From Haiti.Noc at digicelgroup.com Wed Jul 1 01:14:16 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 1 Jul 2020 07:14:16 +0000 Subject: [Rantt] NOC hourly report at 03:00 AM Message-ID: Hello All, Received the NOC hourly report done at 03:00 AM. Sites off air by Class Class A B C D Total Total 8 11 7 18 44 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 25 10 7 0 31 ZTE 7 6 2 0 7 Huawei 6 6 6 0 6 Network 38 22 15 0 44 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 2 0 4 11 44 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 845:46:44 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 304:07:44 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 247:33:44 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 222:35:44 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 205:21:44 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 181:49:44 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396763 HDS009 CYVADIER Sud-Est Ericsson 2G+3G B Digicel 6/25/2020 6:22 140:49:44 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 92:17:44 Power Generator Failure (Engine broken) Engine broken. Waiting for genset approval. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 86:54:44 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 56:29:44 Power Generator failure (Indeterminate) The genset caught fire. More update will be sent once available for confirmation INC398624 HDS261 DAVY Sud Ericsson 2G D Talkpool 6/29/2020 3:02 48:09:44 Power Generator Failure (Engine Knocking ) Engine knocking. Follow up is ongoing. ETR not provided yet. INC399183 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 6/30/2020 0:10 27:01:44 Power Generator Failure (Engine Knocking ) Engine knocking. Follow up is ongoing. ETR not provided yet. INC399312 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 6/30/2020 6:14 20:57:44 Power Power Failure (Indeterminate) Engine blocked, radiator is faulty an assessment will be sent soon INC399535 HAIDS254 TAUREAU Sud ZTE 2G+3G C Talkpool 6/30/2020 15:02 12:09:44 Power Generator Failure (Faulty AVR) Faulty AVR and Dynamo. Spare for AVR not yet available. INC399610 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 6/30/2020 17:37 9:34:44 Power Generator failure (Indeterminate) Heavy rains in the region. The team will reach the site at 8:30 PM INC399643 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/30/2020 19:21 7:50:44 Power Generator failure (Indeterminate) Team cannot reach the site at night because the Site is located in red zone. They will reach the site 7/01/2020, ETA 7:00AM INC399646 HGA017 CHALON Nippes Ericsson 3G A Talkpool 6/30/2020 19:30 7:41:44 Transmission Transmission (Indeterminate) Team is still working on the site INC399651 HAIDN315 MONTOLON Nord ZTE 2G D Talkpool 6/30/2020 19:42 7:29:44 Power Generator failure (Indeterminate) Faulty PC board, another one has been requested. More update will be share once available. INC399658 HAIDS205 MORNE_MOMBIN Sud ZTE 2G+3G C O&M FUEL 6/30/2020 20:31 6:40:44 Fuel Generator failure (Fuel issue) Fuel team is informed 6/30/2020 11:27. ETR to be provided by them INC399658 HAIDS229 CAVAILLON Sud ZTE 2G+3G+LTE B O&M FUEL 6/30/2020 20:31 6:40:44 Dependent Affected by Fuel issue at the main site Affected by HDS205 INC399658 HAIDS141 BERRA Sud ZTE 2G+3G C O&M FUEL 6/30/2020 20:31 6:40:44 Dependent Affected by Fuel issue at the main site Affected by HDS205 INC399659 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/30/2020 20:33 6:38:44 Power Generator failure (Indeterminate) Team cannot reach the site at night because the Site is located in red zone. They will reach the site 7/01/2020, ETA 7:00AM INC399722 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 5:37:44 Power Generator failure (Indeterminate) Unsafe area, team will reach site 7/1/2020 at 8:00AM. INC399722 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 5:37:44 Dependent Affected by the power issue at the main site Affected by HDC300 INC399722 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 5:37:44 Dependent Affected by the power issue at the main site Affected by HDC300 INC399722 HDC305 GILBERT Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 5:37:44 Dependent Affected by the power issue at the main site Affected by HDC300 INC399724 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 5:37:44 Power Generator failure (Indeterminate) Unsafe area, team will reach site 7/1/2020 at 8:00AM. INC399728 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 6/30/2020 22:15 4:56:44 Power Generator failure (Indeterminate) Unsafe area, team will reach site 7/1/2020 at 8:40AM. INC399452 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/30/2020 22:21 4:50:44 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC399629 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/30/2020 22:21 4:50:44 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC399656 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/30/2020 22:21 4:50:44 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged. INC399734 HDO377 NAN_COLLINE Ouest Ericsson 3G A Talkpool 6/30/2020 22:42 4:29:44 Transmission Transmission (Indeterminate) Team has been dispatched. ETA 03:20 AM INC399719 HAIDC005 SAINT_MARC Artibonite Huawei 2G+3G+LTE A O&M_Fuel 6/30/2020 23:02 4:09:44 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/1/2020 at 12:28AM. Rescue is ongoing. INC399719 HAIDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE B Talkpool 6/30/2020 23:02 4:09:44 Dependent Affected by the power issue at the main site Affected by HDC005 INC399719 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 6/30/2020 23:02 4:09:44 Dependent Affected by the power issue at the main site Affected by HDC005 INC399633 HDC265 BARRIERE_CASTERA Artibonite Ericsson 3G A Talkpool 6/30/2020 23:04 4:07:44 Power Power Failure (Indeterminate) Unsafe area, team will reach site 7/1/2020 at 8:00AM. INC399746 HDN207 OUANAMINTHE_TOWN Nord-Est Ericsson 3G+LTE B Talkpool 6/30/2020 23:54 3:17:44 Power Power Failure (Indeterminate) Team has been informed, ETA 4:30AM. INC399744 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 0:02 3:09:44 Power Generator failure (Indeterminate) Site suspected out of fuel. Pictures will be added for confirmation. INC399682 HDN101 BOIS_DU_LAC Nord-Ouest Ericsson 2G+3G B Talkpool 7/1/2020 0:58 2:13:44 Power Power Failure (Indeterminate) Team has been informed, ETA 4:00AM. INC399682 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 7/1/2020 0:58 2:13:44 Dependent Affected by the power issue at the main site Affected by HDN101 INC399682 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 2G+3G A Talkpool 7/1/2020 0:58 2:13:44 Dependent Affected by the power issue at the main site Affected by HDN101 INC399682 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 0:58 2:13:44 Dependent Affected by the power issue at the main site Affected by HDN101 INC399682 HDN181 PIERRETTE Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 0:58 2:13:44 Dependent Affected by the power issue at the main site Affected by HDN101 INC399749 HAIDO263 RUE SYLVIA_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/1/2020 1:16 1:55:44 Power Generator failure (Indeterminate) Team refuse to go on site at night, they claim that the area is unsafe , ETA 6:30AM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 1st INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 1st INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update July 1st INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update July 1st INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update July 1st INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update July 1st INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 1 01:16:57 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 1 Jul 2020 07:16:57 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (03:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 03:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 557:01:41 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 433:49:41 RBS RBS Fault (Indeterminate) TX team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 307:52:41 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:24 184:51:41 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC396763 HDS009 CYVADIER Sud-Est Ericsson 2G B Digicel 6/25/2020 6:22 140:53:41 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 139:25:41 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 113:15:41 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/27/2020 20:00 79:15:41 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR will be shared once available. INC398617 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G 2G Talkpool 6/28/2020 22:36 52:39:41 RBS RBS Fault (DTRU failure) Faulty DTRU. Spare part not yet available INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/29/2020 10:02 41:13:41 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC399078 HDO377 NAN_COLLINE Ouest Ericsson 3G A Talkpool 6/30/2020 0:10 27:05:41 RBS RBS Fault (RRUS Failure) Faulty RRUS needed to be replaced. Spare not yet available INC399406 HGA014 AZILE Nippes Ericsson 2G A Talkpool 6/30/2020 13:00 14:15:41 RBS RBS Fault (DUG Failure) Faulty DUG needed to be replaced. Spare not yet available INC399646 HGA017 CHALON Nippes Ericsson 3G A Talkpool 6/30/2020 19:30 7:45:41 Power Generator failure (Breaker Tripped) Main breaker faulty. Follow up is ongoing INC399638 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C Talkpool 6/30/2020 20:30 6:45:41 RBS RBS Fault (Indeterminate) A lot of rain, can't cross river. Team will be back 7:00 AM INC399730 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 6/30/2020 22:21 4:54:41 Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399633 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G A Talkpool 6/30/2020 23:04 4:11:41 Power Power Failure (Indeterminate) Another power team will reach site. ETA to be provided. INC399746 HDN207 OUANAMINTHE_TOWN Nord-Est Ericsson 2G B Talkpool 6/30/2020 23:54 3:21:41 Power Power Failure (Indeterminate) Team has been informed, ETA 4:30AM. INC399682 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 7/1/2020 0:58 2:17:41 Dependent Affected by the power issue at the main site Affected by HDN101 INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 2:34 0:41:41 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 1 02:28:29 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 1 Jul 2020 08:28:29 +0000 Subject: [Rantt] NOC hourly report at 04:00 AM Message-ID: Hello All, Received the NOC hourly report done at 04:00 AM. Sites off air by Class Class A B C D Total Total 8 12 8 26 54 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 36 12 9 0 44 ZTE 7 6 2 0 7 Huawei 3 3 3 0 3 Network 46 21 14 0 54 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 1 0 4 22 54 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 847:02:06 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 305:23:06 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 248:49:06 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 223:51:06 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 206:37:06 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 183:05:06 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396763 HDS009 CYVADIER Sud-Est Ericsson 2G+3G B Digicel 6/25/2020 6:22 142:05:06 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 93:33:06 Power Generator Failure (Engine broken) Engine broken. Waiting for genset approval. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 88:10:06 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 57:45:06 Power Generator failure (Indeterminate) The genset caught fire. More update will be sent once available for confirmation INC398624 HDS261 DAVY Sud Ericsson 2G D Talkpool 6/29/2020 3:02 49:25:06 Power Generator Failure (Engine Knocking ) Engine knocking. Follow up is ongoing. ETR not provided yet. INC399183 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 6/30/2020 0:10 28:17:06 Power Generator Failure (Engine Knocking ) Engine knocking. Follow up is ongoing. ETR not provided yet. INC399312 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 6/30/2020 6:14 22:13:06 Power Power Failure (Indeterminate) Engine blocked, radiator is faulty an assessment will be sent soon INC399535 HAIDS254 TAUREAU Sud ZTE 2G+3G C Talkpool 6/30/2020 15:02 13:25:06 Power Generator Failure (Faulty AVR) Faulty AVR and Dynamo. Spare for AVR not yet available. INC399610 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 6/30/2020 17:37 10:50:06 Power Generator failure (Indeterminate) Heavy rains in the region. The team will reach the site at 8:30 PM INC399643 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/30/2020 19:21 9:06:06 Power Generator failure (Indeterminate) Team can not reach the site at night because the Site is located in red zone.They will reach the site 7/01/2020, ETA 7:00AM INC399646 HGA017 CHALON Nippes Ericsson 3G A Talkpool 6/30/2020 19:30 8:57:06 Transmission Transmission (Indeterminate) Team is still workong on the site INC399651 HAIDN315 MONTOLON Nord ZTE 2G D Talkpool 6/30/2020 19:42 8:45:06 Power Generator failure (Indeterminate) Faulty PC board, another one has been requested. More update will be share once available. INC399658 HAIDS205 MORNE_MOMBIN Sud ZTE 2G+3G C O&M FUEL 6/30/2020 20:31 7:56:06 Fuel Generator failure (Fuel issue) Fuel team is informed 6/30/2020 11:27. ETR to be provided by them INC399658 HAIDS229 CAVAILLON Sud ZTE 2G+3G+LTE B O&M FUEL 6/30/2020 20:31 7:56:06 Dependent Affected by Fuel issue at the main site Affected by HDS205 INC399658 HAIDS141 BERRA Sud ZTE 2G+3G C O&M FUEL 6/30/2020 20:31 7:56:06 Dependent Affected by Fuel issue at the main site Affected by HDS205 INC399659 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/30/2020 20:33 7:54:06 Power Generator failure (Indeterminate) Team can not reach the site at night because the Site is located in red zone.They will reach the site 7/01/2020, ETA 7:00AM INC399722 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 6:53:06 Power Generator failure (Indeterminate) Unsafe area, team will reach site 7/1/2020 at 8:00AM. INC399722 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 6:53:06 Dependent Affected by the power issue at the main site Affected by HDC300 INC399722 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 6:53:06 Dependent Affected by the power issue at the main site Affected by HDC300 INC399722 HDC305 GILBERT Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 6:53:06 Dependent Affected by the power issue at the main site Affected by HDC300 INC399724 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 6:53:06 Power Generator failure (Indeterminate) Unsafe area, team will reach site 7/1/2020 at 8:00AM. INC399728 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 6/30/2020 22:15 6:12:06 Power Generator failure (Indeterminate) Unsafe area, team will reach site 7/1/2020 at 8:40AM. INC399452 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/30/2020 22:21 6:06:06 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC399629 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/30/2020 22:21 6:06:06 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC399656 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/30/2020 22:21 6:06:06 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged. INC399734 HDO377 NAN_COLLINE Ouest Ericsson 3G A Talkpool 6/30/2020 22:42 5:45:06 Transmission Transmission (Indeterminate) Talkpool refuses to provide update INC399633 HDC265 BARRIERE_CASTERA Artibonite Ericsson 3G A Talkpool 6/30/2020 23:04 5:23:06 Power Power Failure (Indeterminate) Unsafe area, team will reach site 7/1/2020 at 8:00AM. INC399746 HDN207 OUANAMINTHE_TOWN Nord-Est Ericsson 3G+LTE B Talkpool 6/30/2020 23:54 4:33:06 Power Power Failure (Indeterminate) Team has been informed, ETA 4:30AM. INC399744 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 0:02 4:25:06 Power Generator failure (Indeterminate) Site suspected out of fuel. Pictures will be added for confirmation. INC399682 HDN101 BOIS_DU_LAC Nord-Ouest Ericsson 2G+3G B Talkpool 7/1/2020 0:58 3:29:06 Power Power Failure (Indeterminate) Team is working on site. INC399682 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 7/1/2020 0:58 3:29:06 Dependent Affected by the power issue at the main site Affected by HDN101 INC399682 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 2G+3G A Talkpool 7/1/2020 0:58 3:29:06 Dependent Affected by the power issue at the main site Affected by HDN101 INC399682 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 0:58 3:29:06 Dependent Affected by the power issue at the main site Affected by HDN101 INC399682 HDN181 PIERRETTE Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 0:58 3:29:06 Dependent Affected by the power issue at the main site Affected by HDN101 INC399749 HAIDO263 RUE SYLVIA_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/1/2020 1:16 3:11:06 Power Generator failure (Indeterminate) Team refuse to go on site at night, they claim that the area is unsafe , ETA 6:30AM INC399746 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 7/1/2020 3:42 0:45:06 Dependent Affected by the power issue at the main site Affected by HDN207 INC399746 HDN255 CAPOTILLE Nord-Est Ericsson 2G D Talkpool 7/1/2020 3:42 0:45:06 Dependent Affected by the power issue at the main site Affected by HDN207 INC399746 HDN259 COLONIE AGRICOLE Nord Ericsson 2G A Talkpool 7/1/2020 3:42 0:45:06 Dependent Affected by the power issue at the main site Affected by HDN207 INC399746 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 7/1/2020 3:42 0:45:06 Dependent Affected by the power issue at the main site Affected by HDN207 INC399746 HDN270 CARICE Nord-Est Ericsson 2G D Talkpool 7/1/2020 3:42 0:45:06 Dependent Affected by the power issue at the main site Affected by HDN207 INC399746 HDN251 MANQUETTE Nord-Est Ericsson 2G D Talkpool 7/1/2020 3:42 0:45:06 Dependent Affected by the power issue at the main site Affected by HDN207 INC399746 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 7/1/2020 3:42 0:45:06 Dependent Affected by the power issue at the main site Affected by HDN207 INC399746 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 7/1/2020 3:42 0:45:06 Dependent Affected by the power issue at the main site Affected by HDN207 INC399746 HDN266 GENS_DE_NANTES Nord-Est Ericsson 2G D Talkpool 7/1/2020 3:42 0:45:06 Dependent Affected by the power issue at the main site Affected by HDN207 INC399746 HDN250 MONT_ORGANISE Nord-Est Ericsson 2G D Talkpool 7/1/2020 3:42 0:45:06 Dependent Affected by the power issue at the main site Affected by HDN207 INC399746 HDN258 CITE_PLANTO Nord-Est Ericsson 2G B Talkpool 7/1/2020 3:42 0:45:06 Dependent Affected by the power issue at the main site Affected by HDN207 INC399746 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 7/1/2020 3:42 0:45:06 Dependent Affected by the power issue at the main site Affected by HDN207 INC399746 HDN205 FORT_LIBERTE Nord-Est Ericsson 3G B Talkpool 7/1/2020 3:42 0:45:06 Dependent Affected by the power issue at the main site Affected by HDN207 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 1st INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 1st INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update July 1st INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update July 1st INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update July 1st INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update July 1st INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 1 04:43:25 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 1 Jul 2020 10:43:25 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 560:28:19 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 437:16:19 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 311:19:19 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:24 188:18:19 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 142:52:19 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 116:42:19 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/27/2020 20:00 82:42:19 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR will be shared once available. INC399698 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G 2G Talkpool 6/28/2020 22:36 56:06:19 RBS RBS Fault (Indeterminate) Sectors remain down after faulty DRU has been replaced, more update will be share once available. INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/29/2020 10:02 44:40:19 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC399078 HDO377 NAN_COLLINE Ouest Ericsson 3G A Talkpool 6/30/2020 0:10 30:32:19 RBS RBS Fault (RRUS Failure) Faulty RRUS needed to be replaced. Spare not yet available INC399406 HGA014 AZILE Nippes Ericsson 2G A Talkpool 6/30/2020 13:00 17:42:19 RBS RBS Fault (DUG Failure) Faulty DUG needed to be replaced. Spare not yet available INC399646 HGA017 CHALON Nippes Ericsson 3G A Talkpool 6/30/2020 19:30 11:12:19 Power Generator failure (Breaker Tripped) Main breaker faulty. Follow up is ongoing INC399638 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C Talkpool 6/30/2020 20:30 10:12:19 RBS RBS Fault (Indeterminate) A lot of rain, can't cross river. Team will be back 7:00 AM INC399730 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 6/30/2020 22:21 8:21:19 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399633 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G A Talkpool 6/30/2020 23:04 7:38:19 Power Power Failure (Indeterminate) Another power team will reach site. ETA to be provided. INC399689 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 3:30 3:12:19 Power Power Failure (Indeterminate) Team cannot provide update. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 1 05:52:21 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 1 Jul 2020 11:52:21 +0000 Subject: [Rantt] NOC SITES REPORT updated for this July 01st, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this July 01st, 2020 till 7:00 AM > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 850:21:15 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 308:42:15 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 252:08:15 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 227:10:15 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 209:56:15 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 186:24:15 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 96:52:15 Power Generator Failure (Engine broken) Engine broken. Waiting for genset approval. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 91:29:15 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 61:04:15 Power Generator failure (Indeterminate) The genset caught fire. More update will be sent once available for confirmation INC398624 HDS261 DAVY Sud Ericsson 2G D Talkpool 6/29/2020 3:02 52:44:15 Power Generator Failure (Engine Knocking ) Engine knocking. Follow up is ongoing. ETR not provided yet. INC399183 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 6/30/2020 0:10 31:36:15 Power Generator Failure (Engine Knocking ) Engine knocking. Follow up is ongoing. ETR not provided yet. INC399312 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 6/30/2020 6:14 25:32:15 Power Power Failure (Indeterminate) Engine blocked, radiator is faulty an assessment will be sent soon INC399535 HAIDS254 TAUREAU Sud ZTE 2G+3G C Talkpool 6/30/2020 15:02 16:44:15 Power Generator Failure (Faulty AVR) Faulty AVR and Dynamo. Spare for AVR not yet available. INC399610 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 6/30/2020 17:37 14:09:15 Power Generator failure (Indeterminate) Heavy rains in the region. The team will reach the site at 8:30 PM INC399643 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/30/2020 19:21 12:25:15 Power Generator failure (Indeterminate) Team cannot reach the site at night because the Site is located in red zone. They will reach the site 7/01/2020, ETA 7:00AM INC399646 HGA017 CHALON Nippes Ericsson 3G A Talkpool 6/30/2020 19:30 12:16:15 Power Generator failure (Breaker Tripped) Main breaker faulty. Follow up is ongoing INC399651 HAIDN315 MONTOLON Nord ZTE 2G D Talkpool 6/30/2020 19:42 12:04:15 Power Generator failure (Indeterminate) Faulty PC board, another one has been requested. More update will be share once available. INC399658 HAIDS205 MORNE_MOMBIN Sud ZTE 2G+3G C O&M FUEL 6/30/2020 20:31 11:15:15 Fuel Generator failure (Fuel issue) Fuel team is informed 6/30/2020 11:27. ETR to be provided by them INC399658 HAIDS229 CAVAILLON Sud ZTE 2G+3G+LTE B O&M FUEL 6/30/2020 20:31 11:15:15 Dependent Affected by Fuel issue at the main site Affected by HDS205 INC399658 HAIDS141 BERRA ZTE 2G+3G C O&M FUEL 6/30/2020 20:31 11:15:15 Dependent Affected by Fuel issue at the main site Affected by HDS205 INC399659 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/30/2020 20:33 11:13:15 Power Generator failure (Indeterminate) Team cannot reach the site at night because the Site is located in red zone. They will reach the site 7/01/2020, ETA 7:00AM INC399722 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 10:12:15 Power Generator failure (Indeterminate) Unsafe area, team will reach site 7/1/2020 at 8:00AM. INC399722 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 10:12:15 Dependent Affected by the power issue at the main site Affected by HDC300 INC399722 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 10:12:15 Dependent Affected by the power issue at the main site Affected by HDC300 INC399722 HDC305 GILBERT Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 10:12:15 Dependent Affected by the power issue at the main site Affected by HDC300 INC399724 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 10:12:15 Power Generator failure (Indeterminate) Unsafe area, team will reach site 7/1/2020 at 8:00AM. INC399728 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 6/30/2020 22:15 9:31:15 Power Generator failure (Indeterminate) Unsafe area, team will reach site 7/1/2020 at 8:40AM. INC399452 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/30/2020 22:21 9:25:15 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC399629 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/30/2020 22:21 9:25:15 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC399656 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/30/2020 22:21 9:25:15 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged. INC399734 HDO377 NAN_COLLINE Ouest Ericsson 3G A Talkpool 6/30/2020 22:42 9:04:15 Transmission Transmission (Indeterminate) Access issue, inspector is informed. Follow is ongoing INC399633 HDC265 BARRIERE_CASTERA Artibonite Ericsson 3G A Talkpool 6/30/2020 23:04 8:42:15 Power Power Failure (Indeterminate) Unsafe area, team will reach site 7/1/2020 at 8:00AM. INC399744 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 0:02 7:44:15 Power Generator failure (Indeterminate) Portable genset out of fuel. ETA 8:15 AM INC399756 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/1/2020 4:01 3:45:15 Dependent Affected by the power issue at the main site Affected by HDO300 INC399756 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 7/1/2020 4:01 3:45:15 Dependent Affected by the power issue at the main site Affected by HDO300 INC399756 HDS032 MEYER Sud-Est Ericsson 2G A Talkpool 7/1/2020 4:01 3:45:15 Dependent Affected by the power issue at the main site Affected by HDO300 INC399694 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/1/2020 4:17 3:29:15 Power Generator failure (Indeterminate) Portable genset is out of fuel, ETR 8:00AM INC399760 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 7/1/2020 4:30 3:16:15 Power Power Failure (Indeterminate) Team has been informed, ETA 7:15AM. INC399769 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 5:49 1:57:15 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC399765 HDO389 CA IRA_COW Ouest Ericsson 2G D Talkpool 7/1/2020 6:00 1:46:15 Power Generator failure (Indeterminate) Team is informed. ETA 8:18 AM INC399765 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 7/1/2020 6:00 1:46:15 Dependent Affected by the power issue at the main site Affected by HDS205 INC399768 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/1/2020 6:06 1:40:15 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC399707 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/1/2020 6:06 1:40:15 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged. INC399707 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/1/2020 6:06 1:40:15 Dependent Affected by the power issue at the main site Affected by HDC318 INC399213 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/1/2020 6:06 1:40:15 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC399808 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/1/2020 6:14 1:32:15 Power Generator failure (Indeterminate) Portable genset out of fuel. ETA 9:30 AM INC399811 HDO444 GALETTE DROUILLARD Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/1/2020 6:46 1:00:15 Power Generator failure (Indeterminate) Team is informed , ETA not yet provide Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 561:32:15 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 438:20:15 RBS RBS Fault (Indeterminate) TX team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 312:23:15 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:24 189:22:15 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 143:56:15 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 117:46:15 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/27/2020 20:00 83:46:15 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR will be shared once available. INC399698 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G 2G Talkpool 6/28/2020 22:36 57:10:15 RBS RBS Fault (Indeterminate) Sectors remain down after faulty DRU has been replaced, more update will be share once available. INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/29/2020 10:02 45:44:15 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC399078 HDO377 NAN_COLLINE Ouest Ericsson 3G A Talkpool 6/30/2020 0:10 31:36:15 RBS RBS Fault (RRUS Failure) Faulty RRUS needed to be replaced. Spare not yet available INC399406 HGA014 AZILE Nippes Ericsson 2G A Talkpool 6/30/2020 13:00 18:46:15 RBS RBS Fault (DUG Failure) Faulty DUG needed to be replaced. Spare not yet available INC399646 HGA017 CHALON Nippes Ericsson 3G A Talkpool 6/30/2020 19:30 12:16:15 Power Generator failure (Breaker Tripped) Main breaker faulty. Follow up is ongoing INC399638 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C Talkpool 6/30/2020 20:30 11:16:15 RBS RBS Fault (Indeterminate) A lot of rain, can't cross river. Team will be back 7:00 AM INC399730 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 6/30/2020 22:21 9:25:15 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399633 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G A Talkpool 6/30/2020 23:04 8:42:15 RBS RBS Fault (Indeterminate) TX team has been requested, ETA to be provided INC399689 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 3:30 4:16:15 Power Power Failure (Indeterminate) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 1st INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 1st INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update July 1st INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update July 1st INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update July 1st INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC399746 HDN207 OUANAMINTHE_TOWN Nord-Est Ericsson 3G+LTE B Talkpool 6/30/2020 23:54 7/1/2020 6:55 7:01:00 4:00:00 Not Compliant Power Power Failure (PC board faulty) RCA1: PC Board faulty RCA2: ADM Breaker tripped Need to be justified Genset restarted and Breaker has been reset to recover the sites INC399746 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 7/1/2020 3:42 7/1/2020 6:55 3:13:00 4:00:00 Compliant Power Dependent Affected by HDN207 OK Back on air with the main site INC399746 HDN255 CAPOTILLE Nord-Est Ericsson 2G D Talkpool 7/1/2020 3:42 7/1/2020 6:55 3:13:00 4:00:00 Compliant Power Dependent Affected by HDN207 OK Back on air with the main site INC399746 HDN259 COLONIE AGRICOLE Nord Ericsson 2G A Talkpool 7/1/2020 3:42 7/1/2020 6:55 3:13:00 4:00:00 Compliant Power Dependent Affected by HDN207 OK Back on air with the main site INC399746 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 7/1/2020 3:42 7/1/2020 6:55 3:13:00 4:00:00 Compliant Power Dependent Affected by HDN207 OK Back on air with the main site INC399746 HDN270 CARICE Nord-Est Ericsson 2G D Talkpool 7/1/2020 3:42 7/1/2020 6:55 3:13:00 4:00:00 Compliant Power Dependent Affected by HDN207 OK Back on air with the main site INC399746 HDN251 MANQUETTE Nord-Est Ericsson 2G D Talkpool 7/1/2020 3:42 7/1/2020 6:55 3:13:00 4:00:00 Compliant Power Dependent Affected by HDN207 OK Back on air with the main site INC399746 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 7/1/2020 3:42 7/1/2020 6:55 3:13:00 4:00:00 Compliant Power Dependent Affected by HDN207 OK Back on air with the main site INC399746 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 7/1/2020 3:42 7/1/2020 6:55 3:13:00 4:00:00 Compliant Power Dependent Affected by HDN207 OK Back on air with the main site INC399746 HDN266 GENS_DE_NANTES Nord-Est Ericsson 2G D Talkpool 7/1/2020 3:42 7/1/2020 6:55 3:13:00 4:00:00 Compliant Power Dependent Affected by HDN207 OK Back on air with the main site INC399746 HDN250 MONT_ORGANISE Nord-Est Ericsson 2G D Talkpool 7/1/2020 3:42 7/1/2020 6:55 3:13:00 4:00:00 Compliant Power Dependent Affected by HDN207 OK Back on air with the main site INC399746 HDN258 CITE_PLANTO Nord-Est Ericsson 2G B Talkpool 7/1/2020 3:42 7/1/2020 6:55 3:13:00 4:00:00 Compliant Power Dependent Affected by HDN207 OK Back on air with the main site INC399746 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 7/1/2020 3:42 7/1/2020 6:55 3:13:00 4:00:00 Compliant Power Dependent Affected by HDN207 OK Back on air with the main site INC399746 HDN205 FORT_LIBERTE Nord-Est Ericsson 3G B Talkpool 7/1/2020 3:42 7/1/2020 6:55 3:13:00 4:00:00 Compliant Power Dependent Affected by HDN207 OK Back on air with the main site INC399756 HDO300 LA_TRAMBLAY Ouest Huawei 2G+3G+LTE A Talkpool 7/1/2020 4:01 7/1/2020 7:04 3:03:00 4:00:00 Compliant Power Power Failure (Indeterminate) Pending OK Team is still working on site INC399756 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 7/1/2020 4:01 7/1/2020 7:04 3:03:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO300 OK Back on air with the main site INC399756 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 7/1/2020 4:01 7/1/2020 7:04 3:03:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO300 OK Back on air with the main site INC399756 HDO345 BAALAN_GHANTIER Ouest Ericsson 2G+3G A Talkpool 7/1/2020 4:01 7/1/2020 7:04 3:03:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO300 OK Back on air with the main site INC399756 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE B Talkpool 7/1/2020 4:01 7/1/2020 7:04 3:03:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO300 OK Back on air with the main site INC399756 HDO331 PETIT_BOIS Ouest Ericsson 3G A Talkpool 7/1/2020 4:01 7/1/2020 7:04 3:03:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO300 OK Back on air with the main site INC399756 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/1/2020 4:01 7/1/2020 7:04 3:03:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO300 OK Back on air with the main site INC399756 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 7/1/2020 4:01 7/1/2020 7:04 3:03:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO300 OK Back on air with the main site INC399756 HDS032 MEYER Sud-Est Ericsson 2G A Talkpool 7/1/2020 4:01 7/1/2020 7:04 3:03:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO300 OK Back on air with the main site INC399719 HAIDC005 SAINT_MARC Artibonite Huawei 2G+3G+LTE A O&M_Fuel 6/30/2020 23:02 7/1/2020 3:27 4:25:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Site out of fuel Fuel Delivery Delay Site has been rescued. INC399719 HAIDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE B Talkpool 6/30/2020 23:02 7/1/2020 3:27 4:25:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDC005 Cascaded Back up with main site. INC399719 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 6/30/2020 23:02 7/1/2020 3:27 4:25:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDC005 Cascaded Back up with main site. INC399682 HDN101 BOIS_DU_LAC Nord-Ouest Ericsson 2G+3G B Talkpool 7/1/2020 0:58 7/1/2020 4:44 3:46:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure. OK 1 gal oil added and genset has been restarted. INC399682 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 7/1/2020 0:58 7/1/2020 4:44 3:46:00 4:00:00 Compliant Dependent Affected by the fuel issue at the main site Affected by HDN101 Cascaded Back up with main site. INC399682 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 2G+3G A Talkpool 7/1/2020 0:58 7/1/2020 4:44 3:46:00 4:00:00 Compliant Dependent Affected by the fuel issue at the main site Affected by HDN101 Cascaded Back up with main site. INC399682 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 0:58 7/1/2020 4:44 3:46:00 4:00:00 Compliant Dependent Affected by the fuel issue at the main site Affected by HDN101 Cascaded Back up with main site. INC399682 HDN181 PIERRETTE Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 0:58 7/1/2020 4:44 3:46:00 4:00:00 Compliant Dependent Affected by the fuel issue at the main site Affected by HDN101 Cascaded Back up with main site. INC399483 HAIDO291 DELMAS_3 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/30/2020 17:23 6/30/2020 19:40 2:17:00 4:00:00 Compliant Power Generator failure (Fuel issue) Genset was out of fuel OK Restart after refueling INC399487 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/30/2020 17:41 6/30/2020 19:40 1:59:00 4:00:00 Compliant Power Generator failure (Indeterminate) No fault found OK Team just restart the genset INC399481 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/30/2020 17:11 6/30/2020 21:10 3:58:55 4:00:00 Compliant Power Generator failure (Indeterminate) Backup genset was out of fuel OK Team added 7 gal of fuel in the Portatif Genset INC399641 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/30/2020 19:21 6/30/2020 21:10 1:49:00 4:00:00 Compliant Power Generator Failure (Overloaded) overload Breaker HUAWEI burned OK Team reset breaker INC399645 HAIDO259 FLEURIO_MARASSA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/30/2020 19:37 6/30/2020 22:01 2:24:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) No alarm displayed due Starter battery faulty OK Team just restart with another starter battery INC399225 COW075 HAVEN_COW Ouest Ericsson 2G D Talkpool 6/30/2020 20:40 6/30/2020 23:19 2:39:00 4:00:00 Compliant Power Generator Failure (Alternator Failure) DC alternator faulty Need to be justified DC alternator replaced. Genset restart. INC396763 HDS009 CYVADIER Sud-Est Ericsson 2G+3G B Digicel 6/25/2020 6:22 7/1/2020 3:19 140:57:00 4:00:00 Not Compliant Power Power Failure (DC Converter Failure) Indeterminate OK More information is expected from team Cells Up Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC399065 HDN236 MOMBIN_CROCHU Nord-Est Ericsson 2G D Talkpool 6/29/2020 22:20 6/30/2020 1:12 2:52:00 4:00:00 Compliant RBS RBS Fault (Breaker tripped) DUG breaker tripped OK The breaker has been reset to solve the issue INC399634 HDN207 OUANAMINTHE_TOWN Nord-Est Ericsson 2G B Talkpool 6/28/2020 18:42 6/28/2020 21:20 2:38:00 4:00:00 Compliant RBS RBS Fault (Breaker tripped) Breaker tripped OK The breaker has been reset to solve the issue INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 7/1/2020 1:45 136:45:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system fail Need to be justified RCA and resolution are pending. INC399155 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 3G A Talkpool 6/29/2020 21:30 7/1/2020 2:12 28:42:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate OK More information is expected from team INC396763 HDS009 CYVADIER Sud-Est Ericsson 2G B Digicel 6/25/2020 6:22 7/1/2020 4:27 142:05:00 4:00:00 Not Compliant Power Power Failure (DC Converter Failure) Indeterminate OK More information is expected from team INC399756 HDO360 SAINT_ETIENNE Ouest Ericsson 2G D Talkpool 7/1/2020 4:01 7/1/2020 7:04 3:03:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO300 OK Back on air with the main site Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 1 06:52:48 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 1 Jul 2020 12:52:48 +0000 Subject: [Rantt] NOC hourly report at 08:00 AM Message-ID: Hello All, Received the NOC hourly report done at 08:00 AM. Sites off air by Class Class A B C D Total Total 14 8 6 31 59 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 40 8 2 0 46 ZTE 7 6 2 0 7 Huawei 6 6 6 0 6 Network 53 20 10 0 59 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 33 1 0 4 21 59 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 850:48:05 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 309:37:23 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 252:35:05 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 228:07:42 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 210:53:42 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 187:19:52 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 97:47:24 Power Generator Failure (Engine broken) Engine broken. Waiting for genset approval. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 92:24:52 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 61:59:52 Power Generator failure (Indeterminate) The genset caught fire. More update will be sent once available for confirmation INC398624 HDS261 DAVY Sud Ericsson 2G D Talkpool 6/29/2020 3:02 53:40:55 Power Generator Failure (Engine Knocking ) Engine knocking. Talkpool has to provide the plan of recovery INC399183 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 6/30/2020 0:10 32:33:42 Power Generator Failure (Engine Knocking ) Engine knocking. Talkpool has to provide the plan of recovery INC399312 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 6/30/2020 6:14 26:27:52 Power Power Failure (Indeterminate) Engine blocked, radiator is faulty an assessment will be sent soon INC399535 HAIDS254 TAUREAU Sud ZTE 2G+3G C Talkpool 6/30/2020 15:02 17:41:22 Power Generator Failure (Faulty AVR) Faulty AVR and Dynamo. Spare for AVR not yet available. INC399646 HGA017 CHALON Nippes Ericsson 3G A Talkpool 6/30/2020 19:30 13:13:10 Power Generator failure (Breaker Tripped) Main breaker faulty. Follow up is ongoing INC399648 HDN245 BAS_LIMBE Nord Ericsson 2G B Talkpool 6/30/2020 19:38 13:03:23 Power Generator Failure (Engine broken) Team is on site, for genset swapping. INC399648 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/30/2020 19:38 13:03:23 Dependent Affected by the power issue at the main site Affected by HDN245 INC399651 HAIDN315 MONTOLON Nord ZTE 2G D Talkpool 6/30/2020 19:42 12:59:52 Power Generator failure (Indeterminate) Faulty PC board, another one has been requested. More update will be share once available. INC399643 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/30/2020 19:21 12:52:05 Power Generator failure (Indeterminate) Power team will check the site at 9:15 AM INC399658 HAIDS205 MORNE_MOMBIN Sud ZTE 2G+3G C O&M FUEL 6/30/2020 20:31 12:12:42 Fuel Generator failure (Fuel issue) Fuel team is informed 6/30/2020 11:27. ETR to be provided by them INC399658 HAIDS229 CAVAILLON Sud ZTE 2G+3G+LTE B O&M FUEL 6/30/2020 20:31 12:12:42 Dependent Affected by Fuel issue at the main site Affected by HDS205 INC399658 HAIDS141 BERRA ZTE 2G+3G C O&M FUEL 6/30/2020 20:31 12:12:42 Dependent Affected by Fuel issue at the main site Affected by HDS205 INC399659 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/30/2020 20:33 11:40:05 Power Generator failure (Indeterminate) Team is waiting for access. Follow up is ongoing INC399722 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 11:07:52 Power Generator failure (Indeterminate) Unsafe area, team will reach site 7/1/2020 at 8:20AM. INC399722 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 11:07:52 Dependent Affected by the power issue at the main site Affected by HDC300 INC399722 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 11:07:52 Dependent Affected by the power issue at the main site Affected by HDC300 INC399722 HDC305 GILBERT Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 11:07:52 Dependent Affected by the power issue at the main site Affected by HDC300 INC399724 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 11:07:52 Power Generator failure (Indeterminate) Unsafe area, team will reach site 7/1/2020 at 8:20AM. INC399728 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 6/30/2020 22:15 10:26:52 Power Generator failure (Indeterminate) Unsafe area, team will reach site 7/1/2020 at 8:40AM. INC399452 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/30/2020 22:21 10:20:52 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC399629 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/30/2020 22:21 10:20:52 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC399656 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/30/2020 22:21 10:20:52 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged. INC399734 HDO377 NAN_COLLINE Ouest Ericsson 3G A Talkpool 6/30/2020 22:42 10:01:02 Transmission Transmission (Indeterminate) Team is in front of gate waiting for access INC399744 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 0:02 8:41:28 Power Generator failure (Indeterminate) Portable genset out of fuel. Next update will be shared soon INC399830 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 7/1/2020 2:54 5:49:25 Transmission Transmission (Indeterminate) Team has been informed. ETA to be provided INC399756 HDO300 LA_TRAMBLAY Ouest Huawei 2G+3G+LTE A Talkpool 7/1/2020 4:01 4:40:52 Power Power Failure (Indeterminate) Team is on site. INC399756 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 7/1/2020 4:01 4:40:52 Dependent Affected by the power issue at the main site Affected by HDO300 INC399756 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 7/1/2020 4:01 4:40:52 Dependent Affected by the power issue at the main site Affected by HDO300 INC399756 HDO345 BAALAN_GHANTIER Ouest Ericsson 2G+3G A Talkpool 7/1/2020 4:01 4:40:52 Dependent Affected by the power issue at the main site Affected by HDO300 INC399756 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE B Talkpool 7/1/2020 4:01 4:40:52 Dependent Affected by the power issue at the main site Affected by HDO300 INC399756 HDO331 PETIT_BOIS Ouest Ericsson 3G A Talkpool 7/1/2020 4:01 4:40:52 Dependent Affected by the power issue at the main site Affected by HDO300 INC399694 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/1/2020 4:17 3:56:05 Power Generator failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing INC399768 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/1/2020 6:06 2:35:52 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC399707 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/1/2020 6:06 2:35:52 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged. INC399707 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/1/2020 6:06 2:35:52 Dependent Affected by the power issue at the main site Affected by HDC318 INC399213 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/1/2020 6:06 2:35:52 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC399772 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/1/2020 6:50 1:53:16 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC399772 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 7/1/2020 6:50 1:53:16 Dependent Affected by the power issue at the main site Affected by HDS292. INC399775 HDN255 CAPOTILLE Nord-Est Ericsson 2G B Talkpool 7/1/2020 7:34 1:07:27 Power Power Failure (Indeterminate) Team has been informed, ETA 11:15AM. INC399775 HDN266 GENS_DE_NANTES Nord-Est Ericsson 2G A Talkpool 7/1/2020 7:34 1:07:27 Dependent Affected by the power issue at the main site Affected by HDN255 INC399828 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G D Talkpool 7/1/2020 7:50 0:53:17 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC399828 HDS360 PICHON Sud-Est Ericsson 2G D Talkpool 7/1/2020 7:50 0:53:17 Dependent Affected by the power issue at the main site Affected by HDS361. INC399828 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G B Talkpool 7/1/2020 7:50 0:53:17 Dependent Affected by the power issue at the main site Affected by HDS361. INC399828 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 7/1/2020 7:50 0:53:17 Dependent Affected by the power issue at the main site Affected by HDS361. INC399828 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 7/1/2020 7:50 0:51:27 Dependent Affected by the power issue at the main site Affected by HDS361 INC399828 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 7/1/2020 7:50 0:51:27 Dependent Affected by the power issue at the main site Affected by HDS361 INC399828 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 7/1/2020 7:50 0:51:27 Dependent Affected by the power issue at the main site Affected by HDS361 INC399828 HDO400 FORET_DES_PINS Ouest Ericsson 2G D Talkpool 7/1/2020 7:50 0:51:27 Dependent Affected by the power issue at the main site Affected by HDS361 INC399749 HAIDO263 RUE SYLVIA_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/1/2020 7:39 0:33:23 Power Generator failure (Indeterminate) Team is working on site INC399776 COW030 EVENT_COW Port-au-Prince Ericsson 3G+LTE A Talkpool 7/1/2020 7:50 0:23:05 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 10: 00 AM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 1st INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 1st INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update July 1st INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update July 1st INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update July 1st INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update July 1st INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 1 06:56:48 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 1 Jul 2020 12:56:48 +0000 Subject: [Rantt] Recall: NOC hourly report at 08:00 AM Message-ID: Haiti Noc would like to recall the message, "NOC hourly report at 08:00 AM". ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Haiti.Noc at digicelgroup.com Wed Jul 1 06:57:30 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 1 Jul 2020 12:57:30 +0000 Subject: [Rantt] NOC hourly report at 08:00 AM Message-ID: Hello All, Received the NOC hourly report done at 08:00 AM. Sites off air by Class Class A B C D Total Total 9 7 6 31 53 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 37 5 2 0 42 ZTE 7 6 2 0 7 Huawei 4 4 4 0 4 Network 48 15 8 0 53 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 32 1 0 4 16 53 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 850:48:05 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 309:37:23 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 252:35:05 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 228:07:42 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 210:53:42 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 187:19:52 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 97:47:24 Power Generator Failure (Engine broken) Engine broken. Waiting for genset approval. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 92:24:52 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 61:59:52 Power Generator failure (Indeterminate) The genset caught fire. More update will be sent once available for confirmation INC398624 HDS261 DAVY Sud Ericsson 2G D Talkpool 6/29/2020 3:02 53:40:55 Power Generator Failure (Engine Knocking ) Engine knocking. Talkpool has to provide the plan of recovery INC399183 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 6/30/2020 0:10 32:33:42 Power Generator Failure (Engine Knocking ) Engine knocking. Talkpool has to provide the plan of recovery INC399312 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 6/30/2020 6:14 26:27:52 Power Power Failure (Indeterminate) Engine blocked, radiator is faulty an assessment will be sent soon INC399535 HAIDS254 TAUREAU Sud ZTE 2G+3G C Talkpool 6/30/2020 15:02 17:41:22 Power Generator Failure (Faulty AVR) Faulty AVR and Dynamo. Spare for AVR not yet available. INC399646 HGA017 CHALON Nippes Ericsson 3G A Talkpool 6/30/2020 19:30 13:13:10 Power Generator failure (Breaker Tripped) Main breaker faulty. Follow up is ongoing INC399648 HDN245 BAS_LIMBE Nord Ericsson 2G B Talkpool 6/30/2020 19:38 13:03:23 Power Generator Failure (Engine broken) Team is on site, for genset swapping. INC399648 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/30/2020 19:38 13:03:23 Dependent Affected by the power issue at the main site Affected by HDN245 INC399651 HAIDN315 MONTOLON Nord ZTE 2G D Talkpool 6/30/2020 19:42 12:59:52 Power Generator failure (Indeterminate) Faulty PC board, another one has been requested. More update will be share once available. INC399643 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/30/2020 19:21 12:52:05 Power Generator failure (Indeterminate) Power team will check the site at 9:15 AM INC399658 HAIDS205 MORNE_MOMBIN Sud ZTE 2G+3G C O&M FUEL 6/30/2020 20:31 12:12:42 Fuel Generator failure (Fuel issue) Fuel team is informed 6/30/2020 11:27. ETR to be provided by them INC399658 HAIDS229 CAVAILLON Sud ZTE 2G+3G+LTE B O&M FUEL 6/30/2020 20:31 12:12:42 Dependent Affected by Fuel issue at the main site Affected by HDS205 INC399658 HAIDS141 BERRA ZTE 2G+3G C O&M FUEL 6/30/2020 20:31 12:12:42 Dependent Affected by Fuel issue at the main site Affected by HDS205 INC399659 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/30/2020 20:33 11:40:05 Power Generator failure (Indeterminate) Team is waiting for access. Follow up is ongoing INC399722 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 11:07:52 Power Generator failure (Indeterminate) Unsafe area, team will reach site 7/1/2020 at 8:20AM. INC399722 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 11:07:52 Dependent Affected by the power issue at the main site Affected by HDC300 INC399722 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 11:07:52 Dependent Affected by the power issue at the main site Affected by HDC300 INC399722 HDC305 GILBERT Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 11:07:52 Dependent Affected by the power issue at the main site Affected by HDC300 INC399724 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 11:07:52 Power Generator failure (Indeterminate) Unsafe area, team will reach site 7/1/2020 at 8:20AM. INC399728 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 6/30/2020 22:15 10:26:52 Power Generator failure (Indeterminate) Unsafe area, team will reach site 7/1/2020 at 8:40AM. INC399452 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/30/2020 22:21 10:20:52 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC399629 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/30/2020 22:21 10:20:52 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC399656 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/30/2020 22:21 10:20:52 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged. INC399734 HDO377 NAN_COLLINE Ouest Ericsson 3G A Talkpool 6/30/2020 22:42 10:01:02 Transmission Transmission (Indeterminate) Team is in front of gate waiting for access INC399744 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 0:02 8:41:28 Power Generator failure (Indeterminate) Portable genset out of fuel. Next update will be shared soon INC399830 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 7/1/2020 2:54 5:49:25 Transmission Transmission (Indeterminate) Team has been informed. ETA to be provided INC399694 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/1/2020 4:17 3:56:05 Power Generator failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing INC399768 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/1/2020 6:06 2:35:52 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC399707 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/1/2020 6:06 2:35:52 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged. INC399707 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/1/2020 6:06 2:35:52 Dependent Affected by the power issue at the main site Affected by HDC318 INC399213 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/1/2020 6:06 2:35:52 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC399772 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/1/2020 6:50 1:53:16 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC399772 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 7/1/2020 6:50 1:53:16 Dependent Affected by the power issue at the main site Affected by HDS292. INC399775 HDN255 CAPOTILLE Nord-Est Ericsson 2G B Talkpool 7/1/2020 7:34 1:07:27 Power Power Failure (Indeterminate) Team has been informed, ETA 11:15AM. INC399775 HDN266 GENS_DE_NANTES Nord-Est Ericsson 2G A Talkpool 7/1/2020 7:34 1:07:27 Dependent Affected by the power issue at the main site Affected by HDN255 INC399828 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G D Talkpool 7/1/2020 7:50 0:53:17 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC399828 HDS360 PICHON Sud-Est Ericsson 2G D Talkpool 7/1/2020 7:50 0:53:17 Dependent Affected by the power issue at the main site Affected by HDS361. INC399828 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G B Talkpool 7/1/2020 7:50 0:53:17 Dependent Affected by the power issue at the main site Affected by HDS361. INC399828 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 7/1/2020 7:50 0:53:17 Dependent Affected by the power issue at the main site Affected by HDS361. INC399828 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 7/1/2020 7:50 0:51:27 Dependent Affected by the power issue at the main site Affected by HDS361 INC399828 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 7/1/2020 7:50 0:51:27 Dependent Affected by the power issue at the main site Affected by HDS361 INC399828 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 7/1/2020 7:50 0:51:27 Dependent Affected by the power issue at the main site Affected by HDS361 INC399828 HDO400 FORET_DES_PINS Ouest Ericsson 2G D Talkpool 7/1/2020 7:50 0:51:27 Dependent Affected by the power issue at the main site Affected by HDS361 INC399749 HAIDO263 RUE SYLVIA_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/1/2020 7:39 0:33:23 Power Generator failure (Indeterminate) Team is working on site INC399776 COW030 EVENT_COW Port-au-Prince Ericsson 3G+LTE A Talkpool 7/1/2020 7:50 0:23:05 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 10: 00 AM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 1st INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 1st INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update July 1st INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update July 1st INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update July 1st INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update July 1st INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 1 07:58:14 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 1 Jul 2020 13:58:14 +0000 Subject: [Rantt] NOC hourly report at 09:00 AM Message-ID: Hello All, Received the NOC hourly report done at 09:00 AM. Sites off air by Class Class A B C D Total Total 12 6 6 25 49 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 34 7 2 0 38 ZTE 7 6 2 0 7 Huawei 4 4 4 0 4 Network 45 17 8 0 49 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 1 0 2 17 49 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 851:29:56 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 310:42:53 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 253:16:56 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 229:01:43 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 211:47:43 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 188:25:22 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 98:52:54 Power Generator Failure (Engine broken) Engine broken. Waiting for genset approval. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 93:30:22 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 63:05:22 Power Generator failure (Indeterminate) The genset caught fire. More update will be sent once available for confirmation INC398624 HDS261 DAVY Sud Ericsson 2G D Talkpool 6/29/2020 3:02 54:34:56 Power Generator Failure (Engine Knocking ) Engine knocking. Talkpool has to provide the plan of recovery INC399183 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 6/30/2020 0:10 33:27:43 Power Generator Failure (Engine Knocking ) Engine knocking. Talkpool has to provide the plan of recovery INC399312 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 6/30/2020 6:14 27:33:22 Power Power Failure (Indeterminate) Engine blocked, radiator is faulty an assessment will be sent soon INC399535 HAIDS254 TAUREAU Sud ZTE 2G+3G C Talkpool 6/30/2020 15:02 18:35:23 Power Generator Failure (Faulty AVR) Faulty AVR and Dynamo. Spare for AVR not yet available. INC399646 HGA017 CHALON Nippes Ericsson 3G A Talkpool 6/30/2020 19:30 14:07:11 Power Generator failure (Breaker Tripped) Main breaker faulty. Follow up is ongoing INC399651 HAIDN315 MONTOLON Nord ZTE 2G D Talkpool 6/30/2020 19:42 14:05:22 Power Generator failure (Indeterminate) Faulty PC board, another one has been requested. More update will be share once available. INC399643 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/30/2020 19:21 13:33:56 Power Generator failure (Indeterminate) Power team will check the site at 9:15 AM INC399658 HAIDS205 MORNE_MOMBIN Sud ZTE 2G+3G C Talkpool 6/30/2020 20:31 13:06:43 Power Power Failure (Indeterminate) Site remains down after refueling. Power team is informed. ETA to be provided INC399658 HAIDS229 CAVAILLON Sud ZTE 2G+3G+LTE B Talkpool 6/30/2020 20:31 13:06:43 Dependent Affected by the power issue at the main site Affected by HDS205 INC399658 HAIDS141 BERRA ZTE 2G+3G C Talkpool 6/30/2020 20:31 13:06:43 Dependent Affected by the power issue at the main site Affected by HDS205 INC399722 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 12:13:22 Power Generator failure (Indeterminate) Talkpool is not able to provide update INC399722 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 12:13:22 Dependent Affected by the power issue at the main site Affected by HDC300 INC399722 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 12:13:22 Dependent Affected by the power issue at the main site Affected by HDC300 INC399722 HDC305 GILBERT Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 12:13:22 Dependent Affected by the power issue at the main site Affected by HDC300 INC399724 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 12:13:22 Power Generator failure (Indeterminate) Talkpool is not able to provide update INC399629 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/30/2020 22:21 11:26:22 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC399656 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/30/2020 22:21 11:26:22 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged. INC399734 HDO377 NAN_COLLINE Ouest Ericsson 2G+3G A O&M FUEL 6/30/2020 22:42 10:55:03 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/1/2020 at 8:55 am. ETR to be provided. INC399744 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 0:02 9:35:29 Power Generator failure (Indeterminate) Portable genset out of fuel. Next update will be shared soon INC399756 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 7/1/2020 4:01 5:46:22 Dependent Affected by the Transmission issue at the main site Affected by HDO300 INC399756 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 7/1/2020 4:01 5:46:22 Dependent Affected by the Transmission issue at the main site Affected by HDO300 INC399756 HDO345 BAALAN_GHANTIER Ouest Ericsson 2G+3G A Talkpool 7/1/2020 4:01 5:46:22 Dependent Affected by the Transmission issue at the main site Affected by HDO300 INC399694 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/1/2020 4:17 4:37:56 Power Generator failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing INC399768 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/1/2020 6:06 3:41:22 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC399213 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/1/2020 6:06 3:41:22 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC399772 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/1/2020 6:50 2:47:17 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 10:30h INC399772 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 7/1/2020 6:50 2:47:17 Dependent Affected by the power issue at the main site Affected by HDS292. INC399775 HDN255 CAPOTILLE Nord-Est Ericsson 2G B Talkpool 7/1/2020 7:34 2:12:57 Power Power Failure (Indeterminate) Team has been informed, ETA 11:15AM. INC399775 HDN266 GENS_DE_NANTES Nord-Est Ericsson 2G A Talkpool 7/1/2020 7:34 2:12:57 Dependent Affected by the power issue at the main site Affected by HDN255 INC399828 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 7/1/2020 7:50 1:56:57 Dependent Affected by the power issue at the main site Affected by HDS361 INC399828 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 7/1/2020 7:50 1:56:57 Dependent Affected by the power issue at the main site Affected by HDS361 INC399828 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 7/1/2020 7:50 1:56:57 Dependent Affected by the power issue at the main site Affected by HDS361 INC399828 HDO400 FORET_DES_PINS Ouest Ericsson 2G D Talkpool 7/1/2020 7:50 1:56:57 Dependent Affected by the power issue at the main site Affected by HDS361 INC399828 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G D Talkpool 7/1/2020 7:50 1:47:18 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 10:00h INC399828 HDS360 PICHON Sud-Est Ericsson 2G D Talkpool 7/1/2020 7:50 1:47:18 Dependent Affected by the power issue at the main site Affected by HDS361. INC399828 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G B Talkpool 7/1/2020 7:50 1:47:18 Dependent Affected by the power issue at the main site Affected by HDS361. INC399828 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 7/1/2020 7:50 1:47:18 Dependent Affected by the power issue at the main site Affected by HDS361. INC399749 HAIDO263 RUE SYLVIA_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/1/2020 7:39 1:15:14 Power Generator failure (Indeterminate) Team is still working on site INC399776 COW030 EVENT_COW Port-au-Prince Ericsson 3G+LTE A Talkpool 7/1/2020 7:50 1:04:56 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 10:00 AM INC399783 HDO245 VILLAGE RAPATRIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/1/2020 8:32 0:22:17 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 10:45 AM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 1st INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 1st INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update July 1st INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update July 1st INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update July 1st INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update July 1st INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Wed Jul 1 08:00:51 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Wed, 1 Jul 2020 14:00:51 +0000 Subject: [Rantt] NOC hourly report at 09:00 AM In-Reply-To: References: Message-ID: HDS205: Fueled, power team requested. Faulty starter battery needs replacing on the ASCOT. Best Regards, [cid:image001.jpg at 01D64F8E.7CD12540] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Pierre Moise Bouloute On Behalf Of Haiti Noc Sent: Wednesday, July 1, 2020 9:58 AM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: NOC hourly report at 09:00 AM Hello All, Received the NOC hourly report done at 09:00 AM. Sites off air by Class Class A B C D Total Total 12 6 6 25 49 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 34 7 2 0 38 ZTE 7 6 2 0 7 Huawei 4 4 4 0 4 Network 45 17 8 0 49 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 1 0 2 17 49 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 851:29:56 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 310:42:53 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 253:16:56 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 229:01:43 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 211:47:43 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 188:25:22 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 98:52:54 Power Generator Failure (Engine broken) Engine broken. Waiting for genset approval. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 93:30:22 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 63:05:22 Power Generator failure (Indeterminate) The genset caught fire. More update will be sent once available for confirmation INC398624 HDS261 DAVY Sud Ericsson 2G D Talkpool 6/29/2020 3:02 54:34:56 Power Generator Failure (Engine Knocking ) Engine knocking. Talkpool has to provide the plan of recovery INC399183 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 6/30/2020 0:10 33:27:43 Power Generator Failure (Engine Knocking ) Engine knocking. Talkpool has to provide the plan of recovery INC399312 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 6/30/2020 6:14 27:33:22 Power Power Failure (Indeterminate) Engine blocked, radiator is faulty an assessment will be sent soon INC399535 HAIDS254 TAUREAU Sud ZTE 2G+3G C Talkpool 6/30/2020 15:02 18:35:23 Power Generator Failure (Faulty AVR) Faulty AVR and Dynamo. Spare for AVR not yet available. INC399646 HGA017 CHALON Nippes Ericsson 3G A Talkpool 6/30/2020 19:30 14:07:11 Power Generator failure (Breaker Tripped) Main breaker faulty. Follow up is ongoing INC399651 HAIDN315 MONTOLON Nord ZTE 2G D Talkpool 6/30/2020 19:42 14:05:22 Power Generator failure (Indeterminate) Faulty PC board, another one has been requested. More update will be share once available. INC399643 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/30/2020 19:21 13:33:56 Power Generator failure (Indeterminate) Power team will check the site at 9:15 AM INC399658 HAIDS205 MORNE_MOMBIN Sud ZTE 2G+3G C Talkpool 6/30/2020 20:31 13:06:43 Power Power Failure (Indeterminate) Site remains down after refueling. Power team is informed. ETA to be provided INC399658 HAIDS229 CAVAILLON Sud ZTE 2G+3G+LTE B Talkpool 6/30/2020 20:31 13:06:43 Dependent Affected by the power issue at the main site Affected by HDS205 INC399658 HAIDS141 BERRA ZTE 2G+3G C Talkpool 6/30/2020 20:31 13:06:43 Dependent Affected by the power issue at the main site Affected by HDS205 INC399722 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 12:13:22 Power Generator failure (Indeterminate) Talkpool is not able to provide update INC399722 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 12:13:22 Dependent Affected by the power issue at the main site Affected by HDC300 INC399722 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 12:13:22 Dependent Affected by the power issue at the main site Affected by HDC300 INC399722 HDC305 GILBERT Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 12:13:22 Dependent Affected by the power issue at the main site Affected by HDC300 INC399724 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 12:13:22 Power Generator failure (Indeterminate) Talkpool is not able to provide update INC399629 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/30/2020 22:21 11:26:22 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC399656 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/30/2020 22:21 11:26:22 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged. INC399734 HDO377 NAN_COLLINE Ouest Ericsson 2G+3G A O&M FUEL 6/30/2020 22:42 10:55:03 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/1/2020 at 8:55 am. ETR to be provided. INC399744 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 0:02 9:35:29 Power Generator failure (Indeterminate) Portable genset out of fuel. Next update will be shared soon INC399756 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 7/1/2020 4:01 5:46:22 Dependent Affected by the Transmission issue at the main site Affected by HDO300 INC399756 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 7/1/2020 4:01 5:46:22 Dependent Affected by the Transmission issue at the main site Affected by HDO300 INC399756 HDO345 BAALAN_GHANTIER Ouest Ericsson 2G+3G A Talkpool 7/1/2020 4:01 5:46:22 Dependent Affected by the Transmission issue at the main site Affected by HDO300 INC399694 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/1/2020 4:17 4:37:56 Power Generator failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing INC399768 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/1/2020 6:06 3:41:22 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC399213 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/1/2020 6:06 3:41:22 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC399772 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/1/2020 6:50 2:47:17 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 10:30h INC399772 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 7/1/2020 6:50 2:47:17 Dependent Affected by the power issue at the main site Affected by HDS292. INC399775 HDN255 CAPOTILLE Nord-Est Ericsson 2G B Talkpool 7/1/2020 7:34 2:12:57 Power Power Failure (Indeterminate) Team has been informed, ETA 11:15AM. INC399775 HDN266 GENS_DE_NANTES Nord-Est Ericsson 2G A Talkpool 7/1/2020 7:34 2:12:57 Dependent Affected by the power issue at the main site Affected by HDN255 INC399828 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 7/1/2020 7:50 1:56:57 Dependent Affected by the power issue at the main site Affected by HDS361 INC399828 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 7/1/2020 7:50 1:56:57 Dependent Affected by the power issue at the main site Affected by HDS361 INC399828 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 7/1/2020 7:50 1:56:57 Dependent Affected by the power issue at the main site Affected by HDS361 INC399828 HDO400 FORET_DES_PINS Ouest Ericsson 2G D Talkpool 7/1/2020 7:50 1:56:57 Dependent Affected by the power issue at the main site Affected by HDS361 INC399828 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G D Talkpool 7/1/2020 7:50 1:47:18 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 10:00h INC399828 HDS360 PICHON Sud-Est Ericsson 2G D Talkpool 7/1/2020 7:50 1:47:18 Dependent Affected by the power issue at the main site Affected by HDS361. INC399828 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G B Talkpool 7/1/2020 7:50 1:47:18 Dependent Affected by the power issue at the main site Affected by HDS361. INC399828 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 7/1/2020 7:50 1:47:18 Dependent Affected by the power issue at the main site Affected by HDS361. INC399749 HAIDO263 RUE SYLVIA_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/1/2020 7:39 1:15:14 Power Generator failure (Indeterminate) Team is still working on site INC399776 COW030 EVENT_COW Port-au-Prince Ericsson 3G+LTE A Talkpool 7/1/2020 7:50 1:04:56 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 10:00 AM INC399783 HDO245 VILLAGE RAPATRIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/1/2020 8:32 0:22:17 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 10:45 AM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 1st INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 1st INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update July 1st INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update July 1st INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update July 1st INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update July 1st INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 10377 bytes Desc: image003.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 2390 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 1 08:13:16 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 1 Jul 2020 14:13:16 +0000 Subject: [Rantt] Partially_Down__Sites_REPORT in the network for 10:00 AM Message-ID: Hello All, Please receive below the report for partially down sites in the network for 10:00 AM Cells out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 562:50:09 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 440:06:10 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 313:41:09 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:24 190:40:09 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 145:42:10 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 119:04:09 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/27/2020 20:00 85:32:01 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR will be shared once available. INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/29/2020 10:02 47:29:23 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC399078 HDO377 NAN_COLLINE Ouest Ericsson 3G A Talkpool 6/30/2020 0:10 33:22:10 RBS RBS Fault (RRUS Failure) Faulty RRUS needed to be replaced. Spare not yet available INC399406 HGA014 AZILE Nippes Ericsson 2G A Talkpool 6/30/2020 13:00 20:32:10 RBS RBS Fault (DUG Failure) Faulty DUG needed to be replaced. Spare not yet available INC399646 HGA017 CHALON Nippes Ericsson 3G A Talkpool 6/30/2020 19:30 14:01:38 Power Generator failure (Breaker Tripped) Main breaker faulty. Follow up is ongoing INC399730 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 6/30/2020 22:21 10:43:09 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399633 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G A Talkpool 6/30/2020 23:04 10:00:09 RBS RBS Fault (Indeterminate) Tx team has been requested, ETA 8:30 AM, is expired waiting for new update INC399689 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 3:30 5:33:47 Power Power Failure (Indeterminate) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399806 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 7/1/2020 6:02 3:29:47 RBS RBS Fault (Indeterminate) 900mhz band down. Team can't provide an update. INC399828 HDS357 BANANE Sud-Est Ericsson 2G D Talkpool 7/1/2020 7:50 1:41:45 Dependent Affected by the power issue at the main site Affected by HDS361. INC399828 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Talkpool 7/1/2020 7:50 1:41:45 Dependent Affected by the power issue at the main site Affected by HDS361. Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 1 08:15:02 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 1 Jul 2020 14:15:02 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for 10:00 AM Message-ID: Dear All, Please receive below the report about the site Running on battery in the network for 10:00 AM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary comments INC399824 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei A Talkpool 7/1/2020 7:28 1:29:21 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 10:45 AM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 1 09:43:14 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 1 Jul 2020 15:43:14 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM. Sites off air by Class Class A B C D Total Total 10 6 5 16 37 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 25 7 2 0 29 ZTE 4 3 1 0 4 Huawei 4 4 4 0 4 Network 33 14 7 0 37 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 1 0 2 10 37 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 853:34:52 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 312:13:53 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 255:21:52 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 230:29:32 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 213:15:32 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 189:56:22 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 100:23:54 Power Generator Failure (Engine broken) Engine broken. Waiting for genset approval. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 95:01:22 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 64:36:22 Power Generator failure (Indeterminate) The genset caught fire. More update will be sent once available for confirmation INC398624 HDS261 DAVY Sud Ericsson 2G D Talkpool 6/29/2020 3:02 56:02:45 Power Generator Failure (Engine Knocking ) Engine knocking. Talkpool has to provide the plan of recovery INC399183 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 6/30/2020 0:10 34:55:32 Power Generator Failure (Engine Knocking ) Engine knocking. Talkpool has to provide the plan of recovery INC399312 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 6/30/2020 6:14 29:04:22 Power Power Failure (Indeterminate) Engine blocked, radiator is faulty an assessment will be sent soon INC399535 HAIDS254 TAUREAU Sud ZTE 2G+3G C Talkpool 6/30/2020 15:02 20:03:12 Power Generator Failure (Faulty AVR) Faulty AVR and Dynamo. Spare for AVR not yet available. INC399643 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/30/2020 19:21 15:38:52 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC399651 HAIDN315 MONTOLON Nord ZTE 2G D Talkpool 6/30/2020 19:42 15:36:22 Power Generator failure (Indeterminate) Faulty PC board, another one has been requested. More update will be share once available. INC399646 HGA017 CHALON Nippes Ericsson 3G A Talkpool 6/30/2020 19:30 15:35:00 Power Generator failure (Breaker Tripped) Main breaker faulty. Follow up is ongoing INC399722 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 13:44:22 Power Generator failure (Indeterminate) Talkpool is not able to provide update INC399722 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 13:44:22 Dependent Affected by the power issue at the main site Affected by HDC300 INC399722 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 13:44:22 Dependent Affected by the power issue at the main site Affected by HDC300 INC399722 HDC305 GILBERT Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 13:44:22 Dependent Affected by the power issue at the main site Affected by HDC300 INC399724 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 13:44:22 Power Generator failure (Indeterminate) Talkpool is not able to provide update INC399629 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/30/2020 22:21 12:57:22 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC399734 HDO377 NAN_COLLINE Ouest Ericsson 2G+3G A O&M FUEL 6/30/2020 22:42 12:22:52 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/1/2020 at 8:55 am. ETR to be provided. INC399744 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 0:02 11:03:18 Power Generator failure (Indeterminate) Portable genset out of fuel. Next update will be shared soon INC399756 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 7/1/2020 4:01 7:17:22 Dependent Affected by the Transmission issue at the main site Affected by HDO300/ TX team is working on the E// cabinet INC399756 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 7/1/2020 4:01 7:17:22 Dependent Affected by the Transmission issue at the main site Affected by HDO300/ TX team is working on the E// cabinet INC399756 HDO345 BAALAN_GHANTIER Ouest Ericsson 2G+3G A Talkpool 7/1/2020 4:01 7:17:22 Dependent Affected by the Transmission issue at the main site Affected by HDO300/ TX team is working on the E// cabinet INC399772 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/1/2020 6:50 4:15:06 Dependent Affected by the power issue at the main site Ericsson cabinet on HDS121 not powered. Team is on way to reach the site. ETA to be provided INC399772 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 7/1/2020 6:50 4:15:06 Dependent Affected by the power issue at the main site Ericsson cabinet on HDS121 not powered. Team is on way to reach the site. ETA to be provided INC399749 HAIDO263 RUE SYLVIA_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/1/2020 7:39 3:20:10 Power Generator failure (Indeterminate) Low water distilled. Hybrid team is making the follow up INC399776 COW030 EVENT_COW Port-au-Prince Ericsson 3G+LTE A Talkpool 7/1/2020 7:50 3:09:52 Power Generator failure (Indeterminate) Team is still working on site INC399783 HDO245 VILLAGE RAPATRIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/1/2020 8:32 2:27:13 Power Generator failure (Indeterminate) ETA is expired, team on field is unreachable. Next update will be shared soon INC399848 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B Talkpool 7/1/2020 9:46 1:19:10 Power Power Failure (Indeterminate) Reported down for fuel. Photos awaiting for confirmation INC399848 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/1/2020 9:46 1:19:10 Dependent Affected by the power issue at the main site Affected by HDS253. INC399848 HGA037 BRIGUE Nippes Ericsson 2G B Talkpool 7/1/2020 9:46 1:19:10 Dependent Affected by the power issue at the main site Affected by HDS253. INC399855 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 7/1/2020 10:18 0:59:59 Power Generator failure (Indeterminate) Team has been informed, ETA 1:15PM. INC399856 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/1/2020 10:24 0:35:15 Power Generator failure (Indeterminate) Team has been dispatched. ETA will be shared soon Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 1st INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 1st INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update July 1st INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update July 1st INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update July 1st INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update July 1st INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Wed Jul 1 09:47:30 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Wed, 1 Jul 2020 15:47:30 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM In-Reply-To: References: Message-ID: HDO377: is a new ASCOT and is reported down for fuel with 11% on the RMS. Should not be doing this. Hybrid team need to also visit site ASAP to investigate. Site is fueled and power team has been requested. Best Regards, [cid:image001.jpg at 01D64F9D.63A53700] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Pierre Moise Bouloute On Behalf Of Haiti Noc Sent: Wednesday, July 1, 2020 11:43 AM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: NOC hourly report at 11:00 AM Hello All, Received the NOC hourly report done at 11:00 AM. Sites off air by Class Class A B C D Total Total 10 6 5 16 37 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 25 7 2 0 29 ZTE 4 3 1 0 4 Huawei 4 4 4 0 4 Network 33 14 7 0 37 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 1 0 2 10 37 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 853:34:52 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 312:13:53 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 255:21:52 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 230:29:32 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 213:15:32 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 189:56:22 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 100:23:54 Power Generator Failure (Engine broken) Engine broken. Waiting for genset approval. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 95:01:22 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 64:36:22 Power Generator failure (Indeterminate) The genset caught fire. More update will be sent once available for confirmation INC398624 HDS261 DAVY Sud Ericsson 2G D Talkpool 6/29/2020 3:02 56:02:45 Power Generator Failure (Engine Knocking ) Engine knocking. Talkpool has to provide the plan of recovery INC399183 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 6/30/2020 0:10 34:55:32 Power Generator Failure (Engine Knocking ) Engine knocking. Talkpool has to provide the plan of recovery INC399312 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 6/30/2020 6:14 29:04:22 Power Power Failure (Indeterminate) Engine blocked, radiator is faulty an assessment will be sent soon INC399535 HAIDS254 TAUREAU Sud ZTE 2G+3G C Talkpool 6/30/2020 15:02 20:03:12 Power Generator Failure (Faulty AVR) Faulty AVR and Dynamo. Spare for AVR not yet available. INC399643 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/30/2020 19:21 15:38:52 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC399651 HAIDN315 MONTOLON Nord ZTE 2G D Talkpool 6/30/2020 19:42 15:36:22 Power Generator failure (Indeterminate) Faulty PC board, another one has been requested. More update will be share once available. INC399646 HGA017 CHALON Nippes Ericsson 3G A Talkpool 6/30/2020 19:30 15:35:00 Power Generator failure (Breaker Tripped) Main breaker faulty. Follow up is ongoing INC399722 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 13:44:22 Power Generator failure (Indeterminate) Talkpool is not able to provide update INC399722 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 13:44:22 Dependent Affected by the power issue at the main site Affected by HDC300 INC399722 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 13:44:22 Dependent Affected by the power issue at the main site Affected by HDC300 INC399722 HDC305 GILBERT Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 13:44:22 Dependent Affected by the power issue at the main site Affected by HDC300 INC399724 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 13:44:22 Power Generator failure (Indeterminate) Talkpool is not able to provide update INC399629 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/30/2020 22:21 12:57:22 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC399734 HDO377 NAN_COLLINE Ouest Ericsson 2G+3G A O&M FUEL 6/30/2020 22:42 12:22:52 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/1/2020 at 8:55 am. ETR to be provided. INC399744 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 0:02 11:03:18 Power Generator failure (Indeterminate) Portable genset out of fuel. Next update will be shared soon INC399756 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 7/1/2020 4:01 7:17:22 Dependent Affected by the Transmission issue at the main site Affected by HDO300/ TX team is working on the E// cabinet INC399756 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 7/1/2020 4:01 7:17:22 Dependent Affected by the Transmission issue at the main site Affected by HDO300/ TX team is working on the E// cabinet INC399756 HDO345 BAALAN_GHANTIER Ouest Ericsson 2G+3G A Talkpool 7/1/2020 4:01 7:17:22 Dependent Affected by the Transmission issue at the main site Affected by HDO300/ TX team is working on the E// cabinet INC399772 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/1/2020 6:50 4:15:06 Dependent Affected by the power issue at the main site Ericsson cabinet on HDS121 not powered. Team is on way to reach the site. ETA to be provided INC399772 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 7/1/2020 6:50 4:15:06 Dependent Affected by the power issue at the main site Ericsson cabinet on HDS121 not powered. Team is on way to reach the site. ETA to be provided INC399749 HAIDO263 RUE SYLVIA_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/1/2020 7:39 3:20:10 Power Generator failure (Indeterminate) Low water distilled. Hybrid team is making the follow up INC399776 COW030 EVENT_COW Port-au-Prince Ericsson 3G+LTE A Talkpool 7/1/2020 7:50 3:09:52 Power Generator failure (Indeterminate) Team is still working on site INC399783 HDO245 VILLAGE RAPATRIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/1/2020 8:32 2:27:13 Power Generator failure (Indeterminate) ETA is expired, team on field is unreachable. Next update will be shared soon INC399848 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B Talkpool 7/1/2020 9:46 1:19:10 Power Power Failure (Indeterminate) Reported down for fuel. Photos awaiting for confirmation INC399848 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/1/2020 9:46 1:19:10 Dependent Affected by the power issue at the main site Affected by HDS253. INC399848 HGA037 BRIGUE Nippes Ericsson 2G B Talkpool 7/1/2020 9:46 1:19:10 Dependent Affected by the power issue at the main site Affected by HDS253. INC399855 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 7/1/2020 10:18 0:59:59 Power Generator failure (Indeterminate) Team has been informed, ETA 1:15PM. INC399856 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/1/2020 10:24 0:35:15 Power Generator failure (Indeterminate) Team has been dispatched. ETA will be shared soon Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 1st INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 1st INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update July 1st INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update July 1st INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update July 1st INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update July 1st INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 10377 bytes Desc: image003.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 2390 bytes Desc: image001.jpg URL: From jithin.j.singh at talkpool.com Wed Jul 1 12:06:11 2020 From: jithin.j.singh at talkpool.com (Jithin J Singh) Date: Wed, 1 Jul 2020 18:06:11 +0000 Subject: [Rantt] HDC005 DWDM FAN module replacement In-Reply-To: References: Message-ID: Hello Mahesh, As discussed, the fan module provided for HDC005 is not compatible to the existing OSN node at the site. Please provide the required spare for immediate replacement. Team is at Digicel office for collection of the spare. Thanks. BR/ Jithin Singh. -----Original Message----- From: Jean Arleff Israel Chery Sent: Tuesday, June 30, 2020 3:34 PM To: Shamir Stephane Supreme ; Mahesha Sannappa Shetty ; Jithin J Singh ; Haiti Noc ; Jean Acciari ; Gerry Bolante ; rantt at tpmanagementsa.com; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot ; Steeven M Cc: Eng Teck Ng ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean-Marc Castera ; roldan.consul at tpmanagementsa.com; 'tp.ran at tpmanagementsa.com' ; Francois Boyer ; Luigi Roy ; Haiti Noc Subject: RE: HDC005 DWDM FAN module replacement Hello Shamir, Just get the confirmation, team is on site replacing the FAN Module. Keep you informed. Regards CHERY Jean A... -----Original Message----- From: Shamir Stephane Supreme Sent: Tuesday, June 30, 2020 3:32 PM To: Mahesha Sannappa Shetty ; Jithin J Singh ; Haiti Noc ; Jean Acciari ; Gerry Bolante ; rantt at tpmanagementsa.com; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot ; Steeven M Cc: Eng Teck Ng ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean Arleff Israel Chery ; Jean-Marc Castera ; roldan.consul at tpmanagementsa.com; 'tp.ran at tpmanagementsa.com' ; Francois Boyer ; Luigi Roy ; Haiti Noc Subject: RE: HDC005 DWDM FAN module replacement Hello NOC Since June 9 we requested an environment check and a reminder one June 17 . Do you have the report ? Regards, Shamir Stephane Supreme Digicel Ha?ti TEL: (509) 3700 7435 -----Original Message----- From: Mahesha Sannappa Shetty Sent: Tuesday, June 30, 2020 1:14 PM To: Jithin J Singh ; Haiti Noc ; Jean Acciari ; Gerry Bolante ; rantt at tpmanagementsa.com; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot ; Steeven M Cc: Eng Teck Ng ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean Arleff Israel Chery ; Jean-Marc Castera ; roldan.consul at tpmanagementsa.com; 'tp.ran at tpmanagementsa.com' ; Francois Boyer ; Luigi Roy ; Shamir Stephane Supreme ; Haiti Noc Subject: HDC005 DWDM FAN module replacement Hi Jithin, HDC005 FAN module is faulty, we need to replace this module. Plz share the ETA Your team yesterday collected the good module for replacement. Thanks Mahesh ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Mahesha.Shetty at digicelgroup.com Wed Jul 1 12:09:48 2020 From: Mahesha.Shetty at digicelgroup.com (Mahesha Sannappa Shetty) Date: Wed, 1 Jul 2020 18:09:48 +0000 Subject: [Rantt] HDC005 DWDM FAN module replacement In-Reply-To: References: Message-ID: Hi Jithin, Just now Maquingson given OSN1800-II FAN module Thanks Mahesh -----Original Message----- From: Jithin J Singh Sent: Wednesday, July 1, 2020 2:06 PM To: Jean Arleff Israel Chery ; Shamir Stephane Supreme ; Mahesha Sannappa Shetty ; Haiti Noc ; Jean Acciari ; Gerry Bolante ; rantt at tpmanagementsa.com; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot ; Steeven M Cc: Eng Teck Ng ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean-Marc Castera ; roldan.consul at tpmanagementsa.com; 'tp.ran at tpmanagementsa.com' ; Francois Boyer ; Luigi Roy ; Haiti Noc Subject: [EXTERNAL] RE: HDC005 DWDM FAN module replacement Hello Mahesh, As discussed, the fan module provided for HDC005 is not compatible to the existing OSN node at the site. Please provide the required spare for immediate replacement. Team is at Digicel office for collection of the spare. Thanks. BR/ Jithin Singh. -----Original Message----- From: Jean Arleff Israel Chery Sent: Tuesday, June 30, 2020 3:34 PM To: Shamir Stephane Supreme ; Mahesha Sannappa Shetty ; Jithin J Singh ; Haiti Noc ; Jean Acciari ; Gerry Bolante ; rantt at tpmanagementsa.com; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot ; Steeven M Cc: Eng Teck Ng ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean-Marc Castera ; roldan.consul at tpmanagementsa.com; 'tp.ran at tpmanagementsa.com' ; Francois Boyer ; Luigi Roy ; Haiti Noc Subject: RE: HDC005 DWDM FAN module replacement Hello Shamir, Just get the confirmation, team is on site replacing the FAN Module. Keep you informed. Regards CHERY Jean A... -----Original Message----- From: Shamir Stephane Supreme Sent: Tuesday, June 30, 2020 3:32 PM To: Mahesha Sannappa Shetty ; Jithin J Singh ; Haiti Noc ; Jean Acciari ; Gerry Bolante ; rantt at tpmanagementsa.com; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot ; Steeven M Cc: Eng Teck Ng ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean Arleff Israel Chery ; Jean-Marc Castera ; roldan.consul at tpmanagementsa.com; 'tp.ran at tpmanagementsa.com' ; Francois Boyer ; Luigi Roy ; Haiti Noc Subject: RE: HDC005 DWDM FAN module replacement Hello NOC Since June 9 we requested an environment check and a reminder one June 17 . Do you have the report ? Regards, Shamir Stephane Supreme Digicel Ha?ti TEL: (509) 3700 7435 -----Original Message----- From: Mahesha Sannappa Shetty Sent: Tuesday, June 30, 2020 1:14 PM To: Jithin J Singh ; Haiti Noc ; Jean Acciari ; Gerry Bolante ; rantt at tpmanagementsa.com; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot ; Steeven M Cc: Eng Teck Ng ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean Arleff Israel Chery ; Jean-Marc Castera ; roldan.consul at tpmanagementsa.com; 'tp.ran at tpmanagementsa.com' ; Francois Boyer ; Luigi Roy ; Shamir Stephane Supreme ; Haiti Noc Subject: HDC005 DWDM FAN module replacement Hi Jithin, HDC005 FAN module is faulty, we need to replace this module. Plz share the ETA Your team yesterday collected the good module for replacement. Thanks Mahesh ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Haiti.Noc at digicelgroup.com Wed Jul 1 12:54:10 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 1 Jul 2020 18:54:10 +0000 Subject: [Rantt] NOC hourly report at 2:00 PM Message-ID: Hello All, Received the NOC hourly report done at 2:00 PM. Sites off air by Class Class A B C D Total Total 12 11 7 22 52 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 29 12 3 0 39 ZTE 10 8 2 0 10 Huawei 3 3 3 0 3 Network 42 23 8 0 52 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 1 4 3 17 52 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 857:26:16 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 315:47:16 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 259:13:16 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 234:15:16 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 217:01:16 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 193:29:16 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 103:57:16 Power Generator Failure (Engine broken) Engine broken. Waiting for genset approval. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 98:34:16 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 68:09:16 Power Generator failure (Indeterminate) The genset caught fire. More update will be sent once available for confirmation INC398624 HDS261 DAVY Sud Ericsson 2G D Talkpool 6/29/2020 3:02 59:49:16 Power Generator Failure (Engine Knocking ) Engine knocking. Talkpool has to provide the plan of recovery INC399183 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 6/30/2020 0:10 38:41:16 Power Generator Failure (Engine Knocking ) Engine knocking. Talkpool has to provide the plan of recovery INC399312 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 6/30/2020 6:14 32:37:16 Power Power Failure (Indeterminate) Engine blocked, radiator is faulty an assessment will be sent soon INC399535 HAIDS254 TAUREAU Sud ZTE 2G+3G C Talkpool 6/30/2020 15:02 23:49:16 Power Generator Failure (Faulty AVR) Faulty AVR and Dynamo. Spare for AVR not yet available. INC399643 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/30/2020 19:21 19:30:16 Power Generator failure (Faulty board) PC Board E-POWER doesn't take command. Team will check the site at 2:20 PM INC399651 HAIDN315 MONTOLON Nord ZTE 2G D Talkpool 6/30/2020 19:42 19:09:16 Power Generator failure (Indeterminate) Faulty PC board, another one has been requested. More update will be share once available. INC399722 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 17:17:16 Power Generator failure (Indeterminate) Affected by HDC283 INC399722 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 17:17:16 Dependent Affected by the power issue at the main site Affected by HDC283 INC399722 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 17:17:16 Dependent Affected by the power issue at the main site Affected by HDC283 INC399722 HDC305 GILBERT Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 17:17:16 Dependent Affected by the power issue at the main site Affected by HDC283 INC399724 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 17:17:16 Power Generator failure (Indeterminate) Affected by HDC283 INC399756 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 7/1/2020 4:01 10:50:16 Dependent Affected by the Transmission issue at the main site Affected by HDO300/ TX team is working on the E// cabinet INC399756 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 7/1/2020 4:01 10:50:16 Dependent Affected by the Transmission issue at the main site Affected by HDO300/ TX team is working on the E// cabinet INC399756 HDO345 BAALAN_GHANTIER Ouest Ericsson 2G+3G A Talkpool 7/1/2020 4:01 10:50:16 Dependent Affected by the Transmission issue at the main site Affected by HDO300/ TX team is working on the E// cabinet INC399776 COW030 EVENT_COW Port-au-Prince Ericsson 3G+LTE A Talkpool 7/1/2020 7:50 7:01:16 Power Generator Failure (Starter battery failure) Faulty starter battery. The team returned to the site at 2:30 PM INC399848 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B O&M FUEL 7/1/2020 9:46 5:05:16 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/1/2020 at 12:31 pm. ETR to be provided. INC399848 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 7/1/2020 9:46 5:05:16 Dependent Affected by Fuel issue at the main site Affected by HDS253. INC399848 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 7/1/2020 9:46 5:05:16 Dependent Affected by Fuel issue at the main site Affected by HDS253. INC399860 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/1/2020 10:56 3:55:16 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 2:10 PM INC399867 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 7/1/2020 11:22 3:29:16 Power Generator failure (Indeterminate) Team has been informed, ETA 2:30PM. INC399877 HDS005 CAYES-JACMEL Sud-Est Ericsson 3G+LTE A Talkpool 7/1/2020 11:28 3:23:16 Fiber Transmission (Fiber issue) Affected by fiber link HDS008 - HDS005. INC399877 HDS017 TIMOUILLAGE Sud-Est Ericsson 3G B Talkpool 7/1/2020 11:28 3:23:16 Fiber Transmission (Fiber issue) Affected by fiber link HDS008 - HDS005. INC399877 HDS303 MARIGOT Sud-Est Ericsson 3G B Talkpool 7/1/2020 11:28 3:23:16 Fiber Transmission (Fiber issue) Affected by fiber link HDS008 - HDS005. INC399877 HDS309 PETAVI Sud-Est Ericsson 3G C Talkpool 7/1/2020 11:28 3:23:16 Fiber Transmission (Fiber issue) Affected by fiber link HDS008 - HDS005. INC399873 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 7/1/2020 11:40 3:11:16 Dependent Affected by the power issue at the main site Affected by HDO348 INC399873 HDO400 FORET_DES_PINS Ouest Ericsson 2G D Talkpool 7/1/2020 11:40 3:11:16 Dependent Affected by the power issue at the main site Affected by HDO348 INC399873 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 7/1/2020 11:40 3:11:16 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 14:50h INC399882 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D Talkpool 7/1/2020 12:03 2:48:16 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 14:55h INC399944 HAIDO013 DIQUINI_PLAZA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/1/2020 12:18 2:33:16 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 2:15 PM INC399891 HDC279 RAC_ORANGE Artibonite Ericsson 2G D Talkpool 7/1/2020 12:22 2:29:16 Power Generator failure (Indeterminate) Team has been informed, ETA 3:20PM INC399891 HDN269 BOIS LAURENCE Nord-Est Ericsson 2G D Talkpool 7/1/2020 12:22 2:29:16 Dependent Affected by the power issue at the main site Affected by HDC279 INC399890 HGA011 ANSE_A_VEAU Nippes Ericsson 3G B Talkpool 7/1/2020 12:40 2:11:16 Transmission Transmission (Indeterminate) Team has been informed. ETA not yet provided INC399890 HGA025 SALAGNAC Nippes Ericsson 3G A Talkpool 7/1/2020 12:40 2:11:16 Dependent Affected by the Transmission issue at the main site Affected by HGA011. INC399890 HGA013 PT_TROU_NIPPES Nippes Ericsson 3G B Talkpool 7/1/2020 12:40 2:11:16 Dependent Affected by the Transmission issue at the main site Affected by HGA011. INC399949 HAIDO044 PLAZA_TUITIER Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/1/2020 12:48 2:03:16 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 3:15 PM INC399949 HAIDO571 TRUTIER_LAGRENADE Port-au-Prince ZTE 2G+3G B Talkpool 7/1/2020 12:48 2:03:16 Dependent Affected by the power issue at the main site Affected by HAIDO044 INC399949 HAIDO111 SAPOTILLE-BERTIN Port-au-Prince ZTE 2G+3G A Talkpool 7/1/2020 12:48 2:03:16 Dependent Affected by the power issue at the main site Affected by HAIDO044 INC399949 HAIDO624 AZTEQUE Port-au-Prince ZTE 2G+3G A Talkpool 7/1/2020 12:48 2:03:16 Dependent Affected by the power issue at the main site Affected by HAIDO044 INC399899 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Talkpool 7/1/2020 13:06 1:45:16 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 15:50h INC399958 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 7/1/2020 13:22 1:29:16 Power Generator failure (Indeterminate) Team has been informed, ETA 4:30 PM INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 1:21:16 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 15:40h INC400004 HGA042 BRAND Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 1:21:16 Dependent Affected by the Transmission issue at the main site Affected by HDS265. INC399965 HAIDS138 ST HELENE_MANICHE Sud ZTE 2G+3G C Talkpool 7/1/2020 13:36 1:15:16 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 1st INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 1st INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update July 1st INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update July 1st INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update July 1st INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update July 1st INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 1 13:23:00 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 1 Jul 2020 19:23:00 +0000 Subject: [Rantt] Partially_Down__Sites_REPORT in the network for 3:00 PM In-Reply-To: References: Message-ID: Hello All, Please receive below the report for partially down sites in the network for 3:00 PM cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 569:03:02 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 445:51:02 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 319:54:02 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 151:27:02 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 125:17:02 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/29/2020 10:02 53:15:02 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC399406 HGA014 AZILE Nippes Ericsson 2G A Talkpool 6/30/2020 13:00 26:17:02 RBS RBS Fault (DUG Failure) Faulty DUG needed to be replaced. Spare not yet available INC399689 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 3:30 11:47:02 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399768 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/1/2020 10:10 5:07:02 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399730 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/1/2020 10:14 5:03:02 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399907 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/1/2020 10:23 4:54:02 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399870 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 3:42:02 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 1 14:33:19 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 1 Jul 2020 20:33:19 +0000 Subject: [Rantt] NOC hourly report at 4:00 PM Message-ID: Hello All, Received the NOC hourly report done at 4:00 PM. Sites off air by Class Class A B C D Total Total 12 10 9 24 55 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 30 12 3 0 41 ZTE 12 10 2 0 12 Huawei 2 2 2 0 2 Network 44 24 7 0 55 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 28 2 4 4 17 55 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 858:36:09 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 317:16:26 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 260:23:09 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 235:33:18 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 218:19:18 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 194:58:55 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 105:26:27 Power Generator Failure (Engine broken) Engine broken. Waiting for genset approval. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 100:03:55 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 69:38:55 Power Generator failure (Indeterminate) The genset caught fire. More update will be sent once available for confirmation INC398624 HDS261 DAVY Sud Ericsson 2G D Talkpool 6/29/2020 3:02 61:06:31 Power Generator Failure (Engine Knocking ) Engine knocking. Talkpool has to provide the plan of recovery INC399183 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 6/30/2020 0:10 39:59:18 Power Generator Failure (Engine Knocking ) Engine knocking. Talkpool has to provide the plan of recovery INC399312 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 6/30/2020 6:14 34:06:55 Power Power Failure (Indeterminate) Engine blocked, radiator is faulty an assessment will be sent soon INC399535 HAIDS254 TAUREAU Sud ZTE 2G+3G C Talkpool 6/30/2020 15:02 25:06:58 Power Generator Failure (Faulty AVR) Faulty AVR and Dynamo. Spare for AVR not yet available. INC399643 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/30/2020 19:21 20:40:09 Power Generator failure (Faulty board) PC Board E-POWER doesn't take command. Team is working on site INC399651 HAIDN315 MONTOLON Nord ZTE 2G D Talkpool 6/30/2020 19:42 20:38:55 Power Generator failure (Indeterminate) Faulty PC board, another one has been requested. More update will be share once available. INC399722 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 18:46:55 Power Generator failure (Indeterminate) Affected by HDC283 INC399722 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 18:46:55 Dependent Affected by the power issue at the main site Affected by HDC283 INC399722 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 18:46:55 Dependent Affected by the power issue at the main site Affected by HDC283 INC399722 HDC305 GILBERT Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 18:46:55 Dependent Affected by the power issue at the main site Affected by HDC283 INC399724 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 18:46:55 Power Generator failure (Indeterminate) Affected by HDC283 INC399830 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 7/1/2020 2:54 13:15:01 Transmission Transmission (Indeterminate) Team has been dispatched. ETA: 18:20h INC399756 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 7/1/2020 4:01 12:19:55 Dependent Affected by the Transmission issue at the main site Affected by HDO300 INC399756 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 7/1/2020 4:01 12:19:55 Dependent Affected by the Transmission issue at the main site Affected by HDO300 INC399756 HDO345 BAALAN_GHANTIER Ouest Ericsson 2G+3G A Talkpool 7/1/2020 4:01 12:19:55 Dependent Affected by the Transmission issue at the main site Affected by HDO300 INC399776 COW030 EVENT_COW Port-au-Prince Ericsson 3G+LTE A Talkpool 7/1/2020 7:50 8:11:09 Power Generator Failure (Alternator Failure) DC Alternator faulty. Follow up is ongoing INC399848 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B O&M FUEL 7/1/2020 9:46 6:22:56 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/1/2020 at 12:31 pm. ETR to be provided. INC399848 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 7/1/2020 9:46 6:22:56 Dependent Affected by Fuel issue at the main site Affected by HDS253. INC399848 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 7/1/2020 9:46 6:22:56 Dependent Affected by Fuel issue at the main site Affected by HDS253. INC399860 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M Fuel 7/1/2020 10:56 5:04:36 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/1/2020) at 3:58 PM. ETR will be provided by them INC399877 HDS005 CAYES-JACMEL Sud-Est Ericsson 3G+LTE A Talkpool 7/1/2020 11:28 4:41:01 Fiber Transmission (Fiber issue) Affected by fiber link HDS008 - HDS005. INC399877 HDS017 TIMOUILLAGE Sud-Est Ericsson 3G B Talkpool 7/1/2020 11:28 4:41:01 Fiber Transmission (Fiber issue) Affected by fiber link HDS008 - HDS005. INC399877 HDS303 MARIGOT Sud-Est Ericsson 3G B Talkpool 7/1/2020 11:28 4:41:01 Fiber Transmission (Fiber issue) Affected by fiber link HDS008 - HDS005. INC399877 HDS309 PETAVI Sud-Est Ericsson 3G C Talkpool 7/1/2020 11:28 4:41:01 Fiber Transmission (Fiber issue) Affected by fiber link HDS008 - HDS005. INC399873 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 7/1/2020 11:40 4:40:55 Dependent Affected by the power issue at the main site Affected by HDO348 INC399873 HDO400 FORET_DES_PINS Ouest Ericsson 2G D Talkpool 7/1/2020 11:40 4:40:55 Dependent Affected by the power issue at the main site Affected by HDO348 INC399873 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 7/1/2020 11:40 4:29:18 Power Power Failure (Indeterminate) Team is in front of gate waiting for access INC399882 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D Talkpool 7/1/2020 12:03 4:06:10 Power Power Failure (Indeterminate) ETA is expired, Talkpool team cannot provide new update INC399891 HDC279 RAC_ORANGE Artibonite Ericsson 2G D Talkpool 7/1/2020 12:22 3:58:35 Power Generator failure (Indeterminate) Team has been informed, ETA 4:30PM INC399891 HDN269 BOIS LAURENCE Nord-Est Ericsson 2G D Talkpool 7/1/2020 12:22 3:58:34 Dependent Affected by the power issue at the main site Affected by HDC279 INC399890 HGA011 ANSE_A_VEAU Nippes Ericsson 3G B Talkpool 7/1/2020 12:40 3:29:02 Transmission Transmission (Indeterminate) Team has been dispatched. ETA: 18:25h INC399890 HGA025 SALAGNAC Nippes Ericsson 3G A Talkpool 7/1/2020 12:40 3:29:02 Dependent Affected by the Transmission issue at the main site Affected by HGA011. INC399890 HGA013 PT_TROU_NIPPES Nippes Ericsson 3G B Talkpool 7/1/2020 12:40 3:29:02 Dependent Affected by the Transmission issue at the main site Affected by HGA011. INC399894 HDN212 LA_TANNERIE Nord Ericsson 2G D Talkpool 7/1/2020 12:54 3:26:27 Power Generator failure (Indeterminate) Team is working on site INC399949 HAIDO044 PLAZA_TUITIER Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/1/2020 12:48 3:12:43 Power Generator failure (Indeterminate) Team is working on site INC399949 HAIDO571 TRUTIER_LAGRENADE Port-au-Prince ZTE 2G+3G B Talkpool 7/1/2020 12:48 3:12:43 Dependent Affected by the power issue at the main site Affected by HAIDO044 INC399949 HAIDO111 SAPOTILLE-BERTIN Port-au-Prince ZTE 2G+3G A Talkpool 7/1/2020 12:48 3:12:43 Dependent Affected by the power issue at the main site Affected by HAIDO044 INC399949 HAIDO624 AZTEQUE Port-au-Prince ZTE 2G+3G A Talkpool 7/1/2020 12:48 3:12:43 Dependent Affected by the power issue at the main site Affected by HAIDO044 INC399899 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Talkpool 7/1/2020 13:06 3:02:48 Power Power Failure (Indeterminate) ETA is expired, next update will be shared soon INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 2:38:49 Power Power Failure (Indeterminate) ETA is expired, the team claims 35 minutes more to reach the site. ETA: 16:30h INC400004 HGA042 BRAND Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 2:38:49 Dependent Affected by the Transmission issue at the main site Affected by HDS265. INC399965 HAIDS138 ST HELENE_MANICHE Sud ZTE 2G+3G C Talkpool 7/1/2020 13:36 2:32:38 Power Power Failure (Indeterminate) Team is in front of gate waiting for access INC400022 HAIDS139 LEVEILLE_CHANTAL Sud ZTE 2G+3G C Talkpool 7/1/2020 14:46 1:23:13 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC400023 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 7/1/2020 15:10 1:10:30 Power Generator failure (Indeterminate) Team has been informed, ETA 7:15PM INC399994 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/1/2020 15:02 1:06:52 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC400013 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G A Talkpool 7/1/2020 14:58 1:03:04 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 4:30 PM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 1st INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 1st INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update July 1st INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update July 1st INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update July 1st INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update July 1st INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Mahesha.Shetty at digicelgroup.com Wed Jul 1 17:04:06 2020 From: Mahesha.Shetty at digicelgroup.com (Mahesha Sannappa Shetty) Date: Wed, 1 Jul 2020 23:04:06 +0000 Subject: [Rantt] HDC005 DWDM FAN module replacement In-Reply-To: References: , Message-ID: Thanks Jithin HDC005 FAN module replaced Thanks Mahesh > On 01-Jul-2020, at 14:11, Mahesha Sannappa Shetty wrote: > > ?Hi Jithin, > > Just now Maquingson given OSN1800-II FAN module > > Thanks > Mahesh > > -----Original Message----- > From: Jithin J Singh > Sent: Wednesday, July 1, 2020 2:06 PM > To: Jean Arleff Israel Chery ; Shamir Stephane Supreme ; Mahesha Sannappa Shetty ; Haiti Noc ; Jean Acciari ; Gerry Bolante ; rantt at tpmanagementsa.com; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot ; Steeven M > Cc: Eng Teck Ng ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean-Marc Castera ; roldan.consul at tpmanagementsa.com; 'tp.ran at tpmanagementsa.com' ; Francois Boyer ; Luigi Roy ; Haiti Noc > Subject: [EXTERNAL] RE: HDC005 DWDM FAN module replacement > > Hello Mahesh, > As discussed, the fan module provided for HDC005 is not compatible to the existing OSN node at the site. Please provide the required spare for immediate replacement. > Team is at Digicel office for collection of the spare. > > Thanks. > > BR/ > Jithin Singh. > > -----Original Message----- > From: Jean Arleff Israel Chery > Sent: Tuesday, June 30, 2020 3:34 PM > To: Shamir Stephane Supreme ; Mahesha Sannappa Shetty ; Jithin J Singh ; Haiti Noc ; Jean Acciari ; Gerry Bolante ; rantt at tpmanagementsa.com; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot ; Steeven M > Cc: Eng Teck Ng ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean-Marc Castera ; roldan.consul at tpmanagementsa.com; 'tp.ran at tpmanagementsa.com' ; Francois Boyer ; Luigi Roy ; Haiti Noc > Subject: RE: HDC005 DWDM FAN module replacement > > Hello Shamir, > Just get the confirmation, team is on site replacing the FAN Module. > > Keep you informed. > > Regards > CHERY Jean A... > > -----Original Message----- > From: Shamir Stephane Supreme > Sent: Tuesday, June 30, 2020 3:32 PM > To: Mahesha Sannappa Shetty ; Jithin J Singh ; Haiti Noc ; Jean Acciari ; Gerry Bolante ; rantt at tpmanagementsa.com; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot ; Steeven M > Cc: Eng Teck Ng ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean Arleff Israel Chery ; Jean-Marc Castera ; roldan.consul at tpmanagementsa.com; 'tp.ran at tpmanagementsa.com' ; Francois Boyer ; Luigi Roy ; Haiti Noc > Subject: RE: HDC005 DWDM FAN module replacement > > Hello NOC > > Since June 9 we requested an environment check and a reminder one June 17 . Do you have the report ? > > Regards, > > Shamir Stephane Supreme > Digicel Ha?ti > TEL: (509) 3700 7435 > > > -----Original Message----- > From: Mahesha Sannappa Shetty > Sent: Tuesday, June 30, 2020 1:14 PM > To: Jithin J Singh ; Haiti Noc ; Jean Acciari ; Gerry Bolante ; rantt at tpmanagementsa.com; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot ; Steeven M > Cc: Eng Teck Ng ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean Arleff Israel Chery ; Jean-Marc Castera ; roldan.consul at tpmanagementsa.com; 'tp.ran at tpmanagementsa.com' ; Francois Boyer ; Luigi Roy ; Shamir Stephane Supreme ; Haiti Noc > Subject: HDC005 DWDM FAN module replacement > > Hi Jithin, > > HDC005 FAN module is faulty, we need to replace this module. Plz share the ETA Your team yesterday collected the good module for replacement. > > > Thanks > Mahesh > > ________________________________ > > Notice of Confidentiality: > > The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Haiti.Noc at digicelgroup.com Wed Jul 1 17:29:45 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 1 Jul 2020 23:29:45 +0000 Subject: [Rantt] NOC SITE REPORT updated for this July 1st, 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this July 1st, 2020 till 7:00 PM > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 861:24:33 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 263:11:33 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 238:17:29 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 221:03:29 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 197:53:51 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 108:21:23 Power Generator Failure (Engine broken) Engine broken. Waiting for genset approval. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 102:58:51 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 72:33:51 Power Generator failure (Indeterminate) The genset caught fire. More update will be sent once available for confirmation INC398624 HDS261 DAVY Sud Ericsson 2G D Talkpool 6/29/2020 3:02 63:50:42 Power Generator Failure (Engine Knocking ) Engine knocking. Talkpool has to provide the plan of recovery INC399183 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 6/30/2020 0:10 42:43:29 Power Generator Failure (Engine Knocking ) Engine knocking. Talkpool has to provide the plan of recovery INC399312 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 6/30/2020 6:14 37:01:51 Power Power Failure (Indeterminate) New genset already approve and expected to be replaced by July 2nd. Team is on the way with a portable genset to bring the site on air/ hdc283 INC399535 HAIDS254 TAUREAU Sud ZTE 2G+3G C Talkpool 6/30/2020 15:02 27:51:09 Power Generator Failure (Faulty AVR) Faulty AVR and Dynamo. Spare for AVR not yet available. INC399651 HAIDN315 MONTOLON Nord ZTE 2G D Talkpool 6/30/2020 19:42 23:33:51 Power Generator failure (Indeterminate) Faulty PC board, another one has been requested. More update will be share once available. INC399312 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 21:41:51 Power Generator failure (Indeterminate) Affected by HDC283 INC399312 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 21:41:51 Dependent Affected by the power issue at the main site Affected by HDC283 INC399312 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 21:41:51 Dependent Affected by the power issue at the main site Affected by HDC283 INC399312 HDC305 GILBERT Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 21:41:51 Dependent Affected by the power issue at the main site Affected by HDC283 INC399312 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 21:41:51 Power Generator failure (Indeterminate) Affected by HDC283 INC399756 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 7/1/2020 4:01 15:14:51 Dependent Affected by the Transmission issue at the main site Affected by HDO300/ TX team is working on the E// cabinet replacing the NPU INC399756 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 7/1/2020 4:01 15:14:51 Dependent Affected by the Transmission issue at the main site Affected by HDO300/ TX team is working on the E// cabinet replacing the NPU INC399756 HDO345 BAALAN_GHANTIER Ouest Ericsson 2G+3G A Talkpool 7/1/2020 4:01 15:14:51 Dependent Affected by the Transmission issue at the main site Affected by HDO300/ TX team is working on the E// cabinet replacing the NPU INC399776 COW030 EVENT_COW Port-au-Prince Ericsson 3G+LTE A Talkpool 7/1/2020 7:50 10:59:33 Power Generator Failure (Alternator Failure) DC Alternator faulty. Follow up is ongoing INC399848 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B O&M FUEL 7/1/2020 9:46 9:07:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/1/2020 at 12:31 pm. ETR to be provided. INC399848 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 7/1/2020 9:46 9:07:07 Dependent Affected by Fuel issue at the main site Affected by HDS253. INC399848 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 7/1/2020 9:46 9:07:07 Dependent Affected by Fuel issue at the main site Affected by HDS253. INC399860 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M Fuel 7/1/2020 10:56 7:53:00 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/1/2020) at 3:58 PM. ETR will be provided by them INC399891 HDC279 RAC_ORANGE Artibonite Ericsson 2G D Talkpool 7/1/2020 12:22 6:53:31 Power Generator failure (Indeterminate) Team still is working on site. INC399891 HDN269 BOIS LAURENCE Nord-Est Ericsson 2G D Talkpool 7/1/2020 12:22 6:53:30 Dependent Affected by the power issue at the main site Affected by HDC279 INC399882 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D Talkpool 7/1/2020 12:03 6:50:21 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 18:55h INC399894 HDN212 LA_TANNERIE Nord Ericsson 2G D Talkpool 7/1/2020 12:54 6:21:23 Power Generator failure (Indeterminate) Site suspected down for fuel. waiting for confirmation. INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 5:23:00 Transmission Transmission (Indeterminate) No power issue found. TX team is working on site INC400004 HGA042 BRAND Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 5:23:00 Dependent Affected by the Transmission issue at the main site Affected by HDS265. INC400022 HAIDS139 LEVEILLE_CHANTAL Sud ZTE 2G+3G C Talkpool 7/1/2020 14:46 4:07:24 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 19:30h INC400023 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 7/1/2020 15:10 4:05:26 Power Generator failure (Indeterminate) Team is working on site. INC399994 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/1/2020 15:02 3:51:03 Power Power Failure (Indeterminate) ETA is expired, the team claims 1 hour more to reach the site. ETA: 19:30h INC399894 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G B Talkpool 7/1/2020 17:02 2:13:26 Dependent Affected by the Transmission issue at the main site Affected by HDN212 INC399894 HDN317 LAMNY Nord Ericsson 2G D Talkpool 7/1/2020 17:02 2:13:26 Dependent Affected by the Transmission issue at the main site Affected by HDN212 INC400126 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/1/2020 16:53 1:55:41 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 7:30 PM INC400054 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 7/1/2020 17:38 1:37:23 Power Power Failure (Indeterminate) Team has been informed, ETA 8:50 PM INC400119 HDO643 TARAS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/1/2020 17:53 0:55:48 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 7:15 PM INC400062 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G A Talkpool 7/1/2020 18:22 0:53:29 Power Power Failure (Indeterminate) Team has been informed, ETA not yet provided. INC400062 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/1/2020 18:22 0:53:29 Dependent Affected by the Transmission issue at the main site Affected by HDC265 INC400062 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/1/2020 18:22 0:53:29 Dependent Affected by the Transmission issue at the main site Affected by HDC265 INC400151 HDC212 DOMOND Centre Ericsson 2G D Talkpool 7/1/2020 18:42 0:33:19 Power Power Failure (Indeterminate) Team has been informed, ETA not yet provided. INC400151 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 7/1/2020 18:42 0:33:19 Dependent Affected by the Transmission issue at the main site Affected by HDC212 INC400151 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/1/2020 18:42 0:33:19 Dependent Affected by the Transmission issue at the main site Affected by HDC212 INC400149 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/1/2020 18:38 0:11:14 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 449:27:29 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 572:19:09 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 323:10:09 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 155:03:29 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 128:33:09 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/27/2020 20:00 94:53:20 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR will be shared once available. INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/29/2020 10:02 56:50:42 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC399406 HGA014 AZILE Nippes Ericsson 2G A Talkpool 6/30/2020 13:00 29:53:29 RBS RBS Fault (DUG Failure) Faulty DUG needed to be replaced. Spare not yet available INC399689 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 3:30 15:02:48 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399768 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/1/2020 10:10 8:23:09 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399730 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/1/2020 10:14 8:19:09 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399870 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 6:58:09 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399994 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/1/2020 15:02 3:51:03 Power Power Failure (Indeterminate) ETA is expired, the team claims 1 hour more to reach the site. ETA: 19:30h INC400050 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/1/2020 17:00 1:33:09 RBS RBS Fault (Indeterminate) Team has been informed, ETA 7:20 PM. Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 2nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 2nd INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update July 2nd INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update July 2nd INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update July 2nd INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC399811 HDO444 GALETTE DROUILLARD Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/1/2020 6:46 7/1/2020 8:10 1:24:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site was up without any intervention INC399659 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/30/2020 20:33 7/1/2020 8:53 12:20:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) Breaker Tripped OK Reset breaker and genset restarted INC399694 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/1/2020 4:17 7/1/2020 10:45 6:28:00 5:00:00 Not Compliant Power Generator failure (Indeterminate) Portable genset is out of fuel Need to be justified 7 gal. of fuel added in the portable genset INC399749 HAIDO263 RUE SYLVIA_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/1/2020 7:39 7/1/2020 14:52 7:12:18 6:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate) Need to be justified Resolutions and details are expected from concerned team INC399856 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/1/2020 10:24 7/1/2020 12:37 2:12:41 7:00:00 Compliant Power Generator failure (High temperature) High temperature due to hose radiator loose OK Hose was fixed and 1 gal. of coolant added INC399783 HDO245 VILLAGE RAPATRIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/1/2020 8:32 7/1/2020 12:44 4:11:59 8:00:00 Not Compliant Power Generator failure (Indeterminate) Fail to start due to relay starter loose Need to be justified Relay starter was fixed, reset alarm and genset restarted INC399868 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/1/2020 11:20 7/1/2020 13:39 2:19:31 9:00:00 Compliant Power Generator failure (Indeterminate) DG boucing, CPS battery failure OK Reset alarm and genset restarted INC399889 HAIDO259 FLEURIO_MARASSA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/1/2020 12:30 7/1/2020 14:00 1:29:52 10:00:00 Compliant Power Generator failure (Indeterminate) Fail to start due to battery faulty OK Genset restarted with another battery INC399944 HAIDO013 DIQUINI_PLAZA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/1/2020 12:18 7/1/2020 15:10 2:52:42 11:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil Pressure due to rear and front seal OK 1 gal. of oil added and genset restarted INC399949 HAIDO044 PLAZA_TUITIER Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/1/2020 12:48 7/1/2020 16:23 3:34:54 12:00:00 Compliant Power Generator failure (High temperature) High temperature due to fan belt broken OK Fan belt replaced, 1/2 gal. of coolant, 1/3 gal. of oil added and genset restarted INC399949 HAIDO571 TRUTIER_LAGRENADE Port-au-Prince ZTE 2G+3G B Talkpool 7/1/2020 12:48 7/1/2020 16:23 3:34:54 12:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO044 Cascaded Site back on air with the main site INC399949 HAIDO111 SAPOTILLE-BERTIN Port-au-Prince ZTE 2G+3G A Talkpool 7/1/2020 12:48 7/1/2020 16:23 3:34:54 12:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO044 Cascaded Site back on air with the main site INC399949 HAIDO624 AZTEQUE Port-au-Prince ZTE 2G+3G A Talkpool 7/1/2020 12:48 7/1/2020 16:23 3:34:54 12:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO044 OK Site back on air with the main site INC399643 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/30/2020 19:21 7/1/2020 16:33 21:12:20 12:00:00 Not Compliant Power Generator failure (Faulty board) Genset stopped, PC board freeze Need to be justified Board reset and genset restarted INC400013 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G A Talkpool 7/1/2020 14:58 7/1/2020 17:18 2:20:46 12:00:00 Compliant Power Generator Failure (Overloaded) Overloaded due to illegal connection OK Reset alarm and genset restarted INC400116 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/1/2020 16:24 7/1/2020 18:30 2:05:22 12:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Resolutions and details are expected from concerned team INC400142 HDO209 TABARRE_70 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/1/2020 17:43 7/1/2020 18:45 1:01:43 12:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Resolutions and details are expected from concerned team INC400142 HAIDO509 TABARRE_59 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/1/2020 17:43 7/1/2020 18:45 1:01:43 12:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO209 Cascaded Site back on air with the main site INC399769 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 5:49 7/1/2020 7:00 1:11:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed OK Back on air when the batteries have been recharged INC399610 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 6/30/2020 17:37 7/1/2020 8:45 15:07:47 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Starter battery faulty Need to be justified 1.5 gallon of oil added and genset restarted with external battery INC399765 HDO389 CA IRA_COW Ouest Ericsson 2G D Talkpool 7/1/2020 6:00 7/1/2020 7:30 1:29:46 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Back on air without intervention INC399765 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 7/1/2020 6:00 7/1/2020 7:30 1:29:46 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO423 Cascaded Back on air with the main site INC399808 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/1/2020 6:14 7/1/2020 10:20 4:05:44 4:00:00 Not Compliant Power Power Failure (Indeterminate) Portable genset out of fuel. Fuel Delivery Delay Fuel added and genset restarted INC399658 HAIDS205 MORNE_MOMBIN Sud ZTE 2G+3G C Talkpool 6/30/2020 20:31 7/1/2020 11:05 14:34:07 4:00:00 Not Compliant Power Power Failure (Indeterminate) Power failure Fuel Delivery Delay Fuel added and genset restarted by power team INC399658 HAIDS229 CAVAILLON Sud ZTE 2G+3G+LTE B Talkpool 6/30/2020 20:31 7/1/2020 11:05 14:34:07 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS205 Cascaded Back on air with the main site INC399658 HAIDS141 BERRA ZTE 2G+3G C Talkpool 6/30/2020 20:31 7/1/2020 11:05 14:34:07 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS205 Cascaded Back on air with the main site INC399828 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G D Talkpool 7/1/2020 7:50 7/1/2020 11:11 3:20:42 4:00:00 Compliant Power Generator Failure (Starter battery failure) Starter battery faulty OK Genset restarted with external battery INC399828 HDS360 PICHON Sud-Est Ericsson 2G D Talkpool 7/1/2020 7:50 7/1/2020 11:11 3:20:42 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS361. Cascaded Back on air with the main site INC399828 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G B Talkpool 7/1/2020 7:50 7/1/2020 11:11 3:20:42 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS361. Cascaded Back on air with the main site INC399828 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 7/1/2020 7:50 7/1/2020 11:11 3:20:42 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS361. Cascaded Back on air with the main site INC399734 HDO377 NAN_COLLINE Ouest Ericsson 2G+3G A Talkpool 6/30/2020 22:42 7/1/2020 12:30 13:47:27 4:00:00 Not Compliant Power Power Failure (Indeterminate) Power failure Fuel Delivery Delay Fuel added and genset restarted by power team INC399744 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 0:02 7/1/2020 13:10 13:07:53 4:00:00 Not Compliant Power Generator failure (Indeterminate) Portable genset out of fuel. Fuel Delivery Delay Fuel added and genset restarted INC399772 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/1/2020 6:50 7/1/2020 11:22 4:31:41 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Ericsson cabinet on HDS121 not powered. Need to be justified RBS on HDS121 has been reset INC399772 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 7/1/2020 6:50 7/1/2020 11:22 4:31:41 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Ericsson cabinet on HDS121 not powered. Need to be justified RBS on HDS121 has been reset INC399646 HGA017 CHALON Nippes Ericsson 3G+LTE A Talkpool 6/30/2020 19:30 7/1/2020 15:00 19:29:35 4:00:00 Not Compliant RBS RBS Fault (Chassis faulty) RBS chassis faulty Spare RBS chassis has been replaced INC399873 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 7/1/2020 11:40 7/1/2020 16:36 4:56:07 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Starter battery faulty OK Genset restarted with external battery INC399877 HDS005 CAYES-JACMEL Sud-Est Ericsson 3G+LTE A Talkpool 7/1/2020 11:28 7/1/2020 17:13 5:45:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber link HDS008 - HDS005. Cascaded The site is back in service once the issue solved INC399877 HDS017 TIMOUILLAGE Sud-Est Ericsson 3G B Talkpool 7/1/2020 11:28 7/1/2020 17:13 5:45:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber link HDS008 - HDS005. Cascaded The site is back in service once the issue solved INC399877 HDS303 MARIGOT Sud-Est Ericsson 3G B Talkpool 7/1/2020 11:28 7/1/2020 17:13 5:45:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber link HDS008 - HDS005. Cascaded The site is back in service once the issue solved INC399877 HDS309 PETAVI Sud-Est Ericsson 3G C Talkpool 7/1/2020 11:28 7/1/2020 17:13 5:45:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber link HDS008 - HDS005. Cascaded The site is back in service once the issue solved INC399899 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Talkpool 7/1/2020 13:06 7/1/2020 17:04 3:57:47 4:00:00 Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution details still pending from the contractor INC399965 HAIDS138 ST HELENE_MANICHE Sud ZTE 2G+3G C Talkpool 7/1/2020 13:36 7/1/2020 17:13 3:36:37 4:00:00 Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution details still pending from the contractor INC400052 HGA025 SALAGNAC Nippes Ericsson 3G A Talkpool 7/1/2020 12:40 7/1/2020 18:10 5:30:00 4:00:00 Not Compliant Dependent Affected by RBS issue on main site Affected by HGA005. Cascaded The site is back in service once the issue solved at HGA005. INC400052 HGA011 ANSE_A_VEAU Nippes Ericsson 3G B Talkpool 7/1/2020 12:40 7/1/2020 18:10 5:30:00 4:00:00 Not Compliant Dependent Affected by RBS issue on main site Affected by HGA005. Cascaded The site is back in service once the issue solved at HGA005. INC400052 HGA013 PT_TROU_NIPPES Nippes Ericsson 3G B Talkpool 7/1/2020 12:40 7/1/2020 18:10 5:30:00 4:00:00 Not Compliant Dependent Affected by RBS issue on main site Affected by HGA005. Cascaded The site is back in service once the issue solved at HGA005. INC399830 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 7/1/2020 2:54 7/1/2020 17:45 14:50:59 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Pending Need to be justified RCA and resolution details still pending from the contractor INC399746 HDN207 OUANAMINTHE_TOWN Nord-Est Ericsson 2G+3G+LTE B Talkpool 6/30/2020 23:54 7/1/2020 7:12 7:18:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) RBS Breaker tripped OK The breaker has been reset to get the issue solved INC399746 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 7/1/2020 3:42 7/1/2020 7:12 3:30:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN207 OK Back on air with the main site INC399746 HDN255 CAPOTILLE Nord-Est Ericsson 2G D Talkpool 7/1/2020 3:42 7/1/2020 7:12 3:30:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN207 OK Back on air with the main site INC399746 HDN259 COLONIE AGRICOLE Nord Ericsson 2G A Talkpool 7/1/2020 3:42 7/1/2020 7:12 3:30:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN207 OK Back on air with the main site INC399746 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 7/1/2020 3:42 7/1/2020 7:12 3:30:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN207 OK Back on air with the main site INC399746 HDN270 CARICE Nord-Est Ericsson 2G D Talkpool 7/1/2020 3:42 7/1/2020 7:12 3:30:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN207 OK Back on air with the main site INC399746 HDN251 MANQUETTE Nord-Est Ericsson 2G D Talkpool 7/1/2020 3:42 7/1/2020 7:12 3:30:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN207 OK Back on air with the main site INC399746 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 7/1/2020 3:42 7/1/2020 7:12 3:30:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN207 OK Back on air with the main site INC399746 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 7/1/2020 3:42 7/1/2020 7:12 3:30:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN207 OK Back on air with the main site INC399746 HDN266 GENS_DE_NANTES Nord-Est Ericsson 2G D Talkpool 7/1/2020 3:42 7/1/2020 7:12 3:30:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN207 OK Back on air with the main site INC399746 HDN250 MONT_ORGANISE Nord-Est Ericsson 2G D Talkpool 7/1/2020 3:42 7/1/2020 7:12 3:30:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN207 OK Back on air with the main site INC399746 HDN258 CITE_PLANTO Nord-Est Ericsson 2G B Talkpool 7/1/2020 3:42 7/1/2020 7:12 3:30:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN207 OK Back on air with the main site INC399746 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 7/1/2020 3:42 7/1/2020 7:12 3:30:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN207 OK Back on air with the main site INC399746 HDN205 FORT_LIBERTE Nord-Est Ericsson 3G B Talkpool 7/1/2020 3:42 7/1/2020 7:12 3:30:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN207 OK Back on air with the main site INC399760 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 7/1/2020 4:30 7/1/2020 8:12 3:42:00 4:00:00 Compliant Power Power Failure (Indeterminate) (Indeterminate) OK Site was up. Feedback is expected INC399648 HDN245 BAS_LIMBE Nord Ericsson 2G B Talkpool 6/30/2020 19:38 7/1/2020 8:49 13:10:31 4:00:00 Not Compliant Power Generator Failure (Engine broken) (Engine broken) Need to be justified Genset swapping performed INC399648 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/30/2020 19:38 7/1/2020 8:49 13:10:31 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN245 Cascaded Back on air with the main site INC399728 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 6/30/2020 22:15 7/1/2020 8:51 10:36:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) (Indeterminate) Need to be justified Site was up. Feedback is expected INC399867 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 7/1/2020 11:22 7/1/2020 15:29 4:06:36 4:00:00 Not Compliant Power Generator failure (Indeterminate) (Indeterminate) Need to be justified Feedback will expected from concerned team INC399958 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 7/1/2020 13:22 7/1/2020 15:58 2:35:37 4:00:00 Compliant Power Generator failure (Indeterminate) Team has been informed, ETA 4:30 PM OK Feedback will expected from concerned team INC399873 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 7/1/2020 11:40 7/1/2020 16:36 4:56:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO348 Cascaded Back on air with the main site INC399873 HDO400 FORET_DES_PINS Ouest Ericsson 2G D Talkpool 7/1/2020 11:40 7/1/2020 16:36 4:56:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO348 Cascaded Back on air with the main site INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 7/1/2020 15:10 316:05:31 4:00:00 Not Compliant RBS RBS Fault (Software Issue) 3G down due to license issue Spare Feedback will expected from concerned team INC399707 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/1/2020 6:06 7/1/2020 9:13 3:07:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed OK Back on air with sunrise INC399707 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/1/2020 6:06 7/1/2020 9:13 3:07:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC318 Cascaded Recovered with main site. INC399756 HDO300 LA_TRAMBLAY Ouest Huawei 2G+3G+LTE A Talkpool 7/1/2020 4:01 7/1/2020 10:25 6:24:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC399756 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE B Talkpool 7/1/2020 4:01 7/1/2020 10:25 6:24:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO300 Cascaded Recovered with main site. INC399756 HDO331 PETIT_BOIS Ouest Ericsson 3G A Talkpool 7/1/2020 4:01 7/1/2020 10:25 6:24:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO300 Cascaded Recovered with main site. INC399768 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/1/2020 6:06 7/1/2020 10:10 4:04:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed OK Back on air with sunrise INC399213 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/1/2020 6:06 7/1/2020 11:01 4:55:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed OK Back on air with sunrise INC399775 HDN255 CAPOTILLE Nord-Est Ericsson 2G B Talkpool 7/1/2020 7:34 7/1/2020 10:48 3:14:00 4:00:00 Compliant Power Power Failure (Indeterminate) low voltage due to battery OK Genset has been restarted with another battery INC399775 HDN266 GENS_DE_NANTES Nord-Est Ericsson 2G A Talkpool 7/1/2020 7:34 7/1/2020 10:48 3:14:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN255 Cascaded Recovered with main site. INC399855 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 7/1/2020 10:18 7/1/2020 13:36 3:18:00 4:00:00 Compliant Power Generator failure (Indeterminate) low voltage due to battery OK Genset has been restarted with another battery INC399828 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 7/1/2020 7:50 7/1/2020 11:53 4:03:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS361 Cascaded Recovered with main site. INC399828 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 7/1/2020 7:50 7/1/2020 11:53 4:03:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS361 Cascaded Recovered with main site. INC399863 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 7/1/2020 10:50 7/1/2020 11:49 0:59:00 4:00:00 Compliant Power Generator failure (Low Voltage) Low voltage on the genset Need to be justified The alternator has been boosted then genset restarted INC399863 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 7/1/2020 10:50 7/1/2020 11:49 0:59:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN245 Cascaded Recovered with main site. INC399629 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/30/2020 22:21 7/1/2020 14:32 16:11:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed OK Back on air with sunrise INC399952 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G A Talkpool 7/1/2020 13:02 7/1/2020 15:30 2:28:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC399952 HDN108 DESGRANGES Nord-Ouest Ericsson 2G A Talkpool 7/1/2020 13:02 7/1/2020 15:30 2:28:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN105 Cascaded Recovered with main site. Cells-Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC399756 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/1/2020 4:01 7/1/2020 7:01 3:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO300 Cascaded Back on air with the main site INC399756 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 7/1/2020 4:01 7/1/2020 7:01 3:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO300 Cascaded Back on air with the main site INC399756 HDS032 MEYER Sud-Est Ericsson 2G A Talkpool 7/1/2020 4:01 7/1/2020 7:01 3:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO300 Cascaded Back on air with the main site INC399756 HDO360 SAINT_ETIENNE Ouest Ericsson 2G D Talkpool 7/1/2020 4:01 7/1/2020 7:01 3:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO300 Cascaded Back on air with the main site INC399638 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C Talkpool 6/30/2020 20:30 7/1/2020 8:38 12:07:34 4:00:00 Not Compliant RBS RBS Fault (PSU faulty) Faulty PSU Spare PSU has been replaced INC399078 HDO377 NAN_COLLINE Ouest Ericsson 3G A Talkpool 6/30/2020 0:10 7/1/2020 12:30 36:20:00 4:00:00 Not Compliant RBS RBS Fault (RRUS Failure) Faulty RRUS Spare RRUS has been replaced INC399806 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 7/1/2020 6:02 7/1/2020 14:00 7:57:37 4:00:00 Not Compliant RBS RBS Fault ( DUG Faulty) Faulty DUG Spare DUG has been replaced INC399828 HDS357 BANANE Sud-Est Ericsson 2G D Talkpool 7/1/2020 7:50 7/1/2020 11:11 3:20:42 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS361. Cascaded Back on air with the main site INC399828 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Talkpool 7/1/2020 7:50 7/1/2020 11:11 3:20:42 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS361. Cascaded Back on air with the main site INC399646 HGA017 CHALON Nippes Ericsson 3G A Talkpool 6/30/2020 19:30 7/1/2020 15:00 19:29:35 4:00:00 Not Compliant RBS RBS Fault (Chassis faulty) RBS chassis faulty Spare RBS chassis has been replaced INC399698 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G 2G Talkpool 6/28/2020 22:36 7/1/2020 8:19 57:43:52 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Inderminate OK Site was up once the fiber link restored INC399633 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G A Talkpool 6/30/2020 23:04 7/1/2020 10:15 11:11:30 4:00:00 Not Compliant RBS RBS Fault (RUS failure) RUS Faulty Need to be justified RUS replaced Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 1 18:34:48 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 2 Jul 2020 00:34:48 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM In-Reply-To: References: Message-ID: Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 9 5 6 20 40 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 29 8 2 0 33 ZTE 2 2 0 0 2 Huawei 5 5 5 0 5 Network 36 15 7 0 40 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 2 0 1 14 40 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 863:07:38 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 264:54:38 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 239:56:38 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 199:10:38 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 109:38:38 Power Generator Failure (Engine broken) Engine broken. Waiting for genset approval. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 104:15:38 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 73:50:38 Power Generator failure (Indeterminate) The genset caught fire. More update will be sent once available for confirmation INC398624 HDS261 DAVY Sud Ericsson 2G D Talkpool 6/29/2020 3:02 65:30:38 Power Generator Failure (Engine Knocking ) Engine knocking. Talkpool has to provide the plan of recovery INC399535 HAIDS254 TAUREAU Sud ZTE 2G+3G C Talkpool 6/30/2020 15:02 29:30:38 Power Generator Failure (Faulty AVR) Faulty AVR and Dynamo. Spare for AVR not yet available. INC399756 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 7/1/2020 4:01 16:31:38 Dependent Affected by the Transmission issue at the main site Affected by HDO300/ TX team is working on the E// cabinet replacing the NPU INC399756 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 7/1/2020 4:01 16:31:38 Dependent Affected by the Transmission issue at the main site Affected by HDO300/ TX team is working on the E// cabinet replacing the NPU INC399756 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Talkpool 7/1/2020 4:01 16:31:38 Dependent Affected by the Transmission issue at the main site Affected by HDO300/ TX team is working on the E// cabinet replacing the NPU INC399776 COW030 EVENT_COW Port-au-Prince Ericsson 3G+LTE A Talkpool 7/1/2020 7:50 12:42:38 Power Generator Failure (Alternator Failure) DC Alternator faulty. Follow up is ongoing INC399848 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G+3G B O&M FUEL 7/1/2020 9:46 10:46:38 Power Generator failure (Indeterminate) Fuel added. Power team is on the way INC399848 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 7/1/2020 9:46 10:46:38 Dependent Affected by power issue at the main site Affected by HDS253. INC399848 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 7/1/2020 9:46 10:46:38 Dependent Affected by power issue at the main site Affected by HDS253. INC399860 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M Fuel 7/1/2020 10:56 9:36:38 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/1/2020) at 3:58 PM. ETR will be provided by them INC399894 HDN212 LA_TANNERIE Nord Ericsson 2G D O&M Fuel 7/1/2020 12:54 7:38:38 Fuel Generator failure (Fuel issue) Fuel Team is informed since 7/1/2020 , 7:40PM. ETR to be provide by them INC399894 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G+3G B O&M Fuel 7/1/2020 12:54 7:38:38 Dependent Affected by the fuel issue at the main site Affected by HDN212 INC399894 HDN317 LAMNY Nord Ericsson 2G D O&M Fuel 7/1/2020 12:54 7:38:38 Dependent Affected by the fuel issue at the main site Affected by HDN212 INC400118 HDS143 MERENCY Sud Ericsson 2G D Talkpool 7/1/2020 13:14 7:18:38 Power Generator Failure (Starter battery failure) A new battery starter must be installed. Next update to share when available INC400022 HAIDS139 LEVEILLE_CHANTAL Sud ZTE 2G+3G C Talkpool 7/1/2020 14:46 5:46:38 Power Power Failure (Indeterminate) Team is working on site. INC399994 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/1/2020 15:02 5:30:38 Power Generator Failure (AC Alternator Failure) AC alternator faulty, more update will be shared once available. INC400151 HDC212 DOMOND Centre Ericsson 2G D Talkpool 7/1/2020 18:42 1:50:38 Power Power Failure (Indeterminate) Team is informed, ETA 8:50PM INC400151 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 7/1/2020 18:42 1:50:38 Dependent Affected by the power issue at the main site Affected by HDC212 INC400151 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/1/2020 18:42 1:50:38 Dependent Affected by the power issue at the main site Affected by HDC212 INC400155 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/1/2020 18:46 1:46:38 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC400066 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G+3G A Talkpool 7/1/2020 18:46 1:46:38 Power Power Failure (Indeterminate) Team has been informed. ETA 9:10PM. INC400068 HDC171 GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/1/2020 18:54 1:38:38 Power Power Failure (Indeterminate) Team is informed , ETA 9:50PM INC400154 HDO273 DELMAS_40B Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/1/2020 19:00 1:32:38 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 9:15 PM INC400154 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/1/2020 19:00 1:32:38 Dependent Affected by the power issue at the main site Affected by hDO273 INC399907 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/1/2020 19:10 1:22:38 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC400162 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/1/2020 19:26 1:06:38 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC400162 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/1/2020 19:26 1:06:38 Dependent Affected by the power issue at the main site Attached to HDC318 INC400166 HDS350 MAROUJ (THIOTTE) Sud-Est Ericsson 2G D Talkpool 7/1/2020 19:34 0:58:38 Power Power Failure (Indeterminate) Team is aware, ETA 8:45PM. INC400166 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool 7/1/2020 19:34 0:58:38 Dependent Affected by Fuel issue at the main site Affected by HDS350. INC400166 HDS364 KAGENME Sud-Est Ericsson 2G D Talkpool 7/1/2020 19:34 0:58:38 Dependent Affected by Fuel issue at the main site Affected by HDS350. INC400166 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 7/1/2020 19:34 0:58:38 Dependent Affected by Fuel issue at the main site Affected by HDS350. INC400072 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/1/2020 19:34 0:58:38 Power Power Failure (Indeterminate) Team has been informed, ETA to be provided. INC400170 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/1/2020 19:41 0:51:38 Power Generator failure (Indeterminate) Team has been dispatched. ETA: not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 2nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 2nd INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update July 2nd INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update July 2nd INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update July 2nd INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 1 19:33:50 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 2 Jul 2020 01:33:50 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 PM) In-Reply-To: References: Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 575:18:09 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 452:06:09 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 326:09:09 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 223:42:09 RBS RBS Fault (Indeterminate) Sector C remains down after genset swapping, follow up is ongoing to solve the issue. INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 157:42:09 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 131:32:09 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/27/2020 20:00 97:32:09 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR will be shared once available. INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/29/2020 10:02 59:30:09 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC399406 HGA014 AZILE Nippes Ericsson 2G A Talkpool 6/30/2020 13:00 32:32:09 RBS RBS Fault (DUG Failure) Faulty DUG needed to be replaced. Spare not yet available INC399689 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 3:30 18:02:09 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399730 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/1/2020 10:14 11:18:09 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399870 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 9:57:09 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 8:02:09 RBS RBS Fault (Indeterminate) Sector C remains down, another tx team will reach site ETA 10:00PM. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 1 20:18:45 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 2 Jul 2020 02:18:45 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 8 7 6 13 34 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 22 8 1 0 25 ZTE 2 2 0 0 2 Huawei 7 7 7 0 7 Network 31 17 8 0 34 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 19 4 0 1 10 34 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 864:51:45 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 266:38:45 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 241:40:45 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 200:54:45 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 111:22:45 Power Generator Failure (Engine broken) Engine broken. Waiting for genset approval. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 105:59:45 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 75:34:45 Power Generator failure (Indeterminate) The genset caught fire. More update will be sent once available for confirmation INC398624 HDS261 DAVY Sud Ericsson 2G D Talkpool 6/29/2020 3:02 67:14:45 Power Generator Failure (Engine Knocking ) Engine knocking. Talkpool has to provide the plan of recovery INC399535 HAIDS254 TAUREAU Sud ZTE 2G+3G C Talkpool 6/30/2020 15:02 31:14:45 Power Generator Failure (Faulty AVR) Faulty AVR and Dynamo. Spare for AVR not yet available. INC399756 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 7/1/2020 4:01 18:15:45 Dependent Affected by the Transmission issue at the main site Affected by HDO300/ TX team is working on the E// cabinet replacing the NPU INC399756 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 7/1/2020 4:01 18:15:45 Dependent Affected by the Transmission issue at the main site Affected by HDO300/ TX team is working on the E// cabinet replacing the NPU INC399756 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Talkpool 7/1/2020 4:01 18:15:45 Dependent Affected by the Transmission issue at the main site Affected by HDO300/ TX team is working on the E// cabinet replacing the NPU INC399848 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G+3G B Talkpool 7/1/2020 9:46 12:30:45 Power Generator failure (Indeterminate) Site remains down after refueling, power team is aware, ETA 10:30PM. INC399848 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/1/2020 9:46 12:30:45 Dependent Affected by the power issue at the main site Affected by HDS253. INC399848 HGA037 BRIGUE Nippes Ericsson 2G B Talkpool 7/1/2020 9:46 12:30:45 Dependent Affected by the power issue at the main site Affected by HDS253. INC399860 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M Fuel 7/1/2020 10:56 11:20:45 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/1/2020) at 3:58 PM. ETR will be provided by them INC399894 HDN212 LA_TANNERIE Nord Ericsson 2G D O&M Fuel 7/1/2020 12:54 9:22:45 Fuel Generator failure (Fuel issue) Fuel Team is informed since 7/1/2020 , 7:40PM. ETR to be provide by them INC399894 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G+3G B O&M Fuel 7/1/2020 12:54 9:22:45 Dependent Affected by the fuel issue at the main site Affected by HDN212 INC399894 HDN317 LAMNY Nord Ericsson 2G D O&M Fuel 7/1/2020 12:54 9:22:45 Dependent Affected by the fuel issue at the main site Affected by HDN212 INC400118 HDS143 MERENCY Sud Ericsson 2G D Talkpool 7/1/2020 13:14 9:02:45 Power Generator Failure (Starter battery failure) A new battery starter must be installed. Next update to share when available INC400022 HAIDS139 LEVEILLE_CHANTAL Sud ZTE 2G+3G C O&M Fuel 7/1/2020 14:46 7:30:45 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/1/2020 at 9:35PM. ETR to be provided. INC399994 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/1/2020 15:02 7:14:45 Power Generator Failure (AC Alternator Failure) AC alternator faulty, more update will be shared once available. INC400151 HDC212 DOMOND Centre Ericsson 2G D O&M Fuel 7/1/2020 18:42 3:34:45 Fuel Generator failure (Fuel issue) Fuel Team is informed since 7/1/2020 , 10:00PM. ETR to be provide by them INC400151 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D O&M Fuel 7/1/2020 18:42 3:34:45 Dependent Affected by the fuel issue at the main site Affected by HDC212 INC400151 HDC332 TI FOND Centre Ericsson 2G D O&M Fuel 7/1/2020 18:42 3:34:45 Dependent Affected by the fuel issue at the main site Affected by HDC212 INC400066 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G+3G A Talkpool 7/1/2020 18:46 3:30:45 Power Power Failure (Indeterminate) Team on field is unreachable, more update is expected from team. INC400072 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/1/2020 19:34 2:42:45 Power Power Failure (Indeterminate) Portable genset is out fo fuel. More update will be shared once available. INC400170 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/1/2020 19:41 2:35:45 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 10:20 PM INC400082 HAIDO674 LAMENTIN 54_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/1/2020 19:41 2:35:45 Power Generator failure (Indeterminate) No access at night due to private property. ETA 7:00 AM INC400182 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/1/2020 20:37 1:39:45 Power Generator failure (Indeterminate) Team is waiting for access INC400182 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/1/2020 20:37 1:39:45 Dependent Affected by the power issue at the main site Affected by hDO592 INC400094 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 7/1/2020 20:58 1:18:45 Power Generator failure (Indeterminate) The radiator is faulty, Team will be on site 7/02/2020 to wash it. ETA 6 :15AM INC400099 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool 7/1/2020 21:14 1:02:45 Power Power Failure (Indeterminate) Talkpool claims unsafe area, team will reach site 7/2/2020 at 6:30AM. INC400208 HAIDO259 FLEURIO_MARASSA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/1/2020 21:50 0:26:45 Power Generator failure (Indeterminate) Team has been dispatched. No ETA yet ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 2nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 2nd INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update July 2nd INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update July 2nd INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update July 2nd INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 1 22:32:17 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 2 Jul 2020 04:32:17 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 8 6 7 12 33 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 7 1 0 21 ZTE 5 5 2 0 5 Huawei 7 7 7 0 7 Network 29 19 10 0 33 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 3 0 3 5 33 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 867:05:32 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 268:52:32 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 243:54:32 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 203:08:32 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 113:36:32 Power Generator Failure (Engine broken) Engine broken. Waiting for genset approval. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 108:13:32 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 77:48:32 Power Generator failure (Indeterminate) The genset caught fire. More update will be sent once available for confirmation INC398624 HDS261 DAVY Sud Ericsson 2G D Talkpool 6/29/2020 3:02 69:28:32 Power Generator Failure (Engine Knocking ) Engine knocking. Talkpool has to provide the plan of recovery INC399535 HAIDS254 TAUREAU Sud ZTE 2G+3G C Talkpool 6/30/2020 15:02 33:28:32 Power Generator Failure (Faulty AVR) Faulty AVR and Dynamo. Spare for AVR not yet available. INC399756 HDO323 BELANTON Ouest Ericsson 3G A Talkpool 7/1/2020 4:01 20:29:32 Dependent Affected by the Transmission issue at the main site Affected by HDO300/ TX team still working on the E// cabinet replacing the NPU INC399756 HDO345 BAALAN_GHANTIER Ouest Ericsson 2G+3G A Talkpool 7/1/2020 4:01 20:29:32 Dependent Affected by the Transmission issue at the main site Affected by HDO300/ TX team still working on the E// cabinet replacing the NPU INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 14:18:32 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty, more update will be shared once available. INC399860 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M Fuel 7/1/2020 10:56 13:34:32 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/1/2020) at 3:58 PM. ETR will be provided by them INC400022 HAIDS139 LEVEILLE_CHANTAL Sud ZTE 2G+3G C O&M Fuel 7/1/2020 14:46 9:44:32 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/1/2020 at 9:35PM. ETR to be provided. INC399994 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/1/2020 15:02 9:28:32 Power Generator Failure (AC Alternator Failure) AC alternator faulty, more update will be shared once available. INC400151 HDC212 DOMOND Centre Ericsson 2G D O&M Fuel 7/1/2020 18:42 5:48:32 Fuel Generator failure (Fuel issue) Fuel Team is informed since 7/1/2020 , 10:00PM. ETR to be provide by them INC400151 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D O&M Fuel 7/1/2020 18:42 5:48:32 Dependent Affected by the fuel issue at the main site Affected by HDC212 INC400151 HDC332 TI FOND Centre Ericsson 2G D O&M Fuel 7/1/2020 18:42 5:48:32 Dependent Affected by the fuel issue at the main site Affected by HDC212 INC400155 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/1/2020 18:46 5:44:32 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC400066 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G+3G A Talkpool 7/1/2020 18:46 5:44:32 Power Power Failure (Indeterminate) Team is on site. INC399907 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/1/2020 19:10 5:20:32 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC400072 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/1/2020 19:34 4:56:32 Power Power Failure (Indeterminate) Portable genset is out fo fuel. More update will be shared once available. INC400170 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/1/2020 19:41 4:49:32 Transmission Transmission (Indeterminate) After power team intervention, TX team is requested. No ETA yet INC400082 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/1/2020 19:41 4:49:32 Power Generator failure (Indeterminate) No access at night due to private property. ETA 7:00 AM INC400182 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/1/2020 20:37 3:53:32 Power Generator failure (Indeterminate) Access issue, email already sent. Follow is ongoing with inspector. INC400182 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/1/2020 20:37 3:53:32 Dependent Affected by the power issue at the main site Affected by hDO592 INC400090 HDO331 PETIT_BOIS Ouest Ericsson 3G A Talkpool 7/1/2020 20:50 3:40:32 Transmission Transmission (Indeterminate) Team can not reach the site at night due to unsafe are. They will reach the site 7/02/20 , ETA 7:00AM INC400094 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 7/1/2020 20:58 3:32:32 Power Generator failure (Indeterminate) The radiator is faulty, Team will be on site 7/02/2020 to wash it. ETA 6 :15AM INC400206 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 20:58 3:32:32 Power Power Failure (Solar System failure) Backup genset out of fuel, Site will back on air with the solar power INC400099 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool 7/1/2020 21:14 3:16:32 Power Power Failure (Indeterminate) Talkpool claims unsafe area, team will reach site 7/2/2020 at 6:30AM. INC400305 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/1/2020 22:31 1:59:32 Power Generator failure (Indeterminate) Access issue, email already sent. Follow is ongoing INC400213 HDO512 SANS_FIL Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/1/2020 22:31 1:59:32 Power Generator failure (Indeterminate) Red zone site. ETA 7:00 AM INC400221 HDO072 PUBLIN_INTERIEUR Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/1/2020 23:18 1:12:32 Power Generator failure (Indeterminate) Team is waiting for access ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 2nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 2nd INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update July 2nd INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update July 2nd INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update July 2nd INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 1 22:51:44 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 2 Jul 2020 04:51:44 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 578:37:18 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 455:25:18 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 329:28:18 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 161:01:18 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 134:51:18 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/27/2020 20:00 100:51:18 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR will be shared once available. INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/29/2020 10:02 62:49:18 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC399406 HGA014 AZILE Nippes Ericsson 2G A Talkpool 6/30/2020 13:00 35:51:18 RBS RBS Fault (DUG Failure) Faulty DUG needed to be replaced. Spare not yet available INC399689 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 3:30 21:21:18 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399730 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/1/2020 10:14 14:37:18 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399870 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 13:16:18 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 11:21:18 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC400209 HDN253 K-FOU_CARACOL Nord-Est Ericsson 2G D Talkpool 7/1/2020 22:22 2:29:18 RBS RBS Fault (DUG Failure) DUG failure , new spare requested for replacement Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 1 23:25:07 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 2 Jul 2020 05:25:07 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM Sites off air by Class Class A B C D Total Total 8 6 9 14 37 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 21 8 1 0 25 ZTE 5 5 1 0 5 Huawei 7 7 7 0 7 Network 33 20 9 0 37 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 3 0 3 7 37 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 867:58:17 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 269:45:17 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 244:47:17 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 204:01:17 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 114:29:17 Power Generator Failure (Engine broken) Engine broken. Waiting for genset approval. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 109:06:17 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 78:41:17 Power Generator failure (Indeterminate) The genset caught fire. More update will be sent once available for confirmation INC398624 HDS261 DAVY Sud Ericsson 2G D Talkpool 6/29/2020 3:02 70:21:17 Power Generator Failure (Engine Knocking ) Engine knocking. Talkpool has to provide the plan of recovery INC399535 HAIDS254 TAUREAU Sud ZTE 2G+3G C Talkpool 6/30/2020 15:02 34:21:17 Power Generator Failure (Faulty AVR) Faulty AVR and Dynamo. Spare for AVR not yet available. INC399756 HDO323 BELANTON Ouest Ericsson 3G A Talkpool 7/1/2020 4:01 21:22:17 Dependent Affected by the Transmission issue at the main site Affected by HDO300/ TX team is working on the E// cabinet replacing the NPU INC399756 HDO345 BAALAN_GHANTIER Ouest Ericsson 2G+3G A Talkpool 7/1/2020 4:01 21:22:17 Dependent Affected by the Transmission issue at the main site Affected by HDO300/ TX team is working on the E// cabinet replacing the NPU INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 15:11:17 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty, more update will be shared once available. INC399860 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M Fuel 7/1/2020 10:56 14:27:17 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/1/2020) at 3:58 PM. ETR will be provided by them INC400022 HAIDS139 LEVEILLE_CHANTAL Sud ZTE 2G+3G C O&M Fuel 7/1/2020 14:46 10:37:17 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/1/2020 at 9:35PM. ETR to be provided. INC399994 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/1/2020 15:02 10:21:17 Power Generator Failure (AC Alternator Failure) AC alternator faulty, more update will be shared once available. INC400151 HDC212 DOMOND Centre Ericsson 2G D O&M Fuel 7/1/2020 18:42 6:41:17 Fuel Generator failure (Fuel issue) Fuel Team is informed since 7/1/2020 , 10:00PM. ETR to be provide by them INC400151 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D O&M Fuel 7/1/2020 18:42 6:41:17 Dependent Affected by the fuel issue at the main site Affected by HDC212 INC400151 HDC332 TI FOND Centre Ericsson 2G D O&M Fuel 7/1/2020 18:42 6:41:17 Dependent Affected by the fuel issue at the main site Affected by HDC212 INC400066 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G+3G A Talkpool 7/1/2020 18:46 6:37:17 Power Power Failure (Indeterminate) Team is still working on site. INC400155 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/1/2020 18:46 6:37:17 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC399907 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/1/2020 19:10 6:13:17 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC400072 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/1/2020 19:34 5:49:17 Power Power Failure (Indeterminate) Portable genset is out fo fuel. More update will be shared once available. INC400170 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/1/2020 19:41 5:42:17 Transmission Transmission (Indeterminate) After power team intervention, TX team is requested. No ETA yet INC400082 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/1/2020 19:41 5:42:17 Power Generator failure (Indeterminate) No access at night due to private property. ETA 7:00 AM INC400182 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/1/2020 20:37 4:46:17 Power Generator failure (Indeterminate) Access issue, email already sent. Follow is ongoing with inspector. INC400182 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/1/2020 20:37 4:46:17 Dependent Affected by the power issue at the main site Affected by hDO592 INC400090 HDO331 PETIT_BOIS Ouest Ericsson 3G A Talkpool 7/1/2020 20:50 4:33:17 Transmission Transmission (Indeterminate) Team can not reach the site at night due to unsafe are. They will reach the site 7/02/20 , ETA 7:00AM INC400187 HDC268 DESARMES Artibonite Ericsson 2G+3G A Talkpool 7/1/2020 20:58 4:25:17 Power Power Failure (Indeterminate) Talkpool is not ,manage his Team to reach the site INC400187 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 7/1/2020 20:58 4:25:17 Dependent Affected by the power issue at the main site Attached to HDC268 INC400187 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 7/1/2020 20:58 4:25:17 Dependent Affected by the power issue at the main site Attached to HDC268 INC400094 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 7/1/2020 20:58 4:25:17 Power Generator failure (Indeterminate) The radiator is faulty, Team will be on site 7/02/2020 to wash it. ETA 6 :15AM INC400206 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 20:58 4:25:17 Power Power Failure (Solar System failure) Backup genset out of fuel, Site will back on air with the solar power INC400099 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool 7/1/2020 21:14 4:09:17 Power Power Failure (Indeterminate) Talkpool claims unsafe area, team will reach site 7/2/2020 at 6:30AM. INC400213 HDO512 SANS_FIL Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/1/2020 22:31 2:52:17 Power Generator failure (Indeterminate) Red zone site. ETA 7:00 AM INC400221 HDO072 PUBLIN_INTERIEUR Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/1/2020 23:18 2:05:17 Power Generator failure (Indeterminate) Team is waiting for access INC400329 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 7/2/2020 0:10 1:13:17 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise. INC400329 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 7/2/2020 0:10 1:13:17 Power Power Failure (Indeterminate) Team is aware, ETA to be provided. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 2nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 2nd INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update July 2nd INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update July 2nd INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update July 2nd INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 2 01:26:37 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 2 Jul 2020 07:26:37 +0000 Subject: [Rantt] NOC hourly report at 3:00 AM Message-ID: Hello All, Received the NOC hourly report done at 3:00 AM Sites off air by Class Class A B C D Total Total 9 8 9 15 41 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 23 9 1 0 28 ZTE 6 6 2 0 6 Huawei 7 7 7 0 7 Network 36 22 10 0 41 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 26 3 0 3 9 41 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 870:00:03 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 271:47:03 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 246:49:03 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 8.57505787 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 4.844178241 Power Generator Failure (Engine broken) Engine broken. Waiting for genset approval. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 4.620196759 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 3.352835648 Power Generator failure (Indeterminate) The genset caught fire. More update will be sent once available for confirmation INC398624 HDS261 DAVY Sud Ericsson 2G D Talkpool 6/29/2020 3:02 72:23:03 Power Generator Failure (Engine Knocking ) Engine knocking. Talkpool has to provide the plan of recovery INC399535 HAIDS254 TAUREAU Sud ZTE 2G+3G C Talkpool 6/30/2020 15:02 36:23:03 Power Generator Failure (Faulty AVR) Faulty AVR and Dynamo. Spare for AVR not yet available. INC399756 HDO323 BELANTON Ouest Ericsson 3G A Talkpool 7/1/2020 4:01 0.964641204 Dependent Affected by the Transmission issue at the main site Affected by HDO300/ TX team is working on the E// cabinet replacing the NPU INC399756 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Talkpool 7/1/2020 4:01 0.964641204 Dependent Affected by the Transmission issue at the main site Affected by HDO300/ TX team is working on the E// cabinet replacing the NPU INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 17:13:03 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty, more update will be shared once available. INC399860 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M Fuel 7/1/2020 10:56 16:29:03 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/1/2020) at 3:58 PM. ETR will be provided by them INC400022 HAIDS139 LEVEILLE_CHANTAL Sud ZTE 2G+3G C O&M Fuel 7/1/2020 14:46 12:39:03 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/1/2020 at 9:35PM. ETR to be provided. INC399994 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/1/2020 15:02 12:23:03 Power Generator Failure (AC Alternator Failure) AC alternator faulty, more update will be shared once available. INC400151 HDC212 DOMOND Centre Ericsson 2G D O&M Fuel 7/1/2020 18:42 0.352465278 Fuel Generator failure (Fuel issue) Fuel Team is informed since 7/1/2020 , 10:00PM. ETR to be provide by them INC400151 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D O&M Fuel 7/1/2020 18:42 0.352465278 Dependent Affected by the fuel issue at the main site Affected by HDC212 INC400151 HDC332 TI FOND Centre Ericsson 2G D O&M Fuel 7/1/2020 18:42 0.352465278 Dependent Affected by the fuel issue at the main site Affected by HDC212 INC400066 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G+3G A Talkpool 7/1/2020 18:46 8:39:03 Power Power Failure (Indeterminate) Team will go back to the site 7/2/2020 at 8:00AM. INC400155 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/1/2020 18:46 0.35005787 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC399907 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/1/2020 19:10 0.333391204 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC400072 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/1/2020 19:34 7:51:03 Power Power Failure (Indeterminate) Portable genset is out of fuel. More update will be shared once available. INC400170 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/1/2020 19:41 7:44:03 Transmission Transmission (Indeterminate) After power team intervention, TX team is requested. No ETA yet INC400082 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/1/2020 19:41 7:44:03 Power Generator failure (Indeterminate) No access at night due to private property. ETA 7:00 AM INC400182 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/1/2020 20:37 6:48:03 Power Generator failure (Indeterminate) Access issue, email already sent. Follow is ongoing with inspector. INC400182 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/1/2020 20:37 6:48:03 Dependent Affected by the power issue at the main site Affected by hDO592 INC400090 HDO331 PETIT_BOIS Ouest Ericsson 3G A Talkpool 7/1/2020 20:50 0.263946759 Transmission Transmission (Indeterminate) Team can not reach the site at night due to unsafe are. They will reach the site 7/02/20 , ETA 7:00AM INC400187 HDC268 DESARMES Artibonite Ericsson 2G+3G A Talkpool 7/1/2020 20:58 0.258391204 Power Power Failure (Indeterminate) Talkpool is not manage his Team to reach the site , ETA 8:00AM INC400187 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 7/1/2020 20:58 0.258391204 Dependent Affected by the power issue at the main site Attached to HDC268 INC400187 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 7/1/2020 20:58 0.258391204 Dependent Affected by the power issue at the main site Attached to HDC268 INC400094 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 7/1/2020 20:58 0.258391204 Power Generator failure (Indeterminate) The radiator is faulty, Team will be on site 7/02/2020 to wash it. ETA 6 :15AM INC400206 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 20:58 0.258391204 Power Power Failure (Solar System failure) Backup genset out of fuel, Site will back on air with the solar power INC400099 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool 7/1/2020 21:14 6:11:03 Power Power Failure (Indeterminate) Talkpool claims unsafe area, team will reach site 7/2/2020 at 6:30AM. INC400213 HDO512 SANS_FIL Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/1/2020 22:31 4:54:03 Power Generator failure (Indeterminate) Red zone site. ETA 7:00 AM INC400221 HDO072 PUBLIN_INTERIEUR Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/1/2020 23:18 4:07:03 Power Generator failure (Indeterminate) Team is waiting for access INC399183 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 7/2/2020 0:10 3:15:03 Power Generator Failure (Engine Knocking ) Engine knocking reported by talkpool team. More update will be shared once available. INC400334 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 7/2/2020 0:22 3:03:03 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise. INC400308 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 7/2/2020 1:01 2:24:03 Power Generator failure (Indeterminate) Genset has been turned off by the owner due genset is too noisy. INC400242 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 7/2/2020 2:39 0.021585648 Power Generator failure (Indeterminate) Team is informed , ETA not yet provide INC400242 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 7/2/2020 2:39 0.021585648 Dependent Affected by the power issue at the main site Attached to HDC264 INC400242 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/2/2020 2:39 0:46:03 Dependent Affected by the power issue at the main site Attached to HDC264 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 2nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 2nd INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update July 2nd INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update July 2nd INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update July 2nd INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 2 01:35:05 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 2 Jul 2020 07:35:05 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (3:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 3:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 581:19:52 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 458:07:52 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 332:10:52 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 163:43:52 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 137:33:52 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/27/2020 20:00 103:33:52 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR will be shared once available. INC400086 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 6/29/2020 7:51 67:42:52 RBS RBS Fault (RUS failure) RRUS01B3 faulty, spare need to be replaced. ETR not yet available. INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/29/2020 10:02 65:31:52 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC399406 HGA014 AZILE Nippes Ericsson 2G A Talkpool 6/30/2020 13:00 38:33:52 RBS RBS Fault (DUG Failure) Faulty DUG needed to be replaced. Spare not yet available INC399689 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 3:30 24:03:52 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399730 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/1/2020 10:14 17:19:52 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399870 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 15:58:52 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 14:03:52 RBS RBS Fault (RUS failure) RRUS01B3 faulty, spare need to be replaced. ETR not yet available. INC400200 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 3G A Talkpool 7/1/2020 22:20 5:13:52 RBS RBS Fault (RUS failure) RRUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400209 HDN253 K-FOU_CARACOL Nord-Est Ericsson 2G D Talkpool 7/1/2020 22:22 5:11:52 RBS RBS Fault (DUG Failure) DUG failure , new spare requested for replacement INC400335 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G A Talkpool 7/2/2020 0:30 3:03:52 RBS RBS Fault (Indeterminate) Team is informed, ETA not yet provide INC400232 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 7/2/2020 1:10 2:23:52 RBS RBS Fault (Indeterminate) Team is informed, ETA not yet provide INC400341 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 7/2/2020 2:06 1:27:52 Power Power Failure (Indeterminate) genset portable running out of fuel, ETR to be provide by Talkpool Team Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 2 02:19:05 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 2 Jul 2020 08:19:05 +0000 Subject: [Rantt] NOC hourly report at 4:00 AM Message-ID: Hello All, Received the NOC hourly report done at 4:00 AM Sites off air by Class Class A B C D Total Total 10 7 10 16 43 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 24 9 1 0 29 ZTE 6 6 2 0 6 Huawei 8 8 8 0 8 Network 38 23 11 0 43 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 3 0 3 10 43 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 870:50:44 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 272:37:44 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 247:39:44 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 206:53:44 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 117:21:44 Power Generator Failure (Engine broken) Engine broken. Waiting for genset approval. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 111:58:44 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 81:33:44 Power Generator failure (Indeterminate) The genset caught fire. More update will be sent once available for confirmation INC398624 HDS261 DAVY Sud Ericsson 2G D Talkpool 6/29/2020 3:02 73:13:44 Power Generator Failure (Engine Knocking ) Engine knocking. Talkpool has to provide the plan of recovery INC399535 HAIDS254 TAUREAU Sud ZTE 2G+3G C Talkpool 6/30/2020 15:02 37:13:44 Power Generator Failure (Faulty AVR) Faulty AVR and Dynamo. Spare for AVR not yet available. INC399756 HDO323 BELANTON Ouest Ericsson 3G A Talkpool 7/1/2020 4:01 24:14:44 Dependent Affected by the Transmission issue at the main site Affected by HDO300/ TX team is working on the E// cabinet replacing the NPU INC399756 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Talkpool 7/1/2020 4:01 24:14:44 Dependent Affected by the Transmission issue at the main site Affected by HDO300/ TX team is working on the E// cabinet replacing the NPU INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 18:03:44 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty, more update will be shared once available. INC399860 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M Fuel 7/1/2020 10:56 17:19:44 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/1/2020) at 3:58 PM. ETR will be provided by them INC400022 HAIDS139 LEVEILLE_CHANTAL Sud ZTE 2G+3G C O&M Fuel 7/1/2020 14:46 13:29:44 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/1/2020 at 9:35PM. ETR to be provided. INC399994 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/1/2020 15:02 13:13:44 Power Generator Failure (AC Alternator Failure) AC alternator faulty, more update will be shared once available. INC400151 HDC212 DOMOND Centre Ericsson 2G D O&M Fuel 7/1/2020 18:42 9:33:44 Fuel Generator failure (Fuel issue) Fuel Team is informed since 7/1/2020 , 10:00PM. ETR to be provide by them INC400151 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D O&M Fuel 7/1/2020 18:42 9:33:44 Dependent Affected by the fuel issue at the main site Affected by HDC212 INC400151 HDC332 TI FOND Centre Ericsson 2G D O&M Fuel 7/1/2020 18:42 9:33:44 Dependent Affected by the fuel issue at the main site Affected by HDC212 INC400155 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/1/2020 18:46 9:29:44 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC400066 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G+3G A Talkpool 7/1/2020 18:46 9:29:44 Power Power Failure (Indeterminate) Team will go back to the site 7/2/2020 at 8:00AM. INC399907 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/1/2020 19:10 9:05:44 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC400072 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/1/2020 19:34 8:41:44 Power Power Failure (Indeterminate) Portable genset is out of fuel. More update will be shared once available. INC400170 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/1/2020 19:41 8:34:44 Transmission Transmission (Indeterminate) After power team intervention, TX team is requested. No ETA yet INC400082 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/1/2020 19:41 8:34:44 Power Generator failure (Indeterminate) No access at night due to private property. ETA 7:00 AM INC400182 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/1/2020 20:37 7:38:44 Power Generator failure (Indeterminate) Access issue, email already sent. Follow is ongoing with inspector. INC400182 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/1/2020 20:37 7:38:44 Dependent Affected by the power issue at the main site Affected by hDO592 INC400090 HDO331 PETIT_BOIS Ouest Ericsson 3G A Talkpool 7/1/2020 20:50 7:25:44 Transmission Transmission (Indeterminate) Team can not reach the site at night due to unsafe are. They will reach the site 7/02/20 , ETA 7:00AM INC400187 HDC268 DESARMES Artibonite Ericsson 2G+3G A Talkpool 7/1/2020 20:58 7:17:44 Power Power Failure (Indeterminate) Talkpool is not manage his Team to reach the site , ETA 8:00AM INC400187 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 7/1/2020 20:58 7:17:44 Dependent Affected by the power issue at the main site Attached to HDC268 INC400187 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 7/1/2020 20:58 7:17:44 Dependent Affected by the power issue at the main site Attached to HDC268 INC400094 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 7/1/2020 20:58 7:17:44 Power Generator failure (Indeterminate) The radiator is faulty, Team will be on site 7/02/2020 to wash it. ETA 6 :15AM INC400206 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 20:58 7:17:44 Power Power Failure (Solar System failure) Backup genset out of fuel, Site will back on air with the solar power INC400099 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool 7/1/2020 21:14 7:01:44 Power Power Failure (Indeterminate) Talkpool claims unsafe area, team will reach site 7/2/2020 at 6:30AM. INC400213 HDO512 SANS_FIL Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/1/2020 22:31 5:44:44 Power Generator failure (Indeterminate) Red zone site. ETA 7:00 AM INC399183 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 7/2/2020 0:10 4:05:44 Power Generator Failure (Engine Knocking ) Engine knocking reported by talkpool team. More update will be shared once available. INC400334 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 7/2/2020 0:22 3:53:44 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise. INC400308 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 7/2/2020 1:01 3:14:44 Power Generator failure (Indeterminate) Genset has been turned off by the owner due genset is too noisy. INC400230 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 1:07 3:08:44 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow is ongoing. INC400242 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 7/2/2020 2:39 1:36:44 Power Generator failure (Indeterminate) Team is informed , ETA 6:15AM INC400242 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 7/2/2020 2:39 1:36:44 Dependent Affected by the power issue at the main site Attached to HDC264 INC400242 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/2/2020 2:39 1:36:44 Dependent Affected by the power issue at the main site Attached to HDC264 INC400242 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/2/2020 2:39 1:36:44 Dependent Affected by the power issue at the main site Attached to HDC264 INC400246 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/2/2020 3:09 1:06:44 Power Generator failure (Indeterminate) Team is informed. ETA 5:00 AM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 2nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 2nd INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update July 2nd INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update July 2nd INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update July 2nd INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 2 04:20:42 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 2 Jul 2020 10:20:42 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 584:05:08 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 460:53:08 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 334:56:08 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 166:29:08 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 140:19:08 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/27/2020 20:00 106:19:08 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR will be shared once available. INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/29/2020 10:02 68:17:08 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC399406 HGA014 AZILE Nippes Ericsson 2G A Talkpool 6/30/2020 13:00 41:19:08 RBS RBS Fault (DUG Failure) Faulty DUG needed to be replaced. Spare not yet available INC399689 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 3:30 26:49:08 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399730 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/1/2020 10:14 20:05:08 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399870 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 18:44:08 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 16:49:08 RBS RBS Fault (RUS failure) RRUS01B3 faulty, spare need to be replaced. ETR not yet available. INC400200 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 3G A Talkpool 7/1/2020 22:20 7:59:08 RBS RBS Fault (RUS failure) RRUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400209 HDN253 K-FOU_CARACOL Nord-Est Ericsson 2G D Talkpool 7/1/2020 22:22 7:57:08 RBS RBS Fault (DUG Failure) DUG failure , new spare requested for replacement INC400335 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G A Talkpool 7/2/2020 0:30 5:49:08 RBS RBS Fault (RUS failure) RUS01B8 faulty , new spare requested for replacement INC400232 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 7/2/2020 1:10 5:09:08 RBS RBS Fault (Indeterminate) Team is informed, ETA 7:00AM INC400341 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 7/2/2020 2:06 4:13:08 Power Power Failure (Indeterminate) genset portable running out of fuel, ETR to be provide by Talkpool Team INC400252 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 7/2/2020 5:38 0:41:08 RBS RBS Fault (Indeterminate) Team is informed , ETA not yet available Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 2 05:20:04 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 2 Jul 2020 11:20:04 +0000 Subject: [Rantt] NOC SITES REPORT updated for this July 2nd, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this July 2nd, 2020 till 7:00 AM > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 873:43:46 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 275:30:46 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 250:32:46 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 209:46:46 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 120:14:46 Power Generator Failure (Engine broken) Engine broken. Waiting for genset approval. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 114:51:46 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 84:26:46 Power Generator failure (Indeterminate) The genset caught fire. More update will be sent once available for confirmation INC398624 HDS261 DAVY Sud Ericsson 2G D Talkpool 6/29/2020 3:02 76:06:46 Power Generator Failure (Engine Knocking ) Engine knocking. Talkpool has to provide the plan of recovery INC399535 HAIDS254 TAUREAU Sud ZTE 2G+3G C Talkpool 6/30/2020 15:02 40:06:46 Power Generator Failure (Faulty AVR) Faulty AVR and Dynamo. Spare for AVR not yet available. INC399756 HDO323 BELANTON Ouest Ericsson 3G A Talkpool 7/1/2020 4:01 27:07:46 Dependent Affected by the Transmission issue at the main site Site Affected by HDO300/ TX team is working on this case INC399756 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Talkpool 7/1/2020 4:01 27:07:46 Dependent Affected by the Transmission issue at the main site Site Affected by HDO300/ TX team is working on this case INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 20:56:46 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty, more update will be shared once available. INC399860 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M Fuel 7/1/2020 10:56 20:12:46 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/1/2020) at 3:58 PM. ETR will be provided by them INC400022 HAIDS139 LEVEILLE_CHANTAL Sud ZTE 2G+3G C O&M Fuel 7/1/2020 14:46 16:22:46 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/1/2020 at 9:35PM. ETR to be provided. INC399994 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/1/2020 15:02 16:06:46 Power Generator Failure (AC Alternator Failure) AC alternator faulty, more update will be shared once available. INC400151 HDC212 DOMOND Centre Ericsson 2G D O&M Fuel 7/1/2020 18:42 12:26:46 Fuel Generator failure (Fuel issue) Fuel Team is informed since 7/1/2020 , 10:00PM. ETR to be provide by them INC400151 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D O&M Fuel 7/1/2020 18:42 12:26:46 Dependent Affected by the fuel issue at the main site Affected by HDC212 INC400151 HDC332 TI FOND Centre Ericsson 2G D O&M Fuel 7/1/2020 18:42 12:26:46 Dependent Affected by the fuel issue at the main site Affected by HDC212 INC400066 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G+3G A Talkpool 7/1/2020 18:46 12:22:46 Power Power Failure (Indeterminate) Team will go back to the site 7/2/2020 at 8:00AM. INC400155 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/1/2020 18:46 12:22:46 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC399907 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/1/2020 19:10 11:58:46 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC400072 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/1/2020 19:34 11:34:46 Power Power Failure (Indeterminate) Portable genset is out of fuel. More update will be shared once available. INC400170 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/1/2020 19:41 11:27:46 Transmission Transmission (Indeterminate) After power team intervention, TX team is waiting access INC400082 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/1/2020 19:41 11:27:46 Power Generator failure (Indeterminate) No access at night due to private property. ETA 7:00 AM INC400182 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/1/2020 20:37 10:31:46 Power Generator failure (Indeterminate) Team is waiting the access INC400182 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/1/2020 20:37 10:31:46 Dependent Affected by the power issue at the main site Affected by hDO592 INC400090 HDO331 PETIT_BOIS Ouest Ericsson 3G A Talkpool 7/1/2020 20:50 10:18:46 Transmission Transmission (Indeterminate) Team can not reach the site at night due to unsafe are. They will reach the site 7/02/20 , ETA 7:00AM INC400187 HDC268 DESARMES Artibonite Ericsson 2G+3G A Talkpool 7/1/2020 20:58 10:10:46 Power Power Failure (Indeterminate) Talkpool is not manage his Team to reach the site , ETA 8:00AM INC400187 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 7/1/2020 20:58 10:10:46 Dependent Affected by the power issue at the main site Attached to HDC268 INC400187 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 7/1/2020 20:58 10:10:46 Dependent Affected by the power issue at the main site Attached to HDC268 INC400094 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 7/1/2020 20:58 10:10:46 Power Generator failure (Indeterminate) Team working on site INC400206 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 20:58 10:10:46 Power Power Failure (Solar System failure) Backup genset out of fuel, Site will back on air with the solar power INC400099 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool 7/1/2020 21:14 9:54:46 Power Power Failure (Indeterminate) Team is working on site INC400213 HDO512 SANS_FIL Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/1/2020 22:31 8:37:46 Power Generator failure (Indeterminate) Red zone site. ETA 7:00 AM INC399183 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 7/2/2020 0:10 6:58:46 Power Generator Failure (Engine Knocking ) Engine knocking reported by talkpool team. More update will be shared once available. INC400334 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 7/2/2020 0:22 6:46:46 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise. INC400230 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 1:07 6:01:46 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow is ongoing. INC400199 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 3:39 3:29:46 Power Generator failure (Indeterminate) Unsafe area. Team will be on site 7:45 AM. INC400250 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 7/2/2020 3:44 3:24:46 Power Generator failure (Indeterminate) Team has been informed, ETA 7:00AM. INC400352 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/2/2020 3:54 3:14:46 Power Generator failure (Indeterminate) Team is already dispatched, ETA 7:00AM. INC400352 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 7/2/2020 3:54 3:14:46 Dependent Affected by the power issue at the main site Affected by HDS292 INC400355 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 4:07 3:01:46 Power Generator failure (Indeterminate) Unsafe area. Team will be on site 8:15 AM INC400363 HDS009 CYVADIER Sud-Est Ericsson 2G+3G B Talkpool 7/2/2020 4:44 2:24:46 Power Generator failure (Indeterminate) Team has been informed, ETA 8:00AM. INC400253 HDN133 AUX_PLAINES Nord-Ouest Ericsson 2G D Talkpool 7/2/2020 5:38 1:30:46 Power Generator failure (Indeterminate) Team is informed , ETA not yet provide INC400257 HDO273 DELMAS_40B Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 5:53 1:15:46 Power Generator failure (Indeterminate) Team is informed. ETA 8:15 AM INC400257 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 5:53 1:15:46 Dependent Affected by the power issue at the main site Affected by hDO273 INC400162 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/2/2020 6:02 1:06:46 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC400162 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/2/2020 6:02 1:06:46 Dependent Affected by the power issue at the main site Attached to HDC318 INC400155 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/2/2020 6:02 1:06:46 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC400083 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/2/2020 6:02 1:06:46 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 584:54:46 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 461:42:46 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 335:45:46 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 167:18:46 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 141:08:46 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/27/2020 20:00 107:08:46 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR will be shared once available. INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/29/2020 10:02 69:06:46 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC399406 HGA014 AZILE Nippes Ericsson 2G A Talkpool 6/30/2020 13:00 42:08:46 RBS RBS Fault (DUG Failure) Faulty DUG needed to be replaced. Spare not yet available INC399689 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 3:30 27:38:46 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399730 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/1/2020 10:14 20:54:46 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399870 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 19:33:46 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 17:38:46 RBS RBS Fault (RUS failure) RRUS01B3 faulty, spare need to be replaced. ETR not yet available. INC400200 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 3G A Talkpool 7/1/2020 22:20 8:48:46 RBS RBS Fault (RUS failure) RRUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400209 HDN253 K-FOU_CARACOL Nord-Est Ericsson 2G D Talkpool 7/1/2020 22:22 8:46:46 RBS RBS Fault (DUG Failure) DUG failure , new spare requested for replacement INC400335 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G A Talkpool 7/2/2020 0:30 6:38:46 RBS RBS Fault (RUS failure) RUS01B8 faulty , new spare requested for replacement INC400232 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 7/2/2020 1:10 5:58:46 RBS RBS Fault (Indeterminate) Team is informed, ETA 7:00AM INC400341 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 7/2/2020 2:06 5:02:46 Power Power Failure (Indeterminate) genset portable running out of fuel, ETR to be provide by Talkpool Team INC400252 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 7/2/2020 5:38 1:30:46 RBS RBS Fault (Indeterminate) Team is informed , ETA not yet available Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 2nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 2nd INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update July 2nd INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update July 2nd INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update July 2nd INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC400149 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/1/2020 18:38 7/1/2020 20:19 1:41:00 4:00:00 Compliant Power Generator failure (Faulty board) PC board faulty/reset OK Board reset and site up INC400119 HDO643 TARAS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/1/2020 17:53 7/1/2020 21:14 3:21:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure and emergency floating. Low water distilled OK 6 gallons of distilled water were added INC400126 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/1/2020 16:53 7/1/2020 22:12 5:19:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC400152 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/1/2020 18:45 7/1/2020 22:37 3:52:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Board reset and site up INC400154 HDO273 DELMAS_40B Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/1/2020 19:00 7/1/2020 23:03 4:03:00 4:00:00 Not Compliant Power Generator failure (Battery Failure) Genset failed to start due to battery failure Need to be justified The genset has been started with an external battery INC400154 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/1/2020 19:00 7/1/2020 23:03 4:03:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by hDO273 Need to be justified Came up with main site INC399776 COW030 EVENT_COW Port-au-Prince Ericsson 3G+LTE A Talkpool 7/1/2020 7:50 7/2/2020 0:29 16:39:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) DC Alternator faulty Need to be justified Resolution details will be provided by concerned team INC400208 HAIDO259 FLEURIO_MARASSA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/1/2020 21:50 7/2/2020 1:04 3:14:00 4:00:00 Compliant Power Generator failure (Battery Failure) Genset failed to start due to battery failure OK The genset has been started with an external battery INC400305 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/1/2020 22:31 7/2/2020 3:02 4:31:00 4:00:00 Not Compliant Power Generator failure (Battery Failure) Genset failed to start due to battery failure Need to be justified The genset has been started with an external battery INC400221 HDO072 PUBLIN_INTERIEUR Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/1/2020 23:18 7/2/2020 4:54 5:36:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Team is waiting for access Need to be justified Resolution details will be provided by concerned team INC400246 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/2/2020 3:09 7/2/2020 5:18 2:09:00 4:00:00 Compliant Power Generator failure (Indeterminate) Team is waiting for access OK Resolution details will be provided by concerned team INC399882 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D Talkpool 7/1/2020 12:03 7/1/2020 18:41 6:38:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure Need to be justified 1gal oil and 1 gal water added. INC400166 HDS350 MAROUJ (THIOTTE) Sud-Est Ericsson 2G D Talkpool 7/1/2020 19:34 7/1/2020 21:35 2:01:00 4:00:00 Compliant Power Generator failure (Indeterminate) Pending OK RCA and resolution details still pending from the contractor INC400166 HDS364 KAGENME Sud-Est Ericsson 2G D Talkpool 7/1/2020 19:34 7/1/2020 21:35 2:01:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS250 Cascaded Back up with main site. INC400166 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 7/1/2020 19:34 7/1/2020 21:35 2:01:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS250 Cascaded Back up with main site. INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 7/1/2020 21:10 223:20:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Pending Spare RCA and resolution details still pending from the contractor INC400173 HDS009 CYVADIER Sud-Est Ericsson 2G+3G B Talkpool 7/1/2020 20:02 7/1/2020 22:10 2:08:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK LVD adjustement has been made. INC400118 HDS143 MERENCY Sud Ericsson 2G D Talkpool 7/1/2020 13:14 7/1/2020 22:20 9:06:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Faulty starter battery Need to be justified Team restart genset with another battery. INC400311 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G+3G B Talkpool 7/1/2020 9:46 7/1/2020 23:35 13:49:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Team fixed connection in RBS cabinet and restart genset. INC400311 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/1/2020 9:46 7/1/2020 23:35 13:49:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS253 Cascaded Back up with main site. INC400311 HGA037 BRIGUE Nippes Ericsson 2G B Talkpool 7/1/2020 9:46 7/1/2020 23:35 13:49:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS253 Cascaded Back up with main site. INC400308 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 7/2/2020 1:01 7/2/2020 6:14 5:13:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Genset has been started by the owner. INC400062 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G A Talkpool 7/1/2020 18:22 7/1/2020 19:40 1:18:00 4:00:00 Compliant Power Generator failure (Indeterminate) No power issue found OK Fault cleared by itself INC400062 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/1/2020 18:22 7/1/2020 19:40 1:18:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC265 Cascaded Recovered with main site. INC400062 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/1/2020 18:22 7/1/2020 19:40 1:18:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC265 Cascaded Recovered with main site. INC400023 HDN300 NAN GAMMEL Nord Ericsson 2G+3G D Talkpool 7/1/2020 15:10 7/1/2020 19:10 4:00:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC399891 HDC279 RAC_ORANGE Artibonite Ericsson 2G D Talkpool 7/1/2020 12:22 7/1/2020 19:30 7:08:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temp due to fan belt failure Need to be justified 1 gal oil added, Fanbelt replaced and Genset has been restarted. INC399891 HDN269 BOIS LAURENCE Nord-Est Ericsson 2G D Talkpool 7/1/2020 12:22 7/1/2020 19:30 7:08:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC279 Cascaded Recovered with main site. INC399312 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 6/30/2020 6:14 7/1/2020 19:50 37:36:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC399312 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 7/1/2020 19:50 22:16:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC283 Cascaded Recovered with main site. INC399312 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 7/1/2020 19:50 22:16:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC283 Cascaded Recovered with main site. INC399312 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 7/1/2020 19:50 22:16:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC283 Cascaded Recovered with main site. INC399312 HDC305 GILBERT Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 7/1/2020 19:50 22:16:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC283 Cascaded Recovered with main site. INC399312 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 7/1/2020 19:50 22:16:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC283 Cascaded Recovered with main site. INC400054 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 7/1/2020 17:38 7/1/2020 18:30 0:52:00 4:00:00 Compliant Power Generator failure (Indeterminate) No power issue found OK Fault cleared by itself INC399651 HAIDN315 MONTOLON Nord ZTE 2G D Talkpool 6/30/2020 19:42 7/1/2020 20:20 24:38:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC400068 HDC171 GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/1/2020 18:54 7/1/2020 21:20 2:26:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure OK 1/2 gallon of oil added & Genset restarted INC399894 HDN212 LA_TANNERIE Nord Ericsson 2G D O&M Fuel 7/1/2020 12:54 7/1/2020 22:30 9:36:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel issue OK Fuel added and team restarted the genset INC399894 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G+3G B O&M Fuel 7/1/2020 12:54 7/1/2020 22:30 9:36:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDN212 Cascaded Recovered with main site. INC399894 HDN317 LAMNY Nord Ericsson 2G D O&M Fuel 7/1/2020 12:54 7/1/2020 22:30 9:36:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDN212 Cascaded Recovered with main site. INC400242 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 7/2/2020 2:39 7/2/2020 6:30 3:51:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC400242 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 7/2/2020 2:39 7/2/2020 6:30 3:51:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC264 Cascaded Back up with main site HDC264 INC400242 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/2/2020 2:39 7/2/2020 6:30 3:51:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC264 Cascaded Back up with main site HDC264 INC400242 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/2/2020 2:39 7/2/2020 6:30 3:51:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC264 Cascaded Back up with main site HDC264 Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Thu Jul 2 06:06:38 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Thu, 2 Jul 2020 12:06:38 +0000 Subject: [Rantt] NOC SITES REPORT updated for this July 2nd, 2020 till 7:00 AM In-Reply-To: References: Message-ID: Hello NOC, Please see the updated comments, * HGA064 ? ASSIGNED SINCE 07-01-2020 23:10:11, FUSE FAULTY, SPARE BEING ARRANGED * HDS018 ? TEAM WAITING FOR ACCESS * HDO674 ? TEAM WORKING ON SITE * HDO592 ? TEAM WORKING ON SITE * HDC268 ? UNSAFE AREA DURING NIGHT, TEAM WILL ARRIVE BY 8AM * HGA151 ? TEAM WAITING FOR ACCESS * HDS292 ? TEAM IS WORKING ON SITE * HDO273 ? TEAM WAITING FOR ACCESS Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 873:43:46 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 275:30:46 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 250:32:46 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 209:46:46 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 120:14:46 Power Generator Failure (Engine broken) Engine broken. Waiting for genset approval. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 114:51:46 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 84:26:46 Power Generator failure (Indeterminate) The genset caught fire. More update will be sent once available for confirmation INC398624 HDS261 DAVY Sud Ericsson 2G D Talkpool 6/29/2020 3:02 76:06:46 Power Generator Failure (Engine Knocking ) Engine knocking. Talkpool has to provide the plan of recovery INC399535 HAIDS254 TAUREAU Sud ZTE 2G+3G C Talkpool 6/30/2020 15:02 40:06:46 Power Generator Failure (Faulty AVR) Faulty AVR and Dynamo. Spare for AVR not yet available. INC399756 HDO323 BELANTON Ouest Ericsson 3G A Talkpool 07-01-2020 04:01 27:07:46 Dependent Affected by the Transmission issue at the main site Site Affected by HDO300/ TX team is working on this case INC399756 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Talkpool 07-01-2020 04:01 27:07:46 Dependent Affected by the Transmission issue at the main site Site Affected by HDO300/ TX team is working on this case INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 07-01-2020 23:10 20:56:46 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty, more update will be shared once available. INC399860 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M Fuel 07-01-2020 10:56 20:12:46 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/1/2020) at 3:58 PM. ETR will be provided by them INC400022 HAIDS139 LEVEILLE_CHANTAL Sud ZTE 2G+3G C O&M Fuel 07-01-2020 14:46 16:22:46 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/1/2020 at 9:35PM. ETR to be provided. INC399994 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 07-01-2020 15:02 16:06:46 Power Generator Failure (AC Alternator Failure) AC alternator faulty, more update will be shared once available. INC400151 HDC212 DOMOND Centre Ericsson 2G D O&M Fuel 07-01-2020 18:42 12:26:46 Fuel Generator failure (Fuel issue) Fuel Team is informed since 7/1/2020 , 10:00PM. ETR to be provide by them INC400151 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D O&M Fuel 07-01-2020 18:42 12:26:46 Dependent Affected by the fuel issue at the main site Affected by HDC212 INC400151 HDC332 TI FOND Centre Ericsson 2G D O&M Fuel 07-01-2020 18:42 12:26:46 Dependent Affected by the fuel issue at the main site Affected by HDC212 INC400066 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G+3G A Talkpool 07-01-2020 18:46 12:22:46 Power Power Failure (Indeterminate) TEAM IS WAITING FOR ACCESS INC400155 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 07-01-2020 18:46 12:22:46 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC399907 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 07-01-2020 19:10 11:58:46 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC400072 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 07-01-2020 19:34 11:34:46 Power Power Failure (Indeterminate) Portable genset is out of fuel. More update will be shared once available. INC400170 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 07-01-2020 19:41 11:27:46 Transmission Transmission (Indeterminate) After power team intervention, TX team is waiting access INC400082 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 07-01-2020 19:41 11:27:46 Power Generator failure (Indeterminate) Team is working on site INC400182 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 07-01-2020 20:37 10:31:46 Power Generator failure (Indeterminate) Team is working on site INC400182 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 07-01-2020 20:37 10:31:46 Dependent Affected by the power issue at the main site Affected by hDO592 INC400090 HDO331 PETIT_BOIS Ouest Ericsson 3G A Talkpool 07-01-2020 20:50 10:18:46 Transmission Transmission (Indeterminate) Team can not reach the site at night due to unsafe are. They will reach the site 7/02/20 , ETA 7:00AM INC400187 HDC268 DESARMES Artibonite Ericsson 2G+3G A Talkpool 07-01-2020 20:58 10:10:46 Power Power Failure (Indeterminate) UNSAFE AREA AT NIGHT, TEAM WILL ARRIVE BY 8AM INC400187 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 07-01-2020 20:58 10:10:46 Dependent Affected by the power issue at the main site Attached to HDC268 INC400187 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 07-01-2020 20:58 10:10:46 Dependent Affected by the power issue at the main site Attached to HDC268 INC400094 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 07-01-2020 20:58 10:10:46 Power Generator failure (Indeterminate) Team working on site INC400206 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 07-01-2020 20:58 10:10:46 Power Power Failure (Solar System failure) Backup genset out of fuel, Site will back on air with the solar power INC400099 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool 07-01-2020 21:14 09:54:46 Power Power Failure (Indeterminate) Team is working on site INC400213 HDO512 SANS_FIL Port-au-Prince Huawei 2G+3G+LTE B Talkpool 07-01-2020 22:31 08:37:46 Power Generator failure (Indeterminate) Red zone site. ETA 7:00 AM INC399183 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 07-02-2020 00:10 06:58:46 Power Generator Failure (Engine Knocking ) Engine knocking reported by talkpool team. More update will be shared once available. INC400334 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 07-02-2020 00:22 06:46:46 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise. INC400230 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 07-02-2020 01:07 06:01:46 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow is ongoing. INC400199 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 07-02-2020 03:39 03:29:46 Power Generator failure (Indeterminate) Unsafe area. Team will be on site 7:45 AM. INC400250 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 07-02-2020 03:44 03:24:46 Power Generator failure (Indeterminate) TEAM WAITING FOR ACCESS INC400352 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 07-02-2020 03:54 03:14:46 Power Generator failure (Indeterminate) TEAM IS WORKING ON SITE INC400352 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 07-02-2020 03:54 03:14:46 Dependent Affected by the power issue at the main site Affected by HDS292 INC400355 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 07-02-2020 04:07 03:01:46 Power Generator failure (Indeterminate) Unsafe area. Team will be on site 8:15 AM INC400363 HDS009 CYVADIER Sud-Est Ericsson 2G+3G B Talkpool 07-02-2020 04:44 02:24:46 Power Generator failure (Indeterminate) Team has been informed, ETA 8:00AM. INC400253 HDN133 AUX_PLAINES Nord-Ouest Ericsson 2G D Talkpool 07-02-2020 05:38 01:30:46 Power Generator failure (Indeterminate) Team is informed , ETA not yet provide INC400257 HDO273 DELMAS_40B Port-au-Prince Huawei 2G+3G+LTE A Talkpool 07-02-2020 05:53 01:15:46 Power Generator failure (Indeterminate) TEAM WAITING FOR ACCESS INC400257 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 07-02-2020 05:53 01:15:46 Dependent Affected by the power issue at the main site Affected by hDO273 INC400162 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 07-02-2020 06:02 01:06:46 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC400162 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 07-02-2020 06:02 01:06:46 Dependent Affected by the power issue at the main site Attached to HDC318 INC400155 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 07-02-2020 06:02 01:06:46 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC400083 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 07-02-2020 06:02 01:06:46 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 02 July 2020 07:22 To: Haiti Noc; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com Cc: Luigi Roy; Eng Teck Ng; HAI_Tech_Noc; Geoffrey Collins Subject: [Tp.imc.haiti] NOC SITES REPORT updated for this July 2nd, 2020 till 7:00 AM Hi All, Kindly receive the NOC SITES REPORT updated for this July 2nd, 2020 till 7:00 AM > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 873:43:46 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 275:30:46 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 250:32:46 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 209:46:46 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 120:14:46 Power Generator Failure (Engine broken) Engine broken. Waiting for genset approval. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 114:51:46 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 84:26:46 Power Generator failure (Indeterminate) The genset caught fire. More update will be sent once available for confirmation INC398624 HDS261 DAVY Sud Ericsson 2G D Talkpool 6/29/2020 3:02 76:06:46 Power Generator Failure (Engine Knocking ) Engine knocking. Talkpool has to provide the plan of recovery INC399535 HAIDS254 TAUREAU Sud ZTE 2G+3G C Talkpool 6/30/2020 15:02 40:06:46 Power Generator Failure (Faulty AVR) Faulty AVR and Dynamo. Spare for AVR not yet available. INC399756 HDO323 BELANTON Ouest Ericsson 3G A Talkpool 7/1/2020 4:01 27:07:46 Dependent Affected by the Transmission issue at the main site Site Affected by HDO300/ TX team is working on this case INC399756 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Talkpool 7/1/2020 4:01 27:07:46 Dependent Affected by the Transmission issue at the main site Site Affected by HDO300/ TX team is working on this case INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 20:56:46 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty, more update will be shared once available. INC399860 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M Fuel 7/1/2020 10:56 20:12:46 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/1/2020) at 3:58 PM. ETR will be provided by them INC400022 HAIDS139 LEVEILLE_CHANTAL Sud ZTE 2G+3G C O&M Fuel 7/1/2020 14:46 16:22:46 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/1/2020 at 9:35PM. ETR to be provided. INC399994 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/1/2020 15:02 16:06:46 Power Generator Failure (AC Alternator Failure) AC alternator faulty, more update will be shared once available. INC400151 HDC212 DOMOND Centre Ericsson 2G D O&M Fuel 7/1/2020 18:42 12:26:46 Fuel Generator failure (Fuel issue) Fuel Team is informed since 7/1/2020 , 10:00PM. ETR to be provide by them INC400151 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D O&M Fuel 7/1/2020 18:42 12:26:46 Dependent Affected by the fuel issue at the main site Affected by HDC212 INC400151 HDC332 TI FOND Centre Ericsson 2G D O&M Fuel 7/1/2020 18:42 12:26:46 Dependent Affected by the fuel issue at the main site Affected by HDC212 INC400066 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G+3G A Talkpool 7/1/2020 18:46 12:22:46 Power Power Failure (Indeterminate) Team will go back to the site 7/2/2020 at 8:00AM. INC400155 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/1/2020 18:46 12:22:46 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC399907 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/1/2020 19:10 11:58:46 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC400072 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/1/2020 19:34 11:34:46 Power Power Failure (Indeterminate) Portable genset is out of fuel. More update will be shared once available. INC400170 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/1/2020 19:41 11:27:46 Transmission Transmission (Indeterminate) After power team intervention, TX team is waiting access INC400082 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/1/2020 19:41 11:27:46 Power Generator failure (Indeterminate) No access at night due to private property. ETA 7:00 AM INC400182 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/1/2020 20:37 10:31:46 Power Generator failure (Indeterminate) Team is waiting the access INC400182 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/1/2020 20:37 10:31:46 Dependent Affected by the power issue at the main site Affected by hDO592 INC400090 HDO331 PETIT_BOIS Ouest Ericsson 3G A Talkpool 7/1/2020 20:50 10:18:46 Transmission Transmission (Indeterminate) Team can not reach the site at night due to unsafe are. They will reach the site 7/02/20 , ETA 7:00AM INC400187 HDC268 DESARMES Artibonite Ericsson 2G+3G A Talkpool 7/1/2020 20:58 10:10:46 Power Power Failure (Indeterminate) Talkpool is not manage his Team to reach the site , ETA 8:00AM INC400187 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 7/1/2020 20:58 10:10:46 Dependent Affected by the power issue at the main site Attached to HDC268 INC400187 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 7/1/2020 20:58 10:10:46 Dependent Affected by the power issue at the main site Attached to HDC268 INC400094 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 7/1/2020 20:58 10:10:46 Power Generator failure (Indeterminate) Team working on site INC400206 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 20:58 10:10:46 Power Power Failure (Solar System failure) Backup genset out of fuel, Site will back on air with the solar power INC400099 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool 7/1/2020 21:14 9:54:46 Power Power Failure (Indeterminate) Team is working on site INC400213 HDO512 SANS_FIL Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/1/2020 22:31 8:37:46 Power Generator failure (Indeterminate) Red zone site. ETA 7:00 AM INC399183 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 7/2/2020 0:10 6:58:46 Power Generator Failure (Engine Knocking ) Engine knocking reported by talkpool team. More update will be shared once available. INC400334 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 7/2/2020 0:22 6:46:46 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise. INC400230 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 1:07 6:01:46 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow is ongoing. INC400199 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 3:39 3:29:46 Power Generator failure (Indeterminate) Unsafe area. Team will be on site 7:45 AM. INC400250 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 7/2/2020 3:44 3:24:46 Power Generator failure (Indeterminate) Team has been informed, ETA 7:00AM. INC400352 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/2/2020 3:54 3:14:46 Power Generator failure (Indeterminate) Team is already dispatched, ETA 7:00AM. INC400352 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 7/2/2020 3:54 3:14:46 Dependent Affected by the power issue at the main site Affected by HDS292 INC400355 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 4:07 3:01:46 Power Generator failure (Indeterminate) Unsafe area. Team will be on site 8:15 AM INC400363 HDS009 CYVADIER Sud-Est Ericsson 2G+3G B Talkpool 7/2/2020 4:44 2:24:46 Power Generator failure (Indeterminate) Team has been informed, ETA 8:00AM. INC400253 HDN133 AUX_PLAINES Nord-Ouest Ericsson 2G D Talkpool 7/2/2020 5:38 1:30:46 Power Generator failure (Indeterminate) Team is informed , ETA not yet provide INC400257 HDO273 DELMAS_40B Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 5:53 1:15:46 Power Generator failure (Indeterminate) Team is informed. ETA 8:15 AM INC400257 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 5:53 1:15:46 Dependent Affected by the power issue at the main site Affected by hDO273 INC400162 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/2/2020 6:02 1:06:46 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC400162 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/2/2020 6:02 1:06:46 Dependent Affected by the power issue at the main site Attached to HDC318 INC400155 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/2/2020 6:02 1:06:46 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC400083 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/2/2020 6:02 1:06:46 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 584:54:46 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 461:42:46 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 335:45:46 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 167:18:46 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 141:08:46 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/27/2020 20:00 107:08:46 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR will be shared once available. INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/29/2020 10:02 69:06:46 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC399406 HGA014 AZILE Nippes Ericsson 2G A Talkpool 6/30/2020 13:00 42:08:46 RBS RBS Fault (DUG Failure) Faulty DUG needed to be replaced. Spare not yet available INC399689 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 3:30 27:38:46 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399730 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/1/2020 10:14 20:54:46 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399870 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 19:33:46 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 17:38:46 RBS RBS Fault (RUS failure) RRUS01B3 faulty, spare need to be replaced. ETR not yet available. INC400200 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 3G A Talkpool 7/1/2020 22:20 8:48:46 RBS RBS Fault (RUS failure) RRUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400209 HDN253 K-FOU_CARACOL Nord-Est Ericsson 2G D Talkpool 7/1/2020 22:22 8:46:46 RBS RBS Fault (DUG Failure) DUG failure , new spare requested for replacement INC400335 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G A Talkpool 7/2/2020 0:30 6:38:46 RBS RBS Fault (RUS failure) RUS01B8 faulty , new spare requested for replacement INC400232 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 7/2/2020 1:10 5:58:46 RBS RBS Fault (Indeterminate) Team is informed, ETA 7:00AM INC400341 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 7/2/2020 2:06 5:02:46 Power Power Failure (Indeterminate) genset portable running out of fuel, ETR to be provide by Talkpool Team INC400252 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 7/2/2020 5:38 1:30:46 RBS RBS Fault (Indeterminate) Team is informed , ETA not yet available Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 2nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 2nd INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update July 2nd INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update July 2nd INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update July 2nd INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC400149 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/1/2020 18:38 7/1/2020 20:19 1:41:00 4:00:00 Compliant Power Generator failure (Faulty board) PC board faulty/reset OK Board reset and site up INC400119 HDO643 TARAS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/1/2020 17:53 7/1/2020 21:14 3:21:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure and emergency floating. Low water distilled OK 6 gallons of distilled water were added INC400126 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/1/2020 16:53 7/1/2020 22:12 5:19:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC400152 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/1/2020 18:45 7/1/2020 22:37 3:52:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Board reset and site up INC400154 HDO273 DELMAS_40B Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/1/2020 19:00 7/1/2020 23:03 4:03:00 4:00:00 Not Compliant Power Generator failure (Battery Failure) Genset failed to start due to battery failure Need to be justified The genset has been started with an external battery INC400154 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/1/2020 19:00 7/1/2020 23:03 4:03:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by hDO273 Need to be justified Came up with main site INC399776 COW030 EVENT_COW Port-au-Prince Ericsson 3G+LTE A Talkpool 7/1/2020 7:50 7/2/2020 0:29 16:39:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) DC Alternator faulty Need to be justified Resolution details will be provided by concerned team INC400208 HAIDO259 FLEURIO_MARASSA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/1/2020 21:50 7/2/2020 1:04 3:14:00 4:00:00 Compliant Power Generator failure (Battery Failure) Genset failed to start due to battery failure OK The genset has been started with an external battery INC400305 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/1/2020 22:31 7/2/2020 3:02 4:31:00 4:00:00 Not Compliant Power Generator failure (Battery Failure) Genset failed to start due to battery failure Need to be justified The genset has been started with an external battery INC400221 HDO072 PUBLIN_INTERIEUR Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/1/2020 23:18 7/2/2020 4:54 5:36:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Team is waiting for access Need to be justified Resolution details will be provided by concerned team INC400246 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/2/2020 3:09 7/2/2020 5:18 2:09:00 4:00:00 Compliant Power Generator failure (Indeterminate) Team is waiting for access OK Resolution details will be provided by concerned team INC399882 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D Talkpool 7/1/2020 12:03 7/1/2020 18:41 6:38:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure Need to be justified 1gal oil and 1 gal water added. INC400166 HDS350 MAROUJ (THIOTTE) Sud-Est Ericsson 2G D Talkpool 7/1/2020 19:34 7/1/2020 21:35 2:01:00 4:00:00 Compliant Power Generator failure (Indeterminate) Pending OK RCA and resolution details still pending from the contractor INC400166 HDS364 KAGENME Sud-Est Ericsson 2G D Talkpool 7/1/2020 19:34 7/1/2020 21:35 2:01:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS250 Cascaded Back up with main site. INC400166 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 7/1/2020 19:34 7/1/2020 21:35 2:01:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS250 Cascaded Back up with main site. INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 7/1/2020 21:10 223:20:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Pending Spare RCA and resolution details still pending from the contractor INC400173 HDS009 CYVADIER Sud-Est Ericsson 2G+3G B Talkpool 7/1/2020 20:02 7/1/2020 22:10 2:08:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK LVD adjustement has been made. INC400118 HDS143 MERENCY Sud Ericsson 2G D Talkpool 7/1/2020 13:14 7/1/2020 22:20 9:06:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Faulty starter battery Need to be justified Team restart genset with another battery. INC400311 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G+3G B Talkpool 7/1/2020 9:46 7/1/2020 23:35 13:49:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Team fixed connection in RBS cabinet and restart genset. INC400311 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/1/2020 9:46 7/1/2020 23:35 13:49:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS253 Cascaded Back up with main site. INC400311 HGA037 BRIGUE Nippes Ericsson 2G B Talkpool 7/1/2020 9:46 7/1/2020 23:35 13:49:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS253 Cascaded Back up with main site. INC400308 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 7/2/2020 1:01 7/2/2020 6:14 5:13:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Genset has been started by the owner. INC400062 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G A Talkpool 7/1/2020 18:22 7/1/2020 19:40 1:18:00 4:00:00 Compliant Power Generator failure (Indeterminate) No power issue found OK Fault cleared by itself INC400062 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/1/2020 18:22 7/1/2020 19:40 1:18:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC265 Cascaded Recovered with main site. INC400062 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/1/2020 18:22 7/1/2020 19:40 1:18:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC265 Cascaded Recovered with main site. INC400023 HDN300 NAN GAMMEL Nord Ericsson 2G+3G D Talkpool 7/1/2020 15:10 7/1/2020 19:10 4:00:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC399891 HDC279 RAC_ORANGE Artibonite Ericsson 2G D Talkpool 7/1/2020 12:22 7/1/2020 19:30 7:08:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temp due to fan belt failure Need to be justified 1 gal oil added, Fanbelt replaced and Genset has been restarted. INC399891 HDN269 BOIS LAURENCE Nord-Est Ericsson 2G D Talkpool 7/1/2020 12:22 7/1/2020 19:30 7:08:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC279 Cascaded Recovered with main site. INC399312 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 6/30/2020 6:14 7/1/2020 19:50 37:36:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC399312 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 7/1/2020 19:50 22:16:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC283 Cascaded Recovered with main site. INC399312 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 7/1/2020 19:50 22:16:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC283 Cascaded Recovered with main site. INC399312 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 7/1/2020 19:50 22:16:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC283 Cascaded Recovered with main site. INC399312 HDC305 GILBERT Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 7/1/2020 19:50 22:16:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC283 Cascaded Recovered with main site. INC399312 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 7/1/2020 19:50 22:16:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC283 Cascaded Recovered with main site. INC400054 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 7/1/2020 17:38 7/1/2020 18:30 0:52:00 4:00:00 Compliant Power Generator failure (Indeterminate) No power issue found OK Fault cleared by itself INC399651 HAIDN315 MONTOLON Nord ZTE 2G D Talkpool 6/30/2020 19:42 7/1/2020 20:20 24:38:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC400068 HDC171 GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/1/2020 18:54 7/1/2020 21:20 2:26:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure OK 1/2 gallon of oil added & Genset restarted INC399894 HDN212 LA_TANNERIE Nord Ericsson 2G D O&M Fuel 7/1/2020 12:54 7/1/2020 22:30 9:36:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel issue OK Fuel added and team restarted the genset INC399894 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G+3G B O&M Fuel 7/1/2020 12:54 7/1/2020 22:30 9:36:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDN212 Cascaded Recovered with main site. INC399894 HDN317 LAMNY Nord Ericsson 2G D O&M Fuel 7/1/2020 12:54 7/1/2020 22:30 9:36:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDN212 Cascaded Recovered with main site. INC400242 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 7/2/2020 2:39 7/2/2020 6:30 3:51:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC400242 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 7/2/2020 2:39 7/2/2020 6:30 3:51:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC264 Cascaded Back up with main site HDC264 INC400242 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/2/2020 2:39 7/2/2020 6:30 3:51:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC264 Cascaded Back up with main site HDC264 INC400242 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/2/2020 2:39 7/2/2020 6:30 3:51:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC264 Cascaded Back up with main site HDC264 Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Name: 296BDBE4EE0449849C888BC4F3BC1390.png Type: image/png Size: 132 bytes Desc: 296BDBE4EE0449849C888BC4F3BC1390.png URL: From Haiti.Noc at digicelgroup.com Thu Jul 2 06:51:44 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 2 Jul 2020 12:51:44 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM Message-ID: Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 9 5 11 20 45 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 28 9 1 0 33 ZTE 6 6 1 0 6 Huawei 6 6 6 0 6 Network 40 21 8 0 45 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 3 0 4 9 45 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 874:44:45 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 276:31:45 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 251:42:04 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 210:51:34 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 121:19:06 Power Generator Failure (Engine broken) Engine broken. Waiting for genset approval. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 115:56:34 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 85:31:34 Power Generator failure (Indeterminate) The genset caught fire. More update will be sent once available for confirmation INC398624 HDS261 DAVY Sud Ericsson 2G D Talkpool 6/29/2020 3:02 77:15:17 Power Generator Failure (Engine Knocking ) Engine knocking. Talkpool has to provide the plan of recovery INC399535 HAIDS254 TAUREAU Sud ZTE 2G+3G C Talkpool 6/30/2020 15:02 41:15:44 Power Generator Failure (Faulty AVR) Faulty AVR and Dynamo. Spare for AVR not yet available. INC399756 HDO323 BELANTON Ouest Ericsson 3G A Talkpool 7/1/2020 4:01 28:12:34 Dependent Affected by the Transmission issue at the main site Site Affected by HDO300/ TX team is working on this case INC399756 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Talkpool 7/1/2020 4:01 28:12:34 Dependent Affected by the Transmission issue at the main site Site Affected by HDO300/ TX team is working on this case INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 22:05:42 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Follow up is ongoing to collect the spare part INC399860 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M Fuel 7/1/2020 10:56 21:13:12 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/1/2020) at 3:58 PM. ETR will be provided by them INC400022 HAIDS139 LEVEILLE_CHANTAL Sud ZTE 2G+3G C O&M FUEL 7/1/2020 14:46 17:31:59 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/1/2020 at 9:35PM. ETR to be provided. INC399994 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/1/2020 15:02 17:15:38 Power Generator Failure (AC Alternator Failure) AC alternator faulty, more update will be shared once available. INC400066 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G+3G A Talkpool 7/1/2020 18:46 13:31:41 Power Power Failure (Indeterminate) Team is in front of gate waiting for access INC400151 HDC212 DOMOND Centre Ericsson 2G D O&M Fuel 7/1/2020 18:42 13:31:02 Fuel Generator failure (Fuel issue) Fuel Team is informed since 7/1/2020 , 10:00PM. ETR to be provide by them INC400151 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D O&M Fuel 7/1/2020 18:42 13:31:02 Dependent Affected by the fuel issue at the main site Affected by HDC212 INC400151 HDC332 TI FOND Centre Ericsson 2G D O&M Fuel 7/1/2020 18:42 13:31:02 Dependent Affected by the fuel issue at the main site Affected by HDC212 INC400155 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/1/2020 18:46 13:27:34 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC399907 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/1/2020 19:10 13:03:34 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC400072 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/1/2020 19:34 12:44:04 Power Power Failure (Indeterminate) Portable genset is out of fuel. More update will be shared once available. INC400170 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/1/2020 19:41 12:27:53 Transmission Transmission (Indeterminate) Team is working on site INC400082 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/1/2020 19:41 12:27:53 Power Generator failure (Indeterminate) Team is working on site INC400090 HDO331 PETIT_BOIS Ouest Ericsson 3G A Talkpool 7/1/2020 20:50 11:23:34 Transmission Transmission (Indeterminate) ETA 7:00AM, is expired waiting for new update INC400187 HDC268 DESARMES Artibonite Ericsson 2G+3G A Talkpool 7/1/2020 20:58 11:15:34 Power Power Failure (Indeterminate) Team waiting for access INC400187 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 7/1/2020 20:58 11:15:34 Dependent Affected by the power issue at the main site Attached to HDC268 INC400187 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 7/1/2020 20:58 11:15:34 Dependent Affected by the power issue at the main site Attached to HDC268 INC400094 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 7/1/2020 20:58 11:15:34 Power Generator failure (Indeterminate) Team working on site INC400206 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 20:58 11:15:34 Power Power Failure (Solar System failure) Backup genset out of fuel, Site will back on air with the solar power INC400099 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool 7/1/2020 21:14 11:04:04 Transmission Transmission (Indeterminate) No power issue found. TX team has been informed. ETA to be provided INC400213 HDO512 SANS_FIL Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/1/2020 22:31 9:37:47 Power Generator failure (Indeterminate) Power team will check the site at 9:00 AM INC399183 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 7/2/2020 0:10 8:07:42 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool team. More update will be shared once available. INC400334 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 7/2/2020 0:22 7:55:42 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC400230 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 1:07 7:02:13 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow is ongoing. INC400250 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 7/2/2020 3:44 4:33:42 Power Generator failure (Indeterminate) Team is in front of gate waiting for access INC400199 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 3:39 4:30:38 Power Generator failure (Indeterminate) ETA is expired, team on field is unreachable. Next update will be shared soon INC400352 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/2/2020 3:54 4:23:42 Dependent Affected by the power issue at the main site Ericsson cabinet on HDS121 not powered. Team is in front of the site waiting for access. INC400352 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 7/2/2020 3:54 4:23:42 Dependent Affected by the power issue at the main site Ericsson cabinet on HDS121 not powered. Team is in front of the site waiting for access. INC400363 HDS009 CYVADIER Sud-Est Ericsson 2G+3G B Talkpool 7/2/2020 4:44 3:33:42 Power Generator failure (Indeterminate) Team is in front of gate waiting for access INC400162 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/2/2020 6:02 2:11:34 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC400162 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/2/2020 6:02 2:11:34 Dependent Affected by the power issue at the main site Attached to HDC318 INC400155 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/2/2020 6:02 2:11:34 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC400083 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/2/2020 6:02 2:11:34 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC400264 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/2/2020 6:54 1:23:42 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 2nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 2nd INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update July 2nd INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update July 2nd INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update July 2nd INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 2 07:59:51 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 2 Jul 2020 13:59:51 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM Message-ID: Hello All, Received the NOC hourly report done at 9:00 AM Sites off air by Class Class A B C D Total Total 10 9 9 15 43 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 23 9 1 0 28 ZTE 4 4 1 0 4 Huawei 11 11 11 0 11 Network 38 24 13 0 43 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 3 0 5 8 43 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 875:39:06 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 277:26:06 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 252:53:56 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 211:47:00 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 122:14:32 Power Generator Failure (Engine broken) Team is at WH collecting the genset, ETR to be provided by Talkpool INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 116:52:00 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 86:27:00 Power Generator failure (Indeterminate) Team is at WH collecting the genset, ETR to be provided by Talkpool INC398624 HDS261 DAVY Sud Ericsson 2G D Talkpool 6/29/2020 3:02 78:27:09 Power Generator Failure (Engine Knocking ) New genset approved. ETR to be provided by Talkpool INC399535 HAIDS254 TAUREAU Sud ZTE 2G+3G C Talkpool 6/30/2020 15:02 42:27:36 Power Generator Failure (Faulty AVR) Faulty AVR and Dynamo. Spare is expected to send in the region today INC399756 HDO323 BELANTON Ouest Ericsson 3G A Talkpool 7/1/2020 4:01 29:08:00 Dependent Affected by the Transmission issue at the main site Site Affected by HDO300/ TX team is working on this case INC399756 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Talkpool 7/1/2020 4:01 29:08:00 Dependent Affected by the Transmission issue at the main site Site Affected by HDO300/ TX team is working on this case INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 23:17:34 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Follow up is ongoing to collect the spare part INC399860 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M Fuel 7/1/2020 10:56 22:07:33 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/1/2020) at 3:58 PM. ETR will be provided by them INC400022 HAIDS139 LEVEILLE_CHANTAL Sud ZTE 2G+3G C O&M FUEL 7/1/2020 14:46 18:43:51 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/1/2020 at 9:35PM. ETR to be provided. INC399994 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/1/2020 15:02 18:27:30 Power Generator Failure (AC Alternator Failure) AC alternator faulty, more update will be shared once available. INC400066 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G+3G A Talkpool 7/1/2020 18:46 14:43:33 Power Power Failure (Indeterminate) ETA is expired, the team claims 30 minutes more to reach the site. ETA: 09:50h INC400151 HDC212 DOMOND Centre Ericsson 2G D O&M Fuel 7/1/2020 18:42 14:26:28 Fuel Generator failure (Fuel issue) Fuel Team is informed since 7/1/2020 , 10:00PM. ETR to be provide by them INC400151 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D O&M Fuel 7/1/2020 18:42 14:26:28 Dependent Affected by the fuel issue at the main site Affected by HDC212 INC400151 HDC332 TI FOND Centre Ericsson 2G D O&M Fuel 7/1/2020 18:42 14:26:28 Dependent Affected by the fuel issue at the main site Affected by HDC212 INC399907 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/1/2020 19:10 13:59:00 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC400072 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/1/2020 19:34 13:55:56 Power Power Failure (Indeterminate) New genset approved. ETR to be provided by Talkpool INC400170 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/1/2020 19:41 13:22:14 Transmission Transmission (Indeterminate) Contact lost between RTN and the BBU. Team still working on site INC400082 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/1/2020 19:41 13:22:14 Transmission Transmission (Indeterminate) No power issue found on site. TX team has been informed. ETA: 9:30 AM INC399756 HDO331 PETIT_BOIS Ouest Ericsson 3G A Talkpool 7/1/2020 20:50 12:19:00 Dependent Affected by the Transmission issue at the main site Site Affected by HDO300/ TX team is working on this case INC400099 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool 7/1/2020 21:14 12:15:56 Transmission Transmission (Indeterminate) No power issue found. TX team has been informed. ETA not yet provided INC400187 HDC268 DESARMES Artibonite Ericsson 2G+3G A Talkpool 7/1/2020 20:58 12:11:00 Transmission Transmission (Indeterminate) After power team intervention, TX is requested, ETA to be provided INC400187 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 7/1/2020 20:58 12:11:00 Dependent Affected by the power issue at the main site Attached to HDC268 INC400187 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 7/1/2020 20:58 12:11:00 Dependent Affected by the power issue at the main site Attached to HDC268 INC400094 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 7/1/2020 20:58 12:11:00 Power Generator failure (Indeterminate) Team working on site INC400206 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 20:58 12:11:00 Power Power Failure (Solar System failure) Backup genset out of fuel, Site will back on air with the solar power INC400213 HDO512 SANS_FIL Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/1/2020 22:31 10:32:08 Power Generator failure (Indeterminate) Team is waiting for access. Follow up is ongoing INC399183 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 7/2/2020 0:10 9:19:34 Power Generator Failure (Engine Knocking ) Team is at WH collecting the genset, ETR to be provided by Talkpool INC400230 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 1:07 7:56:34 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow is ongoing. INC400199 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 3:39 5:24:59 Power Generator failure (Indeterminate) Power team will check the site at 9:20 AM INC400363 HDS009 CYVADIER Sud-Est Ericsson 2G+3G B Talkpool 7/2/2020 4:44 4:45:34 Power Generator failure (Indeterminate) The area is currently blocked. Next update to share when available INC400083 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/2/2020 6:02 3:07:00 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC400264 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/2/2020 6:54 2:35:34 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC400385 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 7/2/2020 8:14 1:15:37 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 10:30h INC400273 HDO649 RUEDAY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 8:12 0:51:22 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 10:00 AM INC400387 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 8:18 0:45:26 Power Generator failure (Indeterminate) Team has been dispatched. ETA:10:45 AM INC400387 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 8:18 0:45:26 Dependent Affected by the power issue at the main site Affected by HDO592 INC400389 HAIDO156 BUTTE_BOYER Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 8:19 0:44:52 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 10:30 AM INC400277 HAIDO130 DUPONT Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 8:36 0:27:23 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 2nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 2nd INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update July 2nd INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update July 2nd INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update July 2nd INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Thu Jul 2 08:09:06 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Thu, 2 Jul 2020 14:09:06 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM In-Reply-To: References: Message-ID: HDO084: Fuel team on site. Best Regards, [cid:image001.jpg at 01D65058.CED52E70] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Pierre Moise Bouloute On Behalf Of Haiti Noc Sent: Thursday, July 2, 2020 10:00 AM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: NOC hourly report at 9:00 AM Hello All, Received the NOC hourly report done at 9:00 AM Sites off air by Class Class A B C D Total Total 10 9 9 15 43 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 23 9 1 0 28 ZTE 4 4 1 0 4 Huawei 11 11 11 0 11 Network 38 24 13 0 43 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 3 0 5 8 43 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 875:39:06 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 277:26:06 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 252:53:56 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 211:47:00 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 122:14:32 Power Generator Failure (Engine broken) Team is at WH collecting the genset, ETR to be provided by Talkpool INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 116:52:00 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 86:27:00 Power Generator failure (Indeterminate) Team is at WH collecting the genset, ETR to be provided by Talkpool INC398624 HDS261 DAVY Sud Ericsson 2G D Talkpool 6/29/2020 3:02 78:27:09 Power Generator Failure (Engine Knocking ) New genset approved. ETR to be provided by Talkpool INC399535 HAIDS254 TAUREAU Sud ZTE 2G+3G C Talkpool 6/30/2020 15:02 42:27:36 Power Generator Failure (Faulty AVR) Faulty AVR and Dynamo. Spare is expected to send in the region today INC399756 HDO323 BELANTON Ouest Ericsson 3G A Talkpool 7/1/2020 4:01 29:08:00 Dependent Affected by the Transmission issue at the main site Site Affected by HDO300/ TX team is working on this case INC399756 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Talkpool 7/1/2020 4:01 29:08:00 Dependent Affected by the Transmission issue at the main site Site Affected by HDO300/ TX team is working on this case INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 23:17:34 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Follow up is ongoing to collect the spare part INC399860 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M Fuel 7/1/2020 10:56 22:07:33 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/1/2020) at 3:58 PM. ETR will be provided by them INC400022 HAIDS139 LEVEILLE_CHANTAL Sud ZTE 2G+3G C O&M FUEL 7/1/2020 14:46 18:43:51 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/1/2020 at 9:35PM. ETR to be provided. INC399994 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/1/2020 15:02 18:27:30 Power Generator Failure (AC Alternator Failure) AC alternator faulty, more update will be shared once available. INC400066 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G+3G A Talkpool 7/1/2020 18:46 14:43:33 Power Power Failure (Indeterminate) ETA is expired, the team claims 30 minutes more to reach the site. ETA: 09:50h INC400151 HDC212 DOMOND Centre Ericsson 2G D O&M Fuel 7/1/2020 18:42 14:26:28 Fuel Generator failure (Fuel issue) Fuel Team is informed since 7/1/2020 , 10:00PM. ETR to be provide by them INC400151 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D O&M Fuel 7/1/2020 18:42 14:26:28 Dependent Affected by the fuel issue at the main site Affected by HDC212 INC400151 HDC332 TI FOND Centre Ericsson 2G D O&M Fuel 7/1/2020 18:42 14:26:28 Dependent Affected by the fuel issue at the main site Affected by HDC212 INC399907 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/1/2020 19:10 13:59:00 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC400072 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/1/2020 19:34 13:55:56 Power Power Failure (Indeterminate) New genset approved. ETR to be provided by Talkpool INC400170 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/1/2020 19:41 13:22:14 Transmission Transmission (Indeterminate) Contact lost between RTN and the BBU. Team still working on site INC400082 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/1/2020 19:41 13:22:14 Transmission Transmission (Indeterminate) No power issue found on site. TX team has been informed. ETA: 9:30 AM INC399756 HDO331 PETIT_BOIS Ouest Ericsson 3G A Talkpool 7/1/2020 20:50 12:19:00 Dependent Affected by the Transmission issue at the main site Site Affected by HDO300/ TX team is working on this case INC400099 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool 7/1/2020 21:14 12:15:56 Transmission Transmission (Indeterminate) No power issue found. TX team has been informed. ETA not yet provided INC400187 HDC268 DESARMES Artibonite Ericsson 2G+3G A Talkpool 7/1/2020 20:58 12:11:00 Transmission Transmission (Indeterminate) After power team intervention, TX is requested, ETA to be provided INC400187 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 7/1/2020 20:58 12:11:00 Dependent Affected by the power issue at the main site Attached to HDC268 INC400187 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 7/1/2020 20:58 12:11:00 Dependent Affected by the power issue at the main site Attached to HDC268 INC400094 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 7/1/2020 20:58 12:11:00 Power Generator failure (Indeterminate) Team working on site INC400206 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 20:58 12:11:00 Power Power Failure (Solar System failure) Backup genset out of fuel, Site will back on air with the solar power INC400213 HDO512 SANS_FIL Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/1/2020 22:31 10:32:08 Power Generator failure (Indeterminate) Team is waiting for access. Follow up is ongoing INC399183 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 7/2/2020 0:10 9:19:34 Power Generator Failure (Engine Knocking ) Team is at WH collecting the genset, ETR to be provided by Talkpool INC400230 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 1:07 7:56:34 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow is ongoing. INC400199 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 3:39 5:24:59 Power Generator failure (Indeterminate) Power team will check the site at 9:20 AM INC400363 HDS009 CYVADIER Sud-Est Ericsson 2G+3G B Talkpool 7/2/2020 4:44 4:45:34 Power Generator failure (Indeterminate) The area is currently blocked. Next update to share when available INC400083 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/2/2020 6:02 3:07:00 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC400264 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/2/2020 6:54 2:35:34 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC400385 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 7/2/2020 8:14 1:15:37 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 10:30h INC400273 HDO649 RUEDAY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 8:12 0:51:22 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 10:00 AM INC400387 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 8:18 0:45:26 Power Generator failure (Indeterminate) Team has been dispatched. ETA:10:45 AM INC400387 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 8:18 0:45:26 Dependent Affected by the power issue at the main site Affected by HDO592 INC400389 HAIDO156 BUTTE_BOYER Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 8:19 0:44:52 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 10:30 AM INC400277 HAIDO130 DUPONT Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 8:36 0:27:23 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 2nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 2nd INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update July 2nd INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update July 2nd INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update July 2nd INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 10377 bytes Desc: image003.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 2390 bytes Desc: image001.jpg URL: From Muhammad.Irshad at digicelgroup.com Thu Jul 2 08:35:27 2020 From: Muhammad.Irshad at digicelgroup.com (Muhammad Irshad) Date: Thu, 2 Jul 2020 14:35:27 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM In-Reply-To: References: Message-ID: Now HAIDO084 is restored BR// Muhammad Irshad From: John Ormonde Sent: Thursday, July 2, 2020 10:09 AM To: Haiti Noc ; 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: RE: NOC hourly report at 9:00 AM HDO084: Fuel team on site. Best Regards, [cid:image001.jpg at 01D6505C.6E076500] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Pierre Moise Bouloute > On Behalf Of Haiti Noc Sent: Thursday, July 2, 2020 10:00 AM To: 'fibertt at tpmanagementsa.com' >; 'fon at tpmanagementsa.com' >; 'hpu.maintenance at tpmanagementsa.com' >; 'hpu_alarms at tpmanagementsa.com' >; 'msc at tpmanagementsa.com' >; 'powertt at tpmanagementsa.com' >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; 'tp.fo at tpmanagementsa.com' >; 'tp.imc.haiti at tpmanagementsa.com' >; 'tp.ran at tpmanagementsa.com' >; 'tp_tech at tpmanagementsa.com' >; Jithin J Singh >; 'Astrid' >; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana >; journal.ht at talkpool.com; Muhammad Irshad >; Bernard Yacoub >; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Hai_Tech_O&M > Subject: NOC hourly report at 9:00 AM Hello All, Received the NOC hourly report done at 9:00 AM Sites off air by Class Class A B C D Total Total 10 9 9 15 43 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 23 9 1 0 28 ZTE 4 4 1 0 4 Huawei 11 11 11 0 11 Network 38 24 13 0 43 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 3 0 5 8 43 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 875:39:06 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 277:26:06 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 252:53:56 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 211:47:00 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 122:14:32 Power Generator Failure (Engine broken) Team is at WH collecting the genset, ETR to be provided by Talkpool INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 116:52:00 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 86:27:00 Power Generator failure (Indeterminate) Team is at WH collecting the genset, ETR to be provided by Talkpool INC398624 HDS261 DAVY Sud Ericsson 2G D Talkpool 6/29/2020 3:02 78:27:09 Power Generator Failure (Engine Knocking ) New genset approved. ETR to be provided by Talkpool INC399535 HAIDS254 TAUREAU Sud ZTE 2G+3G C Talkpool 6/30/2020 15:02 42:27:36 Power Generator Failure (Faulty AVR) Faulty AVR and Dynamo. Spare is expected to send in the region today INC399756 HDO323 BELANTON Ouest Ericsson 3G A Talkpool 7/1/2020 4:01 29:08:00 Dependent Affected by the Transmission issue at the main site Site Affected by HDO300/ TX team is working on this case INC399756 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Talkpool 7/1/2020 4:01 29:08:00 Dependent Affected by the Transmission issue at the main site Site Affected by HDO300/ TX team is working on this case INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 23:17:34 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Follow up is ongoing to collect the spare part INC399860 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M Fuel 7/1/2020 10:56 22:07:33 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/1/2020) at 3:58 PM. ETR will be provided by them INC400022 HAIDS139 LEVEILLE_CHANTAL Sud ZTE 2G+3G C O&M FUEL 7/1/2020 14:46 18:43:51 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/1/2020 at 9:35PM. ETR to be provided. INC399994 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/1/2020 15:02 18:27:30 Power Generator Failure (AC Alternator Failure) AC alternator faulty, more update will be shared once available. INC400066 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G+3G A Talkpool 7/1/2020 18:46 14:43:33 Power Power Failure (Indeterminate) ETA is expired, the team claims 30 minutes more to reach the site. ETA: 09:50h INC400151 HDC212 DOMOND Centre Ericsson 2G D O&M Fuel 7/1/2020 18:42 14:26:28 Fuel Generator failure (Fuel issue) Fuel Team is informed since 7/1/2020 , 10:00PM. ETR to be provide by them INC400151 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D O&M Fuel 7/1/2020 18:42 14:26:28 Dependent Affected by the fuel issue at the main site Affected by HDC212 INC400151 HDC332 TI FOND Centre Ericsson 2G D O&M Fuel 7/1/2020 18:42 14:26:28 Dependent Affected by the fuel issue at the main site Affected by HDC212 INC399907 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/1/2020 19:10 13:59:00 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC400072 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/1/2020 19:34 13:55:56 Power Power Failure (Indeterminate) New genset approved. ETR to be provided by Talkpool INC400170 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/1/2020 19:41 13:22:14 Transmission Transmission (Indeterminate) Contact lost between RTN and the BBU. Team still working on site INC400082 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/1/2020 19:41 13:22:14 Transmission Transmission (Indeterminate) No power issue found on site. TX team has been informed. ETA: 9:30 AM INC399756 HDO331 PETIT_BOIS Ouest Ericsson 3G A Talkpool 7/1/2020 20:50 12:19:00 Dependent Affected by the Transmission issue at the main site Site Affected by HDO300/ TX team is working on this case INC400099 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool 7/1/2020 21:14 12:15:56 Transmission Transmission (Indeterminate) No power issue found. TX team has been informed. ETA not yet provided INC400187 HDC268 DESARMES Artibonite Ericsson 2G+3G A Talkpool 7/1/2020 20:58 12:11:00 Transmission Transmission (Indeterminate) After power team intervention, TX is requested, ETA to be provided INC400187 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 7/1/2020 20:58 12:11:00 Dependent Affected by the power issue at the main site Attached to HDC268 INC400187 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 7/1/2020 20:58 12:11:00 Dependent Affected by the power issue at the main site Attached to HDC268 INC400094 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 7/1/2020 20:58 12:11:00 Power Generator failure (Indeterminate) Team working on site INC400206 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 20:58 12:11:00 Power Power Failure (Solar System failure) Backup genset out of fuel, Site will back on air with the solar power INC400213 HDO512 SANS_FIL Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/1/2020 22:31 10:32:08 Power Generator failure (Indeterminate) Team is waiting for access. Follow up is ongoing INC399183 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 7/2/2020 0:10 9:19:34 Power Generator Failure (Engine Knocking ) Team is at WH collecting the genset, ETR to be provided by Talkpool INC400230 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 1:07 7:56:34 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow is ongoing. INC400199 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 3:39 5:24:59 Power Generator failure (Indeterminate) Power team will check the site at 9:20 AM INC400363 HDS009 CYVADIER Sud-Est Ericsson 2G+3G B Talkpool 7/2/2020 4:44 4:45:34 Power Generator failure (Indeterminate) The area is currently blocked. Next update to share when available INC400083 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/2/2020 6:02 3:07:00 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC400264 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/2/2020 6:54 2:35:34 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC400385 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 7/2/2020 8:14 1:15:37 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 10:30h INC400273 HDO649 RUEDAY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 8:12 0:51:22 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 10:00 AM INC400387 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 8:18 0:45:26 Power Generator failure (Indeterminate) Team has been dispatched. ETA:10:45 AM INC400387 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 8:18 0:45:26 Dependent Affected by the power issue at the main site Affected by HDO592 INC400389 HAIDO156 BUTTE_BOYER Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 8:19 0:44:52 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 10:30 AM INC400277 HAIDO130 DUPONT Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 8:36 0:27:23 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 2nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 2nd INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update July 2nd INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update July 2nd INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update July 2nd INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 2390 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 10377 bytes Desc: image002.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 2 09:41:54 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 2 Jul 2020 15:41:54 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 7 9 8 17 41 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 27 8 1 0 29 ZTE 4 4 1 0 4 Huawei 8 8 8 0 8 Network 39 20 10 0 41 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 2 0 5 7 41 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 878:13:16 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 280:00:16 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 255:02:16 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 214:16:16 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 124:44:16 Power Generator Failure (Engine broken) Engine broken. Waiting for genset approval. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 119:21:16 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 88:56:16 Power Generator failure (Indeterminate) The genset caught fire. More update will be sent once available for confirmation INC398624 HDS261 DAVY Sud Ericsson 2G D Talkpool 6/29/2020 3:02 80:36:16 Power Generator Failure (Engine Knocking ) New genset approved. ETR to be provided by Talkpool INC399535 HAIDS254 TAUREAU Sud ZTE 2G+3G C Talkpool 6/30/2020 15:02 44:36:16 Power Generator Failure (Faulty AVR) Faulty AVR and Dynamo. Spare is expected to send in the region today INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 25:26:16 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Follow up is ongoing to collect the spare part INC400022 HAIDS139 LEVEILLE_CHANTAL Sud ZTE 2G+3G C O&M FUEL 7/1/2020 14:46 20:52:16 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/1/2020 at 9:35PM. ETR to be provided. INC399994 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/1/2020 15:02 20:36:16 Power Generator Failure (AC Alternator Failure) AC alternator faulty, more update will be shared once available. INC400151 HDC212 DOMOND Centre Ericsson 2G D O&M Fuel 7/1/2020 18:42 16:56:16 Fuel Generator failure (Fuel issue) Fuel Team is informed since 7/1/2020 , 10:00PM. ETR to be provide by them INC400151 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D O&M Fuel 7/1/2020 18:42 16:56:16 Dependent Affected by the fuel issue at the main site Affected by HDC212 INC400151 HDC332 TI FOND Centre Ericsson 2G D O&M Fuel 7/1/2020 18:42 16:56:16 Dependent Affected by the fuel issue at the main site Affected by HDC212 INC400066 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G+3G A Talkpool 7/1/2020 18:46 16:52:16 Transmission Transmission (Indeterminate) No power issue found. TX team has been informed. ETA not yet provided INC400072 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/1/2020 19:34 16:04:16 Power Generator Failure (Engine broken) New genset approved. ETR to be provided by Talkpool INC400082 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/1/2020 19:41 15:57:16 Transmission Transmission (Indeterminate) Team is waiting for access. Follow up is ongoing INC400187 HDC268 DESARMES Artibonite Ericsson 2G+3G A Talkpool 7/1/2020 20:58 14:40:16 Transmission Transmission (Indeterminate) After power team intervention, TX is requested, ETA 12:30 PM INC400187 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 7/1/2020 20:58 14:40:16 Dependent Affected by the power issue at the main site Attached to HDC268 INC400187 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 7/1/2020 20:58 14:40:16 Dependent Affected by the power issue at the main site Attached to HDC268 INC400206 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 20:58 14:40:16 Power Power Failure (Solar System failure) Backup genset out of fuel, Site will back on air with the solar power INC400099 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool 7/1/2020 21:14 14:24:16 Transmission Transmission (Indeterminate) No power issue found. TX team has been informed. ETA: 14:30h INC399183 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 7/2/2020 0:10 11:28:16 Power Generator Failure (Engine Knocking ) Team is at WH collecting the genset, ETR to be provided by Talkpool INC400363 HDS009 CYVADIER Sud-Est Ericsson 2G+3G B Talkpool 7/2/2020 4:44 6:54:16 Power Generator failure (Indeterminate) The area is currently blocked. Next update to share when available INC400264 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/2/2020 6:54 4:44:16 Power Power Failure (Solar System failure) Solar system failed due to bad weather in the region INC400273 HDO649 RUEDAY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 8:12 3:26:16 Power Generator failure (Indeterminate) Team is waiting for access. Follow up is ongoing INC400385 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 7/2/2020 8:14 3:24:16 Power Power Failure (Indeterminate) Team is on site INC400387 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 8:18 3:20:16 Power Generator failure (Indeterminate) Team is working on site INC400387 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 8:18 3:20:16 Dependent Affected by the power issue at the main site Affected by HDO592 INC400389 HAIDO156 BUTTE_BOYER Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 8:19 3:19:16 Power Generator failure (Indeterminate) Team is working on site INC400401 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 7/2/2020 8:54 2:44:16 Power Generator failure (Indeterminate) Team is informed, ETA 10:30 AM, team requested 40 minutes for reach the site INC400401 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 7/2/2020 8:54 2:44:16 Dependent Affected by the power issue at the main site Attached with HDC280 INC400406 HDO455 DUPIN_CORNILLON Ouest Ericsson 2G D Talkpool 7/2/2020 9:34 2:04:16 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided INC400296 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 7/2/2020 9:42 1:56:16 Power Generator failure (Indeterminate) Team is informed, ETA 12:45 PM INC400293 HDN230 NAN_CHAMPS Nord Ericsson 2G+3G B Talkpool 7/2/2020 9:42 1:56:16 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided INC400413 HDO273 DELMAS_40B Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 10:02 1:36:16 Power Generator failure (Indeterminate) Team has been dispatched. ETA:12:30 PM INC400413 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 10:02 1:36:16 Dependent Affected by the power issue at the main site Affected by HDO273 INC400414 HAIDO259 FLEURIO_MARASSA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 10:10 1:28:16 Power Generator failure (Indeterminate) Team has been dispatched. ETA:12:30 PM INC400341 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 7/2/2020 10:34 1:04:16 Power Power Failure (Indeterminate) Portable genset is out for fuel, ETR to be provided INC400507 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 7/2/2020 10:38 1:00:16 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 2nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 2nd INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update July 2nd INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update July 2nd INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update July 2nd INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Thu Jul 2 10:43:45 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Thu, 2 Jul 2020 16:43:45 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM In-Reply-To: References: Message-ID: Hello NOC, Please see the updated comments- * HDC321 ? GENSET COLLECTED, ETA 3PM * HGA010 ? ETA 12PM * HDO674 ? TEAM WORKING ON SITE * HDC268 ? TX TEAM WAITINGG FOR ACCESS * HDN114 ? EETA 1PM TO CHECK SOLAR * HDO649 ? TEAM WORKING ON SITE * HDO156 ? TEAM WORKING ON SITE * HDN230 ? RUNNING ON COMMERCIAL EDH * HDO259 ? TEAM WORKING ON SITE * HDO337 ? ETA 2PM Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 02 July 2020 11:43 To: 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; Journal; Muhammad Irshad; Bernard Yacoub; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy; Eng Teck Ng; HAI_Tech_Noc; Geoffrey Collins; Frantz Jean Baptiste; Jean Yvelt Marseille; Hai_Tech_O&M Subject: [Fon] NOC hourly report at 11:00 AM Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 7 9 8 17 41 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 27 8 1 0 29 ZTE 4 4 1 0 4 Huawei 8 8 8 0 8 Network 39 20 10 0 41 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 2 0 5 7 41 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 878:13:16 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 280:00:16 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 255:02:16 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 214:16:16 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 124:44:16 Power Generator Failure (Engine broken) Engine broken. Waiting for genset approval. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 119:21:16 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 88:56:16 Power Generator failure (Indeterminate) The genset caught fire. More update will be sent once available for confirmation INC398624 HDS261 DAVY Sud Ericsson 2G D Talkpool 6/29/2020 3:02 80:36:16 Power Generator Failure (Engine Knocking ) New genset approved. ETR to be provided by Talkpool INC399535 HAIDS254 TAUREAU Sud ZTE 2G+3G C Talkpool 6/30/2020 15:02 44:36:16 Power Generator Failure (Faulty AVR) Faulty AVR and Dynamo. Spare is expected to send in the region today INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 25:26:16 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Follow up is ongoing to collect the spare part INC400022 HAIDS139 LEVEILLE_CHANTAL Sud ZTE 2G+3G C O&M FUEL 7/1/2020 14:46 20:52:16 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/1/2020 at 9:35PM. ETR to be provided. INC399994 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/1/2020 15:02 20:36:16 Power Generator Failure (AC Alternator Failure) AC alternator faulty, more update will be shared once available. INC400151 HDC212 DOMOND Centre Ericsson 2G D O&M Fuel 7/1/2020 18:42 16:56:16 Fuel Generator failure (Fuel issue) Fuel Team is informed since 7/1/2020 , 10:00PM. ETR to be provide by them INC400151 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D O&M Fuel 7/1/2020 18:42 16:56:16 Dependent Affected by the fuel issue at the main site Affected by HDC212 INC400151 HDC332 TI FOND Centre Ericsson 2G D O&M Fuel 7/1/2020 18:42 16:56:16 Dependent Affected by the fuel issue at the main site Affected by HDC212 INC400066 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G+3G A Talkpool 7/1/2020 18:46 16:52:16 Transmission Transmission (Indeterminate) No power issue found. TX team has been informed. ETA not yet provided INC400072 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/1/2020 19:34 16:04:16 Power Generator Failure (Engine broken) New genset approved. ETR to be provided by Talkpool INC400082 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/1/2020 19:41 15:57:16 Transmission Transmission (Indeterminate) Team is waiting for access. Follow up is ongoing INC400187 HDC268 DESARMES Artibonite Ericsson 2G+3G A Talkpool 7/1/2020 20:58 14:40:16 Transmission Transmission (Indeterminate) After power team intervention, TX is requested, ETA 12:30 PM INC400187 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 7/1/2020 20:58 14:40:16 Dependent Affected by the power issue at the main site Attached to HDC268 INC400187 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 7/1/2020 20:58 14:40:16 Dependent Affected by the power issue at the main site Attached to HDC268 INC400206 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 20:58 14:40:16 Power Power Failure (Solar System failure) Backup genset out of fuel, Site will back on air with the solar power INC400099 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool 7/1/2020 21:14 14:24:16 Transmission Transmission (Indeterminate) No power issue found. TX team has been informed. ETA: 14:30h INC399183 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 7/2/2020 0:10 11:28:16 Power Generator Failure (Engine Knocking ) Team is at WH collecting the genset, ETR to be provided by Talkpool INC400363 HDS009 CYVADIER Sud-Est Ericsson 2G+3G B Talkpool 7/2/2020 4:44 6:54:16 Power Generator failure (Indeterminate) The area is currently blocked. Next update to share when available INC400264 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/2/2020 6:54 4:44:16 Power Power Failure (Solar System failure) Solar system failed due to bad weather in the region INC400273 HDO649 RUEDAY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 8:12 3:26:16 Power Generator failure (Indeterminate) Team is waiting for access. Follow up is ongoing INC400385 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 7/2/2020 8:14 3:24:16 Power Power Failure (Indeterminate) Team is on site INC400387 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 8:18 3:20:16 Power Generator failure (Indeterminate) Team is working on site INC400387 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 8:18 3:20:16 Dependent Affected by the power issue at the main site Affected by HDO592 INC400389 HAIDO156 BUTTE_BOYER Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 8:19 3:19:16 Power Generator failure (Indeterminate) Team is working on site INC400401 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 7/2/2020 8:54 2:44:16 Power Generator failure (Indeterminate) Team is informed, ETA 10:30 AM, team requested 40 minutes for reach the site INC400401 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 7/2/2020 8:54 2:44:16 Dependent Affected by the power issue at the main site Attached with HDC280 INC400406 HDO455 DUPIN_CORNILLON Ouest Ericsson 2G D Talkpool 7/2/2020 9:34 2:04:16 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided INC400296 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 7/2/2020 9:42 1:56:16 Power Generator failure (Indeterminate) Team is informed, ETA 12:45 PM INC400293 HDN230 NAN_CHAMPS Nord Ericsson 2G+3G B Talkpool 7/2/2020 9:42 1:56:16 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided INC400413 HDO273 DELMAS_40B Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 10:02 1:36:16 Power Generator failure (Indeterminate) Team has been dispatched. ETA:12:30 PM INC400413 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 10:02 1:36:16 Dependent Affected by the power issue at the main site Affected by HDO273 INC400414 HAIDO259 FLEURIO_MARASSA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 10:10 1:28:16 Power Generator failure (Indeterminate) Team has been dispatched. ETA:12:30 PM INC400341 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 7/2/2020 10:34 1:04:16 Power Power Failure (Indeterminate) Portable genset is out for fuel, ETR to be provided INC400507 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 7/2/2020 10:38 1:00:16 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided * Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 2nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 2nd INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update July 2nd INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update July 2nd INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update July 2nd INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[83368657].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[83368657].png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: 6710F1C45B12456A93C9AD8DC7376F01.png Type: image/png Size: 132 bytes Desc: 6710F1C45B12456A93C9AD8DC7376F01.png URL: From Haiti.Noc at digicelgroup.com Thu Jul 2 10:53:01 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 2 Jul 2020 16:53:01 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for 12:00 PM In-Reply-To: References: Message-ID: Dear All, Please receive below the report about the site Running on battery in the network for 12:00 PM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC400199 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei A Talkpool 7/1/2020 22:20 14:30:06 Power Generator failure (Indeterminate) Team is on site for corrective action Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 2 11:10:35 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 2 Jul 2020 17:10:35 +0000 Subject: [Rantt] Partially_Down__Sites_REPORT in the network for 1:00 PM In-Reply-To: References: Message-ID: Hello All, Please receive below the report for partially down sites in the network for 1:00 PM cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 590:55:23 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 467:43:23 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 341:46:23 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 173:19:23 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 147:09:23 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/27/2020 20:00 113:09:23 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR will be shared once available. INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/29/2020 10:02 75:07:23 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC399406 HGA014 AZILE Nippes Ericsson 2G A Talkpool 6/30/2020 13:00 48:09:23 RBS RBS Fault (DUG Failure) Faulty DUG needed to be replaced. Spare not yet available INC399689 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 3:30 33:39:23 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399730 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/1/2020 10:14 26:55:23 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399870 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 25:34:23 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 23:39:23 RBS RBS Fault (RUS failure) RRUS01B3 faulty, spare need to be replaced. ETR not yet available. INC400209 HDN253 K-FOU_CARACOL Nord-Est Ericsson 2G D Talkpool 7/1/2020 22:22 14:47:23 RBS RBS Fault (DUG Failure) DUG failure , new spare requested for replacement INC400335 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G A Talkpool 7/2/2020 0:30 12:39:23 RBS RBS Fault (RUS failure) RUS01B8 faulty , new spare requested for replacement INC400232 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 7/2/2020 1:10 11:59:23 RBS RBS Fault (RUS failure) RUS01B3 faulty , new spare requested for replacement INC400286 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 7/2/2020 8:58 4:11:23 RBS RBS Fault (RUS failure) Team is informed , ETA 1:45 PM INC400293 HDN247 CLAIRICE Nord Ericsson 2G D Talkpool 7/2/2020 9:42 3:27:23 Dependent Affected by the power issue at the main site Affected by HDN230 INC400293 HDN246 K_FOU_BATTANT Nord Ericsson 2G D Talkpool 7/2/2020 9:42 3:27:23 Dependent Affected by the power issue at the main site Affected by HDN230 INC400162 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/2/2020 11:49 1:20:23 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 2 12:36:24 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 2 Jul 2020 18:36:24 +0000 Subject: [Rantt] NOC hourly report at 2:00 PM Message-ID: Hello All, Received the NOC hourly report done at 2:00 PM Sites off air by Class Class A B C D Total Total 8 7 8 15 38 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 25 6 1 0 27 ZTE 4 4 1 0 4 Huawei 7 7 7 0 7 Network 36 17 9 0 38 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 2 0 3 6 38 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 881:09:30 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 282:56:30 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 257:58:30 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 217:12:30 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 127:40:30 Power Generator Failure (Engine broken) Engine broken. Team will be replaced the genset, ETA 3:00 PM INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 122:17:30 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 91:52:30 Power Generator failure (Indeterminate) The genset caught fire. More update will be sent once available for confirmation INC398624 HDS261 DAVY Sud Ericsson 2G D Talkpool 6/29/2020 3:02 83:32:30 Power Generator Failure (Engine Knocking ) New genset approved. ETR to be provided by Talkpool INC399535 HAIDS254 TAUREAU Sud ZTE 2G+3G C Talkpool 6/30/2020 15:02 47:32:30 Power Generator Failure (Faulty AVR) Faulty AVR and Dynamo. Spare is expected to send in the region today INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 28:22:30 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Follow up is ongoing to collect the spare part INC400022 HAIDS139 LEVEILLE_CHANTAL Sud ZTE 2G+3G C O&M FUEL 7/1/2020 14:46 23:48:30 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/1/2020 at 9:35PM. ETR to be provided. INC399994 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/1/2020 15:02 23:32:30 Power Generator Failure (AC Alternator Failure) AC alternator faulty, more update will be shared once available. INC400151 HDC212 DOMOND Centre Ericsson 2G D O&M Fuel 7/1/2020 18:42 19:52:30 Fuel Generator failure (Fuel issue) Fuel Team is informed since 7/1/2020 , 10:00PM. ETR to be provide by them INC400151 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D O&M Fuel 7/1/2020 18:42 19:52:30 Dependent Affected by the fuel issue at the main site Affected by HDC212 INC400151 HDC332 TI FOND Centre Ericsson 2G D O&M Fuel 7/1/2020 18:42 19:52:30 Dependent Affected by the fuel issue at the main site Affected by HDC212 INC400066 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G+3G A Talkpool 7/1/2020 18:46 19:48:30 Transmission Transmission (Indeterminate) Team still working on site for a major corrective INC400072 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/1/2020 19:34 19:00:30 Power Generator Failure (Engine broken) New genset approved. ETR to be provided by Talkpool INC400206 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 20:58 17:36:30 Power Power Failure (Solar System failure) Backup genset out of fuel, team is informed to check the solar, ETA 1:00 PM, is expired waiting for new update INC400099 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool 7/1/2020 21:14 17:20:30 Transmission Transmission (Indeterminate) No power issue found. TX team has been informed. ETA: 14:30h INC399183 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 7/2/2020 0:10 14:24:30 Power Generator Failure (Engine Knocking ) Team is at WH collecting the genset, ETR to be provided by Talkpool INC400355 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 4:07 10:27:30 Power Generator Failure (Alternator Failure) DC alternator faulty / Rectifier suspected faulty by TP. Follow up is ongoing INC400363 HDS009 CYVADIER Sud-Est Ericsson 2G+3G B Talkpool 7/2/2020 4:44 9:50:30 Power Generator failure (Indeterminate) The area is currently blocked. Next update to share when available INC400264 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/2/2020 6:54 7:40:30 Power Power Failure (Solar System failure) Solar system failed due to bad weather in the region INC400385 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 7/2/2020 8:14 6:20:30 Power Power Failure (Indeterminate) Faulty Dynamo must be replaced. Next update to share when available INC400387 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 8:18 6:16:30 Power Generator failure (Water Pump Issue) Water pump faulty. Follow up is ongoing INC400387 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 8:18 6:16:30 Dependent Affected by the power issue at the main site Affected by HDO592 INC400401 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 7/2/2020 8:54 5:40:30 Power Generator failure (Indeterminate) Team is on site INC400406 HDO455 DUPIN_CORNILLON Ouest Ericsson 2G D Talkpool 7/2/2020 9:34 5:00:30 Power Generator failure (Indeterminate) Team refuse to give any update for the site INC400406 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/2/2020 9:34 5:00:30 Dependent Affected by the power issue at the main site Affected by HDO455 INC400293 HDN230 NAN_CHAMPS Nord Ericsson 2G B Talkpool 7/2/2020 9:42 4:52:30 Power Generator failure (Indeterminate) Site running on EDH ( Caracol Power ) INC400413 HDO273 DELMAS_40B Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 10:02 4:32:30 Power Generator failure (Indeterminate) Team is waiting for access. Follow up is ongoing INC400413 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 10:02 4:32:30 Dependent Affected by the power issue at the main site Affected by HDO273 INC400507 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 7/2/2020 10:38 3:56:30 Power Generator failure (Indeterminate) Team is informed, ETA 2:30 PM INC400515 HDS243 FOUNEACHOT Sud Ericsson 2G A Talkpool 7/2/2020 11:10 3:24:30 Dependent Affected by the power issue at the main site Affected by power issue on SDH023. INC400542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/2/2020 12:46 1:48:30 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided INC400546 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 7/2/2020 12:58 1:36:30 Power Generator failure (Indeterminate) Team is on site INC400199 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 12:59 1:35:30 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC400558 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/2/2020 13:45 0:49:30 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 2nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 2nd INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update July 2nd INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update July 2nd INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update July 2nd INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 2 12:41:07 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 2 Jul 2020 18:41:07 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for 2:00 PM In-Reply-To: References: Message-ID: Dear All, There are no sites reported RUNNING ON BATTERY in the Network for 2:00 PM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 2 13:00:40 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 2 Jul 2020 19:00:40 +0000 Subject: [Rantt] Partially_Down__Sites_REPORT in the network for 3:00 PM Message-ID: Hello All, Please receive below the report for partially down sites in the network for 3:00 PM. cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 592:43:39 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 469:31:39 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 343:34:39 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 175:07:39 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 148:57:39 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/27/2020 20:00 114:57:39 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR will be shared once available. INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/29/2020 10:02 76:55:39 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC399406 HGA014 AZILE Nippes Ericsson 2G A Talkpool 6/30/2020 13:00 49:57:39 RBS RBS Fault (DUG Failure) Faulty DUG needed to be replaced. Spare not yet available INC399689 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 3:30 35:27:39 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399730 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/1/2020 10:14 28:43:39 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399870 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 27:22:39 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 25:27:39 RBS RBS Fault (RUS failure) RRUS01B3 faulty, spare need to be replaced. ETR not yet available. INC400200 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 3G A Talkpool 7/1/2020 22:20 16:37:39 RBS RBS Fault (RUS failure) RRUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400209 HDN253 K-FOU_CARACOL Nord-Est Ericsson 2G D Talkpool 7/1/2020 22:22 16:35:39 RBS RBS Fault (DUG Failure) DUG failure , new spare requested for replacement INC400335 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G A Talkpool 7/2/2020 0:30 14:27:39 RBS RBS Fault (RUS failure) RUS01B8 faulty , new spare requested for replacement INC400232 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 7/2/2020 1:10 13:47:39 RBS RBS Fault (RUS failure) RUS01B3 faulty , new spare requested for replacement INC400293 HDN247 CLAIRICE Nord Ericsson 2G D Talkpool 7/2/2020 9:42 5:15:39 Dependent Affected by the power issue at the main site Affected by HDN230 INC400293 HDN246 K_FOU_BATTANT Nord Ericsson 2G D Talkpool 7/2/2020 9:42 5:15:39 Dependent Affected by the power issue at the main site Affected by HDN230 INC400086 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/2/2020 11:41 3:16:39 RBS RBS Fault (RUS failure) RRUS01B3 faulty, spare need to be replaced. ETR not yet available. INC400162 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/2/2020 11:49 3:08:39 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400443 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 7/2/2020 12:30 2:27:39 RBS RBS Fault (Indeterminate) Sector S down. Team has been informed. ETA to be provided INC399994 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/2/2020 13:29 1:28:39 Power Power Failure (Indeterminate) AC alternator faulty, more update will be shared once available. Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 2 14:20:12 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 2 Jul 2020 20:20:12 +0000 Subject: [Rantt] NOC hourly report at 4:00 PM Message-ID: Hello All, Received the NOC hourly report done at 4:00 PM Sites off air by Class Class A B C D Total Total 3 8 10 26 47 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 35 5 1 0 38 ZTE 3 3 0 0 3 Huawei 6 6 5 0 6 Network 44 14 6 0 47 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 31 2 0 2 12 47 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 882:17:31 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 284:04:31 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 259:10:25 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 218:50:15 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 129:17:47 Power Generator Failure (Engine broken) Engine broken. Team will be replaced the genset, ETA 3:00 PM INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 123:55:15 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 93:30:15 Power Generator failure (Indeterminate) The genset caught fire. More update will be sent once available for confirmation INC398624 HDS261 DAVY Sud Ericsson 2G D Talkpool 6/29/2020 3:02 84:43:38 Power Generator Failure (Engine Knocking ) New genset approved. ETR to be provided by Talkpool INC399535 HAIDS254 TAUREAU Sud ZTE 2G+3G C Talkpool 6/30/2020 15:02 48:44:05 Power Generator Failure (Faulty AVR) Faulty AVR and Dynamo. Spare is expected to send in the region today INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 29:34:03 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Follow up is ongoing to collect the spare part INC400022 HAIDS139 LEVEILLE_CHANTAL Sud ZTE 2G+3G C O&M FUEL 7/1/2020 14:46 25:00:20 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/1/2020 at 9:35PM. ETR to be provided. INC399994 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/1/2020 15:02 24:43:59 Power Generator Failure (AC Alternator Failure) AC alternator faulty, more update will be shared once available. INC400151 HDC212 DOMOND Centre Ericsson 2G D O&M Fuel 7/1/2020 18:42 21:29:43 Fuel Generator failure (Fuel issue) Fuel Team is informed since 7/1/2020 , 10:00PM. ETR to be provide by them INC400151 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D O&M Fuel 7/1/2020 18:42 21:29:43 Dependent Affected by the fuel issue at the main site Affected by HDC212 INC400151 HDC332 TI FOND Centre Ericsson 2G D O&M Fuel 7/1/2020 18:42 21:29:43 Dependent Affected by the fuel issue at the main site Affected by HDC212 INC400072 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/1/2020 19:34 20:12:25 Power Generator Failure (Engine broken) New genset approved. ETR to be provided by Talkpool INC400206 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 20:58 19:14:15 Power Power Failure (Solar System failure) Backup genset out of fuel, team is informed to check the solar, ETA 1:00 PM, is expired waiting for new update INC399183 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 7/2/2020 0:10 15:36:03 Power Generator Failure (Engine Knocking ) Team is at WH collecting the genset, ETR to be provided by Talkpool INC400355 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G B Talkpool 7/2/2020 4:07 11:34:48 Power Generator Failure (Alternator Failure) DC alternator faulty / Rectifier suspected faulty by TP. Follow up is ongoing INC400363 HDS009 CYVADIER Sud-Est Ericsson 2G+3G B Talkpool 7/2/2020 4:44 11:02:03 Power Generator failure (Indeterminate) The area is currently blocked. Next update to share when available INC400264 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/2/2020 6:54 8:52:03 Power Power Failure (Solar System failure) Solar system failed due to bad weather in the region INC400385 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 7/2/2020 8:14 7:32:06 Power Power Failure (Indeterminate) Faulty Dynamo must be replaced. Next update to share when available INC400387 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 8:18 7:23:51 Power Generator failure (Water Pump Issue) Water pump faulty. Follow up is ongoing INC400387 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 8:18 7:23:51 Dependent Affected by the power issue at the main site Affected by HDO592 INC400406 HDO455 DUPIN_CORNILLON Ouest Ericsson 2G D Talkpool 7/2/2020 9:34 6:37:54 Power Generator failure (Indeterminate) Team refuse to give any update for the site INC400406 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/2/2020 9:34 6:37:54 Dependent Affected by the power issue at the main site Affected by HDO455 INC400293 HDN230 NAN_CHAMPS Nord Ericsson 2G B Talkpool 7/2/2020 9:42 6:29:51 Power Generator failure (Indeterminate) Site running on EDH ( Caracol Power ) INC400507 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 7/2/2020 10:38 5:33:41 Power Generator failure (Indeterminate) Team on site INC400542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/2/2020 12:46 3:25:48 Transmission Transmission (Indeterminate) After power intervention, Team is informed, ETA not yet provided INC400546 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 7/2/2020 12:58 3:13:50 Power Generator failure (Indeterminate) Team is on site INC400199 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 12:59 2:43:16 Power Generator failure (Water Pump Issue) Water pump leak. Team is working on site INC400562 HDC151 MAIRIE GWOMON Artibonite Ericsson 2G D Talkpool 7/2/2020 13:54 2:17:55 Power Generator failure (Indeterminate) Team is informed, ETA 4:40 PM INC400582 HDO436 MICHAUD Ouest Ericsson 2G D Talkpool 7/2/2020 14:22 1:49:58 Dependent Affected by the power issue at the main site Affected by HDO347 INC400582 HDO347 ZORANJE Ouest Ericsson 2G D Talkpool 7/2/2020 14:22 1:49:58 Power Generator failure (Indeterminate) Team is informed, ETA 6:10 PM INC400476 HDC292 MARELOUISE Artibonite Ericsson 2G D Talkpool 7/2/2020 14:38 1:33:50 Power Generator failure (Indeterminate) Team is informed, ETA 6:10 PM INC400470 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 7/2/2020 14:54 1:17:50 Dependent Affected by the power issue at the main site Affected by HDS308 INC400569 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 14:40 1:02:31 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 4:30 PM INC400470 HDS308 FOND_JN_NOEL Sud-Est Ericsson 2G D Talkpool 7/2/2020 14:54 0:51:57 Power Power Failure (Indeterminate) Team has been informed. ETA: 17:30h INC400470 HDO360 SAINT_ETIENNE Ouest Ericsson 2G D Talkpool 7/2/2020 14:54 0:51:57 Dependent Affected by the power issue at the main site Affected by HDS308. INC400470 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 7/2/2020 14:54 0:51:57 Dependent Affected by the power issue at the main site Affected by HDS308. INC400470 HDS320 MACARY_II Sud-Est Ericsson 2G D Talkpool 7/2/2020 14:54 0:51:57 Dependent Affected by the power issue at the main site Affected by HDS308. INC400470 HDS305 PEREDO Sud-Est Ericsson 2G C Talkpool 7/2/2020 14:54 0:51:57 Dependent Affected by the power issue at the main site Affected by HDS308. INC400470 HDS351 ANSE_A_PITRE Sud-Est Ericsson 3G B Talkpool 7/2/2020 14:54 0:51:57 Dependent Affected by the power issue at the main site Affected by HDS308. INC400583 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 7/2/2020 15:20 0:51:52 Power Generator failure (Indeterminate) Team is informed, ETA 6:45 PM INC400583 HDC174 NAN FORT Artibonite Ericsson 2G D Talkpool 7/2/2020 15:20 0:51:52 Dependent Affected by the power issue at the main site Affected by HDC174 INC400475 HDO361 FONDWA Ouest Ericsson 2G C Talkpool 7/2/2020 14:58 0:47:55 Power Power Failure (Indeterminate) Team is on site INC400585 HDN121 AUBERT Nord-Ouest Ericsson 2G D Talkpool 7/2/2020 15:46 0:25:47 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 2nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 2nd INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update July 2nd INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update July 2nd INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update July 2nd INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 2 16:54:34 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 2 Jul 2020 22:54:34 +0000 Subject: [Rantt] Partially_Down__Sites_REPORT in the network for 06:00 PM Message-ID: Hello All, Please receive below the report for partially down sites in the network for 06:00 PM Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 572:19:09 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 473:24:35 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 323:10:09 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 179:00:35 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 128:33:09 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/27/2020 20:00 118:50:26 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR will be shared once available. INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/29/2020 10:02 80:47:48 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC399406 HGA014 AZILE Nippes Ericsson 2G A Talkpool 6/30/2020 13:00 53:50:35 RBS RBS Fault (DUG Failure) Faulty DUG needed to be replaced. Spare not yet available INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 29:20:06 RBS RBS Fault (RUS failure) RRUS01B3 faulty, spare need to be replaced. ETR not yet available. INC400200 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 3G A Talkpool 7/1/2020 22:20 20:30:06 RBS RBS Fault (RUS failure) RRUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400209 HDN253 K-FOU_CARACOL Nord-Est Ericsson 2G D Talkpool 7/1/2020 22:22 19:48:35 RBS RBS Fault (DUG Failure) DUG failure , new spare requested for replacement INC400335 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G A Talkpool 7/2/2020 0:30 17:40:35 RBS RBS Fault (RUS failure) RUS01B8 faulty , new spare requested for replacement INC400232 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 7/2/2020 1:10 17:00:35 RBS RBS Fault (RUS failure) RUS01B3 faulty , new spare requested for replacement INC399689 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 3:30 15:02:48 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400293 HDN247 CLAIRICE Nord Ericsson 2G D Talkpool 7/2/2020 9:42 8:28:11 Dependent Affected by the power issue at the main site Affected by HDN230 INC400293 HDN246 K_FOU_BATTANT Nord Ericsson 2G D Talkpool 7/2/2020 9:42 8:28:11 Dependent Affected by the power issue at the main site Affected by HDN230 INC399730 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/1/2020 10:14 8:19:09 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400086 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/2/2020 11:41 7:08:48 RBS RBS Fault (RUS failure) RRUS01B3 faulty, spare need to be replaced. ETR not yet available. INC399870 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 6:58:09 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400162 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/2/2020 11:49 6:21:11 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400443 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 7/2/2020 12:30 6:20:06 RBS RBS Fault (Indeterminate) Sector S down. Team has been dispatched. ETA: 19:55h INC399994 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/2/2020 13:29 5:20:48 Power Power Failure (Indeterminate) AC alternator faulty, more update will be shared once available. INC400585 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 7/2/2020 15:46 2:24:07 Dependent Affected by the power issue at the main site Affected by HDN110 INC400487 HDC156 BASSIN_MANGNAN Artibonite Ericsson 2G D Talkpool 7/2/2020 16:10 2:00:35 RBS RBS Fault (Indeterminate) Team is informed , ETA 7:30 PM INC400401 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/2/2020 16:10 2:00:35 RBS RBS Fault (Indeterminate) Team is informed , ETA 6:40 PM Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 2 16:56:09 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 2 Jul 2020 22:56:09 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for 06:00 PM. Message-ID: Dear All, Please receive below the report about the site Running on battery in the network for 06:00 PM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary comments INC400498 HDO184 COMPLEXE_LOUVERTURE Port-au-Prince Huawei A Talkpool 7/2/2020 16:48 0:53:08 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 7:00 PM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 2 17:22:14 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 2 Jul 2020 23:22:14 +0000 Subject: [Rantt] NOC SITE REPORT updated for this July 2nd, 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this July 2nd, 2020 till 7:00 PM > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 885:13:20 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 287:00:20 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 262:13:03 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 221:50:33 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 126:55:33 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 96:30:33 Power Generator failure (Indeterminate) The genset caught fire. More update will be sent once available for confirmation INC398624 HDS261 DAVY Sud Ericsson 2G D Talkpool 6/29/2020 3:02 87:46:16 Power Generator Failure (Engine Knocking ) New genset approved. ETR to be provided by Talkpool INC399535 HAIDS254 TAUREAU Sud ZTE 2G+3G C Talkpool 6/30/2020 15:02 51:46:43 Power Generator Failure (Faulty AVR) Faulty AVR and Dynamo. Spare is expected to send in the region today INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 32:36:41 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Follow up is ongoing to collect the spare part INC399994 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/1/2020 15:02 27:46:37 Power Generator Failure (AC Alternator Failure) AC alternator faulty, more update will be shared once available. INC400151 HDC212 DOMOND Centre Ericsson 2G D O&M Fuel 7/1/2020 18:42 24:30:01 Fuel Generator failure (Fuel issue) Fuel Team is informed since 7/1/2020 , 10:00PM. ETR to be provide by them INC400151 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D O&M Fuel 7/1/2020 18:42 24:30:01 Dependent Affected by the fuel issue at the main site Affected by HDC212 INC400151 HDC332 TI FOND Centre Ericsson 2G D O&M Fuel 7/1/2020 18:42 24:30:01 Dependent Affected by the fuel issue at the main site Affected by HDC212 INC400072 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/1/2020 19:34 23:15:03 Power Generator Failure (Engine broken) New genset approved. ETR to be provided by Talkpool INC400206 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 20:58 22:14:33 Power Power Failure (Solar System failure) Backup genset out of fuel, team is informed to check the solar, ETA 1:00 PM, is expired waiting for new update INC399183 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 7/2/2020 0:10 18:38:41 Power Generator Failure (Engine Knocking ) Team is at WH collecting the genset, ETR to be provided by Talkpool INC400355 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G B Talkpool 7/2/2020 4:07 14:30:37 Power Generator Failure (Alternator Failure) DC alternator faulty / Rectifier suspected faulty by TP. Follow up is ongoing INC400264 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/2/2020 6:54 11:54:41 Power Power Failure (Solar System failure) Solar system failed due to bad weather in the region INC400385 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 7/2/2020 8:14 10:34:44 Power Power Failure (Indeterminate) Faulty Dynamo must be replaced. Next update to share when available INC400387 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 8:18 10:19:40 Power Generator failure (Water Pump Issue) Water pump faulty. Follow up is ongoing INC400387 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 8:18 10:19:40 Dependent Affected by the power issue at the main site Affected by HDO592 INC400406 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/2/2020 9:34 9:38:12 Dependent Affected by the power issue at the main site Affected by HDO455 INC400546 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 7/2/2020 12:58 6:14:08 Power Generator failure (Water Pump Issue) Water pump faulty, follow up is ongoing by them. INC400569 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 7/2/2020 14:40 3:58:20 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/2/2020) at 6:19 PM. ETR will be provided by them INC400499 HDS305 PEREDO Sud-Est Ericsson 2G C Talkpool 7/2/2020 14:54 3:54:35 Power Power Failure (Indeterminate) Site remains down after power issue on HDS308. Team has been informed. ETA to be provided INC400475 HDO361 FONDWA Ouest Ericsson 2G C Talkpool 7/2/2020 14:58 3:50:33 Transmission Transmission (Indeterminate) No power issue found. TX team has been informed. ETA to be provided INC400585 HDN121 AUBERT Nord-Ouest Ericsson 2G D Talkpool 7/2/2020 15:46 3:26:05 Power Generator failure (Indeterminate) Team is informed, ETA 6:45 PM INC400589 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 16:15 2:23:17 Power Generator failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing INC400705 HDC277 GADJUMO Artibonite Ericsson 2G D Talkpool 7/2/2020 16:54 2:18:09 Power Generator failure (Indeterminate) Team is informed, ETA 8:30 PM INC400495 HDO508 TABARRE70_TORCEL Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/2/2020 16:43 1:54:31 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 7:30 PM INC400709 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 7/2/2020 17:19 1:53:12 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided INC400709 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/2/2020 17:19 1:53:12 Dependent Affected by the power issue at the main site Affected by HDC228 INC399907 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/2/2020 17:32 1:40:33 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC400702 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/2/2020 17:18 1:30:32 Dependent Affected by the power issue at the main site Ericsson cabinet on HDS121 not powered. Team has been informed. ETA to be provided INC400702 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 7/2/2020 17:18 1:30:32 Dependent Affected by the power issue at the main site Ericsson cabinet on HDS121 not powered. Team has been informed. ETA to be provided INC400716 HDO455 DUPIN_CORNILLON Ouest Ericsson 2G D Talkpool 7/2/2020 18:42 0:30:11 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided INC400716 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/2/2020 18:42 0:30:11 Dependent Affected by the power issue at the main site Affected by HDO455 Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 572:19:09 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 473:24:35 RBS RBS Fault (Indeterminate) TX team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 323:10:09 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 179:00:35 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 128:33:09 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/27/2020 20:00 118:50:26 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR will be shared once available. INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/29/2020 10:02 80:47:48 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC399406 HGA014 AZILE Nippes Ericsson 2G A Talkpool 6/30/2020 13:00 53:50:35 RBS RBS Fault (DUG Failure) Faulty DUG needed to be replaced. Spare not yet available INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 29:20:06 RBS RBS Fault (RUS failure) RRUS01B3 faulty, spare need to be replaced. ETR not yet available. INC400200 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 3G A Talkpool 7/1/2020 22:20 20:30:06 RBS RBS Fault (RUS failure) RRUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400209 HDN253 K-FOU_CARACOL Nord-Est Ericsson 2G D Talkpool 7/1/2020 22:22 19:48:35 RBS RBS Fault (DUG Failure) DUG failure , new spare requested for replacement INC400335 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G A Talkpool 7/2/2020 0:30 17:40:35 RBS RBS Fault (RUS failure) RUS01B8 faulty , new spare requested for replacement INC400232 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 7/2/2020 1:10 17:00:35 RBS RBS Fault (RUS failure) RUS01B3 faulty , new spare requested for replacement INC399689 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 3:30 15:02:48 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400293 HDN247 CLAIRICE Nord Ericsson 2G D Talkpool 7/2/2020 9:42 8:28:11 Dependent Affected by the power issue at the main site Affected by HDN230 INC400293 HDN246 K_FOU_BATTANT Nord Ericsson 2G D Talkpool 7/2/2020 9:42 8:28:11 Dependent Affected by the power issue at the main site Affected by HDN230 INC399730 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/1/2020 10:14 8:19:09 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400086 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/2/2020 11:41 7:08:48 RBS RBS Fault (RUS failure) RRUS01B3 faulty, spare need to be replaced. ETR not yet available. INC399870 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 6:58:09 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400162 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/2/2020 11:49 6:21:11 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400443 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 7/2/2020 12:30 6:20:06 RBS RBS Fault (Indeterminate) Sector S down. Team has been dispatched. ETA: 19:55h INC399994 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/2/2020 13:29 5:20:48 Power Power Failure (Indeterminate) AC alternator faulty, more update will be shared once available. INC400585 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 7/2/2020 15:46 2:24:07 Dependent Affected by the power issue at the main site Affected by HDN110 INC400487 HDC156 BASSIN_MANGNAN Artibonite Ericsson 2G D Talkpool 7/2/2020 16:10 2:00:35 RBS RBS Fault (Indeterminate) Team is informed , ETA 7:30 PM INC400401 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/2/2020 16:10 2:00:35 RBS RBS Fault (Indeterminate) Team is informed , ETA 6:40 PM Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 3rd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 3rd INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update July 3rd INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update July 3rd INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update July 3rd INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC400182 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/1/2020 20:37 7/2/2020 7:16 10:38:32 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil Pressure due to rear seal Need to be justified 1 gal. of oil added and genset restarted INC400182 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/1/2020 20:37 7/2/2020 7:16 10:38:32 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by hDO592 Cascaded Site back on air with he main site INC400257 HDO273 DELMAS_40B Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 5:53 7/2/2020 8:45 2:51:53 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to radiator dirty Need to be justified Radiator refresh and genset restarted INC400257 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 5:53 7/2/2020 8:45 2:51:53 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO273 Cascaded Site back on air with he main site INC400230 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 1:07 7/2/2020 9:28 8:20:28 4:00:00 Not Compliant Power Generator failure (Indeterminate) Portable genset out of fuel Need to be justified 7 gal. of fuel added in the portable genset INC400213 HDO512 SANS_FIL Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/1/2020 22:31 7/2/2020 9:44 11:12:22 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature due to fan belt broken Need to be justified Fan belt changed, 1/2 gal. of coolant added and genset restarted INC400277 HAIDO130 DUPONT Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 8:36 7/2/2020 10:20 1:43:43 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to radiator dirty OK Radiator refresh and genset restarted INC400170 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/1/2020 19:41 7/2/2020 10:30 14:48:08 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate Need to be justified Moved the traffic from port 1 to port 3 on the RTN INC399860 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M Fuel 7/1/2020 10:56 7/2/2020 10:36 23:39:27 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted INC400082 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/1/2020 19:41 7/2/2020 12:14 16:32:42 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate Need to be justified Performed alignment at HDO661 INC400389 HAIDO156 BUTTE_BOYER Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 8:19 7/2/2020 12:08 3:48:58 4:00:00 Compliant Power Generator failure (High temperature) Oil sensor disconnected due to of vibration OK Oil sensor connected and tight and genset restarted INC400414 HAIDO259 FLEURIO_MARASSA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 10:10 7/2/2020 12:14 2:03:27 4:00:00 Compliant Power Generator failure (Indeterminate) Fail to start due to battery faulty OK Genset restarted with another battery INC400413 HDO273 DELMAS_40B Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 10:02 7/2/2020 14:23 4:20:12 4:00:00 Not Compliant Power Generator failure (Speed sensor Failure) Speed sensor due to magnetic pickup loose OK Magnetic pickup tight and genset restarted with another battery INC400413 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 10:02 7/2/2020 14:23 4:20:12 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO273 Cascaded Site back on air with he main site INC400199 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 12:59 7/2/2020 16:10 3:11:08 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to water pump leak OK 1 1/2 gal. of coolant added end genset restarted INC400601 HAIDO291 DELMAS_3 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 16:53 7/2/2020 18:28 1:34:14 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC400334 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 7/2/2020 0:22 7/2/2020 10:59 10:37:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air when the batteries have been recharged INC400250 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 7/2/2020 3:44 7/2/2020 9:35 5:51:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Starter battery failure Need to be justified 1 gallon of oil added and genset restarted with external battery INC400352 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/2/2020 3:54 7/2/2020 10:10 6:16:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Ericsson cabinet on HDS121 not powered. Cascaded RBS on HDS121 has been reset INC400352 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 7/2/2020 3:54 7/2/2020 10:10 6:16:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Ericsson cabinet on HDS121 not powered. Cascaded RBS on HDS121 has been reset INC400515 HDS243 FOUNEACHOT Sud Ericsson 2G A Talkpool 7/2/2020 11:10 7/2/2020 15:11 4:00:58 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by power issue on SDH023. Cascaded Back on air with the main site INC400099 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool 7/1/2020 21:14 7/2/2020 15:19 18:05:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Pending Need to be justified RCA and resolution details still pending from the contractor INC400066 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G+3G A Talkpool 7/1/2020 18:46 7/2/2020 15:30 20:43:37 4:00:00 Not Compliant Transmission RBS Fault (BFU Failure) Faulty BFU Spare BFU has been replaced INC400470 HDS308 FOND_JN_NOEL Sud-Est Ericsson 2G D Talkpool 7/2/2020 14:54 7/2/2020 16:20 1:25:32 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Back on air without intervention INC400470 HDO360 SAINT_ETIENNE Ouest Ericsson 2G D Talkpool 7/2/2020 14:54 7/2/2020 16:20 1:25:32 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS308. Cascaded Back on air with the main site INC400470 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 7/2/2020 14:54 7/2/2020 16:20 1:25:32 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS308. Cascaded Back on air with the main site INC400470 HDS320 MACARY_II Sud-Est Ericsson 2G D Talkpool 7/2/2020 14:54 7/2/2020 16:20 1:25:32 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS308. Cascaded Back on air with the main site INC400470 HDS351 ANSE_A_PITRE Sud-Est Ericsson 3G B Talkpool 7/2/2020 14:54 7/2/2020 16:20 1:25:32 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS308. Cascaded Back on air with the main site INC400363 HDS009 CYVADIER Sud-Est Ericsson 2G+3G B Talkpool 7/2/2020 4:44 7/2/2020 16:57 12:12:38 4:00:00 Not Compliant Power Generator failure (Indeterminate) Pending Access_Road RCA and resolution details still pending from the contractor INC400022 HAIDS139 LEVEILLE_CHANTAL Sud ZTE 2G+3G C Talkpool 7/1/2020 14:46 7/2/2020 18:11 27:24:55 4:00:00 Not Compliant Power Power Failure (Indeterminate) Power failure Fuel Delivery Delay Fuel added added and genset restarted by power team INC400488 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/2/2020 16:22 7/2/2020 18:31 2:08:35 4:00:00 Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution details still pending from the contractor INC400253 HDN133 AUX_PLAINES Nord-Ouest Ericsson 2G D Talkpool 7/2/2020 5:38 7/2/2020 8:05 2:27:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil Pressure Need to be justified 1 gallon oil added INC400155 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/1/2020 18:46 7/2/2020 8:40 13:54:15 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure Need to be justified The site is back in service with sunrise INC400162 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/2/2020 6:02 7/2/2020 8:48 2:46:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar System failure Need to be justified The site is back in service with sunrise INC400162 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/2/2020 6:02 7/2/2020 8:48 2:46:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC318 Cascaded Site up with the main site INC400094 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 7/1/2020 20:58 7/2/2020 9:49 12:51:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temp on Genset OK 2 gals coolant added INC400083 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/2/2020 6:02 7/2/2020 10:00 3:58:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar System failure Need to be justified The site is back in service with sunrise INC399907 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/1/2020 19:10 7/2/2020 10:30 15:20:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure Need to be justified The site is back in service with sunrise INC399756 HDO323 BELANTON Ouest Ericsson 3G A Talkpool 7/1/2020 4:01 7/2/2020 10:47 30:46:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Site Affected by HDO300 Cascaded Site up with the main site INC399756 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Talkpool 7/1/2020 4:01 7/2/2020 10:47 30:46:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Site Affected by HDO300 Cascaded Site up with the main site INC399756 HDO331 PETIT_BOIS Ouest Ericsson 3G A Talkpool 7/1/2020 20:50 7/2/2020 10:47 13:57:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Site Affected by HDO300 Cascaded Site up with the main site INC400336 HAIDC005 SAINT_MARC Artibonite Huawei 2G+3G+LTE A O&M Fuel 7/2/2020 10:55 7/2/2020 12:15 1:20:00 4:00:00 Compliant Fuel Generator failure (Fuel issue) Tank fuel empty Fuel Delivery Delay Refueling done INC400336 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B O&M Fuel 7/2/2020 10:55 7/2/2020 12:15 1:20:00 4:00:00 Compliant Dependent Affected by the fuel issue at the main site Affected by HDC005 Cascaded Site up with the main site INC400336 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE A O&M Fuel 7/2/2020 10:55 7/2/2020 12:15 1:20:00 4:00:00 Compliant Dependent Affected by the fuel issue at the main site Affected by HDC005 Cascaded Site up with the main site INC400187 HDC268 DESARMES Artibonite Ericsson 2G+3G A Talkpool 7/1/2020 20:58 7/2/2020 12:52 15:54:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC400428 HDC269 PETITE_RIVIERE Artibonite Ericsson 3G B Talkpool 7/2/2020 11:00 7/2/2020 12:25 1:25:24 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC400428 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 7/2/2020 11:00 7/2/2020 12:25 1:25:24 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Attached with HDC269 Cascaded Site up with the main site INC400428 HDC265 BARRIERE_CASTERA Artibonite Ericsson 3G A Talkpool 7/2/2020 11:00 7/2/2020 12:25 1:25:24 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Attached with HDC269 Cascaded Site up with the main site INC400187 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 7/1/2020 20:58 7/2/2020 12:52 15:54:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC268 Cascaded Site up with the main site INC400187 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 7/1/2020 20:58 7/2/2020 12:52 15:54:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC268 Cascaded Site up with the main site INC400404 HDN236 MOMBIN_CROCHU Nord-Est Ericsson 2G D Talkpool 7/2/2020 9:10 7/2/2020 13:06 3:55:38 4:00:00 Compliant Power Generator failure (Indeterminate) No alarm display OK Genset has been restarted with another starter battery INC400296 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 7/2/2020 9:42 7/2/2020 13:10 3:27:37 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil Pressure Need to be justified 1 gallon oil added INC400341 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 7/2/2020 10:34 7/2/2020 13:42 3:08:00 4:00:00 Compliant Power Generator Failure (Engine broken) Broken Engine Need to be justified Genset swapping has been made on site. INC400401 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 7/2/2020 8:54 7/2/2020 13:42 4:47:38 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached with HDC280 Cascaded Site up with the main site INC400341 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 7/2/2020 10:34 7/2/2020 13:42 3:08:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC283 Cascaded Site up with the main site INC400341 HDC305 GILBERT Artibonite Ericsson 2G D Talkpool 7/2/2020 10:34 7/2/2020 13:42 3:08:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC283 Cascaded Site up with the main site INC400341 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 7/2/2020 10:34 7/2/2020 13:42 3:08:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC283 Cascaded Site up with the main site INC400542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/2/2020 12:46 7/2/2020 14:11 1:24:33 4:00:00 Not Compliant Transmission Transmission (MMU failure) (MMU faulty Need to be justified MMU has been replaced INC400470 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 7/2/2020 14:54 7/2/2020 16:20 1:25:35 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS308 Cascaded Site up with the main site INC400476 HDC292 MARELOUISE Artibonite Ericsson 2G D Talkpool 7/2/2020 14:38 7/2/2020 17:01 2:22:35 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor Cells-Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC400470 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Talkpool 7/2/2020 14:54 7/2/2020 16:20 1:25:32 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS308. Cascaded Back on air with the main site INC400470 HDS357 BANANE Sud-Est Ericsson 2G D Talkpool 7/2/2020 14:54 7/2/2020 16:20 1:25:32 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS308. Cascaded Back on air with the main site INC400252 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 7/2/2020 5:38 7/2/2020 9:42 4:04:00 4:00:00 Not Compliant RBS RBS Fault (DUG Failure) DUG Faulty faulty Need to be justified DUG replaced INC400286 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 7/2/2020 8:58 7/2/2020 13:14 4:16:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) RUS failure Need to be justified Power reset on RUS and reload by NOC INC400470 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 7/2/2020 14:54 7/2/2020 16:20 1:26:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS308 OK Site is back on air with the main site Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 2 18:36:54 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 3 Jul 2020 00:36:54 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM References: Message-ID: Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 3 7 11 20 41 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 29 3 1 0 31 ZTE 2 2 0 0 2 Huawei 8 8 6 0 8 Network 39 13 7 0 41 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 31 1 0 1 8 41 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 887:09:27 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 288:56:27 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 263:58:27 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 223:12:27 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 128:17:27 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 97:52:27 Power Generator failure (Indeterminate) The genset caught fire. More update will be sent once available for confirmation INC398624 HDS261 DAVY Sud Ericsson 2G D Talkpool 6/29/2020 3:02 89:32:27 Power Generator Failure (Engine Knocking ) New genset approved. ETR to be provided by Talkpool INC399535 HAIDS254 TAUREAU Sud ZTE 2G+3G C Talkpool 6/30/2020 15:02 53:32:27 Power Generator Failure (Faulty AVR) Faulty AVR and Dynamo. Spare is expected to send in the region today INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 34:22:27 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Follow up is ongoing to collect the spare part INC399994 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/1/2020 15:02 29:32:27 Power Generator Failure (AC Alternator Failure) AC alternator faulty, more update will be shared once available. INC400627 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 7/1/2020 18:42 25:52:27 Power Generator failure (Indeterminate) Site remains mdown after the power issue solved at the main site(HDC212), Power Team will reach the site. ETA not yet provide INC400627 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/1/2020 18:42 25:52:27 Dependent Affected by the power issue at the main site Affected by HDC249 INC400072 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/1/2020 19:34 25:00:27 Power Generator Failure (Engine broken) New genset approved. ETR to be provided by Talkpool INC400206 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 20:58 23:36:27 Power Power Failure (Solar System failure) Backup genset out of fuel, Talkpool is not manage his Team to check the solar system INC399183 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 7/2/2020 0:10 20:24:27 Power Generator Failure (Engine Knocking ) Team is at WH collecting the genset, ETR to be provided by Talkpool INC400355 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G B Talkpool 7/2/2020 4:07 16:27:27 Power Generator Failure (Alternator Failure) DC alternator faulty / Rectifier suspected faulty by TP. Follow up is ongoing INC400264 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/2/2020 6:54 13:40:27 Power Power Failure (Solar System failure) Solar system failed due to bad weather in the region INC400727 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 7/2/2020 7:46 12:48:27 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided INC400385 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 7/2/2020 8:14 12:20:27 Power Power Failure (Indeterminate) Faulty Dynamo must be replaced. Next update to share when available INC400387 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 8:18 12:16:27 Power Generator failure (Water Pump Issue) Water pump faulty. Follow up is ongoing INC400387 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 8:18 12:16:27 Dependent Affected by the power issue at the main site Affected by HDO592 INC400546 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 7/2/2020 12:58 7:36:27 Power Generator failure (Water Pump Issue) Water pump faulty, follow up is ongoing by Talkpool Team INC400569 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 7/2/2020 14:40 5:54:27 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/2/2020) at 6:19 PM. ETR will be provided by them INC400499 HDS305 PEREDO Sud-Est Ericsson 2G C Talkpool 7/2/2020 14:54 5:40:27 Power Power Failure (Indeterminate) Team is working on site. INC400589 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 16:15 4:19:27 Power Generator failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing INC400495 HDO508 TABARRE70_TORCEL Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/2/2020 16:43 3:51:27 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 7:30 PM INC400705 HDC277 GADJUMO Artibonite Ericsson 2G D Talkpool 7/2/2020 16:54 3:40:27 Power Generator failure (Indeterminate) Team is informed, ETA 8:30 PM INC400702 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/2/2020 17:18 3:16:27 Dependent Affected by the power issue at the main site Ericsson cabinet on HDS121 not powered. Team has been informed. Team is on site INC400702 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 7/2/2020 17:18 3:16:27 Dependent Affected by the power issue at the main site Ericsson cabinet on HDS121 not powered. Team has been informed. Team is on site INC400709 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 7/2/2020 17:19 3:15:27 Power Generator failure (Indeterminate) Team is informed, ETA 9:30 PM INC400709 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/2/2020 17:19 3:15:27 Dependent Affected by the power issue at the main site Affected by HDC228 INC399907 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/2/2020 17:32 3:02:27 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC400716 HDO455 DUPIN_CORNILLON Ouest Ericsson 2G D Talkpool 7/2/2020 18:42 1:52:27 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided INC400716 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/2/2020 18:42 1:52:27 Dependent Affected by the power issue at the main site Affected by HDO455 INC400716 HDO455 DUPIN_CORNILLON Ouest Ericsson 2G D Talkpool 7/2/2020 18:42 1:52:27 Power Power Failure (Indeterminate) Talkpool does not manage team to reach site. INC400616 HDO072 PUBLIN_INTERIEUR Port-au-Prince Huawei 2G+3G B Talkpool 7/2/2020 18:49 1:45:27 Power Generator failure (Indeterminate) Team has been dispatched and ETA 9:20 PM INC400624 HDO411 CHABANNE Ouest Ericsson 2G D Talkpool 7/2/2020 19:10 1:24:27 Power Power Failure (Indeterminate) Team has been informed, ETA to be provided. INC400623 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 7/2/2020 19:18 1:16:27 Power Power Failure (Indeterminate) Team has been informed, ETA to be provided. INC400623 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 2G B Talkpool 7/2/2020 19:18 1:16:27 Dependent Affected by the power issue at the main site Affected by HDO356 INC400728 HDO389 CA IRA_COW Ouest Ericsson 2G D Talkpool 7/2/2020 19:26 1:08:27 Power Power Failure (Indeterminate) Team has been informed, ETA to be provided. INC400728 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 7/2/2020 19:26 1:08:27 Dependent Affected by the power issue at the main site Affected by HDO389 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 3rd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 3rd INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update July 3rd INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update July 3rd INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update July 3rd INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 2 19:43:29 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 3 Jul 2020 01:43:29 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 PM) In-Reply-To: References: Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 599:28:05 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 476:16:05 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 350:19:05 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 181:52:05 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 155:42:05 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/27/2020 20:00 121:42:05 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR will be shared once available. INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/29/2020 10:02 83:40:05 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC399406 HGA014 AZILE Nippes Ericsson 2G A Talkpool 6/30/2020 13:00 56:42:05 RBS RBS Fault (DUG Failure) Faulty DUG needed to be replaced. Spare not yet available INC399689 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 3:30 42:12:05 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399730 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/1/2020 10:14 35:28:05 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399870 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 34:07:05 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 32:12:05 RBS RBS Fault (RUS failure) RRUS01B3 faulty, spare need to be replaced. ETR not yet available. INC400200 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 3G A Talkpool 7/1/2020 22:20 23:22:05 RBS RBS Fault (RUS failure) RRUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400209 HDN253 K-FOU_CARACOL Nord-Est Ericsson 2G D Talkpool 7/1/2020 22:22 23:20:05 RBS RBS Fault (DUG Failure) DUG failure , new spare requested for replacement INC400335 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G A Talkpool 7/2/2020 0:30 21:12:05 RBS RBS Fault (RUS failure) RUS01B8 faulty , new spare requested for replacement INC400232 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 7/2/2020 1:10 20:32:05 RBS RBS Fault (RUS failure) RUS01B3 faulty , new spare requested for replacement INC400162 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/2/2020 11:49 9:53:05 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400583 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 7/2/2020 14:23 7:19:05 RBS RBS Fault (Indeterminate) ETA expired , new ETA not yet provide INC400487 HDC156 BASSIN_MANGNAN Artibonite Ericsson 2G D Talkpool 7/2/2020 16:10 5:32:05 RBS RBS Fault (DTRU failure) DTRU Faulty, new spare requested for replacement INC400740 HDC274 ESTERE Artibonite Ericsson 2G C Talkpool 7/2/2020 20:40 1:02:05 RBS RBS Fault (Indeterminate) Team is informed , ETA not yet provide Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 2 20:29:05 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 3 Jul 2020 02:29:05 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 4 9 7 20 40 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 28 4 1 0 31 ZTE 3 3 1 0 3 Huawei 6 6 5 0 6 Network 37 13 7 0 40 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 28 1 0 3 8 40 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 889:00:56 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 290:47:56 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 265:49:56 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 225:03:56 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 130:08:56 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 99:43:56 Power Generator failure (Indeterminate) The genset caught fire. More update will be sent once available for confirmation INC398624 HDS261 DAVY Sud Ericsson 2G D Talkpool 6/29/2020 3:02 91:23:56 Power Generator Failure (Engine Knocking ) New genset approved. ETR to be provided by Talkpool INC399535 HAIDS254 TAUREAU Sud ZTE 2G+3G C Talkpool 6/30/2020 15:02 55:23:56 Power Generator Failure (Faulty AVR) Faulty AVR and Dynamo. Spare is expected to send in the region today INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 36:13:56 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Follow up is ongoing to collect the spare part INC399994 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/1/2020 15:02 31:23:56 Power Generator Failure (AC Alternator Failure) AC alternator faulty, more update will be shared once available. INC400627 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 7/1/2020 18:42 27:43:56 Power Generator failure (Indeterminate) Site remains down after the power issue solved at the main site(HDC212), Power Team will reach the site. ETA 11:20PM INC400627 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/1/2020 18:42 27:43:56 Dependent Affected by the power issue at the main site Affected by HDC249 INC400206 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 20:58 25:27:56 Power Power Failure (Solar System failure) Backup genset out of fuel, Talkpool is not manage his Team to check the solar system INC399183 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 7/2/2020 0:10 22:15:56 Power Generator Failure (Engine Knocking ) Genset swapping is ongoing, ETR to be provided. INC400355 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G B Talkpool 7/2/2020 4:07 18:18:56 Power Generator Failure (Alternator Failure) DC alternator faulty / Rectifier suspected faulty by TP. Follow up is ongoing INC400264 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/2/2020 6:54 15:31:56 Power Power Failure (Solar System failure) Solar system failed due to bad weather in the region INC400385 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 7/2/2020 8:14 14:11:56 Power Power Failure (Indeterminate) Faulty Dynamo must be replaced. Next update to share when available INC400387 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 8:18 14:07:56 Power Generator failure (Water Pump Issue) Water pump faulty. Follow up is ongoing INC400387 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 8:18 14:07:56 Dependent Affected by the power issue at the main site Affected by HDO592 INC400546 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 7/2/2020 12:58 9:27:56 Power Generator failure (Water Pump Issue) Water pump faulty, follow up is ongoing by Talkpool Team INC400569 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 7/2/2020 14:40 7:45:56 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/2/2020) at 6:19 PM. ETR will be provided by them INC400702 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/2/2020 17:18 5:07:56 Dependent Affected by the power issue at the main site Ericsson cabinet on HDS121 not powered. Team has been informed. Team is on site INC400702 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 7/2/2020 17:18 5:07:56 Dependent Affected by the power issue at the main site Ericsson cabinet on HDS121 not powered. Team has been informed. Team is on site INC400709 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 7/2/2020 17:19 5:06:56 Power Generator failure (Indeterminate) ETA expired , new ETA not yet provide INC400709 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/2/2020 17:19 5:06:56 Dependent Affected by the power issue at the main site Affected by HDC228 INC399907 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/2/2020 17:32 4:53:56 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC400716 HDO455 DUPIN_CORNILLON Ouest Ericsson 2G D Talkpool 7/2/2020 18:42 3:43:56 Power Generator failure (Indeterminate) Team refuse to go on site at night , They claim the area is unsafe. They will be on site 7/3/2020 , ETA 7:00AM INC400716 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/2/2020 18:42 3:43:56 Dependent Affected by the power issue at the main site Affected by HDO455 INC400737 HDS303 MARIGOT Sud-Est Ericsson 3G B Digicel 7/2/2020 19:04 3:21:56 Transmission Transmission (Indeterminate) 3G remains down after RBS swapping, concerned team has been informed. More update will be shared once available. INC400624 HDO411 CHABANNE Ouest Ericsson 2G D Talkpool 7/2/2020 19:10 3:15:56 Power Power Failure (Indeterminate) Team has been informed, ETA 10:00PM more update is expected from team. INC400623 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 7/2/2020 19:18 3:07:56 Power Power Failure (Indeterminate) Team has been informed, ETA 9:30PM more update is expected from team. INC400623 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 2G B Talkpool 7/2/2020 19:18 3:07:56 Dependent Affected by the power issue at the main site Affected by HDO356 INC400727 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 7/2/2020 19:46 2:39:56 Transmission Transmission (MMU failure) MMU faulty on site , new spare needed for replacement INC400732 HDS011 PORTAIL_LA_GROSSELINE Sud-Est Ericsson 2G B Talkpool 7/2/2020 20:14 2:11:56 Power Power Failure (Indeterminate) Team is working on site. INC400736 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/2/2020 20:38 1:47:56 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC400741 HAIDO547 HABITATION_BLANCHARD Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 20:52 1:33:56 Power Generator failure (Indeterminate) Team is waiting for access INC400744 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/2/2020 21:08 1:17:56 Power Generator failure (Indeterminate) Red Zone. ETA at 7:30 AM INC400162 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/2/2020 21:08 1:17:56 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC400162 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/2/2020 21:08 1:17:56 Dependent Affected by the power issue at the main site Affected by HDC318 INC400746 HDO459 MARIANI_LEOGANE Ouest Ericsson 2G B Talkpool 7/2/2020 21:20 1:05:56 Power Power Failure (Indeterminate) Team has been informed, ETA 11:00PM. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 3rd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 3rd INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update July 3rd INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update July 3rd INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update July 3rd INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 2 22:33:19 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 3 Jul 2020 04:33:19 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 4 8 6 19 37 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 26 4 1 0 28 ZTE 3 3 1 0 3 Huawei 6 6 5 0 6 Network 35 13 7 0 37 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 28 1 0 2 6 37 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 891:06:23 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 292:53:23 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 227:09:23 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 132:14:23 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 101:49:23 Power Generator failure (Indeterminate) The genset caught fire. More update will be sent once available for confirmation INC398624 HDS261 DAVY Sud Ericsson 2G D Talkpool 6/29/2020 3:02 93:29:23 Power Generator Failure (Engine Knocking ) New genset approved. ETR to be provided by Talkpool INC399535 HAIDS254 TAUREAU Sud ZTE 2G+3G C Talkpool 6/30/2020 15:02 57:29:23 Power Generator Failure (Faulty AVR) Faulty AVR and Dynamo. Spare is expected to send in the region today INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 38:19:23 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Follow up is ongoing to collect the spare part INC400627 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 7/1/2020 18:42 29:49:23 Power Generator failure (Indeterminate) Site remains down after the power issue solved at the main site(HDC212). Concern Team is informed , ETA expired , new ETA not yet available INC400627 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/1/2020 18:42 29:49:23 Dependent Affected by the power issue at the main site Affected by HDC249 INC400206 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 20:58 27:33:23 Power Power Failure (Solar System failure) Backup genset out of fuel, Talkpool is not manage his Team to check the solar system INC399183 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 7/2/2020 0:10 24:21:23 Power Generator Failure (Engine Knocking ) Team is on site for genset swapping. INC400355 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G B Talkpool 7/2/2020 4:07 20:24:23 Power Generator Failure (Alternator Failure) DC alternator faulty / Rectifier suspected faulty by TP. Follow up is ongoing INC400264 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/2/2020 6:54 17:37:23 Power Power Failure (Solar System failure) Solar system failed due to bad weather in the region. INC400385 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 7/2/2020 8:14 16:17:23 Power Power Failure (Indeterminate) Faulty Dynamo must be replaced. Next update to share when available INC400387 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 8:18 16:13:23 Power Generator failure (Water Pump Issue) Water pump faulty. Follow up is ongoing INC400387 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 8:18 16:13:23 Dependent Affected by the power issue at the main site Affected by HDO592 INC400546 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 7/2/2020 12:58 11:33:23 Power Generator failure (Water Pump Issue) Water pump faulty, more feedback is expected from talkpool Team INC400569 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 7/2/2020 14:40 9:51:23 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/2/2020) at 6:19 PM. ETR will be provided by them INC400709 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 7/2/2020 17:19 7:12:23 Power Generator failure (Indeterminate) Talkpoool is not manage his Team to reach the site INC400709 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/2/2020 17:19 7:12:23 Dependent Affected by the power issue at the main site Affected by HDC228 INC399907 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/2/2020 17:32 6:59:23 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC400716 HDO455 DUPIN_CORNILLON Ouest Ericsson 2G D Talkpool 7/2/2020 18:42 5:49:23 Power Power Failure (Indeterminate) Talkpool does not manage team to reach site. INC400716 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/2/2020 18:42 5:49:23 Dependent Affected by the power issue at the main site Affected by HDO455 INC400737 HDS303 MARIGOT Sud-Est Ericsson 3G B Digicel 7/2/2020 19:04 5:27:23 Transmission Transmission (Indeterminate) 3G remains down after RBS swapping, concerned team has been informed. More update will be shared once available. INC400737 HDS309 PETAVI Sud-Est Ericsson 3G C Digicel 7/2/2020 19:04 5:27:23 Dependent Affected by the Transmission issue at the main site Site will be up once the issue solve at HDS303 INC400727 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 7/2/2020 19:46 4:45:23 Transmission Transmission (MMU failure) MMU faulty on site , new spare needed for replacement INC400729 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/2/2020 20:00 4:31:23 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC400732 HDS011 PORTAIL_LA_GROSSELINE Sud-Est Ericsson 2G+3G B Talkpool 7/2/2020 20:14 4:17:23 Power Power Failure (Indeterminate) Radiator issue, team is still working on site to fix the issue. INC400744 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/2/2020 21:08 3:23:23 Power Generator failure (Indeterminate) Red Zone. ETA at 7:30 AM INC400746 HDO459 MARIANI_LEOGANE Ouest Ericsson 2G B Talkpool 7/2/2020 21:20 3:11:23 Power Power Failure (Indeterminate) Team is waiting for access. INC400743 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 7/2/2020 22:22 2:09:23 Power Power Failure (Indeterminate) Team has been informed, ETA to be provided. INC400758 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 22:40 1:51:23 Power Generator failure (Indeterminate) Redzone and located in private location. ETA : 8:00 AM INC400641 HDC317 DESLANDES Artibonite Ericsson 2G D Talkpool 7/2/2020 22:42 1:49:23 Power Generator failure (Indeterminate) Team cannot reach the site at night due to the site located in red zone, They will be on site 7/3/2020 , ETA 8:00AM INC400763 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/2/2020 22:58 1:33:23 Power Power Failure (Indeterminate) Team cannot provide update. INC400763 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 7/2/2020 22:58 1:33:23 Dependent Affected by the power issue at the main site Affected by HDS292 INC400764 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 7/2/2020 23:46 0:45:23 Power Generator failure (Indeterminate) Team is informed , ETA not yet provide ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 3rd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 3rd INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update July 3rd INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update July 3rd INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update July 3rd INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 2 22:43:16 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 3 Jul 2020 04:43:16 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 602:27:43 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 479:15:43 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 353:18:43 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 184:51:43 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 158:41:43 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/27/2020 20:00 124:41:43 RBS RBS Fault (RRU failure) Sector A remains down after RBS swapping due to faulty RRU , talkpool does not manage team to reach the site. INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/29/2020 10:02 86:39:43 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC399406 HGA014 AZILE Nippes Ericsson 2G A Talkpool 6/30/2020 13:00 59:41:43 RBS RBS Fault (DUG Failure) Faulty DUG needed to be replaced. Spare not yet available INC399689 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 3:30 45:11:43 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399730 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/1/2020 10:14 38:27:43 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399870 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 37:06:43 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 35:11:43 RBS RBS Fault (RUS failure) RRUS01B3 faulty, spare need to be replaced. ETR not yet available. INC400200 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 3G A Talkpool 7/1/2020 22:20 26:21:43 RBS RBS Fault (RUS failure) RRUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400209 HDN253 K-FOU_CARACOL Nord-Est Ericsson 2G D Talkpool 7/1/2020 22:22 26:19:43 RBS RBS Fault (DUG Failure) DUG failure , new spare requested for replacement INC400335 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G A Talkpool 7/2/2020 0:30 24:11:43 RBS RBS Fault (RUS failure) RUS01B8 faulty , new spare requested for replacement INC400232 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 7/2/2020 1:10 23:31:43 RBS RBS Fault (RUS failure) RUS01B3 faulty , new spare requested for replacement INC400583 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 7/2/2020 14:23 10:18:43 RBS RBS Fault (Indeterminate) ETA expired , new ETA not yet provide INC400487 HDC156 BASSIN_MANGNAN Artibonite Ericsson 2G D Talkpool 7/2/2020 16:10 8:31:43 RBS RBS Fault (DTRU failure) DTRU Faulty, new spare requested for replacement INC400740 HDC274 ESTERE Artibonite Ericsson 2G C Talkpool 7/2/2020 20:40 4:01:43 RBS RBS Fault (Indeterminate) Team refuse to go on site at night , They will be on site 7/3/2020 , ETA 7:00AM INC400635 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/2/2020 21:05 3:36:43 RBS RBS Fault (Indeterminate) Sector A down, talkpool does not manage team to reach the site. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 2 23:28:27 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 3 Jul 2020 05:28:27 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM Sites off air by Class Class A B C D Total Total 4 7 6 20 37 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 26 3 1 0 28 ZTE 3 3 1 0 3 Huawei 6 6 5 0 6 Network 35 12 7 0 37 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 26 1 0 3 7 37 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 892:02:02 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 293:49:02 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 228:05:02 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 133:10:02 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 102:45:02 Power Generator failure (Indeterminate) The genset caught fire. More update will be sent once available for confirmation INC398624 HDS261 DAVY Sud Ericsson 2G D Talkpool 6/29/2020 3:02 94:25:02 Power Generator Failure (Engine Knocking ) New genset approved. ETR to be provided by Talkpool INC399535 HAIDS254 TAUREAU Sud ZTE 2G+3G C Talkpool 6/30/2020 15:02 58:25:02 Power Generator Failure (Faulty AVR) Faulty AVR and Dynamo. Spare is expected to send in the region today INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 39:15:02 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Follow up is ongoing to collect the spare part INC400627 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 7/1/2020 18:42 30:45:02 Power Generator failure (Indeterminate) Site remains down after the power issue solved at the main site(HDC212). Concern Team is informed , ETA expired , new ETA not yet available INC400627 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/1/2020 18:42 30:45:02 Dependent Affected by the power issue at the main site Affected by HDC249 INC400206 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 20:58 28:29:02 Power Power Failure (Solar System failure) Backup genset out of fuel, Talkpool is not manage his Team to check the solar system INC400355 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G B Talkpool 7/2/2020 4:07 21:20:02 Power Generator Failure (Alternator Failure) DC alternator faulty / Rectifier suspected faulty by TP. Follow up is ongoing INC400264 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/2/2020 6:54 18:33:02 Power Power Failure (Solar System failure) Solar system failed due to bad weather in the region. INC400385 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 7/2/2020 8:14 17:13:02 Power Power Failure (Indeterminate) Faulty Dynamo must be replaced. Next update to share when available INC400387 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 8:18 17:09:02 Power Generator failure (Water Pump Issue) Water pump faulty. Follow up is ongoing INC400387 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 8:18 17:09:02 Dependent Affected by the power issue at the main site Affected by HDO592 INC400546 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 7/2/2020 12:58 12:29:02 Power Generator failure (Water Pump Issue) Water pump faulty, more feedback is expected from talkpool Team INC400569 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 7/2/2020 14:40 10:47:02 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/2/2020) at 6:19 PM. ETR will be provided by them INC400709 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 7/2/2020 17:19 8:08:02 Power Generator failure (Indeterminate) Talkpoool is not manage his Team to reach the site INC400709 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/2/2020 17:19 8:08:02 Dependent Affected by the power issue at the main site Affected by HDC228 INC399907 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/2/2020 17:32 7:55:02 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC400716 HDO455 DUPIN_CORNILLON Ouest Ericsson 2G D Talkpool 7/2/2020 18:42 6:45:02 Power Generator failure (Indeterminate) Team refuse to go on site at night , They claim the area is unsafe. They will be on site 7/3/2020 , ETA 7:00AM INC400716 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/2/2020 18:42 6:45:02 Dependent Affected by the power issue at the main site Affected by HDO455 INC400737 HDS303 MARIGOT Sud-Est Ericsson 3G B Digicel 7/2/2020 19:04 6:23:02 Transmission Transmission (Indeterminate) 3G remains down after RBS swapping, concerned team has been informed. More update will be shared once available. INC400737 HDS309 PETAVI Sud-Est Ericsson 3G C Digicel 7/2/2020 19:04 6:23:02 Dependent Affected by the Transmission issue at the main site Site will be up once the issue solve at HDS303 INC400727 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 7/2/2020 19:46 5:41:02 Transmission Transmission (MMU failure) MMU faulty on site , new spare needed for replacement INC400729 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/2/2020 20:00 5:27:02 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC400744 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/2/2020 21:08 4:19:02 Power Generator failure (Indeterminate) Red Zone. ETA at 7:30 AM INC400746 HDO459 MARIANI_LEOGANE Ouest Ericsson 2G B Talkpool 7/2/2020 21:20 4:07:02 Power Power Failure (Indeterminate) Team is working on site. INC400743 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 7/2/2020 22:22 3:05:02 Power Power Failure (Indeterminate) Talkpool does not manage team to reach site. INC400758 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 22:40 2:47:02 Power Generator failure (Indeterminate) Redzone and located in private location. ETA : 8:00 AM INC400641 HDC317 DESLANDES Artibonite Ericsson 2G D Talkpool 7/2/2020 22:42 2:45:02 Power Generator failure (Indeterminate) Team can not reach the site at night due to the site located in red zone.They will be on site 7/3/2020 , ETA 8:00AM INC400763 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/2/2020 22:58 2:29:02 Transmission Transmission (Indeterminate) Tx team has been requested, team is aware, ETA to be provided. INC400763 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 7/2/2020 22:58 2:29:02 Dependent Affected by the Transmission issue at the main site Affected by HDS292 INC400764 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 7/2/2020 23:46 1:41:02 Power Generator failure (Indeterminate) Site located in private property , no access at night. ETA 7:00AM INC400765 HDO389 CA IRA_COW Ouest Ericsson 2G D Talkpool 7/2/2020 23:54 1:33:02 Power Power Failure (Indeterminate) Team cannot provide update. INC400765 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 7/2/2020 23:54 1:33:02 Dependent Affected by the power issue at the main site Affected by HDO389 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 3rd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 3rd INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update July 3rd INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update July 3rd INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update July 3rd INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 3 01:22:39 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 3 Jul 2020 07:22:39 +0000 Subject: [Rantt] NOC hourly report at 3:00 AM Message-ID: Hello All, Received the NOC hourly report done at 3:00 AM Sites off air by Class Class A B C D Total Total 4 9 8 21 42 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 28 4 1 0 30 ZTE 6 5 2 0 6 Huawei 6 6 5 0 6 Network 40 15 8 0 42 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 1 0 4 8 42 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 893:55:16 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 295:42:16 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 229:58:16 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 135:03:16 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 104:38:16 Power Generator failure (Indeterminate) The genset caught fire. More update will be sent once available for confirmation INC398624 HDS261 DAVY Sud Ericsson 2G D Talkpool 6/29/2020 3:02 96:18:16 Power Generator Failure (Engine Knocking ) New genset approved. ETR to be provided by Talkpool INC399535 HAIDS254 TAUREAU Sud ZTE 2G+3G C Talkpool 6/30/2020 15:02 60:18:16 Power Generator Failure (Faulty AVR) Faulty AVR and Dynamo. Spare is expected to send in the region today INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 41:08:16 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Follow up is ongoing to collect the spare part INC400206 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 20:58 30:22:16 Power Power Failure (Solar System failure) Backup genset out of fuel, Talkpool is not manage his Team to check the solar system INC400653 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 7/2/2020 1:09 26:11:16 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise. INC400355 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G B Talkpool 7/2/2020 4:07 23:13:16 Power Generator Failure (Alternator Failure) DC alternator faulty / Rectifier suspected faulty by TP. Follow up is ongoing INC400264 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/2/2020 6:54 20:26:16 Power Power Failure (Solar System failure) Solar system failed due to bad weather in the region. INC400385 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 7/2/2020 8:14 19:06:16 Power Power Failure (Indeterminate) Faulty Dynamo must be replaced. Next update to share when available INC400387 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 8:18 19:02:16 Power Generator failure (Water Pump Issue) Water pump faulty. Follow up is ongoing INC400387 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 8:18 19:02:16 Dependent Affected by the power issue at the main site Affected by HDO592 INC400546 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 7/2/2020 12:58 14:22:16 Power Generator failure (Water Pump Issue) Water pump faulty, more feedback is expected from talkpool Team INC400569 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 7/2/2020 14:40 12:40:16 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/2/2020) at 6:19 PM. ETR will be provided by them INC400709 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 7/2/2020 17:19 10:01:16 Power Generator failure (Indeterminate) Team working on site INC400709 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/2/2020 17:19 10:01:16 Dependent Affected by the power issue at the main site Affected by HDC228 INC399907 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/2/2020 17:32 9:48:16 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC400716 HDO455 DUPIN_CORNILLON Ouest Ericsson 2G D Talkpool 7/2/2020 18:42 8:38:16 Power Generator failure (Indeterminate) Team refuse to go on site at night , They claim the area is unsafe. They will be on site 7/3/2020 , ETA 7:00AM INC400716 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/2/2020 18:42 8:38:16 Dependent Affected by the power issue at the main site Affected by HDO455 INC400730 HDS309 PETAVI Sud-Est Ericsson 3G C Talkpool 7/2/2020 19:04 8:16:16 Transmission Transmission (Indeterminate) Main site up but 3G remains down, tx team is aware ETA to be provided. INC400727 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 7/2/2020 19:46 7:34:16 Transmission Transmission (MMU failure) MMU faulty on site , new spare needed for replacement INC400729 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/2/2020 20:00 7:20:16 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC400744 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/2/2020 21:08 6:12:16 Power Generator failure (Indeterminate) Red Zone. ETA at 7:30 AM INC400743 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 7/2/2020 22:22 4:58:16 Power Power Failure (Indeterminate) Tx team has been requested for support, more update is expected from team. INC400743 HDO459 MARIANI_LEOGANE Ouest Ericsson 2G B Talkpool 7/2/2020 22:22 4:58:16 Dependent Affected by the power issue at the main site Affected by HDO412 INC400758 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 22:40 4:40:16 Power Generator failure (Indeterminate) Redzone and located in private location. ETA : 8:00 AM INC400641 HDC317 DESLANDES Artibonite Ericsson 2G D Talkpool 7/2/2020 22:42 4:38:16 Power Generator failure (Indeterminate) Team can not reach the site at night due to the site located in red zone.They will be on site 7/3/2020 , ETA 8:00AM INC400763 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/2/2020 22:58 4:22:16 Transmission Transmission (Indeterminate) Talkpool does not manage team to reach the site. INC400763 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 7/2/2020 22:58 4:22:16 Dependent Affected by the Transmission issue at the main site Affected by HDS292 INC400764 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 7/2/2020 23:46 3:34:16 Power Generator failure (Indeterminate) Site located in private property , no access at night. ETA 7:00AM INC400765 HDO389 CA IRA_COW Ouest Ericsson 2G D Talkpool 7/2/2020 23:54 3:26:16 Power Power Failure (Indeterminate) Team cannot provide update. INC400765 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 7/2/2020 23:54 3:26:16 Dependent Affected by the power issue at the main site Affected by HDO389 INC400638 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 7/3/2020 0:57 2:23:16 Power Power Failure (Indeterminate) Genset has been turned off by the owner due genset is too noisy. INC400654 HDS351 ANSE_A_PITRE Sud-Est Ericsson 3G B Talkpool 7/3/2020 1:12 2:08:16 Transmission Transmission (Indeterminate) Talkpool does not manage team to reach the site. INC400656 HDN262 DERAC Nord-Est Ericsson 2G+3G C Talkpool 7/3/2020 1:40 1:40:16 Power Generator failure (Indeterminate) Team is informed , ETA 5:20AM INC400780 HDS225 NERETTE Sud Ericsson 2G B Talkpool 7/3/2020 2:14 1:06:16 Power Power Failure (Indeterminate) Team is aware, ETA:5h20AM. INC400780 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 7/3/2020 2:14 1:06:16 Dependent Affected by the power issue at the main site Affected by HDS225 INC400780 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 7/3/2020 2:14 1:06:16 Dependent Affected by the power issue at the main site Affected by HDS225 INC400666 HAIDN315 MONTOLON Nord ZTE 2G D Talkpool 7/3/2020 2:30 0:50:16 Power Generator failure (Indeterminate) Team is informed , ETA 6:15AM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 3rd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 3rd INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update July 3rd INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update July 3rd INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update July 3rd INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 3 01:25:50 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 3 Jul 2020 07:25:50 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (3:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 3:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 605:10:22 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 481:58:22 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 356:01:22 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 187:34:22 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 161:24:22 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/27/2020 20:00 127:24:22 RBS RBS Fault (RRU failure) Sector A remains down after RBS swapping due to faulty RRU , talkpool does not manage team to reach the site. INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/29/2020 10:02 89:22:22 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC399406 HGA014 AZILE Nippes Ericsson 2G A Talkpool 6/30/2020 13:00 62:24:22 RBS RBS Fault (DUG Failure) Faulty DUG needed to be replaced. Spare not yet available INC399689 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 3:30 47:54:22 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399730 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/1/2020 10:14 41:10:22 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399870 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 39:49:22 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 37:54:22 RBS RBS Fault (RUS failure) RRUS01B3 faulty, spare need to be replaced. ETR not yet available. INC400200 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 3G A Talkpool 7/1/2020 22:20 29:04:22 RBS RBS Fault (RUS failure) RRUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400209 HDN253 K-FOU_CARACOL Nord-Est Ericsson 2G D Talkpool 7/1/2020 22:22 29:02:22 RBS RBS Fault (DUG Failure) DUG failure , new spare requested for replacement INC400335 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G A Talkpool 7/2/2020 0:30 26:54:22 RBS RBS Fault (RUS failure) RUS01B8 faulty , new spare requested for replacement INC400232 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 7/2/2020 1:10 26:14:22 RBS RBS Fault (RUS failure) RUS01B3 faulty , new spare requested for replacement INC400583 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 7/2/2020 14:23 13:01:22 RBS RBS Fault (Indeterminate) ETA expired , new ETA 7:30AM INC400487 HDC156 BASSIN_MANGNAN Artibonite Ericsson 2G D Talkpool 7/2/2020 16:10 11:14:22 RBS RBS Fault (DTRU failure) DTRU Faulty, new spare requested for replacement INC400740 HDC274 ESTERE Artibonite Ericsson 2G C Talkpool 7/2/2020 20:40 6:44:22 RBS RBS Fault (Indeterminate) Team refuse to go on site at night , They will be on site 7/3/2020 , ETA 7:00AM INC400635 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/2/2020 21:05 6:19:22 RBS RBS Fault (Indeterminate) Sector A down, team is waiting for access. INC400627 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 7/3/2020 1:31 1:53:22 RBS RBS Fault (Indeterminate) Team is informed , ETA not yet provide INC400658 HDS009 CYVADIER Sud-Est Ericsson 3G B Talkpool 7/3/2020 1:50 1:34:22 RBS RBS Fault (Indeterminate) Talkpool does not mange team to reach the site. INC400773 HAIDN230 NAN_CHAMPS Nord Ericsson 2G C Talkpool 7/3/2020 1:58 1:26:22 RBS RBS Fault (Indeterminate) Team is informed , ETA 7:30AM INC400665 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 7/3/2020 2:14 1:10:22 RBS RBS Fault (Indeterminate) 1800 Band down, team is aware, ETA to be provided. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 3 02:16:51 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 3 Jul 2020 08:16:51 +0000 Subject: [Rantt] NOC hourly report at 4:00 AM Message-ID: Hello All, Received the NOC hourly report done at 4:00 AM Sites off air by Class Class A B C D Total Total 5 9 8 20 42 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 27 4 1 0 29 ZTE 7 6 3 0 7 Huawei 6 6 5 0 6 Network 40 16 9 0 42 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 30 1 0 4 7 42 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 894:49:31 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 296:36:31 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 230:52:31 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 135:57:31 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 105:32:31 Power Generator failure (Indeterminate) The genset caught fire. More update will be sent once available for confirmation INC398624 HDS261 DAVY Sud Ericsson 2G D Talkpool 6/29/2020 3:02 97:12:31 Power Generator Failure (Engine Knocking ) New genset approved. ETR to be provided by Talkpool INC399535 HAIDS254 TAUREAU Sud ZTE 2G+3G C Talkpool 6/30/2020 15:02 61:12:31 Power Generator Failure (Faulty AVR) Faulty AVR and Dynamo. Spare is expected to send in the region today INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 42:02:31 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Follow up is ongoing to collect the spare part INC400206 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 20:58 31:16:31 Power Power Failure (Solar System failure) Backup genset out of fuel, Talkpool is not manage his Team to check the solar system INC400653 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 7/2/2020 1:09 27:05:31 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise. INC400355 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G B Talkpool 7/2/2020 4:07 24:07:31 Power Generator Failure (Alternator Failure) DC alternator faulty / Rectifier suspected faulty by TP. Follow up is ongoing INC400264 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/2/2020 6:54 21:20:31 Power Power Failure (Solar System failure) Solar system failed due to bad weather in the region. INC400385 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 7/2/2020 8:14 20:00:31 Power Power Failure (Indeterminate) Faulty Dynamo must be replaced. Next update to share when available INC400387 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 8:18 19:56:31 Power Generator failure (Water Pump Issue) Water pump faulty. Follow up is ongoing INC400387 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 8:18 19:56:31 Dependent Affected by the power issue at the main site Affected by HDO592 INC400546 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 7/2/2020 12:58 15:16:31 Power Generator failure (Water Pump Issue) Water pump faulty, more feedback is expected from talkpool Team INC400569 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 7/2/2020 14:40 13:34:31 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/2/2020) at 6:19 PM. ETR will be provided by them INC400709 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 7/2/2020 17:19 10:55:31 Power Generator failure (Indeterminate) Team still working on site INC400709 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/2/2020 17:19 10:55:31 Dependent Affected by the power issue at the main site Affected by HDC228 INC399907 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/2/2020 17:32 10:42:31 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC400716 HDO455 DUPIN_CORNILLON Ouest Ericsson 2G D Talkpool 7/2/2020 18:42 9:32:31 Power Generator failure (Indeterminate) Team refuse to go on site at night , They claim the area is unsafe. They will be on site 7/3/2020 , ETA 7:00AM INC400716 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/2/2020 18:42 9:32:31 Dependent Affected by the power issue at the main site Affected by HDO455 INC400730 HDS309 PETAVI Sud-Est Ericsson 3G C Talkpool 7/2/2020 19:04 9:10:31 Transmission Transmission (Indeterminate) Main site up but 3G remains down, tx team is aware ETA to be provided. INC400727 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 7/2/2020 19:46 8:28:31 Transmission Transmission (MMU failure) MMU faulty on site , new spare needed for replacement INC400729 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/2/2020 20:00 8:14:31 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC400744 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/2/2020 21:08 7:06:31 Power Generator failure (Indeterminate) Red Zone. ETA at 7:30 AM INC400743 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 7/2/2020 22:22 5:52:31 Power Power Failure (Indeterminate) Tx team has been requested for support, Team cannot provide update. INC400743 HDO459 MARIANI_LEOGANE Ouest Ericsson 2G B Talkpool 7/2/2020 22:22 5:52:31 Dependent Affected by the power issue at the main site Affected by HDO412 INC400758 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 22:40 5:34:31 Power Generator failure (Indeterminate) Redzone and located in private location. ETA : 8:00 AM INC400641 HDC317 DESLANDES Artibonite Ericsson 2G D Talkpool 7/2/2020 22:42 5:32:31 Power Generator failure (Indeterminate) Team cannot reach the site at night due to the site located in red zone. They will be on site 7/3/2020 , ETA 8:00AM INC400763 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/2/2020 22:58 5:16:31 Transmission Transmission (Indeterminate) Talkpool does not manage team to reach the site. INC400763 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 7/2/2020 22:58 5:16:31 Dependent Affected by the Transmission issue at the main site Affected by HDS292 INC400764 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 7/2/2020 23:46 4:28:31 Power Generator failure (Indeterminate) Site located in private property , no access at night. ETA 7:00AM INC400638 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 7/3/2020 0:57 3:17:31 Power Power Failure (Indeterminate) Genset has been turned off by the owner due genset is too noisy. INC400654 HDS351 ANSE_A_PITRE Sud-Est Ericsson 3G B Talkpool 7/3/2020 1:12 3:02:31 Transmission Transmission (Indeterminate) Talkpool does not manage team to reach the site. INC400656 HDN262 DERAC Nord-Est Ericsson 2G+3G C Talkpool 7/3/2020 1:40 2:34:31 Power Generator failure (Indeterminate) Team is informed , ETA 5:20AM INC400780 HDS225 NERETTE Sud Ericsson 2G B Talkpool 7/3/2020 2:14 2:00:31 Power Power Failure (Indeterminate) Team is aware, ETA 5:00AM. INC400780 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 7/3/2020 2:14 2:00:31 Dependent Affected by the power issue at the main site Affected by HDS225 INC400780 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 7/3/2020 2:14 2:00:31 Dependent Affected by the power issue at the main site Affected by HDS225 INC400666 HAIDN315 MONTOLON Nord ZTE 2G D Talkpool 7/3/2020 2:30 1:44:31 Power Generator failure (Indeterminate) Team is informed , ETA 6:15AM INC400667 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 7/3/2020 3:02 1:12:31 Power Generator failure (Indeterminate) Team is informed , ETA 6:30AM INC400782 HAIDO606 FONTAMARA_27_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/3/2020 3:10 1:04:31 Power Generator failure (Indeterminate) Team is informed. ETA 7:00 AM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 3rd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 3rd INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update July 3rd INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update July 3rd INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update July 3rd INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 3 04:34:44 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 3 Jul 2020 10:34:44 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 608:17:36 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 485:05:36 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 359:08:36 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 190:41:36 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 164:31:36 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/27/2020 20:00 130:31:36 RBS RBS Fault (RRU failure) Sector A remains down after RBS swapping due to faulty RRU , talkpool does not manage team to reach the site. INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/29/2020 10:02 92:29:36 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC399406 HGA014 AZILE Nippes Ericsson 2G A Talkpool 6/30/2020 13:00 65:31:36 RBS RBS Fault (DUG Failure) Faulty DUG needed to be replaced. Spare not yet available INC399689 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 3:30 51:01:36 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399730 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/1/2020 10:14 44:17:36 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399870 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 42:56:36 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 41:01:36 RBS RBS Fault (RUS failure) RRUS01B3 faulty, spare need to be replaced. ETR not yet available. INC400200 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 3G A Talkpool 7/1/2020 22:20 32:11:36 RBS RBS Fault (RUS failure) RRUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400209 HDN253 K-FOU_CARACOL Nord-Est Ericsson 2G D Talkpool 7/1/2020 22:22 32:09:36 RBS RBS Fault (DUG Failure) DUG failure , new spare requested for replacement INC400335 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G A Talkpool 7/2/2020 0:30 30:01:36 RBS RBS Fault (RUS failure) RUS01B8 faulty , new spare requested for replacement INC400232 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 7/2/2020 1:10 29:21:36 RBS RBS Fault (RUS failure) RUS01B3 faulty , new spare requested for replacement INC400583 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 7/2/2020 14:23 16:08:36 RBS RBS Fault (Indeterminate) ETA expired , new ETA 7:30AM INC400487 HDC156 BASSIN_MANGNAN Artibonite Ericsson 2G D Talkpool 7/2/2020 16:10 14:21:36 RBS RBS Fault (DTRU failure) DTRU Faulty, new spare requested for replacement INC400740 HDC274 ESTERE Artibonite Ericsson 2G C Talkpool 7/2/2020 20:40 9:51:36 RBS RBS Fault (Indeterminate) Team refuse to go on site at night , They will be on site 7/3/2020 , ETA 7:00AM INC400635 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/2/2020 21:05 9:26:36 RBS RBS Fault (Indeterminate) Sector A down, tx team will reach site at 7:30AM. INC400627 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 7/3/2020 1:31 5:00:36 RBS RBS Fault (Indeterminate) Talkpool is not manage his Team to reach the site INC400658 HDS009 CYVADIER Sud-Est Ericsson 3G B Talkpool 7/3/2020 1:50 4:41:36 RBS RBS Fault (Indeterminate) Fiber cable faulty need to be replaced. ETR to be provided. INC400773 HAIDN230 NAN_CHAMPS Nord Ericsson 2G C Talkpool 7/3/2020 1:58 4:33:36 RBS RBS Fault (Indeterminate) Team is informed , ETA 7:30AM INC400665 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 7/3/2020 2:14 4:17:36 RBS RBS Fault (Indeterminate) 1800 Band down, team cannot provide update. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 3 05:30:47 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 3 Jul 2020 11:30:47 +0000 Subject: [Rantt] NOC SITES REPORT updated for this July 3rd, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this July 3rd, 2020 till 7:00 AM > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 897:56:50 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 299:43:50 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 233:59:50 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 139:04:50 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 108:39:50 Power Generator failure (Indeterminate) The genset caught fire. More update will be sent once available for confirmation INC398624 HDS261 DAVY Sud Ericsson 2G D Talkpool 6/29/2020 3:02 100:19:50 Power Generator Failure (Engine Knocking ) New genset approved. ETR to be provided by Talkpool INC399535 HAIDS254 TAUREAU Sud ZTE 2G+3G C Talkpool 6/30/2020 15:02 64:19:50 Power Generator Failure (Faulty AVR) Faulty AVR and Dynamo. Spare is expected to send in the region today INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 45:09:50 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Follow up is ongoing to collect the spare part INC400206 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 20:58 34:23:50 Power Power Failure (Solar System failure) Backup genset out of fuel, Talkpool is not manage his Team to check the solar system INC400653 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 7/2/2020 1:09 30:12:50 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise. INC400355 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G B Talkpool 7/2/2020 4:07 27:14:50 Power Generator Failure (Alternator Failure) DC alternator faulty / Rectifier suspected faulty by TP. Follow up is ongoing INC400264 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/2/2020 6:54 24:27:50 Power Power Failure (Solar System failure) Solar system failed due to bad weather in the region. INC400385 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 7/2/2020 8:14 23:07:50 Power Power Failure (Indeterminate) Faulty Dynamo must be replaced. Next update to share when available INC400387 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 8:18 23:03:50 Power Generator failure (Water Pump Issue) Water pump faulty. Follow up is ongoing INC400387 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 8:18 23:03:50 Dependent Affected by the power issue at the main site Affected by HDO592 INC400546 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 7/2/2020 12:58 18:23:50 Power Generator failure (Water Pump Issue) Water pump faulty, more feedback is expected from talkpool Team INC400569 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 7/2/2020 14:40 16:41:50 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/2/2020) at 6:19 PM. ETR will be provided by them INC400709 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 7/2/2020 17:19 14:02:50 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset , ETR recover plan is expected from talkpool Team INC400709 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/2/2020 17:19 14:02:50 Dependent Affected by the power issue at the main site Affected by HDC228 INC399907 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/2/2020 17:32 13:49:50 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC400716 HDO455 DUPIN_CORNILLON Ouest Ericsson 2G D Talkpool 7/2/2020 18:42 12:39:50 Power Generator failure (Indeterminate) Team refuse to go on site at night , They claim the area is unsafe. They will be on site 7/3/2020 , ETA 7:00AM INC400716 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/2/2020 18:42 12:39:50 Dependent Affected by the power issue at the main site Affected by HDO455 INC400730 HDS309 PETAVI Sud-Est Ericsson 3G C Talkpool 7/2/2020 19:04 12:17:50 Transmission Transmission (Indeterminate) Main site up but 3G remains down, tx team is aware ETA to be provided. INC400727 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 7/2/2020 19:46 11:35:50 Transmission Transmission (MMU failure) MMU faulty on site , new spare needed for replacement INC400729 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/2/2020 20:00 11:21:50 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC400744 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/2/2020 21:08 10:13:50 Power Generator failure (Indeterminate) Red Zone. ETA at 7:30 AM INC400743 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 7/2/2020 22:22 8:59:50 Power Power Failure (Indeterminate) Tx team has been requested for support, Team cannot provide update. INC400743 HDO459 MARIANI_LEOGANE Ouest Ericsson 2G B Talkpool 7/2/2020 22:22 8:59:50 Dependent Affected by the power issue at the main site Affected by HDO412 INC400758 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 22:40 8:41:50 Power Generator failure (Indeterminate) Redzone and located in private location. ETA : 8:00 AM INC400641 HDC317 DESLANDES Artibonite Ericsson 2G D Talkpool 7/2/2020 22:42 8:39:50 Power Generator failure (Indeterminate) Team can not reach the site at night due to the site located in red zone.They will be on site 7/3/2020 , ETA 8:00AM INC400763 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/2/2020 22:58 8:23:50 Transmission Transmission (Indeterminate) Team cannot provide update. INC400763 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 7/2/2020 22:58 8:23:50 Dependent Affected by the Transmission issue at the main site Affected by HDS292 INC400764 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 7/2/2020 23:46 7:35:50 Power Generator failure (Indeterminate) Site located in private property , no access at night. ETA 7:00AM INC400654 HDS351 ANSE_A_PITRE Sud-Est Ericsson 3G B Talkpool 7/3/2020 1:12 6:09:50 Transmission Transmission (Indeterminate) Team is working on site. INC400656 HDN262 DERAC Nord-Est Ericsson 2G+3G C Talkpool 7/3/2020 1:40 5:41:50 Power Generator failure (Indeterminate) Team working on site INC400666 HAIDN315 MONTOLON Nord ZTE 2G D Talkpool 7/3/2020 2:30 4:51:50 Power Generator failure (Indeterminate) ETA expired , new ETA 7:30AM INC400782 HAIDO606 FONTAMARA_27_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/3/2020 3:10 4:11:50 Power Generator failure (Indeterminate) ETA expired , new ETA 7:30AM INC400673 HAIDO553 ST_ROCK_DIQUINI_63 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/3/2020 4:49 2:32:50 Power Generator failure (Indeterminate) ETA expired , new ETA 7:40AM INC400674 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 7/3/2020 5:06 2:15:50 Power Generator failure (Indeterminate) Team is informed , ETA 7:50AM INC400674 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 7/3/2020 5:06 2:15:50 Dependent Affected by the power issue at the main site Attached to HDC264 INC400674 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/3/2020 5:06 2:15:50 Dependent Affected by the power issue at the main site Attached to HDC264 INC400674 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/3/2020 5:06 2:15:50 Dependent Affected by the power issue at the main site Attached to HDC264 INC400680 HDN264 GRISON_GARDE Nord Ericsson 2G D Talkpool 7/3/2020 5:42 1:39:50 Power Generator failure (Indeterminate) Team is informed , ETA 9:00AM INC400162 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/3/2020 6:02 1:19:50 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC400162 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/3/2020 6:02 1:19:50 Dependent Affected by the power issue at the main site Affected by HDC318 INC400736 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/3/2020 6:02 1:19:50 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC400784 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/3/2020 6:06 1:15:50 Power Generator failure (Indeterminate) Solar site , it will back on air with solar power Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 609:07:50 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 485:55:50 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 359:58:50 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 191:31:50 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 165:21:50 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/27/2020 20:00 131:21:50 RBS RBS Fault (RRU failure) Sector A remains down after RBS swapping due to faulty RRU , talkpool does not manage team to reach the site. INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/29/2020 10:02 93:19:50 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC399406 HGA014 AZILE Nippes Ericsson 2G A Talkpool 6/30/2020 13:00 66:21:50 RBS RBS Fault (DUG Failure) Faulty DUG needed to be replaced. Spare not yet available INC399689 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 3:30 51:51:50 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399730 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/1/2020 10:14 45:07:50 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399870 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 43:46:50 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 41:51:50 RBS RBS Fault (RUS failure) RRUS01B3 faulty, spare need to be replaced. ETR not yet available. INC400200 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 3G A Talkpool 7/1/2020 22:20 33:01:50 RBS RBS Fault (RUS failure) RRUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400209 HDN253 K-FOU_CARACOL Nord-Est Ericsson 2G D Talkpool 7/1/2020 22:22 32:59:50 RBS RBS Fault (DUG Failure) DUG failure , new spare requested for replacement INC400335 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G A Talkpool 7/2/2020 0:30 30:51:50 RBS RBS Fault (RUS failure) RUS01B8 faulty , new spare requested for replacement INC400232 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 7/2/2020 1:10 30:11:50 RBS RBS Fault (RUS failure) RUS01B3 faulty , new spare requested for replacement INC400583 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 7/2/2020 14:23 16:58:50 RBS RBS Fault (Indeterminate) ETA expired , new ETA 7:30AM INC400487 HDC156 BASSIN_MANGNAN Artibonite Ericsson 2G D Talkpool 7/2/2020 16:10 15:11:50 RBS RBS Fault (DTRU failure) DTRU Faulty, new spare requested for replacement INC400740 HDC274 ESTERE Artibonite Ericsson 2G C Talkpool 7/2/2020 20:40 10:41:50 RBS RBS Fault (Indeterminate) Team refuse to go on site at night , They will be on site 7/3/2020 , ETA 7:00AM INC400635 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/2/2020 21:05 10:16:50 RBS RBS Fault (Indeterminate) Sector A down, tx team will reach site at 7:30AM. INC400627 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 7/3/2020 1:31 5:50:50 RBS RBS Fault (Indeterminate) Talkpool is not manage his Team to recah the site INC400658 HDS009 CYVADIER Sud-Est Ericsson 3G B Talkpool 7/3/2020 1:50 5:31:50 RBS RBS Fault (Indeterminate) Fiber cable faulty need to be replaced. ETR to be provided. INC400773 HAIDN230 NAN_CHAMPS Nord Ericsson 2G C Talkpool 7/3/2020 1:58 5:23:50 RBS RBS Fault (Indeterminate) Team is informed , ETA 7:30AM INC400665 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 7/3/2020 2:14 5:07:50 RBS RBS Fault (Indeterminate) 1800 Band down, team cannot provide update. Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 3rd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 3rd INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update July 3rd INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update July 3rd INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update July 3rd INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC400616 HDO072 PUBLIN_INTERIEUR Port-au-Prince Huawei 2G+3G B Talkpool 7/2/2020 18:49 7/2/2020 20:59 2:10:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) CPS breaker tripped OK Reset breaker CPS INC400589 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 16:15 7/2/2020 20:58 4:43:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay A rescue of 7 gallons of fuel were added INC400495 HDO508 TABARRE70_TORCEL Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 16:43 7/2/2020 20:40 3:57:00 4:00:00 Compliant Power Generator Failure (Underspeed) Underspeed alarm on the working genset OK The backup genset has been started INC400741 HAIDO547 HABITATION_BLANCHARD Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 20:52 7/2/2020 22:10 1:18:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure in the Genset OK 1 Gallon and half of oil added and Genset restarted INC400293 HDN230 NAN_CHAMPS Nord Ericsson 2G B Talkpool 7/2/2020 7:12 7/2/2020 17:12 10:00:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) indeterminate Need to be justified Site is running on NRECA (Caracol power) INC400151 HDC212 DOMOND Centre Ericsson 2G D O&M Fuel 7/1/2020 18:42 7/2/2020 20:20 25:38:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Tank fuel empty Fuel Delivery Delay Refueling done INC400585 HDN121 AUBERT Nord-Ouest Ericsson 2G D Talkpool 7/2/2020 15:46 7/2/2020 16:20 0:34:00 4:00:00 Compliant Power Generator failure (Indeterminate) indeterminate Need to be justified Alarm clear by itself INC400705 HDC277 GADJUMO Artibonite Ericsson 2G D Talkpool 7/2/2020 16:54 7/2/2020 20:20 3:26:00 4:00:00 Compliant Fuel Generator failure (High temperature) HIGH TEMP Fuel Delivery Delay 1 gallon coolant added & Genset restarted INC400664 HDC230 BOUCAN_CARRE Centre Ericsson 2G D Talkpool 7/3/2020 2:18 7/3/2020 3:18 1:00:00 4:00:00 Compliant Power Generator failure (Indeterminate) indeterminate Need to be justified Alarm clear by itself INC400664 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 7/3/2020 2:18 7/3/2020 3:18 1:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached with HDC230 Cascaded Site up with the main site INC400667 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 7/3/2020 3:02 7/3/2020 6:18 3:16:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC400475 HDO361 FONDWA Ouest Ericsson 2G C Talkpool 7/2/2020 14:58 7/2/2020 19:45 4:47:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate Need to be justified Back on air without intervention from team. INC400728 HDO389 CA IRA_COW Ouest Ericsson 2G D Talkpool 7/2/2020 19:26 7/2/2020 21:30 2:04:00 4:00:00 Compliant Power Power Failure (Indeterminate) No starter battery OK Team restart with another starter battery. INC400728 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 7/2/2020 19:26 7/2/2020 21:30 2:04:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO389 Cascaded Back on air with the main site INC400499 HDS305 PEREDO Sud-Est Ericsson 2G C Talkpool 7/2/2020 14:54 7/2/2020 21:45 6:51:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Team reset ATS breaker and restart genset. INC400631 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 7/2/2020 20:26 7/2/2020 22:05 1:39:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Back on air without intervention from team. INC400072 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/1/2020 19:34 7/2/2020 22:02 26:28:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Backup genset out of fuel. Need to be justified Fuel has been added in backup genset. INC400623 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 7/2/2020 19:18 7/2/2020 22:45 3:27:00 4:00:00 Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution details still pending from the contractor INC400623 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 2G B Talkpool 7/2/2020 19:18 7/2/2020 22:45 3:27:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO356 Cascaded Back on air with the main site INC400624 HDO411 CHABANNE Ouest Ericsson 2G D Talkpool 7/2/2020 19:10 7/2/2020 22:55 3:45:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK 12gals of electrolysis added and genset restarted INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 7/2/2020 21:30 264:54:00 4:00:00 Not Compliant RBS RBS Fault (Software Issue) Licence issue Need to be justified Lincence has been added. INC399994 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/1/2020 15:02 7/2/2020 22:15 31:13:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Spare AVR/AC alternator has been replaced,1 gal oil added and genset restarted. INC400732 HDS011 PORTAIL_LA_GROSSELINE Sud-Est Ericsson 2G+3G B Talkpool 7/2/2020 20:14 7/3/2020 0:40 4:26:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temp due faulty radiator Spare Radiator has been replaced. INC399183 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 7/2/2020 0:10 7/3/2020 0:47 24:37:00 4:00:00 Not Compliant Power Generator Failure (Engine Knocking ) Engine knocking Need to be justified Genset swapping has been made. INC400737 HDS303 MARIGOT Sud-Est Ericsson 3G B Digicel 7/2/2020 19:04 7/3/2020 2:10 7:06:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate Need to be justified Site up after intervention from Digicel RAN team. INC400765 HDO389 CA IRA_COW Ouest Ericsson 2G D Talkpool 7/2/2020 23:54 7/3/2020 5:13 5:19:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) No starter battery Need to be justified Genset start with another starter battery INC400765 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 7/2/2020 23:54 7/3/2020 5:13 5:19:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO389 Cascaded Back on air with the main site INC400638 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 7/3/2020 0:57 7/3/2020 5:47 4:50:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Genset has been started by the owner. INC400780 HDS225 NERETTE Sud Ericsson 2G B Talkpool 7/3/2020 2:14 7/3/2020 6:45 4:31:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution details still pending from the contractor INC400780 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 7/3/2020 2:14 7/3/2020 6:45 4:31:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS225 Cascaded Back on air with the main site INC400780 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 7/3/2020 2:14 7/3/2020 6:45 4:31:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS225 Cascaded Back on air with the main site Cells-Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC400293 HDN247 CLAIRICE Nord Ericsson 2G D Talkpool 7/2/2020 9:42 7/2/2020 17:12 7:30:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached with HDN230 Cascaded Site up with the main site INC400293 HDN246 K_FOU_BATTANT Nord Ericsson 2G D Talkpool 7/2/2020 9:42 7/2/2020 17:12 7:30:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached with HDN230 Cascaded Site up with the main site INC400585 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 7/2/2020 15:46 7/2/2020 17:12 1:26:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached with HDN121 Cascaded Site up with the main site INC400751 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 7/2/2020 22:02 7/2/2020 23:50 1:48:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate OK RRUS Power Reset INC400401 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/2/2020 16:10 7/2/2020 20:30 4:20:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) RUS Power OFF Need to be justified RRUS power on INC399994 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/2/2020 13:29 7/2/2020 22:15 8:46:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Spare AVR/AC alternator has been replaced,1 gal oil added and genset restarted. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... 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Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 3 06:34:22 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 3 Jul 2020 12:34:22 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM In-Reply-To: References: Message-ID: Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 7 7 7 27 48 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 36 7 2 1 37 ZTE 5 4 1 0 5 Huawei 6 6 5 0 6 Network 47 17 8 1 48 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 33 2 0 2 11 48 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments TDD INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 898:39:24 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. No INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 300:26:24 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. No INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 234:53:24 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. No INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 139:58:24 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. No INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 109:33:24 Power Generator failure (Indeterminate) The genset caught fire. More update will be sent once available for confirmation No INC398624 HDS261 DAVY Sud Ericsson 2G D Talkpool 6/29/2020 3:02 100:58:24 Power Generator Failure (Engine Knocking ) New genset approved. ETR to be provided by Talkpool No INC399535 HAIDS254 TAUREAU Sud ZTE 2G+3G C Talkpool 6/30/2020 15:02 64:58:51 Power Generator Failure (Faulty AVR) Faulty AVR and Dynamo. Spare is expected to send in the region today No INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 45:48:49 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Follow up is ongoing to collect the spare part No INC400206 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 20:58 35:17:24 Power Power Failure (Solar System failure) Backup genset out of fuel, Talkpool is not manage his Team to check the solar system No INC400653 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 7/2/2020 1:09 30:51:40 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise. No INC400355 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G B Talkpool 7/2/2020 4:07 27:56:41 Power Generator Failure (Alternator Failure) DC alternator faulty / Rectifier suspected faulty by TP. Follow up is ongoing No INC400264 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/2/2020 6:54 25:06:49 Power Power Failure (Solar System failure) Solar system failed due to bad weather in the region. No INC400385 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 7/2/2020 8:14 23:46:52 Power Power Failure (Indeterminate) Faulty Dynamo must be replaced. Next update to share when available No INC400387 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 8:18 23:45:44 Power Generator failure (Water Pump Issue) Water pump faulty. Follow up is ongoing No INC400387 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 8:18 23:45:44 Dependent Affected by the power issue at the main site Affected by HDO592 No INC400546 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 7/2/2020 12:58 19:16:59 Power Generator failure (Water Pump Issue) Water pump faulty, more feedback is expected from Talkpool Team No INC400569 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 7/2/2020 14:40 17:24:24 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/2/2020) at 6:19 PM. ETR will be provided by them No INC400709 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 7/2/2020 17:19 14:56:03 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset , ETR recover plan is expected from Talkpool Team No INC400709 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/2/2020 17:19 14:56:03 Dependent Affected by the power issue at the main site Affected by HDC228 No INC399907 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/2/2020 17:32 14:43:24 Power Power Failure (Solar System failure) Solar site. Site will back on air with solar power No INC400716 HDO455 DUPIN_CORNILLON Ouest Ericsson 2G D Talkpool 7/2/2020 18:42 13:33:02 Power Generator failure (Indeterminate) Team refuse to go on site at night , They claim the area is unsafe. They will be on site 7/3/2020 , ETA 7:00AM (Expired). New feedback within 30mn (8h45 AM) No INC400716 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/2/2020 18:42 13:33:02 Dependent Affected by the power issue at the main site Affected by HDO455 No INC400730 HDS309 PETAVI Sud-Est Ericsson 3G C Talkpool 7/2/2020 19:04 12:56:40 Transmission Transmission (Indeterminate) Main site up but 3G remains down, TX team is aware ETA to be provided. No INC400727 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 7/2/2020 19:46 12:29:24 Transmission Transmission (MMU failure) MMU faulty on site , new spare needed for replacement No INC400729 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/2/2020 20:00 12:15:24 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power No INC400743 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 7/2/2020 22:22 9:38:40 Power Power Failure (Indeterminate) 3 PDU burn in the RBS, TX dispatched, new update will be shared once available. No INC400743 HDO459 MARIANI_LEOGANE Ouest Ericsson 2G B Talkpool 7/2/2020 22:22 9:38:40 Dependent Affected by the power issue at the main site Affected by HDO412 No INC400641 HDC317 DESLANDES Artibonite Ericsson 2G D Talkpool 7/2/2020 22:42 9:33:24 Power Generator failure (Indeterminate) Team cannot reach the site at night due to the site located in red zone. They will be on site 7/3/2020. ETA 8:00AM (Expired). New feedback within 30mn (8h45 AM) No INC400758 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 22:40 9:23:44 Power Generator failure (Indeterminate) Team is on site waiting for access. No INC400763 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/2/2020 22:58 9:02:40 Dependent Affected by the Transmission issue at the main site Affected by the E// cabinet at HDS121. TX team is informed to check No INC400763 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 7/2/2020 22:58 9:02:40 Dependent Affected by the Transmission issue at the main site Affected by the E// cabinet at HDS121. TX team is informed to check No INC400764 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 7/2/2020 23:46 8:29:24 Power Generator failure (Indeterminate) Team is on the site for corrective No INC400656 HDN262 DERAC Nord-Est Ericsson 2G+3G C Talkpool 7/3/2020 1:40 6:35:24 Power Generator failure (Indeterminate) Team is still working on site No INC400666 HAIDN315 MONTOLON Nord ZTE 2G D Talkpool 7/3/2020 2:30 5:45:24 Power Generator failure (Indeterminate) Team is on the site for corrective No INC400671 HDO104 DELMAS_24 Port-au-Prince Ericsson 2G+3G A Talkpool 7/3/2020 3:39 4:25:16 Fuel Generator failure (Fuel issue) The genset portable is out of fuel, follow up is ongoing by TP No INC400673 HAIDO553 ST_ROCK_DIQUINI_63 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/3/2020 4:49 3:14:45 Power Generator failure (Indeterminate) Team is working on site No INC400674 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 7/3/2020 5:06 3:09:24 Power Generator failure (Indeterminate) Team is informed , ETA 7:50AM (Expired). New feedback within 30mn (8h45 AM) No INC400674 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 7/3/2020 5:06 3:09:24 Dependent Affected by the power issue at the main site Attached to HDC264 No INC400674 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/3/2020 5:06 3:09:24 Dependent Affected by the power issue at the main site Attached to HDC264 No INC400674 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/3/2020 5:06 3:09:24 Dependent Affected by the power issue at the main site Attached to HDC264 No INC400680 HDN264 GRISON_GARDE Nord Ericsson 2G D Talkpool 7/3/2020 5:42 2:33:24 Power Generator failure (Indeterminate) Team is informed , ETA 9:00AM No INC400162 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/3/2020 6:02 2:13:24 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power No INC400162 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/3/2020 6:02 2:13:24 Dependent Affected by the power issue at the main site Affected by HDC318 No INC400736 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/3/2020 6:02 2:13:24 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power No INC400784 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/3/2020 6:06 2:09:24 Power Generator failure (Indeterminate) Solar site , it will back on air with solar power No INC400684 HAIDO629 DOURETTE Ouest Ericsson 2G+3G+LTE+TDD A Talkpool 7/3/2020 6:45 1:15:40 Power Power Failure (Indeterminate) Team is aware, ETA: 8:30AM Yes INC400684 HAIDO121 KENSKOFF_67 Ouest Ericsson 2G+3G D Talkpool 7/3/2020 6:45 1:15:40 Dependent Affected by the power issue at the main site Affected by HAIDO629 No INC400789 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 7/3/2020 7:26 0:34:40 Power Power Failure (Indeterminate) Team is aware, ETA: 8:40AM No ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 2nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 2nd INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update July 2nd INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update July 2nd INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update July 2nd INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Fri Jul 3 07:17:50 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Fri, 3 Jul 2020 13:17:50 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM In-Reply-To: References: , Message-ID: Hello NOC, Please see the updated comments- * HDC247 ? ENGINE SWAP ETR 2PM * HDS261 ? GENSET SWAP ETR 03-07-2020 * HDS254 ? SPARE ON THE WAY ETR 1PM * HGA035 ? ETR 1PM * HDC228 ? ENGINE KNOCKING, ASSESSMENT REPORT IS PROCCESSING * HDO445 ? ETA 12PM * HDO412 ? NO POWER ISSUE, PDU BURNED, TX TEAM ON THE WAY TO COLLECCT SPARE FROM PAP * HDC333 ? RESTORED * HDN262 ? RESTORED * HDC264 ? RESTORED * HDN264 - RESTORED * HDO629 ? OUT OF FUEL * HDO363 ? RESTORED Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 03 July 2020 08:36 To: 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; Journal; Muhammad Irshad; Bernard Yacoub; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy; Eng Teck Ng; HAI_Tech_Noc; Geoffrey Collins; Frantz Jean Baptiste; Jean Yvelt Marseille; Hai_Tech_O&M Subject: [Fon] NOC hourly report at 8:00 AM Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 7 7 7 27 48 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 36 7 2 1 37 ZTE 5 4 1 0 5 Huawei 6 6 5 0 6 Network 47 17 8 1 48 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 33 2 0 2 11 48 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments TDD INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 898:39:24 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. No INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 300:26:24 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. No INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 234:53:24 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. No INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 139:58:24 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. No INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 109:33:24 Power Generator failure (Indeterminate) The genset caught fire. More update will be sent once available for confirmation No INC398624 HDS261 DAVY Sud Ericsson 2G D Talkpool 6/29/2020 3:02 100:58:24 Power Generator Failure (Engine Knocking ) New genset approved. ETR to be provided by Talkpool No INC399535 HAIDS254 TAUREAU Sud ZTE 2G+3G C Talkpool 6/30/2020 15:02 64:58:51 Power Generator Failure (Faulty AVR) Faulty AVR and Dynamo. Spare is expected to send in the region today No INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 45:48:49 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Follow up is ongoing to collect the spare part No INC400206 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 20:58 35:17:24 Power Power Failure (Solar System failure) Backup genset out of fuel, Talkpool is not manage his Team to check the solar system No INC400653 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 7/2/2020 1:09 30:51:40 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise. No INC400355 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G B Talkpool 7/2/2020 4:07 27:56:41 Power Generator Failure (Alternator Failure) DC alternator faulty / Rectifier suspected faulty by TP. Follow up is ongoing No INC400264 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/2/2020 6:54 25:06:49 Power Power Failure (Solar System failure) Solar system failed due to bad weather in the region. No INC400385 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 7/2/2020 8:14 23:46:52 Power Power Failure (Indeterminate) Faulty Dynamo must be replaced. Next update to share when available No INC400387 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 8:18 23:45:44 Power Generator failure (Water Pump Issue) Water pump faulty. Follow up is ongoing No INC400387 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 8:18 23:45:44 Dependent Affected by the power issue at the main site Affected by HDO592 No INC400546 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 7/2/2020 12:58 19:16:59 Power Generator failure (Water Pump Issue) Water pump faulty, more feedback is expected from Talkpool Team No INC400569 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 7/2/2020 14:40 17:24:24 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/2/2020) at 6:19 PM. ETR will be provided by them No INC400709 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 7/2/2020 17:19 14:56:03 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset , ETR recover plan is expected from Talkpool Team No INC400709 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/2/2020 17:19 14:56:03 Dependent Affected by the power issue at the main site Affected by HDC228 No INC399907 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/2/2020 17:32 14:43:24 Power Power Failure (Solar System failure) Solar site. Site will back on air with solar power No INC400716 HDO455 DUPIN_CORNILLON Ouest Ericsson 2G D Talkpool 7/2/2020 18:42 13:33:02 Power Generator failure (Indeterminate) Team refuse to go on site at night , They claim the area is unsafe. They will be on site 7/3/2020 , ETA 7:00AM (Expired). New feedback within 30mn (8h45 AM) No INC400716 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/2/2020 18:42 13:33:02 Dependent Affected by the power issue at the main site Affected by HDO455 No INC400730 HDS309 PETAVI Sud-Est Ericsson 3G C Talkpool 7/2/2020 19:04 12:56:40 Transmission Transmission (Indeterminate) Main site up but 3G remains down, TX team is aware ETA to be provided. No INC400727 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 7/2/2020 19:46 12:29:24 Transmission Transmission (MMU failure) MMU faulty on site , new spare needed for replacement No INC400729 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/2/2020 20:00 12:15:24 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power No INC400743 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 7/2/2020 22:22 9:38:40 Power Power Failure (Indeterminate) 3 PDU burn in the RBS, TX dispatched, new update will be shared once available. No INC400743 HDO459 MARIANI_LEOGANE Ouest Ericsson 2G B Talkpool 7/2/2020 22:22 9:38:40 Dependent Affected by the power issue at the main site Affected by HDO412 No INC400641 HDC317 DESLANDES Artibonite Ericsson 2G D Talkpool 7/2/2020 22:42 9:33:24 Power Generator failure (Indeterminate) Team cannot reach the site at night due to the site located in red zone. They will be on site 7/3/2020. ETA 8:00AM (Expired). New feedback within 30mn (8h45 AM) No INC400758 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 22:40 9:23:44 Power Generator failure (Indeterminate) Team is on site waiting for access. No INC400763 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/2/2020 22:58 9:02:40 Dependent Affected by the Transmission issue at the main site Affected by the E// cabinet at HDS121. TX team is informed to check No INC400763 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 7/2/2020 22:58 9:02:40 Dependent Affected by the Transmission issue at the main site Affected by the E// cabinet at HDS121. TX team is informed to check No INC400764 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 7/2/2020 23:46 8:29:24 Power Generator failure (Indeterminate) Team is on the site for corrective No INC400656 HDN262 DERAC Nord-Est Ericsson 2G+3G C Talkpool 7/3/2020 1:40 6:35:24 Power Generator failure (Indeterminate) Team is still working on site No INC400666 HAIDN315 MONTOLON Nord ZTE 2G D Talkpool 7/3/2020 2:30 5:45:24 Power Generator failure (Indeterminate) Team is on the site for corrective No INC400671 HDO104 DELMAS_24 Port-au-Prince Ericsson 2G+3G A Talkpool 7/3/2020 3:39 4:25:16 Fuel Generator failure (Fuel issue) The genset portable is out of fuel, follow up is ongoing by TP No INC400673 HAIDO553 ST_ROCK_DIQUINI_63 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/3/2020 4:49 3:14:45 Power Generator failure (Indeterminate) Team is working on site No INC400674 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 7/3/2020 5:06 3:09:24 Power Generator failure (Indeterminate) Team is informed , ETA 7:50AM (Expired). New feedback within 30mn (8h45 AM) No INC400674 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 7/3/2020 5:06 3:09:24 Dependent Affected by the power issue at the main site Attached to HDC264 No INC400674 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/3/2020 5:06 3:09:24 Dependent Affected by the power issue at the main site Attached to HDC264 No INC400674 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/3/2020 5:06 3:09:24 Dependent Affected by the power issue at the main site Attached to HDC264 No INC400680 HDN264 GRISON_GARDE Nord Ericsson 2G D Talkpool 7/3/2020 5:42 2:33:24 Power Generator failure (Indeterminate) Team is informed , ETA 9:00AM No INC400162 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/3/2020 6:02 2:13:24 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power No INC400162 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/3/2020 6:02 2:13:24 Dependent Affected by the power issue at the main site Affected by HDC318 No INC400736 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/3/2020 6:02 2:13:24 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power No INC400784 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/3/2020 6:06 2:09:24 Power Generator failure (Indeterminate) Solar site , it will back on air with solar power No INC400684 HAIDO629 DOURETTE Ouest Ericsson 2G+3G+LTE+TDD A Talkpool 7/3/2020 6:45 1:15:40 Power Power Failure (Indeterminate) Team is aware, ETA: 8:30AM Yes INC400684 HAIDO121 KENSKOFF_67 Ouest Ericsson 2G+3G D Talkpool 7/3/2020 6:45 1:15:40 Dependent Affected by the power issue at the main site Affected by HAIDO629 No INC400789 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 7/3/2020 7:26 0:34:40 Power Power Failure (Indeterminate) Team is aware, ETA: 8:40AM No * Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 2nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 2nd INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update July 2nd INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update July 2nd INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update July 2nd INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[83399612].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[83399612].png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: AA2672E6CB544C7D938B2A81909E496C.png Type: image/png Size: 132 bytes Desc: AA2672E6CB544C7D938B2A81909E496C.png URL: From John.Ormonde at digicelgroup.com Fri Jul 3 07:28:02 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Fri, 3 Jul 2020 13:28:02 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM In-Reply-To: References: , Message-ID: HDO629 requires the hybrid team to visit the site first. [cid:image002.png at 01D6511C.3AFFDFF0] Best Regards, [cid:image001.jpg at 01D6511C.3B363230] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Nikhil Govind Sent: Friday, July 3, 2020 9:18 AM To: Haiti Noc ; 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; Journal ; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: [EXTERNAL] RE: NOC hourly report at 8:00 AM Hello NOC, Please see the updated comments- * HDC247 - ENGINE SWAP ETR 2PM * HDS261 - GENSET SWAP ETR 03-07-2020 * HDS254 - SPARE ON THE WAY ETR 1PM * HGA035 - ETR 1PM * HDC228 - ENGINE KNOCKING, ASSESSMENT REPORT IS PROCCESSING * HDO445 - ETA 12PM * HDO412 - NO POWER ISSUE, PDU BURNED, TX TEAM ON THE WAY TO COLLECCT SPARE FROM PAP * HDC333 - RESTORED * HDN262 - RESTORED * HDC264 - RESTORED * HDN264 - RESTORED * HDO629 - OUT OF FUEL * HDO363 - RESTORED Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 03 July 2020 08:36 To: 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; Journal; Muhammad Irshad; Bernard Yacoub; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy; Eng Teck Ng; HAI_Tech_Noc; Geoffrey Collins; Frantz Jean Baptiste; Jean Yvelt Marseille; Hai_Tech_O&M Subject: [Fon] NOC hourly report at 8:00 AM Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 7 7 7 27 48 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 36 7 2 1 37 ZTE 5 4 1 0 5 Huawei 6 6 5 0 6 Network 47 17 8 1 48 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 33 2 0 2 11 48 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments TDD INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 898:39:24 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. No INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 300:26:24 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. No INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 234:53:24 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. No INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 139:58:24 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. No INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 109:33:24 Power Generator failure (Indeterminate) The genset caught fire. More update will be sent once available for confirmation No INC398624 HDS261 DAVY Sud Ericsson 2G D Talkpool 6/29/2020 3:02 100:58:24 Power Generator Failure (Engine Knocking ) New genset approved. ETR to be provided by Talkpool No INC399535 HAIDS254 TAUREAU Sud ZTE 2G+3G C Talkpool 6/30/2020 15:02 64:58:51 Power Generator Failure (Faulty AVR) Faulty AVR and Dynamo. Spare is expected to send in the region today No INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 45:48:49 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Follow up is ongoing to collect the spare part No INC400206 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 20:58 35:17:24 Power Power Failure (Solar System failure) Backup genset out of fuel, Talkpool is not manage his Team to check the solar system No INC400653 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 7/2/2020 1:09 30:51:40 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise. No INC400355 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G B Talkpool 7/2/2020 4:07 27:56:41 Power Generator Failure (Alternator Failure) DC alternator faulty / Rectifier suspected faulty by TP. Follow up is ongoing No INC400264 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/2/2020 6:54 25:06:49 Power Power Failure (Solar System failure) Solar system failed due to bad weather in the region. No INC400385 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 7/2/2020 8:14 23:46:52 Power Power Failure (Indeterminate) Faulty Dynamo must be replaced. Next update to share when available No INC400387 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 8:18 23:45:44 Power Generator failure (Water Pump Issue) Water pump faulty. Follow up is ongoing No INC400387 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 8:18 23:45:44 Dependent Affected by the power issue at the main site Affected by HDO592 No INC400546 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 7/2/2020 12:58 19:16:59 Power Generator failure (Water Pump Issue) Water pump faulty, more feedback is expected from Talkpool Team No INC400569 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 7/2/2020 14:40 17:24:24 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/2/2020) at 6:19 PM. ETR will be provided by them No INC400709 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 7/2/2020 17:19 14:56:03 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset , ETR recover plan is expected from Talkpool Team No INC400709 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/2/2020 17:19 14:56:03 Dependent Affected by the power issue at the main site Affected by HDC228 No INC399907 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/2/2020 17:32 14:43:24 Power Power Failure (Solar System failure) Solar site. Site will back on air with solar power No INC400716 HDO455 DUPIN_CORNILLON Ouest Ericsson 2G D Talkpool 7/2/2020 18:42 13:33:02 Power Generator failure (Indeterminate) Team refuse to go on site at night , They claim the area is unsafe. They will be on site 7/3/2020 , ETA 7:00AM (Expired). New feedback within 30mn (8h45 AM) No INC400716 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/2/2020 18:42 13:33:02 Dependent Affected by the power issue at the main site Affected by HDO455 No INC400730 HDS309 PETAVI Sud-Est Ericsson 3G C Talkpool 7/2/2020 19:04 12:56:40 Transmission Transmission (Indeterminate) Main site up but 3G remains down, TX team is aware ETA to be provided. No INC400727 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 7/2/2020 19:46 12:29:24 Transmission Transmission (MMU failure) MMU faulty on site , new spare needed for replacement No INC400729 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/2/2020 20:00 12:15:24 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power No INC400743 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 7/2/2020 22:22 9:38:40 Power Power Failure (Indeterminate) 3 PDU burn in the RBS, TX dispatched, new update will be shared once available. No INC400743 HDO459 MARIANI_LEOGANE Ouest Ericsson 2G B Talkpool 7/2/2020 22:22 9:38:40 Dependent Affected by the power issue at the main site Affected by HDO412 No INC400641 HDC317 DESLANDES Artibonite Ericsson 2G D Talkpool 7/2/2020 22:42 9:33:24 Power Generator failure (Indeterminate) Team cannot reach the site at night due to the site located in red zone. They will be on site 7/3/2020. ETA 8:00AM (Expired). New feedback within 30mn (8h45 AM) No INC400758 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 22:40 9:23:44 Power Generator failure (Indeterminate) Team is on site waiting for access. No INC400763 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/2/2020 22:58 9:02:40 Dependent Affected by the Transmission issue at the main site Affected by the E// cabinet at HDS121. TX team is informed to check No INC400763 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 7/2/2020 22:58 9:02:40 Dependent Affected by the Transmission issue at the main site Affected by the E// cabinet at HDS121. TX team is informed to check No INC400764 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 7/2/2020 23:46 8:29:24 Power Generator failure (Indeterminate) Team is on the site for corrective No INC400656 HDN262 DERAC Nord-Est Ericsson 2G+3G C Talkpool 7/3/2020 1:40 6:35:24 Power Generator failure (Indeterminate) Team is still working on site No INC400666 HAIDN315 MONTOLON Nord ZTE 2G D Talkpool 7/3/2020 2:30 5:45:24 Power Generator failure (Indeterminate) Team is on the site for corrective No INC400671 HDO104 DELMAS_24 Port-au-Prince Ericsson 2G+3G A Talkpool 7/3/2020 3:39 4:25:16 Fuel Generator failure (Fuel issue) The genset portable is out of fuel, follow up is ongoing by TP No INC400673 HAIDO553 ST_ROCK_DIQUINI_63 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/3/2020 4:49 3:14:45 Power Generator failure (Indeterminate) Team is working on site No INC400674 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 7/3/2020 5:06 3:09:24 Power Generator failure (Indeterminate) Team is informed , ETA 7:50AM (Expired). New feedback within 30mn (8h45 AM) No INC400674 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 7/3/2020 5:06 3:09:24 Dependent Affected by the power issue at the main site Attached to HDC264 No INC400674 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/3/2020 5:06 3:09:24 Dependent Affected by the power issue at the main site Attached to HDC264 No INC400674 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/3/2020 5:06 3:09:24 Dependent Affected by the power issue at the main site Attached to HDC264 No INC400680 HDN264 GRISON_GARDE Nord Ericsson 2G D Talkpool 7/3/2020 5:42 2:33:24 Power Generator failure (Indeterminate) Team is informed , ETA 9:00AM No INC400162 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/3/2020 6:02 2:13:24 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power No INC400162 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/3/2020 6:02 2:13:24 Dependent Affected by the power issue at the main site Affected by HDC318 No INC400736 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/3/2020 6:02 2:13:24 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power No INC400784 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/3/2020 6:06 2:09:24 Power Generator failure (Indeterminate) Solar site , it will back on air with solar power No INC400684 HAIDO629 DOURETTE Ouest Ericsson 2G+3G+LTE+TDD A Talkpool 7/3/2020 6:45 1:15:40 Power Power Failure (Indeterminate) Team is aware, ETA: 8:30AM Yes INC400684 HAIDO121 KENSKOFF_67 Ouest Ericsson 2G+3G D Talkpool 7/3/2020 6:45 1:15:40 Dependent Affected by the power issue at the main site Affected by HAIDO629 No INC400789 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 7/3/2020 7:26 0:34:40 Power Power Failure (Indeterminate) Team is aware, ETA: 8:40AM No ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 2nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 2nd INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update July 2nd INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update July 2nd INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update July 2nd INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 68566 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image005.png Type: image/png Size: 4081 bytes Desc: image005.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image006.jpg Type: image/jpeg Size: 10377 bytes Desc: image006.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image007.png Type: image/png Size: 132 bytes Desc: image007.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 2390 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 3 07:33:33 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 3 Jul 2020 13:33:33 +0000 Subject: [Rantt] Partially_Down__Sites_REPORT in the network for 9:00 AM Message-ID: Hello All, Please receive below the report for partially down sites in the network for 9:00 AM. Cells out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 610:54:44 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 487:46:20 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 361:45:44 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 193:22:20 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 167:08:44 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/27/2020 20:00 133:12:11 RBS RBS Fault (RRU failure) Sector A remains down after RBS swapping due to faulty RRU , more update will be shared once available. INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/29/2020 10:02 95:09:33 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC399689 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 3:30 53:38:44 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399730 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/1/2020 10:14 46:54:44 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399870 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 45:33:44 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 43:41:51 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC400200 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 3G A Talkpool 7/1/2020 22:20 34:51:51 RBS RBS Fault (RUS failure) RRUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400209 HDN253 K-FOU_CARACOL Nord-Est Ericsson 2G D Talkpool 7/1/2020 22:22 34:46:44 RBS RBS Fault (DUG Failure) DUG failure , new spare requested for replacement INC400335 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G A Talkpool 7/2/2020 0:30 32:38:44 RBS RBS Fault (RUS failure) RUS01B8 faulty , new spare requested for replacement INC400232 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 7/2/2020 1:10 31:58:44 RBS RBS Fault (RUS failure) RUS01B3 faulty , new spare requested for replacement INC400583 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 7/2/2020 14:23 18:45:23 RBS RBS Fault (Indeterminate) Team is on site. INC400487 HDC156 BASSIN_MANGNAN Artibonite Ericsson 2G D Talkpool 7/2/2020 16:10 16:58:44 RBS RBS Fault (DTRU failure) DTRU Faulty, new spare requested for replacement INC400635 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/2/2020 21:05 12:06:51 RBS RBS Fault (Indeterminate) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC400771 HGA021 ARNAULD Nippes Ericsson 3G D Talkpool 7/3/2020 1:21 7:50:51 RBS RBS Fault (Indeterminate) Team has been dispatch ETA: 11:00AM INC400658 HDS009 CYVADIER Sud-Est Ericsson 3G B Talkpool 7/3/2020 1:50 7:21:51 RBS RBS Fault (Indeterminate) Fiber cable faulty need to be replaced. ETR to be provided. INC400773 HAIDN230 NAN_CHAMPS Nord Ericsson 2G C Talkpool 7/3/2020 1:58 7:10:44 RBS RBS Fault (Indeterminate) Fiber cable suspected faulty, more update will be share Asap. INC400665 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 7/3/2020 2:14 6:57:51 Power Power Failure (Indeterminate) Team is at WH collecting the genset, ETR to be provided by Talkpool INC400784 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/3/2020 8:46 0:22:44 Power Generator failure (Indeterminate) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 3 07:35:31 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 3 Jul 2020 13:35:31 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 09:00 AM. Message-ID: Dear All, There are no site reported RUNNING ON BATTERY in the Network for 09:00 AM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 3 07:59:14 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 3 Jul 2020 13:59:14 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM Message-ID: Hello All, Received the NOC hourly report done at 9:00 AM Sites off air by Class Class A B C D Total Total 4 6 8 20 38 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 24 4 1 0 26 ZTE 3 2 0 0 3 Huawei 9 9 6 0 9 Network 36 15 7 0 38 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 3 0 3 8 38 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 900:16:30 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 302:03:30 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 236:29:50 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 141:34:50 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 111:09:50 Power Generator failure (Indeterminate) Team has collected the genset. ETA will be provided by Talkpool INC398624 HDS261 DAVY Sud Ericsson 2G D Talkpool 6/29/2020 3:02 102:03:03 Power Generator Failure (Engine Knocking ) New genset approved. ETR to be provided by Talkpool INC399535 HAIDS254 TAUREAU Sud ZTE 2G+3G C Talkpool 6/30/2020 15:02 66:03:30 Power Generator Failure (Faulty AVR) Faulty AVR and Dynamo. Spare is expected to send in the region today INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 46:53:28 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Follow up is ongoing to collect the spare part INC400206 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 20:58 36:53:50 Power Power Failure (Solar System failure) Backup genset out of fuel, Talkpool is not manage his Team to check the solar system INC400355 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G B Talkpool 7/2/2020 4:07 29:33:47 Power Generator Failure (Alternator Failure) DC alternator faulty / Rectifier suspected faulty by TP. Follow up is ongoing INC400264 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/2/2020 6:54 26:11:28 Power Power Failure (Solar System failure) Solar system failed due to bad weather in the region. INC400387 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 8:18 25:22:50 Power Generator failure (Water Pump Issue) Faulty water pump. Team is at the WH waiting for spare. ETR will follow INC400387 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 8:18 25:22:50 Dependent Affected by the power issue at the main site Affected by HDO592 INC400385 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 7/2/2020 8:14 24:51:31 Power Power Failure (Indeterminate) Faulty Dynamo must be replaced. Next update to share when available INC400546 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 7/2/2020 12:58 20:53:25 Power Generator failure (Water Pump Issue) Water pump faulty, more feedback is expected from Talkpool Team INC400569 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 7/2/2020 14:40 19:01:30 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/2/2020) at 6:19 PM. ETR will be provided by them INC400709 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 7/2/2020 17:19 16:32:29 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset , ETR recover plan is expected from Talkpool Team INC400709 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/2/2020 17:19 16:32:29 Dependent Affected by the power issue at the main site Affected by HDC228 INC399907 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/2/2020 17:32 16:19:50 Power Power Failure (Solar System failure) Solar site. Site will back on air with solar power INC400716 HDO455 DUPIN_CORNILLON Ouest Ericsson 2G D Talkpool 7/2/2020 18:42 15:09:28 Power Generator failure (Indeterminate) Team will be dispatched to arrive on the site. ETA: 12h00 PM INC400716 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/2/2020 18:42 15:09:28 Dependent Affected by the power issue at the main site Affected by HDO455 INC400727 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 7/2/2020 19:46 14:05:50 Transmission Transmission (MMU failure) MMU faulty on site , new spare needed for replacement INC400730 HDS309 PETAVI Sud-Est Ericsson 3G C Talkpool 7/2/2020 19:04 14:01:19 Transmission Transmission (Indeterminate) Main site up but 3G remains down, tx team is aware ETA: 10:00AM INC400729 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/2/2020 20:00 13:51:50 Power Power Failure (Solar System failure) Solar site. Site will back on air with solar power INC400641 HDC317 DESLANDES Artibonite Ericsson 2G D Talkpool 7/2/2020 22:42 11:09:50 Power Generator failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is ongoing with concerned team INC400758 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 7/2/2020 22:40 11:00:50 Fuel Generator failure (Fuel issue) Fuel team is aware, 07/03/2020 09:40 am ETR to be provided. INC400743 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 7/2/2020 22:22 10:43:19 Power Power Failure (Indeterminate) 3 PDU burn in the RBS, Team collecting spare in WH, ETA will be shared once available. INC400743 HDO459 MARIANI_LEOGANE Ouest Ericsson 2G B Talkpool 7/2/2020 22:22 10:43:19 Dependent Affected by the power issue at the main site Affected by HDO412 INC400763 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/2/2020 22:58 9:02:40 Dependent Affected by the Transmission issue at the main site Affected by the E// cabinet at HDS121. TX team is working on site INC400763 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 7/2/2020 22:58 9:02:40 Dependent Affected by the Transmission issue at the main site Affected by the E// cabinet at HDS121. TX team is working on site INC400656 HDN262 DERAC Nord-Est Ericsson 2G+3G C Talkpool 7/3/2020 1:40 8:11:50 Power Generator failure (Indeterminate) Team is still working on site. Feedback is requested INC400666 HAIDN315 MONTOLON Nord ZTE 2G D Talkpool 7/3/2020 2:30 7:21:50 Power Generator failure (Indeterminate) Team is still working on site. Feedback is requested INC400736 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/3/2020 6:02 3:49:50 Power Power Failure (Solar System failure) Solar site. Site will back on air with solar power INC400784 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/3/2020 6:06 3:45:50 Power Generator failure (Indeterminate) Solar site. Site will back on air with solar power INC400684 HDO121 KENSKOFF_67 Ouest Huawei 2G+3G C Talkpool 7/3/2020 6:45 2:55:53 Dependent Affected by the power issue at the main site Attached to HDO629 INC400684 HAIDO629 DOURETTE Ouest Huawei 2G+3G+LTE A Talkpool 7/3/2020 6:45 2:20:19 Fuel Generator failure (Fuel issue) Hybrid team required to visit the site first before fuel delivery INC400684 HAIDO121 KENSKOFF_67 Ouest Huawei 2G+3G D O&M FUEL 7/3/2020 6:45 2:20:19 Dependent Affected by Fuel issue at the main site Affected by HAIDO629 INC400801 HDN218 TERRIER_ROUGE Nord-Est Ericsson 3G C Talkpool 7/3/2020 8:16 1:35:50 Transmission Transmission (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 10h45 AM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 3rd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 3rd INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update July 3rd INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update July 3rd INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update July 3rd INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Jean.Francois at digicelgroup.com Fri Jul 3 08:50:02 2020 From: Jean.Francois at digicelgroup.com (Jean Philippe Francois) Date: Fri, 3 Jul 2020 14:50:02 +0000 Subject: [Rantt] Management issue at HDS241/PDH001 In-Reply-To: References: Message-ID: Hello NOC/Talkpool Team, Could you please provide an update regarding that matter? BR Jean P. Francois From: Dadidson Sully On Behalf Of Haiti Noc Sent: Monday, June 22, 2020 10:56 PM To: Jithin J Singh ; tp.ran at tpmanagementsa.com; david.vielot at tpmanagementsa.com; 'Roldan Consul' ; Michael Caponpon ; Haiti Noc ; gerry.bolante at talkpool.com; Jean Philippe Francois ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' Cc: Maquingson Maignan ; Madonio Coulanges ; Yselande Albenyr ; Eddy Jean-Baptiste ; Shamir Stephane Supreme ; Weby Julnot ; Nazaire Ledix ; Derrick Rowe Subject: RE: Management issue at HDS241/PDH001 Hello Jithin, Your assistance is required for the request below, send a team and keep us informed. INC395646 created. Regards, NOC Team From: Jean Philippe Francois > Sent: Monday, June 22, 2020 10:50 PM To: Jithin J Singh >; tp.ran at tpmanagementsa.com; david.vielot at tpmanagementsa.com; 'Roldan Consul' >; Michael Caponpon >; Haiti Noc >; gerry.bolante at talkpool.com Cc: Maquingson Maignan >; Madonio Coulanges >; Yselande Albenyr >; Eddy Jean-Baptiste >; Shamir Stephane Supreme >; Weby Julnot >; Nazaire Ledix >; Derrick Rowe > Subject: Management issue at HDS241/PDH001 Hello NOC/Talkpool Team, The PPP interface (slots 14+15 ) on PDH001 facing SDH029 is down. Could you please send a team on PDH001 to put it up? That issue prevents us from having management on HDS142. BR Jean P. Francois ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: From Haiti.Noc at digicelgroup.com Fri Jul 3 09:23:45 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 3 Jul 2020 15:23:45 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 4 7 6 19 36 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 23 3 1 0 24 ZTE 4 3 0 0 4 Huawei 8 8 6 1 8 Network 35 14 7 1 36 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 26 2 0 2 6 36 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 901:35:34 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 303:22:34 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 237:54:10 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 142:59:10 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 112:34:10 Power Generator failure (Indeterminate) Team has collected the genset. ETA will be provided by Talkpool INC399535 HAIDS254 TAUREAU Sud ZTE 2G+3G C Talkpool 6/30/2020 15:02 68:01:55 Power Generator Failure (Faulty AVR) Faulty AVR and Dynamo. Spare is on the way, ETA: 1:00PM INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 48:51:53 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Follow up is ongoing to collect the spare part INC400206 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 20:58 38:18:10 Power Power Failure (Solar System failure) Backup genset out of fuel, Talkpool is not manage his Team to check the solar system INC400355 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G B Talkpool 7/2/2020 4:07 30:52:51 Power Generator Failure (Alternator Failure) DC alternator faulty / Rectifier suspected faulty by TP. Follow up is ongoing INC400264 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/2/2020 6:54 28:09:53 Power Power Failure (Solar System failure) Solar system failed due to bad weather in the region. INC400385 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 7/2/2020 8:14 26:49:56 Power Power Failure (Indeterminate) Faulty Dynamo must be replaced. ETA: 1:00PM INC400387 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 8:18 26:41:54 Power Generator failure (Water Pump Issue) Faulty water pump. Team is at the WH waiting for spare. ETR will follow INC400387 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 8:18 26:41:54 Dependent Affected by the power issue at the main site Affected by HDO592 INC400546 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 7/2/2020 12:58 22:17:45 Power Generator failure (Water Pump Issue) Water pump faulty, more feedback is expected from Talkpool Team INC400569 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 14:40 20:20:34 Power Generator failure (Indeterminate) Site remains down after refueling, power team requested, ETA to be provided. INC400709 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 7/2/2020 17:19 17:56:49 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR recover plan is expected from Talkpool Team INC400709 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/2/2020 17:19 17:56:49 Dependent Affected by the power issue at the main site Affected by HDC228 INC399907 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/2/2020 17:32 17:44:10 Power Power Failure (Solar System failure) Solar site. Site will back on air once the batteries get enough charge INC400727 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 7/2/2020 19:46 15:30:10 Transmission Transmission (MMU failure) MMU faulty on site , new spare needed for replacement INC400729 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/2/2020 20:00 15:16:10 Power Power Failure (Solar System failure) Solar site. Site will back on air with solar power INC400743 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 7/2/2020 22:22 12:41:44 Power Power Failure (Indeterminate) 3 PDU burn in the RBS, Team collecting spare in WH, ETA will be shared once available. INC400743 HDO459 MARIANI_LEOGANE Ouest Ericsson 2G B Talkpool 7/2/2020 22:22 12:41:44 Dependent Affected by the power issue at the main site Affected by HDO412 INC400641 HDC317 DESLANDES Artibonite Ericsson 2G D Talkpool 7/2/2020 22:42 12:34:10 Power Generator failure (Indeterminate) The watchman is not available to provide access. Follow up is ongoing with concerned team INC400758 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 7/2/2020 22:40 12:19:54 Fuel Generator failure (Fuel issue) Fuel team is aware, 07/03/2020 09:40 am ETR to be provided. INC400666 HAIDN315 MONTOLON Nord ZTE 2G D Talkpool 7/3/2020 2:30 8:46:10 Power Generator failure (Indeterminate) Team is still working on site. Feedback is requested but till now no feedback provided INC400784 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/3/2020 6:06 5:10:10 Power Generator failure (Indeterminate) Solar site. Site will back on air once the batteries get enough charge INC400684 HAIDO629 DOURETTE Ouest Huawei 2G+3G+LTE+TDD A Talkpool 7/3/2020 6:45 4:18:44 Fuel Generator failure (Fuel issue) Hybrid team required to visit the site first before fuel delivery, New update is expecetd from Talkpool team. INC400684 HAIDO121 KENSKOFF_67 Ouest Huawei 2G+3G D Talkpool 7/3/2020 6:45 4:18:44 Dependent Affected by Fuel issue at the main site Affected by HAIDO629 INC400801 HDN218 TERRIER_ROUGE Nord-Est Ericsson 3G C Talkpool 7/3/2020 8:16 3:00:10 Transmission Transmission (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 10h45 AM (Expired). Feedback expected from them INC400819 HDS360 PICHON Sud-Est Ericsson 2G D Talkpool 7/3/2020 9:34 1:29:44 Power Power Failure (Indeterminate) Team is informed, ETA: 1:00PM INC400819 HDS356 BEL_AIR_BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 7/3/2020 9:34 1:29:44 Dependent Affected by the power issue at the main site Affected by HDS360 INC400822 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/3/2020 10:00 1:03:53 Power Power Failure (Indeterminate) The genset back up is out fuel, Follow up is ongoing with Talkpool team. INC400934 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 7/3/2020 10:30 0:46:10 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 01h00 PM INC400936 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 7/3/2020 10:42 0:34:10 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC400936 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 7/3/2020 10:42 0:34:10 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDN111 INC400832 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 7/3/2020 10:50 0:26:10 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 3rd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 3rd INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update July 3rd INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update July 3rd INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update July 3rd INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 3 10:13:24 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 3 Jul 2020 16:13:24 +0000 Subject: [Rantt] Partially_Down__Sites_REPORT in the network for 12:00 PM. Message-ID: Hello All, Please receive below the report for partially down sites in the network for 12:00 PM. Cells out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 613:50:23 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 490:41:01 RBS RBS Fault (Indeterminate) TX team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 364:41:23 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 196:17:01 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G+3G B Digicel 6/27/2020 20:00 136:06:52 RBS RBS Fault (RRU failure) Sector A remains down after RBS swapping due to faulty RRU , more update will be shared once available. INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/29/2020 10:02 98:04:14 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 46:36:32 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400200 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 3G A Talkpool 7/1/2020 22:20 37:46:32 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400209 HDN253 K-FOU_CARACOL Nord-Est Ericsson 2G D Talkpool 7/1/2020 22:22 37:42:23 RBS RBS Fault (DUG Failure) DUG failure , new spare requested for replacement INC400335 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G A Talkpool 7/2/2020 0:30 35:34:23 RBS RBS Fault (RUS failure) RUS01B8 faulty , new spare requested for replacement INC400232 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 7/2/2020 1:10 34:54:23 RBS RBS Fault (RUS failure) RUS01B3 faulty , new spare requested for replacement INC400635 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/2/2020 21:05 15:01:32 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400763 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/2/2020 22:58 13:09:01 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare need to be changed today, ETA: is expected INC400658 HDS009 CYVADIER Sud-Est Ericsson 3G B Talkpool 7/3/2020 1:50 10:16:32 RBS RBS Fault (Indeterminate) Fiber cable faulty need to be replaced. ETR to be provided. INC400773 HAIDN230 NAN_CHAMPS Nord Ericsson 2G C Talkpool 7/3/2020 1:58 10:06:23 RBS RBS Fault (Indeterminate) Fiber cable faulty, spare need to be replaced. ETR to be provided. INC400665 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 7/3/2020 2:14 9:52:32 Power Power Failure (Indeterminate) Team is at WH collecting the genset, ETR to be provided by Talkpool INC400784 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/3/2020 8:46 3:18:23 Power Generator failure (Indeterminate) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400764 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 7/3/2020 8:46 3:18:23 RBS RBS Fault (Indeterminate) TX team is informed, ETA 02:30 PM. INC399730 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/3/2020 11:30 0:34:23 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399870 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/3/2020 11:35 0:29:23 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400841 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/3/2020 11:36 0:28:23 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 3 10:37:45 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 3 Jul 2020 16:37:45 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 12:00 PM. Message-ID: Dear All, There are no site reported RUNNING ON BATTERY in the Network for 12:00 PM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Jean.Acciari at digicelgroup.com Fri Jul 3 11:07:15 2020 From: Jean.Acciari at digicelgroup.com (Jean Acciari) Date: Fri, 3 Jul 2020 17:07:15 +0000 Subject: [Rantt] Temperature issues at HGA005 Message-ID: Hi Warehouse team, Please authorize Talkpool to take out the following materials during 03-04JUL20 as part of the project Fiber Cabinet Replacements on FY21 (Site: HGA005): Item Description Brand Model/Part Number Quantity Outdoor cabinet (Hybrid Solution: Air Conditioned + Heat exchanger), 2 access door for 30 RU x 2 sides, PDB with alarms, light, grounding, AC suppressor, ducting system, breakers/fuses Eltek Valere / Telsuppliers 1 Unit Rectifier for Fiber Optic Outdoor Cabinet, Minipack 48/800 WI (1.5KW) Eltek Valere / Telsuppliers 241117.130 2 Units Fiber Cabinet Padlock (No keys) Telsuppliers 1 Kit Set of Keys for fiber cabinets (Tall Version) Telsuppliers 2 Kits Since the site is HPU we don't need batteries for the fiber cabinet. Hi Jithin, Roland, The keys will be assigned to the Fiber team (Jimy) and to the RAN team (Techeler Chrispin) Many thanks. Kind Regards. JP Acciari ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: From Haiti.Noc at digicelgroup.com Fri Jul 3 12:40:03 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 3 Jul 2020 18:40:03 +0000 Subject: [Rantt] NOC hourly report at 2:00 PM Message-ID: Hello All, Received the NOC hourly report done at 2:00 PM Sites off air by Class Class A B C D Total Total 8 6 11 19 44 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 23 6 1 0 27 ZTE 7 6 0 0 7 Huawei 10 10 8 1 10 Network 40 22 9 1 44 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 26 1 0 3 14 44 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 905:13:25 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 307:00:25 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 241:16:25 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 146:21:25 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 115:56:25 Power Generator failure (Indeterminate) Team has collected the genset. ETA: 02h00 PM INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 52:26:25 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Follow up is ongoing to collect the spare part INC400206 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 20:58 41:40:25 Power Power Failure (Solar System failure) Backup genset out of fuel, Talkpool is not manage his Team to check the solar system INC400355 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G B Talkpool 7/2/2020 4:07 34:31:25 Power Generator Failure (Alternator Failure) DC alternator faulty / Rectifier suspected faulty by TP. Follow up is ongoing INC400264 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/2/2020 6:54 31:44:25 Power Power Failure (Solar System failure) Solar system failed due to bad weather in the region. Power team is informed, ETA: to be provided. INC400385 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 7/2/2020 8:14 30:24:25 Power Power Failure (Indeterminate) Faulty Dynamo must be replaced. ETR: 1:00PM, next update 3:00PM INC400387 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 8:18 30:20:25 Power Generator failure (Water Pump Issue) Faulty water pump. Team is at the WH waiting for spare. ETR will follow INC400387 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 8:18 30:20:25 Dependent Affected by the power issue at the main site Affected by HDO592 INC400546 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 7/2/2020 12:58 25:40:25 Power Generator failure (Water Pump Issue) Water pump faulty, more feedback is expected from Talkpool Team INC400569 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 14:40 23:58:25 Power Generator failure (Indeterminate) Site remains down after refueling, power team requested, ETA 2:30PM INC400709 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 7/2/2020 17:19 21:19:25 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR recover plan is expected from Talkpool Team INC400709 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/2/2020 17:19 21:19:25 Dependent Affected by the power issue at the main site Affected by HDC228 INC400758 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 7/2/2020 22:40 15:58:25 Fuel Generator failure (Fuel issue) Fuel team is aware, 07/03/2020 09:40 am ETR to be provided. INC400684 HAIDO629 DOURETTE Ouest Huawei 2G+3G+LTE+TDD A Talkpool 7/3/2020 6:45 7:53:25 Power Power Failure (Indeterminate) Hybrid team required to visit the site first before fuel delivery, Follow up is ongoing to cut the cage to test the batteries for auto mode process. INC400684 HAIDO121 KENSKOFF_67 Ouest Huawei 2G+3G D Talkpool 7/3/2020 6:45 7:53:25 Dependent Affected by the power issue at the main site Affected by HAIDO629 INC400822 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/3/2020 10:00 4:38:25 Power Power Failure (Indeterminate) The genset back up is out fuel, ETA: 2:20PM INC400934 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 7/3/2020 10:30 4:08:25 Power Generator failure (Indeterminate) Team is on site for corrective INC400832 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 7/3/2020 10:50 3:48:25 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 02h30 PM INC400843 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 7/3/2020 10:54 3:44:25 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 02h30 PM INC400915 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/3/2020 11:01 3:37:25 Power Generator failure (Indeterminate) Team is working on site. INC400915 HDO150 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/3/2020 11:01 3:37:25 Dependent Affected by the power issue at the main site Affected by HDO634 INC400966 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 7/3/2020 12:11 2:27:25 Transmission Transmission (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 03h20 PM INC400968 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 7/3/2020 12:17 2:21:25 Transmission Transmission (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 02h20 PM (Expired). Update within 30mn (03h00 PM) INC400947 HAIDS238 BONPAS Sud ZTE 2G+3G C Talkpool 7/3/2020 13:16 1:22:25 Power Power Failure (Indeterminate) ETA: 1:30PM, expired, new ETA: 2:30PM INC400947 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 7/3/2020 13:16 1:22:25 Dependent Affected by the power issue at the main site Affected by HD238 INC400947 HAIDS280 CONETE Sud ZTE 2G D Talkpool 7/3/2020 13:16 1:22:25 Dependent Affected by the power issue at the main site Affected by HD238 INC400947 HAIDS281 CARREFOUR GROS CHAUDI?RE Sud ZTE 2G+3G C Talkpool 7/3/2020 13:16 1:22:25 Dependent Affected by the power issue at the main site Affected by HD238 INC400947 HAIDS219 RADIO_PARADIS Sud ZTE 2G+3G C Talkpool 7/3/2020 13:16 1:22:25 Dependent Affected by the power issue at the main site Affected by HD238 INC400864 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/3/2020 13:28 1:10:25 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Still not yet available INC400867 HDC221 LASCAHOBAS_II Centre Ericsson 2G C Talkpool 7/3/2020 13:32 1:06:25 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC400873 HDN214 DONDON Nord Ericsson 2G+3G C Talkpool 7/3/2020 13:42 0:56:25 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC400873 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 7/3/2020 13:42 0:56:25 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDN214 INC400983 HDS243 FOUNEACHOT Sud Ericsson 2G A Talkpool 7/3/2020 13:46 0:52:25 Power Power Failure (Indeterminate) Team is informed, ETA to be provided INC400986 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 7/3/2020 13:50 0:48:25 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC400986 HDC169 MORNE_DUPUY Artibonite Ericsson 2G D Talkpool 7/3/2020 13:50 0:48:25 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC155 INC400986 HDC178 DUPUYO Artibonite Ericsson 2G D Talkpool 7/3/2020 13:50 0:48:25 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC155 INC400986 HDC168 CARREFOUR_TELE Artibonite Ericsson 2G D Talkpool 7/3/2020 13:50 0:48:25 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC155 INC400986 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 7/3/2020 13:50 0:48:25 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC155 INC400986 HDC163 LACUL Artibonite Ericsson 2G D Talkpool 7/3/2020 13:50 0:48:25 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC155 INC400880 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B Talkpool 7/3/2020 14:12 0:26:25 Transmission Transmission (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 3rd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 3rd INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update July 3rd INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update July 3rd INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update July 3rd INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 3 12:47:00 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 3 Jul 2020 18:47:00 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for 2:00 PM References: Message-ID: Dear All, There are no sites reported RUNNING ON BATTERY in the Network for 2:00 PM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 3 13:40:35 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 3 Jul 2020 19:40:35 +0000 Subject: [Rantt] Partially_Down__Sites_REPORT in the network for 3:00 PM In-Reply-To: References: Message-ID: Hello All, Please receive below the report for partially down sites in the network for 3:00 PM. cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 617:24:11 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 494:12:11 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 368:15:11 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 199:48:11 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G+3G B Digicel 6/27/2020 20:00 139:38:11 RBS RBS Fault (RRU failure) Sector A remains down after RBS swapping due to faulty RRU , more update will be shared once available. INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/29/2020 10:02 101:36:11 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 50:08:11 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400209 HDN253 K-FOU_CARACOL Nord-Est Ericsson 2G D Talkpool 7/1/2020 22:22 41:16:11 RBS RBS Fault (DUG Failure) DUG failure , new spare requested for replacement INC400232 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 7/2/2020 1:10 38:28:11 RBS RBS Fault (RUS failure) RUS01B3 faulty , new spare requested for replacement INC400635 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/2/2020 21:05 18:33:11 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400763 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/2/2020 22:58 16:40:11 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare need to be changed today, ETA: is expected INC400658 HDS009 CYVADIER Sud-Est Ericsson 3G B Talkpool 7/3/2020 1:50 13:48:11 RBS RBS Fault (Indeterminate) Fiber cable faulty need to be replaced. ETR to be provided. INC400773 HDN230 NAN_CHAMPS Nord Ericsson 2G C Talkpool 7/3/2020 1:58 13:40:11 RBS RBS Fault (Indeterminate) Fiber cable faulty, spare need to be replaced. ETR to be provided. INC400665 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 7/3/2020 2:14 13:24:11 Power Power Failure (Indeterminate) Team is at WH collecting the genset, ETR to be provided by Talkpool INC400784 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/3/2020 8:46 6:52:11 Power Generator failure (Indeterminate) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399730 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/3/2020 11:30 4:08:11 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399870 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/3/2020 11:35 4:03:11 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400841 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/3/2020 11:36 4:02:11 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400858 HGA001 MORNE_BLANC Nippes Ericsson 2G D Talkpool 7/3/2020 12:58 2:40:11 RBS RBS Fault (Indeterminate) Team is informed, ETA: 4:00PM INC399907 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/3/2020 13:56 1:42:11 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 3 14:53:16 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 3 Jul 2020 20:53:16 +0000 Subject: [Rantt] NOC hourly report at 4:00 PM Message-ID: Hello All, Received the NOC hourly report done at 2:00 PM Sites off air by Class Class A B C D Total Total 10 7 4 13 34 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 14 6 1 0 18 ZTE 2 2 1 0 2 Huawei 14 14 11 1 14 Network 30 22 13 1 34 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 0 0 5 4 34 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 906:41:42 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 308:28:42 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 243:02:31 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 148:07:31 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 53:55:30 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Follow up is ongoing to collect the spare part INC400206 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 20:58 43:26:31 Power Power Failure (Solar System failure) Backup genset out of fuel, Talkpool is not manage his Team to check the solar system INC400355 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G B Talkpool 7/2/2020 4:07 35:58:59 Power Generator Failure (Alternator Failure) DC alternator faulty / Rectifier suspected faulty by TP. Follow up is ongoing INC400385 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 7/2/2020 8:14 31:53:33 Power Power Failure (Indeterminate) Faulty Dynamo must be replaced. ETR: 5:00PM. INC400387 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 8:18 31:48:02 Power Generator failure (Water Pump Issue) Faulty water pump. Team is at the WH waiting for spare. ETR will follow INC400387 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 8:18 31:48:02 Dependent Affected by the power issue at the main site Affected by HDO592 INC400546 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 7/2/2020 12:58 27:26:06 Power Generator failure (Water Pump Issue) Water pump faulty, more feedback is expected from Talkpool Team INC400709 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 7/2/2020 17:19 23:05:10 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR recover plan is expected from Talkpool Team INC400709 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/2/2020 17:19 23:05:10 Dependent Affected by the power issue at the main site Affected by HDC228 INC400758 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 22:40 17:26:02 Power Generator failure (Indeterminate) Site remains down after refueling, power team requested, ETA to be provided. INC400684 HAIDO629 DOURETTE Ouest Huawei 2G+3G+LTE+TDD A Talkpool 7/3/2020 6:45 9:22:21 Power Power Failure (Indeterminate) Team is waiting for access. INC400684 HAIDO121 KENSKOFF_67 Ouest Huawei 2G+3G D Talkpool 7/3/2020 6:45 9:22:21 Dependent Affected by the power issue at the main site Affected by HAIDO629 INC400934 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 7/3/2020 10:30 5:54:31 Transmission Transmission (Indeterminate) Power team was on the site and confirmed that the issue is related to TX. TX team has been informed. ETA: Not yet available INC400832 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 7/3/2020 10:50 5:34:31 Power Generator Failure (Alternator Failure) Faulty DC alternator. Spare part not yet available for replacement. ETR to be provided INC400843 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 7/3/2020 10:54 5:30:31 Power Generator failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is ongoing with concerned team INC400915 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/3/2020 11:01 5:05:15 Power Generator failure (Indeterminate) Water pump is faulty, spare requested to Digicel WH ETR to be provided. INC400915 HDO150 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/3/2020 11:01 5:05:15 Dependent Affected by the power issue at the main site Affected by HDO634 INC400966 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 7/3/2020 12:11 4:13:31 Transmission Transmission (Indeterminate) Team is on the site for corrective INC400968 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 7/3/2020 12:17 4:07:31 RBS RBS Fault (DUW failure) Faulty DUW. Spare part not yet available INC400864 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/3/2020 13:28 2:56:31 Transmission Transmission (Indeterminate) No Power issue found. TX team has been informed to send a team to check. ETA: Not yet available INC400867 HDC221 LASCAHOBAS_II Centre Ericsson 2G+3G C Talkpool 7/3/2020 13:32 2:52:31 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 05h00 PM INC400874 HDO028 SANTO_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/3/2020 13:35 2:31:42 Power Generator failure (Indeterminate) Team is informed, ETA 4:30 PM INC400880 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B Talkpool 7/3/2020 14:12 2:12:31 Transmission Transmission (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 04h40 PM INC401000 HDS317 MARGUERITTE_MARE_BRIOLE Sud-Est Ericsson 3G D Talkpool 7/3/2020 14:22 1:45:30 Power Power Failure (Indeterminate) Team is informed, ETA: 5:00PM INC400883 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/3/2020 14:25 1:41:06 Power Generator failure (Indeterminate) Team is informed, ETA 5:00 PM INC400885 HAIDO259 FLEURIO_MARASSA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/3/2020 14:36 1:30:08 Power Generator failure (Indeterminate) Team is informed, ETA 5:00 PM INC401008 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/3/2020 15:17 1:07:31 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 06h25 PM INC401014 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 7/3/2020 15:26 0:58:31 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 05h10 PM INC401016 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/3/2020 15:38 0:28:28 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. INC401104 HAIDO402 LAFITEAU Ouest Huawei 2G+3G B Talkpool 7/3/2020 16:01 0:23:31 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 06h45 PM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool July 6th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 3rd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool Next Update July 3rd INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Access available, recovery planned tomorrow fuel and swap the genset as well. Security July 4th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 6th INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 f July Security July 6th INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 8th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Fri Jul 3 15:38:00 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Fri, 3 Jul 2020 21:38:00 +0000 Subject: [Rantt] NOC hourly report at 4:00 PM In-Reply-To: References: Message-ID: Hello NOC, Please see the updated comments ? * HDO578 ? TEAM IS WORKING ON SITE * HDC228 ? ENGINE BROKEN, ASSESSMENT REPORT IS PROCESSING * HDO199 ? ETA 6PM TO START THE GENSET AFTER REFUELING * HDO629 ? RESTORED * HDC331 ? RESTORED * HDC221 ? RESTORED * HDO028 ? RESTORED * HDS317 ? TEAM IS WORKING ON SITE * HDO280 ? TEAM IS WORKING ON SITE * HDC222 ? RETORED * HDO402 ? ETA 6:45PM Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] ________________________________ From: Tp.imc.haiti on behalf of Haiti Noc Sent: Friday, July 3, 2020 4:53:16 PM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com ; astrid.argana at tpmanagementsa.com ; Astrid Argana ; Journal ; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: [Tp.imc.haiti] NOC hourly report at 4:00 PM Hello All, Received the NOC hourly report done at 2:00 PM Sites off air by Class Class A B C D Total Total 10 7 4 13 34 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 14 6 1 0 18 ZTE 2 2 1 0 2 Huawei 14 14 11 1 14 Network 30 22 13 1 34 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 0 0 5 4 34 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 906:41:42 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 308:28:42 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 243:02:31 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 148:07:31 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 53:55:30 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Follow up is ongoing to collect the spare part INC400206 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 20:58 43:26:31 Power Power Failure (Solar System failure) Backup genset out of fuel, Talkpool is not manage his Team to check the solar system INC400355 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G B Talkpool 7/2/2020 4:07 35:58:59 Power Generator Failure (Alternator Failure) DC alternator faulty / Rectifier suspected faulty by TP. Follow up is ongoing INC400385 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 7/2/2020 8:14 31:53:33 Power Power Failure (Indeterminate) Faulty Dynamo must be replaced. ETR: 5:00PM. INC400387 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 8:18 31:48:02 Power Generator failure (Water Pump Issue) Faulty water pump. Team is at the WH waiting for spare. ETR will follow INC400387 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 8:18 31:48:02 Dependent Affected by the power issue at the main site Affected by HDO592 INC400546 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 7/2/2020 12:58 27:26:06 Power Generator failure (Water Pump Issue) Water pump faulty, more feedback is expected from Talkpool Team INC400709 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 7/2/2020 17:19 23:05:10 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR recover plan is expected from Talkpool Team INC400709 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/2/2020 17:19 23:05:10 Dependent Affected by the power issue at the main site Affected by HDC228 INC400758 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 22:40 17:26:02 Power Generator failure (Indeterminate) Site remains down after refueling, power team requested, ETA to be provided. INC400684 HAIDO629 DOURETTE Ouest Huawei 2G+3G+LTE+TDD A Talkpool 7/3/2020 6:45 9:22:21 Power Power Failure (Indeterminate) Team is waiting for access. INC400684 HAIDO121 KENSKOFF_67 Ouest Huawei 2G+3G D Talkpool 7/3/2020 6:45 9:22:21 Dependent Affected by the power issue at the main site Affected by HAIDO629 INC400934 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 7/3/2020 10:30 5:54:31 Transmission Transmission (Indeterminate) Power team was on the site and confirmed that the issue is related to TX. TX team has been informed. ETA: Not yet available INC400832 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 7/3/2020 10:50 5:34:31 Power Generator Failure (Alternator Failure) Faulty DC alternator. Spare part not yet available for replacement. ETR to be provided INC400843 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 7/3/2020 10:54 5:30:31 Power Generator failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is ongoing with concerned team INC400915 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/3/2020 11:01 5:05:15 Power Generator failure (Indeterminate) Water pump is faulty, spare requested to Digicel WH ETR to be provided. INC400915 HDO150 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/3/2020 11:01 5:05:15 Dependent Affected by the power issue at the main site Affected by HDO634 INC400966 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 7/3/2020 12:11 4:13:31 Transmission Transmission (Indeterminate) Team is on the site for corrective INC400968 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 7/3/2020 12:17 4:07:31 RBS RBS Fault (DUW failure) Faulty DUW. Spare part not yet available INC400864 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/3/2020 13:28 2:56:31 Transmission Transmission (Indeterminate) No Power issue found. TX team has been informed to send a team to check. ETA: Not yet available INC400867 HDC221 LASCAHOBAS_II Centre Ericsson 2G+3G C Talkpool 7/3/2020 13:32 2:52:31 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 05h00 PM INC400874 HDO028 SANTO_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/3/2020 13:35 2:31:42 Power Generator failure (Indeterminate) Team is informed, ETA 4:30 PM INC400880 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B Talkpool 7/3/2020 14:12 2:12:31 Transmission Transmission (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 04h40 PM INC401000 HDS317 MARGUERITTE_MARE_BRIOLE Sud-Est Ericsson 3G D Talkpool 7/3/2020 14:22 1:45:30 Power Power Failure (Indeterminate) Team is informed, ETA: 5:00PM INC400883 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/3/2020 14:25 1:41:06 Power Generator failure (Indeterminate) Team is informed, ETA 5:00 PM INC400885 HAIDO259 FLEURIO_MARASSA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/3/2020 14:36 1:30:08 Power Generator failure (Indeterminate) Team is informed, ETA 5:00 PM INC401008 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/3/2020 15:17 1:07:31 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 06h25 PM INC401014 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 7/3/2020 15:26 0:58:31 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 05h10 PM INC401016 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/3/2020 15:38 0:28:28 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. INC401104 HAIDO402 LAFITEAU Ouest Huawei 2G+3G B Talkpool 7/3/2020 16:01 0:23:31 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 06h45 PM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool July 6th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 3rd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool Next Update July 3rd INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Access available, recovery planned tomorrow fuel and swap the genset as well. Security July 4th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 6th INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 f July Security July 6th INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 8th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[83485491].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[83485491].png URL: From Haiti.Noc at digicelgroup.com Fri Jul 3 16:38:09 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 3 Jul 2020 22:38:09 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network for 06:00 PM. Message-ID: Hello All, Please receive below the report for partially down sites in the network for 06:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 620:05:21 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 496:45:39 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 370:56:21 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 202:21:39 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/27/2020 20:00 142:11:30 RBS RBS Fault (RRU failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/29/2020 10:02 104:08:52 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 52:41:10 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400209 HDN253 K-FOU_CARACOL Nord-Est Ericsson 2G D Talkpool 7/1/2020 22:22 43:57:21 RBS RBS Fault (DUG Failure) DUG failure , new spare requested for replacement INC400200 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 3G A Talkpool 7/1/2020 22:20 43:51:10 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400232 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 7/2/2020 1:10 41:09:21 RBS RBS Fault (RUS failure) RUS01B3 faulty , new spare requested for replacement INC400635 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/2/2020 21:05 21:06:10 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400763 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/2/2020 22:58 19:13:39 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare need to be changed today, ETA: is expected INC400773 HAIDN230 NAN_CHAMPS Nord Ericsson 2G C Talkpool 7/3/2020 1:58 16:21:21 RBS RBS Fault (Indeterminate) Fiber cable faulty, spare need to be replaced. ETR to be provided. INC400658 HDS009 CYVADIER Sud-Est Ericsson 3G B Talkpool 7/3/2020 1:50 16:21:10 RBS RBS Fault (Indeterminate) Fiber cable faulty need to be replaced. ETR to be provided. INC400665 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 7/3/2020 2:14 15:57:10 Power Power Failure (Indeterminate) Team is at WH collecied the genset, ETR to be provided by Talkpool INC399730 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/3/2020 11:30 6:49:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399870 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/3/2020 11:35 6:44:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400841 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/3/2020 11:36 6:43:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400858 HGA001 MORNE_BLANC Nippes Ericsson 2G D Talkpool 7/3/2020 12:58 5:13:39 RBS RBS Fault (Indeterminate) Team is working on site. INC399689 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/3/2020 13:46 4:33:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400162 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/3/2020 13:56 4:23:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400895 HDS303 MARIGOT Sud-Est Ericsson 3G B Talkpool 7/3/2020 15:20 2:51:39 RBS RBS Fault (Indeterminate) Team is informed, ETA: 7:10PM INC400784 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/3/2020 17:49 0:30:21 Power Generator failure (Indeterminate) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 3 16:38:58 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 3 Jul 2020 22:38:58 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 06:00 PM. Message-ID: Dear All, There are no site reported RUNNING ON BATTERY in the Network for 06:00 PM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 3 17:22:11 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 3 Jul 2020 23:22:11 +0000 Subject: [Rantt] NOC SITE REPORT updated for this July 3rd, 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this July 3rd, 2020 till 7:00 PM > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 909:35:10 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 311:22:10 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 245:43:22 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 150:48:22 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 56:41:45 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Follow up is ongoing to collect the spare part INC400206 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 20:58 46:07:22 Power Power Failure (Solar System failure) Backup genset out of fuel, Talkpool is not manage his Team to check the solar system INC400355 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G B Talkpool 7/2/2020 4:07 38:52:27 Power Generator Failure (Alternator Failure) DC alternator faulty Team is working on site. INC400387 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 8:18 34:41:30 Power Generator failure (Water Pump Issue) Faulty water pump. Team is at the WH waiting for spare. ETR will follow INC400387 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 8:18 34:41:30 Dependent Affected by the power issue at the main site Affected by HDO592 INC400385 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 7/2/2020 8:14 34:39:48 Power Power Failure (Indeterminate) Team is working on site. INC400546 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 7/2/2020 12:58 30:06:57 Power Generator failure (Water Pump Issue) Water pump faulty, more feedback is expected from Talkpool Team INC400709 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 7/2/2020 17:19 25:46:01 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR recover plan is expected from Talkpool Team INC400709 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/2/2020 17:19 25:46:01 Dependent Affected by the power issue at the main site Affected by HDC228 INC400758 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 22:40 20:19:30 Power Generator failure (Indeterminate) Site remains down after refueling, power team requested, team is on site. INC400832 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 7/3/2020 10:50 8:15:22 Power Generator Failure (Alternator Failure) Faulty DC alternator. Spare part not yet available for replacement. ETR to be provided INC400966 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 7/3/2020 12:11 6:54:22 Transmission Transmission (Indeterminate) Team is still on the site for corrective. More feedback expected from them INC400968 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 7/3/2020 12:17 6:48:22 RBS RBS Fault (DUW failure) Faulty DUW. Spare part not yet available INC400864 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/3/2020 13:28 5:37:22 Transmission Transmission (Indeterminate) No Power issue found. TX team has been informed to send a team to check. ETA: 08h00 PM INC400883 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/3/2020 14:25 4:34:34 Power Generator failure (Indeterminate) Team is working on site. INC401008 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/3/2020 15:17 3:48:22 Power Generator failure (Indeterminate) Team is on the site for corrective INC401104 HAIDO402 LAFITEAU Ouest Huawei 2G+3G B Talkpool 7/3/2020 16:01 3:04:22 Power Generator failure (Indeterminate) Team has been informed. ETA: 06h45 PM (Expired). Feedback expected from team within 30mn (7h30 PM) INC401109 HDO358 PETIT_GOAVE Ouest Ericsson 2G+3G A Talkpool 7/3/2020 16:18 2:35:45 Power Power Failure (Indeterminate) Team is working on site INC401030 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A Talkpool 7/3/2020 16:38 2:15:45 Power Power Failure (Indeterminate) Team is working on site INC400951 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 7/3/2020 16:55 2:05:10 Fuel Generator failure (Fuel issue) Team is informed 07/03/2020 06:00PM, ETA to be provided. INC401042 HDN265 ACUL_DES_PINS Nord-Est Ericsson 2G D Talkpool 7/3/2020 17:14 1:51:22 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Still Not yet available INC401125 HDO223 DELMAS_10 Port-au-Prince Ericsson 2G B Talkpool 7/3/2020 17:20 1:40:00 Power Generator failure (Indeterminate) Team is informed, ETA:7:20PM INC401125 HDO675 SAINT MARTIN Port-au-Prince Ericsson 2G A Talkpool 7/3/2020 17:20 1:40:00 Dependent Affected by the power issue at the main site Affected by HDO223 INC401130 HDO389 CA IRA_COW Ouest Ericsson 2G D Talkpool 7/3/2020 17:50 1:03:45 Power Power Failure (Indeterminate) Team has been dispatched, ETA still expected. INC401130 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 7/3/2020 17:50 1:03:45 Dependent Affected by the power issue at the main site Affected by HDO389 INC401054 HDC317 DESLANDES Artibonite Ericsson 2G D Talkpool 7/3/2020 18:22 0:43:22 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC401055 HDN121 AUBERT Nord-Ouest Ericsson 2G D Talkpool 7/3/2020 18:22 0:43:22 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC401052 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/3/2020 18:19 0:40:28 Power Generator failure (Indeterminate) Team is informed, ETA to be provided. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 620:05:21 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 496:45:39 RBS RBS Fault (Indeterminate) TX team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 370:56:21 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 202:21:39 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/27/2020 20:00 142:11:30 RBS RBS Fault (RRU failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/29/2020 10:02 104:08:52 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 52:41:10 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400209 HDN253 K-FOU_CARACOL Nord-Est Ericsson 2G D Talkpool 7/1/2020 22:22 43:57:21 RBS RBS Fault (DUG Failure) DUG failure , new spare requested for replacement INC400200 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 3G A Talkpool 7/1/2020 22:20 43:51:10 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400232 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 7/2/2020 1:10 41:09:21 RBS RBS Fault (RUS failure) RUS01B3 faulty , new spare requested for replacement INC400635 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/2/2020 21:05 21:06:10 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400763 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/2/2020 22:58 19:13:39 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare need to be changed today, ETA: is expected INC400773 HAIDN230 NAN_CHAMPS Nord Ericsson 2G C Talkpool 7/3/2020 1:58 16:21:21 RBS RBS Fault (Indeterminate) Fiber cable faulty, spare need to be replaced. ETR to be provided. INC400658 HDS009 CYVADIER Sud-Est Ericsson 3G B Talkpool 7/3/2020 1:50 16:21:10 RBS RBS Fault (Indeterminate) Fiber cable faulty need to be replaced. ETR to be provided. INC400665 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 7/3/2020 2:14 15:57:10 Power Power Failure (Indeterminate) Team is at WH collecied the genset, ETR to be provided by Talkpool INC399730 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/3/2020 11:30 6:49:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399870 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/3/2020 11:35 6:44:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400841 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/3/2020 11:36 6:43:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400858 HGA001 MORNE_BLANC Nippes Ericsson 2G D Talkpool 7/3/2020 12:58 5:13:39 RBS RBS Fault (Indeterminate) Team is working on site. INC399689 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/3/2020 13:46 4:33:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400162 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/3/2020 13:56 4:23:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400895 HDS303 MARIGOT Sud-Est Ericsson 3G B Talkpool 7/3/2020 15:20 2:51:39 RBS RBS Fault (Indeterminate) Team is informed, ETA: 7:10PM INC400784 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/3/2020 17:49 0:30:21 Power Generator failure (Indeterminate) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool July 6th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 3rd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Fuel added, talkpool team is on the way to start the genset Talkpool Next Update July 3rd INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Access available, recovery planned tomorrow fuel and swap the genset as well. Security July 4th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 6th INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 f July Security July 6th INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 8th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC400654 HDS351 ANSE_A_PITRE Sud-Est Ericsson 3G B Talkpool 7/3/2020 1:12 7/3/2020 7:30 6:18:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate Need to be justified There was a VLAN configuration issue at HDS304 INC400789 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 7/3/2020 7:26 7/3/2020 7:30 0:04:00 4:00:00 Compliant Power Power Failure (Indeterminate) indeterminate ok Alarm clear by itself INC400653 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 7/2/2020 1:09 7/3/2020 7:30 30:21:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back in service with sunrise INC400763 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/2/2020 22:58 7/3/2020 9:47 10:49:31 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Attached to HDS121 Cascaded Back on air with the main site INC400763 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 7/2/2020 22:58 7/3/2020 9:47 10:49:31 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Attached to HDS121 Cascaded Back on air with the main site INC398624 HDS261 DAVY Sud Ericsson 2G D Talkpool 6/29/2020 3:02 7/3/2020 9:47 102:44:44 4:00:00 Not Compliant Power Generator Failure (Engine Knocking ) Engine Knocking Need to be justified RCA and resolution details still pending from the contractor INC400730 HDS309 PETAVI Sud-Est Ericsson 3G C Talkpool 7/2/2020 19:04 7/3/2020 10:37 15:33:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) indeterminate Need to be justified VLAN traffic has been recreated INC400743 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 7/2/2020 22:22 7/3/2020 12:00 13:38:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC400743 HDO459 MARIANI_LEOGANE Ouest Ericsson 2G B Talkpool 7/2/2020 22:22 7/3/2020 12:00 13:38:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDO412 Cascaded Back on air with the main site INC400947 HAIDS238 BONPAS Sud ZTE 2G+3G C Talkpool 7/3/2020 11:12 7/3/2020 12:00 0:48:09 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC400947 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 7/3/2020 11:12 7/3/2020 12:00 0:48:09 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDS238 Cascaded Back on air with the main site INC400947 HAIDS280 CONETE Sud ZTE 2G D Talkpool 7/3/2020 11:12 7/3/2020 12:00 0:48:09 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDS238 Cascaded Back on air with the main site INC400947 HAIDS281 CARREFOUR GROS CHAUDI?RE Sud ZTE 2G+3G C Talkpool 7/3/2020 11:12 7/3/2020 12:00 0:48:09 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDS238 Cascaded Back on air with the main site INC400947 HAIDS219 RADIO_PARADIS Sud ZTE 2G+3G C Talkpool 7/3/2020 11:12 7/3/2020 12:00 0:48:09 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDS238 Cascaded Back on air with the main site INC399535 HAIDS254 TAUREAU Sud ZTE 2G+3G C Talkpool 6/30/2020 15:02 7/3/2020 12:00 68:58:11 4:00:00 Not Compliant Power Generator Failure (Faulty AVR) AC alt and AVR Faulty Need to be justified AC alt and AVR replacement INC400819 HDS360 PICHON Sud-Est Ericsson 2G D Talkpool 7/3/2020 9:34 7/3/2020 13:20 3:46:00 4:00:00 Compliant Power Power Failure (Indeterminate) Main Breaker tripped OK Main Breaker tripped due overload INC400819 HDS356 BEL_AIR_BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 7/3/2020 9:34 7/3/2020 13:20 3:46:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDS360 Cascaded Back on air with the main site INC400822 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/3/2020 10:00 7/3/2020 14:40 4:40:09 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC400877 HDS225 NERETTE Sud Ericsson 2G B Talkpool 7/3/2020 14:02 7/3/2020 15:50 1:48:09 4:00:00 Compliant Power Power Failure (Indeterminate) High temp OK High temp,1 gal water coolant added INC400877 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 7/3/2020 14:02 7/3/2020 15:50 1:48:09 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDS225 Cascaded Back on air with the main site INC400877 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 7/3/2020 14:02 7/3/2020 15:50 1:48:09 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDS225 Cascaded Back on air with the main site INC400264 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/2/2020 6:54 7/3/2020 15:50 32:56:09 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back in service with sunrise INC400684 HAIDO629 DOURETTE Ouest Huawei 2G+3G+LTE A Talkpool 7/3/2020 6:45 7/3/2020 16:00 9:15:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) No battery starter engine Need to be justified No battery starter engine, battery starter has been stolen, add fuel, restart generator INC400684 HAIDO121 KENSKOFF_67 Ouest Huawei 2G+3G D Talkpool 7/3/2020 6:45 7/3/2020 16:00 9:15:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDS629 Cascaded Back on air with the main site INC401000 HDS317 MARGUERITTE_MARE_BRIOLE Sud-Est Ericsson 2G+3G D Talkpool 7/3/2020 14:22 7/3/2020 18:36 4:14:09 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC400744 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/2/2020 21:08 7/3/2020 7:41 10:33:02 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Resolution details is expected from contractor team INC400782 HAIDO606 FONTAMARA_27_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/3/2020 3:10 7/3/2020 7:45 4:35:01 4:00:00 Not Compliant Power Generator failure (High temperature) Faulty fan belt Need to be justified Fan belt was adjusted, and 1/2 of coolant added. INC400673 HAIDO553 ST_ROCK_DIQUINI_63 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/3/2020 4:49 7/3/2020 9:21 4:31:29 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil Pressure Need to be justified Rear seal and front seal replaced, 1 gal of oil added and genset restart INC400671 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G A Talkpool 7/3/2020 3:39 7/3/2020 9:35 5:56:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel has been added in the portable genset. INC400569 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 14:40 7/3/2020 2:54 12:14:08 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Genset has been restarted after refueling INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 0:00 7/3/2020 4:50 1012:50:08 4:00:00 Not Compliant Power Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Genset has been restarted after refueling INC400874 HDO028 SANTO_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/3/2020 13:35 7/3/2020 17:24 3:49:08 4:00:00 Compliant Power Generator Failure (Overloaded) Overloaded ok Overload alarm / Over Speed engine. Team has readjusted the voltage . INC401015 HAIDO020 EDEN_PLAZA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/3/2020 15:33 7/3/2020 17:18 1:45:07 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate ok Resolution details is expected from contractor team INC401016 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/3/2020 15:38 7/3/2020 18:39 3:00:54 4:00:00 Compliant Power Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel has been added in the portable genset. INC400915 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/3/2020 11:01 7/3/2020 18:50 7:48:41 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Resolution details is expected from contractor team INC400915 HDO150 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/3/2020 11:01 7/3/2020 18:50 7:48:41 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO634 Cascaded Site back on air with the main site INC400885 HAIDO259 FLEURIO_MARASSA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/3/2020 14:36 7/3/2020 18:58 4:21:34 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Resolution details is expected from contractor team INC400674 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 7/3/2020 5:06 7/3/2020 7:28 2:22:00 4:00:00 Compliant Power Generator failure (Battery Failure) Terminal batteries untightened OK The terminal has been well tightened then the genset restarted INC400674 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 7/3/2020 5:06 7/3/2020 7:28 2:22:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC264 OK The site is back in service once the issue solved at HDC264 INC400674 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/3/2020 5:06 7/3/2020 7:28 2:22:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC264 OK The site is back in service once the issue solved at HDC264 INC400674 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/3/2020 5:06 7/3/2020 7:28 2:22:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC264 OK The site is back in service once the issue solved at HDC264 INC400680 HDN264 GRISON_GARDE Nord Ericsson 2G D Talkpool 7/3/2020 5:42 7/3/2020 7:56 2:14:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure on the working genset OK 1 gallon of oil added then genset restarted INC400162 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/3/2020 6:02 7/3/2020 10:13 4:11:00 4:00:00 Compliant Power Power Failure (Solar System failure) System solar failure Need to be justified The site is back in service once the system get enough charge INC400162 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/3/2020 6:02 7/3/2020 10:13 4:11:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC318 Cascaded The site is back in service once the issue solved at HDC318 INC400903 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 7/3/2020 8:26 7/3/2020 9:48 1:22:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK The last feedback is expected from field team INC400764 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 7/2/2020 23:46 7/3/2020 9:02 9:16:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Access_Guardian The genset has been restarted INC400716 HDO455 DUPIN_CORNILLON Ouest Ericsson 2G D Talkpool 7/2/2020 18:42 7/3/2020 10:44 16:01:38 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK The last feedback is expected from field team INC400716 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/2/2020 18:42 7/3/2020 10:44 16:01:38 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO455 Need to be justified The site is back in service once the issue solved at HDO455 INC400736 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/3/2020 6:02 7/3/2020 10:12 4:10:00 4:00:00 Compliant Power Power Failure (Solar System failure) System solar failure Need to be justified The site is back in service once the system get enough charge INC400656 HDN262 DERAC Nord-Est Ericsson 2G+3G C Talkpool 7/3/2020 1:40 7/3/2020 11:38 9:58:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK The last feedback is expected from field team INC400801 HDN218 TERRIER_ROUGE Nord-Est Ericsson 3G C Talkpool 7/3/2020 8:16 7/3/2020 11:25 3:09:00 4:00:00 Compliant Power Power Failure (ATS breaker tripped) ATS breaker tripped OK The ATS breaker has been reset to solve the issue INC400727 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 7/2/2020 19:46 7/3/2020 11:25 15:39:00 4:00:00 Compliant Transmission Transmission (MMU failure) MMU Failure Spare The last feedback is expected from field team INC400641 HDC317 DESLANDES Artibonite Ericsson 2G D Talkpool 7/2/2020 22:42 7/3/2020 11:32 12:50:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK The last feedback is expected from field team INC400784 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/3/2020 6:06 7/3/2020 11:29 5:23:00 4:00:00 Compliant Power Power Failure (Solar System failure) System solar failure Need to be justified The site is back in service once the system get enough charge INC400729 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/2/2020 20:00 7/3/2020 11:41 15:41:00 4:00:00 Compliant Power Power Failure (Solar System failure) System solar failure Need to be justified The site is back in service once the system get enough charge INC399907 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/2/2020 17:32 7/3/2020 11:48 18:16:00 4:00:00 Compliant Power Power Failure (Solar System failure) System solar failure Need to be justified The site is back in service once the system get enough charge INC400666 HAIDN315 MONTOLON Nord ZTE 2G D Talkpool 7/3/2020 2:30 7/3/2020 12:56 10:26:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Oil sensor faulty Need to be justified The oil sensor has been replaced then the genset restarted INC400834 HDC292 MARELOUISE Artibonite Ericsson 2G D Talkpool 7/3/2020 10:58 7/3/2020 14:12 3:14:00 4:00:00 Compliant Power Generator failure (Battery Failure) Genset failed to start due to battery starter failure OK The genset has been restarted with an external battery INC400936 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 7/3/2020 10:42 7/3/2020 14:19 3:37:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK The last feedback is expected from field team INC400936 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 7/3/2020 10:42 7/3/2020 14:19 3:37:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN111 OK The site is back in service once the issue solved at HDN111 INC400855 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 2G+3G B Talkpool 7/3/2020 12:46 7/3/2020 14:27 1:41:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK The site has been restored by commercial power source INC400855 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/3/2020 12:46 7/3/2020 14:27 1:41:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN152 OK The site is back in service once the issue solved at HDN152 INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 7/3/2020 15:19 116:37:00 4:00:00 Compliant Power Generator Failure (Engine broken) Engine broken Spare Engine swapping has been performed on the genset INC400873 HDN214 DONDON Nord Ericsson 2G+3G C Talkpool 7/3/2020 13:42 7/3/2020 15:26 1:44:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK The last feedback is expected from field team INC400873 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 7/3/2020 13:42 7/3/2020 15:26 1:44:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN214 OK The site is back in service once the issue solved at HDN214 INC400986 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 7/3/2020 13:50 7/3/2020 15:31 1:41:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate OK The last feedback is expected from field team INC400986 HDC169 MORNE_DUPUY Artibonite Ericsson 2G D Talkpool 7/3/2020 13:50 7/3/2020 15:31 1:41:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDC155 OK The site is back in service once the issue solved at HDC155 INC400986 HDC178 DUPUYO Artibonite Ericsson 2G D Talkpool 7/3/2020 13:50 7/3/2020 15:31 1:41:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDC155 OK The site is back in service once the issue solved at HDC155 INC400986 HDC168 CARREFOUR_TELE Artibonite Ericsson 2G D Talkpool 7/3/2020 13:50 7/3/2020 15:31 1:41:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDC155 OK The site is back in service once the issue solved at HDC155 INC400986 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 7/3/2020 13:50 7/3/2020 15:31 1:41:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDC155 OK The site is back in service once the issue solved at HDC155 INC400986 HDC163 LACUL Artibonite Ericsson 2G D Talkpool 7/3/2020 13:50 7/3/2020 15:31 1:41:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDC155 OK The site is back in service once the issue solved at HDC155 INC400934 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 7/3/2020 10:30 7/3/2020 17:12 6:42:00 4:00:00 Compliant Transmission Transmission (NPU Failure) NPU Failure Need to be justified A cold restart has been performed on it to solve the issue INC400843 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 7/3/2020 10:54 7/3/2020 17:48 6:54:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure on the working genset Need to be justified 1 gallon of oil added then genset restarted INC400867 HDC221 LASCAHOBAS_II Centre Ericsson 2G+3G C Talkpool 7/3/2020 13:32 7/3/2020 17:13 3:41:00 4:00:00 Compliant Power Generator failure (Fan belt failure) High temperature due to broken fan belt OK The fan belt replaced, 1 gallon of coolant and an half gallon of oil added INC400880 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B Talkpool 7/3/2020 14:12 7/3/2020 17:04 2:52:00 4:00:00 Compliant RBS RBS Fault (DUW failure) DUW frozen OK A power reset performed on the DUW INC401014 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 7/3/2020 15:26 7/3/2020 17:27 2:01:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK The last feedback is expected from field team Cells-Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC400200 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 3G A Talkpool 7/1/2020 22:20 7/3/2020 14:00 39:40:02 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC400858 HGA001 MORNE_BLANC Nippes Ericsson 2G D Talkpool 7/3/2020 12:58 7/3/2020 18:36 5:38:31 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Faulty RUS Need to be justified The faulty RUS has been replaced INC400627 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 7/3/2020 1:31 7/3/2020 9:43 8:12:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified RRUS power on INC400740 HDC274 ESTERE Artibonite Ericsson 2G C Talkpool 7/2/2020 20:40 7/3/2020 8:45 12:04:39 4:00:00 Not Compliant RBS RBS Fault (DXU failure) DXU failure OK DXU Has been replaced. INC400583 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 7/2/2020 14:23 7/3/2020 9:28 19:04:39 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Faulty RUS Spare The faulty spare part has been replaced INC400487 HDC156 BASSIN_MANGNAN Artibonite Ericsson 2G D Talkpool 7/2/2020 16:10 7/3/2020 9:10 17:00:00 4:00:00 Not Compliant RBS RBS Fault (DTRU failure) Faulty DTRU Spare Faulty DTRU replaced INC400764 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 7/3/2020 8:46 7/3/2020 14:07 5:21:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Pending Need to be justified RCA and Resolution details pending from talkpool team INC400335 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G A Talkpool 7/2/2020 15:45 7/3/2020 14:17 22:32:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) RUS01B8 Faulty Need to be justified RUS01B8 has been replaced. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 3 18:43:34 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 4 Jul 2020 00:43:34 +0000 Subject: [Rantt] NOC hourly report at 08:00 PM Message-ID: Hello All, Received the NOC hourly report done at 08:00 PM. Sites off air by Class Class A B C D Total Total 5 5 3 8 21 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 11 3 2 0 12 ZTE 1 1 0 0 1 Huawei 8 8 7 1 8 Network 20 12 9 1 21 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 1 0 1 2 21 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 911:15:15 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 313:02:15 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 247:18:15 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 152:23:15 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 58:28:15 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Follow up is ongoing to collect the spare part INC400206 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 20:58 47:42:15 Power Power Failure (Solar System failure) Backup genset out of fuel, Talkpool is not manage his Team to check the solar system INC400355 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G B Talkpool 7/2/2020 4:07 40:33:15 Power Generator Failure (Alternator Failure) DC alternator faulty Team is working on site. INC400385 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 7/2/2020 8:14 36:26:15 Power Power Failure (Indeterminate) Team is still working on site. INC400387 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 8:18 36:22:15 Power Generator failure (Water Pump Issue) Faulty water pump. Team is at the WH waiting for spare. ETR will follow INC400387 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 8:18 36:22:15 Dependent Affected by the power issue at the main site Affected by HDO592 INC400546 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 7/2/2020 12:58 31:42:15 Power Generator failure (Water Pump Issue) Water pump faulty, more feedback is expected from Talkpool Team INC400709 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 7/2/2020 17:19 27:21:15 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR recover plan is expected from Talkpool Team INC400709 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/2/2020 17:19 27:21:15 Dependent Affected by the power issue at the main site Affected by HDC228 INC400968 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 7/3/2020 12:17 8:23:15 RBS RBS Fault (DUW failure) Faulty DUW. Spare part not yet available INC401030 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A Talkpool 7/3/2020 16:38 4:02:15 Power Power Failure (Indeterminate) Team is working on site INC400951 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/3/2020 16:55 3:45:15 Power Generator failure (Indeterminate) Power team has been dispatched, ETA 9:32 PM INC401125 HDO223 DELMAS_10 Port-au-Prince Ericsson 2G B O&M Fuel 7/3/2020 17:20 3:20:15 Fuel Generator failure (Fuel issue) Team is informed 07/03/2020 07:40PM, ETA to be provided. INC401052 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/3/2020 18:19 2:21:15 Power Generator failure (Indeterminate) Team is waiting for access INC401054 HDC317 DESLANDES Artibonite Ericsson 2G D Talkpool 7/3/2020 18:22 2:18:15 Power Power Failure (Indeterminate) Team has been informed and they cannot reach the site at night due red zone. ETA: 8:00 AM INC401075 HAIDO629 DOURETTE Ouest Huawei 2G+3G+LTE+TDD A Talkpool 7/3/2020 19:47 0:53:15 Power Generator failure (Indeterminate) Team is informed, ETA to be provided. INC401075 HAIDO121 KENSKOFF_67 Ouest Huawei 2G+3G+LTE D Talkpool 7/3/2020 19:47 0:53:15 Power Affected by the power issue at the main site Affected HDO629 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool July 6th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 3rd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Fuel added, talkpool team is on the way to start the genset Talkpool Next Update July 3rd INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Access available, recovery planned tomorrow fuel and swap the genset as well. Security July 4th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 6th INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 f July Security July 6th INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 8th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Fri Jul 3 18:54:21 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Sat, 4 Jul 2020 00:54:21 +0000 Subject: [Rantt] NOC hourly report at 08:00 PM In-Reply-To: References: Message-ID: Hello NOC, Please see the updated comments- * HGA064 ? SPARE WILL ARRIVE BY 04-07-2020 * HDO578 ? TEAM IS WORKING ON SITE * HGA035 ? TEAM IS WORKING ON SITE * HDO592 ? TEAM WILL ARRIVE BY 9:30PM WITH SPARE * HDN300 ? SPARE WATER PUMP FOR BROAD CROWN 4.8KW IS NOT AVAILABLE IN DG WH * HDC228 ? ENGINE KNOCKING, ASSESSMENT REPORT SUBMITED, WAITING FOR GENSET APPROVAL, PORTABLE GENSET WILL BE MOVED TO SITE BY 04-07-2020 12PM * HDO541 ? TEAM WILL ARRIVE BY 10:30PM TO START GENSET AFTER REFELLING * HDO629 ? ETA 10PM Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 03 July 2020 20:45 To: 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; Journal; Muhammad Irshad; Bernard Yacoub; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy; Eng Teck Ng; HAI_Tech_Noc; Geoffrey Collins; Frantz Jean Baptiste; Jean Yvelt Marseille; Hai_Tech_O&M Subject: [Tp.imc.haiti] NOC hourly report at 08:00 PM Hello All, Received the NOC hourly report done at 08:00 PM. Sites off air by Class Class A B C D Total Total 5 5 3 8 21 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 11 3 2 0 12 ZTE 1 1 0 0 1 Huawei 8 8 7 1 8 Network 20 12 9 1 21 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 1 0 1 2 21 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 911:15:15 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 313:02:15 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 247:18:15 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 152:23:15 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 58:28:15 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Follow up is ongoing to collect the spare part INC400206 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 20:58 47:42:15 Power Power Failure (Solar System failure) Backup genset out of fuel, Talkpool is not manage his Team to check the solar system INC400355 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G B Talkpool 7/2/2020 4:07 40:33:15 Power Generator Failure (Alternator Failure) DC alternator faulty Team is working on site. INC400385 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 7/2/2020 8:14 36:26:15 Power Power Failure (Indeterminate) Team is still working on site. INC400387 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 8:18 36:22:15 Power Generator failure (Water Pump Issue) Faulty water pump. Team is at the WH waiting for spare. ETR will follow INC400387 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 8:18 36:22:15 Dependent Affected by the power issue at the main site Affected by HDO592 INC400546 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 7/2/2020 12:58 31:42:15 Power Generator failure (Water Pump Issue) Water pump faulty, more feedback is expected from Talkpool Team INC400709 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 7/2/2020 17:19 27:21:15 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR recover plan is expected from Talkpool Team INC400709 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/2/2020 17:19 27:21:15 Dependent Affected by the power issue at the main site Affected by HDC228 INC400968 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 7/3/2020 12:17 8:23:15 RBS RBS Fault (DUW failure) Faulty DUW. Spare part not yet available INC401030 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A Talkpool 7/3/2020 16:38 4:02:15 Power Power Failure (Indeterminate) Team is working on site INC400951 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/3/2020 16:55 3:45:15 Power Generator failure (Indeterminate) Power team has been dispatched, ETA 9:32 PM INC401125 HDO223 DELMAS_10 Port-au-Prince Ericsson 2G B O&M Fuel 7/3/2020 17:20 3:20:15 Fuel Generator failure (Fuel issue) Team is informed 07/03/2020 07:40PM, ETA to be provided. INC401052 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/3/2020 18:19 2:21:15 Power Generator failure (Indeterminate) Team is waiting for access INC401054 HDC317 DESLANDES Artibonite Ericsson 2G D Talkpool 7/3/2020 18:22 2:18:15 Power Power Failure (Indeterminate) Team has been informed and they cannot reach the site at night due red zone. ETA: 8:00 AM INC401075 HAIDO629 DOURETTE Ouest Huawei 2G+3G+LTE+TDD A Talkpool 7/3/2020 19:47 0:53:15 Power Generator failure (Indeterminate) Team is informed, ETA to be provided. INC401075 HAIDO121 KENSKOFF_67 Ouest Huawei 2G+3G+LTE D Talkpool 7/3/2020 19:47 0:53:15 Power Affected by the power issue at the main site Affected HDO629 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool July 6th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 3rd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Fuel added, talkpool team is on the way to start the genset Talkpool Next Update July 3rd INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Access available, recovery planned tomorrow fuel and swap the genset as well. Security July 4th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 6th INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 f July Security July 6th INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 8th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[83491675].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[83491675].png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: E8BB7029F9E34B1CA49F1E53D95A4A3F.png Type: image/png Size: 132 bytes Desc: E8BB7029F9E34B1CA49F1E53D95A4A3F.png URL: From Francois.Boyer at digicelgroup.com Fri Jul 3 18:59:24 2020 From: Francois.Boyer at digicelgroup.com (Francois Boyer) Date: Sat, 4 Jul 2020 00:59:24 +0000 Subject: [Rantt] NOC hourly report at 08:00 PM In-Reply-To: References: Message-ID: Talkpool team, please if this cause is not a sabotage recover HDC228 with your portable genset. From: Nikhil Govind [mailto:nikhil.govind at talkpool.com] Sent: Friday, July 3, 2020 8:54 PM To: Haiti Noc ; 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; Journal ; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: [EXTERNAL] RE: NOC hourly report at 08:00 PM Hello NOC, Please see the updated comments- * HGA064 - SPARE WILL ARRIVE BY 04-07-2020 * HDO578 - TEAM IS WORKING ON SITE * HGA035 - TEAM IS WORKING ON SITE * HDO592 - TEAM WILL ARRIVE BY 9:30PM WITH SPARE * HDN300 - SPARE WATER PUMP FOR BROAD CROWN 4.8KW IS NOT AVAILABLE IN DG WH * HDC228 - ENGINE KNOCKING, ASSESSMENT REPORT SUBMITED, WAITING FOR GENSET APPROVAL, PORTABLE GENSET WILL BE MOVED TO SITE BY 04-07-2020 12PM * HDO541 - TEAM WILL ARRIVE BY 10:30PM TO START GENSET AFTER REFELLING * HDO629 - ETA 10PM Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 03 July 2020 20:45 To: 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; Journal; Muhammad Irshad; Bernard Yacoub; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy; Eng Teck Ng; HAI_Tech_Noc; Geoffrey Collins; Frantz Jean Baptiste; Jean Yvelt Marseille; Hai_Tech_O&M Subject: [Tp.imc.haiti] NOC hourly report at 08:00 PM Hello All, Received the NOC hourly report done at 08:00 PM. Sites off air by Class Class A B C D Total Total 5 5 3 8 21 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 11 3 2 0 12 ZTE 1 1 0 0 1 Huawei 8 8 7 1 8 Network 20 12 9 1 21 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 1 0 1 2 21 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 911:15:15 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 313:02:15 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 247:18:15 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 152:23:15 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 58:28:15 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Follow up is ongoing to collect the spare part INC400206 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 20:58 47:42:15 Power Power Failure (Solar System failure) Backup genset out of fuel, Talkpool is not manage his Team to check the solar system INC400355 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G B Talkpool 7/2/2020 4:07 40:33:15 Power Generator Failure (Alternator Failure) DC alternator faulty Team is working on site. INC400385 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 7/2/2020 8:14 36:26:15 Power Power Failure (Indeterminate) Team is still working on site. INC400387 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 8:18 36:22:15 Power Generator failure (Water Pump Issue) Faulty water pump. Team is at the WH waiting for spare. ETR will follow INC400387 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 8:18 36:22:15 Dependent Affected by the power issue at the main site Affected by HDO592 INC400546 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 7/2/2020 12:58 31:42:15 Power Generator failure (Water Pump Issue) Water pump faulty, more feedback is expected from Talkpool Team INC400709 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 7/2/2020 17:19 27:21:15 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR recover plan is expected from Talkpool Team INC400709 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/2/2020 17:19 27:21:15 Dependent Affected by the power issue at the main site Affected by HDC228 INC400968 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 7/3/2020 12:17 8:23:15 RBS RBS Fault (DUW failure) Faulty DUW. Spare part not yet available INC401030 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A Talkpool 7/3/2020 16:38 4:02:15 Power Power Failure (Indeterminate) Team is working on site INC400951 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/3/2020 16:55 3:45:15 Power Generator failure (Indeterminate) Power team has been dispatched, ETA 9:32 PM INC401125 HDO223 DELMAS_10 Port-au-Prince Ericsson 2G B O&M Fuel 7/3/2020 17:20 3:20:15 Fuel Generator failure (Fuel issue) Team is informed 07/03/2020 07:40PM, ETA to be provided. INC401052 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/3/2020 18:19 2:21:15 Power Generator failure (Indeterminate) Team is waiting for access INC401054 HDC317 DESLANDES Artibonite Ericsson 2G D Talkpool 7/3/2020 18:22 2:18:15 Power Power Failure (Indeterminate) Team has been informed and they cannot reach the site at night due red zone. ETA: 8:00 AM INC401075 HAIDO629 DOURETTE Ouest Huawei 2G+3G+LTE+TDD A Talkpool 7/3/2020 19:47 0:53:15 Power Generator failure (Indeterminate) Team is informed, ETA to be provided. INC401075 HAIDO121 KENSKOFF_67 Ouest Huawei 2G+3G+LTE D Talkpool 7/3/2020 19:47 0:53:15 Power Affected by the power issue at the main site Affected HDO629 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool July 6th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 3rd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Fuel added, talkpool team is on the way to start the genset Talkpool Next Update July 3rd INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Access available, recovery planned tomorrow fuel and swap the genset as well. Security July 4th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 6th INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 f July Security July 6th INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 8th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 4081 bytes Desc: image003.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.jpg Type: image/jpeg Size: 10377 bytes Desc: image004.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image005.png Type: image/png Size: 132 bytes Desc: image005.png URL: From Francois.Boyer at digicelgroup.com Fri Jul 3 19:03:16 2020 From: Francois.Boyer at digicelgroup.com (Francois Boyer) Date: Sat, 4 Jul 2020 01:03:16 +0000 Subject: [Rantt] NOC hourly report at 08:00 PM In-Reply-To: References: Message-ID: Talkpool team, please if this cause is not a sabotage recover HDC228 with your portable genset. From: Nikhil Govind [mailto:nikhil.govind at talkpool.com] Sent: Friday, July 3, 2020 8:54 PM To: Haiti Noc ; 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; Journal ; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: [EXTERNAL] RE: NOC hourly report at 08:00 PM Hello NOC, Please see the updated comments- * HGA064 - SPARE WILL ARRIVE BY 04-07-2020 * HDO578 - TEAM IS WORKING ON SITE * HGA035 - TEAM IS WORKING ON SITE * HDO592 - TEAM WILL ARRIVE BY 9:30PM WITH SPARE * HDN300 - SPARE WATER PUMP FOR BROAD CROWN 4.8KW IS NOT AVAILABLE IN DG WH * HDC228 - ENGINE KNOCKING, ASSESSMENT REPORT SUBMITED, WAITING FOR GENSET APPROVAL, PORTABLE GENSET WILL BE MOVED TO SITE BY 04-07-2020 12PM * HDO541 - TEAM WILL ARRIVE BY 10:30PM TO START GENSET AFTER REFELLING * HDO629 - ETA 10PM Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 03 July 2020 20:45 To: 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; Journal; Muhammad Irshad; Bernard Yacoub; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy; Eng Teck Ng; HAI_Tech_Noc; Geoffrey Collins; Frantz Jean Baptiste; Jean Yvelt Marseille; Hai_Tech_O&M Subject: [Tp.imc.haiti] NOC hourly report at 08:00 PM Hello All, Received the NOC hourly report done at 08:00 PM. Sites off air by Class Class A B C D Total Total 5 5 3 8 21 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 11 3 2 0 12 ZTE 1 1 0 0 1 Huawei 8 8 7 1 8 Network 20 12 9 1 21 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 1 0 1 2 21 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 911:15:15 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 313:02:15 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 247:18:15 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 152:23:15 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 58:28:15 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Follow up is ongoing to collect the spare part INC400206 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 20:58 47:42:15 Power Power Failure (Solar System failure) Backup genset out of fuel, Talkpool is not manage his Team to check the solar system INC400355 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G B Talkpool 7/2/2020 4:07 40:33:15 Power Generator Failure (Alternator Failure) DC alternator faulty Team is working on site. INC400385 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 7/2/2020 8:14 36:26:15 Power Power Failure (Indeterminate) Team is still working on site. INC400387 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 8:18 36:22:15 Power Generator failure (Water Pump Issue) Faulty water pump. Team is at the WH waiting for spare. ETR will follow INC400387 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 8:18 36:22:15 Dependent Affected by the power issue at the main site Affected by HDO592 INC400546 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 7/2/2020 12:58 31:42:15 Power Generator failure (Water Pump Issue) Water pump faulty, more feedback is expected from Talkpool Team INC400709 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 7/2/2020 17:19 27:21:15 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR recover plan is expected from Talkpool Team INC400709 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/2/2020 17:19 27:21:15 Dependent Affected by the power issue at the main site Affected by HDC228 INC400968 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 7/3/2020 12:17 8:23:15 RBS RBS Fault (DUW failure) Faulty DUW. Spare part not yet available INC401030 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A Talkpool 7/3/2020 16:38 4:02:15 Power Power Failure (Indeterminate) Team is working on site INC400951 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/3/2020 16:55 3:45:15 Power Generator failure (Indeterminate) Power team has been dispatched, ETA 9:32 PM INC401125 HDO223 DELMAS_10 Port-au-Prince Ericsson 2G B O&M Fuel 7/3/2020 17:20 3:20:15 Fuel Generator failure (Fuel issue) Team is informed 07/03/2020 07:40PM, ETA to be provided. INC401052 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/3/2020 18:19 2:21:15 Power Generator failure (Indeterminate) Team is waiting for access INC401054 HDC317 DESLANDES Artibonite Ericsson 2G D Talkpool 7/3/2020 18:22 2:18:15 Power Power Failure (Indeterminate) Team has been informed and they cannot reach the site at night due red zone. ETA: 8:00 AM INC401075 HAIDO629 DOURETTE Ouest Huawei 2G+3G+LTE+TDD A Talkpool 7/3/2020 19:47 0:53:15 Power Generator failure (Indeterminate) Team is informed, ETA to be provided. INC401075 HAIDO121 KENSKOFF_67 Ouest Huawei 2G+3G+LTE D Talkpool 7/3/2020 19:47 0:53:15 Power Affected by the power issue at the main site Affected HDO629 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool July 6th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 3rd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Fuel added, talkpool team is on the way to start the genset Talkpool Next Update July 3rd INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Access available, recovery planned tomorrow fuel and swap the genset as well. Security July 4th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 6th INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 f July Security July 6th INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 8th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 4081 bytes Desc: image003.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.jpg Type: image/jpeg Size: 10377 bytes Desc: image004.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image005.png Type: image/png Size: 132 bytes Desc: image005.png URL: From Haiti.Noc at digicelgroup.com Fri Jul 3 19:24:37 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 4 Jul 2020 01:24:37 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 623:10:03 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 499:58:03 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 374:01:03 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 205:34:03 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 179:24:03 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/27/2020 20:00 145:24:03 RBS RBS Fault (RRU failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/29/2020 10:02 107:22:03 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC399689 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 3:30 65:54:03 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399730 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/1/2020 10:14 59:10:03 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399870 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 57:49:03 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 55:54:03 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400209 HDN253 K-FOU_CARACOL Nord-Est Ericsson 2G D Talkpool 7/1/2020 22:22 47:02:03 RBS RBS Fault (DUG Failure) DUG failure , new spare requested for replacement INC400232 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 7/2/2020 1:10 44:14:03 RBS RBS Fault (RUS failure) RUS01B3 faulty , new spare requested for replacement INC400763 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/2/2020 22:58 22:26:03 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare part already collected. ETR not available . INC400658 HDS009 CYVADIER Sud-Est Ericsson 3G B Talkpool 7/3/2020 1:50 19:34:03 RBS RBS Fault (Indeterminate) Fiber cable faulty need to be replaced. ETR to be provided. INC400773 HAIDN230 NAN_CHAMPS Nord Ericsson 2G C Talkpool 7/3/2020 1:58 19:26:03 RBS RBS Fault(Fiber cable faulty) Faulty fiber cable, spare need to be replaced. ETR to be provided. INC400895 HDS303 MARIGOT Sud-Est Ericsson 3G B Talkpool 7/3/2020 15:20 6:04:03 RBS RBS Fault (Indeterminate) ETA: 7:10 pm expired; team is expected to be on site at 9:35 pm; and will try to solve both 2G+3G issue Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 3 20:38:34 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 4 Jul 2020 02:38:34 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM. Sites off air by Class Class A B C D Total Total 6 5 6 6 23 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 9 2 2 0 10 ZTE 5 5 0 0 5 Huawei 8 8 7 1 8 Network 22 15 9 1 23 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 15 1 0 1 6 23 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 913:12:21 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 314:59:21 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 249:15:21 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 154:20:21 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 60:25:21 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Spare part already collected. Spare will arrive on Saturday 4th of July. INC400206 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 20:58 49:39:21 Power Power Failure (Solar System failure) Backup genset out of fuel, Talkpool is not manage his Team to check the solar system INC400355 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G B Talkpool 7/2/2020 4:07 42:30:21 Power Generator Failure (Alternator Failure) DC alternator faulty ,Team is working on site. INC400387 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 8:18 38:19:21 Power Generator failure (Water Pump Issue) Team is on site replacing the water pump INC400387 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 8:18 38:19:21 Dependent Affected by the power issue at the main site Affected by HDO592 INC400546 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 7/2/2020 12:58 33:39:21 Power Generator failure (Water Pump Issue) Water pump faulty, more feedback is expected from Talkpool Team INC400709 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 7/2/2020 17:19 29:18:21 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR recover plan is expected from Talkpool Team INC400709 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/2/2020 17:19 29:18:21 Dependent Affected by the power issue at the main site Affected by HDC228 INC400968 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 7/3/2020 12:17 10:20:21 RBS RBS Fault (DUW failure) Faulty DUW. Spare part not yet available INC400951 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/3/2020 16:55 5:42:21 Power Generator failure (Indeterminate) Power team has been dispatched, ETA 10:30 PM INC401125 HDO223 DELMAS_10 Port-au-Prince Ericsson 2G B O&M Fuel 7/3/2020 17:20 5:17:21 Fuel Generator failure (Fuel issue) Team is informed 07/03/2020 07:40PM, ETA to be provided. INC401054 HDC317 DESLANDES Artibonite Ericsson 2G D Talkpool 7/3/2020 18:22 4:15:21 Power Power Failure (Indeterminate) Team has been informed and they cannot reach the site at night due red zone. ETA: 8:00 AM INC401089 HAIDO545 DELMAS33_J ROUMAIN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/3/2020 20:37 2:00:21 Power Generator failure (Indeterminate) Team has been dispatched , ETA 10:30 PM INC401162 HAIGA051 MORNE_CHATEAU Grande-Anse ZTE 2G+3G B Talkpool 7/3/2020 21:13 1:24:21 Power Power Failure (Indeterminate) Team is waiting for access. INC401162 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G C Talkpool 7/3/2020 21:13 1:24:21 Dependent Affected by the power issue at the main site Affected by HGA051 INC401162 HAIGA119 ROSEAUX_CITY Grande-Anse ZTE 2G+3G C Talkpool 7/3/2020 21:13 1:24:21 Dependent Affected by the power issue at the main site Affected by HGA051 INC401162 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G C Talkpool 7/3/2020 21:13 1:24:21 Dependent Affected by the power issue at the main site Affected by HGA051 INC401164 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/3/2020 21:29 1:08:21 Power Generator failure (Indeterminate) Team has been dispatched , ETA not yet provided INC401164 HAIDO690 TABARRE_52D_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/3/2020 21:29 1:08:21 Dependent Affected by the power issue at the main site Affected by HDO116 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool July 6th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 3rd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Fuel added, talkpool team is on the way to start the genset Talkpool Next Update July 3rd INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Access available, recovery planned tomorrow fuel and swap the genset as well. Security July 4th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 6th INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 f July Security July 6th INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 8th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 3 22:20:53 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 4 Jul 2020 04:20:53 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM. Sites off air by Class Class A B C D Total Total 6 5 7 8 26 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 11 2 1 0 12 ZTE 5 5 0 0 5 Huawei 9 9 8 3 9 Network 25 16 9 3 26 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 18 1 0 1 6 26 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 914:53:52 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 316:40:52 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 250:56:52 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 156:01:52 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 62:06:52 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Spare part already collected. Spare will arrive on Saturday July 4th. INC400206 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 20:58 51:20:52 Power Power Failure (Solar System failure) Backup genset out of fuel, Talkpool is not manage his Team to check the solar system INC400355 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G B Talkpool 7/2/2020 4:07 44:11:52 Power Generator Failure (Alternator Failure) DC alternator faulty ,Team is working on site. INC400387 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 8:18 40:00:52 Power Generator failure (Water Pump Issue) Team is on site replacing the water pump INC400387 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 8:18 40:00:52 Dependent Affected by the power issue at the main site Affected by HDO592 INC400546 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 7/2/2020 12:58 35:20:52 Power Generator failure (Water Pump Issue) Water pump faulty, more feedback is expected from Talkpool Team INC400709 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 7/2/2020 17:19 30:59:52 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR recover plan is expected from Talkpool Team INC400709 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/2/2020 17:19 30:59:52 Dependent Affected by the power issue at the main site Affected by HDC228 INC400968 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 7/3/2020 12:17 12:01:52 RBS RBS Fault (DUW failure) Faulty DUW. Spare part not yet available INC401125 HDO223 DELMAS_10 Port-au-Prince Ericsson 2G B O&M Fuel 7/3/2020 17:20 6:58:52 Fuel Generator failure (Fuel issue) Team is informed 07/03/2020 07:40PM, ETA to be provided. INC401054 HDC317 DESLANDES Artibonite Ericsson 2G D Talkpool 7/3/2020 18:22 5:56:52 Power Power Failure (Indeterminate) Team has been informed and they cannot reach the site at night due red zone. ETA: 8:00 AM INC401162 HAIGA051 MORNE_CHATEAU Grande-Anse ZTE 2G+3G B Talkpool 7/3/2020 21:13 3:05:52 Power Power Failure (Indeterminate) Access is not available at night; follow-up is ongoing with the site inspector to grant access. INC401162 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G C Talkpool 7/3/2020 21:13 3:05:52 Dependent Affected by the power issue at the main site Affected by HGA051 INC401162 HAIGA119 ROSEAUX_CITY Grande-Anse ZTE 2G+3G C Talkpool 7/3/2020 21:13 3:05:52 Dependent Affected by the power issue at the main site Affected by HGA051 INC401162 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G C Talkpool 7/3/2020 21:13 3:05:52 Dependent Affected by the power issue at the main site Affected by HGA051 INC401164 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/3/2020 21:29 2:49:52 Power Generator failure (Indeterminate) Team is waiting for access INC401176 HAIDO189 LA_PEPINIERE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/3/2020 22:04 2:14:52 Power Generator failure (Indeterminate) Access issue , follow up is ongoing with site inspector , waiting for next feedback INC401179 HDN121 AUBERT Nord-Ouest Ericsson 2G D Talkpool 7/3/2020 22:54 1:24:52 Power Generator failure (Water Pump Issue) Water pump faulty, more feedback is expected from Talkpool Team INC401202 HDO485 FONEMED Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/3/2020 22:56 1:22:52 Power Generator failure (Indeterminate) No access on night time , team will reach on 8/3/2020 7:00 AM INC401210 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/3/2020 23:13 1:05:52 Power Generator failure (Indeterminate) Private location, no access on night time , ETA 7:00 AM INC401210 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/3/2020 23:13 1:05:52 Dependent Affected by the power issue at the main site Attached to HDO021 INC401184 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 7/3/2020 23:55 0:23:52 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA not provided yet. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool July 6th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 3rd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Fuel added, talkpool team is on the way to start the genset Talkpool Next Update July 3rd INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Access available, recovery planned tomorrow fuel and swap the genset as well. Security July 4th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 6th INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 f July Security July 6th INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 8th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 3 22:40:58 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 4 Jul 2020 04:40:58 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 626:26:19 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 503:14:19 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 377:17:19 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 208:50:19 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 182:40:19 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/29/2020 10:02 110:38:19 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC399689 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 3:30 69:10:19 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399730 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/1/2020 10:14 62:26:19 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399870 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 61:05:19 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 59:10:19 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400209 HDN253 K-FOU_CARACOL Nord-Est Ericsson 2G D Talkpool 7/1/2020 22:22 50:18:19 RBS RBS Fault (DUG Failure) DUG failure , new spare requested for replacement INC400232 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 7/2/2020 1:10 47:30:19 RBS RBS Fault (RUS failure) RUS01B3 faulty , new spare requested for replacement INC400635 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/2/2020 21:05 27:35:19 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400763 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/2/2020 22:58 25:42:19 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare part already collected. ETR not available. INC400658 HDS009 CYVADIER Sud-Est Ericsson 3G B Talkpool 7/3/2020 1:50 22:50:19 RBS RBS Fault (Indeterminate) Fiber cable faulty need to be replaced. ETR to be provided. INC400773 HAIDN230 NAN_CHAMPS Nord Ericsson 2G C Talkpool 7/3/2020 1:58 22:42:19 RBS RBS Fault(Fiber cable faulty) Faulty fiber cable, spare need to be replaced. ETR to be provided. INC400895 HDS303 MARIGOT Sud-Est Ericsson 3G B Talkpool 7/3/2020 15:20 9:20:19 RBS RBS Fault (Indeterminate) Site is under TP team monitoring. INC401030 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A Talkpool 7/3/2020 21:00 3:40:19 RBS RBS Fault (Indeterminate) After power team action; sector B,C remain affected. RAN TP team has been informed to check. ETA not available yet. INC401201 HDC297 DJAKAMAN Artibonite Ericsson 2G D Talkpool 7/3/2020 22:28 2:12:19 RBS RBS Fault (Indeterminate) Tx team is informed to check the issue. ETA: 7:30 AM INC401182 HDC268 DESARMES Artibonite Ericsson 2G A Talkpool 7/3/2020 22:28 2:12:19 RBS RBS Fault (Indeterminate) Tx team is informed to check the issue. ETA: 7:30 AM INC401185 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 7/3/2020 23:58 0:42:19 RBS RBS Fault (Indeterminate) team is informed to check the issue. ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 3 23:24:24 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 4 Jul 2020 05:24:24 +0000 Subject: [Rantt] NOC hourly report at 01:00 AM Message-ID: Hello All, Received the NOC hourly report done at 01:00 AM. Sites off air by Class Class A B C D Total Total 6 9 8 9 32 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 11 4 4 0 14 ZTE 6 6 1 0 6 Huawei 12 11 10 2 12 Network 29 21 15 2 32 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 1 0 1 8 32 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 915:58:09 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 317:45:09 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 252:01:09 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 157:06:09 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 63:11:09 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Spare part already collected. Spare will arrive on Saturday July 4th. INC400206 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 20:58 52:25:09 Power Power Failure (Solar System failure) Backup genset out of fuel, Talkpool is not manage his Team to check the solar system INC400355 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G B Talkpool 7/2/2020 4:07 45:16:09 Power Generator Failure (Alternator Failure) DC alternator faulty ,Team is working on site. INC400387 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 8:18 41:05:09 Power Generator failure (Water Pump Issue) Team is on site replacing the water pump INC400387 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 8:18 41:05:09 Dependent Affected by the power issue at the main site Affected by HDO592 INC400546 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 7/2/2020 12:58 36:25:09 Power Generator failure (Water Pump Issue) Water pump faulty, more feedback is expected from Talkpool Team INC400709 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 7/2/2020 17:19 32:04:09 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR recover plan is expected from Talkpool Team INC400709 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/2/2020 17:19 32:04:09 Dependent Affected by the power issue at the main site Affected by HDC228 INC400968 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 7/3/2020 12:17 13:06:09 RBS RBS Fault (DUW failure) Faulty DUW. Spare part not yet available INC401125 HDO223 DELMAS_10 Port-au-Prince Huawei 2G B O&M Fuel 7/3/2020 17:20 8:03:09 Fuel Generator failure (Fuel issue) Team is informed 07/03/2020 07:40PM, ETA to be provided. INC401054 HDC317 DESLANDES Artibonite Ericsson 2G D Talkpool 7/3/2020 18:22 7:01:09 Power Power Failure (Indeterminate) Team has been informed and they cannot reach the site at night due red zone. ETA: 8:00 AM INC401162 HAIGA051 MORNE_CHATEAU Grande-Anse ZTE 2G+3G B Talkpool 7/3/2020 21:13 4:10:09 Power Power Failure (Indeterminate) Access is not available at night; follow-up is ongoing with the site inspector to grant access. INC401162 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G C Talkpool 7/3/2020 21:13 4:10:09 Dependent Affected by the power issue at the main site Affected by HGA051 INC401162 HAIGA119 ROSEAUX_CITY Grande-Anse ZTE 2G+3G C Talkpool 7/3/2020 21:13 4:10:09 Dependent Affected by the power issue at the main site Affected by HGA051 INC401162 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G C Talkpool 7/3/2020 21:13 4:10:09 Dependent Affected by the power issue at the main site Affected by HGA051 INC401164 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/3/2020 21:29 3:54:09 Power Generator failure (Indeterminate) Access issue , follow up is ongoing with site inspector . INC401176 HAIDO189 LA_PEPINIERE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/3/2020 22:04 3:19:09 Power Generator failure (Indeterminate) Access issue , follow up is ongoing with site inspector , waiting for next feedback INC401179 HDN121 AUBERT Nord-Ouest Ericsson 2G D Talkpool 7/3/2020 22:54 2:29:09 Power Generator failure (Water Pump Issue) Water pump faulty, more feedback is expected from Talkpool Team INC401202 HDO485 FONEMED Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/3/2020 22:56 2:27:09 Power Generator failure (Indeterminate) No access on night time , team will reach on 8/3/2020 7:00 AM INC401210 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/3/2020 23:13 2:10:09 Power Generator failure (Indeterminate) Private location, no access on night time , ETA 7:00 AM INC401210 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/3/2020 23:13 2:10:09 Dependent Affected by the power issue at the main site Attached to HDO021 INC401184 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 7/3/2020 23:55 1:28:09 Power Power Failure (Indeterminate) Team has been informed and they cannot reach the site at night due red zone. ETA: 8:00 AM INC401191 HDN214 DONDON Nord Ericsson 3G C Talkpool 7/4/2020 0:28 0:55:09 Power Power Failure (Indeterminate) Talkpool breakdown the genset. ETR recover plan is expected from Talkpool Team INC401191 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 7/4/2020 0:28 0:55:09 Dependent Affected by the power issue at the main site Affected by HDN214 INC401216 HDO700 SONAPI_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/4/2020 0:30 0:53:09 Power Generator failure (Indeterminate) Team will go on site at 6:30 AM INC401216 HDO081 LA_PERLE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/4/2020 0:30 0:53:09 Dependent Affected by the power issue at the main site Attached to HDO700 INC401193 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 7/4/2020 0:41 0:42:09 Power Power Failure (Indeterminate) Genset was turned off by the landlord. Site is expected to be back in service this morning. INC401194 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 7/4/2020 0:54 0:29:09 Power Power Failure (Indeterminate) Team has been informed, ETA not available yet. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool July 6th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 3rd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Fuel added, talkpool team is on the way to start the genset Talkpool Next Update July 3rd INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Access available, recovery planned tomorrow fuel and swap the genset as well. Security July 4th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 6th INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 f July Security July 6th INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 8th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 4 01:54:41 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 4 Jul 2020 07:54:41 +0000 Subject: [Rantt] NOC hourly report at 3:00 AM Message-ID: Hello All, Received the NOC hourly report done at 3:00 AM. Sites off air by Class Class A B C D Total Total 12 8 8 12 40 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 5 2 0 19 ZTE 6 6 1 0 6 Huawei 15 15 14 3 15 Network 37 26 17 3 40 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 26 1 0 1 12 40 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 918:28:19 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 320:15:19 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 254:31:19 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 159:36:19 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 65:41:19 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Spare part already collected. Spare will arrive on Saturday July 4th. INC400206 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 20:58 54:55:19 Power Power Failure (Solar System failure) Backup genset out of fuel, Talkpool is not manage his Team to check the solar system INC400355 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G B Talkpool 7/2/2020 4:07 47:46:19 Power Generator Failure (Starter battery failure) DC ALT replaced but starter battery low voltage , ETR 6:30 AM INC400387 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 8:18 43:35:19 Power Generator failure (Water Pump Issue) Hose water pump fault , ETR 6:00 AM INC400387 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 8:18 43:35:19 Dependent Affected by the power issue at the main site Affected by HDO592 INC400546 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 7/2/2020 12:58 38:55:19 Power Generator failure (Water Pump Issue) Water pump faulty, more feedback is expected from Talkpool Team INC400709 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 7/2/2020 17:19 34:34:19 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR recover plan is expected from Talkpool Team INC400709 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/2/2020 17:19 34:34:19 Dependent Affected by the power issue at the main site Affected by HDC228 INC400968 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 7/3/2020 12:17 15:36:19 RBS RBS Fault (DUW failure) Faulty DUW. Spare part not yet available INC401125 HDO223 DELMAS_10 Port-au-Prince Ericsson 2G B O&M Fuel 7/3/2020 17:20 10:33:19 Fuel Generator failure (Fuel issue) Team is informed 07/03/2020 07:40PM, ETA to be provided. INC401054 HDC317 DESLANDES Artibonite Ericsson 2G D Talkpool 7/3/2020 18:22 9:31:19 Power Power Failure (Indeterminate) Team has been informed and they cannot reach the site at night due red zone. ETA: 8:00 AM INC401162 HAIGA051 MORNE_CHATEAU Grande-Anse ZTE 2G+3G B Talkpool 7/3/2020 21:13 6:40:19 Power Power Failure (Indeterminate) Access is not available at night; follow-up is ongoing with the site inspector to grant access. INC401162 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G C Talkpool 7/3/2020 21:13 6:40:19 Dependent Affected by the power issue at the main site Affected by HGA051 INC401162 HAIGA119 ROSEAUX_CITY Grande-Anse ZTE 2G+3G C Talkpool 7/3/2020 21:13 6:40:19 Dependent Affected by the power issue at the main site Affected by HGA051 INC401162 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G C Talkpool 7/3/2020 21:13 6:40:19 Dependent Affected by the power issue at the main site Affected by HGA051 INC401164 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/3/2020 21:29 6:24:19 Power Generator failure (Indeterminate) Access issue , follow up is ongoing with site inspector . INC401176 HAIDO189 LA_PEPINIERE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/3/2020 22:04 5:49:19 Power Generator failure (Indeterminate) Access issue , follow up is ongoing with site inspector , waiting for next feedback INC401179 HDN121 AUBERT Nord-Ouest Ericsson 2G D Talkpool 7/3/2020 22:54 4:59:19 Power Generator failure (Water Pump Issue) Water pump faulty, more feedback is expected from Talkpool Team INC401202 HDO485 FONEMED Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/3/2020 22:56 4:57:19 Power Generator failure (Indeterminate) No access on night time , team will reach on 8/3/2020 7:00 AM INC401210 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/3/2020 23:13 4:40:19 Power Generator failure (Indeterminate) Private location, no access on night time , ETA 7:00 AM INC401210 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/3/2020 23:13 4:40:19 Dependent Affected by the power issue at the main site Attached to HDO021 INC401184 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 7/3/2020 23:55 3:58:19 Power Power Failure (Indeterminate) Team has been informed and they cannot reach the site at night due red zone. ETA: 8:00 AM INC401191 HDN214 DONDON Nord Ericsson 3G C Talkpool 7/4/2020 0:28 3:25:19 Power Power Failure (Indeterminate) Power team already performed on the site, Tx team is requested ETA not provided yet INC401191 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 7/4/2020 0:28 3:25:19 Dependent Affected by the power issue at the main site Affected by HDN214 INC401216 HDO700 SONAPI_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/4/2020 0:30 3:23:19 Power Generator failure (Indeterminate) Team will go on site at 6:30 AM INC401216 HDO081 LA_PERLE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/4/2020 0:30 3:23:19 Dependent Affected by the power issue at the main site Attached to HDO700 INC401193 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 7/4/2020 0:41 3:12:19 Power Power Failure (Indeterminate) Genset was turned off by the landlord. Site is expected to be back in service this morning. INC401182 HDC268 DESARMES Artibonite Ericsson 2G+3G+LTE A Talkpool 7/4/2020 0:53 3:00:19 Power Power Failure (Indeterminate) Team has been informed and they cannot reach the site at night due red zone. ETA: 7:30 AM INC401182 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 7/4/2020 0:53 3:00:19 Dependent Affected by the power issue at the main site Affected by HDC268 INC401182 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 7/4/2020 0:53 3:00:19 Dependent Affected by the power issue at the main site Affected by HDC268 INC401194 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 7/4/2020 0:54 2:59:19 Power Power Failure (Indeterminate) TP is not managing his team to reach the site. INC401195 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/4/2020 1:05 2:48:19 Power Generator failure (Fuel issue) Portable genset out of fuel , ETR to be provided by TP INC401195 HDO675 SAINT MARTIN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/4/2020 1:05 2:48:19 Dependent Affected by the power issue at the main site Affected by HDO104 INC401218 HDC178 DUPUYO Artibonite Ericsson 2G D Talkpool 7/4/2020 1:54 1:59:19 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site INC401222 HDO166 CHARBONNIERE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/4/2020 2:31 1:22:19 Power Generator failure (Indeterminate) Team has been informed , ETA not yet available INC401222 HDO115 CATALPA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/4/2020 2:31 1:22:19 Dependent Affected by the power issue at the main site Affected by HDO116 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool July 6th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 3rd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Fuel added, talkpool team is on the way to start the genset Talkpool Next Update July 3rd INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Access available, recovery planned tomorrow fuel and swap the genset as well. Security July 4th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 6th INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 f July Security July 6th INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 8th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 4 01:57:05 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 4 Jul 2020 07:57:05 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (3:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 3:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 629:42:07 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 506:30:07 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 380:33:07 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 212:06:07 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 185:56:07 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/29/2020 10:02 113:54:07 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC399689 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 3:30 72:26:07 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399730 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/1/2020 10:14 65:42:07 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399870 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 64:21:07 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 62:26:07 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400209 HDN253 K-FOU_CARACOL Nord-Est Ericsson 2G D Talkpool 7/1/2020 22:22 53:34:07 RBS RBS Fault (DUG Failure) DUG failure , new spare requested for replacement INC400232 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 7/2/2020 1:10 50:46:07 RBS RBS Fault (RUS failure) RUS01B3 faulty , new spare requested for replacement INC400635 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/2/2020 21:05 30:51:07 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400763 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/2/2020 22:58 28:58:07 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare part already collected. ETR not available. INC400658 HDS009 CYVADIER Sud-Est Ericsson 3G B Talkpool 7/3/2020 1:50 26:06:07 RBS RBS Fault (Indeterminate) Fiber cable faulty need to be replaced. ETR to be provided. INC400773 HAIDN230 NAN_CHAMPS Nord Ericsson 2G C Talkpool 7/3/2020 1:58 25:58:07 RBS RBS Fault(Fiber cable faulty) Faulty fiber cable, spare need to be replaced. ETR to be provided. INC401030 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A Talkpool 7/3/2020 21:00 6:56:07 Power Power Failure (Indeterminate) The genset capacity is too low to power all of the site load affirm TP power team. INC401201 HDC297 DJAKAMAN Artibonite Ericsson 2G D Talkpool 7/3/2020 22:28 5:28:07 RBS RBS Fault (Indeterminate) Tx team is informed to check the issue. ETA: 7:30 AM INC401182 HDC268 DESARMES Artibonite Ericsson 2G A Talkpool 7/3/2020 22:28 5:28:07 RBS RBS Fault (Indeterminate) Tx team is informed to check the issue. ETA: 7:30 AM INC392860 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 7/3/2020 23:58 3:58:07 RBS RBS Fault (Indeterminate) Access blocked by Owner due to Digicel Payment Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From leveque.karl-sebastien at tpmanagementsa.com Sat Jul 4 02:11:20 2020 From: leveque.karl-sebastien at tpmanagementsa.com (K. SEBASTIAN LEVEQUE) Date: Sat, 4 Jul 2020 04:11:20 -0400 Subject: [Rantt] [Powertt] NOC hourly report at 3:00 AM In-Reply-To: References: Message-ID: <7773fabb-df24-4d99-8497-37f087e054ca@edison.tech> Hi NOC Team, Kindly check the latest updates: HDO166 ETA: 4:30AM HDC178 Bad roads conditions and the team has to cross a river. ETA: 7:15AM HDO104 Fuel will be added this morning ETR 8:00AM HDO700 Business / No Access ETA: 6:30AM HDS362 Remote Area Team will reach at 6:30AM Best regards, SEBASTIAN L. On Jul 4 2020, at 3:56 am, Haiti Noc wrote: > > > Hello All, > > > > Received the NOC hourly report done at 3:00 AM. > > > > > > > > > > > > > > > > > > > > > > > > > > Sites off air by Class > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Class > > > > > > A > > > > > > B > > > > > > C > > > > > > D > > > > > > Total > > > > > > > > > > > > > > > > > > > > > > > > > > Total > > > > > > 12 > > > > > > 8 > > > > > > 8 > > > > > > 12 > > > > > > 40 > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Sites off air by Technology > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Vendor > > > > > > 2G > > > > > > 3G > > > > > > LTE > > > > > > TDD > > > > > > Total > > > > > > > > > > > > > > > > > > > > > > > > > > Ericsson > > > > > > 16 > > > > > > 5 > > > > > > 2 > > > > > > 0 > > > > > > 19 > > > > > > > > > > > > > > > > > > > > > > > > > > ZTE > > > > > > 6 > > > > > > 6 > > > > > > 1 > > > > > > 0 > > > > > > 6 > > > > > > > > > > > > > > > > > > > > > > > > > > Huawei > > > > > > 15 > > > > > > 15 > > > > > > 14 > > > > > > 3 > > > > > > 15 > > > > > > > > > > > > > > > > > > > > > > > > > > Network > > > > > > 37 > > > > > > 26 > > > > > > 17 > > > > > > 3 > > > > > > 40 > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Sites off air by Reason > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Reason > > > > > > Power > > > > > > Fuel > > > > > > Fiber > > > > > > RAN > > > > > > Attached > > > > > > Total > > > > > > > > > > > > > > > > > > > > Total > > > > > > 26 > > > > > > 1 > > > > > > 0 > > > > > > 1 > > > > > > 12 > > > > > > 40 > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Ticket# > > > > > > Site_ID > > > > > > Site_Name > > > > > > Department > > > > > > Vendor > > > > > > Technology > > > > > > Class > > > > > > Assigned Group > > > > > > Date/time down > > > > > > Duration > > > > > > Fault Type > > > > > > Problem Summary > > > > > > Comments > > > > > > > > INC382098 > > > > > > HDO286 > > > > > > THEATRE NATIONAL > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > A > > > > > > Digicel > > > > > > 5/26/2020 21:25 > > > > > > 918:28:19 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. > > > > > > > > INC394627 > > > > > > HDO137 > > > > > > DELMAS_2 > > > > > > Port-au-Prince > > > > > > Ericsson > > > > > > 2G+3G+LTE > > > > > > B > > > > > > Digicel > > > > > > 6/20/2020 19:38 > > > > > > 320:15:19 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Site repetitively sabotaged: Site expect to be recovered by EDH. > > > > > > > > INC395923 > > > > > > HDN126 > > > > > > AUX_BORGNES > > > > > > Nord-Ouest > > > > > > Ericsson > > > > > > 2G > > > > > > C > > > > > > Digicel > > > > > > 6/23/2020 13:22 > > > > > > 254:31:19 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. > > > > > > > > INC391030 > > > > > > HDN136 > > > > > > MARE_ROUGE > > > > > > Nord-Ouest > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Digicel > > > > > > 6/27/2020 12:17 > > > > > > 159:36:19 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. > > > > > > > > INC400313 > > > > > > HAIGA064 > > > > > > LATOBOLIER > > > > > > Grande-Anse > > > > > > ZTE > > > > > > 2G+3G > > > > > > C > > > > > > Talkpool > > > > > > 7/1/2020 10:12 > > > > > > 65:41:19 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > Fuse 3 FU3 faulty. Spare part already collected. Spare will arrive on Saturday July 4th. > > > > > > > > INC400206 > > > > > > HDN114 > > > > > > AUX PALMISTES > > > > > > Nord-Ouest > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/1/2020 20:58 > > > > > > 54:55:19 > > > > > > Power > > > > > > Power Failure (Solar System failure) > > > > > > Backup genset out of fuel, Talkpool is not manage his Team to check the solar system > > > > > > > > INC400355 > > > > > > HDO578 > > > > > > RUE_DEESSE_IMP_JOB > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G > > > > > > B > > > > > > Talkpool > > > > > > 7/2/2020 4:07 > > > > > > 47:46:19 > > > > > > Power > > > > > > Generator Failure (Starter battery failure) > > > > > > DC ALT replaced but starter battery low voltage , ETR 6:30 AM > > > > > > > > INC400387 > > > > > > HDO592 > > > > > > RUE_MAGASIN_DE_L'ETAT_#32 > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > A > > > > > > Talkpool > > > > > > 7/2/2020 8:18 > > > > > > 43:35:19 > > > > > > Power > > > > > > Generator failure (Water Pump Issue) > > > > > > Hose water pump fault , ETR 6:00 AM > > > > > > > > INC400387 > > > > > > HDO214 > > > > > > BICENTENAIRE > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > Talkpool > > > > > > 7/2/2020 8:18 > > > > > > 43:35:19 > > > > > > Dependent > > > > > > Affected by the power issue at the main site > > > > > > Affected by HDO592 > > > > > > > > INC400546 > > > > > > HDN300 > > > > > > NAN GAMMEL > > > > > > Nord > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/2/2020 12:58 > > > > > > 38:55:19 > > > > > > Power > > > > > > Generator failure (Water Pump Issue) > > > > > > Water pump faulty, more feedback is expected from Talkpool Team > > > > > > > > INC400709 > > > > > > HDC228 > > > > > > JEAN GILLET > > > > > > Centre > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/2/2020 17:19 > > > > > > 34:34:19 > > > > > > Power > > > > > > Generator Failure (Engine Knocking ) > > > > > > Talkpool breakdown the genset. ETR recover plan is expected from Talkpool Team > > > > > > > > INC400709 > > > > > > HDC342 > > > > > > TIERA MUSCADY > > > > > > Centre > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/2/2020 17:19 > > > > > > 34:34:19 > > > > > > Dependent > > > > > > Affected by the power issue at the main site > > > > > > Affected by HDC228 > > > > > > > > INC400968 > > > > > > HDN262 > > > > > > DERAC > > > > > > Nord-Est > > > > > > Ericsson > > > > > > 3G > > > > > > C > > > > > > Talkpool > > > > > > 7/3/2020 12:17 > > > > > > 15:36:19 > > > > > > RBS > > > > > > RBS Fault (DUW failure) > > > > > > Faulty DUW. Spare part not yet available > > > > > > > > INC401125 > > > > > > HDO223 > > > > > > DELMAS_10 > > > > > > Port-au-Prince > > > > > > Ericsson > > > > > > 2G > > > > > > B > > > > > > O&M Fuel > > > > > > 7/3/2020 17:20 > > > > > > 10:33:19 > > > > > > Fuel > > > > > > Generator failure (Fuel issue) > > > > > > Team is informed 07/03/2020 07:40PM, ETA to be provided. > > > > > > > > INC401054 > > > > > > HDC317 > > > > > > DESLANDES > > > > > > Artibonite > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/3/2020 18:22 > > > > > > 9:31:19 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > Team has been informed and they cannot reach the site at night due red zone. ETA: 8:00 AM > > > > > > > > INC401162 > > > > > > HAIGA051 > > > > > > MORNE_CHATEAU > > > > > > Grande-Anse > > > > > > ZTE > > > > > > 2G+3G > > > > > > B > > > > > > Talkpool > > > > > > 7/3/2020 21:13 > > > > > > 6:40:19 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > Access is not available at night; follow-up is ongoing with the site inspector to grant access. > > > > > > > > INC401162 > > > > > > HAIGA106 > > > > > > ROSEAUX > > > > > > Grande-Anse > > > > > > ZTE > > > > > > 2G+3G > > > > > > C > > > > > > Talkpool > > > > > > 7/3/2020 21:13 > > > > > > 6:40:19 > > > > > > Dependent > > > > > > Affected by the power issue at the main site > > > > > > Affected by HGA051 > > > > > > > > INC401162 > > > > > > HAIGA119 > > > > > > ROSEAUX_CITY > > > > > > Grande-Anse > > > > > > ZTE > > > > > > 2G+3G > > > > > > C > > > > > > Talkpool > > > > > > 7/3/2020 21:13 > > > > > > 6:40:19 > > > > > > Dependent > > > > > > Affected by the power issue at the main site > > > > > > Affected by HGA051 > > > > > > > > INC401162 > > > > > > HAIGA145 > > > > > > BASSE VOLDROGUE > > > > > > Grande-Anse > > > > > > ZTE > > > > > > 2G+3G > > > > > > C > > > > > > Talkpool > > > > > > 7/3/2020 21:13 > > > > > > 6:40:19 > > > > > > Dependent > > > > > > Affected by the power issue at the main site > > > > > > Affected by HGA051 > > > > > > > > INC401164 > > > > > > HAIDO116 > > > > > > TABARRE_52 > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE+TDD > > > > > > A > > > > > > Talkpool > > > > > > 7/3/2020 21:29 > > > > > > 6:24:19 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Access issue , follow up is ongoing with site inspector . > > > > > > > > INC401176 > > > > > > HAIDO189 > > > > > > LA_PEPINIERE > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE+TDD > > > > > > A > > > > > > Talkpool > > > > > > 7/3/2020 22:04 > > > > > > 5:49:19 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Access issue , follow up is ongoing with site inspector , waiting for next feedback > > > > > > > > INC401179 > > > > > > HDN121 > > > > > > AUBERT > > > > > > Nord-Ouest > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/3/2020 22:54 > > > > > > 4:59:19 > > > > > > Power > > > > > > Generator failure (Water Pump Issue) > > > > > > Water pump faulty, more feedback is expected from Talkpool Team > > > > > > > > INC401202 > > > > > > HDO485 > > > > > > FONEMED > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > C > > > > > > Talkpool > > > > > > 7/3/2020 22:56 > > > > > > 4:57:19 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > No access on night time , team will reach on 8/3/2020 7:00 AM > > > > > > > > INC401210 > > > > > > HDO021 > > > > > > INAFOS > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > A > > > > > > Talkpool > > > > > > 7/3/2020 23:13 > > > > > > 4:40:19 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Private location, no access on night time , ETA 7:00 AM > > > > > > > > INC401210 > > > > > > HDO190 > > > > > > FRERES > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE+TDD > > > > > > A > > > > > > Talkpool > > > > > > 7/3/2020 23:13 > > > > > > 4:40:19 > > > > > > Dependent > > > > > > Affected by the power issue at the main site > > > > > > Attached to HDO021 > > > > > > > > INC401184 > > > > > > HDC326 > > > > > > GRANDE RAK > > > > > > Artibonite > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/3/2020 23:55 > > > > > > 3:58:19 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > Team has been informed and they cannot reach the site at night due red zone. ETA: 8:00 AM > > > > > > > > INC401191 > > > > > > HDN214 > > > > > > DONDON > > > > > > Nord > > > > > > Ericsson > > > > > > 3G > > > > > > C > > > > > > Talkpool > > > > > > 7/4/2020 0:28 > > > > > > 3:25:19 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > Power team already performed on the site, Tx team is requested ETA not provided yet > > > > > > > > INC401191 > > > > > > HDC259 > > > > > > ST_MICHEL_DE_LATALAYE > > > > > > Artibonite > > > > > > Ericsson > > > > > > 3G > > > > > > A > > > > > > Talkpool > > > > > > 7/4/2020 0:28 > > > > > > 3:25:19 > > > > > > Dependent > > > > > > Affected by the power issue at the main site > > > > > > Affected by HDN214 > > > > > > > > INC401216 > > > > > > HDO700 > > > > > > SONAPI_COW > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > Talkpool > > > > > > 7/4/2020 0:30 > > > > > > 3:23:19 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Team will go on site at 6:30 AM > > > > > > > > INC401216 > > > > > > HDO081 > > > > > > LA_PERLE > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > Talkpool > > > > > > 7/4/2020 0:30 > > > > > > 3:23:19 > > > > > > Dependent > > > > > > Affected by the power issue at the main site > > > > > > Attached to HDO700 > > > > > > > > INC401193 > > > > > > HAIGA058 > > > > > > STENIO_VINCENT_JEREMIE > > > > > > Grande-Anse > > > > > > ZTE > > > > > > 2G+3G+LTE > > > > > > B > > > > > > Talkpool > > > > > > 7/4/2020 0:41 > > > > > > 3:12:19 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > Genset was turned off by the landlord. Site is expected to be back in service this morning. > > > > > > > > INC401182 > > > > > > HDC268 > > > > > > DESARMES > > > > > > Artibonite > > > > > > Ericsson > > > > > > 2G+3G+LTE > > > > > > A > > > > > > Talkpool > > > > > > 7/4/2020 0:53 > > > > > > 3:00:19 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > Team has been informed and they cannot reach the site at night due red zone. ETA: 7:30 AM > > > > > > > > INC401182 > > > > > > HDC315 > > > > > > PLASSAC 1 > > > > > > Artibonite > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/4/2020 0:53 > > > > > > 3:00:19 > > > > > > Dependent > > > > > > Affected by the power issue at the main site > > > > > > Affected by HDC268 > > > > > > > > INC401182 > > > > > > HDC316 > > > > > > SAVANNEA ROCHE > > > > > > Artibonite > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/4/2020 0:53 > > > > > > 3:00:19 > > > > > > Dependent > > > > > > Affected by the power issue at the main site > > > > > > Affected by HDC268 > > > > > > > > INC401194 > > > > > > HDS362 > > > > > > BOUCAN_GUILLAUME > > > > > > Sud-Est > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/4/2020 0:54 > > > > > > 2:59:19 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > TP is not managing his team to reach the site. > > > > > > > > INC401195 > > > > > > HDO104 > > > > > > DELMAS_24 > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > A > > > > > > Talkpool > > > > > > 7/4/2020 1:05 > > > > > > 2:48:19 > > > > > > Power > > > > > > Generator failure (Fuel issue) > > > > > > Portable genset out of fuel , ETR to be provided by TP > > > > > > > > INC401195 > > > > > > HDO675 > > > > > > SAINT MARTIN > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > A > > > > > > Talkpool > > > > > > 7/4/2020 1:05 > > > > > > 2:48:19 > > > > > > Dependent > > > > > > Affected by the power issue at the main site > > > > > > Affected by HDO104 > > > > > > > > INC401218 > > > > > > HDC178 > > > > > > DUPUYO > > > > > > Artibonite > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/4/2020 1:54 > > > > > > 1:59:19 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > Talkpool is not managing the team to reach the site > > > > > > > > INC401222 > > > > > > HDO166 > > > > > > CHARBONNIERE > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > A > > > > > > Talkpool > > > > > > 7/4/2020 2:31 > > > > > > 1:22:19 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Team has been informed , ETA not yet available > > > > > > > > INC401222 > > > > > > HDO115 > > > > > > CATALPA > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > A > > > > > > Talkpool > > > > > > 7/4/2020 2:31 > > > > > > 1:22:19 > > > > > > Dependent > > > > > > Affected by the power issue at the main site > > > > > > Affected by HDO116 > > > > > > > > > > > > > Sites Temporary Halted site due to not able to resolve issue > > > > > > > > > > > > Sites-out of service > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Ticket# > > > > > > Site_ID > > > > > > Site_Name > > > > > > Department > > > > > > Vendor > > > > > > Technology > > > > > > Class > > > > > > Date/time down > > > > > > Fault Type > > > > > > Problem Summary > > > > > > Assigned Group > > > > > > Expected Resolution Time > > > > > > > > INC263407 > > > > > > HAIDO503 > > > > > > RUE_TIREMAS > > > > > > Port-au-Prince > > > > > > Ericsson > > > > > > 2G+3G > > > > > > B > > > > > > 16-Sep-19 > > > > > > Security_Access > > > > > > Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC336469 > > > > > > HDO106 > > > > > > MAGASIN_LAKAY > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > 15-Feb-20 > > > > > > Security_Access > > > > > > Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC345624 > > > > > > HGA045 > > > > > > MORNE FEVRE > > > > > > Nippes > > > > > > ZTE > > > > > > 2G+3G > > > > > > B > > > > > > 7-Mar-20 > > > > > > Security_Access > > > > > > Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval > > > > > > Talkpool > > > > > > July 6th > > > > > > > > INC369781 > > > > > > HAIGA146 > > > > > > JEREMIE > > > > > > Grande-Anse > > > > > > Ericsson > > > > > > 2G+3G > > > > > > C > > > > > > 30-Apr-20 > > > > > > Security_Access > > > > > > To be included with Fuel department for Special Operation > > > > > > Security > > > > > > Next Update July 3rd > > > > > > > > INC373673 > > > > > > HDS199 > > > > > > CHERETTE > > > > > > Sud > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > 9-May-20 > > > > > > Security_Access > > > > > > Fuel added, talkpool team is on the way to start the genset > > > > > > Talkpool > > > > > > Next Update July 3rd > > > > > > > > INC371981 > > > > > > HDO556 > > > > > > FORT_MERCREDI_RTE_DES_DALLES > > > > > > Port-au-Prince > > > > > > ZTE > > > > > > 2G+3G > > > > > > C > > > > > > 5-May-20 > > > > > > Security_Access > > > > > > Access available, recovery planned tomorrow fuel and swap the genset as well. > > > > > > Security > > > > > > July 4th > > > > > > > > INC386662 > > > > > > HDO617 > > > > > > HASCO > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > 5-Jun-20 > > > > > > Security_Access > > > > > > Investigation is ongoing, need to reassess the fuel sensor. > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC387502 > > > > > > HDO211 > > > > > > RUE_DES_FRONTS_FORTS > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > 6-Jun-20 > > > > > > Security_Access > > > > > > Negotiations still ongoing with security team. > > > > > > Security > > > > > > July 6th > > > > > > > > INC387502 > > > > > > HDO683 > > > > > > BEL AIR > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > 6-Jun-20 > > > > > > Security_Access > > > > > > Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 f July > > > > > > Security > > > > > > July 6th > > > > > > > > INC390129 > > > > > > HAIGA064 > > > > > > LATOBOLIER > > > > > > Grande-Anse > > > > > > ZTE > > > > > > 2G+3G > > > > > > C > > > > > > 11-Jun-20 > > > > > > Security_Access > > > > > > Negotiations still ongoing with security team. > > > > > > Security > > > > > > July 8th > > > > > > > > INC390300 > > > > > > HDO546 > > > > > > CHARLES_BELAIR_DELMAS33 > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > A > > > > > > 12-Jun-20 > > > > > > Acquisition > > > > > > Access is blocked by owner due to payment issue > > > > > > Acquisition > > > > > > No ETR yet > > > > > > > > INC394382 > > > > > > HDO636 > > > > > > MARIANI_15_RUE_RIGAUD > > > > > > Port-au-Prince > > > > > > ZTE > > > > > > 2G+3G > > > > > > B > > > > > > 20-Jun-20 > > > > > > Digicel > > > > > > Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. > > > > > > Digicel > > > > > > No ETR yet > > > > > > > > > > > > > Yours faithfully, > > > > Noc Team > > NETWORK OPERATION CENTER > > Unigestion Holding S.A, Digicel? Haiti > > +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com (mailto:haiti.noc at digicelgroup.com) > > # 151, Angle Ave. Jean Paul II & Imp. Duverger > > Port-au-Prince, HAITI | P.O Box. 15516 > > > > > > > > > > > Notice of Confidentiality: > > > The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. > > > -- > > Powertt mailing list > > Powertt at tpmanagementsa.com > > http://tpmanagementsa.com/mailman/listinfo/powertt_tpmanagementsa.com > > -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: not available URL: From Haiti.Noc at digicelgroup.com Sat Jul 4 02:19:28 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 4 Jul 2020 08:19:28 +0000 Subject: [Rantt] NOC hourly report at 4:00 AM Message-ID: Hello All, Received the NOC hourly report done at 4:00 AM. Sites off air by Class Class A B C D Total Total 11 9 8 14 42 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 20 4 2 0 21 ZTE 6 6 1 0 6 Huawei 15 15 14 3 15 Network 41 25 17 3 42 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 1 0 1 13 42 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 918:52:52 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 320:39:52 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 254:55:52 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 160:00:52 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 66:05:52 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Spare part already collected. Spare will arrive on Saturday July 4th. INC400206 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 20:58 55:19:52 Power Power Failure (Solar System failure) Backup genset out of fuel, Talkpool is not manage his Team to check the solar system INC400355 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G B Talkpool 7/2/2020 4:07 48:10:52 Power Generator Failure (Starter battery failure) DC ALT replaced but starter battery low voltage , ETR 6:30 AM INC400387 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 8:18 43:59:52 Power Generator failure (Water Pump Issue) Hose water pump fault , ETR 6:00 AM INC400387 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 8:18 43:59:52 Dependent Affected by the power issue at the main site Affected by HDO592 INC400546 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 7/2/2020 12:58 39:19:52 Power Generator failure (Water Pump Issue) Water pump faulty, more feedback is expected from Talkpool Team INC400709 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 7/2/2020 17:19 34:58:52 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR recover plan is expected from Talkpool Team INC400709 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/2/2020 17:19 34:58:52 Dependent Affected by the power issue at the main site Affected by HDC228 INC400968 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 7/3/2020 12:17 16:00:52 RBS RBS Fault (DUW failure) Faulty DUW. Spare part not yet available INC401125 HDO223 DELMAS_10 Port-au-Prince Ericsson 2G B O&M Fuel 7/3/2020 17:20 10:57:52 Fuel Generator failure (Fuel issue) Team is informed 07/03/2020 07:40PM, ETA to be provided. INC401054 HDC317 DESLANDES Artibonite Ericsson 2G D Talkpool 7/3/2020 18:22 9:55:52 Power Power Failure (Indeterminate) Team has been informed and they cannot reach the site at night due red zone. ETA: 8:00 AM INC401162 HAIGA051 MORNE_CHATEAU Grande-Anse ZTE 2G+3G B Talkpool 7/3/2020 21:13 7:04:52 Power Power Failure (Indeterminate) Access is not available at night; follow-up is ongoing with the site inspector to grant access. INC401162 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G C Talkpool 7/3/2020 21:13 7:04:52 Dependent Affected by the power issue at the main site Affected by HGA051 INC401162 HAIGA119 ROSEAUX_CITY Grande-Anse ZTE 2G+3G C Talkpool 7/3/2020 21:13 7:04:52 Dependent Affected by the power issue at the main site Affected by HGA051 INC401162 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G C Talkpool 7/3/2020 21:13 7:04:52 Dependent Affected by the power issue at the main site Affected by HGA051 INC401164 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/3/2020 21:29 6:48:52 Power Generator failure (Indeterminate) Access issue , follow up is ongoing with site inspector . INC401176 HAIDO189 LA_PEPINIERE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/3/2020 22:04 6:13:52 Power Generator failure (Indeterminate) Access issue , follow up is ongoing with site inspector , waiting for next feedback INC401179 HDN121 AUBERT Nord-Ouest Ericsson 2G D Talkpool 7/3/2020 22:54 5:23:52 Power Generator failure (Water Pump Issue) Water pump faulty, more feedback is expected from Talkpool Team INC401202 HDO485 FONEMED Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/3/2020 22:56 5:21:52 Power Generator failure (Indeterminate) No access on night time , team will reach on 8/3/2020 7:00 AM INC401210 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/3/2020 23:13 5:04:52 Power Generator failure (Indeterminate) Private location, no access on night time , ETA 7:00 AM INC401210 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/3/2020 23:13 5:04:52 Dependent Affected by the power issue at the main site Attached to HDO021 INC401184 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 7/3/2020 23:55 4:22:52 Power Power Failure (Indeterminate) Team has been informed and they cannot reach the site at night due red zone. ETA: 8:00 AM INC401216 HDO700 SONAPI_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/4/2020 0:30 3:47:52 Power Generator failure (Indeterminate) Team will go on site at 6:30 AM INC401216 HDO081 LA_PERLE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/4/2020 0:30 3:47:52 Dependent Affected by the power issue at the main site Attached to HDO700 INC401193 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 7/4/2020 0:41 3:36:52 Power Power Failure (Indeterminate) Genset was turned off by the landlord. Site is expected to be back in service this morning. INC401182 HDC268 DESARMES Artibonite Ericsson 2G+3G+LTE A Talkpool 7/4/2020 0:53 3:24:52 Power Power Failure (Indeterminate) Team has been informed and they cannot reach the site at night due red zone. ETA: 7:30 AM INC401182 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 7/4/2020 0:53 3:24:52 Dependent Affected by the power issue at the main site Affected by HDC268 INC401182 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 7/4/2020 0:53 3:24:52 Dependent Affected by the power issue at the main site Affected by HDC268 INC401194 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 7/4/2020 0:54 3:23:52 Power Power Failure (Indeterminate) TP is not managing his team to reach the site. INC401195 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/4/2020 1:05 3:12:52 Power Generator failure (Fuel issue) Portable genset out of fuel , ETR to be provided by TP INC401195 HDO675 SAINT MARTIN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/4/2020 1:05 3:12:52 Dependent Affected by the power issue at the main site Affected by HDO104 INC401218 HDC178 DUPUYO Artibonite Ericsson 2G D Talkpool 7/4/2020 1:54 2:23:52 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site INC401222 HDO166 CHARBONNIERE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/4/2020 2:31 1:46:52 Power Generator failure (Indeterminate) Team has been dispatched , ETA 4:30 AM INC401222 HDO115 CATALPA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/4/2020 2:31 1:46:52 Dependent Affected by the power issue at the main site Affected by HDO116 INC401301 HDS225 NERETTE Sud Ericsson 2G B Talkpool 7/4/2020 3:14 1:03:52 Power Power Failure (Indeterminate) Team has been informed; ETA 5:10 am. INC401301 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 7/4/2020 3:14 1:03:52 Dependent Affected by the power issue at the main site Affected by HDS225 INC401301 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 7/4/2020 3:14 1:03:52 Dependent Affected by the power issue at the main site Affected by HDS225 INC401303 HAIDN230 NAN_CHAMPS Nord Ericsson 2G+3G C Talkpool 7/4/2020 3:36 0:41:52 Power Power Failure (Indeterminate) The site will be restored with commercial power source Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool July 6th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 3rd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Fuel added, talkpool team is on the way to start the genset Talkpool Next Update July 3rd INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Access available, recovery planned tomorrow fuel and swap the genset as well. Security July 4th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 6th INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 f July Security July 6th INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 8th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 4 04:27:20 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 4 Jul 2020 10:27:20 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 632:12:51 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 509:00:51 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 383:03:51 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 214:36:51 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 188:26:51 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/29/2020 10:02 116:24:51 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC399689 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 3:30 74:56:51 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399730 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/1/2020 10:14 68:12:51 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399870 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 66:51:51 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 64:56:51 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400232 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 7/2/2020 1:10 53:16:51 RBS RBS Fault (RUS failure) RUS01B3 faulty , new spare requested for replacement INC400635 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/2/2020 21:05 33:21:51 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400763 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/2/2020 22:58 31:28:51 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare part already collected. ETR not available. INC400658 HDS009 CYVADIER Sud-Est Ericsson 3G B Talkpool 7/3/2020 1:50 28:36:51 RBS RBS Fault (Indeterminate) Fiber cable faulty need to be replaced. ETR to be provided. INC401030 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A Talkpool 7/3/2020 21:00 9:26:51 Power Power Failure (Indeterminate) The genset capacity is too low to power all of the site load affirm TP power team. INC401201 HDC297 DJAKAMAN Artibonite Ericsson 2G D Talkpool 7/3/2020 22:28 7:58:51 RBS RBS Fault (Indeterminate) Team is informed to check the issue. ETA: 7:30 AM INC392860 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 7/3/2020 23:58 6:28:51 RBS RBS Fault (Indeterminate) Access blocked by Owner due to Digicel Payment INC401196 HDS303 MARIGOT Sud-Est Ericsson 3G B Talkpool 7/4/2020 1:33 4:53:51 RBS RBS Fault (Indeterminate) RAN TP was on site for corrective maintenance. 3G is again affected. TP was informed to send a team to verify. ETA not available yet. INC401223 HDS025 LAVOUTTE Sud-Est Ericsson 2G C Talkpool 7/4/2020 4:06 2:20:51 Power Power Failure (Indeterminate) Team has been informed, ETA not available yet. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 4 05:21:41 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 4 Jul 2020 11:21:41 +0000 Subject: [Rantt] NOC SITES REPORT updated for this July 04th, 2020 till 7:00 AM. Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this July 04th, 2020 till 7:00 AM. > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 921:48:51 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 323:35:51 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 257:51:51 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 162:56:51 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 69:01:51 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Spare will be sent today at the region for replacement. INC400206 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 20:58 58:15:51 Power Power Failure (Solar System failure) Backup genset out of fuel, Talkpool is not manage his Team to check the solar system INC400355 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G B Talkpool 7/2/2020 4:07 51:06:51 Power Generator Failure (Starter battery failure) DC ALT replaced but starter battery low voltage , ETR 6:30 AM INC400387 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 8:18 46:55:51 Power Generator failure (Water Pump Issue) Hose water pump fault , ETR to be provided by TP INC400387 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 8:18 46:55:51 Dependent Affected by the power issue at the main site Affected by HDO592 INC400546 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 7/2/2020 12:58 42:15:51 Power Generator failure (Water Pump Issue) Water pump faulty, more feedback is expected from Talkpool Team INC400709 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 7/2/2020 17:19 37:54:51 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR recover plan is expected from Talkpool Team INC400709 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/2/2020 17:19 37:54:51 Dependent Affected by the power issue at the main site Affected by HDC228 INC400968 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 7/3/2020 12:17 18:56:51 RBS RBS Fault (DUW failure) Faulty DUW. Spare part not yet available INC401125 HDO223 DELMAS_10 Port-au-Prince Ericsson 2G B O&M Fuel 7/3/2020 17:20 13:53:51 Fuel Generator failure (Fuel issue) Team is informed 07/03/2020 07:40PM, ETA to be provided. INC401054 HDC317 DESLANDES Artibonite Ericsson 2G D Talkpool 7/3/2020 18:22 12:51:51 Power Power Failure (Indeterminate) Team has been informed and they cannot reach the site at night due red zone. ETA: 8:00 AM INC401162 HAIGA051 MORNE_CHATEAU Grande-Anse ZTE 2G+3G B Talkpool 7/3/2020 21:13 10:00:51 Power Power Failure (Indeterminate) Access is not available at night; follow-up is ongoing with the site inspector to grant access. INC401162 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G C Talkpool 7/3/2020 21:13 10:00:51 Dependent Affected by the power issue at the main site Affected by HGA051 INC401162 HAIGA119 ROSEAUX_CITY Grande-Anse ZTE 2G+3G C Talkpool 7/3/2020 21:13 10:00:51 Dependent Affected by the power issue at the main site Affected by HGA051 INC401162 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G C Talkpool 7/3/2020 21:13 10:00:51 Dependent Affected by the power issue at the main site Affected by HGA051 INC401164 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/3/2020 21:29 9:44:51 Power Generator failure (Indeterminate) Access issue , follow up is ongoing with site inspector . INC401176 HAIDO189 LA_PEPINIERE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/3/2020 22:04 9:09:51 Power Generator failure (Indeterminate) Access issue , follow up is ongoing with site inspector, waiting for next feedback INC401179 HDN121 AUBERT Nord-Ouest Ericsson 2G D Talkpool 7/3/2020 22:54 8:19:51 Power Generator failure (Water Pump Issue) Water pump faulty, more feedback is expected from Talkpool Team INC401202 HDO485 FONEMED Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/3/2020 22:56 8:17:51 Power Generator failure (Indeterminate) No access on night time , team will reach on 8/3/2020 7:00 AM INC401184 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 7/3/2020 23:55 7:18:51 Power Power Failure (Indeterminate) Team has been informed and they cannot reach the site at night due red zone. ETA: 8:00 AM INC401216 HDO700 SONAPI_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/4/2020 0:30 6:43:51 Power Generator failure (Indeterminate) Team has been dispatched , ETA 7:35 AM INC401182 HDC268 DESARMES Artibonite Ericsson 2G+3G+LTE A Talkpool 7/4/2020 0:53 6:20:51 Power Power Failure (Indeterminate) Team has been informed and they cannot reach the site at night due red zone. ETA: 7:30 AM INC401182 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 7/4/2020 0:53 6:20:51 Dependent Affected by the power issue at the main site Affected by HDC268 INC401182 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 7/4/2020 0:53 6:20:51 Dependent Affected by the power issue at the main site Affected by HDC268 INC401194 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 7/4/2020 0:54 6:19:51 Power Power Failure (Indeterminate) ETA 6:30 am expired. A new one is provided, team should be on site at 7:30 am. INC401195 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/4/2020 1:05 6:08:51 Power Generator failure (Fuel issue) Portable genset out of fuel , ETR 8:00 AM INC401195 HDO675 SAINT MARTIN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/4/2020 1:05 6:08:51 Dependent Affected by the power issue at the main site Affected by HDO104 INC401225 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 7/4/2020 1:50 5:23:51 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 8:00 AM INC401225 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 7/4/2020 1:50 5:23:51 Dependent Affected by the power issue at the main site Affected by HDC329 INC401222 HDO166 CHARBONNIERE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/4/2020 2:31 4:42:51 Power Generator failure (Indeterminate) Another team is dispatched to Support , ETA 7:45 AM INC401308 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/4/2020 4:46 2:27:51 Power Power Failure (Indeterminate) Team has been informed; ETA 7:15 am. INC401226 HAIDO622 BIZOTON_ 61 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/4/2020 4:51 2:22:51 Power Generator failure (Indeterminate) Team is on site INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D Talkpool 7/4/2020 5:58 1:15:51 Power Power Failure (Solar System failure) Team has been informed and the follow up is ongoing. ETA not provided yet. INC401231 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/4/2020 6:06 1:07:51 Power Power Failure (Solar System failure) Solar site it will be up with the sunrise INC401170 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/4/2020 6:06 1:07:51 Power Power Failure (Solar System failure) Solar site it will be up with the sunrise INC401170 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/4/2020 6:06 1:07:51 Power Power Failure (Solar System failure) Solar site it will be up with the sunrise INC401309 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/4/2020 6:06 1:07:51 Power Power Failure (Solar System failure) Solar site it will be up with the sunrise INC401230 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE A Talkpool 7/4/2020 6:07 1:06:51 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 7:45 AM INC401230 HDO323 BELANTON Ouest Ericsson 2G A Talkpool 7/4/2020 6:07 1:06:51 Dependent Affected by the power issue at the main site Affected by HDO343 INC401230 HDO324 LA _MARDELLE Ouest Ericsson 2G A Talkpool 7/4/2020 6:07 1:06:51 Dependent Affected by the power issue at the main site Affected by HDO343 INC401230 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 7/4/2020 6:07 1:06:51 Dependent Affected by the power issue at the main site Affected by HDO343 INC401230 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 7/4/2020 6:07 1:06:51 Dependent Affected by the power issue at the main site Affected by HDO343 INC401310 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/4/2020 6:24 0:49:51 Power Power Failure (Solar System failure) Solar site it will be up with the sunrise INC401172 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/4/2020 6:24 0:49:51 Power Power Failure (Solar System failure) Solar site it will be up with the sunrise Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 632:59:51 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 509:47:51 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 383:50:51 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 215:23:51 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 189:13:51 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/29/2020 10:02 117:11:51 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC399689 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 3:30 75:43:51 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399730 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/1/2020 10:14 68:59:51 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399870 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 67:38:51 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 65:43:51 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400232 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 7/2/2020 1:10 54:03:51 RBS RBS Fault (RUS failure) RUS01B3 faulty , new spare requested for replacement INC400635 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/2/2020 21:05 34:08:51 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400763 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/2/2020 22:58 32:15:51 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare part already collected. ETR not available. INC400658 HDS009 CYVADIER Sud-Est Ericsson 3G B Talkpool 7/3/2020 1:50 29:23:51 RBS RBS Fault (Indeterminate) Fiber cable faulty need to be replaced. ETR to be provided. INC401030 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A Talkpool 7/3/2020 21:00 10:13:51 Power Power Failure (Indeterminate) The genset capacity is too low to power all of the site load affirm TP power team. INC401201 HDC297 DJAKAMAN Artibonite Ericsson 2G D Talkpool 7/3/2020 22:28 8:45:51 RBS RBS Fault (Indeterminate) Team is informed to check the issue. ETA: 7:30 AM INC392860 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 7/3/2020 23:58 7:15:51 RBS RBS Fault (Indeterminate) Access blocked by Owner due to Digicel Payment INC401196 HDS303 MARIGOT Sud-Est Ericsson 3G B Talkpool 7/4/2020 1:33 5:40:51 RBS RBS Fault (Indeterminate) RAN TP was on site for corrective maintenance. 3G is again affected. TP was informed to send a team to verify. ETA not available yet. INC401223 HDS025 LAVOUTTE Sud-Est Ericsson 2G C Talkpool 7/4/2020 4:06 3:07:51 Power Power Failure (Indeterminate) Team has been informed, ETA not available yet. Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool July 6th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 3rd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Fuel added, talkpool team is on the way to start the genset Talkpool Next Update July 3rd INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Access available, recovery planned tomorrow fuel and swap the genset as well. Security July 4th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 6th INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 f July Security July 6th INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 8th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC401130 HDO389 CA IRA_COW Ouest Ericsson 2G D Talkpool 7/3/2020 17:50 7/3/2020 23:07 5:17:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC401130 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 7/3/2020 17:50 7/3/2020 23:07 5:17:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO389 Cascaded Site is back in service once issue solved at the main site. INC401109 HDO358 PETIT_GOAVE Ouest Ericsson 2G+3G A Talkpool 7/3/2020 16:18 7/3/2020 23:14 6:56:00 4:00:00 Not Compliant Power Generator failure (High temperature) Water consumption Need to be justified 1 gallon of coolant added. INC400385 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 7/2/2020 8:14 7/3/2020 20:56 36:42:00 4:00:00 Not Compliant Power Generator Failure (Alternator Failure) Faulty AC alternator Need to be justified AC alternator has been replaced. INC401301 HDS225 NERETTE Sud Ericsson 2G B Talkpool 7/4/2020 3:14 7/4/2020 6:25 3:11:00 4:00:00 Compliant Power Power Failure (Indeterminate) OK RCA and resolution details still pending from the contractor INC401301 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 7/4/2020 3:14 7/4/2020 6:25 3:11:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS225 Cascaded Site is back in service once issue solved at the main site. INC401301 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 7/4/2020 3:14 7/4/2020 6:25 3:11:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS225 Cascaded Site is back in service once issue solved at the main site. INC401193 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 7/4/2020 0:41 7/4/2020 5:57 5:16:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) genset has been turned off by the landlord Need to be justified Genset was restarted by the landlord INC400966 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 7/3/2020 12:11 7/3/2020 19:19 7:08:00 4:00:00 Compliant RBS RBS Fault (DUW failure) Faulty DUW Spare DUW has been replaced INC400832 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 7/3/2020 10:50 7/3/2020 22:15 11:25:00 4:00:00 Compliant Power Generator Failure (Alternator Failure) Faulty DC alternator Spare Faulty DC alternator replaced INC400864 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/3/2020 13:28 7/3/2020 20:46 7:18:00 4:00:00 Compliant Transmission Transmission (MMU failure) Faulty MMU Spare MMU has been replaced INC401008 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/3/2020 15:17 7/3/2020 18:53 3:36:00 4:00:00 Compliant Power Power Failure (Indeterminate) Low oil pressure, Oil leakage. OK Low oil pressure, Oil leakage, back seal front seal / 1 gal of oil added INC401104 HAIDO402 LAFITEAU Ouest Huawei 2G+3G B Talkpool 7/3/2020 16:01 7/3/2020 19:05 3:04:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Indeterminate OK RCA and resolution details still pending form contractor INC401042 HDN265 ACUL_DES_PINS Nord-Est Ericsson 2G D Talkpool 7/3/2020 17:14 7/3/2020 20:44 3:30:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site is up by itself. INC401055 HDN121 AUBERT Nord-Ouest Ericsson 2G D Talkpool 7/3/2020 18:22 7/3/2020 22:04 3:42:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Indeterminate OK RCA and resolution details still pending form contractor INC401303 HAIDN230 NAN_CHAMPS Nord Ericsson 2G+3G C Talkpool 7/4/2020 3:36 7/4/2020 4:33 0:57:00 4:00:00 Compliant Power Power Failure (Indeterminate) Commercial power, Site is expected to be up with EDH OK Site is restored with the commercial power(EDH) INC401218 HDC178 DUPUYO Artibonite Ericsson 2G D Talkpool 7/4/2020 1:54 7/4/2020 6:47 4:53:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site is up by itself. INC401125 HDO675 SAINT MARTIN Port-au-Prince Ericsson 2G A Talkpool 7/3/2020 17:20 7/3/2020 18:36 1:16:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site restored by itself INC400758 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 22:40 7/3/2020 20:04 21:24:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site is on air but TP couldn't provide the RCA and resolution details INC400883 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/3/2020 14:25 7/3/2020 17:17 2:52:00 4:00:00 Compliant Power Generator failure (Faulty Battery) Alarm on CPS Need to be justified Team has reset the alarm INC401052 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/3/2020 18:19 7/3/2020 21:11 2:52:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Radiator Dirty, water and oil consumption OK Site is on air but TP couldn't provide the RCA and resolution details INC401089 HDO577 FAUSTIN_1ER Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/3/2020 20:37 7/3/2020 21:11 0:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO531 Cascaded Back on air with the main site INC401089 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/3/2020 20:37 7/3/2020 21:11 0:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO531 Cascaded Back on air with the main site INC401089 HAIDO545 DELMAS33_J ROUMAIN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/3/2020 20:37 7/3/2020 23:29 2:52:00 4:00:00 Compliant Power Generator failure (Low Voltage) RBS breaker tripped OK Team has reset the breaker an restart INC400951 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/3/2020 16:55 7/3/2020 23:28 6:33:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Need to be justified Team added fuel and restart the genset INC401164 HAIDO690 TABARRE_52D_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/3/2020 21:29 7/3/2020 23:28 1:59:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO541 Cascaded Back on air with the main site INC401210 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/3/2020 23:13 7/4/2020 6:05 6:52:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Restored by itself INC401210 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/3/2020 23:13 7/4/2020 6:05 6:52:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO021 Cascaded Back on air with the main site INC401222 HDO115 CATALPA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/4/2020 2:31 7/4/2020 6:14 3:43:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Site was affected by HDO166 Cascaded Site is restored but the main remains down INC401216 HDO081 LA_PERLE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/4/2020 0:30 7/4/2020 6:34 6:04:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Site was affected by HDO700 Cascaded Site is restored but the main remains down Cells-Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC400200 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 3G A Talkpool 7/1/2020 22:20 7/3/2020 20:53 46:33:00 4:00:00 Not Compliant RBS RBS Fault (RRU failure) RRUS01B1 faulty Spare RRUS has been replaced INC400583 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 7/2/2020 14:23 7/3/2020 21:49 31:26:00 4:00:00 Compliant RBS RBS Fault (RUS failure) Faulty RUS Spare Faulty RUS Replaced INC400335 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G A Talkpool 7/2/2020 0:30 7/3/2020 3:47 27:17:00 4:00:00 Compliant RBS RBS Fault (RUS failure) Faulty RUS Spare Faulty RUS Replaced INC400487 HDC156 BASSIN_MANGNAN Artibonite Ericsson 2G D Talkpool 7/2/2020 16:10 7/3/2020 9:29 17:19:00 4:00:00 Compliant RBS RBS Fault (DTRU failure) DTRU Faulty Spare Faulty DTRU replaced INC400740 HDC274 ESTERE Artibonite Ericsson 2G C Talkpool 7/2/2020 20:40 7/3/2020 21:40 25:00:00 4:00:00 Compliant RBS RBS Fault (DXU failure) Faulty DXU Spare Faulty DXU replaced INC400627 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 7/3/2020 1:31 7/3/2020 9:31 8:00:00 4:00:00 Compliant RBS RBS Fault (RUS failure) RUS turned OFF Need to be justified RUS turned ON INC400209 HDN253 K-FOU_CARACOL Nord-Est Ericsson 2G D Talkpool 7/1/2020 22:22 7/3/2020 21:32 47:10:00 4:00:00 Compliant RBS RBS Fault ( DUG Failure) Faulty DUG Spare Faulty DUG Replaced Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Sat Jul 4 06:11:53 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Sat, 4 Jul 2020 12:11:53 +0000 Subject: [Rantt] NOC SITES REPORT updated for this July 04th, 2020 till 7:00 AM. In-Reply-To: References: Message-ID: Hello NOC, Please see the updated comments ? * HGA051 ? TEAM WORKING ON SITE * HDO189 ? RESTORED * HDC326 ? TEAM WOKING ON SITE * HDO700 ? TEAM WORKING ON SITE * HDS362 ? TEAM WAITING FOR ACCESS * HDO166 ? TEAM WORKING ON SITE * HDO622 ? RESTORED * HDN325 ? OUT OF FUEL * HDO343 ? TEAM WAITING FOR ACCESS Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 04 July 2020 07:23 To: fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com.; Jithin J Singh; Astrid Argana; astrid.argana at tpmanagementsa.com; Journal; Mackenzy.Boursiquot at tpmanagementsa.com; Bernard Yacoub Cc: Luigi Roy; Eng Teck Ng; HAI_Tech_Noc; Geoffrey Collins; HAI_BO_Fuel at digicelgroup.com Subject: [Tp.imc.haiti] NOC SITES REPORT updated for this July 04th, 2020 till 7:00 AM. Hi All, Kindly receive the NOC SITES REPORT updated for this July 04th, 2020 till 7:00 AM. > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 921:48:51 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 323:35:51 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 257:51:51 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 162:56:51 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 69:01:51 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Spare will be sent today at the region for replacement. INC400206 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 20:58 58:15:51 Power Power Failure (Solar System failure) Backup genset out of fuel, Talkpool is not manage his Team to check the solar system INC400355 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G B Talkpool 7/2/2020 4:07 51:06:51 Power Generator Failure (Starter battery failure) DC ALT replaced but starter battery low voltage , ETR 6:30 AM INC400387 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 8:18 46:55:51 Power Generator failure (Water Pump Issue) Hose water pump fault , ETR to be provided by TP INC400387 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 8:18 46:55:51 Dependent Affected by the power issue at the main site Affected by HDO592 INC400546 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 7/2/2020 12:58 42:15:51 Power Generator failure (Water Pump Issue) Water pump faulty, more feedback is expected from Talkpool Team INC400709 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 7/2/2020 17:19 37:54:51 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR recover plan is expected from Talkpool Team INC400709 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/2/2020 17:19 37:54:51 Dependent Affected by the power issue at the main site Affected by HDC228 INC400968 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 7/3/2020 12:17 18:56:51 RBS RBS Fault (DUW failure) Faulty DUW. Spare part not yet available INC401125 HDO223 DELMAS_10 Port-au-Prince Ericsson 2G B O&M Fuel 7/3/2020 17:20 13:53:51 Fuel Generator failure (Fuel issue) Team is informed 07/03/2020 07:40PM, ETA to be provided. INC401054 HDC317 DESLANDES Artibonite Ericsson 2G D Talkpool 7/3/2020 18:22 12:51:51 Power Power Failure (Indeterminate) Team has been informed and they cannot reach the site at night due red zone. ETA: 8:00 AM INC401162 HAIGA051 MORNE_CHATEAU Grande-Anse ZTE 2G+3G B Talkpool 7/3/2020 21:13 10:00:51 Power Power Failure (Indeterminate) Access is not available at night; follow-up is ongoing with the site inspector to grant access. INC401162 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G C Talkpool 7/3/2020 21:13 10:00:51 Dependent Affected by the power issue at the main site Affected by HGA051 INC401162 HAIGA119 ROSEAUX_CITY Grande-Anse ZTE 2G+3G C Talkpool 7/3/2020 21:13 10:00:51 Dependent Affected by the power issue at the main site Affected by HGA051 INC401162 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G C Talkpool 7/3/2020 21:13 10:00:51 Dependent Affected by the power issue at the main site Affected by HGA051 INC401164 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/3/2020 21:29 9:44:51 Power Generator failure (Indeterminate) Access issue , follow up is ongoing with site inspector . INC401176 HAIDO189 LA_PEPINIERE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/3/2020 22:04 9:09:51 Power Generator failure (Indeterminate) Access issue , follow up is ongoing with site inspector, waiting for next feedback INC401179 HDN121 AUBERT Nord-Ouest Ericsson 2G D Talkpool 7/3/2020 22:54 8:19:51 Power Generator failure (Water Pump Issue) Water pump faulty, more feedback is expected from Talkpool Team INC401202 HDO485 FONEMED Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/3/2020 22:56 8:17:51 Power Generator failure (Indeterminate) No access on night time , team will reach on 8/3/2020 7:00 AM INC401184 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 7/3/2020 23:55 7:18:51 Power Power Failure (Indeterminate) Team has been informed and they cannot reach the site at night due red zone. ETA: 8:00 AM INC401216 HDO700 SONAPI_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/4/2020 0:30 6:43:51 Power Generator failure (Indeterminate) Team has been dispatched , ETA 7:35 AM INC401182 HDC268 DESARMES Artibonite Ericsson 2G+3G+LTE A Talkpool 7/4/2020 0:53 6:20:51 Power Power Failure (Indeterminate) Team has been informed and they cannot reach the site at night due red zone. ETA: 7:30 AM INC401182 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 7/4/2020 0:53 6:20:51 Dependent Affected by the power issue at the main site Affected by HDC268 INC401182 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 7/4/2020 0:53 6:20:51 Dependent Affected by the power issue at the main site Affected by HDC268 INC401194 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 7/4/2020 0:54 6:19:51 Power Power Failure (Indeterminate) ETA 6:30 am expired. A new one is provided, team should be on site at 7:30 am. INC401195 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/4/2020 1:05 6:08:51 Power Generator failure (Fuel issue) Portable genset out of fuel , ETR 8:00 AM INC401195 HDO675 SAINT MARTIN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/4/2020 1:05 6:08:51 Dependent Affected by the power issue at the main site Affected by HDO104 INC401225 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 7/4/2020 1:50 5:23:51 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 8:00 AM INC401225 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 7/4/2020 1:50 5:23:51 Dependent Affected by the power issue at the main site Affected by HDC329 INC401222 HDO166 CHARBONNIERE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/4/2020 2:31 4:42:51 Power Generator failure (Indeterminate) Another team is dispatched to Support , ETA 7:45 AM INC401308 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/4/2020 4:46 2:27:51 Power Power Failure (Indeterminate) Team has been informed; ETA 7:15 am. INC401226 HAIDO622 BIZOTON_ 61 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/4/2020 4:51 2:22:51 Power Generator failure (Indeterminate) Team is on site INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D Talkpool 7/4/2020 5:58 1:15:51 Power Power Failure (Solar System failure) Team has been informed and the follow up is ongoing. ETA not provided yet. INC401231 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/4/2020 6:06 1:07:51 Power Power Failure (Solar System failure) Solar site it will be up with the sunrise INC401170 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/4/2020 6:06 1:07:51 Power Power Failure (Solar System failure) Solar site it will be up with the sunrise INC401170 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/4/2020 6:06 1:07:51 Power Power Failure (Solar System failure) Solar site it will be up with the sunrise INC401309 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/4/2020 6:06 1:07:51 Power Power Failure (Solar System failure) Solar site it will be up with the sunrise INC401230 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE A Talkpool 7/4/2020 6:07 1:06:51 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 7:45 AM INC401230 HDO323 BELANTON Ouest Ericsson 2G A Talkpool 7/4/2020 6:07 1:06:51 Dependent Affected by the power issue at the main site Affected by HDO343 INC401230 HDO324 LA _MARDELLE Ouest Ericsson 2G A Talkpool 7/4/2020 6:07 1:06:51 Dependent Affected by the power issue at the main site Affected by HDO343 INC401230 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 7/4/2020 6:07 1:06:51 Dependent Affected by the power issue at the main site Affected by HDO343 INC401230 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 7/4/2020 6:07 1:06:51 Dependent Affected by the power issue at the main site Affected by HDO343 INC401310 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/4/2020 6:24 0:49:51 Power Power Failure (Solar System failure) Solar site it will be up with the sunrise INC401172 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/4/2020 6:24 0:49:51 Power Power Failure (Solar System failure) Solar site it will be up with the sunrise Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 632:59:51 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 509:47:51 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 383:50:51 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 215:23:51 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 189:13:51 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/29/2020 10:02 117:11:51 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC399689 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 3:30 75:43:51 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399730 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/1/2020 10:14 68:59:51 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399870 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 67:38:51 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 65:43:51 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400232 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 7/2/2020 1:10 54:03:51 RBS RBS Fault (RUS failure) RUS01B3 faulty , new spare requested for replacement INC400635 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/2/2020 21:05 34:08:51 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400763 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/2/2020 22:58 32:15:51 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare part already collected. ETR not available. INC400658 HDS009 CYVADIER Sud-Est Ericsson 3G B Talkpool 7/3/2020 1:50 29:23:51 RBS RBS Fault (Indeterminate) Fiber cable faulty need to be replaced. ETR to be provided. INC401030 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A Talkpool 7/3/2020 21:00 10:13:51 Power Power Failure (Indeterminate) The genset capacity is too low to power all of the site load affirm TP power team. INC401201 HDC297 DJAKAMAN Artibonite Ericsson 2G D Talkpool 7/3/2020 22:28 8:45:51 RBS RBS Fault (Indeterminate) Team is informed to check the issue. ETA: 7:30 AM INC392860 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 7/3/2020 23:58 7:15:51 RBS RBS Fault (Indeterminate) Access blocked by Owner due to Digicel Payment INC401196 HDS303 MARIGOT Sud-Est Ericsson 3G B Talkpool 7/4/2020 1:33 5:40:51 RBS RBS Fault (Indeterminate) RAN TP was on site for corrective maintenance. 3G is again affected. TP was informed to send a team to verify. ETA not available yet. INC401223 HDS025 LAVOUTTE Sud-Est Ericsson 2G C Talkpool 7/4/2020 4:06 3:07:51 Power Power Failure (Indeterminate) Team has been informed, ETA not available yet. Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool July 6th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 3rd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Fuel added, talkpool team is on the way to start the genset Talkpool Next Update July 3rd INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Access available, recovery planned tomorrow fuel and swap the genset as well. Security July 4th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 6th INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 f July Security July 6th INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 8th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC401130 HDO389 CA IRA_COW Ouest Ericsson 2G D Talkpool 7/3/2020 17:50 7/3/2020 23:07 5:17:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC401130 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 7/3/2020 17:50 7/3/2020 23:07 5:17:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO389 Cascaded Site is back in service once issue solved at the main site. INC401109 HDO358 PETIT_GOAVE Ouest Ericsson 2G+3G A Talkpool 7/3/2020 16:18 7/3/2020 23:14 6:56:00 4:00:00 Not Compliant Power Generator failure (High temperature) Water consumption Need to be justified 1 gallon of coolant added. INC400385 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 7/2/2020 8:14 7/3/2020 20:56 36:42:00 4:00:00 Not Compliant Power Generator Failure (Alternator Failure) Faulty AC alternator Need to be justified AC alternator has been replaced. INC401301 HDS225 NERETTE Sud Ericsson 2G B Talkpool 7/4/2020 3:14 7/4/2020 6:25 3:11:00 4:00:00 Compliant Power Power Failure (Indeterminate) OK RCA and resolution details still pending from the contractor INC401301 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 7/4/2020 3:14 7/4/2020 6:25 3:11:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS225 Cascaded Site is back in service once issue solved at the main site. INC401301 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 7/4/2020 3:14 7/4/2020 6:25 3:11:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS225 Cascaded Site is back in service once issue solved at the main site. INC401193 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 7/4/2020 0:41 7/4/2020 5:57 5:16:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) genset has been turned off by the landlord Need to be justified Genset was restarted by the landlord INC400966 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 7/3/2020 12:11 7/3/2020 19:19 7:08:00 4:00:00 Compliant RBS RBS Fault (DUW failure) Faulty DUW Spare DUW has been replaced INC400832 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 7/3/2020 10:50 7/3/2020 22:15 11:25:00 4:00:00 Compliant Power Generator Failure (Alternator Failure) Faulty DC alternator Spare Faulty DC alternator replaced INC400864 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/3/2020 13:28 7/3/2020 20:46 7:18:00 4:00:00 Compliant Transmission Transmission (MMU failure) Faulty MMU Spare MMU has been replaced INC401008 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/3/2020 15:17 7/3/2020 18:53 3:36:00 4:00:00 Compliant Power Power Failure (Indeterminate) Low oil pressure, Oil leakage. OK Low oil pressure, Oil leakage, back seal front seal / 1 gal of oil added INC401104 HAIDO402 LAFITEAU Ouest Huawei 2G+3G B Talkpool 7/3/2020 16:01 7/3/2020 19:05 3:04:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Indeterminate OK RCA and resolution details still pending form contractor INC401042 HDN265 ACUL_DES_PINS Nord-Est Ericsson 2G D Talkpool 7/3/2020 17:14 7/3/2020 20:44 3:30:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site is up by itself. INC401055 HDN121 AUBERT Nord-Ouest Ericsson 2G D Talkpool 7/3/2020 18:22 7/3/2020 22:04 3:42:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Indeterminate OK RCA and resolution details still pending form contractor INC401303 HAIDN230 NAN_CHAMPS Nord Ericsson 2G+3G C Talkpool 7/4/2020 3:36 7/4/2020 4:33 0:57:00 4:00:00 Compliant Power Power Failure (Indeterminate) Commercial power, Site is expected to be up with EDH OK Site is restored with the commercial power(EDH) INC401218 HDC178 DUPUYO Artibonite Ericsson 2G D Talkpool 7/4/2020 1:54 7/4/2020 6:47 4:53:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site is up by itself. INC401125 HDO675 SAINT MARTIN Port-au-Prince Ericsson 2G A Talkpool 7/3/2020 17:20 7/3/2020 18:36 1:16:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site restored by itself INC400758 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 22:40 7/3/2020 20:04 21:24:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site is on air but TP couldn't provide the RCA and resolution details INC400883 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/3/2020 14:25 7/3/2020 17:17 2:52:00 4:00:00 Compliant Power Generator failure (Faulty Battery) Alarm on CPS Need to be justified Team has reset the alarm INC401052 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/3/2020 18:19 7/3/2020 21:11 2:52:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Radiator Dirty, water and oil consumption OK Site is on air but TP couldn't provide the RCA and resolution details INC401089 HDO577 FAUSTIN_1ER Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/3/2020 20:37 7/3/2020 21:11 0:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO531 Cascaded Back on air with the main site INC401089 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/3/2020 20:37 7/3/2020 21:11 0:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO531 Cascaded Back on air with the main site INC401089 HAIDO545 DELMAS33_J ROUMAIN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/3/2020 20:37 7/3/2020 23:29 2:52:00 4:00:00 Compliant Power Generator failure (Low Voltage) RBS breaker tripped OK Team has reset the breaker an restart INC400951 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/3/2020 16:55 7/3/2020 23:28 6:33:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Need to be justified Team added fuel and restart the genset INC401164 HAIDO690 TABARRE_52D_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/3/2020 21:29 7/3/2020 23:28 1:59:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO541 Cascaded Back on air with the main site INC401210 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/3/2020 23:13 7/4/2020 6:05 6:52:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Restored by itself INC401210 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/3/2020 23:13 7/4/2020 6:05 6:52:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO021 Cascaded Back on air with the main site INC401222 HDO115 CATALPA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/4/2020 2:31 7/4/2020 6:14 3:43:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Site was affected by HDO166 Cascaded Site is restored but the main remains down INC401216 HDO081 LA_PERLE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/4/2020 0:30 7/4/2020 6:34 6:04:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Site was affected by HDO700 Cascaded Site is restored but the main remains down Cells-Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC400200 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 3G A Talkpool 7/1/2020 22:20 7/3/2020 20:53 46:33:00 4:00:00 Not Compliant RBS RBS Fault (RRU failure) RRUS01B1 faulty Spare RRUS has been replaced INC400583 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 7/2/2020 14:23 7/3/2020 21:49 31:26:00 4:00:00 Compliant RBS RBS Fault (RUS failure) Faulty RUS Spare Faulty RUS Replaced INC400335 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G A Talkpool 7/2/2020 0:30 7/3/2020 3:47 27:17:00 4:00:00 Compliant RBS RBS Fault (RUS failure) Faulty RUS Spare Faulty RUS Replaced INC400487 HDC156 BASSIN_MANGNAN Artibonite Ericsson 2G D Talkpool 7/2/2020 16:10 7/3/2020 9:29 17:19:00 4:00:00 Compliant RBS RBS Fault (DTRU failure) DTRU Faulty Spare Faulty DTRU replaced INC400740 HDC274 ESTERE Artibonite Ericsson 2G C Talkpool 7/2/2020 20:40 7/3/2020 21:40 25:00:00 4:00:00 Compliant RBS RBS Fault (DXU failure) Faulty DXU Spare Faulty DXU replaced INC400627 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 7/3/2020 1:31 7/3/2020 9:31 8:00:00 4:00:00 Compliant RBS RBS Fault (RUS failure) RUS turned OFF Need to be justified RUS turned ON INC400209 HDN253 K-FOU_CARACOL Nord-Est Ericsson 2G D Talkpool 7/1/2020 22:22 7/3/2020 21:32 47:10:00 4:00:00 Compliant RBS RBS Fault ( DUG Failure) Faulty DUG Spare Faulty DUG Replaced Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[83545849].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[83545849].png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: 77D971CEFFB4497BBEA0A1CE0ABF63F4.png Type: image/png Size: 132 bytes Desc: 77D971CEFFB4497BBEA0A1CE0ABF63F4.png URL: From Mike.Brillant at digicelgroup.com Sat Jul 4 06:16:42 2020 From: Mike.Brillant at digicelgroup.com (Mike Brillant) Date: Sat, 4 Jul 2020 12:16:42 +0000 Subject: [Rantt] NOC SITES REPORT updated for this July 04th, 2020 till 7:00 AM. In-Reply-To: References: , Message-ID: Nikhil, More details required on HDN325 . There are supposiveley work that have been completed by tp in adding locks and doors . Why is the site down only after have been refueled 10days ago? is it another sabotage or one of the vast list of hybrids not being managed efficiently ? Waiting for feedback Regards, Kevin +50937007232 From: Nikhil Govind Sent: Saturday, July 4, 2020 8:12 AM To: Haiti Noc; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com.; Jithin J Singh; Astrid Argana; astrid.argana at tpmanagementsa.com; Journal; Mackenzy.Boursiquot at tpmanagementsa.com; Bernard Yacoub Cc: Luigi Roy; Eng Teck Ng; HAI_Tech_Noc; Geoffrey Collins; HAI_BO_Fuel at digicelgroup.com Subject: [EXTERNAL] RE: NOC SITES REPORT updated for this July 04th, 2020 till 7:00 AM. Hello NOC, Please see the updated comments ? * HGA051 ? TEAM WORKING ON SITE * HDO189 ? RESTORED * HDC326 ? TEAM WOKING ON SITE * HDO700 ? TEAM WORKING ON SITE * HDS362 ? TEAM WAITING FOR ACCESS * HDO166 ? TEAM WORKING ON SITE * HDO622 ? RESTORED * HDN325 ? OUT OF FUEL * HDO343 ? TEAM WAITING FOR ACCESS Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 04 July 2020 07:23 To: fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com.; Jithin J Singh; Astrid Argana; astrid.argana at tpmanagementsa.com; Journal; Mackenzy.Boursiquot at tpmanagementsa.com; Bernard Yacoub Cc: Luigi Roy; Eng Teck Ng; HAI_Tech_Noc; Geoffrey Collins; HAI_BO_Fuel at digicelgroup.com Subject: [Tp.imc.haiti] NOC SITES REPORT updated for this July 04th, 2020 till 7:00 AM. Hi All, Kindly receive the NOC SITES REPORT updated for this July 04th, 2020 till 7:00 AM. > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 921:48:51 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 323:35:51 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 257:51:51 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 162:56:51 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 69:01:51 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Spare will be sent today at the region for replacement. INC400206 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 20:58 58:15:51 Power Power Failure (Solar System failure) Backup genset out of fuel, Talkpool is not manage his Team to check the solar system INC400355 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G B Talkpool 7/2/2020 4:07 51:06:51 Power Generator Failure (Starter battery failure) DC ALT replaced but starter battery low voltage , ETR 6:30 AM INC400387 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 8:18 46:55:51 Power Generator failure (Water Pump Issue) Hose water pump fault , ETR to be provided by TP INC400387 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 8:18 46:55:51 Dependent Affected by the power issue at the main site Affected by HDO592 INC400546 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 7/2/2020 12:58 42:15:51 Power Generator failure (Water Pump Issue) Water pump faulty, more feedback is expected from Talkpool Team INC400709 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 7/2/2020 17:19 37:54:51 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR recover plan is expected from Talkpool Team INC400709 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/2/2020 17:19 37:54:51 Dependent Affected by the power issue at the main site Affected by HDC228 INC400968 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 7/3/2020 12:17 18:56:51 RBS RBS Fault (DUW failure) Faulty DUW. Spare part not yet available INC401125 HDO223 DELMAS_10 Port-au-Prince Ericsson 2G B O&M Fuel 7/3/2020 17:20 13:53:51 Fuel Generator failure (Fuel issue) Team is informed 07/03/2020 07:40PM, ETA to be provided. INC401054 HDC317 DESLANDES Artibonite Ericsson 2G D Talkpool 7/3/2020 18:22 12:51:51 Power Power Failure (Indeterminate) Team has been informed and they cannot reach the site at night due red zone. ETA: 8:00 AM INC401162 HAIGA051 MORNE_CHATEAU Grande-Anse ZTE 2G+3G B Talkpool 7/3/2020 21:13 10:00:51 Power Power Failure (Indeterminate) Access is not available at night; follow-up is ongoing with the site inspector to grant access. INC401162 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G C Talkpool 7/3/2020 21:13 10:00:51 Dependent Affected by the power issue at the main site Affected by HGA051 INC401162 HAIGA119 ROSEAUX_CITY Grande-Anse ZTE 2G+3G C Talkpool 7/3/2020 21:13 10:00:51 Dependent Affected by the power issue at the main site Affected by HGA051 INC401162 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G C Talkpool 7/3/2020 21:13 10:00:51 Dependent Affected by the power issue at the main site Affected by HGA051 INC401164 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/3/2020 21:29 9:44:51 Power Generator failure (Indeterminate) Access issue , follow up is ongoing with site inspector . INC401176 HAIDO189 LA_PEPINIERE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/3/2020 22:04 9:09:51 Power Generator failure (Indeterminate) Access issue , follow up is ongoing with site inspector, waiting for next feedback INC401179 HDN121 AUBERT Nord-Ouest Ericsson 2G D Talkpool 7/3/2020 22:54 8:19:51 Power Generator failure (Water Pump Issue) Water pump faulty, more feedback is expected from Talkpool Team INC401202 HDO485 FONEMED Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/3/2020 22:56 8:17:51 Power Generator failure (Indeterminate) No access on night time , team will reach on 8/3/2020 7:00 AM INC401184 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 7/3/2020 23:55 7:18:51 Power Power Failure (Indeterminate) Team has been informed and they cannot reach the site at night due red zone. ETA: 8:00 AM INC401216 HDO700 SONAPI_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/4/2020 0:30 6:43:51 Power Generator failure (Indeterminate) Team has been dispatched , ETA 7:35 AM INC401182 HDC268 DESARMES Artibonite Ericsson 2G+3G+LTE A Talkpool 7/4/2020 0:53 6:20:51 Power Power Failure (Indeterminate) Team has been informed and they cannot reach the site at night due red zone. ETA: 7:30 AM INC401182 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 7/4/2020 0:53 6:20:51 Dependent Affected by the power issue at the main site Affected by HDC268 INC401182 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 7/4/2020 0:53 6:20:51 Dependent Affected by the power issue at the main site Affected by HDC268 INC401194 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 7/4/2020 0:54 6:19:51 Power Power Failure (Indeterminate) ETA 6:30 am expired. A new one is provided, team should be on site at 7:30 am. INC401195 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/4/2020 1:05 6:08:51 Power Generator failure (Fuel issue) Portable genset out of fuel , ETR 8:00 AM INC401195 HDO675 SAINT MARTIN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/4/2020 1:05 6:08:51 Dependent Affected by the power issue at the main site Affected by HDO104 INC401225 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 7/4/2020 1:50 5:23:51 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 8:00 AM INC401225 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 7/4/2020 1:50 5:23:51 Dependent Affected by the power issue at the main site Affected by HDC329 INC401222 HDO166 CHARBONNIERE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/4/2020 2:31 4:42:51 Power Generator failure (Indeterminate) Another team is dispatched to Support , ETA 7:45 AM INC401308 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/4/2020 4:46 2:27:51 Power Power Failure (Indeterminate) Team has been informed; ETA 7:15 am. INC401226 HAIDO622 BIZOTON_ 61 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/4/2020 4:51 2:22:51 Power Generator failure (Indeterminate) Team is on site INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D Talkpool 7/4/2020 5:58 1:15:51 Power Power Failure (Solar System failure) Team has been informed and the follow up is ongoing. ETA not provided yet. INC401231 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/4/2020 6:06 1:07:51 Power Power Failure (Solar System failure) Solar site it will be up with the sunrise INC401170 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/4/2020 6:06 1:07:51 Power Power Failure (Solar System failure) Solar site it will be up with the sunrise INC401170 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/4/2020 6:06 1:07:51 Power Power Failure (Solar System failure) Solar site it will be up with the sunrise INC401309 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/4/2020 6:06 1:07:51 Power Power Failure (Solar System failure) Solar site it will be up with the sunrise INC401230 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE A Talkpool 7/4/2020 6:07 1:06:51 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 7:45 AM INC401230 HDO323 BELANTON Ouest Ericsson 2G A Talkpool 7/4/2020 6:07 1:06:51 Dependent Affected by the power issue at the main site Affected by HDO343 INC401230 HDO324 LA _MARDELLE Ouest Ericsson 2G A Talkpool 7/4/2020 6:07 1:06:51 Dependent Affected by the power issue at the main site Affected by HDO343 INC401230 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 7/4/2020 6:07 1:06:51 Dependent Affected by the power issue at the main site Affected by HDO343 INC401230 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 7/4/2020 6:07 1:06:51 Dependent Affected by the power issue at the main site Affected by HDO343 INC401310 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/4/2020 6:24 0:49:51 Power Power Failure (Solar System failure) Solar site it will be up with the sunrise INC401172 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/4/2020 6:24 0:49:51 Power Power Failure (Solar System failure) Solar site it will be up with the sunrise Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 632:59:51 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 509:47:51 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 383:50:51 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 215:23:51 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 189:13:51 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/29/2020 10:02 117:11:51 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC399689 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 3:30 75:43:51 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399730 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/1/2020 10:14 68:59:51 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399870 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 67:38:51 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 65:43:51 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400232 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 7/2/2020 1:10 54:03:51 RBS RBS Fault (RUS failure) RUS01B3 faulty , new spare requested for replacement INC400635 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/2/2020 21:05 34:08:51 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400763 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/2/2020 22:58 32:15:51 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare part already collected. ETR not available. INC400658 HDS009 CYVADIER Sud-Est Ericsson 3G B Talkpool 7/3/2020 1:50 29:23:51 RBS RBS Fault (Indeterminate) Fiber cable faulty need to be replaced. ETR to be provided. INC401030 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A Talkpool 7/3/2020 21:00 10:13:51 Power Power Failure (Indeterminate) The genset capacity is too low to power all of the site load affirm TP power team. INC401201 HDC297 DJAKAMAN Artibonite Ericsson 2G D Talkpool 7/3/2020 22:28 8:45:51 RBS RBS Fault (Indeterminate) Team is informed to check the issue. ETA: 7:30 AM INC392860 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 7/3/2020 23:58 7:15:51 RBS RBS Fault (Indeterminate) Access blocked by Owner due to Digicel Payment INC401196 HDS303 MARIGOT Sud-Est Ericsson 3G B Talkpool 7/4/2020 1:33 5:40:51 RBS RBS Fault (Indeterminate) RAN TP was on site for corrective maintenance. 3G is again affected. TP was informed to send a team to verify. ETA not available yet. INC401223 HDS025 LAVOUTTE Sud-Est Ericsson 2G C Talkpool 7/4/2020 4:06 3:07:51 Power Power Failure (Indeterminate) Team has been informed, ETA not available yet. Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool July 6th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 3rd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Fuel added, talkpool team is on the way to start the genset Talkpool Next Update July 3rd INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Access available, recovery planned tomorrow fuel and swap the genset as well. Security July 4th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 6th INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 f July Security July 6th INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 8th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC401130 HDO389 CA IRA_COW Ouest Ericsson 2G D Talkpool 7/3/2020 17:50 7/3/2020 23:07 5:17:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC401130 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 7/3/2020 17:50 7/3/2020 23:07 5:17:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO389 Cascaded Site is back in service once issue solved at the main site. INC401109 HDO358 PETIT_GOAVE Ouest Ericsson 2G+3G A Talkpool 7/3/2020 16:18 7/3/2020 23:14 6:56:00 4:00:00 Not Compliant Power Generator failure (High temperature) Water consumption Need to be justified 1 gallon of coolant added. INC400385 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 7/2/2020 8:14 7/3/2020 20:56 36:42:00 4:00:00 Not Compliant Power Generator Failure (Alternator Failure) Faulty AC alternator Need to be justified AC alternator has been replaced. INC401301 HDS225 NERETTE Sud Ericsson 2G B Talkpool 7/4/2020 3:14 7/4/2020 6:25 3:11:00 4:00:00 Compliant Power Power Failure (Indeterminate) OK RCA and resolution details still pending from the contractor INC401301 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 7/4/2020 3:14 7/4/2020 6:25 3:11:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS225 Cascaded Site is back in service once issue solved at the main site. INC401301 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 7/4/2020 3:14 7/4/2020 6:25 3:11:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS225 Cascaded Site is back in service once issue solved at the main site. INC401193 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 7/4/2020 0:41 7/4/2020 5:57 5:16:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) genset has been turned off by the landlord Need to be justified Genset was restarted by the landlord INC400966 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 7/3/2020 12:11 7/3/2020 19:19 7:08:00 4:00:00 Compliant RBS RBS Fault (DUW failure) Faulty DUW Spare DUW has been replaced INC400832 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 7/3/2020 10:50 7/3/2020 22:15 11:25:00 4:00:00 Compliant Power Generator Failure (Alternator Failure) Faulty DC alternator Spare Faulty DC alternator replaced INC400864 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/3/2020 13:28 7/3/2020 20:46 7:18:00 4:00:00 Compliant Transmission Transmission (MMU failure) Faulty MMU Spare MMU has been replaced INC401008 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/3/2020 15:17 7/3/2020 18:53 3:36:00 4:00:00 Compliant Power Power Failure (Indeterminate) Low oil pressure, Oil leakage. OK Low oil pressure, Oil leakage, back seal front seal / 1 gal of oil added INC401104 HAIDO402 LAFITEAU Ouest Huawei 2G+3G B Talkpool 7/3/2020 16:01 7/3/2020 19:05 3:04:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Indeterminate OK RCA and resolution details still pending form contractor INC401042 HDN265 ACUL_DES_PINS Nord-Est Ericsson 2G D Talkpool 7/3/2020 17:14 7/3/2020 20:44 3:30:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site is up by itself. INC401055 HDN121 AUBERT Nord-Ouest Ericsson 2G D Talkpool 7/3/2020 18:22 7/3/2020 22:04 3:42:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Indeterminate OK RCA and resolution details still pending form contractor INC401303 HAIDN230 NAN_CHAMPS Nord Ericsson 2G+3G C Talkpool 7/4/2020 3:36 7/4/2020 4:33 0:57:00 4:00:00 Compliant Power Power Failure (Indeterminate) Commercial power, Site is expected to be up with EDH OK Site is restored with the commercial power(EDH) INC401218 HDC178 DUPUYO Artibonite Ericsson 2G D Talkpool 7/4/2020 1:54 7/4/2020 6:47 4:53:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site is up by itself. INC401125 HDO675 SAINT MARTIN Port-au-Prince Ericsson 2G A Talkpool 7/3/2020 17:20 7/3/2020 18:36 1:16:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site restored by itself INC400758 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 22:40 7/3/2020 20:04 21:24:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site is on air but TP couldn't provide the RCA and resolution details INC400883 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/3/2020 14:25 7/3/2020 17:17 2:52:00 4:00:00 Compliant Power Generator failure (Faulty Battery) Alarm on CPS Need to be justified Team has reset the alarm INC401052 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/3/2020 18:19 7/3/2020 21:11 2:52:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Radiator Dirty, water and oil consumption OK Site is on air but TP couldn't provide the RCA and resolution details INC401089 HDO577 FAUSTIN_1ER Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/3/2020 20:37 7/3/2020 21:11 0:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO531 Cascaded Back on air with the main site INC401089 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/3/2020 20:37 7/3/2020 21:11 0:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO531 Cascaded Back on air with the main site INC401089 HAIDO545 DELMAS33_J ROUMAIN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/3/2020 20:37 7/3/2020 23:29 2:52:00 4:00:00 Compliant Power Generator failure (Low Voltage) RBS breaker tripped OK Team has reset the breaker an restart INC400951 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/3/2020 16:55 7/3/2020 23:28 6:33:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Need to be justified Team added fuel and restart the genset INC401164 HAIDO690 TABARRE_52D_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/3/2020 21:29 7/3/2020 23:28 1:59:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO541 Cascaded Back on air with the main site INC401210 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/3/2020 23:13 7/4/2020 6:05 6:52:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Restored by itself INC401210 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/3/2020 23:13 7/4/2020 6:05 6:52:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO021 Cascaded Back on air with the main site INC401222 HDO115 CATALPA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/4/2020 2:31 7/4/2020 6:14 3:43:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Site was affected by HDO166 Cascaded Site is restored but the main remains down INC401216 HDO081 LA_PERLE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/4/2020 0:30 7/4/2020 6:34 6:04:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Site was affected by HDO700 Cascaded Site is restored but the main remains down Cells-Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC400200 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 3G A Talkpool 7/1/2020 22:20 7/3/2020 20:53 46:33:00 4:00:00 Not Compliant RBS RBS Fault (RRU failure) RRUS01B1 faulty Spare RRUS has been replaced INC400583 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 7/2/2020 14:23 7/3/2020 21:49 31:26:00 4:00:00 Compliant RBS RBS Fault (RUS failure) Faulty RUS Spare Faulty RUS Replaced INC400335 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G A Talkpool 7/2/2020 0:30 7/3/2020 3:47 27:17:00 4:00:00 Compliant RBS RBS Fault (RUS failure) Faulty RUS Spare Faulty RUS Replaced INC400487 HDC156 BASSIN_MANGNAN Artibonite Ericsson 2G D Talkpool 7/2/2020 16:10 7/3/2020 9:29 17:19:00 4:00:00 Compliant RBS RBS Fault (DTRU failure) DTRU Faulty Spare Faulty DTRU replaced INC400740 HDC274 ESTERE Artibonite Ericsson 2G C Talkpool 7/2/2020 20:40 7/3/2020 21:40 25:00:00 4:00:00 Compliant RBS RBS Fault (DXU failure) Faulty DXU Spare Faulty DXU replaced INC400627 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 7/3/2020 1:31 7/3/2020 9:31 8:00:00 4:00:00 Compliant RBS RBS Fault (RUS failure) RUS turned OFF Need to be justified RUS turned ON INC400209 HDN253 K-FOU_CARACOL Nord-Est Ericsson 2G D Talkpool 7/1/2020 22:22 7/3/2020 21:32 47:10:00 4:00:00 Compliant RBS RBS Fault ( DUG Failure) Faulty DUG Spare Faulty DUG Replaced Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Sites off air by Class Class A B C D Total Total 7 7 9 21 44 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 27 3 2 0 28 ZTE 6 6 0 0 6 Huawei 10 10 9 1 10 Network 43 19 11 1 44 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 30 2 0 1 11 44 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 923:18:03 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 325:05:03 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 259:21:03 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 164:26:03 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 70:31:03 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Spare will be sent today at the region for replacement. INC400206 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 20:58 59:45:03 Power Power Failure (Solar System failure) Backup genset out of fuel, Talkpool is not manage his Team to check the solar system INC400355 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G B Talkpool 7/2/2020 4:07 52:36:03 Power Generator Failure (Starter battery failure) DC ALT replaced but starter battery low voltage , Team is on site. INC400387 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 8:18 48:25:03 Power Generator failure (Water Pump Issue) Hose water pump fault , ETR to be provided by TP INC400387 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 8:18 48:25:03 Dependent Affected by the power issue at the main site Affected by HDO592 INC400546 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 7/2/2020 12:58 43:45:03 Power Generator failure (Water Pump Issue) Water pump faulty, more feedback is expected from Talkpool Team INC400709 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 7/2/2020 17:19 39:24:03 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR recover plan is expected from Talkpool Team INC400709 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/2/2020 17:19 39:24:03 Dependent Affected by the power issue at the main site Affected by HDC228 INC400968 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 7/3/2020 12:17 20:26:03 RBS RBS Fault (DUW failure) Faulty DUW. Spare part not yet available INC401125 HDO223 DELMAS_10 Port-au-Prince Ericsson 2G B O&M Fuel 7/3/2020 17:20 15:23:03 Fuel Generator failure (Fuel issue) Team is informed 07/03/2020 07:40PM, ETA to be provided. INC401054 HDC317 DESLANDES Artibonite Ericsson 2G D Talkpool 7/3/2020 18:22 14:21:03 Power Power Failure (Indeterminate) Team has been informed and they cannot reach the site at night due red zone. ETA: 8:45 AM INC401162 HAIGA051 MORNE_CHATEAU Grande-Anse ZTE 2G+3G B Talkpool 7/3/2020 21:13 11:30:03 Power Power Failure (Indeterminate) Team is working on site INC401162 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G C Talkpool 7/3/2020 21:13 11:30:03 Dependent Affected by the power issue at the main site Affected by HGA051 INC401162 HAIGA119 ROSEAUX_CITY Grande-Anse ZTE 2G+3G C Talkpool 7/3/2020 21:13 11:30:03 Dependent Affected by the power issue at the main site Affected by HGA051 INC401162 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G C Talkpool 7/3/2020 21:13 11:30:03 Dependent Affected by the power issue at the main site Affected by HGA051 INC401164 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/3/2020 21:29 11:14:03 Power Generator failure (Indeterminate) Team already dispatch, ETA to be provided. INC401179 HDN121 AUBERT Nord-Ouest Ericsson 2G D Talkpool 7/3/2020 22:54 9:49:03 Power Generator failure (Water Pump Issue) Water pump faulty, more feedback is expected from Talkpool Team INC401202 HDO485 FONEMED Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/3/2020 22:56 9:47:03 Power Generator failure (Indeterminate) Team is informed, ETA expired, new ETA is expected from field team. INC401184 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 7/3/2020 23:55 8:48:03 Power Power Failure (Indeterminate) Team is working on site INC401182 HDC268 DESARMES Artibonite Ericsson 2G+3G+LTE A Talkpool 7/4/2020 0:53 7:50:03 Power Power Failure (Indeterminate) Team couldn't reach the site at night due red zone. ETA: 7:30 AM (Expired). Feedback expected from team within 30mn (9h15 AM) INC401182 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 7/4/2020 0:53 7:50:03 Dependent Affected by the power issue at the main site Affected by HDC268 INC401182 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 7/4/2020 0:53 7:50:03 Dependent Affected by the power issue at the main site Affected by HDC268 INC401194 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 7/4/2020 0:54 7:49:03 Power Power Failure (Indeterminate) Team is waiting for access INC401195 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/4/2020 1:05 7:38:03 Power Generator failure (Fuel issue) Portable genset out of fuel , ETR to be provided by TP INC401195 HDO675 SAINT MARTIN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/4/2020 1:05 7:38:03 Dependent Affected by the power issue at the main site Affected by HDO104 INC401225 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 7/4/2020 1:50 6:53:03 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 8:45 AM INC401225 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 7/4/2020 1:50 6:53:03 Dependent Affected by the power issue at the main site Affected by HDC329 INC401222 HDO166 CHARBONNIERE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/4/2020 2:31 6:12:03 Power Generator failure (Indeterminate) Team is on site, waiting for access. INC401308 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/4/2020 4:46 3:57:03 Power Power Failure (Indeterminate) Backup genset is out of fuel, follow up is ongoing with Talkpool team. INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M Fuel 7/4/2020 5:58 2:45:03 Fuel Generator failure (Fuel issue) Team is informed 07/04/2020 08:17 AM, ETA to be provided. INC401231 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/4/2020 6:06 2:37:03 Power Power Failure (Solar System failure) Solar site it will be up with the sunrise INC401309 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/4/2020 6:06 2:37:03 Dependent Affected by the power issue at the main site Solar site it will be up with the sunrise INC401310 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/4/2020 6:24 2:19:03 Power Power Failure (Solar System failure) Solar site it will be up with the sunrise INC401172 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/4/2020 6:24 2:19:03 Power Power Failure (Solar System failure) Solar site it will be up with the sunrise INC401314 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/4/2020 6:42 2:01:03 Power Power Failure (Indeterminate) Team has been informed; ETA 9:30 am. INC401315 HDO320 POINTE_A_RAQUETTES Ouest Ericsson 2G D Talkpool 7/4/2020 7:10 1:33:03 Power Power Failure (Indeterminate) Site is located in Island, ETA will share in as soon as possible. INC401235 HAIDS117 LES_CAYES SIMON ZTE 2G+3G B Talkpool 7/4/2020 7:13 1:30:03 Power Power Failure (Indeterminate) Team has been informed; ETA 9:10 am. INC401243 HAIDC028 KISS IN HOTEL Artibonite Huawei 2G+3G+LTE B Talkpool 7/4/2020 7:56 0:47:03 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC401247 HDO455 DUPIN_CORNILLON Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 0:27:03 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC401247 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 0:27:03 Dependent Affected by the power issue at the main site Affected by HDO455 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool July 6th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 4th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Fuel added, talkpool team is on the way to start the genset Talkpool Next Update July 4th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Access available, recovery planned for today fuel and swap the genset as well. Security July 4th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 6th INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 f July Security July 6th INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 8th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 4 07:39:35 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 4 Jul 2020 13:39:35 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (09:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 09:00 AM Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 635:24:21 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 512:12:21 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 386:15:21 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 217:48:21 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 191:38:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/29/2020 10:02 119:36:21 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC399689 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 3:30 78:08:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399730 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/1/2020 10:14 71:24:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399870 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 70:03:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 68:08:21 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400232 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 7/2/2020 1:10 56:28:21 RBS RBS Fault (RUS failure) RUS01B3 faulty. New spare requested for replacement INC400635 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/2/2020 21:05 36:33:21 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400763 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/2/2020 22:58 34:40:21 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare part already collected. ETR not available. INC400658 HDS009 CYVADIER Sud-Est Ericsson 3G B Talkpool 7/3/2020 1:50 31:48:21 RBS RBS Fault (Indeterminate) Fiber cable faulty need to be replaced. ETR to be provided. INC401030 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A Talkpool 7/3/2020 21:00 12:38:21 Power Power Failure (Indeterminate) The genset capacity is too low to power all of the site load affirm TP power team. INC401201 HDC297 DJAKAMAN Artibonite Ericsson 2G D Talkpool 7/3/2020 22:28 11:10:21 RBS RBS Fault (Indeterminate) Team is in front of the site waiting for access. Follow up is ongoing with concerned team INC392860 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 7/3/2020 23:58 9:40:21 RBS RBS Fault (Indeterminate) Access blocked by Owner due to Digicel Payment INC401196 HDS303 MARIGOT Sud-Est Ericsson 3G B Talkpool 7/4/2020 1:33 8:05:21 RBS RBS Fault (Indeterminate) After TX intervention, 3G remain partially, Tx team has to check again. ETA not available yet. HDS002 HDS002 MARIGOT Sud-Est Ericsson 3G B Talkpool 7/4/2020 8:15 1:23:21 RBS RBS Fault (Indeterminate) Team is informed, ETA to be provided. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 4 07:59:08 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 4 Jul 2020 13:59:08 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM Message-ID: Hello All, Received the NOC hourly report done at 9:00 AM. Sites off air by Class Class A B C D Total Total 8 7 9 19 43 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 26 4 2 0 28 ZTE 5 5 2 0 5 Huawei 10 10 8 0 10 Network 41 19 12 0 43 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 30 2 0 1 10 43 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 70:51:51 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Spare will be sent today at the region for replacement. INC401308 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/4/2020 4:46 4:17:52 Power Power Failure (Indeterminate) Backup genset is out of fuel, follow up is ongoing with Talkpool team. INC401314 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/4/2020 6:42 2:21:53 Power Power Failure (Indeterminate) Team has been informed; ETA 9:30 am. INC401235 HAIDS117 LES_CAYES SIMON ZTE 2G+3G B Talkpool 7/4/2020 7:13 1:50:54 Power Power Failure (Indeterminate) Team waiting for Access. INC401315 HDO320 POINTE_A_RAQUETTES Ouest Ericsson 2G D Talkpool 7/4/2020 7:10 1:53:54 Power Power Failure (Indeterminate) Site is located in Island, ETA will share in as soon as possible. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 923:48:38 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 325:35:38 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC400355 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G B Talkpool 7/2/2020 4:07 53:05:55 Power Generator Failure (Starter battery failure) DC ALT replaced but starter battery low voltage , Team is on site. INC400387 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 8:18 48:54:58 Power Generator failure (Water Pump Issue) Hose water pump fault , ETR to be provided by TP INC400387 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 8:18 48:54:58 Dependent Affected by the power issue at the main site Affected by HDO592 INC401125 HDO223 DELMAS_10 Port-au-Prince Ericsson 2G B O&M Fuel 7/3/2020 17:20 15:53:28 Fuel Generator failure (Fuel issue) Team is informed 07/03/2020 07:40PM, ETA to be provided. INC401202 HDO485 FONEMED Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/3/2020 22:56 10:16:56 Power Generator failure (Indeterminate) ETA will extend due troubleshooting on HDO166, waiting next ETA from team. INC401195 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/4/2020 1:05 8:08:33 Power Generator failure (Fuel issue) Portable genset out of fuel , ETR to be provided by TP INC401195 HDO675 SAINT MARTIN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/4/2020 1:05 8:08:33 Dependent Affected by the power issue at the main site Affected by HDO104 INC401222 HDO166 CHARBONNIERE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/4/2020 2:31 6:42:33 Power Generator failure (Indeterminate) Team is on site, waiting for access. INC401322 HDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G C Talkpool 7/4/2020 7:57 1:15:40 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided, INC401325 HDO059 OHTSU Port-au-Prince Ericsson 3G A Talkpool 7/4/2020 8:15 0:58:30 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided, INC401250 HAIDO620 MONTAGNE_DES_OLIVIERS Port-au-Prince ZTE 2G+3G+LTE C Talkpool 7/4/2020 8:16 0:56:53 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided, INC401250 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G B Talkpool 7/4/2020 8:16 0:56:53 Dependent Affected by the power issue at the main site Affected by HDO620 INC401250 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/4/2020 8:16 0:56:53 Dependent Affected by the power issue at the main site Affected by HDO620 INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 260:17:12 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 165:22:12 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC400206 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 20:58 60:41:12 Power Power Failure (Solar System failure) Backup genset out of fuel, Talkpool is not manage his Team to check the solar system INC400546 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 7/2/2020 12:58 44:40:47 Power Generator failure (Water Pump Issue) Water pump faulty, more feedback is expected from Talkpool Team INC400709 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 7/2/2020 17:19 40:19:51 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR recover plan is expected from Talkpool Team INC400709 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/2/2020 17:19 40:19:51 Dependent Affected by the power issue at the main site Affected by HDC228 INC400968 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 7/3/2020 12:17 21:22:12 RBS RBS Fault (DUW failure) Faulty DUW. Spare part not yet available INC401054 HDC317 DESLANDES Artibonite Ericsson 2G D Talkpool 7/3/2020 18:22 15:17:12 Power Power Failure (Indeterminate) Team has been informed and they cannot reach the site at night due red zone. ETA: 8:45 AM (Expired). New feedback expected within 30mn (10h15 AM) INC401189 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 7/3/2020 23:55 9:44:12 Power Power Failure (Indeterminate) Team is on the site for corrective INC401182 HDC268 DESARMES Artibonite Ericsson 2G+3G+LTE A Talkpool 7/4/2020 0:53 8:46:12 Power Power Failure (Indeterminate) TX team was on the site and confirmed issue related to power. They have been alerted. ETA: Not yet available INC401182 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 7/4/2020 0:53 8:46:12 Dependent Affected by the power issue at the main site Affected by HDC268 INC401182 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 7/4/2020 0:53 8:46:12 Dependent Affected by the power issue at the main site Affected by HDC268 INC401225 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 7/4/2020 1:50 7:49:12 Power Power Failure (Indeterminate) Team is on the site for corrective INC401225 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 7/4/2020 1:50 7:49:12 Dependent Affected by the power issue at the main site Affected by HDC329 INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M Fuel 7/4/2020 5:58 3:41:12 Fuel Generator failure (Fuel issue) Team is informed 07/04/2020 08:17 AM, ETA to be provided. INC401231 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/4/2020 6:06 3:33:12 Power Power Failure (Solar System failure) Solar site it will be up with the sunrise INC401309 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/4/2020 6:06 3:33:12 Dependent Affected by the power issue at the main site Solar site it will be up with the sunrise INC401310 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/4/2020 6:24 3:15:12 Power Power Failure (Solar System failure) Solar site it will be up with the sunrise INC401172 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/4/2020 6:24 3:15:12 Power Power Failure (Solar System failure) Solar site it will be up with the sunrise INC401243 HAIDC028 KISS IN HOTEL Artibonite Huawei 2G+3G+LTE B Talkpool 7/4/2020 7:56 1:43:12 Power Power Failure (Indeterminate) Team is on the site for corrective INC401247 HDO455 DUPIN_CORNILLON Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 1:23:12 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Still not yet available INC401247 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 1:23:12 Dependent Affected by the power issue at the main site Affected by HDO455 INC401259 HDC150 ANSE_ROUGE Artibonite Ericsson 2G C Talkpool 7/4/2020 9:02 0:37:12 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool July 6th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 4th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Fuel added, talkpool team is on the way to start the genset Talkpool Next Update July 4th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Access available, recovery planned for today fuel and swap the genset as well. Security July 4th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 6th INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 f July Security July 6th INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 8th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Sat Jul 4 08:49:32 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Sat, 4 Jul 2020 14:49:32 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM In-Reply-To: References: Message-ID: HDN223: Fueling completed. Power team required. HDN325: More theft after security locks were fabricated for the Epower. After discussions it has to be halted again for a more detailed review. Best Regards, [cid:image003.jpg at 01D651F0.C852F890] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Sasoun Deronis On Behalf Of Haiti Noc Sent: Saturday, July 4, 2020 9:59 AM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M ; Hai_SalesGM Subject: NOC hourly report at 9:00 AM Hello All, Received the NOC hourly report done at 9:00 AM. Sites off air by Class Class A B C D Total Total 8 7 9 19 43 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 26 4 2 0 28 ZTE 5 5 2 0 5 Huawei 10 10 8 0 10 Network 41 19 12 0 43 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 30 2 0 1 10 43 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 70:51:51 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Spare will be sent today at the region for replacement. INC401308 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/4/2020 4:46 4:17:52 Power Power Failure (Indeterminate) Backup genset is out of fuel, follow up is ongoing with Talkpool team. INC401314 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/4/2020 6:42 2:21:53 Power Power Failure (Indeterminate) Team has been informed; ETA 9:30 am. INC401235 HAIDS117 LES_CAYES SIMON ZTE 2G+3G B Talkpool 7/4/2020 7:13 1:50:54 Power Power Failure (Indeterminate) Team waiting for Access. INC401315 HDO320 POINTE_A_RAQUETTES Ouest Ericsson 2G D Talkpool 7/4/2020 7:10 1:53:54 Power Power Failure (Indeterminate) Site is located in Island, ETA will share in as soon as possible. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 923:48:38 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 325:35:38 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC400355 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G B Talkpool 7/2/2020 4:07 53:05:55 Power Generator Failure (Starter battery failure) DC ALT replaced but starter battery low voltage , Team is on site. INC400387 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 8:18 48:54:58 Power Generator failure (Water Pump Issue) Hose water pump fault , ETR to be provided by TP INC400387 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 8:18 48:54:58 Dependent Affected by the power issue at the main site Affected by HDO592 INC401125 HDO223 DELMAS_10 Port-au-Prince Ericsson 2G B O&M Fuel 7/3/2020 17:20 15:53:28 Fuel Generator failure (Fuel issue) Team is informed 07/03/2020 07:40PM, ETA to be provided. INC401202 HDO485 FONEMED Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/3/2020 22:56 10:16:56 Power Generator failure (Indeterminate) ETA will extend due troubleshooting on HDO166, waiting next ETA from team. INC401195 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/4/2020 1:05 8:08:33 Power Generator failure (Fuel issue) Portable genset out of fuel , ETR to be provided by TP INC401195 HDO675 SAINT MARTIN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/4/2020 1:05 8:08:33 Dependent Affected by the power issue at the main site Affected by HDO104 INC401222 HDO166 CHARBONNIERE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/4/2020 2:31 6:42:33 Power Generator failure (Indeterminate) Team is on site, waiting for access. INC401322 HDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G C Talkpool 7/4/2020 7:57 1:15:40 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided, INC401325 HDO059 OHTSU Port-au-Prince Ericsson 3G A Talkpool 7/4/2020 8:15 0:58:30 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided, INC401250 HAIDO620 MONTAGNE_DES_OLIVIERS Port-au-Prince ZTE 2G+3G+LTE C Talkpool 7/4/2020 8:16 0:56:53 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided, INC401250 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G B Talkpool 7/4/2020 8:16 0:56:53 Dependent Affected by the power issue at the main site Affected by HDO620 INC401250 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/4/2020 8:16 0:56:53 Dependent Affected by the power issue at the main site Affected by HDO620 INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 260:17:12 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 165:22:12 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC400206 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 20:58 60:41:12 Power Power Failure (Solar System failure) Backup genset out of fuel, Talkpool is not manage his Team to check the solar system INC400546 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 7/2/2020 12:58 44:40:47 Power Generator failure (Water Pump Issue) Water pump faulty, more feedback is expected from Talkpool Team INC400709 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 7/2/2020 17:19 40:19:51 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR recover plan is expected from Talkpool Team INC400709 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/2/2020 17:19 40:19:51 Dependent Affected by the power issue at the main site Affected by HDC228 INC400968 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 7/3/2020 12:17 21:22:12 RBS RBS Fault (DUW failure) Faulty DUW. Spare part not yet available INC401054 HDC317 DESLANDES Artibonite Ericsson 2G D Talkpool 7/3/2020 18:22 15:17:12 Power Power Failure (Indeterminate) Team has been informed and they cannot reach the site at night due red zone. ETA: 8:45 AM (Expired). New feedback expected within 30mn (10h15 AM) INC401189 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 7/3/2020 23:55 9:44:12 Power Power Failure (Indeterminate) Team is on the site for corrective INC401182 HDC268 DESARMES Artibonite Ericsson 2G+3G+LTE A Talkpool 7/4/2020 0:53 8:46:12 Power Power Failure (Indeterminate) TX team was on the site and confirmed issue related to power. They have been alerted. ETA: Not yet available INC401182 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 7/4/2020 0:53 8:46:12 Dependent Affected by the power issue at the main site Affected by HDC268 INC401182 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 7/4/2020 0:53 8:46:12 Dependent Affected by the power issue at the main site Affected by HDC268 INC401225 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 7/4/2020 1:50 7:49:12 Power Power Failure (Indeterminate) Team is on the site for corrective INC401225 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 7/4/2020 1:50 7:49:12 Dependent Affected by the power issue at the main site Affected by HDC329 INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M Fuel 7/4/2020 5:58 3:41:12 Fuel Generator failure (Fuel issue) Team is informed 07/04/2020 08:17 AM, ETA to be provided. INC401231 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/4/2020 6:06 3:33:12 Power Power Failure (Solar System failure) Solar site it will be up with the sunrise INC401309 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/4/2020 6:06 3:33:12 Dependent Affected by the power issue at the main site Solar site it will be up with the sunrise INC401310 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/4/2020 6:24 3:15:12 Power Power Failure (Solar System failure) Solar site it will be up with the sunrise INC401172 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/4/2020 6:24 3:15:12 Power Power Failure (Solar System failure) Solar site it will be up with the sunrise INC401243 HAIDC028 KISS IN HOTEL Artibonite Huawei 2G+3G+LTE B Talkpool 7/4/2020 7:56 1:43:12 Power Power Failure (Indeterminate) Team is on the site for corrective INC401247 HDO455 DUPIN_CORNILLON Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 1:23:12 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Still not yet available INC401247 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 1:23:12 Dependent Affected by the power issue at the main site Affected by HDO455 INC401259 HDC150 ANSE_ROUGE Artibonite Ericsson 2G C Talkpool 7/4/2020 9:02 0:37:12 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool July 6th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 4th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Fuel added, talkpool team is on the way to start the genset Talkpool Next Update July 4th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Access available, recovery planned for today fuel and swap the genset as well. Security July 4th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 6th INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 f July Security July 6th INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 8th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.jpg Type: image/jpeg Size: 10377 bytes Desc: image004.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 2390 bytes Desc: image003.jpg URL: From John.Ormonde at digicelgroup.com Sat Jul 4 09:02:26 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Sat, 4 Jul 2020 15:02:26 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM In-Reply-To: References: Message-ID: Apologies HDO223. Best Regards, [cid:image004.jpg at 01D651F2.958D28C0] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: John Ormonde Sent: Saturday, July 4, 2020 10:50 AM To: Haiti Noc ; 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M ; Hai_SalesGM Subject: RE: NOC hourly report at 9:00 AM HDN223: Fueling completed. Power team required. HDN325: More theft after security locks were fabricated for the Epower. After discussions it has to be halted again for a more detailed review. Best Regards, [cid:image002.jpg at 01D651F2.9565A390] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Sasoun Deronis > On Behalf Of Haiti Noc Sent: Saturday, July 4, 2020 9:59 AM To: 'fibertt at tpmanagementsa.com' >; 'fon at tpmanagementsa.com' >; 'hpu.maintenance at tpmanagementsa.com' >; 'hpu_alarms at tpmanagementsa.com' >; 'msc at tpmanagementsa.com' >; 'powertt at tpmanagementsa.com' >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; 'tp.fo at tpmanagementsa.com' >; 'tp.imc.haiti at tpmanagementsa.com' >; 'tp.ran at tpmanagementsa.com' >; 'tp_tech at tpmanagementsa.com' >; Jithin J Singh >; 'Astrid' >; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana >; journal.ht at talkpool.com; Muhammad Irshad >; Bernard Yacoub >; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Hai_Tech_O&M >; Hai_SalesGM > Subject: NOC hourly report at 9:00 AM Hello All, Received the NOC hourly report done at 9:00 AM. Sites off air by Class Class A B C D Total Total 8 7 9 19 43 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 26 4 2 0 28 ZTE 5 5 2 0 5 Huawei 10 10 8 0 10 Network 41 19 12 0 43 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 30 2 0 1 10 43 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 70:51:51 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Spare will be sent today at the region for replacement. INC401308 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/4/2020 4:46 4:17:52 Power Power Failure (Indeterminate) Backup genset is out of fuel, follow up is ongoing with Talkpool team. INC401314 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/4/2020 6:42 2:21:53 Power Power Failure (Indeterminate) Team has been informed; ETA 9:30 am. INC401235 HAIDS117 LES_CAYES SIMON ZTE 2G+3G B Talkpool 7/4/2020 7:13 1:50:54 Power Power Failure (Indeterminate) Team waiting for Access. INC401315 HDO320 POINTE_A_RAQUETTES Ouest Ericsson 2G D Talkpool 7/4/2020 7:10 1:53:54 Power Power Failure (Indeterminate) Site is located in Island, ETA will share in as soon as possible. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 923:48:38 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 325:35:38 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC400355 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G B Talkpool 7/2/2020 4:07 53:05:55 Power Generator Failure (Starter battery failure) DC ALT replaced but starter battery low voltage , Team is on site. INC400387 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 8:18 48:54:58 Power Generator failure (Water Pump Issue) Hose water pump fault , ETR to be provided by TP INC400387 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 8:18 48:54:58 Dependent Affected by the power issue at the main site Affected by HDO592 INC401125 HDO223 DELMAS_10 Port-au-Prince Ericsson 2G B O&M Fuel 7/3/2020 17:20 15:53:28 Fuel Generator failure (Fuel issue) Team is informed 07/03/2020 07:40PM, ETA to be provided. INC401202 HDO485 FONEMED Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/3/2020 22:56 10:16:56 Power Generator failure (Indeterminate) ETA will extend due troubleshooting on HDO166, waiting next ETA from team. INC401195 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/4/2020 1:05 8:08:33 Power Generator failure (Fuel issue) Portable genset out of fuel , ETR to be provided by TP INC401195 HDO675 SAINT MARTIN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/4/2020 1:05 8:08:33 Dependent Affected by the power issue at the main site Affected by HDO104 INC401222 HDO166 CHARBONNIERE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/4/2020 2:31 6:42:33 Power Generator failure (Indeterminate) Team is on site, waiting for access. INC401322 HDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G C Talkpool 7/4/2020 7:57 1:15:40 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided, INC401325 HDO059 OHTSU Port-au-Prince Ericsson 3G A Talkpool 7/4/2020 8:15 0:58:30 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided, INC401250 HAIDO620 MONTAGNE_DES_OLIVIERS Port-au-Prince ZTE 2G+3G+LTE C Talkpool 7/4/2020 8:16 0:56:53 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided, INC401250 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G B Talkpool 7/4/2020 8:16 0:56:53 Dependent Affected by the power issue at the main site Affected by HDO620 INC401250 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/4/2020 8:16 0:56:53 Dependent Affected by the power issue at the main site Affected by HDO620 INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 260:17:12 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 165:22:12 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC400206 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 20:58 60:41:12 Power Power Failure (Solar System failure) Backup genset out of fuel, Talkpool is not manage his Team to check the solar system INC400546 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 7/2/2020 12:58 44:40:47 Power Generator failure (Water Pump Issue) Water pump faulty, more feedback is expected from Talkpool Team INC400709 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 7/2/2020 17:19 40:19:51 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR recover plan is expected from Talkpool Team INC400709 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/2/2020 17:19 40:19:51 Dependent Affected by the power issue at the main site Affected by HDC228 INC400968 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 7/3/2020 12:17 21:22:12 RBS RBS Fault (DUW failure) Faulty DUW. Spare part not yet available INC401054 HDC317 DESLANDES Artibonite Ericsson 2G D Talkpool 7/3/2020 18:22 15:17:12 Power Power Failure (Indeterminate) Team has been informed and they cannot reach the site at night due red zone. ETA: 8:45 AM (Expired). New feedback expected within 30mn (10h15 AM) INC401189 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 7/3/2020 23:55 9:44:12 Power Power Failure (Indeterminate) Team is on the site for corrective INC401182 HDC268 DESARMES Artibonite Ericsson 2G+3G+LTE A Talkpool 7/4/2020 0:53 8:46:12 Power Power Failure (Indeterminate) TX team was on the site and confirmed issue related to power. They have been alerted. ETA: Not yet available INC401182 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 7/4/2020 0:53 8:46:12 Dependent Affected by the power issue at the main site Affected by HDC268 INC401182 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 7/4/2020 0:53 8:46:12 Dependent Affected by the power issue at the main site Affected by HDC268 INC401225 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 7/4/2020 1:50 7:49:12 Power Power Failure (Indeterminate) Team is on the site for corrective INC401225 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 7/4/2020 1:50 7:49:12 Dependent Affected by the power issue at the main site Affected by HDC329 INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D O&M Fuel 7/4/2020 5:58 3:41:12 Fuel Generator failure (Fuel issue) Team is informed 07/04/2020 08:17 AM, ETA to be provided. INC401231 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/4/2020 6:06 3:33:12 Power Power Failure (Solar System failure) Solar site it will be up with the sunrise INC401309 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/4/2020 6:06 3:33:12 Dependent Affected by the power issue at the main site Solar site it will be up with the sunrise INC401310 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/4/2020 6:24 3:15:12 Power Power Failure (Solar System failure) Solar site it will be up with the sunrise INC401172 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/4/2020 6:24 3:15:12 Power Power Failure (Solar System failure) Solar site it will be up with the sunrise INC401243 HAIDC028 KISS IN HOTEL Artibonite Huawei 2G+3G+LTE B Talkpool 7/4/2020 7:56 1:43:12 Power Power Failure (Indeterminate) Team is on the site for corrective INC401247 HDO455 DUPIN_CORNILLON Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 1:23:12 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Still not yet available INC401247 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 1:23:12 Dependent Affected by the power issue at the main site Affected by HDO455 INC401259 HDC150 ANSE_ROUGE Artibonite Ericsson 2G C Talkpool 7/4/2020 9:02 0:37:12 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool July 6th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 4th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Fuel added, talkpool team is on the way to start the genset Talkpool Next Update July 4th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Access available, recovery planned for today fuel and swap the genset as well. Security July 4th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 6th INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 f July Security July 6th INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 8th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 2390 bytes Desc: image002.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 10377 bytes Desc: image003.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.jpg Type: image/jpeg Size: 2390 bytes Desc: image004.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 4 09:49:41 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 4 Jul 2020 15:49:41 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM. Sites off air by Class Class A B C D Total Total 6 4 8 16 34 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 22 5 1 0 25 ZTE 5 5 3 0 5 Huawei 4 4 4 0 4 Network 31 14 8 0 34 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 0 0 7 6 34 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 261:43:03 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 166:48:03 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC400206 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 20:58 62:07:03 Power Power Failure (Solar System failure) Backup genset out of fuel, Talkpool is not manage his Team to check the solar system INC400546 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 7/2/2020 12:58 46:06:38 Power Generator failure (Water Pump Issue) Water pump faulty, more feedback is expected from Talkpool Team INC400709 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 7/2/2020 17:19 41:45:42 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR recover plan is expected from Talkpool Team INC400709 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/2/2020 17:19 41:45:42 Dependent Affected by the power issue at the main site Affected by HDC228 INC400968 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 7/3/2020 12:17 22:48:03 RBS RBS Fault (DUW failure) Faulty DUW. Spare part not yet available INC401054 HDC317 DESLANDES Artibonite Ericsson 2G D Talkpool 7/3/2020 18:22 16:43:03 Power Power Failure (Indeterminate) Team is on the site for corrective INC401247 HDO455 DUPIN_CORNILLON Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 2:49:03 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 12h15 PM INC401247 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 2:49:03 Dependent Affected by the power issue at the main site Affected by HDO455 INC401336 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 7/4/2020 9:18 1:47:03 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 12h15 PM INC401267 HDN235 FERRIER Nord-Est Ericsson 2G D Talkpool 7/4/2020 9:38 1:27:03 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Still not yet available INC401267 HDN234 GRAND_CHEMIN Nord-Est Ericsson 2G D Talkpool 7/4/2020 9:38 1:27:03 Dependent Affected by the power issue at the main site Affected by HDN235 INC401267 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 7/4/2020 9:38 1:27:03 Dependent Affected by the power issue at the main site Affected by HDN235 INC401275 HDN232 SAVANNE_CARRE Nord-Est Ericsson 2G D Talkpool 7/4/2020 10:34 0:31:03 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 925:39:33 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 327:26:33 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC400387 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 8:18 50:45:53 Power Generator failure (Water Pump Issue) Hose water pump fault , ETR to be provided by TP INC400387 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 8:18 50:45:53 Dependent Affected by the power issue at the main site Affected by HDO592 INC401125 HDO223 DELMAS_10 Port-au-Prince Ericsson 2G B Talkpool 7/3/2020 17:20 17:44:23 Power Generator failure (Indeterminate) Site remains down after refueling, power team requested, ETA to be provided. INC401202 HDO485 FONEMED Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/3/2020 22:56 12:07:51 Power Generator failure (Indeterminate) ETA will extend due troubleshooting on HDO166, t ETA 12:15 PM INC401325 HDO059 OHTSU Port-au-Prince Ericsson 3G A Talkpool 7/4/2020 8:15 2:49:25 Transmission Transmission issue (Indeterminate) Suspected affected by both links HDO046-Turgeau and HDO621-HDO678 that are down. Fiber team is checking INC401250 HAIDO620 MONTAGNE_DES_OLIVIERS Port-au-Prince ZTE 2G+3G+LTE C Talkpool 7/4/2020 8:16 2:47:48 Transmission Transmission issue (Indeterminate) Suspected affected by both links HDO046-Turgeau and HDO621-HDO678 that are down. Fiber team is checking INC401250 HAIDO658 MARTISSANT Port-au-Prince ZTE 2G+3G+LTE C Talkpool 7/4/2020 8:16 2:47:48 Transmission Transmission issue (Indeterminate) Suspected affected by both links HDO046-Turgeau and HDO621-HDO678 that are down. Fiber team is checking INC401250 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G B Talkpool 7/4/2020 8:16 2:47:48 Transmission Transmission issue (Indeterminate) Suspected affected by both links HDO046-Turgeau and HDO621-HDO678 that are down. Fiber team is checking INC401250 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/4/2020 8:16 2:47:48 Transmission Transmission issue (Indeterminate) Suspected affected by both links HDO046-Turgeau and HDO621-HDO678 that are down. Fiber team is checking INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 72:40:56 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Spare will be sent today at the region for replacement. INC401308 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/4/2020 4:46 6:06:57 Power Power Failure (Indeterminate) Backup genset is out of fuel, follow up is ongoing with Talkpool team. INC401314 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/4/2020 6:42 4:10:58 Power Power Failure (Indeterminate) Team has been informed; ETA 9:30 AM, expired New ETA: 11:20AM. INC401315 HDO320 POINTE_A_RAQUETTES Ouest Ericsson 2G D Talkpool 7/4/2020 7:10 3:42:59 Power Power Failure (Indeterminate) Site is located in Island, ETA:12:15M INC401257 HDS278 KAY FEJIS Sud Ericsson 2G D Talkpool 7/4/2020 8:58 1:54:59 Power Power Failure (Indeterminate) Team is informed, ETA: 11: 15AM INC401257 HDS197 MADAME LOUIS Sud Ericsson 2G D Talkpool 7/4/2020 8:58 1:54:59 Dependent Affected by the power issue at the main site Affected by HDS278 INC401344 HDO390 RUE DU PORT Ouest Ericsson 3G A Talkpool 7/4/2020 9:46 1:06:59 Transmission Transmission (Indeterminate) Team is informed, ETA: 12:30PM INC401268 HDO401 BEL_AIR_LEOGANE SIMON Ericsson 2G+3G A Talkpool 7/4/2020 10:02 0:50:59 Power Power Failure (Indeterminate) Team is informed, ETA: 11: 20AM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool July 6th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Access available, recovery planned today fuel and swap the genset as well. Security July 4th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 6th INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 f July Security July 6th INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 8th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 4 10:46:46 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 4 Jul 2020 16:46:46 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 638:32:24 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 515:20:24 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 389:23:24 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 194:46:24 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/29/2020 10:02 122:44:24 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC399689 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 3:30 81:16:24 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399730 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/1/2020 10:14 74:32:24 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399870 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 73:11:24 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 71:16:24 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400232 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 7/2/2020 1:10 59:36:24 RBS RBS Fault (RUS failure) RUS01B3 faulty. New spare requested for replacement INC400635 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/2/2020 21:05 39:41:24 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400763 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/2/2020 22:58 37:48:24 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare part already collected. ETR not available. INC400658 HDS009 CYVADIER Sud-Est Ericsson 3G B Talkpool 7/3/2020 1:50 34:56:24 RBS RBS Fault (Indeterminate) Fiber cable faulty need to be replaced. ETR to be provided. INC401030 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A Talkpool 7/3/2020 21:00 15:46:24 Power Power Failure (Indeterminate) The genset capacity is too low to power all of the site load affirm TP power team. INC401196 HDS303 MARIGOT Sud-Est Ericsson 3G B Talkpool 7/4/2020 1:33 11:13:24 RBS RBS Fault (Indeterminate) After TX intervention, 3G remain partially, Tx team has to check again. ETA: 1:00PM INC401289 HDN253 K-FOU_CARACOL Nord-Est Ericsson 2G D Talkpool 7/4/2020 12:28 0:18:24 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 4 12:32:19 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 4 Jul 2020 18:32:19 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM Message-ID: Hello All, Received the NOC hourly report done at 02:00 PM. Sites off air by Class Class A B C D Total Total 8 6 9 8 31 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 3 1 0 15 ZTE 9 9 4 1 9 Huawei 7 7 6 1 7 Network 29 19 11 2 31 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 0 0 8 6 31 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 929:05:21 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 330:52:21 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 265:08:21 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 170:13:21 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 76:18:21 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Spare will be sent today at the region for replacement. ETA will share as soon as possible. INC400206 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 20:58 65:32:21 Power Power Failure (Solar System failure) Backup genset out of fuel, Talkpool is not manage his Team to check the solar system INC400387 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 8:18 54:12:21 Power Generator failure (Water Pump Issue) Hose water pump fault , ETR to be provided by TP INC400387 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 8:18 54:12:21 Dependent Affected by the power issue at the main site Affected by HDO592 INC400546 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 7/2/2020 12:58 49:32:21 Power Generator failure (Water Pump Issue) Water pump faulty, more feedback is expected from Talkpool Team INC400968 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 7/3/2020 12:17 26:13:21 RBS RBS Fault (DUW failure) Faulty DUW. Spare part not yet available INC401125 HDO223 DELMAS_10 Port-au-Prince Ericsson 2G B Talkpool 7/3/2020 17:20 21:10:21 Power Generator failure (Indeterminate) Site remains down after refueling, power team requested, ETA 2:40 PM. INC401315 HDO320 POINTE_A_RAQUETTES Ouest Ericsson 2G D Talkpool 7/4/2020 7:10 7:20:21 Power Power Failure (Indeterminate) Talkpool team is enable to share update for this site now, new update is expected from them. INC401325 HDO059 OHTSU Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/4/2020 8:15 6:15:21 Transmission Transmission issue (Indeterminate) Suspected affected by both links HDO046-Turgeau and HDO621-HDO678 that are down. Fiber team is checking INC401247 HDO455 DUPIN_CORNILLON Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 6:14:21 Power Power Failure (Indeterminate) Talkpool is not managing to arrive in the site. Update cannot be provided INC401247 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 6:14:21 Dependent Affected by the power issue at the main site Affected by HDO455 INC401250 HAIDO620 MONTAGNE_DES_OLIVIERS Port-au-Prince ZTE 2G+3G+LTE C Talkpool 7/4/2020 8:16 6:14:21 Transmission Transmission issue (Indeterminate) Suspected affected by both links HDO046-Turgeau and HDO621-HDO678 that are down. Fiber team is checking INC401250 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G B Talkpool 7/4/2020 8:16 6:14:21 Transmission Transmission issue (Indeterminate) Suspected affected by both links HDO046-Turgeau and HDO621-HDO678 that are down. Fiber team is checking INC401250 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/4/2020 8:16 6:14:21 Transmission Transmission issue (Indeterminate) Suspected affected by both links HDO046-Turgeau and HDO621-HDO678 that are down. Fiber team is checking INC401250 HAIDO658 MARTISSANT Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 7/4/2020 8:16 6:14:21 Transmission Transmission issue (Indeterminate) Suspected affected by both links HDO046-Turgeau and HDO621-HDO678 that are down. Fiber team is checking INC401356 COW028 SONAPI_COW_II Port-au-Prince Huawei 2G+3G C Talkpool 7/4/2020 10:48 3:42:21 Power Generator failure (Indeterminate) Team is on site waiting for access. INC401360 HDN221 PLAINE_DU_NORD Nord Ericsson 3G B Talkpool 7/4/2020 11:04 3:26:21 Transmission Transmission (Indeterminate) Power team was on the site and requested TX team. TX will arrive on the site. ETA: Not yet available INC401360 HAIDN312 BALAN Nord ZTE 2G+3G C Talkpool 7/4/2020 11:04 3:26:21 Dependent Affected by the Transmission issue at the main site Affected by HDN221 INC401360 HAIDN271 CERCLE EN VILLE Nord ZTE 2G+3G C Talkpool 7/4/2020 11:04 3:26:21 Dependent Affected by the Transmission issue at the main site Affected by HDN221 INC401360 HAIDN039 BALAN Nord ZTE 2G+3G B Talkpool 7/4/2020 11:04 3:26:21 Dependent Affected by the Transmission issue at the main site Affected by HDN221 INC401360 HAIDN016 MORNE_ROUGE Nord ZTE 2G+3G+LTE A Talkpool 7/4/2020 11:04 3:26:21 Dependent Affected by the Transmission issue at the main site Affected by HDN221 INC401366 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/4/2020 11:46 2:44:21 Transmission Transmission (Indeterminate) Power team was on the site and requested TX team. TX will arrive on the site. ETA: Not yet available INC401374 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 7/4/2020 12:22 2:08:21 Power Power Failure (Indeterminate) Team Is working on site INC401380 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 7/4/2020 12:30 2:00:21 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 03h00 PM INC401296 HDO602 THOMASSIN_39 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/4/2020 12:53 1:37:21 Power Generator failure (Indeterminate) Team is informed, ETA 3:20 PM. INC401299 HDO054 PROMOBANK_PLAZA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/4/2020 12:59 1:31:21 Power Generator failure (Indeterminate) Team is informed, ETA 3:00 PM INC401389 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/4/2020 13:14 1:16:21 Power Power Failure (Indeterminate) Team Is working on site Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool July 6th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Access available, recovery planned today fuel and swap the genset as well. Security July 4th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 6th INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 f July Security July 6th INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 8th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 4 12:37:50 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 4 Jul 2020 18:37:50 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (2:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 2:00 PM Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 640:23:03 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 517:11:03 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 391:14:03 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 196:37:03 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/29/2020 10:02 124:35:03 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC399689 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 3:30 83:07:03 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399730 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/1/2020 10:14 76:23:03 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399870 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 75:02:03 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 73:07:03 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400232 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 7/2/2020 1:10 61:27:03 RBS RBS Fault (RUS failure) RUS01B3 faulty. New spare requested for replacement INC400635 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/2/2020 21:05 41:32:03 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400763 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/2/2020 22:58 39:39:03 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare part already collected. ETR not available. INC400658 HDS009 CYVADIER Sud-Est Ericsson 3G B Talkpool 7/3/2020 1:50 36:47:03 RBS RBS Fault (Indeterminate) Fiber cable faulty need to be replaced. ETR to be provided. INC401289 HDN253 K-FOU_CARACOL Nord-Est Ericsson 2G D Talkpool 7/4/2020 12:28 2:09:03 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 02h45 PM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 4 14:46:11 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 4 Jul 2020 20:46:11 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM Message-ID: Hello All, Received the NOC hourly report done at 04:00 PM. Sites off air by Class Class A B C D Total Total 9 9 8 11 37 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 21 5 1 0 24 ZTE 5 5 1 0 5 Huawei 8 8 8 0 8 Network 34 18 10 0 37 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 1 0 2 17 37 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 931:14:42 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 333:01:42 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 267:17:42 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 172:22:42 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 78:27:42 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Spare will be sent today at the region for replacement. ETA will share as soon as possible. INC400206 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 20:58 67:41:42 Power Power Failure (Solar System failure) Backup genset out of fuel, Talkpool is not manage his Team to check the solar system INC400387 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 8:18 56:21:42 Power Generator failure (Water Pump Issue) Hose water pump fault , ETR to be provided by TP INC400387 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 8:18 56:21:42 Dependent Affected by the power issue at the main site Affected by HDO592 INC400968 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 7/3/2020 12:17 28:22:42 RBS RBS Fault (DUW failure) Faulty DUW. Spare part not yet available INC401125 HDO223 DELMAS_10 Port-au-Prince Ericsson 2G B Talkpool 7/3/2020 17:20 23:19:42 Power Generator failure (Indeterminate) Site remains down after refueling, power team requested, Team is working on site. INC401315 HDO320 POINTE_A_RAQUETTES Ouest Ericsson 2G D Talkpool 7/4/2020 7:10 9:29:42 Power Power Failure (Indeterminate) Talkpool team is enable to share update for this site now, new update is expected from them. INC401247 HDO455 DUPIN_CORNILLON Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 8:23:42 Power Power Failure (Indeterminate) Team is working on site INC401247 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 8:23:42 Dependent Affected by the power issue at the main site Affected by HDO455 INC401360 HDN221 PLAINE_DU_NORD Nord Ericsson 3G B Talkpool 7/4/2020 11:04 5:35:42 Transmission Transmission (Fiber issue) Team has found the cut. Assessment ongoing for the repair INC401360 HAIDN312 BALAN Nord ZTE 2G+3G C Talkpool 7/4/2020 11:04 5:35:42 Dependent Affected by the Transmission issue at the main site Affected by HDN221 INC401360 HAIDN271 CERCLE EN VILLE Nord ZTE 2G+3G C Talkpool 7/4/2020 11:04 5:35:42 Dependent Affected by the Transmission issue at the main site Affected by HDN221 INC401360 HAIDN039 BALAN Nord ZTE 2G+3G B Talkpool 7/4/2020 11:04 5:35:42 Dependent Affected by the Transmission issue at the main site Affected by HDN221 INC401360 HAIDN016 MORNE_ROUGE Nord ZTE 2G+3G+LTE A Talkpool 7/4/2020 11:04 5:35:42 Dependent Affected by the Transmission issue at the main site Affected by HDN221 INC401389 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C O&M FUEL 7/4/2020 13:14 3:25:42 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/04/2020 at 4:16PM. ETR to be provided. INC401398 HDO594 DELMAS_65 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/4/2020 13:48 2:51:42 Power Generator failure (Indeterminate) Team is informed, ETA not provided. INC401398 HDO589 JASMIN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/4/2020 13:48 2:51:42 Dependent Affected by the power issue at the main site Affected by HDO594 INC401411 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 7/4/2020 14:22 2:17:42 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 04h00 PM (Expired). Feedback expected within 30mn (04h50 PM) INC401411 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/4/2020 14:22 2:17:42 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC265 INC401411 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/4/2020 14:22 2:17:42 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC265 INC401508 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 7/4/2020 14:52 1:47:42 Dependent Affected by the power issue at the main site Affected by HDS006 INC401508 HDS006 RAYMOND Sud-Est Ericsson 2G D Talkpool 7/4/2020 14:52 1:47:42 Power Power Failure (Indeterminate) Team is informed, ETA: 5:10PM INC401508 HDS026 RAYMOND_LES_BAINS Sud-Est Ericsson 2G B Talkpool 7/4/2020 14:52 1:47:42 Dependent Affected by the power issue at the main site Affected by HDS006 INC401508 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 7/4/2020 14:52 1:47:42 Dependent Affected by the power issue at the main site Affected by HDS006 INC401508 HDS351 ANSE_A_PITRE Sud-Est Ericsson 3G B Talkpool 7/4/2020 14:52 1:47:42 Dependent Affected by the power issue at the main site Affected by HDS006 INC401508 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 7/4/2020 14:52 1:47:42 Dependent Affected by the power issue at the main site Affected by HDS006 INC401508 HDS005 CAYES-JACMEL Sud-Est Ericsson 2G A Talkpool 7/4/2020 14:52 1:47:42 Dependent Affected by the power issue at the main site Affected by HDS006 INC401508 HDS017 TIMOUILLAGE Sud-Est Ericsson 2G B Talkpool 7/4/2020 14:52 1:47:42 Dependent Affected by the power issue at the main site Affected by HDS006 INC401508 HDS360 PICHON Sud-Est Ericsson 2G D Talkpool 7/4/2020 14:52 1:47:42 Dependent Affected by the power issue at the main site Affected by HDS006 INC401424 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/4/2020 15:21 1:18:42 Power Generator failure (Indeterminate) Team is informed, ETA not provided. INC401522 HDN226 PLAISANCE Nord Ericsson 2G C Talkpool 7/4/2020 15:30 1:09:42 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Still not yet available INC401431 HAIDO319 SOURCE_MATELAS Ouest Huawei 2G+3G+LTE A Talkpool 7/4/2020 15:30 1:09:42 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC401435 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/4/2020 15:40 0:59:42 Power Generator failure (Indeterminate) Team is informed, ETA not provided. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool July 6th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Access available, recovery planned today fuel and swap the genset as well. Security July 4th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 6th INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 f July Security July 6th INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 8th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 4 16:35:29 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 4 Jul 2020 22:35:29 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 PM Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 644:20:56 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 521:08:56 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 395:11:56 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 226:44:56 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 200:34:56 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/29/2020 10:02 128:32:56 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC399689 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 3:30 87:04:56 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399730 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/1/2020 10:14 80:20:56 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399870 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 78:59:56 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 77:04:56 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400232 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 7/2/2020 1:10 65:24:56 RBS RBS Fault (RUS failure) RUS01B3 faulty. New spare requested for replacement INC400635 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/2/2020 21:05 45:29:56 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400763 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/2/2020 22:58 43:36:56 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare part already collected. ETR not available. INC401386 HDC270 CRETE_A_PIEROT Artibonite Ericsson 2G B Talkpool 7/4/2020 13:02 5:32:56 RBS RBS Fault (Indeterminate) Team is on the site for corrective INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 3:22:56 RBS RBS Fault (Software Issue) License issue. BSS Team is aware and feedback expected from them Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. 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Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 4 17:42:27 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 4 Jul 2020 23:42:27 +0000 Subject: [Rantt] NOC SITE REPORT updated for this July 4th, 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this July 4th, 2020 till 7:00 PM > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 934:08:13 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 335:55:13 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 270:11:13 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 175:16:13 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 81:21:13 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Spare will be sent today at the region for replacement. ETA will share as soon as possible. INC400206 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 20:58 70:35:13 Power Power Failure (Solar System failure) Backup genset out of fuel, Talkpool is not manage his Team to check the solar system INC400387 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 8:18 59:15:13 Power Generator failure (Water Pump Issue) Hose water pump fault , ETR to be provided by TP INC400387 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 8:18 59:15:13 Dependent Affected by the power issue at the main site Affected by HDO592 INC400968 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 7/3/2020 12:17 31:16:13 RBS RBS Fault (DUW failure) Faulty DUW. Spare part not yet available INC401125 HDO223 DELMAS_10 Port-au-Prince Ericsson 2G B Talkpool 7/3/2020 17:20 26:13:13 Power Generator failure (Indeterminate) Site remains down after refueling, power team requested, Team is working on site. INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D Talkpool 7/4/2020 5:58 13:35:13 Power Power Failure (Solar System failure) Solar site it will be up once the batteries get enough charge INC401315 HDO320 POINTE_A_RAQUETTES Ouest Ericsson 2G D Talkpool 7/4/2020 7:10 12:23:13 Power Power Failure (Indeterminate) Talkpool team is enable to share update for this site now, new update is expected from them. INC401247 HDO455 DUPIN_CORNILLON Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 11:17:13 Power Power Failure (Indeterminate) Team is on the site for corrective INC401247 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 11:17:13 Dependent Affected by the power issue at the main site Affected by HDO455 INC401360 HDN221 PLAINE_DU_NORD Nord Ericsson 3G B Talkpool 7/4/2020 11:04 8:29:13 Transmission Transmission (Fiber issue) Team has found the cut. Assessment ongoing for the repair INC401360 HAIDN312 BALAN Nord ZTE 2G+3G C Talkpool 7/4/2020 11:04 8:29:13 Dependent Affected by the Transmission issue at the main site Affected by HDN221 INC401360 HAIDN271 CERCLE EN VILLE Nord ZTE 2G+3G C Talkpool 7/4/2020 11:04 8:29:13 Dependent Affected by the Transmission issue at the main site Affected by HDN221 INC401360 HAIDN039 BALAN Nord ZTE 2G+3G B Talkpool 7/4/2020 11:04 8:29:13 Dependent Affected by the Transmission issue at the main site Affected by HDN221 INC401360 HAIDN016 MORNE_ROUGE Nord ZTE 2G+3G+LTE A Talkpool 7/4/2020 11:04 8:29:13 Dependent Affected by the Transmission issue at the main site Affected by HDN221 INC401389 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C O&M FUEL 7/4/2020 13:14 6:19:13 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/04/2020 at 4:16PM. ETR to be provided. INC401424 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/4/2020 15:21 4:12:13 Power Generator failure (Indeterminate) Team is informed, ETA expired, new ETA is expected from team INC401435 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/4/2020 15:40 3:53:13 Power Generator failure (Indeterminate) Team is on site, waiting for access. INC401366 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/4/2020 16:07 3:26:13 Transmission Transmission (MMU failure) Faulty MMU. Spare part not yet available INC401445 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/4/2020 16:18 3:15:13 Power Generator failure (Indeterminate) Team is working on site. INC401445 HDO675 SAINT MARTIN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/4/2020 16:18 3:15:13 Dependent Affected by the power issue at the main site Affected by HDO104 INC401449 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 7/4/2020 16:38 2:55:13 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 07h15 PM INC401451 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/4/2020 16:42 2:51:13 Power Power Failure (Solar System failure) The site will be back in service once the batteries get enough charge from the sun energy INC401533 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 7/4/2020 16:42 2:51:13 Power Power Failure (Indeterminate) Team is on the site for corrective INC401455 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 7/4/2020 16:49 2:44:13 Power Power Failure (Indeterminate) Team is working on site INC401459 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 7/4/2020 16:58 2:35:13 Power Power Failure (Indeterminate) Team is informed, ETA: 7:30PM INC401509 HDS303 MARIGOT Sud-Est Ericsson 2G+3G B Talkpool 7/4/2020 17:07 2:26:13 Power Power Failure (Indeterminate) Tx team is on site. INC401463 HAIDS212 SAINT_JEAN_DU_SUD Sud ZTE 2G+3G C Talkpool 7/4/2020 17:10 2:23:13 Power Power Failure (Indeterminate) Team is informed, ETA: 7:20PM INC401466 HAIDS215 COTEAUX Sud ZTE 2G+3G B Talkpool 7/4/2020 17:16 2:17:13 Power Power Failure (Indeterminate) Team is informed, ETA: 7:20PM INC401432 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/4/2020 17:18 2:15:13 Power Power Failure (Indeterminate) Team is on the site for corrective INC401471 HDO293 ANGLE_RUE_LAMOU_ET_LAGRACE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/4/2020 17:43 1:50:13 Power Generator failure (Indeterminate) Team is informed, ETA 7:20 PM INC401471 HDO614 STATION_SILOE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/4/2020 17:43 1:50:13 Dependent Affected by the power issue at the main site Affected by HDO293 INC401542 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/4/2020 17:47 1:46:13 Power Generator failure (Indeterminate) Team is informed, 7:30pm. INC401544 HDN156 TIKWA Nord-Ouest Ericsson 2G D Talkpool 7/4/2020 18:10 1:23:13 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 07h40 PM INC401544 HDN169 BEAUCHAMP Nord-Ouest Ericsson 2G D Talkpool 7/4/2020 18:10 1:23:13 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDN156 INC401546 HAIDS195 BOYER Sud ZTE 2G+3G C Talkpool 7/4/2020 18:26 1:07:13 Power Power Failure (Indeterminate) Team is informed, ETA to be provided INC401546 HAIDS194 MARTIN Sud ZTE 2G+3G D Talkpool 7/4/2020 18:26 1:07:13 Dependent Affected by the power issue at the main site Affected by HDS195 Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 645:13:01 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 522:01:01 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 396:04:01 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 227:37:01 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 201:27:01 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/29/2020 10:02 129:25:01 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC399689 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 3:30 87:57:01 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399730 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/1/2020 10:14 81:13:01 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399870 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 79:52:01 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 77:57:01 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400232 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 7/2/2020 1:10 66:17:01 RBS RBS Fault (RUS failure) RUS01B3 faulty. New spare requested for replacement INC400635 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/2/2020 21:05 46:22:01 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400763 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/2/2020 22:58 44:29:01 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare part already collected. ETR not available. INC401386 HDC270 CRETE_A_PIEROT Artibonite Ericsson 2G B Talkpool 7/4/2020 13:02 6:25:01 RBS RBS Fault (Indeterminate) Team is on the site for corrective INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 4:15:01 RBS RBS Fault (Software Issue) License issue. BSS Team is aware and feedback expected from them Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool July 6th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 6th INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security July 6th INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 8th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC401194 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 7/4/2020 0:54 7/4/2020 8:30 7:36:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) RBS dow, over load Need to be justified RBS dow, over load, boost rbs, genset restarted. INC401162 HAIGA051 MORNE_CHATEAU Grande-Anse ZTE 2G+3G B Talkpool 7/3/2020 21:13 7/4/2020 8:45 11:32:15 4:00:00 Not Compliant Power Power Failure (Indeterminate) Genset run at 0 A, power cable from genset to rbs faulty Need to be justified Genset run at 0 A, power cable from genset to rbs faulty, power cable repaired. INC401162 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G C Talkpool 7/3/2020 21:13 7/4/2020 8:45 11:32:15 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HGA051 Cascaded Back in service with the main site. INC401162 HAIGA119 ROSEAUX_CITY Grande-Anse ZTE 2G+3G C Talkpool 7/3/2020 21:13 7/4/2020 8:45 11:32:15 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HGA051 Cascaded Back in service with the main site. INC401162 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G C Talkpool 7/3/2020 21:13 7/4/2020 8:45 11:32:15 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HGA051 Cascaded Back in service with the main site. INC401235 HAIDS117 LES_CAYES SIMON ZTE 2G+3G B Talkpool 7/4/2020 7:13 7/4/2020 10:00 2:47:00 4:00:00 Compliant Power Power Failure (Indeterminate) DC low voltage, battery backup discharged OK DC low voltage, battery backup discharged, breaker trip, Reset alarm, reset breaker and restarted INC401268 HDO401 BEL_AIR_LEOGANE SIMON Ericsson 2G+3G A Talkpool 7/4/2020 10:02 7/4/2020 11:00 0:58:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK No intervention site back in service by itself INC401257 HDS278 KAY FEJIS Sud Ericsson 2G D Talkpool 7/4/2020 8:58 7/4/2020 11:00 2:02:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK No alarm displayed, no battery, make checkup, add 1/2 gallon oil, restarted INC401257 HDS197 MADAME LOUIS Sud Ericsson 2G D Talkpool 7/4/2020 8:58 7/4/2020 11:00 2:02:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS278 Cascaded Back in service with the main site. INC401314 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/4/2020 6:42 7/4/2020 11:53 5:10:59 4:00:00 Not Compliant Power Power Failure (Indeterminate) High temp Need to be justified High temp, radiator dirty, head cylinder crack, add 1 gallon oil, 2 gallon coolant, restarted. INC401344 HDO390 RUE DU PORT Ouest Ericsson 3G A Talkpool 7/4/2020 9:46 7/4/2020 12:53 3:07:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate OK No intervention site back in service by itself INC401308 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/4/2020 4:46 7/4/2020 15:14 10:28:08 4:00:00 Not Compliant Power Power Failure (Indeterminate) Portable genset out of fuel. Need to be justified refueling made on the backup genset. INC401374 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 7/4/2020 12:22 7/4/2020 15:14 2:52:10 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK No alarm displayed, no battery, make checkup, add 1/2 gallon oil, restarted INC401508 HDS006 RAYMOND Sud-Est Ericsson 2G D Talkpool 7/4/2020 14:52 7/4/2020 17:14 2:22:10 4:00:00 Compliant Power Power Failure (Indeterminate) high temp. OK High temp, radiator dirty, radiator refresh, add 1/2 gallon oil, 1 gallon water, restarted INC401508 HDS026 RAYMOND_LES_BAINS Sud-Est Ericsson 2G+3G B Talkpool 7/4/2020 14:52 7/4/2020 17:07 2:15:10 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS006 Cascaded Back in service with the main site. INC401508 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 7/4/2020 14:52 7/4/2020 17:07 2:15:10 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS006 Cascaded Back in service with the main site. INC401508 HDS351 ANSE_A_PITRE Sud-Est Ericsson 3G B Talkpool 7/4/2020 14:52 7/4/2020 17:07 2:15:10 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS006 Cascaded Back in service with the main site. INC401508 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 7/4/2020 14:52 7/4/2020 17:07 2:15:10 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS006 Cascaded Back in service with the main site. INC401508 HDS005 CAYES-JACMEL Sud-Est Ericsson 2G A Talkpool 7/4/2020 14:52 7/4/2020 17:07 2:15:10 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS006 Cascaded Back in service with the main site. INC401508 HDS017 TIMOUILLAGE Sud-Est Ericsson 2G B Talkpool 7/4/2020 14:52 7/4/2020 17:07 2:15:10 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS006 Cascaded Back in service with the main site. INC401508 HDS360 PICHON Sud-Est Ericsson 2G D Talkpool 7/4/2020 14:52 7/4/2020 17:07 2:15:10 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS006 Cascaded Back in service with the main site. INC401315 HDO320 POINTE_A_RAQUETTES Ouest Ericsson 2G D Talkpool 7/4/2020 7:10 7/4/2020 17:07 9:57:10 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC401176 HAIDO189 LA_PEPINIERE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/3/2020 22:04 7/4/2020 7:12 9:07:30 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) Breaker Tripped due to overload Need to be justified Breaker has been reset. INC401216 HDO700 SONAPI_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/4/2020 0:30 7/4/2020 12:19 11:49:02 4:00:00 Not Compliant Power Generator failure (High temperature) High temp due to Fan belt Need to be justified High temp, due fan belt broken , replaced belt and restart with another battery INC401164 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/3/2020 21:29 7/4/2020 11:07 13:37:30 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate. Need to be justified Fail to start, Terminal battery loose contact, Terminal battery has been tight INC401322 HDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G C Talkpool 7/4/2020 7:57 7/4/2020 9:30 1:32:14 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate. OK RCA an resolution details is expected from field team INC400355 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G B Talkpool 7/2/2020 4:07 7/4/2020 10:27 54:19:29 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate. Need to be justified RCA an resolution details is expected from field team INC401195 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/4/2020 1:05 7/4/2020 12:28 11:23:07 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay portable genset has been refueling. INC401195 HDO675 SAINT MARTIN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/4/2020 1:05 7/4/2020 12:28 11:23:07 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDO104 Cascaded Back on air with the main site. INC401222 HDO166 CHARBONNIERE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/4/2020 2:31 7/4/2020 15:17 12:46:07 4:00:00 Not Compliant Power Generator failure (High temperature) High temp due to Fan belt Need to be justified High temp, fan belt broken , replaced belt and restart with another battery INC401202 HDO485 FONEMED Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/3/2020 22:56 7/4/2020 13:45 14:49:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure Need to be justified low oil pressure rear and seal faulty 1.5 gal oil, 1/2 gal coolant added and restart with a battery INC401359 HAIDO661 MON REPOS 40_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/4/2020 11:38 7/4/2020 13:49 2:11:33 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate. OK RCA an resolution details is expected from field team INC401359 HAIDO282 RUE_ELIE_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/4/2020 11:38 7/4/2020 13:49 2:11:33 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO661 Cascaded site back on air with the main site. INC401359 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/4/2020 11:38 7/4/2020 13:49 2:11:33 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO661 Cascaded site back on air with the main site. INC401281 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/4/2020 11:38 7/4/2020 15:09 3:30:47 4:00:00 Compliant Power Generator Failure (Under speed) Under speed due to fuel filter dirty OK engine under speed, fuel filter dirty, filter replaced and restart INC401356 COW028 SONAPI_COW_II Port-au-Prince Huawei 2G+3G C Talkpool 7/4/2020 10:48 7/4/2020 14:50 4:02:33 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate. Need to be justified RCA an resolution details is expected from field team INC401299 HDO054 PROMOBANK_PLAZA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/4/2020 12:59 7/4/2020 15:04 2:04:45 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate. OK RCA an resolution details is expected from field team INC401296 HDO602 THOMASSIN_39 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/4/2020 12:53 7/4/2020 15:45 2:52:25 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate. OK RCA an resolution details is expected from field team INC401405 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/4/2020 13:54 7/4/2020 16:08 2:14:05 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate. OK RCA an resolution details is expected from field team INC401250 HDO059 OHTSU Port-au-Prince Ericsson 3G A Talkpool 7/4/2020 8:15 7/4/2020 15:25 7:10:34 4:00:00 Not Compliant Transmission Transmission issue (Indeterminate) Suspected affected by both links HDO046-Turgeau and HDO621-HDO678 that are down. Fiber team is checking Cascaded site back on air with the main site. INC401250 HAIDO620 MONTAGNE_DES_OLIVIERS Port-au-Prince ZTE 2G+3G+LTE C Talkpool 7/4/2020 8:16 7/4/2020 15:25 7:08:57 4:00:00 Not Compliant Transmission Transmission issue (Indeterminate) Suspected affected by both links HDO046-Turgeau and HDO621-HDO678 that are down. Fiber team is checking Cascaded site back on air with the main site. INC401250 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G B Talkpool 7/4/2020 8:16 7/4/2020 15:25 7:08:57 4:00:00 Not Compliant Transmission Transmission issue (Indeterminate) Suspected affected by both links HDO046-Turgeau and HDO621-HDO678 that are down. Fiber team is checking Cascaded site back on air with the main site. INC401250 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/4/2020 8:16 7/4/2020 15:25 7:08:57 4:00:00 Not Compliant Transmission Transmission issue (Indeterminate) Suspected affected by both links HDO046-Turgeau and HDO621-HDO678 that are down. Fiber team is checking Cascaded site back on air with the main site. INC401250 HAIDO658 MARTISSANT Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/4/2020 8:16 7/4/2020 15:25 7:08:57 4:00:00 Not Compliant Transmission Transmission issue (Indeterminate) Suspected affected by both links HDO046-Turgeau and HDO621-HDO678 that are down. Fiber team is checking Cascaded site back on air with the main site. INC401398 HDO594 DELMAS_65 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/4/2020 13:48 7/4/2020 18:15 4:26:45 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate. Need to be justified RCA an resolution details is expected from field team INC401398 HDO589 JASMIN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/4/2020 13:48 7/4/2020 18:15 4:26:45 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO594 Cascaded site back on air with the main site. INC401170 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/4/2020 6:06 7/4/2020 7:48 1:42:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failure OK The site is back in service once the system got enough charge INC401170 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/4/2020 6:06 7/4/2020 7:48 1:42:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC318 OK The site is back in service once the issue solved at HDC318 INC401230 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE A Talkpool 7/4/2020 6:07 7/4/2020 7:23 1:16:00 4:00:00 Compliant Power Generator failure (Battery Failure) Genset failed to start due to battery failure OK The genset has been restarted with an external battery INC401230 HDO323 BELANTON Ouest Ericsson 2G A Talkpool 7/4/2020 6:07 7/4/2020 7:23 1:16:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO343 OK The site is back in service once the issue solved at HDO343 INC401230 HDO324 LA _MARDELLE Ouest Ericsson 2G A Talkpool 7/4/2020 6:07 7/4/2020 7:23 1:16:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO343 OK The site is back in service once the issue solved at HDO343 INC401230 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 7/4/2020 6:07 7/4/2020 7:23 1:16:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO343 OK The site is back in service once the issue solved at HDO343 INC401230 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 7/4/2020 6:07 7/4/2020 7:23 1:16:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO343 OK The site is back in service once the issue solved at HDO343 INC401179 HDN121 AUBERT Nord-Ouest Ericsson 2G D Talkpool 7/3/2020 22:54 7/4/2020 10:41 11:47:00 4:00:00 Compliant Power Generator failure (High temperature) High Temperature due to radiator dirty Need to be justified 1 gallon of coolant has been added then genset restarted INC401334 HDC230 BOUCAN_CARRE Centre Ericsson 2G D Talkpool 7/4/2020 9:18 7/4/2020 10:18 1:00:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK The last feedback is expected from field team INC401334 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 7/4/2020 9:18 7/4/2020 10:18 1:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC230 OK The site is back in service once the issue solved at HDC230 INC401189 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 7/3/2020 23:55 7/4/2020 10:27 10:32:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK The last feedback is expected from field team INC401243 HAIDC028 KISS IN HOTEL Artibonite Huawei 2G+3G+LTE B Talkpool 7/4/2020 7:56 7/4/2020 11:53 3:57:00 4:00:00 Compliant Power Generator failure (Battery Failure) Faulty starter battery OK The genset has been restarted with an external battery INC401225 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 7/4/2020 1:50 7/4/2020 13:34 11:44:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure on the working genset Need to be justified 1 gallon of oil has been added then genset restarted INC401309 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/4/2020 6:06 7/4/2020 12:15 6:09:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back in service once the system got enough charge INC401182 HDC268 DESARMES Artibonite Ericsson 2G+3G+LTE A Talkpool 7/4/2020 0:53 7/4/2020 12:47 11:54:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK The last feedback is expected from field team INC401182 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 7/4/2020 0:53 7/4/2020 12:47 11:54:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC268 Cascaded The site is back in service once the issue solved at HDC268 INC401182 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 7/4/2020 0:53 7/4/2020 12:47 11:54:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC268 Cascaded The site is back in service once the issue solved at HDC268 INC401225 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 7/4/2020 1:50 7/4/2020 13:34 11:44:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC300 Cascaded The site is back in service once the issue solved at HDC300 INC401231 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/4/2020 6:06 7/4/2020 12:12 6:06:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back in service once the system got enough charge INC401310 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/4/2020 6:24 7/4/2020 12:15 5:51:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back in service once the system got enough charge INC401172 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/4/2020 6:24 7/4/2020 12:19 5:55:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back in service once the system got enough charge INC401275 HDN232 SAVANNE_CARRE Nord-Est Ericsson 2G D Talkpool 7/4/2020 10:34 7/4/2020 12:29 1:55:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK The last feedback is expected from field team INC401336 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 7/4/2020 9:18 7/4/2020 13:53 4:35:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK The last feedback is expected from field team INC400709 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 7/2/2020 17:19 7/4/2020 14:14 44:54:39 4:00:00 Compliant Power Generator Failure (Engine Knocking ) Engine knocking Need to be justified The last feedback is expected from field team INC400709 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/2/2020 17:19 7/4/2020 14:14 44:54:39 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC228 Cascaded The site is back in service once the issue solved at HDC228 INC401054 HDC317 DESLANDES Artibonite Ericsson 2G D Talkpool 7/3/2020 18:22 7/4/2020 14:05 19:43:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK The last feedback is expected from field team INC401267 HDN235 FERRIER Nord-Est Ericsson 2G D Talkpool 7/4/2020 9:38 7/4/2020 12:54 3:16:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Generator maintenance was performed on the site INC401267 HDN234 GRAND_CHEMIN Nord-Est Ericsson 2G D Talkpool 7/4/2020 9:38 7/4/2020 12:54 3:16:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN235 OK The site is back in service once the issue solved at HDN235 INC401267 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 7/4/2020 9:38 7/4/2020 12:54 3:16:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN235 OK The site is back in service once the issue solved at HDN235 INC401267 HDN233 TERRE_BATTE Nord-Est Ericsson 2G D Talkpool 7/4/2020 9:38 7/4/2020 12:54 3:16:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN235 OK The site is back in service once the issue solved at HDN235 INC401355 HDC220 MAISSADE Centre Ericsson 3G B Talkpool 7/4/2020 10:48 7/4/2020 15:33 4:45:00 4:00:00 Compliant RBS RBS Fault (DUW failure) DUW frozen Need to be justified A power reset has been applied on it to solve the issue INC400546 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 7/2/2020 12:58 7/4/2020 16:26 51:27:35 4:00:00 Compliant Power Generator failure (Water Pump Issue) Faulty water pump Need to be justified The faulty water pump was replaced then 2 gallons of water added INC401380 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 7/4/2020 12:30 7/4/2020 16:56 4:26:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure due to oil filter was tight Need to be justified 1 gallon of water and 1/4 gallon of oil added INC401522 HDN226 PLAISANCE Nord Ericsson 2G C Talkpool 7/4/2020 15:30 7/4/2020 17:34 2:04:00 4:00:00 Compliant Power Generator failure (High temperature) High Temperature due to radiator dirty OK A half of gallon of oil added and 1 gallon of coolant added INC401411 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 7/4/2020 14:22 7/4/2020 16:38 2:16:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK The last feedback is expected from field team INC401411 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/4/2020 14:22 7/4/2020 16:38 2:16:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC265 OK The site is back in service once the issue solved at HDC265 INC401411 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/4/2020 14:22 7/4/2020 16:38 2:16:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC265 OK The site is back in service once the issue solved at HDC265 INC401431 HAIDO319 SOURCE_MATELAS Ouest Huawei 2G+3G+LTE A Talkpool 7/4/2020 15:30 7/4/2020 17:16 1:46:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK The last feedback is expected from field team Cells- Down Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC400665 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 7/3/2020 2:14 7/4/2020 14:14 36:00:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) DXU and 1 faulty DTRU Need to be justified DXU and 1 faulty DTRU have been replaced INC401223 HDS025 LAVOUTTE Sud-Est Ericsson 2G C Talkpool 7/4/2020 4:06 7/4/2020 14:14 10:08:10 4:00:00 Not Compliant Power Power Failure (Indeterminate) High temp Need to be justified High temp., fan belt , fan belt replaced INC401196 HDS303 MARIGOT Sud-Est Ericsson 3G B Talkpool 7/4/2020 1:33 7/4/2020 15:14 13:41:29 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC400658 HDS009 CYVADIER Sud-Est Ericsson 3G B Talkpool 7/3/2020 1:50 7/4/2020 15:14 37:24:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC401201 HDC297 DJAKAMAN Artibonite Ericsson 2G D Talkpool 7/3/2020 22:28 7/4/2020 11:54 13:26:00 4:00:00 Compliant RBS RBS Fault (Chassis faulty) DUG Chassis faulty Need to be justified The chassis of the DUG has been replaced INC401289 HDN253 K-FOU_CARACOL Nord-Est Ericsson 2G D Talkpool 7/4/2020 12:28 7/4/2020 17:04 4:36:00 4:00:00 Compliant RBS RBS Fault (Rectifier failure) Faulty rectifier Need to be justified The faulty rectifier has been replaced Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 4 18:41:22 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 5 Jul 2020 00:41:22 +0000 Subject: [Rantt] NOC hourly report at 08:00 PM Message-ID: Hello All, Received the NOC hourly report done at 08:00 PM. Sites off air by Class Class A B C D Total Total 5 7 5 10 27 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 4 1 0 15 ZTE 6 6 1 0 6 Huawei 6 6 6 0 6 Network 25 16 8 0 27 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 16 0 0 2 9 27 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 935:15:07 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 337:02:07 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 271:18:07 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 176:23:07 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 82:28:07 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Spare will be sent at the region for replacement. ETR will share as soon as possible. INC400206 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 20:58 71:42:07 Power Power Failure (Solar System failure) Backup genset out of fuel, Talk pool is not manage his Team to check the solar system INC400387 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 8:18 60:22:07 Power Generator failure (Water Pump Issue) Hose water pump fault , ETR to be provided by TP INC400387 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 8:18 60:22:07 Dependent Affected by the power issue at the main site Affected by HDO592 INC400968 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 7/3/2020 12:17 32:23:07 RBS RBS Fault (DUW failure) Faulty DUW. Spare part not yet available INC401247 HDO455 DUPIN_CORNILLON Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 12:24:07 Power Power Failure (Indeterminate) Team is on the site for corrective INC401247 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 12:24:07 Dependent Affected by the power issue at the main site Affected by HDO455 INC401360 HDN221 PLAINE_DU_NORD Nord Ericsson 3G B Talkpool 7/4/2020 11:04 9:36:07 Transmission Transmission (Fiber issue) Team has found the cut. Assessment ongoing for the repair INC401360 HAIDN312 BALAN Nord ZTE 2G+3G C Talkpool 7/4/2020 11:04 9:36:07 Dependent Affected by the Transmission issue at the main site Affected by HDN221 INC401360 HAIDN271 CERCLE EN VILLE Nord ZTE 2G+3G C Talkpool 7/4/2020 11:04 9:36:07 Dependent Affected by the Transmission issue at the main site Affected by HDN221 INC401360 HAIDN039 BALAN Nord ZTE 2G+3G B Talkpool 7/4/2020 11:04 9:36:07 Dependent Affected by the Transmission issue at the main site Affected by HDN221 INC401360 HAIDN016 MORNE_ROUGE Nord ZTE 2G+3G+LTE A Talkpool 7/4/2020 11:04 9:36:07 Dependent Affected by the Transmission issue at the main site Affected by HDN221 INC401435 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/4/2020 15:40 5:00:07 Power Generator failure (Indeterminate) Team is on site INC401451 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/4/2020 16:42 3:58:07 Power Power Failure (Solar System failure) The site will be back in service once the batteries get enough charge from the sun energy INC401509 HDS303 MARIGOT Sud-Est Ericsson 2G+3G B Talkpool 7/4/2020 17:07 3:33:07 Power Power Failure (Indeterminate) RAN TP team is on site. INC401466 HAIDS215 COTEAUX Sud ZTE 2G+3G B Talkpool 7/4/2020 17:16 3:24:07 Power Power Failure (Indeterminate) Team is working on site. INC401432 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/4/2020 17:18 3:22:07 Power Power Failure (Indeterminate) Team is on the site for corrective INC401471 HDO293 ANGLE_RUE_LAMOU_ET_LAGRACE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/4/2020 17:43 2:57:07 Power Generator failure (Indeterminate) Heavy rain prevent team from reaching the site , waiting for next feedback INC401471 HDO614 STATION_SILOE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/4/2020 17:43 2:57:07 Dependent Affected by the power issue at the main site Affected by HDO293 INC401554 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/4/2020 19:20 1:20:07 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA to be provided INC401554 HDC301 ESTERE BEACH Artibonite Ericsson 2G D Talkpool 7/4/2020 19:20 1:20:07 Dependent Affected by the power issue at the main site Affected by HDC311 INC401554 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/4/2020 19:20 1:20:07 Dependent Affected by the power issue at the main site Affected by HDC311 INC401553 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/4/2020 19:42 0:58:07 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA to be provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool July 6th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Access available, recovery planned today fuel and swap the genset as well. Security July 4th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 6th INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 f July Security July 6th INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 8th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 4 19:36:19 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 5 Jul 2020 01:36:19 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (09:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 09:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 647:21:00 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 524:09:00 RBS RBS Fault (Indeterminate) TX team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 398:12:00 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 203:35:00 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/29/2020 10:02 131:33:00 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC399689 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 3:30 90:05:00 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399730 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/1/2020 10:14 83:21:00 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399870 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 82:00:00 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 80:05:00 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400232 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 7/2/2020 1:10 68:25:00 RBS RBS Fault (RUS failure) RUS01B3 faulty. New spare requested for replacement INC400635 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/2/2020 21:05 48:30:00 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400763 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/2/2020 22:58 46:37:00 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare part already collected. ETR not available. INC400658 HDS009 CYVADIER Sud-Est Ericsson 3G B Talkpool 7/3/2020 1:50 43:45:00 Transmission Transmission (Fiber issue) Faulty fiber cable; spare part need to be replaced. INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 6:23:00 RBS RBS Fault (Software Issue) License issue. BSS Team is aware and feedback expected from them Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 4 19:36:59 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 5 Jul 2020 01:36:59 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 09:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 09:00 PM. Running on Battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time ROB Duration Fault Type Problem Summary Comments No Site reported Running on Battery Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 4 20:24:57 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 5 Jul 2020 02:24:57 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM. Sites off air by Class Class A B C D Total Total 4 5 3 14 26 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 2 1 0 17 ZTE 3 3 1 0 3 Huawei 6 6 5 0 6 Network 25 11 7 0 26 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 0 0 1 5 26 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 936:58:56 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 338:45:56 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 273:01:56 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 178:06:56 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 84:11:56 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Spare will be sent at the region for replacement. ETR will share as soon as possible. INC400206 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 20:58 73:25:56 Power Power Failure (Solar System failure) Backup genset out of fuel, Talkpool is not manage his Team to check the solar system INC400387 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 8:18 62:05:56 Power Generator failure (Water Pump Issue) Hose water pump fault , ETR to be provided by TP INC400387 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 8:18 62:05:56 Dependent Affected by the power issue at the main site Affected by HDO592 INC400968 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 7/3/2020 12:17 34:06:56 RBS RBS Fault (DUW failure) Faulty DUW. Spare part not yet available INC401247 HDO455 DUPIN_CORNILLON Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 14:07:56 Power Generator Failure (Alternator Failure) DC Alternator , Oil sensor, Starter battery faulty and water sensor faulty. Spares not yet available . INC401247 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 14:07:56 Dependent Affected by the power issue at the main site Affected by HDO455 INC401451 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/4/2020 16:42 5:41:56 Power Power Failure (Solar System failure) The site will be back in service once the batteries get enough charge from the sun energy INC401466 HAIDS215 COTEAUX Sud ZTE 2G+3G B Talkpool 7/4/2020 17:16 5:07:56 Power Power Failure (Indeterminate) Team is still working on site. INC401432 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/4/2020 17:18 5:05:56 Power Power Failure (Indeterminate) Site is still down , Team will be back to the site . ETA: to be provided INC401471 HDO293 ANGLE_RUE_LAMOU_ET_LAGRACE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/4/2020 17:43 4:40:56 Power Generator failure (Indeterminate) Heavy rain prevent team from reaching the site , ETA 10:20 PM INC401471 HDO614 STATION_SILOE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/4/2020 17:43 4:40:56 Dependent Affected by the power issue at the main site Affected by HDO293 INC401554 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/4/2020 19:20 3:03:56 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site due to unsafe area. ETA :tomorrow 7 AM INC401554 HDC301 ESTERE BEACH Artibonite Ericsson 2G D Talkpool 7/4/2020 19:20 3:03:56 Dependent Affected by the power issue at the main site Affected by HDC311 INC401554 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/4/2020 19:20 3:03:56 Dependent Affected by the power issue at the main site Affected by HDC311 INC401553 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/4/2020 19:42 2:41:56 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site due to unsafe area. ETA :tomorrow 7 AM INC401602 HDO435 ROBIN Ouest Huawei 2G+3G D Talkpool 7/4/2020 21:05 1:18:56 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. INC401573 HDO436 MICHAUD Ouest Ericsson 2G D Talkpool 7/4/2020 21:10 1:13:56 Power Power Failure (Indeterminate) Island site, No boat available at night, team will reach the site tomorrow at 8 AM INC401608 HAIDO151 FONTAMARA_27 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/4/2020 21:31 0:52:56 Power Generator failure (Indeterminate) Team has been informed , ETA not yet provided INC401609 HDC226 MARIN Artibonite Ericsson 2G D Talkpool 7/4/2020 21:34 0:49:56 Power Power Failure (Indeterminate) Team is already informed . ETA to be provided INC401611 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 7/4/2020 21:42 0:41:56 Power Power Failure (Indeterminate) Team is already informed . ETA to be provided INC401578 HDO331 PETIT_BOIS Ouest Ericsson 2G A Talkpool 7/4/2020 21:51 0:32:56 Power Power Failure (Indeterminate) Team is already informed . ETA to be provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool July 6th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Access available, recovery planned today fuel and swap the genset as well. Security July 4th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 6th INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 f July Security July 6th INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 8th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 4 22:20:19 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 5 Jul 2020 04:20:19 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 12:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 12:00 AM. Running on Battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time ROB Duration Fault Type Problem Summary Comments No Site reported Running on Battery Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 4 22:30:20 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 5 Jul 2020 04:30:20 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM. Sites off air by Class Class A B C D Total Total 6 6 4 16 32 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 18 5 1 0 22 ZTE 3 3 1 0 3 Huawei 6 6 6 0 6 Network 27 14 8 0 31 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 0 0 1 9 32 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 939:03:50 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 340:50:50 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 275:06:50 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 180:11:50 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 86:16:50 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Spare will be sent at the region for replacement. ETR will share as soon as possible. INC400206 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 20:58 75:30:50 Power Power Failure (Solar System failure) Backup genset out of fuel, Talkpool is not manage his Team to check the solar system INC400387 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 8:18 64:10:50 Power Generator failure (Water Pump Issue) Hose water pump fault , ETR to be provided by TP INC400387 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 8:18 64:10:50 Dependent Affected by the power issue at the main site Affected by HDO592 INC400968 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 7/3/2020 12:17 36:11:50 RBS RBS Fault (DUW failure) Faulty DUW. Spare part not yet available INC401247 HDO455 DUPIN_CORNILLON Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 16:12:50 Power Generator Failure (Alternator Failure) DC Alternator , Oil sensor, Starter battery faulty and water sensor faulty. Spares not yet available . INC401247 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 16:12:50 Dependent Affected by the power issue at the main site Affected by HDO455 INC401451 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/4/2020 16:42 7:46:50 Power Power Failure (Solar System failure) The site will be back in service once the batteries get enough charge from the sun energy INC401432 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/4/2020 17:18 7:10:50 Power Power Failure (Indeterminate) Site is still down , Team will be back to the site . ETA: to be provided INC401554 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/4/2020 19:20 5:08:50 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site due to unsafe area. ETA :tomorrow 7 AM INC401554 HDC301 ESTERE BEACH Artibonite Ericsson 2G D Talkpool 7/4/2020 19:20 5:08:50 Dependent Affected by the power issue at the main site Affected by HDC311 INC401554 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/4/2020 19:20 5:08:50 Dependent Affected by the power issue at the main site Affected by HDC311 INC401553 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/4/2020 19:42 4:46:50 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site due to unsafe area. ETA :tomorrow 7 AM INC401573 HDO436 MICHAUD Ouest Ericsson 2G D Talkpool 7/4/2020 21:10 3:18:50 Power Power Failure (Indeterminate) Island site, No boat available at night, team will reach the site tomorrow at 8 AM INC401608 HAIDO151 FONTAMARA_27 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/4/2020 21:31 2:57:50 Power Generator failure (Indeterminate) Red zone site , ETA 7/5/2020 ETA 7:00 AM INC401611 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 7/4/2020 21:42 2:46:50 Power Power Failure (Indeterminate) unsafe area, team will reach at 8 AM INC401586 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 7/4/2020 21:42 2:46:50 Power Power Failure (Indeterminate) Team is already informed . ETA to be provided INC401586 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/4/2020 21:42 2:46:50 Dependent Affected by the power issue at the main site Affected by HDN167 INC401586 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/4/2020 21:42 2:46:50 Dependent Affected by the power issue at the main site Affected by HDN167 INC401586 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/4/2020 21:42 2:46:50 Dependent Affected by the power issue at the main site Affected by HDN167 INC401586 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Talkpool 7/4/2020 21:42 2:46:50 Dependent Affected by the power issue at the main site Affected by HDN167 INC401578 HDO331 PETIT_BOIS Ouest Ericsson 2G A Talkpool 7/4/2020 21:51 2:37:50 Power Power Failure (Indeterminate) Team is already informed . ETA :1 h AM INC401610 HDO089 CITE_ETERNEL Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/4/2020 21:53 2:35:50 Power Generator failure (Indeterminate) Red zone site , ETA 7/5/2020 ETA 7:00 AM INC401581 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/4/2020 22:29 1:59:50 Power Generator failure (Indeterminate) Team has been dispatched , ETA 12:45 AM INC401620 HDO513 RUELLE VAILLANT_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/4/2020 23:29 0:59:50 Power Generator failure (Indeterminate) Team has been dispatched , ETA not yet provided INC401616 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 7/4/2020 23:36 0:52:50 Power Power Failure (Indeterminate) Portable genset is out of fuel . Follow up is needed to refuel it. INC401616 HDC342 TIERA MUSCADY Centre 2G D Talkpool 7/4/2020 23:36 0:52:50 Dependent Affected by the power issue at the main site Affected by HDC228 INC401622 HAIDS117 SIMON Sud ZTE 2G+3G B Talkpool 7/4/2020 23:51 0:37:50 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool July 6th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Access available, recovery planned today fuel and swap the genset as well. Security July 5th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 6th INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 f July Security July 6th INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 8th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 4 22:39:05 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 5 Jul 2020 04:39:05 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 527:12:03 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/29/2020 10:02 134:36:03 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 83:08:03 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400635 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/2/2020 21:05 51:33:03 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400763 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/2/2020 22:58 49:40:03 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare part already collected. ETR not available. INC400658 HDS009 CYVADIER Sud-Est Ericsson 3G B Talkpool 7/3/2020 1:50 46:48:03 Transmission Transmission (Fiber issue) Faulty fiber cable; spare part need to be replaced. INC401593 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 7/4/2020 17:07 7:31:03 Transmission Transmission (Indeterminate) The 2G upgrade is not yet complete by RAN Digicel team. E1 missing. INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 650:24:03 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 401:15:03 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 206:38:03 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399689 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 3:30 93:08:03 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399730 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/1/2020 10:14 86:24:03 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399870 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 85:03:03 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400232 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 7/2/2020 1:10 71:28:03 RBS RBS Fault (RUS failure) RUS01B3 faulty. New spare requested for replacement INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 9:26:03 RBS RBS Fault (Software Issue) License issue. BSS Team is aware and feedback expected from them Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 4 23:28:15 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 5 Jul 2020 05:28:15 +0000 Subject: [Rantt] NOC hourly report at 01:00 AM Message-ID: Hello All, Received the NOC hourly report done at 01:00 AM. Sites off air by Class Class A B C D Total Total 8 6 7 16 37 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 20 6 1 0 24 ZTE 3 3 1 0 3 Huawei 10 10 10 1 10 Network 33 19 12 1 37 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 0 0 2 12 37 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 940:02:17 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 341:49:17 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 276:05:17 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 181:10:17 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 87:15:17 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Spare will be sent at the region for replacement. ETR will share as soon as possible. INC400206 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 20:58 76:29:17 Power Power Failure (Solar System failure) Backup genset out of fuel, Talkpool is not manage his Team to check the solar system INC400387 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 8:18 65:09:17 Power Generator failure (Water Pump Issue) Hose water pump fault , ETR to be provided by TP INC400387 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 8:18 65:09:17 Dependent Affected by the power issue at the main site Affected by HDO592 INC400968 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 7/3/2020 12:17 37:10:17 RBS RBS Fault (DUW failure) Faulty DUW. Spare part not yet available INC401247 HDO455 DUPIN_CORNILLON Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 17:11:17 Power Generator Failure (Alternator Failure) DC Alternator , Oil sensor, Starter battery faulty and water sensor faulty. Spares not yet available . INC401247 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 17:11:17 Dependent Affected by the power issue at the main site Affected by HDO455 INC401451 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/4/2020 16:42 8:45:17 Power Power Failure (Solar System failure) The site will be back in service once the batteries get enough charge from the sun energy INC401432 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/4/2020 17:18 8:09:17 Transmission Transmission (Indeterminate) No Power issue found , TX Team is already dispatched . ETA to be provided INC401554 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/4/2020 19:20 6:07:17 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site due to unsafe area. ETA : 7 AM INC401554 HDC301 ESTERE BEACH Artibonite Ericsson 2G D Talkpool 7/4/2020 19:20 6:07:17 Dependent Affected by the power issue at the main site Affected by HDC311 INC401554 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/4/2020 19:20 6:07:17 Dependent Affected by the power issue at the main site Affected by HDC311 INC401553 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/4/2020 19:42 5:45:17 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site due to unsafe area. ETA:7 AM INC401573 HDO436 MICHAUD Ouest Ericsson 2G D Talkpool 7/4/2020 21:10 4:17:17 Power Power Failure (Indeterminate) Island site, No boat available at night, team will reach the site at 8 AM INC401608 HAIDO151 FONTAMARA_27 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/4/2020 21:31 3:56:17 Power Generator failure (Indeterminate) Red zone site , ETA 7/5/2020 ETA 7:00 AM INC401611 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 7/4/2020 21:42 3:45:17 Power Power Failure (Indeterminate) unsafe area, team will reach at 8 AM INC401586 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 7/4/2020 21:42 3:45:17 Power Power Failure (Indeterminate) Red Zone , Team will reach the site at 7 AM INC401586 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/4/2020 21:42 3:45:17 Dependent Affected by the power issue at the main site Affected by HDN167 INC401586 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/4/2020 21:42 3:45:17 Dependent Affected by the power issue at the main site Affected by HDN167 INC401586 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/4/2020 21:42 3:45:17 Dependent Affected by the power issue at the main site Affected by HDN167 INC401586 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Talkpool 7/4/2020 21:42 3:45:17 Dependent Affected by the power issue at the main site Affected by HDN167 INC401578 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 7/4/2020 21:51 3:36:17 Power Power Failure (Indeterminate) Team is already informed . New ETA :1 h20 AM INC401610 HDO089 CITE_ETERNEL Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/4/2020 21:53 3:34:17 Power Generator failure (Indeterminate) Red zone site , ETA 7/5/2020 ETA 7:00 AM INC401581 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/4/2020 22:29 2:58:17 Power Generator failure (Indeterminate) Team has been dispatched , ETA expired , waiting for next feedback INC401620 HDO513 RUELLE VAILLANT_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/4/2020 23:29 1:58:17 Power Generator failure (Indeterminate) Team has been dispatched , ETA not yet provided INC401616 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 7/4/2020 23:36 1:51:17 Power Power Failure (Indeterminate) Portable genset is out of fuel . Rescue process is needed to back up the site. INC401616 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/4/2020 23:36 1:51:17 Dependent Affected by the power issue at the main site Affected by HDC228 INC401622 HAIDS117 SIMON Sud ZTE 2G+3G B Talkpool 7/4/2020 23:51 1:36:17 Power Power Failure (Indeterminate) Access issue at night. Team will reach the site this morning at 8:10 am. INC401600 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/5/2020 0:06 1:21:17 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. INC401701 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/5/2020 0:16 1:11:17 Power Generator failure (Indeterminate) Team has been dispatched , ETA 2:15 AM INC401701 HDO101 RESERVOIR Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/5/2020 0:16 1:11:17 Dependent Affected by the power issue at the main site Affected by ring HDO457-HDO513 INC401701 HDO262 REIMBOLD_IMP. PERICLES_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/5/2020 0:16 1:11:17 Dependent Affected by the power issue at the main site Affected by ring HDO457-HDO513 INC401701 HDO635 RUE_MONPLAISIR Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/5/2020 0:16 1:11:17 Dependent Affected by the power issue at the main site Affected by ring HDO457-HDO513 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool July 6th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Access available, recovery planned today fuel and swap the genset as well. Security July 5th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 6th INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 f July Security July 6th INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 8th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 5 01:21:20 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 5 Jul 2020 07:21:20 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (03:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 03:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 653:06:18 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 529:54:18 RBS RBS Fault (Indeterminate) TX team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 403:57:18 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 209:20:18 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/29/2020 10:02 137:18:18 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC399689 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 3:30 95:50:18 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399730 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/1/2020 10:14 89:06:18 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399870 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 87:45:18 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 85:50:18 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400232 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 7/2/2020 1:10 74:10:18 RBS RBS Fault (RUS failure) RUS01B3 faulty. New spare requested for replacement INC400635 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/2/2020 21:05 54:15:18 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400763 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/2/2020 22:58 52:22:18 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare part already collected. ETR not available. INC400658 HDS009 CYVADIER Sud-Est Ericsson 3G B Talkpool 7/3/2020 1:50 49:30:18 Transmission Transmission (Fiber issue) Faulty fiber cable; spare part need to be replaced. INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 12:08:18 RBS RBS Fault (Software Issue) License issue. BSS Team is aware and feedback expected from them INC401593 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 7/4/2020 17:07 10:13:18 Transmission Transmission (Indeterminate) The 2G upgrade is not yet complete by RAN Digicel team. E1 missing. INC401709 HDO404 THOZIN Ouest Ericsson 2G D Talkpool 7/5/2020 2:00 1:20:18 RBS RBS Fault (Indeterminate) TP is not managing his team to reach the site. INC401715 HDN237 LA_VICTOIRE Nord Ericsson 2G C Talkpool 7/5/2020 3:10 0:10:18 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA not provided yet. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 5 01:22:00 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 5 Jul 2020 07:22:00 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 03:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 03:00 AM. Running on Battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time ROB Duration Fault Type Problem Summary Comments No Site reported Running on Battery Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 5 01:25:10 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 5 Jul 2020 07:25:10 +0000 Subject: [Rantt] NOC hourly report at 03:00 AM Message-ID: Hello All, Received the NOC hourly report done at 03:00 AM. Sites off air by Class Class A B C D Total Total 9 7 9 18 43 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 23 6 1 0 27 ZTE 5 5 2 0 5 Huawei 11 11 11 1 11 Network 39 22 14 1 43 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 28 0 0 2 13 43 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 941:58:52 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 343:45:52 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 278:01:52 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 183:06:52 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 89:11:52 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Spare will be sent at the region for replacement. ETR will share as soon as possible. INC400206 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 20:58 78:25:52 Power Power Failure (Solar System failure) Backup genset out of fuel, Talkpool is not manage his Team to check the solar system INC400387 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 8:18 67:05:52 Power Generator failure (Water Pump Issue) Hose water pump fault , ETR to be provided by TP INC400387 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 8:18 67:05:52 Dependent Affected by the power issue at the main site Affected by HDO592 INC400968 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 7/3/2020 12:17 39:06:52 RBS RBS Fault (DUW failure) Faulty DUW. Spare part not yet available INC401247 HDO455 DUPIN_CORNILLON Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 19:07:52 Power Generator Failure (Alternator Failure) DC Alternator , Oil sensor, Starter battery faulty and water sensor faulty. Spares not yet available . INC401247 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 19:07:52 Dependent Affected by the power issue at the main site Affected by HDO455 INC401451 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/4/2020 16:42 10:41:52 Power Power Failure (Solar System failure) The site will be back in service once the batteries get enough charge from the sun energy INC401432 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/4/2020 17:18 10:05:52 Transmission Transmission (Indeterminate) No Power issue found , TX Team is already dispatched . ETA:7 AM INC401554 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/4/2020 19:20 8:03:52 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site due to unsafe area. ETA : 7 AM INC401554 HDC301 ESTERE BEACH Artibonite Ericsson 2G D Talkpool 7/4/2020 19:20 8:03:52 Dependent Affected by the power issue at the main site Affected by HDC311 INC401554 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/4/2020 19:20 8:03:52 Dependent Affected by the power issue at the main site Affected by HDC311 INC401553 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/4/2020 19:42 7:41:52 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site due to unsafe area. ETA:7 AM INC401573 HDO436 MICHAUD Ouest Ericsson 2G D Talkpool 7/4/2020 21:10 6:13:52 Power Power Failure (Indeterminate) Island site, No boat available at night, team will reach the site at 8 AM INC401608 HAIDO151 FONTAMARA_27 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/4/2020 21:31 5:52:52 Power Generator failure (Indeterminate) Red zone site , ETA 7/5/2020 ETA 7:00 AM INC401611 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 7/4/2020 21:42 5:41:52 Power Power Failure (Indeterminate) unsafe area, team will reach at 8 AM INC401586 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 7/4/2020 21:42 5:41:52 Power Power Failure (Indeterminate) Red Zone , Team will reach the site at 7 AM INC401586 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/4/2020 21:42 5:41:52 Dependent Affected by the power issue at the main site Affected by HDN167 INC401586 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/4/2020 21:42 5:41:52 Dependent Affected by the power issue at the main site Affected by HDN167 INC401586 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/4/2020 21:42 5:41:52 Dependent Affected by the power issue at the main site Affected by HDN167 INC401586 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Talkpool 7/4/2020 21:42 5:41:52 Dependent Affected by the power issue at the main site Affected by HDN167 INC401578 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 7/4/2020 21:51 5:32:52 Power Power Failure (Indeterminate) Team is already informed . New ETA :1 h20 AM INC401610 HDO089 CITE_ETERNEL Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/4/2020 21:53 5:30:52 Power Generator failure (Indeterminate) Red zone site , ETA 7/5/2020 ETA 7:00 AM INC401620 HDO513 RUELLE VAILLANT_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/4/2020 23:29 3:54:52 Power Generator failure (Indeterminate) Access issue , site inspector has been informed , next update is ex[pected INC401616 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 7/4/2020 23:36 3:47:52 Power Power Failure (Indeterminate) Portable genset is out of fuel . Rescue process is needed to back up the site. INC401616 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/4/2020 23:36 3:47:52 Dependent Affected by the power issue at the main site Affected by HDC228 INC401622 HAIDS117 SIMON Sud ZTE 2G+3G B Talkpool 7/4/2020 23:51 3:32:52 Power Power Failure (Indeterminate) Access issue at night. Team will reach the site this morning at 8:10 am. INC401600 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/5/2020 0:06 3:17:52 Power Generator failure (Fuel issue) The portable generator is running out of fuel. The refueling is planned this morning by TP. ETR to be provided. INC401701 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/5/2020 0:16 3:07:52 Power Generator failure (Indeterminate) Team has been dispatched , ETA expired , waiting for next update INC401701 HDO101 RESERVOIR Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/5/2020 0:16 3:07:52 Dependent Affected by the power issue at the main site Affected by ring HDO457-HDO513 INC401701 HDO262 REIMBOLD_IMP. PERICLES_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/5/2020 0:16 3:07:52 Dependent Affected by the power issue at the main site Affected by ring HDO457-HDO513 INC401701 HDO635 RUE_MONPLAISIR Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/5/2020 0:16 3:07:52 Dependent Affected by the power issue at the main site Affected by ring HDO457-HDO513 INC401630 HDO493 RUE_CAPOIS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/5/2020 0:51 2:32:52 Power Generator failure (Indeterminate) Team has been dispatched , ETA not yet provided INC401631 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 7/5/2020 1:28 1:55:52 Power Power Failure (Indeterminate) Genset was turned off by the landlord. Site is expected to be operational this morning. INC401633 HAIDO509 TABARRE_59 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/5/2020 1:42 1:41:52 Power Generator failure (Indeterminate) Team has been dispatched , ETA 4:20 AM INC401710 HDO389 CA IRA_COW Ouest Ericsson 2G D Talkpool 7/5/2020 2:22 1:01:52 Power Power Failure (Indeterminate) Team has been informed; ETA 5:00 am. INC401710 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 7/5/2020 2:22 1:01:52 Dependent Affected by the power issue at the main site Affected by HDO389 INC401711 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 7/5/2020 2:28 0:55:52 Power Power Failure (Solar System failure) Solar system failed; site should back in service with the sun energy. INC401646 HDN269 BOIS LAURENCE Nord-Est Ericsson 2G D Talkpool 7/5/2020 3:00 0:23:52 Power Power Failure (Indeterminate) Team is already informed . ETA to be provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool July 6th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Access available, recovery planned today fuel and swap the genset as well. Security July 5th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 6th INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 f July Security July 6th INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 8th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 5 02:22:03 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 5 Jul 2020 08:22:03 +0000 Subject: [Rantt] NOC hourly report at 04:00 AM Message-ID: Hello All, Received the NOC hourly report done at 04:00 AM. Sites off air by Class Class A B C D Total Total 8 8 11 18 45 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 25 9 1 0 30 ZTE 6 6 2 0 6 Huawei 9 9 9 1 9 Network 40 24 12 1 45 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 30 0 0 2 13 45 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 942:55:34 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 344:42:34 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 278:58:34 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 184:03:34 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 90:08:34 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Spare will be sent at the region for replacement. ETR will share as soon as possible. INC400206 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 20:58 79:22:34 Power Power Failure (Solar System failure) Backup genset out of fuel, Talkpool is not manage his Team to check the solar system INC400387 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 8:18 68:02:34 Power Generator failure (Water Pump Issue) Hose water pump fault , ETR to be provided by TP INC400387 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 8:18 68:02:34 Dependent Affected by the power issue at the main site Affected by HDO592 INC400968 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 7/3/2020 12:17 40:03:34 RBS RBS Fault (DUW failure) Faulty DUW. Spare part not yet available INC401247 HDO455 DUPIN_CORNILLON Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 20:04:34 Power Generator Failure (Alternator Failure) DC Alternator , Oil sensor, Starter battery faulty and water sensor faulty. Spares not yet available . INC401247 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 20:04:34 Dependent Affected by the power issue at the main site Affected by HDO455 INC401451 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/4/2020 16:42 11:38:34 Power Power Failure (Solar System failure) The site will be back in service once the batteries get enough charge from the sun energy INC401432 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/4/2020 17:18 11:02:34 Transmission Transmission (Indeterminate) No Power issue found , TX Team is already dispatched . ETA:7 AM INC401554 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/4/2020 19:20 9:00:34 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site due to unsafe area. ETA : 7 AM INC401554 HDC301 ESTERE BEACH Artibonite Ericsson 2G D Talkpool 7/4/2020 19:20 9:00:34 Dependent Affected by the power issue at the main site Affected by HDC311 INC401554 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/4/2020 19:20 9:00:34 Dependent Affected by the power issue at the main site Affected by HDC311 INC401553 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/4/2020 19:42 8:38:34 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site due to unsafe area. ETA:7 AM INC401573 HDO436 MICHAUD Ouest Ericsson 2G D Talkpool 7/4/2020 21:10 7:10:34 Power Power Failure (Indeterminate) Island site, No boat available at night, team will reach the site at 8 AM INC401608 HAIDO151 FONTAMARA_27 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/4/2020 21:31 6:49:34 Power Generator failure (Indeterminate) Red zone site , ETA 7/5/2020 ETA 7:00 AM INC401611 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 7/4/2020 21:42 6:38:34 Power Power Failure (Indeterminate) unsafe area, team will reach at 8 AM INC401586 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 7/4/2020 21:42 6:38:34 Power Power Failure (Indeterminate) Red Zone , Team will reach the site at 7 AM INC401586 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/4/2020 21:42 6:38:34 Dependent Affected by the power issue at the main site Affected by HDN167 INC401586 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/4/2020 21:42 6:38:34 Dependent Affected by the power issue at the main site Affected by HDN167 INC401586 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/4/2020 21:42 6:38:34 Dependent Affected by the power issue at the main site Affected by HDN167 INC401586 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Talkpool 7/4/2020 21:42 6:38:34 Dependent Affected by the power issue at the main site Affected by HDN167 INC401578 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 7/4/2020 21:51 6:29:34 Power Power Failure (Indeterminate) Talkpool is not managed the team to reach the site INC401610 HDO089 CITE_ETERNEL Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/4/2020 21:53 6:27:34 Power Generator failure (Indeterminate) Red zone site , ETA 7/5/2020 ETA 7:00 AM INC401620 HDO513 RUELLE VAILLANT_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/4/2020 23:29 4:51:34 Power Generator failure (Indeterminate) Access issue , site inspector has been informed , next update is expected at 5:00 AM INC401616 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 7/4/2020 23:36 4:44:34 Power Power Failure (Indeterminate) Portable genset is out of fuel . Rescue process is needed to back up the site. INC401616 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/4/2020 23:36 4:44:34 Dependent Affected by the power issue at the main site Affected by HDC228 INC401622 HAIDS117 SIMON Sud ZTE 2G+3G B Talkpool 7/4/2020 23:51 4:29:34 Power Power Failure (Indeterminate) Access issue at night. Team will reach the site this morning at 8:10 am. INC401600 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/5/2020 0:06 4:14:34 Power Generator failure (Fuel issue) The portable generator is running out of fuel. The refueling is planned this morning by TP. ETR to be provided. INC401701 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/5/2020 0:16 4:04:34 Power Generator failure (Indeterminate) Team had an access issue to enter the site , waiting for next feedback INC401701 HDO101 RESERVOIR Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/5/2020 0:16 4:04:34 Dependent Affected by the power issue at the main site Affected by ring HDO457-HDO513 INC401701 HDO262 REIMBOLD_IMP. PERICLES_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/5/2020 0:16 4:04:34 Dependent Affected by the power issue at the main site Affected by ring HDO457-HDO513 INC401701 HDO635 RUE_MONPLAISIR Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/5/2020 0:16 4:04:34 Dependent Affected by the power issue at the main site Affected by ring HDO457-HDO513 INC401631 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 7/5/2020 1:28 2:52:34 Power Power Failure (Indeterminate) Genset was turned off by the landlord. Site is expected to be operational this morning. INC401710 HDO389 CA IRA_COW Ouest Ericsson 2G D Talkpool 7/5/2020 2:22 1:58:34 Power Power Failure (Indeterminate) Team has been informed; ETA 5:00 am. INC401710 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 7/5/2020 2:22 1:58:34 Dependent Affected by the power issue at the main site Affected by HDO389 INC401711 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 7/5/2020 2:28 1:52:34 Power Power Failure (Solar System failure) Solar system failed; site should back in service with the sun energy. INC401646 HDN269 BOIS LAURENCE Nord-Est Ericsson 2G D Talkpool 7/5/2020 3:00 1:20:34 Power Power Failure (Indeterminate) Team is already informed . ETA :7 AM INC401715 HDN237 LA_VICTOIRE Nord Ericsson 2G+3G C Talkpool 7/5/2020 3:10 1:10:34 Power Power Failure (Indeterminate) Team is already informed . ETA :6 AM INC401721 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 7/5/2020 3:20 1:00:34 Power Power Failure (Indeterminate) Team is already informed . ETA : 8 AM INC401728 HAIDS212 SAINT_JEAN_DU_SUD Sud ZTE 2G+3G C Talkpool 7/5/2020 3:50 0:30:34 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. INC401650 HDC260 DESSALINES Artibonite Ericsson 3G A Talkpool 7/5/2020 3:58 0:22:34 Power Power Failure (Indeterminate) Team is already informed . ETA to be provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool July 6th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Access available, recovery planned today fuel and swap the genset as well. Security July 5th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 6th INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 f July Security July 6th INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 8th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 5 04:20:45 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 5 Jul 2020 10:20:45 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 06:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 06:00 AM. Running on Battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time ROB Duration Fault Type Problem Summary Comments No Site reported Running on Battery Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 5 04:22:24 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 5 Jul 2020 10:22:24 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (06:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 656:07:10 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 532:55:10 RBS RBS Fault (Indeterminate) TX team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 406:58:10 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 212:21:10 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/29/2020 10:02 140:19:10 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC399689 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 3:30 98:51:10 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399730 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/1/2020 10:14 92:07:10 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399870 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 90:46:10 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 88:51:10 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400232 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 7/2/2020 1:10 77:11:10 RBS RBS Fault (RUS failure) RUS01B3 faulty. New spare requested for replacement INC400635 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/2/2020 21:05 57:16:10 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400763 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/2/2020 22:58 55:23:10 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare part already collected. ETR not available. INC400658 HDS009 CYVADIER Sud-Est Ericsson 3G B Talkpool 7/3/2020 1:50 52:31:10 Transmission Transmission (Fiber issue) Faulty fiber cable; spare part need to be replaced. INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 15:09:10 RBS RBS Fault (Software Issue) License issue. BSS Team is aware and feedback expected from them INC401593 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 7/4/2020 17:07 13:14:10 Transmission Transmission (Indeterminate) The 2G upgrade is not yet complete by RAN Digicel team. E1 missing. INC401709 HDO404 THOZIN Ouest Ericsson 2G D Talkpool 7/5/2020 2:00 4:21:10 RBS RBS Fault (Indeterminate) TP is not managing his team to reach the site. INC401715 HDN237 LA_VICTOIRE Nord Ericsson 2G C Talkpool 7/5/2020 3:10 3:11:10 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA expired, new ETA not provided yet. INC401650 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 7/5/2020 3:58 2:23:10 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 5 05:22:34 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 5 Jul 2020 11:22:34 +0000 Subject: [Rantt] NOC SITES REPORT updated for this July 05th, 2020 till 7:00 AM. Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this July 05th, 2020 till 7:00 AM. > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 945:49:21 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 347:36:21 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 281:52:21 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 186:57:21 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 93:02:21 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Spare will be sent at the region for replacement. ETR will share as soon as possible. INC400206 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 20:58 82:16:21 Power Power Failure (Solar System failure) Backup genset out of fuel, Talkpool is not manage his Team to check the solar system INC400387 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 8:18 70:56:21 Power Generator failure (Water Pump Issue) Hose water pump fault , ETR to be provided by TP INC400387 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 8:18 70:56:21 Dependent Affected by the power issue at the main site Affected by HDO592 INC400968 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 7/3/2020 12:17 42:57:21 RBS RBS Fault (DUW failure) Faulty DUW. Spare part not yet available INC401247 HDO455 DUPIN_CORNILLON Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 22:58:21 Power Generator Failure (Alternator Failure) DC Alternator , Oil sensor,Starter battery faulty and water sensor faulty. Spares not yet available . INC401247 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 22:58:21 Dependent Affected by the power issue at the main site Affected by HDO455 INC401451 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/4/2020 16:42 14:32:21 Power Power Failure (Solar System failure) The site will be back in service once the batteries get enough charge from the sun energy INC401432 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/4/2020 17:18 13:56:21 Transmission Transmission (Indeterminate) No Power issue found , TX Team is already dispatched . ETA:7 AM INC401554 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/4/2020 19:20 11:54:21 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site due to unsafe area. ETA : 7 AM INC401554 HDC301 ESTERE BEACH Artibonite Ericsson 2G D Talkpool 7/4/2020 19:20 11:54:21 Dependent Affected by the power issue at the main site Affected by HDC311 INC401554 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/4/2020 19:20 11:54:21 Dependent Affected by the power issue at the main site Affected by HDC311 INC401553 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/4/2020 19:42 11:32:21 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site due to unsafe area. ETA:7 AM INC401573 HDO436 MICHAUD Ouest Ericsson 2G D Talkpool 7/4/2020 21:10 10:04:21 Power Power Failure (Indeterminate) Island site, No boat available at night, team will reach the site at 8 AM INC401608 HAIDO151 FONTAMARA_27 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/4/2020 21:31 9:43:21 Power Generator failure (Indeterminate) Red zone site , ETA 7/5/2020 ETA 7:00 AM INC401611 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 7/4/2020 21:42 9:32:21 Power Power Failure (Indeterminate) unsafe area, team will reach at 8 AM INC401586 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 7/4/2020 21:42 9:32:21 Power Power Failure (Indeterminate) Red Zone , Team will reach the site at 7 AM INC401586 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/4/2020 21:42 9:32:21 Dependent Affected by the power issue at the main site Affected by HDN167 INC401586 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/4/2020 21:42 9:32:21 Dependent Affected by the power issue at the main site Affected by HDN167 INC401586 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/4/2020 21:42 9:32:21 Dependent Affected by the power issue at the main site Affected by HDN167 INC401586 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Talkpool 7/4/2020 21:42 9:32:21 Dependent Affected by the power issue at the main site Affected by HDN167 INC401578 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A O&M_fuel 7/4/2020 21:51 9:23:21 Fuel Generator failure (Fuel issue) Fuel Team is already informed since 7/5/2020 at 6h3 INC401610 HDO089 CITE_ETERNEL Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/4/2020 21:53 9:21:21 Power Generator failure (Indeterminate) Red zone site , ETA 7/5/2020 ETA 7:00 AM INC401620 HDO513 RUELLE VAILLANT_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/4/2020 23:29 7:45:21 Power Generator failure (Indeterminate) Team is on site INC401616 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 7/4/2020 23:36 7:38:21 Power Power Failure (Indeterminate) Portable genset is out of fuel . Rescue process is needed to back up the site. INC401616 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/4/2020 23:36 7:38:21 Dependent Affected by the power issue at the main site Affected by HDC228 INC401622 HAIDS117 SIMON Sud ZTE 2G+3G B Talkpool 7/4/2020 23:51 7:23:21 Power Power Failure (Indeterminate) Access issue at night. Team will reach the site this morning at 8:10 am. INC401630 HDO493 RUE_CAPOIS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/5/2020 0:51 6:23:21 Power Generator failure (Indeterminate) Team has been dispatched , ETA 6:30 AM INC401710 HDO389 CA IRA_COW Ouest Ericsson 2G D Talkpool 7/5/2020 2:22 4:52:21 Power Power Failure (Indeterminate) Faulty DC alternator need to be changed. Spare part has been requested. ETR not available yet. INC401710 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 7/5/2020 2:22 4:52:21 Dependent Affected by the power issue at the main site Affected by HDO389 INC401711 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 7/5/2020 2:28 4:46:21 Power Power Failure (Solar System failure) Solar system failed; site should back in service with the sun energy. INC401721 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 7/5/2020 3:20 3:54:21 Power Power Failure (Indeterminate) Team is already informed . ETA : 8 AM INC401728 HAIDS212 SAINT_JEAN_DU_SUD Sud ZTE 2G+3G C Talkpool 7/5/2020 3:50 3:24:21 Power Power Failure (Indeterminate) ETA 6:45 am expired; they request 30 mns more to reach the site. INC401650 HDC260 DESSALINES Artibonite Ericsson 3G A Talkpool 7/5/2020 3:58 3:16:21 Power Power Failure (Indeterminate) Team is already informed . ETA :8 AM INC401654 HDO380 RUE_DES_RAMPARDS_COW Ouest Ericsson 2G A Talkpool 7/5/2020 4:18 2:56:21 Power Power Failure (Indeterminate) Team has been informed; ETA 7:15 am. INC401730 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/5/2020 4:26 2:48:21 Power Power Failure (Indeterminate) Team is already informed . ETA :8 AM INC401655 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 7/5/2020 4:26 2:48:21 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( July 5th 2020) at 6:00 am. ETR to be provided. INC401656 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/5/2020 5:02 2:12:21 Power Generator failure (Indeterminate) Team has been dispatched , ETA not yet provided INC401734 HAIDS223 KA_VIO Sud ZTE 2G+3G C Talkpool 7/5/2020 5:05 2:09:21 Power Power Failure (Indeterminate) Team has been informed; ETA 7:45 am. INC401735 HGA036 BANDACHITA Nippes Ericsson 2G D Talkpool 7/5/2020 5:34 1:40:21 Power Power Failure (Indeterminate) Team has been informed; ETA 8:15 am. INC401601 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/5/2020 6:02 1:12:21 Power Power Failure (Solar System failure) The site will be back in service once the batteries get enough charge from the sun energy INC401602 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/5/2020 6:02 1:12:21 Dependent Affected by the power issue at the main site Affected by HDC318 INC401661 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/5/2020 6:02 1:12:21 Power Power Failure (Solar System failure) The site will be back in service once the batteries get enough charge from the sun energy INC401739 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/5/2020 6:02 1:12:21 Power Power Failure (Solar System failure) The site will be back in service once the batteries get enough charge from the sun energy INC401583 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 7/5/2020 6:02 1:12:21 Power Power Failure (Indeterminate) Team is already informed . ETA to be provided Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 657:00:21 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 533:48:21 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 407:51:21 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 213:14:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/29/2020 10:02 141:12:21 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC399689 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 3:30 99:44:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399730 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/1/2020 10:14 93:00:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399870 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 91:39:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 89:44:21 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400232 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 7/2/2020 1:10 78:04:21 RBS RBS Fault (RUS failure) RUS01B3 faulty. New spare requested for replacement INC400635 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/2/2020 21:05 58:09:21 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400763 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/2/2020 22:58 56:16:21 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare part already collected. ETR not available. INC400658 HDS009 CYVADIER Sud-Est Ericsson 3G B Talkpool 7/3/2020 1:50 53:24:21 Transmission Transmission (Fiber issue) Faulty fiber cable; spare part need to be replaced. INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 16:02:21 RBS RBS Fault (Software Issue) License issue. BSS Team is aware and feedback expected from them INC401593 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 7/4/2020 17:07 14:07:21 Transmission Transmission (Indeterminate) The 2G upgrade is not yet complete by RAN Digicel team. E1 missing. INC401709 HDO404 THOZIN Ouest Ericsson 2G D Talkpool 7/5/2020 2:00 5:14:21 RBS RBS Fault (Indeterminate) TP is not managing his team to reach the site. INC401715 HDN237 LA_VICTOIRE Nord Ericsson 2G C Talkpool 7/5/2020 3:10 4:04:21 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA expired, new ETA not provided yet. INC401650 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 7/5/2020 3:58 3:16:21 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site. Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool July 6th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refuelling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 6th INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security July 6th INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 8th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC401445 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/4/2020 16:18 7/4/2020 19:10 2:52:00 4:00:00 Compliant Power Generator failure (Indeterminate) Head cylinder issue Need to be justified Head cylinder installed , 2\gal of coolant added INC401445 HDO675 SAINT MARTIN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/4/2020 16:18 7/4/2020 19:10 2:52:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO104 Cascaded Recovered with the main site INC401542 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/4/2020 17:47 7/4/2020 19:10 1:23:00 4:00:00 Compliant Power Generator Failure (Regulator) AVR Maladjusted Need to be justified Team readjusted the AVR and restart the genset INC401424 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/4/2020 20:44 7/4/2020 21:42 0:58:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Team just reset the CPS INC401435 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/4/2020 15:40 7/4/2020 22:09 6:29:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Oil missing Need to be justified Team added 1/2 gal of oil and restarted the genset INC401471 HDO293 ANGLE_RUE_LAMOU_ET_LAGRACE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/4/2020 17:43 7/4/2020 22:18 4:35:00 4:00:00 Not Compliant Power Generator failure (High temperature) Radiator fin clogged with dust Need to be justified Team has cleaned the radiator and restart the genset INC401471 HDO614 STATION_SILOE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/4/2020 17:43 7/4/2020 22:18 4:35:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDO293 Cascaded Back on with the main site INC401612 HAIDO681 CLERCINE_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/4/2020 22:30 7/4/2020 23:20 0:50:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Fuel Delivery Delay Site is restored but RCA and resolution details are expected INC401581 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/4/2020 22:29 7/5/2020 3:03 4:34:00 4:00:00 Not Compliant Power Generator failure (Battery Failure) CPS battery not charged Need to be justified Team has reset the alarm and restart INC401633 HAIDO509 TABARRE_59 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/5/2020 1:42 7/5/2020 3:51 2:09:00 4:00:00 Compliant Power Generator failure (Battery Failure) CPS battery not charged OK Team reset the CPS INC401701 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/5/2020 0:16 7/5/2020 6:42 6:26:00 4:00:00 Not Compliant Power Generator failure (Fan belt failure) High temp Need to be justified Team has reset the alarm INC401701 HDO101 RESERVOIR Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/5/2020 0:16 7/5/2020 6:42 6:26:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by the ring HDO457-HDO513 Cascaded Restored once HDO457 recovered INC401701 HDO262 REIMBOLD_IMP. PERICLES_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/5/2020 0:16 7/5/2020 6:42 6:26:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by the ring HDO457-HDO513 Cascaded Restored once HDO457 recovered INC401701 HDO635 RUE_MONPLAISIR Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/5/2020 0:16 7/5/2020 6:42 6:26:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by the ring HDO457-HDO513 Cascaded Restored once HDO457 recovered INC401360 HDN221 PLAINE_DU_NORD Nord Ericsson 3G B Talkpool 7/4/2020 11:04 7/4/2020 20:43 9:39:00 4:00:00 Compliant Transmission Transmission (Fiber issue) Affected by the fiber cut between HDN221 - HDN001 Need to be justified Site back up after link restoration INC401360 HAIDN312 BALAN Nord ZTE 2G+3G C Talkpool 7/4/2020 11:04 7/4/2020 20:43 9:39:00 4:00:00 Compliant Transmission Transmission (Fiber issue) Affected by the fiber cut between HDN221 - HDN001 Need to be justified Site back up after link restoration INC401360 HAIDN271 CERCLE EN VILLE Nord ZTE 2G+3G C Talkpool 7/4/2020 11:04 7/4/2020 20:43 9:39:00 4:00:00 Compliant Transmission Transmission (Fiber issue) Affected by the fiber cut between HDN221 - HDN001 Need to be justified Site back up after link restoration INC401360 HAIDN039 BALAN Nord ZTE 2G+3G B Talkpool 7/4/2020 11:04 7/4/2020 20:43 9:39:00 4:00:00 Compliant Transmission Transmission (Fiber issue) Affected by the fiber cut between HDN221 - HDN001 Need to be justified Site back up after link restoration INC401360 HAIDN016 MORNE_ROUGE Nord ZTE 2G+3G+LTE A Talkpool 7/4/2020 11:04 7/4/2020 20:43 9:39:00 4:00:00 Compliant Transmission Transmission (Fiber issue) Affected by the fiber cut between HDN221 - HDN001 Need to be justified Site back up after link restoration INC401366 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/4/2020 16:07 7/4/2020 20:53 4:46:00 4:00:00 Compliant Transmission Transmission (MMU failure) Faulty MMU Spare Faulty MMU Replaced INC401449 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 7/4/2020 16:38 7/4/2020 20:28 3:50:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Feedback is expected from the concerned team INC401544 HDN156 TIKWA Nord-Ouest Ericsson 2G D Talkpool 7/4/2020 18:10 7/4/2020 20:20 2:10:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Feedback is expected from the concerned team INC401544 HDN169 BEAUCHAMP Nord-Ouest Ericsson 2G D Talkpool 7/4/2020 18:10 7/4/2020 20:20 2:10:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN156 OK Back up with the main site INC401609 HDC226 MARIN Artibonite Ericsson 2G D Talkpool 7/4/2020 21:34 7/4/2020 22:14 0:40:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate OK Site back up by itself INC401715 HDN237 LA_VICTOIRE Nord Ericsson 2G+3G C Talkpool 7/5/2020 3:10 7/5/2020 6:30 3:20:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Feedback is expected from the concerned team INC401646 HDN269 BOIS LAURENCE Nord-Est Ericsson 2G D Talkpool 7/5/2020 3:00 7/5/2020 6:40 3:40:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Feedback is expected from the concerned team INC401459 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 7/4/2020 16:58 7/4/2020 20:27 3:29:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Faulty front seal OK 1 gallon of oil added; and genset has been restarted by TP power team. INC401546 HAIDS195 BOYER Sud ZTE 2G+3G C Talkpool 7/4/2020 18:26 7/4/2020 18:43 0:17:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC401546 HAIDS194 MARTIN Sud ZTE 2G+3G D Talkpool 7/4/2020 18:26 7/4/2020 18:43 0:17:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS195 Cascaded Site is back in service once issue solved at the main site. INC401315 HDO320 POINTE_A_RAQUETTES Ouest Ericsson 2G D Talkpool 7/4/2020 7:10 7/4/2020 17:45 10:35:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) RBS not powered Need to be justified Power reset performed on the RBS INC401389 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/4/2020 13:14 7/4/2020 20:01 6:47:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Genset was restarted after refueling INC401463 HAIDS212 SAINT_JEAN_DU_SUD Sud ZTE 2G+3G C Talkpool 7/4/2020 17:10 7/4/2020 18:46 1:36:00 4:00:00 Compliant Power Generator Failure (Overloaded) Charge over current OK Alarm has been reset. INC401466 HAIDS215 COTEAUX Sud ZTE 2G+3G B Talkpool 7/4/2020 17:16 7/4/2020 21:53 4:37:00 4:00:00 Not Compliant Power Generator failure (Battery Failure) insufficient distilled water Need to be justified RCA and resolution details still pending from the contractor INC401602 HDO435 ROBIN Ouest Huawei 2G+3G D Talkpool 7/4/2020 21:05 7/5/2020 0:33 3:28:00 4:00:00 Compliant Power Generator failure (High temperature) due to deficiency of coolant OK TP team add 1/2 gallon of coolant. INC401615 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 7/4/2020 23:06 7/5/2020 0:20 1:14:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC401600 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/5/2020 0:06 7/5/2020 5:58 5:52:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC401631 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 7/5/2020 1:28 7/5/2020 6:30 5:02:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Genset was turned off by the landlord. Need to be justified Genset was restarted by the land lord. Partially down Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC401386 HDC270 CRETE_A_PIEROT Artibonite Ericsson 2G B Talkpool 7/4/2020 13:02 7/4/2020 22:27 9:25:00 4:00:00 Compliant RBS RBS Fault (Rectifier failure) Faulty Rectifier Spare Faulty Rectifier replaced Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 5 06:55:22 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 5 Jul 2020 12:55:22 +0000 Subject: [Rantt] NOC hourly report at 08:00 AM Message-ID: Hello All, Received the NOC hourly report done at 08:00 AM. Sites off air by Class Class A B C D Total Total 8 6 7 22 43 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 29 5 1 0 31 ZTE 7 7 1 0 7 Huawei 5 5 5 0 5 Network 41 17 7 0 43 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 33 2 0 1 7 43 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 947:19:03 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 349:06:03 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 283:22:03 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 188:27:03 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 94:32:03 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Spare will be sent at the region for replacement. ETR will share as soon as possible. INC400206 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 20:58 83:46:03 Power Power Failure (Solar System failure) Backup genset out of fuel, Talkpool is not manage his Team to check the solar system INC400387 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 8:18 72:26:03 Power Generator failure (Water Pump Issue) Hose water pump fault, Team is working on site INC400387 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 8:18 72:26:03 Dependent Affected by the power issue at the main site Affected by HDO592 INC400968 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 7/3/2020 12:17 44:27:03 RBS RBS Fault (DUW failure) Faulty DUW. Spare part not yet available INC401247 HDO455 DUPIN_CORNILLON Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 24:28:03 Power Generator Failure (Alternator Failure) DC Alternator , Oil sensor, Starter battery faulty and water sensor faulty. Spares not yet available . INC401247 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 24:28:03 Dependent Affected by the power issue at the main site Affected by HDO455 INC401451 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/4/2020 16:42 16:02:03 Power Power Failure (Solar System failure) The site will be back in service once the batteries get enough charge from the sun energy INC401554 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/4/2020 19:20 13:24:03 Power Power Failure (Indeterminate) Team is on the site for corrective INC401554 HDC301 ESTERE BEACH Artibonite Ericsson 2G D Talkpool 7/4/2020 19:20 13:24:03 Dependent Affected by the power issue at the main site Affected by HDC311 INC401554 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/4/2020 19:20 13:24:03 Dependent Affected by the power issue at the main site Affected by HDC311 INC401553 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/4/2020 19:42 13:02:03 Power Power Failure (Indeterminate) Team has to take boat in the morning at 7h AM. ETA: 09h45 AM INC401573 HDO436 MICHAUD Ouest Ericsson 2G D Talkpool 7/4/2020 21:10 11:34:03 Power Power Failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is ongoing with concerned team INC401608 HAIDO151 FONTAMARA_27 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/4/2020 21:31 11:13:03 Power Generator failure (Indeterminate) Starter battery issue, team is on the way, ETA 08:30AM INC401611 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 7/4/2020 21:42 11:02:03 Power Power Failure (Indeterminate) Team has to reach at 8 AM. ETA expired. Feedback expected within 30mn (09h15 AM) INC401578 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A O&M_fuel 7/4/2020 21:51 10:53:03 Fuel Generator failure (Fuel issue) Fuel Team is already informed since 7/5/2020 at 6h3 INC401622 HAIDS117 SIMON Sud ZTE 2G+3G B Talkpool 7/4/2020 23:51 8:53:03 Power Power Failure (Indeterminate) Access issue at night. Team will reach the site this morning at 8:10 am. INC401630 HDO493 RUE_CAPOIS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/5/2020 0:51 7:53:03 Power Generator failure (Indeterminate) Team is working on site INC401710 HDO389 CA IRA_COW Ouest Ericsson 2G D Talkpool 7/5/2020 2:22 6:22:03 Power Power Failure (Indeterminate) Faulty DC alternator need to be changed. Spare part has been requested. ETR not available yet. INC401710 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 7/5/2020 2:22 6:22:03 Dependent Affected by the power issue at the main site Affected by HDO389 INC401711 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 7/5/2020 2:28 6:16:03 Power Power Failure (Solar System failure) Solar system failed; site should back in service with the sun energy. INC401721 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 7/5/2020 3:20 5:24:03 Power Power Failure (Indeterminate) Team is already informed . ETA : 8 AM. ETA expired. Feedback expected within 30mn (09h15 AM) INC401650 HDC260 DESSALINES Artibonite Ericsson 3G A Talkpool 7/5/2020 3:58 4:46:03 Power Power Failure (Indeterminate) Team is on the site for corrective INC401654 HDO380 RUE_DES_RAMPARDS_COW Ouest Ericsson 2G A Talkpool 7/5/2020 4:18 4:26:03 Power Power Failure (Indeterminate) Team is working on site INC401655 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 7/5/2020 4:26 4:18:03 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( July 5th 2020) at 6:00 am. ETR to be provided. INC401730 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/5/2020 4:26 4:18:03 Power Power Failure (Indeterminate) Team is already informed . ETA :8 AM. ETA expired. Feedback expected within 30mn (09h15 AM) INC401656 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/5/2020 5:02 3:42:03 Power Generator failure (Indeterminate) Team has been dispatched , ETA expired, waiting for a new ETA. INC401734 HAIDS223 KA_VIO Sud ZTE 2G+3G C Talkpool 7/5/2020 5:05 3:39:03 Power Power Failure (Indeterminate) Team has been informed; ETA 7:45 am. Expired new update is expected as soon as possible. INC401735 HGA036 BANDACHITA Nippes Ericsson 2G D Talkpool 7/5/2020 5:34 3:10:03 Power Power Failure (Indeterminate) Team has been informed; ETA 8:15 am. INC401661 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/5/2020 6:02 2:42:03 Power Power Failure (Solar System failure) The site will be back in service once the batteries get enough charge from the sun energy INC401739 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/5/2020 6:02 2:42:03 Power Power Failure (Solar System failure) The site will be back in service once the batteries get enough charge from the sun energy INC401583 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 7/5/2020 6:02 2:42:03 Power Power Failure (Indeterminate) Team is already informed. ETA: 09h15 AM INC401743 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 7/5/2020 6:50 1:54:03 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC401743 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 7/5/2020 6:50 1:54:03 Dependent Affected by the power issue at the main site Affected by HDC284 INC401745 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G B Talkpool 7/5/2020 7:24 1:20:03 Power Power Failure (Indeterminate) Team has been informed; ETA 8:45 am. INC401750 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/5/2020 7:34 1:10:03 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC401757 HDN154 DESMARROS Nord-Ouest Ericsson 2G D Talkpool 7/5/2020 8:03 0:41:03 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC401757 HDN181 PIERRETTE Nord-Ouest Ericsson 2G D Talkpool 7/5/2020 8:03 0:41:03 Dependent Affected by the power issue at the main site Affected by HDN154 INC401758 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 7/5/2020 8:10 0:34:03 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool July 6th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 6th INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security July 6th INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 8th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Sun Jul 5 07:46:57 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Sun, 5 Jul 2020 13:46:57 +0000 Subject: [Rantt] NOC hourly report at 08:00 AM In-Reply-To: References: Message-ID: Hello NOC, Please see the updated comments- * HGA064 ? SPARE WILL ARRIVE BY 4PM * HDO436 ? RESTORED * HDO151 ? OUT O FUEL * HDS117 ? STILL ACCESS ISSUE SINCE LAST NIGHT * HDO493 ? RESTORED * HDO389 ? SPARE DC ALT WILL ARRIVE BY 11AM * HDC260 ? RESTORED * HDO380 ? OUT OF FUEL * HDN104 ? ENGINE KNOCKING, ASSESSMENT REPORT IS PREPARING * HDS223 ? OUT OF FUEL * HGA036 ? RESTORED * HDO332 ? TEAM IS WORKING ON SITE * HDC284 ? TEAM IS WORKING ON ITE * HGA058 ? RESTORED * HDN243 ? RESTORED * HDN154 ? ETA 10:20AM * HDC325 ? RESTORED Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 05 July 2020 08:57 Cc: Luigi Roy; Eng Teck Ng; HAI_Tech_Noc; Geoffrey Collins; Frantz Jean Baptiste; Jean Yvelt Marseille; Hai_Tech_O&M; Hai_SalesGM Subject: [Tp.imc.haiti] NOC hourly report at 08:00 AM Hello All, Received the NOC hourly report done at 08:00 AM. Sites off air by Class Class A B C D Total Total 8 6 7 22 43 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 29 5 1 0 31 ZTE 7 7 1 0 7 Huawei 5 5 5 0 5 Network 41 17 7 0 43 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 33 2 0 1 7 43 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 947:19:03 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 349:06:03 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 283:22:03 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 188:27:03 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 94:32:03 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Spare will be sent at the region for replacement. ETR will share as soon as possible. INC400206 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 20:58 83:46:03 Power Power Failure (Solar System failure) Backup genset out of fuel, Talkpool is not manage his Team to check the solar system INC400387 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 8:18 72:26:03 Power Generator failure (Water Pump Issue) Hose water pump fault, Team is working on site INC400387 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 8:18 72:26:03 Dependent Affected by the power issue at the main site Affected by HDO592 INC400968 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 7/3/2020 12:17 44:27:03 RBS RBS Fault (DUW failure) Faulty DUW. Spare part not yet available INC401247 HDO455 DUPIN_CORNILLON Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 24:28:03 Power Generator Failure (Alternator Failure) DC Alternator , Oil sensor, Starter battery faulty and water sensor faulty. Spares not yet available . INC401247 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 24:28:03 Dependent Affected by the power issue at the main site Affected by HDO455 INC401451 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/4/2020 16:42 16:02:03 Power Power Failure (Solar System failure) The site will be back in service once the batteries get enough charge from the sun energy INC401554 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/4/2020 19:20 13:24:03 Power Power Failure (Indeterminate) Team is on the site for corrective INC401554 HDC301 ESTERE BEACH Artibonite Ericsson 2G D Talkpool 7/4/2020 19:20 13:24:03 Dependent Affected by the power issue at the main site Affected by HDC311 INC401554 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/4/2020 19:20 13:24:03 Dependent Affected by the power issue at the main site Affected by HDC311 INC401553 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/4/2020 19:42 13:02:03 Power Power Failure (Indeterminate) Team has to take boat in the morning at 7h AM. ETA: 09h45 AM INC401573 HDO436 MICHAUD Ouest Ericsson 2G D Talkpool 7/4/2020 21:10 11:34:03 Power Power Failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is ongoing with concerned team INC401608 HAIDO151 FONTAMARA_27 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/4/2020 21:31 11:13:03 Power Generator failure (Indeterminate) Starter battery issue, team is on the way, ETA 08:30AM INC401611 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 7/4/2020 21:42 11:02:03 Power Power Failure (Indeterminate) Team has to reach at 8 AM. ETA expired. Feedback expected within 30mn (09h15 AM) INC401578 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A O&M_fuel 7/4/2020 21:51 10:53:03 Fuel Generator failure (Fuel issue) Fuel Team is already informed since 7/5/2020 at 6h3 INC401622 HAIDS117 SIMON Sud ZTE 2G+3G B Talkpool 7/4/2020 23:51 8:53:03 Power Power Failure (Indeterminate) Access issue at night. Team will reach the site this morning at 8:10 am. INC401630 HDO493 RUE_CAPOIS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/5/2020 0:51 7:53:03 Power Generator failure (Indeterminate) Team is working on site INC401710 HDO389 CA IRA_COW Ouest Ericsson 2G D Talkpool 7/5/2020 2:22 6:22:03 Power Power Failure (Indeterminate) Faulty DC alternator need to be changed. Spare part has been requested. ETR not available yet. INC401710 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 7/5/2020 2:22 6:22:03 Dependent Affected by the power issue at the main site Affected by HDO389 INC401711 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 7/5/2020 2:28 6:16:03 Power Power Failure (Solar System failure) Solar system failed; site should back in service with the sun energy. INC401721 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 7/5/2020 3:20 5:24:03 Power Power Failure (Indeterminate) Team is already informed . ETA : 8 AM. ETA expired. Feedback expected within 30mn (09h15 AM) INC401650 HDC260 DESSALINES Artibonite Ericsson 3G A Talkpool 7/5/2020 3:58 4:46:03 Power Power Failure (Indeterminate) Team is on the site for corrective INC401654 HDO380 RUE_DES_RAMPARDS_COW Ouest Ericsson 2G A Talkpool 7/5/2020 4:18 4:26:03 Power Power Failure (Indeterminate) Team is working on site INC401655 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 7/5/2020 4:26 4:18:03 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( July 5th 2020) at 6:00 am. ETR to be provided. INC401730 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/5/2020 4:26 4:18:03 Power Power Failure (Indeterminate) Team is already informed . ETA :8 AM. ETA expired. Feedback expected within 30mn (09h15 AM) INC401656 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/5/2020 5:02 3:42:03 Power Generator failure (Indeterminate) Team has been dispatched , ETA expired, waiting for a new ETA. INC401734 HAIDS223 KA_VIO Sud ZTE 2G+3G C Talkpool 7/5/2020 5:05 3:39:03 Power Power Failure (Indeterminate) Team has been informed; ETA 7:45 am. Expired new update is expected as soon as possible. INC401735 HGA036 BANDACHITA Nippes Ericsson 2G D Talkpool 7/5/2020 5:34 3:10:03 Power Power Failure (Indeterminate) Team has been informed; ETA 8:15 am. INC401661 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/5/2020 6:02 2:42:03 Power Power Failure (Solar System failure) The site will be back in service once the batteries get enough charge from the sun energy INC401739 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/5/2020 6:02 2:42:03 Power Power Failure (Solar System failure) The site will be back in service once the batteries get enough charge from the sun energy INC401583 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 7/5/2020 6:02 2:42:03 Power Power Failure (Indeterminate) Team is already informed. ETA: 09h15 AM INC401743 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 7/5/2020 6:50 1:54:03 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC401743 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 7/5/2020 6:50 1:54:03 Dependent Affected by the power issue at the main site Affected by HDC284 INC401745 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G B Talkpool 7/5/2020 7:24 1:20:03 Power Power Failure (Indeterminate) Team has been informed; ETA 8:45 am. INC401750 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/5/2020 7:34 1:10:03 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC401757 HDN154 DESMARROS Nord-Ouest Ericsson 2G D Talkpool 7/5/2020 8:03 0:41:03 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC401757 HDN181 PIERRETTE Nord-Ouest Ericsson 2G D Talkpool 7/5/2020 8:03 0:41:03 Dependent Affected by the power issue at the main site Affected by HDN154 INC401758 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 7/5/2020 8:10 0:34:03 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool July 6th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 6th INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security July 6th INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 8th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[83611764].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[83611764].png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: CCA770976F5A4E71894C7877E5B69395.jpg Type: image/jpeg Size: 10377 bytes Desc: CCA770976F5A4E71894C7877E5B69395.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: 8B4C22E45A67483682AC1CDEEFDD6C8D.png Type: image/png Size: 132 bytes Desc: 8B4C22E45A67483682AC1CDEEFDD6C8D.png URL: From Haiti.Noc at digicelgroup.com Sun Jul 5 07:54:26 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 5 Jul 2020 13:54:26 +0000 Subject: [Rantt] NOC hourly report at 09:00 AM Message-ID: Hello All, Received the NOC hourly report done at 09:00 AM. Sites off air by Class Class A B C D Total Total 5 7 8 16 36 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 23 5 1 0 25 ZTE 7 7 1 0 7 Huawei 4 4 3 0 4 Network 34 16 5 0 36 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 3 0 3 5 36 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 350:14:15 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 284:30:15 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 189:35:15 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 95:40:15 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Spare will be sent at the region for replacement. ETR will share as soon as possible. INC400206 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 20:58 84:54:15 Power Power Failure (Solar System failure) Backup genset out of fuel, Talkpool is not manage his Team to check the solar system INC400387 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 8:18 73:34:15 Power Generator failure (Water Pump Issue) Hose water pump fault , Team is working on site. INC400387 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 8:18 73:34:15 Dependent Affected by the power issue at the main site Affected by HDO592 INC400968 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 7/3/2020 12:17 45:35:15 RBS RBS Fault (DUW failure) Faulty DUW. Spare part not yet available INC401247 HDO455 DUPIN_CORNILLON Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 25:36:15 Power Generator Failure (Alternator Failure) DC Alternator , Oil sensor, Starter battery faulty and water sensor faulty. Spares not yet available . INC401247 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 25:36:15 Dependent Affected by the power issue at the main site Affected by HDO455 INC401451 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/4/2020 16:42 17:10:15 Power Power Failure (Solar System failure) The site will be back in service once the batteries get enough charge from the sun energy INC401553 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/4/2020 19:42 14:10:15 Transmission Transmission (Indeterminate) Power team was on the site and requested TX team. They have been informed. ETA: Not yet available INC401608 HAIDO151 FONTAMARA_27 Port-au-Prince ZTE 2G+3G+LTE B O&M Fuel 7/4/2020 21:31 12:21:15 Fuel Generator failure (Fuel issue) Fuel team is informed, 07/05/2020 08:50AM ETA to be provided. INC401611 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 7/4/2020 21:42 12:10:15 Power Power Failure (Indeterminate) Access issue. The watchman can't provide the access. The Inspector is informed for follow up INC401578 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A O&M_fuel 7/4/2020 21:51 12:01:15 Fuel Generator failure (Fuel issue) Fuel Team is already informed since 7/5/2020 at 6h3 INC401622 HAIDS117 SIMON Sud ZTE 2G+3G B Talkpool 7/4/2020 23:51 10:01:15 Power Power Failure (Indeterminate) Access issue. Inspector has been informed to follow up, New ETA is expected. INC401710 HDO389 CA IRA_COW Ouest Ericsson 2G D Talkpool 7/5/2020 2:22 7:30:15 Power Power Failure (Indeterminate) Faulty DC alternator need to be changed. Spare part has been requested. ETR not available yet. INC401710 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 7/5/2020 2:22 7:30:15 Dependent Affected by the power issue at the main site Affected by HDO389 INC401711 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 7/5/2020 2:28 7:24:15 Power Power Failure (Solar System failure) Solar system failed; site should back in service with the sun energy. INC401721 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 7/5/2020 3:20 6:32:15 Power Power Failure (Indeterminate) Team is already informed. ETA: 09h45 AM INC401654 HDO380 RUE_DES_RAMPARDS_COW Ouest Ericsson 2G A Talkpool 7/5/2020 4:18 5:34:15 Power Power Failure (Indeterminate) Team is still working on site INC401730 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/5/2020 4:26 5:26:15 Power Generator Failure (Engine Knocking ) Engine is knocking. More update will shared for confirmation. INC401655 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 7/5/2020 4:26 5:26:15 Fuel Generator failure (Fuel issue) Fuel team has been informed since (July 5th 2020) at 6:00 am. ETR to be provided. INC401656 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/5/2020 5:02 4:50:15 Power Generator failure (Indeterminate) Team will go to the site after trouble shooting on HDO078, Waiting for ETA. INC401734 HAIDS223 KA_VIO Sud ZTE 2G+3G C Talkpool 7/5/2020 5:05 4:47:15 Power Power Failure (Indeterminate) Team has been informed; ETA 7:45 am. Expired new ETA: 9:20AM. INC401661 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/5/2020 6:02 3:50:15 Power Power Failure (Solar System failure) The site will be back in service once the batteries get enough charge from the sun energy INC401739 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/5/2020 6:02 3:50:15 Power Power Failure (Solar System failure) The site will be back in service once the batteries get enough charge from the sun energy INC401583 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 7/5/2020 6:02 3:50:15 Power Power Failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is ongoing with concerned team INC401743 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 7/5/2020 6:50 3:02:15 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 09h50 AM INC401743 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 7/5/2020 6:50 3:02:15 Dependent Affected by the power issue at the main site Affected by HDC284 INC401745 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G B Talkpool 7/5/2020 7:24 2:28:15 Power Power Failure (Indeterminate) Team is working on site INC401757 HDN154 DESMARROS Nord-Ouest Ericsson 2G D Talkpool 7/5/2020 8:03 1:49:15 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 10h20 AM INC401757 HDN181 PIERRETTE Nord-Ouest Ericsson 2G D Talkpool 7/5/2020 8:03 1:49:15 Dependent Affected by the power issue at the main site Affected by HDN154 INC401759 HDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G C Talkpool 7/5/2020 8:12 1:40:15 Power Generator failure (Indeterminate) Team is informed, ETA 10:00 INC401675 HDC231 NARANG Centre Ericsson 2G D Talkpool 7/5/2020 8:42 1:10:15 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC401762 HDC270 CRETE_A_PIEROT Artibonite Ericsson 3G B Talkpool 7/5/2020 8:54 0:58:15 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool July 6th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 6th INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security July 6th INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 8th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 5 07:57:06 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 5 Jul 2020 13:57:06 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (09:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 09:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 659:42:32 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 536:30:32 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 410:33:32 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 215:56:32 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/29/2020 10:02 143:54:32 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC399689 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 3:30 102:26:32 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399730 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/1/2020 10:14 95:42:32 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399870 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 94:21:32 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 92:26:32 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400232 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 7/2/2020 1:10 80:46:32 RBS RBS Fault (RUS failure) RUS01B3 faulty. New spare requested for replacement INC400635 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/2/2020 21:05 60:51:32 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400763 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/2/2020 22:58 58:58:32 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare part already collected. ETR not available. INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 18:44:32 RBS RBS Fault (Software Issue) License issue. BSS Team is aware and feedback expected from them INC401593 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 7/4/2020 17:07 16:49:32 Transmission Transmission (Indeterminate) The 2G upgrade is not yet complete by RAN Digicel team. E1 missing. BSS Team has been informed. INC401709 HDO404 THOZIN Ouest Ericsson 2G D Talkpool 7/5/2020 2:00 7:56:32 RBS RBS Fault (Indeterminate) Team is informed, ETA: 10:40AM INC401650 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 7/5/2020 3:58 5:58:32 Power Power Failure (Indeterminate) Team is on the site for corrective INC401757 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 7/5/2020 8:03 1:53:32 Dependent Affected by the power issue at the main site Affected by HDN154 Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 5 07:58:44 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 5 Jul 2020 13:58:44 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 09:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 09:00 AM. ? No sites running on battery at 09H00 PM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 5 09:56:56 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 5 Jul 2020 15:56:56 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM. Sites off air by Class Class A B C D Total Total 3 6 8 16 33 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 22 8 1 0 24 ZTE 6 5 1 0 6 Huawei 3 3 2 0 3 Network 31 16 4 0 33 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 18 5 0 3 7 33 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 351:47:29 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 286:03:29 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 191:08:29 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 97:13:29 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Spare will be sent at the region for replacement. ETR will share as soon as possible. INC400387 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 8:18 75:07:29 Power Generator failure (Water Pump Issue) Hose water pump fault , Team is working on site. INC400387 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 8:18 75:07:29 Dependent Affected by the power issue at the main site Affected by HDO592 INC400968 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 7/3/2020 12:17 47:08:29 RBS RBS Fault (DUW failure) Faulty DUW. Spare part not yet available INC401247 HDO455 DUPIN_CORNILLON Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 27:09:29 Power Generator Failure (Alternator Failure) DC Alternator, Oil sensor, Starter battery faulty and water sensor faulty. Spares not yet available . INC401247 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 27:09:29 Dependent Affected by the power issue at the main site Affected by HDO455 INC401451 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/4/2020 16:42 18:43:29 Power Power Failure (Solar System failure) The site will be back in service once the batteries get enough charge from the sun energy INC401553 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/4/2020 19:42 15:43:29 RBS RBS Fault (AMM failure) Faulty AMM 6PC. Spare part not yet available. ETR to be provided INC401608 HAIDO151 FONTAMARA_27 Port-au-Prince ZTE 2G+3G+LTE B O&M Fuel 7/4/2020 21:31 13:54:29 Fuel Generator failure (Fuel issue) Fuel team is informed, 07/05/2020 08:50AM ETA to be provided. INC401611 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 7/4/2020 21:42 13:43:29 Power Power Failure (Indeterminate) Access issue. The watchman can't provide the access. The Inspector is informed for follow up INC401578 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A O&M_fuel 7/4/2020 21:51 13:34:29 Fuel Generator failure (Fuel issue) Fuel Team is already informed since 7/5/2020 at 6h3 INC401710 HDO389 CA IRA_COW Ouest Ericsson 2G D Talkpool 7/5/2020 2:22 9:03:29 Power Power Failure (Indeterminate) Faulty DC alternator need to be changed. Spare part has been requested. ETR not available yet. INC401710 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 7/5/2020 2:22 9:03:29 Dependent Affected by the power issue at the main site Affected by HDO389 INC401711 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 7/5/2020 2:28 8:57:29 Power Power Failure (Solar System failure) Solar site, Site cannot be recovered due bad weather in the area. INC401654 HDO380 RUE_DES_RAMPARDS_COW Ouest Ericsson 2G A O&M FUEL 7/5/2020 4:18 7:07:29 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( July 5th 2020) at 10:00 am. ETR to be provided. INC401655 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 7/5/2020 4:26 6:59:29 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( July 5th 2020) at 6:00 am. ETR: 12:00PM. INC401730 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/5/2020 4:26 6:59:29 Power Generator Failure (Engine Knocking ) Engine is knocking. More update will shared for confirmation. INC401734 HAIDS223 KA_VIO Sud ZTE 2G+3G C O&M FUEL 7/5/2020 5:05 6:20:29 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( July 5th 2020) at 10:00 am. ETR to be provided. INC401661 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/5/2020 6:02 5:23:29 Power Power Failure (Solar System failure) The site will be back in service once the batteries get enough charge from the sun energy INC401739 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/5/2020 6:02 5:23:29 Power Power Failure (Solar System failure) The site will be back in service once the batteries get enough charge from the sun energy INC401759 HDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G C Talkpool 7/5/2020 8:12 3:13:29 Power Generator failure (Indeterminate) Team on site, waiting for access. INC401762 HDC270 CRETE_A_PIEROT Artibonite Ericsson 3G B Talkpool 7/5/2020 8:54 2:31:29 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Still not yet available INC401763 HAIGA127 NACHET Grande-Anse ZTE 2G D Talkpool 7/5/2020 9:00 2:25:29 Power Power Failure (Indeterminate) Team is working on site INC401554 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/5/2020 9:05 2:20:29 Power Power Failure (Indeterminate) Team just finished with HDC280 and will reach the site. ETA: Not available INC401554 HDC301 ESTERE BEACH Artibonite Ericsson 2G D Talkpool 7/5/2020 9:05 2:20:29 Dependent Affected by the power issue at the main site Affected by HDC311 INC401554 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/5/2020 9:05 2:20:29 Dependent Affected by the power issue at the main site Affected by HDC311 INC401688 HDS225 NERETTE Sud Ericsson 2G+3G B Talkpool 7/5/2020 9:54 1:31:29 Power Power Failure (Indeterminate) Team is informed, ETA: 12:20PM INC401688 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G D Talkpool 7/5/2020 9:54 1:31:29 Dependent Affected by the power issue at the main site Affected by HDS225 INC401688 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G+3G D Talkpool 7/5/2020 9:54 1:31:29 Dependent Affected by the power issue at the main site Affected by HDS225 INC401691 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 7/5/2020 10:06 1:19:29 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 12h55 PM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool July 6th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 6th INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security July 6th INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 8th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 5 10:33:13 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 5 Jul 2020 16:33:13 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 12:00 PM Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 12:00 PM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC401813 HAIDO606 FONTAMARA_27_II Port-au-Prince ZTE A Talkpool 7/5/2020 11:50 0:40:31 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 5 10:41:20 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 5 Jul 2020 16:41:20 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 662:26:46 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G+3G A Digicel 6/13/2020 1:26 539:14:46 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 413:17:46 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 218:40:46 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/29/2020 10:02 146:38:46 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC399689 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 3:30 105:10:46 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399730 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/1/2020 10:14 98:26:46 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399870 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 97:05:46 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 95:10:46 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400635 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/2/2020 21:05 63:35:46 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400763 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/2/2020 22:58 61:42:46 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare part already collected. ETR not available. INC400658 HDS009 CYVADIER Sud-Est Ericsson 3G B Talkpool 7/3/2020 1:50 58:50:46 Transmission Transmission (Fiber issue) Faulty fiber cable; spare part need to be replaced. INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 21:28:46 RBS RBS Fault (Software Issue) License issue. BSS Team is aware and feedback expected from them INC401593 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 7/4/2020 17:07 19:33:46 Transmission Transmission (Indeterminate) The 2G upgrade is not yet complete by RAN Digicel team. E1 missing. BSS Team has been informed. INC401650 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 7/5/2020 3:58 8:42:46 Power Power Failure (Indeterminate) Team is on the site for corrective INC401757 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 7/5/2020 8:03 4:37:46 Dependent Affected by the power issue at the main site Affected by HDN154 Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 5 12:49:07 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 5 Jul 2020 18:49:07 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM Message-ID: Hello All, Received the NOC hourly report done at 02:00 PM. Sites off air by Class Class A B C D Total Total 10 5 7 12 34 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 18 7 5 0 24 ZTE 7 5 1 0 7 Huawei 3 3 3 0 3 Network 28 15 9 0 34 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 3 0 1 10 34 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 355:09:05 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 289:25:05 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 194:30:05 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 100:35:05 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Spare will be sent at the region for replacement. ETR will share as soon as possible. INC400387 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 8:18 78:29:05 Power Generator Failure (Engine Knocking ) Engine knocking, follow is ongoing. INC400387 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 8:18 78:29:05 Dependent Affected by the power issue at the main site Affected by HDO592 INC401247 HDO455 DUPIN_CORNILLON Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 30:31:05 Power Generator Failure (Alternator Failure) DC Alternator, Oil sensor, Starter battery faulty and water sensor faulty. Spares not yet available . INC401247 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 30:31:05 Dependent Affected by the power issue at the main site Affected by HDO455 INC401451 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/4/2020 16:42 22:05:05 Power Power Failure (Solar System failure) The site will be back in service once the batteries get enough charge from the sun energy INC401553 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/4/2020 19:42 19:05:05 RBS RBS Fault (AMM failure) Faulty AMM 6PC. Spare part not yet available. ETR to be provided INC401608 HAIDO151 FONTAMARA_27 Port-au-Prince ZTE 2G+3G+LTE B O&M Fuel 7/4/2020 21:31 17:16:05 Fuel Generator failure (Fuel issue) Fuel team is informed, 07/05/2020 08:50AM ETA to be provided. INC401578 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 7/4/2020 21:51 16:56:05 Power Power Failure (Indeterminate) A rescue has been performed. Power team has been informed to reach he site to start the genset. ETA: Not yet available INC401710 HDO389 CA IRA_COW Ouest Ericsson 2G D Talkpool 7/5/2020 2:22 12:25:05 Power Power Failure (Indeterminate) Faulty DC alternator need to be changed. Spare part has been requested. ETR not available yet. INC401710 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 7/5/2020 2:22 12:25:05 Dependent Affected by the power issue at the main site Affected by HDO389 INC401711 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 7/5/2020 2:28 12:19:05 Power Power Failure (Solar System failure) Solar site, Site cannot be recovered due bad weather in the area. INC401654 HDO380 RUE_DES_RAMPARDS_COW Ouest Ericsson 2G A O&M FUEL 7/5/2020 4:18 10:29:05 Fuel Generator failure (Fuel issue) Fuel team has been informed since (July 5th 2020) at 10:00 am. ETR to be provided. INC401655 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C Talkpool 7/5/2020 4:26 10:21:05 Power Power Failure (Solar System failure) Site has been refueled, Power team is requested, ETA: 2:15PM INC401730 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/5/2020 4:26 10:21:05 Power Generator Failure (Engine Knocking ) Talkpool team broke the genset. ETR to be provided by them INC401734 HAIDS223 KA_VIO Sud ZTE 2G+3G C O&M FUEL 7/5/2020 5:05 9:42:05 Fuel Generator failure (Fuel issue) Fuel team has been informed since (July 5th 2020) at 10:00 am. ETR to be provided. INC401763 HAIGA127 NACHET Grande-Anse ZTE 2G D Talkpool 7/5/2020 9:00 5:47:05 Power Power Failure (Indeterminate) Team is Still working on site INC401691 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 7/5/2020 10:06 4:41:05 Power Power Failure (Indeterminate) Team is on the site for corrective INC401789 HDO354 DUFORT Ouest Ericsson 2G+3G+LTE A Talkpool 7/5/2020 12:01 2:46:05 Power Power Failure (Indeterminate) Team is on the way to the site. ETA: 03H30 PM INC401789 HDO390 RUE DU PORT Ouest Ericsson 3G+LTE A Talkpool 7/5/2020 12:01 2:46:05 Dependent Affected by the power issue at the main site Affected by HDO354 INC401789 COW076 LEOGANE_SANTO_COW Ouest Ericsson 3G+LTE A Talkpool 7/5/2020 12:01 2:46:05 Dependent Affected by the power issue at the main site Affected by HDO354 INC401789 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 3G B Talkpool 7/5/2020 12:01 2:46:05 Dependent Affected by the power issue at the main site Affected by HDO354 INC401789 HDO385 BINOT LESTERE_COW Ouest Ericsson 3G A Talkpool 7/5/2020 12:01 2:46:05 Dependent Affected by the power issue at the main site Affected by HDO354 INC401789 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 3G A Talkpool 7/5/2020 12:01 2:46:05 Dependent Affected by the power issue at the main site Affected by HDO354 INC401789 HDO367 DARBONNE Ouest Ericsson 3G+LTE A Talkpool 7/5/2020 12:01 2:46:05 Dependent Affected by the power issue at the main site Affected by HDO354 INC401908 HDN154 DESMARROS Nord-Ouest Ericsson 2G D Talkpool 7/5/2020 12:22 2:25:05 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 03h45 PM INC401908 HDN181 PIERRETTE Nord-Ouest Ericsson 2G D Talkpool 7/5/2020 12:22 2:25:05 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDN154 INC401901 HAIGA112 CORAIL Grande-Anse ZTE 2G C Talkpool 7/5/2020 12:50 1:57:05 Power Power Failure (Indeterminate) Team is informed, ETA: 3:45PM INC401827 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/5/2020 13:37 1:10:05 Power Generator failure (Indeterminate) Team is informed, ETA 3:00PM INC401909 HDC171 GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/5/2020 14:08 0:39:05 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC401842 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/5/2020 14:22 0:25:05 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool July 6th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 6th INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security July 6th INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 8th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 5 12:52:45 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 5 Jul 2020 18:52:45 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (2:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 2:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 664:36:55 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G+3G A Digicel 6/13/2020 1:26 541:24:55 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 415:27:55 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 220:50:55 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/29/2020 10:02 148:48:55 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC399689 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 3:30 107:20:55 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399730 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/1/2020 10:14 100:36:55 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399870 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 99:15:55 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 97:20:55 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400635 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/2/2020 21:05 65:45:55 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400763 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/2/2020 22:58 63:52:55 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare part already collected. ETR not available. INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 23:38:55 RBS RBS Fault (Software Issue) License issue. BSS Team is aware and feedback expected from them INC401593 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 7/4/2020 17:07 21:43:55 Transmission Transmission (Indeterminate) The 2G upgrade is not yet complete by RAN Digicel team. E1 missing. BSS Team has been informed. INC401694 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 7/5/2020 10:14 4:36:55 RBS RBS Fault (Indeterminate) After power Intervention, TX team is informed ETA to be provided. INC401908 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 7/5/2020 12:22 2:28:55 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDN154 Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 5 13:01:06 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 5 Jul 2020 19:01:06 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 2:00 PM Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 2:00 PM. ? No sites running on battery Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 5 14:29:53 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 5 Jul 2020 20:29:53 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM Message-ID: Hello All, Received the NOC hourly report done at 04:00 PM. Sites off air by Class Class A B C D Total Total 4 4 5 11 24 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 14 3 1 0 15 ZTE 5 3 1 0 5 Huawei 4 4 3 0 4 Network 23 10 5 0 24 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 2 0 2 3 24 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 356:49:58 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 291:05:58 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 196:10:58 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 102:15:58 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Spare will be sent at the region for replacement. ETR will share as soon as possible. INC400387 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 8:18 80:09:58 Power Generator Failure (Engine Knocking ) Engine knocking, follow is ongoing. INC400387 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 8:18 80:09:58 Dependent Affected by the power issue at the main site Affected by HDO592 INC401247 HDO455 DUPIN_CORNILLON Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 32:11:58 Power Generator Failure (Alternator Failure) DC Alternator, Oil sensor, Starter battery faulty and water sensor faulty. Spares not yet available . INC401247 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 32:11:58 Dependent Affected by the power issue at the main site Affected by HDO455 INC401451 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/4/2020 16:42 23:45:58 Power Power Failure (Solar System failure) The site will be back in service once the batteries get enough charge from the sun energy INC401553 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/4/2020 19:42 20:45:58 RBS RBS Fault (AMM failure) Faulty AMM 6PC. Spare part not yet available. ETR to be provided INC401608 HAIDO151 FONTAMARA_27 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/4/2020 21:31 18:56:58 Power Generator failure (Indeterminate) Site remains down after refueling, power team is informed, ETA 4:30PM INC401578 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 7/4/2020 21:51 18:36:58 Power Power Failure (Indeterminate) A rescue has been performed. Power team has been informed to reach he site to start the genset. ETA: Not yet available INC401654 HDO380 RUE_DES_RAMPARDS_COW Ouest Ericsson 2G A O&M FUEL 7/5/2020 4:18 12:09:58 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( July 5th 2020) at 10:00 am. ETR to be provided. INC401730 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/5/2020 4:26 12:01:58 Power Generator Failure (Engine Knocking ) Talkpool team broke the genset. ETR to be provided by them INC401734 HAIDS223 KA_VIO Sud ZTE 2G+3G C O&M FUEL 7/5/2020 5:05 11:22:58 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( July 5th 2020) at 10:00 am. ETR to be provided. INC401763 HAIGA127 NACHET Grande-Anse ZTE 2G D Talkpool 7/5/2020 9:00 7:27:58 Power Power Failure (Indeterminate) Team is Still working on site INC401908 HDN154 DESMARROS Nord-Ouest Ericsson 2G D Talkpool 7/5/2020 12:22 4:05:58 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 03h45 PM (Expired). Feedback expected within 30mn (04h15 PM) INC401908 HDN181 PIERRETTE Nord-Ouest Ericsson 2G D Talkpool 7/5/2020 12:22 4:05:58 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDN154 INC401901 HAIGA112 CORAIL Grande-Anse ZTE 2G C Talkpool 7/5/2020 12:50 3:37:58 Power Power Failure (Indeterminate) Team is informed, ETA: 4:15PM INC401827 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/5/2020 13:37 2:50:58 Power Generator failure (Indeterminate) Team is working on site. INC401909 HDC171 GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/5/2020 14:08 2:19:58 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 04h30 PM INC401910 HDO655 UN_DELTA_CAMP_COW Port-au-Prince Huawei 2G+3G C Talkpool 7/5/2020 14:19 2:08:58 Power Generator failure (Indeterminate) Team is informed, ETA 4:20PM INC401848 HDC270 CRETE_A_PIEROT Artibonite Ericsson 3G B Talkpool 7/5/2020 15:10 1:17:58 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Still not yet available INC401916 HGA049 SAINTE_CROIX Nippes Ericsson 2G D Talkpool 7/5/2020 15:26 1:01:58 Power Power Failure (Indeterminate) Team is informed, ETA to be provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool July 6th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 6th INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security July 6th INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 8th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 5 16:38:26 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 5 Jul 2020 22:38:26 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 668:24:08 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G+3G A Digicel 6/13/2020 1:26 545:12:08 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 419:15:08 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 224:38:08 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/29/2020 10:02 152:36:08 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC399689 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 3:30 111:08:08 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399730 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/1/2020 10:14 104:24:08 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399870 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 103:03:08 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 101:08:08 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400635 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/2/2020 21:05 69:33:08 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400763 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/2/2020 22:58 67:40:08 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare part already collected. ETR not available. INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 27:26:08 RBS RBS Fault (Software Issue) License issue. BSS Team is aware and feedback expected from them INC401593 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 7/4/2020 17:07 25:31:08 Transmission Transmission (Indeterminate) The 2G upgrade is not yet complete by RAN Digicel team. E1 missing. BSS Team has been informed. INC401694 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G+3G B Talkpool 7/5/2020 10:14 8:24:08 RBS RBS Fault (Indeterminate) After power Intervention, TX team is informed ETA: 7:20PM. INC401908 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 7/5/2020 12:22 6:16:08 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDN154 INC401848 HDC270 CRETE_A_PIEROT Artibonite Ericsson 2G B Talkpool 7/5/2020 15:10 3:28:08 Power Generator failure (Indeterminate) TX team was on the site but confirmed power issue. Power team has been informed. ETA: Not yet available Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 5 16:38:32 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 5 Jul 2020 22:38:32 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 6:00 PM Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 6:00 PM. ? No sites running on battery Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 5 17:30:57 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 5 Jul 2020 23:30:57 +0000 Subject: [Rantt] NOC SITE REPORT updated for this July 5th, 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this July 5th, 2020 till 7:00 PM > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 105:12:11 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Spare will be sent at the region for replacement. ETR will share as soon as possible. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 359:46:11 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 294:02:11 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 199:07:11 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC400387 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 8:18 83:06:11 Power Generator Failure (Engine Knocking ) Engine knocking, follow is ongoing. INC400387 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 8:18 83:06:11 Dependent Affected by the power issue at the main site Affected by HDO592 INC401247 HDO455 DUPIN_CORNILLON Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 35:08:11 Power Generator Failure (Alternator Failure) DC Alternator, Oil sensor, Starter battery faulty and water sensor faulty. Spares not yet available . INC401247 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 35:08:11 Dependent Affected by the power issue at the main site Affected by HDO455 INC401451 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/4/2020 16:42 26:42:11 Power Power Failure (Solar System failure) The site will be back in service once the batteries get enough charge from the sun energy INC401553 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/4/2020 19:42 23:42:11 RBS RBS Fault (AMM failure) Faulty AMM 6PC. Spare part not yet available. ETR to be provided INC401730 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/5/2020 4:26 14:58:11 Power Generator Failure (Engine Knocking ) Talkpool team broke the genset. ETR to be provided by them INC401734 HAIDS223 KA_VIO Sud ZTE 2G+3G C O&M FUEL 7/5/2020 5:05 14:19:11 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( July 5th 2020) at 10:00 am. ETR to be provided. INC401909 HDC171 GROS_MORNE Artibonite Ericsson 2G D O&M_Fuel 7/5/2020 14:08 5:16:11 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/05/2020 at 06h28 PM. Feedback is expected from them INC401910 HDO655 UN_DELTA_CAMP_COW Port-au-Prince Huawei 2G+3G C Talkpool 7/5/2020 14:19 5:05:11 Power Generator failure (Indeterminate) Access cannot be provided during the weekend, due site is located in the UN Camp. INC401848 HDC270 CRETE_A_PIEROT Artibonite Ericsson 3G B Talkpool 7/5/2020 15:10 4:14:11 Power Generator failure (Indeterminate) TX team was on the site but confirmed power issue. Power team has been informed. ETA: Not yet available INC401925 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/5/2020 16:12 3:12:11 Power Generator failure (Indeterminate) Team is on site, waiting for access. INC401931 HDO302 GANTHIER Ouest Huawei 2G+3G+LTE B Talkpool 7/5/2020 17:04 2:20:11 Dependent Affected by the power issue at the main site Affected by HDO301 INC401931 HDO301 BONNET Ouest Huawei 2G+3G+LTE A Talkpool 7/5/2020 17:04 2:20:11 Power Generator failure (Indeterminate) Team is informed, ETA 7:20PM INC401931 HAIDO301 BONNET Ouest Huawei 2G+3G+LTE A Talkpool 7/5/2020 17:04 2:20:11 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 07h15 PM INC401931 HAIDO302 GANTHIER Ouest Huawei 2G+3G+LTE A Talkpool 7/5/2020 17:04 2:20:11 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO301 INC401868 HAIDC020 MORNE_FORT_COW Artibonite Huawei 2G+3G+LTE B Talkpool 7/5/2020 17:20 2:04:11 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 07h30 PM INC401871 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 7/5/2020 17:30 1:54:11 Fuel Generator failure (Fuel issue) Fuel team is informed, 07/05/2020 06:55 pm ETA to be provided. INC401937 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/5/2020 17:40 1:44:11 Power Power Failure (Solar System failure) The site will be back in service once the batteries get enough charge from the sun energy INC401873 HAIDO610 SANTO_25 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/5/2020 17:54 1:30:11 Power Generator failure (Indeterminate) Team is informed, ETA 7:20 PM INC401940 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 7/5/2020 17:54 1:30:11 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 07h30 PM INC401878 HDC312 BERTRAND DES PLATIONS Artibonite Ericsson 2G D Talkpool 7/5/2020 18:19 1:05:11 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC401880 HDO335 PALMA Ouest Ericsson 2G D Talkpool 7/5/2020 18:31 0:53:11 Power Power Failure (Indeterminate) Team is informed, ETA to be provided Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 669:07:57 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G+3G A Digicel 6/13/2020 1:26 545:55:57 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 419:58:57 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 225:21:57 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/29/2020 10:02 153:19:57 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC399689 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 3:30 111:51:57 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399730 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/1/2020 10:14 105:07:57 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399870 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 103:46:57 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 101:51:57 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400635 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/2/2020 21:05 70:16:57 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400763 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/2/2020 22:58 68:23:57 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare part already collected. ETR not available. INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 28:09:57 RBS RBS Fault (Software Issue) License issue. BSS Team is aware and feedback expected from them INC401593 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 7/4/2020 17:07 26:14:57 Transmission Transmission (Indeterminate) The 2G upgrade is not yet complete by RAN Digicel team. E1 missing. BSS Team has been informed. INC401908 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 7/5/2020 12:22 6:59:57 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDN154 INC401848 HDC270 CRETE_A_PIEROT Artibonite Ericsson 2G B Talkpool 7/5/2020 15:10 4:11:57 Power Generator failure (Indeterminate) TX team was on the site but confirmed power issue. Power team has been informed. ETA: Not yet available Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool July 6th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 6th INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security July 6th INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 8th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC401735 HGA036 BANDACHITA Nippes Ericsson 2G D Talkpool 7/5/2020 5:34 7/5/2020 7:30 1:56:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Site up by itself INC401728 HAIDS212 SAINT_JEAN_DU_SUD Sud ZTE 2G+3G C Talkpool 7/5/2020 3:50 7/5/2020 7:30 3:40:12 4:00:00 Compliant Power Power Failure (Indeterminate) charge over current, actuator blocked OK charge over current, actuator blocked, unblocked actuator and restart. INC401666 HAIDS195 BOYER Sud ZTE 2G+3G C Talkpool 7/5/2020 3:50 7/5/2020 7:30 3:40:12 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS212 Cascaded Back on air once the main site INC401666 HAIDS194 MARTIN Sud ZTE 2G+3G D Talkpool 7/5/2020 3:50 7/5/2020 7:30 3:40:12 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS212 Cascaded Back on air once the main site INC401753 HGA002 MIRAGOANE Nippes Ericsson 2G+3G A Talkpool 7/5/2020 7:54 7/5/2020 8:37 0:43:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Site up by itself INC401753 HGA027 SAINTE_BELAIRE Nippes Ericsson 2G D Talkpool 7/5/2020 7:54 7/5/2020 8:37 0:43:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HGA002 Cascaded Back on air once the main site INC401622 HAIDS117 SIMON Sud ZTE 2G+3G B Talkpool 7/4/2020 23:51 7/5/2020 8:37 8:45:30 4:00:00 Not Compliant Power Power Failure (Indeterminate) DC low voltage, battery backup discharged Need to be justified DC low voltage, battery backup discharged, check all and restarted INC401745 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G B Talkpool 7/5/2020 7:24 7/5/2020 9:44 2:19:47 4:00:00 Compliant Power Power Failure (Indeterminate) Genset stopped by the guardian OK Genset stopped by the guardian, 1/2 gal oil and 1/2 gal coolant added and restarted INC401688 HDS225 NERETTE Sud Ericsson 2G+3G B Talkpool 7/5/2020 9:54 7/5/2020 11:07 1:12:47 4:00:00 Compliant Power Power Failure (Indeterminate) High temp, radiator dirty OK High temp, radiator dirty, radiator cleaned and restart with another battery INC401688 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G D Talkpool 7/5/2020 9:54 7/5/2020 11:07 1:12:47 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS225 Cascaded Back on air once the main site INC401688 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G+3G D Talkpool 7/5/2020 9:54 7/5/2020 11:07 1:12:47 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS225 Cascaded Back on air once the main site INC401763 HAIGA127 NACHET Grande-Anse ZTE 2G D Talkpool 7/5/2020 9:00 7/5/2020 11:07 2:06:47 4:00:00 Compliant Power Power Failure (Indeterminate) DC LOW VOLTAGE, FUEL FILTER FAULTY OK DC LOW VOLTAGE, FUEL FILTER FAULTY, FUEL FILTER REPLACED, AND RESTARTED INC401825 HAIDS117 SIMON Sud ZTE 2G B Talkpool 7/5/2020 12:32 7/5/2020 13:07 0:34:47 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Site up by itself INC401711 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 7/5/2020 2:28 7/5/2020 15:15 12:46:39 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Site backed on air at sunrise INC401655 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C Talkpool 7/5/2020 4:26 7/5/2020 15:15 10:49:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Site out of fuel Need to be justified After refueling team power restart the genset. INC401710 HDO389 CA IRA_COW Ouest Ericsson 2G D Talkpool 7/5/2020 2:22 7/5/2020 15:15 12:53:01 4:00:00 Not Compliant Power Power Failure (Indeterminate) Failed to start, DC ALT faulty Need to be justified Failed to start, DC ALT faulty, Alt replaced and restart genset with another battery INC401710 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 7/5/2020 2:22 7/5/2020 15:15 12:53:01 4:00:00 Not Compliant Dependent Power Failure (Indeterminate) Affected by HDO389 Cascaded Back on air once the main site INC401789 HDO354 DUFORT Ouest Ericsson 2G+3G A Talkpool 7/5/2020 11:54 7/5/2020 15:45 3:50:47 4:00:00 Compliant Power Power Failure (Indeterminate) AC breaker Frozen OK TX team reset The AC breaker inside the RBS. INC401905 HDO390 RUE DU PORT Ouest Ericsson 3G A Talkpool 7/5/2020 11:54 7/5/2020 15:45 3:50:47 4:00:00 Compliant Transmission Transmission (Indeterminate) Affected by HDO354 Cascaded Back on air once the main site INC401832 COW076 LEOGANE_SANTO_COW Ouest Ericsson 3G+LTE A Talkpool 7/5/2020 11:54 7/5/2020 15:45 3:50:47 4:00:00 Compliant Transmission Transmission (Indeterminate) Affected by HDO354 Cascaded Back on air once the main site INC401789 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 3G B Talkpool 7/5/2020 11:54 7/5/2020 15:45 3:50:47 4:00:00 Compliant Power Power Failure (Indeterminate) Affected by HDO354 Cascaded Back on air once the main site INC401789 HDO385 BINOT LESTERE_COW Ouest Ericsson 3G A Talkpool 7/5/2020 11:54 7/5/2020 15:45 3:50:47 4:00:00 Compliant Power Power Failure (Indeterminate) Affected by HDO354 Cascaded Back on air once the main site INC401789 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 3G A Talkpool 7/5/2020 11:54 7/5/2020 15:45 3:50:47 4:00:00 Compliant Power Power Failure (Indeterminate) Affected by HDO354 Cascaded Back on air once the main site INC401901 HAIGA112 CORAIL Grande-Anse ZTE 2G C Talkpool 7/5/2020 12:50 7/5/2020 16:15 3:24:47 4:00:00 Compliant Dependent Power Failure (Indeterminate) Affected by HDS127 Cascaded Back on air once the main site INC401916 HGA049 SAINTE_CROIX Nippes Ericsson 2G D Talkpool 7/5/2020 15:26 7/5/2020 18:15 2:48:47 4:00:00 Compliant Power Power Failure (Indeterminate) DC LOW VOLTAGE Need to be justified DC LOW VOLTAGE, battery backup discharged, reset alarm and restarted INC401654 HDO380 RUE_DES_RAMPARDS_COW Ouest Ericsson 2G A O&M FUEL 7/5/2020 4:18 7/5/2020 18:45 14:26:49 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Main tank empty Need to be justified Fuel added INC401620 HDO513 RUELLE VAILLANT_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/4/2020 23:29 7/5/2020 7:05 7:36:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Overload due to EDH Breaker tripped Need to be justified Breaker was reset INC401610 HDO089 CITE_ETERNEL Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/4/2020 21:53 7/5/2020 8:10 10:17:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Resolution details will be provided by concerned team INC401630 HDO493 RUE_CAPOIS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/5/2020 0:51 7/5/2020 8:55 8:03:53 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure Need to be justified Oil leak, added 1 gal oil and oil filter change INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 7/5/2020 11:01 949:36:07 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Resolution details will be provided by concerned team INC401736 HDO078 PUBLIN_11 Port-au-Prince Ericsson 2G+3G A Talkpool 7/5/2020 8:53 7/5/2020 10:50 1:56:19 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure OK 1 gallon of oil added and the genset has been restarted. INC401656 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/5/2020 5:02 7/5/2020 10:53 5:50:53 4:00:00 Not Compliant Power Generator failure (Battery Failure) Battery Failure Need to be justified Genset has been restarted with another battery. INC401759 HDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G C Talkpool 7/5/2020 8:12 7/5/2020 11:55 3:42:52 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure OK oil added and the genset has been restarted. INC401777 HAIDO564 TI_JARDIN_TABARRE_42 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/5/2020 10:57 7/5/2020 13:50 2:53:00 4:00:00 Compliant Power Power Failure (Indeterminate) Overload due to EDH Breaker tripped OK Breaker was reset INC401608 HAIDO151 FONTAMARA_27 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/4/2020 21:31 7/5/2020 17:06 19:35:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Team power bleed and restart genset INC401827 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/5/2020 13:37 7/5/2020 18:30 4:53:04 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Resolution details will be provided by concerned team INC401432 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/4/2020 17:18 7/5/2020 7:42 14:24:00 4:00:00 Compliant Transmission Transmission (NPU Failure) NPU frozen Need to be justified A cold restart has been performed on the NPU INC401586 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 7/4/2020 21:42 7/5/2020 7:37 9:55:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure on the working genset Need to be justified A half of gallon of oil has been added INC401586 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/4/2020 21:42 7/5/2020 7:37 9:55:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN167 Cascaded The site is back in service once the issue solved at HDN167 INC401586 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/4/2020 21:42 7/5/2020 7:37 9:55:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN167 Cascaded The site is back in service once the issue solved at HDN167 INC401586 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/4/2020 21:42 7/5/2020 7:37 9:55:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN167 Cascaded The site is back in service once the issue solved at HDN167 INC401586 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Talkpool 7/4/2020 21:42 7/5/2020 7:37 9:55:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN167 Cascaded The site is back in service once the issue solved at HDN167 INC401616 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 7/4/2020 23:36 7/5/2020 7:21 7:45:00 4:00:00 Compliant Power Generator Failure (Engine broken) Engine broken Need to be justified Genset swapping performed INC401616 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/4/2020 23:36 7/5/2020 7:21 7:45:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC228 Cascaded The site is back in service once the issue solved at HDC228 INC401601 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/5/2020 6:02 7/5/2020 7:32 1:30:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failure OK The site is back in service once the batteries got enough charge INC401601 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/5/2020 6:02 7/5/2020 7:32 1:30:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC318 Ok The site is back in service once the issue solved at HDC318 INC401554 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/4/2020 19:20 7/5/2020 8:23 13:03:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure on the working genset Need to be justified 1 gallon of oil added then genset restarted INC401554 HDC301 ESTERE BEACH Artibonite Ericsson 2G D Talkpool 7/4/2020 19:20 7/5/2020 8:23 13:03:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC311 Cascaded The site is back in service once the issue solved at HDC311 INC401554 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/4/2020 19:20 7/5/2020 8:23 13:03:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC311 Cascaded The site is back in service once the issue solved at HDC311 INC401573 HDO436 MICHAUD Ouest Ericsson 2G D Talkpool 7/4/2020 21:10 7/5/2020 8:37 11:27:00 4:00:00 Compliant Power Generator failure (Low Voltage) Low DC voltage. Configuration issue Need to be justified The HPU board has been reset to solve the issue INC401650 HDC260 DESSALINES Artibonite Ericsson 3G A Talkpool 7/5/2020 3:58 7/5/2020 8:43 4:45:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified The last feedback is expected from the field team INC401750 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/5/2020 7:34 7/5/2020 8:31 0:57:00 4:00:00 Compliant Power Generator failure (Battery Failure) Faulty starter battery OK The genset has been started with an external battery INC401758 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 7/5/2020 8:10 7/5/2020 8:28 0:18:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified The last feedback is expected from the field team INC401583 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 7/5/2020 6:02 7/5/2020 9:48 3:46:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure on the working genset Need to be justified 1 gallon and half of oil added then genset restarted INC401721 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 7/5/2020 3:20 7/5/2020 9:26 6:06:00 4:00:00 Compliant Power Generator (Fuel sensor issue) Fuel sensor tripped and DC voltage Need to be justified The sensor has been removed then genset restarted INC401757 HDN154 DESMARROS Nord-Ouest Ericsson 2G D Talkpool 7/5/2020 8:03 7/5/2020 10:18 2:15:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified The last feedback is expected from the field team INC401757 HDN181 PIERRETTE Nord-Ouest Ericsson 2G D Talkpool 7/5/2020 8:03 7/5/2020 10:18 2:15:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN154 Cascaded The site is back in service once the issue solved at HDN154 INC400206 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 20:58 7/5/2020 10:31 85:33:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failure OK The site is back in service once the batteries got enough charge INC401743 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 7/5/2020 6:50 7/5/2020 10:14 3:24:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified The last feedback is expected from the field team INC401743 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 7/5/2020 6:50 7/5/2020 10:14 3:24:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC284 Cascaded The site is back in service once the issue solved at HDC284 INC401675 HDC231 NARANG Centre Ericsson 2G D Talkpool 7/5/2020 8:42 7/5/2020 11:46 3:04:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate Need to be justified The last feedback is expected from the field team INC401611 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 7/4/2020 21:42 7/5/2020 12:17 14:35:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified The last feedback is expected from the field team INC401739 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/5/2020 6:02 7/5/2020 12:03 6:01:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failure OK The site is back in service once the batteries got enough charge INC401661 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/5/2020 6:02 7/5/2020 12:21 6:19:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failure OK The site is back in service once the batteries got enough charge INC401762 HDC270 CRETE_A_PIEROT Artibonite Ericsson 3G B Talkpool 7/5/2020 8:54 7/5/2020 13:02 4:08:00 4:00:00 Compliant RBS RBS Fault (DUW failure) DUW failure Need to be justified A power reset has been performed on it INC400968 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 7/3/2020 12:17 7/5/2020 14:23 50:06:00 4:00:00 Compliant RBS RBS Fault (DUW failure) Faulty DUW Need to be justified The faulty DUW has been replaced INC401902 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G A Talkpool 7/5/2020 13:06 7/5/2020 15:31 2:25:00 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to radiator issue Need to be justified The radiator has been fixed to solve the issue INC401902 HDN108 DESGRANGES Nord-Ouest Ericsson 2G A Talkpool 7/5/2020 13:06 7/5/2020 15:31 2:25:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN105 Cascaded The site is back in service once the issue solved at HDN105 INC401691 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 7/5/2020 10:06 7/5/2020 16:22 6:16:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure on the working genset Need to be justified 1 gallon and half of oil added then genset restarted INC401842 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/5/2020 14:22 7/5/2020 17:03 2:41:00 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to radiator issue Need to be justified 1 gallon and half of coolant added then genset restarted INC401914 HDC267 VERRETTES Artibonite Ericsson 2G A Talkpool 7/5/2020 15:14 7/5/2020 17:27 2:13:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified The last feedback is expected from the field team INC401578 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A O&M_Fuel 7/4/2020 21:51 7/5/2020 17:43 19:52:00 4:00:00 Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay A rescue has been performed then power team restarted the genset Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 5 18:49:11 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 6 Jul 2020 00:49:11 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM Message-ID: Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 4 3 4 7 18 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 9 2 1 0 10 ZTE 4 4 2 0 4 Huawei 4 4 3 0 4 Network 17 10 6 0 18 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 11 4 0 1 2 18 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 15.0141088 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 295:26:31 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 200:31:31 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 106:36:31 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Spare will be sent at the region for replacement. ETR will share as soon as possible. INC401247 HDO455 DUPIN_CORNILLON Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 36:32:31 Power Generator Failure (Alternator Failure) DC Alternator, Oil sensor, Starter battery faulty and water sensor faulty. Spares not yet available . INC401247 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 36:32:31 Dependent Affected by the power issue at the main site Affected by HDO455 INC401451 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/4/2020 16:42 28:06:31 Power Power Failure (Solar System failure) The site will be back in service once the batteries get enough charge from the sun energy INC401553 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/4/2020 19:42 25:06:31 RBS RBS Fault (AMM failure) Faulty AMM 6PC. Spare part not yet available. ETR to be provided INC401730 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/5/2020 4:26 16:22:31 Power Generator Failure (Engine Knocking ) Talkpool team broke the genset. ETR to be provided by them INC401734 HAIDS223 KA_VIO Sud ZTE 2G+3G C O&M FUEL 7/5/2020 5:05 15:43:31 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( July 5th 2020) at 10:00 am. Hybrid Talkpool team support required before refueling. INC401909 HDC171 GROS_MORNE Artibonite Ericsson 2G D O&M_Fuel 7/5/2020 14:08 6:40:31 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/05/2020 at 06h28 PM. Feedback is expected from them INC401910 HDO655 UN_DELTA_CAMP_COW Port-au-Prince Huawei 2G+3G C Talkpool 7/5/2020 14:19 6:29:31 Power Generator failure (Indeterminate) Access cannot be provided during the weekend, site is located in the UN Camp. INC401848 HDC270 CRETE_A_PIEROT Artibonite Ericsson 3G B Talkpool 7/5/2020 15:10 5:38:31 Power Generator failure (Indeterminate) TX team was on the site but confirmed power issue. Power team has been informed. ETA: Not yet available INC401931 HAIDO301 BONNET Ouest Huawei 2G+3G+LTE A O&M_Fuel 7/5/2020 17:04 3:44:31 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/05/2020 at 08h15 PM. Feedback is expected from them INC401931 HAIDO302 GANTHIER Ouest Huawei 2G+3G+LTE A O&M_Fuel 7/5/2020 17:04 3:44:31 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO301 INC401871 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 7/5/2020 17:30 3:18:31 Fuel Generator failure (Fuel issue) Fuel team is informed, 07/05/2020 06:55 pm ETA to be provided. INC401873 HAIDO610 SANTO_25 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/5/2020 17:54 2:54:31 Power Generator failure (Indeterminate) Due to heavy rain , team cannot reach the site now , ETR to be provided INC401949 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/5/2020 19:45 1:03:31 Power Generator failure (Indeterminate) Team has been informed , ETA 20:10 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool July 6th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 6th INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security July 6th INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 8th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 5 19:26:46 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 6 Jul 2020 01:26:46 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 671:11:47 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G+3G A Digicel 6/13/2020 1:26 547:59:47 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 422:02:47 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 227:25:47 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/29/2020 10:02 155:23:47 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC399689 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 3:30 113:55:47 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399730 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/1/2020 10:14 107:11:47 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399870 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 105:50:47 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 103:55:47 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400635 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/2/2020 21:05 72:20:47 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400763 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/2/2020 22:58 70:27:47 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare part already collected. ETR not available. INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 30:13:47 RBS RBS Fault (Software Issue) License issue. BSS Team is aware and feedback expected from them INC401593 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 7/4/2020 17:07 28:18:47 Transmission Transmission (Indeterminate) The 2G upgrade is not yet complete by RAN Digicel team. E1 missing. BSS Team has been informed. INC401097 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G C Talkpool 7/5/2020 20:30 0:55:47 RBS RBS Fault (Indeterminate) Team is already informed . ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Sun Jul 5 19:41:31 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Mon, 6 Jul 2020 01:41:31 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM In-Reply-To: References: Message-ID: HDO525: Should not be confirmed down for fuel. Photographs show an external tank missing plumbing reporting an Epower down for fuel. Not acceptable. HDS223: ETA for hybrid team has been requested twice, no response. HDO301: New ASCOT HPUX4 reported down for fuel at 10%, should not be accepted. Hybrid team should be dispatched as configuration is 20% low fuel level warning and 5% electrical trip to switch off the genset. HDC171: Rescue been organized, awaiting ETA. Best Regards, [cid:image001.jpg at 01D65315.099F1ED0] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Sunday, July 5, 2020 8:49 PM To: Haiti Noc ; 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: NOC hourly report at 8:00 PM Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 4 3 4 7 18 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 9 2 1 0 10 ZTE 4 4 2 0 4 Huawei 4 4 3 0 4 Network 17 10 6 0 18 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 11 4 0 1 2 18 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 15.0141088 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 295:26:31 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 200:31:31 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 106:36:31 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Spare will be sent at the region for replacement. ETR will share as soon as possible. INC401247 HDO455 DUPIN_CORNILLON Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 36:32:31 Power Generator Failure (Alternator Failure) DC Alternator, Oil sensor, Starter battery faulty and water sensor faulty. Spares not yet available . INC401247 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 36:32:31 Dependent Affected by the power issue at the main site Affected by HDO455 INC401451 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/4/2020 16:42 28:06:31 Power Power Failure (Solar System failure) The site will be back in service once the batteries get enough charge from the sun energy INC401553 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/4/2020 19:42 25:06:31 RBS RBS Fault (AMM failure) Faulty AMM 6PC. Spare part not yet available. ETR to be provided INC401730 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/5/2020 4:26 16:22:31 Power Generator Failure (Engine Knocking ) Talkpool team broke the genset. ETR to be provided by them INC401734 HAIDS223 KA_VIO Sud ZTE 2G+3G C O&M FUEL 7/5/2020 5:05 15:43:31 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( July 5th 2020) at 10:00 am. Hybrid Talkpool team support required before refueling. INC401909 HDC171 GROS_MORNE Artibonite Ericsson 2G D O&M_Fuel 7/5/2020 14:08 6:40:31 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/05/2020 at 06h28 PM. Feedback is expected from them INC401910 HDO655 UN_DELTA_CAMP_COW Port-au-Prince Huawei 2G+3G C Talkpool 7/5/2020 14:19 6:29:31 Power Generator failure (Indeterminate) Access cannot be provided during the weekend, site is located in the UN Camp. INC401848 HDC270 CRETE_A_PIEROT Artibonite Ericsson 3G B Talkpool 7/5/2020 15:10 5:38:31 Power Generator failure (Indeterminate) TX team was on the site but confirmed power issue. Power team has been informed. ETA: Not yet available INC401931 HAIDO301 BONNET Ouest Huawei 2G+3G+LTE A O&M_Fuel 7/5/2020 17:04 3:44:31 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/05/2020 at 08h15 PM. Feedback is expected from them INC401931 HAIDO302 GANTHIER Ouest Huawei 2G+3G+LTE A O&M_Fuel 7/5/2020 17:04 3:44:31 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO301 INC401871 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 7/5/2020 17:30 3:18:31 Fuel Generator failure (Fuel issue) Fuel team is informed, 07/05/2020 06:55 pm ETA to be provided. INC401873 HAIDO610 SANTO_25 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/5/2020 17:54 2:54:31 Power Generator failure (Indeterminate) Due to heavy rain , team cannot reach the site now , ETR to be provided INC401949 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/5/2020 19:45 1:03:31 Power Generator failure (Indeterminate) Team has been informed , ETA 20:10 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool July 6th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 6th INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security July 6th INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 8th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.jpg Type: image/jpeg Size: 10377 bytes Desc: image004.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 2390 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 5 20:46:36 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 6 Jul 2020 02:46:36 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 14 9 7 14 44 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 20 13 1 0 30 ZTE 6 6 4 1 6 Huawei 8 8 7 1 8 Network 34 27 12 2 44 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 4 0 2 18 44 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 363:06:43 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 297:22:43 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 202:27:43 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 108:32:43 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Spare will be sent at the region for replacement. ETR will share as soon as possible. INC401247 HDO455 DUPIN_CORNILLON Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 38:28:43 Power Generator Failure (Alternator Failure) DC Alternator, Oil sensor, Starter battery faulty and water sensor faulty. Spares not yet available . INC401247 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 38:28:43 Dependent Affected by the power issue at the main site Affected by HDO455 INC401451 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/4/2020 16:42 30:02:43 Power Power Failure (Solar System failure) The site will be back in service once the batteries get enough charge from the sun energy INC401553 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/4/2020 19:42 27:02:43 RBS RBS Fault (AMM failure) Faulty AMM 6PC. Spare part not yet available. ETR to be provided INC401730 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/5/2020 4:26 18:18:43 Power Generator Failure (Engine Knocking ) Talkpool team broke the genset. ETR to be provided by them INC401734 HAIDS223 KA_VIO Sud ZTE 2G+3G C O&M FUEL 7/5/2020 5:05 17:39:43 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( july 5th 2020) at 10:00 am. Hybrid talkpool team support required before refueling. INC401909 HDC171 GROS_MORNE Artibonite Ericsson 2G D O&M_Fuel 7/5/2020 14:08 8:36:43 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/05/2020 at 06h28 PM. Feedback is expected from them INC401910 HDO655 UN_DELTA_CAMP_COW Port-au-Prince Huawei 2G+3G C Talkpool 7/5/2020 14:19 8:25:43 Power Generator failure (Indeterminate) Access cannot be provided during the weekend, site is located in the UN Camp. INC401848 HDC270 CRETE_A_PIEROT Artibonite Ericsson 3G B Talkpool 7/5/2020 15:10 7:34:43 Power Generator failure (Indeterminate) TX team was on the site but confirmed power issue. Power team has been informed. ETA: Not yet available INC401931 HAIDO301 BONNET Ouest Huawei 2G+3G+LTE A O&M_Fuel 7/5/2020 17:04 5:40:43 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/05/2020 at 08h15 PM. Feedback is expected from them INC401931 HAIDO302 GANTHIER Ouest Huawei 2G+3G+LTE A O&M_Fuel 7/5/2020 17:04 5:40:43 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO301 INC401871 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE+TDD A O&M Fuel 7/5/2020 17:30 5:14:43 Fuel Generator failure (Fuel issue) Fuel team is informed, 07/05/2020 06:55 pm ETA to be provided. INC401948 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/5/2020 18:50 3:54:43 Transmission Transmission (Indeterminate) The RAN TP and Power teams will join the site at 12:00 am. INC401963 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 7/5/2020 20:02 2:42:43 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site. INC401963 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/5/2020 20:02 2:42:43 Dependent Affected by the power issue at the main site Affected by HDC265 INC401963 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/5/2020 20:02 2:42:43 Dependent Affected by the power issue at the main site Affected by HDC265 INC401969 HDC211 MIREBALAIS Centre Ericsson 3G A Talkpool 7/5/2020 20:20 2:24:43 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site. INC401969 HDC201 MONT_CARMEL Centre Ericsson 3G A Talkpool 7/5/2020 20:20 2:24:43 Dependent Affected by the Transmission issue at the main site Affected by HDC211 INC401969 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 7/5/2020 20:20 2:24:43 Dependent Affected by the Transmission issue at the main site Affected by HDC211 INC401969 HDC215 HINCHE_AVIATION Centre Ericsson 3G B Talkpool 7/5/2020 20:20 2:24:43 Dependent Affected by the Transmission issue at the main site Affected by HDC211 INC401969 HDN215 ST_RAPHAEL Nord Ericsson 3G B Talkpool 7/5/2020 20:20 2:24:43 Dependent Affected by the Transmission issue at the main site Affected by HDC211 INC401969 HDN216 PIGNON Nord Ericsson 3G A Talkpool 7/5/2020 20:20 2:24:43 Dependent Affected by the Transmission issue at the main site Affected by HDC211 INC401969 HDC200 HINCHE_RESOLY Centre Ericsson 3G A Talkpool 7/5/2020 20:20 2:24:43 Dependent Affected by the Transmission issue at the main site Affected by HDC211 INC401969 HDC221 LASCAHOBAS_II Centre Ericsson 3G C Talkpool 7/5/2020 20:20 2:24:43 Dependent Affected by the Transmission issue at the main site Affected by HDC211 INC401969 HDC216 CROIX DE FER Centre Ericsson 3G C Talkpool 7/5/2020 20:20 2:24:43 Dependent Affected by the Transmission issue at the main site Affected by HDC211 INC402001 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/5/2020 20:22 2:22:43 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC402009 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 2:02:43 Power Generator failure (Indeterminate) Team is working on the site. INC401972 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 7/5/2020 20:50 1:54:43 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site. INC401972 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 7/5/2020 20:50 1:54:43 Dependent Affected by the power issue at the main site Affected by HDC260 INC401972 HDC296 BOIS_MARIE Artibonite Ericsson 2G D Talkpool 7/5/2020 20:50 1:54:43 Dependent Affected by the power issue at the main site Affected by HDC260 INC402008 HDO496 MORNE_LAZARRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/5/2020 20:53 1:51:43 Power Generator failure (Indeterminate) Team has been informed, ETA 22:30 INC402012 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B Talkpool 7/5/2020 20:58 1:46:43 Power Power Failure (Indeterminate) Team is waiting for access. INC402012 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B Talkpool 7/5/2020 20:58 1:46:43 Dependent Affected by the power issue at the main site Affected by HDS118 INC402012 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 7/5/2020 20:58 1:46:43 Dependent Affected by the power issue at the main site Affected by HDS118 INC402021 HDC267 VERRETTES Artibonite Ericsson 2G+3G A Talkpool 7/5/2020 21:32 1:12:43 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site. INC402025 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 7/5/2020 21:34 1:10:43 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site. INC402024 HAIDO189 LA_PEPINIERE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/5/2020 21:40 1:04:43 Power Generator failure (Indeterminate) Team has been informed , ETA not yet available INC401979 HAIDC005 SAINT_MARC Artibonite Huawei 2G+3G+LTE A Talkpool 7/5/2020 21:42 1:02:43 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site. INC401979 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 7/5/2020 21:42 1:02:43 Dependent Affected by the power issue at the main site Affected by HDC005 INC401979 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE B Talkpool 7/5/2020 21:42 1:02:43 Dependent Affected by the power issue at the main site Affected by HDC005 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool July 6th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 6th INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security July 6th INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 8th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 5 22:21:58 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 6 Jul 2020 04:21:58 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 14 10 8 21 53 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 25 14 1 0 37 ZTE 10 10 7 0 11 Huawei 5 5 4 0 5 Network 40 29 12 0 53 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 4 0 5 24 53 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 364:41:34 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 298:57:34 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 204:02:34 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 110:07:34 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Spare will be sent at the region for replacement. ETR will share as soon as possible. INC401247 HDO455 DUPIN_CORNILLON Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 40:03:34 Power Generator Failure (Alternator Failure) DC Alternator, Oil sensor, Starter battery faulty and water sensor faulty. Spares not yet available . INC401247 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 40:03:34 Dependent Affected by the power issue at the main site Affected by HDO455 INC401451 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/4/2020 16:42 31:37:34 Power Power Failure (Solar System failure) The site will be back in service once the batteries get enough charge from the sun energy INC401553 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/4/2020 19:42 28:37:34 RBS RBS Fault (AMM failure) Faulty AMM 6PC. Spare part not yet available. ETR to be provided INC401730 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/5/2020 4:26 19:53:34 Power Generator Failure (Engine Knocking ) Talkpool team broke the genset. ETR to be provided by them INC401734 HAIDS223 KA_VIO Sud ZTE 2G+3G C O&M FUEL 7/5/2020 5:05 19:14:34 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( July 5th 2020) at 10:00 am. Hybrid talkpool team support required before refueling. INC401909 HDC171 GROS_MORNE Artibonite Ericsson 2G D O&M_Fuel 7/5/2020 14:08 10:11:34 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/05/2020 at 06h28 PM. Feedback is expected from them INC401910 HDO655 UN_DELTA_CAMP_COW Port-au-Prince Huawei 2G+3G C Talkpool 7/5/2020 14:19 10:00:34 Power Generator failure (Indeterminate) Access cannot be provided during the weekend, site is located in the UN Camp. INC401848 HDC270 CRETE_A_PIEROT Artibonite Ericsson 3G B Talkpool 7/5/2020 15:10 9:09:34 Power Generator failure (Indeterminate) TX team was on the site but confirmed power issue. Power team has been informed. ETA: Not yet available INC401931 HAIDO301 BONNET Ouest Huawei 2G+3G+LTE A O&M_Fuel 7/5/2020 17:04 7:15:34 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/05/2020 at 08h15 PM. Feedback is expected from them INC401931 HAIDO302 GANTHIER Ouest Huawei 2G+3G+LTE A O&M_Fuel 7/5/2020 17:04 7:15:34 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO301 INC401871 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 7/5/2020 17:30 6:49:34 Fuel Generator failure (Fuel issue) Fuel team is informed, 07/05/2020 06:55 pm ETA to be provided. INC401948 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/5/2020 18:50 5:29:34 Transmission Transmission (Indeterminate) The RAN TP and Power teams will join the site at 12:15 am. INC401969 HDC211 MIREBALAIS Centre Ericsson 3G A Talkpool 7/5/2020 20:20 3:59:34 Transmission Transmission (Indeterminate) Team is waiting for the access. INC401969 HDC201 MONT_CARMEL Centre Ericsson 3G A Talkpool 7/5/2020 20:20 3:59:34 Dependent Affected by the Transmission issue at the main site Affected by HDC211 INC401969 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 7/5/2020 20:20 3:59:34 Dependent Affected by the Transmission issue at the main site Affected by HDC211 INC401969 HDC215 HINCHE_AVIATION Centre Ericsson 3G B Talkpool 7/5/2020 20:20 3:59:34 Dependent Affected by the Transmission issue at the main site Affected by HDC211 INC401969 HDN215 ST_RAPHAEL Nord Ericsson 3G B Talkpool 7/5/2020 20:20 3:59:34 Dependent Affected by the Transmission issue at the main site Affected by HDC211 INC401969 HDN216 PIGNON Nord Ericsson 3G A Talkpool 7/5/2020 20:20 3:59:34 Dependent Affected by the Transmission issue at the main site Affected by HDC211 INC401969 HDC200 HINCHE_RESOLY Centre Ericsson 3G A Talkpool 7/5/2020 20:20 3:59:34 Dependent Affected by the Transmission issue at the main site Affected by HDC211 INC401969 HDC221 LASCAHOBAS_II Centre Ericsson 3G C Talkpool 7/5/2020 20:20 3:59:34 Dependent Affected by the Transmission issue at the main site Affected by HDC211 INC401969 HDC216 CROIX DE FER Centre Ericsson 3G C Talkpool 7/5/2020 20:20 3:59:34 Dependent Affected by the Transmission issue at the main site Affected by HDC211 INC402001 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/5/2020 20:22 3:57:34 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC402009 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 3:37:34 Transmission Transmission (Indeterminate) Site remains down after power team has been performed on the site, Tx team is requested. ETA not provided yet. INC401972 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 7/5/2020 20:50 3:29:34 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site at night, due unsafe area. ETA: 7:00 AM INC401972 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 7/5/2020 20:50 3:29:34 Dependent Affected by the power issue at the main site Affected by HDC260 INC401972 HDC296 BOIS_MARIE Artibonite Ericsson 2G D Talkpool 7/5/2020 20:50 3:29:34 Dependent Affected by the power issue at the main site Affected by HDC260 INC402012 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B Talkpool 7/5/2020 20:58 3:21:34 Power Power Failure (Indeterminate) Access issue follow-up is ongoing with the site inspector to grant access. INC402012 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B Talkpool 7/5/2020 20:58 3:21:34 Dependent Affected by the power issue at the main site Affected by HDS118 INC402012 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 7/5/2020 20:58 3:21:34 Dependent Affected by the power issue at the main site Affected by HDS118 INC402021 HDC267 VERRETTES Artibonite Ericsson 2G+3G A Talkpool 7/5/2020 21:32 2:47:34 Transmission Transmission (Indeterminate) Site remains down after power team has been performed on the site, Tx team is requested. ETA: 8:00 AM INC402025 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 7/5/2020 21:34 2:45:34 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site. INC402024 HAIDO189 LA_PEPINIERE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/5/2020 21:40 2:39:34 Power Generator failure (Indeterminate) Team has been informed , ETA 12:45 AM INC401981 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/5/2020 21:56 2:23:34 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site at night, due unsafe area. ETA: 8:00 AM INC402039 HDN218 TERRIER_ROUGE Nord-Est Ericsson 3G C Talkpool 7/5/2020 22:56 1:23:34 Power Generator failure (Indeterminate) Power commercial failed reported by Talkpool team INC402040 HDC153 MORNE_LACRETE Artibonite Ericsson 2G D Talkpool 7/5/2020 23:06 1:13:34 Power Generator failure (Indeterminate) Team has been informed. ETA: 2:57 AM INC402040 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 7/5/2020 23:06 1:13:34 Dependent Affected by the power issue at the main site Affected by HDC153 INC402040 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/5/2020 23:06 1:13:34 Dependent Affected by the power issue at the main site Affected by HDC153 INC402040 HDC162 BIVAC Artibonite Ericsson 2G D Talkpool 7/5/2020 23:06 1:13:34 Dependent Affected by the power issue at the main site Affected by HDC153 INC402040 HDC164 LABRANLE Artibonite Ericsson 2G D Talkpool 7/5/2020 23:06 1:13:34 Dependent Affected by the power issue at the main site Affected by HDC153 INC402040 HDC175 DAVI Artibonite Ericsson 2G D Talkpool 7/5/2020 23:06 1:13:34 Dependent Affected by the power issue at the main site Affected by HDC153 INC402040 HDC121 POSTE_COUTANT Artibonite Ericsson 2G D Talkpool 7/5/2020 23:06 1:13:34 Dependent Affected by the power issue at the main site Affected by HDC153 INC402040 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 7/5/2020 23:06 1:13:34 Dependent Affected by the power issue at the main site Affected by HDC153 INC401871 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE B O&M Fuel 7/5/2020 23:10 1:09:34 Dependent Affected by the fuel issue at the main site Affected by HDO525 INC401871 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 7/5/2020 23:10 1:09:34 Dependent Affected by the fuel issue at the main site Affected by HDO525 INC401871 HAIDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 7/5/2020 23:10 1:09:34 Dependent Affected by the fuel issue at the main site Affected by HDO525 INC402043 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/5/2020 23:12 1:07:34 Power Generator failure (Indeterminate) Team has been informed , ETA 12:55 AM INC402033 HAIGA156 GABRIEL Grande-Anse ZTE 2G D Talkpool 7/5/2020 23:31 0:48:34 Power Generator failure (Indeterminate) Team is informed, ETA 12:16 am. INC402034 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 3G B Talkpool 7/5/2020 23:50 0:29:34 Power Generator failure (Indeterminate) Genset was turned off by the Landlord. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool July 6th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 6th INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security July 6th INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 8th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 5 22:45:47 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 6 Jul 2020 04:45:47 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 674:31:12 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G+3G A Digicel 6/13/2020 1:26 551:19:12 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 425:22:12 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 230:45:12 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/29/2020 10:02 158:43:12 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC399689 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 3:30 117:15:12 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399730 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/1/2020 10:14 110:31:12 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399870 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 109:10:12 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 107:15:12 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400635 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/2/2020 21:05 75:40:12 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400763 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/2/2020 22:58 73:47:12 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare part already collected. ETR not available. INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 33:33:12 RBS RBS Fault (Software Issue) License issue. BSS Team is aware and feedback expected from them INC401593 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 7/4/2020 17:07 31:38:12 Transmission Transmission (Indeterminate) The 2G upgrade is not yet complete by RAN Digicel team. E1 missing. BSS Team has been informed. INC401496 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 7/4/2020 20:06 28:39:12 RBS RBS Fault (DTRU failure) Faulty DTRU . Spare Requested INC401097 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G C Talkpool 7/5/2020 20:30 4:15:12 RBS RBS Fault (Indeterminate) Talkpool is not maanaged the team to reach the site INC402045 HDO339 GROS_MANGLES Ouest Ericsson 2G D Talkpool 7/5/2020 23:23 1:22:12 RBS RBS Fault (Indeterminate) TP has been informed; ETA not available yet. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 5 23:25:22 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 6 Jul 2020 05:25:22 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM Sites off air by Class Class A B C D Total Total 15 10 9 22 56 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 26 15 1 0 39 ZTE 11 10 8 1 11 Huawei 6 6 5 1 6 Network 43 31 14 2 56 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 4 0 5 24 56 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 365:46:02 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 300:02:02 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 205:07:02 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 111:12:02 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Spare will be sent at the region for replacement. ETR will share as soon as possible. INC401247 HDO455 DUPIN_CORNILLON Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 41:08:02 Power Generator Failure (Alternator Failure) DC Alternator, Oil sensor, Starter battery faulty and water sensor faulty. Spares not yet available . INC401247 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 41:08:02 Dependent Affected by the power issue at the main site Affected by HDO455 INC401451 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/4/2020 16:42 32:42:02 Power Power Failure (Solar System failure) The site will be back in service once the batteries get enough charge from the sun energy INC401553 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/4/2020 19:42 29:42:02 RBS RBS Fault (AMM failure) Faulty AMM 6PC. Spare part not yet available. ETR to be provided INC401730 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/5/2020 4:26 20:58:02 Power Generator Failure (Engine Knocking ) Talkpool team broke the genset. ETR to be provided by them INC401734 HAIDS223 KA_VIO Sud ZTE 2G+3G C O&M FUEL 7/5/2020 5:05 20:19:02 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( July 5th 2020) at 10:00 am. Hybrid Talkpool team support required before refueling. INC401909 HDC171 GROS_MORNE Artibonite Ericsson 2G D O&M_Fuel 7/5/2020 14:08 11:16:02 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/05/2020 at 06h28 PM. Feedback is expected from them INC401910 HDO655 UN_DELTA_CAMP_COW Port-au-Prince Huawei 2G+3G C Talkpool 7/5/2020 14:19 11:05:02 Power Generator failure (Indeterminate) Access cannot be provided during the weekend, site is located in the UN Camp. INC401848 HDC270 CRETE_A_PIEROT Artibonite Ericsson 3G B Talkpool 7/5/2020 15:10 10:14:02 Power Generator failure (Indeterminate) TX team was on the site but confirmed power issue. Power team has been informed. ETA: Not yet available INC401931 HAIDO301 BONNET Ouest Huawei 2G+3G+LTE A O&M_Fuel 7/5/2020 17:04 8:20:02 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/05/2020 at 08h15 PM. Feedback is expected from them INC401931 HAIDO302 GANTHIER Ouest Huawei 2G+3G+LTE A O&M_Fuel 7/5/2020 17:04 8:20:02 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO301 INC401871 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE+TDD A O&M Fuel 7/5/2020 17:30 7:54:02 Fuel Generator failure (Fuel issue) Fuel team is informed, 07/05/2020 06:55 pm ETA to be provided. INC401948 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/5/2020 18:50 6:34:02 Transmission Transmission (Indeterminate) ETA 12:15 am expired; New update is still expected from TP. INC401969 HDC211 MIREBALAIS Centre Ericsson 3G A Talkpool 7/5/2020 20:20 5:04:02 Transmission Transmission (Indeterminate) Team is waiting for the access. INC401969 HDC201 MONT_CARMEL Centre Ericsson 3G A Talkpool 7/5/2020 20:20 5:04:02 Dependent Affected by the Transmission issue at the main site Affected by HDC211 INC401969 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 7/5/2020 20:20 5:04:02 Dependent Affected by the Transmission issue at the main site Affected by HDC211 INC401969 HDC215 HINCHE_AVIATION Centre Ericsson 3G B Talkpool 7/5/2020 20:20 5:04:02 Dependent Affected by the Transmission issue at the main site Affected by HDC211 INC401969 HDN215 ST_RAPHAEL Nord Ericsson 3G B Talkpool 7/5/2020 20:20 5:04:02 Dependent Affected by the Transmission issue at the main site Affected by HDC211 INC401969 HDN216 PIGNON Nord Ericsson 3G A Talkpool 7/5/2020 20:20 5:04:02 Dependent Affected by the Transmission issue at the main site Affected by HDC211 INC401969 HDC200 HINCHE_RESOLY Centre Ericsson 3G A Talkpool 7/5/2020 20:20 5:04:02 Dependent Affected by the Transmission issue at the main site Affected by HDC211 INC401969 HDC221 LASCAHOBAS_II Centre Ericsson 3G C Talkpool 7/5/2020 20:20 5:04:02 Dependent Affected by the Transmission issue at the main site Affected by HDC211 INC401969 HDC216 CROIX DE FER Centre Ericsson 3G C Talkpool 7/5/2020 20:20 5:04:02 Dependent Affected by the Transmission issue at the main site Affected by HDC211 INC402001 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/5/2020 20:22 5:02:02 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC402009 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 4:42:02 Transmission Transmission (Indeterminate) Site remains down after power team has been performed on the site, Tx team is requested. ETA not provided yet. INC401972 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 7/5/2020 20:50 4:34:02 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site at night, due unsafe area. ETA: 7:00 AM INC401972 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 7/5/2020 20:50 4:34:02 Dependent Affected by the power issue at the main site Affected by HDC260 INC401972 HDC296 BOIS_MARIE Artibonite Ericsson 2G D Talkpool 7/5/2020 20:50 4:34:02 Dependent Affected by the power issue at the main site Affected by HDC260 INC402012 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B Talkpool 7/5/2020 20:58 4:26:02 Power Power Failure (Indeterminate) Access issue follow-up is ongoing with the site inspector to grant access. INC402012 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B Talkpool 7/5/2020 20:58 4:26:02 Dependent Affected by the power issue at the main site Affected by HDS118 INC402012 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 7/5/2020 20:58 4:26:02 Dependent Affected by the power issue at the main site Affected by HDS118 INC402021 HDC267 VERRETTES Artibonite Ericsson 2G+3G A Talkpool 7/5/2020 21:32 3:52:02 Transmission Transmission (Indeterminate) Site remains down after power team has been performed on the site, Tx team is requested. ETA: 8:00 AM INC402025 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 7/5/2020 21:34 3:50:02 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site. INC402024 HAIDO189 LA_PEPINIERE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/5/2020 21:40 3:44:02 Power Generator failure (Indeterminate) Access issue , site inspector has been informed , follow up is ongoing INC401981 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/5/2020 21:56 3:28:02 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site at night, due unsafe area. ETA: 8:00 AM INC402039 HDN218 TERRIER_ROUGE Nord-Est Ericsson 3G C Talkpool 7/5/2020 22:56 2:28:02 Power Generator failure (Indeterminate) Power commercial failed reported by Talkpool team INC402040 HDC153 MORNE_LACRETE Artibonite Ericsson 2G D Talkpool 7/5/2020 23:06 2:18:02 Power Generator failure (Indeterminate) Team has been informed. ETA: 2:57 AM INC402040 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 7/5/2020 23:06 2:18:02 Dependent Affected by the power issue at the main site Affected by HDC153 INC402040 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/5/2020 23:06 2:18:02 Dependent Affected by the power issue at the main site Affected by HDC153 INC402040 HDC162 BIVAC Artibonite Ericsson 2G D Talkpool 7/5/2020 23:06 2:18:02 Dependent Affected by the power issue at the main site Affected by HDC153 INC402040 HDC164 LABRANLE Artibonite Ericsson 2G D Talkpool 7/5/2020 23:06 2:18:02 Dependent Affected by the power issue at the main site Affected by HDC153 INC402040 HDC175 DAVI Artibonite Ericsson 2G D Talkpool 7/5/2020 23:06 2:18:02 Dependent Affected by the power issue at the main site Affected by HDC153 INC402040 HDC121 POSTE_COUTANT Artibonite Ericsson 2G D Talkpool 7/5/2020 23:06 2:18:02 Dependent Affected by the power issue at the main site Affected by HDC153 INC402040 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 7/5/2020 23:06 2:18:02 Dependent Affected by the power issue at the main site Affected by HDC153 INC401871 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE B O&M Fuel 7/5/2020 23:10 2:14:02 Dependent Affected by the fuel issue at the main site Affected by HDO525 INC401871 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 7/5/2020 23:10 2:14:02 Dependent Affected by the fuel issue at the main site Affected by HDO525 INC401871 HAIDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 7/5/2020 23:10 2:14:02 Dependent Affected by the fuel issue at the main site Affected by HDO525 INC402043 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/5/2020 23:12 2:12:02 Power Generator failure (Indeterminate) Access issue , site inspector has been informed , follow up is ongoing INC402034 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 7/5/2020 23:50 1:34:02 Power Generator failure (Indeterminate) Genset was turned off by the Landlord. INC402048 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/6/2020 0:20 1:04:02 Power Generator failure (Indeterminate) Red Zone site , ETA to be provided INC402047 HDO331 PETIT_BOIS Ouest Ericsson 3G A Talkpool 7/6/2020 0:26 0:58:02 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site at night, due unsafe area. ETA: 6:30 AM INC402050 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D Talkpool 7/6/2020 0:48 0:36:02 Power Generator failure (Indeterminate) Team has been informed; ETA not available yet. INC402051 HDC178 DUPUYO Artibonite Ericsson 2G D Talkpool 7/6/2020 0:56 0:28:02 Power Generator failure (Indeterminate) Team has been informed. ETA not provided yet. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool July 6th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 6th INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security July 6th INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 8th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jul 6 01:44:59 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 6 Jul 2020 07:44:59 +0000 Subject: [Rantt] NOC hourly report at 3:00 AM Message-ID: Hello All, Received the NOC hourly report done at 3:00 AM Sites off air by Class Class A B C D Total Total 11 8 8 22 49 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 26 6 1 0 30 ZTE 11 10 8 0 11 Huawei 8 8 7 0 8 Network 45 24 16 0 49 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 26 4 0 3 16 49 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 368:05:19 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 302:21:19 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 207:26:19 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 113:31:19 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Spare will be sent at the region for replacement. ETR will share as soon as possible. INC401247 HDO455 DUPIN_CORNILLON Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 43:27:19 Power Generator Failure (Alternator Failure) DC Alternator, Oil sensor, Starter battery faulty and water sensor faulty. Spares not yet available . INC401247 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 43:27:19 Dependent Affected by the power issue at the main site Affected by HDO455 INC401451 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/4/2020 16:42 35:01:19 Power Power Failure (Solar System failure) The site will be back in service once the batteries get enough charge from the sun energy INC401553 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/4/2020 19:42 32:01:19 RBS RBS Fault (AMM failure) Faulty AMM 6PC. Spare part not yet available. ETR to be provided INC401730 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/5/2020 4:26 23:17:19 Power Generator Failure (Engine Knocking ) Talkpool team broke the genset. ETR to be provided by them INC401734 HAIDS223 KA_VIO Sud ZTE 2G+3G C O&M FUEL 7/5/2020 5:05 22:38:19 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( July 5th 2020) at 10:00 am. Hybrid Talkpool team support required before refueling. INC401909 HDC171 GROS_MORNE Artibonite Ericsson 2G D O&M_Fuel 7/5/2020 14:08 13:35:19 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/05/2020 at 06h28 PM. Feedback is expected from them INC401910 HDO655 UN_DELTA_CAMP_COW Port-au-Prince Huawei 2G+3G C Talkpool 7/5/2020 14:19 13:24:19 Power Generator failure (Indeterminate) Access cannot be provided during the weekend, site is located in the UN Camp. INC401848 HDC270 CRETE_A_PIEROT Artibonite Ericsson 3G B Talkpool 7/5/2020 15:10 12:33:19 Power Generator failure (Indeterminate) TX team was on the site but confirmed power issue. Power team has been informed. ETA: Not yet available INC401931 HAIDO301 BONNET Ouest Huawei 2G+3G+LTE A O&M_Fuel 7/5/2020 17:04 10:39:19 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/05/2020 at 08h15 PM. Feedback is expected from them INC401931 HAIDO302 GANTHIER Ouest Huawei 2G+3G+LTE A O&M_Fuel 7/5/2020 17:04 10:39:19 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO301 INC401871 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 7/5/2020 17:30 10:13:19 Fuel Generator failure (Fuel issue) Fuel team is informed, 07/05/2020 06:55 pm ETA to be provided. INC402001 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/5/2020 20:22 7:21:19 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC402009 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 7:01:19 Transmission Transmission (Indeterminate) Site remains down after power team has been performed on the site, Tx team is requested. ETA not provided yet. INC401972 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 7/5/2020 20:50 6:53:19 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site at night, due unsafe area. ETA: 7:00 AM INC401972 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 7/5/2020 20:50 6:53:19 Dependent Affected by the power issue at the main site Affected by HDC260 INC401972 HDC296 BOIS_MARIE Artibonite Ericsson 2G D Talkpool 7/5/2020 20:50 6:53:19 Dependent Affected by the power issue at the main site Affected by HDC260 INC402012 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B Talkpool 7/5/2020 20:58 6:45:19 Power Power Failure (Indeterminate) Access issue follow-up is ongoing with the site inspector to grant access. INC402012 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B Talkpool 7/5/2020 20:58 6:45:19 Dependent Affected by the power issue at the main site Affected by HDS118 INC402012 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 7/5/2020 20:58 6:45:19 Dependent Affected by the power issue at the main site Affected by HDS118 INC402021 HDC267 VERRETTES Artibonite Ericsson 2G+3G A Talkpool 7/5/2020 21:32 6:11:19 Transmission Transmission (Indeterminate) Site remains down after power team has been performed on the site, Tx team is requested. ETA: 8:00 AM INC402025 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 7/5/2020 21:34 6:09:19 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site. INC402024 HAIDO189 LA_PEPINIERE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/5/2020 21:40 6:03:19 Power Generator failure (Indeterminate) Access issue , site inspector has been informed ,ETR 6:45 INC401981 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/5/2020 21:56 5:47:19 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site at night, due unsafe area. ETA: 8:00 AM INC402039 HDN218 TERRIER_ROUGE Nord-Est Ericsson 3G C Talkpool 7/5/2020 22:56 4:47:19 Power Generator failure (Indeterminate) Power commercial failed reported by Talkpool team INC402040 HDC153 MORNE_LACRETE Artibonite Ericsson 2G D Talkpool 7/5/2020 23:06 4:37:19 Power Generator failure (Indeterminate) Team is waiting for the access. INC402040 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 7/5/2020 23:06 4:37:19 Dependent Affected by the power issue at the main site Affected by HDC153 INC402040 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/5/2020 23:06 4:37:19 Dependent Affected by the power issue at the main site Affected by HDC153 INC402040 HDC162 BIVAC Artibonite Ericsson 2G D Talkpool 7/5/2020 23:06 4:37:19 Dependent Affected by the power issue at the main site Affected by HDC153 INC402040 HDC164 LABRANLE Artibonite Ericsson 2G D Talkpool 7/5/2020 23:06 4:37:19 Dependent Affected by the power issue at the main site Affected by HDC153 INC402040 HDC175 DAVI Artibonite Ericsson 2G D Talkpool 7/5/2020 23:06 4:37:19 Dependent Affected by the power issue at the main site Affected by HDC153 INC402040 HDC121 POSTE_COUTANT Artibonite Ericsson 2G D Talkpool 7/5/2020 23:06 4:37:19 Dependent Affected by the power issue at the main site Affected by HDC153 INC402040 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 7/5/2020 23:06 4:37:19 Dependent Affected by the power issue at the main site Affected by HDC153 INC401871 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE B O&M Fuel 7/5/2020 23:10 4:33:19 Dependent Affected by the fuel issue at the main site Affected by HDO525 INC401871 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 7/5/2020 23:10 4:33:19 Dependent Affected by the fuel issue at the main site Affected by HDO525 INC401871 HAIDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 7/5/2020 23:10 4:33:19 Dependent Affected by the fuel issue at the main site Affected by HDO525 INC402043 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/5/2020 23:12 4:31:19 Power Generator failure (Indeterminate) Access issue , site inspector has been informed , follow up is ongoing ETR 6:45 AM INC402034 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 7/5/2020 23:50 3:53:19 Power Generator failure (Indeterminate) Genset was turned off by the Landlord. INC402048 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/6/2020 0:20 3:23:19 Power Generator failure (Indeterminate) Red Zone site , ETA to be provided INC402047 HDO331 PETIT_BOIS Ouest Ericsson 3G A Talkpool 7/6/2020 0:26 3:17:19 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site at night, due unsafe area. ETA: 6:30 AM INC402050 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D Talkpool 7/6/2020 0:48 2:55:19 Power Generator failure (Indeterminate) Team has been informed; ETA 4:15 am. INC402051 HDC178 DUPUYO Artibonite Ericsson 2G D Talkpool 7/6/2020 0:56 2:47:19 Power Generator failure (Indeterminate) Team has been informed. ETA: 7:00 AM INC402058 HDO034 SEGUY Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/6/2020 1:48 1:55:19 Power Generator failure (Indeterminate) Team has been informed , ETA 6:45 AM INC402104 HDN108 DESGRANGES Nord-Ouest Ericsson 2G A Talkpool 7/6/2020 2:15 1:28:19 Power Generator failure (Indeterminate) Team has been informed. ETA not provided yet. INC401983 HDO635 RUE_MONPLAISIR Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/6/2020 2:30 1:13:19 Power Generator failure (Indeterminate) TP cannot provide any update for the site ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool July 6th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 6th INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security July 6th INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 8th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jul 6 01:48:21 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 6 Jul 2020 07:48:21 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (3:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 3:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 677:33:14 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G+3G A Digicel 6/13/2020 1:26 554:21:14 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 428:24:14 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 233:47:14 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/29/2020 10:02 161:45:14 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC399689 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 3:30 120:17:14 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399730 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/1/2020 10:14 113:33:14 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399870 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 112:12:14 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 110:17:14 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400635 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/2/2020 21:05 78:42:14 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400763 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/2/2020 22:58 76:49:14 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare part already collected. ETR not available. INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 36:35:14 RBS RBS Fault (Software Issue) License issue. BSS Team is aware and feedback expected from them INC401593 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 7/4/2020 17:07 34:40:14 Transmission Transmission (Indeterminate) The 2G upgrade is not yet complete by RAN Digicel team. E1 missing. BSS Team has been informed. INC401496 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 7/4/2020 20:06 31:41:14 RBS RBS Fault (DTRU failure) Faulty DTRU . Spare Requested INC401940 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 7/5/2020 18:06 9:41:14 RBS RBS Fault (Indeterminate) unsafe area, Team is on the way . ETA INC401097 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G C Talkpool 7/5/2020 20:30 7:17:14 RBS RBS Fault (Indeterminate) Talkpool is not managed the team to reach the site INC402041 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 7/5/2020 22:58 4:49:14 RBS RBS Fault (Indeterminate) Red Zone,Team is already informed . ETA:7 AM INC402047 HDO331 PETIT_BOIS Ouest Ericsson 2G A Talkpool 7/6/2020 0:26 3:21:14 Power Power Failure (Indeterminate) Team is already informedand will go to the site . ETA:7 AM INC401995 HDC241 PAPAYE Centre Ericsson 2G D Talkpool 7/6/2020 1:02 2:45:14 RBS RBS Fault (Indeterminate) Talkpool is not managed the team to reach the site INC402101 HDO339 GROS_MANGLES Ouest D Talkpool 7/6/2020 2:00 1:47:14 RBS RBS Fault (Indeterminate) TP is not managing his team to reach the site. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jul 6 02:25:47 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 6 Jul 2020 08:25:47 +0000 Subject: [Rantt] NOC hourly report at 4:00 AM Message-ID: Hello All, Received the NOC hourly report done at 4:00 AM Sites off air by Class Class A B C D Total Total 15 12 12 36 75 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 48 6 1 0 52 ZTE 14 12 9 1 14 Huawei 9 9 8 2 9 Network 71 27 18 3 75 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 4 0 3 39 75 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 368:46:17 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 303:02:17 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 208:07:17 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 114:12:17 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Spare will be sent at the region for replacement. ETR will share as soon as possible. INC401247 HDO455 DUPIN_CORNILLON Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 44:08:17 Power Generator Failure (Alternator Failure) DC Alternator, Oil sensor, Starter battery faulty and water sensor faulty. Spares not yet available . INC401247 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 44:08:17 Dependent Affected by the power issue at the main site Affected by HDO455 INC401451 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/4/2020 16:42 35:42:17 Power Power Failure (Solar System failure) The site will be back in service once the batteries get enough charge from the sun energy INC401553 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/4/2020 19:42 32:42:17 RBS RBS Fault (AMM failure) Faulty AMM 6PC. Spare part not yet available. ETR to be provided INC401730 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/5/2020 4:26 23:58:17 Power Generator Failure (Engine Knocking ) Talkpool team broke the genset. ETR to be provided by them INC401734 HAIDS223 KA_VIO Sud ZTE 2G+3G C O&M FUEL 7/5/2020 5:05 23:19:17 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( july 5th 2020) at 10:00 am. Hybrid talkpool team support required before refueling. INC401909 HDC171 GROS_MORNE Artibonite Ericsson 2G D O&M_Fuel 7/5/2020 14:08 14:16:17 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/05/2020 at 06h28 PM. Feedback is expected from them INC401910 HDO655 UN_DELTA_CAMP_COW Port-au-Prince Huawei 2G+3G C Talkpool 7/5/2020 14:19 14:05:17 Power Generator failure (Indeterminate) Access cannot be provided during the weekend, site is located in the UN Camp. INC401848 HDC270 CRETE_A_PIEROT Artibonite Ericsson 3G B Talkpool 7/5/2020 15:10 13:14:17 Power Generator failure (Indeterminate) TX team was on the site but confirmed power issue. Power team has been informed. ETA: Not yet available INC401931 HAIDO301 BONNET Ouest Huawei 2G+3G+LTE A O&M_Fuel 7/5/2020 17:04 11:20:17 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/05/2020 at 08h15 PM. Feedback is expected from them INC401931 HAIDO302 GANTHIER Ouest Huawei 2G+3G+LTE A O&M_Fuel 7/5/2020 17:04 11:20:17 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO301 INC401871 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE+TDD A O&M Fuel 7/5/2020 17:30 10:54:17 Fuel Generator failure (Fuel issue) Fuel team is informed, 07/05/2020 06:55 pm ETA to be provided. INC402001 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/5/2020 20:22 8:02:17 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC402009 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 7:42:17 Transmission Transmission (Indeterminate) Site remains down after power team has been performed on the site, Tx team is requested. ETA not provided yet. INC401972 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 7/5/2020 20:50 7:34:17 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site at night, due unsafe area. ETA: 7:00 AM INC401972 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 7/5/2020 20:50 7:34:17 Dependent Affected by the power issue at the main site Affected by HDC260 INC401972 HDC296 BOIS_MARIE Artibonite Ericsson 2G D Talkpool 7/5/2020 20:50 7:34:17 Dependent Affected by the power issue at the main site Affected by HDC260 INC402012 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B Talkpool 7/5/2020 20:58 7:26:17 Power Power Failure (Indeterminate) Access issue follow-up is ongoing with the site inspector to grant access. INC402012 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B Talkpool 7/5/2020 20:58 7:26:17 Dependent Affected by the power issue at the main site Affected by HDS118 INC402012 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 7/5/2020 20:58 7:26:17 Dependent Affected by the power issue at the main site Affected by HDS118 INC402021 HDC267 VERRETTES Artibonite Ericsson 2G+3G A Talkpool 7/5/2020 21:32 6:52:17 Transmission Transmission (Indeterminate) Site remains down after power team has been performed on the site, Tx team is requested. ETA: 8:00 AM INC402025 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 7/5/2020 21:34 6:50:17 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site. INC402024 HAIDO189 LA_PEPINIERE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/5/2020 21:40 6:44:17 Power Generator failure (Indeterminate) Access issue , site inspector has been informed ,ETR 6:45 INC401981 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/5/2020 21:56 6:28:17 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site at night, due unsafe area. ETA: 8:00 AM INC402039 HDN218 TERRIER_ROUGE Nord-Est Ericsson 3G C Talkpool 7/5/2020 22:56 5:28:17 Power Generator failure (Indeterminate) Power commercial failed reported by Talkpool team INC402040 HDC153 MORNE_LACRETE Artibonite Ericsson 2G D Talkpool 7/5/2020 23:06 5:18:17 Power Generator failure (Indeterminate) Team is waiting for the access. INC402040 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 7/5/2020 23:06 5:18:17 Dependent Affected by the power issue at the main site Affected by HDC153 INC402040 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/5/2020 23:06 5:18:17 Dependent Affected by the power issue at the main site Affected by HDC153 INC402040 HDC162 BIVAC Artibonite Ericsson 2G D Talkpool 7/5/2020 23:06 5:18:17 Dependent Affected by the power issue at the main site Affected by HDC153 INC402040 HDC164 LABRANLE Artibonite Ericsson 2G D Talkpool 7/5/2020 23:06 5:18:17 Dependent Affected by the power issue at the main site Affected by HDC153 INC402040 HDC175 DAVI Artibonite Ericsson 2G D Talkpool 7/5/2020 23:06 5:18:17 Dependent Affected by the power issue at the main site Affected by HDC153 INC402040 HDC121 POSTE_COUTANT Artibonite Ericsson 2G D Talkpool 7/5/2020 23:06 5:18:17 Dependent Affected by the power issue at the main site Affected by HDC153 INC402040 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 7/5/2020 23:06 5:18:17 Dependent Affected by the power issue at the main site Affected by HDC153 INC401871 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE B O&M Fuel 7/5/2020 23:10 5:14:17 Dependent Affected by the fuel issue at the main site Affected by HDO525 INC401871 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 7/5/2020 23:10 5:14:17 Dependent Affected by the fuel issue at the main site Affected by HDO525 INC401871 HAIDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 7/5/2020 23:10 5:14:17 Dependent Affected by the fuel issue at the main site Affected by HDO525 INC402043 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/5/2020 23:12 5:12:17 Power Generator failure (Indeterminate) Access issue , site inspector has been informed , follow up is ongoing ETR 6:45 AM INC402034 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 7/5/2020 23:50 4:34:17 Power Generator failure (Indeterminate) Genset was turned off by the Landlord. INC402048 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/6/2020 0:20 4:04:17 Power Generator failure (Indeterminate) Red Zone site , ETA to be provided INC402047 HDO331 PETIT_BOIS Ouest Ericsson 3G A Talkpool 7/6/2020 0:26 3:58:17 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site at night, due unsafe area. ETA: 6:30 AM INC402050 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D Talkpool 7/6/2020 0:48 3:36:17 Power Generator failure (Indeterminate) Team has been informed; ETA 4:15 am. INC402051 HDC178 DUPUYO Artibonite Ericsson 2G D Talkpool 7/6/2020 0:56 3:28:17 Power Generator failure (Indeterminate) Team has been informed. ETA: 7:00 AM INC402058 HDO034 SEGUY Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/6/2020 1:48 2:36:17 Power Generator failure (Indeterminate) Team has been informed , ETA 6:45 AM INC402104 HDN108 DESGRANGES Nord-Ouest Ericsson 2G A Talkpool 7/6/2020 2:15 2:09:17 Power Generator failure (Indeterminate) Team has been informed. ETA: 5:40 AM INC401983 HDO635 RUE_MONPLAISIR Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/6/2020 2:30 1:54:17 Power Generator failure (Indeterminate) TP cannot provide any update for the site INC402070 HDS325 SAUFI Sud-Est ZTE 2G C Talkpool 7/6/2020 3:18 1:06:17 Power Generator failure (Indeterminate) Team has been informed; ETA 5:40 am. INC402069 HAIDN008 BELLE_PLAINE Nord ZTE 2G+3G C Talkpool 7/6/2020 3:28 0:56:17 Power Generator failure (Indeterminate) Team has been informed. ETA: 5:20 AM INC402069 HAIDN037 BLUE_HILLS_COW Nord ZTE 2G+3G+LTE A Talkpool 7/6/2020 3:28 0:56:17 Dependent Affected by the power issue at the main site Affected by HDN008 INC402069 HDN202 LACOUPE_LIMBE Nord Ericsson 2G D Talkpool 7/6/2020 3:28 0:56:17 Dependent Affected by the power issue at the main site Affected by HDN008 INC402069 HDN208 LIMBE Nord Ericsson 2G A Talkpool 7/6/2020 3:28 0:56:17 Dependent Affected by the power issue at the main site Affected by HDN008 INC402069 HDN245 BAS_LIMBE Nord Ericsson 2G B Talkpool 7/6/2020 3:28 0:56:17 Dependent Affected by the power issue at the main site Affected by HDN008 INC402069 HDN256 CAMPS-LOUISE Nord Ericsson 2G D Talkpool 7/6/2020 3:28 0:56:17 Dependent Affected by the power issue at the main site Affected by HDN008 INC402069 HDN314 CHOUCHOU Nord Ericsson 2G D Talkpool 7/6/2020 3:28 0:56:17 Dependent Affected by the power issue at the main site Affected by HDN008 INC402069 HDN260 PREVAL Nord Ericsson 2G B Talkpool 7/6/2020 3:28 0:56:17 Dependent Affected by the power issue at the main site Affected by HDN008 INC402069 HDN272 BAS_LIMBE_II Nord Ericsson 2G C Talkpool 7/6/2020 3:28 0:56:17 Dependent Affected by the power issue at the main site Affected by HDN008 INC402069 HDN280 BAS_QUARTIER Nord Ericsson 2G D Talkpool 7/6/2020 3:28 0:56:17 Dependent Affected by the power issue at the main site Affected by HDN008 INC402069 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 7/6/2020 3:28 0:56:17 Dependent Affected by the power issue at the main site Affected by HDN008 INC402069 HDN295 NAN_NOVION Nord Ericsson 2G D Talkpool 7/6/2020 3:28 0:56:17 Dependent Affected by the power issue at the main site Affected by HDN008 INC402069 HDN227 MORNE_JOSUE Nord Ericsson 2G C Talkpool 7/6/2020 3:28 0:56:17 Dependent Affected by the power issue at the main site Affected by HDN008 INC402069 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 7/6/2020 3:28 0:56:17 Dependent Affected by the power issue at the main site Affected by HDN008 INC402069 HDN203 CHABAUD Nord Ericsson 2G D Talkpool 7/6/2020 3:28 0:56:17 Dependent Affected by the power issue at the main site Affected by HDN008 INC402069 HDN212 LA_TANNERIE Nord Ericsson 2G D Talkpool 7/6/2020 3:28 0:56:17 Dependent Affected by the power issue at the main site Affected by HDN008 INC402069 HDN317 LAMNY Nord Ericsson 2G D Talkpool 7/6/2020 3:28 0:56:17 Dependent Affected by the power issue at the main site Affected by HDN008 INC402069 HDN211 MILOT Nord Ericsson 2G B Talkpool 7/6/2020 3:28 0:56:17 Dependent Affected by the power issue at the main site Affected by HDN008 INC402069 HDN304 ROBILLARD Nord Ericsson 2G D Talkpool 7/6/2020 3:28 0:56:17 Dependent Affected by the power issue at the main site Affected by HDN008 INC402069 HDN209 PORT_MARGOT Nord Ericsson 2G C Talkpool 7/6/2020 3:28 0:56:17 Dependent Affected by the power issue at the main site Affected by HDN008 INC402069 HDN279 CAMP_LOUISE Nord Ericsson 2G D Talkpool 7/6/2020 3:28 0:56:17 Dependent Affected by the power issue at the main site Affected by HDN008 INC402069 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G B Talkpool 7/6/2020 3:28 0:56:17 Dependent Affected by the power issue at the main site Affected by HDN008 INC402069 HDN299 KALIMET Nord Ericsson 2G D Talkpool 7/6/2020 3:28 0:56:17 Dependent Affected by the power issue at the main site Affected by HDN008 INC402069 HDN268 PECHE_BONHEUR_CAPHAITIEN Nord Ericsson 2G D Talkpool 7/6/2020 3:28 0:56:17 Dependent Affected by the power issue at the main site Affected by HDN008 INC402060 HAIDO186 TI_PLACE_CAZEAU Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/6/2020 3:42 0:42:17 Power Generator failure (Indeterminate) Team has been dispatched , ETA 5:00 AM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool July 6th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 6th INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security July 6th INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 8th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jul 6 04:30:30 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 6 Jul 2020 10:30:30 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 680:15:03 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G+3G A Digicel 6/13/2020 1:26 557:03:03 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 431:06:03 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 236:29:03 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/29/2020 10:02 164:27:03 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC399689 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 3:30 122:59:03 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399730 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/1/2020 10:14 116:15:03 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399870 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 114:54:03 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 112:59:03 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400635 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/2/2020 21:05 81:24:03 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400763 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/2/2020 22:58 79:31:03 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare part already collected. ETR not available. INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 39:17:03 RBS RBS Fault (Software Issue) License issue. BSS Team is aware and feedback expected from them INC401593 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 7/4/2020 17:07 37:22:03 Transmission Transmission (Indeterminate) The 2G upgrade is not yet complete by RAN Digicel team. E1 missing. BSS Team has been informed. INC401496 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 7/4/2020 20:06 34:23:03 RBS RBS Fault (DTRU failure) Faulty DTRU . Spare Requested INC401940 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 7/5/2020 18:06 12:23:03 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare not yet available. INC401097 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G C Talkpool 7/5/2020 20:30 9:59:03 RBS RBS Fault (RUS failure) Faulty RUS01B8. Spare not yet available. INC402041 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 7/5/2020 22:58 7:31:03 RBS RBS Fault (Indeterminate) Red Zone, Team is already informed . ETA:8 AM INC402047 HDO331 PETIT_BOIS Ouest Ericsson 2G A Talkpool 7/6/2020 0:26 6:03:03 Power Power Failure (Indeterminate) Team is already informed and will go to the site . ETA:7 AM INC402101 HDO339 GROS_MANGLES Ouest D Talkpool 7/6/2020 2:00 4:29:03 RBS RBS Fault (Indeterminate) TP is not managing his team to reach the site. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jul 6 05:13:07 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 6 Jul 2020 11:13:07 +0000 Subject: [Rantt] NOC SITES REPORT updated for this July 6th, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this July 6th, 2020 till 7:00 AM > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 371:27:32 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 305:43:32 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 210:48:32 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 116:53:32 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Spare will be sent at the region for replacement. ETR will share as soon as possible. INC401247 HDO455 DUPIN_CORNILLON Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 46:49:32 Power Generator Failure (Alternator Failure) DC Alternator, Oil sensor, Starter battery faulty and water sensor faulty. Spares not yet available . INC401247 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 46:49:32 Dependent Affected by the power issue at the main site Affected by HDO455 INC401451 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/4/2020 16:42 38:23:32 Power Power Failure (Solar System failure) The site will be back in service once the batteries get enough charge from the sun energy INC401553 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/4/2020 19:42 35:23:32 RBS RBS Fault (AMM failure) Faulty AMM 6PC. Spare part not yet available. ETR to be provided INC401730 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/5/2020 4:26 26:39:32 Power Generator Failure (Engine Knocking ) Talkpool team broke the genset. ETR to be provided by them INC401734 HAIDS223 KA_VIO Sud ZTE 2G+3G C O&M FUEL 7/5/2020 5:05 26:00:32 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( July 5th 2020) at 10:00 am. Hybrid Talkpool team support required before refueling. INC401909 HDC171 GROS_MORNE Artibonite Ericsson 2G D O&M_Fuel 7/5/2020 14:08 16:57:32 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/05/2020 at 06h28 PM. Feedback is expected from them INC401910 HDO655 UN_DELTA_CAMP_COW Port-au-Prince Huawei 2G+3G C Talkpool 7/5/2020 14:19 16:46:32 Power Generator failure (Indeterminate) Access cannot be provided during the weekend, site is located in the UN Camp. INC401848 HDC270 CRETE_A_PIEROT Artibonite Ericsson 3G B Talkpool 7/5/2020 15:10 15:55:32 Power Generator failure (Indeterminate) TX team was on the site but confirmed power issue. Power team has been informed. ETA: Not yet available INC401931 HAIDO301 BONNET Ouest Huawei 2G+3G+LTE A O&M_Fuel 7/5/2020 17:04 14:01:32 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/05/2020 at 08h15 PM. Feedback is expected from them INC401931 HAIDO302 GANTHIER Ouest Huawei 2G+3G+LTE A O&M_Fuel 7/5/2020 17:04 14:01:32 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO301 INC401871 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 7/5/2020 17:30 13:35:32 Fuel Generator failure (Fuel issue) Fuel team is informed, 07/05/2020 06:55 pm ETA to be provided. INC402001 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/5/2020 20:22 10:43:32 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC402009 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 10:23:32 Transmission Transmission (Indeterminate) Site remains down after power team has been performed on the site, Tx team is requested. ETA not provided yet. INC401972 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 7/5/2020 20:50 10:15:32 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site at night, due unsafe area. ETA: 7:15 AM INC401972 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 7/5/2020 20:50 10:15:32 Dependent Affected by the power issue at the main site Affected by HDC260 INC401972 HDC296 BOIS_MARIE Artibonite Ericsson 2G D Talkpool 7/5/2020 20:50 10:15:32 Dependent Affected by the power issue at the main site Affected by HDC260 INC402012 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B Talkpool 7/5/2020 20:58 10:07:32 Power Power Failure (Indeterminate) Access issue follow-up is ongoing with the site inspector to grant access. INC402012 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B Talkpool 7/5/2020 20:58 10:07:32 Dependent Affected by the power issue at the main site Affected by HDS118 INC402012 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 7/5/2020 20:58 10:07:32 Dependent Affected by the power issue at the main site Affected by HDS118 INC402021 HDC267 VERRETTES Artibonite Ericsson 2G+3G A Talkpool 7/5/2020 21:32 9:33:32 Transmission Transmission (Indeterminate) Site remains down after power team has been performed on the site, Tx team is requested. ETA: 8:00 AM INC401981 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/5/2020 21:56 9:09:32 Transmission Transmission (Indeterminate) Tx team has been informed and the follow up is ongoing. ETA: 8:00 AM INC402039 HDN218 TERRIER_ROUGE Nord-Est Ericsson 3G C Talkpool 7/5/2020 22:56 8:09:32 Transmission Transmission (Indeterminate) Tx team has been informed and the follow up is ongoing. ETA not provided yet. INC401871 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE B O&M Fuel 7/5/2020 23:10 7:55:32 Dependent Affected by the fuel issue at the main site Affected by HDO525 INC401871 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 7/5/2020 23:10 7:55:32 Dependent Affected by the fuel issue at the main site Affected by HDO525 INC401871 HAIDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 7/5/2020 23:10 7:55:32 Dependent Affected by the fuel issue at the main site Affected by HDO525 INC402043 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/5/2020 23:12 7:53:32 Power Generator failure (Indeterminate) TP cannot provide any update INC402047 HDO331 PETIT_BOIS Ouest Ericsson 3G A Talkpool 7/6/2020 0:26 6:39:32 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site at night, due unsafe area. ETA expired, new ETA not provided yet INC402050 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D Talkpool 7/6/2020 0:48 6:17:32 Power Generator failure (Fuel issue) Site reported down for fuel; waiting for confirmation pictures from TP power team INC402051 HDC178 DUPUYO Artibonite Ericsson 2G D Talkpool 7/6/2020 0:56 6:09:32 Power Generator failure (Indeterminate) Power team has been informed and the follow up is ongoing. ETA: 7:15 AM INC402048 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/6/2020 1:24 5:41:32 Power Generator failure (Indeterminate) Red Zone site , ETA 8:00 AM INC401983 HDO635 RUE_MONPLAISIR Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/6/2020 2:30 4:35:32 Power Generator failure (Indeterminate) Team has been dispatched ,New ETA 7:00 AM INC402070 HDS325 SAUFI Sud-Est ZTE 2G C Talkpool 7/6/2020 3:18 3:47:32 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for refueling. INC402060 HAIDO186 TI_PLACE_CAZEAU Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/6/2020 3:42 3:23:32 Power Generator failure (Indeterminate) Team is waiting for access INC402113 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/6/2020 3:52 3:13:32 Fuel Generator failure (Fuel issue) Team is waiting for access to add fuel to the portable genset INC402113 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/6/2020 3:52 3:13:32 Dependent Affected by the power issue at the main site Attached to HDO592 INC401994 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 7/6/2020 4:18 2:47:32 Fuel Generator failure (Fuel issue) Fuel team to be provide the ETR INC402108 HAIDO108 BROCHETTE_99 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/6/2020 4:49 2:16:32 Power Generator failure (Indeterminate) Team is waiting for access INC402121 HAIDO509 TABARRE_59 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/6/2020 4:59 2:06:32 Power Generator failure (Indeterminate) Team has been informed ,ETA 7:00 AM INC402079 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/6/2020 5:04 2:01:32 Power Generator failure (Indeterminate) Team has been informed ,ETA 8:00 AM INC402082 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 7/6/2020 5:49 1:16:32 Power Power Failure (Solar System failure) Solar system failed; site is expected to be back in service with the sun energy. INC402083 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/6/2020 6:01 1:04:32 Power Power Failure (Indeterminate) Due to heavy rain; Talkpool pretend that his team cannot reach the site at this time. ETA not provided yet. INC401959 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/6/2020 6:02 1:03:32 Transmission Transmission (Indeterminate) Talkpool is not managing the team to reach the site. INC401959 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/6/2020 6:02 1:03:32 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC402128 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/6/2020 6:02 1:03:32 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC402084 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/6/2020 6:02 1:03:32 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC402131 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/6/2020 6:02 1:03:32 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC402129 HDO444 GALETTE DROUILLARD Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/6/2020 6:13 0:52:32 Power Generator failure (Indeterminate) Team has been informed ,ETA not yet available INC402130 HDC230 BOUCAN_CARRE Centre Ericsson 2G D Talkpool 7/6/2020 6:14 0:51:32 Power Generator failure (Indeterminate) Power team has been informed and the follow up is ongoing. ETA not provided yet INC402130 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 7/6/2020 6:14 0:51:32 Dependent Affected by the power issue at the main site Affected by HDC230 INC402086 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 7/6/2020 6:22 0:43:32 Power Generator failure (Indeterminate) Power team has been informed and the follow up is ongoing. ETA not provided yet Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 680:51:32 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G+3G A Digicel 6/13/2020 1:26 557:39:32 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 431:42:32 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 237:05:32 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/29/2020 10:02 165:03:32 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC399689 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 3:30 123:35:32 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399730 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/1/2020 10:14 116:51:32 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399870 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 115:30:32 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 113:35:32 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400635 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/2/2020 21:05 82:00:32 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400763 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/2/2020 22:58 80:07:32 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare part already collected. ETR not available. INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 39:53:32 RBS RBS Fault (Software Issue) License issue. BSS Team is aware and feedback expected from them INC401593 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 7/4/2020 17:07 37:58:32 Transmission Transmission (Indeterminate) The 2G upgrade is not yet complete by RAN Digicel team. E1 missing. BSS Team has been informed. INC401496 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 7/4/2020 20:06 34:59:32 RBS RBS Fault (DTRU failure) Faulty DTRU . Spare Requested INC401940 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 7/5/2020 18:06 12:59:32 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare not yet available. INC401097 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G C Talkpool 7/5/2020 20:30 10:35:32 RBS RBS Fault (RUS failure) Faulty RUS01B8. Spare not yet available. INC402041 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 7/5/2020 22:58 8:07:32 RBS RBS Fault (Indeterminate) Red Zone, Team is already informed . ETA:8 AM INC402047 HDO331 PETIT_BOIS Ouest Ericsson 2G A Talkpool 7/6/2020 0:26 6:39:32 Power Power Failure (Indeterminate) Team is already informed and will go to the site . ETA:7 AM INC402101 HDO339 GROS_MANGLES Ouest 2G D Talkpool 7/6/2020 2:00 5:05:32 RBS RBS Fault (Indeterminate) TP is not managing his team to reach the site. Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool July 6th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 6th INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security July 6th INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 8th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC400387 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 8:18 7/5/2020 19:33 83:15:00 4:00:00 Not Compliant Power Generator failure (Water Pump Issue) Hose water pump faulty Need to be justified Portable genset installed INC400387 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 8:18 7/5/2020 19:33 83:15:00 4:00:00 Not Compliant Power Affected by the power issue at the main site Affected by HDO592 Cascaded Restored with the main site INC401873 HAIDO610 SANTO_25 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/5/2020 17:54 7/5/2020 20:48 2:54:00 4:00:00 Compliant Power Generator failure (High temperature) Head cylinder cracked OK 1\gal of coolant added and restarted the genset INC401949 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/5/2020 19:45 7/5/2020 20:00 0:15:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK No alarm displayed , 1/4 gal of coolant added INC401975 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/5/2020 21:55 7/5/2020 22:58 1:03:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site restored by itself INC402008 HDO496 MORNE_LAZARRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/5/2020 20:53 7/5/2020 23:17 2:24:00 4:00:00 Compliant Power Generator failure (Fan belt failure) Fan belt cut OK Fan belt replaced INC402058 HDO034 SEGUY Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/6/2020 1:48 7/6/2020 5:19 3:31:00 4:00:00 Compliant Power Generator Failure (Overloaded) CPS battery alarm OK Reset battery CPS alarm INC402024 HAIDO189 LA_PEPINIERE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/5/2020 21:40 7/6/2020 6:04 8:24:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) 80 Amps breaker tripped Need to be justified Team has reset the breaker INC402071 HADO153 BROCHETTE_95 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/6/2020 3:51 7/6/2020 6:44 2:53:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site was up. Root cause is expected INC401878 HDC312 BERTRAND DES PLATIONS Artibonite Ericsson 2G D Talkpool 7/5/2020 18:19 7/5/2020 20:28 2:09:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending form contractor INC401868 HAIDC020 MORNE_FORT_COW Artibonite Huawei 2G+3G+LTE B Talkpool 7/5/2020 17:20 7/5/2020 19:38 2:18:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Site is up by itself. INC401979 HAIDC005 SAINT_MARC Artibonite Huawei 2G+3G+LTE A Talkpool 7/5/2020 21:42 7/5/2020 22:39 0:57:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Site is up by itself. INC401979 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 7/5/2020 21:42 7/5/2020 22:39 0:57:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC005 Cascaded Back in service with the main site INC401979 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE B Talkpool 7/5/2020 21:42 7/5/2020 22:39 0:57:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC005 Cascaded Back in service with the main site INC401963 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 7/5/2020 20:02 7/6/2020 0:22 4:20:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Site is up by itself. INC401963 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/5/2020 20:02 7/6/2020 0:22 4:20:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC265 Cascaded Back in service with the main site INC401963 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/5/2020 20:02 7/6/2020 0:22 4:20:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC265 Cascaded Back in service with the main site INC401969 HDC211 MIREBALAIS Centre Ericsson 3G A Talkpool 7/6/2020 2:10 7/6/2020 3:47 1:37:00 4:00:00 Compliant Transmission Transmission (Indeterminate) TX team requested Cascaded RCA and resolution details to be provided by the contractor INC401969 HDC201 MONT_CARMEL Centre Ericsson 3G A Talkpool 7/6/2020 2:10 7/6/2020 3:47 1:37:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC211 Cascaded Back in service with the main site INC401969 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 7/6/2020 2:10 7/6/2020 3:47 1:37:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC211 Cascaded Back in service with the main site INC401969 HDC215 HINCHE_AVIATION Centre Ericsson 3G B Talkpool 7/6/2020 2:10 7/6/2020 3:47 1:37:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC211 Cascaded Back in service with the main site INC401969 HDN215 ST_RAPHAEL Nord Ericsson 3G B Talkpool 7/6/2020 2:10 7/6/2020 3:47 1:37:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC211 Cascaded Back in service with the main site INC401969 HDN216 PIGNON Nord Ericsson 3G A Talkpool 7/6/2020 2:10 7/6/2020 3:47 1:37:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC211 Cascaded Back in service with the main site INC401969 HDC200 HINCHE_RESOLY Centre Ericsson 3G A Talkpool 7/6/2020 2:10 7/6/2020 3:47 1:37:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC211 Cascaded Back in service with the main site INC401969 HDC221 LASCAHOBAS_II Centre Ericsson 3G C Talkpool 7/6/2020 2:10 7/6/2020 3:47 1:37:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC211 Cascaded Back in service with the main site INC401969 HDC216 CROIX DE FER Centre Ericsson 3G C Talkpool 7/6/2020 2:10 7/6/2020 3:47 1:37:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC211 Cascaded Back in service with the main site INC402062 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/6/2020 2:10 7/6/2020 3:22 1:12:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Site is up by itself. INC402069 HAIDN008 BELLE_PLAINE Nord ZTE 2G+3G C Talkpool 7/6/2020 3:28 7/6/2020 5:02 1:34:00 4:00:00 Compliant Power Generator failure (High temperature) High temp due to fan belt faulty ok Fan belt has been replaced. INC402069 HAIDN037 BLUE_HILLS_COW Nord ZTE 2G+3G+LTE A Talkpool 7/6/2020 3:28 7/6/2020 5:02 1:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 Cascaded Back in service with the main site INC402069 HDN202 LACOUPE_LIMBE Nord Ericsson 2G D Talkpool 7/6/2020 3:28 7/6/2020 5:02 1:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 Cascaded Back in service with the main site INC402069 HDN208 LIMBE Nord Ericsson 2G A Talkpool 7/6/2020 3:28 7/6/2020 5:02 1:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 Cascaded Back in service with the main site INC402069 HDN245 BAS_LIMBE Nord Ericsson 2G B Talkpool 7/6/2020 3:28 7/6/2020 5:02 1:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 Cascaded Back in service with the main site INC402069 HDN256 CAMPS-LOUISE Nord Ericsson 2G D Talkpool 7/6/2020 3:28 7/6/2020 5:02 1:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 Cascaded Back in service with the main site INC402069 HDN314 CHOUCHOU Nord Ericsson 2G D Talkpool 7/6/2020 3:28 7/6/2020 5:02 1:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 Cascaded Back in service with the main site INC402069 HDN260 PREVAL Nord Ericsson 2G B Talkpool 7/6/2020 3:28 7/6/2020 5:02 1:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 Cascaded Back in service with the main site INC402069 HDN272 BAS_LIMBE_II Nord Ericsson 2G C Talkpool 7/6/2020 3:28 7/6/2020 5:02 1:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 Cascaded Back in service with the main site INC402069 HDN280 BAS_QUARTIER Nord Ericsson 2G D Talkpool 7/6/2020 3:28 7/6/2020 5:02 1:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 Cascaded Back in service with the main site INC402069 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 7/6/2020 3:28 7/6/2020 5:02 1:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 Cascaded Back in service with the main site INC402069 HDN295 NAN_NOVION Nord Ericsson 2G D Talkpool 7/6/2020 3:28 7/6/2020 5:02 1:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 Cascaded Back in service with the main site INC402069 HDN227 MORNE_JOSUE Nord Ericsson 2G C Talkpool 7/6/2020 3:28 7/6/2020 5:02 1:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 Cascaded Back in service with the main site INC402069 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 7/6/2020 3:28 7/6/2020 5:02 1:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 Cascaded Back in service with the main site INC402069 HDN203 CHABAUD Nord Ericsson 2G D Talkpool 7/6/2020 3:28 7/6/2020 5:02 1:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 Cascaded Back in service with the main site INC402069 HDN212 LA_TANNERIE Nord Ericsson 2G D Talkpool 7/6/2020 3:28 7/6/2020 5:02 1:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 Cascaded Back in service with the main site INC402069 HDN317 LAMNY Nord Ericsson 2G D Talkpool 7/6/2020 3:28 7/6/2020 5:02 1:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 Cascaded Back in service with the main site INC402069 HDN211 MILOT Nord Ericsson 2G B Talkpool 7/6/2020 3:28 7/6/2020 5:02 1:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 Cascaded Back in service with the main site INC402069 HDN304 ROBILLARD Nord Ericsson 2G D Talkpool 7/6/2020 3:28 7/6/2020 5:02 1:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 Cascaded Back in service with the main site INC402069 HDN209 PORT_MARGOT Nord Ericsson 2G C Talkpool 7/6/2020 3:28 7/6/2020 5:02 1:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 Cascaded Back in service with the main site INC402069 HDN279 CAMP_LOUISE Nord Ericsson 2G D Talkpool 7/6/2020 3:28 7/6/2020 5:02 1:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 Cascaded Back in service with the main site INC402069 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G B Talkpool 7/6/2020 3:28 7/6/2020 5:02 1:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 Cascaded Back in service with the main site INC402069 HDN299 KALIMET Nord Ericsson 2G D Talkpool 7/6/2020 3:28 7/6/2020 5:02 1:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 Cascaded Back in service with the main site INC402069 HDN268 PECHE_BONHEUR_CAPHAITIEN Nord Ericsson 2G D Talkpool 7/6/2020 3:28 7/6/2020 5:02 1:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 Cascaded Back in service with the main site INC402104 HDN108 DESGRANGES Nord-Ouest Ericsson 2G A Talkpool 7/6/2020 2:15 7/6/2020 5:46 3:31:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure in the Genset OK 1 Gallon and half of oil added and Genset restarted INC402040 HDC153 MORNE_LACRETE Artibonite Ericsson 2G D Talkpool 7/5/2020 23:06 7/6/2020 6:02 6:56:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate, genset stopped Need to be justified fail to start/Total reset done&Genset restarted and set in automode INC402040 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 7/5/2020 23:06 7/6/2020 6:02 6:56:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC153 Cascaded Back in service with the main site INC402040 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/5/2020 23:06 7/6/2020 6:02 6:56:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC153 Cascaded Back in service with the main site INC402040 HDC162 BIVAC Artibonite Ericsson 2G D Talkpool 7/5/2020 23:06 7/6/2020 6:02 6:56:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC153 Cascaded Back in service with the main site INC402040 HDC164 LABRANLE Artibonite Ericsson 2G D Talkpool 7/5/2020 23:06 7/6/2020 6:02 6:56:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC153 Cascaded Back in service with the main site INC402040 HDC175 DAVI Artibonite Ericsson 2G D Talkpool 7/5/2020 23:06 7/6/2020 6:02 6:56:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC153 Cascaded Back in service with the main site INC402040 HDC121 POSTE_COUTANT Artibonite Ericsson 2G D Talkpool 7/5/2020 23:06 7/6/2020 6:02 6:56:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC153 Cascaded Back in service with the main site INC402040 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 7/5/2020 23:06 7/6/2020 6:02 6:56:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC153 Cascaded Back in service with the main site INC401880 HDO335 PALMA Ouest Ericsson 2G D Talkpool 7/5/2020 18:31 7/5/2020 19:40 1:09:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC402033 HAIGA156 GABRIEL Grande-Anse ZTE 2G D Talkpool 7/5/2020 23:31 7/6/2020 0:20 0:49:00 4:00:00 Compliant Power Generator failure (Fan belt failure) Faulty fan belt OK Fan belt has been replaced and 1/4 gallon of oil added. INC401948 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/5/2020 18:50 7/6/2020 2:02 7:12:00 4:00:00 Not Compliant Power Generator failure (Water Pump Issue) water leak Need to be justified 1 gallon of coolant added and genset was restarted. INC402034 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 7/5/2020 23:50 7/6/2020 3:56 4:06:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Genset was turned off by the Landlord. Need to be justified Genset has been restarted by the Landlord. INC402073 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G D Talkpool 7/6/2020 3:58 7/6/2020 6:30 2:32:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC402108 HAIDO108 BROCHETTE_99 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/6/2020 4:49 7/6/2020 6:30 1:41:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor ially down Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC401995 HDC241 PAPAYE Centre Ericsson 2G D Talkpool 7/6/2020 1:02 7/6/2020 5:57 4:55:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate OK Site Back up after soft reload Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Mon Jul 6 05:55:10 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Mon, 6 Jul 2020 11:55:10 +0000 Subject: [Rantt] NOC SITES REPORT updated for this July 6th, 2020 till 7:00 AM In-Reply-To: References: Message-ID: Hello NOC, Please see the updated comments ? * HGA064 ? TEAM IS WORKING TO REPLACCE THE DC ALT AND FUSE * HDO455 ? TEAM IS ON WAY WITH SPARE, WILL ARRIVE BY 10AM * HDO655 ? PRIVATE PROPERTY, TEAM WILL ARRIVE BY 8AM * HDS118 ? TEAM IS ON SITE, CAN?T START WORKING DUE TO HEAVY RAIN * HDO280 ? TEAM WAITING FOR ACCESS * HDC178 ? RESTORED * HDO108 ? RESTORED * HDOO509 ? REVISED ETA 8AM * HDO619 - TEAM WAITING FOR ACCESS * HDO444 ? ETA 9AM * HDC230 ? RESTORED * HDN308 ? ETA 9:45AM Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 06 July 2020 07:15 To: Haiti Noc; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com Cc: Luigi Roy; Eng Teck Ng; HAI_Tech_Noc; Geoffrey Collins Subject: [Tp.imc.haiti] NOC SITES REPORT updated for this July 6th, 2020 till 7:00 AM Hi All, Kindly receive the NOC SITES REPORT updated for this July 6th, 2020 till 7:00 AM > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 371:27:32 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 305:43:32 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 210:48:32 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 116:53:32 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Spare will be sent at the region for replacement. ETR will share as soon as possible. INC401247 HDO455 DUPIN_CORNILLON Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 46:49:32 Power Generator Failure (Alternator Failure) DC Alternator, Oil sensor, Starter battery faulty and water sensor faulty. Spares not yet available . INC401247 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 46:49:32 Dependent Affected by the power issue at the main site Affected by HDO455 INC401451 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/4/2020 16:42 38:23:32 Power Power Failure (Solar System failure) The site will be back in service once the batteries get enough charge from the sun energy INC401553 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/4/2020 19:42 35:23:32 RBS RBS Fault (AMM failure) Faulty AMM 6PC. Spare part not yet available. ETR to be provided INC401730 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/5/2020 4:26 26:39:32 Power Generator Failure (Engine Knocking ) Talkpool team broke the genset. ETR to be provided by them INC401734 HAIDS223 KA_VIO Sud ZTE 2G+3G C O&M FUEL 7/5/2020 5:05 26:00:32 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( July 5th 2020) at 10:00 am. Hybrid Talkpool team support required before refueling. INC401909 HDC171 GROS_MORNE Artibonite Ericsson 2G D O&M_Fuel 7/5/2020 14:08 16:57:32 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/05/2020 at 06h28 PM. Feedback is expected from them INC401910 HDO655 UN_DELTA_CAMP_COW Port-au-Prince Huawei 2G+3G C Talkpool 7/5/2020 14:19 16:46:32 Power Generator failure (Indeterminate) Access cannot be provided during the weekend, site is located in the UN Camp. INC401848 HDC270 CRETE_A_PIEROT Artibonite Ericsson 3G B Talkpool 7/5/2020 15:10 15:55:32 Power Generator failure (Indeterminate) TX team was on the site but confirmed power issue. Power team has been informed. ETA: Not yet available INC401931 HAIDO301 BONNET Ouest Huawei 2G+3G+LTE A O&M_Fuel 7/5/2020 17:04 14:01:32 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/05/2020 at 08h15 PM. Feedback is expected from them INC401931 HAIDO302 GANTHIER Ouest Huawei 2G+3G+LTE A O&M_Fuel 7/5/2020 17:04 14:01:32 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO301 INC401871 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 7/5/2020 17:30 13:35:32 Fuel Generator failure (Fuel issue) Fuel team is informed, 07/05/2020 06:55 pm ETA to be provided. INC402001 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/5/2020 20:22 10:43:32 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC402009 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 10:23:32 Transmission Transmission (Indeterminate) Site remains down after power team has been performed on the site, Tx team is requested. ETA not provided yet. INC401972 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 7/5/2020 20:50 10:15:32 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site at night, due unsafe area. ETA: 7:15 AM INC401972 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 7/5/2020 20:50 10:15:32 Dependent Affected by the power issue at the main site Affected by HDC260 INC401972 HDC296 BOIS_MARIE Artibonite Ericsson 2G D Talkpool 7/5/2020 20:50 10:15:32 Dependent Affected by the power issue at the main site Affected by HDC260 INC402012 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B Talkpool 7/5/2020 20:58 10:07:32 Power Power Failure (Indeterminate) Access issue follow-up is ongoing with the site inspector to grant access. INC402012 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B Talkpool 7/5/2020 20:58 10:07:32 Dependent Affected by the power issue at the main site Affected by HDS118 INC402012 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 7/5/2020 20:58 10:07:32 Dependent Affected by the power issue at the main site Affected by HDS118 INC402021 HDC267 VERRETTES Artibonite Ericsson 2G+3G A Talkpool 7/5/2020 21:32 9:33:32 Transmission Transmission (Indeterminate) Site remains down after power team has been performed on the site, Tx team is requested. ETA: 8:00 AM INC401981 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/5/2020 21:56 9:09:32 Transmission Transmission (Indeterminate) Tx team has been informed and the follow up is ongoing. ETA: 8:00 AM INC402039 HDN218 TERRIER_ROUGE Nord-Est Ericsson 3G C Talkpool 7/5/2020 22:56 8:09:32 Transmission Transmission (Indeterminate) Tx team has been informed and the follow up is ongoing. ETA not provided yet. INC401871 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE B O&M Fuel 7/5/2020 23:10 7:55:32 Dependent Affected by the fuel issue at the main site Affected by HDO525 INC401871 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 7/5/2020 23:10 7:55:32 Dependent Affected by the fuel issue at the main site Affected by HDO525 INC401871 HAIDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 7/5/2020 23:10 7:55:32 Dependent Affected by the fuel issue at the main site Affected by HDO525 INC402043 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/5/2020 23:12 7:53:32 Power Generator failure (Indeterminate) TP cannot provide any update INC402047 HDO331 PETIT_BOIS Ouest Ericsson 3G A Talkpool 7/6/2020 0:26 6:39:32 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site at night, due unsafe area. ETA expired, new ETA not provided yet INC402050 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D Talkpool 7/6/2020 0:48 6:17:32 Power Generator failure (Fuel issue) Site reported down for fuel; waiting for confirmation pictures from TP power team INC402051 HDC178 DUPUYO Artibonite Ericsson 2G D Talkpool 7/6/2020 0:56 6:09:32 Power Generator failure (Indeterminate) Power team has been informed and the follow up is ongoing. ETA: 7:15 AM INC402048 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/6/2020 1:24 5:41:32 Power Generator failure (Indeterminate) Red Zone site , ETA 8:00 AM INC401983 HDO635 RUE_MONPLAISIR Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/6/2020 2:30 4:35:32 Power Generator failure (Indeterminate) Team has been dispatched ,New ETA 7:00 AM INC402070 HDS325 SAUFI Sud-Est ZTE 2G C Talkpool 7/6/2020 3:18 3:47:32 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for refueling. INC402060 HAIDO186 TI_PLACE_CAZEAU Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/6/2020 3:42 3:23:32 Power Generator failure (Indeterminate) Team is waiting for access INC402113 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/6/2020 3:52 3:13:32 Fuel Generator failure (Fuel issue) Team is waiting for access to add fuel to the portable genset INC402113 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/6/2020 3:52 3:13:32 Dependent Affected by the power issue at the main site Attached to HDO592 INC401994 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 7/6/2020 4:18 2:47:32 Fuel Generator failure (Fuel issue) Fuel team to be provide the ETR INC402108 HAIDO108 BROCHETTE_99 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/6/2020 4:49 2:16:32 Power Generator failure (Indeterminate) Team is waiting for access INC402121 HAIDO509 TABARRE_59 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/6/2020 4:59 2:06:32 Power Generator failure (Indeterminate) Team has been informed ,ETA 7:00 AM INC402079 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/6/2020 5:04 2:01:32 Power Generator failure (Indeterminate) Team has been informed ,ETA 8:00 AM INC402082 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 7/6/2020 5:49 1:16:32 Power Power Failure (Solar System failure) Solar system failed; site is expected to be back in service with the sun energy. INC402083 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/6/2020 6:01 1:04:32 Power Power Failure (Indeterminate) Due to heavy rain; Talkpool pretend that his team cannot reach the site at this time. ETA not provided yet. INC401959 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/6/2020 6:02 1:03:32 Transmission Transmission (Indeterminate) Talkpool is not managing the team to reach the site. INC401959 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/6/2020 6:02 1:03:32 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC402128 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/6/2020 6:02 1:03:32 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC402084 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/6/2020 6:02 1:03:32 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC402131 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/6/2020 6:02 1:03:32 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC402129 HDO444 GALETTE DROUILLARD Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/6/2020 6:13 0:52:32 Power Generator failure (Indeterminate) Team has been informed ,ETA not yet available INC402130 HDC230 BOUCAN_CARRE Centre Ericsson 2G D Talkpool 7/6/2020 6:14 0:51:32 Power Generator failure (Indeterminate) Power team has been informed and the follow up is ongoing. ETA not provided yet INC402130 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 7/6/2020 6:14 0:51:32 Dependent Affected by the power issue at the main site Affected by HDC230 INC402086 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 7/6/2020 6:22 0:43:32 Power Generator failure (Indeterminate) Power team has been informed and the follow up is ongoing. ETA not provided yet Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 680:51:32 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G+3G A Digicel 6/13/2020 1:26 557:39:32 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 431:42:32 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 237:05:32 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/29/2020 10:02 165:03:32 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC399689 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 3:30 123:35:32 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399730 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/1/2020 10:14 116:51:32 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399870 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 115:30:32 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 113:35:32 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400635 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/2/2020 21:05 82:00:32 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare need to be replaced. ETR not yet available. INC400763 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/2/2020 22:58 80:07:32 RBS RBS Fault (RUS failure) RUS01B1 faulty, spare part already collected. ETR not available. INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 39:53:32 RBS RBS Fault (Software Issue) License issue. BSS Team is aware and feedback expected from them INC401593 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 7/4/2020 17:07 37:58:32 Transmission Transmission (Indeterminate) The 2G upgrade is not yet complete by RAN Digicel team. E1 missing. BSS Team has been informed. INC401496 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 7/4/2020 20:06 34:59:32 RBS RBS Fault (DTRU failure) Faulty DTRU . Spare Requested INC401940 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 7/5/2020 18:06 12:59:32 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare not yet available. INC401097 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G C Talkpool 7/5/2020 20:30 10:35:32 RBS RBS Fault (RUS failure) Faulty RUS01B8. Spare not yet available. INC402041 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 7/5/2020 22:58 8:07:32 RBS RBS Fault (Indeterminate) Red Zone, Team is already informed . ETA:8 AM INC402047 HDO331 PETIT_BOIS Ouest Ericsson 2G A Talkpool 7/6/2020 0:26 6:39:32 Power Power Failure (Indeterminate) Team is already informed and will go to the site . ETA:7 AM INC402101 HDO339 GROS_MANGLES Ouest 2G D Talkpool 7/6/2020 2:00 5:05:32 RBS RBS Fault (Indeterminate) TP is not managing his team to reach the site. Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool July 6th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 6th INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security July 6th INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 8th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC400387 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/2/2020 8:18 7/5/2020 19:33 83:15:00 4:00:00 Not Compliant Power Generator failure (Water Pump Issue) Hose water pump faulty Need to be justified Portable genset installed INC400387 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/2/2020 8:18 7/5/2020 19:33 83:15:00 4:00:00 Not Compliant Power Affected by the power issue at the main site Affected by HDO592 Cascaded Restored with the main site INC401873 HAIDO610 SANTO_25 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/5/2020 17:54 7/5/2020 20:48 2:54:00 4:00:00 Compliant Power Generator failure (High temperature) Head cylinder cracked OK 1\gal of coolant added and restarted the genset INC401949 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/5/2020 19:45 7/5/2020 20:00 0:15:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK No alarm displayed , 1/4 gal of coolant added INC401975 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/5/2020 21:55 7/5/2020 22:58 1:03:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site restored by itself INC402008 HDO496 MORNE_LAZARRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/5/2020 20:53 7/5/2020 23:17 2:24:00 4:00:00 Compliant Power Generator failure (Fan belt failure) Fan belt cut OK Fan belt replaced INC402058 HDO034 SEGUY Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/6/2020 1:48 7/6/2020 5:19 3:31:00 4:00:00 Compliant Power Generator Failure (Overloaded) CPS battery alarm OK Reset battery CPS alarm INC402024 HAIDO189 LA_PEPINIERE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/5/2020 21:40 7/6/2020 6:04 8:24:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) 80 Amps breaker tripped Need to be justified Team has reset the breaker INC402071 HADO153 BROCHETTE_95 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/6/2020 3:51 7/6/2020 6:44 2:53:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site was up. Root cause is expected INC401878 HDC312 BERTRAND DES PLATIONS Artibonite Ericsson 2G D Talkpool 7/5/2020 18:19 7/5/2020 20:28 2:09:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending form contractor INC401868 HAIDC020 MORNE_FORT_COW Artibonite Huawei 2G+3G+LTE B Talkpool 7/5/2020 17:20 7/5/2020 19:38 2:18:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Site is up by itself. INC401979 HAIDC005 SAINT_MARC Artibonite Huawei 2G+3G+LTE A Talkpool 7/5/2020 21:42 7/5/2020 22:39 0:57:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Site is up by itself. INC401979 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 7/5/2020 21:42 7/5/2020 22:39 0:57:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC005 Cascaded Back in service with the main site INC401979 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE B Talkpool 7/5/2020 21:42 7/5/2020 22:39 0:57:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC005 Cascaded Back in service with the main site INC401963 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 7/5/2020 20:02 7/6/2020 0:22 4:20:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Site is up by itself. INC401963 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/5/2020 20:02 7/6/2020 0:22 4:20:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC265 Cascaded Back in service with the main site INC401963 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/5/2020 20:02 7/6/2020 0:22 4:20:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC265 Cascaded Back in service with the main site INC401969 HDC211 MIREBALAIS Centre Ericsson 3G A Talkpool 7/6/2020 2:10 7/6/2020 3:47 1:37:00 4:00:00 Compliant Transmission Transmission (Indeterminate) TX team requested Cascaded RCA and resolution details to be provided by the contractor INC401969 HDC201 MONT_CARMEL Centre Ericsson 3G A Talkpool 7/6/2020 2:10 7/6/2020 3:47 1:37:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC211 Cascaded Back in service with the main site INC401969 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 7/6/2020 2:10 7/6/2020 3:47 1:37:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC211 Cascaded Back in service with the main site INC401969 HDC215 HINCHE_AVIATION Centre Ericsson 3G B Talkpool 7/6/2020 2:10 7/6/2020 3:47 1:37:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC211 Cascaded Back in service with the main site INC401969 HDN215 ST_RAPHAEL Nord Ericsson 3G B Talkpool 7/6/2020 2:10 7/6/2020 3:47 1:37:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC211 Cascaded Back in service with the main site INC401969 HDN216 PIGNON Nord Ericsson 3G A Talkpool 7/6/2020 2:10 7/6/2020 3:47 1:37:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC211 Cascaded Back in service with the main site INC401969 HDC200 HINCHE_RESOLY Centre Ericsson 3G A Talkpool 7/6/2020 2:10 7/6/2020 3:47 1:37:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC211 Cascaded Back in service with the main site INC401969 HDC221 LASCAHOBAS_II Centre Ericsson 3G C Talkpool 7/6/2020 2:10 7/6/2020 3:47 1:37:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC211 Cascaded Back in service with the main site INC401969 HDC216 CROIX DE FER Centre Ericsson 3G C Talkpool 7/6/2020 2:10 7/6/2020 3:47 1:37:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC211 Cascaded Back in service with the main site INC402062 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/6/2020 2:10 7/6/2020 3:22 1:12:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Site is up by itself. INC402069 HAIDN008 BELLE_PLAINE Nord ZTE 2G+3G C Talkpool 7/6/2020 3:28 7/6/2020 5:02 1:34:00 4:00:00 Compliant Power Generator failure (High temperature) High temp due to fan belt faulty ok Fan belt has been replaced. INC402069 HAIDN037 BLUE_HILLS_COW Nord ZTE 2G+3G+LTE A Talkpool 7/6/2020 3:28 7/6/2020 5:02 1:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 Cascaded Back in service with the main site INC402069 HDN202 LACOUPE_LIMBE Nord Ericsson 2G D Talkpool 7/6/2020 3:28 7/6/2020 5:02 1:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 Cascaded Back in service with the main site INC402069 HDN208 LIMBE Nord Ericsson 2G A Talkpool 7/6/2020 3:28 7/6/2020 5:02 1:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 Cascaded Back in service with the main site INC402069 HDN245 BAS_LIMBE Nord Ericsson 2G B Talkpool 7/6/2020 3:28 7/6/2020 5:02 1:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 Cascaded Back in service with the main site INC402069 HDN256 CAMPS-LOUISE Nord Ericsson 2G D Talkpool 7/6/2020 3:28 7/6/2020 5:02 1:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 Cascaded Back in service with the main site INC402069 HDN314 CHOUCHOU Nord Ericsson 2G D Talkpool 7/6/2020 3:28 7/6/2020 5:02 1:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 Cascaded Back in service with the main site INC402069 HDN260 PREVAL Nord Ericsson 2G B Talkpool 7/6/2020 3:28 7/6/2020 5:02 1:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 Cascaded Back in service with the main site INC402069 HDN272 BAS_LIMBE_II Nord Ericsson 2G C Talkpool 7/6/2020 3:28 7/6/2020 5:02 1:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 Cascaded Back in service with the main site INC402069 HDN280 BAS_QUARTIER Nord Ericsson 2G D Talkpool 7/6/2020 3:28 7/6/2020 5:02 1:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 Cascaded Back in service with the main site INC402069 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 7/6/2020 3:28 7/6/2020 5:02 1:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 Cascaded Back in service with the main site INC402069 HDN295 NAN_NOVION Nord Ericsson 2G D Talkpool 7/6/2020 3:28 7/6/2020 5:02 1:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 Cascaded Back in service with the main site INC402069 HDN227 MORNE_JOSUE Nord Ericsson 2G C Talkpool 7/6/2020 3:28 7/6/2020 5:02 1:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 Cascaded Back in service with the main site INC402069 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 7/6/2020 3:28 7/6/2020 5:02 1:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 Cascaded Back in service with the main site INC402069 HDN203 CHABAUD Nord Ericsson 2G D Talkpool 7/6/2020 3:28 7/6/2020 5:02 1:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 Cascaded Back in service with the main site INC402069 HDN212 LA_TANNERIE Nord Ericsson 2G D Talkpool 7/6/2020 3:28 7/6/2020 5:02 1:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 Cascaded Back in service with the main site INC402069 HDN317 LAMNY Nord Ericsson 2G D Talkpool 7/6/2020 3:28 7/6/2020 5:02 1:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 Cascaded Back in service with the main site INC402069 HDN211 MILOT Nord Ericsson 2G B Talkpool 7/6/2020 3:28 7/6/2020 5:02 1:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 Cascaded Back in service with the main site INC402069 HDN304 ROBILLARD Nord Ericsson 2G D Talkpool 7/6/2020 3:28 7/6/2020 5:02 1:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 Cascaded Back in service with the main site INC402069 HDN209 PORT_MARGOT Nord Ericsson 2G C Talkpool 7/6/2020 3:28 7/6/2020 5:02 1:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 Cascaded Back in service with the main site INC402069 HDN279 CAMP_LOUISE Nord Ericsson 2G D Talkpool 7/6/2020 3:28 7/6/2020 5:02 1:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 Cascaded Back in service with the main site INC402069 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G B Talkpool 7/6/2020 3:28 7/6/2020 5:02 1:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 Cascaded Back in service with the main site INC402069 HDN299 KALIMET Nord Ericsson 2G D Talkpool 7/6/2020 3:28 7/6/2020 5:02 1:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 Cascaded Back in service with the main site INC402069 HDN268 PECHE_BONHEUR_CAPHAITIEN Nord Ericsson 2G D Talkpool 7/6/2020 3:28 7/6/2020 5:02 1:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 Cascaded Back in service with the main site INC402104 HDN108 DESGRANGES Nord-Ouest Ericsson 2G A Talkpool 7/6/2020 2:15 7/6/2020 5:46 3:31:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure in the Genset OK 1 Gallon and half of oil added and Genset restarted INC402040 HDC153 MORNE_LACRETE Artibonite Ericsson 2G D Talkpool 7/5/2020 23:06 7/6/2020 6:02 6:56:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate, genset stopped Need to be justified fail to start/Total reset done&Genset restarted and set in automode INC402040 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 7/5/2020 23:06 7/6/2020 6:02 6:56:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC153 Cascaded Back in service with the main site INC402040 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/5/2020 23:06 7/6/2020 6:02 6:56:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC153 Cascaded Back in service with the main site INC402040 HDC162 BIVAC Artibonite Ericsson 2G D Talkpool 7/5/2020 23:06 7/6/2020 6:02 6:56:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC153 Cascaded Back in service with the main site INC402040 HDC164 LABRANLE Artibonite Ericsson 2G D Talkpool 7/5/2020 23:06 7/6/2020 6:02 6:56:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC153 Cascaded Back in service with the main site INC402040 HDC175 DAVI Artibonite Ericsson 2G D Talkpool 7/5/2020 23:06 7/6/2020 6:02 6:56:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC153 Cascaded Back in service with the main site INC402040 HDC121 POSTE_COUTANT Artibonite Ericsson 2G D Talkpool 7/5/2020 23:06 7/6/2020 6:02 6:56:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC153 Cascaded Back in service with the main site INC402040 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 7/5/2020 23:06 7/6/2020 6:02 6:56:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC153 Cascaded Back in service with the main site INC401880 HDO335 PALMA Ouest Ericsson 2G D Talkpool 7/5/2020 18:31 7/5/2020 19:40 1:09:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC402033 HAIGA156 GABRIEL Grande-Anse ZTE 2G D Talkpool 7/5/2020 23:31 7/6/2020 0:20 0:49:00 4:00:00 Compliant Power Generator failure (Fan belt failure) Faulty fan belt OK Fan belt has been replaced and 1/4 gallon of oil added. INC401948 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/5/2020 18:50 7/6/2020 2:02 7:12:00 4:00:00 Not Compliant Power Generator failure (Water Pump Issue) water leak Need to be justified 1 gallon of coolant added and genset was restarted. INC402034 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 7/5/2020 23:50 7/6/2020 3:56 4:06:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Genset was turned off by the Landlord. Need to be justified Genset has been restarted by the Landlord. INC402073 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G D Talkpool 7/6/2020 3:58 7/6/2020 6:30 2:32:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC402108 HAIDO108 BROCHETTE_99 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/6/2020 4:49 7/6/2020 6:30 1:41:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor ially down Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC401995 HDC241 PAPAYE Centre Ericsson 2G D Talkpool 7/6/2020 1:02 7/6/2020 5:57 4:55:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate OK Site Back up after soft reload Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[83664535].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[83664535].png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: E664E20DC87D4BA7A00BA2BE738DD2A1.jpg Type: image/jpeg Size: 10377 bytes Desc: E664E20DC87D4BA7A00BA2BE738DD2A1.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: 78FB38EA2F364302BDF0339FCA48FC24.png Type: image/png Size: 132 bytes Desc: 78FB38EA2F364302BDF0339FCA48FC24.png URL: From Haiti.Noc at digicelgroup.com Mon Jul 6 06:58:38 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 6 Jul 2020 12:58:38 +0000 Subject: [Rantt] NOC hourly report at 08:00 AM Message-ID: Hello All, Received the NOC hourly report done at 08:00 PM. Sites off air by Class Class A B C D Total Total 14 9 11 22 56 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 23 5 3 0 27 ZTE 19 16 8 1 19 Huawei 10 10 9 1 10 Network 52 31 20 2 56 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 30 6 0 5 15 56 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 373:19:51 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 307:35:51 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 212:40:51 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 118:45:51 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Spare will be sent at the region for replacement. ETR will share as soon as possible. INC401247 HDO455 DUPIN_CORNILLON Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 48:41:51 Power Generator Failure (Alternator Failure) DC Alternator, Oil sensor, Starter battery faulty and water sensor faulty. Spares not yet available . INC401247 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 48:41:51 Dependent Affected by the power issue at the main site Affected by HDO455 INC401451 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/4/2020 16:42 40:15:51 Power Power Failure (Solar System failure) The site will be back in service once the batteries get enough charge from the sun energy INC401553 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/4/2020 19:42 37:15:51 RBS RBS Fault (AMM failure) Faulty AMM 6PC. Spare part not yet available. ETR to be provided INC401730 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/5/2020 4:26 28:31:51 Power Generator Failure (Engine Knocking ) Talkpool team broke the genset. ETR to be provided by them INC401734 HAIDS223 KA_VIO Sud ZTE 2G+3G C O&M FUEL 7/5/2020 5:05 27:52:51 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( July 5th 2020) at 10:00 am. Hybrid Talkpool team support required before refueling. INC401909 HDC171 GROS_MORNE Artibonite Ericsson 2G D O&M_Fuel 7/5/2020 14:08 18:49:51 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/05/2020 at 06h28 PM. Feedback is expected from them INC401910 HDO655 UN_DELTA_CAMP_COW Port-au-Prince Huawei 2G+3G C Talkpool 7/5/2020 14:19 18:38:51 Power Generator failure (Indeterminate) Access was cannot be provided during the weekend, Team will be on site at 8:20AM INC401987 HDC270 CRETE_A_PIEROT Artibonite Ericsson 3G B Talkpool 7/5/2020 15:10 17:47:51 Power Generator failure (Indeterminate) Power team has been requested, team has been informed ETA to be provided. INC401931 HAIDO301 BONNET Ouest Huawei 2G+3G+LTE A O&M_Fuel 7/5/2020 17:04 15:53:51 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/05/2020 at 08h15 PM. Feedback is expected from them INC401931 HAIDO302 GANTHIER Ouest Huawei 2G+3G+LTE A O&M_Fuel 7/5/2020 17:04 15:53:51 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO301 INC401871 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE+TDD A O&M Fuel 7/5/2020 17:30 15:27:51 Fuel Generator failure (Fuel issue) Fuel team is informed, 07/05/2020 06:55 pm ETA to be provided. INC402001 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/5/2020 20:22 12:35:51 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC402009 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 12:15:51 Transmission Transmission (Indeterminate) Tx team has been requested after power intervention, team is aware, ETA 8:30AM. INC401972 HDC260 DESSALINES Artibonite Ericsson 2G+3G+LTE A Talkpool 7/5/2020 20:50 12:07:51 Power Generator failure (Indeterminate) Team cannot provide update. INC401972 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 7/5/2020 20:50 12:07:51 Dependent Affected by the power issue at the main site Affected by HDC260 INC401972 HDC296 BOIS_MARIE Artibonite Ericsson 2G D Talkpool 7/5/2020 20:50 12:07:51 Dependent Affected by the power issue at the main site Affected by HDC260 INC402012 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B Talkpool 7/5/2020 20:58 11:59:51 Power Power Failure (Indeterminate) Team is on site but cannot work due to heavy rain. INC402012 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B Talkpool 7/5/2020 20:58 11:59:51 Dependent Affected by the power issue at the main site Affected by HDS118 INC402012 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 7/5/2020 20:58 11:59:51 Dependent Affected by the power issue at the main site Affected by HDS118 INC402021 HDC267 VERRETTES Artibonite Ericsson LTE A Talkpool 7/5/2020 21:32 11:25:51 Transmission Transmission (Indeterminate) Tx team has been requested. ETA: 8:00 AM expired more update is expected from team. INC401981 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/5/2020 21:56 11:01:51 Transmission Transmission (Indeterminate) Tx team has been informed and the follow up is ongoing. ETA: 8:00 AM expired more update is expected from team. INC401871 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE B O&M Fuel 7/5/2020 23:10 9:47:51 Dependent Affected by the fuel issue at the main site Affected by HDO525 INC401871 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 7/5/2020 23:10 9:47:51 Dependent Affected by the fuel issue at the main site Affected by HDO525 INC401871 HAIDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 7/5/2020 23:10 9:47:51 Dependent Affected by the fuel issue at the main site Affected by HDO525 INC402043 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/5/2020 23:12 9:45:51 Power Generator failure (Indeterminate) Team on site waiting for access INC402047 HDO331 PETIT_BOIS Ouest Ericsson 3G A Talkpool 7/6/2020 0:26 8:31:51 Power Generator failure (Indeterminate) Team is on site. INC402050 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D Talkpool 7/6/2020 0:48 8:09:51 Power Generator failure (Fuel issue) Site reported down for fuel; waiting for confirmation pictures from TP power team INC402048 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/6/2020 1:24 7:33:51 Power Generator failure (Indeterminate) Red Zone site , ETA 8:30 AM INC401983 HDO635 RUE_MONPLAISIR Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/6/2020 2:30 6:27:51 Power Generator failure (Indeterminate) The genset hasn't got enough oil , Team is going to take oil. ETA not yet provide INC402070 HDS325 SAUFI Sud-Est ZTE 2G C Talkpool 7/6/2020 3:18 5:39:51 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for refueling. INC402060 HAIDO186 TI_PLACE_CAZEAU Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/6/2020 3:42 5:15:51 Power Generator failure (Indeterminate) Team went to get the HPU , waiting for new update INC401994 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 7/6/2020 4:18 4:39:51 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7:02 7/6/2020 . ETR to be provided INC402121 HAIDO509 TABARRE_59 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/6/2020 4:59 3:58:51 Power Generator failure (Indeterminate) ETA expired , new ETA 8:15AM INC402079 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/6/2020 5:04 3:53:51 Power Generator failure (Indeterminate) Team on site waiting fo access INC402082 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 7/6/2020 5:49 3:08:51 Power Power Failure (Solar System failure) Solar system failed; Site will be back on air when sun fully recovered INC402083 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/6/2020 6:01 2:56:51 Power Power Failure (Indeterminate) Due to heavy rain; Talkpool pretend that his team cannot reach the site at this time. ETA not provided yet. INC401959 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/6/2020 6:02 2:55:51 Transmission Transmission (Indeterminate) Talkpool is not managing the team to reach the site. INC401959 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/6/2020 6:02 2:55:51 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC402128 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/6/2020 6:02 2:55:51 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC402084 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/6/2020 6:02 2:55:51 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC402131 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/6/2020 6:02 2:55:51 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC402129 HDO444 GALETTE DROUILLARD Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/6/2020 6:13 2:44:51 Power Generator failure (Indeterminate) Team has been informed ,ETA 9:00 AM INC402086 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 7/6/2020 6:22 2:35:51 Power Generator failure (Indeterminate) Team has been informed, ETA 9:45AM. INC402137 HAIDS238 BONPAS Sud ZTE 2G+3G C O&M FUEL 7/6/2020 7:14 1:43:51 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( July 6th 2020) at 07:57 am. Hybrid Talkpool team support required before refueling. INC402137 HAIDS281 CARREFOUR GROS CHAUDI?RE Sud ZTE 2G+3G C O&M FUEL 7/6/2020 7:14 1:43:51 Dependent Affected by Fuel issue at the main site Affected by HDS238 INC402137 HAIDS239 TIBURON Sud ZTE 2G+3G C O&M FUEL 7/6/2020 7:14 1:43:51 Dependent Affected by Fuel issue at the main site Affected by HDS238 INC402137 HAIDS219 RADIO_PARADIS Sud ZTE 2G+3G C O&M FUEL 7/6/2020 7:14 1:43:51 Dependent Affected by Fuel issue at the main site Affected by HDS238 INC402137 HAIDS280 CONETE Sud ZTE 2G+3G D O&M FUEL 7/6/2020 7:14 1:43:51 Dependent Affected by Fuel issue at the main site Affected by HDS238 INC402143 HDS225 NERETTE Sud Ericsson 2G B Talkpool 7/6/2020 7:38 1:19:51 Power Power Failure (Indeterminate) Team is informed. ETA 9:18 AM INC402143 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 7/6/2020 7:38 1:19:51 Dependent Affected by the power issue at the main site Affected by HDS225 INC402143 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 7/6/2020 7:38 1:19:51 Dependent Affected by the power issue at the main site Affected by HDS225 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool July 6th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 6th INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security July 6th INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 8th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jul 6 07:43:07 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 6 Jul 2020 13:43:07 +0000 Subject: [Rantt] NOC hourly report at 09:00 AM Message-ID: Hello All, Received the NOC hourly report done at 09:00 AM. Sites off air by Class Class A B C D Total Total 11 10 11 17 49 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 18 5 2 0 23 ZTE 19 17 9 1 19 Huawei 7 7 6 1 7 Network 44 29 17 2 49 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 8 0 4 13 49 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 374:03:47 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 308:19:47 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 213:24:47 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 119:29:47 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Spare will be sent at the region for replacement. ETR will share as soon as possible. INC401247 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 49:25:47 Dependent Affected by the power issue at the main site Affected by HDO455 INC401247 HDO455 DUPIN_CORNILLON Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 49:25:47 Power Generator Failure (Alternator Failure) DC Alternator, Oil sensor, Starter battery faulty and water sensor faulty. Spares not yet available . INC401553 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/4/2020 19:42 37:59:47 RBS RBS Fault (AMM failure) Faulty AMM 6PC. Spare part not yet available. ETR to be provided INC401730 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/5/2020 4:26 29:15:47 Power Generator Failure (Engine Knocking ) Talkpool team breakdown the genset. ETR to be provided by them INC401734 HAIDS223 KA_VIO Sud ZTE 2G+3G C O&M FUEL 7/5/2020 5:05 28:36:47 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( July 5th 2020) at 10:00 am. Hybrid Talkpool team support required before refueling. INC401909 HDC171 GROS_MORNE Artibonite Ericsson 2G D O&M_Fuel 7/5/2020 14:08 19:33:47 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/05/2020 at 06h28 PM. Feedback is expected from them INC401910 HDO655 UN_DELTA_CAMP_COW Port-au-Prince Huawei 2G+3G C Talkpool 7/5/2020 14:19 19:22:47 Power Generator failure (Indeterminate) Access was not able to provide during the weekend. Team on site waiting for access INC401987 HDC270 CRETE_A_PIEROT Artibonite Ericsson 3G B Talkpool 7/5/2020 15:10 18:31:47 Power Generator failure (Indeterminate) Team cannot provide update. INC401931 HAIDO301 BONNET Ouest Huawei 2G+3G+LTE A O&M_Fuel 7/5/2020 17:04 16:37:47 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/05/2020 at 08h15 PM. Feedback is expected from them INC401931 HAIDO302 GANTHIER Ouest Huawei 2G+3G+LTE A O&M_Fuel 7/5/2020 17:04 16:37:47 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO301 INC401871 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE+TDD A O&M Fuel 7/5/2020 17:30 16:11:47 Fuel Generator failure (Fuel issue) Fuel team is informed, 07/05/2020 06:55 pm ETA to be provided. INC402009 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 12:59:47 Transmission Transmission (Indeterminate) Team is on site. INC401972 HDC260 DESSALINES Artibonite Ericsson 3G+LTE A Talkpool 7/5/2020 20:50 12:51:47 Power Generator failure (Indeterminate) Team is working on site. INC402012 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B Talkpool 7/5/2020 20:58 12:43:47 Power Power Failure (Indeterminate) Team is on site but cannot work due to heavy rain. INC402012 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B Talkpool 7/5/2020 20:58 12:43:47 Dependent Affected by the power issue at the main site Affected by HDS118 INC402012 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 7/5/2020 20:58 12:43:47 Dependent Affected by the power issue at the main site Affected by HDS118 INC401981 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/5/2020 21:56 11:45:47 Transmission Transmission (Indeterminate) Team is aware, ETA 9:00AM expired, more update is expected from team. INC401871 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE B O&M Fuel 7/5/2020 23:10 10:31:47 Dependent Affected by the fuel issue at the main site Affected by HDO525 INC401871 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 7/5/2020 23:10 10:31:47 Dependent Affected by the fuel issue at the main site Affected by HDO525 INC401871 HAIDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 7/5/2020 23:10 10:31:47 Dependent Affected by the fuel issue at the main site Affected by HDO525 INC402047 HDO331 PETIT_BOIS Ouest Ericsson 3G A Talkpool 7/6/2020 0:26 9:15:47 Power Generator failure (Indeterminate) Team is on site. INC402050 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D Talkpool 7/6/2020 0:48 8:53:47 Power Generator failure (Fuel issue) Site reported down for fuel; waiting for confirmation pictures from TP power team INC402048 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/6/2020 1:24 8:17:47 Power Generator failure (Indeterminate) site located in Red Zone site , ETA expired , new ETA not yet provide INC401983 HDO635 RUE_MONPLAISIR Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/6/2020 2:30 7:11:47 Power Generator failure (Indeterminate) The genset hasn't got enough oil , Team is going to take oil. ETA not yet provide INC401994 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 7/6/2020 4:18 5:23:47 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7:02 AM ,7/6/2020 . ETR to be provided INC402121 HAIDO509 TABARRE_59 Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 7/6/2020 4:59 4:42:47 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8:57AM, 7/6/2020 . ETR to be provided INC402079 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 7/6/2020 5:04 4:37:47 Fuel Generator failure (Fuel issue) Fuel team has been informed since 9:01AM, 7/6/2020 . ETR to be provided INC402082 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 7/6/2020 5:49 3:52:47 Power Power Failure (Solar System failure) Solar system failed; Site will be back on air when sun fully recovered INC402083 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/6/2020 6:01 3:40:47 Power Power Failure (Indeterminate) Due to heavy rain; Talkpool pretend that his team cannot reach the site at this time. ETA not provided yet. INC402131 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/6/2020 6:02 3:39:47 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC401959 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/6/2020 6:02 3:39:47 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC402128 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/6/2020 6:02 3:39:47 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC402086 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 7/6/2020 6:22 3:19:47 Power Generator failure (Indeterminate) Team has been informed, ETA 9:45AM. INC402134 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/6/2020 6:47 2:54:47 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC402137 HAIDS239 TIBURON Sud ZTE 2G+3G C O&M FUEL 7/6/2020 7:14 2:27:47 Dependent Affected by Fuel issue at the main site Affected by HDS238 INC402137 HAIDS238 BONPAS Sud ZTE 2G+3G C O&M FUEL 7/6/2020 7:14 2:27:47 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( July 6th 2020) at 07:57 am. Hybrid Talkpool team support required before refueling. INC402137 HAIDS281 CARREFOUR GROS CHAUDI?RE Sud ZTE 2G+3G C O&M FUEL 7/6/2020 7:14 2:27:47 Dependent Affected by Fuel issue at the main site Affected by HDS238 INC402137 HAIDS219 RADIO_PARADIS Sud ZTE 2G+3G C O&M FUEL 7/6/2020 7:14 2:27:47 Dependent Affected by Fuel issue at the main site Affected by HDS238 INC402137 HAIDS280 CONETE Sud ZTE 2G+3G D O&M FUEL 7/6/2020 7:14 2:27:47 Dependent Affected by Fuel issue at the main site Affected by HDS238 INC402143 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 7/6/2020 7:38 2:03:47 Dependent Affected by the power issue at the main site Affected by HDS225 INC402143 HDS225 NERETTE Sud Ericsson 2G B Talkpool 7/6/2020 7:38 2:03:47 Power Power Failure (Indeterminate) Team is working on the site INC402143 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 7/6/2020 7:38 2:03:47 Dependent Affected by the power issue at the main site Affected by HDS225 INC402146 HDN227 MORNE_JOSUE Nord Ericsson 2G C Talkpool 7/6/2020 7:50 1:51:47 Power Generator failure (Indeterminate) Team is aware, ETA 11:10AM. INC402148 HDO282 RUE_ELIE_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/6/2020 7:50 1:51:47 Power Generator failure (Indeterminate) Team is informed , ETA 9:45AM INC402220 HDC220 MAISSADE Centre Ericsson 3G B Talkpool 7/6/2020 7:52 1:49:47 Transmission Transmission (Indeterminate) Team is aware, ETA 12:00PM. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool July 6th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 6th INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security July 6th INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 8th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jul 6 07:50:14 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 6 Jul 2020 13:50:14 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for 9:00 AM In-Reply-To: References: Message-ID: Dear All, Please receive below the report about the site Running on battery in the network for 9:00 AM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC402152 HDO134 DELMAS_55 Port-au-Prince Huawei A Talkpool 7/6/2020 7:53 1:56:09 Power Power Failure (Indeterminate) Team is on site for corrective action Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jul 6 08:24:37 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 6 Jul 2020 14:24:37 +0000 Subject: [Rantt] Partially_Down__Sites_REPORT in the network for 10:00 AM In-Reply-To: References: Message-ID: Hello All, Please receive below the report for partially down sites in the network for 10:00 AM cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 684:07:15 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 560:55:15 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 434:58:15 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 240:21:15 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/29/2020 10:02 168:19:15 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC399689 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 3:30 126:51:15 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399730 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/1/2020 10:14 120:07:15 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399870 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 118:46:15 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 116:51:15 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC400635 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/2/2020 21:05 85:16:15 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC400763 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/2/2020 22:58 83:23:15 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 43:09:15 RBS RBS Fault (Software Issue) License issue. BSS Team is aware and feedback expected from them INC401593 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 7/4/2020 17:07 41:14:15 Transmission Transmission (Indeterminate) The 2G upgrade is not yet complete by RAN Digicel team. E1 missing. BSS Team has been informed. INC401496 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 7/4/2020 20:06 38:15:15 RBS RBS Fault (DTRU failure) Faulty DTRU . Spare Requested INC401940 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 7/5/2020 18:06 16:15:15 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare not yet available. INC401097 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G C Talkpool 7/5/2020 20:30 13:51:15 RBS RBS Fault (RUS failure) Faulty RUS01B8. Spare not yet available. INC402041 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 7/5/2020 22:58 11:23:15 RBS RBS Fault (Indeterminate) Team is working on site INC402047 HDO331 PETIT_BOIS Ouest Ericsson 2G A Talkpool 7/6/2020 0:26 9:55:15 Power Power Failure (Indeterminate) Team on site INC402101 HDO339 GROS_MANGLES Ouest Ericsson 2G D Talkpool 7/6/2020 2:00 8:21:15 RBS RBS Fault (Indeterminate) Team is informed. ETA 11:00 AM INC402089 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 7/6/2020 6:42 3:39:15 RBS RBS Fault (Indeterminate) DUG Faulty. Spare not yet available INC402001 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/6/2020 8:33 1:48:15 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jul 6 09:47:26 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 6 Jul 2020 15:47:26 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM. Sites off air by Class Class A B C D Total Total 10 7 11 13 41 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 4 2 0 17 ZTE 14 11 3 0 14 Huawei 10 10 10 1 10 Network 39 25 15 1 41 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 5 0 5 10 41 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 376:07:52 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 310:23:52 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 215:28:52 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 121:33:52 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Spare will be sent at the region for replacement. ETR will share as soon as possible. INC401247 HDO455 DUPIN_CORNILLON Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 51:29:52 Power Generator Failure (Alternator Failure) DC Alternator, Oil sensor, Starter battery faulty and water sensor faulty. Spares not yet available . INC401247 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 51:29:52 Dependent Affected by the power issue at the main site Affected by HDO455 INC401553 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/4/2020 19:42 40:03:52 RBS RBS Fault (AMM failure) Faulty AMM 6PC. Spare part not yet available. ETR to be provided INC401730 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/5/2020 4:26 31:19:52 Power Generator Failure (Engine Knocking ) Talkpool team breakdown the genset. ETR to be provided by them INC401734 HAIDS223 KA_VIO Sud ZTE 2G+3G C O&M FUEL 7/5/2020 5:05 30:40:52 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( July 5th 2020) at 10:00 am. Hybrid Talkpool team support required before refueling. INC401931 HAIDO301 BONNET Ouest Huawei 2G+3G+LTE A O&M_Fuel 7/5/2020 17:04 18:41:52 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/05/2020 at 08h15 PM. Feedback is expected from them INC401931 HAIDO302 GANTHIER Ouest Huawei 2G+3G+LTE A O&M_Fuel 7/5/2020 17:04 18:41:52 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO301 INC402009 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 15:03:52 Transmission Transmission (Indeterminate) Team is on site. INC401972 HDC260 DESSALINES Artibonite Ericsson 2G+3G+LTE A Talkpool 7/5/2020 20:50 14:55:52 Transmission Transmission (Indeterminate) TX team has been requested, TX team cannot provide update. INC402012 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B O&M FUEL 7/5/2020 20:58 14:47:52 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( July 6th 2020) at 10:00 am. Hybrid Talkpool team support required before refueling. INC402012 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B O&M FUEL 7/5/2020 20:58 14:47:52 Dependent Affected by Fuel issue at the main site Affected by HDS118 INC402012 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B O&M FUEL 7/5/2020 20:58 14:47:52 Dependent Affected by Fuel issue at the main site Affected by HDS118 INC402050 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D Talkpool 7/6/2020 0:48 10:57:52 Power Generator failure (Fuel issue) Site reported down for fuel; waiting for confirmation pictures from TP power team INC402048 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/6/2020 1:24 10:21:52 Power Generator failure (Indeterminate) Team working on site INC401983 HDO635 RUE_MONPLAISIR Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/6/2020 2:30 9:15:52 Power Generator failure (Indeterminate) The genset hasn't got enough oil , Team is going to take oil. New ETA to be provide INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/6/2020 3:18 8:27:52 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for refueling. INC401994 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/6/2020 4:18 7:27:52 Power Generator failure (Indeterminate) Site remains down after refueling , Power Team will reach the site to start the genset. ETA 11:35AM INC402121 HAIDO509 TABARRE_59 Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 7/6/2020 4:59 6:46:52 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8:57AM, 7/6/2020 . ETR to be provided INC402082 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 7/6/2020 5:49 5:56:52 Power Power Failure (Solar System failure) Solar system failed; Site will be back on air when sun fully recovered INC402083 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/6/2020 6:01 5:44:52 Power Power Failure (Indeterminate) Due to heavy rain; Talkpool pretends that his team cannot reach the site at this time. ETA not provided yet. INC402263 HAIDS191 RANDEL_CHARDONNIERS Sud ZTE 2G D Talkpool 7/6/2020 6:01 5:44:52 Power Power Failure (Indeterminate) Team is informed. ETA 12:18 PM INC402134 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/6/2020 6:47 4:58:52 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC402137 HAIDS238 BONPAS Sud ZTE 2G+3G C O&M FUEL 7/6/2020 7:14 4:31:52 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( July 6th 2020) at 07:57 am. Hybrid Talkpool team support required before refueling. INC402137 HAIDS281 CARREFOUR GROS CHAUDI?RE Sud ZTE 2G+3G C O&M FUEL 7/6/2020 7:14 4:31:52 Dependent Affected by Fuel issue at the main site Affected by HDS238 INC402137 HAIDS239 TIBURON Sud ZTE 2G+3G C O&M FUEL 7/6/2020 7:14 4:31:52 Dependent Affected by Fuel issue at the main site Affected by HDS238 INC402137 HAIDS219 RADIO_PARADIS Sud ZTE 2G+3G C O&M FUEL 7/6/2020 7:14 4:31:52 Dependent Affected by Fuel issue at the main site Affected by HDS238 INC402137 HAIDS280 CONETE Sud ZTE 2G+3G D O&M FUEL 7/6/2020 7:14 4:31:52 Dependent Affected by Fuel issue at the main site Affected by HDS238 INC402146 HDN227 MORNE_JOSUE Nord Ericsson 2G C Talkpool 7/6/2020 7:50 3:55:52 Power Generator failure (Indeterminate) Team is aware, ETA 11:10AM expired more update is expected from team. INC402220 HDC220 MAISSADE Centre Ericsson 3G B Talkpool 7/6/2020 7:52 3:53:52 Transmission Transmission (Indeterminate) Team is aware, ETA 12:00PM. INC402152 HDO134 DELMAS_55 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/6/2020 9:33 2:12:52 Power Generator failure (Indeterminate) Team working on site INC402043 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/6/2020 9:43 2:02:52 Power Generator failure (Indeterminate) Team working on site INC402261 HDN108 DESGRANGES Nord-Ouest Ericsson 2G A Talkpool 7/6/2020 10:10 1:35:52 Power Generator failure (Indeterminate) Team is aware, ETA 12:15PM.. INC402261 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 2G D Talkpool 7/6/2020 10:10 1:35:52 Dependent Affected by the power issue at the main site Affected by HDN108 INC402261 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 7/6/2020 10:10 1:35:52 Dependent Affected by the power issue at the main site Affected by HDN108 INC402269 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 3G A Talkpool 7/6/2020 10:12 1:33:52 Transmission Transmission (Indeterminate) TX team has been informed, team cannot provide update. INC402183 HDO444 GALETTE DROUILLARD Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/6/2020 10:20 1:25:52 Power Generator failure (Indeterminate) Team is informed , ETA 12:15PM INC402192 HDO245 VILLAGE RAPATRIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/6/2020 10:48 0:57:52 Power Generator failure (Indeterminate) Team is informed , ETA 12:15PM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool July 6th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 6th INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security July 6th INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 8th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jul 6 10:55:11 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 6 Jul 2020 16:55:11 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 686:39:46 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 563:27:46 RBS RBS Fault (Indeterminate) TX team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 437:30:46 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 242:53:46 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/29/2020 10:02 170:51:46 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC399689 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 3:30 129:23:46 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399730 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/1/2020 10:14 122:39:46 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399870 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 121:18:46 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 119:23:46 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC400635 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/2/2020 21:05 87:48:46 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC400763 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/2/2020 22:58 85:55:46 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 45:41:46 RBS RBS Fault (Software Issue) License issue. BSS Team is aware and feedback expected from them INC401593 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 7/4/2020 17:07 43:46:46 Transmission Transmission (Indeterminate) The 2G upgrade is not yet complete by RAN Digicel team. E1 missing. BSS Team has been informed. INC402265 HGA026 MACHOKET Nippes Ericsson 3G A Talkpool 7/5/2020 0:10 36:43:46 RBS RBS Fault (Indeterminate) Sector 2 down. TX team is informed. ETA 2:00 PM INC401940 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 7/5/2020 18:06 18:47:46 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare not yet available. INC402041 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 7/5/2020 22:58 13:55:46 RBS RBS Fault (Rectifier failure) Rectifier faulty, need to be replaced. ETR not yet available. INC402101 HDO339 GROS_MANGLES Ouest Ericsson 2G D Talkpool 7/6/2020 2:00 10:53:46 RBS RBS Fault (Indeterminate) ETA 11:00 AM expired. ETA to be provided by talkpool. INC402089 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 7/6/2020 6:42 6:11:46 RBS RBS Fault (Indeterminate) DUG Faulty. Spare not yet available INC402001 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/6/2020 8:33 4:20:46 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402128 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/6/2020 9:57 2:56:46 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402131 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/6/2020 11:00 1:53:46 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From jithin.j.singh at talkpool.com Mon Jul 6 11:05:05 2020 From: jithin.j.singh at talkpool.com (Jithin J Singh) Date: Mon, 6 Jul 2020 17:05:05 +0000 Subject: [Rantt] HDC005 DWDM FAN module replacement In-Reply-To: References: , Message-ID: Hello Mahesh, Please be informed that the faulty FAN module from HDC005 has been returned to Eddy/Tx team. Hi Eddy, Please confirm receipt. Equipment: TNF1FAN01 Huawei Optix OSN 1800 II) Serial Number: 030KMB6TBC900114. BR/ Jithin Singh. -----Original Message----- From: Mahesha Sannappa Shetty Sent: Wednesday, July 1, 2020 7:04 PM To: Jithin J Singh ; Jean Arleff Israel Chery ; Shamir Stephane Supreme ; Haiti Noc ; Jean Acciari ; Gerry Bolante ; rantt at tpmanagementsa.com; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot ; Steeven M Cc: Eng Teck Ng ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean-Marc Castera ; roldan.consul at tpmanagementsa.com; tp.ran at tpmanagementsa.com; Francois Boyer ; Luigi Roy ; Maquingson Maignan Subject: Re: HDC005 DWDM FAN module replacement Thanks Jithin HDC005 FAN module replaced Thanks Mahesh > On 01-Jul-2020, at 14:11, Mahesha Sannappa Shetty > wrote: > > ?Hi Jithin, > > Just now Maquingson given OSN1800-II FAN module > > Thanks > Mahesh > > -----Original Message----- > From: Jithin J Singh > > Sent: Wednesday, July 1, 2020 2:06 PM > To: Jean Arleff Israel Chery >; Shamir Stephane Supreme >; Mahesha Sannappa Shetty >; Haiti Noc >; Jean Acciari >; Gerry Bolante >; rantt at tpmanagementsa.com; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot >; Steeven M > > Cc: Eng Teck Ng >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean-Marc Castera >; roldan.consul at tpmanagementsa.com; 'tp.ran at tpmanagementsa.com' >; Francois Boyer >; Luigi Roy >; Haiti Noc > > Subject: [EXTERNAL] RE: HDC005 DWDM FAN module replacement > > Hello Mahesh, > As discussed, the fan module provided for HDC005 is not compatible to the existing OSN node at the site. Please provide the required spare for immediate replacement. > Team is at Digicel office for collection of the spare. > > Thanks. > > BR/ > Jithin Singh. > > -----Original Message----- > From: Jean Arleff Israel Chery > > Sent: Tuesday, June 30, 2020 3:34 PM > To: Shamir Stephane Supreme >; Mahesha Sannappa Shetty >; Jithin J Singh >; Haiti Noc >; Jean Acciari >; Gerry Bolante >; rantt at tpmanagementsa.com; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot >; Steeven M > > Cc: Eng Teck Ng >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean-Marc Castera >; roldan.consul at tpmanagementsa.com; 'tp.ran at tpmanagementsa.com' >; Francois Boyer >; Luigi Roy >; Haiti Noc > > Subject: RE: HDC005 DWDM FAN module replacement > > Hello Shamir, > Just get the confirmation, team is on site replacing the FAN Module. > > Keep you informed. > > Regards > CHERY Jean A... > > -----Original Message----- > From: Shamir Stephane Supreme > > Sent: Tuesday, June 30, 2020 3:32 PM > To: Mahesha Sannappa Shetty >; Jithin J Singh >; Haiti Noc >; Jean Acciari >; Gerry Bolante >; rantt at tpmanagementsa.com; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot >; Steeven M > > Cc: Eng Teck Ng >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera >; roldan.consul at tpmanagementsa.com; 'tp.ran at tpmanagementsa.com' >; Francois Boyer >; Luigi Roy >; Haiti Noc > > Subject: RE: HDC005 DWDM FAN module replacement > > Hello NOC > > Since June 9 we requested an environment check and a reminder one June 17 . Do you have the report ? > > Regards, > > Shamir Stephane Supreme > Digicel Ha?ti > TEL: (509) 3700 7435 > > > -----Original Message----- > From: Mahesha Sannappa Shetty > > Sent: Tuesday, June 30, 2020 1:14 PM > To: Jithin J Singh >; Haiti Noc >; Jean Acciari >; Gerry Bolante >; rantt at tpmanagementsa.com; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot >; Steeven M > > Cc: Eng Teck Ng >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera >; roldan.consul at tpmanagementsa.com; 'tp.ran at tpmanagementsa.com' >; Francois Boyer >; Luigi Roy >; Shamir Stephane Supreme >; Haiti Noc > > Subject: HDC005 DWDM FAN module replacement > > Hi Jithin, > > HDC005 FAN module is faulty, we need to replace this module. Plz share the ETA Your team yesterday collected the good module for replacement. > > > Thanks > Mahesh > > ________________________________ > > Notice of Confidentiality: > > The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: From Mahesha.Shetty at digicelgroup.com Mon Jul 6 11:06:07 2020 From: Mahesha.Shetty at digicelgroup.com (Mahesha Sannappa Shetty) Date: Mon, 6 Jul 2020 17:06:07 +0000 Subject: [Rantt] HDC005 DWDM FAN module replacement In-Reply-To: References: , Message-ID: Ok thanks From: Jithin J Singh Sent: Monday, July 6, 2020 1:05 PM To: Mahesha Sannappa Shetty ; Jean Arleff Israel Chery ; Shamir Stephane Supreme ; Haiti Noc ; Jean Acciari ; Gerry Bolante ; rantt at tpmanagementsa.com; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot ; Steeven M ; Eddy Jean-Baptiste Cc: Eng Teck Ng ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean-Marc Castera ; roldan.consul at tpmanagementsa.com; tp.ran at tpmanagementsa.com; Francois Boyer ; Luigi Roy ; Maquingson Maignan Subject: [EXTERNAL] RE: HDC005 DWDM FAN module replacement Hello Mahesh, Please be informed that the faulty FAN module from HDC005 has been returned to Eddy/Tx team. Hi Eddy, Please confirm receipt. Equipment: TNF1FAN01 Huawei Optix OSN 1800 II) Serial Number: 030KMB6TBC900114. BR/ Jithin Singh. -----Original Message----- From: Mahesha Sannappa Shetty > Sent: Wednesday, July 1, 2020 7:04 PM To: Jithin J Singh >; Jean Arleff Israel Chery >; Shamir Stephane Supreme >; Haiti Noc >; Jean Acciari >; Gerry Bolante >; rantt at tpmanagementsa.com; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot >; Steeven M > Cc: Eng Teck Ng >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean-Marc Castera >; roldan.consul at tpmanagementsa.com; tp.ran at tpmanagementsa.com; Francois Boyer >; Luigi Roy >; Maquingson Maignan > Subject: Re: HDC005 DWDM FAN module replacement Thanks Jithin HDC005 FAN module replaced Thanks Mahesh > On 01-Jul-2020, at 14:11, Mahesha Sannappa Shetty > wrote: > > ?Hi Jithin, > > Just now Maquingson given OSN1800-II FAN module > > Thanks > Mahesh > > -----Original Message----- > From: Jithin J Singh > > Sent: Wednesday, July 1, 2020 2:06 PM > To: Jean Arleff Israel Chery >; Shamir Stephane Supreme >; Mahesha Sannappa Shetty >; Haiti Noc >; Jean Acciari >; Gerry Bolante >; rantt at tpmanagementsa.com; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot >; Steeven M > > Cc: Eng Teck Ng >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean-Marc Castera >; roldan.consul at tpmanagementsa.com; 'tp.ran at tpmanagementsa.com' >; Francois Boyer >; Luigi Roy >; Haiti Noc > > Subject: [EXTERNAL] RE: HDC005 DWDM FAN module replacement > > Hello Mahesh, > As discussed, the fan module provided for HDC005 is not compatible to the existing OSN node at the site. Please provide the required spare for immediate replacement. > Team is at Digicel office for collection of the spare. > > Thanks. > > BR/ > Jithin Singh. > > -----Original Message----- > From: Jean Arleff Israel Chery > > Sent: Tuesday, June 30, 2020 3:34 PM > To: Shamir Stephane Supreme >; Mahesha Sannappa Shetty >; Jithin J Singh >; Haiti Noc >; Jean Acciari >; Gerry Bolante >; rantt at tpmanagementsa.com; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot >; Steeven M > > Cc: Eng Teck Ng >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean-Marc Castera >; roldan.consul at tpmanagementsa.com; 'tp.ran at tpmanagementsa.com' >; Francois Boyer >; Luigi Roy >; Haiti Noc > > Subject: RE: HDC005 DWDM FAN module replacement > > Hello Shamir, > Just get the confirmation, team is on site replacing the FAN Module. > > Keep you informed. > > Regards > CHERY Jean A... > > -----Original Message----- > From: Shamir Stephane Supreme > > Sent: Tuesday, June 30, 2020 3:32 PM > To: Mahesha Sannappa Shetty >; Jithin J Singh >; Haiti Noc >; Jean Acciari >; Gerry Bolante >; rantt at tpmanagementsa.com; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot >; Steeven M > > Cc: Eng Teck Ng >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera >; roldan.consul at tpmanagementsa.com; 'tp.ran at tpmanagementsa.com' >; Francois Boyer >; Luigi Roy >; Haiti Noc > > Subject: RE: HDC005 DWDM FAN module replacement > > Hello NOC > > Since June 9 we requested an environment check and a reminder one June 17 . Do you have the report ? > > Regards, > > Shamir Stephane Supreme > Digicel Ha?ti > TEL: (509) 3700 7435 > > > -----Original Message----- > From: Mahesha Sannappa Shetty > > Sent: Tuesday, June 30, 2020 1:14 PM > To: Jithin J Singh >; Haiti Noc >; Jean Acciari >; Gerry Bolante >; rantt at tpmanagementsa.com; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot >; Steeven M > > Cc: Eng Teck Ng >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera >; roldan.consul at tpmanagementsa.com; 'tp.ran at tpmanagementsa.com' >; Francois Boyer >; Luigi Roy >; Shamir Stephane Supreme >; Haiti Noc > > Subject: HDC005 DWDM FAN module replacement > > Hi Jithin, > > HDC005 FAN module is faulty, we need to replace this module. Plz share the ETA Your team yesterday collected the good module for replacement. > > > Thanks > Mahesh > > ________________________________ > > Notice of Confidentiality: > > The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: From Eddy.Jean-Baptiste at digicelgroup.com Mon Jul 6 11:16:10 2020 From: Eddy.Jean-Baptiste at digicelgroup.com (Eddy Jean-Baptiste) Date: Mon, 6 Jul 2020 17:16:10 +0000 Subject: [Rantt] HDC005 DWDM FAN module replacement In-Reply-To: References: , Message-ID: Hi Jithin , I receive 1 FAN. But not with the below description : See the one in attachment Best Regards [cid:image003.jpg at 01D3045E.BF316A40] Eddy Jean-Baptiste Transmission Engineer Digicel Haiti 151, Angle Avenue Jean Paul II et Impasse Duverger | Haiti +509 37007995 | digicelhaiti.com From: Jithin J Singh Sent: Monday, July 6, 2020 1:05 PM To: Mahesha Sannappa Shetty ; Jean Arleff Israel Chery ; Shamir Stephane Supreme ; Haiti Noc ; Jean Acciari ; Gerry Bolante ; rantt at tpmanagementsa.com; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot ; Steeven M ; Eddy Jean-Baptiste Cc: Eng Teck Ng ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean-Marc Castera ; roldan.consul at tpmanagementsa.com; tp.ran at tpmanagementsa.com; Francois Boyer ; Luigi Roy ; Maquingson Maignan Subject: [EXTERNAL] RE: HDC005 DWDM FAN module replacement Hello Mahesh, Please be informed that the faulty FAN module from HDC005 has been returned to Eddy/Tx team. Hi Eddy, Please confirm receipt. Equipment: TNF1FAN01 Huawei Optix OSN 1800 II) Serial Number: 030KMB6TBC900114. BR/ Jithin Singh. -----Original Message----- From: Mahesha Sannappa Shetty > Sent: Wednesday, July 1, 2020 7:04 PM To: Jithin J Singh >; Jean Arleff Israel Chery >; Shamir Stephane Supreme >; Haiti Noc >; Jean Acciari >; Gerry Bolante >; rantt at tpmanagementsa.com; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot >; Steeven M > Cc: Eng Teck Ng >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean-Marc Castera >; roldan.consul at tpmanagementsa.com; tp.ran at tpmanagementsa.com; Francois Boyer >; Luigi Roy >; Maquingson Maignan > Subject: Re: HDC005 DWDM FAN module replacement Thanks Jithin HDC005 FAN module replaced Thanks Mahesh > On 01-Jul-2020, at 14:11, Mahesha Sannappa Shetty > wrote: > > ?Hi Jithin, > > Just now Maquingson given OSN1800-II FAN module > > Thanks > Mahesh > > -----Original Message----- > From: Jithin J Singh > > Sent: Wednesday, July 1, 2020 2:06 PM > To: Jean Arleff Israel Chery >; Shamir Stephane Supreme >; Mahesha Sannappa Shetty >; Haiti Noc >; Jean Acciari >; Gerry Bolante >; rantt at tpmanagementsa.com; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot >; Steeven M > > Cc: Eng Teck Ng >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean-Marc Castera >; roldan.consul at tpmanagementsa.com; 'tp.ran at tpmanagementsa.com' >; Francois Boyer >; Luigi Roy >; Haiti Noc > > Subject: [EXTERNAL] RE: HDC005 DWDM FAN module replacement > > Hello Mahesh, > As discussed, the fan module provided for HDC005 is not compatible to the existing OSN node at the site. Please provide the required spare for immediate replacement. > Team is at Digicel office for collection of the spare. > > Thanks. > > BR/ > Jithin Singh. > > -----Original Message----- > From: Jean Arleff Israel Chery > > Sent: Tuesday, June 30, 2020 3:34 PM > To: Shamir Stephane Supreme >; Mahesha Sannappa Shetty >; Jithin J Singh >; Haiti Noc >; Jean Acciari >; Gerry Bolante >; rantt at tpmanagementsa.com; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot >; Steeven M > > Cc: Eng Teck Ng >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean-Marc Castera >; roldan.consul at tpmanagementsa.com; 'tp.ran at tpmanagementsa.com' >; Francois Boyer >; Luigi Roy >; Haiti Noc > > Subject: RE: HDC005 DWDM FAN module replacement > > Hello Shamir, > Just get the confirmation, team is on site replacing the FAN Module. > > Keep you informed. > > Regards > CHERY Jean A... > > -----Original Message----- > From: Shamir Stephane Supreme > > Sent: Tuesday, June 30, 2020 3:32 PM > To: Mahesha Sannappa Shetty >; Jithin J Singh >; Haiti Noc >; Jean Acciari >; Gerry Bolante >; rantt at tpmanagementsa.com; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot >; Steeven M > > Cc: Eng Teck Ng >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera >; roldan.consul at tpmanagementsa.com; 'tp.ran at tpmanagementsa.com' >; Francois Boyer >; Luigi Roy >; Haiti Noc > > Subject: RE: HDC005 DWDM FAN module replacement > > Hello NOC > > Since June 9 we requested an environment check and a reminder one June 17 . Do you have the report ? > > Regards, > > Shamir Stephane Supreme > Digicel Ha?ti > TEL: (509) 3700 7435 > > > -----Original Message----- > From: Mahesha Sannappa Shetty > > Sent: Tuesday, June 30, 2020 1:14 PM > To: Jithin J Singh >; Haiti Noc >; Jean Acciari >; Gerry Bolante >; rantt at tpmanagementsa.com; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot >; Steeven M > > Cc: Eng Teck Ng >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera >; roldan.consul at tpmanagementsa.com; 'tp.ran at tpmanagementsa.com' >; Francois Boyer >; Luigi Roy >; Shamir Stephane Supreme >; Haiti Noc > > Subject: HDC005 DWDM FAN module replacement > > Hi Jithin, > > HDC005 FAN module is faulty, we need to replace this module. Plz share the ETA Your team yesterday collected the good module for replacement. > > > Thanks > Mahesh > > ________________________________ > > Notice of Confidentiality: > > The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 2390 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FAN.jpg Type: image/jpeg Size: 46356 bytes Desc: FAN.jpg URL: From jithin.j.singh at talkpool.com Mon Jul 6 11:48:13 2020 From: jithin.j.singh at talkpool.com (Jithin J Singh) Date: Mon, 6 Jul 2020 17:48:13 +0000 Subject: [Rantt] HDC005 DWDM FAN module replacement In-Reply-To: References: , Message-ID: Hello Eddy, Please see attached photo, the given serial number is present on the front side of the equipment. BR/ Jithin Singh. From: Eddy Jean-Baptiste Sent: Monday, July 6, 2020 1:16 PM To: Jithin J Singh ; Mahesha Sannappa Shetty ; Jean Arleff Israel Chery ; Shamir Stephane Supreme ; Haiti Noc ; Jean Acciari ; Gerry Bolante ; rantt at tpmanagementsa.com; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot ; Steeven M Cc: Eng Teck Ng ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean-Marc Castera ; roldan.consul at tpmanagementsa.com; tp.ran at tpmanagementsa.com; Francois Boyer ; Luigi Roy ; Maquingson Maignan Subject: RE: HDC005 DWDM FAN module replacement Hi Jithin , I receive 1 FAN. But not with the below description : See the one in attachment Best Regards [cid:image003.jpg at 01D3045E.BF316A40] Eddy Jean-Baptiste Transmission Engineer Digicel Haiti 151, Angle Avenue Jean Paul II et Impasse Duverger | Haiti +509 37007995 | digicelhaiti.com From: Jithin J Singh > Sent: Monday, July 6, 2020 1:05 PM To: Mahesha Sannappa Shetty >; Jean Arleff Israel Chery >; Shamir Stephane Supreme >; Haiti Noc >; Jean Acciari >; Gerry Bolante >; rantt at tpmanagementsa.com; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot >; Steeven M >; Eddy Jean-Baptiste > Cc: Eng Teck Ng >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean-Marc Castera >; roldan.consul at tpmanagementsa.com; tp.ran at tpmanagementsa.com; Francois Boyer >; Luigi Roy >; Maquingson Maignan > Subject: [EXTERNAL] RE: HDC005 DWDM FAN module replacement Hello Mahesh, Please be informed that the faulty FAN module from HDC005 has been returned to Eddy/Tx team. Hi Eddy, Please confirm receipt. Equipment: TNF1FAN01 Huawei Optix OSN 1800 II) Serial Number: 030KMB6TBC900114. BR/ Jithin Singh. -----Original Message----- From: Mahesha Sannappa Shetty > Sent: Wednesday, July 1, 2020 7:04 PM To: Jithin J Singh >; Jean Arleff Israel Chery >; Shamir Stephane Supreme >; Haiti Noc >; Jean Acciari >; Gerry Bolante >; rantt at tpmanagementsa.com; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot >; Steeven M > Cc: Eng Teck Ng >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean-Marc Castera >; roldan.consul at tpmanagementsa.com; tp.ran at tpmanagementsa.com; Francois Boyer >; Luigi Roy >; Maquingson Maignan > Subject: Re: HDC005 DWDM FAN module replacement Thanks Jithin HDC005 FAN module replaced Thanks Mahesh > On 01-Jul-2020, at 14:11, Mahesha Sannappa Shetty > wrote: > > ?Hi Jithin, > > Just now Maquingson given OSN1800-II FAN module > > Thanks > Mahesh > > -----Original Message----- > From: Jithin J Singh > > Sent: Wednesday, July 1, 2020 2:06 PM > To: Jean Arleff Israel Chery >; Shamir Stephane Supreme >; Mahesha Sannappa Shetty >; Haiti Noc >; Jean Acciari >; Gerry Bolante >; rantt at tpmanagementsa.com; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot >; Steeven M > > Cc: Eng Teck Ng >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean-Marc Castera >; roldan.consul at tpmanagementsa.com; 'tp.ran at tpmanagementsa.com' >; Francois Boyer >; Luigi Roy >; Haiti Noc > > Subject: [EXTERNAL] RE: HDC005 DWDM FAN module replacement > > Hello Mahesh, > As discussed, the fan module provided for HDC005 is not compatible to the existing OSN node at the site. Please provide the required spare for immediate replacement. > Team is at Digicel office for collection of the spare. > > Thanks. > > BR/ > Jithin Singh. > > -----Original Message----- > From: Jean Arleff Israel Chery > > Sent: Tuesday, June 30, 2020 3:34 PM > To: Shamir Stephane Supreme >; Mahesha Sannappa Shetty >; Jithin J Singh >; Haiti Noc >; Jean Acciari >; Gerry Bolante >; rantt at tpmanagementsa.com; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot >; Steeven M > > Cc: Eng Teck Ng >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean-Marc Castera >; roldan.consul at tpmanagementsa.com; 'tp.ran at tpmanagementsa.com' >; Francois Boyer >; Luigi Roy >; Haiti Noc > > Subject: RE: HDC005 DWDM FAN module replacement > > Hello Shamir, > Just get the confirmation, team is on site replacing the FAN Module. > > Keep you informed. > > Regards > CHERY Jean A... > > -----Original Message----- > From: Shamir Stephane Supreme > > Sent: Tuesday, June 30, 2020 3:32 PM > To: Mahesha Sannappa Shetty >; Jithin J Singh >; Haiti Noc >; Jean Acciari >; Gerry Bolante >; rantt at tpmanagementsa.com; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot >; Steeven M > > Cc: Eng Teck Ng >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera >; roldan.consul at tpmanagementsa.com; 'tp.ran at tpmanagementsa.com' >; Francois Boyer >; Luigi Roy >; Haiti Noc > > Subject: RE: HDC005 DWDM FAN module replacement > > Hello NOC > > Since June 9 we requested an environment check and a reminder one June 17 . Do you have the report ? > > Regards, > > Shamir Stephane Supreme > Digicel Ha?ti > TEL: (509) 3700 7435 > > > -----Original Message----- > From: Mahesha Sannappa Shetty > > Sent: Tuesday, June 30, 2020 1:14 PM > To: Jithin J Singh >; Haiti Noc >; Jean Acciari >; Gerry Bolante >; rantt at tpmanagementsa.com; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot >; Steeven M > > Cc: Eng Teck Ng >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera >; roldan.consul at tpmanagementsa.com; 'tp.ran at tpmanagementsa.com' >; Francois Boyer >; Luigi Roy >; Shamir Stephane Supreme >; Haiti Noc > > Subject: HDC005 DWDM FAN module replacement > > Hi Jithin, > > HDC005 FAN module is faulty, we need to replace this module. Plz share the ETA Your team yesterday collected the good module for replacement. > > > Thanks > Mahesh > > ________________________________ > > Notice of Confidentiality: > > The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 2390 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: HDC005.jpeg Type: application/octet-stream Size: 41298 bytes Desc: HDC005.jpeg URL: From Eddy.Jean-Baptiste at digicelgroup.com Mon Jul 6 11:51:03 2020 From: Eddy.Jean-Baptiste at digicelgroup.com (Eddy Jean-Baptiste) Date: Mon, 6 Jul 2020 17:51:03 +0000 Subject: [Rantt] HDC005 DWDM FAN module replacement In-Reply-To: References: , Message-ID: Jithin , In this case the one they give me is different from the one of your picture Best Regards [cid:image003.jpg at 01D3045E.BF316A40] Eddy Jean-Baptiste Transmission Engineer Digicel Haiti 151, Angle Avenue Jean Paul II et Impasse Duverger | Haiti +509 37007995 | digicelhaiti.com From: Jithin J Singh Sent: Monday, July 6, 2020 1:48 PM To: Eddy Jean-Baptiste ; Mahesha Sannappa Shetty ; Jean Arleff Israel Chery ; Shamir Stephane Supreme ; Haiti Noc ; Jean Acciari ; Gerry Bolante ; rantt at tpmanagementsa.com; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot ; Steeven M Cc: Eng Teck Ng ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean-Marc Castera ; roldan.consul at tpmanagementsa.com; tp.ran at tpmanagementsa.com; Francois Boyer ; Luigi Roy ; Maquingson Maignan Subject: [EXTERNAL] RE: HDC005 DWDM FAN module replacement Hello Eddy, Please see attached photo, the given serial number is present on the front side of the equipment. BR/ Jithin Singh. From: Eddy Jean-Baptiste > Sent: Monday, July 6, 2020 1:16 PM To: Jithin J Singh >; Mahesha Sannappa Shetty >; Jean Arleff Israel Chery >; Shamir Stephane Supreme >; Haiti Noc >; Jean Acciari >; Gerry Bolante >; rantt at tpmanagementsa.com; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot >; Steeven M > Cc: Eng Teck Ng >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean-Marc Castera >; roldan.consul at tpmanagementsa.com; tp.ran at tpmanagementsa.com; Francois Boyer >; Luigi Roy >; Maquingson Maignan > Subject: RE: HDC005 DWDM FAN module replacement Hi Jithin , I receive 1 FAN. But not with the below description : See the one in attachment Best Regards [cid:image003.jpg at 01D3045E.BF316A40] Eddy Jean-Baptiste Transmission Engineer Digicel Haiti 151, Angle Avenue Jean Paul II et Impasse Duverger | Haiti +509 37007995 | digicelhaiti.com From: Jithin J Singh > Sent: Monday, July 6, 2020 1:05 PM To: Mahesha Sannappa Shetty >; Jean Arleff Israel Chery >; Shamir Stephane Supreme >; Haiti Noc >; Jean Acciari >; Gerry Bolante >; rantt at tpmanagementsa.com; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot >; Steeven M >; Eddy Jean-Baptiste > Cc: Eng Teck Ng >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean-Marc Castera >; roldan.consul at tpmanagementsa.com; tp.ran at tpmanagementsa.com; Francois Boyer >; Luigi Roy >; Maquingson Maignan > Subject: [EXTERNAL] RE: HDC005 DWDM FAN module replacement Hello Mahesh, Please be informed that the faulty FAN module from HDC005 has been returned to Eddy/Tx team. Hi Eddy, Please confirm receipt. Equipment: TNF1FAN01 Huawei Optix OSN 1800 II) Serial Number: 030KMB6TBC900114. BR/ Jithin Singh. -----Original Message----- From: Mahesha Sannappa Shetty > Sent: Wednesday, July 1, 2020 7:04 PM To: Jithin J Singh >; Jean Arleff Israel Chery >; Shamir Stephane Supreme >; Haiti Noc >; Jean Acciari >; Gerry Bolante >; rantt at tpmanagementsa.com; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot >; Steeven M > Cc: Eng Teck Ng >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean-Marc Castera >; roldan.consul at tpmanagementsa.com; tp.ran at tpmanagementsa.com; Francois Boyer >; Luigi Roy >; Maquingson Maignan > Subject: Re: HDC005 DWDM FAN module replacement Thanks Jithin HDC005 FAN module replaced Thanks Mahesh > On 01-Jul-2020, at 14:11, Mahesha Sannappa Shetty > wrote: > > ?Hi Jithin, > > Just now Maquingson given OSN1800-II FAN module > > Thanks > Mahesh > > -----Original Message----- > From: Jithin J Singh > > Sent: Wednesday, July 1, 2020 2:06 PM > To: Jean Arleff Israel Chery >; Shamir Stephane Supreme >; Mahesha Sannappa Shetty >; Haiti Noc >; Jean Acciari >; Gerry Bolante >; rantt at tpmanagementsa.com; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot >; Steeven M > > Cc: Eng Teck Ng >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean-Marc Castera >; roldan.consul at tpmanagementsa.com; 'tp.ran at tpmanagementsa.com' >; Francois Boyer >; Luigi Roy >; Haiti Noc > > Subject: [EXTERNAL] RE: HDC005 DWDM FAN module replacement > > Hello Mahesh, > As discussed, the fan module provided for HDC005 is not compatible to the existing OSN node at the site. Please provide the required spare for immediate replacement. > Team is at Digicel office for collection of the spare. > > Thanks. > > BR/ > Jithin Singh. > > -----Original Message----- > From: Jean Arleff Israel Chery > > Sent: Tuesday, June 30, 2020 3:34 PM > To: Shamir Stephane Supreme >; Mahesha Sannappa Shetty >; Jithin J Singh >; Haiti Noc >; Jean Acciari >; Gerry Bolante >; rantt at tpmanagementsa.com; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot >; Steeven M > > Cc: Eng Teck Ng >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean-Marc Castera >; roldan.consul at tpmanagementsa.com; 'tp.ran at tpmanagementsa.com' >; Francois Boyer >; Luigi Roy >; Haiti Noc > > Subject: RE: HDC005 DWDM FAN module replacement > > Hello Shamir, > Just get the confirmation, team is on site replacing the FAN Module. > > Keep you informed. > > Regards > CHERY Jean A... > > -----Original Message----- > From: Shamir Stephane Supreme > > Sent: Tuesday, June 30, 2020 3:32 PM > To: Mahesha Sannappa Shetty >; Jithin J Singh >; Haiti Noc >; Jean Acciari >; Gerry Bolante >; rantt at tpmanagementsa.com; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot >; Steeven M > > Cc: Eng Teck Ng >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera >; roldan.consul at tpmanagementsa.com; 'tp.ran at tpmanagementsa.com' >; Francois Boyer >; Luigi Roy >; Haiti Noc > > Subject: RE: HDC005 DWDM FAN module replacement > > Hello NOC > > Since June 9 we requested an environment check and a reminder one June 17 . Do you have the report ? > > Regards, > > Shamir Stephane Supreme > Digicel Ha?ti > TEL: (509) 3700 7435 > > > -----Original Message----- > From: Mahesha Sannappa Shetty > > Sent: Tuesday, June 30, 2020 1:14 PM > To: Jithin J Singh >; Haiti Noc >; Jean Acciari >; Gerry Bolante >; rantt at tpmanagementsa.com; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot >; Steeven M > > Cc: Eng Teck Ng >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera >; roldan.consul at tpmanagementsa.com; 'tp.ran at tpmanagementsa.com' >; Francois Boyer >; Luigi Roy >; Shamir Stephane Supreme >; Haiti Noc > > Subject: HDC005 DWDM FAN module replacement > > Hi Jithin, > > HDC005 FAN module is faulty, we need to replace this module. Plz share the ETA Your team yesterday collected the good module for replacement. > > > Thanks > Mahesh > > ________________________________ > > Notice of Confidentiality: > > The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 2390 bytes Desc: image001.jpg URL: From Eddy.Jean-Baptiste at digicelgroup.com Mon Jul 6 11:55:23 2020 From: Eddy.Jean-Baptiste at digicelgroup.com (Eddy Jean-Baptiste) Date: Mon, 6 Jul 2020 17:55:23 +0000 Subject: [Rantt] HDC005 DWDM FAN module replacement In-Reply-To: References: , Message-ID: Hi Jithin , Sorry , I see the correct one now Best Regards [cid:image003.jpg at 01D3045E.BF316A40] Eddy Jean-Baptiste Transmission Engineer Digicel Haiti 151, Angle Avenue Jean Paul II et Impasse Duverger | Haiti +509 37007995 | digicelhaiti.com From: Eddy Jean-Baptiste Sent: Monday, July 6, 2020 1:51 PM To: Jithin J Singh ; Mahesha Sannappa Shetty ; Jean Arleff Israel Chery ; Shamir Stephane Supreme ; Haiti Noc ; Jean Acciari ; Gerry Bolante ; rantt at tpmanagementsa.com; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot ; Steeven M Cc: Eng Teck Ng ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean-Marc Castera ; roldan.consul at tpmanagementsa.com; tp.ran at tpmanagementsa.com; Francois Boyer ; Luigi Roy ; Maquingson Maignan Subject: RE: HDC005 DWDM FAN module replacement Jithin , In this case the one they give me is different from the one of your picture Best Regards [cid:image003.jpg at 01D3045E.BF316A40] Eddy Jean-Baptiste Transmission Engineer Digicel Haiti 151, Angle Avenue Jean Paul II et Impasse Duverger | Haiti +509 37007995 | digicelhaiti.com From: Jithin J Singh > Sent: Monday, July 6, 2020 1:48 PM To: Eddy Jean-Baptiste >; Mahesha Sannappa Shetty >; Jean Arleff Israel Chery >; Shamir Stephane Supreme >; Haiti Noc >; Jean Acciari >; Gerry Bolante >; rantt at tpmanagementsa.com; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot >; Steeven M > Cc: Eng Teck Ng >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean-Marc Castera >; roldan.consul at tpmanagementsa.com; tp.ran at tpmanagementsa.com; Francois Boyer >; Luigi Roy >; Maquingson Maignan > Subject: [EXTERNAL] RE: HDC005 DWDM FAN module replacement Hello Eddy, Please see attached photo, the given serial number is present on the front side of the equipment. BR/ Jithin Singh. From: Eddy Jean-Baptiste > Sent: Monday, July 6, 2020 1:16 PM To: Jithin J Singh >; Mahesha Sannappa Shetty >; Jean Arleff Israel Chery >; Shamir Stephane Supreme >; Haiti Noc >; Jean Acciari >; Gerry Bolante >; rantt at tpmanagementsa.com; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot >; Steeven M > Cc: Eng Teck Ng >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean-Marc Castera >; roldan.consul at tpmanagementsa.com; tp.ran at tpmanagementsa.com; Francois Boyer >; Luigi Roy >; Maquingson Maignan > Subject: RE: HDC005 DWDM FAN module replacement Hi Jithin , I receive 1 FAN. But not with the below description : See the one in attachment Best Regards [cid:image003.jpg at 01D3045E.BF316A40] Eddy Jean-Baptiste Transmission Engineer Digicel Haiti 151, Angle Avenue Jean Paul II et Impasse Duverger | Haiti +509 37007995 | digicelhaiti.com From: Jithin J Singh > Sent: Monday, July 6, 2020 1:05 PM To: Mahesha Sannappa Shetty >; Jean Arleff Israel Chery >; Shamir Stephane Supreme >; Haiti Noc >; Jean Acciari >; Gerry Bolante >; rantt at tpmanagementsa.com; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot >; Steeven M >; Eddy Jean-Baptiste > Cc: Eng Teck Ng >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean-Marc Castera >; roldan.consul at tpmanagementsa.com; tp.ran at tpmanagementsa.com; Francois Boyer >; Luigi Roy >; Maquingson Maignan > Subject: [EXTERNAL] RE: HDC005 DWDM FAN module replacement Hello Mahesh, Please be informed that the faulty FAN module from HDC005 has been returned to Eddy/Tx team. Hi Eddy, Please confirm receipt. Equipment: TNF1FAN01 Huawei Optix OSN 1800 II) Serial Number: 030KMB6TBC900114. BR/ Jithin Singh. -----Original Message----- From: Mahesha Sannappa Shetty > Sent: Wednesday, July 1, 2020 7:04 PM To: Jithin J Singh >; Jean Arleff Israel Chery >; Shamir Stephane Supreme >; Haiti Noc >; Jean Acciari >; Gerry Bolante >; rantt at tpmanagementsa.com; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot >; Steeven M > Cc: Eng Teck Ng >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean-Marc Castera >; roldan.consul at tpmanagementsa.com; tp.ran at tpmanagementsa.com; Francois Boyer >; Luigi Roy >; Maquingson Maignan > Subject: Re: HDC005 DWDM FAN module replacement Thanks Jithin HDC005 FAN module replaced Thanks Mahesh > On 01-Jul-2020, at 14:11, Mahesha Sannappa Shetty > wrote: > > ?Hi Jithin, > > Just now Maquingson given OSN1800-II FAN module > > Thanks > Mahesh > > -----Original Message----- > From: Jithin J Singh > > Sent: Wednesday, July 1, 2020 2:06 PM > To: Jean Arleff Israel Chery >; Shamir Stephane Supreme >; Mahesha Sannappa Shetty >; Haiti Noc >; Jean Acciari >; Gerry Bolante >; rantt at tpmanagementsa.com; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot >; Steeven M > > Cc: Eng Teck Ng >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean-Marc Castera >; roldan.consul at tpmanagementsa.com; 'tp.ran at tpmanagementsa.com' >; Francois Boyer >; Luigi Roy >; Haiti Noc > > Subject: [EXTERNAL] RE: HDC005 DWDM FAN module replacement > > Hello Mahesh, > As discussed, the fan module provided for HDC005 is not compatible to the existing OSN node at the site. Please provide the required spare for immediate replacement. > Team is at Digicel office for collection of the spare. > > Thanks. > > BR/ > Jithin Singh. > > -----Original Message----- > From: Jean Arleff Israel Chery > > Sent: Tuesday, June 30, 2020 3:34 PM > To: Shamir Stephane Supreme >; Mahesha Sannappa Shetty >; Jithin J Singh >; Haiti Noc >; Jean Acciari >; Gerry Bolante >; rantt at tpmanagementsa.com; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot >; Steeven M > > Cc: Eng Teck Ng >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean-Marc Castera >; roldan.consul at tpmanagementsa.com; 'tp.ran at tpmanagementsa.com' >; Francois Boyer >; Luigi Roy >; Haiti Noc > > Subject: RE: HDC005 DWDM FAN module replacement > > Hello Shamir, > Just get the confirmation, team is on site replacing the FAN Module. > > Keep you informed. > > Regards > CHERY Jean A... > > -----Original Message----- > From: Shamir Stephane Supreme > > Sent: Tuesday, June 30, 2020 3:32 PM > To: Mahesha Sannappa Shetty >; Jithin J Singh >; Haiti Noc >; Jean Acciari >; Gerry Bolante >; rantt at tpmanagementsa.com; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot >; Steeven M > > Cc: Eng Teck Ng >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera >; roldan.consul at tpmanagementsa.com; 'tp.ran at tpmanagementsa.com' >; Francois Boyer >; Luigi Roy >; Haiti Noc > > Subject: RE: HDC005 DWDM FAN module replacement > > Hello NOC > > Since June 9 we requested an environment check and a reminder one June 17 . Do you have the report ? > > Regards, > > Shamir Stephane Supreme > Digicel Ha?ti > TEL: (509) 3700 7435 > > > -----Original Message----- > From: Mahesha Sannappa Shetty > > Sent: Tuesday, June 30, 2020 1:14 PM > To: Jithin J Singh >; Haiti Noc >; Jean Acciari >; Gerry Bolante >; rantt at tpmanagementsa.com; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot >; Steeven M > > Cc: Eng Teck Ng >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera >; roldan.consul at tpmanagementsa.com; 'tp.ran at tpmanagementsa.com' >; Francois Boyer >; Luigi Roy >; Shamir Stephane Supreme >; Haiti Noc > > Subject: HDC005 DWDM FAN module replacement > > Hi Jithin, > > HDC005 FAN module is faulty, we need to replace this module. Plz share the ETA Your team yesterday collected the good module for replacement. > > > Thanks > Mahesh > > ________________________________ > > Notice of Confidentiality: > > The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 2390 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jul 6 12:35:25 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 6 Jul 2020 18:35:25 +0000 Subject: [Rantt] NOC hourly report at 2:00 PM Message-ID: Hello All, Received the NOC hourly report done at 2:00 PM. Sites off air by Class Class A B C D Total Total 3 3 7 13 26 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 5 2 0 18 ZTE 6 3 0 0 6 Huawei 2 2 2 0 2 Network 24 10 4 0 26 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 14 2 0 3 7 26 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 378:50:41 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 313:06:41 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 218:11:41 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 124:16:41 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Spare will be sent at the region for replacement. ETR will share as soon as possible. INC401247 HDO455 DUPIN_CORNILLON Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 54:12:41 Power Generator Failure (Alternator Failure) DC Alternator, Oil sensor, Starter battery faulty and water sensor faulty. Spares not yet available . INC401247 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 54:12:41 Dependent Affected by the power issue at the main site Affected by HDO455 INC401553 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/4/2020 19:42 42:46:41 RBS RBS Fault (AMM failure) Faulty AMM 6PC. Spare part not yet available. ETR to be provided INC401730 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/5/2020 4:26 34:02:41 Power Generator Failure (Engine Knocking ) Talkpool team breakdown the genset. ETR to be provided by them INC401734 HAIDS223 KA_VIO Sud ZTE 2G+3G C O&M FUEL 7/5/2020 5:05 33:23:41 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( July 5th 2020) at 10:00 am. Hybrid Talkpool team support required before refueling. INC402009 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 17:46:41 Transmission Transmission (Indeterminate) Digicel TX team has been requested for support, concern team is aware, more update will be share once available. INC401972 HDC260 DESSALINES Artibonite Ericsson 2G+3G+LTE A Talkpool 7/5/2020 20:50 17:38:41 Power Generator failure (Indeterminate) No TX issue found, power team will go back to the site, ETA 3:15PM. INC401981 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/5/2020 21:56 16:32:41 RBS RBS Fault (Software Issue) License issue suspected, more update will be share once available. INC402050 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D Talkpool 7/6/2020 0:48 13:40:41 Power Generator failure (Fuel issue) Site reported down for fuel; waiting for confirmation pictures from TP power team INC402048 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/6/2020 1:24 13:04:41 Power Generator failure (Indeterminate) The genset hasn't got enough oil , Team is going to take oil. ETA 2:30PM INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/6/2020 3:18 11:10:41 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for refueling. INC402083 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/6/2020 6:01 8:27:41 Power Power Failure (Indeterminate) Team is informed. New ETA 2:20 PM INC402263 HAIDS191 RANDEL_CHARDONNIERS Sud ZTE 2G D O&M FUEL 7/6/2020 6:01 8:27:41 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( July 6th 2020) at 01:40 pm. ETR to be provided by them INC402152 HDO134 DELMAS_55 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/6/2020 9:33 4:55:41 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset , ETA to be provide by them INC401730 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 2G D Talkpool 7/6/2020 10:10 4:18:41 Dependent Affected by the power issue at the main site affected by HDN104 INC401730 HDN108 DESGRANGES Nord-Ouest Ericsson 2G A Talkpool 7/6/2020 10:10 4:18:41 Dependent Affected by the power issue at the main site affected by HDN104 INC401730 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 7/6/2020 10:10 4:18:41 Dependent Affected by the power issue at the main site affected by HDN104 INC401730 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 3G A Talkpool 7/6/2020 10:12 4:16:41 Dependent Affected by the power issue at the main site affected by HDN104 INC401972 HDC296 BOIS_MARIE Artibonite Ericsson 2G D Talkpool 7/6/2020 10:54 3:34:41 Dependent Affected by the power issue at the main site Affected by HDC260 INC401972 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 7/6/2020 10:54 3:34:41 Dependent Affected by the power issue at the main site Affected by HDC260 INC402302 HDS016 LOCADIE Sud-Est Ericsson 2G+3G C Talkpool 7/6/2020 11:54 2:34:41 Power Power Failure (Indeterminate) Team is working on the site INC402329 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Talkpool 7/6/2020 12:46 1:42:41 Power Power Failure (Indeterminate) Team is waiting for access Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool July 6th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 6th INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security July 6th INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 8th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jul 6 12:39:54 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 6 Jul 2020 18:39:54 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (2:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 688:23:31 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 565:11:31 RBS RBS Fault (Indeterminate) TX team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 439:14:31 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 244:37:31 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/29/2020 10:02 172:35:31 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC399689 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 3:30 131:07:31 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399730 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/1/2020 10:14 124:23:31 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399870 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 123:02:31 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 121:07:31 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC400635 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/2/2020 21:05 89:32:31 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC400763 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/2/2020 22:58 87:39:31 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 47:25:31 RBS RBS Fault (Software Issue) License issue. BSS Team is aware and feedback expected from them INC401593 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 7/4/2020 17:07 45:30:31 Transmission Transmission (Indeterminate) The 2G upgrade is not yet complete by RAN Digicel team. E1 missing. BSS Team has been informed. INC402265 HGA026 MACHOKET Nippes Ericsson 3G A Talkpool 7/5/2020 0:10 38:27:31 RBS RBS Fault (Indeterminate) Sector 2 down. TX team is informed. ETA 2:00 PM INC401940 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 7/5/2020 18:06 20:31:31 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare not yet available. INC402041 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 7/5/2020 22:58 15:39:31 RBS RBS Fault (Rectifier failure) Rectifier faulty, need to be replaced. ETR not yet available. INC402101 HDO339 GROS_MANGLES Ouest Ericsson 2G D Talkpool 7/6/2020 2:00 12:37:31 RBS RBS Fault (Indeterminate) ETA 11:00 AM expired. ETA to be provided by talkpool. INC402089 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 7/6/2020 6:42 7:55:31 RBS RBS Fault (Indeterminate) DUG Faulty. Spare not yet available INC402001 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/6/2020 8:33 6:04:31 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402128 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/6/2020 9:57 4:40:31 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402131 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/6/2020 11:00 3:37:31 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC401553 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/6/2020 13:06 1:31:31 RBS RBS Fault (AMM failure) AMM faulty, need to be replaced. ETR to be provided. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jul 6 14:54:22 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 6 Jul 2020 20:54:22 +0000 Subject: [Rantt] NOC hourly report at 4:00 PM Message-ID: Hello All, Received the NOC hourly report done at 4:00 PM. Sites off air by Class Class A B C D Total Total 3 5 5 13 26 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 5 2 0 19 ZTE 6 3 0 0 6 Huawei 1 1 1 0 1 Network 23 9 3 0 26 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 15 2 0 3 6 26 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 381:13:03 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 315:29:03 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 220:34:03 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 126:39:03 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Spare will be sent at the region for replacement. ETR will share as soon as possible. INC401247 HDO455 DUPIN_CORNILLON Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 56:35:03 Power Generator Failure (Alternator Failure) DC Alternator, Oil sensor, Starter battery faulty and water sensor faulty. Spares not yet available . INC401247 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 56:35:03 Dependent Affected by the power issue at the main site Affected by HDO455 INC401730 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/5/2020 4:26 36:25:03 Power Generator Failure (Engine Knocking ) Talkpool team breakdown the genset. ETR to be provided by them INC401734 HAIDS223 KA_VIO Sud ZTE 2G+3G C O&M FUEL 7/5/2020 5:05 35:46:03 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( July 5th 2020) at 10:00 am. Hybrid Talkpool team support required before refueling. INC402009 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 20:09:03 Transmission Transmission (Indeterminate) Digicel Tx team has been requested for support, concern team is aware, more update will be share once available. INC401981 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/5/2020 21:56 18:55:03 RBS RBS Fault (Software Issue) License issue suspected, more update will be share once available. INC402050 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D Talkpool 7/6/2020 0:48 16:03:03 Power Generator failure (Fuel issue) Site reported down for fuel; waiting for confirmation pictures from TP power team INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/6/2020 3:18 13:33:03 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for refueling. INC402083 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/6/2020 6:01 10:50:03 Power Power Failure (Indeterminate) Team is working on the site INC402263 HAIDS191 RANDEL_CHARDONNIERS Sud ZTE 2G D O&M FUEL 7/6/2020 6:01 10:50:03 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( July 6th 2020) at 01:40 pm. ETR to be provided by them INC402152 HDO134 DELMAS_55 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/6/2020 9:33 7:18:03 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset , ETR to be provide by them INC401730 HDN108 DESGRANGES Nord-Ouest Ericsson 2G A Talkpool 7/6/2020 10:10 6:41:03 Dependent Affected by the power issue at the main site Site will be up once the issue solve on HDN104 INC401730 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 2G D Talkpool 7/6/2020 10:10 6:41:03 Dependent Affected by the power issue at the main site Site will be up once the issue solve on HDN104 INC401730 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 7/6/2020 10:10 6:41:03 Dependent Affected by the power issue at the main site Site will be up once the issue solve on HDN104 INC402261 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 3G A Talkpool 7/6/2020 10:12 6:39:03 Dependent Affected by the power issue at the main site Site will be up once the issue solve on HDN104 INC402330 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/6/2020 13:10 3:41:03 Power Power Failure (Indeterminate) Team is informed. ETA 5:00 PM INC402425 HDS032 MEYER Sud-Est Ericsson 2G+3G+LTE A Talkpool 7/6/2020 14:25 2:26:03 Power Power Failure (Indeterminate) Team is informed. ETA 5:30 PM INC402433 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/6/2020 14:30 2:21:03 Power Power Failure (Indeterminate) Team is informed. ETA 4:40 PM INC402433 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 7/6/2020 14:30 2:21:03 Dependent Affected by the power issue at the main site Affected by HDS292 INC402441 HAIDS117 SIMON Sud ZTE 2G+3G B Talkpool 7/6/2020 14:34 2:17:03 Power Power Failure (Indeterminate) Team is waiting for access INC402457 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 7/6/2020 15:30 1:21:03 Power Generator failure (Indeterminate) Power team is aware, ETA to be provided. INC402385 HDC280 DESDUNES Artibonite Ericsson 3G B Talkpool 7/6/2020 15:45 1:06:03 RBS RBS Fault (Indeterminate) Team has been dispatched. No ETA available yet Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool July 6th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 6th INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security July 6th INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 8th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jul 6 16:33:40 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 6 Jul 2020 22:33:40 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (06:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 569:06:38 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/29/2020 10:02 176:30:38 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 125:02:38 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC400635 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/2/2020 21:05 93:27:38 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC400763 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/2/2020 22:58 91:34:38 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC401593 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 7/4/2020 17:07 49:25:38 Transmission Transmission (Indeterminate) The 2G upgrade is not yet complete by RAN Digicel team. E1 missing. BSS Team has been informed. INC402265 HGA026 MACHOKET Nippes Ericsson 3G A Talkpool 7/5/2020 0:10 42:22:38 RBS RBS Fault (Indeterminate) Sector 2 down. Tx team is informed. ETA 2:18 PM INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 692:18:38 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 443:09:38 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 248:32:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399689 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 3:30 135:02:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399730 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/1/2020 10:14 128:18:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399870 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 126:57:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 51:20:38 RBS RBS Fault (Software Issue) License issue. BSS Team is aware and feedback expected from them INC401940 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 7/5/2020 18:06 24:26:38 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare not yet available. INC402041 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 7/5/2020 22:58 19:34:38 RBS RBS Fault (Rectifier failure) Rectifier faulty, need to be replaced. ETR not yet available. INC402128 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/6/2020 9:57 8:35:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402494 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/6/2020 18:00 0:32:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402504 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/6/2020 17:32 1:00:38 RBS RBS Fault (Indeterminate) Team is informed, ETA to be provided. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jul 6 17:50:44 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 6 Jul 2020 23:50:44 +0000 Subject: [Rantt] NOC SITE REPORT updated for this July 6th, 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this July 6th, 2020 till 7:00 PM > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 383:53:18 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 318:09:18 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 223:14:18 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 129:19:18 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Spare will be sent at the region for replacement. ETR will share as soon as possible. INC401730 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/5/2020 4:26 39:05:18 Power Generator Failure (Engine Knocking ) Talkpool team breakdown the genset. ETR to be provided by them INC401734 HAIDS223 KA_VIO Sud ZTE 2G+3G C O&M FUEL 7/5/2020 5:05 38:26:18 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( July 5th 2020) at 10:00 am. Hybrid Talkpool team support required before refueling. INC402009 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 22:49:18 Transmission Transmission (Indeterminate) Digicel TX team has been requested for support, concern team is aware, more update will be share once available. INC401981 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/5/2020 21:56 21:35:18 Transmission Transmission (Indeterminate) TX team will go back to the site for further troubleshooting, more update is expected from team. INC402050 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D Talkpool 7/6/2020 0:48 18:43:18 Power Generator failure (Fuel issue) Site reported down for fuel; waiting for confirmation pictures from TP power team INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/6/2020 3:18 16:13:18 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for refueling. INC402083 HAIDS196 JABOIN Sud ZTE 2G D O&M FUEL 7/6/2020 6:01 13:30:18 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( July 6th 2020) at 04:10 pm. ETR to be provided by them INC402263 HAIDS191 RANDEL_CHARDONNIERS Sud ZTE 2G D O&M FUEL 7/6/2020 6:01 13:30:18 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( July 6th 2020) at 01:40 pm. ETR to be provided by them INC402152 HDO134 DELMAS_55 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/6/2020 9:33 9:58:18 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset, Portable genset will be installed to recover the sites. No more feedback from TP. INC401730 HDN108 DESGRANGES Nord-Ouest Ericsson 2G A Talkpool 7/6/2020 10:10 9:21:18 Dependent Affected by the power issue at the main site Site will be up once the issue solve on HDN104 INC401730 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 2G D Talkpool 7/6/2020 10:10 9:21:18 Dependent Affected by the power issue at the main site Site will be up once the issue solve on HDN104 INC401730 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 7/6/2020 10:10 9:21:18 Dependent Affected by the power issue at the main site Site will be up once the issue solve on HDN104 INC402261 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 3G A Talkpool 7/6/2020 10:12 9:19:18 Dependent Affected by the power issue at the main site Site will be up once the issue solve on HDN104 INC402330 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/6/2020 13:10 6:21:18 Power Generator failure (Water Pump Issue) Water pump faulty. Follow up is ongoing. Spare not yet available INC402433 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/6/2020 14:30 5:01:18 Power Power Failure (Indeterminate) Water connector cut. Spare not yet available INC402433 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 7/6/2020 14:30 5:01:18 Dependent Affected by the power issue at the main site Affected by HDS292 INC402457 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 7/6/2020 15:30 4:01:18 Power Generator failure (Indeterminate) Team is on site. INC402463 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 7/6/2020 15:46 3:45:18 Power Generator failure (Indeterminate) Team has been informed, ETA 7:00PM. INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 2:55:18 Transmission Transmission (Indeterminate) Team is working on site. INC402387 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/6/2020 16:46 2:45:18 Power Generator failure (Indeterminate) Portable genset is out of fuel , follow up is ongoing for refueling INC402387 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/6/2020 16:46 2:45:18 Dependent Affected by the power issue at the main site Attached to HDO592 INC402490 HAIDO189 LA_PEPINIERE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/6/2020 17:26 2:05:18 Power Generator failure (Indeterminate) Team is informed , ETA 7:20PM INC402503 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/6/2020 17:58 1:33:18 Power Generator failure (Indeterminate) Team is informed , ETA 8:00PM INC402503 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/6/2020 17:58 1:33:18 Dependent Affected by the power issue at the main site Attached to HDO021 INC402601 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/6/2020 18:00 1:31:18 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC402512 HAIDO509 TABARRE_59 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/6/2020 18:04 1:27:18 Power Generator failure (Indeterminate) Team is informed , ETA 8:00PM INC402516 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/6/2020 18:20 1:11:18 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 693:17:18 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 570:05:18 RBS RBS Fault (Indeterminate) TX team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 444:08:18 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 249:31:18 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/29/2020 10:02 177:29:18 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC399689 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 3:30 136:01:18 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399730 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/1/2020 10:14 129:17:18 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399870 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 127:56:18 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 126:01:18 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC400635 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/2/2020 21:05 94:26:18 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC400763 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/2/2020 22:58 92:33:18 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 52:19:18 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC401593 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 7/4/2020 17:07 50:24:18 Transmission Transmission (Indeterminate) The 2G upgrade is not yet complete by RAN Digicel team. E1 missing. BSS Team has been informed. INC402265 HGA026 MACHOKET Nippes Ericsson 3G A Talkpool 7/5/2020 0:10 43:21:18 RBS RBS Fault (Indeterminate) Sector 2 down. Tx team is informed. ETA 2:18 PM INC401940 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 7/5/2020 18:06 25:25:18 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare not yet available. INC402041 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 7/5/2020 22:58 20:33:18 RBS RBS Fault (Rectifier failure) Rectifier faulty, need to be replaced. ETR not yet available. INC402128 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/6/2020 9:57 9:34:18 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402375 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/6/2020 16:00 3:31:18 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402504 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/6/2020 17:32 1:59:18 RBS RBS Fault (Indeterminate) Team is informed, ETA to be provided. INC402494 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/6/2020 18:00 1:31:18 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool July 6th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Access available, recovery planned today fuel and swap the genset as well. Security July 4th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 6th INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6th of July Security July 6th INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 8th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC402400 HDO537 MEYER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/6/2020 17:35 7/6/2020 18:55 1:20:00 4:00:00 Compliant Power Generator failure (Indeterminate) Pending OK Site recovered. RCA and resolution details are still pending from Talkpool INC402400 HDO349 DURAND Ouest Ericsson 2G D Talkpool 7/6/2020 17:35 7/6/2020 18:55 1:20:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO537 OK back on air with the main site INC402400 HDO333 PONT_JANVIER Ouest Ericsson 2G D Talkpool 7/6/2020 17:35 7/6/2020 18:55 1:20:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO537 OK back on air with the main site INC402400 HDO317 TROU_CAIMAN Ouest Ericsson 2G D Talkpool 7/6/2020 17:35 7/6/2020 18:55 1:20:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO537 OK back on air with the main site INC402400 HDO316 THOMAZEAU Ouest Ericsson 2G B Talkpool 7/6/2020 17:35 7/6/2020 18:55 1:20:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO537 OK back on air with the main site INC402400 HDO442 CASSIS Ouest Ericsson 2G D Talkpool 7/6/2020 17:35 7/6/2020 18:55 1:20:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO537 OK back on air with the main site INC402400 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 7/6/2020 17:35 7/6/2020 18:55 1:20:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO537 OK back on air with the main site INC402143 HDS225 NERETTE Sud Ericsson 2G B Talkpool 7/6/2020 7:38 7/6/2020 8:34 0:56:03 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure OK 1 Gallon and a half of oil was added. INC402143 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 7/6/2020 7:38 7/6/2020 8:34 0:56:03 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS225 Cascaded Back in service with the main site. INC402143 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 7/6/2020 7:38 7/6/2020 8:34 0:56:03 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS225 Cascaded Back in service with the main site. INC402137 HAIDS238 BONPAS Sud ZTE 2G+3G C O&M FUEL 7/6/2020 7:14 7/6/2020 12:46 5:31:47 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel delivery delay Fuel added and genset restarted INC402137 HAIDS281 CARREFOUR GROS CHAUDI?RE Sud ZTE 2G+3G C O&M FUEL 7/6/2020 7:14 7/6/2020 12:46 5:31:47 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Affected by HDS238 Cascaded Back in service with the main site. INC402137 HAIDS239 TIBURON Sud ZTE 2G+3G C O&M FUEL 7/6/2020 7:14 7/6/2020 12:46 5:31:47 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Affected by HDS238 Cascaded Back in service with the main site. INC402137 HAIDS219 RADIO_PARADIS Sud ZTE 2G+3G C O&M FUEL 7/6/2020 7:14 7/6/2020 12:46 5:31:47 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Affected by HDS238 Cascaded Back in service with the main site. INC402137 HAIDS280 CONETE Sud ZTE 2G+3G D O&M FUEL 7/6/2020 7:14 7/6/2020 12:46 5:31:47 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Affected by HDS238 Cascaded Back in service with the main site. INC402197 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 7/6/2020 11:36 7/6/2020 14:03 2:26:36 4:00:00 Compliant Power Generator failure (High temperature) High temp on genset due to over coolant consumption OK 1 Gallon of water was added. INC402012 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B O&M FUEL 7/5/2020 20:58 7/6/2020 12:30 15:31:13 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel delivery delay Fuel added and genset restarted INC402012 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B O&M FUEL 7/5/2020 20:58 7/6/2020 12:30 15:31:13 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Affected by HDS118 Cascaded Back in service with the main site. INC402012 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B O&M FUEL 7/5/2020 20:58 7/6/2020 12:30 15:31:13 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Affected by HDS118 Cascaded Back in service with the main site. INC402082 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 7/6/2020 5:49 7/6/2020 15:04 9:14:15 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back in service with sunrise INC402302 HDS016 LOCADIE Sud-Est Ericsson 2G+3G C Talkpool 7/6/2020 11:54 7/6/2020 15:27 3:32:37 4:00:00 Compliant Power Generator failure (High temperature) High temp on genset due to over coolant consumption OK 1 Gallon of water was added. INC402329 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Talkpool 7/6/2020 12:46 7/6/2020 15:36 2:50:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Genset has been restarted INC402441 HAIDS117 SIMON Sud ZTE 2G+3G B Talkpool 7/6/2020 14:34 7/6/2020 18:08 3:33:22 4:00:00 Compliant Power Generator failure (Low Voltage) DC low voltage OK All breakers has been reset. INC402425 HDS032 MEYER Sud-Est Ericsson 2G+3G+LTE A Talkpool 7/6/2020 14:25 7/6/2020 18:08 3:43:08 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Genset has been restarted INC402113 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/6/2020 3:52 7/6/2020 7:30 3:38:00 4:00:00 Compliant Power Generator failure (Indeterminate) Portable genset out of fuel OK Fuel added in the portable genset INC402113 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/6/2020 3:52 7/6/2020 7:30 3:38:00 4:00:00 Compliant Power Affected by the power issue at the main site Affected by HDO592 Cascaded Restored with the main site INC402129 HDO444 GALETTE DROUILLARD Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/6/2020 6:13 7/6/2020 7:13 1:00:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Alarm clear by itself INC402060 HAIDO186 TI_PLACE_CAZEAU Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/6/2020 3:42 7/6/2020 8:33 4:51:00 4:00:00 Not Compliant Power Generator failure (High temperature) Battery high temp Need to be justified Reset alarm, restart INC401910 HDO655 UN_DELTA_CAMP_COW Port-au-Prince Huawei 2G+3G C Talkpool 7/5/2020 14:19 7/6/2020 10:33 20:13:12 4:00:00 Not Compliant Power Generator failure (Indeterminate) Fail to start Due to Starter battery stolen Access_Security Restart with another battery INC401871 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 7/5/2020 17:30 7/6/2020 10:59 17:28:18 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Thank out of fuel Fuel Delivery Delay Site back on air after refueling INC401871 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE B O&M Fuel 7/5/2020 23:10 7/6/2020 10:59 11:48:18 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Attached to HDO525 Cascaded Restored with the main site INC401871 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 7/5/2020 23:10 7/6/2020 10:59 11:48:18 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Attached to HDO525 Cascaded Restored with the main site INC401871 HAIDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 7/5/2020 23:10 7/6/2020 10:59 11:48:18 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Attached to HDO525 Cascaded Restored with the main site INC402079 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 7/6/2020 5:04 7/6/2020 10:59 5:55:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Thank out of fuel Fuel Delivery Delay Site back on air after refueling INC401994 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/6/2020 4:18 7/6/2020 10:59 6:41:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Thank out of fuel Fuel Delivery Delay Genset restart after refueling INC401983 HDO635 RUE_MONPLAISIR Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/6/2020 2:30 7/6/2020 12:10 9:40:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure due to Rear & Front seal Need to be justified 1 gallon oil added, GM made INC402192 HDO245 VILLAGE RAPATRIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/6/2020 10:48 7/6/2020 12:48 2:00:00 4:00:00 Compliant Power Generator failure (Indeterminate) EDH switching not actif due contractor issue in ATS OK Turn off EDH breaker, restart INC402286 HDO293 ANGLE_RUE_LAMOU_ET_LAGRACE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/6/2020 11:28 7/6/2020 12:28 1:00:00 4:00:00 Compliant Power Generator failure (High temperature) High Temp due to radiator dirty OK Refresh with water, 1/2 gal coolant added INC402286 HDO614 STATION_SILOE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/6/2020 11:28 7/6/2020 12:28 1:00:00 4:00:00 Compliant Power Affected by the power issue at the main site Affected by HDO293 Cascaded Restored with the main site INC402121 HAIDO509 TABARRE_59 Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 7/6/2020 4:59 7/6/2020 12:59 8:00:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Thank out of fuel Fuel Delivery Delay Site back on air after refueling INC402183 HDO444 GALETTE DROUILLARD Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/6/2020 10:20 7/6/2020 12:59 2:39:00 4:00:00 Compliant Power Generator Failure (Underspeed) under speed due to hose return fuel fault OK Replaced it, restart genset INC402043 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/6/2020 9:43 7/6/2020 13:59 4:16:00 4:00:00 Not Compliant Power Generator failure (High temperature) High Temp due to radiator dirty Need to be justified radiator clean with washer pressure, restart INC402315 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/6/2020 12:28 7/6/2020 15:28 3:00:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure due to Rear & Front seal OK 3/4 gal oil added INC402048 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/6/2020 1:24 7/6/2020 14:56 13:31:27 4:00:00 Not Compliant Power Generator failure (High temperature) High temp, low pressure due to fan belt broken Need to be justified changed fan belt, 1gallon 1/2 oil added INC402039 HDN218 TERRIER_ROUGE Nord-Est Ericsson 3G C Talkpool 7/5/2020 22:56 7/6/2020 8:50 9:54:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate. Need to be justified Power reset applied on DUW and reload performed from BSC . INC402051 HDC178 DUPUYO Artibonite Ericsson 2G D Talkpool 7/6/2020 0:56 7/6/2020 8:33 7:37:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure Need to be justified 1gal oil added and genset restarted. INC402130 HDC230 BOUCAN_CARRE Centre Ericsson 2G D Talkpool 7/6/2020 6:14 7/6/2020 7:45 1:31:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate. OK Back up with commercial power. INC402130 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 7/6/2020 6:14 7/6/2020 7:45 1:31:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC230 Cascaded Back in service with the main site INC401959 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/6/2020 6:02 7/6/2020 9:30 3:28:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system fail. OK Back up with sunrise. INC401959 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/6/2020 6:02 7/6/2020 9:30 3:28:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC318 Cascaded Back in service with the main site INC402084 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/6/2020 6:02 7/6/2020 8:40 2:38:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system fail. OK Back up with sunrise. INC402086 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 7/6/2020 6:22 7/6/2020 10:15 3:53:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure OK GM has been performed on site. INC401987 HDC270 CRETE_A_PIEROT Artibonite Ericsson 3G B Talkpool 7/5/2020 15:10 7/6/2020 9:55 18:45:00 4:00:00 Compliant Power Generator failure (Indeterminate) Pending Need to be justified RCA and resolution details still pending form contractor INC401909 HDC171 GROS_MORNE Artibonite Ericsson 2G D O&M_Fuel 7/5/2020 14:08 7/6/2020 22:50 32:42:00 4:00:00 Compliant Fuel Generator failure (Fuel issue) Site out of fuel. Need to be justified Site has been refueled. INC402220 HDC220 MAISSADE Centre Ericsson 3G B Talkpool 7/6/2020 7:52 7/6/2020 12:30 4:38:00 4:00:00 Compliant Transmission RBS Fault (Rectifier failure) Faulty rectifier Spare Faulty rectifier has been replaced. INC402146 HDN227 MORNE_JOSUE Nord Ericsson 2G C Talkpool 7/6/2020 7:50 7/6/2020 12:55 5:05:00 4:00:00 Compliant Power Generator failure (High temperature) High temp Need to be justified 2gals of coolant added and genset has been restarted. INC402278 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Talkpool 7/6/2020 11:00 7/6/2020 13:35 2:35:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate OK DUW has been reset. INC402194 HDN236 MOMBIN_CROCHU Nord-Est Ericsson 2G D Talkpool 7/6/2020 11:18 7/6/2020 13:55 2:37:00 4:00:00 Compliant Power Generator failure (Indeterminate) Pending OK RCA and resolution details still pending form contractor INC401931 HAIDO301 BONNET Ouest Huawei 2G+3G+LTE A Talkpool 7/5/2020 17:04 7/6/2020 13:58 20:54:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Power restart genset after been refueled. INC401931 HAIDO302 GANTHIER Ouest Huawei 2G+3G+LTE A Talkpool 7/5/2020 17:04 7/6/2020 13:58 20:54:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HD0301 Cascaded Back in service with the main site INC401972 HDC260 DESSALINES Artibonite Ericsson 2G+3G+LTE A Talkpool 7/5/2020 20:50 7/6/2020 15:15 18:25:00 4:00:00 Compliant Power Generator failure (Indeterminate) Pending OK RCA and resolution details still pending form contractor INC401972 HDC296 BOIS_MARIE Artibonite Ericsson 2G D Talkpool 7/6/2020 10:54 7/6/2020 15:15 4:21:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC260 Cascaded Back in service with the main site INC401972 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 7/6/2020 10:54 7/6/2020 15:15 4:21:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC260 Cascaded Back in service with the main site INC401553 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/4/2020 19:42 7/6/2020 15:34 43:52:00 4:00:00 Compliant RBS RBS Fault (AMM failure) AMM faulty Spare AMM has been replaced. INC401247 HDO455 DUPIN_CORNILLON Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 7/6/2020 16:47 56:31:00 4:00:00 Compliant Power Generator failure (Indeterminate) Pending Need to be justified RCA and resolution details still pending form contractor INC401247 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 7/6/2020 16:47 56:31:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO301 Cascaded Back in service with the main site Cells- Down Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC402089 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 7/6/2020 6:42 7/6/2020 9:41 2:58:45 4:00:00 Compliant RBS RBS Fault (DUG Failure) DUG Failure Ok DUG has been replaced INC402353 HDO339 GROS_MANGLES Ouest Ericsson 2G D Talkpool 7/6/2020 2:00 7/6/2020 15:12 13:11:32 4:00:00 Not Compliant RBS RBS Fault (DUG Failure) DUG Failure Need to be justified DUG has been replaced INC402330 HDS203 MORNE_ST_GEORGES Sud Ericsson 2G D Talkpool 7/6/2020 13:10 7/6/2020 16:39 3:28:40 4:00:00 Compliant RBS RBS Fault (Rectifier failure) Rectifier Faulty Ok Faulty Rectifier has been replaced INC401097 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G C Talkpool 7/5/2020 20:30 7/6/2020 10:25 13:55:00 4:00:00 Compliant RBS RBS Fault (RUS failure) RUS Faulty Cascaded RUS01B8 replaced by team INC402047 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 7/6/2020 0:26 7/6/2020 11:17 10:51:00 4:00:00 Compliant RBS RBS Fault (RUS failure) RUS Failed OK Power reset made on RUS INC401496 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 7/4/2020 20:06 7/6/2020 10:36 38:30:00 4:00:00 Compliant RBS RBS Fault (DTRU failure) DTRU Faulty Cascaded DTRU replaced by team Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jul 6 18:51:12 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 7 Jul 2020 00:51:12 +0000 Subject: [Rantt] NOC hourly report at 08:00 PM Message-ID: Hello All, Received the NOC hourly report done at 08:00 PM. Sites off air by Class Class A B C D Total Total 2 4 8 15 29 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 4 1 0 20 ZTE 8 5 0 0 8 Huawei 1 1 1 0 1 Network 26 10 2 0 29 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 13 3 0 3 10 29 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 385:10:29 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 319:26:29 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 224:31:29 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC401730 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/5/2020 4:26 40:22:29 Power Generator Failure (Engine Knocking ) Talkpool team breakdown the genset. ETR to be provided by them INC401734 HAIDS223 KA_VIO Sud ZTE 2G+3G C O&M FUEL 7/5/2020 5:05 39:43:29 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( July 5th 2020) at 10:00 am. Hybrid Talkpool team support required before refueling. INC402009 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 24:06:29 Transmission Transmission (Indeterminate) Digicel Tx team has been requested for support, concern team is aware, more update will be share once available. INC401981 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/5/2020 21:56 22:52:29 Transmission Transmission (Indeterminate) TX team will go back to the site for further troubleshooting. INC402050 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D O&M FUEL 7/6/2020 0:48 20:00:29 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( July 6th 2020) at 7:33 PM. ETR to be provided by them INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/6/2020 3:18 17:30:29 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for refueling. INC402083 HAIDS196 JABOIN Sud ZTE 2G D O&M FUEL 7/6/2020 6:01 14:47:29 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( July 6th 2020) at 44:10 PM. ETR to be provided by them INC402152 HDO134 DELMAS_55 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/6/2020 9:33 11:15:29 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset , ETR to be provide by them INC401730 HDN108 DESGRANGES Nord-Ouest Ericsson 2G A Talkpool 7/6/2020 10:10 10:38:29 Dependent Affected by the power issue at the main site Site will be up once the issue solve on HDN104 INC401730 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 2G D Talkpool 7/6/2020 10:10 10:38:29 Dependent Affected by the power issue at the main site Site will be up once the issue solve on HDN104 INC401730 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 7/6/2020 10:10 10:38:29 Dependent Affected by the power issue at the main site Site will be up once the issue solve on HDN104 INC402261 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 3G A Talkpool 7/6/2020 10:12 10:36:29 Dependent Affected by the power issue at the main site Site will be up once the issue solve on HDN104 INC402352 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/6/2020 13:10 7:38:29 Power Generator failure (Water Pump Issue) Water pump faulty. Follow up is ongoing. Spare not yet available INC402433 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/6/2020 14:30 6:18:29 Power Generator failure (Indeterminate) Water connector cut. Spare not yet available INC402433 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 7/6/2020 14:30 6:18:29 Dependent Affected by the power issue at the main site Affected by HDS292 INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 4:12:29 RBS RBS Fault (DUW failure) Faulty DUW must be replaced. ETR to be provided INC402601 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/6/2020 18:00 2:48:29 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC402516 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/6/2020 18:20 2:28:29 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC402614 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/6/2020 19:14 1:34:29 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC402614 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/6/2020 19:14 1:34:29 Dependent Affected by RBS issue on main site Affected by HDC318. INC402529 HDC356 POULIE Centre Ericsson 2G D Talkpool 7/6/2020 19:18 1:30:29 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC402528 HAIDS238 BONPAS Sud ZTE 2G+3G C Talkpool 7/6/2020 19:48 1:00:29 Power Generator failure (Indeterminate) Team is working on site INC402528 HAIDS281 CARREFOUR GROS CHAUDI?RE Sud ZTE 2G+3G C Talkpool 7/6/2020 19:48 1:00:29 Dependent Affected by the power issue at the main site Affected by HAIDS238 INC402528 HAIDS219 RADIO_PARADIS Sud ZTE 2G+3G C Talkpool 7/6/2020 19:48 1:00:29 Dependent Affected by the power issue at the main site Affected by HAIDS238 INC402528 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 7/6/2020 19:48 1:00:29 Dependent Affected by the power issue at the main site Affected by HAIDS238 INC402528 HAIDS280 CONETE Sud ZTE 2G D Talkpool 7/6/2020 19:48 1:00:29 Dependent Affected by the power issue at the main site Affected by HAIDS238 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 8th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jul 6 19:28:01 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 7 Jul 2020 01:28:01 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 572:01:08 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/29/2020 10:02 179:25:08 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 127:57:08 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC400635 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/2/2020 21:05 96:22:08 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC400763 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/2/2020 22:58 94:29:08 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC401593 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 7/4/2020 17:07 52:20:08 Transmission Transmission (Indeterminate) The 2G upgrade is not yet complete by RAN Digicel team. E1 missing. BSS Team has been informed. INC402265 HGA026 MACHOKET Nippes Ericsson 3G A Talkpool 7/5/2020 0:10 45:17:08 RBS RBS Fault (RRU failure) Faulty RRU01B5 needed to be replaced. ETR not yet available INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 695:13:08 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 446:04:08 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 251:27:08 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399689 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 3:30 137:57:08 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399730 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/1/2020 10:14 131:13:08 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399870 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 129:52:08 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 54:15:08 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC401940 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 7/5/2020 18:06 27:21:08 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare not yet available. INC402041 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 7/5/2020 22:58 22:29:08 RBS RBS Fault (Rectifier failure) Rectifier faulty, need to be replaced. ETR not yet available. INC402494 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/6/2020 18:00 3:27:08 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402375 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/6/2020 16:00 5:27:08 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402625 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 7/6/2020 19:40 1:47:08 RBS RBS Fault (Indeterminate) Team has been informed. ETA to be provided INC402545 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 7/6/2020 20:38 0:49:08 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From moustafa.fouad at talkpool.com Mon Jul 6 20:03:33 2020 From: moustafa.fouad at talkpool.com (Moustafa Fouad) Date: Tue, 7 Jul 2020 02:03:33 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM In-Reply-To: References: Message-ID: Hello John Please review attached HDS 223 site Photos fuel sensor cleaned , issue resolved HDO301 fuel sensor calibrated , but automation not resolved yet will feed back By tomorrow Thanks Moustafa Fouad From: John Ormonde Sent: Sunday, July 5, 2020 9:42 PM To: Haiti Noc ; 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; Journal ; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: Re: [Tp.fo] NOC hourly report at 8:00 PM HDO525: Should not be confirmed down for fuel. Photographs show an external tank missing plumbing reporting an Epower down for fuel. Not acceptable. HDS223: ETA for hybrid team has been requested twice, no response. HDO301: New ASCOT HPUX4 reported down for fuel at 10%, should not be accepted. Hybrid team should be dispatched as configuration is 20% low fuel level warning and 5% electrical trip to switch off the genset. HDC171: Rescue been organized, awaiting ETA. Best Regards, [cid:image001.jpg at 01D653DF.D54BDEE0] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Sunday, July 5, 2020 8:49 PM To: Haiti Noc >; 'fibertt at tpmanagementsa.com' >; 'fon at tpmanagementsa.com' >; 'hpu.maintenance at tpmanagementsa.com' >; 'hpu_alarms at tpmanagementsa.com' >; 'msc at tpmanagementsa.com' >; 'powertt at tpmanagementsa.com' >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; 'tp.fo at tpmanagementsa.com' >; 'tp.imc.haiti at tpmanagementsa.com' >; 'tp.ran at tpmanagementsa.com' >; 'tp_tech at tpmanagementsa.com' >; Jithin J Singh >; 'Astrid' >; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana >; journal.ht at talkpool.com; Muhammad Irshad >; Bernard Yacoub >; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Hai_Tech_O&M > Subject: NOC hourly report at 8:00 PM Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 4 3 4 7 18 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 9 2 1 0 10 ZTE 4 4 2 0 4 Huawei 4 4 3 0 4 Network 17 10 6 0 18 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 11 4 0 1 2 18 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 15.0141088 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 295:26:31 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 200:31:31 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 106:36:31 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Spare will be sent at the region for replacement. ETR will share as soon as possible. INC401247 HDO455 DUPIN_CORNILLON Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 36:32:31 Power Generator Failure (Alternator Failure) DC Alternator, Oil sensor, Starter battery faulty and water sensor faulty. Spares not yet available . INC401247 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 36:32:31 Dependent Affected by the power issue at the main site Affected by HDO455 INC401451 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/4/2020 16:42 28:06:31 Power Power Failure (Solar System failure) The site will be back in service once the batteries get enough charge from the sun energy INC401553 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/4/2020 19:42 25:06:31 RBS RBS Fault (AMM failure) Faulty AMM 6PC. Spare part not yet available. ETR to be provided INC401730 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/5/2020 4:26 16:22:31 Power Generator Failure (Engine Knocking ) Talkpool team broke the genset. ETR to be provided by them INC401734 HAIDS223 KA_VIO Sud ZTE 2G+3G C O&M FUEL 7/5/2020 5:05 15:43:31 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( July 5th 2020) at 10:00 am. Hybrid Talkpool team support required before refueling. INC401909 HDC171 GROS_MORNE Artibonite Ericsson 2G D O&M_Fuel 7/5/2020 14:08 6:40:31 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/05/2020 at 06h28 PM. Feedback is expected from them INC401910 HDO655 UN_DELTA_CAMP_COW Port-au-Prince Huawei 2G+3G C Talkpool 7/5/2020 14:19 6:29:31 Power Generator failure (Indeterminate) Access cannot be provided during the weekend, site is located in the UN Camp. INC401848 HDC270 CRETE_A_PIEROT Artibonite Ericsson 3G B Talkpool 7/5/2020 15:10 5:38:31 Power Generator failure (Indeterminate) TX team was on the site but confirmed power issue. Power team has been informed. ETA: Not yet available INC401931 HAIDO301 BONNET Ouest Huawei 2G+3G+LTE A O&M_Fuel 7/5/2020 17:04 3:44:31 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/05/2020 at 08h15 PM. Feedback is expected from them INC401931 HAIDO302 GANTHIER Ouest Huawei 2G+3G+LTE A O&M_Fuel 7/5/2020 17:04 3:44:31 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO301 INC401871 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 7/5/2020 17:30 3:18:31 Fuel Generator failure (Fuel issue) Fuel team is informed, 07/05/2020 06:55 pm ETA to be provided. INC401873 HAIDO610 SANTO_25 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/5/2020 17:54 2:54:31 Power Generator failure (Indeterminate) Due to heavy rain , team cannot reach the site now , ETR to be provided INC401949 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/5/2020 19:45 1:03:31 Power Generator failure (Indeterminate) Team has been informed , ETA 20:10 * Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool July 6th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 6th INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security July 6th INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 8th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 2390 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 10377 bytes Desc: image002.jpg URL: -------------- next part -------------- An embedded message was scrubbed... From: Mohammed Shardow Subject: HDS233 fuel sensor issue Date: Mon, 6 Jul 2020 23:44:01 +0000 Size: 6375631 URL: From Haiti.Noc at digicelgroup.com Mon Jul 6 22:22:47 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 7 Jul 2020 04:22:47 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM. Sites off air by Class Class A B C D Total Total 0 4 4 14 22 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 3 1 0 19 ZTE 2 0 0 0 2 Huawei 1 1 1 0 1 Network 20 4 2 0 22 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 15 2 0 3 2 22 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 388:42:49 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 322:58:49 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 228:03:49 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402009 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 27:38:49 Transmission Transmission (Indeterminate) Digicel TX team has been requested for support, concern team is aware, more update will be share once available. INC401981 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/5/2020 21:56 26:24:49 Transmission Transmission (Indeterminate) TX team will go back to the site for further troubleshooting. Next update to share when available INC402050 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D O&M FUEL 7/6/2020 0:48 23:32:49 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( July 6th 2020) at 7:33 PM. ETR to be provided by them INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/6/2020 3:18 21:02:49 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for refueling. INC402083 HAIDS196 JABOIN Sud ZTE 2G D O&M FUEL 7/6/2020 6:01 18:19:49 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( July 6th 2020) at 4:10 PM. ETR to be provided by them INC402152 HDO134 DELMAS_55 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/6/2020 9:33 14:47:49 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset , ETR to be provide by them INC402352 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/6/2020 13:10 11:10:49 Power Generator failure (Water Pump Issue) Water pump faulty. Follow up is ongoing. Spare not yet available INC402433 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/6/2020 14:30 9:50:49 Power Generator failure (Indeterminate) Water connector cut. Follow up is ongoing. Spare not yet available INC402433 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 7/6/2020 14:30 9:50:49 Dependent Affected by the power issue at the main site Affected by HDS292 INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 7:44:49 RBS RBS Fault (DUW failure) Faulty DUW must be replaced. ETR to be provided INC402601 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/6/2020 18:00 6:20:49 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC402494 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/6/2020 18:00 6:20:49 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402529 HDC356 POULIE Centre Ericsson 2G D Talkpool 7/6/2020 19:18 5:02:49 Power Power Failure (Indeterminate) Team can't reach the site due to heavy rain in the region. Next update to share when available INC402619 HDO339 GROS_MANGLES Ouest Ericsson 2G D Talkpool 7/6/2020 20:07 4:13:49 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. Follow up is ongoing INC402540 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 7/6/2020 20:10 4:10:49 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 00:25h INC402540 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 7/6/2020 20:10 4:10:49 Dependent Affected by the power issue at the main site Affected by HDC224. INC402648 HDC174 NAN FORT Artibonite Ericsson 2G D Talkpool 7/6/2020 20:54 3:26:49 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC402637 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/6/2020 22:46 1:34:49 Power Generator failure (Indeterminate) Team will reach the site on 7/7/2020 at 1:00 AM INC402642 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/6/2020 23:38 0:42:49 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 8th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jul 6 22:32:26 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 7 Jul 2020 04:32:26 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 698:15:08 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 575:03:08 RBS RBS Fault (Indeterminate) TX team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 449:06:08 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 254:29:08 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/29/2020 10:02 182:27:08 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC399689 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 3:30 140:59:08 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399730 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/1/2020 10:14 134:15:08 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399870 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 132:54:08 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 130:59:08 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC400635 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/2/2020 21:05 99:24:08 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 57:17:08 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC402265 HGA026 MACHOKET Nippes Ericsson 3G A Talkpool 7/5/2020 0:10 48:19:08 RBS RBS Fault (RRU failure) Faulty RRU01B5 needed to be replaced. ETR not yet available INC401940 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 7/5/2020 18:06 30:23:08 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare not yet available. INC402375 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/6/2020 16:00 8:29:08 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402625 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 7/6/2020 19:40 4:49:08 RBS RBS Fault (Indeterminate) Talkpool does not manage his team to reach the site INC402545 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 7/6/2020 20:38 3:51:08 Power Power Failure (Indeterminate) The road is in poor condition. ETA: 07:15h Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jul 6 22:42:01 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 7 Jul 2020 04:42:01 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 12:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 12:00 AM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC402552 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE B Talkpool 7/6/2020 22:53 1:36:08 Power Generator failure (Indeterminate) The genset is switched off by the owner each night and put back in service at 8:00 AM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jul 6 23:27:38 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 7 Jul 2020 05:27:38 +0000 Subject: [Rantt] NOC hourly report at 01:00 AM Message-ID: Hello All, Received the NOC hourly report done at 01:00 AM. Sites off air by Class Class A B C D Total Total 0 5 5 13 23 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 3 1 0 19 ZTE 2 0 0 0 2 Huawei 2 2 2 0 2 Network 21 5 3 0 23 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 16 2 0 3 2 23 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 389:48:11 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 324:04:11 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 229:09:11 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402009 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 28:44:11 Transmission Transmission (Indeterminate) Digicel Tx team has been requested for support, concern team is aware, more update will be share once available. INC401981 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/5/2020 21:56 27:30:11 Transmission Transmission (Indeterminate) TX team will go back to the site for further troubleshooting. Next update to share when available INC402050 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D O&M FUEL 7/6/2020 0:48 24:38:11 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( July 6th 2020) at 7:33 PM. ETR to be provided by them INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/6/2020 3:18 22:08:11 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for refueling. INC402083 HAIDS196 JABOIN Sud ZTE 2G D O&M FUEL 7/6/2020 6:01 19:25:11 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( July 6th 2020) at 4:10 PM. ETR to be provided by them INC402152 HDO134 DELMAS_55 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/6/2020 9:33 15:53:11 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset , ETR to be provide by them INC402352 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/6/2020 13:10 12:16:11 Power Generator failure (Water Pump Issue) Water pump faulty. Follow up is ongoing. Spare not yet available INC402433 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/6/2020 14:30 10:56:11 Power Generator failure (Indeterminate) Water connector cut. Follow up is ongoing. Spare not yet available INC402433 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 7/6/2020 14:30 10:56:11 Dependent Affected by the power issue at the main site Affected by HDS292 INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 8:50:11 RBS RBS Fault (DUW failure) Faulty DUW must be replaced. ETR to be provided INC402601 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/6/2020 18:00 7:26:11 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC402494 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/6/2020 18:00 7:26:11 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402529 HDC356 POULIE Centre Ericsson 2G D Talkpool 7/6/2020 19:18 6:08:11 Power Power Failure (Indeterminate) Team can't reach the site due to heavy rain in the region. Next update to share when available INC402619 HDO339 GROS_MANGLES Ouest Ericsson 2G D Talkpool 7/6/2020 20:07 5:19:11 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. Follow up is ongoing INC402540 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 7/6/2020 20:10 5:16:11 Power Power Failure (Indeterminate) Team is in front of gate waiting for access INC402540 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 7/6/2020 20:10 5:16:11 Dependent Affected by the power issue at the main site Affected by HDC224. INC402648 HDC174 NAN FORT Artibonite Ericsson 2G D Talkpool 7/6/2020 20:54 4:32:11 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 07:15h INC402637 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/6/2020 22:46 2:40:11 Power Generator failure (Indeterminate) ETA is expired, team on field is unreachable. Next update will be shared soon INC402559 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/6/2020 23:58 1:28:11 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC402650 HDO150 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/7/2020 0:40 0:46:11 Power Power Failure (Indeterminate) Team has been dispatched. ETA to be provide Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 8th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jul 7 01:59:16 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 7 Jul 2020 07:59:16 +0000 Subject: [Rantt] NOC hourly report at 03:00 AM Message-ID: Hello All, Received the NOC hourly report done at 03:00 AM. Sites off air by Class Class A B C D Total Total 5 6 6 14 31 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 24 6 2 0 26 ZTE 3 1 1 0 3 Huawei 2 2 2 0 2 Network 29 9 5 0 31 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 19 2 0 3 7 31 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 392:19:43 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 326:35:43 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 231:40:43 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402009 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 31:15:43 Transmission Transmission (Indeterminate) Digicel Tx team has been requested for support, concern team is aware, more update will be share once available. INC401981 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/5/2020 21:56 30:01:43 Transmission Transmission (Indeterminate) TX team will go back to the site for further troubleshooting. Next update to share when available INC402050 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D O&M FUEL 7/6/2020 0:48 27:09:43 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( July 6th 2020) at 7:33 PM. ETR to be provided by them INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/6/2020 3:18 24:39:43 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for refueling. INC402083 HAIDS196 JABOIN Sud ZTE 2G D O&M FUEL 7/6/2020 6:01 21:56:43 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( July 6th 2020) at 4:10 PM. ETR to be provided by them INC402152 HDO134 DELMAS_55 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/6/2020 9:33 18:24:43 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset , ETR to be provide by them INC402352 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/6/2020 13:10 14:47:43 Power Generator failure (Water Pump Issue) Water pump faulty. Follow up is ongoing. Spare not yet available INC402433 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/6/2020 14:30 13:27:43 Power Generator failure (Indeterminate) Water connector cut. Follow up is ongoing. Spare not yet available INC402433 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 7/6/2020 14:30 13:27:43 Dependent Affected by the power issue at the main site Affected by HDS292 INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 11:21:43 RBS RBS Fault (DUW failure) Faulty DUW must be replaced. ETR to be provided INC402601 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/6/2020 18:00 9:57:43 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC402494 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/6/2020 18:00 9:57:43 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402529 HDC356 POULIE Centre Ericsson 2G D Talkpool 7/6/2020 19:18 8:39:43 Power Power Failure (Indeterminate) Team can't reach the site due to heavy rain in the region. Next update to share when available INC402619 HDO339 GROS_MANGLES Ouest Ericsson 2G D Talkpool 7/6/2020 20:07 7:50:43 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. Follow up is ongoing INC402648 HDC174 NAN FORT Artibonite Ericsson 2G D Talkpool 7/6/2020 20:54 7:03:43 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 07:15h INC402637 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/6/2020 22:46 5:11:43 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC402559 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/6/2020 23:58 3:59:43 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC402629 HDO150 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/7/2020 0:40 3:17:43 Power Power Failure (Indeterminate) Access issue, follow up is ongoing with site inspector. INC402552 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 7/7/2020 1:24 2:33:43 Power Generator failure (Indeterminate) The genset is switched off by the owner each night and put back in service at 8:00 AM INC402652 HDO366 SIGNOT Ouest Ericsson 2G+3G A Talkpool 7/7/2020 1:30 2:27:43 Power Generator failure (Indeterminate) Team is working on site INC402652 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 7/7/2020 1:30 2:27:43 Dependent Affected by the power issue at the main site Affected by HDO366 INC402652 HDO367 DARBONNE Ouest Ericsson 2G A Talkpool 7/7/2020 1:30 2:27:43 Dependent Affected by the power issue at the main site Affected by HDO366 INC402652 HDO389 CA IRA_COW Ouest Ericsson 2G D Talkpool 7/7/2020 1:30 2:27:43 Dependent Affected by the power issue at the main site Affected by HDO366 INC402652 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 7/7/2020 1:30 2:27:43 Dependent Affected by the power issue at the main site Affected by HDO366 INC402652 HDO378 CHATULEY Ouest Ericsson 2G+3G+LTE A Talkpool 7/7/2020 1:30 2:27:43 Dependent Affected by the power issue at the main site Affected by HDO366 INC402652 HDO364 LEOGANE_LIBERTE Ouest Ericsson 2G+3G A Talkpool 7/7/2020 1:30 2:27:43 Dependent Affected by the power issue at the main site Affected by HDO366 INC402566 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 7/7/2020 1:50 2:07:43 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC402655 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 2:30 1:27:43 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 8th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jul 7 02:04:40 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 7 Jul 2020 08:04:40 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (04:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 04:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 701:49:16 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 578:37:16 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 452:40:16 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 258:03:16 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/29/2020 10:02 186:01:16 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC399689 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 3:30 144:33:16 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399730 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/1/2020 10:14 137:49:16 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399870 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 136:28:16 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 134:33:16 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC400635 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/2/2020 21:05 102:58:16 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 60:51:16 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC402265 HGA026 MACHOKET Nippes Ericsson 3G A Talkpool 7/5/2020 0:10 51:53:16 RBS RBS Fault (RRU failure) Faulty RRU01B5 needed to be replaced. ETR not yet available INC401940 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 7/5/2020 18:06 33:57:16 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare not yet available. INC402041 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 7/5/2020 22:58 29:05:16 RBS RBS Fault (Rectifier failure) Rectifier faulty, need to be replaced. ETR not yet available. INC402375 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/6/2020 16:00 12:03:16 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402494 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/6/2020 18:00 10:03:16 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402625 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 7/6/2020 19:40 8:23:16 RBS RBS Fault (Indeterminate) Talkpool does not manage his team to reach the site INC402545 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 7/6/2020 20:38 7:25:16 Power Power Failure (Indeterminate) The road is in poor condition. ETA: 07:15h Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jul 7 02:05:26 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 7 Jul 2020 08:05:26 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 04:00 AM. Message-ID: Dear All4 Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 04:00 AM. Running on Battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time ROB Duration Fault Type Problem Summary Comments No Site reported Running on Battery Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jul 7 02:49:47 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 7 Jul 2020 08:49:47 +0000 Subject: [Rantt] NOC hourly report at 04:00 AM Message-ID: Hello All, Received the NOC hourly report done at 04:00 AM. Sites off air by Class Class A B C D Total Total 0 6 6 14 26 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 18 3 1 0 20 ZTE 4 2 2 0 4 Huawei 2 2 2 0 2 Network 24 7 5 0 26 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 2 0 3 1 26 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 393:10:16 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 327:26:16 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 232:31:16 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402009 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 32:06:16 Transmission Transmission (Indeterminate) Digicel TX team has been requested for support, concern team is aware, more update will be share once available. INC401981 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/5/2020 21:56 30:52:16 Transmission Transmission (Indeterminate) TX team will go back to the site for further troubleshooting. Next update to share when available INC402050 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D O&M FUEL 7/6/2020 0:48 28:00:16 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( July 6th 2020) at 7:33 PM. ETR to be provided by them INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/6/2020 3:18 25:30:16 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for refueling. ETA: 8HAM INC402083 HAIDS196 JABOIN Sud ZTE 2G D O&M FUEL 7/6/2020 6:01 22:47:16 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( July 6th 2020) at 4:10 PM. ETR to be provided by them INC402152 HDO134 DELMAS_55 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/6/2020 9:33 19:15:16 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset , ETR to be provide by them INC402352 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/6/2020 13:10 15:38:16 Power Generator failure (Water Pump Issue) Water pump faulty. Team is on the site for replacement. INC402433 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/6/2020 14:30 14:18:16 Power Generator failure (Indeterminate) Water connector cut. Follow up is ongoing. Spare not yet available INC402433 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 7/6/2020 14:30 14:18:16 Dependent Affected by the power issue at the main site Affected by HDS292 INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 12:12:16 RBS RBS Fault (DUW failure) Faulty DUW must be replaced. ETR to be provided INC402601 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/6/2020 18:00 10:48:16 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC402494 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/6/2020 18:00 10:48:16 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402529 HDC356 POULIE Centre Ericsson 2G D Talkpool 7/6/2020 19:18 9:30:16 Power Power Failure (Indeterminate) Team can't reach the site due to heavy rain in the region. Next update to share when available INC402619 HDO339 GROS_MANGLES Ouest Ericsson 2G D Talkpool 7/6/2020 20:07 8:41:16 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. Follow up is ongoing INC402648 HDC174 NAN FORT Artibonite Ericsson 2G D Talkpool 7/6/2020 20:54 7:54:16 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 07:15AM INC402637 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/6/2020 22:46 6:02:16 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site. New ETA: 6H30 INC402559 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/6/2020 23:58 4:50:16 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC402629 HDO150 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/7/2020 0:40 4:08:16 Power Power Failure (Indeterminate) Access issue, follow up is ongoing with site inspector. INC402552 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 7/7/2020 1:24 3:24:16 Power Generator failure (Indeterminate) The genset is switched off by the owner each night and put back in service at 8:00 AM INC402566 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 7/7/2020 1:50 2:58:16 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 06:30AM INC402655 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 2:30 2:18:16 Power Power Failure (Indeterminate) Portable genset is out of fuel, fuel will added this morning. ETA: 8HAM INC402574 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G+LTE C Talkpool 7/7/2020 3:14 1:34:16 Power Generator failure (Indeterminate) Portable genset is out of fuel. Follow-up is ongoing by TP for refueling. ETA: 6HAM INC402134 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/7/2020 3:18 1:30:16 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 8th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From leveque.karl-sebastien at tpmanagementsa.com Tue Jul 7 03:07:32 2020 From: leveque.karl-sebastien at tpmanagementsa.com (K. SEBASTIAN LEVEQUE) Date: Tue, 7 Jul 2020 05:07:32 -0400 Subject: [Rantt] [Powertt] NOC hourly report at 04:00 AM In-Reply-To: References: Message-ID: <43e11559-f35c-4a80-a304-4880d768f786@edison.tech> Hi NOC TEAM, Kindly review your comments please: HDC174 Is in the RED ZONE list approved by Digicel. ETA: 7AM HDO134 Since the meeting yesterday night we confirmed a Portable Genset will be installed this morning on the site. ETR: 8:30Am HGA111 Battery Starter faulty and no battery is available to borrow in the area follow up is ongoing to get one. ETR: 7:00AM HDC280 DUW Will be replaced this morning. ETR will be provided asap the team got it. HDC356 Bad roads conditions / Till 3AM it was raining / They are on move actually ETA: 6:30AM Best regards Sebastian L. On Jul 7 2020, at 4:51 am, Haiti Noc wrote: > > > Hello All, > > > > Received the NOC hourly report done at 04:00 AM. > > > > > > > > > > > > > > > > > > > > > > > Sites off air by Class > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Class > > > > > > A > > > > > > B > > > > > > C > > > > > > D > > > > > > Total > > > > > > > > > > > > > > > > > > > > > > > > > > Total > > > > > > 0 > > > > > > 6 > > > > > > 6 > > > > > > 14 > > > > > > 26 > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Sites off air by Technology > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Vendor > > > > > > 2G > > > > > > 3G > > > > > > LTE > > > > > > TDD > > > > > > Total > > > > > > > > > > > > > > > > > > > > > > > > > > Ericsson > > > > > > 18 > > > > > > 3 > > > > > > 1 > > > > > > 0 > > > > > > 20 > > > > > > > > > > > > > > > > > > > > > > > > > > ZTE > > > > > > 4 > > > > > > 2 > > > > > > 2 > > > > > > 0 > > > > > > 4 > > > > > > > > > > > > > > > > > > > > > > > > > > Huawei > > > > > > 2 > > > > > > 2 > > > > > > 2 > > > > > > 0 > > > > > > 2 > > > > > > > > > > > > > > > > > > > > > > > > > > Network > > > > > > 24 > > > > > > 7 > > > > > > 5 > > > > > > 0 > > > > > > 26 > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Sites off air by Reason > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Reason > > > > > > Power > > > > > > Fuel > > > > > > Fiber > > > > > > RAN > > > > > > Attached > > > > > > Total > > > > > > > > > > > > > > > > > > > > Total > > > > > > 20 > > > > > > 2 > > > > > > 0 > > > > > > 3 > > > > > > 1 > > > > > > 26 > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Ticket# > > > > > > Site_ID > > > > > > Site_Name > > > > > > Department > > > > > > Vendor > > > > > > Technology > > > > > > Class > > > > > > Assigned Group > > > > > > Date/time down > > > > > > Duration > > > > > > Fault Type > > > > > > Problem Summary > > > > > > Comments > > > > > > > > INC394627 > > > > > > HDO137 > > > > > > DELMAS_2 > > > > > > Port-au-Prince > > > > > > Ericsson > > > > > > 2G+3G+LTE > > > > > > B > > > > > > Digicel > > > > > > 6/20/2020 19:38 > > > > > > 393:10:16 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Site repetitively sabotaged: Site expect to be recovered by EDH. > > > > > > > > INC395923 > > > > > > HDN126 > > > > > > AUX_BORGNES > > > > > > Nord-Ouest > > > > > > Ericsson > > > > > > 2G > > > > > > C > > > > > > Digicel > > > > > > 6/23/2020 13:22 > > > > > > 327:26:16 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. > > > > > > > > INC391030 > > > > > > HDN136 > > > > > > MARE_ROUGE > > > > > > Nord-Ouest > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Digicel > > > > > > 6/27/2020 12:17 > > > > > > 232:31:16 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. > > > > > > > > INC402009 > > > > > > HDN244 > > > > > > BOSTAGE > > > > > > Nord > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/5/2020 20:42 > > > > > > 32:06:16 > > > > > > Transmission > > > > > > Transmission (Indeterminate) > > > > > > Digicel TX team has been requested for support, concern team is aware, more update will be share once available. > > > > > > > > INC401981 > > > > > > HDC261 > > > > > > DESDUNES > > > > > > Artibonite > > > > > > Ericsson > > > > > > 3G > > > > > > B > > > > > > Talkpool > > > > > > 7/5/2020 21:56 > > > > > > 30:52:16 > > > > > > Transmission > > > > > > Transmission (Indeterminate) > > > > > > TX team will go back to the site for further troubleshooting. Next update to share when available > > > > > > > > INC402050 > > > > > > HAIGA147 > > > > > > CARREFOUR CHADIE > > > > > > Grande-Anse > > > > > > ZTE > > > > > > 2G > > > > > > D > > > > > > O&M FUEL > > > > > > 7/6/2020 0:48 > > > > > > 28:00:16 > > > > > > Fuel > > > > > > Generator failure (Fuel issue) > > > > > > Fuel team has been informed since ( July 6th 2020) at 7:33 PM. ETR to be provided by them > > > > > > > > INC402070 > > > > > > HDS325 > > > > > > SAUFI > > > > > > Sud-Est > > > > > > Ericsson > > > > > > 2G > > > > > > C > > > > > > Talkpool > > > > > > 7/6/2020 3:18 > > > > > > 25:30:16 > > > > > > Power > > > > > > Generator failure (Fuel issue) > > > > > > Portable genset is out of fuel. Follow-up is ongoing by TP for refueling. ETA: 8HAM > > > > > > > > INC402083 > > > > > > HAIDS196 > > > > > > JABOIN > > > > > > Sud > > > > > > ZTE > > > > > > 2G > > > > > > D > > > > > > O&M FUEL > > > > > > 7/6/2020 6:01 > > > > > > 22:47:16 > > > > > > Fuel > > > > > > Generator failure (Fuel issue) > > > > > > Fuel team has been informed since ( July 6th 2020) at 4:10 PM. ETR to be provided by them > > > > > > > > INC402152 > > > > > > HDO134 > > > > > > DELMAS_55 > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > Talkpool > > > > > > 7/6/2020 9:33 > > > > > > 19:15:16 > > > > > > Power > > > > > > Generator Failure (Engine Knocking ) > > > > > > Talkpool breakdown the genset , ETR to be provide by them > > > > > > > > INC402352 > > > > > > HDS299 > > > > > > PLATON FRANCHIPAGNE > > > > > > Sud > > > > > > Ericsson > > > > > > 2G > > > > > > C > > > > > > Talkpool > > > > > > 7/6/2020 13:10 > > > > > > 15:38:16 > > > > > > Power > > > > > > Generator failure (Water Pump Issue) > > > > > > Water pump faulty. Team is on the site for replacement. > > > > > > > > INC402433 > > > > > > HDS292 > > > > > > BAIE DU MESLE > > > > > > Sud > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/6/2020 14:30 > > > > > > 14:18:16 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Water connector cut. Follow up is ongoing. Spare not yet available > > > > > > > > INC402433 > > > > > > HDS142 > > > > > > FLAMANDS > > > > > > Sud > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/6/2020 14:30 > > > > > > 14:18:16 > > > > > > Dependent > > > > > > Affected by the power issue at the main site > > > > > > Affected by HDS292 > > > > > > > > INC402385 > > > > > > HDC280 > > > > > > PONT_VINCENT > > > > > > Artibonite > > > > > > Ericsson > > > > > > 3G > > > > > > B > > > > > > Talkpool > > > > > > 7/6/2020 16:36 > > > > > > 12:12:16 > > > > > > RBS > > > > > > RBS Fault (DUW failure) > > > > > > Faulty DUW must be replaced. ETR to be provided > > > > > > > > INC402601 > > > > > > HDC299 > > > > > > MAROUGE > > > > > > Centre > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/6/2020 18:00 > > > > > > 10:48:16 > > > > > > Power > > > > > > Power Failure (Solar System failure) > > > > > > Low voltage on the solar system. Site will get back once the solar batteries are fully charged > > > > > > > > INC402494 > > > > > > HDN114 > > > > > > AUX PALMISTES > > > > > > Nord-Ouest > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/6/2020 18:00 > > > > > > 10:48:16 > > > > > > Power > > > > > > Power Failure (Solar System failure) > > > > > > Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged > > > > > > > > INC402529 > > > > > > HDC356 > > > > > > POULIE > > > > > > Centre > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/6/2020 19:18 > > > > > > 9:30:16 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > Team can't reach the site due to heavy rain in the region. Next update to share when available > > > > > > > > INC402619 > > > > > > HDO339 > > > > > > GROS_MANGLES > > > > > > Ouest > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/6/2020 20:07 > > > > > > 8:41:16 > > > > > > Power > > > > > > Generator Failure (Faulty AVR) > > > > > > Faulty AVR needed to be replaced. Follow up is ongoing > > > > > > > > INC402648 > > > > > > HDC174 > > > > > > NAN FORT > > > > > > Artibonite > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/6/2020 20:54 > > > > > > 7:54:16 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > Talkpool team refuses to go to the site claiming unsafe area. ETA: 07:15AM > > > > > > > > INC402637 > > > > > > HGA111 > > > > > > JEAN_BELLUNE > > > > > > Grande-Anse > > > > > > Ericsson > > > > > > 2G > > > > > > C > > > > > > Talkpool > > > > > > 7/6/2020 22:46 > > > > > > 6:02:16 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Talkpool is not managing the team to reach the site. New ETA: 6H30 > > > > > > > > INC402559 > > > > > > HDS035 > > > > > > NAN MANGON > > > > > > Sud-Est > > > > > > Ericsson > > > > > > 2G > > > > > > C > > > > > > Talkpool > > > > > > 7/6/2020 23:58 > > > > > > 4:50:16 > > > > > > Power > > > > > > Power Failure (Solar System failure) > > > > > > Site will be back up once solar energy back to the normal > > > > > > > > INC402629 > > > > > > HDO150 > > > > > > PORTAIL_LEOGANE > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > Talkpool > > > > > > 7/7/2020 0:40 > > > > > > 4:08:16 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > Access issue, follow up is ongoing with site inspector. > > > > > > > > INC402552 > > > > > > HAIGA058 > > > > > > STENIO_VINCENT_JEREMIE > > > > > > Grande-Anse > > > > > > ZTE > > > > > > 2G+3G+LTE > > > > > > B > > > > > > Talkpool > > > > > > 7/7/2020 1:24 > > > > > > 3:24:16 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > The genset is switched off by the owner each night and put back in service at 8:00 AM > > > > > > > > INC402566 > > > > > > HDN308 > > > > > > DOUARIE > > > > > > Nord > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/7/2020 1:50 > > > > > > 2:58:16 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > Team has been dispatched. ETA: 06:30AM > > > > > > > > INC402655 > > > > > > HDN104 > > > > > > VILLARSEAUX > > > > > > Nord-Ouest > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/7/2020 2:30 > > > > > > 2:18:16 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > Portable genset is out of fuel, fuel will added this morning. ETA: 8HAM > > > > > > > > INC402574 > > > > > > HAIGA138 > > > > > > KFOU_DEZOMO_DAME MARIE > > > > > > Grande-Anse > > > > > > ZTE > > > > > > 2G+3G+LTE > > > > > > C > > > > > > Talkpool > > > > > > 7/7/2020 3:14 > > > > > > 1:34:16 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Portable genset is out of fuel. Follow-up is ongoing by TP for refueling. ETA: 6HAM > > > > > > > > INC402134 > > > > > > HDC334 > > > > > > BAS-SELP?TRE > > > > > > Centre > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/7/2020 3:18 > > > > > > 1:30:16 > > > > > > Power > > > > > > Power Failure (Solar System failure) > > > > > > Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged > > > > > > > > > > Sites Temporary Halted site due to not able to resolve issue > > > > > > > > > > > Sites-out of service > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Ticket# > > > > > > Site_ID > > > > > > Site_Name > > > > > > Department > > > > > > Vendor > > > > > > Technology > > > > > > Class > > > > > > Date/time down > > > > > > Fault Type > > > > > > Problem Summary > > > > > > Assigned Group > > > > > > Expected Resolution Time > > > > > > > > INC263407 > > > > > > HAIDO503 > > > > > > RUE_TIREMAS > > > > > > Port-au-Prince > > > > > > Ericsson > > > > > > 2G+3G > > > > > > B > > > > > > 16-Sep-19 > > > > > > Security_Access > > > > > > Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC336469 > > > > > > HDO106 > > > > > > MAGASIN_LAKAY > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > 15-Feb-20 > > > > > > Security_Access > > > > > > Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC345624 > > > > > > HGA045 > > > > > > MORNE FEVRE > > > > > > Nippes > > > > > > ZTE > > > > > > 2G+3G > > > > > > B > > > > > > 7-Mar-20 > > > > > > Security_Access > > > > > > Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval > > > > > > Talkpool > > > > > > No ETR yet > > > > > > > > INC369781 > > > > > > HAIGA146 > > > > > > JEREMIE > > > > > > Grande-Anse > > > > > > Ericsson > > > > > > 2G+3G > > > > > > C > > > > > > 30-Apr-20 > > > > > > Security_Access > > > > > > To be included with Fuel department for Special Operation > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC373673 > > > > > > HDS199 > > > > > > CHERETTE > > > > > > Sud > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > 9-May-20 > > > > > > Security_Access > > > > > > To be included with Fuel department for Special Operation > > > > > > Talkpool > > > > > > No ETR yet > > > > > > > > INC371981 > > > > > > HDO556 > > > > > > FORT_MERCREDI_RTE_DES_DALLES > > > > > > Port-au-Prince > > > > > > ZTE > > > > > > 2G+3G > > > > > > C > > > > > > 5-May-20 > > > > > > Security_Access > > > > > > Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC386662 > > > > > > HDO617 > > > > > > HASCO > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > 5-Jun-20 > > > > > > Security_Access > > > > > > Investigation is ongoing, need to reassess the fuel sensor. > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC387502 > > > > > > HDO211 > > > > > > RUE_DES_FRONTS_FORTS > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > 6-Jun-20 > > > > > > Security_Access > > > > > > Negotiations still ongoing with security team. > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC387502 > > > > > > HDO683 > > > > > > BEL AIR > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > 6-Jun-20 > > > > > > Security_Access > > > > > > Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC390129 > > > > > > HAIGA064 > > > > > > LATOBOLIER > > > > > > Grande-Anse > > > > > > ZTE > > > > > > 2G+3G > > > > > > C > > > > > > 11-Jun-20 > > > > > > Security_Access > > > > > > Negotiations still ongoing with security team. > > > > > > Security > > > > > > July 8th > > > > > > > > INC390300 > > > > > > HDO546 > > > > > > CHARLES_BELAIR_DELMAS33 > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > A > > > > > > 12-Jun-20 > > > > > > Acquisition > > > > > > Access is blocked by owner due to payment issue > > > > > > Acquisition > > > > > > No ETR yet > > > > > > > > INC394382 > > > > > > HDO636 > > > > > > MARIANI_15_RUE_RIGAUD > > > > > > Port-au-Prince > > > > > > ZTE > > > > > > 2G+3G > > > > > > B > > > > > > 20-Jun-20 > > > > > > Digicel > > > > > > Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. > > > > > > Digicel > > > > > > No ETR yet > > > > > > > > INC401228 > > > > > > HDN325 > > > > > > CHANSOLME > > > > > > Nord-Ouest > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > 4-Jul-20 > > > > > > Security_Access > > > > > > More theft after security locks were fabricated for the Epower. Halted again for a more detailed review > > > > > > Security > > > > > > No ETR yet > > > > > > > > > > > > Yours faithfully, > > > > Noc Team > > NETWORK OPERATION CENTER > > Unigestion Holding S.A, Digicel? Haiti > > +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com (mailto:haiti.noc at digicelgroup.com) > > # 151, Angle Ave. Jean Paul II & Imp. Duverger > > Port-au-Prince, HAITI | P.O Box. 15516 > > > > > > > > > > > Notice of Confidentiality: > > > The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. > > -- > Powertt mailing list > Powertt at tpmanagementsa.com > http://tpmanagementsa.com/mailman/listinfo/powertt_tpmanagementsa.com > -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: not available URL: From Haiti.Noc at digicelgroup.com Tue Jul 7 04:25:00 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 7 Jul 2020 10:25:00 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (06:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 704:09:51 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 580:57:51 RBS RBS Fault (Indeterminate) TX team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 455:00:51 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 260:23:51 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399689 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 3:30 146:53:51 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399730 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/1/2020 10:14 140:09:51 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399870 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 138:48:51 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 136:53:51 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC400635 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/2/2020 21:05 105:18:51 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 63:11:51 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC402265 HGA026 MACHOKET Nippes Ericsson 3G A Talkpool 7/5/2020 0:10 54:13:51 RBS RBS Fault (RRU failure) Faulty RRU01B5 needed to be replaced. ETR not yet available INC401940 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 7/5/2020 18:06 36:17:51 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare not yet available. INC402041 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 7/5/2020 22:58 31:25:51 RBS RBS Fault (Rectifier failure) Rectifier faulty, need to be replaced. ETR not yet available. INC402625 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 7/6/2020 19:40 10:43:51 RBS RBS Fault (Indeterminate) Talkpool does not manage his team to reach the site INC402545 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 7/6/2020 20:38 9:45:51 Power Power Failure (Indeterminate) The road is in poor condition. ETA: 07:15h INC402595 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 7/7/2020 5:14 1:09:51 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jul 7 04:25:46 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 7 Jul 2020 10:25:46 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 06:00 AM. Message-ID: Dear All Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 06:00 AM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC402668 HDS011 PORTAIL_LA_GROSSELINE Sud-Est Ericsson B Talkpool 7/7/2020 4:47 1:36:51 Power Generator failure (Indeterminate) Team is waiting for access. Follow up is ongoing Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jul 7 05:04:50 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 7 Jul 2020 11:04:50 +0000 Subject: [Rantt] NOC SITES REPORT updated for this July 07th, 2020 till 7:00 AM. Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this July 07th, 2020 till 7:00 AM. > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 395:18:43 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 329:34:43 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 234:39:43 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402009 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 34:14:43 Transmission Transmission (Indeterminate) Digicel Tx team has been requested for support, concern team is aware, more update will be share once available. INC401981 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/5/2020 21:56 33:00:43 Transmission Transmission (Indeterminate) TX team will go back to the site for further troubleshooting. Next update to share when available INC402050 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D O&M FUEL 7/6/2020 0:48 30:08:43 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( July 6th 2020) at 7:33 PM. ETR to be provided by them INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/6/2020 3:18 27:38:43 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for refueling. INC402083 HAIDS196 JABOIN Sud ZTE 2G D O&M FUEL 7/6/2020 6:01 24:55:43 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( July 6th 2020) at 4:10 PM. ETR to be provided by them INC402152 HDO134 DELMAS_55 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/6/2020 9:33 21:23:43 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset , ETR to be provide by them INC402433 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/6/2020 14:30 16:26:43 Power Generator failure (Indeterminate) Water connector cut. Follow up is ongoing. Spare not yet available INC402433 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 7/6/2020 14:30 16:26:43 Dependent Affected by the power issue at the main site Affected by HDS292 INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 14:20:43 RBS RBS Fault (DUW failure) Faulty DUW must be replaced. ETR to be provided INC402494 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/6/2020 18:00 12:56:43 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402529 HDC356 POULIE Centre Ericsson 2G D Talkpool 7/6/2020 19:18 11:38:43 Power Power Failure (Indeterminate) Team is on way to reach the site. ETA: 07:40h INC402619 HDO339 GROS_MANGLES Ouest Ericsson 2G D Talkpool 7/6/2020 20:07 10:49:43 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. Follow up is ongoing INC402648 HDC174 NAN FORT Artibonite Ericsson 2G D Talkpool 7/6/2020 20:54 10:02:43 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 07:15h INC402637 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/6/2020 22:46 8:10:43 Power Generator failure (Indeterminate) Team will check the site at 7:15 AM INC402559 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/6/2020 23:58 6:58:43 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC402629 HDO150 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/7/2020 0:40 6:16:43 Power Power Failure (Indeterminate) Access issue, follow up is ongoing with site inspector. INC402566 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 7/7/2020 1:50 5:06:43 Power Power Failure (Indeterminate) Team is on site INC402655 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 2:30 4:26:43 Power Power Failure (Indeterminate) Portable genset is out of fuel. Next update to share when available INC402587 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/7/2020 4:26 2:30:43 Power Power Failure (Indeterminate) Portable genset is out of fuel , follow up is ongoing for refueling INC402587 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/7/2020 4:26 2:30:43 Dependent Affected by the power issue at the main site Attached to HDO592 INC402595 HDC260 DESSALINES Artibonite Ericsson 3G+LTE A Talkpool 7/7/2020 5:14 1:42:43 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 08:00h INC402669 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 7/7/2020 5:21 1:35:43 RBS RBS Fault (Indeterminate) Team has been dispatched. ETA: 7:30 AM INC402673 HAIDO291 DELMAS_3 Port-au-Prince Huawei 2G+3G B Talkpool 7/7/2020 5:25 1:31:43 Power Power Failure (Indeterminate) Team is informed , ETA 7:30 AM INC402702 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 5:58 0:58:43 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC402601 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/7/2020 6:02 0:54:43 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC402134 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/7/2020 6:02 0:54:43 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402516 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/7/2020 6:02 0:54:43 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC402614 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/7/2020 6:02 0:54:43 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC402614 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/7/2020 6:02 0:54:43 Dependent Affected by RBS issue on main site Affected by HDC318. INC402128 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/7/2020 6:02 0:54:43 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 704:42:43 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 581:30:43 RBS RBS Fault (Indeterminate) TX team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 455:33:43 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 260:56:43 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399689 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 3:30 147:26:43 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399730 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/1/2020 10:14 140:42:43 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399870 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 139:21:43 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 137:26:43 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC400635 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/2/2020 21:05 105:51:43 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 63:44:43 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC402265 HGA026 MACHOKET Nippes Ericsson 3G A Talkpool 7/5/2020 0:10 54:46:43 RBS RBS Fault (RRU failure) Faulty RRU01B5 needed to be replaced. ETR not yet available INC401940 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 7/5/2020 18:06 36:50:43 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare not yet available. INC402041 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 7/5/2020 22:58 31:58:43 RBS RBS Fault (Rectifier failure) Rectifier faulty, need to be replaced. ETR not yet available. INC402625 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 7/6/2020 19:40 11:16:43 RBS RBS Fault (Indeterminate) Talkpool does not manage his team to reach the site INC402545 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 7/6/2020 20:38 10:18:43 Power Power Failure (Indeterminate) The road is in poor condition. ETA: 07:15h INC402595 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 7/7/2020 5:14 1:42:43 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 8th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC402387 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/6/2020 16:46 7/6/2020 19:21 2:35:00 4:00:00 Compliant Power Generator failure (Indeterminate) Backup genset was out of fuel OK Team added 7 gal of fuel in the Portatif Genset INC402387 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/6/2020 16:46 7/6/2020 19:21 2:35:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO592 Cascaded Back in service with the main site INC402490 HAIDO189 LA_PEPINIERE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/6/2020 17:26 7/6/2020 19:57 2:31:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) (Breaker Tripped) OK The breaker has been reset INC402400 HDO537 MEYER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/6/2020 17:35 7/6/2020 20:09 2:34:00 4:00:00 Compliant Power Generator failure (High temperature) High Temperature, radiator dirty OK Radiator cleaned and 1 gal. of coolant added INC402512 HAIDO509 TABARRE_59 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/6/2020 18:04 7/6/2020 20:13 2:09:00 4:00:00 Compliant Power Generator failure (Indeterminate) (Indeterminate) OK Fuel added genset restarted INC402503 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/6/2020 17:58 7/6/2020 20:19 2:21:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site restored by itself INC402503 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/6/2020 17:58 7/6/2020 20:19 2:21:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO021 Cascaded Back in service with the main site INC402627 HDO579 FORT_DIMANCHE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/6/2020 20:47 7/6/2020 22:20 1:33:00 4:00:00 Compliant Power Generator failure(Emergency Stop Button Pressed ) Emergency button pressed OK Emergency button unpressed INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 7/6/2020 15:11 124:59:00 4:00:00 Not Compliant Power Generator Failure (Alternator Failure) Faulty DC Alternator Spare DC Alternator has been changed INC402263 HAIDS191 RANDEL_CHARDONNIERS Sud ZTE 2G D O&M FUEL 7/6/2020 6:01 7/6/2020 18:14 12:13:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted INC402536 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/6/2020 20:12 7/6/2020 21:04 0:52:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site back on air without intervention INC401734 HAIDS223 KA_VIO Sud ZTE 2G+3G C O&M FUEL 7/5/2020 5:05 7/6/2020 22:45 41:40:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted INC402652 HDO366 SIGNOT Ouest Ericsson 2G+3G A Talkpool 7/7/2020 1:30 7/7/2020 3:23 1:53:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil Pressure due to engine oil insufficient OK 2 gal. of oil added and genset restarted INC402652 HDO367 DARBONNE Ouest Ericsson 2G A Talkpool 7/7/2020 1:30 7/7/2020 3:23 1:53:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO366 Cascaded Site back on air with the main site INC402652 HDO389 CA IRA_COW Ouest Ericsson 2G D Talkpool 7/7/2020 1:30 7/7/2020 3:23 1:53:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO366 Cascaded Site back on air with the main site INC402652 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 7/7/2020 1:30 7/7/2020 3:23 1:53:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO366 Cascaded Site back on air with the main site INC402652 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 7/7/2020 1:30 7/7/2020 3:23 1:53:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO366 Cascaded Site back on air with the main site INC402652 HDO378 CHATULEY Ouest Ericsson 2G+3G+LTE A Talkpool 7/7/2020 1:30 7/7/2020 3:23 1:53:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO366 Cascaded Site back on air with the main site INC402652 HDO364 LEOGANE_LIBERTE Ouest Ericsson 2G+3G A Talkpool 7/7/2020 1:30 7/7/2020 3:23 1:53:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO366 Cascaded Site back on air with the main site INC402352 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/6/2020 13:10 7/7/2020 5:42 16:32:00 4:00:00 Not Compliant Power Generator failure (Water Pump Issue) Water pump faulty Spare Water pump replaced, 2 gal. of coolant and 1 gal. of oil added INC402574 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 3:14 7/7/2020 5:57 2:43:00 4:00:00 Compliant Power Generator failure (Indeterminate) Portable genset is out of fuel OK 8 gal. of fuel added in the portable genset INC402552 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 7/7/2020 1:24 7/7/2020 6:23 4:59:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Genset stopped Need to be justified Genset restarted by the owner INC402457 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 7/6/2020 15:30 7/6/2020 18:10 2:40:00 4:00:00 Compliant Power Generator failure (High temperature) Due to water consumption OK 1 gallon of water and 0.5 gallon of oil added INC402463 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 7/6/2020 15:46 7/6/2020 19:40 3:54:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Faulty rear seal and front seal OK 1.5 gallon of oil added and genset restarted INC402400 HDO349 DURAND Ouest Ericsson 2G D Talkpool 7/6/2020 17:35 7/6/2020 19:10 1:35:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO537 Cascaded Back on air with the main site INC402400 HDO333 PONT_JANVIER Ouest Ericsson 2G D Talkpool 7/6/2020 17:35 7/6/2020 19:10 1:35:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO537 Cascaded Back on air with the main site INC402400 HDO317 TROU_CAIMAN Ouest Ericsson 2G D Talkpool 7/6/2020 17:35 7/6/2020 19:10 1:35:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO537 Cascaded Back on air with the main site INC402400 HDO316 THOMAZEAU Ouest Ericsson 2G B Talkpool 7/6/2020 17:35 7/6/2020 19:10 1:35:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO537 Cascaded Back on air with the main site INC402400 HDO442 CASSIS Ouest Ericsson 2G D Talkpool 7/6/2020 17:35 7/6/2020 19:10 1:35:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO537 Cascaded Back on air with the main site INC402400 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 7/6/2020 17:35 7/6/2020 19:10 1:35:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO537 Cascaded Back on air with the main site INC402623 COW033 CFU Club COW Centre Ericsson 2G D Talkpool 7/6/2020 20:06 7/6/2020 22:04 1:58:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Back on air without intervention INC401730 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/5/2020 4:26 7/6/2020 23:43 43:17:00 4:00:00 Compliant Power Generator Failure (Engine Knocking ) Engine knocking Spare A portable genset has been installed INC401730 HDN108 DESGRANGES Nord-Ouest Ericsson 2G A Talkpool 7/6/2020 10:10 7/6/2020 23:43 13:33:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Site will be up once the issue solve on HDN104 Cascaded Back on air with the main site INC401730 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 2G D Talkpool 7/6/2020 10:10 7/6/2020 23:43 13:33:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Site will be up once the issue solve on HDN104 Cascaded Back on air with the main site INC401730 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 7/6/2020 10:10 7/6/2020 23:43 13:33:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Site will be up once the issue solve on HDN104 Cascaded Back on air with the main site INC402261 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 3G A Talkpool 7/6/2020 10:10 7/6/2020 23:43 13:33:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Site will be up once the issue solve on HDN104 Cascaded Back on air with the main site INC402642 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/6/2020 23:38 7/7/2020 0:47 1:09:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Back on air without intervention INC402540 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 7/6/2020 20:10 7/7/2020 2:25 6:15:00 4:00:00 Compliant Power Generator Failure (Unexpected shut down alarm) Unexpected shut down alarm Need to be justified 0.5 gallon of oil added and genset restarted INC402540 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 7/6/2020 20:10 7/7/2020 2:25 6:15:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC224. Cascaded Back on air with the main site ially down Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC401593 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 7/4/2020 17:07 7/6/2020 22:54 53:47:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from Digicel team INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/29/2020 10:02 7/7/2020 2:46 184:44:00 4:00:00 Not Compliant Power Power Failure (DC Converter Failure) DC converter faulty Need to be justified RCA and resolution details still pending from Digicel team INC402504 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/6/2020 17:32 7/6/2020 20:40 3:08:00 4:00:00 Compliant RBS RBS Fault (DUG Failure) DUG failure OK DUG has been reset INC402603 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 7/6/2020 18:14 7/6/2020 19:05 0:51:00 4:00:00 Compliant Power RBS Fault (Indeterminate) Pending OK RCA and resolution details to be provided by the contractor Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Tue Jul 7 05:30:11 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Tue, 7 Jul 2020 11:30:11 +0000 Subject: [Rantt] NOC SITES REPORT updated for this July 07th, 2020 till 7:00 AM. In-Reply-To: References: Message-ID: Hello NOC, Please see the updated comments ? * HDC356 ? TEAM WAITING FOR ACCESS * HDC174 ? TEAM WAITING FOR ACCESS * HGA111 ? TEAM WAITING FOR ACCESS * HDS035 ? RESTORED * HDO150 ? TEAM WAITING FOR ACCESS * HDO592 ? TEAM WORKING ON SITE Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 07 July 2020 07:06 To: fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com.; Jithin J Singh; Astrid Argana; astrid.argana at tpmanagementsa.com; Journal; Mackenzy.Boursiquot at tpmanagementsa.com; Bernard Yacoub Cc: Luigi Roy; Eng Teck Ng; HAI_Tech_Noc; Geoffrey Collins; HAI_BO_Fuel at digicelgroup.com Subject: [Tp.imc.haiti] NOC SITES REPORT updated for this July 07th, 2020 till 7:00 AM. Hi All, Kindly receive the NOC SITES REPORT updated for this July 07th, 2020 till 7:00 AM. > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 395:18:43 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 329:34:43 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 234:39:43 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402009 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 34:14:43 Transmission Transmission (Indeterminate) Digicel Tx team has been requested for support, concern team is aware, more update will be share once available. INC401981 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/5/2020 21:56 33:00:43 Transmission Transmission (Indeterminate) TX team will go back to the site for further troubleshooting. Next update to share when available INC402050 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D O&M FUEL 7/6/2020 0:48 30:08:43 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( July 6th 2020) at 7:33 PM. ETR to be provided by them INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/6/2020 3:18 27:38:43 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for refueling. INC402083 HAIDS196 JABOIN Sud ZTE 2G D O&M FUEL 7/6/2020 6:01 24:55:43 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( July 6th 2020) at 4:10 PM. ETR to be provided by them INC402152 HDO134 DELMAS_55 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/6/2020 9:33 21:23:43 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset , ETR to be provide by them INC402433 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/6/2020 14:30 16:26:43 Power Generator failure (Indeterminate) Water connector cut. Follow up is ongoing. Spare not yet available INC402433 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 7/6/2020 14:30 16:26:43 Dependent Affected by the power issue at the main site Affected by HDS292 INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 14:20:43 RBS RBS Fault (DUW failure) Faulty DUW must be replaced. ETR to be provided INC402494 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/6/2020 18:00 12:56:43 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402529 HDC356 POULIE Centre Ericsson 2G D Talkpool 7/6/2020 19:18 11:38:43 Power Power Failure (Indeterminate) Team is on way to reach the site. ETA: 07:40h INC402619 HDO339 GROS_MANGLES Ouest Ericsson 2G D Talkpool 7/6/2020 20:07 10:49:43 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. Follow up is ongoing INC402648 HDC174 NAN FORT Artibonite Ericsson 2G D Talkpool 7/6/2020 20:54 10:02:43 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 07:15h INC402637 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/6/2020 22:46 8:10:43 Power Generator failure (Indeterminate) Team will check the site at 7:15 AM INC402559 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/6/2020 23:58 6:58:43 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC402629 HDO150 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/7/2020 0:40 6:16:43 Power Power Failure (Indeterminate) Access issue, follow up is ongoing with site inspector. INC402566 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 7/7/2020 1:50 5:06:43 Power Power Failure (Indeterminate) Team is on site INC402655 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 2:30 4:26:43 Power Power Failure (Indeterminate) Portable genset is out of fuel. Next update to share when available INC402587 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/7/2020 4:26 2:30:43 Power Power Failure (Indeterminate) Portable genset is out of fuel , follow up is ongoing for refueling INC402587 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/7/2020 4:26 2:30:43 Dependent Affected by the power issue at the main site Attached to HDO592 INC402595 HDC260 DESSALINES Artibonite Ericsson 3G+LTE A Talkpool 7/7/2020 5:14 1:42:43 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 08:00h INC402669 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 7/7/2020 5:21 1:35:43 RBS RBS Fault (Indeterminate) Team has been dispatched. ETA: 7:30 AM INC402673 HAIDO291 DELMAS_3 Port-au-Prince Huawei 2G+3G B Talkpool 7/7/2020 5:25 1:31:43 Power Power Failure (Indeterminate) Team is informed , ETA 7:30 AM INC402702 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 5:58 0:58:43 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC402601 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/7/2020 6:02 0:54:43 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC402134 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/7/2020 6:02 0:54:43 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402516 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/7/2020 6:02 0:54:43 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC402614 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/7/2020 6:02 0:54:43 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC402614 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/7/2020 6:02 0:54:43 Dependent Affected by RBS issue on main site Affected by HDC318. INC402128 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/7/2020 6:02 0:54:43 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 704:42:43 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 581:30:43 RBS RBS Fault (Indeterminate) TX team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 455:33:43 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 260:56:43 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399689 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 3:30 147:26:43 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399730 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/1/2020 10:14 140:42:43 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399870 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 139:21:43 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 137:26:43 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC400635 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/2/2020 21:05 105:51:43 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 63:44:43 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC402265 HGA026 MACHOKET Nippes Ericsson 3G A Talkpool 7/5/2020 0:10 54:46:43 RBS RBS Fault (RRU failure) Faulty RRU01B5 needed to be replaced. ETR not yet available INC401940 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 7/5/2020 18:06 36:50:43 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare not yet available. INC402041 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 7/5/2020 22:58 31:58:43 RBS RBS Fault (Rectifier failure) Rectifier faulty, need to be replaced. ETR not yet available. INC402625 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 7/6/2020 19:40 11:16:43 RBS RBS Fault (Indeterminate) Talkpool does not manage his team to reach the site INC402545 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 7/6/2020 20:38 10:18:43 Power Power Failure (Indeterminate) The road is in poor condition. ETA: 07:15h INC402595 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 7/7/2020 5:14 1:42:43 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 8th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC402387 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/6/2020 16:46 7/6/2020 19:21 2:35:00 4:00:00 Compliant Power Generator failure (Indeterminate) Backup genset was out of fuel OK Team added 7 gal of fuel in the Portatif Genset INC402387 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/6/2020 16:46 7/6/2020 19:21 2:35:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO592 Cascaded Back in service with the main site INC402490 HAIDO189 LA_PEPINIERE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/6/2020 17:26 7/6/2020 19:57 2:31:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) (Breaker Tripped) OK The breaker has been reset INC402400 HDO537 MEYER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/6/2020 17:35 7/6/2020 20:09 2:34:00 4:00:00 Compliant Power Generator failure (High temperature) High Temperature, radiator dirty OK Radiator cleaned and 1 gal. of coolant added INC402512 HAIDO509 TABARRE_59 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/6/2020 18:04 7/6/2020 20:13 2:09:00 4:00:00 Compliant Power Generator failure (Indeterminate) (Indeterminate) OK Fuel added genset restarted INC402503 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/6/2020 17:58 7/6/2020 20:19 2:21:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site restored by itself INC402503 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/6/2020 17:58 7/6/2020 20:19 2:21:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO021 Cascaded Back in service with the main site INC402627 HDO579 FORT_DIMANCHE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/6/2020 20:47 7/6/2020 22:20 1:33:00 4:00:00 Compliant Power Generator failure(Emergency Stop Button Pressed ) Emergency button pressed OK Emergency button unpressed INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 7/6/2020 15:11 124:59:00 4:00:00 Not Compliant Power Generator Failure (Alternator Failure) Faulty DC Alternator Spare DC Alternator has been changed INC402263 HAIDS191 RANDEL_CHARDONNIERS Sud ZTE 2G D O&M FUEL 7/6/2020 6:01 7/6/2020 18:14 12:13:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted INC402536 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/6/2020 20:12 7/6/2020 21:04 0:52:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site back on air without intervention INC401734 HAIDS223 KA_VIO Sud ZTE 2G+3G C O&M FUEL 7/5/2020 5:05 7/6/2020 22:45 41:40:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted INC402652 HDO366 SIGNOT Ouest Ericsson 2G+3G A Talkpool 7/7/2020 1:30 7/7/2020 3:23 1:53:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil Pressure due to engine oil insufficient OK 2 gal. of oil added and genset restarted INC402652 HDO367 DARBONNE Ouest Ericsson 2G A Talkpool 7/7/2020 1:30 7/7/2020 3:23 1:53:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO366 Cascaded Site back on air with the main site INC402652 HDO389 CA IRA_COW Ouest Ericsson 2G D Talkpool 7/7/2020 1:30 7/7/2020 3:23 1:53:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO366 Cascaded Site back on air with the main site INC402652 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 7/7/2020 1:30 7/7/2020 3:23 1:53:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO366 Cascaded Site back on air with the main site INC402652 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 7/7/2020 1:30 7/7/2020 3:23 1:53:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO366 Cascaded Site back on air with the main site INC402652 HDO378 CHATULEY Ouest Ericsson 2G+3G+LTE A Talkpool 7/7/2020 1:30 7/7/2020 3:23 1:53:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO366 Cascaded Site back on air with the main site INC402652 HDO364 LEOGANE_LIBERTE Ouest Ericsson 2G+3G A Talkpool 7/7/2020 1:30 7/7/2020 3:23 1:53:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO366 Cascaded Site back on air with the main site INC402352 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/6/2020 13:10 7/7/2020 5:42 16:32:00 4:00:00 Not Compliant Power Generator failure (Water Pump Issue) Water pump faulty Spare Water pump replaced, 2 gal. of coolant and 1 gal. of oil added INC402574 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 3:14 7/7/2020 5:57 2:43:00 4:00:00 Compliant Power Generator failure (Indeterminate) Portable genset is out of fuel OK 8 gal. of fuel added in the portable genset INC402552 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 7/7/2020 1:24 7/7/2020 6:23 4:59:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Genset stopped Need to be justified Genset restarted by the owner INC402457 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 7/6/2020 15:30 7/6/2020 18:10 2:40:00 4:00:00 Compliant Power Generator failure (High temperature) Due to water consumption OK 1 gallon of water and 0.5 gallon of oil added INC402463 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 7/6/2020 15:46 7/6/2020 19:40 3:54:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Faulty rear seal and front seal OK 1.5 gallon of oil added and genset restarted INC402400 HDO349 DURAND Ouest Ericsson 2G D Talkpool 7/6/2020 17:35 7/6/2020 19:10 1:35:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO537 Cascaded Back on air with the main site INC402400 HDO333 PONT_JANVIER Ouest Ericsson 2G D Talkpool 7/6/2020 17:35 7/6/2020 19:10 1:35:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO537 Cascaded Back on air with the main site INC402400 HDO317 TROU_CAIMAN Ouest Ericsson 2G D Talkpool 7/6/2020 17:35 7/6/2020 19:10 1:35:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO537 Cascaded Back on air with the main site INC402400 HDO316 THOMAZEAU Ouest Ericsson 2G B Talkpool 7/6/2020 17:35 7/6/2020 19:10 1:35:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO537 Cascaded Back on air with the main site INC402400 HDO442 CASSIS Ouest Ericsson 2G D Talkpool 7/6/2020 17:35 7/6/2020 19:10 1:35:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO537 Cascaded Back on air with the main site INC402400 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 7/6/2020 17:35 7/6/2020 19:10 1:35:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO537 Cascaded Back on air with the main site INC402623 COW033 CFU Club COW Centre Ericsson 2G D Talkpool 7/6/2020 20:06 7/6/2020 22:04 1:58:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Back on air without intervention INC401730 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/5/2020 4:26 7/6/2020 23:43 43:17:00 4:00:00 Compliant Power Generator Failure (Engine Knocking ) Engine knocking Spare A portable genset has been installed INC401730 HDN108 DESGRANGES Nord-Ouest Ericsson 2G A Talkpool 7/6/2020 10:10 7/6/2020 23:43 13:33:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Site will be up once the issue solve on HDN104 Cascaded Back on air with the main site INC401730 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 2G D Talkpool 7/6/2020 10:10 7/6/2020 23:43 13:33:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Site will be up once the issue solve on HDN104 Cascaded Back on air with the main site INC401730 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 7/6/2020 10:10 7/6/2020 23:43 13:33:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Site will be up once the issue solve on HDN104 Cascaded Back on air with the main site INC402261 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 3G A Talkpool 7/6/2020 10:10 7/6/2020 23:43 13:33:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Site will be up once the issue solve on HDN104 Cascaded Back on air with the main site INC402642 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/6/2020 23:38 7/7/2020 0:47 1:09:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Back on air without intervention INC402540 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 7/6/2020 20:10 7/7/2020 2:25 6:15:00 4:00:00 Compliant Power Generator Failure (Unexpected shut down alarm) Unexpected shut down alarm Need to be justified 0.5 gallon of oil added and genset restarted INC402540 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 7/6/2020 20:10 7/7/2020 2:25 6:15:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC224. Cascaded Back on air with the main site ially down Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC401593 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 7/4/2020 17:07 7/6/2020 22:54 53:47:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from Digicel team INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/29/2020 10:02 7/7/2020 2:46 184:44:00 4:00:00 Not Compliant Power Power Failure (DC Converter Failure) DC converter faulty Need to be justified RCA and resolution details still pending from Digicel team INC402504 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/6/2020 17:32 7/6/2020 20:40 3:08:00 4:00:00 Compliant RBS RBS Fault (DUG Failure) DUG failure OK DUG has been reset INC402603 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 7/6/2020 18:14 7/6/2020 19:05 0:51:00 4:00:00 Compliant Power RBS Fault (Indeterminate) Pending OK RCA and resolution details to be provided by the contractor Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Name: B53755561F454AE0A6629883A9B5E533.png Type: image/png Size: 132 bytes Desc: B53755561F454AE0A6629883A9B5E533.png URL: From Haiti.Noc at digicelgroup.com Tue Jul 7 06:28:20 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 7 Jul 2020 12:28:20 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM Message-ID: Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 2 9 3 14 28 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 20 5 2 0 22 ZTE 2 0 0 0 2 Huawei 4 4 2 0 4 Network 26 9 4 0 28 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 2 0 3 1 28 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 396:45:27 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 331:01:27 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 236:06:27 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402009 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 35:41:27 Transmission Transmission (Indeterminate) Digicel Tx team has been requested for support, concern team is aware, more update will be share once available. INC401981 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/5/2020 21:56 34:27:27 Transmission Transmission (Indeterminate) TX team will go back to the site for further troubleshooting. Next update to share when available INC402050 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D O&M FUEL 7/6/2020 0:48 31:35:27 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( July 6th 2020) at 7:33 PM. ETR to be provided by them INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/6/2020 3:18 29:05:27 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for refueling. INC402083 HAIDS196 JABOIN Sud ZTE 2G D O&M FUEL 7/6/2020 6:01 26:22:27 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( July 6th 2020) at 4:10 PM. ETR to be provided by them INC402152 HDO134 DELMAS_55 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/6/2020 9:33 22:50:27 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset , a genset portable will be installed. ETA:8H30AM INC402433 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/6/2020 14:30 17:53:27 Power Generator failure (Indeterminate) Water connector cut. Follow up is ongoing. Spare not yet available INC402433 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 7/6/2020 14:30 17:53:27 Dependent Affected by the power issue at the main site Affected by HDS292 INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 15:47:27 RBS RBS Fault (DUW failure) Faulty DUW must be replaced. ETR to be provided INC402494 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/6/2020 18:00 14:23:27 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402619 HDO339 GROS_MANGLES Ouest Ericsson 2G D Talkpool 7/6/2020 20:07 12:16:27 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. Follow up is ongoing INC402648 HDC174 NAN FORT Artibonite Ericsson 2G D Talkpool 7/6/2020 20:54 11:29:27 Power Power Failure (Indeterminate) Team is waiting for access. INC402637 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/6/2020 22:46 9:37:27 Power Generator failure (Indeterminate) Team is waiting for access INC402655 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 2:30 5:53:27 Power Power Failure (Indeterminate) Portable genset is out of fuel. Next update to share when available INC402595 HDC260 DESSALINES Artibonite Ericsson 2G+3G+LTE A Talkpool 7/7/2020 5:14 3:09:27 Power Power Failure (Indeterminate) Team is waiting for access. INC402669 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 7/7/2020 5:21 3:02:27 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 8:18 AM INC402673 HAIDO291 DELMAS_3 Port-au-Prince Huawei 2G+3G B Talkpool 7/7/2020 5:25 2:58:27 Power Power Failure (Indeterminate) Team working on site INC402702 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 5:58 2:25:27 Power Power Failure (Indeterminate) Team has been informed. ETA 9:00AM. INC402601 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/7/2020 6:02 2:21:27 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC402516 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/7/2020 6:02 2:21:27 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC402128 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/7/2020 6:02 2:21:27 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402713 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G B Talkpool 7/7/2020 7:10 1:13:27 Power Power Failure (Indeterminate) Team is informed ETA: 8:30 AM INC402600 HAIDO319 SOURCE_MATELAS Ouest Huawei 2G+3G+LTE A Talkpool 7/7/2020 7:21 1:02:27 Power Power Failure (Indeterminate) Team has been informed. ETA 9:00AM. INC402684 HDS009 CYVADIER Sud-Est Ericsson 2G+3G B Talkpool 7/7/2020 7:26 0:57:27 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 9:30 AM INC402678 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B Talkpool 7/7/2020 7:26 0:57:27 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 9:20 AM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jul 7 07:30:16 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 7 Jul 2020 13:30:16 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM Message-ID: Hello All, Received the NOC hourly report done at 9:00 AM Sites off air by Class Class A B C D Total Total 0 9 4 11 24 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 4 1 0 17 ZTE 3 1 0 0 3 Huawei 4 4 4 0 4 Network 22 9 5 0 24 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 18 2 0 3 1 24 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 397:50:58 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 332:06:58 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 237:11:58 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402009 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 36:46:58 Transmission Transmission (Indeterminate) Digicel Tx team has been requested for support, concern team is aware, more update will be share once available. INC401981 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/5/2020 21:56 35:32:58 Transmission Transmission (Indeterminate) TX team will go back to the site for further troubleshooting. Next update to share when available INC402050 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D O&M FUEL 7/6/2020 0:48 32:40:58 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( July 6th 2020) at 7:33 PM. ETR to be provided by them INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/6/2020 3:18 30:10:58 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for refueling. INC402083 HAIDS196 JABOIN Sud ZTE 2G D O&M FUEL 7/6/2020 6:01 27:27:58 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( July 6th 2020) at 4:10 PM. ETR to be provided by them INC402152 HDO134 DELMAS_55 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/6/2020 9:33 23:55:58 Power Generator Failure (Engine Knocking ) Talkpool Breakdown the genset . A portable genset will be install, follow up is ongoing INC402433 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/6/2020 14:30 18:58:58 Power Generator failure (Indeterminate) Water connector cut. Follow up is ongoing. Spare not yet available INC402433 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 7/6/2020 14:30 18:58:58 Dependent Affected by the power issue at the main site Affected by HDS292 INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 16:52:58 RBS RBS Fault (DUW failure) Faulty DUW must be replaced. ETR to be provided INC402619 HDO339 GROS_MANGLES Ouest Ericsson 2G D Talkpool 7/6/2020 20:07 13:21:58 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. Follow up is ongoing INC402637 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/6/2020 22:46 10:42:58 Power Generator failure (Indeterminate) Team is waiting for access INC402655 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 2:30 6:58:58 Power Power Failure (Indeterminate) Portable genset is out of fuel. Next update to share when available INC402673 HAIDO291 DELMAS_3 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/7/2020 5:25 4:03:58 Power Power Failure (Indeterminate) Team still working on site INC402702 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 5:58 3:30:58 Power Power Failure (Indeterminate) Team is on site. INC402601 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/7/2020 6:02 3:26:58 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC402134 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/7/2020 6:02 3:26:58 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402684 HDS009 CYVADIER Sud-Est Ericsson 2G+3G B Talkpool 7/7/2020 7:26 2:02:58 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 9:30 AM INC402678 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B Talkpool 7/7/2020 7:26 2:02:58 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 9:20 AM INC402726 HDO150 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/7/2020 8:10 1:18:58 Power Power Failure (Indeterminate) Team is informed , ETA 9:30AM INC402699 HAIDC022 MORNE_BEL_AIR Artibonite Huawei 2G+3G+LTE B Talkpool 7/7/2020 8:32 0:56:58 Power Power Failure (Indeterminate) Team has been informed, ETA to be provided INC402698 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Talkpool 7/7/2020 8:34 0:54:58 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 9:40 AM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jul 7 07:40:06 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 7 Jul 2020 13:40:06 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 707:25:08 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 584:13:08 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 458:16:08 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 263:39:08 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399689 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 3:30 150:09:08 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399730 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/1/2020 10:14 143:25:08 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399870 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 142:04:08 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 140:09:08 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC400635 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/2/2020 21:05 108:34:08 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 66:27:08 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC402265 HGA026 MACHOKET Nippes Ericsson 3G A Talkpool 7/5/2020 0:10 57:29:08 RBS RBS Fault (RRU failure) Faulty RRU01B5 needed to be replaced. ETR not yet available INC401940 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 7/5/2020 18:06 39:33:08 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare not yet available. INC402545 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 7/6/2020 20:38 13:01:08 Power Power Failure (Indeterminate) Team cannot provide update. INC402128 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/7/2020 6:02 3:37:08 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402681 HDC363 NOYAU Centre Ericsson 2G D Talkpool 7/7/2020 7:14 2:25:08 RBS RBS Fault (Indeterminate) Team has been informed, team cannot provide update.. INC402691 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 7/7/2020 7:46 1:53:08 RBS RBS Fault (Indeterminate) 1800 Mhz band down. Tx team is informed. ETA 11:00 AM Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Tue Jul 7 07:55:08 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Tue, 7 Jul 2020 13:55:08 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM In-Reply-To: References: Message-ID: Send a proper report Moustafa, thanks. Best Regards, [cid:image001.jpg at 01D65444.AD56BB20] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Moustafa Fouad Sent: Monday, July 6, 2020 10:04 PM To: John Ormonde ; Haiti Noc ; 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; Journal ; Muhammad Irshad ; Bernard Yacoub ; Mohammed Shardow ; Mohammed Shardow Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: [EXTERNAL] RE: NOC hourly report at 8:00 PM Hello John Please review attached HDS 223 site Photos fuel sensor cleaned , issue resolved HDO301 fuel sensor calibrated , but automation not resolved yet will feed back By tomorrow Thanks Moustafa Fouad From: John Ormonde > Sent: Sunday, July 5, 2020 9:42 PM To: Haiti Noc >; 'fibertt at tpmanagementsa.com' >; 'fon at tpmanagementsa.com' >; 'hpu.maintenance at tpmanagementsa.com' >; 'hpu_alarms at tpmanagementsa.com' >; 'msc at tpmanagementsa.com' >; 'powertt at tpmanagementsa.com' >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; 'tp.fo at tpmanagementsa.com' >; 'tp.imc.haiti at tpmanagementsa.com' >; 'tp.ran at tpmanagementsa.com' >; 'tp_tech at tpmanagementsa.com' >; Jithin J Singh >; 'Astrid' >; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana >; Journal >; Muhammad Irshad >; Bernard Yacoub >; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Hai_Tech_O&M > Subject: Re: [Tp.fo] NOC hourly report at 8:00 PM HDO525: Should not be confirmed down for fuel. Photographs show an external tank missing plumbing reporting an Epower down for fuel. Not acceptable. HDS223: ETA for hybrid team has been requested twice, no response. HDO301: New ASCOT HPUX4 reported down for fuel at 10%, should not be accepted. Hybrid team should be dispatched as configuration is 20% low fuel level warning and 5% electrical trip to switch off the genset. HDC171: Rescue been organized, awaiting ETA. Best Regards, [cid:image004.jpg at 01D65444.AD374C40] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Sunday, July 5, 2020 8:49 PM To: Haiti Noc >; 'fibertt at tpmanagementsa.com' >; 'fon at tpmanagementsa.com' >; 'hpu.maintenance at tpmanagementsa.com' >; 'hpu_alarms at tpmanagementsa.com' >; 'msc at tpmanagementsa.com' >; 'powertt at tpmanagementsa.com' >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; 'tp.fo at tpmanagementsa.com' >; 'tp.imc.haiti at tpmanagementsa.com' >; 'tp.ran at tpmanagementsa.com' >; 'tp_tech at tpmanagementsa.com' >; Jithin J Singh >; 'Astrid' >; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana >; journal.ht at talkpool.com; Muhammad Irshad >; Bernard Yacoub >; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Hai_Tech_O&M > Subject: NOC hourly report at 8:00 PM Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 4 3 4 7 18 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 9 2 1 0 10 ZTE 4 4 2 0 4 Huawei 4 4 3 0 4 Network 17 10 6 0 18 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 11 4 0 1 2 18 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 15.0141088 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 295:26:31 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 200:31:31 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 106:36:31 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Spare will be sent at the region for replacement. ETR will share as soon as possible. INC401247 HDO455 DUPIN_CORNILLON Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 36:32:31 Power Generator Failure (Alternator Failure) DC Alternator, Oil sensor, Starter battery faulty and water sensor faulty. Spares not yet available . INC401247 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 36:32:31 Dependent Affected by the power issue at the main site Affected by HDO455 INC401451 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/4/2020 16:42 28:06:31 Power Power Failure (Solar System failure) The site will be back in service once the batteries get enough charge from the sun energy INC401553 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/4/2020 19:42 25:06:31 RBS RBS Fault (AMM failure) Faulty AMM 6PC. Spare part not yet available. ETR to be provided INC401730 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/5/2020 4:26 16:22:31 Power Generator Failure (Engine Knocking ) Talkpool team broke the genset. ETR to be provided by them INC401734 HAIDS223 KA_VIO Sud ZTE 2G+3G C O&M FUEL 7/5/2020 5:05 15:43:31 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( July 5th 2020) at 10:00 am. Hybrid Talkpool team support required before refueling. INC401909 HDC171 GROS_MORNE Artibonite Ericsson 2G D O&M_Fuel 7/5/2020 14:08 6:40:31 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/05/2020 at 06h28 PM. Feedback is expected from them INC401910 HDO655 UN_DELTA_CAMP_COW Port-au-Prince Huawei 2G+3G C Talkpool 7/5/2020 14:19 6:29:31 Power Generator failure (Indeterminate) Access cannot be provided during the weekend, site is located in the UN Camp. INC401848 HDC270 CRETE_A_PIEROT Artibonite Ericsson 3G B Talkpool 7/5/2020 15:10 5:38:31 Power Generator failure (Indeterminate) TX team was on the site but confirmed power issue. Power team has been informed. ETA: Not yet available INC401931 HAIDO301 BONNET Ouest Huawei 2G+3G+LTE A O&M_Fuel 7/5/2020 17:04 3:44:31 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/05/2020 at 08h15 PM. Feedback is expected from them INC401931 HAIDO302 GANTHIER Ouest Huawei 2G+3G+LTE A O&M_Fuel 7/5/2020 17:04 3:44:31 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO301 INC401871 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 7/5/2020 17:30 3:18:31 Fuel Generator failure (Fuel issue) Fuel team is informed, 07/05/2020 06:55 pm ETA to be provided. INC401873 HAIDO610 SANTO_25 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/5/2020 17:54 2:54:31 Power Generator failure (Indeterminate) Due to heavy rain , team cannot reach the site now , ETR to be provided INC401949 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/5/2020 19:45 1:03:31 Power Generator failure (Indeterminate) Team has been informed , ETA 20:10 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool July 6th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 6th INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security July 6th INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 8th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.jpg Type: image/jpeg Size: 2390 bytes Desc: image004.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image005.jpg Type: image/jpeg Size: 10377 bytes Desc: image005.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 2390 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jul 7 09:17:44 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 7 Jul 2020 15:17:44 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 0 8 3 9 20 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 12 4 1 0 14 ZTE 3 1 0 0 3 Huawei 3 3 2 0 3 Network 18 8 3 0 20 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 13 2 0 3 2 20 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 399:38:42 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 333:54:42 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 238:59:42 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402009 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 38:34:42 Transmission Transmission (Indeterminate) Digicel Tx team has been requested for support, concern team is aware, more update will be share once available. INC401981 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/5/2020 21:56 37:20:42 Transmission Transmission (Indeterminate) BSC team has been informed, more update will be share once available. INC402050 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D O&M FUEL 7/6/2020 0:48 34:28:42 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( July 6th 2020) at 7:33 PM. ETR to be provided by them INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/6/2020 3:18 31:58:42 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for refueling. INC402083 HAIDS196 JABOIN Sud ZTE 2G D O&M FUEL 7/6/2020 6:01 29:15:42 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( July 6th 2020) at 4:10 PM. ETR to be provided by them INC402152 HDO134 DELMAS_55 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/6/2020 9:33 25:43:42 Power Generator Failure (Engine Knocking ) Talkpool Breakdown the genset . Team on site waiting for acess to install a portable genset INC402433 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/6/2020 14:30 20:46:42 Power Generator failure (Indeterminate) Water connector cut. Follow up is ongoing. Spare not yet available INC402433 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 7/6/2020 14:30 20:46:42 Dependent Affected by the power issue at the main site Affected by HDS292 INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 18:40:42 RBS RBS Fault (DUW failure) Faulty DUW must be replaced. ETR to be provided INC402619 HDO339 GROS_MANGLES Ouest Ericsson 2G D Talkpool 7/6/2020 20:07 15:09:42 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. Follow up is ongoing INC402673 HAIDO291 DELMAS_3 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/7/2020 5:25 5:51:42 Power Power Failure (Indeterminate) Starter battery low , Team looking for another one to start the genset INC402678 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B Talkpool 7/7/2020 7:02 4:14:42 Power Generator failure (Indeterminate) Team has been dispatched. New ETA: 11:18 AM INC402684 HDS009 CYVADIER Sud-Est Ericsson 2G+3G B Talkpool 7/7/2020 7:26 3:50:42 Power Generator failure (Indeterminate) Team is working on the site INC402816 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G B Talkpool 7/7/2020 9:19 1:57:42 Power Power Failure (Indeterminate) Team working on site INC402821 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 9:26 1:50:42 Power Generator failure (Indeterminate) Team has been dispatched. New ETA: 11:20 AM INC402831 HDC154 SAVANNE_LONGUE Artibonite Ericsson 2G D Talkpool 7/7/2020 10:02 1:14:42 Power Power Failure (Indeterminate) Team has been informed, ETA 12:00PM. INC402831 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 7/7/2020 10:02 1:14:42 Dependent Affected by the power issue at the main site Affected by HDC154 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jul 7 10:28:26 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 7 Jul 2020 16:28:26 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 710:13:18 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 587:01:18 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 461:04:18 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC399689 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/1/2020 3:30 152:57:18 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399730 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/1/2020 10:14 146:13:18 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399870 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 144:52:18 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 142:57:18 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC400635 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/2/2020 21:05 111:22:18 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 69:15:18 RBS RBS Fault (Software Issue) License issue. BSS Team is aware and feedback expected from them INC402265 HGA026 MACHOKET Nippes Ericsson 3G A Talkpool 7/5/2020 0:10 60:17:18 RBS RBS Fault (RRU failure) Faulty RRU01B5 needed to be replaced. ETR not yet available INC402545 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 7/6/2020 20:38 15:49:18 Power Power Failure (Indeterminate) Team has been informed, ETA 12:15 PM. INC402128 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/7/2020 6:02 6:25:18 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402614 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/7/2020 6:02 6:25:18 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402681 HDC363 NOYAU Centre Ericsson 2G D Talkpool 7/7/2020 7:14 5:13:18 RBS RBS Fault (Indeterminate) Team is waiting for access INC402691 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 7/7/2020 7:46 4:41:18 RBS RBS Fault (Indeterminate) 1800 Mhz band down. Tx team is informed. ETA not yet available INC402601 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/7/2020 10:04 2:23:18 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402625 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 7/7/2020 11:28 0:59:18 RBS RBS Fault (DXU failure) DXU Faulty, spare need to be replaced. ETR to be provided. INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 0:37:18 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jul 7 12:18:45 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 7 Jul 2020 18:18:45 +0000 Subject: [Rantt] NOC hourly report at 2:00 PM Message-ID: Hello All, Received the NOC hourly report done at 2:00 PM Sites off air by Class Class A B C D Total Total 3 6 4 6 19 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 11 3 1 0 13 ZTE 4 4 1 0 4 Huawei 2 2 2 0 2 Network 17 9 4 0 19 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 14 1 0 3 1 19 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 402:38:35 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 336:54:35 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 241:59:35 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402009 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 41:34:35 Transmission Transmission (Indeterminate) Digicel Tx team has been requested for support, concern team is aware, more update will be share once available. INC401981 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/5/2020 21:56 40:20:35 Transmission Transmission (Indeterminate) BSC team has been informed, more update will be share once available. INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/6/2020 3:18 34:58:35 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for refueling. INC402433 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/6/2020 14:30 23:46:35 Power Generator failure (Indeterminate) Water connector cut. Follow up is ongoing. Spare not yet available INC402433 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 7/6/2020 14:30 23:46:35 Dependent Affected by the power issue at the main site Affected by HDS292 INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 21:40:35 RBS RBS Fault (DUW failure) Faulty DUW must be replaced. ETR to be provided INC402619 HDO339 GROS_MANGLES Ouest Ericsson 2G D Talkpool 7/6/2020 20:07 18:09:35 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. Follow up is ongoing INC402880 HDO245 VILLAGE RAPATRIE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/7/2020 0:05 14:11:35 Power Generator failure (Indeterminate) Team on site , waiting for access INC402678 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B Talkpool 7/7/2020 7:02 7:14:35 Power Generator failure (Indeterminate) Team is working on the site INC402821 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 7/7/2020 9:26 4:50:35 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( July 7th 2020) at 01:30 PM. ETR to be provided by them INC402869 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 11:43 2:33:35 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC402929 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 7/7/2020 12:42 1:34:35 Power Power Failure (Indeterminate) Team has been informed, ETA 3:00PM. INC402938 HAIDC022 MORNE_BEL_AIR Artibonite Ericsson 2G B Talkpool 7/7/2020 12:57 1:19:35 Power Power Failure (Indeterminate) Team has been informed, ETA 2:00PM expired more update is expected from team. INC402940 HDO642 MAKANDAL_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/7/2020 13:15 1:01:35 Power Generator failure (Indeterminate) Team is informed , ETA 2:15PM INC402943 HAIDO622 BIZOTON_ 61 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/7/2020 13:36 0:40:35 Power Generator failure (Indeterminate) Team is informed , ETA 3:15PM INC402868 HAIGA050 JEREMIE_TOWN Grande-Anse ZTE 2G+3G A Talkpool 7/7/2020 13:50 0:26:35 Power Generator failure (Indeterminate) Team is working on the site ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jul 7 12:25:44 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 7 Jul 2020 18:25:44 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (2:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 2:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 712:10:32 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 588:58:32 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 463:01:32 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC399870 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 146:49:32 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 144:54:32 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC400635 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/2/2020 21:05 113:19:32 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 71:12:32 RBS RBS Fault (Software Issue) License issue. BSS Team is aware and feedback expected from them INC402265 HGA026 MACHOKET Nippes Ericsson 3G A Talkpool 7/5/2020 0:10 62:14:32 RBS RBS Fault (RRU failure) Faulty RRU01B5 needed to be replaced. ETR not yet available INC402545 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 7/6/2020 20:38 17:46:32 Power Power Failure (Indeterminate) Team on site INC402128 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/7/2020 6:02 8:22:32 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402614 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/7/2020 6:02 8:22:32 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402681 HDC363 NOYAU Centre Ericsson 2G D Talkpool 7/7/2020 7:14 7:10:32 RBS RBS Fault (Indeterminate) Access issue, Site inspector is making the follow up. INC402601 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/7/2020 10:04 4:20:32 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402625 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 7/7/2020 11:28 2:56:32 RBS RBS Fault (DXU failure) DXU Faulty, spare need to be replaced. ETR to be provided. INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 2:34:32 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402916 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 12:00 2:24:32 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 2:24:32 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Tue Jul 7 12:29:55 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Tue, 7 Jul 2020 18:29:55 +0000 Subject: [Rantt] NOC hourly report at 2:00 PM In-Reply-To: References: Message-ID: Hello NOC, Please see the updated comments ? * HDO245 ? TICKET SINCE 07-07-0202 12:05PM, NOW SITE RESTORED * HDO406 ? OUT OF FUEL * HDO642 ? TEAM IS WORKING ON SITE Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 07 July 2020 14:20 To: Haiti Noc; 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; Journal; Muhammad Irshad; Bernard Yacoub; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy; Eng Teck Ng; HAI_Tech_Noc; Geoffrey Collins; Frantz Jean Baptiste; Jean Yvelt Marseille; Hai_Tech_O&M Subject: [Tp.imc.haiti] NOC hourly report at 2:00 PM Hello All, Received the NOC hourly report done at 2:00 PM Sites off air by Class Class A B C D Total Total 3 6 4 6 19 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 11 3 1 0 13 ZTE 4 4 1 0 4 Huawei 2 2 2 0 2 Network 17 9 4 0 19 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 14 1 0 3 1 19 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 402:38:35 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 336:54:35 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 241:59:35 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402009 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 41:34:35 Transmission Transmission (Indeterminate) Digicel Tx team has been requested for support, concern team is aware, more update will be share once available. INC401981 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/5/2020 21:56 40:20:35 Transmission Transmission (Indeterminate) BSC team has been informed, more update will be share once available. INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/6/2020 3:18 34:58:35 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for refueling. INC402433 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/6/2020 14:30 23:46:35 Power Generator failure (Indeterminate) Water connector cut. Follow up is ongoing. Spare not yet available INC402433 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 7/6/2020 14:30 23:46:35 Dependent Affected by the power issue at the main site Affected by HDS292 INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 21:40:35 RBS RBS Fault (DUW failure) Faulty DUW must be replaced. ETR to be provided INC402619 HDO339 GROS_MANGLES Ouest Ericsson 2G D Talkpool 7/6/2020 20:07 18:09:35 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. Follow up is ongoing INC402880 HDO245 VILLAGE RAPATRIE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/7/2020 0:05 14:11:35 Power Generator failure (Indeterminate) Team on site , waiting for access INC402678 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B Talkpool 7/7/2020 7:02 7:14:35 Power Generator failure (Indeterminate) Team is working on the site INC402821 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 7/7/2020 9:26 4:50:35 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( July 7th 2020) at 01:30 PM. ETR to be provided by them INC402869 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 11:43 2:33:35 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC402929 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 7/7/2020 12:42 1:34:35 Power Power Failure (Indeterminate) Team has been informed, ETA 3:00PM. INC402938 HAIDC022 MORNE_BEL_AIR Artibonite Ericsson 2G B Talkpool 7/7/2020 12:57 1:19:35 Power Power Failure (Indeterminate) Team has been informed, ETA 2:00PM expired more update is expected from team. INC402940 HDO642 MAKANDAL_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/7/2020 13:15 1:01:35 Power Generator failure (Indeterminate) Team is informed , ETA 2:15PM INC402943 HAIDO622 BIZOTON_ 61 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/7/2020 13:36 0:40:35 Power Generator failure (Indeterminate) Team is informed , ETA 3:15PM INC402868 HAIGA050 JEREMIE_TOWN Grande-Anse ZTE 2G+3G A Talkpool 7/7/2020 13:50 0:26:35 Power Generator failure (Indeterminate) Team is working on the site * Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Name: 584230E9310F4BB087133620ADAC968D.png Type: image/png Size: 132 bytes Desc: 584230E9310F4BB087133620ADAC968D.png URL: From Haiti.Noc at digicelgroup.com Tue Jul 7 14:33:06 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 7 Jul 2020 20:33:06 +0000 Subject: [Rantt] NOC hourly report at 4:00 PM Message-ID: Hello All, Received the NOC hourly report done at 4:00 PM Sites off air by Class Class A B C D Total Total 4 10 5 5 24 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 10 4 3 0 14 ZTE 8 8 1 0 8 Huawei 2 2 2 0 2 Network 20 14 6 0 24 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 14 2 0 3 5 24 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 404:51:05 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 339:07:05 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 244:12:05 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 43:47:05 Transmission Transmission (Indeterminate) Tx team is working on site. INC401981 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/5/2020 21:56 42:33:05 Transmission Transmission (Indeterminate) BSC team has been informed, more update will be share once available. INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/6/2020 3:18 37:11:05 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for refueling. INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 23:53:05 RBS RBS Fault (DUW failure) Faulty DUW must be replaced. ETR to be provided INC402619 HDO339 GROS_MANGLES Ouest Ericsson 2G D Talkpool 7/6/2020 20:07 20:22:05 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. Follow up is ongoing INC402678 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B O&M FUEL 7/7/2020 7:02 9:27:05 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( July 7th 2020) at 01:18 PM. ETR to be provided by them INC402821 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 7/7/2020 9:26 7:03:05 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( July 7th 2020) at 01:30 PM. ETR to be provided by them INC402869 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 11:43 4:46:05 Power Generator failure (Indeterminate) Talkpool can't provide to this site INC402929 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 7/7/2020 12:42 3:47:05 Power Power Failure (Indeterminate) Team has been informed, ETA 3:00PM expired team cannot provide update. INC402975 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G B Talkpool 7/7/2020 15:15 1:14:05 Power Power Failure (Indeterminate) Team has been informed, ETA 5:00PM. INC402976 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/7/2020 15:16 1:13:05 Power Generator failure (Indeterminate) Portable genset is out of fuel , follow up is ongoing for refueling INC402976 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/7/2020 15:16 1:13:05 Dependent Affected by the power issue at the main site Attached to HDO592 INC402978 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 2G A Talkpool 7/7/2020 15:16 1:13:05 Power Power Failure (Indeterminate) Power team has been requested, ETA to be provided. INC403034 HAIGA130 PREVILE Grande-Anse ZTE 2G+3G B Talkpool 7/7/2020 15:37 0:52:05 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC403034 HAIGA150 PREVILE_II Grande-Anse ZTE 2G+3G B Talkpool 7/7/2020 15:37 0:52:05 Dependent Affected by the power issue at the main site Affected by HGA130 INC403034 HAIGA101 MORON Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 15:37 0:52:05 Dependent Affected by the power issue at the main site Affected by HGA130 INC403034 HAIGA100 MARFRANC Grande-Anse ZTE 2G+3G B Talkpool 7/7/2020 15:37 0:52:05 Dependent Affected by the power issue at the main site Affected by HGA130 INC402986 HDC200 HINCHE_RESOLY Centre Ericsson 3G+LTE A Talkpool 7/7/2020 15:38 0:51:05 Power Power Failure (Indeterminate) Team has been informed, ETA 4:45PM. INC402986 HDC215 HINCHE_AVIATION Centre Ericsson 3G+LTE B Talkpool 7/7/2020 15:38 0:51:05 Dependent Affected by the power issue at the main site Affected by HDC200 INC402963 HAIDO108 BROCHETTE_99 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/7/2020 15:52 0:37:05 Power Generator failure (Indeterminate) Team is informed , ETA 4:30PM INC402990 HDS262 LAROUX_PAYS Sud Ericsson 2G+3G D Talkpool 7/7/2020 15:58 0:31:05 Power Generator failure (Indeterminate) Team is informed. ETA not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Woidland.Sylne at digicelgroup.com Tue Jul 7 14:56:26 2020 From: Woidland.Sylne at digicelgroup.com (Woidland Sylne) Date: Tue, 7 Jul 2020 20:56:26 +0000 Subject: [Rantt] NOC hourly report at 4:00 PM In-Reply-To: References: Message-ID: NOC, HDO406 already refueled and remedy update also since 3h43 PM, power team requested for it. [cid:image002.png at 01D6547F.89516140] Regards, Woidland Sylne From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Tuesday, July 7, 2020 4:33 PM To: Haiti Noc ; 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: NOC hourly report at 4:00 PM Hello All, Received the NOC hourly report done at 4:00 PM Sites off air by Class Class A B C D Total Total 4 10 5 5 24 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 10 4 3 0 14 ZTE 8 8 1 0 8 Huawei 2 2 2 0 2 Network 20 14 6 0 24 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 14 2 0 3 5 24 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 404:51:05 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 339:07:05 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 244:12:05 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 43:47:05 Transmission Transmission (Indeterminate) Tx team is working on site. INC401981 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/5/2020 21:56 42:33:05 Transmission Transmission (Indeterminate) BSC team has been informed, more update will be share once available. INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/6/2020 3:18 37:11:05 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for refueling. INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 23:53:05 RBS RBS Fault (DUW failure) Faulty DUW must be replaced. ETR to be provided INC402619 HDO339 GROS_MANGLES Ouest Ericsson 2G D Talkpool 7/6/2020 20:07 20:22:05 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. Follow up is ongoing INC402678 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B O&M FUEL 7/7/2020 7:02 9:27:05 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( July 7th 2020) at 01:18 PM. ETR to be provided by them INC402821 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 7/7/2020 9:26 7:03:05 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( July 7th 2020) at 01:30 PM. ETR to be provided by them INC402869 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 11:43 4:46:05 Power Generator failure (Indeterminate) Talkpool can't provide to this site INC402929 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 7/7/2020 12:42 3:47:05 Power Power Failure (Indeterminate) Team has been informed, ETA 3:00PM expired team cannot provide update. INC402975 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G B Talkpool 7/7/2020 15:15 1:14:05 Power Power Failure (Indeterminate) Team has been informed, ETA 5:00PM. INC402976 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/7/2020 15:16 1:13:05 Power Generator failure (Indeterminate) Portable genset is out of fuel , follow up is ongoing for refueling INC402976 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/7/2020 15:16 1:13:05 Dependent Affected by the power issue at the main site Attached to HDO592 INC402978 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 2G A Talkpool 7/7/2020 15:16 1:13:05 Power Power Failure (Indeterminate) Power team has been requested, ETA to be provided. INC403034 HAIGA130 PREVILE Grande-Anse ZTE 2G+3G B Talkpool 7/7/2020 15:37 0:52:05 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC403034 HAIGA150 PREVILE_II Grande-Anse ZTE 2G+3G B Talkpool 7/7/2020 15:37 0:52:05 Dependent Affected by the power issue at the main site Affected by HGA130 INC403034 HAIGA101 MORON Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 15:37 0:52:05 Dependent Affected by the power issue at the main site Affected by HGA130 INC403034 HAIGA100 MARFRANC Grande-Anse ZTE 2G+3G B Talkpool 7/7/2020 15:37 0:52:05 Dependent Affected by the power issue at the main site Affected by HGA130 INC402986 HDC200 HINCHE_RESOLY Centre Ericsson 3G+LTE A Talkpool 7/7/2020 15:38 0:51:05 Power Power Failure (Indeterminate) Team has been informed, ETA 4:45PM. INC402986 HDC215 HINCHE_AVIATION Centre Ericsson 3G+LTE B Talkpool 7/7/2020 15:38 0:51:05 Dependent Affected by the power issue at the main site Affected by HDC200 INC402963 HAIDO108 BROCHETTE_99 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/7/2020 15:52 0:37:05 Power Generator failure (Indeterminate) Team is informed , ETA 4:30PM INC402990 HDS262 LAROUX_PAYS Sud Ericsson 2G+3G D Talkpool 7/7/2020 15:58 0:31:05 Power Generator failure (Indeterminate) Team is informed. ETA not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 13466 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 10377 bytes Desc: image003.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jul 7 16:35:56 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 7 Jul 2020 22:35:56 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 716:14:41 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 593:02:41 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 467:05:41 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 150:53:41 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 148:58:41 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC400635 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/2/2020 21:05 117:23:41 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 75:16:41 RBS RBS Fault (Software Issue) License issue. BSS Team is aware and feedback expected from them INC402265 HGA026 MACHOKET Nippes Ericsson 3G A Talkpool 7/5/2020 0:10 66:18:41 RBS RBS Fault (RRU failure) Faulty RRU01B5 needed to be replaced. ETR not yet available INC402128 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/7/2020 6:02 12:26:41 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402614 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/7/2020 6:02 12:26:41 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402601 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/7/2020 10:04 8:24:41 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 6:38:41 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402916 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 12:00 6:28:41 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 6:28:41 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402956 HGA016 MORNE_OKO Nippes Ericsson 2G C Talkpool 7/7/2020 14:20 4:08:41 RBS RBS Fault (Indeterminate) 1800 MHz band down. Tx team is informed. ETA 7:15 PM Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jul 7 17:28:02 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 7 Jul 2020 23:28:02 +0000 Subject: [Rantt] NOC SITES REPORT updated for this July 7th, 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this July 7th, 2020 till 7:00 PM > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 407:43:16 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 341:59:16 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 247:04:16 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 46:39:16 Transmission Transmission (Indeterminate) Tx team is working on site. INC401981 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/5/2020 21:56 45:25:16 Transmission Transmission (Indeterminate) BSC team has been informed, more update will be share once available. INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/6/2020 3:18 40:03:16 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for refueling. INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 26:45:16 RBS RBS Fault (DUW failure) Faulty DUW must be replaced. ETR to be provided INC402619 HDO339 GROS_MANGLES Ouest Ericsson 2G D Talkpool 7/6/2020 20:07 23:14:16 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. Follow up is ongoing INC402678 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B Talkpool 7/7/2020 7:02 12:19:16 Power Generator failure (Indeterminate) Fuel added. Power team is requested for site restoration. ETA not yet available INC402821 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 7/7/2020 9:26 9:55:16 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( July 7th 2020) at 01:30 PM. ETR to be provided by them INC402869 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 11:43 7:38:16 Power Generator failure (Indeterminate) Talkpool can't provide to this site INC403034 HAIGA130 PREVILE Grande-Anse ZTE 2G+3G B Talkpool 7/7/2020 15:37 3:44:16 Power Generator failure (Indeterminate) Team is working on the site INC403034 HAIGA150 PREVILE_II Grande-Anse ZTE 2G+3G B Talkpool 7/7/2020 15:37 3:44:16 Dependent Affected by the power issue at the main site Affected by HGA130 INC403034 HAIGA101 MORON Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 15:37 3:44:16 Dependent Affected by the power issue at the main site Affected by HGA130 INC403034 HAIGA100 MARFRANC Grande-Anse ZTE 2G+3G B Talkpool 7/7/2020 15:37 3:44:16 Dependent Affected by the power issue at the main site Affected by HGA130 INC402987 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 7/7/2020 15:38 3:43:16 Power Generator failure (Indeterminate) Team is informed. ETA 7:50 PM INC402987 HGA047 VALADE Nippes Ericsson 2G D Talkpool 7/7/2020 15:38 3:43:16 Dependent Affected by the power issue at the main site Affected by HGA031 INC402990 HDS262 LAROUX_PAYS Sud Ericsson 2G D Talkpool 7/7/2020 15:58 3:23:16 Power Generator failure (Indeterminate) Talkpool can't provide to this site INC403035 HAIDO186 TI_PLACE_CAZEAU Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/7/2020 16:13 3:08:16 Power Generator failure (Indeterminate) ETA expired , new ETA 7:15PM INC403066 HDO402 LAFITEAU Ouest Ericsson 2G B Talkpool 7/7/2020 16:37 2:44:16 Power Power Failure (Indeterminate) Team has been informed, ETA 8:00PM. INC403107 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 7/7/2020 17:23 1:58:16 Fuel Generator failure (Fuel issue) Fuel Team is informed since 7/7/2020 ,6:19PM .ETR to be provide by them INC403116 HDC270 CRETE_A_PIEROT Artibonite Ericsson 2G+3G B Talkpool 7/7/2020 18:38 0:43:16 Power Power Failure (Indeterminate) Team is aware, ETA to be provided. INC403082 HDN256 CAMPS-LOUISE Nord Ericsson 2G D Talkpool 7/7/2020 18:46 0:35:16 Power Power Failure (Indeterminate) Team is aware, ETA to be provided. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 717:07:51 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 593:55:51 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 467:58:51 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 151:46:51 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 149:51:51 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC400635 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/2/2020 21:05 118:16:51 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 76:09:51 RBS RBS Fault (Software Issue) License issue. BSS Team is aware and feedback expected from them INC402265 HGA026 MACHOKET Nippes Ericsson 3G A Talkpool 7/5/2020 0:10 67:11:51 RBS RBS Fault (RRU failure) Faulty RRU01B5 needed to be replaced. ETR not yet available INC402128 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/7/2020 6:02 13:19:51 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402614 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/7/2020 6:02 13:19:51 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402601 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/7/2020 10:04 9:17:51 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 7:31:51 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402916 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 12:00 7:21:51 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 7:21:51 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402956 HGA016 MORNE_OKO Nippes Ericsson 2G C Talkpool 7/7/2020 14:20 5:01:51 RBS RBS Fault (Indeterminate) 1800 MHz band. Tx team is informed. ETA 7:15 PM Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC402587 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/7/2020 4:26 7/7/2020 7:50 3:24:00 4:00:00 Compliant Power Generator failure (Indeterminate) Backup genset was out of fuel OK Team added fuel in the Portatif Genset INC402587 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/7/2020 4:26 7/7/2020 7:50 3:24:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO592 Cascaded Back in service with the main site INC402629 HDO150 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/7/2020 0:40 7/7/2020 7:30 6:50:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure due to oil sensor issue Need to be justified reset alarm, restart INC402713 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G B Talkpool 7/7/2020 7:10 7/7/2020 8:30 1:20:00 4:00:00 Compliant Power Generator Failure (Underspeed) under speed due tocreeping dirty OK Team clean it, 1/2 gal coolant added, restart INC402726 HDO150 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/7/2020 8:10 7/7/2020 10:20 2:10:00 4:00:00 Compliant Power Generator failure(Emergency Stop Button Pressed ) Button stop press OK unpressed button , reset alarm and restart genset INC402152 HDO134 DELMAS_55 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/6/2020 9:33 7/7/2020 11:20 25:47:00 4:00:00 Not Compliant Power Generator Failure (Engine Knocking ) Engine knocking Spare A portable genset has been installed INC402816 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G B Talkpool 7/7/2020 9:19 7/7/2020 12:20 3:01:00 4:00:00 Compliant Power Generator Failure (Underspeed) under speed due to solenoid faulty OK T eam remove it and restart the genset INC402673 HAIDO291 DELMAS_3 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/7/2020 5:25 7/7/2020 12:20 6:55:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure due to oil insufficient, Need to be justified 1 gallon oil added, restart with another INC402880 HDO245 VILLAGE RAPATRIE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/7/2020 12:05 7/7/2020 14:20 2:15:00 4:00:00 Compliant Power Generator failure (High temperature) High temp due to radiator dirty OK Refresh with water, 1 gallon coolant added INC402940 HDO642 MAKANDAL_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/7/2020 13:15 7/7/2020 14:45 1:30:00 4:00:00 Compliant Power Generator failure (Indeterminate) Fail to start due to terminal battery loose OK 1/4 gal coolant added INC402943 HAIDO622 BIZOTON_ 61 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/7/2020 13:36 7/7/2020 15:45 2:09:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) No alarm displayed, due to Starter battery faulty OK check all things, restart with another battery INC402963 HAIDO108 BROCHETTE_99 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/7/2020 15:52 7/7/2020 16:52 1:00:00 4:00:00 Compliant Power Generator failure (Indeterminate) High temp due to fan belt broken OK replaced it, 1 gal coolant added INC402976 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/7/2020 15:16 7/7/2020 17:40 2:24:00 4:00:00 Compliant Power Generator failure (Indeterminate) Backup genset was out of fuel OK Team added fuel in the Portatif Genset INC402976 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/7/2020 15:16 7/7/2020 17:40 2:24:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO592 Cascaded Back in service with the main site INC402559 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/6/2020 23:58 7/7/2020 8:16 8:18:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal Solar system failure Need to be justified INC402669 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 7/7/2020 5:21 7/7/2020 10:03 4:42:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site up by itself INC402637 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/6/2020 22:46 7/7/2020 10:26 11:40:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Low oil pressure Need to be justified 1 Gallon and a half of oil was added. INC402698 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Talkpool 7/7/2020 8:34 7/7/2020 10:49 2:15:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site up by itself INC402832 HDO366 SIGNOT Ouest Ericsson 2G A Talkpool 7/7/2020 10:10 7/7/2020 10:50 0:40:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site up by itself INC402832 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 7/7/2020 10:10 7/7/2020 10:50 0:40:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO366 Cascaded Back in service with the main site. INC402832 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 7/7/2020 10:10 7/7/2020 10:50 0:40:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO366 Cascaded Back in service with the main site. INC402832 HDO378 CHATULEY Ouest Ericsson 2G A Talkpool 7/7/2020 10:10 7/7/2020 10:50 0:40:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO366 Cascaded Back in service with the main site. INC402832 HDO364 LEOGANE_LIBERTE Ouest Ericsson 2G A Talkpool 7/7/2020 10:10 7/7/2020 10:50 0:40:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO366 Cascaded Back in service with the main site. INC402832 HDO367 DARBONNE Ouest Ericsson 2G A Talkpool 7/7/2020 10:10 7/7/2020 10:50 0:40:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO366 Cascaded Back in service with the main site. INC402832 HDO389 CA IRA_COW Ouest Ericsson 2G D Talkpool 7/7/2020 10:10 7/7/2020 10:50 0:40:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO366 Cascaded Back in service with the main site. INC402083 HAIDS196 JABOIN Sud ZTE 2G D O&M FUEL 7/6/2020 6:01 7/7/2020 13:49 31:48:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Site up, more information is expected from team. INC402684 HDS009 CYVADIER Sud-Est Ericsson 2G+3G B Talkpool 7/7/2020 7:26 7/7/2020 14:03 6:37:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate Need to be justified RBS has been boosted with AC current INC402050 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D O&M FUEL 7/6/2020 0:48 7/7/2020 15:17 38:29:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Site up, more information is expected from team. INC402868 HAIGA050 JEREMIE_TOWN Grande-Anse ZTE 2G+3G A Talkpool 7/7/2020 13:50 7/7/2020 15:40 1:50:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC403063 HAIDS238 BONPAS Sud ZTE 2G+3G C Talkpool 7/7/2020 16:49 7/7/2020 18:00 1:11:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC403063 HAIDS281 CARREFOUR GROS CHAUDI?RE Sud ZTE 2G+3G C Talkpool 7/7/2020 16:49 7/7/2020 18:00 1:11:00 4:00:00 Compliant Dependent Generator failure (Indeterminate) Affected by HDS238 Cascaded Back in service with the main site. INC403063 HAIDS219 RADIO_PARADIS Sud ZTE 2G+3G C Talkpool 7/7/2020 16:49 7/7/2020 18:00 1:11:00 4:00:00 Compliant Dependent Generator failure (Indeterminate) Affected by HDS238 Cascaded Back in service with the main site. INC403063 HAIDS280 CONETE Sud ZTE 2G+3G D Talkpool 7/7/2020 16:49 7/7/2020 18:00 1:11:00 4:00:00 Compliant Dependent Generator failure (Indeterminate) Affected by HDS238 Cascaded Back in service with the main site. INC403063 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 7/7/2020 16:49 7/7/2020 18:00 1:11:00 4:00:00 Compliant Dependent Generator failure (Indeterminate) Affected by HDS238 Cascaded Back in service with the main site. INC402529 HDC356 POULIE Centre Ericsson 2G D Talkpool 7/6/2020 19:18 7/7/2020 19:40 24:22:00 4:00:00 Compliant Power Generator failure (High temperature) High temp Need to be justified 1gal coolant added and genset restarted. INC402566 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 7/7/2020 1:50 7/7/2020 19:50 18:00:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate. Need to be justified Team fix the issue and genset restarted. INC402648 HDC174 NAN FORT Artibonite Ericsson 2G D Talkpool 7/6/2020 20:54 7/7/2020 20:50 23:56:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate. Need to be justified Board breaker reset and genset restarted manually. INC402595 HDC260 DESSALINES Artibonite Ericsson 2G+3G+LTE A Talkpool 7/7/2020 5:14 7/7/2020 8:22 3:08:00 4:00:00 Compliant Power Generator failure (Indeterminate) Pending Need to be justified RCA and resolution details still pending form contractor INC402494 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/6/2020 18:00 7/7/2020 8:30 14:30:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system fail. Need to be justified Back up with sunrise. INC402516 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/7/2020 6:02 7/7/2020 8:45 2:43:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system fail. OK Back up with sunrise. INC402614 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/7/2020 6:02 7/7/2020 8:32 2:30:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system fail. OK Back up with sunrise. INC402600 HAIDO319 SOURCE_MATELAS Ouest Huawei 2G+3G+LTE A Talkpool 7/7/2020 7:21 7/7/2020 9:10 1:49:00 4:00:00 Compliant Power Generator failure (Indeterminate) Low DC voltage OK Board reset and genset restarted. INC402702 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 5:58 7/7/2020 9:25 3:27:00 4:00:00 Compliant Power Generator failure (High temperature) High temp OK 1gal coolant added and genset restarted. INC402699 HAIDC022 MORNE_BEL_AIR Artibonite Huawei 2G+3G+LTE B Talkpool 7/7/2020 8:32 7/7/2020 10:13 1:41:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate. OK Back up without any intervention. INC402134 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/7/2020 6:02 7/7/2020 10:53 4:51:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system fail. Need to be justified Back up with sunrise. INC402655 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 2:30 7/7/2020 11:05 8:35:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate. Need to be justified Genset portable has bee INC402831 HDC154 SAVANNE_LONGUE Artibonite Ericsson 2G D Talkpool 7/7/2020 10:02 7/7/2020 11:47 1:45:00 4:00:00 Compliant Power Generator failure (High temperature) High temp OK 1gal coolant added and genset restarted. INC402831 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 7/7/2020 10:02 7/7/2020 11:47 1:45:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC154 Cascaded Back up with main site. INC402938 HAIDC022 MORNE_BEL_AIR Artibonite Ericsson 2G B Talkpool 7/7/2020 12:57 7/7/2020 15:22 2:25:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate. OK Site up without any intervention from power team. INC402911 HDC020 MORNE_FORT_COW Artibonite Ericsson 2G B Talkpool 7/7/2020 11:48 7/7/2020 15:30 3:42:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate. OK Team reset breaker and restart genset. INC402891 HAIDC005 SAINT_MARC Artibonite Huawei 2G A Talkpool 7/7/2020 12:38 7/7/2020 13:32 0:54:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate. OK Back up without any intervention. INC402891 HAIDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE A Talkpool 7/7/2020 12:38 7/7/2020 13:32 0:54:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC005 Cascaded Back in service with the main site INC402891 HAIDC017 BLAUCKAUS_ SM Artibonite Huawei 2G+3G+LTE B Talkpool 7/7/2020 12:38 7/7/2020 13:32 0:54:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC005 Cascaded Back in service with the main site INC402891 HAIDC013 CHEMIN_NEUF Artibonite Huawei 2G+3G+LTE A Talkpool 7/7/2020 12:38 7/7/2020 13:32 0:54:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC005 Cascaded Back in service with the main site INC402891 HAIDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 7/7/2020 12:38 7/7/2020 13:32 0:54:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC005 Cascaded Back in service with the main site INC402891 HAIDC028 KISS IN HOTEL Artibonite Huawei 2G+3G+LTE C Talkpool 7/7/2020 12:38 7/7/2020 13:32 0:54:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC005 Cascaded Back in service with the main site INC402891 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Talkpool 7/7/2020 12:38 7/7/2020 13:32 0:54:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC005 Cascaded Back in service with the main site INC402929 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 7/7/2020 12:42 7/7/2020 16:42 4:00:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate. OK Team fix issue and restart genset INC402986 HDC200 HINCHE_RESOLY Centre Ericsson 3G+LTE A Talkpool 7/7/2020 15:38 7/7/2020 17:20 1:42:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate. OK Back up without any intervention. INC402978 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 2G A Talkpool 7/7/2020 15:16 7/7/2020 17:33 2:17:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate. OK Back up without any intervention. INC402975 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G B Talkpool 7/7/2020 15:15 7/7/2020 17:57 2:42:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate. OK 0.5gal oil added and ZTE cabinet restarted. INC403057 HDN238 PIGNON_II Nord Ericsson 2G D Talkpool 7/7/2020 16:35 7/7/2020 18:55 2:20:00 4:00:00 Compliant Power Generator failure (Indeterminate) Pending Need to be justified RCA and resolution details still pending form contractor Partially down Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC402691 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 7/7/2020 7:46 7/7/2020 9:40 1:54:00 4:00:00 Compliant RBS RBS Fault (DUG Failure) DUG Failure OK DUG has been replaced INC401940 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 7/5/2020 18:06 7/7/2020 10:43 40:37:00 4:00:00 Compliant RBS RBS Fault (RUS failure) RUS Faulty Spare RUS01B8 replaced by team INC402545 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 7/6/2020 20:38 7/7/2020 13:00 16:22:00 4:00:00 Compliant Power Generator failure (Indeterminate) INDETERMINATE Need to be justified RCA and resolution details still pending form contractor INC402625 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 7/7/2020 11:28 7/7/2020 13:52 2:24:00 4:00:00 Compliant RBS RBS Fault (DXU failure) DXU Faulty Spare DXU replaced by team INC402681 HDC363 NOYAU Centre Ericsson 2G D Talkpool 7/7/2020 7:14 7/7/2020 18:35 11:21:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) INDETERMINATE Need to be justified RCA and resolution details still pending form contractor Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From moustafa.fouad at talkpool.com Tue Jul 7 18:33:30 2020 From: moustafa.fouad at talkpool.com (Moustafa Fouad) Date: Wed, 8 Jul 2020 00:33:30 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM In-Reply-To: References: Message-ID: Hello John Please review attach Two reports HDS223 and HDO 301 HDO301 - there are 3 batteries damage incident during transportation , will feed back tomorrow for corrective action Thanks Moustafa Fouad From: John Ormonde Sent: Tuesday, July 7, 2020 9:55 AM To: Moustafa Fouad ; Haiti Noc ; 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; Journal ; Muhammad Irshad ; Bernard Yacoub ; Mohammed Shardow ; Mohammed Shardow Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: RE: NOC hourly report at 8:00 PM Send a proper report Moustafa, thanks. Best Regards, [cid:image001.jpg at 01D6549D.A9550B90] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Moustafa Fouad > Sent: Monday, July 6, 2020 10:04 PM To: John Ormonde >; Haiti Noc >; 'fibertt at tpmanagementsa.com' >; 'fon at tpmanagementsa.com' >; 'hpu.maintenance at tpmanagementsa.com' >; 'hpu_alarms at tpmanagementsa.com' >; 'msc at tpmanagementsa.com' >; 'powertt at tpmanagementsa.com' >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; 'tp.fo at tpmanagementsa.com' >; 'tp.imc.haiti at tpmanagementsa.com' >; 'tp.ran at tpmanagementsa.com' >; 'tp_tech at tpmanagementsa.com' >; Jithin J Singh >; 'Astrid' >; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana >; Journal >; Muhammad Irshad >; Bernard Yacoub >; Mohammed Shardow >; Mohammed Shardow > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Hai_Tech_O&M > Subject: [EXTERNAL] RE: NOC hourly report at 8:00 PM Hello John Please review attached HDS 223 site Photos fuel sensor cleaned , issue resolved HDO301 fuel sensor calibrated , but automation not resolved yet will feed back By tomorrow Thanks Moustafa Fouad From: John Ormonde > Sent: Sunday, July 5, 2020 9:42 PM To: Haiti Noc >; 'fibertt at tpmanagementsa.com' >; 'fon at tpmanagementsa.com' >; 'hpu.maintenance at tpmanagementsa.com' >; 'hpu_alarms at tpmanagementsa.com' >; 'msc at tpmanagementsa.com' >; 'powertt at tpmanagementsa.com' >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; 'tp.fo at tpmanagementsa.com' >; 'tp.imc.haiti at tpmanagementsa.com' >; 'tp.ran at tpmanagementsa.com' >; 'tp_tech at tpmanagementsa.com' >; Jithin J Singh >; 'Astrid' >; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana >; Journal >; Muhammad Irshad >; Bernard Yacoub >; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Hai_Tech_O&M > Subject: Re: [Tp.fo] NOC hourly report at 8:00 PM HDO525: Should not be confirmed down for fuel. Photographs show an external tank missing plumbing reporting an Epower down for fuel. Not acceptable. HDS223: ETA for hybrid team has been requested twice, no response. HDO301: New ASCOT HPUX4 reported down for fuel at 10%, should not be accepted. Hybrid team should be dispatched as configuration is 20% low fuel level warning and 5% electrical trip to switch off the genset. HDC171: Rescue been organized, awaiting ETA. Best Regards, [cid:image001.jpg at 01D6549D.A9550B90] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Sunday, July 5, 2020 8:49 PM To: Haiti Noc >; 'fibertt at tpmanagementsa.com' >; 'fon at tpmanagementsa.com' >; 'hpu.maintenance at tpmanagementsa.com' >; 'hpu_alarms at tpmanagementsa.com' >; 'msc at tpmanagementsa.com' >; 'powertt at tpmanagementsa.com' >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; 'tp.fo at tpmanagementsa.com' >; 'tp.imc.haiti at tpmanagementsa.com' >; 'tp.ran at tpmanagementsa.com' >; 'tp_tech at tpmanagementsa.com' >; Jithin J Singh >; 'Astrid' >; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana >; journal.ht at talkpool.com; Muhammad Irshad >; Bernard Yacoub >; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Hai_Tech_O&M > Subject: NOC hourly report at 8:00 PM Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 4 3 4 7 18 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 9 2 1 0 10 ZTE 4 4 2 0 4 Huawei 4 4 3 0 4 Network 17 10 6 0 18 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 11 4 0 1 2 18 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 15.0141088 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 295:26:31 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 200:31:31 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 106:36:31 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Spare will be sent at the region for replacement. ETR will share as soon as possible. INC401247 HDO455 DUPIN_CORNILLON Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 36:32:31 Power Generator Failure (Alternator Failure) DC Alternator, Oil sensor, Starter battery faulty and water sensor faulty. Spares not yet available . INC401247 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 36:32:31 Dependent Affected by the power issue at the main site Affected by HDO455 INC401451 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/4/2020 16:42 28:06:31 Power Power Failure (Solar System failure) The site will be back in service once the batteries get enough charge from the sun energy INC401553 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/4/2020 19:42 25:06:31 RBS RBS Fault (AMM failure) Faulty AMM 6PC. Spare part not yet available. ETR to be provided INC401730 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/5/2020 4:26 16:22:31 Power Generator Failure (Engine Knocking ) Talkpool team broke the genset. ETR to be provided by them INC401734 HAIDS223 KA_VIO Sud ZTE 2G+3G C O&M FUEL 7/5/2020 5:05 15:43:31 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( July 5th 2020) at 10:00 am. Hybrid Talkpool team support required before refueling. INC401909 HDC171 GROS_MORNE Artibonite Ericsson 2G D O&M_Fuel 7/5/2020 14:08 6:40:31 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/05/2020 at 06h28 PM. Feedback is expected from them INC401910 HDO655 UN_DELTA_CAMP_COW Port-au-Prince Huawei 2G+3G C Talkpool 7/5/2020 14:19 6:29:31 Power Generator failure (Indeterminate) Access cannot be provided during the weekend, site is located in the UN Camp. INC401848 HDC270 CRETE_A_PIEROT Artibonite Ericsson 3G B Talkpool 7/5/2020 15:10 5:38:31 Power Generator failure (Indeterminate) TX team was on the site but confirmed power issue. Power team has been informed. ETA: Not yet available INC401931 HAIDO301 BONNET Ouest Huawei 2G+3G+LTE A O&M_Fuel 7/5/2020 17:04 3:44:31 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/05/2020 at 08h15 PM. Feedback is expected from them INC401931 HAIDO302 GANTHIER Ouest Huawei 2G+3G+LTE A O&M_Fuel 7/5/2020 17:04 3:44:31 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO301 INC401871 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 7/5/2020 17:30 3:18:31 Fuel Generator failure (Fuel issue) Fuel team is informed, 07/05/2020 06:55 pm ETA to be provided. INC401873 HAIDO610 SANTO_25 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/5/2020 17:54 2:54:31 Power Generator failure (Indeterminate) Due to heavy rain , team cannot reach the site now , ETR to be provided INC401949 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/5/2020 19:45 1:03:31 Power Generator failure (Indeterminate) Team has been informed , ETA 20:10 * Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool July 6th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 6th INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security July 6th INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 8th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 2390 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 10377 bytes Desc: image002.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: Hybrid rectification repot HDO301.xlsx Type: application/vnd.openxmlformats-officedocument.spreadsheetml.sheet Size: 4449786 bytes Desc: Hybrid rectification repot HDO301.xlsx URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: Hybrid Rectification-HDS223.xlsx Type: application/vnd.openxmlformats-officedocument.spreadsheetml.sheet Size: 2678962 bytes Desc: Hybrid Rectification-HDS223.xlsx URL: From Haiti.Noc at digicelgroup.com Tue Jul 7 18:52:40 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 8 Jul 2020 00:52:40 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM Message-ID: Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 4 4 3 12 23 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 4 2 0 20 ZTE 1 1 0 0 1 Huawei 2 2 2 0 2 Network 20 7 4 0 23 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 16 1 0 5 1 23 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 408:37:35 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 343:15:47 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 248:20:47 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 47:55:47 Transmission Transmission (Indeterminate) Team still working on site. INC401981 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/5/2020 21:56 46:41:47 Transmission Transmission (Indeterminate) BSC team has been informed, more update will be share once available. INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/6/2020 3:18 41:00:29 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for refueling. INC402433 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/6/2020 14:30 29:48:20 Power Generator failure (Indeterminate) Water connector cut. Follow up is ongoing. Spare not yet available INC402433 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 7/6/2020 14:30 29:48:20 Dependent Affected by the power issue at the main site Affected by HDS292 INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 28:01:47 RBS RBS Fault (DUW failure) Faulty DUW must be replaced. ETR to be provided INC402619 HDO339 GROS_MANGLES Ouest Ericsson 2G D Talkpool 7/6/2020 20:07 24:12:10 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. Follow up is ongoing INC402869 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 11:43 8:35:29 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC403035 HAIDO186 TI_PLACE_CAZEAU Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/7/2020 16:13 4:01:54 Power Generator failure (Indeterminate) Team is waiting access. INC403072 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 7/7/2020 17:06 3:31:22 Transmission Transmission (Indeterminate) No power issue found. TX team has been informed. ETA: 21:00h INC403107 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 7/7/2020 17:23 2:51:54 Fuel Generator failure (Fuel issue) Fuel Team is informed since 7/7/2020 ,6:1PM ETR to be provide by them INC403081 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G+LTE A Talkpool 7/7/2020 18:20 2:17:30 Transmission Transmission (Indeterminate) Team can't reach the site now due to heavy rain in the region. Next update to share when available INC403082 HDN256 CAMPS-LOUISE Nord Ericsson 2G D Talkpool 7/7/2020 18:46 1:51:47 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 21:50h INC403123 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 19:18 1:19:25 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC402601 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/7/2020 19:18 1:19:25 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403078 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/7/2020 19:32 1:05:25 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403090 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 19:34 1:03:29 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC403088 HDS009 CYVADIER Sud-Est Ericsson 2G+3G B Talkpool 7/7/2020 19:30 0:48:44 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 9:20 PM INC403095 COW033 #N/A Centre Ericsson 2G D Talkpool 7/7/2020 19:50 0:47:47 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC403133 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/7/2020 19:58 0:39:26 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jul 7 19:43:41 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 8 Jul 2020 01:43:41 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network for 09:00 PM. Message-ID: Hello All, Please receive below the report for partially down sites in the network for 09:00 PM. Cells out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 718:58:43 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 595:48:03 RBS RBS Fault (Indeterminate) TX team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 469:49:43 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 153:37:43 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 151:43:34 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC400635 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/2/2020 21:05 120:08:34 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 78:00:43 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC402265 HGA026 MACHOKET Nippes Ericsson 3G A Talkpool 7/5/2020 0:10 69:03:40 RBS RBS Fault (RRU failure) Faulty RRU01B5 needed to be replaced. ETR not yet available INC402128 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/7/2020 6:02 15:10:43 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402614 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/7/2020 6:02 15:10:43 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 9:22:43 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402916 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 12:00 9:12:43 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 9:12:43 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403072 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 7/7/2020 17:06 4:06:18 RBS RBS Fault (Indeterminate) No power issue found. TX team has been informed. ETA: 21:00h INC403124 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 7/7/2020 19:22 1:51:43 Power Generator failure (Indeterminate) Team is waiting for access. Follow up is ongoing Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jul 7 19:45:05 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 8 Jul 2020 01:45:05 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 09:00 PM. Message-ID: Dear All, There are no site reported RUNNING ON BATTERY in the Network for 9:00 PM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jul 7 20:26:09 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 8 Jul 2020 02:26:09 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 5 3 7 12 27 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 14 3 3 0 18 ZTE 6 5 0 0 6 Huawei 3 3 3 0 3 Network 23 11 6 0 27 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 16 2 0 5 4 27 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 410:28:49 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 344:40:15 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 249:45:15 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 49:20:15 Transmission Transmission (Indeterminate) Team still working on site. INC401981 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/5/2020 21:56 48:06:15 Transmission Transmission (Indeterminate) BSC team has been informed, more update will be share once available. INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/6/2020 3:18 42:49:07 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for refueling. INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 29:26:15 RBS RBS Fault (DUW failure) Faulty DUW must be replaced. ETR to be provided INC402619 HDO339 GROS_MANGLES Ouest Ericsson 2G D Talkpool 7/6/2020 20:07 26:00:48 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. Follow up is ongoing INC402869 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 11:43 10:24:07 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC403072 HDC260 DESSALINES Artibonite Ericsson 3G+LTE A Talkpool 7/7/2020 17:06 4:55:50 Transmission Transmission (Indeterminate) No power issue found. TX team has been informed. ETA is expired, next update will be shared soon. INC403107 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 7/7/2020 17:23 4:43:08 Fuel Generator failure (Fuel issue) Fuel Team is informed since 7/7/2020 ,6:1PM ETR to be provide by them INC403081 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G+LTE A Talkpool 7/7/2020 18:20 3:41:58 Transmission Transmission (Indeterminate) Team can't reach the site now due to heavy rain in the region. Next update to share when available INC403123 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 19:18 2:43:53 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC402601 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/7/2020 19:18 2:43:53 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403078 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/7/2020 19:32 2:29:53 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403095 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 7/7/2020 19:50 2:12:15 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 22:15h INC403133 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/7/2020 19:58 2:03:54 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403134 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 20:18 1:43:51 Power Power Failure (Indeterminate) Site will be back on air with commercial power INC403122 HAIDS238 BONPAS Sud ZTE 2G+3G C O&M_Fuel 7/7/2020 20:43 1:24:40 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/7/2020) at 9:45 PM. ETR will be provided them INC403122 HAIDS281 CARREFOUR GROS CHAUDI?RE Sud ZTE 2G+3G C O&M_Fuel 7/7/2020 20:43 1:24:40 Dependent Affected by Fuel issue at the main site Affected by HAIDS238 INC403122 HAIDS219 RADIO_PARADIS Sud ZTE 2G+3G C O&M_Fuel 7/7/2020 20:43 1:24:40 Dependent Affected by Fuel issue at the main site Affected by HAIDS238 INC403122 HAIDS239 TIBURON Sud ZTE 2G+3G C O&M_Fuel 7/7/2020 20:43 1:24:40 Dependent Affected by Fuel issue at the main site Affected by HAIDS238 INC403122 HAIDS280 CONETE Sud ZTE 2G D O&M_Fuel 7/7/2020 20:43 1:24:40 Dependent Affected by Fuel issue at the main site Affected by HAIDS238 INC403100 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/7/2020 20:50 1:11:41 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403140 HDO117 SILOT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/7/2020 20:57 1:09:30 Power Generator failure (Indeterminate) Team has been dispatched. ETA 11:15 PM INC403139 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/7/2020 21:05 1:01:49 Power Generator failure (Indeterminate) Access issue, follow up is ongoing with site inspector. INC403145 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 7/7/2020 21:38 0:29:24 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jul 7 22:24:35 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 8 Jul 2020 04:24:35 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for 12:00 AM. Message-ID: Dear All, Please receive below the report about the site Running on battery in the network for 12:00 AM. Running on Battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time ROB Duration Fault Type Problem Summary Comments INC403146 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE B Talkpool 7/7/20 22:23 1:38:35 Power Generator failure (Indeterminate) The genset is switched off by the owner each night and put back in service at 7:30 AM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jul 7 22:40:35 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 8 Jul 2020 04:40:35 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 5 4 8 19 36 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 22 5 2 0 26 ZTE 7 6 0 0 7 Huawei 3 3 3 0 3 Network 32 14 5 0 36 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 2 0 5 7 36 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 412:48:58 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 346:54:10 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 251:59:10 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 51:34:10 Transmission Transmission (Indeterminate) The Talkpool team and Digicel TX are working together on this case. Next update to share when available INC401981 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/5/2020 21:56 50:20:10 Transmission Transmission (Indeterminate) BSC team has been informed, more update will be share once available. INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/6/2020 3:18 44:41:50 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for refueling. INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 31:40:10 RBS RBS Fault (DUW failure) Faulty DUW must be replaced. ETR to be provided INC402517 HDO169 L'UNION_MATERIAUX Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/6/2020 18:30 29:56:58 Power Generator failure (Indeterminate) There's gunshot in the area. So the team leave ETA 7:30 PM INC402619 HDO339 GROS_MANGLES Ouest Ericsson 2G D Talkpool 7/6/2020 20:07 27:53:31 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. Follow up is ongoing INC402869 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 11:43 12:16:50 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC403107 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 7/7/2020 17:23 7:03:17 Fuel Generator failure (Fuel issue) Fuel Team is informed since 7/7/2020 ,6:1PM ETR to be provide by them INC403081 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G+LTE A Talkpool 7/7/2020 18:20 5:55:53 Transmission Transmission (Indeterminate) Team can't reach the site now due to heavy rain in the region. Next update to share when available INC403123 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 19:18 4:57:48 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC402601 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/7/2020 19:18 4:57:48 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403095 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 7/7/2020 19:50 4:26:10 Transmission Transmission (Indeterminate) No power issue found. TX team has been informed. ETA to be provided INC403133 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/7/2020 19:58 4:17:49 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403134 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 20:18 3:57:46 Power Power Failure (Indeterminate) Site will be back on air with commercial power INC403100 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/7/2020 20:50 3:25:36 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403139 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/7/2020 21:05 3:21:58 Power Generator failure (Indeterminate) Access issue,follow up is ongoing with site inspector. INC403122 HAIDS238 BONPAS Sud ZTE 2G+3G C O&M_Fuel 7/7/2020 20:43 3:17:23 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/7/2020) at 9:45 PM. ETR will be provided them INC403122 HAIDS281 CARREFOUR GROS CHAUDI?RE Sud ZTE 2G+3G C O&M_Fuel 7/7/2020 20:43 3:17:23 Dependent Affected by Fuel issue at the main site Affected by HAIDS238 INC403122 HAIDS219 RADIO_PARADIS Sud ZTE 2G+3G C O&M_Fuel 7/7/2020 20:43 3:17:23 Dependent Affected by Fuel issue at the main site Affected by HAIDS238 INC403122 HAIDS239 TIBURON Sud ZTE 2G+3G C O&M_Fuel 7/7/2020 20:43 3:17:23 Dependent Affected by Fuel issue at the main site Affected by HAIDS238 INC403122 HAIDS280 CONETE Sud ZTE 2G D O&M_Fuel 7/7/2020 20:43 3:17:23 Dependent Affected by Fuel issue at the main site Affected by HAIDS238 INC403131 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/7/2020 21:32 2:43:45 Power Power Failure (Indeterminate) Talkpool does not manage his team to reach the site INC403145 HDO400 FORET_DES_PINS Ouest Ericsson 2G D Talkpool 7/7/2020 21:38 2:37:46 Dependent Affected by the power issue at the main site Affected by HDO348. INC403145 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 7/7/2020 21:38 2:37:46 Dependent Affected by the power issue at the main site Affected by HDO348. INC403145 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 7/7/2020 21:38 2:22:07 Power Generator failure (Indeterminate) Unsafe area. Team will reach the site on 7/8/2020 at 7:30 AM INC403209 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 22:12 1:48:16 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC403214 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 7/7/2020 22:34 1:41:48 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC403218 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/7/2020 23:05 1:11:10 Power Power Failure (Indeterminate) Site will be back on air with commercial power INC403217 HDS009 CYVADIER Sud-Est Ericsson 2G+3G B Talkpool 7/7/2020 23:10 0:50:06 Power Generator failure (Indeterminate) Team will reach the site on 7/8/2020 at 12:30 AM INC403150 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 7/7/2020 23:30 0:45:47 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC403150 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 7/7/2020 23:30 0:45:47 Dependent Affected by the power issue at the main site Affected by HDC276. INC403090 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 23:40 0:35:47 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC403151 HGA040 CARREFOUR_MOUSSIGNAC Nippes Ericsson 2G D Talkpool 7/7/2020 23:34 0:26:07 Power Generator failure (Indeterminate) Team will reach the site on 7/8/2020 at 1:00 AM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jul 7 22:42:04 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 8 Jul 2020 04:42:04 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network for 12:00 AM Message-ID: Hello All, Please receive below the report for partially down sites in the network for 12:00 AM Cells out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 722:06:54 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 598:36:21 RBS RBS Fault (Indeterminate) TX team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 472:57:54 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 156:45:54 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 154:31:52 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC400635 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/2/2020 21:05 122:56:52 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 81:08:54 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC402265 HGA026 MACHOKET Nippes Ericsson 3G A Talkpool 7/5/2020 0:10 71:51:58 RBS RBS Fault (RRU failure) Faulty RRU01B5 needed to be replaced. ETR not yet available INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 12:30:54 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402916 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 12:00 12:20:54 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 12:20:54 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400763 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/7/2020 22:08 1:54:21 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC403212 HDO392 BAIE DU MESLE Sud Ericsson 2G D Digicel 7/7/2020 22:35 1:27:21 RBS Power Failure (DC Converter Failure) DC converter inside the HPU are faulty. Spare requested. ETR Not yet available Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jul 7 23:35:08 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 8 Jul 2020 05:35:08 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM Sites off air by Class Class A B C D Total Total 8 6 9 19 42 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 23 4 2 0 27 ZTE 8 7 1 0 8 Huawei 7 7 7 1 7 Network 38 18 10 1 42 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 26 2 0 5 9 42 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 413:48:01 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 347:52:12 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 252:57:12 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 52:32:12 Transmission Transmission (Indeterminate) The Talkpool team and Digicel TX are working together on this case. Next update to share when available INC401981 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/5/2020 21:56 51:18:12 Transmission Transmission (Indeterminate) BSC team has been informed, more update will be share once available. INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/6/2020 3:18 45:54:27 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for refueling. INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 32:38:12 RBS RBS Fault (DUW failure) Faulty DUW must be replaced. ETR to be provided INC402517 HDO169 L'UNION_MATERIAUX Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/6/2020 18:30 30:56:01 Power Generator failure (Indeterminate) There's gunshot in the area. So the team leave ETA 7:30 AM INC402619 HDO339 GROS_MANGLES Ouest Ericsson 2G D Talkpool 7/6/2020 20:07 29:06:08 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. Follow up is ongoing INC402869 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 11:43 13:29:27 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC403107 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 7/7/2020 17:23 8:02:20 Fuel Generator failure (Fuel issue) Fuel Team is informed since 7/7/2020 ,6:1PM ETR to be provide by them INC403081 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G+LTE A Talkpool 7/7/2020 18:20 6:53:55 Transmission Transmission (Indeterminate) Team can't reach the site now due to heavy rain in the region. Next update to share when available INC403123 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 19:18 5:55:50 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC402601 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/7/2020 19:18 5:55:50 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403095 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 7/7/2020 19:50 5:24:12 Transmission Transmission (Indeterminate) No power issue found. TX team has been informed. ETA to be provided INC403133 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/7/2020 19:58 5:15:51 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403134 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 20:18 4:55:48 Power Power Failure (Indeterminate) Site will be back on air with commercial power INC403122 HAIDS238 BONPAS Sud ZTE 2G+3G C O&M_Fuel 7/7/2020 20:43 4:30:00 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/7/2020) at 9:45 PM. ETR will be provided them INC403122 HAIDS281 CARREFOUR GROS CHAUDI?RE Sud ZTE 2G+3G C O&M_Fuel 7/7/2020 20:43 4:30:00 Dependent Affected by Fuel issue at the main site Affected by HAIDS238 INC403122 HAIDS219 RADIO_PARADIS Sud ZTE 2G+3G C O&M_Fuel 7/7/2020 20:43 4:30:00 Dependent Affected by Fuel issue at the main site Affected by HAIDS238 INC403122 HAIDS239 TIBURON Sud ZTE 2G+3G C O&M_Fuel 7/7/2020 20:43 4:30:00 Dependent Affected by Fuel issue at the main site Affected by HAIDS238 INC403122 HAIDS280 CONETE Sud ZTE 2G D O&M_Fuel 7/7/2020 20:43 4:30:00 Dependent Affected by Fuel issue at the main site Affected by HAIDS238 INC403100 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/7/2020 20:50 4:23:38 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403139 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/7/2020 21:05 4:21:01 Power Generator failure (Indeterminate) Access issue, follow up is ongoing with site inspector. INC403145 HDO400 FORET_DES_PINS Ouest Ericsson 2G D Talkpool 7/7/2020 21:38 3:35:48 Dependent Affected by the power issue at the main site Affected by HDO348. INC403145 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 7/7/2020 21:38 3:35:48 Dependent Affected by the power issue at the main site Affected by HDO348. INC403145 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 7/7/2020 21:38 3:34:44 Power Generator failure (Indeterminate) Unsafe area. Team will reach the site on 7/8/2020 at 7:30 AM INC403209 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 22:12 3:00:53 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC403214 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 7/7/2020 22:34 2:39:50 Power Power Failure (Indeterminate) Talkpool does not manage his team to reach the site INC403218 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/7/2020 23:05 2:09:12 Power Power Failure (Indeterminate) Site will be back on air with commercial power INC403150 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 7/7/2020 23:30 1:43:49 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area INC403150 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 7/7/2020 23:30 1:43:49 Dependent Affected by the power issue at the main site Affected by HDC276. INC403223 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/7/2020 23:43 1:43:01 Power Generator failure (Indeterminate) Access issue, follow up is ongoing with site inspector. INC403090 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 23:40 1:33:49 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC403154 HDO635 RUE_MONPLAISIR Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/8/2020 0:09 1:17:01 Power Generator failure (Indeterminate) Team has been dispatched. ETA 2:30 AM INC403227 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/8/2020 0:14 1:11:54 Power Generator failure (Indeterminate) Portable genset is out of fuel , follow up is ongoing for refueling INC403227 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/8/2020 0:14 1:11:54 Dependent Affected by the power issue at the main site Attached to HDO592 INC403152 HDO396 MORNE_A_CHANDELLE_I Ouest Ericsson 2G D Talkpool 7/8/2020 0:06 1:06:49 Power Generator failure (Indeterminate) Fuel issue reported by Power, they will share soon the pictures to fuel team for necessary actions. INC403153 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 7/8/2020 0:06 1:06:48 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 3:15 AM INC403153 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 2G B Talkpool 7/8/2020 0:06 1:06:48 Dependent Affected by the power issue at the main site Affected by HDO356 INC403146 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 7/8/2020 0:18 0:54:29 Power Generator failure (Indeterminate) The genset is switched off by the owner each night and put back in service at 7:30 AM INC403131 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/8/2020 0:36 0:37:47 Power Power Failure (Indeterminate) Talkpool does not manage his team to reach the site ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 8 01:21:39 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 8 Jul 2020 07:21:39 +0000 Subject: [Rantt] NOC hourly report at 3:00 AM Message-ID: Hello All, Received the NOC hourly report done at 3:00 AM Sites off air by Class Class A B C D Total Total 9 5 9 23 46 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 25 4 2 0 29 ZTE 10 9 2 0 10 Huawei 7 7 7 1 7 Network 42 20 11 1 46 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 30 3 0 5 8 46 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 415:32:16 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 349:35:39 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 254:40:39 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 54:15:39 Transmission Transmission (Indeterminate) The Talkpool team and Digicel TX are working together on this case. Next update to share when available INC401981 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/5/2020 21:56 53:01:39 Transmission Transmission (Indeterminate) BSC team has been informed, more update will be share once available. INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/6/2020 3:18 47:37:02 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for refueling. INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 34:21:39 RBS RBS Fault (DUW failure) Faulty DUW must be replaced. ETR to be provided INC402517 HDO169 L'UNION_MATERIAUX Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/6/2020 18:30 32:40:16 Power Generator failure (Indeterminate) There's gunshot in the area. So the team leave ETA 7:30 AM INC402619 HDO339 GROS_MANGLES Ouest Ericsson 2G D Talkpool 7/6/2020 20:07 30:48:43 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. Follow up is ongoing INC402869 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 11:43 15:12:02 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC403107 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 7/7/2020 17:23 9:46:35 Fuel Generator failure (Fuel issue) Fuel Team is informed since 7/7/2020 ,6:1PM ETR to be provide by them INC403081 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G+LTE A Talkpool 7/7/2020 18:20 8:37:22 Transmission Transmission (Indeterminate) Team can't reach the site now due to heavy rain in the region. Next update to share when available INC403123 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 19:18 7:39:17 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC402601 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/7/2020 19:18 7:39:17 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403095 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 7/7/2020 19:50 7:07:39 Transmission Transmission (Indeterminate) No power issue found. TX team has been informed. ETA to be provided INC403133 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/7/2020 19:58 6:59:18 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403134 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 20:18 6:39:15 Power Power Failure (Indeterminate) Site will be back on air with commercial power INC403122 HAIDS238 BONPAS Sud ZTE 2G+3G C O&M_Fuel 7/7/2020 20:43 6:12:35 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/7/2020) at 9:45 PM. ETR will be provided them INC403122 HAIDS281 CARREFOUR GROS CHAUDI?RE Sud ZTE 2G+3G C O&M_Fuel 7/7/2020 20:43 6:12:35 Dependent Affected by Fuel issue at the main site Affected by HAIDS238 INC403122 HAIDS219 RADIO_PARADIS Sud ZTE 2G+3G C O&M_Fuel 7/7/2020 20:43 6:12:35 Dependent Affected by Fuel issue at the main site Affected by HAIDS238 INC403122 HAIDS239 TIBURON Sud ZTE 2G+3G C O&M_Fuel 7/7/2020 20:43 6:12:35 Dependent Affected by Fuel issue at the main site Affected by HAIDS238 INC403122 HAIDS280 CONETE Sud ZTE 2G D O&M_Fuel 7/7/2020 20:43 6:12:35 Dependent Affected by Fuel issue at the main site Affected by HAIDS238 INC403100 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/7/2020 20:50 6:07:05 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403139 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/7/2020 21:05 6:05:16 Power Generator failure (Indeterminate) Access issue,follow up is ongoing with site inspector. INC403145 HDO400 FORET_DES_PINS Ouest Ericsson 2G D Talkpool 7/7/2020 21:38 5:19:15 Dependent Affected by the power issue at the main site Affected by HDO348. INC403145 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 7/7/2020 21:38 5:19:15 Dependent Affected by the power issue at the main site Affected by HDO348. INC403145 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 7/7/2020 21:38 5:17:19 Power Generator failure (Indeterminate) Unsafe area. Team will reach the site on 7/8/2020 at 7:30 AM INC403209 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 22:12 4:43:28 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC403214 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 7/7/2020 22:34 4:23:17 Power Power Failure (Indeterminate) Talkpool does not manage his team to reach the site INC403218 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/7/2020 23:05 3:52:39 Power Power Failure (Indeterminate) Site will be back on air with commercial power INC403150 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 7/7/2020 23:30 3:27:16 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area INC403150 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 7/7/2020 23:30 3:27:16 Dependent Affected by the power issue at the main site Affected by HDC276. INC403223 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/7/2020 23:43 3:27:16 Power Generator failure (Indeterminate) Access issue,follow up is ongoing with site inspector. INC403090 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 23:40 3:17:16 Power Power Failure (Indeterminate) Portable genset is out of fuel. Next update to share when available INC403154 HDO635 RUE_MONPLAISIR Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/8/2020 0:09 3:01:16 Power Generator failure (Indeterminate) Access issue,follow up is ongoing with site inspector. INC403227 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/8/2020 0:14 2:56:09 Power Generator failure (Indeterminate) Portable genset is out of fuel , follow up is ongoing for refueling INC403227 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/8/2020 0:14 2:56:09 Dependent Affected by the power issue at the main site Attached to HDO592 INC403152 HDO396 MORNE_A_CHANDELLE_I Ouest Ericsson 2G D O&M_Fuel 7/8/2020 0:06 2:49:24 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/8/2020) at 2:34 AM. ETR will be provided them INC403146 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 7/8/2020 0:18 2:37:04 Power Generator failure (Indeterminate) The genset is switched off by the owner each night and put back in service at 7:30 AM INC403131 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/8/2020 0:36 2:21:14 Power Power Failure (Indeterminate) Talkpool does not manage his team to reach the site INC403238 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 7/8/2020 1:02 1:55:22 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 06:10h INC403239 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/8/2020 1:30 1:27:20 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 06:05h INC403242 HAIDS255 BOILO Sud ZTE 2G+3G C Talkpool 7/8/2020 2:04 0:51:12 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 5:00 PM INC403243 HAIDS112 GABION Sud ZTE 2G+3G+LTE A Talkpool 7/8/2020 2:13 0:42:09 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC403244 HDN238 PIGNON_II Nord Ericsson 2G D Talkpool 7/8/2020 2:18 0:39:19 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC403245 HDS227 NAN_SABLE Sud Ericsson 2G D Talkpool 7/8/2020 2:34 0:21:24 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 8 02:27:38 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 8 Jul 2020 08:27:38 +0000 Subject: [Rantt] NOC hourly report at 4:00 AM Message-ID: Hello All, Received the NOC hourly report done at 4:00 AM Sites off air by Class Class A B C D Total Total 9 6 12 25 52 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 28 4 2 0 32 ZTE 13 12 2 0 13 Huawei 7 7 7 1 7 Network 48 23 11 1 52 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 33 4 0 5 10 52 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 416:17:15 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 351:00:06 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 256:05:06 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 55:40:06 Transmission Transmission (Indeterminate) The Talkpool team and Digicel TX are working together on this case. Next update to share when available INC401981 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/5/2020 21:56 54:26:06 Transmission Transmission (Indeterminate) BSC team has been informed, more update will be share once available. INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/6/2020 3:18 48:48:51 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for refueling. INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 35:46:06 RBS RBS Fault (DUW failure) Faulty DUW must be replaced. ETR to be provided INC402517 HDO169 L'UNION_MATERIAUX Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/6/2020 18:30 33:25:15 Power Generator failure (Indeterminate) There's gunshot in the area. So the team leave ETA 7:30 AM INC402619 HDO339 GROS_MANGLES Ouest Ericsson 2G D Talkpool 7/6/2020 20:07 32:00:32 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. Follow up is ongoing INC402869 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 11:43 16:23:51 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC403107 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 7/7/2020 17:23 10:31:34 Fuel Generator failure (Fuel issue) Fuel Team is informed since 7/7/2020 ,6:1PM ETR to be provide by them INC403081 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G+LTE A Talkpool 7/7/2020 18:20 10:01:49 Transmission Transmission (Indeterminate) Team can't reach the site now due to heavy rain in the region. Next update to share when available INC403123 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 19:18 9:03:44 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC402601 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/7/2020 19:18 9:03:44 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403095 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 7/7/2020 19:50 8:32:06 Transmission Transmission (Indeterminate) No power issue found. TX team has been informed. ETA to be provided INC403133 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/7/2020 19:58 8:23:45 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403134 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 20:18 8:03:42 Power Power Failure (Indeterminate) Site will be back on air with commercial power INC403100 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/7/2020 20:50 7:31:32 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403122 HAIDS238 BONPAS Sud ZTE 2G+3G C O&M_Fuel 7/7/2020 20:43 7:24:24 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/7/2020) at 9:45 PM. ETR will be provided them INC403122 HAIDS281 CARREFOUR GROS CHAUDI?RE Sud ZTE 2G+3G C O&M_Fuel 7/7/2020 20:43 7:24:24 Dependent Affected by Fuel issue at the main site Affected by HAIDS238 INC403122 HAIDS219 RADIO_PARADIS Sud ZTE 2G+3G C O&M_Fuel 7/7/2020 20:43 7:24:24 Dependent Affected by Fuel issue at the main site Affected by HAIDS238 INC403122 HAIDS239 TIBURON Sud ZTE 2G+3G C O&M_Fuel 7/7/2020 20:43 7:24:24 Dependent Affected by Fuel issue at the main site Affected by HAIDS238 INC403122 HAIDS280 CONETE Sud ZTE 2G D O&M_Fuel 7/7/2020 20:43 7:24:24 Dependent Affected by Fuel issue at the main site Affected by HAIDS238 INC403139 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/7/2020 21:05 6:50:15 Power Generator failure (Indeterminate) Access issue,follow up is ongoing with site inspector. INC403145 HDO400 FORET_DES_PINS Ouest Ericsson 2G D Talkpool 7/7/2020 21:38 6:43:42 Dependent Affected by the power issue at the main site Affected by HDO348. INC403145 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 7/7/2020 21:38 6:43:42 Dependent Affected by the power issue at the main site Affected by HDO348. INC403145 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 7/7/2020 21:38 6:29:08 Power Generator failure (Indeterminate) Unsafe area. Team will reach the site on 7/8/2020 at 7:30 AM INC403209 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 22:12 5:55:17 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC403214 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 7/7/2020 22:34 5:47:44 Power Power Failure (Indeterminate) Talkpool does not manage his team to reach the site INC403218 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/7/2020 23:05 5:17:06 Power Power Failure (Indeterminate) Site will be back on air with commercial power INC403150 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 7/7/2020 23:30 4:51:43 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area INC403150 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 7/7/2020 23:30 4:51:43 Dependent Affected by the power issue at the main site Affected by HDC276. INC403090 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 23:40 4:41:43 Power Power Failure (Indeterminate) Portable genset is out of fuel. Next update to share when available INC403223 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/7/2020 23:43 4:12:15 Power Generator failure (Indeterminate) Access issue,follow up is ongoing with site inspector. INC403152 HDO396 MORNE_A_CHANDELLE_I Ouest Ericsson 2G D O&M_Fuel 7/8/2020 0:06 4:01:13 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/8/2020) at 2:34 AM. ETR will be provided them INC403146 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 7/8/2020 0:18 3:48:53 Power Generator failure (Indeterminate) The genset is switched off by the owner each night and put back in service at 7:30 AM INC403154 HDO635 RUE_MONPLAISIR Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/8/2020 0:09 3:46:15 Power Generator failure (Indeterminate) Access issue,follow up is ongoing with site inspector. INC403131 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/8/2020 0:36 3:45:41 Power Power Failure (Indeterminate) Talkpool does not manage his team to reach the site INC403227 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/8/2020 0:14 3:41:08 Power Generator failure (Indeterminate) Portable genset is out of fuel , follow up is ongoing for refueling INC403227 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/8/2020 0:14 3:41:08 Dependent Affected by the power issue at the main site Attached to HDO592 INC403238 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 7/8/2020 1:02 3:19:49 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 06:10h INC403239 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/8/2020 1:30 2:51:47 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 06:05h INC403244 HDN238 PIGNON_II Nord Ericsson 2G D Talkpool 7/8/2020 2:18 2:03:46 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC403242 HAIDS255 BOILO Sud ZTE 2G+3G C Talkpool 7/8/2020 2:04 2:03:01 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 5:00 PM INC403243 HAIDS112 GABION Sud ZTE 2G+3G+LTE A Talkpool 7/8/2020 2:13 1:53:58 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 4:30 PM INC403245 HDS227 NAN_SABLE Sud Ericsson 2G D Talkpool 7/8/2020 2:34 1:33:13 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 5:30 PM INC403246 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G B Talkpool 7/8/2020 2:58 1:23:42 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 06:35h INC403246 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 7/8/2020 2:58 1:23:42 Dependent Affected by the power issue at the main site Affected by HDN111. INC403247 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M_Fuel 7/8/2020 3:04 1:02:39 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/8/2020) at 4:05 AM. ETR will be provided them INC403248 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 7/8/2020 3:50 0:31:48 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC403166 HAIDS232 MANICHE Sud ZTE 2G+3G C Talkpool 7/8/2020 3:47 0:20:27 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC403166 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/8/2020 3:47 0:20:27 Dependent Affected by the power issue at the main site Affected by HAIDS232 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 8 04:46:08 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 8 Jul 2020 10:46:08 +0000 Subject: [Rantt] Partially_Down__Sites_REPORT in the network for 06:00 AM Message-ID: Hello All, Please receive below the report for partially down sites in the network for 06:00 AM cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 605:19:30 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 161:15:30 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC400635 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/2/2020 21:05 129:40:30 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC400763 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/7/2020 22:08 8:37:30 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC403212 HDO392 BAIE DU MESLE Sud Ericsson 2G D Digicel 7/7/2020 22:35 8:10:30 RBS Power Failure (DC Converter Failure) DC converter inside the HPU are faulty. Spare requested. ETR Not yet available INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 728:31:30 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 479:22:30 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 163:10:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 18:55:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402916 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 12:00 18:45:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 18:45:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403240 HDC206 THOMONDE Centre Ericsson 2G B Talkpool 7/8/2020 1:34 5:11:30 RBS RBS Fault (Indeterminate) Sector C down. Team has been informed. ETA not yet provided Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 8 04:46:33 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 8 Jul 2020 10:46:33 +0000 Subject: [Rantt] Recall: Partially_Down__Sites_REPORT in the network for 06:00 AM Message-ID: Haiti Noc would like to recall the message, "Partially_Down__Sites_REPORT in the network for 06:00 AM". ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Haiti.Noc at digicelgroup.com Wed Jul 8 04:47:12 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 8 Jul 2020 10:47:12 +0000 Subject: [Rantt] Partially_Down__Sites_REPORT in the network for 06:00 AM Message-ID: Hello All, Please receive below the report for partially down sites in the network for 06:00 AM cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 605:20:41 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 161:16:41 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC400635 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/2/2020 21:05 129:41:41 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC402265 HGA026 MACHOKET Nippes Ericsson 3G A Talkpool 7/5/2020 0:10 78:36:41 RBS RBS Fault (RRU failure) Faulty RRU01B5 needed to be replaced. ETR not yet available INC400763 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/7/2020 22:08 8:38:41 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC403212 HDO392 BAIE DU MESLE Sud Ericsson 2G D Digicel 7/7/2020 22:35 8:11:41 RBS Power Failure (DC Converter Failure) DC converter inside the HPU are faulty. Spare requested. ETR Not yet available INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 728:32:41 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 479:23:41 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 163:11:41 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 87:34:41 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 18:56:41 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402916 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 12:00 18:46:41 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 18:46:41 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403240 HDC206 THOMONDE Centre Ericsson 2G B Talkpool 7/8/2020 1:34 5:12:41 RBS RBS Fault (Indeterminate) Sector C down. Team has been informed. ETA not yet provided Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 8 04:48:20 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 8 Jul 2020 10:48:20 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for 6:00 AM Message-ID: Dear All, There are no sites reported RUNNING ON BATTERY in the Network for 6:00 AM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 8 05:29:35 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 8 Jul 2020 11:29:35 +0000 Subject: [Rantt] NOC SITES REPORT updated for this July 8th, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this July 8th, 2020 till 7:00 AM > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 419:48:52 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 354:04:52 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 259:09:52 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 58:44:52 Transmission Transmission (Indeterminate) The Talkpool team and Digicel TX are working together on this case. Next update to share when available INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/6/2020 3:18 52:08:52 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for refueling. INC402517 HDO169 L'UNION_MATERIAUX Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/6/2020 18:30 36:56:52 Power Generator failure (Indeterminate) There's gunshot in the area. So the team leave ETA 7:30 AM INC402619 HDO339 GROS_MANGLES Ouest Ericsson 2G D Talkpool 7/6/2020 20:07 35:19:52 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. Follow up is ongoing INC402869 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 11:43 19:43:52 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC403107 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 7/7/2020 17:23 14:03:52 Fuel Generator failure (Fuel issue) Fuel Team is informed since 7/7/2020 ,6:1PM ETR to be provide by them INC403123 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 19:18 12:08:52 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403095 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 7/7/2020 19:50 11:36:52 Transmission Transmission (Indeterminate) No power issue found. TX team has been informed. ETA: 07:30h INC403134 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 20:18 11:08:52 Power Power Failure (Indeterminate) Site will be back on air with commercial power INC403122 HAIDS238 BONPAS Sud ZTE 2G+3G C O&M_Fuel 7/7/2020 20:43 10:43:52 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/7/2020) at 9:45 PM. ETR will be provided them INC403122 HAIDS281 CARREFOUR GROS CHAUDI?RE Sud ZTE 2G+3G C O&M_Fuel 7/7/2020 20:43 10:43:52 Dependent Affected by Fuel issue at the main site Affected by HAIDS238 INC403122 HAIDS219 RADIO_PARADIS Sud ZTE 2G+3G C O&M_Fuel 7/7/2020 20:43 10:43:52 Dependent Affected by Fuel issue at the main site Affected by HAIDS238 INC403122 HAIDS239 TIBURON Sud ZTE 2G+3G C O&M_Fuel 7/7/2020 20:43 10:43:52 Dependent Affected by Fuel issue at the main site Affected by HAIDS238 INC403122 HAIDS280 CONETE Sud ZTE 2G D O&M_Fuel 7/7/2020 20:43 10:43:52 Dependent Affected by Fuel issue at the main site Affected by HAIDS238 INC403100 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/7/2020 20:50 10:36:52 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403139 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/7/2020 21:05 10:21:52 Power Generator failure (Indeterminate) Team is waiting access. INC403145 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 7/7/2020 21:38 9:48:52 Power Generator failure (Indeterminate) Power team will check the site at 7:30 AM INC403145 HDO400 FORET_DES_PINS Ouest Ericsson 2G D Talkpool 7/7/2020 21:38 9:48:52 Dependent Affected by the power issue at the main site Affected by HDO348. INC403145 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 7/7/2020 21:38 9:48:52 Dependent Affected by the power issue at the main site Affected by HDO348. INC403209 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 22:12 9:14:52 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC403214 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 7/7/2020 22:34 8:52:52 Power Power Failure (Indeterminate) Team is on site INC403150 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 7/7/2020 23:30 7:56:52 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area INC403150 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 7/7/2020 23:30 7:56:52 Dependent Affected by the power issue at the main site Affected by HDC276. INC403223 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/7/2020 23:43 7:43:52 Power Generator failure (Indeterminate) Team is waiting access. INC403225 HDC212 DOMOND Centre Ericsson 2G D Talkpool 7/7/2020 23:54 7:32:52 Power Power Failure (Indeterminate) Team is on site INC403152 HDO396 MORNE_A_CHANDELLE_I Ouest Ericsson 2G D O&M_Fuel 7/8/2020 0:06 7:20:52 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/8/2020) at 2:34 AM. ETR will be provided them INC403154 HDO635 RUE_MONPLAISIR Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/8/2020 0:09 7:17:52 Power Generator failure (Indeterminate) Team is waiting access. INC403227 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/8/2020 0:14 7:12:52 Power Generator failure (Indeterminate) Portable genset is out of fuel , follow up is ongoing for refueling INC403227 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/8/2020 0:14 7:12:52 Dependent Affected by the power issue at the main site Attached to HDO592 INC403239 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/8/2020 1:30 5:56:52 Power Power Failure (Indeterminate) Team is on site INC403246 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 7/8/2020 2:58 4:28:52 Power Power Failure (Indeterminate) Team is on site INC403246 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 7/8/2020 2:58 4:28:52 Dependent Affected by the power issue at the main site Affected by HDN111. INC403247 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M_Fuel 7/8/2020 3:04 4:22:52 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/8/2020) at 4:05 AM. ETR will be provided them INC403166 HAIDS232 MANICHE Sud ZTE 2G+3G C Talkpool 7/8/2020 3:47 3:39:52 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 7:15 AM INC403166 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/8/2020 3:47 3:39:52 Dependent Affected by the power issue at the main site Affected by HAIDS232 INC403177 HAIDO283 MARIANI_12 Port-au-Prince ZTE 2G+3G B O&M Fuel 7/8/2020 5:08 2:18:52 Fuel Generator failure (Fuel issue) Fuel Team is informed since 7/8/2020 ,6:10 AM ETR to be provide by them . INC403256 HDN120 MORNE_DORIMA Nord-Ouest Ericsson 2G D Talkpool 7/8/2020 5:22 2:04:52 Power Power Failure (Indeterminate) Team has been informed. ETA not yet provided INC403131 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/8/2020 5:44 1:42:52 Power Power Failure (Indeterminate) Talkpool does not manage his team to reach the site INC403179 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G C Talkpool 7/8/2020 5:52 1:34:52 Power Generator failure (Indeterminate) Team has been dispatched. ETA to be provided. INC403225 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 7/8/2020 6:02 1:24:52 Dependent Affected by the power issue at the main site Affected by HDC212. INC402128 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/8/2020 6:06 1:20:52 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402614 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/8/2020 6:06 1:20:52 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402614 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/8/2020 6:06 1:20:52 Dependent Affected by the power issue at the main site Affected by HDC318. INC402601 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/8/2020 6:06 1:20:52 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403184 HDO335 PALMA Ouest Ericsson 2G D Talkpool 7/8/2020 6:22 1:04:52 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 9:45 AM INC403078 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/8/2020 6:38 0:48:52 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403133 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/8/2020 6:38 0:48:52 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 729:12:52 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 606:00:52 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 480:03:52 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 163:51:52 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 161:56:52 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC400635 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/2/2020 21:05 130:21:52 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 88:14:52 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC402265 HGA026 MACHOKET Nippes Ericsson 3G A Talkpool 7/5/2020 0:10 79:16:52 RBS RBS Fault (RRU failure) Faulty RRU01B5 needed to be replaced. ETR not yet available INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 19:36:52 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402916 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 12:00 19:26:52 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 19:26:52 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400763 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/7/2020 22:08 9:18:52 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC403212 HDO392 BAIE DU MESLE Sud Ericsson 2G D Digicel 7/7/2020 22:35 8:51:52 RBS Power Failure (DC Converter Failure) DC converter inside the HPU are faulty. Spare requested. ETR Not yet available INC403240 HDC206 THOMONDE Centre Ericsson 2G B Talkpool 7/8/2020 1:34 5:52:52 RBS RBS Fault (Indeterminate) Sector C down. Team has been informed. ETA not yet provided ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC403117 HAIDO526 CHEAU D'EAU Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/7/2020 18:50 7/7/2020 20:25 1:35:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) (Low oil Pressure) OK 1 gal of oil added and genset restarted INC403035 HAIDO186 TI_PLACE_CAZEAU Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/7/2020 16:13 7/7/2020 20:42 4:29:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature, water consumption Need to be justified 1 gal. of coolant added INC403140 HDO117 SILOT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/7/2020 20:57 7/7/2020 23:18 2:21:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) Huawei Breaker Tripped. OK Huawei Breaker has been reset. INC403034 HAIGA130 PREVILE Grande-Anse ZTE 2G+3G B Talkpool 7/7/2020 15:37 7/7/2020 19:46 4:09:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature due to radiator dirty OK Radiator refresh, 1.5 gal. of coolant added and genset restarted INC403034 HAIGA150 PREVILE_II Grande-Anse ZTE 2G+3G B Talkpool 7/7/2020 15:37 7/7/2020 19:46 4:09:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HGA130 Cascaded Site back in service with the main site INC403034 HAIGA101 MORON Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 15:37 7/7/2020 19:46 4:09:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HGA130 Cascaded Site back in service with the main site INC403034 HAIGA100 MARFRANC Grande-Anse ZTE 2G+3G B Talkpool 7/7/2020 15:37 7/7/2020 19:46 4:09:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HGA130 Cascaded Site back in service with the main site INC402987 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 7/7/2020 15:38 7/7/2020 19:43 4:05:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil Pressure due to rear and front seal Need to be justified 1 gal. of oil / 2 gal. of coolant added and genset restarted INC402987 HGA047 VALADE Nippes Ericsson 2G D Talkpool 7/7/2020 15:38 7/7/2020 19:43 4:05:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HGA031 Cascaded Site back in service with the main site INC402678 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B Talkpool 7/7/2020 7:02 7/7/2020 20:53 13:51:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified After refueling genset has been restarted INC402990 HDS262 LAROUX_PAYS Sud Ericsson 2G D Talkpool 7/7/2020 15:58 7/7/2020 20:48 4:50:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature due to radiator dirty Need to be justified Radiator refresh, 1 gal. of coolant added and genset restarted INC403136 HDO374 RUE_DU_PORT Ouest Ericsson 2G A Talkpool 7/7/2020 20:42 7/7/2020 21:27 0:45:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site back on air without intervention INC403088 HDS009 CYVADIER Sud-Est Ericsson 2G+3G B Talkpool 7/7/2020 19:30 7/7/2020 21:33 2:03:00 4:00:00 Compliant RBS RBS Fault (BFU Failure) Faulty BFU Spare BFU has been replaced INC402821 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 7/7/2020 9:26 7/7/2020 20:46 11:20:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted INC402433 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/6/2020 14:30 7/7/2020 22:08 31:38:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Faulty Water connector Spare Water connector has been replaced INC402433 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 7/6/2020 14:30 7/7/2020 22:08 31:38:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS292 Cascaded Site back in service with the main site INC403151 HGA040 CARREFOUR_MOUSSIGNAC Nippes Ericsson 2G D Talkpool 7/7/2020 23:34 7/8/2020 0:25 0:51:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) Breaker Tripped OK Breaker has been reset and genset restarted INC403217 HDS009 CYVADIER Sud-Est Ericsson 2G+3G B Talkpool 7/7/2020 23:10 7/8/2020 1:09 1:59:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC403153 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 7/8/2020 0:06 7/8/2020 2:01 1:55:00 4:00:00 Compliant Power Generator failure (Indeterminate) Inverter inside the HPU was stopped OK Genset has been restarted INC403153 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 2G B Talkpool 7/8/2020 0:06 7/8/2020 2:01 1:55:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO356 Cascaded Site back in service with the main site INC403146 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 7/8/2020 0:18 7/8/2020 6:06 5:48:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Genset stopped Need to be justified Genset has been restarted by the owner INC403245 HDS227 NAN_SABLE Sud Ericsson 2G D Talkpool 7/8/2020 2:34 7/8/2020 6:12 3:38:00 4:00:00 Compliant Power Generator failure (Indeterminate) No alarm displayed due to RBS not powered OK Genset has been restarted manually INC403242 HAIDS255 BOILO Sud ZTE 2G+3G C Talkpool 7/8/2020 2:04 7/8/2020 6:27 4:23:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC403243 HAIDS112 GABION Sud ZTE 2G+3G+LTE A Talkpool 7/8/2020 2:13 7/8/2020 6:33 4:20:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC403066 HDO402 LAFITEAU Ouest Ericsson 2G B Talkpool 7/7/2020 16:37 7/7/2020 19:50 3:13:00 4:00:00 Compliant Power Generator failure (Low Voltage) Low voltage OK The genset has been restarted INC403116 HDC270 CRETE_A_PIEROT Artibonite Ericsson 2G+3G B Talkpool 7/7/2020 18:38 7/7/2020 20:00 1:22:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Back on air without intervention INC403082 HDN256 CAMPS-LOUISE Nord Ericsson 2G D Talkpool 7/7/2020 18:46 7/7/2020 20:31 1:45:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Faulty rear seal and front seal OK 1 gallon of oil added and genset restarted INC403090 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 23:40 7/8/2020 6:15 6:35:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Portable genset is out of fuel. Fuel Delivery Delay Fuel added and genset restarted INC403244 HDN238 PIGNON_II Nord Ericsson 2G D Talkpool 7/8/2020 2:18 7/8/2020 6:20 4:02:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Back on air without intervention INC403238 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 7/8/2020 1:02 7/8/2020 6:30 5:28:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution details to be provided by the contractor INC403248 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 7/8/2020 3:50 7/8/2020 6:32 2:42:00 4:00:00 Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution details to be provided by the contractor Sectors restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC403084 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Talkpool 7/7/2020 18:50 7/7/2020 20:30 1:40:00 4:00:00 Compliant RBS RBS Fault ( DUG Failure) DUG Failure OK Power reset on the DUG INC402956 HGA016 MORNE_OKO Nippes Ericsson 2G C Talkpool 7/7/2020 14:20 7/7/2020 21:13 6:53:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC403124 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 7/7/2020 19:22 7/7/2020 21:18 1:56:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site back on air without intervention Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Wed Jul 8 05:57:56 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Wed, 8 Jul 2020 11:57:56 +0000 Subject: [Rantt] NOC SITES REPORT updated for this July 8th, 2020 till 7:00 AM In-Reply-To: References: Message-ID: Hello NOC, Please see the updated comments ? * HDO169 ? RESTORED * HDN153 ? RESTORED * HDO348 ? TEAM IS WOKING ON SITE * HDN298 ? NO POWER ISSUE ON SITE, TX TEAM WILL ARRIVE BY 8:45AM * HDO592 ? ETR 9AM * HDN243 ? RESTORED * HDN111 ? RESTORED * HDS232 ? REVISED ETA 8AM * HDN120 ? RESTORED * HDC340 ? RESTORED * HDO270 ? TEAM WAITING FOR ACCESS Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 08 July 2020 07:31 To: fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com Cc: Luigi Roy; Eng Teck Ng; HAI_Tech_Noc; Geoffrey Collins Subject: [Tp.imc.haiti] NOC SITES REPORT updated for this July 8th, 2020 till 7:00 AM Hi All, Kindly receive the NOC SITES REPORT updated for this July 8th, 2020 till 7:00 AM > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 419:48:52 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 354:04:52 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 259:09:52 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 58:44:52 Transmission Transmission (Indeterminate) The Talkpool team and Digicel TX are working together on this case. Next update to share when available INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/6/2020 3:18 52:08:52 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for refueling. INC402517 HDO169 L'UNION_MATERIAUX Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/6/2020 18:30 36:56:52 Power Generator failure (Indeterminate) There's gunshot in the area. So the team leave ETA 7:30 AM INC402619 HDO339 GROS_MANGLES Ouest Ericsson 2G D Talkpool 7/6/2020 20:07 35:19:52 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. Follow up is ongoing INC402869 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 11:43 19:43:52 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC403107 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 7/7/2020 17:23 14:03:52 Fuel Generator failure (Fuel issue) Fuel Team is informed since 7/7/2020 ,6:1PM ETR to be provide by them INC403123 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 19:18 12:08:52 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403095 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 7/7/2020 19:50 11:36:52 Transmission Transmission (Indeterminate) No power issue found. TX team has been informed. ETA: 07:30h INC403134 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 20:18 11:08:52 Power Power Failure (Indeterminate) Site will be back on air with commercial power INC403122 HAIDS238 BONPAS Sud ZTE 2G+3G C O&M_Fuel 7/7/2020 20:43 10:43:52 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/7/2020) at 9:45 PM. ETR will be provided them INC403122 HAIDS281 CARREFOUR GROS CHAUDI?RE Sud ZTE 2G+3G C O&M_Fuel 7/7/2020 20:43 10:43:52 Dependent Affected by Fuel issue at the main site Affected by HAIDS238 INC403122 HAIDS219 RADIO_PARADIS Sud ZTE 2G+3G C O&M_Fuel 7/7/2020 20:43 10:43:52 Dependent Affected by Fuel issue at the main site Affected by HAIDS238 INC403122 HAIDS239 TIBURON Sud ZTE 2G+3G C O&M_Fuel 7/7/2020 20:43 10:43:52 Dependent Affected by Fuel issue at the main site Affected by HAIDS238 INC403122 HAIDS280 CONETE Sud ZTE 2G D O&M_Fuel 7/7/2020 20:43 10:43:52 Dependent Affected by Fuel issue at the main site Affected by HAIDS238 INC403100 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/7/2020 20:50 10:36:52 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403139 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/7/2020 21:05 10:21:52 Power Generator failure (Indeterminate) Team is waiting access. INC403145 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 7/7/2020 21:38 9:48:52 Power Generator failure (Indeterminate) Power team will check the site at 7:30 AM INC403145 HDO400 FORET_DES_PINS Ouest Ericsson 2G D Talkpool 7/7/2020 21:38 9:48:52 Dependent Affected by the power issue at the main site Affected by HDO348. INC403145 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 7/7/2020 21:38 9:48:52 Dependent Affected by the power issue at the main site Affected by HDO348. INC403209 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 22:12 9:14:52 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC403214 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 7/7/2020 22:34 8:52:52 Power Power Failure (Indeterminate) Team is on site INC403150 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 7/7/2020 23:30 7:56:52 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area INC403150 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 7/7/2020 23:30 7:56:52 Dependent Affected by the power issue at the main site Affected by HDC276. INC403223 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/7/2020 23:43 7:43:52 Power Generator failure (Indeterminate) Team is waiting access. INC403225 HDC212 DOMOND Centre Ericsson 2G D Talkpool 7/7/2020 23:54 7:32:52 Power Power Failure (Indeterminate) Team is on site INC403152 HDO396 MORNE_A_CHANDELLE_I Ouest Ericsson 2G D O&M_Fuel 7/8/2020 0:06 7:20:52 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/8/2020) at 2:34 AM. ETR will be provided them INC403154 HDO635 RUE_MONPLAISIR Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/8/2020 0:09 7:17:52 Power Generator failure (Indeterminate) Team is waiting access. INC403227 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/8/2020 0:14 7:12:52 Power Generator failure (Indeterminate) Portable genset is out of fuel , follow up is ongoing for refueling INC403227 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/8/2020 0:14 7:12:52 Dependent Affected by the power issue at the main site Attached to HDO592 INC403239 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/8/2020 1:30 5:56:52 Power Power Failure (Indeterminate) Team is on site INC403246 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 7/8/2020 2:58 4:28:52 Power Power Failure (Indeterminate) Team is on site INC403246 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 7/8/2020 2:58 4:28:52 Dependent Affected by the power issue at the main site Affected by HDN111. INC403247 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M_Fuel 7/8/2020 3:04 4:22:52 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/8/2020) at 4:05 AM. ETR will be provided them INC403166 HAIDS232 MANICHE Sud ZTE 2G+3G C Talkpool 7/8/2020 3:47 3:39:52 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 7:15 AM INC403166 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/8/2020 3:47 3:39:52 Dependent Affected by the power issue at the main site Affected by HAIDS232 INC403177 HAIDO283 MARIANI_12 Port-au-Prince ZTE 2G+3G B O&M Fuel 7/8/2020 5:08 2:18:52 Fuel Generator failure (Fuel issue) Fuel Team is informed since 7/8/2020 ,6:10 AM ETR to be provide by them . INC403256 HDN120 MORNE_DORIMA Nord-Ouest Ericsson 2G D Talkpool 7/8/2020 5:22 2:04:52 Power Power Failure (Indeterminate) Team has been informed. ETA not yet provided INC403131 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/8/2020 5:44 1:42:52 Power Power Failure (Indeterminate) Talkpool does not manage his team to reach the site INC403179 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G C Talkpool 7/8/2020 5:52 1:34:52 Power Generator failure (Indeterminate) Team has been dispatched. ETA to be provided. INC403225 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 7/8/2020 6:02 1:24:52 Dependent Affected by the power issue at the main site Affected by HDC212. INC402128 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/8/2020 6:06 1:20:52 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402614 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/8/2020 6:06 1:20:52 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402614 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/8/2020 6:06 1:20:52 Dependent Affected by the power issue at the main site Affected by HDC318. INC402601 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/8/2020 6:06 1:20:52 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403184 HDO335 PALMA Ouest Ericsson 2G D Talkpool 7/8/2020 6:22 1:04:52 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 9:45 AM INC403078 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/8/2020 6:38 0:48:52 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403133 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/8/2020 6:38 0:48:52 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 729:12:52 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 606:00:52 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 480:03:52 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 163:51:52 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 161:56:52 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC400635 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/2/2020 21:05 130:21:52 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 88:14:52 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC402265 HGA026 MACHOKET Nippes Ericsson 3G A Talkpool 7/5/2020 0:10 79:16:52 RBS RBS Fault (RRU failure) Faulty RRU01B5 needed to be replaced. ETR not yet available INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 19:36:52 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402916 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 12:00 19:26:52 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 19:26:52 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400763 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/7/2020 22:08 9:18:52 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC403212 HDO392 BAIE DU MESLE Sud Ericsson 2G D Digicel 7/7/2020 22:35 8:51:52 RBS Power Failure (DC Converter Failure) DC converter inside the HPU are faulty. Spare requested. ETR Not yet available INC403240 HDC206 THOMONDE Centre Ericsson 2G B Talkpool 7/8/2020 1:34 5:52:52 RBS RBS Fault (Indeterminate) Sector C down. Team has been informed. ETA not yet provided * Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC403117 HAIDO526 CHEAU D'EAU Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/7/2020 18:50 7/7/2020 20:25 1:35:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) (Low oil Pressure) OK 1 gal of oil added and genset restarted INC403035 HAIDO186 TI_PLACE_CAZEAU Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/7/2020 16:13 7/7/2020 20:42 4:29:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature, water consumption Need to be justified 1 gal. of coolant added INC403140 HDO117 SILOT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/7/2020 20:57 7/7/2020 23:18 2:21:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) Huawei Breaker Tripped. OK Huawei Breaker has been reset. INC403034 HAIGA130 PREVILE Grande-Anse ZTE 2G+3G B Talkpool 7/7/2020 15:37 7/7/2020 19:46 4:09:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature due to radiator dirty OK Radiator refresh, 1.5 gal. of coolant added and genset restarted INC403034 HAIGA150 PREVILE_II Grande-Anse ZTE 2G+3G B Talkpool 7/7/2020 15:37 7/7/2020 19:46 4:09:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HGA130 Cascaded Site back in service with the main site INC403034 HAIGA101 MORON Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 15:37 7/7/2020 19:46 4:09:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HGA130 Cascaded Site back in service with the main site INC403034 HAIGA100 MARFRANC Grande-Anse ZTE 2G+3G B Talkpool 7/7/2020 15:37 7/7/2020 19:46 4:09:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HGA130 Cascaded Site back in service with the main site INC402987 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 7/7/2020 15:38 7/7/2020 19:43 4:05:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil Pressure due to rear and front seal Need to be justified 1 gal. of oil / 2 gal. of coolant added and genset restarted INC402987 HGA047 VALADE Nippes Ericsson 2G D Talkpool 7/7/2020 15:38 7/7/2020 19:43 4:05:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HGA031 Cascaded Site back in service with the main site INC402678 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B Talkpool 7/7/2020 7:02 7/7/2020 20:53 13:51:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified After refueling genset has been restarted INC402990 HDS262 LAROUX_PAYS Sud Ericsson 2G D Talkpool 7/7/2020 15:58 7/7/2020 20:48 4:50:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature due to radiator dirty Need to be justified Radiator refresh, 1 gal. of coolant added and genset restarted INC403136 HDO374 RUE_DU_PORT Ouest Ericsson 2G A Talkpool 7/7/2020 20:42 7/7/2020 21:27 0:45:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site back on air without intervention INC403088 HDS009 CYVADIER Sud-Est Ericsson 2G+3G B Talkpool 7/7/2020 19:30 7/7/2020 21:33 2:03:00 4:00:00 Compliant RBS RBS Fault (BFU Failure) Faulty BFU Spare BFU has been replaced INC402821 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 7/7/2020 9:26 7/7/2020 20:46 11:20:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted INC402433 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/6/2020 14:30 7/7/2020 22:08 31:38:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Faulty Water connector Spare Water connector has been replaced INC402433 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 7/6/2020 14:30 7/7/2020 22:08 31:38:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS292 Cascaded Site back in service with the main site INC403151 HGA040 CARREFOUR_MOUSSIGNAC Nippes Ericsson 2G D Talkpool 7/7/2020 23:34 7/8/2020 0:25 0:51:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) Breaker Tripped OK Breaker has been reset and genset restarted INC403217 HDS009 CYVADIER Sud-Est Ericsson 2G+3G B Talkpool 7/7/2020 23:10 7/8/2020 1:09 1:59:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC403153 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 7/8/2020 0:06 7/8/2020 2:01 1:55:00 4:00:00 Compliant Power Generator failure (Indeterminate) Inverter inside the HPU was stopped OK Genset has been restarted INC403153 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 2G B Talkpool 7/8/2020 0:06 7/8/2020 2:01 1:55:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO356 Cascaded Site back in service with the main site INC403146 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 7/8/2020 0:18 7/8/2020 6:06 5:48:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Genset stopped Need to be justified Genset has been restarted by the owner INC403245 HDS227 NAN_SABLE Sud Ericsson 2G D Talkpool 7/8/2020 2:34 7/8/2020 6:12 3:38:00 4:00:00 Compliant Power Generator failure (Indeterminate) No alarm displayed due to RBS not powered OK Genset has been restarted manually INC403242 HAIDS255 BOILO Sud ZTE 2G+3G C Talkpool 7/8/2020 2:04 7/8/2020 6:27 4:23:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC403243 HAIDS112 GABION Sud ZTE 2G+3G+LTE A Talkpool 7/8/2020 2:13 7/8/2020 6:33 4:20:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC403066 HDO402 LAFITEAU Ouest Ericsson 2G B Talkpool 7/7/2020 16:37 7/7/2020 19:50 3:13:00 4:00:00 Compliant Power Generator failure (Low Voltage) Low voltage OK The genset has been restarted INC403116 HDC270 CRETE_A_PIEROT Artibonite Ericsson 2G+3G B Talkpool 7/7/2020 18:38 7/7/2020 20:00 1:22:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Back on air without intervention INC403082 HDN256 CAMPS-LOUISE Nord Ericsson 2G D Talkpool 7/7/2020 18:46 7/7/2020 20:31 1:45:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Faulty rear seal and front seal OK 1 gallon of oil added and genset restarted INC403090 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 23:40 7/8/2020 6:15 6:35:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Portable genset is out of fuel. Fuel Delivery Delay Fuel added and genset restarted INC403244 HDN238 PIGNON_II Nord Ericsson 2G D Talkpool 7/8/2020 2:18 7/8/2020 6:20 4:02:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Back on air without intervention INC403238 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 7/8/2020 1:02 7/8/2020 6:30 5:28:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution details to be provided by the contractor INC403248 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 7/8/2020 3:50 7/8/2020 6:32 2:42:00 4:00:00 Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution details to be provided by the contractor Sectors restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC403084 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Talkpool 7/7/2020 18:50 7/7/2020 20:30 1:40:00 4:00:00 Compliant RBS RBS Fault ( DUG Failure) DUG Failure OK Power reset on the DUG INC402956 HGA016 MORNE_OKO Nippes Ericsson 2G C Talkpool 7/7/2020 14:20 7/7/2020 21:13 6:53:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC403124 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 7/7/2020 19:22 7/7/2020 21:18 1:56:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site back on air without intervention Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Name: 14DAD6740E5E4D949E29683EC1348E5D.png Type: image/png Size: 132 bytes Desc: 14DAD6740E5E4D949E29683EC1348E5D.png URL: From Haiti.Noc at digicelgroup.com Wed Jul 8 06:34:25 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 8 Jul 2020 12:34:25 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM Message-ID: Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 6 5 12 22 45 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 24 4 2 0 28 ZTE 11 10 0 0 11 Huawei 6 6 5 0 6 Network 41 20 7 0 45 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 5 0 5 11 45 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 420:49:29 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 355:05:29 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 260:10:29 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 59:45:29 Transmission Transmission (Indeterminate) The Talkpool team and Digicel TX are working together on this case. Next update to share when available INC401981 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/5/2020 21:56 58:31:29 Transmission Transmission (Indeterminate) BSC team has been informed, more update will be share once available. INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/6/2020 3:18 53:09:29 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for refueling. INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 39:51:29 RBS RBS Fault (DUW failure) Faulty DUW must be replaced. ETR to be provided INC402619 HDO339 GROS_MANGLES Ouest Ericsson 2G D Talkpool 7/6/2020 20:07 36:20:29 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. Follow up is ongoing INC402869 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 11:43 20:44:29 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC403107 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 7/7/2020 17:23 15:04:29 Fuel Generator failure (Fuel issue) Fuel Team is informed since 7/7/2020 ,6:1PM ETR to be provide by them INC403081 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G+LTE A Talkpool 7/7/2020 18:20 14:07:29 Transmission Transmission (Indeterminate) Team is on site. INC403123 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 19:18 13:09:29 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403095 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 7/7/2020 19:50 12:37:29 RBS RBS Fault (DXU failure) Faulty DXU 31, spare needed. ETR to be provided INC403122 HAIDS238 BONPAS Sud ZTE 2G+3G C O&M_Fuel 7/7/2020 20:43 11:44:29 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/7/2020) at 9:45 PM. ETR will be provided them INC403122 HAIDS281 CARREFOUR GROS CHAUDI?RE Sud ZTE 2G+3G C O&M_Fuel 7/7/2020 20:43 11:44:29 Dependent Affected by Fuel issue at the main site Affected by HAIDS238 INC403122 HAIDS219 RADIO_PARADIS Sud ZTE 2G+3G C O&M_Fuel 7/7/2020 20:43 11:44:29 Dependent Affected by Fuel issue at the main site Affected by HAIDS238 INC403122 HAIDS239 TIBURON Sud ZTE 2G+3G C O&M_Fuel 7/7/2020 20:43 11:44:29 Dependent Affected by Fuel issue at the main site Affected by HAIDS238 INC403122 HAIDS280 CONETE Sud ZTE 2G D O&M_Fuel 7/7/2020 20:43 11:44:29 Dependent Affected by Fuel issue at the main site Affected by HAIDS238 INC403100 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/7/2020 20:50 11:37:29 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403139 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/7/2020 21:05 11:22:29 Power Generator failure (Indeterminate) Team was left the site due to watchman unreachable , they will be back on site . ETA to be provide INC403145 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 7/7/2020 21:38 10:49:29 Power Generator failure (Indeterminate) Team is working on the site INC403145 HDO400 FORET_DES_PINS Ouest Ericsson 2G D Talkpool 7/7/2020 21:38 10:49:29 Dependent Affected by the power issue at the main site Affected by HDO348. INC403145 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 7/7/2020 21:38 10:49:29 Dependent Affected by the power issue at the main site Affected by HDO348. INC403209 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 22:12 10:15:29 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC403214 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 7/7/2020 22:34 9:53:29 Power Power Failure (Indeterminate) Team is on site INC403218 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/7/2020 23:05 9:22:29 Power Power Failure (Indeterminate) Site will be back on air with commercial power INC403150 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 7/7/2020 23:30 8:57:29 Power Power Failure (Indeterminate) Team cannot provide update. INC403150 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 7/7/2020 23:30 8:57:29 Dependent Affected by the power issue at the main site Affected by HDC276. INC403223 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/7/2020 23:43 8:44:29 Power Generator failure (Indeterminate) Team still waiting for access INC403225 HDC212 DOMOND Centre Ericsson 2G D Talkpool 7/7/2020 23:54 8:33:29 Power Power Failure (Indeterminate) Team is on site INC403152 HDO396 MORNE_A_CHANDELLE_I Ouest Ericsson 2G D O&M_Fuel 7/8/2020 0:06 8:21:29 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/8/2020) at 2:34 AM. ETR will be provided them INC403227 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/8/2020 0:14 8:13:29 Power Generator failure (Indeterminate) Portable genset is out of fuel , ETR 9:15AM INC403227 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/8/2020 0:14 8:13:29 Dependent Affected by the power issue at the main site Attached to HDO592 INC403247 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M_Fuel 7/8/2020 3:04 5:23:29 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/8/2020) at 4:05 AM. ETR will be provided them INC403166 HAIDS232 MANICHE Sud ZTE 2G+3G C Talkpool 7/8/2020 3:47 4:40:29 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 8:20 AM INC403166 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/8/2020 3:47 4:40:29 Dependent Affected by the power issue at the main site Affected by HAIDS232 INC403177 HAIDO283 MARIANI_12 Port-au-Prince ZTE 2G+3G B O&M Fuel 7/8/2020 5:08 3:19:29 Fuel Generator failure (Fuel issue) Fuel Team is informed since 7/8/2020 ,6:10 AM ETR to be provide by them . INC403179 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G C Talkpool 7/8/2020 5:52 2:35:29 Power Generator failure (Indeterminate) Team working on site INC403225 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 7/8/2020 6:02 2:25:29 Dependent Affected by the power issue at the main site Affected by HDC212. INC402128 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/8/2020 6:06 2:21:29 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402614 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/8/2020 6:06 2:21:29 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402614 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/8/2020 6:06 2:21:29 Dependent Affected by the power issue at the main site Affected by HDC318. INC402601 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/8/2020 6:06 2:21:29 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403078 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/8/2020 6:38 1:49:29 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403133 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/8/2020 6:38 1:49:29 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 8 07:35:25 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 8 Jul 2020 13:35:25 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM Message-ID: Hello All, Received the NOC hourly report done at 9:00 AM Sites off air by Class Class A B C D Total Total 6 5 12 20 43 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 22 4 1 0 25 ZTE 11 10 0 0 11 Huawei 7 7 6 0 7 Network 40 21 7 0 43 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 5 0 4 10 43 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 421:55:33 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 356:11:33 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 261:16:33 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 60:51:33 Transmission Transmission (Indeterminate) The Talkpool team and Digicel TX are working together on this case. Next update to share when available INC401981 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/5/2020 21:56 59:37:33 Transmission Transmission (Indeterminate) BSC team has been informed, more update will be share once available. INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/6/2020 3:18 54:15:33 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for refueling. INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 40:57:33 RBS RBS Fault (DUW failure) Faulty DUW must be replaced. ETR to be provided INC402619 HDO339 GROS_MANGLES Ouest Ericsson 2G D Talkpool 7/6/2020 20:07 37:26:33 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. Follow up is ongoing INC402869 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 11:43 21:50:33 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC403107 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 7/7/2020 17:23 16:10:33 Fuel Generator failure (Fuel issue) Fuel Team is informed since 7/7/2020 ,6:1PM ETR to be provide by them INC403095 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 7/7/2020 19:50 13:43:33 RBS RBS Fault (DXU failure) Faulty DXU 31, spare needed. ETR to be provided INC403122 HAIDS238 BONPAS Sud ZTE 2G+3G C O&M_Fuel 7/7/2020 20:43 12:50:33 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/7/2020) at 9:45 PM. ETR will be provided them INC403122 HAIDS281 CARREFOUR GROS CHAUDI?RE Sud ZTE 2G+3G C O&M_Fuel 7/7/2020 20:43 12:50:33 Dependent Affected by Fuel issue at the main site Affected by HAIDS238 INC403122 HAIDS219 RADIO_PARADIS Sud ZTE 2G+3G C O&M_Fuel 7/7/2020 20:43 12:50:33 Dependent Affected by Fuel issue at the main site Affected by HAIDS238 INC403122 HAIDS239 TIBURON Sud ZTE 2G+3G C O&M_Fuel 7/7/2020 20:43 12:50:33 Dependent Affected by Fuel issue at the main site Affected by HAIDS238 INC403122 HAIDS280 CONETE Sud ZTE 2G D O&M_Fuel 7/7/2020 20:43 12:50:33 Dependent Affected by Fuel issue at the main site Affected by HAIDS238 INC403100 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/7/2020 20:50 12:43:33 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403139 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/7/2020 21:05 12:28:33 Power Generator failure (Indeterminate) Team was left the site due to wacthman unreachable , they will be back on site . ETA to be provide INC403145 HDO400 FORET_DES_PINS Ouest Ericsson 2G D Talkpool 7/7/2020 21:38 11:55:33 Dependent Affected by the power issue at the main site Affected by HDO348. INC403145 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 7/7/2020 21:38 11:55:33 Dependent Affected by the power issue at the main site Affected by HDO348. INC403145 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 7/7/2020 21:38 11:55:33 Power Generator failure (Indeterminate) Site suspected out of fuel. Pictures will be added or confirmation INC403209 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 22:12 11:21:33 Power Power Failure (Solar System failure) Site will be back up with fully sunrise INC403214 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 7/7/2020 22:34 10:59:33 Power Power Failure (Indeterminate) Team is on site INC403218 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/7/2020 23:05 10:28:33 Power Power Failure (Indeterminate) Site will be back on air with commercial power INC403150 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 7/7/2020 23:30 10:03:33 Power Power Failure (Indeterminate) Fuel issue suspected, waiting for pictures to confirm. INC403150 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 7/7/2020 23:30 10:03:33 Dependent Affected by the power issue at the main site Affected by HDC276. INC403223 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/7/2020 23:43 9:50:33 Power Generator failure (Indeterminate) Team working on site INC403225 HDC212 DOMOND Centre Ericsson 2G D Talkpool 7/7/2020 23:54 9:39:33 Power Power Failure (Indeterminate) Team is still working on site INC403152 HDO396 MORNE_A_CHANDELLE_I Ouest Ericsson 2G D O&M_Fuel 7/8/2020 0:06 9:27:33 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/8/2020) at 2:34 AM. ETR will be provided them INC403227 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/8/2020 0:14 9:19:33 Power Generator failure (Indeterminate) Portable genset is out of fuel , ETR 9:15AM INC403227 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/8/2020 0:14 9:19:33 Dependent Affected by the power issue at the main site Attached to HDO592 INC403247 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M_Fuel 7/8/2020 3:04 6:29:33 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/8/2020) at 4:05 AM. ETR will be provided them INC403166 HAIDS232 MANICHE Sud ZTE 2G+3G C Talkpool 7/8/2020 3:47 5:46:33 Power Generator failure (Indeterminate) Team is working on the site INC403166 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/8/2020 3:47 5:46:33 Dependent Affected by the power issue at the main site Affected by HAIDS232 INC403177 HAIDO283 MARIANI_12 Port-au-Prince ZTE 2G+3G B O&M Fuel 7/8/2020 5:08 4:25:33 Fuel Generator failure (Fuel issue) Fuel Team is informed since 7/8/2020 ,6:10 AM ETR to be provide by them . INC403179 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G C Talkpool 7/8/2020 5:52 3:41:33 Power Generator failure (Fan belt failure) Fan belt broken , Team looking for another one INC403225 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 7/8/2020 6:02 3:31:33 Dependent Affected by the power issue at the main site Affected by HDC212. INC402128 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/8/2020 6:06 3:27:33 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402614 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/8/2020 6:06 3:27:33 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402601 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/8/2020 6:06 3:27:33 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403078 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/8/2020 6:38 2:55:33 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403133 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/8/2020 6:38 2:55:33 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403270 HDC011 CITE_KEBREAU Artibonite Huawei 2G+3G+LTE A Talkpool 7/8/2020 7:45 1:48:33 Power Power Failure (Indeterminate) Team is aware, ETA 10:20AM. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 8 07:37:12 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 8 Jul 2020 13:37:12 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 731:22:00 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 608:10:00 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 482:13:00 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 166:01:00 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 164:06:00 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC400635 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/2/2020 21:05 132:31:00 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 90:24:00 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC402265 HGA026 MACHOKET Nippes Ericsson 3G A Talkpool 7/5/2020 0:10 81:26:00 RBS RBS Fault (RRU failure) Faulty RRU01B5 needed to be replaced. ETR not yet available INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 21:46:00 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402916 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 12:00 21:36:00 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 21:36:00 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400763 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/7/2020 22:08 11:28:00 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC403240 HDC206 THOMONDE Centre Ericsson 2G B Talkpool 7/8/2020 1:34 8:02:00 RBS RBS Fault (Indeterminate) Sector C down. Team already dispatched ETA 10:00AM. INC403191 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 7/8/2020 7:14 2:22:00 RBS RBS Fault (DUG Failure) Faulty DUG need to be replaced. ETR to be provided. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From JeanPetrack.JeanDenis at digicelgroup.com Wed Jul 8 07:37:08 2020 From: JeanPetrack.JeanDenis at digicelgroup.com (Jean Petrack Jean Denis) Date: Wed, 8 Jul 2020 13:37:08 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM In-Reply-To: References: Message-ID: Hello NOC, HDS238 is restore and update in remedy, Thanks. ________________________________ From: Jean Rosebert Dorcely on behalf of Haiti Noc Sent: Wednesday, July 8, 2020 9:35 AM To: Haiti Noc ; 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com ; astrid.argana at tpmanagementsa.com ; Astrid Argana ; journal.ht at talkpool.com ; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: NOC hourly report at 9:00 AM Hello All, Received the NOC hourly report done at 9:00 AM Sites off air by Class Class A B C D Total Total 6 5 12 20 43 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 22 4 1 0 25 ZTE 11 10 0 0 11 Huawei 7 7 6 0 7 Network 40 21 7 0 43 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 5 0 4 10 43 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 421:55:33 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 356:11:33 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 261:16:33 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 60:51:33 Transmission Transmission (Indeterminate) The Talkpool team and Digicel TX are working together on this case. Next update to share when available INC401981 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/5/2020 21:56 59:37:33 Transmission Transmission (Indeterminate) BSC team has been informed, more update will be share once available. INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/6/2020 3:18 54:15:33 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for refueling. INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 40:57:33 RBS RBS Fault (DUW failure) Faulty DUW must be replaced. ETR to be provided INC402619 HDO339 GROS_MANGLES Ouest Ericsson 2G D Talkpool 7/6/2020 20:07 37:26:33 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. Follow up is ongoing INC402869 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 11:43 21:50:33 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC403107 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 7/7/2020 17:23 16:10:33 Fuel Generator failure (Fuel issue) Fuel Team is informed since 7/7/2020 ,6:1PM ETR to be provide by them INC403095 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 7/7/2020 19:50 13:43:33 RBS RBS Fault (DXU failure) Faulty DXU 31, spare needed. ETR to be provided INC403122 HAIDS238 BONPAS Sud ZTE 2G+3G C O&M_Fuel 7/7/2020 20:43 12:50:33 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/7/2020) at 9:45 PM. ETR will be provided them INC403122 HAIDS281 CARREFOUR GROS CHAUDI?RE Sud ZTE 2G+3G C O&M_Fuel 7/7/2020 20:43 12:50:33 Dependent Affected by Fuel issue at the main site Affected by HAIDS238 INC403122 HAIDS219 RADIO_PARADIS Sud ZTE 2G+3G C O&M_Fuel 7/7/2020 20:43 12:50:33 Dependent Affected by Fuel issue at the main site Affected by HAIDS238 INC403122 HAIDS239 TIBURON Sud ZTE 2G+3G C O&M_Fuel 7/7/2020 20:43 12:50:33 Dependent Affected by Fuel issue at the main site Affected by HAIDS238 INC403122 HAIDS280 CONETE Sud ZTE 2G D O&M_Fuel 7/7/2020 20:43 12:50:33 Dependent Affected by Fuel issue at the main site Affected by HAIDS238 INC403100 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/7/2020 20:50 12:43:33 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403139 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/7/2020 21:05 12:28:33 Power Generator failure (Indeterminate) Team was left the site due to wacthman unreachable , they will be back on site . ETA to be provide INC403145 HDO400 FORET_DES_PINS Ouest Ericsson 2G D Talkpool 7/7/2020 21:38 11:55:33 Dependent Affected by the power issue at the main site Affected by HDO348. INC403145 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 7/7/2020 21:38 11:55:33 Dependent Affected by the power issue at the main site Affected by HDO348. INC403145 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 7/7/2020 21:38 11:55:33 Power Generator failure (Indeterminate) Site suspected out of fuel. Pictures will be added or confirmation INC403209 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 22:12 11:21:33 Power Power Failure (Solar System failure) Site will be back up with fully sunrise INC403214 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 7/7/2020 22:34 10:59:33 Power Power Failure (Indeterminate) Team is on site INC403218 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/7/2020 23:05 10:28:33 Power Power Failure (Indeterminate) Site will be back on air with commercial power INC403150 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 7/7/2020 23:30 10:03:33 Power Power Failure (Indeterminate) Fuel issue suspected, waiting for pictures to confirm. INC403150 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 7/7/2020 23:30 10:03:33 Dependent Affected by the power issue at the main site Affected by HDC276. INC403223 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/7/2020 23:43 9:50:33 Power Generator failure (Indeterminate) Team working on site INC403225 HDC212 DOMOND Centre Ericsson 2G D Talkpool 7/7/2020 23:54 9:39:33 Power Power Failure (Indeterminate) Team is still working on site INC403152 HDO396 MORNE_A_CHANDELLE_I Ouest Ericsson 2G D O&M_Fuel 7/8/2020 0:06 9:27:33 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/8/2020) at 2:34 AM. ETR will be provided them INC403227 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/8/2020 0:14 9:19:33 Power Generator failure (Indeterminate) Portable genset is out of fuel , ETR 9:15AM INC403227 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/8/2020 0:14 9:19:33 Dependent Affected by the power issue at the main site Attached to HDO592 INC403247 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M_Fuel 7/8/2020 3:04 6:29:33 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/8/2020) at 4:05 AM. ETR will be provided them INC403166 HAIDS232 MANICHE Sud ZTE 2G+3G C Talkpool 7/8/2020 3:47 5:46:33 Power Generator failure (Indeterminate) Team is working on the site INC403166 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/8/2020 3:47 5:46:33 Dependent Affected by the power issue at the main site Affected by HAIDS232 INC403177 HAIDO283 MARIANI_12 Port-au-Prince ZTE 2G+3G B O&M Fuel 7/8/2020 5:08 4:25:33 Fuel Generator failure (Fuel issue) Fuel Team is informed since 7/8/2020 ,6:10 AM ETR to be provide by them . INC403179 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G C Talkpool 7/8/2020 5:52 3:41:33 Power Generator failure (Fan belt failure) Fan belt broken , Team looking for another one INC403225 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 7/8/2020 6:02 3:31:33 Dependent Affected by the power issue at the main site Affected by HDC212. INC402128 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/8/2020 6:06 3:27:33 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402614 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/8/2020 6:06 3:27:33 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402601 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/8/2020 6:06 3:27:33 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403078 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/8/2020 6:38 2:55:33 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403133 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/8/2020 6:38 2:55:33 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403270 HDC011 CITE_KEBREAU Artibonite Huawei 2G+3G+LTE A Talkpool 7/8/2020 7:45 1:48:33 Power Power Failure (Indeterminate) Team is aware, ETA 10:20AM. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 8 07:38:07 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 8 Jul 2020 13:38:07 +0000 Subject: [Rantt] Recall: NOC hourly report at 9:00 AM Message-ID: Haiti Noc would like to recall the message, "NOC hourly report at 9:00 AM". ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Haiti.Noc at digicelgroup.com Wed Jul 8 07:39:11 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 8 Jul 2020 13:39:11 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM Message-ID: Hello All, Received the NOC hourly report done at 9:00 AM Sites off air by Class Class A B C D Total Total 6 5 8 19 38 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 22 4 1 0 25 ZTE 6 6 0 0 6 Huawei 7 7 6 0 7 Network 35 17 7 0 38 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 4 0 4 6 38 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 422:00:32 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 356:16:32 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 261:21:32 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 60:56:32 Transmission Transmission (Indeterminate) The Talkpool team and Digicel TX are working together on this case. Next update to share when available INC401981 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/5/2020 21:56 59:42:32 Transmission Transmission (Indeterminate) BSC team has been informed, more update will be share once available. INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/6/2020 3:18 54:20:32 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for refueling. INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 41:02:32 RBS RBS Fault (DUW failure) Faulty DUW must be replaced. ETR to be provided INC402619 HDO339 GROS_MANGLES Ouest Ericsson 2G D Talkpool 7/6/2020 20:07 37:31:32 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. Follow up is ongoing INC402869 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 11:43 21:55:32 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC403107 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 7/7/2020 17:23 16:15:32 Fuel Generator failure (Fuel issue) Fuel Team is informed since 7/7/2020 ,6:1PM ETR to be provide by them INC403095 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 7/7/2020 19:50 13:48:32 RBS RBS Fault (DXU failure) Faulty DXU 31, spare needed. ETR to be provided INC403100 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/7/2020 20:50 12:48:32 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403139 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/7/2020 21:05 12:33:32 Power Generator failure (Indeterminate) Team was left the site due to wacthman unreachable , they will be back on site . ETA to be provide INC403145 HDO400 FORET_DES_PINS Ouest Ericsson 2G D Talkpool 7/7/2020 21:38 12:00:32 Dependent Affected by the power issue at the main site Affected by HDO348. INC403145 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 7/7/2020 21:38 12:00:32 Dependent Affected by the power issue at the main site Affected by HDO348. INC403145 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 7/7/2020 21:38 12:00:32 Power Generator failure (Indeterminate) Site suspected out of fuel. Pictures will be added or confirmation INC403209 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 22:12 11:26:32 Power Power Failure (Solar System failure) Site will be back up with fully sunrise INC403214 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 7/7/2020 22:34 11:04:32 Power Power Failure (Indeterminate) Team is on site INC403218 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/7/2020 23:05 10:33:32 Power Power Failure (Indeterminate) Site will be back on air with commercial power INC403150 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 7/7/2020 23:30 10:08:32 Power Power Failure (Indeterminate) Fuel issue suspected, waiting for pictures to confirm. INC403150 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 7/7/2020 23:30 10:08:32 Dependent Affected by the power issue at the main site Affected by HDC276. INC403223 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/7/2020 23:43 9:55:32 Power Generator failure (Indeterminate) Team working on site INC403225 HDC212 DOMOND Centre Ericsson 2G D Talkpool 7/7/2020 23:54 9:44:32 Power Power Failure (Indeterminate) Team is still working on site INC403152 HDO396 MORNE_A_CHANDELLE_I Ouest Ericsson 2G D O&M_Fuel 7/8/2020 0:06 9:32:32 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/8/2020) at 2:34 AM. ETR will be provided them INC403227 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/8/2020 0:14 9:24:32 Power Generator failure (Indeterminate) Portable genset is out of fuel , ETR 9:15AM INC403227 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/8/2020 0:14 9:24:32 Dependent Affected by the power issue at the main site Attached to HDO592 INC403247 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M_Fuel 7/8/2020 3:04 6:34:32 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/8/2020) at 4:05 AM. ETR will be provided them INC403166 HAIDS232 MANICHE Sud ZTE 2G+3G C Talkpool 7/8/2020 3:47 5:51:32 Power Generator failure (Indeterminate) Team is working on the site INC403166 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/8/2020 3:47 5:51:32 Dependent Affected by the power issue at the main site Affected by HAIDS232 INC403177 HAIDO283 MARIANI_12 Port-au-Prince ZTE 2G+3G B O&M Fuel 7/8/2020 5:08 4:30:32 Fuel Generator failure (Fuel issue) Fuel Team is informed since 7/8/2020 ,6:10 AM ETR to be provide by them . INC403179 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G C Talkpool 7/8/2020 5:52 3:46:32 Power Generator failure (Fan belt failure) Fan belt broken , Team looking for another one INC403225 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 7/8/2020 6:02 3:36:32 Dependent Affected by the power issue at the main site Affected by HDC212. INC402128 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/8/2020 6:06 3:32:32 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402614 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/8/2020 6:06 3:32:32 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402601 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/8/2020 6:06 3:32:32 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403078 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/8/2020 6:38 3:00:32 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403133 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/8/2020 6:38 3:00:32 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403270 HDC011 CITE_KEBREAU Artibonite Huawei 2G+3G+LTE A Talkpool 7/8/2020 7:45 1:53:32 Power Power Failure (Indeterminate) Team is aware, ETA 10:20AM. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 8 08:36:17 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 8 Jul 2020 14:36:17 +0000 Subject: [Rantt] Host Notice: HDC211 (172.20.206.41) returned from DOWN state In-Reply-To: References: Message-ID: Jithin, Can you please provide a full report regarding the router HDC211 that keep restarting, your team was on site this morning NOC Team NOC Team -----Original Message----- From: Weby Julnot Sent: Wednesday, July 8, 2020 10:01 AM To: Haiti Noc ; Francois Boyer ; Eng Teck Ng ; Jean Arleff Israel Chery Cc: Hai_Tech_Transmission ; Shamir Stephane Supreme Subject: RE: Host Notice: HDC211 (172.20.206.41) returned from DOWN state Hello Noc, Could you please provide us an update? Weby JULNOT, Best Regards -----Original Message----- From: Weby Julnot Sent: Monday, July 6, 2020 2:41 PM To: Haiti Noc ; Francois Boyer ; Eng Teck Ng ; Jean Arleff Israel Chery Cc: Hai_Tech_Transmission ; Shamir Stephane Supreme Subject: RE: Host Notice: HDC211 (172.20.206.41) returned from DOWN state Hello Noc, Could you please provide us a report regarding this site, if we have power issue, cabinet issue? Weby JULNOT, Best Regards -----Original Message----- From: CACTI Network Performance Monitor Sent: Monday, July 6, 2020 5:11 AM To: Hai_ IP Team ; Hai_Tech_Transmission Subject: Host Notice: HDC211 (172.20.206.41) returned from DOWN state Importance: High System HDC211 (172.20.206.41) status: UP Current ping response: 3.25 ms Average system response : 4.3 ms System availability: 99.34 % Total Checks Since Clear: 143633 Total Failed Checks: 948 Last Date Checked UP: 2020-07-06 04:55:00 Host Previously DOWN for: 16m 20s Snmp Info: Name - HDC211.digicelgroup.com Location - Uptime - 0d 0h 8m (50220 ms) System - LK9_NPE-M), Version 15.6(2)SP5, RELEASE SOFTWARE (fc4) Technical Support: http://www.cisco.com/techsupport Copyright (c) 1986-2018 by Cisco Systems, Inc. Compiled Fri 07-Sep-18 14:00 by mcpre NOTE: ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From John.Ormonde at digicelgroup.com Wed Jul 8 09:28:48 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Wed, 8 Jul 2020 15:28:48 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM In-Reply-To: References: Message-ID: Morning Moustafa, What is the status of the battery request for HDO301 and fuel sensor calibration ? When will HDS223 be visited for checking the fuel sensor ? Best Regards, [cid:image001.jpg at 01D6551A.EFB7D040] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Moustafa Fouad Sent: Tuesday, July 7, 2020 8:34 PM To: John Ormonde ; Haiti Noc ; 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; Journal ; Muhammad Irshad ; Bernard Yacoub ; Mohammed Shardow ; Mohammed Shardow Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: [EXTERNAL] RE: NOC hourly report at 8:00 PM Hello John Please review attach Two reports HDS223 and HDO 301 HDO301 - there are 3 batteries damage incident during transportation , will feed back tomorrow for corrective action Thanks Moustafa Fouad From: John Ormonde > Sent: Tuesday, July 7, 2020 9:55 AM To: Moustafa Fouad >; Haiti Noc >; 'fibertt at tpmanagementsa.com' >; 'fon at tpmanagementsa.com' >; 'hpu.maintenance at tpmanagementsa.com' >; 'hpu_alarms at tpmanagementsa.com' >; 'msc at tpmanagementsa.com' >; 'powertt at tpmanagementsa.com' >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; 'tp.fo at tpmanagementsa.com' >; 'tp.imc.haiti at tpmanagementsa.com' >; 'tp.ran at tpmanagementsa.com' >; 'tp_tech at tpmanagementsa.com' >; Jithin J Singh >; 'Astrid' >; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana >; Journal >; Muhammad Irshad >; Bernard Yacoub >; Mohammed Shardow >; Mohammed Shardow > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Hai_Tech_O&M > Subject: RE: NOC hourly report at 8:00 PM Send a proper report Moustafa, thanks. Best Regards, [cid:image005.jpg at 01D6550F.FF811B90] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Moustafa Fouad > Sent: Monday, July 6, 2020 10:04 PM To: John Ormonde >; Haiti Noc >; 'fibertt at tpmanagementsa.com' >; 'fon at tpmanagementsa.com' >; 'hpu.maintenance at tpmanagementsa.com' >; 'hpu_alarms at tpmanagementsa.com' >; 'msc at tpmanagementsa.com' >; 'powertt at tpmanagementsa.com' >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; 'tp.fo at tpmanagementsa.com' >; 'tp.imc.haiti at tpmanagementsa.com' >; 'tp.ran at tpmanagementsa.com' >; 'tp_tech at tpmanagementsa.com' >; Jithin J Singh >; 'Astrid' >; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana >; Journal >; Muhammad Irshad >; Bernard Yacoub >; Mohammed Shardow >; Mohammed Shardow > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Hai_Tech_O&M > Subject: [EXTERNAL] RE: NOC hourly report at 8:00 PM Hello John Please review attached HDS 223 site Photos fuel sensor cleaned , issue resolved HDO301 fuel sensor calibrated , but automation not resolved yet will feed back By tomorrow Thanks Moustafa Fouad From: John Ormonde > Sent: Sunday, July 5, 2020 9:42 PM To: Haiti Noc >; 'fibertt at tpmanagementsa.com' >; 'fon at tpmanagementsa.com' >; 'hpu.maintenance at tpmanagementsa.com' >; 'hpu_alarms at tpmanagementsa.com' >; 'msc at tpmanagementsa.com' >; 'powertt at tpmanagementsa.com' >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; 'tp.fo at tpmanagementsa.com' >; 'tp.imc.haiti at tpmanagementsa.com' >; 'tp.ran at tpmanagementsa.com' >; 'tp_tech at tpmanagementsa.com' >; Jithin J Singh >; 'Astrid' >; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana >; Journal >; Muhammad Irshad >; Bernard Yacoub >; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Hai_Tech_O&M > Subject: Re: [Tp.fo] NOC hourly report at 8:00 PM HDO525: Should not be confirmed down for fuel. Photographs show an external tank missing plumbing reporting an Epower down for fuel. Not acceptable. HDS223: ETA for hybrid team has been requested twice, no response. HDO301: New ASCOT HPUX4 reported down for fuel at 10%, should not be accepted. Hybrid team should be dispatched as configuration is 20% low fuel level warning and 5% electrical trip to switch off the genset. HDC171: Rescue been organized, awaiting ETA. Best Regards, [cid:image005.jpg at 01D6550F.FF811B90] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Sunday, July 5, 2020 8:49 PM To: Haiti Noc >; 'fibertt at tpmanagementsa.com' >; 'fon at tpmanagementsa.com' >; 'hpu.maintenance at tpmanagementsa.com' >; 'hpu_alarms at tpmanagementsa.com' >; 'msc at tpmanagementsa.com' >; 'powertt at tpmanagementsa.com' >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; 'tp.fo at tpmanagementsa.com' >; 'tp.imc.haiti at tpmanagementsa.com' >; 'tp.ran at tpmanagementsa.com' >; 'tp_tech at tpmanagementsa.com' >; Jithin J Singh >; 'Astrid' >; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana >; journal.ht at talkpool.com; Muhammad Irshad >; Bernard Yacoub >; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Hai_Tech_O&M > Subject: NOC hourly report at 8:00 PM Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 4 3 4 7 18 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 9 2 1 0 10 ZTE 4 4 2 0 4 Huawei 4 4 3 0 4 Network 17 10 6 0 18 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 11 4 0 1 2 18 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 15.0141088 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 295:26:31 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 200:31:31 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 106:36:31 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Spare will be sent at the region for replacement. ETR will share as soon as possible. INC401247 HDO455 DUPIN_CORNILLON Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 36:32:31 Power Generator Failure (Alternator Failure) DC Alternator, Oil sensor, Starter battery faulty and water sensor faulty. Spares not yet available . INC401247 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 36:32:31 Dependent Affected by the power issue at the main site Affected by HDO455 INC401451 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/4/2020 16:42 28:06:31 Power Power Failure (Solar System failure) The site will be back in service once the batteries get enough charge from the sun energy INC401553 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/4/2020 19:42 25:06:31 RBS RBS Fault (AMM failure) Faulty AMM 6PC. Spare part not yet available. ETR to be provided INC401730 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/5/2020 4:26 16:22:31 Power Generator Failure (Engine Knocking ) Talkpool team broke the genset. ETR to be provided by them INC401734 HAIDS223 KA_VIO Sud ZTE 2G+3G C O&M FUEL 7/5/2020 5:05 15:43:31 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( July 5th 2020) at 10:00 am. Hybrid Talkpool team support required before refueling. INC401909 HDC171 GROS_MORNE Artibonite Ericsson 2G D O&M_Fuel 7/5/2020 14:08 6:40:31 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/05/2020 at 06h28 PM. Feedback is expected from them INC401910 HDO655 UN_DELTA_CAMP_COW Port-au-Prince Huawei 2G+3G C Talkpool 7/5/2020 14:19 6:29:31 Power Generator failure (Indeterminate) Access cannot be provided during the weekend, site is located in the UN Camp. INC401848 HDC270 CRETE_A_PIEROT Artibonite Ericsson 3G B Talkpool 7/5/2020 15:10 5:38:31 Power Generator failure (Indeterminate) TX team was on the site but confirmed power issue. Power team has been informed. ETA: Not yet available INC401931 HAIDO301 BONNET Ouest Huawei 2G+3G+LTE A O&M_Fuel 7/5/2020 17:04 3:44:31 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/05/2020 at 08h15 PM. Feedback is expected from them INC401931 HAIDO302 GANTHIER Ouest Huawei 2G+3G+LTE A O&M_Fuel 7/5/2020 17:04 3:44:31 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO301 INC401871 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 7/5/2020 17:30 3:18:31 Fuel Generator failure (Fuel issue) Fuel team is informed, 07/05/2020 06:55 pm ETA to be provided. INC401873 HAIDO610 SANTO_25 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/5/2020 17:54 2:54:31 Power Generator failure (Indeterminate) Due to heavy rain , team cannot reach the site now , ETR to be provided INC401949 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/5/2020 19:45 1:03:31 Power Generator failure (Indeterminate) Team has been informed , ETA 20:10 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool July 6th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 6th INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security July 6th INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 8th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image005.jpg Type: image/jpeg Size: 2390 bytes Desc: image005.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image006.jpg Type: image/jpeg Size: 10377 bytes Desc: image006.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 2390 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 8 09:41:41 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 8 Jul 2020 15:41:41 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 2 4 6 12 24 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 3 1 0 17 ZTE 5 4 0 0 5 Huawei 2 2 2 0 2 Network 22 9 3 0 24 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 13 4 0 4 3 24 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 424:01:57 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 358:17:57 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 263:22:57 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 62:57:57 Transmission Transmission (Indeterminate) Tx team will go back to the site, ETA to be provided. INC401981 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/5/2020 21:56 61:43:57 Transmission Transmission (Indeterminate) BSC team has been informed, more update will be share once available. INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/6/2020 3:18 56:21:57 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for refueling. INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 43:03:57 RBS RBS Fault (DUW failure) Faulty DUW must be replaced. ETR to be provided INC402619 HDO339 GROS_MANGLES Ouest Ericsson 2G D Talkpool 7/6/2020 20:07 39:32:57 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. Follow up is ongoing INC402869 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 11:43 23:56:57 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC403107 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/7/2020 17:23 18:16:57 Power Generator failure (Indeterminate) Fuel added. Power team has been dispatched INC403095 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 7/7/2020 19:50 15:49:57 RBS RBS Fault (DXU failure) Faulty DXU 31, spare needed. ETR to be provided INC403100 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/7/2020 20:50 14:49:57 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403145 HDO400 FORET_DES_PINS Ouest Ericsson 2G D Talkpool 7/7/2020 21:38 14:01:57 Dependent Affected by the power issue at the main site Affected by HDO348. INC403145 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 7/7/2020 21:38 14:01:57 Dependent Affected by the power issue at the main site Affected by HDO348. INC403145 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D O&M_Fuel 7/7/2020 21:38 14:01:57 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/8/2020) at 10:30 AM. ETR will be provided them INC403209 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 22:12 13:27:57 Power Power Failure (Solar System failure) Site will be back up with fully sunrise INC403223 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/7/2020 23:43 11:56:57 Power Generator failure (Relay starter faulty) Relay starter faulty , Follow up is ongoing for replacement INC403225 HDC212 DOMOND Centre Ericsson 2G D Talkpool 7/7/2020 23:54 11:45:57 Power Generator Failure (Engine Knocking ) Engine knocking reported by talkpool team, assessment is ongoing. More update will be share once available. INC403152 HDO396 MORNE_A_CHANDELLE_I Ouest Ericsson 2G D O&M_Fuel 7/8/2020 0:06 11:33:57 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/8/2020) at 2:34 AM. ETR will be provided them INC403247 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M_Fuel 7/8/2020 3:04 8:35:57 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/8/2020) at 4:05 AM. ETR will be provided them INC403177 HAIDO283 MARIANI_12 Port-au-Prince ZTE 2G+3G B O&M Fuel 7/8/2020 5:08 6:31:57 Fuel Generator failure (Fuel issue) Fuel Team is informed since 7/8/2020 ,6:10 AM ETR to be provide by them . INC403225 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 7/8/2020 6:02 5:37:57 Dependent Affected by the power issue at the main site Affected by HDC212. INC402128 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/8/2020 6:06 5:33:57 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403331 HAIDS195 BOYER Sud ZTE 2G C Talkpool 7/8/2020 10:28 1:11:57 Power Generator failure (Indeterminate) Team is informed. ETA not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Wed Jul 8 09:46:43 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Wed, 8 Jul 2020 15:46:43 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM In-Reply-To: References: Message-ID: HDO348: Fuel leak has to be repaired on before fuel can be delivered. Best Regards, [cid:image001.jpg at 01D6551D.712A2BD0] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Wednesday, July 8, 2020 11:42 AM To: Haiti Noc ; 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: NOC hourly report at 11:00 AM Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 2 4 6 12 24 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 3 1 0 17 ZTE 5 4 0 0 5 Huawei 2 2 2 0 2 Network 22 9 3 0 24 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 13 4 0 4 3 24 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 424:01:57 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 358:17:57 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 263:22:57 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 62:57:57 Transmission Transmission (Indeterminate) Tx team will go back to the site, ETA to be provided. INC401981 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/5/2020 21:56 61:43:57 Transmission Transmission (Indeterminate) BSC team has been informed, more update will be share once available. INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/6/2020 3:18 56:21:57 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for refueling. INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 43:03:57 RBS RBS Fault (DUW failure) Faulty DUW must be replaced. ETR to be provided INC402619 HDO339 GROS_MANGLES Ouest Ericsson 2G D Talkpool 7/6/2020 20:07 39:32:57 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. Follow up is ongoing INC402869 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 11:43 23:56:57 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC403107 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/7/2020 17:23 18:16:57 Power Generator failure (Indeterminate) Fuel added. Power team has been dispatched INC403095 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 7/7/2020 19:50 15:49:57 RBS RBS Fault (DXU failure) Faulty DXU 31, spare needed. ETR to be provided INC403100 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/7/2020 20:50 14:49:57 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403145 HDO400 FORET_DES_PINS Ouest Ericsson 2G D Talkpool 7/7/2020 21:38 14:01:57 Dependent Affected by the power issue at the main site Affected by HDO348. INC403145 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 7/7/2020 21:38 14:01:57 Dependent Affected by the power issue at the main site Affected by HDO348. INC403145 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D O&M_Fuel 7/7/2020 21:38 14:01:57 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/8/2020) at 10:30 AM. ETR will be provided them INC403209 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 22:12 13:27:57 Power Power Failure (Solar System failure) Site will be back up with fully sunrise INC403223 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/7/2020 23:43 11:56:57 Power Generator failure (Relay starter faulty) Relay starter faulty , Follow up is ongoing for replacement INC403225 HDC212 DOMOND Centre Ericsson 2G D Talkpool 7/7/2020 23:54 11:45:57 Power Generator Failure (Engine Knocking ) Engine knocking reported by talkpool team, assessment is ongoing. More update will be share once available. INC403152 HDO396 MORNE_A_CHANDELLE_I Ouest Ericsson 2G D O&M_Fuel 7/8/2020 0:06 11:33:57 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/8/2020) at 2:34 AM. ETR will be provided them INC403247 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M_Fuel 7/8/2020 3:04 8:35:57 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/8/2020) at 4:05 AM. ETR will be provided them INC403177 HAIDO283 MARIANI_12 Port-au-Prince ZTE 2G+3G B O&M Fuel 7/8/2020 5:08 6:31:57 Fuel Generator failure (Fuel issue) Fuel Team is informed since 7/8/2020 ,6:10 AM ETR to be provide by them . INC403225 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 7/8/2020 6:02 5:37:57 Dependent Affected by the power issue at the main site Affected by HDC212. INC402128 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/8/2020 6:06 5:33:57 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403331 HAIDS195 BOYER Sud ZTE 2G C Talkpool 7/8/2020 10:28 1:11:57 Power Generator failure (Indeterminate) Team is informed. ETA not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 10377 bytes Desc: image003.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 2390 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 8 10:37:15 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 8 Jul 2020 16:37:15 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 734:22:39 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 611:10:39 RBS RBS Fault (Indeterminate) Tx team has been informed. Digicel TX digicel team as been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 485:13:39 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 169:01:39 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 167:06:39 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC400635 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/2/2020 21:05 135:31:39 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 93:24:39 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 24:46:39 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402916 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 12:00 24:36:39 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 24:36:39 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400763 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/7/2020 22:08 14:28:39 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC403240 HDC206 THOMONDE Centre Ericsson 2G B Talkpool 7/8/2020 1:34 11:02:39 RBS RBS Fault (Indeterminate) Sector C down. Team already dispatched ETA 10:00AM. INC403191 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 7/8/2020 7:14 5:22:39 RBS RBS Fault (DUG Failure) Faulty DUG need to be replaced. ETR to be provided. INC403133 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/8/2020 10:50 1:46:39 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403407 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 7/8/2020 10:58 1:38:39 Power Power Failure (DC Converter Failure) Dc dc converter faulty. Follow up is ongoing INC402601 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/8/2020 11:06 1:30:39 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 8 11:27:42 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 8 Jul 2020 17:27:42 +0000 Subject: [Rantt] 3G HDC261 is down In-Reply-To: References: Message-ID: Jithin, Please your support is required to recover the 3G site. NOC Team From: Jonas Joseph Sent: Wednesday, July 8, 2020 11:34 AM To: Haiti Noc ; Hai_Tech_Ericsson_BSS ; Hai_Tech_O&M ; Hai_Tech_Transmission ; Frantz Jean Baptiste Cc: Hai_Tech_RFPO ; Eng Teck Ng ; Francois Boyer Subject: RE: 3G HDC261 is down Hi Dorcely, HDC261 has this issue one day after its upgrading (F3/F4). O&M team confirm there is no power consumption issue. From the alarm raised, yesterday I talk to Fenelon and I ask him to change the DUW and also double check the power. Br, Jonas From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Wednesday, July 8, 2020 10:29 AM To: Haiti Noc >; Hai_Tech_Ericsson_BSS >; Hai_Tech_O&M >; Hai_Tech_Transmission >; Frantz Jean Baptiste > Cc: Hai_Tech_RFPO >; Eng Teck Ng >; Francois Boyer > Subject: RE: 3G HDC261 is down Team, Any update NOC Team From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Tuesday, July 7, 2020 10:02 AM To: Hai_Tech_Ericsson_BSS >; Hai_Tech_O&M >; Hai_Tech_Transmission > Cc: Hai_Tech_RFPO >; Eng Teck Ng >; Francois Boyer >; Haiti Noc > Subject: 3G HDC261 is down Hello BSS/RAN Team, Can you please check with what happens with the 3G site HDC261 newly upgraded. NOC Team ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: From jithin.j.singh at talkpool.com Wed Jul 8 11:43:44 2020 From: jithin.j.singh at talkpool.com (Jithin J Singh) Date: Wed, 8 Jul 2020 17:43:44 +0000 Subject: [Rantt] 3G HDC261 is down In-Reply-To: References: Message-ID: Hello NOC, Markenson Despero/TP (+509 3444 7970) is replacing the DUW right now on the site. We will confirm back when done. BR/ Jithin Singh. From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Wednesday, July 8, 2020 1:28 PM To: Jithin J Singh ; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; Gerry Bolante Cc: Hai_Tech_RFPO ; Eng Teck Ng ; Francois Boyer ; Jonas Joseph ; Haiti Noc ; Hai_Tech_Ericsson_BSS ; Hai_Tech_O&M ; Hai_Tech_Transmission ; Frantz Jean Baptiste Subject: 3G HDC261 is down Jithin, Please your support is required to recover the 3G site. NOC Team From: Jonas Joseph > Sent: Wednesday, July 8, 2020 11:34 AM To: Haiti Noc >; Hai_Tech_Ericsson_BSS >; Hai_Tech_O&M >; Hai_Tech_Transmission >; Frantz Jean Baptiste > Cc: Hai_Tech_RFPO >; Eng Teck Ng >; Francois Boyer > Subject: RE: 3G HDC261 is down Hi Dorcely, HDC261 has this issue one day after its upgrading (F3/F4). O&M team confirm there is no power consumption issue. From the alarm raised, yesterday I talk to Fenelon and I ask him to change the DUW and also double check the power. Br, Jonas From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Wednesday, July 8, 2020 10:29 AM To: Haiti Noc >; Hai_Tech_Ericsson_BSS >; Hai_Tech_O&M >; Hai_Tech_Transmission >; Frantz Jean Baptiste > Cc: Hai_Tech_RFPO >; Eng Teck Ng >; Francois Boyer > Subject: RE: 3G HDC261 is down Team, Any update NOC Team From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Tuesday, July 7, 2020 10:02 AM To: Hai_Tech_Ericsson_BSS >; Hai_Tech_O&M >; Hai_Tech_Transmission > Cc: Hai_Tech_RFPO >; Eng Teck Ng >; Francois Boyer >; Haiti Noc > Subject: 3G HDC261 is down Hello BSS/RAN Team, Can you please check with what happens with the 3G site HDC261 newly upgraded. NOC Team ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: From Haiti.Noc at digicelgroup.com Wed Jul 8 12:27:19 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 8 Jul 2020 18:27:19 +0000 Subject: [Rantt] NOC hourly report at 2:00 PM Message-ID: Hello All, Received the NOC hourly report done at 2:00 PM Sites off air by Class Class A B C D Total Total 8 5 5 14 32 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 2 1 0 17 ZTE 14 14 7 0 14 Huawei 1 1 1 0 1 Network 32 17 9 0 32 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 14 2 0 3 13 32 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 426:46:53 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 266:07:53 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 65:42:53 Transmission Transmission (Indeterminate) Tx team is working on site. INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/6/2020 3:18 59:06:53 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for refueling. INC402619 HDO339 GROS_MANGLES Ouest Ericsson 2G D Talkpool 7/6/2020 20:07 42:17:53 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. Follow up is ongoing INC402869 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 11:43 26:41:53 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC403095 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 7/7/2020 19:50 18:34:53 RBS RBS Fault (DXU failure) Faulty DXU 31, spare needed. ETR to be provided INC403100 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/7/2020 20:50 17:34:53 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403145 HDO400 FORET_DES_PINS Ouest Ericsson 2G D Talkpool 7/7/2020 21:38 16:46:53 Dependent Affected by the power issue at the main site Affected by HDO348. INC403145 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 7/7/2020 21:38 16:46:53 Dependent Affected by the power issue at the main site Affected by HDO348. INC403145 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D O&M_Fuel 7/7/2020 21:38 16:46:53 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/8/2020) at 10:30 AM. ETR will be provided them INC403209 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 22:12 16:12:53 Power Power Failure (Solar System failure) Site will be back up with fully sunrise INC403223 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/7/2020 23:43 14:41:53 Power Generator failure (Relay starter faulty) Relay starter faulty , ETR recover plan is expected from Talkpool Team INC403225 HDC212 DOMOND Centre Ericsson 2G D Talkpool 7/7/2020 23:54 14:30:53 Power Generator Failure (Engine Knocking ) Engine knocking reported by talkpool team, assessment is ongoing. More update will be share once available. INC403152 HDO396 MORNE_A_CHANDELLE_I Ouest Ericsson 2G D O&M_Fuel 7/8/2020 0:06 14:18:53 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/8/2020) at 02:30 AM. ETR will be provided them INC403247 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M_Fuel 7/8/2020 3:04 11:20:53 Power Generator failure (Indeterminate) Fuel added, power team requested for site restoration. ETA: 3:30 Pm INC403225 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 7/8/2020 6:02 8:22:53 Dependent Affected by the power issue at the main site Affected by HDC212. INC402128 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/8/2020 6:06 8:18:53 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403349 HDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/8/2020 11:10 3:14:53 Dependent Affected by the Transmission issue at the main site Attached to HDO525 INC403349 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/8/2020 11:10 3:14:53 Transmission Transmission (Indeterminate) No power issue found , Tx Team will reach the site. ETA 2:30PM INC403349 HDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/8/2020 11:10 3:14:53 Dependent Affected by the Transmission issue at the main site Attached to HDO525 INC403349 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/8/2020 11:10 3:14:53 Dependent Affected by the Transmission issue at the main site Attached to HDO525 INC403377 HAIGA130 PREVILE Grande-Anse ZTE 2G+3G B Talkpool 7/8/2020 12:41 1:43:53 Power Generator failure (Indeterminate) Team is informed. ETA 3:20 PM INC403377 HAIGA150 PREVILE_II Grande-Anse ZTE 2G+3G B Talkpool 7/8/2020 12:41 1:43:53 Dependent Affected by the power issue at the main site Affected by HGA130 INC403377 HAIGA101 MORON Grande-Anse ZTE 2G+3G C Talkpool 7/8/2020 12:41 1:43:53 Dependent Affected by the power issue at the main site Affected by HGA130 INC403377 HAIGA100 MARFRANC Grande-Anse ZTE 2G+3G B Talkpool 7/8/2020 12:41 1:43:53 Dependent Affected by the power issue at the main site Affected by HGA130 INC403426 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 7/8/2020 12:46 1:38:53 Power Power Failure (Indeterminate) Team has been informed, ETA 3:00PM. INC403426 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/8/2020 12:46 1:38:53 Dependent Affected by the power issue at the main site Affected by HDC265 INC403426 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/8/2020 12:46 1:38:53 Dependent Affected by the power issue at the main site Affected by HDC265 INC403389 HAIDO661 MON REPOS 40_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/8/2020 13:17 1:07:53 Power Generator failure (Indeterminate) Team is informed , ETA not yet provide INC403389 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/8/2020 13:17 1:07:53 Dependent Affected by the power issue at the main site Attached to HDO661 INC403389 HDO282 RUE_ELIE_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/8/2020 13:17 1:07:53 Dependent Affected by the power issue at the main site Attached to HDO661 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 8 12:29:58 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 8 Jul 2020 18:29:58 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (2:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 2:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 736:14:50 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 613:02:50 RBS RBS Fault (Indeterminate) Tx team has been informed. Digicel TX digicel team as been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 487:05:50 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 170:53:50 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 168:58:50 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC400635 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/2/2020 21:05 137:23:50 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 95:16:50 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC402265 HGA026 MACHOKET Nippes Ericsson 3G A Talkpool 7/5/2020 0:10 86:18:50 RBS RBS Fault (RRU failure) Faulty RRU01B5 needed to be replaced. ETR not yet available INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 26:38:50 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402916 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 12:00 26:28:50 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 26:28:50 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400763 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/7/2020 22:08 16:20:50 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC403240 HDC206 THOMONDE Centre Ericsson 2G B Talkpool 7/8/2020 1:34 12:54:50 RBS RBS Fault (Indeterminate) Sector C down. Team already dispatched ETA 10:00AM. INC403191 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 7/8/2020 7:14 7:14:50 RBS RBS Fault (DUG Failure) Faulty DUG need to be replaced. ETR to be provided. INC403133 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/8/2020 10:50 3:38:50 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403407 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 7/8/2020 10:58 3:30:50 Power Power Failure (DC Converter Failure) Dc dc converter faulty. Follow up is ongoing INC402601 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/8/2020 11:06 3:22:50 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 8 12:47:50 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 8 Jul 2020 18:47:50 +0000 Subject: [Rantt] HDC219 | ICT issue In-Reply-To: References: , , Message-ID: Jithin, Please send a team to rectify the link SDH017-HDC352 TAS258745 NOC Team From: Madonio Coulanges Sent: Wednesday, July 8, 2020 2:43 PM To: Eddy Jean-Baptiste ; Weby Julnot ; Jean Marc Charles Cc: HAI_BSE ; Hai_Business_p2p_Support ; Hai_Tech_Transmission ; Hai_Tech_TX ; Haiti Noc ; HAI_Tech_Noc Subject: Re: HDC219 | ICT issue Hello Noc, Correction its SDH017-HDC352 instead HDC219-HC352 Best Regards, Madonio ________________________________ From: Madonio Coulanges > Sent: Wednesday, July 8, 2020 2:24:46 PM To: Eddy Jean-Baptiste >; Weby Julnot >; Jean Marc Charles > Cc: HAI_BSE >; Hai_Business_p2p_Support >; Hai_Tech_Transmission >; Hai_Tech_TX >; Haiti Noc >; HAI_Tech_Noc > Subject: Re: HDC219 | ICT issue Hello Jean Marc, The customer below is affected by this link issue @NOC could you please check this link HDC219-HDC352 [cid:image004.png at 01D65536.BCDC7DD0] Best Regards, Madonio ________________________________ From: Jean Marc Charles > Sent: Wednesday, July 8, 2020 1:31:51 PM To: Eddy Jean-Baptiste >; Weby Julnot >; Madonio Coulanges > Cc: HAI_BSE >; Hai_Business_p2p_Support >; Hai_Tech_Transmission >; Hai_Tech_TX > Subject: RE: HDC219 | ICT issue Hello eddy / Weby, Do you find something ? Regards, Jean Marc From: Jean Marc Charles Sent: Wednesday, July 8, 2020 11:03 AM To: Eddy Jean-Baptiste >; Weby Julnot >; Madonio Coulanges > Cc: HAI_BSE >; Hai_Business_p2p_Support >; Hai_Tech_Transmission >; Hai_Tech_TX > Subject: RE: HDC219 | ICT issue Hi TX team , Would you please check the E1s in position below ? HDC219 slot4 pos 1A , 1B Customers are complaining slowness and instability. Best regards, Jean Marc From: Jean Marc Charles > Sent: Wednesday, July 8, 2020 10:46 AM To: Pierre Sneide Alexandre > Cc: HAI_BSE > Subject: RE: HDC219 Hi Alex, Ticket created and follow up is in progress. Best regards, Jean Marc From: Pierre Sneide Alexandre > Sent: Wednesday, July 8, 2020 10:19 AM To: Jean Marc Charles > Cc: HAI_BSE > Subject: HDC219 Hi Jean Marc, Please create a ticket and follow up for HDC219, customers are complaining slowness and instability. [cid:image001.png at 01D6552C.20F2E6C0] Thanks and best regards, [cid:image003.jpg at 01D58987.0F3DDB40] Pierre Sneide Alexandre Head of B2B Customer Support Digicel Business 151, Angle Ave Jean Paul II. & Impasse Duverger, PAP| Haiti 509 3700 7823 | Sneide.Alexandre at digicelgroup.com [cid:image001.jpg at 01D60460.C8C259C0] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.png Type: image/png Size: 25137 bytes Desc: image004.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image005.png Type: image/png Size: 25127 bytes Desc: image005.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image006.jpg Type: image/jpeg Size: 1613 bytes Desc: image006.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image007.jpg Type: image/jpeg Size: 61561 bytes Desc: image007.jpg URL: From jithin.j.singh at talkpool.com Wed Jul 8 13:18:00 2020 From: jithin.j.singh at talkpool.com (Jithin J Singh) Date: Wed, 8 Jul 2020 19:18:00 +0000 Subject: [Rantt] 3G HDC261 is down In-Reply-To: References: Message-ID: Hello NOC, The DUW replacement has been completed. Please verify and confirm status of 3G. Thank you. BR/ Jithin Singh. From: Jithin J Singh Sent: Wednesday, July 8, 2020 1:44 PM To: Haiti Noc ; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; Gerry Bolante Cc: Hai_Tech_RFPO ; Eng Teck Ng ; Francois Boyer ; Jonas Joseph ; Hai_Tech_Ericsson_BSS ; Hai_Tech_O&M ; Hai_Tech_Transmission ; Frantz Jean Baptiste Subject: RE: 3G HDC261 is down Hello NOC, Markenson Despero/TP (+509 3444 7970) is replacing the DUW right now on the site. We will confirm back when done. BR/ Jithin Singh. From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Wednesday, July 8, 2020 1:28 PM To: Jithin J Singh >; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; Gerry Bolante > Cc: Hai_Tech_RFPO >; Eng Teck Ng >; Francois Boyer >; Jonas Joseph >; Haiti Noc >; Hai_Tech_Ericsson_BSS >; Hai_Tech_O&M >; Hai_Tech_Transmission >; Frantz Jean Baptiste > Subject: 3G HDC261 is down Jithin, Please your support is required to recover the 3G site. NOC Team From: Jonas Joseph > Sent: Wednesday, July 8, 2020 11:34 AM To: Haiti Noc >; Hai_Tech_Ericsson_BSS >; Hai_Tech_O&M >; Hai_Tech_Transmission >; Frantz Jean Baptiste > Cc: Hai_Tech_RFPO >; Eng Teck Ng >; Francois Boyer > Subject: RE: 3G HDC261 is down Hi Dorcely, HDC261 has this issue one day after its upgrading (F3/F4). O&M team confirm there is no power consumption issue. From the alarm raised, yesterday I talk to Fenelon and I ask him to change the DUW and also double check the power. Br, Jonas From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Wednesday, July 8, 2020 10:29 AM To: Haiti Noc >; Hai_Tech_Ericsson_BSS >; Hai_Tech_O&M >; Hai_Tech_Transmission >; Frantz Jean Baptiste > Cc: Hai_Tech_RFPO >; Eng Teck Ng >; Francois Boyer > Subject: RE: 3G HDC261 is down Team, Any update NOC Team From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Tuesday, July 7, 2020 10:02 AM To: Hai_Tech_Ericsson_BSS >; Hai_Tech_O&M >; Hai_Tech_Transmission > Cc: Hai_Tech_RFPO >; Eng Teck Ng >; Francois Boyer >; Haiti Noc > Subject: 3G HDC261 is down Hello BSS/RAN Team, Can you please check with what happens with the 3G site HDC261 newly upgraded. NOC Team ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: From Haiti.Noc at digicelgroup.com Wed Jul 8 14:39:47 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 8 Jul 2020 20:39:47 +0000 Subject: [Rantt] NOC hourly report at 4:00 PM Message-ID: Hello All, Received the NOC hourly report done at 4:00 PM Sites off air by Class Class A B C D Total Total 7 2 6 12 27 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 2 1 0 16 ZTE 8 8 4 0 8 Huawei 3 3 3 0 3 Network 26 13 8 0 27 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 16 1 0 5 5 27 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 428:59:26 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 363:15:26 Power Power Failure (Indeterminate) Site was up and down again, follow up is ongoing with team. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 268:20:26 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 67:55:26 Transmission Transmission (Indeterminate) Tx team is working on site. INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/6/2020 3:18 61:19:26 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for refueling. INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 48:01:26 RBS RBS Fault (DUW failure) Faulty DUW must be replaced. ETR to be provided INC402619 HDO339 GROS_MANGLES Ouest Ericsson 2G D Talkpool 7/6/2020 20:07 44:30:26 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. Follow up is ongoing INC402869 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 11:43 28:54:26 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC403095 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 7/7/2020 19:50 20:47:26 RBS RBS Fault (DXU failure) Faulty DXU 31, spare needed. ETR to be provided INC403100 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/7/2020 20:50 19:47:26 Power Power Failure (Indeterminate) Site suspected out of fuel waiting for pictures to confirm. INC403145 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D O&M_Fuel 7/7/2020 21:38 18:59:26 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/8/2020) at 10:30 AM. ETR will be provided them INC403145 HDO400 FORET_DES_PINS Ouest Ericsson 2G D Talkpool 7/7/2020 21:38 18:59:26 Dependent Affected by the power issue at the main site Affected by HDO348. INC403145 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 7/7/2020 21:38 18:59:26 Dependent Affected by the power issue at the main site Affected by HDO348. INC403209 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 22:12 18:25:26 Power Power Failure (Solar System failure) Site will be back up with fully sunrise INC403223 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/7/2020 23:43 16:54:26 Power Generator failure (Relay starter faulty) Relay starter faulty , ETR recover plan is expected from Talkpool Team INC403225 HDC212 DOMOND Centre Ericsson 2G D Talkpool 7/7/2020 23:54 16:43:26 Power Generator Failure (Engine Knocking ) Engine knocking reported by talkpool team, assessment is ongoing. More update will be share once available. INC403247 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M_Fuel 7/8/2020 3:04 13:33:26 Power Generator failure (Indeterminate) ETA 3:30 Pm expired. Update is expected from talkpool INC403349 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/8/2020 11:10 5:27:26 Transmission Transmission (Indeterminate) Team working on site INC403349 HDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/8/2020 11:10 5:27:26 Dependent Affected by the Transmission issue at the main site Attached to HDO525 INC403349 HDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/8/2020 11:10 5:27:26 Dependent Affected by the Transmission issue at the main site Attached to HDO525 INC403349 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/8/2020 11:10 5:27:26 Dependent Affected by the Transmission issue at the main site Attached to HDO525 INC403381 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/8/2020 12:54 3:43:26 Power Generator failure (Indeterminate) Team is informed , ETA 4:30PM INC403461 HAIGA133 GRAND_VINCENT Grande-Anse ZTE 2G+3G C Talkpool 7/8/2020 14:18 2:19:26 Power Generator failure (Indeterminate) Site suspected out of fuel . Pictures is waiting for confirmation INC403494 HDS285 JACSON BAINET Sud-Est Ericsson 2G D Talkpool 7/8/2020 14:18 2:19:26 Power Generator failure (Indeterminate) Team is informed. ETA 6:15 AM INC403387 HAIDC021 RUE_ST_JEAN_COW Artibonite Huawei 2G+3G+LTE A Talkpool 7/8/2020 14:35 2:02:26 Transmission Transmission (Indeterminate) Tx team has been requested, ETA to be provided. INC403513 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 7/8/2020 14:46 1:51:26 Power Power Failure (Indeterminate) Team cannot provide update. INC403486 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 7/8/2020 15:02 1:35:26 Power Power Failure (Indeterminate) Team has been informed, ETA 6:15PM. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 8 14:50:15 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 8 Jul 2020 20:50:15 +0000 Subject: [Rantt] HDS303 || UGP&FONKOZE MARIGOT || SERVICE DOWN In-Reply-To: References: Message-ID: David, As discussed, please send a team to check the ICT below. TAS258773 NOC Team From: Magdala Jean Casseus Sent: Wednesday, July 8, 2020 4:37 PM To: Haiti Noc ; Jean Arleff Israel Chery ; Jean Rosebert Dorcely Cc: HAI_BSE ; Hai_Business_p2p_Support Subject: HDS303 || UGP&FONKOZE MARIGOT || SERVICE DOWN Hi Noc, Could you please help us to send a Team to check the service below. R?f?rence No : INC403535 [cid:image001.png at 01D65547.D92507D0] Regards, [cid:image003.jpg at 01D3045E.BF316A40] Jean Magdala ICT Digicel Business 151, Angle Avenue Jean Paul II et Impasse Duverger Port-au-Prince Haiti +509 3700-7919 | digicelgroup.com ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 3643 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 1608 bytes Desc: image002.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 8 16:47:36 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 8 Jul 2020 22:47:36 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 PM) In-Reply-To: References: Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 740:32:51 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 617:20:51 RBS RBS Fault (Indeterminate) Tx team has been informed. Digicel TX digicel team as been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 491:23:51 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 175:11:51 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 173:16:51 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC400635 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/2/2020 21:05 141:41:51 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 99:34:51 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC402265 HGA026 MACHOKET Nippes Ericsson 3G A Talkpool 7/5/2020 0:10 90:36:51 RBS RBS Fault (RRU failure) Faulty RRU01B5 needed to be replaced. ETR not yet available INC401981 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/5/2020 21:56 68:50:51 Transmission Transmission (Indeterminate) RAN team has been informed, more update will be share once available. INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 30:56:51 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402916 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 12:00 30:46:51 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 30:46:51 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400763 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/7/2020 22:08 20:38:51 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC403240 HDC206 THOMONDE Centre Ericsson 2G B Talkpool 7/8/2020 1:34 17:12:51 RBS RBS Fault (RUS failure) Faulty RUS01B3 faulty, spare need to be replaced. INC402128 HDC332 TI FOND Centre Ericsson 2G D Digicel 7/8/2020 6:06 12:40:51 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403191 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 7/8/2020 7:14 11:32:51 RBS RBS Fault (DUG Failure) Faulty DUG need to be replaced. ETR to be provided. INC403133 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/8/2020 10:50 7:56:51 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403407 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 7/8/2020 10:58 7:48:51 Power Power Failure (DC Converter Failure) Dc dc converter faulty. Follow up is ongoing INC402601 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/8/2020 11:06 7:40:51 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403531 HDS001 JACMEL_TOWN_CENTER Sud-Est Ericsson 2G A Talkpool 7/8/2020 16:10 2:36:51 Power Generator failure (Indeterminate) Team is working on the site Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From moustafa.fouad at talkpool.com Wed Jul 8 16:50:58 2020 From: moustafa.fouad at talkpool.com (Moustafa Fouad) Date: Wed, 8 Jul 2020 22:50:58 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM In-Reply-To: References: Message-ID: Hi John HDO301 fuel sensor calibrated as per process HDS223 fuel sensor cleaned and checked as per standard values , No need for calibrations . HDO301 ,, 3 Batteries broken in incident during shifting by Talk-pool , investigation completed today & insurance contacted , please extend time line for this site tell Tomorrow To sort some internal discussion . Thanks Moustafa Fouad From: John Ormonde Sent: Wednesday, July 8, 2020 11:29 AM To: Moustafa Fouad ; Haiti Noc ; 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; Journal ; Muhammad Irshad ; Bernard Yacoub ; Mohammed Shardow ; Mohammed Shardow Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: RE: NOC hourly report at 8:00 PM Morning Moustafa, What is the status of the battery request for HDO301 and fuel sensor calibration ? When will HDS223 be visited for checking the fuel sensor ? Best Regards, [cid:image001.jpg at 01D65557.03B38260] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Moustafa Fouad > Sent: Tuesday, July 7, 2020 8:34 PM To: John Ormonde >; Haiti Noc >; 'fibertt at tpmanagementsa.com' >; 'fon at tpmanagementsa.com' >; 'hpu.maintenance at tpmanagementsa.com' >; 'hpu_alarms at tpmanagementsa.com' >; 'msc at tpmanagementsa.com' >; 'powertt at tpmanagementsa.com' >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; 'tp.fo at tpmanagementsa.com' >; 'tp.imc.haiti at tpmanagementsa.com' >; 'tp.ran at tpmanagementsa.com' >; 'tp_tech at tpmanagementsa.com' >; Jithin J Singh >; 'Astrid' >; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana >; Journal >; Muhammad Irshad >; Bernard Yacoub >; Mohammed Shardow >; Mohammed Shardow > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Hai_Tech_O&M > Subject: [EXTERNAL] RE: NOC hourly report at 8:00 PM Hello John Please review attach Two reports HDS223 and HDO 301 HDO301 - there are 3 batteries damage incident during transportation , will feed back tomorrow for corrective action Thanks Moustafa Fouad From: John Ormonde > Sent: Tuesday, July 7, 2020 9:55 AM To: Moustafa Fouad >; Haiti Noc >; 'fibertt at tpmanagementsa.com' >; 'fon at tpmanagementsa.com' >; 'hpu.maintenance at tpmanagementsa.com' >; 'hpu_alarms at tpmanagementsa.com' >; 'msc at tpmanagementsa.com' >; 'powertt at tpmanagementsa.com' >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; 'tp.fo at tpmanagementsa.com' >; 'tp.imc.haiti at tpmanagementsa.com' >; 'tp.ran at tpmanagementsa.com' >; 'tp_tech at tpmanagementsa.com' >; Jithin J Singh >; 'Astrid' >; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana >; Journal >; Muhammad Irshad >; Bernard Yacoub >; Mohammed Shardow >; Mohammed Shardow > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Hai_Tech_O&M > Subject: RE: NOC hourly report at 8:00 PM Send a proper report Moustafa, thanks. Best Regards, [cid:image001.jpg at 01D65557.03B38260] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Moustafa Fouad > Sent: Monday, July 6, 2020 10:04 PM To: John Ormonde >; Haiti Noc >; 'fibertt at tpmanagementsa.com' >; 'fon at tpmanagementsa.com' >; 'hpu.maintenance at tpmanagementsa.com' >; 'hpu_alarms at tpmanagementsa.com' >; 'msc at tpmanagementsa.com' >; 'powertt at tpmanagementsa.com' >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; 'tp.fo at tpmanagementsa.com' >; 'tp.imc.haiti at tpmanagementsa.com' >; 'tp.ran at tpmanagementsa.com' >; 'tp_tech at tpmanagementsa.com' >; Jithin J Singh >; 'Astrid' >; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana >; Journal >; Muhammad Irshad >; Bernard Yacoub >; Mohammed Shardow >; Mohammed Shardow > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Hai_Tech_O&M > Subject: [EXTERNAL] RE: NOC hourly report at 8:00 PM Hello John Please review attached HDS 223 site Photos fuel sensor cleaned , issue resolved HDO301 fuel sensor calibrated , but automation not resolved yet will feed back By tomorrow Thanks Moustafa Fouad From: John Ormonde > Sent: Sunday, July 5, 2020 9:42 PM To: Haiti Noc >; 'fibertt at tpmanagementsa.com' >; 'fon at tpmanagementsa.com' >; 'hpu.maintenance at tpmanagementsa.com' >; 'hpu_alarms at tpmanagementsa.com' >; 'msc at tpmanagementsa.com' >; 'powertt at tpmanagementsa.com' >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; 'tp.fo at tpmanagementsa.com' >; 'tp.imc.haiti at tpmanagementsa.com' >; 'tp.ran at tpmanagementsa.com' >; 'tp_tech at tpmanagementsa.com' >; Jithin J Singh >; 'Astrid' >; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana >; Journal >; Muhammad Irshad >; Bernard Yacoub >; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Hai_Tech_O&M > Subject: Re: [Tp.fo] NOC hourly report at 8:00 PM HDO525: Should not be confirmed down for fuel. Photographs show an external tank missing plumbing reporting an Epower down for fuel. Not acceptable. HDS223: ETA for hybrid team has been requested twice, no response. HDO301: New ASCOT HPUX4 reported down for fuel at 10%, should not be accepted. Hybrid team should be dispatched as configuration is 20% low fuel level warning and 5% electrical trip to switch off the genset. HDC171: Rescue been organized, awaiting ETA. Best Regards, [cid:image001.jpg at 01D65557.03B38260] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Sunday, July 5, 2020 8:49 PM To: Haiti Noc >; 'fibertt at tpmanagementsa.com' >; 'fon at tpmanagementsa.com' >; 'hpu.maintenance at tpmanagementsa.com' >; 'hpu_alarms at tpmanagementsa.com' >; 'msc at tpmanagementsa.com' >; 'powertt at tpmanagementsa.com' >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; 'tp.fo at tpmanagementsa.com' >; 'tp.imc.haiti at tpmanagementsa.com' >; 'tp.ran at tpmanagementsa.com' >; 'tp_tech at tpmanagementsa.com' >; Jithin J Singh >; 'Astrid' >; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana >; journal.ht at talkpool.com; Muhammad Irshad >; Bernard Yacoub >; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Hai_Tech_O&M > Subject: NOC hourly report at 8:00 PM Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 4 3 4 7 18 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 9 2 1 0 10 ZTE 4 4 2 0 4 Huawei 4 4 3 0 4 Network 17 10 6 0 18 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 11 4 0 1 2 18 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 15.0141088 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 295:26:31 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 200:31:31 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 106:36:31 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Spare will be sent at the region for replacement. ETR will share as soon as possible. INC401247 HDO455 DUPIN_CORNILLON Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 36:32:31 Power Generator Failure (Alternator Failure) DC Alternator, Oil sensor, Starter battery faulty and water sensor faulty. Spares not yet available . INC401247 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 36:32:31 Dependent Affected by the power issue at the main site Affected by HDO455 INC401451 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/4/2020 16:42 28:06:31 Power Power Failure (Solar System failure) The site will be back in service once the batteries get enough charge from the sun energy INC401553 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/4/2020 19:42 25:06:31 RBS RBS Fault (AMM failure) Faulty AMM 6PC. Spare part not yet available. ETR to be provided INC401730 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/5/2020 4:26 16:22:31 Power Generator Failure (Engine Knocking ) Talkpool team broke the genset. ETR to be provided by them INC401734 HAIDS223 KA_VIO Sud ZTE 2G+3G C O&M FUEL 7/5/2020 5:05 15:43:31 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( July 5th 2020) at 10:00 am. Hybrid Talkpool team support required before refueling. INC401909 HDC171 GROS_MORNE Artibonite Ericsson 2G D O&M_Fuel 7/5/2020 14:08 6:40:31 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/05/2020 at 06h28 PM. Feedback is expected from them INC401910 HDO655 UN_DELTA_CAMP_COW Port-au-Prince Huawei 2G+3G C Talkpool 7/5/2020 14:19 6:29:31 Power Generator failure (Indeterminate) Access cannot be provided during the weekend, site is located in the UN Camp. INC401848 HDC270 CRETE_A_PIEROT Artibonite Ericsson 3G B Talkpool 7/5/2020 15:10 5:38:31 Power Generator failure (Indeterminate) TX team was on the site but confirmed power issue. Power team has been informed. ETA: Not yet available INC401931 HAIDO301 BONNET Ouest Huawei 2G+3G+LTE A O&M_Fuel 7/5/2020 17:04 3:44:31 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/05/2020 at 08h15 PM. Feedback is expected from them INC401931 HAIDO302 GANTHIER Ouest Huawei 2G+3G+LTE A O&M_Fuel 7/5/2020 17:04 3:44:31 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO301 INC401871 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 7/5/2020 17:30 3:18:31 Fuel Generator failure (Fuel issue) Fuel team is informed, 07/05/2020 06:55 pm ETA to be provided. INC401873 HAIDO610 SANTO_25 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/5/2020 17:54 2:54:31 Power Generator failure (Indeterminate) Due to heavy rain , team cannot reach the site now , ETR to be provided INC401949 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/5/2020 19:45 1:03:31 Power Generator failure (Indeterminate) Team has been informed , ETA 20:10 * Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool July 6th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 6th INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security July 6th INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 8th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 2390 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 10377 bytes Desc: image002.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 8 17:51:00 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 8 Jul 2020 23:51:00 +0000 Subject: [Rantt] NOC SITES REPORT updated for this July 8th, 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this July 8th, 2020 till 7:00 PM > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 432:06:44 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/23/2020 13:22 366:22:44 Power Power Failure (Indeterminate) Site was up and down again, follow up is ongoing with team. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 271:27:44 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 71:02:44 Transmission Transmission (Indeterminate) Tx team is working on site. INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/6/2020 3:18 64:26:44 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for refueling. INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 51:08:44 RBS RBS Fault (DUW failure) Faulty DUW must be replaced. ETR to be provided INC402619 HDO339 GROS_MANGLES Ouest Ericsson 2G D Talkpool 7/6/2020 20:07 47:37:44 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. Follow up is ongoing INC402869 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 11:43 32:01:44 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC403095 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 7/7/2020 19:50 23:54:44 RBS RBS Fault (DXU failure) Faulty DXU 31, spare needed. ETR to be provided INC403100 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Digicel 7/7/2020 20:50 22:54:44 Fuel Generator failure (Fuel issue) Fuel theft, Fuel has been stolen on site. More update will be share once available. INC403145 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D O&M_Fuel 7/7/2020 21:38 22:06:44 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/8/2020) at 10:30 AM. ETR will be provided them INC403145 HDO400 FORET_DES_PINS Ouest Ericsson 2G D O&M FUEL 7/7/2020 21:38 22:06:44 Dependent Affected by the fuel issue at the main site Affected by HDO348. INC403145 HDO453 BOUKAN CHAT Ouest Ericsson 2G D O&M FUEL 7/7/2020 21:38 22:06:44 Dependent Affected by the fuel issue at the main site Affected by HDO348. INC403209 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 22:12 21:32:44 Power Power Failure (Solar System failure) Site will be back up with fully sunrise INC403223 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/7/2020 23:43 20:01:44 Power Generator failure (Relay starter faulty) Relay starter faulty , ETR recover plan is expected from Talkpool Team INC403225 HDC212 DOMOND Centre Ericsson 2G D Talkpool 7/7/2020 23:54 19:50:44 Power Generator Failure (Engine Knocking ) Engine knocking reported by talkpool team, assessment is ongoing. More update will be share once available. INC403152 HDO396 MORNE_A_CHANDELLE_I Ouest Ericsson 2G D O&M_Fuel 7/8/2020 0:06 19:38:44 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/8/2020) at 02:30 AM. ETR will be provided them INC403247 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M_Fuel 7/8/2020 3:04 16:40:44 Power Generator failure (Indeterminate) Talkpool can't provide update INC403349 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/8/2020 11:10 8:34:44 Transmission Transmission (Indeterminate) Team still working on site INC403349 HDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/8/2020 11:10 8:34:44 Dependent Affected by the Transmission issue at the main site Attached to HDO525 INC403349 HDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/8/2020 11:10 8:34:44 Dependent Affected by the Transmission issue at the main site Attached to HDO525 INC403349 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/8/2020 11:10 8:34:44 Dependent Affected by the Transmission issue at the main site Attached to HDO525 INC403491 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M_Fuel 7/8/2020 13:33 6:11:44 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/8/2020) at 04:20 AM. ETR will be provided them INC403474 HAIDS195 BOYER Sud ZTE 2G+3G C O&M_Fuel 7/8/2020 13:33 6:11:44 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/8/2020) at 04:20 AM. ETR will be provided them INC403461 HAIGA133 GRAND_VINCENT Grande-Anse ZTE 2G+3G C O&M_Fuel 7/8/2020 14:18 5:26:44 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/8/2020) at 04:20 AM. ETR will be provided them INC403494 HDS285 JACSON BAINET Sud-Est Ericsson 2G D Talkpool 7/8/2020 14:18 5:26:44 Power Generator failure (Indeterminate) Team is waiting for access INC403387 HAIDC021 RUE_ST_JEAN_COW Artibonite Huawei 2G+3G+LTE A Talkpool 7/8/2020 14:35 5:09:44 Power Power Failure (Indeterminate) Power team has been requested, Team is aware ETA to be provided. INC403531 HDS001 JACMEL_TOWN_CENTER Sud-Est Ericsson 3G A Talkpool 7/8/2020 16:10 3:34:44 Power Generator failure (Indeterminate) Team is working on the site INC403532 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Talkpool 7/8/2020 16:14 3:30:44 Transmission Generator failure (Indeterminate) Team is working on the site INC403622 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/8/2020 16:51 2:53:44 Power Generator failure (Indeterminate) ETA expired , new ETA 7:30PM INC403622 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/8/2020 16:51 2:53:44 Dependent Affected by the power issue at the main site Attached to HDO592 INC403634 HAIDS112 GABION Sud ZTE 2G+3G A Talkpool 7/8/2020 17:33 2:11:44 Power Generator failure (Indeterminate) Team is informed. ETA 7:30 PM INC403579 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 7/8/2020 17:49 1:55:44 Power Power Failure (Indeterminate) Team is aware, ETA to be provided. INC403643 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 7/8/2020 18:12 1:32:44 Power Power Failure (Indeterminate) Team is aware, ETA to be provided. INC403574 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 7/8/2020 18:26 1:18:44 Power Power Failure (Indeterminate) Team is aware, ETA to be provided. INC403574 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/8/2020 18:26 1:18:44 Dependent Affected by the power issue at the main site Affected by HDC265 INC403574 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/8/2020 18:26 1:18:44 Dependent Affected by the power issue at the main site Affected by HDC265 INC403644 HDC256 JOHANISSE Artibonite Ericsson 2G D Talkpool 7/8/2020 18:34 1:10:44 Power Power Failure (Indeterminate) Team is aware, ETA to be provided. INC403644 HDC292 MARELOUISE Artibonite Ericsson 2G D Talkpool 7/8/2020 18:34 1:10:44 Dependent Affected by the power issue at the main site Affected by HDC256 INC403644 HDC294 RAVINE_A_COULEUVRE Artibonite Ericsson 2G D Talkpool 7/8/2020 18:34 1:10:44 Dependent Affected by the power issue at the main site Affected by HDC256 INC403589 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/8/2020 19:10 0:34:44 Transmission Transmission (RAU failure) Faulty RAU 15/11 PH, Spare needed ETA to be provided. INC402601 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/8/2020 19:10 0:34:44 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 741:31:45 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 618:19:45 RBS RBS Fault (Indeterminate) Tx team has been informed. Digicel TX digicel team as been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 492:22:45 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 176:10:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 174:15:45 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC400635 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/2/2020 21:05 142:40:45 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 100:33:45 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC402265 HGA026 MACHOKET Nippes Ericsson 3G A Talkpool 7/5/2020 0:10 91:35:45 RBS RBS Fault (RRU failure) Faulty RRU01B5 needed to be replaced. ETR not yet available INC401981 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/5/2020 21:56 69:49:45 Transmission Transmission (Indeterminate) RAN team has been informed, more update will be share once available. INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 31:55:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402916 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 12:00 31:45:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 31:45:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400763 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/7/2020 22:08 21:37:45 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC403240 HDC206 THOMONDE Centre Ericsson 2G B Talkpool 7/8/2020 1:34 18:11:45 RBS RBS Fault (RUS failure) Faulty RUS01B3 faulty, spare need to be replaced. INC402128 HDC332 TI FOND Centre Ericsson 2G D Digicel 7/8/2020 6:06 13:39:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403191 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 7/8/2020 7:14 12:31:45 RBS RBS Fault (DUG Failure) Faulty DUG need to be replaced. ETR to be provided. INC403133 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/8/2020 10:50 8:55:45 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403407 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 7/8/2020 10:58 8:47:45 Power Power Failure (DC Converter Failure) Dc dc converter faulty. Follow up is ongoing INC403531 HDS001 JACMEL_TOWN_CENTER Sud-Est Ericsson 2G A Talkpool 7/8/2020 16:10 3:35:45 Power Generator failure (Indeterminate) Team is working on the site Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC403184 HDO335 PALMA Ouest Ericsson 2G D Talkpool 7/8/2020 6:22 7/8/2020 8:12 1:50:00 4:00:00 Compliant Power Generator failure (Indeterminate) indeterminate Ok Site back up by itself. INC403166 HAIDS232 MANICHE Sud ZTE 2G+3G C Talkpool 7/8/2020 3:47 7/8/2020 8:40 4:53:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) indeterminate Need to be justified Team restarted the genset and site came up INC403166 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/8/2020 3:47 7/8/2020 8:40 4:53:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HAIDS232 Cascade Back in service with the main site INC403122 HAIDS238 BONPAS Sud ZTE 2G+3G C O&M_Fuel 7/7/2020 20:43 7/8/2020 9:10 12:27:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel team is informed since (7/7/2020) at 9:45 PM. ETR will be provided them Fuel Delivery Delay Site have been refueled INC403122 HAIDS281 CARREFOUR GROS CHAUDI?RE Sud ZTE 2G+3G C O&M_Fuel 7/7/2020 20:43 7/8/2020 9:10 12:27:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Affected by HAIDS238 Cascade Back in service with the main site INC403122 HAIDS219 RADIO_PARADIS Sud ZTE 2G+3G C O&M_Fuel 7/7/2020 20:43 7/8/2020 9:10 12:27:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Affected by HAIDS238 Cascade Back in service with the main site INC403122 HAIDS239 TIBURON Sud ZTE 2G+3G C O&M_Fuel 7/7/2020 20:43 7/8/2020 9:10 12:27:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Affected by HAIDS238 Cascade Back in service with the main site INC403122 HAIDS280 CONETE Sud ZTE 2G D O&M_Fuel 7/7/2020 20:43 7/8/2020 9:10 12:27:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Affected by HAIDS238 Cascade Back in service with the main site INC403313 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Talkpool 7/8/2020 9:32 7/8/2020 10:10 0:38:00 4:00:00 Compliant Transmission Transmission (Indeterminate) indeterminate Ok RCA and resolution details still pending from the contractor INC403377 HAIGA130 PREVILE Grande-Anse ZTE 2G+3G B Talkpool 7/8/2020 12:41 7/8/2020 17:40 4:59:00 4:00:00 Not Compliant Power Generator failure (Radiator failure) Radiator faulty Need to be justified Faulty Radiator replaced INC403377 HAIGA150 PREVILE_II Grande-Anse ZTE 2G+3G B Talkpool 7/8/2020 12:41 7/8/2020 17:40 4:59:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HGA130 Cascade Back in service with the main site INC403377 HAIGA101 MORON Grande-Anse ZTE 2G+3G C Talkpool 7/8/2020 12:41 7/8/2020 17:40 4:59:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HGA130 Cascade Back in service with the main site INC403377 HAIGA100 MARFRANC Grande-Anse ZTE 2G+3G B Talkpool 7/8/2020 12:41 7/8/2020 17:40 4:59:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HGA130 Cascade Back in service with the main site INC403154 HDO635 RUE_MONPLAISIR Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/8/2020 0:09 7/8/2020 7:14 7:05:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) No alarm displayed ,battery starter faulty Need to be justified Team make check up, restart with another battery INC402517 HDO169 L'UNION_MATERIAUX Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/6/2020 18:30 7/8/2020 7:14 36:44:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and Resolution details pending from talkpool team INC403179 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G C Talkpool 7/8/2020 5:52 7/8/2020 8:14 2:22:00 4:00:00 Compliant Power Generator failure (Indeterminate) High Temp due to fan belf broken OK Fan belt changed , and genset restarted INC403227 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/8/2020 0:14 7/8/2020 9:20 9:06:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Backup genset was out of fuel OK Team added fuel in the Portatif Genset INC403227 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/8/2020 0:14 7/8/2020 9:20 9:06:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDO592 Cascaded Back in service with the main site INC403139 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/7/2020 21:05 7/8/2020 12:20 15:15:00 4:00:00 Not Compliant Power Generator Failure (Overloaded) oover load, cps breaker trip Need to be justified Reset cps breaker, restart INC403107 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/7/2020 17:23 7/8/2020 13:20 19:57:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Thank out of fuel Fuel Delivery Delay power team bleed and restart genset INC403177 HAIDO283 MARIANI_12 Port-au-Prince ZTE 2G+3G B O&M Fuel 7/8/2020 5:08 7/8/2020 12:08 7:00:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Thank out of fuel Fuel Delivery Delay Site up after refueling INC403389 HAIDO661 MON REPOS 40_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/8/2020 13:17 7/8/2020 14:08 0:51:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Alarm is cleared by itself INC403389 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/8/2020 13:17 7/8/2020 14:08 0:51:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO661 Cascaded Back in service with the main site INC403389 HDO282 RUE_ELIE_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/8/2020 13:17 7/8/2020 14:08 0:51:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO661 Cascaded Back in service with the main site INC403246 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 7/8/2020 2:58 7/8/2020 7:20 4:22:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Resolution details will be provided by concerned team INC403246 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 7/8/2020 2:58 7/8/2020 7:20 4:22:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN111 Cascaded Back in the air with the main site INC403239 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/8/2020 1:30 7/8/2020 7:50 6:20:00 4:00:00 Not Compliant Power Generator failure (High temperature) High Temp Need to be justified A recipient filled water installed and Genset has been restarted INC403131 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/8/2020 5:44 7/8/2020 7:54 2:10:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Resolution details will be provided by concerned team INC403256 HDN120 MORNE_DORIMA Nord-Ouest Ericsson 2G D Talkpool 7/8/2020 5:22 7/8/2020 8:03 2:41:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure OK 1gallon oil added INC403123 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 19:18 7/8/2020 8:03 12:45:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air with sunrise INC403134 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 20:18 7/8/2020 8:03 11:45:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site back on air with commercial power INC403214 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 7/7/2020 22:34 7/8/2020 8:03 9:29:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Resolution details will be provided by concerned team INC402614 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/8/2020 6:06 7/8/2020 9:15 3:09:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air with sunrise INC402614 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/8/2020 6:06 7/8/2020 9:15 3:09:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC318 Cascaded Back in the air with the main site INC403218 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/7/2020 23:05 7/8/2020 9:40 10:35:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site back on air with commercial power INC403078 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/8/2020 6:38 7/8/2020 9:04 2:26:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air with sunrise INC403270 HDC011 CITE_KEBREAU Artibonite Huawei 2G+3G+LTE A Talkpool 7/8/2020 7:45 7/8/2020 10:55 3:10:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Resolution details will be provided by concerned team INC403150 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 7/7/2020 23:30 7/8/2020 10:43 11:13:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Resolution details will be provided by concerned team INC403150 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 7/7/2020 23:30 7/8/2020 10:43 11:13:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC276 Cascaded Back in the air with the main site INC403426 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 7/8/2020 12:46 7/8/2020 15:40 2:54:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Alarm clear by itself INC403426 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/8/2020 12:46 7/8/2020 15:40 2:54:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC265 Cascaded Back in the air with the main site INC403426 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/8/2020 12:46 7/8/2020 15:40 2:54:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC265 Cascaded Back in the air with the main site INC403381 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/8/2020 12:54 7/8/2020 18:08 5:14:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) No alarm displayed due to battery cable disconnected Need to be justified , solenoid changed, oil sensor clean, restar Cells restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC403212 HDO392 BAIE DU MESLE Sud Ericsson 2G D Digicel 7/7/2020 22:35 7/8/2020 9:19 10:44:00 4:00:00 Not Compliant RBS Power Failure (DC Converter Failure) Indeterminate Pending Site up by itself Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 8 18:28:16 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 9 Jul 2020 00:28:16 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM Message-ID: Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 7 4 7 16 34 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 4 1 0 20 ZTE 11 11 4 0 11 Huawei 3 3 3 0 3 Network 31 18 8 0 34 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 15 5 0 6 8 34 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 432:47:42 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 272:08:42 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 71:43:42 Transmission Transmission (Indeterminate) Tx team is working on site. INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/6/2020 3:18 65:07:42 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for refueling. INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 51:49:42 RBS RBS Fault (DUW failure) Faulty DUW must be replaced. ETR to be provided INC402619 HDO339 GROS_MANGLES Ouest Ericsson 2G D Talkpool 7/6/2020 20:07 48:18:42 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. Follow up is ongoing INC402869 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 11:43 32:42:42 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC403095 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 7/7/2020 19:50 24:35:42 RBS RBS Fault (DXU failure) Faulty DXU 31, spare needed. ETR to be provided INC403100 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Digicel 7/7/2020 20:50 23:35:42 Fuel Generator failure (Fuel issue) Fuel theft, Fuel has been stolen on site. More update will be share once available. INC403145 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D O&M_Fuel 7/7/2020 21:38 22:47:42 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/8/2020) at 10:30 AM. ETR will be provided them INC403145 HDO400 FORET_DES_PINS Ouest Ericsson 2G D O&M FUEL 7/7/2020 21:38 22:47:42 Dependent Affected by the fuel issue at the main site Affected by HDO348. INC403145 HDO453 BOUKAN CHAT Ouest Ericsson 2G D O&M FUEL 7/7/2020 21:38 22:47:42 Dependent Affected by the fuel issue at the main site Affected by HDO348. INC403209 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 22:12 22:13:42 Power Power Failure (Solar System failure) Site will be back up with fully sunrise INC403223 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/7/2020 23:43 20:42:42 Power Generator failure (Relay starter faulty) Relay starter faulty , ETR recover plan is expected from Talkpool Team INC403349 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/8/2020 11:10 9:15:42 Transmission Transmission (Indeterminate) Team is on the with the fiber cabinet key. ETA:8H30PM INC403349 HDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/8/2020 11:10 9:15:42 Dependent Affected by the Transmission issue at the main site Attached to HDO525 INC403349 HDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/8/2020 11:10 9:15:42 Dependent Affected by the Transmission issue at the main site Attached to HDO525 INC403349 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/8/2020 11:10 9:15:42 Dependent Affected by the Transmission issue at the main site Attached to HDO525 INC403491 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M_Fuel 7/8/2020 13:33 6:52:42 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/8/2020) at 04:20 AM. ETR will be provided them INC403474 HAIDS195 BOYER Sud ZTE 2G+3G C O&M_Fuel 7/8/2020 13:33 6:52:42 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/8/2020) at 04:20 AM. ETR will be provided them INC403461 HAIGA133 GRAND_VINCENT Grande-Anse ZTE 2G+3G C O&M_Fuel 7/8/2020 14:18 6:07:42 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/8/2020) at 04:20 AM. ETR will be provided them INC403531 HDS001 JACMEL_TOWN_CENTER Sud-Est Ericsson 3G A Talkpool 7/8/2020 16:10 4:15:42 Power Generator failure (Indeterminate) Team is working on the site INC403532 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Talkpool 7/8/2020 16:14 4:11:42 Transmission Generator failure (Indeterminate) Team is working on the site INC403579 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 7/8/2020 17:49 2:36:42 Power Power Failure (Indeterminate) Team is aware, ETA 9:40PM. INC403651 HAIGA117 GABION Sud ZTE 2G+3G C Talkpool 7/8/2020 18:05 2:20:42 Power Generator failure (Indeterminate) Team is working on the site INC403651 HAIGA144 GABION Sud ZTE 2G+3G D Talkpool 7/8/2020 18:05 2:20:42 Dependent Affected by the power issue at the main site Affected by HGA117 INC403643 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 7/8/2020 18:12 2:13:42 Power Power Failure (Indeterminate) Team cannot provide update. INC403644 HDC256 JOHANISSE Artibonite Ericsson 2G D Talkpool 7/8/2020 18:34 1:51:42 Power Power Failure (Indeterminate) Team cannot reach site due insecurity, they will reach site 7/9/2020 ETA 7:00AM. INC403644 HDC292 MARELOUISE Artibonite Ericsson 2G D Talkpool 7/8/2020 18:34 1:51:42 Dependent Affected by the power issue at the main site Affected by HDC256 INC403644 HDC294 RAVINE_A_COULEUVRE Artibonite Ericsson 2G D Talkpool 7/8/2020 18:34 1:51:42 Dependent Affected by the power issue at the main site Affected by HDC256 INC403589 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/8/2020 19:10 1:15:42 Transmission Transmission (RAU failure) Faulty RAU 15/11 PH, Spare needed ETA to be provided. INC402601 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/8/2020 19:10 1:15:42 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403592 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/8/2020 19:40 0:45:42 Power Power Failure (Indeterminate) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403593 HDO242 GRAN_RAVINE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/8/2020 19:41 0:44:42 Power Generator failure (Indeterminate) Team is informed , ETA to be provide ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Wed Jul 8 18:59:01 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Thu, 9 Jul 2020 00:59:01 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM In-Reply-To: References: Message-ID: HDO348: awaiting leakage repair from Talkpool. Is there photos and feedback ? HGA120: Awaiting power team. HGA133: Restored. HDS195: Power team required. HDS105: HPUX with 19% fuel. Hybrid team intervention required. Best Regards, John Ormonde +50937007221 -------- Original message -------- From: Haiti Noc Date: 08/07/2020 20:28 (GMT-05:00) To: Haiti Noc , "'fibertt at tpmanagementsa.com'" , "'fon at tpmanagementsa.com'" , "'hpu.maintenance at tpmanagementsa.com'" , "'hpu_alarms at tpmanagementsa.com'" , "'msc at tpmanagementsa.com'" , "'powertt at tpmanagementsa.com'" , "'ran at tpmanagementsa.com'" , "'rantt at tpmanagementsa.com'" , "'tp.fo at tpmanagementsa.com'" , "'tp.imc.haiti at tpmanagementsa.com'" , "'tp.ran at tpmanagementsa.com'" , "'tp_tech at tpmanagementsa.com'" , Jithin J Singh , 'Astrid' , HAI_BO_Fuel at digicelgroup.com, astrid.argana at tpmanagementsa.com, Astrid Argana , journal.ht at talkpool.com, Muhammad Irshad , Bernard Yacoub , Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy , Eng Teck Ng , HAI_Tech_Noc , Geoffrey Collins , Frantz Jean Baptiste , Jean Yvelt Marseille , Hai_Tech_O&M Subject: NOC hourly report at 8:00 PM Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 7 4 7 16 34 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 4 1 0 20 ZTE 11 11 4 0 11 Huawei 3 3 3 0 3 Network 31 18 8 0 34 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 15 5 0 6 8 34 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 432:47:42 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 272:08:42 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 71:43:42 Transmission Transmission (Indeterminate) Tx team is working on site. INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/6/2020 3:18 65:07:42 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for refueling. INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 51:49:42 RBS RBS Fault (DUW failure) Faulty DUW must be replaced. ETR to be provided INC402619 HDO339 GROS_MANGLES Ouest Ericsson 2G D Talkpool 7/6/2020 20:07 48:18:42 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. Follow up is ongoing INC402869 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 11:43 32:42:42 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC403095 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 7/7/2020 19:50 24:35:42 RBS RBS Fault (DXU failure) Faulty DXU 31, spare needed. ETR to be provided INC403100 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Digicel 7/7/2020 20:50 23:35:42 Fuel Generator failure (Fuel issue) Fuel theft, Fuel has been stolen on site. More update will be share once available. INC403145 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D O&M_Fuel 7/7/2020 21:38 22:47:42 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/8/2020) at 10:30 AM. ETR will be provided them INC403145 HDO400 FORET_DES_PINS Ouest Ericsson 2G D O&M FUEL 7/7/2020 21:38 22:47:42 Dependent Affected by the fuel issue at the main site Affected by HDO348. INC403145 HDO453 BOUKAN CHAT Ouest Ericsson 2G D O&M FUEL 7/7/2020 21:38 22:47:42 Dependent Affected by the fuel issue at the main site Affected by HDO348. INC403209 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 22:12 22:13:42 Power Power Failure (Solar System failure) Site will be back up with fully sunrise INC403223 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/7/2020 23:43 20:42:42 Power Generator failure (Relay starter faulty) Relay starter faulty , ETR recover plan is expected from Talkpool Team INC403349 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/8/2020 11:10 9:15:42 Transmission Transmission (Indeterminate) Team is on the with the fiber cabinet key. ETA:8H30PM INC403349 HDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/8/2020 11:10 9:15:42 Dependent Affected by the Transmission issue at the main site Attached to HDO525 INC403349 HDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/8/2020 11:10 9:15:42 Dependent Affected by the Transmission issue at the main site Attached to HDO525 INC403349 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/8/2020 11:10 9:15:42 Dependent Affected by the Transmission issue at the main site Attached to HDO525 INC403491 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M_Fuel 7/8/2020 13:33 6:52:42 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/8/2020) at 04:20 AM. ETR will be provided them INC403474 HAIDS195 BOYER Sud ZTE 2G+3G C O&M_Fuel 7/8/2020 13:33 6:52:42 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/8/2020) at 04:20 AM. ETR will be provided them INC403461 HAIGA133 GRAND_VINCENT Grande-Anse ZTE 2G+3G C O&M_Fuel 7/8/2020 14:18 6:07:42 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/8/2020) at 04:20 AM. ETR will be provided them INC403531 HDS001 JACMEL_TOWN_CENTER Sud-Est Ericsson 3G A Talkpool 7/8/2020 16:10 4:15:42 Power Generator failure (Indeterminate) Team is working on the site INC403532 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Talkpool 7/8/2020 16:14 4:11:42 Transmission Generator failure (Indeterminate) Team is working on the site INC403579 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 7/8/2020 17:49 2:36:42 Power Power Failure (Indeterminate) Team is aware, ETA 9:40PM. INC403651 HAIGA117 GABION Sud ZTE 2G+3G C Talkpool 7/8/2020 18:05 2:20:42 Power Generator failure (Indeterminate) Team is working on the site INC403651 HAIGA144 GABION Sud ZTE 2G+3G D Talkpool 7/8/2020 18:05 2:20:42 Dependent Affected by the power issue at the main site Affected by HGA117 INC403643 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 7/8/2020 18:12 2:13:42 Power Power Failure (Indeterminate) Team cannot provide update. INC403644 HDC256 JOHANISSE Artibonite Ericsson 2G D Talkpool 7/8/2020 18:34 1:51:42 Power Power Failure (Indeterminate) Team cannot reach site due insecurity, they will reach site 7/9/2020 ETA 7:00AM. INC403644 HDC292 MARELOUISE Artibonite Ericsson 2G D Talkpool 7/8/2020 18:34 1:51:42 Dependent Affected by the power issue at the main site Affected by HDC256 INC403644 HDC294 RAVINE_A_COULEUVRE Artibonite Ericsson 2G D Talkpool 7/8/2020 18:34 1:51:42 Dependent Affected by the power issue at the main site Affected by HDC256 INC403589 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/8/2020 19:10 1:15:42 Transmission Transmission (RAU failure) Faulty RAU 15/11 PH, Spare needed ETA to be provided. INC402601 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/8/2020 19:10 1:15:42 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403592 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/8/2020 19:40 0:45:42 Power Power Failure (Indeterminate) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403593 HDO242 GRAN_RAVINE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/8/2020 19:41 0:44:42 Power Generator failure (Indeterminate) Team is informed , ETA to be provide ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From mohammed.shardow at talkpool.com Wed Jul 8 18:59:35 2020 From: mohammed.shardow at talkpool.com (Mohammed Shardow) Date: Thu, 9 Jul 2020 00:59:35 +0000 Subject: [Rantt] [Hpu.maintenance] NOC hourly report at 8:00 PM In-Reply-To: References: Message-ID: Good evening John, Kindly see the attached report for HDO629 and HDS223 for your information please. Regards Mohammed Shardow Field Supervisor 74 Rue Gregoire, 3 ?me ?tage, P?tion Ville, Talkpool-Haiti Mobile: +50931362174 [Description: Description: cid:image001.png at 01D4C993.705410C0] www.talkpool.com From: John Ormonde [mailto:John.Ormonde at digicelgroup.com] Sent: 07 July 2020 09:55 To: Moustafa Fouad; Haiti Noc; 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; Journal; Muhammad Irshad; Bernard Yacoub; Mohammed Shardow; Mohammed Shardow Cc: Luigi Roy; Eng Teck Ng; HAI_Tech_Noc; Geoffrey Collins; Frantz Jean Baptiste; Jean Yvelt Marseille; Hai_Tech_O&M Subject: Re: [Hpu.maintenance] NOC hourly report at 8:00 PM Send a proper report Moustafa, thanks. Best Regards, [cid:image002.jpg at 01D6549E.D34838E0] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Moustafa Fouad > Sent: Monday, July 6, 2020 10:04 PM To: John Ormonde >; Haiti Noc >; 'fibertt at tpmanagementsa.com' >; 'fon at tpmanagementsa.com' >; 'hpu.maintenance at tpmanagementsa.com' >; 'hpu_alarms at tpmanagementsa.com' >; 'msc at tpmanagementsa.com' >; 'powertt at tpmanagementsa.com' >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; 'tp.fo at tpmanagementsa.com' >; 'tp.imc.haiti at tpmanagementsa.com' >; 'tp.ran at tpmanagementsa.com' >; 'tp_tech at tpmanagementsa.com' >; Jithin J Singh >; 'Astrid' >; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana >; Journal >; Muhammad Irshad >; Bernard Yacoub >; Mohammed Shardow >; Mohammed Shardow > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Hai_Tech_O&M > Subject: [EXTERNAL] RE: NOC hourly report at 8:00 PM Hello John Please review attached HDS 223 site Photos fuel sensor cleaned , issue resolved HDO301 fuel sensor calibrated , but automation not resolved yet will feed back By tomorrow Thanks Moustafa Fouad From: John Ormonde > Sent: Sunday, July 5, 2020 9:42 PM To: Haiti Noc >; 'fibertt at tpmanagementsa.com' >; 'fon at tpmanagementsa.com' >; 'hpu.maintenance at tpmanagementsa.com' >; 'hpu_alarms at tpmanagementsa.com' >; 'msc at tpmanagementsa.com' >; 'powertt at tpmanagementsa.com' >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; 'tp.fo at tpmanagementsa.com' >; 'tp.imc.haiti at tpmanagementsa.com' >; 'tp.ran at tpmanagementsa.com' >; 'tp_tech at tpmanagementsa.com' >; Jithin J Singh >; 'Astrid' >; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana >; Journal >; Muhammad Irshad >; Bernard Yacoub >; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Hai_Tech_O&M > Subject: Re: [Tp.fo] NOC hourly report at 8:00 PM HDO525: Should not be confirmed down for fuel. Photographs show an external tank missing plumbing reporting an Epower down for fuel. Not acceptable. HDS223: ETA for hybrid team has been requested twice, no response. HDO301: New ASCOT HPUX4 reported down for fuel at 10%, should not be accepted. Hybrid team should be dispatched as configuration is 20% low fuel level warning and 5% electrical trip to switch off the genset. HDC171: Rescue been organized, awaiting ETA. Best Regards, [cid:image002.jpg at 01D6549E.D34838E0] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Sunday, July 5, 2020 8:49 PM To: Haiti Noc >; 'fibertt at tpmanagementsa.com' >; 'fon at tpmanagementsa.com' >; 'hpu.maintenance at tpmanagementsa.com' >; 'hpu_alarms at tpmanagementsa.com' >; 'msc at tpmanagementsa.com' >; 'powertt at tpmanagementsa.com' >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; 'tp.fo at tpmanagementsa.com' >; 'tp.imc.haiti at tpmanagementsa.com' >; 'tp.ran at tpmanagementsa.com' >; 'tp_tech at tpmanagementsa.com' >; Jithin J Singh >; 'Astrid' >; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana >; journal.ht at talkpool.com; Muhammad Irshad >; Bernard Yacoub >; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Hai_Tech_O&M > Subject: NOC hourly report at 8:00 PM Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 4 3 4 7 18 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 9 2 1 0 10 ZTE 4 4 2 0 4 Huawei 4 4 3 0 4 Network 17 10 6 0 18 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 11 4 0 1 2 18 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 15.0141088 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 295:26:31 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 200:31:31 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 106:36:31 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Spare will be sent at the region for replacement. ETR will share as soon as possible. INC401247 HDO455 DUPIN_CORNILLON Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 36:32:31 Power Generator Failure (Alternator Failure) DC Alternator, Oil sensor, Starter battery faulty and water sensor faulty. Spares not yet available . INC401247 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 36:32:31 Dependent Affected by the power issue at the main site Affected by HDO455 INC401451 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/4/2020 16:42 28:06:31 Power Power Failure (Solar System failure) The site will be back in service once the batteries get enough charge from the sun energy INC401553 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/4/2020 19:42 25:06:31 RBS RBS Fault (AMM failure) Faulty AMM 6PC. Spare part not yet available. ETR to be provided INC401730 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/5/2020 4:26 16:22:31 Power Generator Failure (Engine Knocking ) Talkpool team broke the genset. ETR to be provided by them INC401734 HAIDS223 KA_VIO Sud ZTE 2G+3G C O&M FUEL 7/5/2020 5:05 15:43:31 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( July 5th 2020) at 10:00 am. Hybrid Talkpool team support required before refueling. INC401909 HDC171 GROS_MORNE Artibonite Ericsson 2G D O&M_Fuel 7/5/2020 14:08 6:40:31 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/05/2020 at 06h28 PM. Feedback is expected from them INC401910 HDO655 UN_DELTA_CAMP_COW Port-au-Prince Huawei 2G+3G C Talkpool 7/5/2020 14:19 6:29:31 Power Generator failure (Indeterminate) Access cannot be provided during the weekend, site is located in the UN Camp. INC401848 HDC270 CRETE_A_PIEROT Artibonite Ericsson 3G B Talkpool 7/5/2020 15:10 5:38:31 Power Generator failure (Indeterminate) TX team was on the site but confirmed power issue. Power team has been informed. ETA: Not yet available INC401931 HAIDO301 BONNET Ouest Huawei 2G+3G+LTE A O&M_Fuel 7/5/2020 17:04 3:44:31 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/05/2020 at 08h15 PM. Feedback is expected from them INC401931 HAIDO302 GANTHIER Ouest Huawei 2G+3G+LTE A O&M_Fuel 7/5/2020 17:04 3:44:31 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO301 INC401871 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 7/5/2020 17:30 3:18:31 Fuel Generator failure (Fuel issue) Fuel team is informed, 07/05/2020 06:55 pm ETA to be provided. INC401873 HAIDO610 SANTO_25 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/5/2020 17:54 2:54:31 Power Generator failure (Indeterminate) Due to heavy rain , team cannot reach the site now , ETR to be provided INC401949 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/5/2020 19:45 1:03:31 Power Generator failure (Indeterminate) Team has been informed , ETA 20:10 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool July 6th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 6th INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security July 6th INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 8th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 4081 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 2390 bytes Desc: image002.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 10377 bytes Desc: image003.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: Hybrid Rectification-HDS223-MEDINA.xlsx Type: application/vnd.openxmlformats-officedocument.spreadsheetml.sheet Size: 2678962 bytes Desc: Hybrid Rectification-HDS223-MEDINA.xlsx URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: Hybrid Rectification-HDO629-ISMAEL.xlsx Type: application/vnd.openxmlformats-officedocument.spreadsheetml.sheet Size: 5586496 bytes Desc: Hybrid Rectification-HDO629-ISMAEL.xlsx URL: From Haiti.Noc at digicelgroup.com Wed Jul 8 19:23:00 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 9 Jul 2020 01:23:00 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 743:08:23 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 619:56:23 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 493:59:23 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 177:47:23 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 175:52:23 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC400635 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/2/2020 21:05 144:17:23 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 102:10:23 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC401981 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/5/2020 21:56 71:26:23 Transmission Transmission (Indeterminate) RAN team has been informed, more update will be share once available. INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 33:32:23 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402916 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 12:00 33:22:23 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 33:22:23 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400763 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/7/2020 22:08 23:14:23 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC403240 HDC206 THOMONDE Centre Ericsson 2G B Talkpool 7/8/2020 1:34 19:48:23 RBS RBS Fault (RUS failure) Faulty RUS01B3 faulty, spare need to be replaced. INC402128 HDC332 TI FOND Centre Ericsson 2G D Digicel 7/8/2020 6:06 15:16:23 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403191 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 7/8/2020 7:14 14:08:23 RBS RBS Fault (DUG Failure) Faulty DUG need to be replaced. ETR to be provided. INC403133 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/8/2020 10:50 10:32:23 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403407 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 7/8/2020 10:58 10:24:23 Power Power Failure (DC Converter Failure) Dc Dc converter faulty. Follow up is ongoing INC403531 HDS001 JACMEL_TOWN_CENTER Sud-Est Ericsson 2G A Talkpool 7/8/2020 16:10 5:12:23 Power Generator failure (Indeterminate) Team is still working on site INC403668 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/8/2020 20:50 0:32:23 RBS RBS Fault (Indeterminate) Team is aware, ETA 10:00PM. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 8 20:28:57 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 9 Jul 2020 02:28:57 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 8 6 6 21 41 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 25 5 1 0 28 ZTE 9 9 6 1 9 Huawei 4 4 4 0 4 Network 38 18 11 1 41 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 4 0 7 8 41 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 434:49:37 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/23/2020 13:22 369:05:37 Power Power Failure (Indeterminate) Site was up and down again, follow up is ongoing with team. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 274:10:37 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 73:45:37 Transmission Transmission (Indeterminate) Tx team is working on site. INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/6/2020 3:18 67:09:37 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for refueling. INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 53:51:37 RBS RBS Fault (DUW failure) Faulty DUW must be replaced. ETR to be provided INC402619 HDO339 GROS_MANGLES Ouest Ericsson 2G D Talkpool 7/6/2020 20:07 50:20:37 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. Follow up is ongoing INC402869 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 11:43 34:44:37 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC403095 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 7/7/2020 19:50 26:37:37 RBS RBS Fault (DXU failure) Faulty DXU 31, spare needed. ETR to be provided INC403100 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Digicel 7/7/2020 20:50 25:37:37 Fuel Generator failure (Fuel issue) Fuel theft, Fuel has been stolen on site. More update will be share once available. INC403145 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D O&M_Fuel 7/7/2020 21:38 24:49:37 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/8/2020) at 10:30 AM. ETR will be provided them INC403145 HDO400 FORET_DES_PINS Ouest Ericsson 2G D O&M FUEL 7/7/2020 21:38 24:49:37 Dependent Affected by the fuel issue at the main site Affected by HDO348. INC403145 HDO453 BOUKAN CHAT Ouest Ericsson 2G D O&M FUEL 7/7/2020 21:38 24:49:37 Dependent Affected by the fuel issue at the main site Affected by HDO348. INC403223 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/7/2020 23:43 22:44:37 Power Generator failure (Relay starter faulty) Relay starter faulty , ETR recover plan is expected from Talkpool Team INC403349 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 7/8/2020 11:10 11:17:37 Transmission Transmission (Indeterminate) Team cannot provide update for this site INC403349 HDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/8/2020 11:10 11:17:37 Dependent Affected by the Transmission issue at the main site Attached to HDO525 INC403349 HDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/8/2020 11:10 11:17:37 Dependent Affected by the Transmission issue at the main site Attached to HDO525 INC403349 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/8/2020 11:10 11:17:37 Dependent Affected by the Transmission issue at the main site Attached to HDO525 INC403491 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M_Fuel 7/8/2020 13:33 8:54:37 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/8/2020) at 04:20 AM. ETR will be provided them INC403474 HAIDS195 BOYER Sud ZTE 2G+3G C O&M_Fuel 7/8/2020 13:33 8:54:37 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/8/2020) at 04:20 AM. ETR will be provided them INC403531 HDS001 JACMEL_TOWN_CENTER Sud-Est Ericsson 3G A Talkpool 7/8/2020 16:10 6:17:37 Transmission Transmission (Indeterminate) Site remains down after power issue. TX team has been dispatched. ETA: 11:00 PM INC403532 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Talkpool 7/8/2020 16:14 6:13:37 Transmission Generator failure (Indeterminate) Talkpool is not able to provide update. INC403643 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 7/8/2020 18:12 4:15:37 Power Power Failure (Indeterminate) Team cannot provide update. INC403644 HDC256 JOHANISSE Artibonite Ericsson 2G D Talkpool 7/8/2020 18:34 3:53:37 Power Power Failure (Indeterminate) Team cannot reach site due insecurity, they will reach site 7/9/2020 ETA 7:00AM. INC403644 HDC292 MARELOUISE Artibonite Ericsson 2G D Talkpool 7/8/2020 18:34 3:53:37 Dependent Affected by the power issue at the main site Affected by HDC256 INC403644 HDC294 RAVINE_A_COULEUVRE Artibonite Ericsson 2G D Talkpool 7/8/2020 18:34 3:53:37 Dependent Affected by the power issue at the main site Affected by HDC256 INC403589 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/8/2020 19:10 3:17:37 Transmission Transmission (RAU failure) Faulty RAU 15/11 PH, Spare needed ETA to be provided. INC402601 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/8/2020 19:10 3:17:37 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403592 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/8/2020 19:40 2:47:37 Power Power Failure (Indeterminate) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403593 HDO242 GRAN_RAVINE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/8/2020 19:41 2:46:37 Power Generator failure (Indeterminate) Unsafe area, team will reach site 7/8/2020 at 7:30AM. INC403595 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/8/2020 20:00 2:27:37 Power Generator failure (Indeterminate) Unsafe area, team will reach site 7/8/2020 at 7:30AM. INC403659 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/8/2020 20:20 2:07:37 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403659 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/8/2020 20:20 2:07:37 Dependent Affected by the power issue at the main site Affected by HDC318 INC403662 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 7/8/2020 20:25 2:02:37 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 07:15h INC403598 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 7/8/2020 20:39 1:48:37 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC403702 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/8/2020 20:53 1:34:37 Power Generator failure (Indeterminate) Portable genset is out of fuel , follow up is ongoing for refueling INC403671 HDS009 CYVADIER Sud-Est Ericsson 2G+3G B Talkpool 7/8/2020 20:55 1:32:37 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 11:15 PM INC403641 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/8/2020 21:10 1:17:37 Power Power Failure (Indeterminate) Site will be back on air with commercial power INC403683 HAIDO622 BIZOTON_ 61 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/8/2020 21:38 0:49:37 Power Generator failure (Indeterminate) Team is informed , ETA to be provided. INC403707 HAIGA057 CAP-SUD Grande-Anse ZTE 2G+3G+LTE B Talkpool 7/8/2020 21:47 0:40:37 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC403710 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/8/2020 22:00 0:27:37 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 8 22:10:06 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 9 Jul 2020 04:10:06 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 12 5 4 15 36 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 3 1 0 18 ZTE 10 10 8 1 10 Huawei 8 8 8 0 8 Network 34 21 17 1 36 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 3 0 4 5 36 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 436:30:13 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 275:51:13 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 75:26:13 Transmission Transmission (Indeterminate) Tx team is working on site. INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/6/2020 3:18 68:50:13 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for refueling. INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 55:32:13 RBS RBS Fault (DUW failure) Faulty DUW must be replaced. ETR to be provided INC402619 HDO339 GROS_MANGLES Ouest Ericsson 2G D Talkpool 7/6/2020 20:07 52:01:13 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. Follow up is ongoing INC402869 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 11:43 36:25:13 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC403100 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Digicel 7/7/2020 20:50 27:18:13 Fuel Generator failure (Fuel issue) Fuel theft, Fuel has been stolen on site. More update will be share once available. INC403145 HDO400 FORET_DES_PINS Ouest Ericsson 2G D O&M FUEL 7/7/2020 21:38 26:30:13 Dependent Affected by the fuel issue at the main site Affected by HDO348. INC403145 HDO453 BOUKAN CHAT Ouest Ericsson 2G D O&M FUEL 7/7/2020 21:38 26:30:13 Dependent Affected by the fuel issue at the main site Affected by HDO348. INC403145 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D O&M_Fuel 7/7/2020 21:38 26:30:13 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/8/2020) at 10:30 AM. ETR will be provided them INC403223 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/7/2020 23:43 24:25:13 Power Generator failure (Relay starter faulty) Relay starter faulty , ETR recover plan is expected from Talkpool Team INC403349 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 7/8/2020 11:10 12:58:13 Transmission Transmission (Indeterminate) Faulty RSP, spare need to be replaced. INC403349 HDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/8/2020 11:10 12:58:13 Dependent Affected by the Transmission issue at the main site Attached to HDO525 INC403349 HDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/8/2020 11:10 12:58:13 Dependent Affected by the Transmission issue at the main site Attached to HDO525 INC403349 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/8/2020 11:10 12:58:13 Dependent Affected by the Transmission issue at the main site Attached to HDO525 INC403491 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M_Fuel 7/8/2020 13:33 10:35:13 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/8/2020) at 04:20 AM. ETR will be provided them INC403643 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 7/8/2020 18:12 5:56:13 Power Power Failure (Indeterminate) Talkpool does not manage his team to reach the site INC403589 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/8/2020 19:10 4:58:13 Transmission Transmission (RAU failure) Faulty RAU 15/11 PH, Spare needed ETA to be provided. INC402601 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/8/2020 19:10 4:58:13 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403592 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/8/2020 19:40 4:28:13 Power Power Failure (Indeterminate) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403593 HDO242 GRAN_RAVINE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/8/2020 19:41 4:27:13 Power Generator failure (Indeterminate) Unsafe area, team will reach site 7/8/2020 at 7:30AM. INC403595 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/8/2020 20:00 4:08:13 Power Generator failure (Indeterminate) Unsafe area, team will reach site 7/8/2020 at 7:30AM. INC403662 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 7/8/2020 20:25 3:43:13 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 07:15h INC403702 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/8/2020 20:53 3:15:13 Power Generator failure (Indeterminate) Portable genset is out of fuel , follow up is ongoing for refueling INC403641 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/8/2020 21:10 2:58:13 Power Power Failure (Indeterminate) Site will be back on air with commercial power INC403707 HAIGA057 CAP-SUD Grande-Anse ZTE 2G+3G+LTE B Talkpool 7/8/2020 21:47 2:21:13 Power Generator failure (Indeterminate) Team is working on site INC403708 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 7/8/2020 21:56 2:12:13 Power Generator failure (Indeterminate) Site is locate on a store. Team will reach the site on 7/9/2020 at 8:00 AM INC403713 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/8/2020 22:20 1:48:13 Power Power Failure (Indeterminate) Site will be back on air with commercial power INC403693 HAIDO456 JUVENAT_5 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/8/2020 22:25 1:43:13 Power Generator failure (Indeterminate) Team has been dispatched. ETA 12:15 AM INC403694 HAIDO263 RUE SYLVIA_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/8/2020 22:28 1:40:13 Power Generator failure (Indeterminate) Team cannot provide update for this site INC403699 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 7/8/2020 22:33 1:35:13 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC403700 HDO146 RUE_ROSA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/8/2020 22:47 1:21:13 Power Generator failure (Indeterminate) Team has been dispatched. ETA 1:30 AM INC403133 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/8/2020 22:51 1:17:13 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403716 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 7/8/2020 23:10 0:58:13 Power Generator failure (Indeterminate) The genset is switched off by the owner each night and put back in service at 7:30 AM INC403802 HAIGA127 NACHET Grande-Anse ZTE 2G+3G+LTE D Talkpool 7/8/2020 23:14 0:54:13 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 8 22:14:44 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 9 Jul 2020 04:14:44 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 745:59:46 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 622:47:46 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel T team as been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 496:50:46 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 180:38:46 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 178:43:46 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC400635 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/2/2020 21:05 147:08:46 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 105:01:46 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC402265 HGA026 MACHOKET Nippes Ericsson 3G A Talkpool 7/5/2020 0:10 96:03:46 RBS RBS Fault (RRU failure) Faulty RRU01B5 needed to be replaced. ETR not yet available INC401981 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/5/2020 21:56 74:17:46 Transmission Transmission (Indeterminate) RAN team has been informed, more update will be share once available. INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 36:23:46 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402916 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 12:00 36:13:46 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 36:13:46 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400763 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/7/2020 22:08 26:05:46 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC403191 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 7/8/2020 7:14 16:59:46 RBS RBS Fault (DUG Failure) Faulty DUG need to be replaced. ETR to be provided. INC403407 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 7/8/2020 10:58 13:15:46 Power Power Failure (DC Converter Failure) Dc Dc converter faulty. Follow up is ongoing INC403572 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 7/8/2020 18:00 6:13:46 RBS RBS Fault (Faulty Jumper) Faulty jumper must be replaced. ETR to be provided INC403668 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/8/2020 20:50 3:23:46 RBS RBS Fault (RUS failure) Faulty RUS must be replaced. ETR to be provided INC403696 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Talkpool 7/8/2020 22:33 1:40:46 RBS RBS Fault (Indeterminate) Sector C down. Team has been informed. ETA to be provided Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 8 23:12:16 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 9 Jul 2020 05:12:16 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM Sites off air by Class Class A B C D Total Total 12 9 4 17 42 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 19 3 1 0 21 ZTE 11 10 7 1 11 Huawei 10 10 10 0 10 Network 40 23 18 1 42 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 4 0 4 7 42 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 437:33:06 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 276:54:06 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 76:29:06 Transmission Transmission (Indeterminate) TX team is still working on thgis case. INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/6/2020 3:18 69:53:06 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for refueling. INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 56:35:06 RBS RBS Fault (DUW failure) Faulty DUW must be replaced. ETR to be provided INC402619 HDO339 GROS_MANGLES Ouest Ericsson 2G D Talkpool 7/6/2020 20:07 53:04:06 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. Follow up is ongoing INC402869 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 11:43 37:28:06 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC403100 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Digicel 7/7/2020 20:50 28:21:06 Fuel Generator failure (Fuel issue) Fuel theft, Fuel has been stolen on site. More update will be share once available. INC403145 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D O&M_Fuel 7/7/2020 21:38 27:33:06 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/8/2020) at 10:30 AM. ETR will be provided them INC403145 HDO400 FORET_DES_PINS Ouest Ericsson 2G D O&M FUEL 7/7/2020 21:38 27:33:06 Dependent Affected by the fuel issue at the main site Affected by HDO348. INC403145 HDO453 BOUKAN CHAT Ouest Ericsson 2G D O&M FUEL 7/7/2020 21:38 27:33:06 Dependent Affected by the fuel issue at the main site Affected by HDO348. INC403223 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/7/2020 23:43 25:28:06 Power Generator failure (Relay starter faulty) Relay starter faulty , ETR recover plan is expected from Talkpool Team INC403349 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 7/8/2020 11:10 14:01:06 Transmission Transmission (Indeterminate) Faulty RSP, spare need to be replaced. INC403349 HDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/8/2020 11:10 14:01:06 Dependent Affected by the Transmission issue at the main site Attached to HDO525 INC403349 HDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/8/2020 11:10 14:01:06 Dependent Affected by the Transmission issue at the main site Attached to HDO525 INC403349 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/8/2020 11:10 14:01:06 Dependent Affected by the Transmission issue at the main site Attached to HDO525 INC403491 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M_Fuel 7/8/2020 13:33 11:38:06 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/8/2020) at 04:20 AM. ETR will be provided them INC403643 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 7/8/2020 18:12 6:59:06 Power Power Failure (Indeterminate) Talkpool does not manage his team to reach the site INC403589 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/8/2020 19:10 6:01:06 Transmission Transmission (RAU failure) Faulty RAU 15/11 PH, Spare needed ETA to be provided. INC402601 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/8/2020 19:10 6:01:06 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403592 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/8/2020 19:40 5:31:06 Power Power Failure (Indeterminate) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403593 HDO242 GRAN_RAVINE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/8/2020 19:41 5:30:06 Power Generator failure (Indeterminate) Unsafe area, team will reach site 7/8/2020 at 7:30AM. INC403595 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/8/2020 20:00 5:11:06 Power Generator failure (Indeterminate) Unsafe area, team will reach site 7/8/2020 at 7:30AM. INC403662 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 7/8/2020 20:25 4:46:06 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 07:15h INC403702 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/8/2020 20:53 4:18:06 Power Generator failure (Indeterminate) Portable genset is out of fuel , follow up is ongoing for refueling INC403641 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/8/2020 21:10 4:01:06 Power Power Failure (Indeterminate) Site will be back on air with commercial power INC403707 HAIGA057 CAP-SUD Grande-Anse ZTE 2G+3G+LTE B O&M_Fuel 7/8/2020 21:47 3:24:06 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/9/2020) at 12:22 AM. ETR will be provided them INC403708 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 7/8/2020 21:56 3:15:06 Power Generator failure (Indeterminate) Site is locate on a store. Team will reach the site on 7/9/2020 at 8:00 AM INC403713 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/8/2020 22:20 2:51:06 Power Power Failure (Indeterminate) Site will be back on air with commercial power INC403693 HAIDO456 JUVENAT_5 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/8/2020 22:25 2:46:06 Power Generator failure (Indeterminate) Team is waiting access. INC403693 HAIDO113 CANAPE-JUVENAT Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/8/2020 22:25 2:46:06 Dependent Affected by the power issue at the main site Attached to HDO456 INC403694 HAIDO263 RUE SYLVIA_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/8/2020 22:28 2:43:06 Power Generator failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 07:25AM INC403699 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 7/8/2020 22:33 2:38:06 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 07:20h INC403700 HDO146 RUE_ROSA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/8/2020 22:47 2:24:06 Power Generator failure (Indeterminate) Team has been dispatched. ETA 1:30 AM INC403133 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/8/2020 22:51 2:20:06 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403716 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 7/8/2020 23:10 2:01:06 Power Generator failure (Indeterminate) The genset is switched off by the owner each night and put back in service at 7:30 AM INC403802 HAIGA127 NACHET Grande-Anse ZTE 2G D Talkpool 7/8/2020 23:14 1:57:06 Power Generator failure (Indeterminate) Heavy rains in the region. The team will reach the site once the rain stops INC403722 HAIDC003 PIERRE_PAYEN Artibonite Huawei 2G+3G+LTE B Talkpool 7/8/2020 23:56 1:15:06 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC403725 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 7/9/2020 0:10 1:01:06 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 2:30 AM INC403805 HDC212 DOMOND Centre Ericsson 2G D Talkpool 7/9/2020 0:10 1:01:06 Power Power Failure (Indeterminate) Portable genset is out of fuel. Next update to share when available INC403805 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 7/9/2020 0:10 1:01:06 Dependent Affected by the power issue at the main site Affected by HDC212. INC403811 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 7/9/2020 0:32 0:39:06 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 9 01:10:33 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 9 Jul 2020 07:10:33 +0000 Subject: [Rantt] NOC hourly report at 03:00 AM Message-ID: Hello All, Received the NOC hourly report done at 03:00 AM Sites off air by Class Class A B C D Total Total 16 8 6 21 51 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 22 3 1 0 24 ZTE 16 15 10 1 16 Huawei 11 11 11 0 11 Network 49 29 22 1 51 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 33 4 0 4 10 51 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 439:31:24 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 278:52:24 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 78:27:24 Transmission Transmission (Indeterminate) TX team is still working on this case. INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/6/2020 3:18 71:51:24 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for refueling. INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 58:33:24 RBS RBS Fault (DUW failure) Faulty DUW must be replaced. ETR to be provided INC402619 HDO339 GROS_MANGLES Ouest Ericsson 2G D Talkpool 7/6/2020 20:07 55:02:24 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. Follow up is ongoing INC402869 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 11:43 39:26:24 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC403100 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Digicel 7/7/2020 20:50 30:19:24 Fuel Generator failure (Fuel issue) Fuel theft, Fuel has been stolen on site. More update will be share once available. INC403145 HDO400 FORET_DES_PINS Ouest Ericsson 2G D O&M FUEL 7/7/2020 21:38 29:31:24 Dependent Affected by the fuel issue at the main site Affected by HDO348. INC403145 HDO453 BOUKAN CHAT Ouest Ericsson 2G D O&M FUEL 7/7/2020 21:38 29:31:24 Dependent Affected by the fuel issue at the main site Affected by HDO348. INC403145 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D O&M_Fuel 7/7/2020 21:38 29:31:24 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/8/2020) at 10:30 AM. ETR will be provided them INC403223 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/7/2020 23:43 27:26:24 Power Generator failure (Relay starter faulty) Relay starter faulty , ETR recover plan is expected from Talkpool Team INC403349 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 7/8/2020 11:10 15:59:24 Transmission Transmission (Indeterminate) Faulty RSP, spare need to be replaced. INC403349 HDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/8/2020 11:10 15:59:24 Dependent Affected by the Transmission issue at the main site Attached to HDO525 INC403349 HDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/8/2020 11:10 15:59:24 Dependent Affected by the Transmission issue at the main site Attached to HDO525 INC403349 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/8/2020 11:10 15:59:24 Dependent Affected by the Transmission issue at the main site Attached to HDO525 INC403491 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M_Fuel 7/8/2020 13:33 13:36:24 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/8/2020) at 04:20 AM. ETR will be provided them INC403643 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 7/8/2020 18:12 8:57:24 Power Power Failure (Indeterminate) Talkpool does not manage his team to reach the site INC403589 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/8/2020 19:10 7:59:24 Transmission Transmission (RAU failure) Faulty RAU 15/11 PH, Spare needed ETA to be provided. INC402601 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/8/2020 19:10 7:59:24 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403592 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/8/2020 19:40 7:29:24 Power Power Failure (Indeterminate) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403593 HDO242 GRAN_RAVINE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/8/2020 19:41 7:28:24 Power Generator failure (Indeterminate) Unsafe area, team will reach site 7/8/2020 at 7:30AM. INC403595 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/8/2020 20:00 7:09:24 Power Generator failure (Indeterminate) Unsafe area, team will reach site 7/8/2020 at 7:30AM. INC403662 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 7/8/2020 20:25 6:44:24 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 07:15h INC403702 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/8/2020 20:53 6:16:24 Power Generator failure (Indeterminate) Portable genset is out of fuel , follow up is ongoing for refueling INC403641 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/8/2020 21:10 5:59:24 Power Power Failure (Indeterminate) Site will be back on air with commercial power INC403707 HAIGA057 CAP-SUD Grande-Anse ZTE 2G+3G+LTE B O&M_Fuel 7/8/2020 21:47 5:22:24 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/9/2020) at 12:22 AM. ETR will be provided them INC403708 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 7/8/2020 21:56 5:13:24 Power Generator failure (Indeterminate) Site is locate on a store. Team will reach the site on 7/9/2020 at 8:00 AM INC403713 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/8/2020 22:20 4:49:24 Power Power Failure (Indeterminate) Site will be back on air with commercial power INC403694 HAIDO263 RUE SYLVIA_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/8/2020 22:28 4:41:24 Power Generator failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 07:25AM INC403699 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 7/8/2020 22:33 4:36:24 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 07:20h INC403700 HDO146 RUE_ROSA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/8/2020 22:47 4:22:24 Power Generator failure (Indeterminate) Team is waiting access. INC403133 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/8/2020 22:51 4:18:24 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403716 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 7/8/2020 23:10 3:59:24 Power Generator failure (Indeterminate) The genset is switched off by the owner each night and put back in service at 7:30 AM INC403802 HAIGA127 NACHET Grande-Anse ZTE 2G D Talkpool 7/8/2020 23:14 3:55:24 Power Generator failure (Indeterminate) Heavy rains in the region. The team will reach the site once the rain stops INC403722 HAIDC003 PIERRE_PAYEN Artibonite Huawei 2G+3G+LTE B Talkpool 7/8/2020 23:56 3:13:24 Power Power Failure (Indeterminate) Talkpool does not manage his team to reach the site. ETA: 07:30h INC403805 HDC212 DOMOND Centre Ericsson 2G D Talkpool 7/9/2020 0:10 2:59:24 Power Power Failure (Indeterminate) Portable genset is out of fuel. Next update to share when available INC403805 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 7/9/2020 0:10 2:59:24 Dependent Affected by the power issue at the main site Affected by HDC212. INC403811 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 7/9/2020 0:32 2:37:24 Power Generator failure (Indeterminate) Heavy rains in the region. The team will reach the site once the rain stops INC403802 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 7/9/2020 1:15 1:54:24 Dependent Affected by the power issue at the main site Affected by HAIGA127 INC403738 HAIDO574 RANCH_DUVALIER_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/9/2020 1:38 1:31:24 Power Generator failure (Indeterminate) Site is locate private property. Team will reach the site on 7/9/2020 at 7:30 AM INC403732 HAIDO661 MON REPOS 40_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/9/2020 1:41 1:28:24 Power Generator failure (Indeterminate) Site is locate private property. Team will reach the site on 7/9/2020 at 7:30 AM INC403732 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/9/2020 1:41 1:28:24 Dependent Affected by the power issue at the main site Attached to HDO661 INC403732 HAIDO282 RUE_ELIE_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/9/2020 1:41 1:28:24 Dependent Affected by the power issue at the main site Attached to HDO661 INC403739 HAIDO638 DEBROSSE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/9/2020 1:49 1:20:24 Power Generator failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 07:20AM INC403744 HDO296 MORNE_HERCULE_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/9/2020 1:54 1:15:24 Power Generator failure (Indeterminate) Team has been dispatched. ETA 4:20 AM INC403749 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 7/9/2020 2:22 0:47:24 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC403821 HDN154 DESMARROS Nord-Ouest Ericsson 2G D Talkpool 7/9/2020 2:26 0:43:24 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC403821 HDN181 PIERRETTE Nord-Ouest Ericsson 2G D Talkpool 7/9/2020 2:26 0:43:24 Dependent Affected by the power issue at the main site Affected by HDN154. INC403822 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Talkpool 7/9/2020 2:36 0:33:24 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC403751 HDC343 SALMADERE Centre Ericsson 2G D Talkpool 7/9/2020 2:46 0:23:24 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 9 02:13:09 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 9 Jul 2020 08:13:09 +0000 Subject: [Rantt] NOC hourly report at 04:00 AM Message-ID: Hello All, Received the NOC hourly report done at 04:00 AM Sites off air by Class Class A B C D Total Total 17 10 6 21 54 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 22 3 1 0 24 ZTE 16 15 10 1 16 Huawei 14 14 14 0 14 Network 52 32 25 1 54 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 35 4 0 4 11 54 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 440:33:57 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 279:54:57 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 79:29:57 Transmission Transmission (Indeterminate) TX team is still working on this case. Next update to share when available INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/6/2020 3:18 72:53:57 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for refueling. INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 59:35:57 RBS RBS Fault (DUW failure) Faulty DUW must be replaced. ETR to be provided INC402619 HDO339 GROS_MANGLES Ouest Ericsson 2G D Talkpool 7/6/2020 20:07 56:04:57 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. Follow up is ongoing INC402869 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 11:43 40:28:57 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC403100 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Digicel 7/7/2020 20:50 31:21:57 Fuel Generator failure (Fuel issue) Fuel theft, Fuel has been stolen on site. More update will be share once available. INC403145 HDO400 FORET_DES_PINS Ouest Ericsson 2G D O&M FUEL 7/7/2020 21:38 30:33:57 Dependent Affected by the fuel issue at the main site Affected by HDO348. INC403145 HDO453 BOUKAN CHAT Ouest Ericsson 2G D O&M FUEL 7/7/2020 21:38 30:33:57 Dependent Affected by the fuel issue at the main site Affected by HDO348. INC403145 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D O&M_Fuel 7/7/2020 21:38 30:33:57 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/8/2020) at 10:30 AM. ETR will be provided them INC403223 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/7/2020 23:43 28:28:57 Power Generator failure (Relay starter faulty) Relay starter faulty , ETR recover plan is expected from Talkpool Team INC403349 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 7/8/2020 11:10 17:01:57 Transmission Transmission (Indeterminate) Faulty RSP, spare need to be replaced. INC403349 HDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/8/2020 11:10 17:01:57 Dependent Affected by the Transmission issue at the main site Attached to HDO525 INC403349 HDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/8/2020 11:10 17:01:57 Dependent Affected by the Transmission issue at the main site Attached to HDO525 INC403349 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/8/2020 11:10 17:01:57 Dependent Affected by the Transmission issue at the main site Attached to HDO525 INC403491 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M_Fuel 7/8/2020 13:33 14:38:57 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/8/2020) at 04:20 AM. ETR will be provided them INC403643 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 7/8/2020 18:12 9:59:57 Power Power Failure (Indeterminate) Talkpool does not manage his team to reach the site INC403589 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/8/2020 19:10 9:01:57 Transmission Transmission (RAU failure) Faulty RAU 15/11 PH, Spare needed ETA to be provided. INC402601 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/8/2020 19:10 9:01:57 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403592 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/8/2020 19:40 8:31:57 Power Power Failure (Indeterminate) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403593 HDO242 GRAN_RAVINE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/8/2020 19:41 8:30:57 Power Generator failure (Indeterminate) Unsafe area, team will reach site 7/8/2020 at 7:30AM. INC403595 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/8/2020 20:00 8:11:57 Power Generator failure (Indeterminate) Unsafe area, team will reach site 7/8/2020 at 7:30AM. INC403662 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 7/8/2020 20:25 7:46:57 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 07:15h INC403702 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/8/2020 20:53 7:18:57 Power Generator failure (Indeterminate) Portable genset is out of fuel , follow up is ongoing for refueling INC403641 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/8/2020 21:10 7:01:57 Power Power Failure (Indeterminate) Site will be back on air with commercial power INC403707 HAIGA057 CAP-SUD Grande-Anse ZTE 2G+3G+LTE B O&M_Fuel 7/8/2020 21:47 6:24:57 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/9/2020) at 12:22 AM. ETR will be provided them INC403708 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 7/8/2020 21:56 6:15:57 Power Generator failure (Indeterminate) Site is locate on a store. Team will reach the site on 7/9/2020 at 8:00 AM INC403713 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/8/2020 22:20 5:51:57 Power Power Failure (Indeterminate) Site will be back on air with commercial power INC403694 HAIDO263 RUE SYLVIA_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/8/2020 22:28 5:43:57 Power Generator failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 07:25AM INC403699 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 7/8/2020 22:33 5:38:57 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 07:20h INC403700 HDO146 RUE_ROSA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/8/2020 22:47 5:24:57 Power Generator failure (Indeterminate) Team is waiting access. INC403133 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/8/2020 22:51 5:20:57 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403716 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 7/8/2020 23:10 5:01:57 Power Generator failure (Indeterminate) The genset is switched off by the owner each night and put back in service at 7:30 AM INC403802 HAIGA127 NACHET Grande-Anse ZTE 2G D Talkpool 7/8/2020 23:14 4:57:57 Power Generator failure (Indeterminate) Talkpool is not managing his team to reach the site during the rain INC403722 HAIDC003 PIERRE_PAYEN Artibonite Huawei 2G+3G+LTE B Talkpool 7/8/2020 23:56 4:15:57 Power Power Failure (Indeterminate) Talkpool does not manage his team to reach the site. ETA: 07:30h INC403805 HDC212 DOMOND Centre Ericsson 2G D Talkpool 7/9/2020 0:10 4:01:57 Power Power Failure (Indeterminate) Portable genset is out of fuel. Next update to share when available INC403805 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 7/9/2020 0:10 4:01:57 Dependent Affected by the power issue at the main site Affected by HDC212. INC403811 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 7/9/2020 0:32 3:39:57 Power Generator failure (Indeterminate) Talkpool does not manage his team to reach the site. ETA: 6:20 AM INC403802 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 7/9/2020 1:15 2:56:57 Dependent Affected by the power issue at the main site Affected by HAIGA127 INC403738 HAIDO574 RANCH_DUVALIER_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/9/2020 1:38 2:33:57 Power Generator failure (Indeterminate) Site is locate private property. Team will reach the site on 7/9/2020 at 7:30 AM INC403732 HAIDO661 MON REPOS 40_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/9/2020 1:41 2:30:57 Power Generator failure (Indeterminate) Site is locate private property. Team will reach the site on 7/9/2020 at 7:30 AM INC403732 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/9/2020 1:41 2:30:57 Dependent Affected by the power issue at the main site Attached to HDO661 INC403732 HAIDO282 RUE_ELIE_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/9/2020 1:41 2:30:57 Dependent Affected by the power issue at the main site Attached to HDO661 INC403739 HAIDO638 DEBROSSE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/9/2020 1:49 2:22:57 Power Generator failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 07:20AM INC403744 HDO296 MORNE_HERCULE_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/9/2020 1:54 2:17:57 Power Generator failure (Indeterminate) Team is waiting access. INC403749 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 7/9/2020 2:22 1:49:57 Power Power Failure (Indeterminate) Talkpool does not manage his team to reach the site. ETA: 06:55h INC403821 HDN154 DESMARROS Nord-Ouest Ericsson 2G D Talkpool 7/9/2020 2:26 1:45:57 Power Power Failure (Indeterminate) Talkpool does not manage his team to reach the site. ETA: 07:25h INC403821 HDN181 PIERRETTE Nord-Ouest Ericsson 2G D Talkpool 7/9/2020 2:26 1:45:57 Dependent Affected by the power issue at the main site Affected by HDN154. INC403822 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Talkpool 7/9/2020 2:36 1:35:57 Power Generator failure (Indeterminate) Talkpool does not manage his team to reach the site. ETA: 5:15 AM INC403751 HDC343 SALMADERE Centre Ericsson 2G D Talkpool 7/9/2020 2:46 1:25:57 Power Power Failure (Indeterminate) Talkpool does not manage his team to reach the site. INC403823 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/9/2020 2:49 1:22:57 Power Generator failure (Indeterminate) Portable genset is out of fuel , follow up is ongoing for refueling INC403823 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/9/2020 2:49 1:22:57 Dependent Affected by the power issue at the main site Attached to HDO592 INC403754 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/9/2020 3:09 1:02:57 Power Generator failure (Indeterminate) Team has been dispatched. ETA 6:40 AM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 9 01:29:24 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 9 Jul 2020 07:29:24 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (03:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 03:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 749:14:55 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 626:02:55 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel T team as been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 500:05:55 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 183:53:55 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 181:58:55 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC400635 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/2/2020 21:05 150:23:55 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 108:16:55 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC402265 HGA026 MACHOKET Nippes Ericsson 3G A Talkpool 7/5/2020 0:10 99:18:55 RBS RBS Fault (RRU failure) Faulty RRU01B5 needed to be replaced. ETR not yet available INC401981 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/5/2020 21:56 77:32:55 Transmission Transmission (Indeterminate) RAN team has been informed, more update will be share once available. INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 39:38:55 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402916 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 12:00 39:28:55 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 39:28:55 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400763 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/7/2020 22:08 29:20:55 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC403191 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 7/8/2020 7:14 20:14:55 RBS RBS Fault (DUG Failure) Faulty DUG need to be replaced. ETR to be provided. INC403407 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 7/8/2020 10:58 16:30:55 Power Power Failure (DC Converter Failure) Dc Dc converter faulty. Follow up is ongoing INC403572 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 7/8/2020 18:00 9:28:55 RBS RBS Fault (Faulty Jumper) Faulty jumper must be replaced. ETR to be provided INC403668 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/8/2020 20:50 6:38:55 RBS RBS Fault (RUS failure) Faulty RUS must be replaced. ETR to be provided INC403696 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Talkpool 7/8/2020 22:33 4:55:55 RBS RBS Fault (Indeterminate) Faulty fiber cable must be replaced. ETR to be provided INC403728 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/9/2020 0:50 2:38:55 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 05:30h INC403821 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 7/9/2020 2:26 1:02:55 Dependent Affected by the power issue at the main site Affected by HDN154. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 9 04:16:44 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 9 Jul 2020 10:16:44 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (06:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 751:49:29 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 628:37:29 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel T team as been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 502:40:29 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 186:28:29 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 184:33:29 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC400635 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/2/2020 21:05 152:58:29 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 110:51:29 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC402265 HGA026 MACHOKET Nippes Ericsson 3G A Talkpool 7/5/2020 0:10 101:53:29 RBS RBS Fault (RRU failure) Faulty RRU01B5 needed to be replaced. ETR not yet available INC401981 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/5/2020 21:56 80:07:29 Transmission Transmission (Indeterminate) RAN team has been informed, more update will be share once available. INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 42:13:29 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402916 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 12:00 42:03:29 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 42:03:29 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400763 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/7/2020 22:08 31:55:29 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC403191 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 7/8/2020 7:14 22:49:29 RBS RBS Fault (DUG Failure) Faulty DUG need to be replaced. ETR to be provided. INC403407 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 7/8/2020 10:58 19:05:29 Power Power Failure (DC Converter Failure) Dc Dc converter faulty. Follow up is ongoing INC403572 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 7/8/2020 18:00 12:03:29 RBS RBS Fault (Faulty Jumper) Faulty jumper must be replaced. ETR to be provided INC403668 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/8/2020 20:50 9:13:29 RBS RBS Fault (RUS failure) Faulty RUS must be replaced. ETR to be provided INC403696 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Talkpool 7/8/2020 22:33 7:30:29 RBS RBS Fault (Indeterminate) Faulty fiber cable must be replaced. ETR to be provided INC403728 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/9/2020 0:50 5:13:29 Power Power Failure (Indeterminate) ETA is expired, the team claims 2 hours more to reach the site. ETA: 07:30h INC403821 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 7/9/2020 2:26 3:37:29 Dependent Affected by the power issue at the main site Affected by HDN154. INC403770 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 7/9/2020 5:30 0:33:29 RBS RBS Fault (Indeterminate) 900mhz band down. Team has been informed. ETA to be provided Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 9 05:07:24 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 9 Jul 2020 11:07:24 +0000 Subject: [Rantt] NOC SITES REPORT updated for this July 9th, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this July 9th, 2020 till 7:00 AM > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 443:21:16 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 282:42:16 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 82:17:16 Transmission Transmission (Indeterminate) TX team is still working on this case. Next update to share when available INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/6/2020 3:18 75:41:16 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for refueling. INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 62:23:16 RBS RBS Fault (DUW failure) Faulty DUW must be replaced. ETR to be provided INC402619 HDO339 GROS_MANGLES Ouest Ericsson 2G D Talkpool 7/6/2020 20:07 58:52:16 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. Follow up is ongoing INC402869 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 11:43 43:16:16 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC403100 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Digicel 7/7/2020 20:50 34:09:16 Fuel Generator failure (Fuel issue) Fuel theft, Fuel has been stolen on site. More update will be share once available. INC403145 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D O&M_Fuel 7/7/2020 21:38 33:21:16 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/8/2020) at 10:30 AM. ETR will be provided them INC403145 HDO400 FORET_DES_PINS Ouest Ericsson 2G D O&M FUEL 7/7/2020 21:38 33:21:16 Dependent Affected by the fuel issue at the main site Affected by HDO348. INC403145 HDO453 BOUKAN CHAT Ouest Ericsson 2G D O&M FUEL 7/7/2020 21:38 33:21:16 Dependent Affected by the fuel issue at the main site Affected by HDO348. INC403223 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/7/2020 23:43 31:16:16 Power Generator failure (Relay starter faulty) Relay starter faulty , ETR recover plan is expected from Talkpool Team INC403349 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 7/8/2020 11:10 19:49:16 Transmission Transmission (Indeterminate) Faulty RSP, spare need to be replaced. INC403349 HDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/8/2020 11:10 19:49:16 Dependent Affected by the Transmission issue at the main site Attached to HDO525 INC403349 HDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/8/2020 11:10 19:49:16 Dependent Affected by the Transmission issue at the main site Attached to HDO525 INC403349 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/8/2020 11:10 19:49:16 Dependent Affected by the Transmission issue at the main site Attached to HDO525 INC403491 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M_Fuel 7/8/2020 13:33 17:26:16 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/8/2020) at 04:20 AM. ETR will be provided them INC403643 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 7/8/2020 18:12 12:47:16 Power Power Failure (Indeterminate) Talkpool does not manage his team to reach the site INC403589 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/8/2020 19:10 11:49:16 Transmission Transmission (RAU failure) Faulty RAU 15/11 PH, Spare needed ETA to be provided. INC403593 HDO242 GRAN_RAVINE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/8/2020 19:41 11:18:16 Power Generator failure (Indeterminate) Unsafe area, team will reach site 7/9/2020 at 7:30AM. INC403595 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/8/2020 20:00 10:59:16 Power Generator failure (Indeterminate) Unsafe area, team will reach site 7/9/2020 at 7:30AM. INC403662 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 7/8/2020 20:25 10:34:16 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 07:15h INC403702 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/8/2020 20:53 10:06:16 Power Generator failure (Indeterminate) Portable genset is out of fuel , follow up is ongoing for refueling INC403641 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/8/2020 21:10 9:49:16 Power Power Failure (Indeterminate) Site will be back on air with commercial power INC403707 HAIGA057 CAP-SUD Grande-Anse ZTE 2G+3G+LTE B O&M_Fuel 7/8/2020 21:47 9:12:16 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/9/2020) at 12:22 AM. ETR will be provided them INC403708 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 7/8/2020 21:56 9:03:16 Power Generator failure (Indeterminate) Site is locate on a store. Team will reach the site on 7/9/2020 at 8:00 AM INC403713 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/8/2020 22:20 8:39:16 Power Power Failure (Indeterminate) Site will be back on air with commercial power INC403694 HAIDO263 RUE SYLVIA_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/8/2020 22:28 8:31:16 Power Generator failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 07:25AM INC403699 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 7/8/2020 22:33 8:26:16 Power Power Failure (Indeterminate) Team is in front of gate waiting for access INC403700 HDO146 RUE_ROSA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/8/2020 22:47 8:12:16 Power Generator failure (Indeterminate) Access issue, follow up is ongoing with site inspector. INC403722 HAIDC003 PIERRE_PAYEN Artibonite Huawei 2G+3G+LTE B Talkpool 7/8/2020 23:56 7:03:16 Power Power Failure (Indeterminate) Talkpool does not manage his team to reach the site. ETA: 07:30h INC403805 HDC212 DOMOND Centre Ericsson 2G D Talkpool 7/9/2020 0:10 6:49:16 Power Power Failure (Indeterminate) Portable genset is out of fuel. Next update to share when available INC403805 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 7/9/2020 0:10 6:49:16 Dependent Affected by the power issue at the main site Affected by HDC212. INC403811 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 7/9/2020 0:32 6:27:16 Power Generator failure (Indeterminate) Power team check the site. New ETA: 7:15 AM INC403738 HAIDO574 RANCH_DUVALIER_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/9/2020 1:38 5:21:16 Power Generator failure (Indeterminate) Site is locate private property. Team will reach the site on 7/9/2020 at 7:30 AM INC403739 HAIDO638 DEBROSSE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/9/2020 1:49 5:10:16 Power Generator failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 07:20AM INC403744 HDO296 MORNE_HERCULE_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/9/2020 1:54 5:05:16 Power Generator failure (Indeterminate) Access issue, follow up is ongoing with site inspector. INC403821 HDN154 DESMARROS Nord-Ouest Ericsson 2G D Talkpool 7/9/2020 2:26 4:33:16 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 07:25h INC403821 HDN181 PIERRETTE Nord-Ouest Ericsson 2G D Talkpool 7/9/2020 2:26 4:33:16 Dependent Affected by the power issue at the main site Affected by HDN154. INC403823 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/9/2020 2:49 4:10:16 Power Generator failure (Indeterminate) Portable genset is out of fuel , follow up is ongoing for refueling INC403823 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/9/2020 2:49 4:10:16 Dependent Affected by the power issue at the main site Attached to HDO592 INC403754 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/9/2020 3:09 3:50:16 Power Generator failure (Indeterminate) Team is working on site INC403832 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 7/9/2020 5:14 1:45:16 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403755 HDO310 ANSE_A_GALETS Ouest Huawei 2G+3G+LTE A Talkpool 7/9/2020 5:17 1:42:16 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 8:00 AM INC403768 HAIDO186 TI_PLACE_CAZEAU Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/9/2020 5:21 1:38:16 Power Generator failure (Indeterminate) Access issue, follow up is ongoing with site inspector. INC403771 HDO367 DARBONNE Ouest Ericsson 2G+3G A Talkpool 7/9/2020 5:58 1:01:16 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 7:45 AM INC403771 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 7/9/2020 5:58 1:01:16 Dependent Affected by the power issue at the main site Affected by HDO367 INC403771 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 7/9/2020 5:58 1:01:16 Dependent Affected by the power issue at the main site Affected by HDO367 INC402601 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/9/2020 6:03 0:56:16 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403592 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/9/2020 6:03 0:56:16 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403133 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/9/2020 6:03 0:56:16 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403758 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 7/9/2020 6:03 0:56:16 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC402128 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/9/2020 6:03 0:56:16 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403659 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/9/2020 6:03 0:56:16 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403659 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/9/2020 6:03 0:56:16 Dependent Affected by the power issue at the main site Affected by HDC318 INC403710 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/9/2020 6:03 0:56:16 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403833 HDC221 LASCAHOBAS_II Centre Ericsson 2G+3G C Talkpool 7/9/2020 6:06 0:53:16 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC403773 HDC028 KISS IN HOTEL Artibonite Huawei 2G+3G+LTE B Talkpool 7/9/2020 6:08 0:51:16 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 752:45:16 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 629:33:16 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel T team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 503:36:16 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 187:24:16 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 185:29:16 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC400635 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/2/2020 21:05 153:54:16 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 111:47:16 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC402265 HGA026 MACHOKET Nippes Ericsson 3G A Talkpool 7/5/2020 0:10 102:49:16 RBS RBS Fault (RRU failure) Faulty RRU01B5 needed to be replaced. ETR not yet available INC401981 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/5/2020 21:56 81:03:16 Transmission Transmission (Indeterminate) RAN team has been informed, more update will be share once available. INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 43:09:16 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402916 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 12:00 42:59:16 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 42:59:16 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400763 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/7/2020 22:08 32:51:16 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC403191 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 7/8/2020 7:14 23:45:16 RBS RBS Fault (DUG Failure) Faulty DUG need to be replaced. ETR to be provided. INC403407 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 7/8/2020 10:58 20:01:16 Power Power Failure (DC Converter Failure) Dc Dc converter faulty. Follow up is ongoing INC403572 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 7/8/2020 18:00 12:59:16 RBS RBS Fault (Faulty Jumper) Faulty jumper must be replaced. ETR to be provided INC403668 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/8/2020 20:50 10:09:16 RBS RBS Fault (RUS failure) Faulty RUS must be replaced. ETR to be provided INC403696 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Talkpool 7/8/2020 22:33 8:26:16 RBS RBS Fault (Indeterminate) Faulty fiber cable must be replaced. ETR to be provided INC403728 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/9/2020 0:50 6:09:16 Power Power Failure (Indeterminate) ETA is expired, the team claims 2 hours more to reach the site. ETA: 07:30h INC403821 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 7/9/2020 2:26 4:33:16 Dependent Affected by the power issue at the main site Affected by HDN154. INC403770 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 7/9/2020 5:30 1:29:16 RBS RBS Fault (Indeterminate) 900mhz band down. Team has been informed. ETA to be provided INC403834 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 7/9/2020 6:30 0:29:16 RBS RBS Fault (Indeterminate) 900mhz band down. Team has been informed. ETA to be provided INC403835 HDC256 JOHANISSE Artibonite Ericsson 2G D Talkpool 7/9/2020 6:38 0:21:16 RBS RBS Fault (Indeterminate) Team has been informed. ETA to be provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC403583 HDO597 THOMASSIN32 IMP. MICHEL Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/8/2020 18:54 7/8/2020 22:44 3:50:00 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to dirty radiator OK The radiator has been refreshed then genset restarted INC403583 HDO105 Tara's Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/8/2020 18:54 7/8/2020 22:44 3:50:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO597 OK Back on air with the main site INC403583 HDO643 TARAS Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/8/2020 18:54 7/8/2020 22:44 3:50:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO597 OK Back on air with the main site INC403683 HAIDO622 BIZOTON_ 61 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/8/2020 21:38 7/8/2020 23:37 1:58:25 4:00:00 Compliant Power Generator failure (Indeterminate) No alarm display OK The radiator has been refreshed,then genset restart with another battery INC403693 HAIDO456 JUVENAT_5 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/8/2020 22:25 7/9/2020 0:19 1:53:46 4:00:00 Compliant Power Generator failure (Breaker Tripped) Huawei Breaker Tripped. OK Huawei Breaker has been reset. INC403693 HAIDO113 CANAPE-JUVENAT Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/8/2020 22:25 7/9/2020 0:19 1:53:46 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO456 OK Back on air with the main site INC403732 HAIDO661 MON REPOS 40_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/9/2020 1:41 7/9/2020 4:32 2:51:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC403732 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/9/2020 1:41 7/9/2020 4:32 2:51:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO661 OK Back on air with the main site INC403732 HAIDO282 RUE_ELIE_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/9/2020 1:41 7/9/2020 4:32 2:51:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO661 OK Back on air with the main site INC403209 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 22:12 7/8/2020 15:23 17:11:16 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure Need to be justified Site back in service with the sunrise. INC403461 HAIGA133 GRAND_VINCENT Grande-Anse ZTE 2G+3G C O&M_Fuel 7/8/2020 14:18 7/8/2020 20:12 5:54:13 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted INC403651 HAIGA117 GABION Sud ZTE 2G+3G C Talkpool 7/8/2020 18:05 7/8/2020 19:53 1:48:33 4:00:00 Compliant Power Generator failure (Low Voltage) DC low voltage due to water distilled level insufficient OK 4 gal. of water distilled added and genset restarted INC403651 HAIGA144 GABION Sud ZTE 2G+3G D Talkpool 7/8/2020 18:05 7/8/2020 19:53 1:48:33 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HGA117 Cascaded Site is back in service with the main site INC403531 HDS001 JACMEL_TOWN_CENTER Sud-Est Ericsson 3G A Talkpool 7/8/2020 16:10 7/8/2020 22:17 6:06:32 4:00:00 Not Compliant RBS RBS Fault (DUW failure) DUW failure Need to be justified Hard reset on DUW INC403671 HDS009 CYVADIER Sud-Est Ericsson 2G+3G B Talkpool 7/8/2020 20:55 7/8/2020 22:46 1:50:54 4:00:00 Compliant Power Power Failure (E-power system fail) E-power system fail OK RBS has been boosted with AC current INC403474 HAIDS195 BOYER Sud ZTE 2G+3G C O&M_Fuel 7/8/2020 13:33 7/8/2020 22:58 9:25:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted INC403532 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Talkpool 7/8/2020 16:14 7/8/2020 23:11 6:56:37 4:00:00 Not Compliant Transmission Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details will be provided by concerned team INC403598 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 7/8/2020 20:39 7/8/2020 23:50 3:10:44 4:00:00 Compliant Power Generator failure (Breaker Tripped) Main breaker tripped due to loose contact OK Reset breaker, 1 gal. of oil added and genset restarted INC403725 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 7/9/2020 0:10 7/9/2020 2:03 1:52:38 4:00:00 Compliant Power Generator failure (Indeterminate) Fail to start due to battery discharged OK Check all and genset restarted on auto mode INC403716 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 7/8/2020 23:10 7/9/2020 6:00 6:50:24 4:00:00 Not Compliant Power Generator failure (Indeterminate) Genset stopped Need to be justified Genset restarted by the owner INC403802 HAIGA127 NACHET Grande-Anse ZTE 2G D Talkpool 7/8/2020 23:14 7/9/2020 6:31 7:16:38 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details will be provided by concerned team INC403802 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 7/9/2020 1:15 7/9/2020 6:31 5:15:52 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HAIGA127 Cascaded Site is back in service with the main site INC403822 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Talkpool 7/9/2020 2:36 7/9/2020 6:43 4:07:04 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details will be provided by concerned team INC403387 HAIDC021 RUE_ST_JEAN_COW Artibonite Huawei 2G+3G+LTE A Talkpool 7/8/2020 14:35 7/8/2020 19:45 5:10:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Board has been reset and genset restarted INC403379 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 7/8/2020 18:26 7/8/2020 19:32 1:06:00 4:00:00 Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution details to be provided by the contractor INC403379 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/8/2020 18:26 7/8/2020 19:32 1:06:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC265. Cascaded Back on air with the main site INC403379 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/8/2020 18:26 7/8/2020 19:32 1:06:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC265. Cascaded Back on air with the main site INC403225 HDC212 DOMOND Centre Ericsson 2G D Talkpool 7/7/2020 23:54 7/8/2020 19:53 19:58:57 4:00:00 Not Compliant Power Generator Failure (Engine broken) Engine broken Spare A portable genset has been installed INC403579 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 7/8/2020 17:49 7/8/2020 20:40 2:51:00 4:00:00 Compliant Power Generator failure (High temperature) Gasket of head cylinder is defective OK 1.5 gallon of coolant added INC403636 HDN184 MORNE LUBLANC Nord-Ouest Ericsson 2G D Talkpool 7/8/2020 17:26 7/8/2020 20:00 2:33:58 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Back on air without intervention INC403644 HDC256 JOHANISSE Artibonite Ericsson 2G D Talkpool 7/8/2020 18:34 7/8/2020 23:10 4:36:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Starter battery failure Need to be justified Genset has been restarted with external battery INC403644 HDC292 MARELOUISE Artibonite Ericsson 2G D Talkpool 7/8/2020 18:34 7/8/2020 23:10 4:36:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC256 Cascaded Back on air with the main site INC403644 HDC294 RAVINE_A_COULEUVRE Artibonite Ericsson 2G D Talkpool 7/8/2020 18:34 7/8/2020 23:10 4:36:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC256 Cascaded Back on air with the main site INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/23/2020 13:22 7/8/2020 21:25 368:03:17 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending Access_Owner RCA and resolution details to be provided by the contractor INC403095 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 7/7/2020 19:50 7/8/2020 23:38 27:48:00 4:00:00 Not Compliant RBS RBS Fault (DXU failure) Faulty DXU 31 Spare Faulty DXU has been replaced INC403767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 7/9/2020 4:58 7/9/2020 5:53 0:54:38 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Back on air without intervention INC403749 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 7/9/2020 2:22 7/9/2020 6:15 3:52:38 4:00:00 Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution details to be provided by the contractor INC403751 HDC343 SALMADERE Centre Ericsson 2G D Talkpool 7/9/2020 2:46 7/9/2020 6:30 3:43:39 4:00:00 Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution details to be provided by the contractor Cells restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC403531 HDS001 JACMEL_TOWN_CENTER Sud-Est Ericsson 2G A Talkpool 7/8/2020 16:10 7/8/2020 20:34 4:23:32 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil Pressure due to oil level insufficient Need to be justified 1 gal. of oil added and genset restarted INC403240 HDC206 THOMONDE Centre Ericsson 2G B Talkpool 7/8/2020 1:34 7/8/2020 22:52 21:17:41 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Faulty RUS01B3 faulty Spare RUS01B3 replaced and reloaded by NOC Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Thu Jul 9 05:39:36 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Thu, 9 Jul 2020 11:39:36 +0000 Subject: [Rantt] NOC SITES REPORT updated for this July 9th, 2020 till 7:00 AM In-Reply-To: References: Message-ID: Hello NOC, Please see the updated comments ? * HDO346 ? TEAM WAITING FOR ACCESS * HDN153 ? RESTORED * HDO263 ? TEAM IS WORKING ON SITE * HDO146 ? RESTORED * HDC003 ? TEAM IS WAITING FOR ACCESS * HDC212 ? RESTORED * HDO638 ? RESTORED * HDO296 ? TEAM IS WAITING FOR ACCESS * HDN154 ? TEAM IS WAITING FOR ACCESS * HDDO592 ? ETR 9AM * HDN318 ? ETA 8:30AM * HDC221 ? ETA 8:20AM * HDC028 - RESTORED Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 09 July 2020 07:09 To: fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com Cc: Luigi Roy; Eng Teck Ng; HAI_Tech_Noc; Geoffrey Collins Subject: [Tp.imc.haiti] NOC SITES REPORT updated for this July 9th, 2020 till 7:00 AM Hi All, Kindly receive the NOC SITES REPORT updated for this July 9th, 2020 till 7:00 AM > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 443:21:16 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 282:42:16 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 82:17:16 Transmission Transmission (Indeterminate) TX team is still working on this case. Next update to share when available INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/6/2020 3:18 75:41:16 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for refueling. INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 62:23:16 RBS RBS Fault (DUW failure) Faulty DUW must be replaced. ETR to be provided INC402619 HDO339 GROS_MANGLES Ouest Ericsson 2G D Talkpool 7/6/2020 20:07 58:52:16 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. Follow up is ongoing INC402869 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 11:43 43:16:16 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC403100 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Digicel 7/7/2020 20:50 34:09:16 Fuel Generator failure (Fuel issue) Fuel theft, Fuel has been stolen on site. More update will be share once available. INC403145 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D O&M_Fuel 7/7/2020 21:38 33:21:16 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/8/2020) at 10:30 AM. ETR will be provided them INC403145 HDO400 FORET_DES_PINS Ouest Ericsson 2G D O&M FUEL 7/7/2020 21:38 33:21:16 Dependent Affected by the fuel issue at the main site Affected by HDO348. INC403145 HDO453 BOUKAN CHAT Ouest Ericsson 2G D O&M FUEL 7/7/2020 21:38 33:21:16 Dependent Affected by the fuel issue at the main site Affected by HDO348. INC403223 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/7/2020 23:43 31:16:16 Power Generator failure (Relay starter faulty) Relay starter faulty , ETR recover plan is expected from Talkpool Team INC403349 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 7/8/2020 11:10 19:49:16 Transmission Transmission (Indeterminate) Faulty RSP, spare need to be replaced. INC403349 HDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/8/2020 11:10 19:49:16 Dependent Affected by the Transmission issue at the main site Attached to HDO525 INC403349 HDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/8/2020 11:10 19:49:16 Dependent Affected by the Transmission issue at the main site Attached to HDO525 INC403349 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/8/2020 11:10 19:49:16 Dependent Affected by the Transmission issue at the main site Attached to HDO525 INC403491 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M_Fuel 7/8/2020 13:33 17:26:16 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/8/2020) at 04:20 AM. ETR will be provided them INC403643 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 7/8/2020 18:12 12:47:16 Power Power Failure (Indeterminate) Talkpool does not manage his team to reach the site INC403589 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/8/2020 19:10 11:49:16 Transmission Transmission (RAU failure) Faulty RAU 15/11 PH, Spare needed ETA to be provided. INC403593 HDO242 GRAN_RAVINE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/8/2020 19:41 11:18:16 Power Generator failure (Indeterminate) Unsafe area, team will reach site 7/9/2020 at 7:30AM. INC403595 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/8/2020 20:00 10:59:16 Power Generator failure (Indeterminate) Unsafe area, team will reach site 7/9/2020 at 7:30AM. INC403662 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 7/8/2020 20:25 10:34:16 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 07:15h INC403702 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/8/2020 20:53 10:06:16 Power Generator failure (Indeterminate) Portable genset is out of fuel , follow up is ongoing for refueling INC403641 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/8/2020 21:10 9:49:16 Power Power Failure (Indeterminate) Site will be back on air with commercial power INC403707 HAIGA057 CAP-SUD Grande-Anse ZTE 2G+3G+LTE B O&M_Fuel 7/8/2020 21:47 9:12:16 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/9/2020) at 12:22 AM. ETR will be provided them INC403708 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 7/8/2020 21:56 9:03:16 Power Generator failure (Indeterminate) Site is locate on a store. Team will reach the site on 7/9/2020 at 8:00 AM INC403713 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/8/2020 22:20 8:39:16 Power Power Failure (Indeterminate) Site will be back on air with commercial power INC403694 HAIDO263 RUE SYLVIA_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/8/2020 22:28 8:31:16 Power Generator failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 07:25AM INC403699 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 7/8/2020 22:33 8:26:16 Power Power Failure (Indeterminate) Team is in front of gate waiting for access INC403700 HDO146 RUE_ROSA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/8/2020 22:47 8:12:16 Power Generator failure (Indeterminate) Access issue, follow up is ongoing with site inspector. INC403722 HAIDC003 PIERRE_PAYEN Artibonite Huawei 2G+3G+LTE B Talkpool 7/8/2020 23:56 7:03:16 Power Power Failure (Indeterminate) Talkpool does not manage his team to reach the site. ETA: 07:30h INC403805 HDC212 DOMOND Centre Ericsson 2G D Talkpool 7/9/2020 0:10 6:49:16 Power Power Failure (Indeterminate) Portable genset is out of fuel. Next update to share when available INC403805 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 7/9/2020 0:10 6:49:16 Dependent Affected by the power issue at the main site Affected by HDC212. INC403811 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 7/9/2020 0:32 6:27:16 Power Generator failure (Indeterminate) Power team check the site. New ETA: 7:15 AM INC403738 HAIDO574 RANCH_DUVALIER_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/9/2020 1:38 5:21:16 Power Generator failure (Indeterminate) Site is locate private property. Team will reach the site on 7/9/2020 at 7:30 AM INC403739 HAIDO638 DEBROSSE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/9/2020 1:49 5:10:16 Power Generator failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 07:20AM INC403744 HDO296 MORNE_HERCULE_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/9/2020 1:54 5:05:16 Power Generator failure (Indeterminate) Access issue, follow up is ongoing with site inspector. INC403821 HDN154 DESMARROS Nord-Ouest Ericsson 2G D Talkpool 7/9/2020 2:26 4:33:16 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 07:25h INC403821 HDN181 PIERRETTE Nord-Ouest Ericsson 2G D Talkpool 7/9/2020 2:26 4:33:16 Dependent Affected by the power issue at the main site Affected by HDN154. INC403823 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/9/2020 2:49 4:10:16 Power Generator failure (Indeterminate) Portable genset is out of fuel , follow up is ongoing for refueling INC403823 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/9/2020 2:49 4:10:16 Dependent Affected by the power issue at the main site Attached to HDO592 INC403754 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/9/2020 3:09 3:50:16 Power Generator failure (Indeterminate) Team is working on site INC403832 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 7/9/2020 5:14 1:45:16 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403755 HDO310 ANSE_A_GALETS Ouest Huawei 2G+3G+LTE A Talkpool 7/9/2020 5:17 1:42:16 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 8:00 AM INC403768 HAIDO186 TI_PLACE_CAZEAU Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/9/2020 5:21 1:38:16 Power Generator failure (Indeterminate) Access issue, follow up is ongoing with site inspector. INC403771 HDO367 DARBONNE Ouest Ericsson 2G+3G A Talkpool 7/9/2020 5:58 1:01:16 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 7:45 AM INC403771 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 7/9/2020 5:58 1:01:16 Dependent Affected by the power issue at the main site Affected by HDO367 INC403771 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 7/9/2020 5:58 1:01:16 Dependent Affected by the power issue at the main site Affected by HDO367 INC402601 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/9/2020 6:03 0:56:16 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403592 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/9/2020 6:03 0:56:16 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403133 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/9/2020 6:03 0:56:16 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403758 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 7/9/2020 6:03 0:56:16 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC402128 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/9/2020 6:03 0:56:16 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403659 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/9/2020 6:03 0:56:16 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403659 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/9/2020 6:03 0:56:16 Dependent Affected by the power issue at the main site Affected by HDC318 INC403710 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/9/2020 6:03 0:56:16 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403833 HDC221 LASCAHOBAS_II Centre Ericsson 2G+3G C Talkpool 7/9/2020 6:06 0:53:16 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC403773 HDC028 KISS IN HOTEL Artibonite Huawei 2G+3G+LTE B Talkpool 7/9/2020 6:08 0:51:16 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 752:45:16 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 629:33:16 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel T team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 503:36:16 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 187:24:16 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 185:29:16 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC400635 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/2/2020 21:05 153:54:16 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 111:47:16 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC402265 HGA026 MACHOKET Nippes Ericsson 3G A Talkpool 7/5/2020 0:10 102:49:16 RBS RBS Fault (RRU failure) Faulty RRU01B5 needed to be replaced. ETR not yet available INC401981 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/5/2020 21:56 81:03:16 Transmission Transmission (Indeterminate) RAN team has been informed, more update will be share once available. INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 43:09:16 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402916 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 12:00 42:59:16 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 42:59:16 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400763 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/7/2020 22:08 32:51:16 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC403191 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 7/8/2020 7:14 23:45:16 RBS RBS Fault (DUG Failure) Faulty DUG need to be replaced. ETR to be provided. INC403407 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 7/8/2020 10:58 20:01:16 Power Power Failure (DC Converter Failure) Dc Dc converter faulty. Follow up is ongoing INC403572 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 7/8/2020 18:00 12:59:16 RBS RBS Fault (Faulty Jumper) Faulty jumper must be replaced. ETR to be provided INC403668 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/8/2020 20:50 10:09:16 RBS RBS Fault (RUS failure) Faulty RUS must be replaced. ETR to be provided INC403696 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Talkpool 7/8/2020 22:33 8:26:16 RBS RBS Fault (Indeterminate) Faulty fiber cable must be replaced. ETR to be provided INC403728 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/9/2020 0:50 6:09:16 Power Power Failure (Indeterminate) ETA is expired, the team claims 2 hours more to reach the site. ETA: 07:30h INC403821 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 7/9/2020 2:26 4:33:16 Dependent Affected by the power issue at the main site Affected by HDN154. INC403770 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 7/9/2020 5:30 1:29:16 RBS RBS Fault (Indeterminate) 900mhz band down. Team has been informed. ETA to be provided INC403834 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 7/9/2020 6:30 0:29:16 RBS RBS Fault (Indeterminate) 900mhz band down. Team has been informed. ETA to be provided INC403835 HDC256 JOHANISSE Artibonite Ericsson 2G D Talkpool 7/9/2020 6:38 0:21:16 RBS RBS Fault (Indeterminate) Team has been informed. ETA to be provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC403583 HDO597 THOMASSIN32 IMP. MICHEL Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/8/2020 18:54 7/8/2020 22:44 3:50:00 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to dirty radiator OK The radiator has been refreshed then genset restarted INC403583 HDO105 Tara's Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/8/2020 18:54 7/8/2020 22:44 3:50:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO597 OK Back on air with the main site INC403583 HDO643 TARAS Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/8/2020 18:54 7/8/2020 22:44 3:50:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO597 OK Back on air with the main site INC403683 HAIDO622 BIZOTON_ 61 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/8/2020 21:38 7/8/2020 23:37 1:58:25 4:00:00 Compliant Power Generator failure (Indeterminate) No alarm display OK The radiator has been refreshed,then genset restart with another battery INC403693 HAIDO456 JUVENAT_5 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/8/2020 22:25 7/9/2020 0:19 1:53:46 4:00:00 Compliant Power Generator failure (Breaker Tripped) Huawei Breaker Tripped. OK Huawei Breaker has been reset. INC403693 HAIDO113 CANAPE-JUVENAT Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/8/2020 22:25 7/9/2020 0:19 1:53:46 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO456 OK Back on air with the main site INC403732 HAIDO661 MON REPOS 40_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/9/2020 1:41 7/9/2020 4:32 2:51:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC403732 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/9/2020 1:41 7/9/2020 4:32 2:51:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO661 OK Back on air with the main site INC403732 HAIDO282 RUE_ELIE_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/9/2020 1:41 7/9/2020 4:32 2:51:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO661 OK Back on air with the main site INC403209 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 22:12 7/8/2020 15:23 17:11:16 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure Need to be justified Site back in service with the sunrise. INC403461 HAIGA133 GRAND_VINCENT Grande-Anse ZTE 2G+3G C O&M_Fuel 7/8/2020 14:18 7/8/2020 20:12 5:54:13 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted INC403651 HAIGA117 GABION Sud ZTE 2G+3G C Talkpool 7/8/2020 18:05 7/8/2020 19:53 1:48:33 4:00:00 Compliant Power Generator failure (Low Voltage) DC low voltage due to water distilled level insufficient OK 4 gal. of water distilled added and genset restarted INC403651 HAIGA144 GABION Sud ZTE 2G+3G D Talkpool 7/8/2020 18:05 7/8/2020 19:53 1:48:33 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HGA117 Cascaded Site is back in service with the main site INC403531 HDS001 JACMEL_TOWN_CENTER Sud-Est Ericsson 3G A Talkpool 7/8/2020 16:10 7/8/2020 22:17 6:06:32 4:00:00 Not Compliant RBS RBS Fault (DUW failure) DUW failure Need to be justified Hard reset on DUW INC403671 HDS009 CYVADIER Sud-Est Ericsson 2G+3G B Talkpool 7/8/2020 20:55 7/8/2020 22:46 1:50:54 4:00:00 Compliant Power Power Failure (E-power system fail) E-power system fail OK RBS has been boosted with AC current INC403474 HAIDS195 BOYER Sud ZTE 2G+3G C O&M_Fuel 7/8/2020 13:33 7/8/2020 22:58 9:25:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted INC403532 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Talkpool 7/8/2020 16:14 7/8/2020 23:11 6:56:37 4:00:00 Not Compliant Transmission Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details will be provided by concerned team INC403598 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 7/8/2020 20:39 7/8/2020 23:50 3:10:44 4:00:00 Compliant Power Generator failure (Breaker Tripped) Main breaker tripped due to loose contact OK Reset breaker, 1 gal. of oil added and genset restarted INC403725 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 7/9/2020 0:10 7/9/2020 2:03 1:52:38 4:00:00 Compliant Power Generator failure (Indeterminate) Fail to start due to battery discharged OK Check all and genset restarted on auto mode INC403716 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 7/8/2020 23:10 7/9/2020 6:00 6:50:24 4:00:00 Not Compliant Power Generator failure (Indeterminate) Genset stopped Need to be justified Genset restarted by the owner INC403802 HAIGA127 NACHET Grande-Anse ZTE 2G D Talkpool 7/8/2020 23:14 7/9/2020 6:31 7:16:38 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details will be provided by concerned team INC403802 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 7/9/2020 1:15 7/9/2020 6:31 5:15:52 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HAIGA127 Cascaded Site is back in service with the main site INC403822 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Talkpool 7/9/2020 2:36 7/9/2020 6:43 4:07:04 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details will be provided by concerned team INC403387 HAIDC021 RUE_ST_JEAN_COW Artibonite Huawei 2G+3G+LTE A Talkpool 7/8/2020 14:35 7/8/2020 19:45 5:10:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Board has been reset and genset restarted INC403379 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 7/8/2020 18:26 7/8/2020 19:32 1:06:00 4:00:00 Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution details to be provided by the contractor INC403379 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/8/2020 18:26 7/8/2020 19:32 1:06:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC265. Cascaded Back on air with the main site INC403379 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/8/2020 18:26 7/8/2020 19:32 1:06:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC265. Cascaded Back on air with the main site INC403225 HDC212 DOMOND Centre Ericsson 2G D Talkpool 7/7/2020 23:54 7/8/2020 19:53 19:58:57 4:00:00 Not Compliant Power Generator Failure (Engine broken) Engine broken Spare A portable genset has been installed INC403579 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 7/8/2020 17:49 7/8/2020 20:40 2:51:00 4:00:00 Compliant Power Generator failure (High temperature) Gasket of head cylinder is defective OK 1.5 gallon of coolant added INC403636 HDN184 MORNE LUBLANC Nord-Ouest Ericsson 2G D Talkpool 7/8/2020 17:26 7/8/2020 20:00 2:33:58 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Back on air without intervention INC403644 HDC256 JOHANISSE Artibonite Ericsson 2G D Talkpool 7/8/2020 18:34 7/8/2020 23:10 4:36:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Starter battery failure Need to be justified Genset has been restarted with external battery INC403644 HDC292 MARELOUISE Artibonite Ericsson 2G D Talkpool 7/8/2020 18:34 7/8/2020 23:10 4:36:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC256 Cascaded Back on air with the main site INC403644 HDC294 RAVINE_A_COULEUVRE Artibonite Ericsson 2G D Talkpool 7/8/2020 18:34 7/8/2020 23:10 4:36:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC256 Cascaded Back on air with the main site INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/23/2020 13:22 7/8/2020 21:25 368:03:17 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending Access_Owner RCA and resolution details to be provided by the contractor INC403095 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 7/7/2020 19:50 7/8/2020 23:38 27:48:00 4:00:00 Not Compliant RBS RBS Fault (DXU failure) Faulty DXU 31 Spare Faulty DXU has been replaced INC403767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 7/9/2020 4:58 7/9/2020 5:53 0:54:38 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Back on air without intervention INC403749 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 7/9/2020 2:22 7/9/2020 6:15 3:52:38 4:00:00 Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution details to be provided by the contractor INC403751 HDC343 SALMADERE Centre Ericsson 2G D Talkpool 7/9/2020 2:46 7/9/2020 6:30 3:43:39 4:00:00 Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution details to be provided by the contractor Cells restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC403531 HDS001 JACMEL_TOWN_CENTER Sud-Est Ericsson 2G A Talkpool 7/8/2020 16:10 7/8/2020 20:34 4:23:32 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil Pressure due to oil level insufficient Need to be justified 1 gal. of oil added and genset restarted INC403240 HDC206 THOMONDE Centre Ericsson 2G B Talkpool 7/8/2020 1:34 7/8/2020 22:52 21:17:41 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Faulty RUS01B3 faulty Spare RUS01B3 replaced and reloaded by NOC Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... 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NOC Team -----Original Message----- From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Wednesday, July 8, 2020 10:36 AM To: Jithin J Singh (jithin.j.singh at talkpool.com) ; 'David C.Vielot' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; Gerry Bolante (Gerry.Bolante at talkpool.com) Cc: Hai_Tech_Transmission ; Shamir Stephane Supreme ; Weby Julnot ; Haiti Noc ; Francois Boyer ; Eng Teck Ng ; Jean Arleff Israel Chery Subject: RE: Host Notice: HDC211 (172.20.206.41) returned from DOWN state Jithin, Can you please provide a full report regarding the router HDC211 that keep restarting, your team was on site this morning NOC Team NOC Team -----Original Message----- From: Weby Julnot Sent: Wednesday, July 8, 2020 10:01 AM To: Haiti Noc ; Francois Boyer ; Eng Teck Ng ; Jean Arleff Israel Chery Cc: Hai_Tech_Transmission ; Shamir Stephane Supreme Subject: RE: Host Notice: HDC211 (172.20.206.41) returned from DOWN state Hello Noc, Could you please provide us an update? Weby JULNOT, Best Regards -----Original Message----- From: Weby Julnot Sent: Monday, July 6, 2020 2:41 PM To: Haiti Noc ; Francois Boyer ; Eng Teck Ng ; Jean Arleff Israel Chery Cc: Hai_Tech_Transmission ; Shamir Stephane Supreme Subject: RE: Host Notice: HDC211 (172.20.206.41) returned from DOWN state Hello Noc, Could you please provide us a report regarding this site, if we have power issue, cabinet issue? Weby JULNOT, Best Regards -----Original Message----- From: CACTI Network Performance Monitor Sent: Monday, July 6, 2020 5:11 AM To: Hai_ IP Team ; Hai_Tech_Transmission Subject: Host Notice: HDC211 (172.20.206.41) returned from DOWN state Importance: High System HDC211 (172.20.206.41) status: UP Current ping response: 3.25 ms Average system response : 4.3 ms System availability: 99.34 % Total Checks Since Clear: 143633 Total Failed Checks: 948 Last Date Checked UP: 2020-07-06 04:55:00 Host Previously DOWN for: 16m 20s Snmp Info: Name - HDC211.digicelgroup.com Location - Uptime - 0d 0h 8m (50220 ms) System - LK9_NPE-M), Version 15.6(2)SP5, RELEASE SOFTWARE (fc4) Technical Support: http://www.cisco.com/techsupport Copyright (c) 1986-2018 by Cisco Systems, Inc. Compiled Fri 07-Sep-18 14:00 by mcpre NOTE: ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Magdala.Jean at digicelgroup.com Thu Jul 9 06:18:47 2020 From: Magdala.Jean at digicelgroup.com (Magdala Jean Casseus) Date: Thu, 9 Jul 2020 12:18:47 +0000 Subject: [Rantt] HDS303 || UGP&FONKOZE MARIGOT || SERVICE DOWN In-Reply-To: References: Message-ID: Any update please? [cid:image003.jpg at 01D3045E.BF316A40] Jean Magdala ICT Digicel Business 151, Angle Avenue Jean Paul II et Impasse Duverger Port-au-Prince Haiti +509 3700-7919 | digicelgroup.com From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Wednesday, July 8, 2020 4:50 PM To: Jithin J Singh (jithin.j.singh at talkpool.com) ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; Gerry Bolante (Gerry.Bolante at talkpool.com) ; 'David C.Vielot' Cc: HAI_BSE ; Hai_Business_p2p_Support ; Magdala Jean Casseus ; Jean Arleff Israel Chery ; Haiti Noc Subject: RE: HDS303 || UGP&FONKOZE MARIGOT || SERVICE DOWN David, As discussed, please send a team to check the ICT below. TAS258773 NOC Team From: Magdala Jean Casseus > Sent: Wednesday, July 8, 2020 4:37 PM To: Haiti Noc >; Jean Arleff Israel Chery >; Jean Rosebert Dorcely > Cc: HAI_BSE >; Hai_Business_p2p_Support > Subject: HDS303 || UGP&FONKOZE MARIGOT || SERVICE DOWN Hi Noc, Could you please help us to send a Team to check the service below. R?f?rence No : INC403535 [cid:image004.png at 01D655C9.86327710] Regards, [cid:image003.jpg at 01D3045E.BF316A40] Jean Magdala ICT Digicel Business 151, Angle Avenue Jean Paul II et Impasse Duverger Port-au-Prince Haiti +509 3700-7919 | digicelgroup.com ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.png Type: image/png Size: 3643 bytes Desc: image004.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image005.jpg Type: image/jpeg Size: 1608 bytes Desc: image005.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 2380 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 9 06:37:05 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 9 Jul 2020 12:37:05 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM In-Reply-To: References: Message-ID: Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 15 8 6 20 49 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 26 4 1 0 27 ZTE 10 10 7 1 10 Huawei 12 12 12 0 12 Network 48 26 20 1 49 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 32 3 0 4 10 49 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 444:58:03 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 284:19:03 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 83:54:03 Transmission Transmission (Indeterminate) TX team is still working on this case. Next update to share when available INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/6/2020 3:18 77:18:03 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for refueling. INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 64:00:03 RBS RBS Fault (DUW failure) Faulty DUW must be replaced. ETR to be provided INC402619 HDO339 GROS_MANGLES Ouest Ericsson 2G D Talkpool 7/6/2020 20:07 60:29:03 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. Follow up is ongoing INC402869 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 11:43 44:53:03 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC403100 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Digicel 7/7/2020 20:50 35:46:03 Fuel Generator failure (Fuel issue) Fuel theft, Fuel has been stolen on site. More update will be share once available. INC403145 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D O&M_Fuel 7/7/2020 21:38 34:58:03 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/8/2020) at 10:30 AM. ETR will be provided them INC403145 HDO400 FORET_DES_PINS Ouest Ericsson 2G D O&M FUEL 7/7/2020 21:38 34:58:03 Dependent Affected by the fuel issue at the main site Affected by HDO348. INC403145 HDO453 BOUKAN CHAT Ouest Ericsson 2G D O&M FUEL 7/7/2020 21:38 34:58:03 Dependent Affected by the fuel issue at the main site Affected by HDO348. INC403223 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/7/2020 23:43 32:53:03 Power Generator failure (Relay starter faulty) Relay starter faulty , ETR recover plan is expected from Talkpool Team INC403349 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 7/8/2020 11:10 21:26:03 Transmission Transmission (Indeterminate) Faulty RSP, spare need to be replaced. INC403349 HDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/8/2020 11:10 21:26:03 Dependent Affected by the Transmission issue at the main site Attached to HDO525 INC403349 HDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/8/2020 11:10 21:26:03 Dependent Affected by the Transmission issue at the main site Attached to HDO525 INC403349 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/8/2020 11:10 21:26:03 Dependent Affected by the Transmission issue at the main site Attached to HDO525 INC403491 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M_Fuel 7/8/2020 13:33 19:03:03 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/8/2020) at 04:20 AM. ETR will be provided them INC403643 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 7/8/2020 18:12 14:24:03 Power Power Failure (Indeterminate) Talkpool does not manage his team to reach the site INC403589 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/8/2020 19:10 13:26:03 Transmission Transmission (RAU failure) Faulty RAU 15/11 PH, Spare needed ETA to be provided. INC403593 HDO242 GRAN_RAVINE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/8/2020 19:41 12:55:03 Power Generator failure (Indeterminate) Team is waiting for access. INC403595 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/8/2020 20:00 12:36:03 Power Generator failure (Indeterminate) Team is now at HDO242; and will reach the site once issue solved at HDO242. INC403662 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 7/8/2020 20:25 12:11:03 Power Power Failure (Indeterminate) TP is not managing it's team to reach the site INC403702 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/8/2020 20:53 11:43:03 Power Generator failure (Indeterminate) Portable genset is out of fuel , follow up is ongoing by TP for refueling. INC403707 HAIGA057 CAP-SUD Grande-Anse ZTE 2G+3G+LTE B Talkpool 7/8/2020 21:47 10:49:03 Power Generator failure (Indeterminate) After refueling Power team is requested. ETA:9hAM INC403708 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 7/8/2020 21:56 10:40:03 Power Generator failure (Indeterminate) Team is on site. INC403694 HAIDO263 RUE SYLVIA_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/8/2020 22:28 10:08:03 Power Generator failure (Indeterminate) Team is working on site. INC403722 HAIDC003 PIERRE_PAYEN Artibonite Huawei 2G+3G+LTE B Talkpool 7/8/2020 23:56 8:40:03 Power Power Failure (Indeterminate) Team is on site INC403811 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 7/9/2020 0:32 8:04:03 Power Generator failure (Indeterminate) Access is blocked by population on the area. INC403738 HAIDO574 RANCH_DUVALIER_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/9/2020 1:38 6:58:03 Power Generator failure (Indeterminate) ETA 7:30 am expired; Team is expected to be on site at 9:10 am. INC403821 HDN154 DESMARROS Nord-Ouest Ericsson 2G D Talkpool 7/9/2020 2:26 6:10:03 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 07:35 AM INC403821 HDN181 PIERRETTE Nord-Ouest Ericsson 2G D Talkpool 7/9/2020 2:26 6:10:03 Dependent Affected by the power issue at the main site Affected by HDN154. INC403823 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/9/2020 2:49 5:47:03 Power Generator failure (Indeterminate) Portable genset is out of fuel , follow up is ongoing for refueling INC403823 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/9/2020 2:49 5:47:03 Dependent Affected by the power issue at the main site Attached to HDO592 INC403754 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/9/2020 3:09 5:27:03 Power Generator Failure (Engine Knocking ) Engine knocking reported by TP field team. INC403832 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 7/9/2020 5:14 3:22:03 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403755 HDO310 ANSE_A_GALETS Ouest Huawei 2G+3G+LTE A Talkpool 7/9/2020 5:17 3:19:03 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC403768 HAIDO186 TI_PLACE_CAZEAU Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/9/2020 5:21 3:15:03 Power Generator failure (Indeterminate) ETA 6:30 expired; new update is expected from TP team. INC403771 HDO367 DARBONNE Ouest Ericsson 2G+3G A Talkpool 7/9/2020 5:58 2:38:03 Power Generator failure (Indeterminate) Team is on site. INC403771 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 7/9/2020 5:58 2:38:03 Dependent Affected by the power issue at the main site Affected by HDO367 INC403771 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 7/9/2020 5:58 2:38:03 Dependent Affected by the power issue at the main site Affected by HDO367 INC402601 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/9/2020 6:03 2:33:03 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403592 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/9/2020 6:03 2:33:03 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403133 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/9/2020 6:03 2:33:03 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC402128 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/9/2020 6:03 2:33:03 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403659 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/9/2020 6:03 2:33:03 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403659 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/9/2020 6:03 2:33:03 Dependent Affected by the power issue at the main site Affected by HDC318 INC403710 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/9/2020 6:03 2:33:03 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403833 HDC221 LASCAHOBAS_II Centre Ericsson 2G+3G C Talkpool 7/9/2020 6:06 2:30:03 Power Power Failure (Indeterminate) Team has been informed. ETA 8:30 AM INC403799 HAIDO557 MARCHE_GASTON Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/9/2020 6:50 1:46:03 Power Generator failure (Indeterminate) Team has been informed; ETA not available yet. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From markendy.nicolas at talkpool.com Thu Jul 9 06:47:04 2020 From: markendy.nicolas at talkpool.com (Markendy NICOLAS) Date: Thu, 09 Jul 2020 08:47:04 -0400 Subject: [Rantt] [Ran] HDS303 || UGP&FONKOZE MARIGOT || SERVICE DOWN In-Reply-To: Message-ID: Hello Magdala,The LTU installed is suspected faulty .We will collect another one from our stock?Next update will be provided laterRgds,Markendy NICOLAS?Sent from my? Samsung Galaxy smartphone -------- Original message --------From: Magdala Jean Casseus Date: 7/9/20 8:19 AM (GMT-04:00) To: Haiti Noc , "Jithin J Singh (jithin.j.singh at talkpool.com)" , "'ran at tpmanagementsa.com'" , "'rantt at tpmanagementsa.com'" , "Gerry Bolante (Gerry.Bolante at talkpool.com)" , "'David C.Vielot'" Cc: HAI_BSE , Hai_Business_p2p_Support , Jean Arleff Israel Chery Subject: Re: [Ran] HDS303 || UGP&FONKOZE MARIGOT || SERVICE DOWN ? Any update please? ? ? Jean Magdala ICT Digicel Business 151, Angle Avenue Jean Paul II et Impasse Duverger Port-au-Prince Haiti +509 3700-7919 | digicelgroup.com ? From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Wednesday, July 8, 2020 4:50 PM To: Jithin J Singh (jithin.j.singh at talkpool.com) ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; Gerry Bolante (Gerry.Bolante at talkpool.com) ; 'David C.Vielot' Cc: HAI_BSE ; Hai_Business_p2p_Support ; Magdala Jean Casseus ; Jean Arleff Israel Chery ; Haiti Noc Subject: RE: HDS303 || UGP&FONKOZE MARIGOT || SERVICE DOWN ? David, ????????????? As discussed, please send a team to check the ICT below. ? TAS258773 ? ? NOC Team From: Magdala Jean Casseus Sent: Wednesday, July 8, 2020 4:37 PM To: Haiti Noc ; Jean Arleff Israel Chery ; Jean Rosebert Dorcely Cc: HAI_BSE ; Hai_Business_p2p_Support Subject: HDS303 || UGP&FONKOZE MARIGOT || SERVICE DOWN ? Hi Noc, ? Could you please help us to send a Team to check the service below. ? R?f?rence No?: INC403535 ? ? Regards, ? ? Jean Magdala ICT Digicel Business 151, Angle Avenue Jean Paul II et Impasse Duverger Port-au-Prince Haiti +509 3700-7919 | digicelgroup.com ? ? Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: From John.Ormonde at digicelgroup.com Thu Jul 9 07:28:30 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Thu, 9 Jul 2020 13:28:30 +0000 Subject: [Rantt] [Hpu.maintenance] NOC hourly report at 8:00 PM In-Reply-To: References: Message-ID: Morning Mohammed, well received. HDS223: will monitor. HDO629: It is not communicating on the RMS. Follow up, thanks. [cid:image004.png at 01D655D2.E6F46DC0] Best Regards, [cid:image001.jpg at 01D655D3.4BD885F0] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Mohammed Shardow Sent: Wednesday, July 8, 2020 9:00 PM To: John Ormonde ; Moustafa Fouad ; Haiti Noc ; 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; Journal ; Muhammad Irshad ; Bernard Yacoub ; Mohammed Shardow ; Mohammed Shardow Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: [EXTERNAL] RE: [Hpu.maintenance] NOC hourly report at 8:00 PM Good evening John, Kindly see the attached report for HDO629 and HDS223 for your information please. Regards Mohammed Shardow Field Supervisor 74 Rue Gregoire, 3 ?me ?tage, P?tion Ville, Talkpool-Haiti Mobile: +50931362174 [Description: Description: cid:image001.png at 01D4C993.705410C0] www.talkpool.com From: John Ormonde [mailto:John.Ormonde at digicelgroup.com] Sent: 07 July 2020 09:55 To: Moustafa Fouad; Haiti Noc; 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; Journal; Muhammad Irshad; Bernard Yacoub; Mohammed Shardow; Mohammed Shardow Cc: Luigi Roy; Eng Teck Ng; HAI_Tech_Noc; Geoffrey Collins; Frantz Jean Baptiste; Jean Yvelt Marseille; Hai_Tech_O&M Subject: Re: [Hpu.maintenance] NOC hourly report at 8:00 PM Send a proper report Moustafa, thanks. Best Regards, [cid:image002.jpg at 01D6549E.D34838E0] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Moustafa Fouad > Sent: Monday, July 6, 2020 10:04 PM To: John Ormonde >; Haiti Noc >; 'fibertt at tpmanagementsa.com' >; 'fon at tpmanagementsa.com' >; 'hpu.maintenance at tpmanagementsa.com' >; 'hpu_alarms at tpmanagementsa.com' >; 'msc at tpmanagementsa.com' >; 'powertt at tpmanagementsa.com' >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; 'tp.fo at tpmanagementsa.com' >; 'tp.imc.haiti at tpmanagementsa.com' >; 'tp.ran at tpmanagementsa.com' >; 'tp_tech at tpmanagementsa.com' >; Jithin J Singh >; 'Astrid' >; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana >; Journal >; Muhammad Irshad >; Bernard Yacoub >; Mohammed Shardow >; Mohammed Shardow > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Hai_Tech_O&M > Subject: [EXTERNAL] RE: NOC hourly report at 8:00 PM Hello John Please review attached HDS 223 site Photos fuel sensor cleaned , issue resolved HDO301 fuel sensor calibrated , but automation not resolved yet will feed back By tomorrow Thanks Moustafa Fouad From: John Ormonde > Sent: Sunday, July 5, 2020 9:42 PM To: Haiti Noc >; 'fibertt at tpmanagementsa.com' >; 'fon at tpmanagementsa.com' >; 'hpu.maintenance at tpmanagementsa.com' >; 'hpu_alarms at tpmanagementsa.com' >; 'msc at tpmanagementsa.com' >; 'powertt at tpmanagementsa.com' >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; 'tp.fo at tpmanagementsa.com' >; 'tp.imc.haiti at tpmanagementsa.com' >; 'tp.ran at tpmanagementsa.com' >; 'tp_tech at tpmanagementsa.com' >; Jithin J Singh >; 'Astrid' >; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana >; Journal >; Muhammad Irshad >; Bernard Yacoub >; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Hai_Tech_O&M > Subject: Re: [Tp.fo] NOC hourly report at 8:00 PM HDO525: Should not be confirmed down for fuel. Photographs show an external tank missing plumbing reporting an Epower down for fuel. Not acceptable. HDS223: ETA for hybrid team has been requested twice, no response. HDO301: New ASCOT HPUX4 reported down for fuel at 10%, should not be accepted. Hybrid team should be dispatched as configuration is 20% low fuel level warning and 5% electrical trip to switch off the genset. HDC171: Rescue been organized, awaiting ETA. Best Regards, [cid:image002.jpg at 01D6549E.D34838E0] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Sunday, July 5, 2020 8:49 PM To: Haiti Noc >; 'fibertt at tpmanagementsa.com' >; 'fon at tpmanagementsa.com' >; 'hpu.maintenance at tpmanagementsa.com' >; 'hpu_alarms at tpmanagementsa.com' >; 'msc at tpmanagementsa.com' >; 'powertt at tpmanagementsa.com' >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; 'tp.fo at tpmanagementsa.com' >; 'tp.imc.haiti at tpmanagementsa.com' >; 'tp.ran at tpmanagementsa.com' >; 'tp_tech at tpmanagementsa.com' >; Jithin J Singh >; 'Astrid' >; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana >; journal.ht at talkpool.com; Muhammad Irshad >; Bernard Yacoub >; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Hai_Tech_O&M > Subject: NOC hourly report at 8:00 PM Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 4 3 4 7 18 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 9 2 1 0 10 ZTE 4 4 2 0 4 Huawei 4 4 3 0 4 Network 17 10 6 0 18 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 11 4 0 1 2 18 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 15.0141088 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 295:26:31 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 200:31:31 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 106:36:31 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Spare will be sent at the region for replacement. ETR will share as soon as possible. INC401247 HDO455 DUPIN_CORNILLON Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 36:32:31 Power Generator Failure (Alternator Failure) DC Alternator, Oil sensor, Starter battery faulty and water sensor faulty. Spares not yet available . INC401247 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 36:32:31 Dependent Affected by the power issue at the main site Affected by HDO455 INC401451 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/4/2020 16:42 28:06:31 Power Power Failure (Solar System failure) The site will be back in service once the batteries get enough charge from the sun energy INC401553 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/4/2020 19:42 25:06:31 RBS RBS Fault (AMM failure) Faulty AMM 6PC. Spare part not yet available. ETR to be provided INC401730 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/5/2020 4:26 16:22:31 Power Generator Failure (Engine Knocking ) Talkpool team broke the genset. ETR to be provided by them INC401734 HAIDS223 KA_VIO Sud ZTE 2G+3G C O&M FUEL 7/5/2020 5:05 15:43:31 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( July 5th 2020) at 10:00 am. Hybrid Talkpool team support required before refueling. INC401909 HDC171 GROS_MORNE Artibonite Ericsson 2G D O&M_Fuel 7/5/2020 14:08 6:40:31 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/05/2020 at 06h28 PM. Feedback is expected from them INC401910 HDO655 UN_DELTA_CAMP_COW Port-au-Prince Huawei 2G+3G C Talkpool 7/5/2020 14:19 6:29:31 Power Generator failure (Indeterminate) Access cannot be provided during the weekend, site is located in the UN Camp. INC401848 HDC270 CRETE_A_PIEROT Artibonite Ericsson 3G B Talkpool 7/5/2020 15:10 5:38:31 Power Generator failure (Indeterminate) TX team was on the site but confirmed power issue. Power team has been informed. ETA: Not yet available INC401931 HAIDO301 BONNET Ouest Huawei 2G+3G+LTE A O&M_Fuel 7/5/2020 17:04 3:44:31 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/05/2020 at 08h15 PM. Feedback is expected from them INC401931 HAIDO302 GANTHIER Ouest Huawei 2G+3G+LTE A O&M_Fuel 7/5/2020 17:04 3:44:31 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO301 INC401871 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 7/5/2020 17:30 3:18:31 Fuel Generator failure (Fuel issue) Fuel team is informed, 07/05/2020 06:55 pm ETA to be provided. INC401873 HAIDO610 SANTO_25 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/5/2020 17:54 2:54:31 Power Generator failure (Indeterminate) Due to heavy rain , team cannot reach the site now , ETR to be provided INC401949 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/5/2020 19:45 1:03:31 Power Generator failure (Indeterminate) Team has been informed , ETA 20:10 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool July 6th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 6th INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security July 6th INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 8th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.png Type: image/png Size: 45110 bytes Desc: image004.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image007.png Type: image/png Size: 4081 bytes Desc: image007.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image008.jpg Type: image/jpeg Size: 2390 bytes Desc: image008.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image009.jpg Type: image/jpeg Size: 10377 bytes Desc: image009.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 2390 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 9 07:50:56 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 9 Jul 2020 13:50:56 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM Message-ID: Hello All, Received the NOC hourly report done at 9:00 AM Sites off air by Class Class A B C D Total Total 14 10 5 16 45 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 22 5 1 0 24 ZTE 8 8 5 1 8 Huawei 13 13 13 0 13 Network 43 26 19 1 45 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 5 0 5 11 45 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 446:11:16 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 285:32:16 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 85:07:16 Transmission Transmission (Indeterminate) TX team is still working on this case. Next update to share when available INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/6/2020 3:18 78:31:16 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for refueling. INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 65:13:16 RBS RBS Fault (DUW failure) Faulty DUW must be replaced. ETR to be provided INC402619 HDO339 GROS_MANGLES Ouest Ericsson 2G D Talkpool 7/6/2020 20:07 61:42:16 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. Follow up is ongoing INC402869 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 11:43 46:06:16 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC403100 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Digicel 7/7/2020 20:50 36:59:16 Fuel Generator failure (Fuel issue) Fuel theft, Fuel has been stolen on site. More update will be share once available. INC403145 HDO400 FORET_DES_PINS Ouest Ericsson 2G D O&M FUEL 7/7/2020 21:38 36:11:16 Dependent Affected by the fuel issue at the main site Affected by HDO348. INC403145 HDO453 BOUKAN CHAT Ouest Ericsson 2G D O&M FUEL 7/7/2020 21:38 36:11:16 Dependent Affected by the fuel issue at the main site Affected by HDO348. INC403145 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D O&M_Fuel 7/7/2020 21:38 36:11:16 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/8/2020) at 10:30 AM. ETR will be provided them INC403349 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 7/8/2020 11:10 22:39:16 Transmission Transmission (Indeterminate) Faulty RSP, spare need to be replaced. INC403349 HDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/8/2020 11:10 22:39:16 Dependent Affected by the Transmission issue at the main site Attached to HDO525 INC403349 HDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/8/2020 11:10 22:39:16 Dependent Affected by the Transmission issue at the main site Attached to HDO525 INC403349 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/8/2020 11:10 22:39:16 Dependent Affected by the Transmission issue at the main site Attached to HDO525 INC403491 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M_Fuel 7/8/2020 13:33 20:16:16 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/8/2020) at 04:20 AM. ETR will be provided them INC403643 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 7/8/2020 18:12 15:37:16 Power Power Failure (Indeterminate) Talkpool does not manage his team to reach the site INC403589 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/8/2020 19:10 14:39:16 Transmission Transmission (RAU failure) Faulty RAU 15/11 PH, Spare needed ETA to be provided. INC403593 HDO242 GRAN_RAVINE Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 7/8/2020 19:41 14:08:16 Fuel Generator failure (Fuel issue) Team has been informed since( July 9th 2020) at 9:20 am. ETR to be provided/ INC403595 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/8/2020 20:00 13:49:16 Power Generator failure (Indeterminate) Team is now at HDO242; and will reach the site once issue solved at HDO242. INC403702 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/8/2020 20:53 12:56:16 Power Generator failure (Indeterminate) Portable genset is out of fuel , follow up is ongoing by TP for refueling. INC403722 HAIDC003 PIERRE_PAYEN Artibonite Huawei 2G+3G+LTE B Talkpool 7/8/2020 23:56 9:53:16 Power Power Failure (Indeterminate) Team is on site INC403811 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 7/9/2020 0:32 9:17:16 Power Generator failure (Indeterminate) Access is blocked by population on the area. INC403738 HAIDO574 RANCH_DUVALIER_II Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 7/9/2020 1:38 8:11:16 Fuel Generator failure (Fuel issue) Team has been informed since( July 9th 2020) at 9:20 am. ETR to be provided/ INC403823 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/9/2020 2:49 7:00:16 Power Generator failure (Indeterminate) Portable genset is out of fuel , follow up is ongoing for refueling INC403823 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/9/2020 2:49 7:00:16 Dependent Affected by the power issue at the main site Attached to HDO592 INC403754 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/9/2020 3:09 6:40:16 Power Generator Failure (Engine Knocking ) Engine knoking reported by TP field team. INC403832 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 7/9/2020 5:14 4:35:16 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403755 HDO310 ANSE_A_GALETS Ouest Huawei 2G+3G+LTE A Talkpool 7/9/2020 5:17 4:32:16 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC403768 HAIDO186 TI_PLACE_CAZEAU Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/9/2020 5:21 4:28:16 Power Generator failure (Indeterminate) ETA 9:30 expired; new update is expected from TP team. INC403771 HDO367 DARBONNE Ouest Ericsson 2G+3G A Talkpool 7/9/2020 5:58 3:51:16 Power Generator failure (Indeterminate) TP report 4 Batteries Backup are faulty on site, Follow up is ongoing. INC403771 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 7/9/2020 5:58 3:51:16 Dependent Affected by the power issue at the main site Affected by HDO367 INC403771 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 7/9/2020 5:58 3:51:16 Dependent Affected by the power issue at the main site Affected by HDO367 INC402601 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/9/2020 6:03 3:46:16 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC402128 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/9/2020 6:03 3:46:16 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403799 HAIDO557 MARCHE_GASTON Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/9/2020 6:50 2:59:16 Power Generator failure (Indeterminate) Team has been informed; ETA 10:30 am. INC403791 HDO054 PROMOBANK_PLAZA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/9/2020 7:54 1:55:16 Power Generator failure (Indeterminate) Team has been informed; ETA 10:54 AM. INC403854 HDC279 RAC_ORANGE Artibonite Ericsson 2G D Talkpool 7/9/2020 8:06 1:43:16 Power Power Failure (Solar System failure) Team has been informed. ETA to be provided INC403854 HDN269 BOIS LAURENCE Nord-Est Ericsson 2G D Talkpool 7/9/2020 8:06 1:43:16 Dependent Affected by the power issue at the main site Attached to HDC279 INC403903 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/9/2020 8:18 1:31:16 Power Generator failure (Indeterminate) Team has been informed; ETA not available yet. INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 7/9/2020 8:30 1:19:16 RBS RBS Fault (Indeterminate) Team has been informed. ETA 10:15 AM INC403795 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 7/9/2020 8:38 1:11:16 Power Power Failure (Indeterminate) Team has been informed. ETA 11:00 AM INC403795 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/9/2020 8:38 1:11:16 Dependent Affected by the power issue at the main site Affected by HDC265 INC403795 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/9/2020 8:38 1:11:16 Dependent Affected by the power issue at the main site Affected by HDC265 INC403909 HDO146 RUE_ROSA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/9/2020 8:51 0:58:16 Power Generator failure (Indeterminate) Team has been informed; ETA not available yet. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 9 07:57:48 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 9 Jul 2020 13:57:48 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 632:30:34 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel T team has been requested also for E1 issue. Next update will be shared as soon as possible INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 188:26:34 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC400635 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/2/2020 21:05 156:51:34 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC402265 HGA026 MACHOKET Nippes Ericsson 3G A Talkpool 7/5/2020 0:10 105:46:34 RBS RBS Fault (RRU failure) Faulty RRU01B5 needed to be replaced. ETR not yet available INC400763 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/7/2020 22:08 35:48:34 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC403407 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 7/8/2020 10:58 22:58:34 Power Power Failure (DC Converter Failure) Dc Dc converter faulty. Follow up is ongoing INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 755:42:34 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 506:33:34 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 190:21:34 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 114:44:34 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC401981 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/5/2020 21:56 84:00:34 Transmission Transmission (Indeterminate) RAN team has been informed, more update will be share once available. INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 46:06:34 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402916 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 12:00 45:56:34 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 45:56:34 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403191 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 7/8/2020 7:14 26:42:34 RBS RBS Fault (DUG Failure) Faulty DUG need to be replaced. ETR to be provided. INC403572 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 7/8/2020 18:00 15:56:34 RBS RBS Fault (Faulty Jumper) Faulty jumper must be replaced. ETR to be provided INC403668 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/8/2020 20:50 13:06:34 RBS RBS Fault (RUS failure) Faulty RUS must be replaced. ETR to be provided INC403696 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Talkpool 7/8/2020 22:33 11:23:34 RBS RBS Fault (DTRU failure) Faulty DTRU . Spare requested INC403728 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/9/2020 0:50 9:06:34 Power Power Failure (Indeterminate) Talkpool is not managed the team to reach the site INC403770 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 7/9/2020 5:30 4:26:34 RBS RBS Fault (Indeterminate) Talkpool is not managed the team to reach the site INC403834 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 7/9/2020 6:30 3:26:34 RBS RBS Fault (Indeterminate) Road blocked by protester for EDH power INC403835 HDC256 JOHANISSE Artibonite Ericsson 2G D Talkpool 7/9/2020 6:38 3:18:34 RBS RBS Fault (Indeterminate) Team is on site waiting for access .follow up is ongoing Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From jithin.j.singh at talkpool.com Thu Jul 9 08:01:04 2020 From: jithin.j.singh at talkpool.com (Jithin J Singh) Date: Thu, 9 Jul 2020 14:01:04 +0000 Subject: [Rantt] Host Notice: HDC211 (172.20.206.41) returned from DOWN state In-Reply-To: References: Message-ID: Hi All, Please see the observations from HDC211. * The power and environment of FTTX cabinet are Okay. Photo of the cabinet temperature is attached FYR. * One RSP is faulty at the site. * Router does not have power redundancy, one Power supply module is faulty. The equipment were faulty long time. * Replacement of faulty HW can be done, as the cabinet have been already replaced and have active cooler working now. The router is found operational, further investigation is needed from the equipment side if reboot happens again. BR/ Jithin Singh. -----Original Message----- From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Thursday, July 9, 2020 7:54 AM To: Haiti Noc ; Jithin J Singh ; 'David C.Vielot' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; Gerry Bolante Cc: Hai_Tech_Transmission ; Shamir Stephane Supreme ; Weby Julnot ; Francois Boyer ; Eng Teck Ng ; Jean Arleff Israel Chery Subject: RE: Host Notice: HDC211 (172.20.206.41) returned from DOWN state Jithin, Please share the update for this issue. NOC Team -----Original Message----- From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Wednesday, July 8, 2020 10:36 AM To: Jithin J Singh (jithin.j.singh at talkpool.com) ; 'David C.Vielot' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; Gerry Bolante (Gerry.Bolante at talkpool.com) Cc: Hai_Tech_Transmission ; Shamir Stephane Supreme ; Weby Julnot ; Haiti Noc ; Francois Boyer ; Eng Teck Ng ; Jean Arleff Israel Chery Subject: RE: Host Notice: HDC211 (172.20.206.41) returned from DOWN state Jithin, Can you please provide a full report regarding the router HDC211 that keep restarting, your team was on site this morning NOC Team NOC Team -----Original Message----- From: Weby Julnot Sent: Wednesday, July 8, 2020 10:01 AM To: Haiti Noc ; Francois Boyer ; Eng Teck Ng ; Jean Arleff Israel Chery Cc: Hai_Tech_Transmission ; Shamir Stephane Supreme Subject: RE: Host Notice: HDC211 (172.20.206.41) returned from DOWN state Hello Noc, Could you please provide us an update? Weby JULNOT, Best Regards -----Original Message----- From: Weby Julnot Sent: Monday, July 6, 2020 2:41 PM To: Haiti Noc ; Francois Boyer ; Eng Teck Ng ; Jean Arleff Israel Chery Cc: Hai_Tech_Transmission ; Shamir Stephane Supreme Subject: RE: Host Notice: HDC211 (172.20.206.41) returned from DOWN state Hello Noc, Could you please provide us a report regarding this site, if we have power issue, cabinet issue? Weby JULNOT, Best Regards -----Original Message----- From: CACTI Network Performance Monitor Sent: Monday, July 6, 2020 5:11 AM To: Hai_ IP Team ; Hai_Tech_Transmission Subject: Host Notice: HDC211 (172.20.206.41) returned from DOWN state Importance: High System HDC211 (172.20.206.41) status: UP Current ping response: 3.25 ms Average system response : 4.3 ms System availability: 99.34 % Total Checks Since Clear: 143633 Total Failed Checks: 948 Last Date Checked UP: 2020-07-06 04:55:00 Host Previously DOWN for: 16m 20s Snmp Info: Name - HDC211.digicelgroup.com Location - Uptime - 0d 0h 8m (50220 ms) System - LK9_NPE-M), Version 15.6(2)SP5, RELEASE SOFTWARE (fc4) Technical Support: http://www.cisco.com/techsupport Copyright (c) 1986-2018 by Cisco Systems, Inc. Compiled Fri 07-Sep-18 14:00 by mcpre NOTE: ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: HDC211.jpeg Type: application/octet-stream Size: 64715 bytes Desc: HDC211.jpeg URL: From Haiti.Noc at digicelgroup.com Thu Jul 9 09:26:38 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 9 Jul 2020 15:26:38 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 18 13 5 16 52 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 24 8 1 0 27 ZTE 13 13 6 1 13 Huawei 12 12 12 0 12 Network 49 33 19 1 52 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 5 0 8 15 52 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 447:47:40 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 287:08:40 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 86:43:40 Transmission Transmission (Indeterminate) TX team is still working on this case. Next update to share when available INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/6/2020 3:18 80:07:40 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for refueling, 12:00 Pm. INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 66:49:40 RBS RBS Fault (DUW failure) Spare DUW already collected , RNC team is working on another 1st, ETR to be provided INC402619 HDO339 GROS_MANGLES Ouest Ericsson 2G D Talkpool 7/6/2020 20:07 63:18:40 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. Follow up is ongoing INC402869 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 11:43 47:42:40 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC403100 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Digicel 7/7/2020 20:50 38:35:40 Fuel Generator failure (Fuel issue) Fuel theft, Fuel has been stolen on site. More update will be share once available. INC403145 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D O&M_Fuel 7/7/2020 21:38 37:47:40 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/8/2020) at 10:30 AM. ETR will be provided them INC403145 HDO400 FORET_DES_PINS Ouest Ericsson 2G D O&M FUEL 7/7/2020 21:38 37:47:40 Dependent Affected by the fuel issue at the main site Affected by HDO348. INC403145 HDO453 BOUKAN CHAT Ouest Ericsson 2G D O&M FUEL 7/7/2020 21:38 37:47:40 Dependent Affected by the fuel issue at the main site Affected by HDO348. INC403223 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/7/2020 23:43 35:42:40 Power Generator failure (Relay starter faulty) Relay starter faulty , ETR recover plan is expected from Talkpool Team INC403349 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 7/8/2020 11:10 24:15:40 Transmission Transmission (Indeterminate) Faulty RSP, spare need to be replaced. INC403349 HDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/8/2020 11:10 24:15:40 Dependent Affected by the Transmission issue at the main site Attached to HDO525 INC403349 HDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/8/2020 11:10 24:15:40 Dependent Affected by the Transmission issue at the main site Attached to HDO525 INC403349 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/8/2020 11:10 24:15:40 Dependent Affected by the Transmission issue at the main site Attached to HDO525 INC403491 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M_Fuel 7/8/2020 13:33 21:52:40 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/8/2020) at 04:20 AM. ETR will be provided them INC403643 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 7/8/2020 18:12 17:13:40 Power Power Failure (Indeterminate) Talkpool does not manage his team to reach the site INC403589 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/8/2020 19:10 16:15:40 Transmission Transmission (RAU failure) Faulty RAU 15/11 PH, Spare needed ETA to be provided. INC403593 HDO242 GRAN_RAVINE Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 7/8/2020 19:41 15:44:40 Fuel Generator failure (Fuel issue) Team has been informed since( July 9th 2020) at 9:20 am. ETR to be provided. INC403595 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/8/2020 20:00 15:25:40 Power Generator failure (Indeterminate) Team is still working on site. INC403702 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/8/2020 20:53 14:32:40 Power Generator failure (Indeterminate) Portable genset is out of fuel , follow up is ongoing by TP for refueling. INC403722 HAIDC003 PIERRE_PAYEN Artibonite Huawei 2G+3G+LTE B Talkpool 7/8/2020 23:56 11:29:40 Power Power Failure (Indeterminate) Team is on site INC403811 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 7/9/2020 0:32 10:53:40 Power Generator failure (Indeterminate) Access is blocked by population on the area. INC403738 HAIDO574 RANCH_DUVALIER_II Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 7/9/2020 1:38 9:47:40 Fuel Generator failure (Fuel issue) Team has been informed since( July 9th 2020) at 9:20 am. ETR to be provided. INC403754 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/9/2020 3:09 8:16:40 Power Generator Failure (Engine Knocking ) Engine knocking reported by TP field team. INC403832 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 7/9/2020 5:14 6:11:40 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403768 HAIDO186 TI_PLACE_CAZEAU Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/9/2020 5:21 6:04:40 Power Generator failure (Indeterminate) Team is waiting for access. INC403771 HDO367 DARBONNE Ouest Ericsson 2G+3G A Talkpool 7/9/2020 5:58 5:27:40 Power Generator failure (Indeterminate) TP report 4 Batteries Backup are faulty on site, Follow up is ongoing. INC403771 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 7/9/2020 5:58 5:27:40 Dependent Affected by the power issue at the main site Affected by HDO367 INC403771 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 7/9/2020 5:58 5:27:40 Dependent Affected by the power issue at the main site Affected by HDO367 INC403799 HAIDO557 MARCHE_GASTON Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/9/2020 6:50 4:35:40 Power Generator failure (Indeterminate) Team is waiting for access. INC403791 HDO054 PROMOBANK_PLAZA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/9/2020 7:54 3:31:40 Power Generator failure (Indeterminate) Team is working on site. INC403854 HDC279 RAC_ORANGE Artibonite Ericsson 2G D Talkpool 7/9/2020 8:06 3:19:40 Power Power Failure (Indeterminate) Team has been informed. ETA 12:00PM INC403854 HDN269 BOIS LAURENCE Nord-Est Ericsson 2G D Talkpool 7/9/2020 8:06 3:19:40 Dependent Affected by the power issue at the main site Attached to HDC279 INC403903 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/9/2020 8:18 3:07:40 Power Generator failure (Indeterminate) Team has been informed; ETA 12:10 pm. INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 7/9/2020 8:30 2:55:40 RBS RBS Fault (Indeterminate) Team is on site INC403795 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 7/9/2020 8:38 2:47:40 Power Power Failure (Indeterminate) Team has been informed. ETA 11:00 AM INC403795 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/9/2020 8:38 2:47:40 Dependent Affected by the power issue at the main site Affected by HDC265 INC403795 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/9/2020 8:38 2:47:40 Dependent Affected by the power issue at the main site Affected by HDC265 INC403910 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 7/9/2020 8:50 2:35:40 RBS RBS Fault (Indeterminate) Team has been informed. ETA 12:30 PM INC403881 HDC269 PETITE_RIVIERE Artibonite Ericsson 3G B Talkpool 7/9/2020 9:18 2:07:40 RBS RBS Fault (Indeterminate) Team has been informed. ETA 12:15 PM INC403924 HAIDC021 RUE_ST_JEAN_COW Artibonite Huawei 2G+3G+LTE A Talkpool 7/9/2020 9:30 1:55:40 Power Power Failure (Indeterminate) Team has been informed. ETA 12:30 PM INC403882 HAIDO390 RUE DU PORT Ouest Ericsson 2G+3G A Talkpool 7/9/2020 9:44 1:41:40 Transmission Transmission (Indeterminate) Team is informed, ETA 12:00 PM. INC403941 HDC174 NAN FORT Artibonite Ericsson 2G D Talkpool 7/9/2020 9:50 1:35:40 Power Power Failure (Indeterminate) Team has been informed. ETA 1:00 PM INC403799 HAIDO562 RUELLE_JUSTE_MARIANI Port-au-Prince ZTE 2G+3G B Talkpool 7/9/2020 9:54 1:31:40 Dependent Affected by the power issue at the main site Affected by HDO557 INC403799 HAIDO283 MARIANI_12 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/9/2020 9:54 1:31:40 Dependent Affected by the power issue at the main site Affected by HDO557 INC403799 HAIDO154 ROUTES_DES_RAILS Port-au-Prince ZTE 2G+3G A Talkpool 7/9/2020 9:54 1:31:40 Dependent Affected by the power issue at the main site Affected by HDO557 INC403799 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G A Talkpool 7/9/2020 9:54 1:31:40 Dependent Affected by the power issue at the main site Affected by HDO557 INC403799 HAIDO015 MORNE_DELIVRANS Port-au-Prince ZTE 2G+3G A Talkpool 44021.4125 1:31:40 Dependent Affected by the power issue at the main site Affected by HDO557 INC403955 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 2G+3G B Talkpool 7/9/2020 10:29 0:56:40 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC403953 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 7/9/2020 10:42 0:43:40 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 9 09:45:06 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 9 Jul 2020 15:45:06 +0000 Subject: [Rantt] LOF and lost contact on OBLEON DIR LA_TRAMBLAY In-Reply-To: References: Message-ID: David, As discussed, please send a team at ACIERIE to satisfy the request below. TAS259121 NOC Team From: Eddy Jean-Baptiste Sent: Thursday, July 9, 2020 11:16 AM To: Haiti Noc ; Hai_Tech_Transmission ; Weby Julnot Cc: Shamir Stephane Supreme ; Francois Boyer ; Eng Teck Ng Subject: RE: LOF and lost contact on OBLEON DIR LA_TRAMBLAY Hi NOC, Please we need technician at ACIERIE ( Dir. Obleon ) to reset SU board. Best Regards [cid:image003.jpg at 01D3045E.BF316A40] Eddy Jean-Baptiste Transmission Engineer Digicel Haiti 151, Angle Avenue Jean Paul II et Impasse Duverger | Haiti +509 37007995 | digicelhaiti.com From: Sasoun Deronis > On Behalf Of Haiti Noc Sent: Wednesday, July 8, 2020 10:43 PM To: Haiti Noc >; Eddy Jean-Baptiste >; Hai_Tech_Transmission >; Weby Julnot > Cc: Shamir Stephane Supreme >; Francois Boyer >; Eng Teck Ng > Subject: LOF and lost contact on OBLEON DIR LA_TRAMBLAY Hi Eddy, Can you please provide update regarding the below? Alarms still persist. Regards, Sasoun Deronis [cid:image001.jpg at 01D61957.A00D8CA0] From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Wednesday, July 8, 2020 5:35 PM To: Eddy Jean-Baptiste >; Hai_Tech_Transmission >; Weby Julnot > Cc: Shamir Stephane Supreme >; Francois Boyer >; Eng Teck Ng >; Haiti Noc > Subject: LOF and lost contact on OBLEON DIR LA_TRAMBLAY Eddy, As discussed, can you please check the LOF alarm on OBLEON dir LA_TRAMBLAY [cid:image003.png at 01D655E6.612349F0] [cid:image004.png at 01D655E6.612349F0] NOC Team ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 2390 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 64635 bytes Desc: image002.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 19591 bytes Desc: image003.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.png Type: image/png Size: 87397 bytes Desc: image004.png URL: From Haiti.Noc at digicelgroup.com Thu Jul 9 10:54:39 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 9 Jul 2020 16:54:39 +0000 Subject: [Rantt] Access request at ACIERIE Message-ID: Sites, Can you please help us to have access at ACIERIE in order to the team below to check an issue on NERA LINK. Technician name: Roldan consul 370102727 NOC Team ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: From sites at reconnaissancegroup.com Thu Jul 9 11:06:07 2020 From: sites at reconnaissancegroup.com (Sites) Date: Thu, 9 Jul 2020 17:06:07 +0000 Subject: [Rantt] Access request at ACIERIE In-Reply-To: References: Message-ID: Approved! Honest Regards! Mohammad NUSARI I Sites Manager www.reconnaissancegroup.com I nusari at reconnaissancegroup.com I sites at reconnaissancegroup.com HT: +509 3700 7934 I +509 3620 7990 Dublin I New York I Port-au-Prince The information in this email and any attached files are confidential and may be legally privileged. It is intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error, please advise the sender by reply e-mail and destroy all copies of the original message including any attachments. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. Company Name: Reconnaissance Group Limited Registered Office: Reconnaissance Group Limited,Suite 5 Providence House, Blanchardstown Corporate Park, D15 XPT9, Dublin 15, Ireland Registered: Ireland Registration No:428577 From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Thursday, July 9, 2020 12:55 PM To: Sites ; Acerie Cc: Eng Teck Ng ; Francois Boyer ; Hai_NOC_ACCESS at digicelgroup.com; Haiti Noc ; Jithin J Singh (jithin.j.singh at talkpool.com) ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' Subject: Access request at ACIERIE Sites, Can you please help us to have access at ACIERIE in order to the team below to check an issue on NERA LINK. Technician name: Roldan consul 370102727 NOC Team ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: From Haiti.Noc at digicelgroup.com Thu Jul 9 11:06:54 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 9 Jul 2020 17:06:54 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 635:39:28 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel T team has been requested also for E1 issue. Next update will be shared as soon as possible INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 191:35:28 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC400635 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/2/2020 21:05 160:00:28 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC400763 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/7/2020 22:08 38:57:28 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC403407 HDO392 #N/A #N/A 2G C Digicel 7/8/2020 10:58 26:07:28 Power Power Failure (DC Converter Failure) Dc Dc converter faulty. Follow up is ongoing INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 758:51:28 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 509:42:28 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 193:30:28 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 117:53:28 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC401981 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/5/2020 21:56 87:09:28 Transmission Transmission (Indeterminate) RAN team has been informed, more update will be share once available. INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 49:15:28 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402916 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 12:00 49:05:28 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 49:05:28 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403191 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 7/8/2020 7:14 29:51:28 RBS RBS Fault (DUG Failure) Faulty DUG need to be replaced. ETR to be provided. INC403572 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 7/8/2020 18:00 19:05:28 RBS RBS Fault (Faulty Jumper) Faulty jumper must be replaced. ETR to be provided INC403668 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/8/2020 20:50 16:15:28 RBS RBS Fault (RUS failure) Faulty RUS must be replaced. ETR to be provided INC403696 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Talkpool 7/8/2020 22:33 14:32:28 RBS RBS Fault (DTRU failure) Faulty DTRU . Spare requested INC403728 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/9/2020 0:50 12:15:28 Power Power Failure (Indeterminate) Team is on site working INC403770 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 7/9/2020 5:30 7:35:28 RBS RBS Fault (Indeterminate) Team is on site working INC403835 HDC256 JOHANISSE Artibonite Ericsson 2G D Talkpool 7/9/2020 6:38 6:27:28 RBS RBS Fault (DUG Failure) Faulty DUG need to be replaced. ETR to be provided. INC402128 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/9/2020 6:03 7:02:28 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC404006 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 7/9/2020 11:06 1:59:28 RBS RBS Fault (Indeterminate) Team is not managed to reach the site Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 9 12:41:54 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 9 Jul 2020 18:41:54 +0000 Subject: [Rantt] NOC hourly report at 2:00 PM Message-ID: Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 12 9 7 13 41 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 19 9 2 0 26 ZTE 8 8 4 1 8 Huawei 7 7 7 0 7 Network 34 24 13 1 41 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 2 0 9 10 41 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 451:02:37 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 290:23:37 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 89:58:37 Transmission Transmission (Indeterminate) TX team is still working on this case. Next update to share when available INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/6/2020 3:18 83:22:37 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for refueling, 12:00 Pm. INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 70:04:37 RBS RBS Fault (DUW failure) Spare DUW already collected , RNC team is working on another 1st, ETR to be provided INC402869 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 11:43 50:57:37 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC403145 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 7/7/2020 21:38 41:02:37 Fuel Generator failure (Indeterminate) Site is out fuel due to fuel leakage, Power team is requested to fix that before refueling, ETA Not yet available. INC403145 HDO400 FORET_DES_PINS Ouest Ericsson 2G D O&M FUEL 7/7/2020 21:38 41:02:37 Dependent Affected by the fuel issue at the main site Affected by HDO348. INC403145 HDO453 BOUKAN CHAT Ouest Ericsson 2G D O&M FUEL 7/7/2020 21:38 41:02:37 Dependent Affected by the fuel issue at the main site Affected by HDO348. INC403223 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/7/2020 23:43 38:57:37 Power Generator failure (Relay starter faulty) Relay starter faulty , ETR recover plan is expected from Talkpool Team INC403349 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 7/8/2020 11:10 27:30:37 Transmission Transmission (Indeterminate) Faulty RSP, spare need to be replaced. INC403349 HDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/8/2020 11:10 27:30:37 Dependent Affected by the Transmission issue at the main site Attached to HDO525 INC403349 HDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/8/2020 11:10 27:30:37 Dependent Affected by the Transmission issue at the main site Attached to HDO525 INC403349 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/8/2020 11:10 27:30:37 Dependent Affected by the Transmission issue at the main site Attached to HDO525 INC403491 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M_Fuel 7/8/2020 13:33 25:07:37 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/8/2020) at 04:20 AM. ETR will be provided them INC403643 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 7/8/2020 18:12 20:28:37 Power Power Failure (Indeterminate) Team has been dispatched , ETA 2:00 PM INC403589 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/8/2020 19:10 19:30:37 Transmission Transmission (RAU failure) Faulty RAU 15/11 PH, Spare needed ETA to be provided. INC403702 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/8/2020 20:53 17:47:37 Power Generator failure (Indeterminate) Portable genset is out of fuel , follow up is ongoing by TP for refueling. INC403722 HAIDC003 PIERRE_PAYEN Artibonite Huawei 2G+3G+LTE B Talkpool 7/8/2020 23:56 14:44:37 Power Power Failure (Indeterminate) Team is on site INC403811 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 7/9/2020 0:32 14:08:37 Power Generator failure (Indeterminate) Access is blocked by population on the area. INC403832 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 7/9/2020 5:14 9:26:37 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403771 HDO367 DARBONNE Ouest Ericsson 2G+3G A Talkpool 7/9/2020 5:58 8:42:37 Power Generator failure (Indeterminate) TP report 4 Batteries Backup are faulty on site, Follow up is ongoing. INC403771 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 7/9/2020 5:58 8:42:37 Dependent Affected by the power issue at the main site Affected by HDO367 INC403771 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 7/9/2020 5:58 8:42:37 Dependent Affected by the power issue at the main site Affected by HDO367 INC403903 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/9/2020 8:18 6:22:37 Power Generator failure (Indeterminate) Team cannot work at the site due to access blocked by bandits. INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 7/9/2020 8:30 6:10:37 Transmission Transmission (Traffic Node failure) Team is on site INC403795 HDC269 PETITE_RIVIERE Artibonite Ericsson 3G B Talkpool 7/9/2020 9:18 5:22:37 RBS RBS Fault (Indeterminate) Team has been informed. ETA 1:20 PM INC403882 HDO390 RUE DU PORT Ouest Ericsson 3G A Talkpool 7/9/2020 9:44 4:56:37 RBS RBS Fault (DUW failure) DUW Faulty needed to be replaced. Follow up is ongoing INC403941 HDC174 NAN FORT Artibonite Ericsson 2G D Talkpool 7/9/2020 9:50 4:50:37 Power Power Failure (Indeterminate) TP cannot provide any update for the site INC403953 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 7/9/2020 10:42 3:58:37 Power Generator failure (Indeterminate) Head cylinder faulty INC403966 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 7/9/2020 11:02 3:38:37 Dependent Affected by the power issue at the main site Affected by HDC230 INC403987 COW030 EVENT_COW Port-au-Prince Ericsson 3G+LTE A Talkpool 7/9/2020 11:40 3:00:37 Power Generator failure (Indeterminate) Team has been informed; ETA 2:30 pm. INC404013 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 7/9/2020 11:47 2:53:37 Power Generator failure (Indeterminate) team hasn't got the HPU cage key, follow up is ongoing. INC403995 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 7/9/2020 11:57 2:43:37 Power Power Failure (Indeterminate) Team has been informed. ETA 2:50 PM INC403995 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 7/9/2020 11:57 2:43:37 Dependent Affected by the power issue at the main site Affected by HDN111 INC403997 HDN214 DONDON Nord Ericsson 3G C Talkpool 7/9/2020 12:02 2:38:37 Transmission Affected by the Transmission issue at the main site Affected by Fiber issue SDH008-SDH016 INC403997 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 7/9/2020 12:02 2:38:37 Transmission Affected by the Transmission issue at the main site Affected by Fiber issue SDH008-SDH016 INC404128 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 7/9/2020 13:29 1:11:37 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC404128 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 7/9/2020 13:29 1:11:37 Dependent Affected by the power issue at the main site Affected by HDO434 INC403595 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/9/2020 13:30 1:10:37 Power Generator failure (Indeterminate) Illegal connection. Team is still working on site. INC404121 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/9/2020 13:31 1:09:37 Power Generator failure (Indeterminate) Team has been informed; ETA not available yet. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 9 12:48:49 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 9 Jul 2020 18:48:49 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for 2:00 PM Message-ID: Dear All, Please receive below the report about the site Running on battery in the network for 2:00 PM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC403851 HAIDS268 RAMPE Sud ZTE A Talkpool 7/9/2020 7:59 6:48:42 Power Generator failure (Indeterminate) Team is working on the site. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 9 13:05:35 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 9 Jul 2020 19:05:35 +0000 Subject: [Rantt] Partially_Down__Sites_REPORT in the network for 3:00 PM In-Reply-To: References: Message-ID: Hello All, Please receive below the report for partially down sites in the network for 3:00 PM. cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 760:49:54 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 511:40:54 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 195:28:54 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 193:33:54 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC400635 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/2/2020 21:05 161:58:54 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 119:51:54 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC401981 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/5/2020 21:56 89:07:54 Transmission Transmission (Indeterminate) RAN team has been informed, more update will be share once available. INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 51:13:54 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402916 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 12:00 51:03:54 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 51:03:54 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400763 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/7/2020 22:08 40:55:54 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC403191 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 7/8/2020 7:14 31:49:54 RBS RBS Fault (DUG Failure) Faulty DUG need to be replaced. ETR to be provided. INC403407 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 7/8/2020 10:58 28:05:54 Power Power Failure (DC Converter Failure) Dc converter faulty. Spare already collected at WH. ETR not provided yet INC403572 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 7/8/2020 18:00 21:03:54 RBS RBS Fault (Faulty Jumper) Faulty jumper must be replaced. ETR to be provided INC403668 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/8/2020 20:50 18:13:54 RBS RBS Fault (RUS failure) Faulty RUS must be replaced. ETR to be provided INC403696 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Talkpool 7/8/2020 22:33 16:30:54 RBS RBS Fault (DTRU failure) Faulty DTRU . Spare requested INC403728 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/9/2020 0:50 14:13:54 Power Power Failure (Indeterminate) Talkpool is not managed the team to put the site back up . INC403770 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 7/9/2020 5:30 9:33:54 RBS RBS Fault (DUG Failure) Faulty DUG need to be replaced. ETR to be provided. INC402128 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/9/2020 6:03 9:00:54 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402601 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/9/2020 6:03 9:00:54 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403659 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/9/2020 6:03 9:00:54 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403834 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 7/9/2020 6:30 8:33:54 RBS RBS Fault (Indeterminate) Road block due to EDH issue in the area INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 2G B Talkpool 7/9/2020 8:30 6:33:54 RBS RBS Fault (Indeterminate) Team is still on site INC404006 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 7/9/2020 11:06 3:57:54 RBS RBS Fault (Indeterminate) RAN team has been informed, more update will be share once available. INC404034 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 7/9/2020 13:00 2:03:54 Power Power Failure (Indeterminate) Team is on the way . ETA:3h50 PM INC403710 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/9/2020 13:14 1:49:54 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. 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Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From mohammed.shardow at talkpool.com Thu Jul 9 13:11:21 2020 From: mohammed.shardow at talkpool.com (Mohammed Shardow) Date: Thu, 9 Jul 2020 19:11:21 +0000 Subject: [Rantt] [Hpu.maintenance] NOC hourly report at 8:00 PM In-Reply-To: References: Message-ID: Good afternoon John, Kindly see the attached report for hdc265 & hdo137 for your perusal please. @ Francois, Geoffrey, looking at the security situation at hdo137 site, we have to upgrade the site by reinforcing the protection in terms of providing a cage for the DG, strengthening the wall etc. The issue at hdo629 highlighted by you seems to be a modem issue because we have already restored communication twice by restarting the modem. So I will send a team again to restore the communication and if it fails again then we may have to replace the modem. Regards Mohammed Shardow Field Supervisor 74 Rue Gregoire, 3 ?me ?tage, P?tion Ville, Talkpool-Haiti Mobile: +50931362174 [Description: Description: cid:image001.png at 01D4C993.705410C0] www.talkpool.com From: John Ormonde [mailto:John.Ormonde at digicelgroup.com] Sent: 09 July 2020 09:29 To: Mohammed Shardow; Moustafa Fouad; Haiti Noc; 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; Journal; Muhammad Irshad; Bernard Yacoub Cc: Luigi Roy; Eng Teck Ng; HAI_Tech_Noc; Geoffrey Collins; Frantz Jean Baptiste; Jean Yvelt Marseille; Hai_Tech_O&M Subject: RE: [Hpu.maintenance] NOC hourly report at 8:00 PM Morning Mohammed, well received. HDS223: will monitor. HDO629: It is not communicating on the RMS. Follow up, thanks. [cid:image003.png at 01D65602.D4D8A720] Best Regards, [cid:image004.jpg at 01D65602.D4D8A720] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Mohammed Shardow > Sent: Wednesday, July 8, 2020 9:00 PM To: John Ormonde >; Moustafa Fouad >; Haiti Noc >; 'fibertt at tpmanagementsa.com' >; 'fon at tpmanagementsa.com' >; 'hpu.maintenance at tpmanagementsa.com' >; 'hpu_alarms at tpmanagementsa.com' >; 'msc at tpmanagementsa.com' >; 'powertt at tpmanagementsa.com' >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; 'tp.fo at tpmanagementsa.com' >; 'tp.imc.haiti at tpmanagementsa.com' >; 'tp.ran at tpmanagementsa.com' >; 'tp_tech at tpmanagementsa.com' >; Jithin J Singh >; 'Astrid' >; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana >; Journal >; Muhammad Irshad >; Bernard Yacoub >; Mohammed Shardow >; Mohammed Shardow > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Hai_Tech_O&M > Subject: [EXTERNAL] RE: [Hpu.maintenance] NOC hourly report at 8:00 PM Good evening John, Kindly see the attached report for HDO629 and HDS223 for your information please. Regards Mohammed Shardow Field Supervisor 74 Rue Gregoire, 3 ?me ?tage, P?tion Ville, Talkpool-Haiti Mobile: +50931362174 [Description: Description: cid:image001.png at 01D4C993.705410C0] www.talkpool.com From: John Ormonde [mailto:John.Ormonde at digicelgroup.com] Sent: 07 July 2020 09:55 To: Moustafa Fouad; Haiti Noc; 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; Journal; Muhammad Irshad; Bernard Yacoub; Mohammed Shardow; Mohammed Shardow Cc: Luigi Roy; Eng Teck Ng; HAI_Tech_Noc; Geoffrey Collins; Frantz Jean Baptiste; Jean Yvelt Marseille; Hai_Tech_O&M Subject: Re: [Hpu.maintenance] NOC hourly report at 8:00 PM Send a proper report Moustafa, thanks. Best Regards, [cid:image002.jpg at 01D6549E.D34838E0] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Moustafa Fouad > Sent: Monday, July 6, 2020 10:04 PM To: John Ormonde >; Haiti Noc >; 'fibertt at tpmanagementsa.com' >; 'fon at tpmanagementsa.com' >; 'hpu.maintenance at tpmanagementsa.com' >; 'hpu_alarms at tpmanagementsa.com' >; 'msc at tpmanagementsa.com' >; 'powertt at tpmanagementsa.com' >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; 'tp.fo at tpmanagementsa.com' >; 'tp.imc.haiti at tpmanagementsa.com' >; 'tp.ran at tpmanagementsa.com' >; 'tp_tech at tpmanagementsa.com' >; Jithin J Singh >; 'Astrid' >; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana >; Journal >; Muhammad Irshad >; Bernard Yacoub >; Mohammed Shardow >; Mohammed Shardow > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Hai_Tech_O&M > Subject: [EXTERNAL] RE: NOC hourly report at 8:00 PM Hello John Please review attached HDS 223 site Photos fuel sensor cleaned , issue resolved HDO301 fuel sensor calibrated , but automation not resolved yet will feed back By tomorrow Thanks Moustafa Fouad From: John Ormonde > Sent: Sunday, July 5, 2020 9:42 PM To: Haiti Noc >; 'fibertt at tpmanagementsa.com' >; 'fon at tpmanagementsa.com' >; 'hpu.maintenance at tpmanagementsa.com' >; 'hpu_alarms at tpmanagementsa.com' >; 'msc at tpmanagementsa.com' >; 'powertt at tpmanagementsa.com' >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; 'tp.fo at tpmanagementsa.com' >; 'tp.imc.haiti at tpmanagementsa.com' >; 'tp.ran at tpmanagementsa.com' >; 'tp_tech at tpmanagementsa.com' >; Jithin J Singh >; 'Astrid' >; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana >; Journal >; Muhammad Irshad >; Bernard Yacoub >; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Hai_Tech_O&M > Subject: Re: [Tp.fo] NOC hourly report at 8:00 PM HDO525: Should not be confirmed down for fuel. Photographs show an external tank missing plumbing reporting an Epower down for fuel. Not acceptable. HDS223: ETA for hybrid team has been requested twice, no response. HDO301: New ASCOT HPUX4 reported down for fuel at 10%, should not be accepted. Hybrid team should be dispatched as configuration is 20% low fuel level warning and 5% electrical trip to switch off the genset. HDC171: Rescue been organized, awaiting ETA. Best Regards, [cid:image002.jpg at 01D6549E.D34838E0] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Sunday, July 5, 2020 8:49 PM To: Haiti Noc >; 'fibertt at tpmanagementsa.com' >; 'fon at tpmanagementsa.com' >; 'hpu.maintenance at tpmanagementsa.com' >; 'hpu_alarms at tpmanagementsa.com' >; 'msc at tpmanagementsa.com' >; 'powertt at tpmanagementsa.com' >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; 'tp.fo at tpmanagementsa.com' >; 'tp.imc.haiti at tpmanagementsa.com' >; 'tp.ran at tpmanagementsa.com' >; 'tp_tech at tpmanagementsa.com' >; Jithin J Singh >; 'Astrid' >; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana >; journal.ht at talkpool.com; Muhammad Irshad >; Bernard Yacoub >; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Hai_Tech_O&M > Subject: NOC hourly report at 8:00 PM Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 4 3 4 7 18 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 9 2 1 0 10 ZTE 4 4 2 0 4 Huawei 4 4 3 0 4 Network 17 10 6 0 18 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 11 4 0 1 2 18 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 15.0141088 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 295:26:31 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 200:31:31 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 106:36:31 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Spare will be sent at the region for replacement. ETR will share as soon as possible. INC401247 HDO455 DUPIN_CORNILLON Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 36:32:31 Power Generator Failure (Alternator Failure) DC Alternator, Oil sensor, Starter battery faulty and water sensor faulty. Spares not yet available . INC401247 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 36:32:31 Dependent Affected by the power issue at the main site Affected by HDO455 INC401451 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/4/2020 16:42 28:06:31 Power Power Failure (Solar System failure) The site will be back in service once the batteries get enough charge from the sun energy INC401553 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/4/2020 19:42 25:06:31 RBS RBS Fault (AMM failure) Faulty AMM 6PC. Spare part not yet available. ETR to be provided INC401730 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/5/2020 4:26 16:22:31 Power Generator Failure (Engine Knocking ) Talkpool team broke the genset. ETR to be provided by them INC401734 HAIDS223 KA_VIO Sud ZTE 2G+3G C O&M FUEL 7/5/2020 5:05 15:43:31 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( July 5th 2020) at 10:00 am. Hybrid Talkpool team support required before refueling. INC401909 HDC171 GROS_MORNE Artibonite Ericsson 2G D O&M_Fuel 7/5/2020 14:08 6:40:31 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/05/2020 at 06h28 PM. Feedback is expected from them INC401910 HDO655 UN_DELTA_CAMP_COW Port-au-Prince Huawei 2G+3G C Talkpool 7/5/2020 14:19 6:29:31 Power Generator failure (Indeterminate) Access cannot be provided during the weekend, site is located in the UN Camp. INC401848 HDC270 CRETE_A_PIEROT Artibonite Ericsson 3G B Talkpool 7/5/2020 15:10 5:38:31 Power Generator failure (Indeterminate) TX team was on the site but confirmed power issue. Power team has been informed. ETA: Not yet available INC401931 HAIDO301 BONNET Ouest Huawei 2G+3G+LTE A O&M_Fuel 7/5/2020 17:04 3:44:31 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/05/2020 at 08h15 PM. Feedback is expected from them INC401931 HAIDO302 GANTHIER Ouest Huawei 2G+3G+LTE A O&M_Fuel 7/5/2020 17:04 3:44:31 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO301 INC401871 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 7/5/2020 17:30 3:18:31 Fuel Generator failure (Fuel issue) Fuel team is informed, 07/05/2020 06:55 pm ETA to be provided. INC401873 HAIDO610 SANTO_25 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/5/2020 17:54 2:54:31 Power Generator failure (Indeterminate) Due to heavy rain , team cannot reach the site now , ETR to be provided INC401949 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/5/2020 19:45 1:03:31 Power Generator failure (Indeterminate) Team has been informed , ETA 20:10 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool July 6th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 6th INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security July 6th INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 8th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. 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Name: Hybrid rectification-HDC265-Roosevelt.xlsx Type: application/vnd.openxmlformats-officedocument.spreadsheetml.sheet Size: 4300257 bytes Desc: Hybrid rectification-HDC265-Roosevelt.xlsx URL: From Haiti.Noc at digicelgroup.com Thu Jul 9 14:35:29 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 9 Jul 2020 20:35:29 +0000 Subject: [Rantt] NOC hourly report at 4:00 PM Message-ID: Hello All, Received the NOC hourly report done at 4:00 PM Sites off air by Class Class A B C D Total Total 8 9 6 15 38 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 20 8 1 0 26 ZTE 7 7 2 0 7 Huawei 5 5 5 0 5 Network 32 20 8 0 38 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 3 0 8 6 38 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 452:56:22 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 292:17:22 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 91:52:22 Transmission Transmission (Indeterminate) TX team is still working on this case. Next update to share when available INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/6/2020 3:18 85:16:22 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for refueling, 12:00 Pm. INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 71:58:22 RBS RBS Fault (DUW failure) Spare DUW already collected , RNC team is working on another 1st, ETR to be provided INC402869 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 11:43 52:51:22 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC403145 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 7/7/2020 21:38 42:56:22 Fuel Generator failure (Indeterminate) Site is out fuel due to fuel leakage, Power team is requested to fix that before refueling, ETA Not yet available. INC403145 HDO400 FORET_DES_PINS Ouest Ericsson 2G D O&M FUEL 7/7/2020 21:38 42:56:22 Dependent Affected by the fuel issue at the main site Affected by HDO348. INC403145 HDO453 BOUKAN CHAT Ouest Ericsson 2G D O&M FUEL 7/7/2020 21:38 42:56:22 Dependent Affected by the fuel issue at the main site Affected by HDO348. INC403223 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/7/2020 23:43 40:51:22 Power Generator failure (Relay starter faulty) Relay starter faulty , ETR recover plan is expected from Talkpool Team INC404056 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/8/2020 11:10 29:24:22 Power Generator failure (Indeterminate) Site remains down after issue solved at the main site. Team has been informed. ETA 4:40 pm. INC403491 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M_Fuel 7/8/2020 13:33 27:01:22 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/8/2020) at 04:20 AM. ETR will be provided them INC403643 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 7/8/2020 18:12 22:22:22 Power Power Failure (Indeterminate) TP cannot provide any update for the site INC403589 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/8/2020 19:10 21:24:22 Transmission Transmission (RAU failure) Faulty RAU 15/11 PH, Spare needed ETA to be provided. INC403722 HAIDC003 PIERRE_PAYEN Artibonite Huawei 2G+3G+LTE B Talkpool 7/8/2020 23:56 16:38:22 Power Power Failure (Indeterminate) Team is on site INC403811 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 7/9/2020 0:32 16:02:22 Power Generator failure (Indeterminate) Access is blocked by population on the area. INC403832 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 7/9/2020 5:14 11:20:22 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403771 HDO367 DARBONNE Ouest Ericsson 2G+3G A Talkpool 7/9/2020 5:58 10:36:22 Power Generator failure (Indeterminate) TP report 4 Batteries Backup are faulty on site, Follow up is ongoing. INC403771 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 7/9/2020 5:58 10:36:22 Dependent Affected by the power issue at the main site Affected by HDO367 INC403771 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 7/9/2020 5:58 10:36:22 Dependent Affected by the power issue at the main site Affected by HDO367 INC403903 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/9/2020 8:18 8:16:22 Power Generator failure (Indeterminate) Team cannot work at the site due to access blocked by bandits. INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 7/9/2020 8:30 8:04:22 Transmission Transmission (Traffic Node failure) Team is on site INC403795 HDC269 PETITE_RIVIERE Artibonite Ericsson 3G B Talkpool 7/9/2020 9:18 7:16:22 RBS RBS Fault (Indeterminate) Team is on site testing the DUW INC403882 HDO390 RUE DU PORT Ouest Ericsson 3G A Talkpool 7/9/2020 9:44 6:50:22 RBS RBS Fault (DUW failure) DUW Faulty needed to be replaced. Follow up is ongoing INC403941 HDC174 NAN FORT Artibonite Ericsson 2G D O&M FUEL 7/9/2020 9:50 6:44:22 Fuel Generator failure (Fuel issue) Fuel team is aware since 7/9/2020 4:15 PM , ETR to be provided INC403891 HDS324 RUE DU PORT Ouest Ericsson 2G D Talkpool 7/9/2020 10:20 6:14:22 Power Generator failure (Indeterminate) Team is on site. INC403953 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 7/9/2020 10:42 5:52:22 Power Generator failure (Indeterminate) Head cylinder faulty, Follow up is ongoing INC404013 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 7/9/2020 11:47 4:47:22 Power Generator failure (Indeterminate) team hasn't got the hpu cage key, follow up is ongoing. INC403997 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 7/9/2020 12:02 4:32:22 Transmission Affected by the Transmission issue at the main site Affected by Fiber issue SDH008-SDH016 INC403997 HDN214 DONDON Nord Ericsson 3G C Talkpool 7/9/2020 12:02 4:32:22 Transmission Affected by the Transmission issue at the main site Affected by Fiber issue SDH008-SDH016 INC404121 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/9/2020 13:31 3:03:22 Power Generator failure (Indeterminate) ETA 3:30 expired; new update is still expected from TP. INC404159 HDN248 SAINTE_SUZANNE Nord-Est Ericsson 2G D Talkpool 7/9/2020 14:43 1:51:22 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC404072 HDN184 MORNE LUBLANC Nord-Ouest Ericsson 2G D Talkpool 7/9/2020 14:50 1:44:22 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC404072 HDN331 MORNE BAMBOU Nord-Ouest Ericsson 2G D Talkpool 7/9/2020 14:50 1:44:22 Dependent Affected by the power issue at the main site Affected by HDN184 INC404154 HAIDO283 MARIANI_12 Port-au-Prince ZTE 2G+3G B Talkpool 7/9/2020 15:01 1:33:22 Power Generator failure (Indeterminate) Team has been informed; ETA 5:20 pm. INC404156 HAIDO622 BIZOTON_ 61 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/9/2020 15:04 1:30:22 Power Generator failure (Indeterminate) Team has been informed; ETA 5:40 pm. INC404080 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 7/9/2020 15:21 1:13:22 Dependent Affected by the power issue at the main site Affected HDC224 INC404080 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 7/9/2020 15:21 1:13:22 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Thu Jul 9 14:41:55 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Thu, 9 Jul 2020 20:41:55 +0000 Subject: [Rantt] NOC hourly report at 4:00 PM In-Reply-To: References: Message-ID: HDS105: When is the Hybrid team going to visit this site as requested ? Best Regards, [cid:image001.jpg at 01D6560F.D814FA80] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Ruthza Laleau Fils On Behalf Of Haiti Noc Sent: Thursday, July 9, 2020 4:35 PM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: NOC hourly report at 4:00 PM Hello All, Received the NOC hourly report done at 4:00 PM Sites off air by Class Class A B C D Total Total 8 9 6 15 38 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 20 8 1 0 26 ZTE 7 7 2 0 7 Huawei 5 5 5 0 5 Network 32 20 8 0 38 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 3 0 8 6 38 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 452:56:22 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 292:17:22 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 91:52:22 Transmission Transmission (Indeterminate) TX team is still working on this case. Next update to share when available INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/6/2020 3:18 85:16:22 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for refueling, 12:00 Pm. INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 71:58:22 RBS RBS Fault (DUW failure) Spare DUW already collected , RNC team is working on another 1st, ETR to be provided INC402869 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 11:43 52:51:22 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC403145 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 7/7/2020 21:38 42:56:22 Fuel Generator failure (Indeterminate) Site is out fuel due to fuel leakage, Power team is requested to fix that before refueling, ETA Not yet available. INC403145 HDO400 FORET_DES_PINS Ouest Ericsson 2G D O&M FUEL 7/7/2020 21:38 42:56:22 Dependent Affected by the fuel issue at the main site Affected by HDO348. INC403145 HDO453 BOUKAN CHAT Ouest Ericsson 2G D O&M FUEL 7/7/2020 21:38 42:56:22 Dependent Affected by the fuel issue at the main site Affected by HDO348. INC403223 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/7/2020 23:43 40:51:22 Power Generator failure (Relay starter faulty) Relay starter faulty , ETR recover plan is expected from Talkpool Team INC404056 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/8/2020 11:10 29:24:22 Power Generator failure (Indeterminate) Site remains down after issue solved at the main site. Team has been informed. ETA 4:40 pm. INC403491 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M_Fuel 7/8/2020 13:33 27:01:22 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/8/2020) at 04:20 AM. ETR will be provided them INC403643 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 7/8/2020 18:12 22:22:22 Power Power Failure (Indeterminate) TP cannot provide any update for the site INC403589 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/8/2020 19:10 21:24:22 Transmission Transmission (RAU failure) Faulty RAU 15/11 PH, Spare needed ETA to be provided. INC403722 HAIDC003 PIERRE_PAYEN Artibonite Huawei 2G+3G+LTE B Talkpool 7/8/2020 23:56 16:38:22 Power Power Failure (Indeterminate) Team is on site INC403811 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 7/9/2020 0:32 16:02:22 Power Generator failure (Indeterminate) Access is blocked by population on the area. INC403832 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 7/9/2020 5:14 11:20:22 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403771 HDO367 DARBONNE Ouest Ericsson 2G+3G A Talkpool 7/9/2020 5:58 10:36:22 Power Generator failure (Indeterminate) TP report 4 Batteries Backup are faulty on site, Follow up is ongoing. INC403771 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 7/9/2020 5:58 10:36:22 Dependent Affected by the power issue at the main site Affected by HDO367 INC403771 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 7/9/2020 5:58 10:36:22 Dependent Affected by the power issue at the main site Affected by HDO367 INC403903 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/9/2020 8:18 8:16:22 Power Generator failure (Indeterminate) Team cannot work at the site due to access blocked by bandits. INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 7/9/2020 8:30 8:04:22 Transmission Transmission (Traffic Node failure) Team is on site INC403795 HDC269 PETITE_RIVIERE Artibonite Ericsson 3G B Talkpool 7/9/2020 9:18 7:16:22 RBS RBS Fault (Indeterminate) Team is on site testing the DUW INC403882 HDO390 RUE DU PORT Ouest Ericsson 3G A Talkpool 7/9/2020 9:44 6:50:22 RBS RBS Fault (DUW failure) DUW Faulty needed to be replaced. Follow up is ongoing INC403941 HDC174 NAN FORT Artibonite Ericsson 2G D O&M FUEL 7/9/2020 9:50 6:44:22 Fuel Generator failure (Fuel issue) Fuel team is aware since 7/9/2020 4:15 PM , ETR to be provided INC403891 HDS324 RUE DU PORT Ouest Ericsson 2G D Talkpool 7/9/2020 10:20 6:14:22 Power Generator failure (Indeterminate) Team is on site. INC403953 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 7/9/2020 10:42 5:52:22 Power Generator failure (Indeterminate) Head cylinder faulty, Follow up is ongoing INC404013 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 7/9/2020 11:47 4:47:22 Power Generator failure (Indeterminate) team hasn't got the hpu cage key, follow up is ongoing. INC403997 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 7/9/2020 12:02 4:32:22 Transmission Affected by the Transmission issue at the main site Affected by Fiber issue SDH008-SDH016 INC403997 HDN214 DONDON Nord Ericsson 3G C Talkpool 7/9/2020 12:02 4:32:22 Transmission Affected by the Transmission issue at the main site Affected by Fiber issue SDH008-SDH016 INC404121 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/9/2020 13:31 3:03:22 Power Generator failure (Indeterminate) ETA 3:30 expired; new update is still expected from TP. INC404159 HDN248 SAINTE_SUZANNE Nord-Est Ericsson 2G D Talkpool 7/9/2020 14:43 1:51:22 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC404072 HDN184 MORNE LUBLANC Nord-Ouest Ericsson 2G D Talkpool 7/9/2020 14:50 1:44:22 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC404072 HDN331 MORNE BAMBOU Nord-Ouest Ericsson 2G D Talkpool 7/9/2020 14:50 1:44:22 Dependent Affected by the power issue at the main site Affected by HDN184 INC404154 HAIDO283 MARIANI_12 Port-au-Prince ZTE 2G+3G B Talkpool 7/9/2020 15:01 1:33:22 Power Generator failure (Indeterminate) Team has been informed; ETA 5:20 pm. INC404156 HAIDO622 BIZOTON_ 61 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/9/2020 15:04 1:30:22 Power Generator failure (Indeterminate) Team has been informed; ETA 5:40 pm. INC404080 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 7/9/2020 15:21 1:13:22 Dependent Affected by the power issue at the main site Affected HDC224 INC404080 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 7/9/2020 15:21 1:13:22 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 10377 bytes Desc: image003.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 2390 bytes Desc: image001.jpg URL: From Magdala.Jean at digicelgroup.com Thu Jul 9 15:07:55 2020 From: Magdala.Jean at digicelgroup.com (Magdala Jean Casseus) Date: Thu, 9 Jul 2020 21:07:55 +0000 Subject: [Rantt] HDS303 || UGP&FONKOZE MARIGOT || SERVICE DOWN Message-ID: Hello Eddy/Serge, Would you please help us to troubleshoot the E1 connection below for the customer Fonkoze and UGP in the site HDS303? HDS303 : 1/7/4C; 1/7/4D Best regards, [cid:image003.jpg at 01D3045E.BF316A40] Jean Magdala ICT Digicel Business 151, Angle Avenue Jean Paul II et Impasse Duverger Port-au-Prince Haiti +509 3700-7919 | digicelgroup.com From: Markendy NICOLAS [mailto:markendy.nicolas at talkpool.com] Sent: Thursday, July 9, 2020 8:47 AM To: Magdala Jean Casseus ; Haiti Noc ; Jithin J Singh (jithin.j.singh at talkpool.com) ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; Gerry Bolante (Gerry.Bolante at talkpool.com) ; 'David C.Vielot' Cc: HAI_BSE ; Hai_Business_p2p_Support ; Jean Arleff Israel Chery Subject: [EXTERNAL] Re: [Ran] HDS303 || UGP&FONKOZE MARIGOT || SERVICE DOWN Hello Magdala, The LTU installed is suspected faulty . We will collect another one from our stock Next update will be provided later Rgds, Markendy NICOLAS Sent from my Samsung Galaxy smartphone -------- Original message -------- From: Magdala Jean Casseus Date: 7/9/20 8:19 AM (GMT-04:00) To: Haiti Noc , "Jithin J Singh (jithin.j.singh at talkpool.com)" , "'ran at tpmanagementsa.com'" , "'rantt at tpmanagementsa.com'" , "Gerry Bolante (Gerry.Bolante at talkpool.com)" , "'David C.Vielot'" Cc: HAI_BSE , Hai_Business_p2p_Support , Jean Arleff Israel Chery Subject: Re: [Ran] HDS303 || UGP&FONKOZE MARIGOT || SERVICE DOWN Any update please? [Image removed by sender. cid:image003.jpg at 01D3045E.BF316A40] Jean Magdala ICT Digicel Business 151, Angle Avenue Jean Paul II et Impasse Duverger Port-au-Prince Haiti +509 3700-7919 | digicelgroup.com From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Wednesday, July 8, 2020 4:50 PM To: Jithin J Singh (jithin.j.singh at talkpool.com) ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; Gerry Bolante (Gerry.Bolante at talkpool.com) ; 'David C.Vielot' Cc: HAI_BSE ; Hai_Business_p2p_Support ; Magdala Jean Casseus ; Jean Arleff Israel Chery ; Haiti Noc Subject: RE: HDS303 || UGP&FONKOZE MARIGOT || SERVICE DOWN David, As discussed, please send a team to check the ICT below. TAS258773 NOC Team From: Magdala Jean Casseus > Sent: Wednesday, July 8, 2020 4:37 PM To: Haiti Noc >; Jean Arleff Israel Chery >; Jean Rosebert Dorcely > Cc: HAI_BSE >; Hai_Business_p2p_Support > Subject: HDS303 || UGP&FONKOZE MARIGOT || SERVICE DOWN Hi Noc, Could you please help us to send a Team to check the service below. R?f?rence No : INC403535 [Image removed by sender.] Regards, [cid:image003.jpg at 01D3045E.BF316A40] Jean Magdala ICT Digicel Business 151, Angle Avenue Jean Paul II et Impasse Duverger Port-au-Prince Haiti +509 3700-7919 | digicelgroup.com ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 2380 bytes Desc: image002.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 546 bytes Desc: image003.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.jpg Type: image/jpeg Size: 1112 bytes Desc: image004.jpg URL: From Eddy.Jean-Baptiste at digicelgroup.com Thu Jul 9 15:46:41 2020 From: Eddy.Jean-Baptiste at digicelgroup.com (Eddy Jean-Baptiste) Date: Thu, 9 Jul 2020 21:46:41 +0000 Subject: [Rantt] HDS303 || UGP&FONKOZE MARIGOT || SERVICE DOWN In-Reply-To: References: Message-ID: Hi Magdala , Field Team should go at HEXAGONE to clear LOS alarm on TNHDO057X LTU 7 POS 2A Best Regards [cid:image003.jpg at 01D3045E.BF316A40] Eddy Jean-Baptiste Transmission Engineer Digicel Haiti 151, Angle Avenue Jean Paul II et Impasse Duverger | Haiti +509 37007995 | digicelhaiti.com From: Magdala Jean Casseus Sent: Thursday, July 9, 2020 5:08 PM To: Markendy NICOLAS ; Haiti Noc ; Jithin J Singh (jithin.j.singh at talkpool.com) ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; Gerry Bolante (Gerry.Bolante at talkpool.com) ; 'David C.Vielot' ; Eddy Jean-Baptiste ; Hai_Tech_TX ; Serge Ricardo Plaisimond Cc: HAI_BSE ; Hai_Business_p2p_Support ; Jean Arleff Israel Chery ; Hai_Tech_Transmission ; Louisy Nosly Subject: HDS303 || UGP&FONKOZE MARIGOT || SERVICE DOWN Hello Eddy/Serge, Would you please help us to troubleshoot the E1 connection below for the customer Fonkoze and UGP in the site HDS303? HDS303 : 1/7/4C; 1/7/4D Best regards, [cid:image003.jpg at 01D3045E.BF316A40] Jean Magdala ICT Digicel Business 151, Angle Avenue Jean Paul II et Impasse Duverger Port-au-Prince Haiti +509 3700-7919 | digicelgroup.com From: Markendy NICOLAS [mailto:markendy.nicolas at talkpool.com] Sent: Thursday, July 9, 2020 8:47 AM To: Magdala Jean Casseus >; Haiti Noc >; Jithin J Singh (jithin.j.singh at talkpool.com) >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; Gerry Bolante > (Gerry.Bolante at talkpool.com) >; 'David C.Vielot' > Cc: HAI_BSE >; Hai_Business_p2p_Support >; Jean Arleff Israel Chery > Subject: [EXTERNAL] Re: [Ran] HDS303 || UGP&FONKOZE MARIGOT || SERVICE DOWN Hello Magdala, The LTU installed is suspected faulty . We will collect another one from our stock Next update will be provided later Rgds, Markendy NICOLAS Sent from my Samsung Galaxy smartphone -------- Original message -------- From: Magdala Jean Casseus > Date: 7/9/20 8:19 AM (GMT-04:00) To: Haiti Noc >, "Jithin J Singh (jithin.j.singh at talkpool.com)" >, "'ran at tpmanagementsa.com'" >, "'rantt at tpmanagementsa.com'" >, "Gerry Bolante > (Gerry.Bolante at talkpool.com)" >, "'David C.Vielot'" > Cc: HAI_BSE >, Hai_Business_p2p_Support >, Jean Arleff Israel Chery > Subject: Re: [Ran] HDS303 || UGP&FONKOZE MARIGOT || SERVICE DOWN Any update please? [Image removed by sender. cid:image003.jpg at 01D3045E.BF316A40] Jean Magdala ICT Digicel Business 151, Angle Avenue Jean Paul II et Impasse Duverger Port-au-Prince Haiti +509 3700-7919 | digicelgroup.com From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Wednesday, July 8, 2020 4:50 PM To: Jithin J Singh (jithin.j.singh at talkpool.com) >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; Gerry Bolante > (Gerry.Bolante at talkpool.com) >; 'David C.Vielot' > Cc: HAI_BSE >; Hai_Business_p2p_Support >; Magdala Jean Casseus >; Jean Arleff Israel Chery >; Haiti Noc > Subject: RE: HDS303 || UGP&FONKOZE MARIGOT || SERVICE DOWN David, As discussed, please send a team to check the ICT below. TAS258773 NOC Team From: Magdala Jean Casseus > Sent: Wednesday, July 8, 2020 4:37 PM To: Haiti Noc >; Jean Arleff Israel Chery >; Jean Rosebert Dorcely > Cc: HAI_BSE >; Hai_Business_p2p_Support > Subject: HDS303 || UGP&FONKOZE MARIGOT || SERVICE DOWN Hi Noc, Could you please help us to send a Team to check the service below. R?f?rence No : INC403535 [Image removed by sender.] Regards, [cid:image003.jpg at 01D3045E.BF316A40] Jean Magdala ICT Digicel Business 151, Angle Avenue Jean Paul II et Impasse Duverger Port-au-Prince Haiti +509 3700-7919 | digicelgroup.com ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 2390 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image005.jpg Type: image/jpeg Size: 1608 bytes Desc: image005.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image006.jpg Type: image/jpeg Size: 433 bytes Desc: image006.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image007.jpg Type: image/jpeg Size: 686 bytes Desc: image007.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 9 15:56:14 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 9 Jul 2020 21:56:14 +0000 Subject: [Rantt] LOF and lost contact on OBLEON DIR LA_TRAMBLAY In-Reply-To: References: Message-ID: David/Jithin, Can you please provide the update for this request below. NOC Team From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Thursday, July 9, 2020 11:45 AM To: Jithin J Singh (jithin.j.singh at talkpool.com) ; 'David C.Vielot' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; Gerry Bolante (Gerry.Bolante at talkpool.com) Cc: Shamir Stephane Supreme ; Francois Boyer ; Eng Teck Ng ; Eddy Jean-Baptiste ; Haiti Noc ; Hai_Tech_Transmission ; Weby Julnot Subject: RE: LOF and lost contact on OBLEON DIR LA_TRAMBLAY David, As discussed, please send a team at ACIERIE to satisfy the request below. TAS259121 NOC Team From: Eddy Jean-Baptiste > Sent: Thursday, July 9, 2020 11:16 AM To: Haiti Noc >; Hai_Tech_Transmission >; Weby Julnot > Cc: Shamir Stephane Supreme >; Francois Boyer >; Eng Teck Ng > Subject: RE: LOF and lost contact on OBLEON DIR LA_TRAMBLAY Hi NOC, Please we need technician at ACIERIE ( Dir. Obleon ) to reset SU board. Best Regards [cid:image003.jpg at 01D3045E.BF316A40] Eddy Jean-Baptiste Transmission Engineer Digicel Haiti 151, Angle Avenue Jean Paul II et Impasse Duverger | Haiti +509 37007995 | digicelhaiti.com From: Sasoun Deronis > On Behalf Of Haiti Noc Sent: Wednesday, July 8, 2020 10:43 PM To: Haiti Noc >; Eddy Jean-Baptiste >; Hai_Tech_Transmission >; Weby Julnot > Cc: Shamir Stephane Supreme >; Francois Boyer >; Eng Teck Ng > Subject: LOF and lost contact on OBLEON DIR LA_TRAMBLAY Hi Eddy, Can you please provide update regarding the below? Alarms still persist. Regards, Sasoun Deronis [cid:image001.jpg at 01D61957.A00D8CA0] From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Wednesday, July 8, 2020 5:35 PM To: Eddy Jean-Baptiste >; Hai_Tech_Transmission >; Weby Julnot > Cc: Shamir Stephane Supreme >; Francois Boyer >; Eng Teck Ng >; Haiti Noc > Subject: LOF and lost contact on OBLEON DIR LA_TRAMBLAY Eddy, As discussed, can you please check the LOF alarm on OBLEON dir LA_TRAMBLAY [cid:image003.png at 01D6561A.38AF4F80] [cid:image004.png at 01D6561A.38AF4F80] NOC Team ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 2390 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 64635 bytes Desc: image002.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 19591 bytes Desc: image003.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.png Type: image/png Size: 87397 bytes Desc: image004.png URL: From Haiti.Noc at digicelgroup.com Thu Jul 9 16:51:10 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 9 Jul 2020 22:51:10 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 764:36:30 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 641:24:30 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel T team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 515:27:30 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 199:15:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 197:20:30 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 123:38:30 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC401981 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/5/2020 21:56 92:54:30 Transmission Transmission (Indeterminate) RAN team has been informed, more update will be share once available. INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 55:00:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402916 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 12:00 54:50:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 54:50:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403407 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 7/8/2020 10:58 31:52:30 Power Power Failure (DC Converter Failure) Dc converter faulty. Spare already collected at WH. ETR not provided yet INC403572 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 7/8/2020 18:00 24:50:30 RBS RBS Fault (Faulty Jumper) Faulty jumper must be replaced. ETR to be provided INC403668 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/8/2020 20:50 22:00:30 RBS RBS Fault (RUS failure) Faulty RUS must be replaced. ETR to be provided INC403696 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Talkpool 7/8/2020 22:33 20:17:30 RBS RBS Fault (DTRU failure) Faulty DTRU . Spare requested INC403770 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 7/9/2020 5:30 13:20:30 RBS RBS Fault (DUG Failure) Faulty DUG need to be replaced. ETR to be provided. INC402128 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/9/2020 6:03 12:47:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403659 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/9/2020 6:03 12:47:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403834 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 7/9/2020 6:30 12:20:30 RBS RBS Fault (Indeterminate) Road block due to EDH issue in the area INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 2G B Talkpool 7/9/2020 8:30 10:20:30 RBS RBS Fault (Indeterminate) Team is still on site INC403883 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/9/2020 9:56 8:54:30 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC404034 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 7/9/2020 13:00 5:50:30 RBS RBS Fault (Indeterminate) No power issue found , TX Team is already dispatched . ETA to Be provided INC403710 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/9/2020 13:14 5:36:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC404183 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G D Talkpool 7/9/2020 15:30 3:20:30 Transmission Transmission (Indeterminate) Team has been informed. ETA not provided yet. INC404087 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 7/9/2020 15:30 3:20:30 RBS RBS Fault (DRU failure) Faulty DRU . Spare requested INC404086 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 7/9/2020 15:40 3:10:30 Transmission Transmission (Indeterminate) Team has been informed. ETA not provided yet. INC404195 HDN237 LA_VICTOIRE Nord Ericsson 2G C Talkpool 7/9/2020 17:26 1:24:30 RBS RBS Fault (Indeterminate) Team is already informed . ETA to be provided INC404194 HDC320 TRIANON Centre Ericsson 2G D Talkpool 7/9/2020 17:30 1:20:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Magdala.Jean at digicelgroup.com Thu Jul 9 16:58:52 2020 From: Magdala.Jean at digicelgroup.com (Magdala Jean Casseus) Date: Thu, 9 Jul 2020 22:58:52 +0000 Subject: [Rantt] HDS303 || UGP&FONKOZE MARIGOT || SERVICE DOWN In-Reply-To: References: Message-ID: Hi Nosly, Could you please help us with the issue below. Regards. [cid:image003.jpg at 01D3045E.BF316A40] Jean Magdala ICT Digicel Business 151, Angle Avenue Jean Paul II et Impasse Duverger Port-au-Prince Haiti +509 3700-7919 | digicelgroup.com From: Eddy Jean-Baptiste Sent: Thursday, July 9, 2020 5:47 PM To: Magdala Jean Casseus ; Markendy NICOLAS ; Haiti Noc ; Jithin J Singh (jithin.j.singh at talkpool.com) ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; Gerry Bolante (Gerry.Bolante at talkpool.com) ; 'David C.Vielot' ; Hai_Tech_TX ; Serge Ricardo Plaisimond Cc: HAI_BSE ; Hai_Business_p2p_Support ; Jean Arleff Israel Chery ; Hai_Tech_Transmission ; Louisy Nosly Subject: RE: HDS303 || UGP&FONKOZE MARIGOT || SERVICE DOWN Hi Magdala , Field Team should go at HEXAGONE to clear LOS alarm on TNHDO057X LTU 7 POS 2A Best Regards [cid:image003.jpg at 01D3045E.BF316A40] Eddy Jean-Baptiste Transmission Engineer Digicel Haiti 151, Angle Avenue Jean Paul II et Impasse Duverger | Haiti +509 37007995 | digicelhaiti.com From: Magdala Jean Casseus > Sent: Thursday, July 9, 2020 5:08 PM To: Markendy NICOLAS >; Haiti Noc >; Jithin J Singh (jithin.j.singh at talkpool.com) >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; Gerry Bolante > (Gerry.Bolante at talkpool.com) >; 'David C.Vielot' >; Eddy Jean-Baptiste >; Hai_Tech_TX >; Serge Ricardo Plaisimond > Cc: HAI_BSE >; Hai_Business_p2p_Support >; Jean Arleff Israel Chery >; Hai_Tech_Transmission >; Louisy Nosly > Subject: HDS303 || UGP&FONKOZE MARIGOT || SERVICE DOWN Hello Eddy/Serge, Would you please help us to troubleshoot the E1 connection below for the customer Fonkoze and UGP in the site HDS303? HDS303 : 1/7/4C; 1/7/4D Best regards, [cid:image003.jpg at 01D3045E.BF316A40] Jean Magdala ICT Digicel Business 151, Angle Avenue Jean Paul II et Impasse Duverger Port-au-Prince Haiti +509 3700-7919 | digicelgroup.com From: Markendy NICOLAS [mailto:markendy.nicolas at talkpool.com] Sent: Thursday, July 9, 2020 8:47 AM To: Magdala Jean Casseus >; Haiti Noc >; Jithin J Singh (jithin.j.singh at talkpool.com) >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; Gerry Bolante > (Gerry.Bolante at talkpool.com) >; 'David C.Vielot' > Cc: HAI_BSE >; Hai_Business_p2p_Support >; Jean Arleff Israel Chery > Subject: [EXTERNAL] Re: [Ran] HDS303 || UGP&FONKOZE MARIGOT || SERVICE DOWN Hello Magdala, The LTU installed is suspected faulty . We will collect another one from our stock Next update will be provided later Rgds, Markendy NICOLAS Sent from my Samsung Galaxy smartphone -------- Original message -------- From: Magdala Jean Casseus > Date: 7/9/20 8:19 AM (GMT-04:00) To: Haiti Noc >, "Jithin J Singh (jithin.j.singh at talkpool.com)" >, "'ran at tpmanagementsa.com'" >, "'rantt at tpmanagementsa.com'" >, "Gerry Bolante > (Gerry.Bolante at talkpool.com)" >, "'David C.Vielot'" > Cc: HAI_BSE >, Hai_Business_p2p_Support >, Jean Arleff Israel Chery > Subject: Re: [Ran] HDS303 || UGP&FONKOZE MARIGOT || SERVICE DOWN Any update please? [Image removed by sender. cid:image003.jpg at 01D3045E.BF316A40] Jean Magdala ICT Digicel Business 151, Angle Avenue Jean Paul II et Impasse Duverger Port-au-Prince Haiti +509 3700-7919 | digicelgroup.com From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Wednesday, July 8, 2020 4:50 PM To: Jithin J Singh (jithin.j.singh at talkpool.com) >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; Gerry Bolante > (Gerry.Bolante at talkpool.com) >; 'David C.Vielot' > Cc: HAI_BSE >; Hai_Business_p2p_Support >; Magdala Jean Casseus >; Jean Arleff Israel Chery >; Haiti Noc > Subject: RE: HDS303 || UGP&FONKOZE MARIGOT || SERVICE DOWN David, As discussed, please send a team to check the ICT below. TAS258773 NOC Team From: Magdala Jean Casseus > Sent: Wednesday, July 8, 2020 4:37 PM To: Haiti Noc >; Jean Arleff Israel Chery >; Jean Rosebert Dorcely > Cc: HAI_BSE >; Hai_Business_p2p_Support > Subject: HDS303 || UGP&FONKOZE MARIGOT || SERVICE DOWN Hi Noc, Could you please help us to send a Team to check the service below. R?f?rence No : INC403535 [Image removed by sender.] Regards, [cid:image003.jpg at 01D3045E.BF316A40] Jean Magdala ICT Digicel Business 151, Angle Avenue Jean Paul II et Impasse Duverger Port-au-Prince Haiti +509 3700-7919 | digicelgroup.com ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 2380 bytes Desc: image002.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 2390 bytes Desc: image003.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.jpg Type: image/jpeg Size: 1608 bytes Desc: image004.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image005.jpg Type: image/jpeg Size: 433 bytes Desc: image005.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image006.jpg Type: image/jpeg Size: 686 bytes Desc: image006.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 9 17:47:08 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 9 Jul 2020 23:47:08 +0000 Subject: [Rantt] NOC SITES REPORT updated for this July 9th, 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this July 9th, 2020 till 7:00 PM > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 455:57:28 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 295:18:28 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 94:53:28 Transmission Transmission (Indeterminate) TX team is still working on this case. Next update to share when available INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/6/2020 3:18 88:17:28 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for refueling, 12:00 Pm. INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 74:59:28 RBS RBS Fault (DUW failure) Spare DUW already collected , RNC team is working on another 1st, ETR to be provided INC402869 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 11:43 55:52:28 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC403145 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D O&M_Fuel 7/7/2020 21:38 45:57:28 Fuel Generator failure (Indeterminate) Fuel team is informed since (7/8/2020) at 10:30 AM. ETR will be provided them INC403145 HDO400 FORET_DES_PINS Ouest Ericsson 2G D O&M FUEL 7/7/2020 21:38 45:57:28 Dependent Affected by the fuel issue at the main site Affected by HDO348. INC403145 HDO453 BOUKAN CHAT Ouest Ericsson 2G D O&M FUEL 7/7/2020 21:38 45:57:28 Dependent Affected by the fuel issue at the main site Affected by HDO348. INC403491 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/8/2020 13:33 30:02:28 Fuel Generator failure (Fuel issue) Power Team is informed, ETA 07:30 PM. INC403643 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 7/8/2020 18:12 25:23:28 Power Power Failure (Indeterminate) Rectifiers faulty , waiting for pictures to confirm INC403589 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/8/2020 19:10 24:25:28 Transmission Transmission (RAU failure) Faulty RAU 15/11 PH, Spare needed ETA to be provided. INC403722 HAIDC003 PIERRE_PAYEN Artibonite Huawei 2G+3G+LTE B Talkpool 7/8/2020 23:56 19:39:28 Power Generator Failure (Regulator) AVR faulty , waiting for next feedback INC403811 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 7/9/2020 0:32 19:03:28 Power Generator failure (Indeterminate) Access is blocked by population on the area. INC403832 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 7/9/2020 5:14 14:21:28 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403771 HDO367 DARBONNE Ouest Ericsson 2G+3G A Talkpool 7/9/2020 5:58 13:37:28 Power Generator failure (Indeterminate) TP report 4 Batteries Backup are faulty on site, Follow up is ongoing. INC403771 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 7/9/2020 5:58 13:37:28 Dependent Affected by the power issue at the main site Affected by HDO367 INC403771 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 7/9/2020 5:58 13:37:28 Dependent Affected by the power issue at the main site Affected by HDO367 INC403903 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/9/2020 8:18 11:17:28 Power Generator failure (Indeterminate) Team cannot work at the site due to access blocked by bandits. INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 7/9/2020 8:30 11:05:28 Transmission RBS Fault (DUW failure) DUW faulty , spare part needed INC403795 HDC269 PETITE_RIVIERE Artibonite Ericsson 3G B Talkpool 7/9/2020 9:18 10:17:28 RBS RBS Fault (DUW failure) DUW faulty , spare part needed INC403882 HAIDO390 RUE DU PORT Ouest Ericsson 3G A Talkpool 7/9/2020 9:44 9:51:28 RBS RBS Fault (DUW failure) DUW Faulty needed to be replaced. Follow up is ongoing INC403941 HDC174 NAN FORT Artibonite Ericsson 2G D O&M FUEL 7/9/2020 9:50 9:45:28 Fuel Generator failure (Fuel issue) Fuel team is aware since 7/9/2020 4:15 PM , ETR to be provided INC403891 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 7/9/2020 10:20 9:15:28 Power Generator failure (Indeterminate) team hasn't got the New hpu key,follow up is ongoing. INC403953 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 7/9/2020 10:42 8:53:28 Power Generator failure (Indeterminate) Head cylinder faulty, Follow up is ongoing INC404013 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 7/9/2020 11:47 7:48:28 Power Generator failure (Indeterminate) team has got the hpu cage key,ETA 07:40 PM. INC404080 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 7/9/2020 15:21 4:14:28 Power Power Failure (Indeterminate) Team has been informed. ETA8:15 PM INC404080 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 7/9/2020 15:21 4:14:28 Dependent Affected by the power issue at the main site Affected HDC224 INC404093 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/9/2020 16:25 3:10:28 Power Generator failure (Indeterminate) Faulty radiator need to be changed. Spare part requested. ETR not provided yet. INC404187 HDO402 LAFITEAU Ouest Huawei 2G+3G B Talkpool 7/9/2020 16:49 2:46:28 Power Power Failure (Indeterminate) Team has been informed. ETA 8;15 PM INC404189 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/9/2020 17:01 2:34:28 Power Generator failure (Indeterminate) Team has been informed; ETA 8:10 am. INC402601 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/9/2020 17:10 2:25:28 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC404190 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/9/2020 17:12 2:23:28 Power Generator failure (Indeterminate) Team is informed, ETA 07:40 PM. INC404206 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/9/2020 17:34 2:01:28 Power Generator failure (Indeterminate) Team has been informed; ETA 8:10 am. INC404206 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/9/2020 17:34 2:01:28 Dependent Affected by the power issue at the main site Affected by HDO592. INC404311 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/9/2020 18:26 1:09:28 Power Generator failure (Indeterminate) Team has been informed; ETA not available yet. INC404310 HDN104 MAROUGE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 1:07:28 Power Power Failure (Indeterminate) Team has been dispatched , ETA not yet provided INC404309 HDN320 MAROUGE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 1:07:28 Power Power Failure (Indeterminate) Team has been dispatched , ETA not yet provided INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Talkpool 7/9/2020 18:32 1:03:28 RBS Generator failure (Indeterminate) Team has been dispatched , ETA not yet provided INC404216 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/9/2020 18:35 1:00:28 Power Generator failure (Indeterminate) Team has been informed; ETA not available yet. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 765:21:28 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 642:09:28 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel T team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 516:12:28 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 200:00:28 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 198:05:28 RBS RBS Fault (RUS failure) RUS01B3 faulty, Team is on site INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 124:23:28 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC401981 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/5/2020 21:56 93:39:28 Transmission Transmission (Indeterminate) RAN team has been informed, more update will be share once available. INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 55:45:28 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402916 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 12:00 55:35:28 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 55:35:28 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403407 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 7/8/2020 10:58 32:37:28 Power Power Failure (DC Converter Failure) Dc converter faulty. Spare already collected at WH. ETR not provided yet INC403572 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 7/8/2020 18:00 25:35:28 RBS RBS Fault (Faulty Jumper) Faulty jumper must be replaced. ETR to be provided INC403668 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/8/2020 20:50 22:45:28 RBS RBS Fault (RUS failure) Faulty RUS must be replaced. ETR to be provided INC403696 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Talkpool 7/8/2020 22:33 21:02:28 RBS RBS Fault (DTRU failure) Faulty DTRU . Spare requested INC403770 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 7/9/2020 5:30 14:05:28 RBS RBS Fault (DUG Failure) Faulty DUG need to be replaced. ETR to be provided. INC402128 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/9/2020 6:03 13:32:28 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403659 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/9/2020 6:03 13:32:28 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403834 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 7/9/2020 6:30 13:05:28 RBS RBS Fault (Indeterminate) Road block due to EDH issue in the area INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 2G B Talkpool 7/9/2020 8:30 11:05:28 RBS RBS Fault (Indeterminate) Team is still on site INC403883 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/9/2020 9:56 9:39:28 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC404034 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 7/9/2020 13:00 6:35:28 RBS RBS Fault (Indeterminate) No power issue found , TX Team is already dispatched . ETA to Be provided INC403710 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/9/2020 13:14 6:21:28 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC404087 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 7/9/2020 15:30 4:05:28 RBS RBS Fault (DRU failure) Faulty DRU . Spare requested INC404183 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G D Talkpool 7/9/2020 15:30 4:05:28 Transmission Transmission (Indeterminate) Team has been informed. ETA not provided yet. INC404086 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 7/9/2020 15:40 3:55:28 Transmission Transmission (Indeterminate) Team has been informed. ETA not provided yet. INC404195 HDN237 LA_VICTOIRE Nord Ericsson 2G C Talkpool 7/9/2020 17:26 2:09:28 RBS RBS Fault (Indeterminate) Team is already informed . ETA to be provided INC404194 HDC320 TRIANON Centre Ericsson 2G D Talkpool 7/9/2020 17:30 2:05:28 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC403739 HAIDO638 DEBROSSE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/9/2020 1:49 7/9/2020 6:35 4:46:00 4:00:00 Not Compliant Power Generator failure (Radiator failure) Radiator cape loose Need to be justified Radiator cape has been adjusted. 1 and 1/2 gallon of coolant added. INC403744 HDO296 MORNE_HERCULE_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/9/2020 1:54 7/9/2020 8:55 7:01:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Front seal failure Need to be justified 1 gallon of oil added. INC403700 HDO146 RUE_ROSA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/8/2020 22:47 7/9/2020 10:49 12:02:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) CPS battery alarm Need to be justified Alarm has been reset. INC403694 HAIDO263 RUE SYLVIA_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/8/2020 22:28 7/9/2020 8:43 10:15:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Faulty oil filter. Need to be justified 1 gallon of oil added. INC403823 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/9/2020 2:49 7/9/2020 14:21 11:32:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Portable genset is out of fuel Fuel Delivery Delay The portable genset has been refilled by TP team. INC403823 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/9/2020 2:49 7/9/2020 14:21 11:32:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDO592 Cascaded Site is back in service once issue is solved at the main site. INC403909 HDO146 RUE_ROSA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/9/2020 8:51 7/9/2020 14:53 6:02:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC403799 HAIDO557 MARCHE_GASTON Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/9/2020 6:50 7/9/2020 23:34 16:44:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) ECU data failed Need to be justified ECU has been reset. INC403799 HAIDO562 RUELLE_JUSTE_MARIANI Port-au-Prince ZTE 2G+3G B Talkpool 7/9/2020 9:54 7/9/2020 23:34 13:40:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO557 Cascaded Site is back in service once issue is solved at the main site. INC403799 HAIDO283 MARIANI_12 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/9/2020 9:54 7/9/2020 23:34 13:40:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO557 Cascaded Site is back in service once issue is solved at the main site. INC403799 HAIDO154 ROUTES_DES_RAILS Port-au-Prince ZTE 2G+3G A Talkpool 7/9/2020 9:54 7/9/2020 23:34 13:40:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO557 Cascaded Site is back in service once issue is solved at the main site. INC403799 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G A Talkpool 7/9/2020 9:54 7/9/2020 23:34 13:40:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO557 Cascaded Site is back in service once issue is solved at the main site. INC403799 HAIDO015 MORNE_DELIVRANS Port-au-Prince ZTE 2G+3G A Talkpool 7/9/2020 9:54 7/9/2020 23:34 13:40:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO557 Cascaded Site is back in service once issue is solved at the main site. INC403768 HAIDO186 TI_PLACE_CAZEAU Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/9/2020 5:21 7/9/2020 11:33 6:12:00 4:00:00 Not Compliant Power Generator failure (Battery Failure) Batteries terminals loose contact. Need to be justified Batteries terminales have been tighted. INC403593 HDO242 GRAN_RAVINE Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 7/8/2020 19:41 7/9/2020 12:28 16:47:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Main tank empty Fuel Delivery Delay 200 gallons of Fuel added, and genset was restarted. INC403738 HAIDO574 RANCH_DUVALIER_II Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 7/9/2020 1:38 7/9/2020 12:28 10:50:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Main tank empty Fuel Delivery Delay Fuel added, and genset was restarted. INC403791 HDO054 PROMOBANK_PLAZA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/9/2020 7:54 7/9/2020 12:16 4:22:00 4:00:00 Not Compliant Power Generator failure (High temperature) fan belt broken Need to be justified fan belt has been replaced and 1/2 gallon of oil added. INC403754 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/9/2020 3:09 7/9/2020 14:54 11:45:00 4:00:00 Not Compliant Power Generator Failure (Engine Knocking ) Engine knocking Need to be justified Backup genset has been installed. INC403349 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/8/2020 11:10 7/9/2020 14:13 27:03:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Faulty RSP Spare RCA and resolution details to be provided by the contractor INC403349 HDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/8/2020 11:10 7/9/2020 14:13 27:03:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Attached to HDO525 Cascaded Site is back in service once issue is solved at the main site. INC403349 HDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/8/2020 11:10 7/9/2020 14:13 27:03:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Attached to HDO525 Cascaded Site is back in service once issue is solved at the main site. INC403987 COW030 EVENT_COW Port-au-Prince Ericsson 3G+LTE A Talkpool 7/9/2020 11:40 7/9/2020 15:15 3:35:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Faulty front seal/rear seal OK 1 gallon of oil added. INC403223 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/7/2020 23:43 7/9/2020 15:24 39:41:00 4:00:00 Not Compliant Power Generator failure (Relay starter faulty) Relay starter faulty Need to be justified RCA and resolution details to be provided by the contractor INC403702 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/8/2020 20:53 7/9/2020 14:32 17:39:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Portable genset is out of fuel Fuel Delivery Delay The portable genset has been refilled by TP team. INC404154 HAIDO283 MARIANI_12 Port-au-Prince ZTE 2G+3G B Talkpool 7/9/2020 15:01 7/9/2020 16:20 1:19:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC403595 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/9/2020 13:30 7/9/2020 15:04 1:34:00 4:00:00 Compliant Power Generator failure (Indeterminate) Illegal connection. OK RCA and resolution details to be provided by the contractor INC404056 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/8/2020 11:10 7/9/2020 17:01 29:51:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC404121 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/9/2020 13:31 7/9/2020 18:24 4:53:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) indeterminate OK RCA and resolution details to be provided by the contractor INC404156 HAIDO622 BIZOTON_ 61 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/9/2020 15:04 7/9/2020 18:54 3:50:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC403707 HAIGA057 CAP-SUD Grande-Anse ZTE 2G+3G+LTE B Talkpool 7/8/2020 21:47 7/9/2020 9:21 11:34:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified restart genset after refueling INC403708 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 7/8/2020 21:56 7/9/2020 9:21 11:25:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HGA057 Need to be justified Site is back in service with the main site INC403755 HDO310 ANSE_A_GALETS Ouest Huawei 2G+3G+LTE A Talkpool 7/9/2020 5:17 7/9/2020 10:20 5:03:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified 2 gals water added and restart INC402619 HDO339 GROS_MANGLES Ouest Ericsson 2G D Talkpool 7/6/2020 20:07 7/9/2020 14:20 66:13:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Faulty AVR Need to be justified AVR has been replaced INC403773 HDC028 KISS IN HOTEL Artibonite Huawei 2G+3G+LTE B Talkpool 7/9/2020 6:08 7/9/2020 7:25 1:17:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Board has been reset and genset restarted INC403699 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 7/8/2020 22:33 7/9/2020 7:34 9:01:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temp OK 2\gal of water added and restart INC403805 HDC212 DOMOND Centre Ericsson 2G D Talkpool 7/9/2020 0:10 7/9/2020 7:34 7:24:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and restart INC403805 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 7/9/2020 0:10 7/9/2020 7:34 7:24:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Attached to HDC212 Cascaded Recovered with the main site INC403758 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/9/2020 0:10 7/9/2020 7:34 7:24:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Attached to HDC212 Cascaded Recovered with the main site INC403641 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/8/2020 21:10 7/9/2020 7:59 10:49:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Off-grid Need to be justified Restored with commercial power INC403713 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/8/2020 22:20 7/9/2020 7:59 9:39:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Off-grid Need to be justified Restored with commercial power INC403710 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/9/2020 6:03 7/9/2020 8:05 2:02:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed OK Back on air with sunsrise INC403833 HDC221 LASCAHOBAS_II Centre Ericsson 2G+3G C Talkpool 7/9/2020 6:06 7/9/2020 9:05 2:59:00 4:00:00 Compliant Power Generator failure (High temperature) High temp OK 1\gal 1/2 of oil added and genset restart INC403821 HDN154 DESMARROS Nord-Ouest Ericsson 2G D Talkpool 7/9/2020 2:26 7/9/2020 9:52 7:26:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site is but no power issue found INC403821 HDN181 PIERRETTE Nord-Ouest Ericsson 2G D Talkpool 7/9/2020 2:26 7/9/2020 9:52 7:26:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN154 Cascaded Recovered with the main site INC403662 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 7/8/2020 20:25 7/9/2020 9:07 12:42:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site is up by RCA not yet provided INC403592 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/9/2020 6:03 7/9/2020 9:25 3:22:00 4:00:00 Compliant Power Power Failure (Power connection fail) Solar system failed OK Back on aire with sunsrise INC403659 HDC318 LOBELVY Centre Ericsson 2G D Talkpool 7/9/2020 6:03 7/9/2020 10:05 4:02:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed OK Back on aire with sunsrise INC403659 HDC346 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/9/2020 6:03 7/9/2020 10:05 4:02:00 4:00:00 Not Compliant Dependent Affected by RBS issue on main site Att to HDC318 Cascaded Restored with the main site INC403133 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/9/2020 6:03 7/9/2020 9:03 3:00:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed OK Back on air with sunsrise INC403100 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Digicel 7/7/2020 20:50 7/9/2020 11:03 38:13:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Fuel tank empty OK Fuel added and restart INC403910 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 7/9/2020 8:50 7/9/2020 13:27 4:37:00 4:00:00 Not Compliant Power Transmission (NPU Failure) NPU Failure OK Cold restart made on the NPU INC403993 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 7/9/2020 11:02 7/9/2020 14:55 3:53:00 4:00:00 Compliant Power Generator failure (Indeterminate) Genset failed to start OK Genset failed to start after grid off INC403924 HAIDC021 RUE_ST_JEAN_COW Artibonite Huawei 2G+3G+LTE A Talkpool 7/9/2020 9:30 7/9/2020 13:50 4:20:00 4:00:00 Not Compliant Power Generator failure (Low Voltage) Indeterminate Need to be justified Team has reset the HPU board INC403795 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 7/9/2020 8:18 7/9/2020 15:50 7:32:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site is up but RCA and resolution are awaiting from team INC403795 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/9/2020 8:18 7/9/2020 15:50 7:32:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC265 Cascaded Restored with the main site INC403795 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/9/2020 8:18 7/9/2020 15:50 7:32:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC265 Cascaded Restored with the main site INC403966 HDC230 BOUCAN_CARRE Centre Ericsson 2G D Talkpool 7/9/2020 10:42 7/9/2020 15:12 4:30:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Off grid Need to be justified Site back on with commercial power INC403966 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 7/9/2020 10:42 7/9/2020 15:12 4:30:00 4:00:00 Not Compliant Power Affected by the power issue at the main site Attached to HDC230 Cascaded Restored with the main site INC403854 HDC279 RAC_ORANGE Artibonite Ericsson 2G D Talkpool 7/9/2020 8:06 7/9/2020 16:20 8:14:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site is up but RCA and resolution are awaiting from team INC403854 HDN269 BOIS LAURENCE Nord-Est Ericsson 2G D Talkpool 7/9/2020 8:06 7/9/2020 16:20 8:14:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Att to HDC279 Cascaded Back on air with the main site INC404132 HDC250 CANAL_BOIS Artibonite Huawei 2G+3G+LTE C Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDC119 RUE_VOLTAIRE Artibonite Huawei 2G+3G+LTE B Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDC120 HABITATION_DOCIME Artibonite Huawei 2G+3G D Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HAIDC013 CHEMIN_NEUF Artibonite Huawei 2G+3G+LTE B Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDC122 BIVAC_SDH Artibonite Huawei 2G+3G+LTE A Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDC104 CELINE Artibonite Huawei 2G+3G+LTE B Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HAIDC112 ASSIPHA Artibonite Huawei 2G+3G+LTE B Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HAIDC111 RADIO_INTREPIDE Artibonite Huawei 2G+3G+LTE B Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HAIDC293 SOUVENANCE Artibonite Huawei 2G D Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDC100 BIGOT Artibonite Huawei 2G+3G B Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDC106 HAUT_DESCAHOS Artibonite Huawei 2G+3G+LTE B Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDC123 RUE_VINCENT Artibonite Huawei 2G D Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDC020 MORNE_FORT_COW Artibonite Huawei 2G+3G+LTE B Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HAIDC108 BIENAC Artibonite Huawei 2G+3G+LTE B Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDC028 KISS IN HOTEL Artibonite Huawei 2G+3G+LTE B Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HAIDC029 CHARRETTES Artibonite Huawei 2G C Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDC110 CHATELAIN Artibonite Huawei 2G+3G+LTE B Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HAIDC024 ST_MARC CITY_COW Artibonite Huawei 2G+3G+LTE A Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDC017 BLAUCKAUS_ SM Artibonite Huawei 2G+3G+LTE B Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDC109 KASOLEY Artibonite Huawei 2G+3G+LTE A Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDC018 VENOTTE Artibonite Huawei 2G+3G C Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDC114 CEPRENNE Artibonite Huawei 2G+3G+LTE B Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDC118 RUE_ODPG_SYLLION Artibonite Huawei 2G+3G+LTE A Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDC031 TERRE_BLANCHE_ST MARC Artibonite Huawei 2G A Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDC105 BWADOM Artibonite Huawei 2G+3G+LTE C Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDC010 PONT_TAMBOUR Artibonite Huawei 2G+3G+LTE A Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HAIDC027 TROIS POINTS Artibonite Huawei 2G D Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDC116 BIENAC_22 Artibonite Huawei 2G+3G+LTE B Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDC007 PIVERT Artibonite Huawei 2G+3G+LTE B Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HAIDC117 PRAVILE Artibonite Huawei 2G+3G+LTE B Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G C Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HAIDC005 SAINT_MARC Artibonite Huawei 2G+3G+LTE A Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDC113 JUBILEE Artibonite Huawei 2G+3G+LTE B Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDC014 FLEURANCEAU Artibonite Huawei 2G+3G+LTE A Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDC102 CHACHOU_HOTEL Artibonite Huawei 2G+3G+LTE B Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDC008 CAMP_MARY Artibonite Huawei 2G+3G B Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDC103 CHACHOU_MARKET Artibonite Huawei 2G+3G+LTE B Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDC107 PONT_KENEP Artibonite Huawei 2G+3G+LTE B Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HAIDC022 MORNE_BEL_AIR Artibonite Huawei 2G+3G+LTE B Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDC019 BOIS NEUF_ST MARC Artibonite Huawei 2G+3G C Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDC025 BOIS NEUF Artibonite Huawei 2G+3G B Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDC004 FRECYNEAU Artibonite Huawei 2G+3G+LTE B Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE B Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDC011 CITE_KEBREAU Artibonite Huawei 2G+3G+LTE A Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDC101 SAINTILUS Artibonite Huawei 2G+3G+LTE B Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDN221 PLAINE_DU_NORD Nord Ericsson 3G B Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDN119 RUE_AGENOR Nord-Ouest Ericsson 3G B Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDN044 VIGIE Nord Ericsson 3G A Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDC151 MAIRIE GWOMON Artibonite Ericsson 3G D Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDN245 BAS_LIMBE Nord Ericsson 3G B Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDN218 TERRIER_ROUGE Nord-Est Ericsson 3G C Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDN224 BORGNE Nord Ericsson 3G B Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDN328 PARC CARACOL II Nord-Est Ericsson 3G D Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 3G A Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDN208 LIMBE Nord Ericsson 3G A Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDN900 RIVAL HOTEL_MIC Nord Ericsson 3G D Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDC220 MAISSADE Centre Ericsson 3G B Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDC265 BARRIERE_CASTERA Artibonite Ericsson 3G A Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDC270 CRETE_A_PIEROT Artibonite Ericsson 3G B Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDN211 MILOT Nord Ericsson 3G B Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDN217 TROU_DU_NORD Nord-Est Ericsson 3G A Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDN231 DEPHASIEN Nord-Est Ericsson 3G B Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDC260 DESSALINES Artibonite Ericsson 3G A Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDN260 PREVAL Nord Ericsson 3G B Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDN327 PARC CARACOL Nord-Est Ericsson 3G C Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDN103 LA_POINTE Nord-Ouest Ericsson 3G A Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HAIDN230 NAN_CHAMPS Nord-Est Ericsson 3G C Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDC152 GWOMON_KPEGM Artibonite Ericsson 3G B Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDO420 LA GONAVE_RNDDH Ouest Ericsson 3G D Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDN113 NAN_GRIGRI Nord-Ouest Ericsson 3G A Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDN205 FORT_LIBERTE Nord-Est Ericsson 3G B Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDN108 DESGRANGES Nord-Ouest Ericsson 3G A Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 3G B Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDC255 BOUDET Artibonite Ericsson 3G A Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDN100 CITE_HEROLIENNE Nord-Ouest Ericsson 3G A Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDN101 BOIS_DU_LAC Nord-Ouest Ericsson 3G B Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDC253 ENNERY Artibonite Ericsson 3G C Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDN110 HOTEL_KAF Nord-Ouest Ericsson 3G A Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 3G B Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 3G A Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HAIDN001 BREDA Nord ZTE 2G+3G+LTE A Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HAIDN002 FORT_ST_MICHEL Nord ZTE 2G+3G A Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HAIDN003 VERTIERE Nord ZTE 2G+3G+LTE A Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HAIDN046 #N/A #N/A ZTE 2G+3G+LTE #N/A Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HAIDN310 LABADEE_CHOBIER Nord ZTE 2G+3G+LTE C Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HAIDN312 BALAN Nord ZTE 2G+3G C Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HAIDN313 LORY Nord ZTE 2G+3G C Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HAIDN315 MONTOLON Nord ZTE 2G D Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HAIDN271 CERCLE EN VILLE Nord ZTE 2G+3G C Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HAIDN283 QUARTIER_MORIN_II Nord ZTE 2G+3G C Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HAIDN201 LIMONADE Nord ZTE 2G+3G+LTE A Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HAIDN220 LABADIE Nord ZTE 2G+3G+LTE C Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HAIDN228 BODME_LIMONADE Nord ZTE 2G+3G+LTE C Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HAIDN041 GALMAN Nord ZTE 2G+3G+LTE C Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HAIDN042 TI SEZON Nord ZTE 2G+3G+LTE C Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HAIDN045 BERGER Nord ZTE 2G+3G D Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HAIDN200 QUARTIER_MORIN Nord ZTE 2G+3G+LTE A Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HAIDN039 BALAN Nord ZTE 2G+3G B Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HAIDN040 Vaudreuil 4Veh Nord ZTE 2G+3G B Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HAIDN035 RUE_DUFORT_COW Nord ZTE 2G+3G+LTE B Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HAIDN036 CITE_DU_PEUPLE Nord ZTE 2G+3G A Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HAIDN037 BLUE_HILLS_COW Nord ZTE 2G+3G+LTE B Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HAIDN038 RUE 18K Nord ZTE 2G+3G+LTE B Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HAIDN032 RUE GUY MALARY Nord ZTE 2G+3G+LTE B Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HAIDN033 BASE_AMERICAINE_COW Nord ZTE 2G+3G+LTE B Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HAIDN034 AVIATION Nord ZTE 2G+3G+LTE C Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE A Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HAIDN028 RUE 2 I Nord ZTE 2G+3G+LTE B Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HAIDN026 BAS RAVINE Nord ZTE 2G+3G+LTE A Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HAIDN029 Terre_Mais Nord ZTE 2G+3G A Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HAIDN022 HOTEL_VOYAGEUR Nord ZTE 2G+3G+LTE A Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HAIDN023 FOUJOL Nord ZTE 2G+3G+LTE B Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HAIDN024 CITE_VERTIERES Nord ZTE 2G+3G+LTE A Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HAIDN025 BAS _AVIATION Nord ZTE 2G+3G+LTE B Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HAIDN017 VAUDREUIL Nord ZTE 2G+3G+LTE A Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HAIDN018 BAS_VERTIERES Nord ZTE 2G+3G+LTE A Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HAIDN019 PETIT_ANSE Nord ZTE 2G+3G B Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HAIDN020 RUE_12N Nord ZTE 2G+3G+LTE A Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HAIDN021 ST_PHILOMENE Nord ZTE 2G+3G A Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HAIDN015 KFOU_LANMO Nord ZTE 2G+3G C Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HAIDN016 MORNE_ROUGE Nord ZTE 2G+3G+LTE B Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HAIDN013 Carenage Nord ZTE 2G+3G+LTE B Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HAIDN014 Bruno Nord ZTE 2G+3G C Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HAIDN008 BELLE_PLAINE Nord ZTE 2G+3G C Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HAIDN010 BARRIERE_BOUTEILLE Nord ZTE 2G+3G+LTE A Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HAIDN011 LOGE Nord ZTE 2G+3G+LTE A Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HAIDN012 BAND_DU_NORD Nord ZTE 2G+3G+LTE B Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HAIDN007 RUE_19_20C Nord ZTE 2G+3G+LTE A Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HAIDN004 ENNERY_COW Artibonite ZTE 2G+3G+LTE B Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HAIDN005 ENNERY_COW Artibonite ZTE 2G+3G+LTE B Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC404132 HAIDN006 Madeline Artibonite ZTE 2G+3G+LTE C Talkpool 7/9/2020 14:08 7/9/2020 15:26 1:18:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber link Acierie-Bois Neuf OK Back on air once feestoon link restored INC403995 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 7/9/2020 12:02 7/9/2020 16:32 4:30:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temp OK 1\gal of coolant , genset restarted INC403995 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 7/9/2020 12:02 7/9/2020 16:32 4:30:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN111 Cascaded Back on air with the main site INC403997 HDN214 DONDON Nord Ericsson 3G C Talkpool 7/9/2020 11:02 7/9/2020 17:32 6:30:00 4:00:00 Not Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber cut SDH016-SDH008 Cascaded Restored with the link INC403997 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 7/9/2020 11:02 7/9/2020 17:32 6:30:00 4:00:00 Not Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber cut SDH016-SDH008 Cascaded Restored with the link INC404072 HDN184 MORNE LUBLANC Nord-Ouest Ericsson 2G D Talkpool 7/9/2020 14:50 7/9/2020 17:17 2:27:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site back on air itself INC404072 HDN331 MORNE BAMBOU Nord-Ouest Ericsson 2G D Talkpool 7/9/2020 14:50 7/9/2020 17:17 2:27:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN184 Cascaded Restored with the main site INC404169 HAIDN228 BODME_LIMONADE Nord ZTE 2G+3G C Talkpool 7/9/2020 17:46 7/9/2020 18:21 0:35:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site is up but RCA and resolution are awaiting from team Cells restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC402265 HGA026 MACHOKET Nippes Ericsson 3G A Talkpool 7/5/2020 0:10 7/9/2020 9:48 105:38:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) (RUS failure) Spare Faulty RUS has been replaced INC400763 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/7/2020 22:08 7/9/2020 16:53 42:45:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) (RUS failure) Spare Faulty RUS has been replaced INC400635 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/2/2020 21:05 7/9/2020 16:42 163:37:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) (RUS failure) Spare Faulty RUS has been replaced INC403191 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 7/8/2020 7:14 7/9/2020 9:52 26:38:00 4:00:00 Not Compliant RBS RBS Fault (DUG Failure) Faulty DUG. Spare Faulty DUG replaced INC403821 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 7/9/2020 2:26 7/9/2020 9:52 7:26:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN154. Cascaded Back on air with the main site INC403835 HDC256 JOHANISSE Artibonite Ericsson 2G D Talkpool 7/9/2020 6:38 7/9/2020 14:12 7:34:00 4:00:00 Not Compliant RBS RBS Fault (DUG Failure) Faulty DUG and Rectifier Spare Faulty DUG and Rectifier replaced INC404006 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 7/9/2020 14:48 7/9/2020 17:51 3:03:00 4:00:00 Compliant RBS RBS Fault (RUS failure) RUS power OFF Need to be justified RUS turned ON INC403710 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/9/2020 13:14 7/9/2020 17:24 4:10:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Low voltage on the solar system OK Sectors get back up once the solar batteries are fully charged Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 9 18:37:52 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 10 Jul 2020 00:37:52 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM Message-ID: Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 5 8 5 19 37 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 21 7 1 0 26 ZTE 5 5 0 0 5 Huawei 6 6 5 0 7 Network 32 18 6 0 38 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 5 0 8 4 38 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 456:52:27 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 295:49:25 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 95:24:25 Transmission Transmission (Indeterminate) TX team is still working on this case. Next update to share when available INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/6/2020 3:18 89:08:05 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for refueling, 12:00 Pm. INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 75:30:25 RBS RBS Fault (DUW failure) Spare DUW already collected , RNC team is working on another 1st, ETR to be provided INC402869 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 11:43 56:43:05 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC403145 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D O&M_Fuel 7/7/2020 21:38 46:48:22 Fuel Generator failure (Indeterminate) Fuel team is informed since (7/8/2020) at 10:30 AM. ETR will be provided them INC403145 HDO400 FORET_DES_PINS Ouest Ericsson 2G D O&M FUEL 7/7/2020 21:38 46:28:01 Dependent Affected by the fuel issue at the main site Affected by HDO348. INC403145 HDO453 BOUKAN CHAT Ouest Ericsson 2G D O&M FUEL 7/7/2020 21:38 46:28:01 Dependent Affected by the fuel issue at the main site Affected by HDO348. INC403491 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/8/2020 13:33 30:53:08 Fuel Generator failure (Fuel issue) Team is working on site. INC403643 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 7/8/2020 18:12 25:54:08 Power Power Failure (Indeterminate) Refctifiers faulty , waiting for pictures to confirm INC403589 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/8/2020 19:10 24:56:08 Transmission Transmission (RAU failure) Faulty RAU 15/11 PH, Spare needed ETA to be provided. INC403722 HAIDC003 PIERRE_PAYEN Artibonite Huawei 2G+3G+LTE B Talkpool 7/8/2020 23:56 20:09:33 Power Generator Failure (Regulator) AVR faulty , waiting for next feedback INC403811 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 7/9/2020 0:32 19:54:14 Power Generator failure (Indeterminate) Access is blocked by population on the area. INC403832 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 7/9/2020 5:14 14:52:03 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403903 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/9/2020 8:18 12:11:56 Power Generator failure (Indeterminate) Team cannot work at the site due to access blocked by bandits. INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 7/9/2020 8:30 11:36:03 Transmission RBS Fault (DUW failure) DUW faulty , spare part needed INC403795 HDC269 PETITE_RIVIERE Artibonite Ericsson 3G B Talkpool 7/9/2020 9:18 10:48:03 RBS RBS Fault (DUW failure) DUW faulty , spare part needed INC403882 HAIDO390 RUE DU PORT Ouest Ericsson 3G A Talkpool 7/9/2020 9:44 10:42:14 RBS RBS Fault (DUW failure) DUW Faulty needed to be replaced. Follow up is ongoing INC403941 HDC174 NAN FORT Artibonite Ericsson 2G D O&M FUEL 7/9/2020 9:50 10:16:03 Fuel Generator failure (Fuel issue) Fuel team is aware since 7/9/2020 4:15 PM , ETR to be provided INC403891 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 7/9/2020 10:20 10:06:14 Power Generator failure (Indeterminate) Team hasn't got the New HPU key, follow up is ongoing. INC403953 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 7/9/2020 10:42 9:24:03 Power Generator failure (Indeterminate) Head cylinder faulty, Follow up is ongoing INC404013 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 7/9/2020 11:47 8:39:14 Power Generator failure (Indeterminate) Team is on site, waiting for access. INC404111 HDO450 KALIKO_2 Ouest Huawei N/A N/A O&M FUEL 7/9/2020 13:14 7:16:06 Fuel Generator failure (Fuel issue) Fuel team has been informed since( July 9th 2020) at 7:32 PM. INC404183 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G D Talkpool 7/9/2020 15:30 4:56:46 Transmission Transmission (Indeterminate) Team has been informed. ETA not provided yet. INC404080 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 7/9/2020 15:21 4:45:03 Power Power Failure (Indeterminate) Team has been informed. ETA8:20 PM INC404080 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 7/9/2020 15:21 4:45:03 Dependent Affected by the power issue at the main site Affected HDC224 INC404093 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/9/2020 16:25 4:04:58 Power Generator failure (Indeterminate) Faulty radiator need to be changed. Spare part requested. ETR not provided yet. INC404187 HDO402 LAFITEAU Ouest Huawei 2G+3G B Talkpool 7/9/2020 16:49 3:17:03 Power Power Failure (Indeterminate) Team has been informed. ETA 8:20 PM INC404190 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M_Fuel 7/9/2020 17:12 3:14:14 Fuel Generator failure (Indeterminate) Fuel team is informed since (7/9/2020) at 08:15 PM. ETR will be provided them INC402601 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/9/2020 17:10 2:56:25 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC404200 HDN184 MORNE LUBLANC Nord-Ouest Ericsson 2G D Talkpool 7/9/2020 17:32 2:34:25 Power Power Failure (Indeterminate) Team has been dispatched , ETA 8:30 PM INC404200 HDN331 MORNE BAMBOU Nord-Ouest Ericsson 2G D Talkpool 7/9/2020 17:32 2:34:25 Dependent Affected by the power issue at the main site Affected by HDN184 INC404216 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/9/2020 18:35 1:54:32 Power Generator failure (Indeterminate) Team has been informed; ETA: 8h45 PM INC404310 HDN104 MAROUGE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 1:38:25 Power Power Failure (Indeterminate) Genset portable is running out of fuel, Follow up is ongoing with TP team INC404309 HDN320 MAROUGE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 1:38:25 Power Power Failure (Indeterminate) Team has been dispatched , ETA: 9:20PM INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Talkpool 7/9/2020 18:32 1:34:25 RBS RBS Fault (Indeterminate) Team has been dispatched , ETA not yet provided INC404224 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 7/9/2020 19:33 0:53:30 Power Generator failure (Indeterminate) Team has been informed. ETA not provided yet. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 9 19:44:41 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 10 Jul 2020 01:44:41 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network for 9:00 PM Message-ID: Hello All, Please receive below the report for partially down sites in the network for 9:00 PM Cells out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 766:56:27 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 643:48:38 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel T team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 517:47:27 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 201:35:27 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 199:44:37 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare need to be replaced. ETR not yet available. INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 125:58:27 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 76:34:27 RBS RBS Fault (DUW failure) Spare DUW already collected , RNC team is working on another 1st, ETR to be provided INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 57:20:27 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402907 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/7/2020 11:50 57:20:27 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402916 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 12:00 57:10:27 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 57:10:27 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC404194 HDC320 TRIANON Centre Ericsson 2G D Talkpool 7/7/2020 17:30 51:40:27 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403407 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 7/8/2020 10:58 34:16:38 Power Power Failure (DC Converter Failure) Dc converter faulty. Spare already collected at WH. ETR not provided yet INC403572 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 7/8/2020 18:00 27:10:04 RBS RBS Fault (Faulty Jumper) Faulty jumper must be replaced. ETR to be provided INC403668 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/8/2020 20:50 24:20:10 RBS RBS Fault (RUS failure) Faulty RUS must be replaced. ETR to be provided INC403696 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Talkpool 7/8/2020 22:33 22:37:27 RBS RBS Fault (Indeterminate) Faulty fiber cable must be replaced. ETR to be provided INC403728 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/9/2020 0:50 20:20:02 Power Power Failure (Indeterminate) Talk pool team is enable to Share new update for this site now. INC403770 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 7/9/2020 5:30 15:40:01 RBS RBS Fault (Indeterminate) 900mhz band down. Team has been informed. ETA to be provided INC403834 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 7/9/2020 6:30 14:40:03 RBS RBS Fault (Indeterminate) 900mhz band down. Team has been informed. ETA to be provided INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 7/9/2020 8:30 12:40:05 Transmission RBS Fault (DUW failure) DUW faulty , spare part needed INC404087 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 7/9/2020 15:30 5:40:27 RBS RBS Fault (DRU failure) Faulty DRU//Spare part needed INC404086 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 7/9/2020 15:40 5:34:37 Transmission Transmission (Indeterminate) Team is working on HGA015, ETA to be provided. Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 9 19:45:54 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 10 Jul 2020 01:45:54 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for 9:00 PM Message-ID: Dear All, Please receive below the report about the site Running on battery in the network for 9:00 PM Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary comments INC404236 HAIDO663 DELMAS_103 Port-au-Prince Huawei A Talkpool 7/9/2020 20:39 0:43:22 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC404250 HAIDO606 FONTAMARA_27_II Port-au-Prince ZTE B Talkpool 7/9/2020 21:16 0:06:22 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 9 20:26:30 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 10 Jul 2020 02:26:30 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 5 6 4 14 29 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 6 1 0 20 ZTE 4 4 0 0 4 Huawei 5 5 5 0 5 Network 25 15 6 0 29 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 5 0 5 2 29 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 458:14:07 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 297:52:48 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 97:27:48 Transmission Transmission (Indeterminate) TX team is still working on this case. Next update to share when available INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/6/2020 3:18 90:55:28 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for refueling, 12:00 Pm. INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 77:33:48 RBS RBS Fault (DUW failure) Spare DUW already collected , RNC team is working on another 1st, ETR to be provided INC402869 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 11:43 58:30:28 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC403145 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D O&M_Fuel 7/7/2020 21:38 48:35:45 Fuel Generator failure (Indeterminate) Fuel team is informed since (7/8/2020) at 10:30 AM. ETR will be provided them INC403145 HDO400 FORET_DES_PINS Ouest Ericsson 2G D O&M FUEL 7/7/2020 21:38 48:31:24 Dependent Affected by the fuel issue at the main site Affected by HDO348. INC403145 HDO453 BOUKAN CHAT Ouest Ericsson 2G D O&M FUEL 7/7/2020 21:38 48:31:24 Dependent Affected by the fuel issue at the main site Affected by HDO348. INC403491 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/8/2020 13:33 32:40:31 Fuel Generator failure (Fuel issue) site is out of fuel, site will refueled by TP ETR to be provided. INC403643 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 7/8/2020 18:12 27:57:31 Power Power Failure (Indeterminate) Rectifiers faulty , waiting for pictures to confirm INC403589 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/8/2020 19:10 26:59:31 Transmission Transmission (RAU failure) Faulty RAU 15/11 PH, Spare needed ETA to be provided. INC403722 HAIDC003 PIERRE_PAYEN Artibonite Huawei 2G+3G+LTE B Talkpool 7/8/2020 23:56 22:12:56 Power Generator Failure (Regulator) AVR faulty , waiting for next feedback INC403811 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 7/9/2020 0:32 21:41:37 Power Generator failure (Indeterminate) Access is blocked by population on the area. INC403832 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 7/9/2020 5:14 16:55:26 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 7/9/2020 8:30 13:39:26 Transmission RBS Fault (DUW failure) DUW faulty , spare part needed INC403903 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/9/2020 8:18 13:33:36 Power Generator failure (Indeterminate) Team cannot work at the site due to access blocked by bandits. INC403941 HDC174 NAN FORT Artibonite Ericsson 2G D O&M FUEL 7/9/2020 9:50 12:19:26 Fuel Generator failure (Fuel issue) Fuel team is aware since 7/9/2020 4:15 PM , ETR to be provided INC403953 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 7/9/2020 10:42 11:27:26 Power Generator failure (Indeterminate) Head cylinder faulty, Follow up is ongoing INC404093 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/9/2020 16:25 5:26:38 Power Generator failure (Indeterminate) Faulty radiator need to be changed. Spare part requested. ETR not provided yet. INC404190 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M_Fuel 7/9/2020 17:12 5:01:37 Fuel Generator failure (Indeterminate) Fuel team is informed since (7/9/2020) at 08:15 PM. ETR will be provided them INC404310 HDN104 MAROUGE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 3:41:48 Power Power Failure (Indeterminate) Genset portable is running out of fuel, Follow up is ongoing with TP team INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Talkpool 7/9/2020 18:32 3:37:48 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC404216 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/9/2020 18:35 3:16:12 Power Generator failure (Indeterminate) Team requested 30mn more to attend the site. ETA: 10h10 PM INC404224 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C O&M_Fuel 7/9/2020 19:33 2:40:53 Fuel Generator failure (Indeterminate) Fuel team is informed since (7/9/2020) at 10:00 PM. ETR will be provided them INC404226 HDN257 CAMP_COQ Nord Ericsson 2G D Talkpool 7/9/2020 19:46 2:23:29 Power Power Failure (Indeterminate) Team is waiting for access. INC404341 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 7/9/2020 19:58 2:11:29 Power Power Failure (Indeterminate) No battery starter, No battery cannot be found in the area, ETA 6:00 AM INC404238 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/9/2020 20:34 1:35:29 Power Power Failure (Indeterminate) Commercial power failed, Site will be up with EDH. INC404247 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/9/2020 21:12 0:57:29 Power Power Failure (Indeterminate) Commercial power failed, Site will be up with EDH. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 9 22:28:41 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 10 Jul 2020 04:28:41 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 4 7 7 14 32 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 19 5 1 0 22 ZTE 5 5 1 0 5 Huawei 5 5 5 0 5 Network 29 15 7 0 32 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 14 5 0 13 0 32 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 769:32:46 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 520:23:46 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 460:07:12 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 204:11:46 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 128:34:46 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/6/2020 3:18 92:49:09 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for refueling, 12:00 Pm. INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 79:10:46 RBS RBS Fault (DUW failure) Spare DUW already collected , RNC team is working on another 1st, ETR to be provided INC402869 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 11:43 60:24:09 Power Generator failure (Indeterminate) Talkpool cannot provide any update. INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 59:56:46 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402916 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 12:00 59:46:46 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 59:46:46 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC404194 HDC320 TRIANON Centre Ericsson 2G D Talkpool 7/7/2020 17:30 54:16:46 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403145 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D O&M_Fuel 7/7/2020 21:38 50:29:26 Fuel Generator failure (Indeterminate) Fuel team is informed since (7/8/2020) at 10:30 AM. ETR will be provided them INC403491 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/8/2020 13:33 34:34:12 Fuel Generator failure (Fuel issue) site is out of fuel, site will refueled by TP, ETR to be provided. INC403572 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 7/8/2020 18:00 29:46:23 RBS RBS Fault (Faulty Jumper) Faulty jumper must be replaced. ETR to be provided INC403668 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/8/2020 20:50 26:56:29 RBS RBS Fault (RUS failure) Faulty RUS must be replaced. ETR to be provided INC403696 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Talkpool 7/8/2020 22:33 25:13:46 RBS RBS Fault (Indeterminate) Faulty fiber cable must be replaced. ETR to be provided INC403811 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 7/9/2020 0:32 23:35:18 Power Generator failure (Indeterminate) Access is blocked by population on the area. INC403728 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/9/2020 0:50 22:56:21 RBS RBS Fault (Indeterminate) Due to unsafe Area TX team cannot reach the site now according to TP, ETA: 6:00Am INC403770 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 7/9/2020 5:30 18:16:20 RBS RBS Fault (DUG Failure) Faulty DUG, Spare needed. INC403834 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 7/9/2020 6:30 17:16:22 RBS RBS Fault (DUG Failure) Faulty DUG, Spare needed. INC403903 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/9/2020 8:18 15:26:41 Power Generator failure (Indeterminate) Team cannot work at the site due to access blocked by bandits. INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 7/9/2020 8:30 15:16:24 Transmission RBS Fault (DUW failure) DUW faulty , spare part needed INC404111 HDO450 KALIKO_2 Ouest Huawei 2G+3G+LTE C O&M FUEL 7/9/2020 13:14 10:30:51 Fuel Generator failure (Fuel issue) Fuel team has been informed since( July 9th 2020) at 7:32 PM. Feedback expected from them INC404087 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 7/9/2020 15:30 8:16:46 RBS RBS Fault (DRU failure) Faulty DRU, Spare part needed. INC404093 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/9/2020 16:25 7:19:43 Power Generator failure (Indeterminate) Faulty radiator need to be changed. Spare part requested. ETR not provided yet. INC404190 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M_Fuel 7/9/2020 17:12 6:55:18 Fuel Generator failure (Indeterminate) Fuel team is informed since (7/9/2020) at 08:15 PM. ETR will be provided them INC404216 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/9/2020 18:35 5:09:17 Power Generator failure (Indeterminate) Team is on the site for corrective INC404224 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C O&M_Fuel 7/9/2020 19:33 4:34:34 Fuel Generator failure (Indeterminate) Fuel team is informed since (7/9/2020) at 10:00 PM. ETR will be provided them INC404277 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 7/9/2020 23:28 0:39:14 Power Generator failure (Indeterminate) genset turn off by the owner, Genset will start in the morning at 07;00AM INC404310 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 7/9/2020 23:10 0:36:46 RBS RBS Fault (Indeterminate) TX team is informed, ETA to be provided INC404272 HAIDO549 LIZON_22 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/9/2020 23:27 0:18:12 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 9 22:41:34 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 10 Jul 2020 04:41:34 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for 12:00 AM Message-ID: Dear All, There are no site reported RUNNING ON BATTERY in the Network for 12:00 AM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 9 22:43:12 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 10 Jul 2020 04:43:12 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network for 12:00 AM Message-ID: Hello All, Please receive below the report for partially down sites in the network for 12:00 AM Cells out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 769:32:46 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 646:47:31 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel T team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 520:23:46 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 204:11:46 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 128:34:46 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 79:10:46 RBS RBS Fault (DUW failure) Spare DUW already collected , RNC team is working on another 1st, ETR to be provided INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 59:56:46 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402916 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 12:00 59:46:46 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 59:46:46 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC404194 HDC320 TRIANON Centre Ericsson 2G D Talkpool 7/7/2020 17:30 54:16:46 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403407 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 7/8/2020 10:58 37:15:31 Power Power Failure (DC Converter Failure) Dc converter faulty. Spare already collected at WH. ETR not provided yet INC403572 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 7/8/2020 18:00 29:46:23 RBS RBS Fault (Faulty Jumper) Faulty jumper must be replaced. ETR to be provided INC403668 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/8/2020 20:50 26:56:29 RBS RBS Fault (RUS failure) Faulty RUS must be replaced. ETR to be provided INC403696 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Talkpool 7/8/2020 22:33 25:13:46 RBS RBS Fault (Indeterminate) Faulty fiber cable must be replaced. ETR to be provided INC403728 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/9/2020 0:50 22:56:21 RBS RBS Fault (Indeterminate) Due to unsafe Area TX team cannot reach the site now according to TP, ETA: 6:00Am INC403770 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 7/9/2020 5:30 18:16:20 RBS RBS Fault (DUG Failure) Faulty DUG, Spare needed. INC403834 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 7/9/2020 6:30 17:16:22 RBS RBS Fault (DUG Failure) Faulty DUG, Spare needed. INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 7/9/2020 8:30 15:16:24 Transmission RBS Fault (DUW failure) DUW faulty , spare part needed INC404087 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 7/9/2020 15:30 8:16:46 RBS RBS Fault (DRU failure) Faulty DRU, Spare part needed. INC404310 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 7/9/2020 23:10 0:36:46 RBS RBS Fault (Indeterminate) TX team is informed, ETA to be provided Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 9 23:09:13 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 10 Jul 2020 05:09:13 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM Sites off air by Class Class A B C D Total Total 7 9 5 20 41 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 22 6 1 0 26 ZTE 6 6 2 1 6 Huawei 9 9 9 0 9 Network 37 21 12 1 41 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 6 0 6 4 41 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 461:08:47 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 300:46:26 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 100:21:26 Transmission Transmission (Indeterminate) TX team is still working on this case. Next update to share when available INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/6/2020 3:18 93:46:07 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for refueling, 12:00 Pm. INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 80:27:26 RBS RBS Fault (DUW failure) Spare DUW already collected , RNC team is working on another 1st, ETR to be provided INC402869 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 11:43 61:21:07 Power Generator failure (Indeterminate) Talkpool cannot provide any update. INC403145 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D O&M_Fuel 7/7/2020 21:38 51:26:24 Fuel Generator failure (Indeterminate) Fuel team is informed since (7/8/2020) at 10:30 AM. ETR will be provided them INC403145 HDO400 FORET_DES_PINS Ouest Ericsson 2G D O&M FUEL 7/7/2020 21:38 51:25:02 Dependent Affected by the fuel issue at the main site Affected by HDO348. INC403145 HDO453 BOUKAN CHAT Ouest Ericsson 2G D O&M FUEL 7/7/2020 21:38 51:25:02 Dependent Affected by the fuel issue at the main site Affected by HDO348. INC403491 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/8/2020 13:33 35:31:10 Fuel Generator failure (Fuel issue) site is out of fuel, site will refueled by TP, ETR to be provided. INC403643 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 7/8/2020 18:12 30:51:09 Power Power Failure (Indeterminate) Refctifiers faulty , waiting for pictures to confirm INC403589 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/8/2020 19:10 29:53:09 Transmission Transmission (RAU failure) Faulty RAU 15/11 PH, Spare needed ETA to be provided. INC403722 HAIDC003 PIERRE_PAYEN Artibonite Huawei 2G+3G+LTE B Talkpool 7/8/2020 23:56 25:06:34 Power Generator Failure (Regulator) AVR faulty , waiting for next feedback INC403811 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 7/9/2020 0:32 24:32:16 Power Generator failure (Indeterminate) Access is blocked by population on the area. INC403832 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 7/9/2020 5:14 19:49:04 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 7/9/2020 8:30 16:33:04 Transmission RBS Fault (DUW failure) DUW faulty , spare part needed INC403903 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/9/2020 8:18 16:28:16 Power Generator failure (Indeterminate) Team cannot work at the site due to access blocked by bandits. INC403941 HDC174 NAN FORT Artibonite Ericsson 2G D O&M FUEL 7/9/2020 9:50 15:13:04 Fuel Generator failure (Fuel issue) Fuel team is aware since 7/9/2020 4:15 PM , ETR to be provided INC403953 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 7/9/2020 10:42 14:21:04 Power Generator failure (Indeterminate) Head cylinder faulty, Follow up is ongoing INC404111 HDO450 KALIKO_2 Ouest Huawei 2G+3G+LTE C O&M FUEL 7/9/2020 13:14 11:32:26 Fuel Generator failure (Fuel issue) Fuel team has been informed since( July 9th 2020) at 7:32 PM. Feedback expected from them INC404093 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/9/2020 16:25 8:21:18 Power Generator failure (Indeterminate) Faulty radiator need to be changed. Spare part requested. ETR not provided yet. INC404190 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M_Fuel 7/9/2020 17:12 7:52:16 Fuel Generator failure (Indeterminate) Fuel team is informed since (7/9/2020) at 08:15 PM. ETR will be provided them INC404200 HDN184 MORNE LUBLANC Nord-Ouest Ericsson 2G D Talkpool 7/9/2020 17:32 7:31:26 Transmission Transmission (Indeterminate) After Power intervention, Tx team has been requested, ETA: 7:30AM INC404200 HDN331 MORNE BAMBOU Nord-Ouest Ericsson 2G D Talkpool 7/9/2020 17:32 7:31:26 Dependent Affected by the fuel issue at the main site Affected by HDN184 INC404310 HDN104 MAROUGE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 6:35:26 Power Power Failure (Indeterminate) Genset portable is running out of fuel, Follow up is ongoing with TP team INC404309 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 6:35:26 Power Power Failure (Indeterminate) PC Board faulty, Waiting for the next feedback INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Talkpool 7/9/2020 18:32 6:31:26 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC404216 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/9/2020 18:35 6:10:52 Power Generator failure (water mixed with fuel) Team was on the site but could not resolve it. They will return early in the morning. ETA: Not yet available INC404224 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C O&M_Fuel 7/9/2020 19:33 5:31:32 Fuel Generator failure (Indeterminate) Fuel team is informed since (7/9/2020) at 10:00 PM. ETR will be provided them INC404226 HDN257 CAMP_COQ Nord Ericsson 2G D Talkpool 7/9/2020 19:46 5:17:07 Power Power Failure (Indeterminate) Starter battery faulty, ETA: 6:00AM INC404341 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 7/9/2020 19:58 5:05:07 Power Power Failure (Indeterminate) No battery starter, No battery cannot be found in the area, ETA 6:00 AM INC404238 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/9/2020 20:34 4:29:07 Power Power Failure (Indeterminate) Commercial power failed, Site will be up with EDH. INC404247 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/9/2020 21:12 3:51:07 Power Power Failure (Indeterminate) Commercial power failed, Site will be up with EDH. INC404277 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 7/9/2020 23:28 1:36:12 Power Generator failure (Indeterminate) genset turn off by the owner, Genset will start in the morning at 07;00AM INC404272 HAIDO549 LIZON_22 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/9/2020 23:27 1:19:47 Power Generator failure (Indeterminate) Access issue. Follow up is ongoing with concerned team INC404279 HDS263 MASEILLAN Sud Ericsson 2G D Talkpool 7/10/2020 0:06 0:58:23 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. INC404396 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 7/10/2020 0:01 0:45:47 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 01h15 AM INC404281 HDC212 DOMOND Centre Ericsson 2G D Talkpool 7/10/2020 0:18 0:45:26 Power Power Failure (Indeterminate) Genset portable is running out of fuel, Follow up is ongoing with TP team INC404281 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 7/10/2020 0:18 0:45:26 Dependent Affected by the fuel issue at the main site Affected by HDC212 INC404278 HAIDO235 DIEGUE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/10/2020 0:03 0:43:47 Power Generator failure (Indeterminate) The access cannot be granted due to the site is located in a private house. ETA: 06h00 AM INC404285 HAIDO319 SOURCE_MATELAS Ouest Huawei 2G+3G+LTE A Talkpool 7/10/2020 0:50 0:13:26 Power Generator failure (Indeterminate) Team is informed, ETA to be provided ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 10 01:25:35 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 10 Jul 2020 07:25:35 +0000 Subject: [Rantt] NOC hourly report at 3:00 AM Message-ID: Hello All, Received the NOC hourly report done at 3:00 AM Sites off air by Class Class A B C D Total Total 6 8 5 20 39 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 22 6 1 0 26 ZTE 5 5 1 0 5 Huawei 8 8 8 1 8 Network 35 19 10 1 39 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 6 0 6 4 39 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 463:41:08 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 302:54:08 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 102:29:08 Transmission Transmission (Indeterminate) TX team is still working on this case. Next update to share when available INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/6/2020 3:18 95:48:56 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for refueling, 12:00 Pm. INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 82:35:08 RBS RBS Fault (DUW failure) Spare DUW already collected , RNC team is working on another 1st, ETR to be provided INC402869 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 11:43 63:23:56 Power Generator failure (Indeterminate) Talkpool cannot provide any update. INC403145 HDO400 FORET_DES_PINS Ouest Ericsson 2G D O&M FUEL 7/7/2020 21:38 53:32:44 Dependent Affected by the fuel issue at the main site Affected by HDO348. INC403145 HDO453 BOUKAN CHAT Ouest Ericsson 2G D O&M FUEL 7/7/2020 21:38 53:32:44 Dependent Affected by the fuel issue at the main site Affected by HDO348. INC403145 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D O&M_Fuel 7/7/2020 21:38 53:29:13 Fuel Generator failure (Indeterminate) Fuel team is informed since (7/8/2020) at 10:30 AM. ETR will be provided them INC403491 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/8/2020 13:33 37:33:59 Fuel Generator failure (Fuel issue) site is out of fuel, site will refueled by TP, ETR to be provided. INC403643 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 7/8/2020 18:12 32:58:51 Power Power Failure (Indeterminate) Refctifiers faulty , waiting for pictures to confirm INC403589 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/8/2020 19:10 32:00:51 Transmission Transmission (RAU failure) Faulty RAU 15/11 PH, Spare needed ETA to be provided. INC403811 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 7/9/2020 0:32 26:35:05 Power Generator failure (Indeterminate) Access is blocked by population on the area. INC403832 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 7/9/2020 5:14 21:56:46 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403903 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/9/2020 8:18 19:00:37 Power Generator failure (Indeterminate) Team cannot work at the site due to access blocked by bandits. INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 7/9/2020 8:30 18:40:46 Transmission RBS Fault (DUW failure) DUW faulty , spare part needed INC403941 HDC174 NAN FORT Artibonite Ericsson 2G D O&M FUEL 7/9/2020 9:50 17:20:46 Fuel Generator failure (Fuel issue) Fuel team is aware since 7/9/2020 4:15 PM , ETR to be provided INC404111 HDO450 KALIKO_2 Ouest Huawei 2G+3G+LTE C O&M FUEL 7/9/2020 13:14 14:04:47 Fuel Generator failure (Fuel issue) Fuel team has been informed since( July 9th 2020) at 7:32 PM. Feedback expected from them INC404093 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/9/2020 16:25 10:53:39 Power Generator failure (Indeterminate) Faulty radiator need to be changed. Spare part requested. ETR not provided yet. INC404190 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M_Fuel 7/9/2020 17:12 9:55:05 Fuel Generator failure (Indeterminate) Fuel team is informed since (7/9/2020) at 08:15 PM. ETR will be provided them INC404200 HDN184 MORNE LUBLANC Nord-Ouest Ericsson 2G D Talkpool 7/9/2020 17:32 9:39:08 Transmission Transmission (Indeterminate) After Power intervention, Tx team has been requested, ETA: 7:30AM INC404200 HDN331 MORNE BAMBOU Nord-Ouest Ericsson 2G D Talkpool 7/9/2020 17:32 9:39:08 Dependent Affected by the fuel issue at the main site Affected by HDN184 INC404216 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/9/2020 18:35 8:43:13 Power Generator failure (water mixed with fuel) Team was on the site but could not resolve it. They will return early in the morning. ETA: Not yet available INC404310 HDN104 MAROUGE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 8:43:08 Power Power Failure (Indeterminate) Genset portable is running out of fuel, Follow up is ongoing with TP team INC404309 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 8:43:08 Power Power Failure (Indeterminate) PC Board faulty, Waiting for the next feedback INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Talkpool 7/9/2020 18:32 8:39:08 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC404224 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C O&M_Fuel 7/9/2020 19:33 7:34:21 Fuel Generator failure (Indeterminate) Fuel team is informed since (7/9/2020) at 10:00 PM. ETR will be provided them INC404226 HDN257 CAMP_COQ Nord Ericsson 2G D Talkpool 7/9/2020 19:46 7:24:49 Power Power Failure (Indeterminate) Starter battery faulty, ETA: 6:00AM INC404341 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 7/9/2020 19:58 7:12:49 Power Power Failure (Indeterminate) No battery starter, No battery can not be found in the area, ETA 6:00 AM INC404238 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/9/2020 20:34 6:36:49 Power Power Failure (Indeterminate) Commercial power failed, Site will be up with EDH. INC404247 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/9/2020 21:12 5:58:49 Power Power Failure (Indeterminate) Commercial power failed, Site will be up with EDH. INC404272 HAIDO549 LIZON_22 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/9/2020 23:27 3:52:08 Power Generator failure (Indeterminate) Access issue. Follow up is ongoing with concerned team INC404277 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 7/9/2020 23:28 3:39:01 Power Generator failure (Indeterminate) genset turned off by the owner, Genset will start in the morning at 07;00AM INC404278 HAIDO235 DIEGUE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/10/2020 0:03 3:16:08 Power Generator failure (Indeterminate) The access cannot be granted due to the site is located in a private house. ETA: 06h00 AM INC404279 HDS263 MASEILLAN Sud Ericsson 2G D Talkpool 7/10/2020 0:06 3:01:12 Power Generator failure (Indeterminate) Team is informed, ETA03:45AM INC404281 HDC212 DOMOND Centre Ericsson 2G D Talkpool 7/10/2020 0:18 2:53:08 Power Power Failure (Indeterminate) Genset portable is running out of fuel, Follow up is ongoing with TP team INC404281 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 7/10/2020 0:18 2:53:08 Dependent Affected by the power issue at the main site Affected by HDC212 INC404402 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/10/2020 1:08 2:11:08 Power Generator failure (Indeterminate) Access issue. Follow up is ongoing with concerned team 0-Jan-00 HDO466 PV_RUE MOISE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/10/2020 1:34 1:45:08 Power Generator failure (Indeterminate) The access cannot be granted due to the site is located in a private house. ETA:Not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 10 04:30:26 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 10 Jul 2020 10:30:26 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for 6:00 AM Message-ID: Dear All, There are no site reported RUNNING ON BATTERY in the Network for 06:00 AM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 10 05:15:47 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 10 Jul 2020 11:15:47 +0000 Subject: [Rantt] NOC SITE REPORT updated for this July 10th, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this July10th, 2020 till 7:00 AM > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 467:26:14 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 306:35:44 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 106:10:44 Transmission Transmission (Indeterminate) TX team is still working on this case. Next update to share when available INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/6/2020 3:18 99:35:22 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for refueling, 12:00 Pm. INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 86:16:44 RBS RBS Fault (DUW failure) Spare DUW already collected , RNC team is working on another 1st, ETR to be provided INC402869 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 11:43 67:10:22 Power Generator failure (Indeterminate) Talkpool cannot provide any update. INC403145 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D O&M_Fuel 7/7/2020 21:38 57:15:39 Fuel Generator failure (Indeterminate) Fuel team is informed since (7/8/2020) at 10:30 AM. ETR will be provided them INC403145 HDO400 FORET_DES_PINS Ouest Ericsson 2G D O&M FUEL 7/7/2020 21:38 57:14:20 Dependent Affected by the fuel issue at the main site Affected by HDO348. INC403145 HDO453 BOUKAN CHAT Ouest Ericsson 2G D O&M FUEL 7/7/2020 21:38 57:14:20 Dependent Affected by the fuel issue at the main site Affected by HDO348. INC403491 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/8/2020 13:33 41:20:25 Fuel Generator failure (Fuel issue) site is out of fuel, site will refueled by TP, ETR to be provided. INC403643 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 7/8/2020 18:12 36:40:27 Power Power Failure (Indeterminate) Rectifiers faulty , waiting for pictures to confirm INC403589 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/8/2020 19:10 35:42:27 Transmission Transmission (RAU failure) Faulty RAU 15/11 PH, Spare needed ETA to be provided. INC403722 HAIDC003 PIERRE_PAYEN Artibonite Huawei 2G+3G+LTE B Talkpool 7/8/2020 23:56 30:55:52 Power Generator Failure (Regulator) AVR faulty , waiting for next feedback INC403811 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 7/9/2020 0:32 30:21:31 Power Generator failure (Indeterminate) Access is blocked by population on the area. INC403832 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 7/9/2020 5:14 25:38:22 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC403903 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/9/2020 8:18 22:45:43 Power Generator failure (Indeterminate) Team cannot work at the site due to access blocked by bandits. INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 7/9/2020 8:30 22:22:22 Transmission RBS Fault (DUW failure) DUW faulty , spare part needed INC403941 HDC174 NAN FORT Artibonite Ericsson 2G D O&M FUEL 7/9/2020 9:50 21:02:22 Fuel Generator failure (Fuel issue) Fuel team is aware since 7/9/2020 4:15 PM , ETR to be provided INC403953 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 7/9/2020 10:42 20:10:22 Power Generator failure (Indeterminate) Head cylinder faulty, Follow up is ongoing INC404111 HDO450 KALIKO_2 Ouest Huawei 2G+3G+LTE C O&M FUEL 7/9/2020 13:14 17:49:53 Fuel Generator failure (Fuel issue) Fuel team has been informed since( July 9th 2020) at 7:32 PM. Feedback expected from them INC404093 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/9/2020 16:25 14:38:45 Power Generator failure (Indeterminate) Faulty radiator need to be changed. Spare part requested. ETR not provided yet. INC404190 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M_Fuel 7/9/2020 17:12 13:41:31 Fuel Generator failure (Indeterminate) Fuel team is informed since (7/9/2020) at 08:15 PM. ETR will be provided them INC404216 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/9/2020 18:35 12:28:19 Power Generator failure (water mixed with fuel) Team was on the site but could not resolve it. They will return early in the morning. ETA: 06h30 AM INC404310 HDN104 MAROUGE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 12:24:44 Power Power Failure (Indeterminate) Genset portable is running out of fuel, Follow up is ongoing with TP team INC404309 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 12:24:44 Power Power Failure (Indeterminate) PC Board faulty, Waiting for the next feedback INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Talkpool 7/9/2020 18:32 12:20:44 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC404224 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C O&M_Fuel 7/9/2020 19:33 11:20:47 Fuel Generator failure (Indeterminate) Fuel team is informed since (7/9/2020) at 10:00 PM. ETR will be provided them INC404226 HDN257 CAMP_COQ Nord Ericsson 2G D Talkpool 7/9/2020 19:46 11:06:25 Power Power Failure (Indeterminate) Team is working on site INC404341 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 7/9/2020 19:58 10:54:25 Power Power Failure (Indeterminate) Team is working on site INC404238 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/9/2020 20:34 10:18:25 Power Power Failure (Indeterminate) Commercial power failed, Site will be up with EDH. INC404247 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/9/2020 21:12 9:40:25 Power Power Failure (Indeterminate) Commercial power failed, Site will be up with EDH. INC404272 HAIDO549 LIZON_22 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/9/2020 23:27 7:37:14 Power Generator failure (Indeterminate) Access issue. Follow up is ongoing with concerned team INC404278 HAIDO235 DIEGUE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/10/2020 0:03 7:01:14 Power Generator failure (Indeterminate) Team is in front of the gate awaiting for access. Follow up is ongoing with concerned team INC404281 HDC212 DOMOND Centre Ericsson 2G D Talkpool 7/10/2020 0:18 6:34:44 Power Power Failure (Indeterminate) Genset portable is running out of fuel, Follow up is ongoing with TP team INC404281 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 7/10/2020 0:18 6:34:44 Dependent Affected by the power issue at the main site Affected by HDC212 INC404285 HAIDO319 SOURCE_MATELAS Ouest Huawei 2G+3G+LTE A Talkpool 7/10/2020 0:50 6:02:44 Power Generator failure (Indeterminate) Team Cannot reach the site due to unsafe area. ETA: 7:30 AM INC404501 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/10/2020 3:32 3:32:14 Power Generator failure (Indeterminate) Team is on the site for corrective INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/10/2020 3:30 3:23:27 Power Generator failure (Indeterminate) team has to made a swapping on site this morning, ETR to be provided. INC404298 HDC324 GROS_PIERRE Centre Ericsson 2G B Talkpool 7/10/2020 3:38 3:14:44 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC404422 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/10/2020 4:37 2:27:14 Power Generator failure (Fuel issue) Portative genset out of fuel. Talkpool team will refuel it. ETA: 08h00 AM INC404422 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/10/2020 4:37 2:27:14 Dependent Power Failure (Indeterminate) The site will be back in service once the issue solved at HDO592 INC404424 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/10/2020 5:05 1:59:14 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 07h15 AM INC404424 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/10/2020 5:05 1:59:14 Dependent Power Failure (Indeterminate) The site will be back in service once the issue solved at HDO200 INC404424 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/10/2020 5:05 1:59:14 Dependent Power Failure (Indeterminate) The site will be back in service once the issue solved at HDO200 INC402601 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/10/2020 6:06 0:46:44 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC404225 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/10/2020 6:06 0:46:44 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC402907 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/10/2020 6:06 0:46:44 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC403659 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/10/2020 6:06 0:46:44 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC403659 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/10/2020 6:06 0:46:44 Dependent Affected by the power issue at the main site Affected by HDC318 INC404432 HDN294 BOIS_D_HOMME Nord Ericsson 2G B Talkpool 7/10/2020 6:06 0:46:44 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 776:41:21 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 652:42:26 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel T team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 527:32:21 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 211:20:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 135:43:21 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 2G B Talkpool 7/6/2020 16:36 86:19:21 RBS RBS Fault (DUW failure) Spare DUW already collected , RNC team is working on another 1st, ETR to be provided INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 67:05:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402907 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/7/2020 11:50 67:05:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402916 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 12:00 66:55:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 66:55:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC404194 HDC320 TRIANON Centre Ericsson 2G D Talkpool 7/7/2020 17:30 61:25:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403407 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 7/8/2020 10:58 43:10:26 Power Power Failure (DC Converter Failure) Dc converter faulty. Spare already collected at WH. ETR not provided yet INC403572 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 7/8/2020 18:00 36:54:58 RBS RBS Fault (Faulty Jumper) Faulty jumper must be replaced. ETR to be provided INC403668 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/8/2020 20:50 34:05:04 RBS RBS Fault (RUS failure) Faulty RUS must be replaced. ETR to be provided INC403696 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Talkpool 7/8/2020 22:33 32:22:21 RBS RBS Fault (Indeterminate) Faulty fiber cable must be replaced. ETR to be provided INC403728 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/9/2020 0:50 30:04:56 RBS RBS Fault (Indeterminate) Due to unsafe Area TX team cannot reach the site now according to TP, ETA: 7:20Am INC403770 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 7/9/2020 5:30 25:24:55 RBS RBS Fault (DUG Failure) Faulty DUG, Spare needed. INC403834 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 7/9/2020 6:30 24:24:57 RBS RBS Fault (DUG Failure) Faulty DUG, Spare needed. INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 7/9/2020 8:30 22:24:59 Transmission RBS Fault (DUW failure) DUW faulty , spare part needed INC404087 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 7/9/2020 15:30 15:25:21 RBS RBS Fault (DRU failure) Faulty DRU, Spare part needed. INC404310 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 7/9/2020 23:10 7:45:21 RBS RBS Fault (Indeterminate) Team Cannot reach the site due to unsafe area. ETA: 7:45 AM INC404401 HDN202 LACOUPE_LIMBE Nord Ericsson 2G D Talkpool 7/10/2020 0:58 5:57:21 RBS RBS Fault (Indeterminate) TX team is informed, ETA: 7:20AM Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC403795 HDC269 PETITE_RIVIERE Artibonite Ericsson 3G B Talkpool 7/9/2020 17:32 7/9/2020 20:00 2:28:00 4:00:00 Compliant RBS RBS Fault (DUW failure) Indeterminate OK RCA and resolution details still pending form contractor INC404080 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 7/9/2020 15:21 7/9/2020 20:00 4:38:38 4:00:00 Not Compliant Power Power Failure (Indeterminate) High Temp Need to be justified High Temp, 1 gallon of coolant & 0.5 gallon of oil added and genset restated INC404080 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 7/9/2020 15:21 7/9/2020 20:00 4:38:38 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC300 Cascaded The site is back in service once the issue solved at HDC224 INC404187 HDO402 LAFITEAU Ouest Huawei 2G+3G B Talkpool 7/9/2020 16:49 7/9/2020 20:00 3:10:38 4:00:00 Compliant Power Power Failure (Indeterminate) Low oil pressure OK Low oil pressure, 1 gallon oil and restarted the hpu4 INC404200 HDN184 MORNE LUBLANC Nord-Ouest Ericsson 2G D Talkpool 7/9/2020 17:32 7/9/2020 20:00 2:28:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details still pending form contractor INC404200 HDN331 MORNE BAMBOU Nord-Ouest Ericsson 2G D Talkpool 7/9/2020 17:32 7/9/2020 20:00 2:28:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC300 Cascaded The site is back in service once the issue solved at HDN184 INC404309 HDN320 MAROUGE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 7/9/2020 20:00 1:32:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details still pending form contractor INC404310 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/9/2020 19:38 7/9/2020 20:00 0:21:41 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Site back on air by itself INC404404 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE B Talkpool 7/10/2020 1:09 7/10/2020 5:00 3:51:00 4:00:00 Compliant Power Generator failure (Indeterminate) High Temp OK High Temp, Fan belt replaced and 1gallon water, 1/2 gallon oil added and genset started INC404404 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 7/10/2020 1:09 7/10/2020 5:00 3:51:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC016 Cascaded The site is back in service once the issue solved at HDC224 INC404297 HAIDO338 BAS_SAINTART Ouest Huawei 2G+3G+LTE B Talkpool 7/10/2020 3:04 7/10/2020 6:15 3:11:00 4:00:00 Compliant Power Generator failure (Indeterminate) Fail to start OK Fail to start, Reset board HPU 4 and restarted the genset auto mode. INC404013 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 7/9/2020 11:47 7/9/2020 22:32 10:45:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure Need to be justified 1 Gallon of oil was added. INC403882 HAIDO390 RUE DU PORT Ouest Ericsson 3G A Talkpool 7/9/2020 9:44 7/9/2020 23:12 13:28:00 4:00:00 Not Compliant Transmission RBS Fault (DUW failure) DUW faulty Need to be justified DUW has been reset INC403891 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 7/9/2020 10:20 7/9/2020 21:59 11:39:00 4:00:00 Not Compliant Transmission Transmission (RAU failure) Faulty RAU Need to be justified RAU and IF cable have been replaced. INC404279 HDS263 MASEILLAN Sud Ericsson 2G D Talkpool 7/10/2020 0:06 7/10/2020 5:41 5:35:07 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure Need to be justified 1 Gallon of oil was added. INC404277 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 7/9/2020 23:28 7/10/2020 6:50 7:21:56 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC404311 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/9/2020 18:26 7/9/2020 19:29 1:03:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK The site is back in service without any intervention. Site under monitoring INC404189 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/9/2020 17:01 7/9/2020 20:12 3:10:03 4:00:00 Compliant Power Generator failure (Breaker Tripped) Huawei cabinet breaker tripped OK The breaker has been reset to solve the issue INC404206 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/9/2020 17:34 7/9/2020 20:16 2:41:16 4:00:00 Compliant Fuel Generator failure (Fuel issue) Fuel tank empty OK 7 gallons of fuel were added then genset restarted INC404206 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/9/2020 17:34 7/9/2020 20:16 2:41:16 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO592 OK The site is back in service once the issue solved at HDO592 INC404396 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/10/2020 0:01 7/10/2020 1:34 1:33:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure on the working genset OK 1 gallon of oil added then genset restarted INC404407 HDO466 PV_RUE MOISE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/10/2020 1:34 7/10/2020 6:55 5:21:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate OK The last feedback is expected from field team INC404402 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/10/2020 1:08 7/10/2020 6:19 5:11:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) Main breaker tripped Need to be justified The breaker has been reset to solve the issue INC404503 HDO267 IBOLELE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/10/2020 5:11 7/10/2020 6:32 1:21:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK The last feedback is expected from field team Cells restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC401981 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/5/2020 21:56 7/9/2020 20:00 94:04:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate Need to be justified Fault has been cleared INC403191 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 7/8/2020 7:14 7/9/2020 20:00 36:45:41 4:00:00 Not Compliant RBS RBS Fault (DUG Failure) Indeterminate Need to be justified RCA and resolution details still pending form contractor INC404086 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 7/9/2020 15:40 7/9/2020 22:15 6:35:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Faulty RUS Need to be justified RUS has been replaced. INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 7/9/2020 18:17 196:47:00 4:00:00 Not Compliant Transmission Transmission (MMU failure) MMU was frozen Need to be justified Cold restart has been performed on far end at HDO358 Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Fri Jul 10 05:42:27 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Fri, 10 Jul 2020 11:42:27 +0000 Subject: [Rantt] NOC SITE REPORT updated for this July 10th, 2020 till 7:00 AM In-Reply-To: References: Message-ID: Hello NOC, Please find the updated comments ? * HDO578 ? ACCESS BLOCKED BY BADNITS, PLEASE ASSIGN TO DIGICEL SECURITY FOR FOLLOW UP * HDO660 ? FUEL MIX WITH WATER, NEED APPROVL TO DRAIN THE TANK * HDN157 ? RESTORED * HDO549 ? RESTORED * HDO235 ? TEAM IS WORKING ON SITE * HDC212 ? RESTORED * HDO319 ? RESTORED * HDO525 ? RESTORED * HDO592 ? ETR 8:30AM * HDO200 ? TEAM IS WORKING ON SITE Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 10 July 2020 07:17 To: fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com Cc: Luigi Roy; Eng Teck Ng; HAI_Tech_Noc; Geoffrey Collins Subject: [Tp.imc.haiti] NOC SITE REPORT updated for this July 10th, 2020 till 7:00 AM Hi All, Kindly receive the NOC SITES REPORT updated for this July10th, 2020 till 7:00 AM > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 467:26:14 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 306:35:44 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 106:10:44 Transmission Transmission (Indeterminate) TX team is still working on this case. Next update to share when available INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/6/2020 3:18 99:35:22 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for refueling, 12:00 Pm. INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 86:16:44 RBS RBS Fault (DUW failure) Spare DUW already collected , RNC team is working on another 1st, ETR to be provided INC402869 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 11:43 67:10:22 Power Generator failure (Indeterminate) Talkpool cannot provide any update. INC403145 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D O&M_Fuel 7/7/2020 21:38 57:15:39 Fuel Generator failure (Indeterminate) Fuel team is informed since (7/8/2020) at 10:30 AM. ETR will be provided them INC403145 HDO400 FORET_DES_PINS Ouest Ericsson 2G D O&M FUEL 7/7/2020 21:38 57:14:20 Dependent Affected by the fuel issue at the main site Affected by HDO348. INC403145 HDO453 BOUKAN CHAT Ouest Ericsson 2G D O&M FUEL 7/7/2020 21:38 57:14:20 Dependent Affected by the fuel issue at the main site Affected by HDO348. INC403491 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/8/2020 13:33 41:20:25 Fuel Generator failure (Fuel issue) site is out of fuel, site will refueled by TP, ETR to be provided. INC403643 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 7/8/2020 18:12 36:40:27 Power Power Failure (Indeterminate) Rectifiers faulty , waiting for pictures to confirm INC403589 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/8/2020 19:10 35:42:27 Transmission Transmission (RAU failure) Faulty RAU 15/11 PH, Spare needed ETA to be provided. INC403722 HAIDC003 PIERRE_PAYEN Artibonite Huawei 2G+3G+LTE B Talkpool 7/8/2020 23:56 30:55:52 Power Generator Failure (Regulator) AVR faulty , waiting for next feedback INC403811 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 7/9/2020 0:32 30:21:31 Power Generator failure (Indeterminate) Access is blocked by population on the area. INC403832 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 7/9/2020 5:14 25:38:22 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC403903 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/9/2020 8:18 22:45:43 Power Generator failure (Indeterminate) Team cannot work at the site due to access blocked by bandits. INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 7/9/2020 8:30 22:22:22 Transmission RBS Fault (DUW failure) DUW faulty , spare part needed INC403941 HDC174 NAN FORT Artibonite Ericsson 2G D O&M FUEL 7/9/2020 9:50 21:02:22 Fuel Generator failure (Fuel issue) Fuel team is aware since 7/9/2020 4:15 PM , ETR to be provided INC403953 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 7/9/2020 10:42 20:10:22 Power Generator failure (Indeterminate) Head cylinder faulty, Follow up is ongoing INC404111 HDO450 KALIKO_2 Ouest Huawei 2G+3G+LTE C O&M FUEL 7/9/2020 13:14 17:49:53 Fuel Generator failure (Fuel issue) Fuel team has been informed since( July 9th 2020) at 7:32 PM. Feedback expected from them INC404093 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/9/2020 16:25 14:38:45 Power Generator failure (Indeterminate) Faulty radiator need to be changed. Spare part requested. ETR not provided yet. INC404190 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M_Fuel 7/9/2020 17:12 13:41:31 Fuel Generator failure (Indeterminate) Fuel team is informed since (7/9/2020) at 08:15 PM. ETR will be provided them INC404216 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/9/2020 18:35 12:28:19 Power Generator failure (water mixed with fuel) Team was on the site but could not resolve it. They will return early in the morning. ETA: 06h30 AM INC404310 HDN104 MAROUGE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 12:24:44 Power Power Failure (Indeterminate) Genset portable is running out of fuel, Follow up is ongoing with TP team INC404309 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 12:24:44 Power Power Failure (Indeterminate) PC Board faulty, Waiting for the next feedback INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Talkpool 7/9/2020 18:32 12:20:44 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC404224 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C O&M_Fuel 7/9/2020 19:33 11:20:47 Fuel Generator failure (Indeterminate) Fuel team is informed since (7/9/2020) at 10:00 PM. ETR will be provided them INC404226 HDN257 CAMP_COQ Nord Ericsson 2G D Talkpool 7/9/2020 19:46 11:06:25 Power Power Failure (Indeterminate) Team is working on site INC404341 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 7/9/2020 19:58 10:54:25 Power Power Failure (Indeterminate) Team is working on site INC404238 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/9/2020 20:34 10:18:25 Power Power Failure (Indeterminate) Commercial power failed, Site will be up with EDH. INC404247 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/9/2020 21:12 9:40:25 Power Power Failure (Indeterminate) Commercial power failed, Site will be up with EDH. INC404272 HAIDO549 LIZON_22 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/9/2020 23:27 7:37:14 Power Generator failure (Indeterminate) Access issue. Follow up is ongoing with concerned team INC404278 HAIDO235 DIEGUE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/10/2020 0:03 7:01:14 Power Generator failure (Indeterminate) Team is in front of the gate awaiting for access. Follow up is ongoing with concerned team INC404281 HDC212 DOMOND Centre Ericsson 2G D Talkpool 7/10/2020 0:18 6:34:44 Power Power Failure (Indeterminate) Genset portable is running out of fuel, Follow up is ongoing with TP team INC404281 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 7/10/2020 0:18 6:34:44 Dependent Affected by the power issue at the main site Affected by HDC212 INC404285 HAIDO319 SOURCE_MATELAS Ouest Huawei 2G+3G+LTE A Talkpool 7/10/2020 0:50 6:02:44 Power Generator failure (Indeterminate) Team Cannot reach the site due to unsafe area. ETA: 7:30 AM INC404501 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/10/2020 3:32 3:32:14 Power Generator failure (Indeterminate) Team is on the site for corrective INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/10/2020 3:30 3:23:27 Power Generator failure (Indeterminate) team has to made a swapping on site this morning, ETR to be provided. INC404298 HDC324 GROS_PIERRE Centre Ericsson 2G B Talkpool 7/10/2020 3:38 3:14:44 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC404422 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/10/2020 4:37 2:27:14 Power Generator failure (Fuel issue) Portative genset out of fuel. Talkpool team will refuel it. ETA: 08h00 AM INC404422 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/10/2020 4:37 2:27:14 Dependent Power Failure (Indeterminate) The site will be back in service once the issue solved at HDO592 INC404424 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/10/2020 5:05 1:59:14 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 07h15 AM INC404424 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/10/2020 5:05 1:59:14 Dependent Power Failure (Indeterminate) The site will be back in service once the issue solved at HDO200 INC404424 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/10/2020 5:05 1:59:14 Dependent Power Failure (Indeterminate) The site will be back in service once the issue solved at HDO200 INC402601 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/10/2020 6:06 0:46:44 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC404225 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/10/2020 6:06 0:46:44 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC402907 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/10/2020 6:06 0:46:44 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC403659 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/10/2020 6:06 0:46:44 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC403659 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/10/2020 6:06 0:46:44 Dependent Affected by the power issue at the main site Affected by HDC318 INC404432 HDN294 BOIS_D_HOMME Nord Ericsson 2G B Talkpool 7/10/2020 6:06 0:46:44 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 776:41:21 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 652:42:26 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel T team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 527:32:21 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 211:20:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 135:43:21 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 2G B Talkpool 7/6/2020 16:36 86:19:21 RBS RBS Fault (DUW failure) Spare DUW already collected , RNC team is working on another 1st, ETR to be provided INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 67:05:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402907 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/7/2020 11:50 67:05:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402916 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 12:00 66:55:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 66:55:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC404194 HDC320 TRIANON Centre Ericsson 2G D Talkpool 7/7/2020 17:30 61:25:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403407 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 7/8/2020 10:58 43:10:26 Power Power Failure (DC Converter Failure) Dc converter faulty. Spare already collected at WH. ETR not provided yet INC403572 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 7/8/2020 18:00 36:54:58 RBS RBS Fault (Faulty Jumper) Faulty jumper must be replaced. ETR to be provided INC403668 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/8/2020 20:50 34:05:04 RBS RBS Fault (RUS failure) Faulty RUS must be replaced. ETR to be provided INC403696 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Talkpool 7/8/2020 22:33 32:22:21 RBS RBS Fault (Indeterminate) Faulty fiber cable must be replaced. ETR to be provided INC403728 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/9/2020 0:50 30:04:56 RBS RBS Fault (Indeterminate) Due to unsafe Area TX team cannot reach the site now according to TP, ETA: 7:20Am INC403770 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 7/9/2020 5:30 25:24:55 RBS RBS Fault (DUG Failure) Faulty DUG, Spare needed. INC403834 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 7/9/2020 6:30 24:24:57 RBS RBS Fault (DUG Failure) Faulty DUG, Spare needed. INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 7/9/2020 8:30 22:24:59 Transmission RBS Fault (DUW failure) DUW faulty , spare part needed INC404087 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 7/9/2020 15:30 15:25:21 RBS RBS Fault (DRU failure) Faulty DRU, Spare part needed. INC404310 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 7/9/2020 23:10 7:45:21 RBS RBS Fault (Indeterminate) Team Cannot reach the site due to unsafe area. ETA: 7:45 AM INC404401 HDN202 LACOUPE_LIMBE Nord Ericsson 2G D Talkpool 7/10/2020 0:58 5:57:21 RBS RBS Fault (Indeterminate) TX team is informed, ETA: 7:20AM Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC403795 HDC269 PETITE_RIVIERE Artibonite Ericsson 3G B Talkpool 7/9/2020 17:32 7/9/2020 20:00 2:28:00 4:00:00 Compliant RBS RBS Fault (DUW failure) Indeterminate OK RCA and resolution details still pending form contractor INC404080 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 7/9/2020 15:21 7/9/2020 20:00 4:38:38 4:00:00 Not Compliant Power Power Failure (Indeterminate) High Temp Need to be justified High Temp, 1 gallon of coolant & 0.5 gallon of oil added and genset restated INC404080 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 7/9/2020 15:21 7/9/2020 20:00 4:38:38 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC300 Cascaded The site is back in service once the issue solved at HDC224 INC404187 HDO402 LAFITEAU Ouest Huawei 2G+3G B Talkpool 7/9/2020 16:49 7/9/2020 20:00 3:10:38 4:00:00 Compliant Power Power Failure (Indeterminate) Low oil pressure OK Low oil pressure, 1 gallon oil and restarted the hpu4 INC404200 HDN184 MORNE LUBLANC Nord-Ouest Ericsson 2G D Talkpool 7/9/2020 17:32 7/9/2020 20:00 2:28:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details still pending form contractor INC404200 HDN331 MORNE BAMBOU Nord-Ouest Ericsson 2G D Talkpool 7/9/2020 17:32 7/9/2020 20:00 2:28:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC300 Cascaded The site is back in service once the issue solved at HDN184 INC404309 HDN320 MAROUGE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 7/9/2020 20:00 1:32:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details still pending form contractor INC404310 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/9/2020 19:38 7/9/2020 20:00 0:21:41 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Site back on air by itself INC404404 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE B Talkpool 7/10/2020 1:09 7/10/2020 5:00 3:51:00 4:00:00 Compliant Power Generator failure (Indeterminate) High Temp OK High Temp, Fan belt replaced and 1gallon water, 1/2 gallon oil added and genset started INC404404 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 7/10/2020 1:09 7/10/2020 5:00 3:51:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC016 Cascaded The site is back in service once the issue solved at HDC224 INC404297 HAIDO338 BAS_SAINTART Ouest Huawei 2G+3G+LTE B Talkpool 7/10/2020 3:04 7/10/2020 6:15 3:11:00 4:00:00 Compliant Power Generator failure (Indeterminate) Fail to start OK Fail to start, Reset board HPU 4 and restarted the genset auto mode. INC404013 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 7/9/2020 11:47 7/9/2020 22:32 10:45:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure Need to be justified 1 Gallon of oil was added. INC403882 HAIDO390 RUE DU PORT Ouest Ericsson 3G A Talkpool 7/9/2020 9:44 7/9/2020 23:12 13:28:00 4:00:00 Not Compliant Transmission RBS Fault (DUW failure) DUW faulty Need to be justified DUW has been reset INC403891 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 7/9/2020 10:20 7/9/2020 21:59 11:39:00 4:00:00 Not Compliant Transmission Transmission (RAU failure) Faulty RAU Need to be justified RAU and IF cable have been replaced. INC404279 HDS263 MASEILLAN Sud Ericsson 2G D Talkpool 7/10/2020 0:06 7/10/2020 5:41 5:35:07 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure Need to be justified 1 Gallon of oil was added. INC404277 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 7/9/2020 23:28 7/10/2020 6:50 7:21:56 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC404311 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/9/2020 18:26 7/9/2020 19:29 1:03:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK The site is back in service without any intervention. Site under monitoring INC404189 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/9/2020 17:01 7/9/2020 20:12 3:10:03 4:00:00 Compliant Power Generator failure (Breaker Tripped) Huawei cabinet breaker tripped OK The breaker has been reset to solve the issue INC404206 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/9/2020 17:34 7/9/2020 20:16 2:41:16 4:00:00 Compliant Fuel Generator failure (Fuel issue) Fuel tank empty OK 7 gallons of fuel were added then genset restarted INC404206 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/9/2020 17:34 7/9/2020 20:16 2:41:16 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO592 OK The site is back in service once the issue solved at HDO592 INC404396 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/10/2020 0:01 7/10/2020 1:34 1:33:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure on the working genset OK 1 gallon of oil added then genset restarted INC404407 HDO466 PV_RUE MOISE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/10/2020 1:34 7/10/2020 6:55 5:21:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate OK The last feedback is expected from field team INC404402 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/10/2020 1:08 7/10/2020 6:19 5:11:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) Main breaker tripped Need to be justified The breaker has been reset to solve the issue INC404503 HDO267 IBOLELE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/10/2020 5:11 7/10/2020 6:32 1:21:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK The last feedback is expected from field team Cells restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC401981 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/5/2020 21:56 7/9/2020 20:00 94:04:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate Need to be justified Fault has been cleared INC403191 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 7/8/2020 7:14 7/9/2020 20:00 36:45:41 4:00:00 Not Compliant RBS RBS Fault (DUG Failure) Indeterminate Need to be justified RCA and resolution details still pending form contractor INC404086 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 7/9/2020 15:40 7/9/2020 22:15 6:35:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Faulty RUS Need to be justified RUS has been replaced. INC400004 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/1/2020 13:30 7/9/2020 18:17 196:47:00 4:00:00 Not Compliant Transmission Transmission (MMU failure) MMU was frozen Need to be justified Cold restart has been performed on far end at HDO358 Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[83953814].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[83953814].png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: F12C9CCDAEFB4AAAB8B05ED5891B80FA.png Type: image/png Size: 132 bytes Desc: F12C9CCDAEFB4AAAB8B05ED5891B80FA.png URL: From mohammed.shardow at tpmanagementsa.com Fri Jul 10 06:21:05 2020 From: mohammed.shardow at tpmanagementsa.com (Mohammed Shardow) Date: Fri, 10 Jul 2020 08:21:05 -0400 Subject: [Rantt] [Powertt] NOC hourly report at 4:00 PM In-Reply-To: References: Message-ID: <04c601d656b4$9ceba800$d6c2f800$@tpmanagementsa.com> Dear John, Please a team is on the way to site so will update you shortly upon arrival. Regards Mohammed Shardow Field Supervisor 74 Rue Gregoire, 3 ?me ?tage, P?tion Ville, Talkpool-Haiti Mobile: +50931362174 www.talkpool.com From: John Ormonde [mailto:John.Ormonde at digicelgroup.com] Sent: 09 July 2020 16:42 To: Haiti Noc; 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; journal.ht at talkpool.com; Muhammad Irshad; Bernard Yacoub Cc: Luigi Roy; Eng Teck Ng; HAI_Tech_Noc; Geoffrey Collins; Frantz Jean Baptiste; Jean Yvelt Marseille; Hai_Tech_O&M Subject: Re: [Powertt] NOC hourly report at 4:00 PM HDS105: When is the Hybrid team going to visit this site as requested ? Best Regards, John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Ruthza Laleau Fils > On Behalf Of Haiti Noc Sent: Thursday, July 9, 2020 4:35 PM To: 'fibertt at tpmanagementsa.com' >; 'fon at tpmanagementsa.com' >; 'hpu.maintenance at tpmanagementsa.com' >; 'hpu_alarms at tpmanagementsa.com' >; 'msc at tpmanagementsa.com' >; 'powertt at tpmanagementsa.com' >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; 'tp.fo at tpmanagementsa.com' >; 'tp.imc.haiti at tpmanagementsa.com' >; 'tp.ran at tpmanagementsa.com' >; 'tp_tech at tpmanagementsa.com' >; Jithin J Singh >; 'Astrid' >; HAI_BO_Fuel at digicelgroup.com ; astrid.argana at tpmanagementsa.com ; Astrid Argana >; journal.ht at talkpool.com ; Muhammad Irshad >; Bernard Yacoub > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Hai_Tech_O&M &M at digicelgroup.com> Subject: NOC hourly report at 4:00 PM Hello All, Received the NOC hourly report done at 4:00 PM Sites off air by Class Class A B C D Total Total 8 9 6 15 38 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 20 8 1 0 26 ZTE 7 7 2 0 7 Huawei 5 5 5 0 5 Network 32 20 8 0 38 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 3 0 8 6 38 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 452:56:22 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 292:17:22 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 91:52:22 Transmission Transmission (Indeterminate) TX team is still working on this case. Next update to share when available INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/6/2020 3:18 85:16:22 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for refueling, 12:00 Pm. INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 71:58:22 RBS RBS Fault (DUW failure) Spare DUW already collected , RNC team is working on another 1st, ETR to be provided INC402869 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 11:43 52:51:22 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC403145 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 7/7/2020 21:38 42:56:22 Fuel Generator failure (Indeterminate) Site is out fuel due to fuel leakage, Power team is requested to fix that before refueling, ETA Not yet available. INC403145 HDO400 FORET_DES_PINS Ouest Ericsson 2G D O&M FUEL 7/7/2020 21:38 42:56:22 Dependent Affected by the fuel issue at the main site Affected by HDO348. INC403145 HDO453 BOUKAN CHAT Ouest Ericsson 2G D O&M FUEL 7/7/2020 21:38 42:56:22 Dependent Affected by the fuel issue at the main site Affected by HDO348. INC403223 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/7/2020 23:43 40:51:22 Power Generator failure (Relay starter faulty) Relay starter faulty , ETR recover plan is expected from Talkpool Team INC404056 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/8/2020 11:10 29:24:22 Power Generator failure (Indeterminate) Site remains down after issue solved at the main site. Team has been informed. ETA 4:40 pm. INC403491 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M_Fuel 7/8/2020 13:33 27:01:22 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/8/2020) at 04:20 AM. ETR will be provided them INC403643 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 7/8/2020 18:12 22:22:22 Power Power Failure (Indeterminate) TP cannot provide any update for the site INC403589 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/8/2020 19:10 21:24:22 Transmission Transmission (RAU failure) Faulty RAU 15/11 PH, Spare needed ETA to be provided. INC403722 HAIDC003 PIERRE_PAYEN Artibonite Huawei 2G+3G+LTE B Talkpool 7/8/2020 23:56 16:38:22 Power Power Failure (Indeterminate) Team is on site INC403811 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 7/9/2020 0:32 16:02:22 Power Generator failure (Indeterminate) Access is blocked by population on the area. INC403832 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 7/9/2020 5:14 11:20:22 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403771 HDO367 DARBONNE Ouest Ericsson 2G+3G A Talkpool 7/9/2020 5:58 10:36:22 Power Generator failure (Indeterminate) TP report 4 Batteries Backup are faulty on site, Follow up is ongoing. INC403771 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 7/9/2020 5:58 10:36:22 Dependent Affected by the power issue at the main site Affected by HDO367 INC403771 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 7/9/2020 5:58 10:36:22 Dependent Affected by the power issue at the main site Affected by HDO367 INC403903 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/9/2020 8:18 8:16:22 Power Generator failure (Indeterminate) Team cannot work at the site due to access blocked by bandits. INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 7/9/2020 8:30 8:04:22 Transmission Transmission (Traffic Node failure) Team is on site INC403795 HDC269 PETITE_RIVIERE Artibonite Ericsson 3G B Talkpool 7/9/2020 9:18 7:16:22 RBS RBS Fault (Indeterminate) Team is on site testing the DUW INC403882 HDO390 RUE DU PORT Ouest Ericsson 3G A Talkpool 7/9/2020 9:44 6:50:22 RBS RBS Fault (DUW failure) DUW Faulty needed to be replaced. Follow up is ongoing INC403941 HDC174 NAN FORT Artibonite Ericsson 2G D O&M FUEL 7/9/2020 9:50 6:44:22 Fuel Generator failure (Fuel issue) Fuel team is aware since 7/9/2020 4:15 PM , ETR to be provided INC403891 HDS324 RUE DU PORT Ouest Ericsson 2G D Talkpool 7/9/2020 10:20 6:14:22 Power Generator failure (Indeterminate) Team is on site. INC403953 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 7/9/2020 10:42 5:52:22 Power Generator failure (Indeterminate) Head cylinder faulty, Follow up is ongoing INC404013 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 7/9/2020 11:47 4:47:22 Power Generator failure (Indeterminate) team hasn't got the hpu cage key, follow up is ongoing. INC403997 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 7/9/2020 12:02 4:32:22 Transmission Affected by the Transmission issue at the main site Affected by Fiber issue SDH008-SDH016 INC403997 HDN214 DONDON Nord Ericsson 3G C Talkpool 7/9/2020 12:02 4:32:22 Transmission Affected by the Transmission issue at the main site Affected by Fiber issue SDH008-SDH016 INC404121 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/9/2020 13:31 3:03:22 Power Generator failure (Indeterminate) ETA 3:30 expired; new update is still expected from TP. INC404159 HDN248 SAINTE_SUZANNE Nord-Est Ericsson 2G D Talkpool 7/9/2020 14:43 1:51:22 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC404072 HDN184 MORNE LUBLANC Nord-Ouest Ericsson 2G D Talkpool 7/9/2020 14:50 1:44:22 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC404072 HDN331 MORNE BAMBOU Nord-Ouest Ericsson 2G D Talkpool 7/9/2020 14:50 1:44:22 Dependent Affected by the power issue at the main site Affected by HDN184 INC404154 HAIDO283 MARIANI_12 Port-au-Prince ZTE 2G+3G B Talkpool 7/9/2020 15:01 1:33:22 Power Generator failure (Indeterminate) Team has been informed; ETA 5:20 pm. INC404156 HAIDO622 BIZOTON_ 61 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/9/2020 15:04 1:30:22 Power Generator failure (Indeterminate) Team has been informed; ETA 5:40 pm. INC404080 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 7/9/2020 15:21 1:13:22 Dependent Affected by the power issue at the main site Affected HDC224 INC404080 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 7/9/2020 15:21 1:13:22 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided ==> Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 _____ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... 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Name: image005.jpg Type: image/jpeg Size: 10377 bytes Desc: not available URL: From Haiti.Noc at digicelgroup.com Fri Jul 10 06:36:06 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 10 Jul 2020 12:36:06 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM Message-ID: Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 5 13 8 17 43 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 24 6 1 0 28 ZTE 4 4 0 0 4 Huawei 11 11 11 0 11 Network 39 21 12 0 43 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 26 6 0 5 6 43 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 468:53:30 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 308:14:30 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 107:49:30 Transmission Transmission (Indeterminate) TX team is still working on this case. Next update to share when available INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 87:55:30 RBS RBS Fault (DUW failure) Spare DUW already collected , RNC team is working on another 1st, ETR to be provided INC402869 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 11:43 68:48:30 Power Generator failure (Indeterminate) Talkpool cannot provide any update. INC403145 HDO400 FORET_DES_PINS Ouest Ericsson 2G D O&M FUEL 7/7/2020 21:38 58:53:30 Dependent Affected by the fuel issue at the main site Affected by HDO348. INC403145 HDO453 BOUKAN CHAT Ouest Ericsson 2G D O&M FUEL 7/7/2020 21:38 58:53:30 Dependent Affected by the fuel issue at the main site Affected by HDO348. INC403145 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D O&M_Fuel 7/7/2020 21:38 58:53:30 Fuel Generator failure (Indeterminate) Fuel team is informed since (7/8/2020) at 10:30 AM. ETR will be provided them INC403491 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/8/2020 13:33 42:58:30 Fuel Generator failure (Fuel issue) site is out of fuel, site will refueled by TP, ETR to be provided. INC403643 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 7/8/2020 18:12 38:19:30 Power Power Failure (Indeterminate) Rectifiers faulty , waiting for pictures to confirm INC403589 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/8/2020 19:10 37:21:30 Transmission Transmission (RAU failure) Faulty RAU 15/11 PH, Spare needed ETA to be provided. INC403722 HAIDC003 PIERRE_PAYEN Artibonite Huawei 2G+3G+LTE B Talkpool 7/8/2020 23:56 32:35:30 Power Generator Failure (Faulty AVR) AVR faulty , waiting for next feedback INC403811 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 7/9/2020 0:32 31:59:30 Power Generator failure (Indeterminate) Access is blocked by population on the area. INC403832 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 7/9/2020 5:14 27:17:30 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC403903 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/9/2020 8:18 24:13:30 Power Generator failure (Indeterminate) Access blocked by bandits reported by TP. Follow-up is ongoing with site security. More update will provide ASAP. INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 7/9/2020 8:30 24:01:30 RBS RBS Fault (DUW failure) DUW faulty , spare part needed INC403941 HDC174 NAN FORT Artibonite Ericsson 2G D O&M FUEL 7/9/2020 9:50 22:41:30 Fuel Generator failure (Fuel issue) Fuel team is aware since 7/9/2020 4:15 PM , ETR to be provided INC403953 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 7/9/2020 10:42 21:49:30 Power Generator failure (Indeterminate) Head cylinder faulty, Follow up is ongoing INC404111 HDO450 KALIKO_2 Ouest Huawei 2G+3G+LTE C O&M FUEL 7/9/2020 13:14 19:17:30 Fuel Generator failure (Fuel issue) Fuel team has been informed since( July 9th 2020) at 7:32 PM. Feedback expected from them INC404093 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/9/2020 16:25 16:06:30 Power Generator failure (Indeterminate) Faulty radiator need to be changed. Spare part requested. ETR not provided yet. INC404190 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M_Fuel 7/9/2020 17:12 15:19:30 Fuel Generator failure (Indeterminate) Fuel team is informed since (7/9/2020) at 08:15 PM. ETR will be provided them INC404310 HDN104 MAROUGE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 14:03:30 Power Power Failure (Indeterminate) Genset portable is running out of fuel, Follow up is ongoing with TP team INC404309 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 14:03:30 Power Power Failure (Indeterminate) PC Board faulty, Waiting for the next feedback INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Talkpool 7/9/2020 18:32 13:59:30 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC404216 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/9/2020 18:35 13:56:30 Power Generator failure (water mixed with fuel) Water and fuel mixture; TP is waiting for approval to drain the tank. INC404333 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/9/2020 18:54 13:37:30 Power Generator failure (Indeterminate) Team will be on the site for corrective action at 8H45 AM INC404224 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C O&M_Fuel 7/9/2020 19:33 12:58:30 Fuel Generator failure (Indeterminate) Fuel team is informed since (7/9/2020) at 10:00 PM. ETR will be provided them INC404226 HDN257 CAMP_COQ Nord Ericsson 2G D Talkpool 7/9/2020 19:46 12:45:30 Power Power Failure (Indeterminate) Team is working on site INC404238 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/9/2020 20:34 11:57:30 Power Power Failure (Indeterminate) Commercial power failed, Site will be up with EDH. INC404247 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/9/2020 21:12 11:19:30 Power Power Failure (Indeterminate) Commercial power failed, Site will be up with EDH. INC404278 HAIDO235 DIEGUE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/10/2020 0:03 8:28:30 Power Generator failure (Indeterminate) Team is in front of the gate awaiting for access. Follow up is ongoing with concerned team INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/10/2020 3:30 5:01:30 Power Generator failure (Indeterminate) Team has to made a swapping on site this morning, ETR to be provided. INC404424 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/10/2020 5:05 3:26:30 Power Generator failure (Indeterminate) Team is working on site. INC404424 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/10/2020 5:05 3:26:30 Dependent Power Failure (Indeterminate) The site will be back in service once the issue solved at HDO200 INC404424 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/10/2020 5:05 3:26:30 Dependent Power Failure (Indeterminate) The site will be back in service once the issue solved at HDO200 INC402601 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/10/2020 6:06 2:25:30 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC404225 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/10/2020 6:06 2:25:30 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC402907 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/10/2020 6:06 2:25:30 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC404432 HDN294 BOIS_D_HOMME Nord Ericsson 2G B Talkpool 7/10/2020 6:06 2:25:30 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC404439 HDC326 GRANDE RAK Artibonite Ericsson 2G B Talkpool 7/10/2020 6:54 1:37:30 Power Power Failure (Indeterminate) Team has been informed , ETA:9h45 AM INC404512 HDS225 NERETTE Sud Ericsson 2G C Talkpool 7/10/2020 7:18 1:13:30 Power Generator failure (Indeterminate) Team has been informed. ETA: 10:30 AM INC404512 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G C Talkpool 7/10/2020 7:18 1:13:30 Dependent Affected by the power issue at the main site Affected by HDS225 INC404512 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G C Talkpool 7/10/2020 7:18 1:13:30 Dependent Affected by the power issue at the main site Affected by HDS225 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From mohammed.shardow at tpmanagementsa.com Fri Jul 10 07:15:53 2020 From: mohammed.shardow at tpmanagementsa.com (Mohammed Shardow) Date: Fri, 10 Jul 2020 09:15:53 -0400 Subject: [Rantt] [Powertt] NOC hourly report at 4:00 PM In-Reply-To: References: Message-ID: <053c01d656bc$41fe3ef0$c5fabcd0$@tpmanagementsa.com> Good morning John, Please HDS105 was attended yesterady and calibrated the sensor as seen in below phohos. Complete report will follow later. Site ID Before calibration when sensor was removed out After calibration when sensor was remved out After calibration as sensor in in the tank DG photo Regards Mohammed Shardow Field Supervisor 74 Rue Gregoire, 3 ?me ?tage, P?tion Ville, Talkpool-Haiti Mobile: +50931362174 www.talkpool.com From: John Ormonde [mailto:John.Ormonde at digicelgroup.com] Sent: 09 July 2020 16:42 To: Haiti Noc; 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; journal.ht at talkpool.com; Muhammad Irshad; Bernard Yacoub Cc: Luigi Roy; Eng Teck Ng; HAI_Tech_Noc; Geoffrey Collins; Frantz Jean Baptiste; Jean Yvelt Marseille; Hai_Tech_O&M Subject: Re: [Powertt] NOC hourly report at 4:00 PM HDS105: When is the Hybrid team going to visit this site as requested ? Best Regards, John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Ruthza Laleau Fils On Behalf Of Haiti Noc Sent: Thursday, July 9, 2020 4:35 PM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: NOC hourly report at 4:00 PM Hello All, Received the NOC hourly report done at 4:00 PM Sites off air by Class Class A B C D Total Total 8 9 6 15 38 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 20 8 1 0 26 ZTE 7 7 2 0 7 Huawei 5 5 5 0 5 Network 32 20 8 0 38 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 3 0 8 6 38 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 452:56:22 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 292:17:22 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 91:52:22 Transmission Transmission (Indeterminate) TX team is still working on this case. Next update to share when available INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/6/2020 3:18 85:16:22 Power Generator failure (Fuel issue) Portable genset is out of fuel. Follow-up is ongoing by TP for refueling, 12:00 Pm. INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 71:58:22 RBS RBS Fault (DUW failure) Spare DUW already collected , RNC team is working on another 1st, ETR to be provided INC402869 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 11:43 52:51:22 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC403145 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 7/7/2020 21:38 42:56:22 Fuel Generator failure (Indeterminate) Site is out fuel due to fuel leakage, Power team is requested to fix that before refueling, ETA Not yet available. INC403145 HDO400 FORET_DES_PINS Ouest Ericsson 2G D O&M FUEL 7/7/2020 21:38 42:56:22 Dependent Affected by the fuel issue at the main site Affected by HDO348. INC403145 HDO453 BOUKAN CHAT Ouest Ericsson 2G D O&M FUEL 7/7/2020 21:38 42:56:22 Dependent Affected by the fuel issue at the main site Affected by HDO348. INC403223 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/7/2020 23:43 40:51:22 Power Generator failure (Relay starter faulty) Relay starter faulty , ETR recover plan is expected from Talkpool Team INC404056 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/8/2020 11:10 29:24:22 Power Generator failure (Indeterminate) Site remains down after issue solved at the main site. Team has been informed. ETA 4:40 pm. INC403491 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M_Fuel 7/8/2020 13:33 27:01:22 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/8/2020) at 04:20 AM. ETR will be provided them INC403643 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 7/8/2020 18:12 22:22:22 Power Power Failure (Indeterminate) TP cannot provide any update for the site INC403589 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/8/2020 19:10 21:24:22 Transmission Transmission (RAU failure) Faulty RAU 15/11 PH, Spare needed ETA to be provided. INC403722 HAIDC003 PIERRE_PAYEN Artibonite Huawei 2G+3G+LTE B Talkpool 7/8/2020 23:56 16:38:22 Power Power Failure (Indeterminate) Team is on site INC403811 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 7/9/2020 0:32 16:02:22 Power Generator failure (Indeterminate) Access is blocked by population on the area. INC403832 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 7/9/2020 5:14 11:20:22 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC403771 HDO367 DARBONNE Ouest Ericsson 2G+3G A Talkpool 7/9/2020 5:58 10:36:22 Power Generator failure (Indeterminate) TP report 4 Batteries Backup are faulty on site, Follow up is ongoing. INC403771 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 7/9/2020 5:58 10:36:22 Dependent Affected by the power issue at the main site Affected by HDO367 INC403771 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 7/9/2020 5:58 10:36:22 Dependent Affected by the power issue at the main site Affected by HDO367 INC403903 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/9/2020 8:18 8:16:22 Power Generator failure (Indeterminate) Team cannot work at the site due to access blocked by bandits. INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 7/9/2020 8:30 8:04:22 Transmission Transmission (Traffic Node failure) Team is on site INC403795 HDC269 PETITE_RIVIERE Artibonite Ericsson 3G B Talkpool 7/9/2020 9:18 7:16:22 RBS RBS Fault (Indeterminate) Team is on site testing the DUW INC403882 HDO390 RUE DU PORT Ouest Ericsson 3G A Talkpool 7/9/2020 9:44 6:50:22 RBS RBS Fault (DUW failure) DUW Faulty needed to be replaced. Follow up is ongoing INC403941 HDC174 NAN FORT Artibonite Ericsson 2G D O&M FUEL 7/9/2020 9:50 6:44:22 Fuel Generator failure (Fuel issue) Fuel team is aware since 7/9/2020 4:15 PM , ETR to be provided INC403891 HDS324 RUE DU PORT Ouest Ericsson 2G D Talkpool 7/9/2020 10:20 6:14:22 Power Generator failure (Indeterminate) Team is on site. INC403953 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 7/9/2020 10:42 5:52:22 Power Generator failure (Indeterminate) Head cylinder faulty, Follow up is ongoing INC404013 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 7/9/2020 11:47 4:47:22 Power Generator failure (Indeterminate) team hasn't got the hpu cage key, follow up is ongoing. INC403997 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 7/9/2020 12:02 4:32:22 Transmission Affected by the Transmission issue at the main site Affected by Fiber issue SDH008-SDH016 INC403997 HDN214 DONDON Nord Ericsson 3G C Talkpool 7/9/2020 12:02 4:32:22 Transmission Affected by the Transmission issue at the main site Affected by Fiber issue SDH008-SDH016 INC404121 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/9/2020 13:31 3:03:22 Power Generator failure (Indeterminate) ETA 3:30 expired; new update is still expected from TP. INC404159 HDN248 SAINTE_SUZANNE Nord-Est Ericsson 2G D Talkpool 7/9/2020 14:43 1:51:22 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC404072 HDN184 MORNE LUBLANC Nord-Ouest Ericsson 2G D Talkpool 7/9/2020 14:50 1:44:22 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC404072 HDN331 MORNE BAMBOU Nord-Ouest Ericsson 2G D Talkpool 7/9/2020 14:50 1:44:22 Dependent Affected by the power issue at the main site Affected by HDN184 INC404154 HAIDO283 MARIANI_12 Port-au-Prince ZTE 2G+3G B Talkpool 7/9/2020 15:01 1:33:22 Power Generator failure (Indeterminate) Team has been informed; ETA 5:20 pm. INC404156 HAIDO622 BIZOTON_ 61 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/9/2020 15:04 1:30:22 Power Generator failure (Indeterminate) Team has been informed; ETA 5:40 pm. INC404080 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 7/9/2020 15:21 1:13:22 Dependent Affected by the power issue at the main site Affected HDC224 INC404080 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 7/9/2020 15:21 1:13:22 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided ==> Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 _____ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... 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Name: image006.png Type: image/png Size: 619203 bytes Desc: not available URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image007.png Type: image/png Size: 626684 bytes Desc: not available URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image008.png Type: image/png Size: 790131 bytes Desc: not available URL: From Haiti.Noc at digicelgroup.com Fri Jul 10 07:24:06 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 10 Jul 2020 13:24:06 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 655:46:13 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel T team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 529:44:36 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 213:32:36 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 137:55:36 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 2G B Talkpool 7/6/2020 16:36 88:31:36 RBS RBS Fault (DUW failure) Spare DUW already collected , RNC team is working on another 1st, ETR to be provided INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 69:17:36 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402916 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 12:00 69:07:36 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 69:07:36 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC404194 HDC320 TRIANON Centre Ericsson 2G D Talkpool 7/7/2020 17:30 63:37:36 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403407 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Talkpool 7/8/2020 10:58 46:14:13 Power Power Failure (DC Converter Failure) Dc converter faulty. Spare already collected at WH. ETR not provided yet INC403572 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 7/8/2020 18:00 39:07:13 RBS RBS Fault (Faulty Jumper) Faulty jumper must be replaced. ETR to be provided INC403668 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/8/2020 20:50 36:17:19 RBS RBS Fault (RUS failure) Faulty RUS must be replaced. ETR to be provided INC403696 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Talkpool 7/8/2020 22:33 34:34:36 RBS RBS Fault (Indeterminate) Faulty fiber cable must be replaced. ETA 11:30 AM INC403728 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/9/2020 0:50 32:17:11 RBS RBS Fault (Indeterminate) Team has been informed and ETA cannot be provided yet due to car issue , waiting for next update INC403770 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 7/9/2020 5:30 27:37:10 RBS RBS Fault (DUG Failure) Faulty DUG, team will replace it at 10:00 AM INC403834 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 7/9/2020 6:30 26:37:12 RBS RBS Fault (DUG Failure) Faulty DUG, ETR 11:30 AM INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 2G+3G B Talkpool 7/9/2020 8:30 24:37:14 Transmission RBS Fault (DUW failure) DUW faulty , spare part needed INC404087 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 7/9/2020 15:30 17:37:36 RBS RBS Fault (DRU failure) Faulty DRU, Team will replace it by 3:30 PM INC404385 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 7/9/2020 23:10 9:57:36 RBS RBS Fault (Indeterminate) TP is not managing it's team to reach the site Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 10 07:28:13 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 10 Jul 2020 13:28:13 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM Message-ID: Hello All, Received the NOC hourly report done at 9:00 AM Sites off air by Class Class A B C D Total Total 6 19 5 19 49 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 29 6 1 0 33 ZTE 4 4 0 0 4 Huawei 12 12 12 0 12 Network 45 22 13 0 49 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 30 7 0 5 7 49 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 469:41:43 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 309:04:42 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 108:39:42 Transmission Transmission (Indeterminate) TX team is still working on this case. Next update to share when available INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 88:45:42 RBS RBS Fault (DUW failure) Spare DUW already collected , RNC team is working on another 1st, ETR to be provided INC402869 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 11:43 69:36:03 Power Generator failure (Indeterminate) Talkpool cannot provide any update. INC403145 HDO400 FORET_DES_PINS Ouest Ericsson 2G D O&M FUEL 7/7/2020 21:38 59:43:18 Dependent Affected by the fuel issue at the main site Affected by HDO348. INC403145 HDO453 BOUKAN CHAT Ouest Ericsson 2G D O&M FUEL 7/7/2020 21:38 59:43:18 Dependent Affected by the fuel issue at the main site Affected by HDO348. INC403145 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D O&M_Fuel 7/7/2020 21:38 59:41:20 Fuel Generator failure (Indeterminate) Fuel team is informed since (7/8/2020) at 10:30 AM. ETR will be provided them INC403491 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M_Fuel 7/8/2020 13:33 43:46:06 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/10/2020) at 8:27 PM. ETR will be provided them INC403643 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 7/8/2020 18:12 39:09:25 Power Power Failure (Indeterminate) Rectifiers faulty , waiting for pictures to confirm INC403589 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/8/2020 19:10 38:11:25 Transmission Transmission (RAU failure) Faulty RAU 15/11 PH, Spare needed ETA to be provided. INC403722 HAIDC003 PIERRE_PAYEN Artibonite Huawei 2G+3G+LTE B Talkpool 7/8/2020 23:56 33:24:50 Power Generator Failure (Faulty AVR) AVR faulty , waiting for next feedback INC403811 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 7/9/2020 0:32 32:47:12 Power Generator failure (Indeterminate) Access is blocked by population on the area. INC403832 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 7/9/2020 5:14 28:07:20 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC403903 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/9/2020 8:18 25:01:12 Power Generator failure (Indeterminate) Access blocked by bandits reported by TP. Follow-up is ongoing with site security. More update will provide ASAP. INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 7/9/2020 8:30 24:51:20 RBS RBS Fault (DUW failure) DUW faulty , spare part needed INC403941 HDC174 NAN FORT Artibonite Ericsson 2G D O&M FUEL 7/9/2020 9:50 23:31:20 Fuel Generator failure (Fuel issue) Fuel team is aware since 7/9/2020 4:15 PM , ETR to be provided INC403953 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 7/9/2020 10:42 22:39:20 Power Generator failure (High temperature) Head cylinder faulty, Follow up is ongoing INC404111 HDO450 KALIKO_2 Ouest Huawei 2G+3G+LTE C O&M FUEL 7/9/2020 13:14 20:05:22 Fuel Generator failure (Fuel issue) Fuel team has been informed since( July 9th 2020) at 7:32 PM. Feedback expected from them INC404093 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/9/2020 16:25 16:54:14 Power Generator failure (Indeterminate) Faulty radiator need to be changed. Spare part requested. ETR not provided yet. INC404190 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M_Fuel 7/9/2020 17:12 16:07:12 Fuel Generator failure (Indeterminate) Fuel team is informed since (7/9/2020) at 08:15 PM. ETR will be provided them INC404310 HDN104 MAROUGE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 14:53:42 Power Power Failure (Indeterminate) Genset portable is running out of fuel, Follow up is ongoing with TP team INC404309 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 14:53:42 Power Power Failure (Indeterminate) PC Board faulty, Waiting for the next feedback INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Talkpool 7/9/2020 18:32 14:49:42 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC404216 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/9/2020 18:35 14:43:48 Power Generator failure (water mixed with fuel) Water and fuel mixture; TP is waiting for approval to drain the tank. INC404333 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/9/2020 18:54 14:24:44 Power Generator failure (Indeterminate) ETA 8:45 am expired. New update is still expected from TP. INC404224 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C O&M_Fuel 7/9/2020 19:33 13:46:28 Fuel Generator failure (Indeterminate) Fuel team is informed since (7/9/2020) at 10:00 PM. ETR will be provided them INC404226 HDN257 CAMP_COQ Nord Ericsson 2G D Talkpool 7/9/2020 19:46 13:35:23 Power Generator failure (Faulty Battery) Fauty starter Battery , Team is on site working INC404238 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/9/2020 20:34 12:47:23 Power Power Failure (Indeterminate) Commercial power failed, Site will be up with EDH. INC404247 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/9/2020 21:12 12:09:23 Power Power Failure (Indeterminate) Commercial power failed, Site will be up with EDH. INC404278 HAIDO235 DIEGUE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/10/2020 0:03 9:16:43 Power Generator failure (Indeterminate) Faulty fan belt. Team is working on site. INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/10/2020 3:30 5:49:08 Power Generator failure (Indeterminate) Team has to made a swapping on site this morning, ETR to be provided. INC404424 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 7/10/2020 5:05 4:14:43 Fuel Generator failure (Fuel issue) Fuel team has been informed since( July 10th 2020) at 8:50 AM. ETR to be provided. INC404424 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/10/2020 5:05 4:14:43 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO200 INC404424 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/10/2020 5:05 4:14:43 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO200 INC402601 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/10/2020 6:06 3:15:42 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC404432 HDN294 BOIS_D_HOMME Nord Ericsson 2G B Talkpool 7/10/2020 6:06 3:15:42 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC404439 HDC326 GRANDE RAK Artibonite Ericsson 2G B Talkpool 7/10/2020 6:54 2:27:42 Power Power Failure (Indeterminate) Team has been informed , ETA:9h45 AM INC404512 HDS225 NERETTE Sud Ericsson 2G B Talkpool 7/10/2020 7:18 2:01:44 Power Generator failure (Indeterminate) Team has been informed. ETA: 10:30 AM INC404512 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 7/10/2020 7:18 2:01:44 Dependent Affected by the power issue at the main site Affected by HDS225 INC404512 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 7/10/2020 7:18 2:01:44 Dependent Affected by the power issue at the main site Affected by HDS225 INC404520 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool 7/10/2020 7:54 1:25:44 Power Generator failure (Indeterminate) Team has been informed. ETA: 11:00 AM INC404529 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/10/2020 8:39 0:40:38 Power Generator failure (Indeterminate) Team has been informed; ETA not available yet. INC404455 HDC174 NAN FORT Artibonite Ericsson 2G B Talkpool 7/10/2020 8:50 0:31:42 Power Power Failure (Indeterminate) Team has been informed , ETA: 12 h20 PM INC404542 HDN244 BOSTAGE Nord Ericsson 2G B Talkpool 7/10/2020 8:50 0:31:42 Power Power Failure (Indeterminate) Team has been informed , ETA: to be provided INC404541 HDN243 BOIS_NEUF Nord Ericsson 2G B Talkpool 7/10/2020 8:50 0:31:42 Power Power Failure (Indeterminate) Team has been informed , ETA: to be provided INC404460 HDN241 BAHON Nord Ericsson 2G B Talkpool 7/10/2020 8:58 0:23:42 Power Power Failure (Indeterminate) Team has been informed , ETA: to be provided INC404543 HDO336 NAN_CAFE Ouest Ericsson 2G A Talkpool 7/10/2020 9:02 0:17:44 Power Generator failure (Indeterminate) Team has been informed. ETA not provided yet. INC404543 HDO421 GROS MAPOU Ouest Ericsson 2G D Talkpool 7/10/2020 9:02 0:17:44 Dependent Affected by the power issue at the main site Affected by HDO336 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 10 09:22:27 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 10 Jul 2020 15:22:27 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 6 19 5 19 49 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 29 6 1 0 33 ZTE 4 4 0 0 4 Huawei 12 12 12 0 12 Network 45 22 13 0 49 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 30 7 0 5 7 49 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 469:41:43 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 309:04:42 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 108:39:42 Transmission Transmission (Indeterminate) TX team is still working on this case. Next update to share when available INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 88:45:42 RBS RBS Fault (DUW failure) Spare DUW already collected , RNC team is working on another 1st, ETR to be provided INC402869 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 11:43 69:36:03 Power Generator failure (Indeterminate) Talkpool cannot provide any update. INC403145 HDO400 FORET_DES_PINS Ouest Ericsson 2G D O&M FUEL 7/7/2020 21:38 59:43:18 Dependent Affected by the fuel issue at the main site Affected by HDO348. INC403145 HDO453 BOUKAN CHAT Ouest Ericsson 2G D O&M FUEL 7/7/2020 21:38 59:43:18 Dependent Affected by the fuel issue at the main site Affected by HDO348. INC403145 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D O&M_Fuel 7/7/2020 21:38 59:41:20 Fuel Generator failure (Indeterminate) Fuel team is informed since (7/8/2020) at 10:30 AM. ETR will be provided them INC403491 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M_Fuel 7/8/2020 13:33 43:46:06 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/10/2020) at 8:27 PM. ETR will be provided them INC403643 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 7/8/2020 18:12 39:09:25 Power Power Failure (Indeterminate) Rectifiers faulty , waiting for pictures to confirm INC403589 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/8/2020 19:10 38:11:25 Transmission Transmission (RAU failure) Faulty RAU 15/11 PH, Spare needed ETA to be provided. INC403722 HAIDC003 PIERRE_PAYEN Artibonite Huawei 2G+3G+LTE B Talkpool 7/8/2020 23:56 33:24:50 Power Generator Failure (Faulty AVR) AVR faulty , waiting for next feedback INC403811 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 7/9/2020 0:32 32:47:12 Power Generator failure (Indeterminate) Access is blocked by population on the area. INC403832 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 7/9/2020 5:14 28:07:20 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC403903 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/9/2020 8:18 25:01:12 Power Generator failure (Indeterminate) Access blocked by bandits reported by TP. Follow-up is ongoing with site security. More update will provide ASAP. INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 7/9/2020 8:30 24:51:20 RBS RBS Fault (DUW failure) DUW faulty , spare part needed INC403941 HDC174 NAN FORT Artibonite Ericsson 2G D O&M FUEL 7/9/2020 9:50 23:31:20 Fuel Generator failure (Fuel issue) Fuel team is aware since 7/9/2020 4:15 PM , ETR to be provided INC403953 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 7/9/2020 10:42 22:39:20 Power Generator failure (High temperature) Head cylinder faulty, Follow up is ongoing INC404111 HDO450 KALIKO_2 Ouest Huawei 2G+3G+LTE C O&M FUEL 7/9/2020 13:14 20:05:22 Fuel Generator failure (Fuel issue) Fuel team has been informed since( July 9th 2020) at 7:32 PM. Feedback expected from them INC404093 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/9/2020 16:25 16:54:14 Power Generator failure (Indeterminate) Faulty radiator need to be changed. Spare part requested. ETR not provided yet. INC404190 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M_Fuel 7/9/2020 17:12 16:07:12 Fuel Generator failure (Indeterminate) Fuel team is informed since (7/9/2020) at 08:15 PM. ETR will be provided them INC404310 HDN104 MAROUGE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 14:53:42 Power Power Failure (Indeterminate) Genset portable is running out of fuel, Follow up is ongoing with TP team INC404309 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 14:53:42 Power Power Failure (Indeterminate) PC Board faulty, Waiting for the next feedback INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Talkpool 7/9/2020 18:32 14:49:42 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC404216 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/9/2020 18:35 14:43:48 Power Generator failure (water mixed with fuel) Water and fuel mixture; TP is waiting for approval to drain the tank. INC404333 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/9/2020 18:54 14:24:44 Power Generator failure (Indeterminate) ETA 8:45 am expired. New update is still expected from TP. INC404224 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C O&M_Fuel 7/9/2020 19:33 13:46:28 Fuel Generator failure (Indeterminate) Fuel team is informed since (7/9/2020) at 10:00 PM. ETR will be provided them INC404226 HDN257 CAMP_COQ Nord Ericsson 2G D Talkpool 7/9/2020 19:46 13:35:23 Power Generator failure (Faulty Battery) Fauty starter Battery , Team is on site working INC404238 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/9/2020 20:34 12:47:23 Power Power Failure (Indeterminate) Commercial power failed, Site will be up with EDH. INC404247 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/9/2020 21:12 12:09:23 Power Power Failure (Indeterminate) Commercial power failed, Site will be up with EDH. INC404278 HAIDO235 DIEGUE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/10/2020 0:03 9:16:43 Power Generator failure (Indeterminate) Faulty fan belt. Team is working on site. INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/10/2020 3:30 5:49:08 Power Generator failure (Indeterminate) Team has to made a swapping on site this morning, ETR to be provided. INC404424 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 7/10/2020 5:05 4:14:43 Fuel Generator failure (Fuel issue) Fuel team has been informed since( July 10th 2020) at 8:50 AM. ETR to be provided. INC404424 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/10/2020 5:05 4:14:43 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO200 INC404424 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/10/2020 5:05 4:14:43 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO200 INC402601 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/10/2020 6:06 3:15:42 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC404432 HDN294 BOIS_D_HOMME Nord Ericsson 2G B Talkpool 7/10/2020 6:06 3:15:42 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC404439 HDC326 GRANDE RAK Artibonite Ericsson 2G B Talkpool 7/10/2020 6:54 2:27:42 Power Power Failure (Indeterminate) Team has been informed , ETA:9h45 AM INC404512 HDS225 NERETTE Sud Ericsson 2G B Talkpool 7/10/2020 7:18 2:01:44 Power Generator failure (Indeterminate) Team has been informed. ETA: 10:30 AM INC404512 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 7/10/2020 7:18 2:01:44 Dependent Affected by the power issue at the main site Affected by HDS225 INC404512 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 7/10/2020 7:18 2:01:44 Dependent Affected by the power issue at the main site Affected by HDS225 INC404520 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool 7/10/2020 7:54 1:25:44 Power Generator failure (Indeterminate) Team has been informed. ETA: 11:00 AM INC404529 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/10/2020 8:39 0:40:38 Power Generator failure (Indeterminate) Team has been informed; ETA not available yet. INC404455 HDC174 NAN FORT Artibonite Ericsson 2G B Talkpool 7/10/2020 8:50 0:31:42 Power Power Failure (Indeterminate) Team has been informed , ETA: 12 h20 PM INC404542 HDN244 BOSTAGE Nord Ericsson 2G B Talkpool 7/10/2020 8:50 0:31:42 Power Power Failure (Indeterminate) Team has been informed , ETA: to be provided INC404541 HDN243 BOIS_NEUF Nord Ericsson 2G B Talkpool 7/10/2020 8:50 0:31:42 Power Power Failure (Indeterminate) Team has been informed , ETA: to be provided INC404460 HDN241 BAHON Nord Ericsson 2G B Talkpool 7/10/2020 8:58 0:23:42 Power Power Failure (Indeterminate) Team has been informed , ETA: to be provided INC404543 HDO336 NAN_CAFE Ouest Ericsson 2G A Talkpool 7/10/2020 9:02 0:17:44 Power Generator failure (Indeterminate) Team has been informed. ETA not provided yet. INC404543 HDO421 GROS MAPOU Ouest Ericsson 2G D Talkpool 7/10/2020 9:02 0:17:44 Dependent Affected by the power issue at the main site Affected by HDO336 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 10 10:26:01 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 10 Jul 2020 16:26:01 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 12:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 12:00 PM. Running on Battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time ROB Duration Fault Type Problem Summary Comments No Site reported Running on Battery Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 10 10:27:53 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 10 Jul 2020 16:27:53 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 659:00:50 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel T team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 533:03:50 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 216:51:50 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 141:14:50 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 2G B Talkpool 7/6/2020 16:36 91:50:50 RBS RBS Fault (DUW failure) Spare DUW already collected , RNC team is working on another 1st, ETR to be provided INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 72:36:50 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402916 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 12:00 72:26:50 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 72:26:50 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC404194 HDC320 TRIANON Centre Ericsson 2G D Talkpool 7/7/2020 17:30 66:56:50 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403407 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Talkpool 7/8/2020 10:58 49:28:50 Power Power Failure (DC Converter Failure) Dc converter faulty. Spare not yet already collected at WH. ETR not provided yet INC403572 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 7/8/2020 18:00 42:26:50 RBS RBS Fault (Faulty Jumper) Faulty jumper must be replaced. ETR to be provided INC403668 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/8/2020 20:50 39:36:50 RBS RBS Fault (RUS failure) Faulty RUS must be replaced. ETR to be provided INC403728 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/9/2020 0:50 35:36:50 RBS RBS Fault (Indeterminate) Team has been informed and ETA cannot be provided yet due to car issue , waiting for next update INC403770 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 7/9/2020 5:30 30:56:50 RBS RBS Fault (DUG Failure) Faulty DUG, team will replace it at 1:00 PM INC403834 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 7/9/2020 6:30 29:56:50 RBS RBS Fault (DUG Failure) Faulty DUG, ETA Expired , waiting for new update INC404087 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 7/9/2020 15:30 20:56:50 RBS RBS Fault (DRU failure) Faulty DRU, Team will replace it by 3:30 PM INC404385 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 7/9/2020 23:10 13:16:50 RBS RBS Fault (Indeterminate) Team will be on site on site 1:30 PM INC402601 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/10/2020 6:06 6:20:50 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC404238 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/10/2020 8:34 3:52:50 Power Power Failure (Indeterminate) Commercial power failed, Site will be up with EDH. INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 7/10/2020 9:05 3:21:50 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC404601 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G C Talkpool 7/10/2020 11:40 0:46:50 Transmission Transmission (Indeterminate) Team is informed, ETA 02:00 PM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 10 12:32:45 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 10 Jul 2020 18:32:45 +0000 Subject: [Rantt] NOC hourly report at 2:00 PM Message-ID: Hello All, Received the NOC hourly report done at 2:00 PM Sites off air by Class Class A B C D Total Total 8 12 6 16 42 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 20 4 1 0 23 ZTE 4 4 0 0 4 Huawei 15 15 15 1 15 Network 39 23 16 1 42 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 26 3 0 5 8 42 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 474:34:40 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 314:03:42 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 113:38:42 Transmission Transmission (Indeterminate) Link is expected to be re-created by Digicel TX Team today . INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 93:44:42 RBS RBS Fault (DUW failure) Spare DUW already collected , RNC team is working on another 1st, ETR to be provided INC402869 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 11:43 74:28:10 Power Generator failure (Indeterminate) Team is working on the site. INC403145 HDO400 FORET_DES_PINS Ouest Ericsson 2G D O&M FUEL 7/7/2020 21:38 64:42:18 Dependent Affected by the fuel issue at the main site Affected by HDO348. INC403145 HDO453 BOUKAN CHAT Ouest Ericsson 2G D O&M FUEL 7/7/2020 21:38 64:42:18 Dependent Affected by the fuel issue at the main site Affected by HDO348. INC403145 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 7/7/2020 21:38 64:33:27 Power Generator failure (Indeterminate) Team is working on the site. INC403491 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/8/2020 13:33 48:38:13 Power Generator failure (Indeterminate) Fuel added, power team is requested. ETA not provided yet. INC403643 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 7/8/2020 18:12 44:08:25 Power Power Failure (Indeterminate) Rectifiers faulty , waiting for pictures to confirm INC403589 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/8/2020 19:10 43:10:25 Transmission Transmission (RAU failure) Faulty RAU 15/11 PH, Spare needed ETA to be provided. INC403722 HAIDC003 PIERRE_PAYEN Artibonite Huawei 2G+3G+LTE B Talkpool 7/8/2020 23:56 38:23:50 Power Generator Failure (Faulty AVR) AVR faulty . Spare already collected and expected to be replaced this afternoom.ETA:5HPM INC403811 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 7/9/2020 0:32 37:39:19 Power Generator failure (Indeterminate) Access is blocked by population on the area. INC403832 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 7/9/2020 5:14 33:06:20 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC403903 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/9/2020 8:18 29:54:09 Power Generator failure (Indeterminate) Access blocked by bandits reported by TP. Follow-up is ongoing with site security. More update will provide ASAP. INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 7/9/2020 8:30 29:50:20 RBS RBS Fault (DUW failure) DUW faulty , spare part needed INC403941 HDC174 NAN FORT Artibonite Ericsson 2G D O&M FUEL 7/9/2020 9:50 28:30:20 Fuel Generator failure (Fuel issue) Rescue will be perfomed , ETR:4h30 PM INC403953 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 7/9/2020 10:42 27:38:20 Power Generator failure (High temperature) Head cylinder faulty, Follow up is ongoing INC404111 HDO450 KALIKO_2 Ouest Huawei 2G+3G+LTE C Talkpool 7/9/2020 13:14 24:58:19 Power Generator failure (Indeterminate) Refueling done; but site remains down. TP has been informed. ETA not available yet. INC404093 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/9/2020 16:25 21:47:11 Power Generator failure (Indeterminate) Faulty radiator need to be changed. Spare part will be collected at TP WH. ETR not provided yet. INC404309 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 19:52:42 Power Generator failure (Faulty board) PC Board faulty, Spare requested INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Talkpool 7/9/2020 18:32 19:48:42 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC404216 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/9/2020 18:35 19:36:45 Power Generator failure (water mixed with fuel) Water and fuel mixture; TP is waiting for approval to drain the tank. INC404333 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/9/2020 18:54 19:17:41 Power Generator failure (Indeterminate) The generator set was shut down by the landlord, due to too much noise when operating. Approval needed to run on portable genset. INC404224 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C O&M_Fuel 7/9/2020 19:33 18:38:35 Fuel Generator failure (Indeterminate) Fuel team is informed since (7/9/2020) at 10:00 PM. ETR will be provided them INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/10/2020 3:30 10:41:15 Power Generator failure (Indeterminate) Team has to made a swapping on site this morning, ETR to be provided. INC404424 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 7/10/2020 5:05 9:07:40 Fuel Generator failure (Fuel issue) Fuel team has been informed since( July 10th 2020) at 8:50 AM. ETR to be provided. INC404424 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/10/2020 5:05 9:07:40 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO200 INC404424 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/10/2020 5:05 9:07:40 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO200 INC404512 HDS225 NERETTE Sud Ericsson 2G B Talkpool 7/10/2020 7:18 6:53:51 Power Generator failure (Indeterminate) Oil mixed with water engine cannot worked, reported by TP. ETR not provided yet INC404512 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 7/10/2020 7:18 6:53:51 Dependent Affected by the power issue at the main site Affected by HDS225 INC404512 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 7/10/2020 7:18 6:53:51 Dependent Affected by the power issue at the main site Affected by HDS225 INC404520 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool 7/10/2020 7:54 6:17:51 Power Generator failure (Indeterminate) Power team has been performed on the site, TX team is requested. ETA: 4:45 PM INC404497 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 7/10/2020 11:22 2:49:51 Power Generator failure (Indeterminate) Team has been informed. ETA: 2:30 PM INC404497 HGA047 VALADE Nippes Ericsson 2G D Talkpool 7/10/2020 11:22 2:49:51 Dependent Affected by the power issue at the main site Affected by HGA031 INC404590 HDN236 MOMBIN_CROCHU Nord-Est Ericsson 2G D Talkpool 7/10/2020 11:36 2:44:42 Power Power Failure (Indeterminate) Team has been informed , ETA:2h30 PM INC404603 HAIDO545 DELMAS33_J ROUMAIN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/10/2020 11:33 2:38:50 Power Generator failure (Indeterminate) Team is waiting for access. INC404721 HAIDO549 LIZON_22 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/10/2020 12:34 1:38:40 Power Generator failure (Indeterminate) Team has been informed; ETA not available yet. INC404747 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/10/2020 12:43 1:37:42 Power Power Failure (Indeterminate) Team is on site working INC404635 HAIDO456 JUVENAT_5 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/10/2020 13:07 1:05:01 Power Generator failure (Indeterminate) Team has been informed; ETA 2:45 pm. INC404635 HAIDO113 CANAPE-JUVENAT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/10/2020 13:07 1:05:01 Dependent Affected by the power issue at the main site Affected by HDO456 INC404637 HDO240 RUE_ENTERREMENT Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/10/2020 13:21 0:51:08 Power Generator failure (Indeterminate) Team has been informed; ETA 2:30 pm. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 10 12:37:59 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 10 Jul 2020 18:37:59 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (2:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 2:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 660:30:59 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel T team has been requested also for E1 issue. Next update will be shared as soon as possible INC403407 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Talkpool 7/8/2020 10:58 50:58:59 Power Power Failure (DC Converter Failure) Dc converter faulty. Spare not yet already collected at WH. ETR not provided yet INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 534:56:10 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 218:44:10 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 143:07:10 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 2G B Talkpool 7/6/2020 16:36 93:43:10 RBS RBS Fault (DUW failure) Spare DUW already collected , RNC team is working on another 1st, ETR to be provided INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 74:29:10 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402907 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/7/2020 11:50 74:29:10 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402916 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 12:00 74:19:10 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 74:19:10 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC404194 HDC320 TRIANON Centre Ericsson 2G D Talkpool 7/7/2020 17:30 68:49:10 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403572 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 7/8/2020 18:00 44:18:47 RBS RBS Fault (Faulty Jumper) Faulty jumper must be replaced. ETR to be provided INC403668 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/8/2020 20:50 41:28:53 RBS RBS Fault (RUS failure) Faulty RUS must be replaced. ETR to be provided INC403728 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/9/2020 0:50 37:28:45 RBS RBS Fault (Indeterminate) Team is waiting for access INC403770 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 7/9/2020 5:30 32:48:44 RBS RBS Fault (DUG Failure) Faulty DUG, ETA expired , waiting for next update INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 2G+3G B Talkpool 7/9/2020 8:30 29:48:48 Transmission RBS Fault (DUW failure) DUW faulty , spare part needed INC404087 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 7/9/2020 15:30 22:49:10 RBS RBS Fault (DRU failure) Faulty DRU, Team will replace it by 3:30 PM INC404238 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/10/2020 8:34 5:44:51 Power Power Failure (Indeterminate) Commercial power failed, Site will be up with EDH. INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 7/10/2020 9:05 5:14:10 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC402601 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/10/2020 6:06 4:14:24 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC404652 HDC210 LABACIE Centre Ericsson 2G D Talkpool 7/10/2020 11:36 2:43:10 RBS RBS Fault (Indeterminate) Team has been inofmed ,ETA not yet provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 10 14:29:58 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 10 Jul 2020 20:29:58 +0000 Subject: [Rantt] NOC hourly report at 4:00 PM Message-ID: Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 6 12 5 22 45 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 26 5 1 0 29 ZTE 4 4 1 0 4 Huawei 12 12 12 0 12 Network 42 21 14 0 45 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 2 0 7 14 45 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 476:48:32 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 316:09:32 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 115:44:32 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX Team today . INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 95:50:32 RBS RBS Fault (DUW failure) Spare DUW already collected , RNC team is working on another 1st, ETR to be provided INC403145 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 7/7/2020 21:38 66:48:32 Transmission Transmission (Indeterminate) Power team has been performed on the site, TX team is requested. ETA: 6:45 pm INC403491 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/8/2020 13:33 50:53:32 Power Generator failure (Indeterminate) Fuel added, power team is requested. ETA: 5:00 PM INC403643 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 7/8/2020 18:12 46:14:32 Power Power Failure (Indeterminate) Rectifiers faulty , waiting for pictures to confirm INC403589 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/8/2020 19:10 45:16:32 Transmission Transmission (RAU failure) Faulty RAU 15/11 PH, Spare needed ETA to be provided. INC403811 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 7/9/2020 0:32 39:54:32 Power Generator failure (Indeterminate) Access is blocked by population on the area. INC403832 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 7/9/2020 5:14 35:12:32 Power Generator failure (Faulty board) PC Board faulty, Spare requested INC403903 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/9/2020 8:18 32:08:32 Power Generator failure (Indeterminate) Access blocked by bandits reported by TP. Follow-up is ongoing with site security. More update will provide ASAP. INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 7/9/2020 8:30 31:56:32 RBS RBS Fault (DUW failure) DUW faulty , spare part needed INC403941 HDC174 NAN FORT Artibonite Ericsson 2G D O&M FUEL 7/9/2020 9:50 30:36:32 Fuel Generator failure (Fuel issue) Rescue will be performed , ETR:4h30 PM INC403953 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 7/9/2020 10:42 29:44:32 Power Generator failure (High temperature) Head cylinder faulty, Follow up is ongoing INC404111 HDO450 KALIKO_2 Ouest Huawei 2G+3G+LTE C Talkpool 7/9/2020 13:14 27:12:32 Power Generator failure (Indeterminate) Refueling done; but site remains down. TP has been informed. ETA not available yet. INC404093 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/9/2020 16:25 24:01:32 Power Generator failure (Indeterminate) Faulty radiator need to be changed. Spare part will be collected at TP WH. ETR not provided yet. INC404309 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 21:58:32 Power Generator failure (Faulty board) PC Board faulty, Spare requested INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Talkpool 7/9/2020 18:32 21:54:32 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC404216 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/9/2020 18:35 21:51:32 Power Generator failure (water mixed with fuel) Water and fuel mixture; TP is waiting for approval to drain the tank. INC404333 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/9/2020 18:54 21:32:32 Power Generator failure (Indeterminate) The generator set was shut down by the landlord, due to too much noise when operating. Approval needed to run on portable genset. INC404224 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 7/9/2020 19:33 20:53:32 Power Generator failure (Indeterminate) Fuel added, power team is requested. ETA: 5:30 PM INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/10/2020 3:30 12:56:32 Power Generator failure (Indeterminate) Team has to made a swapping on site this morning, ETR to be provided. INC404424 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 7/10/2020 5:05 11:21:32 Fuel Generator failure (Fuel issue) Fuel team has been informed since( July 10th 2020) at 8:50 AM. ETR to be provided. INC404424 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/10/2020 5:05 11:21:32 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO200 INC404424 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/10/2020 5:05 11:21:32 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO200 INC404512 HDS225 NERETTE Sud Ericsson 2G B Talkpool 7/10/2020 7:18 9:08:32 Power Generator failure (Indeterminate) Oil mixed with water engine cannot worked, reported by TP. ETR not provided yet INC404512 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 7/10/2020 7:18 9:08:32 Dependent Affected by the power issue at the main site Affected by HDS225 INC404512 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 7/10/2020 7:18 9:08:32 Dependent Affected by the power issue at the main site Affected by HDS225 INC404520 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool 7/10/2020 7:54 8:32:32 Transmission Transmission (Indeterminate) Power team has been performed on the site, TX team is requested. ETA: 4:45 PM INC404497 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 7/10/2020 11:22 5:04:32 Power Generator failure (Indeterminate) Team has been informed. ETA expired, New ETA: 5:00 PM INC404497 HGA047 VALADE Nippes Ericsson 2G D Talkpool 7/10/2020 11:22 5:04:32 Dependent Affected by the power issue at the main site Affected by HGA031 INC404651 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/10/2020 13:57 2:29:32 Power Generator failure (Indeterminate) TP is not managing his team to reach the site. INC404759 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 7/10/2020 14:46 1:40:32 Power Power Failure (Indeterminate) Team is already informed . ETA :5 PM INC404670 HDC151 MAIRIE GWOMON Artibonite Ericsson 2G+3G D Talkpool 7/10/2020 14:48 1:38:32 Power Power Failure (Indeterminate) Team is already informed . ETA :4h50 PM INC404670 HDC171 GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/10/2020 14:48 1:38:32 Dependent Affected by the power issue at the main site Affected by HDC151 INC404670 HDC154 SAVANNE_LONGUE Artibonite Ericsson 2G D Talkpool 7/10/2020 14:48 1:38:32 Dependent Affected by the power issue at the main site Affected by HDC151 INC404670 HDC157 FOND_IBO Artibonite Ericsson 2G D Talkpool 7/10/2020 14:48 1:38:32 Dependent Affected by the power issue at the main site Affected by HDC151 INC404670 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 7/10/2020 14:48 1:38:32 Dependent Affected by the power issue at the main site Affected by HDC151 INC404670 HDC163 LACUL Artibonite Ericsson 2G D Talkpool 7/10/2020 14:48 1:38:32 Dependent Affected by the power issue at the main site Affected by HDC151 INC404670 HDC168 CARREFOUR_TELE Artibonite Ericsson 2G D Talkpool 7/10/2020 14:48 1:38:32 Dependent Affected by the power issue at the main site Affected by HDC151 INC404670 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 7/10/2020 14:48 1:38:32 Dependent Affected by the power issue at the main site Affected by HDC151 INC404670 HDC169 MORNE_DUPUY Artibonite Ericsson 2G D Talkpool 7/10/2020 14:48 1:38:32 Dependent Affected by the power issue at the main site Affected by HDC151 INC404694 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/10/2020 15:40 0:46:32 Power Generator failure (Indeterminate) Team has been informed; ETA not available yet. INC404694 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/10/2020 15:40 0:46:32 Dependent Affected by the power issue at the main site Affected by HDO592 INC404695 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/10/2020 15:55 0:31:32 Power Generator failure (Indeterminate) Team has been informed; ETA not available yet. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue, the access is okay now. Fuel team will arrange to reach the site. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 10 15:58:40 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 10 Jul 2020 21:58:40 +0000 Subject: [Rantt] Alain Gaetchens |GPON Message-ID: Hello Roland, Please your support is needed for the request below. Share the ETA with us. Regards, NOC Team From: Steve Pedre Sent: Friday, July 10, 2020 5:52 PM To: Haiti Noc Cc: Hai_CC_Business_Solutions ; HAI_BSE ; Luigi Roy Subject: Alain Gaetchens |GPON Hello NOC , Would you please follow up with TP fiber team to restore GPON service for the below customer . NO connectivity from the PON . Address : Pelerin 9 Telephone : 50936509090 Reference INC404826 [cid:image001.png at 01D656E3.BA91F1A0] Best regards, [cid:image002.png at 01D656E3.BA91F1A0] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 7438 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 19988 bytes Desc: image002.png URL: From Haiti.Noc at digicelgroup.com Fri Jul 10 16:22:43 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 10 Jul 2020 22:22:43 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 664:34:41 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel T team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 538:44:18 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 222:32:18 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 146:55:18 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 2G B Talkpool 7/6/2020 16:36 97:31:18 RBS RBS Fault (DUW failure) Spare DUW already collected , RNC team is working on another 1st, ETR to be provided INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 78:17:18 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402907 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/7/2020 11:50 78:17:18 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402916 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 12:00 78:07:18 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 78:07:18 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC404194 HDC320 TRIANON Centre Ericsson 2G D Talkpool 7/7/2020 17:30 72:37:18 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403407 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Talkpool 7/8/2020 10:58 55:02:41 Power Power Failure (DC Converter Failure) Dc converter faulty. Spare not yet already collected at WH. ETR not provided yet INC403572 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 7/8/2020 18:00 48:06:55 RBS RBS Fault (Faulty Jumper) Faulty jumper must be replaced. ETR to be provided INC403668 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/8/2020 20:50 45:17:01 RBS RBS Fault (RUS failure) Faulty RUS must be replaced. ETR to be provided INC403728 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/9/2020 0:50 41:16:53 Power Power Failure (Indeterminate) ATS is faulty , waiting for next update INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 7/9/2020 8:30 33:36:56 Transmission RBS Fault (DUW failure) DUW faulty , Spare collected but cannot reach the region due to road blocks INC404087 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 7/9/2020 15:30 26:37:18 RBS RBS Fault (DRU failure) Faulty DRU, Spare collected but cannot reach the region due to road blocks INC404238 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/10/2020 8:34 9:32:59 Power Power Failure (Indeterminate) Commercial power failed, Site will be up with EDH. INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 7/10/2020 9:05 9:02:18 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC404652 HDC210 LABACIE Centre Ericsson 2G D Talkpool 7/10/2020 11:36 6:31:18 RBS RBS Fault (Indeterminate) Team left the site and now going back to fix the issue, ETA not yet available INC402601 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/10/2020 6:06 4:14:24 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC404778 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 7/10/2020 15:38 2:29:18 Power Power Failure (Indeterminate) Sector will be restore with commercial power INC404697 HDS001 JACMEL_TOWN_CENTER Sud-Est Ericsson 3G A Talkpool 7/10/2020 15:56 2:04:41 RBS RBS Fault (Indeterminate) Team is informed, ETA 07:10 PM. INC404786 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 7/10/2020 16:10 1:57:18 RBS RBS Fault (Indeterminate) Team has been informed , ETA not yet provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 10 17:28:46 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 10 Jul 2020 23:28:46 +0000 Subject: [Rantt] NOC SITES REPORT updated for this July 10th, 2020 till 7:00 PM. Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this July 10th, 2020 till 7:00 PM. > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 479:44:27 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 319:05:27 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 118:40:27 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX Team today . INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 98:46:27 RBS RBS Fault (DUW failure) Spare DUW already collected , RNC team is working on another 1st, ETR to be provided INC403145 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 7/7/2020 21:38 69:44:27 Transmission Transmission (Indeterminate) Team is working on the site. INC403643 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 7/8/2020 18:12 49:10:27 Power Power Failure (Indeterminate) Rectifiers faulty . Spare requested . INC403589 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/8/2020 19:10 48:12:27 Transmission Transmission (RAU failure) Faulty RAU 15/11 PH, Spare needed ETA to be provided. INC403811 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 7/9/2020 0:32 42:50:27 Power Generator failure (Indeterminate) Access is blocked by population on the area. INC403832 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 7/9/2020 5:14 38:08:27 Power Generator failure (Faulty board) PC Board faulty, Spare requested INC403903 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/9/2020 8:18 35:04:27 Power Generator failure (Indeterminate) Access blocked by bandits reported by TP. Follow-up is ongoing with site security. More update will provide ASAP. INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 7/9/2020 8:30 34:52:27 RBS RBS Fault (DUW failure) DUW faulty , spare part needed INC403953 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 7/9/2020 10:42 32:40:27 Power Generator failure (High temperature) Head cylinder faulty, Follow up is ongoing INC404309 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 24:54:27 Power Generator failure (Faulty board) PC Board faulty, Spare requested INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Talkpool 7/9/2020 18:32 24:50:27 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC404216 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/9/2020 18:35 24:47:27 Power Generator failure (water mixed with fuel) Water and fuel mixture; TP is waiting for approval to drain the tank. INC404333 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/9/2020 18:54 24:28:27 Power Generator failure (Indeterminate) The generator set was shut down by the landlord, due to too much noise when operating. Approval needed to run on portable genset. INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/10/2020 3:30 15:52:27 Power Generator failure (Indeterminate) Team has to made a swapping on site this morning, ETR to be provided. INC404911 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/10/2020 5:05 14:17:27 Power Generator failure (Indeterminate) Site remains down after power issue solved at the main site. TP has been informed. ETA 7:15 pm. INC404520 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool 7/10/2020 7:54 11:28:27 Transmission Transmission (Indeterminate) Power team has been performed on the site, TX team is requested. They are waiting for the access INC404694 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/10/2020 15:40 3:42:27 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow-up is ongoing by TP INC404694 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/10/2020 15:40 3:42:27 Dependent Affected by the power issue at the main site Affected by HDO592 INC404790 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/10/2020 16:34 2:48:27 Power Power Failure (Indeterminate) Team is already dispatched . ETA :7h50 PM INC404904 HDO414 BELLEVUE Ouest Ericsson 2G C Talkpool 7/10/2020 17:00 2:22:27 Power Generator failure (Indeterminate) Team has been informed. ETA: 8:20 PM INC404907 HDN229 BOIS_DE_LANCE Nord Ericsson 2G D Talkpool 7/10/2020 17:14 2:08:27 Power Power Failure (Indeterminate) Team is already dispatched . ETA:7h50 PM INC404910 HDC327 ROCHE LA COUR LA CEDRAS Artibonite Ericsson 2G D Talkpool 7/10/2020 17:22 2:00:27 Power Power Failure (Indeterminate) Team is already informed . ETA:8h30 PM INC404823 HDC343 SALMADERE Centre Ericsson 2G D Talkpool 7/10/2020 17:34 1:48:27 Power Power Failure (Indeterminate) Team is already dispatched . ETA to be provided INC404832 HDC219 CERCA_LA_SOURCE Centre Ericsson 2G D Talkpool 7/10/2020 18:14 1:08:27 Power Power Failure (Indeterminate) Team is already dispatched . ETA to be provided Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 665:56:27 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel T team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 539:59:27 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 223:47:27 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 148:10:27 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 2G B Talkpool 7/6/2020 16:36 98:46:27 RBS RBS Fault (DUW failure) Spare DUW already collected , RNC team is working on another 1st, ETR to be provided INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 79:32:27 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402907 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/7/2020 11:50 79:32:27 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402916 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 12:00 79:22:27 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 79:22:27 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC404194 HDC320 TRIANON Centre Ericsson 2G D Talkpool 7/7/2020 17:30 73:52:27 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403407 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Talkpool 7/8/2020 10:58 56:24:27 Power Power Failure (DC Converter Failure) Dc converter faulty. Spare not yet already collected at WH. ETR not provided yet INC403572 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 7/8/2020 18:00 49:22:27 RBS RBS Fault (Faulty Jumper) Faulty jumper must be replaced. ETR to be provided INC403668 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/8/2020 20:50 46:32:27 RBS RBS Fault (RUS failure) Faulty RUS must be replaced. ETR to be provided INC403728 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/9/2020 0:50 42:32:27 Power Power Failure (Indeterminate) ATS is faulty , waiting for next update INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 2G B Talkpool 7/9/2020 8:30 34:52:27 Transmission RBS Fault (DUW failure) DUW faulty , Spare collected but cannot reach the region due to road blocks INC404087 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 7/9/2020 15:30 27:52:27 RBS RBS Fault (DRU failure) Faulty DRU, Spare collected but cannot reach the region due to road blocks INC402601 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/10/2020 6:06 13:16:27 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC404238 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/10/2020 8:34 10:48:27 Power Power Failure (Indeterminate) Commercial power failed, Site will be up with EDH. INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 7/10/2020 9:05 10:17:27 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC404652 HDC210 LABACIE Centre Ericsson 2G D Talkpool 7/10/2020 11:36 7:46:27 RBS RBS Fault (Indeterminate) Team left the site and now going back to fix the issue, ETA not yet available INC404778 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 7/10/2020 15:38 3:44:27 Power Power Failure (Indeterminate) Sector will be restore with commercial power INC404786 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 7/10/2020 16:10 3:12:27 RBS RBS Fault (Indeterminate) Team has been informed , ETA not yet provided Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue now, the access is okay now. Fuel team will arrange to reach the site. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC404543 HDO336 NAN_CAFE Ouest Ericsson 2G A Talkpool 7/10/2020 9:02 7/10/2020 12:24 3:22:00 4:00:00 Compliant Power Generator failure (Indeterminate) Portable genset out of fuel Need to be justified Fuel added in the portable genset INC404543 HDO421 GROS MAPOU Ouest Ericsson 2G D Talkpool 7/10/2020 9:02 7/10/2020 12:24 3:22:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO336 Cascaded Back in service with the main site. INC404190 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M_Fuel 7/9/2020 17:12 7/10/2020 13:13 20:01:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted INC402869 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 7/7/2020 11:43 7/10/2020 12:00 72:17:00 4:00:00 Not Compliant Power Generator failure (Radiator failure) Faulty radiator Spare Faulty radiator has been replaced INC404512 HDS225 NERETTE Sud Ericsson 2G B Talkpool 7/10/2020 7:18 7/10/2020 16:51 9:33:00 4:00:00 Not Compliant Power Generator Failure (Head Cylinder faulty) Faulty cylinder head Spare Faulty cylinder head has been replaced INC404512 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 7/10/2020 7:18 7/10/2020 16:51 9:33:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS225 Cascaded Back in service with the main site. INC404512 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 7/10/2020 7:18 7/10/2020 16:51 9:33:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS225 Cascaded Back in service with the main site. INC404497 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 7/10/2020 11:22 7/10/2020 17:20 5:58:00 4:00:00 Not Compliant Power Generator failure (High temperature) water consumption due to Dirty radiator Need to be justified 1 gallon of coolant added, and genset has been restarted. INC404497 HGA047 VALADE Nippes Ericsson 2G D Talkpool 7/10/2020 11:22 7/10/2020 17:20 5:58:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HGA031 Cascaded Back in service with the main site. INC403491 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/8/2020 13:33 7/10/2020 17:22 51:49:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted INC404693 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 7/10/2020 15:34 7/10/2020 17:52 2:18:00 4:00:00 Compliant Power Generator failure (Battery Failure) Battery backup discharge. OK Battery backup recharged and restart auto. INC404224 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 7/9/2020 19:33 7/10/2020 18:35 23:02:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted INC404341 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 7/9/2020 19:58 7/10/2020 8:02 12:04:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Feedback is expected from the concerned team INC404281 HDC212 DOMOND Centre Ericsson 2G D Talkpool 7/10/2020 0:18 7/10/2020 12:08 11:50:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Portable Genset out of fuel Fuel Delivery Delay Portable Genset refueled INC404281 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 7/10/2020 0:18 7/10/2020 12:08 11:50:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDC212 OK Back up with the main site INC404285 HAIDO319 SOURCE_MATELAS Ouest Huawei 2G+3G+LTE A Talkpool 7/10/2020 0:50 7/10/2020 7:57 7:07:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure OK 1/2 Gal of oil added and genset restarted INC404298 HDC324 GROS_PIERRE Centre Ericsson 2G B Talkpool 7/10/2020 3:38 7/10/2020 7:28 3:50:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed OK Site back up with the sunrise INC403659 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/10/2020 6:06 7/10/2020 8:36 2:30:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed OK Site back up with the sunrise INC403659 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/10/2020 6:06 7/10/2020 8:36 2:30:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC318 OK Back up with the main site INC404225 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/10/2020 6:06 7/10/2020 8:44 2:38:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed OK Site back up with the sunrise INC402907 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/10/2020 6:06 7/10/2020 8:47 2:41:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed OK Site back up with the sunrise INC404247 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/9/2020 21:12 7/10/2020 10:06 12:54:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Commercial power failed OK Site Back up with EDH. INC404238 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/9/2020 20:34 7/10/2020 10:06 13:32:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Commercial power failed OK Site Back up with EDH. INC404226 HDN257 CAMP_COQ Nord Ericsson 2G D Talkpool 7/9/2020 19:46 7/10/2020 9:36 13:50:00 4:00:00 Not Compliant Power Generator failure (Faulty Battery) Starter Battery faulty Spare genset restarted with an external battery INC404439 HDC326 GRANDE RAK Artibonite Ericsson 2G B Talkpool 7/10/2020 6:54 7/10/2020 10:54 4:00:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Feedback is expected from the concerned team INC402601 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/10/2020 6:06 7/10/2020 11:03 4:57:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed OK Site back up with the sunrise INC404432 HDN294 BOIS_D_HOMME Nord Ericsson 2G B Talkpool 7/10/2020 6:06 7/10/2020 11:03 4:57:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed OK Site back up with the sunrise INC404310 HDN104 MAROUGE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 7/10/2020 11:56 17:28:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Genset portable is running out of fuel Fuel Delivery Delay Fuel added by the contractor INC404310 HDN108 DESGRANGES Nord-Ouest Ericsson 2G A Talkpool 7/10/2020 10:34 7/10/2020 11:56 1:22:00 4:00:00 Compliant Dependent Affected by the fuel issue at the main site Affected by HDN104 OK Back up with the main site INC404310 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 7/10/2020 10:34 7/10/2020 11:56 1:22:00 4:00:00 Compliant Dependent Affected by the fuel issue at the main site Affected by HDN104 OK Back up with the main site INC404310 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 2G D Talkpool 7/10/2020 10:34 7/10/2020 11:56 1:22:00 4:00:00 Compliant Dependent Affected by the fuel issue at the main site Affected by HDN104 OK Back up with the main site INC404310 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 3G A Talkpool 7/10/2020 10:34 7/10/2020 11:56 1:22:00 4:00:00 Compliant Dependent Affected by the fuel issue at the main site Affected by HDN104 OK Back up with the main site INC404460 HDN242 BAHON Nord Ericsson 2G B Talkpool 7/10/2020 8:58 7/10/2020 14:58 6:00:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure OK 1/2 Gal of oil added and genset restarted INC404460 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/10/2020 8:58 7/10/2020 14:58 6:00:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN242 OK Back up with the main site INC404460 HDC279 RAC_ORANGE Artibonite Ericsson 2G D Talkpool 7/10/2020 8:58 7/10/2020 14:58 6:00:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN242 OK Back up with the main site INC404460 HDN269 BOIS LAURENCE Nord-Est Ericsson 2G D Talkpool 7/10/2020 8:58 7/10/2020 14:58 6:00:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN242 OK Back up with the main site INC404491 HDC212 DOMOND Centre Ericsson 2G D Talkpool 7/10/2020 10:50 7/10/2020 13:30 2:40:00 4:00:00 Compliant Power Generator failure (Fuel issue) Portable Genset out of fuel Fuel Delivery Delay Portable Genset refueled INC404491 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 7/10/2020 10:50 7/10/2020 13:30 2:40:00 4:00:00 Compliant Dependent Affected by the fuel issue at the main site Affected by HDC212 OK Back up with the main site INC404491 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/10/2020 10:50 7/10/2020 13:30 2:40:00 4:00:00 Compliant Dependent Affected by the fuel issue at the main site Affected by HDC212 OK Back up with the main site INC404493 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 7/10/2020 11:06 7/10/2020 13:56 2:50:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate OK Back up by itself INC404493 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G A Talkpool 7/10/2020 11:06 7/10/2020 13:56 2:50:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDC264 OK Back up with the main site INC404493 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/10/2020 11:06 7/10/2020 13:56 2:50:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDC264 OK Back up with the main site INC404493 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/10/2020 11:06 7/10/2020 13:56 2:50:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDC264 OK Back up with the main site INC404481 HDC154 SAVANNE_LONGUE Artibonite Ericsson 2G D Talkpool 7/10/2020 10:34 7/10/2020 13:56 3:22:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure OK 1/2 Gal of oil added and genset restarted INC404481 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 7/10/2020 10:34 7/10/2020 13:56 3:22:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN242 OK Back up with the main site INC404590 HDN236 MOMBIN_CROCHU Nord-Est Ericsson 2G D Talkpool 7/10/2020 11:36 7/10/2020 16:16 4:40:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temp. on the genset due to radiator faulty OK 1 Gal of coolant added INC404747 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/10/2020 12:43 7/10/2020 15:35 2:52:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Feedback is expected from the concerned team INC404753 HAIDN046 DIGICEL Front office Cap Haitien Nord ZTE 2G+3G+LTE A Talkpool 7/10/2020 14:24 7/10/2020 16:20 1:56:00 4:00:00 Compliant Power Generator failure (Fan belt failure) Fan belt broken OK Fan belt replaced INC403722 HAIDC003 PIERRE_PAYEN Artibonite Huawei 2G+3G+LTE B Talkpool 7/8/2020 23:56 7/10/2020 15:58 40:02:00 4:00:00 Not Compliant Power Generator Failure (Faulty AVR) Faulty AVR Spare Faulty AVR Replaced INC403941 HDC174 NAN FORT Artibonite Ericsson 2G D O&M FUEL 7/9/2020 9:50 7/10/2020 16:38 30:48:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Rescue performed INC403145 HDO400 FORET_DES_PINS Ouest Ericsson 2G D O&M FUEL 7/7/2020 21:38 7/10/2020 16:16 66:38:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDO348. Cascaded Back up with the main site INC403145 HDO453 BOUKAN CHAT Ouest Ericsson 2G D O&M FUEL 7/7/2020 21:38 7/10/2020 16:16 66:38:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDO348. Cascaded Back up with the main site INC404759 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 7/10/2020 14:46 7/10/2020 17:50 3:04:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Feedback is expected from the concerned team INC404670 HDC151 MAIRIE GWOMON Artibonite Ericsson 2G+3G D Talkpool 7/10/2020 14:48 7/10/2020 17:56 3:08:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Feedback is expected from the concerned team INC404670 HDC171 GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/10/2020 14:48 7/10/2020 17:56 3:08:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC151 OK Back up with the main site INC404670 HDC154 SAVANNE_LONGUE Artibonite Ericsson 2G D Talkpool 7/10/2020 14:48 7/10/2020 17:56 3:08:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC151 OK Back up with the main site INC404670 HDC157 FOND_IBO Artibonite Ericsson 2G D Talkpool 7/10/2020 14:48 7/10/2020 17:56 3:08:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC151 OK Back up with the main site INC404670 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 7/10/2020 14:48 7/10/2020 17:56 3:08:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC151 OK Back up with the main site INC404670 HDC163 LACUL Artibonite Ericsson 2G D Talkpool 7/10/2020 14:48 7/10/2020 17:56 3:08:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC151 OK Back up with the main site INC404670 HDC168 CARREFOUR_TELE Artibonite Ericsson 2G D Talkpool 7/10/2020 14:48 7/10/2020 17:56 3:08:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC151 OK Back up with the main site INC404670 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 7/10/2020 14:48 7/10/2020 17:56 3:08:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC151 OK Back up with the main site INC404670 HDC169 MORNE_DUPUY Artibonite Ericsson 2G D Talkpool 7/10/2020 14:48 7/10/2020 17:56 3:08:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC151 OK Back up with the main site INC404829 HDC020 MORNE_FORT_COW Artibonite Huawei 2G+3G+LTE B Talkpool 7/10/2020 18:08 7/10/2020 18:46 0:38:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Feedback is expected from the concerned team INC404272 HAIDO549 LIZON_22 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/9/2020 23:27 7/10/2020 14:26 14:59:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Engine burn the oil Access_Guardian 1/2 gallon of oil added. INC404501 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/10/2020 3:32 7/10/2020 6:21 2:49:00 4:00:00 Compliant Power Generator failure (High temperature) Improperly adjusted fan belt OK Fan belt has been tighted. INC404422 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/10/2020 4:37 7/10/2020 14:35 9:58:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Portative genset out of fuel. Fuel Delivery Delay Portable genset has been refilled with 7 gallons of gasoline INC404422 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/10/2020 4:37 7/10/2020 14:35 9:58:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO592 Cascaded Site is back in service once issue solved at the main site. INC404278 HAIDO235 DIEGUE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/10/2020 0:03 7/10/2020 11:27 11:24:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Faulty fan belt. Need to be justified Fan belt has been replaced INC404574 HAIDO526 CHEAU D'EAU Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/10/2020 10:44 7/10/2020 12:17 1:33:00 4:00:00 Compliant Power Generator Failure (Underspeed) Dirty prefilter OK Pre-filter has been cleaned. INC404529 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/10/2020 8:39 7/10/2020 13:21 4:42:00 4:00:00 Not Compliant Power Generator failure (Battery Failure) Failed to start due to terminal battery readjusted Need to be justified Battery terminal has been tighted. INC404593 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/10/2020 11:37 7/10/2020 13:38 2:01:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC404729 HAIDO661 MON REPOS 40_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/10/2020 12:57 7/10/2020 13:24 0:27:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC404729 HAIDO282 RUE_ELIE_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/10/2020 12:57 7/10/2020 13:24 0:27:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO661 Cascaded Site is back in service once issue solved at the main site. INC404729 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/10/2020 12:57 7/10/2020 13:24 0:27:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO661 Cascaded Site is back in service once issue solved at the main site. INC404479 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/10/2020 10:29 7/10/2020 13:39 3:10:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Dirty oil sensor OK Oil sensor has been cleaned. INC404479 HAIDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/10/2020 13:21 7/10/2020 13:39 0:18:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO525 Cascaded Site is back in service once issue solved at the main site. INC404479 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/10/2020 13:21 7/10/2020 13:39 0:18:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO525 Cascaded Site is back in service once issue solved at the main site. INC404603 HAIDO545 DELMAS33_J ROUMAIN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/10/2020 11:33 7/10/2020 14:52 3:19:00 4:00:00 Compliant Power Generator Failure (Underspeed) Dirty prefilter OK Prefilter has been cleaned. INC404637 HDO240 RUE_ENTERREMENT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/10/2020 13:21 7/10/2020 14:26 1:05:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Faulty front seal OK 1 and 1/2 gallons of oil added. 1/2 gallon of coolant added. INC404635 HAIDO456 JUVENAT_5 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/10/2020 13:07 7/10/2020 17:14 4:07:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Improperly adjusted battery terminal Need to be justified Battery terminal has been tighted. INC404635 HAIDO113 CANAPE-JUVENAT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/10/2020 13:07 7/10/2020 17:14 4:07:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO456 Cascaded Site is back in service once issue solved at the main site. INC404424 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 7/10/2020 5:05 7/10/2020 17:14 12:09:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Main tank empty Fuel Delivery Delay Site has been refilled. INC404424 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 7/10/2020 5:05 7/10/2020 17:14 12:09:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDO200 Cascaded Site is back in service once issue solved at the main site. INC404111 HDO450 KALIKO_2 Ouest Huawei 2G+3G+LTE C Talkpool 7/9/2020 13:14 7/10/2020 17:14 28:00:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Genset has been restarted by TP power after refueling. INC404651 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/10/2020 13:57 7/10/2020 17:14 3:17:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC404093 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/9/2020 16:25 7/10/2020 18:14 25:49:00 4:00:00 Not Compliant Power Generator failure (Radiator failure) Faulty radiator and head cylinder need to be changed. Spare Head cylinder and Radiator have been replaced INC404817 HDO027 VIVY_MITCHEL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/10/2020 17:04 7/10/2020 18:34 1:30:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC404800 HAIDO170 CITE_SIMON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/10/2020 16:43 7/10/2020 18:37 1:54:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC404695 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/10/2020 15:55 7/10/2020 18:08 2:13:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor Cells restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC404601 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G C Talkpool 7/10/2020 11:40 7/10/2020 16:01 4:21:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Lost Contact Need to be justified Lost contact on E1 cable fixed INC403696 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Talkpool 7/10/2020 14:48 7/10/2020 17:56 3:08:00 4:00:00 Compliant Transmission RBS Fault (DTRU failure) DTRU faulty Need to be justified DTRU replaced INC403834 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 7/9/2020 6:30 7/10/2020 13:50 31:20:00 4:00:00 Not Compliant RBS RBS Fault (DUG Failure) DUG Faulty Need to be justified DUG replaced INC404385 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 7/9/2020 23:10 7/10/2020 15:22 16:12:00 4:00:00 Not Compliant RBS RBS Fault (DUG Failure) Indeterminate Need to be justified Power reset made on DUG INC403770 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 7/9/2020 5:30 7/10/2020 15:30 34:00:00 4:00:00 Not Compliant RBS RBS Fault (DUG Failure) DUG Faulty Need to be justified DUG replaced INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 2G B Talkpool 7/9/2020 8:30 7/10/2020 17:30 33:00:00 4:00:00 Not Compliant RBS RBS Fault (DUG Failure) DUG Faulty Need to be justified DUG replaced Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 10 18:27:55 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 11 Jul 2020 00:27:55 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM Message-ID: Hello All, Received the NOC hourly report done at 08:00 PM Sites off air by Class Class A B C D Total Total 3 6 2 19 30 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 21 4 1 0 24 ZTE 1 1 0 0 1 Huawei 5 5 5 0 5 Network 27 10 6 0 30 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 0 0 7 1 30 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 480:48:48 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 320:09:48 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 119:44:48 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX Team today . INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 99:50:48 RBS RBS Fault (DUW failure) Spare DUW already collected , RNC team is working on another 1st, ETR to be provided INC403145 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 7/7/2020 21:38 70:48:48 Transmission Transmission (Indeterminate) Team is still working on the site. INC403643 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 7/8/2020 18:12 50:14:48 Power Power Failure (Indeterminate) Rectifiers faulty . Spare requested . INC403589 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/8/2020 19:10 49:16:48 Transmission Transmission (RAU failure) Faulty RAU 15/11 PH, Spare needed ETA to be provided. INC403811 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 7/9/2020 0:32 43:54:48 Power Generator failure (Indeterminate) Access is blocked by population on the area. INC403832 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 7/9/2020 5:14 39:12:48 Power Generator failure (Faulty board) PC Board faulty, Spare requested INC403903 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/9/2020 8:18 36:08:48 Power Generator failure (Indeterminate) Access blocked by bandits reported by TP. Follow-up is ongoing with site security. More update will provide ASAP. INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 7/9/2020 8:30 35:56:48 RBS RBS Fault (DUW failure) DUW faulty , spare part needed INC403953 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 7/9/2020 10:42 33:44:48 Power Generator failure (High temperature) Head cylinder faulty, Follow up is ongoing INC404309 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 25:58:48 Power Generator failure (Faulty board) PC Board faulty, Spare requested INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Talkpool 7/9/2020 18:32 25:54:48 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC404216 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/9/2020 18:35 25:51:48 Power Generator failure (water mixed with fuel) Water and fuel mixture; TP is waiting for approval to drain the tank. INC404333 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/9/2020 18:54 25:32:48 Power Generator failure (Indeterminate) The generator set was shut down by the landlord, due to too much noise when operating. Approval needed to run on portable genset. INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/10/2020 3:30 16:56:48 Power Generator failure (Indeterminate) Swapping cannot be performed today, due to car issue, team will back to the site 07/11/2020 09:00AM INC404520 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool 7/10/2020 7:54 12:32:48 Transmission Transmission (Indeterminate) Affected by a faulty radio from HDO398, ETR to be provided. INC404790 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/10/2020 16:34 3:52:48 Power Power Failure (Indeterminate) Team is waiting for access INC404904 HDO414 BELLEVUE Ouest Ericsson 2G C Talkpool 7/10/2020 17:00 3:26:48 Power Generator failure (Indeterminate) Team has been informed. ETA: 8:20 PM INC404910 HDC327 ROCHE LA COUR LA CEDRAS Artibonite Ericsson 2G D Talkpool 7/10/2020 17:22 3:04:48 Power Power Failure (Indeterminate) Team is already informed . ETA:8h30 PM INC404832 HDC219 CERCA_LA_SOURCE Centre Ericsson 2G D Talkpool 7/10/2020 18:14 2:12:48 Power Power Failure (Indeterminate) Team is already informed . ETA:9h30 PM INC404848 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/10/2020 19:03 1:23:48 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC404848 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/10/2020 19:03 1:23:48 Dependent Affected by the power issue at the main site Affected by HDC318 INC404225 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/10/2020 19:03 1:23:48 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC404225 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/10/2020 19:03 1:23:48 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC404842 HDN120 MORNE_DORIMA Nord-Ouest Ericsson 2G D Talkpool 7/10/2020 19:18 1:08:48 Power Power Failure (Indeterminate) Team is already informed . ETA:9h30 PM INC404845 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 7/10/2020 19:38 0:48:48 Power Power Failure (Indeterminate) Team is already informed . ETA to be provided INC404847 HDN165 BAIE _DE_ HENNE Nord-Ouest Ericsson 2G D Talkpool 7/10/2020 19:38 0:48:48 Power Power Failure (Indeterminate) Team is already informed . ETA to be provided INC404930 HAIDO291 DELMAS_3 Port-au-Prince Huawei 2G+3G+LTE D Talkpool 7/10/2020 19:43 0:43:48 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 08h30 PM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue, the access is okay now. Fuel team will arrange to reach the site. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 10 19:45:01 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 11 Jul 2020 01:45:01 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 668:17:38 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel T team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 542:20:38 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 226:08:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 150:31:38 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 2G B Talkpool 7/6/2020 16:36 101:07:38 RBS RBS Fault (DUW failure) Spare DUW already collected , RNC team is working on another 1st, ETR to be provided INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 81:53:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402907 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/7/2020 11:50 81:53:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402916 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 12:00 81:43:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 81:43:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403407 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Talkpool 7/8/2020 10:58 58:45:38 Power Power Failure (DC Converter Failure) Dc converter faulty. Spare not yet already collected at WH. ETR not provided yet INC403572 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 7/8/2020 18:00 51:43:38 RBS RBS Fault (Faulty Jumper) Faulty jumper must be replaced. ETR to be provided INC403668 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/8/2020 20:50 48:53:38 RBS RBS Fault (RUS failure) Faulty RUS must be replaced. ETR to be provided INC403728 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/9/2020 0:50 44:53:38 Power Power Failure (Indeterminate) ATS is faulty , waiting for next update INC404087 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 7/9/2020 15:30 30:13:38 RBS RBS Fault (DRU failure) Faulty DRU, Spare collected but cannot reach the region due to road blocks INC402601 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/10/2020 6:06 15:37:38 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 7/10/2020 9:05 12:38:38 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC404652 HDC210 LABACIE Centre Ericsson 2G D Talkpool 7/10/2020 11:36 10:07:38 RBS RBS Fault (Indeterminate) Team left the site and now going back to fix the issue, ETA not yet available INC404842 HDN120 MORNE_DORIMA Nord-Ouest Ericsson 2G D Talkpool 7/10/2020 19:18 2:25:38 RBS RBS Fault (Indeterminate) Team has been informed , ETA: 9:30PM Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 10 20:36:29 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 11 Jul 2020 02:36:29 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 6 9 3 23 41 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 29 4 1 0 32 ZTE 2 2 1 0 2 Huawei 7 7 6 1 7 Network 38 13 8 1 41 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 19 0 8 8 6 41 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 482:56:25 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 322:17:25 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 121:52:25 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX Team today . INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 101:58:25 RBS RBS Fault (DUW failure) Spare DUW already collected , RNC team is working on another 1st, ETR to be provided INC403145 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 7/7/2020 21:38 72:56:25 Transmission Transmission (Indeterminate) Team left the site, Digicel TX team requested, for more troubleshooting, ETR to be provided. INC403643 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 7/8/2020 18:12 52:22:25 Power Power Failure (Indeterminate) Rectifiers faulty . Spare requested . INC403589 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/8/2020 19:10 51:24:25 Transmission Transmission (RAU failure) Faulty RAU 15/11 PH, Spare needed ETA to be provided. INC403811 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 7/9/2020 0:32 46:02:25 Power Generator failure (Indeterminate) Access is blocked by population on the area. INC403832 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 7/9/2020 5:14 41:20:25 Power Generator failure (Faulty board) PC Board faulty, Spare requested INC403903 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/9/2020 8:18 38:16:25 Power Generator failure (Indeterminate) Access blocked by bandits reported by TP. Follow-up is ongoing with site security. More update will provide ASAP. INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 7/9/2020 8:30 38:04:25 RBS RBS Fault (DUW failure) DUW faulty , spare part needed INC403953 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 7/9/2020 10:42 35:52:25 Power Generator failure (High temperature) Head cylinder faulty, Follow up is ongoing INC404309 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 28:06:25 Power Generator failure (Faulty board) PC Board faulty, Spare requested INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Talkpool 7/9/2020 18:32 28:02:25 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC404216 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/9/2020 18:35 27:59:25 Power Generator failure (water mixed with fuel) Water and fuel mixture; TP is waiting for approval to drain the tank. INC404333 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/9/2020 18:54 27:40:25 Power Generator failure (Indeterminate) The generator set was shut down by the landlord, due to too much noise when operating. Approval needed to run on portable genset. INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/10/2020 3:30 19:04:25 Power Generator failure (Indeterminate) Swapping cannot be performed today, due to car issue, team will back to the site 07/11/2020 09:00AM INC404520 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool 7/10/2020 7:54 14:40:25 Transmission Transmission (Indeterminate) Affected by a faulty radio from HDO398, ETR to be provided. INC404238 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/10/2020 8:34 14:00:25 Power Power Failure (Indeterminate) Commercial power failed, Site will be up with EDH. INC404670 HDC171 GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/10/2020 14:48 7:46:25 Dependent Affected by the transmission issue at the main site Affected by NPU failure at HDC151. Team is still working on site INC404670 HDC152 GWOMON_KPEGM Artibonite Ericsson 2G B Talkpool 7/10/2020 14:48 7:46:25 Dependent Affected by the transmission issue at the main site Affected by NPU failure at HDC151. Team is still working on site INC404670 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 7/10/2020 14:48 7:46:25 Dependent Affected by the transmission issue at the main site Affected by NPU failure at HDC151. Team is still working on site INC404670 HDC157 FOND_IBO Artibonite Ericsson 2G D Talkpool 7/10/2020 14:48 7:46:25 Dependent Affected by the transmission issue at the main site Affected by NPU failure at HDC151. Team is still working on site INC404904 HDO414 BELLEVUE Ouest Ericsson 2G C Talkpool 7/10/2020 17:00 5:34:25 Power Generator failure (Indeterminate) Site is located upside a mountain, team will reach the site in the morning, ETA 06:00AM INC404832 HDC219 CERCA_LA_SOURCE Centre Ericsson 2G D Talkpool 7/10/2020 18:14 4:20:25 Transmission Transmission (Indeterminate) After Power intervention, TX team has been requested, ETA to be provided. INC404847 HDN165 BAIE _DE_ HENNE Nord-Ouest Ericsson 2G D Talkpool 7/10/2020 19:38 2:56:25 Power Power Failure (Indeterminate) Unsafe area due armed bandits according to TP team, ETA: 7:00 AM INC404941 HDC028 KISS IN HOTEL Artibonite Huawei 2G+3G A Talkpool 7/10/2020 19:56 2:38:25 Power Generator failure (High temperature) Faulty radiator and can no longer be used, no spare parts available, New update will shared once available. INC404949 HDN209 PORT_MARGOT Nord Ericsson 2G C Talkpool 7/10/2020 20:18 2:16:25 Fiber Transmission (Link failure) Affected by the transmission issue Suspected at SDH009 INC404949 HDN295 NAN_NOVION Nord Ericsson 2G D Talkpool 7/10/2020 20:18 2:16:25 Fiber Transmission (Link failure) Affected by the transmission issue Suspected at SDH009 INC404949 HDN210 PILATE Nord Ericsson 2G D Talkpool 7/10/2020 20:18 2:16:25 Fiber Transmission (Link failure) Affected by the transmission issue Suspected at SDH009 INC404949 HDN299 KALIMET Nord Ericsson 2G D Talkpool 7/10/2020 20:18 2:16:25 Fiber Transmission (Link failure) Affected by the transmission issue Suspected at SDH009 INC404949 HDN225 RAVINE_TROMPETTE Nord Ericsson 2G D Talkpool 7/10/2020 20:18 2:16:25 Fiber Transmission (Link failure) Affected by the transmission issue Suspected at SDH009 INC404949 HDN245 BAS_LIMBE Nord Ericsson 2G B Talkpool 7/10/2020 20:18 2:16:25 Fiber Transmission (Link failure) Affected by the transmission issue Suspected at SDH009 INC404949 HDN248 SAINTE_SUZANNE Nord-Est Ericsson 2G D Talkpool 7/10/2020 20:18 2:16:25 Fiber Transmission (Link failure) Affected by the transmission issue Suspected at SDH009 INC404949 HDC272 POUDINCE Artibonite Ericsson 2G D Talkpool 7/10/2020 20:18 2:16:25 Fiber Transmission (Link failure) Affected by the transmission issue Suspected at SDH009 INC404878 HDS225 NERETTE Sud Ericsson 2G B Talkpool 7/10/2020 20:58 1:36:25 Power Generator failure (Indeterminate) Team is informed, ETA 11:00PM INC404878 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 7/10/2020 20:58 1:36:25 Dependent Affected by the power issue at the main site Affected by HDS225 INC404878 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 7/10/2020 20:58 1:36:25 Dependent Affected by the power issue at the main site Affected by HDS225 INC404961 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/10/2020 21:14 1:20:25 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC404962 HAIDO629 DOURETTE Ouest Huawei 2G+3G+LTE+TDD A Talkpool 7/10/2020 21:28 1:06:25 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. INC404962 HAIDO121 KENSKOFF_67 Ouest Huawei 2G+3G+LTE D Talkpool 7/10/2020 21:28 1:06:25 Power Affected by the power issue at the main site Affected by HDO629 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue, the access is okay now. Fuel team will arrange to reach the site. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 10 22:21:27 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 11 Jul 2020 04:21:27 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 5 9 4 20 38 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 25 4 1 0 28 ZTE 5 5 2 0 5 Huawei 5 5 4 0 5 Network 35 14 7 0 38 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 1 0 7 7 38 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 484:41:48 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 324:02:48 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 123:37:48 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX Team today . INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 103:43:48 RBS RBS Fault (DUW failure) Spare DUW already collected , RNC team is working on another 1st, ETR to be provided INC403643 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 7/8/2020 18:12 54:07:48 Power Power Failure (Indeterminate) Rectifiers faulty . Spare requested . INC403589 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/8/2020 19:10 53:09:48 Transmission Transmission (RAU failure) Faulty RAU 15/11 PH, Spare needed ETA to be provided. INC403811 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 7/9/2020 0:32 47:47:48 Power Generator failure (Indeterminate) Access is blocked by population on the area. INC403832 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 7/9/2020 5:14 43:05:48 Power Generator failure (Faulty board) PC Board faulty, Spare requested INC403903 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/9/2020 8:18 40:01:48 Power Generator failure (Indeterminate) Access blocked by bandits reported by TP. Follow-up is ongoing with site security. More update will provide ASAP. INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 7/9/2020 8:30 39:49:48 RBS RBS Fault (DUW failure) DUW faulty , spare part needed INC403953 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 7/9/2020 10:42 37:37:48 Power Generator failure (High temperature) Head cylinder faulty, Follow up is ongoing INC404309 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 29:51:48 Power Generator failure (Faulty board) PC Board faulty, Spare requested INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Talkpool 7/9/2020 18:32 29:47:48 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC404216 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/9/2020 18:35 29:44:48 Power Generator failure (water mixed with fuel) Water and fuel mixture; TP is waiting for approval to drain the tank. INC404333 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/9/2020 18:54 29:25:48 Power Generator failure (Indeterminate) The generator set was shut down by the landlord, due to too much noise when operating. Approval needed to run on portable genset. INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/10/2020 3:30 20:49:48 Power Generator failure (Indeterminate) Swapping cannot be performed today, due to car issue, team will back to the site 07/11/2020 09:00AM INC404520 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool 7/10/2020 7:54 16:25:48 Transmission Transmission (Indeterminate) Affected by a faulty radio from HDO398, ETR to be provided. INC404238 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/10/2020 8:34 15:45:48 Power Power Failure (Indeterminate) Commercial power failed, Site will be up with EDH. INC404670 HDC171 GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/10/2020 14:48 9:31:48 Dependent Affected by the transmission issue at the main site Affected by NPU failure at HDC151, ETA to reach the Site with the spare is 8:00AM INC404670 HDC152 GWOMON_KPEGM Artibonite Ericsson 2G B Talkpool 7/10/2020 14:48 9:31:48 Dependent Affected by the transmission issue at the main site Affected by NPU failure at HDC151, ETA to reach the Site with the spare is 8:00AM INC404670 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 7/10/2020 14:48 9:31:48 Dependent Affected by the transmission issue at the main site Affected by NPU failure at HDC151, ETA to reach the Site with the spare is 8:00AM INC404670 HDC157 FOND_IBO Artibonite Ericsson 2G D Talkpool 7/10/2020 14:48 9:31:48 Dependent Affected by the transmission issue at the main site Affected by NPU failure at HDC151, ETA to reach the Site with the spare is 8:00AM INC404904 HDO414 BELLEVUE Ouest Ericsson 2G C Talkpool 7/10/2020 17:00 7:19:48 Power Generator failure (Indeterminate) Site is located upside a mountain, team will reach the site in the morning, ETA 06:00AM INC404832 HDC219 CERCA_LA_SOURCE Centre Ericsson 2G D Talkpool 7/10/2020 18:14 6:05:48 Transmission Transmission (Indeterminate) After Power intervention, TX team has been requested, ETA is still expected from TX team INC404225 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/10/2020 19:03 5:16:48 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC404847 HDN165 BAIE _DE_ HENNE Nord-Ouest Ericsson 2G D Talkpool 7/10/2020 19:38 4:41:48 Power Power Failure (Indeterminate) Unsafe area due armed bandits according to TP team, ETA: 7:00 AM INC404941 HDC028 KISS IN HOTEL Artibonite Huawei 2G+3G A Talkpool 7/10/2020 19:56 4:23:48 Power Generator failure (High temperature) Faulty radiator and can no longer be used, no spare parts available, New update will shared once available. INC404878 HDS225 NERETTE Sud Ericsson 2G B Talkpool 7/10/2020 20:58 3:21:48 Power Generator failure (Indeterminate) Water and oil are mixed inside the genset, net update will be share soon. INC404878 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 7/10/2020 20:58 3:21:48 Dependent Affected by the power issue at the main site Affected by HDS225 INC404878 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 7/10/2020 20:58 3:21:48 Dependent Affected by the power issue at the main site Affected by HDS225 INC404881 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G D Talkpool 7/10/2020 21:00 3:19:48 Power Generator failure (Indeterminate) site is located on an island, team will reach the site in the morning, ETA 07:00AM INC404961 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/10/2020 21:14 3:05:48 Power Generator failure (Indeterminate) Due to unsafe area, the intervention cannot be performed. Team will reach it this morning. ETA: Not yet available INC404973 HDC212 DOMOND Centre Ericsson 2G D Talkpool 7/10/2020 22:42 1:37:48 Power Power Failure (Indeterminate) Portable genset is out of fuel, follow is ongoing with TP team. INC404973 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 7/10/2020 22:42 1:37:48 Dependent Affected by the power issue at the main site Affected by HDC212 INC404974 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/10/2020 22:42 1:37:48 Fuel Generator failure (Fuel issue) Portable genset is out of fuel, ETR to be provided. INC404982 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 7/10/2020 23:42 0:37:48 Power Generator failure (Indeterminate) genset has been turned off by the owner. INC404984 HDC343 SALMADERE Centre Ericsson 2G D Talkpool 7/10/2020 23:46 0:33:48 Power Power Failure (Indeterminate) Team is informed, ETA to be provided INC405008 HAIDS291 BERETTE_CAVAILLON Sud ZTE 2G+3G C Talkpool 7/10/2020 23:48 0:31:48 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue, the access is okay now. Fuel team will arrange to reach the site. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 10 22:25:35 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 11 Jul 2020 04:25:35 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 670:58:30 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel T team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 545:01:30 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 228:49:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 153:12:30 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 2G B Talkpool 7/6/2020 16:36 103:48:30 RBS RBS Fault (DUW failure) Spare DUW already collected , RNC team is working on another 1st, ETR to be provided INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 84:34:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402916 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 12:00 84:24:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 84:24:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403407 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Talkpool 7/8/2020 10:58 61:26:30 Power Power Failure (DC Converter Failure) Dc converter faulty. Spare not yet already collected at WH. ETR not provided yet INC403572 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 7/8/2020 18:00 54:24:30 RBS RBS Fault (Faulty Jumper) Faulty jumper must be replaced. ETR to be provided INC403668 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/8/2020 20:50 51:34:30 RBS RBS Fault (RUS failure) Faulty RUS must be replaced. ETR to be provided INC403728 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/9/2020 0:50 47:34:30 Power Power Failure (Indeterminate) ATS is faulty , waiting for next update INC404087 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 7/9/2020 15:30 32:54:30 RBS RBS Fault (DRU failure) Faulty DRU, Spare collected but cannot reach the region due to road blocks INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 7/10/2020 9:05 15:19:30 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC404652 HDC210 LABACIE Centre Ericsson 2G D Talkpool 7/10/2020 11:36 12:48:30 RBS RBS Fault (Indeterminate) E1 cable issue, Spare requested, Update will be shared once available INC404842 HDN120 MORNE_DORIMA Nord-Ouest Ericsson 2G D Talkpool 7/10/2020 19:18 5:06:30 RBS RBS Fault (Indeterminate) Unsafe area due armed bandits according to TP team, ETA: 7:00 AM INC404971 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/10/2020 20:20 4:04:30 RBS RBS Fault (Indeterminate) Unsafe area due armed bandits according to TP team, ETA: 7:00 AM INC405001 HDN260 PREVAL Nord Ericsson 2G B Talkpool 7/10/2020 23:18 1:06:30 RBS RBS Fault (Indeterminate) TX team has been informed, to be provided Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 10 23:35:25 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 11 Jul 2020 05:35:25 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM Sites off air by Class Class A B C D Total Total 5 9 4 19 37 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 24 4 1 0 27 ZTE 5 5 2 0 5 Huawei 5 5 4 0 5 Network 34 14 7 0 37 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 1 0 7 7 37 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 485:55:46 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 325:16:46 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 124:51:46 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX Team today . INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 104:57:46 RBS RBS Fault (DUW failure) Spare DUW already collected , RNC team is working on another 1st, ETR to be provided INC403643 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 7/8/2020 18:12 55:21:46 Power Power Failure (Indeterminate) Rectifiers faulty . Spare requested . INC403589 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/8/2020 19:10 54:23:46 Transmission Transmission (RAU failure) Faulty RAU 15/11 PH, Spare needed ETA to be provided. INC403811 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 7/9/2020 0:32 49:01:46 Power Generator failure (Indeterminate) Access is blocked by population on the area. INC403832 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 7/9/2020 5:14 44:19:46 Power Generator failure (Faulty board) PC Board faulty, Spare requested INC403903 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/9/2020 8:18 41:15:46 Power Generator failure (Indeterminate) Access blocked by bandits reported by TP. Follow-up is ongoing with site security. More update will provide ASAP. INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 7/9/2020 8:30 41:03:46 RBS RBS Fault (DUW failure) DUW faulty , spare part needed INC403953 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 7/9/2020 10:42 38:51:46 Power Generator failure (High temperature) Head cylinder faulty, Follow up is ongoing INC404309 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 31:05:46 Power Generator failure (Faulty board) PC Board faulty, Spare requested INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Talkpool 7/9/2020 18:32 31:01:46 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC404216 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/9/2020 18:35 30:58:46 Power Generator failure (water mixed with fuel) Water and fuel mixture; TP is waiting for approval to drain the tank. INC404333 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/9/2020 18:54 30:39:46 Power Generator failure (Indeterminate) The generator set was shut down by the landlord, due to too much noise when operating. Approval needed to run on portable genset. INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/10/2020 3:30 22:03:46 Power Generator failure (Indeterminate) Swapping cannot be performed today, due to car issue, team will back to the site 07/11/2020 09:00AM INC404520 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool 7/10/2020 7:54 17:39:46 Transmission Transmission (Indeterminate) Affected by a faulty radio from HDO398, ETR to be provided. INC404238 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/10/2020 8:34 16:59:46 Power Power Failure (Indeterminate) Commercial power failed, Site will be up with EDH. INC404670 HDC171 GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/10/2020 14:48 10:45:46 Dependent Affected by the Transmission issue at the main site Affected by NPU failure at HDC151, ETA to reach the Site with the spare is 8:00AM INC404670 HDC152 GWOMON_KPEGM Artibonite Ericsson 2G B Talkpool 7/10/2020 14:48 10:45:46 Dependent Affected by the Transmission issue at the main site Affected by NPU failure at HDC151, ETA to reach the Site with the spare is 8:00AM INC404670 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 7/10/2020 14:48 10:45:46 Dependent Affected by the Transmission issue at the main site Affected by NPU failure at HDC151, ETA to reach the Site with the spare is 8:00AM INC404670 HDC157 FOND_IBO Artibonite Ericsson 2G D Talkpool 7/10/2020 14:48 10:45:46 Dependent Affected by the Transmission issue at the main site Affected by NPU failure at HDC151, ETA to reach the Site with the spare is 8:00AM INC404904 HDO414 BELLEVUE Ouest Ericsson 2G C Talkpool 7/10/2020 17:00 8:33:46 Power Generator failure (Indeterminate) Site is located upside a mountain, team will reach the site in the morning, ETA 06:00AM INC404832 HDC219 CERCA_LA_SOURCE Centre Ericsson 2G D Talkpool 7/10/2020 18:14 7:19:46 Transmission Transmission (Indeterminate) After Power intervention, TX team has been requested, ETA is still expected from TX team INC404225 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/10/2020 19:03 6:30:46 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC404847 HDN165 BAIE _DE_ HENNE Nord-Ouest Ericsson 2G D Talkpool 7/10/2020 19:38 5:55:46 Power Power Failure (Indeterminate) Unsafe area due armed bandits according to TP team, ETA: 7:00 AM INC404941 HDC028 KISS IN HOTEL Artibonite Huawei 2G+3G A Talkpool 7/10/2020 19:56 5:37:46 Power Generator failure (High temperature) Faulty radiator and can no longer be used, no spare parts available, New update will shared once available. INC404878 HDS225 NERETTE Sud Ericsson 2G B Talkpool 7/10/2020 20:58 4:35:46 Power Generator failure (Indeterminate) Water and oil are mixed inside the genset, net update will be share soon. INC404878 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 7/10/2020 20:58 4:35:46 Dependent Affected by the power issue at the main site Affected by HDS225 INC404878 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 7/10/2020 20:58 4:35:46 Dependent Affected by the power issue at the main site Affected by HDS225 INC404961 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/10/2020 21:14 4:19:46 Power Generator failure (Indeterminate) Due to unsafe area, the intervention cannot be performed. Team will reach it this morning. ETA: Not yet available INC404973 HDC212 DOMOND Centre Ericsson 2G D Talkpool 7/10/2020 22:42 2:51:46 Power Power Failure (Indeterminate) Portable genset is out of fuel, follow is ongoing with TP team. INC404973 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 7/10/2020 22:42 2:51:46 Dependent Affected by the power issue at the main site Affected by HDC212 INC404974 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/10/2020 22:42 2:51:46 Fuel Generator failure (Fuel issue) Portable genset is out of fuel, ETR to be provided. INC404982 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 7/10/2020 23:42 1:51:46 Power Generator failure (Indeterminate) genser has been turned off by the owner. INC404984 HDC343 SALMADERE Centre Ericsson 2G D Talkpool 7/10/2020 23:46 1:47:46 Power Power Failure (Indeterminate) Team is informed, ETA: 3:00AM INC405008 HAIDS291 BERETTE_CAVAILLON Sud ZTE 2G+3G C Talkpool 7/10/2020 23:48 1:45:46 Power Generator failure (Indeterminate) Team cannot reach the site during the night due to a river. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue, the access is okay now. Fuel team will arrange to reach the site. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 11 01:14:10 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 11 Jul 2020 07:14:10 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (03:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 03:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 673:47:35 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel T team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 547:50:35 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 231:38:35 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 156:01:35 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 87:23:35 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402916 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 12:00 87:13:35 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 87:13:35 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403407 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Talkpool 7/8/2020 10:58 64:15:35 Power Power Failure (DC Converter Failure) Dc converter faulty. Spare not yet already collected at WH. ETR not provided yet INC403572 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 7/8/2020 18:00 57:13:35 RBS RBS Fault (Faulty Jumper) Faulty jumper must be replaced. ETR to be provided INC403668 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/8/2020 20:50 54:23:35 RBS RBS Fault (RUS failure) Faulty RUS must be replaced. ETR to be provided INC403728 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/9/2020 0:50 50:23:35 Power Power Failure (Indeterminate) ATS is faulty , waiting for next update INC404087 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 7/9/2020 15:30 35:43:35 RBS RBS Fault (DRU failure) Faulty DRU, Spare collected but cannot reach the region due to road blocks INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 7/10/2020 9:05 18:08:35 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC404652 HDC210 LABACIE Centre Ericsson 2G D Talkpool 7/10/2020 11:36 15:37:35 RBS RBS Fault (Indeterminate) E1 cable issue, Spare requested, Update will be shared once available INC404842 HDN120 MORNE_DORIMA Nord-Ouest Ericsson 2G D Talkpool 7/10/2020 19:18 7:55:35 RBS RBS Fault (Indeterminate) Unsafe area due armed bandits according to TP team, ETA: 7:00 AM INC404971 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/10/2020 20:20 6:53:35 RBS RBS Fault (Indeterminate) Unsafe area due armed bandits according to TP team, ETA: 7:00 AM INC405001 HDN260 PREVAL Nord Ericsson 2G B Talkpool 7/10/2020 23:18 3:55:35 RBS RBS Fault (Indeterminate) TX team is on site Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 11 01:30:25 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 11 Jul 2020 07:30:25 +0000 Subject: [Rantt] NOC hourly report at 3:00 AM Message-ID: Hello All, Received the NOC hourly report done at 3:00 AM Sites off air by Class Class A B C D Total Total 6 9 6 24 45 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 28 4 1 0 31 ZTE 6 6 2 0 6 Huawei 8 8 7 0 8 Network 42 18 10 0 45 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 1 0 7 8 45 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 487:50:31 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 327:11:31 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 126:46:31 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX Team today . INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 106:52:31 RBS RBS Fault (DUW failure) Spare DUW already collected , RNC team is working on another 1st, ETR to be provided INC403643 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 7/8/2020 18:12 57:16:31 Power Power Failure (Indeterminate) Rectifiers faulty . Spare requested . INC403589 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/8/2020 19:10 56:18:31 Transmission Transmission (RAU failure) Faulty RAU 15/11 PH, Spare needed ETA to be provided. INC403811 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 7/9/2020 0:32 50:56:31 Power Generator failure (Indeterminate) Access is blocked by population on the area. INC403832 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 7/9/2020 5:14 46:14:31 Power Generator failure (Faulty board) PC Board faulty, Spare requested INC403903 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/9/2020 8:18 43:10:31 Power Generator failure (Indeterminate) Access blocked by bandits reported by TP. Follow-up is ongoing with site security. More update will provide ASAP. INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 7/9/2020 8:30 42:58:31 RBS RBS Fault (DUW failure) DUW faulty , spare part needed INC403953 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 7/9/2020 10:42 40:46:31 Power Generator failure (High temperature) Head cylinder faulty, Follow up is ongoing INC404309 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 33:00:31 Power Generator failure (Faulty board) PC Board faulty, Spare requested INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Talkpool 7/9/2020 18:32 32:56:31 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC404216 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/9/2020 18:35 32:53:31 Power Generator failure (water mixed with fuel) Water and fuel mixture; TP is waiting for approval to drain the tank. INC404333 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/9/2020 18:54 32:34:31 Power Generator failure (Indeterminate) The generator set was shut down by the landlord, due to too much noise when operating. Approval needed to run on portable genset. INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/10/2020 3:30 23:58:31 Power Generator failure (Indeterminate) Swapping cannot be performed today, due to car issue, team will back to the site 07/11/2020 09:00AM INC404520 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool 7/10/2020 7:54 19:34:31 Transmission Transmission (Indeterminate) Affected by a faulty radio from HDO398, ETR to be provided. INC404238 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/10/2020 8:34 18:54:31 Power Power Failure (Indeterminate) Commercial power failed, Site will be up with EDH. INC404670 HDC171 GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/10/2020 14:48 12:40:31 Dependent Affected by the Transmission issue at the main site Affected by NPU failure at HDC151, ETA to reach the Site with the spare is 8:00AM INC404670 HDC152 GWOMON_KPEGM Artibonite Ericsson 2G B Talkpool 7/10/2020 14:48 12:40:31 Dependent Affected by the Transmission issue at the main site Affected by NPU failure at HDC151, ETA to reach the Site with the spare is 8:00AM INC404670 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 7/10/2020 14:48 12:40:31 Dependent Affected by the Transmission issue at the main site Affected by NPU failure at HDC151, ETA to reach the Site with the spare is 8:00AM INC404670 HDC157 FOND_IBO Artibonite Ericsson 2G D Talkpool 7/10/2020 14:48 12:40:31 Dependent Affected by the Transmission issue at the main site Affected by NPU failure at HDC151, ETA to reach the Site with the spare is 8:00AM INC404904 HDO414 BELLEVUE Ouest Ericsson 2G C Talkpool 7/10/2020 17:00 10:28:31 Power Generator failure (Indeterminate) Site is located upside a mountain, team will reach the site in the morning, ETA 06:00AM INC404832 HDC219 CERCA_LA_SOURCE Centre Ericsson 2G D Talkpool 7/10/2020 18:14 9:14:31 Transmission Transmission (Indeterminate) After Power intervention, TX team has been requested, ETA: 5:00AM. INC404225 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/10/2020 19:03 8:25:31 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC404847 HDN165 BAIE _DE_ HENNE Nord-Ouest Ericsson 2G D Talkpool 7/10/2020 19:38 7:50:31 Power Power Failure (Indeterminate) Unsafe area due armed bandits according to TP team, ETA: 7:00 AM INC404941 HDC028 KISS IN HOTEL Artibonite Huawei 2G+3G A Talkpool 7/10/2020 19:56 7:32:31 Power Generator failure (High temperature) Faulty radiator and can no longer be used, no spare parts available, New update will shared once available. INC404878 HDS225 NERETTE Sud Ericsson 2G B Talkpool 7/10/2020 20:58 6:30:31 Power Generator failure (Indeterminate) Water and oil are mixed inside the genset, net update will be share soon. INC404878 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 7/10/2020 20:58 6:30:31 Dependent Affected by the power issue at the main site Affected by HDS225 INC404878 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 7/10/2020 20:58 6:30:31 Dependent Affected by the power issue at the main site Affected by HDS225 INC404961 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/10/2020 21:14 6:14:31 Power Generator failure (Indeterminate) Due to unsafe area, the intervention cannot be performed. Team will reach it this morning. ETA: Not yet available INC404973 HDC212 DOMOND Centre Ericsson 2G D Talkpool 7/10/2020 22:42 4:46:31 Power Power Failure (Indeterminate) Portable genset is out of fuel, follow is ongoing with TP team. INC404973 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 7/10/2020 22:42 4:46:31 Dependent Affected by the power issue at the main site Affected by HDC212 INC404974 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/10/2020 22:42 4:46:31 Fuel Generator failure (Fuel issue) Portable genset is out of fuel, ETR to be provided. INC404982 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 7/10/2020 23:42 3:46:31 Power Generator failure (Indeterminate) genset has been turned off by the owner. INC404984 HDC343 SALMADERE Centre Ericsson 2G D Talkpool 7/10/2020 23:46 3:42:31 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site now, ETA: 7:00AM INC405008 HAIDS291 BERETTE_CAVAILLON Sud ZTE 2G+3G C Talkpool 7/10/2020 23:48 3:40:31 Power Generator failure (Indeterminate) Team cannot reach the site during the night due to a river. INC405017 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 7/11/2020 1:10 2:18:31 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site now, ETA: 7:30AM INC404998 HDC280 PONT_VINCENT Artibonite Ericsson 2G D Talkpool 7/11/2020 1:30 1:58:31 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site now, ETA: 7:30AM INC404998 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 7/11/2020 1:30 1:58:31 Dependent Affected by the power issue at the main site Affected by HDC280 INC404298 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 7/11/2020 2:14 1:14:31 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC405101 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 7/11/2020 2:34 0:54:31 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. INC405022 HAIDO248 LABOULE_10 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/11/2020 2:54 0:34:31 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC405021 HAIDO615 CARRADEUX46_IMPASSEMIDORT_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/11/2020 3:04 0:24:31 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC404865 HAIDO020 EDEN_PLAZA Port-au-Prince Huawei 2G+3G+LTE D Talkpool 7/11/2020 3:17 0:11:31 Power Generator failure (Indeterminate) Due to access issue (watchman not available), the intervention is delayed. Follow up is ongoing with concerned team Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue, the access is okay now. Fuel team will arrange to reach the site. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 11 02:30:00 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 11 Jul 2020 08:30:00 +0000 Subject: [Rantt] NOC hourly report at 4:00 AM Message-ID: Hello All, Received the NOC hourly report done at 4:00 AM Sites off air by Class Class A B C D Total Total 6 9 6 24 45 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 28 4 1 0 31 ZTE 6 6 2 0 6 Huawei 8 8 7 0 8 Network 42 18 10 0 45 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 1 0 7 8 45 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 488:51:26 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 328:12:26 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 127:47:26 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX Team today . INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 107:53:26 RBS RBS Fault (DUW failure) Spare DUW already collected , RNC team is working on another 1st, ETR to be provided INC403643 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 7/8/2020 18:12 58:17:26 Power Power Failure (Indeterminate) Rectifiers faulty . Spare requested . INC403589 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/8/2020 19:10 57:19:26 Transmission Transmission (RAU failure) Faulty RAU 15/11 PH, Spare needed ETA to be provided. INC403811 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 7/9/2020 0:32 51:57:26 Power Generator failure (Indeterminate) Access is blocked by population on the area. INC403832 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 7/9/2020 5:14 47:15:26 Power Generator failure (Faulty board) PC Board faulty, Spare requested INC403903 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/9/2020 8:18 44:11:26 Power Generator failure (Indeterminate) Access blocked by bandits reported by TP. Follow-up is ongoing with site security. More update will provide ASAP. INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 7/9/2020 8:30 43:59:26 RBS RBS Fault (DUW failure) DUW faulty , spare part needed INC403953 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 7/9/2020 10:42 41:47:26 Power Generator failure (High temperature) Head cylinder faulty, Follow up is ongoing INC404309 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 34:01:26 Power Generator failure (Faulty board) PC Board faulty, Spare requested INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Talkpool 7/9/2020 18:32 33:57:26 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC404216 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/9/2020 18:35 33:54:26 Power Generator failure (water mixed with fuel) Water and fuel mixture; TP is waiting for approval to drain the tank. INC404333 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/9/2020 18:54 33:35:26 Power Generator failure (Indeterminate) The generator set was shut down by the landlord, due to too much noise when operating. Approval needed to run on portable genset. INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/10/2020 3:30 24:59:26 Power Generator failure (Indeterminate) Swapping cannot be performed today, due to car issue, team will back to the site 07/11/2020 09:00AM INC404520 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool 7/10/2020 7:54 20:35:26 Transmission Transmission (Indeterminate) Affected by a faulty radio from HDO398, ETR to be provided. INC404238 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/10/2020 8:34 19:55:26 Power Power Failure (Indeterminate) Commercial power failed, Site will be up with EDH. INC404670 HDC171 GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/10/2020 14:48 13:41:26 Dependent Affected by the Transmission issue at the main site Affected by HDC151, ETA to reach the Site with the spare to changed is 8:00AM INC404670 HDC152 GWOMON_KPEGM Artibonite Ericsson 2G B Talkpool 7/10/2020 14:48 13:41:26 Dependent Affected by the Transmission issue at the main site Affected by HDC151, ETA to reach the Site with the spare to changed is 8:00AM INC404670 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 7/10/2020 14:48 13:41:26 Dependent Affected by the Transmission issue at the main site Affected by HDC151, ETA to reach the Site with the spare to changed is 8:00AM INC404670 HDC157 FOND_IBO Artibonite Ericsson 2G D Talkpool 7/10/2020 14:48 13:41:26 Dependent Affected by the Transmission issue at the main site Affected by HDC151, ETA to reach the Site with the spare to changed is 8:00AM INC404904 HDO414 BELLEVUE Ouest Ericsson 2G C Talkpool 7/10/2020 17:00 11:29:26 Power Generator failure (Indeterminate) Site is located upside a mountain, team will reach the site in the morning, ETA 06:00AM INC404832 HDC219 CERCA_LA_SOURCE Centre Ericsson 2G D Talkpool 7/10/2020 18:14 10:15:26 Transmission Transmission (Indeterminate) After Power intervention, TX team has been requested, ETA: 5:00AM. INC404225 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/10/2020 19:03 9:26:26 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC404847 HDN165 BAIE _DE_ HENNE Nord-Ouest Ericsson 2G D Talkpool 7/10/2020 19:38 8:51:26 Power Power Failure (Indeterminate) Unsafe area due armed bandits according to TP team, ETA: 7:00 AM INC404941 HDC028 KISS IN HOTEL Artibonite Huawei 2G+3G A Talkpool 7/10/2020 19:56 8:33:26 Power Generator failure (High temperature) Faulty radiator and can no longer be used, no spare parts available, New update will shared once available. INC404878 HDS225 NERETTE Sud Ericsson 2G B Talkpool 7/10/2020 20:58 7:31:26 Power Generator failure (Indeterminate) Water and oil are mixed inside the genset, net update will be share soon. INC404878 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 7/10/2020 20:58 7:31:26 Dependent Affected by the power issue at the main site Affected by HDS225 INC404878 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 7/10/2020 20:58 7:31:26 Dependent Affected by the power issue at the main site Affected by HDS225 INC404961 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/10/2020 21:14 7:15:26 Power Generator failure (Indeterminate) Due to unsafe area, the intervention cannot be performed. Team will reach it this morning. ETA: Not yet available INC404974 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/10/2020 22:42 5:47:26 Fuel Generator failure (Fuel issue) Portable genset is out of fuel, ETR to be provided. INC404973 HDC212 DOMOND Centre Ericsson 2G D Talkpool 7/10/2020 22:42 5:47:26 Power Power Failure (Indeterminate) Portable genset is out of fuel, follow is ongoing with TP team. INC404973 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 7/10/2020 22:42 5:47:26 Dependent Affected by the power issue at the main site Affected by HDC212 INC404982 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 7/10/2020 23:42 4:47:26 Power Generator failure (Indeterminate) genset has been turned off by the owner. INC404984 HDC343 SALMADERE Centre Ericsson 2G D Talkpool 7/10/2020 23:46 4:43:26 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site now, ETA: 7:00AM INC405008 HAIDS291 BERETTE_CAVAILLON Sud ZTE 2G+3G C Talkpool 7/10/2020 23:48 4:41:26 Power Generator failure (Indeterminate) Team cannot reach the site during the night due to a river. INC405017 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 7/11/2020 1:10 3:19:26 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site now, ETA: 7:30AM INC404998 HDC280 PONT_VINCENT Artibonite Ericsson 2G D Talkpool 7/11/2020 1:30 2:59:26 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site now, ETA: 7:30AM INC404998 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 7/11/2020 1:30 2:59:26 Dependent Affected by the power issue at the main site Affected by HDC280 INC404298 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 7/11/2020 2:14 2:15:26 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC405101 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 7/11/2020 2:34 1:55:26 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. INC405022 HAIDO248 LABOULE_10 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/11/2020 2:54 1:35:26 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 05h15 AM INC405021 HAIDO615 CARRADEUX46_IMPASSEMIDORT_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/11/2020 3:04 1:25:26 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Still not yet available INC404865 HAIDO020 EDEN_PLAZA Port-au-Prince Huawei 2G+3G+LTE D Talkpool 7/11/2020 3:17 1:12:26 Power Generator failure (Indeterminate) Due to access issue (watchman not available), the intervention is delayed. Follow up is ongoing with concerned team Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue, the access is okay now. Fuel team will arrange to reach the site. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 11 04:27:18 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 11 Jul 2020 10:27:18 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (06:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 676:59:48 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel T team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 551:02:48 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 234:50:48 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 159:13:48 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 90:35:48 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402916 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 12:00 90:25:48 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 90:25:48 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403407 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Talkpool 7/8/2020 10:58 67:27:48 Power Power Failure (DC Converter Failure) Dc converter faulty. Spare not yet already collected at WH. ETR not provided yet INC403572 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 7/8/2020 18:00 60:25:48 RBS RBS Fault (Faulty Jumper) Faulty jumper must be replaced. ETR to be provided INC403668 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/8/2020 20:50 57:35:48 RBS RBS Fault (RUS failure) Faulty RUS must be replaced. ETR to be provided INC403728 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/9/2020 0:50 53:35:48 Power Power Failure (Indeterminate) ATS is faulty , waiting for next update INC404087 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 7/9/2020 15:30 38:55:48 RBS RBS Fault (DRU failure) Faulty DRU, Spare collected but cannot reach the region due to road blocks INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 7/10/2020 9:05 21:20:48 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC404652 HDC210 LABACIE Centre Ericsson 2G D Talkpool 7/10/2020 11:36 18:49:48 RBS RBS Fault (Indeterminate) E1 cable issue, Spare requested, Update will be shared once available INC404842 HDN120 MORNE_DORIMA Nord-Ouest Ericsson 2G D Talkpool 7/10/2020 19:18 11:07:48 RBS RBS Fault (Indeterminate) Unsafe area due armed bandits according to TP team, ETA: 7:00 AM INC404971 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/10/2020 20:20 10:05:48 RBS RBS Fault (Indeterminate) Unsafe area due armed bandits according to TP team, ETA: 7:00 AM INC405001 HDN260 PREVAL Nord Ericsson 2G B Talkpool 7/10/2020 23:18 7:07:48 RBS RBS Fault (Indeterminate) TX team is on site Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 11 05:33:23 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 11 Jul 2020 11:33:23 +0000 Subject: [Rantt] NOC SITE REPORT updated for this July 11th, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this July11th, 2020 till 7:00 AM > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 491:36:32 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 330:57:32 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 130:32:32 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX Team today . INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 110:38:32 RBS RBS Fault (DUW failure) Spare DUW already collected , RNC team is working on another 1st, ETR to be provided INC403643 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 7/8/2020 18:12 61:02:32 Power Power Failure (Indeterminate) Rectifiers faulty . Spare requested . INC403589 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/8/2020 19:10 60:04:32 Transmission Transmission (RAU failure) Faulty RAU 15/11 PH, Spare needed ETA to be provided. INC403811 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 7/9/2020 0:32 54:42:32 Power Generator failure (Indeterminate) Access is blocked by population on the area. INC403832 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 7/9/2020 5:14 50:00:32 Power Generator failure (Faulty board) PC Board faulty, Spare requested INC403903 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/9/2020 8:18 46:56:32 Power Generator failure (Indeterminate) Access blocked by bandits reported by TP. Follow-up is ongoing with site security. More update will provide ASAP. INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 7/9/2020 8:30 46:44:32 RBS RBS Fault (DUW failure) DUW faulty , spare part needed INC403953 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 7/9/2020 10:42 44:32:32 Power Generator failure (High temperature) Head cylinder faulty, Follow up is ongoing INC404309 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 36:46:32 Power Generator failure (Faulty board) PC Board faulty, Spare requested INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Talkpool 7/9/2020 18:32 36:42:32 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC404216 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/9/2020 18:35 36:39:32 Power Generator failure (water mixed with fuel) Water and fuel mixture; TP is waiting for approval to drain the tank. INC404333 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/9/2020 18:54 36:20:32 Power Generator failure (Indeterminate) The generator set was shut down by the landlord, due to too much noise when operating. Approval needed to run on portable genset. INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/10/2020 3:30 27:44:32 Power Generator failure (Indeterminate) Swapping cannot be performed today, due to car issue, team will back to the site 07/11/2020 09:00AM INC404520 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool 7/10/2020 7:54 23:20:32 Transmission Transmission (Indeterminate) Affected by a faulty radio from HDO398, ETR to be provided. INC404238 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/10/2020 8:34 22:40:32 Power Power Failure (Indeterminate) Commercial power failed, Site will be up with EDH. INC404670 HDC171 GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/10/2020 14:48 16:26:32 Dependent Affected by the Transmission issue at the main site Affected by NPU failure at HDC151, ETA to reach the Site with the spare is 8:00AM INC404670 HDC152 GWOMON_KPEGM Artibonite Ericsson 2G B Talkpool 7/10/2020 14:48 16:26:32 Dependent Affected by the Transmission issue at the main site Affected by NPU failure at HDC151, ETA to reach the Site with the spare is 8:00AM INC404670 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 7/10/2020 14:48 16:26:32 Dependent Affected by the Transmission issue at the main site Affected by NPU failure at HDC151, ETA to reach the Site with the spare is 8:00AM INC404670 HDC157 FOND_IBO Artibonite Ericsson 2G D Talkpool 7/10/2020 14:48 16:26:32 Dependent Affected by the Transmission issue at the main site Affected by NPU failure at HDC151, ETA to reach the Site with the spare is 8:00AM INC404904 HDO414 BELLEVUE Ouest Ericsson 2G C Talkpool 7/10/2020 17:00 14:14:32 Power Generator failure (Indeterminate) Site is located upside a mountain, team will reach the site in the morning, ETA 06:00AM INC404832 HDC219 CERCA_LA_SOURCE Centre Ericsson 2G D Talkpool 7/10/2020 18:14 13:00:32 Transmission Transmission (Indeterminate) After Power intervention, TX team has been requested, the way still block, new will be share as soon as possible. INC404225 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/10/2020 19:03 12:11:32 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC404847 HDN165 BAIE _DE_ HENNE Nord-Ouest Ericsson 2G D Talkpool 7/10/2020 19:38 11:36:32 Power Power Failure (Indeterminate) Unsafe area due armed bandits according to TP team, ETA: 7:00 AM INC404941 HDC028 KISS IN HOTEL Artibonite Huawei 2G+3G A Talkpool 7/10/2020 19:56 11:18:32 Power Generator failure (High temperature) Faulty radiator and can no longer be used, no spare parts available, New update will shared once available. INC404878 HDS225 NERETTE Sud Ericsson 2G B Talkpool 7/10/2020 20:58 10:16:32 Power Generator failure (Indeterminate) Water and oil are mixed inside the genset, net update will be share soon. INC404878 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 7/10/2020 20:58 10:16:32 Dependent Affected by the power issue at the main site Affected by HDS225 INC404878 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 7/10/2020 20:58 10:16:32 Dependent Affected by the power issue at the main site Affected by HDS225 INC404961 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/10/2020 21:14 10:00:32 Power Generator failure (Indeterminate) Talkpool is not managing his team to arrive in the site. ETA cannot be provided INC404974 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/10/2020 22:42 8:32:32 Fuel Generator failure (Fuel issue) Portable genset is out of fuel, ETR to be provided. INC404973 HDC212 DOMOND Centre Ericsson 2G D Talkpool 7/10/2020 22:42 8:32:32 Power Power Failure (Indeterminate) Portable genset is out of fuel, follow is ongoing with TP team. INC404973 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 7/10/2020 22:42 8:32:32 Dependent Affected by the power issue at the main site Affected by HDC212 INC404984 HDC343 SALMADERE Centre Ericsson 2G D Talkpool 7/10/2020 23:46 7:28:32 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site now, ETA: 7:10AM INC405008 HAIDS291 BERETTE_CAVAILLON Sud ZTE 2G+3G C Talkpool 7/10/2020 23:48 7:26:32 Power Generator failure (Indeterminate) Team cannot reach the site during the night due to a river. INC405017 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 7/11/2020 1:10 6:04:32 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site now, ETA: 7:30AM INC404998 HDC280 PONT_VINCENT Artibonite Ericsson 2G D Talkpool 7/11/2020 1:30 5:44:32 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site now, ETA: 7:30AM INC404998 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 7/11/2020 1:30 5:44:32 Dependent Affected by the power issue at the main site Affected by HDC280 INC404298 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 7/11/2020 2:14 5:00:32 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC405101 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 7/11/2020 2:34 4:40:32 Power Generator failure (Indeterminate) Team dispatch, ETA expired, waiting for a new ETA. INC405021 HAIDO615 CARRADEUX46_IMPASSEMIDORT_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/11/2020 3:04 4:10:32 Power Generator failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is ongoing with concerned team INC404865 HAIDO020 EDEN_PLAZA Port-au-Prince Huawei 2G+3G+LTE D Talkpool 7/11/2020 3:17 3:57:32 Power Generator failure (Indeterminate) Due to access issue (watchman not available), the intervention is delayed. Follow up is ongoing with concerned team INC405027 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/11/2020 4:30 2:44:32 Fuel Generator failure (Fuel issue) Talkpool team will refuel the site. ETA: 08h00 AM INC405027 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/11/2020 4:30 2:44:32 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO592 INC405028 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 7/11/2020 4:42 2:32:32 Power Power Failure (Indeterminate) Team is informed, ETA: 8:30AM INC405028 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/11/2020 4:42 2:32:32 Dependent Affected by the power issue at the main site Affected by HDN167 INC405028 HDC150 ANSE_ROUGE Artibonite Ericsson 3G D Talkpool 7/11/2020 4:42 2:32:32 Dependent Affected by the power issue at the main site Affected by HDN167 INC405028 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G D Talkpool 7/11/2020 4:42 2:32:32 Dependent Affected by the power issue at the main site Affected by HDN167 INC405028 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G D Talkpool 7/11/2020 4:42 2:32:32 Dependent Affected by the power issue at the main site Affected by HDN167 INC405033 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/11/2020 5:22 1:52:32 Power Power Failure (Indeterminate) Team is informed, ETA: 7:30AM INC405121 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 7/11/2020 6:02 1:12:32 Power Power Failure (Indeterminate) Team is informed, ETA: 9:20AM INC404848 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/11/2020 6:06 1:08:32 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC404848 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/11/2020 6:06 1:08:32 Dependent Affected by the power issue at the main site Affected by HDC318 INC402907 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/11/2020 6:06 1:08:32 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC404225 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/11/2020 6:06 1:08:32 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC405123 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/11/2020 6:45 0:29:32 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 677:48:32 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel T team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 551:51:32 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 235:39:32 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 160:02:32 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 91:24:32 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402916 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 12:00 91:14:32 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 91:14:32 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403407 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Talkpool 7/8/2020 10:58 68:16:32 Power Power Failure (DC Converter Failure) Dc converter faulty. Spare not yet already collected at WH. ETR not provided yet INC403572 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 7/8/2020 18:00 61:14:32 RBS RBS Fault (Faulty Jumper) Faulty jumper must be replaced. ETR to be provided INC403668 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/8/2020 20:50 58:24:32 RBS RBS Fault (RUS failure) Faulty RUS must be replaced. ETR to be provided INC403728 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/9/2020 0:50 54:24:32 Power Power Failure (Indeterminate) ATS is faulty , waiting for next update INC404087 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 7/9/2020 15:30 39:44:32 RBS RBS Fault (DRU failure) Faulty DRU, Spare collected but cannot reach the region due to road blocks INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 7/10/2020 9:05 22:09:32 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC404652 HDC210 LABACIE Centre Ericsson 2G D Talkpool 7/10/2020 11:36 19:38:32 RBS RBS Fault (Indeterminate) E1 cable issue, Spare requested, Update will be shared once available INC404652 HDC210 LABACIE Centre Ericsson 2G D Talkpool 7/10/2020 11:36 19:38:32 RBS RBS Fault (Indeterminate) E1 cable issue, Spare requested, Update will be shared once available INC405001 HDN260 PREVAL Nord Ericsson 2G B Talkpool 7/10/2020 23:18 7:56:32 RBS RBS Fault (Indeterminate) E1 cable issue, Spare requested, Update will be shared once available Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC404823 HDC343 SALMADERE Centre Ericsson 2G D Talkpool 7/10/2020 17:34 7/10/2020 20:14 2:40:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Back up by itself INC404907 HDN229 BOIS_DE_LANCE Nord Ericsson 2G D Talkpool 7/10/2020 17:14 7/10/2020 20:14 3:00:00 4:00:00 Compliant Power Power Failure (Indeterminate) Low battery voltage OK Low battery voltage, Water distilled added and genset restarted INC404910 HDC327 ROCHE LA COUR LA CEDRAS Artibonite Ericsson 2G D Talkpool 7/10/2020 17:22 7/10/2020 20:14 2:52:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Back up by itself INC404790 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/10/2020 16:34 7/10/2020 20:14 3:40:00 4:00:00 Compliant Power Power Failure (Indeterminate) Wrong Configuration OK Configuration, Genset has been restarted on auto mode INC404845 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 7/10/2020 19:38 7/10/2020 20:14 0:36:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Back up by itself INC404949 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 7/10/2020 20:18 7/10/2020 21:00 0:42:00 4:00:00 Compliant Transmission Transmission (Link failure) Affected by SDH009 Cascaded The site is back in service once the issue solved at SDH009 INC404949 HDN212 LA_TANNERIE Nord Ericsson 2G D Talkpool 7/10/2020 20:18 7/10/2020 21:00 0:42:00 4:00:00 Compliant Transmission Transmission (Link failure) Affected by SDH009 Cascaded The site is back in service once the issue solved at SDH009 INC404949 HDN211 MILOT Nord Ericsson 2G B Talkpool 7/10/2020 20:18 7/10/2020 21:00 0:42:00 4:00:00 Compliant Transmission Transmission (Link failure) Affected by SDH009 Cascaded The site is back in service once the issue solved at SDH009 INC404949 HDN214 DONDON Nord Ericsson 2G C Talkpool 7/10/2020 20:18 7/10/2020 21:00 0:42:00 4:00:00 Compliant Transmission Transmission (Link failure) Affected by SDH009 Cascaded The site is back in service once the issue solved at SDH009 INC404949 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G B Talkpool 7/10/2020 20:18 7/10/2020 21:00 0:42:00 4:00:00 Compliant Transmission Transmission (Link failure) Affected by SDH009 Cascaded The site is back in service once the issue solved at SDH009 INC404949 HDN209 PORT_MARGOT Nord Ericsson 2G C Talkpool 7/10/2020 20:18 7/10/2020 21:30 1:12:00 4:00:00 Compliant Transmission Transmission (Link failure) Affected by SDH009 Cascaded The site is back in service once the issue solved at SDH009 INC404949 HDN295 NAN_NOVION Nord Ericsson 2G D Talkpool 7/10/2020 20:18 7/10/2020 22:50 2:32:00 4:00:00 Compliant Transmission Transmission (Link failure) Affected by SDH009 Cascaded The site is back in service once the issue solved at SDH009 INC404949 HDN210 PILATE Nord Ericsson 2G D Talkpool 7/10/2020 20:18 7/10/2020 22:50 2:32:00 4:00:00 Compliant Transmission Transmission (Link failure) Affected by SDH009 Cascaded The site is back in service once the issue solved at SDH009 INC404949 HDN299 KALIMET Nord Ericsson 2G D Talkpool 7/10/2020 20:18 7/10/2020 22:50 2:32:00 4:00:00 Compliant Transmission Transmission (Link failure) Affected by SDH009 Cascaded The site is back in service once the issue solved at SDH009 INC404949 HDN225 RAVINE_TROMPETTE Nord Ericsson 2G D Talkpool 7/10/2020 20:18 7/10/2020 22:50 2:32:00 4:00:00 Compliant Transmission Transmission (Link failure) Affected by SDH009 Cascaded The site is back in service once the issue solved at SDH009 INC404949 HDN245 BAS_LIMBE Nord Ericsson 2G B Talkpool 7/10/2020 20:18 7/10/2020 22:50 2:32:00 4:00:00 Compliant Transmission Transmission (Link failure) Affected by SDH009 Cascaded The site is back in service once the issue solved at SDH009 INC404949 HDN248 SAINTE_SUZANNE Nord-Est Ericsson 2G D Talkpool 7/10/2020 20:18 7/10/2020 22:50 2:32:00 4:00:00 Compliant Transmission Transmission (Link failure) Affected by SDH009 Cascaded The site is back in service once the issue solved at SDH009 INC404949 HDC272 POUDINCE Artibonite Ericsson 2G D Talkpool 7/10/2020 20:18 7/10/2020 22:50 2:32:00 4:00:00 Compliant Transmission Transmission (Link failure) Affected by SDH009 Cascaded The site is back in service once the issue solved at SDH009 INC404897 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 7/10/2020 22:20 7/10/2020 22:50 0:30:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Back up by itself INC404962 HAIDO629 DOURETTE Ouest Huawei 2G+3G+LTE A Talkpool 7/10/2020 21:28 7/11/2020 0:11 2:43:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) breaker tripped OK The breaker was reset INC404962 HAIDO121 KENSKOFF_67 Ouest Huawei 2G+3G+LTE D Talkpool 7/10/2020 21:28 7/11/2020 0:11 2:43:00 4:00:00 Compliant Power Affected by the power issue at the main site Affected by HDO629 Cascaded Back in service with the main site HDO629 INC403145 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 7/7/2020 21:38 7/11/2020 0:22 74:43:57 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC404982 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 7/10/2020 23:42 7/11/2020 6:49 7:06:42 4:00:00 Not Compliant Power Generator failure (Indeterminate) indeterminate Need to be justified The owner has been started the genset. INC404911 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/10/2020 5:05 7/11/2020 0:22 19:17:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified The last feedback is expected from field team INC404694 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/10/2020 15:40 7/10/2020 20:13 4:32:05 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay 7 gallons of fuel were added as rescue INC404694 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/10/2020 15:40 7/10/2020 20:13 4:32:05 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO592 Cascaded The site is back in service once the issue solved at HDO592 INC404930 HAIDO291 DELMAS_3 Port-au-Prince Huawei 2G+3G+LTE D Talkpool 7/10/2020 19:43 7/11/2020 0:31 4:48:00 4:00:00 Not Compliant Power Generator failure(Emergency Stop Button Pressed ) Emergency stop button pressed Need to be justified The button has been pull on to get the issue solved INC405022 HAIDO248 LABOULE_10 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/11/2020 2:54 7/11/2020 6:17 3:23:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK The last feedback is expected from field team Cells restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC404697 HDS001 JACMEL_TOWN_CENTER Sud-Est Ericsson 3G A Talkpool 7/10/2020 15:56 7/10/2020 21:05 5:09:21 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) (Indeterminate) Need to be justified The team make a power reset on RUS. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... 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Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 11 06:25:51 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 11 Jul 2020 12:25:51 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM Message-ID: Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 5 11 5 31 52 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 32 7 1 0 38 ZTE 5 5 0 0 5 Huawei 9 9 8 0 9 Network 46 21 9 0 52 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 30 2 0 6 14 52 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 492:45:05 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 332:06:05 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 131:41:05 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX Team today . INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 111:47:05 RBS RBS Fault (DUW failure) Spare DUW already collected , RNC team is working on another 1st, ETR to be provided INC403643 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 7/8/2020 18:12 62:11:05 Power Power Failure (Indeterminate) Rectifiers faulty . Spare requested . INC403589 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/8/2020 19:10 61:13:05 Transmission Transmission (RAU failure) Team is on site replacing the Faulty RAU 15/11 PH INC403832 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 7/9/2020 5:14 51:09:05 Power Generator failure (Faulty board) PC Board faulty, Spare requested INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 7/9/2020 8:30 47:53:05 RBS RBS Fault (DUW failure) DUW faulty , spare part needed INC404309 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 37:55:05 Power Generator failure (Faulty board) PC Board faulty, Spare requested INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Talkpool 7/9/2020 18:32 37:51:05 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/10/2020 3:30 28:53:05 Power Generator failure (Indeterminate) Swapping cannot be performed today, due to car issue, team will back to the site 07/11/2020 10:00AM INC404670 HDC171 GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/10/2020 14:48 17:35:05 Dependent Affected by the Transmission issue at the main site Affected by HDC151, ETA to reach the Site with the spare to changed is 8:45AM INC404670 HDC152 GWOMON_KPEGM Artibonite Ericsson 2G B Talkpool 7/10/2020 14:48 17:35:05 Dependent Affected by the Transmission issue at the main site Affected by HDC151, ETA to reach the Site with the spare to changed is 8:45AM INC404670 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 7/10/2020 14:48 17:35:05 Dependent Affected by the Transmission issue at the main site Affected by HDC151, ETA to reach the Site with the spare to changed is 8:45AM INC404670 HDC157 FOND_IBO Artibonite Ericsson 2G D Talkpool 7/10/2020 14:48 17:35:05 Dependent Affected by the Transmission issue at the main site Affected by HDC151, ETA to reach the Site with the spare to changed is 8:45AM INC404832 HDC219 CERCA_LA_SOURCE Centre Ericsson 2G D Talkpool 7/10/2020 18:14 14:09:05 Transmission Transmission (Indeterminate) After Power intervention, TX team has been requested, the way still block, new will be share as soon as possible. INC404225 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/10/2020 19:03 13:20:05 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC404847 HDN165 BAIE _DE_ HENNE Nord-Ouest Ericsson 2G D Talkpool 7/10/2020 19:38 12:45:05 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site INC404878 HDS225 NERETTE Sud Ericsson 2G B Talkpool 7/10/2020 20:58 11:25:05 Power Generator Failure (Head Cylinder faulty) Head cylinder is faulty, spare is being arranged from PAP. Will share ETA INC404878 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 7/10/2020 20:58 11:25:05 Dependent Affected by the power issue at the main site Affected by HDS225 INC404878 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 7/10/2020 20:58 11:25:05 Dependent Affected by the power issue at the main site Affected by HDS225 INC404973 HDC212 DOMOND Centre Ericsson 2G D Talkpool 7/10/2020 22:42 9:41:05 Power Power Failure (Indeterminate) Portable genset is out of fuel, follow is ongoing with TP team. INC404973 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 7/10/2020 22:42 9:41:05 Dependent Affected by the power issue at the main site Affected by HDC212 INC404984 HDC343 SALMADERE Centre Ericsson 2G D Talkpool 7/10/2020 23:46 8:37:05 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site INC405017 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 7/11/2020 1:10 7:13:05 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site INC404998 HDC280 PONT_VINCENT Artibonite Ericsson 2G D Talkpool 7/11/2020 1:30 6:53:05 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site INC404998 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 7/11/2020 1:30 6:53:05 Dependent Affected by the power issue at the main site Affected by HDC280 INC405028 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/11/2020 1:30 6:53:05 Dependent Affected by the power issue at the main site Affected by HDN167 INC405028 HDC150 ANSE_ROUGE Artibonite Ericsson 3G D Talkpool 7/11/2020 1:30 6:53:05 Dependent Affected by the power issue at the main site Affected by HDN167 INC405028 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G D Talkpool 7/11/2020 1:30 6:53:05 Dependent Affected by the power issue at the main site Affected by HDN167 INC405028 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G D Talkpool 7/11/2020 1:30 6:53:05 Dependent Affected by the power issue at the main site Affected by HDN167 INC405028 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 7/11/2020 4:42 3:41:05 Power Power Failure (Indeterminate) Team is informed, ETA: 8:30AM INC405033 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/11/2020 5:22 3:01:05 Power Power Failure (Indeterminate) Team is informed, ETA: expired , waiting for next update INC405121 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 7/11/2020 6:02 2:21:05 Power Power Failure (Indeterminate) Team is informed, ETA: 9:20AM INC404848 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/11/2020 6:06 2:17:05 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC404848 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/11/2020 6:06 2:17:05 Dependent Affected by the power issue at the main site Affected by HDC318 INC402907 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/11/2020 6:06 2:17:05 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC404225 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/11/2020 6:06 2:17:05 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue, the access is okay now. Fuel team will arrange to reach the site. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 11 06:37:21 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 11 Jul 2020 12:37:21 +0000 Subject: [Rantt] Recall: NOC hourly report at 8:00 AM Message-ID: Haiti Noc would like to recall the message, "NOC hourly report at 8:00 AM". ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Haiti.Noc at digicelgroup.com Sat Jul 11 06:38:52 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 11 Jul 2020 12:38:52 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM Message-ID: Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 5 11 5 31 52 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 32 7 1 0 38 ZTE 5 5 0 0 5 Huawei 9 9 8 0 9 Network 46 21 9 0 52 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 30 2 0 6 14 52 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 492:59:29 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 332:20:29 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 131:55:29 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX Team today . INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 112:01:29 RBS RBS Fault (DUW failure) Spare DUW already collected , RNC team is working on another 1st, ETR to be provided INC403643 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 7/8/2020 18:12 62:25:29 Power Power Failure (Indeterminate) Rectifiers faulty . Spare requested . INC403589 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/8/2020 19:10 61:27:29 Transmission Transmission (RAU failure) Team is on site replacing the Faulty RAU 15/11 PH INC403811 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 7/9/2020 0:32 56:05:29 Power Generator failure (Indeterminate) Access is blocked by population on the area. INC403832 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 7/9/2020 5:14 51:23:29 Power Generator failure (Faulty board) PC Board faulty, Spare requested INC403903 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/9/2020 8:18 48:19:29 Power Generator failure (Indeterminate) Access blocked by bandits reported by TP. Follow-up is ongoing with site security. More update will provide ASAP. INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 7/9/2020 8:30 48:07:29 RBS RBS Fault (DUW failure) DUW faulty , spare part needed INC403953 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 7/9/2020 10:42 45:55:29 Power Generator failure (High temperature) Head cylinder faulty, Follow up is ongoing INC404309 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 38:09:29 Power Generator failure (Faulty board) PC Board faulty, Spare requested INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Talkpool 7/9/2020 18:32 38:05:29 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC404216 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/9/2020 18:35 38:02:29 Power Generator failure (water mixed with fuel) Water and fuel mixture; TP is waiting for approval to drain the tank. INC404333 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/9/2020 18:54 37:43:29 Power Generator failure (Indeterminate) The generator set was shut down by the landlord, due to too much noise when operating. Approval needed to run on portable genset. INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/10/2020 3:30 29:07:29 Power Generator failure (Indeterminate) Swapping cannot be performed today, due to car issue, team will back to the site 07/11/2020 10:00AM INC404670 HDC171 GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/10/2020 14:48 17:49:29 Dependent Affected by the Transmission issue at the main site Affected by HDC151, ETA to reach the Site with the spare to changed is 8:45AM INC404670 HDC152 GWOMON_KPEGM Artibonite Ericsson 2G B Talkpool 7/10/2020 14:48 17:49:29 Dependent Affected by the Transmission issue at the main site Affected by HDC151, ETA to reach the Site with the spare to changed is 8:45AM INC404670 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 7/10/2020 14:48 17:49:29 Dependent Affected by the Transmission issue at the main site Affected by HDC151, ETA to reach the Site with the spare to changed is 8:45AM INC404670 HDC157 FOND_IBO Artibonite Ericsson 2G D Talkpool 7/10/2020 14:48 17:49:29 Dependent Affected by the Transmission issue at the main site Affected by HDC151, ETA to reach the Site with the spare to changed is 8:45AM INC404832 HDC219 CERCA_LA_SOURCE Centre Ericsson 2G D Talkpool 7/10/2020 18:14 14:23:29 Transmission Transmission (Indeterminate) After Power intervention, TX team has been requested, the way still block, new will be share as soon as possible. INC404225 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/10/2020 19:03 13:34:29 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC404847 HDN165 BAIE _DE_ HENNE Nord-Ouest Ericsson 2G D Talkpool 7/10/2020 19:38 12:59:29 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site INC404941 HDC028 KISS IN HOTEL Artibonite Huawei 2G+3G A Talkpool 7/10/2020 19:56 12:41:29 Power Generator failure (High temperature) Faulty radiator and can no longer be used, no spare parts available, New update will shared once available. INC404878 HDS225 NERETTE Sud Ericsson 2G B Talkpool 7/10/2020 20:58 11:39:29 Power Generator Failure (Head Cylinder faulty) Head cylinder is faulty, spare is being arranged from PAP. Will share ETA INC404878 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 7/10/2020 20:58 11:39:29 Dependent Affected by the power issue at the main site Affected by HDS225 INC404878 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 7/10/2020 20:58 11:39:29 Dependent Affected by the power issue at the main site Affected by HDS225 INC404973 HDC212 DOMOND Centre Ericsson 2G D Talkpool 7/10/2020 22:42 9:55:29 Power Power Failure (Indeterminate) Portable genset is out of fuel, follow is ongoing with TP team. INC404973 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 7/10/2020 22:42 9:55:29 Dependent Affected by the power issue at the main site Affected by HDC212 INC404974 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/10/2020 22:42 9:55:29 Fuel Generator failure (Fuel issue) Portable genset is out of fuel, ETR to be provided. INC404984 HDC343 SALMADERE Centre Ericsson 2G D Talkpool 7/10/2020 23:46 8:51:29 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site INC405008 HAIDS291 BERETTE_CAVAILLON Sud ZTE 2G+3G C Talkpool 7/10/2020 23:48 8:49:29 Power Generator failure (Indeterminate) Team is waiting for the access. INC405017 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 7/11/2020 1:10 7:27:29 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site INC404998 HDC280 PONT_VINCENT Artibonite Ericsson 2G D Talkpool 7/11/2020 1:30 7:07:29 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site INC404998 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 7/11/2020 1:30 7:07:29 Dependent Affected by the power issue at the main site Affected by HDC280 INC405028 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/11/2020 1:30 7:07:29 Dependent Affected by the power issue at the main site Affected by HDN167 INC405028 HDC150 ANSE_ROUGE Artibonite Ericsson 3G D Talkpool 7/11/2020 1:30 7:07:29 Dependent Affected by the power issue at the main site Affected by HDN167 INC405028 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G D Talkpool 7/11/2020 1:30 7:07:29 Dependent Affected by the power issue at the main site Affected by HDN167 INC405028 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G D Talkpool 7/11/2020 1:30 7:07:29 Dependent Affected by the power issue at the main site Affected by HDN167 INC405101 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 7/11/2020 2:34 6:03:29 Power Generator failure (Indeterminate) Team dispatch, ETA expired, waiting for a new ETA. INC405027 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/11/2020 4:30 4:07:29 Fuel Generator failure (Fuel issue) Talkpool team will refuel the site. ETA: 08h10 AM already expired new update is waiting INC405027 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/11/2020 4:30 4:07:29 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO592 INC405028 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 7/11/2020 4:42 3:55:29 Power Power Failure (Indeterminate) Team is informed, ETA: 8:30AM already expired new update is waiting INC405033 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/11/2020 5:22 3:15:29 Power Power Failure (Indeterminate) Team is informed, ETA: expired , waiting for next update INC405121 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 7/11/2020 6:02 2:35:29 Power Power Failure (Indeterminate) Team is informed, ETA: 9:20AM INC404848 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/11/2020 6:06 2:31:29 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC404848 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/11/2020 6:06 2:31:29 Dependent Affected by the power issue at the main site Affected by HDC318 INC402907 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/11/2020 6:06 2:31:29 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC404225 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/11/2020 6:06 2:31:29 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC405123 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/11/2020 6:45 1:52:29 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 8:15 am already expired new update is waiting INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C Talkpool 7/11/2020 7:18 1:19:29 Power Generator failure (Indeterminate) Site is suspected down for fuel, they are waiting for picture to confirm. INC405129 HDO141 PLAZA_LATHAN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/11/2020 7:22 1:15:29 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue, the access is okay now. Fuel team will arrange to reach the site. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 11 07:33:43 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 11 Jul 2020 13:33:43 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM In-Reply-To: References: Message-ID: Hello All, Received the NOC hourly report done at 9:00 AM Sites off air by Class Class A B C D Total Total 7 11 5 35 58 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 41 5 1 0 45 ZTE 4 4 1 0 4 Huawei 9 9 8 0 9 Network 54 18 10 0 58 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 3 0 6 20 58 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 492:35:40 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 333:01:34 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 132:36:34 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX Team today . INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 112:42:34 RBS RBS Fault (DUW failure) Spare DUW already collected , RNC team is working on another 1st, ETR to be provided INC403643 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 7/8/2020 18:12 63:06:17 Power Power Failure (Indeterminate) Rectifiers faulty . Spare collected , ETR 1:00 PM INC403589 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/8/2020 19:10 62:08:17 Transmission Transmission (RAU failure) Team is on site replacing the Faulty RAU 15/11 PH INC403811 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 7/9/2020 0:32 56:34:33 Power Generator failure (Indeterminate) Access is blocked by population on the area. INC403832 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 7/9/2020 5:14 52:04:12 Power Generator failure (Faulty board) PC Board faulty, Spare requested INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 7/9/2020 8:30 48:48:12 RBS RBS Fault (DUW failure) DUW faulty , spare part needed INC403903 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/9/2020 8:18 47:55:09 Power Generator failure (Indeterminate) Access blocked by bandits reported by TP. Follow-up is ongoing with site security. More update will provide ASAP. INC403953 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 7/9/2020 10:42 46:36:12 Power Generator failure (High temperature) Head cylinder faulty, Team is on site working INC404309 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 38:50:34 Power Generator failure (Faulty board) PC Board faulty, Spare requested INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Talkpool 7/9/2020 18:32 38:46:34 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC404216 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/9/2020 18:35 37:37:45 Power Generator failure (water mixed with fuel) Water and fuel mixture; TP is waiting for approval to drain the tank. INC404333 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/9/2020 18:54 37:18:41 Power Generator failure (Indeterminate) The generator set was shut down by the landlord, due to too much noise when operating. Approval needed to run on portable genset. INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/10/2020 3:30 29:36:29 Power Generator failure (Indeterminate) Swapping cannot be performed today, due to car issue, team will back to the site 07/11/2020 10:00AM INC404238 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/10/2020 8:34 24:44:34 Power Power Failure (Indeterminate) Commercial power failed, Site will be up with EDH. INC404670 HDC171 GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/10/2020 14:48 18:30:34 Dependent Affected by the Transmission issue at the main site Affected by HDC151, ETR to reach the Site with the spare is awaiting INC404670 HDC152 GWOMON_KPEGM Artibonite Ericsson 2G B Talkpool 7/10/2020 14:48 18:30:34 Dependent Affected by the Transmission issue at the main site Affected by HDC151, ETR to reach the Site with the spare is awaiting INC404670 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 7/10/2020 14:48 18:30:34 Dependent Affected by the Transmission issue at the main site Affected by HDC151, ETR to reach the Site with the spare is awaiting INC404670 HDC157 FOND_IBO Artibonite Ericsson 2G D Talkpool 7/10/2020 14:48 18:30:34 Dependent Affected by the Transmission issue at the main site Affected by HDC151, ETR to reach the Site with the spare is awaiting INC404832 HDC219 CERCA_LA_SOURCE Centre Ericsson 2G D Talkpool 7/10/2020 18:14 15:04:10 Transmission Transmission (Indeterminate) After Power intervention, TX team has been requested, the way still block, new will be share as soon as possible. INC404225 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/10/2020 19:03 14:15:34 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC404847 HDN165 BAIE _DE_ HENNE Nord-Ouest Ericsson 2G D Talkpool 7/10/2020 19:38 13:40:34 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site INC404941 HDC028 KISS IN HOTEL Artibonite Huawei 2G+3G A Talkpool 7/10/2020 19:56 13:22:12 Power Generator failure (High temperature) Faulty radiator and can no longer be used, no spare parts available, New update will shared once available. INC404878 HDS225 NERETTE Sud Ericsson 2G B Talkpool 7/10/2020 20:58 12:08:37 Power Generator Failure (Head Cylinder faulty) Head cylinder is faulty, spare is being arranged from PAP. Will share ETA INC404878 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 7/10/2020 20:58 12:08:37 Dependent Affected by the power issue at the main site Affected by HDS225 INC404878 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 7/10/2020 20:58 12:08:37 Dependent Affected by the power issue at the main site Affected by HDS225 INC404973 HDC212 DOMOND Centre Ericsson 2G D Talkpool 7/10/2020 22:42 10:36:34 Power Power Failure (Indeterminate) Portable genset is out of fuel, follow is ongoing with TP team. INC404973 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 7/10/2020 22:42 10:36:34 Dependent Affected by the power issue at the main site Affected by HDC212 INC404974 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/10/2020 22:42 10:24:47 Fuel Generator failure (Fuel issue) Portable genset is out of fuel, ETR to be provided. INC405008 HAIDS291 BERETTE_CAVAILLON Sud ZTE 2G+3G C Talkpool 7/10/2020 23:48 9:18:26 Power Generator failure (Indeterminate) Team is working on the site. INC405017 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M_Fuel 7/11/2020 1:10 8:08:34 Fuel Power Failure (Indeterminate) Talkpool is not managing the team to reach the site INC404998 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 7/11/2020 1:30 7:48:34 Dependent Affected by the power issue at the main site Affected by HDC280 INC405033 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/11/2020 5:22 3:56:34 Power Power Failure (Indeterminate) Team is informed, ETA: expired , waiting for next update INC405027 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/11/2020 4:30 3:43:40 Fuel Generator failure (Fuel issue) Talkpool team will refuel the site. ETA: 08h10 AM INC405027 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/11/2020 4:30 3:43:40 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO592 INC405121 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 7/11/2020 6:02 3:16:34 Power Power Failure (Indeterminate) Team is informed, ETA: expired , waiting for next update INC404848 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/11/2020 6:06 3:12:34 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC404848 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/11/2020 6:06 3:12:34 Dependent Affected by the power issue at the main site Affected by HDC318 INC402907 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/11/2020 6:06 3:12:34 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC404225 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/11/2020 6:06 3:12:34 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC405123 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/11/2020 6:45 1:28:40 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 8:15 am. INC405058 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 7/11/2020 7:48 1:18:33 Power Generator failure (Indeterminate) Team has been informed. ETA not provided yet. INC405059 HDO378 CHATULEY Ouest Ericsson 2G A Talkpool 7/11/2020 7:50 1:16:33 Power Generator failure (Indeterminate) Team has been informed. ETA not provided yet. INC405129 HDO141 PLAZA_LATHAN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/11/2020 7:22 0:51:31 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC405056 HAIDC021 RUE_ST_JEAN_COW Artibonite ZTE 2G+3G+LTE A Talkpool 7/11/2020 8:35 0:43:34 Power Power Failure (Solar System failure) Team has been informed , ETA not yet available INC405143 HDC254 PUILBORO Artibonite Ericsson 2G D Talkpool 7/11/2020 8:44 0:34:34 Power Power Failure (Indeterminate) Team has been informed , ETA 11:00 AM INC405143 HDN281 CHAMPAGNE_PLAISANCE Nord Ericsson 2G D Talkpool 7/11/2020 8:44 0:34:34 Dependent Affected by the power issue at the main site Affected by HDC254 INC405143 HDN204 BEDORET Nord Ericsson 2G D Talkpool 7/11/2020 8:44 0:34:34 Dependent Affected by the power issue at the main site Affected by HDC254 INC405143 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/11/2020 8:44 0:34:34 Dependent Affected by the power issue at the main site Affected by HDC254 INC405143 HDN309 BELIZAIRE Nord Ericsson 2G D Talkpool 7/11/2020 8:44 0:34:34 Dependent Affected by the power issue at the main site Affected by HDC254 INC405143 HDN275 PILBORO Nord Ericsson 2G D Talkpool 7/11/2020 8:44 0:34:34 Dependent Affected by the power issue at the main site Affected by HDC254 INC405143 HDN226 PLAISANCE Nord Ericsson 2G C Talkpool 7/11/2020 8:44 0:34:34 Dependent Affected by the power issue at the main site Affected by HDC254 INC405143 HDC277 GADJUMO Artibonite Ericsson 2G D Talkpool 7/11/2020 8:44 0:34:34 Dependent Affected by the power issue at the main site Affected by HDC254 INC405143 HDN257 CAMP_COQ Nord Ericsson 2G D Talkpool 7/11/2020 8:44 0:34:34 Dependent Affected by the power issue at the main site Affected by HDC254 INC405143 HDN278 LETIRAULT Nord Ericsson 2G D Talkpool 7/11/2020 8:44 0:34:34 Dependent Affected by the power issue at the main site Affected by HDC254 INC405143 HDC253 ENNERY Artibonite Ericsson 3G C Talkpool 7/11/2020 8:44 0:34:34 Dependent Affected by the power issue at the main site Affected by HDC254 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 11 07:38:30 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 11 Jul 2020 13:38:30 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 679:22:58 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel T team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 553:24:41 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 237:12:41 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 161:35:41 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 92:57:41 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402916 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 12:00 92:47:41 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 92:47:41 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403407 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Talkpool 7/8/2020 10:58 69:50:58 Power Power Failure (DC Converter Failure) Dc converter faulty. Spare not yet already collected at WH. ETR not provided yet INC403572 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 7/8/2020 18:00 62:47:41 RBS RBS Fault (Faulty Jumper) Faulty jumper must be replaced. ETR to be provided INC403668 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/8/2020 20:50 59:57:41 RBS RBS Fault (RUS failure) Faulty RUS must be replaced. ETR to be provided INC403728 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/9/2020 0:50 55:57:41 Power Power Failure ( ATS Failure) ATS is faulty , waiting for next update INC404087 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 7/9/2020 15:30 41:17:41 RBS RBS Fault (DRU failure) Faulty DRU, Spare collected but cannot reach the region due to road blocks INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 7/10/2020 9:05 23:42:41 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC404652 HDC210 LABACIE Centre Ericsson 2G D Talkpool 7/10/2020 11:36 21:11:41 RBS RBS Fault (Indeterminate) E1 cable issue, Spare requested, Update will be shared once available INC405001 HDN260 PREVAL Nord Ericsson 2G B Talkpool 7/10/2020 23:18 9:29:41 RBS RBS Fault (Indeterminate) E1 cable issue, Spare requested, Update will be shared once available INC405141 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 7/11/2020 8:30 0:17:41 RBS RBS Fault (Indeterminate) Team is already informed . ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Jean.Francois at digicelgroup.com Sat Jul 11 08:37:47 2020 From: Jean.Francois at digicelgroup.com (Jean Philippe Francois) Date: Sat, 11 Jul 2020 14:37:47 +0000 Subject: [Rantt] Management issue at HDS241/PDH001 In-Reply-To: References: Message-ID: Hello NOC/Talkpool Team, Is there a chance to receive today an update? For your information that issue prevents TX Team from planning 3G expansion on HDS142. BR Jean P. Francois From: Jean Philippe Francois Sent: Friday, July 3, 2020 10:50 AM To: Haiti Noc ; Jithin J Singh ; tp.ran at tpmanagementsa.com; david.vielot at tpmanagementsa.com; 'Roldan Consul' ; Michael Caponpon ; gerry.bolante at talkpool.com; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' Cc: Maquingson Maignan ; Madonio Coulanges ; Yselande Albenyr ; Eddy Jean-Baptiste ; Shamir Stephane Supreme ; Weby Julnot ; Nazaire Ledix ; Derrick Rowe Subject: RE: Management issue at HDS241/PDH001 Hello NOC/Talkpool Team, Could you please provide an update regarding that matter? BR Jean P. Francois From: Dadidson Sully > On Behalf Of Haiti Noc Sent: Monday, June 22, 2020 10:56 PM To: Jithin J Singh >; tp.ran at tpmanagementsa.com; david.vielot at tpmanagementsa.com; 'Roldan Consul' >; Michael Caponpon >; Haiti Noc >; gerry.bolante at talkpool.com; Jean Philippe Francois >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' > Cc: Maquingson Maignan >; Madonio Coulanges >; Yselande Albenyr >; Eddy Jean-Baptiste >; Shamir Stephane Supreme >; Weby Julnot >; Nazaire Ledix >; Derrick Rowe > Subject: RE: Management issue at HDS241/PDH001 Hello Jithin, Your assistance is required for the request below, send a team and keep us informed. INC395646 created. Regards, NOC Team From: Jean Philippe Francois > Sent: Monday, June 22, 2020 10:50 PM To: Jithin J Singh >; tp.ran at tpmanagementsa.com; david.vielot at tpmanagementsa.com; 'Roldan Consul' >; Michael Caponpon >; Haiti Noc >; gerry.bolante at talkpool.com Cc: Maquingson Maignan >; Madonio Coulanges >; Yselande Albenyr >; Eddy Jean-Baptiste >; Shamir Stephane Supreme >; Weby Julnot >; Nazaire Ledix >; Derrick Rowe > Subject: Management issue at HDS241/PDH001 Hello NOC/Talkpool Team, The PPP interface (slots 14+15 ) on PDH001 facing SDH029 is down. Could you please send a team on PDH001 to put it up? That issue prevents us from having management on HDS142. BR Jean P. Francois ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: From Haiti.Noc at digicelgroup.com Sat Jul 11 09:27:21 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 11 Jul 2020 15:27:21 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 12 6 4 16 38 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 26 5 1 0 29 ZTE 1 1 0 0 1 Huawei 7 7 6 0 8 Network 34 13 7 0 38 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 2 0 6 10 38 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 495:30:10 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 334:58:32 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 134:33:32 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX Team today . INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 114:39:32 RBS RBS Fault (DUW failure) Spare DUW already collected , RNC team is working on another 1st, ETR to be provided INC403643 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 7/8/2020 18:12 65:03:15 Power Power Failure (Indeterminate) Rectifiers faulty . Spare collected , ETR 1:00 PM INC403589 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/8/2020 19:10 64:05:15 Transmission Transmission (RAU failure) Team is on site replacing the Faulty RAU 15/11 PH INC403832 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 7/9/2020 5:14 54:01:10 Power Generator failure (Faulty board) PC Board faulty, Spare requested INC403903 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/9/2020 8:18 50:49:39 Power Generator failure (Indeterminate) Access blocked by bandits reported by TP. Follow-up is ongoing with site security. More update will provide ASAP. INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 7/9/2020 8:30 50:45:10 RBS RBS Fault (DUW failure) DUW faulty , spare part needed INC403953 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 7/9/2020 10:42 48:33:10 Power Generator failure (High temperature) Head cylinder faulty, Follow up is ongoing INC404309 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 40:47:32 Power Generator failure (Faulty board) PC Board faulty, Spare requested INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Talkpool 7/9/2020 18:32 40:43:32 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC404216 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/9/2020 18:35 40:32:15 Power Generator failure (water mixed with fuel) Water and fuel mixture; TP is waiting for approval to drain the tank. INC404333 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/9/2020 18:54 40:13:11 Power Generator failure (Indeterminate) Assessment report submitted. waiting for genset approval from Digicel INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/10/2020 3:30 31:51:50 Power Generator failure (Indeterminate) Swapping cannot be performed today, due to car issue, team will back to the site 07/11/2020 ETA is expired INC404832 HDC219 CERCA_LA_SOURCE Centre Ericsson 2G D Talkpool 7/10/2020 18:14 17:01:08 Transmission Transmission (Indeterminate) After Power intervention, TX team has been requested, the way still block, new will be share as soon as possible. INC404941 HDC028 KISS IN HOTEL Artibonite Huawei 2G+3G A Talkpool 7/10/2020 19:56 15:19:10 Power Generator failure (High temperature) Faulty radiator and can no longer be used, no spare parts available, New update will shared once available. INC404878 HDS225 NERETTE Sud Ericsson 2G B Talkpool 7/10/2020 20:58 14:23:58 Power Generator Failure (Head Cylinder faulty) Head cylinder is faulty, spare is being arranged from PAP. Will share ETA INC404878 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 7/10/2020 20:58 14:23:58 Dependent Affected by the power issue at the main site Affected by HDS225 INC404878 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 7/10/2020 20:58 14:23:58 Dependent Affected by the power issue at the main site Affected by HDS225 INC404974 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/10/2020 22:42 12:40:08 Fuel Generator failure (Fuel issue) Portable genset is out of fuel, ETR to be provided. INC405017 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M_Fuel 7/11/2020 1:10 10:05:32 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/11/2020 at 8:45 AM , ETR to provided INC405033 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/11/2020 5:22 5:53:32 Power Power Failure (Indeterminate) Portable genset out of fuel , ETR to be provided INC405121 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 7/11/2020 6:02 5:13:32 Power Power Failure (Indeterminate) TP cannot provide any update any update INC404225 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/11/2020 6:06 5:09:32 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC405058 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 7/11/2020 7:48 3:33:54 Power Generator failure (Indeterminate) Team has been informed. ETA : 11:30 AM INC405139 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/11/2020 8:24 2:44:04 Power Generator failure (Indeterminate) Team is working on site. INC405056 HAIDC021 RUE_ST_JEAN_COW Artibonite Huawei 2G+3G+LTE A Talkpool 7/11/2020 8:35 2:40:32 Power Power Failure (Solar System failure) Team has been informed , ETA 11:45 AM INC405069 HDO451 LABOULE 23 Port-au-Prince Huawei A Talkpool 7/11/2020 10:34 0:34:06 Power Generator failure (Indeterminate) Team has been informed; ETA 12:45 pm. INC405075 HDO366 SIGNOT Ouest Ericsson 2G+3G A Talkpool 7/11/2020 10:54 0:27:54 Power Generator failure (Indeterminate) Team has been informed. ETA not provided yet. INC405075 HDO364 LEOGANE_LIBERTE Ouest Ericsson 2G A Talkpool 7/11/2020 10:54 0:27:54 Dependent Affected by the power issue at the main site Affected by HDO366 INC405075 HDO367 DARBONNE Ouest Ericsson 2G A Talkpool 7/11/2020 10:54 0:27:54 Dependent Affected by the power issue at the main site Affected by HDO366 INC405075 HDO378 CHATULEY Ouest Ericsson 2G A Talkpool 7/11/2020 10:54 0:27:54 Dependent Affected by the power issue at the main site Affected by HDO366 INC405075 HDO389 CA IRA_COW Ouest Ericsson 2G D Talkpool 7/11/2020 10:54 0:27:54 Dependent Affected by the power issue at the main site Affected by HDO366 INC405075 HDO392 BOUGNOTTE_LEOGAN Ouest Ericsson 2G C Talkpool 7/11/2020 10:54 0:27:54 Dependent Affected by the power issue at the main site Affected by HDO366 INC405075 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 7/11/2020 10:54 0:27:54 Dependent Affected by the power issue at the main site Affected by HDO366 INC405075 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 7/11/2020 10:54 0:27:54 Dependent Affected by the power issue at the main site Affected by HDO366 INC405075 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 7/11/2020 10:54 0:27:54 Dependent Affected by the power issue at the main site Affected by HDO366 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 11 10:49:42 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 11 Jul 2020 16:49:42 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 12:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 12:00 PM. Running on Battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time ROB Duration Fault Type Problem Summary Comments No Site reported Running on Battery Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 11 10:50:46 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 11 Jul 2020 16:50:46 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 683:16:14 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel T team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 557:19:14 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 241:07:14 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 165:30:14 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 2G B Talkpool 7/6/2020 16:36 116:06:14 RBS RBS Fault (DUW failure) Spare DUW already collected , RNC team is working on another 1st, ETR to be provided INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 96:52:14 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402907 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/7/2020 11:50 96:52:14 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402916 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 12:00 96:42:14 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 96:42:14 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403407 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Talkpool 7/8/2020 10:58 73:44:14 Power Power Failure (DC Converter Failure) Dc converter faulty. Spare not yet already collected at WH. ETR not provided yet INC403572 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 7/8/2020 18:00 66:42:14 RBS RBS Fault (Faulty Jumper) Faulty jumper must be replaced. ETR to be provided INC403668 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/8/2020 20:50 63:52:14 RBS RBS Fault (RUS failure) Faulty RUS must be replaced. ETR to be provided INC403728 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/9/2020 0:50 59:52:14 Power Power Failure ( ATS Failure) ATS is faulty , waiting for next update INC404087 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 7/9/2020 15:30 45:12:14 RBS RBS Fault (DRU failure) Faulty DRU, Spare collected but cannot reach the region due to road blocks INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 7/10/2020 9:05 27:37:14 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel RAN team INC404225 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/10/2020 19:03 17:39:14 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC404298 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 7/11/2020 2:14 10:28:14 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC405062 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Talkpool 7/11/2020 7:26 5:16:14 Transmission Transmission (Indeterminate) Team has been informed. ETA not provided yet. INC405141 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 7/11/2020 8:30 4:12:14 RBS RBS Fault (Indeterminate) Talkpool is not managed the team to reach the site INC405063 HDN210 PILATE Nord Ericsson 2G D Talkpool 7/11/2020 9:30 3:12:14 Dependent Affected by the TX issue at the main site Affected by the TX issue at SDH009. INC405074 HDC210 LABACIE Centre Ericsson 2G D Talkpool 7/11/2020 10:50 1:52:14 RBS RBS Fault (Indeterminate) Team is already informed. ETA :1h30 PM INC405088 HDC320 TRIANON Centre Ericsson 2G D Talkpool 7/11/2020 11:45 0:57:14 RBS RBS Fault (Indeterminate) Team is already informed . ETA :2h10 PM INC405091 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 7/11/2020 11:50 0:52:14 RBS RBS Fault (Indeterminate) Team is already informed . ETA:2h50 PM INC405096 HDN260 PREVAL Nord Ericsson 2G B Talkpool 7/11/2020 11:59 0:43:14 RBS RBS Fault (Indeterminate) Team is already informed . ETA to be provided INC405164 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 7/11/2020 12:00 0:42:14 RBS RBS Fault (Indeterminate) Team is already informed . ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From jithin.j.singh at talkpool.com Sat Jul 11 10:57:31 2020 From: jithin.j.singh at talkpool.com (Jithin J Singh) Date: Sat, 11 Jul 2020 16:57:31 +0000 Subject: [Rantt] Management issue at HDS241/PDH001 In-Reply-To: References: Message-ID: Hello Jean Philippe, The AMM20 P at HDS241 was replaced with an AMM6P during an outage where spare NPU were not available (Enclosed email FYR). We shall install a new AMM20 P and revert traffic as before, if a complete AMM 20P kit is now available from Digicel WH. BR/ Jithin Singh. From: Jean Philippe Francois Sent: Saturday, July 11, 2020 10:38 AM To: Haiti Noc ; Jithin J Singh ; tp.ran at tpmanagementsa.com; david.vielot at tpmanagementsa.com; 'Roldan Consul' ; Michael Caponpon ; Gerry Bolante ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' Cc: Maquingson Maignan ; Madonio Coulanges ; Yselande Albenyr ; Eddy Jean-Baptiste ; Shamir Stephane Supreme ; Weby Julnot ; Nazaire Ledix ; Derrick Rowe Subject: RE: Management issue at HDS241/PDH001 Hello NOC/Talkpool Team, Is there a chance to receive today an update? For your information that issue prevents TX Team from planning 3G expansion on HDS142. BR Jean P. Francois From: Jean Philippe Francois Sent: Friday, July 3, 2020 10:50 AM To: Haiti Noc >; Jithin J Singh >; tp.ran at tpmanagementsa.com; david.vielot at tpmanagementsa.com; 'Roldan Consul' >; Michael Caponpon >; gerry.bolante at talkpool.com; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' > Cc: Maquingson Maignan >; Madonio Coulanges >; Yselande Albenyr >; Eddy Jean-Baptiste >; Shamir Stephane Supreme >; Weby Julnot >; Nazaire Ledix >; Derrick Rowe > Subject: RE: Management issue at HDS241/PDH001 Hello NOC/Talkpool Team, Could you please provide an update regarding that matter? BR Jean P. Francois From: Dadidson Sully > On Behalf Of Haiti Noc Sent: Monday, June 22, 2020 10:56 PM To: Jithin J Singh >; tp.ran at tpmanagementsa.com; david.vielot at tpmanagementsa.com; 'Roldan Consul' >; Michael Caponpon >; Haiti Noc >; gerry.bolante at talkpool.com; Jean Philippe Francois >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' > Cc: Maquingson Maignan >; Madonio Coulanges >; Yselande Albenyr >; Eddy Jean-Baptiste >; Shamir Stephane Supreme >; Weby Julnot >; Nazaire Ledix >; Derrick Rowe > Subject: RE: Management issue at HDS241/PDH001 Hello Jithin, Your assistance is required for the request below, send a team and keep us informed. INC395646 created. Regards, NOC Team From: Jean Philippe Francois > Sent: Monday, June 22, 2020 10:50 PM To: Jithin J Singh >; tp.ran at tpmanagementsa.com; david.vielot at tpmanagementsa.com; 'Roldan Consul' >; Michael Caponpon >; Haiti Noc >; gerry.bolante at talkpool.com Cc: Maquingson Maignan >; Madonio Coulanges >; Yselande Albenyr >; Eddy Jean-Baptiste >; Shamir Stephane Supreme >; Weby Julnot >; Nazaire Ledix >; Derrick Rowe > Subject: Management issue at HDS241/PDH001 Hello NOC/Talkpool Team, The PPP interface (slots 14+15 ) on PDH001 facing SDH029 is down. Could you please send a team on PDH001 to put it up? That issue prevents us from having management on HDS142. BR Jean P. Francois ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- An embedded message was scrubbed... From: Michael Caponpon Subject: Re: [EXTERNAL] Re: PROBLEM REPORT (OPEN): "HDS241(MARC_LASSERE)? Down with 4 attached sites in South area Date: Fri, 12 Jun 2020 18:52:08 +0000 Size: 73519 URL: From Jean.Francois at digicelgroup.com Sat Jul 11 11:06:05 2020 From: Jean.Francois at digicelgroup.com (Jean Philippe Francois) Date: Sat, 11 Jul 2020 17:06:05 +0000 Subject: [Rantt] Management issue at HDS241/PDH001 In-Reply-To: References: Message-ID: Hello Jithin, Thanks for clarifying; that means during the replacement your team didn't put all the DCN information. Let's solve the management issue on the AMM 6p by enabling the PPP on the slot that is facing SDH029. BR Jean P. Francois From: Jithin J Singh Sent: Saturday, July 11, 2020 12:58 PM To: Jean Philippe Francois ; Haiti Noc ; tp.ran at tpmanagementsa.com; david.vielot at tpmanagementsa.com; 'Roldan Consul' ; Michael Caponpon ; Gerry Bolante ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' Cc: Maquingson Maignan ; Madonio Coulanges ; Yselande Albenyr ; Eddy Jean-Baptiste ; Shamir Stephane Supreme ; Weby Julnot ; Nazaire Ledix ; Derrick Rowe Subject: [EXTERNAL] RE: Management issue at HDS241/PDH001 Hello Jean Philippe, The AMM20 P at HDS241 was replaced with an AMM6P during an outage where spare NPU were not available (Enclosed email FYR). We shall install a new AMM20 P and revert traffic as before, if a complete AMM 20P kit is now available from Digicel WH. BR/ Jithin Singh. From: Jean Philippe Francois > Sent: Saturday, July 11, 2020 10:38 AM To: Haiti Noc >; Jithin J Singh >; tp.ran at tpmanagementsa.com; david.vielot at tpmanagementsa.com; 'Roldan Consul' >; Michael Caponpon >; Gerry Bolante >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' > Cc: Maquingson Maignan >; Madonio Coulanges >; Yselande Albenyr >; Eddy Jean-Baptiste >; Shamir Stephane Supreme >; Weby Julnot >; Nazaire Ledix >; Derrick Rowe > Subject: RE: Management issue at HDS241/PDH001 Hello NOC/Talkpool Team, Is there a chance to receive today an update? For your information that issue prevents TX Team from planning 3G expansion on HDS142. BR Jean P. Francois From: Jean Philippe Francois Sent: Friday, July 3, 2020 10:50 AM To: Haiti Noc >; Jithin J Singh >; tp.ran at tpmanagementsa.com; david.vielot at tpmanagementsa.com; 'Roldan Consul' >; Michael Caponpon >; gerry.bolante at talkpool.com; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' > Cc: Maquingson Maignan >; Madonio Coulanges >; Yselande Albenyr >; Eddy Jean-Baptiste >; Shamir Stephane Supreme >; Weby Julnot >; Nazaire Ledix >; Derrick Rowe > Subject: RE: Management issue at HDS241/PDH001 Hello NOC/Talkpool Team, Could you please provide an update regarding that matter? BR Jean P. Francois From: Dadidson Sully > On Behalf Of Haiti Noc Sent: Monday, June 22, 2020 10:56 PM To: Jithin J Singh >; tp.ran at tpmanagementsa.com; david.vielot at tpmanagementsa.com; 'Roldan Consul' >; Michael Caponpon >; Haiti Noc >; gerry.bolante at talkpool.com; Jean Philippe Francois >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' > Cc: Maquingson Maignan >; Madonio Coulanges >; Yselande Albenyr >; Eddy Jean-Baptiste >; Shamir Stephane Supreme >; Weby Julnot >; Nazaire Ledix >; Derrick Rowe > Subject: RE: Management issue at HDS241/PDH001 Hello Jithin, Your assistance is required for the request below, send a team and keep us informed. INC395646 created. Regards, NOC Team From: Jean Philippe Francois > Sent: Monday, June 22, 2020 10:50 PM To: Jithin J Singh >; tp.ran at tpmanagementsa.com; david.vielot at tpmanagementsa.com; 'Roldan Consul' >; Michael Caponpon >; Haiti Noc >; gerry.bolante at talkpool.com Cc: Maquingson Maignan >; Madonio Coulanges >; Yselande Albenyr >; Eddy Jean-Baptiste >; Shamir Stephane Supreme >; Weby Julnot >; Nazaire Ledix >; Derrick Rowe > Subject: Management issue at HDS241/PDH001 Hello NOC/Talkpool Team, The PPP interface (slots 14+15 ) on PDH001 facing SDH029 is down. Could you please send a team on PDH001 to put it up? That issue prevents us from having management on HDS142. BR Jean P. Francois ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: From Haiti.Noc at digicelgroup.com Sat Jul 11 12:37:43 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 11 Jul 2020 18:37:43 +0000 Subject: [Rantt] NOC hourly report at 2:00 PM Message-ID: Hello All, Received the NOC hourly report done at 2:00 PM Sites off air by Class Class A B C D Total Total 7 6 3 11 27 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 5 1 0 18 ZTE 5 5 4 0 5 Huawei 4 4 3 0 4 Network 24 14 8 0 27 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 1 0 5 4 27 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 498:25:43 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 337:54:11 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 137:29:11 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX Team today . INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 117:35:11 RBS RBS Fault (DUW failure) Spare DUW already collected , RNC team is working on another 1st, ETR to be provided INC403643 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 7/8/2020 18:12 67:58:54 Power Power Failure (Indeterminate) Rectifiers faulty . Spare collected , ETA expired , waiting for new update INC403589 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/8/2020 19:10 67:00:54 Transmission Transmission (RAU failure) Team is on site replacing the Faulty RAU 15/11 PH INC403832 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 7/9/2020 5:14 56:56:49 Power Generator failure (Faulty board) PC Board faulty, Spare requested INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 7/9/2020 8:30 53:40:49 RBS RBS Fault (DUW failure) DUW faulty , spare part needed INC403953 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 7/9/2020 10:42 51:28:49 Power Generator failure (High temperature) Head cylinder faulty, Follow up is ongoing INC404309 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 43:43:11 Power Generator failure (Faulty board) PC Board faulty, Spare requested INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Talkpool 7/9/2020 18:32 43:39:11 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC404216 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/9/2020 18:35 43:27:48 Power Generator failure (water mixed with fuel) Water and fuel mixture; TP is waiting for approval to drain the tank. INC404333 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/9/2020 18:54 43:08:44 Power Generator failure (Indeterminate) Assessment report submitted. Waiting for genset approval from Digicel. INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/10/2020 3:30 35:00:12 Power Generator failure (Indeterminate) Swapping cannot be performed today, due to car issue, team will back to the site 07/11/2020 ETA is expired INC404941 HDC028 KISS IN HOTEL Artibonite Huawei 2G+3G A Talkpool 7/10/2020 19:56 18:14:49 Power Generator failure (High temperature) Faulty radiator and can no longer be used, no spare parts available, New update will shared once available. INC404878 HDS225 NERETTE Sud Ericsson 2G B Talkpool 7/10/2020 20:58 17:32:20 Power Generator Failure (Head Cylinder faulty) Head cylinder is faulty, spare is being arranged from PAP. Will share ETA INC404878 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 7/10/2020 20:58 17:32:20 Dependent Affected by the power issue at the main site Affected by HDS225 INC404878 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 7/10/2020 20:58 17:32:20 Dependent Affected by the power issue at the main site Affected by HDS225 INC404974 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/10/2020 22:42 15:48:30 Fuel Generator failure (Fuel issue) Portable genset is out of fuel, ETR to be provided. INC405017 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 7/11/2020 1:10 13:01:11 Power Power Failure (Indeterminate) Power team has been informed to restore the site , ETR to be provided INC405058 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 7/11/2020 7:48 6:42:16 Power Generator failure (Indeterminate) Team is working on the site INC405100 HDS309 PETAVI Sud-Est Ericsson 2G+3G C Talkpool 7/11/2020 7:48 6:42:16 Power Generator failure (Indeterminate) Team is working on the site INC405089 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 7/11/2020 11:43 2:28:11 Power Power Failure (Indeterminate) Team has been informed , ETA 2:30 PM INC405213 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/11/2020 13:17 0:46:38 Power Generator failure (Indeterminate) Team has been informed; ETA 2:50 am. INC405207 HAIDO661 MON REPOS 40_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/11/2020 13:50 0:13:36 Power Generator failure (Indeterminate) Team has been informed to send both team. ETA not available yet. INC405207 HAIDO282 RUE_ELIE_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/11/2020 13:50 0:13:36 Dependent Affected by the power issue at the main site Affected by HDO661 INC405207 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/11/2020 13:50 0:13:36 Dependent Affected by the power issue at the main site Affected by HDO661 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue now, the access is okay now. Fuel team will arrange to reach the site. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 11 12:38:55 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 11 Jul 2020 18:38:55 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (2:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 2:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 685:03:00 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel T team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 559:06:56 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 242:54:56 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 167:17:56 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 2G B Talkpool 7/6/2020 16:36 117:53:56 RBS RBS Fault (DUW failure) Spare DUW already collected , RNC team is working on another 1st, ETR to be provided INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 98:39:56 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402907 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/7/2020 11:50 98:39:56 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402916 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 12:00 98:29:56 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 98:29:56 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403407 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Talkpool 7/8/2020 10:58 75:31:00 Power Power Failure (DC Converter Failure) Dc converter faulty. Spare not yet already collected at WH. ETR not provided yet INC403668 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/8/2020 20:50 65:39:56 RBS RBS Fault (RUS failure) Faulty RUS must be replaced. ETR to be provided INC403728 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/9/2020 0:50 61:39:56 Power Power Failure ( ATS Failure) ATS is faulty , waiting for next update INC404087 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 7/9/2020 15:30 46:59:56 RBS RBS Fault (DRU failure) Faulty DRU, Spare collected but cannot reach the region due to road blocks INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 7/10/2020 9:05 29:24:56 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel RAN team INC404225 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/10/2020 19:03 19:26:56 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC404298 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 7/11/2020 2:14 12:15:56 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC405062 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Talkpool 7/11/2020 7:26 7:02:28 Transmission Transmission (Indeterminate) Team is waiting for the access INC405141 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 7/11/2020 8:30 5:59:56 RBS RBS Fault (Indeterminate) Talkpool is not managed the team to reach the site INC405063 HDN210 PILATE Nord Ericsson 2G D Talkpool 7/11/2020 9:30 4:59:56 Dependent Affected by the TX issue at the main site Affected by the TX issue at SDH009. INC405088 HDC320 TRIANON Centre Ericsson 2G D Talkpool 7/11/2020 11:45 2:44:56 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC405091 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 7/11/2020 11:50 2:39:56 RBS RBS Fault (Indeterminate) Team is already informed . ETA:2h50 PM INC405096 HDN260 PREVAL Nord Ericsson 2G B Talkpool 7/11/2020 11:59 2:30:56 RBS RBS Fault (Indeterminate) Team is already informed . ETA :3h20 PM INC405164 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 7/11/2020 12:00 2:29:56 RBS RBS Fault (Indeterminate) Team is already informed . ETA :3h20 PM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 11 14:32:27 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 11 Jul 2020 20:32:27 +0000 Subject: [Rantt] NOC hourly report at 4:00 PM Message-ID: Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 6 7 4 10 27 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 5 1 0 18 ZTE 2 2 2 0 3 Huawei 6 6 5 0 6 Network 23 13 8 0 27 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 1 0 5 4 27 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 500:52:37 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 340:13:37 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 139:48:37 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX Team today . INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 119:54:37 RBS RBS Fault (DUW failure) Spare DUW already collected , RNC team is working on another 1st, ETR to be provided INC403643 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 7/8/2020 18:12 70:18:37 Power Power Failure (Indeterminate) Rectifiers faulty . Spare collected , ETA expired , waiting for new update INC403589 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/8/2020 19:10 69:20:37 Transmission Transmission (RAU failure) Faulty RAU 15/11 PH INC403832 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 7/9/2020 5:14 59:16:37 Power Generator failure (Faulty board) PC Board faulty, Spare requested INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 7/9/2020 8:30 56:00:37 RBS RBS Fault (DUW failure) DUW faulty , spare part needed INC404309 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 46:02:37 Power Generator failure (Faulty board) PC Board faulty, Spare requested INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Talkpool 7/9/2020 18:32 45:58:37 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC404216 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/9/2020 18:35 45:55:37 Power Generator failure (water mixed with fuel) Water and fuel mixture; TP is waiting for approval to drain the tank. INC404333 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/9/2020 18:54 45:36:37 Power Generator failure (Indeterminate) Assessment report submitted. Waiting for genset approval from Digicel. INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/10/2020 3:30 37:00:37 Power Generator failure (Indeterminate) Team is working on the site INC404941 HDC028 KISS IN HOTEL Artibonite Huawei 2G+3G A Talkpool 7/10/2020 19:56 20:34:37 Power Generator failure (High temperature) Faulty radiator and can no longer be used, no spare parts available, New update will shared once available. INC404878 HDS225 NERETTE Sud Ericsson 2G B Talkpool 7/10/2020 20:58 19:32:37 Power Generator Failure (Head Cylinder faulty) Head cylinder is faulty, spare is being arranged from PAP. Will share ETA INC404878 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 7/10/2020 20:58 19:32:37 Dependent Affected by the power issue at the main site Affected by HDS225 INC404878 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 7/10/2020 20:58 19:32:37 Dependent Affected by the power issue at the main site Affected by HDS225 INC404974 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/10/2020 22:42 17:48:37 Fuel Generator failure (Fuel issue) Portable genset is out of fuel, ETR to be provided. INC405100 HDS309 PETAVI Sud-Est Ericsson 2G+3G C Talkpool 7/11/2020 7:48 8:42:37 Power Generator failure (Indeterminate) Team is working on the site INC405089 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 7/11/2020 11:43 4:47:37 Power Power Failure (Indeterminate) TP is not managing its team to reach the site INC405213 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/11/2020 13:17 3:13:37 Power Generator failure (Indeterminate) Team is working on site. INC405207 HAIDO661 MON REPOS 40_COW Port-au-Prince ZTE 3G+LTE A Talkpool 7/11/2020 13:50 2:40:37 Power Generator failure (Indeterminate) Team has been informed to send both team. ETA not available yet. INC405226 HDO141 PLAZA_LATHAN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/11/2020 14:14 2:16:37 Power Generator failure (Indeterminate) Team has been informed; ETA 4:30 pm. INC405236 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/11/2020 15:00 1:30:37 Power Generator failure (Fuel issue) Team has been informed; ETA 5:30 pm. INC405236 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/11/2020 15:00 1:30:37 Dependent Affected by the power issue at the main site Affected by HDO592 INC405199 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 7/11/2020 15:02 1:28:37 Power Power Failure (Indeterminate) Team has been informed , ETA 5:15 PM INC405199 HDC226 MARIN Artibonite Ericsson 2G D Talkpool 7/11/2020 15:02 1:28:37 Dependent Affected by the power issue at the main site Affected by HDC266 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue now, the access is okay now. Fuel team will arrange to reach the site. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 11 16:21:23 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 11 Jul 2020 22:21:23 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 688:36:56 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel T team has been requested also for E1 issue. Next update will be shared as soon as possible INC403407 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Talkpool 7/8/2020 10:58 79:04:56 Power Power Failure (DC Converter Failure) Dc converter faulty. Spare not yet already collected at WH. ETR not provided yet INC405058 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 7/11/2020 7:48 10:14:24 Power Generator failure (Indeterminate) Power team has been performed on the site, TX team is requested. ETA not provided yet. INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 562:41:09 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 246:29:09 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 170:52:09 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 2G B Talkpool 7/6/2020 16:36 121:28:09 RBS RBS Fault (DUW failure) Spare DUW already collected , RNC team is working on another 1st, ETR to be provided INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 102:14:09 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402907 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/7/2020 11:50 102:14:09 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402916 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 12:00 102:04:09 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 102:04:09 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403668 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/8/2020 20:50 69:14:09 RBS RBS Fault (RUS failure) Faulty RUS must be replaced. ETR to be provided INC403728 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/9/2020 0:50 65:14:09 Power Power Failure ( ATS Failure) ATS is faulty , waiting for next update INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 7/10/2020 9:05 32:59:09 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel RAN team INC405063 HDN210 PILATE Nord Ericsson 2G D Talkpool 7/11/2020 9:30 8:34:09 Dependent Affected by the TX issue at the main site Affected by the TX issue at HDN244. INC405063 HDN260 PREVAL Nord Ericsson 2G B Talkpool 7/11/2020 9:30 8:34:09 Dependent Affected by the TX issue at the main site Affected by the TX issue at HDN244. INC405063 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 7/11/2020 9:30 8:34:09 Dependent Affected by the TX issue at the main site Affected by the TX issue at HDN244. INC404298 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 7/11/2020 2:14 15:50:09 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC405088 HDC320 TRIANON Centre Ericsson 2G D Talkpool 7/11/2020 11:45 6:19:09 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC404225 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/10/2020 19:03 23:01:09 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC405234 HDC210 LABACIE Centre Ericsson 2G D Talkpool 7/11/2020 14:50 3:14:09 RBS RBS Fault (Indeterminate) Team is on site working INC405261 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/11/2020 17:46 0:18:09 RBS RBS Fault (Indeterminate) Team is already informed . ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 11 17:04:23 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 11 Jul 2020 23:04:23 +0000 Subject: [Rantt] NOC SITES REPORT updated for this July 11th, 2020 till 7:00 PM. Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this July 11th, 2020 till 7:00 PM. > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 503:19:27 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 342:40:27 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 142:15:27 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX Team today . INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 122:21:27 RBS RBS Fault (DUW failure) Spare DUW already collected , RNC team is working on another 1st, ETR to be provided INC403643 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 7/8/2020 18:12 72:45:27 Power Power Failure (Indeterminate) Rectifiers faulty . Spare collected , ETA expired , waiting for new update INC403589 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/8/2020 19:10 71:47:27 Transmission Transmission (RAU failure) Faulty RAU 15/11 PH INC403832 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 7/9/2020 5:14 61:43:27 Power Generator failure (Faulty board) PC Board faulty, Spare requested INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 7/9/2020 8:30 58:27:27 RBS RBS Fault (DUW failure) DUW faulty , spare part needed INC404309 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 48:29:27 Power Generator failure (Faulty board) PC Board faulty, Spare requested INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Talkpool 7/9/2020 18:32 48:25:27 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC404333 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/9/2020 18:54 48:03:27 Power Generator failure (Indeterminate) Assessment report submitted. Waiting for genset approval from Digicel. INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/10/2020 3:30 39:27:27 Power Generator failure (Indeterminate) Swapping is done but genset oil leaks/team will back to make front seal on the genset. New ETA not provided yet. INC404941 HDC028 KISS IN HOTEL Artibonite Huawei 2G+3G A Talkpool 7/10/2020 19:56 23:01:27 Power Generator failure (High temperature) Faulty radiator and can no longer be used, ETR 6:30 PM INC404878 HDS225 NERETTE Sud Ericsson 2G B Talkpool 7/10/2020 20:58 21:59:27 Power Generator Failure (Head Cylinder faulty) Head cylinder is faulty, spare is being arranged from PAP. ETA not provided yet. INC404878 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 7/10/2020 20:58 21:59:27 Dependent Affected by the power issue at the main site Affected by HDS225 INC404878 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 7/10/2020 20:58 21:59:27 Dependent Affected by the power issue at the main site Affected by HDS225 INC405100 HDS309 PETAVI Sud-Est Ericsson 2G+3G C Talkpool 7/11/2020 7:48 11:09:27 Power Generator Failure (Alternator Failure) AC Alternator is suspected Faulty, the team is waiting for picture to confirm. INC405213 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/11/2020 13:17 5:40:27 Power Generator failure (Indeterminate) Team is working on site. INC405253 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/11/2020 16:10 2:47:27 Power Power Failure (Indeterminate) Team has been informed , ETA 7:40 PM INC405238 HDO310 ANSE_A_GALETS Ouest Huawei 2G+3G+LTE A Talkpool 7/11/2020 17:02 1:55:27 Power Power Failure (Indeterminate) Team has been informed , ETA 7:30 PM INC405260 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 7/11/2020 17:29 1:28:27 Power Generator failure (Indeterminate) Team has been informed. ETA: 7:15 PM INC405333 HAIDO627 MOREAU_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/11/2020 18:00 0:57:27 Power Generator failure (Indeterminate) Team has been informed to send a team. ETA 7:45 pm. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 689:31:27 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel T team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 563:34:27 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 247:22:27 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 171:45:27 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 2G B Talkpool 7/6/2020 16:36 122:21:27 RBS RBS Fault (DUW failure) Spare DUW already collected , RNC team is working on another 1st, ETR to be provided INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 103:07:27 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402907 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/7/2020 11:50 103:07:27 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402916 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 12:00 102:57:27 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 102:57:27 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403407 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Talkpool 7/8/2020 10:58 79:59:27 Power Power Failure (DC Converter Failure) Dc converter faulty. Spare not yet already collected at WH. ETR not provided yet INC403668 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/8/2020 20:50 70:07:27 RBS RBS Fault (RUS failure) Faulty RUS must be replaced. ETR to be provided INC403728 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/9/2020 0:50 66:07:27 Power Power Failure ( ATS Failure) ATS is faulty , waiting for next update INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 7/10/2020 9:05 33:52:27 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel RAN team INC404225 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/10/2020 19:03 23:54:27 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC404298 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 7/11/2020 2:14 16:43:27 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC405058 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 7/11/2020 7:48 11:09:27 Power Generator failure (Indeterminate) Power team has been performed on the site, TX team is requested. ETA not provided yet. INC405063 HDN210 PILATE Nord Ericsson 2G D Talkpool 7/11/2020 9:30 9:27:27 Dependent Affected by the TX issue at the main site Affected by the TX issue at HDN244. INC405063 HDN260 PREVAL Nord Ericsson 2G B Talkpool 7/11/2020 9:30 9:27:27 Dependent Affected by the TX issue at the main site Affected by the TX issue at HDN244. INC405063 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 7/11/2020 9:30 9:27:27 Dependent Affected by the TX issue at the main site Affected by the TX issue at HDN244. INC405088 HDC320 TRIANON Centre Ericsson 2G D Talkpool 7/11/2020 11:45 7:12:27 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC405234 HDC210 LABACIE Centre Ericsson 2G D Talkpool 7/11/2020 14:50 4:07:27 RBS RBS Fault (Indeterminate) Team is on site working INC405261 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/11/2020 17:46 1:11:27 RBS RBS Fault (Indeterminate) Team is already informed . ETA to be provided Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue, the access is okay now. Fuel team will arrange to reach the site. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC404298 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 7/11/2020 2:14 7/11/2020 7:20 5:06:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Restored with sunrise INC404998 HDC280 PONT_VINCENT Artibonite Ericsson 2G D Talkpool 7/11/2020 1:30 7/11/2020 8:39 7:09:00 4:00:00 Not Compliant Power Affected by the power issue at the main site INC404998 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 7/11/2020 1:30 7/11/2020 8:39 7:09:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC280 Cascaded Back on air with the main site INC405028 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/11/2020 1:30 7/11/2020 8:30 7:00:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN167 Cascaded Recovered with the main site INC405028 HDC150 ANSE_ROUGE Artibonite Ericsson 3G D Talkpool 7/11/2020 1:30 7/11/2020 8:30 7:00:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN167 Cascaded Recovered with the main site INC405028 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G D Talkpool 7/11/2020 1:30 7/11/2020 8:30 7:00:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN167 Cascaded Recovered with the main site INC405028 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G D Talkpool 7/11/2020 1:30 7/11/2020 8:30 7:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN167 Cascaded Recovered with the main site INC405028 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 7/11/2020 4:42 7/11/2020 8:30 3:48:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Rear seal and front seal faulty Fuel Delivery Delay 1gal 1/2 of oil added INC404984 HDC343 SALMADERE Centre Ericsson 2G D Talkpool 7/10/2020 23:46 7/11/2020 9:30 9:44:00 4:00:00 Not Compliant Power Generator failure (Low Voltage) Starter battery faulty Need to be justified Genset restarted with another battery INC404670 HDC171 GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/10/2020 14:48 7/11/2020 9:30 18:42:00 4:00:00 Not Compliant Transmission Affected by the Transmission issue at the main site Affected by HDC151 Cascaded Restored once issue fixed at HDC151 INC404670 HDC152 GWOMON_KPEGM Artibonite Ericsson 2G B Talkpool 7/10/2020 14:48 7/11/2020 9:30 18:42:00 4:00:00 Not Compliant Transmission Affected by the Transmission issue at the main site Affected by HDC151 Cascaded Restored once issue fixed at HDC151 INC404670 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 7/10/2020 14:48 7/11/2020 9:30 18:42:00 4:00:00 Not Compliant Transmission Affected by the Transmission issue at the main site Affected by HDC151 Cascaded Restored once issue fixed at HDC151 INC404670 HDC157 FOND_IBO Artibonite Ericsson 2G D Talkpool 7/10/2020 14:48 7/11/2020 10:08 19:20:00 4:00:00 Not Compliant Transmission Affected by the Transmission issue at the main site Affected by HDC151 Cascaded Restored once issue fixed at HDC151 INC404973 HDC212 DOMOND Centre Ericsson 2G D Talkpool 7/10/2020 22:42 7/11/2020 10:08 11:26:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and restart INC404973 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 7/10/2020 22:42 7/11/2020 10:08 11:26:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDC212 Cascaded Restored with the main site INC404847 HDN165 BAIE _DE_ HENNE Nord-Ouest Ericsson 2G D Talkpool 7/10/2020 19:38 7/11/2020 10:25 14:47:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Site is restored but RCA not yet provided INC405143 HDC254 PUILBORO Artibonite Ericsson 2G D Talkpool 7/11/2020 8:44 7/11/2020 10:20 1:36:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Rear seal and front seal faulty OK Team made maintenance and restarted the genset INC405143 HDN281 CHAMPAGNE_PLAISANCE Nord Ericsson 2G D Talkpool 7/11/2020 8:44 7/11/2020 10:20 1:36:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC254 OK Recovered with the main site INC405143 HDN204 BEDORET Nord Ericsson 2G D Talkpool 7/11/2020 8:44 7/11/2020 10:20 1:36:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC254 Cascaded Recovered with the main site INC405143 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/11/2020 8:44 7/11/2020 10:20 1:36:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC254 Cascaded Recovered with the main site INC405143 HDN309 BELIZAIRE Nord Ericsson 2G D Talkpool 7/11/2020 8:44 7/11/2020 10:20 1:36:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC254 Cascaded Recovered with the main site INC405143 HDN275 PILBORO Nord Ericsson 2G D Talkpool 7/11/2020 8:44 7/11/2020 10:20 1:36:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC254 Cascaded Recovered with the main site INC405143 HDN226 PLAISANCE Nord Ericsson 2G C Talkpool 7/11/2020 8:44 7/11/2020 10:20 1:36:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC254 Cascaded Recovered with the main site INC405143 HDC277 GADJUMO Artibonite Ericsson 2G D Talkpool 7/11/2020 8:44 7/11/2020 10:20 1:36:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC254 Cascaded Recovered with the main site INC405143 HDN257 CAMP_COQ Nord Ericsson 2G D Talkpool 7/11/2020 8:44 7/11/2020 10:20 1:36:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC254 Cascaded Recovered with the main site INC405143 HDN278 LETIRAULT Nord Ericsson 2G D Talkpool 7/11/2020 8:44 7/11/2020 10:20 1:36:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC254 Cascaded Recovered with the main site INC405143 HDC253 ENNERY Artibonite Ericsson 3G C Talkpool 7/11/2020 8:44 7/11/2020 10:20 1:36:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC254 Cascaded Recovered with the main site INC404225 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/10/2020 19:03 7/11/2020 10:45 15:42:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air with sunrise INC404238 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/10/2020 8:34 7/11/2020 11:02 26:28:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Off grid OK Back on air with commercial power INC404848 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/11/2020 6:06 7/11/2020 10:32 4:26:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air with sunrise INC404848 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/11/2020 6:06 7/11/2020 10:32 4:26:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC318 Cascaded Recovered with the main site INC402907 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/11/2020 6:06 7/11/2020 10:45 4:39:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air with sunrise INC405154 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 7/11/2020 10:01 7/11/2020 10:30 0:29:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Site is up by itself INC405033 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/11/2020 5:22 7/11/2020 12:22 7:00:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Portable genset out of fuel Need to be justified Team added fuel to the portable genset INC404225 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/11/2020 6:06 7/11/2020 11:02 4:56:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air with sunrise INC405056 HAIDC021 RUE_ST_JEAN_COW Artibonite Huawei 2G+3G+LTE A Talkpool 7/11/2020 8:35 7/11/2020 13:12 4:37:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Site is but RCA and resolution details are not yet provided INC405121 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 7/11/2020 6:02 7/11/2020 14:32 8:30:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Site is but RCA and resolution details are not yet provided INC405092 HDC219 CERCA_LA_SOURCE Centre Ericsson 2G D Talkpool 7/10/2020 18:14 7/11/2020 14:15 20:01:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected PH0011 Cascaded Restored with the main site INC405160 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 7/11/2020 11:34 7/11/2020 14:08 2:34:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Site is restored but RCA not yet provided INC403953 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 7/9/2020 10:42 7/11/2020 13:55 51:13:00 4:00:00 Not Compliant Power Generator failure (High temperature) Head cylinder and gasket head cylinder faulty OK Gasket head cylinder and head cylinder replaced INC405017 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 7/11/2020 1:10 7/11/2020 14:32 13:22:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and restart INC405199 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 7/11/2020 15:02 7/11/2020 16:45 1:43:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site is but RCA and resolution details are not yet provided INC405199 HDC226 MARIN Artibonite Ericsson 2G D Talkpool 7/11/2020 15:02 7/11/2020 16:45 1:43:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC266 Cascaded Back on air with the main site INC405089 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 7/11/2020 11:43 7/11/2020 17:32 5:49:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site is but RCA and resolution details are not yet provided INC405334 HDC212 DOMOND Centre Ericsson 2G D Talkpool 7/11/2020 18:12 7/11/2020 18:28 0:16:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site restored by itself INC405334 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 7/11/2020 18:12 7/11/2020 18:28 0:16:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC212 Cascaded Back on air with the main site INC405334 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/11/2020 18:12 7/11/2020 18:28 0:16:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC212 Cascaded Back on air with the main site INC404904 HDO414 BELLEVUE Ouest Ericsson 2G C Talkpool 7/10/2020 17:00 7/11/2020 0:00 7:00:00 4:00:00 Not Compliant Power Generator Failure (Underspeed) Underspeed alarm due to fuel valve closed Need to be justified Fuel valve turned ON and Genset restarted . INC404520 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool 7/10/2020 7:54 7/11/2020 11:23 27:29:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Attached to HDO398 Cascaded Back up with the main site INC405101 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 7/11/2020 2:34 7/11/2020 8:39 6:05:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Failed to start, starter battery faulty Need to be justified add 4 gallon distilled water, genset has been started with another battery INC405008 HAIDS291 BERETTE_CAVAILLON Sud ZTE 2G+3G C Talkpool 7/10/2020 23:48 7/11/2020 9:45 9:57:00 4:00:00 Not Compliant Power Generator Failure (Underspeed) Underspeed due to fuel valve was closed Need to be justified Fuel valve was opened and genset restarted INC405059 HDO378 CHATULEY Ouest Ericsson 2G A Talkpool 7/11/2020 7:50 7/11/2020 10:59 3:09:00 4:00:00 Compliant Power Generator failure (High temperature) High temperature on the working genset OK add 2 gallon coolant, add 1/2 gallon oil, restart INC405075 HDO366 SIGNOT Ouest Ericsson 2G+3G A Talkpool 7/11/2020 10:54 7/11/2020 12:05 1:11:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Starter battery faulty OK Genset has been restarted with another battery INC405075 HDO364 LEOGANE_LIBERTE Ouest Ericsson 2G A Talkpool 7/11/2020 10:54 7/11/2020 12:05 1:11:00 4:00:00 Compliant Dependent Affected by Fuel issue at the main site Attached to HDO366 Cascaded Back up with the main site INC405075 HDO367 DARBONNE Ouest Ericsson 2G A Talkpool 7/11/2020 10:54 7/11/2020 12:05 1:11:00 4:00:00 Compliant Dependent Affected by Fuel issue at the main site Attached to HDO366 Cascaded Back up with the main site INC405075 HDO378 CHATULEY Ouest Ericsson 2G A Talkpool 7/11/2020 10:54 7/11/2020 12:05 1:11:00 4:00:00 Compliant Dependent Affected by Fuel issue at the main site Attached to HDO366 Cascaded Back up with the main site INC405075 HDO389 CA IRA_COW Ouest Ericsson 2G D Talkpool 7/11/2020 10:54 7/11/2020 12:05 1:11:00 4:00:00 Compliant Dependent Affected by Fuel issue at the main site Attached to HDO366 Cascaded Back up with the main site INC405075 HDO392 BOUGNOTTE_LEOGAN Ouest Ericsson 2G C Talkpool 7/11/2020 10:54 7/11/2020 12:05 1:11:00 4:00:00 Compliant Dependent Affected by Fuel issue at the main site Attached to HDO366 Cascaded Back up with the main site INC405075 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 7/11/2020 10:54 7/11/2020 12:05 1:11:00 4:00:00 Compliant Dependent Affected by Fuel issue at the main site Attached to HDO366 Cascaded Back up with the main site INC405075 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 7/11/2020 10:54 7/11/2020 12:05 1:11:00 4:00:00 Compliant Dependent Affected by Fuel issue at the main site Attached to HDO366 Cascaded Back up with the main site INC405075 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 7/11/2020 10:54 7/11/2020 12:05 1:11:00 4:00:00 Compliant Dependent Affected by Fuel issue at the main site Attached to HDO366 Cascaded Back up with the main site INC405304 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 7/11/2020 15:14 7/11/2020 15:52 0:38:00 4:00:00 Compliant Power Generator failure (Indeterminate) (Indeterminate) Ok Alarm cleared by itself INC404974 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/10/2020 22:42 7/11/2020 16:48 18:06:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Portable genset out of fuel Need to be justified Fuel added in the portable genset INC405021 HAIDO615 CARRADEUX46_IMPASSEMIDORT_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/11/2020 3:04 7/11/2020 7:59 4:55:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Breaker tripped Need to be justified Reset breaker INC404961 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/10/2020 21:14 7/11/2020 8:07 10:53:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC404865 HAIDO020 EDEN_PLAZA Port-au-Prince Huawei 2G+3G+LTE D Talkpool 7/11/2020 3:17 7/11/2020 8:07 4:50:00 4:00:00 Not Compliant Power Generator failure (Battery Failure) Failed to start due to battery terminal loose contact Need to be justified Genset has been restarted and run on auto with ED'H INC405123 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/11/2020 6:45 7/11/2020 9:29 2:44:00 4:00:00 Compliant Power Generator failure (Battery Failure) Short circuit in terminal battery OK Genset started with another battery. INC405027 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/11/2020 4:30 7/11/2020 9:54 5:24:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Portable genset out of fuel. Fuel Delivery Delay 7 gals of gasoline added INC405027 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/11/2020 4:30 7/11/2020 9:54 5:24:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO592 Cascaded Site is back in service once issue solved at the main site. INC405054 HAIDO215 BARREAU Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/11/2020 8:30 7/11/2020 10:08 1:38:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Dirty oil sensor OK Oil sensor has been cleaned with fuel. INC405054 HAIDO630 FONTAMARA27_RUE_CHARITE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/11/2020 8:30 7/11/2020 10:08 1:38:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO215 Cascaded Site is back in service once issue solved at the main site. INC405054 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/11/2020 8:30 7/11/2020 10:08 1:38:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO215 Cascaded Site is back in service once issue solved at the main site. INC405054 HAIDO606 FONTAMARA_27_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/11/2020 8:30 7/11/2020 10:08 1:38:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO215 Cascaded Site is back in service once issue solved at the main site. INC405054 HAIDO151 FONTAMARA_27 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/11/2020 8:30 7/11/2020 10:08 1:38:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO215 Cascaded Site is back in service once issue solved at the main site. INC405066 HAIDO549 LIZON_22 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/11/2020 9:37 7/11/2020 9:51 0:14:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC405095 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/11/2020 12:01 7/11/2020 12:45 0:44:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure due to dirty oil sensor OK Oil sensor has been cleaned. INC405086 HAIDO549 LIZON_22 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/11/2020 11:36 7/11/2020 11:42 0:06:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC405069 HDO451 LABOULE 23 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/11/2020 10:34 7/11/2020 11:57 1:23:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC405129 HDO141 PLAZA_LATHAN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/11/2020 11:10 7/11/2020 12:19 1:09:00 4:00:00 Compliant Power Generator failure (Faulty Battery) Faulty battery starter/Loose contact in wire ATS OK Genset was restarted INC403903 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/9/2020 8:18 7/11/2020 13:30 53:12:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temp due to Fan belt broken Need to be justified Fan belt has been replaced. INC405139 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/11/2020 8:24 7/11/2020 13:48 5:24:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Fail to start: Loose contact in PC board Need to be justified Loose contact has been fixed. INC405186 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/11/2020 14:20 7/11/2020 14:44 0:24:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC405207 HAIDO661 MON REPOS 40_COW Port-au-Prince ZTE 3G+LTE A Talkpool 7/11/2020 13:50 7/11/2020 15:14 1:24:00 4:00:00 Compliant Power Generator failure (Indeterminate) Radiator dirty OK 1 gallon of coolant added and genset was restarted. INC404216 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/9/2020 18:35 7/11/2020 17:40 47:05:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC405236 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/11/2020 15:00 7/11/2020 17:54 2:54:00 4:00:00 Compliant Power Generator failure (Fuel issue) Portable genset is out of fuel. OK Portable genset has been refilled with 7 gallons of fuel. INC405236 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/11/2020 15:00 7/11/2020 17:54 2:54:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO592 Cascaded Site is back in service once issue solved at the main site. INC405255 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/11/2020 16:18 7/11/2020 17:46 1:28:00 4:00:00 Compliant Power Generator failure (Indeterminate) OK RCA and resolution details to be provided by the contractor INC405258 HAIDO020 EDEN_PLAZA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/11/2020 16:58 7/11/2020 18:26 1:28:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure due to dirty oil sensor OK Oil sensor has been cleaned. INC405226 HDO141 PLAZA_LATHAN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/11/2020 14:14 7/11/2020 18:42 4:28:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Team is working on site. OK RCA and resolution details to be provided by the contractor Cells restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC403572 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 7/8/2020 18:00 7/11/2020 14:00 68:00:00 4:00:00 Not Compliant RBS RBS Fault (Faulty Jumper) Faulty jumper Spare Faulty Jumper replaced INC405074 HDC210 LABACIE Centre Ericsson 2G D Talkpool 7/11/2020 10:50 7/11/2020 10:50 0:00:00 4:00:00 Compliant RBS RBS Fault (DXU failure) DXU found frozen due to high temp issue Need to be justified Power reset applied on DXU INC404087 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 7/9/2020 15:30 7/11/2020 15:20 47:50:00 4:00:00 Not Compliant RBS RBS Fault (DRU failure) Faulty DRU Spare Faulty DRU replaced INC405141 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 7/11/2020 8:30 7/11/2020 17:13 8:43:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) RUS in Local mode OK RUS reset INC405091 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 7/11/2020 11:50 7/11/2020 15:10 3:20:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) RUS frozen OK RUS reset INC405062 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Talkpool 7/11/2020 7:26 7/11/2020 15:22 7:56:00 4:00:00 Not Compliant Transmission Transmission (E1 Cable issue) Lost contact on the second E1 Need to be justified Technician just fixed it Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 11 18:15:19 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 12 Jul 2020 00:15:19 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM Message-ID: Hello All, Received the NOC hourly report done at 08:00 PM Sites off air by Class Class A B C D Total Total 5 6 2 11 24 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 5 1 0 19 ZTE 1 1 1 0 1 Huawei 4 4 3 0 4 Network 21 10 5 0 24 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 16 0 0 5 3 24 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 504:35:44 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 343:56:44 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 143:31:44 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX Team today . INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 123:37:44 RBS RBS Fault (DUW failure) Spare DUW already collected , RNC team is working on another 1st, ETR to be provided INC403643 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 7/8/2020 18:12 74:01:44 Power Power Failure (Indeterminate) Rectifiers faulty . Spare collected , ETA expired , waiting for new update INC403589 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/8/2020 19:10 73:03:44 Transmission Transmission (RAU failure) Faulty RAU 15/11 PH INC403832 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 7/9/2020 5:14 62:59:44 Power Generator failure (Faulty board) PC Board faulty, Spare requested INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 7/9/2020 8:30 59:43:44 RBS RBS Fault (DUW failure) DUW faulty , spare part needed INC404309 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 49:45:44 Power Generator failure (Faulty board) PC Board faulty, Spare requested INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Talkpool 7/9/2020 18:32 49:41:44 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC404333 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/9/2020 18:54 49:19:44 Power Generator failure (Indeterminate) Assessment report submitted. Waiting for genset approval from Digicel. INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/10/2020 3:30 40:43:44 Power Generator failure (Indeterminate) Swapping is done but genset oil leak, team will back to make front seal, New ETA not provided yet. INC404941 HDC028 KISS IN HOTEL Artibonite Huawei 2G+3G A Talkpool 7/10/2020 19:56 24:17:44 Power Generator failure (High temperature) Faulty radiator and can no longer be used, ETR to be shared INC404878 HDS225 NERETTE Sud Ericsson 2G B Talkpool 7/10/2020 20:58 23:15:44 Power Generator Failure (Head Cylinder faulty) Head cylinder is faulty, spare is being arranged from PAP. ETA not provided yet. INC404878 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 7/10/2020 20:58 23:15:44 Dependent Affected by the power issue at the main site Affected by HDS225 INC404878 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 7/10/2020 20:58 23:15:44 Dependent Affected by the power issue at the main site Affected by HDS225 INC405100 HDS309 PETAVI Sud-Est Ericsson 2G+3G C Talkpool 7/11/2020 7:48 12:25:44 Power Generator Failure (Alternator Failure) AC Alternator is suspected Faulty, the team is waiting for picture to confirm. INC405213 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/11/2020 13:17 6:56:44 Power Generator Failure (Faulty solenoid) PC board frozen and faulty solenoid. Feedback expected from Talkpool to fro replacement. ETR to be provided INC405339 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/11/2020 13:45 6:28:44 Power Generator failure (Indeterminate) Talkpool team refuses to attend the site. They are complaining unsafe area. INC405238 HDO310 ANSE_A_GALETS Ouest Huawei 2G+3G+LTE A Talkpool 7/11/2020 17:02 3:11:44 Power Power Failure (Indeterminate) Team has been informed , ETA 7:30 PM, expired, new ETA to be provided INC405260 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 7/11/2020 17:29 2:44:44 Power Generator failure (Indeterminate) Team is working on site. INC404848 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/11/2020 19:34 0:39:44 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC404848 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/11/2020 19:34 0:39:44 Dependent Affected by the power issue at the main site Affected by HDC318 INC404225 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/11/2020 19:34 0:39:44 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue now, the access is okay now. Fuel team will arrange to reach the site. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 11 19:37:52 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 12 Jul 2020 01:37:52 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 692:11:01 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel T team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 566:14:01 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 250:02:01 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 2G B Talkpool 7/6/2020 16:36 125:01:01 RBS RBS Fault (DUW failure) Spare DUW already collected , RNC team is working on another 1st, ETR to be provided INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 105:47:01 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402907 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/7/2020 11:50 105:47:01 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402916 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 12:00 105:37:01 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 105:37:01 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403407 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Talkpool 7/8/2020 10:58 82:39:01 Power Power Failure (DC Converter Failure) Dc converter faulty. Spare not yet already collected at WH. ETR not provided yet INC403668 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/8/2020 20:50 72:47:01 RBS RBS Fault (RUS failure) Faulty RUS must be replaced. ETR to be provided INC403728 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/9/2020 0:50 68:47:01 Power Power Failure ( ATS Failure) ATS is faulty , waiting for next update INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 7/10/2020 9:05 36:32:01 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel RAN team INC404298 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 7/11/2020 2:14 19:23:01 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC405058 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 7/11/2020 7:48 13:49:01 RBS RBS Fault ( DUG Failure) DUG faulty, spare requested, follow up is ongoing. INC405063 HDN210 PILATE Nord Ericsson 2G D Talkpool 7/11/2020 9:30 12:07:01 Dependent Affected by the TX issue at the main site Affected by the TX issue at HDN244. INC405063 HDN260 PREVAL Nord Ericsson 2G B Talkpool 7/11/2020 9:30 12:07:01 Dependent Affected by the TX issue at the main site Affected by the TX issue at HDN244. INC405063 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 7/11/2020 9:30 12:07:01 Dependent Affected by the TX issue at the main site Affected by the TX issue at HDN244. INC405281 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 7/11/2020 20:10 1:27:01 Power Power Failure (Indeterminate) Power commercial failed no genset on site Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 11 20:19:12 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 12 Jul 2020 02:19:12 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 7 7 3 11 28 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 5 1 0 18 ZTE 4 4 3 2 4 Huawei 6 6 5 1 6 Network 25 15 9 3 28 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 0 0 6 2 28 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 506:38:07 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 345:59:07 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 145:34:07 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX Team today . INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 125:40:07 RBS RBS Fault (DUW failure) Spare DUW already collected , RNC team is working on another 1st, ETR to be provided INC403643 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 7/8/2020 18:12 76:04:07 Power Power Failure (Indeterminate) Rectifiers faulty . Spare collected , ETA expired , waiting for new update INC403589 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/8/2020 19:10 75:06:07 Transmission Transmission (RAU failure) Faulty RAU 15/11 PH INC403832 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 7/9/2020 5:14 65:02:07 Power Generator failure (Faulty board) PC Board faulty, Spare requested INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 7/9/2020 8:30 61:46:07 RBS RBS Fault (DUW failure) DUW faulty , spare part needed INC404309 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 51:48:07 Power Generator failure (Faulty board) PC Board faulty, Spare requested INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Talkpool 7/9/2020 18:32 51:44:07 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC404333 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/9/2020 18:54 51:22:07 Power Generator failure (Indeterminate) Assessment report submitted. Waiting for genset approval from Digicel. INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/10/2020 3:30 42:46:07 Power Generator failure (Indeterminate) Swapping is done but genset oil leak, team will back to make front seal, New ETA not provided yet. INC404941 HDC028 KISS IN HOTEL Artibonite Huawei 2G+3G A Talkpool 7/10/2020 19:56 26:20:07 Power Generator failure (High temperature) Faulty radiator and can no longer be used, ETR to be shared INC404878 HDS225 NERETTE Sud Ericsson 2G B Talkpool 7/10/2020 20:58 25:18:07 Power Generator Failure (Head Cylinder faulty) Head cylinder is faulty, spare is being arranged from PAP. ETA not provided yet. INC404878 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 7/10/2020 20:58 25:18:07 Dependent Affected by the power issue at the main site Affected by HDS225 INC404878 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 7/10/2020 20:58 25:18:07 Dependent Affected by the power issue at the main site Affected by HDS225 INC405100 HDS309 PETAVI Sud-Est Ericsson 2G+3G C Talkpool 7/11/2020 7:48 14:28:07 Power Generator Failure (Alternator Failure) AC Alternator is suspected Faulty, the team is waiting for picture to confirm. INC405213 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/11/2020 13:17 8:59:07 Power Generator Failure (Faulty solenoid) PC board frozen and faulty solenoid. Feedback expected from Talkpool to fro replacement. ETR to be provided INC405260 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 7/11/2020 17:29 4:47:07 RBS RBS Fault (Indeterminate) more troubleshooting is ongoing with BSC team INC405339 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/11/2020 18:58 3:18:07 Power Generator failure (Indeterminate) Talkpool team refuses to attend the site. They are complaining unsafe area. INC405277 HAIDO291 DELMAS_3 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/11/2020 19:38 2:38:07 Power Generator failure (Indeterminate) Talkpool team refuses to attend the site. They are complaining unsafe area. INC405345 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 7/11/2020 19:58 2:18:07 Power Generator failure (Indeterminate) Team is informed, ETA 10:45 PM INC405287 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE D Talkpool 7/11/2020 20:20 1:56:07 Power Generator failure (Indeterminate) According to Talkpool, the site is out of fuel. Follow up is ongoing for a rescue. ETA not yet available INC405290 HAIDO525 MON REPOS 38 Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 7/11/2020 20:52 1:24:07 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 11h00 PM INC405291 HAIDO627 MOREAU_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 7/11/2020 20:52 1:24:07 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 10h20 PM INC405361 HAIDO189 LA_PEPINIERE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/11/2020 21:18 0:58:07 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 10h40 PM INC405293 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C Talkpool 7/11/2020 21:37 0:39:07 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided INC405363 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 7/11/2020 21:38 0:38:07 Power Generator failure (Indeterminate) Team is informed, ETA to be provided. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue now, the access is okay now. Fuel team will arrange to reach the site. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 11 22:21:18 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 12 Jul 2020 04:21:18 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 7 8 3 12 30 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 5 1 0 19 ZTE 3 3 2 1 3 Huawei 8 8 7 0 8 Network 27 16 10 1 30 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 1 0 5 3 30 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 508:41:59 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 348:02:59 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 147:37:59 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX Team today . INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 127:43:59 RBS RBS Fault (DUW failure) Spare DUW already collected , RNC team is working on another 1st, ETR to be provided INC403643 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 7/8/2020 18:12 78:07:59 Power Power Failure (Indeterminate) Rectifiers faulty . Spare collected , ETA expired , waiting for new update INC403589 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/8/2020 19:10 77:09:59 Transmission Transmission (RAU failure) Faulty RAU 15/11 PH INC403832 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 7/9/2020 5:14 67:05:59 Power Generator failure (Faulty board) PC Board faulty, Spare requested INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 7/9/2020 8:30 63:49:59 RBS RBS Fault (DUW failure) DUW faulty , spare part needed INC404309 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 53:51:59 Power Generator failure (Faulty board) PC Board faulty, Spare requested INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Talkpool 7/9/2020 18:32 53:47:59 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC404333 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/9/2020 18:54 53:25:59 Power Generator failure (Indeterminate) Assessment report submitted. Waiting for genset approval from Digicel. INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/10/2020 3:30 44:49:59 Power Generator failure (Indeterminate) Swapping is done but genset oil leak, team will back to make front seal, New ETA not provided yet. INC404941 HDC028 KISS IN HOTEL Artibonite Huawei 2G+3G A Talkpool 7/10/2020 19:56 28:23:59 Power Generator failure (High temperature) Faulty radiator and can no longer be used, ETR to be shared INC404878 HDS225 NERETTE Sud Ericsson 2G B Talkpool 7/10/2020 20:58 27:21:59 Power Generator Failure (Head Cylinder faulty) Head cylinder is faulty, spare is being arranged from PAP. ETA not provided yet. INC404878 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 7/10/2020 20:58 27:21:59 Dependent Affected by the power issue at the main site Affected by HDS225 INC404878 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 7/10/2020 20:58 27:21:59 Dependent Affected by the power issue at the main site Affected by HDS225 INC405100 HDS309 PETAVI Sud-Est Ericsson 2G+3G C Talkpool 7/11/2020 7:48 16:31:59 Power Generator Failure (Alternator Failure) AC Alternator is suspected Faulty, the team is waiting for picture to confirm. INC405213 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/11/2020 13:17 11:02:59 Power Generator Failure (Faulty solenoid) PC board frozen and faulty solenoid. Feedback expected from Talkpool to fro replacement. ETR to be provided INC405339 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/11/2020 18:58 5:21:59 Power Generator failure (Indeterminate) Talkpool team refuses to attend the site. They are complaining unsafe area. INC405277 HAIDO291 DELMAS_3 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/11/2020 19:38 4:41:59 Power Generator failure (Indeterminate) Talkpool team refuses to attend the site. They are complaining unsafe area. INC405287 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE D Talkpool 7/11/2020 20:20 3:59:59 Power Generator failure (Indeterminate) Team will arrive on the site to make the rescue. The watchman has been contacted INC405293 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C Talkpool 7/11/2020 21:37 2:42:59 Power Generator failure (Indeterminate) Site is suspected out of fuel, waiting for confirmation. INC405294 HDC307 HAUT_CAY_A_HONDE Centre Ericsson 2G A Talkpool 7/11/2020 22:10 2:09:59 Power Generator failure (Indeterminate) Unsafe area, due to thief team can't reach the site tonight ETA: 6:00 AM INC404225 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/11/2020 22:10 2:09:59 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC404225 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/11/2020 22:10 2:09:59 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC405369 HGA046 BOIS GERARD Nippes Ericsson 2G D Talkpool 7/11/2020 22:14 2:05:59 Power Generator failure (Indeterminate) Team is informed, ETA 12:40 AM INC405371 HAIDO156 BUTTE_BOYER Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/11/2020 22:20 1:59:59 Power Generator failure (Indeterminate) Access issue (watchman not available). Follow up is ongoing with concerned team INC405372 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/11/2020 23:11 1:08:59 Fuel Generator failure (Fuel issue) Portable genset out of fuel. Team could not reach it at this time for unsafe area. ETA: 08h00 AM INC405372 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/11/2020 23:11 1:08:59 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO592 INC405375 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 7/11/2020 23:26 0:53:59 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue now, the access is okay now. Fuel team will arrange to reach the site. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 11 22:22:45 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 12 Jul 2020 04:22:45 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 694:53:59 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel T team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 568:56:59 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 252:44:59 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 177:07:59 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 2G B Talkpool 7/6/2020 16:36 127:43:59 RBS RBS Fault (DUW failure) Spare DUW already collected , RNC team is working on another 1st, ETR to be provided INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 108:29:59 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402907 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/7/2020 11:50 108:29:59 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402916 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 12:00 108:19:59 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 108:19:59 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403407 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Talkpool 7/8/2020 10:58 85:21:59 Power Power Failure (DC Converter Failure) Dc converter faulty. Spare not yet already collected at WH. ETR not provided yet INC403668 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/8/2020 20:50 75:29:59 RBS RBS Fault (RUS failure) Faulty RUS must be replaced. ETR to be provided INC403728 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/9/2020 0:50 71:29:59 Power Power Failure ( ATS Failure) ATS is faulty , waiting for next update INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 7/10/2020 9:05 39:14:59 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel RAN team INC404298 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 7/11/2020 2:14 22:05:59 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC405058 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 7/11/2020 7:48 16:31:59 RBS RBS Fault ( DUG Failure) DUG faulty, spare requested, follow up is ongoing. INC405063 HDN210 PILATE Nord Ericsson 2G D Talkpool 7/11/2020 9:30 14:49:59 Dependent Affected by the TX issue at the main site Affected by the TX issue at HDN244. INC405063 HDN260 PREVAL Nord Ericsson 2G B Talkpool 7/11/2020 9:30 14:49:59 Dependent Affected by the TX issue at the main site Affected by the TX issue at HDN244. INC405063 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 7/11/2020 9:30 14:49:59 Dependent Affected by the TX issue at the main site Affected by the TX issue at HDN244. INC405295 HDC215 HINCHE_AVIATION Centre Ericsson 3G B Talkpool 7/11/2020 22:15 2:04:59 RBS RBS Fault (Indeterminate) Team is already dispatched . ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 11 23:59:48 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 12 Jul 2020 05:59:48 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM Sites off air by Class Class A B C D Total Total 9 8 13 21 51 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 21 10 1 0 27 ZTE 16 16 11 0 16 Huawei 8 8 7 0 8 Network 45 34 19 0 51 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 1 0 5 20 51 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 510:21:15 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 349:42:15 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 149:17:15 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX Team today . INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 129:23:15 RBS RBS Fault (DUW failure) Spare DUW already collected , RNC team is working on another 1st, ETR to be provided INC403643 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 7/8/2020 18:12 79:47:15 Power Power Failure (Indeterminate) Rectifiers faulty . Spare collected , ETA expired , waiting for new update INC403589 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/8/2020 19:10 78:49:15 Transmission Transmission (RAU failure) Faulty RAU 15/11 PH INC403832 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 7/9/2020 5:14 68:45:15 Power Generator failure (Faulty board) PC Board faulty, Spare requested INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 7/9/2020 8:30 65:29:15 RBS RBS Fault (DUW failure) DUW faulty , spare part needed INC404309 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 55:31:15 Power Generator failure (Faulty board) PC Board faulty, Spare requested INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Talkpool 7/9/2020 18:32 55:27:15 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC404333 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/9/2020 18:54 55:05:15 Power Generator failure (Indeterminate) Assessment report submitted. Waiting for genset approval from Digicel. INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/10/2020 3:30 46:29:15 Power Generator failure (Indeterminate) Swapping is done but genset oil leak, team will back to make front seal, New ETA not provided yet. INC404941 HDC028 KISS IN HOTEL Artibonite Huawei 2G+3G A Talkpool 7/10/2020 19:56 30:03:15 Power Generator failure (High temperature) Faulty radiator and can no longer be used, ETR to be shared INC404878 HDS225 NERETTE Sud Ericsson 2G B Talkpool 7/10/2020 20:58 29:01:15 Power Generator Failure (Head Cylinder faulty) Head cylinder is faulty, spare is being arranged from PAP. ETA not provided yet. INC404878 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 7/10/2020 20:58 29:01:15 Dependent Affected by the power issue at the main site Affected by HDS225 INC404878 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 7/10/2020 20:58 29:01:15 Dependent Affected by the power issue at the main site Affected by HDS225 INC405100 HDS309 PETAVI Sud-Est Ericsson 2G+3G C Talkpool 7/11/2020 7:48 18:11:15 Power Generator Failure (Alternator Failure) AC Alternator is suspected Faulty, the team is waiting for picture to confirm. INC405213 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/11/2020 13:17 12:42:15 Power Generator Failure (Faulty solenoid) PC board frozen and faulty solenoid. Feedback expected from Talkpool to fro replacement. ETR to be provided INC405339 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/11/2020 18:58 7:01:15 Power Generator failure (Indeterminate) Talkpool team refuses to attend the site. They are complaining unsafe area. INC405277 HAIDO291 DELMAS_3 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/11/2020 19:38 6:21:15 Power Generator failure (Indeterminate) Talkpool team refuses to attend the site. They are complaining unsafe area. INC405293 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C Talkpool 7/11/2020 21:37 4:22:15 Power Generator failure (Indeterminate) Site is suspected out of fuel, waiting for confirmation. INC405294 HDC307 HAUT_CAY_A_HONDE Centre Ericsson 2G A Talkpool 7/11/2020 22:10 3:49:15 Power Generator failure (Indeterminate) Unsafe area, due to thief team can't reach the site tonight ETA: 6:00 AM INC404225 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/11/2020 22:10 3:49:15 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC404225 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/11/2020 22:10 3:49:15 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC405369 HGA046 BOIS GERARD Nippes Ericsson 2G D Talkpool 7/11/2020 22:14 3:45:15 Power Generator failure (Indeterminate) Team is informed, ETA expired due car issue, waiting for feedback from team. INC405371 HAIDO156 BUTTE_BOYER Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/11/2020 22:20 3:39:15 Power Generator failure (Indeterminate) Access issue (watchman not available). Follow up is ongoing with concerned team INC405372 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/11/2020 23:11 2:48:15 Fuel Generator failure (Fuel issue) Portable genset out of fuel. Team could not reach it at this time for unsafe area. ETA: 08h00 AM INC405372 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/11/2020 23:11 2:48:15 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO592 INC405375 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/11/2020 23:26 2:33:15 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 03h45 AM INC405380 HAIDN201 LIMONADE Nord ZTE 2G+3G+LTE A Talkpool 7/12/2020 0:26 1:33:15 Power Generator failure (Indeterminate) Team is informed, ETA to be provided INC405380 HAIDN315 MONTOLON Nord ZTE 2G+3G D Talkpool 7/12/2020 0:26 1:33:15 Dependent Affected by the power issue at the main site Affected by HDN201 INC405380 HAIDN200 QUARTIER_MORIN Nord ZTE 2G+3G+LTE C Talkpool 7/12/2020 0:26 1:33:15 Dependent Affected by the power issue at the main site Affected by HDN201 INC405380 HAIDN283 QUARTIER_MORIN_II Nord ZTE 2G+3G C Talkpool 7/12/2020 0:26 1:33:15 Dependent Affected by the power issue at the main site Affected by HDN201 INC405380 HDN317 LAMNY Nord Ericsson 2G D Talkpool 7/12/2020 0:26 1:33:15 Dependent Affected by the power issue at the main site Affected by HDN201 INC405380 HDN211 MILOT Nord Ericsson 2G+3G D Talkpool 7/12/2020 0:26 1:33:15 Dependent Affected by the power issue at the main site Affected by HDN201 INC405380 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G+3G D Talkpool 7/12/2020 0:26 1:33:15 Dependent Affected by the power issue at the main site Affected by HDN201 INC405380 HDN212 LA_TANNERIE Nord Ericsson 2G D Talkpool 7/12/2020 0:26 1:33:15 Dependent Affected by the power issue at the main site Affected by HDN201 INC405380 HDN231 DEPHASIEN Nord-Est Ericsson 3G D Talkpool 7/12/2020 0:26 1:33:15 Dependent Affected by the power issue at the main site Affected by HDN201 INC405380 HDN230 NAN_CHAMPS Nord Ericsson 3G D Talkpool 7/12/2020 0:26 1:33:15 Dependent Affected by the power issue at the main site Affected by HDN201 INC405380 HDN217 TROU_DU_NORD Nord-Est Ericsson 3G D Talkpool 7/12/2020 0:26 1:33:15 Dependent Affected by the power issue at the main site Affected by HDN201 INC405409 HAIDN029 TERRE MAIS Nord ZTE 2G+3G+LTE C Talkpool 7/12/2020 0:26 1:33:15 Dependent Affected by the power issue at the main site Suspected Affected by HDN201 and link isue between HDN029 and HDN002 INC405409 HAIDN006 Madeline Artibonite ZTE 2G+3G+LTE A Talkpool 7/12/2020 0:26 1:33:15 Power Generator failure (Indeterminate) Suspected Affected by HDN201 and link isue between HDN029 and HDN002 INC405409 HAIDN228 BODME_LIMONADE Nord ZTE 2G+3G+LTE C Talkpool 7/12/2020 0:26 1:33:15 Dependent Affected by the power issue at the main site Suspected Affected by HDN201 and link isue between HDN029 and HDN002 INC405409 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE C Talkpool 7/12/2020 0:26 1:33:15 Dependent Affected by the power issue at the main site Suspected Affected by HDN201 and link isue between HDN029 and HDN002 INC405409 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE C Talkpool 7/12/2020 0:26 1:33:15 Dependent Affected by the power issue at the main site Suspected Affected by HDN201 and link isue between HDN029 and HDN002 INC405409 HAIDN041 GALMAN Nord ZTE 2G+3G+LTE C Talkpool 7/12/2020 0:26 1:33:15 Dependent Affected by the power issue at the main site Suspected Affected by HDN201 and link isue between HDN029 and HDN002 INC405409 HAIDN014 Bruno Nord ZTE 2G+3G C Talkpool 7/12/2020 0:26 1:33:15 Dependent Affected by the power issue at the main site Suspected Affected by HDN201 and link isue between HDN029 and HDN002 INC405409 HAIDN015 KFOU_LANMO Nord ZTE 2G+3G C Talkpool 7/12/2020 0:26 1:33:15 Dependent Affected by the power issue at the main site Suspected Affected by HDN201 and link isue between HDN029 and HDN002 INC405381 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE D Talkpool 7/12/2020 0:37 1:22:15 Power Generator failure (Indeterminate) No access at night. Team will reach it this morning. ETA: 07h15 AM INC405410 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE C Talkpool 7/12/2020 0:41 1:18:15 Power Generator failure (Indeterminate) The genset has been turned off by the owner. INC405383 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 7/12/2020 0:42 1:17:15 Power Generator failure (Indeterminate) Team is informed, ETA to be provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue now, the access is okay now. Fuel team will arrange to reach the site. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 12 01:20:22 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 12 Jul 2020 07:20:22 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (03:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 03:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 697:53:25 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel T team has been requested also for E1 issue. Next update will be shared as soon as possible INC403407 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Talkpool 7/8/2020 10:58 88:21:25 Power Power Failure (DC Converter Failure) Dc converter faulty. Spare not yet already collected at WH. ETR not provided yet INC405058 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 7/11/2020 7:48 19:31:25 RBS RBS Fault ( DUG Failure) DUG faulty, spare requested, follow up is ongoing. INC405268 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/11/2020 18:30 8:49:25 RBS RBS Fault (Indeterminate) Radio is faulty, follow up is ongoing. INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 571:56:25 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 255:44:25 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 180:07:25 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 2G B Talkpool 7/6/2020 16:36 130:43:25 RBS RBS Fault (DUW failure) Spare DUW already collected , RNC team is working on another 1st, ETR to be provided INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 111:29:25 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402916 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 12:00 111:19:25 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 111:19:25 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403668 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/8/2020 20:50 78:29:25 RBS RBS Fault (RUS failure) Faulty RUS must be replaced. ETR to be provided INC403728 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/9/2020 0:50 74:29:25 Power Power Failure ( ATS Failure) ATS is faulty , waiting for next update INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 7/10/2020 9:05 42:14:25 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel RAN team INC405063 HDN210 PILATE Nord Ericsson 2G D Talkpool 7/11/2020 9:30 17:49:25 Dependent Affected by the TX issue at the main site Affected by the TX issue at HDN244. INC405063 HDN260 PREVAL Nord Ericsson 2G B Talkpool 7/11/2020 9:30 17:49:25 Dependent Affected by the TX issue at the main site Affected by the TX issue at HDN244. INC405063 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 7/11/2020 9:30 17:49:25 Dependent Affected by the TX issue at the main site Affected by the TX issue at HDN244. INC404298 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 7/11/2020 2:14 25:05:25 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC405295 HDC215 HINCHE_AVIATION Centre Ericsson 3G B Talkpool 7/11/2020 22:15 5:04:25 RBS RBS Fault (Indeterminate) Team is already dispatched . ETA: 7:10AM INC405406 HDC329 BOIS CARRE Artibonite Ericsson 3G D Talkpool 7/11/2020 23:58 3:21:25 RBS RBS Fault (Indeterminate) Team is already dispatched . ETA: 8:00AM INC405405 HDC320 TRIANON Centre Ericsson 3G D Talkpool 7/11/2020 23:58 3:21:25 RBS RBS Fault (Indeterminate) RUS01B8 faulty// RUS01B8 spare needed INC405407 HDC270 CRETE_A_PIEROT Artibonite Ericsson 3G B Talkpool 7/11/2020 22:22 4:57:25 RBS RBS Fault (Indeterminate) Team is already dispatched . ETA: 7:10AM INC405402 HDC231 NARANG Centre Ericsson 3G D Talkpool 7/11/2020 23:58 3:21:25 RBS RBS Fault (Indeterminate) Team is already dispatched . ETA: 8:00AM INC405414 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G C Talkpool 7/12/2020 1:34 1:45:25 Dependent Affected by the power issue at the main site Affected by HDC153 Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 12 01:30:58 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 12 Jul 2020 07:30:58 +0000 Subject: [Rantt] NOC hourly report at 03:00 AM Message-ID: Hello All, Received the NOC hourly report done at 03:00 AM Sites off air by Class Class A B C D Total Total 10 8 13 33 64 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 33 10 1 0 39 ZTE 16 16 11 1 16 Huawei 9 9 8 0 9 Network 58 35 20 1 64 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 30 1 0 5 28 64 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 511:51:19 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 351:12:19 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 150:47:19 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX Team today . INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 130:53:19 RBS RBS Fault (DUW failure) Spare DUW already collected , RNC team is working on another 1st, ETR to be provided INC403643 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 7/8/2020 18:12 81:17:19 Power Power Failure (Indeterminate) Rectifiers faulty . Spare collected , ETA expired , waiting for new update INC403589 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/8/2020 19:10 80:19:19 Transmission Transmission (RAU failure) Faulty RAU 15/11 PH INC403832 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 7/9/2020 5:14 70:15:19 Power Generator failure (Faulty board) PC Board faulty, Spare requested INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 7/9/2020 8:30 66:59:19 RBS RBS Fault (DUW failure) DUW faulty , spare part needed INC404309 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 57:01:19 Power Generator failure (Faulty board) PC Board faulty, Spare requested INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Talkpool 7/9/2020 18:32 56:57:19 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC404333 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/9/2020 18:54 56:35:19 Power Generator failure (Indeterminate) Assessment report submitted. Waiting for genset approval from Digicel. INC404941 HDC028 KISS IN HOTEL Artibonite Huawei 2G+3G A Talkpool 7/10/2020 19:56 31:33:19 Power Generator failure (High temperature) Faulty radiator and can no longer be used, ETR to be shared INC404878 HDS225 NERETTE Sud Ericsson 2G B Talkpool 7/10/2020 20:58 30:31:19 Power Generator Failure (Head Cylinder faulty) Head cylinder is faulty, spare is being arranged from PAP. ETA not provided yet. INC404878 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 7/10/2020 20:58 30:31:19 Dependent Affected by the power issue at the main site Affected by HDS225 INC404878 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 7/10/2020 20:58 30:31:19 Dependent Affected by the power issue at the main site Affected by HDS225 INC405100 HDS309 PETAVI Sud-Est Ericsson 2G+3G C Talkpool 7/11/2020 7:48 19:41:19 Power Generator Failure (Alternator Failure) AC Alternator is suspected Faulty Team is working on site. INC405213 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/11/2020 13:17 14:12:19 Power Generator Failure (Faulty solenoid) PC board frozen and faulty solenoid. Feedback expected from Talkpool to fro replacement. ETR to be provided INC405339 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/11/2020 18:58 8:31:19 Power Generator failure (Indeterminate) Talkpool team refuses to attend the site. They are complaining unsafe area. INC405277 HAIDO291 DELMAS_3 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/11/2020 19:38 7:51:19 Power Generator failure (Indeterminate) Talkpool team refuses to attend the site. They are complaining unsafe area. INC405293 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C Talkpool 7/11/2020 21:37 5:52:19 Power Generator failure (Indeterminate) Site is suspected out of fuel, waiting for confirmation. INC405294 HDC307 HAUT_CAY_A_HONDE Centre Ericsson 2G A Talkpool 7/11/2020 22:10 5:19:19 Power Generator failure (Indeterminate) Unsafe area, due to thief team can't reach the site tonight ETA: 6:00 AM INC404225 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/11/2020 22:10 5:19:19 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC404225 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/11/2020 22:10 5:19:19 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC405369 HGA046 BOIS GERARD Nippes Ericsson 2G D Talkpool 7/11/2020 22:14 5:15:19 Power Generator failure (Indeterminate) Team is informed, ETA expired due car issue, waiting for feedback from team. INC405371 HAIDO156 BUTTE_BOYER Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/11/2020 22:20 5:09:19 Power Generator failure (Indeterminate) Access issue (watchman not available). Follow up is ongoing with concerned team INC405372 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/11/2020 23:11 4:18:19 Fuel Generator failure (Fuel issue) Portable genset out of fuel. Team could not reach it at this time for unsafe area. ETA: 08h00 AM INC405372 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/11/2020 23:11 4:18:19 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO592 INC405375 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 7/11/2020 23:26 4:03:19 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 03h45 AM INC405403 HDC236 MEDE Centre Ericsson 2G C Talkpool 7/11/2020 23:58 3:31:19 Power Generator failure (Indeterminate) Starter battery is faulty team will check a battery to restart the genset, ETA: 6:20am INC405380 HAIDN201 LIMONADE Nord ZTE 2G+3G+LTE A Talkpool 7/12/2020 0:26 3:03:19 Power Generator failure (Indeterminate) Team is informed, ETA to be provided INC405380 HAIDN315 MONTOLON Nord ZTE 2G+3G D Talkpool 7/12/2020 0:26 3:03:19 Dependent Affected by the power issue at the main site Affected by HDN201 INC405380 HAIDN200 QUARTIER_MORIN Nord ZTE 2G+3G+LTE C Talkpool 7/12/2020 0:26 3:03:19 Dependent Affected by the power issue at the main site Affected by HDN201 INC405380 HAIDN283 QUARTIER_MORIN_II Nord ZTE 2G+3G C Talkpool 7/12/2020 0:26 3:03:19 Dependent Affected by the power issue at the main site Affected by HDN201 INC405380 HDN317 LAMNY Nord Ericsson 2G D Talkpool 7/12/2020 0:26 3:03:19 Dependent Affected by the power issue at the main site Affected by HDN201 INC405380 HDN211 MILOT Nord Ericsson 2G+3G D Talkpool 7/12/2020 0:26 3:03:19 Dependent Affected by the power issue at the main site Affected by HDN201 INC405380 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G+3G D Talkpool 7/12/2020 0:26 3:03:19 Dependent Affected by the power issue at the main site Affected by HDN201 INC405380 HDN212 LA_TANNERIE Nord Ericsson 2G D Talkpool 7/12/2020 0:26 3:03:19 Dependent Affected by the power issue at the main site Affected by HDN201 INC405380 HDN231 DEPHASIEN Nord-Est Ericsson 3G D Talkpool 7/12/2020 0:26 3:03:19 Dependent Affected by the power issue at the main site Affected by HDN201 INC405380 HDN230 NAN_CHAMPS Nord Ericsson 3G D Talkpool 7/12/2020 0:26 3:03:19 Dependent Affected by the power issue at the main site Affected by HDN201 INC405380 HDN217 TROU_DU_NORD Nord-Est Ericsson 3G D Talkpool 7/12/2020 0:26 3:03:19 Dependent Affected by the power issue at the main site Affected by HDN201 INC405409 HAIDN006 Madeline Artibonite ZTE 2G+3G+LTE A Talkpool 7/12/2020 0:26 3:03:19 Power Generator failure (Indeterminate) Suspected Affected by HDN201 and link issue between HDN029 and HDN002 INC405409 HAIDN228 BODME_LIMONADE Nord ZTE 2G+3G+LTE C Talkpool 7/12/2020 0:26 3:03:19 Dependent Affected by the power issue at the main site Suspected Affected by HDN201 and link issue between HDN029 and HDN002 INC405409 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE C Talkpool 7/12/2020 0:26 3:03:19 Dependent Affected by the power issue at the main site Suspected Affected by HDN201 and link issue between HDN029 and HDN002 INC405409 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE C Talkpool 7/12/2020 0:26 3:03:19 Dependent Affected by the power issue at the main site Suspected Affected by HDN201 and link issue between HDN029 and HDN002 INC405409 HAIDN041 GALMAN Nord ZTE 2G+3G+LTE C Talkpool 7/12/2020 0:26 3:03:19 Dependent Affected by the power issue at the main site Suspected Affected by HDN201 and link issue between HDN029 and HDN002 INC405409 HAIDN014 Bruno Nord ZTE 2G+3G C Talkpool 7/12/2020 0:26 3:03:19 Dependent Affected by the power issue at the main site Suspected Affected by HDN201 and link issue between HDN029 and HDN002 INC405409 HAIDN015 KFOU_LANMO Nord ZTE 2G+3G C Talkpool 7/12/2020 0:26 3:03:19 Dependent Affected by the power issue at the main site Suspected Affected by HDN201 and link issue between HDN029 and HDN002 INC405409 HAIDN029 TERRE MAIS Nord ZTE 2G+3G+LTE C Talkpool 7/12/2020 0:26 3:03:19 Dependent Affected by the power issue at the main site Suspected Affected by HDN201 and link issue between HDN029 and HDN002 INC405381 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE D Talkpool 7/12/2020 0:37 2:52:19 Power Generator failure (Indeterminate) No access at night. Team will reach it this morning. ETA: 07h15 AM INC405410 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE C Talkpool 7/12/2020 0:41 2:48:19 Power Generator failure (Indeterminate) The genset has been turned off by the owner. INC405383 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 7/12/2020 0:42 2:47:19 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site now, ETA: 8: 00AM INC405386 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 7/12/2020 0:49 2:40:19 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site now, ETA is expected INC405413 HDC212 DOMOND Centre Ericsson 2G D Talkpool 7/12/2020 1:30 1:59:19 Power Generator failure (Indeterminate) Portable genset is out fuel, follow up is ongoing with TP team INC405413 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 7/12/2020 1:30 1:59:19 Dependent Affected by the power issue at the main site Affected by HDC212 INC405414 HDC153 MORNE_LACRETE Artibonite Ericsson 2G D Talkpool 7/12/2020 1:34 1:55:19 Power Generator failure (Indeterminate) Team is informed, ETA :4: 30AM INC405414 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 7/12/2020 1:34 1:55:19 Dependent Affected by the power issue at the main site Affected by HDC153 INC405414 HDC164 LABRANLE Artibonite Ericsson 2G D Talkpool 7/12/2020 1:34 1:55:19 Dependent Affected by the power issue at the main site Affected by HDC153 INC405414 HDC121 POSTE_COUTANT Artibonite Ericsson 2G D Talkpool 7/12/2020 1:34 1:55:19 Dependent Affected by the power issue at the main site Affected by HDC153 INC405414 HDC162 BIVAC Artibonite Ericsson 2G D Talkpool 7/12/2020 1:34 1:55:19 Dependent Affected by the power issue at the main site Affected by HDC153 INC405414 HDC175 DAVI Artibonite Ericsson 2G D Talkpool 7/12/2020 1:34 1:55:19 Dependent Affected by the power issue at the main site Affected by HDC153 INC405414 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/12/2020 1:34 1:55:19 Dependent Affected by the power issue at the main site Affected by HDC153 INC405414 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 7/12/2020 1:34 1:55:19 Dependent Affected by the power issue at the main site Affected by HDC153 INC405415 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 7/12/2020 2:22 1:07:19 Power Generator failure (Indeterminate) Unsafe area, team must to cross kfou pay to reach the site. ETA : 7:40 AM INC405393 HDS262 LAROUX_PAYS Sud Ericsson 2G D Talkpool 7/12/2020 3:02 0:27:19 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue now, the access is okay now. Fuel team will arrange to reach the site. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 12 02:09:56 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 12 Jul 2020 08:09:56 +0000 Subject: [Rantt] NOC hourly report at 04:00 AM Message-ID: Hello All, Received the NOC hourly report done at 04:00 AM Sites off air by Class Class A B C D Total Total 10 8 12 33 63 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 32 9 1 0 38 ZTE 16 16 11 1 16 Huawei 9 9 8 0 9 Network 57 34 20 1 63 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 1 0 5 28 63 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 512:31:03 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 351:52:03 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 151:27:03 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX Team today . INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 131:33:03 RBS RBS Fault (DUW failure) Spare DUW already collected , RNC team is working on another 1st, ETR to be provided INC403643 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 7/8/2020 18:12 81:57:03 Power Power Failure (Indeterminate) Rectifiers faulty . Spare collected , ETA expired , waiting for new update INC403589 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/8/2020 19:10 80:59:03 Transmission Transmission (RAU failure) Faulty RAU 15/11 PH INC403832 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 7/9/2020 5:14 70:55:03 Power Generator failure (Faulty board) PC Board faulty, Spare requested INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 7/9/2020 8:30 67:39:03 RBS RBS Fault (DUW failure) DUW faulty , spare part needed INC404309 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 57:41:03 Power Generator failure (Faulty board) PC Board faulty, Spare requested INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Talkpool 7/9/2020 18:32 57:37:03 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC404333 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/9/2020 18:54 57:15:03 Power Generator failure (Indeterminate) Assessment report submitted. Waiting for genset approval from Digicel. INC404941 HDC028 KISS IN HOTEL Artibonite Huawei 2G+3G A Talkpool 7/10/2020 19:56 32:13:03 Power Generator failure (High temperature) Faulty radiator and can no longer be used, ETR to be shared INC404878 HDS225 NERETTE Sud Ericsson 2G B Talkpool 7/10/2020 20:58 31:11:03 Power Generator Failure (Head Cylinder faulty) Head cylinder is faulty, spare is being arranged from PAP. ETA not provided yet. INC404878 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 7/10/2020 20:58 31:11:03 Dependent Affected by the power issue at the main site Affected by HDS225 INC404878 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 7/10/2020 20:58 31:11:03 Dependent Affected by the power issue at the main site Affected by HDS225 INC405213 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/11/2020 13:17 14:52:03 Power Generator Failure (Faulty solenoid) PC board frozen and faulty solenoid. Feedback expected from Talkpool to fro replacement. ETR to be provided INC405339 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/11/2020 18:58 9:11:03 Power Generator failure (Indeterminate) Talkpool team refuses to attend the site. They are complaining unsafe area. INC405277 HAIDO291 DELMAS_3 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/11/2020 19:38 8:31:03 Power Generator failure (Indeterminate) Talkpool team refuses to attend the site. They are complaining unsafe area. INC405293 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C Talkpool 7/11/2020 21:37 6:32:03 Power Generator failure (Indeterminate) Site is suspected out of fuel, waiting for confirmation. INC405294 HDC307 HAUT_CAY_A_HONDE Centre Ericsson 2G A Talkpool 7/11/2020 22:10 5:59:03 Power Generator failure (Indeterminate) Unsafe area, due to thief team can't reach the site tonight ETA: 6:00 AM INC404225 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/11/2020 22:10 5:59:03 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC404225 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/11/2020 22:10 5:59:03 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC405369 HGA046 BOIS GERARD Nippes Ericsson 2G D Talkpool 7/11/2020 22:14 5:55:03 Power Generator failure (Indeterminate) Team is informed, ETA expired due car issue, waiting for feedback from team. INC405371 HAIDO156 BUTTE_BOYER Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/11/2020 22:20 5:49:03 Power Generator failure (Indeterminate) Access issue (watchman not available). Follow up is ongoing with concerned team INC405372 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/11/2020 23:11 4:58:03 Fuel Generator failure (Fuel issue) Portable genset out of fuel. Team could not reach it at this time for unsafe area. ETA: 08h00 AM INC405372 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/11/2020 23:11 4:58:03 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO592 INC405375 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 7/11/2020 23:26 4:43:03 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 03h45 AM INC405403 HDC236 MEDE Centre Ericsson 2G C Talkpool 7/11/2020 23:58 4:11:03 Power Generator failure (Indeterminate) Starter battery is faulty team will check a battery to restart the genset, ETA: 6:20am INC405380 HAIDN201 LIMONADE Nord ZTE 2G+3G+LTE A Talkpool 7/12/2020 0:26 3:43:03 Power Generator failure (Indeterminate) Team is on way to reach ETA: 4:40 AM INC405380 HAIDN315 MONTOLON Nord ZTE 2G+3G D Talkpool 7/12/2020 0:26 3:43:03 Dependent Affected by the power issue at the main site Affected by HDN201 INC405380 HAIDN200 QUARTIER_MORIN Nord ZTE 2G+3G+LTE C Talkpool 7/12/2020 0:26 3:43:03 Dependent Affected by the power issue at the main site Affected by HDN201 INC405380 HAIDN283 QUARTIER_MORIN_II Nord ZTE 2G+3G C Talkpool 7/12/2020 0:26 3:43:03 Dependent Affected by the power issue at the main site Affected by HDN201 INC405380 HDN317 LAMNY Nord Ericsson 2G D Talkpool 7/12/2020 0:26 3:43:03 Dependent Affected by the power issue at the main site Affected by HDN201 INC405380 HDN211 MILOT Nord Ericsson 2G+3G D Talkpool 7/12/2020 0:26 3:43:03 Dependent Affected by the power issue at the main site Affected by HDN201 INC405380 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G+3G D Talkpool 7/12/2020 0:26 3:43:03 Dependent Affected by the power issue at the main site Affected by HDN201 INC405380 HDN212 LA_TANNERIE Nord Ericsson 2G D Talkpool 7/12/2020 0:26 3:43:03 Dependent Affected by the power issue at the main site Affected by HDN201 INC405380 HDN231 DEPHASIEN Nord-Est Ericsson 3G D Talkpool 7/12/2020 0:26 3:43:03 Dependent Affected by the power issue at the main site Affected by HDN201 INC405380 HDN230 NAN_CHAMPS Nord Ericsson 3G D Talkpool 7/12/2020 0:26 3:43:03 Dependent Affected by the power issue at the main site Affected by HDN201 INC405380 HDN217 TROU_DU_NORD Nord-Est Ericsson 3G D Talkpool 7/12/2020 0:26 3:43:03 Dependent Affected by the power issue at the main site Affected by HDN201 INC405409 HAIDN006 Madeline Artibonite ZTE 2G+3G+LTE A Talkpool 7/12/2020 0:26 3:43:03 Power Generator failure (Indeterminate) Suspected Affected by HDN201 and link issue between HDN029 and HDN002 INC405409 HAIDN228 BODME_LIMONADE Nord ZTE 2G+3G+LTE C Talkpool 7/12/2020 0:26 3:43:03 Dependent Affected by the power issue at the main site Suspected Affected by HDN201 and link issue between HDN029 and HDN002 INC405409 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE C Talkpool 7/12/2020 0:26 3:43:03 Dependent Affected by the power issue at the main site Suspected Affected by HDN201 and link issue between HDN029 and HDN002 INC405409 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE C Talkpool 7/12/2020 0:26 3:43:03 Dependent Affected by the power issue at the main site Suspected Affected by HDN201 and link issue between HDN029 and HDN002 INC405409 HAIDN041 GALMAN Nord ZTE 2G+3G+LTE C Talkpool 7/12/2020 0:26 3:43:03 Dependent Affected by the power issue at the main site Suspected Affected by HDN201 and link issue between HDN029 and HDN002 INC405409 HAIDN014 Bruno Nord ZTE 2G+3G C Talkpool 7/12/2020 0:26 3:43:03 Dependent Affected by the power issue at the main site Suspected Affected by HDN201 and link issue between HDN029 and HDN002 INC405409 HAIDN015 KFOU_LANMO Nord ZTE 2G+3G C Talkpool 7/12/2020 0:26 3:43:03 Dependent Affected by the power issue at the main site Suspected Affected by HDN201 and link issue between HDN029 and HDN002 INC405409 HAIDN029 TERRE MAIS Nord ZTE 2G+3G+LTE C Talkpool 7/12/2020 0:26 3:43:03 Dependent Affected by the power issue at the main site Suspected Affected by HDN201 and link issue between HDN029 and HDN002 INC405381 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE D Talkpool 7/12/2020 0:37 3:32:03 Power Generator failure (Indeterminate) No access at night. Team will reach it this morning. ETA: 07h15 AM INC405410 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE C Talkpool 7/12/2020 0:41 3:28:03 Power Generator failure (Indeterminate) The genset has been turned off by the owner. INC405383 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 7/12/2020 0:42 3:27:03 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site now, ETA: 8: 00AM INC405386 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 7/12/2020 0:49 3:20:03 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site now, ETA is expected INC405413 HDC212 DOMOND Centre Ericsson 2G D Talkpool 7/12/2020 1:30 2:39:03 Power Generator failure (Indeterminate) Portable genset is out fuel, follow up is ongoing with TP team INC405413 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 7/12/2020 1:30 2:39:03 Dependent Affected by the power issue at the main site Affected by HDC212 INC405414 HDC153 MORNE_LACRETE Artibonite Ericsson 2G D Talkpool 7/12/2020 1:34 2:35:03 Power Generator failure (Indeterminate) Team is informed, ETA :4: 30AM INC405414 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 7/12/2020 1:34 2:35:03 Dependent Affected by the power issue at the main site Affected by HDC153 INC405414 HDC164 LABRANLE Artibonite Ericsson 2G D Talkpool 7/12/2020 1:34 2:35:03 Dependent Affected by the power issue at the main site Affected by HDC153 INC405414 HDC121 POSTE_COUTANT Artibonite Ericsson 2G D Talkpool 7/12/2020 1:34 2:35:03 Dependent Affected by the power issue at the main site Affected by HDC153 INC405414 HDC162 BIVAC Artibonite Ericsson 2G D Talkpool 7/12/2020 1:34 2:35:03 Dependent Affected by the power issue at the main site Affected by HDC153 INC405414 HDC175 DAVI Artibonite Ericsson 2G D Talkpool 7/12/2020 1:34 2:35:03 Dependent Affected by the power issue at the main site Affected by HDC153 INC405414 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/12/2020 1:34 2:35:03 Dependent Affected by the power issue at the main site Affected by HDC153 INC405414 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 7/12/2020 1:34 2:35:03 Dependent Affected by the power issue at the main site Affected by HDC153 INC405415 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 7/12/2020 2:22 1:47:03 Power Generator failure (Indeterminate) Unsafe area, team must to cross kfou pay to reach the site. ETA : 7:40 AM INC405393 HDS262 LAROUX_PAYS Sud Ericsson 2G D Talkpool 7/12/2020 3:02 1:07:03 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue now, the access is okay now. Fuel team will arrange to reach the site. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 12 04:37:04 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 12 Jul 2020 10:37:04 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (06:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 701:10:03 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel T team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 575:13:03 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 259:01:03 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 183:24:03 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 2G B Talkpool 7/6/2020 16:36 134:00:03 RBS RBS Fault (DUW failure) Spare DUW already collected , RNC team is working on another 1st, ETR to be provided INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 114:46:03 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402916 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 12:00 114:36:03 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 114:36:03 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403407 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Talkpool 7/8/2020 10:58 91:38:03 Power Power Failure (DC Converter Failure) Dc converter faulty. Spare not yet already collected at WH. ETR not provided yet INC403668 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/8/2020 20:50 81:46:03 RBS RBS Fault (RUS failure) Faulty RUS must be replaced. ETR to be provided INC403728 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/9/2020 0:50 77:46:03 Power Power Failure ( ATS Failure) ATS is faulty , waiting for next update INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 7/10/2020 9:05 45:31:03 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel RAN team INC404298 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 7/11/2020 2:14 28:22:03 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC405058 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 7/11/2020 7:48 22:48:03 RBS RBS Fault ( DUG Failure) DUG faulty, spare requested, follow up is ongoing. INC405063 HDN210 PILATE Nord Ericsson 2G D Talkpool 7/11/2020 9:30 21:06:03 Dependent Affected by the TX issue at the main site Affected by the TX issue at HDN244. INC405063 HDN260 PREVAL Nord Ericsson 2G B Talkpool 7/11/2020 9:30 21:06:03 Dependent Affected by the TX issue at the main site Affected by the TX issue at HDN244. INC405063 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 7/11/2020 9:30 21:06:03 Dependent Affected by the TX issue at the main site Affected by the TX issue at HDN244. INC405268 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/11/2020 18:30 12:06:03 RBS RBS Fault (Indeterminate) Radio is faulty, follow up is ongoing. INC405295 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 7/11/2020 22:15 8:21:03 RBS RBS Fault (Indeterminate) Team is already dispatched . ETA: 7:10AM INC405407 HDC270 CRETE_A_PIEROT Artibonite Ericsson 2G B Talkpool 7/11/2020 22:22 8:14:03 RBS RBS Fault (Indeterminate) Team is already dispatched . ETA: 7:10AM INC405406 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 7/11/2020 23:58 6:38:03 RBS RBS Fault (Indeterminate) Team is already dispatched . ETA: 8:00AM INC405405 HDC320 TRIANON Centre Ericsson 2G D Talkpool 7/11/2020 23:58 6:38:03 RBS RBS Fault (Indeterminate) RUS01B8 faulty// RUS01B8 spare needed INC405402 HDC231 NARANG Centre Ericsson 2G D Talkpool 7/11/2020 23:58 6:38:03 RBS RBS Fault (Indeterminate) Team is already dispatched . ETA: 8:00AM INC404216 HAIDO660 DELMAS 41 Port-au-Prince Huawei 3G D Talkpool 7/12/2020 0:31 6:05:03 Power Generator Failure (Overloaded) Radios down due to team has turned off his circuit breaker due low capacity of the genset INC405394 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 3G B Talkpool 7/12/2020 3:22 3:14:03 RBS RBS Fault (Indeterminate) Team is already dispatched . ETA: 7:15AM INC405400 HGA038 MORNE_BETE Nippes Ericsson 2G C Talkpool 7/12/2020 5:16 1:20:03 RBS RBS Fault (Indeterminate) Team is informed, ETA 9:45 AM Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 12 05:26:29 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 12 Jul 2020 11:26:29 +0000 Subject: [Rantt] NOC SITE REPORT updated for this July 12th, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this July12th, 2020 till 7:00 AM > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 515:34:23 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 354:55:23 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 154:30:23 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX Team today . INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 134:36:23 RBS RBS Fault (DUW failure) Spare DUW already collected , RNC team is working on another 1st, ETR to be provided INC403643 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 7/8/2020 18:12 85:00:23 Power Power Failure (Indeterminate) Rectifiers faulty . Spare collected , ETA expired , waiting for new update INC403589 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/8/2020 19:10 84:02:23 Transmission Transmission (RAU failure) Faulty RAU 15/11 PH INC403832 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 7/9/2020 5:14 73:58:23 Power Generator failure (Faulty board) PC Board faulty, Spare requested INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 7/9/2020 8:30 70:42:23 RBS RBS Fault (DUW failure) DUW faulty , spare part needed INC404309 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 60:44:23 Power Generator failure (Faulty board) PC Board faulty, Spare requested INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Talkpool 7/9/2020 18:32 60:40:23 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC404333 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/9/2020 18:54 60:18:23 Power Generator failure (Indeterminate) Assessment report submitted. Waiting for genset approval from Digicel. INC404941 HDC028 KISS IN HOTEL Artibonite Huawei 2G+3G A Talkpool 7/10/2020 19:56 35:16:23 Power Generator failure (High temperature) Faulty radiator and can no longer be used, ETR to be shared INC404878 HDS225 NERETTE Sud Ericsson 2G B Talkpool 7/10/2020 20:58 34:14:23 Power Generator Failure (Head Cylinder faulty) Head cylinder is faulty, spare is being arranged from PAP. ETA not provided yet. INC404878 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 7/10/2020 20:58 34:14:23 Dependent Affected by the power issue at the main site Affected by HDS225 INC404878 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 7/10/2020 20:58 34:14:23 Dependent Affected by the power issue at the main site Affected by HDS225 INC405213 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/11/2020 13:17 17:55:23 Power Generator Failure (Faulty solenoid) PC board frozen and faulty solenoid. Feedback expected from Talkpool to fro replacement. ETR to be provided INC405277 HAIDO291 DELMAS_3 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/11/2020 19:38 11:34:23 Power Generator failure (Indeterminate) Team is in front of the gate and awaiting for the access. Follow up is ongoing with concerned team INC405293 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C Talkpool 7/11/2020 21:37 9:35:23 Power Generator failure (Indeterminate) Site is suspected out of fuel, waiting for confirmation. INC404225 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/11/2020 22:10 9:02:23 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC405371 HAIDO156 BUTTE_BOYER Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/11/2020 22:20 8:52:23 Power Generator failure (Indeterminate) Access issue (watchman not available). Follow up is ongoing with concerned team INC405372 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/11/2020 23:11 8:01:23 Fuel Generator failure (Fuel issue) Portable genset out of fuel. Team could not reach it at this time for unsafe area. ETA: 08h00 AM INC405372 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/11/2020 23:11 8:01:23 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO592 INC405409 HAIDN029 TERRE MAIS Nord ZTE 2G+3G+LTE C Talkpool 7/12/2020 0:26 6:46:23 Transmission Transmission (Indeterminate) No Power issue/ Tx team is requested/ TX team has been dispatched, ETA to be provided. INC405381 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE D Talkpool 7/12/2020 0:37 6:35:23 Power Generator failure (Indeterminate) No access at night. Team will reach it this morning. ETA: 07h15 AM INC405383 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 7/12/2020 0:42 6:30:23 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site now, ETA: 8: 00AM INC405386 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 7/12/2020 0:49 6:23:23 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site now, ETA: 7:15AM INC405387 HDO446 DAN GRIYEN Ouest Ericsson 2G D Talkpool 7/12/2020 1:16 5:56:23 Power Generator failure (Indeterminate) Team is informed, ETA 8:30AM INC405413 HDC212 DOMOND Centre Ericsson 2G D Talkpool 7/12/2020 1:30 5:42:23 Power Generator failure (Indeterminate) Portable genset is out fuel, follow up is ongoing with TP team INC405413 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 7/12/2020 1:30 5:42:23 Dependent Affected by the power issue at the main site Affected by HDC212 INC405415 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 7/12/2020 2:22 4:50:23 Power Generator failure (Indeterminate) Unsafe area, team must to cross kfou pay to reach the site. ETA : 7:40 AM INC405393 HDS262 LAROUX_PAYS Sud Ericsson 2G D Talkpool 7/12/2020 3:02 4:10:23 Power Generator failure (Indeterminate) Team is informed, ETA 7:20 AM INC405425 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/12/2020 5:52 1:20:23 Power Generator failure (Indeterminate) Team is informed, ETA 7:45AM INC405426 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 7/12/2020 5:58 1:14:23 Power Generator failure (Indeterminate) Team is informed, ETA: 8:10AM INC405426 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 7/12/2020 5:58 1:14:23 Dependent Affected by the power issue at the main site Affected by HDC264 INC405426 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/12/2020 5:58 1:14:23 Dependent Affected by the power issue at the main site Affected by HDC264 INC405426 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/12/2020 5:58 1:14:23 Dependent Affected by the power issue at the main site Affected by HDC264 INC404225 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/12/2020 6:06 1:06:23 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC404848 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/12/2020 6:06 1:06:23 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC404848 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/12/2020 6:06 1:06:23 Dependent Affected by the power issue at the main site Affected by HDC318 INC402907 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/12/2020 6:06 1:06:23 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC405427 HAIDS114 QUATRE_CHEMINS Sud ZTE A Talkpool 7/12/2020 6:15 0:57:23 Power Generator failure (Indeterminate) Team is informed, ETA 7:30 AM INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 3G C Talkpool 7/12/2020 6:28 0:44:23 Power Generator failure (Indeterminate) Engine suspected blocked, waiting for confirmation. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 701:46:23 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel T team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 575:49:23 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 259:37:23 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/4/2020 15:12 184:00:23 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 2G B Talkpool 7/6/2020 16:36 134:36:23 RBS RBS Fault (DUW failure) Spare DUW already collected , RNC team is working on another 1st, ETR to be provided INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 115:22:23 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402916 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 12:00 115:12:23 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 115:12:23 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403407 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Talkpool 7/8/2020 10:58 92:14:23 Power Power Failure (DC Converter Failure) Dc converter faulty. Spare not yet already collected at WH. ETR not provided yet INC403668 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/8/2020 20:50 82:22:23 RBS RBS Fault (RUS failure) Faulty RUS must be replaced. ETR to be provided INC403728 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/9/2020 0:50 78:22:23 Power Power Failure ( ATS Failure) ATS is faulty , waiting for next update INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 7/10/2020 9:05 46:07:23 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel RAN team INC404298 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 7/11/2020 2:14 28:58:23 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC405058 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 7/11/2020 7:48 23:24:23 RBS RBS Fault ( DUG Failure) DUG faulty, spare requested, follow up is ongoing. INC405063 HDN210 PILATE Nord Ericsson 2G D Talkpool 7/11/2020 9:30 21:42:23 Dependent Affected by the TX issue at the main site Affected by the TX issue at HDN244. INC405063 HDN260 PREVAL Nord Ericsson 2G B Talkpool 7/11/2020 9:30 21:42:23 Dependent Affected by the TX issue at the main site Affected by the TX issue at HDN244. INC405063 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 7/11/2020 9:30 21:42:23 Dependent Affected by the TX issue at the main site Affected by the TX issue at HDN244. INC405268 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/11/2020 18:30 12:42:23 RBS RBS Fault (Indeterminate) Radio is faulty, follow up is ongoing. INC405295 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 7/11/2020 22:15 8:57:23 RBS RBS Fault (Indeterminate) Team is already dispatched . ETA: 7:10AM INC405407 HDC270 CRETE_A_PIEROT Artibonite Ericsson 2G B Talkpool 7/11/2020 22:22 8:50:23 RBS RBS Fault (Indeterminate) Team is already dispatched . ETA: 7:10AM INC405406 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 7/11/2020 23:58 7:14:23 RBS RBS Fault (Indeterminate) Team is already dispatched . ETA: 8:00AM INC405405 HDC320 TRIANON Centre Ericsson 2G D Talkpool 7/11/2020 23:58 7:14:23 RBS RBS Fault (Indeterminate) RUS01B8 faulty// RUS01B8 spare needed INC405402 HDC231 NARANG Centre Ericsson 2G D Talkpool 7/11/2020 23:58 7:14:23 RBS RBS Fault (Indeterminate) Team is already dispatched . ETA: 8:00AM INC404216 HAIDO660 DELMAS 41 Port-au-Prince Huawei 3G D Talkpool 7/12/2020 0:31 6:41:23 Power Generator Failure (Overloaded) Radios down due to team has turned off his circuit breaker due low capacity of the genset INC405394 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 3G B Talkpool 7/12/2020 3:22 3:50:23 RBS RBS Fault (Indeterminate) Team is already dispatched . ETA: 7:15AM INC405400 HGA038 MORNE_BETE Nippes Ericsson 2G C Talkpool 7/12/2020 5:16 1:56:23 RBS RBS Fault (Indeterminate) Team is informed, ETA 9:45 AM Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC405333 HAIDO627 MOREAU_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/11/2020 18:00 7/11/2020 19:26 1:25:20 4:00:00 Compliant Power Generator failure (Breaker Tripped) Main Breaker tripped OK The breaker has been reset to solve the issue INC405183 HAIDO549 LIZON_22 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/11/2020 13:45 7/11/2020 19:18 5:32:53 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified The last feedback is expected from field team INC405361 HAIDO189 LA_PEPINIERE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/11/2020 21:18 7/11/2020 22:39 1:21:00 4:00:00 Compliant Power Generator failure (Low Voltage) DC Low voltage OK The alarm has been reset then the genset restarted INC405291 HAIDO627 MOREAU_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/11/2020 20:52 7/11/2020 22:32 1:40:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) Main Breaker tripped OK The breaker has been reset to solve the issue INC405290 HAIDO525 MON REPOS 38 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/11/2020 20:52 7/11/2020 22:14 1:22:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure due to dirty oil sensor OK The oil sensor has been cleaned then genset restarted INC405287 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE D Talkpool 7/11/2020 20:20 7/12/2020 0:26 4:06:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay 7 gallons of fuel were added as rescue INC405375 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/11/2020 23:26 7/12/2020 6:20 6:54:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure due to dirty oil sensor Need to be justified The oil sensor has been cleaned then genset restarted INC405375 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/12/2020 4:34 7/12/2020 6:20 1:46:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO525 Cascaded The site is back in service once the issue solved at HDO525 INC405375 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/12/2020 4:34 7/12/2020 6:20 1:46:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO525 Cascaded The site is back in service once the issue solved at HDO525 INC405375 HAIDO219 MONTREPOS 36 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/12/2020 4:34 7/12/2020 6:20 1:46:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO525 Cascaded The site is back in service once the issue solved at HDO525 INC405339 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/11/2020 18:58 7/12/2020 6:33 11:35:00 4:00:00 Not Compliant Power Generator Failure (Underspeed) Underspeed alarm due to fuel pipe loose Need to be justified The fuel pipe has been well tightened INC405253 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/11/2020 16:10 7/11/2020 21:00 4:50:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted. INC405276 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/11/2020 16:10 7/11/2020 21:00 4:51:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Genset has been restarted INC405414 HDC153 MORNE_LACRETE Artibonite Ericsson 2G D Talkpool 7/12/2020 1:34 7/12/2020 5:37 4:03:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Fail to star. Need to be justified Starter battery terminals fixed & Genset restarted and set in auto mode INC405414 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 7/12/2020 1:34 7/12/2020 5:37 4:03:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC153 Cascaded Site up with the main site INC405414 HDC164 LABRANLE Artibonite Ericsson 2G D Talkpool 7/12/2020 1:34 7/12/2020 5:37 4:03:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC153 Cascaded Site up with the main site INC405414 HDC121 POSTE_COUTANT Artibonite Ericsson 2G D Talkpool 7/12/2020 1:34 7/12/2020 5:37 4:03:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC153 Cascaded Site up with the main site INC405414 HDC162 BIVAC Artibonite Ericsson 2G D Talkpool 7/12/2020 1:34 7/12/2020 5:37 4:03:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC153 Cascaded Site up with the main site INC405414 HDC175 DAVI Artibonite Ericsson 2G D Talkpool 7/12/2020 1:34 7/12/2020 5:37 4:03:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC153 Cascaded Site up with the main site INC405414 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/12/2020 1:34 7/12/2020 5:37 4:03:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC153 Cascaded Site up with the main site INC405414 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 7/12/2020 1:34 7/12/2020 5:37 4:03:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC153 Cascaded Site up with the main site INC405380 HAIDN201 LIMONADE Nord ZTE 2G+3G+LTE A Talkpool 7/12/2020 0:26 7/12/2020 5:52 5:26:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate Need to be justified RCA and resolution expected from talkpool team INC405380 HAIDN315 MONTOLON Nord ZTE 2G+3G D Talkpool 7/12/2020 0:26 7/12/2020 5:52 5:26:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Attached to HDN201 Cascaded Site up with the main site INC405380 HAIDN200 QUARTIER_MORIN Nord ZTE 2G+3G+LTE C Talkpool 7/12/2020 0:26 7/12/2020 5:52 5:26:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Attached to HDN201 Cascaded Site up with the main site INC405380 HAIDN283 QUARTIER_MORIN_II Nord ZTE 2G+3G C Talkpool 7/12/2020 0:26 7/12/2020 5:52 5:26:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Attached to HDN201 Cascaded Site up with the main site INC405380 HDN317 LAMNY Nord Ericsson 2G D Talkpool 7/12/2020 0:26 7/12/2020 5:52 5:26:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Attached to HDN201 Cascaded Site up with the main site INC405380 HDN211 MILOT Nord Ericsson 2G+3G D Talkpool 7/12/2020 0:26 7/12/2020 5:52 5:26:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Attached to HDN201 Cascaded Site up with the main site INC405380 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G+3G D Talkpool 7/12/2020 0:26 7/12/2020 5:52 5:26:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Attached to HDN201 Cascaded Site up with the main site INC405380 HDN212 LA_TANNERIE Nord Ericsson 2G D Talkpool 7/12/2020 0:26 7/12/2020 5:52 5:26:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Attached to HDN201 Cascaded Site up with the main site INC405380 HDN231 DEPHASIEN Nord-Est Ericsson 3G D Talkpool 7/12/2020 0:26 7/12/2020 5:52 5:26:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Attached to HDN201 Cascaded Site up with the main site INC405380 HDN230 NAN_CHAMPS Nord Ericsson 3G D Talkpool 7/12/2020 0:26 7/12/2020 5:52 5:26:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Attached to HDN201 Cascaded Site up with the main site INC405380 HDN217 TROU_DU_NORD Nord-Est Ericsson 3G D Talkpool 7/12/2020 0:26 7/12/2020 5:52 5:26:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Attached to HDN201 Cascaded Site up with the main site INC405380 HAIDN006 Madeline Artibonite ZTE 2G+3G+LTE A Talkpool 7/12/2020 0:26 7/12/2020 5:52 5:26:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Attached to HDN201 Cascaded Site up with the main site INC405380 HAIDN228 BODME_LIMONADE Nord ZTE 2G+3G+LTE C Talkpool 7/12/2020 0:26 7/12/2020 5:52 5:26:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Attached to HDN201 Cascaded Site up with the main site INC405380 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE C Talkpool 7/12/2020 0:26 7/12/2020 5:52 5:26:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Attached to HDN201 Cascaded Site up with the main site INC405380 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE C Talkpool 7/12/2020 0:26 7/12/2020 5:52 5:26:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Attached to HDN201 Cascaded Site up with the main site INC405380 HAIDN041 GALMAN Nord ZTE 2G+3G+LTE C Talkpool 7/12/2020 0:26 7/12/2020 5:52 5:26:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Attached to HDN201 Cascaded Site up with the main site INC405380 HAIDN014 Bruno Nord ZTE 2G+3G C Talkpool 7/12/2020 0:26 7/12/2020 5:52 5:26:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Attached to HDN201 Cascaded Site up with the main site INC405380 HAIDN015 KFOU_LANMO Nord ZTE 2G+3G C Talkpool 7/12/2020 0:26 7/12/2020 5:52 5:26:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Attached to HDN201 Cascaded Site up with the main site INC405403 HDC236 MEDE Centre Ericsson 2G C Talkpool 7/11/2020 23:58 7/12/2020 6:00 6:02:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution expected from talkpool team INC405294 HDC307 HAUT_CAY_A_HONDE Centre Ericsson 2G A Talkpool 7/11/2020 22:10 7/12/2020 6:00 7:50:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution expected from talkpool team INC405260 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 7/11/2020 17:29 7/11/2020 23:20 5:51:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate Need to be justified Site is up after a soft reload. INC405345 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 7/11/2020 19:58 7/11/2020 23:20 3:21:33 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure OK 1 gallon of oil have been added, genset restarted INC402070 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/10/2020 3:30 7/11/2020 14:35 35:04:24 4:00:00 Not Compliant Power Generator Failure (Engine broken) Engine was broken. Spare Engine swapping performed on site INC405100 HDS309 PETAVI Sud-Est Ericsson 2G+3G C Talkpool 7/11/2020 7:48 7/12/2020 3:55 20:06:28 4:00:00 Not Compliant Power Generator Failure (Alternator Failure) AC Alternator Faulty. Need to be justified AC alternator faulty has been replaced INC405369 HGA046 BOIS GERARD Nippes Ericsson 2G D Talkpool 7/11/2020 22:14 7/12/2020 5:45 7:30:39 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details is expected from the contractor INC405410 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE C Talkpool 7/12/2020 0:41 7/12/2020 6:40 5:58:07 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Genset has been restarted by the owner. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 12 06:39:47 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 12 Jul 2020 12:39:47 +0000 Subject: [Rantt] NOC hourly report at 08:00 AM Message-ID: Hello All, Received the NOC hourly report done at 08:00 AM Sites off air by Class Class A B C D Total Total 7 6 3 21 37 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 21 4 1 0 24 ZTE 4 5 2 0 5 Huawei 8 8 6 1 8 Network 33 17 9 1 37 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 1 0 5 6 37 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 516:58:45 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 356:19:45 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 155:54:45 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 136:00:45 RBS RBS Fault (DUW failure) Spare DUW already collected , RNC team is working on another 1st, ETR to be provided INC403643 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 7/8/2020 18:12 86:24:45 Power Power Failure (Indeterminate) Rectifiers faulty. Spare collected , ETA expired , waiting for new update INC403589 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/8/2020 19:10 85:26:45 Transmission Transmission (RAU failure) Faulty RAU needed to be replaced. Spare not yet available INC403832 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 7/9/2020 5:14 75:22:45 Power Generator failure (Faulty board) PC Board faulty. Spare requested. Follow up is ongoing INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 7/9/2020 8:30 72:06:45 RBS RBS Fault (DUW failure) DUW faulty , spare part needed INC404309 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 62:08:45 Power Generator failure (Faulty board) PC Board faulty. Spare requested. Follow up is ongoing INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Talkpool 7/9/2020 18:32 62:04:45 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC404333 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/9/2020 18:54 61:42:45 Power Generator failure (Indeterminate) Assessment report submitted. Waiting for genset approval from Digicel. INC404941 HDC028 KISS IN HOTEL Artibonite Huawei 2G+3G A Talkpool 7/10/2020 19:56 36:40:45 Power Generator failure (High temperature) Faulty radiator and can no longer be used, ETR to be shared INC404878 HDS225 NERETTE Sud Ericsson 2G B Talkpool 7/10/2020 20:58 35:38:45 Power Generator Failure (Head Cylinder faulty) Head cylinder is faulty, spare is being arranged from PAP. ETA not provided yet. INC404878 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 7/10/2020 20:58 35:38:45 Dependent Affected by the power issue at the main site Affected by HDS225 INC404878 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 7/10/2020 20:58 35:38:45 Dependent Affected by the power issue at the main site Affected by HDS225 INC405213 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/11/2020 13:17 19:19:45 Power Generator Failure (Faulty solenoid) PC board frozen and faulty solenoid. Feedback expected from Talkpool to fro replacement. ETR to be provided INC405293 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C Talkpool 7/11/2020 21:37 10:59:45 Power Generator failure (Indeterminate) Site is suspected out of fuel, waiting for confirmation. INC404225 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/11/2020 22:10 10:26:45 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC405372 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/11/2020 23:11 9:25:45 Fuel Generator failure (Fuel issue) Portable genset out of fuel. Team could not reach it at this time for unsafe area. ETA: 08h00 AM INC405372 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/11/2020 23:11 9:25:45 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO592 INC405381 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE D Talkpool 7/12/2020 0:37 7:59:45 Power Generator failure (Indeterminate) Team is on site INC405383 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 7/12/2020 0:42 7:54:45 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC405386 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 7/12/2020 0:49 7:47:45 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC405387 HDO446 DAN GRIYEN Ouest Ericsson 2G D Talkpool 7/12/2020 1:16 7:20:45 Power Generator failure (Indeterminate) Team is informed, ETA 8:30AM expired, update is expected from team. INC405413 HDC212 DOMOND Centre Ericsson 2G D Talkpool 7/12/2020 1:30 7:06:45 Power Generator failure (Indeterminate) Portable genset is out fuel, follow up is ongoing with TP team INC405413 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 7/12/2020 1:30 7:06:45 Dependent Affected by the power issue at the main site Affected by HDC212 INC405415 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 7/12/2020 2:22 6:14:45 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC405393 HDS262 LAROUX_PAYS Sud Ericsson 2G D Talkpool 7/12/2020 3:02 5:34:45 Power Generator failure (Indeterminate) Team is working on site. INC405425 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/12/2020 5:52 2:44:45 Power Generator failure (Indeterminate) Team is working on site. INC405523 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/12/2020 6:02 2:34:45 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC404848 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/12/2020 6:06 2:30:45 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC404848 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/12/2020 6:06 2:30:45 Dependent Affected by the power issue at the main site Affected by HDC318 INC402907 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/12/2020 6:06 2:30:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 2:21:45 Power Generator failure (Indeterminate) Team is waiting access. INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 3G C Talkpool 7/12/2020 6:28 2:08:45 Power Generator failure (Indeterminate) Engine suspected blocked, waiting for confirmation. INC405519 HAIDO629 DOURETTE Ouest Huawei 2G+3G+LTE+TDD A Talkpool 7/12/2020 7:38 0:58:45 Power Generator failure (Indeterminate) Team is informed , ETA to be provided. INC405519 HAIDO121 KENSKOFF_67 Ouest Huawei 2G+3G D Talkpool 7/12/2020 7:38 0:58:45 Dependent Affected by the power issue at the main site Affected by HDO121 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue now, the access is okay now. Fuel team will arrange to reach the site. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Sun Jul 12 07:34:46 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Sun, 12 Jul 2020 13:34:46 +0000 Subject: [Rantt] [Hpu.maintenance] NOC hourly report at 8:00 PM In-Reply-To: References: Message-ID: Morning Mohammed, HDO629: Site is reported down for fuel while reporting 13%. Configuration is not correct. When will site be visited by hybrid team ? Best Regards, [cid:image001.jpg at 01D6582F.AAFD1BF0] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Mohammed Shardow Sent: Wednesday, July 8, 2020 9:00 PM To: John Ormonde ; Moustafa Fouad ; Haiti Noc ; 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; Journal ; Muhammad Irshad ; Bernard Yacoub ; Mohammed Shardow ; Mohammed Shardow Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: [EXTERNAL] RE: [Hpu.maintenance] NOC hourly report at 8:00 PM Good evening John, Kindly see the attached report for HDO629 and HDS223 for your information please. Regards Mohammed Shardow Field Supervisor 74 Rue Gregoire, 3 ?me ?tage, P?tion Ville, Talkpool-Haiti Mobile: +50931362174 [Description: Description: cid:image001.png at 01D4C993.705410C0] www.talkpool.com From: John Ormonde [mailto:John.Ormonde at digicelgroup.com] Sent: 07 July 2020 09:55 To: Moustafa Fouad; Haiti Noc; 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; Journal; Muhammad Irshad; Bernard Yacoub; Mohammed Shardow; Mohammed Shardow Cc: Luigi Roy; Eng Teck Ng; HAI_Tech_Noc; Geoffrey Collins; Frantz Jean Baptiste; Jean Yvelt Marseille; Hai_Tech_O&M Subject: Re: [Hpu.maintenance] NOC hourly report at 8:00 PM Send a proper report Moustafa, thanks. Best Regards, [cid:image002.jpg at 01D6549E.D34838E0] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Moustafa Fouad > Sent: Monday, July 6, 2020 10:04 PM To: John Ormonde >; Haiti Noc >; 'fibertt at tpmanagementsa.com' >; 'fon at tpmanagementsa.com' >; 'hpu.maintenance at tpmanagementsa.com' >; 'hpu_alarms at tpmanagementsa.com' >; 'msc at tpmanagementsa.com' >; 'powertt at tpmanagementsa.com' >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; 'tp.fo at tpmanagementsa.com' >; 'tp.imc.haiti at tpmanagementsa.com' >; 'tp.ran at tpmanagementsa.com' >; 'tp_tech at tpmanagementsa.com' >; Jithin J Singh >; 'Astrid' >; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana >; Journal >; Muhammad Irshad >; Bernard Yacoub >; Mohammed Shardow >; Mohammed Shardow > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Hai_Tech_O&M > Subject: [EXTERNAL] RE: NOC hourly report at 8:00 PM Hello John Please review attached HDS 223 site Photos fuel sensor cleaned , issue resolved HDO301 fuel sensor calibrated , but automation not resolved yet will feed back By tomorrow Thanks Moustafa Fouad From: John Ormonde > Sent: Sunday, July 5, 2020 9:42 PM To: Haiti Noc >; 'fibertt at tpmanagementsa.com' >; 'fon at tpmanagementsa.com' >; 'hpu.maintenance at tpmanagementsa.com' >; 'hpu_alarms at tpmanagementsa.com' >; 'msc at tpmanagementsa.com' >; 'powertt at tpmanagementsa.com' >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; 'tp.fo at tpmanagementsa.com' >; 'tp.imc.haiti at tpmanagementsa.com' >; 'tp.ran at tpmanagementsa.com' >; 'tp_tech at tpmanagementsa.com' >; Jithin J Singh >; 'Astrid' >; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana >; Journal >; Muhammad Irshad >; Bernard Yacoub >; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Hai_Tech_O&M > Subject: Re: [Tp.fo] NOC hourly report at 8:00 PM HDO525: Should not be confirmed down for fuel. Photographs show an external tank missing plumbing reporting an Epower down for fuel. Not acceptable. HDS223: ETA for hybrid team has been requested twice, no response. HDO301: New ASCOT HPUX4 reported down for fuel at 10%, should not be accepted. Hybrid team should be dispatched as configuration is 20% low fuel level warning and 5% electrical trip to switch off the genset. HDC171: Rescue been organized, awaiting ETA. Best Regards, [cid:image002.jpg at 01D6549E.D34838E0] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Sunday, July 5, 2020 8:49 PM To: Haiti Noc >; 'fibertt at tpmanagementsa.com' >; 'fon at tpmanagementsa.com' >; 'hpu.maintenance at tpmanagementsa.com' >; 'hpu_alarms at tpmanagementsa.com' >; 'msc at tpmanagementsa.com' >; 'powertt at tpmanagementsa.com' >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; 'tp.fo at tpmanagementsa.com' >; 'tp.imc.haiti at tpmanagementsa.com' >; 'tp.ran at tpmanagementsa.com' >; 'tp_tech at tpmanagementsa.com' >; Jithin J Singh >; 'Astrid' >; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana >; journal.ht at talkpool.com; Muhammad Irshad >; Bernard Yacoub >; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Hai_Tech_O&M > Subject: NOC hourly report at 8:00 PM Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 4 3 4 7 18 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 9 2 1 0 10 ZTE 4 4 2 0 4 Huawei 4 4 3 0 4 Network 17 10 6 0 18 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 11 4 0 1 2 18 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 15.0141088 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 295:26:31 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 200:31:31 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 106:36:31 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Spare will be sent at the region for replacement. ETR will share as soon as possible. INC401247 HDO455 DUPIN_CORNILLON Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 36:32:31 Power Generator Failure (Alternator Failure) DC Alternator, Oil sensor, Starter battery faulty and water sensor faulty. Spares not yet available . INC401247 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 36:32:31 Dependent Affected by the power issue at the main site Affected by HDO455 INC401451 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/4/2020 16:42 28:06:31 Power Power Failure (Solar System failure) The site will be back in service once the batteries get enough charge from the sun energy INC401553 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/4/2020 19:42 25:06:31 RBS RBS Fault (AMM failure) Faulty AMM 6PC. Spare part not yet available. ETR to be provided INC401730 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/5/2020 4:26 16:22:31 Power Generator Failure (Engine Knocking ) Talkpool team broke the genset. ETR to be provided by them INC401734 HAIDS223 KA_VIO Sud ZTE 2G+3G C O&M FUEL 7/5/2020 5:05 15:43:31 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( July 5th 2020) at 10:00 am. Hybrid Talkpool team support required before refueling. INC401909 HDC171 GROS_MORNE Artibonite Ericsson 2G D O&M_Fuel 7/5/2020 14:08 6:40:31 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/05/2020 at 06h28 PM. Feedback is expected from them INC401910 HDO655 UN_DELTA_CAMP_COW Port-au-Prince Huawei 2G+3G C Talkpool 7/5/2020 14:19 6:29:31 Power Generator failure (Indeterminate) Access cannot be provided during the weekend, site is located in the UN Camp. INC401848 HDC270 CRETE_A_PIEROT Artibonite Ericsson 3G B Talkpool 7/5/2020 15:10 5:38:31 Power Generator failure (Indeterminate) TX team was on the site but confirmed power issue. Power team has been informed. ETA: Not yet available INC401931 HAIDO301 BONNET Ouest Huawei 2G+3G+LTE A O&M_Fuel 7/5/2020 17:04 3:44:31 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/05/2020 at 08h15 PM. Feedback is expected from them INC401931 HAIDO302 GANTHIER Ouest Huawei 2G+3G+LTE A O&M_Fuel 7/5/2020 17:04 3:44:31 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO301 INC401871 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 7/5/2020 17:30 3:18:31 Fuel Generator failure (Fuel issue) Fuel team is informed, 07/05/2020 06:55 pm ETA to be provided. INC401873 HAIDO610 SANTO_25 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/5/2020 17:54 2:54:31 Power Generator failure (Indeterminate) Due to heavy rain , team cannot reach the site now , ETR to be provided INC401949 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/5/2020 19:45 1:03:31 Power Generator failure (Indeterminate) Team has been informed , ETA 20:10 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool July 6th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 6th INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security July 6th INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 8th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image006.png Type: image/png Size: 4081 bytes Desc: image006.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image007.jpg Type: image/jpeg Size: 2390 bytes Desc: image007.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image008.jpg Type: image/jpeg Size: 10377 bytes Desc: image008.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 2390 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 12 07:37:07 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 12 Jul 2020 13:37:07 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM Message-ID: Hello All, Received the NOC hourly report done at 9:00 AM Sites off air by Class Class A B C D Total Total 10 8 3 20 41 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 22 5 1 0 25 ZTE 4 5 3 1 5 Huawei 11 11 9 1 11 Network 37 21 13 2 41 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 4 0 5 9 41 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 517:57:25 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 357:18:25 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 156:53:25 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 136:59:25 RBS RBS Fault (DUW failure) Spare DUW already collected , RNC team is working on another 1st, ETR to be provided INC403643 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 7/8/2020 18:12 87:23:25 Power Power Failure (Indeterminate) Rectifiers faulty needed to be replaced. Follow up is ongoing INC403589 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/8/2020 19:10 86:25:25 Transmission Transmission (RAU failure) Faulty RAU needed to be replaced. Spare not yet available INC403832 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 7/9/2020 5:14 76:21:25 Power Generator failure (Faulty board) PC Board faulty. Spare requested. Follow up is ongoing INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 7/9/2020 8:30 73:05:25 RBS RBS Fault (DUW failure) DUW already collected. Replacement is scheduled for July 12 INC404309 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 63:07:25 Power Generator failure (Faulty board) PC Board faulty. Spare requested. Follow up is ongoing INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 63:03:25 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC404333 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/9/2020 18:54 62:41:25 Power Generator failure (Indeterminate) Assessment report submitted. Waiting for genset approval from Digicel. INC404941 HDC028 KISS IN HOTEL Artibonite Huawei 2G+3G A Talkpool 7/10/2020 19:56 37:39:25 Power Generator failure (High temperature) Faulty radiator and can no longer be used. ETR to be shared INC404878 HDS225 NERETTE Sud Ericsson 2G B Talkpool 7/10/2020 20:58 36:37:25 Power Generator Failure (Head Cylinder faulty) Head cylinder is faulty, spare is being arranged from PAP. ETA not provided yet. INC404878 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 7/10/2020 20:58 36:37:25 Dependent Affected by the power issue at the main site Affected by HDS225 INC404878 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 7/10/2020 20:58 36:37:25 Dependent Affected by the power issue at the main site Affected by HDS225 INC405213 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/11/2020 13:17 20:18:25 Power Generator Failure (Faulty solenoid) PC board frozen and faulty solenoid. Feedback expected from Talkpool to fro replacement. ETR to be provided INC405293 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C O&M FUEL 7/11/2020 21:37 11:58:25 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/12/2020 at 08:59AM. ETR will be provided. INC404225 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/11/2020 22:10 11:25:25 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC405372 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/11/2020 23:11 10:24:25 Fuel Generator failure (Fuel issue) Portable genset out of fuel. Team is on site INC405372 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/11/2020 23:11 10:24:25 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO592 INC405383 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 7/12/2020 0:42 8:53:25 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC405386 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A O&M Fuel 7/12/2020 0:49 8:46:25 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/12/2020) at 9:13 AM. ETR will be provided by them. INC405413 HDC212 DOMOND Centre Ericsson 2G D Talkpool 7/12/2020 1:30 8:05:25 Power Generator failure (Indeterminate) Portable genset is out fuel, follow up is ongoing with TP team INC405413 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 7/12/2020 1:30 8:05:25 Dependent Affected by the power issue at the main site Affected by HDC212 INC405415 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 7/12/2020 2:22 7:13:25 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC405393 HDS262 LAROUX_PAYS Sud Ericsson 2G D Talkpool 7/12/2020 3:02 6:33:25 Power Generator failure (Indeterminate) Team is working on site. INC405523 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/12/2020 6:02 3:33:25 Power Power Failure (Solar System failure) Solar site, site will be up with sunrise INC402907 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/12/2020 6:06 3:29:25 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 3:20:25 Power Generator failure (Indeterminate) Team is working on site. INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 3G C Talkpool 7/12/2020 6:28 3:07:25 Power Generator failure (Indeterminate) Engine suspected blocked, waiting for confirmation. INC405519 HAIDO629 DOURETTE Ouest Huawei 2G+3G+LTE+TDD A O&M FUEL 7/12/2020 7:38 1:57:25 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/12/2020 at 08:50AM. ETR will be provided. INC405519 HAIDO121 KENSKOFF_67 Ouest Huawei 2G+3G D O&M FUEL 7/12/2020 7:38 1:57:25 Dependent Affected by Fuel issue at the main site Affected by HDO629 INC405445 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/12/2020 7:58 1:37:25 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 11:30 AM INC405445 HDC258 MARMELADE Artibonite Ericsson 2G+3G C Talkpool 7/12/2020 7:58 1:37:25 Dependent Affected by the power issue at the main site Affected by HDC271 INC405445 HDC364 BELLEVUE_MARMELADE Artibonite Ericsson 2G D Talkpool 7/12/2020 7:58 1:37:25 Dependent Affected by the power issue at the main site Affected by HDC271 INC405449 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/12/2020 8:22 1:13:25 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC405530 HDO180 CARIDAD Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/12/2020 8:35 1:00:25 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 11:15h INC405530 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/12/2020 8:35 1:00:25 Dependent Affected by the power issue at the main site Affected by HAIDO180. INC405530 HDO012 BOLOSSE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/12/2020 8:35 1:00:25 Dependent Affected by the power issue at the main site Affected by HAIDO180. INC405453 HAIDO169 L'UNION_MATERIAUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/12/2020 9:10 0:25:25 Power Generator failure (Indeterminate) Team has been informed. ETA to be provided INC405456 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 7/12/2020 9:14 0:21:25 Power Generator failure (Indeterminate) Team has been informed. ETA to be provided ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue now, the access is okay now. Fuel team will arrange to reach the site. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 12 07:44:23 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 12 Jul 2020 13:44:23 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 704:17:39 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel T team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 578:20:39 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 262:08:39 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Digicel 7/4/2020 15:12 186:31:39 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 2G B Talkpool 7/6/2020 16:36 137:07:39 RBS RBS Fault (DUW failure) Spare DUW already collected , RNC team is working on another 1st, ETR to be provided INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 117:53:39 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402916 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 12:00 117:43:39 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 117:43:39 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403407 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Talkpool 7/8/2020 10:58 94:45:39 Power Power Failure (DC Converter Failure) Dc converter faulty. Spare not yet already collected at WH. ETR not provided yet INC403668 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/8/2020 20:50 84:53:39 RBS RBS Fault (RUS failure) Faulty RUS must be replaced. ETR to be provided INC403728 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/9/2020 0:50 80:53:39 Power Power Failure ( ATS Failure) ATS is faulty , waiting for next update INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 7/10/2020 9:05 48:38:39 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel RAN team INC404298 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 7/11/2020 2:14 31:29:39 Power Power Failure (Solar System failure) Low voltage on the solar system. Sector will get back once the solar batteries are fully charged INC405058 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 7/11/2020 7:48 25:55:39 RBS RBS Fault ( DUG Failure) DUG faulty, spare requested, follow up is ongoing. INC405063 HDN210 PILATE Nord Ericsson 2G D Talkpool 7/11/2020 9:30 24:13:39 Dependent Affected by the TX issue at the main site Affected by the TX issue at HDN244. INC405063 HDN260 PREVAL Nord Ericsson 2G B Talkpool 7/11/2020 9:30 24:13:39 Dependent Affected by the TX issue at the main site Affected by the TX issue at HDN244. INC405063 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 7/11/2020 9:30 24:13:39 Dependent Affected by the TX issue at the main site Affected by the TX issue at HDN244. INC405268 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/11/2020 18:30 15:13:39 RBS RBS Fault (Indeterminate) Radio is faulty, follow up is ongoing. INC405406 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 7/11/2020 23:58 9:45:39 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC405405 HDC320 TRIANON Centre Ericsson 2G D Talkpool 7/11/2020 23:58 9:45:39 RBS RBS Fault (Indeterminate) RUS01B8 faulty// RUS01B8 spare needed INC404216 HAIDO660 DELMAS 41 Port-au-Prince Huawei 3G D Talkpool 7/12/2020 0:31 9:12:39 Power Generator Failure (Overloaded) Radios down due to team has turned off his circuit breaker due low capacity of the genset INC405394 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 3G B Talkpool 7/12/2020 3:22 6:21:39 RBS RBS Fault (Indeterminate) Talkpool is not able to provide update. INC405400 HGA038 MORNE_BETE Nippes Ericsson 2G C Talkpool 7/12/2020 5:16 4:27:39 RBS RBS Fault (Indeterminate) Team is informed, ETA 9:45 AM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 12 09:29:33 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 12 Jul 2020 15:29:33 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 9 11 4 20 44 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 22 5 1 0 25 ZTE 9 10 4 0 10 Huawei 9 9 8 1 9 Network 40 24 13 1 44 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 2 0 5 13 44 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 519:50:00 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 359:11:00 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 158:46:00 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 138:52:00 RBS RBS Fault (DUW failure) Spare DUW already collected , RNC team is working on another 1st, ETR to be provided INC403643 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 7/8/2020 18:12 89:16:00 Power Power Failure (Indeterminate) Rectifiers faulty needed to be replaced. Follow up is ongoing INC403589 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/8/2020 19:10 88:18:00 Transmission Transmission (RAU failure) Faulty RAU needed to be replaced. Spare not yet available INC403832 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 7/9/2020 5:14 78:14:00 Power Generator failure (Faulty board) PC Board faulty. Spare requested. Follow up is ongoing INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 7/9/2020 8:30 74:58:00 RBS RBS Fault (DUW failure) The DUW collected was also defective. A new request has been made for another one INC404309 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 65:00:00 Power Generator failure (Faulty board) PC Board faulty. Spare requested. Follow up is ongoing INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 64:56:00 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC404333 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/9/2020 18:54 64:34:00 Power Generator failure (Indeterminate) Assessment report submitted. Waiting for genset approval from Digicel. INC404878 HDS225 NERETTE Sud Ericsson 2G B Talkpool 7/10/2020 20:58 38:30:00 Power Generator Failure (Head Cylinder faulty) Head cylinder is faulty, spare is being arranged from PAP. ETA not provided yet. INC404878 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 7/10/2020 20:58 38:30:00 Dependent Affected by the power issue at the main site Affected by HDS225 INC404878 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 7/10/2020 20:58 38:30:00 Dependent Affected by the power issue at the main site Affected by HDS225 INC405213 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/11/2020 13:17 22:11:00 Power Generator Failure (Faulty solenoid) PC board frozen and faulty solenoid. Feedback expected from Talkpool to fro replacement. ETR to be provided INC405293 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C O&M FUEL 7/11/2020 21:37 13:51:00 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/12/2020 at 08:59AM. ETR will be provided. INC405383 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 7/12/2020 0:42 10:46:00 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC405413 HDC212 DOMOND Centre Ericsson 2G D Talkpool 7/12/2020 1:30 9:58:00 Power Generator failure (Indeterminate) Portable genset is out fuel, follow up is ongoing with TP team INC405413 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 7/12/2020 1:30 9:58:00 Dependent Affected by the power issue at the main site Affected by HDC212 INC405415 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 7/12/2020 2:22 9:06:00 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC405393 HDS262 LAROUX_PAYS Sud Ericsson 2G D Talkpool 7/12/2020 3:02 8:26:00 Power Generator failure (Indeterminate) Team still is working on site. INC402907 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/12/2020 6:06 5:22:00 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 5:13:00 Power Generator failure (Indeterminate) Team still is working on site. INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 3G C Talkpool 7/12/2020 6:28 5:00:00 Power Generator failure (Indeterminate) Engine suspected blocked, waiting for confirmation. INC405346 HAIDO629 DOURETTE Ouest Huawei 2G+3G+LTE+TDD A O&M FUEL 7/12/2020 7:38 3:50:00 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/12/2020 at 08:50AM. ETR will be provided. INC405346 HAIDO121 KENSKOFF_67 Ouest Huawei 2G+3G D O&M FUEL 7/12/2020 7:38 3:50:00 Dependent Affected by Fuel issue at the main site Affected by HDO629 INC405445 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/12/2020 7:58 3:30:00 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 11:30 AM INC405445 HDC258 MARMELADE Artibonite Ericsson 2G+3G C Talkpool 7/12/2020 7:58 3:30:00 Dependent Affected by the power issue at the main site Affected by HDC271 INC405445 HDC364 BELLEVUE_MARMELADE Artibonite Ericsson 2G D Talkpool 7/12/2020 7:58 3:30:00 Dependent Affected by the power issue at the main site Affected by HDC271 INC405449 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/12/2020 8:22 3:06:00 Power Generator failure (Indeterminate) Portable genset is out fuel, follow up is ongoing with TP team INC405530 HDO180 CARIDAD Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/12/2020 8:35 2:53:00 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 11:15h INC405530 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/12/2020 8:35 2:53:00 Dependent Affected by the power issue at the main site Affected by HAIDO180. INC405530 HDO012 BOLOSSE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/12/2020 8:35 2:53:00 Dependent Affected by the power issue at the main site Affected by HAIDO180. INC405453 HAIDO169 L'UNION_MATERIAUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/12/2020 9:10 2:18:00 Power Generator failure (Indeterminate) Faulty Hanes cable must be replaced. ETR to be provided INC405540 HAIGA130 PREVILE Grande-Anse ZTE 2G+3G B Talkpool 7/12/2020 9:38 1:50:00 Power Generator failure (Indeterminate) Team has been dispatched. ETA 12:30 PM INC405540 HAIGA150 PREVILE_II Grande-Anse ZTE 2G+3G B Talkpool 7/12/2020 9:38 1:50:00 Dependent Affected by the power issue at the main site Affected by HGA130 INC405540 HAIGA101 MORON Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 9:38 1:50:00 Dependent Affected by the power issue at the main site Affected by HGA130 INC405540 HAIGA100 MARFRANC Grande-Anse ZTE 2G+3G B Talkpool 7/12/2020 9:38 1:50:00 Dependent Affected by the power issue at the main site Affected by HGA130 INC405427 HAIDS111 COLLEGE_HORACE Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 9:45 1:43:00 Dependent Affected by the power issue at the main site Affected by HDS114 INC405427 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 9:45 1:43:00 Dependent Affected by the power issue at the main site Affected by HDS114 INC405462 HAIDO549 LIZON_22 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/12/2020 9:49 1:39:00 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 11:50h INC405465 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/12/2020 10:03 1:25:00 Power Generator failure (Indeterminate) Portable genset is out of fuel. Next update to share when available INC405554 HDN238 PIGNON_II Nord Ericsson 2G D Talkpool 7/12/2020 10:38 0:50:00 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC405552 HDN247 CLAIRICE Nord Ericsson 2G D Talkpool 7/12/2020 10:50 0:38:00 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 12:20 PM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue now, the access is okay now. Fuel team will arrange to reach the site. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 12 10:43:36 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 12 Jul 2020 16:43:36 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 707:16:38 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel T team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 581:19:38 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 265:07:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Digicel 7/4/2020 15:12 189:30:38 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 120:52:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402916 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 12:00 120:42:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 120:42:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403407 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Talkpool 7/8/2020 10:58 97:44:38 Power Power Failure (DC Converter Failure) Dc converter faulty. Spare not yet already collected at WH. ETR not provided yet INC403668 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/8/2020 20:50 87:52:38 RBS RBS Fault (RUS failure) Faulty RUS must be replaced. ETR to be provided INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 7/10/2020 9:05 51:37:38 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel RAN team INC404298 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 7/11/2020 2:14 34:28:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Sector will get back once the solar batteries are fully charged INC405058 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 7/11/2020 7:48 28:54:38 RBS RBS Fault ( DUG Failure) DUG faulty, spare requested, follow up is ongoing. INC405063 HDN210 PILATE Nord Ericsson 2G D Talkpool 7/11/2020 9:30 27:12:38 Dependent Affected by the TX issue at the main site Affected by the TX issue at HDN244. INC405063 HDN260 PREVAL Nord Ericsson 2G B Talkpool 7/11/2020 9:30 27:12:38 Dependent Affected by the TX issue at the main site Affected by the TX issue at HDN244. INC405063 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 7/11/2020 9:30 27:12:38 Dependent Affected by the TX issue at the main site Affected by the TX issue at HDN244. INC405268 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/11/2020 18:30 18:12:38 RBS RBS Fault (Indeterminate) Radio is faulty, follow up is ongoing. INC405088 HDC320 TRIANON Centre Ericsson 2G D Talkpool 7/11/2020 23:58 12:44:38 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available. INC404216 HAIDO660 DELMAS 41 Port-au-Prince Huawei 3G D Talkpool 7/12/2020 0:31 12:11:38 Power Generator Failure (Overloaded) Radios down due to team has turned off his circuit breaker due low capacity of the genset INC405400 HGA038 MORNE_BETE Nippes Ericsson 2G C Talkpool 7/12/2020 5:16 7:26:38 RBS RBS Fault (Indeterminate) Team is working on site. INC404225 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/12/2020 10:32 2:10:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Sector will get back once the solar batteries are fully charged INC405523 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/12/2020 10:46 1:56:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Sector will get back once the solar batteries are fully charged INC402907 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/12/2020 11:12 1:30:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Sector will get back once the solar batteries are fully charged INC405482 HDC210 LABACIE Centre Ericsson 2G D Talkpool 7/12/2020 11:36 1:06:38 RBS RBS Fault (Indeterminate) Team has been dispatched and ETA will be shared soon Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 12 10:44:12 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 12 Jul 2020 16:44:12 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 12:00 PM. In-Reply-To: References: Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 12:00 PM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC405563 HDC006 PORTAIL_GUEPE Nord Huawei B O&M Fuel 7/12/20 11:03 AM 1:36:13 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/12/2020) at 12:20 PM. ETR will be provided by them. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 12 12:16:12 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 12 Jul 2020 18:16:12 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM Message-ID: Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 10 11 2 10 33 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 5 1 0 16 ZTE 9 10 5 1 10 Huawei 7 7 6 1 7 Network 29 22 12 2 33 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 19 0 0 5 9 33 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 522:36:44 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 361:57:44 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 161:32:44 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 141:38:44 RBS RBS Fault (DUW failure) The DUW collected was also defective. A new request has been made for another one INC403589 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/8/2020 19:10 91:04:44 Transmission Transmission (RAU failure) The RAU collected was also defective. A new request has been made for another one INC403832 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 7/9/2020 5:14 81:00:44 Power Generator failure (Faulty board) PC Board faulty. Spare requested. Follow up is ongoing INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 7/9/2020 8:30 77:44:44 RBS RBS Fault (DUW failure) The DUW collected was also defective. A new request has been made for another one INC404309 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 67:46:44 Power Generator failure (Faulty board) PC Board faulty. Spare requested. Follow up is ongoing INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 67:42:44 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC404333 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/9/2020 18:54 67:20:44 Power Generator failure (Indeterminate) Assessment report submitted. Waiting for genset approval from Digicel. INC404941 HDC028 KISS IN HOTEL Artibonite Huawei 2G+3G A Talkpool 7/10/2020 19:56 42:18:44 Power Generator failure (High temperature) Faulty radiator and can no longer be used. ETR to be shared INC404878 HDS225 NERETTE Sud Ericsson 2G B Talkpool 7/10/2020 20:58 41:16:44 Power Generator Failure (Head Cylinder faulty) Head cylinder is faulty, spare is being arranged from PAP. ETA not provided yet. INC404878 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 7/10/2020 20:58 41:16:44 Dependent Affected by the power issue at the main site Affected by HDS225 INC404878 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 7/10/2020 20:58 41:16:44 Dependent Affected by the power issue at the main site Affected by HDS225 INC405213 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/11/2020 13:17 24:57:44 Power Generator Failure (Faulty solenoid) PC board frozen and faulty solenoid. Feedback expected from Talkpool to fro replacement. ETR to be provided INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 7:59:44 Power Generator Failure (Engine Knocking ) Talkpool has to provide the plan of recovery INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 3G C Talkpool 7/12/2020 6:28 7:46:44 Power Generator failure (Indeterminate) Talkpool has to provide the plan of recovery INC405449 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/12/2020 8:22 5:52:44 Power Generator failure (Indeterminate) Portable genset is out fuel, follow up is ongoing with TP team INC405530 HDO180 CARIDAD Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/12/2020 8:35 5:39:44 Power Generator failure (Radiator failure) Faulty radiator must be replaced. Next update to share when available INC405530 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/12/2020 8:35 5:39:44 Dependent Affected by the power issue at the main site Affected by HAIDO180. INC405530 HDO012 BOLOSSE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/12/2020 8:35 5:39:44 Dependent Affected by the power issue at the main site Affected by HAIDO180. INC405453 HAIDO169 L'UNION_MATERIAUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/12/2020 9:10 5:04:44 Power Generator failure (Indeterminate) Faulty Hanes cable must be replaced. ETR to be provided INC405540 HAIGA130 PREVILE Grande-Anse ZTE 2G+3G B Talkpool 7/12/2020 9:38 4:36:44 Power Generator failure (Indeterminate) Team is working on site. INC405540 HAIGA150 PREVILE_II Grande-Anse ZTE 2G+3G B Talkpool 7/12/2020 9:38 4:36:44 Dependent Affected by the power issue at the main site Affected by HGA130 INC405540 HAIGA101 MORON Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 9:38 4:36:44 Dependent Affected by the power issue at the main site Affected by HGA130 INC405540 HAIGA100 MARFRANC Grande-Anse ZTE 2G+3G B Talkpool 7/12/2020 9:38 4:36:44 Dependent Affected by the power issue at the main site Affected by HGA130 INC405427 HAIDS111 COLLEGE_HORACE Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 9:45 4:29:44 Dependent Affected by the power issue at the main site Affected by HDS114 INC405427 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 9:45 4:29:44 Dependent Affected by the power issue at the main site Affected by HDS114 INC405477 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/12/2020 11:06 3:08:44 Power Generator failure (Indeterminate) Team has been dispatched. ETA 04:30 PM INC405570 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 7/12/2020 11:50 2:24:44 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 2:45 PM INC405601 HAIDO627 MOREAU_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 7/12/2020 13:00 1:14:44 Power Generator failure (Indeterminate) Team has been informed. ETA to be provided INC405589 HAIDO189 LA_PEPINIERE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/12/2020 13:36 0:38:44 Power Generator failure (Indeterminate) Team has been informed. ETA to be provided INC405591 HDS009 CYVADIER Sud-Est Ericsson 2G+3G B Talkpool 7/12/2020 13:47 0:27:44 Power Generator failure (Indeterminate) Team has been dispatched. ETA to be provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue now, the access is okay now. Fuel team will arrange to reach the site. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 12 12:20:37 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 12 Jul 2020 18:20:37 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 02:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 02:00 PM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC405563 HDC006 PORTAIL_GUEPE Nord Huawei B O&M Fuel 7/12/20 11:03 AM 3:12:43 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/12/2020) at 12:20 PM. ETR will be provided by them. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 12 12:22:35 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 12 Jul 2020 18:22:35 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (02:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 02:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404216 HAIDO660 DELMAS 41 Port-au-Prince Huawei 3G D Talkpool 7/12/2020 0:31 13:50:41 Power Generator Failure (Overloaded) Radios down due to team has turned off his circuit breaker due low capacity of the genset INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 708:55:41 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel T team has been requested also for E1 issue. Next update will be shared as soon as possible INC403407 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Talkpool 7/8/2020 10:58 99:23:41 Power Power Failure (DC Converter Failure) Dc converter faulty. Spare not yet already collected at WH. ETR not provided yet INC405058 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 7/11/2020 7:48 30:33:41 RBS RBS Fault ( DUG Failure) DUG faulty, spare requested, follow up is ongoing. INC405268 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/11/2020 18:30 19:51:41 RBS RBS Fault (Indeterminate) Radio is faulty, follow up is ongoing. INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 582:58:41 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 266:46:41 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Digicel 7/4/2020 15:12 191:09:41 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 122:31:41 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402916 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 12:00 122:21:41 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 122:21:41 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403668 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/8/2020 20:50 89:31:41 RBS RBS Fault (RUS failure) Faulty RUS must be replaced. ETR to be provided INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 7/10/2020 9:05 53:16:41 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel RAN team INC404298 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 7/11/2020 2:14 36:07:41 Power Power Failure (Solar System failure) Low voltage on the solar system. Sector will get back once the solar batteries are fully charged INC405063 HDN210 PILATE Nord Ericsson 2G D Talkpool 7/11/2020 9:30 28:51:41 Dependent Affected by the TX issue at the main site Affected by the TX issue at HDN244. INC405063 HDN260 PREVAL Nord Ericsson 2G B Talkpool 7/11/2020 9:30 28:51:41 Dependent Affected by the TX issue at the main site Affected by the TX issue at HDN244. INC405063 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 7/11/2020 9:30 28:51:41 Dependent Affected by the TX issue at the main site Affected by the TX issue at HDN244. INC404225 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/12/2020 10:32 3:49:41 Power Power Failure (Solar System failure) Low voltage on the solar system. Sector will get back once the solar batteries are fully charged INC405523 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/12/2020 10:46 3:35:41 Power Power Failure (Solar System failure) Low voltage on the solar system. Sector will get back once the solar batteries are fully charged INC402907 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/12/2020 11:12 3:09:41 Power Power Failure (Solar System failure) Low voltage on the solar system. Sector will get back once the solar batteries are fully charged INC405603 HDC121 POSTE_COUTANT Artibonite Ericsson 2G D Talkpool 7/12/2020 13:00 1:21:41 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 3:45 PM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 12 14:25:10 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 12 Jul 2020 20:25:10 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM Message-ID: Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 10 10 3 11 34 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 14 6 1 0 19 ZTE 5 6 4 0 6 Huawei 9 9 9 0 9 Network 28 21 14 0 34 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 19 0 2 6 7 34 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 524:45:27 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 364:06:27 Power Power Failure (Indeterminate) Team is working on site INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 163:41:27 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 143:47:27 RBS RBS Fault (DUW failure) The DUW collected was also defective. A new request has been made for another one INC403589 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/8/2020 19:10 93:13:27 Transmission Transmission (RAU failure) The RAU collected was also defective. A new request has been made for another one INC403832 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 7/9/2020 5:14 83:09:27 Power Generator failure (Faulty board) PC Board faulty. Spare requested. Follow up is ongoing INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 7/9/2020 8:30 79:53:27 RBS RBS Fault (DUW failure) The DUW collected was also defective. A new request has been made for another one INC404309 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 69:55:27 Power Generator failure (Faulty board) PC Board faulty. Spare requested. Follow up is ongoing INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 69:51:27 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC404333 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/9/2020 18:54 69:29:27 Power Generator failure (Indeterminate) Assessment report submitted. Waiting for genset approval from Digicel. INC404878 HDS225 NERETTE Sud Ericsson 2G B Talkpool 7/10/2020 20:58 43:25:27 Power Generator Failure (Head Cylinder faulty) Head cylinder is faulty, spare is being arranged from PAP. ETA not provided yet. INC404878 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 7/10/2020 20:58 43:25:27 Dependent Affected by the power issue at the main site Affected by HDS225 INC404878 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 7/10/2020 20:58 43:25:27 Dependent Affected by the power issue at the main site Affected by HDS225 INC405213 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/11/2020 13:17 27:06:27 Power Generator Failure (Faulty solenoid) PC board frozen and faulty solenoid. Feedback expected from Talkpool to fro replacement. ETR to be provided INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 10:08:27 Power Generator Failure (Engine Knocking ) Talkpool has to provide the plan of recovery INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 3G C Talkpool 7/12/2020 6:28 9:55:27 Power Generator failure (Indeterminate) Talkpool has to provide the plan of recovery INC405449 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/12/2020 8:22 8:01:27 Power Generator failure (Indeterminate) Portable genset is out fuel, follow up is ongoing with TP team INC405530 HDO180 CARIDAD Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/12/2020 8:35 7:48:27 Power Generator failure (Radiator failure) Faulty radiator must be replaced. Next update to share when available INC405530 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/12/2020 8:35 7:48:27 Dependent Affected by the power issue at the main site Affected by HAIDO180. INC405530 HDO012 BOLOSSE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/12/2020 8:35 7:48:27 Dependent Affected by the power issue at the main site Affected by HAIDO180. INC405453 HAIDO169 L'UNION_MATERIAUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/12/2020 9:10 7:13:27 Power Generator failure (Indeterminate) Faulty Hanes cable must be replaced. ETR to be provided INC405427 HAIDS111 COLLEGE_HORACE Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 9:45 6:38:27 Dependent Affected by the power issue at the main site Affected by HDS114 INC405427 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 9:45 6:38:27 Dependent Affected by the power issue at the main site Affected by HDS114 INC405477 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/12/2020 11:06 5:17:27 Power Generator failure (Indeterminate) Team has been dispatched. ETA 04:30 PM INC405575 HDN215 ST_RAPHAEL Nord Ericsson 3G B Talkpool 7/12/2020 12:13 4:10:27 Fiber Transmission (Fiber issue) Site affected by the fiber link SDH008(VIGIE)-SDH016(MORNE CABRIT) INC405575 HDN216 PIGNON Nord Ericsson 3G A Talkpool 7/12/2020 12:13 4:10:27 Fiber Transmission (Fiber issue) Site affected by the fiber link SDH008(VIGIE)-SDH016(MORNE CABRIT) INC405614 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 7/12/2020 14:07 2:16:27 Power Generator failure (Indeterminate) Team has been dispatched. ETA 06:10 PM INC405616 HDC327 ROCHE LA COUR LA CEDRAS Artibonite Ericsson 2G D Talkpool 7/12/2020 14:30 1:53:27 Transmission Transmission (Indeterminate) No power issue found on site. TX team has been informed. ETA: 6:45 PM INC405618 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 7/12/2020 14:38 1:45:27 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 4:30 PM INC405622 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/12/2020 15:06 1:17:27 Power Generator failure (Indeterminate) Team has been informed. ETA to be provided INC405622 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/12/2020 15:06 1:17:27 Dependent Affected by the power issue at the main site Affected by HAIDO592. INC405623 HAIDO130 DUPONT Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/12/2020 15:13 1:10:27 Power Generator failure (Indeterminate) Team has been informed. ETA to be provided INC405629 HDC236 MEDE Centre Ericsson 2G C Talkpool 7/12/2020 15:22 1:01:27 Power Generator failure (Radiator failure) Faulty radiator needed to be replaced. Follow up is ongoing INC405635 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/12/2020 15:34 0:49:27 Power Generator failure (Indeterminate) Team has been informed. ETA to be provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue now, the access is okay now. Fuel team will arrange to reach the site. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 12 16:36:12 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 12 Jul 2020 22:36:12 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 713:09:45 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel T team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 587:12:45 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 271:00:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Digicel 7/4/2020 15:12 195:23:45 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 126:45:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402916 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 12:00 126:35:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 126:35:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403407 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Talkpool 7/8/2020 10:58 103:37:45 Power Power Failure (DC Converter Failure) Dc converter faulty. Spare not yet already collected at WH. ETR not provided yet INC403668 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/8/2020 20:50 93:45:45 RBS RBS Fault (RUS failure) Faulty RUS must be replaced. ETR to be provided INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 7/10/2020 9:05 57:30:45 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed. Follow up is ongoing by Digicel RAN team INC404298 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 7/11/2020 2:14 40:21:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sector will get back once the solar batteries are fully charged INC405058 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 7/11/2020 7:48 34:47:45 RBS RBS Fault ( DUG Failure) DUG faulty, spare requested, follow up is ongoing. INC405063 HDN210 PILATE Nord Ericsson 2G D Talkpool 7/11/2020 9:30 33:05:45 Dependent Affected by the TX issue at the main site Affected by the TX issue at HDN244. INC405063 HDN260 PREVAL Nord Ericsson 2G B Talkpool 7/11/2020 9:30 33:05:45 Dependent Affected by the TX issue at the main site Affected by the TX issue at HDN244. INC405063 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 7/11/2020 9:30 33:05:45 Dependent Affected by the TX issue at the main site Affected by the TX issue at HDN244. INC405268 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/11/2020 18:30 24:05:45 RBS RBS Fault (Indeterminate) Radio is faulty, follow up is ongoing. INC405088 HDC320 TRIANON Centre Ericsson 2G D Talkpool 7/11/2020 23:58 18:37:45 RBS RBS Fault (RUS failure) The RUS replaced was also defective. A new request has been made for another one INC404216 HAIDO660 DELMAS 41 Port-au-Prince Huawei 3G D Talkpool 7/12/2020 0:31 18:04:45 Power Generator Failure (Overloaded) Radios down due to team has turned off his circuit breaker due low capacity of the genset INC404225 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/12/2020 10:32 8:03:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sector will get back once the solar batteries are fully charged INC405523 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/12/2020 10:46 7:49:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sector will get back once the solar batteries are fully charged INC402907 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/12/2020 11:12 7:23:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sector will get back once the solar batteries are fully charged INC405482 HDC210 LABACIE Centre Ericsson 2G D Talkpool 7/12/2020 11:36 6:59:45 RBS RBS Fault (Indeterminate) Fan faulty needed to be replaced. Spare not yet available INC405603 HDC121 POSTE_COUTANT Artibonite Ericsson 2G D Talkpool 7/12/2020 13:00 5:35:45 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC405721 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 7/12/2020 17:22 1:13:45 RBS RBS Fault (Indeterminate) Team has been dispatched and ETA will be shared soon INC405724 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 7/12/2020 17:30 1:05:45 RBS RBS Fault (Indeterminate) Team has been dispatched and ETA will be shared soon INC405728 HDS013 ST_CYR Sud-Est Ericsson 2G A Talkpool 7/12/2020 17:40 0:55:45 Power Generator failure (Indeterminate) Team has been dispatched. ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 12 17:38:11 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 12 Jul 2020 23:38:11 +0000 Subject: [Rantt] NOC SITES REPORT updated for this July 12th, 2020 till 7:00 PM. Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this July 12th, 2020 till 7:00 PM. > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 527:54:08 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 166:50:08 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 146:56:08 RBS RBS Fault (DUW failure) The DUW collected was also defective. A new request has been made for another one INC403589 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/8/2020 19:10 96:22:08 Transmission Transmission (RAU failure) The RAU collected was also defective. A new request has been made for another one INC403832 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 7/9/2020 5:14 86:18:08 Power Generator failure (Faulty board) PC Board faulty. Spare requested. Follow up is ongoing INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 7/9/2020 8:30 83:02:08 RBS RBS Fault (DUW failure) The DUW collected was also defective. A new request has been made for another one INC404309 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 73:04:08 Power Generator failure (Faulty board) PC Board faulty. Spare requested. Follow up is ongoing INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 73:00:08 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC404333 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/9/2020 18:54 72:38:08 Power Generator failure (Indeterminate) Assessment report submitted. Waiting for genset approval from Digicel. INC405213 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/11/2020 13:17 30:15:08 Power Generator Failure (Faulty solenoid) PC board frozen and faulty solenoid. Feedback expected from Talkpool to fro replacement. ETR to be provided INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 13:17:08 Power Generator Failure (Engine Knocking ) Talkpool has to provide the plan of recovery INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 3G C Talkpool 7/12/2020 6:28 13:04:08 Power Generator failure (Indeterminate) Talkpool has to provide the plan of recovery INC405449 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/12/2020 8:22 11:10:08 Power Generator failure (Indeterminate) Portable genset is out fuel, follow up is ongoing with TP team INC405530 HDO180 CARIDAD Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/12/2020 8:35 10:57:08 Power Generator failure (Radiator failure) Replacement is ongoing. INC405530 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/12/2020 8:35 10:57:08 Dependent Affected by the power issue at the main site Affected by HAIDO180. INC405530 HDO012 BOLOSSE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/12/2020 8:35 10:57:08 Dependent Affected by the power issue at the main site Affected by HAIDO180. INC405427 HAIDS111 COLLEGE_HORACE Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 9:45 9:47:08 Dependent Affected by the power issue at the main site Affected by HDS114 INC405427 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 9:45 9:47:08 Dependent Affected by the power issue at the main site Affected by HDS114 INC405591 HDS009 CYVADIER Sud-Est Ericsson 2G+3G B Talkpool 7/12/2020 13:47 5:45:08 Power Generator failure (Indeterminate) Talkpool team cannot provide update for this site INC405616 HDC327 ROCHE LA COUR LA CEDRAS Artibonite Ericsson 2G D Talkpool 7/12/2020 14:30 5:02:08 Transmission Transmission (Indeterminate) Talkpool is not managing the team to reach the site INC405618 HDN296 DILAIRE Nord-Est Ericsson 2G D O&M_ Fuel 7/12/2020 14:38 4:54:08 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/12/2020) at 4:25 PM. ETR will be provided by them. INC405622 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/12/2020 15:06 4:26:08 Power Generator failure (Indeterminate) Portable genset is out of fuel. Next update to share when available INC405622 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/12/2020 15:06 4:26:08 Dependent Affected by the power issue at the main site Affected by HAIDO592. INC405563 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B O&M_ Fuel 7/12/2020 15:52 3:40:08 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/12/2020) at 12:20 PM. ETR will be provided by them. INC405719 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 7/12/2020 17:06 2:26:08 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 8:20 PM INC405720 HDC226 MARIN Artibonite Ericsson 2G D Talkpool 7/12/2020 17:06 2:26:08 Dependent Affected by the power issue at the main site Affected by HDC266 INC405651 HDC280 PONT_VINCENT Artibonite Ericsson 2G B Talkpool 7/12/2020 17:42 1:50:08 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC405651 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 7/12/2020 17:42 1:50:08 Dependent Affected by the power issue at the main site Affected by HDC80 INC405738 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/12/2020 18:07 1:25:08 Power Generator failure (Indeterminate) Team has been informed. ETA to be provided INC405737 HAIDO153 BROCHETTE_95 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/12/2020 18:14 1:18:08 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 20:05h INC405739 HAIDO189 LA_PEPINIERE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/12/2020 18:24 1:08:08 Power Generator failure (Indeterminate) Team has been informed. ETA to be provided Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 714:06:08 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel T team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 588:09:08 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 271:57:08 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Digicel 7/4/2020 15:12 196:20:08 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 127:42:08 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402916 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 12:00 127:32:08 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 127:32:08 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403407 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Talkpool 7/8/2020 10:58 104:34:08 Power Power Failure (DC Converter Failure) Dc converter faulty. Spare not yet already collected at WH. ETR not provided yet INC403668 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/8/2020 20:50 94:42:08 RBS RBS Fault (RUS failure) Faulty RUS must be replaced. ETR to be provided INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 7/10/2020 9:05 58:27:08 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed. Follow up is ongoing by Digicel RAN team INC404298 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 7/11/2020 2:14 41:18:08 Power Power Failure (Solar System failure) Low voltage on the solar system. Sector will get back once the solar batteries are fully charged INC405063 HDN210 PILATE Nord Ericsson 2G D Talkpool 7/11/2020 9:30 34:02:08 Dependent Affected by the TX issue at the main site Affected by the TX issue at HDN244. INC405063 HDN260 PREVAL Nord Ericsson 2G B Talkpool 7/11/2020 9:30 34:02:08 Dependent Affected by the TX issue at the main site Affected by the TX issue at HDN244. INC405063 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 7/11/2020 9:30 34:02:08 Dependent Affected by the TX issue at the main site Affected by the TX issue at HDN244. INC405268 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/11/2020 18:30 25:02:08 RBS RBS Fault (Indeterminate) Radio is faulty, follow up is ongoing. INC405088 HDC320 TRIANON Centre Ericsson 2G D Talkpool 7/11/2020 23:58 19:34:08 RBS RBS Fault (RUS failure) The RUS replaced was also defective. A new request has been made for another one INC404216 HAIDO660 DELMAS 41 Port-au-Prince Huawei 3G D Talkpool 7/12/2020 0:31 19:01:08 Power Generator Failure (Overloaded) Radios down due to team has turned off his circuit breaker due low capacity of the genset INC404225 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/12/2020 10:32 9:00:08 Power Power Failure (Solar System failure) Low voltage on the solar system. Sector will get back once the solar batteries are fully charged INC405523 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/12/2020 10:46 8:46:08 Power Power Failure (Solar System failure) Low voltage on the solar system. Sector will get back once the solar batteries are fully charged INC402907 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/12/2020 11:12 8:20:08 Power Power Failure (Solar System failure) Low voltage on the solar system. Sector will get back once the solar batteries are fully charged INC405482 HDC210 LABACIE Centre Ericsson 2G D Talkpool 7/12/2020 11:36 7:56:08 RBS RBS Fault ( High temperature) Fan 48V faulty needed to be replaced. Spare not yet available INC405603 HDC121 POSTE_COUTANT Artibonite Ericsson 2G D Talkpool 7/12/2020 13:00 6:32:08 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC405721 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 7/12/2020 17:22 2:10:08 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC405724 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 7/12/2020 17:30 2:02:08 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC405728 HDS013 ST_CYR Sud-Est Ericsson 2G A Talkpool 7/12/2020 17:40 1:52:08 Power Generator failure (Indeterminate) Team has been dispatched. ETA to be provided Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue now, the access is okay now. Fuel team will arrange to reach the site. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC405426 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 7/12/2020 5:58 7/12/2020 7:50 1:52:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site was up without any intervention INC405426 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 7/12/2020 5:58 7/12/2020 7:50 1:52:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC264 Cascaded Back up with the main site INC405426 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/12/2020 5:58 7/12/2020 7:50 1:52:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC264 Cascaded Back up with the main site INC405426 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/12/2020 5:58 7/12/2020 7:50 1:52:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC264 Cascaded Back up with the main site INC404848 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/12/2020 6:06 7/12/2020 8:53 2:47:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar System failure OK Site is up with the sunrise INC404848 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/12/2020 6:06 7/12/2020 8:53 2:47:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC318 Cascaded Back up with the main site INC405438 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/12/2020 7:30 7/12/2020 8:47 1:17:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar System failure OK Site is up with the sunrise INC405445 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/12/2020 7:58 7/12/2020 11:56 3:58:00 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to fan belt broken OK fan belt replaced, 1/2 gal. of oil added and genset restarted INC405445 HDC258 MARMELADE Artibonite Ericsson 2G+3G C Talkpool 7/12/2020 7:58 7/12/2020 11:56 3:58:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC271 Cascaded Back up with the main site INC405445 HDC364 BELLEVUE_MARMELADE Artibonite Ericsson 2G D Talkpool 7/12/2020 7:58 7/12/2020 11:56 3:58:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC271 Cascaded Back up with the main site INC404225 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/11/2020 22:10 7/12/2020 10:32 12:22:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure Need to be justified Site is up with the sunrise INC405413 HDC212 DOMOND Centre Ericsson 2G D Talkpool 7/12/2020 1:30 7/12/2020 11:54 10:24:00 4:00:00 Not Compliant Power Generator Failure (Engine broken) Engine broken Spare The swapping has been performed INC405413 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 7/12/2020 1:30 7/12/2020 11:54 10:24:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC212 Cascaded Back up with the main site INC405554 HDN238 PIGNON_II Nord Ericsson 2G D Talkpool 7/12/2020 10:38 7/12/2020 12:27 1:49:00 4:00:00 Compliant RBS RBS Fault (BFU Failure) BFU Failure OK Power reset on BFU INC405552 HDN247 CLAIRICE Nord Ericsson 2G D Talkpool 7/12/2020 10:50 7/12/2020 11:52 1:02:00 4:00:00 Compliant Power Generator Failure (Unexpected shut down alarm) Unexpected engine due to loose contact OK Loose contact fixed and genset restarted on auto mode INC405386 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A O&M Fuel 7/12/2020 0:49 7/12/2020 13:02 12:13:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted INC405415 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 7/12/2020 2:22 7/12/2020 13:58 11:36:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Feedback is expected from the concerned team INC405383 HDO346 GERMAIN Ouest Ericsson 2G D O&M Fuel 7/12/2020 0:42 7/12/2020 13:49 13:07:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted INC404941 HDC028 KISS IN HOTEL Artibonite Huawei 2G+3G A Talkpool 7/10/2020 19:56 7/12/2020 15:04 43:08:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature due to radiator issue Spare Radiator has been replaced INC403643 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 7/8/2020 18:12 7/12/2020 14:06 91:54:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Rectifier faulty Spare Rectifier has been replaced INC405570 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 7/12/2020 11:50 7/12/2020 15:40 3:50:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Feedback is expected from the concerned team INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 7/12/2020 17:00 364:43:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate OK Feedback is expected from the concerned team INC405629 HDC236 MEDE Centre Ericsson 2G C Talkpool 7/12/2020 15:22 7/12/2020 17:20 1:58:00 4:00:00 Compliant Power Generator failure (Radiator failure) Faulty radiator Spare Radiator has been replaced INC405575 HDN215 ST_RAPHAEL Nord Ericsson 3G B Talkpool 7/12/2020 12:13 7/12/2020 17:42 5:29:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Site affected by the fiber link SDH008(VIGIE)-SDH016(MORNE CABRIT) Cascaded Site back up after link restoration INC405575 HDN216 PIGNON Nord Ericsson 3G A Talkpool 7/12/2020 12:13 7/12/2020 17:42 5:29:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Site affected by the fiber link SDH008(VIGIE)-SDH016(MORNE CABRIT) Cascaded Site back up after link restoration INC405277 HAIDO291 DELMAS_3 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/11/2020 19:38 7/12/2020 7:40 12:02:00 4:00:00 Not Compliant Power Generator failure(Emergency Stop Button Pressed ) Emergency button pressed Need to be justified Emergency button has been undressed INC405371 HAIDO156 BUTTE_BOYER Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/11/2020 22:20 7/12/2020 7:15 8:55:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Oil sensor was disconnected Access_Guardian Oil sensor has been fixed INC405381 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE D Talkpool 7/12/2020 0:37 7/12/2020 9:15 8:38:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Genset was stopped by Digicel fiber team Need to be justified Genset has been restarted INC405372 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/11/2020 23:11 7/12/2020 10:05 10:54:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Portable genset out of fuel. Fuel Delivery Delay 7 gallons of fuel added and genset restarted INC405372 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/11/2020 23:11 7/12/2020 10:05 10:54:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO592. Cascaded Back on air with the main site INC405456 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/12/2020 9:14 7/12/2020 9:37 0:23:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Back on air without intervention INC405462 HAIDO549 LIZON_22 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/12/2020 9:49 7/12/2020 12:30 2:41:00 4:00:00 Compliant Power Generator failure (Low Voltage) Low voltage OK Genset has been restarted INC405465 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/12/2020 10:03 7/12/2020 13:10 3:07:00 4:00:00 Compliant Power Generator failure (Indeterminate) Portable genset is out of fuel. OK 7 gallons of fuel added and genset restarted INC405582 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/12/2020 12:15 7/12/2020 13:51 1:36:00 4:00:00 Compliant Power Generator failure (Battery Failure) The terminal was loose OK Terminal has been fixed and genset restarted INC405601 HAIDO627 MOREAU_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/12/2020 13:00 7/12/2020 15:11 2:11:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Back on air without intervention INC405589 HAIDO189 LA_PEPINIERE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/12/2020 13:36 7/12/2020 16:05 2:29:00 4:00:00 Compliant Power Generator failure (Battery Failure) The terminal was loose OK Terminal has been fixed and genset restarted INC405623 HAIDO130 DUPONT Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/12/2020 15:13 7/12/2020 16:44 1:31:00 4:00:00 Compliant Power Generator failure (High temperature) Radiator was dirty OK Radiator cleaned and 0.75 gallon of water added INC405453 HAIDO169 L'UNION_MATERIAUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/12/2020 9:10 7/12/2020 17:45 8:35:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Pending Spare RCA and resolution details still pending from the contractor INC405635 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/12/2020 15:34 7/12/2020 18:30 2:56:00 4:00:00 Compliant Power Generator failure (Indeterminate) Pending OK RCA and resolution details still pending from the contractor INC405387 HDO446 DAN GRIYEN Ouest Ericsson 2G D Talkpool 7/12/2020 1:16 7/12/2020 8:09 6:53:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature on the working genset Need to be justified 1 gallon of coolant added ten genset restarted INC405425 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/12/2020 5:52 7/12/2020 9:47 3:55:00 4:00:00 Compliant Power Generator Failure ( Fail to start) Genset failed to start OK The genset has been restarted INC405393 HDS262 LAROUX_PAYS Sud Ericsson 2G D Talkpool 7/12/2020 3:02 7/12/2020 11:34 8:32:00 4:00:00 Not Compliant Power Generator failure (Low Voltage) DC low voltage Need to be justified Reset alarm and genset restarted INC405293 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C O&M FUEL 7/11/2020 21:37 7/12/2020 13:43 16:06:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Genset out of fuel Fuel Delivery Delay Fuel added INC405346 HAIDO629 DOURETTE Ouest Huawei 2G+3G+LTE A O&M FUEL 7/12/2020 7:38 7/12/2020 12:49 5:11:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Genset out of fuel Fuel Delivery Delay 20 gal Fuel added INC405346 HAIDO121 KENSKOFF_67 Ouest Huawei 2G+3G D O&M FUEL 7/12/2020 7:38 7/12/2020 12:49 5:11:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Affected by HDO629 Cascaded Back on air with the main site INC405540 HAIGA130 PREVILE Grande-Anse ZTE 2G+3G B Talkpool 7/12/2020 9:38 7/12/2020 16:24 6:46:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature on the working genset Need to be justified 1 gallon of coolant added ten genset restarted INC405540 HAIGA150 PREVILE_II Grande-Anse ZTE 2G+3G B Talkpool 7/12/2020 9:38 7/12/2020 16:24 6:46:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HGA130 Cascaded Back on air with the main site INC405540 HAIGA101 MORON Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 9:38 7/12/2020 16:24 6:46:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HGA130 Cascaded Back on air with the main site INC405540 HAIGA100 MARFRANC Grande-Anse ZTE 2G+3G B Talkpool 7/12/2020 9:38 7/12/2020 16:24 6:46:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HGA130 Cascaded Back on air with the main site INC404878 HDS225 NERETTE Sud Ericsson 2G B Talkpool 7/10/2020 20:58 7/12/2020 16:44 43:46:00 4:00:00 Not Compliant Power Generator Failure (Head Cylinder faulty) Head cylinder is faulty, Need to be justified Head cylinder has been replaced. INC404878 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 7/10/2020 20:58 7/12/2020 16:44 43:46:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS225 Cascaded Back on air with the main site INC404878 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 7/10/2020 20:58 7/12/2020 16:44 43:46:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS225 Cascaded Back on air with the main site INC405477 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/12/2020 11:06 7/12/2020 16:52 5:46:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Pending Need to be justified RCA and resolution details still pending from the contractor INC405614 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 7/12/2020 14:07 7/12/2020 19:02 4:55:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) (Indeterminate) Need to be justified RCA and resolution details still pending from the contractor Cells restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC405295 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 7/11/2020 22:15 7/12/2020 8:42 10:27:00 4:00:00 Not Compliant RBS RBS Fault (RRUS Failure) RRUS Failure Need to be justified Power reset on RRUS INC405407 HDC270 CRETE_A_PIEROT Artibonite Ericsson 2G B Talkpool 7/11/2020 22:22 7/12/2020 8:37 10:15:00 4:00:00 Not Compliant RBS RBS Fault (DUG Failure) DUG Failure Need to be justified Power reset on DUG INC405402 HDC231 NARANG Centre Ericsson 2G D Talkpool 7/11/2020 23:58 7/12/2020 8:46 8:48:00 4:00:00 Not Compliant RBS RBS Fault (DUG Failure) DUG power off Need to be justified DUG power on INC405394 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 3G B Talkpool 7/12/2020 3:22 7/12/2020 14:05 10:43:00 4:00:00 Not Compliant RBS RBS Fault (Rectifier failure) Faulty rectifier Spare Rectifier has been replaced INC405457 HDC210 LABACIE Centre Ericsson 2G D Talkpool 7/12/2020 9:10 7/12/2020 10:56 1:46:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate OK Site was up without any intervention INC405406 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 7/11/2020 23:58 7/12/2020 11:45 11:47:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Jumper cable faulty Spare Jumper cable has been replaced INC403728 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/9/2020 0:50 7/12/2020 11:47 82:57:00 4:00:00 Not Compliant Power Power Failure ( ATS Failure) ATS faulty Spare Feedback is expected from the concerned team INC405629 HDC231 NARANG Centre Ericsson 2G D Talkpool 7/12/2020 15:22 7/12/2020 17:20 1:58:00 4:00:00 Compliant Power Affected by the power issue at the main site Affected by HDC236 Cascaded Back up with the main site INC405640 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 7/12/2020 16:10 7/12/2020 17:55 1:45:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate OK Feedback is expected from the concerned team INC405400 HGA038 MORNE_BETE Nippes Ericsson 2G C Talkpool 7/12/2020 5:16 7/12/2020 13:39 8:23:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) (RUS failure) Need to be justified Rus01b3 replaced INC405058 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 7/11/2020 7:48 7/12/2020 18:35 34:47:00 4:00:00 Not Compliant RBS RBS Fault ( DUG Failure) ( DUG Failure) Spare DUG has been replaced Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 12 18:49:34 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 13 Jul 2020 00:49:34 +0000 Subject: [Rantt] NOC hourly report at 08:00 PM Message-ID: Hello All, Received the NOC hourly report done at 08:00 PM Sites off air by Class Class A B C D Total Total 8 8 2 12 30 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 5 1 0 19 ZTE 4 5 4 0 5 Huawei 6 6 6 2 6 Network 26 16 11 2 30 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 16 2 0 6 6 30 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 529:10:32 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 168:06:32 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 148:12:32 RBS RBS Fault (DUW failure) The DUW collected was also defective. A new request has been made for another one INC403589 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/8/2020 19:10 97:38:32 Transmission Transmission (RAU failure) The RAU collected was also defective. A new request has been made for another one INC403832 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 7/9/2020 5:14 87:34:32 Power Generator failure (Faulty board) PC Board faulty. Spare requested. Follow up is ongoing INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 7/9/2020 8:30 84:18:32 RBS RBS Fault (DUW failure) The DUW collected was also defective. A new request has been made for another one INC404309 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 74:20:32 Power Generator failure (Faulty board) PC Board faulty. Spare requested. Follow up is ongoing INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 74:16:32 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC404333 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/9/2020 18:54 73:54:32 Power Generator failure (Indeterminate) Assessment report submitted. Waiting for genset approval from Digicel. INC405213 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/11/2020 13:17 31:31:32 Power Generator Failure (Faulty solenoid) PC board frozen and faulty solenoid. Next update will be shared on July 12th INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 14:33:32 Power Generator Failure (Engine Knocking ) Talkpool has to provide the plan of recovery INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 3G C Talkpool 7/12/2020 6:28 14:20:32 Power Generator failure (Indeterminate) Talkpool has to provide the plan of recovery INC405449 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/12/2020 8:22 12:26:32 Power Generator failure (Indeterminate) Portable genset is out fuel, follow up is ongoing with TP team INC405427 HAIDS111 COLLEGE_HORACE Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 9:45 11:03:32 Dependent Affected by the power issue at the main site Affected by HDS114 INC405427 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 9:45 11:03:32 Dependent Affected by the power issue at the main site Affected by HDS114 INC405591 HDS009 CYVADIER Sud-Est Ericsson 2G+3G B Talkpool 7/12/2020 13:47 7:01:32 Power Generator failure (Indeterminate) Talkpool team cannot provide update for this site INC405616 HDC327 ROCHE LA COUR LA CEDRAS Artibonite Ericsson 2G D Talkpool 7/12/2020 14:30 6:18:32 RBS RBS Fault (DUG Failure) Faulty DUG needed to be replaced. Spare not yet available INC405618 HDN296 DILAIRE Nord-Est Ericsson 2G D O&M_ Fuel 7/12/2020 14:38 6:10:32 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/12/2020) at 4:25 PM. ETR will be provided by them. INC405622 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/12/2020 15:06 5:42:32 Power Generator failure (Indeterminate) Portable genset is out of fuel. Next update to share when available INC405622 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/12/2020 15:06 5:42:32 Dependent Affected by the power issue at the main site Affected by HAIDO592. INC405563 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B O&M_ Fuel 7/12/2020 15:52 4:56:32 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/12/2020) at 12:20 PM. ETR will be provided by them. INC405719 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 7/12/2020 17:06 3:42:32 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 8:20 PM INC405720 HDC226 MARIN Artibonite Ericsson 2G D Talkpool 7/12/2020 17:06 3:42:32 Dependent Affected by the power issue at the main site Affected by HDC266 INC405651 HDC280 PONT_VINCENT Artibonite Ericsson 2G B Talkpool 7/12/2020 17:42 3:06:32 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 8:45 PM INC405651 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 7/12/2020 17:42 3:06:32 Dependent Affected by the power issue at the main site Affected by HDC80 INC405738 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/12/2020 18:07 2:41:32 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 21:30h INC405739 HAIDO189 LA_PEPINIERE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/12/2020 18:24 2:24:32 Power Generator failure (Indeterminate) Team has been informed. ETA not yet provided INC405523 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/12/2020 18:31 2:17:32 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC405664 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/12/2020 19:22 1:26:32 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC405664 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/12/2020 19:22 1:26:32 Dependent Affected by the power issue at the main site Affected by HDC318 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue now, the access is okay now. Fuel team will arrange to reach the site. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 12 20:37:57 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 13 Jul 2020 02:37:57 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 8 8 3 18 37 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 23 5 1 0 26 ZTE 5 5 4 0 5 Huawei 6 6 6 0 6 Network 34 16 11 0 37 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 2 0 7 8 37 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 530:58:14 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 169:54:14 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 150:00:14 RBS RBS Fault (DUW failure) The DUW collected was also defective. A new request has been made for another one INC403589 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/8/2020 19:10 99:26:14 Transmission Transmission (RAU failure) The RAU collected was also defective. A new request has been made for another one INC403832 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 7/9/2020 5:14 89:22:14 Power Generator failure (Faulty board) PC Board faulty. Spare requested. Follow up is ongoing INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 7/9/2020 8:30 86:06:14 RBS RBS Fault (DUW failure) The DUW collected was also defective. A new request has been made for another one INC404309 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 76:08:14 Power Generator failure (Faulty board) PC Board faulty. Spare requested. Follow up is ongoing INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 76:04:14 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC404333 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/9/2020 18:54 75:42:14 Power Generator failure (Indeterminate) Assessment report submitted. Waiting for genset approval from Digicel. INC405213 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/11/2020 13:17 33:19:14 Power Generator Failure (Faulty solenoid) PC board frozen and faulty solenoid. Next update will be shared on July 12th INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 16:21:14 Power Generator Failure (Engine Knocking ) Team on site to install a portable genset INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 16:08:14 Power Generator Failure (Engine broken) Engine broken ,Talkpool has to provide the plan of recovery INC405449 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/12/2020 8:22 14:14:14 Power Generator failure (Indeterminate) Portable genset is out fuel, follow up is ongoing with TP team INC405427 HAIDS111 COLLEGE_HORACE Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 9:45 12:51:14 Dependent Affected by the power issue at the main site Affected by HDS114 INC405427 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 9:45 12:51:14 Dependent Affected by the power issue at the main site Affected by HDS114 INC405591 HDS009 CYVADIER Sud-Est Ericsson 2G+3G B Talkpool 7/12/2020 13:47 8:49:14 Power Generator failure (Indeterminate) Team working on site INC405616 HDC327 ROCHE LA COUR LA CEDRAS Artibonite Ericsson 2G D Talkpool 7/12/2020 14:30 8:06:14 RBS RBS Fault (DUG Failure) Faulty DUG needed to be replaced. Spare not yet available INC405618 HDN296 DILAIRE Nord-Est Ericsson 2G D O&M_ Fuel 7/12/2020 14:38 7:58:14 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/12/2020) at 4:25 PM. ETR will be provided by them. INC405563 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B O&M_ Fuel 7/12/2020 15:52 6:44:14 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/12/2020) at 12:20 PM. ETR will be provided by them. INC405719 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 7/12/2020 17:06 5:30:14 Power Generator failure (Indeterminate) Site suspected out of fuel. Pictures will be added for confirmation INC405720 HDC226 MARIN Artibonite Ericsson 2G D Talkpool 7/12/2020 17:06 5:30:14 Dependent Affected by the power issue at the main site Affected by HDC266 INC405651 HDC280 PONT_VINCENT Artibonite Ericsson 2G B Talkpool 7/12/2020 17:42 4:54:14 Transmission Transmission (Indeterminate) Team is working on the site INC405651 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 7/12/2020 17:42 4:54:14 Dependent Affected by the Transmission issue at the main site Affected by HDC80 INC405523 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/12/2020 18:31 4:05:14 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC405664 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/12/2020 19:22 3:14:14 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC405664 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/12/2020 19:22 3:14:14 Dependent Affected by the power issue at the main site Affected by HDC318 INC405754 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/12/2020 19:22 3:14:14 Dependent Affected by the power issue at the main site Affected by HDC212 INC405754 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 7/12/2020 19:22 3:14:14 Dependent Affected by the power issue at the main site Affected by HDC212 INC405749 HDO602 THOMASSIN_39 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/12/2020 19:30 3:06:14 Power Power Failure (Indeterminate) Team is aware, ETA 10:40PM. INC404846 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/12/2020 19:47 2:49:14 Power Power Failure (Indeterminate) Solar site, it will be up with solar power INC405754 HDC212 DOMOND Centre Ericsson 2G D Talkpool 7/12/2020 20:06 2:30:14 Power Generator failure (Indeterminate) Team is informed. ETA 10:40 pm INC405755 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/12/2020 20:26 2:10:14 Power Generator failure (Indeterminate) Portable genset is out of fuel . ETR to be provide by Talkpool Team INC405669 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/12/2020 20:26 2:10:14 Power Generator failure (Indeterminate) Talkpool don't manage team to go to the site INC405758 HAIDO456 JUVENAT_5 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/12/2020 21:02 1:34:14 Power Generator failure (Indeterminate) Team cannot provide update. INC405758 HAIDO113 CANAPE-JUVENAT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/12/2020 21:02 1:34:14 Dependent Affected by the power issue at the main site Affected by HDO456 INC405784 HDO559 RUE _LAMY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/12/2020 21:40 0:56:14 Power Power Failure (Indeterminate) Team is aware, ETA to be provided. INC404225 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/12/2020 21:48 0:48:14 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue now, the access is okay now. Fuel team will arrange to reach the site. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 12 20:41:28 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 13 Jul 2020 02:41:28 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (10:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 10:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 717:15:04 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel T team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 591:18:04 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 275:06:04 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Digicel 7/4/2020 15:12 199:29:04 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 130:51:04 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402916 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 12:00 130:41:04 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 130:41:04 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403407 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Talkpool 7/8/2020 10:58 107:43:04 Power Power Failure (DC Converter Failure) Dc converter faulty. Spare not yet already collected at WH. ETR not provided yet INC403668 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/8/2020 20:50 97:51:04 RBS RBS Fault (RUS failure) Faulty RUS must be replaced. ETR to be provided INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 7/10/2020 9:05 61:36:04 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed. Follow up is ongoing by Digicel RAN team INC404298 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 7/11/2020 2:14 44:27:04 Power Power Failure (Solar System failure) Low voltage on the solar system. Sector will get back once the solar batteries are fully charged INC405063 HDN210 PILATE Nord Ericsson 2G D Talkpool 7/11/2020 9:30 37:11:04 Dependent Affected by the TX issue at the main site Affected by the TX issue at HDN244. INC405063 HDN260 PREVAL Nord Ericsson 2G B Talkpool 7/11/2020 9:30 37:11:04 Dependent Affected by the TX issue at the main site Affected by the TX issue at HDN244. INC405063 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 7/11/2020 9:30 37:11:04 Dependent Affected by the TX issue at the main site Affected by the TX issue at HDN244. INC405268 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/11/2020 18:30 28:11:04 RBS RBS Fault (Indeterminate) Radio is faulty, follow up is ongoing. INC404216 HAIDO660 DELMAS 41 Port-au-Prince Huawei 3G D Talkpool 7/12/2020 0:31 22:10:04 Power Generator Failure (Overloaded) Radios down due to team has turned off his circuit breaker due low capacity of the genset INC404225 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/12/2020 10:32 12:09:04 Power Power Failure (Solar System failure) Low voltage on the solar system. Sector will get back once the solar batteries are fully charged INC402907 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/12/2020 11:12 11:29:04 Power Power Failure (Solar System failure) Low voltage on the solar system. Sector will get back once the solar batteries are fully charged INC405603 HDC121 POSTE_COUTANT Artibonite Ericsson 2G D Talkpool 7/12/2020 13:00 9:41:04 RBS RBS Fault (Indeterminate) Faulty RUS01B8. Spare not yet available INC405636 HGA012 BACONOIS Nippes Ericsson 2G D Talkpool 7/12/2020 15:34 7:07:04 RBS RBS Fault (Indeterminate) Team is informed , ETA to be provide INC405724 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 7/12/2020 17:30 5:11:04 RBS RBS Fault (Indeterminate) Faulty DRU. Spare not yet available Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 12 22:28:19 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 13 Jul 2020 04:28:19 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 8 7 4 14 33 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 18 4 2 0 22 ZTE 6 6 4 1 6 Huawei 5 5 5 0 5 Network 29 15 11 1 33 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 2 0 4 4 33 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 532:49:02 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 171:45:02 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC403832 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 7/9/2020 5:14 91:13:02 Power Generator failure (Faulty board) PC Board faulty. Spare requested. Follow up is ongoing INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 7/9/2020 8:30 87:57:02 RBS RBS Fault (DUW failure) The DUW collected was also defective. A new request has been made for another one INC404309 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 77:59:02 Power Generator failure (Faulty board) PC Board faulty. Spare requested. Follow up is ongoing INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 77:55:02 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC404333 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/9/2020 18:54 77:33:02 Power Generator failure (Indeterminate) Assessment report submitted. Waiting for genset approval from Digicel. INC405213 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/11/2020 13:17 35:10:02 Power Generator Failure (Faulty solenoid) PC board frozen and faulty solenoid. Spare already requested,Next update will be shared on July 13rd INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 18:12:02 Power Generator Failure (Engine Knocking ) A backup genset has been installed but it can not powered the site completely INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 17:59:02 Power Generator Failure (Engine broken) Engine broken ,Talkpool has to provide the plan of recovery INC405616 HDC327 ROCHE LA COUR LA CEDRAS Artibonite Ericsson 2G D Talkpool 7/12/2020 14:30 9:57:02 RBS RBS Fault (DUG Failure) Faulty DUG needed to be replaced. Spare not yet available INC405618 HDN296 DILAIRE Nord-Est Ericsson 2G D O&M_ Fuel 7/12/2020 14:38 9:49:02 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/12/2020) at 4:25 PM. ETR will be provided by them. INC405719 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 7/12/2020 17:06 7:21:02 Power Generator failure (Indeterminate) Site suspected out of fuel. Pictures will be added for confirmation INC405720 HDC226 MARIN Artibonite Ericsson 2G D Talkpool 7/12/2020 17:06 7:21:02 Dependent Affected by the power issue at the main site Affected by HDC266 INC405523 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/12/2020 18:31 5:56:02 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC405749 HDO602 THOMASSIN_39 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/12/2020 19:30 4:57:02 Power Power Failure (Indeterminate) Team is working on site. INC404846 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/12/2020 19:47 4:40:02 Power Power Failure (Solar System failure) Solar site, it will be up with solar power INC405755 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/12/2020 20:26 4:01:02 Power Generator failure (Indeterminate) Portable genset is out of fuel . ETR to be provide by Talkpool Team INC405765 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B O&M_ Fuel 7/12/2020 20:48 3:39:02 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/12/2020) at 10:41 PM. ETR will be provided by them. INC405784 HDO559 RUE _LAMY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/12/2020 21:40 2:47:02 Power Power Failure (Indeterminate) Team is waiting for access. INC404225 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/12/2020 21:48 2:39:02 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC404216 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE D Talkpool 7/12/2020 22:08 2:19:02 Power Power Failure (Indeterminate) Radios down due to team has turned off his circuit breaker due low capacity of the genset. INC405692 HDS225 NERETTE Sud Ericsson 2G B Talkpool 7/12/2020 22:14 2:13:02 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site INC405692 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 7/12/2020 22:14 2:13:02 Dependent Affected by the power issue at the main site Attached to HDS225 INC405692 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 7/12/2020 22:14 2:13:02 Dependent Affected by the power issue at the main site Attached to HDS225 INC405690 HAIDO169 L'UNION_MATERIAUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/12/2020 22:20 2:07:02 Power Power Failure (Indeterminate) Site is located in a store, team will reach site 7/13/2020 ETA to be provided. INC405694 HDC260 DESSALINES Artibonite Ericsson 3G A Talkpool 7/12/2020 22:22 2:05:02 Power Generator failure (Indeterminate) After Transmission team intervention, Power team is requested. ETA not yet available INC405672 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 7/12/2020 22:24 2:03:02 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site INC405790 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 7/12/2020 22:28 1:59:02 Power Power Failure (Indeterminate) Gasket Head cylinder crack, more update will be share once available. INC405791 HDS021 ST CYR Sud-Est Ericsson 3G+LTE A Talkpool 7/12/2020 22:30 1:57:02 Power Generator failure (Indeterminate) No access at night due to the site located in the stadium, Team will be on site 7/13/2020, ETA 7:00AM INC405795 HDN247 CLAIRICE Nord Ericsson 2G D Talkpool 7/12/2020 22:52 1:35:02 Power Generator failure (Indeterminate) Talkpool don't manage team to go to the site INC405790 HAIDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/12/2020 22:52 1:35:02 Dependent Affected by the power issue at the main site Affected by HAIDO525 INC405797 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/12/2020 22:58 1:29:02 Power Power Failure (Solar System failure) Solar site, it will be up with solar power Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue now, the access is okay now. Fuel team will arrange to reach the site. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 12 22:30:23 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 13 Jul 2020 04:30:23 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 719:03:50 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel T team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 593:06:50 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 276:54:50 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Digicel 7/4/2020 15:12 201:17:50 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 132:39:50 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402916 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 12:00 132:29:50 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 132:29:50 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403407 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Talkpool 7/8/2020 10:58 109:31:50 Power Power Failure (DC Converter Failure) Dc converter faulty. Spare not yet already collected at WH. ETR not provided yet INC403668 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/8/2020 20:50 99:39:50 RBS RBS Fault (RUS failure) Faulty RUS must be replaced. ETR to be provided INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 7/10/2020 9:05 63:24:50 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed. Follow up is ongoing by Digicel RAN team INC404298 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 7/11/2020 2:14 46:15:50 Power Power Failure (Solar System failure) Low voltage on the solar system. Sector will get back once the solar batteries are fully charged INC405063 HDN210 PILATE Nord Ericsson 2G D Talkpool 7/11/2020 9:30 38:59:50 Dependent Affected by the TX issue at the main site Affected by the TX issue at HDN244. INC405063 HDN260 PREVAL Nord Ericsson 2G B Talkpool 7/11/2020 9:30 38:59:50 Dependent Affected by the TX issue at the main site Affected by the TX issue at HDN244. INC405063 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 7/11/2020 9:30 38:59:50 Dependent Affected by the TX issue at the main site Affected by the TX issue at HDN244. INC405777 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/11/2020 18:30 29:59:50 RBS RBS Fault (Indeterminate) Radio is faulty, follow up is ongoing. INC405603 HDC121 POSTE_COUTANT Artibonite Ericsson 2G D Talkpool 7/12/2020 13:00 11:29:50 RBS RBS Fault (Indeterminate) Faulty RUS01B8. Spare not yet available INC405636 HGA012 BACONOIS Nippes Ericsson 2G D Talkpool 7/12/2020 15:34 8:55:50 RBS RBS Fault (Indeterminate) Team refuse to go on site at night . They will reach the site 7/13/2020 arround 7:00am INC405724 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 7/12/2020 17:30 6:59:50 RBS RBS Fault (Indeterminate) Faulty DRU. Spare not yet available INC405591 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 7/12/2020 21:34 2:55:50 RBS RBS Fault (Indeterminate) Team working on site INC405802 HDN270 CARICE Nord-Est Ericsson 2G D Talkpool 7/12/2020 23:50 0:39:50 Power Generator failure (Indeterminate) Team is informed. No ETA yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From leveque.karl-sebastien at tpmanagementsa.com Sun Jul 12 23:03:39 2020 From: leveque.karl-sebastien at tpmanagementsa.com (K. SEBASTIAN LEVEQUE) Date: Mon, 13 Jul 2020 01:03:39 -0400 Subject: [Rantt] [Powertt] NOC hourly report at 12:00 AM In-Reply-To: References: Message-ID: hi NOC find the updates for, HDN247 No Power issue found | TX Team has been informed waiting for ETA HDS367 Power team is on way ETA: 2:30 HDS225 Power team is on way ETA: 4:00 Best regards SEBASTIAN L. On Jul 13 2020, at 12:30 am, Haiti Noc wrote: > > > Hello All, > > > > > > Received the NOC hourly report done at 12:00 AM > > > > > > > > > > > > > > > > > > > > > > > Sites off air by Class > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Class > > > > > > A > > > > > > B > > > > > > C > > > > > > D > > > > > > Total > > > > > > > > > > > > > > Total > > > > > > 8 > > > > > > 7 > > > > > > 4 > > > > > > 14 > > > > > > 33 > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Sites off air by Technology > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Vendor > > > > > > 2G > > > > > > 3G > > > > > > LTE > > > > > > TDD > > > > > > Total > > > > > > > > > > > > > > Ericsson > > > > > > 18 > > > > > > 4 > > > > > > 2 > > > > > > 0 > > > > > > 22 > > > > > > > > > > > > > > ZTE > > > > > > 6 > > > > > > 6 > > > > > > 4 > > > > > > 1 > > > > > > 6 > > > > > > > > > > > > > > Huawei > > > > > > 5 > > > > > > 5 > > > > > > 5 > > > > > > 0 > > > > > > 5 > > > > > > > > > > > > > > Network > > > > > > 29 > > > > > > 15 > > > > > > 11 > > > > > > 1 > > > > > > 33 > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Sites off air by Reason > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Reason > > > > > > Power > > > > > > Fuel > > > > > > Fiber > > > > > > RAN > > > > > > Attached > > > > > > Total > > > > > > > > Total > > > > > > 23 > > > > > > 2 > > > > > > 0 > > > > > > 4 > > > > > > 4 > > > > > > 33 > > > > > > > > > > > > > > > > > Ticket# > > > > > > Site_ID > > > > > > Site_Name > > > > > > Department > > > > > > Vendor > > > > > > Technology > > > > > > Class > > > > > > Assigned Group > > > > > > Date/time down > > > > > > Duration > > > > > > Fault Type > > > > > > Problem Summary > > > > > > Comments > > > > > > > > INC394627 > > > > > > HDO137 > > > > > > DELMAS_2 > > > > > > Port-au-Prince > > > > > > Ericsson > > > > > > 2G+3G+LTE > > > > > > B > > > > > > Digicel > > > > > > 6/20/2020 19:38 > > > > > > 532:49:02 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Site repetitively sabotaged: Site expect to be recovered by EDH. > > > > > > > > INC402884 > > > > > > HDN244 > > > > > > BOSTAGE > > > > > > Nord > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/5/2020 20:42 > > > > > > 171:45:02 > > > > > > Transmission > > > > > > Transmission (Indeterminate) > > > > > > Link is expected to be re-routed by Digicel TX. Next update will be shared soon > > > > > > > > INC403832 > > > > > > HDN318 > > > > > > GARDE-HIRAM > > > > > > Nord > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/9/2020 5:14 > > > > > > 91:13:02 > > > > > > Power > > > > > > Generator failure (Faulty board) > > > > > > PC Board faulty. Spare requested. Follow up is ongoing > > > > > > > > INC403908 > > > > > > HDN258 > > > > > > CITE_PLANTO > > > > > > Nord-Est > > > > > > Ericsson > > > > > > 3G > > > > > > B > > > > > > Talkpool > > > > > > 7/9/2020 8:30 > > > > > > 87:57:02 > > > > > > RBS > > > > > > RBS Fault (DUW failure) > > > > > > The DUW collected was also defective. A new request has been made for another one > > > > > > > > INC404309 > > > > > > HDN320 > > > > > > GRANDE RIVIERE > > > > > > Centre > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/9/2020 18:28 > > > > > > 77:59:02 > > > > > > Power > > > > > > Generator failure (Faulty board) > > > > > > PC Board faulty. Spare requested. Follow up is ongoing > > > > > > > > INC404337 > > > > > > HDO345 > > > > > > BAALAN_GHANTIER > > > > > > Ouest > > > > > > Ericsson > > > > > > 3G > > > > > > A > > > > > > Digicel > > > > > > 7/9/2020 18:32 > > > > > > 77:55:02 > > > > > > RBS > > > > > > RBS Fault (RBS Software failure) > > > > > > License issue. BSS Team is aware and feedback expected from them > > > > > > > > INC404333 > > > > > > HDO670 > > > > > > TOUSSAINT_BRAVE > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > Digicel > > > > > > 7/9/2020 18:54 > > > > > > 77:33:02 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Assessment report submitted. Waiting for genset approval from Digicel. > > > > > > > > INC405213 > > > > > > HAIDO527 > > > > > > TIBOIS_DECAYETTE > > > > > > Port-au-Prince > > > > > > ZTE > > > > > > 2G+3G+LTE > > > > > > A > > > > > > Talkpool > > > > > > 7/11/2020 13:17 > > > > > > 35:10:02 > > > > > > Power > > > > > > Generator Failure (Faulty solenoid) > > > > > > PC board frozen and faulty solenoid. Spare already requested,Next update will be shared on July 13rd > > > > > > > > INC405427 > > > > > > HAIDS114 > > > > > > BLVD_4_CHEMINS > > > > > > Sud > > > > > > ZTE > > > > > > 2G+3G+LTE > > > > > > A > > > > > > Talkpool > > > > > > 7/12/2020 6:15 > > > > > > 18:12:02 > > > > > > Power > > > > > > Generator Failure (Engine Knocking ) > > > > > > A backup genset has been installed but it can not powered the site completely > > > > > > > > INC405283 > > > > > > HAIGA062 > > > > > > CENTRE_VILLE_ABRICOT > > > > > > Grande-Anse > > > > > > ZTE > > > > > > 2G+3G > > > > > > C > > > > > > Talkpool > > > > > > 7/12/2020 6:28 > > > > > > 17:59:02 > > > > > > Power > > > > > > Generator Failure (Engine broken) > > > > > > Engine broken ,Talkpool has to provide the plan of recovery > > > > > > > > INC405616 > > > > > > HDC327 > > > > > > ROCHE LA COUR LA CEDRAS > > > > > > Artibonite > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/12/2020 14:30 > > > > > > 9:57:02 > > > > > > RBS > > > > > > RBS Fault (DUG Failure) > > > > > > Faulty DUG needed to be replaced. Spare not yet available > > > > > > > > INC405618 > > > > > > HDN296 > > > > > > DILAIRE > > > > > > Nord-Est > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > O&M_ Fuel > > > > > > 7/12/2020 14:38 > > > > > > 9:49:02 > > > > > > Fuel > > > > > > Generator failure (Fuel issue) > > > > > > Fuel team is informed since (7/12/2020) at 4:25 PM. ETR will be provided by them. > > > > > > > > INC405719 > > > > > > HDC266 > > > > > > DESCHAPPELLES > > > > > > Artibonite > > > > > > Ericsson > > > > > > 2G > > > > > > C > > > > > > Talkpool > > > > > > 7/12/2020 17:06 > > > > > > 7:21:02 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Site suspected out of fuel. Pictures will be added for confirmation > > > > > > > > INC405720 > > > > > > HDC226 > > > > > > MARIN > > > > > > Artibonite > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/12/2020 17:06 > > > > > > 7:21:02 > > > > > > Dependent > > > > > > Affected by the power issue at the main site > > > > > > Affected by HDC266 > > > > > > > > INC405523 > > > > > > HDC299 > > > > > > MAROUGE > > > > > > Centre > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/12/2020 18:31 > > > > > > 5:56:02 > > > > > > Power > > > > > > Power Failure (Solar System failure) > > > > > > Low voltage on the solar system. Site will get back once the solar batteries are fully charged > > > > > > > > INC405749 > > > > > > HDO602 > > > > > > THOMASSIN_39 > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > A > > > > > > Talkpool > > > > > > 7/12/2020 19:30 > > > > > > 4:57:02 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > Team is working on site. > > > > > > > > INC404846 > > > > > > HDS315 > > > > > > NAN MAGRE > > > > > > Sud-Est > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/12/2020 19:47 > > > > > > 4:40:02 > > > > > > Power > > > > > > Power Failure (Solar System failure) > > > > > > Solar site, it will be up with solar power > > > > > > > > INC405755 > > > > > > HDS325 > > > > > > SAUFI > > > > > > Sud-Est > > > > > > Ericsson > > > > > > 2G > > > > > > C > > > > > > Talkpool > > > > > > 7/12/2020 20:26 > > > > > > 4:01:02 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Portable genset is out of fuel . ETR to be provide by Talkpool Team > > > > > > > > INC405765 > > > > > > HAIDN040 > > > > > > VAUDREUIL 4VEH > > > > > > Nord > > > > > > ZTE > > > > > > 2G+3G > > > > > > B > > > > > > O&M_ Fuel > > > > > > 7/12/2020 20:48 > > > > > > 3:39:02 > > > > > > Fuel > > > > > > Generator failure (Fuel issue) > > > > > > Fuel team is informed since (7/12/2020) at 10:41 PM. ETR will be provided by them. > > > > > > > > INC405784 > > > > > > HDO559 > > > > > > RUE _LAMY > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > Talkpool > > > > > > 7/12/2020 21:40 > > > > > > 2:47:02 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > Team is waiting for access. > > > > > > > > INC404225 > > > > > > HDC334 > > > > > > BAS-SELP?TRE > > > > > > Centre > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/12/2020 21:48 > > > > > > 2:39:02 > > > > > > Power > > > > > > Power Failure (Solar System failure) > > > > > > Low voltage on the solar system. Site will get back once the solar batteries are fully charged > > > > > > > > INC404216 > > > > > > HAIDO660 > > > > > > DELMAS 41 > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > D > > > > > > Talkpool > > > > > > 7/12/2020 22:08 > > > > > > 2:19:02 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > Radios down due to team has turned off his circuit breaker due low capacity of the genset. > > > > > > > > INC405692 > > > > > > HDS225 > > > > > > NERETTE > > > > > > Sud > > > > > > Ericsson > > > > > > 2G > > > > > > B > > > > > > Talkpool > > > > > > 7/12/2020 22:14 > > > > > > 2:13:02 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Talkpool is not manage his Team to reach the site > > > > > > > > INC405692 > > > > > > HDS290 > > > > > > VIEUX_BOURG D'AQUIN > > > > > > Sud > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/12/2020 22:14 > > > > > > 2:13:02 > > > > > > Dependent > > > > > > Affected by the power issue at the main site > > > > > > Attached to HDS225 > > > > > > > > INC405692 > > > > > > HDS189 > > > > > > BELLEVUE_AQUIN > > > > > > Sud > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/12/2020 22:14 > > > > > > 2:13:02 > > > > > > Dependent > > > > > > Affected by the power issue at the main site > > > > > > Attached to HDS225 > > > > > > > > INC405690 > > > > > > HAIDO169 > > > > > > L'UNION_MATERIAUX > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > Talkpool > > > > > > 7/12/2020 22:20 > > > > > > 2:07:02 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > Site is located in a store, team will reach site 7/13/2020 ETA to be provided. > > > > > > > > INC405694 > > > > > > HDC260 > > > > > > DESSALINES > > > > > > Artibonite > > > > > > Ericsson > > > > > > 3G > > > > > > A > > > > > > Talkpool > > > > > > 7/12/2020 22:22 > > > > > > 2:05:02 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > After Transmission team intervention, Power team is requested. ETA not yet available > > > > > > > > INC405672 > > > > > > HDS367 > > > > > > PONT JOUX > > > > > > Sud > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/12/2020 22:24 > > > > > > 2:03:02 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Talkpool is not manage his Team to reach the site > > > > > > > > INC405790 > > > > > > HAIDO525 > > > > > > MON_REPOS_38 > > > > > > Port-au-Prince > > > > > > ZTE > > > > > > 2G+3G+LTE+TDD > > > > > > A > > > > > > Talkpool > > > > > > 7/12/2020 22:28 > > > > > > 1:59:02 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > Gasket Head cylinder crack, more update will be share once available. > > > > > > > > INC405791 > > > > > > HDS021 > > > > > > ST CYR > > > > > > Sud-Est > > > > > > Ericsson > > > > > > 3G+LTE > > > > > > A > > > > > > Talkpool > > > > > > 7/12/2020 22:30 > > > > > > 1:57:02 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > No access at night due to the site located in the stadium, Team will be on site 7/13/2020, ETA 7:00AM > > > > > > > > INC405795 > > > > > > HDN247 > > > > > > CLAIRICE > > > > > > Nord > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/12/2020 22:52 > > > > > > 1:35:02 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Talkpool don't manage team to go to the site > > > > > > > > INC405790 > > > > > > HAIDO219 > > > > > > MON_REPOS_36 > > > > > > Port-au-Prince > > > > > > ZTE > > > > > > 2G+3G+LTE > > > > > > A > > > > > > Talkpool > > > > > > 7/12/2020 22:52 > > > > > > 1:35:02 > > > > > > Dependent > > > > > > Affected by the power issue at the main site > > > > > > Affected by HAIDO525 > > > > > > > > INC405797 > > > > > > HDS035 > > > > > > NAN MANGON > > > > > > Sud-Est > > > > > > Ericsson > > > > > > 2G > > > > > > C > > > > > > Talkpool > > > > > > 7/12/2020 22:58 > > > > > > 1:29:02 > > > > > > Power > > > > > > Power Failure (Solar System failure) > > > > > > Solar site, it will be up with solar power > > > > > > > > > > Sites Temporary Halted site due to not able to resolve issue > > > > > > > > > > > Sites-out of service > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Ticket# > > > > > > Site_ID > > > > > > Site_Name > > > > > > Department > > > > > > Vendor > > > > > > Technology > > > > > > Class > > > > > > Date/time down > > > > > > Fault Type > > > > > > Problem Summary > > > > > > Assigned Group > > > > > > Expected Resolution Time > > > > > > > > INC263407 > > > > > > HAIDO503 > > > > > > RUE_TIREMAS > > > > > > Port-au-Prince > > > > > > Ericsson > > > > > > 2G+3G > > > > > > B > > > > > > 16-Sep-19 > > > > > > Security_Access > > > > > > Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC336469 > > > > > > HDO106 > > > > > > MAGASIN_LAKAY > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > 15-Feb-20 > > > > > > Security_Access > > > > > > Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC345624 > > > > > > HGA045 > > > > > > MORNE FEVRE > > > > > > Nippes > > > > > > Ericsson > > > > > > 2G+3G > > > > > > B > > > > > > 7-Mar-20 > > > > > > Security_Access > > > > > > Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval > > > > > > Talkpool > > > > > > No ETR yet > > > > > > > > INC369781 > > > > > > HAIGA146 > > > > > > JEREMIE > > > > > > Grande-Anse > > > > > > ZTE > > > > > > 2G+3G > > > > > > C > > > > > > 30-Apr-20 > > > > > > Security_Access > > > > > > To be included with Fuel department for Special Operation > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC373673 > > > > > > HDS199 > > > > > > CHERETTE > > > > > > Sud > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > 9-May-20 > > > > > > Security_Access > > > > > > To be included with Fuel department for Special Operation > > > > > > Talkpool > > > > > > No ETR yet > > > > > > > > INC371981 > > > > > > HDO556 > > > > > > FORT_MERCREDI_RTE_DES_DALLES > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G > > > > > > C > > > > > > 5-May-20 > > > > > > Security_Access > > > > > > Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC386662 > > > > > > HDO617 > > > > > > HASCO > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > 5-Jun-20 > > > > > > Security_Access > > > > > > Investigation is ongoing, need to reassess the fuel sensor. > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC387502 > > > > > > HDO211 > > > > > > RUE_DES_FRONTS_FORTS > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > 6-Jun-20 > > > > > > Security_Access > > > > > > Negotiations still ongoing with security team. > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC387502 > > > > > > HDO683 > > > > > > BEL AIR > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > 6-Jun-20 > > > > > > Security_Access > > > > > > Affected due to Access blocked at HDO211, which investigations are ongoing. > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC390300 > > > > > > HDO546 > > > > > > CHARLES_BELAIR_DELMAS33 > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > A > > > > > > 12-Jun-20 > > > > > > Acquisition > > > > > > Access is blocked by owner due to payment issue > > > > > > Acquisition > > > > > > No ETR yet > > > > > > > > INC394382 > > > > > > HDO636 > > > > > > MARIANI_15_RUE_RIGAUD > > > > > > Port-au-Prince > > > > > > ZTE > > > > > > 2G+3G > > > > > > B > > > > > > 20-Jun-20 > > > > > > Digicel > > > > > > Fuel issue now, the access is okay now. Fuel team will arrange to reach the site. > > > > > > Digicel > > > > > > No ETR yet > > > > > > > > INC401228 > > > > > > HDN325 > > > > > > CHANSOLME > > > > > > Nord-Ouest > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > 4-Jul-20 > > > > > > Security_Access > > > > > > More theft after security locks were fabricated for the Epower. Halted again for a more detailed review > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC390129 > > > > > > HAIGA064 > > > > > > LATOBOLIER > > > > > > Grande-Anse > > > > > > ZTE > > > > > > 2G+3G > > > > > > C > > > > > > 7-Jul-20 > > > > > > Security_Access > > > > > > Site is halted due constant fuel theft. Security to investigate > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC405127 > > > > > > HAIGA120 > > > > > > TIMARE > > > > > > Grande-Anse > > > > > > ZTE > > > > > > 2G+3G > > > > > > C > > > > > > 11-Jul-20 > > > > > > Security_Access > > > > > > Site is halted due constant fuel theft. Security to investigate > > > > > > Security > > > > > > No ETR yet > > > > > > > > > > > > Yours faithfully, > > > > Noc Team > > NETWORK OPERATION CENTER > > Unigestion Holding S.A, Digicel? Haiti > > +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com (mailto:haiti.noc at digicelgroup.com) > > # 151, Angle Ave. Jean Paul II & Imp. Duverger > > Port-au-Prince, HAITI | P.O Box. 15516 > > > > > > > > > > > Notice of Confidentiality: > > > The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. > > -- > Powertt mailing list > Powertt at tpmanagementsa.com > http://tpmanagementsa.com/mailman/listinfo/powertt_tpmanagementsa.com > -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: not available URL: From Haiti.Noc at digicelgroup.com Sun Jul 12 23:45:33 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 13 Jul 2020 05:45:33 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM Sites off air by Class Class A B C D Total Total 10 7 4 16 37 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 23 5 2 0 25 ZTE 8 8 6 1 8 Huawei 4 4 4 0 4 Network 35 17 12 1 37 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 26 2 0 4 5 37 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 534:05:17 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 173:01:17 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC403832 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 7/9/2020 5:14 92:29:17 Power Generator failure (Faulty board) PC Board faulty. Spare requested. Follow up is ongoing INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 7/9/2020 8:30 89:13:17 RBS RBS Fault (DUW failure) The DUW collected was also defective. A new request has been made for another one INC404309 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 79:15:17 Power Generator failure (Faulty board) PC Board faulty. Spare requested. Follow up is ongoing INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 79:11:17 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC404333 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/9/2020 18:54 78:49:17 Power Generator failure (Indeterminate) Assessment report submitted. Waiting for genset approval from Digicel. INC405213 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/11/2020 13:17 36:26:17 Power Generator Failure (Faulty solenoid) PC board frozen and faulty solenoid. Spare already requested,Next update will be shared on July 13. INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 19:28:17 Power Generator Failure (Engine Knocking ) A backup genset has been installed but it can not powered the site completely INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 19:15:17 Power Generator Failure (Engine broken) Engine broken ,Talkpool has to provide the plan of recovery INC405616 HDC327 ROCHE LA COUR LA CEDRAS Artibonite Ericsson 2G D Talkpool 7/12/2020 14:30 11:13:17 RBS RBS Fault (DUG Failure) Faulty DUG needed to be replaced. Spare not yet available INC405618 HDN296 DILAIRE Nord-Est Ericsson 2G D O&M_ Fuel 7/12/2020 14:38 11:05:17 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/12/2020) at 4:25 PM. ETR will be provided by them. INC405719 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 7/12/2020 17:06 8:37:17 Power Generator failure (Indeterminate) Site suspected out of fuel. Pictures will be added for confirmation INC405720 HDC226 MARIN Artibonite Ericsson 2G D Talkpool 7/12/2020 17:06 8:37:17 Dependent Affected by the power issue at the main site Affected by HDC266 INC405523 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/12/2020 18:31 7:12:17 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC405749 HDO602 THOMASSIN_39 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/12/2020 19:30 6:13:17 Power Power Failure (Indeterminate) Team cannot provide update. INC404846 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/12/2020 19:47 5:56:17 Power Power Failure (Solar System failure) Solar site, it will be up with solar power INC405755 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/12/2020 20:26 5:17:17 Power Generator failure (Indeterminate) Portable genset is out of fuel . ETR to be provide by Talkpool Team INC405765 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B O&M_ Fuel 7/12/2020 20:48 4:55:17 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/12/2020) at 10:41 PM. ETR will be provided by them. INC404225 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/12/2020 21:48 3:55:17 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC404216 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE D Talkpool 7/12/2020 22:08 3:35:17 Power Power Failure (Indeterminate) Radios down due to team has turned off his circuit breaker due low capacity of the genset. INC405692 HDS225 NERETTE Sud Ericsson 2G B Talkpool 7/12/2020 22:14 3:29:17 Power Generator failure (Indeterminate) Team will reach the site , ETA 4:15AM INC405692 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 7/12/2020 22:14 3:29:17 Dependent Affected by the power issue at the main site Attached to HDS225 INC405692 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 7/12/2020 22:14 3:29:17 Dependent Affected by the power issue at the main site Attached to HDS225 INC405690 HAIDO169 L'UNION_MATERIAUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/12/2020 22:20 3:23:17 Power Power Failure (Indeterminate) Site is located in a store, team will reach site 7/13/2020 ETA to be provided. INC405694 HDC260 DESSALINES Artibonite Ericsson 2G+3G A Talkpool 7/12/2020 22:22 3:21:17 Power Generator failure (Indeterminate) After Transmission team intervention, Power team is requested. ETA not yet available INC405672 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 7/12/2020 22:24 3:19:17 Power Generator failure (Indeterminate) Team is informed , ETA 2:30AM INC405790 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 7/12/2020 22:28 3:15:17 Power Power Failure (Indeterminate) Gasket Head cylinder crack, more update will be share once available. INC405791 HDS021 ST CYR Sud-Est Ericsson 2G+3G+LTE A Talkpool 7/12/2020 22:30 3:13:17 Power Generator failure (Indeterminate) No access at night due to the site located in the stadim, Team will be on site 7/13/2020, ETA 7:00AM INC405790 HAIDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/12/2020 22:52 2:51:17 Dependent Affected by the power issue at the main site Affected by HAIDO525 INC405795 HDN247 CLAIRICE Nord Ericsson 2G D Talkpool 7/12/2020 22:52 2:51:17 Power Generator failure (Indeterminate) Talkpool don't manage team to go to the site INC405797 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/12/2020 22:58 2:45:17 Power Power Failure (Solar System failure) Solar site, it will be up with solar power INC405798 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/12/2020 23:25 2:18:17 Power Power Failure (Indeterminate) Team cannot provide update. INC405699 HDO375 BORNE_SOLDAT Ouest Ericsson 2G B Talkpool 7/13/2020 0:06 1:37:17 Power Generator failure (Indeterminate) Team is informed , ETA 1:50AM INC405699 HDO427 PETIT GOAVE_II Ouest Ericsson 2G D Talkpool 7/13/2020 0:06 1:37:17 Dependent Affected by the power issue at the main site Attached to HDO375 INC405804 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 0:30 1:13:17 Power Generator failure (Indeterminate) Portable genset out of fuel INC405796 hAIGA058 STENIO_VINCENT_JEREMIE Sud ZTE 2G+3G+LTE A Talkpool 7/13/2020 0:34 1:09:17 Power Generator failure (Indeterminate) The Guardian turned off genset due to Noise. he will restart it in the morning Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue now, the access is okay now. Fuel team will arrange to reach the site. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jul 13 01:21:37 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 13 Jul 2020 07:21:37 +0000 Subject: [Rantt] NOC hourly report at 03:00 AM Message-ID: Hello All, Received the NOC hourly report done at 03:00 AM Sites off air by Class Class A B C D Total Total 13 8 5 17 43 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 23 6 2 0 26 ZTE 10 10 7 1 10 Huawei 7 7 7 0 7 Network 40 23 16 1 43 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 2 0 4 8 43 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 535:42:47 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 174:38:47 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC403832 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 7/9/2020 5:14 94:06:47 Power Generator failure (Faulty board) PC Board faulty. Spare requested. Follow up is ongoing INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 7/9/2020 8:30 90:50:47 RBS RBS Fault (DUW failure) The DUW collected was also defective. A new request has been made for another one INC404309 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 80:52:47 Power Generator failure (Faulty board) PC Board faulty. Spare requested. Follow up is ongoing INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 80:48:47 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC404333 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/9/2020 18:54 80:26:47 Power Generator failure (Indeterminate) Assessment report submitted. Waiting for genset approval from Digicel. INC405213 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/11/2020 13:17 38:03:47 Power Generator Failure (Faulty solenoid) PC board frozen and faulty solenoid. Spare already requested,Next update will be shared on July 13. INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 21:05:47 Power Generator Failure (Engine Knocking ) A backup genset has been installed but it can not powered the site completely INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 20:52:47 Power Generator Failure (Engine broken) Engine broken ,Talkpool has to provide the plan of recovery INC405616 HDC327 ROCHE LA COUR LA CEDRAS Artibonite Ericsson 2G D Talkpool 7/12/2020 14:30 12:50:47 RBS RBS Fault (DUG Failure) Faulty DUG needed to be replaced. Spare not yet available INC405618 HDN296 DILAIRE Nord-Est Ericsson 2G D O&M_ Fuel 7/12/2020 14:38 12:42:47 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/12/2020) at 4:25 PM. ETR will be provided by them. INC405719 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 7/12/2020 17:06 10:14:47 Power Generator failure (Indeterminate) Site suspected out of fuel. Pictures will be added for confirmation INC405720 HDC226 MARIN Artibonite Ericsson 2G D Talkpool 7/12/2020 17:06 10:14:47 Dependent Affected by the power issue at the main site Affected by HDC266 INC405523 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/12/2020 18:31 8:49:47 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC404846 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/12/2020 19:47 7:33:47 Power Power Failure (Solar System failure) Solar site, it will be up with solar power INC405755 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/12/2020 20:26 6:54:47 Power Generator failure (Indeterminate) Portable genset is out of fuel . ETR to be provide by Talkpool Team INC405765 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B O&M_ Fuel 7/12/2020 20:48 6:32:47 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/12/2020) at 10:41 PM. ETR will be provided by them. INC404225 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/12/2020 21:48 5:32:47 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC404216 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE D Talkpool 7/12/2020 22:08 5:12:47 Power Power Failure (Indeterminate) Radios down due to team has turned off his circuit breaker due low capacity of the genset. INC405692 HDS225 NERETTE Sud Ericsson 2G B Talkpool 7/12/2020 22:14 5:06:47 Power Generator failure (Indeterminate) Team will reach the site , ETA 4:15AM INC405692 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 7/12/2020 22:14 5:06:47 Dependent Affected by the power issue at the main site Attached to HDS225 INC405692 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 7/12/2020 22:14 5:06:47 Dependent Affected by the power issue at the main site Attached to HDS225 INC405690 HAIDO169 L'UNION_MATERIAUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/12/2020 22:20 5:00:47 Power Power Failure (Indeterminate) Site is located in a store, team will reach site 7/13/2020 ETA to be provided. INC405672 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 7/12/2020 22:24 4:56:47 Power Generator failure (Indeterminate) ETA expired , new ETA 5:30AM INC405790 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 7/12/2020 22:28 4:52:47 Power Power Failure (Indeterminate) Gasket Head cylinder crack, more update will be share once available. INC405791 HDS021 ST CYR Sud-Est Ericsson 2G+3G+LTE A Talkpool 7/12/2020 22:30 4:50:47 Power Generator failure (Indeterminate) No access at night due to the site located in the stadium, Team will be on site 7/13/2020, ETA 7:00AM INC405795 HDN247 CLAIRICE Nord Ericsson 2G D Talkpool 7/12/2020 22:52 4:28:47 Power Generator failure (Indeterminate) Talkpool don't manage team to go to the site INC405790 HAIDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/12/2020 22:52 4:28:47 Dependent Affected by the power issue at the main site Affected by HAIDO525 INC405797 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/12/2020 22:58 4:22:47 Power Power Failure (Solar System failure) Solar site, it will be up with solar power INC405798 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/12/2020 23:25 3:55:47 Power Power Failure (Indeterminate) Unsafe Area, Team will reach site 7/13/2020 ETA 7:00AM. INC405804 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 0:30 2:50:47 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing INC405796 hAIGA058 STENIO_VINCENT_JEREMIE Sud ZTE 2G+3G+LTE A Talkpool 7/13/2020 0:34 2:46:47 Power Generator failure (Indeterminate) The Guardian turned off genset due to Noise. He will restart it in the morning INC405811 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/13/2020 0:55 2:25:47 Power Power Failure (Indeterminate) Unsafe Area, Team will reach site 7/13/2020 ETA 7:00AM. INC405811 HDO012 BOLOSSE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/13/2020 0:55 2:25:47 Dependent Affected by the power issue at the main site Affected by HDO556 INC405812 HDO385 BINOT LESTERE_COW Ouest Ericsson 2G+3G A Talkpool 7/13/2020 1:20 2:00:47 Power Generator failure (Indeterminate) Team is informed , ETA 4:30AM INC405812 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 3G A Talkpool 7/13/2020 1:20 2:00:47 Dependent Affected by the power issue at the main site Attached to HDO385 INC405907 HAIDO630 FONTAMARA27_RUE_CHARITE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/13/2020 1:28 1:52:47 Power Power Failure (Indeterminate) Talkpool does not manage team to reach the site. INC405914 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/13/2020 1:30 1:50:47 Power Power Failure (Indeterminate) Portable genset is out of fuel. More update will be share once available. INC405914 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/13/2020 1:30 1:50:47 Dependent Affected by the power issue at the main site Affected by HDO592 INC405816 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 7/13/2020 2:14 1:06:47 Power Generator failure (Indeterminate) Talkpool doesn't want to provide update INC405816 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 7/13/2020 2:14 1:06:47 Dependent Affected by the power issue at the main site Affected by HDC238 INC405817 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/13/2020 2:29 0:51:47 Power Generator failure (Indeterminate) Portable genset is out of fuel, it will be refuel in the morning Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue now, the access is okay now. Fuel team will arrange to reach the site. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jul 13 01:25:27 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 13 Jul 2020 07:25:27 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (03:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 03:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 721:58:45 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel T team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 596:01:45 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 279:49:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Digicel 7/4/2020 15:12 204:12:45 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 135:34:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402916 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 12:00 135:24:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 135:24:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403407 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Talkpool 7/8/2020 10:58 112:26:45 Power Power Failure (DC Converter Failure) Dc converter faulty. Spare not yet already collected at WH. ETR not provided yet INC403668 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/8/2020 20:50 102:34:45 RBS RBS Fault (RUS failure) Faulty RUS must be replaced. ETR to be provided INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 7/10/2020 9:05 66:19:45 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed. Follow up is ongoing by Digicel RAN team INC404298 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 7/11/2020 2:14 49:10:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sector will get back once the solar batteries are fully charged INC405063 HDN210 PILATE Nord Ericsson 2G D Talkpool 7/11/2020 9:30 41:54:45 Dependent Affected by the TX issue at the main site Affected by the TX issue at HDN244. INC405063 HDN260 PREVAL Nord Ericsson 2G B Talkpool 7/11/2020 9:30 41:54:45 Dependent Affected by the TX issue at the main site Affected by the TX issue at HDN244. INC405063 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 7/11/2020 9:30 41:54:45 Dependent Affected by the TX issue at the main site Affected by the TX issue at HDN244. INC405777 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/11/2020 18:30 32:54:45 RBS RBS Fault (Indeterminate) Radio is faulty, follow up is ongoing. INC405603 HDC121 POSTE_COUTANT Artibonite Ericsson 2G D Talkpool 7/12/2020 13:00 14:24:45 RBS RBS Fault (Indeterminate) Faulty RUS01B8. Spare not yet available INC405636 HGA012 BACONOIS Nippes Ericsson 2G D Talkpool 7/12/2020 15:34 11:50:45 RBS RBS Fault (Indeterminate) Talkpool is not manage his Team to reach the site INC405724 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 7/12/2020 17:30 9:54:45 RBS RBS Fault (Indeterminate) Faulty DRU. Spare not yet available INC405591 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 7/12/2020 21:34 5:50:45 RBS RBS Fault (RUS failure) RUS01B8 faulty on site , new spare requested for replacement INC405802 HDN270 CARICE Nord-Est Ericsson 2G D Talkpool 7/12/2020 23:50 3:34:45 RBS RBS Fault (Indeterminate) After power team intervention, tx team is requested. ETA not yet available Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jul 13 02:14:54 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 13 Jul 2020 08:14:54 +0000 Subject: [Rantt] NOC hourly report at 04:00 AM Message-ID: Hello All, Received the NOC hourly report done at 04:00 AM Sites off air by Class Class A B C D Total Total 13 8 5 17 43 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 23 6 2 0 26 ZTE 10 10 7 0 10 Huawei 7 7 7 0 7 Network 40 23 16 0 43 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 2 0 4 8 43 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 536:35:12 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 175:31:12 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC403832 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 7/9/2020 5:14 94:59:12 Power Generator failure (Faulty board) PC Board faulty. Spare requested. Follow up is ongoing INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 7/9/2020 8:30 91:43:12 RBS RBS Fault (DUW failure) The DUW collected was also defective. A new request has been made for another one INC404309 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 81:45:12 Power Generator failure (Faulty board) PC Board faulty. Spare requested. Follow up is ongoing INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 81:41:12 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC404333 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/9/2020 18:54 81:19:12 Power Generator failure (Indeterminate) Assessment report submitted. Waiting for genset approval from Digicel. INC405213 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/11/2020 13:17 38:56:12 Power Generator Failure (Faulty solenoid) PC board frozen and faulty solenoid. Spare already requested, Next update will be shared on July 13. INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 21:58:12 Power Generator Failure (Engine Knocking ) A backup genset has been installed but it cannot powered the site completely INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 21:45:12 Power Generator Failure (Engine broken) Engine broken ,Talkpool has to provide the plan of recovery INC405616 HDC327 ROCHE LA COUR LA CEDRAS Artibonite Ericsson 2G D Talkpool 7/12/2020 14:30 13:43:12 RBS RBS Fault (DUG Failure) Faulty DUG needed to be replaced. Spare not yet available INC405618 HDN296 DILAIRE Nord-Est Ericsson 2G D O&M_ Fuel 7/12/2020 14:38 13:35:12 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/12/2020) at 4:25 PM. ETR will be provided by them. INC405719 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 7/12/2020 17:06 11:07:12 Power Generator failure (Indeterminate) Site suspected out of fuel. Pictures will be added for confirmation INC405720 HDC226 MARIN Artibonite Ericsson 2G D Talkpool 7/12/2020 17:06 11:07:12 Dependent Affected by the power issue at the main site Affected by HDC266 INC405523 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/12/2020 18:31 9:42:12 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC404846 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/12/2020 19:47 8:26:12 Power Power Failure (Solar System failure) Solar site, it will be up with solar power INC405755 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/12/2020 20:26 7:47:12 Power Generator failure (Indeterminate) Portable genset is out of fuel . ETR to be provide by Talkpool Team INC405765 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B O&M_ Fuel 7/12/2020 20:48 7:25:12 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/12/2020) at 10:41 PM. ETR will be provided by them. INC404225 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/12/2020 21:48 6:25:12 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC404216 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE D Talkpool 7/12/2020 22:08 6:05:12 Power Power Failure (Indeterminate) Portable genset out of fuel INC405692 HDS225 NERETTE Sud Ericsson 2G B Talkpool 7/12/2020 22:14 5:59:12 Power Generator failure (Indeterminate) Team will reach the site , ETA 4:15AM INC405692 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 7/12/2020 22:14 5:59:12 Dependent Affected by the power issue at the main site Attached to HDS225 INC405692 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 7/12/2020 22:14 5:59:12 Dependent Affected by the power issue at the main site Attached to HDS225 INC405690 HAIDO169 L'UNION_MATERIAUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/12/2020 22:20 5:53:12 Power Power Failure (Indeterminate) Site is located in a store, team will reach site 7/13/2020 ETA to be provided. INC405672 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 7/12/2020 22:24 5:49:12 Power Generator failure (Indeterminate) ETA expired , new ETA 5:30AM INC405790 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/12/2020 22:28 5:45:12 Power Power Failure (Indeterminate) Gasket Head cylinder crack, more update will be share once available. INC405791 HDS021 ST CYR Sud-Est Ericsson 2G+3G+LTE A Talkpool 7/12/2020 22:30 5:43:12 Power Generator failure (Indeterminate) No access at night due to the site located in the stadium, Team will be on site 7/13/2020, ETA 7:00AM INC405795 HDN247 CLAIRICE Nord Ericsson 2G D Talkpool 7/12/2020 22:52 5:21:12 Power Generator failure (Indeterminate) Talkpool don't manage team to go to the site INC405790 HAIDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/12/2020 22:52 5:21:12 Dependent Affected by the power issue at the main site Affected by HAIDO525 INC405797 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/12/2020 22:58 5:15:12 Power Power Failure (Solar System failure) Solar site, it will be up with solar power INC405798 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/12/2020 23:25 4:48:12 Power Power Failure (Indeterminate) Unsafe Area, Team will reach site 7/13/2020 ETA 7:00AM. INC405804 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 0:30 3:43:12 Power Generator failure (Indeterminate) Portable genset out of fuel INC405796 hAIGA058 STENIO_VINCENT_JEREMIE Sud ZTE 2G+3G+LTE A Talkpool 7/13/2020 0:34 3:39:12 Power Generator failure (Indeterminate) The Guardian turned off genset due to Noise. he will restart in the morning INC405811 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/13/2020 0:55 3:18:12 Power Power Failure (Indeterminate) Unsafe Area, Team will reach site 7/13/2020 ETA 7:00AM. INC405811 HDO012 BOLOSSE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/13/2020 0:55 3:18:12 Dependent Affected by the power issue at the main site Affected by HDO556 INC405812 HDO385 BINOT LESTERE_COW Ouest Ericsson 2G+3G A Talkpool 7/13/2020 1:20 2:53:12 Power Generator failure (Indeterminate) Team is informed , ETA 4:30AM INC405812 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 3G A Talkpool 7/13/2020 1:20 2:53:12 Dependent Affected by the power issue at the main site Attached to HDO385 INC405907 HAIDO630 FONTAMARA27_RUE_CHARITE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/13/2020 1:28 2:45:12 Power Power Failure (Indeterminate) Talkpool does not manage team to reach the site. INC405914 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/13/2020 1:30 2:43:12 Power Power Failure (Indeterminate) Portable genset is out of fuel. More update will be share once available. INC405914 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/13/2020 1:30 2:43:12 Dependent Affected by the power issue at the main site Affected by HDO592 INC405816 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 7/13/2020 2:14 1:59:12 Power Generator failure (Indeterminate) Talkpool doesn't want to provide update INC405816 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 7/13/2020 2:14 1:59:12 Dependent Affected by the power issue at the main site Affected by HDC238 INC405817 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/13/2020 2:29 1:44:12 Power Generator failure (Indeterminate) Portable genset is out of fuel, it will be refuel in the morning Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue now, the access is okay now. Fuel team will arrange to reach the site. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jul 13 04:36:18 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 13 Jul 2020 10:36:18 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (06:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 725:09:58 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel T team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 599:12:58 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 283:00:58 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Digicel 7/4/2020 15:12 207:23:58 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 138:45:58 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402916 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 12:00 138:35:58 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 138:35:58 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403407 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Talkpool 7/8/2020 10:58 115:37:58 Power Power Failure (DC Converter Failure) Dc converter faulty. Spare not yet already collected at WH. ETR not provided yet INC403668 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/8/2020 20:50 105:45:58 RBS RBS Fault (RUS failure) Faulty RUS must be replaced. ETR to be provided INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 7/10/2020 9:05 69:30:58 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed. Follow up is ongoing by Digicel RAN team INC404298 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 7/11/2020 2:14 52:21:58 Power Power Failure (Solar System failure) Low voltage on the solar system. Sector will get back once the solar batteries are fully charged INC405063 HDN210 PILATE Nord Ericsson 2G D Talkpool 7/11/2020 9:30 45:05:58 Dependent Affected by the TX issue at the main site Affected by the TX issue at HDN244. INC405063 HDN260 PREVAL Nord Ericsson 2G B Talkpool 7/11/2020 9:30 45:05:58 Dependent Affected by the TX issue at the main site Affected by the TX issue at HDN244. INC405063 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 7/11/2020 9:30 45:05:58 Dependent Affected by the TX issue at the main site Affected by the TX issue at HDN244. INC405777 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/11/2020 18:30 36:05:58 RBS RBS Fault (Indeterminate) Radio is faulty, follow up is ongoing. INC405603 HDC121 POSTE_COUTANT Artibonite Ericsson 2G D Talkpool 7/12/2020 13:00 17:35:58 RBS RBS Fault (Indeterminate) Faulty RUS01B8. Spare not yet available INC405636 HGA012 BACONOIS Nippes Ericsson 2G D Talkpool 7/12/2020 15:34 15:01:58 RBS RBS Fault (Indeterminate) Talkpool is not manage his Team to reach the site INC405724 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 7/12/2020 17:30 13:05:58 RBS RBS Fault (Indeterminate) Faulty DRU. Spare not yet available INC405591 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 7/12/2020 21:34 9:01:58 RBS RBS Fault (RUS failure) RUS01B8 faulty on site , new spare requested for replacement INC405802 HDN270 CARICE Nord-Est Ericsson 2G D Talkpool 7/12/2020 23:50 6:45:58 RBS RBS Fault (Indeterminate) After power team intervention, tx team is requested. ETA not yet available Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jul 13 05:20:57 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 13 Jul 2020 11:20:57 +0000 Subject: [Rantt] NOC SITE REPORT updated for this July 13th, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this July13th, 2020 till 7:00 AM > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 539:37:42 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 178:33:42 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC403832 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 7/9/2020 5:14 98:01:42 Power Generator failure (Faulty board) PC Board faulty. Spare requested. Follow up is ongoing INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 7/9/2020 8:30 94:45:42 RBS RBS Fault (DUW failure) The DUW collected was also defective. A new request has been made for another one INC404309 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 84:47:42 Power Generator failure (Faulty board) PC Board faulty. Spare requested. Follow up is ongoing INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 84:43:42 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC404333 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/9/2020 18:54 84:21:42 Power Generator failure (Indeterminate) Assessment report submitted. Waiting for genset approval from Digicel. INC405213 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/11/2020 13:17 41:58:42 Power Generator Failure (Faulty solenoid) PC board frozen and faulty solenoid. Spare already requested, Next update will be shared on July 13. INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 25:00:42 Power Generator Failure (Engine Knocking ) A backup genset has been installed but it cannot powered the site INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 24:47:42 Power Generator Failure (Engine broken) Engine broken ,Talkpool has to provide the plan of recovery INC405616 HDC327 ROCHE LA COUR LA CEDRAS Artibonite Ericsson 2G D Talkpool 7/12/2020 14:30 16:45:42 RBS RBS Fault (DUG Failure) Faulty DUG needed to be replaced. Spare not yet available INC405618 HDN296 DILAIRE Nord-Est Ericsson 2G D O&M_ Fuel 7/12/2020 14:38 16:37:42 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/12/2020) at 4:25 PM. ETR will be provided by them. INC405719 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C O&M_ Fuel 7/12/2020 17:06 14:09:42 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/12/2020) at 10:41 PM. ETR will be provided by them. INC405720 HDC226 MARIN Artibonite Ericsson 2G D O&M_ Fuel 7/12/2020 17:06 14:09:42 Dependent Affected by the fuel issue at the main site Affected by HDC266 INC405523 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/12/2020 18:31 12:44:42 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC404846 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/12/2020 19:47 11:28:42 Power Power Failure (Solar System failure) Solar site, it will be up with solar power INC405755 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/12/2020 20:26 10:49:42 Power Generator failure (Indeterminate) Portable genset is out of fuel . Refueling expected to be done 7/13/2020, ETA 7:00AM INC405765 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B O&M_ Fuel 7/12/2020 20:48 10:27:42 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/12/2020) at 10:41 PM. ETR will be provided by them. INC404225 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/12/2020 21:48 9:27:42 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC404216 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE D Talkpool 7/12/2020 22:08 9:07:42 Power Power Failure (Indeterminate) Radios down due team has turned off his circuit breaker due low capacity of the genset. INC405690 HAIDO169 L'UNION_MATERIAUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/12/2020 22:20 8:55:42 Power Power Failure (Indeterminate) Site is located in a store, team will reach site 7/13/2020 ETA to be provided. INC405790 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 7/12/2020 22:28 8:47:42 Power Power Failure (Indeterminate) Team is working on site. INC405791 HDS021 ST CYR Sud-Est Ericsson 2G+3G+LTE A Talkpool 7/12/2020 22:30 8:45:42 Power Generator failure (Indeterminate) No access at night due to the site located in the stadium, Team will be on site 7/13/2020, ETA 7:00AM INC405795 HDN247 CLAIRICE Nord Ericsson 2G D Talkpool 7/12/2020 22:52 8:23:42 Power Generator failure (Indeterminate) Talkpool don't manage team to go to the site INC405790 HAIDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/12/2020 22:52 8:23:42 Dependent Affected by the power issue at the main site Affected by HAIDO525 INC405797 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/12/2020 22:58 8:17:42 Power Power Failure (Solar System failure) Solar site, it will be up with solar power INC405798 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/12/2020 23:25 7:50:42 Power Power Failure (Indeterminate) Unsafe Area, Team will reach site 7/13/2020 ETA 7:00AM. INC405804 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 0:30 6:45:42 Power Generator failure (Indeterminate) Portable genset out of fuel INC405811 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/13/2020 0:55 6:20:42 Power Power Failure (Indeterminate) Unsafe Area, Team will reach site 7/13/2020 ETA 7:00AM. INC405811 HDO012 BOLOSSE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/13/2020 0:55 6:20:42 Dependent Affected by the power issue at the main site Affected by HDO556 INC405812 HDO385 BINOT LESTERE_COW Ouest Ericsson 2G+3G A Talkpool 7/13/2020 1:20 5:55:42 Power Generator failure (Indeterminate) Team on site waiting for access INC405812 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 3G A Talkpool 7/13/2020 1:20 5:55:42 Dependent Affected by the power issue at the main site Attached to HDO385 INC405907 HAIDO630 FONTAMARA27_RUE_CHARITE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/13/2020 1:28 5:47:42 Power Power Failure (Indeterminate) Team has been informed, ETA 6:30AM expired, more update is expected from team. INC405914 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/13/2020 1:30 5:45:42 Power Power Failure (Indeterminate) Portable genset is out of fuel. More update will be share once available. INC405914 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/13/2020 1:30 5:45:42 Dependent Affected by the power issue at the main site Affected by HDO592 INC405816 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 7/13/2020 2:14 5:01:42 Power Generator failure (Indeterminate) ETA 5:20 AM expired. Update is expected from talkpool INC405816 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 7/13/2020 2:14 5:01:42 Dependent Affected by the power issue at the main site Affected by HDC238 INC405817 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/13/2020 2:29 4:46:42 Power Generator failure (Indeterminate) Portable genset is out of fuel, it will be refuel in the morning, ETA 7:30AM INC405790 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/13/2020 4:54 2:21:42 Dependent Affected by the power issue at the main site Affected by HAIDO525 INC405790 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/13/2020 4:54 2:21:42 Dependent Affected by the power issue at the main site Affected by HAIDO525 INC405427 HAIDS111 COLLEGE_HORACE Sud ZTE 2G+3G+LTE A Talkpool 7/13/2020 5:13 2:02:42 Dependent Affected by the power issue at the main site Attached to HDS114 INC405427 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 7/13/2020 5:13 2:02:42 Dependent Affected by the power issue at the main site Attached to HDS114 INC405931 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 5:30 1:45:42 Power Generator failure (Indeterminate) Talkpool don't manage team to go to the site INC405664 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/13/2020 6:02 1:13:42 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC405664 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/13/2020 6:02 1:13:42 Dependent Affected by the power issue at the main site Affected by HDC318 INC405754 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 7/13/2020 6:02 1:13:42 Power Power Failure (Solar System failure) Affected by HDC212 INC402907 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/13/2020 6:02 1:13:42 Dependent Affected by the power issue at the main site Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC405523 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/13/2020 6:02 1:13:42 Power Power Failure (Solar System failure) Low voltage on the solar system. Sector will get back once the solar batteries are fully charged Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 725:49:42 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel T team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 599:52:42 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 283:40:42 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Digicel 7/4/2020 15:12 208:03:42 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 139:25:42 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402916 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/7/2020 12:00 139:15:42 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 139:15:42 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403407 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Talkpool 7/8/2020 10:58 116:17:42 Power Power Failure (DC Converter Failure) Dc converter faulty. Spare not yet already collected at WH. ETR not provided yet INC403668 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/8/2020 20:50 106:25:42 RBS RBS Fault (RUS failure) Faulty RUS must be replaced. ETR to be provided INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 7/10/2020 9:05 70:10:42 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed. Follow up is ongoing by Digicel RAN team INC404298 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 7/11/2020 2:14 53:01:42 Power Power Failure (Solar System failure) Low voltage on the solar system. Sector will get back once the solar batteries are fully charged INC405063 HDN210 PILATE Nord Ericsson 2G D Talkpool 7/11/2020 9:30 45:45:42 Dependent Affected by the TX issue at the main site Affected by the TX issue at HDN244. INC405063 HDN260 PREVAL Nord Ericsson 2G B Talkpool 7/11/2020 9:30 45:45:42 Dependent Affected by the TX issue at the main site Affected by the TX issue at HDN244. INC405063 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 7/11/2020 9:30 45:45:42 Dependent Affected by the TX issue at the main site Affected by the TX issue at HDN244. INC405777 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/11/2020 18:30 36:45:42 RBS RBS Fault (Indeterminate) Radio is faulty, follow up is ongoing. INC405603 HDC121 POSTE_COUTANT Artibonite Ericsson 2G D Talkpool 7/12/2020 13:00 18:15:42 RBS RBS Fault (Indeterminate) Faulty RUS01B8. Spare not yet available INC405636 HGA012 BACONOIS Nippes Ericsson 2G D Talkpool 7/12/2020 15:34 15:41:42 RBS RBS Fault (Indeterminate) Talkpool is not manage his Team to reach the site INC405724 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 7/12/2020 17:30 13:45:42 RBS RBS Fault (Indeterminate) Faulty DRU. Spare not yet available INC405591 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 7/12/2020 21:34 9:41:42 RBS RBS Fault (RUS failure) RUS01B8 faulty on site , new spare requested for replacement INC405802 HDN270 CARICE Nord-Est Ericsson 2G D Talkpool 7/12/2020 23:50 7:25:42 RBS RBS Fault (Indeterminate) After power team intervention, tx team is requested. ETA not yet available Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC405737 HAIDO153 BROCHETTE_95 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/12/2020 18:14 7/12/2020 19:21 1:07:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure. OK 1 1/2 oil added and genset has been restarted. INC405530 HDO180 CARIDAD Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/12/2020 8:35 7/12/2020 20:09 11:34:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temp due radiator and fan belt faulty. Spare Radiaror and fan belt has been replaced. 1 gal coolant added and genset restarted. INC405530 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/12/2020 8:35 7/12/2020 20:09 11:34:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO180 Cascaded Back up with main site. INC405530 HDO012 BOLOSSE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/12/2020 8:35 7/12/2020 20:09 11:34:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO180 Cascaded Back up with main site. INC405739 HAIDO189 LA_PEPINIERE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/12/2020 18:24 7/12/2020 20:09 1:44:24 4:00:00 Compliant Power Generator Failure (Overloaded) Oveloaded OK Team reset breaker and restart genset. INC405622 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/12/2020 15:06 7/12/2020 21:40 6:34:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Backup genset out of fuel. Need to be justified Backup genset has been refueled. INC405622 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/12/2020 15:06 7/12/2020 21:40 6:34:00 4:00:00 Not Compliant Power Affected by the power issue at the main site Affected by HDO592 Cascaded Back up with main site. INC405738 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/12/2020 18:07 7/12/2020 20:04 1:56:26 4:00:00 Compliant Power Generator failure (High temperature) High temp due radiator dirty OK Team refresh radiator, 1 gal coolant added and genset has been restarted. INC405758 HAIDO456 JUVENAT_5 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/12/2020 21:02 7/12/2020 23:45 2:43:00 4:00:00 Compliant Power Generator Failure (Overloaded) Oveloaded OK Team reset Huawei breaker and genset has been restarted. INC405758 HAIDO113 CANAPE-JUVENAT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/12/2020 21:02 7/12/2020 23:45 2:43:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO456 Cascaded Back up with main site. INC405784 HDO559 RUE _LAMY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/12/2020 21:40 7/13/2020 0:53 3:13:00 4:00:00 Compliant Power Generator failure (High temperature) High temp OK 1gal coolant added and genset restarted. INC405749 HDO602 THOMASSIN_39 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/12/2020 19:30 7/13/2020 2:12 6:42:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) Breaker tripped Need to be justified Huawei breaker has been reset and genset restarted. INC405427 HAIDS111 COLLEGE_HORACE Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 9:45 7/12/2020 22:48 13:03:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDS114 Cascaded Site back on air after a portable genset has been installed at the main site INC405427 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 9:45 7/12/2020 22:48 13:03:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDS114 Cascaded Site back on air after a portable genset has been installed at the main site INC405591 HDS009 CYVADIER Sud-Est Ericsson 2G+3G B Talkpool 7/12/2020 13:47 7/12/2020 20:47 7:00:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) HPU failed to start ,Batteries discharged Need to be justified Ashcard and modem reset. INC405699 HDO375 BORNE_SOLDAT Ouest Ericsson 2G B Talkpool 7/13/2020 0:06 7/13/2020 1:30 1:24:00 4:00:00 Compliant Power Power Failure (Indeterminate) indeterminate OK GM was perfomed on the site INC405699 HDO427 PETIT GOAVE_II Ouest Ericsson 2G D Talkpool 7/13/2020 0:06 7/13/2020 1:30 1:24:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO375 Cascaded Back in the air with the main site INC405692 HDS225 NERETTE Sud Ericsson 2G B Talkpool 7/12/2020 22:14 7/13/2020 5:30 7:16:00 4:00:00 Compliant Power Generator failure (Indeterminate) Pending OK RCA and resolution details still pending from the contractor INC405692 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 7/12/2020 22:14 7/13/2020 5:30 7:16:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDS225 Cascaded Back in the air with the main site INC405692 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 7/12/2020 22:14 7/13/2020 5:30 7:16:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDS225 Cascaded Back in the air with the main site INC405796 HAIGA058 STENIO_VINCENT_JEREMIE Sud ZTE 2G+3G+LTE A Talkpool 7/13/2020 0:34 7/13/2020 6:30 5:56:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) indeterminate Need to be justified genset has been restarted INC405721 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 7/12/2020 17:56 7/12/2020 20:36 2:39:37 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site was up without any intervention INC402385 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/6/2020 16:36 7/12/2020 20:53 148:17:00 4:00:00 Not Compliant RBS RBS Fault (DUW failure) Need to be justified Need to be justified DWU replaced INC405754 HDC212 DOMOND Centre Ericsson 2G D Talkpool 7/12/2020 20:06 7/12/2020 22:11 2:04:40 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC405669 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/12/2020 20:26 7/12/2020 22:39 2:12:38 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site up by itself INC405651 HDC280 PONT_VINCENT Artibonite Ericsson 2G B Talkpool 7/12/2020 17:42 7/12/2020 23:10 5:27:39 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC405651 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 7/12/2020 17:42 7/12/2020 23:10 5:27:39 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDC80 Affected by HDC80 Cascaded INC405563 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B O&M_ Fuel 7/12/2020 15:52 7/12/2020 23:24 7:31:13 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay The quantity of fuel added will be shared by concerned team INC405449 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/12/2020 8:22 7/12/2020 23:48 15:25:40 4:00:00 Not Compliant Power Generator failure (Indeterminate) Fuel tank empty Fuel Delivery Delay The quantity of fuel added will be shared by concerned team INC403589 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/8/2020 19:10 7/13/2020 0:16 101:05:43 4:00:00 Not Compliant Transmission Transmission (RAU failure) RAU faulty RAU faulty Need to be justified INC405694 HDC260 DESSALINES Artibonite Ericsson 2G+3G A Talkpool 7/12/2020 22:22 7/13/2020 2:17 3:54:36 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor Cells restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC405482 HDC210 LABACIE Centre Ericsson 2G D Talkpool 7/12/2020 11:36 7/12/2020 19:05 7:28:44 4:00:00 Not Compliant RBS RBS Fault ( High temperature) Fan 48V faulty Spare Feedback is expected from the concerned team INC405686 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 7/12/2020 21:14 7/12/2020 23:17 2:02:34 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC405728 HDS013 ST_CYR Sud-Est Ericsson 2G A Talkpool 7/12/2020 17:40 7/12/2020 21:30 3:50:00 4:00:00 Compliant Power Generator failure (High temperature) High temp due to fan-belt broken OK Changed fanbelt and added 1/12 gal of coolant. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... 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Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jul 13 06:59:40 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 13 Jul 2020 12:59:40 +0000 Subject: [Rantt] NOC hourly report at 08:00 AM Message-ID: Hello All, Received the NOC hourly report done at 08:00 AM Sites off air by Class Class A B C D Total Total 12 6 4 19 41 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 23 4 2 0 25 ZTE 10 10 7 0 10 Huawei 6 6 6 0 6 Network 39 20 15 0 41 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 5 0 5 10 41 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 540:30:00 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 179:42:43 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC403832 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 7/9/2020 5:14 99:10:21 Power Generator failure (Faulty board) PC Board faulty. Spare requested. Follow up is ongoing INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 7/9/2020 8:30 95:54:21 RBS RBS Fault (DUW failure) The DUW collected was also defective. A new request has been made for another one INC404309 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 85:56:43 Power Generator failure (Faulty board) PC Board faulty. Spare requested. Follow up is ongoing INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 85:52:43 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC404333 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/9/2020 18:54 85:13:01 Power Generator failure (Indeterminate) Assessment report submitted. Waiting for genset approval from Digicel. INC405213 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/11/2020 13:17 42:50:55 Power Generator Failure (Faulty solenoid) PC board frozen and faulty solenoid. Spare already requested,Next update will be shared on July 13. INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 26:04:00 Power Generator Failure (Engine Knocking ) A backup genset has been installed but it cannot powered the site INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 25:50:24 Power Generator Failure (Engine broken) Engine broken ,Talkpool has to provide the plan of recovery INC405616 HDC327 ROCHE LA COUR LA CEDRAS Artibonite Ericsson 2G D Talkpool 7/12/2020 14:30 17:54:43 RBS RBS Fault (DUG Failure) Faulty DUG needed to be replaced. Spare not yet available INC405618 HDN296 DILAIRE Nord-Est Ericsson 2G D O&M_ Fuel 7/12/2020 14:38 17:46:22 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/12/2020) at 4:25 PM. ETR will be provided by them. INC405719 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C O&M_ Fuel 7/12/2020 17:06 15:18:21 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/12/2020) at 10:41 PM. ETR will be provided by them. INC405720 HDC226 MARIN Artibonite Ericsson 2G D O&M_ Fuel 7/12/2020 17:06 15:18:21 Dependent Affected by the fuel issue at the main site Affected by HDC266 INC404846 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/12/2020 19:47 12:32:00 Power Power Failure (Solar System failure) Solar site, it will be up with solar power INC405765 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B O&M_ Fuel 7/12/2020 20:48 11:57:25 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/12/2020) at 10:41 PM. ETR will be provided by them. INC405755 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/12/2020 20:26 11:53:00 Power Generator failure (Indeterminate) Portable genset is out of fuel . Refueling expected to be done 7/13/2020. INC404225 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/12/2020 21:48 10:36:43 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC405791 HDS021 ST CYR Sud-Est Ericsson 2G+3G+LTE A Talkpool 7/12/2020 22:30 9:49:00 Power Generator failure (Indeterminate) No access at night due to the site located in the stadium, Team will be on site 7/13/2020, ETA 8:35AM INC405795 HDN247 CLAIRICE Nord Ericsson 2G D Talkpool 7/12/2020 22:52 9:32:27 RBS RBS Fault (Rectifier failure) Faulty rectifier needed to be replaced. Spare not yet available INC405798 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A O&M FUEL 7/12/2020 23:25 8:43:00 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/13/2020 at 7:58 am. ETR to be provided. INC405804 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 0:30 7:54:18 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing INC405811 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/13/2020 0:55 7:13:00 Power Power Failure (Indeterminate) ETA is expired, next update will be shared soon INC405811 HDO012 BOLOSSE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/13/2020 0:55 7:13:00 Dependent Affected by the power issue at the main site Affected by HDO556 INC405907 HAIDO630 FONTAMARA27_RUE_CHARITE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/13/2020 1:28 6:40:00 Power Power Failure (Indeterminate) Team is on site INC405914 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/13/2020 1:30 6:38:00 Power Power Failure (Indeterminate) Portable genset is out of fuel. Next update to share when available INC405914 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/13/2020 1:30 6:38:00 Dependent Affected by the power issue at the main site Affected by HDO592 INC405816 HDC238 DESVARIEUX Centre Ericsson 2G D O&M FUEL 7/13/2020 2:14 6:10:28 Fuel Generator failure (Fuel issue) Fuel team is informed since (/7/13/2020) at 8:20 AM. ETR will be provided by them INC405816 COW033 CFU CLUB_COW Centre Ericsson 2G D O&M FUEL 7/13/2020 2:14 6:10:28 Dependent Affected by the fuel issue at the main site Affected by HDC238 INC405817 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/13/2020 2:29 5:50:00 Power Generator failure (Indeterminate) Portable genset is out of fuel, it will be refuel in the morning, ETA 8:30AM INC405427 HAIDS111 COLLEGE_HORACE Sud ZTE 2G+3G+LTE A Talkpool 7/13/2020 5:13 3:06:00 Dependent Affected by the power issue at the main site Attached to HDS114 INC405427 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 7/13/2020 5:13 3:06:00 Dependent Affected by the power issue at the main site Attached to HDS114 INC405804 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 5:30 2:54:26 Dependent Affected by the power issue at the main site Affected by HDN104 INC405664 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/13/2020 6:02 2:22:11 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC405664 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/13/2020 6:02 2:22:11 Dependent Affected by the power issue at the main site Affected by HDC318 INC402907 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/13/2020 6:02 2:22:11 Dependent Affected by the power issue at the main site Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC405523 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/13/2020 6:02 2:22:11 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC405804 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 6:35 1:49:43 Dependent Affected by the power issue at the main site Affected by HDN104 INC405832 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/13/2020 7:02 1:22:26 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC405946 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/13/2020 7:42 0:25:35 Power Power Failure (Indeterminate) Portable genset is out of fuel. Next update to share when available INC405837 HAIDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/13/2020 7:55 0:13:00 Power Power Failure (Indeterminate) Site remains down after power issue on HAIDO525. Team has been informed. ETA to be provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue now, the access is okay now. Fuel team will arrange to reach the site. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jul 13 07:56:22 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 13 Jul 2020 13:56:22 +0000 Subject: [Rantt] NOC hourly report at 09:00 AM Message-ID: Hello All, Received the NOC hourly report done at 09:00 AM Sites off air by Class Class A B C D Total Total 11 6 4 18 39 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 22 4 2 0 24 ZTE 8 8 5 0 8 Huawei 7 7 7 0 7 Network 37 19 14 0 39 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 5 0 5 8 39 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 541:27:44 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 180:31:51 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC403832 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 7/9/2020 5:14 99:59:29 Power Generator failure (Faulty board) PC Board faulty. Spare requested. Follow up is ongoing INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 7/9/2020 8:30 96:43:29 RBS RBS Fault (DUW failure) The DUW collected was also defective. A new request has been made for another one INC404309 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 86:45:51 Power Generator failure (Faulty board) PC Board faulty. Spare requested. Follow up is ongoing INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 86:41:51 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC404333 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/9/2020 18:54 86:10:45 Power Generator failure (Indeterminate) Assessment report submitted. Waiting for genset approval from Digicel. INC405213 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/11/2020 13:17 43:48:39 Power Generator Failure (Faulty solenoid) PC board frozen and faulty solenoid. Spare already requested, Next update will be shared on July 13. INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 26:56:18 Power Generator Failure (Engine Knocking ) A backup genset has been installed but it cannot powered the site INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 26:42:42 Power Generator Failure (Engine broken) Engine broken ,Talkpool has to provide the plan of recovery INC405616 HDC327 ROCHE LA COUR LA CEDRAS Artibonite Ericsson 2G D Talkpool 7/12/2020 14:30 18:43:51 RBS RBS Fault (DUG Failure) Faulty DUG needed to be replaced. Spare not yet available INC405618 HDN296 DILAIRE Nord-Est Ericsson 2G D O&M_ Fuel 7/12/2020 14:38 18:35:30 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/12/2020) at 4:25 PM. ETR will be provided by them. INC405719 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C O&M_ Fuel 7/12/2020 17:06 16:07:29 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/12/2020) at 10:41 PM. ETR will be provided by them. INC405720 HDC226 MARIN Artibonite Ericsson 2G D O&M_ Fuel 7/12/2020 17:06 16:07:29 Dependent Affected by the fuel issue at the main site Affected by HDC266 INC404846 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/12/2020 19:47 13:24:18 Power Power Failure (Solar System failure) Solar site, it will be up with solar power INC405755 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/12/2020 20:26 12:45:18 Power Generator failure (Indeterminate) Portable genset is out of fuel . Refueling expected to be done 7/13/2020. INC405765 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B O&M_ Fuel 7/12/2020 20:48 12:25:16 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/12/2020) at 10:41 PM. ETR will be provided by them. INC404225 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/12/2020 21:48 11:25:51 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC405791 HDS021 ST CYR Sud-Est Ericsson 2G+3G+LTE A Talkpool 7/12/2020 22:30 10:41:18 Power Generator failure (Indeterminate) Team is working on site. INC405795 HDN247 CLAIRICE Nord Ericsson 2G D Talkpool 7/12/2020 22:52 10:21:35 RBS RBS Fault (Rectifier failure) Faulty rectifier needed to be replaced. Spare not yet available INC405798 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A O&M FUEL 7/12/2020 23:25 9:40:44 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/13/2020 at 7:58 am. ETR to be provided. INC405804 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 0:30 8:43:26 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing INC405811 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/13/2020 0:55 8:10:44 Power Power Failure (Indeterminate) ETA is expired, the team claims 2 hours more to reach the site. ETA: 09:15h INC405811 HDO012 BOLOSSE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/13/2020 0:55 8:10:44 Dependent Affected by the power issue at the main site Affected by HDO556 INC405914 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/13/2020 1:30 7:35:44 Power Power Failure (Indeterminate) Portable genset is out of fuel. Next update to share when available INC405914 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/13/2020 1:30 7:35:44 Dependent Affected by the power issue at the main site Affected by HDO592 INC405816 HDC238 DESVARIEUX Centre Ericsson 2G D O&M FUEL 7/13/2020 2:14 6:59:36 Fuel Generator failure (Fuel issue) Fuel team is informed since (/7/13/2020) at 8:20 AM. ETR will be provided by them INC405816 COW033 CFU CLUB_COW Centre Ericsson 2G D O&M FUEL 7/13/2020 2:14 6:59:36 Dependent Affected by the fuel issue at the main site Affected by HDC238 INC405817 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/13/2020 2:29 6:42:18 Power Generator failure (Indeterminate) Portable genset is out of fuel, Refueling expected to be done 7/13/2020. INC405804 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 5:30 3:43:34 Dependent Affected by the power issue at the main site Affected by HDN104 INC402907 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/13/2020 6:02 3:11:19 Dependent Affected by the power issue at the main site Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC405523 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/13/2020 6:02 3:11:19 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC405804 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 6:35 2:38:51 Dependent Affected by the power issue at the main site Affected by HDN104 INC405946 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/13/2020 7:42 1:23:19 Power Power Failure (Indeterminate) Portable genset is out of fuel. Next update to share when available INC405836 HDN154 DESMARROS Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 7:54 1:19:32 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 10:30 AM INC405836 HDN181 PIERRETTE Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 7:54 1:19:32 Dependent Affected by the power issue at the main site Affected by HDN154 INC405837 HAIDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/13/2020 7:55 1:10:44 Power Power Failure (Indeterminate) Site remains down after power issue on HAIDO525. Team has been informed. ETA to be provided INC405844 HAIDO291 DELMAS_3 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/13/2020 8:29 0:36:36 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 10:30h INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/13/2020 8:33 0:32:36 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 09:30h Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue now, the access is okay now. Fuel team will arrange to reach the site. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jul 13 07:57:34 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 13 Jul 2020 13:57:34 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for 9:00 AM Message-ID: Dear All, Please receive below the report about the site Running on battery in the network for 9:00 AM Cells out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404216 HAIDO660 DELMAS 41 Port-au-Prince Huawei 3G D Talkpool 7/12/2020 0:31 32:34:44 Power Generator Failure (Overloaded) Radios down due to team has turned off his circuit breaker due low capacity of the genset Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jul 13 07:59:38 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 13 Jul 2020 13:59:38 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network for 9:00 AM Message-ID: Hello All, Please receive below the report for partially down sites in the network for 9:00 AM Cells out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 727:49:54 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel T team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 563:12:25 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 247:00:25 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Digicel 7/4/2020 15:12 171:23:25 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC403407 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Talkpool 7/8/2020 10:58 118:17:54 Power Power Failure (DC Converter Failure) Dc converter faulty. Spare not yet already collected at WH. ETR not provided yet INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 102:45:25 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 102:35:25 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403668 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/8/2020 20:50 69:45:25 RBS RBS Fault (RUS failure) Faulty RUS must be replaced. ETR to be provided INC405777 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/11/2020 18:30 38:45:54 RBS RBS Fault (Indeterminate) Radio is faulty, follow up is ongoing. INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 7/10/2020 9:05 33:30:25 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed. Follow up is ongoing by Digicel RAN team INC405603 HDC121 POSTE_COUTANT Artibonite Ericsson 2G D Talkpool 7/12/2020 13:00 20:06:45 RBS RBS Fault (RUS failure) Faulty RUS01B8. Spare not yet available INC405636 HGA012 BACONOIS Nippes Ericsson 2G D Talkpool 7/12/2020 15:34 17:41:54 RBS RBS Fault (Indeterminate) Talkpool is not manage his Team to reach the site INC404298 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 7/11/2020 2:14 16:21:25 Power Power Failure (Solar System failure) Low voltage on the solar system. Sector will get back once the solar batteries are fully charged INC405724 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 7/12/2020 17:30 15:36:45 RBS RBS Fault (DRU failure) Faulty DRU. Spare not yet available INC405802 HDN270 CARICE Nord-Est Ericsson 2G D Talkpool 7/12/2020 23:50 9:16:01 Power Power Failure (Indeterminate) After TX team intervention, Power team is requested. ETA not yet available INC405063 HDN210 PILATE Nord Ericsson 2G D Talkpool 7/11/2020 9:30 9:05:25 Dependent Affected by the Transmission issue at the main site Affected by the TX issue at HDN244. INC405063 HDN260 PREVAL Nord Ericsson 2G B Talkpool 7/11/2020 9:30 9:05:25 Dependent Affected by the Transmission issue at the main site Affected by the TX issue at HDN244. INC405063 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 7/11/2020 9:30 9:05:25 Dependent Affected by the Transmission issue at the main site Affected by the TX issue at HDN244. INC405633 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 7/13/2020 8:00 1:06:01 RBS RBS Fault (BFU Failure) BFU faulty, Spare need to be replaced. INC405836 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 7/13/2020 8:00 1:06:01 Dependent Affected by the power issue at the main site Affected by HDC154 Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jul 13 09:28:25 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 13 Jul 2020 15:28:25 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 10 6 6 15 37 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 23 7 2 0 25 ZTE 6 6 4 0 6 Huawei 6 6 6 0 6 Network 35 19 12 0 37 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 5 0 5 7 37 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 543:20:27 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 182:19:20 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC403832 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 7/9/2020 5:14 101:46:58 Power Generator failure (Faulty board) PC Board faulty. Spare requested. Follow up is ongoing INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Digicel 7/9/2020 8:30 98:30:58 Transmission Transmission (Indeterminate) DUW replaced / License issue. BSS Team is aware and feedback expected from them INC404309 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 88:33:20 Power Generator failure (Faulty board) PC Board faulty. Spare requested. Follow up is ongoing INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 88:29:20 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC404333 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/9/2020 18:54 88:03:28 Power Generator failure (Indeterminate) Assessment report submitted. Waiting for genset approval from Digicel. INC405213 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/11/2020 13:17 45:41:22 Power Generator Failure (Faulty solenoid) PC board frozen and faulty solenoid. Spare already requested,Next update will be shared on July 13. INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 29:04:29 Power Generator Failure (Engine Knocking ) A backup genset has been installed but it cannot powered the site INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 28:50:53 Power Generator Failure (Engine broken) Engine broken ,Talkpool has to provide the plan of recovery INC405616 HDC327 ROCHE LA COUR LA CEDRAS Artibonite Ericsson 2G D Talkpool 7/12/2020 14:30 20:31:20 RBS RBS Fault (DUG Failure) Faulty DUG needed to be replaced. Spare not yet available INC405719 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C O&M_ Fuel 7/12/2020 17:06 17:54:58 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/12/2020) at 10:41 PM. ETA: 11:15 AM INC405720 HDC226 MARIN Artibonite Ericsson 2G D O&M_ Fuel 7/12/2020 17:06 17:54:58 Dependent Affected by the fuel issue at the main site Affected by HDC266 INC405755 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/12/2020 20:26 14:53:29 Power Generator failure (Indeterminate) Portable genset is out of fuel . Refueling expected to be done 7/13/2020. INC405765 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B O&M_ Fuel 7/12/2020 20:48 14:12:45 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/12/2020) at 10:41 PM. ETA: 11:45 AM. INC405791 HDS021 ST CYR Sud-Est Ericsson 2G+3G+LTE A Talkpool 7/12/2020 22:30 12:49:29 Power Generator failure (Indeterminate) Team is working on site. INC405795 HDN247 CLAIRICE Nord Ericsson 2G D Talkpool 7/12/2020 22:52 12:09:04 RBS RBS Fault (Rectifier failure) Faulty rectifier needed to be replaced. Spare not yet available INC405798 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A O&M FUEL 7/12/2020 23:25 11:33:27 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/13/2020 at 7:58 am. ETR to be provided. INC405816 HDC238 DESVARIEUX Centre Ericsson 2G D O&M FUEL 7/13/2020 2:14 8:47:05 Fuel Generator failure (Fuel issue) Fuel team is informed since (/7/13/2020) at 8:20 AM. ETR will be provided by them INC405816 COW033 CFU CLUB_COW Centre Ericsson 2G D O&M FUEL 7/13/2020 2:14 8:47:05 Dependent Affected by the fuel issue at the main site Affected by HDC238 INC405931 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 5:30 5:31:03 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 12:30 PM INC405836 HDN154 DESMARROS Nord-Ouest Ericsson 2G D O&M FUEL 7/13/2020 7:54 3:07:01 Fuel Generator failure (Fuel issue) Fuel team is informed since (/7/13/2020) at 10:50 AM. ETR will be provided by them INC405836 HDN181 PIERRETTE Nord-Ouest Ericsson 2G D O&M FUEL 7/13/2020 7:54 3:07:01 Dependent Affected by the fuel issue at the main site Affected by HDN154 INC405844 HAIDO291 DELMAS_3 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/13/2020 8:29 2:29:19 Power Power Failure (Indeterminate) Team is on site INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/13/2020 8:33 2:25:19 Power Power Failure (Indeterminate) Team can't reach the site. Access is blocked by bandits INC405958 HDO367 DARBONNE Ouest Ericsson 2G+3G A Talkpool 7/13/2020 9:30 1:49:07 Power Generator failure (Indeterminate) Team has been dispatched. ETA 11:30 AM INC405958 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 7/13/2020 9:30 1:49:07 Dependent Affected by the power issue at the main site Affected by HDO367 INC405958 HDO392 BOUGNOTTE_LEOGAN Ouest Ericsson 2G C Talkpool 7/13/2020 9:30 1:49:07 Dependent Affected by the power issue at the main site Affected by HDO367 INC405956 HAIDO549 LIZON_22 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/13/2020 9:22 1:36:08 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 11:55h INC405959 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 7/13/2020 9:46 1:14:59 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 12:30 PM INC405959 HDC174 NAN FORT Artibonite Ericsson 2G D Talkpool 7/13/2020 9:46 1:14:59 Dependent Affected by the power issue at the main site Affected by HDC167 INC405969 HAIDS212 SAINT_JEAN_DU_SUD Sud Ericsson 2G+3G C Talkpool 7/13/2020 10:14 1:05:28 Power Generator failure (Indeterminate) Team has been dispatched. ETA 1:25 PM INC405970 HDC274 ESTERE Artibonite Ericsson 2G+3G D Talkpool 7/13/2020 10:18 0:42:59 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 11:45 AM INC405970 HDC297 DJAKAMAN Artibonite Ericsson 2G D Talkpool 7/13/2020 10:18 0:42:59 Dependent Affected by the power issue at the main site Affected by HDC274 INC405864 HAIDO141 PLAZA_LATHAN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/13/2020 10:31 0:26:56 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC405867 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/13/2020 10:36 0:21:42 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC405984 HAIDO013 DIQUINI_PLAZA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/13/2020 10:44 0:14:18 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue now, the access is okay now. Fuel team will arrange to reach the site. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jul 13 12:52:36 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 13 Jul 2020 18:52:36 +0000 Subject: [Rantt] NOC hourly report at 2:00 PM Message-ID: Hello All, Received the NOC hourly report done at 2:00 PM Sites off air by Class Class A B C D Total Total 9 5 5 13 32 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 3 1 0 18 ZTE 10 10 5 0 10 Huawei 4 4 4 0 4 Network 30 17 10 0 32 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 4 0 4 3 32 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 547:13:30 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 186:09:30 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC403832 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 7/9/2020 5:14 105:37:30 Power Generator failure (Faulty board) PC Board faulty. Spare requested. Follow up is ongoing INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Digicel 7/9/2020 8:30 102:21:30 Transmission Transmission (Indeterminate) DUW replaced / License issue. BSS Team is aware and feedback expected from them INC404309 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 92:23:30 Power Generator failure (Faulty board) PC Board faulty. Spare requested. Follow up is ongoing INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 92:19:30 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC404333 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/9/2020 18:54 91:57:30 Power Generator failure (Indeterminate) Assessment report submitted. Waiting for genset approval from Digicel. INC405213 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/11/2020 13:17 49:34:30 Power Generator Failure (Faulty solenoid) PC board frozen and faulty solenoid. Spare already requested,Next update will be shared on July 13. INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 32:36:30 Power Generator Failure (Engine Knocking ) A backup genset has been installed but it cannot powered the site INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 32:23:30 Power Generator Failure (Engine broken) Engine broken ,Talkpool has to provide the plan of recovery INC405719 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C O&M_ Fuel 7/12/2020 17:06 21:45:30 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/12/2020) at 10:41 PM. ETR will be provided by them INC405720 HDC226 MARIN Artibonite Ericsson 2G D O&M_ Fuel 7/12/2020 17:06 21:45:30 Dependent Affected by the fuel issue at the main site Affected by HDC266 INC405755 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/12/2020 20:26 18:25:30 Power Generator failure (Indeterminate) Portable genset is out of fuel . Refueling expected to be done 7/13/2020. INC405765 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B O&M_ Fuel 7/12/2020 20:48 18:03:30 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/12/2020) at 10:41 PM. ETA: 11:45 AM. INC405798 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A O&M FUEL 7/12/2020 23:25 15:26:30 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/13/2020 at 7:58 am. ETR to be provided. INC405836 HDN154 DESMARROS Nord-Ouest Ericsson 2G D O&M FUEL 7/13/2020 7:54 6:57:30 Fuel Generator failure (Fuel issue) Fuel team is informed since (/7/13/2020) at 10:50 AM. ETR will be provided by them INC405836 HDN181 PIERRETTE Nord-Ouest Ericsson 2G D O&M FUEL 7/13/2020 7:54 6:57:30 Dependent Affected by the fuel issue at the main site Affected by HDN154 INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/13/2020 8:33 6:18:30 Power Power Failure (Indeterminate) Team can't reach the site. Access is blocked by bandits. Next update to share when available INC405969 HAIDS212 SAINT_JEAN_DU_SUD Sud ZTE 2G+3G C Talkpool 7/13/2020 10:14 4:37:30 Power Generator failure (Indeterminate) Team is working on site. INC405996 HDO149 RUE_DU_CENTRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/13/2020 11:26 3:25:30 Transmission Transmission (Indeterminate) No power issue found. TX team has been informed. ETA to be provided INC406006 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/13/2020 12:02 2:49:30 Power Generator failure (Indeterminate) Team is working on site INC406012 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/13/2020 12:05 2:46:30 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC405888 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/13/2020 12:06 2:45:30 Power Generator failure (Indeterminate) Team has been dispatched. ETA 3:15 PM INC406021 HDC199 SAUT_DEAU_II Centre Ericsson 2G D Talkpool 7/13/2020 12:42 2:09:30 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC406101 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 12:50 2:01:30 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 3:40 PM INC406109 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/13/2020 13:02 1:49:30 Power Generator failure (Indeterminate) Team has been dispatched. ETA 3:40 PM INC406122 HDN331 MORNE BAMBOU Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 13:14 1:37:30 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 5: 15 PM INC406118 HDS322 CAS JACQUES/MARIGOT Sud-Est Ericsson 2G D Talkpool 7/13/2020 13:14 1:37:30 Power Generator failure (Indeterminate) Team has been dispatched. ETA 3:30 PM INC406123 HAIGA057 CAP-SUD Grande-Anse ZTE 2G+3G B Talkpool 7/13/2020 13:27 1:24:30 Power Generator failure (Indeterminate) Team has been dispatched. ETA 3:00 PM INC406032 HGA007 REYNOLDS Nippes Ericsson 2G D Talkpool 7/13/2020 13:34 1:17:30 Power Generator failure (Indeterminate) Team has been dispatched. ETA 3:10 PM INC406035 HDO676 SOLINO_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/13/2020 13:35 1:16:30 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC406035 HAIDO263 RUE SYLVIA_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/13/2020 13:35 1:16:30 Dependent Affected by the power issue at the main site Affected by HAIDO676. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue now, the access is okay now. Fuel team will arrange to reach the site. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jul 13 13:40:39 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 13 Jul 2020 19:40:39 +0000 Subject: [Rantt] Partially_Down__Sites_REPORT in the network for 3:00 PM In-Reply-To: References: Message-ID: Hello All, Please receive below the report for partially down sites in the network for 3:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 734:09:49 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel T team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 608:12:49 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 292:00:49 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Digicel 7/4/2020 15:12 216:23:49 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 147:45:49 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 147:35:49 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403407 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Talkpool 7/8/2020 10:58 124:37:49 Power Power Failure (DC Converter Failure) Dc converter faulty. Spare not yet already collected at WH. ETR not provided yet INC403668 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/8/2020 20:50 114:45:49 RBS RBS Fault (RUS failure) Faulty RUS must be replaced. ETR to be provided INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 7/10/2020 9:05 78:30:49 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed. Follow up is ongoing by Digicel RAN team INC404298 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 7/11/2020 2:14 61:21:49 Power Power Failure (Solar System failure) Low voltage on the solar system. Sector will get back once the solar batteries are fully charged INC405063 HDN210 PILATE Nord Ericsson 2G D Talkpool 7/11/2020 9:30 54:05:49 Dependent Affected by the Transmission issue at the main site Affected by the TX issue at HDN244. INC405063 HDN260 PREVAL Nord Ericsson 2G B Talkpool 7/11/2020 9:30 54:05:49 Dependent Affected by the Transmission issue at the main site Affected by the TX issue at HDN244. INC405063 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 7/11/2020 9:30 54:05:49 Dependent Affected by the Transmission issue at the main site Affected by the TX issue at HDN244. INC405777 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/11/2020 18:30 45:05:49 RBS RBS Fault (Indeterminate) Radio is faulty, follow up is ongoing. INC404216 HAIDO660 DELMAS 41 Port-au-Prince Huawei 3G D Talkpool 7/12/2020 0:31 39:04:49 Power Generator Failure (Overloaded) Radios down due to team has turned off his circuit breaker due low capacity of the genset INC405603 HDC121 POSTE_COUTANT Artibonite Ericsson 2G D Talkpool 7/12/2020 13:00 26:35:49 RBS RBS Fault (RUS failure) Faulty RUS01B8. Spare not yet available INC405724 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 7/12/2020 17:30 22:05:49 RBS RBS Fault (DRU failure) Faulty DRU. Spare not yet available INC405836 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A O&M Fuel 7/13/2020 8:00 7:35:49 Dependent Affected by the fuel issue at the main site Affected by HDN154 INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 10:23 5:12:49 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402907 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/13/2020 10:45 4:50:49 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC405955 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 7/13/2020 10:52 4:43:49 RBS RBS Fault (Indeterminate) After Power team intervention, Tx team is requested. ETA 3:30 PM INC405523 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/13/2020 10:52 4:43:49 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC404225 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/13/2020 11:01 4:34:49 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406110 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/13/2020 13:00 2:35:49 RBS RBS Fault (Indeterminate) Team is informed, ETA 3:45 PM Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jul 13 14:42:10 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 13 Jul 2020 20:42:10 +0000 Subject: [Rantt] NOC hourly report at 4:00 PM Message-ID: Hello All, Received the NOC hourly report done at 4:00 PM Sites off air by Class Class A B C D Total Total 12 9 4 16 41 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 18 4 1 0 21 ZTE 14 14 8 1 14 Huawei 6 6 6 0 6 Network 38 24 15 1 41 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 3 0 5 8 41 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 549:02:51 Power Power Failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC402884 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 187:58:51 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC403832 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 7/9/2020 5:14 107:26:51 Power Generator failure (Faulty board) PC Board faulty. Spare requested. Follow up is ongoing INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Digicel 7/9/2020 8:30 104:10:51 Transmission Transmission (Indeterminate) DUW replaced / License issue. BSS Team is aware and feedback expected from them INC404309 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 94:12:51 Power Generator failure (Faulty board) PC Board faulty. Spare requested. Follow up is ongoing INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 94:08:51 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC404333 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/9/2020 18:54 93:46:51 Power Power Failure (Indeterminate) Assessment report submitted. Waiting for genset approval from Digicel. INC405213 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/11/2020 13:17 51:23:51 Power Generator Failure (Faulty solenoid) PC board frozen and faulty solenoid. Spare already requested,Next update will be shared on July 13. INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 34:25:51 Power Generator Failure (Engine Knocking ) A backup genset has been installed but it cannot powered the site INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 34:12:51 Power Generator Failure (Engine broken) Engine broken ,Talkpool has to provide the plan of recovery INC405755 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/12/2020 20:26 20:14:51 Power Generator failure (Indeterminate) Portable genset is out of fuel . Team is on site. INC405765 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B O&M_ Fuel 7/12/2020 20:48 19:52:51 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/12/2020) at 10:41 PM. ETA: 11:45 AM. INC405798 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/12/2020 23:25 17:15:51 Power Power Failure (Indeterminate) Site remains down after refueling. Power team is informed. ETA to be provided INC405836 HDN181 PIERRETTE Nord-Ouest Ericsson 2G D O&M FUEL 7/13/2020 7:54 8:46:51 Dependent Affected by the fuel issue at the main site Affected by HDN154 INC405836 HDN154 DESMARROS Nord-Ouest Ericsson 2G D O&M FUEL 7/13/2020 7:54 8:46:51 Fuel Generator failure (Fuel issue) Fuel team is informed since (/7/13/2020) at 10:50 AM. ETR will be provided by them INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/13/2020 8:33 8:07:51 Power Power Failure (Indeterminate) Team can't reach the site. Access is blocked by bandits. Next update to share when available INC406006 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/13/2020 12:02 4:38:51 Power Generator Failure (Engine broken) Talkpool break down the genset. Follow up is ongoing INC405888 HDO357 MORNE_TAPION Ouest Ericsson 2G D O&M FUEL 7/13/2020 12:06 4:34:51 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/13/2020 at 7:58 am. ETR to be provided. INC406021 HDC199 SAUT_DEAU_II Centre Ericsson 2G D Talkpool 7/13/2020 12:42 3:58:51 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC406107 HDO652 OASIS_HOTEL Port-au-Prince Ericsson 2G C Talkpool 7/13/2020 12:58 3:42:51 Transmission Transmission (Indeterminate) Team has been dispatched. ETA: 17:55h INC406122 HDN331 MORNE BAMBOU Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 13:14 3:26:51 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 5: 15 PM INC406123 HAIGA057 CAP-SUD Grande-Anse ZTE 2G+3G B Talkpool 7/13/2020 13:27 3:13:51 Power Generator failure (Indeterminate) Team is working on site . INC406032 HGA007 REYNOLDS Nippes Ericsson 2G D Talkpool 7/13/2020 13:34 3:06:51 Transmission Transmission (Indeterminate) Team is waiting access. INC406129 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 13:54 2:46:51 Power Generator failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing INC406129 HDN108 DESGRANGES Nord-Ouest Ericsson 3G D Talkpool 7/13/2020 14:04 2:36:51 Dependent Affected by the power issue at the main site Affected by HDN104 INC406051 HDS262 LAROUX_PAYS Sud Ericsson 2G D Talkpool 7/13/2020 14:18 2:22:51 Power Generator failure (Indeterminate) Team has been dispatched. ETA 5:30 PM INC406055 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 7/13/2020 14:50 1:50:51 Power Generator failure (Indeterminate) Team has been dispatched. ETA 6:20 PM INC406143 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/13/2020 14:59 1:41:51 Power Power Failure (Indeterminate) Portable genset is out of fuel. Next update to share when available INC406143 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/13/2020 14:59 1:41:51 Dependent Affected by the power issue at the main site Affected by HAIDO592. INC406056 HAIDS103 CAMBRI Sud ZTE 2G+3G B Talkpool 7/13/2020 15:00 1:40:51 Power Generator failure (Indeterminate) Team is working on site . INC406056 HAIDS202 LA_BORDE Sud ZTE 2G+3G B Talkpool 7/13/2020 15:00 1:40:51 Dependent Affected by the power issue at the main site Affected by HDS103 INC406056 HAIDS368 CHANTILY Sud ZTE 2G+3G C Talkpool 7/13/2020 15:00 1:40:51 Dependent Affected by the power issue at the main site Affected by HDS103 INC406147 HDN125 DEBOCHE Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 15:06 1:34:51 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 6: 30 PM INC406148 HDN226 PLAISANCE Nord Ericsson 2G D Talkpool 7/13/2020 15:06 1:34:51 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 6: 15 PM INC406146 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/13/2020 15:09 1:31:51 Dependent Affected by the power issue at the main site Affected by HAIDO525. INC406146 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 7/13/2020 15:09 1:31:51 Power Power Failure (Indeterminate) Portable genset is out of fuel. Next update to share when available INC406146 HAIDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/13/2020 15:09 1:31:51 Dependent Affected by the power issue at the main site Affected by HAIDO525. INC406146 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/13/2020 15:09 1:31:51 Dependent Affected by the power issue at the main site Affected by HAIDO525. INC406062 HAIDO170 CITE_SIMON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/13/2020 15:25 1:15:51 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 17:20h INC406070 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/13/2020 15:43 0:57:51 Power Power Failure (Indeterminate) Portable genset is out of fuel. Next update to share when available INC406071 HDO559 RUE _LAMY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/13/2020 15:45 0:55:51 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue now, the access is okay now. Fuel team will arrange to reach the site. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jul 13 16:57:47 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 13 Jul 2020 22:57:47 +0000 Subject: [Rantt] Partially_Down__Sites_REPORT in the network for 06:00 PM Message-ID: Hello All, Please receive below the report for partially down sites in the network for 06:00 PM cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 737:29:45 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel T team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 611:32:45 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 295:20:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Digicel 7/4/2020 15:12 219:43:45 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 151:05:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 150:55:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403407 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Talkpool 7/8/2020 10:58 127:57:45 Power Power Failure (DC Converter Failure) Dc converter faulty. Spare not yet already collected at WH. ETR not provided yet INC403668 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/8/2020 20:50 118:05:45 RBS RBS Fault (RUS failure) Faulty RUS must be replaced. ETR to be provided INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 7/10/2020 9:05 81:50:45 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed. Follow up is ongoing by Digicel RAN team INC404298 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 7/11/2020 2:14 64:41:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sector will get back once the solar batteries are fully charged INC405063 HDN210 PILATE Nord Ericsson 2G D Talkpool 7/11/2020 9:30 57:25:45 Dependent Affected by the Transmission issue at the main site Affected by the TX issue at HDN244. INC405063 HDN260 PREVAL Nord Ericsson 2G B Talkpool 7/11/2020 9:30 57:25:45 Dependent Affected by the Transmission issue at the main site Affected by the TX issue at HDN244. INC405777 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/11/2020 18:30 48:25:45 RBS RBS Fault (Indeterminate) Radio is faulty, follow up is ongoing. INC404216 HAIDO660 DELMAS 41 Port-au-Prince Huawei 3G D Talkpool 7/12/2020 0:31 42:24:45 Power Generator Failure (Overloaded) Radios down due to team has turned off his circuit breaker due low capacity of the genset INC405603 HDC121 POSTE_COUTANT Artibonite Ericsson 2G D Talkpool 7/12/2020 13:00 29:55:45 RBS RBS Fault (RUS failure) Faulty RUS01B8. Spare not yet available INC405724 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 7/12/2020 17:30 25:25:45 RBS RBS Fault (DRU failure) Faulty DRU. Spare not yet available INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 10:23 8:32:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406089 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/13/2020 10:45 8:10:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC404225 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/13/2020 11:01 7:54:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC405063 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 7/13/2020 15:23 3:32:45 Dependent Affected by the Transmission issue at the main site Affected by the TX issue at HDN244. INC406086 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 7/13/2020 17:06 1:49:45 RBS RBS Fault (Indeterminate) Team is informed, ETA 7:00 PM Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jul 13 17:42:24 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 13 Jul 2020 23:42:24 +0000 Subject: [Rantt] NOC SITE REPORT updated for this July 13th, 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this July 13th, 2020 till 7:00 PM > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 551:36:54 Power Power Failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 190:18:31 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC403832 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 7/9/2020 5:14 109:46:09 Power Generator failure (Faulty board) PC Board faulty. Spare requested. Follow up is ongoing INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Digicel 7/9/2020 8:30 106:30:09 Transmission Transmission (Indeterminate) DUW replaced / License issue. BSS Team is aware and feedback expected from them INC404309 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 96:32:31 Power Generator failure (Faulty board) PC Board faulty. Spare requested. Follow up is ongoing INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 96:28:31 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC404333 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/9/2020 18:54 96:19:55 Power Power Failure (Indeterminate) Assessment report submitted. Waiting for genset approval from Digicel. INC405213 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/11/2020 13:17 53:57:49 Power Generator Failure (Faulty solenoid) PC board frozen and faulty solenoid. Spare already requested, Next update will be shared on July 13. INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 37:05:51 Power Generator Failure (Engine Knocking ) A backup genset has been installed but it cannot powered the site INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 36:52:15 Power Generator Failure (Engine broken) Engine broken ,Talkpool has to provide the plan of recovery INC405765 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B O&M_ Fuel 7/12/2020 20:48 22:11:56 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/12/2020) at 10:41 PM. ETA: 11:45 AM. INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/13/2020 8:33 10:41:46 Power Power Failure (Indeterminate) Team can't reach the site. Access is blocked by bandits. Next update to share when available INC405888 HDO357 MORNE_TAPION Ouest Ericsson 2G D O&M FUEL 7/13/2020 12:06 7:14:25 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/13/2020 at 7:58 am. ETR to be provided. INC406006 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/13/2020 12:02 6:58:06 Power Generator Failure (Engine broken) Talkpool break down the genset. Follow up is ongoing INC406021 HDC199 SAUT_DEAU_II Centre Ericsson 2G D Talkpool 7/13/2020 12:42 6:18:06 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC406107 HDO652 OASIS_HOTEL Port-au-Prince Ericsson 2G C Talkpool 7/13/2020 12:58 6:16:16 Dependent Affected by the Transmission issue at the main site Affected by transmission issue on HDO568. INC406129 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 13:54 5:06:03 Power Generator failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing INC406051 HDS262 LAROUX_PAYS Sud Ericsson 2G D Talkpool 7/13/2020 14:18 5:02:21 Power Generator failure (Indeterminate) Team is working on site . INC406055 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 7/13/2020 14:50 4:30:24 Power Generator failure (Indeterminate) Team has been dispatched. ETA 7:40 PM INC406062 HAIDO170 CITE_SIMON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/13/2020 15:25 3:49:54 Power Power Failure (Indeterminate) Team is in front of gate waiting for access INC406071 HDO559 RUE _LAMY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/13/2020 15:45 3:29:06 Power Power Failure (Indeterminate) Team is in front of gate waiting for access INC406168 HDO377 NAN_COLLINE Ouest Ericsson 2G+3G A Talkpool 7/13/2020 16:38 2:42:09 Power Generator failure (Indeterminate) Team has been dispatched. ETA 7:30 PM INC405523 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/13/2020 17:20 1:40:31 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC406094 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G+3G B Talkpool 7/13/2020 17:42 1:38:26 Power Generator failure (Indeterminate) Team has been dispatched. ETA 8:20 PM INC406094 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G+3G B Talkpool 7/13/2020 17:42 1:38:26 Dependent Affected by the power issue at the main site Affected by HGA024 INC406096 HDO268 BOUCHARA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/13/2020 17:43 1:31:54 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 19:55h INC406093 HDC266 DESCHAPPELLES Artibonite Ericsson 2G D Talkpool 7/13/2020 17:30 1:29:56 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 9:00 PM INC406093 HDC226 MARIN Artibonite Ericsson 2G D Talkpool 7/13/2020 17:30 1:29:56 Dependent Affected by the power issue at the main site Affected by HDC266 INC406095 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 7/13/2020 17:46 1:14:00 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 9:30 PM INC406095 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/13/2020 17:46 1:14:00 Dependent Affected by the power issue at the main site Affected by HDC228 INC406201 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/13/2020 18:25 0:49:12 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 20:45h INC406183 HAIDO539 ROUTE NATIONALE#1 DAMIEN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/13/2020 18:35 0:39:11 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 20:45h INC406207 HAIDO627 MOREAU_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/13/2020 18:49 0:25:02 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 20:25h Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 737:29:45 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel T team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 611:32:45 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 295:20:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Digicel 7/4/2020 15:12 219:43:45 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 151:05:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 150:55:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403407 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Talkpool 7/8/2020 10:58 127:57:45 Power Power Failure (DC Converter Failure) Dc converter faulty. Spare not yet already collected at WH. ETR not provided yet INC403668 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/8/2020 20:50 118:05:45 RBS RBS Fault (RUS failure) Faulty RUS must be replaced. ETR to be provided INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 7/10/2020 9:05 81:50:45 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed. Follow up is ongoing by Digicel RAN team INC404298 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 7/11/2020 2:14 64:41:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sector will get back once the solar batteries are fully charged INC405063 HDN210 PILATE Nord Ericsson 2G D Talkpool 7/11/2020 9:30 57:25:45 Dependent Affected by the Transmission issue at the main site Affected by the TX issue at HDN244. INC405063 HDN260 PREVAL Nord Ericsson 2G B Talkpool 7/11/2020 9:30 57:25:45 Dependent Affected by the Transmission issue at the main site Affected by the TX issue at HDN244. INC405777 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/11/2020 18:30 48:25:45 RBS RBS Fault (Indeterminate) Radio is faulty, follow up is ongoing. INC404216 HAIDO660 DELMAS 41 Port-au-Prince Huawei 3G D Talkpool 7/12/2020 0:31 42:24:45 Power Generator Failure (Overloaded) Radios down due to team has turned off his circuit breaker due low capacity of the genset INC405603 HDC121 POSTE_COUTANT Artibonite Ericsson 2G D Talkpool 7/12/2020 13:00 29:55:45 RBS RBS Fault (RUS failure) Faulty RUS01B8. Spare not yet available INC405724 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 7/12/2020 17:30 25:25:45 RBS RBS Fault (DRU failure) Faulty DRU. Spare not yet available INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 10:23 8:32:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406089 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/13/2020 10:45 8:10:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC404225 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/13/2020 11:01 7:54:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC405063 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 7/13/2020 15:23 3:32:45 Dependent Affected by the Transmission issue at the main site Affected by the TX issue at HDN244. INC406086 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 7/13/2020 17:06 1:49:45 RBS RBS Fault (Indeterminate) Team is informed, ETA 7:00 PM Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue now, the access is okay now. Fuel team will arrange to reach the site. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC405938 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G+3G D Talkpool 7/13/2020 6:58 7/13/2020 8:45 1:46:41 4:00:00 Compliant Power Generator failure (Indeterminate) Team has been dispatched OK Site is fully operational without any intervention INC405938 HDN108 DESGRANGES Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 6:58 7/13/2020 8:45 1:46:41 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN105 Cascaded Site back in service with the main site INC405832 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/13/2020 7:02 7/13/2020 8:52 1:49:43 4:00:00 Compliant Power Power Failure (Solar System failure) Solar System failure OK Site is up with the sunrise INC405664 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/13/2020 6:02 7/13/2020 9:13 3:10:28 4:00:00 Compliant Power Power Failure (Solar System failure) Solar System failure OK Site is up with the sunrise INC405664 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/13/2020 6:02 7/13/2020 9:13 3:10:28 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC318 Cascaded Site back in service with the main site INC405804 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 0:30 7/13/2020 10:10 9:39:35 4:00:00 Not Compliant Power Generator failure (Indeterminate) Portable genset out of fuel Need to be justified Fuel added in the portable genset INC405804 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 6:35 7/13/2020 10:10 3:35:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN104 Cascaded Site back in service with the main site INC405618 HDN296 DILAIRE Nord-Est Ericsson 2G D O&M_ Fuel 7/12/2020 14:38 7/13/2020 10:50 20:11:39 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted INC405816 HDC238 DESVARIEUX Centre Ericsson 2G D O&M FUEL 7/13/2020 2:14 7/13/2020 11:52 9:37:45 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted INC405816 COW033 CFU CLUB_COW Centre Ericsson 2G D O&M FUEL 7/13/2020 2:14 7/13/2020 11:52 9:37:45 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDC238 Cascaded Site back in service with the main site INC405970 HDC274 ESTERE Artibonite Ericsson 2G+3G D Talkpool 7/13/2020 10:18 7/13/2020 12:45 2:26:39 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to radiator faulty OK 1 gal. of coolant added and genset restarted INC405970 HDC297 DJAKAMAN Artibonite Ericsson 2G D Talkpool 7/13/2020 10:18 7/13/2020 12:45 2:26:39 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC274 Cascaded Site back in service with the main site INC405616 HDC327 ROCHE LA COUR LA CEDRAS Artibonite Ericsson 2G D Talkpool 7/12/2020 14:30 7/13/2020 13:47 23:17:00 4:00:00 Not Compliant RBS RBS Fault (DUG Failure) DUG faulty Spare DUG has been replaced INC405719 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C O&M_ Fuel 7/12/2020 17:06 7/13/2020 14:03 20:56:38 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted INC405720 HDC226 MARIN Artibonite Ericsson 2G D O&M_ Fuel 7/12/2020 17:06 7/13/2020 14:03 20:56:38 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDC266 Cascaded Site back in service with the main site INC405959 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 7/13/2020 9:46 7/13/2020 13:52 4:05:39 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil Pressure Need to be justified Oil filter and fuel filter swapped / 1.5 gal. of oil added and genset restarted INC405959 HDC174 NAN FORT Artibonite Ericsson 2G D Talkpool 7/13/2020 9:46 7/13/2020 13:52 4:05:39 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC167 Cascaded Site back in service with the main site INC405931 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 5:30 7/13/2020 13:46 8:15:43 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC406040 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 7/13/2020 13:50 7/13/2020 14:38 0:47:30 4:00:00 Compliant Transmission Transmission (MMU failure) MMU failure OK Cold restart on MMU INC406040 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 7/13/2020 13:50 7/13/2020 14:38 0:47:30 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDC155 Cascaded Site back in service with the main site INC406040 HDC163 LACUL Artibonite Ericsson 2G D Talkpool 7/13/2020 13:50 7/13/2020 14:38 0:47:30 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDC155 Cascaded Site back in service with the main site INC406040 HDC169 MORNE_DUPUY Artibonite Ericsson 2G D Talkpool 7/13/2020 13:50 7/13/2020 14:38 0:47:30 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDC155 Cascaded Site back in service with the main site INC406040 HDC168 CARREFOUR_TELE Artibonite Ericsson 2G D Talkpool 7/13/2020 13:50 7/13/2020 14:38 0:47:30 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDC155 Cascaded Site back in service with the main site INC406040 HDC178 DUPUYO Artibonite Ericsson 2G D Talkpool 7/13/2020 13:50 7/13/2020 14:38 0:47:30 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDC155 Cascaded Site back in service with the main site INC405795 HDN247 CLAIRICE Nord Ericsson 2G D Talkpool 7/12/2020 22:52 7/13/2020 13:48 14:55:44 4:00:00 Not Compliant RBS RBS Fault (Rectifier failure) Faulty rectifier Spare RCA and resolution details to be provided by the contractor INC406122 HDN331 MORNE BAMBOU Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 13:14 7/13/2020 17:40 4:25:32 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC406101 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 12:50 7/13/2020 13:56 1:05:31 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC405881 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G+LTE D Talkpool 7/13/2020 13:36 7/13/2020 16:41 3:05:00 4:00:00 Compliant Fiber Transmission (Fiber issue) Affected by the fiber link SDH008 - SDH016 Cascaded Back up once fiber link restored INC405881 HDN214 DONDON Nord Ericsson 3G D Talkpool 7/13/2020 13:36 7/13/2020 16:41 3:05:00 4:00:00 Compliant Fiber Transmission (Fiber issue) Affected by the fiber link SDH008 - SDH016 Cascaded Back up once fiber link restored INC406147 HDN125 DEBOCHE Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 15:06 7/13/2020 17:26 2:19:30 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC405836 HDN154 DESMARROS Nord-Ouest Ericsson 2G D O&M FUEL 7/13/2020 7:54 7/13/2020 18:07 10:12:41 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Rescue has been performed and genset restarted INC405836 HDN181 PIERRETTE Nord-Ouest Ericsson 2G D O&M FUEL 7/13/2020 7:54 7/13/2020 18:07 10:12:41 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDN154 Cascaded Site back in service with the main site INC406164 HAIDN312 BALAN Nord ZTE 2G+3G D Talkpool 7/13/2020 16:00 7/13/2020 18:13 2:13:05 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC406148 HDN226 PLAISANCE Nord Ericsson 2G D Talkpool 7/13/2020 15:06 7/13/2020 18:35 3:29:29 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC406093 HDC266 DESCHAPPELLES Artibonite Ericsson 2G D Talkpool 7/13/2020 17:30 7/13/2020 18:35 1:05:24 4:00:00 Compliant Power Generator failure (Indeterminate) Team has been dispatched. ETA: 9:00 PM OK RCA and resolution details to be provided by the contractor INC406093 HDC226 MARIN Artibonite Ericsson 2G D Talkpool 7/13/2020 17:30 7/13/2020 18:35 1:05:24 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC266 Cascaded Site back in service with the main site INC405798 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/12/2020 23:25 7/13/2020 16:10 16:45:10 4:00:00 Not Compliant Power Power Failure (Indeterminate) Power failure Fuel Delivery Delay Fuel added and genset restarted by power team INC405690 HAIDO169 L'UNION_MATERIAUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/12/2020 22:20 7/13/2020 8:25 10:05:00 4:00:00 Not Compliant Power Power ( Building power failure) Building power failure OK Power source turned ON INC405811 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/13/2020 0:55 7/13/2020 10:55 10:00:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO012 Cascaded Back on air with the main site INC405811 HDO012 BOLOSSE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/13/2020 0:55 7/13/2020 10:55 10:00:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution details still pending from the contractor INC405790 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/12/2020 22:28 7/13/2020 7:08 8:40:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Over frequency Need to be justified The frequency has been set INC405790 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/12/2020 22:52 7/13/2020 7:08 8:16:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HAIDO525 Cascaded Back on air with the main site INC405790 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/12/2020 22:52 7/13/2020 7:08 8:16:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HAIDO525 Cascaded Back on air with the main site INC405914 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/13/2020 1:30 7/13/2020 9:30 8:00:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Portable genset is out of fuel. Fuel Delivery Delay 7 gallons of fuel added and genset restarted INC405914 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/13/2020 1:30 7/13/2020 9:30 8:00:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO592 Cascaded Back on air with the main site INC405907 HAIDO630 FONTAMARA27_RUE_CHARITE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/13/2020 1:28 7/13/2020 9:10 7:42:00 4:00:00 Not Compliant Power Generator failure (High temperature) Fan belt was loose Need to be justified Fan belt has been fixed INC405996 HDO149 RUE_DU_CENTRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/13/2020 11:26 7/13/2020 16:30 5:03:45 4:00:00 Not Compliant RBS RBS Fault (LAN Cable Failure) Faulty LAN cable Spare LAN cable has been replaced INC405844 HAIDO291 DELMAS_3 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/13/2020 8:29 7/13/2020 13:00 4:31:01 4:00:00 Not Compliant Power Generator Failure (Underspeed) Filter strainer was dirty Need to be justified Filter strainer cleaned and genset restarted INC406143 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/13/2020 14:59 7/13/2020 18:50 3:50:47 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO592. Cascaded Back on air with the main site INC406143 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/13/2020 14:59 7/13/2020 18:50 3:50:47 4:00:00 Compliant Power Power Failure (Indeterminate) Portable genset is out of fuel Fuel Delivery Delay 7 gallons of fuel added and genset restarted INC405864 HAIDO141 PLAZA_LATHAN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/13/2020 10:31 7/13/2020 14:05 3:33:38 4:00:00 Compliant Power Generator failure (Breaker Tripped) Breaker tripped OK Breaker has been reset INC405837 HAIDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/13/2020 7:55 7/13/2020 10:54 2:59:00 4:00:00 Compliant Power Generator Failure (Overloaded) Overload due to illegal connection OK Illegal connection was removed and genset restarted INC406146 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/13/2020 15:09 7/13/2020 18:05 2:55:30 4:00:00 Compliant Power Power Failure (Indeterminate) Portable genset is out of fuel. Fuel Delivery Delay 7 gallons of fuel added and genset restarted INC406146 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/13/2020 15:09 7/13/2020 18:05 2:55:30 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO525. Cascaded Back on air with the main site INC406146 HAIDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/13/2020 15:09 7/13/2020 18:05 2:55:30 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO525. Cascaded Back on air with the main site INC406146 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/13/2020 15:09 7/13/2020 18:05 2:55:30 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO525. Cascaded Back on air with the main site INC405956 HAIDO549 LIZON_22 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/13/2020 9:22 7/13/2020 11:30 2:07:41 4:00:00 Compliant Power Generator failure (Battery Failure) Battery failure OK Genset has been restarted INC406053 HDO123 MONTANA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/13/2020 14:26 7/13/2020 16:15 1:49:09 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by power issue on SDH025. Cascaded Back on air with the main site INC406072 HDO657 BELAIR_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/13/2020 15:50 7/13/2020 17:37 1:46:26 4:00:00 Compliant Power Generator failure (Low oil Pressure) Faulty rear seal OK 0.75 gallon of oil added and genset restarted INC406169 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/13/2020 16:43 7/13/2020 18:30 1:46:22 4:00:00 Compliant Power Generator failure (High temperature) Radiator was dirty OK Water has been added INC406012 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/13/2020 16:17 7/13/2020 18:00 1:42:22 4:00:00 Compliant Power Generator Failure (Overspeed) Overspeed OK Genset has been restarted INC406035 HDO676 SOLINO_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/13/2020 13:35 7/13/2020 15:17 1:41:14 4:00:00 Compliant Power Generator failure (Low oil Pressure) Faulty front seal OK 1.25 gallon of oil added and genset restarted INC406035 HAIDO263 RUE SYLVIA_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/13/2020 13:35 7/13/2020 15:17 1:41:14 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO676. Cascaded Back on air with the main site INC406070 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/13/2020 15:43 7/13/2020 17:24 1:41:00 4:00:00 Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution details still pending from the contractor INC405995 HDO100 BOIS_VERNA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/13/2020 11:21 7/13/2020 12:52 1:30:32 4:00:00 Compliant RBS RBS Fault (LAN Cable Failure) Loose contact between LAN cable and BBU & Ge port OK The LAN cable has been fixed INC406120 HAIDO051 MORNE_BRUN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/13/2020 13:16 7/13/2020 14:36 1:19:31 4:00:00 Compliant Power Generator Failure (Under Frequency) Under frequency OK The frequency has been set INC405984 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/13/2020 10:44 7/13/2020 11:42 0:58:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Faulty rear seal and front seal OK 1 gallon of oil added and genset restarted INC405946 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/13/2020 7:42 7/13/2020 8:30 0:47:35 4:00:00 Compliant Power Power Failure (Indeterminate) Portable genset is out of fuel. Fuel Delivery Delay 6 gallons of fuel added and genset restarted INC405797 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/12/2020 22:58 7/13/2020 7:49 8:51:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back in service with sunrise INC405812 HDO385 BINOT LESTERE_COW Ouest Ericsson 2G+3G A Talkpool 7/13/2020 1:20 7/13/2020 7:22 6:02:00 4:00:00 Not Compliant Power Generator failure (Speed sensor Failure) Speed sensor faulty Need to be justified Adjusted fuse, added 1 gal oil and restart genset. INC405812 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 3G A Talkpool 7/13/2020 1:20 7/13/2020 7:22 6:02:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDO385 Cascaded Site back on air with the main site INC405427 HAIDS111 COLLEGE_HORACE Sud ZTE 2G+3G+LTE A Talkpool 7/13/2020 5:13 7/13/2020 8:58 3:45:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDS114 OK Site back on air with the main site INC405427 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 7/13/2020 5:13 7/13/2020 8:58 3:45:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDS114 OK Site back on air with the main site INC404846 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/12/2020 19:47 7/13/2020 9:19 13:32:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back in service with sunrise INC405817 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/13/2020 2:29 7/13/2020 11:04 8:35:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Backup genset was out of fuel Cascaded Fuel added to the portable generator INC405958 HDO367 DARBONNE Ouest Ericsson 2G+3G A Talkpool 7/13/2020 9:30 7/13/2020 11:39 2:08:38 4:00:00 Compliant Power Generator failure (Indeterminate) Low fuel level OK Alarm has been reset and genset restarted INC405958 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 7/13/2020 9:30 7/13/2020 11:39 2:08:38 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO367 OK Site back on air with the main site INC405958 HDO392 BOUGNOTTE_LEOGAN Ouest Ericsson 2G C Talkpool 7/13/2020 9:30 7/13/2020 11:39 2:08:38 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO367 OK Site back on air with the main site INC405791 HDS021 ST CYR Sud-Est Ericsson 2G+3G+LTE A Talkpool 7/12/2020 22:30 7/13/2020 13:50 15:20:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) (Indeterminate) Need to be justified Fuel added genset restarted INC406118 HDS322 CAS JACQUES/MARIGOT Sud-Est Ericsson 2G D Talkpool 7/13/2020 13:14 7/13/2020 16:46 3:31:33 4:00:00 Compliant Power Generator failure (Indeterminate) Pending OK RCA and resolution details still pending from the contractor INC406118 HDS353 THIOTTE Sud-Est Ericsson 3G A Talkpool 7/13/2020 13:14 7/13/2020 16:46 3:31:33 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS322 OK Site back on air with the main site INC405969 HAIDS212 SAINT_JEAN_DU_SUD Sud ZTE 2G+3G C Talkpool 7/13/2020 10:14 7/13/2020 16:32 6:17:59 4:00:00 Not Compliant Power Generator failure (Indeterminate) (Indeterminate) Need to be justified Alarm has been reset and genset restarted INC406109 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/13/2020 13:02 7/13/2020 16:43 3:40:03 4:00:00 Compliant Power Generator failure (High temperature) High temp due to Leakage in the water pump OK Team just added 1/2 gal of coolant/Reset alarm/Restart INC406123 HAIGA057 CAP-SUD Grande-Anse ZTE 2G+3G B Talkpool 7/13/2020 13:27 7/13/2020 16:25 2:57:52 4:00:00 Compliant Power Generator failure (Fan belt failure) Faulty fan belt OK The faulty fan belt has been replaced INC406032 HGA007 REYNOLDS Nippes Ericsson 2G D Talkpool 7/13/2020 13:34 7/13/2020 16:47 3:12:34 4:00:00 Compliant Transmission Transmission (MMU failure) MMU was frozen OK Cold restart has been performed INC405755 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/12/2020 20:26 7/13/2020 16:56 20:30:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Backup genset was out of fuel Cascaded Fuel added to the portable generator INC406056 HAIDS103 CAMBRI Sud ZTE 2G+3G B Talkpool 7/13/2020 15:00 7/13/2020 18:47 3:46:21 4:00:00 Compliant Power Generator failure (Indeterminate) (Indeterminate) OK Alarm has been reset and genset restarted INC406056 HAIDS202 LA_BORDE Sud ZTE 2G+3G B Talkpool 7/13/2020 15:00 7/13/2020 18:47 3:46:21 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS103 OK Site back on air with the main site INC406056 HAIDS368 CHANTILY Sud ZTE 2G+3G C Talkpool 7/13/2020 15:00 7/13/2020 18:47 3:46:21 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS103 OK Site back on air with the main site Cells restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC405633 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 7/13/2020 8:00 7/13/2020 11:21 3:20:16 4:00:00 Compliant RBS RBS Fault (BFU Failure) BFU fail OK BFU replaced by team INC405802 HDN270 CARICE Nord-Est Ericsson 2G D Talkpool 7/12/2020 23:50 7/13/2020 13:40 13:49:16 4:00:00 Not Compliant RBS RBS Fault (DXU failure) DXU faulty Spare DXU reset by team INC405955 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 7/13/2020 10:52 7/13/2020 16:01 5:08:36 4:00:00 Not Compliant Transmission Transmission (MMU failure) MMU fail Need to be justified MMU cold restart INC406110 HDC261 DESDUNES Artibonite Ericsson 2G B Talkpool 7/13/2020 13:00 7/13/2020 17:03 4:03:00 4:00:00 Not Compliant RBS RBS Fault (RRU failure) RRU faulty OK RRUS reset by team INC405836 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A O&M Fuel 7/13/2020 8:00 7/13/2020 18:07 10:06:16 4:00:00 Not Compliant Fuel Affected by the fuel issue at the main site Affected by HDN154 Cascaded Back up with the main site INC405636 HGA012 BACONOIS Nippes Ericsson 2G D Talkpool 7/12/2020 15:34 7/13/2020 13:50 22:16:00 4:00:00 Not Compliant RBS RBS Fault ( DUG Failure) ( DUG Failure) Spare DUG has been replaced INC405591 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 7/12/2020 21:34 7/13/2020 14:10 16:36:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) (RUS failure) Need to be justified RCA and resolution details still pending from the contractor INC405865 HDO342 FOND_NEGRE Ouest Ericsson 2G D Talkpool 7/13/2020 10:28 7/13/2020 15:28 5:00:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) Affected by fiber link SDH001 (ACIERIE) - HDO311 (KALIKO) Cascaded Recovered after splicing. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... 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Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jul 13 18:33:09 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 14 Jul 2020 00:33:09 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM Message-ID: Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 8 6 2 20 36 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 24 9 2 0 27 ZTE 5 5 3 0 5 Huawei 4 4 4 2 4 Network 33 18 9 2 36 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 3 0 3 7 36 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 552:53:46 Power Power Failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 191:49:46 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Digicel 7/9/2020 8:30 108:01:46 Transmission Transmission (Indeterminate) DUW replaced / License issue. BSS Team is aware and feedback expected from them INC404309 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 98:03:46 Power Generator failure (Faulty board) PC Board faulty. Spare requested. Follow up is ongoing INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 97:59:46 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC404333 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/9/2020 18:54 97:37:46 Power Power Failure (Indeterminate) Assessment report submitted. Waiting for genset approval from Digicel. INC405213 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/11/2020 13:17 55:14:46 Power Generator Failure (Faulty solenoid) PC board frozen and faulty solenoid. Spare already requested,Next update will be shared on July 13. INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 38:16:46 Power Generator Failure (Engine Knocking ) A backup genset has been installed but it can not powered the site INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 38:03:46 Power Generator Failure (Engine broken) Engine broken ,Talkpool has to provide the plan of recovery INC405765 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B O&M_ Fuel 7/12/2020 20:48 23:43:46 Fuel Generator failure (Fuel issue) Fuel team is informed since (7/12/2020) at 10:41 PM. ETA: 11:45 AM. INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/13/2020 8:33 11:58:46 Power Power Failure (Indeterminate) Team can't reach the site. Access is blocked by bandits. Next update to share when available INC406006 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/13/2020 12:02 8:29:46 Power Generator Failure (Engine broken) Talkpool break down the genset. Follow up is ongoing INC405888 HDO357 MORNE_TAPION Ouest Ericsson 2G D O&M FUEL 7/13/2020 12:06 8:25:46 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/13/2020 at 7:58 am. ETR to be provided. INC406021 HDC199 SAUT_DEAU_II Centre Ericsson 2G D Talkpool 7/13/2020 12:42 7:49:46 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC406107 HDO652 OASIS_HOTEL Port-au-Prince Ericsson 2G C Talkpool 7/13/2020 12:58 7:33:46 Dependent Affected by the Transmission issue at the main site Affected by transmission issue on HDO568. INC406129 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 13:54 6:37:46 Power Generator failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing INC406051 HDS262 LAROUX_PAYS Sud Ericsson 2G D Talkpool 7/13/2020 14:18 6:13:46 Power Generator Failure (Alternator Failure) AC Alternator faulty , ETR recovery plan is expected from Talkpool Team INC406062 HAIDO170 CITE_SIMON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/13/2020 15:25 5:06:46 Power Power Failure (Indeterminate) Team is waiting for access, follow up is ongoing with site inspector. INC406168 HDO377 NAN_COLLINE Ouest Ericsson 2G+3G+LTE A O&M FUEL 7/13/2020 16:38 3:53:46 Fuel Generator failure (Fuel issue) Fuel Team has been informed since 7/13/2020, 7:50PM. ETR to be provide by them INC405523 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/13/2020 17:20 3:11:46 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC406094 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G+3G B Talkpool 7/13/2020 17:42 2:49:46 Power Generator failure (Indeterminate) Team has been dispatched. ETA 8:20 PM INC406094 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G+3G B Talkpool 7/13/2020 17:42 2:49:46 Dependent Affected by the power issue at the main site Affected by HGA024 INC406096 HDO268 BOUCHARA Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/13/2020 17:43 2:48:46 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 19:55h expired more update is expected from team. INC406175 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 7/13/2020 18:20 2:11:46 Power Generator failure (Indeterminate) Team is informed , ETA 10:15PM INC406181 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 7/13/2020 18:30 2:01:46 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC406204 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/13/2020 18:42 1:49:46 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC406204 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/13/2020 18:42 1:49:46 Dependent Affected by the power issue at the main site Affected by HDC318 INC406185 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 19:00 1:31:46 Power Generator failure (Indeterminate) Team has been dispatched and ETA 9:15 PM INC406185 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 19:00 1:31:46 Dependent Affected by the power issue at the main site Affected by HDN114 INC406188 HDC264 LIANCOURT Artibonite Ericsson 2G D Talkpool 7/13/2020 19:06 1:25:46 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC406188 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G D Talkpool 7/13/2020 19:06 1:25:46 Dependent Affected by the power issue at the main site Affected by HDC264 INC406188 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/13/2020 19:06 1:25:46 Dependent Affected by the power issue at the main site Affected by HDC264 INC406188 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/13/2020 19:06 1:25:46 Dependent Affected by the power issue at the main site Affected by HDC264 INC406211 HDO373 CARREFOUR_LIBERTE Ouest Ericsson 2G+3G D Talkpool 7/13/2020 19:14 1:17:46 Power Generator failure (Indeterminate) Team is informed , ETA 9:00PM INC406196 HDC274 ESTERE Artibonite Ericsson 3G D Talkpool 7/13/2020 19:22 1:09:46 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC406198 HDO060 LABOULE_17 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/13/2020 19:35 0:56:46 Power Power Failure (Indeterminate) Team is aware, ETA 9:15PM. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue now, the access is okay now. Fuel team will arrange to reach the site. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From mohammed.shardow at tpmanagementsa.com Mon Jul 13 19:27:45 2020 From: mohammed.shardow at tpmanagementsa.com (Mohammed Shardow) Date: Mon, 13 Jul 2020 21:27:45 -0400 Subject: [Rantt] [Powertt] [Hpu.maintenance] NOC hourly report at 8:00 PM In-Reply-To: References: Message-ID: <023601d6597e$00278670$00769350$@tpmanagementsa.com> Dear John, The site has been attended today and calibration checked but there is no fuel at site hence site is still down and offline. Regards Mohammed Shardow Field Supervisor 74 Rue Gregoire, 3 ?me ?tage, P?tion Ville, Talkpool-Haiti Mobile: +50931362174 www.talkpool.com From: John Ormonde [mailto:John.Ormonde at digicelgroup.com] Sent: 12 July 2020 09:35 To: Mohammed Shardow; Moustafa Fouad; Haiti Noc; 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; Journal; Muhammad Irshad; Bernard Yacoub Cc: Luigi Roy; Eng Teck Ng; HAI_Tech_Noc; Geoffrey Collins; Frantz Jean Baptiste; Jean Yvelt Marseille; Hai_Tech_O&M Subject: Re: [Powertt] [Hpu.maintenance] NOC hourly report at 8:00 PM Morning Mohammed, HDO629: Site is reported down for fuel while reporting 13%. Configuration is not correct. When will site be visited by hybrid team ? Best Regards, John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Mohammed Shardow > Sent: Wednesday, July 8, 2020 9:00 PM To: John Ormonde >; Moustafa Fouad >; Haiti Noc >; 'fibertt at tpmanagementsa.com' >; 'fon at tpmanagementsa.com' >; 'hpu.maintenance at tpmanagementsa.com' >; 'hpu_alarms at tpmanagementsa.com' >; 'msc at tpmanagementsa.com' >; 'powertt at tpmanagementsa.com' >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; 'tp.fo at tpmanagementsa.com' >; 'tp.imc.haiti at tpmanagementsa.com' >; 'tp.ran at tpmanagementsa.com' >; 'tp_tech at tpmanagementsa.com' >; Jithin J Singh >; 'Astrid' >; HAI_BO_Fuel at digicelgroup.com ; astrid.argana at tpmanagementsa.com ; Astrid Argana >; Journal >; Muhammad Irshad >; Bernard Yacoub >; Mohammed Shardow >; Mohammed Shardow > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Hai_Tech_O&M &M at digicelgroup.com> Subject: [EXTERNAL] RE: [Hpu.maintenance] NOC hourly report at 8:00 PM Good evening John, Kindly see the attached report for HDO629 and HDS223 for your information please. Regards Mohammed Shardow Field Supervisor 74 Rue Gregoire, 3 ?me ?tage, P?tion Ville, Talkpool-Haiti Mobile: +50931362174 www.talkpool.com From: John Ormonde [mailto:John.Ormonde at digicelgroup.com] Sent: 07 July 2020 09:55 To: Moustafa Fouad; Haiti Noc; 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com ; astrid.argana at tpmanagementsa.com ; Astrid Argana; Journal; Muhammad Irshad; Bernard Yacoub; Mohammed Shardow; Mohammed Shardow Cc: Luigi Roy; Eng Teck Ng; HAI_Tech_Noc; Geoffrey Collins; Frantz Jean Baptiste; Jean Yvelt Marseille; Hai_Tech_O&M Subject: Re: [Hpu.maintenance] NOC hourly report at 8:00 PM Send a proper report Moustafa, thanks. Best Regards, John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Moustafa Fouad > Sent: Monday, July 6, 2020 10:04 PM To: John Ormonde >; Haiti Noc >; 'fibertt at tpmanagementsa.com' >; 'fon at tpmanagementsa.com' >; 'hpu.maintenance at tpmanagementsa.com' >; 'hpu_alarms at tpmanagementsa.com' >; 'msc at tpmanagementsa.com' >; 'powertt at tpmanagementsa.com' >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; 'tp.fo at tpmanagementsa.com' >; 'tp.imc.haiti at tpmanagementsa.com' >; 'tp.ran at tpmanagementsa.com' >; 'tp_tech at tpmanagementsa.com' >; Jithin J Singh >; 'Astrid' >; HAI_BO_Fuel at digicelgroup.com ; astrid.argana at tpmanagementsa.com ; Astrid Argana >; Journal >; Muhammad Irshad >; Bernard Yacoub >; Mohammed Shardow >; Mohammed Shardow > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Hai_Tech_O&M &M at digicelgroup.com> Subject: [EXTERNAL] RE: NOC hourly report at 8:00 PM Hello John Please review attached HDS 223 site Photos fuel sensor cleaned , issue resolved HDO301 fuel sensor calibrated , but automation not resolved yet will feed back By tomorrow Thanks Moustafa Fouad From: John Ormonde > Sent: Sunday, July 5, 2020 9:42 PM To: Haiti Noc >; 'fibertt at tpmanagementsa.com' >; 'fon at tpmanagementsa.com' >; 'hpu.maintenance at tpmanagementsa.com' >; 'hpu_alarms at tpmanagementsa.com' >; 'msc at tpmanagementsa.com' >; 'powertt at tpmanagementsa.com' >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; 'tp.fo at tpmanagementsa.com' >; 'tp.imc.haiti at tpmanagementsa.com' >; 'tp.ran at tpmanagementsa.com' >; 'tp_tech at tpmanagementsa.com' >; Jithin J Singh >; 'Astrid' >; HAI_BO_Fuel at digicelgroup.com ; astrid.argana at tpmanagementsa.com ; Astrid Argana >; Journal >; Muhammad Irshad >; Bernard Yacoub >; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Hai_Tech_O&M &M at digicelgroup.com> Subject: Re: [Tp.fo] NOC hourly report at 8:00 PM HDO525: Should not be confirmed down for fuel. Photographs show an external tank missing plumbing reporting an Epower down for fuel. Not acceptable. HDS223: ETA for hybrid team has been requested twice, no response. HDO301: New ASCOT HPUX4 reported down for fuel at 10%, should not be accepted. Hybrid team should be dispatched as configuration is 20% low fuel level warning and 5% electrical trip to switch off the genset. HDC171: Rescue been organized, awaiting ETA. Best Regards, John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Sunday, July 5, 2020 8:49 PM To: Haiti Noc >; 'fibertt at tpmanagementsa.com' >; 'fon at tpmanagementsa.com' >; 'hpu.maintenance at tpmanagementsa.com' >; 'hpu_alarms at tpmanagementsa.com' >; 'msc at tpmanagementsa.com' >; 'powertt at tpmanagementsa.com' >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; 'tp.fo at tpmanagementsa.com' >; 'tp.imc.haiti at tpmanagementsa.com' >; 'tp.ran at tpmanagementsa.com' >; 'tp_tech at tpmanagementsa.com' >; Jithin J Singh >; 'Astrid' >; HAI_BO_Fuel at digicelgroup.com ; astrid.argana at tpmanagementsa.com ; Astrid Argana >; journal.ht at talkpool.com ; Muhammad Irshad >; Bernard Yacoub >; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Hai_Tech_O&M &M at digicelgroup.com> Subject: NOC hourly report at 8:00 PM Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 4 3 4 7 18 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 9 2 1 0 10 ZTE 4 4 2 0 4 Huawei 4 4 3 0 4 Network 17 10 6 0 18 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 11 4 0 1 2 18 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 15.0141088 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 295:26:31 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 200:31:31 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC400313 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 10:12 106:36:31 Power Power Failure (Indeterminate) Fuse 3 FU3 faulty. Spare will be sent at the region for replacement. ETR will share as soon as possible. INC401247 HDO455 DUPIN_CORNILLON Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 36:32:31 Power Generator Failure (Alternator Failure) DC Alternator, Oil sensor, Starter battery faulty and water sensor faulty. Spares not yet available . INC401247 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/4/2020 8:16 36:32:31 Dependent Affected by the power issue at the main site Affected by HDO455 INC401451 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/4/2020 16:42 28:06:31 Power Power Failure (Solar System failure) The site will be back in service once the batteries get enough charge from the sun energy INC401553 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/4/2020 19:42 25:06:31 RBS RBS Fault (AMM failure) Faulty AMM 6PC. Spare part not yet available. ETR to be provided INC401730 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/5/2020 4:26 16:22:31 Power Generator Failure (Engine Knocking ) Talkpool team broke the genset. ETR to be provided by them INC401734 HAIDS223 KA_VIO Sud ZTE 2G+3G C O&M FUEL 7/5/2020 5:05 15:43:31 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( July 5th 2020) at 10:00 am. Hybrid Talkpool team support required before refueling. INC401909 HDC171 GROS_MORNE Artibonite Ericsson 2G D O&M_Fuel 7/5/2020 14:08 6:40:31 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/05/2020 at 06h28 PM. Feedback is expected from them INC401910 HDO655 UN_DELTA_CAMP_COW Port-au-Prince Huawei 2G+3G C Talkpool 7/5/2020 14:19 6:29:31 Power Generator failure (Indeterminate) Access cannot be provided during the weekend, site is located in the UN Camp. INC401848 HDC270 CRETE_A_PIEROT Artibonite Ericsson 3G B Talkpool 7/5/2020 15:10 5:38:31 Power Generator failure (Indeterminate) TX team was on the site but confirmed power issue. Power team has been informed. ETA: Not yet available INC401931 HAIDO301 BONNET Ouest Huawei 2G+3G+LTE A O&M_Fuel 7/5/2020 17:04 3:44:31 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/05/2020 at 08h15 PM. Feedback is expected from them INC401931 HAIDO302 GANTHIER Ouest Huawei 2G+3G+LTE A O&M_Fuel 7/5/2020 17:04 3:44:31 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO301 INC401871 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 7/5/2020 17:30 3:18:31 Fuel Generator failure (Fuel issue) Fuel team is informed, 07/05/2020 06:55 pm ETA to be provided. INC401873 HAIDO610 SANTO_25 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/5/2020 17:54 2:54:31 Power Generator failure (Indeterminate) Due to heavy rain , team cannot reach the site now , ETR to be provided INC401949 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/5/2020 19:45 1:03:31 Power Generator failure (Indeterminate) Team has been informed , ETA 20:10 ==> Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool July 6th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 6th INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Next update 6 of July Security July 6th INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Negotiations still ongoing with security team. Security July 8th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 _____ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 4081 bytes Desc: not available URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 2390 bytes Desc: not available URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 10377 bytes Desc: not available URL: From Haiti.Noc at digicelgroup.com Mon Jul 13 20:01:10 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 14 Jul 2020 02:01:10 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 740:08:06 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel T team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G D Talkpool 6/18/2020 7:23 614:11:06 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 297:59:06 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC401513 HDC268 DESARMES Artibonite Ericsson 3G D Talkpool 7/4/2020 15:12 222:22:06 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 153:44:06 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 153:34:06 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403407 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Talkpool 7/8/2020 10:58 130:36:06 Power Power Failure (DC Converter Failure) Dc converter faulty. Spare not yet already collected at WH. ETR not provided yet INC403668 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G D Talkpool 7/8/2020 20:50 120:44:06 RBS RBS Fault (RUS failure) Faulty RUS must be replaced. ETR to be provided INC391206 HDO314 CAZALE Ouest Ericsson 2G D Talkpool 7/10/2020 9:05 84:29:06 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed. Follow up is ongoing by Digicel RAN team INC404298 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 7/11/2020 2:14 67:20:06 Power Power Failure (Solar System failure) Low voltage on the solar system. Sector will get back once the solar batteries are fully charged INC404542 HDN210 PILATE Nord Ericsson 2G D Talkpool 7/11/2020 9:30 60:04:06 Dependent Affected by the Transmission issue at the main site Affected by the TX issue at HDN244. INC404542 HDN260 PREVAL Nord Ericsson 2G D Talkpool 7/11/2020 9:30 60:04:06 Dependent Affected by the Transmission issue at the main site Affected by the TX issue at HDN244. INC405777 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/11/2020 18:30 51:04:06 RBS RBS Fault (Indeterminate) Radio is faulty, follow up is ongoing. INC404216 HAIDO660 DELMAS 41 Port-au-Prince Huawei 3G D Talkpool 7/12/2020 0:31 45:03:06 Power Generator Failure (Overloaded) Radios down due to team has turned off his circuit breaker due low capacity of the genset INC405724 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 7/12/2020 17:30 28:04:06 RBS RBS Fault (DRU failure) Faulty DRU. Spare not yet available INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 10:23 11:11:06 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406089 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/13/2020 10:45 10:49:06 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC404225 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/13/2020 11:01 10:33:06 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406186 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 7/13/2020 15:23 6:11:06 RBS RBS Fault (Indeterminate) Team is informed, ETA to be provided INC406196 HDC274 ESTERE Artibonite Ericsson 2G D Talkpool 7/13/2020 19:22 2:12:06 Power Generator failure (Indeterminate) Unsafe area confirmed by inspector. Team will be on site 7/14/2020 7:00 AM INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 7/13/2020 20:20 1:14:06 Power Power Failure (Solar System failure) Solar system failed, sector will back on air once battery fully charged Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jul 13 20:34:31 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 14 Jul 2020 02:34:31 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 10 7 1 31 49 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 31 13 2 0 37 ZTE 7 7 5 0 7 Huawei 5 5 5 2 5 Network 43 25 12 2 49 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 3 0 3 18 49 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 554:53:55 Power Power Failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 193:49:55 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Digicel 7/9/2020 8:30 110:01:55 Transmission Transmission (Indeterminate) DUW replaced / License issue. BSS Team is aware and feedback expected from them INC404309 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 100:03:55 Power Generator failure (Faulty board) PC Board faulty. Spare requested. Follow up is ongoing INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 99:59:55 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC404333 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/9/2020 18:54 99:37:55 Power Power Failure (Indeterminate) Assessment report submitted. Waiting for genset approval from Digicel. INC405213 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/11/2020 13:17 57:14:55 Power Generator Failure (Faulty solenoid) PC board frozen and faulty solenoid. Spare already requested,Next update will be shared on July 13. INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 40:16:55 Power Generator Failure (Engine Knocking ) A backup genset has been installed but it can not powered the site INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 40:03:55 Power Generator Failure (Engine broken) Engine broken ,Talkpool has to provide the plan of recovery INC405765 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Talkpool 7/12/2020 20:48 25:43:55 Power Generator failure (Indeterminate) Fuel added, power team requested for site restoration. ETA 12:15 AM INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/13/2020 8:33 13:58:55 Power Power Failure (Indeterminate) Team can't reach the site. Access is blocked by bandits. Next update to share when available INC406006 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/13/2020 12:02 10:29:55 Power Generator Failure (Engine broken) Talkpool break down the genset. Follow up is ongoing INC405888 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/13/2020 12:06 10:25:55 Power Generator failure (Indeterminate) Site remains down after refueling , power Team will reach the site to start the genset. ETA to be provide INC406021 HDC199 SAUT_DEAU_II Centre Ericsson 2G D Talkpool 7/13/2020 12:42 9:49:55 Power Generator failure (Indeterminate) Team is working on the site INC406129 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 13:54 8:37:55 Power Generator failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing INC406051 HDS262 LAROUX_PAYS Sud Ericsson 2G D Talkpool 7/13/2020 14:18 8:13:55 Power Generator Failure (Alternator Failure) AC Alternator faulty , ETR recovery plan is expected from Talkpool Team INC406062 HAIDO170 CITE_SIMON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/13/2020 15:25 7:06:55 Power Power Failure (Indeterminate) Private business, no access at night. Team will reach site 7/14/2020 ETA to be provided. INC406168 HDO377 NAN_COLLINE Ouest Ericsson 2G+3G+LTE A O&M FUEL 7/13/2020 16:38 5:53:55 Fuel Generator failure (Fuel issue) Fuel Team has been informed since 7/13/2020, 7:50PM. ETR to be provide by them INC405523 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/13/2020 17:20 5:11:55 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC406094 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G+3G B O&M FUEL 7/13/2020 17:42 4:49:55 Fuel Generator failure (Fuel issue) Fuel Team is informed since 7/13/2020 , 9:50PM , ETR to be provide by them INC406094 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G+3G B O&M FUEL 7/13/2020 17:42 4:49:55 Dependent Affected by Fuel issue at the main site Affected by HGA024 INC406096 HDO268 BOUCHARA Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/13/2020 17:43 4:48:55 Power Power Failure (Indeterminate) Access issue, follow up is ongoing with site inspector. More update will be shared once available. INC406181 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 7/13/2020 18:30 4:01:55 Power Generator failure (Indeterminate) Team has been dispatched and ETA 10:25 PM INC406183 HAIDO539 ROUTE NATIONALE#1 DAMIEN Port-au-Prince Huawei 2G+3G+LTE B O&M_fuel 7/13/2020 18:35 3:56:55 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/13/2020 at 9:33PM ETR to be provided. INC406204 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/13/2020 18:42 3:49:55 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC406204 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/13/2020 18:42 3:49:55 Dependent Affected by the power issue at the main site Affected by HDC318 INC406188 HDC264 LIANCOURT Artibonite Ericsson 2G D Talkpool 7/13/2020 19:06 3:25:55 Power Generator failure (Indeterminate) Talkpool doesn't manage team to go to the site INC406188 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G D Talkpool 7/13/2020 19:06 3:25:55 Dependent Affected by the power issue at the main site Affected by HDC264 INC406188 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/13/2020 19:06 3:25:55 Dependent Affected by the power issue at the main site Affected by HDC264 INC406188 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/13/2020 19:06 3:25:55 Dependent Affected by the power issue at the main site Affected by HDC264 INC406196 HDC274 ESTERE Artibonite Ericsson 3G D Talkpool 7/13/2020 19:22 3:09:55 Power Generator failure (Indeterminate) Talkpool doesn't manage team to go to the site INC406198 HDO060 LABOULE_17 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/13/2020 19:35 2:56:55 Power Power Failure (Indeterminate) Team is working on site INC405427 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 7/13/2020 20:31 2:00:55 Dependent Affected by the power issue at the main site Attached to HDS114 INC405427 HAIDS111 COLLEGE_HORACE Sud ZTE 2G+3G+LTE A Talkpool 7/13/2020 20:31 2:00:55 Dependent Affected by the power issue at the main site Attached to HDS114 INC406310 HDC268 DESARMES Artibonite Ericsson 2G+3G D Talkpool 7/13/2020 20:34 1:57:55 Power Generator failure (Indeterminate) Talkpool doesn't manage team to go to the site INC406310 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 7/13/2020 20:34 1:57:55 Dependent Affected by the power issue at the main site Affected by HDC268 INC406310 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 7/13/2020 20:34 1:57:55 Dependent Affected by the power issue at the main site Affected by HDC268 INC406311 HDC261 DESDUNES Artibonite Ericsson 2G+3G D Talkpool 7/13/2020 20:58 1:33:55 Power Generator failure (Indeterminate) Talkpool can't provide update INC406311 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 7/13/2020 20:58 1:33:55 Dependent Affected by the power issue at the main site Affected by HDC261 INC406311 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 7/13/2020 20:58 1:33:55 Dependent Affected by the power issue at the main site Affected by HDC261 INC406311 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 7/13/2020 20:58 1:33:55 Dependent Affected by the power issue at the main site Affected by HDC261 INC406311 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 7/13/2020 20:58 1:33:55 Dependent Affected by the power issue at the main site Affected by HDC261 INC406323 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 21:30 1:01:55 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC406222 HDC266 DESCHAPPELLES Artibonite Ericsson 2G D Talkpool 7/13/2020 21:30 1:01:55 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC406222 HDC226 MARIN Artibonite Ericsson 2G D Talkpool 7/13/2020 21:30 1:01:55 Dependent Affected by the power issue at the main site Affected by HDC266 INC406323 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 21:30 1:01:55 Dependent Affected by the power issue at the main site Affected by HDN167 INC406323 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G D Talkpool 7/13/2020 21:30 1:01:55 Dependent Affected by the power issue at the main site Affected by HDN167 INC406323 HDC150 ANSE_ROUGE Artibonite Ericsson 3G D Talkpool 7/13/2020 21:30 1:01:55 Dependent Affected by the power issue at the main site Affected by HDN167 INC406323 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G D Talkpool 7/13/2020 21:30 1:01:55 Dependent Affected by the power issue at the main site Affected by HDN167 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue now, the access is okay now. Fuel team will arrange to reach the site. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jul 13 22:24:41 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 14 Jul 2020 04:24:41 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 11 10 4 24 49 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 24 12 2 0 30 ZTE 11 11 6 0 11 Huawei 8 8 8 1 8 Network 43 31 16 1 49 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 3 0 4 15 49 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 556:44:20 Power Power Failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 195:40:20 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Digicel 7/9/2020 8:30 111:52:20 Transmission Transmission (Indeterminate) DUW replaced / License issue. BSS Team is aware and feedback expected from them INC404309 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 101:54:20 Power Generator failure (Faulty board) PC Board faulty. Spare requested. Follow up is ongoing INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 101:50:20 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC404333 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/9/2020 18:54 101:28:20 Power Power Failure (Indeterminate) Assessment report submitted. Waiting for genset approval from Digicel. INC405213 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/11/2020 13:17 59:05:20 Power Generator Failure (Faulty solenoid) PC board frozen and faulty solenoid. Spare already requested,next update will be shared on July 13. INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 42:07:20 Power Generator Failure (Engine Knocking ) A backup genset has been installed but it can not powered the site INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 41:54:20 Power Generator Failure (Engine broken) Engine broken ,Talkpool has to provide the plan of recovery INC405765 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Talkpool 7/12/2020 20:48 27:34:20 Power Generator failure (Indeterminate) Fuel added, power team requested for site restoration. ETA 12:15 AM INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/13/2020 8:33 15:49:20 Power Power Failure (Indeterminate) Team can't reach the site. Access is blocked by bandits. Next update to share when available INC406006 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/13/2020 12:02 12:20:20 Power Generator Failure (Engine broken) Talkpool break down the genset. Follow up is ongoing INC405888 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/13/2020 12:06 12:16:20 Power Generator failure (Indeterminate) Site remains down after refueling. Talkpool Team don't manage his Team to start the genset, ETA 6:10AM INC406051 HDS262 LAROUX_PAYS Sud Ericsson 2G D Talkpool 7/13/2020 14:18 10:04:20 Power Generator Failure (Alternator Failure) AC Alternator faulty , ETR recovery plan is expected from Talkpool Team INC406062 HAIDO170 CITE_SIMON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/13/2020 15:25 8:57:20 Power Power Failure (Indeterminate) Private business, no access at night. Team will reach site 7/14/2020 ETA to be provided. INC406168 HDO377 NAN_COLLINE Ouest Ericsson 2G+3G+LTE A O&M FUEL 7/13/2020 16:38 7:44:20 Fuel Generator failure (Fuel issue) Fuel Team has been informed since 7/13/2020, 7:50PM. ETR to be provide by them INC405523 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/13/2020 17:20 7:02:20 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC406094 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G+3G B O&M FUEL 7/13/2020 17:42 6:40:20 Fuel Generator failure (Fuel issue) Fuel Team is informed since 7/13/2020 , 9:50PM , ETR to be provide by them INC406094 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G+3G B O&M FUEL 7/13/2020 17:42 6:40:20 Dependent Affected by Fuel issue at the main site Affected by HGA024 INC406096 HDO268 BOUCHARA Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/13/2020 17:43 6:39:20 Power Power Failure (Indeterminate) According to the site inspector, no access at night. Team will go back to the site 7/14/2020 ETA to be provided. INC406181 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 7/13/2020 18:30 5:52:20 Transmission Transmission (Indeterminate) After power team intervention, Tx team is requested. ETA not yet available INC406183 HAIDO539 ROUTE NATIONALE#1 DAMIEN Port-au-Prince Huawei 2G+3G+LTE B O&M_fuel 7/13/2020 18:35 5:47:20 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/13/2020 at 9:33PM ETR to be provided. INC406196 HDC274 ESTERE Artibonite Ericsson 3G D Talkpool 7/13/2020 19:22 5:00:20 Power Generator failure (Indeterminate) Talkpool doesn't manage team to go to the site INC405427 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 7/13/2020 20:31 3:51:20 Dependent Affected by the power issue at the main site Attached to HDS114 INC405427 HAIDS111 COLLEGE_HORACE Sud ZTE 2G+3G+LTE A Talkpool 7/13/2020 20:31 3:51:20 Dependent Affected by the power issue at the main site Attached to HDS114 INC406310 HDC268 DESARMES Artibonite Ericsson 2G+3G D Talkpool 7/13/2020 20:34 3:48:20 Power Generator failure (Indeterminate) Talkpool doesn't manage team to go to the site INC406310 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 7/13/2020 20:34 3:48:20 Dependent Affected by the power issue at the main site Affected by HDC268 INC406310 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 7/13/2020 20:34 3:48:20 Dependent Affected by the power issue at the main site Affected by HDC268 INC406311 HDC261 DESDUNES Artibonite Ericsson 2G+3G D Talkpool 7/13/2020 20:58 3:24:20 Power Generator failure (Indeterminate) Talkpool can't provide update INC406311 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 7/13/2020 20:58 3:24:20 Dependent Affected by the power issue at the main site Affected by HDC261 INC406311 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 7/13/2020 20:58 3:24:20 Dependent Affected by the power issue at the main site Affected by HDC261 INC406311 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 7/13/2020 20:58 3:24:20 Dependent Affected by the power issue at the main site Affected by HDC261 INC406311 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 7/13/2020 20:58 3:24:20 Dependent Affected by the power issue at the main site Affected by HDC261 INC406323 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 21:30 2:52:20 Power Generator failure (Indeterminate) Talkpool can't provide update INC406222 HDC266 DESCHAPPELLES Artibonite Ericsson 2G D Talkpool 7/13/2020 21:30 2:52:20 Power Generator failure (Indeterminate) Talkpool can't provide update INC406222 HDC226 MARIN Artibonite Ericsson 2G D Talkpool 7/13/2020 21:30 2:52:20 Dependent Affected by the power issue at the main site Affected by HDC266 INC406323 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 21:30 2:52:20 Dependent Affected by the power issue at the main site Affected by HDN167 INC406323 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G D Talkpool 7/13/2020 21:30 2:52:20 Dependent Affected by the power issue at the main site Affected by HDN167 INC406323 HDC150 ANSE_ROUGE Artibonite Ericsson 3G D Talkpool 7/13/2020 21:30 2:52:20 Dependent Affected by the power issue at the main site Affected by HDN167 INC406323 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G D Talkpool 7/13/2020 21:30 2:52:20 Dependent Affected by the power issue at the main site Affected by HDN167 INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 7/13/2020 22:26 1:56:20 Power Power Failure (Solar System failure) Site will back on air with solar power INC406332 HDO559 RUE _LAMY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/13/2020 22:51 1:31:20 Power Power Failure (Indeterminate) Team has been informed, ETA 1:15AM. INC406333 HAIDO291 DELMAS_3 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/13/2020 23:07 1:15:20 Power Power Failure (Indeterminate) Team has been informed, ETA 1:10AM. INC406237 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 7/13/2020 23:12 1:10:20 Power Generator failure (Indeterminate) Team is informed , ETA 2:00AM INC406336 HAIGA127 NACHET Grande-Anse ZTE 2G+3G D Talkpool 7/13/2020 23:24 0:58:20 Power Generator failure (Indeterminate) Team is informed , ETA not yet provide INC406339 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/13/2020 23:30 0:52:20 Power Power Failure (Indeterminate) Portable genset is out of fuel, team will add fuel 7/14/2020 ETA 8:00AM. INC406339 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/13/2020 23:30 0:52:20 Dependent Affected by the power issue at the main site Affected by HDO592 INC406246 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/13/2020 23:36 0:46:20 Power Generator failure (Indeterminate) Portable genset is out of fuel , ETR to be provide by Talkpool Team INC406331 HAIGA058 STENIO_VINCENT_JEREMIE Sud ZTE 2G+3G+LTE B Talkpool 7/13/2020 23:58 0:24:20 Power Generator failure (Indeterminate) The owner turn off the genset due it too noisy,He will turn it on in the morning ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Genset reported broken by TP. Assessment to be submitted by TP before any genset approval Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue now, the access is okay now. Fuel team will arrange to reach the site. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jul 13 22:39:54 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 14 Jul 2020 04:39:54 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 743:12:59 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel T team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G D Talkpool 6/18/2020 7:23 617:15:59 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 301:03:59 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC401513 HDC268 DESARMES Artibonite Ericsson 3G D Talkpool 7/4/2020 15:12 225:26:59 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 156:48:59 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 156:38:59 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403407 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Talkpool 7/8/2020 10:58 133:40:59 Power Power Failure (DC Converter Failure) Dc converter faulty. Spare not yet already collected at WH. ETR not provided yet INC403668 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G D Talkpool 7/8/2020 20:50 123:48:59 RBS RBS Fault (RUS failure) Faulty RUS must be replaced. ETR to be provided INC391206 HDO314 CAZALE Ouest Ericsson 2G D Talkpool 7/10/2020 9:05 87:33:59 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed. Follow up is ongoing by Digicel RAN team INC404298 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 7/11/2020 2:14 70:24:59 Power Power Failure (Solar System failure) Low voltage on the solar system. Sector will get back once the solar batteries are fully charged INC404542 HDN210 PILATE Nord Ericsson 2G D Talkpool 7/11/2020 9:30 63:08:59 Dependent Affected by the Transmission issue at the main site Affected by the TX issue at HDN244. INC404542 HDN260 PREVAL Nord Ericsson 2G D Talkpool 7/11/2020 9:30 63:08:59 Dependent Affected by the Transmission issue at the main site Affected by the TX issue at HDN244. INC405777 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/11/2020 18:30 54:08:59 RBS RBS Fault (Indeterminate) Radio is faulty, follow up is ongoing. INC404216 HAIDO660 DELMAS 41 Port-au-Prince Huawei 3G D Talkpool 7/12/2020 0:31 48:07:59 Power Generator Failure (Overloaded) Radios down due to team has turned off his circuit breaker due low capacity of the genset INC405724 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 7/12/2020 17:30 31:08:59 RBS RBS Fault (DRU failure) Faulty DRU. Spare not yet available INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 10:23 14:15:59 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC404225 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/13/2020 11:01 13:37:59 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406196 HDC274 ESTERE Artibonite Ericsson 2G D Talkpool 7/13/2020 19:22 5:16:59 Power Generator failure (Indeterminate) Talkpool doesn't manage team to go to the site INC405591 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 7/13/2020 22:06 2:32:59 RBS RBS Fault (RUS failure) RUS01B8 faulty on site , new spare requested for replacement INC406229 HGA045 MORNE FEVRE Nippes Ericsson 2G D Talkpool 7/13/2020 22:22 2:16:59 RBS RBS Fault (Indeterminate) Team is informed , ETA not yet provide Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jul 13 23:35:11 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 14 Jul 2020 05:35:11 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM Sites off air by Class Class A B C D Total Total 13 10 4 29 56 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 29 13 2 0 35 ZTE 15 15 10 1 15 Huawei 6 6 6 1 6 Network 50 34 18 2 56 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 28 3 0 4 21 56 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 557:56:10 Power Power Failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 196:52:10 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Digicel 7/9/2020 8:30 113:04:10 Transmission Transmission (Indeterminate) DUW replaced / License issue. BSS Team is aware and feedback expected from them INC404309 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 103:06:10 Power Generator failure (Faulty board) PC Board faulty. Spare requested. Follow up is ongoing INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 103:02:10 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC405213 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/11/2020 13:17 60:17:10 Power Generator Failure (Faulty solenoid) PC board frozen and faulty solenoid. Spare already requested,Next update will be shared on July 13. INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 43:19:10 Power Generator Failure (Engine Knocking ) A backup genset has been installed but it can not powered the site . More feedback is expected from TP Team INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 43:06:10 Power Generator Failure (Engine broken) Engine broken ,Talkpool has to provide the plan of recovery INC405765 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Talkpool 7/12/2020 20:48 28:46:10 Power Generator failure (Indeterminate) Fuel added, power team requested for site restoration. ETA 12:15 AM INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/13/2020 8:33 17:01:10 Power Power Failure (Indeterminate) Team can't reach the site. Access is blocked by bandits. Next update to share when available INC406006 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/13/2020 12:02 13:32:10 Power Generator Failure (Engine broken) Talkpool break down the genset. Follow up is ongoing INC405888 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/13/2020 12:06 13:28:10 Power Generator failure (Indeterminate) Site remains down after refueling. Talkpool Team don't manage his Team to start the genset, ETA 6:10AM INC406051 HDS262 LAROUX_PAYS Sud Ericsson 2G D Talkpool 7/13/2020 14:18 11:16:10 Power Generator Failure (Alternator Failure) AC Alternator faulty , ETR recovery plan is expected from Talkpool Team INC406062 HAIDO170 CITE_SIMON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/13/2020 15:25 10:09:10 Power Power Failure (Indeterminate) Private business, no access at night. Team will reach site 7/14/2020 ETA to be provided. INC406168 HDO377 NAN_COLLINE Ouest Ericsson 2G+3G+LTE A O&M FUEL 7/13/2020 16:38 8:56:10 Fuel Generator failure (Fuel issue) Fuel Team has been informed since 7/13/2020, 7:50PM. ETR to be provide by them INC405523 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/13/2020 17:20 8:14:10 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC406094 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G+3G B O&M FUEL 7/13/2020 17:42 7:52:10 Fuel Generator failure (Fuel issue) Fuel Team is informed since 7/13/2020 , 9:50PM , ETR to be provide by them INC406094 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G+3G B O&M FUEL 7/13/2020 17:42 7:52:10 Dependent Affected by Fuel issue at the main site Affected by HGA024 INC406096 HDO268 BOUCHARA Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/13/2020 17:43 7:51:10 Power Power Failure (Indeterminate) According to the site inspector, no access at night. Team will go back to the site 7/14/2020 ETA to be provided. INC406181 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 7/13/2020 18:30 7:04:10 Transmission Transmission (Indeterminate) After power team intervention, Tx team is requested. ETA not yet available INC406183 HAIDO539 ROUTE NATIONALE#1 DAMIEN Port-au-Prince Huawei 2G+3G+LTE B O&M_fuel 7/13/2020 18:35 6:59:10 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/13/2020 at 9:33PM ETR to be provided. INC406188 HDC264 LIANCOURT Artibonite Ericsson 2G D Talkpool 7/13/2020 19:06 6:28:10 Power Generator failure (Indeterminate) Team is working on the site INC406188 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G D Talkpool 7/13/2020 19:06 6:28:10 Dependent Affected by the power issue at the main site Affected by HDC264 INC406188 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/13/2020 19:06 6:28:10 Dependent Affected by the power issue at the main site Affected by HDC264 INC406188 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/13/2020 19:06 6:28:10 Dependent Affected by the power issue at the main site Affected by HDC264 INC406196 HDC274 ESTERE Artibonite Ericsson 3G D Talkpool 7/13/2020 19:22 6:12:10 Power Generator failure (Indeterminate) Talkpool doesn't manage team to go to the site INC405427 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 7/13/2020 20:31 5:03:10 Dependent Affected by the power issue at the main site Attached to HDS114 INC405427 HAIDS111 COLLEGE_HORACE Sud ZTE 2G+3G+LTE A Talkpool 7/13/2020 20:31 5:03:10 Dependent Affected by the power issue at the main site Attached to HDS114 INC406310 HDC268 DESARMES Artibonite Ericsson 2G+3G D Talkpool 7/13/2020 20:34 5:00:10 Power Generator failure (Indeterminate) Talkpool doesn't manage team to go to the site INC406310 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 7/13/2020 20:34 5:00:10 Dependent Affected by the power issue at the main site Affected by HDC268 INC406310 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 7/13/2020 20:34 5:00:10 Dependent Affected by the power issue at the main site Affected by HDC268 INC406311 HDC261 DESDUNES Artibonite Ericsson 2G+3G D Talkpool 7/13/2020 20:58 4:36:10 Power Generator failure (Indeterminate) Talkpool can't provide update INC406311 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 7/13/2020 20:58 4:36:10 Dependent Affected by the power issue at the main site Affected by HDC261 INC406311 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 7/13/2020 20:58 4:36:10 Dependent Affected by the power issue at the main site Affected by HDC261 INC406311 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 7/13/2020 20:58 4:36:10 Dependent Affected by the power issue at the main site Affected by HDC261 INC406311 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 7/13/2020 20:58 4:36:10 Dependent Affected by the power issue at the main site Affected by HDC261 INC406323 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 21:30 4:04:10 Power Generator failure (Indeterminate) Talkpool can't provide update INC406222 HDC266 DESCHAPPELLES Artibonite Ericsson 2G D Talkpool 7/13/2020 21:30 4:04:10 Power Generator failure (Indeterminate) Team will reach the site after finishing to work in HDC264. ETA not yet available INC406222 HDC226 MARIN Artibonite Ericsson 2G D Talkpool 7/13/2020 21:30 4:04:10 Dependent Affected by the power issue at the main site Affected by HDC266 INC406323 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 21:30 4:04:10 Dependent Affected by the power issue at the main site Affected by HDN167 INC406323 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G D Talkpool 7/13/2020 21:30 4:04:10 Dependent Affected by the power issue at the main site Affected by HDN167 INC406323 HDC150 ANSE_ROUGE Artibonite Ericsson 3G D Talkpool 7/13/2020 21:30 4:04:10 Dependent Affected by the power issue at the main site Affected by HDN167 INC406323 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G D Talkpool 7/13/2020 21:30 4:04:10 Dependent Affected by the power issue at the main site Affected by HDN167 INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 7/13/2020 22:26 3:08:10 Power Power Failure (Solar System failure) Site will back on air with solar power INC406333 HAIDO291 DELMAS_3 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/13/2020 23:07 2:27:10 Power Power Failure (Indeterminate) Team has been informed, ETA 1:10AM. INC406237 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 7/13/2020 23:12 2:22:10 Power Generator failure (Indeterminate) Team is informed , ETA 2:00AM INC406336 HAIGA127 NACHET Grande-Anse ZTE 2G+3G D Talkpool 7/13/2020 23:24 2:10:10 Power Generator failure (Indeterminate) Team is informed , ETA 5:00AM INC406339 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/13/2020 23:30 2:04:10 Power Power Failure (Indeterminate) Portable genset is out of fuel, team will add fuel 7/14/2020 ETA 8:00AM. INC406339 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/13/2020 23:30 2:04:10 Dependent Affected by the power issue at the main site Affected by HDO592 INC406246 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/13/2020 23:36 1:58:10 Power Generator failure (Indeterminate) Portable genset is out of fuel , ETR to be provide by Talkpool Team INC406331 HAIGA058 STENIO_VINCENT_JEREMIE Sud ZTE 2G+3G+LTE B Talkpool 7/13/2020 23:58 1:36:10 Power Generator failure (Indeterminate) The owner turn off the genset due it too noisy,He will turn it on in the morning INC406253 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 7/14/2020 0:21 1:13:10 Power Power Failure (Indeterminate) Team has been informed, ETA 1:35AM. INC406253 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/14/2020 0:21 1:13:10 Dependent Affected by the power issue at the main site Affected by HDO525 INC406253 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/14/2020 0:21 1:13:10 Dependent Affected by the power issue at the main site Affected by HDO525 INC406253 HAIDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/14/2020 0:21 1:13:10 Dependent Affected by the power issue at the main site Affected by HDO525 INC406260 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/14/2020 1:06 0:28:10 Power Generator failure (Indeterminate) Team is informed. ETA not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue now, the access is okay now. Fuel team will arrange to reach the site. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jul 14 01:25:47 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 14 Jul 2020 07:25:47 +0000 Subject: [Rantt] NOC hourly report at 3:00 AM Message-ID: Hello All, Received the NOC hourly report done at 3:00 AM Sites off air by Class Class A B C D Total Total 13 8 6 30 57 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 32 12 2 0 38 ZTE 12 12 7 0 12 Huawei 7 7 7 0 7 Network 51 31 16 0 57 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 31 3 0 4 19 57 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 559:46:44 Power Power Failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 198:42:44 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Digicel 7/9/2020 8:30 114:54:44 Transmission Transmission (Indeterminate) DUW replaced / License issue. BSS Team is aware and feedback expected from them INC404309 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 104:56:44 Power Generator failure (Faulty board) PC Board faulty. Spare requested. Follow up is ongoing INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 104:52:44 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC405213 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/11/2020 13:17 62:07:44 Power Generator Failure (Faulty solenoid) PC board frozen and faulty solenoid. Spare already requested,Next update will be shared on July 13. INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 45:09:44 Power Generator Failure (Engine Knocking ) A backup genset has been installed but it can not powered the site . More feedback is expected from TP Team INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 44:56:44 Power Generator Failure (Engine broken) Engine broken ,Talkpool has to provide the plan of recovery INC405765 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Talkpool 7/12/2020 20:48 30:36:44 Power Generator failure (Indeterminate) Fuel added, power team requested for site restoration. ETA 12:15 AM INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/13/2020 8:33 18:51:44 Power Power Failure (Indeterminate) Team can't reach the site. Access is blocked by bandits. Next update to share when available INC406006 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/13/2020 12:02 15:22:44 Power Generator Failure (Engine broken) Talkpool break down the genset. Follow up is ongoing INC405888 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/13/2020 12:06 15:18:44 Power Generator failure (Indeterminate) Site remains down after refueling. Talkpool Team don't manage his Team to start the genset, ETA 6:10AM INC406051 HDS262 LAROUX_PAYS Sud Ericsson 2G D Talkpool 7/13/2020 14:18 13:06:44 Power Generator Failure (Alternator Failure) AC Alternator faulty , ETR recovery plan is expected from Talkpool Team INC406062 HAIDO170 CITE_SIMON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/13/2020 15:25 11:59:44 Power Power Failure (Indeterminate) Private business, no access at night. Team will reach site 7/14/2020 ETA to be provided. INC406168 HDO377 NAN_COLLINE Ouest Ericsson 2G+3G+LTE A O&M FUEL 7/13/2020 16:38 10:46:44 Fuel Generator failure (Fuel issue) Fuel Team has been informed since 7/13/2020, 7:50PM. ETR to be provide by them INC405523 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/13/2020 17:20 10:04:44 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC406094 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G+3G B O&M FUEL 7/13/2020 17:42 9:42:44 Fuel Generator failure (Fuel issue) Fuel Team is informed since 7/13/2020 , 9:50PM , ETR to be provide by them INC406094 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G+3G B O&M FUEL 7/13/2020 17:42 9:42:44 Dependent Affected by Fuel issue at the main site Affected by HGA024 INC406096 HDO268 BOUCHARA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/13/2020 17:43 9:41:44 Power Power Failure (Indeterminate) According to the site inspector, no access at night. Team will go back to the site 7/14/2020 ETA to be provided. INC406181 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 7/13/2020 18:30 8:54:44 Transmission Transmission (Indeterminate) After power team intervention, Tx team is requested. ETA not yet available INC406183 HAIDO539 ROUTE NATIONALE#1 DAMIEN Port-au-Prince Huawei 2G+3G+LTE B O&M_fuel 7/13/2020 18:35 8:49:44 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/13/2020 at 9:33PM ETR to be provided. INC406188 HDC264 LIANCOURT Artibonite Ericsson 2G D Talkpool 7/13/2020 19:06 8:18:44 Power Generator failure (Indeterminate) Team is working on the site INC406188 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G D Talkpool 7/13/2020 19:06 8:18:44 Dependent Affected by the power issue at the main site Affected by HDC264 INC406188 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/13/2020 19:06 8:18:44 Dependent Affected by the power issue at the main site Affected by HDC264 INC406188 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/13/2020 19:06 8:18:44 Dependent Affected by the power issue at the main site Affected by HDC264 INC406196 HDC274 ESTERE Artibonite Ericsson 3G D Talkpool 7/13/2020 19:22 8:02:44 Power Generator failure (Indeterminate) Talkpool doesn't manage team to go to the site INC405427 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 7/13/2020 20:31 6:53:44 Dependent Affected by the power issue at the main site Attached to HDS114 INC405427 HAIDS111 COLLEGE_HORACE Sud ZTE 2G+3G+LTE A Talkpool 7/13/2020 20:31 6:53:44 Dependent Affected by the power issue at the main site Attached to HDS114 INC406311 HDC261 DESDUNES Artibonite Ericsson 2G+3G D Talkpool 7/13/2020 20:58 6:26:44 Power Generator failure (Indeterminate) Talkpool can't provide update INC406311 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 7/13/2020 20:58 6:26:44 Dependent Affected by the power issue at the main site Affected by HDC261 INC406311 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 7/13/2020 20:58 6:26:44 Dependent Affected by the power issue at the main site Affected by HDC261 INC406311 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 7/13/2020 20:58 6:26:44 Dependent Affected by the power issue at the main site Affected by HDC261 INC406311 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 7/13/2020 20:58 6:26:44 Dependent Affected by the power issue at the main site Affected by HDC261 INC406323 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 21:30 5:54:44 Power Generator failure (Indeterminate) Talkpool can't provide update INC406222 HDC266 DESCHAPPELLES Artibonite Ericsson 2G D Talkpool 7/13/2020 21:30 5:54:44 Power Generator failure (Indeterminate) Team will reach the site after finishing to work in HDC264. ETA not yet available INC406222 HDC226 MARIN Artibonite Ericsson 2G D Talkpool 7/13/2020 21:30 5:54:44 Dependent Affected by the power issue at the main site Affected by HDC266 INC406323 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 21:30 5:54:44 Dependent Affected by the power issue at the main site Affected by HDN167 INC406323 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G D Talkpool 7/13/2020 21:30 5:54:44 Dependent Affected by the power issue at the main site Affected by HDN167 INC406323 HDC150 ANSE_ROUGE Artibonite Ericsson 3G D Talkpool 7/13/2020 21:30 5:54:44 Dependent Affected by the power issue at the main site Affected by HDN167 INC406323 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G D Talkpool 7/13/2020 21:30 5:54:44 Dependent Affected by the power issue at the main site Affected by HDN167 INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 7/13/2020 22:26 4:58:44 Power Power Failure (Solar System failure) Site will back on air with solar power INC406333 HAIDO291 DELMAS_3 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/13/2020 23:07 4:17:44 Power Power Failure (Indeterminate) Access issue, team will go back to the site, ETA 6:45AM. INC406336 HAIGA127 NACHET Grande-Anse ZTE 2G+3G D Talkpool 7/13/2020 23:24 4:00:44 Power Generator failure (Indeterminate) Team is informed , ETA 5:00AM INC406339 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/13/2020 23:30 3:54:44 Power Power Failure (Indeterminate) Portable genset is out of fuel, team will add fuel 7/14/2020 ETA 8:00AM. INC406339 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/13/2020 23:30 3:54:44 Dependent Affected by the power issue at the main site Affected by HDO592 INC406246 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/13/2020 23:36 3:48:44 Power Generator failure (Indeterminate) Portable genset is out of fuel , ETR to be provide by Talkpool Team INC406331 HAIGA058 STENIO_VINCENT_JEREMIE Sud ZTE 2G+3G+LTE B Talkpool 7/13/2020 23:58 3:26:44 Power Generator failure (Indeterminate) The owner turn off the genset due it too noisy,He will turn it on in the morning INC406349 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G C Talkpool 7/14/2020 0:54 2:30:44 Power Generator failure (Indeterminate) Team is informed , ETA 7:00AM INC406260 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/14/2020 1:06 2:18:44 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC406349 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/14/2020 1:34 1:50:44 Power Generator failure (Indeterminate) Portable genset is out of fuel , ETR to be provide by Talkpool Team INC406336 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 7/14/2020 1:38 1:46:44 Dependent Affected by the power issue at the main site Attached to HGA127 INC406266 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 7/14/2020 1:58 1:26:44 Power Generator failure (Indeterminate) Team is informed. Not yet available INC406266 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 7/14/2020 1:58 1:26:44 Dependent Affected by the power issue at the main site Affected by HDC300 INC406266 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 7/14/2020 1:58 1:26:44 Dependent Affected by the power issue at the main site Affected by HDC300 INC406267 HDO245 VILLAGE RAPATRIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/14/2020 2:00 1:24:44 Power Power Failure (Indeterminate) Team has been informed, ETA 3:20AM. INC406355 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/14/2020 2:06 1:18:44 Power Generator failure (Indeterminate) Team is informed. Not yet available INC406356 HAIDO152 THOR_65 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/14/2020 2:13 1:11:44 Power Power Failure (Indeterminate) Private house, no access at night. Team will reach site 7/14/2020 ETA to be provided. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue now, the access is okay now. Fuel team will arrange to reach the site. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jul 14 01:42:43 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 14 Jul 2020 07:42:43 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (3:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 3:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 746:15:26 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel T team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G D Talkpool 6/18/2020 7:23 620:18:26 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 304:06:26 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC401513 HDC268 DESARMES Artibonite Ericsson 3G D Talkpool 7/4/2020 15:12 228:29:26 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 159:51:26 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 159:41:26 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403407 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Talkpool 7/8/2020 10:58 136:43:26 Power Power Failure (DC Converter Failure) Dc converter faulty. Spare not yet already collected at WH. ETR not provided yet INC403668 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G D Talkpool 7/8/2020 20:50 126:51:26 RBS RBS Fault (RUS failure) Faulty RUS must be replaced. ETR to be provided INC391206 HDO314 CAZALE Ouest Ericsson 2G D Talkpool 7/10/2020 9:05 90:36:26 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed. Follow up is ongoing by Digicel RAN team INC404298 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 7/11/2020 2:14 73:27:26 Power Power Failure (Solar System failure) Low voltage on the solar system. Sector will get back once the solar batteries are fully charged INC404542 HDN210 PILATE Nord Ericsson 2G D Talkpool 7/11/2020 9:30 66:11:26 Dependent Affected by the Transmission issue at the main site Affected by the TX issue at HDN244. INC404542 HDN260 PREVAL Nord Ericsson 2G D Talkpool 7/11/2020 9:30 66:11:26 Dependent Affected by the Transmission issue at the main site Affected by the TX issue at HDN244. INC405777 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/11/2020 18:30 57:11:26 RBS RBS Fault (Indeterminate) Radio is faulty, follow up is ongoing. INC404216 HAIDO660 DELMAS 41 Port-au-Prince Huawei 3G D Talkpool 7/12/2020 0:31 51:10:26 Power Generator Failure (Overloaded) Radios down due to team has turned off his circuit breaker due low capacity of the genset INC405724 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 7/12/2020 17:30 34:11:26 RBS RBS Fault (DRU failure) Faulty DRU. Spare not yet available INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 10:23 17:18:26 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406186 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 7/13/2020 15:23 12:18:26 RBS RBS Fault (Indeterminate) Team is working on the site INC406196 HDC274 ESTERE Artibonite Ericsson 2G D Talkpool 7/13/2020 19:22 8:19:26 Power Generator failure (Indeterminate) Talkpool doesn't manage team to go to the site INC405591 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 7/13/2020 22:06 5:35:26 RBS RBS Fault (RUS failure) RUS01B8 faulty on site , new spare requested for replacement INC406229 HGA045 MORNE FEVRE Nippes Ericsson 2G D Talkpool 7/13/2020 22:22 5:19:26 RBS RBS Fault (Indeterminate) Team will reach the site , ETA 7:00AM INC406255 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G D Talkpool 7/14/2020 0:28 3:13:26 RBS RBS Fault (Indeterminate) Team is informed. ETA not yet available Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jul 14 02:12:18 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 14 Jul 2020 08:12:18 +0000 Subject: [Rantt] NOC hourly report at 4:00 AM Message-ID: Hello All, Received the NOC hourly report done at 4:00 AM Sites off air by Class Class A B C D Total Total 12 9 6 32 59 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 35 13 2 0 41 ZTE 12 12 7 0 12 Huawei 6 6 6 1 6 Network 53 31 15 1 59 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 31 3 0 4 21 59 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 560:32:45 Power Power Failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 199:28:45 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Digicel 7/9/2020 8:30 115:40:45 Transmission Transmission (Indeterminate) DUW replaced / License issue. BSS Team is aware and feedback expected from them INC404309 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 105:42:45 Power Generator failure (Faulty board) PC Board faulty. Spare requested. Follow up is ongoing INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 105:38:45 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC405213 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/11/2020 13:17 62:53:45 Power Generator Failure (Faulty solenoid) PC board frozen and faulty solenoid. Spare already requested, Next update will be shared on July 13. INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 45:55:45 Power Generator Failure (Engine Knocking ) A backup genset has been installed but it cannot powered the site . More feedback is expected from TP Team INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 45:42:45 Power Generator Failure (Engine broken) Engine broken ,Talkpool has to provide the plan of recovery INC405765 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Talkpool 7/12/2020 20:48 31:22:45 Power Generator failure (Indeterminate) Fuel added, power team requested for site restoration. ETA 12:15 AM INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/13/2020 8:33 19:37:45 Power Power Failure (Indeterminate) Team can't reach the site. Access is blocked by bandits. Next update to share when available INC406006 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/13/2020 12:02 16:08:45 Power Generator Failure (Engine broken) Talkpool break down the genset. Follow up is ongoing INC405888 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/13/2020 12:06 16:04:45 Power Generator failure (Indeterminate) Site remains down after refueling. Talkpool Team don't manage his Team to start the genset, ETA 6:10AM INC406051 HDS262 LAROUX_PAYS Sud Ericsson 2G D Talkpool 7/13/2020 14:18 13:52:45 Power Generator Failure (Alternator Failure) AC Alternator faulty , ETR recovery plan is expected from Talkpool Team INC406062 HAIDO170 CITE_SIMON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/13/2020 15:25 12:45:45 Power Power Failure (Indeterminate) Private business, no access at night. Team will reach site 7/14/2020 ETA to be provided. INC406168 HDO377 NAN_COLLINE Ouest Ericsson 2G+3G+LTE A O&M FUEL 7/13/2020 16:38 11:32:45 Fuel Generator failure (Fuel issue) Fuel Team has been informed since 7/13/2020, 7:50PM. ETR to be provide by them INC405523 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/13/2020 17:20 10:50:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC406094 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G+3G B O&M FUEL 7/13/2020 17:42 10:28:45 Fuel Generator failure (Fuel issue) Fuel Team is informed since 7/13/2020 , 9:50PM , ETR to be provide by them INC406094 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G+3G B O&M FUEL 7/13/2020 17:42 10:28:45 Dependent Affected by Fuel issue at the main site Affected by HGA024 INC406096 HDO268 BOUCHARA Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/13/2020 17:43 10:27:45 Power Power Failure (Indeterminate) According to the site inspector, no access at night. Team will go back to the site 7/14/2020 ETA to be provided. INC406181 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 7/13/2020 18:30 9:40:45 Transmission Transmission (Indeterminate) After power team intervention, Tx team is requested. ETA not yet available INC406183 HAIDO539 ROUTE NATIONALE#1 DAMIEN Port-au-Prince Huawei 2G+3G+LTE B O&M_fuel 7/13/2020 18:35 9:35:45 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/13/2020 at 9:33PM ETR to be provided. INC406188 HDC264 LIANCOURT Artibonite Ericsson 2G D Talkpool 7/13/2020 19:06 9:04:45 Power Generator failure (Indeterminate) Team is working on the site INC406188 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G D Talkpool 7/13/2020 19:06 9:04:45 Dependent Affected by the power issue at the main site Affected by HDC264 INC406188 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/13/2020 19:06 9:04:45 Dependent Affected by the power issue at the main site Affected by HDC264 INC406188 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/13/2020 19:06 9:04:45 Dependent Affected by the power issue at the main site Affected by HDC264 INC406196 HDC274 ESTERE Artibonite Ericsson 3G D Talkpool 7/13/2020 19:22 8:48:45 Power Generator failure (Indeterminate) Talkpool doesn't manage team to go to the site INC405427 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 7/13/2020 20:31 7:39:45 Dependent Affected by the power issue at the main site Attached to HDS114 INC405427 HAIDS111 COLLEGE_HORACE Sud ZTE 2G+3G+LTE A Talkpool 7/13/2020 20:31 7:39:45 Dependent Affected by the power issue at the main site Attached to HDS114 INC406310 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 7/13/2020 20:34 7:36:45 Dependent Affected by the power issue at the main site Affected by HDC268 INC406310 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 7/13/2020 20:34 7:36:45 Dependent Affected by the power issue at the main site Affected by HDC268 INC406311 HDC261 DESDUNES Artibonite Ericsson 2G+3G D Talkpool 7/13/2020 20:58 7:12:45 Power Generator failure (Indeterminate) Talkpool can't provide update INC406311 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 7/13/2020 20:58 7:12:45 Dependent Affected by the power issue at the main site Affected by HDC261 INC406311 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 7/13/2020 20:58 7:12:45 Dependent Affected by the power issue at the main site Affected by HDC261 INC406311 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 7/13/2020 20:58 7:12:45 Dependent Affected by the power issue at the main site Affected by HDC261 INC406311 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 7/13/2020 20:58 7:12:45 Dependent Affected by the power issue at the main site Affected by HDC261 INC406323 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 21:30 6:40:45 Power Generator failure (Indeterminate) Talkpool can't provide update INC406222 HDC266 DESCHAPPELLES Artibonite Ericsson 2G D Talkpool 7/13/2020 21:30 6:40:45 Power Generator failure (Indeterminate) Team will reach the site after finishing to work in HDC264. ETA not yet available INC406222 HDC226 MARIN Artibonite Ericsson 2G D Talkpool 7/13/2020 21:30 6:40:45 Dependent Affected by the power issue at the main site Affected by HDC266 INC406323 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 21:30 6:40:45 Dependent Affected by the power issue at the main site Affected by HDN167 INC406323 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G D Talkpool 7/13/2020 21:30 6:40:45 Dependent Affected by the power issue at the main site Affected by HDN167 INC406323 HDC150 ANSE_ROUGE Artibonite Ericsson 3G D Talkpool 7/13/2020 21:30 6:40:45 Dependent Affected by the power issue at the main site Affected by HDN167 INC406323 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G D Talkpool 7/13/2020 21:30 6:40:45 Dependent Affected by the power issue at the main site Affected by HDN167 INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 7/13/2020 22:26 5:44:45 Power Power Failure (Solar System failure) Site will back on air with solar power INC406333 HAIDO291 DELMAS_3 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/13/2020 23:07 5:03:45 Power Power Failure (Indeterminate) Access issue, team will go back to the site, ETA 6:45AM. INC406336 HAIGA127 NACHET Grande-Anse ZTE 2G+3G D Talkpool 7/13/2020 23:24 4:46:45 Power Generator failure (Indeterminate) Team is informed , ETA 5:00AM INC406339 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/13/2020 23:30 4:40:45 Power Power Failure (Indeterminate) Portable genset is out of fuel, team will add fuel 7/14/2020 ETA 8:00AM. INC406339 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/13/2020 23:30 4:40:45 Dependent Affected by the power issue at the main site Affected by HDO592 INC406246 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/13/2020 23:36 4:34:45 Power Generator failure (Indeterminate) Portable genset is out of fuel , ETR to be provide by Talkpool Team INC406331 HAIGA058 STENIO_VINCENT_JEREMIE Sud ZTE 2G+3G+LTE B Talkpool 7/13/2020 23:58 4:12:45 Power Generator failure (Indeterminate) The owner turn off the genset due it too noisy,He will turn it on in the morning INC406349 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G C Talkpool 7/14/2020 0:54 3:16:45 Power Generator failure (Indeterminate) Team is informed , ETA 7:00AM INC404225 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/14/2020 1:06 3:04:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406349 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/14/2020 1:34 2:36:45 Power Generator failure (Indeterminate) Portable genset is out of fuel , ETR to be provide by Talkpool Team INC406336 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 7/14/2020 1:38 2:32:45 Dependent Affected by the power issue at the main site Attached to HGA127 INC406266 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 7/14/2020 1:58 2:12:45 Power Generator failure (Indeterminate) Team is informed. ETA 7:00 AM INC406266 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 7/14/2020 1:58 2:12:45 Dependent Affected by the power issue at the main site Affected by HDC300 INC406266 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 7/14/2020 1:58 2:12:45 Dependent Affected by the power issue at the main site Affected by HDC300 INC406355 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/14/2020 2:06 2:04:45 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing INC406356 HAIDO152 THOR_65 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/14/2020 2:13 1:57:45 Power Power Failure (Indeterminate) Site is located in a private property, team will reach site at 7:00AM. INC406373 HDS009 CYVADIER Sud-Est Ericsson 2G+3G B Talkpool 7/14/2020 3:50 0:20:45 Power Generator failure (Indeterminate) Team is informed , ETA not yet provide ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue now, the access is okay now. Fuel team will arrange to reach the site. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jul 14 04:22:14 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 14 Jul 2020 10:22:14 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 748:55:14 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel T team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G D Talkpool 6/18/2020 7:23 622:58:14 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 306:46:14 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC401513 HDC268 DESARMES Artibonite Ericsson 3G D Talkpool 7/4/2020 15:12 231:09:14 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 162:31:14 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 162:21:14 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403407 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Talkpool 7/8/2020 10:58 139:23:14 Power Power Failure (DC Converter Failure) Dc converter faulty. Spare not yet already collected at WH. ETR not provided yet INC403668 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G D Talkpool 7/8/2020 20:50 129:31:14 RBS RBS Fault (RUS failure) Faulty RUS must be replaced. ETR to be provided INC391206 HDO314 CAZALE Ouest Ericsson 2G D Talkpool 7/10/2020 9:05 93:16:14 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed. Follow up is ongoing by Digicel RAN team INC404298 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 7/11/2020 2:14 76:07:14 Power Power Failure (Solar System failure) Low voltage on the solar system. Sector will get back once the solar batteries are fully charged INC404542 HDN210 PILATE Nord Ericsson 2G D Talkpool 7/11/2020 9:30 68:51:14 Dependent Affected by the Transmission issue at the main site Affected by the TX issue at HDN244. INC404542 HDN260 PREVAL Nord Ericsson 2G D Talkpool 7/11/2020 9:30 68:51:14 Dependent Affected by the Transmission issue at the main site Affected by the TX issue at HDN244. INC405777 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/11/2020 18:30 59:51:14 RBS RBS Fault (Indeterminate) Radio is faulty, follow up is ongoing. INC404216 HAIDO660 DELMAS 41 Port-au-Prince Huawei 3G D Talkpool 7/12/2020 0:31 53:50:14 Power Generator Failure (Overloaded) Radios down due to team has turned off his circuit breaker due low capacity of the genset INC405724 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 7/12/2020 17:30 36:51:14 RBS RBS Fault (DRU failure) Faulty DRU. Spare not yet available INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 10:23 19:58:14 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406186 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 7/13/2020 15:23 14:58:14 RBS RBS Fault (Indeterminate) Team is working on the site INC406196 HDC274 ESTERE Artibonite Ericsson 2G D Talkpool 7/13/2020 19:22 10:59:14 Power Generator failure (Indeterminate) Talkpool doesn't manage team to go to the site INC406229 HGA045 MORNE FEVRE Nippes Ericsson 2G D Talkpool 7/13/2020 22:22 7:59:14 RBS RBS Fault (Indeterminate) Team will reach the site , ETA 7:00AM INC406255 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G D Talkpool 7/14/2020 0:28 5:53:14 RBS RBS Fault (Indeterminate) Team is informed. ETA not yet available Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jul 14 05:27:10 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 14 Jul 2020 11:27:10 +0000 Subject: [Rantt] NOC SITES REPORT updated for this July 14th, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this July 14th, 2020 till 7:00 AM > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 563:33:30 Power Power Failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 202:29:30 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Digicel 7/9/2020 8:30 118:41:30 Transmission Transmission (Indeterminate) DUW replaced / License issue. BSS Team is aware and feedback expected from them INC404309 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 108:43:30 Power Generator failure (Faulty board) PC Board faulty. Spare requested. Follow up is ongoing INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 108:39:30 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC405213 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/11/2020 13:17 65:54:30 Power Generator Failure (Faulty solenoid) PC board frozen and faulty solenoid. Spare already requested, Next update will be shared on July 13. INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 48:56:30 Power Generator Failure (Engine Knocking ) A backup genset has been installed but it cannot powered the site . More feedback is expected from TP Team INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 48:43:30 Power Generator Failure (Engine broken) Engine broken ,Talkpool has to provide the plan of recovery INC405765 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Talkpool 7/12/2020 20:48 34:23:30 Power Generator failure (Indeterminate) Fuel added, power team requested for site restoration. ETA 12:15 AM INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/13/2020 8:33 22:38:30 Power Power Failure (Indeterminate) Team can't reach the site. Access is blocked by bandits. Next update to share when available INC406006 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/13/2020 12:02 19:09:30 Power Generator Failure (Engine broken) Talkpool break down the genset. Follow up is ongoing INC405888 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/13/2020 12:06 19:05:30 Power Generator failure (Indeterminate) Site remains down after refueling. Talkpool Team don't manage his Team to start the genset, ETA 6:10AM INC406051 HDS262 LAROUX_PAYS Sud Ericsson 2G D Talkpool 7/13/2020 14:18 16:53:30 Power Generator Failure (Alternator Failure) AC Alternator faulty , ETR recovery plan is expected from Talkpool Team INC406062 HAIDO170 CITE_SIMON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/13/2020 15:25 15:46:30 Power Power Failure (Indeterminate) Private business, no access at night. Team will reach site 7/14/2020 ETA to be provided. INC406168 HDO377 NAN_COLLINE Ouest Ericsson 2G+3G+LTE A O&M FUEL 7/13/2020 16:38 14:33:30 Fuel Generator failure (Fuel issue) Fuel Team has been informed since 7/13/2020, 7:50PM. ETR to be provide by them INC405523 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/13/2020 17:20 13:51:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC406094 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G+3G B O&M FUEL 7/13/2020 17:42 13:29:30 Fuel Generator failure (Fuel issue) Fuel Team is informed since 7/13/2020 , 9:50PM , ETR to be provide by them INC406094 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G+3G B O&M FUEL 7/13/2020 17:42 13:29:30 Dependent Affected by Fuel issue at the main site Affected by HGA024 INC406096 HDO268 BOUCHARA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/13/2020 17:43 13:28:30 Power Power Failure (Indeterminate) According to the site inspector, no access at night. Team will go back to the site 7/14/2020 ETA to be provided. INC406181 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 7/13/2020 18:30 12:41:30 Transmission Transmission (Indeterminate) After power team intervention, Tx team is requested. ETA 9:12 AM INC406183 HAIDO539 ROUTE NATIONALE#1 DAMIEN Port-au-Prince Huawei 2G+3G+LTE B O&M_fuel 7/13/2020 18:35 12:36:30 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/13/2020 at 9:33PM ETR to be provided. INC406188 HDC264 LIANCOURT Artibonite Ericsson 2G D Talkpool 7/13/2020 19:06 12:05:30 Power Generator failure (Indeterminate) solenoid relay suspected faulty replacement is ongoing ETA 6:30 AM INC406188 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G D Talkpool 7/13/2020 19:06 12:05:30 Dependent Affected by the power issue at the main site Affected by HDC264 INC406188 HDC033 GRESSEAU/CA Artibonite Ericsson 2G D Talkpool 7/13/2020 19:06 12:05:30 Dependent Affected by the power issue at the main site [https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif] Affected by HDC264 INC406188 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/13/2020 19:06 12:05:30 Dependent Affected by the power issue at the main site Affected by HDC264 INC406196 HDC274 ESTERE Artibonite Ericsson 3G D Talkpool 7/13/2020 19:22 11:49:30 Power Generator failure (Indeterminate) Team is waiting for access INC405427 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 7/13/2020 20:31 10:40:30 Dependent Affected by the power issue at the main site Attached to HDS114 INC405427 HAIDS111 COLLEGE_HORACE Sud ZTE 2G+3G+LTE A Talkpool 7/13/2020 20:31 10:40:30 Dependent Affected by the power issue at the main site Attached to HDS114 INC406311 HDC261 DESDUNES Artibonite Ericsson 2G+3G D Talkpool 7/13/2020 20:58 10:13:30 Power Generator failure (Indeterminate) Team is informed. ETA 07:00 AM INC406311 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 7/13/2020 20:58 10:13:30 Dependent Affected by the power issue at the main site Affected by HDC261 INC406311 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 7/13/2020 20:58 10:13:30 Dependent Affected by the power issue at the main site Affected by HDC261 INC406311 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 7/13/2020 20:58 10:13:30 Dependent Affected by the power issue at the main site Affected by HDC261 INC406311 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 7/13/2020 20:58 10:13:30 Dependent Affected by the power issue at the main site Affected by HDC261 INC406323 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 21:30 9:41:30 Power Generator failure (Indeterminate) Team is informed. ETA 07:00 AM INC406222 HDC266 DESCHAPPELLES Artibonite Ericsson 2G D Talkpool 7/13/2020 21:30 9:41:30 Power Generator failure (Indeterminate) Team is informed. ETA 6:30 AM INC406222 HDC226 MARIN Artibonite Ericsson 2G D Talkpool 7/13/2020 21:30 9:41:30 Dependent Affected by the power issue at the main site Affected by HDC266 INC406323 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 21:30 9:41:30 Dependent Affected by the power issue at the main site Affected by HDN167 INC406323 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G D Talkpool 7/13/2020 21:30 9:41:30 Dependent Affected by the power issue at the main site Affected by HDN167 INC406323 HDC150 ANSE_ROUGE Artibonite Ericsson 3G D Talkpool 7/13/2020 21:30 9:41:30 Dependent Affected by the power issue at the main site Affected by HDN167 INC406323 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G D Talkpool 7/13/2020 21:30 9:41:30 Dependent Affected by the power issue at the main site Affected by HDN167 INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 7/13/2020 22:26 8:45:30 Power Power Failure (Solar System failure) Site will back on air with solar power INC406333 HAIDO291 DELMAS_3 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/13/2020 23:07 8:04:30 Power Power Failure (Indeterminate) Access issue, team will go bsack to the site, ETA 6:45AM, more update is expected from team. INC406339 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/13/2020 23:30 7:41:30 Power Power Failure (Indeterminate) Portable genset is out of fuel, team will add fuel 7/14/2020 ETA 8:00AM. INC406339 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/13/2020 23:30 7:41:30 Dependent Affected by the power issue at the main site Affected by HDO592 INC406246 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/13/2020 23:36 7:35:30 Power Generator failure (Indeterminate) Portable genset is out of fuel , ETR to be provide by Talkpool Team INC406331 HAIGA058 STENIO_VINCENT_JEREMIE Sud ZTE 2G+3G+LTE B Talkpool 7/13/2020 23:58 7:13:30 Power Generator failure (Indeterminate) The owner turn off the genset due it too noisy,He will turn it on in the morning INC406349 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G C Talkpool 7/14/2020 0:54 6:17:30 Power Generator failure (Indeterminate) Team is informed , ETA 7:00AM INC404225 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/14/2020 1:06 6:05:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406349 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/14/2020 1:34 5:37:30 Power Generator failure (Indeterminate) Portable genset is out of fuel , ETR to be provide by Talkpool Team INC406266 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 7/14/2020 1:58 5:13:30 Power Generator failure (Indeterminate) Team is informed. ETA 7:00 AM INC406266 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 7/14/2020 1:58 5:13:30 Dependent Affected by the power issue at the main site Affected by HDC300 INC406266 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 7/14/2020 1:58 5:13:30 Dependent Affected by the power issue at the main site Affected by HDC300 INC406355 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/14/2020 2:06 5:05:30 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing INC406373 HDS009 CYVADIER Sud-Est Ericsson 2G+3G B Talkpool 7/14/2020 3:50 3:21:30 Power Generator failure (Indeterminate) Team is informed , ETA 7:00AM INC406080 HDO103 SUN_AUTO Ouest Huawei 2G+3G+LTE D O&M_fuel 7/14/2020 3:58 3:13:30 Fuel Generator failure (Fuel issue) Fuel team has been informed sice 7/13/2020 at 7:35PM. ETR to be provided. INC406096 HDO460 DIMITRY VORBE Port-au-Prince Huawei 2G+3G+LTE D Talkpool 7/14/2020 4:28 2:43:30 Dependent Affected by the power issue at the main site Affected by HDO268 INC406278 HDC154 SAVANNE_LONGUE Artibonite Ericsson 2G D Talkpool 7/14/2020 4:30 2:41:30 Power Generator failure (Indeterminate) Team is informed. ETA 7:00 AM INC406278 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 7/14/2020 4:30 2:41:30 Dependent Affected by the power issue at the main site Affected by HDC154 INC406380 HAIDC022 MORNE_BEL_AIR Artibonite Huawei 2G+3G+LTE D Talkpool 7/14/2020 5:52 1:19:30 Power Generator failure (Indeterminate) Team is informed. No ETA yet INC406089 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/14/2020 6:02 1:09:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC405664 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/14/2020 6:02 1:09:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC405664 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/14/2020 6:02 1:09:30 Dependent Affected by the power issue at the main site Affected by HDC318 INC406381 HDN230 NAN_CHAMPS Nord Ericsson 3G D Talkpool 7/14/2020 6:11 1:00:30 Transmission Transmission (Indeterminate) Tx team is informed. ETA not yet available Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 749:45:30 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel T team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G D Talkpool 6/18/2020 7:23 623:48:30 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 307:36:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC401513 HDC268 DESARMES Artibonite Ericsson 3G D Talkpool 7/4/2020 15:12 231:59:30 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 163:21:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 163:11:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403407 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Talkpool 7/8/2020 10:58 140:13:30 Power Power Failure (DC Converter Failure) Dc converter faulty. Spare not yet already collected at WH. ETR not provided yet INC403668 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G D Talkpool 7/8/2020 20:50 130:21:30 RBS RBS Fault (RUS failure) Faulty RUS must be replaced. ETR to be provided INC391206 HDO314 CAZALE Ouest Ericsson 2G D Talkpool 7/10/2020 9:05 94:06:30 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed. Follow up is ongoing by Digicel RAN team INC404298 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 7/11/2020 2:14 76:57:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Sector will get back once the solar batteries are fully charged INC404542 HDN210 PILATE Nord Ericsson 2G D Talkpool 7/11/2020 9:30 69:41:30 Dependent Affected by the Transmission issue at the main site Affected by the TX issue at HDN244. INC404542 HDN260 PREVAL Nord Ericsson 2G D Talkpool 7/11/2020 9:30 69:41:30 Dependent Affected by the Transmission issue at the main site Affected by the TX issue at HDN244. INC405777 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/11/2020 18:30 60:41:30 RBS RBS Fault (Indeterminate) Radio is faulty, follow up is ongoing. INC404216 HAIDO660 DELMAS 41 Port-au-Prince Huawei 3G D Talkpool 7/12/2020 0:31 54:40:30 Power Generator Failure (Overloaded) Radios down due to team has turned off his circuit breaker due low capacity of the genset INC405724 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 7/12/2020 17:30 37:41:30 RBS RBS Fault (DRU failure) Faulty DRU. Spare not yet available INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 10:23 20:48:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406186 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 7/13/2020 15:23 15:48:30 RBS RBS Fault (Indeterminate) Team is working on the site INC406196 HDC274 ESTERE Artibonite Ericsson 2G D Talkpool 7/13/2020 19:22 11:49:30 Power Generator failure (Indeterminate) Talkpool doesn't manage team to go to the site INC406229 HGA045 MORNE FEVRE Nippes Ericsson 2G D Talkpool 7/13/2020 22:22 8:49:30 RBS RBS Fault (Indeterminate) Team will reach the site , ETA 7:00AM INC406255 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G D Talkpool 7/14/2020 0:28 6:43:30 RBS RBS Fault (Indeterminate) Team is informed. ETA not yet available Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue now, the access is okay now. Fuel team will arrange to reach the site. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC406055 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 7/13/2020 14:50 7/13/2020 19:50 5:00:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure due to Oil sensor faulty Need to be justified Team reset the alarm and restart. INC406175 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 7/13/2020 18:20 7/13/2020 20:20 2:00:00 4:00:00 Compliant Power Generator failure (Indeterminate) indeterminate OK Alarm clear by itself INC406211 HDO373 CARREFOUR_LIBERTE Ouest Ericsson 2G+3G D Talkpool 7/13/2020 19:14 7/13/2020 21:20 2:06:00 4:00:00 Compliant Power Generator Failure (Underspeed) Under speed alarm Fuel pipe valve closed accidentally by rescue team. OK Team opened it INC406237 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 7/13/2020 23:12 7/14/2020 2:34 3:22:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Fail to start due to Battery starter faulty OK Restarted with external battery INC406336 HAIGA127 NACHET Grande-Anse ZTE 2G+3G D Talkpool 7/13/2020 23:24 7/14/2020 6:09 6:45:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Resolution details will be provided by concerned team INC406336 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 7/14/2020 1:38 7/14/2020 6:09 4:31:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HGA127 Cascaded Back in the air to the main site INC406071 HDO559 RUE _LAMY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/13/2020 15:45 7/13/2020 19:41 3:56:00 4:00:00 Compliant Power Generator failure (High temperature) High temp OK 1 gal coolant added, team refresh radiator and genset restarted. INC406201 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/13/2020 18:25 7/13/2020 20:00 1:35:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure OK Team added 1 1/2 gal of oil and genset restarted. INC406207 HAIDO627 MOREAU_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/13/2020 18:49 7/13/2020 20:01 1:12:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate. Need to be justified Power reset has been made on ZTE cabinet. INC406107 HDO652 OASIS_HOTEL Port-au-Prince Ericsson 2G C Talkpool 7/13/2020 12:58 7/13/2020 21:30 8:32:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDO598. Cascaded Back up with main site. INC406198 HDO060 LABOULE_17 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/13/2020 19:35 7/13/2020 22:09 2:34:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate. OK Emergency button unpressed by team, reset alarm and genset restarted. INC404333 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/9/2020 18:54 7/13/2020 13:25 90:31:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA nd resolution are pending from the contractor. INC406253 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/14/2020 0:21 7/14/2020 2:01 1:40:00 4:00:00 Compliant Power Power Failure (Indeterminate) Portable genset is out of fuel. OK Fuel has been added in portable genset. INC406253 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/14/2020 0:21 7/14/2020 2:01 1:40:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDO525. Cascaded Back up with main site. INC406253 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/14/2020 0:21 7/14/2020 2:01 1:40:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDO525. Cascaded Back up with main site. INC406253 HAIDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/14/2020 0:21 7/14/2020 2:01 1:40:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDO525. Cascaded Back up with main site. INC406332 HDO559 RUE _LAMY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/13/2020 22:51 7/14/2020 1:12 2:21:00 4:00:00 Compliant Power Generator failure (High temperature) High temp OK Team added 1 gal coolant and restart genset. INC406267 HDO245 VILLAGE RAPATRIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/14/2020 2:00 7/14/2020 3:53 1:53:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate. OK Team recharged CPS batteries, reset alarm and restart genset. INC406356 HAIDO152 THOR_65 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/14/2020 2:13 7/14/2020 6:33 4:20:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA nd resolution are pending from the contractor. INC403832 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 7/9/2020 5:14 7/13/2020 20:34 111:20:00 4:00:00 Not Compliant Power Generator failure (Faulty board) Faulty PC board Need to be justified Site is back in service, resolution details is awaited form team INC406095 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 7/13/2020 17:46 7/13/2020 20:39 2:53:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site up but the information about the CM is not yet provided. INC406095 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/13/2020 17:46 7/13/2020 20:39 2:53:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC228 Cascaded Site back in service with the main site INC406185 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 19:00 7/13/2020 21:56 2:56:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site up by itself INC406185 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 19:00 7/13/2020 21:56 2:56:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN114 Cascaded Site back in service with the main site INC406021 HDC199 SAUT_DEAU_II Centre Ericsson 2G D Talkpool 7/13/2020 12:42 7/13/2020 23:29 10:47:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) Breaker tripped due to overload Need to be justified Breaker has been reset INC406188 HDC264 LIANCOURT Artibonite Ericsson 2G D Talkpool 7/13/2020 19:06 7/13/2020 23:43 4:37:00 4:00:00 Not Compliant Power Generator Failure (Faulty solenoid) Faulty solenoid Need to be justified Solenoid has been changed and genset restarted. INC406188 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G D Talkpool 7/13/2020 19:06 7/13/2020 23:43 4:37:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC264 Cascaded Site back in service with the main site INC406188 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/13/2020 19:06 7/13/2020 23:43 4:37:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC264 Cascaded Site back in service with the main site INC406188 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/13/2020 19:06 7/13/2020 23:43 4:37:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC264 Cascaded Site back in service with the main site INC406196 HDC274 ESTERE Artibonite Ericsson 3G D Talkpool 7/13/2020 19:22 7/13/2020 23:17 3:55:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site up but the information about the CM is not yet provided. INC406129 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 13:54 7/14/2020 1:02 11:08:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Fuel tank empty Fuel Delivery Delay 15 gallons of fuel were added as rescue INC406204 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/13/2020 18:42 7/14/2020 2:10 7:28:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure Need to be justified Site is back in service with sunrise INC406204 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/13/2020 18:42 7/14/2020 2:10 7:28:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC318 Cascaded Site back in service with the main site INC406310 HDC268 DESARMES Artibonite Ericsson 2G+3G D Talkpool 7/13/2020 20:34 7/14/2020 2:38 6:04:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate OK Site up but the information about the CM is not yet provided. INC406310 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 7/13/2020 20:34 7/14/2020 2:38 6:04:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC268 Cascaded Site back in service with the main site INC406310 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 7/13/2020 20:34 7/14/2020 2:38 6:04:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC268 Cascaded Site back in service with the main site Cells restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC405603 HDC121 POSTE_COUTANT Artibonite Ericsson 2G D Talkpool 7/12/2020 13:00 7/14/2020 20:47 55:47:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) RRUS01B8 faulty Spare RRUS01B8 replaced INC406086 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G D Talkpool 7/13/2020 17:06 7/14/2020 21:19 28:13:00 4:00:00 Not Compliant RBS RBS Fault (DXU failure) DXU faulty. Need to be justified DXU faulty, DXU replaced. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 174 bytes Desc: image002.png URL: From Haiti.Noc at digicelgroup.com Tue Jul 14 06:37:16 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 14 Jul 2020 12:37:16 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM Message-ID: Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 13 12 6 16 47 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 30 9 2 0 33 ZTE 7 7 4 0 7 Huawei 7 7 7 1 7 Network 44 23 13 1 47 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 3 0 5 10 47 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 6/20/2020 19:38 564:35:17 Power Power Failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 203:33:06 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Digicel 7/9/2020 8:30 119:44:44 Transmission Transmission (Indeterminate) DUW replaced / License issue. BSS Team is aware and feedback expected from them INC404309 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 109:47:06 Power Generator failure (Faulty board) PC Board faulty. Spare requested. Follow up is ongoing INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 109:43:06 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC405213 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/11/2020 13:17 66:56:12 Power Generator Failure (Faulty solenoid) PC board frozen and faulty solenoid. Spare already requested, more update will be share once available.. INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 49:56:40 Power Generator Failure (Engine Knocking ) A backup genset has been installed but it cannot powered the site . More feedback is expected from TP Team INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 49:43:04 Power Generator Failure (Engine broken) Engine broken ,Talkpool has to provide the plan of recovery INC405765 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Talkpool 7/12/2020 20:48 35:26:31 Power Generator failure (Indeterminate) Team on site INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/13/2020 8:33 23:40:09 Power Power Failure (Indeterminate) Team can't reach the site. Access is blocked by bandits. Next update to share when available INC406006 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/13/2020 12:02 20:12:41 Power Generator Failure (Engine broken) Talkpool break down the genset. Follow up is ongoing INC406051 HDS262 LAROUX_PAYS Sud Ericsson 2G D Talkpool 7/13/2020 14:18 17:53:10 Power Generator Failure (Alternator Failure) AC Alternator faulty , ETR recovery plan is expected from Talkpool Team INC406062 HAIDO170 CITE_SIMON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/13/2020 15:25 16:48:17 Power Power Failure (Indeterminate) Private business, no access at night. Team will reach site 7/14/2020 ETA: 08:40h INC406168 HDO377 NAN_COLLINE Ouest Ericsson 2G+3G+LTE A O&M FUEL 7/13/2020 16:38 15:32:58 Fuel Generator failure (Fuel issue) Fuel Team has been informed since 7/13/2020, 7:50PM. ETR to be provide by them INC405523 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/13/2020 17:20 14:55:06 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC406096 HDO268 BOUCHARA Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/13/2020 17:43 14:30:17 Power Power Failure (Indeterminate) Talkpool team cannot provide the last update INC406094 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G+3G B O&M FUEL 7/13/2020 17:42 14:29:15 Fuel Generator failure (Fuel issue) Fuel Team is informed since 7/13/2020 , 9:50PM , ETR to be provide by them INC406094 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G+3G B O&M FUEL 7/13/2020 17:42 14:29:15 Dependent Affected by Fuel issue at the main site Affected by HGA024 INC406181 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 7/13/2020 18:30 13:44:37 Transmission Transmission (Indeterminate) After power team intervention, TX team is requested. ETA 9:12 AM INC406183 HAIDO539 ROUTE NATIONALE#1 DAMIEN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/13/2020 18:35 13:37:34 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/13/2020 at 9:33PM ETR to be provided. INC406188 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 7/13/2020 19:06 13:08:40 Power Generator failure (Indeterminate) solenoid relay suspected faulty replacement is ongoing ETA 6:30 AM, is expired waiting for new update INC406188 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 7/13/2020 19:06 13:08:40 Dependent Affected by the power issue at the main site Affected by HDC264 INC406188 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/13/2020 19:06 13:08:40 Dependent Affected by the power issue at the main site Affected by HDC264 INC406188 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/13/2020 19:06 13:08:40 Dependent Affected by the power issue at the main site Affected by HDC264 INC406311 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/13/2020 20:58 11:16:43 Transmission Transmission (Indeterminate) After power intervention, 3G remains down Tx is informed, ETA to be provided. INC406222 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 7/13/2020 21:30 10:44:40 Power Generator failure (Indeterminate) Team is informed. ETA 6:30 AM, is expired waiting for new update. INC406222 HDC226 MARIN Artibonite Ericsson 2G D Talkpool 7/13/2020 21:30 10:44:40 Dependent Affected by the power issue at the main site Affected by HDC266 INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 7/13/2020 22:26 9:45:40 Power Power Failure (Solar System failure) Site will back on air with solar power INC406333 HAIDO291 DELMAS_3 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/13/2020 23:07 9:05:34 Power Power Failure (Indeterminate) Team is on site INC406246 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/13/2020 23:36 8:35:40 Power Generator failure (Indeterminate) Portable genset is out of fuel , ETR to be provide by Talkpool Team INC406331 HAIGA058 STENIO_VINCENT_JEREMIE Sud ZTE 2G+3G+LTE B Talkpool 7/13/2020 23:58 8:13:40 Power Generator failure (Indeterminate) The owner turn off the genset due it too noisy, He will turn it on in the morning INC406349 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G C Talkpool 7/14/2020 0:54 7:17:40 Power Generator failure (Indeterminate) Team is informed , ETA 8:30AM INC404225 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/14/2020 1:06 7:08:44 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406349 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/14/2020 1:34 6:37:40 Power Generator failure (Indeterminate) Portable genset is out of fuel , ETR to be provide by Talkpool Team INC406355 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/14/2020 2:06 6:08:37 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing INC406373 HDS009 CYVADIER Sud-Est Ericsson 2G+3G B Talkpool 7/14/2020 3:50 4:21:40 Power Generator failure (Indeterminate) Team is informed , ETA 8:20AM INC406096 HDO460 DIMITRY VORBE Port-au-Prince Huawei 2G+3G+LTE D Talkpool 7/14/2020 4:28 3:45:17 Dependent Affected by the power issue at the main site Affected by HAIDO268. INC406380 HAIDC022 MORNE_BEL_AIR Artibonite Huawei 2G+3G+LTE B Talkpool 7/14/2020 5:52 2:22:49 Power Generator failure (Indeterminate) Team is informed. 8:00 AM INC406089 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/14/2020 6:02 2:13:06 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC405664 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/14/2020 6:02 2:13:06 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC405664 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/14/2020 6:02 2:13:06 Dependent Affected by the power issue at the main site Affected by HDC318 INC406386 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE B Talkpool 7/14/2020 6:55 1:19:49 Power Generator failure (Indeterminate) Team is informed. No ETA 9:15 AM INC406386 HDO324 LA _MARDELLE Ouest Ericsson 2G A Talkpool 7/14/2020 6:55 1:19:49 Dependent Affected by the power issue at the main site Affected by HDO343 INC406386 HDO331 PETIT_BOIS Ouest Ericsson 2G A Talkpool 7/14/2020 6:55 1:19:49 Dependent Affected by the power issue at the main site Affected by HDO343 INC406386 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 7/14/2020 6:55 1:19:49 Dependent Affected by the power issue at the main site Affected by HDO343 INC406292 HDC199 SAUT_DEAU_II Centre Ericsson 2G D Talkpool 7/14/2020 6:58 1:16:42 Power Generator failure (Indeterminate) Team is informed. ETA to be provided INC406403 HDO323 BELANTON Ouest Ericsson 2G A Talkpool 7/14/2020 6:58 1:16:42 Power Generator failure (Indeterminate) Team is informed. ETA to be provided ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue now, the access is okay now. Fuel team will arrange to reach the site. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jul 14 07:31:14 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 14 Jul 2020 13:31:14 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM Message-ID: Hello All, Received the NOC hourly report done at 9:00 AM Sites off air by Class Class A B C D Total Total 10 10 5 14 39 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 23 11 2 0 27 ZTE 6 6 4 0 6 Huawei 6 6 6 1 6 Network 35 23 12 1 39 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 3 0 6 7 39 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 6/20/2020 19:38 565:51:50 Power Power Failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 204:47:50 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Digicel 7/9/2020 8:30 120:59:50 Transmission Transmission (Indeterminate) DUW replaced / License issue. BSS Team is aware and feedback expected from them INC404309 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 111:01:50 Power Generator failure (Faulty board) PC Board faulty. Spare requested. Follow up is ongoing INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 110:57:50 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC405213 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/11/2020 13:17 68:12:50 Power Generator Failure (Faulty solenoid) PC board frozen and faulty solenoid. Spare already requested, more update will be share once available.. INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 51:14:50 Power Generator Failure (Engine Knocking ) A backup genset has been installed but it cannot powered the site . More feedback is expected from TP Team INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 51:01:50 Power Generator Failure (Engine broken) Engine broken ,Talkpool has to provide the plan of recovery INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/13/2020 8:33 24:56:50 Power Power Failure (Indeterminate) Team can't reach the site. Access is blocked by bandits. Next update to share when available INC406006 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/13/2020 12:02 21:27:50 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC406051 HDS262 LAROUX_PAYS Sud Ericsson 2G D Talkpool 7/13/2020 14:18 19:11:50 Power Generator Failure (Alternator Failure) AC Alternator faulty , ETR recovery plan is expected from Talkpool Team INC406062 HAIDO170 CITE_SIMON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/13/2020 15:25 18:04:50 Power Power Failure (Indeterminate) Private business, no access at night. Team will reach site 7/14/2020 ETA is expired, next update will be shared INC406168 HDO377 NAN_COLLINE Ouest Ericsson 2G+3G+LTE A O&M FUEL 7/13/2020 16:38 16:51:50 Fuel Generator failure (Fuel issue) Fuel Team has been informed since 7/13/2020, 7:50PM. ETR to be provide by them INC405523 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/13/2020 17:20 16:09:50 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC406094 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G+3G B O&M FUEL 7/13/2020 17:42 15:47:50 Fuel Generator failure (Fuel issue) Fuel Team is informed since 7/13/2020 , 9:50PM , ETR 9:50 AM. INC406094 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G+3G B O&M FUEL 7/13/2020 17:42 15:47:50 Dependent Affected by Fuel issue at the main site Affected by HGA024 INC406096 HDO268 BOUCHARA Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/13/2020 17:43 15:46:50 Power Power Failure (Indeterminate) Team is on site INC406181 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 7/13/2020 18:30 14:59:50 Transmission Transmission (Indeterminate) After power team intervention, Tx team is informed. ETA 9:12 AM INC406183 HAIDO539 ROUTE NATIONALE#1 DAMIEN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/13/2020 18:35 14:54:50 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/13/2020 at 9:33PM ETR to be provided. INC406188 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 7/13/2020 19:06 14:23:50 Power Generator failure (Indeterminate) solenoid relay suspected faulty replacement is ongoing new ETA 9:40 AM INC406188 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 7/13/2020 19:06 14:23:50 Dependent Affected by the power issue at the main site Affected by HDC264 INC406188 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/13/2020 19:06 14:23:50 Dependent Affected by the power issue at the main site Affected by HDC264 INC406188 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/13/2020 19:06 14:23:50 Dependent Affected by the power issue at the main site Affected by HDC264 INC406196 HDC274 ESTERE Artibonite Ericsson 3G C Talkpool 7/13/2020 19:22 14:07:50 Transmission Transmission (Indeterminate) Team is on site INC406393 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/13/2020 20:58 12:31:50 Transmission Transmission (Indeterminate) After power intervention, 3G remains down Tx is informed, ETA to be provided. INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 7/13/2020 22:26 11:03:50 Power Power Failure (Solar System failure) Site will back on air with solar power INC406333 HAIDO291 DELMAS_3 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/13/2020 23:07 10:22:50 Power Power Failure (Indeterminate) Team is on site INC406246 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/13/2020 23:36 9:53:50 Power Generator failure (Indeterminate) Portable genset is out of fuel , ETR to be provide by Talkpool Team INC406331 HAIGA058 STENIO_VINCENT_JEREMIE Sud ZTE 2G+3G+LTE B Talkpool 7/13/2020 23:58 9:31:50 Power Generator failure (Indeterminate) The owner turn off the genset due it too noisy, He will turn it on in the morning .ETA 9:540 AM INC406349 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/14/2020 1:34 7:55:50 Power Generator failure (Indeterminate) Portable genset is out of fuel , ETR to be provide by Talkpool Team INC406373 HDS009 CYVADIER Sud-Est Ericsson 2G+3G B Talkpool 7/14/2020 3:50 5:39:50 Power Generator failure (Indeterminate) Team is working on site. INC406096 HDO460 DIMITRY VORBE Port-au-Prince Huawei 2G+3G+LTE D Talkpool 7/14/2020 4:28 5:01:50 Dependent Affected by the power issue at the main site Affected by HAIDO268. INC406380 HAIDC022 MORNE_BEL_AIR Artibonite Huawei 2G+3G+LTE B Talkpool 7/14/2020 5:52 3:37:50 Power Generator failure (Indeterminate) Team is waiting for access INC406089 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/14/2020 6:02 3:27:50 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC406292 HDC199 SAUT_DEAU_II Centre Ericsson 2G D Talkpool 7/14/2020 6:58 2:31:50 Power Generator failure (Indeterminate) Team is informed. ETA to be provided INC406299 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 7/14/2020 7:56 1:33:50 Power Generator failure (Indeterminate) Team is informed. ETA to be provided INC406391 HDO383 LA_ HATTE _II Ouest Ericsson 2G+3G A Talkpool 7/14/2020 8:02 1:27:50 Power Generator failure (Indeterminate) Team is working on site. INC406391 HDO411 CHABANNE Ouest Ericsson 2G D Talkpool 7/14/2020 8:02 1:27:50 Dependent Affected by the power issue at the main site Affected by HDO383 INC406391 HGA041 BONDEAU Nippes Ericsson 2G D Talkpool 7/14/2020 8:02 1:27:50 Dependent Affected by the power issue at the main site Affected by HDO383 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue now, the access is okay now. Fuel team will arrange to reach the site. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jul 14 07:46:37 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 14 Jul 2020 13:46:37 +0000 Subject: [Rantt] Partially_Down__Sites_REPORT in the network for 9:00 AM In-Reply-To: References: Message-ID: Hello All, Please receive below the report for partially down sites in the network for 9:00 AM Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 752:17:41 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel T team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G D Talkpool 6/18/2020 7:23 626:20:41 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 310:08:41 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 165:53:41 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 165:43:41 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403407 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Talkpool 7/8/2020 10:58 142:45:41 Power Power Failure (DC Converter Failure) Dc converter faulty. Spare not yet already collected at WH. ETR not provided yet INC403668 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G D Talkpool 7/8/2020 20:50 132:53:41 RBS RBS Fault (RUS failure) Faulty RUS must be replaced. ETR to be provided INC391206 HDO314 CAZALE Ouest Ericsson 2G D Talkpool 7/10/2020 9:05 96:38:41 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed. Follow up is ongoing by Digicel RAN team INC404542 HDN210 PILATE Nord Ericsson 2G D Talkpool 7/11/2020 9:30 72:13:41 Dependent Affected by the Transmission issue at the main site Affected by the TX issue at HDN244. INC404542 HDN260 PREVAL Nord Ericsson 2G D Talkpool 7/11/2020 9:30 72:13:41 Dependent Affected by the Transmission issue at the main site Affected by the TX issue at HDN244. INC405777 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/11/2020 18:30 63:13:41 RBS RBS Fault (Indeterminate) Radio is faulty, follow up is ongoing. INC404216 HAIDO660 DELMAS 41 Port-au-Prince Huawei 3G D Talkpool 7/12/2020 0:31 57:12:41 Power Generator Failure (Overloaded) Radios down due to team has turned off his circuit breaker due low capacity of the genset INC405724 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 7/12/2020 17:30 40:13:41 RBS RBS Fault (DRU failure) Faulty DRU needed to be replaced. Spare not yet available INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 10:23 23:20:41 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406186 HDN282 NAN MONBEM Nord Ericsson 2G D Digicel 7/13/2020 15:23 18:20:41 RBS RBS Fault (Indeterminate) TX Team Digicel is aware and feedback expected from them INC406196 HDC274 ESTERE Artibonite Ericsson 2G D Talkpool 7/13/2020 19:22 14:21:41 RBS RBS Fault (Indeterminate) Team is working on site INC406229 HGA045 MORNE FEVRE Nippes Ericsson 2G D Talkpool 7/13/2020 22:22 11:21:41 RBS RBS Fault (Indeterminate) Team cannot provide update for this site INC406401 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/14/2020 7:56 1:47:41 RBS RBS Fault (Indeterminate) Team has been dispatched. ETA: 11:00 AM INC406391 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 7/14/2020 8:02 1:41:41 Dependent Affected by the power issue at the main site Affected by HDO383 INC406391 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G C Talkpool 7/14/2020 8:02 1:41:41 Dependent Affected by the power issue at the main site Affected by HDO383 INC406391 HGA018 ROUTE_NIPPES Nippes Ericsson 2G D Talkpool 7/14/2020 8:02 1:41:41 Dependent Affected by the power issue at the main site Affected by HDO383 INC406404 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G D Talkpool 7/14/2020 8:10 1:33:41 RBS RBS Fault (Indeterminate) Team has been dispatched and ETA will be shared soon INC406406 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 7/14/2020 8:26 1:17:41 RBS RBS Fault (Indeterminate) Team has been dispatched and ETA will be shared soon INC406408 HDN328 PARC CARACOL II Nord-Est Ericsson 2G D Talkpool 7/14/2020 8:30 1:13:41 RBS RBS Fault (Indeterminate) Team has been dispatched and ETA will be shared soon INC404225 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/14/2020 8:40 1:03:41 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jul 14 10:51:55 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 14 Jul 2020 16:51:55 +0000 Subject: [Rantt] Partially_Down__Sites_REPORT in the network for 12:00 PM References: Message-ID: Hello All, Please receive below the report for partially down sites in the network for 12:00 PM Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 755:21:50 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel T team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 629:24:50 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 313:12:50 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 168:57:50 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 168:47:50 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403407 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Talkpool 7/8/2020 10:58 145:49:50 Power Power Failure (DC Converter Failure) Dc converter faulty. Spare not yet already collected at WH. ETR not provided yet INC391206 HDO314 CAZALE Ouest Ericsson 2G C Talkpool 7/10/2020 9:05 99:42:50 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed. Follow up is ongoing by Digicel RAN team INC404542 HDN210 PILATE Nord Ericsson 2G D Talkpool 7/11/2020 9:30 75:17:50 Dependent Affected by the Transmission issue at the main site Affected by the TX issue at HDN244. INC404542 HDN260 PREVAL Nord Ericsson 2G B Talkpool 7/11/2020 9:30 75:17:50 Dependent Affected by the Transmission issue at the main site Affected by the TX issue at HDN244. INC405777 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/11/2020 18:30 66:17:50 RBS RBS Fault (Indeterminate) Radio is faulty, follow up is ongoing. INC404216 HAIDO660 DELMAS 41 Port-au-Prince Huawei 3G D Talkpool 7/12/2020 0:31 60:16:50 Power Generator Failure (Overloaded) Radios down due to team has turned off his circuit breaker due low capacity of the genset INC405724 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 7/12/2020 17:30 43:17:50 RBS RBS Fault (DRU failure) Faulty DRU needed to be replaced. Spare not yet available INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 10:23 26:24:50 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406186 HDN282 NAN MONBEM Nord Ericsson 2G D Digicel 7/13/2020 15:23 21:24:50 RBS RBS Fault (Indeterminate) TX Team Digicel is aware and feedback expected from them INC406406 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 7/14/2020 8:26 4:21:50 RBS RBS Fault (RUS failure) Faulty RUS01B8 already collected. Replacement is planned for 7/14/2020. ETA not yet availavle INC404225 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/14/2020 8:26 4:21:50 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406408 HDN328 PARC CARACOL II Nord-Est Ericsson 2G D Talkpool 7/14/2020 8:30 4:17:50 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replaced. Spare not yet available INC406421 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 7/14/2020 9:06 3:41:50 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC406089 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/14/2020 10:27 2:20:50 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC405523 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/14/2020 10:27 2:20:50 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406551 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 7/14/2020 12:20 0:27:50 RBS RBS Fault (Indeterminate) RAN support requested. Team is informed. ETA will be shared soon Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jul 14 14:54:58 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 14 Jul 2020 20:54:58 +0000 Subject: [Rantt] NOC hourly report at 4:00 PM Message-ID: Hello All, Received the NOC hourly report done at 4:00 PM Sites off air by Class Class A B C D Total Total 8 13 5 8 34 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 5 4 0 17 ZTE 10 10 4 0 10 Huawei 7 7 7 0 7 Network 30 22 15 0 34 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 1 0 5 6 34 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 6/20/2020 19:38 572:37:50 Power Power Failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 211:25:56 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Digicel 7/9/2020 8:30 127:37:34 Transmission Transmission (Indeterminate) DUW replaced / License issue. BSS Team is aware and feedback expected from them INC404309 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 117:39:56 Power Generator failure (Faulty board) PC Board faulty. Spare requested. Follow up is ongoing INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 117:35:56 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 58:15:39 Power Generator Failure (Engine Knocking ) A backup genset has been installed but it cannot powered the site . More feedback is expected from TP Team INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 58:02:03 Power Generator Failure (Engine broken) Engine broken ,Talkpool has to provide the plan of recovery INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/13/2020 8:33 31:42:42 Power Power Failure (Indeterminate) Team can't reach the site. Access is blocked by bandits. Next update to share when available INC406006 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/13/2020 12:02 28:05:31 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC406168 HDO377 NAN_COLLINE Ouest Ericsson 2G+3G+LTE A O&M FUEL 7/13/2020 16:38 23:51:57 Fuel Generator failure (Fuel issue) Fuel Team has been informed since 7/13/2020, 7:50PM. ETR to be provide by them INC406349 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/14/2020 1:34 14:56:39 Power Generator failure (Indeterminate) Portable genset is out of fuel , ETR to be provide by Talkpool Team INC406299 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 7/14/2020 7:56 8:11:26 RBS RBS Fault (DXU failure) DXU failed, need to be replaced, Follow up is ongoing by them INC406431 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 7/14/2020 9:22 6:45:33 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing INC406544 HAIGA130 PREVILE Grande-Anse ZTE 2G+3G B Talkpool 7/14/2020 11:34 4:56:14 Power Generator failure (Indeterminate) Team is working on site. INC406544 HAIGA150 PREVILE_II Grande-Anse ZTE 2G+3G B Talkpool 7/14/2020 11:34 4:56:14 Dependent Affected by the power issue at the main site Affected by HGA130 INC406544 HAIGA101 MORON Grande-Anse ZTE 2G+3G C Talkpool 7/14/2020 11:34 4:56:14 Dependent Affected by the power issue at the main site Affected by HGA130 INC406544 HAIGA100 MARFRANC Grande-Anse ZTE 2G+3G B Talkpool 7/14/2020 11:34 4:56:14 Dependent Affected by the power issue at the main site Affected by HGA130 INC406450 HDC268 DESARMES Artibonite Ericsson LTE A Talkpool 7/14/2020 11:39 4:28:56 Power Generator failure (Indeterminate) Talkpool refuse to give any update INC406556 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/14/2020 12:28 3:47:16 Power Power Failure (Indeterminate) Portable genset is out of fuel. Next update to share when available INC406556 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/14/2020 12:28 3:47:16 Dependent Affected by the power issue at the main site Affected by HAIDO592. INC406554 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 7/14/2020 12:26 3:41:35 Power Generator failure (Indeterminate) Team on site INC406567 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 7/14/2020 13:29 3:01:37 Power Generator failure (Indeterminate) Team is waiting access. INC406577 HAIDO170 CITE_SIMON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/14/2020 13:57 2:18:20 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 16:55h INC406602 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G B Talkpool 7/14/2020 14:18 2:12:18 Power Generator failure (Indeterminate) Team has been dispatched. ETA 6:20 PM INC406500 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G B Talkpool 7/14/2020 14:26 2:04:15 Power Generator failure (Indeterminate) Site out of fuel, rescue ongoing .ETA to be provided. INC406582 COW028 SONAPI_COW_II Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/14/2020 14:14 2:01:50 Power Power Failure (Indeterminate) Team has been informed. ETA not yet provided INC406619 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G B Talkpool 7/14/2020 15:00 1:30:39 Power Generator failure (Indeterminate) Team has been dispatched. ETA 5:30 PM INC406607 HDN249 PERCHES Nord-Est Ericsson 2G D Talkpool 7/14/2020 14:42 1:25:35 Power Generator failure (Indeterminate) Team is informed. ETA to be provided INC406705 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/14/2020 15:05 1:10:11 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC406712 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/14/2020 15:11 1:04:37 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC406712 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/14/2020 15:11 1:04:37 Dependent Affected by the power issue at the main site Affected by HAIDO200. INC406712 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/14/2020 15:11 1:04:37 Dependent Affected by the power issue at the main site Affected by HAIDO200. INC406706 HAIDN230 NAN_CHAMPS Nord Ericsson 3G+LTE C Talkpool 7/14/2020 15:04 1:03:38 Transmission Transmission (Indeterminate) Team is informed. ETA to be provided INC406624 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 7/14/2020 15:10 0:57:17 Power Generator failure (Indeterminate) Team is informed. ETA 6:00 PM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue now, the access is okay now. Fuel team will arrange to reach the site. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Tue Jul 14 15:10:00 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Tue, 14 Jul 2020 21:10:00 +0000 Subject: [Rantt] NOC hourly report at 4:00 PM In-Reply-To: References: Message-ID: HDO377 is fueled. Hybrid team is required to evaluate the oil sensor and fuel sensor. Best Regards, [cid:image001.jpg at 01D65A01.983D4E30] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Pierre Moise Bouloute On Behalf Of Haiti Noc Sent: Tuesday, July 14, 2020 4:55 PM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: NOC hourly report at 4:00 PM Hello All, Received the NOC hourly report done at 4:00 PM Sites off air by Class Class A B C D Total Total 8 13 5 8 34 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 5 4 0 17 ZTE 10 10 4 0 10 Huawei 7 7 7 0 7 Network 30 22 15 0 34 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 1 0 5 6 34 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 6/20/2020 19:38 572:37:50 Power Power Failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 211:25:56 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Digicel 7/9/2020 8:30 127:37:34 Transmission Transmission (Indeterminate) DUW replaced / License issue. BSS Team is aware and feedback expected from them INC404309 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 117:39:56 Power Generator failure (Faulty board) PC Board faulty. Spare requested. Follow up is ongoing INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 117:35:56 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 58:15:39 Power Generator Failure (Engine Knocking ) A backup genset has been installed but it cannot powered the site . More feedback is expected from TP Team INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 58:02:03 Power Generator Failure (Engine broken) Engine broken ,Talkpool has to provide the plan of recovery INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/13/2020 8:33 31:42:42 Power Power Failure (Indeterminate) Team can't reach the site. Access is blocked by bandits. Next update to share when available INC406006 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/13/2020 12:02 28:05:31 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC406168 HDO377 NAN_COLLINE Ouest Ericsson 2G+3G+LTE A O&M FUEL 7/13/2020 16:38 23:51:57 Fuel Generator failure (Fuel issue) Fuel Team has been informed since 7/13/2020, 7:50PM. ETR to be provide by them INC406349 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/14/2020 1:34 14:56:39 Power Generator failure (Indeterminate) Portable genset is out of fuel , ETR to be provide by Talkpool Team INC406299 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 7/14/2020 7:56 8:11:26 RBS RBS Fault (DXU failure) DXU failed, need to be replaced, Follow up is ongoing by them INC406431 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 7/14/2020 9:22 6:45:33 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing INC406544 HAIGA130 PREVILE Grande-Anse ZTE 2G+3G B Talkpool 7/14/2020 11:34 4:56:14 Power Generator failure (Indeterminate) Team is working on site. INC406544 HAIGA150 PREVILE_II Grande-Anse ZTE 2G+3G B Talkpool 7/14/2020 11:34 4:56:14 Dependent Affected by the power issue at the main site Affected by HGA130 INC406544 HAIGA101 MORON Grande-Anse ZTE 2G+3G C Talkpool 7/14/2020 11:34 4:56:14 Dependent Affected by the power issue at the main site Affected by HGA130 INC406544 HAIGA100 MARFRANC Grande-Anse ZTE 2G+3G B Talkpool 7/14/2020 11:34 4:56:14 Dependent Affected by the power issue at the main site Affected by HGA130 INC406450 HDC268 DESARMES Artibonite Ericsson LTE A Talkpool 7/14/2020 11:39 4:28:56 Power Generator failure (Indeterminate) Talkpool refuse to give any update INC406556 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/14/2020 12:28 3:47:16 Power Power Failure (Indeterminate) Portable genset is out of fuel. Next update to share when available INC406556 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/14/2020 12:28 3:47:16 Dependent Affected by the power issue at the main site Affected by HAIDO592. INC406554 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 7/14/2020 12:26 3:41:35 Power Generator failure (Indeterminate) Team on site INC406567 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 7/14/2020 13:29 3:01:37 Power Generator failure (Indeterminate) Team is waiting access. INC406577 HAIDO170 CITE_SIMON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/14/2020 13:57 2:18:20 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 16:55h INC406602 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G B Talkpool 7/14/2020 14:18 2:12:18 Power Generator failure (Indeterminate) Team has been dispatched. ETA 6:20 PM INC406500 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G B Talkpool 7/14/2020 14:26 2:04:15 Power Generator failure (Indeterminate) Site out of fuel, rescue ongoing .ETA to be provided. INC406582 COW028 SONAPI_COW_II Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/14/2020 14:14 2:01:50 Power Power Failure (Indeterminate) Team has been informed. ETA not yet provided INC406619 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G B Talkpool 7/14/2020 15:00 1:30:39 Power Generator failure (Indeterminate) Team has been dispatched. ETA 5:30 PM INC406607 HDN249 PERCHES Nord-Est Ericsson 2G D Talkpool 7/14/2020 14:42 1:25:35 Power Generator failure (Indeterminate) Team is informed. ETA to be provided INC406705 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/14/2020 15:05 1:10:11 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC406712 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/14/2020 15:11 1:04:37 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC406712 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/14/2020 15:11 1:04:37 Dependent Affected by the power issue at the main site Affected by HAIDO200. INC406712 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/14/2020 15:11 1:04:37 Dependent Affected by the power issue at the main site Affected by HAIDO200. INC406706 HAIDN230 NAN_CHAMPS Nord Ericsson 3G+LTE C Talkpool 7/14/2020 15:04 1:03:38 Transmission Transmission (Indeterminate) Team is informed. ETA to be provided INC406624 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 7/14/2020 15:10 0:57:17 Power Generator failure (Indeterminate) Team is informed. ETA 6:00 PM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue now, the access is okay now. Fuel team will arrange to reach the site. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 10377 bytes Desc: image003.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 2390 bytes Desc: image001.jpg URL: From mohammed.shardow at tpmanagementsa.com Tue Jul 14 16:23:38 2020 From: mohammed.shardow at tpmanagementsa.com (Mohammed Shardow) Date: Tue, 14 Jul 2020 18:23:38 -0400 Subject: [Rantt] [Hpu.maintenance] NOC hourly report at 4:00 PM In-Reply-To: References: Message-ID: <00dd01d65a2d$70d0f960$5272ec20$@tpmanagementsa.com> Dear John, Please the site has been restored by the CM team temporally as the hybrid team will attend to the site tomorrow and will revert. Regards Mohammed Shardow Field Supervisor 74 Rue Gregoire, 3 ?me ?tage, P?tion Ville, Talkpool-Haiti Mobile: +50931362174 www.talkpool.com From: John Ormonde [mailto:John.Ormonde at digicelgroup.com] Sent: 14 July 2020 17:10 To: Haiti Noc; 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; journal.ht at talkpool.com; Muhammad Irshad; Bernard Yacoub; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy; Eng Teck Ng; HAI_Tech_Noc; Geoffrey Collins; Frantz Jean Baptiste; Jean Yvelt Marseille; Hai_Tech_O&M Subject: Re: [Hpu.maintenance] NOC hourly report at 4:00 PM HDO377 is fueled. Hybrid team is required to evaluate the oil sensor and fuel sensor. Best Regards, John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Pierre Moise Bouloute > On Behalf Of Haiti Noc Sent: Tuesday, July 14, 2020 4:55 PM To: 'fibertt at tpmanagementsa.com' >; 'fon at tpmanagementsa.com' >; 'hpu.maintenance at tpmanagementsa.com' >; 'hpu_alarms at tpmanagementsa.com' >; 'msc at tpmanagementsa.com' >; 'powertt at tpmanagementsa.com' >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' >; 'tp.ran at tpmanagementsa.com' >; 'tp_tech at tpmanagementsa.com' >; Jithin J Singh >; 'Astrid' >; HAI_BO_Fuel at digicelgroup.com ; astrid.argana at tpmanagementsa.com ; Astrid Argana >; journal.ht at talkpool.com ; Muhammad Irshad >; Bernard Yacoub >; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Hai_Tech_O&M &M at digicelgroup.com> Subject: NOC hourly report at 4:00 PM Hello All, Received the NOC hourly report done at 4:00 PM Sites off air by Class Class A B C D Total Total 8 13 5 8 34 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 5 4 0 17 ZTE 10 10 4 0 10 Huawei 7 7 7 0 7 Network 30 22 15 0 34 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 1 0 5 6 34 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 6/20/2020 19:38 572:37:50 Power Power Failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 211:25:56 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Digicel 7/9/2020 8:30 127:37:34 Transmission Transmission (Indeterminate) DUW replaced / License issue. BSS Team is aware and feedback expected from them INC404309 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 117:39:56 Power Generator failure (Faulty board) PC Board faulty. Spare requested. Follow up is ongoing INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 117:35:56 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 58:15:39 Power Generator Failure (Engine Knocking ) A backup genset has been installed but it cannot powered the site . More feedback is expected from TP Team INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 58:02:03 Power Generator Failure (Engine broken) Engine broken ,Talkpool has to provide the plan of recovery INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/13/2020 8:33 31:42:42 Power Power Failure (Indeterminate) Team can't reach the site. Access is blocked by bandits. Next update to share when available INC406006 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/13/2020 12:02 28:05:31 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC406168 HDO377 NAN_COLLINE Ouest Ericsson 2G+3G+LTE A O&M FUEL 7/13/2020 16:38 23:51:57 Fuel Generator failure (Fuel issue) Fuel Team has been informed since 7/13/2020, 7:50PM. ETR to be provide by them INC406349 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/14/2020 1:34 14:56:39 Power Generator failure (Indeterminate) Portable genset is out of fuel , ETR to be provide by Talkpool Team INC406299 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 7/14/2020 7:56 8:11:26 RBS RBS Fault (DXU failure) DXU failed, need to be replaced, Follow up is ongoing by them INC406431 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 7/14/2020 9:22 6:45:33 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing INC406544 HAIGA130 PREVILE Grande-Anse ZTE 2G+3G B Talkpool 7/14/2020 11:34 4:56:14 Power Generator failure (Indeterminate) Team is working on site. INC406544 HAIGA150 PREVILE_II Grande-Anse ZTE 2G+3G B Talkpool 7/14/2020 11:34 4:56:14 Dependent Affected by the power issue at the main site Affected by HGA130 INC406544 HAIGA101 MORON Grande-Anse ZTE 2G+3G C Talkpool 7/14/2020 11:34 4:56:14 Dependent Affected by the power issue at the main site Affected by HGA130 INC406544 HAIGA100 MARFRANC Grande-Anse ZTE 2G+3G B Talkpool 7/14/2020 11:34 4:56:14 Dependent Affected by the power issue at the main site Affected by HGA130 INC406450 HDC268 DESARMES Artibonite Ericsson LTE A Talkpool 7/14/2020 11:39 4:28:56 Power Generator failure (Indeterminate) Talkpool refuse to give any update INC406556 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/14/2020 12:28 3:47:16 Power Power Failure (Indeterminate) Portable genset is out of fuel. Next update to share when available INC406556 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/14/2020 12:28 3:47:16 Dependent Affected by the power issue at the main site Affected by HAIDO592. INC406554 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 7/14/2020 12:26 3:41:35 Power Generator failure (Indeterminate) Team on site INC406567 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 7/14/2020 13:29 3:01:37 Power Generator failure (Indeterminate) Team is waiting access. INC406577 HAIDO170 CITE_SIMON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/14/2020 13:57 2:18:20 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 16:55h INC406602 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G B Talkpool 7/14/2020 14:18 2:12:18 Power Generator failure (Indeterminate) Team has been dispatched. ETA 6:20 PM INC406500 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G B Talkpool 7/14/2020 14:26 2:04:15 Power Generator failure (Indeterminate) Site out of fuel, rescue ongoing .ETA to be provided. INC406582 COW028 SONAPI_COW_II Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/14/2020 14:14 2:01:50 Power Power Failure (Indeterminate) Team has been informed. ETA not yet provided INC406619 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G B Talkpool 7/14/2020 15:00 1:30:39 Power Generator failure (Indeterminate) Team has been dispatched. ETA 5:30 PM INC406607 HDN249 PERCHES Nord-Est Ericsson 2G D Talkpool 7/14/2020 14:42 1:25:35 Power Generator failure (Indeterminate) Team is informed. ETA to be provided INC406705 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/14/2020 15:05 1:10:11 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC406712 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/14/2020 15:11 1:04:37 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC406712 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/14/2020 15:11 1:04:37 Dependent Affected by the power issue at the main site Affected by HAIDO200. INC406712 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/14/2020 15:11 1:04:37 Dependent Affected by the power issue at the main site Affected by HAIDO200. INC406706 HAIDN230 NAN_CHAMPS Nord Ericsson 3G+LTE C Talkpool 7/14/2020 15:04 1:03:38 Transmission Transmission (Indeterminate) Team is informed. ETA to be provided INC406624 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 7/14/2020 15:10 0:57:17 Power Generator failure (Indeterminate) Team is informed. ETA 6:00 PM ==> Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue now, the access is okay now. Fuel team will arrange to reach the site. Digicel No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 _____ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 4081 bytes Desc: not available URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.jpg Type: image/jpeg Size: 2390 bytes Desc: not available URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image005.jpg Type: image/jpeg Size: 10377 bytes Desc: not available URL: From Haiti.Noc at digicelgroup.com Tue Jul 14 16:55:03 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 14 Jul 2020 22:55:03 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network for 6:00 PM Message-ID: Hello All, Please receive below the report for partially down sites in the network for 6:00 PM Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 761:01:53 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel T team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 634:49:12 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 318:37:12 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 174:22:12 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 174:12:12 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403407 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Talkpool 7/8/2020 10:58 151:29:53 Power Power Failure (DC Converter Failure) Dc converter faulty. Spare not yet already collected at WH. ETR not provided yet INC391206 HDO314 CAZALE Ouest Ericsson 2G C Talkpool 7/10/2020 9:05 105:07:12 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed. Follow up is ongoing by Digicel RAN team INC404542 HDN260 PREVAL Nord Ericsson 2G B Talkpool 7/11/2020 9:30 80:42:12 Dependent Affected by the Transmission issue at the main site Affected by the TX issue at HDN244. INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 10:23 31:49:12 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406186 HDN282 NAN MONBEM Nord Ericsson 2G D Digicel 7/13/2020 15:23 26:49:12 RBS RBS Fault (Indeterminate) TX Team Digicel is aware and feedback expected from them INC406406 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 7/14/2020 8:26 9:45:50 RBS RBS Fault (RUS failure) Faulty RUS01B8 already collected. Replacement is planned for 7/14/2020. ETA not yet available INC406260 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/14/2020 8:26 9:45:50 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406408 HDN328 PARC CARACOL II Nord-Est Ericsson 2G D Talkpool 7/14/2020 8:30 9:41:50 RBS RBS Fault (RUS failure) The RUS01B3 collected was also defective. A new request has been made for another one INC406421 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 7/14/2020 9:06 9:05:24 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC406089 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/14/2020 10:27 7:45:12 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406551 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 7/14/2020 12:20 5:52:12 RBS RBS Fault (Indeterminate) Team is working on site INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 7/14/2020 13:26 5:01:53 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406563 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/14/2020 13:25 4:46:27 RBS RBS Fault (Indeterminate) Faulty RUS12B5 needed to be replaced. Spare not yet available INC406729 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 7/14/2020 16:42 1:29:29 Power Generator failure (Indeterminate) Site is auto with EDH. Sector will be recovered with commercial power EDH. INC406734 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/14/2020 17:06 1:05:48 Power Generator failure (Indeterminate) Team is on road for hdo441/ He will provide ETA after INC406735 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 7/14/2020 17:14 0:57:46 RBS RBS Fault (Indeterminate) Team has been dispatched. ETA: 6:45 PM INC406450 HDC268 DESARMES Artibonite Ericsson 2G A Talkpool 7/14/2020 17:28 0:43:32 Power Generator failure (Indeterminate) Team is working on site Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jul 14 16:55:37 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 14 Jul 2020 22:55:37 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for 6:00 PM Message-ID: Dear All, There are no site reported RUNNING ON BATTERY in the Network for 06:00 PM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jul 14 17:49:02 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 14 Jul 2020 23:49:02 +0000 Subject: [Rantt] NOC SITE REPORT updated for this July 14th, 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this July 14th, 2020 till 7:00 PM > Sites Report Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 761:01:53 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel T team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 634:49:12 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 318:37:12 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 174:22:12 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 174:12:12 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403407 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Talkpool 7/8/2020 10:58 151:29:53 Power Power Failure (DC Converter Failure) Dc converter faulty. Spare not yet already collected at WH. ETR not provided yet INC391206 HDO314 CAZALE Ouest Ericsson 2G C Talkpool 7/10/2020 9:05 105:07:12 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed. Follow up is ongoing by Digicel RAN team INC404542 HDN260 PREVAL Nord Ericsson 2G B Talkpool 7/11/2020 9:30 80:42:12 Dependent Affected by the Transmission issue at the main site Affected by the TX issue at HDN244. INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 10:23 31:49:12 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406186 HDN282 NAN MONBEM Nord Ericsson 2G D Digicel 7/13/2020 15:23 26:49:12 RBS RBS Fault (Indeterminate) TX Team Digicel is aware and feedback expected from them INC406406 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 7/14/2020 8:26 9:45:50 RBS RBS Fault (RUS failure) Faulty RUS01B8 already collected. Replacement is planned for 7/14/2020. ETA not yet available INC406260 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/14/2020 8:26 9:45:50 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406408 HDN328 PARC CARACOL II Nord-Est Ericsson 2G D Talkpool 7/14/2020 8:30 9:41:50 RBS RBS Fault (RUS failure) The RUS01B3 collected was also defective. A new request has been made for another one INC406421 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 7/14/2020 9:06 9:05:24 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC406089 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/14/2020 10:27 7:45:12 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406551 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 7/14/2020 12:20 5:52:12 RBS RBS Fault (Indeterminate) Team is working on site INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 7/14/2020 13:26 5:01:53 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406563 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/14/2020 13:25 4:46:27 RBS RBS Fault (Indeterminate) Faulty RUS12B5 needed to be replaced. Spare not yet available INC406729 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 7/14/2020 16:42 1:29:29 Power Generator failure (Indeterminate) Site is auto with EDH. Sector will be recovered with commercial power EDH. INC406734 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/14/2020 17:06 1:05:48 Power Generator failure (Indeterminate) Team is on road for hdo441/ He will provide ETA after INC406735 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 7/14/2020 17:14 0:57:46 RBS RBS Fault (Indeterminate) Team has been dispatched. ETA: 6:45 PM INC406450 HDC268 DESARMES Artibonite Ericsson 2G A Talkpool 7/14/2020 17:28 0:43:32 Power Generator failure (Indeterminate) Team is working on site Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC406323 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 21:30 7/14/2020 7:30 9:59:35 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil Pressure Need to be justified 1 gal. of oil added and genset restarted INC406311 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 7/13/2020 20:58 7/14/2020 7:37 10:38:37 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC261 Cascaded Site back in service with the main site INC406311 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 7/13/2020 20:58 7/14/2020 7:37 10:38:37 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC261 Cascaded Site back in service with the main site INC406311 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 7/13/2020 20:58 7/14/2020 7:37 10:38:37 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC261 Cascaded Site back in service with the main site INC406311 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 7/13/2020 20:58 7/14/2020 7:37 10:38:37 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC261 Cascaded Site back in service with the main site INC406323 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 21:30 7/14/2020 7:15 9:44:34 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN167 Cascaded Site back in service with the main site INC406323 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/13/2020 21:30 7/14/2020 7:15 9:44:34 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN167 Cascaded Site back in service with the main site INC406323 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Talkpool 7/13/2020 21:30 7/14/2020 7:15 9:44:34 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN167 Cascaded Site back in service with the main site INC406323 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/13/2020 21:30 7/14/2020 7:15 9:44:34 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN167 Cascaded Site back in service with the main site INC406323 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 21:31 7/14/2020 7:15 9:44:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Low oil Pressure Need to be justified 1 gal. of oil added and genset restarted INC406266 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 7/14/2020 1:58 7/14/2020 7:52 5:53:38 4:00:00 Not Compliant Power Affected by the power issue at the main site Affected by HDC300 Cascaded Site back in service with the main site INC406266 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 7/14/2020 1:58 7/14/2020 7:52 5:53:38 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC300 Cascaded Site back in service with the main site INC406266 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 7/14/2020 1:58 7/14/2020 7:52 5:53:38 4:00:00 Not Compliant Dependent Generator failure (Low oil Pressure) Low oil Pressure OK 1 1/2 gal. of oil add INC406278 HDC154 SAVANNE_LONGUE Artibonite Ericsson 2G D Talkpool 7/14/2020 4:30 7/14/2020 6:56 2:25:52 4:00:00 Compliant Power Affected by the power issue at the main site Affected by HDC154 Cascaded Site back in service with the main site INC406278 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 7/14/2020 4:30 7/14/2020 6:56 2:25:52 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC154 Cascaded Site back in service with the main site INC405765 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Talkpool 7/12/2020 20:48 7/14/2020 8:30 35:41:39 4:00:00 Not Compliant Power Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted INC405664 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/14/2020 6:02 7/14/2020 8:38 2:36:14 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC318 Cascaded Recovered with main site. INC405664 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/14/2020 6:02 7/14/2020 8:38 2:36:14 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back in service with sunrise INC404225 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/14/2020 1:06 7/14/2020 8:42 7:35:38 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back in service with sunrise INC406386 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE B Talkpool 7/14/2020 6:55 7/14/2020 8:45 1:50:02 4:00:00 Compliant Power Generator failure (Low Voltage) DC low voltage found Need to be justified Team reset alarm and restart genset INC406386 HDO324 LA _MARDELLE Ouest Ericsson 2G A Talkpool 7/14/2020 6:55 7/14/2020 8:45 1:50:02 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO343 Cascaded Recovered with main site. INC406386 HDO331 PETIT_BOIS Ouest Ericsson 3G A Talkpool 7/14/2020 6:55 7/14/2020 8:45 1:50:02 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO343 Cascaded Recovered with main site. INC406386 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 7/14/2020 6:55 7/14/2020 8:45 1:50:02 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO343 Cascaded Recovered with main site. INC406222 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 7/13/2020 21:30 7/14/2020 10:02 12:31:34 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate OK Site is up RCA N/A INC406222 HDC226 MARIN Artibonite Ericsson 2G D Talkpool 7/13/2020 21:30 7/14/2020 10:02 12:31:34 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC266 Cascaded Recovered with main site. INC406355 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/14/2020 2:06 7/14/2020 9:53 7:46:45 4:00:00 Not Compliant Power Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted INC406188 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 7/13/2020 19:06 7/14/2020 10:24 15:17:48 4:00:00 Not Compliant Power Generator failure (Indeterminate) Fail to start alarm due to discharged battery Need to be justified The genset has been restarted with an external battery INC406188 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 7/13/2020 19:06 7/14/2020 10:24 15:17:48 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC264 Cascaded Recovered with main site. INC406188 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/13/2020 19:06 7/14/2020 10:24 15:17:48 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC264 Cascaded Recovered with main site. INC406188 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/13/2020 19:06 7/14/2020 10:24 15:17:48 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC264 Cascaded Recovered with main site. INC406393 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/13/2020 20:58 7/14/2020 10:40 13:42:34 4:00:00 Not Compliant RBS RBS Fault (DUW failure) DUW failure Need to be justified Power reset applied on frozen DUW INC406380 HAIDC022 MORNE_BEL_AIR Artibonite Huawei 2G+3G+LTE B Talkpool 7/14/2020 5:52 7/14/2020 11:00 5:07:43 4:00:00 Not Compliant Power Generator failure (Faulty Battery) Battery failure Ok Genset started with another battery INC406196 HDC274 ESTERE Artibonite Ericsson 3G C Talkpool 7/13/2020 19:22 7/14/2020 10:48 15:25:32 4:00:00 Not Compliant Transmission Transmission (MMU failure) Faulty MMU Spare MMU has been replaced INC406419 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A O&M Fuel 7/14/2020 10:23 7/14/2020 11:51 1:28:00 4:00:00 Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added INC406181 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 7/13/2020 18:30 7/14/2020 12:02 17:31:31 4:00:00 Not Compliant Transmission Transmission (MMU failure) Faulty MMU Spare MMU has been replaced INC406292 HDC199 SAUT_DEAU_II Centre Ericsson 2G D Talkpool 7/14/2020 6:58 7/14/2020 12:23 5:24:36 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) Main breaker tripped Need to be justified Breaker was reset INC406542 HDN108 DESGRANGES Nord-Ouest Ericsson 2G+3G A Talkpool 7/14/2020 11:30 7/14/2020 14:30 2:59:35 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure alarm OK 1gallon oil added INC406437 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 7/14/2020 10:01 7/14/2020 14:34 4:33:03 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate OK Site is up RCA N/A INC406437 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 7/14/2020 10:01 7/14/2020 14:34 4:33:03 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO434 Cascaded Recovered with main site. INC406579 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 7/14/2020 13:42 7/14/2020 14:24 0:41:56 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site back on air without intervention INC406579 HDC168 CARREFOUR_TELE Artibonite Ericsson 2G D Talkpool 7/14/2020 13:42 7/14/2020 14:24 0:41:56 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC155 Cascaded Recovered with main site. INC406579 HDC169 MORNE_DUPUY Artibonite Ericsson 2G D Talkpool 7/14/2020 13:42 7/14/2020 14:24 0:41:56 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC155 Cascaded Recovered with main site. INC406579 HDC178 DUPUYO Artibonite Ericsson 2G D Talkpool 7/14/2020 13:42 7/14/2020 14:24 0:41:56 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC155 Cascaded Recovered with main site. INC406579 HDC163 LACUL Artibonite Ericsson 2G D Talkpool 7/14/2020 13:42 7/14/2020 14:24 0:41:56 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC155 Cascaded Recovered with main site. INC406579 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 7/14/2020 13:42 7/14/2020 14:24 0:41:56 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC155 Cascaded Recovered with main site. INC406450 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 7/14/2020 11:39 7/14/2020 16:01 4:22:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC268 Cascaded Recovered with main site. INC406450 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 7/14/2020 11:39 7/14/2020 16:01 4:22:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC268 Cascaded Recovered with main site. INC406431 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 7/14/2020 9:22 7/14/2020 16:32 7:09:37 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC406607 HDN249 PERCHES Nord-Est Ericsson 2G D Talkpool 7/14/2020 14:42 7/14/2020 17:44 3:01:39 4:00:00 Compliant Power Generator failure (High temperature) High temp OK 1gall of water and Genset restarted INC406624 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 7/14/2020 15:10 7/14/2020 18:15 3:04:21 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC406554 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 7/14/2020 12:26 7/14/2020 18:40 6:13:39 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC406339 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/13/2020 23:30 7/14/2020 7:04 7:34:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) 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Portable genset was out of fuel Fuel Delivery Delay 7 gallons of fuel added and genset restarted INC406339 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/13/2020 23:30 7/14/2020 7:04 7:34:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO592 Cascaded Back on air with the main site INC406080 HDO103 SUN_AUTO Port-au-Prince Huawei 2G+3G D O&M FUEL 7/14/2020 3:58 7/14/2020 7:00 3:02:00 4:00:00 Compliant Fuel Generator failure (Fuel issue) Fuel tank was empty Fuel Delivery Delay Fuel added and genset restarted INC406096 HDO268 BOUCHARA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/13/2020 17:43 7/14/2020 15:39 21:56:43 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution details to be provided by the contractor INC406096 HDO460 DIMITRY VORBE Port-au-Prince Huawei 2G+3G+LTE D Talkpool 7/14/2020 4:28 7/14/2020 15:39 11:11:43 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HAIDO268. Cascaded Back on air with the main site INC405213 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/11/2020 13:17 7/14/2020 11:25 70:08:38 4:00:00 Not Compliant Power Generator Failure (Faulty solenoid) PC board frozen and faulty solenoid. Spare Solenoid has been replaced and genset restarted INC406062 HAIDO170 CITE_SIMON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/13/2020 15:25 7/14/2020 10:25 19:00:43 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Faulty front seal Need to be justified 1 gallon of oil added INC406333 HAIDO291 DELMAS_3 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/13/2020 23:07 7/14/2020 9:50 10:43:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Starter battery failure Need to be justified Genset has been restarted with external battery INC406540 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/14/2020 11:22 7/14/2020 16:13 4:51:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution details to be provided by the contractor INC406540 HAIDO107 #N/A #N/A ZTE 2G+3G+LTE A Talkpool 7/14/2020 11:22 7/14/2020 16:13 4:51:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HAIDO525. Cascaded Back on air with the main site INC406540 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/14/2020 11:22 7/14/2020 16:13 4:51:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HAIDO525. Cascaded Back on air with the main site INC406540 HAIDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/14/2020 11:22 7/14/2020 16:13 4:51:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HAIDO525. Cascaded Back on air with the main site INC406472 HAIDO627 MOREAU_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/14/2020 12:01 7/14/2020 13:26 1:24:38 4:00:00 Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution details to be provided by the contractor INC406552 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/14/2020 12:24 7/14/2020 14:05 1:40:31 4:00:00 Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution details to be provided by the contractor INC406471 HAIDO141 PLAZA_LATHAN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/14/2020 11:55 7/14/2020 15:25 3:29:58 4:00:00 Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution details to be provided by the contractor INC406546 HAIDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/14/2020 11:35 7/14/2020 16:35 5:00:20 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution details to be provided by the contractor INC406561 HDO677 PONT ST GERO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/14/2020 13:10 7/14/2020 16:29 3:19:01 4:00:00 Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution details to be provided by the contractor INC406183 HAIDO539 ROUTE NATIONALE#1 DAMIEN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/13/2020 18:35 7/14/2020 15:20 20:44:37 4:00:00 Not Compliant Power Power Failure (Indeterminate) Power failure Fuel Delivery Delay Fuel added and genset restarted by power team INC405888 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/13/2020 12:06 7/14/2020 7:38 19:31:55 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate) Need to be justified Fuel added and Genset restarted INC405427 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 7/13/2020 20:31 7/14/2020 7:49 11:17:56 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDS114 Cascaded Back in service with the main site. INC405427 HAIDS111 COLLEGE_HORACE Sud ZTE 2G+3G+LTE A Talkpool 7/13/2020 20:31 7/14/2020 7:49 11:17:56 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDS114 Cascaded Back in service with the main site. INC406349 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G C Talkpool 7/14/2020 0:54 7/14/2020 8:52 7:58:21 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Faulty rear seal and front seal Need to be justified 1 gallon 1/2 of oil added INC406391 HDO383 LA_ HATTE _II Ouest Ericsson 2G+3G A Talkpool 7/14/2020 8:02 7/14/2020 11:06 3:04:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Faulty rear seal and front seal OK Genset has been restarted INC406391 HDO411 CHABANNE Ouest Ericsson 2G D Talkpool 7/14/2020 8:02 7/14/2020 11:06 3:04:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO383 OK Back on air with the main site INC406391 HGA041 BONDEAU Nippes Ericsson 2G D Talkpool 7/14/2020 8:02 7/14/2020 11:06 3:04:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO383 OK Back on air with the main site INC406331 HAIGA058 STENIO_VINCENT_JEREMIE Sud ZTE 2G+3G+LTE B Talkpool 7/13/2020 23:58 7/14/2020 10:12 10:14:21 4:00:00 Not Compliant Power Generator failure(Emergency Stop Button Pressed ) Emergency Stop button pressed Need to be justified Emergency button has been reset INC406434 HGA034 POCHETTE BOJO Nippes Ericsson 2G B Talkpool 7/14/2020 9:26 7/14/2020 11:58 2:31:56 4:00:00 Compliant Power Generator failure (Low oil Pressure) Faulty rear seal and front seal Need to be justified 1 gallon of oil added INC406470 HGA002 MIRAGOANE Nippes Ericsson 3G B Talkpool 7/14/2020 11:46 7/14/2020 14:06 2:20:21 4:00:00 Compliant Transmission Transmission (Indeterminate) indeterminate OK restored after CV reload INC406094 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G+3G B O&M FUEL 7/13/2020 17:42 7/14/2020 14:13 20:30:56 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset started INC406094 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G+3G B O&M FUEL 7/13/2020 17:42 7/14/2020 14:13 20:30:56 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Affected by HGA024 Cascaded Back in service with the main site. INC406373 HDS009 CYVADIER Sud-Est Ericsson 2G+3G B Talkpool 7/14/2020 3:50 7/14/2020 14:36 10:46:21 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Faulty PDU Need to be justified PDU has been replaced INC406246 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/13/2020 23:36 7/14/2020 13:21 13:45:21 4:00:00 Not Compliant Power Generator failure (Fuel issue) Portable genset out of fuel Need to be justified Fuel has been added on the portable genset site is up INC406477 HAIDS269 BOISROND_CAMP PERIN Sud ZTE 2G+3G C Talkpool 7/14/2020 12:37 7/14/2020 14:45 2:07:35 4:00:00 Compliant Power Generator failure (High temperature) Radiator dirty OK 1 gallon of coolant added INC406477 HAIDS188 MAZENOD_CAMP-PERRIN Sud ZTE 2G+3G D Talkpool 7/14/2020 12:37 7/14/2020 14:45 2:07:35 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS269 OK Back on air with the main site INC406051 HDS262 LAROUX_PAYS Sud Ericsson 2G D Talkpool 7/13/2020 14:18 7/14/2020 15:32 25:13:51 4:00:00 Not Compliant Power Generator Failure (Alternator Failure) Faulty AC alternator Need to be justified The faulty AC alternator been replaced to get the issue solved INC406168 HDO377 NAN_COLLINE Ouest Ericsson 2G+3G+LTE A O&M FUEL 7/13/2020 16:38 7/14/2020 17:02 24:23:39 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset started INC406619 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G B Talkpool 7/14/2020 15:00 7/14/2020 17:19 2:19:21 4:00:00 Compliant Power Generator failure (Low oil Pressure) (Low oil Pressure) OK 1 gallon of oil added Cells - Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC401513 HDC268 DESARMES Artibonite Ericsson 3G A Digicel 7/4/2020 15:12 7/14/2020 7:30 232:18:00 4:00:00 Not Compliant RBS RBS Fault (RBS Software failure) License issue Need to be justified RCA and resolutions details to be provided by Digicel team INC403668 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/8/2020 20:50 7/14/2020 9:52 133:02:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Faulty RUS Spare RUS has been replaced INC406404 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G A Talkpool 7/14/2020 8:10 7/14/2020 9:57 1:47:00 4:00:00 Compliant RBS RBS Fault (DXU failure) DXU frozen found due to high temp Need to be justified DXU was reset and reload by BSC site INC406196 HDC274 ESTERE Artibonite Ericsson 2G C Talkpool 7/13/2020 19:22 7/14/2020 10:58 15:36:00 4:00:00 Not Compliant Transmission Transmission (MMU failure) MMU faulty Spare MMU has been replaced INC406401 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/14/2020 7:56 7/14/2020 11:20 3:24:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate OK RCA and resolutions can be provided by Talkpool team INC404542 HDN210 PILATE Nord Ericsson 2G D Talkpool 7/11/2020 9:30 7/14/2020 13:30 76:00:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by the TX issue at HDN244. Cascaded Site back in service with the main site INC405724 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 7/12/2020 17:30 7/14/2020 14:25 44:55:00 4:00:00 Not Compliant RBS RBS Fault (DRU failure) Faulty DRU Spare DRU has been replaced INC406229 HGA045 MORNE FEVRE Nippes Ericsson 2G D Talkpool 7/13/2020 22:22 7/14/2020 10:49 12:27:21 4:00:00 Not Compliant RBS RBS Fault (RUS failure) (RUS failure) Spare RRUS01B8 has been replaced INC406391 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 7/14/2020 8:02 7/14/2020 11:06 3:04:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO383 OK Back on air with the main site INC406391 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G C Talkpool 7/14/2020 8:02 7/14/2020 11:06 3:04:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO383 OK Back on air with the main site INC406391 HGA018 ROUTE_NIPPES Nippes Ericsson 2G D Talkpool 7/14/2020 8:02 7/14/2020 11:06 3:04:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO383 OK Back on air with the main site Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Name: image003.png Type: image/png Size: 178 bytes Desc: image003.png URL: From Haiti.Noc at digicelgroup.com Tue Jul 14 18:14:23 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 15 Jul 2020 00:14:23 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM In-Reply-To: References: Message-ID: Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 3 9 3 9 24 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 11 4 1 0 14 ZTE 9 9 3 0 9 Huawei 1 1 1 0 1 Network 21 14 5 0 24 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 15 0 0 5 4 24 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 6/20/2020 19:38 576:34:11 Power Power Failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 215:30:11 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Digicel 7/9/2020 8:30 131:42:11 Transmission Transmission (Indeterminate) DUW replaced / License issue. BSS Team is aware and feedback expected from them INC404309 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 121:44:11 Power Generator failure (Faulty board) PC Board faulty. Spare requested. Follow up is ongoing INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 121:40:11 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 61:57:11 Power Generator Failure (Engine Knocking ) A backup genset has been installed but it cannot powered the site . More feedback is expected from TP Team INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 61:44:11 Power Generator Failure (Engine broken) Engine broken ,Talkpool has to provide the plan of recovery INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/13/2020 8:33 35:39:11 Power Power Failure (Indeterminate) Team can't reach the site. Access is blocked by bandits. Next update to share when available INC406006 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/13/2020 12:02 32:10:11 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC406299 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 7/14/2020 7:56 12:16:11 RBS RBS Fault (DXU failure) DXU failed, need to be replaced, Follow up is ongoing by them INC406544 HAIGA130 PREVILE Grande-Anse ZTE 2G+3G B Talkpool 7/14/2020 11:34 8:38:11 Power Generator failure (Indeterminate) Team still is on site repair the radiator. INC406544 HAIGA150 PREVILE_II Grande-Anse ZTE 2G+3G B Talkpool 7/14/2020 11:34 8:38:11 Dependent Affected by the power issue at the main site Affected by HGA130 INC406544 HAIGA101 MORON Grande-Anse ZTE 2G+3G C Talkpool 7/14/2020 11:34 8:38:11 Dependent Affected by the power issue at the main site Affected by HGA130 INC406544 HAIGA100 MARFRANC Grande-Anse ZTE 2G+3G B Talkpool 7/14/2020 11:34 8:38:11 Dependent Affected by the power issue at the main site Affected by HGA130 INC406567 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 7/14/2020 13:29 6:43:11 Power Generator failure (Indeterminate) Site suspected out of fuel, waiting picture for confirmation. INC406602 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G B Talkpool 7/14/2020 14:18 5:54:11 Power Generator failure (Indeterminate) Team still is working on site. INC406500 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G B Talkpool 7/14/2020 14:26 5:46:11 Power Generator failure (Indeterminate) Site out of fuel, rescue ongoing .ETA not yet provided INC406624 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 7/14/2020 15:10 5:02:11 Power Generator failure (Indeterminate) Team on site INC406722 HDO559 RUE _LAMY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/14/2020 16:06 4:06:11 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 20:30h INC406746 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 3G C Talkpool 7/14/2020 17:16 2:56:11 Transmission Transmission (Indeterminate) [https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif] Team is informed. ETA to be provided INC406736 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/14/2020 17:18 2:54:11 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC406646 HDO442 CASSIS Ouest Ericsson 2G D Talkpool 7/14/2020 17:26 2:46:11 Power Generator failure (Indeterminate) Team can't go to the site tonight because site located on a red zone Tomorrow team will go to the site INC406657 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/14/2020 18:54 1:18:11 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC406657 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/14/2020 18:54 1:18:11 Dependent Affected by the power issue at the main site Affected by HDC318 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 174 bytes Desc: image002.png URL: From Haiti.Noc at digicelgroup.com Tue Jul 14 19:37:02 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 15 Jul 2020 01:37:02 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 PM) In-Reply-To: References: Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 764:10:16 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel T team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 638:13:16 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 322:01:16 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 177:46:16 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 177:36:16 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403407 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Talkpool 7/8/2020 10:58 154:38:16 Power Power Failure (DC Converter Failure) Dc converter faulty. Spare not yet already collected at WH. ETR not provided yet INC391206 HDO314 CAZALE Ouest Ericsson 2G C Talkpool 7/10/2020 9:05 108:31:16 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed. Follow up is ongoing by Digicel RAN team INC404542 HDN260 PREVAL Nord Ericsson 2G B Talkpool 7/11/2020 9:30 84:06:16 Dependent Affected by the Transmission issue at the main site Affected by the TX issue at HDN244. INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 10:23 35:13:16 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406186 HDN282 NAN MONBEM Nord Ericsson 2G D Digicel 7/13/2020 15:23 30:13:16 RBS RBS Fault (Indeterminate) TX Team Digicel is aware and feedback expected from them INC406406 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 7/14/2020 8:26 13:10:16 RBS RBS Fault (RUS failure) Faulty RUS01B8 already collected. Replacement is planned for 7/14/2020. ETA not yet availavle INC406260 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/14/2020 8:26 13:10:16 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406408 HDN328 PARC CARACOL II Nord-Est Ericsson 2G D Talkpool 7/14/2020 8:30 13:06:16 RBS RBS Fault (RUS failure) The RUS01B3 collected was also defective. A new request has been made for another one INC406421 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 7/14/2020 9:06 12:30:16 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC406089 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/14/2020 10:27 11:09:16 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406551 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 7/14/2020 12:20 9:16:16 RBS RBS Fault (Indeterminate) DUG needed. Spare not yet available INC406563 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/14/2020 13:25 8:11:16 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC406734 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/14/2020 17:06 4:30:16 RBS RBS Fault (Indeterminate) Team is on road for hdo441/ He will provide ETA after INC406735 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 7/14/2020 17:14 4:22:16 RBS RBS Fault (Indeterminate) Team leaves site to take a DUG to install on the site. ETA not yet available INC406450 HDC268 DESARMES Artibonite Ericsson 2G+3G A Talkpool 7/14/2020 17:28 4:08:16 Power Generator failure (Indeterminate) Talkpool refuse to manage team INC406658 HDN253 K-FOU_CARACOL Nord-Est Ericsson 2G D Talkpool 7/14/2020 19:22 2:14:16 RBS RBS Fault (Indeterminate) After power team intervention, tx team is requested. ETA 9:40 PM Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jul 14 20:33:03 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 15 Jul 2020 02:33:03 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 8 11 2 10 31 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 4 1 0 17 ZTE 9 9 8 1 9 Huawei 5 5 5 0 5 Network 29 18 14 1 31 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 0 0 4 6 31 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 6/20/2020 19:38 578:52:00 Power Power Failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 217:48:00 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Digicel 7/9/2020 8:30 134:00:00 Transmission Transmission (Indeterminate) DUW replaced / License issue. BSS Team is aware and feedback expected from them INC404309 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 124:02:00 Power Generator failure (Faulty board) PC Board faulty. Spare requested. Follow up is ongoing INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 123:58:00 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 64:15:00 Power Generator Failure (Engine Knocking ) A backup genset has been installed but it can not powered the site . More feedback is expected from TP Team INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 64:02:00 Power Generator Failure (Engine broken) Engine broken ,Talkpool has to provide the plan of recovery INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/13/2020 8:33 37:57:00 Power Power Failure (Indeterminate) Team can't reach the site. Access is blocked by bandits. Next update to share when available INC406299 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 7/14/2020 7:56 14:34:00 RBS RBS Fault (DXU failure) DXU failed, need to be replaced, Follow up is ongoing by them INC406567 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 7/14/2020 13:29 9:01:00 Power Generator failure (Indeterminate) Site suspected out of fuel,waiting picture for confirmation. INC406602 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G B Talkpool 7/14/2020 14:18 8:12:00 Power Generator Failure (Engine Knocking ) Engine broken ,Talkpool has to provide the plan of recovery INC406624 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 7/14/2020 15:10 7:20:00 Power Generator failure (Indeterminate) Site suspected out of fuel. Pictures will be added for confirmation INC406722 HDO559 RUE _LAMY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/14/2020 16:06 6:24:00 Power Power Failure (Indeterminate) Team is working on site. INC406736 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/14/2020 17:18 5:12:00 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC406646 HDO442 CASSIS Ouest Ericsson 2G D Talkpool 7/14/2020 17:26 5:04:00 Power Generator failure (Indeterminate) Red zone site. ETA 7:00 AM INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 7/14/2020 19:18 3:12:00 Power Power Failure (Solar System failure) Solar system failed, Site will back on air with solar power INC406752 HDO098 PERNIER_48 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/14/2020 20:15 2:15:00 Power Power Failure (Indeterminate) Team is aware, ETA 11:00PM. INC406662 HDC260 DESSALINES Artibonite Ericsson 2G+3G A Talkpool 7/14/2020 20:18 2:12:00 Power Generator failure (Indeterminate) Team cannot cross the KAFOUFEY area before the arrival of a police backup because of thief and armed INC406662 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 7/14/2020 20:18 2:12:00 Dependent Affected by the power issue at the main site [https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif] Affected by HDC260 INC406662 HDC296 BOIS_MARIE Artibonite Ericsson 2G D Talkpool 7/14/2020 20:18 2:12:00 Dependent Affected by the power issue at the main site Affected by HDC260 INC406667 HAIDO291 DELMAS_3 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/14/2020 20:36 1:54:00 Power Power Failure (Indeterminate) Team is aware, ETA 10:30PM. INC406671 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G B Talkpool 7/14/2020 20:42 1:48:00 Power Generator failure (Indeterminate) Team is informed , ETA 11:20PM INC406674 HDO440 DUMAY Ouest Ericsson 2G D Talkpool 7/14/2020 20:58 1:32:00 Dependent Affected by the power issue at the main site Affected by HDO098 INC406678 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/14/2020 21:10 1:20:00 Power Generator failure (Indeterminate) Site is running on Commercial power INC406765 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/14/2020 21:13 1:17:00 Power Power Failure (Indeterminate) Unsafe area, team will reach site 7/15/2020 ETA 7:00 AM. INC406682 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 7/14/2020 21:37 0:53:00 Power Power Failure (Indeterminate) Portable genset is out of fuel, more update will be share once available. INC406682 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/14/2020 21:37 0:53:00 Dependent Affected by the power issue at the main site Affected by HAIDO525 INC406682 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/14/2020 21:37 0:53:00 Dependent Affected by the power issue at the main site Affected by HAIDO525 INC406682 HAIDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/14/2020 21:37 0:53:00 Dependent Affected by the power issue at the main site Affected by HAIDO525 INC406451 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/14/2020 21:40 0:50:00 Power Power Failure (Indeterminate) Team cannot reach site due conflict between armed bandits in the area. More update will be share once available. INC406771 HAIDO169 L'UNION_MATERIAUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/14/2020 21:40 0:50:00 Power Power Failure (Indeterminate) Site is located in a store, team will reach site 7/15/2020 ETA to be provided. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 174 bytes Desc: image003.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.jpg Type: image/jpeg Size: 10377 bytes Desc: image004.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jul 14 22:22:11 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 15 Jul 2020 04:22:11 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 8 10 3 11 32 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 5 1 0 18 ZTE 7 7 6 0 7 Huawei 7 7 6 0 7 Network 29 19 13 0 32 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 0 0 6 4 32 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 6/20/2020 19:38 580:41:23 Power Power Failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 219:37:23 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Digicel 7/9/2020 8:30 135:49:23 Transmission Transmission (Indeterminate) DUW replaced / License issue. BSS Team is aware and feedback expected from them INC404309 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 125:51:23 Power Generator failure (Faulty board) PC Board faulty. Spare requested. Follow up is ongoing INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 125:47:23 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 66:04:23 Power Generator Failure (Engine Knocking ) A backup genset has been installed but it can not powered the site . More feedback is expected from TP Team INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 65:51:23 Power Generator Failure (Engine broken) Engine broken ,Talkpool has to provide the plan of recovery INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/13/2020 8:33 39:46:23 Power Power Failure (Indeterminate) Team can't reach the site. Access is blocked by bandits. Next update to share when available INC406299 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 7/14/2020 7:56 16:23:23 RBS RBS Fault (DXU failure) DXU failed, need to be replaced, Follow up is ongoing by them INC406567 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 7/14/2020 13:29 10:50:23 Power Generator failure (Indeterminate) Site suspected out of fuel,waiting picture for confirmation. INC406602 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G B Talkpool 7/14/2020 14:18 10:01:23 Power Generator Failure (Engine Knocking ) Engine broken ,Talkpool has to provide the plan of recovery INC406624 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 7/14/2020 15:10 9:09:23 Power Generator failure (Indeterminate) Site suspected out of fuel. Pictures will be added for confirmation INC406736 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/14/2020 17:18 7:01:23 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC406646 HDO442 CASSIS Ouest Ericsson 2G D Talkpool 7/14/2020 17:26 6:53:23 Power Generator failure (Indeterminate) Red zone site. ETA 7:00 AM INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 7/14/2020 19:18 5:01:23 Power Power Failure (Solar System failure) Solar system failed, Site will back on air with solar power INC406752 HDO098 PERNIER_48 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/14/2020 20:15 4:04:23 Power Power Failure (Indeterminate) Team is aware, ETA expired, more update is expected from team. INC406662 HDC260 DESSALINES Artibonite Ericsson 2G+3G A Talkpool 7/14/2020 20:18 4:01:23 Power Generator failure (Indeterminate) [https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif] Team cannot cross the KAFOUFEY area before the arrival of a police backup because of thief and armed INC406662 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 7/14/2020 20:18 4:01:23 Dependent Affected by the power issue at the main site Affected by HDC260 INC406662 HDC296 BOIS_MARIE Artibonite Ericsson 2G D Talkpool 7/14/2020 20:18 4:01:23 Dependent Affected by the power issue at the main site Affected by HDC260 INC406674 HDO440 DUMAY Ouest Ericsson 2G D Talkpool 7/14/2020 20:58 3:21:23 Dependent Affected by the power issue at the main site Affected by HDO098 INC406678 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/14/2020 21:10 3:09:23 Power Generator failure (Indeterminate) Site is running on Commercial power INC406765 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/14/2020 21:13 3:06:23 Power Power Failure (Indeterminate) Unsafe area, team will reach site 7/15/2020 ETA 7:00 AM. INC406451 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/14/2020 21:40 2:39:23 Power Power Failure (Indeterminate) Team cannot reach site due conflict between armed bandits in the are. More update will be share once available. INC406771 HAIDO169 L'UNION_MATERIAUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/14/2020 21:40 2:39:23 Power Power Failure (Indeterminate) Site is located in a store, team will reach site 7/15/2020 ETA to be provided. INC406776 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/14/2020 22:20 1:59:23 Transmission Transmission (Indeterminate) 4G down. Tx team Is informed. ETA not yet available INC406779 HAIGA058 STENIO_VINCENT_JEREMIE Sud ZTE 2G+3G+LTE B Talkpool 7/14/2020 22:42 1:37:23 Power Generator failure (Indeterminate) The owner turn off the genset due it too noisy,He will turn it on in the morning INC406695 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/14/2020 23:01 1:18:23 Power Power Failure (Indeterminate) Team cannot provide update. INC406693 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 7/14/2020 23:02 1:17:23 Power Power Failure (Indeterminate) Team has been informed, ETA 1:00AM. INC406692 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/14/2020 23:02 1:17:23 Transmission Transmission (Indeterminate) Site bouncing. Tx team is informed. ETA not yet available INC406697 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/14/2020 23:22 0:57:23 Power Power Failure (Indeterminate) Portable genset is out of fuel, fuel will be added 7/15/2020 ETA 7:00AM. INC406697 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/14/2020 23:22 0:57:23 Dependent Affected by the power issue at the main site Affected by HDO592 INC406754 HAIDO630 FONTAMARA27_RUE_CHARITE Ouest ZTE 2G+3G+LTE B Talkpool 7/14/2020 23:44 0:35:23 Power Power Failure (Indeterminate) Team claims unsafe area, they will reach site 7/15/2020 ETA 7:00AM. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 174 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 10377 bytes Desc: image002.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jul 14 22:31:30 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 15 Jul 2020 04:31:30 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 767:01:46 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel T team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 641:04:46 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 324:52:46 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 180:37:46 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 180:27:46 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403407 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Talkpool 7/8/2020 10:58 157:29:46 Power Power Failure (DC Converter Failure) Dc converter faulty. Spare not yet already collected at WH. ETR not provided yet INC391206 HDO314 CAZALE Ouest Ericsson 2G C Talkpool 7/10/2020 9:05 111:22:46 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed. Follow up is ongoing by Digicel RAN team INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 10:23 38:04:46 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406406 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 7/14/2020 8:26 16:01:46 RBS RBS Fault (RUS failure) Faulty RUS01B8 already collected. Replacement is planned for 7/14/2020. ETA not yet available INC406260 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/14/2020 8:26 16:01:46 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406408 HDN328 PARC CARACOL II Nord-Est Ericsson 2G D Talkpool 7/14/2020 8:30 15:57:46 RBS RBS Fault (RUS failure) The RUS01B3 collected was also defective. A new request has been made for another one INC406260 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/14/2020 8:40 15:47:46 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406421 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 7/14/2020 9:06 15:21:46 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC406551 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 7/14/2020 12:20 12:07:46 RBS RBS Fault (Indeterminate) DUG needed. Spare not yet available INC406563 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/14/2020 13:25 11:02:46 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC406734 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/14/2020 17:06 7:21:46 RBS RBS Fault (Indeterminate) Team is on road for hdo441/ He will provide ETA after INC406450 HDC268 DESARMES Artibonite Ericsson 2G+3G A Talkpool 7/14/2020 17:28 6:59:46 RBS RBS Fault (Indeterminate) Talkpool refuse to manage team INC406691 HDO381 LEOGANE_DABORNE Ouest Ericsson 2G A Talkpool 7/14/2020 23:03 1:24:46 RBS RBS Fault (RUS failure) RUS01B3 is faulty , new spare requested for replacement Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jul 14 23:29:26 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 15 Jul 2020 05:29:26 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM Sites off air by Class Class A B C D Total Total 10 10 3 11 34 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 5 1 0 18 ZTE 8 8 7 1 8 Huawei 8 8 7 0 8 Network 31 21 15 1 34 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 0 0 5 5 34 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 6/20/2020 19:38 581:50:32 Power Power Failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 220:46:32 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Digicel 7/9/2020 8:30 136:58:32 Transmission Transmission (Indeterminate) DUW replaced / License issue. BSS Team is aware and feedback expected from them INC404309 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 127:00:32 Power Generator failure (Faulty board) PC Board faulty. Spare requested. Follow up is ongoing INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 126:56:32 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 67:13:32 Power Generator Failure (Engine Knocking ) A backup genset has been installed but it can not powered the site . More feedback is expected from TP Team INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 67:00:32 Power Generator Failure (Engine broken) Engine broken ,Talkpool has to provide the plan of recovery INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/13/2020 8:33 40:55:32 Power Power Failure (Indeterminate) Team can't reach the site. Access is blocked by bandits. Next update to share when available INC406299 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 7/14/2020 7:56 17:32:32 RBS RBS Fault (DXU failure) DXU failed, need to be replaced, Follow up is ongoing by them INC406567 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 7/14/2020 13:29 11:59:32 Power Generator failure (Indeterminate) Site suspected out of fuel,waiting picture for confirmation. INC406602 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G B Talkpool 7/14/2020 14:18 11:10:32 Power Generator Failure (Engine Knocking ) Engine broken ,Talkpool has to provide the plan of recovery INC406624 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 7/14/2020 15:10 10:18:32 Power Generator failure (Indeterminate) Site suspected out of fuel. Pictures will be added for confirmation INC406736 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/14/2020 17:18 8:10:32 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC406646 HDO442 CASSIS Ouest Ericsson 2G D Talkpool 7/14/2020 17:26 8:02:32 Power Generator failure (Indeterminate) Red zone site. ETA 7:00 AM INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 7/14/2020 19:18 6:10:32 Power Power Failure (Solar System failure) Solar system failed, Site will back on air with solar power INC406752 HDO098 PERNIER_48 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/14/2020 20:15 5:13:32 Power Power Failure (Indeterminate) Team cannot provide update. INC406662 HDC260 DESSALINES Artibonite Ericsson 2G+3G A Talkpool 7/14/2020 20:18 5:10:32 Power Generator failure (Indeterminate) 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Team cannot cross the KAFOUFEY area before the arrival of a police backup because of thief and armed INC406662 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 7/14/2020 20:18 5:10:32 Dependent Affected by the power issue at the main site Affected by HDC260 INC406662 HDC296 BOIS_MARIE Artibonite Ericsson 2G D Talkpool 7/14/2020 20:18 5:10:32 Dependent Affected by the power issue at the main site Affected by HDC260 INC406674 HDO440 DUMAY Ouest Ericsson 2G D Talkpool 7/14/2020 20:58 4:30:32 Dependent Affected by the power issue at the main site Affected by HDO098 INC406678 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/14/2020 21:10 4:18:32 Power Generator failure (Indeterminate) Site is running on Commercial power INC406776 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/14/2020 21:10 4:18:32 Dependent Affected by the power issue at the main site Affected by HDN153 INC406765 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/14/2020 21:13 4:15:32 Power Power Failure (Indeterminate) Unsafe area, team will reach site 7/15/2020 ETA 7:00 AM. INC406451 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/14/2020 21:40 3:48:32 Power Power Failure (Indeterminate) Team cannot reach site due conflict between armed bandits in the are. More update will be share once available. INC406771 HAIDO169 L'UNION_MATERIAUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/14/2020 21:40 3:48:32 Power Power Failure (Indeterminate) Site is located in a store, team will reach site 7/15/2020 ETA to be provided. INC406779 HAIGA058 STENIO_VINCENT_JEREMIE Sud ZTE 2G+3G+LTE B Talkpool 7/14/2020 22:42 2:46:32 Power Generator failure (Indeterminate) The owner turn off the genset due it too noisy,He will turn it on in the morning INC406695 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/14/2020 23:01 2:27:32 Power Power Failure (Indeterminate) Talkpool does not manage team to reach the site ETA 6:30AM. INC406693 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 7/14/2020 23:02 2:26:32 Power Power Failure (Indeterminate) Team has been informed, ETA 1:00AM. INC406692 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/14/2020 23:02 2:26:32 Transmission Transmission (Indeterminate) Site bouncing. Tx team is informed. ETA not yet available INC406697 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/14/2020 23:22 2:06:32 Power Power Failure (Indeterminate) Portable genset is out of fuel, fuel will be added 7/15/2020 ETA 7:00AM. INC406697 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/14/2020 23:22 2:06:32 Dependent Affected by the power issue at the main site Affected by HDO592 INC406754 HAIDO630 FONTAMARA27_RUE_CHARITE Ouest ZTE 2G+3G+LTE B Talkpool 7/14/2020 23:44 1:44:32 Power Power Failure (Indeterminate) Team claims unsafe area, they will reach site 7/15/2020 ETA 7:00AM. INC406682 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 7/15/2020 0:36 0:52:32 Power Power Failure (Indeterminate) Site was up and down again,team is still working on site. INC406806 HDO245 VILLAGE RAPATRIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/15/2020 0:40 0:48:32 Power Power Failure (Indeterminate) Team is aware, ETA to be provided. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 174 bytes Desc: image003.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.jpg Type: image/jpeg Size: 10377 bytes Desc: image004.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 15 01:14:25 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 15 Jul 2020 07:14:25 +0000 Subject: [Rantt] NOC hourly report at 3:00 AM Message-ID: Hello All, Received the NOC hourly report done at 3:00 AM Sites off air by Class Class A B C D Total Total 20 17 12 12 61 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 10 1 0 25 ZTE 27 27 18 1 27 Huawei 9 9 8 0 9 Network 53 46 27 1 61 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 0 0 6 28 61 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 6/20/2020 19:38 583:33:36 Power Power Failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 222:29:36 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Digicel 7/9/2020 8:30 138:41:36 Transmission Transmission (Indeterminate) DUW replaced / License issue. BSS Team is aware and feedback expected from them INC404309 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 128:43:36 Power Generator failure (Faulty board) PC Board faulty. Spare requested. Follow up is ongoing INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 128:39:36 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 68:56:36 Power Generator Failure (Engine Knocking ) A backup genset has been installed but it can not powered the site . More feedback is expected from TP Team INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 68:43:36 Power Generator Failure (Engine broken) Engine broken ,Talkpool has to provide the plan of recovery INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/13/2020 8:33 42:38:36 Power Power Failure (Indeterminate) Team can't reach the site. Access is blocked by bandits. Next update to share when available INC406299 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 7/14/2020 7:56 19:15:36 RBS RBS Fault (DXU failure) DXU failed, need to be replaced, Follow up is ongoing by them INC406567 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 7/14/2020 13:29 13:42:36 Power Generator failure (Indeterminate) Site suspected out of fuel,waiting picture for confirmation. INC406602 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/14/2020 14:18 12:53:36 Power Generator Failure (Engine Knocking ) Engine broken ,Talkpool has to provide the plan of recovery INC406624 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 7/14/2020 15:10 12:01:36 Power Generator failure (Indeterminate) Site suspected out of fuel. Pictures will be added for confirmation INC406736 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/14/2020 17:18 9:53:36 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC406646 HDO442 CASSIS Ouest Ericsson 2G D Talkpool 7/14/2020 17:26 9:45:36 Power Generator failure (Indeterminate) Red zone site. ETA 7:00 AM INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/14/2020 19:18 7:53:36 Power Power Failure (Solar System failure) Solar system failed, Site will back on air with solar power INC406752 HDO098 PERNIER_48 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/14/2020 20:15 6:56:36 Power Power Failure (Indeterminate) Team cannot provide update. INC406662 HDC260 DESSALINES Artibonite Ericsson 2G+3G A Talkpool 7/14/2020 20:18 6:53:36 Power Generator failure (Indeterminate) [https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif] Team cannot cross the KAFOUFEY area before the arrival of a police backup because of thief and armed INC406662 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 7/14/2020 20:18 6:53:36 Dependent Affected by the power issue at the main site Affected by HDC260 INC406662 HDC296 BOIS_MARIE Artibonite Ericsson 2G D Talkpool 7/14/2020 20:18 6:53:36 Dependent Affected by the power issue at the main site Affected by HDC260 INC406674 HDO440 DUMAY Ouest Ericsson 2G D Talkpool 7/14/2020 20:58 6:13:36 Dependent Affected by the power issue at the main site Affected by HDO098 INC406678 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/14/2020 21:10 6:01:36 Power Generator failure (Indeterminate) Site is running on Commercial power INC406776 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/14/2020 21:10 6:01:36 Dependent Affected by the power issue at the main site Affected by HDN153 INC406765 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/14/2020 21:13 5:58:36 Power Power Failure (Indeterminate) Unsafe area, team will reach site 7/15/2020 ETA 7:00 AM. INC406451 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/14/2020 21:40 5:31:36 Power Power Failure (Indeterminate) Team cannot reach site due conflict between armed bandits in the area. More update will be share once available. INC406771 HAIDO169 L'UNION_MATERIAUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/14/2020 21:40 5:31:36 Power Power Failure (Indeterminate) Site is located in a store, team will reach site 7/15/2020 ETA to be provided. INC406779 HAIGA058 STENIO_VINCENT_JEREMIE Sud ZTE 2G+3G+LTE B Talkpool 7/14/2020 22:42 4:29:36 Power Generator failure (Indeterminate) The owner turn off the genset due it too noisy,He will turn it on in the morning INC406692 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/14/2020 23:02 4:09:36 Transmission Transmission (Indeterminate) Site bouncing. Tx team is informed. ETA not yet available INC406693 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 7/14/2020 23:02 4:09:36 Power Power Failure (Indeterminate) Access issue, site inspector is making the follow up. INC406697 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/14/2020 23:22 3:49:36 Power Power Failure (Indeterminate) Portable genset is out of fuel, fuel will be added 7/15/2020 ETA 7:00AM. INC406697 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/14/2020 23:22 3:49:36 Dependent Affected by the power issue at the main site Affected by HDO592 INC406754 HAIDO630 FONTAMARA27_RUE_CHARITE Ouest ZTE 2G+3G+LTE B Talkpool 7/14/2020 23:44 3:27:36 Power Power Failure (Indeterminate) Team claims unsafe area, they will reach site 7/15/2020 ETA 7:00AM. INC406682 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 7/15/2020 0:36 2:35:36 Power Power Failure (Indeterminate) Site was up and down again,team is still working on site. INC406807 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:02 2:09:36 Power Generator failure (Indeterminate) Backup genset out of fuel , ETR to be provide by TP Team INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 1:53:36 Power Power Failure (Solar System failure) Solar system failed, Site will back on air with solar power INC406814 HAIDN001 BREDA Nord ZTE 2G+3G+LTE A Talkpool 7/15/2020 1:27 1:44:36 Transmission Transmission (Indeterminate) Tx team is informed. ETA not yet available INC406814 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 7/15/2020 1:27 1:44:36 Dependent Affected by the Transmission issue at the main site Affected by HDN001 INC406814 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 7/15/2020 1:27 1:44:36 Dependent Affected by the Transmission issue at the main site Affected by HDN001 INC406814 HAIDN037 BLUE_HILLS_COW Nord ZTE 2G+3G+LTE B Talkpool 7/15/2020 1:27 1:44:36 Dependent Affected by the Transmission issue at the main site Affected by HDN001 INC406814 HAIDN008 BELLE_PLAINE Nord ZTE 2G+3G C Talkpool 7/15/2020 1:27 1:44:36 Dependent Affected by the Transmission issue at the main site Affected by HDN001 INC406814 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Talkpool 7/15/2020 1:27 1:44:36 Dependent Affected by the Transmission issue at the main site Affected by HDN001 INC406814 HAIDN017 VAUDREUIL Nord ZTE 2G+3G+LTE A Talkpool 7/15/2020 1:27 1:44:36 Dependent Affected by the Transmission issue at the main site Affected by HDN001 INC406814 HAIDN313 LORY Nord ZTE 2G+3G C Talkpool 7/15/2020 1:27 1:44:36 Dependent Affected by the Transmission issue at the main site Affected by HDN001 INC406814 HAIDN021 ST_PHILOMENE Nord ZTE 2G+3G+LTE A Talkpool 7/15/2020 1:27 1:44:36 Dependent Affected by the Transmission issue at the main site Affected by HDN001 INC406814 HAIDN036 CITE_DU_PEUPLE Nord ZTE 2G+3G+LTE A Talkpool 7/15/2020 1:27 1:44:36 Dependent Affected by the Transmission issue at the main site Affected by HDN001 INC406814 HAIDN018 BAS_VERTIERES Nord ZTE 2G+3G+LTE A Talkpool 7/15/2020 1:27 1:44:36 Dependent Affected by the Transmission issue at the main site Affected by HDN001 INC406814 HAIDN010 BARRIERE_BOUTEILLE Nord ZTE 2G+3G+LTE A Talkpool 7/15/2020 1:27 1:44:36 Dependent Affected by the Transmission issue at the main site Affected by HDN001 INC406814 HAIDN042 TI SEZON Nord ZTE 2G+3G C Talkpool 7/15/2020 1:27 1:44:36 Dependent Affected by the Transmission issue at the main site Affected by HDN001 INC406814 HAIDN024 CITE_VERTIERES Nord ZTE 2G+3G+LTE A Talkpool 7/15/2020 1:27 1:44:36 Dependent Affected by the Transmission issue at the main site Affected by HDN001 INC406814 HAIDN003 VERTIERE Nord ZTE 2G+3G+LTE A Talkpool 7/15/2020 1:27 1:44:36 Dependent Affected by the Transmission issue at the main site Affected by HDN001 INC406814 HAIDN016 MORNE_ROUGE Nord ZTE 2G+3G+LTE A Talkpool 7/15/2020 1:27 1:44:36 Dependent Affected by the Transmission issue at the main site Affected by HDN001 INC406814 HAIDN039 BALAN Nord ZTE 2G+3G B Talkpool 7/15/2020 1:27 1:44:36 Dependent Affected by the Transmission issue at the main site Affected by HDN001 INC406814 HAIDN312 BALAN Nord ZTE 2G+3G C Talkpool 7/15/2020 1:27 1:44:36 Dependent Affected by the Transmission issue at the main site Affected by HDN001 INC406814 HAIDN271 CERCLE EN VILLE Nord ZTE 2G+3G C Talkpool 7/15/2020 1:27 1:44:36 Dependent Affected by the Transmission issue at the main site Affected by HDN001 INC406814 HDN208 LIMBE Nord Ericsson 3G A Talkpool 7/15/2020 1:27 1:44:36 Dependent Affected by the Transmission issue at the main site Affected by HDN001 INC406814 HDN245 BAS_LIMBE Nord Ericsson 3G B Talkpool 7/15/2020 1:27 1:44:36 Dependent Affected by the Transmission issue at the main site Affected by HDN001 INC406814 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/15/2020 1:27 1:44:36 Dependent Affected by the Transmission issue at the main site Affected by HDN001 INC406814 HDN221 PLAINE_DU_NORD Nord Ericsson 3G B Talkpool 7/15/2020 1:27 1:44:36 Dependent Affected by the Transmission issue at the main site Affected by HDN001 INC406814 HDN211 MILOT Nord Ericsson 3G B Talkpool 7/15/2020 1:27 1:44:36 Dependent Affected by the Transmission issue at the main site Affected by HDN001 INC406827 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/15/2020 2:45 0:26:36 Power Power Failure (Indeterminate) Team is aware, ETA 5:30AM. INC406827 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/15/2020 2:45 0:26:36 Power Affected by the power issue at the main site Affected by HDO200 INC406827 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/15/2020 2:45 0:26:36 Power Affected by the power issue at the main site Affected by HDO200 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 174 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 10377 bytes Desc: image002.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 15 01:20:18 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 15 Jul 2020 07:20:18 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (3:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 3:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 769:52:45 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel T team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 643:55:45 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 327:43:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 183:28:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 183:18:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403407 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Talkpool 7/8/2020 10:58 160:20:45 Power Power Failure (DC Converter Failure) Dc converter faulty. Spare not yet already collected at WH. ETR not provided yet INC391206 HDO314 CAZALE Ouest Ericsson 2G C Talkpool 7/10/2020 9:05 114:13:45 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed. Follow up is ongoing by Digicel RAN team INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 10:23 40:55:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406406 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 7/14/2020 8:26 18:52:45 RBS RBS Fault (RUS failure) Faulty RUS01B8 already collected. Replacement is planned for 7/14/2020. ETA not yet availavle INC406260 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/14/2020 8:26 18:52:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406408 HDN328 PARC CARACOL II Nord-Est Ericsson 2G D Talkpool 7/14/2020 8:30 18:48:45 RBS RBS Fault (RUS failure) The RUS01B3 collected was also defective. A new request has been made for another one INC406260 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/14/2020 8:40 18:38:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406421 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 7/14/2020 9:06 18:12:45 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC406551 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 7/14/2020 12:20 14:58:45 RBS RBS Fault (Indeterminate) DUG needed. Spare not yet available INC406563 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/14/2020 13:25 13:53:45 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC406734 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/14/2020 17:06 10:12:45 RBS RBS Fault (Indeterminate) Team is on road for hdo441/ He will provide ETA after INC406450 HDC268 DESARMES Artibonite Ericsson 2G A Talkpool 7/14/2020 17:28 9:50:45 RBS RBS Fault (Indeterminate) Sector S down. Team is informed. ETA not yet available INC406791 HDC268 DESARMES Artibonite Ericsson 3G+LTE A Talkpool 7/14/2020 17:28 9:50:45 RBS RBS Fault (Indeterminate) Team is informed. ETA not yet available INC406691 HDO381 LEOGANE_DABORNE Ouest Ericsson 2G A Talkpool 7/14/2020 23:03 4:15:45 RBS RBS Fault (RUS failure) RUS01B3 is faulty , new spare requested for replacement Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 15 02:18:15 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 15 Jul 2020 08:18:15 +0000 Subject: [Rantt] NOC hourly report at 4:00 AM Message-ID: Hello All, Received the NOC hourly report done at 4:00 AM Sites off air by Class Class A B C D Total Total 21 19 14 12 66 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 10 1 0 25 ZTE 30 30 21 1 30 Huawei 11 11 10 0 11 Network 58 51 32 1 66 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 0 0 6 31 66 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 6/20/2020 19:38 584:37:58 Power Power Failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 223:33:58 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Digicel 7/9/2020 8:30 139:45:58 Transmission Transmission (Indeterminate) DUW replaced / License issue. BSS Team is aware and feedback expected from them INC404309 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 129:47:58 Power Generator failure (Faulty board) PC Board faulty. Spare requested. Follow up is ongoing INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 129:43:58 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 70:00:58 Power Generator Failure (Engine Knocking ) A backup genset has been installed but it cannot powered the site . More feedback is expected from TP Team INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 69:47:58 Power Generator Failure (Engine broken) Engine broken ,Talkpool has to provide the plan of recovery INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/13/2020 8:33 43:42:58 Power Power Failure (Indeterminate) Team can't reach the site. Access is blocked by bandits. Next update to share when available INC406299 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 7/14/2020 7:56 20:19:58 RBS RBS Fault (DXU failure) DXU failed, need to be replaced, Follow up is ongoing by them INC406567 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 7/14/2020 13:29 14:46:58 Power Generator failure (Indeterminate) Site suspected out of fuel, waiting picture for confirmation. INC406602 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/14/2020 14:18 13:57:58 Power Generator Failure (Engine Knocking ) Engine broken ,Talkpool has to provide the plan of recovery INC406624 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 7/14/2020 15:10 13:05:58 Power Generator failure (Indeterminate) Site suspected out of fuel. Pictures will be added for confirmation INC406736 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/14/2020 17:18 10:57:58 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC406646 HDO442 CASSIS Ouest Ericsson 2G D Talkpool 7/14/2020 17:26 10:49:58 Power Generator failure (Indeterminate) Red zone site. ETA 7:00 AM INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/14/2020 19:18 8:57:58 Power Power Failure (Solar System failure) Solar system failed, Site will back on air with solar power INC406752 HDO098 PERNIER_48 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/14/2020 20:15 8:00:58 Power Power Failure (Indeterminate) HPU key issue, more update will be share once available. INC406662 HDC260 DESSALINES Artibonite Ericsson 2G+3G A Talkpool 7/14/2020 20:18 7:57:58 Power Generator failure (Indeterminate) [https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif] Team cannot cross the KAFOUFEY area before the arrival of a police backup because of thief and armed INC406662 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 7/14/2020 20:18 7:57:58 Dependent Affected by the power issue at the main site Affected by HDC260 INC406662 HDC296 BOIS_MARIE Artibonite Ericsson 2G D Talkpool 7/14/2020 20:18 7:57:58 Dependent Affected by the power issue at the main site Affected by HDC260 INC406674 HDO440 DUMAY Ouest Ericsson 2G D Talkpool 7/14/2020 20:58 7:17:58 Dependent Affected by the power issue at the main site Affected by HDO098 INC406678 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/14/2020 21:10 7:05:58 Power Generator failure (Indeterminate) Site is running on Commercial power INC406776 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/14/2020 21:10 7:05:58 Dependent Affected by the power issue at the main site Affected by HDN153 INC406765 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/14/2020 21:13 7:02:58 Power Power Failure (Indeterminate) Unsafe area, team will reach site 7/15/2020 ETA 7:00 AM. INC406451 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/14/2020 21:40 6:35:58 Power Power Failure (Indeterminate) Team cannot reach site due conflict between armed bandits in the are. More update will be share once available. INC406771 HAIDO169 L'UNION_MATERIAUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/14/2020 21:40 6:35:58 Power Power Failure (Indeterminate) Site is located in a store, team will reach site 7/15/2020 ETA to be provided. INC406779 HAIGA058 STENIO_VINCENT_JEREMIE Sud ZTE 2G+3G+LTE B Talkpool 7/14/2020 22:42 5:33:58 Power Generator failure (Indeterminate) The owner turn off the genset due it too noisy, He will turn it on in the morning INC406692 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/14/2020 23:02 5:13:58 Transmission Transmission (Indeterminate) Site bouncing. Tx team is informed. ETA not yet available INC406693 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 7/14/2020 23:02 5:13:58 Power Power Failure (Indeterminate) Access issue, site inspector is making the follow up. INC406697 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/14/2020 23:22 4:53:58 Power Power Failure (Indeterminate) Portable genset is out of fuel, fuel will be added 7/15/2020 ETA 7:00AM. INC406697 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/14/2020 23:22 4:53:58 Dependent Affected by the power issue at the main site Affected by HDO592 INC406754 HAIDO630 FONTAMARA27_RUE_CHARITE Ouest ZTE 2G+3G+LTE B Talkpool 7/14/2020 23:44 4:31:58 Power Power Failure (Indeterminate) Team claims unsafe area, they will reach site 7/15/2020 ETA 7:00AM. INC406682 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 7/15/2020 0:36 3:39:58 Power Power Failure (Indeterminate) Team is on site for genset swapping. INC406807 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:02 3:13:58 Power Generator failure (Indeterminate) Backup genset out of fuel , ETR to be provide by TP Team INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 2:57:58 Power Power Failure (Solar System failure) Solar system failed, Site will back on air with solar power INC406814 HAIDN001 BREDA Nord ZTE 2G+3G+LTE A Talkpool 7/15/2020 1:27 2:48:58 Transmission Transmission (Indeterminate) Talkpool can't provide update INC406814 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 7/15/2020 1:27 2:48:58 Dependent Affected by the Transmission issue at the main site Affected by HDN001 INC406814 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 7/15/2020 1:27 2:48:58 Dependent Affected by the Transmission issue at the main site Affected by HDN001 INC406814 HAIDN037 BLUE_HILLS_COW Nord ZTE 2G+3G+LTE B Talkpool 7/15/2020 1:27 2:48:58 Dependent Affected by the Transmission issue at the main site Affected by HDN001 INC406814 HAIDN008 BELLE_PLAINE Nord ZTE 2G+3G C Talkpool 7/15/2020 1:27 2:48:58 Dependent Affected by the Transmission issue at the main site Affected by HDN001 INC406814 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Talkpool 7/15/2020 1:27 2:48:58 Dependent Affected by the Transmission issue at the main site Affected by HDN001 INC406814 HAIDN017 VAUDREUIL Nord ZTE 2G+3G+LTE A Talkpool 7/15/2020 1:27 2:48:58 Dependent Affected by the Transmission issue at the main site Affected by HDN001 INC406814 HAIDN313 LORY Nord ZTE 2G+3G C Talkpool 7/15/2020 1:27 2:48:58 Dependent Affected by the Transmission issue at the main site Affected by HDN001 INC406814 HAIDN021 ST_PHILOMENE Nord ZTE 2G+3G+LTE A Talkpool 7/15/2020 1:27 2:48:58 Dependent Affected by the Transmission issue at the main site Affected by HDN001 INC406814 HAIDN036 CITE_DU_PEUPLE Nord ZTE 2G+3G+LTE A Talkpool 7/15/2020 1:27 2:48:58 Dependent Affected by the Transmission issue at the main site Affected by HDN001 INC406814 HAIDN018 BAS_VERTIERES Nord ZTE 2G+3G+LTE A Talkpool 7/15/2020 1:27 2:48:58 Dependent Affected by the Transmission issue at the main site Affected by HDN001 INC406814 HAIDN010 BARRIERE_BOUTEILLE Nord ZTE 2G+3G+LTE A Talkpool 7/15/2020 1:27 2:48:58 Dependent Affected by the Transmission issue at the main site Affected by HDN001 INC406814 HAIDN042 TI SEZON Nord ZTE 2G+3G C Talkpool 7/15/2020 1:27 2:48:58 Dependent Affected by the Transmission issue at the main site Affected by HDN001 INC406814 HAIDN024 CITE_VERTIERES Nord ZTE 2G+3G+LTE A Talkpool 7/15/2020 1:27 2:48:58 Dependent Affected by the Transmission issue at the main site Affected by HDN001 INC406814 HAIDN003 VERTIERE Nord ZTE 2G+3G+LTE A Talkpool 7/15/2020 1:27 2:48:58 Dependent Affected by the Transmission issue at the main site Affected by HDN001 INC406814 HAIDN016 MORNE_ROUGE Nord ZTE 2G+3G+LTE A Talkpool 7/15/2020 1:27 2:48:58 Dependent Affected by the Transmission issue at the main site Affected by HDN001 INC406814 HAIDN039 BALAN Nord ZTE 2G+3G B Talkpool 7/15/2020 1:27 2:48:58 Dependent Affected by the Transmission issue at the main site Affected by HDN001 INC406814 HAIDN312 BALAN Nord ZTE 2G+3G C Talkpool 7/15/2020 1:27 2:48:58 Dependent Affected by the Transmission issue at the main site Affected by HDN001 INC406814 HAIDN271 CERCLE EN VILLE Nord ZTE 2G+3G C Talkpool 7/15/2020 1:27 2:48:58 Dependent Affected by the Transmission issue at the main site Affected by HDN001 INC406814 HDN208 LIMBE Nord Ericsson 3G A Talkpool 7/15/2020 1:27 2:48:58 Dependent Affected by the Transmission issue at the main site Affected by HDN001 INC406814 HDN245 BAS_LIMBE Nord Ericsson 3G B Talkpool 7/15/2020 1:27 2:48:58 Dependent Affected by the Transmission issue at the main site Affected by HDN001 INC406814 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/15/2020 1:27 2:48:58 Dependent Affected by the Transmission issue at the main site Affected by HDN001 INC406814 HDN221 PLAINE_DU_NORD Nord Ericsson 3G B Talkpool 7/15/2020 1:27 2:48:58 Dependent Affected by the Transmission issue at the main site Affected by HDN001 INC406814 HDN211 MILOT Nord Ericsson 3G B Talkpool 7/15/2020 1:27 2:48:58 Dependent Affected by the Transmission issue at the main site Affected by HDN001 INC406799 COW028 SONAPI_COW_II Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/15/2020 2:17 1:58:58 Power Power Failure (Indeterminate) Site is located in a business, team will reach site at 6:30AM. INC406679 HDO485 FONEMED Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/15/2020 2:17 1:58:58 Power Power Failure (Indeterminate) Site is located in a business, team will reach site 7/15/2020 ETA to be provided. INC406827 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/15/2020 2:45 1:30:58 Power Power Failure (Indeterminate) Team is aware, ETA 5:30AM. INC406827 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/15/2020 2:45 1:30:58 Power Affected by the power issue at the main site Affected by HDO200 INC406827 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/15/2020 2:45 1:30:58 Power Affected by the power issue at the main site Affected by HDO200 INC406682 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/15/2020 3:51 0:24:58 Dependent Affected by the power issue at the main site Affected by HAIDO525 INC406682 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/15/2020 3:51 0:24:58 Dependent Affected by the power issue at the main site Affected by HAIDO525 INC406682 HAIDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/15/2020 3:51 0:24:58 Dependent Affected by the power issue at the main site Affected by HAIDO525 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 174 bytes Desc: image003.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.jpg Type: image/jpeg Size: 10377 bytes Desc: image004.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 15 04:27:32 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 15 Jul 2020 10:27:32 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 772:59:24 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel T team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 647:02:24 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 330:50:24 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 186:35:24 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 186:25:24 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403407 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Talkpool 7/8/2020 10:58 163:27:24 Power Power Failure (DC Converter Failure) Dc converter faulty. Spare not yet already collected at WH. ETR not provided yet INC391206 HDO314 CAZALE Ouest Ericsson 2G C Talkpool 7/10/2020 9:05 117:20:24 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed. Follow up is ongoing by Digicel RAN team INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 10:23 44:02:24 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406406 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 7/14/2020 8:26 21:59:24 RBS RBS Fault (RUS failure) Faulty RUS01B8 already collected. Replacement is planned for 7/14/2020. ETA not yet availavle INC406260 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/14/2020 8:26 21:59:24 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406408 HDN328 PARC CARACOL II Nord-Est Ericsson 2G D Talkpool 7/14/2020 8:30 21:55:24 RBS RBS Fault (RUS failure) The RUS01B3 collected was also defective. A new request has been made for another one INC406260 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/14/2020 8:40 21:45:24 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406421 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 7/14/2020 9:06 21:19:24 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC406551 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 7/14/2020 12:20 18:05:24 RBS RBS Fault (Indeterminate) DUG needed. Spare not yet available INC406563 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/14/2020 13:25 17:00:24 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC406734 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/14/2020 17:06 13:19:24 RBS RBS Fault (Indeterminate) Talkpool doesn't manage team to the site INC406450 HDC268 DESARMES Artibonite Ericsson 2G A Talkpool 7/14/2020 17:28 12:57:24 RBS RBS Fault (Indeterminate) Sector S down. Team is informed. ETA not yet available INC406791 HDC268 DESARMES Artibonite Ericsson 3G+LTE A Talkpool 7/14/2020 17:28 12:57:24 RBS RBS Fault (Indeterminate) Team is informed. ETA not yet available INC406691 HDO381 LEOGANE_DABORNE Ouest Ericsson 2G A Talkpool 7/14/2020 23:03 7:22:24 RBS RBS Fault (RUS failure) RUS01B3 is faulty , new spare requested for replacement INC406922 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 7/15/2020 5:26 0:59:24 RBS RBS Fault (Indeterminate) 900 MHz down. Team is informed. ETA not yet available Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 15 05:25:38 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 15 Jul 2020 11:25:38 +0000 Subject: [Rantt] NOC SITES REPORT updated for this July 15th, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this July 15th, 2020 till 7:00 AM > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 6/20/2020 19:38 587:26:59 Power Power Failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 226:22:59 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Digicel 7/9/2020 8:30 142:34:59 Transmission Transmission (Indeterminate) DUW replaced / License issue. BSS Team is aware and feedback expected from them INC404309 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 132:36:59 Power Generator failure (Faulty board) PC Board faulty. Spare requested. Follow up is ongoing INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 132:32:59 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 72:49:59 Power Generator Failure (Engine Knocking ) A backup genset has been installed but it can not powered the site . More feedback is expected from TP Team INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 72:36:59 Power Generator Failure (Engine broken) Engine broken ,Talkpool has to provide the plan of recovery INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/13/2020 8:33 46:31:59 Power Power Failure (Indeterminate) Team can't reach the site. Access is blocked by bandits. Next update to share when available INC406299 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 7/14/2020 7:56 23:08:59 RBS RBS Fault (DXU failure) DXU failed, need to be replaced, Follow up is ongoing by them INC406567 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 7/14/2020 13:29 17:35:59 Power Generator failure (Indeterminate) Site suspected out of fuel,waiting picture for confirmation. INC406602 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/14/2020 14:18 16:46:59 Power Generator Failure (Engine Knocking ) Engine broken ,Talkpool has to provide the plan of recovery INC406624 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D O&M Fuel 7/14/2020 15:10 15:54:59 Fuel Generator failure (Fuel issue) Fuel team has been informed 7/14/2020 11:12 PM. ETR to be provided by them INC406736 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/14/2020 17:18 13:46:59 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC406646 HDO442 CASSIS Ouest Ericsson 2G D Talkpool 7/14/2020 17:26 13:38:59 Power Generator failure (Indeterminate) Red zone site. ETA 7:00 AM INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/14/2020 19:18 11:46:59 Power Power Failure (Solar System failure) Solar system failed, Site will back on air with solar power INC406752 HDO098 PERNIER_48 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/14/2020 20:15 10:49:59 Power Power Failure (Indeterminate) Another team is on the to reach the site, ETA 7:30AM. INC406662 HDC260 DESSALINES Artibonite Ericsson 2G+3G A Talkpool 7/14/2020 20:18 10:46:59 Power [https://remedy/arsys/resources/images/arrow-down-white.gif]Generator failure (Indeterminate) [https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif] Team cannot cross the KAFOUFEY area before the arrival of a police backup because of thief and armed INC406662 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 7/14/2020 20:18 10:46:59 Dependent Affected by the power issue at the main site Affected by HDC260 INC406662 HDC296 BOIS_MARIE Artibonite Ericsson 2G D Talkpool 7/14/2020 20:18 10:46:59 Dependent Affected by the power issue at the main site Affected by HDC260 INC406674 HDO440 DUMAY Ouest Ericsson 2G D Talkpool 7/14/2020 20:58 10:06:59 Dependent Affected by the power issue at the main site Affected by HDO098 INC406678 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/14/2020 21:10 9:54:59 Power Generator failure (Indeterminate) Site is running on Commercial power INC406776 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/14/2020 21:10 9:54:59 Dependent Affected by the power issue at the main site Affected by HDN153 INC406765 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/14/2020 21:13 9:51:59 Power Power Failure (Indeterminate) Unsafe area, team will reach site 7/15/2020 ETA 7:00 AM. INC406451 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/14/2020 21:40 9:24:59 Power Power Failure (Indeterminate) Team cannot reach site due conflict between armed bandits in the area. More update will be share once available. INC406771 HAIDO169 L'UNION_MATERIAUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/14/2020 21:40 9:24:59 Power Power Failure (Indeterminate) Site is located in a store, team will reach site 7/15/2020 ETA 8:00AM. INC406779 HAIGA058 STENIO_VINCENT_JEREMIE Sud ZTE 2G+3G+LTE B Talkpool 7/14/2020 22:42 8:22:59 Power Generator failure (Indeterminate) The owner turn off the genset due it too noisy,He will turn it on in the morning INC406693 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 7/14/2020 23:02 8:02:59 Power Power Failure (Indeterminate) Access issue due private property, ETA 6:30AM expired, more update is expected from team. INC406697 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/14/2020 23:22 7:42:59 Power Power Failure (Indeterminate) Portable genset is out of fuel, fuel will be added 7/15/2020 ETA 7:00AM. INC406697 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/14/2020 23:22 7:42:59 Dependent Affected by the power issue at the main site Affected by HDO592 INC406754 HAIDO630 FONTAMARA27_RUE_CHARITE Ouest ZTE 2G+3G+LTE B Talkpool 7/14/2020 23:44 7:20:59 Power Power Failure (Indeterminate) Team claims unsafe area, they will reach site 7/15/2020 ETA 7:00AM. INC406807 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:02 6:02:59 Power Generator failure (Indeterminate) Backup genset out of fuel , ETR to be provide by TP Team INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 5:46:59 Power Power Failure (Solar System failure) Solar system failed, Site will back on air with solar power INC406679 HDO485 FONEMED Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/15/2020 2:17 4:47:59 Power Power Failure (Indeterminate) Site is located in a business, ETA 7:00AM. INC406827 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/15/2020 2:45 4:19:59 Power Power Failure (Indeterminate) Team is waiting for access. INC406827 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/15/2020 2:45 4:19:59 Power Affected by the power issue at the main site Affected by HDO200 INC406827 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/15/2020 2:45 4:19:59 Power Affected by the power issue at the main site Affected by HDO200 INC406831 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/15/2020 3:26 3:38:59 Power Generator failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing INC406925 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 3G C Talkpool 7/15/2020 5:54 1:10:59 Transmission Transmission (Indeterminate) Tx team is informed. ETA not yet available INC406657 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/15/2020 6:02 1:02:59 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC406657 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/15/2020 6:02 1:02:59 Dependent Affected by the power issue at the main site Affected by HDC318 INC406089 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/15/2020 6:02 1:02:59 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406846 HAIGA138 KFOU_DEZOMO_DAME MARIE Sud ZTE 2G+3G C Talkpool 7/15/2020 6:25 0:39:59 Power Generator failure (Indeterminate) Backup genset out of fuel , ETR to be provide by TP Team INC406926 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G B Talkpool 7/15/2020 6:28 0:36:59 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC406926 HDO323 BELANTON Ouest Huawei 2G B Talkpool 7/15/2020 6:28 0:36:59 Dependent Affected by the power issue at the main site Affected by HDO343 INC406926 HDO331 PETIT_BOIS Ouest Huawei 2G B Talkpool 7/15/2020 6:28 0:36:59 Dependent Affected by the power issue at the main site Affected by HDO343 INC406926 HDO324 LA _MARDELLE Ouest Huawei 2G B Talkpool 7/15/2020 6:28 0:36:59 Dependent Affected by the power issue at the main site Affected by HDO343 INC406926 HDO332 GALETTE_CHAMBON Ouest Huawei 2G B Talkpool 7/15/2020 6:28 0:36:59 Dependent Affected by the power issue at the main site Affected by HDO343 Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 773:38:59 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel T team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 647:41:59 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 331:29:59 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 187:14:59 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 187:04:59 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403407 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Talkpool 7/8/2020 10:58 164:06:59 Power Power Failure (DC Converter Failure) Dc converter faulty. Spare not yet already collected at WH. ETR not provided yet INC391206 HDO314 CAZALE Ouest Ericsson 2G C Talkpool 7/10/2020 9:05 117:59:59 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed. Follow up is ongoing by Digicel RAN team INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 10:23 44:41:59 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406406 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 7/14/2020 8:26 22:38:59 RBS RBS Fault (RUS failure) Faulty RUS01B8 already collected. Replacement is planned for 7/14/2020. ETA not yet availavle INC406260 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/14/2020 8:26 22:38:59 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406408 HDN328 PARC CARACOL II Nord-Est Ericsson 2G D Talkpool 7/14/2020 8:30 22:34:59 RBS RBS Fault (RUS failure) The RUS01B3 collected was also defective. A new request has been made for another one INC406260 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/14/2020 8:40 22:24:59 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406421 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 7/14/2020 9:06 21:58:59 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC406551 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 7/14/2020 12:20 18:44:59 RBS RBS Fault (Indeterminate) DUG needed. Spare not yet available INC406563 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/14/2020 13:25 17:39:59 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC406734 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/14/2020 17:06 13:58:59 RBS RBS Fault (Indeterminate) Talkpool doesn't manage team to the site INC406450 HDC268 DESARMES Artibonite Ericsson 2G A Talkpool 7/14/2020 17:28 13:36:59 RBS RBS Fault (Indeterminate) Sector S down. Team is informed. ETA not yet available INC406791 HDC268 DESARMES Artibonite Ericsson 3G+LTE A Talkpool 7/14/2020 17:28 13:36:59 RBS RBS Fault (Indeterminate) Team is informed. ETA not yet available INC406691 HDO381 LEOGANE_DABORNE Ouest Ericsson 2G A Talkpool 7/14/2020 23:03 8:01:59 RBS RBS Fault (RUS failure) RUS01B3 is faulty , new spare requested for replacement INC406922 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 7/15/2020 5:26 1:38:59 RBS RBS Fault (Indeterminate) 900 MHz down. Team is informed. ETA not yet available Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC406730 HAIGA051 MORNE_CHATEAU Grande-Anse ZTE 2G+3G B Talkpool 7/14/2020 16:43 7/14/2020 19:52 3:09:00 4:00:00 Compliant Power Generator failure (Indeterminate) Loose contact at the AC alternator wire OK AC alternator wire was tight INC406730 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G C Talkpool 7/14/2020 16:43 7/14/2020 19:52 3:09:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HGA051 Cascaded Back in the air with the main site INC406730 HAIGA119 ROSEAUX_CITY Grande-Anse ZTE 2G+3G C Talkpool 7/14/2020 16:43 7/14/2020 19:52 3:09:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HGA051 Cascaded Back in the air with the main site INC406730 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G C Talkpool 7/14/2020 16:43 7/14/2020 19:52 3:09:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HGA051 Cascaded Back in the air with the main site INC406747 HAIDS215 COTEAUX Sud ZTE 2G B Talkpool 7/14/2020 18:12 7/14/2020 19:32 1:20:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Resolution details will be provided by concerned team INC406544 HAIGA130 PREVILE Grande-Anse ZTE 2G+3G B Talkpool 7/14/2020 11:34 7/14/2020 20:57 9:23:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temp due to lower connection of the radiator is defective Need to be justified Radiator connection has been swapped. INC406544 HAIGA150 PREVILE_II Grande-Anse ZTE 2G+3G B Talkpool 7/14/2020 11:34 7/14/2020 20:57 9:23:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HGA130 Cascaded Back in the air with the main site INC406544 HAIGA101 MORON Grande-Anse ZTE 2G+3G C Talkpool 7/14/2020 11:34 7/14/2020 20:57 9:23:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HGA130 Cascaded Back in the air with the main site INC406544 HAIGA100 MARFRANC Grande-Anse ZTE 2G+3G B Talkpool 7/14/2020 11:34 7/14/2020 20:57 9:23:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HGA130 Cascaded Back in the air with the main site INC406669 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/14/2020 20:40 7/14/2020 22:22 1:42:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Resolution details will be provided by concerned team INC406500 HAIGA156 GABRIEL Grande-Anse ZTE 2G B Talkpool 7/14/2020 21:48 7/14/2020 22:18 0:30:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HGA134 Cascaded Back in the air with the main site INC406500 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G B Talkpool 7/14/2020 14:26 7/14/2020 22:18 7:52:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Site was out of fuel Need to be justified After refuelling , the genset was restarted by the Power Team. INC406671 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G B Talkpool 7/14/2020 20:42 7/14/2020 22:40 1:58:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure OK The alarm has been restet and the ascot has been restarted INC406746 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 3G C Talkpool 7/14/2020 17:16 7/15/2020 1:27 8:11:00 4:00:00 Not Compliant Transmission Transmission (MMU failure) MMU failure Need to be justified MMU replaced INC406006 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/13/2020 12:02 7/15/2020 1:27 37:25:00 4:00:00 Not Compliant Power Generator Failure (Engine broken) Main tank empty Fuel Delivery Delay portable genset has been refilled INC406776 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/14/2020 22:20 7/15/2020 1:27 3:07:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site was running on commercial power INC406814 HAIDN001 BREDA Nord ZTE 2G+3G+LTE A Talkpool 7/15/2020 1:27 7/15/2020 5:17 3:50:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC406814 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 7/15/2020 1:27 7/15/2020 5:17 3:50:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDN001 Cascaded Site back in service with the main site INC406814 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 7/15/2020 1:27 7/15/2020 5:17 3:50:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDN001 Cascaded Site back in service with the main site INC406814 HAIDN037 BLUE_HILLS_COW Nord ZTE 2G+3G+LTE B Talkpool 7/15/2020 1:27 7/15/2020 5:17 3:50:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDN001 Cascaded Site back in service with the main site INC406814 HAIDN008 BELLE_PLAINE Nord ZTE 2G+3G C Talkpool 7/15/2020 1:27 7/15/2020 5:17 3:50:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDN001 Cascaded Site back in service with the main site INC406814 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Talkpool 7/15/2020 1:27 7/15/2020 5:17 3:50:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDN001 Cascaded Site back in service with the main site INC406814 HAIDN017 VAUDREUIL Nord ZTE 2G+3G+LTE A Talkpool 7/15/2020 1:27 7/15/2020 5:17 3:50:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDN001 Cascaded Site back in service with the main site INC406814 HAIDN313 LORY Nord ZTE 2G+3G C Talkpool 7/15/2020 1:27 7/15/2020 5:17 3:50:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDN001 Cascaded Site back in service with the main site INC406814 HAIDN021 ST_PHILOMENE Nord ZTE 2G+3G+LTE A Talkpool 7/15/2020 1:27 7/15/2020 5:17 3:50:00 4:00:00 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Compliant Dependent Affected by the Transmission issue at the main site Affected by HDN001 Cascaded Site back in service with the main site INC406814 HAIDN036 CITE_DU_PEUPLE Nord ZTE 2G+3G+LTE A Talkpool 7/15/2020 1:27 7/15/2020 5:17 3:50:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDN001 Cascaded Site back in service with the main site INC406814 HAIDN018 BAS_VERTIERES Nord ZTE 2G+3G+LTE A Talkpool 7/15/2020 1:27 7/15/2020 5:17 3:50:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDN001 Cascaded Site back in service with the main site INC406814 HAIDN010 BARRIERE_BOUTEILLE Nord ZTE 2G+3G+LTE A Talkpool 7/15/2020 1:27 7/15/2020 5:17 3:50:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDN001 Cascaded Site back in service with the main site INC406814 HAIDN042 TI SEZON Nord ZTE 2G+3G C Talkpool 7/15/2020 1:27 7/15/2020 5:17 3:50:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDN001 Cascaded Site back in service with the main site INC406814 HAIDN024 CITE_VERTIERES Nord ZTE 2G+3G+LTE A Talkpool 7/15/2020 1:27 7/15/2020 5:17 3:50:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDN001 Cascaded Site back in service with the main site INC406814 HAIDN003 VERTIERE Nord ZTE 2G+3G+LTE A Talkpool 7/15/2020 1:27 7/15/2020 5:17 3:50:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDN001 Cascaded Site back in service with the main site INC406814 HAIDN016 MORNE_ROUGE Nord ZTE 2G+3G+LTE A Talkpool 7/15/2020 1:27 7/15/2020 5:17 3:50:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDN001 Cascaded Site back in service with the main site INC406814 HAIDN039 BALAN Nord ZTE 2G+3G B Talkpool 7/15/2020 1:27 7/15/2020 5:17 3:50:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDN001 Cascaded Site back in service with the main site INC406814 HAIDN312 BALAN Nord ZTE 2G+3G C Talkpool 7/15/2020 1:27 7/15/2020 5:17 3:50:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDN001 Cascaded Site back in service with the main site INC406814 HAIDN271 CERCLE EN VILLE Nord ZTE 2G+3G C Talkpool 7/15/2020 1:27 7/15/2020 5:17 3:50:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDN001 Cascaded Site back in service with the main site INC406814 HDN208 LIMBE Nord Ericsson 3G A Talkpool 7/15/2020 1:27 7/15/2020 5:17 3:50:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDN001 Cascaded Site back in service with the main site INC406814 HDN245 BAS_LIMBE Nord Ericsson 3G B Talkpool 7/15/2020 1:27 7/15/2020 5:17 3:50:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDN001 Cascaded Site back in service with the main site INC406814 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/15/2020 1:27 7/15/2020 5:17 3:50:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDN001 Cascaded Site back in service with the main site INC406814 HDN221 PLAINE_DU_NORD Nord Ericsson 3G B Talkpool 7/15/2020 1:27 7/15/2020 5:17 3:50:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDN001 Cascaded Site back in service with the main site INC406814 HDN211 MILOT Nord Ericsson 3G B Talkpool 7/15/2020 1:27 7/15/2020 5:17 3:50:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDN001 Cascaded Site back in service with the main site INC406692 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/14/2020 23:02 7/15/2020 5:29 6:27:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) (Indeterminate) Cascaded Site back in service with the main site INC406917 HDN108 DESGRANGES Nord-Ouest Ericsson 2G A Talkpool 7/15/2020 4:48 7/15/2020 6:18 1:30:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN105 Cascaded Site back in service with the main site INC406917 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G+3G A Talkpool 7/15/2020 4:48 7/15/2020 6:18 1:30:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC406667 HAIDO291 DELMAS_3 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/14/2020 20:36 7/14/2020 23:08 2:32:00 4:00:00 Compliant Power Power Failure (Indeterminate) Fail to start due battery faulty OK Team restart genset with another battery. INC406684 HAIDO189 LA_PEPINIERE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/14/2020 21:50 7/14/2020 23:39 1:49:00 4:00:00 Compliant Power Generator failure (Low Voltage) Low voltage OK Team reset Huawei breaker and genset restarted. INC406722 HDO559 RUE _LAMY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/14/2020 16:06 7/15/2020 0:03 7:57:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Fail to start due battery faulty Need to be justified Team restart genset with another battery. INC406685 HAIDO480 Airport_II Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/14/2020 21:56 7/14/2020 22:30 0:34:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate. OK Back up with power building. INC406695 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/14/2020 23:01 7/15/2020 2:20 3:19:00 4:00:00 Compliant Power Generator failure (Low Voltage) Low voltage OK Team reset alarm and genset restarted. INC406806 HDO245 VILLAGE RAPATRIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/15/2020 0:40 7/15/2020 2:56 2:16:00 4:00:00 Compliant Power Generator failure (High temperature) High temp OK 1.5 gal coolant added and genset restarted. INC406799 COW028 SONAPI_COW_II Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/15/2020 2:17 7/15/2020 3:02 0:45:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate. OK Back up without any intervention from power team. INC406682 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/15/2020 0:36 7/15/2020 5:32 4:56:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Faulty head cylinder Spare Faulty head cylinder has been replaced. INC406682 HAIDO107 Port-au-Prince Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/15/2020 3:51 7/15/2020 5:32 1:41:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO525 Cascaded Back up with main site. INC406682 HAIDO673 Port-au-Prince Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/15/2020 3:51 7/15/2020 5:32 1:41:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO525 Cascaded Back up with main site. INC406682 HAIDO219 Port-au-Prince Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/15/2020 3:51 7/15/2020 5:32 1:41:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO525 Cascaded Back up with main site. INC406833 HAIDO456 JUVENAT_5 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/15/2020 3:40 7/15/2020 6:19 2:39:00 4:00:00 Compliant Power Generator failure (Indeterminate) Pending OK RCA and resolution are pending from the contractor. INC406833 HAIDO113 CANAPE-JUVENAT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/15/2020 3:40 7/15/2020 6:19 2:39:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO456 Cascaded Back up with main site. Cells - Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC406658 HDN253 K-FOU_CARACOL Nord-Est Ericsson 2G D Talkpool 7/14/2020 19:22 7/14/2020 22:17 2:55:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC406735 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 7/14/2020 17:14 7/14/2020 23:12 5:58:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC406186 HDN282 NAN MONBEM Nord Ericsson 2G D Digicel 7/13/2020 15:23 7/14/2020 23:56 32:33:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC404542 HDN260 PREVAL Nord Ericsson 2G B Talkpool 7/11/2020 9:30 7/15/2020 1:36 88:06:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by the TX issue at HDN244. Cascaded Site back in service with the main site Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 177 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 174 bytes Desc: image003.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.png Type: image/png Size: 178 bytes Desc: image004.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image005.png Type: image/png Size: 392 bytes Desc: image005.png URL: From Haiti.Noc at digicelgroup.com Wed Jul 15 06:57:41 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 15 Jul 2020 12:57:41 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM Message-ID: Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 11 7 6 16 40 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 25 6 1 0 29 ZTE 7 7 5 0 7 Huawei 4 4 4 0 4 Network 36 17 10 0 40 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 2 0 5 9 40 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 6/20/2020 19:38 589:14:21 Power Power Failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 227:38:14 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Digicel 7/9/2020 8:30 143:49:52 Transmission Transmission (Indeterminate) DUW replaced / License issue. BSS Team is aware and feedback expected from them INC404309 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 133:52:14 Power Generator failure (Faulty board) PC Board faulty. Spare requested. Follow up is ongoing INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 133:48:14 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 73:58:08 Power Generator failure (Indeterminate) Portable genset is out of fuel; TP team is on site for the refueling. INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 73:44:32 Power Generator Failure (Engine broken) Engine broken ,Talkpool has to provide the plan of recovery. INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/13/2020 8:33 48:19:13 Power Power Failure (Indeterminate) Team can't reach the site. Access is blocked by bandits. Next update to share when available INC406299 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 7/14/2020 7:56 24:23:44 RBS RBS Fault (DXU failure) DXU failed, need to be replaced, Follow up is ongoing by them INC406567 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B O&M FUEL 7/14/2020 13:29 18:44:06 Fuel Generator failure (Indeterminate) Fuel team has been informed since( July 15th 2020) at 8:08 am. ETR to be provided. INC406602 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/14/2020 14:18 17:54:47 Power Generator Failure (Engine Knocking ) Engine broken ,Talkpool has to provide the plan of recovery INC406624 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D O&M Fuel 7/14/2020 15:10 17:10:14 Fuel Generator failure (Fuel issue) Fuel team has been informed 7/14/2020 11:12 PM. ETR to be provided by them INC406736 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/14/2020 17:18 15:02:14 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC406646 HDO442 CASSIS Ouest Ericsson 2G D Talkpool 7/14/2020 17:26 14:53:56 Power Generator failure (Indeterminate) Team is informed, but they cannot reach the site due red zone. ETA: 8:30 AM INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/14/2020 19:18 12:55:08 Power Power Failure (Solar System failure) Solar system failed, Site will back on air with solar power INC406752 HDO098 PERNIER_48 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/14/2020 20:15 12:37:21 Power Power Failure (Indeterminate) Team is working on site INC406662 HDC260 DESSALINES Artibonite Ericsson 2G+3G A Talkpool 7/14/2020 20:18 12:01:53 Power Generator failure (Indeterminate) Team cannot cross the KAFOUFEY area before the arrival of a police backup because of thief and armed INC406662 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 7/14/2020 20:18 12:01:53 Dependent Affected by the power issue at the main site Affected by HDC260 INC406662 HDC296 BOIS_MARIE Artibonite Ericsson 2G D Talkpool 7/14/2020 20:18 12:01:53 Dependent Affected by the power issue at the main site Affected by HDC260 INC406674 HDO440 DUMAY Ouest Ericsson 2G D Talkpool 7/14/2020 20:58 11:21:51 Dependent Affected by the power issue at the main site Affected by HDO098 INC406451 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/14/2020 21:40 11:12:21 Power Power Failure (Indeterminate) Team cannot reach site due conflict between armed bandits in the area. More update will be share once available. INC406678 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/14/2020 21:10 11:09:51 Power Generator failure (Indeterminate) Site is running on Commercial power INC406776 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/14/2020 21:10 11:09:51 Dependent Affected by the power issue at the main site Affected by HDN153 INC406754 HAIDO630 FONTAMARA27_RUE_CHARITE Ouest ZTE 2G+3G+LTE B Talkpool 7/14/2020 23:44 9:08:21 Power Power Failure (Indeterminate) Team cannot provide any update for the site INC406807 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:02 7:11:08 Power Generator failure (Indeterminate) Backup genset out of fuel , ETR to be provide by TP Team. INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 6:55:08 Power Power Failure (Solar System failure) Solar system failed, Site will back on air with solar power INC406831 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/15/2020 3:26 4:53:56 Power Generator failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing INC406925 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 3G C Talkpool 7/15/2020 5:54 2:25:56 Transmission Transmission (MMU failure) Faulty MMU, spare need to be replaced. Follow up is ongoing ETR not provided yet. INC406657 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/15/2020 6:02 2:17:55 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC406657 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/15/2020 6:02 2:17:55 Dependent Affected by the power issue at the main site Affected by HDC318 INC406089 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/15/2020 6:02 2:17:55 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406926 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE B Talkpool 7/15/2020 6:28 1:51:16 Power Generator failure (Indeterminate) Team is waiting for the access. INC406926 HDO323 BELANTON Ouest Ericsson 2G A Talkpool 7/15/2020 6:28 1:51:16 Dependent Affected by the power issue at the main site Affected by HDO343 INC406926 HDO331 PETIT_BOIS Ouest Ericsson 2G A Talkpool 7/15/2020 6:28 1:51:16 Dependent Affected by the power issue at the main site Affected by HDO343 INC406926 HDO324 LA _MARDELLE Ouest Ericsson 2G A Talkpool 7/15/2020 6:28 1:51:16 Dependent Affected by the power issue at the main site Affected by HDO343 INC406926 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 7/15/2020 6:28 1:51:16 Dependent Affected by the power issue at the main site Affected by HDO343 INC406846 HAIGA138 KFOU_DEZOMO_DAME MARIE Sud ZTE 2G+3G C Talkpool 7/15/2020 6:25 1:48:08 Power Generator failure (Indeterminate) Backup genset out of fuel , ETR to be provide by TP Team INC406854 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/15/2020 7:24 1:28:21 Power Power Failure (Indeterminate) Team has been informed , ETA 10:30 AM INC406926 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/15/2020 6:56 1:23:16 Power Generator failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing INC406857 HAIDO319 SOURCE_MATELAS Ouest Huawei 2G+3G+LTE A Talkpool 7/15/2020 7:44 0:35:16 Power Generator failure (Indeterminate) Team has informed. ETA not provided yet. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 15 07:41:57 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 15 Jul 2020 13:41:57 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM Message-ID: Hello All, Received the NOC hourly report done at 9:00 AM Sites off air by Class Class A B C D Total Total 9 5 4 11 29 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 19 3 1 0 20 ZTE 6 6 5 1 6 Huawei 3 3 3 0 3 Network 28 12 9 1 29 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 19 2 0 2 6 29 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 6/20/2020 19:38 590:02:24 Power Power Failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 228:58:24 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC404309 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 135:12:24 Power Generator failure (Faulty board) PC Board faulty. Spare requested. Follow up is ongoing INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 135:08:24 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 75:25:24 Power Generator failure (Indeterminate) Portable genset is out of fuel; TP team is on site for the refueling. INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 75:12:24 Power Generator Failure (Engine broken) Engine broken ,Talkpool has to provide the plan of recovery. INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/13/2020 8:33 49:07:24 Power Power Failure (Indeterminate) Team can't reach the site. Access is blocked by bandits. Next update to share when available INC406567 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B O&M FUEL 7/14/2020 13:29 20:11:24 Fuel Generator failure (Fuel issue) Fue team has been informed since( July 15th 2020) at 8:08 am. ETR to be provided. INC406602 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/14/2020 14:18 19:22:24 Power Generator Failure (Engine Knocking ) Engine broken ,Talkpool has to provide the plan of recovery INC406624 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D O&M Fuel 7/14/2020 15:10 18:30:24 Fuel Generator failure (Fuel issue) Fuel team has been informed 7/14/2020 11:12 PM. ETR to be provided by them INC406736 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/14/2020 17:18 16:22:24 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC406646 HDO442 CASSIS Ouest Ericsson 2G D Talkpool 7/14/2020 17:26 16:14:24 Power Generator failure (Indeterminate) Team is informed, but they cannot reach the site due red zone. ETA: 8:30 AM INC406752 HDO098 PERNIER_48 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/14/2020 20:15 13:25:24 Power Power Failure (Indeterminate) Team is working on site INC406674 HDO440 DUMAY Ouest Ericsson 2G D Talkpool 7/14/2020 20:58 12:42:24 Dependent Affected by the power issue at the main site Affected by HDO098 INC406678 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/14/2020 21:10 12:30:24 Power Generator failure (Indeterminate) Site is running on Commercial power INC406754 HAIDO630 FONTAMARA27_RUE_CHARITE Ouest ZTE 2G+3G+LTE B Talkpool 7/14/2020 23:44 9:56:24 Power Power Failure (Indeterminate) Team is on site INC406807 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:02 8:38:24 Power Generator failure (Indeterminate) Backup genset out of fuel , ETA 10:30 AM. INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 8:22:24 Power Power Failure (Solar System failure) Solar system failed, Site will back on air with solar power INC406657 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/15/2020 6:02 3:38:24 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC406657 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/15/2020 6:02 3:38:24 Dependent Affected by the power issue at the main site Affected by HDC318 INC406089 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/15/2020 6:02 3:38:24 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406926 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE B Talkpool 7/15/2020 6:28 3:12:24 Power Generator failure (Indeterminate) Team is working on the site. INC406926 HDO323 BELANTON Ouest Ericsson 2G A Talkpool 7/15/2020 6:28 3:12:24 Dependent Affected by the power issue at the main site Affected by HDO343 INC406926 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 7/15/2020 6:28 3:12:24 Dependent Affected by the power issue at the main site Affected by HDO343 INC406926 HDO324 LA _MARDELLE Ouest Ericsson 2G A Talkpool 7/15/2020 6:28 3:12:24 Dependent Affected by the power issue at the main site Affected by HDO343 INC406926 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 7/15/2020 6:28 3:12:24 Dependent Affected by the power issue at the main site Affected by HDO343 INC406926 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/15/2020 6:56 2:44:24 Power Generator failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing INC406854 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 7/15/2020 7:24 2:16:24 Power Power Failure (Indeterminate) Team has been informed , ETA 10:30 AM INC406857 HAIDO319 SOURCE_MATELAS Ouest Huawei 2G+3G+LTE A Talkpool 7/15/2020 7:44 1:56:24 Power Generator failure (Indeterminate) Team has informed. ETA : 11:00 AM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G C 5-May-20 Security_Access Access available, Fuel team waiting for Genset swapping and plumbing completed before proceeding with the refueling Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 15 07:53:02 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 15 Jul 2020 13:53:02 +0000 Subject: [Rantt] Partially_Down__Sites_REPORT in the network for 9:00 AM References: Message-ID: Hello All, Please receive below the report for partially down sites in the network for 9:00 AM Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 776:25:09 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel T team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 650:28:09 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 334:16:09 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 190:01:09 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 189:51:09 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403407 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Talkpool 7/8/2020 10:58 166:53:09 Power Power Failure (DC Converter Failure) Dc converter faulty. Spare not yet already collected at WH. ETR not provided yet INC391206 HDO314 CAZALE Ouest Ericsson 2G C Talkpool 7/10/2020 9:05 120:46:09 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed. Follow up is ongoing by Digicel RAN team INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 10:23 47:28:09 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406406 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 7/14/2020 8:26 25:25:09 RBS RBS Fault (RUS failure) Faulty RUS01B8 already collected. ETA:10h30 AM INC406260 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/14/2020 8:26 25:25:09 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406408 HDN328 PARC CARACOL II Nord-Est Ericsson 2G D Talkpool 7/14/2020 8:30 25:21:09 RBS RBS Fault (RUS failure) The RUS01B3 collected was also defective. A new request has been made for another one INC406260 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/14/2020 8:40 25:11:09 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406421 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 7/14/2020 9:06 24:45:09 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC406551 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 7/14/2020 12:20 21:31:09 RBS RBS Fault (Indeterminate) DUG needed. Spare not yet available INC406563 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/14/2020 13:25 20:26:09 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC406734 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/14/2020 17:06 16:45:09 RBS RBS Fault (Indeterminate) Team is on site waiting for access . Follow up is ongoing INC406450 HDC268 DESARMES Artibonite Ericsson 2G A Talkpool 7/14/2020 17:28 16:23:09 RBS RBS Fault (Indeterminate) Sector S down. Team is informed. ETA:10 h50 AM INC406791 HDC268 DESARMES Artibonite Ericsson 3G+LTE A Talkpool 7/14/2020 17:28 16:23:09 RBS RBS Fault (Indeterminate) Team is already dispatched . ETA :10h50 AM INC406691 HDO381 LEOGANE_DABORNE Ouest Ericsson 2G A Talkpool 7/14/2020 23:03 10:48:09 RBS RBS Fault (RUS failure) RUS01B3 is faulty , new spare requested for replacement INC406944 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 7/15/2020 8:02 1:49:09 RBS RBS Fault (Indeterminate) Team is informed, ETA not yet available. INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/15/2020 8:50 1:01:09 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 15 07:55:30 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 15 Jul 2020 13:55:30 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for 9:00 AM Message-ID: Dear All, There are no sites reported RUNNING ON BATTERY in the Network for 9:00 AM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 15 09:37:44 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 15 Jul 2020 15:37:44 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 7 5 5 5 22 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 9 2 1 0 10 ZTE 6 6 4 0 6 Huawei 6 6 6 1 6 Network 21 14 11 1 22 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 18 1 0 2 1 22 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 6/20/2020 19:38 591:58:30 Power Power Failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 230:54:30 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC404309 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 137:08:30 Power Generator failure (Faulty board) PC Board faulty. Spare requested. Follow up is ongoing INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 137:04:30 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 77:21:30 Power Generator failure (Indeterminate) Portable genset has been installed; but the power capacity is to low to support the site. INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 77:08:30 Power Generator Failure (Engine broken) Engine broken ,Talkpool has to provide the plan of recovery. INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/13/2020 8:33 51:03:30 Power Power Failure (Indeterminate) Team can't reach the site. Access is blocked by bandits. Next update to share when available INC406567 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 7/14/2020 13:29 22:07:30 Power Power Failure (Indeterminate) Refueling done, but site remains down. TP team has been informed; ETA 12:20 pm. INC406602 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/14/2020 14:18 21:18:30 Power Generator Failure (Engine Knocking ) Engine broken ,Talkpool has to provide the plan of recovery INC406624 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D O&M Fuel 7/14/2020 15:10 20:26:30 Fuel Generator failure (Fuel issue) Fuel team has been informed 7/14/2020 11:12 PM. ETR to be provided by them INC406674 HDO440 DUMAY Ouest Ericsson 2G D Talkpool 7/14/2020 20:58 14:38:30 Power Generator failure (Indeterminate) Team has informed. ETA : 11:40 AM INC406807 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:02 10:34:30 Power Generator failure (Indeterminate) ETA 10:30 am expired; new update is still expected from TP. INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 10:18:30 Power Power Failure (Solar System failure) Solar system failed, Site should be back on air with solar power INC406926 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/15/2020 6:56 4:40:30 Power Generator failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing INC406857 HAIDO319 SOURCE_MATELAS Ouest Huawei 2G+3G+LTE A Talkpool 7/15/2020 7:44 3:52:30 Power Generator failure (Indeterminate) Team is working on the site. INC406873 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/15/2020 9:07 2:29:30 Power Power Failure (Indeterminate) Team is waiting for access INC406883 HAIGA113 PESTEL Grande-Anse ZTE 2G+3G C Talkpool 7/15/2020 9:26 2:10:30 Power Power Failure (Indeterminate) Team has been informed; ETA 11:30 am. INC406962 HDO221 4_AVE_BOLOSSE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/15/2020 9:32 2:04:30 Power Power Failure (Indeterminate) Team is waiting for access INC406859 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/15/2020 9:33 2:03:30 Power Power Failure (Indeterminate) Team cannot attend the site due to gunshots, waiting for next update INC407013 HDO687 HAUT_PACOT_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/15/2020 10:44 0:52:30 Power Power Failure (Indeterminate) Team has been informed , ETA 12:05 PM INC407013 HDO613 RUE ARMAND HOLLY_DEBUSSY Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/15/2020 10:44 0:52:30 Dependent Affected by the power issue at the main site Affected by HDO687 INC406974 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/15/2020 10:48 0:48:30 Power Power Failure (Indeterminate) Team has been informed , ETA 12:30 PM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 15 10:40:28 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 15 Jul 2020 16:40:28 +0000 Subject: [Rantt] Partially_Down__Sites_REPORT in the network for 12:00 PM In-Reply-To: References: Message-ID: Hello All, Please receive below the report for partially down sites in the network for 12:00 PM Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 779:12:56 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel T team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 653:15:56 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 337:03:56 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 192:48:56 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 192:38:56 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403407 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Talkpool 7/8/2020 10:58 169:40:56 Power Power Failure (DC Converter Failure) Dc converter faulty. Spare not yet already collected at WH. ETR not provided yet INC391206 HDO314 CAZALE Ouest Ericsson 2G C Talkpool 7/10/2020 9:05 123:33:56 Power Power Failure (E-power system fail) HPU can't supply 2601 Cabinet , Swapping needed. Follow up is ongoing by Digicel RAN team INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 10:23 50:15:56 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406260 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/14/2020 8:26 28:12:56 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406408 HDN328 PARC CARACOL II Nord-Est Ericsson 2G D Talkpool 7/14/2020 8:30 28:08:56 RBS RBS Fault (RUS failure) The RUS01B3 collected was also defective. A new request has been made for another one INC406260 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/14/2020 8:40 27:58:56 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406421 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 7/14/2020 9:06 27:32:56 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC406563 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/14/2020 13:25 23:13:56 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC406736 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/14/2020 17:18 19:20:56 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406450 HDC268 DESARMES Artibonite Ericsson 2G A Talkpool 7/14/2020 17:28 19:10:56 RBS RBS Fault (Indeterminate) Sector S down. Team is informed. New ETA:12 h40 AM INC406791 HDC268 DESARMES Artibonite Ericsson 3G+LTE A Talkpool 7/14/2020 17:28 19:10:56 RBS RBS Fault (Indeterminate) Team is already dispatched . ETA :12h40 AM INC406691 HDO381 LEOGANE_DABORNE Ouest Ericsson 2G A Talkpool 7/14/2020 23:03 13:35:56 RBS RBS Fault (RUS failure) RUS01B3 is faulty , new spare requested for replacement INC406089 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/15/2020 6:02 6:36:56 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/15/2020 8:50 3:48:56 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 15 10:42:31 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 15 Jul 2020 16:42:31 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for 12:00 PM Message-ID: Dear All, There are no sites reported RUNNING ON BATTERY in the Network for 12:00 PM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 15 12:39:24 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 15 Jul 2020 18:39:24 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM Message-ID: Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 9 8 4 2 23 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 5 2 1 0 6 ZTE 9 9 7 0 9 Huawei 8 8 8 2 8 Network 22 19 16 2 23 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 16 1 0 4 2 23 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 7/1/2020 9:01 341:04:37 Power Power Failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 233:44:57 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 139:54:57 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 79:58:30 Power Generator failure (Indeterminate) Portable genset has been installed; but the power capacity is too low to support the site. INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 79:44:54 Power Generator Failure (Engine broken) Engine broken ,Talkpool has to provide the plan of recovery INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/13/2020 8:33 53:32:29 Power Power Failure (Indeterminate) Team can't reach the site. Access is blocked by bandits. Next update to share when available INC406602 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/14/2020 14:18 23:55:09 Power Generator Failure (Engine Knocking ) Engine broken ,Talkpool has to provide the plan of recovery INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 12:55:30 Power Power Failure (Solar System failure) Solar system failed, Site should be back on air with solar energy. Meanwhile, TP has been informed, to send a team to check. INC406926 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/15/2020 6:56 7:29:59 Power Generator failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing INC407013 HDO687 HAUT_PACOT_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/15/2020 10:44 3:21:37 Transmission Transmission (Fiber issue) No power issue founf at HDO687, fiber team has been informed to check the link HDO047-HDO678 INC407013 HDO613 RUE ARMAND HOLLY_DEBUSSY Port-au-Prince Huawei 2G+3G+LTE+TDD B Talkpool 7/15/2020 10:44 3:21:37 Transmission Transmission (Fiber issue) No power issue founf at HDO687, fiber team has been informed to check the link HDO047-HDO678 INC406974 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/15/2020 10:48 3:17:37 Power Power Failure (Indeterminate) Team is working on site INC407034 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/15/2020 12:08 1:57:37 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/15/2020 12:48 PM , ETR to be provided INC407036 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/15/2020 12:26 1:39:37 Power Power Failure (Indeterminate) Team is waiting for access INC407036 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/15/2020 12:26 1:39:37 Power Power Failure (Indeterminate) Affected by HDO592 INC406997 HAIDO051 MORNE_BRUN Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/15/2020 12:28 1:37:37 Power Power Failure (Indeterminate) Team is waiting for access INC407037 HDO675 SAINT MARTIN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/15/2020 12:39 1:26:37 Power Power Failure (Indeterminate) ETA expired , waiting for next update INC407041 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 7/15/2020 13:06 1:06:36 Power Power Failure (Indeterminate) Team has been informed; ETA 3:15 pm. INC407045 HAIDO013 DIQUINI PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/15/2020 13:06 0:59:37 Power Power Failure (Indeterminate) Team has been informed , ETA not yet available INC407049 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B Talkpool 7/15/2020 13:22 0:51:29 Power Power Failure (Indeterminate) Team has been informed; ETA 2:20 pm. INC407049 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B Talkpool 7/15/2020 13:22 0:51:29 Dependent Affected by the power issue at the main site Affected by HDS118 INC407049 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 7/15/2020 13:22 0:51:29 Dependent Affected by the power issue at the main site Affected by HDS118 INC407112 HAIDO170 CITE_SIMON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/15/2020 13:35 0:30:37 Power Power Failure (Indeterminate) Team has been informed , ETA not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 15 12:44:42 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 15 Jul 2020 18:44:42 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network for 2:00 PM Message-ID: Hello All, Please receive below the report for partially down sites in the network for 2:00 PM Cells out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 780:46:04 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel T team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 654:50:20 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 338:38:20 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 194:23:20 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 194:13:20 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403407 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Talkpool 7/8/2020 10:58 171:14:04 Power Power Failure (DC Converter Failure) Dc converter faulty. Spare not yet already collected at WH. ETR not provided yet INC391206 HDO314 CAZALE Ouest Ericsson 2G C Talkpool 7/10/2020 9:05 125:08:20 Power Power Failure (E-power system fail) HPU can't supply 2601 Cabinet , Swapping needed. Follow up is ongoing by Digicel RAN team INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 10:23 51:50:20 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406260 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/14/2020 8:26 29:47:20 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406408 HDN328 PARC CARACOL II Nord-Est Ericsson 2G D Talkpool 7/14/2020 8:30 29:43:20 RBS RBS Fault (RUS failure) The RUS01B3 collected was also defective. A new request has been made for another one INC406260 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/14/2020 8:40 29:33:20 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406421 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 7/14/2020 9:06 29:07:20 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC406563 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/14/2020 13:25 24:48:20 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC406736 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/14/2020 17:18 20:55:20 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406691 HDO381 LEOGANE_DABORNE Ouest Ericsson 2G A Talkpool 7/14/2020 23:03 15:09:04 RBS RBS Fault (RUS failure) RUS01B3 is faulty , new spare requested for replacement INC406089 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/15/2020 6:02 8:11:20 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/15/2020 8:50 5:22:04 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC407050 HDC268 MAROUGE Centre Ericsson 3G D Talkpool 7/15/2020 13:42 0:31:20 RBS RBS Fault (Indeterminate) Team is already dispatched . ETA to be provided Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 15 12:46:40 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 15 Jul 2020 18:46:40 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for 2:00 PM Message-ID: Dear All, Please receive below the report about the site Running on battery in the network for 2:00 PM Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary comments INC407055 HAIDC018 VENOTTE Artibonite Huawei B Talkpool 7/15/2020 14:03 0:09:41 Power Power Failure (Indeterminate) Team is already informed . ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 15 14:42:53 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 15 Jul 2020 20:42:53 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM Message-ID: Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 8 9 4 2 23 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 5 2 1 0 6 ZTE 8 8 6 0 8 Huawei 9 9 9 0 9 Network 22 19 16 0 23 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 16 1 0 2 4 23 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 7/1/2020 9:01 343:04:19 Power Power Failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 235:24:39 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 141:34:39 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 82:20:27 Power Generator failure (Indeterminate) Portable genset has been installed; but the power capacity is too low to support the site. INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 82:06:51 Power Generator Failure (Engine broken) Engine broken ,Talkpool has to provide the plan of recovery INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/13/2020 8:33 55:32:11 Power Power Failure (Indeterminate) Team can't reach the site. Access is blocked by bandits. Next update to share when available INC406602 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/14/2020 14:18 26:17:06 Power Generator Failure (Engine Knocking ) Engine broken ,Talkpool has to provide the plan of recovery INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 15:17:27 Power Power Failure (Solar System failure) The solar system has broken down due to bad weather in the region; The site should be back on the air with solar energy. INC406926 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/15/2020 6:56 9:09:41 Power Generator failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing INC407034 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/15/2020 12:08 3:57:19 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/15/2020 12:48 PM , ETR to be provided INC407036 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/15/2020 12:26 3:39:19 Power Power Failure (Indeterminate) Team is on site performing genset swapping INC407036 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/15/2020 12:26 3:39:19 Power Power Failure (Indeterminate) Affected by HDO592 INC407037 HDO675 SAINT MARTIN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/15/2020 12:39 3:26:19 Power Power Failure (Indeterminate) Team is on site INC407049 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B Talkpool 7/15/2020 13:22 3:13:26 Power Power Failure (Indeterminate) Site suspected down for fuel; however TP needs to rectify the HPU before refueling. INC407049 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B Talkpool 7/15/2020 13:22 3:13:26 Dependent Affected by the power issue at the main site Affected by HDS118 INC407049 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 7/15/2020 13:22 3:13:26 Dependent Affected by the power issue at the main site Affected by HDS118 INC407112 HAIDO170 CITE_SIMON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/15/2020 13:35 2:30:19 Power Power Failure (Indeterminate) Team cannot provide any update for the site INC407123 HAIDO491 COTE_DE_PLAGE_28 Port-au-Prince ZTE 2G+3G B Talkpool 7/15/2020 14:05 2:00:19 Power Power Failure (Indeterminate) Team has been informed , ETA 4:30 PM INC407066 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/15/2020 14:45 1:20:19 Power Power Failure (Indeterminate) Team has been informed , ETA not yet available INC407066 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/15/2020 14:45 1:20:19 Dependent Affected by the power issue at the main site Affected by HDO200 INC407066 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/15/2020 14:45 1:20:19 Dependent Affected by the power issue at the main site Affected by HDO200 INC407135 HAIDO255 VILLAGE_SILOE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/15/2020 14:45 1:20:19 Power Power Failure (Indeterminate) Team has been informed , ETA4:45 PM INC407062 HAIDO186 TI_PLACE_CAZEAU Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/15/2020 15:49 0:16:19 Power Power Failure (Indeterminate) Team has been informed , ETA not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 15 16:08:32 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 15 Jul 2020 22:08:32 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for 6:00 PM Message-ID: Dear All, Please receive below the report about the site Running on battery in the network for 6:00 PM Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary comments INC407164 HAIDO169 L'UNION_MATERIAUX Port-au-Prince Huawei D Talkpool 7/15/2020 17:28 0:31:29 Power Power Failure (Indeterminate) Team has been informed , ETA 7:00 PM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 15 16:51:23 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 15 Jul 2020 22:51:23 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network for 6:00 PM Message-ID: Hello All, Please receive below the report for partially down sites in the network for 6:00 PM Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 784:34:26 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel T team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 658:46:18 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 342:34:18 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 198:19:18 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 198:09:18 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403407 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Talkpool 7/8/2020 10:58 175:02:26 Power Power Failure (DC Converter Failure) Dc converter faulty. Spare not yet already collected at WH. ETR not provided yet INC391206 HDO314 CAZALE Ouest Ericsson 2G C Talkpool 7/10/2020 9:05 129:04:18 Power Power Failure (E-power system fail) HPU can't supply 2601 Cabinet , Swapping needed. Follow up is ongoing by Digicel RAN team INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 10:23 55:46:18 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406260 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/14/2020 8:26 33:43:18 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406408 HDN328 PARC CARACOL II Nord-Est Ericsson 2G D Talkpool 7/14/2020 8:30 33:39:18 RBS RBS Fault (RUS failure) The RUS01B3 collected was also defective. A new request has been made for another one INC406260 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/14/2020 8:40 33:29:18 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406421 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 7/14/2020 9:06 33:03:18 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC406563 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/14/2020 13:25 28:44:18 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC406736 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/14/2020 17:18 24:51:18 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406691 HDO381 LEOGANE_DABORNE Ouest Ericsson 2G A Talkpool 7/14/2020 23:03 18:57:26 RBS RBS Fault (RUS failure) RUS01B3 is faulty , new spare requested for replacement INC406089 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/15/2020 6:02 12:07:18 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/15/2020 8:50 9:10:26 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC407050 HDC268 MAROUGE Centre Ericsson 3G D Talkpool 7/15/2020 13:42 4:27:18 RBS RBS Fault (Indeterminate) Talkpool is not managed the team to reach the site INC407057 HDO361 FONDWA Ouest Ericsson 2G C Talkpool 7/15/2020 14:02 3:58:26 RBS RBS Fault (Indeterminate) Talkpool is not able to provide update. Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 15 17:29:11 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 15 Jul 2020 23:29:11 +0000 Subject: [Rantt] NOC SITE REPORT updated for this July 15th, 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this July 15th, 2020 till 7:00 PM > Special issue Status Ticket # Node(S) Date/time down Date/time UP Duration SLA Service Level Agreement Assigned Group Description Impact Root cause Comments ONGOING INC406610 Fiber 7/14/20 14:01 N/A N/A N/A N/A Talkpool_FON Fiber cut between VIGIE (SDH008) - MORNE_CABRIT(SDH016) No impact Tree cutting Team is still working to clear the attenuation on the link SDH008-SDH016. They are clearing the last point now. More update will follow Status Ticket # Node(S) Date/time down Date/time UP Duration SLA Service Level Agreement Assigned Group Description Impact Root cause Comments RESOLVED INC407164 HDN162 7/15/2020 15:50 7/15/2020 17:23 1:33:00 4:00:00 Compliant Talkpool 6(2G) sites totally down, 1 (2G) site partially down and 2(3G) sites down in North area due to power issue at HDN162 (MORNE_ESTHERE) 14.3 K subscribers affected Indeterminate HDN162 and all affected sites are back on air. RCA and solution details will be shared later. > Planned Work ? No planned work during this shift > Products and Service ? No Product and Services during this shift > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 7/1/2020 9:01 346:00:29 Power Power Failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 238:17:07 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 144:27:07 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 84:41:38 Power Generator failure (Indeterminate) Portable genset has been installed; but the power capacity is too low to support the site. INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 84:28:02 Power Generator Failure (Engine broken) Engine broken ,Talkpool has to provide the plan of recovery INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/13/2020 8:33 58:28:21 Power Power Failure (Indeterminate) Team can't reach the site. Access is blocked by bandits. Next update to share when available INC406602 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/14/2020 14:18 28:38:17 Power Generator Failure (Engine Knocking ) Engine broken ,Talkpool has to provide the plan of recovery INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 17:38:38 Power Power Failure (Solar System failure) The solar system has broken down due to bad weather in the region; The site should be back on the air with solar energy. INC407123 HAIDO491 COTE_DE_PLAGE_28 Port-au-Prince ZTE 2G+3G B Talkpool 7/15/2020 14:05 4:56:29 Power Generator Failure (Alternator Failure) DC Alternator Faulty , follow up is ongoing INC407095 HDC211 MIREBALAIS Centre Ericsson 3G A Talkpool 7/15/2020 16:36 2:22:09 Transmission Transmission (Indeterminate) Team has been informed. ETA expired, new ETA not provided yet. INC407095 HDC201 MONT_CARMEL Centre Ericsson 3G A Talkpool 7/15/2020 16:36 2:22:09 Dependent Affected by the power issue at the main site Affected by HDC211 INC407095 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 7/15/2020 16:36 2:22:09 Dependent Affected by the power issue at the main site Affected by HDC211 INC407174 HDC270 CRETE_A_PIEROT Artibonite Ericsson 2G+3G B Talkpool 7/15/2020 17:50 1:08:09 Power Generator failure (Indeterminate) Team has been informed. ETA: 8:10 PM INC407178 HDS317 MARGUERITTE_MARE_BRIOLE Sud-Est Ericsson 2G D Talkpool 7/15/2020 18:02 0:54:19 Power Power Failure (Indeterminate) Team has been informed; ETA 9:00 pm INC407179 HDO414 BELLEVUE Ouest Ericsson 2G C Talkpool 7/15/2020 18:06 0:50:17 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. INC407184 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G A Talkpool 7/15/2020 18:18 0:40:09 Power Generator failure (Indeterminate) Team has been informed. ETA not provided yet. INC407184 HDN108 DESGRANGES Nord-Ouest Ericsson 2G A Talkpool 7/15/2020 18:18 0:40:09 Dependent Affected by the power issue at the main site [https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif] Affected by HDN105 INC407221 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 7/15/2020 18:32 0:26:09 Power Generator failure (Indeterminate) Team has been informed. ETA: 8:45 PM Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 784:34:26 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel T team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 658:46:18 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 342:34:18 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 198:19:18 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 198:09:18 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403407 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Talkpool 7/8/2020 10:58 175:02:26 Power Power Failure (DC Converter Failure) Dc converter faulty. Spare not yet already collected at WH. ETR not provided yet INC391206 HDO314 CAZALE Ouest Ericsson 2G C Talkpool 7/10/2020 9:05 129:04:18 Power Power Failure (E-power system fail) HPU can't supply 2601 Cabinet , Swapping needed. Follow up is ongoing by Digicel RAN team INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 10:23 55:46:18 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406260 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/14/2020 8:26 33:43:18 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406408 HDN328 PARC CARACOL II Nord-Est Ericsson 2G D Talkpool 7/14/2020 8:30 33:39:18 RBS RBS Fault (RUS failure) The RUS01B3 collected was also defective. A new request has been made for another one INC406260 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/14/2020 8:40 33:29:18 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406421 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 7/14/2020 9:06 33:03:18 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC406563 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/14/2020 13:25 28:44:18 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC406736 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/14/2020 17:18 24:51:18 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406691 HDO381 LEOGANE_DABORNE Ouest Ericsson 2G A Talkpool 7/14/2020 23:03 18:57:26 RBS RBS Fault (RUS failure) RUS01B3 is faulty , new spare requested for replacement INC406089 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/15/2020 6:02 12:07:18 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/15/2020 8:50 9:10:26 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC407050 HDC268 MAROUGE Centre Ericsson 3G D Talkpool 7/15/2020 13:42 4:27:18 RBS RBS Fault (Indeterminate) Talkpool is not managed the team to reach the site INC407057 HDO361 FONDWA Ouest Ericsson 2G C Talkpool 7/15/2020 14:02 3:58:26 RBS RBS Fault (Indeterminate) Talkpool is not able to provide update. Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC406925 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 3G C Talkpool 7/15/2020 5:54 7/15/2020 8:49 2:55:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by the link between HDC240-HDC215 OK The Faulty MMU was changed and site recovered. INC403908 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Digicel 7/9/2020 8:30 7/15/2020 8:34 144:04:00 4:00:00 Not Compliant RBS RBS Fault (DUW failure) (DUW failure) Need to be justified DWU replaced INC406299 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 7/14/2020 7:56 7/15/2020 6:30 22:34:00 4:00:00 Not Compliant RBS RBS Fault (DXU failure) (DXU failure) Need to be justified DXU has been replaced INC406662 HDC260 DESSALINES Artibonite Ericsson 2G+3G A Talkpool 7/14/2020 20:18 7/15/2020 9:00 12:42:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) water consumption, back and front seal faulty Need to be justified 1 gal of water added INC406662 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 7/14/2020 20:18 7/15/2020 9:00 12:42:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Expected to be restored with HDC260 Cascaded Site back in service with the main site INC406662 HDC296 BOIS_MARIE Artibonite Ericsson 2G D Talkpool 7/14/2020 20:18 7/15/2020 9:00 12:42:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Expected to be restored with HDC260 Cascaded Site back in service with the main site INC406831 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/15/2020 3:26 7/15/2020 9:06 5:40:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Portable genset is out of fuel Fuel Delivery Delay Site back on air after refueling INC406776 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/14/2020 21:10 7/15/2020 11:03 13:53:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system fail Need to be justified Back up with sunrise. INC406657 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/15/2020 6:02 7/15/2020 10:17 4:15:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system fail Need to be justified Back up with sunrise. INC406657 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/15/2020 6:02 7/15/2020 10:17 4:15:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Expected to be restored with HDC318 Cascaded Site back in service with the main site INC406678 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/14/2020 21:10 7/15/2020 11:05 13:55:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) (Indeterminate) Need to be justified Site back on air with commercial power INC406926 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE B Talkpool 7/15/2020 6:28 7/15/2020 9:48 3:20:00 4:00:00 Compliant Power Generator failure(Emergency Stop Button Pressed ) Emergency stop presed OK Add 1 gallon reset button, restart INC406926 HDO323 BELANTON Ouest Ericsson 2G A Talkpool 7/15/2020 6:28 7/15/2020 9:48 3:20:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Expected to be restored with HDO343 Cascaded Site back in service with the main site INC406926 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 7/15/2020 6:28 7/15/2020 9:48 3:20:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Expected to be restored with HDO343 Cascaded Site back in service with the main site INC406926 HDO324 LA _MARDELLE Ouest Ericsson 2G A Talkpool 7/15/2020 6:28 7/15/2020 9:48 3:20:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Expected to be restored with HDO343 Cascaded Site back in service with the main site INC406926 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 7/15/2020 6:28 7/15/2020 9:48 3:20:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Expected to be restored with HDO343 Cascaded Site back in service with the main site INC406646 HDO442 CASSIS Ouest Ericsson 2G D Talkpool 7/14/2020 17:26 7/15/2020 10:43 17:17:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) [https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif]Low oil Pressure Need to be justified 2 gal. of oil added and genset restarted INC406857 HAIDO319 SOURCE_MATELAS Ouest Huawei 2G+3G+LTE A Talkpool 7/15/2020 7:44 7/15/2020 13:18 5:34:00 4:00:00 Not Compliant Power Generator failure (Speed sensor Failure) Magnetic pickup loosen Need to be justified Reset alarm and restart genset INC407028 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/15/2020 11:40 7/15/2020 14:16 2:36:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site is up by itself. INC406624 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D O&M Fuel 7/14/2020 15:10 7/15/2020 14:44 23:34:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added INC404309 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 7/9/2020 18:28 7/15/2020 14:39 140:11:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolutions are expected from team INC406674 HDO440 DUMAY Ouest Ericsson 2G D Talkpool 7/14/2020 20:58 7/15/2020 12:46 15:48:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site is up by itself. INC407030 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 7/15/2020 11:43 7/15/2020 14:39 2:56:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure ok 1 Gallon of oil was added. INC407054 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 7/15/2020 15:02 7/15/2020 17:07 2:05:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil Pressure, rear seal OK Add 1 gallon of oil, change oil and fuel filter/ restart INC407092 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 7/15/2020 16:14 7/15/2020 17:13 0:59:00 4:00:00 Compliant Transmission Transmission (Indeterminate) 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Pending OK RCA and resolution details to be provided by the contractor INC407089 HDN162 MORNE_ESTHERE Nord-Ouest Ericsson 2G A Talkpool 7/15/2020 15:50 7/15/2020 17:23 1:33:00 4:00:00 Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution details to be provided by the contractor INC407089 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 7/15/2020 15:50 7/15/2020 17:23 1:33:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Expected to be restored with HDN162 Cascaded Site back in service with the main site INC407089 HDC214 MARMOND Centre Ericsson 2G D Talkpool 7/15/2020 15:50 7/15/2020 17:23 1:33:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Expected to be restored with HDN162 Cascaded Site back in service with the main site INC407089 HDC150 ANSE_ROUGE Artibonite Ericsson 2G C Talkpool 7/15/2020 15:50 7/15/2020 17:23 1:33:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Expected to be restored with HDN162 Cascaded Site back in service with the main site INC407089 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/15/2020 15:50 7/15/2020 17:23 1:33:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Expected to be restored with HDN162 Cascaded Site back in service with the main site INC407089 HDC160 SOURCE_CHAUDE_ANSE_ROUGE Artibonite Ericsson 2G D Talkpool 7/15/2020 15:50 7/15/2020 17:23 1:33:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Expected to be restored with HDN162 Cascaded Site back in service with the main site INC407089 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 7/15/2020 15:50 7/15/2020 17:23 1:33:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Expected to be restored with HDN162 Cascaded Site back in service with the main site INC407089 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D Talkpool 7/15/2020 15:50 7/15/2020 17:23 1:33:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Expected to be restored with HDN162 Cascaded Site back in service with the main site INC407089 HDC174 NAN FORT Artibonite Ericsson 2G D Talkpool 7/15/2020 15:50 7/15/2020 17:23 1:33:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Expected to be restored with HDN162 Cascaded Site back in service with the main site INC406926 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/15/2020 6:56 7/15/2020 18:36 11:40:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Portable genset is out of fuel Fuel Delivery Delay Site back on air after refueling INC406779 HAIGA058 STENIO_VINCENT_JEREMIE Sud ZTE 2G+3G+LTE B Talkpool 7/14/2020 22:42 7/15/2020 6:55 8:13:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) The owner turn off the genset Need to be justified The genset has been turned on by the landlord. INC406846 HAIGA138 KFOU_DEZOMO_DAME MARIE Sud ZTE 2G+3G C Talkpool 7/15/2020 6:25 7/15/2020 7:59 1:34:00 4:00:00 Compliant Power Generator failure (Indeterminate) Backup genset out of fuel OK 7 gallons of fuel has been added. INC406807 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:02 7/15/2020 12:20 11:18:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Backup genset out of fuel Need to be justified 7 gallons of fuel has been added. INC406944 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 7/15/2020 11:02 7/15/2020 12:35 1:33:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC406567 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 7/14/2020 13:29 7/15/2020 12:56 23:27:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Genset has been restarted after refueling. INC406883 HAIGA113 PESTEL Grande-Anse ZTE 2G+3G C Talkpool 7/15/2020 9:26 7/15/2020 12:48 3:22:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure due to rear and front seals OK Team added 1 1/2 gal of oil and 1 gal of coolant INC407031 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 7/15/2020 12:58 7/15/2020 14:25 1:27:00 4:00:00 Compliant Power Generator failure (Fuel issue) Fuel leakage OK Fuel leakage has been fixed. INC407041 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 7/15/2020 13:06 7/15/2020 16:37 3:31:00 4:00:00 Compliant Power Power Failure (Indeterminate) Dirty creeping OK Creeping has been cleaned and alarm cleared INC407041 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Talkpool 7/15/2020 15:48 7/15/2020 16:37 0:49:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS128 Cascaded Site is back in service once issue solved at the main site. INC407049 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B Talkpool 7/15/2020 13:22 7/15/2020 17:04 3:42:00 4:00:00 Compliant Fuel Generator failure (Fuel issue) Main tank empty OK Fuel added. INC407049 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B Talkpool 7/15/2020 13:22 7/15/2020 17:04 3:42:00 4:00:00 Compliant Dependent Affected by Fuel issue at the main site Affected by HDS118 Cascaded Site is back in service once issue solved at the main site. INC407049 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 7/15/2020 13:22 7/15/2020 17:04 3:42:00 4:00:00 Compliant Dependent Affected by Fuel issue at the main site Affected by HDS118 Cascaded Site is back in service once issue solved at the main site. INC407041 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Talkpool 7/15/2020 15:48 7/15/2020 16:37 0:49:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS128 Cascaded Site is back in service once issue solved at the main site. INC407036 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/15/2020 12:26 7/15/2020 19:08 6:42:00 4:00:00 Compliant Power Power Failure (Indeterminate) Broken genset Spare Genset swapping performed INC407036 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/15/2020 12:26 7/15/2020 19:08 6:42:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO592 Cascaded Site is back in service once issue solved at the main site. INC407062 HAIDO186 TI_PLACE_CAZEAU Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/15/2020 15:49 7/15/2020 19:09 3:20:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate oK Site is back in service, feedback is awaited form team INC406827 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/15/2020 2:45 7/15/2020 7:21 4:36:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Front seal and back seal OK 1\gal of oil and 1/2 gal of coolant added INC406827 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/15/2020 2:45 7/15/2020 7:21 4:36:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO200 Cascaded Restored with the main site INC406827 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/15/2020 2:45 7/15/2020 7:21 4:36:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO200 Cascaded Restored with the main site INC406697 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/14/2020 23:22 7/15/2020 7:14 7:52:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted INC406697 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/14/2020 23:22 7/15/2020 7:14 7:52:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDO592 Cascaded Recovered with the main site INC406679 HDO485 FONEMED Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/15/2020 2:17 7/15/2020 7:17 5:00:00 4:00:00 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Not Compliant Power Generator failure (Low oil Pressure) Front seal and rear seal Need to be justified 1.5gal of oil added and genset restarted INC406765 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/14/2020 21:13 7/15/2020 8:02 10:49:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) Overloaded Need to be justified Breaker reset and genset restarted INC406771 HAIDO169 L'UNION_MATERIAUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/14/2020 21:40 7/15/2020 7:15 9:35:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Oil sensor faulty Need to be justified Site restored with commercial power INC406693 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 7/14/2020 23:02 7/15/2020 8:20 9:18:00 4:00:00 Not Compliant Power Generator Failure (Fuel Hose failure) Faulty battery Need to be justified Team added 1/2 gal of water and restart the genset INC406451 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/14/2020 21:40 7/15/2020 8:58 11:18:00 4:00:00 Not Compliant Power Generator Failure (Underspeed) Overloaded Need to be justified Alarm reset INC406752 HDO098 PERNIER_48 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/14/2020 20:15 7/15/2020 9:12 12:57:00 4:00:00 Not Compliant Power Generator failure (Low Voltage) Actuator faulty Need to be justified Team has restart the genset and switch on auto mode INC406754 HAIDO630 FONTAMARA27_RUE_CHARITE Ouest ZTE 2G+3G+LTE B Talkpool 7/14/2020 23:44 7/15/2020 9:53 10:09:00 4:00:00 Not Compliant Power Generator failure (High temperature) Radiator dirty Fuel Delivery Delay Radiator cleaned and genset restarted INC406854 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/15/2020 7:24 7/15/2020 10:49 3:25:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) Illegal connection OK 48V breaker reset INC406854 HAIDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/15/2020 9:11 7/15/2020 10:49 1:38:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO525 Cascaded Recovered with the main site INC406854 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/15/2020 9:11 7/15/2020 10:49 1:38:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO525 Cascaded Recovered with the main site INC406854 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/15/2020 9:11 7/15/2020 10:49 1:38:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO525 Cascaded Recovered with the main site INC406962 HDO221 4_AVE_BOLOSSE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/15/2020 9:32 7/15/2020 11:19 1:47:00 4:00:00 Compliant Power Generator failure (High temperature) HPU board freeze Need to be justified 1\gal oil and 1\gal water added INC406859 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/15/2020 9:33 7/15/2020 12:44 3:11:00 4:00:00 Compliant Power Generator failure (High temperature) Radiator dirty OK Radiator refreshed and restarted INC407016 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/15/2020 11:02 7/15/2020 14:02 3:00:00 4:00:00 Compliant Power Generator failure (Low Voltage) DC Alternator faulty OK Genset restarted with another battery INC407016 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/15/2020 11:02 7/15/2020 14:02 3:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO200 Cascaded Recovered with the main site INC407016 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/15/2020 11:02 7/16/2020 14:02 27:00:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO200 Cascaded Recovered with the main site INC407118 HAIDO627 MOREAU_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/15/2020 13:56 7/15/2020 15:24 1:28:00 4:00:00 Compliant Power Generator failure (Indeterminate) 125 Amps breaker faulty OK Breaker replaced and restarted INC407118 HAIDO625 BROCHETTE_99_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/15/2020 13:56 7/15/2020 15:24 1:28:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO627 Cascaded Recovered with the main site INC407118 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/15/2020 13:56 7/15/2020 15:24 1:28:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO627 Cascaded Recovered with the main site INC407118 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/15/2020 13:56 7/15/2020 15:24 1:28:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO627 Cascaded Recovered with the main site INC406974 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/15/2020 10:48 7/15/2020 14:02 3:14:00 4:00:00 Compliant Power Generator failure (Low Voltage) Battery backup low voltage OK 2/gal of distilled water added and genset restarted INC406997 HAIDO051 MORNE_BRUN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/15/2020 12:28 7/15/2020 14:10 1:42:00 4:00:00 Compliant Power Generator Failure (Under Frequency) Frequency too low OK Frequency readjusted INC407013 HDO687 HAUT_PACOT_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/15/2020 10:44 7/15/2020 16:22 5:38:00 4:00:00 Not Compliant Transmission Affected by the Transmission issue at the main site SFP found disconnected on the optical port at HDO047 Cascaded Back on air once the SFP is connected INC407013 HDO613 RUE ARMAND HOLLY_DEBUSSY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/15/2020 10:44 7/15/2020 16:22 5:38:00 4:00:00 Not Compliant Transmission Affected by the Transmission issue at the main site SFP found disconnected on the optical port at HDO047 Cascaded Back on air once the SFP is connected INC407112 HAIDO170 CITE_SIMON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/15/2020 13:35 7/15/2020 16:23 2:48:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site is restored but RCA and resolution are not yet provided INC407066 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/15/2020 14:45 7/15/2020 16:57 2:12:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site is restored but RCA and resolution are not yet provided INC407066 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/15/2020 14:45 7/15/2020 16:57 2:12:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO200 Cascaded Recovered with the main site INC407066 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/15/2020 14:45 7/15/2020 16:57 2:12:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO200 Cascaded Recovered with the main site INC407135 HAIDO255 VILLAGE_SILOE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/15/2020 14:45 7/15/2020 16:47 2:02:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO200 Cascaded Recovered with the main site INC407037 HDO675 SAINT MARTIN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/15/2020 12:39 7/15/2020 15:43 3:04:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Oil leak/Oil filter loose OK Oil filter changed and genset restarted INC407034 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/15/2020 12:08 7/15/2020 18:38 6:30:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted INC407002 HDC210 LABACIE Centre Ericsson 2G D Talkpool 7/15/2020 10:10 7/15/2020 11:54 1:44:00 4:00:00 Compliant RBS RBS Fault (DRU failure) frozen DRU OK DRU was reset INC406734 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/14/2020 17:06 7/15/2020 10:50 17:44:00 4:00:00 Not Compliant RBS Generator failure (High temperature) High temp. Need to be justified 1 Gal of coolant added INC406406 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 7/14/2020 8:26 7/14/2020 8:26 0:00:00 4:00:00 Compliant RBS RBS Fault (RUS failure) Faulty RUS01B8 Spare Faulty RUS replaced INC406551 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 7/14/2020 12:20 7/15/2020 9:20 21:00:00 4:00:00 Not Compliant RBS RBS Fault (DUG Failure) Faulty DUG Spare Faulty DUG replaced INC406450 HDC268 DESARMES Artibonite Ericsson 2G A Talkpool 7/14/2020 17:28 7/15/2020 12:30 19:02:00 4:00:00 Not Compliant RBS RBS Fault (Breaker tripped) Breaker tripped Need to be justified RBS Breaker was reset INC406791 HDC268 DESARMES Artibonite Ericsson 3G+LTE A Talkpool 7/14/2020 17:28 7/15/2020 12:30 19:02:00 4:00:00 Not Compliant RBS RBS Fault (Breaker tripped) Breaker tripped Need to be justified RBS Breaker was reset INC407089 HDN162 MAROUGE Centre Ericsson 2G D Talkpool 7/15/2020 16:09 7/15/2020 17:02 0:53:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Genset restarted Cells Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC407002 HDC210 LABACIE Centre Ericsson 2G D Talkpool 7/15/20 10:10 AM 7/15/20 11:54 AM 1:44:00 4:00:00 Compliant RBS RBS Fault (DRU failure) frozen DRU OK DRU was reset INC406734 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/14/20 5:06 PM 7/15/20 10:50 AM 17:44:00 4:00:00 Not Compliant RBS Generator failure (High temperature) High temp. Need to be justified 1 Gal of coolant added INC406406 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 7/14/20 8:26 AM 7/14/20 8:26 AM 0:00:00 4:00:00 Compliant RBS RBS Fault (RUS failure) Faulty RUS01B8 Spare Faulty RUS replaced INC406551 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 7/14/20 12:20 PM 7/15/20 9:20 AM 21:00:00 4:00:00 Not Compliant RBS RBS Fault (DUG Failure) Faulty DUG Spare Faulty DUG replaced INC406450 HDC268 DESARMES Artibonite Ericsson 2G A Talkpool 7/14/20 5:28 PM 7/15/20 12:30 PM 19:02:00 4:00:00 Not Compliant RBS RBS Fault (Breaker tripped) Breaker tripped Need to be justified RBS Breaker was reset INC406791 HDC268 DESARMES Artibonite Ericsson 3G+LTE A Talkpool 7/14/20 5:28 PM 7/15/20 12:30 PM 19:02:00 4:00:00 Not Compliant RBS RBS Fault (Breaker tripped) Breaker tripped Need to be justified RBS Breaker was reset INC407089 HDN162 MAROUGE Centre Ericsson 2G D Talkpool 7/15/20 4:09 PM 7/15/20 5:02 PM 0:53:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Genset restarted Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Name: image007.png Type: image/png Size: 392 bytes Desc: image007.png URL: From Haiti.Noc at digicelgroup.com Wed Jul 15 18:27:55 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 16 Jul 2020 00:27:55 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM In-Reply-To: References: Message-ID: Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 6 2 4 3 15 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 6 4 0 0 10 ZTE 5 5 3 0 5 Huawei 0 0 0 0 0 Network 11 9 3 0 15 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 10 0 0 3 2 15 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 239:44:29 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 145:54:29 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 86:11:29 Power Generator failure (Indeterminate) Portable genset has been installed; but the power capacity is too low to support the site. INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 85:58:29 Power Generator Failure (Engine broken) Engine broken ,Talkpool has to provide the plan of recovery INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/13/2020 8:33 59:53:29 Power Power Failure (Indeterminate) Team can't reach the site. Access is blocked by bandits. Next update to share when available INC406602 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/14/2020 14:18 30:08:29 Power Generator Failure (Engine Knocking ) Engine broken ,Talkpool has to provide the plan of recovery INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 19:08:29 Power Power Failure (Solar System failure) The solar system has broken down due to bad weather in the region; The site should be back on the air with solar energy. INC407123 HAIDO491 COTE_DE_PLAGE_28 Port-au-Prince ZTE 2G+3G B Talkpool 7/15/2020 14:05 6:21:29 Power Generator Failure (Alternator Failure) DC Alternator Faulty , follow up is ongoing INC407095 HDC211 MIREBALAIS Centre Ericsson 3G A Talkpool 7/15/2020 16:36 3:50:29 Transmission Transmission (Indeterminate) Team is working on site. INC407095 HDC201 MONT_CARMEL Centre Ericsson 3G A Talkpool 7/15/2020 16:36 3:50:29 Dependent Affected by the Transmission issue at the main site Affected by HDC211 INC407095 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 7/15/2020 16:36 3:50:29 Dependent Affected by the Transmission issue at the main site Affected by HDC211 INC407178 HDS317 MARGUERITTE_MARE_BRIOLE Sud-Est Ericsson 2G D Talkpool 7/15/2020 18:02 2:24:29 Power Power Failure (Indeterminate) Team has been informed; ETA 9:00 pm INC407179 HDO414 BELLEVUE Ouest Ericsson 2G C Talkpool 7/15/2020 18:06 2:20:29 Power Power Failure (Indeterminate) [https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif] Team has been informed; ETA: 09h25 PM INC407221 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 7/15/2020 18:32 1:54:29 Power Generator failure (Indeterminate) Team has been informed. ETA: 8:45 PM INC407192 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/15/2020 18:54 1:32:29 Power Power Failure (Indeterminate) Team has been informed , ETA: 8: 20PM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 171 bytes Desc: image002.png URL: From Haiti.Noc at digicelgroup.com Wed Jul 15 19:42:32 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 16 Jul 2020 01:42:32 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 PM) References: Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 788:15:51 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel T team has been requested also for E1 issue. Next update will be shared as soon as possible INC406691 HDO381 LEOGANE_DABORNE Ouest Ericsson 2G A Talkpool 7/14/2020 23:03 22:38:51 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/15/2020 8:50 12:51:51 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC407057 HDO361 FONDWA Ouest Ericsson 2G C Talkpool 7/15/2020 14:02 7:39:51 RBS RBS Fault (Indeterminate) Team is on the site for corrective INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 662:18:51 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 346:06:51 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 201:51:51 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402919 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/7/2020 12:00 201:41:51 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC391206 HDO314 CAZALE Ouest Ericsson 2G C Talkpool 7/10/2020 9:05 132:36:51 Power Power Failure (E-power system fail) HPU can't supply 2601 Cabinet , Swapping needed. Follow up is ongoing by Digicel RAN team INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 10:23 59:18:51 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406408 HDN328 PARC CARACOL II Nord-Est Ericsson 2G D Talkpool 7/14/2020 8:30 37:11:51 RBS RBS Fault (RUS failure) The RUS01B3 collected was also defective. A new request has been made for another one INC406260 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/14/2020 8:40 37:01:51 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406421 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 7/14/2020 9:06 36:35:51 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC406563 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/14/2020 13:25 32:16:51 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 15 20:21:17 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 16 Jul 2020 02:21:17 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 4 1 9 2 16 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 7 1 0 0 8 ZTE 5 5 2 0 5 Huawei 3 3 2 1 3 Network 15 9 4 1 16 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 14 0 0 2 0 16 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 241:37:58 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 147:47:58 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 88:04:58 Power Generator failure (Indeterminate) Portable genset has been installed; but the power capacity is too low to support the site. INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 87:51:58 Power Generator Failure (Engine broken) Engine broken ,Talkpool has to provide the plan of recovery INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/13/2020 8:33 61:46:58 Power Power Failure (Indeterminate) Team can't reach the site. Access is blocked by bandits. Next update to share when available INC406602 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/14/2020 14:18 32:01:58 Power Generator Failure (Engine Knocking ) Engine broken ,Talkpool has to provide the plan of recovery INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 21:01:58 Power Power Failure (Solar System failure) The solar system has broken down due to bad weather in the region; The site should be back on the air with solar energy. INC407123 HAIDO491 COTE_DE_PLAGE_28 Port-au-Prince ZTE 2G+3G B Talkpool 7/15/2020 14:05 8:14:58 Power Generator Failure (Alternator Failure) DC Alternator Faulty , follow up is ongoing INC407178 HDS317 MARGUERITTE_MARE_BRIOLE Sud-Est Ericsson 2G D Talkpool 7/15/2020 18:02 4:17:58 Power Power Failure (Indeterminate) There is an heavy rain in the region. The intervention will be delayed. New ETA: Not yet available INC407257 HAIGA113 PESTEL Grande-Anse ZTE 2G+3G C Talkpool 7/15/2020 20:18 2:01:58 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 10h20 PM INC407264 HDC325 POSTE_PIERROT Artibonite Ericsson 2G C Talkpool 7/15/2020 20:54 1:25:58 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. INC407266 HDN276 PETIT_BOURG Nord Ericsson 2G C Talkpool 7/15/2020 21:02 1:17:58 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. INC407323 HDO640 CLERCINE_IMP.ST FLEUR_COW Port-au-Prince Huawei 2G+3G C Talkpool 7/15/2020 21:27 0:52:58 Power Power Failure (Indeterminate) [https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif] Team is informed, ETA: 11:15PM INC407326 HAIDO289 RUE_AMAZONE_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/15/2020 21:40 0:39:58 Power Power Failure (Indeterminate) Team is informed, ETA to be provided. INC407329 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/15/2020 21:43 0:36:58 Power Power Failure (Indeterminate) Team is informed, ETA to be provided. INC407336 HDC296 BOIS_MARIE Artibonite Ericsson 2G C Talkpool 7/15/2020 21:54 0:25:58 Power Generator failure (Indeterminate) [https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif] Team is informed, ETA not yet provided. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Name: image005.jpg Type: image/jpeg Size: 10377 bytes Desc: image005.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 15 22:32:37 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 16 Jul 2020 04:32:37 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 4 2 8 5 19 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 11 2 0 0 13 ZTE 4 4 2 0 4 Huawei 2 2 2 1 2 Network 17 8 4 1 19 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 15 0 0 3 1 19 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 243:47:59 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 149:57:59 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 90:14:59 Power Generator failure (Indeterminate) Portable genset has been installed; but the power capacity is too low to support the site. INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 90:01:59 Power Generator Failure (Engine broken) Engine broken ,Talkpool has to provide the plan of recovery INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/13/2020 8:33 63:56:59 Power Power Failure (Indeterminate) Team can't reach the site. Access is blocked by bandits. Next update to share when available INC406602 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/14/2020 14:18 34:11:59 Power Generator Failure (Engine Knocking ) Engine broken ,Talkpool has to provide the plan of recovery INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 23:11:59 Power Power Failure (Solar System failure) The solar system has broken down due to bad weather in the region; The site should be back on the air with solar energy. INC407123 HAIDO491 COTE_DE_PLAGE_28 Port-au-Prince ZTE 2G+3G B Talkpool 7/15/2020 14:05 10:24:59 Power Generator Failure (Alternator Failure) DC Alternator Faulty , follow up is ongoing INC407178 HDS317 MARGUERITTE_MARE_BRIOLE Sud-Est Ericsson 2G D Talkpool 7/15/2020 18:02 6:27:59 Power Power Failure (Indeterminate) There is an heavy rain in the region. The intervention will be delayed. New ETA: Not yet available INC407264 HDC325 POSTE_PIERROT Artibonite Ericsson 2G C Talkpool 7/15/2020 20:54 3:35:59 Power Generator failure (Indeterminate) Unsafe area, team will reach the site in the morning, ETA 07:00AM INC407266 HDN276 PETIT_BOURG Nord Ericsson 2G C Talkpool 7/15/2020 21:02 3:27:59 Power Generator failure (Indeterminate) TP is not managing his team to reach the site. INC407326 HAIDO289 RUE_AMAZONE_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/15/2020 21:40 2:49:59 Power Power Failure (Indeterminate) Team is informed, ETA: 12:15AM INC407329 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/15/2020 21:43 2:46:59 Power Power Failure (Indeterminate) [https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif] Unsafe area according to TP team, ETA: 7:00AM. INC407336 HDC296 BOIS_MARIE Artibonite Ericsson 2G C Talkpool 7/15/2020 21:54 2:35:59 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. INC407339 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Talkpool 7/15/2020 22:14 2:15:59 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Still not yet available INC407291 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/15/2020 22:46 1:43:59 Power Power Failure (Indeterminate) [https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif] Team has been informed and the follow up is ongoing. ETA: 02h10 AM INC407291 HGA042 BRAND Nippes Ericsson 2G D Talkpool 7/15/2020 22:46 1:43:59 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS265 INC407347 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 7/15/2020 23:14 1:15:59 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. INC407351 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/15/2020 23:22 1:07:59 Power Generator failure (Fuel issue) The portable genset is out of fuel. Talkpool team will refuel it this morning. ETA: Not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 171 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 174 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image005.jpg Type: image/jpeg Size: 10377 bytes Desc: image005.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 15 22:34:14 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 16 Jul 2020 04:34:14 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 665:10:03 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 348:58:03 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 204:43:03 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC391206 HDO314 CAZALE Ouest Ericsson 2G C Talkpool 7/10/2020 9:05 135:28:03 Power Power Failure (E-power system fail) HPU can't supply 2601 Cabinet , Swapping needed. Follow up is ongoing by Digicel RAN team INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 10:23 62:10:03 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406408 HDN328 PARC CARACOL II Nord-Est Ericsson 2G D Talkpool 7/14/2020 8:30 40:03:03 RBS RBS Fault (RUS failure) The RUS01B3 collected was also defective. A new request has been made for another one INC406421 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 7/14/2020 9:06 39:27:03 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC406563 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/14/2020 13:25 35:08:03 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC407050 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/15/2020 13:42 10:51:03 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 791:07:03 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel T team has been requested also for E1 issue. Next update will be shared as soon as possible INC406691 HDO381 LEOGANE_DABORNE Ouest Ericsson 2G A Talkpool 7/14/2020 23:03 25:30:03 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/15/2020 8:50 15:43:03 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC407057 HDO361 FONDWA Ouest Ericsson 2G C Talkpool 7/15/2020 14:02 10:31:03 RBS RBS Fault (Indeterminate) According to team, the TMA 2X1800mhz and 2 Jumpers needed to improve VSWR. ETR to be provided Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 15 23:36:04 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 16 Jul 2020 05:36:04 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM Sites off air by Class Class A B C D Total Total 5 4 7 10 26 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 14 2 0 0 16 ZTE 5 5 3 0 5 Huawei 5 5 5 1 5 Network 24 12 8 1 26 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 1 0 3 2 26 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 244:51:58 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 151:01:58 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 3.7913079 Power Generator failure (Indeterminate) Portable genset has been installed; but the power capacity is too low to support the site. INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 91:05:58 Power Generator Failure (Engine broken) Engine broken ,Talkpool has to provide the plan of recovery INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/13/2020 8:33 65:00:58 Power Power Failure (Indeterminate) Team can't reach the site. Access is blocked by bandits. Next update to share when available INC406602 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/14/2020 14:18 35:15:58 Power Generator Failure (Engine Knocking ) Engine broken ,Talkpool has to provide the plan of recovery INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 24:15:58 Power Power Failure (Solar System failure) The solar system has broken down due to bad weather in the region; The site should be back on the air with solar energy. INC407123 HAIDO491 COTE_DE_PLAGE_28 Port-au-Prince ZTE 2G+3G B Talkpool 7/15/2020 14:05 11:28:58 Power Generator Failure (Alternator Failure) DC Alternator Faulty , follow up is ongoing INC407178 HDS317 MARGUERITTE_MARE_BRIOLE Sud-Est Ericsson 2G D Talkpool 7/15/2020 18:02 7:31:58 Power Power Failure (Indeterminate) Team was on way but they have a flat tire. Intervention will be delayed. ETA not yet available INC407264 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 7/15/2020 20:54 4:39:58 Power Generator failure (Indeterminate) Unsafe area, team will reach the site in the morning, ETA 07:00AM INC407266 HDN276 PETIT_BOURG Nord Ericsson 2G C Talkpool 7/15/2020 21:02 4:31:58 Power Generator failure (Indeterminate) Unsafe area, team will reach the site in the morning, ETA 07:00AM INC407326 HAIDO289 RUE_AMAZONE_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/15/2020 21:40 3:53:58 Power Power Failure (Indeterminate) Acces issue, Guardian is unreachable, Inspector is informed, Follow is ongoing. INC407329 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/15/2020 21:43 3:50:58 Power Power Failure (Indeterminate) [https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif] Unsafe area according to TP team, ETA: 7:00AM. INC407336 HDC296 BOIS_MARIE Artibonite Ericsson 2G D Talkpool 7/15/2020 21:54 3:39:58 Power Generator failure (Indeterminate) Unsafe area, team will reach the site in the morning, ETA 07:00AM INC407339 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Talkpool 7/15/2020 22:14 3:19:58 RBS RBS Fault (Software Issue) License issue. Follow up is ongoing with BSS team for recovery INC407291 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/15/2020 22:46 2:47:58 Power Power Failure (Indeterminate) [https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif] Team has been informed and the follow up is ongoing. ETA: 02h10 AM INC407291 HGA042 BRAND Nippes Ericsson 2G D Talkpool 7/15/2020 22:46 2:47:58 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS265 INC407347 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 7/15/2020 23:14 2:19:58 Power Generator failure (Indeterminate) Site is located on a Iceland, team will go to the site in the morning. ETA 07:00AM INC407351 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/15/2020 23:22 2:11:58 Fuel Generator failure (Fuel issue) The portable genset is out of fuel. Talkpool team will refuel it this morning. ETA: Not yet available INC394627 HAIDO137 DELMAS_2 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/15/2020 23:51 1:42:58 Power Power Failure (Indeterminate) Commercial power, Site will be up with EDH Power. INC407356 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/16/2020 0:27 1:06:58 Power Power Failure (Indeterminate) The portable genset is out of fuel , fuel will be added early morning, ETA: 7:00AM. INC407356 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/16/2020 0:27 1:06:58 Dependent Affected by the power issue at the main site Affected by HDO592 INC407411 HDS261 DAVY Sud Ericsson 2G D Talkpool 7/16/2020 0:46 0:47:58 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC407410 HDC317 DESLANDES Artibonite Ericsson 2G D Talkpool 7/16/2020 0:46 0:47:58 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. INC407309 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/16/2020 0:50 0:43:58 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. INC407360 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 7/16/2020 1:01 0:32:58 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Name: image005.jpg Type: image/jpeg Size: 10377 bytes Desc: image005.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 16 01:38:36 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 16 Jul 2020 07:38:36 +0000 Subject: [Rantt] NOC hourly report at 3:00 AM Message-ID: Hello All, Received the NOC hourly report done at 3:00 AM Sites off air by Class Class A B C D Total Total 8 5 8 16 37 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 22 2 0 0 24 ZTE 8 8 6 0 8 Huawei 5 5 5 1 5 Network 35 15 11 1 37 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 1 0 3 9 37 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 246:54:50 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 153:04:50 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 93:21:50 Power Generator failure (Indeterminate) Portable genset has been installed; but the power capacity is too low to support the site. INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 93:08:50 Power Generator Failure (Engine broken) Engine broken. Talkpool has to provide the plan of recovery INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/13/2020 8:33 67:03:50 Power Power Failure (Indeterminate) Team can't reach the site. Access is blocked by bandits. Next update to share when available INC406602 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/14/2020 14:18 37:18:50 Power Generator Failure (Engine Knocking ) Engine broken. Talkpool has to provide the plan of recovery INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 26:18:50 Power Power Failure (Solar System failure) The solar system has broken down due to bad weather in the region; The site should be back on the air with solar energy. INC407123 HAIDO491 COTE_DE_PLAGE_28 Port-au-Prince ZTE 2G+3G B Talkpool 7/15/2020 14:05 13:31:50 Power Generator Failure (Alternator Failure) DC Alternator Faulty , follow up is ongoing INC407178 HDS317 MARGUERITTE_MARE_BRIOLE Sud-Est Ericsson 2G D Talkpool 7/15/2020 18:02 9:34:50 Power Power Failure (Indeterminate) Talkpool is not managing his team to arrive in the site INC407264 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 7/15/2020 20:54 6:42:50 Power Generator failure (Indeterminate) Unsafe area, team will reach the site in the morning, ETA 07:00AM INC407266 HDN276 PETIT_BOURG Nord Ericsson 2G C Talkpool 7/15/2020 21:02 6:34:50 Power Generator failure (Indeterminate) Unsafe area, team will reach the site in the morning, ETA 07:00AM INC407326 HAIDO289 RUE_AMAZONE_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/15/2020 21:40 5:56:50 Power Power Failure (Indeterminate) Access issue, Gardian is unreachable, Inspector is informed, Follow is ongoing. INC407329 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/15/2020 21:43 5:53:50 Power Power Failure (Indeterminate) [https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif] Unsafe area according to TP team, ETA: 7:00AM. INC407336 HDC296 BOIS_MARIE Artibonite Ericsson 2G D Talkpool 7/15/2020 21:54 5:42:50 Power Generator failure (Indeterminate) Unsafe area, team will reach the site in the morning, ETA 07:00AM INC407339 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Talkpool 7/15/2020 22:14 5:22:50 RBS RBS Fault (Software Issue) License issue. Follow up is ongoing with BSS team for recovery INC407291 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/15/2020 22:46 4:50:50 Power Power Failure (Indeterminate) [https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif] Team has been informed and the follow up is ongoing. ETA: 02h10 AM (Expired). Next update within 45mn (3h55 AM) INC407291 HGA042 BRAND Nippes Ericsson 2G D Talkpool 7/15/2020 22:46 4:50:50 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS265 INC407347 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 7/15/2020 23:14 4:22:50 Power Generator failure (Indeterminate) Site is located on a iceland, team will go to the site in the morning. ETA 07:00AM INC407351 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/15/2020 23:22 4:14:50 Fuel Generator failure (Fuel issue) The portable genset is out of fuel. Talkpool team will refuel it this morning. ETA: Not yet available INC394627 HAIDO137 DELMAS_2 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/15/2020 23:51 3:45:50 Power Power Failure (Indeterminate) Commercial power, Site will be up with EDH Power. INC407356 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/16/2020 0:27 3:09:50 Power Power Failure (Indeterminate) The portable genset is out of fuel , fuel will be added early morning, ETA: 7:00AM. INC407356 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/16/2020 0:27 3:09:50 Dependent Affected by the power issue at the main site Affected by HDO592 INC407410 HDC317 DESLANDES Artibonite Ericsson 2G D Talkpool 7/16/2020 0:46 2:50:50 Power Generator failure (Indeterminate) Unsafe area, team will reach the site in the morning, ETA 07:00AM INC407412 HDO316 THOMAZEAU Ouest Ericsson 2G B Talkpool 7/16/2020 0:46 2:50:50 Power Generator failure (Indeterminate) Team is informed, ETA 05:00AM INC407412 HDO349 DURAND Ouest Ericsson 2G D Talkpool 7/16/2020 0:46 2:50:50 Dependent Affected by the power issue at the main site Affected by HDO316 INC407412 HDO333 PONT_JANVIER Ouest Ericsson 2G D Talkpool 7/16/2020 0:46 2:50:50 Dependent Affected by the power issue at the main site Affected by HDO316 INC407412 HDO442 CASSIS Ouest Ericsson 2G D Talkpool 7/16/2020 0:46 2:50:50 Dependent Affected by the power issue at the main site Affected by HDO316 INC407412 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 7/16/2020 0:46 2:50:50 Dependent Affected by the power issue at the main site Affected by HDO316 INC407309 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/16/2020 0:50 2:46:50 Power Generator failure (Indeterminate) TP is not managing his team to reach the site. INC407360 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 7/16/2020 1:01 2:35:50 Power Power Failure (Indeterminate) The genset has been switch off due to much noise. It will be switch on this morning (07h00 AM) INC407415 HAIDO533 WANEY_93 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/16/2020 1:12 2:24:50 Power Power Failure (Indeterminate) Team is informed, ETA: 3:20AM INC407363 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 7/16/2020 1:22 2:14:50 Power Power Failure (Indeterminate) Due to rain, the intervention cannot be performed. ETA: 06h00 AM INC405427 HAIDS111 COLLEGE_HORACE Sud ZTE 2G+3G+LTE A Talkpool 7/16/2020 1:39 1:57:50 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS114 INC405427 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 7/16/2020 1:39 1:57:50 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS114 INC407422 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 7/16/2020 2:18 1:18:50 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC407361 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 7/16/2020 2:46 0:50:50 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. INC407361 HDC226 MARIN Artibonite Ericsson 2G D Talkpool 7/16/2020 2:46 0:50:50 Dependent Affected by the power issue at the main site Affected by HDC266 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 171 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 174 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image005.jpg Type: image/jpeg Size: 10377 bytes Desc: image005.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 16 01:43:08 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 16 Jul 2020 07:43:08 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (3:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 3:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 668:18:53 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 352:06:53 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 207:51:53 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC391206 HDO314 CAZALE Ouest Ericsson 2G C Talkpool 7/10/2020 9:05 138:36:53 Power Power Failure (E-power system fail) HPU can't supply 2601 Cabinet , Swapping needed. Follow up is ongoing by Digicel RAN team INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 10:23 65:18:53 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406408 HDN328 PARC CARACOL II Nord-Est Ericsson 2G D Talkpool 7/14/2020 8:30 43:11:53 RBS RBS Fault (RUS failure) The RUS01B3 collected was also defective. A new request has been made for another one INC406421 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 7/14/2020 9:06 42:35:53 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC406563 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/14/2020 13:25 38:16:53 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC407050 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/15/2020 13:42 13:59:53 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 794:15:53 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel T team has been requested also for E1 issue. Next update will be shared as soon as possible INC406691 HDO381 LEOGANE_DABORNE Ouest Ericsson 2G A Talkpool 7/14/2020 23:03 28:38:53 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/15/2020 8:50 18:51:53 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC407057 HDO361 FONDWA Ouest Ericsson 2G C Talkpool 7/15/2020 14:02 13:39:53 RBS RBS Fault (Indeterminate) According to team, the TMA 2X1800mhz and 2 Jumpers needed to improve VSWR. ETR to be provided Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 16 02:20:08 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 16 Jul 2020 08:20:08 +0000 Subject: [Rantt] NOC hourly report at 4:00 AM Message-ID: Hello All, Received the NOC hourly report done at 4:00 AM Sites off air by Class Class A B C D Total Total 8 5 8 17 38 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 23 2 0 0 25 ZTE 8 8 6 0 8 Huawei 5 5 5 1 5 Network 36 15 11 1 38 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 1 0 3 9 38 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 247:36:26 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 153:46:26 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 94:03:26 Power Generator failure (Indeterminate) Portable genset has been installed; but the power capacity is too low to support the site. INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 93:50:26 Power Generator Failure (Engine broken) Engine broken. Talkpool has to provide the plan of recovery INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/13/2020 8:33 67:45:26 Power Power Failure (Indeterminate) Team can't reach the site. Access is blocked by bandits. Next update to share when available INC406602 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/14/2020 14:18 38:00:26 Power Generator Failure (Engine Knocking ) Engine broken. Talkpool has to provide the plan of recovery INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 27:00:26 Power Power Failure (Solar System failure) The solar system has broken down due to bad weather in the region; The site should be back on the air with solar energy. INC407123 HAIDO491 COTE_DE_PLAGE_28 Port-au-Prince ZTE 2G+3G B Talkpool 7/15/2020 14:05 14:13:26 Power Generator Failure (Alternator Failure) DC Alternator Faulty , follow up is ongoing INC407178 HDS317 MARGUERITTE_MARE_BRIOLE Sud-Est Ericsson 2G D Talkpool 7/15/2020 18:02 10:16:26 Power Power Failure (Indeterminate) Talkpool is not managing his team to arrive in the site INC407264 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 7/15/2020 20:54 7:24:26 Power Generator failure (Indeterminate) Unsafe area, team will reach the site in the morning, ETA 07:00AM INC407266 HDN276 PETIT_BOURG Nord Ericsson 2G C Talkpool 7/15/2020 21:02 7:16:26 Power Generator failure (Indeterminate) Unsafe area, team will reach the site in the morning, ETA 07:00AM INC407326 HAIDO289 RUE_AMAZONE_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/15/2020 21:40 6:38:26 Power Power Failure (Indeterminate) Access issue, the Guardian is unreachable, Inspector is informed, Follow is ongoing. INC407329 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/15/2020 21:43 6:35:26 Power Power Failure (Indeterminate) Unsafe area according to TP team, ETA: 7:00AM. INC407336 HDC296 BOIS_MARIE Artibonite Ericsson 2G D Talkpool 7/15/2020 21:54 6:24:26 Power Generator failure (Indeterminate) Unsafe area, team will reach the site in the morning, ETA 07:00AM INC407339 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Talkpool 7/15/2020 22:14 6:04:26 RBS RBS Fault (Software Issue) License issue. Follow up is ongoing with BSS team for recovery INC407291 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/15/2020 22:46 5:32:26 Power Power Failure (Indeterminate) The 1st team has a car issue. A 2nd team will be sent. ETA: Not yet available INC407291 HGA042 BRAND Nippes Ericsson 2G D Talkpool 7/15/2020 22:46 5:32:26 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS265 INC407347 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 7/15/2020 23:14 5:04:26 Power Generator failure (Indeterminate) Site is located on a iceland, team will go to the site in the morning. ETA 07:00AM INC407351 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/15/2020 23:22 4:56:26 Fuel Generator failure (Fuel issue) The portable genset is out of fuel. Talkpool team will refuel it this morning. ETA: Not yet available INC394627 HAIDO137 DELMAS_2 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/15/2020 23:51 4:27:26 Power Power Failure (Indeterminate) Commercial power, Site will be up with EDH Power. INC407356 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/16/2020 0:27 3:51:26 Power Power Failure (Indeterminate) The portable genset is out of fuel , fuel will be added early morning, ETA: 7:00AM. INC407356 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/16/2020 0:27 3:51:26 Dependent Affected by the power issue at the main site Affected by HDO592 INC407410 HDC317 DESLANDES Artibonite Ericsson 2G D Talkpool 7/16/2020 0:46 3:32:26 Power Generator failure (Indeterminate) Unsafe area, team will reach the site in the morning, ETA 07:00AM INC407412 HDO316 THOMAZEAU Ouest Ericsson 2G B Talkpool 7/16/2020 0:46 3:32:26 Power Generator failure (Indeterminate) Team is informed, ETA 05:00AM INC407412 HDO349 DURAND Ouest Ericsson 2G D Talkpool 7/16/2020 0:46 3:32:26 Dependent Affected by the power issue at the main site Affected by HDO316 INC407412 HDO333 PONT_JANVIER Ouest Ericsson 2G D Talkpool 7/16/2020 0:46 3:32:26 Dependent Affected by the power issue at the main site Affected by HDO316 INC407412 HDO442 CASSIS Ouest Ericsson 2G D Talkpool 7/16/2020 0:46 3:32:26 Dependent Affected by the power issue at the main site Affected by HDO316 INC407412 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 7/16/2020 0:46 3:32:26 Dependent Affected by the power issue at the main site Affected by HDO316 INC407309 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/16/2020 0:50 3:28:26 Power Generator failure (Indeterminate) TP is not managing his team to reach the site. INC407360 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 7/16/2020 1:01 3:17:26 Power Power Failure (Indeterminate) The genset has been switch off due to much noise. It will be switch on this morning (07h00 AM) INC407415 HAIDO533 WANEY_93 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/16/2020 1:12 3:06:26 Power Power Failure (Indeterminate) Access issue, Access will be Granted at 6:AM in the morning INC407363 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 7/16/2020 1:22 2:56:26 Power Power Failure (Indeterminate) Due to rain, the intervention cannot be performed. ETA: 06h00 AM INC405427 HAIDS111 COLLEGE_HORACE Sud ZTE 2G+3G+LTE A Talkpool 7/16/2020 1:39 2:39:26 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS114 INC405427 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 7/16/2020 1:39 2:39:26 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS114 INC407422 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 7/16/2020 2:18 2:00:26 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 06h30 AM INC407361 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 7/16/2020 2:46 1:32:26 Power Generator failure (Indeterminate) Team is informed, ETA: 6:30 AM INC407361 HDC226 MARIN Artibonite Ericsson 2G D Talkpool 7/16/2020 2:46 1:32:26 Dependent Affected by the power issue at the main site Affected by HDC266 INC407377 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/16/2020 3:18 1:00:26 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 10377 bytes Desc: image003.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 16 04:25:34 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 16 Jul 2020 10:25:34 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 AM) In-Reply-To: References: Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 796:58:37 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel T team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 671:01:37 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 354:49:37 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 210:34:37 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC391206 HDO314 CAZALE Ouest Ericsson 2G C Talkpool 7/10/2020 9:05 141:19:37 Power Power Failure (E-power system fail) HPU can't supply 2601 Cabinet , Swapping needed. Follow up is ongoing by Digicel RAN team INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 10:23 68:01:37 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406408 HDN328 PARC CARACOL II Nord-Est Ericsson 2G D Talkpool 7/14/2020 8:30 45:54:37 RBS RBS Fault (RUS failure) The RUS01B3 collected was also defective. A new request has been made for another one INC406421 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 7/14/2020 9:06 45:18:37 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC406563 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/14/2020 13:25 40:59:37 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC406691 HDO381 LEOGANE_DABORNE Ouest Ericsson 2G A Talkpool 7/14/2020 23:03 31:21:37 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/15/2020 8:50 21:34:37 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC407050 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/15/2020 13:42 16:42:37 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC407057 HDO361 FONDWA Ouest Ericsson 2G C Talkpool 7/15/2020 14:02 16:22:37 RBS RBS Fault (Indeterminate) According to team, the TMA 2X1800mhz and 2 Jumpers needed to improve VSWR. ETR to be provided Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 16 05:16:08 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 16 Jul 2020 11:16:08 +0000 Subject: [Rantt] NOC SITES REPORT updated for this July 16th, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this July 16th, 2020 till 7:00 AM > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 250:29:21 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 156:39:21 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 96:56:21 Power Generator failure (Indeterminate) Portable genset has been installed; but the power capacity is too low to support the site. INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 96:43:21 Power Generator Failure (Engine broken) Engine broken. Talkpool has to provide the plan of recovery INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/13/2020 8:33 70:38:21 Power Power Failure (Indeterminate) Team can't reach the site. Access is blocked by bandits. Next update to share when available INC406602 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/14/2020 14:18 40:53:21 Power Generator Failure (Engine Knocking ) Engine broken. Talkpool has to provide the plan of recovery INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 29:53:21 Power Power Failure (Solar System failure) The solar system has broken down due to bad weather in the region; The site should be back on the air with solar energy. INC407123 HAIDO491 COTE_DE_PLAGE_28 Port-au-Prince ZTE 2G+3G B Talkpool 7/15/2020 14:05 17:06:21 Power Generator Failure (Alternator Failure) DC Alternator Faulty , follow up is ongoing INC407178 HDS317 MARGUERITTE_MARE_BRIOLE Sud-Est Ericsson 2G D Talkpool 7/15/2020 18:02 13:09:21 Power Power Failure (Indeterminate) Talkpool is not managing his team to arrive in the site. Till now, the ETA cannot be respected INC407264 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 7/15/2020 20:54 10:17:21 Power Generator failure (Indeterminate) Team is working on site. INC407266 HDN276 PETIT_BOURG Nord Ericsson 2G C Talkpool 7/15/2020 21:02 10:09:21 Power Generator failure (Indeterminate) Unsafe area, team will reach the site in the morning, ETA 07:00AM INC407326 HAIDO289 RUE_AMAZONE_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/15/2020 21:40 9:31:21 Power Power Failure (Indeterminate) Access issue, Guardian is unreachable, Inspector is informed, ETA is still expected. INC407329 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/15/2020 21:43 9:28:21 Power Power Failure (Indeterminate) Unsafe area according to TP team, ETA: 7:15AM. INC407336 HDC296 BOIS_MARIE Artibonite Ericsson 2G D Talkpool 7/15/2020 21:54 9:17:21 Power Generator failure (Indeterminate) Unsafe area, team will reach the site in the morning, ETA 07:00AM INC407339 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Talkpool 7/15/2020 22:14 8:57:21 RBS RBS Fault (Software Issue) License issue. Follow up is ongoing with BSS team for recovery INC394627 HAIDO137 DELMAS_2 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/15/2020 23:51 7:20:21 Power Power Failure (Indeterminate) Commercial power, Site will be up with EDH Power. INC407356 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/16/2020 0:27 6:44:21 Power Power Failure (Indeterminate) Team is working on site INC407356 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/16/2020 0:27 6:44:21 Dependent Affected by the power issue at the main site Affected by HDO592 INC407410 HDC317 DESLANDES Artibonite Ericsson 2G D Talkpool 7/16/2020 0:46 6:25:21 Power Generator failure (Indeterminate) Unsafe area, team will reach the site in the morning, ETA 07:00AM INC407412 HDO316 THOMAZEAU Ouest Ericsson 2G B Talkpool 7/16/2020 0:46 6:25:21 Power Generator failure (Indeterminate) Team is on site, waiting for access. INC407412 HDO349 DURAND Ouest Ericsson 2G D Talkpool 7/16/2020 0:46 6:25:21 Dependent Affected by the power issue at the main site Affected by HDO316 INC407412 HDO333 PONT_JANVIER Ouest Ericsson 2G D Talkpool 7/16/2020 0:46 6:25:21 Dependent Affected by the power issue at the main site Affected by HDO316 INC407412 HDO442 CASSIS Ouest Ericsson 2G D Talkpool 7/16/2020 0:46 6:25:21 Dependent Affected by the power issue at the main site Affected by HDO316 INC407412 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 7/16/2020 0:46 6:25:21 Dependent Affected by the power issue at the main site Affected by HDO316 INC407359 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/16/2020 0:50 6:21:21 Power Generator failure (Indeterminate) Team is informed, ETA: expired, new ETA is waiting from team. INC407360 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 7/16/2020 1:01 6:10:21 Power Power Failure (Indeterminate) The genset has been switch off due to much noise. It will be switch on this morning (07h00 AM) INC407415 HAIDO533 WANEY_93 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/16/2020 1:12 5:59:21 Power Power Failure (Indeterminate) Team is working on site INC407363 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 7/16/2020 1:22 5:49:21 Power Power Failure (Indeterminate) Due to rain, the intervention cannot be performed. New ETA: 07h15 AM INC405427 HAIDS111 COLLEGE_HORACE Sud ZTE 2G+3G+LTE A Talkpool 7/16/2020 1:39 5:32:21 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS114 INC405427 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 7/16/2020 1:39 5:32:21 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS114 INC407422 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 7/16/2020 2:18 4:53:21 Power Power Failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is ongoing with concerned team INC407377 HDO357 MORNE_TAPION Ouest Ericsson 2G D O&M_Fuel 7/16/2020 3:18 3:53:21 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/16/2020 at 06h24 AM. Feedback expected from them INC407434 HDS143 MERENCY Sud Ericsson 2G D Talkpool 7/16/2020 4:38 2:33:21 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 07h30 AM INC407095 HDC211 MIREBALAIS Centre Ericsson 3G A Talkpool 7/16/2020 6:00 1:11:21 RBS RBS Fault (Indeterminate) Team is informed, ETA not yet provided. INC407095 HDC201 MONT_CARMEL Centre Ericsson 3G A Talkpool 7/16/2020 6:00 1:11:21 Dependent Affected by the power issue at the main site Affected by HDC211 INC407095 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 7/16/2020 6:00 1:11:21 Dependent Affected by the power issue at the main site Affected by HDC211 INC406089 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/16/2020 6:06 1:05:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406657 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/16/2020 6:06 1:05:21 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC406657 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/16/2020 6:06 1:05:21 Dependent Affected by the power issue at the main site Affected by HDC318 INC407447 HAIDO264 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/16/2020 6:48 0:23:21 Power Power Failure (Indeterminate) Team is informed, ETA to be provided Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 797:45:21 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel T team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 671:48:21 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 355:36:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 211:21:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC391206 HDO314 CAZALE Ouest Ericsson 2G C Talkpool 7/10/2020 9:05 142:06:21 Power Power Failure (E-power system fail) HPU can't supply 2601 Cabinet , Swapping needed. Follow up is ongoing by Digicel RAN team INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 10:23 68:48:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406408 HDN328 PARC CARACOL II Nord-Est Ericsson 2G D Talkpool 7/14/2020 8:30 46:41:21 RBS RBS Fault (RUS failure) The RUS01B3 collected was also defective. A new request has been made for another one INC406421 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 7/14/2020 9:06 46:05:21 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC406563 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/14/2020 13:25 41:46:21 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC406691 HDO381 LEOGANE_DABORNE Ouest Ericsson 2G A Talkpool 7/14/2020 23:03 32:08:21 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/15/2020 8:50 22:21:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC407050 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/15/2020 13:42 17:29:21 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC407057 HDO361 FONDWA Ouest Ericsson 2G C Talkpool 7/15/2020 14:02 17:09:21 RBS RBS Fault (Indeterminate) According to team, the TMA 2X1800mhz and 2 Jumpers needed to improve VSWR. ETR to be provided INC407444 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/16/2020 6:06 1:05:21 RBS RBS Fault (RUS failure) Team is informed, ETA not yet provided. INC407446 HDO409 CHAVANNES Ouest Ericsson 2G D Talkpool 7/16/2020 6:28 0:43:21 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC407179 HDO414 BELLEVUE Ouest Ericsson 2G C Talkpool 7/15/2020 18:06 7/15/2020 20:12 2:06:00 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to radiator dirty OK 1 gallon of coolant added then genset restarted with an external battery INC407335 HDO464 VALLUE Ouest Ericsson 2G A Talkpool 7/15/2020 22:00 7/15/2020 23:46 1:46:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK The site is back in service without any intervention INC407257 HAIGA113 PESTEL Grande-Anse ZTE 2G+3G C Talkpool 7/15/2020 20:18 7/15/2020 22:18 2:00:00 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to radiator dirty OK 1 gallon of coolant then 1/4 gal of oil added on the genset and has been restarted with an external battery INC407411 HDS261 DAVY Sud Ericsson 2G D Talkpool 7/16/2020 0:46 7/16/2020 3:14 2:28:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK The site is back in service without any intervention INC407291 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/15/2020 22:46 7/16/2020 4:56 6:10:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate OK The last feedback is expected from field team INC407291 HGA042 BRAND Nippes Ericsson 2G D Talkpool 7/15/2020 22:46 7/16/2020 4:56 6:10:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS265 OK The site is back in service once the issue solved at HDS265 INC407351 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/15/2020 23:22 7/16/2020 5:31 6:09:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Portative genset out of fuel Need to be justified Fuel has been added in the portative genset INC407184 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G A Talkpool 7/15/2020 18:18 7/15/2020 20:15 1:57:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Resolution details will be provided by concerned team INC407184 HDN108 DESGRANGES Nord-Ouest Ericsson 2G A Talkpool 7/15/2020 18:18 7/15/2020 20:15 1:57:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN105 Cascaded Site back in service with the main site INC407174 HDC270 CRETE_A_PIEROT Artibonite Ericsson 2G+3G B Talkpool 7/15/2020 17:50 7/15/2020 20:20 2:30:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Resolution details will be provided by concerned team INC407095 HDC211 MIREBALAIS Centre Ericsson 3G A Talkpool 7/15/2020 16:36 7/15/2020 22:40 6:04:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate OK Resolution details will be provided by concerned team INC407095 HDC201 MONT_CARMEL Centre Ericsson 3G A Talkpool 7/15/2020 16:36 7/15/2020 22:40 6:04:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Sffected by HDC211 Cascaded Site back in service with the main site INC407095 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 7/15/2020 16:36 7/15/2020 22:40 6:04:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Sffected by HDC211 Cascaded Site back in service with the main site INC407221 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 7/15/2020 18:32 7/16/2020 0:42 6:10:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site back on air with commercial power. INC407197 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/15/2020 19:46 7/15/2020 22:06 2:20:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site back on air with commercial power. INC407361 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 7/16/2020 2:46 7/16/2020 6:45 3:59:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK System restarted and RBS boosted INC407361 HDC226 MARIN Artibonite Ericsson 2G D Talkpool 7/16/2020 2:46 7/16/2020 6:45 3:59:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC266 Cascaded Site back in service with the main site INC407192 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/15/2020 18:54 7/15/2020 20:00 1:06:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK 2 GALS water coolant added and restart INC407323 HDO640 CLERCINE_IMP.ST FLEUR_COW Port-au-Prince Huawei 2G+3G C Talkpool 7/15/2020 21:27 7/15/2020 23:00 1:33:00 4:00:00 Compliant Power Power Failure (Indeterminate) Battery CPS alarm. OK Battery have been reset INC407318 HAIDO661 MON REPOS 40_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/15/2020 21:18 7/15/2020 23:00 1:42:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Alarm is cleared by itself INC407318 HAIDO282 RUE_ELIE_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/15/2020 21:18 7/15/2020 23:00 1:42:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO661 Cascaded Back in service with the main site INC407318 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/15/2020 21:18 7/15/2020 23:00 1:42:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO661 Cascaded Back in service with the main site Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 16 06:51:38 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 16 Jul 2020 12:51:38 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM Message-ID: Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 8 3 8 13 32 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 2 0 0 18 ZTE 9 9 5 0 9 Huawei 5 5 5 1 5 Network 30 16 10 1 32 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 1 0 3 3 32 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 252:08:24 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 158:18:24 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 98:35:24 Power Generator failure (Indeterminate) Team is on site. INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 98:22:24 Power Generator Failure (Engine broken) Engine broken. Talkpool has to provide the plan of recovery INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/13/2020 8:33 72:17:24 Power Power Failure (Indeterminate) Team can't reach the site. Access is blocked by bandits. Next update to share when available INC406602 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/14/2020 14:18 42:32:24 Power Generator Failure (Engine Knocking ) Engine broken. Talkpool has to provide the plan of recovery INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 31:32:24 Power Power Failure (Solar System failure) The solar system has broken down due to bad weather in the region; The site should be back on the air with solar energy. INC407123 HAIDO491 COTE_DE_PLAGE_28 Port-au-Prince ZTE 2G+3G B Talkpool 7/15/2020 14:05 18:45:24 Power Generator Failure (Alternator Failure) DC Alternator Faulty , follow up is ongoing INC407178 HDS317 MARGUERITTE_MARE_BRIOLE Sud-Est Ericsson 2G D Talkpool 7/15/2020 18:02 14:48:24 Power Power Failure (Indeterminate) Team is informed, ETA 06:30 AM is expired, New ETA 09:00 AM. INC407264 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 7/15/2020 20:54 11:56:24 Power Generator failure (Indeterminate) Team is working on site. INC407266 HDN276 PETIT_BOURG Nord Ericsson 2G C Talkpool 7/15/2020 21:02 11:48:24 Power Generator failure (Indeterminate) Site is suspected down for fuel, team is waiting for picture to confirm. INC407326 HAIDO289 RUE_AMAZONE_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/15/2020 21:40 11:10:24 Power Power Failure (Indeterminate) TP cannot reach their field team , waiting for next update INC407329 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/15/2020 21:43 11:07:24 Power Power Failure (Indeterminate) Team is on site INC407336 HDC296 BOIS_MARIE Artibonite Ericsson 2G D Talkpool 7/15/2020 21:54 10:56:24 Power Generator failure (Indeterminate) Team is working on site. INC407339 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Talkpool 7/15/2020 22:14 10:36:24 RBS RBS Fault (Software Issue) License issue. Follow up is ongoing with BSS team for recovery INC394627 HAIDO137 DELMAS_2 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/15/2020 23:51 8:59:24 Power Power Failure (Indeterminate) Commercial power, Site will be up with EDH Power. INC407356 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/16/2020 0:27 8:23:24 Power Power Failure (Indeterminate) Team is working on site INC407356 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/16/2020 0:27 8:23:24 Dependent Affected by the power issue at the main site Affected by HDO592 INC407410 HDC317 DESLANDES Artibonite Ericsson 2G D Talkpool 7/16/2020 0:46 8:04:24 Power Generator failure (Indeterminate) Unsafe area, team will reach the site in the morning, ETA 08:30 AM INC407359 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/16/2020 0:50 8:00:24 Power Generator failure (Indeterminate) Team is informed, ETA: expired, new ETA is expected from team. INC407363 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 7/16/2020 1:22 7:28:24 Power Power Failure (Indeterminate) Team is waiting For Access. INC407377 HDO357 MORNE_TAPION Ouest Ericsson 2G D O&M_Fuel 7/16/2020 3:18 5:32:24 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/16/2020 at 06h24 AM. Feedback expected from them INC406089 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/16/2020 6:06 2:44:24 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406657 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/16/2020 6:06 2:44:24 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/16/2020 6:25 2:25:24 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC407447 HDO264 BONREPOS Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/16/2020 6:48 2:02:24 Power Power Failure (Indeterminate) Team is informed, ETA 9:00 AM INC407448 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 7/16/2020 6:57 1:53:24 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA 09:30 AM. INC407451 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/16/2020 7:09 1:41:24 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA 08:30 AM. INC407441 HAIDO456 JUVENAT_5 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/16/2020 7:09 1:41:24 Power Power Failure (Indeterminate) ETA expired , new ETA 8:35 AM INC407441 HAIDO113 CANAPE-JUVENAT Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/16/2020 7:09 1:41:24 Dependent Affected by the power issue at the main site Affected by HDO456 INC407454 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/16/2020 7:26 1:24:24 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA 08:30 AM. INC407454 HGA042 BRAND Nippes Ericsson 2G D Talkpool 7/16/2020 7:26 1:24:24 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS265 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 16 07:41:57 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 16 Jul 2020 13:41:57 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 800:13:48 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 674:16:48 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 358:04:48 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 213:49:48 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC391206 HDO314 CAZALE Ouest Ericsson 2G C Talkpool 7/10/2020 9:05 144:34:48 Power Power Failure (E-power system fail) HPU can't supply 2601 Cabinet , Swapping needed. Follow up is ongoing by Digicel RAN team INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 10:23 71:16:48 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406408 HDN328 PARC CARACOL II Nord-Est Ericsson 2G D Talkpool 7/14/2020 8:30 49:09:48 RBS RBS Fault (RUS failure) The RUS01B3 collected was also defective. A new request has been made for another one INC406421 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 7/14/2020 9:06 48:33:48 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC406563 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/14/2020 13:25 44:14:48 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC406691 HDO381 LEOGANE_DABORNE Ouest Ericsson 2G A Talkpool 7/14/2020 23:03 34:36:48 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC407050 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/15/2020 13:42 19:57:48 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC407057 HDO361 FONDWA Ouest Ericsson 2G C Talkpool 7/15/2020 14:02 19:37:48 RBS RBS Fault (Indeterminate) TMA is faulty and spare will be checked in warehouse INC407444 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/16/2020 6:06 3:33:48 RBS RBS Fault (RUS failure) Talkpool is not managed the team to reach the site INC407446 HDO409 CHAVANNES Ouest Ericsson 2G D Talkpool 7/16/2020 6:28 3:11:48 RBS RBS Fault (Indeterminate) TP team is not able to provide a proper update. INC407470 HDC314 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/16/2020 8:20 1:19:48 RBS RBS Fault (Indeterminate) Team is informed, ETA not yet provided. INC407477 HDC299 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/16/2020 8:40 0:59:48 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 16 09:38:22 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 16 Jul 2020 15:38:22 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 3 1 5 9 18 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 12 2 0 0 14 ZTE 2 2 1 0 2 Huawei 2 2 2 0 2 Network 16 6 3 0 18 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 11 3 0 4 0 18 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 254:55:19 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 161:05:19 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 101:22:19 Power Generator failure (Indeterminate) Talkpool is not able to provide New Update. INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 101:09:19 Power Generator Failure (Engine broken) Engine broken. Talkpool has to provide the plan of recovery INC406602 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/14/2020 14:18 45:19:19 Power Generator Failure (Engine Knocking ) Engine broken. Talkpool has to provide the plan of recovery INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 34:19:19 Power Power Failure (Solar System failure) The solar system has broken down due to bad weather in the region; The site should be back on the air with solar energy. INC407178 HDS317 MARGUERITTE_MARE_BRIOLE Sud-Est Ericsson 2G D Talkpool 7/15/2020 18:02 17:35:19 Power Power Failure (Indeterminate) Talkpool is not able to provide New Update. INC407264 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D O&M FUEL 7/15/2020 20:54 14:43:19 Fuel Generator failure (Fuel issue) Fuel team has been informed 7/15/2020 11:12APM. ETR to be provided by them INC407266 HDN276 PETIT_BOURG Nord Ericsson 2G C Talkpool 7/15/2020 21:02 14:35:19 Power Generator failure (Indeterminate) Site is suspected down for fuel, team is waiting for picture to confirm. INC407339 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Talkpool 7/15/2020 22:14 13:23:19 RBS RBS Fault (Software Issue) License issue. Follow up is ongoing with BSS team for recovery INC394627 HAIDO137 DELMAS_2 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/15/2020 23:51 11:46:19 Power Power Failure (Indeterminate) Commercial power, Site will be up with EDH Power. INC407410 HDC317 DESLANDES Artibonite Ericsson 2G D Talkpool 7/16/2020 0:46 10:51:19 Power Generator failure (Indeterminate) Team is working on the site. INC407359 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/16/2020 0:50 10:47:19 Transmission Transmission (Indeterminate) Power team already performed on the site, TX team is requested. ETA not provided yet INC407377 HDO357 MORNE_TAPION Ouest Ericsson 2G D O&M_Fuel 7/16/2020 3:18 8:19:19 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/16/2020 at 06h24 AM. Feedback expected from them INC407479 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 7/16/2020 8:58 2:39:19 Power Generator failure (Indeterminate) Team has been informed. ETA: 12:40 PM INC407521 HDO164 CLERCINE_14 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/16/2020 9:05 2:32:19 Fuel Generator failure (Fuel issue) Fuel team has been informed since 11:05 AM 7/16/2020 , ETR to be provided INC407530 HGA044 ABRAHAM Nippes Ericsson 2G D Talkpool 7/16/2020 9:38 1:59:19 Power Power Failure (Indeterminate) Team is on site. INC407541 HDS227 NAN_SABLE Sud Ericsson 2G D Talkpool 7/16/2020 10:38 0:59:19 Power Power Failure (Indeterminate) Team is informed, ETA 11:50 AM. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 16 10:33:25 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 16 Jul 2020 16:33:25 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 803:06:56 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 677:09:56 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 360:57:56 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 216:42:56 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC391206 HDO314 CAZALE Ouest Ericsson 2G C Talkpool 7/10/2020 9:05 147:27:56 Power Power Failure (E-power system fail) HPU can't supply 2601 Cabinet , Swapping needed. Follow up is ongoing by Digicel RAN team INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 10:23 74:09:56 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406408 HDN328 PARC CARACOL II Nord-Est Ericsson 2G D Talkpool 7/14/2020 8:30 52:02:56 RBS RBS Fault (RUS failure) The RUS01B3 collected was also defective. A new request has been made for another one INC406421 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 7/14/2020 9:06 51:26:56 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC406563 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/14/2020 13:25 47:07:56 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC406691 HDO381 LEOGANE_DABORNE Ouest Ericsson 2G A Talkpool 7/14/2020 23:03 37:29:56 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC407050 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/15/2020 13:42 22:50:56 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC407057 HDO361 FONDWA Ouest Ericsson 2G C Talkpool 7/15/2020 14:02 22:30:56 RBS RBS Fault (Indeterminate) Faulty TMA is needed. Team is looking for spare in Warehouse INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/16/2020 6:25 6:07:56 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC407446 HDO409 CHAVANNES Ouest Ericsson 2G D Talkpool 7/16/2020 6:28 6:04:56 RBS RBS Fault (Indeterminate) TP team is not able to provide a proper update. INC407470 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/16/2020 8:20 4:12:56 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replaced. Spare not yet available INC407477 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/16/2020 8:40 3:52:56 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Sasoun.Deronis at digicelgroup.com Thu Jul 16 11:09:24 2020 From: Sasoun.Deronis at digicelgroup.com (Sasoun Deronis) Date: Thu, 16 Jul 2020 17:09:24 +0000 Subject: [Rantt] Regarding HAIGA115+3 intermittent Jeremie In-Reply-To: References: Message-ID: Hi Jithin Jerry, Please your support to send team to check the environment of HGA115. Site is fluctuating with 3 attached sites. - TAS261805 Regards, Sasoun Deronis [cid:image001.jpg at 01D61957.A00D8CA0] From: Muhammad Irshad Sent: Thursday, July 16, 2020 12:19 PM To: Haiti Noc ; Jean Arleff Israel Chery ; Ruthza Laleau Fils ; Guerdy Israel ; Sasoun Deronis Cc: Eng Teck Ng ; Francois Boyer ; Jean Arleff Israel Chery ; Jean-Marc Castera ; Derrick Rowe ; Luigi Roy ; Ruthza Laleau Fils ; Haiti Noc ; Ziad El Maalouf ; Luckerson Jean ; Carl-Edouard Bastien ; Jean Efraim Dossous Subject: Regarding HAIGA115+3 intermittent Jeremie Hi NOC Team, HAIGA115&attached 03 sites are intermittent.please dispatch power team to check power is stable on site or not. [cid:image002.png at 01D65B72.4B410500] Severity NE Alarm Code Raised Time Cleared Time Duration(hh:mm:ss) Critical HAIGA105 Site Abis control link broken(199087337) 2020-07-16 12:04:32(UTC-05:00 DST+01:00) 2020-07-16 12:06:05(UTC-05:00 DST+01:00) 00:01:33 Critical HAIGA115 Site Abis control link broken(199087337) 2020-07-16 12:04:33(UTC-05:00 DST+01:00) 2020-07-16 12:06:02(UTC-05:00 DST+01:00) 00:01:29 Critical HAIGA142 Site Abis control link broken(199087337) 2020-07-16 12:04:32(UTC-05:00 DST+01:00) 2020-07-16 12:06:02(UTC-05:00 DST+01:00) 00:01:30 Critical HAIGA116 Site Abis control link broken(199087337) 2020-07-16 12:04:32(UTC-05:00 DST+01:00) 2020-07-16 12:06:02(UTC-05:00 DST+01:00) 00:01:30 Critical HAIGA105 Site Abis control link broken(199087337) 2020-07-16 10:04:27(UTC-05:00 DST+01:00) 2020-07-16 10:06:00(UTC-05:00 DST+01:00) 00:01:33 Critical HAIGA142 Site Abis control link broken(199087337) 2020-07-16 10:04:27(UTC-05:00 DST+01:00) 2020-07-16 10:05:57(UTC-05:00 DST+01:00) 00:01:30 Critical HAIGA115 Site Abis control link broken(199087337) 2020-07-16 10:04:28(UTC-05:00 DST+01:00) 2020-07-16 10:05:57(UTC-05:00 DST+01:00) 00:01:29 Critical HAIGA116 Site Abis control link broken(199087337) 2020-07-16 10:04:27(UTC-05:00 DST+01:00) 2020-07-16 10:05:56(UTC-05:00 DST+01:00) 00:01:29 Critical HAIGA115 Site Abis control link broken(199087337) 2020-07-16 08:04:23(UTC-05:00 DST+01:00) 2020-07-16 08:05:58(UTC-05:00 DST+01:00) 00:01:35 Critical HAIGA142 Site Abis control link broken(199087337) 2020-07-16 08:04:22(UTC-05:00 DST+01:00) 2020-07-16 08:05:57(UTC-05:00 DST+01:00) 00:01:35 Critical HAIGA105 Site Abis control link broken(199087337) 2020-07-16 08:04:23(UTC-05:00 DST+01:00) 2020-07-16 08:05:57(UTC-05:00 DST+01:00) 00:01:34 Critical HAIGA116 Site Abis control link broken(199087337) 2020-07-16 08:04:23(UTC-05:00 DST+01:00) 2020-07-16 08:05:57(UTC-05:00 DST+01:00) 00:01:34 Critical HAIGA105 Site Abis control link broken(199087337) 2020-07-16 06:04:18(UTC-05:00 DST+01:00) 2020-07-16 06:05:00(UTC-05:00 DST+01:00) 00:00:42 Critical HAIGA142 Site Abis control link broken(199087337) 2020-07-16 06:04:18(UTC-05:00 DST+01:00) 2020-07-16 06:05:00(UTC-05:00 DST+01:00) 00:00:42 Critical HAIGA115 Site Abis control link broken(199087337) 2020-07-16 06:04:17(UTC-05:00 DST+01:00) 2020-07-16 06:04:55(UTC-05:00 DST+01:00) 00:00:38 Critical HAIGA116 Site Abis control link broken(199087337) 2020-07-16 06:04:18(UTC-05:00 DST+01:00) 2020-07-16 06:04:54(UTC-05:00 DST+01:00) 00:00:36 Critical HAIGA115 Site Abis control link broken(199087337) 2020-07-16 04:04:14(UTC-05:00 DST+01:00) 2020-07-16 04:05:43(UTC-05:00 DST+01:00) 00:01:29 Critical HAIGA116 Site Abis control link broken(199087337) 2020-07-16 04:04:14(UTC-05:00 DST+01:00) 2020-07-16 04:05:41(UTC-05:00 DST+01:00) 00:01:27 Critical HAIGA105 Site Abis control link broken(199087337) 2020-07-16 04:04:14(UTC-05:00 DST+01:00) 2020-07-16 04:05:41(UTC-05:00 DST+01:00) 00:01:27 Critical HAIGA142 Site Abis control link broken(199087337) 2020-07-16 04:04:17(UTC-05:00 DST+01:00) 2020-07-16 04:05:41(UTC-05:00 DST+01:00) 00:01:24 Critical HAIGA115 Site Abis control link broken(199087337) 2020-07-16 02:04:07(UTC-05:00 DST+01:00) 2020-07-16 02:05:43(UTC-05:00 DST+01:00) 00:01:36 Critical HAIGA142 Site Abis control link broken(199087337) 2020-07-16 02:04:07(UTC-05:00 DST+01:00) 2020-07-16 02:05:43(UTC-05:00 DST+01:00) 00:01:36 Critical HAIGA105 Site Abis control link broken(199087337) 2020-07-16 02:04:07(UTC-05:00 DST+01:00) 2020-07-16 02:05:42(UTC-05:00 DST+01:00) 00:01:35 Critical HAIGA116 Site Abis control link broken(199087337) 2020-07-16 02:04:07(UTC-05:00 DST+01:00) 2020-07-16 02:05:42(UTC-05:00 DST+01:00) 00:01:35 Critical HAIGA105 Site Abis control link broken(199087337) 2020-07-16 00:04:02(UTC-05:00 DST+01:00) 2020-07-16 00:05:35(UTC-05:00 DST+01:00) 00:01:33 Critical HAIGA142 Site Abis control link broken(199087337) 2020-07-16 00:04:02(UTC-05:00 DST+01:00) 2020-07-16 00:05:35(UTC-05:00 DST+01:00) 00:01:33 Critical HAIGA116 Site Abis control link broken(199087337) 2020-07-16 00:04:02(UTC-05:00 DST+01:00) 2020-07-16 00:05:31(UTC-05:00 DST+01:00) 00:01:29 Critical HAIGA115 Site Abis control link broken(199087337) 2020-07-16 00:04:02(UTC-05:00 DST+01:00) 2020-07-16 00:05:31(UTC-05:00 DST+01:00) 00:01:29 BR// Muhammad Irshad ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 64635 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 30429 bytes Desc: image002.png URL: From Haiti.Noc at digicelgroup.com Thu Jul 16 12:31:50 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 16 Jul 2020 18:31:50 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM Message-ID: Hello All, Received the NOC hourly report done at 2:00 PM Sites off air by Class Class A B C D Total Total 5 5 5 8 23 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 12 7 0 0 18 ZTE 3 3 1 0 3 Huawei 2 2 2 0 2 Network 17 12 3 0 23 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 13 2 0 3 5 23 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 257:48:06 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 163:58:06 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 104:15:06 Power Generator failure (Indeterminate) Engine swapping requested,Follow up is ongoing. INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 104:02:06 Power Generator Failure (Engine broken) Engine broken. Another on has been requested, follow up is ongoing INC406602 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/14/2020 14:18 48:12:06 Power Generator Failure (Engine Knocking ) Engine broken. Another on has been requested, follow up is ongoing INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 37:12:06 Power Power Failure (Solar System failure) The solar system has broken down due to bad weather in the region; The site should be back on the air with solar energy. INC407178 HDS317 MARGUERITTE_MARE_BRIOLE Sud-Est Ericsson 2G D Talkpool 7/15/2020 18:02 20:28:06 Power Power Failure (Indeterminate) AC Alternator suspected Faulty on site, Waiting for confirmation by TP. INC407264 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D O&M FUEL 7/15/2020 20:54 17:36:06 Fuel Generator failure (Fuel issue) Fuel team has been informed 7/15/2020 11:12APM. ETR to be provided by them INC407266 HDN276 PETIT_BOURG Nord Ericsson 2G C Talkpool 7/15/2020 21:02 17:28:06 Power Generator failure (Indeterminate) Site is suspected down for fuel, team is waiting for picture to confirm. INC407339 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Talkpool 7/15/2020 22:14 16:16:06 RBS RBS Fault (Software Issue) License issue. Follow up is ongoing with BSS team for recovery INC394627 HAIDO137 DELMAS_2 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/15/2020 23:51 14:39:06 Power Power Failure (Indeterminate) Commercial power, Site will be up with EDH Power. INC407479 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 7/16/2020 8:58 5:32:06 Power Generator failure (Indeterminate) Site is suspected down for fuel, team is waiting for picture to confirm. INC407521 HDO164 CLERCINE_14 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/16/2020 9:05 5:25:06 Fuel Generator failure (Fuel issue) Fuel team has been informed since 11:05 AM 7/16/2020 , ETR to be provided INC407734 HAIDS279 CAVAILLON_II Sud ZTE 2G+3G B Talkpool 7/16/2020 11:41 2:49:06 Power Power Failure (Indeterminate) Team is informed, ETA 02:40 PM INC407751 HDN133 AUX_PLAINES Nord-Ouest Ericsson 2G D Talkpool 7/16/2020 12:34 1:56:06 Power Generator failure (Indeterminate) Team is waiting for the access. INC407753 HDS009 CYVADIER Sud-Est Ericsson 2G+3G B Talkpool 7/16/2020 13:06 1:24:06 Power Power Failure (Indeterminate) Team is informed, ETA 03:20 PM INC407585 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 3G A Talkpool 7/16/2020 13:40 0:50:06 Power Power Failure (Indeterminate) Team is informed, ETA 03:30 PM. INC407585 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Talkpool 7/16/2020 13:40 0:50:06 Dependent Affected by the power issue at the main site Affected by HDO388 INC407585 HDO393 RUE SALOMON_MERGER Ouest Ericsson 3G B Talkpool 7/16/2020 13:40 0:50:06 Dependent Affected by the power issue at the main site Affected by HDO388 INC407585 HDO368 MORNE_GAUDER Ouest Ericsson 3G B Talkpool 7/16/2020 13:40 0:50:06 Dependent Affected by the power issue at the main site Affected by HDO388 INC407585 HDO396 MORNE_A_CHANDELLE_II Ouest Ericsson 2G D Talkpool 7/16/2020 13:40 0:50:06 Dependent Affected by the power issue at the main site Affected by HDO388 INC407772 HDN233 TERRE_BATTE Nord-Est Ericsson 2G D Talkpool 7/16/2020 13:42 0:48:06 Power Generator failure (Indeterminate) Team has been informed. ETA not provided yet INC407772 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/16/2020 13:42 0:48:06 Dependent Affected by the power issue at the main site Affected by HDN233 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 16 12:49:08 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 16 Jul 2020 18:49:08 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (02:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 02:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 805:22:44 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 679:25:44 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 363:13:44 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 218:58:44 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC391206 HDO314 CAZALE Ouest Ericsson 2G C Talkpool 7/10/2020 9:05 149:43:44 Power Power Failure (E-power system fail) HPU can't supply 2601 Cabinet , Swapping needed. Follow up is ongoing by Digicel RAN team INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 10:23 76:25:44 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406408 HDN328 PARC CARACOL II Nord-Est Ericsson 2G D Talkpool 7/14/2020 8:30 54:18:44 RBS RBS Fault (RUS failure) The RUS01B3 collected was also defective. A new request has been made for another one INC406421 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 7/14/2020 9:06 53:42:44 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC406563 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/14/2020 13:25 49:23:44 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC406691 HDO381 LEOGANE_DABORNE Ouest Ericsson 2G A Talkpool 7/14/2020 23:03 39:45:44 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC407050 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/15/2020 13:42 25:06:44 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC407057 HDO361 FONDWA Ouest Ericsson 2G C Talkpool 7/15/2020 14:02 24:46:44 RBS RBS Fault (Indeterminate) 2 Jumpers needed to improve VSWR. ETR to be provided INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/16/2020 6:25 8:23:44 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC407446 HDO409 CHAVANNES Ouest Ericsson 2G D Talkpool 7/16/2020 6:28 8:20:44 RBS RBS Fault (Indeterminate) Team is waiting for access. INC407470 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/16/2020 8:20 6:28:44 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replaced. Spare not yet available INC407477 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/16/2020 8:40 6:08:44 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 16 14:36:58 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 16 Jul 2020 20:36:58 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM Message-ID: Hello All, Received the NOC hourly report done at 4:00 PM Sites off air by Class Class A B C D Total Total 3 2 8 9 22 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 3 0 0 17 ZTE 3 3 1 0 3 Huawei 2 2 2 0 2 Network 21 8 3 0 22 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 15 3 0 2 2 22 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 259:53:26 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 166:03:26 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 106:20:26 Power Generator failure (Indeterminate) Engine swapping requested. Follow up is ongoing. INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 106:07:26 Power Generator Failure (Engine broken) Engine broken. Another one has been requested, follow up is ongoing INC406602 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/14/2020 14:18 50:17:26 Power Generator Failure (Engine Knocking ) Engine broken. Another one has been requested, follow up is ongoing INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 39:17:26 Power Power Failure (Solar System failure) The solar system has broken down due to bad weather in the region; The site should be back on the air with solar energy. INC407178 HDS317 MARGUERITTE_MARE_BRIOLE Sud-Est Ericsson 2G D Talkpool 7/15/2020 18:02 22:33:26 Power Power Failure (Indeterminate) AC Alternator suspected Faulty on site, Waiting for confirmation by TP. INC407264 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D O&M FUEL 7/15/2020 20:54 19:41:26 Fuel Generator failure (Fuel issue) Fuel team has been informed 7/16/2020 4:10PM. ETR to be provided by them INC407266 HDN276 PETIT_BOURG Nord Ericsson 2G C O&M FUEL 7/15/2020 21:02 19:33:26 Fuel Generator failure (Fuel issue) Fuel team has been informed 7/16/2020 11:12AM. ETR to be provided by them INC394627 HAIDO137 DELMAS_2 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/15/2020 23:51 16:44:26 Power Power Failure (Indeterminate) Commercial power, Site will be up with EDH Power. INC407479 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M FUEL 7/16/2020 8:58 7:37:26 Fuel Generator failure (Fuel issue) Fuel team has been informed 7/16/2020 4:10PM. ETR to be provided by them INC407734 HAIDS279 CAVAILLON_II Sud ZTE 2G+3G B Talkpool 7/16/2020 11:41 4:54:26 Power Power Failure (Indeterminate) Team is on site. INC407751 HDN133 AUX_PLAINES Nord-Ouest Ericsson 2G D Talkpool 7/16/2020 12:34 4:01:26 Power Generator failure (Indeterminate) Team still waiting for the access. INC407753 HDS009 CYVADIER Sud-Est Ericsson 2G+3G B Talkpool 7/16/2020 13:06 3:29:26 Power Power Failure (Indeterminate) Team is on site. INC407772 HDN233 TERRE_BATTE Nord-Est Ericsson 2G D Talkpool 7/16/2020 13:42 2:53:26 Power Generator failure (Indeterminate) Team has been informed. ETA expired, new ETA not provided yet. INC407772 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/16/2020 13:42 2:53:26 Dependent Affected by the power issue at the main site Affected by HDN233 INC407902 HDC224 LA_CHAPELLE Artibonite Ericsson 2G C Talkpool 7/16/2020 14:42 1:53:26 Power Generator failure (Indeterminate) Team has been informed. ETA not provided yet INC407902 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G C Talkpool 7/16/2020 14:42 1:53:26 Dependent Affected by the power issue at the main site Affected by HDC224 INC407809 HDC258 MARMELADE Artibonite Ericsson 2G+3G C Talkpool 7/16/2020 14:46 1:49:26 Power Generator failure (Indeterminate) Team has been informed. ETA: 5:30 PM INC407807 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/16/2020 15:07 1:28:26 Power Power Failure (Indeterminate) Team has been informed, ETA 16:30 INC407816 HDS261 DAVY Sud Ericsson 2G D Talkpool 7/16/2020 15:46 0:49:26 Power Power Failure (Indeterminate) Team is informed, ETA 05:00 pm. INC407830 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/16/2020 15:46 0:49:26 Power Generator failure (Indeterminate) Team has been informed. ETA not provided yet Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 16 16:21:33 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 16 Jul 2020 22:21:33 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (06:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 808:54:55 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 682:57:55 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 366:45:55 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC391206 HDO314 CAZALE Ouest Ericsson 2G C Talkpool 7/10/2020 9:05 153:15:55 Power Power Failure (E-power system fail) HPU can't supply 2601 Cabinet , Swapping needed. Follow up is ongoing by Digicel RAN team INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 10:23 79:57:55 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406408 HDN328 PARC CARACOL II Nord-Est Ericsson 2G D Talkpool 7/14/2020 8:30 57:50:55 RBS RBS Fault (RUS failure) The RUS01B3 collected was also defective. A new request has been made for another one INC406563 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/14/2020 13:25 52:55:55 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC406691 HDO381 LEOGANE_DABORNE Ouest Ericsson 2G A Talkpool 7/14/2020 23:03 43:17:55 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC407050 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/15/2020 13:42 28:38:55 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC406089 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/16/2020 6:06 12:14:55 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/16/2020 6:25 11:55:55 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC407477 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/16/2020 8:40 9:40:55 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC407792 HDN327 PARC CARACOL Nord-Est Ericsson 2G C Talkpool 7/16/2020 15:00 3:20:55 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replaced. Spare not yet available INC407901 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/16/2020 15:45 2:35:55 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC407850 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 7/16/2020 17:15 1:05:55 RBS RBS Fault (Indeterminate) Team is already informed . ETA to be provided INC407851 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/16/2020 17:18 1:02:55 RBS RBS Fault (Indeterminate) Team is already informed . ETA to be provided Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 16 17:24:36 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 16 Jul 2020 23:24:36 +0000 Subject: [Rantt] NOC SITES REPORT updated for this July 16th, 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this July 16th, 2020 till 7:00 PM > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 262:27:22 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 168:37:22 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 108:54:22 Power Generator failure (Indeterminate) Engine swapping requested. Follow up is ongoing. INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 108:41:22 Power Generator Failure (Engine broken) Engine broken. Another one has been requested, follow up is ongoing INC406602 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/14/2020 14:18 52:51:22 Power Generator Failure (Engine Knocking ) Engine broken. Another one has been requested, follow up is ongoing INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 41:51:22 Power Power Failure (Solar System failure) The solar system has broken down due to bad weather in the region; The site should be back on the air with solar energy. INC407178 HDS317 MARGUERITTE_MARE_BRIOLE Sud-Est Ericsson 2G D Talkpool 7/15/2020 18:02 25:07:22 Power Power Failure (Indeterminate) AC Alternator Faulty on site, spare need to be replace. follow up is ongoing. INC407264 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D O&M FUEL 7/15/2020 20:54 22:15:22 Fuel Generator failure (Fuel issue) Fuel team has been informed 7/16/2020 4:10PM. ETR to be provided by them INC407266 HDN276 PETIT_BOURG Nord Ericsson 2G C O&M FUEL 7/15/2020 21:02 22:07:22 Fuel Generator failure (Fuel issue) Fuel team has been informed 7/16/2020 11:12AM. ETR to be provided by them INC394627 HAIDO137 DELMAS_2 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/15/2020 23:51 19:18:22 Power Power Failure (Indeterminate) Commercial power, Site will be up with EDH Power. INC407479 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M FUEL 7/16/2020 8:58 10:11:22 Fuel Generator failure (Fuel issue) Fuel team has been informed 7/16/2020 4:10PM. ETR to be provided by them INC407751 HDN133 AUX_PLAINES Nord-Ouest Ericsson 2G D Digicel 7/16/2020 12:34 6:35:22 Power Generator failure (Indeterminate) Access is blocked by owner, ETA is expected from the team concerned INC407772 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/16/2020 13:42 5:27:22 Dependent Affected by the power issue at the main site Affected by HDN233 INC407772 HDN233 TERRE_BATTE Nord-Est Ericsson 2G D Talkpool 7/16/2020 13:42 5:27:22 Power Generator failure (Water Pump Issue) Faulty Water pump, spare need to be replaced. Follow up is ongoing ETR not provided yet INC407902 HDC224 LA_CHAPELLE Artibonite Ericsson 2G C Talkpool 7/16/2020 14:42 4:27:22 Power Generator failure (Indeterminate) Team has been informed. ETA: 7:30 PM INC407902 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G C Talkpool 7/16/2020 14:42 4:27:22 Dependent Affected by the power issue at the main site Affected by HDC224 INC407830 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/16/2020 15:46 3:23:22 Power Generator failure (Indeterminate) Team is working on the site. INC407830 HDN318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/16/2020 15:46 3:23:22 Power Generator failure (Indeterminate) Team is working on the site. INC407828 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G Talkpool Talkpool 7/16/2020 17:37 1:32:22 Power Power Failure (Indeterminate) AVR is faulty spare need to be replaced. follow up is ongoing. INC407927 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/16/2020 17:46 1:23:22 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site. INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/16/2020 18:12 0:57:22 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC407932 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/16/2020 18:14 0:55:22 Power Power Failure (Indeterminate) Team is informed, ETA 08:40 PM. INC407868 HDS143 MERENCY Sud-Est Ericsson 2G D Talkpool 7/16/2020 18:38 0:31:22 Power Power Failure (Indeterminate) Team is informed, ETA 09:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 809:43:22 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 683:46:22 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/1/2020 11:35 367:34:22 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC391206 HDO314 CAZALE Ouest Ericsson 2G C Talkpool 7/10/2020 9:05 154:04:22 Power Power Failure (E-power system fail) HPU can't supply 2601 Cabinet , Swapping needed. Follow up is ongoing by Digicel RAN team INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 10:23 80:46:22 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406408 HDN328 PARC CARACOL II Nord-Est Ericsson 2G D Talkpool 7/14/2020 8:30 58:39:22 RBS RBS Fault (RUS failure) The RUS01B3 collected was also defective. A new request has been made for another one INC406563 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/14/2020 13:25 53:44:22 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC406691 HDO381 LEOGANE_DABORNE Ouest Ericsson 2G A Talkpool 7/14/2020 23:03 44:06:22 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC407050 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/15/2020 13:42 29:27:22 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC407057 HDO361 FONDWA Ouest Ericsson 2G C Talkpool 7/15/2020 14:02 29:07:22 RBS RBS Fault (Indeterminate) 2 Jumpers needed to improve VSWR. ETR to be provided INC406089 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/16/2020 6:06 13:03:22 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC407477 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/16/2020 8:40 10:29:22 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC407792 HDN327 PARC CARACOL Nord-Est Ericsson 2G C Talkpool 7/16/2020 15:00 4:09:22 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replaced. Spare not yet available INC407901 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/16/2020 15:45 3:24:22 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC407850 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 7/16/2020 17:15 1:54:22 RBS RBS Fault (Indeterminate) Team is already informed . ETA to be provided INC407851 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/16/2020 17:18 1:51:22 RBS RBS Fault (Indeterminate) Team is already informed . ETA to be provided Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC407095 HDC211 MIREBALAIS Centre Ericsson 3G A Talkpool 7/16/2020 6:00 7/16/2020 8:15 2:15:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate OK RCA and Resolution details pending from talkpool team INC407095 HDC201 MONT_CARMEL Centre Ericsson 3G A Talkpool 7/16/2020 6:00 7/16/2020 8:15 2:15:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDC211 Cascaded Restored with the main site INC407095 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 7/16/2020 6:00 7/16/2020 8:15 2:15:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDC211 Cascaded Restored with the main site INC407412 HDO316 THOMAZEAU Ouest Ericsson 2G+3G B Talkpool 7/16/2020 0:46 7/16/2020 8:39 7:53:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Underspeed due to fuel and water mixed Need to be justified Team has been reset the breaker. INC407412 HDO349 DURAND Ouest Ericsson 2G D Talkpool 7/16/2020 0:46 7/16/2020 8:39 7:53:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDO316 Cascaded Restored with the main site INC407412 HDO333 PONT_JANVIER Ouest Ericsson 2G D Talkpool 7/16/2020 0:46 7/16/2020 8:39 7:53:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDO316 Cascaded Restored with the main site INC407412 HDO442 CASSIS Ouest Ericsson 2G D Talkpool 7/16/2020 0:46 7/16/2020 8:39 7:53:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDO316 Cascaded Restored with the main site INC407412 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 7/16/2020 0:46 7/16/2020 8:39 7:53:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDO316 Cascaded Restored with the main site INC407336 HDC296 BOIS_MARIE Artibonite Ericsson 2G D Talkpool 7/15/2020 21:54 7/16/2020 9:17 11:23:00 4:00:00 Not Compliant Power Generator failure (High temperature) High fan belt due to broken fan belt Need to be justified The broken fan belt has been replaced INC407464 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G C Talkpool 7/16/2020 8:05 7/16/2020 9:28 1:23:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed OK The genset was started to put the site on air. INC407464 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 7/16/2020 8:05 7/16/2020 9:28 1:23:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDN136 Cascaded Restored with the main site INC407476 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G C Talkpool 7/16/2020 7:51 7/16/2020 11:16 3:25:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil Pressure OK 1 gal 1/2 oil added, reset alarm / restart INC407410 HDC317 DESLANDES Artibonite Ericsson 2G D Talkpool 7/16/2020 0:46 7/16/2020 12:58 12:12:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure Need to be justified One Gal of oil added INC407359 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/16/2020 0:50 7/16/2020 14:26 13:36:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Faulty RAU. OK Input power was decreased to put the site on site till RAU replacement performed INC407566 HDN331 MORNE BAMBOU Nord-Ouest Ericsson 2G D Talkpool 7/16/2020 12:02 7/16/2020 15:04 3:02:00 4:00:00 Compliant Power Generator failure (Indeterminate) Pending Need to be justified RCA and resolution expected from talkpool team INC407809 HDC258 MARMELADE Artibonite Ericsson 2G+3G C Talkpool 7/16/2020 14:46 7/16/2020 17:33 2:47:00 4:00:00 Compliant Power Generator failure (High temperature) Due to water consumption OK 1 gallon of water coolant added & Genset restarted INC407422 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 7/16/2020 2:18 7/16/2020 7:30 5:12:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature due to radiator dirty Need to be justified Genset Has been restarted. INC407360 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 7/16/2020 1:01 7/16/2020 11:30 10:29:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Genset Has been restarted. INC405427 HAIDS111 COLLEGE_HORACE Sud ZTE 2G+3G+LTE A Talkpool 7/16/2020 1:39 7/16/2020 12:33 10:54:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS114 Cascaded Site back on air. INC405427 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 7/16/2020 1:39 7/16/2020 12:33 10:54:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS114 Cascaded Site back on air. INC407434 HDS143 MERENCY Sud Ericsson 2G D Talkpool 7/16/2020 4:38 7/16/2020 7:56 3:18:00 4:00:00 Compliant Power Power Failure (Indeterminate) Battery back up discharged. OK alarm has been reset and genset started . INC407451 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/16/2020 7:09 7/16/2020 9:06 1:57:00 4:00:00 Compliant Power Power Failure (Indeterminate) battery system low ACTION OK alarm has been reset and genset started . INC407454 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/16/2020 7:26 7/16/2020 10:16 2:50:00 4:00:00 Compliant Power Power Failure (Indeterminate) starter battery ACTION OK alarm has been reset and genset started . INC407454 HGA042 BRAND Nippes Ericsson 2G D Talkpool 7/16/2020 7:26 7/16/2020 10:16 2:50:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS265 Cascaded Site back on air with the main site. INC407363 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 7/16/2020 1:22 7/16/2020 10:36 9:14:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) front seal issue Need to be justified Team add 1.5 gallon of oil and restart The genset. INC407448 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 7/16/2020 6:57 7/16/2020 11:24 4:27:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) regulator fuse cut Need to be justified Bypass fuse solenoid, reset alarm INC407448 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Talkpool 7/16/2020 10:41 7/16/2020 11:24 0:43:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS128 Need to be justified Site back on air with the main site. INC407530 HGA044 ABRAHAM Nippes Ericsson 2G D Talkpool 7/16/2020 10:41 7/16/2020 11:30 0:49:00 4:00:00 Compliant Power Power Failure (Indeterminate) due starter battery faulty OK alarm has been reset and genset started . INC407541 HDS227 NAN_SABLE Sud Ericsson 2G D Talkpool 7/16/2020 10:38 7/16/2020 11:32 0:54:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Alarm clear by itself INC407723 HDS313 DARDE_ LA_ MONTAGNE Sud-Est Ericsson 2G C Talkpool 7/16/2020 10:50 7/16/2020 12:00 1:10:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Alarm clear by itself INC407377 HDO357 MORNE_TAPION Ouest Ericsson 2G D O&M_Fuel 7/16/2020 3:18 7/16/2020 12:50 9:32:00 4:00:00 Not Compliant Dependent Generator failure (Fuel issue) Fuel tank empty Need to be justified Site is up after refueling. INC407753 HDS009 CYVADIER Sud-Est Ericsson 2G+3G B Talkpool 7/16/2020 13:06 7/16/2020 16:29 3:23:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Power connection in the RBS. INC407339 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Talkpool 7/15/2020 22:14 7/16/2020 15:29 17:15:00 4:00:00 Not Compliant RBS RBS Fault (Software Issue) Pending Need to be justified emergency license has been activate on site by BSS Team INC407585 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G+3G A Talkpool 7/16/2020 13:40 7/16/2020 16:37 2:57:00 4:00:00 Compliant Power Power Failure (Indeterminate) Battery back up discharged. OK Team added 2 gal water and 1 gal oil,reset alarm & restart INC407585 HDO393 RUE SALOMON_MERGER Ouest Ericsson 3G B Talkpool 7/16/2020 13:40 7/16/2020 16:37 2:57:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO388 Cascaded Site back on air with the main site. INC407585 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Talkpool 7/16/2020 13:40 7/16/2020 16:37 2:57:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO388 Cascaded Site back on air with the main site. INC407585 HDO368 MORNE_GAUDER Ouest Ericsson 3G B Talkpool 7/16/2020 13:40 7/16/2020 16:37 2:57:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO388 Cascaded Site back on air with the main site. INC407585 HDO396 MORNE_A_CHANDELLE_II Ouest Ericsson 2G D Talkpool 7/16/2020 13:40 7/16/2020 16:37 2:57:00 4:00:00 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Compliant Dependent Affected by the power issue at the main site Affected by HDO388 Cascaded Site back on air with the main site. INC407734 HAIDS279 CAVAILLON_II Sud ZTE 2G+3G B Talkpool 7/16/2020 11:41 7/16/2020 16:45 5:04:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) RBS breaker tripped Need to be justified reset all RBS breaker. INC407799 HDS261 DAVY Sud Ericsson 2G D Talkpool 7/16/2020 15:46 7/16/2020 17:20 1:34:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Alarm clear by itself INC407415 HAIDO533 WANEY_93 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/16/2020 1:12 7/16/2020 7:21 6:09:00 4:00:00 Not Compliant Power Generator failure (Low Voltage) Tripped breaker Need to be justified 48V Breaker has been reset INC407441 HAIDO456 JUVENAT_5 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/16/2020 7:09 7/16/2020 8:33 1:24:00 4:00:00 Compliant Power Generator Failure (Priming Pump issue) Failed to start OK Genset bleed and restarted INC407441 HAIDO113 CANAPE-JUVENAT Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/16/2020 7:09 7/16/2020 8:33 1:24:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO456 Cascaded Back on air with the main site INC407356 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/16/2020 0:27 7/16/2020 7:58 7:31:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Portable genset out of fuel Fuel Delivery Delay Fuel added to the portable genset INC407356 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/16/2020 0:27 7/16/2020 7:58 7:31:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDO592 Cascaded Restored with the main site INC407329 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/15/2020 21:43 7/16/2020 8:02 10:19:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Radiator Dirty OK Radiator Refreshed, 2gal of coolant and 3/4gal of oil added INC407326 HAIDO289 RUE_AMAZONE_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/15/2020 21:40 7/16/2020 9:20 11:40:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) Break in manual mode/ oil missing OK Breaker set on auto , 1\gal of oil added INC407447 HDO264 BONREPOS Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/16/2020 6:48 7/16/2020 9:20 2:32:00 4:00:00 Compliant Power Generator failure (High temperature) Fan belt loose OK Fan belt adjusted and 1\gal of coolant added INC407123 HAIDO491 COTE_DE_PLAGE_28 Port-au-Prince ZTE 2G+3G B Talkpool 7/15/2020 14:05 7/16/2020 9:43 19:38:00 4:00:00 Not Compliant Power Generator Failure (Alternator Failure) DC ALT Faulty Need to be justified Solenoid removed, genset is full diesel INC407507 HAIDO606 FONTAMARA_27_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/16/2020 9:39 7/16/2020 9:58 0:19:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site has been restored by itself INC407387 HAIDO690 TABARRE_52D_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/16/2020 8:42 7/16/2020 10:28 1:46:00 4:00:00 Compliant Power Generator failure (Battery Failure) Failed to start /loose contact in fuse cable OK Team has fixed the terminal battery INC407739 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/16/2020 12:03 7/16/2020 13:26 1:23:00 4:00:00 Compliant Power Power Failure (Indeterminate) Engine broken OK Genset swapping done INC407739 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/16/2020 12:03 7/16/2020 13:26 1:23:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO592 Cascaded Restored with the main site INC407123 HAIDO491 COTE_DE_PLAGE_28 Port-au-Prince ZTE 2G+3G B Talkpool 7/16/2020 13:34 7/16/2020 13:46 0:12:00 4:00:00 Compliant Power Generator Failure (Alternator Failure) DC Alternator OK DC Alternator replaced INC407789 HAIDO255 VILLAGE_SILOE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/16/2020 14:50 7/16/2020 15:34 0:44:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site has been restored by itself INC407790 HDO072 PUBLIN_INTERIEUR Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/16/2020 14:50 7/16/2020 15:34 0:44:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site has been restored by itself INC407521 HDO164 CLERCINE_14 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/16/2020 9:05 7/16/2020 16:04 6:59:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay 400gal of fuel added INC407590 HDO559 RUE _LAMY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/16/2020 13:57 7/16/2020 16:03 2:06:00 4:00:00 Compliant Power Generator failure (High temperature) Fan belt cut OK Fan belt replaced , 1\gal of coolant and 1/2 gal of oil added INC407807 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/16/2020 15:07 7/16/2020 17:01 1:54:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site has been restored but RCA and resolution details are not yet provided INC407920 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/16/2020 17:06 7/16/2020 18:21 1:15:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site has been restored but RCA and resolution details are not yet provided INC407839 HAIDO610 SANTO_25 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/16/2020 16:43 7/16/2020 18:33 1:50:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site has been restored but RCA and resolution details are not yet provided INC407843 HAIDO661 MON REPOS 40_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/16/2020 18:17 7/16/2020 18:26 0:09:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site has been restored but RCA and resolution details are not yet provided INC407913 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/16/2020 18:17 7/16/2020 18:27 0:09:45 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site has been restored but RCA and resolution details are not yet provided Cells Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC407444 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/16/2020 6:06 7/16/2020 11:56 5:50:00 4:00:00 Not Compliant RBS RBS Fault (DXU failure) Frozen DXU Need to be justified DXU was reset INC402906 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/7/2020 11:50 7/16/2020 12:30 216:40:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Low voltage on the solar system. OK Site back up with sun energy INC407470 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/16/2020 8:20 7/16/2020 14:28 6:08:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Faulty RUS Spare Faulty RUS replaced INC406421 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 7/14/2020 9:06 7/16/2020 15:49 54:43:19 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Faulty RRUS Spare Faulty RRUS replaced INC407446 HDO409 CHAVANNES Ouest Ericsson 2G D Talkpool 7/16/2020 6:28 7/16/2020 0:00 10:16:26 4:00:00 Not Compliant RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare RUS01B3 has been replaced. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Name: image004.png Type: image/png Size: 392 bytes Desc: image004.png URL: From Haiti.Noc at digicelgroup.com Thu Jul 16 18:28:24 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 17 Jul 2020 00:28:24 +0000 Subject: [Rantt] NOC hourly report at 08:00 PM Message-ID: Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 3 1 7 11 22 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 1 0 0 14 ZTE 5 5 1 0 5 Huawei 3 3 3 0 3 Network 21 9 4 0 22 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 16 2 0 2 2 22 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 263:44:55 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 169:54:55 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 110:11:55 Power Generator failure (Indeterminate) Engine swapping requested. Follow up is ongoing. INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 109:58:55 Power Generator Failure (Engine broken) Engine broken. Another one has been requested, follow up is ongoing INC406602 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/14/2020 14:18 54:08:55 Power Generator Failure (Engine Knocking ) Engine broken. Another one has been requested, follow up is ongoing INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 43:08:55 Power Power Failure (Solar System failure) The solar system has broken down due to bad weather in the region; The site should be back on the air with solar energy. INC407178 HDS317 MARGUERITTE_MARE_BRIOLE Sud-Est Ericsson 2G D Talkpool 7/15/2020 18:02 26:24:55 Power Power Failure (Indeterminate) AC Alternator Faulty on site. Spare part need to be replaced. ETR to be provided INC407264 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D O&M FUEL 7/15/2020 20:54 23:32:55 Fuel Generator failure (Fuel issue) Fuel team has been informed 7/16/2020 4:10PM. ETR to be provided by them INC394627 HAIDO137 DELMAS_2 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/15/2020 23:51 20:35:55 Power Power Failure (Indeterminate) Commercial power, Site will be up with EDH Power. INC407479 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M FUEL 7/16/2020 8:58 11:28:55 Fuel Generator failure (Fuel issue) Fuel team has been informed 7/16/2020 4:10PM. ETR to be provided by them INC407751 HDN133 AUX_PLAINES Nord-Ouest Ericsson 2G D Digicel 7/16/2020 12:34 7:52:55 Power Generator failure (Indeterminate) Access is blocked by owner, ETA is expected from the team concerned INC407828 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G C Talkpool 7/16/2020 17:37 2:49:55 Power Power Failure (Indeterminate) AVR is fault. Spare part need to be replaced. ETR to be provided INC407927 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/16/2020 17:46 2:40:55 Power Generator failure (Indeterminate) Team has been informed. ETA : 8:30 PM INC407932 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/16/2020 18:14 2:12:55 Power Power Failure (Indeterminate) Team is informed, ETA 08:40 PM. INC407868 HDS143 MERENCY Sud-Est Ericsson 2G D Talkpool 7/16/2020 18:38 1:48:55 Power Power Failure (Indeterminate) Team is informed, ETA 09:00 PM. INC407869 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE A Talkpool 7/16/2020 18:45 1:41:55 Power Generator failure (Indeterminate) Team has been informed. ETA : 9:00 PM INC407869 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 7/16/2020 18:45 1:41:55 Dependent Affected by the power issue at the main site Affected by HDC016 INC406657 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/16/2020 18:58 1:28:55 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC406657 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/16/2020 18:58 1:28:55 Dependent Affected by the power issue at the main site Affected by HDC318 INC407873 HAIDS212 SAINT_JEAN_DU_SUD Sud ZTE 2G+3G C Talkpool 7/16/2020 19:13 1:13:55 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC407948 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/16/2020 19:26 1:00:55 Power Generator failure (Indeterminate) Team has been informed. ETA not yet provided. INC407947 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/16/2020 19:53 0:33:55 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 16 19:58:23 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 17 Jul 2020 01:58:23 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (09:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 09:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 812:31:38 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 686:34:38 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC391206 HDO314 CAZALE Ouest Ericsson 2G C Talkpool 7/10/2020 9:05 156:52:38 Power Power Failure (E-power system fail) HPU can't supply 2601 Cabinet , Swapping needed. Follow up is ongoing by Digicel RAN team INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 10:23 83:34:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406563 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/14/2020 13:25 56:32:38 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC406691 HDO381 LEOGANE_DABORNE Ouest Ericsson 2G A Talkpool 7/14/2020 23:03 46:54:38 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC407050 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/15/2020 13:42 32:15:38 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC407792 HDN327 PARC CARACOL Nord-Est Ericsson 2G C Talkpool 7/16/2020 15:00 6:57:38 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replaced. Spare not yet available INC407961 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 3G A Talkpool 7/16/2020 20:58 0:59:38 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 16 19:59:05 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 17 Jul 2020 01:59:05 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 9:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 09:00 PM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC407921 HDC114 CEPRENNE Artibonite Huawei 2G+3G B 7/16/2020 20:20 1:37:38 Power Power Failure (Indeterminate) Team is working on site. INC407893 HAIDC021 RUE_ST_JEAN_COW Artibonite Huawei 2G+3G+LTE A 7/16/2020 20:20 1:37:38 Power Power Failure (Indeterminate) Team is informed, ETA not yet provided. INC407892 HDC102 CHACHOU_HOTEL Artibonite Huawei 2G+3G+LTE B 7/16/2020 20:50 1:07:38 Power Power Failure (Indeterminate) Team is informed, 10:10 PM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 16 20:22:25 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 17 Jul 2020 02:22:25 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 5 2 6 8 21 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 10 1 0 0 11 ZTE 6 6 2 0 6 Huawei 5 5 5 1 5 Network 21 12 7 1 22 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 2 0 2 1 22 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 265:38:50 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 171:48:50 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 112:05:50 Power Generator Failure (Engine broken) Engine broken. pare part collected and will arrive in the region on 07/17/2020. ETA: Not yet available INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 111:52:50 Power Generator Failure (Engine broken) Engine broken. pare part collected and will arrive in the region on 07/17/2020. ETA: Not yet available INC406602 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/14/2020 14:18 56:02:50 Power Generator Failure (Engine Knocking ) Engine broken. pare part collected and will arrive in the region on 07/17/2020. ETA: Not yet available INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 45:02:50 Power Power Failure (Solar System failure) The solar system has broken down due to bad weather in the region; The site should be back on the air with solar energy. INC407178 HDS317 MARGUERITTE_MARE_BRIOLE Sud-Est Ericsson 2G D Talkpool 7/15/2020 18:02 28:18:50 Power Power Failure (Indeterminate) AC Alternator Faulty on site. Spare part need to be replaced. ETR to be provided INC407264 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D O&M FUEL 7/15/2020 20:54 25:26:50 Fuel Generator failure (Fuel issue) Fuel team has been informed 7/16/2020 4:10PM. ETR to be provided by them INC394627 HAIDO137 DELMAS_2 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/15/2020 23:51 22:29:50 Power Power Failure (Indeterminate) Commercial power, Site will be up with EDH Power. INC407751 HDN133 AUX_PLAINES Nord-Ouest Ericsson 2G D Digicel 7/16/2020 12:34 9:46:50 Power Generator failure (Indeterminate) Access is blocked by owner, ETA is expected from the team concerned INC407828 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G Talkpool Talkpool 7/16/2020 17:37 4:43:50 Power Power Failure (Indeterminate) AVR is fault. Spare part need to be replaced. ETR to be provided INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/16/2020 18:12 4:08:50 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC407932 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/16/2020 18:14 4:06:50 Power Power Failure (Indeterminate) Team has a flat tire while reaching the site. New ETA: 10h00 PM INC407869 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE A Talkpool 7/16/2020 18:45 3:35:50 Power Generator failure (Indeterminate) Team is working on site, INC407869 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 7/16/2020 18:45 3:35:50 Dependent Affected by the power issue at the main site Affected by HDC016 INC407873 HAIDS212 SAINT_JEAN_DU_SUD Sud ZTE 2G+3G C Talkpool 7/16/2020 19:13 3:07:50 Power Power Failure (Indeterminate) Team is in front of the gate and awaiting for the access. Follow up is ongoing with concerned team INC407948 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/16/2020 19:26 2:54:50 Fuel Generator failure (Fuel issue) Site is out of fuel, it will be refueled by TP, ETR to be provided. INC407947 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/16/2020 19:53 2:27:50 Power Power Failure (Indeterminate) Team is in front of the gate and awaiting for the access. Follow up is ongoing with concerned team INC407890 HAIDO189 LA_PEPINIERE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/16/2020 20:46 1:34:50 Power Power Failure (Indeterminate) Team is informed, ETA: 10:15PM INC407892 HDC102 CHACHOU_HOTEL Artibonite Huawei 2G+3G+LTE B Talkpool 7/16/2020 20:50 1:30:50 Power Power Failure (Indeterminate) Team is informed, 10:30 PM INC407970 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 7/16/2020 21:14 1:06:50 Power Generator failure (Indeterminate) Team has been informed. ETA not yet provided. INC408008 HAIDO284 MAHOTIERE_81_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/16/2020 21:44 0:36:50 Power Power Failure (Indeterminate) Team is informed, ETA: 12:30AM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 16 22:31:35 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 17 Jul 2020 04:31:35 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 3 2 7 11 23 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 1 0 0 14 ZTE 5 4 1 0 5 Huawei 4 4 4 0 4 Network 22 9 5 0 23 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 16 2 0 2 3 23 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 267:47:05 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 173:57:05 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 114:14:05 Power Generator Failure (Engine broken) Engine broken. pare part collected and will arrive in the region on 07/17/2020. ETA: Not yet available INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 114:01:05 Power Generator Failure (Engine broken) Engine broken. pare part collected and will arrive in the region on 07/17/2020. ETA: Not yet available INC406602 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/14/2020 14:18 58:11:05 Power Generator Failure (Engine Knocking ) Engine broken. pare part collected and will arrive in the region on 07/17/2020. ETA: Not yet available INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 47:11:05 Power Power Failure (Solar System failure) The solar system has broken down due to bad weather in the region; The site should be back on the air with solar energy. INC407178 HDS317 MARGUERITTE_MARE_BRIOLE Sud-Est Ericsson 2G D Talkpool 7/15/2020 18:02 30:27:05 Power Power Failure (Indeterminate) AC Alternator Faulty on site. Spare part need to be replaced. ETR to be provided INC407264 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D O&M FUEL 7/15/2020 20:54 27:35:05 Fuel Generator failure (Fuel issue) Fuel team has been informed 7/16/2020 4:10PM. ETR to be provided by them INC394627 HAIDO137 DELMAS_2 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/15/2020 23:51 24:38:05 Power Power Failure (Indeterminate) Commercial power, Site will be up with EDH Power. INC407751 HDN133 AUX_PLAINES Nord-Ouest Ericsson 2G D Digicel 7/16/2020 12:34 11:55:05 Power Generator failure (Indeterminate) Access is blocked by owner, ETA is expected from the team concerned INC407828 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G C Talkpool 7/16/2020 17:37 6:52:05 Power Generator Failure (Faulty AVR) AVR is fault. Spare part not available in the region. More update will be sent on 07/17/2020. ETA: Not yet available INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/16/2020 18:12 6:17:05 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC407932 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/16/2020 18:14 6:15:05 Power Power Failure (Indeterminate) Team is on the site for corrective INC407869 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE A Talkpool 7/16/2020 18:45 5:44:05 Power Generator failure (Indeterminate) mete site suspected down for fuel, waiting for picture INC407869 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 7/16/2020 18:45 5:44:05 Dependent Affected by the power issue at the main site Affected by HDC016 INC407948 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/16/2020 19:26 5:03:05 Fuel Generator failure (Fuel issue) Site is out of fuel, it will be refueled by TP, ETR to be provided. INC407892 HDC102 CHACHOU_HOTEL Artibonite Huawei 2G+3G+LTE B Talkpool 7/16/2020 20:50 3:39:05 Power Power Failure (Indeterminate) Access issue, team already left the site, they will be back on site in the morning, ETA, 06:00AM INC408010 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/16/2020 21:58 2:31:05 Power Generator Failure (Faulty AVR) Faulty AVR. Follow up is ongoing for replacement. ETR to be provided INC408010 HGA042 BRAND Nippes Ericsson 2G D Talkpool 7/16/2020 21:58 2:31:05 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS265 INC408019 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 7/16/2020 22:20 2:09:05 Power Power Failure (Indeterminate) Unsafe area, team will reach the site in the morning, ETA 07:00AM INC407981 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/16/2020 22:42 1:47:05 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 01h00 AM INC407981 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/16/2020 22:42 1:47:05 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS277 INC408023 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/16/2020 23:06 1:23:05 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 16 22:38:31 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 17 Jul 2020 04:38:31 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 815:11:15 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 689:14:15 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC391206 HDO314 CAZALE Ouest Ericsson 2G C Talkpool 7/10/2020 9:05 159:32:15 Power Power Failure (E-power system fail) HPU can't supply 2601 Cabinet , Swapping needed. Follow up is ongoing by Digicel RAN team INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 10:23 86:14:15 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406563 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/14/2020 13:25 59:12:15 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC406691 HDO381 LEOGANE_DABORNE Ouest Ericsson 2G A Talkpool 7/14/2020 23:03 49:34:15 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC407050 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/15/2020 13:42 34:55:15 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC407792 HDN327 PARC CARACOL Nord-Est Ericsson 2G C Talkpool 7/16/2020 15:00 9:37:15 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replaced. Spare not yet available Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 16 22:39:31 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 17 Jul 2020 04:39:31 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 12:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 12:00 AM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC407921 HDC114 CEPRENNE Artibonite Huawei 2G+3G B 7/16/2020 20:20 4:17:15 Power Power Failure (Indeterminate) Team is working on site. INC407893 HAIDC021 RUE_ST_JEAN_COW Artibonite Huawei 2G+3G+LTE A 7/16/2020 20:20 4:17:15 Power Power Failure (Indeterminate) Access issue, team already left the site, they wil be back on site in the morning, ETA, 06:00AM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 16 23:48:54 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 17 Jul 2020 05:48:54 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM Sites off air by Class Class A B C D Total Total 4 3 6 11 24 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 1 0 0 14 ZTE 6 5 1 0 6 Huawei 5 5 5 0 5 Network 24 11 6 0 25 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 18 2 0 2 3 25 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 269:05:38 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 175:15:38 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 115:32:38 Power Generator Failure (Engine broken) Engine broken. pare part collected and will arrive in the region on 07/17/2020. ETA: Not yet available INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 115:19:38 Power Generator Failure (Engine broken) Engine broken. pare part collected and will arrive in the region on 07/17/2020. ETA: Not yet available INC406602 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/14/2020 14:18 59:29:38 Power Generator Failure (Engine Knocking ) Engine broken. pare part collected and will arrive in the region on 07/17/2020. ETA: Not yet available INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 48:29:38 Power Power Failure (Solar System failure) The solar system has broken down due to bad weather in the region; The site should be back on the air with solar energy. INC407178 HDS317 MARGUERITTE_MARE_BRIOLE Sud-Est Ericsson 2G D Talkpool 7/15/2020 18:02 31:45:38 Power Power Failure (Indeterminate) AC Alternator Faulty on site. Spare part need to be replaced. ETR to be provided INC407264 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D O&M FUEL 7/15/2020 20:54 28:53:38 Fuel Generator failure (Fuel issue) Fuel team has been informed 7/16/2020 4:10PM. ETR to be provided by them INC394627 HAIDO137 DELMAS_2 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/15/2020 23:51 25:56:38 Power Power Failure (Indeterminate) Commercial power, Site will be up with EDH Power. INC407751 HDN133 AUX_PLAINES Nord-Ouest Ericsson 2G D Digicel 7/16/2020 12:34 13:13:38 Power Generator failure (Indeterminate) Access is blocked by owner, ETA is expected from the team concerned INC407828 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G Talkpool Talkpool 7/16/2020 17:37 8:10:38 Power Generator Failure (Faulty AVR) AVR is fault. Spare part not available in the region. More update will be sent on 07/17/2020. ETA: Not yet available INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/16/2020 18:12 7:35:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC407869 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE A Talkpool 7/16/2020 18:45 7:02:38 Power Generator failure (Indeterminate) site suspected down for fuel, waiting for picture INC407869 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 7/16/2020 18:45 7:02:38 Dependent Affected by the power issue at the main site Affected by HDC016 INC407948 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/16/2020 19:26 6:21:38 Fuel Generator failure (Fuel issue) Site is out of fuel, it will be refueled by TP, ETR to be provided. INC407892 HDC102 CHACHOU_HOTEL Artibonite Huawei 2G+3G+LTE B Talkpool 7/16/2020 20:50 4:57:38 Power Power Failure (Indeterminate) Access issue, team already left the site, they will be back on site in the morning, ETA, 06:00AM INC408010 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/16/2020 21:58 3:49:38 Power Generator Failure (Faulty AVR) Faulty AVR. Follow up is ongoing for replacement. ETR to be provided INC408010 HGA042 BRAND Nippes Ericsson 2G D Talkpool 7/16/2020 21:58 3:49:38 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS265 INC408019 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 7/16/2020 22:20 3:27:38 Power Power Failure (Indeterminate) Unsafe area, team will reach the site in the morning, ETA 07:00AM INC407981 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/16/2020 22:42 3:05:38 Power Power Failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is ongoing with concerned team INC407981 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/16/2020 22:42 3:05:38 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS277 INC408023 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/16/2020 23:06 2:41:38 Power Power Failure (Indeterminate) Due to heavy rain in the region, the intervention will be delayed. ETA: not yet available INC407990 HDS259 LABORIEUX Sud Ericsson 2G D Talkpool 7/16/2020 23:54 1:53:38 Power Power Failure (Indeterminate) Due to heavy rain in the region, the intervention will be delayed. ETA: not yet available INC407989 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/17/2020 0:00 1:47:38 Power Power Failure (Indeterminate) Site is Located in the red zone list. ETA: 7:15AM INC407993 HAIDS214 ROCHE_A_BATEAU Sud ZTE 2G+3G B Talkpool 7/17/2020 0:30 1:17:38 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 17 01:26:17 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 17 Jul 2020 07:26:17 +0000 Subject: [Rantt] NOC hourly report at 03:00 AM Message-ID: Hello All, Received the NOC hourly report done at 03:00 AM Sites off air by Class Class A B C D Total Total 10 4 11 19 44 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 32 1 0 0 33 ZTE 6 6 4 0 6 Huawei 5 5 4 0 5 Network 43 12 8 0 44 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 18 4 0 17 5 44 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 270:42:54 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 176:52:54 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 117:09:54 Power Generator Failure (Engine broken) Engine broken. pare part collected and will arrive in the region on 07/17/2020. ETA: Not yet available INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 116:56:54 Power Generator Failure (Engine broken) Engine broken. pare part collected and will arrive in the region on 07/17/2020. ETA: Not yet available INC406602 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/14/2020 14:18 61:06:54 Power Generator Failure (Engine Knocking ) Engine broken. pare part collected and will arrive in the region on 07/17/2020. ETA: Not yet available INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 50:06:54 Power Power Failure (Solar System failure) The solar system has broken down due to bad weather in the region; The site should be back on the air with solar energy. INC407178 HDS317 MARGUERITTE_MARE_BRIOLE Sud-Est Ericsson 2G D Talkpool 7/15/2020 18:02 33:22:54 Power Power Failure (Indeterminate) AC Alternator Faulty on site. Spare part need to be replaced. ETR to be provided INC407264 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D O&M FUEL 7/15/2020 20:54 30:30:54 Fuel Generator failure (Fuel issue) Fuel team has been informed 7/16/2020 4:10PM. ETR to be provided by them INC394627 HAIDO137 DELMAS_2 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/15/2020 23:51 27:33:54 Power Power Failure (Indeterminate) Commercial power, Site will be up with EDH Power. INC407751 HDN133 AUX_PLAINES Nord-Ouest Ericsson 2G D Digicel 7/16/2020 12:34 14:50:54 Power Generator failure (Indeterminate) Access is blocked by owner, ETA is expected from the team concerned INC407828 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G C Talkpool 7/16/2020 17:37 9:47:54 Power Generator Failure (Faulty AVR) AVR is fault. Spare part not available in the region. More update will be sent on 07/17/2020. ETA: Not yet available INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/16/2020 18:12 9:12:54 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC407869 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE A Talkpool 7/16/2020 18:45 8:39:54 Power Generator failure (Indeterminate) site suspected down for fuel, waiting for picture INC407869 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 7/16/2020 18:45 8:39:54 Dependent Affected by the power issue at the main site Affected by HDC016 INC407948 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/16/2020 19:26 7:58:54 Fuel Generator failure (Fuel issue) Site is out of fuel, it will be refueled by TP, ETR to be provided. INC407892 HDC102 CHACHOU_HOTEL Artibonite Huawei 2G+3G+LTE B Talkpool 7/16/2020 20:50 6:34:54 Power Power Failure (Indeterminate) Access issue, team already left the site, they will be back on site in the morning, ETA, 06:00AM INC408010 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/16/2020 21:58 5:26:54 Power Generator Failure (Faulty AVR) Faulty AVR. Follow up is ongoing for replacement. ETR to be provided INC408010 HGA042 BRAND Nippes Ericsson 2G D Talkpool 7/16/2020 21:58 5:26:54 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS265 INC408019 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 7/16/2020 22:20 5:04:54 Power Power Failure (Indeterminate) Unsafe area, team will reach the site in the morning, ETA 07:00AM INC408023 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/16/2020 23:06 4:18:54 Power Power Failure (Indeterminate) Due to heavy rain in the region, the intervention will be delayed. ETA: not yet available INC407990 HDS259 LABORIEUX Sud Ericsson 2G D Talkpool 7/16/2020 23:54 3:30:54 Power Power Failure (Indeterminate) Due to heavy rain in the region, the intervention will be delayed. ETA: not yet available INC407989 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/17/2020 0:00 3:24:54 Power Power Failure (Indeterminate) Site is Located in the red zone list. ETA: 7:15AM INC408033 HDS364 KAGENME Sud-Est Ericsson 2G D Digicel_TX 7/17/2020 1:51 1:33:54 Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored INC408033 HDS004 PIKAN Sud-Est Ericsson 2G D Digicel_TX 7/17/2020 1:51 1:33:54 Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored INC408033 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G A Digicel_TX 7/17/2020 1:51 1:33:54 Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored INC408033 HDS034 HABITATION ST PAUL Sud-Est Ericsson 2G D Digicel_TX 7/17/2020 1:51 1:33:54 Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored INC408033 HDS025 LAVOUTTE Sud-Est Ericsson 2G C Digicel_TX 7/17/2020 1:51 1:33:54 Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored INC408033 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Digicel_TX 7/17/2020 1:51 1:33:54 Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored INC408033 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Digicel_TX 7/17/2020 1:51 1:33:54 Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored INC408033 HDS009 CYVADIER Sud-Est Ericsson 2G B Digicel_TX 7/17/2020 1:51 1:33:54 Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored INC408033 HDS021 ST CYR Sud-Est Ericsson 2G A Digicel_TX 7/17/2020 1:51 1:33:54 Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored INC408033 HDS016 LOCADIE Sud-Est Ericsson 2G C Digicel_TX 7/17/2020 1:51 1:33:54 Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored INC408033 HDS002 LAN_MANDOU Sud-Est Ericsson 2G A Digicel_TX 7/17/2020 1:51 1:33:54 Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored INC408033 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Digicel_TX 7/17/2020 1:51 1:33:54 Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored INC408033 HDS313 DARDE_ LA_ MONTAGNE Sud-Est Ericsson 2G C Digicel_TX 7/17/2020 1:51 1:33:54 Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored INC408033 HDS003 CAMATIN Sud-Est Ericsson 2G D Digicel_TX 7/17/2020 1:51 1:33:54 Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored INC408033 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G B Digicel_TX 7/17/2020 1:51 1:33:54 Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored INC405427 HAIDS111 COLLEGE_HORACE Sud ZTE 2G+3G+LTE A Talkpool 7/17/2020 2:24 1:00:54 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS114 INC405427 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 7/17/2020 2:24 1:00:54 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS114 INC408041 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/17/2020 2:26 0:58:54 Fuel Generator failure (Fuel issue) The portative genset is out of fuel. Talkpool team will refuel it. ETA: 07h15 AM INC407985 HAIDO103 SUN_AUTO Port-au-Prince Huawei 2G+3G D O&M_Fuel 7/17/2020 2:31 0:53:54 Fuel Generator failure (Fuel issue) Fuel team has been informed since 17/7/2020 at 2:50AM, ETR is expected from them INC408103 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool 7/17/2020 2:38 0:46:54 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 05h00 AM INC408044 HDO398 DELATTE Ouest Ericsson 2G C Talkpool 7/17/2020 2:58 0:26:54 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC408044 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool 7/17/2020 2:58 0:26:54 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO398 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 17 02:06:20 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 17 Jul 2020 08:06:20 +0000 Subject: [Rantt] NOC hourly report at 4:00 AM Message-ID: Hello All, Received the NOC hourly report done at 4:00 AM Sites off air by Class Class A B C D Total Total 10 4 11 20 45 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 32 1 0 0 33 ZTE 7 7 4 0 7 Huawei 5 5 4 0 5 Network 44 13 8 0 45 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 19 4 0 17 5 45 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 271:23:33 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 177:33:33 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 117:50:33 Power Generator Failure (Engine broken) Engine broken. pare part collected and will arrive in the region on 07/17/2020. ETA: Not yet available INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 117:37:33 Power Generator Failure (Engine broken) Engine broken. pare part collected and will arrive in the region on 07/17/2020. ETA: Not yet available INC406602 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/14/2020 14:18 61:47:33 Power Generator Failure (Engine Knocking ) Engine broken. pare part collected and will arrive in the region on 07/17/2020. ETA: Not yet available INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 50:47:33 Power Power Failure (Solar System failure) The solar system has broken down due to bad weather in the region; The site should be back on the air with solar energy. INC407178 HDS317 MARGUERITTE_MARE_BRIOLE Sud-Est Ericsson 2G D Talkpool 7/15/2020 18:02 34:03:33 Power Power Failure (Indeterminate) AC Alternator Faulty on site. Spare part need to be replaced. ETR to be provided INC407264 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D O&M FUEL 7/15/2020 20:54 31:11:33 Fuel Generator failure (Fuel issue) Fuel team has been informed 7/16/2020 4:10PM. ETR to be provided by them INC394627 HAIDO137 DELMAS_2 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/15/2020 23:51 28:14:33 Power Power Failure (Indeterminate) Commercial power, Site will be up with EDH Power. INC407751 HDN133 AUX_PLAINES Nord-Ouest Ericsson 2G D Digicel 7/16/2020 12:34 15:31:33 Power Generator failure (Indeterminate) Access is blocked by owner, ETA is expected from the team concerned INC407828 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D Talkpool 7/16/2020 17:37 10:28:33 Power Generator Failure (Faulty AVR) AVR is fault. Spare part not available in the region. More update will be sent on 07/17/2020. ETA: Not yet available INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/16/2020 18:12 9:53:33 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC407869 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE A Talkpool 7/16/2020 18:45 9:20:33 Power Generator failure (Indeterminate) site suspected down for fuel, waiting for picture INC407869 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 7/16/2020 18:45 9:20:33 Dependent Affected by the power issue at the main site Affected by HDC016 INC407948 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/16/2020 19:26 8:39:33 Fuel Generator failure (Fuel issue) Site is out of fuel, it will be refueled by TP, ETR to be provided. INC407892 HDC102 CHACHOU_HOTEL Artibonite Huawei 2G+3G+LTE B Talkpool 7/16/2020 20:50 7:15:33 Power Power Failure (Indeterminate) Access issue, team already left the site, they will be back on site in the morning, ETA, 06:00AM INC408010 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/16/2020 21:58 6:07:33 Power Generator Failure (Faulty AVR) Faulty AVR. Follow up is ongoing for replacement. ETR to be provided INC408010 HGA042 BRAND Nippes Ericsson 2G D Talkpool 7/16/2020 21:58 6:07:33 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS265 INC408019 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 7/16/2020 22:20 5:45:33 Power Power Failure (Indeterminate) Unsafe area, team will reach the site in the morning, ETA 07:00AM INC408023 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/16/2020 23:06 4:59:33 Power Power Failure (Indeterminate) Due to heavy rain in the region, the intervention will be delayed. ETA: not yet available INC407990 HDS259 LABORIEUX Sud Ericsson 2G D Talkpool 7/16/2020 23:54 4:11:33 Power Power Failure (Indeterminate) Due to heavy rain in the region, the intervention will be delayed. ETA: not yet available INC407989 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/17/2020 0:00 4:05:33 Power Power Failure (Indeterminate) Site is Located in the redzone list. ETA: 7:15AM INC408033 HDS364 KAGENME Sud-Est Ericsson 2G D Talkpool 7/17/2020 1:51 2:14:33 Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored INC408033 HDS004 PIKAN Sud-Est Ericsson 2G D Talkpool 7/17/2020 1:51 2:14:33 Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored INC408033 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G A Talkpool 7/17/2020 1:51 2:14:33 Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored INC408033 HDS034 HABITATION ST PAUL Sud-Est Ericsson 2G D Talkpool 7/17/2020 1:51 2:14:33 Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored INC408033 HDS025 LAVOUTTE Sud-Est Ericsson 2G C Talkpool 7/17/2020 1:51 2:14:33 Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored INC408033 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 7/17/2020 1:51 2:14:33 Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored INC408033 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 7/17/2020 1:51 2:14:33 Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored INC408033 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 7/17/2020 1:51 2:14:33 Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored INC408033 HDS021 ST CYR Sud-Est Ericsson 2G A Talkpool 7/17/2020 1:51 2:14:33 Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored INC408033 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 7/17/2020 1:51 2:14:33 Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored INC408033 HDS002 LAN_MANDOU Sud-Est Ericsson 2G A Talkpool 7/17/2020 1:51 2:14:33 Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored INC408033 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 7/17/2020 1:51 2:14:33 Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored INC408033 HDS313 DARDE_ LA_ MONTAGNE Sud-Est Ericsson 2G C Talkpool 7/17/2020 1:51 2:14:33 Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored INC408033 HDS003 CAMATIN Sud-Est Ericsson 2G D Talkpool 7/17/2020 1:51 2:14:33 Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored INC408033 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G B Talkpool 7/17/2020 1:51 2:14:33 Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored INC405427 HAIDS111 COLLEGE_HORACE Sud ZTE 2G+3G+LTE A Talkpool 7/17/2020 2:24 1:41:33 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS114 INC405427 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 7/17/2020 2:24 1:41:33 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS114 INC408041 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/17/2020 2:26 1:39:33 Fuel Generator failure (Fuel issue) The portative genset is out of fuel. Talkpool team will refuel it. ETA: 07h15 AM INC407985 HAIDO103 SUN_AUTO Port-au-Prince Huawei 2G+3G D O&M_Fuel 7/17/2020 2:31 1:34:33 Fuel Generator failure (Fuel issue) Fuel team has been informed since 17/7/2020 at 2:50AM, ETR is expected from them INC408103 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool 7/17/2020 2:38 1:27:33 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 05h00 AM INC408044 HDO398 DELATTE Ouest Ericsson 2G C Talkpool 7/17/2020 2:58 1:07:33 Power Power Failure (Indeterminate) The portative genset is out of fuel. Talkpool team will refuel it. ETA: 07h15 AM INC408044 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool 7/17/2020 2:58 1:07:33 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO398 INC407977 HAIGA149 PELIGRIN Grande-Anse ZTE 2G+3G C Talkpool 7/17/2020 3:46 0:19:33 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 17 04:29:56 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 17 Jul 2020 10:29:56 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 821:03:00 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 695:06:00 Power RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC391206 HDO314 CAZALE Ouest Ericsson 2G C Talkpool 7/10/2020 9:05 165:24:00 Power Power Failure (E-power system fail) HPU can't supply 2601 Cabinet , Swapping needed. Follow up is ongoing by Digicel RAN team INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 10:23 92:06:00 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406563 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/14/2020 13:25 65:04:00 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC406691 HDO381 LEOGANE_DABORNE Ouest Ericsson 2G A Talkpool 7/14/2020 23:03 55:26:00 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC407050 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/15/2020 13:42 40:47:00 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC407792 HDN327 PARC CARACOL Nord-Est Ericsson 2G C Talkpool 7/16/2020 15:00 15:29:00 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replaced. Spare not yet available INC407987 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 7/16/2020 23:26 7:03:00 Power Power Failure (Indeterminate) Team is informed ETA expired, new ETA 07:20AM INC408033 HDS260 FLANMENDS Sud Ericsson 2G D Talkpool 7/17/2020 1:51 4:38:00 Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored INC408033 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool 7/17/2020 1:51 4:38:00 Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored INC408033 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/17/2020 1:51 4:38:00 Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored INC408033 HDS285 JACSON BAINET Sud-Est Ericsson 2G D Talkpool 7/17/2020 1:51 4:38:00 Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored INC408108 HDO390 RUE DU PORT Ouest Ericsson 3G A Talkpool 7/17/2020 3:21 3:08:00 RBS RBS Fault (RBS Software failure) License issue. BSS team will do the follow up INC408032 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/17/2020 4:46 1:43:00 RBS RBS Fault (Indeterminate) TP cannot provided, any update. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 17 05:16:11 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 17 Jul 2020 11:16:11 +0000 Subject: [Rantt] NOC SITES REPORT updated for this July 17th, 2020 till 7:00 AM. Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this July 17th, 2020 till 7:00 AM. > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 274:24:21 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 180:34:21 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 120:51:21 Power Generator Failure (Engine broken) Engine broken. pare part collected and will arrive in the region on 07/17/2020. ETA: Not yet available INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 120:38:21 Power Generator Failure (Engine broken) Engine broken. pare part collected and will arrive in the region on 07/17/2020. ETA: Not yet available INC406602 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/14/2020 14:18 64:48:21 Power Generator Failure (Engine Knocking ) Engine broken. pare part collected and will arrive in the region on 07/17/2020. ETA: Not yet available INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 53:48:21 Power Power Failure (Solar System failure) The solar system has broken down due to bad weather in the region; The site should be back on the air with solar energy. INC407178 HDS317 MARGUERITTE_MARE_BRIOLE Sud-Est Ericsson 2G D Talkpool 7/15/2020 18:02 37:04:21 Power Power Failure (Indeterminate) AC Alternator Faulty on site. Spare part need to be replaced. ETR to be provided INC407264 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D O&M FUEL 7/15/2020 20:54 34:12:21 Fuel Generator failure (Fuel issue) Fuel team has been informed 7/16/2020 4:10PM. ETR to be provided by them INC394627 HAIDO137 DELMAS_2 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/15/2020 23:51 31:15:21 Power Power Failure (Indeterminate) Commercial power, Site will be up with EDH Power. INC407751 HDN133 AUX_PLAINES Nord-Ouest Ericsson 2G D Digicel 7/16/2020 12:34 18:32:21 Power Generator failure (Indeterminate) Access is blocked by owner, ETA is expected from the team concerned INC407828 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D Talkpool 7/16/2020 17:37 13:29:21 Power Generator Failure (Faulty AVR) AVR is fault. Spare part not available in the region. More update will be sent on 07/17/2020. ETA: Not yet available INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/16/2020 18:12 12:54:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC407869 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE A Talkpool 7/16/2020 18:45 12:21:21 Power Generator failure (Indeterminate) site suspected down for fuel, waiting for picture INC407869 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 7/16/2020 18:45 12:21:21 Dependent Affected by the power issue at the main site Affected by HDC016 INC407948 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/16/2020 19:26 11:40:21 Fuel Generator failure (Fuel issue) Site is out of fuel, it will be refueled by TP, ETR to be provided. INC407892 HDC102 CHACHOU_HOTEL Artibonite Huawei 2G+3G+LTE B Talkpool 7/16/2020 20:50 10:16:21 Power Power Failure (Indeterminate) Access issue, team already left the site, they wil be back on site in the morning, ETA, 07:00AM INC408019 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 7/16/2020 22:20 8:46:21 Power Power Failure (Indeterminate) Unsafe area, team will reach the site in the morning, ETA 07:30AM INC408023 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/16/2020 23:06 8:00:21 Power Power Failure (Indeterminate) Due to heavy rain in the region, the intervention was delayed. ETA: 07h15 AM INC407990 HDS259 LABORIEUX Sud Ericsson 2G D Talkpool 7/16/2020 23:54 7:12:21 Power Power Failure (Indeterminate) Due to heavy rain in the region, the intervention was delayed. ETA: 07h30 AM INC407989 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/17/2020 0:00 7:06:21 Power Power Failure (Indeterminate) Site is Located in the red zone list. ETA: 7:15AM INC407997 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G+3G D Talkpool 7/17/2020 1:30 5:36:21 RBS RBS Fault (Indeterminate) any update cannot be provided. INC408033 HDS364 KAGENME Sud-Est Ericsson 2G D Talkpool 7/17/2020 1:51 5:15:21 Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored INC408033 HDS004 PIKAN Sud-Est Ericsson 2G D Talkpool 7/17/2020 1:51 5:15:21 Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored INC408033 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G A Talkpool 7/17/2020 1:51 5:15:21 Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored INC408033 HDS034 HABITATION ST PAUL Sud-Est Ericsson 2G D Talkpool 7/17/2020 1:51 5:15:21 Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored INC408033 HDS025 LAVOUTTE Sud-Est Ericsson 2G C Talkpool 7/17/2020 1:51 5:15:21 Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored INC408033 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 7/17/2020 1:51 5:15:21 Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored INC408033 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 7/17/2020 1:51 5:15:21 Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored INC408033 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 7/17/2020 1:51 5:15:21 Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored INC408033 HDS021 ST CYR Sud-Est Ericsson 2G A Talkpool 7/17/2020 1:51 5:15:21 Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored INC408033 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 7/17/2020 1:51 5:15:21 Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored INC408033 HDS002 LAN_MANDOU Sud-Est Ericsson 2G A Talkpool 7/17/2020 1:51 5:15:21 Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored INC408033 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 7/17/2020 1:51 5:15:21 Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored INC408033 HDS313 DARDE_ LA_ MONTAGNE Sud-Est Ericsson 2G C Talkpool 7/17/2020 1:51 5:15:21 Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored INC408033 HDS003 CAMATIN Sud-Est Ericsson 2G D Talkpool 7/17/2020 1:51 5:15:21 Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored INC408033 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G B Talkpool 7/17/2020 1:51 5:15:21 Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored INC405427 HAIDS111 COLLEGE_HORACE Sud ZTE 2G+3G+LTE A Talkpool 7/17/2020 2:24 4:42:21 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS114 INC405427 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 7/17/2020 2:24 4:42:21 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS114 INC408041 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/17/2020 2:26 4:40:21 Fuel Generator failure (Fuel issue) The portative genset is out of fuel. Talkpool team will refuel it. ETA: 07h15 AM INC407985 HAIDO103 SUN_AUTO Port-au-Prince Huawei 2G+3G D O&M_Fuel 7/17/2020 2:31 4:35:21 Fuel Generator failure (Fuel issue) Fuel team has been informed since 17/7/2020 at 2:50AM, ETR is expected from them INC408103 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool 7/17/2020 2:38 4:28:21 Power Power Failure (Indeterminate) Site suspected down for fuel. Awaiting for confirmation INC408044 HDO398 DELATTE Ouest Ericsson 2G C Talkpool 7/17/2020 2:58 4:08:21 Power Power Failure (Indeterminate) The portative genset is out of fuel. Talkpool team will refuel it. ETA: 07h15 AM INC408044 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool 7/17/2020 2:58 4:08:21 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO398 INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 3:24:21 Power Power Failure (Indeterminate) Team has been informed, 8:00 AM INC407977 HAIGA149 PELIGRIN Grande-Anse ZTE 2G+3G C Talkpool 7/17/2020 3:46 3:20:21 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 07h10 AM INC408110 HDS201 MORNE_CABRIT Sud Ericsson 2G A Talkpool 7/17/2020 4:10 2:56:21 Power Power Failure (Indeterminate) Team is on the site for corrective INC408056 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/17/2020 4:40 2:26:21 Power Power Failure (Indeterminate) AVR is fault. Spare part not available. ETA: Not yet available INC408110 HGA016 MORNE_OKO Nippes Ericsson 2G C Talkpool 7/17/2020 4:50 2:16:21 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS201 INC408110 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 7/17/2020 4:50 2:16:21 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS201 INC408110 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Talkpool 7/17/2020 4:50 2:16:21 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS201 INC408110 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 7/17/2020 4:50 2:16:21 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS201 INC408110 HDS226 AQUIN Sud Ericsson 2G A Talkpool 7/17/2020 4:50 2:16:21 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS201 INC408110 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 7/17/2020 4:50 2:16:21 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS201 INC408110 HDS225 NERETTE Sud Ericsson 2G B Talkpool 7/17/2020 4:50 2:16:21 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS201 INC408058 HAIDS212 SAINT_JEAN_DU_SUD Sud ZTE 2G+3G C Talkpool 7/17/2020 5:13 1:53:21 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC408056 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/17/2020 5:27 1:39:21 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS277 INC408062 HGA037 BRIGUE Nippes Ericsson 2G B Talkpool 7/17/2020 5:35 1:31:21 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 08h15 AM INC408061 HDS143 MERENCY Sud Ericsson 2G D Talkpool 7/17/2020 5:38 1:28:21 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 07h30 AM INC408063 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/17/2020 5:54 1:12:21 Power Power Failure (Indeterminate) Team has been informed, ETA not yet provided. INC408064 HDS295 MORNE_AQUIN Sud Ericsson 3G A Talkpool 7/17/2020 6:05 1:01:21 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 07h30 AM INC408065 HDN214 DONDON Nord Ericsson 2G+3G C Talkpool 7/17/2020 6:06 1:00:21 Power Power Failure (Indeterminate) Team has been informed, 7:45 AM. INC408068 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 7/17/2020 6:12 0:54:21 Power Power Failure (Indeterminate) Team has been informed, ETA not yet provided. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 821:40:21 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 695:43:21 Power RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC391206 HDO314 CAZALE Ouest Ericsson 2G C Talkpool 7/10/2020 9:05 166:01:21 Power Power Failure (E-power system fail) HPU can't supply 2601 Cabinet , Swapping needed. Follow up is ongoing by Digicel RAN team INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 10:23 92:43:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406563 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/14/2020 13:25 65:41:21 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC406691 HDO381 LEOGANE_DABORNE Ouest Ericsson 2G A Talkpool 7/14/2020 23:03 56:03:21 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC407050 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/15/2020 13:42 41:24:21 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC407792 HDN327 PARC CARACOL Nord-Est Ericsson 2G C Talkpool 7/16/2020 15:00 16:06:21 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replaced. Spare not yet available INC407987 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 7/16/2020 23:26 7:40:21 Power Power Failure (Indeterminate) Team is informed ETA expired, new ETA 07:20AM INC408033 HDS260 FLANMENDS Sud Ericsson 2G D Talkpool 7/17/2020 1:51 5:15:21 Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored INC408033 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool 7/17/2020 1:51 5:15:21 Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored INC408033 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/17/2020 1:51 5:15:21 Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored INC408033 HDS285 JACSON BAINET Sud-Est Ericsson 2G D Talkpool 7/17/2020 1:51 5:15:21 Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored INC408108 HDO390 RUE DU PORT Ouest Ericsson 3G A Talkpool 7/17/2020 3:21 3:45:21 RBS RBS Fault (RBS Software failure) License issue. BSS team will do the follow up INC408032 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/17/2020 4:46 2:20:21 RBS RBS Fault (Indeterminate) TP cannot provided, any update. Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC407943 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/16/2020 19:35 7/16/2020 20:00 0:25:00 4:00:00 Compliant Power Power Failure (Indeterminate) Some battery backup suspected faulty OK Team has been ordered to put site on manual. INC407944 HAIDO661 MON REPOS 40_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/16/2020 19:35 7/16/2020 20:00 0:25:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Site is up by itself, under investigation INC407944 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/16/2020 19:35 7/16/2020 20:00 0:25:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO661 Cascaded Back in service with the main site INC407944 HAIDO282 RUE_ELIE_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/16/2020 19:35 7/16/2020 20:00 0:25:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO661 Cascaded Back in service with the main site INC407890 HAIDO189 LA_PEPINIERE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/16/2020 20:46 7/16/2020 22:34 1:48:00 4:00:00 Compliant Power Power Failure (Indeterminate) Breaker 80A trip, overload when batteries are charging OK Breaker was reset. INC408008 HAIDO284 MAHOTIERE_81_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/16/2020 21:44 7/16/2020 22:34 0:50:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Site is up by itself, under investigation INC407971 HAIDO456 JUVENAT_5 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/16/2020 22:56 7/16/2020 23:35 0:39:00 4:00:00 Compliant Power Power Failure (Indeterminate) Fail to star, under-speed. OK Priming pump needs to change, team bleed it and restarted. INC407971 HAIDO113 CANAPE-JUVENAT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/16/2020 22:56 7/16/2020 23:35 0:39:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO456 Cascaded Back in service with the main site INC407868 HDS143 MERENCY Sud-Est Ericsson 2G D Talkpool 7/16/2020 18:38 7/16/2020 20:22 1:44:00 4:00:00 Compliant Power Generator failure (Low Voltage) DC low voltage due to faulty Hcard OK The alarm has been reset then the genset restarted INC407873 HAIDS212 SAINT_JEAN_DU_SUD Sud ZTE 2G+3G C Talkpool 7/16/2020 19:13 7/16/2020 21:56 2:43:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) Main breaker tripped OK The breaker has been reset then genset restarted INC407947 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/16/2020 19:53 7/16/2020 21:44 1:51:00 4:00:00 Compliant Power Generator failure (Low Voltage) DC low voltage and fuel pump faulty OK The alarm has been reset then the genset restarted. Fuel pump need to be replaced INC407932 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/16/2020 18:14 7/17/2020 0:05 5:51:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature due to radiator dirty Need to be justified 1 gallon and half of water has been added then genset restarted INC407981 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/16/2020 22:42 7/17/2020 3:00 4:18:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) Main breaker tripped and AVR faulty Need to be justified The breaker has been reset then genset restarted INC407981 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/16/2020 22:42 7/17/2020 3:00 4:18:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS277 Cascaded The site is back in service once the issue solved at HDS277 INC407993 HAIDS214 ROCHE_A_BATEAU Sud ZTE 2G+3G B Talkpool 7/17/2020 0:30 7/17/2020 5:08 4:38:00 4:00:00 Not Compliant Power Power Failure (ATS breaker tripped) ATS breaker tripped Need to be justified The breaker has been reset then genset restarted INC408010 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/16/2020 21:58 7/17/2020 5:48 7:50:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified The last feedback is expected from field team INC408010 HGA042 BRAND Nippes Ericsson 2G D Talkpool 7/16/2020 21:58 7/17/2020 5:48 7:50:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS265 Cascaded The site is back in service once the issue solved at HDS265 INC407266 HDN276 PETIT_BOURG Nord Ericsson 2G C O&M FUEL 7/15/2020 21:02 7/16/2020 10:38 13:36:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Rescue has been made INC407902 HDC224 LA_CHAPELLE Artibonite Ericsson 2G C Talkpool 7/16/2020 14:42 7/16/2020 22:10 7:28:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temp. Need to be justified 1/2 Gal of coolant added INC407902 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G C Talkpool 7/16/2020 14:42 7/16/2020 22:10 7:28:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC224 Cascaded Back on air with the main site INC407772 HDN233 TERRE_BATTE Nord-Est Ericsson 2G D Talkpool 7/16/2020 13:42 7/17/2020 0:03 10:21:00 4:00:00 Not Compliant Power Generator failure (Water Pump Issue) Water pump faulty Need to be justified Water pump replaced INC407830 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 7/16/2020 15:46 7/17/2020 8:20 16:34:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided INC407927 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/16/2020 17:46 7/16/2020 20:08 2:22:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided INC407970 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 7/16/2020 21:14 7/16/2020 22:56 1:42:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided Cells Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC407057 HDO361 FONDWA Ouest Ericsson 2G C Talkpool 7/15/2020 14:02 7/16/2020 20:18 30:16:00 4:00:00 Not Compliant RBS RBS (Faulty TMA) Faulty TMA 2X1800MHz and 2 Jumpers Need to be justified The TMA has been bypassed to get the issue solved INC407961 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 3G A Talkpool 7/16/2020 20:58 7/16/2020 22:57 1:59:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate OK The last feedback is expected from field team INC407850 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 7/16/2020 17:15 7/16/2020 22:37 5:22:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified RRUS Power Reset INC407851 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/16/2020 17:18 7/16/2020 22:53 5:35:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided INC406408 HDN328 PARC CARACOL II Nord-Est Ericsson 2G D Talkpool 7/14/2020 8:30 7/16/2020 23:27 62:57:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 17 06:46:48 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 17 Jul 2020 12:46:48 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM Message-ID: Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 9 5 11 23 48 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 36 2 0 0 37 ZTE 7 6 3 0 7 Huawei 4 4 4 0 4 Network 47 12 7 0 48 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 4 0 17 5 48 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 276:04:05 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 182:14:05 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 122:31:05 Power Generator Failure (Engine broken) Engine broken. pare part collected and will arrive in the region on 07/17/2020. ETA: Not yet available INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 122:18:05 Power Generator Failure (Engine broken) Engine broken. pare part collected and will arrive in the region on 07/17/2020. ETA: Not yet available INC406602 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/14/2020 14:18 66:28:05 Power Generator Failure (Engine Knocking ) Engine broken. pare part collected and will arrive in the region on 07/17/2020. ETA: Not yet available INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 55:28:05 Power Power Failure (Solar System failure) The solar system has broken down due to bad weather in the region; The site should be back on the air with solar energy. INC407178 HDS317 MARGUERITTE_MARE_BRIOLE Sud-Est Ericsson 2G D Talkpool 7/15/2020 18:02 38:44:05 Power Power Failure (Indeterminate) AC Alternator Faulty on site. Spare part need to be replaced. ETR to be provided INC407264 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D O&M FUEL 7/15/2020 20:54 35:52:05 Fuel Generator failure (Fuel issue) Fuel team has been informed 7/16/2020 4:10PM. ETR to be provided by them INC394627 HAIDO137 DELMAS_2 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/15/2020 23:51 32:55:05 Power Power Failure (Indeterminate) Commercial power, Site will be up with EDH Power. INC407751 HDN133 AUX_PLAINES Nord-Ouest Ericsson 2G D Digicel 7/16/2020 12:34 20:12:05 Power Generator failure (Indeterminate) Access is blocked by owner, ETA is expected from the team concerned INC407828 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D Talkpool 7/16/2020 17:37 15:09:05 Power Generator Failure (Faulty AVR) AVR is fault. Spare part not available in the region. More update will be sent on 07/17/2020. ETA: Not yet available INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/16/2020 18:12 14:34:05 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC407869 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE A O&M FUEL 7/16/2020 18:45 14:01:05 Fuel Generator failure (Fuel issue) Fuel Team informed since 7/17/2020 at 8:10 AM INC407869 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 7/16/2020 18:45 14:01:05 Dependent Affected by the power issue at the main site Affected by HDC016 INC407948 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/16/2020 19:26 13:20:05 Fuel Generator failure (Fuel issue) Portable genset is out of fuel, it will be refueled by TP, ETR to be provided. INC407892 HDC102 CHACHOU_HOTEL Artibonite Huawei 2G+3G+LTE B Talkpool 7/16/2020 20:50 11:56:05 Power Power Failure (Indeterminate) Team is on site waiting for access . INC408023 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/16/2020 23:06 9:40:05 Power Power Failure (Indeterminate) Due to heavy rain in the region, the intervention was delayed. ETA expired, new ETA not provided yet INC407990 HDS259 LABORIEUX Sud Ericsson 2G D Talkpool 7/16/2020 23:54 8:52:05 Power Power Failure (Indeterminate) Due to heavy rain in the region, the intervention was delayed. ETA expired, new ETA not provided yet INC408033 HDS364 KAGENME Sud-Est Ericsson 2G D Talkpool 7/17/2020 1:51 6:55:05 Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored INC408033 HDS004 PIKAN Sud-Est Ericsson 2G D Talkpool 7/17/2020 1:51 6:55:05 Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored INC408033 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G A Talkpool 7/17/2020 1:51 6:55:05 Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored INC408033 HDS034 HABITATION ST PAUL Sud-Est Ericsson 2G D Talkpool 7/17/2020 1:51 6:55:05 Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored INC408033 HDS025 LAVOUTTE Sud-Est Ericsson 2G C Talkpool 7/17/2020 1:51 6:55:05 Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored INC408033 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 7/17/2020 1:51 6:55:05 Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored INC408033 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 7/17/2020 1:51 6:55:05 Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored INC408033 HDS009 CYVADIER Sud-Est Ericsson 2G+3G B Talkpool 7/17/2020 1:51 6:55:05 Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored INC408033 HDS021 ST CYR Sud-Est Ericsson 2G A Talkpool 7/17/2020 1:51 6:55:05 Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored INC408033 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 7/17/2020 1:51 6:55:05 Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored INC408033 HDS002 LAN_MANDOU Sud-Est Ericsson 2G A Talkpool 7/17/2020 1:51 6:55:05 Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored INC408033 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 7/17/2020 1:51 6:55:05 Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored INC408033 HDS313 DARDE_ LA_ MONTAGNE Sud-Est Ericsson 2G C Talkpool 7/17/2020 1:51 6:55:05 Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored INC408033 HDS003 CAMATIN Sud-Est Ericsson 2G D Talkpool 7/17/2020 1:51 6:55:05 Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored INC408033 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G B Talkpool 7/17/2020 1:51 6:55:05 Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored INC405427 HAIDS111 COLLEGE_HORACE Sud ZTE 2G+3G+LTE A Talkpool 7/17/2020 2:24 6:22:05 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS114 INC405427 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 7/17/2020 2:24 6:22:05 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS114 INC408041 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/17/2020 2:26 6:20:05 Fuel Generator failure (Fuel issue) The portative genset is out of fuel. Talkpool team will refuel it. ETA not provided yet INC408103 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool 7/17/2020 2:38 6:08:05 Power Power Failure (Indeterminate) Site suspected down for fuel. Awaiting for confirmation INC408044 HDO398 DELATTE Ouest Ericsson 2G C Talkpool 7/17/2020 2:58 5:48:05 Power Power Failure (Indeterminate) The portative genset is out of fuel. Talkpool team will refuel it. ETA: 8:20 AM INC408044 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool 7/17/2020 2:58 5:48:05 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO398 INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 5:04:05 Power Power Failure (Indeterminate) Team is on site INC408056 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/17/2020 4:40 4:06:05 Power Power Failure (Indeterminate) AVR is fault. Spare part not available. ETA: Not yet available INC408056 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/17/2020 5:27 3:19:05 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS277 INC408062 HGA037 BRIGUE Nippes Ericsson 2G B Talkpool 7/17/2020 5:35 3:11:05 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 08h20 AM INC408061 HDS143 MERENCY Sud Ericsson 2G D Talkpool 7/17/2020 5:38 3:08:05 Power Power Failure (Indeterminate) Team is waiting for the access. INC408081 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/17/2020 6:04 2:42:05 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC408129 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/17/2020 6:04 2:42:05 Power Power Failure (Solar System failure) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC408086 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 7/17/2020 7:42 1:04:05 Power Power Failure (Indeterminate) Team has been informed, ETA not yet provided. INC408088 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 7/17/2020 7:48 0:58:05 Power Power Failure (Indeterminate) Team has been informed, ETA not yet provided. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 17 07:50:49 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 17 Jul 2020 13:50:49 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM Message-ID: Hello All, Received the NOC hourly report done at 9:00 AM Sites off air by Class Class A B C D Total Total 3 2 9 19 33 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 23 1 0 0 24 ZTE 6 5 1 0 6 Huawei 3 3 3 0 3 Network 32 9 4 0 33 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 4 0 2 6 33 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 277:07:42 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 183:17:42 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 123:34:42 Power Generator Failure (Engine broken) Engine broken. Spare part collected and will arrive in the region on 07/17/2020. ETA: Not yet available INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 123:21:42 Power Generator Failure (Engine broken) Engine broken. Spare part collected and will arrive in the region on 07/17/2020. ETA: Not yet available INC406602 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/14/2020 14:18 67:31:42 Power Generator Failure (Engine Knocking ) Engine broken. pare part collected and will arrive in the region on 07/17/2020. ETA: Not yet available INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 56:31:42 Power Power Failure (Solar System failure) The solar system has broken down due to bad weather in the region; The site should be back on the air with solar energy. INC407178 HDS317 MARGUERITTE_MARE_BRIOLE Sud-Est Ericsson 2G D Talkpool 7/15/2020 18:02 39:47:42 Power Power Failure (Indeterminate) AC Alternator Faulty on site. The AC alternator replacement is scheduled for today( July 17th). ETR to be provided INC407264 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D O&M FUEL 7/15/2020 20:54 36:55:42 Fuel Generator failure (Fuel issue) Fuel team has been informed 7/16/2020 4:10PM. ETR to be provided by them INC394627 HAIDO137 DELMAS_2 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/15/2020 23:51 33:58:42 Power Power Failure (Indeterminate) Commercial power, Site will be up with EDH Power. INC407751 HDN133 AUX_PLAINES Nord-Ouest Ericsson 2G D Digicel 7/16/2020 12:34 21:15:42 Power Generator failure (Indeterminate) Access is blocked by owner, ETA is expected from the team concerned INC407828 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D Talkpool 7/16/2020 17:37 16:12:42 Power Generator Failure (Faulty AVR) AVR is fault. Spare part not available in the region. More update will be sent on 07/17/2020. ETA: Not yet available INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/16/2020 18:12 15:37:42 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC407869 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE A O&M FUEL 7/16/2020 18:45 15:04:42 Fuel Generator failure (Fuel issue) Fuel Team informed since 7/17/2020 at 8:10 AM . ETR to be provided INC407869 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 7/16/2020 18:45 15:04:42 Dependent Affected by the power issue at the main site Affected by HDC016 INC407948 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/16/2020 19:26 14:23:42 Fuel Generator failure (Fuel issue) Portable genset is out of fuel, it will be refueled by TP, ETR to be provided. INC408023 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/16/2020 23:06 10:43:42 Power Power Failure (Indeterminate) Due to heavy rain; the intervention was delayed. ETA expired, team is expected to be on site at 9:30 am. INC407990 HDS259 LABORIEUX Sud Ericsson 2G D Talkpool 7/16/2020 23:54 9:55:42 Power Power Failure (Indeterminate) Heavy rain in the region, TP team cannot reach the site because of river flooded. INC408041 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/17/2020 2:26 7:23:42 Fuel Generator failure (Fuel issue) The portative genset is out of fuel. Talkpool team will refuel it. ETA not provided yet INC408103 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool 7/17/2020 2:38 7:11:42 Power Power Failure (Indeterminate) Site suspected down for fuel. Awaiting for confirmation INC408044 HDO398 DELATTE Ouest Ericsson 2G C Talkpool 7/17/2020 2:58 6:51:42 Power Generator failure (Fuel issue) The portative genset is out of fuel. Talkpool team will refuel it. ETA: 8:20am. Expired. More update is still expected from tp. INC408044 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool 7/17/2020 2:58 6:51:42 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO398 INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 6:07:42 Power Power Failure (Indeterminate) Team is on site INC408056 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/17/2020 4:40 5:09:42 Power Power Failure (Indeterminate) AVR is fault. Spare part not available. ETR: Not yet available INC408056 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/17/2020 5:27 4:22:42 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS277 INC408062 HGA037 BRIGUE Nippes Ericsson 2G B Talkpool 7/17/2020 5:35 4:14:42 Power Power Failure (Indeterminate) ETA: 08h20 am expired. The will reach the site once the solved the issue at HDS299. INC408129 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/17/2020 6:04 3:45:42 Power Power Failure (Solar System failure) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC408086 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 7/17/2020 7:42 2:07:42 Power Power Failure (Indeterminate) Team has been informed, ETA :12h30 PM INC408088 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 7/17/2020 7:48 2:01:42 Power Power Failure (Indeterminate) Team has been informed, ETA:10h20 AM INC408138 HDC213 CANGE Centre Ericsson 2G D Talkpool 7/17/2020 8:02 1:47:42 Power Power Failure (Indeterminate) Team has been informed, ETA :11h20 AM INC408138 HDC345 PAREIDON Centre Ericsson 2G D Talkpool 7/17/2020 8:02 1:47:42 Dependent Affected by the power issue at the main site Affected by HDC213 INC408138 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 7/17/2020 8:02 1:47:42 Dependent Affected by the power issue at the main site Affected by HDC213 INC408138 HDC344 CASSE PEREDON Centre Ericsson 2G D Talkpool 7/17/2020 8:02 1:47:42 Dependent Affected by the power issue at the main site Affected by HDC213 INC408141 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 8:18 1:31:42 Power Power Failure (Indeterminate) Team has been informed; ETA 10:15 am. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 17 07:54:40 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 17 Jul 2020 13:54:40 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 824:27:49 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 698:30:49 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC391206 HDO314 CAZALE Ouest Ericsson 2G C Talkpool 7/10/2020 9:05 168:48:49 Power Power Failure (E-power system fail) HPU can't supply 2601 Cabinet , Swapping needed. Follow up is ongoing by Digicel RAN team INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 10:23 95:30:49 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406563 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/14/2020 13:25 68:28:49 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC406691 HDO381 LEOGANE_DABORNE Ouest Ericsson 2G A Talkpool 7/14/2020 23:03 58:50:49 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC407050 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/15/2020 13:42 44:11:49 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC407477 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/16/2020 8:40 25:13:49 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/16/2020 11:35 22:18:49 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC407772 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/16/2020 13:42 20:11:49 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC407792 HDN327 PARC CARACOL Nord-Est Ericsson 2G C Talkpool 7/16/2020 15:00 18:53:49 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replaced. Spare not yet available INC407901 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/16/2020 15:45 18:08:49 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC407987 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 7/16/2020 23:26 10:27:49 Power Power Failure (Indeterminate) Team is working on the site. INC408108 HDO390 RUE DU PORT Ouest Ericsson 3G A Talkpool 7/17/2020 3:21 6:32:49 RBS RBS Fault (RBS Software failure) License issue. BSS team will do the follow up INC408032 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/17/2020 4:46 5:07:49 RBS RBS Fault (Indeterminate) TP cannot provided, any update. INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 3:47:49 Transmission Transmission (Indeterminate) Team is informed ETA not provided yet. INC408147 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 7/17/2020 8:40 1:13:49 Fuel Generator failure (Fuel issue) Fuel team has been informed 7/16/2020 4:10PM. ETR to be provided by them INC408099 HDO426 LA SALINE_GRAND GOAVE Ouest Ericsson 2G D Talkpool 7/17/2020 8:48 1:05:49 RBS RBS Fault (Indeterminate) Team is informed, ETA not yet available. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 17 09:33:59 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 17 Jul 2020 15:33:59 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 4 3 9 12 28 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 18 2 0 0 19 ZTE 6 5 1 0 6 Huawei 3 3 3 0 3 Network 27 10 4 0 28 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 2 0 2 3 28 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 278:49:44 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 184:59:44 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 125:16:44 Power Generator Failure (Engine broken) Engine broken. Spare part collected and will arrive in the region on 07/17/2020. ETA: Not yet available INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 125:03:44 Power Generator Failure (Engine broken) Engine broken. Spare part collected and will arrive in the region on 07/17/2020. ETA: Not yet available INC406602 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/14/2020 14:18 69:13:44 Power Generator Failure (Engine Knocking ) Engine broken. pare part collected and will arrive in the region on 07/17/2020. ETA: Not yet available INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 58:13:44 Power Power Failure (Solar System failure) The solar system has broken down due to bad weather in the region; The site should be back on the air with solar energy. INC407178 HDS317 MARGUERITTE_MARE_BRIOLE Sud-Est Ericsson 2G D Talkpool 7/15/2020 18:02 41:29:44 Power Power Failure (Indeterminate) AC Alternator Faulty on site. The AC alternator replacement is scheduled for today( July 17th). ETR to be provided INC407264 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D O&M FUEL 7/15/2020 20:54 38:37:44 Fuel Generator failure (Fuel issue) Fuel team has been informed 7/16/2020 4:10PM. ETR to be provided by them INC394627 HAIDO137 DELMAS_2 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/15/2020 23:51 35:40:44 Power Power Failure (Indeterminate) Commercial power, Site will be up with EDH Power. INC407828 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D Talkpool 7/16/2020 17:37 17:54:44 Power Generator Failure (Faulty AVR) AVR is fault. Spare part not available in the region. More update will be sent on 07/17/2020. ETA: Not yet available INC407869 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE A Talkpool 7/16/2020 18:45 16:46:44 Power Generator failure (Indeterminate) Fuel added and site remains down. Power team is sent to start the genset , ETA to be provided INC407869 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 7/16/2020 18:45 16:46:44 Dependent Affected by the power issue at the main site Affected by HDC016 INC408023 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/16/2020 23:06 12:25:44 Power Power Failure (Indeterminate) Due to heavy rain; the intervention was delayed. ETA expired, team is expected to be on site at 9:30 am. INC407990 HDS259 LABORIEUX Sud Ericsson 2G D Talkpool 7/16/2020 23:54 11:37:44 Power Power Failure (Indeterminate) Heavy rain in the region, TP team cannot reach the site because of river flooded. INC408165 HDS009 CYVADIER Sud-Est Ericsson 2G+3G B Talkpool 7/17/2020 1:51 9:40:44 Power Power Failure (Indeterminate) Site remains down after issue solved at the link Turgeau-Jacmel. TP team has been informed to check. ETA not available yet. INC408041 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/17/2020 2:26 9:05:44 Fuel Generator failure (Fuel issue) The portative genset is out of fuel. Talkpool team will refill it. ETA not provided yet INC408103 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool 7/17/2020 2:38 8:53:44 Power Power Failure (Indeterminate) Site suspected down for fuel. Fuel team has been informed while we are waiting for TP confirmation. INC408044 HDO398 DELATTE Ouest Ericsson 2G C Talkpool 7/17/2020 2:58 8:33:44 Power Generator failure (Fuel issue) The portative genset is out of fuel. ETA: 8:20am expired. More time requested by TP for the refueling. New ETA not available yet. INC408044 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool 7/17/2020 2:58 8:33:44 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO398 INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 7:49:44 Power Generator Failure (Engine Knocking ) Engine reported blocked by TP. Pictures are awaiting . INC408056 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/17/2020 4:40 6:51:44 Power Power Failure (Indeterminate) AVR is fault. Spare part not available. ETR: Not yet available INC408056 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/17/2020 5:27 6:04:44 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS277 INC408062 HGA037 BRIGUE Nippes Ericsson 2G B Talkpool 7/17/2020 5:35 5:56:44 Power Power Failure (Indeterminate) ETA: 08h20 am expired. The will reach the site once the solved the issue at HDS299. INC408129 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/17/2020 6:04 5:27:44 Power Power Failure (Solar System failure) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC408086 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 7/17/2020 7:42 3:49:44 Power Power Failure (Indeterminate) Team has been informed, ETA: 12h30 PM INC408088 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 7/17/2020 7:48 3:43:44 Power Power Failure (Indeterminate) ETA:10h20 AM . ETA expired, No feedback found from TP. INC408172 HDN113 NAN_GRIGRI Nord-Ouest Ericsson 2G A Talkpool 7/17/2020 10:14 1:17:44 Power Power Failure (Indeterminate) Team is already informed. ETA to be provided INC408181 HAIDN312 BALAN Nord ZTE 2G+3G C Talkpool 7/17/2020 10:55 0:36:44 Power Power Failure (Indeterminate) Team is already informed. ETA to be provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 17 10:47:42 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 17 Jul 2020 16:47:42 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 827:20:46 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 701:23:46 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC391206 HDO314 CAZALE Ouest Ericsson 2G C Talkpool 7/10/2020 9:05 171:41:46 Power Power Failure (E-power system fail) HPU can't supply 2601 Cabinet , Swapping needed. Follow up is ongoing by Digicel RAN team INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 10:23 98:23:46 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406563 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/14/2020 13:25 71:21:46 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC406691 HDO381 LEOGANE_DABORNE Ouest Ericsson 2G A Talkpool 7/14/2020 23:03 61:43:46 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC407050 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/15/2020 13:42 47:04:46 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC407477 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/16/2020 8:40 28:06:46 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/16/2020 11:35 25:11:46 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC407772 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/16/2020 13:42 23:04:46 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC407901 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/16/2020 15:45 21:01:46 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408032 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/17/2020 4:46 8:00:46 RBS RBS Fault (Indeterminate) TP cannot provided, any update. INC408129 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/17/2020 6:04 6:42:46 Power Power Failure (Solar System failure) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 6:40:46 Transmission Transmission (Indeterminate) Team is working on the site. INC408099 HDO426 LA SALINE_GRAND GOAVE Ouest Ericsson 2G D Talkpool 7/17/2020 8:48 3:58:46 RBS RBS Fault (Indeterminate) Talkpool is not able to provide update. INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 3:44:46 RBS RBS Fault (Indeterminate) Team is informed, ETA 1:40 PM. INC408168 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 7/17/2020 10:10 2:36:46 Transmission Transmission (Indeterminate) Team is informed ETA not provided yet. INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/17/2020 11:36 1:10:46 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 17 12:33:41 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 17 Jul 2020 18:33:41 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM Message-ID: Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 3 2 10 14 29 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 18 1 0 0 19 ZTE 7 6 2 0 7 Huawei 3 2 2 0 3 Network 28 9 4 0 29 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 3 0 3 2 29 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 281:50:33 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 188:00:33 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 128:17:33 Power Generator Failure (Engine broken) Engine broken. Spare part collected and will arrive in the region on 07/17/2020. ETA: Not yet available INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 128:04:33 Power Generator Failure (Engine broken) Engine broken. Spare part collected and will arrive in the region on 07/17/2020. ETA: Not yet available INC406602 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/14/2020 14:18 72:14:33 Power Generator Failure (Engine Knocking ) Engine broken. pare part collected and will arrive in the region on 07/17/2020. ETA: Not yet available INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 61:14:33 Power Power Failure (Solar System failure) The solar system has broken down due to bad weather in the region; The site should be back on the air with solar energy. INC407178 HDS317 MARGUERITTE_MARE_BRIOLE Sud-Est Ericsson 2G D Talkpool 7/15/2020 18:02 44:30:33 Power Power Failure (Indeterminate) AC Alternator Faulty on site. The AC alternator replacement is scheduled for today( July 17th). ETR to be provided INC394627 HAIDO137 DELMAS_2 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/15/2020 23:51 38:41:33 Power Power Failure (Indeterminate) Commercial power, Site will be up with EDH Power. INC407751 HDN133 AUX_PLAINES Nord-Ouest Ericsson 2G D Digicel 7/16/2020 12:34 25:58:33 Power Generator failure (Indeterminate) Access is blocked by owner, ETA is expected from the team concerned INC407828 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D Talkpool 7/16/2020 17:37 20:55:33 Power Generator Failure (Faulty AVR) AVR is fault. Spare part not available in the region. More update will be sent on 07/17/2020. ETA: Not yet available INC407990 HDS259 LABORIEUX Sud Ericsson 2G D Talkpool 7/16/2020 23:54 14:38:33 Power Power Failure (Indeterminate) Heavy rain in the region, TP team cannot reach the site because of river flooded. INC408041 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/17/2020 2:26 12:06:33 Fuel Generator failure (Fuel issue) The portative genset is out of fuel. Talkpool team will refill it. ETA not provided yet INC408103 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool 7/17/2020 2:38 11:54:33 Power Power Failure (Indeterminate) Site suspected down for fuel. Fuel team has been informed while we are waiting for TP confirmation. INC408044 HDO398 DELATTE Ouest Ericsson 2G C Talkpool 7/17/2020 2:58 11:34:33 Power Generator failure (Fuel issue) Team is waiting for access. INC408044 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool 7/17/2020 2:58 11:34:33 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO398 INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 10:50:33 Power Generator Failure (Engine broken) Talkpool Break down the genset INC408056 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/17/2020 4:40 9:52:33 Power Power Failure (Indeterminate) AVR is fault. Spare part not available. ETR: Not yet available INC408056 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/17/2020 5:27 9:05:33 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS277 INC408062 HGA037 BRIGUE Nippes Ericsson 2G B Talkpool 7/17/2020 5:35 8:57:33 Power Power Failure (Indeterminate) Now issue solved at HDS299. Team will reach the site by 2:45 pm. INC408086 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 7/17/2020 7:42 6:50:33 Transmission Transmission (Indeterminate) No power issue found ,TX Team is informed . ETA to be provided INC408088 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D O&M FUEL 7/17/2020 7:48 6:44:33 Fuel Generator failure (Fuel issue) Fuel team has been informed 7/17/2020 1:10PM. ETR to be provided by them INC408147 HDC333 SAPATERRE Centre Ericsson 2G D O&M FUEL 7/17/2020 8:40 5:52:33 Fuel Generator failure (Fuel issue) Fuel team has been informed 7/16/2020 4:10PM. ETR to be provided by them INC408192 HAIGA119 ROSEAUX_CITY Grande-Anse ZTE 2G+3G C Talkpool 7/17/2020 11:34 2:58:33 Power Power Failure (Indeterminate) Team has been informed; ETA 2:45 pm. INC407892 HDC102 CHACHOU_HOTEL Artibonite Huawei 2G+3G+LTE B Talkpool 7/17/2020 11:55 2:37:33 Power Generator failure (Radiator failure) Faulty Radiator . Spare is awaiting INC408259 HDN155 BASSIN_BLEU Nord-Ouest Ericsson 2G C Talkpool 7/17/2020 12:22 2:10:33 Power Generator failure (Indeterminate) Team is already dispatched.ETA:3PM INC408307 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 7/17/2020 12:30 2:02:33 Power Generator failure (Indeterminate) Team is already dispatched . ETA :2h45 PM INC408214 HAIDC027 TROIS POINTS Artibonite Huawei 2G D Talkpool 7/17/2020 12:54 1:38:33 Power Generator failure (Indeterminate) No power issue found ,TX Team is informed . ETA to be provided INC408271 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/17/2020 13:42 0:50:33 Power Power Failure (Indeterminate) Team has been informed , ETA not yet provided INC408325 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/17/2020 13:42 0:50:33 Power Generator failure (Indeterminate) Team is already dispatched . ETA to be provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 17 12:36:07 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 17 Jul 2020 18:36:07 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (2:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 2:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 829:09:06 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 703:12:06 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC391206 HDO314 CAZALE Ouest Ericsson 2G C Talkpool 7/10/2020 9:05 173:30:06 Power Power Failure (E-power system fail) HPU can't supply 2601 Cabinet , Swapping needed. Follow up is ongoing by Digicel RAN team INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 10:23 100:12:06 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406691 HDO381 LEOGANE_DABORNE Ouest Ericsson 2G A Talkpool 7/14/2020 23:03 63:32:06 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC407050 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/15/2020 13:42 48:53:06 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC407477 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/16/2020 8:40 29:55:06 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/16/2020 11:35 27:00:06 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC407772 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/16/2020 13:42 24:53:06 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC407901 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/16/2020 15:45 22:50:06 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408032 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/17/2020 4:46 9:49:06 RBS RBS Fault (Indeterminate) TP cannot provided, any update. INC408129 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/17/2020 6:04 8:31:06 Power Power Failure (Solar System failure) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 8:29:06 Transmission Transmission (Indeterminate) Team is working on the site. INC408081 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/17/2020 6:34 8:01:06 Power Power Failure (Solar System failure) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 5:33:06 RBS RBS Fault (Indeterminate) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC408168 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 7/17/2020 10:10 4:25:06 Transmission Transmission (Indeterminate) Team is informed ETA not provided yet. INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/17/2020 11:36 2:59:06 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408260 HDS260 FLANMENDS Sud Ericsson 2G D Talkpool 7/17/2020 12:30 2:05:06 RBS RBS Fault (Indeterminate) Team is informed, ETA not yet available. INC408267 HGA019 LEBRUN Nippes Ericsson 2G D Talkpool 7/17/2020 13:40 0:55:06 RBS RBS Fault (Indeterminate) Team is informed, ETA not yet available. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 17 14:39:29 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 17 Jul 2020 20:39:29 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM Message-ID: Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 4 1 11 16 32 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 19 4 0 0 20 ZTE 8 7 1 0 8 Huawei 4 4 4 1 4 Network 31 15 5 1 32 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 4 0 3 4 32 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 283:52:05 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 190:02:05 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 130:19:05 Power Generator Failure (Engine broken) Engine broken. Spare part collected and will arrive in the region on 07/17/2020. ETA: Not yet available INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 130:06:05 Power Generator Failure (Engine broken) Engine broken. Spare part collected and will arrive in the region on 07/17/2020. ETA: Not yet available INC406602 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/14/2020 14:18 74:16:05 Power Generator Failure (Engine Knocking ) Engine broken. Spare part collected and will arrive in the region on 07/17/2020. ETA: Not yet available INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 63:16:05 Power Power Failure (Solar System failure) The solar system has broken down due to bad weather in the region; The site should be back on the air with solar energy. INC407178 HDS317 MARGUERITTE_MARE_BRIOLE Sud-Est Ericsson 2G D Talkpool 7/15/2020 18:02 46:32:05 Power Power Failure (Indeterminate) team is working on site. INC394627 HAIDO137 DELMAS_2 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/15/2020 23:51 40:43:05 Power Power Failure (Indeterminate) Commercial power, Site will be up with EDH Power. INC407828 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D Talkpool 7/16/2020 17:37 22:57:05 Power Generator Failure (Faulty AVR) AVR is fault. Spare part not available in the region. More update will be sent on 07/17/2020. ETA: Not yet available INC407990 HDS259 LABORIEUX Sud Ericsson 2G D Talkpool 7/16/2020 23:54 16:40:05 Power Power Failure (Indeterminate) Heavy rain in the region, TP team cannot reach the site because of river flooded. INC408041 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/17/2020 2:26 14:08:05 Fuel Generator failure (Fuel issue) The portative genset is out of fuel. Talkpool team will refill it. ETA not provided yet INC408103 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool 7/17/2020 2:38 13:56:05 Power Power Failure (Indeterminate) Site suspected down for fuel. Fuel team has been informed while we are waiting for TP confirmation. INC408044 HDO398 DELATTE Ouest Ericsson 2G C Talkpool 7/17/2020 2:58 13:36:05 Power Generator failure (Battery Failure) Starter battery failure. Follow-up is ongoing by TP team to find out for a battery. ETR not provided yet. INC408044 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool 7/17/2020 2:58 13:36:05 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO398 INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 12:52:05 Power Generator Failure (Engine broken) Talkpool Break down the genset INC408056 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/17/2020 4:40 11:54:05 Power Power Failure (Indeterminate) AVR is fault. Spare part not available. ETR: Not yet available INC408056 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/17/2020 5:27 11:07:05 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS277 INC408088 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D O&M FUEL 7/17/2020 7:48 8:46:05 Fuel Generator failure (Fuel issue) Fuel team has been informed 7/17/2020 1:10 PM. ETR to be provided by them INC408147 HDC333 SAPATERRE Centre Ericsson 2G D O&M FUEL 7/17/2020 8:40 7:54:05 Fuel Generator failure (Fuel issue) Fuel team has been informed 7/16/2020 4:10 PM. ETR to be provided by them INC408192 HAIGA119 ROSEAUX_CITY Grande-Anse ZTE 2G+3G C Talkpool 7/17/2020 11:34 5:00:05 Power Power Failure (Indeterminate) Team is working on site. INC407892 HDC102 CHACHOU_HOTEL Artibonite Huawei 2G+3G+LTE B Talkpool 7/17/2020 11:55 4:39:05 Power Generator failure (Radiator failure) Faulty Radiator. Spare is awaiting INC408307 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 7/17/2020 12:30 4:04:05 Power Generator failure (Indeterminate) ETA expired . No feedback from TP Team INC408338 HDC304 SAINTE_CECILE Centre Ericsson 2G+3G D Talkpool 7/17/2020 13:01 3:33:05 Power Generator failure (Indeterminate) Team is already dispatched . ETA: 7:00 PM INC408338 HDC336 MADAME CY Centre Ericsson 2G+3G D Talkpool 7/17/2020 13:01 3:33:05 Dependent Affected by the power issue at the main site Affected by HDC304 INC408338 HDC337 LA SELLE_PERKIN Centre Ericsson 2G+3G D Talkpool 7/17/2020 13:01 3:33:05 Dependent Affected by the power issue at the main site Affected by HDC304 INC408325 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/17/2020 13:42 2:52:05 Transmission Transmission (Indeterminate) No power issue found, TX Team is already informed . ETA to be provided INC408212 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A O&M_FUEL 7/17/2020 13:57 2:37:05 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/17/2020 2:05 PM, ETR to be provided INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 1:50:05 Power Power Failure (Indeterminate) TP is not managing his team to reach the site. INC408402 HDC199 SAUT_DEAU_II Centre Ericsson 2G D Talkpool 7/17/2020 14:56 1:38:05 Power Generator failure (Indeterminate) Team is already dispatched. ETA to be provided INC408351 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 7/17/2020 15:38 0:56:05 Power Generator failure (Indeterminate) Team is already dispatched. ETA to be provided INC408406 HAIDO051 MORNE_BRUN Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/17/2020 15:40 0:54:05 Power Power Failure (Indeterminate) Team has been informed, ETA 4:30 PM INC408417 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/17/2020 15:56 0:38:05 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Fri Jul 17 14:54:46 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Fri, 17 Jul 2020 20:54:46 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM In-Reply-To: References: Message-ID: Afternoon NOC, Gerry and Moustafa, HDO441: Report requested for this site in May 2020, never received. 4.8 Broadcrown genset with a high CPD of 12.5 and is repeatedly reported down for fuel before it's due date with a missing delta of 200gls on many occasions. Full report from Talkpool and Security required. 490gls was delivered to this site on June 23th. Serious issues on this site. [cid:image001.jpg at 01D65C5A.F4D59B60] HDC333: Epower not even reported as malfunctioning, it has to be visited and analyzed by TP hybrid team asap. It's averaging less than 9 hours out of 24hrs on battery, communication is unstable and fuel sensor is malfunctioning, it was fueled on July 7th but level is increasing. It has consumed 200gls in 9 days and is supposed to be cycling with EDH also. Device Status RMS Status Genset Running Hour(H) Battery Running Hour(H) Fuel level end date (units) Date COMMENT HDC333 AUTO ONLINE 14.46 9.54 255.71 6/13/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 14.25 9.75 246.46 6/14/2020 CYCLING WITH EDH HDC333 AUTO ONLINE N/A N/A 931.37 6/15/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 1.79 22.21 908.51 6/16/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 14.2 9.8 209.83 6/17/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 14.34 9.66 201.67 6/18/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 14.25 9.75 189.59 6/19/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 14.42 9.58 177.48 6/20/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 14.1 9.9 165.29 6/21/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 14.75 9.25 154.17 6/22/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 14.22 9.78 142.85 6/23/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 14.63 9.37 134.32 6/24/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 14.36 9.64 122.95 6/25/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 14.5 9.5 109.47 6/26/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 14.46 9.54 100.21 6/27/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 14.46 9.54 88.45 6/28/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 18.15 5.85 75.19 6/29/2020 CYCLING WITH EDH HDC333 AUTO ONLINE N/A N/A 838.13 6/30/2020 CYCLING WITH EDH HDC333 AUTO ONLINE N/A N/A 799.68 7/1/2020 CYCLING WITH EDH HDC333 AUTO ONLINE N/A N/A 786.17 7/2/2020 CYCLING WITH EDH HDC333 AUTO ONLINE N/A N/A 271.25 7/3/2020 CYCLING WITH EDH HDC333 AUTO ONLINE N/A N/A 746.71 7/4/2020 CYCLING WITH EDH HDC333 AUTO ONLINE N/A N/A 240.71 7/5/2020 CYCLING WITH EDH HDC333 AUTO ONLINE N/A N/A 223.1 7/6/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 17.63 6.37 697.54 7/7/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 14.28 9.72 198.78 7/8/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 14.37 9.63 903.54 7/9/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 14.55 9.45 905.44 7/10/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 14.4 9.6 918.38 7/11/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 14.34 9.66 914.23 7/12/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 14.35 9.65 925.35 7/13/2020 CYCLING WITH EDH HDO246: Ascot reported as resolved and cycling by Talkpool, the RMS does not communicate the same. Issues on this site that need to be managed by Talkpool immediately also. See below; Site ID Site Name Region Zone Hybrid Model Hybrid Made Bo Responsible RMS Status Automation Status Performance OK / NOK Incident Date Incident Number Issue Type Supposed source of Issue Incident Status Planned Date Visit Date Closing Date Manual Defects E-Power received Spares Priority Tickets Details Spares Problem Detail Assigned Owner Notes Fuel sensor calibration Date of calibration check Spares Status HDO246 SARTHE PAP PAP HPU4 Ascot Abraham Edwige Online Auto OK 01/Jun/20 WO273698 BAU Equipment Resolved 02/Jun/20 02/Jun/20 02/Jun/20 Distilled water Site is in manual mode (Floating) Floating mode - Low Distilled water Pascal #N/A Floating mode - 10 gallons of distilled added HDO246 SARTHE PAP PAP HPU4 Ascot Abraham Edwige Online Auto NOK 19/Jun/20 WO281836 BAU Pending 20/Jun/20 20/Jun/20 Spares required(Fuel sensor) P2 Fule sensor and Apa Card Faulty Pascal Digicel APA Card and Fuel sensor need replacement NOK 27-Jun Not available at digicel HDO246 SARTHE PAP PAP HPU4 Ascot Abraham Edwige Online Auto OK 26/Jun/20 WO281836 BAU Resolved 27/Jun/20 27/Jun/20 27/Jun/20 Manual Mode Site is in manual mode Manual Mode - Unknown Pascal Talkpool Unit found on manual, set back on Auto HDO246 SARTHE PAP PAP HPU4 Ascot Abraham Edwige Online Auto OK 03/Jul/20 WO281836 BAU Resolved 04/Jul/20 04/Jul/20 04/Jul/20 Distilled water Site is in manual mode (Floating)/Batteries are not charging Low distilled water Jeff Talkpool Information to be provided [cid:image007.png at 01D65C5A.F4D59B60] Best Regards, [cid:image008.jpg at 01D65C5A.F4D59B60] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Sasoun Deronis On Behalf Of Haiti Noc Sent: Friday, July 17, 2020 4:39 PM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M ; Hai_SalesGM Subject: NOC hourly report at 04:00 PM Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 4 1 11 16 32 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 19 4 0 0 20 ZTE 8 7 1 0 8 Huawei 4 4 4 1 4 Network 31 15 5 1 32 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 4 0 3 4 32 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 283:52:05 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 190:02:05 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 130:19:05 Power Generator Failure (Engine broken) Engine broken. Spare part collected and will arrive in the region on 07/17/2020. ETA: Not yet available INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 130:06:05 Power Generator Failure (Engine broken) Engine broken. Spare part collected and will arrive in the region on 07/17/2020. ETA: Not yet available INC406602 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/14/2020 14:18 74:16:05 Power Generator Failure (Engine Knocking ) Engine broken. Spare part collected and will arrive in the region on 07/17/2020. ETA: Not yet available INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 63:16:05 Power Power Failure (Solar System failure) The solar system has broken down due to bad weather in the region; The site should be back on the air with solar energy. INC407178 HDS317 MARGUERITTE_MARE_BRIOLE Sud-Est Ericsson 2G D Talkpool 7/15/2020 18:02 46:32:05 Power Power Failure (Indeterminate) team is working on site. INC394627 HAIDO137 DELMAS_2 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/15/2020 23:51 40:43:05 Power Power Failure (Indeterminate) Commercial power, Site will be up with EDH Power. INC407828 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D Talkpool 7/16/2020 17:37 22:57:05 Power Generator Failure (Faulty AVR) AVR is fault. Spare part not available in the region. More update will be sent on 07/17/2020. ETA: Not yet available INC407990 HDS259 LABORIEUX Sud Ericsson 2G D Talkpool 7/16/2020 23:54 16:40:05 Power Power Failure (Indeterminate) Heavy rain in the region, TP team cannot reach the site because of river flooded. INC408041 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/17/2020 2:26 14:08:05 Fuel Generator failure (Fuel issue) The portative genset is out of fuel. Talkpool team will refill it. ETA not provided yet INC408103 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool 7/17/2020 2:38 13:56:05 Power Power Failure (Indeterminate) Site suspected down for fuel. Fuel team has been informed while we are waiting for TP confirmation. INC408044 HDO398 DELATTE Ouest Ericsson 2G C Talkpool 7/17/2020 2:58 13:36:05 Power Generator failure (Battery Failure) Starter battery failure. Follow-up is ongoing by TP team to find out for a battery. ETR not provided yet. INC408044 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool 7/17/2020 2:58 13:36:05 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO398 INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 12:52:05 Power Generator Failure (Engine broken) Talkpool Break down the genset INC408056 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/17/2020 4:40 11:54:05 Power Power Failure (Indeterminate) AVR is fault. Spare part not available. ETR: Not yet available INC408056 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/17/2020 5:27 11:07:05 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS277 INC408088 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D O&M FUEL 7/17/2020 7:48 8:46:05 Fuel Generator failure (Fuel issue) Fuel team has been informed 7/17/2020 1:10 PM. ETR to be provided by them INC408147 HDC333 SAPATERRE Centre Ericsson 2G D O&M FUEL 7/17/2020 8:40 7:54:05 Fuel Generator failure (Fuel issue) Fuel team has been informed 7/16/2020 4:10 PM. ETR to be provided by them INC408192 HAIGA119 ROSEAUX_CITY Grande-Anse ZTE 2G+3G C Talkpool 7/17/2020 11:34 5:00:05 Power Power Failure (Indeterminate) Team is working on site. INC407892 HDC102 CHACHOU_HOTEL Artibonite Huawei 2G+3G+LTE B Talkpool 7/17/2020 11:55 4:39:05 Power Generator failure (Radiator failure) Faulty Radiator. Spare is awaiting INC408307 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 7/17/2020 12:30 4:04:05 Power Generator failure (Indeterminate) ETA expired . No feedback from TP Team INC408338 HDC304 SAINTE_CECILE Centre Ericsson 2G+3G D Talkpool 7/17/2020 13:01 3:33:05 Power Generator failure (Indeterminate) Team is already dispatched . ETA: 7:00 PM INC408338 HDC336 MADAME CY Centre Ericsson 2G+3G D Talkpool 7/17/2020 13:01 3:33:05 Dependent Affected by the power issue at the main site Affected by HDC304 INC408338 HDC337 LA SELLE_PERKIN Centre Ericsson 2G+3G D Talkpool 7/17/2020 13:01 3:33:05 Dependent Affected by the power issue at the main site Affected by HDC304 INC408325 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/17/2020 13:42 2:52:05 Transmission Transmission (Indeterminate) No power issue found, TX Team is already informed . ETA to be provided INC408212 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A O&M_FUEL 7/17/2020 13:57 2:37:05 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/17/2020 2:05 PM, ETR to be provided INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 1:50:05 Power Power Failure (Indeterminate) TP is not managing his team to reach the site. INC408402 HDC199 SAUT_DEAU_II Centre Ericsson 2G D Talkpool 7/17/2020 14:56 1:38:05 Power Generator failure (Indeterminate) Team is already dispatched. ETA to be provided INC408351 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 7/17/2020 15:38 0:56:05 Power Generator failure (Indeterminate) Team is already dispatched. ETA to be provided INC408406 HAIDO051 MORNE_BRUN Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/17/2020 15:40 0:54:05 Power Power Failure (Indeterminate) Team has been informed, ETA 4:30 PM INC408417 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/17/2020 15:56 0:38:05 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.jpg Type: image/jpeg Size: 10377 bytes Desc: image004.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 44085 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image007.png Type: image/png Size: 72332 bytes Desc: image007.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image008.jpg Type: image/jpeg Size: 2390 bytes Desc: image008.jpg URL: From Sasoun.Deronis at digicelgroup.com Fri Jul 17 14:58:09 2020 From: Sasoun.Deronis at digicelgroup.com (Sasoun Deronis) Date: Fri, 17 Jul 2020 20:58:09 +0000 Subject: [Rantt] HDC103 || ICT || SERVICE DOWN In-Reply-To: References: Message-ID: Hi Ludjy, Team has been dispatched for corrective action. Thank you. - TAS#: TAS262249 Regards, Sasoun Deronis [cid:image001.jpg at 01D61957.A00D8CA0] From: Ludjy-Sankara Dieux Sent: Friday, July 17, 2020 4:46 PM To: Hai_NOC ; Sasoun Deronis Cc: HAI_BSE ; Hai_Business_p2p_Support ; Louisy Nosly Subject: HDC103 || ICT || SERVICE DOWN Hi NOC, Could you please help us to send TP to check the ICT equipements at HDC103. Reference : INC408371 [cid:image005.png at 01D65C5B.6DE98C50] [cid:image006.png at 01D65C5B.6DE98C50] Regards, [cid:image003.jpg at 01D3045E.BF316A40] Ludjy-Sankara Dieux ICT Digicel Business 151, Angle Avenue Jean Paul II et Impasse Duverger Port-au-Prince Haiti +509 4836-6431 | digicelgroup.com ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.jpg Type: image/jpeg Size: 64635 bytes Desc: image004.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image005.png Type: image/png Size: 3662 bytes Desc: image005.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image006.png Type: image/png Size: 3799 bytes Desc: image006.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image007.jpg Type: image/jpeg Size: 2390 bytes Desc: image007.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 17 16:53:07 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 17 Jul 2020 22:53:07 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 833:26:49 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 707:29:49 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC391206 HDO314 CAZALE Ouest Ericsson 2G C Talkpool 7/10/2020 9:05 177:47:49 Power Power Failure (E-power system fail) HPU can't supply 2601 Cabinet , Swapping needed. Follow up is ongoing by Digicel RAN team INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 10:23 104:29:49 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406691 HDO381 LEOGANE_DABORNE Ouest Ericsson 2G A Talkpool 7/14/2020 23:03 67:49:49 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC407050 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/15/2020 13:42 53:10:49 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC407477 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/16/2020 8:40 34:12:49 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/16/2020 11:35 31:17:49 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC407772 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/16/2020 13:42 29:10:49 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC407901 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/16/2020 15:45 27:07:49 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408032 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/17/2020 4:46 14:06:49 RBS RBS Fault (Indeterminate) Power team already informed, Tx team is resquested. ETA not provided yet INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 12:46:49 Transmission Transmission (Indeterminate) Team is working on the site. INC408081 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/17/2020 6:34 12:18:49 Power Power Failure (Solar System failure) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 9:50:49 RBS RBS Fault (Indeterminate) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC408168 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 7/17/2020 10:10 8:42:49 Transmission Transmission (Indeterminate) Tx team is informed to check the issue. ETA will be provided soon INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/17/2020 11:36 7:16:49 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408267 HGA019 LEBRUN Nippes Ericsson 2G D Talkpool 7/17/2020 13:40 5:12:49 RBS RBS Fault (Indeterminate) RUS01B8 is faulty. Spare part requested and not yet available for replacement Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 17 17:32:26 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 17 Jul 2020 23:32:26 +0000 Subject: [Rantt] NOC SITES REPORT updated for this July 17th, 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this July 17th, 2020 till 7:00 PM > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 286:38:45 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 192:48:45 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 133:05:45 Power Generator Failure (Engine broken) Engine broken. Spare part collected and will arrive in the region on 07/17/2020. ETA: Not yet available INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 132:52:45 Power Generator Failure (Engine broken) Engine broken. Spare part collected and will arrive in the region on 07/17/2020. ETA: Not yet available INC406602 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/14/2020 14:18 77:02:45 Power Generator Failure (Engine Knocking ) Engine broken. Spare part collected and will arrive in the region on 07/17/2020. ETA: Not yet available INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 66:02:45 Power Power Failure (Solar System failure) The solar system has broken down due to bad weather in the region; The site should be back on the air with solar energy. INC394627 HAIDO137 DELMAS_2 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/15/2020 23:51 43:29:45 Power Power Failure (Indeterminate) Commercial power, Site will be up with EDH Power. INC407828 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D Talkpool 7/16/2020 17:37 25:43:45 Power Generator Failure (Faulty AVR) AVR is fault. Spare part not available in the region. More update will be sent on 07/17/2020. ETA: Not yet available INC407990 HDS259 LABORIEUX Sud Ericsson 2G D Talkpool 7/16/2020 23:54 19:26:45 Power Power Failure (Indeterminate) Heavy rain in the region, TP team cannot reach the site because of river flooded. INC408041 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/17/2020 2:26 16:54:45 Fuel Generator failure (Fuel issue) The portative genset is out of fuel. Talkpool team will refill it. ETA not provided yet INC408103 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool 7/17/2020 2:38 16:42:45 Power Power Failure (Indeterminate) Site suspected down for fuel. Fuel team has been informed while we are waiting for TP confirmation. INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 15:38:45 Power Generator Failure (Engine broken) Talkpool Break down the genset INC408056 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/17/2020 4:40 14:40:45 Power Power Failure (Indeterminate) AVR is fault. TP team is working on site. INC408056 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/17/2020 5:27 13:53:45 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS277 INC408129 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/17/2020 6:04 13:16:45 Power Power Failure (Solar System failure) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC408088 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D O&M FUEL 7/17/2020 7:48 11:32:45 Fuel Generator failure (Fuel issue) Fuel theft suspected . Refueling is expected to be done after investigation by Security Team INC408147 HDC333 SAPATERRE Centre Ericsson 2G D O&M FUEL 7/17/2020 8:40 10:40:45 Fuel Generator failure (Fuel issue) Fuel team has been informed 7/16/2020 4:10PM. ETR to be provided by them INC407892 HDC102 CHACHOU_HOTEL Artibonite Huawei 2G+3G+LTE #N/A Talkpool 7/17/2020 11:55 7:25:45 Power Generator failure (Radiator failure) Faulty Radiator . Spare not yet available INC408325 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/17/2020 13:42 5:38:45 Transmission Transmission (RAU failure) Faulty RAU .Spare requested. INC408212 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A O&M_FUEL 7/17/2020 13:57 5:23:45 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/17/2020 2:05 PM, ETR to be provided INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 4:36:45 Power Power Failure (Indeterminate) ETA 6:30 pm expired; Team will reach the site at 7:20 pm. INC408402 HDC199 SAUT_DEAU_II Centre Ericsson 2G D Talkpool 7/17/2020 14:56 4:24:45 Power Generator failure (Indeterminate) Team is already dispatched . ETA: 7 PM INC408417 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/17/2020 15:56 3:24:45 Power Generator failure (Fuel issue) Backup genset is out of fuel. TP to provide an ETR. INC408261 HDO495 TABARRE_MAYOR'S_OFFICE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/17/2020 16:47 2:33:45 Power Power Failure (Indeterminate) Fuel added , Ascot need to be start , ETA 6:20 PM INC408380 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/17/2020 17:10 2:10:45 Fuel Generator failure (Fuel issue) Portable Genset out of fuel. Follow up is ongoing by TP Team for refueling INC408391 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 7/17/2020 17:36 1:44:45 Power Power Failure (Indeterminate) Team has been informed; ETA 7:45 pm. INC408393 HDS033 CARREFOUR PINGOUIN/LAGOSSELINE Sud-Est Ericsson 3G D Talkpool 7/17/2020 17:48 1:32:45 Transmission Transmission (Indeterminate) Troubleshooting is ongoing with Digicel TX team. More update will provided ASAP. INC408395 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/17/2020 17:48 1:32:45 Power Power Failure (Indeterminate) Team has been informed , ETA not yet available INC408503 HDN150 TI FOND Centre Ericsson 3G D Talkpool 7/17/2020 18:40 0:40:45 Power Generator failure (Indeterminate) Team is already dispatched . ETA to be provided Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 833:54:45 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 707:57:45 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC391206 HDO314 CAZALE Ouest Ericsson 2G C Talkpool 7/10/2020 9:05 178:15:45 Power Power Failure (E-power system fail) HPU can't supply 2601 Cabinet , Swapping needed. Follow up is ongoing by Digicel RAN team INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 10:23 104:57:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406691 HDO381 LEOGANE_DABORNE Ouest Ericsson 2G A Talkpool 7/14/2020 23:03 68:17:45 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC407050 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/15/2020 13:42 53:38:45 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC407477 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/16/2020 8:40 34:40:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/16/2020 11:35 31:45:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC407772 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/16/2020 13:42 29:38:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC407901 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/16/2020 15:45 27:35:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408032 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/17/2020 4:46 14:34:45 RBS RBS Fault (Indeterminate) Power team already informed, Tx team is resquested. ETA not provided yet INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 13:14:45 Transmission Transmission (Indeterminate) Team is working on the site. INC408081 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/17/2020 6:34 12:46:45 Power Power Failure (Solar System failure) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 10:18:45 RBS RBS Fault (Indeterminate) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC408168 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 7/17/2020 10:10 9:10:45 Transmission Transmission (Indeterminate) Tx team is informed to check the issue. ETA will be provided soon INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/17/2020 11:36 7:44:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408267 HGA019 LEBRUN Nippes Ericsson 2G D Talkpool 7/17/2020 13:40 5:40:45 RBS RBS Fault (Indeterminate) RUS01B8 is faulty. Spare part requested and not yet available for replacement INC408503 HDN150 TI FOND Centre Ericsson 2G D Talkpool 7/17/2020 18:40 0:40:45 Power Generator failure (Indeterminate) Team is already dispatched . ETA to be provided Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC405427 HAIDS111 COLLEGE_HORACE Sud ZTE 2G+3G+LTE A Talkpool 7/17/2020 2:24 7/17/2020 8:08 5:44:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS114 Cascaded Site is back in service once issue solved at the main site. INC405427 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 7/17/2020 2:24 7/17/2020 8:08 5:44:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS114 Cascaded Site is back in service once issue solved at the main site. INC408058 HAIDS212 SAINT_JEAN_DU_SUD Sud ZTE 2G+3G C Talkpool 7/17/2020 5:13 7/17/2020 8:38 3:25:00 4:00:00 Compliant Power Generator Failure (Overloaded) Overloaded/ actuator has been blocked OK Actuator has been deblocked INC408058 HAIDS195 BOYER Sud ZTE 2G C Talkpool 7/17/2020 5:13 7/17/2020 8:38 3:25:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS212 Cascaded Site is back in service once issue solved at the main site. INC408058 HAIDS194 MARTIN Sud ZTE 2G D Talkpool 7/17/2020 5:13 7/17/2020 8:38 3:25:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS212 Cascaded Site is back in service once issue solved at the main site. INC408061 HDS143 MERENCY Sud Ericsson 2G D Talkpool 7/17/2020 5:38 7/17/2020 9:51 4:13:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Low fuel level alarm/ ash card suspected faulty Need to be justified Alarm has been replaced INC408033 HDS364 KAGENME Sud-Est Ericsson 2G D Talkpool 7/17/2020 1:51 7/17/2020 9:51 8:00:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored Cascaded Recovered after splicing. INC408033 HDS004 PIKAN Sud-Est Ericsson 2G D Talkpool 7/17/2020 1:51 7/17/2020 9:51 8:00:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored Cascaded Recovered after splicing. INC408033 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G A Talkpool 7/17/2020 1:51 7/17/2020 9:51 8:00:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored Cascaded Recovered after splicing. INC408033 HDS034 HABITATION ST PAUL Sud-Est Ericsson 2G D Talkpool 7/17/2020 1:51 7/17/2020 9:51 8:00:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored Cascaded Recovered after splicing. INC408033 HDS025 LAVOUTTE Sud-Est Ericsson 2G C Talkpool 7/17/2020 1:51 7/17/2020 9:51 8:00:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored Cascaded Recovered after splicing. INC408033 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 7/17/2020 1:51 7/17/2020 9:51 8:00:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored Cascaded Recovered after splicing. INC408033 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 7/17/2020 1:51 7/17/2020 9:51 8:00:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored Cascaded Recovered after splicing. INC408033 HDS021 ST CYR Sud-Est Ericsson 2G A Talkpool 7/17/2020 1:51 7/17/2020 9:51 8:00:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored Cascaded Recovered after splicing. INC408033 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 7/17/2020 1:51 7/17/2020 9:51 8:00:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored Cascaded Recovered after splicing. INC408033 HDS002 LAN_MANDOU Sud-Est Ericsson 2G A Talkpool 7/17/2020 1:51 7/17/2020 9:51 8:00:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored Cascaded Recovered after splicing. INC408033 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 7/17/2020 1:51 7/17/2020 9:51 8:00:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored Cascaded Recovered after splicing. INC408033 HDS313 DARDE_ LA_ MONTAGNE Sud-Est Ericsson 2G C Talkpool 7/17/2020 1:51 7/17/2020 9:51 8:00:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored Cascaded Recovered after splicing. INC408033 HDS003 CAMATIN Sud-Est Ericsson 2G D Talkpool 7/17/2020 1:51 7/17/2020 9:51 8:00:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored Cascaded Recovered after splicing. INC408033 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G B Talkpool 7/17/2020 1:51 7/17/2020 9:51 8:00:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored Cascaded Recovered after splicing. INC408033 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 7/17/2020 1:51 7/17/2020 9:51 8:00:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored Cascaded Recovered after splicing. INC408141 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 8:18 7/17/2020 10:30 2:12:00 4:00:00 Compliant Power Power Failure (Indeterminate) Faulty pump OK A priming pump has been installed by TP. INC408165 HDS009 CYVADIER Sud-Est Ericsson 2G+3G B Talkpool 7/17/2020 1:51 7/17/2020 13:20 11:29:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) RBS not powered. Need to be justified RBS has been boosted by TP team. INC408023 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/16/2020 23:06 7/17/2020 13:07 14:01:00 4:00:00 Not Compliant Power Generator failure (High temperature) high temp/gasket head cylinder crack OK 1.5 gallon of coolant and 1 gallon oil added. INC408062 HGA037 BRIGUE Nippes Ericsson 2G B Talkpool 7/17/2020 5:35 7/17/2020 15:35 10:00:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Failed to start alarm/ ash card faulty. Need to be justified Alarm has been reset and genset was restart. INC408295 HAIGA127 NACHET Grande-Anse ZTE 2G D Talkpool 7/17/2020 14:56 7/17/2020 16:09 1:13:00 4:00:00 Compliant Power Generator failure (Faulty Battery) Faulty starter battery OK Genset was restarted with another battery. INC408295 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 7/17/2020 14:56 7/17/2020 16:09 1:13:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HGA127. Cascaded Site is back in service once issue solved at the main site. INC408286 HGA036 BANDACHITA Nippes Ericsson 2G D Talkpool 7/17/2020 14:46 7/17/2020 16:24 1:38:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC408192 HAIGA119 ROSEAUX_CITY Grande-Anse ZTE 2G+3G C Talkpool 7/17/2020 11:34 7/17/2020 16:24 4:50:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC408044 HDO398 DELATTE Ouest Ericsson 2G C Talkpool 7/17/2020 2:58 7/17/2020 16:54 13:56:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure due to front seal and rear seal. OK GM made on site and genset was restarted. INC408044 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool 7/17/2020 2:58 7/17/2020 16:24 13:26:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO398 Cascaded The site is back in service once the issue solved at HDO398 INC407178 HDS317 MARGUERITTE_MARE_BRIOLE Sud-Est Ericsson 2G D Talkpool 7/15/2020 18:02 7/17/2020 17:17 47:15:00 4:00:00 Not Compliant Power Generator Failure (Alternator Failure) Faulty AC alternator Need to be justified Alternator has been replaced. INC407985 HAIDO103 SUN_AUTO Port-au-Prince Huawei 2G+3G D O&M_Fuel 7/17/2020 2:31 7/17/2020 7:15 4:44:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Cascaded Fuel added INC407989 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/17/2020 0:00 7/17/2020 8:08 8:08:00 4:00:00 Not Compliant Power Power Failure (HPU system fail) PC Board freeze Need to be justified PC Board reset INC408143 HAIDO539 ROUTE NATIONALE#1 DAMIEN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/17/2020 9:23 7/17/2020 11:05 1:42:00 4:00:00 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Compliant Power Generator failure (Breaker Tripped) Starter battery discharged OK Breaker was reset and genset restarted with another battery INC408245 HAIDO108 BROCHETTE_99 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/17/2020 11:08 7/17/2020 12:50 1:42:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Rear seal front seal OK 1\gal of oil added INC408271 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/17/2020 13:42 7/17/2020 15:06 1:24:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Rear seal and front seal OK 1\gal of oil added INC408406 HAIDO051 MORNE_BRUN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/17/2020 15:40 7/17/2020 17:03 1:23:00 4:00:00 Compliant Power Generator Failure (Overloaded) Low frequency due to NuTV Equipements OK Team stoped G1 and, put the load on G2 INC408431 HDO649 RUEDAY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/17/2020 17:28 7/17/2020 18:43 1:15:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site is restored but RCA and resolutions details are awaiting from team INC408384 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/17/2020 17:32 7/17/2020 18:09 0:37:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site is restored but RCA and resolutions details are awaiting from team INC408063 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/17/2020 5:54 7/17/2020 7:54 2:00:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate OK Feedback is expected from the concerned team INC408081 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/17/2020 6:04 7/17/2020 8:54 2:50:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed OK Site back up with sunrise INC408082 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/17/2020 6:04 7/17/2020 8:54 2:50:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC318 OK Back up with the main site INC408065 HDN214 DONDON Nord Ericsson 2G+3G C Talkpool 7/17/2020 6:06 7/17/2020 8:22 2:16:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure on the genset OK One Gal of oil added and genset restarted INC408065 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 7/17/2020 6:12 7/17/2020 8:22 2:10:02 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN214 OK Back up with the main site INC408065 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G D Talkpool 7/17/2020 6:06 7/17/2020 8:22 2:16:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN214 OK Back up with the main site INC407948 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/16/2020 19:26 7/17/2020 9:20 13:53:39 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Portable genset is out of fuel Fuel Delivery Delay Refueling performed INC408138 HDC213 CANGE Centre Ericsson 2G D Talkpool 7/17/2020 8:02 7/17/2020 11:34 3:32:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Feedback is expected from the concerned team INC408138 HDC345 PAREIDON Centre Ericsson 2G D Talkpool 7/17/2020 8:02 7/17/2020 11:34 3:32:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC213 OK Back up with the main site INC408138 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 7/17/2020 8:02 7/17/2020 11:34 3:32:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC213 OK Back up with the main site INC408138 HDC344 CASSE PEREDON Centre Ericsson 2G D Talkpool 7/17/2020 8:02 7/17/2020 11:34 3:32:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC213 OK Back up with the main site INC407869 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE A Talkpool 7/16/2020 18:45 7/17/2020 11:30 16:45:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Fuel issue Fuel Delivery Delay Fuel added and genset restarted INC407869 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 7/16/2020 18:45 7/17/2020 11:30 16:45:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC016 Cascaded Back up with the main site INC407264 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D O&M FUEL 7/15/2020 20:54 7/17/2020 13:54 41:00:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added INC408172 HDN113 NAN_GRIGRI Nord-Ouest Ericsson 2G+3G A Talkpool 7/17/2020 10:14 7/17/2020 12:24 2:10:00 4:00:00 Compliant Power Generator Failure (Underspeed) Fuel pipe turned OF OK Fuel pipe issue fixed INC408181 HAIDN312 BALAN Nord ZTE 2G+3G C Talkpool 7/17/2020 10:55 7/17/2020 13:05 2:10:00 4:00:00 Compliant Power Generator failure (Faulty Battery) Genset failed to start OK Genset restarted and ZTE Cabinet was reset INC408246 HDN331 MORNE BAMBOU Nord-Ouest Ericsson 2G+3G D Talkpool 7/17/2020 11:11 7/17/2020 13:54 2:43:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Feedback is expected from the concerned team INC408296 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G+LTE A Talkpool 7/17/2020 14:56 7/17/2020 14:56 0:00:00 4:00:00 Compliant Transmission Transmission (NPU Failure) Frozen NPU OK Cold Restart performed on the NPU INC408086 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 7/17/2020 7:42 7/17/2020 16:09 8:26:41 4:00:00 Not Compliant Transmission Transmission (MMU failure) Faulty MMU Spare Faulty MMU replaced INC408259 HDN155 BASSIN_BLEU Nord-Ouest Ericsson 2G C Talkpool 7/17/2020 12:22 7/17/2020 14:48 2:26:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Feedback is expected from the concerned team INC408214 HAIDC027 TROIS POINTS Artibonite Huawei 2G D Talkpool 7/17/2020 12:54 7/17/2020 13:54 1:00:00 4:00:00 Compliant RBS RBS Fault (Breaker tripped) RBS Breaker tripped OK Breaker was reset INC408330 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 7/17/2020 14:22 7/17/2020 17:33 3:11:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate OK Site back up by itself INC408330 HDC226 MARIN Artibonite Ericsson 2G D Talkpool 7/17/2020 14:22 7/17/2020 17:33 3:11:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDC266 Cascaded Back up with the main site INC408307 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 7/17/2020 12:30 7/17/2020 16:30 4:00:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure on the genset OK One Gal of oil added and genset restarted INC408427 HDC231 NARANG Centre Ericsson 2G D Talkpool 7/17/2020 16:50 7/17/2020 17:20 0:30:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate OK Site back up by itself INC408351 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 7/17/2020 15:38 7/17/2020 16:20 0:42:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate OK Site back up by itself INC408338 HDC304 SAINTE_CECILE Centre Ericsson 2G+3G D Talkpool 7/17/2020 13:01 7/17/2020 18:21 5:20:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate OK Feedback is expected from the concerned team INC408338 HDC336 MADAME CY Centre Ericsson 2G+3G D Talkpool 7/17/2020 13:01 7/17/2020 18:21 5:20:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC304 OK Back up with the main site INC408338 HDC337 LA SELLE_PERKIN Centre Ericsson 2G+3G D Talkpool 7/17/2020 13:01 7/17/2020 18:21 5:20:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC304 OK Back up with the main site INC408394 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 7/17/2020 17:34 7/17/2020 18:11 0:37:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate OK Site back up by itself Cells Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC408033 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 7/17/2020 1:51 7/17/2020 9:36 7:45:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored Cascaded The site is back in service once the fiber issue solved INC408033 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool 7/17/2020 1:51 7/17/2020 9:36 7:45:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored Cascaded The site is back in service once the fiber issue solved INC408033 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/17/2020 1:51 7/17/2020 9:36 7:45:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored Cascaded The site is back in service once the fiber issue solved INC408033 HDS285 JACSON BAINET Sud-Est Ericsson 2G D Talkpool 7/17/2020 1:51 7/17/2020 9:36 7:45:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored Cascaded The site is back in service once the fiber issue solved INC408108 HDO390 RUE DU PORT Ouest Ericsson 3G A Talkpool 7/17/2020 3:21 7/17/2020 11:23 8:02:00 4:00:00 Not Compliant RBS RBS Fault (Software Issue) License issue OK Site after BSS Team intervention INC408099 HDO426 LA SALINE_GRAND GOAVE Ouest Ericsson 2G D Talkpool 7/17/2020 8:48 7/17/2020 13:25 4:37:00 4:00:00 Not Compliant RBS RBS Fault (Faulty Fiber connector) Fiber cable Faulty Spare Fiber cable replaced INC408260 HDS260 FLANMENDS Sud Ericsson 2G D Talkpool 7/17/2020 12:30 7/17/2020 17:45 5:15:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified Site is up after a soft reload. INC407792 HDN327 PARC CARACOL Nord-Est Ericsson 2G C Talkpool 7/16/2020 15:00 7/17/2020 9:13 18:13:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Faulty RRUS01B3 Spare The faulty RUS has been replaced INC407987 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 7/16/2020 23:26 7/17/2020 9:38 10:12:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) Affected by the link SDH013-HDS008. They will be back on service once the link restored Cascaded Back up once the fiber link restored INC406563 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/14/2020 13:25 7/17/2020 13:26 72:01:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Faulty RRUS01B1 Spare The faulty RUS has been replaced Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Name: image004.png Type: image/png Size: 392 bytes Desc: image004.png URL: From Haiti.Noc at digicelgroup.com Fri Jul 17 18:34:13 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 18 Jul 2020 00:34:13 +0000 Subject: [Rantt] NOC hourly report at 08:00 PM Message-ID: Hello All, Received the NOC hourly report done at 08:00 PM Sites off air by Class Class A B C D Total Total 7 2 11 14 34 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 3 0 0 18 ZTE 11 10 3 0 11 Huawei 5 5 5 0 5 Network 32 18 8 0 34 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 4 0 4 4 34 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 287:50:27 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 194:00:27 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 134:17:27 Power Generator Failure (Engine broken) Engine broken. Spare part collected and will arrive in the region. ETR: Not yet available INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 134:04:27 Power Generator Failure (Engine broken) Engine broken. Spare part collected and will arrive in the region. ETR: Not yet available INC406602 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/14/2020 14:18 78:14:27 Power Generator Failure (Engine Knocking ) Engine broken. Spare part collected and will arrive in the region. ETR: Not yet available INC406736 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/14/2020 17:18 75:14:27 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 67:14:27 Power Power Failure (Solar System failure) The solar system has broken down due to bad weather in the region; The site should be back on the air with solar energy. INC394627 HAIDO137 DELMAS_2 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/15/2020 23:51 44:41:27 Power Power Failure (Indeterminate) Commercial power, Site will be up with EDH Power. INC407828 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D Talkpool 7/16/2020 17:37 26:55:27 Power Generator Failure (Faulty AVR) AVR is fault. Spare part not available in the region. ETR: Not yet available INC407990 HDS259 LABORIEUX Sud Ericsson 2G D Talkpool 7/16/2020 23:54 20:38:27 Power Power Failure (Indeterminate) Due to river to cross to attend the site, TP team cannot reach the site because of river flooded. INC408041 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/17/2020 2:26 18:06:27 Fuel Generator failure (Fuel issue) The portative genset is out of fuel. Talkpool team will refill it. ETA not provided yet INC408103 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool 7/17/2020 2:38 17:54:27 Power Power Failure (Indeterminate) Site suspected down for fuel. Fuel team has been informed while we are waiting for TP confirmation. INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 16:50:27 Power Generator Failure (Engine broken) Talkpool Break down the genset INC408056 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/17/2020 4:40 15:52:27 Power Power Failure (Indeterminate) AVR is fault. TP team is working on site. INC408056 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/17/2020 5:27 15:05:27 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS277 INC408088 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D O&M FUEL 7/17/2020 7:48 12:44:27 Fuel Generator failure (Fuel issue) Fuel theft suspected . Refueling is expected to be done after investigation by Security Team INC408147 HDC333 SAPATERRE Centre Ericsson 2G D O&M FUEL 7/17/2020 8:40 11:52:27 Fuel Generator failure (Fuel issue) Fuel team has been informed 7/16/2020 4:10PM. ETR to be provided by them INC407892 HDC102 CHACHOU_HOTEL Artibonite Huawei 2G+3G+LTE D Talkpool 7/17/2020 11:55 8:37:27 Power Generator failure (Radiator failure) Faulty Radiator . Spare not yet available INC408325 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/17/2020 13:42 6:50:27 Transmission Transmission (RAU failure) Faulty RAU .Spare requested. INC408212 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A O&M_FUEL 7/17/2020 13:57 6:35:27 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/17/2020 2:05 PM, ETR to be provided INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 5:48:27 Power Power Failure (Indeterminate) Team is on the site for corrective INC408417 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/17/2020 15:56 4:36:27 Power Generator failure (Fuel issue) Backup genset is out of fuel. TP to provide an ETR. INC408261 HDO495 TABARRE_MAYOR'S_OFFICE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/17/2020 16:47 3:45:27 Power Power Failure (Indeterminate) Team is working on site. INC408391 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 7/17/2020 17:36 2:56:27 Power Power Failure (Indeterminate) Team is on the site for corrective INC408393 HDS033 CARREFOUR PINGOUIN/LAGOSSELINE Sud-Est Ericsson 3G D Talkpool 7/17/2020 17:48 2:44:27 Transmission Transmission (Indeterminate) Troubleshooting is ongoing with Digicel TX team. More update will provided ASAP. INC408509 HDO267 IBOLELE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/17/2020 19:18 1:14:27 Power Power Failure (Indeterminate) Team is informed, ETA 8: 45PM INC408447 HDS143 MERENCY Sud Ericsson 2G D Talkpool 7/17/2020 19:22 1:10:27 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC408511 HDC290 DAIGNAULT Artibonite Ericsson 2G D Talkpool 7/17/2020 19:30 1:02:27 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. INC408512 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 7/17/2020 19:34 0:58:27 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. INC408512 HDC226 MARIN Artibonite Ericsson 2G D Talkpool 7/17/2020 19:34 0:58:27 Dependent Affected by the fuel issue at the main site Attached to HDC266 INC405427 HAIDS111 COLLEGE_HORACE Sud ZTE 2G+3G+LTE A Talkpool 7/17/2020 19:42 0:50:27 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS114 INC405427 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 7/17/2020 19:42 0:50:27 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS114 INC408514 HAIDO216 RIVIERE_FROIDE Port-au-Prince ZTE 2G+3G A Talkpool 7/17/2020 19:43 0:49:27 Power Power Failure (Indeterminate) Team is informed, ETA to be provided INC408450 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 7/17/2020 19:50 0:42:27 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 17 19:25:20 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 18 Jul 2020 01:25:20 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 835:58:51 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 710:01:51 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC391206 HDO314 CAZALE Ouest Ericsson 2G C Talkpool 7/10/2020 9:05 180:19:51 Power Power Failure (E-power system fail) HPU can't supply 2601 Cabinet , Swapping needed. Follow up is ongoing by Digicel RAN team INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/13/2020 10:23 107:01:51 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406691 HDO381 LEOGANE_DABORNE Ouest Ericsson 2G A Talkpool 7/14/2020 23:03 70:21:51 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC407050 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/15/2020 13:42 55:42:51 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC407477 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/16/2020 8:40 36:44:51 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/16/2020 11:35 33:49:51 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC407772 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/16/2020 13:42 31:42:51 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC407901 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/16/2020 15:45 29:39:51 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408032 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/17/2020 4:46 16:38:51 RBS RBS Fault (Indeterminate) Power team already informed, Tx team is requested. ETA not provided yet INC408129 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/17/2020 6:04 15:20:51 Power Power Failure (Solar System failure) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 15:18:51 Transmission Transmission (Indeterminate) Faulty RUS01B3 affecting sector A in 1800 band. Spare part needed INC408081 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/17/2020 6:34 14:50:51 Power Power Failure (Solar System failure) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 12:22:51 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/17/2020 11:36 9:48:51 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408267 HGA019 LEBRUN Nippes Ericsson 2G D Talkpool 7/17/2020 13:40 7:44:51 RBS RBS Fault (RUS failure) RUS01B8 is faulty. Spare part requested and not yet available for replacement INC408503 HDN150 TI FOND Centre Ericsson 2G D Talkpool 7/17/2020 18:40 2:44:51 Power Generator failure (Indeterminate) Sector will be back up with commercial power. INC408451 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/17/2020 19:58 1:26:51 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408531 HDO373 CARREFOUR_LIBERTE Ouest Ericsson 3G D Talkpool 7/17/2020 21:07 0:17:51 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From moustafa.fouad at talkpool.com Fri Jul 17 20:13:27 2020 From: moustafa.fouad at talkpool.com (Moustafa Fouad) Date: Sat, 18 Jul 2020 02:13:27 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM In-Reply-To: References: Message-ID: Hello John For HDO 246 there was an issue in APA card , was Not available in Digicel Stock , However will re-confirm new status of spare parts for fixation of site Regarding HDC333 will plan emergency visit for site to verify the Problem Thanks Moustafa Fouad From: John Ormonde Sent: Friday, July 17, 2020 4:55 PM To: Haiti Noc ; 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; Journal ; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com; Sites Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M ; Hai_SalesGM Subject: Re: [Tp.fo] NOC hourly report at 04:00 PM Afternoon NOC, Gerry and Moustafa, HDO441: Report requested for this site in May 2020, never received. 4.8 Broadcrown genset with a high CPD of 12.5 and is repeatedly reported down for fuel before it's due date with a missing delta of 200gls on many occasions. Full report from Talkpool and Security required. 490gls was delivered to this site on June 23th. Serious issues on this site. [cid:image001.jpg at 01D65C87.491A2980] HDC333: Epower not even reported as malfunctioning, it has to be visited and analyzed by TP hybrid team asap. It's averaging less than 9 hours out of 24hrs on battery, communication is unstable and fuel sensor is malfunctioning, it was fueled on July 7th but level is increasing. It has consumed 200gls in 9 days and is supposed to be cycling with EDH also. Device Status RMS Status Genset Running Hour(H) Battery Running Hour(H) Fuel level end date (units) Date COMMENT HDC333 AUTO ONLINE 14.46 9.54 255.71 6/13/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 14.25 9.75 246.46 6/14/2020 CYCLING WITH EDH HDC333 AUTO ONLINE N/A N/A 931.37 6/15/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 1.79 22.21 908.51 6/16/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 14.2 9.8 209.83 6/17/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 14.34 9.66 201.67 6/18/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 14.25 9.75 189.59 6/19/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 14.42 9.58 177.48 6/20/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 14.1 9.9 165.29 6/21/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 14.75 9.25 154.17 6/22/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 14.22 9.78 142.85 6/23/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 14.63 9.37 134.32 6/24/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 14.36 9.64 122.95 6/25/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 14.5 9.5 109.47 6/26/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 14.46 9.54 100.21 6/27/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 14.46 9.54 88.45 6/28/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 18.15 5.85 75.19 6/29/2020 CYCLING WITH EDH HDC333 AUTO ONLINE N/A N/A 838.13 6/30/2020 CYCLING WITH EDH HDC333 AUTO ONLINE N/A N/A 799.68 7/1/2020 CYCLING WITH EDH HDC333 AUTO ONLINE N/A N/A 786.17 7/2/2020 CYCLING WITH EDH HDC333 AUTO ONLINE N/A N/A 271.25 7/3/2020 CYCLING WITH EDH HDC333 AUTO ONLINE N/A N/A 746.71 7/4/2020 CYCLING WITH EDH HDC333 AUTO ONLINE N/A N/A 240.71 7/5/2020 CYCLING WITH EDH HDC333 AUTO ONLINE N/A N/A 223.1 7/6/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 17.63 6.37 697.54 7/7/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 14.28 9.72 198.78 7/8/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 14.37 9.63 903.54 7/9/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 14.55 9.45 905.44 7/10/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 14.4 9.6 918.38 7/11/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 14.34 9.66 914.23 7/12/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 14.35 9.65 925.35 7/13/2020 CYCLING WITH EDH HDO246: Ascot reported as resolved and cycling by Talkpool, the RMS does not communicate the same. Issues on this site that need to be managed by Talkpool immediately also. See below; Site ID Site Name Region Zone Hybrid Model Hybrid Made Bo Responsible RMS Status Automation Status Performance OK / NOK Incident Date Incident Number Issue Type Supposed source of Issue Incident Status Planned Date Visit Date Closing Date Manual Defects E-Power received Spares Priority Tickets Details Spares Problem Detail Assigned Owner Notes Fuel sensor calibration Date of calibration check Spares Status HDO246 SARTHE PAP PAP HPU4 Ascot Abraham Edwige Online Auto OK 01/Jun/20 WO273698 BAU Equipment Resolved 02/Jun/20 02/Jun/20 02/Jun/20 Distilled water Site is in manual mode (Floating) Floating mode - Low Distilled water Pascal #N/A Floating mode - 10 gallons of distilled added HDO246 SARTHE PAP PAP HPU4 Ascot Abraham Edwige Online Auto NOK 19/Jun/20 WO281836 BAU Pending 20/Jun/20 20/Jun/20 Spares required(Fuel sensor) P2 Fule sensor and Apa Card Faulty Pascal Digicel APA Card and Fuel sensor need replacement NOK 27-Jun Not available at digicel HDO246 SARTHE PAP PAP HPU4 Ascot Abraham Edwige Online Auto OK 26/Jun/20 WO281836 BAU Resolved 27/Jun/20 27/Jun/20 27/Jun/20 Manual Mode Site is in manual mode Manual Mode - Unknown Pascal Talkpool Unit found on manual, set back on Auto HDO246 SARTHE PAP PAP HPU4 Ascot Abraham Edwige Online Auto OK 03/Jul/20 WO281836 BAU Resolved 04/Jul/20 04/Jul/20 04/Jul/20 Distilled water Site is in manual mode (Floating)/Batteries are not charging Low distilled water Jeff Talkpool Information to be provided [cid:image002.png at 01D65C87.491A2980] Best Regards, [cid:image003.jpg at 01D65C87.491A2980] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Sasoun Deronis > On Behalf Of Haiti Noc Sent: Friday, July 17, 2020 4:39 PM To: 'fibertt at tpmanagementsa.com' >; 'fon at tpmanagementsa.com' >; 'hpu.maintenance at tpmanagementsa.com' >; 'hpu_alarms at tpmanagementsa.com' >; 'msc at tpmanagementsa.com' >; 'powertt at tpmanagementsa.com' >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; 'tp.fo at tpmanagementsa.com' >; 'tp.imc.haiti at tpmanagementsa.com' >; 'tp.ran at tpmanagementsa.com' >; 'tp_tech at tpmanagementsa.com' >; Jithin J Singh >; 'Astrid' >; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana >; journal.ht at talkpool.com; Muhammad Irshad >; Bernard Yacoub >; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Hai_Tech_O&M >; Hai_SalesGM > Subject: NOC hourly report at 04:00 PM Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 4 1 11 16 32 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 19 4 0 0 20 ZTE 8 7 1 0 8 Huawei 4 4 4 1 4 Network 31 15 5 1 32 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 4 0 3 4 32 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 283:52:05 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 190:02:05 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 130:19:05 Power Generator Failure (Engine broken) Engine broken. Spare part collected and will arrive in the region on 07/17/2020. ETA: Not yet available INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 130:06:05 Power Generator Failure (Engine broken) Engine broken. Spare part collected and will arrive in the region on 07/17/2020. ETA: Not yet available INC406602 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/14/2020 14:18 74:16:05 Power Generator Failure (Engine Knocking ) Engine broken. Spare part collected and will arrive in the region on 07/17/2020. ETA: Not yet available INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 63:16:05 Power Power Failure (Solar System failure) The solar system has broken down due to bad weather in the region; The site should be back on the air with solar energy. INC407178 HDS317 MARGUERITTE_MARE_BRIOLE Sud-Est Ericsson 2G D Talkpool 7/15/2020 18:02 46:32:05 Power Power Failure (Indeterminate) team is working on site. INC394627 HAIDO137 DELMAS_2 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/15/2020 23:51 40:43:05 Power Power Failure (Indeterminate) Commercial power, Site will be up with EDH Power. INC407828 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D Talkpool 7/16/2020 17:37 22:57:05 Power Generator Failure (Faulty AVR) AVR is fault. Spare part not available in the region. More update will be sent on 07/17/2020. ETA: Not yet available INC407990 HDS259 LABORIEUX Sud Ericsson 2G D Talkpool 7/16/2020 23:54 16:40:05 Power Power Failure (Indeterminate) Heavy rain in the region, TP team cannot reach the site because of river flooded. INC408041 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/17/2020 2:26 14:08:05 Fuel Generator failure (Fuel issue) The portative genset is out of fuel. Talkpool team will refill it. ETA not provided yet INC408103 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool 7/17/2020 2:38 13:56:05 Power Power Failure (Indeterminate) Site suspected down for fuel. Fuel team has been informed while we are waiting for TP confirmation. INC408044 HDO398 DELATTE Ouest Ericsson 2G C Talkpool 7/17/2020 2:58 13:36:05 Power Generator failure (Battery Failure) Starter battery failure. Follow-up is ongoing by TP team to find out for a battery. ETR not provided yet. INC408044 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool 7/17/2020 2:58 13:36:05 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO398 INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 12:52:05 Power Generator Failure (Engine broken) Talkpool Break down the genset INC408056 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/17/2020 4:40 11:54:05 Power Power Failure (Indeterminate) AVR is fault. Spare part not available. ETR: Not yet available INC408056 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/17/2020 5:27 11:07:05 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS277 INC408088 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D O&M FUEL 7/17/2020 7:48 8:46:05 Fuel Generator failure (Fuel issue) Fuel team has been informed 7/17/2020 1:10 PM. ETR to be provided by them INC408147 HDC333 SAPATERRE Centre Ericsson 2G D O&M FUEL 7/17/2020 8:40 7:54:05 Fuel Generator failure (Fuel issue) Fuel team has been informed 7/16/2020 4:10 PM. ETR to be provided by them INC408192 HAIGA119 ROSEAUX_CITY Grande-Anse ZTE 2G+3G C Talkpool 7/17/2020 11:34 5:00:05 Power Power Failure (Indeterminate) Team is working on site. INC407892 HDC102 CHACHOU_HOTEL Artibonite Huawei 2G+3G+LTE B Talkpool 7/17/2020 11:55 4:39:05 Power Generator failure (Radiator failure) Faulty Radiator. Spare is awaiting INC408307 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 7/17/2020 12:30 4:04:05 Power Generator failure (Indeterminate) ETA expired . No feedback from TP Team INC408338 HDC304 SAINTE_CECILE Centre Ericsson 2G+3G D Talkpool 7/17/2020 13:01 3:33:05 Power Generator failure (Indeterminate) Team is already dispatched . ETA: 7:00 PM INC408338 HDC336 MADAME CY Centre Ericsson 2G+3G D Talkpool 7/17/2020 13:01 3:33:05 Dependent Affected by the power issue at the main site Affected by HDC304 INC408338 HDC337 LA SELLE_PERKIN Centre Ericsson 2G+3G D Talkpool 7/17/2020 13:01 3:33:05 Dependent Affected by the power issue at the main site Affected by HDC304 INC408325 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/17/2020 13:42 2:52:05 Transmission Transmission (Indeterminate) No power issue found, TX Team is already informed . ETA to be provided INC408212 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A O&M_FUEL 7/17/2020 13:57 2:37:05 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/17/2020 2:05 PM, ETR to be provided INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 1:50:05 Power Power Failure (Indeterminate) TP is not managing his team to reach the site. INC408402 HDC199 SAUT_DEAU_II Centre Ericsson 2G D Talkpool 7/17/2020 14:56 1:38:05 Power Generator failure (Indeterminate) Team is already dispatched. ETA to be provided INC408351 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 7/17/2020 15:38 0:56:05 Power Generator failure (Indeterminate) Team is already dispatched. ETA to be provided INC408406 HAIDO051 MORNE_BRUN Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/17/2020 15:40 0:54:05 Power Power Failure (Indeterminate) Team has been informed, ETA 4:30 PM INC408417 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/17/2020 15:56 0:38:05 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 44085 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 72332 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 2390 bytes Desc: image003.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.jpg Type: image/jpeg Size: 10377 bytes Desc: image004.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: HDO246 REPORT.xlsx Type: application/vnd.openxmlformats-officedocument.spreadsheetml.sheet Size: 3727904 bytes Desc: HDO246 REPORT.xlsx URL: From Haiti.Noc at digicelgroup.com Fri Jul 17 20:40:41 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 18 Jul 2020 02:40:41 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 8 3 12 14 37 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 18 2 0 0 19 ZTE 13 12 4 0 13 Huawei 5 5 5 0 5 Network 36 19 9 0 37 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 4 0 3 5 37 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 289:56:42 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 196:06:42 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 136:23:42 Power Generator Failure (Engine broken) Engine broken. Spare part collected the genset is on the way. the swapping will performed tomorrow morning (07/18/2020) INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 136:10:42 Power Generator Failure (Engine broken) Engine broken. Spare part collected the genset is on the way. the swapping will performed tomorrow morning (07/18/2020) INC406602 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/14/2020 14:18 80:20:42 Power Generator Failure (Engine Knocking ) Engine broken. Spare part collected the genset is on the way. the swapping will performed tomorrow morning (07/18/2020) INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 69:20:42 Power Power Failure (Solar System failure) The solar system has broken down due to bad weather in the region; The site should be back on the air with solar energy. INC394627 HAIDO137 DELMAS_2 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/15/2020 23:51 46:47:42 Power Power Failure (Indeterminate) Commercial power, Site will be up with EDH Power. INC407828 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D Talkpool 7/16/2020 17:37 29:01:42 Power Generator Failure (Faulty AVR) AVR is fault. Spare part not available in the region. ETR: Not yet available INC407990 HDS259 LABORIEUX Sud Ericsson 2G D Talkpool 7/16/2020 23:54 22:44:42 Power Power Failure (Indeterminate) Due to river to cross to attend the site, TP team cannot reach the site because of river flooded. INC408041 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/17/2020 2:26 20:12:42 Fuel Generator failure (Fuel issue) The portative genset is out of fuel. Talkpool team will refill it. ETA not provided yet INC408103 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool 7/17/2020 2:38 20:00:42 Power Power Failure (Indeterminate) Talkpool team is on the way to make a rescue for the site INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 18:56:42 Power Generator Failure (Engine broken) Talkpool Break down the genset INC408056 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/17/2020 4:40 17:58:42 Power Power Failure (Dynamo faulty) Dynamo suspected faulty. A team was at HDS143 and will reach it as he just finished. ETA: Not yet available INC408056 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/17/2020 5:27 17:11:42 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS277 INC408088 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D O&M FUEL 7/17/2020 7:48 14:50:42 Fuel Generator failure (Fuel issue) Fuel theft suspected . Refueling is expected to be done after investigation by Security Team INC408147 HDC333 SAPATERRE Centre Ericsson 2G D O&M FUEL 7/17/2020 8:40 13:58:42 Fuel Generator failure (Fuel issue) Fuel team has been informed 7/16/2020 4:10PM. ETR to be provided by them INC407892 HDC102 CHACHOU_HOTEL Artibonite Huawei 2G+3G+LTE D Talkpool 7/17/2020 11:55 10:43:42 Power Generator failure (Radiator failure) Faulty Radiator . Spare not yet available INC408325 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/17/2020 13:42 8:56:42 Transmission Transmission (RAU failure) Faulty RAU .Spare requested. INC408212 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A O&M_FUEL 7/17/2020 13:57 8:41:42 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/17/2020 2:05 PM, ETR to be provided INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 7:54:42 Power Generator Failure (Injection pump failure) Fuel injector and Priming pump issue. ETR to be provided INC408417 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/17/2020 15:56 6:42:42 Power Generator failure (Fuel issue) Backup genset is out of fuel. TP to provide an ETR. INC408509 HDO267 IBOLELE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/17/2020 19:18 3:20:42 Power Power Failure (Indeterminate) Access issue, No access at night, inspector has been contacted, follow up is ongoing. INC408511 HDC290 DAIGNAULT Artibonite Ericsson 2G D Talkpool 7/17/2020 19:30 3:08:42 Power Generator failure (Indeterminate) Team is informed, ETA 10:30 PM INC408512 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 7/17/2020 19:34 3:04:42 Power Generator failure (Indeterminate) No power issue found on site, TX team is requested, ETA not yet provided. INC408512 HDC226 MARIN Artibonite Ericsson 2G D Talkpool 7/17/2020 19:34 3:04:42 Dependent Affected by the fuel issue at the main site Attached to HDC266 INC405427 HAIDS111 COLLEGE_HORACE Sud ZTE 2G+3G+LTE A Talkpool 7/17/2020 19:42 2:56:42 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS114 INC405427 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 7/17/2020 19:42 2:56:42 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS114 INC408514 HAIDO216 RIVIERE_FROIDE Port-au-Prince ZTE 2G+3G A Talkpool 7/17/2020 19:43 2:55:42 Power Power Failure (Indeterminate) Access issue, No access at night, follow up is ongoing. INC408514 HAIDO514 JERUSALEM Port-au-Prince ZTE 2G+3G A Talkpool 7/17/2020 19:43 2:55:42 Dependent Affected by RBS issue on main site Afftected by HDO216 INC408448 HDS009 CYVADIER Sud-Est Ericsson 2G+3G B Talkpool 7/17/2020 19:46 2:52:42 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 11h15 PM INC408523 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 7/17/2020 20:10 2:28:42 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Still not yet available INC408524 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/17/2020 20:34 2:04:42 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Still not yet available INC408532 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/17/2020 20:58 1:40:42 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 1:38:42 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. INC408433 HAIDO319 SOURCE_MATELAS Ouest Huawei 2G+3G+LTE A Talkpool 7/17/2020 21:04 1:34:42 Power Generator failure (Indeterminate) Team already dispatched ETA 10:20PM INC408473 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 7/17/2020 21:26 1:12:42 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC408542 HAIDS212 SAINT_JEAN_DU_SUD Sud ZTE 2G+3G C Talkpool 7/17/2020 22:20 0:18:42 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 17 22:35:45 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 18 Jul 2020 04:35:45 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 8 6 14 19 47 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 20 7 0 0 27 ZTE 16 14 5 0 16 Huawei 4 4 3 0 4 Network 40 25 8 0 47 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 28 4 0 3 12 47 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 291:52:23 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 198:02:23 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 138:19:23 Power Generator Failure (Engine broken) Engine broken. Spare part collected the genset is on the way. the swapping will performed tomorrow morning (07/18/2020) INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 138:06:23 Power Generator Failure (Engine broken) Engine broken. Spare part collected the genset is on the way. the swapping will performed tomorrow morning (07/18/2020) INC406602 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/14/2020 14:18 82:16:23 Power Generator Failure (Engine Knocking ) Engine broken. Spare part collected the genset is on the way. the swapping will performed tomorrow morning (07/18/2020) INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 71:16:23 Power Power Failure (Solar System failure) The solar system has broken down due to bad weather in the region; The site should be back on the air with solar energy. INC394627 HAIDO137 DELMAS_2 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/15/2020 23:51 48:43:23 Power Power Failure (Indeterminate) Commercial power, Site will be up with EDH Power. INC407828 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D Talkpool 7/16/2020 17:37 30:57:23 Power Generator Failure (Faulty AVR) AVR is fault. Spare part not available in the region. ETR: Not yet available INC407990 HDS259 LABORIEUX Sud Ericsson 2G D Talkpool 7/16/2020 23:54 24:40:23 Power Power Failure (Indeterminate) Due to river to cross to attend the site, TP team cannot reach the site because of river flooded. INC408041 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/17/2020 2:26 22:08:23 Fuel Generator failure (Fuel issue) The portative genset is out of fuel. Talkpool team will have to refill it. ETA not provided yet INC408103 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool 7/17/2020 2:38 21:56:23 Power Power Failure (Indeterminate) Site out of fuel. Talkpool team will have to refill it. ETA not provided yet INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 20:52:23 Power Generator Failure (Engine broken) Talkpool Break down the genset INC408056 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/17/2020 4:40 19:54:23 Power Power Failure (Dynamo faulty) Dynamo suspected faulty. A team was at HDS143 and will reach it as he just finished. ETA: Not yet available INC408056 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/17/2020 5:27 19:07:23 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS277 INC408088 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D O&M FUEL 7/17/2020 7:48 16:46:23 Fuel Generator failure (Fuel issue) Fuel theft suspected . Refueling is expected to be done after investigation by Security Team INC408147 HDC333 SAPATERRE Centre Ericsson 2G D O&M FUEL 7/17/2020 8:40 15:54:23 Fuel Generator failure (Fuel issue) Fuel team has been informed 7/16/2020 4:10PM. ETR to be provided by them INC408325 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/17/2020 13:42 10:52:23 Transmission Transmission (RAU failure) Faulty RAU .Spare requested. INC408212 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A O&M_FUEL 7/17/2020 13:57 10:37:23 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/17/2020 2:05 PM, ETR to be provided INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 9:50:23 Power Generator Failure (Injection pump failure) Fuel injector and Priming pump issue. ETR to be provided INC408417 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/17/2020 15:56 8:38:23 Power Generator failure (Fuel issue) Backup genset is out of fuel. TP to provide an ETR. INC408503 HDN150 TI FOND Centre Ericsson 3G D Talkpool 7/17/2020 18:40 5:54:23 Power Generator failure (Indeterminate) Sector will be back up with commercial power. INC408509 HDO267 IBOLELE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/17/2020 19:18 5:16:23 Power Power Failure (Indeterminate) Access issue, No access at night, inspector has been contacted, follow up is ongoing. INC408511 HDC290 DAIGNAULT Artibonite Ericsson 2G D Talkpool 7/17/2020 19:30 5:04:23 Power Generator failure (Indeterminate) Team is working on site. INC408512 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 7/17/2020 19:34 5:00:23 Power Generator failure (Indeterminate) No power issue found on site, TX team is requested, ETA not yet provided. INC408512 HDC226 MARIN Artibonite Ericsson 2G D Talkpool 7/17/2020 19:34 5:00:23 Dependent Affected by the fuel issue at the main site Attached to HDC266 INC405427 HAIDS111 COLLEGE_HORACE Sud ZTE 2G+3G+LTE A Talkpool 7/17/2020 19:42 4:52:23 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS114 INC405427 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 7/17/2020 19:42 4:52:23 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS114 INC408514 HAIDO216 RIVIERE_FROIDE Port-au-Prince ZTE 2G+3G A Talkpool 7/17/2020 19:43 4:51:23 Power Power Failure (Indeterminate) Access issue, No access at night, follow up is ongoing. INC408514 HAIDO514 JERUSALEM Port-au-Prince ZTE 2G+3G B Talkpool 7/17/2020 19:43 4:51:23 Dependent Affected by RBS issue on main site Affected by HDO216 INC408523 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 7/17/2020 20:10 4:24:23 Power Power Failure (Indeterminate) Due to river to cross to attend the site, TP team cannot reach the site because of river flooded. INC408524 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/17/2020 20:34 4:00:23 Power Power Failure (Indeterminate) The site is suspected out of fuel. Awaiting for confirmation. ETR to be provided INC408532 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/17/2020 20:58 3:36:23 Power Generator failure (Indeterminate) Site will be back up with commercial power INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 3:34:23 Power Generator failure (Indeterminate) Team is informed, ETA 1:00 AM. INC408473 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 7/17/2020 21:26 3:08:23 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 12h45 AM INC408476 HDO338 BAS_SAINTART Ouest Huawei 2G+3G C Talkpool 7/17/2020 21:30 3:04:23 Power Generator failure (Indeterminate) Team is informed, ETA 12:30:00 AM INC408486 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/17/2020 22:16 2:18:23 Power Power Failure (Indeterminate) Access issue, No access at night due to insecure area, ETA: 6:30AM INC408542 HAIDS212 SAINT_JEAN_DU_SUD Sud ZTE 2G+3G C Talkpool 7/17/2020 22:20 2:14:23 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Still not yet available INC408555 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/17/2020 23:14 1:20:23 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. INC408559 HAIGA127 NACHET Grande-Anse ZTE 2G D Talkpool 7/17/2020 23:30 1:04:23 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Still not yet available INC408559 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 7/17/2020 23:30 1:04:23 Dependent Affected by the power issue at the main site Affected by HGA127 INC408494 HGA025 SALAGNAC Nippes Ericsson 3G A Talkpool 7/17/2020 23:42 0:52:23 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC408494 HGA011 ANSE_A_VEAU Nippes Ericsson 3G B Talkpool 7/17/2020 23:42 0:52:23 Dependent Affected by the power issue at the main site Affected by HGA025 INC408494 HGA014 AZILE Nippes Ericsson 3G A Talkpool 7/17/2020 23:42 0:52:23 Dependent Affected by the power issue at the main site Affected by HGA025 INC408494 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 7/17/2020 23:42 0:52:23 Dependent Affected by the power issue at the main site Affected by HGA025 INC408494 HGA013 PT_TROU_NIPPES Nippes Ericsson 3G B Talkpool 7/17/2020 23:42 0:52:23 Dependent Affected by the power issue at the main site Affected by HGA025 INC408494 HGA049 SAINTE_CROIX Nippes Ericsson 2G D Talkpool 7/17/2020 23:42 0:52:23 Dependent Affected by the power issue at the main site Affected by HGA025 INC408494 HDO320 POINTE_A_RAQUETTES Ouest Ericsson 2G D Talkpool 7/17/2020 23:42 0:52:23 Dependent Affected by the power issue at the main site Affected by HGA025 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 17 22:36:32 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 18 Jul 2020 04:36:32 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 12:00 AM. In-Reply-To: References: Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 12:00 AM. Running on Battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time ROB Duration Fault Type Problem Summary Comments INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE B Talkpool 7/17/20 22:36 1:56:31 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Still not yet available INC408494 HGA025 SALAGNAC Nippes Ericsson A Talkpool 7/17/20 23:42 0:50:31 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 17 22:43:09 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 18 Jul 2020 04:43:09 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM). In-Reply-To: References: Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 839:13:51 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 713:16:51 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC391206 HDO314 CAZALE Ouest Ericsson 2G C Talkpool 7/10/2020 9:05 183:34:51 Power Power Failure (E-power system fail) HPU can't supply 2601 Cabinet , Swapping needed. Follow up is ongoing by Digicel RAN team INC407050 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/15/2020 13:42 58:57:51 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC408032 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/17/2020 4:46 19:53:51 RBS RBS Fault (Indeterminate) TP cannot provide any update. INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 18:33:51 Transmission Transmission (Indeterminate) Faulty RUS01B3 affecting sector A in 1800 band. Spare part needed INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 15:37:51 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC408267 HGA019 LEBRUN Nippes Ericsson 2G D Talkpool 7/17/2020 13:40 10:59:51 RBS RBS Fault (RUS failure) RUS01B8 is faulty. Spare part requested and not yet available for replacement INC408503 HDN150 TI FOND Centre Ericsson 2G D Talkpool 7/17/2020 18:40 5:59:51 Power Generator failure (Indeterminate) Sector will be back up with commercial power. INC408531 HDO373 CARREFOUR_LIBERTE Ouest Ericsson 3G D Talkpool 7/17/2020 21:07 3:32:51 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETR to be provided INC408530 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 7/17/2020 22:20 2:19:51 Power Generator failure (Indeterminate) Team is informed, ETA to be provided. INC408466 HDC304 SAINTE_CECILE Centre Ericsson 2G+3G D Talkpool 7/17/2020 22:20 2:19:51 Power Generator failure (Indeterminate) Team is informed, ETA to be provided. INC408544 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/17/2020 22:26 2:13:51 RBS RBS Fault (Indeterminate) No power issue found, TX team is informed, ETA not yet provided. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 17 23:18:24 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 18 Jul 2020 05:18:24 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM In-Reply-To: References: Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM Sites off air by Class Class A B C D Total Total 8 6 13 21 48 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 22 7 0 0 29 ZTE 16 14 5 0 16 Huawei 3 3 3 0 3 Network 41 24 8 0 48 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 28 4 0 3 13 48 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 292:35:17 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 198:45:17 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 139:02:17 Power Generator Failure (Engine broken) Team is on site for the genset swapping ,a delay will be observed due to heavy rain. INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 138:49:17 Power Generator Failure (Engine broken) Engine broken. Spare part collected the genset is on the way. the swapping will performed tomorrow morning (07/18/2020) INC406602 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/14/2020 14:18 82:59:17 Power Generator Failure (Engine Knocking ) Engine broken. Spare part collected the genset is on the way. the swapping will performed tomorrow morning (07/18/2020) INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 71:59:17 Power Power Failure (Solar System failure) The solar system has broken down due to bad weather in the region; The site should be back on the air with solar energy. INC394627 HAIDO137 DELMAS_2 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/15/2020 23:51 49:26:17 Power Power Failure (Indeterminate) Commercial power, Site will be up with EDH Power. INC407828 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D Talkpool 7/16/2020 17:37 31:40:17 Power Generator Failure (Faulty AVR) AVR is fault. Spare part not available in the region. ETR: Not yet available INC407990 HDS259 LABORIEUX Sud Ericsson 2G D Talkpool 7/16/2020 23:54 25:23:17 Power Power Failure (Indeterminate) Due to river to cross to attend the site, TP team cannot reach the site because of river flooded. INC408041 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/17/2020 2:26 22:51:17 Fuel Generator failure (Fuel issue) The portative genset is out of fuel. Talkpool team will have to refill it. ETA not provided yet INC408103 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool 7/17/2020 2:38 22:39:17 Power Power Failure (Indeterminate) Site out of fuel. Talkpool team will have to refill it. ETA not provided yet INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 21:35:17 Power Generator Failure (Engine broken) Talkpool Break down the genset INC408056 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/17/2020 4:40 20:37:17 Power Power Failure (Dynamo faulty) Dynamo suspected faulty. A team was at HDS143 and will reach it as he just finished. ETA: Not yet available INC408056 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/17/2020 5:27 19:50:17 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS277 INC408088 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D O&M FUEL 7/17/2020 7:48 17:29:17 Fuel Generator failure (Fuel issue) Fuel theft suspected . Refueling is expected to be done after investigation by Security Team INC408147 HDC333 SAPATERRE Centre Ericsson 2G D O&M FUEL 7/17/2020 8:40 16:37:17 Fuel Generator failure (Fuel issue) Fuel team has been informed 7/16/2020 4:10PM. ETR to be provided by them INC408325 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/17/2020 13:42 11:35:17 Transmission Transmission (RAU failure) Faulty RAU .Spare requested. INC408212 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A O&M_FUEL 7/17/2020 13:57 11:20:17 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/17/2020 2:05 PM, ETR to be provided INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 10:33:17 Power Generator Failure (Injection pump failure) Fuel injector and Priming pump issue. ETR to be provided INC408417 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/17/2020 15:56 9:21:17 Power Generator failure (Fuel issue) Backup genset is out of fuel. TP to provide an ETR. INC408503 HDN150 TI FOND Centre Ericsson 3G D Talkpool 7/17/2020 18:40 6:37:17 Power Generator failure (Indeterminate) Sector will be back up with commercial power. INC408509 HDO267 IBOLELE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/17/2020 19:18 5:59:17 Power Power Failure (Indeterminate) Access issue, No access at night, inspector has been contacted, follow up is ongoing. INC408511 HDC290 DAIGNAULT Artibonite Ericsson 2G D Talkpool 7/17/2020 19:30 5:47:17 Power Generator failure (Indeterminate) Team is working on site. INC408512 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 7/17/2020 19:34 5:43:17 Power Generator failure (Indeterminate) No power issue found on site, TX team is requested, ETA not yet provided. INC408512 HDC226 MARIN Artibonite Ericsson 2G D Talkpool 7/17/2020 19:34 5:43:17 Dependent Affected by the fuel issue at the main site Attached to HDC266 INC405427 HAIDS111 COLLEGE_HORACE Sud ZTE 2G+3G+LTE A Talkpool 7/17/2020 19:42 5:35:17 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS114 INC405427 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 7/17/2020 19:42 5:35:17 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS114 INC408514 HAIDO216 RIVIERE_FROIDE Port-au-Prince ZTE 2G+3G A Talkpool 7/17/2020 19:43 5:34:17 Power Power Failure (Indeterminate) Access issue, No access at night, follow up is ongoing. INC408514 HAIDO514 JERUSALEM Port-au-Prince ZTE 2G+3G B Talkpool 7/17/2020 19:43 5:34:17 Dependent Affected by RBS issue on main site Affected by HDO216 INC408523 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 7/17/2020 20:10 5:07:17 Power Power Failure (Indeterminate) Due to river to cross to attend the site, TP team cannot reach the site because of river flooded. INC408524 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/17/2020 20:34 4:43:17 Power Power Failure (Indeterminate) The site is suspected out of fuel. Awaiting for confirmation. ETR to be provided INC408532 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/17/2020 20:58 4:19:17 Power Generator failure (Indeterminate) Site will be back up with commercial power INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 4:17:17 Power Generator failure (Indeterminate) Water pump faulty, spare requested, follow up is ongoing. INC408473 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 7/17/2020 21:26 3:51:17 Power Power Failure (Indeterminate) Access issue (watchman not available). Follow up is ongoing with concerned team INC408486 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/17/2020 22:16 3:01:17 Power Power Failure (Indeterminate) Access issue, No access at night due to insecure area, ETA: 6:30AM INC408542 HAIDS212 SAINT_JEAN_DU_SUD Sud ZTE 2G+3G C Talkpool 7/17/2020 22:20 2:57:17 Power Power Failure (Indeterminate) Due to heavy rain in the region, the intervention will be delayed. ETA: Not yet available INC408555 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/17/2020 23:14 2:03:17 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. INC408559 HAIGA127 NACHET Grande-Anse ZTE 2G D Talkpool 7/17/2020 23:30 1:47:17 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Still not yet available INC408559 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 7/17/2020 23:30 1:47:17 Dependent Affected by the power issue at the main site Affected by HGA127 INC408494 HGA025 SALAGNAC Nippes Ericsson 3G A Talkpool 7/17/2020 23:42 1:35:17 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 02h20 AM INC408494 HGA011 ANSE_A_VEAU Nippes Ericsson 3G B Talkpool 7/17/2020 23:42 1:35:17 Dependent Affected by the power issue at the main site Affected by HGA025 INC408494 HGA014 AZILE Nippes Ericsson 3G A Talkpool 7/17/2020 23:42 1:35:17 Dependent Affected by the power issue at the main site Affected by HGA025 INC408494 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 7/17/2020 23:42 1:35:17 Dependent Affected by the power issue at the main site Affected by HGA025 INC408494 HGA013 PT_TROU_NIPPES Nippes Ericsson 3G B Talkpool 7/17/2020 23:42 1:35:17 Dependent Affected by the power issue at the main site Affected by HGA025 INC408494 HGA049 SAINTE_CROIX Nippes Ericsson 2G D Talkpool 7/17/2020 23:42 1:35:17 Dependent Affected by the power issue at the main site Affected by HGA025 INC408494 HDO320 POINTE_A_RAQUETTES Ouest Ericsson 2G D Talkpool 7/17/2020 23:42 1:35:17 Dependent Affected by the power issue at the main site Affected by HGA025 INC408602 HDS278 KAY FEJIS Sud Ericsson 2G D Talkpool 7/18/2020 0:18 0:59:17 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC408602 HDS197 MADAME LOUIS Sud Ericsson 2G D Talkpool 7/18/2020 0:18 0:59:17 Dependent Affected by the power issue at the main site Affected by HDS278 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 18 02:15:05 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 18 Jul 2020 08:15:05 +0000 Subject: [Rantt] NOC hourly report at 04:00 AM Message-ID: Hello All, Received the NOC hourly report done at 04:00 AM Sites off air by Class Class A B C D Total Total 14 7 14 27 62 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 30 12 0 0 41 ZTE 18 16 5 0 18 Huawei 3 3 3 0 3 Network 51 31 8 0 62 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 33 4 0 11 14 62 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 295:31:27 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 201:41:27 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 141:58:27 Power Generator Failure (Engine broken) Engine broken. Spare part collected the genset is on the way. the swapping will performed tomorrow morning (07/18/2020) INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 141:45:27 Power Generator Failure (Engine broken) Engine broken. Spare part collected the genset is on the way. the swapping will performed tomorrow morning (07/18/2020) INC406602 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/14/2020 14:18 85:55:27 Power Generator Failure (Engine Knocking ) Engine broken. Spare part collected the genset is on the way. the swapping will performed tomorrow morning (07/18/2020) INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 74:55:27 Power Power Failure (Solar System failure) The solar system has broken down due to bad weather in the region; The site should be back on the air with solar energy. INC394627 HAIDO137 DELMAS_2 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/15/2020 23:51 52:22:27 Power Power Failure (Indeterminate) Commercial power, Site will be up with EDH Power. INC407828 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D Talkpool 7/16/2020 17:37 34:36:27 Power Generator Failure (Faulty AVR) AVR is fault. Spare part not available in the region. ETR: Not yet available INC407990 HDS259 LABORIEUX Sud Ericsson 2G D Talkpool 7/16/2020 23:54 28:19:27 Power Power Failure (Indeterminate) Due to river to cross to attend the site, TP team cannot reach the site because of river flooded. INC408041 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/17/2020 2:26 25:47:27 Fuel Generator failure (Fuel issue) The portative genset is out of fuel. Talkpool team will have to refill it. ETA not provided yet INC408103 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool 7/17/2020 2:38 25:35:27 Power Power Failure (Indeterminate) Site out of fuel. Talkpool team will have to refill it. ETA not provided yet INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 24:31:27 Power Generator Failure (Engine broken) Talkpool Break down the genset INC408056 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/17/2020 4:40 23:33:27 Power Power Failure (Dynamo faulty) Dynamo suspected faulty. A team was at HDS143 and will reach it as he just finished. ETA: Not yet available INC408056 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/17/2020 5:27 22:46:27 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS277 INC408088 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D O&M FUEL 7/17/2020 7:48 20:25:27 Fuel Generator failure (Fuel issue) Fuel theft suspected . Refueling is expected to be done after investigation by Security Team INC408147 HDC333 SAPATERRE Centre Ericsson 2G D O&M FUEL 7/17/2020 8:40 19:33:27 Fuel Generator failure (Fuel issue) Fuel team has been informed 7/16/2020 4:10PM. ETR to be provided by them INC408325 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/17/2020 13:42 14:31:27 Transmission Transmission (RAU failure) Faulty RAU .Spare requested. INC408212 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A O&M_FUEL 7/17/2020 13:57 14:16:27 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/17/2020 2:05 PM, ETR to be provided INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 13:29:27 Power Generator Failure (Injection pump failure) Fuel injector and Priming pump issue. ETR to be provided INC408417 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/17/2020 15:56 12:17:27 Power Generator failure (Fuel issue) Backup genset is out of fuel. TP to provide an ETR. INC408503 HDN150 TI FOND Centre Ericsson 3G D Talkpool 7/17/2020 18:40 9:33:27 Power Generator failure (Indeterminate) Sector will be back up with commercial power. INC408509 HDO267 IBOLELE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/17/2020 19:18 8:55:27 Power Power Failure (Indeterminate) Access issue, No access at night, inspector has been contacted, follow up is ongoing. INC408511 HDC290 DAIGNAULT Artibonite Ericsson 2G D Talkpool 7/17/2020 19:30 8:43:27 Power Generator failure (Indeterminate) Team is working on site. INC408512 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 7/17/2020 19:34 8:39:27 RBS RBS Fault (Indeterminate) No power issue found, TX team is informed, ETA not yet provided. INC408512 HDC226 MARIN Artibonite Ericsson 2G D Talkpool 7/17/2020 19:34 8:39:27 Dependent Affected by the power issue at the main site Attached to HDC266 INC405427 HAIDS111 COLLEGE_HORACE Sud ZTE 2G+3G+LTE A Talkpool 7/17/2020 19:42 8:31:27 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS114 INC405427 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 7/17/2020 19:42 8:31:27 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS114 INC408514 HAIDO216 RIVIERE_FROIDE Port-au-Prince ZTE 2G+3G A Talkpool 7/17/2020 19:43 8:30:27 Power Power Failure (Indeterminate) Access issue, No access at night, follow up is ongoing. INC408514 HAIDO514 JERUSALEM Port-au-Prince ZTE 2G+3G B Talkpool 7/17/2020 19:43 8:30:27 Dependent Affected by RBS issue on main site Affected by HDO216 INC408523 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 7/17/2020 20:10 8:03:27 Power Power Failure (Indeterminate) Due to river to cross to attend the site, TP team cannot reach the site because of river flooded. INC408524 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/17/2020 20:34 7:39:27 Power Power Failure (Indeterminate) The site is suspected out of fuel. Awaiting for confirmation. ETR to be provided INC408532 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/17/2020 20:58 7:15:27 Power Generator failure (Indeterminate) Site will be back up with commercial power INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 7:13:27 Power Generator failure (Indeterminate) Water pump faulty, spare requested, follow up is ongoing. INC408473 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 7/17/2020 21:26 6:47:27 Power Power Failure (Indeterminate) Access issue (watchman not available). Follow up is ongoing with concerned team INC408486 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/17/2020 22:16 5:57:27 Power Power Failure (Indeterminate) Access issue, No access at night due to insecure area, ETA: 6:30AM INC408542 HAIDS212 SAINT_JEAN_DU_SUD Sud ZTE 2G+3G C Talkpool 7/17/2020 22:20 5:53:27 Power Power Failure (Indeterminate) Due to heavy rain in the region, the intervention will be delayed. ETA: Not yet available INC408555 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/17/2020 23:14 4:59:27 Power Generator failure (Indeterminate) Site is located on a Iceland ETA 8:00 AM. . INC408559 HAIGA127 NACHET Grande-Anse ZTE 2G D Talkpool 7/17/2020 23:30 4:43:27 Power Power Failure (Indeterminate) Talkpool is not managing his team to arrive in the site. Till now, no update can be provided INC408559 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 7/17/2020 23:30 4:43:27 Dependent Affected by the power issue at the main site Affected by HGA127 INC408494 HGA025 SALAGNAC Nippes Ericsson 3G A Talkpool 7/17/2020 23:42 4:31:27 Transmission Transmission (Link failure) Issue suspected at SDH014. Both TX and Power teams are on the way to reach the site. ETA: Not yet available INC408494 HGA011 ANSE_A_VEAU Nippes Ericsson 3G B Talkpool 7/17/2020 23:42 4:31:27 Transmission Transmission (Link failure) Issue suspected at SDH014. Both TX and Power teams are on the way to reach the site. ETA: Not yet available INC408494 HGA014 AZILE Nippes Ericsson 3G A Talkpool 7/17/2020 23:42 4:31:27 Transmission Transmission (Link failure) Issue suspected at SDH014. Both TX and Power teams are on the way to reach the site. ETA: Not yet available INC408494 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 7/17/2020 23:42 4:31:27 Transmission Transmission (Link failure) Issue suspected at SDH014. Both TX and Power teams are on the way to reach the site. ETA: Not yet available INC408494 HGA013 PT_TROU_NIPPES Nippes Ericsson 3G B Talkpool 7/17/2020 23:42 4:31:27 Transmission Transmission (Link failure) Issue suspected at SDH014. Both TX and Power teams are on the way to reach the site. ETA: Not yet available INC408494 HGA049 SAINTE_CROIX Nippes Ericsson 2G D Talkpool 7/17/2020 23:42 4:31:27 Transmission Transmission (Link failure) Issue suspected at SDH014. Both TX and Power teams are on the way to reach the site. ETA: Not yet available INC408494 HDO320 POINTE_A_RAQUETTES Ouest Ericsson 2G D Talkpool 7/17/2020 23:42 4:31:27 Transmission Transmission (Link failure) Issue suspected at SDH014. Both TX and Power teams are on the way to reach the site. ETA: Not yet available INC408602 HDS278 KAY FEJIS Sud Ericsson 2G D Talkpool 7/18/2020 0:18 3:55:27 Power Power Failure (Indeterminate) Due to unsafe area, the intervention cannot be performed. ETA: 07h30 AM INC408602 HDS197 MADAME LOUIS Sud Ericsson 2G D Talkpool 7/18/2020 0:18 3:55:27 Dependent Affected by the power issue at the main site Affected by HDS278 INC408611 HDS318 DELIA Sud-Est Ericsson 2G D Talkpool 7/18/2020 0:58 3:15:27 Power Power Failure (Indeterminate) Due to heavy rain in the region, the intervention will be delayed. ETA: 05h30 AM INC408611 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 7/18/2020 0:58 3:15:27 Dependent Affected by the power issue at the main site Affected by HDS318 INC408611 HDS360 PICHON Sud-Est Ericsson 2G D Talkpool 7/18/2020 0:58 3:15:27 Dependent Affected by the power issue at the main site Affected by HDS318 INC408611 HDS351 ANSE_A_PITRE Sud-Est Ericsson 3G B Talkpool 7/18/2020 0:58 3:15:27 Dependent Affected by the power issue at the main site Affected by HDS318 INC408616 HDO418 MAROSE Ouest Ericsson 2G D Talkpool 7/18/2020 1:46 2:27:27 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 05h00 AM INC408623 HDN102 BREEZE_MARINA Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 1:54 2:19:27 Power Generator failure (Indeterminate) Team is informed, ETA 05:40AM INC408623 HDN113 NAN_GRIGRI Nord-Ouest Ericsson 2G+3G A Talkpool 7/18/2020 1:54 2:19:27 Dependent Affected by the power issue at the main site Affected by HDN102 INC408623 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 3G A Talkpool 7/18/2020 1:54 2:19:27 Dependent Affected by the power issue at the main site Affected by HDN102 INC408623 HDN101 BOIS_DU_LAC Nord-Ouest Ericsson 3G A Talkpool 7/18/2020 1:54 2:19:27 Dependent Affected by the power issue at the main site Affected by HDN102 INC408623 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G A Talkpool 7/18/2020 1:54 2:19:27 Dependent Affected by the power issue at the main site Affected by HDN102 INC408619 HAIGA149 PELIGRIN Grande-Anse ZTE 2G+3G C Talkpool 7/18/2020 2:04 2:09:27 Power Power Failure (Head cylinder) Water leakage in the Head Cylinder. ETR to be provided INC408620 HAIDS235 BEAULIEU Sud ZTE 2G+3G A Talkpool 7/18/2020 2:09 2:04:27 Power Power Failure (Indeterminate) Due to heavy rain the region, the intervention will be delayed. ETA: 7h15 AM INC408621 HDS008 MONCHIL Sud-Est Ericsson 2G A Talkpool 7/18/2020 2:18 1:55:27 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 04h20 AM INC408627 HDS143 MERENCY Sud Ericsson 2G D Talkpool 7/18/2020 2:34 1:39:27 Power Power Failure (Indeterminate) Due to heavy rain the region, the intervention will be delayed. ETA: 7h15 AM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 18 02:19:23 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 18 Jul 2020 08:19:23 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network 03:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 03:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 842:52:25 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 716:55:25 Power RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC391206 HDO314 CAZALE Ouest Ericsson 2G C Talkpool 7/10/2020 9:05 187:13:25 Power Power Failure (E-power system fail) HPU can't supply 2601 Cabinet , Swapping needed. Follow up is ongoing by Digicel RAN team INC407050 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/15/2020 13:42 62:36:25 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC408032 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/17/2020 4:46 23:32:25 RBS RBS Fault (Indeterminate) TP cannot provide any update. INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 22:12:25 Transmission Transmission (Indeterminate) Faulty RUS01B3 affecting sector A in 1800 band. Spare part needed INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 19:16:25 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC408168 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G B Talkpool 7/17/2020 10:10 18:08:25 RBS RBS Fault (RUS failure) Faulty RUS12B5 spare will be replaced in the morning 07/18/2020 08:00AM INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/17/2020 11:36 16:42:25 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408267 HGA019 LEBRUN Nippes Ericsson 2G D Talkpool 7/17/2020 13:40 14:38:25 RBS RBS Fault (RUS failure) RUS01B8 is faulty. Spare part requested and not yet available for replacement INC408503 HDN150 TI FOND Centre Ericsson 2G D Talkpool 7/17/2020 18:40 9:38:25 Power Generator failure (Indeterminate) Sector will be back up with commercial power. INC408531 HDO373 CARREFOUR_LIBERTE Ouest Ericsson 3G D Talkpool 7/17/2020 21:07 7:11:25 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETR to be provided INC408530 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 7/17/2020 22:20 5:58:25 Power Generator failure (Indeterminate) Team is informed, ETA 04:30 AM INC408466 HDC304 SAINTE_CECILE Centre Ericsson 2G+3G D Talkpool 7/17/2020 22:20 5:58:25 RBS RBS Fault (Indeterminate) Team is informed, ETA to be provided. INC408544 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/17/2020 22:26 5:52:25 RBS RBS Fault (Indeterminate) No power issue found, TX team is informed, ETA not yet provided. INC408611 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Talkpool 7/18/2020 0:58 3:20:25 Dependent Affected by the power issue at the main site Affected by HDS318 INC408611 HDS357 BANANE Sud-Est Ericsson 2G D Talkpool 7/18/2020 0:58 3:20:25 Dependent Affected by the power issue at the main site Affected by HDS318 INC408611 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G D Talkpool 7/18/2020 0:58 3:20:25 Dependent Affected by the power issue at the main site Affected by HDS318 INC408580 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G C Talkpool 7/18/2020 1:34 2:44:25 RBS RBS Fault (Indeterminate) Team is informed, ETA to be provided. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 18 02:20:17 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 18 Jul 2020 08:20:17 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 03:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 03:00 AM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE B Talkpool 7/17/2020 22:36 5:42:25 Power Generator Failure (Engine broken) Engine broken. ETR to be provided INC408574 HAIDC112 ASSIPHA Artibonite Huawei 2G+3G+LTE Talkpool 7/18/2020 2:20 1:58:25 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 18 04:21:54 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 18 Jul 2020 10:21:54 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 844:55:30 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 718:58:30 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC391206 HDO314 CAZALE Ouest Ericsson 2G C Talkpool 7/10/2020 9:05 189:16:30 Power Power Failure (E-power system fail) HPU can't supply 2601 Cabinet , Swapping needed. Follow up is ongoing by Digicel RAN team INC407050 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/15/2020 13:42 64:39:30 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC408032 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/17/2020 4:46 25:35:30 RBS RBS Fault (Indeterminate) TP cannot provide any update. INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 24:15:30 Transmission Transmission (Indeterminate) Faulty RUS01B3 affecting sector A in 1800 band. Spare part needed INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 21:19:30 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC408168 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G B Talkpool 7/17/2020 10:10 20:11:30 RBS RBS Fault (RUS failure) Faulty RUS12B5 spare will be replaced in the morning 07/18/2020 08:00AM INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/17/2020 11:36 18:45:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408267 HGA019 LEBRUN Nippes Ericsson 2G D Talkpool 7/17/2020 13:40 16:41:30 RBS RBS Fault (RUS failure) RUS01B8 is faulty. Spare part requested and not yet available for replacement INC408503 HDN150 TI FOND Centre Ericsson 2G D Talkpool 7/17/2020 18:40 11:41:30 Power Generator failure (Indeterminate) Sector will be back up with commercial power. INC408531 HDO373 CARREFOUR_LIBERTE Ouest Ericsson 3G D Talkpool 7/17/2020 21:07 9:14:30 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETR to be provided INC408530 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 7/17/2020 22:20 8:01:30 Power Generator failure (Indeterminate) Team is informed, ETA expired new ETA 06:30AM INC408466 HDC304 SAINTE_CECILE Centre Ericsson 2G+3G D Talkpool 7/17/2020 22:20 8:01:30 RBS RBS Fault (Indeterminate) Team is informed, ETA expired new ETA is expected from team INC408544 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/17/2020 22:26 7:55:30 RBS RBS Fault (Indeterminate) No power issue found, TX team is informed, ETA not yet provided. INC408611 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Talkpool 7/18/2020 0:58 5:23:30 Dependent Affected by the power issue at the main site Affected by HDS318 INC408611 HDS357 BANANE Sud-Est Ericsson 2G D Talkpool 7/18/2020 0:58 5:23:30 Dependent Affected by the power issue at the main site Affected by HDS318 INC408611 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G D Talkpool 7/18/2020 0:58 5:23:30 Dependent Affected by the power issue at the main site Affected by HDS318 INC408629 HGA004 ST_MICHEL_DU_SUD Nippes Ericsson 2G B Talkpool 7/18/2020 3:30 2:51:30 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETR to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 18 05:19:19 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 18 Jul 2020 11:19:19 +0000 Subject: [Rantt] NOC SITES REPORT updated for this July 18th, 2020 till 7:00 AM. Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this July 18th, 2020 till 7:00 AM. > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 298:31:30 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 204:41:30 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 144:58:30 Power Generator Failure (Engine broken) Engine broken. Team is on the site with the new genset. The swapping cannot be performed due to an heavy rain. Update expected from them INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 144:45:30 Power Generator Failure (Engine broken) Engine broken. Spare part collected the genset is on the way. the swapping will performed tomorrow morning (07/18/2020) INC406602 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/14/2020 14:18 88:55:30 Power Generator Failure (Engine Knocking ) Engine broken. Spare part collected the genset is on the way. the swapping will performed tomorrow morning (07/18/2020) INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 77:55:30 Power Power Failure (Solar System failure) The solar system has broken down due to bad weather in the region; The site should be back on the air with solar energy. INC394627 HAIDO137 DELMAS_2 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/15/2020 23:51 55:22:30 Power Power Failure (Indeterminate) Commercial power, Site will be up with EDH Power. INC407828 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D Talkpool 7/16/2020 17:37 37:36:30 Power Generator Failure (Faulty AVR) AVR is fault. Spare part not available in the region. ETR: Not yet available INC407990 HDS259 LABORIEUX Sud Ericsson 2G D Talkpool 7/16/2020 23:54 31:19:30 Power Power Failure (Indeterminate) Due to river to cross to attend the site, TP team cannot reach the site because of river flooded. INC408041 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/17/2020 2:26 28:47:30 Fuel Generator failure (Fuel issue) The portative genset is out of fuel. Talkpool team will have to refill it. ETA not provided yet INC408103 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool 7/17/2020 2:38 28:35:30 Power Power Failure (Indeterminate) Site out of fuel. Talkpool team will have to refill it. ETA not provided yet INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 27:31:30 Power Generator Failure (Engine broken) Talkpool Break down the genset INC408056 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/17/2020 4:40 26:33:30 Power Power Failure (Dynamo faulty) Dynamo faulty. ETR to be provided INC408056 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/17/2020 5:27 25:46:30 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS277 INC408088 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D O&M FUEL 7/17/2020 7:48 23:25:30 Fuel Generator failure (Fuel issue) Fuel theft suspected . Refueling is expected to be done after investigation by Security Team INC408147 HDC333 SAPATERRE Centre Ericsson 2G D O&M FUEL 7/17/2020 8:40 22:33:30 Fuel Generator failure (Fuel issue) Fuel team has been informed 7/16/2020 4:10PM. ETR to be provided by them INC408325 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/17/2020 13:42 17:31:30 Transmission Transmission (RAU failure) Faulty RAU .Spare requested. INC408212 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A O&M_FUEL 7/17/2020 13:57 17:16:30 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/17/2020 2:05 PM, ETR to be provided INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 16:29:30 Power Generator Failure (Injection pump failure) Fuel injector and Priming pump issue. ETR to be provided INC408417 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/17/2020 15:56 15:17:30 Power Generator failure (Fuel issue) Backup genset is out of fuel. TP to provide an ETR. INC408503 HDN150 TI FOND Centre Ericsson 3G D Talkpool 7/17/2020 18:40 12:33:30 Power Generator failure (Indeterminate) Site will be back up with commercial power. INC408509 HDO267 IBOLELE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/17/2020 19:18 11:55:30 Power Power Failure (Indeterminate) Access issue, No access at night, inspector has been contacted, ETA: 7:15 AM INC408512 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 7/17/2020 19:34 11:39:30 RBS RBS Fault (Indeterminate) team cannot reach the site, due to unsafe area, ETA 07:30AM INC408512 HDC226 MARIN Artibonite Ericsson 2G D Talkpool 7/17/2020 19:34 11:39:30 Dependent Affected by the power issue at the main site Attached to HDC266 INC405427 HAIDS111 COLLEGE_HORACE Sud ZTE 2G+3G+LTE A Talkpool 7/17/2020 19:42 11:31:30 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS114 INC405427 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 7/17/2020 19:42 11:31:30 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS114 INC408514 HAIDO216 RIVIERE_FROIDE Port-au-Prince ZTE 2G+3G A Talkpool 7/17/2020 19:43 11:30:30 Power Power Failure (Indeterminate) Access issue, No access at night, ETA: 7:15AM INC408514 HAIDO514 JERUSALEM Port-au-Prince ZTE 2G+3G B Talkpool 7/17/2020 19:43 11:30:30 Dependent Affected by RBS issue on main site Affected by HDO216 INC408523 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 7/17/2020 20:10 11:03:30 Power Power Failure (Indeterminate) Due to river to cross to attend the site, TP team cannot reach the site because of river flooded. INC408524 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/17/2020 20:34 10:39:30 Power Power Failure (Indeterminate) The site is suspected out of fuel. Awaiting for confirmation. ETR to be provided INC408532 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/17/2020 20:58 10:15:30 Power Generator failure (Indeterminate) Site will be back up with commercial power INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 10:13:30 Power Generator failure (Indeterminate) Water pump faulty, spare requested, follow up is ongoing. INC408473 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 7/17/2020 21:26 9:47:30 Power Power Failure (Indeterminate) Access issue (watchman not available). Follow up is ongoing with concerned team INC408486 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/17/2020 22:16 8:57:30 Power Power Failure (Indeterminate) Access issue, No access at night due to insecure area, ETA: 7:15AM INC408542 HAIDS212 SAINT_JEAN_DU_SUD Sud ZTE 2G+3G C Talkpool 7/17/2020 22:20 8:53:30 Power Power Failure (Indeterminate) Due to heavy rain in the region, the intervention will be delayed. ETA: Not yet available INC408555 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/17/2020 23:14 7:59:30 Power Generator failure (Indeterminate) Site is located on a Iceland ETA 8:00 AM. . INC408559 HAIGA127 NACHET Grande-Anse ZTE 2G D Talkpool 7/17/2020 23:30 7:43:30 Power Power Failure (Indeterminate) Talkpool is not managing his team to arrive in the site. Till now, no update can be provided INC408559 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 7/17/2020 23:30 7:43:30 Dependent Affected by the power issue at the main site Affected by HGA127 INC408494 HGA025 SALAGNAC Nippes Ericsson 3G A Talkpool 7/17/2020 23:42 7:31:30 Transmission Transmission (Link failure) A NPU faulty at SDH014 and configuration missing. Talkpool TX team requested Digicel TX assistance. Follow up is ongoing INC408494 HGA011 ANSE_A_VEAU Nippes Ericsson 3G B Talkpool 7/17/2020 23:42 7:31:30 Transmission Transmission (Link failure) A NPU faulty at SDH014 and configuration missing. Talkpool TX team requested Digicel TX assistance. Follow up is ongoing INC408494 HGA014 AZILE Nippes Ericsson 3G A Talkpool 7/17/2020 23:42 7:31:30 Transmission Transmission (Link failure) A NPU faulty at SDH014 and configuration missing. Talkpool TX team requested Digicel TX assistance. Follow up is ongoing INC408494 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 7/17/2020 23:42 7:31:30 Transmission Transmission (Link failure) A NPU faulty at SDH014 and configuration missing. Talkpool TX team requested Digicel TX assistance. Follow up is ongoing INC408494 HGA013 PT_TROU_NIPPES Nippes Ericsson 3G B Talkpool 7/17/2020 23:42 7:31:30 Transmission Transmission (Link failure) A NPU faulty at SDH014 and configuration missing. Talkpool TX team requested Digicel TX assistance. Follow up is ongoing INC408494 HGA049 SAINTE_CROIX Nippes Ericsson 2G D Talkpool 7/17/2020 23:42 7:31:30 Transmission Transmission (Link failure) A NPU faulty at SDH014 and configuration missing. Talkpool TX team requested Digicel TX assistance. Follow up is ongoing INC408602 HDS278 KAY FEJIS Sud Ericsson 2G D Talkpool 7/18/2020 0:18 6:55:30 Power Power Failure (Indeterminate) Due to unsafe area, the intervention cannot be performed. ETA: 07h30 AM INC408602 HDS197 MADAME LOUIS Sud Ericsson 2G D Talkpool 7/18/2020 0:18 6:55:30 Dependent Affected by the power issue at the main site Affected by HDS278 INC408611 HDS318 DELIA Sud-Est Ericsson 2G D Talkpool 7/18/2020 0:58 6:15:30 Power Power Failure (Indeterminate) The site is suspected sabotaged. Team is awaiting and will arrive on the site for confirmation. ETA: Not yet available INC408611 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 7/18/2020 0:58 6:15:30 Dependent Affected by the power issue at the main site Affected by HDS318 INC408611 HDS360 PICHON Sud-Est Ericsson 2G D Talkpool 7/18/2020 0:58 6:15:30 Dependent Affected by the power issue at the main site Affected by HDS318 INC408611 HDS351 ANSE_A_PITRE Sud-Est Ericsson 3G B Talkpool 7/18/2020 0:58 6:15:30 Dependent Affected by the power issue at the main site Affected by HDS318 INC408580 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G C Talkpool 7/18/2020 1:34 5:39:30 RBS RBS Fault (Indeterminate) Team is informed, ETA to be provided. INC408616 HDO418 MAROSE Ouest Ericsson 2G D O&M_Fuel 7/18/2020 1:46 5:27:30 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/18/2020 at 05h07 AM. Feedback expected from them INC408623 HDN102 BREEZE_MARINA Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 1:54 5:19:30 Power Generator failure (Indeterminate) Team is informed, ETA expired, new ETA is expected from team INC408623 HDN113 NAN_GRIGRI Nord-Ouest Ericsson 2G+3G A Talkpool 7/18/2020 1:54 5:19:30 Dependent Affected by the power issue at the main site Affected by HDN102 INC408623 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 3G A Talkpool 7/18/2020 1:54 5:19:30 Dependent Affected by the power issue at the main site Affected by HDN102 INC408623 HDN101 BOIS_DU_LAC Nord-Ouest Ericsson 3G A Talkpool 7/18/2020 1:54 5:19:30 Dependent Affected by the power issue at the main site Affected by HDN102 INC408623 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G A Talkpool 7/18/2020 1:54 5:19:30 Dependent Affected by the power issue at the main site Affected by HDN102 INC408619 HAIGA149 PELIGRIN Grande-Anse ZTE 2G+3G C Talkpool 7/18/2020 2:04 5:09:30 Power Power Failure (Head cylinder) Water leakage in the Head Cylinder. ETR to be provided INC408620 HAIDS235 BEAULIEU Sud ZTE 2G+3G A Talkpool 7/18/2020 2:09 5:04:30 Power Power Failure (Indeterminate) Due to heavy rain the region, the intervention will be delayed. ETA: 7h15 AM INC408621 HDS008 MONCHIL Sud-Est Ericsson 2G A Talkpool 7/18/2020 2:18 4:55:30 Power Power Failure (Indeterminate) Team is on the site for corrective INC408627 HDS143 MERENCY Sud Ericsson 2G D Talkpool 7/18/2020 2:34 4:39:30 Power Power Failure (Indeterminate) Due to heavy rain the region, the intervention will be delayed. ETA: 7h15 AM INC408592 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/18/2020 4:58 2:15:30 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. INC408129 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/18/2020 6:02 1:11:30 Power Power Failure (Solar System failure) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC407477 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/18/2020 6:02 1:11:30 Power Power Failure (Solar System failure) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC408081 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/18/2020 6:06 1:07:30 Power Power Failure (Solar System failure) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC408081 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/18/2020 6:06 1:07:30 Dependent Affected by the power issue at the main site Affected by HDC318 INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/18/2020 6:15 0:58:30 Power Power Failure (Indeterminate) Team is informed, ETA: 7: 30AM INC408637 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 7/18/2020 6:26 0:47:30 Dependent Affected by the power issue at the main site Affected by HDC232 INC408637 COW033 CFU Club COW Centre Ericsson 2G D Talkpool 7/18/2020 6:26 0:47:30 Dependent Affected by the power issue at the main site Affected by HDC232 INC408637 HDC232 LEDIER Centre Ericsson 2G D Talkpool 7/18/2020 6:26 0:47:30 Power Generator failure (Indeterminate) Team is informed, ETA to be provided. INC408638 HDC230 BOUCAN_CARRE Centre Ericsson 2G D Talkpool 7/18/2020 6:26 0:47:30 Power Power Failure (Indeterminate) Team is informed, ETA to be provided. INC408638 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 7/18/2020 6:26 0:47:30 Dependent Affected by the power issue at the main site Affected by HDC230 Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 845:47:30 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 719:50:30 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC391206 HDO314 CAZALE Ouest Ericsson 2G C Talkpool 7/10/2020 9:05 190:08:30 Power Power Failure (E-power system fail) HPU can't supply 2601 Cabinet , Swapping needed. Follow up is ongoing by Digicel RAN team INC407050 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/15/2020 13:42 65:31:30 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC408032 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/17/2020 4:46 26:27:30 RBS RBS Fault (Indeterminate) TP cannot provide any update. INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 25:07:30 Transmission Transmission (Indeterminate) Faulty RUS01B3 affecting sector A in 1800 band. Spare part needed INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 22:11:30 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC408168 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G B Talkpool 7/17/2020 10:10 21:03:30 RBS RBS Fault (RUS failure) Faulty RUS12B5 spare will be replaced in the morning 07/18/2020 08:00AM INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/17/2020 11:36 19:37:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408267 HGA019 LEBRUN Nippes Ericsson 2G D Talkpool 7/17/2020 13:40 17:33:30 RBS RBS Fault (RUS failure) RUS01B8 is faulty. Spare part requested and not yet available for replacement INC408503 HDN150 TI FOND Centre Ericsson 2G D Talkpool 7/17/2020 18:40 12:33:30 Power Generator failure (Indeterminate) Sector will be back up with commercial power. INC408531 HDO373 CARREFOUR_LIBERTE Ouest Ericsson 3G D Talkpool 7/17/2020 21:07 10:06:30 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETR to be provided INC408530 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 7/17/2020 22:20 8:53:30 Power Generator failure (Indeterminate) Team is informed, ETA expired new ETA 7:20 AM INC408466 HDC304 SAINTE_CECILE Centre Ericsson 2G+3G D Talkpool 7/17/2020 22:20 8:53:30 RBS RBS Fault (Indeterminate) Team is informed, ETA expired new ETA is expected from team INC408544 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/17/2020 22:26 8:47:30 RBS RBS Fault (Indeterminate) No power issue found, TX team is informed, ETA not yet provided. INC408611 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Talkpool 7/18/2020 0:58 6:15:30 Dependent Affected by the power issue at the main site Affected by HDS318 INC408611 HDS357 BANANE Sud-Est Ericsson 2G D Talkpool 7/18/2020 0:58 6:15:30 Dependent Affected by the power issue at the main site Affected by HDS318 INC408611 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G D Talkpool 7/18/2020 0:58 6:15:30 Dependent Affected by the power issue at the main site Affected by HDS318 INC408611 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 7/18/2020 0:58 6:15:30 Dependent Affected by the power issue at the main site Affected by HDS361 INC408629 HGA004 ST_MICHEL_DU_SUD Nippes Ericsson 2G B Talkpool 7/18/2020 3:30 3:43:30 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETR to be provided INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 1:11:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 1:11:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408451 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 1:11:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408550 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 1:11:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC407901 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/18/2020 6:02 1:11:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC408391 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 7/17/2020 17:36 7/17/2020 20:56 3:20:00 4:00:00 Compliant Power Generator Failure (Overloaded) Actuator blocked due to an overloaded OK The actuator has been unblocked INC408447 HDS143 MERENCY Sud Ericsson 2G D Talkpool 7/17/2020 19:22 7/17/2020 22:03 2:41:00 4:00:00 Compliant Power Generator failure (Low Voltage) DC Low voltage due to lose contact on the Ash Card OK The contact has been well fixed to solve the issue INC408393 HDS033 CARREFOUR PINGOUIN/LAGOSSELINE Sud-Est Ericsson 3G D Talkpool 7/17/2020 17:48 7/17/2020 21:48 4:00:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate OK The last feedback is expected from BSS team INC408448 HDS009 CYVADIER Sud-Est Ericsson 2G+3G B Talkpool 7/17/2020 19:46 7/17/2020 23:29 3:43:00 4:00:00 Compliant RBS RBS Fault (IDB failure) Faulty IDB OK The faulty IDB has been replaced INC408395 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/17/2020 17:48 7/17/2020 19:00 1:12:00 4:00:00 Compliant Power Power Failure (Indeterminate) Speed sensor alarm, Magnetic pickup loose OK Team adjusted it, restarted the genset. INC408261 HDO495 TABARRE_MAYOR'S_OFFICE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/17/2020 16:47 7/17/2020 21:15 4:28:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Stopped for fuel Fuel Delivery Delay Refueling done, power team restarted the genset. INC408625 HAIDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/18/2020 2:30 7/18/2020 3:34 1:04:00 4:00:00 Compliant Power Power Failure (Indeterminate) Breaker tripped, over loaded OK The breaker was reset, reset alarm, genset restarted INC408402 HDC199 SAUT_DEAU_II Centre Ericsson 2G D Talkpool 7/17/2020 14:56 7/17/2020 20:11 5:15:00 4:00:00 Not Compliant Power Generator Failure (Underspeed) Underspeed alarm due to fuel filter dirty Need to be justified Fuel filter cleaned and the genset has been restarted INC408380 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/17/2020 17:10 7/17/2020 17:19 0:09:00 4:00:00 Compliant Power Generator failure (Fuel issue) Fuel tank empty OK 05 gallons of Fuel added INC408450 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 7/17/2020 19:50 7/18/2020 0:24 4:34:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil Pressure, rear seal OK 1 gal. of oil added. INC407892 HDC102 CHACHOU_HOTEL Artibonite Huawei 2G+3G+LTE D Talkpool 7/17/2020 11:55 7/18/2020 1:42 13:47:00 4:00:00 Not Compliant Power Generator failure (Radiator failure) Faulty Radiator. Need to be justified Faulty radiator replaced INC408433 HAIDO319 SOURCE_MATELAS Ouest Huawei 2G+3G+LTE A Talkpool 7/17/2020 21:04 7/18/2020 3:00 5:56:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Fail to start Need to be justified Team has restarted the genset manually INC408476 HDO338 BAS_SAINTART Ouest Huawei 2G+3G C Talkpool 7/17/2020 21:30 7/18/2020 2:15 4:45:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Not yet provided OK Low oil pressure, Engine oil insufficient1.5 gallons of oil have been added.. INC408511 HDC290 DAIGNAULT Artibonite Ericsson 2G D Talkpool 7/17/2020 19:30 7/18/2020 6:37 11:07:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Not yet provided Need to be justified Root cause and resolution details are expected from concerned team Cells Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC406691 HDO381 LEOGANE_DABORNE Ouest Ericsson 2G A Talkpool 7/14/2020 23:03 7/17/2020 21:43 70:40:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Faulty RUS Spare The faulty RUS has been replaced INC408568 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G C Talkpool 7/18/2020 0:30 7/18/2020 4:43 4:13:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate. Need to be justified Power reset applied on RUS and site has been reloaded. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Sat Jul 18 06:08:11 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Sat, 18 Jul 2020 12:08:11 +0000 Subject: [Rantt] [EXTERNAL] RE: NOC hourly report at 04:00 PM In-Reply-To: References: , Message-ID: Why is you team liating the hybrid as tesolved Moustafa ? All this false information and lack of follow up is unacceptable. Best Regards, John Ormonde +50937007221 -------- Original message -------- From: Moustafa Fouad Date: 17/07/2020 22:17 (GMT-05:00) To: John Ormonde , Haiti Noc , "'fibertt at tpmanagementsa.com'" , "'fon at tpmanagementsa.com'" , "'hpu.maintenance at tpmanagementsa.com'" , "'hpu_alarms at tpmanagementsa.com'" , "'msc at tpmanagementsa.com'" , "'powertt at tpmanagementsa.com'" , "'ran at tpmanagementsa.com'" , "'rantt at tpmanagementsa.com'" , "'tp.fo at tpmanagementsa.com'" , "'tp.imc.haiti at tpmanagementsa.com'" , "'tp.ran at tpmanagementsa.com'" , "'tp_tech at tpmanagementsa.com'" , Jithin J Singh , 'Astrid' , HAI_BO_Fuel at digicelgroup.com, astrid.argana at tpmanagementsa.com, Astrid Argana , Journal , Muhammad Irshad , Bernard Yacoub , Mackenzy.Boursiquot at tpmanagementsa.com, Sites Cc: Luigi Roy , Eng Teck Ng , HAI_Tech_Noc , Geoffrey Collins , Frantz Jean Baptiste , Jean Yvelt Marseille , Hai_Tech_O&M , Hai_SalesGM Subject: [EXTERNAL] RE: NOC hourly report at 04:00 PM Hello John For HDO 246 there was an issue in APA card , was Not available in Digicel Stock , However will re-confirm new status of spare parts for fixation of site Regarding HDC333 will plan emergency visit for site to verify the Problem Thanks Moustafa Fouad From: John Ormonde Sent: Friday, July 17, 2020 4:55 PM To: Haiti Noc ; 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; Journal ; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com; Sites Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M ; Hai_SalesGM Subject: Re: [Tp.fo] NOC hourly report at 04:00 PM Afternoon NOC, Gerry and Moustafa, HDO441: Report requested for this site in May 2020, never received. 4.8 Broadcrown genset with a high CPD of 12.5 and is repeatedly reported down for fuel before it?s due date with a missing delta of 200gls on many occasions. Full report from Talkpool and Security required. 490gls was delivered to this site on June 23th. Serious issues on this site. [cid:image001.jpg at 01D65C87.491A2980] HDC333: Epower not even reported as malfunctioning, it has to be visited and analyzed by TP hybrid team asap. It?s averaging less than 9 hours out of 24hrs on battery, communication is unstable and fuel sensor is malfunctioning, it was fueled on July 7th but level is increasing. It has consumed 200gls in 9 days and is supposed to be cycling with EDH also. Device Status RMS Status Genset Running Hour(H) Battery Running Hour(H) Fuel level end date (units) Date COMMENT HDC333 AUTO ONLINE 14.46 9.54 255.71 6/13/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 14.25 9.75 246.46 6/14/2020 CYCLING WITH EDH HDC333 AUTO ONLINE N/A N/A 931.37 6/15/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 1.79 22.21 908.51 6/16/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 14.2 9.8 209.83 6/17/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 14.34 9.66 201.67 6/18/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 14.25 9.75 189.59 6/19/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 14.42 9.58 177.48 6/20/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 14.1 9.9 165.29 6/21/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 14.75 9.25 154.17 6/22/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 14.22 9.78 142.85 6/23/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 14.63 9.37 134.32 6/24/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 14.36 9.64 122.95 6/25/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 14.5 9.5 109.47 6/26/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 14.46 9.54 100.21 6/27/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 14.46 9.54 88.45 6/28/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 18.15 5.85 75.19 6/29/2020 CYCLING WITH EDH HDC333 AUTO ONLINE N/A N/A 838.13 6/30/2020 CYCLING WITH EDH HDC333 AUTO ONLINE N/A N/A 799.68 7/1/2020 CYCLING WITH EDH HDC333 AUTO ONLINE N/A N/A 786.17 7/2/2020 CYCLING WITH EDH HDC333 AUTO ONLINE N/A N/A 271.25 7/3/2020 CYCLING WITH EDH HDC333 AUTO ONLINE N/A N/A 746.71 7/4/2020 CYCLING WITH EDH HDC333 AUTO ONLINE N/A N/A 240.71 7/5/2020 CYCLING WITH EDH HDC333 AUTO ONLINE N/A N/A 223.1 7/6/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 17.63 6.37 697.54 7/7/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 14.28 9.72 198.78 7/8/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 14.37 9.63 903.54 7/9/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 14.55 9.45 905.44 7/10/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 14.4 9.6 918.38 7/11/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 14.34 9.66 914.23 7/12/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 14.35 9.65 925.35 7/13/2020 CYCLING WITH EDH HDO246: Ascot reported as resolved and cycling by Talkpool, the RMS does not communicate the same. Issues on this site that need to be managed by Talkpool immediately also. See below; Site ID Site Name Region Zone Hybrid Model Hybrid Made Bo Responsible RMS Status Automation Status Performance OK / NOK Incident Date Incident Number Issue Type Supposed source of Issue Incident Status Planned Date Visit Date Closing Date Manual Defects E-Power received Spares Priority Tickets Details Spares Problem Detail Assigned Owner Notes Fuel sensor calibration Date of calibration check Spares Status HDO246 SARTHE PAP PAP HPU4 Ascot Abraham Edwige Online Auto OK 01/Jun/20 WO273698 BAU Equipment Resolved 02/Jun/20 02/Jun/20 02/Jun/20 Distilled water Site is in manual mode (Floating) Floating mode - Low Distilled water Pascal #N/A Floating mode - 10 gallons of distilled added HDO246 SARTHE PAP PAP HPU4 Ascot Abraham Edwige Online Auto NOK 19/Jun/20 WO281836 BAU Pending 20/Jun/20 20/Jun/20 Spares required(Fuel sensor) P2 Fule sensor and Apa Card Faulty Pascal Digicel APA Card and Fuel sensor need replacement NOK 27-Jun Not available at digicel HDO246 SARTHE PAP PAP HPU4 Ascot Abraham Edwige Online Auto OK 26/Jun/20 WO281836 BAU Resolved 27/Jun/20 27/Jun/20 27/Jun/20 Manual Mode Site is in manual mode Manual Mode - Unknown Pascal Talkpool Unit found on manual, set back on Auto HDO246 SARTHE PAP PAP HPU4 Ascot Abraham Edwige Online Auto OK 03/Jul/20 WO281836 BAU Resolved 04/Jul/20 04/Jul/20 04/Jul/20 Distilled water Site is in manual mode (Floating)/Batteries are not charging Low distilled water Jeff Talkpool Information to be provided [cid:image002.png at 01D65C87.491A2980] Best Regards, [cid:image003.jpg at 01D65C87.491A2980] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Sasoun Deronis > On Behalf Of Haiti Noc Sent: Friday, July 17, 2020 4:39 PM To: 'fibertt at tpmanagementsa.com' >; 'fon at tpmanagementsa.com' >; 'hpu.maintenance at tpmanagementsa.com' >; 'hpu_alarms at tpmanagementsa.com' >; 'msc at tpmanagementsa.com' >; 'powertt at tpmanagementsa.com' >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; 'tp.fo at tpmanagementsa.com' >; 'tp.imc.haiti at tpmanagementsa.com' >; 'tp.ran at tpmanagementsa.com' >; 'tp_tech at tpmanagementsa.com' >; Jithin J Singh >; 'Astrid' >; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana >; journal.ht at talkpool.com; Muhammad Irshad >; Bernard Yacoub >; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Hai_Tech_O&M >; Hai_SalesGM > Subject: NOC hourly report at 04:00 PM Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 4 1 11 16 32 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 19 4 0 0 20 ZTE 8 7 1 0 8 Huawei 4 4 4 1 4 Network 31 15 5 1 32 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 4 0 3 4 32 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 283:52:05 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 190:02:05 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 130:19:05 Power Generator Failure (Engine broken) Engine broken. Spare part collected and will arrive in the region on 07/17/2020. ETA: Not yet available INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 130:06:05 Power Generator Failure (Engine broken) Engine broken. Spare part collected and will arrive in the region on 07/17/2020. ETA: Not yet available INC406602 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/14/2020 14:18 74:16:05 Power Generator Failure (Engine Knocking ) Engine broken. Spare part collected and will arrive in the region on 07/17/2020. ETA: Not yet available INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 63:16:05 Power Power Failure (Solar System failure) The solar system has broken down due to bad weather in the region; The site should be back on the air with solar energy. INC407178 HDS317 MARGUERITTE_MARE_BRIOLE Sud-Est Ericsson 2G D Talkpool 7/15/2020 18:02 46:32:05 Power Power Failure (Indeterminate) team is working on site. INC394627 HAIDO137 DELMAS_2 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/15/2020 23:51 40:43:05 Power Power Failure (Indeterminate) Commercial power, Site will be up with EDH Power. INC407828 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D Talkpool 7/16/2020 17:37 22:57:05 Power Generator Failure (Faulty AVR) AVR is fault. Spare part not available in the region. More update will be sent on 07/17/2020. ETA: Not yet available INC407990 HDS259 LABORIEUX Sud Ericsson 2G D Talkpool 7/16/2020 23:54 16:40:05 Power Power Failure (Indeterminate) Heavy rain in the region, TP team cannot reach the site because of river flooded. INC408041 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/17/2020 2:26 14:08:05 Fuel Generator failure (Fuel issue) The portative genset is out of fuel. Talkpool team will refill it. ETA not provided yet INC408103 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool 7/17/2020 2:38 13:56:05 Power Power Failure (Indeterminate) Site suspected down for fuel. Fuel team has been informed while we are waiting for TP confirmation. INC408044 HDO398 DELATTE Ouest Ericsson 2G C Talkpool 7/17/2020 2:58 13:36:05 Power Generator failure (Battery Failure) Starter battery failure. Follow-up is ongoing by TP team to find out for a battery. ETR not provided yet. INC408044 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool 7/17/2020 2:58 13:36:05 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO398 INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 12:52:05 Power Generator Failure (Engine broken) Talkpool Break down the genset INC408056 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/17/2020 4:40 11:54:05 Power Power Failure (Indeterminate) AVR is fault. Spare part not available. ETR: Not yet available INC408056 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/17/2020 5:27 11:07:05 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS277 INC408088 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D O&M FUEL 7/17/2020 7:48 8:46:05 Fuel Generator failure (Fuel issue) Fuel team has been informed 7/17/2020 1:10 PM. ETR to be provided by them INC408147 HDC333 SAPATERRE Centre Ericsson 2G D O&M FUEL 7/17/2020 8:40 7:54:05 Fuel Generator failure (Fuel issue) Fuel team has been informed 7/16/2020 4:10 PM. ETR to be provided by them INC408192 HAIGA119 ROSEAUX_CITY Grande-Anse ZTE 2G+3G C Talkpool 7/17/2020 11:34 5:00:05 Power Power Failure (Indeterminate) Team is working on site. INC407892 HDC102 CHACHOU_HOTEL Artibonite Huawei 2G+3G+LTE B Talkpool 7/17/2020 11:55 4:39:05 Power Generator failure (Radiator failure) Faulty Radiator. Spare is awaiting INC408307 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 7/17/2020 12:30 4:04:05 Power Generator failure (Indeterminate) ETA expired . No feedback from TP Team INC408338 HDC304 SAINTE_CECILE Centre Ericsson 2G+3G D Talkpool 7/17/2020 13:01 3:33:05 Power Generator failure (Indeterminate) Team is already dispatched . ETA: 7:00 PM INC408338 HDC336 MADAME CY Centre Ericsson 2G+3G D Talkpool 7/17/2020 13:01 3:33:05 Dependent Affected by the power issue at the main site Affected by HDC304 INC408338 HDC337 LA SELLE_PERKIN Centre Ericsson 2G+3G D Talkpool 7/17/2020 13:01 3:33:05 Dependent Affected by the power issue at the main site Affected by HDC304 INC408325 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/17/2020 13:42 2:52:05 Transmission Transmission (Indeterminate) No power issue found, TX Team is already informed . ETA to be provided INC408212 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A O&M_FUEL 7/17/2020 13:57 2:37:05 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/17/2020 2:05 PM, ETR to be provided INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 1:50:05 Power Power Failure (Indeterminate) TP is not managing his team to reach the site. INC408402 HDC199 SAUT_DEAU_II Centre Ericsson 2G D Talkpool 7/17/2020 14:56 1:38:05 Power Generator failure (Indeterminate) Team is already dispatched. ETA to be provided INC408351 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 7/17/2020 15:38 0:56:05 Power Generator failure (Indeterminate) Team is already dispatched. ETA to be provided INC408406 HAIDO051 MORNE_BRUN Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/17/2020 15:40 0:54:05 Power Power Failure (Indeterminate) Team has been informed, ETA 4:30 PM INC408417 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/17/2020 15:56 0:38:05 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Name: image004.jpg Type: image/jpeg Size: 10377 bytes Desc: image004.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 18 06:54:37 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 18 Jul 2020 12:54:37 +0000 Subject: [Rantt] NOC hourly report at 08:00 AM Message-ID: Hello All, Received the NOC hourly report done at 08:00 AM Sites off air by Class Class A B C D Total Total 9 6 12 23 50 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 26 7 0 0 33 ZTE 13 11 4 0 13 Huawei 4 4 4 0 4 Network 43 22 8 0 50 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 6 0 10 7 50 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 300:11:43 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 206:21:43 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 146:38:43 Power Generator Failure (Engine broken) Engine broken. Team is on the site with the new genset. The swapping cannot be performed due to an heavy rain. Update expected from them INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 146:25:43 Power Generator Failure (Engine broken) Engine broken. Spare part collected the genset is on the way. the swapping will performed tomorrow morning (07/18/2020) INC406602 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/14/2020 14:18 90:35:43 Power Generator Failure (Engine Knocking ) Engine broken. Spare part collected the genset is on the way. the swapping will performed tomorrow morning (07/18/2020) INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 79:35:43 Power Power Failure (Solar System failure) The solar system has broken down due to bad weather in the region; The site should be back on the air with solar energy. INC394627 HAIDO137 DELMAS_2 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/15/2020 23:51 57:02:43 Power Power Failure (Indeterminate) Commercial power, Site will be up with EDH Power. INC407828 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D Talkpool 7/16/2020 17:37 39:16:43 Power Generator Failure (Faulty AVR) AVR is fault. Spare part not available in the region. ETR: Not yet available INC407990 HDS259 LABORIEUX Sud Ericsson 2G D Talkpool 7/16/2020 23:54 32:59:43 Power Power Failure (Indeterminate) Due to river to cross to attend the site, TP team cannot reach the site because of river flooded. INC408041 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/17/2020 2:26 30:27:43 Power Generator failure (Fuel issue) The portative genset is out of fuel. Talkpool team will have to refill it. ETA not provided yet INC408103 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool 7/17/2020 2:38 30:15:43 Power Power Failure (Indeterminate) Site out of fuel. Talkpool team will have to refill it. ETA not provided yet INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 29:11:43 Power Generator Failure (Engine broken) Talkpool Break down the genset , ETR to be provide by them INC408056 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/17/2020 4:40 28:13:43 Power Power Failure (Dynamo faulty) Dynamo faulty. ETR to be provided INC408056 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/17/2020 5:27 27:26:43 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS277 INC408088 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D O&M FUEL 7/17/2020 7:48 25:05:43 Fuel Generator failure (Fuel issue) Fuel theft suspected . Refueling is expected to be done after investigation by Security Team INC408147 HDC333 SAPATERRE Centre Ericsson 2G D O&M FUEL 7/17/2020 8:40 24:13:43 Fuel Generator failure (Fuel issue) Fuel team has been informed 7/16/2020 4:10PM. ETR to be provided by them INC408325 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/17/2020 13:42 19:11:43 Transmission Transmission (RAU failure) Faulty RAU .Spare requested. INC408212 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A O&M_FUEL 7/17/2020 13:57 18:56:43 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/17/2020 2:05 PM, ETR to be provided INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 18:09:43 Power Generator Failure (Injection pump failure) Fuel injector and Priming pump issue. ETR to be provided INC408417 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/17/2020 15:56 16:57:43 Power Generator failure (Fuel issue) Backup genset is out of fuel. TP to provide an ETR. INC408509 HDO267 IBOLELE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/17/2020 19:18 13:35:43 Power Power Failure (Indeterminate) Team is waiting for access INC405427 HAIDS111 COLLEGE_HORACE Sud ZTE 2G+3G+LTE A Talkpool 7/17/2020 19:42 13:11:43 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS114 INC405427 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 7/17/2020 19:42 13:11:43 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS114 INC408523 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 7/17/2020 20:10 12:43:43 Power Power Failure (Indeterminate) Team cannot provide update. INC408524 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C uel te 7/17/2020 20:34 12:19:43 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/18/2020 at 08h00 AM. ETR to be provided. INC408532 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/17/2020 20:58 11:55:43 Power Generator failure (Indeterminate) Site will be back up with commercial power INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 11:53:43 Power Generator failure (Indeterminate) Water pump faulty, spare requested, follow up is ongoing. INC408486 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/17/2020 22:16 10:37:43 Fuel Generator failure (Fuel issue) Fuel issue reported INC408555 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/17/2020 23:14 9:39:43 Power Generator failure (Indeterminate) ETA expired , new ETA to be provide INC408494 HGA025 SALAGNAC Nippes Ericsson 3G A Talkpool 7/17/2020 23:42 9:11:43 Transmission Transmission (Link failure) A NPU faulty at SDH014 and configuration missing. Talkpool TX team requested Digicel TX assistance. Follow up is ongoing INC408494 HGA011 ANSE_A_VEAU Nippes Ericsson 3G B Talkpool 7/17/2020 23:42 9:11:43 Transmission Transmission (Link failure) A NPU faulty at SDH014 and configuration missing. Talkpool TX team requested Digicel TX assistance. Follow up is ongoing INC408494 HGA014 AZILE Nippes Ericsson 3G A Talkpool 7/17/2020 23:42 9:11:43 Transmission Transmission (Link failure) A NPU faulty at SDH014 and configuration missing. Talkpool TX team requested Digicel TX assistance. Follow up is ongoing INC408494 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 7/17/2020 23:42 9:11:43 Transmission Transmission (Link failure) A NPU faulty at SDH014 and configuration missing. Talkpool TX team requested Digicel TX assistance. Follow up is ongoing INC408494 HGA013 PT_TROU_NIPPES Nippes Ericsson 3G B Talkpool 7/17/2020 23:42 9:11:43 Transmission Transmission (Link failure) A NPU faulty at SDH014 and configuration missing. Talkpool TX team requested Digicel TX assistance. Follow up is ongoing INC408494 HGA049 SAINTE_CROIX Nippes Ericsson 2G D Talkpool 7/17/2020 23:42 9:11:43 Transmission Transmission (Link failure) A NPU faulty at SDH014 and configuration missing. Talkpool TX team requested Digicel TX assistance. Follow up is ongoing INC408611 HDS318 DELIA Sud-Est Ericsson 2G D Talkpool 7/18/2020 0:58 7:55:43 Power Power Failure (Indeterminate) The site is suspected sabotaged. Team is awaiting and will arrive on the site for confirmation. ETA: Not yet available INC408611 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 7/18/2020 0:58 7:55:43 Dependent Affected by the power issue at the main site Affected by HDS318 INC408611 HDS360 PICHON Sud-Est Ericsson 2G D Talkpool 7/18/2020 0:58 7:55:43 Dependent Affected by the power issue at the main site Affected by HDS318 INC408611 HDS351 ANSE_A_PITRE Sud-Est Ericsson 3G B Talkpool 7/18/2020 0:58 7:55:43 Dependent Affected by the power issue at the main site Affected by HDS318 INC408616 HDO418 MAROSE Ouest Ericsson 2G D O&M_Fuel 7/18/2020 1:46 7:07:43 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/18/2020 at 05h07 AM. Feedback expected from them INC408619 HAIGA149 PELIGRIN Grande-Anse ZTE 2G+3G C Talkpool 7/18/2020 2:04 6:49:43 Power Power Failure (Head cylinder) Water leakage in the Head Cylinder. ETR to be provided INC408620 HAIDS235 BEAULIEU Sud ZTE 2G+3G A Talkpool 7/18/2020 2:09 6:44:43 Power Power Failure (Indeterminate) Due to heavy rain the region, the intervention will be delayed. New ETA: 9h00 AM. INC408621 HDS008 MONCHIL Sud-Est Ericsson 2G A Talkpool 7/18/2020 2:18 6:35:43 Power Power Failure (Indeterminate) Team is on the site for corrective INC408592 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/18/2020 4:58 3:55:43 Power Generator failure (Indeterminate) Portable genset is out of fuel, follow up is ongoing by TP. INC407477 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/18/2020 6:02 2:51:43 Power Power Failure (Solar System failure) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC408580 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G C Talkpool 7/18/2020 6:05 2:48:43 Transmission Transmission (Indeterminate) Team is informed, ETA to be provided. INC408081 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/18/2020 6:06 2:47:43 Power Power Failure (Solar System failure) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC408081 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/18/2020 6:06 2:47:43 Dependent Affected by the power issue at the main site Affected by HDC318 INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/18/2020 6:15 2:38:43 Power Power Failure (Indeterminate) Team is waiting for access INC408701 HAIGA135 VALENCIENNE Grande-Anse ZTE 2G D Talkpool 7/18/2020 7:02 1:51:43 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 10:50AM. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 18 08:35:19 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 18 Jul 2020 14:35:19 +0000 Subject: [Rantt] NOC hourly report at 10:00 AM Message-ID: Hello All, Received the NOC hourly report done at 10:00 AM Sites off air by Class Class A B C D Total Total 5 5 12 24 46 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 27 9 0 0 35 ZTE 9 7 2 0 9 Huawei 2 2 2 0 2 Network 38 18 4 0 46 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 28 5 0 8 5 46 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 301:51:57 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 208:01:57 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 148:05:57 Power Generator Failure (Engine broken) Engine broken. Spare part collected the genset is on the way. the swapping will performed tomorrow morning (07/18/2020) INC406602 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/14/2020 14:18 92:15:57 Power Generator Failure (Engine Knocking ) Engine broken. Spare part collected the genset is on the way. the swapping will performed tomorrow morning (07/18/2020) INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 81:15:57 Power Power Failure (Solar System failure) The solar system has broken down due to bad weather in the region; The site should be back on the air with solar energy. INC394627 HAIDO137 DELMAS_2 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/15/2020 23:51 58:42:57 Power Power Failure (Indeterminate) Commercial power, Site will be up with EDH Power. INC407828 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D Talkpool 7/16/2020 17:37 40:56:57 Power Generator Failure (Faulty AVR) AVR is fault. Spare part not available in the region. ETR: Not yet available INC407990 HDS259 LABORIEUX Sud Ericsson 2G D Talkpool 7/16/2020 23:54 34:39:57 Power Power Failure (Indeterminate) Team cannot provide update. INC408041 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/17/2020 2:26 32:07:57 Power Generator failure (Fuel issue) The portative genset is out of fuel. Talkpool team will have to refill it. ETA not provided yet INC408103 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool 7/17/2020 2:38 31:55:57 Power Power Failure (Indeterminate) Site out of fuel. Talkpool team will have to refill it. ETA not provided yet INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 30:51:57 Power Generator Failure (Engine broken) Talkpool Break down the genset , ETR to be provide by them INC408056 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/17/2020 4:40 29:53:57 Power Power Failure (Dynamo faulty) Dynamo faulty. ETR to be provided INC408056 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/17/2020 5:27 29:06:57 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS277 INC408088 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D O&M FUEL 7/17/2020 7:48 26:45:57 Fuel Generator failure (Fuel issue) Fuel theft suspected . Refueling is expected to be done after investigation by Security Team INC408325 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/17/2020 13:42 20:51:57 Transmission Transmission (RAU failure) Faulty RAU .Spare requested. INC408212 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A O&M_FUEL 7/17/2020 13:57 20:36:57 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/17/2020 2:05 PM, ETR to be provided INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 19:49:57 Power Generator Failure (Injection pump failure) Fuel injector and Priming pump issue. ETR to be provided INC408417 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/17/2020 15:56 18:37:57 Power Generator failure (Fuel issue) Backup genset is out of fuel. TP to provide an ETR. INC408503 HDN150 TI FOND Centre Ericsson 3G D Talkpool 7/17/2020 18:40 15:53:57 Power Generator failure (Indeterminate) Site will be back up with commercial power. INC408523 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 7/17/2020 20:10 14:23:57 Power Power Failure (Indeterminate) Team cannot provide update. INC408524 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C O&M_Fuel 7/17/2020 20:34 13:59:57 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/18/2020 at 08h00 AM. ETR to be provided. INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 13:33:57 Power Generator failure (Indeterminate) Water pump faulty, spare requested, follow up is ongoing. INC408486 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE B O&M_FUEL 7/17/2020 22:16 12:17:57 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/18/2020 08:50 AM, ETR to be provided INC408555 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/17/2020 23:14 11:19:57 Power Generator failure (Indeterminate) ETA expired , new ETA not yet provide INC408494 HGA025 SALAGNAC Nippes Ericsson 3G A Talkpool 7/17/2020 23:42 10:51:57 Transmission Transmission (Link failure) NPU replaced at SDH014. Talkpool TX team is still working with Digicel team to recover the 3G sites INC408494 HGA011 ANSE_A_VEAU Nippes Ericsson 3G B Talkpool 7/17/2020 23:42 10:51:57 Transmission Transmission (Link failure) NPU replaced at SDH014. Talkpool TX team is still working with Digicel team to recover the 3G sites INC408494 HGA014 AZILE Nippes Ericsson 3G A Talkpool 7/17/2020 23:42 10:51:57 Transmission Transmission (Link failure) NPU replaced at SDH014. Talkpool TX team is still working with Digicel team to recover the 3G sites INC408494 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 7/17/2020 23:42 10:51:57 Transmission Transmission (Link failure) NPU replaced at SDH014. Talkpool TX team is still working with Digicel team to recover the 3G sites INC408494 HGA013 PT_TROU_NIPPES Nippes Ericsson 3G B Talkpool 7/17/2020 23:42 10:51:57 Transmission Transmission (Link failure) NPU replaced at SDH014. Talkpool TX team is still working with Digicel team to recover the 3G sites INC408611 HDS318 DELIA Sud-Est Ericsson 2G D Talkpool 7/18/2020 0:58 9:35:57 Power Power Failure (Indeterminate) The site is suspected sabotaged, waiting for pictures to confirm. More update will be share once available. INC408611 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 7/18/2020 0:58 9:35:57 Dependent Affected by the power issue at the main site Affected by HDS318 INC408611 HDS360 PICHON Sud-Est Ericsson 2G D Talkpool 7/18/2020 0:58 9:35:57 Dependent Affected by the power issue at the main site Affected by HDS318 INC408611 HDS351 ANSE_A_PITRE Sud-Est Ericsson 3G B Talkpool 7/18/2020 0:58 9:35:57 Dependent Affected by the power issue at the main site Affected by HDS318 INC408616 HDO418 MAROSE Ouest Ericsson 2G D O&M_Fuel 7/18/2020 1:46 8:47:57 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/18/2020 at 05h07 AM. Feedback expected from them INC408621 HDS008 MONCHIL Sud-Est Ericsson 2G A Talkpool 7/18/2020 2:18 8:15:57 Power Power Failure (Indeterminate) Team is on the site for corrective INC408592 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/18/2020 4:58 5:35:57 Power Generator failure (Indeterminate) Portable genset is out of fuel, follow up is ongoing by TP. INC407477 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/18/2020 6:02 4:31:57 Power Power Failure (Solar System failure) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC408580 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G C Talkpool 7/18/2020 6:05 4:28:57 Power Generator failure (Indeterminate) Portable genset is out of fuel, follow up is ongoing by TP. INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/18/2020 6:06 4:27:57 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408081 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/18/2020 6:06 4:27:57 Power Power Failure (Solar System failure) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC408081 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/18/2020 6:06 4:27:57 Dependent Affected by the power issue at the main site Affected by HDC318 INC408635 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/18/2020 6:06 4:27:57 Power Power Failure (Solar System failure) Solar system failed. Site will be back on air when the batteries get charged with solar energy INC408701 HAIGA135 VALENCIENNE Grande-Anse ZTE 2G D Talkpool 7/18/2020 7:02 3:31:57 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 10:50AM. INC408658 HAIDN005 GABEL Nord ZTE 2G+3G+LTE B Talkpool 7/18/2020 8:38 1:55:57 Power Generator failure (Indeterminate) Team is informed , ETA 10:00AM INC408660 HDC150 ANSE_ROUGE Artibonite Ericsson 2G+3G C Talkpool 7/18/2020 8:50 1:43:57 Power Generator failure (Indeterminate) Team is informed , ETA not yet provide INC408674 HDS358 BAUDARY Sud-Est Ericsson 2G D Talkpool 7/18/2020 9:42 0:51:57 Power Power Failure (Indeterminate) Team has been informed, ETA to be provided. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 18 08:37:19 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 18 Jul 2020 14:37:19 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (10:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 10:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 849:10:44 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 723:13:44 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC391206 HDO314 CAZALE Ouest Ericsson 2G C Talkpool 7/10/2020 9:05 193:31:44 Power Power Failure (E-power system fail) HPU can't supply 2601 Cabinet , Swapping needed. Follow up is ongoing by Digicel RAN team INC407050 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/15/2020 13:42 68:54:44 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC408032 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/17/2020 4:46 29:50:44 RBS RBS Fault (Indeterminate) TP cannot provide any update. INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 28:30:44 Transmission Transmission (Indeterminate) Faulty RUS01B3 affecting sector A in 1800 band. Spare part needed INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 25:34:44 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC408168 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G B Talkpool 7/17/2020 10:10 24:26:44 RBS RBS Fault (RUS failure) Faulty RUS12B5 spare will be replaced in the morning 07/18/2020 08:00AM INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/17/2020 11:36 23:00:44 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408267 HGA019 LEBRUN Nippes Ericsson 2G D Talkpool 7/17/2020 13:40 20:56:44 RBS RBS Fault (RUS failure) RUS01B8 is faulty. Spare part requested and not yet available for replacement INC408503 HDN150 TI FOND Centre Ericsson 2G D Talkpool 7/17/2020 18:40 15:56:44 Power Generator failure (Indeterminate) Sector will be back up with commercial power. INC408531 HDO373 CARREFOUR_LIBERTE Ouest Ericsson 3G D Talkpool 7/17/2020 21:07 13:29:44 RBS RBS Fault (Indeterminate) Team has been informed, team cannot provide update. INC408466 HDC304 SAINTE_CECILE Centre Ericsson 2G D Talkpool 7/17/2020 22:20 12:16:44 RBS RBS Fault (Indeterminate) Team working on site INC408544 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/17/2020 22:26 12:10:44 RBS RBS Fault (Indeterminate) Team working on site INC408611 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Talkpool 7/18/2020 0:58 9:38:44 Dependent Affected by the power issue at the main site Affected by HDS318 INC408611 HDS357 BANANE Sud-Est Ericsson 2G D Talkpool 7/18/2020 0:58 9:38:44 Dependent Affected by the power issue at the main site Affected by HDS318 INC408611 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G D Talkpool 7/18/2020 0:58 9:38:44 Dependent Affected by the power issue at the main site Affected by HDS318 INC408629 HGA004 ST_MICHEL_DU_SUD Nippes Ericsson 2G B Talkpool 7/18/2020 3:30 7:06:44 RBS RBS Fault (Indeterminate) Team has been informed, ETA expired more update is expected from team. INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 4:34:44 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 4:34:44 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408451 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 4:34:44 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408550 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 4:34:44 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC407901 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/18/2020 6:02 4:34:44 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 18 09:51:21 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 18 Jul 2020 15:51:21 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 3 5 11 22 41 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 24 7 0 0 31 ZTE 7 6 1 0 7 Huawei 3 3 3 0 3 Network 34 16 4 0 41 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 6 0 7 6 41 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 303:06:16 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 209:16:16 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 149:20:16 Power Generator Failure (Engine broken) Engine broken. Spare part collected the genset is on the way. the swapping will performed tomorrow morning (07/18/2020) INC406602 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/14/2020 14:18 93:30:16 Power Generator Failure (Engine Knocking ) Engine broken. Spare part collected the genset is on the way. the swapping will performed tomorrow morning (07/18/2020) INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 82:30:16 Power Power Failure (Solar System failure) The solar system has broken down due to bad weather in the region; The site should be back on the air with solar energy. INC394627 HAIDO137 DELMAS_2 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/15/2020 23:51 59:57:16 Power Power Failure (Indeterminate) Commercial power, Site will be up with EDH Power. INC407828 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D Talkpool 7/16/2020 17:37 42:11:16 Power Generator Failure (Faulty AVR) AVR is fault. Spare part not available in the region. ETR: Not yet available INC407990 HDS259 LABORIEUX Sud Ericsson 2G D Talkpool 7/16/2020 23:54 35:54:16 Power Power Failure (Indeterminate) Team is working on site. INC408041 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/17/2020 2:26 33:22:16 Power Generator failure (Fuel issue) Team is working on site. INC408103 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D O&M_Fuel 7/17/2020 2:38 33:10:16 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/18/2020 at 10h15 AM. ETR to be provided. INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 32:06:16 Power Generator Failure (Engine broken) Talkpool Break down the genset , ETR to be provide by them INC408056 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/17/2020 4:40 31:08:16 Power Power Failure (Dynamo faulty) Dynamo faulty. ETR to be provided INC408056 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/17/2020 5:27 30:21:16 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS277 INC408088 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D O&M FUEL 7/17/2020 7:48 28:00:16 Fuel Generator failure (Fuel issue) Fuel theft suspected . Refueling is expected to be done after investigation by Security Team INC408325 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/17/2020 13:42 22:06:16 Transmission Transmission (RAU failure) Faulty RAU .Spare requested. INC408212 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A O&M_FUEL 7/17/2020 13:57 21:51:16 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/17/2020 2:05 PM, ETR to be provided INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 21:04:16 Power Generator Failure (Injection pump failure) Fuel injector and Priming pump issue. ETR to be provided INC408417 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/17/2020 15:56 19:52:16 Power Generator failure (Fuel issue) Team is on site. INC408503 HDN150 TI FOND Centre Ericsson 3G D Talkpool 7/17/2020 18:40 17:08:16 Power Generator failure (Indeterminate) Site will be back up with commercial power. INC408523 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 7/17/2020 20:10 15:38:16 Power Power Failure (Indeterminate) Team cannot provide update. INC408524 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C O&M_Fuel 7/17/2020 20:34 15:14:16 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/18/2020 at 08h00 AM. ETR to be provided. INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 14:48:16 Power Generator failure (Water Pump Issue) Water pump faulty, spare requested, follow up is ongoing. INC408486 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE B O&M_FUEL 7/17/2020 22:16 13:32:16 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/18/2020 08:50 AM, ETR to be provided INC408494 HGA011 ANSE_A_VEAU Nippes Ericsson 3G B Talkpool 7/17/2020 23:42 12:06:16 Transmission Transmission (Link failure) NPU replaced at SDH014. Talkpool TX team is still working with Digicel team to recover the 3G sites INC408494 HGA014 AZILE Nippes Ericsson 3G A Talkpool 7/17/2020 23:42 12:06:16 Transmission Transmission (Link failure) NPU replaced at SDH014. Talkpool TX team is still working with Digicel team to recover the 3G sites INC408494 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 7/17/2020 23:42 12:06:16 Transmission Transmission (Link failure) NPU replaced at SDH014. Talkpool TX team is still working with Digicel team to recover the 3G sites INC408494 HGA013 PT_TROU_NIPPES Nippes Ericsson 3G B Talkpool 7/17/2020 23:42 12:06:16 Transmission Transmission (Link failure) NPU replaced at SDH014. Talkpool TX team is still working with Digicel team to recover the 3G sites INC408611 HDS318 DELIA Sud-Est Ericsson 2G D Talkpool 7/18/2020 0:58 10:50:16 Power Power Failure (Indeterminate) The site is suspected sabotaged, waiting for pictures to confirm. More update will be share once available. INC408611 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 7/18/2020 0:58 10:50:16 Dependent Affected by the power issue at the main site Affected by HDS318 INC408611 HDS360 PICHON Sud-Est Ericsson 2G D Talkpool 7/18/2020 0:58 10:50:16 Dependent Affected by the power issue at the main site Affected by HDS318 INC408611 HDS351 ANSE_A_PITRE Sud-Est Ericsson 3G B Talkpool 7/18/2020 0:58 10:50:16 Dependent Affected by the power issue at the main site Affected by HDS318 INC408616 HDO418 MAROSE Ouest Ericsson 2G D O&M_Fuel 7/18/2020 1:46 10:02:16 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/18/2020 at 05h07 AM. ETA 12:00PM. INC408592 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/18/2020 4:58 6:50:16 Power Generator failure (Indeterminate) Portable genset is out of fuel, follow up is ongoing by TP. INC408580 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G C Talkpool 7/18/2020 6:05 5:43:16 Power Generator failure (Indeterminate) Portable genset is out of fuel, follow up is ongoing by TP. INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/18/2020 6:06 5:42:16 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408662 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/18/2020 8:54 2:54:16 Power Generator failure (Indeterminate) Team is informed , ETA 11:40AM INC408727 HDN252 ST_MALLON Nord Ericsson 2G D Talkpool 7/18/2020 9:38 2:10:16 Power Generator failure (Indeterminate) Team is informed , ETA 11:30AM INC408727 HDN241 BAHON Nord Ericsson 2G D Talkpool 7/18/2020 9:38 2:10:16 Dependent Affected by the power issue at the main site Attached to HDN252 INC408727 HDN316 PARISSIEN Nord Ericsson 2G D Talkpool 7/18/2020 9:38 2:10:16 Dependent Affected by the power issue at the main site Attached to HDN252 INC408674 HDS358 BAUDARY Sud-Est Ericsson 2G D Talkpool 7/18/2020 9:42 2:06:16 Power Power Failure (Indeterminate) Battery starter issue, follow up is ongoing by TP team. More update will be share once available. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/18/2020 9:59 1:49:16 Power Power Failure (Indeterminate) Team is working on the site Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 18 10:55:22 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 18 Jul 2020 16:55:22 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 851:28:58 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 725:31:58 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC391206 HDO314 CAZALE Ouest Ericsson 2G C Talkpool 7/10/2020 9:05 195:49:58 Power Power Failure (E-power system fail) HPU can't supply 2601 Cabinet , Swapping needed. Follow up is ongoing by Digicel RAN team INC407050 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/15/2020 13:42 71:12:58 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 30:48:58 Transmission Transmission (Indeterminate) Faulty RUS01B3 affecting sector A in 1800 band. Spare part needed INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 27:52:58 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC408168 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G B Talkpool 7/17/2020 10:10 26:44:58 RBS RBS Fault (RUS failure) Faulty RUS12B5 spare will be replaced in the morning 07/18/2020 08:00AM INC408267 HGA019 LEBRUN Nippes Ericsson 2G D Talkpool 7/17/2020 13:40 23:14:58 RBS RBS Fault (RUS failure) RUS01B8 is faulty. Spare part requested and not yet available for replacement INC408503 HDN150 TI FOND Centre Ericsson 2G D Talkpool 7/17/2020 18:40 18:14:58 Power Generator failure (Indeterminate) Sector will be back up with commercial power. INC408531 HDO373 CARREFOUR_LIBERTE Ouest Ericsson 3G D Talkpool 7/17/2020 21:07 15:47:58 RBS RBS Fault (Indeterminate) Team has been informed, team cannot provide update. INC408544 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/17/2020 22:26 14:28:58 RBS RBS Fault (Indeterminate) Team working on site INC408611 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Talkpool 7/18/2020 0:58 11:56:58 Dependent Affected by the power issue at the main site Affected by HDS318 INC408611 HDS357 BANANE Sud-Est Ericsson 2G D Talkpool 7/18/2020 0:58 11:56:58 Dependent Affected by the power issue at the main site Affected by HDS318 INC408611 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G D Talkpool 7/18/2020 0:58 11:56:58 Dependent Affected by the power issue at the main site Affected by HDS318 INC408611 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 7/18/2020 0:58 11:56:58 Dependent Affected by the power issue at the main site Affected by HDs318 INC408629 HGA004 ST_MICHEL_DU_SUD Nippes Ericsson 2G B Talkpool 7/18/2020 3:30 9:24:58 RBS RBS Fault (DUG Failure) Faulty DUG, spare needed. ETR cannot be provided. INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 6:52:58 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 6:52:58 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408451 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 6:52:58 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408550 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 6:52:58 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC407901 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/18/2020 6:02 6:52:58 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC407477 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/18/2020 6:02 6:52:58 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408081 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/18/2020 6:06 6:48:58 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408716 HDO378 CHATULEY Ouest Ericsson 2G A Talkpool 7/18/2020 8:30 4:24:58 Power Power Failure (Indeterminate) Power team has been requested, team is working on site. INC408147 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 7/18/2020 10:40 2:14:58 RBS RBS Fault (Indeterminate) Team is informed , ETA to be provide Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 18 12:36:40 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 18 Jul 2020 18:36:40 +0000 Subject: [Rantt] NOC hourly report at 2:00 PM Message-ID: Hello All, Received the NOC hourly report done at 2:00 PM Sites off air by Class Class A B C D Total Total 8 4 7 12 31 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 6 5 0 27 ZTE 1 1 1 0 1 Huawei 3 3 3 0 3 Network 20 10 9 0 31 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 9 2 0 8 12 31 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 853:04:15 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 305:48:15 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 211:58:15 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC394627 HAIDO137 DELMAS_2 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/15/2020 23:51 62:39:15 Power Power Failure (Indeterminate) Commercial power, Site will be up with EDH Power. INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 34:48:15 Power Generator Failure (Engine broken) Talkpool Break down the genset , ETR to be provide by them INC408088 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D O&M FUEL 7/17/2020 7:48 30:42:15 Fuel Generator failure (Fuel issue) Fuel theft suspected . Refueling is expected to be done after investigation by Security Team INC408267 HGA019 LEBRUN Nippes Ericsson 2G D Talkpool 7/17/2020 13:40 24:50:15 RBS RBS Fault (RUS failure) RUS01B8 is faulty. Spare part requested and not yet available for replacement INC408325 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/17/2020 13:42 24:48:15 Transmission Transmission (RAU failure) Faulty RAU .Spare requested. INC408212 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/17/2020 13:57 24:33:15 Power Power Failure (Indeterminate) After refueling, Hybrid team is requested. ETA not yet available INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 17:30:15 Power Generator failure (Water Pump Issue) Water pump faulty, spare requested, follow up is ongoing. INC408531 HDO373 CARREFOUR_LIBERTE Ouest Ericsson 3G D Talkpool 7/17/2020 21:07 17:23:15 RBS RBS Fault (Indeterminate) Team will check the after work at SDH014, ETA to be provided. INC408486 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE B O&M_FUEL 7/17/2020 22:16 16:14:15 Fuel Generator failure (Sabotage) Fuel has been stolen on site. Fuel team is organizing a fuel rescue. ETA not yet available INC408611 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Talkpool 7/18/2020 0:58 13:32:15 Dependent Affected by the power issue at the main site Affected by HDS318 INC408611 HDS357 BANANE Sud-Est Ericsson 2G D Talkpool 7/18/2020 0:58 13:32:15 Dependent Affected by the power issue at the main site Affected by HDS318 INC408611 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G D Talkpool 7/18/2020 0:58 13:32:15 Dependent Affected by the power issue at the main site Affected by HDS318 INC408629 HGA004 ST_MICHEL_DU_SUD Nippes Ericsson 2G B Talkpool 7/18/2020 3:30 11:00:15 RBS RBS Fault (DUG Failure) Faulty DUG, spare needed. ETR cannot be provided. INC408592 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/18/2020 4:58 9:32:15 Power Generator failure (Indeterminate) Portable genset is out of fuel, follow up is ongoing by T for refueling INC408580 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G C Talkpool 7/18/2020 6:05 8:25:15 Power Generator failure (Indeterminate) Portable genset is out of fuel, follow up is ongoing by T for refueling INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/18/2020 9:59 4:31:15 Power Power Failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408747 HDC200 HINCHE_RESOLY Centre Ericsson 3G+LTE A Talkpool 7/18/2020 11:15 3:15:15 Transmission Transmission (Indeterminate) Team still working on site INC408747 HDC215 HINCHE_AVIATION Centre Ericsson 3G+LTE B Talkpool 7/18/2020 11:15 3:15:15 Dependent Affected by the Transmission issue at the main site Affected by both router issue at HDC200 and HDC211 INC408747 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G+LTE A Talkpool 7/18/2020 11:15 3:15:15 Dependent Affected by the Transmission issue at the main site Affected by both router issue at HDC200 and HDC211 INC408747 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 3G C Talkpool 7/18/2020 11:15 3:15:15 Dependent Affected by the Transmission issue at the main site Affected by both router issue at HDC200 and HDC211 INC408747 HDC211 MIREBALAIS Centre Ericsson 3G+LTE A Talkpool 7/18/2020 11:15 3:15:15 Dependent Affected by the Transmission issue at the main site Affected by both router issue at HDC200 and HDC211 INC408747 HDC216 CROIX DE FER Centre Ericsson 3G C Talkpool 7/18/2020 11:15 3:15:15 Dependent Affected by the Transmission issue at the main site Affected by both router issue at HDC200 and HDC211 INC408747 HDC201 MONT_CARMEL Centre Ericsson 3G A Talkpool 7/18/2020 11:15 3:15:15 Dependent Affected by the Transmission issue at the main site Affected by both router issue at HDC200 and HDC211 INC408747 HDC221 LASCAHOBAS_II Centre Ericsson 3G C Talkpool 7/18/2020 11:15 3:15:15 Dependent Affected by the Transmission issue at the main site Affected by both router issue at HDC200 and HDC211 INC408747 HDC204 BELLADERE Centre Ericsson 3G+LTE A Talkpool 7/18/2020 11:15 3:15:15 Dependent Affected by the Transmission issue at the main site Affected by both router issue at HDC200 and HDC211 INC408752 HDC279 RAC_ORANGE Artibonite Ericsson 2G D Talkpool 7/18/2020 11:22 3:08:15 Power Generator failure (Indeterminate) Team working on site INC408752 HDN269 BOIS LAURENCE Nord-Est Ericsson 2G D Talkpool 7/18/2020 11:22 3:08:15 Dependent Affected by the power issue at the main site Attached to HDC279 INC408768 HDN276 PETIT_BOURG Nord Ericsson 2G C Talkpool 7/18/2020 12:54 1:36:15 Power Generator failure (Indeterminate) Team is informed , ETA 4:15PM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 18 12:39:07 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 18 Jul 2020 18:39:07 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (2:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 2:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 853:12:38 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 727:15:38 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC391206 HDO314 CAZALE Ouest Ericsson 2G C Talkpool 7/10/2020 9:05 197:33:38 Power Power Failure (E-power system fail) HPU can't supply 2601 Cabinet , Swapping needed. Follow up is ongoing by Digicel RAN team INC407050 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/15/2020 13:42 72:56:38 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 32:32:38 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting sector A in 1800 band. Spare part needed INC408168 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G B Talkpool 7/17/2020 10:10 28:28:38 RBS RBS Fault (RUS failure) Faulty RUS12B5 spare will be replaced in the morning 07/18/2020 08:00AM INC408267 HGA019 LEBRUN Nippes Ericsson 2G D Talkpool 7/17/2020 13:40 24:58:38 RBS RBS Fault (RUS failure) RUS01B8 is faulty. Spare part requested and not yet available for replacement INC408531 HDO373 CARREFOUR_LIBERTE Ouest Ericsson 3G D Talkpool 7/17/2020 21:07 17:31:38 RBS RBS Fault (Indeterminate) Team will check the after work at SDH014, ETA to be provided. INC408544 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/17/2020 22:26 16:12:38 RBS RBS Fault (RUS failure) RUS01B3 faulty , spare needed for replacement INC408611 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 7/18/2020 0:58 13:40:38 Dependent Affected by the power issue at the main site Affected by HDs318 INC408611 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Talkpool 7/18/2020 0:58 13:40:38 Dependent Affected by the power issue at the main site Affected by HDS318 INC408611 HDS357 BANANE Sud-Est Ericsson 2G D Talkpool 7/18/2020 0:58 13:40:38 Dependent Affected by the power issue at the main site Affected by HDS318 INC408611 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G D Talkpool 7/18/2020 0:58 13:40:38 Dependent Affected by the power issue at the main site Affected by HDS318 INC408629 HGA004 ST_MICHEL_DU_SUD Nippes Ericsson 2G B Talkpool 7/18/2020 3:30 11:08:38 RBS RBS Fault (DUG Failure) Faulty DUG, spare needed. ETR cannot be provided. INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 8:36:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 8:36:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408451 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 8:36:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408550 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 8:36:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC407901 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/18/2020 6:02 8:36:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC407477 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/18/2020 6:02 8:36:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408081 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/18/2020 6:06 8:32:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408715 HDC332 SAPATERRE Centre Ericsson 2G D Talkpool 7/18/2020 8:34 6:04:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408147 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 7/18/2020 10:40 3:58:38 RBS RBS Fault (Indeterminate) Talkpool is not manage his Team to reach the site Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From ulysse.evens at tpmanagementsa.com Sat Jul 18 13:55:31 2020 From: ulysse.evens at tpmanagementsa.com (ulysse.evens at tpmanagementsa.com) Date: Sat, 18 Jul 2020 15:55:31 -0400 Subject: [Rantt] [Hpu.maintenance] [EXTERNAL] RE: NOC hourly report at 04:00 PM In-Reply-To: References: , Message-ID: <018c01d65d3d$688e6900$39ab3b00$@tpmanagementsa.com> Hello John, According to HDO246, the issue of fuel sensor/APA Card is still there with status pending, The issue that was resolved on July 4th , it was not cycling for low distilled water as per the print screen of the tracker Started Cycling after distilled water added on date 4th July From: John Ormonde Sent: Saturday, July 18, 2020 8:08 AM To: Moustafa Fouad ; John Ormonde ; Haiti Noc ; 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; Journal ; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com; Sites Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M ; Hai_SalesGM Subject: Re: [Hpu.maintenance] [EXTERNAL] RE: NOC hourly report at 04:00 PM Why is you team liating the hybrid as tesolved Moustafa ? All this false information and lack of follow up is unacceptable. Best Regards, John Ormonde +50937007221 -------- Original message -------- From: Moustafa Fouad > Date: 17/07/2020 22:17 (GMT-05:00) To: John Ormonde >, Haiti Noc >, "'fibertt at tpmanagementsa.com'" >, "'fon at tpmanagementsa.com'" >, "'hpu.maintenance at tpmanagementsa.com'" >, "'hpu_alarms at tpmanagementsa.com'" >, "'msc at tpmanagementsa.com'" >, "'powertt at tpmanagementsa.com'" >, "'ran at tpmanagementsa.com'" >, "'rantt at tpmanagementsa.com'" >, "'tp.fo at tpmanagementsa.com'" >, "'tp.imc.haiti at tpmanagementsa.com'" >, "'tp.ran at tpmanagementsa.com'" >, "'tp_tech at tpmanagementsa.com'" >, Jithin J Singh >, 'Astrid' >, HAI_BO_Fuel at digicelgroup.com , astrid.argana at tpmanagementsa.com , Astrid Argana >, Journal >, Muhammad Irshad >, Bernard Yacoub >, Mackenzy.Boursiquot at tpmanagementsa.com , Sites > Cc: Luigi Roy >, Eng Teck Ng >, HAI_Tech_Noc >, Geoffrey Collins >, Frantz Jean Baptiste >, Jean Yvelt Marseille >, Hai_Tech_O&M &M at digicelgroup.com>, Hai_SalesGM > Subject: [EXTERNAL] RE: NOC hourly report at 04:00 PM Hello John For HDO 246 there was an issue in APA card , was Not available in Digicel Stock , However will re-confirm new status of spare parts for fixation of site Regarding HDC333 will plan emergency visit for site to verify the Problem Thanks Moustafa Fouad From: John Ormonde > Sent: Friday, July 17, 2020 4:55 PM To: Haiti Noc >; 'fibertt at tpmanagementsa.com' >; 'fon at tpmanagementsa.com' >; 'hpu.maintenance at tpmanagementsa.com' >; 'hpu_alarms at tpmanagementsa.com' >; 'msc at tpmanagementsa.com' >; 'powertt at tpmanagementsa.com' >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; 'tp.fo at tpmanagementsa.com' >; 'tp.imc.haiti at tpmanagementsa.com' >; 'tp.ran at tpmanagementsa.com' >; 'tp_tech at tpmanagementsa.com' >; Jithin J Singh >; 'Astrid' >; HAI_BO_Fuel at digicelgroup.com ; astrid.argana at tpmanagementsa.com ; Astrid Argana >; Journal >; Muhammad Irshad >; Bernard Yacoub >; Mackenzy.Boursiquot at tpmanagementsa.com ; Sites > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Hai_Tech_O&M &M at digicelgroup.com>; Hai_SalesGM > Subject: Re: [Tp.fo] NOC hourly report at 04:00 PM Afternoon NOC, Gerry and Moustafa, HDO441: Report requested for this site in May 2020, never received. 4.8 Broadcrown genset with a high CPD of 12.5 and is repeatedly reported down for fuel before it's due date with a missing delta of 200gls on many occasions. Full report from Talkpool and Security required. 490gls was delivered to this site on June 23th. Serious issues on this site. HDC333: Epower not even reported as malfunctioning, it has to be visited and analyzed by TP hybrid team asap. It's averaging less than 9 hours out of 24hrs on battery, communication is unstable and fuel sensor is malfunctioning, it was fueled on July 7th but level is increasing. It has consumed 200gls in 9 days and is supposed to be cycling with EDH also. Device Status RMS Status Genset Running Hour(H) Battery Running Hour(H) Fuel level end date (units) Date COMMENT HDC333 AUTO ONLINE 14.46 9.54 255.71 6/13/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 14.25 9.75 246.46 6/14/2020 CYCLING WITH EDH HDC333 AUTO ONLINE N/A N/A 931.37 6/15/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 1.79 22.21 908.51 6/16/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 14.2 9.8 209.83 6/17/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 14.34 9.66 201.67 6/18/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 14.25 9.75 189.59 6/19/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 14.42 9.58 177.48 6/20/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 14.1 9.9 165.29 6/21/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 14.75 9.25 154.17 6/22/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 14.22 9.78 142.85 6/23/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 14.63 9.37 134.32 6/24/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 14.36 9.64 122.95 6/25/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 14.5 9.5 109.47 6/26/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 14.46 9.54 100.21 6/27/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 14.46 9.54 88.45 6/28/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 18.15 5.85 75.19 6/29/2020 CYCLING WITH EDH HDC333 AUTO ONLINE N/A N/A 838.13 6/30/2020 CYCLING WITH EDH HDC333 AUTO ONLINE N/A N/A 799.68 7/1/2020 CYCLING WITH EDH HDC333 AUTO ONLINE N/A N/A 786.17 7/2/2020 CYCLING WITH EDH HDC333 AUTO ONLINE N/A N/A 271.25 7/3/2020 CYCLING WITH EDH HDC333 AUTO ONLINE N/A N/A 746.71 7/4/2020 CYCLING WITH EDH HDC333 AUTO ONLINE N/A N/A 240.71 7/5/2020 CYCLING WITH EDH HDC333 AUTO ONLINE N/A N/A 223.1 7/6/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 17.63 6.37 697.54 7/7/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 14.28 9.72 198.78 7/8/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 14.37 9.63 903.54 7/9/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 14.55 9.45 905.44 7/10/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 14.4 9.6 918.38 7/11/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 14.34 9.66 914.23 7/12/2020 CYCLING WITH EDH HDC333 AUTO ONLINE 14.35 9.65 925.35 7/13/2020 CYCLING WITH EDH HDO246: Ascot reported as resolved and cycling by Talkpool, the RMS does not communicate the same. Issues on this site that need to be managed by Talkpool immediately also. See below; Site ID Site Name Region Zone Hybrid Model Hybrid Made Bo Responsible RMS Status Automation Status Performance OK / NOK Incident Date Incident Number Issue Type Supposed source of Issue Incident Status Planned Date Visit Date Closing Date Manual Defects E-Power received Spares Priority Tickets Details Spares Problem Detail Assigned Owner Notes Fuel sensor calibration Date of calibration check Spares Status HDO246 SARTHE PAP PAP HPU4 Ascot Abraham Edwige Online Auto OK 01/Jun/20 WO273698 BAU Equipment Resolved 02/Jun/20 02/Jun/20 02/Jun/20 Distilled water Site is in manual mode (Floating) Floating mode - Low Distilled water Pascal #N/A Floating mode - 10 gallons of distilled added HDO246 SARTHE PAP PAP HPU4 Ascot Abraham Edwige Online Auto NOK 19/Jun/20 WO281836 BAU Pending 20/Jun/20 20/Jun/20 Spares required(Fuel sensor) P2 Fule sensor and Apa Card Faulty Pascal Digicel APA Card and Fuel sensor need replacement NOK 27-Jun Not available at digicel HDO246 SARTHE PAP PAP HPU4 Ascot Abraham Edwige Online Auto OK 26/Jun/20 WO281836 BAU Resolved 27/Jun/20 27/Jun/20 27/Jun/20 Manual Mode Site is in manual mode Manual Mode - Unknown Pascal Talkpool Unit found on manual, set back on Auto HDO246 SARTHE PAP PAP HPU4 Ascot Abraham Edwige Online Auto OK 03/Jul/20 WO281836 BAU Resolved 04/Jul/20 04/Jul/20 04/Jul/20 Distilled water Site is in manual mode (Floating)/Batteries are not charging Low distilled water Jeff Talkpool Information to be provided Best Regards, John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Sasoun Deronis > On Behalf Of Haiti Noc Sent: Friday, July 17, 2020 4:39 PM To: 'fibertt at tpmanagementsa.com' >; 'fon at tpmanagementsa.com' >; 'hpu.maintenance at tpmanagementsa.com' >; 'hpu_alarms at tpmanagementsa.com' >; 'msc at tpmanagementsa.com' >; 'powertt at tpmanagementsa.com' >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; 'tp.fo at tpmanagementsa.com' >; 'tp.imc.haiti at tpmanagementsa.com' >; 'tp.ran at tpmanagementsa.com' >; 'tp_tech at tpmanagementsa.com' >; Jithin J Singh >; 'Astrid' >; HAI_BO_Fuel at digicelgroup.com ; astrid.argana at tpmanagementsa.com ; Astrid Argana >; journal.ht at talkpool.com ; Muhammad Irshad >; Bernard Yacoub >; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Hai_Tech_O&M &M at digicelgroup.com>; Hai_SalesGM > Subject: NOC hourly report at 04:00 PM Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 4 1 11 16 32 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 19 4 0 0 20 ZTE 8 7 1 0 8 Huawei 4 4 4 1 4 Network 31 15 5 1 32 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 4 0 3 4 32 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 283:52:05 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 190:02:05 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 130:19:05 Power Generator Failure (Engine broken) Engine broken. Spare part collected and will arrive in the region on 07/17/2020. ETA: Not yet available INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 130:06:05 Power Generator Failure (Engine broken) Engine broken. Spare part collected and will arrive in the region on 07/17/2020. ETA: Not yet available INC406602 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/14/2020 14:18 74:16:05 Power Generator Failure (Engine Knocking ) Engine broken. Spare part collected and will arrive in the region on 07/17/2020. ETA: Not yet available INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 63:16:05 Power Power Failure (Solar System failure) The solar system has broken down due to bad weather in the region; The site should be back on the air with solar energy. INC407178 HDS317 MARGUERITTE_MARE_BRIOLE Sud-Est Ericsson 2G D Talkpool 7/15/2020 18:02 46:32:05 Power Power Failure (Indeterminate) team is working on site. INC394627 HAIDO137 DELMAS_2 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/15/2020 23:51 40:43:05 Power Power Failure (Indeterminate) Commercial power, Site will be up with EDH Power. INC407828 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D Talkpool 7/16/2020 17:37 22:57:05 Power Generator Failure (Faulty AVR) AVR is fault. Spare part not available in the region. More update will be sent on 07/17/2020. ETA: Not yet available INC407990 HDS259 LABORIEUX Sud Ericsson 2G D Talkpool 7/16/2020 23:54 16:40:05 Power Power Failure (Indeterminate) Heavy rain in the region, TP team cannot reach the site because of river flooded. INC408041 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/17/2020 2:26 14:08:05 Fuel Generator failure (Fuel issue) The portative genset is out of fuel. Talkpool team will refill it. ETA not provided yet INC408103 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool 7/17/2020 2:38 13:56:05 Power Power Failure (Indeterminate) Site suspected down for fuel. Fuel team has been informed while we are waiting for TP confirmation. INC408044 HDO398 DELATTE Ouest Ericsson 2G C Talkpool 7/17/2020 2:58 13:36:05 Power Generator failure (Battery Failure) Starter battery failure. Follow-up is ongoing by TP team to find out for a battery. ETR not provided yet. INC408044 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool 7/17/2020 2:58 13:36:05 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO398 INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 12:52:05 Power Generator Failure (Engine broken) Talkpool Break down the genset INC408056 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/17/2020 4:40 11:54:05 Power Power Failure (Indeterminate) AVR is fault. Spare part not available. ETR: Not yet available INC408056 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/17/2020 5:27 11:07:05 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS277 INC408088 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D O&M FUEL 7/17/2020 7:48 8:46:05 Fuel Generator failure (Fuel issue) Fuel team has been informed 7/17/2020 1:10 PM. ETR to be provided by them INC408147 HDC333 SAPATERRE Centre Ericsson 2G D O&M FUEL 7/17/2020 8:40 7:54:05 Fuel Generator failure (Fuel issue) Fuel team has been informed 7/16/2020 4:10 PM. ETR to be provided by them INC408192 HAIGA119 ROSEAUX_CITY Grande-Anse ZTE 2G+3G C Talkpool 7/17/2020 11:34 5:00:05 Power Power Failure (Indeterminate) Team is working on site. INC407892 HDC102 CHACHOU_HOTEL Artibonite Huawei 2G+3G+LTE B Talkpool 7/17/2020 11:55 4:39:05 Power Generator failure (Radiator failure) Faulty Radiator. Spare is awaiting INC408307 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 7/17/2020 12:30 4:04:05 Power Generator failure (Indeterminate) ETA expired . No feedback from TP Team INC408338 HDC304 SAINTE_CECILE Centre Ericsson 2G+3G D Talkpool 7/17/2020 13:01 3:33:05 Power Generator failure (Indeterminate) Team is already dispatched . ETA: 7:00 PM INC408338 HDC336 MADAME CY Centre Ericsson 2G+3G D Talkpool 7/17/2020 13:01 3:33:05 Dependent Affected by the power issue at the main site Affected by HDC304 INC408338 HDC337 LA SELLE_PERKIN Centre Ericsson 2G+3G D Talkpool 7/17/2020 13:01 3:33:05 Dependent Affected by the power issue at the main site Affected by HDC304 INC408325 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/17/2020 13:42 2:52:05 Transmission Transmission (Indeterminate) No power issue found, TX Team is already informed . ETA to be provided INC408212 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A O&M_FUEL 7/17/2020 13:57 2:37:05 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/17/2020 2:05 PM, ETR to be provided INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 1:50:05 Power Power Failure (Indeterminate) TP is not managing his team to reach the site. INC408402 HDC199 SAUT_DEAU_II Centre Ericsson 2G D Talkpool 7/17/2020 14:56 1:38:05 Power Generator failure (Indeterminate) Team is already dispatched. ETA to be provided INC408351 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 7/17/2020 15:38 0:56:05 Power Generator failure (Indeterminate) Team is already dispatched. ETA to be provided INC408406 HAIDO051 MORNE_BRUN Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/17/2020 15:40 0:54:05 Power Power Failure (Indeterminate) Team has been informed, ETA 4:30 PM INC408417 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/17/2020 15:56 0:38:05 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, DigicelT Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 _____ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... 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Name: image001.png Type: image/png Size: 71145 bytes Desc: not available URL: From Haiti.Noc at digicelgroup.com Sat Jul 18 15:01:31 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 18 Jul 2020 21:01:31 +0000 Subject: [Rantt] NOC hourly report at 4:00 PM Message-ID: Hello All, Received the NOC hourly report done at 4:00 PM Sites off air by Class Class A B C D Total Total 7 8 15 18 48 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 21 8 5 0 34 ZTE 10 8 1 0 10 Huawei 4 4 4 0 4 Network 35 20 10 0 48 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 3 0 7 13 48 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 308:18:32 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 214:28:32 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 154:32:32 Power Generator Failure (Engine broken) Engine broken. Spare part collected the genset is on the way. the swapping will performed tomorrow morning (07/18/2020) INC406602 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/14/2020 14:18 98:42:32 Power Generator Failure (Engine Knocking ) Engine broken. Spare part collected the genset is on the way. the swapping will performed tomorrow morning (07/18/2020) INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 87:42:32 Power Power Failure (Solar System failure) The solar system has broken down due to bad weather in the region; The site should be back on the air with solar energy. INC394627 HAIDO137 DELMAS_2 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/15/2020 23:51 65:09:32 Power Power Failure (Indeterminate) Commercial power, Site will be up with EDH Power. INC407828 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D Talkpool 7/16/2020 17:37 47:23:32 Power Generator Failure (Faulty AVR) AVR is fault. Spare part not available in the region. ETR: Not yet available INC407990 HDS259 LABORIEUX Sud Ericsson 2G D Talkpool 7/16/2020 23:54 41:06:32 Power Power Failure (Indeterminate) AVR suspected faulty, a new one has been requested. More update will be share once available. INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 37:18:32 Power Generator Failure (Engine broken) Talkpool Break down the genset , ETR to be provide by them INC408056 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/17/2020 4:40 36:20:32 Power Power Failure (Dynamo faulty) Dynamo faulty. ETR to be provided INC408056 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/17/2020 5:27 35:33:32 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS277 INC408088 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D O&M FUEL 7/17/2020 7:48 33:12:32 Fuel Generator failure (Fuel issue) Fuel theft suspected . Refueling is expected to be done after investigation by Security Team INC408325 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/17/2020 13:42 27:18:32 Transmission Transmission (RAU failure) Faulty RAU .Spare requested. INC408212 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/17/2020 13:57 27:03:32 Power Power Failure (Indeterminate) After refueling, Hybrid team is requested for rectification and calibration. ETA not yet available INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 26:16:32 Power Generator Failure (Injection pump failure) Fuel injector and Priming pump issue. ETR to be provided INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 20:00:32 Power Generator failure (Water Pump Issue) Water pump faulty, spare requested, follow up is ongoing. INC408486 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE B O&M_FUEL 7/17/2020 22:16 18:44:32 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/18/2020 08:50 AM, ETR to be provided INC408494 HGA011 ANSE_A_VEAU Nippes Ericsson 3G B Talkpool 7/17/2020 23:42 17:18:32 Transmission Transmission (Link failure) A NPU faulty at SDH014 and configuration missing. Tx team is working at SDH014 to fix the issue. INC408494 HGA013 PT_TROU_NIPPES Nippes Ericsson 3G B Talkpool 7/17/2020 23:42 17:18:32 Transmission Transmission (Link failure) A NPU faulty at SDH014 and configuration missing. Tx team is working at SDH014 to fix the issue. INC408611 HDS318 DELIA Sud-Est Ericsson 2G D Talkpool 7/18/2020 0:58 16:02:32 Power Power Failure (Sabotage) Site out of fuel.Fuel has been stolen on site.Follow up is ongoing with concern team. More update will be share once available. INC408611 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 7/18/2020 0:58 16:02:32 Dependent Affected by the power issue at the main site Affected by HDS318 INC408611 HDS360 PICHON Sud-Est Ericsson 2G D Talkpool 7/18/2020 0:58 16:02:32 Dependent Affected by the power issue at the main site Affected by HDS318 INC408611 HDS351 ANSE_A_PITRE Sud-Est Ericsson 3G B Talkpool 7/18/2020 0:58 16:02:32 Dependent Affected by the power issue at the main site Affected by HDS318 INC408524 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/18/2020 1:46 15:14:32 Power Power Failure (Indeterminate) Site remains down after refueling, power team is aware ETA 4:35PM. INC408592 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/18/2020 4:58 12:02:32 Power Generator failure (Indeterminate) Portable genset is out of fuel, follow up is ongoing by TP Team for refueling INC408580 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G C Talkpool 7/18/2020 6:05 10:55:32 Power Generator failure (Indeterminate) Portable genset is out of fuel, follow up is ongoing by TP Team for refueling INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/18/2020 6:06 10:54:32 Power Power Failure (Solar System failure) Bad weather in the region. Site will get back once the solar batteries are fully charged INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/18/2020 9:59 7:01:32 Power Power Failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408682 HAIDS212 SAINT_JEAN_DU_SUD Sud ZTE 2G+3G C Talkpool 7/18/2020 10:02 6:58:32 Power Power Failure (Indeterminate) Actuator faulty, request has been made to let site running on manual mode. More update will be share once available. INC408747 HDC200 HINCHE_RESOLY Centre Ericsson 3G+LTE A Digicel 7/18/2020 11:15 5:45:32 Transmission Transmission (Indeterminate) RSP Faulty and need to be replaced INC408747 HDC215 HINCHE_AVIATION Centre Ericsson 3G+LTE B Digicel 7/18/2020 11:15 5:45:32 Dependent Affected by the Transmission issue at the main site Attached to HDC200 INC408747 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 3G C Digicel 7/18/2020 11:15 5:45:32 Dependent Affected by the Transmission issue at the main site Attached to HDC200 INC408747 HDC211 MIREBALAIS Centre Ericsson 3G+LTE A Digicel 7/18/2020 11:15 5:45:32 Transmission Transmission (Indeterminate) RSP Faulty and need to be replaced INC408747 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G+LTE A Digicel 7/18/2020 11:15 5:45:32 Dependent Affected by the Transmission issue at the main site Attached to HDC211 INC408747 HDC216 CROIX DE FER Centre Ericsson 3G C Digicel 7/18/2020 11:15 5:45:32 Dependent Affected by the Transmission issue at the main site Attached to HDC211 INC408747 HDC201 MONT_CARMEL Centre Ericsson 3G A Digicel 7/18/2020 11:15 5:45:32 Dependent Affected by the Transmission issue at the main site Attached to HDC211 INC408747 HDC221 LASCAHOBAS_II Centre Ericsson 3G C Digicel 7/18/2020 11:15 5:45:32 Dependent Affected by the Transmission issue at the main site Attached to HDC211 INC408747 HDC204 BELLADERE Centre Ericsson 3G+LTE A Digicel 7/18/2020 11:15 5:45:32 Dependent Affected by the Transmission issue at the main site Attached to HDC211 INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 4:51:32 Power Generator Failure (Engine broken) Engine broken. ETR to be provided INC408765 HAIDS281 CARREFOUR GROS CHAUDI?RE Sud ZTE 2G+3G C Talkpool 7/18/2020 12:21 4:39:32 Power Power Failure (Indeterminate) Team is aware, ETA 4:35PM. INC408765 HAIDS280 CONETE Sud ZTE 2G D Talkpool 7/18/2020 12:21 4:39:32 Dependent Affected by the power issue at the main site Affected by HAIDS281 INC408815 HDS143 MERENCY Sud Ericsson 2G D Talkpool 7/18/2020 12:26 4:34:32 Power Power Failure (Indeterminate) Team is aware, ETA 4:35PM. INC408768 HDN276 PETIT_BOURG Nord Ericsson 2G C O&M FUEL 7/18/2020 12:54 4:06:32 Fuel Generator failure (Fuel issue) Fuel Team is informed since 7/18/2020 , 4:10PM. ETR to be provide by them INC408674 HDS358 BAUDARY Sud-Est Ericsson 2G D Talkpool 7/18/2020 13:56 3:04:32 Power Generator Failure (Alternator Failure) DC Alternator and Starter battery are faulty. Spare already in transit from Pap to the region, ETR to be provided. INC408555 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 14:09 2:51:32 Power Generator Failure (Starter battery failure) Starter battry faulty on site , new spare requested for replacement INC408786 HDS267 GRAND KAY ABRAHAM Nippes Ericsson 2G D Talkpool 7/18/2020 14:34 2:26:32 Power Power Failure (Indeterminate) Team is aware, ETA 5:00PM. INC408786 HGA036 BANDACHITA Nippes Ericsson 2G D Talkpool 7/18/2020 14:34 2:26:32 Dependent Affected by the power issue at the main site Affected by HDS267 INC408845 HDO657 BELAIR_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/18/2020 15:45 1:15:32 Power Power Failure (Indeterminate) Team is informed. ETA not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 18 16:26:15 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 18 Jul 2020 22:26:15 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 856:59:45 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 731:02:45 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC391206 HDO314 CAZALE Ouest Ericsson 2G C Talkpool 7/10/2020 9:05 201:20:45 Power Power Failure (E-power system fail) HPU can't supply 2601 Cabinet , Swapping needed. Follow up is ongoing by Digicel RAN team INC407050 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/15/2020 13:42 76:43:45 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 36:19:44 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting sector A in 1800 band. Spare part needed INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 33:23:45 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC408168 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G B Talkpool 7/17/2020 10:10 32:15:45 RBS RBS Fault (RUS failure) Faulty RUS12B5 spare will be replaced in the morning 07/18/2020 08:00AM INC408267 HGA019 LEBRUN Nippes Ericsson 2G D Talkpool 7/17/2020 13:40 28:45:44 RBS RBS Fault (RUS failure) RUS01B8 is faulty. Spare part requested and not yet available for replacement INC408544 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/17/2020 22:26 19:59:45 RBS RBS Fault (RUS failure) RUS01B3 faulty , spare needed for replacement INC408611 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 7/18/2020 0:58 17:27:44 Dependent Affected by the power issue at the main site Affected by HDs318 INC408611 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Talkpool 7/18/2020 0:58 17:27:44 Dependent Affected by the power issue at the main site Affected by HDS318 INC408611 HDS357 BANANE Sud-Est Ericsson 2G D Talkpool 7/18/2020 0:58 17:27:44 Dependent Affected by the power issue at the main site Affected by HDS318 INC408611 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G D Talkpool 7/18/2020 0:58 17:27:44 Dependent Affected by the power issue at the main site Affected by HDS318 INC408629 HGA004 ST_MICHEL_DU_SUD Nippes Ericsson 2G B Talkpool 7/18/2020 3:30 14:55:44 RBS RBS Fault (DUG Failure) Faulty DUG, spare needed. ETR cannot be provided. INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 12:23:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 12:23:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408451 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 12:23:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408550 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 12:23:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC407901 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/18/2020 6:02 12:23:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC407477 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/18/2020 6:02 12:23:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408081 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/18/2020 6:06 12:19:44 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408715 HDC332 SAPATERRE Centre Ericsson 2G D Talkpool 7/18/2020 8:34 9:51:44 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408850 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 7/18/2020 16:28 1:57:44 Power Generator failure (Indeterminate) Site will back on air with commercial power Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 18 17:25:52 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 18 Jul 2020 23:25:52 +0000 Subject: [Rantt] NOC SITES REPORT updated for this July 18th, 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this July 18th, 2020 till 7:00 PM > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 310:27:34 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 216:37:34 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 156:41:34 Power Generator Failure (Engine broken) Engine broken. Spare part collected the genset is on the way. the swapping will performed tomorrow morning (07/18/2020) INC406602 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/14/2020 14:18 100:51:34 Power Generator Failure (Engine Knocking ) Engine broken. Spare part collected the genset is on the way. the swapping will performed tomorrow morning (07/18/2020) INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 89:51:34 Power Power Failure (Solar System failure) The solar system has broken down due to bad weather in the region; The site should be back on the air with solar energy. INC394627 HAIDO137 DELMAS_2 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/15/2020 23:51 67:18:34 Power Power Failure (Indeterminate) Commercial power, Site will be up with EDH Power. INC407828 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D Talkpool 7/16/2020 17:37 49:32:34 Power Generator Failure (Faulty AVR) AVR is fault. Spare part not available in the region. ETR: Not yet available INC407990 HDS259 LABORIEUX Sud Ericsson 2G D Talkpool 7/16/2020 23:54 43:15:34 Power Power Failure (Indeterminate) AVR suspected faulty, a new one has been requested. More update will be share once available. INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 39:27:34 Power Generator Failure (Engine broken) Talkpool Break down the genset , ETR to be provide by them INC408056 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/17/2020 4:40 38:29:34 Power Power Failure (Dynamo faulty) Dynamo faulty. ETR to be provided INC408056 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/17/2020 5:27 37:42:34 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS277 INC408088 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D O&M FUEL 7/17/2020 7:48 35:21:34 Fuel Generator failure (Fuel issue) Fuel theft suspected . Refueling is expected to be done after investigation by Security Team INC408325 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/17/2020 13:42 29:27:34 Transmission Transmission (RAU failure) Faulty RAU .Spare requested. INC408212 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/17/2020 13:57 29:12:34 Power Power Failure (Indeterminate) After refueling, Hybrid team is requested for rectification and calibration. ETA not yet available INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 28:25:34 Power Generator Failure (Injection pump failure) Fuel injector and Priming pump issue. ETR to be provided INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 22:09:34 Power Generator failure (Water Pump Issue) Water pump faulty, spare requested, follow up is ongoing. INC408486 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE B O&M_FUEL 7/17/2020 22:16 20:53:34 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/18/2020 08:50 AM, ETR to be provided INC408611 HDS318 DELIA Sud-Est Ericsson 2G D Talkpool 7/18/2020 0:58 18:11:34 Power Power Failure (Sabotage) Site has been sabotaged, fuel stolen. Fuel rescue is being organized. Feedback expected from TP team INC408611 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 7/18/2020 0:58 18:11:34 Dependent Affected by the power issue at the main site Affected by HDS318 INC408611 HDS360 PICHON Sud-Est Ericsson 2G D Talkpool 7/18/2020 0:58 18:11:34 Dependent Affected by the power issue at the main site Affected by HDS318 INC408611 HDS351 ANSE_A_PITRE Sud-Est Ericsson 3G B Talkpool 7/18/2020 0:58 18:11:34 Dependent Affected by the power issue at the main site Affected by HDS318 INC408592 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/18/2020 4:58 14:11:34 Power Generator failure (Indeterminate) Portable genset is out of fuel, ETR to 8:00PM INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/18/2020 6:06 13:03:34 Power Power Failure (Solar System failure) Bad weather in the region. Site will get back once the solar batteries are fully charged INC408747 HDC200 HINCHE_RESOLY Centre Ericsson 3G+LTE A Digicel 7/18/2020 8:03 11:06:34 Transmission Transmission(Router issue) RSP confirmed faulty. Spare arrangement to send on the region is in progress INC408747 HDC215 HINCHE_AVIATION Centre Ericsson 3G+LTE B Digicel 7/18/2020 8:03 11:06:34 Dependent Affected by the Transmission issue at the main site Attached to HDC200 INC408747 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 3G+LTE C Digicel 7/18/2020 8:03 11:06:34 Dependent Affected by the Transmission issue at the main site Attached to HDC200 INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/18/2020 9:59 9:10:34 Power Power Failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408483 HDC211 MIREBALAIS Centre Ericsson 3G A Digicel 7/18/2020 11:15 7:54:34 Transmission Transmission(Router issue) RSP reported Faulty by TP team but Digicel TX is conducting further troubleshooting with assistance of TP team INC408483 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G+LTE A Digicel 7/18/2020 11:15 7:54:34 Dependent Affected by the Transmission issue at the main site Attached to HDC211 INC408483 HDC216 CROIX DE FER Centre Ericsson 3G C Digicel 7/18/2020 11:15 7:54:34 Dependent Affected by the Transmission issue at the main site Attached to HDC211 INC408483 HDC201 MONT_CARMEL Centre Ericsson 3G A Digicel 7/18/2020 11:15 7:54:34 Dependent Affected by the Transmission issue at the main site Attached to HDC211 INC408483 HDC221 LASCAHOBAS_II Centre Ericsson 3G C Digicel 7/18/2020 11:15 7:54:34 Dependent Affected by the Transmission issue at the main site Attached to HDC211 INC408483 HDC204 BELLADERE Centre Ericsson 3G+LTE A Digicel 7/18/2020 11:15 7:54:34 Dependent Affected by the Transmission issue at the main site Attached to HDC211 INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 7:00:34 Power Generator Failure (Engine broken) Engine broken. ETR to be provided INC408765 HAIDS281 CARREFOUR GROS CHAUDI?RE Sud ZTE 2G+3G C Talkpool 7/18/2020 12:21 6:48:34 Power Power Failure (Indeterminate) HPU key issue, team is making for follow up for the key new ETA 7:15PM. INC408765 HAIDS280 CONETE Sud ZTE 2G D Talkpool 7/18/2020 12:21 6:48:34 Dependent Affected by the power issue at the main site Affected by HAIDS281 INC408768 HDN276 PETIT_BOURG Nord Ericsson 2G C O&M FUEL 7/18/2020 12:54 6:15:34 Fuel Generator failure (Fuel issue) Fuel Team is informed since 7/18/2020 , 4:10PM. ETR to be provide by them INC408674 HDS358 BAUDARY Sud-Est Ericsson 2G D Talkpool 7/18/2020 13:56 5:13:34 Power Generator Failure (Alternator Failure) DC Alternator and Starter battery are faulty. Spare already in transit from Pap to the region, ETR to be provided. INC408555 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 14:09 5:00:34 Power Generator Failure (Starter battery failure) Starter battry faulty on site , new spare requested for replacement INC408786 HDS267 GRAND KAY ABRAHAM Nippes Ericsson 2G D Talkpool 7/18/2020 14:34 4:35:34 Power Power Failure (Indeterminate) Team is waiting for access. INC408786 HGA036 BANDACHITA Nippes Ericsson 2G D Talkpool 7/18/2020 14:34 4:35:34 Dependent Affected by the power issue at the main site Affected by HDS267 INC408793 HDO368 MORNE_GAUDER Ouest Ericsson 3G B Talkpool 7/18/2020 15:44 3:25:34 Transmission Transmission (Indeterminate) Team has been informed, ETA 7:45PM. INC408844 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 2G A Talkpool 7/18/2020 15:46 3:23:34 Power Power Failure (Indeterminate) Team is waiting for access. INC408844 HDO393 RUE SALOMON_MERGER_COW Sud Ericsson 2G B Talkpool 7/18/2020 15:46 3:23:34 Dependent Affected by the power issue at the main site Affected by HDO387 INC408794 HDC290 DAIGNAULT Artibonite Ericsson 2G D Talkpool 7/18/2020 15:54 3:15:34 Transmission Transmission (Indeterminate) No power issue found , Tx Team will reach the site. ETA not yet available INC408850 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/18/2020 16:28 2:41:34 Power Generator failure (Indeterminate) Site will back on air with commercial power INC408915 HAIDO658 MARTISSANT Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 7/18/2020 17:05 2:04:34 Power Power Failure (Indeterminate) Team is informed. ETA 7:10 PM INC408926 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B Talkpool 7/18/2020 17:50 1:19:34 Power Power Failure (Indeterminate) Team has been informed, ETA 7:30PM. INC408926 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 7/18/2020 17:50 1:19:34 Dependent Affected by the power issue at the main site Affected by HAIDS118 INC408926 HAIDS104 CAYES_TOWN_CENTER #N/A ZTE 2G+3G+LTE B Talkpool 7/18/2020 17:50 1:19:34 Dependent Affected by the power issue at the main site Affected by HAIDS118 Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 857:43:34 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 731:46:34 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC391206 HDO314 CAZALE Ouest Ericsson 2G C Talkpool 7/10/2020 9:05 202:04:34 Power Power Failure (E-power system fail) HPU can't supply 2601 Cabinet , Swapping needed. Follow up is ongoing by Digicel RAN team INC407050 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/15/2020 13:42 77:27:34 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 37:03:34 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting sector A in 1800 band. Spare part needed INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 34:07:34 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC408168 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G B Talkpool 7/17/2020 10:10 32:59:34 RBS RBS Fault (RUS failure) Faulty RUS12B5 spare will be replaced in the morning 07/18/2020 08:00AM INC408267 HGA019 LEBRUN Nippes Ericsson 2G D Talkpool 7/17/2020 13:40 29:29:34 RBS RBS Fault (RUS failure) RUS01B8 is faulty. Spare part requested and not yet available for replacement INC408544 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/17/2020 22:26 20:43:34 RBS RBS Fault (RUS failure) RUS01B3 faulty , spare needed for replacement INC408611 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 7/18/2020 0:58 18:11:34 Dependent Affected by the power issue at the main site Affected by HDs318 INC408611 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Talkpool 7/18/2020 0:58 18:11:34 Dependent Affected by the power issue at the main site Affected by HDS318 INC408611 HDS357 BANANE Sud-Est Ericsson 2G D Talkpool 7/18/2020 0:58 18:11:34 Dependent Affected by the power issue at the main site Affected by HDS318 INC408611 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G D Talkpool 7/18/2020 0:58 18:11:34 Dependent Affected by the power issue at the main site Affected by HDS318 INC408629 HGA004 ST_MICHEL_DU_SUD Nippes Ericsson 2G B Talkpool 7/18/2020 3:30 15:39:34 RBS RBS Fault (DUG Failure) Faulty DUG, spare needed. ETR cannot be provided. INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 13:07:34 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 13:07:34 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408451 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 13:07:34 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408550 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 13:07:34 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC407901 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/18/2020 6:02 13:07:34 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC407477 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/18/2020 6:02 13:07:34 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408081 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/18/2020 6:06 13:03:34 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408715 HDC332 SAPATERRE Centre Ericsson 2G D Talkpool 7/18/2020 8:34 10:35:34 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408850 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 7/18/2020 16:28 2:41:34 Power Generator failure (Indeterminate) Site will back on air with commercial power Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC408514 HAIDO216 RIVIERE_FROIDE Port-au-Prince ZTE 2G+3G A Talkpool 7/17/2020 19:43 7/18/2020 8:03 12:20:00 4:00:00 Not Compliant Power Generator failure(Emergency Stop Button Pressed ) Emergency stop pressed Need to be justified Emergency stop button reset INC408514 HAIDO514 JERUSALEM Port-au-Prince ZTE 2G+3G B Talkpool 7/17/2020 19:43 7/18/2020 8:03 12:20:00 4:00:00 Not Compliant Dependent Affected by RBS issue on main site Affected by HDO216 Cascaded Back up with main site. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/18/2020 6:15 7/18/2020 9:01 2:46:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC408509 HDO267 IBOLELE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/17/2020 19:18 7/18/2020 9:03 13:45:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Speed sensor alarm, Magnetic pickup loose Need to be justified Team adjusted it, restarted the genset. INC408751 HDO602 THOMASSIN_39 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/18/2020 11:20 7/18/2020 15:02 3:41:31 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC408746 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/18/2020 11:09 7/18/2020 15:06 3:56:51 4:00:00 Compliant Power Generator failure (Breaker Tripped) CPS breaker tripped OK Reset breaker INC408845 HDO657 BELAIR_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/18/2020 15:45 7/18/2020 17:03 1:17:30 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC408915 HAIDO658 MARTISSANT Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/18/2020 17:05 7/18/2020 17:17 0:11:52 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC408913 HDO027 VIVY_MITCHEL Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/18/2020 16:45 7/18/2020 18:14 1:28:32 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC408559 HAIGA127 NACHET Grande-Anse ZTE 2G D Talkpool 7/17/2020 23:30 7/18/2020 7:37 8:07:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Fail to start. Need to be justified Team added electrolyte and restart with another battery. INC408559 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 7/17/2020 23:30 7/18/2020 7:37 8:07:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HAIGA127 Cascaded Back up with the main site. INC408473 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 7/17/2020 21:26 7/18/2020 2:42 5:16:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Pending Need to be justified RCA and resolution are pending from the contractor. INC408542 HAIDS212 SAINT_JEAN_DU_SUD Sud ZTE 2G+3G C Talkpool 7/17/2020 22:20 7/18/2020 8:23 10:03:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate. Need to be justified Team reset alarm and restart genset. INC408602 HDS278 KAY FEJIS Sud Ericsson 2G D Talkpool 7/18/2020 0:18 7/18/2020 8:45 8:27:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate. Need to be justified Team tight decanter and open valve and restart genset. INC408602 HDS197 MADAME LOUIS Sud Ericsson 2G D Talkpool 7/18/2020 0:18 7/18/2020 8:45 8:27:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS278 Cascaded Back up with the main site. INC408627 HDS143 MERENCY Sud Ericsson 2G D Talkpool 7/18/2020 2:34 7/18/2020 8:53 6:19:00 4:00:00 Not Compliant Power Generator failure (Low Voltage) Low voltage Need to be justified Team reset alarm and restart genset. INC405427 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/12/2020 6:15 7/18/2020 8:59 146:44:00 4:00:00 Not Compliant Power Generator Failure (Engine Knocking ) Engine knocking Spare Swapping genset has been made. INC405427 HAIDS111 COLLEGE_HORACE Sud ZTE 2G+3G+LTE A Talkpool 7/17/2020 19:42 7/18/2020 8:59 13:17:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HAIDS114 Cascaded Back up with the main site. INC405427 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 7/17/2020 19:42 7/18/2020 8:59 13:17:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HAIDS114 Cascaded Back up with the main site. INC408620 HAIDS235 BEAULIEU Sud ZTE 2G+3G A Talkpool 7/18/2020 2:09 7/18/2020 9:25 7:16:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Fail to start. Need to be justified Power team restart genset after refueling. INC408619 HAIGA149 PELIGRIN Grande-Anse ZTE 2G+3G C Talkpool 7/18/2020 2:04 7/18/2020 6:40 4:36:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution are pending from the contractor. INC408701 HAIGA135 VALENCIENNE Grande-Anse ZTE 2G D Talkpool 7/18/2020 7:02 7/18/2020 11:29 4:27:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure Need to be justified 1 1/2 oil and 1 gal coolant added and team restart genset. INC408417 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/17/2020 15:56 7/18/2020 11:40 19:43:14 4:00:00 Not Compliant Power Generator failure (Fuel issue) Backup genset out of fuel. Need to be justified Backup genset has been refueled. INC408041 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/17/2020 2:26 7/18/2020 11:45 33:19:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Backup genset out of fuel. Need to be justified Backup genset has been refueled. INC408716 HDO378 CHATULEY Ouest Ericsson (3G+LTE) A Talkpool 7/18/2020 8:30 7/18/2020 13:03 4:33:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure Need to be justified 2 gals of oil and 1 gal coolant added. Genset has been restarted. INC408523 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 7/17/2020 20:10 7/18/2020 13:35 17:25:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure Need to be justified 1 1/2 oil added and Genset has been restarted. INC408696 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 7/18/2020 11:15 7/18/2020 13:01 1:46:00 4:00:00 Compliant Power Generator failure (High temperature) High temp Need to be justified 1 gal coolant added and genset restarted. INC408616 HDO418 MAROSE Ouest Ericsson 2G D Talkpool 7/18/2020 1:46 7/18/2020 13:52 12:06:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Site out of fuel. Need to be justified No power intervention. Site back up after refueling. INC408103 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D O&M_Fuel 7/17/2020 2:38 7/18/2020 15:42 37:04:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Site out of fuel. Fuel Delivery Delay Site has been refueled. INC408682 HAIDS212 SAINT_JEAN_DU_SUD Sud ZTE 2G+3G C Talkpool 7/18/2020 10:02 7/18/2020 16:18 6:16:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Actuator faulty Spare Actuator has been replaced, site is under observation. INC408761 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/18/2020 12:20 7/18/2020 16:52 4:32:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temp due radiator dirty. Need to be justified 1gal coolant added and genset restarted. INC408815 HDS143 MERENCY Sud Ericsson 2G D Talkpool 7/18/2020 12:26 7/18/2020 16:47 4:21:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution are pending from the contractor. INC408494 HGA025 SALAGNAC Nippes Ericsson 3G A Talkpool 7/17/2020 23:42 7/18/2020 15:15 15:33:00 4:00:00 Not Compliant Transmission Transmission (NPU Failure) Faulty NPU Spare Faulty NPU has been replaced and new WAN created INC408494 HGA014 AZILE Nippes Ericsson 3G A Talkpool 7/17/2020 23:42 7/18/2020 15:15 15:33:00 4:00:00 Not Compliant Transmission Transmission (NPU Failure) Faulty NPU Spare Faulty NPU has been replaced and new WAN created INC408494 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 7/17/2020 23:42 7/18/2020 15:15 15:33:00 4:00:00 Not Compliant Transmission Transmission (NPU Failure) Faulty NPU Spare Faulty NPU has been replaced and new WAN created INC408494 HGA013 PT_TROU_NIPPES Nippes Ericsson 3G B Talkpool 7/17/2020 23:42 7/18/2020 15:15 15:33:00 4:00:00 Not Compliant Transmission Transmission (NPU Failure) Faulty NPU Spare Faulty NPU has been replaced and new WAN created INC408494 HGA049 SAINTE_CROIX Nippes Ericsson 2G D Talkpool 7/17/2020 23:42 7/18/2020 15:15 15:33:00 4:00:00 Not Compliant Transmission Transmission (NPU Failure) Faulty NPU Spare Faulty NPU has been replaced and new WAN created INC408494 HGA011 ANSE_A_VEAU Nippes Ericsson 3G B Talkpool 7/17/2020 23:42 7/18/2020 17:25 17:43:00 4:00:00 Not Compliant Transmission Transmission (NPU Failure) Faulty NPU Need to be justified Faulty NPU has been replaced and new WAN created INC408524 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/18/2020 1:46 7/18/2020 17:25 15:39:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) 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to start alarm Need to be justified Power team restart genset after refueling. INC408623 HDN102 BREEZE_MARINA Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 1:54 7/18/2020 7:49 5:55:00 4:00:00 Not Compliant Power Generator failure (High temperature) High Temp due to fan belt broken Need to be justified fan belt replaced and 1 gal. of coolant added and Genset restarted INC408623 HDN113 NAN_GRIGRI Nord-Ouest Ericsson 2G+3G A Talkpool 7/18/2020 1:54 7/18/2020 7:49 5:55:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN102 Cascaded Back in the air with the main site INC408623 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 3G A Talkpool 7/18/2020 1:54 7/18/2020 7:49 5:55:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN102 Cascaded Back in the air with the main site INC408623 HDN101 BOIS_DU_LAC Nord-Ouest Ericsson 3G A Talkpool 7/18/2020 1:54 7/18/2020 7:49 5:55:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN102 Cascaded Back in the air with the main site INC408623 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G A Talkpool 7/18/2020 1:54 7/18/2020 7:49 5:55:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN102 Cascaded Back in the air with the main site INC408637 HDC232 LEDIER Centre Ericsson 2G D Talkpool 7/18/2020 6:26 7/18/2020 7:30 1:04:04 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site restored by commercial power INC408637 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 7/18/2020 6:26 7/18/2020 7:30 1:04:04 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC232 Cascaded Back in the air with the main site INC408637 COW033 CFU Club COW Centre Ericsson 2G D Talkpool 7/18/2020 6:26 7/18/2020 7:30 1:04:04 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC232 Cascaded Back in the air with the main site INC408638 HDC230 BOUCAN_CARRE Centre Ericsson 2G D Talkpool 7/18/2020 6:26 7/18/2020 8:26 2:00:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site restored by commercial power INC408638 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 7/18/2020 6:26 7/18/2020 8:26 2:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC230 Cascaded Back in the air with the main site INC408512 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 7/17/2020 19:34 7/18/2020 8:50 13:15:59 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate OK Genset has been restarted INC408512 HDC226 MARIN Artibonite Ericsson 2G D Talkpool 7/17/2020 19:34 7/18/2020 8:50 13:15:59 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC266 Cascaded Back in the air with the main site INC408532 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/17/2020 20:58 7/18/2020 8:50 11:51:53 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate OK Site restored by commercial power INC408081 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/18/2020 6:06 7/18/2020 8:50 2:44:01 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed OK Site was up at the sunrise INC408635 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/18/2020 6:06 7/18/2020 8:50 2:44:01 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed OK Site was up at the sunrise INC408658 HAIDN005 GABEL Nord ZTE 2G+3G+LTE B Talkpool 7/18/2020 8:38 7/18/2020 9:10 0:32:01 4:00:00 Compliant Power Generator failure (Low oil Pressure) low oil pressure OK 1 gal oil add ,and restated INC408660 HDC150 ANSE_ROUGE Artibonite Ericsson 2G+3G C Talkpool 7/18/2020 8:50 7/18/2020 9:30 0:40:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Alarm clear by itself INC408672 HDC258 MARMELADE Artibonite Ericsson 2G+3G C Talkpool 7/18/2020 9:42 7/18/2020 10:30 0:48:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Alarm clear by itself INC408727 HDN252 ST_MALLON Nord Ericsson 2G D Talkpool 7/18/2020 9:38 7/18/2020 11:40 2:02:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Starter battery Faulty OK genset restarted with another starter battery INC408727 HDN241 BAHON Nord Ericsson 2G D Talkpool 7/18/2020 9:38 7/18/2020 11:40 2:02:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN252 Cascaded Back in the air with the main site INC408727 HDN316 PARISSIEN Nord Ericsson 2G D Talkpool 7/18/2020 9:38 7/18/2020 11:40 2:02:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN252 Cascaded Back in the air with the main site INC408662 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/18/2020 8:54 7/18/2020 11:40 2:46:00 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to fan belt broken OK Fan belt replaced,1gal oil added and genset restarted INC408752 HDC279 RAC_ORANGE Artibonite Ericsson 2G D Talkpool 7/18/2020 11:22 7/18/2020 14:22 3:00:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution expected from talkpool team INC408752 HDN269 BOIS LAURENCE Nord-Est Ericsson 2G D Talkpool 7/18/2020 11:22 7/18/2020 14:22 3:00:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Cascaded Back in the air with the main site INC408580 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G C Talkpool 7/18/2020 6:05 7/18/2020 18:30 12:24:58 4:00:00 Not Compliant Power Generator failure (Indeterminate) Portable genset was out of fuel Need to be justified Fuel added on portable genset Cells Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC408716 HDO378 CHATULEY Ouest Ericsson 2G A Talkpool 7/18/2020 8:30 7/18/2020 13:03 4:33:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure Need to be justified 2 gals of oil and 1 gal coolant added. Genset has been restarted. INC408621 HDS008 MONCHIL Sud-Est Ericsson 2G A Talkpool 7/18/2020 2:18 7/18/2020 10:02 7:44:00 4:00:00 Not Compliant RBS RBS Fault ( DUG Failure) Faulty DUG Spare Team has been replaced the faulty DUG. INC408531 HDO373 CARREFOUR_LIBERTE Ouest Ericsson 3G D Talkpool 7/17/2020 21:07 7/18/2020 17:17 20:10:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate. Need to be justified Team put RUS01B1 operational. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 174 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 178 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 10377 bytes Desc: image003.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 18 18:48:21 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 19 Jul 2020 00:48:21 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM Message-ID: Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 9 6 12 20 47 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 23 9 5 0 35 ZTE 9 7 1 1 9 Huawei 3 3 3 0 3 Network 35 19 9 1 47 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 3 0 6 14 47 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 312:03:10 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 218:13:10 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 158:17:10 Power Generator Failure (Engine broken) Engine broken. Spare part collected the genset is on the way. the swapping will performed tomorrow morning (07/18/2020) INC406602 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/14/2020 14:18 102:27:10 Power Generator Failure (Engine Knocking ) Engine broken. Spare part collected the genset is on the way. the swapping will performed tomorrow morning (07/18/2020) INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 91:27:10 Power Power Failure (Solar System failure) The solar system has broken down due to bad weather in the region; The site should be back on the air with solar energy. INC394627 HAIDO137 DELMAS_2 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/15/2020 23:51 68:54:10 Power Power Failure (Indeterminate) Commercial power, Site will be up with EDH Power. INC407828 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D Talkpool 7/16/2020 17:37 51:08:10 Power Generator Failure (Faulty AVR) AVR is fault. Spare part not available in the region. ETR: Not yet available INC407990 HDS259 LABORIEUX Sud Ericsson 2G D Talkpool 7/16/2020 23:54 44:51:10 Power Power Failure (Indeterminate) AVR suspected faulty, a new one has been requested. More update will be share once available. INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 41:03:10 Power Generator Failure (Engine broken) Talkpool Break down the genset , ETR to be provide by them INC408056 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/17/2020 4:40 40:05:10 Power Power Failure (Dynamo faulty) Dynamo faulty. ETR to be provided INC408056 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/17/2020 5:27 39:18:10 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS277 INC408088 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D O&M FUEL 7/17/2020 7:48 36:57:10 Fuel Generator failure (Fuel issue) Fuel theft suspected . Refueling is expected to be done after investigation by Security Team INC408212 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/17/2020 13:57 30:48:10 Power Power Failure (Indeterminate) After refueling, Hybrid team is requested for rectification and calibration. ETA not yet available INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 30:01:10 Power Generator Failure (Injection pump failure) Fuel injector and Priming pump issue. ETR to be provided INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 23:45:10 Power Generator failure (Water Pump Issue) Water pump faulty, spare requested, follow up is ongoing. INC408611 HDS318 DELIA Sud-Est Ericsson 2G D Talkpool 7/18/2020 0:58 19:47:10 Power Power Failure (Indeterminate) Site out of fuel. Fuel has been stolen on site. Follow up is ongoing with concern team. More update will be share once available. INC408611 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 7/18/2020 0:58 19:47:10 Dependent Affected by the power issue at the main site Affected by HDS318 INC408611 HDS360 PICHON Sud-Est Ericsson 2G D Talkpool 7/18/2020 0:58 19:47:10 Dependent Affected by the power issue at the main site Affected by HDS318 INC408611 HDS351 ANSE_A_PITRE Sud-Est Ericsson 3G B Talkpool 7/18/2020 0:58 19:47:10 Dependent Affected by the power issue at the main site Affected by HDS318 INC408592 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/18/2020 4:58 15:47:10 Power Generator failure (Indeterminate) Portable genset is out of fuel, ETR to 8:00PM Expired INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/18/2020 6:06 14:39:10 Power Power Failure (Solar System failure) Bad weather in the region. Site will get back once the solar batteries are fully charged INC408747 HDC200 HINCHE_RESOLY Centre Ericsson 3G+LTE A Digicel 7/18/2020 8:03 12:42:10 Transmission Transmission(Router issue) RSP Faulty and need to be replaced INC408747 HDC215 HINCHE_AVIATION Centre Ericsson 3G+LTE B Digicel 7/18/2020 8:03 12:42:10 Dependent Affected by the Transmission issue at the main site Attached to HDC200 INC408747 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 3G+LTE C Digicel 7/18/2020 8:03 12:42:10 Dependent Affected by the Transmission issue at the main site Attached to HDC200 INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/18/2020 9:59 10:46:10 Power Power Failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408483 HDC211 MIREBALAIS Centre Ericsson 3G A Digicel 7/18/2020 11:15 9:30:10 Transmission Transmission(Router issue) RSP Faulty and need to be replaced INC408483 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G+LTE A Digicel 7/18/2020 11:15 9:30:10 Dependent Affected by the Transmission issue at the main site Attached to HDC211 INC408483 HDC216 CROIX DE FER Centre Ericsson 3G C Digicel 7/18/2020 11:15 9:30:10 Dependent Affected by the Transmission issue at the main site Attached to HDC211 INC408483 HDC201 MONT_CARMEL Centre Ericsson 3G A Digicel 7/18/2020 11:15 9:30:10 Dependent Affected by the Transmission issue at the main site Attached to HDC211 INC408483 HDC221 LASCAHOBAS_II Centre Ericsson 3G C Digicel 7/18/2020 11:15 9:30:10 Dependent Affected by the Transmission issue at the main site Attached to HDC211 INC408483 HDC204 BELLADERE Centre Ericsson 3G+LTE A Digicel 7/18/2020 11:15 9:30:10 Dependent Affected by the Transmission issue at the main site Attached to HDC211 INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 8:36:10 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Recovery plan is not yet provided INC408765 HAIDS281 CARREFOUR GROS CHAUDI?RE Sud ZTE 2G+3G C O&M FUEL 7/18/2020 12:21 8:24:10 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/18/2020 at 7:59 pm. ETR to be provided. INC408765 HAIDS280 CONETE Sud ZTE 2G D O&M FUEL 7/18/2020 12:21 8:24:10 Dependent Affected by Fuel issue at the main site Affected by HAIDS281 INC408768 HDN276 PETIT_BOURG Nord Ericsson 2G C O&M FUEL 7/18/2020 12:54 7:51:10 Fuel Generator failure (Fuel issue) Fuel Team is informed since 7/18/2020 , 4:10PM. ETR to be provide by them INC408674 HDS358 BAUDARY Sud-Est Ericsson 2G D Talkpool 7/18/2020 13:56 6:49:10 Power Generator Failure (Alternator Failure) DC Alternator and Starter battery are faulty. Spare already in transit from Pap to the region, ETR to be provided. INC408555 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 14:09 6:36:10 Power Generator Failure (Starter battery failure) Starter battery faulty on site , new spare requested for replacement INC408786 HDS267 GRAND KAY ABRAHAM Nippes Ericsson 2G D Talkpool 7/18/2020 14:34 6:11:10 Power Power Failure (Indeterminate) Reported down for fuel. Photos awaiting for confirmation INC408786 HGA036 BANDACHITA Nippes Ericsson 2G D Talkpool 7/18/2020 14:34 6:11:10 Dependent Affected by the power issue at the main site Affected by HDS267 INC408793 HDO368 MORNE_GAUDER Ouest Ericsson 3G B Talkpool 7/18/2020 15:44 5:01:10 Transmission Transmission (Indeterminate) ETA is expired, next update will be shared soon INC408844 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 2G+3G A Talkpool 7/18/2020 15:46 4:59:10 Power Power Failure (Indeterminate) Team is working on site. INC408844 HDO393 RUE SALOMON_MERGER_COW Sud Ericsson 2G+3G B Talkpool 7/18/2020 15:46 4:59:10 Dependent Affected by the power issue at the main site Affected by HDO387 INC408794 HDC290 DAIGNAULT Artibonite Ericsson 2G D Talkpool 7/18/2020 15:54 4:51:10 Transmission Transmission (Indeterminate) No power issue found , TX Team will reach the site. ETA not yet available INC408915 HAIDO658 MARTISSANT Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 7/18/2020 17:05 3:40:10 Power Generator failure (Radiator failure) Radiator leak. Follow up is ongoing INC408935 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/18/2020 18:54 1:51:10 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided. INC408946 HDO320 POINTE_A_RAQUETTES Ouest Ericsson 2G D Talkpool 7/18/2020 19:22 1:23:10 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided. INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 1:23:10 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 18 19:53:09 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 19 Jul 2020 01:53:09 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (09:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 09:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 860:24:34 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 734:27:34 Power RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC391206 HDO314 CAZALE Ouest Ericsson 2G C Talkpool 7/10/2020 9:05 204:45:34 Power Power Failure (E-power system fail) HPU can't supply 2601 Cabinet , Swapping needed. Follow up is ongoing by Digicel RAN team INC407050 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/15/2020 13:42 80:08:34 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 39:44:34 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting sector A in 1800 band. Spare part needed INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 36:48:34 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC408267 HGA019 LEBRUN Nippes Ericsson 2G D Talkpool 7/17/2020 13:40 32:10:34 RBS RBS Fault (RUS failure) RUS01B8 is faulty. Spare part requested and not yet available for replacement INC408544 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/17/2020 22:26 23:24:34 RBS RBS Fault (RUS failure) RUS01B3 faulty , spare needed for replacement INC408611 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Talkpool 7/18/2020 0:58 20:52:34 Dependent Affected by the power issue at the main site Affected by HDS318 INC408611 HDS357 BANANE Sud-Est Ericsson 2G D Talkpool 7/18/2020 0:58 20:52:34 Dependent Affected by the power issue at the main site Affected by HDS318 INC408611 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G D Talkpool 7/18/2020 0:58 20:52:34 Dependent Affected by the power issue at the main site Affected by HDS318 INC408611 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 7/18/2020 0:58 20:52:34 Dependent Affected by the power issue at the main site Affected by HDs318 INC408629 HGA004 ST_MICHEL_DU_SUD Nippes Ericsson 2G B Talkpool 7/18/2020 3:30 18:20:34 RBS RBS Fault (DUG Failure) Faulty DUG, spare needed. ETR cannot be provided. INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 15:48:34 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 15:48:34 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408451 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 15:48:34 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408550 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 15:48:34 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC407901 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/18/2020 6:02 15:48:34 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408715 HDC332 SAPATERRE Centre Ericsson 2G D Talkpool 7/18/2020 8:34 13:16:34 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408922 HDS295 MORNE_AQUIN Nippes Ericsson 3G A Talkpool 7/18/2020 17:47 4:03:34 RBS RBS Fault (Indeterminate) ETA is expired, next update will be shared soon INC408960 HDO394 GRESSIER/MORNE_A_CHANDELLE Nippes Ericsson 2G A Talkpool 7/18/2020 20:42 1:08:34 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC408891 HDO409 CHAVANNES Nippes Ericsson 2G D Talkpool 7/18/2020 20:47 1:03:34 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 18 19:54:44 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 19 Jul 2020 01:54:44 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 09:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 09:00 PM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments No Site Running on Battery Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 18 20:57:06 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 19 Jul 2020 02:57:06 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM In-Reply-To: References: Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 11 10 13 21 55 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 24 10 5 0 36 ZTE 13 11 3 1 13 Huawei 6 6 5 0 6 Network 43 27 13 1 55 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 32 3 0 5 15 55 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 314:13:58 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 220:23:58 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 160:27:58 Power Generator Failure (Engine broken) Engine broken. Genset already collected. Next update to share when available INC406602 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/14/2020 14:18 104:37:58 Power Generator Failure (Engine Knocking ) Engine broken. Genset already collected. Next update to share when available INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 93:37:58 Power Power Failure (Solar System failure) The solar system has broken down due to bad weather in the region. The site should be back on the air with solar energy. INC394627 HAIDO137 DELMAS_2 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/15/2020 23:51 71:04:58 Power Generator failure (Indeterminate) Commercial power, Site will be up with EDH Power. INC407828 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D Talkpool 7/16/2020 17:37 53:18:58 Power Generator Failure (Faulty AVR) AVR is fault. Spare part not available in the region. Next update to share when available INC407990 HDS259 LABORIEUX Sud Ericsson 2G D Talkpool 7/16/2020 23:54 47:01:58 Power Power Failure (Indeterminate) AVR suspected faulty, a new one has been requested. More update will be share once available. INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 43:13:58 Power Generator Failure (Engine broken) Talkpool Break down the genset , ETR to be provide by them INC408056 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/17/2020 5:27 41:28:58 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS277 INC408088 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D O&M FUEL 7/17/2020 7:48 39:07:58 Fuel Generator failure (Fuel issue) Fuel theft suspected . Refueling is expected to be done after investigation by Security Team INC408212 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/17/2020 13:57 32:58:58 Power Generator failure (Indeterminate) After refueling, Hybrid team is requested for rectification and calibration. ETA not yet available INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 32:11:58 Power Generator Failure (Injection pump failure) Fuel injector and Priming pump issue. ETR to be provided INC408611 HDS318 DELIA Sud-Est Ericsson 2G D Talkpool 7/18/2020 0:58 21:57:58 Power Power Failure (Indeterminate) Fuel has been stolen on site. Follow up is ongoing with concerned team. More update will be share once available. INC408611 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 7/18/2020 0:58 21:57:58 Dependent Affected by the power issue at the main site Affected by HDS318 INC408611 HDS360 PICHON Sud-Est Ericsson 2G D Talkpool 7/18/2020 0:58 21:57:58 Dependent Affected by the power issue at the main site Affected by HDS318 INC408611 HDS351 ANSE_A_PITRE Sud-Est Ericsson 3G B Talkpool 7/18/2020 0:58 21:57:58 Dependent Affected by the power issue at the main site Affected by HDS318 INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/18/2020 6:06 16:49:58 Power Power Failure (Solar System failure) Bad weather in the region. Site will get back once the solar batteries are fully charged INC408747 HDC200 HINCHE_RESOLY Centre Ericsson 3G+LTE A Digicel 7/18/2020 8:03 14:52:58 Transmission Transmission(Router issue) RSP Faulty and need to be replaced INC408747 HDC215 HINCHE_AVIATION Centre Ericsson 3G+LTE B Digicel 7/18/2020 8:03 14:52:58 Dependent Affected by the Transmission issue at the main site Attached to HDC200 INC408747 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 3G+LTE C Digicel 7/18/2020 8:03 14:52:58 Dependent Affected by the Transmission issue at the main site Attached to HDC200 INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/18/2020 9:59 12:56:58 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408483 HDC211 MIREBALAIS Centre Ericsson 3G A Digicel 7/18/2020 11:15 11:40:58 Transmission Transmission(Router issue) RSP Faulty and need to be replaced INC408483 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G+LTE A Digicel 7/18/2020 11:15 11:40:58 Dependent Affected by the Transmission issue at the main site Attached to HDC211 INC408483 HDC216 CROIX DE FER Centre Ericsson 3G C Digicel 7/18/2020 11:15 11:40:58 Dependent Affected by the Transmission issue at the main site Attached to HDC211 INC408483 HDC201 MONT_CARMEL Centre Ericsson 3G A Digicel 7/18/2020 11:15 11:40:58 Dependent Affected by the Transmission issue at the main site Attached to HDC211 INC408483 HDC221 LASCAHOBAS_II Centre Ericsson 3G C Digicel 7/18/2020 11:15 11:40:58 Dependent Affected by the Transmission issue at the main site Attached to HDC211 INC408483 HDC204 BELLADERE Centre Ericsson 3G+LTE A Digicel 7/18/2020 11:15 11:40:58 Dependent Affected by the Transmission issue at the main site Attached to HDC211 INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 10:46:58 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC408765 HAIDS281 CARREFOUR GROS CHAUDI?RE Sud ZTE 2G+3G C O&M FUEL 7/18/2020 12:21 10:34:58 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/18/2020 at 7:59 pm. ETR to be provided. INC408765 HAIDS280 CONETE Sud ZTE 2G D O&M FUEL 7/18/2020 12:21 10:34:58 Dependent Affected by Fuel issue at the main site Affected by HAIDS281 INC408768 HDN276 PETIT_BOURG Nord Ericsson 2G C O&M FUEL 7/18/2020 12:54 10:01:58 Fuel Generator failure (Fuel issue) Fuel Team is informed since 7/18/2020 , 4:10PM. ETR to be provide by them INC408674 HDS358 BAUDARY Sud-Est Ericsson 2G D Talkpool 7/18/2020 13:56 8:59:58 Power Generator Failure (Alternator Failure) DC Alternator and Starter battery are faulty. Spare already in transit from Pap to the region, ETR to be provided. INC408555 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 14:09 8:46:58 Power Generator Failure (Starter battery failure) Starter battery faulty on site , new spare requested for replacement INC408786 HDS267 GRAND KAY ABRAHAM Nippes Ericsson 2G D Talkpool 7/18/2020 14:34 8:21:58 Power Power Failure (Indeterminate) Reported down for fuel. Photos awaiting for confirmation INC408786 HGA036 BANDACHITA Nippes Ericsson 2G D Talkpool 7/18/2020 14:34 8:21:58 Dependent Affected by the power issue at the main site Affected by HDS267 INC408844 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 2G+3G A Talkpool 7/18/2020 15:46 7:09:58 Power Power Failure (Indeterminate) Team will be back on site to boost the RBS Ericsson. ETA to be provided INC408844 HDO393 RUE SALOMON_MERGER_COW Sud Ericsson 2G+3G B Talkpool 7/18/2020 15:46 7:09:58 Dependent Affected by the power issue at the main site Affected by HDO387 INC408844 HDO368 MORNE_GAUDER Ouest Ericsson 3G B Talkpool 7/18/2020 15:46 7:09:58 Dependent Affected by the power issue at the main site Affected by HDO387 INC408794 HDC290 DAIGNAULT Artibonite Ericsson 2G D Talkpool 7/18/2020 15:54 7:01:58 Transmission Transmission (Indeterminate) No power issue found , TX Team will reach the site. ETA not yet available INC408915 HAIDO658 MARTISSANT Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 7/18/2020 17:05 5:50:58 Power Generator failure (Radiator failure) Radiator leak. Follow up is ongoing INC408935 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/18/2020 18:54 4:01:58 Power Power Failure (Indeterminate) Portable genset is out of fuel. Next update to share when available INC408946 HDO320 POINTE_A_RAQUETTES Ouest Ericsson 2G D Talkpool 7/18/2020 19:22 3:33:58 Power Power Failure (Indeterminate) Site located on island. Team will reach the site in the morning. ETA: 09:30h INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 3:33:58 Power Power Failure (Indeterminate) The team can't reach the site at this time due to heavy rains in the area. Next update to share when available INC408954 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/18/2020 20:20 2:35:58 Power Generator failure (Indeterminate) Team is working on site. INC408890 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/18/2020 20:48 2:07:58 Power Generator failure (Indeterminate) site is located in a private property. Team will reach the site on 7/19/2020 at 8:00 AM INC408953 HAIDO113 CANAPE-JUVENAT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 21:02 1:53:58 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 10:30 pm INC408894 HDO373 CARREFOUR_LIBERTE Ouest Ericsson 2G+3G D Talkpool 7/18/2020 21:06 1:49:58 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided. INC408895 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/18/2020 21:06 1:49:58 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided. INC408961 HAIDO432 BERCY Ouest Huawei 2G+3G A Huawei 7/18/2020 21:06 1:49:58 Power Generator failure (Indeterminate) Team has been dispatched.ETA not yet provided INC408896 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 7/18/2020 21:12 1:43:58 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided. INC408964 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 7/18/2020 21:24 1:31:58 Power Generator failure (Indeterminate) Team has been dispatched.ETA not yet provided INC409003 HDN229 BOIS_DE_LANCE Nord Ericsson 2G D Talkpool 7/18/2020 21:42 1:13:58 Power Generator failure (Indeterminate) Team has been dispatched.ETA not yet provided INC409002 HDO602 THOMASSIN_39 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/18/2020 21:49 1:06:58 Power Generator failure (Indeterminate) Team has been dispatched. ETA will be shared soon Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 18 22:19:24 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 19 Jul 2020 04:19:24 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 12 11 13 22 58 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 26 9 5 0 38 ZTE 12 11 4 1 12 Huawei 8 8 8 0 8 Network 46 28 17 1 58 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 35 3 0 5 15 58 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 315:34:15 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 221:44:15 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 161:48:15 Power Generator Failure (Engine broken) Engine broken. Genset already collected. Next update to share when available INC406602 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/14/2020 14:18 105:58:15 Power Generator Failure (Engine Knocking ) Engine broken. Genset already collected. ETA will be shared @10:00h INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 94:58:15 Power Power Failure (Solar System failure) The solar system has broken down due to bad weather in the region. The site should be back on the air with solar energy. INC394627 HAIDO137 DELMAS_2 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/15/2020 23:51 72:25:15 Power Generator failure (Indeterminate) Commercial power, Site will be up with EDH Power. INC407828 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D Talkpool 7/16/2020 17:37 54:39:15 Power Generator Failure (Faulty AVR) AVR is fault. Spare part not available in the region. Next update to share when available INC407990 HDS259 LABORIEUX Sud Ericsson 2G D Talkpool 7/16/2020 23:54 48:22:15 Power Power Failure (Indeterminate) AVR suspected faulty, a new one has been requested. More update will be share once available. INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 44:34:15 Power Generator Failure (Engine broken) Talkpool Break down the genset , ETR to be provide by them INC408088 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D O&M FUEL 7/17/2020 7:48 40:28:15 Fuel Generator failure (Fuel issue) Fuel theft suspected . Refueling is expected to be done after investigation by Security Team INC408212 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/17/2020 13:57 34:19:15 Power Generator failure (Indeterminate) SMU board faulty. Follow up is ongoing INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 33:32:15 Power Generator Failure (Injection pump failure) Fuel injector and Priming pump issue. ETR to be provided INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 27:16:15 Power Generator failure (Water Pump Issue) Water pump faulty, spare requested, follow up is ongoing. INC408611 HDS318 DELIA Sud-Est Ericsson 2G D Talkpool 7/18/2020 0:58 23:18:15 Power Power Failure (Indeterminate) Fuel has been stolen on site. Follow up is ongoing with concerned team. More update will be share once available. INC408611 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 7/18/2020 0:58 23:18:15 Dependent Affected by the power issue at the main site Affected by HDS318 INC408611 HDS360 PICHON Sud-Est Ericsson 2G D Talkpool 7/18/2020 0:58 23:18:15 Dependent Affected by the power issue at the main site Affected by HDS318 INC408611 HDS351 ANSE_A_PITRE Sud-Est Ericsson 3G B Talkpool 7/18/2020 0:58 23:18:15 Dependent Affected by the power issue at the main site Affected by HDS318 INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/18/2020 6:06 18:10:15 Power Power Failure (Solar System failure) Bad weather in the region. Site will get back once the solar batteries are fully charged INC408747 HDC200 HINCHE_RESOLY Centre Ericsson 3G+LTE A Digicel 7/18/2020 8:03 16:13:15 Transmission Transmission(Router issue) RSP Faulty and need to be replaced INC408747 HDC215 HINCHE_AVIATION Centre Ericsson 3G+LTE B Digicel 7/18/2020 8:03 16:13:15 Dependent Affected by the Transmission issue at the main site Attached to HDC200 INC408747 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 3G+LTE C Digicel 7/18/2020 8:03 16:13:15 Dependent Affected by the Transmission issue at the main site Attached to HDC200 INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/18/2020 9:59 14:17:15 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408483 HDC211 MIREBALAIS Centre Ericsson 3G A Digicel 7/18/2020 11:15 13:01:15 Transmission Transmission(Router issue) RSP Faulty and need to be replaced INC408483 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G+LTE A Digicel 7/18/2020 11:15 13:01:15 Dependent Affected by the Transmission issue at the main site Attached to HDC211 INC408483 HDC216 CROIX DE FER Centre Ericsson 3G C Digicel 7/18/2020 11:15 13:01:15 Dependent Affected by the Transmission issue at the main site Attached to HDC211 INC408483 HDC201 MONT_CARMEL Centre Ericsson 3G A Digicel 7/18/2020 11:15 13:01:15 Dependent Affected by the Transmission issue at the main site Attached to HDC211 INC408483 HDC221 LASCAHOBAS_II Centre Ericsson 3G C Digicel 7/18/2020 11:15 13:01:15 Dependent Affected by the Transmission issue at the main site Attached to HDC211 INC408483 HDC204 BELLADERE Centre Ericsson 3G+LTE A Digicel 7/18/2020 11:15 13:01:15 Dependent Affected by the Transmission issue at the main site Attached to HDC211 INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 12:07:15 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC408765 HAIDS281 CARREFOUR GROS CHAUDI?RE Sud ZTE 2G+3G C O&M FUEL 7/18/2020 12:21 11:55:15 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/18/2020 at 7:59 pm. ETR to be provided. INC408765 HAIDS280 CONETE Sud ZTE 2G D O&M FUEL 7/18/2020 12:21 11:55:15 Dependent Affected by Fuel issue at the main site Affected by HAIDS281 INC408768 HDN276 PETIT_BOURG Nord Ericsson 2G C O&M FUEL 7/18/2020 12:54 11:22:15 Fuel Generator failure (Fuel issue) Fuel Team is informed since 7/18/2020 , 4:10PM. ETR to be provide by them INC408674 HDS358 BAUDARY Sud-Est Ericsson 2G D Talkpool 7/18/2020 13:56 10:20:15 Power Generator Failure (Alternator Failure) DC Alternator and Starter battery are faulty. Spare already in transit from Pap to the region, ETR to be provided. INC408555 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 14:09 10:07:15 Power Generator Failure (Starter battery failure) Starter battery faulty on site , new spare requested for replacement INC408786 HDS267 GRAND KAY ABRAHAM Nippes Ericsson 2G D Talkpool 7/18/2020 14:34 9:42:15 Power Power Failure (Indeterminate) Reported down for fuel. Photos awaiting for confirmation INC408786 HGA036 BANDACHITA Nippes Ericsson 2G D Talkpool 7/18/2020 14:34 9:42:15 Dependent Affected by the power issue at the main site Affected by HDS267 INC408844 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 2G+3G A Talkpool 7/18/2020 15:46 8:30:15 Power Power Failure (Indeterminate) Team will be back on site to boost the RBS Ericsson. ETA to be provided INC408844 HDO393 RUE SALOMON_MERGER_COW Sud Ericsson 2G+3G B Talkpool 7/18/2020 15:46 8:30:15 Dependent Affected by the power issue at the main site Affected by HDO387 INC408844 HDO368 MORNE_GAUDER Ouest Ericsson 3G B Talkpool 7/18/2020 15:46 8:30:15 Dependent Affected by the power issue at the main site Affected by HDO387 INC408794 HDC290 DAIGNAULT Artibonite Ericsson 2G D Talkpool 7/18/2020 15:54 8:22:15 Transmission Transmission (Indeterminate) No power issue found , TX Team will reach the site. ETA not yet available INC408915 HAIDO658 MARTISSANT Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 7/18/2020 17:05 7:11:15 Power Generator failure (Radiator failure) Radiator leak. Follow up is ongoing INC408935 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/18/2020 18:54 5:22:15 Power Power Failure (Indeterminate) Portable genset is out of fuel. Next update to share when available INC408946 HDO320 POINTE_A_RAQUETTES Ouest Ericsson 2G D Talkpool 7/18/2020 19:22 4:54:15 Power Power Failure (Indeterminate) Site located on island. Team will reach the site in the morning. ETA: 09:30h INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 4:54:15 Power Power Failure (Indeterminate) The team can't reach the site at this time due to heavy rains in the area. Next update to share when available INC408954 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/18/2020 20:20 3:56:15 Power Generator failure (Indeterminate) Team is working on site. INC408890 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/18/2020 20:48 3:28:15 Power Generator failure (Indeterminate) site is located in a private property. Team will reach the site on 7/19/2020 at 8:00 AM INC408953 HAIDO113 CANAPE-JUVENAT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 21:02 3:14:15 Power Generator failure (Indeterminate) Watchman of the site is unavailable. Security team is following up on this case. Next feedback is coming soon. INC408895 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/18/2020 21:06 3:10:15 Power Power Failure (Indeterminate) Portable genset is out of fuel. Next update to share when available INC408896 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 7/18/2020 21:12 3:04:15 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 00:25h INC408964 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 7/18/2020 21:24 2:52:15 Power Generator failure (Indeterminate) Talkpool is not managing his team to reach the site INC409003 HDN229 BOIS_DE_LANCE Nord Ericsson 2G D Talkpool 7/18/2020 21:42 2:34:15 Power Generator failure (Indeterminate) Talkpool is not managing his team to reach the site INC409002 HDO602 THOMASSIN_39 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/18/2020 21:49 2:27:15 Power Generator failure (Indeterminate) Watchman of the site is unavailable. Security team is following up on this case. Next feedback is coming soon. INC409006 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 7/18/2020 22:02 2:14:15 Power Generator failure (Indeterminate) Team has been dispatched. ETA not yet provided INC408958 COW028 SONAPI_COW_II Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/18/2020 22:36 1:40:15 Power Generator failure (Indeterminate) No access at night. Team will reach the site on 7/19/2020 at 7:30 AM INC408981 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/18/2020 22:58 1:18:15 Power Generator failure (Indeterminate) Team has been dispatched. ETA not yet provided INC409014 HAIDO533 WANEY_93 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/18/2020 23:16 1:00:15 Power Generator failure (Indeterminate) Team has been dispatched. ETA will be shared soon INC408985 HDO611 TABARRE_40 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/18/2020 23:49 0:27:15 Power Generator failure (Indeterminate) Team has been dispatched. ETA will be shared soon INC408985 HDO226 NOUAILLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 23:49 0:27:15 Dependent Affected by the power issue at the main site Affected by HAIDO611 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 18 22:48:59 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 19 Jul 2020 04:48:59 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 863:21:30 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 737:24:30 Power RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC391206 HDO314 CAZALE Ouest Ericsson 2G C Talkpool 7/10/2020 9:05 207:42:30 Power Power Failure (E-power system fail) HPU can't supply 2601 Cabinet , Swapping needed. Follow up is ongoing by Digicel RAN team INC407050 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/15/2020 13:42 83:05:30 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 42:41:30 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting sector A in 1800 band. Spare part needed INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 39:45:30 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC408267 HGA019 LEBRUN Nippes Ericsson 2G D Talkpool 7/17/2020 13:40 35:07:30 RBS RBS Fault (RUS failure) RUS01B8 is faulty. Spare part requested and not yet available for replacement INC408544 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/17/2020 22:26 26:21:30 RBS RBS Fault (RUS failure) RUS01B3 faulty , spare needed for replacement INC408611 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Talkpool 7/18/2020 0:58 23:49:30 Dependent Affected by the power issue at the main site Affected by HDS318 INC408611 HDS357 BANANE Sud-Est Ericsson 2G D Talkpool 7/18/2020 0:58 23:49:30 Dependent Affected by the power issue at the main site Affected by HDS318 INC408611 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G D Talkpool 7/18/2020 0:58 23:49:30 Dependent Affected by the power issue at the main site Affected by HDS318 INC408629 HGA004 ST_MICHEL_DU_SUD Nippes Ericsson 2G B Talkpool 7/18/2020 3:30 21:17:30 RBS RBS Fault (DUG Failure) Faulty DUG, spare needed. ETR cannot be provided. INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 18:45:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 18:45:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408451 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 18:45:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408550 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 18:45:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC407901 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/18/2020 6:02 18:45:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408715 HDC332 SAPATERRE Centre Ericsson 2G D Talkpool 7/18/2020 8:34 16:13:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408922 HDS295 MORNE_AQUIN Sud Ericsson 3G A Talkpool 7/18/2020 17:47 7:00:30 RBS RBS Fault (Indeterminate) Filter 850 suspected faulty. Next update will be shared after further investigation INC408891 HDO409 CHAVANNES Ouest Ericsson 2G D Talkpool 7/18/2020 20:47 4:00:30 Power Power Failure (Indeterminate) Access issue. The team will be back on site once access is granted. INC409004 HDS226 AQUIN Sud Ericsson 2G A Talkpool 7/18/2020 21:50 2:57:30 RBS RBS Fault (Indeterminate) 900mhz band down. Team has been informed. ETA to be provided INC409022 HDO373 CARREFOUR_LIBERTE Ouest Ericsson 3G D Talkpool 7/18/2020 23:50 0:57:30 RBS RBS Fault (Indeterminate) Team has been informed. ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 18 22:50:04 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 19 Jul 2020 04:50:04 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 12:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 12:00 AM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments No Site Running on Battery Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 18 23:30:11 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 19 Jul 2020 05:30:11 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM References: Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM Sites off air by Class Class A B C D Total Total 12 10 13 20 55 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 24 8 5 0 35 ZTE 12 11 4 1 12 Huawei 8 8 8 0 8 Network 44 27 17 1 55 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 35 3 0 5 12 55 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 316:46:13 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 222:56:13 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 163:00:13 Power Generator Failure (Engine broken) Engine broken. Genset already collected. Next update to share when available INC406602 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/14/2020 14:18 107:10:13 Power Generator Failure (Engine Knocking ) Engine broken. Genset already collected. ETA will be shared @10:00h INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 96:10:13 Power Power Failure (Solar System failure) The solar system has broken down due to bad weather in the region. The site should be back on the air with solar energy. INC394627 HAIDO137 DELMAS_2 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/15/2020 23:51 73:37:13 Power Generator failure (Indeterminate) Commercial power, Site will be up with EDH Power. INC407828 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D Talkpool 7/16/2020 17:37 55:51:13 Power Generator Failure (Faulty AVR) AVR is fault. Spare part not available in the region. Next update to share when available INC407990 HDS259 LABORIEUX Sud Ericsson 2G D Talkpool 7/16/2020 23:54 49:34:13 Power Power Failure (Indeterminate) AVR suspected faulty, a new one has been requested. More update will be share once available. INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 45:46:13 Power Generator Failure (Engine broken) Talkpool Break down the genset , ETR to be provide by them INC408088 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D O&M FUEL 7/17/2020 7:48 41:40:13 Fuel Generator failure (Fuel issue) Fuel theft suspected . Refueling is expected to be done after investigation by Security Team INC408212 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/17/2020 13:57 35:31:13 Power Generator failure (Indeterminate) SMU board faulty. Follow up is ongoing INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 34:44:13 Power Generator Failure (Injection pump failure) Fuel injector and Priming pump issue. ETR to be provided INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 28:28:13 Power Generator failure (Water Pump Issue) Water pump faulty, spare requested, follow up is ongoing. INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/18/2020 6:06 19:22:13 Power Power Failure (Solar System failure) Bad weather in the region. Site will get back once the solar batteries are fully charged INC408747 HDC200 HINCHE_RESOLY Centre Ericsson 3G+LTE A Digicel 7/18/2020 8:03 17:25:13 Transmission Transmission(Router issue) RSP Faulty and need to be replaced INC408747 HDC215 HINCHE_AVIATION Centre Ericsson 3G+LTE B Digicel 7/18/2020 8:03 17:25:13 Dependent Affected by the Transmission issue at the main site Attached to HDC200 INC408747 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 3G+LTE C Digicel 7/18/2020 8:03 17:25:13 Dependent Affected by the Transmission issue at the main site Attached to HDC200 INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/18/2020 9:59 15:29:13 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408483 HDC211 MIREBALAIS Centre Ericsson 3G A Digicel 7/18/2020 11:15 14:13:13 Transmission Transmission(Router issue) RSP Faulty and need to be replaced INC408483 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G+LTE A Digicel 7/18/2020 11:15 14:13:13 Dependent Affected by the Transmission issue at the main site Attached to HDC211 INC408483 HDC216 CROIX DE FER Centre Ericsson 3G C Digicel 7/18/2020 11:15 14:13:13 Dependent Affected by the Transmission issue at the main site Attached to HDC211 INC408483 HDC201 MONT_CARMEL Centre Ericsson 3G A Digicel 7/18/2020 11:15 14:13:13 Dependent Affected by the Transmission issue at the main site Attached to HDC211 INC408483 HDC221 LASCAHOBAS_II Centre Ericsson 3G C Digicel 7/18/2020 11:15 14:13:13 Dependent Affected by the Transmission issue at the main site Attached to HDC211 INC408483 HDC204 BELLADERE Centre Ericsson 3G+LTE A Digicel 7/18/2020 11:15 14:13:13 Dependent Affected by the Transmission issue at the main site Attached to HDC211 INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 13:19:13 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC408765 HAIDS281 CARREFOUR GROS CHAUDI?RE Sud ZTE 2G+3G C O&M FUEL 7/18/2020 12:21 13:07:13 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/18/2020 at 7:59 pm. ETR to be provided. INC408765 HAIDS280 CONETE Sud ZTE 2G D O&M FUEL 7/18/2020 12:21 13:07:13 Dependent Affected by Fuel issue at the main site Affected by HAIDS281 INC408768 HDN276 PETIT_BOURG Nord Ericsson 2G C O&M FUEL 7/18/2020 12:54 12:34:13 Fuel Generator failure (Fuel issue) Fuel Team is informed since 7/18/2020 , 4:10PM. ETR to be provide by them INC408674 HDS358 BAUDARY Sud-Est Ericsson 2G D Talkpool 7/18/2020 13:56 11:32:13 Power Generator Failure (Alternator Failure) DC Alternator and Starter battery are faulty. Spare already in transit from Pap to the region, ETR to be provided. INC408555 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 14:09 11:19:13 Power Generator Failure (Starter battery failure) Starter battery faulty on site , new spare requested for replacement INC408786 HDS267 GRAND KAY ABRAHAM Nippes Ericsson 2G D Talkpool 7/18/2020 14:34 10:54:13 Power Power Failure (Indeterminate) Reported down for fuel. Photos awaiting for confirmation INC408786 HGA036 BANDACHITA Nippes Ericsson 2G D Talkpool 7/18/2020 14:34 10:54:13 Dependent Affected by the power issue at the main site Affected by HDS267 INC408844 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 2G+3G A Talkpool 7/18/2020 15:46 9:42:13 Power Power Failure (Indeterminate) Team will be back on site to boost the RBS Ericsson. ETA to be provided INC408844 HDO393 RUE SALOMON_MERGER_COW Sud Ericsson 2G+3G B Talkpool 7/18/2020 15:46 9:42:13 Dependent Affected by the power issue at the main site Affected by HDO387 INC408844 HDO368 MORNE_GAUDER Ouest Ericsson 3G B Talkpool 7/18/2020 15:46 9:42:13 Dependent Affected by the power issue at the main site Affected by HDO387 INC408794 HDC290 DAIGNAULT Artibonite Ericsson 2G D Talkpool 7/18/2020 15:54 9:34:13 Transmission Transmission (Indeterminate) No power issue found , Tx Team will reach the site. ETA not yet available INC408915 HAIDO658 MARTISSANT Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 7/18/2020 17:05 8:23:13 Power Generator failure (Radiator failure) Access issue by owner. Security team is following up on this case. Next feedback is coming soon. INC408935 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/18/2020 18:54 6:34:13 Power Power Failure (Indeterminate) Portable genset is out of fuel. Next update to share when available INC408946 HDO320 POINTE_A_RAQUETTES Ouest Ericsson 2G D Talkpool 7/18/2020 19:22 6:06:13 Power Power Failure (Indeterminate) Site located on island. Team will reach the site in the morning. ETA: 09:30h INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 6:06:13 Power Power Failure (Indeterminate) The team can't reach the site at this time due to heavy rains in the area. Next update to share when available INC408954 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/18/2020 20:20 5:08:13 Power Generator failure (Indeterminate) Team is working on site. INC408890 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/18/2020 20:48 4:40:13 Power Generator failure (Indeterminate) site is located in a private property. Team will reach the site on 7/19/2020 at 8:00 AM INC408953 HAIDO113 CANAPE-JUVENAT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 21:02 4:26:13 Power Generator failure (Indeterminate) Watchman of the site is unavailable. Security team is following up on this case. Next feedback is coming soon. INC408895 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/18/2020 21:06 4:22:13 Power Power Failure (Indeterminate) Portable genset is out of fuel. Next update to share when available INC408896 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 7/18/2020 21:12 4:16:13 Power Power Failure (Indeterminate) Access issue. The team will be back on site once access is granted. INC408964 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 7/18/2020 21:24 4:04:13 Power Generator failure (Indeterminate) Talkpool is not managing his team to reach the site INC409003 HDN229 BOIS_DE_LANCE Nord Ericsson 2G D Talkpool 7/18/2020 21:42 3:46:13 Power Generator failure (Indeterminate) Talkpool is not managing his team to reach the site INC409002 HDO602 THOMASSIN_39 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/18/2020 21:49 3:39:13 Power Generator failure (Indeterminate) Watchman of the site is unavailable. Security team is following up on this case. Next feedback is coming soon. INC409006 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 7/18/2020 22:02 3:26:13 Power Generator failure (Indeterminate) Talkpool is not managing his team to reach the site INC408958 COW028 SONAPI_COW_II Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/18/2020 22:36 2:52:13 Power Generator failure (Indeterminate) No access at night. Team will reach the site on 7/19/2020 at 7:30 AM INC408981 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/18/2020 22:58 2:30:13 Power Generator failure (Indeterminate) Talkpool is not managing his team to reach the site INC409014 HAIDO533 WANEY_93 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/18/2020 23:16 2:12:13 Power Generator failure (Indeterminate) The team is waiting for access to HDO658 and will reach the site immediately after. INC408985 HDO611 TABARRE_40 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/18/2020 23:49 1:39:13 Power Generator failure (Indeterminate) Team has been dispatched. ETA will be shared soon INC408985 HDO226 NOUAILLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 23:49 1:39:13 Dependent Affected by the power issue at the main site Affected by HAIDO611 INC409025 HDO407 LA SALLE Ouest Ericsson 2G D Talkpool 7/19/2020 0:34 0:54:13 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 19 01:23:34 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 19 Jul 2020 07:23:34 +0000 Subject: [Rantt] NOC hourly report at 03:00 AM Message-ID: Hello All, Received the NOC hourly report done at 03:00 AM Sites off air by Class Class A B C D Total Total 13 10 14 23 60 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 25 5 5 0 35 ZTE 14 13 6 1 14 Huawei 11 11 11 0 11 Network 50 29 22 1 60 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 39 3 0 6 12 60 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 318:38:42 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 224:48:42 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 164:52:42 Power Generator Failure (Engine broken) Engine broken. Genset already collected. Next update to share when available INC406602 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/14/2020 14:18 109:02:42 Power Generator Failure (Engine Knocking ) Engine broken. Genset already collected. ETA will be shared @10:00h INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 98:02:42 Power Power Failure (Solar System failure) The solar system has broken down due to bad weather in the region. The site should be back on the air with solar energy. INC394627 HAIDO137 DELMAS_2 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/15/2020 23:51 75:29:42 Power Generator failure (Indeterminate) Commercial power, Site will be up with EDH Power. INC407828 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D Talkpool 7/16/2020 17:37 57:43:42 Power Generator Failure (Faulty AVR) AVR is fault. Spare part not available in the region. Next update to share when available INC407990 HDS259 LABORIEUX Sud Ericsson 2G D Talkpool 7/16/2020 23:54 51:26:42 Power Power Failure (Indeterminate) AVR suspected faulty, a new one has been requested. More update will be share once available. INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 47:38:42 Power Generator Failure (Engine broken) Talkpool Break down the genset , ETR to be provide by them INC408088 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D O&M FUEL 7/17/2020 7:48 43:32:42 Fuel Generator failure (Fuel issue) Fuel theft suspected . Refueling is expected to be done after investigation by Security Team INC408212 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/17/2020 13:57 37:23:42 Power Generator failure (Indeterminate) SMU board faulty. Follow up is ongoing INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 36:36:42 Power Generator Failure (Injection pump failure) Fuel injector and Priming pump issue. ETR to be provided INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 30:20:42 Power Generator failure (Water Pump Issue) Water pump faulty, spare requested, follow up is ongoing. INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/18/2020 6:06 21:14:42 Power Power Failure (Solar System failure) Bad weather in the region. Site will get back once the solar batteries are fully charged INC408747 HDC200 HINCHE_RESOLY Centre Ericsson 3G+LTE A Digicel 7/18/2020 8:03 19:17:42 Transmission Transmission(Router issue) RSP Faulty, team is on the site for the replacement, INC408747 HDC215 HINCHE_AVIATION Centre Ericsson 3G+LTE B Digicel 7/18/2020 8:03 19:17:42 Dependent Affected by the Transmission issue at the main site Attached to HDC200 INC408747 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 3G+LTE C Digicel 7/18/2020 8:03 19:17:42 Dependent Affected by the Transmission issue at the main site Attached to HDC200 INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/18/2020 9:59 17:21:42 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408483 HDC211 MIREBALAIS Centre Ericsson 3G A Digicel 7/18/2020 11:15 16:05:42 Transmission Transmission(Router issue) RSP Faulty and need to be replaced INC408483 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G+LTE A Digicel 7/18/2020 11:15 16:05:42 Dependent Affected by the Transmission issue at the main site Attached to HDC211 INC408483 HDC216 CROIX DE FER Centre Ericsson 3G C Digicel 7/18/2020 11:15 16:05:42 Dependent Affected by the Transmission issue at the main site Attached to HDC211 INC408483 HDC201 MONT_CARMEL Centre Ericsson 3G A Digicel 7/18/2020 11:15 16:05:42 Dependent Affected by the Transmission issue at the main site Attached to HDC211 INC408483 HDC221 LASCAHOBAS_II Centre Ericsson 3G C Digicel 7/18/2020 11:15 16:05:42 Dependent Affected by the Transmission issue at the main site Attached to HDC211 INC408483 HDC204 BELLADERE Centre Ericsson 3G+LTE A Digicel 7/18/2020 11:15 16:05:42 Dependent Affected by the Transmission issue at the main site Attached to HDC211 INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 15:11:42 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC408765 HAIDS281 CARREFOUR GROS CHAUDI?RE Sud ZTE 2G+3G C O&M FUEL 7/18/2020 12:21 14:59:42 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/18/2020 at 7:59 pm. ETR to be provided. INC408765 HAIDS280 CONETE Sud ZTE 2G D O&M FUEL 7/18/2020 12:21 14:59:42 Dependent Affected by Fuel issue at the main site Affected by HAIDS281 INC408768 HDN276 PETIT_BOURG Nord Ericsson 2G C O&M FUEL 7/18/2020 12:54 14:26:42 Fuel Generator failure (Fuel issue) Fuel Team is informed since 7/18/2020 , 4:10PM. ETR to be provide by them INC408674 HDS358 BAUDARY Sud-Est Ericsson 2G D Talkpool 7/18/2020 13:56 13:24:42 Power Generator Failure (Alternator Failure) DC Alternator and Starter battery are faulty. Spare already in transit from Pap to the region, ETR to be provided. INC408555 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 14:09 13:11:42 Power Generator Failure (Starter battery failure) Starter battery faulty on site , new spare requested for replacement INC408786 HDS267 GRAND KAY ABRAHAM Nippes Ericsson 2G D Talkpool 7/18/2020 14:34 12:46:42 Power Power Failure (Indeterminate) Reported down for fuel. Photos awaiting for confirmation INC408786 HGA036 BANDACHITA Nippes Ericsson 2G D Talkpool 7/18/2020 14:34 12:46:42 Dependent Affected by the power issue at the main site Affected by HDS267 INC408794 HDC290 DAIGNAULT Artibonite Ericsson 2G D Talkpool 7/18/2020 15:54 11:26:42 Transmission Transmission (Indeterminate) No power issue found , TX Team will reach the site. ETA not yet available INC408915 HAIDO658 MARTISSANT Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 7/18/2020 17:05 10:15:42 Power Generator failure (Radiator failure) Access issue by owner. Security team is following up on this case. Next feedback is coming soon. INC408935 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/18/2020 18:54 8:26:42 Power Power Failure (Indeterminate) Portable genset is out of fuel. Next update to share when available INC408946 HDO320 POINTE_A_RAQUETTES Ouest Ericsson 2G D Talkpool 7/18/2020 19:22 7:58:42 Power Power Failure (Indeterminate) Site located on island. Team will reach the site in the morning. ETA: 09:30h INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 7:58:42 Power Power Failure (Indeterminate) The team can't reach the site at this time due to heavy rains in the area. Next update to share when available INC408954 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/18/2020 20:20 7:00:42 Transmission Transmission (Indeterminate) TX team requested ETA not yet provided INC408890 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/18/2020 20:48 6:32:42 Power Generator failure (Indeterminate) site is located in a private property. Team will reach the site on 7/19/2020 at 8:00 AM INC408953 HAIDO113 CANAPE-JUVENAT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 21:02 6:18:42 Power Generator failure (Indeterminate) Watchman of the site is unavailable. Security team is following up on this case. Next feedback is coming soon. INC408895 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/18/2020 21:06 6:14:42 Power Power Failure (Indeterminate) Portable genset is out of fuel. Next update to share when available INC408896 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 7/18/2020 21:12 6:08:42 Power Power Failure (Indeterminate) Access issue. The team will be back on site once access is granted. INC408964 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 7/18/2020 21:24 5:56:42 Power Generator failure (Indeterminate) Talkpool is not managing his team to reach the site INC409003 HDN229 BOIS_DE_LANCE Nord Ericsson 2G D Talkpool 7/18/2020 21:42 5:38:42 Power Generator failure (Indeterminate) Talkpool is not managing his team to reach the site INC409002 HDO602 THOMASSIN_39 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/18/2020 21:49 5:31:42 Power Generator failure (Indeterminate) Watchman of the site is unavailable. Security team is following up on this case. Next feedback is coming soon. INC409006 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 7/18/2020 22:02 5:18:42 Power Generator failure (Indeterminate) Talkpool is not managing his team to reach the site INC408958 COW028 SONAPI_COW_II Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/18/2020 22:36 4:44:42 Power Generator failure (Indeterminate) No access at night. Team will reach the site on 7/19/2020 at 7:30 AM INC408981 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/18/2020 22:58 4:22:42 Power Generator failure (Indeterminate) Talkpool is not managing his team to reach the site INC409014 HAIDO533 WANEY_93 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/18/2020 23:16 4:04:42 Power Generator failure (Indeterminate) Watchman of the site is unavailable. Security team is following up on this case. Next feedback is coming soon. INC408985 HDO611 TABARRE_40 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/18/2020 23:49 3:31:42 Power Generator failure (Indeterminate) Watchman of the site is unavailable. Security team is following up on this case. Next feedback is coming soon. INC408985 HDO226 NOUAILLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 23:49 3:31:42 Dependent Affected by the power issue at the main site Affected by HAIDO611 INC409025 HDO407 LA SALLE Ouest Ericsson 2G D Talkpool 7/19/2020 0:34 2:46:42 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 03:25h INC408989 HAIDO526 CHEAU D'EAU Port-au-Prince ZTE 2G+3G+LTE C Talkpool 7/19/2020 1:14 2:06:42 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC409027 HAIDO152 THOR_65 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/19/2020 1:28 1:52:42 Power Generator failure (Indeterminate) site is located in a private property. Team will reach the site on 7/19/2020 at 8:00 AM INC408915 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/19/2020 1:28 1:52:42 Dependent Affected by the power issue at the main site Affected by HAIDO658 INC408915 HDO221 4_AVE_BOLOSSE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/19/2020 1:28 1:52:42 Dependent Affected by the power issue at the main site Affected by HAIDO658 INC409030 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/19/2020 1:49 1:31:42 Power Generator failure (Indeterminate) Site will be up with commercial power INC409031 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 7/19/2020 1:54 1:26:42 Power Power Failure (Indeterminate) Talkpool does not manage his team to reach the site. ETA: 07:30h INC408995 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 7/19/2020 1:54 1:26:42 Power Generator failure (Indeterminate) Team has been dispatched. ETA not yet provided INC408996 HDO559 RUE _LAMY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/19/2020 2:06 1:14:42 Power Generator failure (Indeterminate) Team has been dispatched. ETA will be shared soon Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 19 01:27:03 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 19 Jul 2020 07:27:03 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 03:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 03:00 AM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments No Site Running on Battery Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 19 01:33:58 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 19 Jul 2020 07:33:58 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (03:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 03:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 866:06:38 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 740:09:38 Power RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 45:26:38 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting sector A in 1800 band. Spare part needed INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 42:30:38 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC408267 HGA019 LEBRUN Nippes Ericsson 2G D Talkpool 7/17/2020 13:40 37:52:38 RBS RBS Fault (RUS failure) RUS01B8 is faulty. Spare part requested and not yet available for replacement INC408544 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/17/2020 22:26 29:06:38 RBS RBS Fault (RUS failure) RUS01B3 faulty , spare needed for replacement INC408629 HGA004 ST_MICHEL_DU_SUD Nippes Ericsson 2G B Talkpool 7/18/2020 3:30 24:02:38 RBS RBS Fault (DUG Failure) Faulty DUG, spare needed. ETR cannot be provided. INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 21:30:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 21:30:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408451 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 21:30:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408550 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 21:30:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC407901 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/18/2020 6:02 21:30:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408922 HDS295 MORNE_AQUIN Sud Ericsson 3G A Talkpool 7/18/2020 17:47 9:45:38 RBS RBS Fault (Indeterminate) Filter 850 suspected faulty. Next update will be shared after further investigation INC408891 HDO409 CHAVANNES Ouest Ericsson 2G D Talkpool 7/18/2020 20:47 6:45:38 Power Power Failure (Indeterminate) Access issue. The team will be back on site once access is granted. INC409022 HDO373 CARREFOUR_LIBERTE Ouest Ericsson 3G D Talkpool 7/18/2020 23:50 3:42:38 RBS RBS Fault (Indeterminate) ETA is expired, next update will be shared. INC409028 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 2G B Talkpool 7/19/2020 1:40 1:52:38 RBS RBS Fault (Indeterminate) Team has been dispatched. ETA not yet provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 19 02:24:37 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 19 Jul 2020 08:24:37 +0000 Subject: [Rantt] NOC hourly report at 4:00 AM Message-ID: Hello All, Received the NOC hourly report done at 4:00 AM Sites off air by Class Class A B C D Total Total 12 8 12 23 55 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 25 4 2 0 31 ZTE 13 12 5 1 13 Huawei 11 11 11 0 11 Network 49 27 18 1 55 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 38 3 0 6 8 55 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 319:41:17 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 225:51:17 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 165:55:17 Power Generator Failure (Engine broken) Engine broken. Genset already collected. Next update to share when available INC406602 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/14/2020 14:18 110:05:17 Power Generator Failure (Engine Knocking ) Engine broken. Genset already collected. ETA will be shared @10:00h INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 99:05:17 Power Power Failure (Solar System failure) The solar system has broken down due to bad weather in the region. The site should be back on the air with solar energy. INC394627 HAIDO137 DELMAS_2 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/15/2020 23:51 76:32:17 Power Generator failure (Indeterminate) Commercial power, Site will be up with EDH Power. INC407828 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D Talkpool 7/16/2020 17:37 58:46:17 Power Generator Failure (Faulty AVR) AVR is fault. Spare part not available in the region. Next update to share when available INC407990 HDS259 LABORIEUX Sud Ericsson 2G D Talkpool 7/16/2020 23:54 52:29:17 Power Power Failure (Indeterminate) AVR suspected faulty, a new one has been requested. More update will be share once available. INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 48:41:17 Power Generator Failure (Engine broken) Talkpool Break down the genset , ETR to be provide by them INC408088 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D O&M FUEL 7/17/2020 7:48 44:35:17 Fuel Generator failure (Fuel issue) Fuel theft suspected . Refueling is expected to be done after investigation by Security Team INC408212 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/17/2020 13:57 38:26:17 Power Generator failure (Indeterminate) SMU board faulty. Follow up is ongoing INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 37:39:17 Power Generator Failure (Injection pump failure) Fuel injector and Priming pump issue. ETR to be provided INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 31:23:17 Power Generator failure (Water Pump Issue) Water pump faulty, spare requested, follow up is ongoing. INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/18/2020 6:06 22:17:17 Power Power Failure (Solar System failure) Bad weather in the region. Site will get back once the solar batteries are fully charged INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/18/2020 9:59 18:24:17 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408483 HDC211 MIREBALAIS Centre Ericsson 3G A Digicel 7/18/2020 11:15 17:08:17 Transmission Transmission(Router issue) RSP Faulty and need to be replaced INC408483 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G+LTE A Digicel 7/18/2020 11:15 17:08:17 Dependent Affected by the Transmission issue at the main site Attached to HDC211 INC408483 HDC201 MONT_CARMEL Centre Ericsson 3G A Digicel 7/18/2020 11:15 17:08:17 Dependent Affected by the Transmission issue at the main site Attached to HDC211 INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 16:14:17 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC408765 HAIDS281 CARREFOUR GROS CHAUDI?RE Sud ZTE 2G+3G C O&M FUEL 7/18/2020 12:21 16:02:17 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/18/2020 at 7:59 pm. ETR to be provided. INC408765 HAIDS280 CONETE Sud ZTE 2G D O&M FUEL 7/18/2020 12:21 16:02:17 Dependent Affected by Fuel issue at the main site Affected by HAIDS281 INC408768 HDN276 PETIT_BOURG Nord Ericsson 2G C O&M FUEL 7/18/2020 12:54 15:29:17 Fuel Generator failure (Fuel issue) Fuel Team is informed since 7/18/2020 , 4:10PM. ETR to be provide by them INC408674 HDS358 BAUDARY Sud-Est Ericsson 2G D Talkpool 7/18/2020 13:56 14:27:17 Power Generator Failure (Alternator Failure) DC Alternator and Starter battery are faulty. Spare already in transit from Pap to the region, ETR to be provided. INC408555 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 14:09 14:14:17 Power Generator Failure (Starter battery failure) Starter battery faulty on site , new spare requested for replacement INC408786 HDS267 GRAND KAY ABRAHAM Nippes Ericsson 2G D Talkpool 7/18/2020 14:34 13:49:17 Power Power Failure (Indeterminate) Reported down for fuel. Photos awaiting for confirmation INC408786 HGA036 BANDACHITA Nippes Ericsson 2G D Talkpool 7/18/2020 14:34 13:49:17 Dependent Affected by the power issue at the main site Affected by HDS267 INC408794 HDC290 DAIGNAULT Artibonite Ericsson 2G D Talkpool 7/18/2020 15:54 12:29:17 Transmission Transmission (Indeterminate) No power issue found , TX Team will reach the site. ETA not yet available INC408915 HAIDO658 MARTISSANT Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 7/18/2020 17:05 11:18:17 Power Generator failure (Radiator failure) Access issue by owner. Security team is following up on this case. Next feedback is coming soon. INC408935 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/18/2020 18:54 9:29:17 Power Power Failure (Indeterminate) Portable genset is out of fuel. Next update to share when available INC408946 HDO320 POINTE_A_RAQUETTES Ouest Ericsson 2G D Talkpool 7/18/2020 19:22 9:01:17 Power Power Failure (Indeterminate) Site located on island. Team will reach the site in the morning. ETA: 09:30h INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 9:01:17 Power Power Failure (Indeterminate) The team can't reach the site at this time due to heavy rains in the area. Next update to share when available INC408954 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/18/2020 20:20 8:03:17 Transmission Transmission (Indeterminate) TX team requested ETA not yet provided INC408953 HAIDO113 CANAPE-JUVENAT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 21:02 7:21:17 Power Generator failure (Indeterminate) Watchman of the site is unavailable. Security team is following up on this case. Next feedback is coming soon. INC408895 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/18/2020 21:06 7:17:17 Power Power Failure (Indeterminate) Portable genset is out of fuel. Next update to share when available INC408896 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 7/18/2020 21:12 7:11:17 Power Power Failure (Indeterminate) Access issue. The team will be back on site once access is granted. INC408964 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 7/18/2020 21:24 6:59:17 Power Generator failure (Indeterminate) Talkpool is not managing his team to reach the site INC409003 HDN229 BOIS_DE_LANCE Nord Ericsson 2G D Talkpool 7/18/2020 21:42 6:41:17 Power Generator failure (Indeterminate) Talkpool is not managing his team to reach the site INC409002 HDO602 THOMASSIN_39 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/18/2020 21:49 6:34:17 Power Generator failure (Indeterminate) Watchman of the site is unavailable. Security team is following up on this case. Next feedback is coming soon. INC409006 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 7/18/2020 22:02 6:21:17 Power Generator failure (Indeterminate) Talkpool is not managing his team to reach the site INC408958 COW028 SONAPI_COW_II Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/18/2020 22:36 5:47:17 Power Generator failure (Indeterminate) No access at night. Team will reach the site on 7/19/2020 at 7:30 AM INC408981 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/18/2020 22:58 5:25:17 Power Generator failure (Indeterminate) Talkpool is not managing his team to reach the site INC409014 HAIDO533 WANEY_93 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/18/2020 23:16 5:07:17 Power Generator failure (Indeterminate) Watchman of the site is unavailable. Security team is following up on this case. Next feedback is coming soon. INC408985 HDO611 TABARRE_40 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/18/2020 23:49 4:34:17 Power Generator failure (Indeterminate) Watchman of the site is unavailable. Security team is following up on this case. Next feedback is coming soon. INC408985 HDO226 NOUAILLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 23:49 4:34:17 Dependent Affected by the power issue at the main site Affected by HAIDO611 INC408989 HAIDO526 CHEAU D'EAU Port-au-Prince ZTE 2G+3G+LTE C Talkpool 7/19/2020 1:14 3:09:17 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC409027 HAIDO152 THOR_65 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/19/2020 1:28 2:55:17 Power Generator failure (Indeterminate) Site is located in a private property. Team will reach the site on 7/19/2020 at 8:00 AM INC408915 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/19/2020 1:28 2:55:17 Dependent Affected by the power issue at the main site Affected by HAIDO658 INC408915 HDO221 4_AVE_BOLOSSE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/19/2020 1:28 2:55:17 Dependent Affected by the power issue at the main site Affected by HAIDO658 INC409030 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/19/2020 1:49 2:34:17 Power Generator failure (Indeterminate) Site will be up with commercial power INC409030 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/19/2020 1:49 2:34:17 Dependent Affected by the power issue at the main site Attached to HDN150 INC409031 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 7/19/2020 1:54 2:29:17 Power Power Failure (Indeterminate) Talkpool does not manage his team to reach the site. ETA: 07:30h INC408995 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 7/19/2020 1:54 2:29:17 Power Generator failure (Indeterminate) Team has been dispatched.ETA 6:20 AM INC408996 HDO559 RUE _LAMY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/19/2020 2:06 2:17:17 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC409108 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 3G+LTE C Talkpool 7/19/2020 4:03 0:20:17 Transmission Transmission (Indeterminate) Team has been dispatched.ETA not yet provided. INC409025 HDO407 LA SALLE Ouest Ericsson 2G D Talkpool 7/19/2020 0:34 3:49:17 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 19 04:31:14 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 19 Jul 2020 10:31:14 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 869:04:39 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 743:07:39 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 48:24:39 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting sector A in 1800 band. Spare part needed INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 45:28:39 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC408267 HGA019 LEBRUN Nippes Ericsson 2G D Talkpool 7/17/2020 13:40 40:50:39 RBS RBS Fault (RUS failure) RUS01B8 is faulty. Spare part requested and not yet available for replacement INC408544 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/17/2020 22:26 32:04:39 RBS RBS Fault (RUS failure) RUS01B3 faulty , spare needed for replacement INC408629 HGA004 ST_MICHEL_DU_SUD Nippes Ericsson 2G B Talkpool 7/18/2020 3:30 27:00:39 RBS RBS Fault (DUG Failure) Faulty DUG, spare needed. ETR cannot be provided. INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 24:28:39 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 24:28:39 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408451 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 24:28:39 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408550 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 24:28:39 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC407901 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/18/2020 6:02 24:28:39 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408922 HDS295 MORNE_AQUIN Sud Ericsson 3G A Talkpool 7/18/2020 17:47 12:43:39 RBS RBS Fault (Indeterminate) Filter 850 suspected faulty. Next update will be shared after further investigation INC408891 HDO409 CHAVANNES Ouest Ericsson 2G D Talkpool 7/18/2020 20:47 9:43:39 Power Power Failure (Indeterminate) Access issue. The team will be back on site once access is granted. INC409022 HDO373 CARREFOUR_LIBERTE Ouest Ericsson 3G D Talkpool 7/18/2020 23:50 6:40:39 RBS RBS Fault (Indeterminate) Talkpool does not manage his team to reach the site INC409028 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 2G B Talkpool 7/19/2020 1:40 4:50:39 RBS RBS Fault (Indeterminate) Team has been dispatched.ETA 6:20 AM INC409103 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 7/19/2020 3:37 2:53:39 Power Power Failure (Indeterminate) Team has been dispatched.ETA not yet provided. INC409036 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 7/19/2020 4:42 1:48:39 Power Power Failure (Indeterminate) Team has been dispatched.ETA not yet provided. INC409114 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 2G B Talkpool 7/19/2020 4:46 1:44:39 RBS RBS Fault (Indeterminate) Sector A down. Team has been informed. ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 19 05:44:09 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 19 Jul 2020 11:44:09 +0000 Subject: [Rantt] NOC SITES REPORT updated for this July 19th, 2020 till 7:00 AM. Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this July 19th, 2020 till 7:00 AM. > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 322:52:56 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 229:02:56 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 169:06:56 Power Generator Failure (Engine broken) Engine broken. Genset already collected. Next update to share when available INC406602 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/14/2020 14:18 113:16:56 Power Generator Failure (Engine Knocking ) Engine broken. Genset already collected. ETA will be shared @10:00h INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 102:16:56 Power Power Failure (Solar System failure) The solar system has broken down due to bad weather in the region. The site should be back on the air with solar energy. INC394627 HAIDO137 DELMAS_2 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/15/2020 23:51 79:43:56 Power Generator failure (Indeterminate) Commercial power, Site will be up with EDH Power. INC407990 HDS259 LABORIEUX Sud Ericsson 2G D Talkpool 7/16/2020 23:54 55:40:56 Power Power Failure (Indeterminate) AVR suspected faulty, a new one has been requested. More update will be share once available. INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 51:52:56 Power Generator Failure (Engine broken) Talkpool Break down the genset , ETR to be provide by them INC408088 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D O&M FUEL 7/17/2020 7:48 47:46:56 Fuel Generator failure (Fuel issue) Fuel theft suspected . Refueling is expected to be done after investigation by Security Team INC408212 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/17/2020 13:57 41:37:56 Power Generator failure (Indeterminate) SMU board faulty. Follow up is ongoing INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 40:50:56 Power Generator Failure (Injection pump failure) Fuel injector and Priming pump issue. ETR to be provided INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 34:34:56 Power Generator failure (Water Pump Issue) Water pump faulty, spare requested, follow up is ongoing. INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/18/2020 6:06 25:28:56 Power Power Failure (Solar System failure) Bad weather in the region. Site will get back once the solar batteries are fully charged INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/18/2020 9:59 21:35:56 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408483 HDC211 MIREBALAIS Centre Ericsson 3G A Digicel 7/18/2020 11:15 20:19:56 Transmission Transmission(Router issue) RSP Faulty and need to be replaced INC408483 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G+LTE A Digicel 7/18/2020 11:15 20:19:56 Dependent Affected by the Transmission issue at the main site Attached to HDC211 INC408483 HDC201 MONT_CARMEL Centre Ericsson 3G A Digicel 7/18/2020 11:15 20:19:56 Dependent Affected by the Transmission issue at the main site Attached to HDC211 INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 19:25:56 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC408765 HAIDS281 CARREFOUR GROS CHAUDI?RE Sud ZTE 2G+3G C O&M FUEL 7/18/2020 12:21 19:13:56 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/18/2020 at 7:59 pm. ETR to be provided. INC408765 HAIDS280 CONETE Sud ZTE 2G D O&M FUEL 7/18/2020 12:21 19:13:56 Dependent Affected by Fuel issue at the main site Affected by HAIDS281 INC408768 HDN276 PETIT_BOURG Nord Ericsson 2G C O&M FUEL 7/18/2020 12:54 18:40:56 Fuel Generator failure (Fuel issue) Fuel Team is informed since 7/18/2020 , 4:10PM. ETR to be provide by them INC408674 HDS358 BAUDARY Sud-Est Ericsson 2G D Talkpool 7/18/2020 13:56 17:38:56 Power Generator Failure (Alternator Failure) DC Alternator and Starter battery are faulty. Spare already in transit from Pap to the region, ETR to be provided. INC408555 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 14:09 17:25:56 Power Generator Failure (Starter battery failure) Starter battry faulty on site , new spare requested for replacement INC408786 HDS267 GRAND KAY ABRAHAM Nippes Ericsson 2G D Talkpool 7/18/2020 14:34 17:00:56 Power Power Failure (Indeterminate) Reported down for fuel. Photos awaiting for confirmation INC408786 HGA036 BANDACHITA Nippes Ericsson 2G D Talkpool 7/18/2020 14:34 17:00:56 Dependent Affected by the power issue at the main site Affected by HDS267 INC408794 HDC290 DAIGNAULT Artibonite Ericsson 2G D Talkpool 7/18/2020 15:54 15:40:56 Transmission Transmission (Indeterminate) No power issue found , Tx Team will reach the site. ETA not yet available INC408915 HAIDO658 MARTISSANT Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/18/2020 17:05 14:29:56 Power Generator failure (Radiator failure) The team is on site to repair the radiator INC408935 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/18/2020 18:54 12:40:56 Power Power Failure (Indeterminate) Portable genset is out of fuel. Next update to share when available INC408946 HDO320 POINTE_A_RAQUETTES Ouest Ericsson 2G D Talkpool 7/18/2020 19:22 12:12:56 Power Power Failure (Indeterminate) Site located on island. Team will reach the site in the morning. ETA: 09:30h INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 12:12:56 Power Power Failure (Indeterminate) Team has been informed. ETA: 07:35h INC408954 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/18/2020 20:20 11:14:56 Transmission Transmission (Indeterminate) TX team requested ETA not yet provided INC408953 HAIDO113 CANAPE-JUVENAT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 21:02 10:32:56 Power Generator failure (Indeterminate) Team will check the site at 8:00 AM INC408895 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/18/2020 21:06 10:28:56 Power Power Failure (Indeterminate) Portable genset is out of fuel. Next update to share when available INC408896 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 7/18/2020 21:12 10:22:56 Power Power Failure (Indeterminate) Team is on site INC409003 HDN229 BOIS_DE_LANCE Nord Ericsson 2G D Talkpool 7/18/2020 21:42 9:52:56 Power Generator failure (Indeterminate) Talkpool is not managing his team to reach the site INC409002 HDO602 THOMASSIN_39 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/18/2020 21:49 9:45:56 Power Generator failure (Indeterminate) Team will check the site at 8:00 AM INC408958 COW028 SONAPI_COW_II Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/18/2020 22:36 8:58:56 Power Generator failure (Indeterminate) Team will reach the site at 7:30 AM INC408981 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/18/2020 22:58 8:36:56 Power Generator failure (Indeterminate) Talkpool refuse go to the site due to unsafe area ETA 8:00 AM INC408985 HDO611 TABARRE_40 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/18/2020 23:49 7:45:56 Power Generator failure (Indeterminate) Team is waiting for access. Follow up is ongoing INC408985 HDO226 NOUAILLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 23:49 7:45:56 Dependent Affected by the power issue at the main site Affected by HAIDO611 INC408989 HAIDO526 CHEAU D'EAU Port-au-Prince ZTE 2G+3G+LTE C Talkpool 7/19/2020 1:14 6:20:56 Power Generator failure (Indeterminate) Team will reach the site at 7:15 AM INC408915 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/19/2020 1:28 6:06:56 Dependent Affected by the power issue at the main site Affected by HAIDO658 INC408915 HDO221 4_AVE_BOLOSSE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/19/2020 1:28 6:06:56 Dependent Affected by the power issue at the main site Affected by HAIDO658 INC409030 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/19/2020 1:49 5:45:56 Power Generator failure (Indeterminate) Site will be up with commercial power INC409030 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/19/2020 1:49 5:45:56 Dependent Affected by the power issue at the main site Attached to HDN150 INC409031 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 7/19/2020 1:54 5:40:56 Power Power Failure (Indeterminate) Talkpool does not manage his team to reach the site. ETA: 07:30h INC409108 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 3G+LTE C Talkpool 7/19/2020 4:03 3:31:56 Transmission Transmission (Indeterminate) Talkpool is not managing his team to reach the site INC409112 HAIGA149 PELIGRIN Grande-Anse ZTE 2G+3G C Talkpool 7/19/2020 4:26 3:08:56 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 08:45h INC409038 HAIDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/19/2020 5:06 2:28:56 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 8:00 AM INC409110 HAIDS115 COLLEGE_ST_JEAN Sud ZTE 2G+3G+LTE B Talkpool 7/19/2020 5:19 2:15:56 Power Power Failure (Indeterminate) Team is in front of gate waiting access INC409119 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/19/2020 5:50 1:44:56 Power Generator failure (Indeterminate) Team has been dispatched ETA not yet provided. INC408715 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/19/2020 6:02 1:32:56 Power Power Failure (Solar System failure) Site will back on air with solar power INC409122 HDC212 DOMOND Centre Ericsson 2G D Talkpool 7/19/2020 6:14 1:20:56 Power Generator failure (Indeterminate) Team has been dispatched. ETA not yet provided. INC409042 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/19/2020 6:50 0:44:56 Power Power Failure (Solar System failure) Site will back on air with solar power INC409042 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/19/2020 6:50 0:44:56 Dependent Affected by the power issue at the main site Affected by HDC318 Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 870:08:56 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 744:11:56 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 49:28:56 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting sector A in 1800 band. Spare part needed INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 46:32:56 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC408267 HGA019 LEBRUN Nippes Ericsson 2G D Talkpool 7/17/2020 13:40 41:54:56 RBS RBS Fault (RUS failure) RUS01B8 is faulty. Spare part requested and not yet available for replacement INC408544 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/17/2020 22:26 33:08:56 RBS RBS Fault (RUS failure) RUS01B3 faulty , spare needed for replacement INC408629 HGA004 ST_MICHEL_DU_SUD Nippes Ericsson 2G B Talkpool 7/18/2020 3:30 28:04:56 RBS RBS Fault (DUG Failure) Faulty DUG, spare needed. ETR cannot be provided. INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 25:32:56 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 25:32:56 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408451 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 25:32:56 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408550 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 25:32:56 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC407901 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/18/2020 6:02 25:32:56 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408922 HDS295 MORNE_AQUIN Sud Ericsson 3G A Talkpool 7/18/2020 17:47 13:47:56 RBS RBS Fault (Indeterminate) Filter 850 suspected faulty. Next update will be shared after further investigation INC408891 HDO409 CHAVANNES Ouest Ericsson 2G D Talkpool 7/18/2020 20:47 10:47:56 Power Power Failure (Indeterminate) Access issue. The team will be back on site once access is granted. INC409028 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 2G B Talkpool 7/19/2020 1:40 5:54:56 RBS RBS Fault (Indeterminate) Team has been dispatched. ETA 6:20 AM INC409103 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 7/19/2020 3:37 3:57:56 Power Power Failure (Indeterminate) Team has been dispatched ETA not yet provided. INC409036 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 7/19/2020 4:42 2:52:56 Power Power Failure (Indeterminate) Team has been dispatched. ETA not yet provided. Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC408325 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/17/2020 13:42 7/18/2020 20:32 30:50:00 4:00:00 Not Compliant Transmission Transmission (RAU failure) (RAU failure) Spare RCA and resolutions are expected from team INC408961 HAIDO432 BERCY Ouest Huawei 2G+3G A Huawei 7/18/2020 21:06 7/18/2020 23:10 2:04:00 4:00:00 Compliant Power Generator failure (Indeterminate) (Indeterminate) OK RCA and resolutions are expected from team INC408592 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/18/2020 4:58 7/18/2020 21:21 16:23:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Portable genset is out of fuel Fuel Delivery Delay 20 gal of fuel added INC408747 HDC200 HINCHE_RESOLY Centre Ericsson 3G+LTE A Digicel 7/18/2020 8:03 7/19/2020 3:37 19:34:00 4:00:00 Not Compliant Transmission Transmission(Router issue) Faulty RSP Need to be justified The faulty RSP has been replaced. INC408747 HDC215 HINCHE_AVIATION Centre Ericsson 3G+LTE B Digicel 7/18/2020 8:03 7/19/2020 3:37 19:34:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Attached to HDC200 Cascaded Up with the main site. INC408747 HDC221 LASCAHOBAS_II Centre Ericsson 3G C Digicel 7/18/2020 11:15 7/19/2020 3:37 16:22:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Attached to HDC200 Cascaded Up with the main site. INC408747 HDC204 BELLADERE Centre Ericsson 3G+LTE A Digicel 7/18/2020 11:15 7/19/2020 3:37 16:22:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Attached to HDC200 Cascaded Up with the main site. INC408747 HDC216 CROIX DE FER Centre Ericsson 3G C Digicel 7/18/2020 11:15 7/19/2020 3:37 16:22:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Attached to HDC200 Cascaded Up with the main site. INC408995 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 7/19/2020 1:54 7/19/2020 6:18 4:24:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) (Indeterminate) Need to be justified RCA and resolutions are expected from team INC409006 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 7/18/2020 22:02 7/19/2020 6:22 8:20:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) (Indeterminate) Need to be justified RCA and resolutions are expected from team INC408964 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 7/18/2020 21:24 7/19/2020 6:38 9:14:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure on Genset Need to be justified 1 gallon and a half of oil added. INC408056 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/17/2020 4:40 7/18/2020 22:06 41:26:00 4:00:00 Not Compliant Power Power Failure (Dynamo faulty) Genset is out of service (Dynamo faulty) Spare A portable genset has been installed INC408056 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/17/2020 5:27 7/18/2020 22:06 40:39:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS277 Cascaded Back on air with the main site INC407828 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D Talkpool 7/16/2020 17:37 7/18/2020 9:20 39:43:00 4:00:00 Not Compliant Power Generator Failure (Faulty AVR) Faulty AVR Spare AVR has been replaced INC408611 HDS318 DELIA Sud-Est Ericsson 2G D Talkpool 7/18/2020 0:58 7/19/2020 0:38 23:40:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Fuel has been stolen on site. Sabotage 20 gallons of fuel added and genset restarted INC408611 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 7/18/2020 0:58 7/19/2020 0:38 23:40:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS318 Cascaded Back on air with the main site INC408611 HDS360 PICHON Sud-Est Ericsson 2G D Talkpool 7/18/2020 0:58 7/19/2020 0:38 23:40:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS318 Cascaded Back on air with the main site INC408611 HDS351 ANSE_A_PITRE Sud-Est Ericsson 3G B Talkpool 7/18/2020 0:58 7/19/2020 0:38 23:40:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS318 Cascaded Back on air with the main site INC408844 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 2G+3G A Talkpool 7/18/2020 15:46 7/19/2020 1:55 10:09:00 4:00:00 Not Compliant RBS RBS Fault (BFU Failure) BFU connection failure Need to be justified BFU connection has been boosted INC408844 HDO393 RUE SALOMON_MERGER_COW Sud Ericsson 2G+3G B Talkpool 7/18/2020 15:46 7/19/2020 1:55 10:09:00 4:00:00 Not Compliant Dependent Affected by RBS issue on main site Affected by HDO387 Cascaded Back on air with the main site INC408844 HDO368 MORNE_GAUDER Ouest Ericsson 3G B Talkpool 7/18/2020 15:46 7/19/2020 1:55 10:09:00 4:00:00 Not Compliant Dependent Affected by RBS issue on main site Affected by HDO387 Cascaded Back on air with the main site INC409007 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B Talkpool 7/18/2020 17:50 7/18/2020 23:00 5:10:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Genset has been stopped / bad configuration Need to be justified Alarm has been reset and genset restarted INC409007 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 7/18/2020 17:50 7/18/2020 23:00 5:10:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HAIDS118 Cascaded Back on air with the main site INC409007 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B Talkpool 7/18/2020 17:50 7/18/2020 23:00 5:10:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HAIDS118 Cascaded Back on air with the main site INC409025 HDO407 LA SALLE Ouest Ericsson 2G D Talkpool 7/19/2020 0:34 7/19/2020 3:00 2:26:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) RBS not powered OK The RBS has been boosted INC408940 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/18/2020 19:05 7/18/2020 20:33 1:28:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Genset restarted after rescue has been performed INC408884 HDO264 BONREPOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 20:16 7/18/2020 21:10 0:54:00 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to radiator dirty OK Radiator refresh, 1 gal. of coolant added and genset restarted INC408974 HAIDO681 CLERCINE_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 21:59 7/18/2020 23:03 1:04:00 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to radiator dirty OK Radiator refresh, 1 gal. of coolant added and genset restarted INC408890 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/18/2020 20:48 7/19/2020 3:11 6:23:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC409014 HAIDO533 WANEY_93 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/18/2020 23:16 7/19/2020 4:16 5:00:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) Huawei breaker tripped due to DC low voltage Need to be justified Reset alarm, breaker reset and genset restarted INC409027 HAIDO152 THOR_65 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/19/2020 1:28 7/19/2020 5:16 3:48:00 4:00:00 Compliant Power Generator failure (Indeterminate) Genset stopped / maintenance alarm OK Reset alarm, ZTE breaker reset and genset restarted INC409035 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/19/2020 4:32 7/19/2020 5:58 1:26:00 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to fan belt loose OK Fan belt tight and genset restarted INC408996 HDO559 RUE _LAMY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/19/2020 2:06 7/19/2020 6:43 4:37:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor Cells Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC408611 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 7/18/2020 0:58 7/19/2020 0:38 23:40:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDs318 Cascaded Up with the main site. INC409004 HDS226 AQUIN Sud Ericsson 2G A Talkpool 7/18/2020 21:50 7/19/2020 13:15 15:25:00 4:00:00 Not Compliant RBS RBS Fault (DUG Failure) Faulty DUG Spare DUG has been replaced INC408611 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Talkpool 7/18/2020 0:58 7/19/2020 0:38 23:40:00 5:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS318 Cascaded Back on air with the main site INC408611 HDS357 BANANE Sud-Est Ericsson 2G D Talkpool 7/18/2020 0:58 7/19/2020 0:38 23:40:00 6:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS318 Cascaded Back on air with the main site INC408611 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G D Talkpool 7/18/2020 0:58 7/19/2020 0:38 23:40:00 7:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS318 Cascaded Back on air with the main site Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 19 05:48:59 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 19 Jul 2020 11:48:59 +0000 Subject: [Rantt] Recall: NOC SITES REPORT updated for this July 19th, 2020 till 7:00 AM. Message-ID: Haiti Noc would like to recall the message, "NOC SITES REPORT updated for this July 19th, 2020 till 7:00 AM.". ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Haiti.Noc at digicelgroup.com Sun Jul 19 05:49:21 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 19 Jul 2020 11:49:21 +0000 Subject: [Rantt] Recall: NOC SITES REPORT updated for this July 19th, 2020 till 7:00 AM. Message-ID: Haiti Noc would like to recall the message, "NOC SITES REPORT updated for this July 19th, 2020 till 7:00 AM.". ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Haiti.Noc at digicelgroup.com Sun Jul 19 05:49:39 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 19 Jul 2020 11:49:39 +0000 Subject: [Rantt] NOC SITES REPORT updated for this July 19th, 2020 till 7:00 AM. Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this July 19th, 2020 till 7:00 AM. > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 322:52:56 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 229:02:56 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 169:06:56 Power Generator Failure (Engine broken) Engine broken. Genset already collected. Next update to share when available INC406602 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/14/2020 14:18 113:16:56 Power Generator Failure (Engine Knocking ) Engine broken. Genset already collected. ETA will be shared @10:00h INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 102:16:56 Power Power Failure (Solar System failure) The solar system has broken down due to bad weather in the region. The site should be back on the air with solar energy. INC394627 HAIDO137 DELMAS_2 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/15/2020 23:51 79:43:56 Power Generator failure (Indeterminate) Commercial power, Site will be up with EDH Power. INC407990 HDS259 LABORIEUX Sud Ericsson 2G D Talkpool 7/16/2020 23:54 55:40:56 Power Power Failure (Indeterminate) AVR suspected faulty, a new one has been requested. More update will be share once available. INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 51:52:56 Power Generator Failure (Engine broken) Talkpool Break down the genset , ETR to be provide by them INC408088 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D O&M FUEL 7/17/2020 7:48 47:46:56 Fuel Generator failure (Fuel issue) Fuel theft suspected . Refueling is expected to be done after investigation by Security Team INC408212 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/17/2020 13:57 41:37:56 RBS RBS(Faulty SMU Board) SMU board faulty. Follow up is ongoing INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 40:50:56 Power Generator Failure (Injection pump failure) Fuel injector and Priming pump issue. ETR to be provided INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 34:34:56 Power Generator failure (Water Pump Issue) Water pump faulty, spare requested, follow up is ongoing. INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/18/2020 6:06 25:28:56 Power Power Failure (Solar System failure) Bad weather in the region. Site will get back once the solar batteries are fully charged INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/18/2020 9:59 21:35:56 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408483 HDC211 MIREBALAIS Centre Ericsson 3G A Digicel 7/18/2020 11:15 20:19:56 Transmission Transmission(Router issue) RSP Faulty and need to be replaced INC408483 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G+LTE A Digicel 7/18/2020 11:15 20:19:56 Dependent Affected by the Transmission issue at the main site Attached to HDC211 INC408483 HDC201 MONT_CARMEL Centre Ericsson 3G A Digicel 7/18/2020 11:15 20:19:56 Dependent Affected by the Transmission issue at the main site Attached to HDC211 INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 19:25:56 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC408765 HAIDS281 CARREFOUR GROS CHAUDI?RE Sud ZTE 2G+3G C O&M FUEL 7/18/2020 12:21 19:13:56 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/18/2020 at 7:59 pm. ETR to be provided. INC408765 HAIDS280 CONETE Sud ZTE 2G D O&M FUEL 7/18/2020 12:21 19:13:56 Dependent Affected by Fuel issue at the main site Affected by HAIDS281 INC408768 HDN276 PETIT_BOURG Nord Ericsson 2G C O&M FUEL 7/18/2020 12:54 18:40:56 Fuel Generator failure (Fuel issue) Fuel Team is informed since 7/18/2020 , 4:10PM. ETR to be provide by them INC408674 HDS358 BAUDARY Sud-Est Ericsson 2G D Talkpool 7/18/2020 13:56 17:38:56 Power Generator Failure (Alternator Failure) DC Alternator and Starter battery are faulty. Spare already in transit from Pap to the region, ETR to be provided. INC408555 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 14:09 17:25:56 Power Generator Failure (Starter battery failure) Starter battry faulty on site , new spare requested for replacement INC408786 HDS267 GRAND KAY ABRAHAM Nippes Ericsson 2G D Talkpool 7/18/2020 14:34 17:00:56 Power Power Failure (Indeterminate) Reported down for fuel. Photos awaiting for confirmation INC408786 HGA036 BANDACHITA Nippes Ericsson 2G D Talkpool 7/18/2020 14:34 17:00:56 Dependent Affected by the power issue at the main site Affected by HDS267 INC408794 HDC290 DAIGNAULT Artibonite Ericsson 2G D Talkpool 7/18/2020 15:54 15:40:56 Transmission Transmission (Indeterminate) No power issue found , Tx Team will reach the site. ETA not yet available INC408915 HAIDO658 MARTISSANT Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/18/2020 17:05 14:29:56 Power Generator failure (Radiator failure) The team is on site to repair the radiator INC408935 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/18/2020 18:54 12:40:56 Power Power Failure (Indeterminate) Portable genset is out of fuel. Next update to share when available INC408946 HDO320 POINTE_A_RAQUETTES Ouest Ericsson 2G D Talkpool 7/18/2020 19:22 12:12:56 Power Power Failure (Indeterminate) Site located on island. Team will reach the site in the morning. ETA: 09:30h INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 12:12:56 Power Power Failure (Indeterminate) Team has been informed. ETA: 07:35h INC408954 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/18/2020 20:20 11:14:56 Transmission Transmission (Indeterminate) TX team requested ETA not yet provided INC408953 HAIDO113 CANAPE-JUVENAT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 21:02 10:32:56 Power Generator failure (Indeterminate) Team will check the site at 8:00 AM INC408895 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/18/2020 21:06 10:28:56 Power Power Failure (Indeterminate) Portable genset is out of fuel. Next update to share when available INC408896 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 7/18/2020 21:12 10:22:56 Power Power Failure (Indeterminate) Team is on site INC409003 HDN229 BOIS_DE_LANCE Nord Ericsson 2G D Talkpool 7/18/2020 21:42 9:52:56 Power Generator failure (Indeterminate) Talkpool is not managing his team to reach the site INC409002 HDO602 THOMASSIN_39 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/18/2020 21:49 9:45:56 Power Generator failure (Indeterminate) Team will check the site at 8:00 AM INC408958 COW028 SONAPI_COW_II Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/18/2020 22:36 8:58:56 Power Generator failure (Indeterminate) Team will reach the site at 7:30 AM INC408981 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/18/2020 22:58 8:36:56 Power Generator failure (Indeterminate) Talkpool refuse go to the site due to unsafe area ETA 8:00 AM INC408985 HDO611 TABARRE_40 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/18/2020 23:49 7:45:56 Power Generator failure (Indeterminate) Team is waiting for access. Follow up is ongoing INC408985 HDO226 NOUAILLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 23:49 7:45:56 Dependent Affected by the power issue at the main site Affected by HAIDO611 INC408989 HAIDO526 CHEAU D'EAU Port-au-Prince ZTE 2G+3G+LTE C Talkpool 7/19/2020 1:14 6:20:56 Power Generator failure (Indeterminate) Team will reach the site at 7:15 AM INC408915 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/19/2020 1:28 6:06:56 Dependent Affected by the power issue at the main site Affected by HAIDO658 INC408915 HDO221 4_AVE_BOLOSSE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/19/2020 1:28 6:06:56 Dependent Affected by the power issue at the main site Affected by HAIDO658 INC409030 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/19/2020 1:49 5:45:56 Power Generator failure (Indeterminate) Site will be up with commercial power INC409030 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/19/2020 1:49 5:45:56 Dependent Affected by the power issue at the main site Attached to HDN150 INC409031 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 7/19/2020 1:54 5:40:56 Power Power Failure (Indeterminate) Talkpool does not manage his team to reach the site. ETA: 07:30h INC409108 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 3G+LTE C Talkpool 7/19/2020 4:03 3:31:56 Transmission Transmission (Indeterminate) Talkpool is not managing his team to reach the site INC409112 HAIGA149 PELIGRIN Grande-Anse ZTE 2G+3G C Talkpool 7/19/2020 4:26 3:08:56 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 08:45h INC409038 HAIDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/19/2020 5:06 2:28:56 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 8:00 AM INC409110 HAIDS115 COLLEGE_ST_JEAN Sud ZTE 2G+3G+LTE B Talkpool 7/19/2020 5:19 2:15:56 Power Power Failure (Indeterminate) Team is in front of gate waiting access INC409119 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/19/2020 5:50 1:44:56 Power Generator failure (Indeterminate) Team has been dispatched ETA not yet provided. INC408715 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/19/2020 6:02 1:32:56 Power Power Failure (Solar System failure) Site will back on air with solar power INC409122 HDC212 DOMOND Centre Ericsson 2G D Talkpool 7/19/2020 6:14 1:20:56 Power Generator failure (Indeterminate) Team has been dispatched. ETA not yet provided. INC409042 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/19/2020 6:50 0:44:56 Power Power Failure (Solar System failure) Site will back on air with solar power INC409042 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/19/2020 6:50 0:44:56 Dependent Affected by the power issue at the main site Affected by HDC318 Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 870:08:56 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 744:11:56 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 49:28:56 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting sector A in 1800 band. Spare part needed INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 46:32:56 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC408267 HGA019 LEBRUN Nippes Ericsson 2G D Talkpool 7/17/2020 13:40 41:54:56 RBS RBS Fault (RUS failure) RUS01B8 is faulty. Spare part requested and not yet available for replacement INC408544 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/17/2020 22:26 33:08:56 RBS RBS Fault (RUS failure) RUS01B3 faulty , spare needed for replacement INC408629 HGA004 ST_MICHEL_DU_SUD Nippes Ericsson 2G B Talkpool 7/18/2020 3:30 28:04:56 RBS RBS Fault (DUG Failure) Faulty DUG, spare needed. ETR cannot be provided. INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 25:32:56 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 25:32:56 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408451 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 25:32:56 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408550 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 25:32:56 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC407901 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/18/2020 6:02 25:32:56 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408922 HDS295 MORNE_AQUIN Sud Ericsson 3G A Talkpool 7/18/2020 17:47 13:47:56 RBS RBS Fault (Indeterminate) Filter 850 suspected faulty. Next update will be shared after further investigation INC408891 HDO409 CHAVANNES Ouest Ericsson 2G D Talkpool 7/18/2020 20:47 10:47:56 Power Power Failure (Indeterminate) Access issue. The team will be back on site once access is granted. INC409028 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 2G B Talkpool 7/19/2020 1:40 5:54:56 RBS RBS Fault (Indeterminate) Team has been dispatched. ETA 6:20 AM INC409103 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 7/19/2020 3:37 3:57:56 Power Power Failure (Indeterminate) Team has been dispatched ETA not yet provided. INC409036 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 7/19/2020 4:42 2:52:56 Power Power Failure (Indeterminate) Team has been dispatched. ETA not yet provided. Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC408325 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/17/2020 13:42 7/18/2020 20:32 30:50:00 4:00:00 Not Compliant Transmission Transmission (RAU failure) (RAU failure) Spare RCA and resolutions are expected from team INC408961 HAIDO432 BERCY Ouest Huawei 2G+3G A Huawei 7/18/2020 21:06 7/18/2020 23:10 2:04:00 4:00:00 Compliant Power Generator failure (Indeterminate) (Indeterminate) OK RCA and resolutions are expected from team INC408592 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/18/2020 4:58 7/18/2020 21:21 16:23:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Portable genset is out of fuel Fuel Delivery Delay 20 gal of fuel added INC408747 HDC200 HINCHE_RESOLY Centre Ericsson 3G+LTE A Digicel 7/18/2020 8:03 7/19/2020 3:37 19:34:00 4:00:00 Not Compliant Transmission Transmission(Router issue) Faulty RSP Need to be justified The faulty RSP has been replaced. INC408747 HDC215 HINCHE_AVIATION Centre Ericsson 3G+LTE B Digicel 7/18/2020 8:03 7/19/2020 3:37 19:34:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Attached to HDC200 Cascaded Up with the main site. INC408747 HDC221 LASCAHOBAS_II Centre Ericsson 3G C Digicel 7/18/2020 11:15 7/19/2020 3:37 16:22:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Attached to HDC200 Cascaded Up with the main site. INC408747 HDC204 BELLADERE Centre Ericsson 3G+LTE A Digicel 7/18/2020 11:15 7/19/2020 3:37 16:22:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Attached to HDC200 Cascaded Up with the main site. INC408747 HDC216 CROIX DE FER Centre Ericsson 3G C Digicel 7/18/2020 11:15 7/19/2020 3:37 16:22:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Attached to HDC200 Cascaded Up with the main site. INC408995 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 7/19/2020 1:54 7/19/2020 6:18 4:24:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) (Indeterminate) Need to be justified RCA and resolutions are expected from team INC409006 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 7/18/2020 22:02 7/19/2020 6:22 8:20:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) (Indeterminate) Need to be justified RCA and resolutions are expected from team INC408964 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 7/18/2020 21:24 7/19/2020 6:38 9:14:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure on Genset Need to be justified 1 gallon and a half of oil added. INC408056 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/17/2020 4:40 7/18/2020 22:06 41:26:00 4:00:00 Not Compliant Power Power Failure (Dynamo faulty) Genset is out of service (Dynamo faulty) Spare A portable genset has been installed INC408056 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/17/2020 5:27 7/18/2020 22:06 40:39:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS277 Cascaded Back on air with the main site INC407828 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D Talkpool 7/16/2020 17:37 7/18/2020 9:20 39:43:00 4:00:00 Not Compliant Power Generator Failure (Faulty AVR) Faulty AVR Spare AVR has been replaced INC408611 HDS318 DELIA Sud-Est Ericsson 2G D Talkpool 7/18/2020 0:58 7/19/2020 0:38 23:40:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Fuel has been stolen on site. Sabotage 20 gallons of fuel added and genset restarted INC408611 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 7/18/2020 0:58 7/19/2020 0:38 23:40:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS318 Cascaded Back on air with the main site INC408611 HDS360 PICHON Sud-Est Ericsson 2G D Talkpool 7/18/2020 0:58 7/19/2020 0:38 23:40:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS318 Cascaded Back on air with the main site INC408611 HDS351 ANSE_A_PITRE Sud-Est Ericsson 3G B Talkpool 7/18/2020 0:58 7/19/2020 0:38 23:40:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS318 Cascaded Back on air with the main site INC408844 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 2G+3G A Talkpool 7/18/2020 15:46 7/19/2020 1:55 10:09:00 4:00:00 Not Compliant RBS RBS Fault (BFU Failure) BFU connection failure Need to be justified BFU connection has been boosted INC408844 HDO393 RUE SALOMON_MERGER_COW Sud Ericsson 2G+3G B Talkpool 7/18/2020 15:46 7/19/2020 1:55 10:09:00 4:00:00 Not Compliant Dependent Affected by RBS issue on main site Affected by HDO387 Cascaded Back on air with the main site INC408844 HDO368 MORNE_GAUDER Ouest Ericsson 3G B Talkpool 7/18/2020 15:46 7/19/2020 1:55 10:09:00 4:00:00 Not Compliant Dependent Affected by RBS issue on main site Affected by HDO387 Cascaded Back on air with the main site INC409007 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B Talkpool 7/18/2020 17:50 7/18/2020 23:00 5:10:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Genset has been stopped / bad configuration Need to be justified Alarm has been reset and genset restarted INC409007 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 7/18/2020 17:50 7/18/2020 23:00 5:10:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HAIDS118 Cascaded Back on air with the main site INC409007 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B Talkpool 7/18/2020 17:50 7/18/2020 23:00 5:10:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HAIDS118 Cascaded Back on air with the main site INC409025 HDO407 LA SALLE Ouest Ericsson 2G D Talkpool 7/19/2020 0:34 7/19/2020 3:00 2:26:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) RBS not powered OK The RBS has been boosted INC408940 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/18/2020 19:05 7/18/2020 20:33 1:28:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Genset restarted after rescue has been performed INC408884 HDO264 BONREPOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 20:16 7/18/2020 21:10 0:54:00 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to radiator dirty OK Radiator refresh, 1 gal. of coolant added and genset restarted INC408974 HAIDO681 CLERCINE_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 21:59 7/18/2020 23:03 1:04:00 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to radiator dirty OK Radiator refresh, 1 gal. of coolant added and genset restarted INC408890 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/18/2020 20:48 7/19/2020 3:11 6:23:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC409014 HAIDO533 WANEY_93 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/18/2020 23:16 7/19/2020 4:16 5:00:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) Huawei breaker tripped due to DC low voltage Need to be justified Reset alarm, breaker reset and genset restarted INC409027 HAIDO152 THOR_65 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/19/2020 1:28 7/19/2020 5:16 3:48:00 4:00:00 Compliant Power Generator failure (Indeterminate) Genset stopped / maintenance alarm OK Reset alarm, ZTE breaker reset and genset restarted INC409035 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/19/2020 4:32 7/19/2020 5:58 1:26:00 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to fan belt loose OK Fan belt tight and genset restarted INC408996 HDO559 RUE _LAMY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/19/2020 2:06 7/19/2020 6:43 4:37:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor Cells Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC408611 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 7/18/2020 0:58 7/19/2020 0:38 23:40:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDs318 Cascaded Up with the main site. INC409004 HDS226 AQUIN Sud Ericsson 2G A Talkpool 7/18/2020 21:50 7/19/2020 13:15 15:25:00 4:00:00 Not Compliant RBS RBS Fault (DUG Failure) Faulty DUG Spare DUG has been replaced INC408611 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Talkpool 7/18/2020 0:58 7/19/2020 0:38 23:40:00 5:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS318 Cascaded Back on air with the main site INC408611 HDS357 BANANE Sud-Est Ericsson 2G D Talkpool 7/18/2020 0:58 7/19/2020 0:38 23:40:00 6:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS318 Cascaded Back on air with the main site INC408611 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G D Talkpool 7/18/2020 0:58 7/19/2020 0:38 23:40:00 7:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS318 Cascaded Back on air with the main site Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 19 06:29:49 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 19 Jul 2020 12:29:49 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM Message-ID: Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 7 5 12 22 46 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 29 3 1 0 33 ZTE 6 6 2 0 6 Huawei 7 7 7 0 7 Network 42 16 10 0 46 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 34 3 0 5 4 46 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 323:46:45 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 229:56:45 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 170:00:45 Power Generator Failure (Engine broken) Engine broken. Genset already collected. Next update to share when available INC406602 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/14/2020 14:18 114:10:45 Power Generator Failure (Engine Knocking ) Engine broken. Genset already collected. ETA will be shared @10:00h INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 103:10:45 Power Power Failure (Solar System failure) The solar system has broken down due to bad weather in the region. The site should be back on the air with solar energy. INC394627 HAIDO137 DELMAS_2 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/15/2020 23:51 80:37:45 Power Generator failure (Indeterminate) Commercial power, Site will be up with EDH Power. INC407990 HDS259 LABORIEUX Sud Ericsson 2G D Talkpool 7/16/2020 23:54 56:34:45 Power Power Failure (Indeterminate) AVR suspected faulty, a new one has been requested. More update will be share once available. INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 52:46:45 Power Generator Failure (Engine broken) Talkpool Break down the genset , ETR to be provide by them INC408088 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D O&M FUEL 7/17/2020 7:48 48:40:45 Fuel Generator failure (Fuel issue) Fuel theft suspected . Refueling is expected to be done after investigation by Security Team INC408325 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/17/2020 13:42 42:46:45 Transmission Transmission (RAU failure) Faulty RAU .Spare requested. INC408212 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/17/2020 13:57 42:31:45 RBS RBS(Faulty SMU Board) SMU board faulty. Follow up is ongoing. Spare not yet available INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 41:44:45 Power Generator Failure (Injection pump failure) Fuel injector and Priming pump issue. ETR to be provided INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 35:28:45 Power Generator failure (Water Pump Issue) Water pump faulty, spare requested, follow up is ongoing. INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/18/2020 6:06 26:22:45 Power Power Failure (Solar System failure) Bad weather in the region. Site will get back once the solar batteries are fully charged INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/18/2020 9:59 22:29:45 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408483 HDC211 MIREBALAIS Centre Ericsson 3G A Digicel 7/18/2020 11:15 21:13:45 Transmission Transmission(Router issue) RSP Faulty and need to be replaced INC408483 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G+LTE A Digicel 7/18/2020 11:15 21:13:45 Dependent Affected by the Transmission issue at the main site Attached to HDC211 INC408483 HDC201 MONT_CARMEL Centre Ericsson 3G A Digicel 7/18/2020 11:15 21:13:45 Dependent Affected by the Transmission issue at the main site Attached to HDC211 INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 20:19:45 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC408768 HDN276 PETIT_BOURG Nord Ericsson 2G C O&M FUEL 7/18/2020 12:54 19:34:45 Fuel Generator failure (Fuel issue) Fuel Team is informed since 7/18/2020 , 4:10PM. ETR to be provide by them INC408674 HDS358 BAUDARY Sud-Est Ericsson 2G D Talkpool 7/18/2020 13:56 18:32:45 Power Generator Failure (Alternator Failure) DC Alternator and Starter battery are faulty. Spare already in transit from Pap to the region, ETR to be provided. INC408555 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 14:09 18:19:45 Power Generator Failure (Starter battery failure) Starter battry faulty on site , new spare requested for replacement INC408786 HDS267 GRAND KAY ABRAHAM Nippes Ericsson 2G D O&M FUEL 7/18/2020 14:34 17:54:45 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/19/2020 at 7:50 AM. ETR to be provided. INC408786 HGA036 BANDACHITA Nippes Ericsson 2G D O&M FUEL 7/18/2020 14:34 17:54:45 Dependent Affected by Fuel issue at the main site Affected by HDS267 INC408794 HDC290 DAIGNAULT Artibonite Ericsson 2G D Talkpool 7/18/2020 15:54 16:34:45 Power Generator failure (Indeterminate) the case was reassigned to power Team, Team working on site INC408935 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/18/2020 18:54 13:34:45 Power Power Failure (Indeterminate) Portable genset is out of fuel. Next update to share when available INC408946 HDO320 POINTE_A_RAQUETTES Ouest Ericsson 2G D Talkpool 7/18/2020 19:22 13:06:45 Power Power Failure (Indeterminate) Site located on island. Team will reach the site in the morning. ETA: 09:30AM. INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 13:06:45 Power Power Failure (Indeterminate) Team has been informed. ETA: 07:35AM expired, New ETA 9:50AM. INC408953 HAIDO113 CANAPE-JUVENAT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 21:02 11:26:45 Power Generator failure (Indeterminate) Team is waiting for access INC409002 HDO602 THOMASSIN_39 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/18/2020 21:49 10:39:45 Power Generator failure (Indeterminate) Team will check the site at 8:30 AM INC408958 COW028 SONAPI_COW_II Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/18/2020 22:36 9:52:45 Power Generator failure (Indeterminate) Team will reach the site at 8:20 AM INC408981 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/18/2020 22:58 9:30:45 Power Generator failure (Indeterminate) Talkpool refuse go to the site due to unsafe area , ETA expired new ETA to be provide INC409030 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/19/2020 1:49 6:39:45 Power Generator failure (Indeterminate) Site will be up with commercial power INC409112 HAIGA149 PELIGRIN Grande-Anse ZTE 2G+3G C Talkpool 7/19/2020 4:26 4:02:45 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 08:45h INC409038 HAIDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/19/2020 5:06 3:22:45 Power Generator failure (Indeterminate) Team is waiting for access INC409119 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/19/2020 5:50 2:38:45 Power Generator failure (Indeterminate) Portable genset is out of fuel , ETR to be provide by Talkpool Team INC408715 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/19/2020 6:02 2:26:45 Power Power Failure (Solar System failure) Site will back on air with solar power INC409122 HDC212 DOMOND Centre Ericsson 2G D Talkpool 7/19/2020 6:14 2:14:45 Power Generator failure (Indeterminate) Team has been dispatched.ETA not yet provided. INC408995 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 7/19/2020 6:42 1:46:45 Power Generator failure (Indeterminate) Team working on site INC409042 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/19/2020 6:50 1:38:45 Power Power Failure (Solar System failure) Site will back on air with solar power INC409042 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/19/2020 6:50 1:38:45 Dependent Affected by the power issue at the main site Affected by HDC318 INC409038 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/19/2020 6:54 1:34:45 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 9:15 AM INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 1:34:45 Power Power Failure (Indeterminate) Team has been informed, ETA 09:45AM. INC409101 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/19/2020 7:07 1:21:45 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 9:20 AM INC409127 HDO425 DANO Ouest Ericsson 2G D Talkpool 7/19/2020 7:30 0:58:45 Power Power Failure (Indeterminate) Team has been informed, ETA 10:00AM. INC409128 HDS313 DARDE_ LA_ MONTAGNE Sud-Est Ericsson 2G C Talkpool 7/19/2020 7:34 0:54:45 Power Power Failure (Indeterminate) Team has been informed, ETA 10:10AM. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 19 08:11:56 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 19 Jul 2020 14:11:56 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM Message-ID: Hello All, Received the NOC hourly report done at 9:00 AM Sites off air by Class Class A B C D Total Total 11 6 12 19 48 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 29 4 1 0 33 ZTE 7 7 2 0 7 Huawei 8 8 8 0 8 Network 44 19 11 0 48 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 34 2 0 5 7 48 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 325:28:58 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 231:38:58 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 171:42:58 Power Generator Failure (Engine broken) Engine broken. Genset already collected. Next update to share when available INC406602 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/14/2020 14:18 115:52:58 Power Generator Failure (Engine Knocking ) Engine broken. Genset already collected. ETA will be shared @10:00h INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 104:52:58 Power Power Failure (Solar System failure) The solar system has broken down due to bad weather in the region. The site should be back on the air with solar energy. INC394627 HAIDO137 DELMAS_2 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/15/2020 23:51 82:19:58 Power Generator failure (Indeterminate) Commercial power, Site will be up with EDH Power. INC407990 HDS259 LABORIEUX Sud Ericsson 2G D Talkpool 7/16/2020 23:54 58:16:58 Power Power Failure (Indeterminate) AVR suspected faulty, a new one has been requested. More update will be share once available. INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 54:28:58 Power Generator Failure (Engine broken) Talkpool Break down the genset , ETR to be provide by them INC408088 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D O&M FUEL 7/17/2020 7:48 50:22:58 Fuel Generator failure (Fuel issue) Fuel theft suspected . Refueling is expected to be done after investigation by Security Team INC408325 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/17/2020 13:42 44:28:58 Transmission Transmission (RAU failure) Faulty RAU .Spare requested. INC408212 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/17/2020 13:57 44:13:58 RBS RBS(Faulty SMU Board) SMU board faulty. Follow up is ongoing. Spare not yet available INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 43:26:58 Power Generator Failure (Injection pump failure) Fuel injector and Priming pump issue. ETR to be provided INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 37:10:58 Power Generator failure (Water Pump Issue) water pump faulty ,a new one has been replaced but it also faulty INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/18/2020 6:06 28:04:58 Power Power Failure (Solar System failure) Bad weather in the region. Site will get back once the solar batteries are fully charged INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/18/2020 9:59 24:11:58 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408483 HDC211 MIREBALAIS Centre Ericsson 3G A Digicel 7/18/2020 11:15 22:55:58 Transmission Transmission(Router issue) RSP Faulty and need to be replaced INC408483 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G+LTE A Digicel 7/18/2020 11:15 22:55:58 Dependent Affected by the Transmission issue at the main site Attached to HDC211 INC408483 HDC201 MONT_CARMEL Centre Ericsson 3G A Digicel 7/18/2020 11:15 22:55:58 Dependent Affected by the Transmission issue at the main site Attached to HDC211 INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 22:01:58 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC408674 HDS358 BAUDARY Sud-Est Ericsson 2G D Talkpool 7/18/2020 13:56 20:14:58 Power Generator Failure (Alternator Failure) DC Alternator and Starter battery are faulty. Spare already in transit from Pap to the region, ETR to be provided. INC408555 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 14:09 20:01:58 Power Generator Failure (Starter battery failure) Starter battry faulty on site , new spare requested for replacement INC408786 HDS267 GRAND KAY ABRAHAM Nippes Ericsson 2G D O&M FUEL 7/18/2020 14:34 19:36:58 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/19/2020 at 7:50 AM. ETR to be provided. INC408786 HGA036 BANDACHITA Nippes Ericsson 2G D O&M FUEL 7/18/2020 14:34 19:36:58 Dependent Affected by Fuel issue at the main site Affected by HDS267 INC408935 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/18/2020 18:54 15:16:58 Power Power Failure (Indeterminate) Portable genset is out of fuel. Next update to share when available INC408946 HDO320 POINTE_A_RAQUETTES Ouest Ericsson 2G D Talkpool 7/18/2020 19:22 14:48:58 Power Power Failure (Indeterminate) Site located on island. Team will reach the site in the morning. ETAexpired INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 14:48:58 Power Power Failure (Indeterminate) Team has been informed. ETA: 07:35AM expired, New ETA 9:50AM. INC408953 HAIDO113 CANAPE-JUVENAT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 21:02 13:08:58 Power Generator failure (Indeterminate) Team is working on the site INC409002 HDO602 THOMASSIN_39 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/18/2020 21:49 12:21:58 Power Generator failure (Indeterminate) ETA expired. We are waiting the update from the team INC408958 COW028 SONAPI_COW_II Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/18/2020 22:36 11:34:58 Power Generator failure (Indeterminate) ETA expired. We are waiting the update from the team INC409112 HAIGA149 PELIGRIN Grande-Anse ZTE 2G+3G C Talkpool 7/19/2020 4:26 5:44:58 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 08:45AM expired, new ETA 9:30AM. INC409119 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/19/2020 5:50 4:20:58 Power Generator failure (Indeterminate) Portable genset is out of fuel , ETR to be provide by Talkpool Team INC408715 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/19/2020 6:02 4:08:58 Power Power Failure (Solar System failure) Site will back on air with solar power INC409122 HDC212 DOMOND Centre Ericsson 2G D Talkpool 7/19/2020 6:14 3:56:58 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site INC408995 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 7/19/2020 6:42 3:28:58 Power Generator failure (Indeterminate) Team still working on site INC409042 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/19/2020 6:50 3:20:58 Power Power Failure (Solar System failure) Site will back on air with solar power INC409038 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/19/2020 6:54 3:16:58 Power Generator failure (Indeterminate) Team is waiting for access INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 3:16:58 Power Power Failure (Indeterminate) Team has been informed, ETA 09:45AM. INC409047 HAIDO108 BROCHETTE_99 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/19/2020 7:00 3:10:58 Power Generator failure (Indeterminate) ETA expired. We are waiting the update from the team INC409101 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/19/2020 7:07 3:03:58 Power Generator failure (Indeterminate) ETA expired. We are waiting the update from the team INC409127 HDO425 DANO Ouest Ericsson 2G D Talkpool 7/19/2020 7:30 2:40:58 Power Power Failure (Indeterminate) Team has been informed, ETA 10:00AM. INC409128 HDS313 DARDE_ LA_ MONTAGNE Sud-Est Ericsson 2G C Talkpool 7/19/2020 7:34 2:36:58 Power Power Failure (Indeterminate) Team has been informed, ETA 10:10AM. INC409056 HAIDS212 SAINT_JEAN_DU_SUD Sud ZTE 2G+3G C Talkpool 7/19/2020 8:19 0.0331597 Power Power Failure (Indeterminate) Team has been informed, ETA 11:00AM. INC409140 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 7/19/2020 8:26 1:44:58 Power Generator failure (Indeterminate) Team is informed , ETA not yet provide INC409144 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE A Talkpool 7/19/2020 8:41 1:29:58 Power Generator failure (Indeterminate) Team is informed , ETA 10:30AM INC409144 HDO323 BELANTON Ouest Ericsson 2G A Talkpool 7/19/2020 8:41 1:29:58 Dependent Affected by the power issue at the main site Attached to HDO343 INC409144 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 7/19/2020 8:41 1:29:58 Dependent Affected by the power issue at the main site Attached to HDO343 INC409144 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 7/19/2020 8:41 1:29:58 Dependent Affected by the power issue at the main site Attached to HDO343 INC409144 HDO324 LA _MARDELLE Ouest Ericsson 2G A Talkpool 7/19/2020 8:41 1:29:58 Dependent Affected by the power issue at the main site Attached to HDO343 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 19 08:29:29 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 19 Jul 2020 14:29:29 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (10:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 10:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 873:02:04 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 747:05:04 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 52:22:04 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting sector A in 1800 band. Spare part needed INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 49:26:04 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC408267 HGA019 LEBRUN Nippes Ericsson 2G D Talkpool 7/17/2020 13:40 44:48:04 RBS RBS Fault (RUS failure) RUS01B8 is faulty. Spare part requested and not yet available for replacement INC408544 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/17/2020 22:26 36:02:04 RBS RBS Fault (RUS failure) RUS01B3 faulty , spare needed for replacement INC408629 HGA004 ST_MICHEL_DU_SUD Nippes Ericsson 2G B Talkpool 7/18/2020 3:30 30:58:04 RBS RBS Fault (DUG Failure) Faulty DUG, spare needed. ETR cannot be provided. INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 28:26:04 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 28:26:04 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408451 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 28:26:04 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408550 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 28:26:04 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC407901 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/18/2020 6:02 28:26:04 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408922 HDS295 MORNE_AQUIN Sud Ericsson 3G A Talkpool 7/18/2020 17:47 16:41:04 RBS RBS Fault (Indeterminate) Filter 850 suspected faulty. Next update will be shared after further investigation INC408934 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/18/2020 18:42 15:46:04 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable. Cable needs to be replaced INC408891 HDO409 CHAVANNES Ouest Ericsson 2G D Talkpool 7/18/2020 20:47 13:41:04 RBS RBS Fault (Indeterminate) Sector T remains down after power intervention, Tx team is aware ETA to be provided. INC409028 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 2G B Talkpool 7/19/2020 1:40 8:48:04 RBS RBS Fault (DXU failure) DXU Faulty , spare needed for replacement INC409103 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 7/19/2020 3:37 6:51:04 RBS RBS Fault (Indeterminate) No power issue found , TX Team will reach the site. ETA to be provide INC409036 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 7/19/2020 4:42 5:46:04 RBS RBS Fault (Indeterminate) Team is informed , ETA not yet provide INC409114 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 2G B Talkpool 7/19/2020 4:46 5:42:04 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 19 09:26:16 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 19 Jul 2020 15:26:16 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 8 5 7 13 33 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 3 1 0 20 ZTE 5 5 0 0 5 Huawei 8 8 8 0 8 Network 29 16 9 0 33 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 2 0 4 3 33 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 326:42:04 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 232:52:04 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 172:56:04 Power Generator Failure (Engine broken) Engine broken. Genset already collected. Next update to share when available INC406602 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/14/2020 14:18 117:06:04 Power Generator Failure (Engine Knocking ) Engine broken. Genset already collected. ETA will be shared once available. INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 106:06:04 Power Power Failure (Solar System failure) The solar system has broken down due to bad weather in the region. The site should be back on the air with solar energy. INC394627 HAIDO137 DELMAS_2 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/15/2020 23:51 83:33:04 Power Generator failure (Indeterminate) Commercial power, Site will be up with EDH Power. INC407990 HDS259 LABORIEUX Sud Ericsson 2G D Talkpool 7/16/2020 23:54 59:30:04 Power Power Failure (Indeterminate) AVR suspected faulty, a new one has been requested. More update will be share once available. INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 55:42:04 Power Generator Failure (Engine broken) Talkpool Break down the genset , ETR to be provide by them INC408088 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D O&M FUEL 7/17/2020 7:48 51:36:04 Fuel Generator failure (Fuel issue) Fuel theft suspected . Refueling is expected to be done after investigation by Security Team INC408212 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/17/2020 13:57 45:27:04 RBS RBS(Faulty SMU Board) SMU board faulty. Follow up is ongoing. Spare not yet available INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 44:40:04 Power Generator Failure (Injection pump failure) Fuel injector and Priming pump issue. ETR to be provided INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 38:24:04 Power Generator failure (Water Pump Issue) water pump faulty ,a new one has been replaced but it also faulty INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/18/2020 6:06 29:18:04 Power Power Failure (Solar System failure) Bad weather in the region. Site will get back once the solar batteries are fully charged INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 25:25:04 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408483 HDC211 MIREBALAIS Centre Ericsson 3G A Digicel 7/18/2020 11:15 24:09:04 Transmission Transmission(Router issue) RSP Faulty and need to be replaced INC408483 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G+LTE A Digicel 7/18/2020 11:15 24:09:04 Dependent Affected by the Transmission issue at the main site Attached to HDC211 INC408483 HDC201 MONT_CARMEL Centre Ericsson 3G A Digicel 7/18/2020 11:15 24:09:04 Dependent Affected by the Transmission issue at the main site Attached to HDC211 INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 23:15:04 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC408555 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 14:09 21:15:04 Power Generator Failure (Starter battery failure) Starter battery faulty on site , new spare requested for replacement INC408786 HDS267 GRAND KAY ABRAHAM Nippes Ericsson 2G D O&M FUEL 7/18/2020 14:34 20:50:04 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/19/2020 at 7:50 AM. ETR to be provided. INC408786 HGA036 BANDACHITA Nippes Ericsson 2G D O&M FUEL 7/18/2020 14:34 20:50:04 Dependent Affected by Fuel issue at the main site Affected by HDS267 INC408946 HDO320 POINTE_A_RAQUETTES Ouest Ericsson 2G D Talkpool 7/18/2020 19:22 16:02:04 Power Power Failure (Indeterminate) Team is working on site. INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 16:02:04 Power Power Failure (Indeterminate) Team is working on site. INC408953 HAIDO113 CANAPE-JUVENAT Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/18/2020 21:02 14:22:04 Power Generator failure (Indeterminate) Power Team is working on the site. Tx team will come to support. ETA 11:15 PM INC409112 HAIGA149 PELIGRIN Grande-Anse ZTE 2G+3G C Talkpool 7/19/2020 4:26 6:58:04 Power Power Failure (Indeterminate) Head cylinder issue, more update will be share once available. INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 4:30:04 Power Power Failure (Indeterminate) Team is working on site. INC409101 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/19/2020 7:07 4:17:04 Power Generator failure (Indeterminate) Team is working on the site INC409127 HDO425 DANO Ouest Ericsson 2G D Talkpool 7/19/2020 7:30 3:54:04 Power Power Failure (Indeterminate) Team is working on site. INC409056 HAIDS212 SAINT_JEAN_DU_SUD Sud ZTE 2G+3G C Talkpool 7/19/2020 8:19 3:05:04 Power Power Failure (Indeterminate) Team is working on site. INC409154 HGA020 GROS_TROU Nippes Ericsson 2G D Talkpool 7/19/2020 9:54 1:30:04 Power Power Failure (Indeterminate) Team is aware, ETA 12:00PM. INC409156 HAIDO539 ROUTE NATIONALE#1 DAMIEN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/19/2020 10:09 1:15:04 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 12:20 PM INC409158 HAIDO456 JUVENAT_5 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/19/2020 10:39 0:45:04 Power Generator failure (Indeterminate) Team has been dispatched. ETA: not yet available INC409076 HDO100 BOIS_VERNA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/19/2020 10:41 0:43:04 Power Generator failure (Indeterminate) Team has been dispatched. ETA: not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 19 10:37:59 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 19 Jul 2020 16:37:59 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 875:10:23 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 749:13:23 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409068 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/15/2020 13:42 94:54:23 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 54:30:23 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting sector A in 1800 band. Spare part needed INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 51:34:23 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC408168 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G B Talkpool 7/17/2020 10:10 50:26:23 RBS RBS Fault (RUS failure) Faulty RRUS12B5 , RRUS faulty .ETR to be provide INC408267 HGA019 LEBRUN Nippes Ericsson 2G D Talkpool 7/17/2020 13:40 46:56:23 RBS RBS Fault (RUS failure) RUS01B8 is faulty. Spare part requested and not yet available for replacement INC408544 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/17/2020 22:26 38:10:23 RBS RBS Fault (RUS failure) RUS01B3 faulty , spare needed for replacement INC408629 HGA004 ST_MICHEL_DU_SUD Nippes Ericsson 2G B Talkpool 7/18/2020 3:30 33:06:23 RBS RBS Fault (DUG Failure) Faulty DUG, spare needed. ETR cannot be provided. INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 30:34:23 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 30:34:23 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408451 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 30:34:23 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408550 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 30:34:23 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC407901 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/18/2020 6:02 30:34:23 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408922 HDS295 MORNE_AQUIN Sud Ericsson 3G A Talkpool 7/18/2020 17:47 18:49:23 RBS RBS Fault (Indeterminate) Filter 850 suspected faulty. Next update will be shared after further investigation INC408934 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/18/2020 18:42 17:54:23 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable. Cable needs to be replaced INC408954 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/18/2020 20:20 16:16:23 RBS RBS Fault (Indeterminate) Team working on site INC409028 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 2G B Talkpool 7/19/2020 1:40 10:56:23 RBS RBS Fault (DXU failure) DXU Faulty , spare needed for replacement INC409042 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/19/2020 6:50 5:46:23 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC409088 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G D Talkpool 7/19/2020 11:26 1:10:23 RBS RBS Fault (Indeterminate) Team is informed , ETA not yet provide Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 19 12:23:21 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 19 Jul 2020 18:23:21 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM Message-ID: Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 8 3 9 18 38 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 22 6 1 0 29 ZTE 5 4 0 0 5 Huawei 4 4 4 0 4 Network 31 14 5 0 38 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 3 0 4 10 38 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 329:38:45 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 235:48:45 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC406602 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/14/2020 14:18 120:02:45 Power Generator Failure (Engine Knocking ) Engine broken. Genset already collected. ETA will be shared once available. INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 109:02:45 Power Power Failure (Solar System failure) The solar system has broken down due to bad weather in the region. The site should be back on the air with solar energy. INC394627 HAIDO137 DELMAS_2 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/15/2020 23:51 86:29:45 Power Generator failure (Indeterminate) Commercial power, Site will be up with EDH Power. INC407990 HDS259 LABORIEUX Sud Ericsson 2G D Talkpool 7/16/2020 23:54 62:26:45 Power Power Failure (Indeterminate) AVR suspected faulty, a new one has been requested. More update will be share once available. INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 58:38:45 Power Generator Failure (Engine broken) Talkpool Break down the genset , ETR to be provide by them INC408325 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/17/2020 13:42 48:38:45 Transmission Transmission (RAU failure) Faulty RAU .Spare requested. INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 47:36:45 Power Generator Failure (Injection pump failure) Fuel injector and Priming pump issue. ETR to be provided INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 41:20:45 Power Generator failure (Water Pump Issue) water pump faulty ,a new one has been replaced but it also faulty INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/18/2020 6:06 32:14:45 Power Power Failure (Solar System failure) Bad weather in the region. Site will get back once the solar batteries are fully charged INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 28:21:45 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408483 HDC211 MIREBALAIS Centre Ericsson 3G A Digicel 7/18/2020 11:15 27:05:45 Transmission Transmission(Router issue) RSP Faulty and need to be replaced INC408483 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G+LTE A Digicel 7/18/2020 11:15 27:05:45 Dependent Affected by the Transmission issue at the main site Attached to HDC211 INC408483 HDC201 MONT_CARMEL Centre Ericsson 3G A Digicel 7/18/2020 11:15 27:05:45 Dependent Affected by the Transmission issue at the main site Attached to HDC211 INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 26:11:45 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC408555 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 14:09 24:11:45 Power Generator Failure (Starter battery failure) Starter battery faulty on site , new spare requested for replacement INC408786 HDS267 GRAND KAY ABRAHAM Nippes Ericsson 2G D O&M FUEL 7/18/2020 14:34 23:46:45 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/19/2020 at 7:50 AM. ETR to be provided. INC408786 HGA036 BANDACHITA Nippes Ericsson 2G D O&M FUEL 7/18/2020 14:34 23:46:45 Dependent Affected by Fuel issue at the main site Affected by HDS267 INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 18:58:45 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409112 HAIGA149 PELIGRIN Grande-Anse ZTE 2G+3G C Talkpool 7/19/2020 4:26 9:54:45 Power Power Failure (Indeterminate) Head cylinder leak, more update will be share once available. INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 7:26:45 Power Generator failure (Head Cylinder failure) Faulty head cylinder, more update will be share once available. INC409101 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/19/2020 7:07 7:13:45 Power Generator failure (Indeterminate) Team is working on the site INC409154 HGA020 GROS_TROU Nippes Ericsson 2G D Talkpool 7/19/2020 9:54 4:26:45 Power Power Failure (Indeterminate) Team is working on site. INC409128 HDS313 DARDE_ LA_ MONTAGNE Sud-Est Ericsson 2G C Talkpool 7/19/2020 10:30 3:50:45 Power Power Failure (Indeterminate) Team is still working on site. INC409077 HAIDS281 CARREFOUR GROS CHAUDI?RE Sud ZTE 2G+3G C O&M FUEL 7/19/2020 10:53 3:27:45 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/19/2020 at 11:55 AM. ETR to be provided. INC409077 HAIDS280 CONETE Sud ZTE 2G D O&M FUEL 7/19/2020 10:53 3:27:45 Dependent Affected by Fuel issue at the main site Affected by HAIDS281 INC409122 HDC212 DOMOND Centre Ericsson 2G D O&M FUEL 7/19/2020 11:06 3:14:45 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/19/2020 ,2:00PM.ETR to be provide by them INC409122 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D O&M FUEL 7/19/2020 11:06 3:14:45 Dependent Affected by the fuel issue at the main site Attached to HDC212 INC409122 HDC332 TI FOND Centre Ericsson 2G D O&M FUEL 7/19/2020 11:06 3:14:45 Dependent Affected by the fuel issue at the main site Attached to HDC212 INC409088 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G D Talkpool 7/19/2020 12:56 1:24:45 Power Generator failure (Indeterminate) Portable genset is out of fuel , ETR to be provide by TP Team INC409178 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 7/19/2020 13:34 0:46:45 Power Generator failure (Indeterminate) Team is informed , ETA to be provide INC409178 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/19/2020 13:34 0:46:45 Dependent Affected by the power issue at the main site Attached to HDN167 INC409178 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/19/2020 13:34 0:46:45 Dependent Affected by the power issue at the main site Attached to HDN167 INC409178 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/19/2020 13:34 0:46:45 Dependent Affected by the power issue at the main site Attached to HDN167 INC409178 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Talkpool 7/19/2020 13:34 0:46:45 Dependent Affected by the power issue at the main site Attached to HDN167 INC409179 HGA049 SAINTE_CROIX Nippes Ericsson 2G D Talkpool 7/19/2020 13:38 0:42:45 Power Power Failure (Indeterminate) Team is aware, ETA to be provided. INC409170 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/19/2020 13:55 0:25:45 Power Generator failure (Indeterminate) Team is informed. ETA 2:20 PM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 19 12:31:08 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 19 Jul 2020 18:31:08 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (2:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 2:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 751:06:15 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 56:23:15 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting sector A in 1800 band. Spare part needed INC408544 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/17/2020 22:26 40:03:15 RBS RBS Fault (RUS failure) RUS01B3 faulty , spare needed for replacement INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 32:27:15 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC409068 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/15/2020 13:42 96:47:15 RBS RBS Fault (RUS failure) Faulty RUS12B5 needed to be replaced. Spare not yet available INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 32:27:15 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408451 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 32:27:15 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408550 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 32:27:15 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC407901 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/18/2020 6:02 32:27:15 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408934 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/18/2020 18:42 19:47:15 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable. Cable needs to be replaced INC409028 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 2G B Talkpool 7/19/2020 1:40 12:49:15 RBS RBS Fault (DXU failure) DXU Faulty , spare needed for replacement INC408168 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G B Talkpool 7/17/2020 10:10 52:19:15 RBS RBS Fault (RUS failure) Faulty RRUS12B5 , RRUS faulty .ETR to be provide INC408954 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/18/2020 20:20 18:09:15 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare needed for replacement INC409042 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/19/2020 6:50 7:39:15 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 877:03:15 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC408267 HGA019 LEBRUN Nippes Ericsson 2G D Talkpool 7/17/2020 13:40 48:49:15 RBS RBS Fault (RUS failure) RUS01B8 is faulty. Spare part requested and not yet available for replacement INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 53:27:15 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC408922 HDS295 MORNE_AQUIN Sud Ericsson 3G A Talkpool 7/18/2020 17:47 20:42:15 RBS RBS Fault (Indeterminate) Filter 850 suspected faulty. Next update will be shared after further investigation Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 19 14:34:18 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 19 Jul 2020 20:34:18 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM Message-ID: Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 10 5 7 13 35 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 18 7 1 0 25 ZTE 4 4 1 0 4 Huawei 6 6 6 0 6 Network 28 17 8 0 35 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 3 0 4 8 35 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 331:49:31 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 237:59:31 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC406602 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/14/2020 14:18 122:13:31 Power Generator Failure (Engine Knocking ) Engine broken. Genset already collected. ETA will be shared once available. INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 111:13:31 Power Power Failure (Solar System failure) The solar system has broken down due to bad weather in the region. The site should be back on the air with solar energy. INC394627 HAIDO137 DELMAS_2 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/15/2020 23:51 88:40:31 Power Generator failure (Indeterminate) Commercial power, Site will be up with EDH Power. INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 60:49:31 Power Generator Failure (Engine broken) Talkpool Break down the genset , ETR to be provide by them INC408325 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/17/2020 13:42 50:49:31 Transmission Transmission (RAU failure) Faulty RAU .Spare requested. INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 49:47:31 Power Generator Failure (Injection pump failure) Fuel injector and Priming pump issue. ETR to be provided INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 43:31:31 Power Generator failure (Water Pump Issue) water pump faulty ,a new one has been replaced but it also faulty INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/18/2020 6:06 34:25:31 Power Power Failure (Solar System failure) Bad weather in the region. Site will get back once the solar batteries are fully charged INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 30:32:31 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408483 HDC211 MIREBALAIS Centre Ericsson 3G A Digicel 7/18/2020 11:15 29:16:31 Transmission Transmission(Router issue) RSP Faulty and need to be replaced INC408483 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G+LTE A Digicel 7/18/2020 11:15 29:16:31 Dependent Affected by the Transmission issue at the main site Attached to HDC211 INC408483 HDC201 MONT_CARMEL Centre Ericsson 3G A Digicel 7/18/2020 11:15 29:16:31 Dependent Affected by the Transmission issue at the main site Attached to HDC211 INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 28:22:31 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC408555 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 14:09 26:22:31 Power Generator Failure (Starter battery failure) Starter battery faulty on site , new spare requested for replacement INC408786 HDS267 GRAND KAY ABRAHAM Nippes Ericsson 2G D O&M FUEL 7/18/2020 14:34 25:57:31 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/19/2020 at 7:50 AM. ETR to be provided. INC408786 HGA036 BANDACHITA Nippes Ericsson 2G D O&M FUEL 7/18/2020 14:34 25:57:31 Dependent Affected by Fuel issue at the main site Affected by HDS267 INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 21:09:31 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409112 HAIGA149 PELIGRIN Grande-Anse ZTE 2G+3G C Talkpool 7/19/2020 4:26 12:05:31 Power Power Failure (Indeterminate) Head cylinder leak, more update will be share once available. INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 9:37:31 Power Generator failure (Head Cylinder failure) Faulty head cylinder, more update will be share once available. INC409101 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 7/19/2020 7:07 9:24:31 Fuel Generator failure (Fuel issue) Team is informed 7/19/2020 02:05 PM. ETR to be provided by them INC409178 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 7/19/2020 13:34 2:57:31 Power Generator failure (Indeterminate) Team is informed , ETA 4:20PM INC409178 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/19/2020 13:34 2:57:31 Dependent Affected by the power issue at the main site Attached to HDN167 INC409178 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/19/2020 13:34 2:57:31 Dependent Affected by the power issue at the main site Attached to HDN167 INC409178 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/19/2020 13:34 2:57:31 Dependent Affected by the power issue at the main site Attached to HDN167 INC409178 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Talkpool 7/19/2020 13:34 2:57:31 Dependent Affected by the power issue at the main site Attached to HDN167 INC409179 HGA049 SAINTE_CROIX Nippes Ericsson 2G D O&M FUEL 7/19/2020 13:38 2:53:31 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/19/2020 at 4:00 PM. ETR to be provided. INC409187 HAIDO330 GRAND_GODET_COW Ouest Huawei 2G+3G+LTE D Talkpool 7/19/2020 14:46 1:45:31 Power Generator failure (Indeterminate) Team is informed , ETA 6:10PM INC409218 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G B Talkpool 7/19/2020 14:50 1:41:31 Power Generator failure (Indeterminate) Team is informed , ETA 4:45PM INC409218 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 7/19/2020 14:50 1:41:31 Dependent Affected by the power issue at the main site Attached to HDN111 INC409188 HAIDN005 GABEL Nord ZTE 2G+3G+LTE B Talkpool 7/19/2020 14:54 1:37:31 Power Generator failure (Indeterminate) Team is informed , ETA 5:20PM INC409220 HDO240 RUE_ENTERREMENT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/19/2020 14:55 1:36:31 Power Generator failure (Indeterminate) Team is working on the site INC409196 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G+3G A Talkpool 7/19/2020 15:22 1:09:31 Power Power Failure (Indeterminate) Team is waiting for access. INC409199 HAIDO255 VILLAGE_SILOE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/19/2020 15:33 0:58:31 Power Generator failure (Indeterminate) Team is informed. ETA 6:15 PM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 19 16:34:44 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 19 Jul 2020 22:34:44 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 881:07:31 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 755:10:31 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 60:27:31 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting sector A in 1800 band. Spare part needed INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 57:31:31 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC408168 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G B Talkpool 7/17/2020 10:10 56:23:31 RBS RBS Fault (RUS failure) Faulty RRUS12B5 , RRUS faulty .ETR to be provide INC408544 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/17/2020 22:26 44:07:31 RBS RBS Fault (RUS failure) RUS01B3 faulty , spare needed for replacement INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 36:31:31 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 36:31:31 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408451 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 36:31:31 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408550 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 36:31:31 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC407901 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/18/2020 6:02 36:31:31 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408922 HDS295 MORNE_AQUIN Sud Ericsson 3G A Talkpool 7/18/2020 17:47 24:46:31 RBS RBS Fault (Indeterminate) Filter 850 suspected faulty. Next update will be shared after further investigation INC408934 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/18/2020 18:42 23:51:31 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable. Cable needs to be replaced INC408954 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/18/2020 20:20 22:13:31 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare needed for replacement INC409028 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 2G B Talkpool 7/19/2020 1:40 16:53:31 RBS RBS Fault (DXU failure) DXU Faulty , spare needed for replacement INC408715 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/19/2020 6:02 12:31:31 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC409042 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/19/2020 6:50 11:43:31 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC409304 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G A Talkpool 7/19/2020 16:14 2:19:31 RBS RBS Fault (Indeterminate) Team is informed , ETA not yet provide INC409249 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 7/19/2020 17:34 0:59:31 Power Power Failure (Indeterminate) Team is informed , ETA 7:00PM INC409215 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 7/19/2020 17:38 0:55:31 Power Power Failure (Indeterminate) Site will back on air with commercial power Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 19 17:40:10 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 19 Jul 2020 23:40:10 +0000 Subject: [Rantt] NOC SITES REPORT updated for this July 19th, 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this July 19th, 2020 till 7:00 PM > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 334:31:43 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 240:41:43 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC406602 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/14/2020 14:18 124:55:43 Power Generator Failure (Engine Knocking ) Engine broken. Genset already collected. ETA will be shared once available. INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 113:55:43 Power Power Failure (Solar System failure) The solar system has broken down due to bad weather in the region. The site should be back on the air with solar energy. INC394627 HAIDO137 DELMAS_2 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/15/2020 23:51 91:22:43 Power Generator failure (Indeterminate) Commercial power, Site will be up with EDH Power. INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 63:31:43 Power Generator Failure (Engine broken) Talkpool Break down the genset , ETR to be provide by them INC408325 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/17/2020 13:42 53:31:43 Transmission Transmission (RAU failure) Faulty RAU .Spare requested. INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 52:29:43 Power Generator Failure (Injection pump failure) Fuel injector and Priming pump issue. ETR to be provided INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 46:13:43 Power Generator failure (Water Pump Issue) water pump faulty ,a new one has been replaced but it also faulty INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/18/2020 6:06 37:07:43 Power Power Failure (Solar System failure) Bad weather in the region. Site will get back once the solar batteries are fully charged INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 33:14:43 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408483 HDC211 MIREBALAIS Centre Ericsson 3G A Digicel 7/18/2020 11:15 31:58:43 Transmission Transmission(Router issue) RSP Faulty and need to be replaced INC408483 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G+LTE A Digicel 7/18/2020 11:15 31:58:43 Dependent Affected by the Transmission issue at the main site Attached to HDC211 INC408483 HDC201 MONT_CARMEL Centre Ericsson 3G A Digicel 7/18/2020 11:15 31:58:43 Dependent Affected by the Transmission issue at the main site Attached to HDC211 INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 31:04:43 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC408555 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 14:09 29:04:43 Power Generator Failure (Starter battery failure) Starter battery faulty on site , new spare requested for replacement INC408786 HDS267 GRAND KAY ABRAHAM Nippes Ericsson 2G D O&M FUEL 7/18/2020 14:34 28:39:43 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/19/2020 at 7:50 AM. ETR to be provided. INC408786 HGA036 BANDACHITA Nippes Ericsson 2G D O&M FUEL 7/18/2020 14:34 28:39:43 Dependent Affected by Fuel issue at the main site Affected by HDS267 INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 23:51:43 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409112 HAIGA149 PELIGRIN Grande-Anse ZTE 2G+3G C Talkpool 7/19/2020 4:26 14:47:43 Power Power Failure (Indeterminate) Head cylinder leak, more update will be share once available. INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 12:19:43 Power Generator failure (Head Cylinder failure) Faulty head cylinder, more update will be share once available. INC409045 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 7/19/2020 7:02 12:11:43 Fuel Generator failure (Fuel issue) Team is informed 7/19/2020 04:03 PM. ETR to be provided by them INC409101 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 7/19/2020 7:07 12:06:43 Fuel Generator failure (Fuel issue) Team is informed 7/19/2020 02:05 PM. ETR to be provided by them INC409179 HGA049 SAINTE_CROIX Nippes Ericsson 2G D Talkpool 7/19/2020 13:38 5:35:43 Power Power Failure (Indeterminate) No fuel issue, power team is aware ETA to be provided. INC409188 HAIDN005 GABEL Nord ZTE 2G+3G+LTE B Talkpool 7/19/2020 14:54 4:19:43 Power Generator failure (Water Pump Issue) Water pump faulty on site , ETR to be provide by TP Team INC409231 HGA013 PT_TROU_NIPPES Nippes Ericsson 3G B Talkpool 7/19/2020 16:12 3:01:43 Transmission Transmission (Indeterminate) Team has been informed, ETA 7:30PM. INC409238 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/19/2020 16:46 2:27:43 Power Generator failure (Indeterminate) Portable genset is out of fuel , ETR to be provide by TP Team INC409312 HDN011 LOGE Nord ZTE 2G+3G+LTE A Talkpool 7/19/2020 17:13 2:00:43 Power Generator failure (Indeterminate) Team is informed , ETA 8:10PM INC409239 HDC268 DESARMES Artibonite Ericsson 2G+3G+LTE A Talkpool 7/19/2020 17:22 1:51:43 Power Generator failure (Indeterminate) Team is informed , ETA 8:15PM INC409239 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 7/19/2020 17:22 1:51:43 Dependent Affected by the power issue at the main site Attached to HDC268 INC409239 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 7/19/2020 17:22 1:51:43 Dependent Affected by the power issue at the main site Attached to HDC268 INC409215 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/19/2020 17:38 1:35:43 Power Generator failure (Indeterminate) Site will back on air with commercial power INC409318 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 7/19/2020 17:50 1:23:43 Power Power Failure (Indeterminate) Team has been informed, ETA 7:40PM. INC409320 HDC362 RTE_CAYAHANDE Centre Ericsson 2G D Talkpool 7/19/2020 18:02 1:11:43 Power Generator failure (Indeterminate) Team is informed , ETA not yet available INC409263 HDN229 BOIS_DE_LANCE Nord Ericsson 2G D Talkpool 7/19/2020 18:26 0:47:43 Power Generator failure (Indeterminate) Team is informed , ETA not yet available Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 881:47:43 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 755:50:43 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 61:07:43 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting sector A in 1800 band. Spare part needed INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 58:11:43 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC408168 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G B Talkpool 7/17/2020 10:10 57:03:43 RBS RBS Fault (RUS failure) Faulty RRUS12B5 , RRUS faulty .ETR to be provide INC408544 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/17/2020 22:26 44:47:43 RBS RBS Fault (RUS failure) RUS01B3 faulty , spare needed for replacement INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 37:11:43 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 37:11:43 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408451 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 37:11:43 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408550 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 37:11:43 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC407901 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/18/2020 6:02 37:11:43 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408934 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/18/2020 18:42 24:31:43 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable. Cable needs to be replaced INC408954 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/18/2020 20:20 22:53:43 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare needed for replacement INC409028 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 2G B Talkpool 7/19/2020 1:40 17:33:43 RBS RBS Fault (DXU failure) DXU Faulty , spare needed for replacement INC408715 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/19/2020 6:02 13:11:43 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC409042 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/19/2020 6:50 12:23:43 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC409304 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G A Talkpool 7/19/2020 16:14 2:59:43 RBS RBS Fault (Indeterminate) Team is informed , ETA not yet provide INC409215 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 7/19/2020 17:38 1:35:43 Power Power Failure (Indeterminate) Site will back on air with commercial power Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC409003 HDN229 BOIS_DE_LANCE Nord Ericsson 2G D Talkpool 7/18/2020 21:42 7/19/2020 7:45 10:03:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure due to Overconsumption of oil Need to be justified /1/2 gal oil added INC409030 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/19/2020 1:49 7/19/2020 7:50 6:01:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site up by comercial power INC408768 HDN276 PETIT_BOURG Nord Ericsson 2G C O&M FUEL 7/18/2020 12:54 7/19/2020 9:10 20:16:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Genset out of fuel Fuel Delivery Delay Site up after rescue INC409059 HDN214 DONDON Nord Ericsson 2G+3G C Talkpool 7/19/2020 8:38 7/19/2020 9:45 1:07:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK loose contact eliminated and Genset has been restated INC409059 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 7/19/2020 8:38 7/19/2020 9:45 1:07:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN214 Cascaded Up with the main site. INC409059 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G+LTE A Talkpool 7/19/2020 8:38 7/19/2020 9:45 1:07:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN214 Cascaded Up with the main site. INC409059 HDC200 HINCHE_RESOLY Centre Ericsson 3G+LTE A Talkpool 7/19/2020 8:38 7/19/2020 9:45 1:07:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN214 Cascaded Up with the main site. INC409059 HDC204 BELLADERE Centre Ericsson LTE A Talkpool 7/19/2020 8:38 7/19/2020 9:45 1:07:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN214 Cascaded Up with the main site. INC409059 HDC215 HINCHE_AVIATION Centre Ericsson 3G+LTE B Talkpool 7/19/2020 8:38 7/19/2020 9:45 1:07:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN214 Cascaded Up with the main site. INC409059 HDC216 CROIX DE FER Centre Ericsson 3G C Talkpool 7/19/2020 8:38 7/19/2020 9:45 1:07:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN214 Cascaded Up with the main site. INC409059 HDC221 LASCAHOBAS_II Centre Ericsson 3G C Talkpool 7/19/2020 8:38 7/19/2020 9:45 1:07:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN214 Cascaded Up with the main site. INC409059 HDN215 ST_RAPHAEL Nord Ericsson 3G B Talkpool 7/19/2020 8:38 7/19/2020 9:45 1:07:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN214 Cascaded Up with the main site. INC409059 HDN216 PIGNON Nord Ericsson 3G A Talkpool 7/19/2020 8:38 7/19/2020 9:45 1:07:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN214 Cascaded Up with the main site. INC409042 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/19/2020 6:50 7/19/2020 9:45 2:55:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar System failure OK Site is up with the sunrise INC409030 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/19/2020 1:49 7/19/2020 7:50 6:01:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site up by comercial power INC408794 HDC290 DAIGNAULT Artibonite Ericsson 2G D Talkpool 7/18/2020 15:54 7/19/2020 8:50 16:56:00 4:00:00 Not Compliant Power Generator Failure (Underspeed) Genset under speed Need to be justified injection pump repaired temporall INC408981 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/18/2020 22:58 7/19/2020 9:50 10:52:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) No alarm displaY Need to be justified Genset has been started INC409119 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/19/2020 5:50 7/19/2020 7:50 2:00:00 4:00:00 Compliant Power Generator failure (Indeterminate) Back up genset was out of fuel OK 5 gallons of fuel added to the genset INC408995 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 7/19/2020 6:42 7/19/2020 9:30 2:48:00 4:00:00 Compliant Power Generator failure (High temperature) High temp due to radiator damaged OK radiator repaired. INC409140 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 7/19/2020 8:26 7/19/2020 10:30 2:04:00 4:00:00 Compliant Power Generator failure (High temperature) High temperature water leakage OK corrective water leakage INC409144 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE A Talkpool 7/19/2020 8:41 7/19/2020 10:41 2:00:00 4:00:00 Compliant Power Generator failure (Indeterminate) Terminal battery loose OK Team adjusted, restart INC409144 HDO323 BELANTON Ouest Ericsson 2G A Talkpool 7/19/2020 8:41 7/19/2020 10:41 2:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO343 Cascaded Up with the main site. INC409144 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 7/19/2020 8:41 7/19/2020 10:41 2:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO343 Cascaded Up with the main site. INC409144 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 7/19/2020 8:41 7/19/2020 10:41 2:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO343 Cascaded Up with the main site. INC409144 HDO324 LA _MARDELLE Ouest Ericsson 2G A Talkpool 7/19/2020 8:41 7/19/2020 10:41 2:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO343 Cascaded Up with the main site. INC408088 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D O&M FUEL 7/17/2020 7:48 7/19/2020 13:41 53:53:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Genset out of fuel Fuel Delivery Delay Site up after refueling INC409088 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G D Talkpool 7/19/2020 12:56 7/19/2020 15:30 2:34:00 4:00:00 Compliant Power Generator failure (Indeterminate) Back up genset was out of fuel OK 5 gallons of fuel added to the genset INC409122 HDC212 DOMOND Centre Ericsson 2G D O&M FUEL 7/19/2020 11:06 7/19/2020 15:20 4:14:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Genset out of fuel Fuel Delivery Delay Site up after refueling INC409122 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D O&M FUEL 7/19/2020 11:06 7/19/2020 15:20 4:14:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Attached to HDC212 Cascaded Up with the main site. INC409122 HDC332 TI FOND Centre Ericsson 2G D O&M FUEL 7/19/2020 11:06 7/19/2020 15:20 4:14:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Attached to HDC212 Cascaded Up with the main site. INC409189 HDC154 SAVANNE_LONGUE Artibonite Ericsson 2G D Talkpool 7/19/2020 14:58 7/19/2020 15:15 0:17:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Alarm clear by itself INC409189 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 7/19/2020 14:58 7/19/2020 15:15 0:17:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO343 Cascaded Up with the main site. INC409218 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G B Talkpool 7/19/2020 14:50 7/19/2020 15:20 0:30:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA still pending from contractor INC409218 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 7/19/2020 14:50 7/19/2020 15:20 0:30:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN111 Cascaded Up with the main site. INC409178 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 7/19/2020 13:34 7/19/2020 18:00 4:26:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA still pending from contractor INC409178 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/19/2020 13:34 7/19/2020 18:00 4:26:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN167 Cascaded Up with the main site. INC409178 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/19/2020 13:34 7/19/2020 18:00 4:26:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN167 Cascaded Up with the main site. INC409178 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/19/2020 13:34 7/19/2020 18:00 4:26:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN167 Cascaded Up with the main site. INC409178 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Talkpool 7/19/2020 13:34 7/19/2020 18:00 4:26:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site 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Attached to HDN167 Cascaded Up with the main site. INC408895 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/18/2020 21:06 7/19/2020 7:34 10:28:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Portable genset out of fuel. Need to be justified Team add 6 gals of fuel in portable genset. INC408896 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 7/18/2020 21:12 7/19/2020 6:46 9:34:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure Need to be justified Team added 1 gal of oil and reset breaker. INC409031 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 7/19/2020 1:54 7/19/2020 7:42 5:48:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate. Need to be justified Site up without any intervention from power team. INC409110 HAIDS115 COLLEGE_ST_JEAN Sud ZTE 2G+3G+LTE B Talkpool 7/19/2020 5:19 7/19/2020 7:42 2:23:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate. OK Team added 1 gal coolant and genset restarted. INC408674 HDS358 BAUDARY Sud-Est Ericsson 2G D Talkpool 7/18/2020 13:56 7/19/2020 9:17 19:21:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) DC alternator and starte battery faulty Spare DC alternator and starter battery restarted. INC408935 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/18/2020 18:54 7/19/2020 9:32 14:38:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Portable genset out of fuel. Need to be justified Team add 8 gals of fuel in portable genset. INC409127 HDO425 DANO Ouest Ericsson 2G D Talkpool 7/19/2020 7:30 7/19/2020 11:57 4:27:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate. OK Cable terminal tight and genset restarted. INC409056 HAIDS212 SAINT_JEAN_DU_SUD Sud ZTE 2G+3G C Talkpool 7/19/2020 8:19 7/19/2020 12:05 3:46:00 4:00:00 Compliant Power Generator failure (Low Voltage) Low voltage OK Team tight AVR, reset alarm and genset restarted. INC405283 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 7/12/2020 6:28 7/19/2020 12:00 173:32:00 4:00:00 Not Compliant Power Generator Failure (Engine broken) Broken Engine. Need to be justified Swapping genset done. INC408946 HDO320 POINTE_A_RAQUETTES Ouest Ericsson 2G D Talkpool 7/18/2020 19:22 7/19/2020 12:35 17:13:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Pending Need to be justified RCA and resolution are pending from the contractor. INC409154 HGA020 GROS_TROU Nippes Ericsson 2G D Talkpool 7/19/2020 9:54 7/19/2020 14:35 4:41:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure Need to be justified 1.5 gal of oil added and genset restarted. INC409077 HAIDS281 CARREFOUR GROS CHAUDI?RE Sud ZTE 2G+3G C O&M FUEL 7/19/2020 10:53 7/19/2020 15:07 4:14:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Site out of fuel. Fuel Delivery Delay Fuel has been added INC409077 HAIDS280 CONETE Sud ZTE 2G D O&M FUEL 7/19/2020 10:53 7/19/2020 15:07 4:14:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Affected by HAIDS281 Cascaded Back up with main site. INC409128 HDS313 DARDE_ LA_ MONTAGNE Sud-Est Ericsson 2G C Talkpool 7/19/2020 10:30 7/19/2020 15:22 4:52:00 4:00:00 Not Compliant Transmission Transmission (MMU failure) Faulty MMU Spare MMU has been replaced. INC407990 HDS259 LABORIEUX Sud Ericsson 2G D Talkpool 7/16/2020 23:54 7/19/2020 15:10 63:16:00 4:00:00 Not Compliant Power Generator Failure (Faulty AVR) Faulty AVR. Spare AVR has been replaced. INC409196 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G+3G A Talkpool 7/19/2020 15:22 7/19/2020 17:44 2:22:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure OK 1 gal of oil added and genset restarted. INC408985 HDO226 NOUAILLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 23:49 7/19/2020 8:24 8:35:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HAIDO611 Cascaded Back up with main site. INC408915 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/19/2020 1:28 7/19/2020 8:24 6:56:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HAIDO658 Cascaded Back up with main site. INC409038 HAIDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/19/2020 5:06 7/19/2020 9:06 4:00:00 4:00:00 Compliant Power Generator failure (High temperature) High temperature, radiator dirty OK Radiator was cleaned and 1 gal. of coolant added. INC409002 HDO602 THOMASSIN_39 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 21:49 7/19/2020 11:03 13:14:00 4:00:00 Not Compliant Power Generator failure (Battery Failure) Battery under voltage due to Starter battery faulty Need to be justified Genset has been restarted with another starter battery INC408212 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/17/2020 13:57 7/19/2020 13:34 47:37:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) CPS breaker tripped Need to be justified Reset breaker CPS INC409084 HAIDO153 BROCHETTE_95 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/19/2020 11:26 7/19/2020 14:02 2:36:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Resolutions and details is expected from concerned team INC409220 HDO240 RUE_ENTERREMENT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/19/2020 14:55 7/19/2020 18:19 3:24:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Resolutions and details is expected from concerned team INC408915 HAIDO658 MARTISSANT Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/18/2020 17:05 7/19/2020 8:03 14:58:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature, radiator dirty Need to be justified Radiator was cleaned and 1 gal. of coolant added. INC408985 HDO611 TABARRE_40 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/18/2020 23:49 7/19/2020 8:24 8:35:00 4:00:00 Not Compliant Power Generartor (Breaker faulty) CPS breaker faulty Need to be justified Genset is now running on manual mode INC408915 HDO221 4_AVE_BOLOSSE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/19/2020 1:28 7/19/2020 8:24 6:56:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HAIDO658 Cascaded Back up with main site. INC409038 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/19/2020 6:54 7/19/2020 9:46 2:52:00 4:00:00 Compliant Power Generator failure (High temperature) High temperature, radiator dirty OK Radiator was cleaned INC409047 HAIDO108 BROCHETTE_99 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/19/2020 7:00 7/19/2020 10:18 3:18:00 4:00:00 Compliant Power Generator failure(Emergency Stop Button Pressed ) Emergency button was pressed on the genset OK The alarm was reset then genset restarted INC408953 HAIDO113 CANAPE-JUVENAT Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/18/2020 21:02 7/19/2020 11:17 14:15:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Alarm on CPS Need to be justified Alarm has been reset INC409156 HAIDO539 ROUTE NATIONALE#1 DAMIEN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/19/2020 10:09 7/19/2020 12:03 1:54:00 4:00:00 Compliant Power Generator failure (Battery Failure) Battery under voltage due to Starter battery faulty OK Genset has been restarted with another starter battery INC409158 HAIDO456 JUVENAT_5 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/19/2020 10:39 7/19/2020 12:53 2:14:00 4:00:00 Compliant Power Generator Failure (Underspeed) Underspeed, priming pump faulty OK Priming pump changed and genset restarted. INC408953 HAIDO113 CANAPE-JUVENAT Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/19/2020 10:39 7/19/2020 12:53 2:14:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO456 Cascaded Back up with main site. INC409076 HDO100 BOIS_VERNA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/19/2020 10:41 7/19/2020 13:19 2:38:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Resolutions and details is expected from concerned team INC409170 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/19/2020 13:55 7/19/2020 16:04 2:09:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Resolutions and details is expected from concerned team INC409199 HAIDO255 VILLAGE_SILOE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/19/2020 15:33 7/19/2020 16:54 1:21:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Resolutions and details is expected from concerned team INC409307 HDO296 MORNE_HERCULE_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/19/2020 16:16 7/19/2020 17:03 0:47:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Resolutions and details is expected from concerned team INC408989 HAIDO526 CHEAU D'EAU Port-au-Prince ZTE 2G+3G+LTE C Talkpool 7/19/2020 1:14 7/19/2020 7:00 5:46:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure on the working genset Need to be justified 1 gallon of oil has been added then genset restarted INC408958 COW028 SONAPI_COW_II Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/18/2020 22:36 7/19/2020 10:38 12:02:00 4:00:00 Not Compliant Power Generator failure (Battery Failure) Battery under voltage due to Starter battery faulty Need to be justified Genset has been restarted with another starter battery INC409080 HDO221 4_AVE_BOLOSSE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/19/2020 11:02 7/19/2020 14:34 3:32:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Resolutions and details is expected from concerned team Cells Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC409103 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 7/19/2020 3:37 7/19/2020 9:40 6:03:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified Resolution details still pending from contractor INC409135 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G A Talkpool 7/19/2020 8:02 7/19/2020 11:45 3:43:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate OK Power reset applied on DXU INC409249 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 7/19/2020 17:34 7/19/2020 18:34 1:00:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA still pending from contractor INC409022 HDO373 CARREFOUR_LIBERTE Ouest Ericsson 3G D Talkpool 7/18/2020 23:50 7/19/2020 8:25 8:35:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate. Need to be justified New CV has created and reloaded. INC408891 HDO409 CHAVANNES Ouest Ericsson 2G D Talkpool 7/18/2020 20:47 7/19/2020 10:55 14:08:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Faulty RUS01B8 Spare RUS01B8 has been replaced. INC408629 HGA004 ST_MICHEL_DU_SUD Nippes Ericsson 2G B Talkpool 7/18/2020 3:30 7/19/2020 13:25 33:55:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Faulty DUG Spare Faulty DUG has been replaced. INC409114 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 2G B Talkpool 7/19/2020 4:46 7/19/2020 10:45 5:59:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Faulty RUS01B3 Spare RUS01B3 has been replaced. INC408267 HGA019 LEBRUN Nippes Ericsson 2G D Talkpool 7/17/2020 13:40 7/19/2020 3:37 37:57:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Faulty RUS01B8 Spare RUS01B8 has been replaced. INC408922 HDS295 MORNE_AQUIN Sud Ericsson 3G A Talkpool 7/18/2020 17:47 7/19/2020 18:25 24:38:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Pending Spare RCA and resolution are pending from the contractor. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 174 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 178 bytes Desc: image003.png URL: From Haiti.Noc at digicelgroup.com Sun Jul 19 18:50:58 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 20 Jul 2020 00:50:58 +0000 Subject: [Rantt] NOC hourly report at 08:00 PM Message-ID: Hello All, Received the NOC hourly report done at 08:00 PM Sites off air by Class Class A B C D Total Total 10 4 8 22 44 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 28 5 2 0 33 ZTE 7 7 2 0 7 Huawei 4 4 4 0 4 Network 39 16 8 0 44 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 3 0 5 15 44 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 336:01:47 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 242:11:47 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC406602 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/14/2020 14:18 126:17:09 Power Generator Failure (Engine Knocking ) Engine broken. Genset already collected. ETA will be shared once available. INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 115:17:30 Power Power Failure (Solar System failure) The solar system has broken down due to bad weather in the region. The site should be back on the air with solar energy. INC394627 HAIDO137 DELMAS_2 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/15/2020 23:51 92:40:38 Power Generator failure (Indeterminate) Commercial power, Site will be up with EDH Power. INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 65:01:27 Power Generator Failure (Engine broken) Talkpool Break down the genset , ETR to be provide by them INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 53:51:10 Power Generator Failure (Injection pump failure) Fuel injector and Priming pump issue. ETR to be provided INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 47:43:25 Power Generator failure (Water Pump Issue) water pump faulty ,a new one has been replaced but it also faulty INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/18/2020 6:06 38:29:30 Power Power Failure (Solar System failure) Bad weather in the region. Site will get back once the solar batteries are fully charged INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 34:32:38 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408483 HDC211 MIREBALAIS Centre Ericsson 3G A Digicel 7/18/2020 11:15 33:28:29 Transmission Transmission(Router issue) RSP Faulty and need to be replaced INC408483 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G+LTE A Digicel 7/18/2020 11:15 33:28:29 Dependent Affected by the Transmission issue at the main site Attached to HDC211 INC408483 HDC201 MONT_CARMEL Centre Ericsson 3G A Digicel 7/18/2020 11:15 33:28:29 Dependent Affected by the Transmission issue at the main site Attached to HDC211 INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 32:26:30 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC408555 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 14:09 30:34:29 Power Generator Failure (Starter battery failure) Starter battery faulty on site , new spare requested for replacement INC408786 HDS267 GRAND KAY ABRAHAM Nippes Ericsson 2G D O&M FUEL 7/18/2020 14:34 30:01:30 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/19/2020 at 7:50 AM. ETR to be provided. INC408786 HGA036 BANDACHITA Nippes Ericsson 2G D O&M FUEL 7/18/2020 14:34 30:01:30 Dependent Affected by Fuel issue at the main site Affected by HDS267 INC408325 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/17/2020 13:42 29:05:10 Transmission Transmission (RAU failure) Faulty RAU .Spare requested. INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 25:13:12 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409112 HAIGA149 PELIGRIN Grande-Anse ZTE 2G+3G C Talkpool 7/19/2020 4:26 16:08:40 Power Power Failure (Indeterminate) Head cylinder leak, more update will be share once available. INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 13:41:05 Power Generator failure (Head Cylinder failure) Faulty head cylinder, more update will be share once available. INC409045 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 7/19/2020 7:02 13:29:26 Fuel Generator failure (Fuel issue) Team is informed 7/19/2020 04:03 PM. ETR to be provided by them INC409101 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 7/19/2020 7:07 13:24:00 Fuel Generator failure (Fuel issue) Team is informed 7/19/2020 02:05 PM. ETR to be provided by them INC409179 HGA049 SAINTE_CROIX Nippes Ericsson 2G D Talkpool 7/19/2020 13:38 6:57:05 Power Power Failure (Indeterminate) Team is on site INC409188 HAIDN005 GABEL Nord ZTE 2G+3G+LTE B Talkpool 7/19/2020 14:54 5:49:47 Power Generator failure (Water Pump Issue) Water pump faulty on site , ETR to be provide by TP Team INC409231 HGA013 PT_TROU_NIPPES Nippes Ericsson 3G B Talkpool 7/19/2020 16:12 4:23:05 Transmission Transmission (Indeterminate) Team is in front of gate waiting for access INC409312 HDN011 LOGE Nord ZTE 2G+3G+LTE A Talkpool 7/19/2020 17:13 3:30:47 Power Generator failure (Indeterminate) Team is informed , ETA 8:40PM INC409239 HDC268 DESARMES Artibonite Ericsson 2G+3G+LTE A Talkpool 7/19/2020 17:22 3:21:47 Power Generator failure (Indeterminate) Team is informed , ETA 8:45PM INC409239 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 7/19/2020 17:22 3:21:47 Dependent Affected by the power issue at the main site Attached to HDC268 INC409239 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 7/19/2020 17:22 3:21:47 Dependent Affected by the power issue at the main site Attached to HDC268 INC409318 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 7/19/2020 17:50 2:45:05 Power Power Failure (Indeterminate) The team cannot reach the site because the river is in flood INC409327 HDC370 COLLADERE Centre Ericsson 2G B Talkpool 7/19/2020 19:22 1:21:22 Power Generator failure (Indeterminate) Team is informed , ETA 10:10 PM INC409281 HDC156 BASSIN_MANGNAN Artibonite Ericsson 2G D Talkpool 7/19/2020 19:30 1:13:19 Power Generator failure (Indeterminate) Team is informed , ETA 10:00 PM INC409281 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/19/2020 19:30 1:13:19 Dependent Affected by the power issue at the main site Attached to HDC156 INC409281 HDC177 DECLIN MONTACA Artibonite Ericsson 2G D Talkpool 7/19/2020 19:30 1:13:19 Dependent Affected by the power issue at the main site Attached to HDC156 INC409281 HDC153 MORNE_LACRETE Artibonite Ericsson 2G D Talkpool 7/19/2020 19:30 1:13:19 Dependent Affected by the power issue at the main site Attached to HDC156 INC409281 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 7/19/2020 19:30 1:13:19 Dependent Affected by the power issue at the main site Attached to HDC156 INC409281 HDC164 LABRANLE Artibonite Ericsson 2G D Talkpool 7/19/2020 19:30 1:13:19 Dependent Affected by the power issue at the main site Attached to HDC156 INC409281 HDC162 BIVAC Artibonite Ericsson 2G D Talkpool 7/19/2020 19:30 1:13:19 Dependent Affected by the power issue at the main site Attached to HDC156 INC409281 HDC175 DAVI Artibonite Ericsson 2G D Talkpool 7/19/2020 19:30 1:13:19 Dependent Affected by the power issue at the main site Attached to HDC156 INC409281 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 7/19/2020 19:30 1:13:19 Dependent Affected by the power issue at the main site Attached to HDC156 INC409281 HDC121 POSTE_COUTANT Artibonite Ericsson 2G D Talkpool 7/19/2020 19:30 1:13:19 Dependent Affected by the power issue at the main site Attached to HDC156 INC409293 HAIDS206 MORNE_SICARD Sud ZTE 2G+3G C Talkpool 7/19/2020 19:46 0:48:34 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC409293 HAIDS230 LA_PORTE Sud ZTE 2G+3G C Talkpool 7/19/2020 19:46 0:48:34 Dependent Affected by the power issue at the main site Affected by HAIDS206. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 19 19:39:12 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 20 Jul 2020 01:39:12 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network for 9:00 PM Message-ID: Hello All, Please receive below the report for partially down sites in the network for 9:00 PM. Cells out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 883:52:30 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 758:05:31 Power RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 63:22:31 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting sector A in 1800 band. Spare part needed INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 60:16:30 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC408544 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/17/2020 22:26 47:02:09 RBS RBS Fault (RUS failure) RUS01B3 faulty , spare needed for replacement INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 39:26:31 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 39:26:31 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408451 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 39:26:31 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408550 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 39:26:31 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC407901 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/18/2020 6:02 39:26:31 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408954 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/18/2020 20:20 25:08:31 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare needed for replacement INC409028 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 2G B Talkpool 7/19/2020 1:40 19:48:31 RBS RBS Fault (DXU failure) DXU Faulty , spare needed for replacement INC408715 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/19/2020 6:02 15:26:13 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC409304 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G A Talkpool 7/19/2020 16:14 5:14:31 RBS RBS Fault (Indeterminate) Talk pool is not managing his team to reach the site Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 19 19:40:15 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 20 Jul 2020 01:40:15 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for 9:00 PM Message-ID: Dear All, There are no site reported RUNNING ON BATTERY in the Network for 09:00 PM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 19 22:37:59 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 20 Jul 2020 04:37:59 +0000 Subject: [Rantt] NOC hourly report at 08:00 PM In-Reply-To: References: Message-ID: Hello All, Received the NOC hourly report done at 08:00 PM. Sites off air by Class Class A B C D Total Total 9 3 8 27 47 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 36 2 1 0 37 ZTE 6 6 3 0 6 Huawei 4 4 4 0 4 Network 46 12 8 0 47 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 3 0 3 18 47 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 339:35:46 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 245:45:46 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC406602 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/14/2020 14:18 129:35:38 Power Generator Failure (Engine Knocking ) Genset swapping is ongoing INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 118:35:59 Power Power Failure (Solar System failure) The solar system has broken down due to bad weather in the region. The site should be back on the air with solar energy. INC394627 HAIDO137 DELMAS_2 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/15/2020 23:51 95:57:23 Power Generator failure (Indeterminate) Commercial power, Site will be up with EDH Power. INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 68:35:26 Power Generator Failure (Engine broken) Talkpool Break down the genset , ETR to be provide by them INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 57:09:39 Power Generator Failure (Injection pump failure) Fuel injector and Priming pump issue. ETR to be provided INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 51:17:24 Power Generator failure (Water Pump Issue) water pump faulty ,a new one has been replaced but it also faulty INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/18/2020 6:06 41:47:59 Power Power Failure (Solar System failure) Bad weather in the region. Site will get back once the solar batteries are fully charged INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 37:49:23 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 35:44:59 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC408555 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 14:09 34:08:28 Power Generator Failure (Starter battery failure) Starter battery faulty on site , new spare requested for replacement INC408786 HDS267 GRAND KAY ABRAHAM Nippes Ericsson 2G D O&M FUEL 7/18/2020 14:34 33:19:59 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/19/2020 at 7:50 AM. ETR to be provided. INC408786 HGA036 BANDACHITA Nippes Ericsson 2G D O&M FUEL 7/18/2020 14:34 33:19:59 Dependent Affected by Fuel issue at the main site Affected by HDS267 INC408325 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/17/2020 13:42 29:05:10 Transmission Transmission (RAU failure) Faulty RAU .Spare requested. INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 28:31:41 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409112 HAIGA149 PELIGRIN Grande-Anse ZTE 2G+3G C Talkpool 7/19/2020 4:26 19:27:09 Power Power Failure (Indeterminate) Head cylinder leak, more update will be share once available. INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 16:59:34 Power Generator failure (Head Cylinder failure) Faulty head cylinder, more update will be share once available. INC409045 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 7/19/2020 7:02 16:46:11 Fuel Generator failure (Fuel issue) Team is informed 7/19/2020 04:03 PM. ETR to be provided by them INC409101 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 7/19/2020 7:07 16:40:45 Fuel Generator failure (Fuel issue) Team is informed 7/19/2020 02:05 PM. ETR to be provided by them INC409188 HAIDN005 GABEL Nord ZTE 2G+3G+LTE B Talkpool 7/19/2020 14:54 9:23:46 Power Generator failure (Water Pump Issue) Water pump faulty on site , ETR to be provide by TP Team INC409188 HDN011 LOGE Nord ZTE 2G+3G+LTE A Talkpool 7/19/2020 17:13 7:04:46 Dependent Affected by the power issue at the main site Attached to HDN005 INC409239 HDC268 DESARMES Artibonite Ericsson 2G+3G+LTE A Talkpool 7/19/2020 17:22 6:55:46 Power Generator failure (Indeterminate) Talkpool is not managing his team to reach the site INC409239 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 7/19/2020 17:22 6:55:46 Dependent Affected by the power issue at the main site Attached to HDC268 INC409239 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 7/19/2020 17:22 6:55:46 Dependent Affected by the power issue at the main site Attached to HDC268 INC409318 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 7/19/2020 17:50 6:03:34 Power Power Failure (Indeterminate) The team cannot reach the site because the river is in flood. Next update to share when available INC409281 HDC156 BASSIN_MANGNAN Artibonite Ericsson 2G D Talkpool 7/19/2020 19:30 4:47:18 Power Generator failure (Indeterminate) Access issue, follow up is ongoing with site inspector. INC409281 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/19/2020 19:30 4:47:18 Dependent Affected by the power issue at the main site Attached to HDC156 INC409281 HDC177 DECLIN MONTACA Artibonite Ericsson 2G D Talkpool 7/19/2020 19:30 4:47:18 Dependent Affected by the power issue at the main site Attached to HDC156 INC409281 HDC153 MORNE_LACRETE Artibonite Ericsson 2G D Talkpool 7/19/2020 19:30 4:47:18 Dependent Affected by the power issue at the main site Attached to HDC156 INC409281 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 7/19/2020 19:30 4:47:18 Dependent Affected by the power issue at the main site Attached to HDC156 INC409281 HDC164 LABRANLE Artibonite Ericsson 2G D Talkpool 7/19/2020 19:30 4:47:18 Dependent Affected by the power issue at the main site Attached to HDC156 INC409281 HDC162 BIVAC Artibonite Ericsson 2G D Talkpool 7/19/2020 19:30 4:47:18 Dependent Affected by the power issue at the main site Attached to HDC156 INC409281 HDC175 DAVI Artibonite Ericsson 2G D Talkpool 7/19/2020 19:30 4:47:18 Dependent Affected by the power issue at the main site Attached to HDC156 INC409281 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 7/19/2020 19:30 4:47:18 Dependent Affected by the power issue at the main site Attached to HDC156 INC409281 HDC121 POSTE_COUTANT Artibonite Ericsson 2G D Talkpool 7/19/2020 19:30 4:47:18 Dependent Affected by the power issue at the main site Attached to HDC156 INC409299 HDC261 DESDUNES Artibonite Ericsson 2G B Talkpool 7/19/2020 21:03 3:14:46 Power Generator failure (Indeterminate) Talkpool team refuse go to the site due to unsafe area. INC409299 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 7/19/2020 21:03 3:14:46 Dependent Affected by the power issue at the main site Attached to HDC261 INC409299 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 7/19/2020 21:03 3:14:46 Dependent Affected by the power issue at the main site Attached to HDC261 INC409299 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 7/19/2020 21:03 3:14:46 Dependent Affected by the power issue at the main site Attached to HDC261 INC409361 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 7/19/2020 22:06 1:47:35 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 01:35h INC409337 HAIDO623 THOR_3 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/19/2020 22:58 0:49:31 Power Generator failure (Indeterminate) Team is working on site INC409372 HDN214 DONDON Nord Ericsson 2G C Talkpool 7/19/2020 23:34 0:43:28 Power Generator failure (Indeterminate) Team has been dispatched. ETA not yet provided INC409372 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 7/19/2020 23:34 0:43:28 Dependent Affected by the power issue at the main site Attached to HDN214 INC409372 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 7/19/2020 23:34 0:43:28 Dependent Affected by the power issue at the main site Attached to HDN214 INC409370 HDC236 MEDE Centre Ericsson 2G C Talkpool 7/19/2020 23:40 0:37:46 Power Generator failure (Indeterminate) Team has been dispatched .ETA not yet provided INC409371 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 7/19/2020 23:41 0:36:46 Power Generator failure (Indeterminate) Team has been dispatched. ETA not yet provided ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 19 22:51:48 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 20 Jul 2020 04:51:48 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network for 12:00 AM Message-ID: Hello All, Please receive below the report for partially down sites in the network for 12:00 AM. Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 886:35:58 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 760:58:32 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 66:15:32 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting sector A in 1800 band. Spare part needed INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 62:59:58 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC408544 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/17/2020 22:26 49:55:10 RBS RBS Fault (RUS failure) RUS01B3 faulty , spare needed for replacement INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 42:19:32 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 42:19:32 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408451 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 42:19:32 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408550 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 42:19:32 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC407901 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/18/2020 6:02 42:19:32 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC409028 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 2G B Talkpool 7/19/2020 1:40 22:41:32 RBS RBS Fault (DXU failure) DXU Faulty , spare needed for replacement INC409304 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G A Talkpool 7/19/2020 16:14 8:07:32 RBS RBS Fault (Indeterminate) Talkpool is not managing his team to reach the site INC409370 HDC231 NARANG Centre Ericsson 2G D Talkpool 7/19/2020 23:40 0:41:32 Power Affected by the power issue at the main site Affected by HDC236 Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 19 22:52:30 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 20 Jul 2020 04:52:30 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for 12:00 AM. Message-ID: Dear All, There are no site reported RUNNING ON BATTERY in the Network for 12:00 AM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 19 23:35:40 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 20 Jul 2020 05:35:40 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM. Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM. Sites off air by Class Class A B C D Total Total 9 4 7 30 50 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 37 3 2 0 40 ZTE 5 5 2 0 5 Huawei 5 5 4 0 5 Network 47 13 8 0 50 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 3 0 3 20 50 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 340:31:58 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 246:41:58 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 119:50:28 Power Power Failure (Solar System failure) The solar system has broken down due to bad weather in the region. The site should be back on the air with solar energy. INC394627 HAIDO137 DELMAS_2 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/15/2020 23:51 97:00:01 Power Generator failure (Indeterminate) Commercial power, Site will be up with EDH Power. INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 69:31:38 Power Generator Failure (Engine broken) Talkpool Break down the genset , ETR to be provide by them INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 58:24:08 Power Generator Failure (Injection pump failure) Fuel injector and Priming pump issue. ETR to be provided INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 52:13:36 Power Generator failure (Water Pump Issue) water pump faulty ,a new one has been replaced but it also faulty INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/18/2020 6:06 43:02:28 Power Power Failure (Solar System failure) Bad weather in the region. Site will get back once the solar batteries are fully charged INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 38:52:01 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 36:59:28 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC408555 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 14:09 35:04:40 Power Generator Failure (Starter battery failure) Starter battery faulty on site , new spare requested for replacement INC408786 HDS267 GRAND KAY ABRAHAM Nippes Ericsson 2G D O&M FUEL 7/18/2020 14:34 34:34:28 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/19/2020 at 7:50 AM. ETR to be provided. INC408786 HGA036 BANDACHITA Nippes Ericsson 2G D O&M FUEL 7/18/2020 14:34 34:34:28 Dependent Affected by Fuel issue at the main site Affected by HDS267. INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 29:46:10 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC408325 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/17/2020 13:42 29:05:10 Transmission Transmission (RAU failure) Faulty RAU .Spare requested. INC409112 HAIGA149 PELIGRIN Grande-Anse ZTE 2G+3G C Talkpool 7/19/2020 4:26 20:41:38 Power Power Failure (Indeterminate) Head cylinder leak, more update will be share once available. INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 18:14:03 Power Generator failure (Head Cylinder failure) Faulty head cylinder, more update will be share once available. INC409045 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 7/19/2020 7:02 17:48:49 Fuel Generator failure (Fuel issue) Team is informed 7/19/2020 04:03 PM. ETR to be provided by them INC409101 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 7/19/2020 7:07 17:43:23 Fuel Generator failure (Fuel issue) Team is informed 7/19/2020 02:05 PM. ETR to be provided by them INC409188 HAIDN005 GABEL Nord ZTE 2G+3G+LTE B Talkpool 7/19/2020 14:54 10:19:58 Power Generator failure (Water Pump Issue) Water pump faulty on site , ETR to be provide by TP Team INC409188 HDN011 LOGE Nord ZTE 2G+3G+LTE A Talkpool 7/19/2020 17:13 8:00:58 Dependent Affected by the power issue at the main site Attached to HDN005 INC409239 HDC268 DESARMES Artibonite Ericsson 2G+3G+LTE A Talkpool 7/19/2020 17:22 7:51:58 Power Generator failure (Indeterminate) Talkpool is not managing his team to reach the site INC409239 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 7/19/2020 17:22 7:51:58 Dependent Affected by the power issue at the main site Attached to HDC268 INC409239 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 7/19/2020 17:22 7:51:58 Dependent Affected by the power issue at the main site Attached to HDC268 INC409318 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 7/19/2020 17:50 7:18:03 Power Power Failure (Indeterminate) The team cannot reach the site because the river is in flood. Next update to share when available INC409281 HDC156 BASSIN_MANGNAN Artibonite Ericsson 2G D Talkpool 7/19/2020 19:30 5:43:30 Power Generator failure (Indeterminate) Access issue, follow up is ongoing with site inspector. INC409281 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/19/2020 19:30 5:43:30 Dependent Affected by the power issue at the main site Attached to HDC156 INC409281 HDC177 DECLIN MONTACA Artibonite Ericsson 2G D Talkpool 7/19/2020 19:30 5:43:30 Dependent Affected by the power issue at the main site Attached to HDC156 INC409281 HDC153 MORNE_LACRETE Artibonite Ericsson 2G D Talkpool 7/19/2020 19:30 5:43:30 Dependent Affected by the power issue at the main site Attached to HDC156 INC409281 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 7/19/2020 19:30 5:43:30 Dependent Affected by the power issue at the main site Attached to HDC156 INC409281 HDC164 LABRANLE Artibonite Ericsson 2G D Talkpool 7/19/2020 19:30 5:43:30 Dependent Affected by the power issue at the main site Attached to HDC156 INC409281 HDC162 BIVAC Artibonite Ericsson 2G D Talkpool 7/19/2020 19:30 5:43:30 Dependent Affected by the power issue at the main site Attached to HDC156 INC409281 HDC175 DAVI Artibonite Ericsson 2G D Talkpool 7/19/2020 19:30 5:43:30 Dependent Affected by the power issue at the main site Attached to HDC156 INC409281 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 7/19/2020 19:30 5:43:30 Dependent Affected by the power issue at the main site Attached to HDC156 INC409281 HDC121 POSTE_COUTANT Artibonite Ericsson 2G D Talkpool 7/19/2020 19:30 5:43:30 Dependent Affected by the power issue at the main site Attached to HDC156 INC409299 HDC261 DESDUNES Artibonite Ericsson 2G B Talkpool 7/19/2020 21:03 4:10:58 Power Generator failure (Indeterminate) Talkpool team refuse go to the site due to unsafe area. INC409299 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 7/19/2020 21:03 4:10:58 Dependent Affected by the power issue at the main site Attached to HDC261 INC409299 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 7/19/2020 21:03 4:10:58 Dependent Affected by the power issue at the main site Attached to HDC261 INC409299 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 7/19/2020 21:03 4:10:58 Dependent Affected by the power issue at the main site Attached to HDC261 INC409361 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 7/19/2020 22:06 3:02:04 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 01:35h INC409372 HDN214 DONDON Nord Ericsson 2G C Talkpool 7/19/2020 23:34 1:39:40 Power Generator failure (Indeterminate) Talkpool is not managing his team to reach the site INC409372 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 7/19/2020 23:34 1:39:40 Dependent Affected by the power issue at the main site Attached to HDN214 INC409372 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G+LTE A Talkpool 7/19/2020 23:34 1:39:39 Dependent Affected by the power issue at the main site Attached to HDN214 INC409370 HDC236 MEDE Centre Ericsson 2G C Talkpool 7/19/2020 23:40 1:33:58 Power Generator failure (Indeterminate) Radiator Faulty and need to be replaced INC409371 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 7/19/2020 23:41 1:32:58 Power Generator failure (Indeterminate) Team has been dispatched .ETA not yet provided INC409417 HAIDC022 MORNE_BEL_AIR Artibonite Huawei 2G+3G B Talkpool 7/20/2020 0:25 0:48:16 Power Generator failure (Indeterminate) Team has been dispatched. ETA not yet provided INC409418 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/20/2020 0:30 0:43:58 Power Generator failure (Indeterminate) Site will back on air with commercial power INC409418 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/20/2020 0:30 0:43:58 Dependent Affected by the power issue at the main site Attached to HDN153 INC409416 HDS278 KAY FEJIS Sud Ericsson 2G D Talkpool 7/20/2020 0:26 0:42:04 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC409416 HDS197 MADAME LOUIS Sud Ericsson 2G D Talkpool 7/20/2020 0:26 0:42:04 Dependent Affected by Fuel issue at the main site Affected by HDS278. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jul 20 01:55:29 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 20 Jul 2020 07:55:29 +0000 Subject: [Rantt] NOC hourly report at 3:00 AM. Message-ID: Hello All, Received the NOC hourly report done at 3:00 AM. Sites off air by Class Class A B C D Total Total 10 5 12 36 63 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 43 3 2 0 46 ZTE 11 10 3 0 11 Huawei 6 6 5 0 6 Network 60 19 10 0 63 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 31 3 0 8 21 63 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments TDD INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 342:29:20 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon No INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 248:39:20 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them No INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 121:54:36 Power Power Failure (Solar System failure) The solar system has broken down due to bad weather in the region. The site should be back on the air with solar energy. No INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 71:29:00 Power Generator Failure (Engine broken) Talkpool Break down the genset , ETR to be provide by them No INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 60:28:16 Power Generator Failure (Injection pump failure) Fuel injector and Priming pump issue. ETR to be provided No INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 54:10:58 Power Generator failure (Water Pump Issue) water pump faulty ,a new one has been replaced but it also faulty No INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/18/2020 6:06 45:06:36 Power Power Failure (Solar System failure) Bad weather in the region. Site will get back once the solar batteries are fully charged No INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 40:53:22 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing No INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 39:03:36 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery No INC408555 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 14:09 37:02:02 Power Generator Failure (Starter battery failure) Starter battry faulty on site , new spare requested for replacement No INC408786 HDS267 GRAND KAY ABRAHAM Nippes Ericsson 2G D O&M FUEL 7/18/2020 14:34 36:38:36 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/19/2020 at 7:50 AM. ETR to be provided. No INC408786 HGA036 BANDACHITA Nippes Ericsson 2G D O&M FUEL 7/18/2020 14:34 36:38:36 Dependent Affected by Fuel issue at the main site Affected by HDS267. No INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 31:50:18 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery No INC408325 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/17/2020 13:42 29:05:10 Transmission Transmission (RAU failure) Faulty RAU .Spare requested. No INC409112 HAIGA149 PELIGRIN Grande-Anse ZTE 2G+3G C Talkpool 7/19/2020 4:26 22:45:46 Power Power Failure (Indeterminate) Head cylinder leak, more update will be share once available. No INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 20:18:11 Power Generator failure (Head Cylinder failure) Faulty head cylinder, more update will be share once available. No INC409045 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 7/19/2020 7:02 19:50:10 Fuel Generator failure (Fuel issue) Team is informed 7/19/2020 04:03 PM. ETR to be provided by them No INC409101 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 7/19/2020 7:07 19:44:44 Fuel Generator failure (Fuel issue) Team is informed 7/19/2020 02:05 PM. ETR to be provided by them No INC409188 HAIDN005 GABEL Nord ZTE 2G+3G+LTE B Talkpool 7/19/2020 14:54 12:17:20 Power Generator failure (Water Pump Issue) Water pump faulty on site , ETR to be provide by TP Team No INC409188 HDN011 LOGE Nord ZTE 2G+3G+LTE A Talkpool 7/19/2020 17:13 9:58:20 Dependent Affected by the power issue at the main site Attached to HDN005 No INC409396 HDC268 DESARMES Artibonite Ericsson 2G+3G+LTE A Talkpool 7/19/2020 17:22 9:49:20 Power Generator failure (Indeterminate) Talkpool is not managing his team to reach the site No INC409396 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 7/19/2020 17:22 9:49:20 Dependent Affected by the power issue at the main site Attached to HDC268 No INC409396 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 7/19/2020 17:22 9:49:20 Dependent Affected by the power issue at the main site Attached to HDC268 No INC409318 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 7/19/2020 17:50 9:22:11 Power Power Failure (Indeterminate) The team cannot reach the site because the river is in flood. Next update to share when available No INC409281 HDC156 BASSIN_MANGNAN Artibonite Ericsson 2G D Talkpool 7/19/2020 19:30 7:40:52 Power Generator failure (Indeterminate) Access issue, follow up is ongoing with site inspector. No INC409281 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/19/2020 19:30 7:40:52 Dependent Affected by the power issue at the main site Attached to HDC156 No INC409281 HDC177 DECLIN MONTACA Artibonite Ericsson 2G D Talkpool 7/19/2020 19:30 7:40:52 Dependent Affected by the power issue at the main site Attached to HDC156 #N/A INC409281 HDC153 MORNE_LACRETE Artibonite Ericsson 2G D Talkpool 7/19/2020 19:30 7:40:52 Dependent Affected by the power issue at the main site Attached to HDC156 No INC409281 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 7/19/2020 19:30 7:40:52 Dependent Affected by the power issue at the main site Attached to HDC156 No INC409281 HDC164 LABRANLE Artibonite Ericsson 2G D Talkpool 7/19/2020 19:30 7:40:52 Dependent Affected by the power issue at the main site Attached to HDC156 No INC409281 HDC162 BIVAC Artibonite Ericsson 2G D Talkpool 7/19/2020 19:30 7:40:52 Dependent Affected by the power issue at the main site Attached to HDC156 No INC409281 HDC175 DAVI Artibonite Ericsson 2G D Talkpool 7/19/2020 19:30 7:40:52 Dependent Affected by the power issue at the main site Attached to HDC156 No INC409281 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 7/19/2020 19:30 7:40:52 Dependent Affected by the power issue at the main site Attached to HDC156 No INC409281 HDC121 POSTE_COUTANT Artibonite Ericsson 2G D Talkpool 7/19/2020 19:30 7:40:52 Dependent Affected by the power issue at the main site Attached to HDC156 No INC409299 HDC261 DESDUNES Artibonite Ericsson 2G B Talkpool 7/19/2020 21:03 6:08:20 Power Generator failure (Indeterminate) Talkpool team refuse go to the site due to unsafe area. No INC409299 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 7/19/2020 21:03 6:08:20 Dependent Affected by the power issue at the main site Attached to HDC261 No INC409299 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 7/19/2020 21:03 6:08:20 Dependent Affected by the power issue at the main site Attached to HDC261 No INC409299 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 7/19/2020 21:03 6:08:20 Dependent Affected by the power issue at the main site Attached to HDC261 No INC409372 HDN214 DONDON Nord Ericsson 2G C Talkpool 7/19/2020 23:34 3:37:02 Power Generator failure (Indeterminate) Talkpool is not managing his team to reach the site No INC409372 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 7/19/2020 23:34 3:37:02 Dependent Affected by the power issue at the main site Attached to HDN214 No INC409372 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G+LTE A Talkpool 7/19/2020 23:34 3:37:01 Dependent Affected by the power issue at the main site Attached to HDN214 No INC409370 HDC236 MEDE Centre Ericsson 2G C Talkpool 7/19/2020 23:40 3:31:20 Power Generator failure (Indeterminate) Radiator Faulty and need to be replaced No INC409371 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 7/19/2020 23:41 3:30:20 Power Generator failure (Indeterminate) Talkpool is not managing his team to reach the site No INC409416 HDS278 KAY FEJIS Sud Ericsson 2G D Talkpool 7/20/2020 0:26 2:46:12 Power Power Failure (Indeterminate) Site located in a red zone. ETA: 07:20h No INC409416 HDS197 MADAME LOUIS Sud Ericsson 2G D Talkpool 7/20/2020 0:26 2:46:12 Dependent Affected by Fuel issue at the main site Affected by HDS278. No INC409417 HAIDC022 MORNE_BEL_AIR Artibonite Huawei 2G+3G B Talkpool 7/20/2020 0:25 2:45:38 Power Generator failure (Indeterminate) Team has been dispatched.ETA 4:30 AM No INC409418 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/20/2020 0:30 2:41:20 Power Generator failure (Indeterminate) Site will back on air with commercial power No INC409418 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/20/2020 0:30 2:41:20 Dependent Affected by the power issue at the main site Attached to HDN153 No INC409376 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/20/2020 1:33 1:38:47 Power Power Failure (Indeterminate) Portable genset is out of fuel. Next update to share when available No INC409381 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 7/20/2020 1:45 1:26:42 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 04:30h No INC409374 HAIDO539 ROUTE NATIONALE#1 DAMIEN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/20/2020 1:50 1:01:44 Power Generator failure (Indeterminate) Unsafe area. Team will reach the site on 7/20/2020 at 6:30 AM No INC409356 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 7/20/2020 2:14 0:58:27 Transmission Affected by the Transmission issue at the main site Faulty RAU on HGA001 must be replaced. No INC409356 HGA040 CARREFOUR_MOUSSIGNAC Nippes Ericsson 2G D Talkpool 7/20/2020 2:14 0:58:27 Transmission Affected by the Transmission issue at the main site Faulty RAU on HGA001 must be replaced. No INC409356 HGA002 MIRAGOANE Nippes Ericsson 2G A Talkpool 7/20/2020 2:14 0:58:27 Transmission Affected by the Transmission issue at the main site Faulty RAU on HGA001 must be replaced. No INC409356 HGA020 GROS_TROU Nippes Ericsson 2G D Talkpool 7/20/2020 2:14 0:58:27 Transmission Affected by the Transmission issue at the main site Faulty RAU on HGA001 must be replaced. No INC409356 HGA027 SAINTE_BELAIRE Nippes Ericsson 2G D Talkpool 7/20/2020 2:14 0:58:27 Transmission Affected by the Transmission issue at the main site Faulty RAU on HGA001 must be replaced. No INC409337 HAIDO623 THOR_3 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/20/2020 1:57 0:55:17 Power Generator failure (Magnetic pickup failure) Faulty Magnetic pickup. Follow up is ongoing No INC409391 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 7/20/2020 2:25 0:47:28 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided No INC409393 HAIGA127 NACHET Grande-Anse ZTE 2G D Talkpool 7/20/2020 2:25 0:47:27 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided No INC409393 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 7/20/2020 2:25 0:47:27 Dependent Affected by the power issue at the main site Affected by HAIGA127. No INC409425 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/20/2020 2:25 0:46:20 Power Generator failure (Indeterminate) Team has been dispatched.ETA not yet provided No INC409426 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/20/2020 2:34 0:37:20 Power Generator failure (Indeterminate) Team has been dispatched.ETA not yet provided No INC409422 COW028 SONAPI_COW_II Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/20/2020 2:46 0:05:27 Power Generator failure (Indeterminate) No access at night. Team will reach the site at 6:30 AM #N/A ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jul 20 02:24:13 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 20 Jul 2020 08:24:13 +0000 Subject: [Rantt] NOC hourly report at 4:00 AM. Message-ID: Hello All, Received the NOC hourly report done at 4:00 AM. Sites off air by Class Class A B C D Total Total 10 6 12 35 63 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 41 3 2 0 44 ZTE 12 11 4 0 12 Huawei 7 7 6 0 7 Network 60 21 12 0 63 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 35 3 0 3 22 63 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 343:10:23 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 249:20:23 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 122:50:44 Power Power Failure (Solar System failure) The solar system has broken down due to bad weather in the region. The site should be back on the air with solar energy. INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 72:10:03 Power Generator Failure (Engine broken) Talkpool Break down the genset , ETR to be provide by them INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 61:24:24 Power Generator Failure (Injection pump failure) Fuel injector and Priming pump issue. ETR to be provided INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 54:52:01 Power Generator failure (Water Pump Issue) water pump faulty ,a new one has been replaced but it also faulty INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/18/2020 6:06 46:02:44 Power Power Failure (Solar System failure) Bad weather in the region. Site will get back once the solar batteries are fully charged INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 41:54:56 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 39:59:44 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC408555 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 14:09 37:43:05 Power Generator Failure (Starter battery failure) Starter battery faulty on site , new spare requested for replacement INC408786 HDS267 GRAND KAY ABRAHAM Nippes Ericsson 2G D O&M FUEL 7/18/2020 14:34 37:34:44 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/19/2020 at 7:50 AM. ETR to be provided. INC408786 HGA036 BANDACHITA Nippes Ericsson 2G D O&M FUEL 7/18/2020 14:34 37:34:44 Dependent Affected by Fuel issue at the main site Affected by HDS267. INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 32:46:26 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC408325 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/17/2020 13:42 29:05:10 Transmission Transmission (RAU failure) Faulty RAU .Spare requested. INC409112 HAIGA149 PELIGRIN Grande-Anse ZTE 2G+3G C Talkpool 7/19/2020 4:26 23:41:54 Power Power Failure (Indeterminate) Head cylinder leak, more update will be share once available. INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 21:14:19 Power Generator failure (Head Cylinder failure) Faulty head cylinder, more update will be share once available. INC409045 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 7/19/2020 7:02 20:51:44 Fuel Generator failure (Fuel issue) Team is informed 7/19/2020 04:03 PM. ETR to be provided by them INC409101 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 7/19/2020 7:07 20:46:18 Fuel Generator failure (Fuel issue) Team is informed 7/19/2020 02:05 PM. ETR to be provided by them INC409188 HAIDN005 GABEL Nord ZTE 2G+3G+LTE B Talkpool 7/19/2020 14:54 12:58:23 Power Generator failure (Water Pump Issue) Water pump faulty on site , ETR to be provide by TP Team INC409188 HDN011 LOGE Nord ZTE 2G+3G+LTE A Talkpool 7/19/2020 17:13 10:39:23 Dependent Affected by the power issue at the main site Attached to HDN005 INC409396 HDC268 DESARMES Artibonite Ericsson 2G+3G+LTE A Talkpool 7/19/2020 17:22 10:30:23 Power Generator failure (Indeterminate) Talkpool is not managing his team to reach the site INC409396 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 7/19/2020 17:22 10:30:23 Dependent Affected by the power issue at the main site Attached to HDC268 INC409396 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 7/19/2020 17:22 10:30:23 Dependent Affected by the power issue at the main site Attached to HDC268 INC409318 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 7/19/2020 17:50 10:18:19 Power Power Failure (Indeterminate) The team cannot reach the site because the river is in flood. Next update to share when available INC409281 HDC156 BASSIN_MANGNAN Artibonite Ericsson 2G D Talkpool 7/19/2020 19:30 8:21:55 Power Generator failure (Indeterminate) Access issue, follow up is ongoing with site inspector. INC409281 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/19/2020 19:30 8:21:55 Dependent Affected by the power issue at the main site Attached to HDC156 INC409281 HDC177 DECLIN MONTACA Artibonite Ericsson 2G D Talkpool 7/19/2020 19:30 8:21:55 Dependent Affected by the power issue at the main site Attached to HDC156 INC409281 HDC153 MORNE_LACRETE Artibonite Ericsson 2G D Talkpool 7/19/2020 19:30 8:21:55 Dependent Affected by the power issue at the main site Attached to HDC156 INC409281 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 7/19/2020 19:30 8:21:55 Dependent Affected by the power issue at the main site Attached to HDC156 INC409281 HDC164 LABRANLE Artibonite Ericsson 2G D Talkpool 7/19/2020 19:30 8:21:55 Dependent Affected by the power issue at the main site Attached to HDC156 INC409281 HDC162 BIVAC Artibonite Ericsson 2G D Talkpool 7/19/2020 19:30 8:21:55 Dependent Affected by the power issue at the main site Attached to HDC156 INC409281 HDC175 DAVI Artibonite Ericsson 2G D Talkpool 7/19/2020 19:30 8:21:55 Dependent Affected by the power issue at the main site Attached to HDC156 INC409281 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 7/19/2020 19:30 8:21:55 Dependent Affected by the power issue at the main site Attached to HDC156 INC409281 HDC121 POSTE_COUTANT Artibonite Ericsson 2G D Talkpool 7/19/2020 19:30 8:21:55 Dependent Affected by the power issue at the main site Attached to HDC156 INC409299 HDC261 DESDUNES Artibonite Ericsson 2G B Talkpool 7/19/2020 21:03 6:49:23 Power Generator failure (Indeterminate) Talkpool team refuse go to the site due to unsafe area. INC409299 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 7/19/2020 21:03 6:49:23 Dependent Affected by the power issue at the main site Attached to HDC261 INC409299 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 7/19/2020 21:03 6:49:23 Dependent Affected by the power issue at the main site Attached to HDC261 INC409299 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 7/19/2020 21:03 6:49:23 Dependent Affected by the power issue at the main site Attached to HDC261 INC409372 HDN214 DONDON Nord Ericsson 2G C Talkpool 7/19/2020 23:34 4:18:05 Power Generator failure (Indeterminate) Talkpool is not managing his team to reach the site INC409372 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 7/19/2020 23:34 4:18:05 Dependent Affected by the power issue at the main site Attached to HDN214 INC409372 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G+LTE A Talkpool 7/19/2020 23:34 4:18:04 Dependent Affected by the power issue at the main site Attached to HDN214 INC409370 HDC236 MEDE Centre Ericsson 2G C Talkpool 7/19/2020 23:40 4:12:23 Power Generator failure (Indeterminate) Radiator Faulty and need to be replaced INC409371 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 7/19/2020 23:41 4:11:23 Power Generator failure (Indeterminate) Talkpool is not managing his team to reach the site INC409416 HDS278 KAY FEJIS Sud Ericsson 2G D Talkpool 7/20/2020 0:26 3:42:20 Power Power Failure (Indeterminate) Site located in a red zone. ETA: 07:20h INC409416 HDS197 MADAME LOUIS Sud Ericsson 2G D Talkpool 7/20/2020 0:26 3:42:20 Dependent Affected by Fuel issue at the main site Affected by HDS278. INC409417 HAIDC022 MORNE_BEL_AIR Artibonite Huawei 2G+3G B Talkpool 7/20/2020 0:25 3:26:41 Power Generator failure (Indeterminate) Team has been dispatched.ETA 4:30 AM INC409418 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/20/2020 0:30 3:22:23 Power Generator failure (Indeterminate) Site will back on air with commercial power INC409418 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/20/2020 0:30 3:22:23 Dependent Affected by the power issue at the main site Attached to HDN153 INC409376 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/20/2020 1:33 2:34:55 Power Power Failure (Indeterminate) Portable genset is out of fuel. Next update to share when available INC409381 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 7/20/2020 1:45 2:22:50 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 04:30h INC409374 HAIDO539 ROUTE NATIONALE#1 DAMIEN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/20/2020 1:50 2:03:18 Power Generator failure (Indeterminate) Unsafe area. Team will reach the site on 7/20/2020 at 6:30 AM INC409337 HAIDO623 THOR_3 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/20/2020 1:57 1:56:51 Power Generator failure (Magnetic pickup failure) Faulty Magnetic pickup. Follow up is ongoing INC409391 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 7/20/2020 2:25 1:43:36 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC409393 HAIGA127 NACHET Grande-Anse ZTE 2G D Talkpool 7/20/2020 2:25 1:43:35 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC409393 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 7/20/2020 2:25 1:43:35 Dependent Affected by the power issue at the main site Affected by HAIGA127. INC409425 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/20/2020 2:25 1:27:23 Power Generator failure (Indeterminate) Portable genset is out of fuel , ETR to be provide by Talkpool Team INC409426 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/20/2020 2:34 1:18:23 Power Generator failure (Indeterminate) Team has been dispatched .ETA 6:20 AM INC409435 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 7/20/2020 3:10 0:58:22 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC409433 HDC355 SIGUERITE Centre Ericsson 2G D Talkpool 7/20/2020 3:02 0:49:57 Power Generator failure (Indeterminate) Team has been dispatched .ETA not yet provided INC409398 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/20/2020 3:06 0:46:01 Power Generator failure (Indeterminate) Team has been dispatched .ETA not yet provided INC409398 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/20/2020 3:06 0:46:01 Dependent Affected by the power issue at the main site Attached to HDC033 INC409441 HDO264 BONREPOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/20/2020 3:25 0:28:09 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 6:30 INC409442 HDO188 PELERIN_11 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/20/2020 3:42 0:11:36 Power Generator failure (Indeterminate) Team has been dispatched. ETA will be shared soon ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jul 20 05:57:53 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 20 Jul 2020 11:57:53 +0000 Subject: [Rantt] NOC SITES REPORT updated for this July 20th, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this July 20th, 2020 till 7:00 AM > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 347:06:11 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 253:16:11 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 126:30:11 Power Power Failure (Solar System failure) The solar system has broken down due to bad weather in the region. The site should be back on the air with solar energy. INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 76:06:11 Power Generator Failure (Engine broken) Talkpool Break down the genset , ETR to be provide by them INC408325 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/17/2020 13:42 66:06:11 Transmission Transmission (RAU failure) Faulty RAU .Spare requested. INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 65:04:11 Power Generator Failure (Injection pump failure) 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Fuel injector and Priming pump issue. ETR to be provided INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 58:48:11 Power Generator failure (Water Pump Issue) water pump faulty ,a new one has been replaced but it also faulty INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/18/2020 6:06 49:42:11 Power Power Failure (Solar System failure) Bad weather in the region. Site will get back once the solar batteries are fully charged INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 45:49:11 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 43:39:11 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC408555 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 14:09 41:39:11 Power Generator Failure (Starter battery failure) Starter battery faulty on site , new spare requested for replacement INC408786 HDS267 GRAND KAY ABRAHAM Nippes Ericsson 2G D O&M FUEL 7/18/2020 14:34 41:14:11 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/19/2020 at 7:50 AM. ETR to be provided. INC408786 HGA036 BANDACHITA Nippes Ericsson 2G D O&M FUEL 7/18/2020 14:34 41:14:11 Dependent Affected by Fuel issue at the main site Affected by HDS267. INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 36:26:11 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409112 HAIGA149 PELIGRIN Grande-Anse ZTE 2G+3G C Talkpool 7/19/2020 4:26 27:22:11 Power Power Failure (Indeterminate) Head cylinder leak, more update will be share once available. INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 24:54:11 Power Generator failure (Head Cylinder failure) Faulty head cylinder, more update will be share once available. INC409045 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 7/19/2020 7:02 24:46:11 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/19/2020 at 04:03 PM. ETR to be provided by them INC409101 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 7/19/2020 7:07 24:41:11 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/19/2020 at 02:05 PM. ETR to be provided by them INC409188 HAIDN005 GABEL Nord ZTE 2G+3G+LTE B Talkpool 7/19/2020 14:54 16:54:11 Power Generator failure (Water Pump Issue) Water pump faulty on site , ETR to be provide by TP Team INC409188 HDN011 LOGE Nord ZTE 2G+3G+LTE A Talkpool 7/19/2020 17:13 14:35:11 Dependent Affected by the power issue at the main site Attached to HDN005 INC409396 HDC268 DESARMES Artibonite Ericsson 2G+3G+LTE A Talkpool 7/19/2020 17:22 14:26:11 Power Generator failure (Indeterminate) Team is waiting access. INC409396 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 7/19/2020 17:22 14:26:11 Dependent Affected by the power issue at the main site Attached to HDC268 INC409396 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 7/19/2020 17:22 14:26:11 Dependent Affected by the power issue at the main site Attached to HDC268 INC409318 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 7/19/2020 17:50 13:58:11 Power Power Failure (Indeterminate) The team cannot reach the site because the river is in flood. Next update to share when available INC409281 HDC156 BASSIN_MANGNAN Artibonite Ericsson 2G D Talkpool 7/19/2020 19:30 12:18:11 Power Generator failure (Indeterminate) Access issue, follow up is ongoing with site inspector. INC409281 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/19/2020 19:30 12:18:11 Dependent Affected by the power issue at the main site Attached to HDC156 INC409281 HDC177 DECLIN MONTACA Artibonite Ericsson 2G D Talkpool 7/19/2020 19:30 12:18:11 Dependent Affected by the power issue at the main site Attached to HDC156 INC409281 HDC153 MORNE_LACRETE Artibonite Ericsson 2G D Talkpool 7/19/2020 19:30 12:18:11 Dependent Affected by the power issue at the main site Attached to HDC156 INC409281 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 7/19/2020 19:30 12:18:11 Dependent Affected by the power issue at the main site Attached to HDC156 INC409281 HDC164 LABRANLE Artibonite Ericsson 2G D Talkpool 7/19/2020 19:30 12:18:11 Dependent Affected by the power issue at the main site Attached to HDC156 INC409281 HDC162 BIVAC Artibonite Ericsson 2G D Talkpool 7/19/2020 19:30 12:18:11 Dependent Affected by the power issue at the main site Attached to HDC156 INC409281 HDC175 DAVI Artibonite Ericsson 2G D Talkpool 7/19/2020 19:30 12:18:11 Dependent Affected by the power issue at the main site Attached to HDC156 INC409281 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 7/19/2020 19:30 12:18:11 Dependent Affected by the power issue at the main site Attached to HDC156 INC409281 HDC121 POSTE_COUTANT Artibonite Ericsson 2G D Talkpool 7/19/2020 19:30 12:18:11 Dependent Affected by the power issue at the main site Attached to HDC156 INC409299 HDC261 DESDUNES Artibonite Ericsson 2G B Talkpool 7/19/2020 21:03 10:45:11 Power Generator failure (Indeterminate) Talkpool team refuse go to the site due to unsafe area.ETA 7:10 AM INC409299 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 7/19/2020 21:03 10:45:11 Dependent Affected by the power issue at the main site Attached to HDC261 INC409299 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 7/19/2020 21:03 10:45:11 Dependent Affected by the power issue at the main site Attached to HDC261 INC409299 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 7/19/2020 21:03 10:45:11 Dependent Affected by the power issue at the main site Attached to HDC261 INC409372 HDN214 DONDON Nord Ericsson 2G C Talkpool 7/19/2020 23:34 8:14:11 Power Generator failure (Indeterminate) Talkpool is not managing his team to reach the site INC409372 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 7/19/2020 23:34 8:14:11 Dependent Affected by the power issue at the main site Attached to HDN214 INC409372 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G+LTE A Talkpool 7/19/2020 23:34 8:14:11 Dependent Affected by the power issue at the main site Attached to HDN214 INC409370 HDC236 MEDE Centre Ericsson 2G C Talkpool 7/19/2020 23:40 8:08:11 Power Generator failure (Indeterminate) Radiator Faulty and need to be replaced INC409371 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 7/19/2020 23:41 8:07:11 Power Generator failure (Indeterminate) Talkpool is not managing his team to reach the site INC409416 HDS278 KAY FEJIS Sud Ericsson 2G D Talkpool 7/20/2020 0:26 7:22:11 Power Power Failure (Indeterminate) Site located in a red zone. ETA: 07:20h INC409416 HDS197 MADAME LOUIS Sud Ericsson 2G D Talkpool 7/20/2020 0:26 7:22:11 Dependent Affected by Fuel issue at the main site Affected by HDS278. INC409418 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/20/2020 0:30 7:18:11 Power Generator failure (Indeterminate) Site will back on air with commercial power INC409418 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/20/2020 0:30 7:18:11 Dependent Affected by the power issue at the main site Attached to HDN153 INC409376 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/20/2020 1:33 6:15:11 Power Power Failure (Indeterminate) Portable genset is out of fuel. Next update to share when available INC409374 HAIDO539 ROUTE NATIONALE#1 DAMIEN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/20/2020 1:50 5:58:11 Power Generator failure (Indeterminate) The team is working on HDO264, will reach the site when finished INC409337 HAIDO623 THOR_3 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/20/2020 1:57 5:51:11 Power Generator failure (Magnetic pickup failure) Faulty Magnetic pickup. Follow up is ongoing INC409391 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 7/20/2020 2:25 5:23:11 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC409425 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/20/2020 2:25 5:23:11 Power Generator failure (Indeterminate) Portable genset is out of fuel , ETR to be provide by Talkpool Team INC409399 HDC255 BOUDET Artibonite Ericsson 3G A Talkpool 7/20/2020 2:54 4:54:11 Power Generator failure (Indeterminate) Team has been dispatched.ETA 7:30 AM INC409433 HDC355 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/20/2020 3:02 4:46:11 Power Generator failure (Indeterminate) Team cannot provide update for this site INC409398 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/20/2020 3:06 4:42:11 Power Generator failure (Indeterminate) Talkpool is not managing his team to reach the site INC409398 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/20/2020 3:06 4:42:11 Dependent Affected by the power issue at the main site Attached to HDC033 INC409435 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 7/20/2020 3:10 4:38:11 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 07:50h INC409438 HDC101 SAINTILUS Artibonite Huawei 2G+3G+LTE B Talkpool 7/20/2020 3:22 4:26:11 Power Generator failure (Indeterminate) Team is waiting access. INC409445 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE A Talkpool 7/20/2020 3:57 3:51:11 Power Generator failure (Indeterminate) Team has been dispatched.ETA 8:00 AM INC409444 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 7/20/2020 4:46 3:02:11 Power Generator failure (Indeterminate) Team has been dispatched.ETA 8:00 AM INC409444 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 7/20/2020 4:46 3:02:11 Dependent Affected by the power issue at the main site Attached to HDC280 INC409446 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/20/2020 4:52 2:56:11 Power Power Failure (Indeterminate) Portable genset is out of fuel. Next update to share when available INC409446 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/20/2020 4:52 2:56:11 Dependent Affected by the power issue at the main site Affected by HAIDS277. INC409451 HDO335 PALMA Ouest Ericsson 2G D Talkpool 7/20/2020 5:38 2:10:11 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 08:25h INC409448 HAIDO456 JUVENAT_5 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/20/2020 5:47 2:01:11 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 7:15 AM INC409448 HAIDO113 CANAPE-JUVENAT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/20/2020 5:47 2:01:11 Dependent Affected by the power issue at the main site Affected by HDO456 INC409431 HDO597 THOMASSIN32 IMP. MICHEL Port-au-Prince Huawei 2G+3G C O&M Fuel 7/20/2020 5:49 1:59:11 Fuel Generator failure (Indeterminate) Fuel team is informed since 7/20/2020 at 6:19 AM. ETR will be provided by them INC409431 HDO105 TARA's Port-au-Prince Huawei 2G+3G+LTE C O&M Fuel 7/20/2020 5:49 1:59:11 Dependent Affected by the fuel issue at the main site Affected by HDO597 INC409431 HDO643 TARA's 2 Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 7/20/2020 5:49 1:59:11 Dependent Affected by the fuel issue at the main site Affected by HDO597 INC409509 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/20/2020 6:34 1:14:11 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC409042 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/20/2020 6:46 1:02:11 Power Power Failure (Solar System failure) Site will back on air with (Solar System) INC409042 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/20/2020 6:46 1:02:11 Dependent Affected by the power issue at the main site Attached to HDC318 Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 894:20:24 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 768:23:24 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 73:40:24 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting sector A in 1800 band. Spare part needed INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 70:44:24 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC408544 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/17/2020 22:26 57:20:24 RBS RBS Fault (RUS failure) RUS01B3 faulty , spare needed for replacement INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 49:44:24 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 49:44:24 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408451 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 49:44:24 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408550 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 49:44:24 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC407901 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/18/2020 6:02 49:44:24 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408954 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/18/2020 20:20 35:26:24 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare needed for replacement INC409028 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 2G B Talkpool 7/19/2020 1:40 30:06:24 RBS RBS Fault (DXU failure) DXU Faulty , spare needed for replacement INC409304 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G A Talkpool 7/19/2020 16:14 15:32:24 RBS RBS Fault (Indeterminate) Talkpool is not managing his team to reach the site INC409370 HDC231 NARANG Centre Ericsson 2G D Talkpool 7/19/2020 23:40 8:06:24 Power Affected by the power issue at the main site Affected by HDC236 INC409399 HDC255 BOUDET Artibonite Ericsson 3G A Talkpool 7/20/2020 2:54 4:52:24 Power Generator failure (Indeterminate) Team has been dispatched.ETA 7:30 AM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC409215 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/19/2020 17:38 7/19/2020 19:37 1:59:00 4:00:00 Compliant Power Generator failure (Indeterminate) Commercial Power switched OFF OK Site is UP with commercial power source INC409238 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/19/2020 16:46 7/19/2020 19:58 3:12:00 4:00:00 Compliant Power Generator failure (Indeterminate) Portable genset is out of fuel OK Fuel added INC409320 HDC362 RTE_CAYAHANDE Centre Ericsson 2G D Talkpool 7/19/2020 18:02 7/19/2020 20:15 2:13:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site up. More information is expected from team INC409263 HDN229 BOIS_DE_LANCE Nord Ericsson 2G D Talkpool 7/19/2020 18:26 7/19/2020 21:19 2:53:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate OK Site up. More information is expected from team INC409327 HDC370 COLLADERE Centre Ericsson 2G B Talkpool 7/19/2020 19:22 7/19/2020 21:37 2:15:00 4:00:00 Compliant Power Generator failure (Indeterminate) Starter battery issue, OK Restarted with another battery INC409349 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 7/19/2020 21:06 7/19/2020 22:15 1:09:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Back on air without intervention INC409349 HGA042 BRAND Nippes Ericsson 2G D Talkpool 7/19/2020 21:06 7/19/2020 22:15 1:09:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS265. Cascaded Back on air with the main site INC409179 HGA049 SAINTE_CROIX Nippes Ericsson 2G D Talkpool 7/19/2020 13:38 7/19/2020 22:20 8:42:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Power failure Fuel Delivery Delay Fuel added and genset restarted by power team INC409293 HAIDS206 MORNE_SICARD Sud ZTE 2G+3G C Talkpool 7/19/2020 19:46 7/19/2020 22:32 2:46:00 4:00:00 Compliant Power Generator Failure (Fuel Hose failure) Fuel hose failure OK Fuel hose has been repaired and 1 gallon of oil added INC409293 HAIDS230 LA_PORTE Sud ZTE 2G+3G C Talkpool 7/19/2020 19:46 7/19/2020 22:32 2:46:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDS206. Cascaded Back on air with the main site INC409356 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 7/19/2020 21:34 7/19/2020 23:00 1:26:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by transmission on HGA001. Cascaded Cold restart performed on the RAU at HGA001. INC409356 HGA020 GROS_TROU Nippes Ericsson 2G D Talkpool 7/19/2020 21:34 7/19/2020 23:00 1:26:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by transmission on HGA001. Cascaded Cold restart performed on the RAU at HGA001. INC409356 HGA027 SAINTE_BELAIRE Nippes Ericsson 2G D Talkpool 7/19/2020 21:34 7/19/2020 23:00 1:26:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by transmission on HGA001. Cascaded Cold restart performed on the RAU at HGA001. INC409356 HGA002 MIRAGOANE Nippes Ericsson 2G A Talkpool 7/19/2020 21:34 7/19/2020 23:00 1:26:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by transmission on HGA001. Cascaded Cold restart performed on the RAU at HGA001. INC409356 HGA007 REYNOLDS Nippes Ericsson 2G D Talkpool 7/19/2020 21:34 7/19/2020 23:00 1:26:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by transmission on HGA001. Cascaded Cold restart performed on the RAU at HGA001. INC409356 HGA004 ST_MICHEL_DU_SUD Nippes Ericsson 2G B Talkpool 7/19/2020 21:34 7/19/2020 23:00 1:26:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by transmission on HGA001. Cascaded Cold restart performed on the RAU at HGA001. INC409356 HGA008 PAILLANT Nippes Ericsson 2G D Talkpool 7/19/2020 21:34 7/19/2020 23:00 1:26:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by transmission on HGA001. Cascaded Cold restart performed on the RAU at HGA001. INC409356 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 3G C Talkpool 7/19/2020 21:34 7/19/2020 23:00 1:26:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by transmission on HGA001. Cascaded Cold restart performed on the RAU at HGA001. INC409405 HDO559 RUE _LAMY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/19/2020 22:07 7/19/2020 23:40 1:33:00 4:00:00 Compliant Power Generator failure (Undervoltage) Undervoltage due to starter battery faulty OK Genset restarted with another battery INC408483 HDC211 MIREBALAIS Centre Ericsson 3G A Digicel 7/18/2020 11:15 7/19/2020 23:44 36:29:00 4:00:00 Not Compliant Transmission Transmission(Router issue) RSP Faulty Need to be justified Site up. More information is expected from team INC408483 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G+LTE A Digicel 7/18/2020 11:15 7/19/2020 23:44 36:29:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Attached to HDC211 Cascaded Site back on air with the main site INC408483 HDC201 MONT_CARMEL Centre Ericsson 3G A Digicel 7/18/2020 11:15 7/19/2020 23:44 36:29:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Attached to HDC211 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Cascaded Site back on air with the main site INC409337 HAIDO623 THOR_3 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/19/2020 22:58 7/20/2020 0:19 1:21:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC406602 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/14/2020 14:18 7/20/2020 0:40 130:22:00 4:00:00 Not Compliant Power Generator Failure (Engine Knocking ) Engine knocking Spare A new genset has been installed INC394627 HAIDO137 DELMAS_2 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/15/2020 23:51 7/20/2020 1:24 97:33:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site is UP with commercial power source INC409361 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 7/19/2020 22:06 7/20/2020 1:55 3:49:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Faulty rear seal OK 1.5 gallon of oil added and genset restarted INC409426 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/20/2020 2:34 7/20/2020 3:47 1:13:00 4:00:00 Compliant Power Generator failure (Indeterminate) 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Indeterminate OK Site up. More information is expected from team INC409417 HAIDC022 MORNE_BEL_AIR Artibonite Huawei 2G+3G B Talkpool 7/20/2020 0:25 7/20/2020 3:56 3:31:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site up. More information is expected from team INC409356 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 7/20/2020 2:14 7/20/2020 4:23 2:09:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site LTU failure on HGA001. Cascaded LTU has been reset INC409356 HGA040 CARREFOUR_MOUSSIGNAC Nippes Ericsson 2G D Talkpool 7/20/2020 2:14 7/20/2020 4:23 2:09:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site LTU failure on HGA001. Cascaded LTU has been reset INC409356 HGA002 MIRAGOANE Nippes Ericsson 2G A Talkpool 7/20/2020 2:14 7/20/2020 4:23 2:09:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site LTU failure on HGA001. Cascaded LTU has been reset INC409356 HGA020 GROS_TROU Nippes Ericsson 2G D Talkpool 7/20/2020 2:14 7/20/2020 4:23 2:09:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site LTU failure on HGA001. Cascaded LTU has been reset INC409356 HGA027 SAINTE_BELAIRE Nippes Ericsson 2G D Talkpool 7/20/2020 2:14 7/20/2020 4:23 2:09:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site LTU failure on HGA001. Cascaded LTU has been reset INC409442 HDO188 PELERIN_11 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/20/2020 3:42 7/20/2020 5:26 1:44:00 4:00:00 Compliant Power Generator failure(Emergency Stop Button Pressed ) Emergency Stop Button Pressed OK Reset alarm and genset restarted INC409393 HAIGA127 NACHET Grande-Anse ZTE 2G D Talkpool 7/20/2020 2:25 7/20/2020 6:26 4:01:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution details still pending from the contractor INC409393 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 7/20/2020 2:25 7/20/2020 6:26 4:01:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HAIGA127. Cascaded Back on air with the main site INC409400 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/20/2020 3:34 7/20/2020 6:40 3:06:00 4:00:00 Compliant Power Power Failure (Indeterminate) Portable genset is out of fuel OK Fuel added and genset restarted INC409441 HDO264 BONREPOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/20/2020 3:25 7/20/2020 6:42 3:17:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC409381 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 7/20/2020 6:41 7/20/2020 6:53 0:12:00 4:00:00 Compliant Power Power Failure (Indeterminate) Team is on site Need to be justified RCA and resolution details still pending from the contractor INC409381 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Talkpool 7/20/2020 6:41 7/20/2020 6:53 0:12:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDS128. Cascaded Back on air with the main site Cells Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC409356 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 7/19/2020 21:34 7/19/2020 23:00 1:26:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by transmission on HGA001. Cascaded Cold restart performed on the RAU at HGA001. INC409356 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 7/19/2020 21:34 7/19/2020 23:00 1:26:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by transmission on HGA001. Cascaded Cold restart performed on the RAU at HGA001. INC409356 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G C Talkpool 7/19/2020 21:34 7/19/2020 23:00 1:26:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by transmission on HGA001. Cascaded Cold restart performed on the RAU at HGA001. INC409356 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 7/20/2020 2:14 7/20/2020 4:23 2:09:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site LTU failure on HGA001. Cascaded LTU has been reset INC409356 HGA004 ST_MICHEL_DU_SUD Nippes Ericsson 2G B Talkpool 7/20/2020 2:14 7/20/2020 4:23 2:09:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site LTU failure on HGA001. Cascaded LTU has been reset Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Name: image005.png Type: image/png Size: 178 bytes Desc: image005.png URL: From JeanRosebert.Dorcely at digicelgroup.com Mon Jul 20 06:39:22 2020 From: JeanRosebert.Dorcely at digicelgroup.com (Jean Rosebert Dorcely) Date: Mon, 20 Jul 2020 12:39:22 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM In-Reply-To: References: Message-ID: Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 7 6 10 20 43 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 24 2 0 0 25 ZTE 11 10 5 0 11 Huawei 7 7 6 0 7 Network 42 19 11 0 43 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 26 4 0 3 10 43 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 347:53:17 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 254:03:17 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 127:17:17 Power Power Failure (Solar System failure) The solar system has broken down due to bad weather in the region. The site should be back on the air with solar energy. INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 76:53:17 Power Generator Failure (Engine broken) 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Talkpool Break down the genset , ETR to be provide by them INC408325 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/17/2020 13:42 66:53:17 Transmission Transmission (RAU failure) Faulty RAU .Spare requested. INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 65:51:17 Power Generator Failure (Injection pump failure) Fuel injector and Priming pump issue. ETR to be provided INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 59:35:17 Power Generator failure (Water Pump Issue) water pump faulty ,a new one has been replaced but it also faulty INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/18/2020 6:06 50:29:17 Power Power Failure (Solar System failure) Bad weather in the region. Site will get back once the solar batteries are fully charged INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 46:36:17 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 44:26:17 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC408555 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 14:09 42:26:17 Power Generator Failure (Starter battery failure) Starter battery faulty on site , new spare requested for replacement INC408786 HDS267 GRAND KAY ABRAHAM Nippes Ericsson 2G D O&M FUEL 7/18/2020 14:34 42:01:17 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/19/2020 at 7:50 AM. ETR to be provided. INC408786 HGA036 BANDACHITA Nippes Ericsson 2G D O&M FUEL 7/18/2020 14:34 42:01:17 Dependent Affected by Fuel issue at the main site Affected by HDS267. INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 37:13:17 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409112 HAIGA149 PELIGRIN Grande-Anse ZTE 2G+3G C Talkpool 7/19/2020 4:26 28:09:17 Power Power Failure (Indeterminate) Head cylinder leak, more update will be share once available. INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 25:41:17 Power Generator failure (Head Cylinder failure) Faulty head cylinder, more update will be share once available. INC409045 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 7/19/2020 7:02 25:33:17 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/19/2020 at 04:03 PM. ETR to be provided by them INC409101 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 7/19/2020 7:07 25:28:17 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/19/2020 at 02:05 PM. ETR to be provided by them INC409188 HAIDN005 GABEL Nord ZTE 2G+3G+LTE B Talkpool 7/19/2020 14:54 17:41:17 Power Generator failure (Water Pump Issue) Water pump faulty on site , ETR to be provide by TP Team INC409188 HDN011 LOGE Nord ZTE 2G+3G+LTE A Talkpool 7/19/2020 17:13 15:22:17 Dependent Affected by the power issue at the main site Attached to HDN005 INC409318 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 7/19/2020 17:50 14:45:17 Power Power Failure (Indeterminate) Team is on the way to reach the site, ETA 8:15AM. INC409299 HDC261 DESDUNES Artibonite Ericsson 2G B Talkpool 7/19/2020 21:03 11:32:17 Power Generator failure (Indeterminate) Talkpool team refuse go to the site due to unsafe area.ETA 8:30 AM INC409299 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 7/19/2020 21:03 11:32:17 Dependent Affected by the power issue at the main site Attached to HDC261 INC409299 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 7/19/2020 21:03 11:32:17 Dependent Affected by the power issue at the main site Attached to HDC261 INC409299 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 7/19/2020 21:03 11:32:17 Dependent Affected by the power issue at the main site Attached to HDC261 INC409337 HAIDO623 THOR_3 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/20/2020 1:57 6:38:17 Power Generator failure (Magnetic pickup failure) Faulty Magnetic pickup. Follow up is ongoing INC409425 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/20/2020 2:25 6:10:17 Power Generator failure (Indeterminate) Portable genset is out of fuel , ETR to be provide by Talkpool Team INC409391 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 7/20/2020 2:25 6:10:17 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC409433 HDC355 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/20/2020 3:02 5:33:17 Power Generator failure (Indeterminate) Team is informed ,New update is expected INC409398 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/20/2020 3:06 5:29:17 Power Generator failure (Indeterminate) Talkpool is not managing his team to reach the site INC409398 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/20/2020 3:06 5:29:17 Dependent Affected by the power issue at the main site Attached to HDC033 INC409435 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 7/20/2020 3:10 5:25:17 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 07:50AM expired, more update is expected from team. INC409438 HDC101 SAINTILUS Artibonite Huawei 2G+3G+LTE B Talkpool 7/20/2020 3:22 5:13:17 Power Generator failure (Indeterminate) Team is informed , ETA 9:15AM INC409445 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE A Talkpool 7/20/2020 3:57 4:38:17 Power Generator failure (Indeterminate) ETA expired , new ETA to be provide INC409444 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 7/20/2020 4:46 3:49:17 Power Generator failure (Indeterminate) ETA expired , new ETA to be provide INC409444 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 7/20/2020 4:46 3:49:17 Dependent Affected by the power issue at the main site Attached to HDC280 INC409446 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/20/2020 4:52 3:43:17 Power Power Failure (Indeterminate) Portable genset is out of fuel. Next update to share when available INC409446 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/20/2020 4:52 3:43:17 Dependent Affected by the power issue at the main site Affected by HAIDS277. INC409451 HDO335 PALMA Ouest Ericsson 2G D Talkpool 7/20/2020 5:38 2:57:17 Power Power Failure (Indeterminate) Team has been dispatched. New update is expected INC409431 HDO597 THOMASSIN32 IMP. MICHEL Port-au-Prince Huawei 2G+3G C O&M Fuel 7/20/2020 5:49 2:46:17 Fuel Generator failure (Indeterminate) Fuel team is informed since 7/20/2020 at 6:19 AM. ETR will be provided by them INC409431 HDO105 TARA's Port-au-Prince Huawei 2G+3G+LTE C O&M Fuel 7/20/2020 5:49 2:46:17 Dependent Affected by the fuel issue at the main site Affected by HDO597 INC409431 HDO643 TARA's 2 Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 7/20/2020 5:49 2:46:17 Dependent Affected by the fuel issue at the main site Affected by HDO597 INC409509 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/20/2020 6:34 2:01:17 Power Power Failure (Indeterminate) Team has been informed. ETA 10:00AM. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 174 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 10377 bytes Desc: image003.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jul 20 09:13:14 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 20 Jul 2020 15:13:14 +0000 Subject: [Rantt] Huawei--MW_ HAIDO100 as Connectivity b/w BBU and RTN is not stable since 09:40am In-Reply-To: References: Message-ID: David, As discussed, please send a team to check the issue mentioned below. NOC Team From: Muhammad Adrees Sent: Monday, July 20, 2020 10:12 AM To: Haiti Noc ; Jean Arleff Israel Chery Cc: Eng Teck Ng ; Francois Boyer ; Jean Arleff Israel Chery ; Jean-Marc Castera ; Derrick Rowe ; Luigi Roy ; Ruthza Laleau Fils ; Hai_Tech_RFPO ; Ziad El Maalouf ; Hai_Tech_Transmission ; Jean Arleff Israel Chery ; Ruthza Laleau Fils Subject: RE: Huawei--MW_ HAIDO100 as Connectivity b/w BBU and RTN is not stable since 09:40am Hi NOC, Can u please dispatch team for HAIDO100 as Connectivity b/w BBU and RTN is not stable since 09:40am thanks [cid:image001.png at 01D65E86.BB1BD3C0] Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Muhammad Adrees Sent: Monday, July 20, 2020 9:31 AM To: Haiti Noc >; Jean Arleff Israel Chery > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: Huawei--MW_ NE HAIDO505 router NE is not ping//// up Hi NOC, HAIDO505 is back up. based on stats power issue was reported at site HAIDO505 thanks [cid:image003.png at 01D65E86.BB1BD3C0] Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Muhammad Adrees Sent: Monday, July 20, 2020 8:44 AM To: Haiti Noc >; Jean Arleff Israel Chery > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: Huawei--MW_ NE HAIDO505 router NE is not ping Hi NOC, Can u please confirm if power issue as HAIDO505 router NE is not ping. thanks Note : currently all connected sites are up with secondary path we need to restore HAIDO505_GNE in order to reduce congestion. [cid:image004.png at 01D65E86.BB1BD3C0] Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Muhammad Adrees Sent: Saturday, July 18, 2020 7:11 PM To: Haiti Noc >; Jean Arleff Israel Chery > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: Huawei--MW_ NE HAIDO658 router NE is not ping Hi NOC, Can u please confirm if power issue as HAIDO658 router NE is not ping. thanks [cid:image001.png at 01D65D36.A5787380] Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Muhammad Adrees Sent: Friday, July 17, 2020 12:11 PM To: Haiti Noc >; Jean Arleff Israel Chery > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: Huawei--MW_ NE HAIDO246 reported down Hi NOC, Can u Please confirm again RTN_NE at HAIDO246 site reported down. thanks Note : currently all connected sites are up with secondary path expected HAIDO246. we need to restore HAIDO246_NE's in order to reduce congestion. [cid:image003.png at 01D65D36.A5787380] Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Muhammad Adrees Sent: Wednesday, July 15, 2020 10:41 AM To: Haiti Noc >; Jean Arleff Israel Chery > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: Huawei--MW_ RTN to router connectivity at HAIDO541 site reported down Hi NOC, Can u Please confirm again RTN to router connectivity at HAIDO541 site reported down. thanks Note : currently all connected sites are up with secondary path we need to restore HAIDO541_GNE in order to reduce congestion. [cid:image004.png at 01D65D36.A5787380] Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Muhammad Adrees Sent: Monday, July 13, 2020 1:25 PM To: Haiti Noc >; Jean Arleff Israel Chery > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: HAIDC621 GNE_ fail connection reported down B/W Router and RTN//// restored Hi NOC, Be informed that HAIDO621 NE is restored now. based on stats power issue reported on site HAIDO621. Thanks [cid:image005.png at 01D65D36.A5787380] Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Muhammad Adrees Sent: Monday, July 13, 2020 12:24 PM To: Haiti Noc >; Jean Arleff Israel Chery > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: HAIDC621 GNE_ fail connection reported down B/W Router and RTN Hi NOC, Please check HAIDC621 GNE_ fail connection reported down B/W Router and RTN. Thanks Note : currently all connected sites are up with secondary path we need to restore HAIDO621_GNE in order to reduce congestion. [cid:image006.png at 01D65D36.A5787380] Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Muhammad Adrees Sent: Monday, July 13, 2020 11:06 AM To: Haiti Noc >; Jean Arleff Israel Chery > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: HAIDC109 router Node as GNE connect fail issue was reported 07/12/2020 20:43:09 to 7/13/2020 00:00:18 Hi NOC, Please check at site HAIDC109 router Node as GNE connect fail issue was reported 07/12/2020 20:43:09 to 7/13/2020 00:00:18 . thanks [cid:image007.png at 01D65D36.A5787380] Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Muhammad Adrees Sent: Friday, July 10, 2020 10:52 PM To: Haiti Noc >; Jean Arleff Israel Chery > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: Huawei HAIDC101 site power is not stable Hi NOC, Can u please confirm ad HAIDC101 site power is not stable. Thanks [cid:image008.png at 01D65D36.A5787380] Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Muhammad Adrees Sent: Friday, July 10, 2020 4:24 PM To: Haiti Noc >; Jean Arleff Israel Chery > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: Huawei HAIDO063 CONFIRMATION REQUIRED /// up Hi NOC, Be informed that HAIDO63 ROUTER connection reported up and now start taking traffic, please put under monitoring accordingly. thanks [cid:image009.png at 01D65D36.A5787380] Thanks & BR, Muhammad Adrees +50948742787 ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 31052 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 64635 bytes Desc: image002.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Name: image012.png Type: image/png Size: 9561 bytes Desc: image012.png URL: From Haiti.Noc at digicelgroup.com Mon Jul 20 09:15:35 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 20 Jul 2020 15:15:35 +0000 Subject: [Rantt] Huawei--MW_ HAIDO100 as Connectivity b/w BBU and RTN is not stable since 09:40am In-Reply-To: References: Message-ID: TAS263024 From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Monday, July 20, 2020 11:13 AM To: David Cielo Vielot ; Jithin J Singh (jithin.j.singh at talkpool.com) ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' Cc: Eng Teck Ng ; Francois Boyer ; Jean Arleff Israel Chery ; Jean-Marc Castera ; Derrick Rowe ; Luigi Roy ; Ruthza Laleau Fils ; Hai_Tech_RFPO ; Ziad El Maalouf ; Hai_Tech_Transmission ; Jean Arleff Israel Chery ; Ruthza Laleau Fils ; Muhammad Adrees ; Haiti Noc ; Jean Arleff Israel Chery Subject: RE: Huawei--MW_ HAIDO100 as Connectivity b/w BBU and RTN is not stable since 09:40am David, As discussed, please send a team to check the issue mentioned below. NOC Team From: Muhammad Adrees > Sent: Monday, July 20, 2020 10:12 AM To: Haiti Noc >; Jean Arleff Israel Chery > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: Huawei--MW_ HAIDO100 as Connectivity b/w BBU and RTN is not stable since 09:40am Hi NOC, Can u please dispatch team for HAIDO100 as Connectivity b/w BBU and RTN is not stable since 09:40am thanks [cid:image001.png at 01D65E87.10A9D5D0] Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Muhammad Adrees Sent: Monday, July 20, 2020 9:31 AM To: Haiti Noc >; Jean Arleff Israel Chery > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: Huawei--MW_ NE HAIDO505 router NE is not ping//// up Hi NOC, HAIDO505 is back up. based on stats power issue was reported at site HAIDO505 thanks [cid:image003.png at 01D65E87.10A9D5D0] Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Muhammad Adrees Sent: Monday, July 20, 2020 8:44 AM To: Haiti Noc >; Jean Arleff Israel Chery > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: Huawei--MW_ NE HAIDO505 router NE is not ping Hi NOC, Can u please confirm if power issue as HAIDO505 router NE is not ping. thanks Note : currently all connected sites are up with secondary path we need to restore HAIDO505_GNE in order to reduce congestion. [cid:image004.png at 01D65E87.10A9D5D0] Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Muhammad Adrees Sent: Saturday, July 18, 2020 7:11 PM To: Haiti Noc >; Jean Arleff Israel Chery > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: Huawei--MW_ NE HAIDO658 router NE is not ping Hi NOC, Can u please confirm if power issue as HAIDO658 router NE is not ping. thanks [cid:image001.png at 01D65D36.A5787380] Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Muhammad Adrees Sent: Friday, July 17, 2020 12:11 PM To: Haiti Noc >; Jean Arleff Israel Chery > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: Huawei--MW_ NE HAIDO246 reported down Hi NOC, Can u Please confirm again RTN_NE at HAIDO246 site reported down. thanks Note : currently all connected sites are up with secondary path expected HAIDO246. we need to restore HAIDO246_NE's in order to reduce congestion. [cid:image003.png at 01D65D36.A5787380] Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Muhammad Adrees Sent: Wednesday, July 15, 2020 10:41 AM To: Haiti Noc >; Jean Arleff Israel Chery > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: Huawei--MW_ RTN to router connectivity at HAIDO541 site reported down Hi NOC, Can u Please confirm again RTN to router connectivity at HAIDO541 site reported down. thanks Note : currently all connected sites are up with secondary path we need to restore HAIDO541_GNE in order to reduce congestion. [cid:image004.png at 01D65D36.A5787380] Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Muhammad Adrees Sent: Monday, July 13, 2020 1:25 PM To: Haiti Noc >; Jean Arleff Israel Chery > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: HAIDC621 GNE_ fail connection reported down B/W Router and RTN//// restored Hi NOC, Be informed that HAIDO621 NE is restored now. based on stats power issue reported on site HAIDO621. Thanks [cid:image005.png at 01D65D36.A5787380] Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Muhammad Adrees Sent: Monday, July 13, 2020 12:24 PM To: Haiti Noc >; Jean Arleff Israel Chery > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: HAIDC621 GNE_ fail connection reported down B/W Router and RTN Hi NOC, Please check HAIDC621 GNE_ fail connection reported down B/W Router and RTN. Thanks Note : currently all connected sites are up with secondary path we need to restore HAIDO621_GNE in order to reduce congestion. [cid:image006.png at 01D65D36.A5787380] Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Muhammad Adrees Sent: Monday, July 13, 2020 11:06 AM To: Haiti Noc >; Jean Arleff Israel Chery > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: HAIDC109 router Node as GNE connect fail issue was reported 07/12/2020 20:43:09 to 7/13/2020 00:00:18 Hi NOC, Please check at site HAIDC109 router Node as GNE connect fail issue was reported 07/12/2020 20:43:09 to 7/13/2020 00:00:18 . thanks [cid:image007.png at 01D65D36.A5787380] Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Muhammad Adrees Sent: Friday, July 10, 2020 10:52 PM To: Haiti Noc >; Jean Arleff Israel Chery > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: Huawei HAIDC101 site power is not stable Hi NOC, Can u please confirm ad HAIDC101 site power is not stable. Thanks [cid:image008.png at 01D65D36.A5787380] Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Muhammad Adrees Sent: Friday, July 10, 2020 4:24 PM To: Haiti Noc >; Jean Arleff Israel Chery > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: Huawei HAIDO063 CONFIRMATION REQUIRED /// up Hi NOC, Be informed that HAIDO63 ROUTER connection reported up and now start taking traffic, please put under monitoring accordingly. thanks [cid:image009.png at 01D65D36.A5787380] Thanks & BR, Muhammad Adrees +50948742787 ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 31052 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 64635 bytes Desc: image002.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Name: image012.png Type: image/png Size: 9561 bytes Desc: image012.png URL: From Haiti.Noc at digicelgroup.com Mon Jul 20 09:27:45 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 20 Jul 2020 15:27:45 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 17 10 14 31 72 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 41 7 0 0 43 ZTE 19 19 11 0 19 Huawei 10 10 9 0 10 Network 70 36 20 0 72 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 7 0 3 38 72 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404542 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 7/5/2020 20:42 350:39:06 Transmission Transmission (Indeterminate) Link is expected to be re-routed by Digicel TX. Next update will be shared soon INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 256:49:06 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 130:03:06 Power Power Failure (Solar System failure) The solar system failed due to bad weather in the region. The site should be back on the air with solar energy. INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 79:39:06 Power Generator Failure (Engine broken) 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Talkpool Break down the genset , ETR to be provide by them INC408325 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/17/2020 13:42 69:39:06 Transmission Transmission (RAU failure) Faulty RAU .Spare requested. INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 68:37:06 Power Generator Failure (Injection pump failure) Fuel injector and Priming pump issue. ETR to be provided INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 62:21:06 Power Generator failure (Water Pump Issue) water pump faulty ,a new one has been replaced but it also faulty INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 49:22:06 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 47:12:06 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC408555 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 14:09 45:12:06 Power Generator Failure (Starter battery failure) Starter battery faulty on site , new spare requested for replacement INC408786 HDS267 GRAND KAY ABRAHAM Nippes Ericsson 2G D O&M FUEL 7/18/2020 14:34 44:47:06 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/19/2020 at 7:50 AM. ETR to be provided. INC408786 HGA036 BANDACHITA Nippes Ericsson 2G D O&M FUEL 7/18/2020 14:34 44:47:06 Dependent Affected by Fuel issue at the main site Affected by HDS267. INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 39:59:06 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409112 HAIGA149 PELIGRIN Grande-Anse ZTE 2G+3G C Talkpool 7/19/2020 4:26 30:55:06 Power Power Failure (Indeterminate) Head cylinder leak, more update will be share once available. INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 28:27:06 Power Generator failure (Head Cylinder failure) Faulty head cylinder, more update will be share once available. INC409045 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 7/19/2020 7:02 28:19:06 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/19/2020 at 04:03 PM. ETR to be provided by them INC409101 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 7/19/2020 7:07 28:14:06 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/19/2020 at 02:05 PM. ETR to be provided by them INC409188 HAIDN005 GABEL Nord ZTE 2G+3G+LTE B Talkpool 7/19/2020 14:54 20:27:06 Power Generator failure (Water Pump Issue) Water pump faulty on site , ETR to be provide by TP Team INC409188 HDN011 LOGE Nord ZTE 2G+3G+LTE A Talkpool 7/19/2020 17:13 18:08:06 Dependent Affected by the power issue at the main site Attached to HDN005 INC409337 HAIDO623 THOR_3 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/20/2020 1:57 9:24:06 Power Generator failure (Magnetic pickup failure) Faulty Magnetic pickup. Follow up is ongoing INC409425 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/20/2020 2:25 8:56:06 Power Generator failure (Indeterminate) Portable genset is out of fuel , ETR to be provide by Talkpool Team INC409391 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 7/20/2020 2:25 8:56:06 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC409433 HDC355 GRESSEAU/CABOBION Artibonite Ericsson 2G+3G D Talkpool 7/20/2020 3:02 8:19:06 Power Generator failure (Indeterminate) Team cannot reach due to road is blocked reported by TP Team INC409435 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 7/20/2020 3:10 8:11:06 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/20/2020 at 8:55 AM. ETR to be provided. INC409451 HDO335 PALMA Ouest Ericsson 2G D Talkpool 7/20/2020 5:38 5:43:06 Power Power Failure (Indeterminate) Team is working on site. INC409431 HDO597 THOMASSIN32 IMP. MICHEL Port-au-Prince Huawei 2G+3G C O&M Fuel 7/20/2020 5:49 5:32:06 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/20/2020 at 6:19 AM. ETR will be provided by them INC409431 HDO105 TARA's Port-au-Prince Huawei 2G+3G+LTE C O&M Fuel 7/20/2020 5:49 5:32:06 Dependent Affected by the fuel issue at the main site Affected by HDO597 INC409431 HDO643 TARA's 2 Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 7/20/2020 5:49 5:32:06 Dependent Affected by the fuel issue at the main site Affected by HDO597 INC409457 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/20/2020 6:46 4:35:06 Power Generator failure (Indeterminate) Team is working on the site INC409526 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G D Talkpool 7/20/2020 7:20 4:01:06 Power Generator failure (Indeterminate) Portable genset is out of fuel , ETR to be provide by Talkpool Team INC409381 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 7/20/2020 7:56 3:25:06 Power Power Failure (Indeterminate) Electric pump faulty, more update will be share once available. INC409546 HAIDO210 MAHOTIERE_79 Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 7/20/2020 8:24 2:57:06 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/20/2020 at 10:02 AM. ETR to be provided by them INC409546 HAIDO604 MAHOTIERE 75 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/20/2020 8:24 2:57:06 Dependent Affected by the fuel issue at the main site Affected by HDO210 INC409546 HAIDO561 WANEY93_PROLONGE Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/20/2020 8:24 2:57:06 Dependent Affected by the fuel issue at the main site Affected by HDO210 INC409546 HAIDO533 WANEY_93 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/20/2020 8:24 2:57:06 Dependent Affected by the fuel issue at the main site Affected by HDO210 INC409546 HAIDO553 ST_ROCK_DIQUINI_63 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/20/2020 8:24 2:57:06 Dependent Affected by the fuel issue at the main site Affected by HDO210 INC409546 HAIDO108 BROCHETTE_99 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/20/2020 8:24 2:57:06 Dependent Affected by the fuel issue at the main site Affected by HDO210 INC409546 HAIDO514 JERUSALEM Port-au-Prince ZTE 2G+3G A Talkpool 7/20/2020 8:24 2:57:06 Dependent Affected by the fuel issue at the main site Affected by HDO210 INC409546 HAIDO216 RIVIERE_FROIDE Port-au-Prince ZTE 2G+3G A Talkpool 7/20/2020 8:24 2:57:06 Dependent Affected by the fuel issue at the main site Affected by HDO210 INC409546 HAIDO284 MAHOTIERE_81_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/20/2020 8:24 2:57:06 Dependent Affected by the fuel issue at the main site Affected by HDO210 INC409565 HDO100 BOIS_VERNA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/20/2020 8:24 2:57:06 Power Generator failure (Indeterminate) Team is working on the site. INC409406 HAIDS271 BOUSQUET Sud ZTE 2G+3G C O&M FUEL 7/20/2020 8:57 2:24:06 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/20/2020 at 9:15 AM. ETR to be provided. INC409399 HDC255 BOUDET Artibonite Ericsson 2G+3G A Talkpool 7/20/2020 9:20 2:01:06 Power Generator failure (Indeterminate) Water mixed into oil , Team on site to fix the issue INC409399 HDC305 GILBERT Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 2:01:06 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC294 RAVINE_A_COULEUVRE Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 2:01:06 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 2:01:06 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC262 JEAN_DENIS Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 2:01:06 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 2:01:06 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC256 JOHANISSE Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 2:01:06 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC297 DJAKAMAN Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 2:01:06 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC303 TI DESDUNES Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 2:01:06 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC292 MARELOUISE Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 2:01:06 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 2:01:06 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 2:01:06 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC260 DESSALINES Artibonite Ericsson 2G+3G A Talkpool 7/20/2020 9:20 2:01:06 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC296 BOIS_MARIE Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 2:01:06 Dependent Affected by the power issue at the main site [https://remedy/arsys/resources/images/arrow-down-white.gif] Attached to HDC255 INC409399 HDC312 BERTRAND DES PLATIONS Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 2:01:06 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 2:01:06 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 2:01:06 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 2:01:06 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC263 PONT_SONDE Artibonite Ericsson 2G+3G B Talkpool 7/20/2020 9:20 2:01:06 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 2:01:06 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 2:01:06 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC274 ESTERE Artibonite Ericsson 2G+3G C Talkpool 7/20/2020 9:20 2:01:06 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC310 QUATRE_VILLES Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 2:01:06 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 2:01:06 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC220 MAISSADE Centre Ericsson 3G B Talkpool 7/20/2020 9:20 2:01:06 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC261 DESDUNES Artibonite Ericsson 2G B Talkpool 7/20/2020 9:20 2:01:06 Dependent Affected by the power issue at the main site Attached to HDC255 INC409570 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/20/2020 10:06 1:15:06 Power Power Failure (Indeterminate) Team is aware, ETA 12:10PM. INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C Talkpool 7/20/2020 10:26 0:55:06 Power Power Failure (Indeterminate) Team has been informed, ETA 12:50PM. INC409584 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/20/2020 10:37 0:44:06 Power Generator failure (Indeterminate) Team has been dispatched. ETA 12:20 PM INC409584 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/20/2020 10:37 0:44:06 Dependent Affected by the power issue at the main site Affected by HDO592 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 174 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 181 bytes Desc: image003.png URL: From Haiti.Noc at digicelgroup.com Mon Jul 20 09:49:29 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 20 Jul 2020 15:49:29 +0000 Subject: [Rantt] HDS221 || ICT || SERVICE DOWN In-Reply-To: References: Message-ID: David/Jithin, Please send a team to check the ICT at HDS221. TAS263114 NOC Team From: Ludjy-Sankara Dieux Sent: Monday, July 20, 2020 11:04 AM To: Hai_NOC Cc: HAI_BSE ; Hai_Business_p2p_Support ; Louisy Nosly Subject: HDS221 || ICT || SERVICE DOWN Hi Noc, Could you please help us to send TP to check the ICT equipement at HDS221. Reference : INC409590 [cid:image002.png at 01D65E8B.CC50F0D0] Regards, [cid:image003.jpg at 01D3045E.BF316A40] Ludjy-Sankara Dieux ICT Digicel Business 151, Angle Avenue Jean Paul II et Impasse Duverger Port-au-Prince Haiti +509 4836-6431 | digicelgroup.com ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 1525 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 2390 bytes Desc: image003.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jul 20 09:55:01 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 20 Jul 2020 15:55:01 +0000 Subject: [Rantt] HDN026 || ICT || SERVICE DOWN In-Reply-To: References: Message-ID: Jithin/David, Please send a to check the ICT below. TAS263038 NOC Team From: Ludjy-Sankara Dieux Sent: Monday, July 20, 2020 11:43 AM To: Hai_NOC Cc: HAI_BSE ; Hai_Business_p2p_Support ; Louisy Nosly Subject: HDN026 || ICT || SERVICE DOWN Hi Noc, Could you please help us to send TP to check the ICT equipement at HDN026. Reference : INC409591 [cid:image001.png at 01D65E8C.97AABDB0] Regards, [cid:image003.jpg at 01D3045E.BF316A40] Ludjy-Sankara Dieux ICT Digicel Business 151, Angle Avenue Jean Paul II et Impasse Duverger Port-au-Prince Haiti +509 4836-6431 | digicelgroup.com ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 2175 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 2390 bytes Desc: image002.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jul 20 10:38:34 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 20 Jul 2020 16:38:34 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 PM) In-Reply-To: References: Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 13-Jun-20 898:59:14 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 773:02:14 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 78:19:14 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting sector A in 1800 band. Spare part needed INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 75:23:14 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC408544 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/17/2020 22:26 61:59:14 RBS RBS Fault (RUS failure) RUS01B3 faulty , spare needed for replacement INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 54:23:14 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 54:23:14 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408550 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 54:23:14 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC407901 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/18/2020 6:02 54:23:14 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408954 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/18/2020 20:20 40:05:14 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare needed for replacement INC409028 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 2G B Talkpool 7/19/2020 1:40 34:45:14 RBS RBS Fault (DXU failure) DXU Faulty , spare needed for replacement INC409547 HDN229 BOIS_DE_LANCE Nord Ericsson 2G D Talkpool 7/20/2020 8:15 4:10:14 RBS RBS Fault (DTRU failure) DTRU faulty. Spare need to be replaced. ETR to be provided INC409292 HDN227 MORNE_JOSUE Nord Ericsson 2G C Talkpool 7/20/2020 8:42 3:43:14 RBS RBS Fault (Indeterminate) Team is waiting for access. INC409042 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/20/2020 9:00 3:25:14 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC409499 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/20/2020 9:00 3:25:14 RBS RBS Fault (Indeterminate) Team has been dispatched. ETA 2:45 PM INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 2:58:14 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409604 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 7/20/2020 9:50 2:35:14 Power Power Failure (Indeterminate) Talkpool cannot provided any update for the site INC409529 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/20/2020 10:00 2:25:14 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408168 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 7/20/2020 10:00 2:25:14 RBS RBS Fault (RRU failure) RRUS12B5 faulty. Spare need to be replaced. INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/20/2020 10:30 1:55:14 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Sectors will be back on air when the batteries get charged with solar energy Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jul 20 10:56:03 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 20 Jul 2020 16:56:03 +0000 Subject: [Rantt] Huawei--MW_ HAIDO100 as Connectivity b/w BBU and RTN is not stable since 09:40am In-Reply-To: References: Message-ID: Hello Adrees, Can you please check now, NOC Team From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Monday, July 20, 2020 11:13 AM To: David Cielo Vielot ; Jithin J Singh (jithin.j.singh at talkpool.com) ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' Cc: Eng Teck Ng ; Francois Boyer ; Jean Arleff Israel Chery ; Jean-Marc Castera ; Derrick Rowe ; Luigi Roy ; Ruthza Laleau Fils ; Hai_Tech_RFPO ; Ziad El Maalouf ; Hai_Tech_Transmission ; Jean Arleff Israel Chery ; Ruthza Laleau Fils ; Muhammad Adrees ; Haiti Noc ; Jean Arleff Israel Chery Subject: RE: Huawei--MW_ HAIDO100 as Connectivity b/w BBU and RTN is not stable since 09:40am David, As discussed, please send a team to check the issue mentioned below. NOC Team From: Muhammad Adrees > Sent: Monday, July 20, 2020 10:12 AM To: Haiti Noc >; Jean Arleff Israel Chery > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: Huawei--MW_ HAIDO100 as Connectivity b/w BBU and RTN is not stable since 09:40am Hi NOC, Can u please dispatch team for HAIDO100 as Connectivity b/w BBU and RTN is not stable since 09:40am thanks [cid:image001.png at 01D65E95.18FB0390] Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Muhammad Adrees Sent: Monday, July 20, 2020 9:31 AM To: Haiti Noc >; Jean Arleff Israel Chery > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: Huawei--MW_ NE HAIDO505 router NE is not ping//// up Hi NOC, HAIDO505 is back up. based on stats power issue was reported at site HAIDO505 thanks [cid:image003.png at 01D65E95.18FB0390] Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Muhammad Adrees Sent: Monday, July 20, 2020 8:44 AM To: Haiti Noc >; Jean Arleff Israel Chery > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: Huawei--MW_ NE HAIDO505 router NE is not ping Hi NOC, Can u please confirm if power issue as HAIDO505 router NE is not ping. thanks Note : currently all connected sites are up with secondary path we need to restore HAIDO505_GNE in order to reduce congestion. [cid:image004.png at 01D65E95.18FB0390] Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Muhammad Adrees Sent: Saturday, July 18, 2020 7:11 PM To: Haiti Noc >; Jean Arleff Israel Chery > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: Huawei--MW_ NE HAIDO658 router NE is not ping Hi NOC, Can u please confirm if power issue as HAIDO658 router NE is not ping. thanks [cid:image001.png at 01D65D36.A5787380] Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Muhammad Adrees Sent: Friday, July 17, 2020 12:11 PM To: Haiti Noc >; Jean Arleff Israel Chery > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: Huawei--MW_ NE HAIDO246 reported down Hi NOC, Can u Please confirm again RTN_NE at HAIDO246 site reported down. thanks Note : currently all connected sites are up with secondary path expected HAIDO246. we need to restore HAIDO246_NE's in order to reduce congestion. [cid:image003.png at 01D65D36.A5787380] Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Muhammad Adrees Sent: Wednesday, July 15, 2020 10:41 AM To: Haiti Noc >; Jean Arleff Israel Chery > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: Huawei--MW_ RTN to router connectivity at HAIDO541 site reported down Hi NOC, Can u Please confirm again RTN to router connectivity at HAIDO541 site reported down. thanks Note : currently all connected sites are up with secondary path we need to restore HAIDO541_GNE in order to reduce congestion. [cid:image004.png at 01D65D36.A5787380] Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Muhammad Adrees Sent: Monday, July 13, 2020 1:25 PM To: Haiti Noc >; Jean Arleff Israel Chery > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: HAIDC621 GNE_ fail connection reported down B/W Router and RTN//// restored Hi NOC, Be informed that HAIDO621 NE is restored now. based on stats power issue reported on site HAIDO621. Thanks [cid:image005.png at 01D65D36.A5787380] Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Muhammad Adrees Sent: Monday, July 13, 2020 12:24 PM To: Haiti Noc >; Jean Arleff Israel Chery > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: HAIDC621 GNE_ fail connection reported down B/W Router and RTN Hi NOC, Please check HAIDC621 GNE_ fail connection reported down B/W Router and RTN. Thanks Note : currently all connected sites are up with secondary path we need to restore HAIDO621_GNE in order to reduce congestion. [cid:image006.png at 01D65D36.A5787380] Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Muhammad Adrees Sent: Monday, July 13, 2020 11:06 AM To: Haiti Noc >; Jean Arleff Israel Chery > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: HAIDC109 router Node as GNE connect fail issue was reported 07/12/2020 20:43:09 to 7/13/2020 00:00:18 Hi NOC, Please check at site HAIDC109 router Node as GNE connect fail issue was reported 07/12/2020 20:43:09 to 7/13/2020 00:00:18 . thanks [cid:image007.png at 01D65D36.A5787380] Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Muhammad Adrees Sent: Friday, July 10, 2020 10:52 PM To: Haiti Noc >; Jean Arleff Israel Chery > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: Huawei HAIDC101 site power is not stable Hi NOC, Can u please confirm ad HAIDC101 site power is not stable. Thanks [cid:image008.png at 01D65D36.A5787380] Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Muhammad Adrees Sent: Friday, July 10, 2020 4:24 PM To: Haiti Noc >; Jean Arleff Israel Chery > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: Huawei HAIDO063 CONFIRMATION REQUIRED /// up Hi NOC, Be informed that HAIDO63 ROUTER connection reported up and now start taking traffic, please put under monitoring accordingly. thanks [cid:image009.png at 01D65D36.A5787380] Thanks & BR, Muhammad Adrees +50948742787 ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 31052 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 64635 bytes Desc: image002.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Name: image012.png Type: image/png Size: 9561 bytes Desc: image012.png URL: From Muhammad.Adrees at digicelgroup.com Mon Jul 20 11:02:20 2020 From: Muhammad.Adrees at digicelgroup.com (Muhammad Adrees) Date: Mon, 20 Jul 2020 17:02:20 +0000 Subject: [Rantt] Huawei--MW_ HAIDO100 as Connectivity b/w BBU and RTN is not stable since 09:40am In-Reply-To: References: Message-ID: Hi Jean Rosebert, Last ETH alarm reported 12:45 its under monitoring , [cid:image013.png at 01D65E96.00392A20] Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Monday, July 20, 2020 12:56 PM To: Haiti Noc ; David Cielo Vielot ; Jithin J Singh ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' Cc: Eng Teck Ng ; Francois Boyer ; Jean Arleff Israel Chery ; Jean-Marc Castera ; Derrick Rowe ; Luigi Roy ; Ruthza Laleau Fils ; Hai_Tech_RFPO ; Ziad El Maalouf ; Hai_Tech_Transmission ; Jean Arleff Israel Chery ; Ruthza Laleau Fils ; Muhammad Adrees ; Jean Arleff Israel Chery Subject: RE: Huawei--MW_ HAIDO100 as Connectivity b/w BBU and RTN is not stable since 09:40am Hello Adrees, Can you please check now, NOC Team From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Monday, July 20, 2020 11:13 AM To: David Cielo Vielot >; Jithin J Singh (jithin.j.singh at talkpool.com) >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; Jean Arleff Israel Chery >; Ruthza Laleau Fils >; Muhammad Adrees >; Haiti Noc >; Jean Arleff Israel Chery > Subject: RE: Huawei--MW_ HAIDO100 as Connectivity b/w BBU and RTN is not stable since 09:40am David, As discussed, please send a team to check the issue mentioned below. NOC Team From: Muhammad Adrees > Sent: Monday, July 20, 2020 10:12 AM To: Haiti Noc >; Jean Arleff Israel Chery > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: Huawei--MW_ HAIDO100 as Connectivity b/w BBU and RTN is not stable since 09:40am Hi NOC, Can u please dispatch team for HAIDO100 as Connectivity b/w BBU and RTN is not stable since 09:40am thanks [cid:image015.png at 01D65E96.00392A20] Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Muhammad Adrees Sent: Monday, July 20, 2020 9:31 AM To: Haiti Noc >; Jean Arleff Israel Chery > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: Huawei--MW_ NE HAIDO505 router NE is not ping//// up Hi NOC, HAIDO505 is back up. based on stats power issue was reported at site HAIDO505 thanks [cid:image016.png at 01D65E96.00392A20] Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Muhammad Adrees Sent: Monday, July 20, 2020 8:44 AM To: Haiti Noc >; Jean Arleff Israel Chery > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: Huawei--MW_ NE HAIDO505 router NE is not ping Hi NOC, Can u please confirm if power issue as HAIDO505 router NE is not ping. thanks Note : currently all connected sites are up with secondary path we need to restore HAIDO505_GNE in order to reduce congestion. [cid:image017.png at 01D65E96.00392A20] Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Muhammad Adrees Sent: Saturday, July 18, 2020 7:11 PM To: Haiti Noc >; Jean Arleff Israel Chery > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: Huawei--MW_ NE HAIDO658 router NE is not ping Hi NOC, Can u please confirm if power issue as HAIDO658 router NE is not ping. thanks [cid:image001.png at 01D65D36.A5787380] Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Muhammad Adrees Sent: Friday, July 17, 2020 12:11 PM To: Haiti Noc >; Jean Arleff Israel Chery > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: Huawei--MW_ NE HAIDO246 reported down Hi NOC, Can u Please confirm again RTN_NE at HAIDO246 site reported down. thanks Note : currently all connected sites are up with secondary path expected HAIDO246. we need to restore HAIDO246_NE's in order to reduce congestion. [cid:image003.png at 01D65D36.A5787380] Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Muhammad Adrees Sent: Wednesday, July 15, 2020 10:41 AM To: Haiti Noc >; Jean Arleff Israel Chery > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: Huawei--MW_ RTN to router connectivity at HAIDO541 site reported down Hi NOC, Can u Please confirm again RTN to router connectivity at HAIDO541 site reported down. thanks Note : currently all connected sites are up with secondary path we need to restore HAIDO541_GNE in order to reduce congestion. [cid:image004.png at 01D65D36.A5787380] Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Muhammad Adrees Sent: Monday, July 13, 2020 1:25 PM To: Haiti Noc >; Jean Arleff Israel Chery > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: HAIDC621 GNE_ fail connection reported down B/W Router and RTN//// restored Hi NOC, Be informed that HAIDO621 NE is restored now. based on stats power issue reported on site HAIDO621. Thanks [cid:image005.png at 01D65D36.A5787380] Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Muhammad Adrees Sent: Monday, July 13, 2020 12:24 PM To: Haiti Noc >; Jean Arleff Israel Chery > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: HAIDC621 GNE_ fail connection reported down B/W Router and RTN Hi NOC, Please check HAIDC621 GNE_ fail connection reported down B/W Router and RTN. Thanks Note : currently all connected sites are up with secondary path we need to restore HAIDO621_GNE in order to reduce congestion. [cid:image006.png at 01D65D36.A5787380] Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Muhammad Adrees Sent: Monday, July 13, 2020 11:06 AM To: Haiti Noc >; Jean Arleff Israel Chery > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: HAIDC109 router Node as GNE connect fail issue was reported 07/12/2020 20:43:09 to 7/13/2020 00:00:18 Hi NOC, Please check at site HAIDC109 router Node as GNE connect fail issue was reported 07/12/2020 20:43:09 to 7/13/2020 00:00:18 . thanks [cid:image007.png at 01D65D36.A5787380] Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Muhammad Adrees Sent: Friday, July 10, 2020 10:52 PM To: Haiti Noc >; Jean Arleff Israel Chery > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: Huawei HAIDC101 site power is not stable Hi NOC, Can u please confirm ad HAIDC101 site power is not stable. Thanks [cid:image008.png at 01D65D36.A5787380] Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Muhammad Adrees Sent: Friday, July 10, 2020 4:24 PM To: Haiti Noc >; Jean Arleff Israel Chery > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: Huawei HAIDO063 CONFIRMATION REQUIRED /// up Hi NOC, Be informed that HAIDO63 ROUTER connection reported up and now start taking traffic, please put under monitoring accordingly. thanks [cid:image009.png at 01D65D36.A5787380] Thanks & BR, Muhammad Adrees +50948742787 ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image013.png Type: image/png Size: 62177 bytes Desc: image013.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image014.jpg Type: image/jpeg Size: 64635 bytes Desc: image014.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Name: image021.png Type: image/png Size: 5522 bytes Desc: image021.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image022.png Type: image/png Size: 4694 bytes Desc: image022.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image023.png Type: image/png Size: 96631 bytes Desc: image023.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image024.png Type: image/png Size: 5747 bytes Desc: image024.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image025.png Type: image/png Size: 9561 bytes Desc: image025.png URL: From Haiti.Noc at digicelgroup.com Mon Jul 20 11:54:45 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 20 Jul 2020 17:54:45 +0000 Subject: [Rantt] HDN260 with power issue In-Reply-To: References: Message-ID: Jithin/David, Can you please send a team to check the issue. TAS263073 NOC Team From: Ernst Keller Wesner Faustin Sent: Monday, July 20, 2020 1:18 PM To: HAI_Tech_Noc Cc: Hai_Tech_RFPO ; Carl-Edouard Bastien ; Jean Arleff Israel Chery Subject: RE: HDN260 with power issue Hello NOC, Please, update us about HDN260, the situation is still bad there. [cid:image003.jpg at 01D65E9D.50D54980] Br, Ernst FAUSTIN From: Ernst Keller Wesner Faustin > Sent: Thursday, July 16, 2020 3:27 PM To: HAI_Tech_Noc > Cc: Hai_Tech_RFPO >; Carl-Edouard Bastien >; Jean Arleff Israel Chery > Subject: HDN260 with power issue Hello NOC, Please, send a team to check HDN260 having low Acc and high drop on all the cells and it is related to the power issue on the site. The system is under voltage. [cid:image004.jpg at 01D65E9D.50D54980] [cid:image005.png at 01D65E9D.50D54980] Br, Ernst FAUSTIN ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Name: image005.png Type: image/png Size: 29578 bytes Desc: image005.png URL: From Haiti.Noc at digicelgroup.com Mon Jul 20 12:31:43 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 20 Jul 2020 18:31:43 +0000 Subject: [Rantt] NOC hourly report at 2:00 PM Message-ID: Hell Received the NOC hourly report done at 2:00 PM Sites off air by Class Class A B C D Total Total 10 11 10 29 60 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 38 7 1 0 41 ZTE 9 9 4 0 9 Huawei 10 10 10 0 10 Network 57 26 15 0 60 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 26 3 0 2 29 60 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 259:51:36 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 133:05:36 Power Power Failure (Solar System failure) The solar system failed due to bad weather in the region. The site should be back on the air with solar energy. INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 82:41:36 Power Generator Failure (Engine broken) Talkpool Break down the genset , ETR to be provide by them INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 71:39:36 Power Generator Failure (Injection pump failure) 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Fuel injector and Priming pump issue. Spares part requested, team is waiting approval. More update will be share once available. INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 65:23:36 Power Generator failure (Water Pump Issue) water pump faulty ,a new one has been replaced but it also faulty INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 52:24:36 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 50:14:36 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC408555 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 14:09 48:14:36 Power Generator Failure (Starter battery failure) Starter battery faulty on site , new spare requested for replacement INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 43:01:36 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409112 HAIGA149 PELIGRIN Grande-Anse ZTE 2G+3G C Talkpool 7/19/2020 4:26 33:57:36 Power Power Failure (Indeterminate) Head cylinder leak, more update will be share once available. INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 31:29:36 Power Generator failure (Head Cylinder failure) Faulty head cylinder, more update will be share once available. INC409101 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 7/19/2020 7:07 31:16:36 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/19/2020 at 02:05 PM. ETR to be provided by them INC409188 HAIDN005 GABEL Nord ZTE 2G+3G+LTE B Talkpool 7/19/2020 14:54 23:29:36 Power Generator failure (Water Pump Issue) Water pump faulty on site , ETR to be provide by TP Team INC409188 HDN011 LOGE Nord ZTE 2G+3G+LTE A Talkpool 7/19/2020 17:13 21:10:36 Dependent Affected by the power issue at the main site Attached to HDN005 INC409337 HAIDO623 THOR_3 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/20/2020 1:57 12:26:36 Power Generator failure (Magnetic pickup failure) Faulty Magnetic pickup. Follow up is ongoing INC409425 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/20/2020 2:25 11:58:36 Power Generator failure (Indeterminate) Portable genset is out of fuel , ETR to be provide by Talkpool Team INC409433 HDC355 GRESSEAU/CABOBION Artibonite Ericsson 2G+3G D Talkpool 7/20/2020 3:02 11:21:36 Power Generator failure (Indeterminate) Team cannot reach due to road is blocked repported by TP Team INC409435 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 7/20/2020 3:10 11:13:36 Power Power Failure (Indeterminate) Site remains down after refueling, power team is aware ETA to be provided. INC409457 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 7/20/2020 6:46 7:37:36 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/20/2020 at 11:30 AM. ETR will be provided by them INC409526 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G D Talkpool 7/20/2020 7:20 7:03:36 Power Generator failure (Indeterminate) Portable genset is out of fuel , ETR to be provide by Talkpool Team INC409381 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 7/20/2020 7:56 6:27:36 Power Power Failure (Indeterminate) Electric pump faulty, more update will be share once available. INC409406 HAIDS271 BOUSQUET Sud ZTE 2G+3G C O&M FUEL 7/20/2020 8:57 5:26:36 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/20/2020 at 9:15 AM. ETR to be provided. INC409399 HDC255 BOUDET Artibonite Ericsson 2G+3G A Talkpool 7/20/2020 9:20 5:03:36 Power Generator failure (Indeterminate) Water mixed into oil , Team still on site to fix the issue INC409399 HDC305 GILBERT Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 5:03:36 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC294 RAVINE_A_COULEUVRE Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 5:03:36 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 5:03:36 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC262 JEAN_DENIS Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 5:03:36 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 5:03:36 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC256 JOHANISSE Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 5:03:36 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC297 DJAKAMAN Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 5:03:36 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC303 TI DESDUNES Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 5:03:36 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC292 MARELOUISE Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 5:03:36 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 5:03:36 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 5:03:36 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC260 DESSALINES Artibonite Ericsson 2G+3G A Talkpool 7/20/2020 9:20 5:03:36 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC296 BOIS_MARIE Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 5:03:36 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC312 BERTRAND DES PLATIONS Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 5:03:36 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 5:03:36 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 5:03:36 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 5:03:36 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC263 PONT_SONDE Artibonite Ericsson 2G+3G B Talkpool 7/20/2020 9:20 5:03:36 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 5:03:36 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 5:03:36 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC274 ESTERE Artibonite Ericsson 2G+3G C Talkpool 7/20/2020 9:20 5:03:36 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC310 QUATRE_VILLES Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 5:03:36 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 5:03:36 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC220 MAISSADE Centre Ericsson 3G B Talkpool 7/20/2020 9:20 5:03:36 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC261 DESDUNES Artibonite Ericsson 2G B Talkpool 7/20/2020 9:20 5:03:36 Dependent Affected by the power issue at the main site Attached to HDC255 INC409570 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/20/2020 10:06 4:17:36 Power Power Failure (Indeterminate) Engine knocking suspected, awaiting pictures to confirm. INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C Talkpool 7/20/2020 10:26 3:57:36 Power Power Failure (Indeterminate) Team cannot reach the site due road blocked. More update will be share once available. INC409584 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/20/2020 10:37 3:46:36 Power Generator failure (Indeterminate) Team is waiting for access INC409584 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/20/2020 10:37 3:46:36 Dependent Affected by the power issue at the main site Affected by HDO592 INC409708 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 7/20/2020 12:10 2:13:36 Power Power Failure (Indeterminate) Team has been informed, ETA 2:45PM. INC409710 HAIDO574 RANCH_DUVALIER_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/20/2020 12:19 2:04:36 Power Generator failure (Indeterminate) [https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif] Team is informed. ETA 2:30 PM INC409509 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/20/2020 12:22 2:01:36 Transmission Transmission (Indeterminate) No power issue found, Tx team is aware ETA to be provided. INC409650 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G+LTE A Talkpool 7/20/2020 12:54 1:29:36 Power Generator failure (Indeterminate) Team is informed , ETA 3:15PM INC409724 HAIDO159 VILLAGE_THEODORE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/20/2020 13:25 0:58:36 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC409729 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/20/2020 13:42 0:41:36 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC409729 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/20/2020 13:42 0:41:36 Dependent Affected by the power issue at the main site Affected by HDO200 INC409729 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/20/2020 13:42 0:41:36 Dependent Affected by the power issue at the main site Affected by HDO200 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.png Type: image/png Size: 174 bytes Desc: image004.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image005.png Type: image/png Size: 181 bytes Desc: image005.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image006.jpg Type: image/jpeg Size: 10377 bytes Desc: image006.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jul 20 12:37:06 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 20 Jul 2020 18:37:06 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (2:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 2:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 901:09:38 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 775:12:38 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 80:29:38 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting sector A in 1800 band. Spare part needed INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 77:33:38 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC408544 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/17/2020 22:26 64:09:38 RBS RBS Fault (RUS failure) RUS01B3 faulty , spare needed for replacement INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 56:33:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 56:33:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408550 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 56:33:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC407901 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/18/2020 6:02 56:33:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408954 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/18/2020 20:20 42:15:38 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare needed for replacement INC409028 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 2G B Talkpool 7/19/2020 1:40 36:55:38 RBS RBS Fault (DXU failure) DXU Faulty , spare needed for replacement INC409547 HDN229 BOIS_DE_LANCE Nord Ericsson 2G D Talkpool 7/20/2020 8:15 6:20:38 RBS RBS Fault (DTRU failure) DTRU faulty. Spare need to be replaced. ETR to be provided INC409042 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/20/2020 9:00 5:35:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC409499 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/20/2020 9:00 5:35:38 RBS RBS Fault (Indeterminate) Team has been dispatched.ETA 2:45 PM INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 5:08:38 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409529 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/20/2020 10:00 4:35:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408168 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 7/20/2020 10:00 4:35:38 RBS RBS Fault (RRU failure) RRUS12B5 faulty. Spare need to be replaced. INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/20/2020 10:30 4:05:38 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Sectors will be back on air when the batteries get charged with solar energy INC409650 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 2G A Talkpool 7/20/2020 12:54 1:41:38 Power Power Failure (Indeterminate) Team has been dispatched. ETA 3:15 PM INC409726 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/20/2020 13:30 1:05:38 RBS RBS Fault (Indeterminate) Team has been dispatched. ETA to be provided Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Reginald.Girot at digicelgroup.com Mon Jul 20 12:37:52 2020 From: Reginald.Girot at digicelgroup.com (Reginald Girot) Date: Mon, 20 Jul 2020 18:37:52 +0000 Subject: [Rantt] NOC hourly report at 2:00 PM In-Reply-To: References: Message-ID: Hi Noc Team, Please received update for site Down at PAP, INC409457 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 7/20/2020 6:46 7:37:36 Fuel Generator failure (Fuel issue) Site refueled 200 gal added Regards. RDG From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Monday, July 20, 2020 2:32 PM To: Haiti Noc ; 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: NOC hourly report at 2:00 PM Hell Received the NOC hourly report done at 2:00 PM Sites off air by Class Class A B C D Total Total 10 11 10 29 60 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 38 7 1 0 41 ZTE 9 9 4 0 9 Huawei 10 10 10 0 10 Network 57 26 15 0 60 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 26 3 0 2 29 60 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 259:51:36 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 133:05:36 Power Power Failure (Solar System failure) The solar system failed due to bad weather in the region. The site should be back on the air with solar energy. INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 82:41:36 Power Generator Failure (Engine broken) Talkpool Break down the genset , ETR to be provide by them INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 71:39:36 Power Generator Failure (Injection pump failure) 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Fuel injector and Priming pump issue. Spares part requested, team is waiting approval. More update will be share once available. INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 65:23:36 Power Generator failure (Water Pump Issue) water pump faulty ,a new one has been replaced but it also faulty INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 52:24:36 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 50:14:36 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC408555 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 14:09 48:14:36 Power Generator Failure (Starter battery failure) Starter battery faulty on site , new spare requested for replacement INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 43:01:36 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409112 HAIGA149 PELIGRIN Grande-Anse ZTE 2G+3G C Talkpool 7/19/2020 4:26 33:57:36 Power Power Failure (Indeterminate) Head cylinder leak, more update will be share once available. INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 31:29:36 Power Generator failure (Head Cylinder failure) Faulty head cylinder, more update will be share once available. INC409101 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 7/19/2020 7:07 31:16:36 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/19/2020 at 02:05 PM. ETR to be provided by them INC409188 HAIDN005 GABEL Nord ZTE 2G+3G+LTE B Talkpool 7/19/2020 14:54 23:29:36 Power Generator failure (Water Pump Issue) Water pump faulty on site , ETR to be provide by TP Team INC409188 HDN011 LOGE Nord ZTE 2G+3G+LTE A Talkpool 7/19/2020 17:13 21:10:36 Dependent Affected by the power issue at the main site Attached to HDN005 INC409337 HAIDO623 THOR_3 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/20/2020 1:57 12:26:36 Power Generator failure (Magnetic pickup failure) Faulty Magnetic pickup. Follow up is ongoing INC409425 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/20/2020 2:25 11:58:36 Power Generator failure (Indeterminate) Portable genset is out of fuel , ETR to be provide by Talkpool Team INC409433 HDC355 GRESSEAU/CABOBION Artibonite Ericsson 2G+3G D Talkpool 7/20/2020 3:02 11:21:36 Power Generator failure (Indeterminate) Team cannot reach due to road is blocked repported by TP Team INC409435 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 7/20/2020 3:10 11:13:36 Power Power Failure (Indeterminate) Site remains down after refueling, power team is aware ETA to be provided. INC409457 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 7/20/2020 6:46 7:37:36 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/20/2020 at 11:30 AM. ETR will be provided by them INC409526 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G D Talkpool 7/20/2020 7:20 7:03:36 Power Generator failure (Indeterminate) Portable genset is out of fuel , ETR to be provide by Talkpool Team INC409381 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 7/20/2020 7:56 6:27:36 Power Power Failure (Indeterminate) Electric pump faulty, more update will be share once available. INC409406 HAIDS271 BOUSQUET Sud ZTE 2G+3G C O&M FUEL 7/20/2020 8:57 5:26:36 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/20/2020 at 9:15 AM. ETR to be provided. INC409399 HDC255 BOUDET Artibonite Ericsson 2G+3G A Talkpool 7/20/2020 9:20 5:03:36 Power Generator failure (Indeterminate) Water mixed into oil , Team still on site to fix the issue INC409399 HDC305 GILBERT Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 5:03:36 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC294 RAVINE_A_COULEUVRE Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 5:03:36 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 5:03:36 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC262 JEAN_DENIS Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 5:03:36 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 5:03:36 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC256 JOHANISSE Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 5:03:36 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC297 DJAKAMAN Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 5:03:36 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC303 TI DESDUNES Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 5:03:36 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC292 MARELOUISE Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 5:03:36 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 5:03:36 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 5:03:36 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC260 DESSALINES Artibonite Ericsson 2G+3G A Talkpool 7/20/2020 9:20 5:03:36 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC296 BOIS_MARIE Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 5:03:36 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC312 BERTRAND DES PLATIONS Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 5:03:36 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 5:03:36 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 5:03:36 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 5:03:36 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC263 PONT_SONDE Artibonite Ericsson 2G+3G B Talkpool 7/20/2020 9:20 5:03:36 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 5:03:36 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 5:03:36 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC274 ESTERE Artibonite Ericsson 2G+3G C Talkpool 7/20/2020 9:20 5:03:36 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC310 QUATRE_VILLES Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 5:03:36 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 5:03:36 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC220 MAISSADE Centre Ericsson 3G B Talkpool 7/20/2020 9:20 5:03:36 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC261 DESDUNES Artibonite Ericsson 2G B Talkpool 7/20/2020 9:20 5:03:36 Dependent Affected by the power issue at the main site Attached to HDC255 INC409570 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/20/2020 10:06 4:17:36 Power Power Failure (Indeterminate) Engine knocking suspected, awaiting pictures to confirm. INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C Talkpool 7/20/2020 10:26 3:57:36 Power Power Failure (Indeterminate) Team cannot reach the site due road blocked. More update will be share once available. INC409584 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/20/2020 10:37 3:46:36 Power Generator failure (Indeterminate) Team is waiting for access INC409584 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/20/2020 10:37 3:46:36 Dependent Affected by the power issue at the main site Affected by HDO592 INC409708 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 7/20/2020 12:10 2:13:36 Power Power Failure (Indeterminate) Team has been informed, ETA 2:45PM. INC409710 HAIDO574 RANCH_DUVALIER_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/20/2020 12:19 2:04:36 Power Generator failure (Indeterminate) [https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif] Team is informed. ETA 2:30 PM INC409509 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/20/2020 12:22 2:01:36 Transmission Transmission (Indeterminate) No power issue found, Tx team is aware ETA to be provided. INC409650 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G+LTE A Talkpool 7/20/2020 12:54 1:29:36 Power Generator failure (Indeterminate) Team is informed , ETA 3:15PM INC409724 HAIDO159 VILLAGE_THEODORE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/20/2020 13:25 0:58:36 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC409729 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/20/2020 13:42 0:41:36 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC409729 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/20/2020 13:42 0:41:36 Dependent Affected by the power issue at the main site Affected by HDO200 INC409729 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/20/2020 13:42 0:41:36 Dependent Affected by the power issue at the main site Affected by HDO200 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 174 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 181 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 10377 bytes Desc: image003.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jul 20 12:42:28 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 20 Jul 2020 18:42:28 +0000 Subject: [Rantt] Regarding HAIDO481(SOGENER) Down In-Reply-To: References: Message-ID: Jithin, Please send a team to check this site as requested below. NOC Team From: Muhammad Irshad Sent: Monday, July 20, 2020 2:28 PM To: Sasoun Deronis ; Haiti Noc ; Jean Arleff Israel Chery ; Jean Rosebert Dorcely Cc: Eng Teck Ng ; Francois Boyer ; Jean Arleff Israel Chery ; Jean-Marc Castera ; Derrick Rowe ; Luigi Roy ; Ruthza Laleau Fils ; Haiti Noc ; Ziad El Maalouf ; Luckerson Jean ; Carl-Edouard Bastien ; Jean Efraim Dossous ; Jean Louidjy Nazaire Subject: Regarding HAIDO481(SOGENER) Down Hi Dorcely, As we spoken,HAIDO481 is down,please dispatch TX team to check LAN cable between(BBU-RTN).we have complaints in this area.Thanks BR// Muhammad Irshad ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: From Muhammad.Irshad at digicelgroup.com Mon Jul 20 13:41:14 2020 From: Muhammad.Irshad at digicelgroup.com (Muhammad Irshad) Date: Mon, 20 Jul 2020 19:41:14 +0000 Subject: [Rantt] Regarding HAIDO481(SOGENER) Down In-Reply-To: References: Message-ID: Hi Nazaire, HAIDO481 Team is on the way.please notify the Gurdian for access.Thanks BR// Muhammad Irshad From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Monday, July 20, 2020 2:42 PM To: Jithin J Singh (jithin.j.singh at talkpool.com) ; David Cielo Vielot ; Gerry Bolante (Gerry.Bolante at talkpool.com) ; ran at tpmanagementsa.com; rantt at tpmanagementsa.com Cc: Eng Teck Ng ; Francois Boyer ; Jean Arleff Israel Chery ; Jean-Marc Castera ; Derrick Rowe ; Luigi Roy ; Ruthza Laleau Fils ; Haiti Noc ; Ziad El Maalouf ; Luckerson Jean ; Carl-Edouard Bastien ; Jean Efraim Dossous ; Jean Louidjy Nazaire ; Muhammad Irshad ; Sasoun Deronis ; Haiti Noc ; Jean Arleff Israel Chery Subject: RE: Regarding HAIDO481(SOGENER) Down Jithin, Please send a team to check this site as requested below. NOC Team From: Muhammad Irshad > Sent: Monday, July 20, 2020 2:28 PM To: Sasoun Deronis >; Haiti Noc >; Jean Arleff Israel Chery >; Jean Rosebert Dorcely > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Haiti Noc >; Ziad El Maalouf >; Luckerson Jean >; Carl-Edouard Bastien >; Jean Efraim Dossous >; Jean Louidjy Nazaire > Subject: Regarding HAIDO481(SOGENER) Down Hi Dorcely, As we spoken,HAIDO481 is down,please dispatch TX team to check LAN cable between(BBU-RTN).we have complaints in this area.Thanks BR// Muhammad Irshad ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: From Haiti.Noc at digicelgroup.com Mon Jul 20 14:37:01 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 20 Jul 2020 20:37:01 +0000 Subject: [Rantt] NOC hourly report at 4:00 PM Message-ID: Hello Received the NOC hourly report done at 4:00 PM Sites off air by Class Class A B C D Total Total 12 9 9 39 69 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 49 7 1 0 52 ZTE 8 8 3 0 8 Huawei 9 9 9 1 9 Network 66 24 13 1 69 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 1 0 2 37 69 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 261:51:45 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 135:05:45 Power Power Failure (Solar System failure) The solar system failed due to bad weather in the region. The site should be back on the air with solar energy. INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 84:41:45 Power Generator Failure (Engine broken) Talkpool Break down the genset , ETR to be provide by them INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 73:39:45 Power Generator Failure (Injection pump failure) 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Fuel injector and Priming pump issue. Spares part requested, team is waiting approval. More update will be share once available. INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 67:23:45 Power Generator failure (Water Pump Issue) water pump faulty ,a new one has been replaced but it also faulty INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 54:24:45 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 52:14:45 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC408555 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 14:09 50:14:45 Power Generator Failure (Starter battery failure) Starter battery faulty on site , new spare requested for replacement INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 45:01:45 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409112 HAIGA149 PELIGRIN Grande-Anse ZTE 2G+3G C Talkpool 7/19/2020 4:26 35:57:45 Power Power Failure (Indeterminate) Head cylinder leak, more update will be share once available. INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 33:29:45 Power Generator failure (Head Cylinder failure) Faulty head cylinder, more update will be share once available. INC409101 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 7/19/2020 7:07 33:16:45 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/19/2020 at 02:05 PM. ETR to be provided by them INC409188 HAIDN005 GABEL Nord ZTE 2G+3G+LTE B Talkpool 7/19/2020 14:54 25:29:45 Power Generator failure (Water Pump Issue) Water pump faulty on site , ETR to be provide by TP Team INC409188 HDN011 LOGE Nord ZTE 2G+3G+LTE A Talkpool 7/19/2020 17:13 23:10:45 Dependent Affected by the power issue at the main site Attached to HDN005 INC409337 HAIDO623 THOR_3 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/20/2020 1:57 14:26:45 Power Generator failure (Magnetic pickup failure) Faulty Magnetic pickup. Follow up is ongoing INC409425 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/20/2020 2:25 13:58:45 Power Generator failure (Indeterminate) Portable genset is out of fuel , ETR to be provide by Talkpool Team INC409433 HDC355 GRESSEAU/CABOBION Artibonite Ericsson 2G+3G D Talkpool 7/20/2020 3:02 13:21:45 Power Generator failure (Indeterminate) Team cannot reach due to road is blocked repported by TP Team INC409381 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 7/20/2020 7:56 8:27:45 Power Power Failure (Indeterminate) Electric pump faulty, more update will be share once available. INC409406 HAIDS271 BOUSQUET Sud ZTE 2G+3G C O&M FUEL 7/20/2020 8:57 7:26:45 Power Power Failure (Indeterminate) Site remains down after refueling, power team is aware ETA 4:15PM. INC409399 HDC255 BOUDET Artibonite Ericsson 2G+3G A Talkpool 7/20/2020 9:20 7:03:45 Power Generator Failure (Injection pump failure) Injection pump faulty on site , Team looking for the spare. They will back on site , ETA 5:00PM INC409399 HDC305 GILBERT Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 7:03:45 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC294 RAVINE_A_COULEUVRE Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 7:03:45 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 7:03:45 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC262 JEAN_DENIS Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 7:03:45 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 7:03:45 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC256 JOHANISSE Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 7:03:45 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC297 DJAKAMAN Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 7:03:45 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC303 TI DESDUNES Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 7:03:45 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC292 MARELOUISE Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 7:03:45 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 7:03:45 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 7:03:45 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC260 DESSALINES Artibonite Ericsson 2G+3G A Talkpool 7/20/2020 9:20 7:03:45 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC296 BOIS_MARIE Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 7:03:45 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC312 BERTRAND DES PLATIONS Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 7:03:45 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 7:03:45 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 7:03:45 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 7:03:45 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC263 PONT_SONDE Artibonite Ericsson 2G+3G B Talkpool 7/20/2020 9:20 7:03:45 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 7:03:45 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 7:03:45 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC274 ESTERE Artibonite Ericsson 2G+3G C Talkpool 7/20/2020 9:20 7:03:45 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC310 QUATRE_VILLES Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 7:03:45 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 7:03:45 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC220 MAISSADE Centre Ericsson 3G B Talkpool 7/20/2020 9:20 7:03:45 Dependent Affected by the power issue at the main site Attached to HDC255 INC409399 HDC261 DESDUNES Artibonite Ericsson 2G B Talkpool 7/20/2020 9:20 7:03:45 Dependent Affected by the power issue at the main site Attached to HDC255 INC409570 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/20/2020 10:06 6:17:45 Power Power Failure (Indeterminate) Engine knocking suspected, awaiting pictures to confirm. INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C Talkpool 7/20/2020 10:26 5:57:45 Power Power Failure (Indeterminate) Team cannot reach the site due road blocked. More update will be share once available. INC409710 HAIDO574 RANCH_DUVALIER_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/20/2020 12:19 4:04:45 Power Generator failure (Indeterminate) Team is waiting for access INC409509 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/20/2020 12:22 4:01:45 Transmission Transmission (Indeterminate) No power issue found, Tx team is aware ETA to be provided. INC409650 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G+LTE A Talkpool 7/20/2020 12:54 3:29:45 Power Generator failure (Indeterminate) ETA expired , new ETA to be provide INC409656 HDO602 THOMASSIN_39 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/20/2020 13:40 2:43:45 Power Generator failure (Indeterminate) Team is informed. ETA 5:18 PM INC409729 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/20/2020 13:42 2:41:45 Power Generator failure (Indeterminate) Team is waiting for access INC409729 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/20/2020 13:42 2:41:45 Dependent Affected by the power issue at the main site Affected by HDO200 INC409729 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/20/2020 13:42 2:41:45 Dependent Affected by the power issue at the main site [https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif] Affected by HDO200 INC409733 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 7/20/2020 13:54 2:29:45 Power Generator failure (Indeterminate) Team is informed , ETA 4:20PM INC409664 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 7/20/2020 14:02 2:21:45 Power Generator failure (Indeterminate) Team is informeed , ETA 4:30PM INC409743 HDO240 RUE_ENTERREMENT Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/20/2020 14:45 1:38:45 Power Generator failure (Indeterminate) Team is informed. ETA 5:18 PM INC409688 HDC156 BASSIN_MANGNAN Artibonite Ericsson 2G D Talkpool 7/20/2020 15:13 1:10:45 Power Generator failure (Indeterminate) Team is informed , ETA 4:40PM INC409688 HDC121 POSTE_COUTANT Artibonite Ericsson 2G D Talkpool 7/20/2020 15:13 1:10:45 Dependent Affected by the power issue at the main site Attached to HDC156 INC409688 HDC162 BIVAC Artibonite Ericsson 2G D Talkpool 7/20/2020 15:13 1:10:45 Dependent Affected by the power issue at the main site Attached to HDC156 INC409688 HDC175 DAVI Artibonite Ericsson 2G D Talkpool 7/20/2020 15:13 1:10:45 Dependent Affected by the power issue at the main site Attached to HDC156 INC409688 HDC153 MORNE_LACRETE Artibonite Ericsson 2G D Talkpool 7/20/2020 15:13 1:10:45 Dependent Affected by the power issue at the main site Attached to HDC156 INC409688 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 7/20/2020 15:13 1:10:45 Dependent Affected by the power issue at the main site Attached to HDC156 INC409688 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 7/20/2020 15:13 1:10:45 Dependent Affected by the power issue at the main site Attached to HDC156 INC409688 HDC164 LABRANLE Artibonite Ericsson 2G D Talkpool 7/20/2020 15:13 1:10:45 Dependent Affected by the power issue at the main site Attached to HDC156 INC409688 HDC177 DECLIN MONTACA Artibonite Ericsson 2G A Talkpool 7/20/2020 15:13 1:10:45 Dependent Affected by the power issue at the main site Attached to HDC156 INC409688 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/20/2020 15:13 1:10:45 Dependent Affected by the power issue at the main site Attached to HDC156 INC409689 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/20/2020 15:13 1:10:45 Power Generator failure (Indeterminate) Team will back on air with commercial power INC409770 HAIDO113 CANAPE-JUVENAT Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/20/2020 15:51 0:32:45 Power Generator failure (Indeterminate) Team is informed. ETA 5:20 PM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 174 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 181 bytes Desc: image003.png URL: From Muhammad.Adrees at digicelgroup.com Mon Jul 20 14:47:09 2020 From: Muhammad.Adrees at digicelgroup.com (Muhammad Adrees) Date: Mon, 20 Jul 2020 20:47:09 +0000 Subject: [Rantt] Huawei--MW_ HAIDO100 as Connectivity b/w BBU and RTN is not stable since 09:40am /// PORT UP SINCE 12:45 Message-ID: Hi Jean Rosebert, Be informed that since 12:45 till now no any Eth LOS alarm reported. thanks [cid:image014.png at 01D65EB5.5F9E9C10] Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Muhammad Adrees Sent: Monday, July 20, 2020 1:02 PM To: Haiti Noc ; David Cielo Vielot ; Jithin J Singh ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' Cc: Eng Teck Ng ; Francois Boyer ; Jean Arleff Israel Chery ; Jean-Marc Castera ; Derrick Rowe ; Luigi Roy ; Ruthza Laleau Fils ; Hai_Tech_RFPO ; Ziad El Maalouf ; Hai_Tech_Transmission ; Jean Arleff Israel Chery ; Ruthza Laleau Fils ; Jean Arleff Israel Chery Subject: RE: Huawei--MW_ HAIDO100 as Connectivity b/w BBU and RTN is not stable since 09:40am Hi Jean Rosebert, Last ETH alarm reported 12:45 its under monitoring , [cid:image002.png at 01D65EB5.21B415B0] Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Monday, July 20, 2020 12:56 PM To: Haiti Noc >; David Cielo Vielot >; Jithin J Singh >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; Jean Arleff Israel Chery >; Ruthza Laleau Fils >; Muhammad Adrees >; Jean Arleff Israel Chery > Subject: RE: Huawei--MW_ HAIDO100 as Connectivity b/w BBU and RTN is not stable since 09:40am Hello Adrees, Can you please check now, NOC Team From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Monday, July 20, 2020 11:13 AM To: David Cielo Vielot >; Jithin J Singh (jithin.j.singh at talkpool.com) >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; Jean Arleff Israel Chery >; Ruthza Laleau Fils >; Muhammad Adrees >; Haiti Noc >; Jean Arleff Israel Chery > Subject: RE: Huawei--MW_ HAIDO100 as Connectivity b/w BBU and RTN is not stable since 09:40am David, As discussed, please send a team to check the issue mentioned below. NOC Team From: Muhammad Adrees > Sent: Monday, July 20, 2020 10:12 AM To: Haiti Noc >; Jean Arleff Israel Chery > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: Huawei--MW_ HAIDO100 as Connectivity b/w BBU and RTN is not stable since 09:40am Hi NOC, Can u please dispatch team for HAIDO100 as Connectivity b/w BBU and RTN is not stable since 09:40am thanks [cid:image003.png at 01D65EB5.21B415B0] Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Muhammad Adrees Sent: Monday, July 20, 2020 9:31 AM To: Haiti Noc >; Jean Arleff Israel Chery > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: Huawei--MW_ NE HAIDO505 router NE is not ping//// up Hi NOC, HAIDO505 is back up. based on stats power issue was reported at site HAIDO505 thanks [cid:image004.png at 01D65EB5.21B415B0] Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Muhammad Adrees Sent: Monday, July 20, 2020 8:44 AM To: Haiti Noc >; Jean Arleff Israel Chery > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: Huawei--MW_ NE HAIDO505 router NE is not ping Hi NOC, Can u please confirm if power issue as HAIDO505 router NE is not ping. thanks Note : currently all connected sites are up with secondary path we need to restore HAIDO505_GNE in order to reduce congestion. [cid:image005.png at 01D65EB5.21B415B0] Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Muhammad Adrees Sent: Saturday, July 18, 2020 7:11 PM To: Haiti Noc >; Jean Arleff Israel Chery > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: Huawei--MW_ NE HAIDO658 router NE is not ping Hi NOC, Can u please confirm if power issue as HAIDO658 router NE is not ping. thanks [cid:image001.png at 01D65D36.A5787380] Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Muhammad Adrees Sent: Friday, July 17, 2020 12:11 PM To: Haiti Noc >; Jean Arleff Israel Chery > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: Huawei--MW_ NE HAIDO246 reported down Hi NOC, Can u Please confirm again RTN_NE at HAIDO246 site reported down. thanks Note : currently all connected sites are up with secondary path expected HAIDO246. we need to restore HAIDO246_NE's in order to reduce congestion. [cid:image003.png at 01D65D36.A5787380] Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Muhammad Adrees Sent: Wednesday, July 15, 2020 10:41 AM To: Haiti Noc >; Jean Arleff Israel Chery > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: Huawei--MW_ RTN to router connectivity at HAIDO541 site reported down Hi NOC, Can u Please confirm again RTN to router connectivity at HAIDO541 site reported down. thanks Note : currently all connected sites are up with secondary path we need to restore HAIDO541_GNE in order to reduce congestion. [cid:image004.png at 01D65D36.A5787380] Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Muhammad Adrees Sent: Monday, July 13, 2020 1:25 PM To: Haiti Noc >; Jean Arleff Israel Chery > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: HAIDC621 GNE_ fail connection reported down B/W Router and RTN//// restored Hi NOC, Be informed that HAIDO621 NE is restored now. based on stats power issue reported on site HAIDO621. Thanks [cid:image005.png at 01D65D36.A5787380] Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Muhammad Adrees Sent: Monday, July 13, 2020 12:24 PM To: Haiti Noc >; Jean Arleff Israel Chery > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: HAIDC621 GNE_ fail connection reported down B/W Router and RTN Hi NOC, Please check HAIDC621 GNE_ fail connection reported down B/W Router and RTN. Thanks Note : currently all connected sites are up with secondary path we need to restore HAIDO621_GNE in order to reduce congestion. [cid:image006.png at 01D65D36.A5787380] Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Muhammad Adrees Sent: Monday, July 13, 2020 11:06 AM To: Haiti Noc >; Jean Arleff Israel Chery > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: HAIDC109 router Node as GNE connect fail issue was reported 07/12/2020 20:43:09 to 7/13/2020 00:00:18 Hi NOC, Please check at site HAIDC109 router Node as GNE connect fail issue was reported 07/12/2020 20:43:09 to 7/13/2020 00:00:18 . thanks [cid:image007.png at 01D65D36.A5787380] Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Muhammad Adrees Sent: Friday, July 10, 2020 10:52 PM To: Haiti Noc >; Jean Arleff Israel Chery > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: Huawei HAIDC101 site power is not stable Hi NOC, Can u please confirm ad HAIDC101 site power is not stable. Thanks [cid:image008.png at 01D65D36.A5787380] Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Muhammad Adrees Sent: Friday, July 10, 2020 4:24 PM To: Haiti Noc >; Jean Arleff Israel Chery > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: Huawei HAIDO063 CONFIRMATION REQUIRED /// up Hi NOC, Be informed that HAIDO63 ROUTER connection reported up and now start taking traffic, please put under monitoring accordingly. thanks [cid:image009.png at 01D65D36.A5787380] Thanks & BR, Muhammad Adrees +50948742787 ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 64635 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 62177 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Name: image014.png Type: image/png Size: 22746 bytes Desc: image014.png URL: From Haiti.Noc at digicelgroup.com Mon Jul 20 14:53:03 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 20 Jul 2020 20:53:03 +0000 Subject: [Rantt] HDN222 |ICT In-Reply-To: References: Message-ID: Jithin/David, Please send a team to check the issue below. TAS263235 NOC Team From: Steve Pedre Sent: Monday, July 20, 2020 3:31 PM To: Haiti Noc Cc: HAI_BSE ; Hai_Business_p2p_Support ; Widmaier Edouard Subject: RE: HDN222 |ICT Hello NOC , Would you please send talk to check ICT Equipment at HDN222 . Reference : INC409690 Best regards, [cid:image001.png at 01D65EB6.39AC4BA0] From: Eddy Jean-Baptiste > Sent: Monday, July 20, 2020 3:19 PM To: Steve Pedre >; Madonio Coulanges > Cc: HAI_BSE >; Hai_Business_p2p_Support >; Hai_Tech_Transmission > Subject: RE: HDN222 |ICT Hi Steve , No TX issues are detected for this customer Best Regards [cid:image003.jpg at 01D3045E.BF316A40] Eddy Jean-Baptiste Transmission Engineer Digicel Haiti 151, Angle Avenue Jean Paul II et Impasse Duverger | Haiti +509 37007995 | digicelhaiti.com From: Steve Pedre > Sent: Monday, July 20, 2020 3:01 PM To: Eddy Jean-Baptiste >; Madonio Coulanges > Cc: HAI_BSE >; Hai_Business_p2p_Support >; Hai_Tech_Transmission > Subject: HDN222 |ICT Hello Eddy , Would you please check Word Vision Lapagne E1 at HDN222 Best regards, [cid:image001.png at 01D65EB6.39AC4BA0] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 19988 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 2390 bytes Desc: image002.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jul 20 15:00:15 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 20 Jul 2020 21:00:15 +0000 Subject: [Rantt] Regarding HAIDO063 Router Site In-Reply-To: References: Message-ID: Irshad, The RSP is faulty, spare is already ready for collecting. @jithin/David, Please send someone to pick up the RSP NOC Team From: Muhammad Irshad Sent: Monday, July 20, 2020 4:42 PM To: Haiti Noc ; Sasoun Deronis ; Jean Arleff Israel Chery Cc: Eng Teck Ng ; Francois Boyer ; Jean Arleff Israel Chery ; Jean-Marc Castera ; Derrick Rowe ; Luigi Roy ; Ruthza Laleau Fils ; Ziad El Maalouf ; Luckerson Jean ; Carl-Edouard Bastien ; Jean Efraim Dossous Subject: RE: Regarding HAIDO063 Router Site Hi NOC Team, What is the update for HAIDO063? Now sites are flapping. BR// Muhammad Irshad From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Monday, July 20, 2020 10:05 AM To: Muhammad Irshad >; Sasoun Deronis >; Haiti Noc >; Jean Arleff Israel Chery > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Haiti Noc >; Ziad El Maalouf >; Luckerson Jean >; Carl-Edouard Bastien >; Jean Efraim Dossous > Subject: RE: Regarding HAIDO063 Router Site Irshad, Team has been dispatched to check the router that is unreachable. NOC Team From: Muhammad Irshad > Sent: Monday, July 20, 2020 8:34 AM To: Sasoun Deronis >; Haiti Noc >; Jean Arleff Israel Chery > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Haiti Noc >; Ziad El Maalouf >; Luckerson Jean >; Carl-Edouard Bastien >; Jean Efraim Dossous > Subject: Regarding HAIDO063 Router Site Hi NOC Team, Please check router status on HAIDO063.it is critical site.sites are up with secondary path.Thanks [cid:image001.png at 01D65EB7.3AE60EB0] [cid:image002.png at 01D65EB7.3AE60EB0] BR// Muhammad Irshad ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 10846 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 31324 bytes Desc: image002.png URL: From Haiti.Noc at digicelgroup.com Mon Jul 20 15:02:47 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 20 Jul 2020 21:02:47 +0000 Subject: [Rantt] RSP for HDO052 In-Reply-To: References: Message-ID: David, As discussed, please send a to pick up up the spare NOC Team From: Weby Julnot Sent: Monday, July 20, 2020 4:26 PM To: Haiti Noc ; Francois Boyer ; Eng Teck Ng ; Jean Arleff Israel Chery Cc: Hai_Tech_Transmission ; Shamir Stephane Supreme Subject: RSP for HDO052 Hello Noc, We have one RSP ready for HDO052 and ask team to call me before the replacement. Weby JULNOT, Best Regards ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: From Haiti.Noc at digicelgroup.com Mon Jul 20 16:26:16 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 20 Jul 2020 22:26:16 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 904:58:37 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 779:01:37 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 84:18:37 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting sector A in 1800 band. Spare part needed INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 81:22:37 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC408544 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/17/2020 22:26 67:58:37 RBS RBS Fault (RUS failure) RUS01B3 faulty , spare needed for replacement INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 60:22:37 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 60:22:37 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408550 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 60:22:37 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC407901 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/18/2020 6:02 60:22:37 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408954 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/18/2020 20:20 46:04:37 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare needed for replacement INC409042 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/20/2020 9:00 9:24:37 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 8:57:37 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409529 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/20/2020 10:00 8:24:37 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408168 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 7/20/2020 10:00 8:24:37 RBS RBS Fault (RRU failure) RRUS12B5 faulty. Spare need to be replaced. INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/20/2020 10:30 7:54:37 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Sectors will be back on air when the batteries get charged with solar energy INC409667 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/20/2020 14:20 4:04:37 RBS RBS Fault (Indeterminate) Talkpool cannot provide any update for the site INC409666 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 7/20/2020 16:22 2:02:37 Power Power Failure (Indeterminate) Site running on commercial power INC409789 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 7/20/2020 17:15 1:09:37 RBS RBS Fault (Indeterminate) Team has been dispatched.ETA to be provided INC409824 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/20/2020 17:30 0:54:37 RBS RBS Fault (Indeterminate) Team has been dispatched.ETA to be provided INC409726 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/20/2020 17:50 0:34:37 RBS RBS Fault (Indeterminate) Team has been dispatched.ETA to be provided Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jul 20 17:34:40 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 20 Jul 2020 23:34:40 +0000 Subject: [Rantt] NOC SITES REPORT updated for this July 20th, 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this July 20th, 2020 till 7:00 PM > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 264:44:18 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 137:58:18 Power Power Failure (Solar System failure) The solar system failed due to bad weather in the region. The site should be back on the air with solar energy. INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 87:34:18 Power Generator Failure (Engine broken) Talkpool Break down the genset , ETR to be provide by them INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 76:32:18 Power Generator Failure (Injection pump failure) 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INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 70:16:18 Power Generator failure (Water Pump Issue) Fuel injector and Priming pump issue. Spares part requested, team is awaiting approval. More update will be share once available. water pump faulty ,a new one has been replaced but it also faulty INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 57:17:18 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 55:07:18 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC408555 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 14:09 53:07:18 Power Generator Failure (Starter battery failure) Starter battery faulty on site , new spare requested for replacement INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 47:54:18 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409112 HAIGA149 PELIGRIN Grande-Anse ZTE 2G+3G C Talkpool 7/19/2020 4:26 38:50:18 Power Power Failure (Indeterminate) Head cylinder leak, more update will be share once available. INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 36:22:18 Power Generator failure (Head Cylinder failure) Faulty head cylinder, more update will be share once available. INC409101 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 7/19/2020 7:07 36:09:18 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/19/2020 at 02:05 PM. ETR to be provided by them INC409188 HAIDN005 GABEL Nord ZTE 2G+3G+LTE B Talkpool 7/19/2020 14:54 28:22:18 Power Generator failure (Water Pump Issue) Water pump faulty on site , ETR to be provide by TP Team INC409188 HDN011 LOGE Nord ZTE 2G+3G+LTE A Talkpool 7/19/2020 17:13 26:03:18 Dependent Affected by the power issue at the main site Attached to HDN005 INC409337 HAIDO623 THOR_3 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/20/2020 1:57 17:19:18 Power Generator failure (Magnetic pickup failure) Faulty Magnetic pickup. Follow up is ongoing INC409433 HDC355 GRESSEAU/CABOBION Artibonite Ericsson 2G+3G D Talkpool 7/20/2020 3:02 16:14:18 Power Generator failure (Indeterminate) Team cannot reach due to road is blocked repported by TP Team INC409381 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 7/20/2020 7:56 11:20:18 Power Power Failure (Indeterminate) Electric pump faulty, more update will be share once available. INC409570 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/20/2020 10:06 9:10:18 Power Power Failure (Indeterminate) Engine knocking suspected, awaiting pictures to confirm. INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C Talkpool 7/20/2020 10:26 8:50:18 Power Power Failure (Indeterminate) Team cannot reach the site due road blocked. More update will be share once available. INC409509 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/20/2020 12:22 6:54:18 Transmission Transmission (Indeterminate) No power issue found, Tx team is aware ETA 8:00PM.. INC409650 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G+LTE A Talkpool 7/20/2020 12:54 6:22:18 Power Generator failure (Indeterminate) Team working on site INC409656 HDO602 THOMASSIN_39 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/20/2020 13:40 5:36:18 Power Generator failure (Indeterminate) Talkpool can't provide update INC409729 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 7/20/2020 13:42 5:34:18 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/19/2020 at 05:45 PM. ETR to be provided by them INC409729 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 7/20/2020 13:42 5:34:18 Dependent Affected by the fuel issue at the main site Affected by HDO200 INC409729 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 7/20/2020 13:42 5:34:18 Dependent Affected by the fuel issue at the main site Affected by HDO200 INC409733 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 7/20/2020 13:54 5:22:18 Power Generator failure (Indeterminate) Team working on site INC409666 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/20/2020 14:10 5:06:18 Power Generator failure (Indeterminate) Team will back on air with commercial power INC409743 HDO240 RUE_ENTERREMENT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/20/2020 14:45 4:31:18 Power Generator failure (Indeterminate) Team is waiting for access INC409745 HDO019 MARCADIEUX Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/20/2020 14:45 4:31:18 Power Generator failure (Indeterminate) Team is informed. New ETA 7:00 PM INC409689 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/20/2020 15:13 4:03:18 Power Generator failure (Indeterminate) Team will back on air with commercial power INC409694 HAIDO330 GRAND_GODET_COW Ouest Huawei 2G+3G+LTE D Talkpool 7/20/2020 15:41 3:35:18 Power Generator failure (Indeterminate) Team is informed , ETA 7:15PM INC409697 HDS302 MACARY Sud-Est Ericsson 2G C Talkpool 7/20/2020 15:54 3:22:18 Power Power Failure (Indeterminate) Team is on the way, ETA 7:30PM. INC409774 HAIDO629 DOURETTE Ouest Huawei 2G+3G+LTE A Talkpool 7/20/2020 15:56 3:20:18 Power Power Failure (Indeterminate) Team is working on site. INC409774 HAIDO121 KENSKOFF_67 Ouest Huawei 2G+3G+LTE D Talkpool 7/20/2020 15:56 3:20:18 Dependent Affected by the power issue at the main site Affected by HAIDO629 INC409777 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G+3G A Talkpool 7/20/2020 16:04 3:12:18 Power Power Failure (Indeterminate) Team is working on site. INC409776 HAIDO547 HABITATION_BLANCHARD Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/20/2020 16:04 3:12:18 Power Generator failure (Indeterminate) Team is informed. ETA 7:00 PM INC409781 HAIDO151 FONTAMARA_27 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/20/2020 16:26 2:50:18 Power Generator failure (Indeterminate) Talkpool can't provide update INC409807 HAIDS141 BERRA Sud ZTE 2G+3G C Talkpool 7/20/2020 16:38 2:38:18 Power Power Failure (Indeterminate) Team is aware, ETA 7:30PM. INC409811 HGA027 MIRAGOANE Nippes Ericsson 2G D Talkpool 7/20/2020 16:46 2:30:18 Power Power Failure (Indeterminate) Team is working on site. INC409811 HGA002 MIRAGOANE Nippes Ericsson 2G+3G+LTE A Talkpool 7/20/2020 16:46 2:30:18 Dependent Affected by the power issue at the main site Affected by HGA027 INC409783 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/20/2020 16:52 2:24:18 Power Generator failure (Indeterminate) Team is informed. ETA 7:00 PM INC409819 HDC260 DESSALINES Artibonite Ericsson 2G+3G+LTE A Talkpool 7/20/2020 17:05 2:11:18 Power Generator failure (Indeterminate) Team is informed , ETA 7:00PM INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/20/2020 18:20 0:56:18 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Sitet will be back on air when the batteries get charged with solar energy INC409907 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/20/2020 18:33 0:43:18 Power Power Failure (Indeterminate) Team is aware, ETA to be provided. INC409907 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/20/2020 18:33 0:43:18 Dependent Affected by the power issue at the main site Affected by HAIDS277 Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 905:50:18 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 779:53:18 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 85:10:18 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting sector A in 1800 band. Spare part needed INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 82:14:18 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC408544 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/17/2020 22:26 68:50:18 RBS RBS Fault (RUS failure) RUS01B3 faulty , spare needed for replacement INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 61:14:18 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 61:14:18 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408550 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 61:14:18 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC407901 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/18/2020 6:02 61:14:18 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408954 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/18/2020 20:20 46:56:18 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare needed for replacement INC409042 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/20/2020 9:00 10:16:18 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 9:49:18 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409529 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/20/2020 10:00 9:16:18 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408168 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 7/20/2020 10:00 9:16:18 RBS RBS Fault (RRU failure) RRUS12B5 faulty. Spare need to be replaced. INC409667 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/20/2020 14:20 4:56:18 RBS RBS Fault (Indeterminate) Talkpool cannot provide any update for the site INC409666 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 7/20/2020 16:22 2:54:18 Power Power Failure (Indeterminate) Site running on commercial power INC409789 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 7/20/2020 17:15 2:01:18 RBS RBS Fault (Indeterminate) Team on site INC409824 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/20/2020 17:30 1:46:18 RBS RBS Fault (Indeterminate) Team has been dispatched. ETA to be provided INC409726 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/20/2020 17:50 1:26:18 RBS RBS Fault (Indeterminate) Team has been dispatched. ETA to be provided INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 0:56:18 RBS RBS Fault (Indeterminate) Team has been dispatched. ETA to be provided Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC409396 HDC268 DESARMES Artibonite Ericsson 2G+3G+LTE A Talkpool 7/19/2020 17:22 7/20/2020 7:52 14:30:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Resolution details still pending from contractor INC409396 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 7/19/2020 17:22 7/20/2020 7:52 14:30:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDNC268 Cascaded Up with the main site. INC409396 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 7/19/2020 17:22 7/20/2020 7:52 14:30:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDNC268 Cascaded Up with the main site. INC409371 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 7/19/2020 23:41 7/20/2020 7:40 7:59:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure Need to be justified (1/4) of oil purchased added & genset restarted INC409418 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/20/2020 0:30 7/20/2020 7:30 7:00:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site up by commercial power INC409418 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/20/2020 0:30 7/20/2020 7:30 7:00:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN150 Cascaded Up with the main site. INC409370 HDC236 MEDE Centre Ericsson 2G C Talkpool 7/19/2020 23:40 7/20/2020 7:30 7:50:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Resolution details still pending from contractor INC409372 HDN214 DONDON Nord Ericsson 2G C Talkpool 7/19/2020 23:34 7/20/2020 7:52 8:18:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) main breaker tripped due to short circuit Need to be justified Breaker reset and Genset has been restated INC409372 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 7/19/2020 23:34 7/20/2020 7:52 8:18:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN214 Cascaded Up with the main site. INC409372 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G+LTE A Talkpool 7/19/2020 23:34 7/20/2020 7:52 8:18:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN214 Cascaded Up with the main site. INC409281 HDC156 BASSIN_MANGNAN Artibonite Ericsson 2G D Talkpool 7/19/2020 19:30 7/20/2020 8:32 13:02:00 4:00:00 Not Compliant Dependent Generator failure (Indeterminate) low voltage AVR fuse faultyl, back seal AVR Need to be justified AVR fuse replaced.1/2gallon of oil added and Genset restart INC409281 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/19/2020 19:30 7/20/2020 8:32 13:02:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC156 Cascaded Up with the main site. INC409281 HDC177 DECLIN MONTACA Artibonite Ericsson 2G D Talkpool 7/19/2020 19:30 7/20/2020 8:32 13:02:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC156 Cascaded Up with the main site. INC409281 HDC153 MORNE_LACRETE Artibonite Ericsson 2G D Talkpool 7/19/2020 19:30 7/20/2020 8:32 13:02:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC156 Cascaded Up with the main site. INC409281 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 7/19/2020 19:30 7/20/2020 8:32 13:02:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC156 Cascaded Up with the main site. INC409281 HDC164 LABRANLE Artibonite Ericsson 2G D Talkpool 7/19/2020 19:30 7/20/2020 8:32 13:02:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC156 Cascaded Up with the main site. INC409281 HDC162 BIVAC Artibonite Ericsson 2G D Talkpool 7/19/2020 19:30 7/20/2020 8:32 13:02:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC156 Cascaded Up with the main site. INC409281 HDC175 DAVI Artibonite Ericsson 2G D Talkpool 7/19/2020 19:30 7/20/2020 8:32 13:02:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC156 Cascaded Up with the main site. INC409281 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 7/19/2020 19:30 7/20/2020 8:32 13:02:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC156 Cascaded Up with the main site. INC409281 HDC121 POSTE_COUTANT Artibonite Ericsson 2G D Talkpool 7/19/2020 19:30 7/20/2020 8:32 13:02:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC156 Cascaded Up with the main site. INC409299 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Talkpool 7/19/2020 21:03 7/20/2020 9:00 11:57:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Resolution details still pending from contractor INC409299 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 7/19/2020 21:03 7/20/2020 9:00 11:57:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC261 Cascaded Up with the main site. INC409299 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 7/19/2020 21:03 7/20/2020 9:00 11:57:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC261 Cascaded Up with the main site. INC409299 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 7/19/2020 21:03 7/20/2020 9:00 11:57:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC261 Cascaded Up with the main site. INC409444 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 7/20/2020 4:46 7/20/2020 9:46 5:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC280 Cascaded Up with the main site. INC409042 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/20/2020 6:46 7/20/2020 10:00 3:14:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air with solar power INC409444 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 7/20/2020 4:46 7/20/2020 9:46 5:00:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Resolution details still pending from contractor INC409535 HAIDO402 LAFITEAU Ouest Huawei 2G+3G B Talkpool 7/20/2020 7:58 7/20/2020 10:46 2:48:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Resolution details still pending from contractor INC409535 HDO428 PORT_LAFITEAU Ouest Huawei 2G+3G+LTE B Talkpool 7/20/2020 7:58 7/20/2020 10:46 2:48:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDO402 Cascaded Up with the main site. INC409445 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE A O&M FUEL 7/20/2020 3:57 7/20/2020 10:25 6:28:00 4:00:00 Compliant Fuel Affected by the fuel issue at the main site Thank out of fuel Fuel Delivery Delay Site up after refueling INC409445 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B O&M FUEL 7/20/2020 8:28 7/20/2020 10:25 1:57:00 4:00:00 Compliant Dependent Affected by the fuel issue at the main site Attached to HDN030 Cascaded Up with the main site. INC409466 HAIDO330 GRAND_GODET_COW Ouest Huawei 2G+3G+LTE D Talkpool 7/20/2020 7:17 7/20/2020 11:17 4:00:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Resolution details still pending from contractor INC409438 HDC101 SAINTILUS Artibonite Huawei 2G+3G+LTE B Talkpool 7/20/2020 3:22 7/20/2020 11:22 8:00:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Resolution details still pending from contractor INC409398 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/20/2020 3:06 7/20/2020 8:22 5:16:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Resolution details still pending from contractor INC409398 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/20/2020 3:06 7/20/2020 8:22 5:16:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC033 Cascaded Up with the main site. INC409580 HDN212 LA_TANNERIE Nord Ericsson 2G D Talkpool 7/20/2020 10:18 7/20/2020 11:22 1:04:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) failed to start due Battery starter faulty Need to be justified check all Genset has been restated.with another battery INC409399 HDC255 BOUDET Artibonite Ericsson 2G+3G A Talkpool 7/20/2020 9:20 7/20/2020 16:50 7:30:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Resolution details still pending from contractor INC409399 HDC305 GILBERT Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 7/20/2020 16:50 7:30:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC255 Cascaded Up with the main site. INC409399 HDC294 RAVINE_A_COULEUVRE Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 7/20/2020 16:50 7:30:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC255 Cascaded Up with the main site. INC409399 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 7/20/2020 16:50 7:30:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC255 Cascaded Up with the main site. INC409399 HDC262 JEAN_DENIS Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 7/20/2020 16:50 7:30:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC255 Cascaded Up with the main site. INC409399 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 7/20/2020 16:50 7:30:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC255 Cascaded Up with the main site. INC409399 HDC256 JOHANISSE Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 7/20/2020 16:50 7:30:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC255 Cascaded Up with the main site. INC409399 HDC297 DJAKAMAN Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 7/20/2020 16:50 7:30:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC255 Cascaded Up with the main site. INC409399 HDC303 TI DESDUNES Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 7/20/2020 16:50 7:30:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC255 Cascaded Up with the main site. INC409399 HDC292 MARELOUISE Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 7/20/2020 16:50 7:30:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC255 Cascaded Up with the main site. INC409399 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 7/20/2020 16:50 7:30:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC255 Cascaded Up with the main site. INC409399 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 7/20/2020 16:50 7:30:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC255 Cascaded Up with the main site. INC409399 HDC260 DESSALINES Artibonite Ericsson 2G+3G A Talkpool 7/20/2020 9:20 7/20/2020 16:50 7:30:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC255 Cascaded Up with the main site. INC409399 HDC296 BOIS_MARIE Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 7/20/2020 16:50 7:30:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC255 Cascaded Up with the main site. INC409399 HDC312 BERTRAND DES PLATIONS Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 7/20/2020 16:50 7:30:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC255 Cascaded Up with the main site. INC409399 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 7/20/2020 16:50 7:30:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC255 Cascaded Up with the main site. INC409399 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 7/20/2020 16:50 7:30:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC255 Cascaded Up with the main site. INC409399 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 7/20/2020 16:50 7:30:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC255 Cascaded Up with the main site. INC409399 HDC263 PONT_SONDE Artibonite Ericsson 2G+3G B Talkpool 7/20/2020 9:20 7/20/2020 16:50 7:30:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC255 Cascaded Up with the main site. INC409399 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 7/20/2020 16:50 7:30:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC255 Cascaded Up with the main site. INC409399 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 7/20/2020 16:50 7:30:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC255 Cascaded Up with the main site. INC409399 HDC274 ESTERE Artibonite Ericsson 2G+3G C Talkpool 7/20/2020 9:20 7/20/2020 16:50 7:30:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC255 Cascaded Up with the main site. INC409399 HDC310 QUATRE_VILLES Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 7/20/2020 16:50 7:30:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC255 Cascaded Up with the main site. INC409399 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 7/20/2020 9:20 7/20/2020 16:50 7:30:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC255 Cascaded Up with the main site. INC409399 HDC220 MAISSADE Centre Ericsson 3G B Talkpool 7/20/2020 9:20 7/20/2020 16:50 7:30:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC255 Cascaded Up with the main site. INC409399 HDC261 DESDUNES Artibonite Ericsson 2G B Talkpool 7/20/2020 9:20 7/20/2020 16:50 7:30:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC255 Cascaded Up with the main site. INC409688 HDC156 BASSIN_MANGNAN Artibonite Ericsson 2G D Talkpool 7/20/2020 15:13 7/20/2020 16:30 1:17:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Resolution details still pending from contractor INC409688 HDC121 POSTE_COUTANT Artibonite Ericsson 2G D Talkpool 7/20/2020 15:13 7/20/2020 16:30 1:17:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC156 Cascaded Up with the main site. INC409688 HDC162 BIVAC Artibonite Ericsson 2G D Talkpool 7/20/2020 15:13 7/20/2020 16:30 1:17:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC156 Cascaded Up with the main site. INC409688 HDC175 DAVI Artibonite Ericsson 2G D Talkpool 7/20/2020 15:13 7/20/2020 16:30 1:17:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC156 Cascaded Up with the main site. INC409688 HDC153 MORNE_LACRETE Artibonite Ericsson 2G D Talkpool 7/20/2020 15:13 7/20/2020 16:30 1:17:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC156 Cascaded Up with the main site. INC409688 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 7/20/2020 15:13 7/20/2020 16:30 1:17:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC156 Cascaded Up with the main site. INC409688 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 7/20/2020 15:13 7/20/2020 16:30 1:17:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC156 Cascaded Up with the main site. INC409688 HDC164 LABRANLE Artibonite Ericsson 2G D Talkpool 7/20/2020 15:13 7/20/2020 16:30 1:17:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC156 Cascaded Up with the main site. INC409688 HDC177 DECLIN MONTACA Artibonite Ericsson 2G A Talkpool 7/20/2020 15:13 7/20/2020 16:30 1:17:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC156 Cascaded Up with the main site. INC409688 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/20/2020 15:13 7/20/2020 16:30 1:17:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC156 Cascaded Up with the main site. INC409425 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/20/2020 2:25 7/20/2020 16:25 14:00:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) backup genset was out of fuel Need to be justified Site up after rescue INC409664 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 7/20/2020 14:02 7/20/2020 16:25 2:23:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Resolution details still pending from contractor INC409376 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/20/2020 1:33 7/20/2020 7:16 5:43:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Portable genset out of fuel. Need to be justified 8 gals of fuel has been added in portable genset. INC409416 HDS278 KAY FEJIS Sud Ericsson 2G D Talkpool 7/20/2020 0:26 7/20/2020 7:58 7:32:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Team adjust decanter, turn on the fuel valve and restart genset. INC409416 HDS197 MADAME LOUIS Sud Ericsson 2G D Talkpool 7/20/2020 0:26 7/20/2020 7:58 7:32:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS278 Cascaded Back on air with the main site INC409318 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 7/19/2020 17:50 7/20/2020 10:19 16:29:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure. Need to be justified Team added 1 1/2 gal of oil and GM has been made on site. INC409451 HDO335 PALMA Ouest Ericsson 2G D Talkpool 7/20/2020 5:38 7/20/2020 12:50 7:12:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate Need to be justified RCA and resolution are pending from the contractor. INC409391 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 7/20/2020 2:25 7/20/2020 13:26 11:01:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system fail Need to be justified Back up with sunrise. INC408786 HDS267 GRAND KAY ABRAHAM Nippes Ericsson 2G D O&M FUEL 7/18/2020 14:34 7/20/2020 12:05 45:31:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Site out of fuel. Fuel Delivery Delay Fuel has been added. INC408786 HGA036 BANDACHITA Nippes Ericsson 2G D O&M FUEL 7/18/2020 14:34 7/20/2020 12:05 45:31:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Affected by HDS267 Cascaded Back on air with the main site INC409708 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 7/20/2020 12:10 7/20/2020 15:15 3:05:00 4:00:00 Compliant Power Generator failure (High temperature) High temp OK Team added 1/2gal coolant and genset restarted. INC409435 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 7/20/2020 3:10 7/20/2020 15:54 12:44:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Power team restart genset after refueling. INC409406 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 7/20/2020 8:57 7/20/2020 17:43 8:46:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Power team restart genset after refueling. INC409448 HAIDO456 JUVENAT_5 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/20/2020 5:47 7/20/2020 8:02 2:15:00 4:00:00 Compliant Power Generator failure (Injection pump faulty) Injection pump is reported faulty Spare Injection pump replaced INC409448 HAIDO113 CANAPE-JUVENAT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/20/2020 5:47 7/20/2020 8:02 2:15:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO456 Cascaded Back on air with the main site INC409374 HAIDO539 ROUTE NATIONALE#1 DAMIEN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/20/2020 1:50 7/20/2020 8:46 6:56:00 4:00:00 Not Compliant Power Generator failure (Battery Failure) Battery Cable loossened OK Battery Cable adjusted and team restarted the genset INC409603 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/20/2020 9:54 7/20/2020 10:12 0:18:00 4:00:00 Compliant Power Generator failure (Indeterminate) PC board freeze Need to be justified Board has been reset INC409539 HDO089 CITE_ETERNEL Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/20/2020 5:31 7/20/2020 10:36 5:05:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) PC board freeze Need to be justified Board has been reset INC409565 HDO100 BOIS_VERNA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/20/2020 8:24 7/20/2020 10:49 2:25:00 4:00:00 Compliant Transmission Transmission (Indeterminate) [https://remedy/arsys/resources/images/arrow-down-white.gif] Indeterminate OK More information is expected from team. INC409431 HDO597 THOMASSIN32 IMP. MICHEL Port-au-Prince Huawei 2G+3G C O&M Fuel 7/20/2020 5:49 7/20/2020 12:01 6:12:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Fuel tank is empty Fuel Delivery Delay Fuel added INC409431 HDO105 TARA's Port-au-Prince Huawei 2G+3G+LTE C O&M Fuel 7/20/2020 5:49 7/20/2020 12:01 6:12:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDO597 Cascaded Back on air with the main site INC409431 HDO643 TARA's 2 Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 7/20/2020 5:49 7/20/2020 12:01 6:12:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDO597 Cascaded Back on air with the main site INC409045 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 7/19/2020 7:02 7/20/2020 12:17 29:15:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Fuel tank is empty Fuel Delivery Delay Fuel added INC409546 HAIDO210 MAHOTIERE_79 Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 7/20/2020 8:24 7/20/2020 13:32 5:08:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Fuel tank is empty Fuel Delivery Delay Fuel added INC409546 HAIDO604 MAHOTIERE 75 #N/A ZTE 2G+3G+LTE A O&M Fuel 7/20/2020 8:24 7/20/2020 13:32 5:08:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDO210 Cascaded Back on air with the main site INC409546 HAIDO561 WANEY93_PROLONGE #N/A ZTE 2G+3G+LTE B O&M Fuel 7/20/2020 8:24 7/20/2020 13:32 5:08:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDO210 Cascaded Back on air with the main site INC409546 HAIDO533 WANEY_93 Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 7/20/2020 8:24 7/20/2020 13:32 5:08:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDO210 Cascaded Back on air with the main site INC409546 HAIDO553 ST_ROCK_DIQUINI_63 Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 7/20/2020 8:24 7/20/2020 13:32 5:08:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDO210 Cascaded Back on air with the main site INC409546 HAIDO108 BROCHETTE_99 Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 7/20/2020 8:24 7/20/2020 13:32 5:08:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDO210 Cascaded Back on air with the main site INC409546 HAIDO514 JERUSALEM Port-au-Prince ZTE 2G+3G A O&M Fuel 7/20/2020 8:24 7/20/2020 13:32 5:08:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDO210 Cascaded Back on air with the main site INC409546 HAIDO216 RIVIERE_FROIDE Port-au-Prince ZTE 2G+3G A O&M Fuel 7/20/2020 8:24 7/20/2020 13:32 5:08:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDO210 Cascaded Back on air with the main site INC409546 HAIDO284 MAHOTIERE_81_COW Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 7/20/2020 8:24 7/20/2020 13:32 5:08:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDO210 Cascaded Back on air with the main site INC409639 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/20/2020 11:49 7/20/2020 14:24 2:35:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK More information is expected from team. INC409457 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 7/20/2020 6:46 7/20/2020 14:43 7:57:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank is empty Fuel Delivery Delay Fuel added INC409584 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/20/2020 10:37 7/20/2020 15:31 4:54:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate OK More information is expected from team. INC409584 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/20/2020 10:37 7/20/2020 15:31 4:54:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO592 Cascaded Back on air with the main site INC409724 HAIDO159 VILLAGE_THEODORE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/20/2020 13:25 7/20/2020 16:03 2:38:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK More information is expected from team. INC409770 HAIDO113 CANAPE-JUVENAT Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/20/2020 15:51 7/20/2020 17:14 1:23:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) Breaker tripped [https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif] Access_Security Breaker reset INC409710 HAIDO574 RANCH_DUVALIER_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/20/2020 12:19 7/20/2020 17:40 5:21:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate OK More information is expected from team. Cells Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC409370 HDC231 NARANG Centre Ericsson 2G D Talkpool 7/19/2020 23:40 7/20/2020 8:38 8:58:00 4:00:00 Not Compliant Power Affected by the power issue at the main site Affected by HDC236 Cascaded Site back on air with the main site INC408451 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 7/20/2020 11:02 53:00:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed OK Site back up with the sunrise INC409474 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/20/2020 8:20 7/20/2020 11:30 3:10:00 4:00:00 Not Compliant RBS Generator failure (Breaker Tripped) RBS Breaker tripped OK Breaker was reset INC409292 HDN227 MORNE_JOSUE Nord Ericsson 2G C Talkpool 7/20/2020 8:42 7/20/2020 11:57 3:15:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) RUS Faulty Spare RUS01b8 replaced. INC409604 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 7/20/2020 9:50 7/20/2020 13:57 4:07:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution expected from talkpool team INC409547 HDN229 BOIS_DE_LANCE Nord Ericsson 2G D Talkpool 7/20/2020 8:15 7/20/2020 15:45 7:30:00 4:00:00 Not Compliant RBS RBS Fault (DTRU failure) DTRU Faulty Spare DTRU replaced. INC409028 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 2G B Talkpool 7/19/2020 1:40 7/20/2020 15:55 38:15:00 4:00:00 Not Compliant RBS RBS Fault (DXU failure) DXU Faulty Spare DXU 21 replaced. INC409650 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 2G A Talkpool 7/20/2020 12:54 7/20/2020 15:41 2:47:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution expected from talkpool team Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 174 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 181 bytes Desc: image003.png URL: From Haiti.Noc at digicelgroup.com Mon Jul 20 18:33:03 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 21 Jul 2020 00:33:03 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM Message-ID: Hello Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 12 9 9 10 40 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 4 1 0 15 ZTE 10 9 4 0 10 Huawei 15 15 15 5 15 Network 38 28 20 5 40 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 31 2 0 1 6 40 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 265:32:41 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 138:49:37 Power Power Failure (Solar System failure) The solar system failed due to bad weather in the region. The site should be back on the air with solar energy. INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 88:22:21 Power Generator Failure (Engine broken) Talkpool Break down the genset , ETR to be provide by them INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 77:23:17 Power Generator Failure (Injection pump failure) 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Fuel injector and Priming pump issue. Spares part requested, team is waiting approval. More update will be share once available. INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 71:04:19 Power Generator failure (Water Pump Issue) water pump faulty ,a new one has been replaced but it also faulty INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 58:08:25 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 55:58:37 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC408555 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 14:09 53:55:23 Power Generator Failure (Starter battery failure) Starter battery faulty on site , new spare requested for replacement INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 48:45:19 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409112 HAIGA149 PELIGRIN Grande-Anse ZTE 2G+3G C Talkpool 7/19/2020 4:26 39:40:47 Power Power Failure (Indeterminate) Head cylinder leak, more update will be share once available. INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 37:13:12 Power Generator failure (Head Cylinder failure) Faulty head cylinder, more update will be share once available. INC409101 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 7/19/2020 7:07 36:59:47 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/19/2020 at 02:05 PM. ETR to be provided by them INC409188 HAIDN005 GABEL Nord ZTE 2G+3G+LTE B Talkpool 7/19/2020 14:54 29:10:41 Power Generator failure (Water Pump Issue) Water pump faulty on site , ETR to be provide by TP Team INC409188 HDN011 LOGE Nord ZTE 2G+3G+LTE A Talkpool 7/19/2020 17:13 26:51:41 Dependent Affected by the power issue at the main site Attached to HDN005 INC409337 HAIDO623 THOR_3 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/20/2020 1:57 18:10:20 Power Generator failure (Magnetic pickup failure) Faulty Magnetic pickup. Follow up is ongoing INC409433 HDC355 GRESSEAU/CABOBION Artibonite Ericsson 2G+3G D Talkpool 7/20/2020 3:02 17:02:15 Power Generator failure (Indeterminate) Team cannot reach due to road is blocked repported by TP Team INC409381 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 7/20/2020 7:56 12:11:13 Power Power Failure (Indeterminate) Electric pump faulty, more update will be share once available. INC409570 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/20/2020 10:06 10:01:15 Power Power Failure (Indeterminate) Engine knocking suspected, awaiting pictures to confirm. INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C Talkpool 7/20/2020 10:26 9:41:15 Power Power Failure (Indeterminate) Team cannot reach the site due road blocked. More update will be share once available. INC409656 HDO602 THOMASSIN_39 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/20/2020 13:40 6:27:25 Power Generator failure (Indeterminate) Talkpool can't provide update INC409729 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 7/20/2020 13:42 6:25:06 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/19/2020 at 05:45 PM. ETR to be provided by them INC409729 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 7/20/2020 13:42 6:25:06 Dependent Affected by the fuel issue at the main site Affected by HDO200 INC409729 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 7/20/2020 13:42 6:25:06 Dependent Affected by the fuel issue at the main site Affected by HDO200 INC409666 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/20/2020 14:10 5:54:24 Power Generator failure (Indeterminate) Team will back on air with commercial power INC409745 HDO019 MARCADIEUX Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/20/2020 14:45 5:22:20 Power Generator failure (Indeterminate) Team is working on the site INC409743 HDO240 RUE_ENTERREMENT Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/20/2020 14:45 5:22:12 Power Generator failure (Indeterminate) Team is working on the site INC409689 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/20/2020 15:13 4:51:24 Power Generator failure (Indeterminate) Team will back on air with commercial power INC409694 HAIDO330 GRAND_GODET_COW Ouest Huawei 2G+3G+LTE D Talkpool 7/20/2020 15:41 4:23:24 Power Generator failure (Indeterminate) Team working on site INC409697 HDS302 MACARY Sud-Est Ericsson 2G C Talkpool 7/20/2020 15:54 4:13:13 Power Power Failure (Indeterminate) Team is waiting for access. INC409774 HAIDO629 DOURETTE Ouest Huawei 2G+3G+LTE+TDD A Talkpool 7/20/2020 15:56 4:11:13 Power Power Failure (Indeterminate) Team is still working on site. INC409774 HAIDO121 KENSKOFF_67 Ouest Huawei 2G+3G+LTE D Talkpool 7/20/2020 15:56 4:11:13 Dependent Affected by the power issue at the main site Affected by HAIDO629 INC409781 HAIDO151 FONTAMARA_27 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/20/2020 16:26 3:40:40 Power Generator failure (Indeterminate) Talkpool can't provide update INC409783 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/20/2020 16:52 3:15:15 Power Generator failure (Indeterminate) Team is informed. ETA 8:18 PM INC409819 HDC260 DESSALINES Artibonite Ericsson 2G+3G+LTE A Talkpool 7/20/2020 17:05 2:59:24 Power Generator failure (Indeterminate) Team working on site INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/20/2020 18:20 1:47:37 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Sitet will be back on air when the batteries get charged with solar energy INC409907 HAIDS277 JABOIN Sud ZTE 2G D Talkpool 7/20/2020 18:33 1:34:37 Power Power Failure (Indeterminate) Portable genset is out of fuel, ETA 9:30PM. INC409907 HAIDS196 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/20/2020 18:33 1:34:37 Dependent Affected by the power issue at the main site Affected by HAIDS277 INC409843 HDO510 CLERCINE 22 Port-au-Prince Huawei 2G+3G+LTE+TDD B Talkpool 7/20/2020 18:51 1:15:55 Power Generator failure (Indeterminate) Team is informed. ETA 9:30 PM INC409844 HDO138 CORVINGTON_SECURITY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/20/2020 19:23 0:44:20 Power Generator failure (Indeterminate) Team is informed. ETA 9:21 PM INC409844 HAIDO169 L'UNION_MATERIAUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/20/2020 19:23 0:44:20 Dependent Affected by the power issue at the main site Affected by HDO138 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 173 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 173 bytes Desc: image003.png URL: From Haiti.Noc at digicelgroup.com Mon Jul 20 19:42:21 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 21 Jul 2020 01:42:21 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network for 09:00 PM Message-ID: Hello All, Please receive below the report for partially down sites in the network for 9:00 PM. Cells out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 907:57:16 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 779:19:31 Power RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 84:36:31 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting sector A in 1800 band. Spare part needed INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 84:21:16 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC408544 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/17/2020 22:26 68:16:09 RBS RBS Fault (RUS failure) RUS01B3 faulty , spare needed for replacement INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 60:40:31 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 60:40:31 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408550 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 60:40:31 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC407901 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/18/2020 6:02 60:40:31 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408954 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/18/2020 20:20 46:22:31 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare needed for replacement INC409042 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/20/2020 9:00 9:42:31 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 9:15:31 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409529 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/20/2020 10:00 8:42:31 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC409789 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 7/20/2020 17:15 1:26:45 RBS RBS Fault (Indeterminate) Team cannot provide update for this site INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 0:22:31 RBS RBS Fault (Indeterminate) Team has been dispatched. ETA 9:45 AM. Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jul 20 19:43:14 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 21 Jul 2020 01:43:14 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for 09:00 PM. Message-ID: Dear All, There are no site reported RUNNING ON BATTERY in the Network for 09:00 PM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jul 20 21:00:05 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 21 Jul 2020 03:00:05 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 10 8 8 16 42 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 20 3 0 0 22 ZTE 8 8 4 0 8 Huawei 12 12 12 4 12 Network 40 23 16 4 42 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 3 0 2 8 42 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 268:03:29 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 140:30:08 Power Power Failure (Solar System failure) The solar system failed due to bad weather in the region. The site should be back on the air with solar energy. INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 90:53:09 Power Generator Failure (Engine broken) Talkpool Break down the genset , ETR to be provide by them INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 79:03:48 Power Generator Failure (Injection pump failure) 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Fuel injector and Priming pump issue. Spares part requested, team is waiting approval. More update will be share once available. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 59:58:00 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 57:39:08 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC408555 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 14:09 56:26:11 Power Generator Failure (Starter battery failure) Starter battery faulty on site , new spare requested for replacement INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 50:25:50 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409112 HAIGA149 PELIGRIN Grande-Anse ZTE 2G+3G C Talkpool 7/19/2020 4:26 41:21:18 Power Power Failure (Indeterminate) Head cylinder leak, more update will be share once available. INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 38:53:43 Power Generator failure (Head Cylinder failure) Faulty head cylinder, more update will be share once available. INC409101 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 7/19/2020 7:07 38:49:22 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/19/2020 at 02:05 PM. ETR to be provided by them INC409188 HAIDN005 GABEL Nord ZTE 2G+3G+LTE B Talkpool 7/19/2020 14:54 31:41:29 Power Generator failure (Water Pump Issue) Water pump faulty on site , ETR to be provide by TP Team INC409188 HDN011 #N/A Nord ZTE 2G+3G+LTE A Talkpool 7/19/2020 17:13 29:22:29 Dependent Affected by the power issue at the main site Attached to HDN005 INC409337 HAIDO623 THOR_3 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/20/2020 1:57 19:59:55 Power Generator failure (Magnetic pickup failure) Faulty Magnetic pickup. Follow up is ongoing INC409381 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 7/20/2020 7:56 13:51:44 Power Power Failure (Indeterminate) Electric pump faulty, more update will be share once available. INC409570 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/20/2020 10:06 11:41:46 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C Talkpool 7/20/2020 10:26 11:21:46 Power Power Failure (Indeterminate) Team cannot reach the site due road blocked. More update will be share once available. INC409726 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/20/2020 13:30 9:04:54 Transmission Transmission (Indeterminate) No power issue found , TX Team will reach the site. ETA not yet available INC409666 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/20/2020 14:10 8:25:12 Power Generator failure (Indeterminate) Team will back on air with commercial power INC409656 HDO602 THOMASSIN_39 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/20/2020 13:40 8:17:00 Power Generator failure (Indeterminate) Team is working on site INC409729 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 7/20/2020 13:42 8:14:41 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/19/2020 at 05:45 PM. ETR to be provided by them INC409729 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 7/20/2020 13:42 8:14:41 Dependent Affected by the fuel issue at the main site Affected by HDO200 INC409729 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 7/20/2020 13:42 8:14:41 Dependent Affected by the fuel issue at the main site Affected by HDO200 INC409689 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/20/2020 15:13 7:22:12 Power Generator failure (Indeterminate) Team will back on air with commercial power INC409743 HDO240 RUE_ENTERREMENT Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/20/2020 14:45 7:11:47 Power Generator Failure (Alternator Failure) DC Alternator faulty. Follow up is ongoing INC409774 HAIDO629 DOURETTE Ouest Huawei 2G+3G+LTE+TDD A Talkpool 7/20/2020 15:56 5:51:44 Power Power Failure (Indeterminate) Team is on site INC409774 HAIDO121 KENSKOFF_67 Ouest Huawei 2G+3G+LTE D Talkpool 7/20/2020 15:56 5:51:44 Dependent Affected by the power issue at the main site Affected by HAIDO629 INC409781 HAIDO151 FONTAMARA_27 Port-au-Prince ZTE 2G+3G+LTE B O&M Fuel 7/20/2020 16:26 5:30:15 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/20/2020 at 7:59 PM. ETR to be provided by them INC409824 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/20/2020 17:30 5:04:39 Power Generator failure (Indeterminate) Team cannot provide update for this site INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/20/2020 18:20 3:28:08 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Sitet will be back on air when the batteries get charged with solar energy INC409843 HDO510 CLERCINE 22 Port-au-Prince Huawei 2G+3G+LTE+TDD B Talkpool 7/20/2020 18:51 3:05:30 Power Generator failure (Indeterminate) Team is waiting for access. Follow up is ongoing INC409920 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/20/2020 20:18 1:29:41 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC409856 HAIDO539 ROUTE NATIONALE#1 DAMIEN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/20/2020 20:38 1:18:59 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 11:30 PM INC409868 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 7/20/2020 21:18 1:16:54 Power Generator failure (Indeterminate) Team has been dispatched.ETA not yet provided INC409871 HDN156 TIKWA Nord-Ouest Ericsson 2G D Talkpool 7/20/2020 21:26 1:09:07 Power Generator failure (Indeterminate) Team has been dispatched.ETA not yet provided INC409871 HDN169 BEAUCHAMP Nord-Ouest Ericsson 2G D Talkpool 7/20/2020 21:26 1:09:07 Dependent Affected by the power issue at the main site Attached to HDC156 INC409824 HDC162 BIVAC Artibonite Ericsson 2G D Talkpool 7/20/2020 21:30 1:04:56 Dependent Affected by the power issue at the main site Attached to HDC165 INC409824 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 7/20/2020 21:30 1:04:56 Dependent Affected by the power issue at the main site Attached to HDC165 INC409824 HDC175 DAVI Artibonite Ericsson 2G D Talkpool 7/20/2020 21:30 1:04:56 Dependent Affected by the power issue at the main site Attached to HDC165 INC409935 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/20/2020 21:50 0:44:53 Power Generator failure (Indeterminate) Portable genset is out of fuel , ETR to be provide by Talkpool Team INC409926 HDS033 CARREFOUR PINGOUIN/LAGOSSELINE Sud-Est Ericsson 2G+3G D Talkpool 7/20/2020 21:06 0:41:31 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC409934 HAIDO189 LA_PEPINIERE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/20/2020 21:45 0:11:07 Power Generator failure (Indeterminate) Team has been dispatched. ETA will be shared soon ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 173 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 173 bytes Desc: image003.png URL: From Haiti.Noc at digicelgroup.com Mon Jul 20 22:27:13 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 21 Jul 2020 04:27:13 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network for 12:00 AM. Message-ID: Hello All, Please receive below the report for partially down sites in the network for 12:00 AM. Cells out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 911:00:00 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 785:03:00 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 90:20:00 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting sector A in 1800 band. Spare part needed INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 87:24:00 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC408544 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/17/2020 22:26 74:00:00 RBS RBS Fault (RUS failure) RUS01B3 faulty , spare needed for replacement INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 66:24:00 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 66:24:00 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408550 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 66:24:00 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC407901 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/18/2020 6:02 66:24:00 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408954 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/18/2020 20:20 52:06:00 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare needed for replacement INC409042 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/20/2020 9:00 15:26:00 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 14:59:00 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409529 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/20/2020 10:00 14:26:00 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC409789 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 7/20/2020 17:15 7:11:00 RBS RBS Fault (Indeterminate) Team cannot provide update for this site INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 6:06:00 RBS RBS Fault (Indeterminate) Team has been dispatched. Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jul 20 22:28:27 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 21 Jul 2020 04:28:27 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for 12:00 AM. Message-ID: Dear All, There are no site reported RUNNING ON BATTERY in the Network for 12:00 AM.. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Bouloute.PierreMoise at digicelgroup.com Mon Jul 20 23:00:04 2020 From: Bouloute.PierreMoise at digicelgroup.com (Pierre Moise Bouloute) Date: Tue, 21 Jul 2020 05:00:04 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM In-Reply-To: References: Message-ID: Hello Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 12 8 9 24 53 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 32 5 0 0 34 ZTE 8 8 4 0 8 Huawei 11 11 10 3 11 Network 51 24 14 3 53 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 34 3 0 3 13 53 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 269:58:25 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 142:31:19 Power Power Failure (Solar System failure) The solar system failed due to bad weather in the region. The site should be back on the air with solar energy. INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 92:48:05 Power Generator Failure (Engine broken) Talkpool Break down the genset , ETR to be provide by them INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 81:04:59 Power Generator Failure (Injection pump failure) 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Fuel injector and Priming pump issue. Spares part requested, team is waiting approval. More update will be share once available. INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 75:30:03 Power Generator failure (Water Pump Issue) water pump faulty ,a new one has been replaced but it also faulty INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 61:55:00 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 59:40:19 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC408555 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 14:09 58:21:07 Power Generator Failure (Starter battery failure) Starter battery faulty on site , new spare requested for replacement INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 52:27:01 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409112 HAIGA149 PELIGRIN Grande-Anse ZTE 2G+3G C Talkpool 7/19/2020 4:26 43:22:29 Power Power Failure (Indeterminate) Head cylinder leak, more update will be share once available. INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 40:54:54 Power Generator failure (Head Cylinder failure) Faulty head cylinder, more update will be share once available. INC409101 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 7/19/2020 7:07 40:46:22 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/19/2020 at 02:05 PM. ETR to be provided by them INC409188 HAIDN005 GABEL Nord ZTE 2G+3G+LTE B Talkpool 7/19/2020 14:54 33:36:25 Power Generator failure (Water Pump Issue) Water pump faulty on site , ETR to be provide by TP Team INC409188 HDN011 #N/A Nord ZTE 2G+3G+LTE A Talkpool 7/19/2020 17:13 31:17:25 Dependent Affected by the power issue at the main site Attached to HDN005 INC409337 HAIDO623 THOR_3 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/20/2020 1:57 21:56:55 Power Generator failure (Magnetic pickup failure) Faulty Magnetic pickup. Follow up is ongoing INC409433 HDC355 SIGUERITE #N/A Ericsson 2G+3G B Talkpool 7/20/2020 3:02 21:27:59 Power Generator failure (Indeterminate) Team cannot reach due to road is blocked reported by TP Team INC409381 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 7/20/2020 7:56 15:52:55 Power Power Failure (Indeterminate) Electric pump faulty, more update will be share once available. INC409570 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/20/2020 10:06 13:42:57 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C Talkpool 7/20/2020 10:26 13:22:57 Power Power Failure (Indeterminate) Team cannot reach the site due road blocked. More update will be share once available. INC409726 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/20/2020 13:30 10:59:50 Transmission Transmission (Indeterminate) No power issue found , TX Team will reach the site. ETA not yet available INC409666 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/20/2020 14:10 10:20:08 Power Generator failure (Indeterminate) Team will back on air with commercial power INC409656 HDO602 THOMASSIN_39 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/20/2020 13:40 10:14:00 Power Generator failure (Indeterminate) Team is still working on site INC409729 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 7/20/2020 13:42 10:11:41 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/19/2020 at 05:45 PM. ETR to be provided by them INC409729 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 7/20/2020 13:42 10:11:41 Dependent Affected by the fuel issue at the main site Affected by HDO200 INC409729 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 7/20/2020 13:42 10:11:41 Dependent Affected by the fuel issue at the main site Affected by HDO200 INC409689 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/20/2020 15:13 9:17:08 Power Generator failure (Indeterminate) Team will back on air with commercial power INC409743 HDO240 RUE_ENTERREMENT Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/20/2020 14:45 9:08:47 Power Generator Failure (Alternator Failure) DC Alternator faulty. Follow up is ongoing INC409774 HAIDO629 DOURETTE Ouest Huawei 2G+3G+LTE+TDD A Talkpool 7/20/2020 15:56 7:52:55 Power Power Failure (Indeterminate) Team is on the way with the HPU key, ETA will follow INC409774 HAIDO121 KENSKOFF_67 Ouest Huawei 2G+3G+LTE D Talkpool 7/20/2020 15:56 7:52:55 Dependent Affected by the power issue at the main site Affected by HAIDO629 INC409781 HAIDO151 FONTAMARA_27 Port-au-Prince ZTE 2G+3G+LTE B O&M Fuel 7/20/2020 16:26 7:27:15 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/20/2020 at 7:59 PM. ETR to be provided by them INC409824 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/20/2020 17:30 6:59:35 Transmission Transmission (Indeterminate) No power issue found , TX Team is working on site. INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/20/2020 18:20 5:29:19 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC409858 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 7/20/2020 20:34 3:56:05 Power Generator failure (Indeterminate) Team has been dispatched.ETA not yet provided INC409920 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/20/2020 20:18 3:30:52 Power Power Failure (Indeterminate) Talkpool does not manage his team to reach the site INC409868 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 7/20/2020 21:18 3:11:50 Power Generator failure (Indeterminate) Site suspected down of fuel, waiting for picture. INC409871 HDN156 TIKWA Nord-Ouest Ericsson 2G D Talkpool 7/20/2020 21:26 3:04:03 Power Generator failure (Indeterminate) Talkpool is not managing his team to reach the site INC409871 HDN169 BEAUCHAMP Nord-Ouest Ericsson 2G D Talkpool 7/20/2020 21:26 3:04:03 Dependent Affected by the power issue at the main site Attached to HDC156 INC409824 HDC162 BIVAC Artibonite Ericsson 2G D Talkpool 7/20/2020 21:30 2:59:52 Power Generator failure (Indeterminate) Attached to HDC165 INC409824 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 7/20/2020 21:30 2:59:52 Dependent Affected by the power issue at the main site Attached to HDC165 INC409824 HDC175 DAVI Artibonite Ericsson 2G D Talkpool 7/20/2020 21:30 2:59:52 Dependent Affected by the power issue at the main site Attached to HDC165 INC409926 HDS033 CARREFOUR PINGOUIN/LAGOSSELINE Sud-Est Ericsson 2G+3G D Talkpool 7/20/2020 21:06 2:42:42 Power Power Failure (Indeterminate) Team is in front of gate waiting for access INC409935 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/20/2020 21:50 2:39:49 Power Generator failure (Indeterminate) Portable genset is out of fuel , ETR to be provide by Talkpool Team INC409934 HAIDO189 LA_PEPINIERE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/20/2020 21:45 2:08:07 Power Generator failure (Indeterminate) Team will reach the site on 7/21/2020 at 12:30 AM INC409945 HDN104 MAROUGE Centre Ericsson 2G D Talkpool 7/20/2020 23:34 0:56:06 Power Generator failure (Indeterminate) Team has been dispatched. ETA not yet provided INC409945 HDN108 DESGRANGES Nord-Ouest Ericsson 2G A Talkpool 7/20/2020 23:34 0:56:06 Dependent Affected by the power issue at the main site Attached to HDN104 INC409945 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 7/20/2020 23:34 0:56:06 Dependent Affected by the power issue at the main site Attached to HDN104 INC409945 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 2G D Talkpool 7/20/2020 23:34 0:56:06 Dependent Affected by the power issue at the main site Attached to HDN104 INC409945 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G+3G A Talkpool 7/20/2020 23:34 0:56:06 Dependent Affected by the power issue at the main site Attached to HDN104 INC409885 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 7/20/2020 23:14 0:35:02 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC409886 HDS250 JANVIER_ CAVAILLON Sud Ericsson 2G D Talkpool 7/20/2020 23:14 0:35:00 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC409886 HGA045 MORNE FEVRE Nippes Ericsson 2G D Talkpool 7/20/2020 23:14 0:35:00 Dependent Affected by the power issue at the main site Affected by HDS250. INC409899 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 7/20/2020 23:56 0:34:06 Dependent Affected by the power issue at the main site [https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif] Attached to HDN106 INC409893 HDO249 SANTO_2_COW Port-au-Prince Huawei 2G+3G B Talkpool 7/20/2020 23:40 0:13:01 Power Generator failure (Indeterminate) Team has been dispatched. ETA will be shared soon ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 173 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 173 bytes Desc: image003.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.png Type: image/png Size: 181 bytes Desc: image004.png URL: From Haiti.Noc at digicelgroup.com Tue Jul 21 02:09:45 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 21 Jul 2020 08:09:45 +0000 Subject: [Rantt] NOC hourly report at 03:00 AM Message-ID: Hello Received the NOC hourly report done at 03:00 AM Sites off air by Class Class A B C D Total Total 13 9 9 27 58 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 33 6 0 0 38 ZTE 9 9 5 0 9 Huawei 12 12 10 3 12 Network 54 27 15 3 59 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 39 3 0 3 14 59 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 272:53:22 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 145:30:05 Power Power Failure (Solar System failure) The solar system failed due to bad weather in the region. The site should be back on the air with solar energy. INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 95:43:02 Power Generator Failure (Engine broken) Talkpool Break down the genset , ETR to be provide by them INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 84:03:45 Power Generator Failure (Injection pump failure) 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Fuel injector and Priming pump issue. Spares part requested, team is waiting approval. More update will be share once available. INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 78:25:00 Power Generator failure (Water Pump Issue) water pump faulty ,a new one has been replaced but it also faulty INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 64:51:10 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 62:39:05 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC408555 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 14:09 61:16:04 Power Generator Failure (Starter battery failure) Starter battery faulty on site , new spare requested for replacement INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 55:25:47 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409112 HAIGA149 PELIGRIN Grande-Anse ZTE 2G+3G C Talkpool 7/19/2020 4:26 46:21:15 Power Power Failure (Indeterminate) Head cylinder leak, more update will be share once available. INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 43:53:40 Power Generator failure (Head Cylinder failure) Faulty head cylinder, more update will be share once available. INC409101 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 7/19/2020 7:07 43:42:32 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/19/2020 at 02:05 PM. ETR to be provided by them INC409188 HAIDN005 GABEL Nord ZTE 2G+3G+LTE B Talkpool 7/19/2020 14:54 36:31:22 Power Generator failure (Water Pump Issue) Water pump faulty on site , ETR to be provide by TP Team INC409188 HDN011 #N/A Nord ZTE 2G+3G+LTE A Talkpool 7/19/2020 17:13 34:12:22 Dependent Affected by the power issue at the main site Attached to HDN005 INC409337 HAIDO623 THOR_3 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/20/2020 1:57 24:53:05 Power Generator failure (Magnetic pickup failure) Faulty Magnetic pickup. Follow up is ongoing INC409433 HDC355 SIGUERITE #N/A Ericsson 2G+3G B Talkpool 7/20/2020 3:02 24:22:56 Power Generator failure (Indeterminate) Team cannot reach due to road is blocked reported by TP Team INC409381 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 7/20/2020 7:56 18:51:41 Power Power Failure (Indeterminate) Electric pump faulty, more update will be share once available. INC409570 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/20/2020 10:06 16:41:43 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C Talkpool 7/20/2020 10:26 16:21:43 Power Power Failure (Indeterminate) Team cannot reach the site due road blocked. More update will be share once available. INC409899 HDN106 MORNE_VENT Nord-Ouest Ericsson C Talkpool Talkpool 7/20/2020 11:56 15:29:22 Power Generator failure (Indeterminate) Portable genset is out of fuel , ETR to be provide by Talkpool Team INC409726 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/20/2020 13:30 13:54:47 Transmission Transmission (Indeterminate) No power issue found , TX Team will reach the site. ETA not yet available INC409666 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/20/2020 14:10 13:15:05 Power Generator failure (Indeterminate) Team will back on air with commercial power INC409729 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 7/20/2020 13:42 13:07:51 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/19/2020 at 05:45 PM. ETR to be provided by them INC409729 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 7/20/2020 13:42 13:07:51 Dependent Affected by the fuel issue at the main site Affected by HDO200 INC409729 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 7/20/2020 13:42 13:07:51 Dependent Affected by the fuel issue at the main site Affected by HDO200 INC409689 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/20/2020 15:13 12:12:05 Power Generator failure (Indeterminate) Team will back on air with commercial power INC409743 HDO240 RUE_ENTERREMENT Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/20/2020 14:45 12:04:57 Power Generator Failure (Alternator Failure) DC Alternator faulty. Follow up is ongoing INC409774 HAIDO629 DOURETTE Ouest Huawei 2G+3G+LTE+TDD A Talkpool 7/20/2020 15:56 10:51:41 Power Power Failure (Indeterminate) The HPU key has been collected. Access issue. The team will be back on site once access is granted. INC409774 HAIDO121 KENSKOFF_67 Ouest Huawei 2G+3G+LTE D Talkpool 7/20/2020 15:56 10:51:41 Dependent Affected by the power issue at the main site Affected by HAIDO629 INC409781 HAIDO151 FONTAMARA_27 Port-au-Prince ZTE 2G+3G+LTE B O&M Fuel 7/20/2020 16:26 10:23:25 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/20/2020 at 7:59 PM. ETR to be provided by them INC409824 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/20/2020 17:30 9:54:32 Transmission Transmission (Indeterminate) No power issue found ,TX Team has been dispatched.ETA not yet provided INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/20/2020 18:20 8:28:05 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Sitet will be back on air when the batteries get charged with solar energy INC409858 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 7/20/2020 20:34 6:51:02 Power Generator failure (Indeterminate) Team has been dispatched.ETA not yet provided INC409920 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/20/2020 20:18 6:29:38 Power Power Failure (Indeterminate) Talkpool does not manage his team to reach the site INC409868 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 7/20/2020 21:18 6:06:47 Power Generator failure (Indeterminate) Site suspected down of fuel, waiting for picture. INC409871 HDN156 TIKWA Nord-Ouest Ericsson 2G D Talkpool 7/20/2020 21:26 5:59:00 Power Generator failure (Indeterminate) Talkpool is not managing his team to reach the site INC409871 HDN169 BEAUCHAMP Nord-Ouest Ericsson 2G D Talkpool 7/20/2020 21:26 5:59:00 Dependent Affected by the power issue at the main site Attached to HDC156 INC409824 HDC162 BIVAC Artibonite Ericsson 2G D Talkpool 7/20/2020 21:30 5:54:49 Power Generator failure (Indeterminate) Attached to HDC165 INC409824 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 7/20/2020 21:30 5:54:49 Dependent Affected by the power issue at the main site Attached to HDC165 INC409824 HDC175 DAVI Artibonite Ericsson 2G D Talkpool 7/20/2020 21:30 5:54:49 Dependent Affected by the power issue at the main site Attached to HDC165 INC409934 HAIDO189 LA_PEPINIERE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/20/2020 21:45 5:04:17 Power Generator failure (Indeterminate) Access issue. Security team is following up on this case. Next feedback is coming soon. INC409945 HDN105 MAROUGE Centre Ericsson 2G D Talkpool 7/20/2020 23:34 3:51:03 Power Generator failure (Indeterminate) Team has been dispatched.ETA 4:30 PM INC409945 HDN108 DESGRANGES Nord-Ouest Ericsson 2G A Talkpool 7/20/2020 23:34 3:51:03 Dependent Affected by the power issue at the main site Affected by the issue at both HDN104 and HDN106 INC409945 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 7/20/2020 23:34 3:51:03 Dependent Affected by the power issue at the main site Affected by the issue at both HDN104 and HDN106 INC409945 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 2G D Talkpool 7/20/2020 23:34 3:51:03 Dependent Affected by the power issue at the main site Affected by the issue at both HDN104 and HDN106 INC409945 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/20/2020 23:34 3:51:03 Dependent Affected by the power issue at the main site Affected by the issue at both HDN104 and HDN106 INC409885 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 7/20/2020 23:14 3:33:48 Power Power Failure (Indeterminate) The team cannot reach the site because the river is in flood. Next update to share when available INC409886 HDS250 JANVIER_ CAVAILLON Sud Ericsson 2G D Talkpool 7/20/2020 23:14 3:33:46 Power Power Failure (Indeterminate) Access issue. The team will be back on site once access is granted. INC409886 HGA045 MORNE FEVRE Nippes Ericsson 2G D Talkpool 7/20/2020 23:14 3:33:46 Dependent Affected by the power issue at the main site Affected by HDS250. INC409899 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 7/20/2020 23:56 3:29:03 Dependent Affected by the power issue at the main site Affected by the issue at both HDN104 and HDN106 INC409893 HDO249 SANTO_2_COW Port-au-Prince Huawei 2G+3G B Talkpool 7/20/2020 23:40 3:09:11 Power Generator failure (Indeterminate) Watchman of the site is unavailable. Security team is following up on this case. Next feedback is coming soon. INC409861 HAIDO103 SUN_AUTO Port-au-Prince Huawei 2G+3G A Talkpool 7/20/2020 23:40 3:09:11 Power Generator failure (Indeterminate) [https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif] Site is located in a business /no access at night. ETA: 8:00 AM INC409656 HDO602 THOMASSIN_39 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/21/2020 0:27 2:22:18 Power Generator failure (Breaker Tripped) Breaker Tripped indeterminately. Hybrid team wil check it on 7/21/2020. ETA: 8:30 AM INC409956 HDO375 BORNE_SOLDAT Ouest Ericsson 2G B Talkpool 7/21/2020 1:10 1:37:40 Power Generator Failure (Engine broken) Team has been dispatched. ETA: 05:35h INC409956 HDO427 PETIT GOAVE_II Ouest Ericsson 2G D Talkpool 7/21/2020 1:10 1:37:40 Dependent Affected by the power issue at the main site Affected by HDO375. INC409926 HDS033 CARREFOUR PINGOUIN/LAGOSSELINE Sud-Est Ericsson 2G+3G D Talkpool 7/21/2020 1:16 1:32:05 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409967 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 3G D Talkpool 7/21/2020 2:10 1:15:02 Power Generator failure (Indeterminate) Team has been dispatched.ETA not yet provided INC409970 HDC299 MAROUGE Centre Ericsson 3G D Talkpool 7/21/2020 2:11 1:14:22 Power Generator failure (Indeterminate) Team has been dispatched.ETA not yet provided INC409969 HAIDO152 THOR_65 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/21/2020 2:08 0:41:12 Power Generator failure (Indeterminate) Team has been dispatched. ETA will be shared soon ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 173 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 173 bytes Desc: image003.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.png Type: image/png Size: 181 bytes Desc: image004.png URL: From Haiti.Noc at digicelgroup.com Tue Jul 21 05:32:31 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 21 Jul 2020 11:32:31 +0000 Subject: [Rantt] NOC SITE REPORT updated for this July 21st, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this July 21st, 2020 till 7:00 AM > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 276:34:28 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 149:30:15 Power Power Failure (Solar System failure) The solar system failed due to bad weather in the region. The site should be back on the air with solar energy. INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 99:24:08 Power Generator Failure (Engine broken) Talkpool Break down the genset , ETR to be provide by them INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 88:03:55 Power Generator Failure (Injection pump failure) 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Fuel injector and Priming pump issue. Spares part requested, team awaits approval. More update will be share once available. INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 82:06:06 Power Generator failure (Water Pump Issue) water pump faulty ,a new one has been replaced but it also faulty INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 68:45:45 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 66:39:15 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC408555 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 14:09 64:57:10 Power Generator Failure (Starter battery failure) Starter battery faulty on site , new spare requested for replacement INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 59:25:57 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409112 HAIGA149 PELIGRIN Grande-Anse ZTE 2G+3G C Talkpool 7/19/2020 4:26 50:21:25 Power Power Failure (Indeterminate) Head cylinder leak, more update will be share once available. INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 47:53:50 Power Generator failure (Head Cylinder failure) Faulty head cylinder, more update will be share once available. INC409101 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 7/19/2020 7:07 47:37:07 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/19/2020 at 02:05 PM. ETR to be provided by them INC409188 HAIDN005 GABEL Nord ZTE 2G+3G+LTE B Talkpool 7/19/2020 14:54 40:12:28 Power Generator failure (Water Pump Issue) Water pump faulty on site , ETR to be provide by TP Team INC409188 HDN011 #N/A Nord ZTE 2G+3G+LTE A Talkpool 7/19/2020 17:13 37:53:28 Dependent Affected by the power issue at the main site Attached to HDN005 INC409337 HAIDO623 THOR_3 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/20/2020 1:57 28:47:40 Power Generator failure (Magnetic pickup failure) Faulty Magnetic pickup. Follow up is ongoing INC409433 HDC355 SIGUERITE #N/A Ericsson 2G+3G B Talkpool 7/20/2020 3:02 28:04:02 Power Generator failure (Indeterminate) Team cannot reach due to road is blocked reported by TP Team INC409381 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 7/20/2020 7:56 22:51:51 Power Power Failure (Indeterminate) Electric pump faulty, more update will be share once available. INC409570 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/20/2020 10:06 20:41:53 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C Talkpool 7/20/2020 10:26 20:21:53 Power Power Failure (Indeterminate) Team cannot reach the site due road blocked. More update will be share once available. INC409726 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/20/2020 13:30 17:35:53 Transmission Transmission (Indeterminate) No power issue found , TX Team will reach the site. ETA not yet available INC409729 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 7/20/2020 13:42 17:02:26 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/19/2020 at 05:45 PM. ETR to be provided by them INC409729 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 7/20/2020 13:42 17:02:26 Dependent Affected by the fuel issue at the main site Affected by HDO200 INC409729 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 7/20/2020 13:42 17:02:26 Dependent Affected by the fuel issue at the main site Affected by HDO200 INC409666 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/20/2020 14:10 16:56:11 Power Generator failure (Indeterminate) Team will back on air with commercial power INC409743 HDO240 RUE_ENTERREMENT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/20/2020 14:45 15:59:32 Power Generator Failure (Alternator Failure) DC Alternator faulty. Follow up is ongoing INC409689 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/20/2020 15:13 15:53:11 Power Generator failure (Indeterminate) Team will back on air with commercial power INC409774 HAIDO629 DOURETTE Ouest Huawei 2G+3G+LTE A Talkpool 7/20/2020 15:56 14:51:51 Power Power Failure (Indeterminate) The HPU key has been collected. Access issue. The team will be back on site once access is granted. ETA: 08:00h INC409774 HAIDO121 KENSKOFF_67 Ouest Huawei 2G+3G+LTE D Talkpool 7/20/2020 15:56 14:51:51 Dependent Affected by the power issue at the main site Affected by HAIDO629 INC409781 HAIDO151 FONTAMARA_27 Port-au-Prince ZTE 2G+3G+LTE B O&M Fuel 7/20/2020 16:26 14:18:00 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/20/2020 at 7:59 PM. ETR to be provided by them INC409824 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/20/2020 17:30 13:35:38 Transmission Transmission (MMU failure) (MMU failure)) on site , ETR to be provide by TP Team INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/20/2020 18:20 12:28:15 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC409858 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 7/20/2020 20:34 10:32:08 Power Generator failure (Radiator failure) (Radiator failure) on site , ETR to be provide by TP Team INC409920 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/20/2020 20:18 10:29:48 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 07:30h INC409868 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 7/20/2020 21:18 9:47:53 Power Generator failure (Indeterminate) Site suspected down of fuel, waiting for picture. INC409871 HDN156 TIKWA Nord-Ouest Ericsson 2G D Talkpool 7/20/2020 21:26 9:40:06 Power Generator failure (Indeterminate) Team has been dispatched. ETA 7:30 AM INC409871 HDN169 BEAUCHAMP Nord-Ouest Ericsson 2G D Talkpool 7/20/2020 21:26 9:40:06 Dependent Affected by the power issue at the main site Attached to HDN156 INC409824 HDC162 BIVAC Artibonite Ericsson 2G D Talkpool 7/20/2020 21:30 9:35:55 Power Generator failure (Indeterminate) Attached to HDC165 INC409824 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 7/20/2020 21:30 9:35:55 Dependent Affected by the power issue at the main site Attached to HDC165 INC409824 HDC175 DAVI Artibonite Ericsson 2G D Talkpool 7/20/2020 21:30 9:35:55 Dependent Affected by the power issue at the main site Attached to HDC165 INC409935 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/20/2020 21:50 9:15:52 Power Generator failure (Indeterminate) Portable genset is out of fuel , ETR to be provide by Talkpool Team INC409885 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 7/20/2020 23:14 7:33:58 Power Power Failure (Indeterminate) The team cannot reach the site because the river is in flood. ETA: 07:40h INC409886 HDS250 JANVIER_ CAVAILLON Sud Ericsson 2G D Talkpool 7/20/2020 23:14 7:33:56 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 07:50h INC409886 HGA045 MORNE FEVRE Nippes Ericsson 2G D Talkpool 7/20/2020 23:14 7:33:56 Dependent Affected by the power issue at the main site Affected by HDS250. INC409893 HDO249 SANTO_2_COW Port-au-Prince Huawei 2G+3G B Talkpool 7/20/2020 23:40 7:03:46 Power Generator failure (Indeterminate) Watchman of the site is unavailable. Security team is following up on this case. Next feedback is coming soon. INC409861 HAIDO103 SUN_AUTO Port-au-Prince Huawei 2G+3G A Talkpool 7/20/2020 23:40 7:03:46 Power Generator failure (Indeterminate) Site is located in a business /no access at night. ETA: 8:00 AM INC409656 HDO602 THOMASSIN_39 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/21/2020 0:27 6:16:53 Power Generator failure (Breaker Tripped) Breaker Tripped indeterminately. Hybrid team will check it on 7/21/2020. ETA: 8:30 AM INC409926 HDS033 CARREFOUR PINGOUIN/LAGOSSELINE Sud-Est Ericsson 2G+3G D Talkpool 7/21/2020 1:16 5:32:15 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409967 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 7/21/2020 2:10 4:56:08 Power Generator failure (Indeterminate) Team is waiting access INC410020 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G C Talkpool 7/21/2020 4:04 3:02:14 Power Generator failure (Indeterminate) Team has been dispatched. ETA 7:30 AM INC410020 HDC282 PONT_JOUX Artibonite Ericsson 2G C Talkpool 7/21/2020 4:04 3:02:14 Dependent Affected by the power issue at the main site Attached to HDC276 INC409381 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Talkpool 7/21/2020 4:00 2:47:50 Dependent Affected by the power issue at the main site Affected by HAIDS128. INC410019 HDS318 DELIA Sud-Est Ericsson 2G D Talkpool 7/21/2020 4:04 2:44:00 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 07:30h INC410019 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 7/21/2020 4:04 2:44:00 Dependent Affected by the power issue at the main site Affected by HDS318. INC410019 HDS351 ANSE_A_PITRE Sud-Est Ericsson 3G B Talkpool 7/21/2020 4:04 2:44:00 Dependent Affected by the power issue at the main site Affected by HDS318. INC410022 HAIDO256 BIZOTON_53_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/21/2020 4:21 2:23:04 Power Generator failure (Indeterminate) Team is waiting for access. Follow up is ongoing INC410025 HDO060 LABOULE_17 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/21/2020 5:02 1:42:45 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 7:30 AM INC410027 HDN268 PECHE_BONHEUR_CAPHAITIEN Nord Ericsson 2G D Talkpool 7/21/2020 5:42 1:24:10 Power Generator failure (Indeterminate) Team cannot provide update for this site INC410027 HDN279 CAMP_LOUISE Nord Ericsson 2G D Talkpool 7/21/2020 5:42 1:24:10 Dependent Affected by the power issue at the main site Attached to HDN268 INC410027 HDN304 ROBILLARD Nord Ericsson 2G D Talkpool 7/21/2020 5:42 1:24:10 Dependent Affected by the power issue at the main site Attached to HDN268 INC409978 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/21/2020 5:25 1:19:28 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 7:30 AM INC409970 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/21/2020 6:02 1:04:28 Power Power Failure (Solar System failure) Site will back on air with solar power INC409042 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/21/2020 6:03 1:03:28 Power Power Failure (Solar System failure) Site will back on air with solar power INC409042 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/21/2020 6:03 1:03:28 Dependent Affected by the power issue at the main site Affected by HDC318 INC410029 HDC332 TI FOND Centre Ericsson D Talkpool 7/21/2020 6:06 1:00:10 Power Power Failure (Solar System failure) Site will back on air with solar power INC410031 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 7/21/2020 6:20 0:46:28 Power Generator failure (Indeterminate) Team has been dispatched. ETA 9:30 AM Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 913:22:05 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 779:19:31 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 89:46:05 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 84:36:31 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting sector A in 1800 band. Spare part needed INC408544 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/17/2020 22:26 68:16:09 RBS RBS Fault (RUS failure) RUS01B3 faulty , spare needed for replacement INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 60:40:31 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 60:40:31 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408550 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 60:40:31 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC407901 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/18/2020 6:02 60:40:31 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 9:15:31 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409950 HDO322 FONDS_VERRETTES Ouest Ericsson 3G C Talkpool 7/21/2020 0:47 6:19:28 Power Power Failure (Indeterminate) Team has been dispatched.ETA 7:30 PM INC409789 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 7/20/2020 17:15 1:26:45 RBS RBS Fault (Indeterminate) Team cannot provide update for this site INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 0:22:31 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part needed Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet Sites Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC409811 HGA027 MIRAGOANE Nippes Ericsson 2G D Talkpool 7/20/2020 16:46 7/20/2020 19:10 2:24:00 4:00:00 Compliant Power Generator failure (Speed sensor Failure) Oil and water mixed OK The water has been extracted and genset restarted INC409811 HGA002 MIRAGOANE Nippes Ericsson 2G+3G+LTE A Talkpool 7/20/2020 16:46 7/20/2020 19:10 2:24:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HGA027 Cascaded Back on air with the main site INC409777 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G+3G A Talkpool 7/20/2020 16:04 7/20/2020 19:25 3:21:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure OK 1 gallon of oil added and 2 gallon of coolant added INC409807 HAIDS141 BERRA Sud ZTE 2G+3G C Talkpool 7/20/2020 16:38 7/20/2020 19:41 3:03:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) Breaker tripped OK Breaker has been reset INC409509 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/20/2020 12:22 7/20/2020 19:47 7:25:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) RBS not powered Need to be justified RBS has been boosted with AC current INC409697 HDS302 MACARY Sud-Est Ericsson 2G C Talkpool 7/20/2020 15:54 7/20/2020 21:20 5:26:00 4:00:00 Not Compliant Power Power Failure (ATS breaker tripped) ATS breaker tripped Need to be justified ATS breaker has been reset INC409907 HAIDS277 JABOIN Sud ZTE 2G D Talkpool 7/20/2020 18:33 7/20/2020 21:40 3:07:24 4:00:00 Compliant Power Power Failure (Indeterminate) Portable genset is out of fuel OK 6 gallons of fuel added INC409907 HAIDS196 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/20/2020 18:33 7/20/2020 21:40 3:07:24 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDS277 Cascaded Back on air with the main site INC409956 HDO375 BORNE_SOLDAT Ouest Ericsson 2G B Talkpool 7/21/2020 1:10 7/21/2020 6:00 4:49:59 4:00:00 Not Compliant Power RBS Fault (Breaker tripped) RBS breaker tripped Need to be justified RBS cabinet has been reset INC409956 HDO427 PETIT GOAVE_II Ouest Ericsson 2G D Talkpool 7/21/2020 1:10 7/21/2020 6:00 4:49:59 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO375. Cascaded Back on air with the main site INC409745 HDO019 MARCADIEUX Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/20/2020 14:45 7/20/2020 19:56 5:11:05 4:00:00 Not Compliant Power Generator Failure (Underspeed) Underspeed due to low fuel level Need to be justified Reset alarm and genset restarted INC409783 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/20/2020 16:52 7/20/2020 20:16 3:23:50 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to radiator dirty OK Radiator refresh and genset restarted INC409918 HDO678 CROIX DES PRES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/20/2020 20:25 7/20/2020 21:46 1:20:26 4:00:00 Compliant Power Generator Failure (Underspeed) Underspeed due to low fuel level OK Team power bleed and restart genset INC409918 HDO544 AVENUE_CHILIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/20/2020 20:25 7/20/2020 21:46 1:20:26 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO678 Cascaded Back on air with the main site INC409918 HDO228 NATIONAL PALACE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/20/2020 20:25 7/20/2020 21:46 1:20:26 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO678 Cascaded Back on air with the main site INC409918 HDO067 BARIAJOU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/20/2020 20:25 7/20/2020 21:46 1:20:26 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO678 Cascaded Back on air with the main site INC409843 HDO510 CLERCINE 22 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/20/2020 18:51 7/20/2020 22:04 3:12:56 4:00:00 Compliant Power Generator failure(Emergency Stop Button Pressed ) Emergency Stop Button Pressed OK Reset alarm, 1 gal. of oil added and genset restarted INC409844 HDO138 CORVINGTON_SECURITY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/20/2020 19:23 7/20/2020 22:22 2:58:55 4:00:00 Compliant Power Generator failure(Emergency Stop Button Pressed ) Emergency Stop Button Pressed OK Reset alarm and genset restarted on auto mode INC409844 HAIDO169 L'UNION_MATERIAUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/20/2020 19:23 7/20/2020 22:22 2:58:55 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO138 Cascaded Back on air with the main site INC409969 HAIDO152 THOR_65 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/21/2020 2:08 7/21/2020 5:34 3:25:53 4:00:00 Compliant Power Generator failure (Breaker Tripped) [https://remedy/arsys/resources/images/arrow-down-white.gif][https://remedy/arsys/resources/images/arrow-down-white.gif] ZTE breaker tripped / synchronization problem OK ZTE breaker reset and genset restarted INC409934 HAIDO189 LA_PEPINIERE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/20/2020 21:45 7/21/2020 6:40 8:54:07 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC409856 HAIDO539 ROUTE NATIONALE#1 DAMIEN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/20/2020 20:38 7/20/2020 22:53 2:25:07 4:00:00 Not Compliant Power Generator failure (Indeterminate) Fail to start due to starter battery low OK The genset has been restarted with an external battery INC409694 HAIDO330 GRAND_GODET_COW Ouest Huawei 2G+3G+LTE D Talkpool 7/20/2020 15:41 7/20/2020 19:53 4:12:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) (Indeterminate) Need to be justified Information about the CM is still expected from team. INC409819 HDC260 DESSALINES Artibonite Ericsson 2G+3G+LTE A Talkpool 7/20/2020 17:05 7/20/2020 21:02 3:57:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure OK 1 gallon of oil added and the genset has been restarted INC409945 HDN104 MAROUGE Centre Ericsson 2G D Talkpool 7/20/2020 23:34 7/21/2020 5:48 6:14:17 4:00:00 Not Compliant Transmission Transmission (Indeterminate) (Indeterminate) Need to be justified Resolutions and details is expected from concerned team INC409945 HDN108 DESGRANGES Nord-Ouest Ericsson 2G A Talkpool 7/20/2020 23:34 7/21/2020 5:48 6:14:17 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN104 Cascaded Back in service with the main site INC409945 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 7/20/2020 23:34 7/21/2020 5:48 6:14:17 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN104 Cascaded Back in service with the main site INC409945 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 2G D Talkpool 7/20/2020 23:34 7/21/2020 5:48 6:14:17 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN104 Cascaded Back in service with the main site INC409945 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G+3G A Talkpool 7/20/2020 23:34 7/21/2020 5:48 6:14:17 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN104 Cascaded Back in service with the main site INC409945 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 7/20/2020 23:34 7/21/2020 5:48 6:14:17 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN104 Cascaded Back in service with the main site INC409899 HDN106 MORNE_VENT Nord-Ouest Ericsson C Talkpool Talkpool 7/20/2020 23:56 7/21/2020 6:32 6:35:58 4:00:00 Not Compliant Power Generator failure (Indeterminate) (Indeterminate) Need to be justified Information about the CM is still expected from team. Sites Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC409950 HDO322 FONDS_VERRETTES Ouest Ericsson 3G C Talkpool 7/21/20 0:47 7/21/20 6:38 5:51:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) (Indeterminate) Need to be justified Information about the CM is still expected from team. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 173 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Name: image005.png Type: image/png Size: 179 bytes Desc: image005.png URL: From Haiti.Noc at digicelgroup.com Tue Jul 21 06:39:15 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 21 Jul 2020 12:39:15 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM In-Reply-To: References: Message-ID: Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 11 8 12 29 60 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 38 4 0 0 40 ZTE 8 8 3 0 8 Huawei 12 12 11 2 12 Network 58 24 14 2 60 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 40 4 0 3 13 60 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 278:03:59 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 151:17:59 Power Power Failure (Solar System failure) The solar system failed due to bad weather in the region. The site should be back on the air with solar energy. INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 100:53:59 Power Generator Failure (Engine broken) Talkpool Break down the genset , ETR to be provide by them INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 89:51:59 Power Generator Failure (Injection pump failure) 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Fuel injector and Priming pump issue. Spares part requested, team awaits approval. More update will be share once available. INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 83:35:59 Power Generator failure (Water Pump Issue) water pump faulty ,a new one has been replaced but it also faulty INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 70:36:59 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 68:26:59 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 61:13:59 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409112 HAIGA149 PELIGRIN Grande-Anse ZTE 2G+3G C Talkpool 7/19/2020 4:26 52:09:59 Power Power Failure (Indeterminate) Head cylinder leak, more update will be share once available. INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 49:41:59 Power Generator failure (Head Cylinder failure) Faulty head cylinder, more update will be share once available. INC409101 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 7/19/2020 7:07 49:28:59 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/19/2020 at 02:05 PM. ETR to be provided by them INC409337 HAIDO623 THOR_3 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/20/2020 1:57 30:38:59 Power Generator failure (Magnetic pickup failure) Faulty Magnetic pickup. Follow up is ongoing for remedy. ETR to be provided INC409433 HDC355 SIGUERITE Centre Ericsson 2G B Talkpool 7/20/2020 3:02 29:33:59 Power Generator failure (Indeterminate) Team cannot reach due to road is blocked repported by TP Team INC409381 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 7/20/2020 7:56 24:39:59 Power Power Failure (Indeterminate) Electric pump faulty, more update will be share once available. INC409570 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/20/2020 10:06 22:29:59 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C Talkpool 7/20/2020 10:26 22:09:59 Power Power Failure (Indeterminate) Team cannot reach the site due road blocked. More update will be share once available. INC409726 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/20/2020 13:30 19:05:59 Transmission Transmission (Indeterminate) No power issue found , Tx Team will reach the site. ETA not yet available INC409729 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 7/20/2020 13:42 18:53:59 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/19/2020 at 05:45 PM. ETR to be provided by them INC409729 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 7/20/2020 13:42 18:53:59 Dependent Affected by the fuel issue at the main site Affected by HDO200 INC409729 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 7/20/2020 13:42 18:53:59 Dependent Affected by the fuel issue at the main site Affected by HDO200 INC409666 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/20/2020 14:10 18:25:59 Power Generator failure (Indeterminate) Team will back on air with commercial power INC409743 HDO240 RUE_ENTERREMENT Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/20/2020 14:45 17:50:59 Power Generator Failure (Alternator Failure) DC Alternator faulty. Follow up is ongoing for remedy. ETR to be provided INC409689 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/20/2020 15:13 17:22:59 Power Generator failure (Indeterminate) Team will back on air with commercial power INC409774 HAIDO629 DOURETTE Ouest Huawei 2G+3G+LTE A Talkpool 7/20/2020 15:56 16:39:59 Power Power Failure (Indeterminate) The HPU key has been collected. Access issue. The team will be back on site once access is granted. ETA: 08:30h INC409774 HAIDO121 KENSKOFF_67 Ouest Huawei 2G+3G+LTE D Talkpool 7/20/2020 15:56 16:39:59 Dependent Affected by the power issue at the main site Affected by HAIDO629 INC409781 HAIDO151 FONTAMARA_27 Port-au-Prince ZTE 2G+3G+LTE B O&M Fuel 7/20/2020 16:26 16:09:59 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/20/2020 at 7:59 PM. ETR to be provided by them INC409824 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/20/2020 17:30 15:05:59 Transmission Transmission (MMU failure) (MMU failure)) on site , ETR to be provide by TP Team INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/20/2020 18:20 14:15:59 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC409920 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/20/2020 20:18 12:17:59 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 08:30h INC409858 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 7/20/2020 20:34 12:01:59 Power Generator failure (Radiator failure) (Radiator failure) on site , ETR to be provide by TP Team INC409868 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D O&M FUEL 7/20/2020 21:18 11:17:59 Fuel Generator failure (Fuel issue) Fuel team has been informed since 21/07/2020. ETR to be provided INC409871 HDN156 TIKWA Nord-Ouest Ericsson 2G D Talkpool 7/20/2020 21:26 11:09:59 Power Generator failure (Indeterminate) Team is working on site INC409871 HDN169 BEAUCHAMP Nord-Ouest Ericsson 2G D Talkpool 7/20/2020 21:26 11:09:59 Dependent Affected by the power issue at the main site Attached to HDN156 INC409824 HDC162 BIVAC Artibonite Ericsson 2G D Talkpool 7/20/2020 21:30 11:05:59 Power Generator failure (Indeterminate) Attached to HDC165 INC409824 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 7/20/2020 21:30 11:05:59 Dependent Affected by the power issue at the main site Attached to HDC165 INC409824 HDC175 DAVI Artibonite Ericsson 2G D Talkpool 7/20/2020 21:30 11:05:59 Dependent Affected by the power issue at the main site Attached to HDC165 INC409935 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/20/2020 21:50 10:45:59 Power Generator failure (Indeterminate) Portable genset is out of fuel , ETR to be provide by Talkpool Team INC409885 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 7/20/2020 23:14 9:21:59 Power Power Failure (Indeterminate) The team cannot reach the site because the river is in flood. ETA: expired, waiting for a new update. INC409886 HDS250 JANVIER_ CAVAILLON Sud Ericsson 2G D Talkpool 7/20/2020 23:14 9:21:59 Power Power Failure (Indeterminate) Team is on site, waiting for access. INC409886 HGA045 MORNE FEVRE Nippes Ericsson 2G D Talkpool 7/20/2020 23:14 9:21:59 Dependent Affected by the power issue at the main site Affected by HDS250. INC409893 HDO249 SANTO_2_COW Port-au-Prince Huawei 2G+3G B Talkpool 7/20/2020 23:40 8:55:59 Power Generator failure (Indeterminate) Team is on the site for corrective INC409656 HDO602 THOMASSIN_39 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/21/2020 0:27 8:08:59 Power Generator failure (Breaker Tripped) Breaker Tripped indeterminately. Hybrid team will check it on 7/21/2020. ETA: 8:30 AM INC409926 HDS033 CARREFOUR PINGOUIN/LAGOSSELINE Sud-Est Ericsson 2G+3G D Talkpool 7/21/2020 1:16 7:19:59 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409381 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Talkpool 7/21/2020 4:00 4:35:59 Dependent Affected by the power issue at the main site Affected by HAIDS128. INC410019 HDS318 DELIA Sud-Est Ericsson 2G D Talkpool 7/21/2020 4:04 4:31:59 Power Power Failure (Indeterminate) Team has been dispatched. ETA: expired, waiting for a new update. INC410019 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 7/21/2020 4:04 4:31:59 Dependent Affected by the power issue at the main site Affected by HDS318. INC410020 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G C Talkpool 7/21/2020 4:04 4:31:59 Power Generator failure (Indeterminate) Site suspected out of fuel, waiting for pictures INC410020 HDC282 PONT_JOUX Artibonite Ericsson 2G C Talkpool 7/21/2020 4:04 4:31:59 Dependent Affected by the power issue at the main site Attached to HDC276 INC410022 HAIDO256 BIZOTON_53_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/21/2020 4:21 4:14:59 Power Generator failure (Indeterminate) Team is on the site for corrective INC410025 HDO060 LABOULE_17 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/21/2020 5:02 3:33:59 Power Generator failure (Indeterminate) Team will reach HDO629 first after they will go to this site. ETA: 08h45 AM INC409978 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/21/2020 5:25 3:10:59 Power Generator failure (Indeterminate) The Team will have a delay. New ETA: 8:30 AM INC410027 HDN268 PECHE_BONHEUR_CAPHAITIEN Nord Ericsson 2G D Talkpool 7/21/2020 5:42 2:53:59 Power Generator failure (Indeterminate) Team has been dispatched.ETA 9:10 AM INC410027 HDN279 CAMP_LOUISE Nord Ericsson 2G D Talkpool 7/21/2020 5:42 2:53:59 Dependent Affected by the power issue at the main site Attached to HDN268 INC410027 HDN304 ROBILLARD Nord Ericsson 2G D Talkpool 7/21/2020 5:42 2:53:59 Dependent Affected by the power issue at the main site Attached to HDN268 INC409970 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/21/2020 6:02 2:33:59 Power Power Failure (Solar System failure) Site will back on air with solar power INC409042 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/21/2020 6:03 2:32:59 Power Power Failure (Solar System failure) Site will back on air with solar power INC409042 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/21/2020 6:03 2:32:59 Dependent Affected by the power issue at the main site Affected by HDC318 INC410029 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/21/2020 6:06 2:29:59 Power Power Failure (Solar System failure) Site will back on air with solar power INC410031 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 7/21/2020 6:20 2:15:59 Power Generator failure (Indeterminate) Team has been dispatched.ETA 9:30 AM INC409987 HDC150 ANSE_ROUGE Artibonite Ericsson 2G+3G C Talkpool 7/21/2020 7:10 1:25:59 Power Generator failure (Indeterminate) Team has been dispatched.ETA: 11:AM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 174 bytes Desc: image002.png URL: From Haiti.Noc at digicelgroup.com Tue Jul 21 07:57:18 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 21 Jul 2020 13:57:18 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM Message-ID: Hello All, Received the NOC hourly report done at 9:00 AM Sites off air by Class Class A B C D Total Total 15 7 13 23 58 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 34 4 0 0 36 ZTE 9 8 2 0 9 Huawei 13 13 9 2 13 Network 56 25 11 2 58 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 40 2 0 2 14 58 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 279:23:05 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 152:37:05 Power Power Failure (Solar System failure) The solar system failed due to bad weather in the region. The site should be back on the air with solar energy. INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 102:13:05 Power Generator Failure (Engine broken) Talkpool Break down the genset , ETR to be provide by them INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 91:11:05 Power Generator Failure (Injection pump failure) 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Fuel injector and Priming pump issue. Spares part requested, team awaits approval. More update will be share once available. INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 84:55:05 Power Generator failure (Water Pump Issue) water pump faulty ,a new one has been replaced but it also faulty INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 71:56:05 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 69:46:05 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 62:33:05 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409112 HAIGA149 PELIGRIN Grande-Anse ZTE 2G+3G C Talkpool 7/19/2020 4:26 53:29:05 Power Power Failure (Indeterminate) Head cylinder leak, more update will be share once available. INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 51:01:05 Power Generator failure (Head Cylinder failure) Faulty head cylinder, more update will be share once available. INC409101 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 7/19/2020 7:07 50:48:05 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/19/2020 at 02:05 PM. ETR to be provided by them INC409337 HAIDO623 THOR_3 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/20/2020 1:57 31:58:05 Power Generator failure (Magnetic pickup failure) Faulty Magnetic pickup. Follow up is ongoing for remedy. ETR to be provided INC409433 HDC355 SIGUERITE Centre Ericsson 2G B Talkpool 7/20/2020 3:02 30:53:05 Power Generator failure (Indeterminate) Team cannot reach due to road is blocked repported by TP Team INC409381 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 7/20/2020 7:56 25:59:05 Power Power Failure (Indeterminate) Electric pump faulty, more update will be share once available. INC409570 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/20/2020 10:06 23:49:05 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C Talkpool 7/20/2020 10:26 23:29:05 Power Power Failure (Indeterminate) Team cannot reach the site due road blocked. More update will be share once available. INC409726 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/20/2020 13:30 20:25:05 Transmission Transmission (Indeterminate) No power issue found , Tx Team will reach the site. ETA: 9:45AM INC409729 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 7/20/2020 13:42 20:13:05 Power Generator failure (Indeterminate) Fuel added. Power team dispatched INC409729 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 7/20/2020 13:42 20:13:05 Dependent Affected by the power issue at the main site Affected by HDO200 INC409729 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 7/20/2020 13:42 20:13:05 Dependent Affected by the power issue at the main site Affected by HDO200 INC409666 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/20/2020 14:10 19:45:05 Power Generator failure (Indeterminate) Team will back on air with commercial power INC409743 HDO240 RUE_ENTERREMENT Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/20/2020 14:45 19:10:05 Power Generator Failure (Alternator Failure) DC Alternator faulty. Follow up is ongoing for remedy. ETR to be provided INC409689 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/20/2020 15:13 18:42:05 Power Generator failure (Indeterminate) Team will back on air with commercial power INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/20/2020 18:20 15:35:05 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC409920 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/20/2020 20:18 13:37:05 Power Power Failure (Indeterminate) Team is on site, waiting for access. INC409858 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 7/20/2020 20:34 13:21:05 Power Generator failure (Radiator failure) (Radiator failure) on site , ETR to be provide by TP Team INC409868 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D O&M FUEL 7/20/2020 21:18 12:37:05 Fuel Generator failure (Fuel issue) Fuel team has been informed since 21/07/2020. ETR to be provided INC409871 HDN156 TIKWA Nord-Ouest Ericsson 2G D Talkpool 7/20/2020 21:26 12:29:05 Power Generator failure (Indeterminate) Team is still working on site INC409871 HDN169 BEAUCHAMP Nord-Ouest Ericsson 2G D Talkpool 7/20/2020 21:26 12:29:05 Dependent Affected by the power issue at the main site Attached to HDN156 INC409935 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/20/2020 21:50 12:05:05 Power Generator failure (Indeterminate) Portable genset is out of fuel , ETR to be provide by Talkpool Team INC409885 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 7/20/2020 23:14 10:41:05 Power Power Failure (Indeterminate) The team cannot reach the site because the river is in flood. ETA: expired, waiting for a new update. INC409886 HDS250 JANVIER_ CAVAILLON Sud Ericsson 2G D Talkpool 7/20/2020 23:14 10:41:05 Power Power Failure (Indeterminate) Starter battery faulty, follow up is ongoing INC409886 HGA045 MORNE FEVRE Nippes Ericsson 2G D Talkpool 7/20/2020 23:14 10:41:05 Dependent Affected by the power issue at the main site Affected by HDS250. INC409893 HDO249 SANTO_2_COW Port-au-Prince Huawei 2G+3G B Talkpool 7/20/2020 23:40 10:15:05 Power Generator failure (Indeterminate) Team is on the site for corrective INC409656 HDO602 THOMASSIN_39 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/21/2020 0:27 9:28:05 Power Generator failure (Breaker Tripped) Breaker Tripped indeterminately. Hybrid team will check it on 7/21/2020. ETA: 8:30 AM (Expired). New feedback expected from team within 30mn (09h45 AM) INC409926 HDS033 CARREFOUR PINGOUIN/LAGOSSELINE Sud-Est Ericsson 2G+3G D Talkpool 7/21/2020 1:16 8:39:05 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409381 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Talkpool 7/21/2020 4:00 5:55:05 Dependent Affected by the power issue at the main site Affected by HAIDS128. INC410020 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G C Talkpool 7/21/2020 4:04 5:51:05 Power Generator failure (Indeterminate) Site suspected out of fuel, waiting for pictures INC410020 HDC282 PONT_JOUX Artibonite Ericsson 2G C Talkpool 7/21/2020 4:04 5:51:05 Dependent Affected by the power issue at the main site Attached to HDC276 INC410022 HAIDO256 BIZOTON_53_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/21/2020 4:21 5:34:05 Power Generator failure (Indeterminate) Team is on the site for corrective INC410025 HDO060 LABOULE_17 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/21/2020 5:02 4:53:05 Power Generator failure (Indeterminate) Team will reach HDO629 first after they will go to this site. ETA: 08h45 AM (Expired). New feedback expected from team within 30mn (09h45 AM) INC409978 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/21/2020 5:25 4:30:05 Power Generator failure (Indeterminate) The Team will have a delay. New ETA: 8:30 AM (Expired). New feedback expected from team within 30mn (09h45 AM) INC410027 HDN268 PECHE_BONHEUR_CAPHAITIEN Nord Ericsson 2G D Talkpool 7/21/2020 5:42 4:13:05 Power Generator failure (Indeterminate) Team has been dispatched.ETA 9:20 AM INC410027 HDN279 CAMP_LOUISE Nord Ericsson 2G D Talkpool 7/21/2020 5:42 4:13:05 Dependent Affected by the power issue at the main site Attached to HDN268 INC410027 HDN304 ROBILLARD Nord Ericsson 2G D Talkpool 7/21/2020 5:42 4:13:05 Dependent Affected by the power issue at the main site Attached to HDN268 INC409970 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/21/2020 6:02 3:53:05 Power Power Failure (Solar System failure) Site will back on air with solar power INC410029 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/21/2020 6:06 3:49:05 Power Power Failure (Solar System failure) Site will back on air with solar power INC409994 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G A Talkpool 7/21/2020 8:08 1:47:05 Power Generator failure (Indeterminate) Team has been dispatched.ETA: 10:AM INC409994 HDO323 BELANTON Ouest Ericsson 2G A Talkpool 7/21/2020 8:08 1:47:05 Dependent Affected by the power issue at the main site Affected by HDO343 INC409994 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 7/21/2020 8:08 1:47:05 Dependent Affected by the power issue at the main site Affected by HDO343 INC409994 HDO324 LA _MARDELLE Ouest Ericsson 2G A Talkpool 7/21/2020 8:08 1:47:05 Dependent Affected by the power issue at the main site Affected by HDO343 INC409994 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 7/21/2020 8:08 1:47:05 Dependent Affected by the power issue at the main site Affected by HDO343 INC410049 HAIDS277 JABOIN Sud ZTE 2G D Talkpool 7/21/2020 8:10 1:45:05 Power Power Failure (Indeterminate) Team is informed, ETA 10:40 AM INC410049 HAIDS196 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/21/2020 8:10 1:45:05 Dependent Affected by the power issue at the main site Affected by HDS277 INC409995 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 7/21/2020 8:25 1:30:05 Power Generator failure (Indeterminate) Team has been dispatched.ETA to provided INC410101 HGA037 BRIGUE Nippes Ericsson 2G B Talkpool 7/21/2020 8:30 1:25:05 Power Power Failure (Indeterminate) Team is informed, ETA 11:15 Am INC410062 HDO071 BOUTILLIERS_II Port-au-Prince Huawei 2G+3G C Talkpool 7/21/2020 9:01 0:54:05 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC410062 HDO542 LABOULE_23_COW Port-au-Prince Huawei 2G+3G D Talkpool 7/21/2020 9:01 0:54:05 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO071 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 174 bytes Desc: image002.png URL: From Haiti.Noc at digicelgroup.com Tue Jul 21 08:00:19 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 21 Jul 2020 14:00:19 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 920:32:35 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 794:35:35 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 99:52:35 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting sector A in 1800 band. Spare part needed INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 96:56:35 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC408544 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/17/2020 22:26 83:32:35 RBS RBS Fault (RUS failure) RUS01B3 faulty , spare needed for replacement INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 75:56:35 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 75:56:35 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408550 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 75:56:35 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC407901 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/18/2020 6:02 75:56:35 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 24:31:35 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409789 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 7/20/2020 17:15 16:43:35 RBS RBS Fault (Indeterminate) DRU Faulty,spare need to be replaced. ETR to be provided. INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 15:38:35 RBS RBS Fault (RUS failure) Faulty RUS01B3. spare need to be replaced. ETR to be provided. INC410030 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 7/21/2020 6:14 3:44:35 RBS RBS Fault (Indeterminate) Sector S down. Team has been informed. ETA to be provided INC410040 HDN239 ST_RAPHAEL_II Nord Ericsson 3G D Talkpool 7/21/2020 7:30 2:28:35 RBS RBS Fault (Indeterminate) Team has been dispatched.ETA 10:45 AM INC409970 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/21/2020 8:02 1:56:35 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC409726 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/21/2020 8:05 1:53:35 Transmission Transmission (Indeterminate) Team is informed, ETA 09:45 AM. INC410104 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 7/21/2020 8:48 1:10:35 RBS RBS Fault (Indeterminate) Team is informed, ETA not yet available. INC409824 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/21/2020 8:55 1:03:35 RBS RBS Fault (Indeterminate) Team is informed, ETA not yet available. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From david.vielot at tpmanagementsa.com Tue Jul 21 08:41:45 2020 From: david.vielot at tpmanagementsa.com (David Cielo Vielot ) Date: Tue, 21 Jul 2020 10:41:45 -0400 Subject: [Rantt] RSP for HDO052 In-Reply-To: References: Message-ID: <004a01d65f6d$108bf510$31a3df30$@tpmanagementsa.com> Hi all , Be aware that faulty RSP has been replaced. Br, David From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Monday, July 20, 2020 5:03 PM To: David Cielo Vielot ; Jithin J Singh (jithin.j.singh at talkpool.com) ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' Cc: Hai_Tech_Transmission ; Shamir Stephane Supreme ; Weby Julnot ; Haiti Noc ; Francois Boyer ; Eng Teck Ng ; Jean Arleff Israel Chery Subject: RE: RSP for HDO052 David, As discussed, please send a to pick up up the spare NOC Team From: Weby Julnot > Sent: Monday, July 20, 2020 4:26 PM To: Haiti Noc >; Francois Boyer >; Eng Teck Ng >; Jean Arleff Israel Chery > Cc: Hai_Tech_Transmission >; Shamir Stephane Supreme > Subject: RSP for HDO052 Hello Noc, We have one RSP ready for HDO052 and ask team to call me before the replacement. Weby JULNOT, Best Regards _____ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: From Haiti.Noc at digicelgroup.com Tue Jul 21 09:32:16 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 21 Jul 2020 15:32:16 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 10 7 13 23 53 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 31 4 0 0 33 ZTE 9 8 2 0 9 Huawei 11 11 9 1 11 Network 51 23 11 1 53 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 32 2 0 2 17 53 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 280:54:11 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 154:08:11 Power Power Failure (Solar System failure) The solar system failed due to bad weather in the region. The site should be back on the air with solar energy. INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 103:44:11 Power Generator Failure (Engine broken) Talkpool Break down the genset , ETR to be provide by them INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 92:42:11 Power Generator Failure (Injection pump failure) Fuel injector and Priming pump issue. Spares part requested, team awaits approval. More update will be share once available. INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 86:26:11 Power Generator failure (Water Pump Issue) water pump faulty ,a new one has been replaced but it also faulty INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 73:27:11 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 71:17:11 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 64:04:11 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409112 HAIGA149 PELIGRIN Grande-Anse ZTE 2G+3G C Talkpool 7/19/2020 4:26 55:00:11 Power Power Failure (Indeterminate) Head cylinder leak, more update will be share once available. INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 52:32:11 Power Generator failure (Head Cylinder failure) Faulty head cylinder, more update will be share once available. INC409101 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 7/19/2020 7:07 52:19:11 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/19/2020 at 02:05 PM. ETR to be provided by them INC409337 HAIDO623 THOR_3 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/20/2020 1:57 33:29:11 Power Generator failure (Magnetic pickup failure) Faulty Magnetic pickup. Follow up is ongoing for remedy. ETR to be provided INC409433 HDC355 SIGUERITE Centre Ericsson 2G B Talkpool 7/20/2020 3:02 32:24:11 Power Generator failure (Indeterminate) Team cannot reach due to road is blocked repported by TP Team INC409381 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 7/20/2020 7:56 27:30:11 Power Power Failure (Indeterminate) Electric pump faulty, more update will be share once available. INC409570 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/20/2020 10:06 25:20:11 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C Talkpool 7/20/2020 10:26 25:00:11 Power Power Failure (Indeterminate) Team cannot reach the site due road blocked. More update will be share once available. INC409729 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/20/2020 13:42 21:44:11 Power Generator failure (Indeterminate) Refueling has been performed but the site remains down. Power team has been informed. ETA: 11h15 AM INC409729 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/20/2020 13:42 21:44:11 Dependent Affected by the fuel issue at the main site Affected by HDO200 INC409729 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/20/2020 13:42 21:44:11 Dependent Affected by the fuel issue at the main site Affected by HDO200 INC409743 HDO240 RUE_ENTERREMENT Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/20/2020 14:45 20:41:11 Power Generator Failure (Alternator Failure) DC Alternator faulty. Spare part collected. Team is on the way for replacement. ETA: 11h30 AM INC409689 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/20/2020 15:13 20:13:11 Power Generator failure (Indeterminate) Team will back on air with commercial power INC409858 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 7/20/2020 20:34 14:52:11 Power Generator failure (Radiator failure) (Radiator failure) on site , ETR to be provide by TP Team INC409868 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D O&M FUEL 7/20/2020 21:18 14:08:11 Fuel Generator failure (Fuel issue) Fuel team has been informed since 21/07/2020. ETR to be provided INC409871 HDN156 TIKWA Nord-Ouest Ericsson 2G D Talkpool 7/20/2020 21:26 14:00:11 Transmission Transmission (Indeterminate) Transmission issue suspected at SDH006, Tx team is informed, new update is expected from TX team INC409871 HDN169 BEAUCHAMP Nord-Ouest Ericsson 2G D Talkpool 7/20/2020 21:26 14:00:11 Dependent Affected by the power issue at the main site Attached to HDN156 INC409935 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/20/2020 21:50 13:36:11 Power Generator failure (Indeterminate) Portable genset is out of fuel , ETR to be provide by Talkpool Team INC409885 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 7/20/2020 23:14 12:12:11 Power Power Failure (Indeterminate) The team cannot reach the site due to motorcycle isssue, 2hours requested, ETA 11:30AM INC409926 HDS033 CARREFOUR PINGOUIN/LAGOSSELINE Sud-Est Ericsson 2G+3G D Talkpool 7/21/2020 1:16 10:10:11 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talk pool has to provide the plan of recovery INC409381 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Talkpool 7/21/2020 4:00 7:26:11 Dependent Affected by the power issue at the main site Affected by HAIDS128. INC410020 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G C Talkpool 7/21/2020 4:04 7:22:11 Power Generator failure (Indeterminate) Site suspected out of fuel, waiting for pictures INC410020 HDC282 PONT_JOUX Artibonite Ericsson 2G C Talkpool 7/21/2020 4:04 7:22:11 Dependent Affected by the power issue at the main site Attached to HDC276 INC410022 HAIDO256 BIZOTON_53_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/21/2020 4:21 7:05:11 Power Generator Failure (Priming pump issue) Priming pump faulty. Team is on way to collect it from Warehouse. ETR to be provided INC410049 HAIDS277 JABOIN Sud ZTE 2G D Talkpool 7/21/2020 8:10 3:16:11 Power Power Failure (Indeterminate) Team is on site, waiting for access. INC410049 HAIDS196 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/21/2020 8:10 3:16:11 Dependent Affected by the power issue at the main site Affected by HDS277 INC410101 HGA037 BRIGUE Nippes Ericsson 2G B Talkpool 7/21/2020 8:30 2:56:11 Power Power Failure (Indeterminate) Team is informed, ETA 11:35 Am INC410060 HDS353 LEOGANE_MALBOU Ouest Ericsson 2G+3G A Talkpool 7/21/2020 8:54 2:32:11 Power Power Failure (Indeterminate) Team is informed ETA 12:55 PM INC410062 HDO071 BOUTILLIERS_II Port-au-Prince Huawei 2G+3G C Talkpool 7/21/2020 9:01 2:25:11 Power Generator failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is ongoing with concerned team INC410062 HDO542 LABOULE_23_COW Port-au-Prince Huawei 2G+3G D Talkpool 7/21/2020 9:01 2:25:11 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO071 INC410068 HAIDO264 BONREPOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/21/2020 9:28 1:58:11 Power Generator failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is ongoing with concerned team INC409666 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/21/2020 9:28 1:58:11 Power Generator failure (Indeterminate) Team will back on air with commercial power INC410116 HDC156 BASSIN_MANGNAN Artibonite Ericsson 2G D Talkpool 7/21/2020 9:42 1:44:11 Power Generator failure (Indeterminate) Team has been dispatched.ETA: 11:50AM INC410116 HDC162 BIVAC Artibonite Ericsson 2G D Talkpool 7/21/2020 9:42 1:44:11 Dependent Affected by the power issue at the main site Affected by HDC156 INC410116 HDC175 DAVI Artibonite Ericsson 2G D Talkpool 7/21/2020 9:42 1:44:11 Dependent Affected by the power issue at the main site Affected by HDC156 INC410116 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 7/21/2020 9:42 1:44:11 Dependent Affected by the power issue at the main site Affected by HDC156 INC410116 HDC164 LABRANLE Artibonite Ericsson 2G D Talkpool 7/21/2020 9:42 1:44:11 Dependent Affected by the power issue at the main site Affected by HDC156 INC410116 HDC121 POSTE_COUTANT Artibonite Ericsson 2G D Talkpool 7/21/2020 9:42 1:44:11 Dependent Affected by the power issue at the main site Affected by HDC156 INC410116 HDC177 DECLIN MONTACA Artibonite Ericsson 2G D Talkpool 7/21/2020 9:42 1:44:11 Dependent Affected by the power issue at the main site Affected by HDC156 INC410116 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 7/21/2020 9:42 1:44:11 Dependent Affected by the power issue at the main site Affected by HDC156 INC410116 HDC153 MORNE_LACRETE Artibonite Ericsson 2G D Talkpool 7/21/2020 9:42 1:44:11 Dependent Affected by the power issue at the main site Affected by HDC156 INC410116 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/21/2020 9:42 1:44:11 Dependent Affected by the power issue at the main site Affected by HDC156 INC410127 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/21/2020 10:09 1:17:11 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC410127 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/21/2020 10:09 1:17:11 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO592 INC410131 HDS302 MACARY Sud-Est Ericsson 2G C Talkpool 7/21/2020 10:18 1:08:11 Power Power Failure (Indeterminate) Team is informed, ETA not yet provided. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jul 21 10:38:20 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 21 Jul 2020 16:38:20 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 923:11:51 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 797:14:51 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 102:31:51 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting sector A in 1800 band. Spare part needed INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 99:35:51 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC408544 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/17/2020 22:26 86:11:51 RBS RBS Fault (RUS failure) RUS01B3 faulty , spare needed for replacement INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 78:35:51 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 78:35:51 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408550 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 78:35:51 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC407901 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/18/2020 6:02 78:35:51 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 27:10:51 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409789 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 7/20/2020 17:15 19:22:51 RBS RBS Fault (Indeterminate) DRU Faulty,spare need to be replaced. ETR to be provided. INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 18:17:51 RBS RBS Fault (RUS failure) Faulty RUS01B3. spare need to be replaced. ETR to be provided. INC410030 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 7/21/2020 6:14 6:23:51 RBS RBS Fault (Indeterminate) Sector S down. Team has been informed. ETA to be provided INC410040 HDN239 ST_RAPHAEL_II Nord Ericsson 2G D Talkpool 7/21/2020 7:30 5:07:51 RBS RBS Fault (Indeterminate) DUG Suspected Faulty on site, waiting for confirmation. INC409970 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/21/2020 8:02 4:35:51 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC410029 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/21/2020 10:36 2:01:51 Power Power Failure (Solar System failure) Site will back on air with solar power INC409886 HDS250 JANVIER_ CAVAILLON Sud Ericsson 2G D Talkpool 7/21/2020 11:23 1:14:51 RBS RBS Fault (Indeterminate) 1800mhz, radio blocked after power team intervention, TX team requested, ETA not yet provided. INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/21/2020 11:30 1:07:51 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Sector will be back on air when the batteries get charged with solar energy INC409824 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/21/2020 11:32 1:05:51 RBS RBS Fault (Indeterminate) Team is informed, ETA not yet available. INC410064 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/21/2020 11:42 0:55:51 Power Power Failure (Indeterminate) Team is informed not yet provided. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jul 21 11:54:27 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 21 Jul 2020 17:54:27 +0000 Subject: [Rantt] Host Error: HDO541 (172.20.206.101) is DOWN In-Reply-To: References: Message-ID: Jithin, Please send a team at HDO541 to check the router that is keep restarting and provide a report regarding this issue. TAS263702 NOC Team -----Original Message----- From: Weby Julnot Sent: Tuesday, July 21, 2020 1:45 PM To: Haiti Noc ; Francois Boyer ; Eng Teck Ng ; Shamir Stephane Supreme Cc: Hai_Tech_Transmission ; Shamir Stephane Supreme Subject: RE: Host Error: HDO541 (172.20.206.101) is DOWN Hello Noc, Please I need a report for this site, why it's down almost each day? Weby JULNOT, Best Regards -----Original Message----- From: CACTI Network Performance Monitor Sent: Tuesday, July 21, 2020 1:06 PM To: Hai_ IP Team ; Hai_Tech_Transmission Subject: Host Error: HDO541 (172.20.206.101) is DOWN Importance: High System Error : HDO541 (172.20.206.101) is DOWN Reason: Host did not respond to SNMP Average system response : 4.45 ms System availability: 96.83 % Total Checks Since Clear: 157804 Total Failed Checks: 5006 Last Date Checked DOWN : 2020-07-21 13:05:00 Host Previously UP for: 2d 8h 36m 28s NOTE: ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Haiti.Noc at digicelgroup.com Tue Jul 21 12:38:24 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 21 Jul 2020 18:38:24 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (2:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 2:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 925:00:30 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 799:03:30 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 104:20:30 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting sector A in 1800 band. Spare part needed INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 101:24:30 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC408544 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/17/2020 22:26 88:00:30 RBS RBS Fault (RUS failure) RUS01B3 faulty , spare needed for replacement INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 80:24:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC403111 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 80:24:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC408550 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 80:24:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC407901 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/18/2020 6:02 80:24:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 28:59:30 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409789 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 7/20/2020 17:15 21:11:30 RBS RBS Fault (Indeterminate) DRU Faulty, spare need to be replaced. ETR to be provided. INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 20:06:30 RBS RBS Fault (RUS failure) Faulty RUS01B3. spare need to be replaced. ETR to be provided. INC410030 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 7/21/2020 6:14 8:12:30 RBS RBS Fault (Indeterminate) Sector S down. Team has been informed. ETA to be provided INC409970 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/21/2020 8:02 6:24:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC410029 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/21/2020 10:36 3:50:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/21/2020 11:30 2:56:30 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Sector will be back on air when the batteries get charged with solar energy INC409824 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/21/2020 11:32 2:54:30 RBS RBS Fault (Indeterminate) DRU faulty, spare need to be replaced. ETR to be provided. INC410064 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/21/2020 11:42 2:44:30 Power Power Failure (Indeterminate) Team is informed ETA 4:55 PM INC410040 HDN239 ST_RAPHAEL_II Nord Ericsson 2G D Talkpool 7/21/2020 12:30 1:56:30 Power Power Failure (Indeterminate) Team is informed, ETA 03:30 PM. INC409871 HDN156 TIKWA Nord-Ouest Ericsson 2G D Talkpool 7/21/2020 13:45 0:41:30 RBS RBS Fault (Indeterminate) RAU faulty, spare need to be replaced. ETR to be provided. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jul 21 12:47:51 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 21 Jul 2020 18:47:51 +0000 Subject: [Rantt] NOC hourly report at 2:00 PM Message-ID: Hello All, Received the NOC hourly report done at 2:00 PM Sites off air by Class Class A B C D Total Total 9 7 9 9 34 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 4 0 0 19 ZTE 6 6 1 0 6 Huawei 9 9 8 1 9 Network 32 19 9 1 34 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 26 2 0 1 5 34 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 284:14:01 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 157:28:01 Power Power Failure (Solar System failure) The solar system failed due to bad weather in the region. The site should be back on the air with solar energy. INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 107:04:01 Power Generator Failure (Engine broken) Talkpool Break down the genset , ETR to be provide by them INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 96:02:01 Power Generator Failure (Injection pump failure) Fuel injector and Priming pump issue. Spares part requested, team awaits approval. More update will be share once available. INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 89:46:01 Power Generator failure (Water Pump Issue) water pump faulty ,a new one has been replaced but it also faulty INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 76:47:01 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 74:37:01 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 67:24:01 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409112 HAIGA149 PELIGRIN Grande-Anse ZTE 2G+3G C Talkpool 7/19/2020 4:26 58:20:01 Power Power Failure (Indeterminate) Head cylinder leak, more update will be share once available. INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 55:52:01 Power Generator failure (Head Cylinder failure) Faulty head cylinder, more update will be share once available. INC409101 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 7/19/2020 7:07 55:39:01 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/19/2020 at 02:05 PM. ETR to be provided by them INC409337 HAIDO623 THOR_3 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/20/2020 1:57 36:49:01 Power Generator failure (Magnetic pickup failure) Faulty Magnetic pickup. Spare part not yet available. ETR to be provided INC409433 HDC355 SIGUERITE Centre Ericsson 2G B Talkpool 7/20/2020 3:02 35:44:01 Power Generator failure (Indeterminate) Team cannot reach due to road is blocked repported by TP Team INC409381 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 7/20/2020 7:56 30:50:01 Power Power Failure (Indeterminate) Electric pump faulty, more update will be share once available. INC409570 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/20/2020 10:06 28:40:01 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C Talkpool 7/20/2020 10:26 28:20:01 Power Power Failure (Indeterminate) Team cannot reach the site due road blocked. More update will be share once available. INC409729 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/20/2020 13:42 25:04:01 Power Generator failure (Fuel issue) Fuel added. But power team is still on the site trying to recover it INC409729 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/20/2020 13:42 25:04:01 Dependent Affected by the fuel issue at the main site Affected by HDO200 INC409729 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/20/2020 13:42 25:04:01 Dependent Affected by the fuel issue at the main site Affected by HDO200 INC409743 HDO240 RUE_ENTERREMENT Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/20/2020 14:45 24:01:01 Power Generator Failure (Alternator Failure) DC Alternator faulty. Team is still on the site replacing the faulty part INC409689 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/20/2020 15:13 23:33:01 Power Generator failure (Indeterminate) Team will back on air with commercial power INC409858 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 7/20/2020 20:34 18:12:01 Power Generator failure (Radiator failure) (Radiator failure) on site , ETR to be provide by TP Team INC409868 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D O&M FUEL 7/20/2020 21:18 17:28:01 Fuel Generator failure (Fuel issue) Fuel team has been informed since 21/07/2020. ETR to be provided INC409926 HDS033 CARREFOUR PINGOUIN/LAGOSSELINE Sud-Est Ericsson 2G+3G D Talkpool 7/21/2020 1:16 13:30:01 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409381 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Talkpool 7/21/2020 4:00 10:46:01 Dependent Affected by the power issue at the main site Affected by HAIDS128. INC410060 HDS353 LEOGANE_MALBOU Ouest Ericsson 2G+3G A Talkpool 7/21/2020 8:54 5:52:01 Power Power Failure (Indeterminate) Team is informed ETA expired new ETA requested INC409666 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/21/2020 9:28 5:18:01 Power Generator failure (Indeterminate) Team will back on air with commercial power INC410131 HDS302 MACARY Sud-Est Ericsson 2G C Talkpool 7/21/2020 12:02 2:44:01 Power Power Failure (Indeterminate) Team is informed ETA expired new ETA requested INC410216 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/21/2020 12:26 2:20:01 Power Generator failure (Indeterminate) Team is informed, ETA: :3:00PM INC410216 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/21/2020 12:26 2:20:01 Dependent Affected by the power issue at the main site Attached to HDC033 INC410231 HAIDO402 LAFITEAU Ouest Huawei 2G+3G A Talkpool 7/21/2020 12:57 1:49:01 Power Generator failure (Indeterminate) Team is informed, ETA: 3:30PM INC410231 HDO428 PORT_LAFITEAU Ouest Huawei 2G+3G+LTE A Talkpool 7/21/2020 12:57 1:49:01 Dependent Affected by the power issue at the main site Attached to HDO402 INC410200 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 7/21/2020 13:38 1:08:01 Power Power Failure (Indeterminate) Team is informed, ETA not yet provided. INC410305 HDO657 BELAIR_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/21/2020 13:53 0:53:01 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jul 21 14:35:27 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 21 Jul 2020 20:35:27 +0000 Subject: [Rantt] NOC hourly report at 4:00 PM Message-ID: Hello All, Received the NOC hourly report done at 4:00 PM Sites off air by Class Class A B C D Total Total 8 7 11 12 38 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 22 4 0 0 24 ZTE 6 6 1 0 6 Huawei 8 8 6 1 8 Network 36 18 7 1 38 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 30 1 0 1 6 38 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 286:02:31 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 159:16:31 Power Power Failure (Solar System failure) The solar system failed due to bad weather in the region. The site should be back on the air with solar energy. INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 108:52:31 Power Generator Failure (Engine broken) Talkpool Break down the genset , ETR to be provide by them INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 97:50:31 Power Generator Failure (Injection pump failure) Fuel injector and Priming pump issue. Spares part requested, team awaits approval. More update will be share once available. INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 91:34:31 Power Generator failure (Water Pump Issue) water pump faulty ,a new one has been replaced but it also faulty INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 78:35:31 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 76:25:31 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 69:12:31 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409112 HAIGA149 PELIGRIN Grande-Anse ZTE 2G+3G C Talkpool 7/19/2020 4:26 60:08:31 Power Power Failure (Indeterminate) Head cylinder leak, more update will be share once available. INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 57:40:31 Power Generator failure (Head Cylinder failure) Faulty head cylinder, more update will be share once available. INC409101 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 7/19/2020 7:07 57:27:31 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/19/2020 at 02:05 PM. ETR to be provided by them INC409337 HAIDO623 THOR_3 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/20/2020 1:57 38:37:31 Power Generator failure (Magnetic pickup failure) Faulty Magnetic pickup. Spare part not yet available. ETR to be provided INC409433 HDC355 SIGUERITE Centre Ericsson 2G B Talkpool 7/20/2020 3:02 37:32:31 Power Generator failure (Indeterminate) Team cannot reach due to road is blocked reported by TP Team INC409381 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 7/20/2020 7:56 32:38:31 Power Power Failure (Indeterminate) Electric pump faulty, more update will be share once available. INC409570 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/20/2020 10:06 30:28:31 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C Talkpool 7/20/2020 10:26 30:08:31 Power Power Failure (Indeterminate) Team cannot reach the site due road blocked. More update will be share once available. INC409743 HDO240 RUE_ENTERREMENT Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/20/2020 14:45 25:49:31 Power Generator Failure (Alternator Failure) DC Alternator faulty. Team is still on the site replacing the faulty part INC409689 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/20/2020 15:13 25:21:31 Power Generator failure (Indeterminate) Team will back on air with commercial power INC409858 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 7/20/2020 20:34 20:00:31 Power Generator failure (Radiator failure) (Radiator failure) on site , ETR to be provide by TP Team INC409926 HDS033 CARREFOUR PINGOUIN/LAGOSSELINE Sud-Est Ericsson 2G+3G D Talkpool 7/21/2020 1:16 15:18:31 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409381 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Talkpool 7/21/2020 4:00 12:34:31 Dependent Affected by the power issue at the main site Affected by HAIDS128. INC410060 HDS353 LEOGANE_MALBOU Ouest Ericsson 2G+3G A Talkpool 7/21/2020 8:54 7:40:31 Power Power Failure (Indeterminate) Team is working on site. INC409666 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/21/2020 9:28 7:06:31 Power Generator failure (Indeterminate) Team will back on air with commercial power INC410131 HDS302 MACARY Sud-Est Ericsson 2G C Talkpool 7/21/2020 12:02 4:32:31 Power Power Failure (Indeterminate) AC Alternator faulty, waiting for pictures. INC410216 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/21/2020 12:26 4:08:31 Power Generator failure (Indeterminate) Team is working on site INC410216 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/21/2020 12:26 4:08:31 Dependent Affected by the power issue at the main site Attached to HDC033 INC410200 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 7/21/2020 13:38 2:56:31 Power Power Failure (Indeterminate) Team is on site, waiting for access. INC410253 HDO337 DROUILLARD Ouest Ericsson 2G C Talkpool 7/21/2020 14:18 2:16:31 Power Generator failure (Indeterminate) Team is informed, ETA: 4:30PM INC410319 HDS225 NERETTE Sud Ericsson 2G B Talkpool 7/21/2020 14:58 1:36:31 Power Power Failure (Indeterminate) Team is informed, ETA 5:00 PM INC410319 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 7/21/2020 14:58 1:36:31 Dependent Affected by the power issue at the main site Affected by HDS225 INC410319 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 7/21/2020 14:58 1:36:31 Dependent Affected by the power issue at the main site Affected by HDS225 INC410271 HDO559 RUE _LAMY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/21/2020 15:02 1:32:31 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 05h00 PM INC410271 HDO072 PUBLIN_INTERIEUR Port-au-Prince Huawei 2G+3G B Talkpool 7/21/2020 15:02 1:32:31 Dependent Affected by the power issue at the main site Affected by HDO559 INC410276 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/21/2020 15:08 1:26:31 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 05h30 PM INC410276 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 7/21/2020 15:08 1:26:31 Dependent Affected by the power issue at the main site Affected by HDO511 INC410278 HDO166 CHARBONNIERE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/21/2020 15:19 1:15:31 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 05h30 PM INC410325 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 7/21/2020 15:34 1:00:31 Power Generator failure (Indeterminate) Team has been dispatched, ETA to be provided INC410275 HDC302 LESTERE LARGUE Artibonite Ericsson 2G D Talkpool 7/21/2020 15:34 1:00:31 Power Generator failure (Indeterminate) Team is informed, ETA: 5:30PM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jul 21 15:26:03 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 21 Jul 2020 21:26:03 +0000 Subject: [Rantt] Parts to replace(FAN,RSPand power supply) In-Reply-To: References: Message-ID: Jithin/David, Please share the update regarding this request for HDN026. NOC Team From: Weby Julnot Sent: Tuesday, July 21, 2020 5:19 PM To: Haiti Noc ; Jean Arleff Israel Chery ; Francois Boyer ; Eng Teck Ng ; Maquingson Maignan ; Jithin J Singh Cc: Hai_Tech_Transmission ; Shamir Stephane Supreme Subject: RE: Parts to replace(FAN,RSPand power supply) Hello Noc, Please we need to know why a long time ago we provided one power supply for HDN026 and till now, the site is working with one Power supply. Weby JULNOT, Best Regards From: Weby Julnot Sent: Monday, May 4, 2020 9:31 AM To: Haiti Noc >; Jean A. Chery >; Francois Boyer >; Eng Teck Ng >; Maquingson Maignan >; 'Jithin J Singh' > Cc: Hai_Tech_Transmission >; Shamir Stephane Supreme > Subject: RE: Parts to replace(FAN,RSPand power supply) Hello Jithin, Please could you confirm your teams returned those parts below at the office. We need them to return to CISCO. From: Weby Julnot Sent: Thursday, April 30, 2020 4:08 PM To: Haiti Noc >; Jean A. Chery >; Francois Boyer >; Eng Teck Ng >; Maquingson Maignan > Cc: Hai_Tech_Transmission >; Shamir Stephane Supreme > Subject: Parts to replace(FAN,RSPand power supply) Hello Noc, We have Parts below to replace,We need faulty parts to return to cisco on Monday. ask team to call me when they reach the site. Site Part to replace Qty HDO063 RSP-1A-55 2 HDO063 FAN-E 1 HDO048 ASR 900 550W DC Power Supply 1 HGA005 ASR 900 550W DC Power Supply 1 HDN026 ASR 900 550W DC Power Supply 1 ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: From Haiti.Noc at digicelgroup.com Tue Jul 21 16:33:31 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 21 Jul 2020 22:33:31 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 929:06:46 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 803:09:46 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 108:26:46 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting sector A in 1800 band. Spare part needed INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 105:30:46 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC408544 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/17/2020 22:26 92:06:46 RBS RBS Fault (RUS failure) RUS01B3 faulty , spare needed for replacement INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 84:30:46 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC410337 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 84:30:46 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC410411 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 84:30:46 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC407901 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/18/2020 6:02 84:30:46 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 33:05:46 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 24:12:46 RBS RBS Fault (RUS failure) Faulty RUS01B3. spare need to be replaced. ETR to be provided. INC410030 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 7/21/2020 6:14 12:18:46 RBS RBS Fault (Indeterminate) Sector S down. Team has been informed. TP cannot provided any update. INC409970 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/21/2020 8:02 10:30:46 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC410029 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/21/2020 10:36 7:56:46 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/21/2020 11:30 7:02:46 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Sector will be back on air when the batteries get charged with solar energy INC409824 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/21/2020 11:32 7:00:46 RBS RBS Fault (Indeterminate) DRU faulty, spare need to be replaced. ETR to be provided. INC410328 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/21/2020 15:38 2:54:46 RBS RBS Fault (Indeterminate) Talkpool is not able to provide update. INC409666 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 7/21/2020 15:38 2:54:46 Power Generator failure (Indeterminate) Site will back on air with commercial power INC410341 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/21/2020 16:38 1:54:46 Power Generator failure (Indeterminate) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC410236 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/21/2020 16:55 1:37:46 Power Generator failure (Indeterminate) Team is informed, ETA not yet available. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jul 21 17:21:09 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 21 Jul 2020 23:21:09 +0000 Subject: [Rantt] [EXTERNAL] Microwave Link issue between HDO608 - SDH 002 and HDO608- HDO051 In-Reply-To: References: <019d01d65fb0$dfb14d70$9f13e850$@nu-tv.com> Message-ID: Jithin, As discussed, please send a team urgently to check at CANAPE-VERT. NOC Team From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Tuesday, July 21, 2020 7:04 PM To: Jean Rolph Poucely ; Jean Arleff Israel Chery ; mncapitaine at nu-tv.com Cc: techsupport at nu-tv.com; 'Yves-Hans Bijou' ; Eng Teck Ng ; Luigi Roy ; Francois Boyer ; Jean Acciari ; Mahesha Sannappa Shetty ; Hai_Tech_Transmission ; Haiti Noc Subject: RE: [EXTERNAL] Microwave Link issue between HDO608 - SDH 002 and HDO608- HDO051 JeaN Rolph, Team has been dispatched to check to canap?-vert. NOC Team From: Jean Rolph Poucely > Sent: Tuesday, July 21, 2020 6:47 PM To: Jean Arleff Israel Chery >; mncapitaine at nu-tv.com Cc: techsupport at nu-tv.com; 'Yves-Hans Bijou' >; Eng Teck Ng >; Luigi Roy >; Francois Boyer >; Jean Acciari >; Mahesha Sannappa Shetty >; Hai_Tech_Transmission >; Haiti Noc > Subject: [EXTERNAL] Microwave Link issue between HDO608 - SDH 002 and HDO608- HDO051 Hello NOC ; We have lost both link HDO608 - SDH 002 and HDO608- HDO051 can you please solve that issue as quick as possible for us. Br Jean Rolph POUCELY Headend Monitoring Jr Agent Tel: 36224797/48396912 Email:jpoucely at yahoo.fr From: Jean Arleff Israel Chery [mailto:JeanArleffIsrael.Chery at digicelgroup.com] Sent: Wednesday, July 15, 2020 8:45 PM To: Jean Rolph Poucely >; mncapitaine at nu-tv.com Cc: techsupport at nu-tv.com; 'Yves-Hans Bijou' >; Eng Teck Ng >; Luigi Roy >; Francois Boyer >; Jean Acciari >; Mahesha Sannappa Shetty >; Hai_Tech_Transmission >; Haiti Noc >; Jean Arleff Israel Chery > Subject: Re: [EXTERNAL] Microwave Link issue between HDO608 - SDH 002 and HDO608- HDO051 Based on your email, team is dispatched to canapever(HDO608) to check. Regards Chery Jean A... -------- Original message -------- From: Haiti Noc > Date: 7/15/20 8:38 PM (GMT-05:00) To: Jean Rolph Poucely >, mncapitaine at nu-tv.com, Haiti Noc >, Hai_Tech_Transmission >, Alok Kumar Mishra >, Mahesha Sannappa Shetty >, Jean Acciari >, Jean Arleff Israel Chery > Cc: techsupport at nu-tv.com, 'Yves-Hans Bijou' > Subject: RE: [EXTERNAL] Microwave Link issue between HDO608 - SDH 002 and HDO608- HDO051 Jeam Rolph, Following up with our contractor to check the reason of this outage during the rain. NOC Team From: Jean Rolph Poucely > Sent: Wednesday, July 15, 2020 8:24 PM To: mncapitaine at nu-tv.com; Haiti Noc >; Hai_Tech_Transmission >; Alok Kumar Mishra >; Mahesha Sannappa Shetty >; Jean Acciari >; Jean Arleff Israel Chery > Cc: techsupport at nu-tv.com; 'Yves-Hans Bijou' > Subject: [EXTERNAL] Microwave Link issue between HDO608 - SDH 002 and HDO608- HDO051 Hello NOC ; We have lost both link HDO608 - SDH 002 and HDO608- HDO051 can you please solve that issue as quick as possible for us. Br Jean Rolph POUCELY Headend Monitoring Jr Agent Tel: 36224797/48396912 Email:jpoucely at yahoo.fr ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: From Haiti.Noc at digicelgroup.com Tue Jul 21 17:39:34 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 21 Jul 2020 23:39:34 +0000 Subject: [Rantt] NOC SITES REPORT updated for this July 21st, 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this July 21st, 2020 till 7:00 PM Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 289:00:58 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 162:14:58 Power Power Failure (Solar System failure) The solar system failed due to bad weather in the region. The site should be back on the air with solar energy. INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 111:50:58 Power Generator Failure (Engine broken) Talkpool Break down the genset , ETR to be provide by them INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 100:48:58 Power Generator Failure (Injection pump failure) Fuel injector and Priming pump issue. Spares part requested, team awaits approval. More update will be share once available. INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 94:32:58 Power Generator failure (Water Pump Issue) water pump faulty ,a new one has been replaced but it also faulty INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 81:33:58 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 79:23:58 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 72:10:58 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409112 HAIGA149 PELIGRIN Grande-Anse ZTE 2G+3G C Talkpool 7/19/2020 4:26 63:06:58 Power Power Failure (Indeterminate) Head cylinder leak, more update will be share once available. INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 60:38:58 Power Generator failure (Head Cylinder failure) Faulty head cylinder, more update will be share once available. INC409101 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 7/19/2020 7:07 60:25:58 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/19/2020 at 02:05 PM. ETR to be provided by them INC409337 HAIDO623 THOR_3 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/20/2020 1:57 41:35:58 Power Generator failure (Magnetic pickup failure) Faulty Magnetic pickup. Spare part not yet available. ETR to be provided INC409433 HDC355 SIGUERITE Centre Ericsson 2G B Talkpool 7/20/2020 3:02 40:30:58 Power Generator failure (Indeterminate) Team cannot reach due to road is blocked repported by TP Team INC409381 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 7/20/2020 7:56 35:36:58 Power Power Failure (Indeterminate) Electric pump faulty, more update will be share once available. INC409570 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/20/2020 10:06 33:26:58 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C Talkpool 7/20/2020 10:26 33:06:58 Power Power Failure (Indeterminate) Team cannot reach the site due road blocked. More update will be share once available. INC409743 HDO240 RUE_ENTERREMENT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/20/2020 14:45 28:47:58 Power Generator Failure (Alternator Failure) DC Alternator faulty. Team is still on the site replacing the faulty part INC409689 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/20/2020 15:13 28:19:58 Power Generator failure (Indeterminate) Team will back on air with commercial power INC409926 HDS033 CARREFOUR PINGOUIN/LAGOSSELINE Sud-Est Ericsson 2G+3G D Talkpool 7/21/2020 1:16 18:16:58 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409381 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Talkpool 7/21/2020 4:00 15:32:58 Dependent Affected by the power issue at the main site Affected by HAIDS128. INC410060 HDS353 LEOGANE_MALBOU Ouest Ericsson 2G+3G A O&M FUEL 7/21/2020 8:54 10:38:58 Fuel Generator failure (Fuel issue) Fuel team is aware 07/21/2020 06:20PM ETR to br provided. INC409666 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/21/2020 9:28 10:04:58 Power Generator failure (Indeterminate) Team will back on air with commercial power INC410131 HDS302 MACARY Sud-Est Ericsson 2G C Talkpool 7/21/2020 12:02 7:30:58 Power Power Failure (Indeterminate) AC Alternator faulty, Follow up is ongoing, ETR to be provided. INC410216 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/21/2020 12:26 7:06:58 Power Generator failure (Indeterminate) Team is Still working on site INC410216 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/21/2020 12:26 7:06:58 Dependent Affected by the power issue at the main site Attached to HDC033 INC410253 HDO337 DROUILLARD Ouest Ericsson 2G C Talkpool 7/21/2020 14:18 5:14:58 Power Generator failure (Indeterminate) Team is Still working on site INC410276 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/21/2020 15:08 4:24:58 Power Generator failure (Indeterminate) Team is on the site for corrective INC410276 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 7/21/2020 15:08 4:24:58 Dependent Affected by the power issue at the main site Affected by HDO511 INC410325 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 7/21/2020 15:34 3:58:58 Power Generator failure (Indeterminate) Team is informed, ETA: 8:45PM INC410298 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/21/2020 16:23 3:09:58 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 07h25 PM INC410421 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 7/21/2020 16:25 3:07:58 Power Power Failure (Indeterminate) Team is informed, ETA 7;18 PM INC410403 HDO103 SUN AUTO Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/21/2020 16:32 3:00:58 Power Generator failure (Indeterminate) Team is on the site for corrective INC410415 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/21/2020 16:58 2:34:58 Power Generator failure (Indeterminate) Team is on the site for corrective INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 2:22:58 Transmission Transmission (Indeterminate) TX Has been dispatched, ETA to be provided INC410424 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 7/21/2020 17:52 1:40:58 Power Generator failure (Indeterminate) Team been dispatched, ETA: 9:00PM INC410336 HDC343 SALMADERE Centre Ericsson 2G D Talkpool 7/21/2020 17:52 1:40:58 Power Generator failure (Indeterminate) TP is enable to share ETA for this ite now, New update is expected from them. INC410428 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/21/2020 18:02 1:30:58 Power Generator failure (Indeterminate) Team been dispatched, ETA to be provided INC410439 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D Talkpool 7/21/2020 18:30 1:02:58 Power Generator failure (Indeterminate) Team been dispatched, ETA to be provided INC410435 HAIDO515 GRANDE_SALINE/ LE LAMBI Port-au-Prince ZTE 2G+3G A Talkpool 7/21/2020 18:32 1:00:58 Dependent Affected by the power issue at the main site Affected by HDO155 INC410435 HAIDO155 LE_LAMBI Port-au-Prince ZTE 2G+3G C Talkpool 7/21/2020 18:32 1:00:58 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC410435 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G C Talkpool 7/21/2020 18:32 1:00:58 Dependent Affected by the power issue at the main site Affected by HDO155 INC410449 HDO245 VILLAGE RAPATRIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/21/2020 19:21 0:11:58 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC410371 HDO137 DELMAS_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/21/2020 19:23 0:09:58 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 930:06:58 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 804:09:58 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 109:26:58 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting sector A in 1800 band. Spare part needed INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 106:30:58 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC408544 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/17/2020 22:26 93:06:58 RBS RBS Fault (RUS failure) RUS01B3 faulty , spare needed for replacement INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 85:30:58 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC410337 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 85:30:58 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC410411 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 85:30:58 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC407901 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/18/2020 6:02 85:30:58 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 34:05:58 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 25:12:58 RBS RBS Fault (RUS failure) Faulty RUS01B3. spare need to be replaced. ETR to be provided. INC410030 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 7/21/2020 6:14 13:18:58 RBS RBS Fault (Indeterminate) Sector S down. Team has been informed. TP cannot provided any update. INC409970 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/21/2020 8:02 11:30:58 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC410029 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/21/2020 10:36 8:56:58 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/21/2020 11:30 8:02:58 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Sector will be back on air when the batteries get charged with solar energy INC410328 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/21/2020 15:38 3:54:58 RBS RBS Fault (Indeterminate) Talkpool is not able to provide update. INC409666 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 7/21/2020 15:38 3:54:58 Power Generator failure (Indeterminate) Site will back on air with commercial power INC410341 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/21/2020 16:38 2:54:58 Power Generator failure (Indeterminate) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC410236 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/21/2020 16:55 2:37:58 Power Generator failure (Indeterminate) Team is informed, ETA not yet available. INC410364 HGA021 ARNAULD Nippes Ericsson 3G D Talkpool 7/21/2020 18:35 0:57:58 RBS RBS Fault (Indeterminate) Team is informed, ETA not yet provided. Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet Sites Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC410019 HDS351 ANSE_A_PITRE Sud-Est Ericsson 3G B Talkpool 7/21/2020 4:04 7/21/2020 8:49 4:45:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS318 Cascade Back in service with the main site INC410019 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 7/21/2020 4:04 7/21/2020 8:49 4:45:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS318 Cascade Back in service with the main site INC410019 HDS318 DELIA Sud-Est Ericsson 2G D Talkpool 7/21/2020 4:04 7/21/2020 8:49 4:45:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank was empty Fuel Delivery Delay Refueling Team connected the fuel line of fuel and restart the genset after refueling INC410019 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 7/21/2020 4:04 7/21/2020 8:49 4:45:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO629 Cascade Back in service with the main site INC409774 HAIDO629 DOURETTE Ouest Huawei 2G+3G+LTE A Talkpool 7/20/2020 15:56 7/21/2020 9:10 17:14:00 4:00:00 Not Compliant Power Generator Failure (Overloaded) Genset breaker tripped Need to be justified Alarm has been reset; and genset has been restarted INC409774 HAIDO121 KENSKOFF_67 Ouest Huawei 2G+3G+LTE D Talkpool 7/20/2020 15:56 7/21/2020 9:10 17:14:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS318 Cascade Back in service with the main site INC410102 HDS360 PICHON Sud-Est Ericsson 2G D Talkpool 7/21/2020 8:30 7/21/2020 9:34 1:04:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Alarm clear by itself INC409920 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/20/2020 20:18 7/21/2020 11:24 15:06:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified GM has been performed on site. INC409886 HGA045 MORNE FEVRE Nippes Ericsson 2G D Talkpool 7/20/2020 23:14 7/21/2020 14:15 15:01:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS250. Cascade Back in service with the main site INC410049 HAIDS277 JABOIN Sud ZTE 2G D Talkpool 7/21/2020 8:10 7/21/2020 11:42 3:32:00 4:00:00 Compliant Fuel Generator failure (Fuel issue) Backup genset was out of fuel ok 7 gallons of fuel have been added to the portable generator INC410049 HAIDS196 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/21/2020 8:10 7/21/2020 11:42 3:32:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS277 Cascade Back in service with the main site INC409885 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 7/20/2020 23:14 7/21/2020 11:42 12:28:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate OK The last feedback is expected from field team INC410101 HGA037 BRIGUE Nippes Ericsson 2G B Talkpool 7/21/2020 8:30 7/21/2020 11:42 3:12:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK The last feedback is expected from field team INC410200 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 7/21/2020 13:38 7/21/2020 16:39 3:01:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Low DC voltage/Emergency floating:Low water distilled Team added 5 gal of distilled water and INC410244 HDO459 MARIANI_LEOGANE Ouest Ericsson 3G B Talkpool 7/21/2020 13:46 7/21/2020 16:48 3:02:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK The last feedback is expected from field team INC410319 HDS225 NERETTE Sud Ericsson 2G B Talkpool 7/21/2020 14:58 7/21/2020 16:48 1:50:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK No alarm displayed, battery starter, check all and restart with another battery INC410319 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 7/21/2020 14:58 7/21/2020 16:48 1:50:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS225 Cascade Back in service with the main site INC410319 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 7/21/2020 14:58 7/21/2020 16:48 1:50:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS225 Cascade Back in service with the main site INC410297 HDO364 LEOGANE_LIBERTE Ouest Ericsson 2G A Talkpool 7/21/2020 16:14 7/21/2020 17:58 1:44:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK The last feedback is expected from field team INC409967 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 7/21/2020 2:10 7/21/2020 8:00 5:50:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution expected from talkpool team INC409188 HAIDN005 GABEL Nord ZTE 2G+3G+LTE B Talkpool 7/19/2020 14:54 7/21/2020 8:00 41:06:00 4:00:00 Not Compliant Power Generator failure (Water Pump Issue) High temp. Need to be justified Swapping water pump done and genset restarted INC409188 HDN011 TIKWA Nord ZTE 2G+3G+LTE A Talkpool 7/19/2020 17:13 7/21/2020 8:00 38:47:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN005 Cascaded Up with the main site. INC408555 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 14:09 7/21/2020 8:00 65:51:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Indeterminate Need to be justified RCA and resolution expected from talkpool team INC409987 HDC150 ANSE_ROUGE Artibonite Ericsson 2G+3G C Talkpool 7/21/2020 7:10 7/21/2020 8:00 0:50:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site is up by itself. INC409042 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/21/2020 6:03 7/21/2020 8:00 1:57:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Solar panel failed Need to be justified The genset has been started to get the issue solved INC409042 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/21/2020 6:03 7/21/2020 8:00 1:57:00 4:00:00 Compliant Power Power Failure (Solar System failure) Attached to HDC318 Cascaded Up with the main site. INC409824 HDC162 BIVAC Artibonite Ericsson 2G D Talkpool 7/20/2020 21:30 7/21/2020 8:00 10:30:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution expected from talkpool team INC409824 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 7/20/2020 21:30 7/21/2020 8:00 10:30:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC162 Cascaded Up with the main site. INC409824 HDC175 DAVI Artibonite Ericsson 2G D Talkpool 7/20/2020 21:30 7/21/2020 8:00 10:30:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC162 Cascaded Up with the main site. INC410031 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 7/21/2020 6:20 7/21/2020 8:00 1:40:00 4:00:00 Compliant Power Generator failure (Indeterminate) Low oil pressure OK 1/2 gallon oil added and genset restarted. INC409824 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/20/2020 17:30 7/21/2020 8:00 14:30:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC162 Cascaded Up with the main site. INC410027 HDN268 PECHE_BONHEUR_CAPHAITIEN Nord Ericsson 2G D Talkpool 7/21/2020 5:42 7/21/2020 10:30 4:48:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Low voltage Need to be justified Cable fixed and genset restarted INC410027 HDN279 CAMP_LOUISE Nord Ericsson 2G D Talkpool 7/21/2020 5:42 7/21/2020 10:30 4:48:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN268 Cascaded Up with the main site. INC409994 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G A Talkpool 7/21/2020 8:08 7/21/2020 10:30 2:22:00 4:00:00 Compliant Power Generator failure (Indeterminate) Failed to start OK Failed to start, battery terminal not well tight, team tight them and restart. INC409994 HDO323 BELANTON Ouest Ericsson 2G A Talkpool 7/21/2020 8:08 7/21/2020 10:30 2:22:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO343 Cascaded Up with the main site. INC409994 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 7/21/2020 8:08 7/21/2020 10:30 2:22:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO343 Cascaded Up with the main site. INC409994 HDO324 LA _MARDELLE Ouest Ericsson 2G A Talkpool 7/21/2020 8:08 7/21/2020 10:30 2:22:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO343 Cascaded Up with the main site. INC409994 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 7/21/2020 8:08 7/21/2020 10:30 2:22:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO343 Cascaded Up with the main site. INC410082 HDC154 SAVANNE_LONGUE Artibonite Ericsson 2G D Talkpool 7/21/2020 10:02 7/21/2020 11:25 1:23:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site is up by itself. INC410082 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 7/21/2020 10:02 7/21/2020 11:25 1:23:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC154 Cascaded Up with the main site. INC409970 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/21/2020 6:02 7/21/2020 11:25 5:23:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar panel failed Need to be justified The genset has been started to get the issue solved INC410029 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/21/2020 6:06 7/21/2020 11:25 5:19:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar panel failed Need to be justified The genset has been started to get the issue solved INC409995 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 7/21/2020 8:25 7/21/2020 11:25 3:00:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution expected from talkpool team INC409726 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/20/2020 13:30 7/21/2020 11:25 21:55:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate Need to be justified RCA and resolution expected from talkpool team INC410116 HDC156 BASSIN_MANGNAN Artibonite Ericsson 2G D Talkpool 7/21/2020 9:42 7/21/2020 11:32 1:50:00 4:00:00 Compliant Power Generator failure (Indeterminate) Generator failed OK Genset restarted and set running full diesel DC alt. Swapping be done INC410116 HDC162 BIVAC Artibonite Ericsson 2G D Talkpool 7/21/2020 9:42 7/21/2020 11:32 1:50:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC156 Cascaded Up with the main site. INC410116 HDC175 DAVI Artibonite Ericsson 2G D Talkpool 7/21/2020 9:42 7/21/2020 11:32 1:50:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC156 Cascaded Up with the main site. INC410116 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 7/21/2020 9:42 7/21/2020 11:32 1:50:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC156 Cascaded Up with the main site. INC410116 HDC164 LABRANLE Artibonite Ericsson 2G D Talkpool 7/21/2020 9:42 7/21/2020 11:32 1:50:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC156 Cascaded Up with the main site. INC410116 HDC121 POSTE_COUTANT Artibonite Ericsson 2G D Talkpool 7/21/2020 9:42 7/21/2020 11:32 1:50:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC156 Cascaded Up with the main site. INC410116 HDC177 DECLIN MONTACA Artibonite Ericsson 2G D Talkpool 7/21/2020 9:42 7/21/2020 11:32 1:50:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC156 Cascaded Up with the main site. INC410116 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 7/21/2020 9:42 7/21/2020 11:32 1:50:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC156 Cascaded Up with the main site. INC410116 HDC153 MORNE_LACRETE Artibonite Ericsson 2G D Talkpool 7/21/2020 9:42 7/21/2020 11:32 1:50:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC156 Cascaded Up with the main site. INC410116 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/21/2020 9:42 7/21/2020 11:32 1:50:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC156 Cascaded Up with the main site. INC409935 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/20/2020 21:50 7/21/2020 14:00 16:10:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Portable genset was out of fuel Need to be justified Portable genset has been refilled INC409871 HDN156 TIKWA Nord-Ouest Ericsson 2G D Talkpool 7/20/2020 21:26 7/21/2020 14:00 16:34:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) RAU faulty Need to be justified RCA and resolution expected from talkpool team INC409871 HDN169 BEAUCHAMP Nord-Ouest Ericsson 2G D Talkpool 7/20/2020 21:26 7/21/2020 14:00 16:34:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN156 Cascaded Up with the main site. INC410020 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G C Talkpool 7/21/2020 4:04 7/21/2020 14:00 9:56:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay A rescue did, fuel has been added INC410020 HDC282 PONT_JOUX Artibonite Ericsson 2G C Talkpool 7/21/2020 4:04 7/21/2020 14:00 9:56:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC176 Cascaded Up with the main site. INC410099 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 7/21/2020 11:18 7/21/2020 14:00 2:42:00 4:00:00 Compliant Power Generator failure (Indeterminate) Fuel tank empty OK Site is UP with commercial power source INC410231 HAIDO402 LAFITEAU Ouest Huawei 2G+3G A Talkpool 7/21/2020 12:57 7/21/2020 14:50 1:53:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site is up by itself. INC410231 HDO428 PORT_LAFITEAU Ouest Huawei 2G+3G+LTE A Talkpool 7/21/2020 12:57 7/21/2020 14:50 1:53:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO402 Cascaded Up with the main site. INC410249 HAIDC293 SOUVENANCE Artibonite Huawei 2G D Talkpool 7/21/2020 14:10 7/21/2020 16:50 2:40:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution expected from talkpool team INC410275 HDC302 LESTERE LARGUE Artibonite Ericsson 2G D Talkpool 7/21/2020 15:34 7/21/2020 18:00 2:26:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution expected from talkpool team INC410295 HDN256 CAMPS-LOUISE Nord Ericsson 2G D Talkpool 7/21/2020 16:14 7/21/2020 18:00 1:46:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution expected from talkpool team INC410418 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 7/21/2020 16:58 7/21/2020 18:00 1:02:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site is up by itself. INC409858 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 7/20/2020 20:34 7/21/2020 18:00 21:26:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Fuel Delivery Delay RCA and resolution expected from talkpool team INC409868 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D O&M FUEL 7/20/2020 21:18 7/21/2020 18:00 20:42:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Indeterminate Fuel Delivery Delay Team restart the genset after refueling INC409861 HAIDO103 SUN_AUTO Port-au-Prince Huawei 2G+3G A Talkpool 7/20/2020 23:40 7/21/2020 7:48 8:08:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified The site is back in service with commercial power source INC409781 HAIDO151 FONTAMARA_27 Port-au-Prince ZTE 2G+3G+LTE B O&M Fuel 7/20/2020 16:26 7/21/2020 8:02 15:36:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay 340 gallons of fuel added INC410025 HDO060 LABOULE_17 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/21/2020 5:02 7/21/2020 9:29 4:27:00 4:00:00 Not Compliant Power Generator failure(Emergency Stop Button Pressed ) Emergency stop button pressed Need to be justified The genset has been restarted INC409893 HDO249 SANTO_2_COW Port-au-Prince Huawei 2G+3G B Talkpool 7/20/2020 23:40 7/21/2020 9:22 9:42:00 4:00:00 Not Compliant Power Generator failure (High temperature) High Temperature due to radiator failure Need to be justified 1 gallon of coolant added then genset restarted INC409656 HDO602 THOMASSIN_39 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/21/2020 0:27 7/21/2020 11:27 11:00:00 4:00:00 Not Compliant Power Generator failure (Battery Failure) Terminal batteries issue Need to be justified The contactor has been well fided then genset restarted INC409978 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/21/2020 5:25 7/21/2020 11:30 6:05:00 4:00:00 Not Compliant Power Generator failure (High temperature) High Temperature due to fan belt broken Need to be justified The broken fan belt has been replaced then genset restarted INC410068 HAIDO264 BONREPOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/21/2020 9:28 7/21/2020 12:41 3:13:00 4:00:00 Compliant Power Generator failure (High temperature) High Temperature due to water pump leakage OK 1 galloon of coolant has been added INC410062 HDO071 BOUTILLIERS_II Port-au-Prince Huawei 2G+3G C Talkpool 7/21/2020 9:01 7/21/2020 12:37 3:36:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure on the working genset OK 1 gallon of oil has been added the genset restarted INC410062 HDO542 LABOULE_23_COW Port-au-Prince Huawei 2G+3G D Talkpool 7/21/2020 9:01 7/21/2020 12:37 3:36:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO071 Ok The site is back in service once the issue solved at HDO071 INC410062 HDO071 BOUTILLIERS_II Port-au-Prince Huawei 2G+3G C Talkpool 7/21/2020 12:09 7/21/2020 13:23 1:14:00 4:00:00 Compliant RBS RBS Fault (LAN Cable Failure) LAN cable issue between RTN and BBU OK The LAN cable has been well fixed INC410022 HAIDO256 BIZOTON_53_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/21/2020 4:21 7/21/2020 14:51 10:30:00 4:00:00 Not Compliant Power Generator Failure (Priming pump issue) Faulty priming pump Need to be justified The faulty priming pump has been replaced INC409729 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 7/20/2020 13:42 7/21/2020 14:51 25:09:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added then power team restarted the genset INC409729 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 7/20/2020 13:42 7/21/2020 15:28 25:46:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDO200 Cascaded The site is back in service once the issue solved at HDO200 INC409729 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 7/20/2020 13:42 7/21/2020 15:28 25:46:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDO200 Cascaded The site is back in service once the issue solved at HDO200 INC410305 HDO657 BELAIR_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/21/2020 13:53 7/21/2020 15:42 1:49:00 4:00:00 Compliant Power Generator failure (High temperature) High Temperature due to radiator failure Need to be justified 2 gallons of coolant added then genset restarted INC410271 HDO559 RUE _LAMY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/21/2020 15:02 7/21/2020 17:48 2:46:00 4:00:00 Compliant Power Generator failure (Battery Failure) Genset failed to start due to battery issue OK The batteries terminal have been well tightened to solve the issue INC410271 HDO072 PUBLIN_INTERIEUR Port-au-Prince Huawei 2G+3G B Talkpool 7/21/2020 15:02 7/21/2020 17:48 2:46:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO559 OK The site is back in service once the issue solved at HDO559 INC410278 HDO166 CHARBONNIERE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/21/2020 15:19 7/21/2020 17:54 2:35:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified The site is back in service without any intervention INC410299 HAIDO539 ROUTE NATIONALE#1 DAMIEN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/21/2020 16:45 7/21/2020 18:32 1:47:00 4:00:00 Compliant Power Generator failure (Battery Failure) Genset failed to start due to battery issue OK The genset has been restarted with an external battery Cells Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC409981 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/21/2020 5:55 7/21/2020 14:41 8:46:00 4:00:00 Not Compliant RBS RBS Fault (Rectifier failure) Rectifiers faulty Need to be justified Rectifiers have been replaced INC410019 HDS357 BANANE Sud-Est Ericsson 2G D Talkpool 7/21/2020 4:04 7/21/2020 8:49 4:45:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS318 Cascade Back in service with the main site INC410019 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Talkpool 7/21/2020 4:04 7/21/2020 8:49 4:45:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS318 Cascade Back in service with the main site INC410019 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G D Talkpool 7/21/2020 4:04 7/21/2020 8:49 4:45:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS318 Cascade Back in service with the main site INC409886 HDS250 JANVIER_ CAVAILLON Ericsson 2G 2G Talkpool Talkpool 7/20/2020 23:14 7/21/2020 14:15 15:01:00 4:00:00 Not Compliant RBS Generator failure (Indeterminate) DXU was on local mode Need to be justified DXU was on local mode, DXU was reset. INC410064 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/21/2020 11:42 7/21/2020 14:15 2:33:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK The last feedback is expected from field team Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. 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Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jul 21 18:40:21 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 22 Jul 2020 00:40:21 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM Message-ID: Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 8 5 15 11 39 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 20 4 0 0 23 ZTE 7 7 1 0 7 Huawei 9 9 8 1 9 Network 36 20 9 1 39 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 3 0 3 4 39 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 290:00:19 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 162:55:26 Power Power Failure (Solar System failure) The solar system failed due to bad weather in the region. The site should be back on the air with solar energy. INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 112:49:59 Power Generator Failure (Engine broken) Talkpool Break down the genset , ETR to be provide by them INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 101:29:06 Power Generator Failure (Injection pump failure) Fuel injector and Priming pump issue. Spares part requested, team awaits approval. More update will be share once available. INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 95:31:57 Power Generator failure (Water Pump Issue) water pump faulty ,a new one has been replaced but it also faulty INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 82:13:58 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 80:04:26 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 72:51:08 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409112 HAIGA149 PELIGRIN Grande-Anse ZTE 2G+3G C Talkpool 7/19/2020 4:26 63:46:36 Power Power Failure (Indeterminate) Head cylinder leak, more update will be share once available. INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 61:19:01 Power Generator failure (Head Cylinder failure) Faulty head cylinder, more update will be share once available. INC409101 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 7/19/2020 7:07 61:05:20 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/19/2020 at 02:05 PM. ETR to be provided by them INC409337 HAIDO623 THOR_3 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/20/2020 1:57 42:15:53 Power Generator failure (Magnetic pickup failure) Faulty Magnetic pickup. Spare part not yet available. ETR to be provided INC409433 HDC355 SIGUERITE Centre Ericsson 2G B Talkpool 7/20/2020 3:02 41:29:53 Power Generator failure (Indeterminate) Team cannot reach due to road is blocked reported by TP Team INC409570 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/20/2020 10:06 34:07:04 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C Talkpool 7/20/2020 10:26 33:47:04 Power Power Failure (Indeterminate) Team cannot reach the site due road blocked. More update will be share once available. INC409743 HDO240 RUE_ENTERREMENT Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/20/2020 14:45 29:27:45 Power Generator Failure (Alternator Failure) DC Alternator faulty. Team is still on the site replacing the faulty part INC409689 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/20/2020 15:13 29:19:02 Power Generator failure (Indeterminate) Team will back on air with commercial power INC410060 HDS353 LEOGANE_MALBOU Ouest Ericsson 2G+3G A O&M FUEL 7/21/2020 8:54 11:19:03 Fuel Generator failure (Fuel issue) Fuel team is aware 07/21/2020 06:20PM ETR to be provided. INC409666 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/21/2020 9:28 11:04:01 Power Generator failure (Indeterminate) Team will back on air with commercial power INC410131 HDS302 MACARY Sud-Est Ericsson 2G C Talkpool 7/21/2020 12:02 8:11:03 Power Power Failure (Indeterminate) AC Alternator faulty, Follow up is ongoing, ETR to be provided. INC410253 HDO337 DROUILLARD Ouest Ericsson 2G C Talkpool 7/21/2020 14:18 6:14:01 Power Generator failure (Indeterminate) Team is Still working on site INC410276 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 7/21/2020 15:08 5:04:58 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/21/2020 at 08:12 PM. ETR to be provided by them INC410276 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C O&M Fuel 7/21/2020 15:08 5:04:58 Dependent Affected by the fuel issue at the main site Affected by HDO511 INC410298 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/21/2020 16:23 3:49:58 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA expired, new ETA not provided yet. INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 3:22:01 Transmission Transmission (Indeterminate) RAN TP team has been informed to dispatch a team. ETA to be provided INC410424 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 7/21/2020 17:52 2:40:01 Power Generator failure (Indeterminate) Team been dispatched, ETA: 9:00PM INC410336 HDC343 SALMADERE Centre Ericsson 2G D Talkpool 7/21/2020 17:52 2:40:01 Power Generator failure (Indeterminate) TP is enable to share ETA for this site now, New update is expected from them. INC410428 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/21/2020 18:02 2:30:01 Power Generator failure (Indeterminate) Portable genset is out of fuel. TP to provide ETR for the refueling. INC410439 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D Talkpool 7/21/2020 18:30 2:02:01 Power Generator failure (Indeterminate) Team been dispatched, ETA to be provided INC410435 HAIDO155 LE_LAMBI Port-au-Prince ZTE 2G+3G C Talkpool 7/21/2020 18:32 1:40:58 Power Generator failure (Indeterminate) Team is waiting for the access. INC410435 HAIDO515 GRANDE_SALINE/ LE LAMBI Port-au-Prince ZTE 2G+3G C Talkpool 7/21/2020 18:32 1:40:58 Dependent Affected by the power issue at the main site Affected by HDO155 INC410435 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G C Talkpool 7/21/2020 18:32 1:40:58 Dependent Affected by the power issue at the main site Affected by HDO155 INC410442 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/21/2020 19:06 1:25:54 Power Power Failure (Solar System failure) Solar system failed . Site will be back on air when the batteries get charged with solar energy INC410442 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/21/2020 19:06 1:25:54 Dependent Affected by the power issue at the main site Affected by HDC318 INC410376 HDC236 MEDE Centre Ericsson 2G C Talkpool 7/21/2020 19:34 0:57:54 Power Generator failure (Indeterminate) Team has been informed; ETA not yet available. INC410449 HDO245 VILLAGE RAPATRIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/21/2020 19:21 0:51:58 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 9:00 PM INC410371 HDO137 DELMAS_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/21/2020 19:23 0:49:58 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site due unsafe area. INC410379 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/21/2020 19:25 0:47:39 RBS RBS Fault (Indeterminate) Team has been informed , ETA to be provided INC410384 HDO644 PARAMOUNT Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/21/2020 19:49 0:23:58 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 8:50 PM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jul 21 19:41:53 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 22 Jul 2020 01:41:53 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network for 10:00 PM. Message-ID: Hello All, Please receive below the report for partially down sites in the network for 10:00 PM. Cells out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 931:43:48 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 779:19:31 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 108:07:48 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 84:36:31 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting sector A in 1800 band. Spare part needed INC408544 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/17/2020 22:26 68:16:09 RBS RBS Fault (RUS failure) RUS01B3 faulty , spare needed for replacement INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 60:40:31 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC410337 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 60:40:31 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC407901 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/18/2020 6:02 60:40:31 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC410030 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 7/21/2020 6:14 14:55:28 RBS RBS Fault (Indeterminate) Sector S down. Team has been informed. TP cannot provided any update. INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/21/2020 11:30 9:39:48 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Sector will be back on air when the batteries get charged with solar energy INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 9:15:31 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC410366 HDC231 NARANG Centre Ericsson 2G D Talkpool 7/21/2020 18:54 3:50:48 Power Affected by the power issue at the main site Affected by HDC236 INC409666 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 7/21/2020 15:38 3:07:48 Power Generator failure (Indeterminate) Site will back on air with commercial power INC410364 HGA021 ARNAULD Nippes Ericsson 3G D Talkpool 7/21/2020 18:35 2:34:48 RBS RBS Fault (Indeterminate) Team cannot reach the site due lack of fuel INC410385 HDO380 RUE_DES_RAMPARDS_COW Ouest Ericsson 2G A Talkpool 7/21/2020 18:49 2:20:48 RBS RBS Fault (Indeterminate) Team cannot reach the site due lack of fuel INC410341 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/21/2020 16:38 2:07:48 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC410236 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/21/2020 16:55 1:50:48 Power Generator failure (Indeterminate) Team is informed, ETA not yet available. INC410393 HGA027 SAINTE_BELAIRE Nippes Ericsson 2G D Talkpool 7/21/2020 20:23 0:46:48 RBS RBS Fault (Indeterminate) Team cannot reach the site due lack of fuel INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 0:22:31 RBS RBS Fault (RUS failure) Faulty RUS01B3. spare need to be replaced. ETR to be provided. Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jul 21 19:42:26 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 22 Jul 2020 01:42:26 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for 10:00 PM. Message-ID: Dear All, There are no site reported RUNNING ON BATTERY in the Network for 10:00 PM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jul 21 19:43:29 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 22 Jul 2020 01:43:29 +0000 Subject: [Rantt] Recall: Partially_Down_Sites_REPORT in the network for 10:00 PM. Message-ID: Haiti Noc would like to recall the message, "Partially_Down_Sites_REPORT in the network for 10:00 PM.". ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Haiti.Noc at digicelgroup.com Tue Jul 21 19:43:45 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 22 Jul 2020 01:43:45 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network for 9:00 PM. Message-ID: Hello All, Please receive below the report for partially down sites in the network for 9:00 PM. Cells out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 931:43:48 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 779:19:31 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 108:07:48 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 84:36:31 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting sector A in 1800 band. Spare part needed INC408544 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/17/2020 22:26 68:16:09 RBS RBS Fault (RUS failure) RUS01B3 faulty , spare needed for replacement INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 60:40:31 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC410337 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 60:40:31 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC407901 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/18/2020 6:02 60:40:31 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC410030 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 7/21/2020 6:14 14:55:28 RBS RBS Fault (Indeterminate) Sector S down. Team has been informed. TP cannot provided any update. INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/21/2020 11:30 9:39:48 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Sector will be back on air when the batteries get charged with solar energy INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 9:15:31 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC410366 HDC231 NARANG Centre Ericsson 2G D Talkpool 7/21/2020 18:54 3:50:48 Power Affected by the power issue at the main site Affected by HDC236 INC409666 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 7/21/2020 15:38 3:07:48 Power Generator failure (Indeterminate) Site will back on air with commercial power INC410364 HGA021 ARNAULD Nippes Ericsson 3G D Talkpool 7/21/2020 18:35 2:34:48 RBS RBS Fault (Indeterminate) Team cannot reach the site due lack of fuel INC410385 HDO380 RUE_DES_RAMPARDS_COW Ouest Ericsson 2G A Talkpool 7/21/2020 18:49 2:20:48 RBS RBS Fault (Indeterminate) Team cannot reach the site due lack of fuel INC410341 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/21/2020 16:38 2:07:48 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC410236 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/21/2020 16:55 1:50:48 Power Generator failure (Indeterminate) Team is informed, ETA not yet available. INC410393 HGA027 SAINTE_BELAIRE Nippes Ericsson 2G D Talkpool 7/21/2020 20:23 0:46:48 RBS RBS Fault (Indeterminate) Team cannot reach the site due lack of fuel INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 0:22:31 RBS RBS Fault (RUS failure) Faulty RUS01B3. spare need to be replaced. ETR to be provided. Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jul 21 19:44:04 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 22 Jul 2020 01:44:04 +0000 Subject: [Rantt] Recall: SITES RUNNING ON BATTERY IN THE NETWORK for 10:00 PM. Message-ID: Haiti Noc would like to recall the message, "SITES RUNNING ON BATTERY IN THE NETWORK for 10:00 PM.". ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Haiti.Noc at digicelgroup.com Tue Jul 21 19:44:28 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 22 Jul 2020 01:44:28 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for 9:00 PM. Message-ID: Dear All, There are no site reported RUNNING ON BATTERY in the Network for 9:00 PM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jul 21 20:22:05 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 22 Jul 2020 02:22:05 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 8 5 14 14 41 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 22 5 0 0 26 ZTE 7 7 1 0 7 Huawei 8 8 7 1 8 Network 37 20 8 1 41 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 4 0 5 5 41 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 291:27:34 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 164:49:42 Power Power Failure (Solar System failure) The solar system failed due to bad weather in the region. The site should be back on the air with solar energy. INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 114:17:14 Power Generator Failure (Engine broken) Talkpool Break down the genset , ETR to be provide by them INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 103:23:22 Power Generator Failure (Injection pump failure) Fuel injector and Priming pump issue. Spares part requested, team awaits approval. More update will be share once available. INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 96:59:12 Power Generator failure (Water Pump Issue) water pump faulty ,a new one has been replaced but it also faulty. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 84:06:20 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 81:58:42 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 74:45:24 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409112 HAIGA149 PELIGRIN Grande-Anse ZTE 2G+3G C Talkpool 7/19/2020 4:26 65:40:52 Power Power Failure (Indeterminate) Head cylinder leak, more update will be share once available. INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 63:13:17 Power Generator failure (Head Cylinder failure) Faulty head cylinder, more update will be share once available. INC409101 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 7/19/2020 7:07 62:57:42 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/19/2020 at 02:05 PM. ETR to be provided by them INC409337 HAIDO623 THOR_3 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/20/2020 1:57 44:08:15 Power Generator failure (Magnetic pickup failure) Faulty Magnetic pickup. Spare part not yet available. ETR to be provided INC409433 HDC355 SIGUERITE Centre Ericsson 2G B Talkpool 7/20/2020 3:02 42:57:08 Power Generator failure (Indeterminate) Team cannot reach due to road is blocked reported by TP Team INC409570 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/20/2020 10:06 36:01:20 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409743 HDO240 RUE_ENTERREMENT Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/20/2020 14:45 31:20:07 Power Generator Failure (Alternator Failure) DC Alternator faulty. Team is still on the site replacing the faulty part INC409689 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/20/2020 15:13 30:46:17 Power Generator failure (Indeterminate) Team will back on air with commercial power INC410060 HDS353 LEOGANE_MALBOU Ouest Ericsson 2G+3G A O&M FUEL 7/21/2020 8:54 13:13:19 Fuel Generator failure (Fuel issue) Fuel team is aware 07/21/2020 06:20PM ETR to be provided. INC409666 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/21/2020 9:28 12:31:16 Power Generator failure (Indeterminate) Team will back on air with commercial power INC410131 HDS302 MACARY Sud-Est Ericsson 2G C Talkpool 7/21/2020 12:02 10:05:19 Power Power Failure (Indeterminate) AC Alternator faulty, Follow up is ongoing, ETR to be provided. INC410253 HDO337 DROUILLARD Ouest Ericsson 2G C O&M FUEL 7/21/2020 14:18 7:41:16 Fuel Generator failure (Fuel issue) Team has been informed since( July 21th 2020) at 9:26 pm. ETR to be provided. INC410276 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 7/21/2020 15:08 6:57:20 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/21/2020 at 08:12 PM. ETR to be provided by them INC410276 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C O&M Fuel 7/21/2020 15:08 6:57:20 Dependent Affected by the fuel issue at the main site Affected by HDO511 INC410298 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/21/2020 16:23 5:42:20 Power Generator failure (Indeterminate) Team is working on the site. INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 4:49:16 RBS RBS Fault (Indeterminate) Faulty RRU need to be replaced. Spare pare not available yet. INC410435 HAIDO155 LE_LAMBI Port-au-Prince ZTE 2G+3G C Talkpool 7/21/2020 18:32 3:33:20 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site due private property. ETA not provided INC410435 HAIDO515 GRANDE_SALINE/ LE LAMBI Port-au-Prince ZTE 2G+3G C Talkpool 7/21/2020 18:32 3:33:20 Dependent Affected by the power issue at the main site Affected by HDO155 INC410435 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G C Talkpool 7/21/2020 18:32 3:33:20 Dependent Affected by the power issue at the main site Affected by HDO155 INC410439 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D Talkpool 7/21/2020 18:30 3:29:16 Power Generator failure (Indeterminate) Team been dispatched, ETA to be provided INC410442 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/21/2020 19:06 2:53:09 Power Power Failure (Solar System failure) Solar system failed . Site will be back on air when the batteries get charged with solar energy INC410442 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/21/2020 19:06 2:53:09 Dependent Affected by the power issue at the main site Affected by HDC318 INC410371 HDO137 DELMAS_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/21/2020 19:23 2:42:20 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site due unsafe area. INC410379 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/21/2020 19:25 2:41:55 RBS RBS Fault (Indeterminate) Team cannot reach site due to lack of fuel. INC410453 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 7/21/2020 19:26 2:33:10 Power Generator failure (Indeterminate) TP team refuse to send his team on site at this time. Claiming unsafe area. INC410453 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 7/21/2020 19:26 2:33:10 Dependent Affected by the power issue at the main site Affected by HDC284 INC410366 HDC236 MEDE Centre Ericsson 2G C Talkpool 7/21/2020 19:34 2:25:09 Power Generator failure (Indeterminate) Faulty radiator. Spare pare requested. ETR not available yet. INC410384 HDO644 PARAMOUNT Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/21/2020 19:49 2:16:20 Transmission Transmission (Indeterminate) Power team already performed on the site, TX team is requested. ETA: 10:30 PM INC410461 HDS021 ST CYR Sud-Est Ericsson 3G A Talkpool 7/21/2020 20:32 1:34:55 RBS RBS Fault (Indeterminate) Site located inside a stadium , no access at night , team will reach on 7/22/2020 INC410464 HDO320 POINTE_A_RAQUETTES Ouest Ericsson 2G D Talkpool 7/21/2020 20:32 1:34:55 Power Power Failure (Indeterminate) Team has been informed , ETA to be provided INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/21/2020 20:40 1:27:42 Power Power Failure (Solar System failure) Solar system failed /Will be restored with sunrise INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G D Talkpool 7/21/2020 21:12 0:54:55 Power Power Failure (Indeterminate) Team has been informed , ETA to be provided INC410501 HDO418 MAROSE Ouest Ericsson 2G D Talkpool 7/21/2020 21:45 0:21:55 Power Power Failure (Indeterminate) Team has been informed , ETA to be provided ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C 20-Jul-20 Security_Access Team cannot reach the site due road blocked. More update will be share once available. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jul 21 22:24:33 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 22 Jul 2020 04:24:33 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 8 7 17 14 46 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 25 8 0 0 29 ZTE 9 9 2 0 9 Huawei 8 8 7 0 8 Network 42 25 9 0 46 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 33 4 1 3 5 46 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 293:47:21 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 166:48:30 Power Power Failure (Solar System failure) The solar system failed due to bad weather in the region. The site should be back on the air with solar energy. INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 116:37:01 Power Generator Failure (Engine broken) Talkpool Break down the genset , ETR to be provide by them INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 105:22:10 Power Generator Failure (Injection pump failure) Fuel injector and Priming pump issue. Spares part requested, team awaits approval. More update will be share once available. INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 99:18:59 Power Generator failure (Water Pump Issue) water pump faulty ,a new one has been replaced but it also faulty. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 86:16:25 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 83:57:30 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 76:44:12 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409112 HAIGA149 PELIGRIN Grande-Anse ZTE 2G+3G C Talkpool 7/19/2020 4:26 67:39:40 Power Power Failure (Indeterminate) Head cylinder leak, more update will be share once available. INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 65:12:05 Power Generator failure (Head Cylinder failure) Faulty head cylinder, more update will be share once available. INC409101 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 7/19/2020 7:07 65:07:47 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/19/2020 at 02:05 PM. ETR to be provided by them INC409337 HAIDO623 THOR_3 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/20/2020 1:57 46:18:20 Power Generator failure (Magnetic pickup failure) Faulty Magnetic pickup. Spare part not yet available. ETR to be provided INC409433 HDC355 SIGUERITE Centre Ericsson 2G B Talkpool 7/20/2020 3:02 45:16:55 Power Generator failure (Indeterminate) Team cannot reach due to road is blocked reported by TP Team INC409570 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/20/2020 10:06 38:00:08 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409689 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/20/2020 15:13 33:06:04 Power Generator failure (Indeterminate) Team will back on air with commercial power INC410060 HDS353 LEOGANE_MALBOU Ouest Ericsson 2G+3G A O&M FUEL 7/21/2020 8:54 15:12:07 Fuel Generator failure (Fuel issue) Fuel team is aware 07/21/2020 06:20PM ETR to be provided. INC409666 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/21/2020 9:28 14:51:03 Power Generator failure (Indeterminate) Team will back on air with commercial power INC410131 HDS302 MACARY Sud-Est Ericsson 2G C Talkpool 7/21/2020 12:02 12:04:07 Power Power Failure (Indeterminate) AC Alternator faulty, Follow up is ongoing, ETR to be provided. INC410253 HDO337 DROUILLARD Ouest Ericsson 2G C O&M FUEL 7/21/2020 14:18 10:01:03 Fuel Generator failure (Fuel issue) Team has been informed since( July 21th 2020) at 9:26 pm. ETR to be provided. INC410276 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 7/21/2020 15:08 9:07:25 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/21/2020 at 08:12 PM. ETR to be provided by them INC410276 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C O&M Fuel 7/21/2020 15:08 9:07:25 Dependent Affected by the fuel issue at the main site Affected by HDO511 INC410298 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/21/2020 16:23 7:52:25 Power Generator failure (Indeterminate) The team team will back on the site after the rain, reported by TP. ETA not provided yet INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 7:09:03 Transmission Transmission (Indeterminate) RAU faulty need to be replaced. Spare pare not available yet. INC410439 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D Talkpool 7/21/2020 18:30 5:49:03 Power Generator failure (Indeterminate) Unsafe area. TP refuse to send his team at the site at night. INC410435 HAIDO155 LE_LAMBI Port-au-Prince ZTE 2G+3G C Talkpool 7/21/2020 18:32 5:43:25 Power Generator failure (Indeterminate) No access at night due private property, reported by Talkpool team. ETA not provided INC410435 HAIDO515 GRANDE_SALINE/ LE LAMBI Port-au-Prince ZTE 2G+3G C Talkpool 7/21/2020 18:32 5:43:25 Dependent Affected by the power issue at the main site Affected by HDO155 INC410435 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G C Talkpool 7/21/2020 18:32 5:43:25 Dependent Affected by the power issue at the main site Affected by HDO155 INC410453 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 7/21/2020 19:26 4:52:57 Power Generator failure (Indeterminate) TP team refuse to send his team on site at this time. Claiming unsafe area. INC410453 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 7/21/2020 19:26 4:52:57 Dependent Affected by the power issue at the main site Affected by HDC284 INC410371 HDO137 DELMAS_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/21/2020 19:23 4:52:25 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site due unsafe area. INC410366 HDC236 MEDE Centre Ericsson 2G C Talkpool 7/21/2020 19:34 4:44:56 Power Generator failure (Indeterminate) Faulty radiator. Spare pare requested. ETR not available yet. INC410379 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/21/2020 19:25 4:40:43 RBS RBS Fault (Indeterminate) Team cannot reach site due to lack of fuel. INC410384 HDO644 PARAMOUNT Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/21/2020 19:49 4:26:25 Fiber Transmission (Fiber issue) Affected by fiber link HDO612-HDO672 INC410464 HDO320 POINTE_A_RAQUETTES Ouest Ericsson 2G D Talkpool 7/21/2020 20:32 3:33:43 Power Power Failure (Indeterminate) Island site , no boat available at night , team will reach the site on 7/22/2020 8:00 AM INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/21/2020 20:40 3:26:30 Power Power Failure (Solar System failure) Solar system failed /Will be restored with sunrise INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 2:53:43 Power Power Failure (Indeterminate) TP cannot provide any update for the site INC410501 HDO418 MAROSE Ouest Ericsson 2G D Talkpool 7/21/2020 21:45 2:20:43 Power Power Failure (Indeterminate) Team cannot move to the site due to heavy rain , Waiting for next feedback INC410470 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G D Talkpool 7/21/2020 22:00 2:19:13 Power Generator failure (Fuel issue) Portable genset is out of fuel. ETR to be provided by TP. INC410492 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/21/2020 22:20 1:58:44 Power Power Failure (Solar System failure) Solar system failed . Site will be back on air when the batteries get charged with solar energy INC410503 HDO183 PELERIN_2 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/21/2020 22:17 1:58:25 Power Generator failure (Indeterminate) No access at night due private property, reported by Talkpool team. ETA: 7:00 AM INC410474 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/21/2020 22:21 1:54:25 Power Generator failure (Indeterminate) No access at night due private property, reported by Talkpool team. ETA: 7:00 AM INC410478 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/21/2020 22:40 1:25:43 Power Generator failure (Fuel issue) Portable genset out of fuel , ETR to be provided by TP INC410481 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 2G+3G B Talkpool 7/21/2020 23:11 1:08:13 Power Generator failure (Indeterminate) Team has been informed; ETA 12:30 am. INC410481 HDN110 HOTEL_KAF Nord-Ouest Ericsson 3G A Talkpool 7/21/2020 23:11 1:08:13 Dependent Affected by the power issue at the main site Affected by HDN112 INC410506 HDS021 ST CYR Sud-Est Ericsson 2G+3G A Talkpool 7/21/2020 23:19 0:46:43 Power Power Failure (Indeterminate) Site located inside a stadium , no access at night , team will reach on 7/22/2020 7:00 AM INC410508 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/21/2020 23:26 0:39:43 Power Power Failure (Indeterminate) Team has been informed , ETA to be provided ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C 20-Jul-20 Security_Access Team cannot reach the site due road blocked. More update will be share once available. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jul 21 22:27:33 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 22 Jul 2020 04:27:33 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network for 12:00 AM. Message-ID: Hello All, Please receive below the report for partially down sites in the network for 12:00 AM. Cells out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 934:43:06 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 779:19:31 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 111:07:06 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 84:36:31 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting sector A in 1800 band. Spare part needed INC408544 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/17/2020 22:26 68:16:09 RBS RBS Fault (RUS failure) RUS01B3 faulty , spare needed for replacement INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 60:40:31 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC410337 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 60:40:31 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC410030 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 7/21/2020 6:14 17:54:46 RBS RBS Fault (Indeterminate) Sector S down. Team has been informed. TP cannot provided any update. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 9:15:31 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC410462 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G D Talkpool 7/21/2020 20:46 5:50:48 Power Generator failure (Indeterminate) Team is on the way . ETA:1h AM INC410364 HGA021 ARNAULD Nippes Ericsson 3G D Talkpool 7/21/2020 18:35 5:34:06 RBS RBS Fault (Indeterminate) Team cannot reach the site due lack of fuel INC410411 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/21/2020 16:42 4:50:48 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC410366 HDC231 NARANG Centre Ericsson 2G D Talkpool 7/21/2020 18:54 3:50:48 Power Affected by the power issue at the main site Affected by HDC236 INC410393 HGA027 SAINTE_BELAIRE Nippes Ericsson 2G D Talkpool 7/21/2020 20:23 3:46:06 RBS RBS Fault (Indeterminate) Team cannot reach the site due lack of fuel INC409666 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 7/21/2020 15:38 3:07:48 Power Generator failure (Indeterminate) Site will back on air with commercial power INC410341 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/21/2020 16:38 2:07:48 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC410236 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/21/2020 16:55 1:50:48 Power Generator failure (Indeterminate) Team is informed, ETA not yet available. INC410484 HDO399 Moliere Ouest Ericsson 2G D Talkpool 7/21/2020 23:11 0:58:06 RBS RBS Fault (Indeterminate) Team has been informed , ETA not yet provided INC410490 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/21/2020 23:34 0:35:06 RBS RBS Fault (Indeterminate) Team has been informed , ETA not yet provided INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 0:22:31 RBS RBS Fault (RUS failure) Faulty RUS01B3. spare need to be replaced. ETR to be provided. Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jul 21 22:28:04 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 22 Jul 2020 04:28:04 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for 12:00 AM Message-ID: Dear All, There are no site reported RUNNING ON BATTERY in the Network for 12:00 AM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jul 21 23:19:33 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 22 Jul 2020 05:19:33 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM Sites off air by Class Class A B C D Total Total 8 7 18 15 48 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 24 6 0 0 27 ZTE 11 9 2 0 11 Huawei 10 10 9 0 10 Network 45 25 11 0 48 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 34 5 1 3 5 48 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 294:34:13 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 167:48:28 Power Power Failure (Solar System failure) The solar system failed due to bad weather in the region. The site should be back on the air with solar energy. INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 117:23:53 Power Generator Failure (Engine broken) Talkpool Break down the genset , ETR to be provide by them INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 106:22:08 Power Generator Failure (Injection pump failure) Fuel injector and Priming pump issue. Spares part requested, team awaits approval. More update will be share once available. INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 100:05:51 Power Generator failure (Water Pump Issue) water pump faulty ,a new one has been replaced but it also faulty. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 87:16:28 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 84:57:28 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 77:44:10 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409112 HAIGA149 PELIGRIN Grande-Anse ZTE 2G+3G C Talkpool 7/19/2020 4:26 68:39:38 Power Power Failure (Indeterminate) Head cylinder leak, more update will be share once available. INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 66:12:03 Power Generator failure (Head Cylinder failure) Faulty head cylinder, more update will be share once available. INC409101 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 7/19/2020 7:07 66:07:50 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/19/2020 at 02:05 PM. ETR to be provided by them INC409337 HAIDO623 THOR_3 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/20/2020 1:57 47:18:23 Power Generator failure (Magnetic pickup failure) Faulty Magnetic pickup. Spare part not yet available. ETR to be provided INC409433 HDC355 SIGUERITE Centre Ericsson 2G B Talkpool 7/20/2020 3:02 46:03:47 Power Generator failure (Indeterminate) Team cannot reach due to road is blocked reported by TP Team INC409570 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/20/2020 10:06 39:00:06 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409743 HDO240 RUE_ENTERREMENT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/20/2020 14:45 34:30:15 Power Generator Failure (Alternator Failure) DC Alternator faulty. Team is still on the site replacing the faulty part INC409689 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/20/2020 15:13 33:52:56 Power Generator failure (Indeterminate) Team will back on air with commercial power INC410060 HDS353 LEOGANE_MALBOU Ouest Ericsson 2G+3G A O&M FUEL 7/21/2020 8:54 16:12:05 Fuel Generator failure (Fuel issue) Fuel team is aware 07/21/2020 06:20PM ETR to be provided. INC409666 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/21/2020 9:28 15:37:55 Power Generator failure (Indeterminate) Team will back on air with commercial power INC410131 HDS302 MACARY Sud-Est Ericsson 2G C Talkpool 7/21/2020 12:02 13:04:05 Power Power Failure (Indeterminate) AC Alternator faulty, Follow up is ongoing, ETR to be provided. INC410253 HDO337 DROUILLARD Ouest Ericsson 2G C O&M FUEL 7/21/2020 14:18 10:47:55 Fuel Generator failure (Fuel issue) Team has been informed since( July 21th 2020) at 9:26 pm. ETR to be provided. INC410276 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 7/21/2020 15:08 10:07:28 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/21/2020 at 08:12 PM. ETR to be provided by them INC410276 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C O&M Fuel 7/21/2020 15:08 10:07:28 Dependent Affected by the fuel issue at the main site Affected by HDO511 INC410298 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/21/2020 16:23 8:52:28 Power Generator failure (Indeterminate) The team team will back on the site after the rain, reported by TP. ETA not provided yet INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 7:55:55 Transmission Transmission (Indeterminate) RAU faulty need to be replaced. Spare pare not available yet. INC410435 HAIDO155 LE_LAMBI Port-au-Prince ZTE 2G+3G C Talkpool 7/21/2020 18:32 6:43:28 Power Generator failure (Indeterminate) No access at night due private property, reported by Talkpool team. ETA not provided INC410435 HAIDO515 GRANDE_SALINE/ LE LAMBI Port-au-Prince ZTE 2G+3G C Talkpool 7/21/2020 18:32 6:43:28 Dependent Affected by the power issue at the main site Affected by HDO155 INC410435 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G C Talkpool 7/21/2020 18:32 6:43:28 Dependent Affected by the power issue at the main site Affected by HDO155 INC410439 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D Talkpool 7/21/2020 18:30 6:35:55 Power Generator failure (Indeterminate) Unsafe area. TP refuse to send his team at the site at night. INC410371 HDO137 DELMAS_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/21/2020 19:23 5:52:28 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site due unsafe area. INC410379 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/21/2020 19:25 5:40:41 RBS RBS Fault (Indeterminate) Team cannot reach site due to lack of fuel. INC410453 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 7/21/2020 19:26 5:39:49 Power Generator failure (Indeterminate) TP team refuse to send his team on site at this time. Claiming unsafe area. INC410453 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 7/21/2020 19:26 5:39:49 Dependent Affected by the power issue at the main site Affected by HDC284 INC410366 HDC236 MEDE Centre Ericsson 2G C Talkpool 7/21/2020 19:34 5:31:48 Power Generator failure (Indeterminate) Faulty radiator. Spare pare requested. ETR not available yet. INC410384 HDO644 PARAMOUNT Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/21/2020 19:49 5:26:28 Fiber Transmission (Fiber issue) Affected by fiber link HDO612-HDO672 INC410458 HDO672 CHAMPS DE MARS_COW Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 7/21/2020 20:20 4:55:28 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/22/2020 at 01:15 PM. ETR to be provided by them INC410464 HDO320 POINTE_A_RAQUETTES Ouest Ericsson 2G D Talkpool 7/21/2020 20:32 4:33:41 Power Power Failure (Indeterminate) Island site , no boat available at night , team will reach the site on 7/22/2020 8:00 AM INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/21/2020 20:40 4:26:28 Power Power Failure (Solar System failure) Solar system failed /Will be restored with sunrise INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 3:53:41 Power Power Failure (Indeterminate) TP cannot provide any update for the site INC410501 HDO418 MAROSE Ouest Ericsson 2G D Talkpool 7/21/2020 21:45 3:20:41 Power Power Failure (Indeterminate) Team cannot move to the site due to heavy rain , Waiting for next feedback INC410470 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G D Talkpool 7/21/2020 22:00 3:06:05 Power Generator failure (Fuel issue) Portable genset is out of fuel. ETR to be provided by TP. INC410503 HDO183 PELERIN_2 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/21/2020 22:17 2:58:28 Power Generator failure (Indeterminate) No access at night due private property, reported by Talkpool team. ETA: 7:00 AM INC410474 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/21/2020 22:21 2:54:28 Power Generator failure (Indeterminate) No access at night due private property, reported by Talkpool team. ETA: 7:00 AM INC410492 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/21/2020 22:20 2:45:36 Power Power Failure (Solar System failure) Solar system failed . Site will be back on air when the batteries get charged with solar energy INC410478 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/21/2020 22:40 2:25:41 Power Generator failure (Fuel issue) Portable genset out of fuel , ETR to be provided by TP INC410506 HDS021 ST CYR Sud-Est Ericsson 2G+3G A Talkpool 7/21/2020 23:19 1:46:41 Power Power Failure (Indeterminate) Site located inside a stadium , no access at night , team will reach on 7/22/2020 7:00 AM INC410508 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/21/2020 23:26 1:39:41 Power Power Failure (Indeterminate) TP claimed that area is unsafe , ETA 5:30 AM INC410494 HAIDS277 NAN BOULE Sud ZTE 2G C Talkpool 7/22/2020 0:36 0:29:41 Power Power Failure (Indeterminate) Team has been informed , ETA to be provided INC410494 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/22/2020 0:36 0:29:41 Dependent Affected by the power issue at the main site Affected by HDS277 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C 20-Jul-20 Security_Access Team cannot reach the site due road blocked. More update will be share once available. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 22 01:38:49 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 22 Jul 2020 07:38:49 +0000 Subject: [Rantt] NOC hourly report at 3:00 AM Message-ID: Hello All, Received the NOC hourly report done at 3:00 AM Sites off air by Class Class A B C D Total Total 9 7 17 15 48 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 23 6 1 0 27 ZTE 11 9 2 0 11 Huawei 10 10 9 0 10 Network 44 25 12 0 48 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 33 5 1 4 5 48 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 296:28:03 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 169:51:47 Power Power Failure (Solar System failure) The solar system failed due to bad weather in the region. The site should be back on the air with solar energy. INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 119:17:43 Power Generator Failure (Engine broken) Talkpool Break down the genset , ETR to be provide by them INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 108:25:27 Power Generator Failure (Injection pump failure) Fuel injector and Priming pump issue. Spares part requested, team awaits approval. More update will be share once available. INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 101:59:41 Power Generator failure (Water Pump Issue) water pump faulty ,a new one has been replaced but it also faulty. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 89:15:16 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 87:00:47 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 79:47:29 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 68:15:22 Power Generator failure (Head Cylinder failure) Faulty head cylinder, more update will be share once available. INC409101 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 7/19/2020 7:07 68:06:38 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/19/2020 at 02:05 PM. ETR to be provided by them INC409337 HAIDO623 THOR_3 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/20/2020 1:57 49:17:11 Power Generator failure (Magnetic pickup failure) Faulty Magnetic pickup. Spare part not yet available. ETR to be provided INC409433 HDC355 SIGUERITE Centre Ericsson 2G B Talkpool 7/20/2020 3:02 47:57:37 Power Generator failure (Indeterminate) Team cannot reach due to road is blocked reported by TP Team INC409570 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/20/2020 10:06 41:03:25 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409689 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/20/2020 15:13 35:46:46 Power Generator failure (Indeterminate) Team will back on air with commercial power INC410060 HDS353 LEOGANE_MALBOU Ouest Ericsson 2G+3G A O&M FUEL 7/21/2020 8:54 18:15:24 Fuel Generator failure (Fuel issue) Fuel team is aware 07/21/2020 06:20PM ETR to br provided. INC409666 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/21/2020 9:28 17:31:45 Power Generator failure (Indeterminate) Team will back on air with commercial power INC410131 HDS302 MACARY Sud-Est Ericsson 2G C Talkpool 7/21/2020 12:02 15:07:24 Power Power Failure (Indeterminate) AC Alternator faulty, Follow up is ongoing, ETR to be provided. INC410253 HDO337 DROUILLARD Ouest Ericsson 2G C O&M FUEL 7/21/2020 14:18 12:41:45 Fuel Generator failure (Fuel issue) Team has been informed since( July 21th 2020) at 9:26 pm. ETR to be provided. INC410276 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 7/21/2020 15:08 12:06:16 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/21/2020 at 08:12 PM. ETR to be provided by them INC410276 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C O&M Fuel 7/21/2020 15:08 12:06:16 Dependent Affected by the fuel issue at the main site Affected by HDO511 INC410298 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/21/2020 16:23 10:51:16 Power Generator failure (Indeterminate) Fire in AC ALT more troubleshooting is expected, reported by Power team. ETA 6:00 AM INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 9:49:45 Transmission Transmission (RAU failure) RAU faulty need to be replaced. Spare pare not available yet. INC410352 HDC260 DESSALINES Artibonite Ericsson LTE A Talkpool 7/21/2020 17:30 9:30:03 Transmission Transmission (Indeterminate) RAN TP team has been informed. TP team will reach the site at 7:45 am. INC410435 HAIDO155 LE_LAMBI Port-au-Prince ZTE 2G+3G C Talkpool 7/21/2020 18:32 8:42:16 Power Generator failure (Indeterminate) No access at night due private property, reported by Talkpool team. ETA not provided INC410435 HAIDO515 GRANDE_SALINE/ LE LAMBI Port-au-Prince ZTE 2G+3G C Talkpool 7/21/2020 18:32 8:42:16 Dependent Affected by the power issue at the main site Affected by HDO155 INC410435 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G C Talkpool 7/21/2020 18:32 8:42:16 Dependent Affected by the power issue at the main site Affected by HDO155 INC410439 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D Talkpool 7/21/2020 18:30 8:29:45 Power Generator failure (Indeterminate) Unsafe area. TP refuse to send his team at the site at night. INC410371 HDO137 DELMAS_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/21/2020 19:23 7:51:16 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site due unsafe area. INC410379 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/21/2020 19:25 7:44:00 RBS RBS Fault (Indeterminate) Team cannot reach site due to lack of fuel. INC410453 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 7/21/2020 19:26 7:33:39 Power Generator failure (Indeterminate) TP team refuse to send his team on site at this time. Claiming unsafe area. INC410453 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 7/21/2020 19:26 7:33:39 Dependent Affected by the power issue at the main site Affected by HDC284 INC410366 HDC236 MEDE Centre Ericsson 2G C Talkpool 7/21/2020 19:34 7:25:38 Power Generator failure (Indeterminate) Faulty radiator. Spare pare requested. ETR not available yet. INC410384 HDO644 PARAMOUNT Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/21/2020 19:49 7:25:16 Fiber Transmission (Fiber issue) Affected by fiber link HDO612-HDO672 INC410458 HDO672 CHAMPS DE MARS_COW Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 7/21/2020 20:20 6:54:16 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/22/2020 at 01:15 PM. ETR to be provided by them INC410464 HDO320 POINTE_A_RAQUETTES Ouest Ericsson 2G D Talkpool 7/21/2020 20:32 6:37:00 Power Power Failure (Indeterminate) Island site , no boat available at night , team will reach the site on 7/22/2020 8:00 AM INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/21/2020 20:40 6:29:47 Power Power Failure (Solar System failure) Solar system failed /Will be restored with sunrise INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 5:57:00 Power Power Failure (Indeterminate) TP cannot provide any update for the site INC410470 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G D Talkpool 7/21/2020 22:00 4:59:55 Power Generator failure (Fuel issue) Portable genset is out of fuel. ETR to be provided by TP. INC410503 HDO183 PELERIN_2 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/21/2020 22:17 4:57:16 Power Generator failure (Indeterminate) No access at night due private property, reported by Talkpool team. ETA: 7:00 AM INC410474 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/21/2020 22:21 4:53:16 Power Generator failure (Indeterminate) No access at night due private property, reported by Talkpool team. ETA: 7:00 AM INC410492 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/21/2020 22:20 4:39:26 Power Power Failure (Solar System failure) Solar system failed . Site will be back on air once the batteries get charged with solar energy INC410478 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/21/2020 22:40 4:29:00 Power Generator failure (Fuel issue) Portable genset out of fuel , ETR to be provided by TP INC410506 HDS021 ST CYR Sud-Est Ericsson 2G+3G A Talkpool 7/21/2020 23:19 3:50:00 Power Power Failure (Indeterminate) Site located inside a stadium , no access at night , team will reach on 7/22/2020 7:00 AM INC410494 HAIDS277 NAN BOULE Sud ZTE 2G C Talkpool 7/22/2020 0:36 2:33:00 Power Power Failure (Indeterminate) TP cannot provide any update for the site INC410494 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/22/2020 0:36 2:33:00 Dependent Affected by the power issue at the main site Affected by HDS277 INC409112 HAIGA149 PELIGRIN Grande-Anse ZTE 2G+3G C Talkpool 7/22/2020 0:59 2:09:57 Power Power Failure (Indeterminate) Head cylinder leak, more update will be share once available. INC410499 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/22/2020 1:19 1:55:16 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site. INC410462 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G D Talkpool 7/22/2020 2:09 0:51:03 Power Generator Failure (Starter battery failure) No starter battery on site. Follow-up is ongoing by TP to find out a starter battery to get the site up. ETR not provided yet. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C 20-Jul-20 Security_Access Team cannot reach the site due road blocked. More update will be share once available. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 22 01:46:13 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 22 Jul 2020 07:46:13 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network for 3:00 AM. Message-ID: Hello All, Please receive below the report for partially down sites in the network for 3:00 AM. Cells out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 938:18:51 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 812:21:51 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 117:38:51 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting sector A in 1800 band. Spare part needed INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 114:42:51 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC408544 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/17/2020 22:26 101:18:51 RBS RBS Fault (RUS failure) RUS01B3 faulty , spare needed for replacement INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 93:42:51 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC410337 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 93:42:51 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 18:17:51 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 9:24:51 RBS RBS Fault (RUS failure) Faulty RUS01B3. spare need to be replaced. ETR to be provided. INC410030 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 7/21/2020 6:14 21:30:51 RBS RBS Fault (Indeterminate) Sector S down. Team has been informed. TP cannot provided any update. INC409666 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 7/21/2020 15:38 12:06:51 Power Generator failure (Indeterminate) Site will back on air with commercial power INC410341 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/21/2020 16:38 11:06:51 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC410411 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/21/2020 16:42 11:02:51 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC410236 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/21/2020 16:55 10:49:51 Power Generator failure (Indeterminate) Team is informed, ETA not yet available. INC410364 HGA021 ARNAULD Nippes Ericsson 3G D Talkpool 7/21/2020 18:35 9:09:51 RBS RBS Fault (Indeterminate) Team cannot reach the site due lack of fuel INC410366 HDC231 NARANG Centre Ericsson 2G D Talkpool 7/21/2020 18:54 8:50:51 Power Affected by the power issue at the main site Affected by HDC236 INC410393 HGA027 SAINTE_BELAIRE Nippes Ericsson 2G D Talkpool 7/21/2020 20:23 7:21:51 RBS RBS Fault (Indeterminate) Team cannot reach the site due lack of fuel INC410462 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G D Talkpool 7/21/2020 20:46 6:58:51 Power Generator failure (Indeterminate) Team is on the way . ETA:1h AM INC410484 HDO399 Moliere Ouest Ericsson 2G D Talkpool 7/21/2020 23:11 4:33:51 RBS RBS Fault (Indeterminate) Team has been informed , ETA not yet provided INC410490 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/21/2020 23:34 4:10:51 RBS RBS Fault (Indeterminate) Team has been informed , ETA not yet provided Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 22 01:47:11 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 22 Jul 2020 07:47:11 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for 3:00 AM. Message-ID: Dear All, There are no site reported RUNNING ON BATTERY in the Network for 3:00 AM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 22 02:24:15 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 22 Jul 2020 08:24:15 +0000 Subject: [Rantt] NOC hourly report at 4:00 AM Message-ID: Hello All, Received the NOC hourly report done at 4:00 AM Sites off air by Class Class A B C D Total Total 9 7 17 18 51 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 26 6 1 0 30 ZTE 11 9 2 0 11 Huawei 10 10 9 0 10 Network 47 25 12 0 51 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 35 5 1 4 6 51 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 297:41:13 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 170:54:22 Power Power Failure (Solar System failure) The solar system failed due to bad weather in the region. The site should be back on the air with solar energy. INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 120:30:53 Power Generator Failure (Engine broken) Talkpool Break down the genset , ETR to be provide by them INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 109:28:02 Power Generator Failure (Injection pump failure) Fuel injector and Priming pump issue. Spares part requested, team awaits approval. More update will be share once available. INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 103:12:51 Power Generator failure (Water Pump Issue) water pump faulty ,a new one has been replaced but it also faulty. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 89:15:16 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 88:03:22 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 80:50:04 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 69:17:57 Power Generator failure (Head Cylinder failure) Faulty head cylinder, more update will be share once available. INC409101 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 7/19/2020 7:07 68:06:38 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/19/2020 at 02:05 PM. ETR to be provided by them INC409337 HAIDO623 THOR_3 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/20/2020 1:57 49:17:11 Power Generator failure (Magnetic pickup failure) Faulty Magnetic pickup. Spare part not yet available. ETR to be provided INC409433 HDC355 SIGUERITE Centre Ericsson 2G B Talkpool 7/20/2020 3:02 49:10:47 Power Generator failure (Indeterminate) Team cannot reach due to road is blocked reported by TP Team INC409570 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/20/2020 10:06 42:06:00 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409689 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/20/2020 15:13 36:59:56 Power Generator failure (Indeterminate) Team will back on air with commercial power INC410060 HDS353 LEOGANE_MALBOU Ouest Ericsson 2G+3G A O&M FUEL 7/21/2020 8:54 19:17:59 Fuel Generator failure (Fuel issue) Fuel team is aware 07/21/2020 06:20PM ETR to be provided. INC409666 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/21/2020 9:28 18:44:55 Power Generator failure (Indeterminate) Team will back on air with commercial power INC410131 HDS302 MACARY Sud-Est Ericsson 2G C Talkpool 7/21/2020 12:02 16:09:59 Power Power Failure (Indeterminate) AC Alternator faulty, Follow up is ongoing, ETR to be provided. INC410253 HDO337 DROUILLARD Ouest Ericsson 2G C O&M FUEL 7/21/2020 14:18 13:54:55 Fuel Generator failure (Fuel issue) Team has been informed since( July 21th 2020) at 9:26 pm. ETR to be provided. INC410276 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 7/21/2020 15:08 12:06:16 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/21/2020 at 08:12 PM. ETR to be provided by them INC410276 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C O&M Fuel 7/21/2020 15:08 12:06:16 Dependent Affected by the fuel issue at the main site Affected by HDO511 INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 11:02:55 Transmission Transmission (RAU failure) RAU faulty need to be replaced. Spare pare not available yet. INC410298 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/21/2020 16:23 10:51:16 Power Generator failure (Indeterminate) Fire in AC ALT more troubleshooting is expected, reported by Power team. ETA 6:00 AM INC410352 HDC260 DESSALINES Artibonite Ericsson LTE A Talkpool 7/21/2020 17:30 10:43:13 Transmission Transmission (Indeterminate) RAN TP team has been informed. TP team will reach the site at 7:45 am. INC410439 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D Talkpool 7/21/2020 18:30 9:42:55 Power Generator failure (Indeterminate) Unsafe area. TP refuse to send his team at the site at night. INC410453 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 7/21/2020 19:26 8:46:49 Power Generator failure (Indeterminate) TP team refuse to send his team on site at this time. Claiming unsafe area. INC410453 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 7/21/2020 19:26 8:46:49 Dependent Affected by the power issue at the main site Affected by HDC284 INC410379 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/21/2020 19:25 8:46:35 RBS RBS Fault (Indeterminate) Team cannot reach site due to lack of fuel. INC410435 HAIDO155 LE_LAMBI Port-au-Prince ZTE 2G+3G C Talkpool 7/21/2020 18:32 8:42:16 Power Generator failure (Indeterminate) No access at night due private property, reported by Talkpool team. ETA not provided INC410435 HAIDO515 GRANDE_SALINE/ LE LAMBI Port-au-Prince ZTE 2G+3G C Talkpool 7/21/2020 18:32 8:42:16 Dependent Affected by the power issue at the main site Affected by HDO155 INC410435 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G C Talkpool 7/21/2020 18:32 8:42:16 Dependent Affected by the power issue at the main site Affected by HDO155 INC410366 HDC236 MEDE Centre Ericsson 2G C Talkpool 7/21/2020 19:34 8:38:48 Power Generator failure (Indeterminate) Faulty radiator. Spare pare requested. ETR not available yet. INC410371 HDO137 DELMAS_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/21/2020 19:23 7:51:16 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site due unsafe area. INC410464 HDO320 POINTE_A_RAQUETTES Ouest Ericsson 2G D Talkpool 7/21/2020 20:32 7:39:35 Power Power Failure (Indeterminate) Island site , no boat available at night , team will reach the site on 7/22/2020 8:00 AM INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/21/2020 20:40 7:32:22 Power Power Failure (Solar System failure) Solar system failed /Will be restored with sunrise INC410384 HDO644 PARAMOUNT Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/21/2020 19:49 7:25:16 Fiber Transmission (Fiber issue) Affected by fiber link HDO612-HDO672 INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 6:59:35 Power Power Failure (Indeterminate) TP cannot provide any update for the site INC410458 HDO672 CHAMPS DE MARS_COW Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 7/21/2020 20:20 6:54:16 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/22/2020 at 01:15 PM. ETR to be provided by them INC410470 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G D Talkpool 7/21/2020 22:00 6:13:05 Power Generator failure (Fuel issue) Portable genset is out of fuel. ETR to be provided by TP. INC410492 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/21/2020 22:20 5:52:36 Power Power Failure (Solar System failure) Solar system failed . Site will be back on air when the batteries get charged with solar energy INC410478 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/21/2020 22:40 5:31:35 Power Generator failure (Fuel issue) Portable genset out of fuel , ETR to be provided by TP INC410503 HDO183 PELERIN_2 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/21/2020 22:17 4:57:16 Power Generator failure (Indeterminate) No access at night due private property, reported by Talkpool team. ETA: 7:00 AM INC410474 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/21/2020 22:21 4:53:16 Power Generator failure (Indeterminate) No access at night due private property, reported by Talkpool team. ETA: 7:00 AM INC410506 HDS021 ST CYR Sud-Est Ericsson 2G+3G A Talkpool 7/21/2020 23:19 4:52:35 Power Power Failure (Indeterminate) Site located inside a stadium , no access at night , team will reach on 7/22/2020 7:00 AM INC410494 HAIDS277 NAN BOULE Sud ZTE 2G C Talkpool 7/22/2020 0:36 3:35:35 Power Generator failure (Fuel issue) Portable genset out of fuel , ETR to be provided by TP INC410494 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/22/2020 0:36 3:35:35 Dependent Affected by Fuel issue at the main site Affected by HDS277 INC409112 HAIGA149 PELIGRIN Grande-Anse ZTE 2G+3G C Talkpool 7/22/2020 0:59 3:12:32 Power Power Failure (Indeterminate) Head cylinder leak, more update will be share once available. INC410462 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G D Talkpool 7/22/2020 2:09 2:04:13 Power Generator Failure (Starter battery failure) No starter battery on site. Follow-up is ongoing by TP to find out a starter battery to get the site up. ETR not provided yet. INC410499 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/22/2020 1:19 1:55:16 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site. INC410612 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/22/2020 3:22 0:50:41 Power Generator failure (Indeterminate) Team has been informed; ETA 7:45 am. INC410612 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/22/2020 3:22 0:50:41 Dependent Affected by the power issue at the main site Affected by HDC033 INC410613 HDC310 QUATRE_VILLES Artibonite Ericsson 2G D Talkpool 7/22/2020 3:34 0:38:45 Power Power Failure (Indeterminate) Team has been informed; ETA 7:10 am. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C 20-Jul-20 Security_Access Team cannot reach the site due road blocked. More update will be share once available. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 22 05:36:42 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 22 Jul 2020 11:36:42 +0000 Subject: [Rantt] NOC SITE REPORT updated for this July 22nd, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this July 22nd, 2020 till 7:00 AM > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 300:30:15 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 173:45:17 Power Power Failure (Solar System failure) The solar system failed due to bad weather in the region. The site should be back on the air with solar energy. INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 123:19:55 Power Generator Failure (Engine broken) Talkpool Break down the genset , ETR to be provide by them INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 112:18:57 Power Generator Failure (Injection pump failure) Fuel injector and Priming pump issue. Spares part requested, team awaits approval. More update will be share once available. INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 106:01:53 Power Generator failure (Water Pump Issue) water pump faulty ,a new one has been replaced but it also faulty. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 93:00:32 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 90:54:17 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 83:40:59 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 72:08:52 Power Generator failure (Head Cylinder failure) Faulty head cylinder, more update will be share once available. INC409101 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 7/19/2020 7:07 71:51:54 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/19/2020 at 02:05 PM. ETR to be provided by them INC409337 HAIDO623 THOR_3 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/20/2020 1:57 53:02:27 Power Generator failure (Magnetic pickup failure) Faulty Magnetic pickup. Spare part not yet available. ETR to be provided INC409433 HDC355 SIGUERITE Centre Ericsson 2G B Talkpool 7/20/2020 3:02 51:59:49 Power Generator failure (Indeterminate) Team cannot reach due to road is blocked reported by TP Team INC409570 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/20/2020 10:06 44:56:55 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409689 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/20/2020 15:13 39:48:58 Power Generator failure (Indeterminate) Team will back on air with commercial power INC410060 HDS353 LEOGANE_MALBOU Ouest Ericsson 2G+3G A O&M FUEL 7/21/2020 8:54 22:08:54 Fuel Generator failure (Fuel issue) Fuel team is aware 07/21/2020 06:20PM ETR to br provided. INC409666 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/21/2020 9:28 21:33:57 Power Generator failure (Indeterminate) Team will back on air with commercial power INC410131 HDS302 MACARY Sud-Est Ericsson 2G C Talkpool 7/21/2020 12:02 19:00:54 Power Power Failure (Indeterminate) AC Alternator faulty, Follow up is ongoing, ETR to be provided. INC410253 HDO337 DROUILLARD Ouest Ericsson 2G C O&M FUEL 7/21/2020 14:18 16:43:57 Fuel Generator failure (Fuel issue) Team has been informed since( July 21th 2020) at 9:26 pm. ETR to be provided. INC410276 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 7/21/2020 15:08 15:51:32 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/21/2020 at 08:12 PM. ETR to be provided by them INC410276 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C O&M Fuel 7/21/2020 15:08 15:51:32 Dependent Affected by the fuel issue at the main site Affected by HDO511 INC410298 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/21/2020 16:23 14:36:32 Power Generator failure (Indeterminate) Fire in AC ALT more troubleshooting is expected, reported by Power team. ETA expired, New ETA not provided yet INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 13:51:57 Transmission Transmission (RAU failure) RAU faulty need to be replaced. Spare pare not available yet. INC410352 HDC260 DESSALINES Artibonite Ericsson LTE A Talkpool 7/21/2020 17:30 13:32:15 Transmission Transmission (Indeterminate) RAN TP team has been informed. TP team will reach the site at 7:45 am. INC410439 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D Talkpool 7/21/2020 18:30 12:31:57 Power Generator failure (Indeterminate) Unsafe area. TP refuse to send his team at the site. INC410435 HAIDO155 LE_LAMBI Port-au-Prince ZTE 2G+3G C Talkpool 7/21/2020 18:32 12:27:32 Power Generator failure (Indeterminate) Team is working on the site. INC410435 HAIDO515 GRANDE_SALINE/ LE LAMBI Port-au-Prince ZTE 2G+3G C Talkpool 7/21/2020 18:32 12:27:32 Dependent Affected by the power issue at the main site Affected by HDO155 INC410435 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G C Talkpool 7/21/2020 18:32 12:27:32 Dependent Affected by the power issue at the main site Affected by HDO155 INC410379 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/21/2020 19:25 11:37:30 RBS RBS Fault (Indeterminate) Team cannot reach site due to lack of fuel. INC410371 HDO137 DELMAS_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/21/2020 19:23 11:36:32 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site due unsafe area. INC410453 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 7/21/2020 19:26 11:35:51 Power Generator failure (Indeterminate) TP team refuse to send his team on site at this time. Claiming unsafe area. INC410453 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 7/21/2020 19:26 11:35:51 Dependent Affected by the power issue at the main site Affected by HDC284 INC410366 HDC236 MEDE Centre Ericsson 2G C Talkpool 7/21/2020 19:34 11:27:50 Power Generator failure (Indeterminate) Faulty radiator. Spare pare requested. ETR not available yet. INC410458 HDO644 PARAMOUNT Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/21/2020 19:49 11:10:32 Power Generator failure (Indeterminate) Affected by power issue at HDO672 INC410458 HDO672 CHAMPS DE MARS_COW Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 7/21/2020 20:20 10:39:32 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/22/2020 at 01:15 PM. ETR to be provided by them INC410464 HDO320 POINTE_A_RAQUETTES Ouest Ericsson 2G D Talkpool 7/21/2020 20:32 10:30:30 Power Power Failure (Indeterminate) Island site , no boat available at night , team will reach the site on 7/22/2020 8:00 AM INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/21/2020 20:40 10:23:17 Power Power Failure (Solar System failure) Solar system failed /Will be restored with sunrise INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 9:50:30 Power Power Failure (Indeterminate) TP cannot provide any update for the site INC410470 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G D Talkpool 7/21/2020 22:00 9:02:07 Power Generator failure (Fuel issue) Portable genset is out of fuel. ETR to be provided by TP. INC410503 HDO183 PELERIN_2 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/21/2020 22:17 8:42:32 Power Generator failure (Indeterminate) No access at night due private property, reported by Talkpool team. ETA: 8:00 AM INC410492 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/21/2020 22:20 8:41:38 Power Power Failure (Solar System failure) Solar system failed . Site will be back on air when the batteries get charged with solar energy INC410474 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/21/2020 22:21 8:38:32 Power Generator failure (Indeterminate) No access at night due private property, reported by Talkpool team. ETA: 7:30 AM INC410478 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/21/2020 22:40 8:22:30 Power Generator failure (Fuel issue) Portable genset out of fuel , ETA 8:15 AM INC410506 HDS021 ST CYR Sud-Est Ericsson 2G+3G A Talkpool 7/21/2020 23:19 7:43:30 Power Power Failure (Indeterminate) Site located inside a stadium , no access at night , team will reach on 7/22/2020 7:20 AM INC410494 HAIDS277 NAN BOULE Sud ZTE 2G C Talkpool 7/22/2020 0:36 6:26:30 Power Generator failure (Fuel issue) Portable genset out of fuel , ETA 8:45 AM INC410494 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/22/2020 0:36 6:26:30 Dependent Affected by Fuel issue at the main site Affected by HDS277 INC409112 HAIGA149 PELIGRIN Grande-Anse ZTE 2G+3G C Talkpool 7/22/2020 0:59 6:03:27 Power Power Failure (Indeterminate) Head cylinder leak, more update will be share once available. INC410499 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/22/2020 1:19 5:40:32 Power Generator failure (Indeterminate) Team has been informed and follow up is ongoing. ETA expired, new ETA: 7:30 AM INC410462 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G D Talkpool 7/22/2020 2:09 4:53:15 Power Generator Failure (Starter battery failure) No starter battery on site. Follow-up is ongoing by TP to find out a starter battery to get the site up. ETR not provided yet. INC410612 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/22/2020 3:22 3:39:43 Power Generator failure (Indeterminate) Team has been informed; ETA 7:45 am. INC410612 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/22/2020 3:22 3:39:43 Dependent Affected by the power issue at the main site Affected by HDC033 INC410613 HDC310 QUATRE_VILLES Artibonite Ericsson 2G D Talkpool 7/22/2020 3:34 3:27:47 Power Power Failure (Indeterminate) Team has been informed; ETA 7:10 am. INC410618 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/22/2020 4:14 2:47:50 Power Generator failure (Fuel issue) Portable genset is out of fuel. ETR to be provided by TP. INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C Talkpool 7/22/2020 4:21 2:41:27 Power Power Failure (Indeterminate) Team has been informed, ETA expired , waiting for next update INC410545 HDO475 MORNE CALVAIRE_III Port-au-Prince Huawei 2G+3G+LTE D Talkpool 7/22/2020 6:02 0:57:32 Power Generator failure (Indeterminate) Team has been informed and follow up is ongoing. ETA:7:40 AM INC410442 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/22/2020 6:06 0:56:15 Power Power Failure (Solar System failure) Solar system failed . Site will be back on air when the batteries get charged with solar energy INC410442 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/22/2020 6:06 0:56:15 Dependent Affected by the power issue at the main site Affected by HDC318 INC410029 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/22/2020 6:06 0:56:15 Power Power Failure (Solar System failure) Solar system failed . Site will be back on air when the batteries get charged with solar energy INC410544 HDN113 NAN_GRIGRI Nord-Ouest Ericsson 2G+3G A Talkpool 7/22/2020 6:18 0:43:33 Power Power Failure (Indeterminate) Team has been informed; ETA 8:15 am. INC410544 HDN110 HOTEL_KAF Nord-Ouest Ericsson 3G A Talkpool 7/22/2020 6:18 0:43:33 Dependent Affected by the power issue at the main site Affected by HDN113 INC410544 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B Talkpool 7/22/2020 6:18 0:43:33 Dependent Affected by the power issue at the main site Affected by HDN113 INC410544 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 3G B Talkpool 7/22/2020 6:18 0:43:33 Dependent Affected by the power issue at the main site Affected by HDN113 INC410544 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 3G A Talkpool 7/22/2020 6:18 0:43:33 Dependent Affected by the power issue at the main site Affected by HDN113 INC410544 HDN101 BOIS_DU_LAC Nord-Ouest Ericsson 3G B Talkpool 7/22/2020 6:18 0:43:33 Dependent Affected by the power issue at the main site Affected by HDN113 INC410548 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/22/2020 6:41 0:21:27 Power Power Failure (Indeterminate) Team has been informed , ETA not yet provided Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 941:38:24 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 814:58:14 Power RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 120:15:14 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting sector A in 1800 band. Spare part needed INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 118:02:24 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC408544 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/17/2020 22:26 103:55:14 RBS RBS Fault (RUS failure) RUS01B3 faulty , spare needed for replacement INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 96:19:14 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC410337 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 96:19:14 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 44:54:14 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 36:01:14 RBS RBS Fault (RUS failure) Faulty RUS01B3. spare need to be replaced. ETR to be provided. INC410030 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 7/21/2020 6:14 24:50:04 RBS RBS Fault (Indeterminate) Team cannot reach the site due lack of fuel INC410341 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/21/2020 16:38 13:43:14 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC410411 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/21/2020 16:42 13:38:42 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC410364 HGA021 ARNAULD Nippes Ericsson 3G D Talkpool 7/21/2020 18:35 12:29:24 RBS RBS Fault (Indeterminate) Team cannot reach the site due lack of fuel INC410366 HDC231 NARANG Centre Ericsson 2G D Talkpool 7/21/2020 18:54 11:27:14 Power Affected by the power issue at the main site Affected by HDC236 INC410393 HGA027 SAINTE_BELAIRE Nippes Ericsson 2G D Talkpool 7/21/2020 20:23 10:41:24 RBS RBS Fault (Indeterminate) Team cannot reach the site due lack of fuel INC410484 HDO399 Moliere Ouest Ericsson 2G D Talkpool 7/21/2020 23:11 7:53:24 RBS RBS Fault (Indeterminate) Team cannot reach the site due lack of fuel INC410490 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/21/2020 23:34 7:30:24 RBS RBS Fault (RUS failure) RUS01B3 Faulty , need to be replace INC410610 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/21/2020 23:11 7:10:06 RBS RBS Fault (Indeterminate) Team is already informed . ETA :8 AM INC410481 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 2G B Talkpool 7/22/2020 3:00 3:21:14 Power Generator failure (Indeterminate) Team is already informed . ETA :7 AM INC410629 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G C Talkpool 7/22/2020 6:00 0:21:06 RBS RBS Fault (Indeterminate) Team is already informed . ETA to be provided Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C 20-Jul-20 Security_Access Team cannot reach the site due road blocked. More update will be share once available. Security No ETR yet Sites Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC410415 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/21/2020 16:58 7/21/2020 19:03 2:05:00 4:00:00 Compliant Power Generator failure (Low Voltage) DC Low voltage due to actuator misadjusted OK Team fixed it(RPM 1600), and restart INC410403 HDO103 SUN AUTO Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/21/2020 16:32 7/21/2020 20:06 3:34:00 4:00:00 Compliant Power Generator failure (Indeterminate) short circuit between terminal in canopy OK Team power has been restarted the genset. INC410449 HDO245 VILLAGE RAPATRIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/21/2020 19:21 7/21/2020 20:46 1:25:00 4:00:00 Compliant Power Generator failure (Faulty Battery) CPS battery discharged OK Reset battery CPS INC409926 HDS033 CARREFOUR PINGOUIN/LAGOSSELINE Sud-Est Ericsson 2G+3G D Talkpool 7/21/2020 1:16 7/21/2020 19:12 17:56:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site is restored but RCA and resolutions details are not yet provided INC409381 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 7/20/2020 7:56 7/21/2020 20:12 36:15:36 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site is up INC409381 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Talkpool 7/21/2020 4:00 7/21/2020 20:12 16:11:35 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS128 Cascaded Restored with the main site INC410421 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 7/21/2020 16:25 7/21/2020 18:33 2:07:13 4:00:00 Compliant Power Generator failure (Breaker Tripped) Breaker faulty OK Team has reset the breaker INC410508 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/21/2020 23:31 7/22/2020 1:41 2:09:13 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site is restored but RCA and resolutions details are not yet provided INC410501 HDO418 MAROSE Ouest Ericsson 2G D Talkpool 7/22/2020 1:12 7/22/2020 1:25 0:12:13 4:00:00 Compliant Power RBS Fault (Indeterminate) RBS not powered due to thunderstorm Need to be justified Boosted with AC Current INC410216 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/21/2020 12:26 7/21/2020 18:50 6:24:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature due to water leakage Need to be justified Water leakage has been fixed and genset has been restarted INC410216 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/21/2020 12:26 7/21/2020 18:50 6:24:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC033 Cascaded Site is back in service once issue solved at the main site. INC410325 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 7/21/2020 15:34 7/21/2020 19:23 3:49:37 4:00:00 Compliant Power Generator failure (High temperature) Due to fan belt broken OK Fan belt has been replaced and 1gallon of coolant added. INC410424 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 7/21/2020 17:52 7/21/2020 21:45 3:53:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution expected from Talkpool team INC410336 HDC343 SALMADERE Centre Ericsson 2G D Talkpool 7/21/2020 17:52 7/21/2020 20:30 2:38:00 4:00:00 Compliant Power Generator failure (Faulty Battery) Faulty starter battery OK Genset has been restarted with another battery. INC410428 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/21/2020 18:02 7/21/2020 22:02 4:00:00 4:00:00 Compliant Power Generator failure (Fuel issue) Portable genset out of fuel OK Portable genset has been refilled with 5 gallons. INC410481 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 2G+3G B Talkpool 7/21/2020 23:11 7/22/2020 1:00 1:49:00 4:00:00 Compliant Power Generator failure (Indeterminate) Low oil pressure due to faulty front and rear seals . OK 2 Gallons of oil added. INC410481 HDN110 HOTEL_KAF Nord-Ouest Ericsson 3G A Talkpool 7/21/2020 23:11 7/22/2020 1:00 1:49:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN112 Cascaded Site is back in service once issue solved at the main site. Cells Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC410328 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/21/2020 15:38 7/21/2020 19:25 3:47:00 4:00:00 Compliant RBS RBS Fault (RRU failure) RRUS found turned OFF OK RRUS found turned ON INC410376 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 7/21/2020 19:34 7/21/2020 19:54 0:20:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate OK site back up; INC409666 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 7/21/2020 15:38 7/21/2020 22:14 6:36:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Commercial Power switched OFF OK Commercial Power switched ON Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Wed Jul 22 06:26:00 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Wed, 22 Jul 2020 12:26:00 +0000 Subject: [Rantt] NOC SITE REPORT updated for this July 22nd, 2020 till 7:00 AM In-Reply-To: References: Message-ID: Hello NOC, Please see the updated comments - * HDS035 - Solar has been fixed, but RAU is faulty. Please assign to transmission, team is arranging spare * HDC248 - Assessment report submitted, waiting for genset approval from Digicel * HDS105 - Spare not available in Digicel WH, team will be checking from any cannibalized HPU today * HDC342 - BC 13K Yanmar, provided water pump is not suitable on the engine, no more spare available from DG WH * HDO538 - Access blocked by population, please assign to Digicel security for follow up * HGA102 - Assessment report submitted, waiting for genset approval from Digicel * HDO623 - Spare magnetic pick up not found yet in DG WH * HDC355 - Roads are blocked by population, please assign to Digicel security for follow up * HDC284 - Team on site, didn't find any power issue. Tx team is informed and will share the ETA * HDO644 - Affected by fuel issue at HDO672 Best regards/- Nikhil Govind +509-31886159 [cid:image002.png at 01D66000.5E27A010] From: Tp.imc.haiti On Behalf Of Haiti Noc Sent: Wednesday, July 22, 2020 7:37 AM To: fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins Subject: [Tp.imc.haiti] NOC SITE REPORT updated for this July 22nd, 2020 till 7:00 AM Hi All, Kindly receive the NOC SITES REPORT updated for this July 22nd, 2020 till 7:00 AM > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 300:30:15 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 173:45:17 Power Power Failure (Solar System failure) The solar system failed due to bad weather in the region. The site should be back on the air with solar energy. INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 123:19:55 Power Generator Failure (Engine broken) Talkpool Break down the genset , ETR to be provide by them INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 112:18:57 Power Generator Failure (Injection pump failure) Fuel injector and Priming pump issue. Spares part requested, team awaits approval. More update will be share once available. INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 106:01:53 Power Generator failure (Water Pump Issue) water pump faulty ,a new one has been replaced but it also faulty. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 93:00:32 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 90:54:17 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 83:40:59 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 72:08:52 Power Generator failure (Head Cylinder failure) Faulty head cylinder, more update will be share once available. INC409101 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 7/19/2020 7:07 71:51:54 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/19/2020 at 02:05 PM. ETR to be provided by them INC409337 HAIDO623 THOR_3 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/20/2020 1:57 53:02:27 Power Generator failure (Magnetic pickup failure) Faulty Magnetic pickup. Spare part not yet available. ETR to be provided INC409433 HDC355 SIGUERITE Centre Ericsson 2G B Talkpool 7/20/2020 3:02 51:59:49 Power Generator failure (Indeterminate) Team cannot reach due to road is blocked reported by TP Team INC409570 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/20/2020 10:06 44:56:55 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409689 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/20/2020 15:13 39:48:58 Power Generator failure (Indeterminate) Team will back on air with commercial power INC410060 HDS353 LEOGANE_MALBOU Ouest Ericsson 2G+3G A O&M FUEL 7/21/2020 8:54 22:08:54 Fuel Generator failure (Fuel issue) Fuel team is aware 07/21/2020 06:20PM ETR to br provided. INC409666 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/21/2020 9:28 21:33:57 Power Generator failure (Indeterminate) Team will back on air with commercial power INC410131 HDS302 MACARY Sud-Est Ericsson 2G C Talkpool 7/21/2020 12:02 19:00:54 Power Power Failure (Indeterminate) AC Alternator faulty, Follow up is ongoing, ETR to be provided. INC410253 HDO337 DROUILLARD Ouest Ericsson 2G C O&M FUEL 7/21/2020 14:18 16:43:57 Fuel Generator failure (Fuel issue) Team has been informed since( July 21th 2020) at 9:26 pm. ETR to be provided. INC410276 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 7/21/2020 15:08 15:51:32 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/21/2020 at 08:12 PM. ETR to be provided by them INC410276 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C O&M Fuel 7/21/2020 15:08 15:51:32 Dependent Affected by the fuel issue at the main site Affected by HDO511 INC410298 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/21/2020 16:23 14:36:32 Power Generator failure (Indeterminate) Fire in AC ALT more troubleshooting is expected, reported by Power team. ETA expired, New ETA not provided yet INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 13:51:57 Transmission Transmission (RAU failure) RAU faulty need to be replaced. Spare pare not available yet. INC410352 HDC260 DESSALINES Artibonite Ericsson LTE A Talkpool 7/21/2020 17:30 13:32:15 Transmission Transmission (Indeterminate) RAN TP team has been informed. TP team will reach the site at 7:45 am. INC410439 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D Talkpool 7/21/2020 18:30 12:31:57 Power Generator failure (Indeterminate) Unsafe area. TP refuse to send his team at the site. INC410435 HAIDO155 LE_LAMBI Port-au-Prince ZTE 2G+3G C Talkpool 7/21/2020 18:32 12:27:32 Power Generator failure (Indeterminate) Team is working on the site. INC410435 HAIDO515 GRANDE_SALINE/ LE LAMBI Port-au-Prince ZTE 2G+3G C Talkpool 7/21/2020 18:32 12:27:32 Dependent Affected by the power issue at the main site Affected by HDO155 INC410435 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G C Talkpool 7/21/2020 18:32 12:27:32 Dependent Affected by the power issue at the main site Affected by HDO155 INC410379 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/21/2020 19:25 11:37:30 RBS RBS Fault (Indeterminate) Team cannot reach site due to lack of fuel. INC410371 HDO137 DELMAS_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/21/2020 19:23 11:36:32 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site due unsafe area. INC410453 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 7/21/2020 19:26 11:35:51 Power Generator failure (Indeterminate) TP team refuse to send his team on site at this time. Claiming unsafe area. INC410453 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 7/21/2020 19:26 11:35:51 Dependent Affected by the power issue at the main site Affected by HDC284 INC410366 HDC236 MEDE Centre Ericsson 2G C Talkpool 7/21/2020 19:34 11:27:50 Power Generator failure (Indeterminate) Faulty radiator. Spare pare requested. ETR not available yet. INC410458 HDO644 PARAMOUNT Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/21/2020 19:49 11:10:32 Power Generator failure (Indeterminate) Affected by power issue at HDO672 INC410458 HDO672 CHAMPS DE MARS_COW Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 7/21/2020 20:20 10:39:32 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/22/2020 at 01:15 PM. ETR to be provided by them INC410464 HDO320 POINTE_A_RAQUETTES Ouest Ericsson 2G D Talkpool 7/21/2020 20:32 10:30:30 Power Power Failure (Indeterminate) Island site , no boat available at night , team will reach the site on 7/22/2020 8:00 AM INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/21/2020 20:40 10:23:17 Power Power Failure (Solar System failure) Solar system failed /Will be restored with sunrise INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 9:50:30 Power Power Failure (Indeterminate) TP cannot provide any update for the site INC410470 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G D Talkpool 7/21/2020 22:00 9:02:07 Power Generator failure (Fuel issue) Portable genset is out of fuel. ETR to be provided by TP. INC410503 HDO183 PELERIN_2 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/21/2020 22:17 8:42:32 Power Generator failure (Indeterminate) No access at night due private property, reported by Talkpool team. ETA: 8:00 AM INC410492 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/21/2020 22:20 8:41:38 Power Power Failure (Solar System failure) Solar system failed . Site will be back on air when the batteries get charged with solar energy INC410474 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/21/2020 22:21 8:38:32 Power Generator failure (Indeterminate) No access at night due private property, reported by Talkpool team. ETA: 7:30 AM INC410478 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/21/2020 22:40 8:22:30 Power Generator failure (Fuel issue) Portable genset out of fuel , ETA 8:15 AM INC410506 HDS021 ST CYR Sud-Est Ericsson 2G+3G A Talkpool 7/21/2020 23:19 7:43:30 Power Power Failure (Indeterminate) Site located inside a stadium , no access at night , team will reach on 7/22/2020 7:20 AM INC410494 HAIDS277 NAN BOULE Sud ZTE 2G C Talkpool 7/22/2020 0:36 6:26:30 Power Generator failure (Fuel issue) Portable genset out of fuel , ETA 8:45 AM INC410494 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/22/2020 0:36 6:26:30 Dependent Affected by Fuel issue at the main site Affected by HDS277 INC409112 HAIGA149 PELIGRIN Grande-Anse ZTE 2G+3G C Talkpool 7/22/2020 0:59 6:03:27 Power Power Failure (Indeterminate) Head cylinder leak, more update will be share once available. INC410499 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/22/2020 1:19 5:40:32 Power Generator failure (Indeterminate) Team has been informed and follow up is ongoing. ETA expired, new ETA: 7:30 AM INC410462 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G D Talkpool 7/22/2020 2:09 4:53:15 Power Generator Failure (Starter battery failure) No starter battery on site. Follow-up is ongoing by TP to find out a starter battery to get the site up. ETR not provided yet. INC410612 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/22/2020 3:22 3:39:43 Power Generator failure (Indeterminate) Team has been informed; ETA 7:45 am. INC410612 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/22/2020 3:22 3:39:43 Dependent Affected by the power issue at the main site Affected by HDC033 INC410613 HDC310 QUATRE_VILLES Artibonite Ericsson 2G D Talkpool 7/22/2020 3:34 3:27:47 Power Power Failure (Indeterminate) Team has been informed; ETA 7:10 am. INC410618 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/22/2020 4:14 2:47:50 Power Generator failure (Fuel issue) Portable genset is out of fuel. ETR to be provided by TP. INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C Talkpool 7/22/2020 4:21 2:41:27 Power Power Failure (Indeterminate) Team has been informed, ETA expired , waiting for next update INC410545 HDO475 MORNE CALVAIRE_III Port-au-Prince Huawei 2G+3G+LTE D Talkpool 7/22/2020 6:02 0:57:32 Power Generator failure (Indeterminate) Team has been informed and follow up is ongoing. ETA:7:40 AM INC410442 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/22/2020 6:06 0:56:15 Power Power Failure (Solar System failure) Solar system failed . Site will be back on air when the batteries get charged with solar energy INC410442 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/22/2020 6:06 0:56:15 Dependent Affected by the power issue at the main site Affected by HDC318 INC410029 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/22/2020 6:06 0:56:15 Power Power Failure (Solar System failure) Solar system failed . Site will be back on air when the batteries get charged with solar energy INC410544 HDN113 NAN_GRIGRI Nord-Ouest Ericsson 2G+3G A Talkpool 7/22/2020 6:18 0:43:33 Power Power Failure (Indeterminate) Team has been informed; ETA 8:15 am. INC410544 HDN110 HOTEL_KAF Nord-Ouest Ericsson 3G A Talkpool 7/22/2020 6:18 0:43:33 Dependent Affected by the power issue at the main site Affected by HDN113 INC410544 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B Talkpool 7/22/2020 6:18 0:43:33 Dependent Affected by the power issue at the main site Affected by HDN113 INC410544 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 3G B Talkpool 7/22/2020 6:18 0:43:33 Dependent Affected by the power issue at the main site Affected by HDN113 INC410544 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 3G A Talkpool 7/22/2020 6:18 0:43:33 Dependent Affected by the power issue at the main site Affected by HDN113 INC410544 HDN101 BOIS_DU_LAC Nord-Ouest Ericsson 3G B Talkpool 7/22/2020 6:18 0:43:33 Dependent Affected by the power issue at the main site Affected by HDN113 INC410548 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/22/2020 6:41 0:21:27 Power Power Failure (Indeterminate) Team has been informed , ETA not yet provided Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 941:38:24 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 814:58:14 Power RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 120:15:14 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting sector A in 1800 band. Spare part needed INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 118:02:24 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC408544 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/17/2020 22:26 103:55:14 RBS RBS Fault (RUS failure) RUS01B3 faulty , spare needed for replacement INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 96:19:14 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC410337 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 96:19:14 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 44:54:14 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 36:01:14 RBS RBS Fault (RUS failure) Faulty RUS01B3. spare need to be replaced. ETR to be provided. INC410030 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 7/21/2020 6:14 24:50:04 RBS RBS Fault (Indeterminate) Team cannot reach the site due lack of fuel INC410341 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/21/2020 16:38 13:43:14 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC410411 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/21/2020 16:42 13:38:42 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC410364 HGA021 ARNAULD Nippes Ericsson 3G D Talkpool 7/21/2020 18:35 12:29:24 RBS RBS Fault (Indeterminate) Team cannot reach the site due lack of fuel INC410366 HDC231 NARANG Centre Ericsson 2G D Talkpool 7/21/2020 18:54 11:27:14 Power Affected by the power issue at the main site Affected by HDC236 INC410393 HGA027 SAINTE_BELAIRE Nippes Ericsson 2G D Talkpool 7/21/2020 20:23 10:41:24 RBS RBS Fault (Indeterminate) Team cannot reach the site due lack of fuel INC410484 HDO399 Moliere Ouest Ericsson 2G D Talkpool 7/21/2020 23:11 7:53:24 RBS RBS Fault (Indeterminate) Team cannot reach the site due lack of fuel INC410490 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/21/2020 23:34 7:30:24 RBS RBS Fault (RUS failure) RUS01B3 Faulty , need to be replace INC410610 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/21/2020 23:11 7:10:06 RBS RBS Fault (Indeterminate) Team is already informed . ETA :8 AM INC410481 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 2G B Talkpool 7/22/2020 3:00 3:21:14 Power Generator failure (Indeterminate) Team is already informed . ETA :7 AM INC410629 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G C Talkpool 7/22/2020 6:00 0:21:06 RBS RBS Fault (Indeterminate) Team is already informed . ETA to be provided Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C 20-Jul-20 Security_Access Team cannot reach the site due road blocked. More update will be share once available. Security No ETR yet Sites Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC410415 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/21/2020 16:58 7/21/2020 19:03 2:05:00 4:00:00 Compliant Power Generator failure (Low Voltage) DC Low voltage due to actuator misadjusted OK Team fixed it(RPM 1600), and restart INC410403 HDO103 SUN AUTO Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/21/2020 16:32 7/21/2020 20:06 3:34:00 4:00:00 Compliant Power Generator failure (Indeterminate) short circuit between terminal in canopy OK Team power has been restarted the genset. INC410449 HDO245 VILLAGE RAPATRIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/21/2020 19:21 7/21/2020 20:46 1:25:00 4:00:00 Compliant Power Generator failure (Faulty Battery) CPS battery discharged OK Reset battery CPS INC409926 HDS033 CARREFOUR PINGOUIN/LAGOSSELINE Sud-Est Ericsson 2G+3G D Talkpool 7/21/2020 1:16 7/21/2020 19:12 17:56:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site is restored but RCA and resolutions details are not yet provided INC409381 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 7/20/2020 7:56 7/21/2020 20:12 36:15:36 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site is up INC409381 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Talkpool 7/21/2020 4:00 7/21/2020 20:12 16:11:35 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS128 Cascaded Restored with the main site INC410421 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 7/21/2020 16:25 7/21/2020 18:33 2:07:13 4:00:00 Compliant Power Generator failure (Breaker Tripped) Breaker faulty OK Team has reset the breaker INC410508 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 7/21/2020 23:31 7/22/2020 1:41 2:09:13 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site is restored but RCA and resolutions details are not yet provided INC410501 HDO418 MAROSE Ouest Ericsson 2G D Talkpool 7/22/2020 1:12 7/22/2020 1:25 0:12:13 4:00:00 Compliant Power RBS Fault (Indeterminate) RBS not powered due to thunderstorm Need to be justified Boosted with AC Current INC410216 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/21/2020 12:26 7/21/2020 18:50 6:24:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature due to water leakage Need to be justified Water leakage has been fixed and genset has been restarted INC410216 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/21/2020 12:26 7/21/2020 18:50 6:24:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC033 Cascaded Site is back in service once issue solved at the main site. INC410325 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 7/21/2020 15:34 7/21/2020 19:23 3:49:37 4:00:00 Compliant Power Generator failure (High temperature) Due to fan belt broken OK Fan belt has been replaced and 1gallon of coolant added. INC410424 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 7/21/2020 17:52 7/21/2020 21:45 3:53:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution expected from Talkpool team INC410336 HDC343 SALMADERE Centre Ericsson 2G D Talkpool 7/21/2020 17:52 7/21/2020 20:30 2:38:00 4:00:00 Compliant Power Generator failure (Faulty Battery) Faulty starter battery OK Genset has been restarted with another battery. INC410428 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/21/2020 18:02 7/21/2020 22:02 4:00:00 4:00:00 Compliant Power Generator failure (Fuel issue) Portable genset out of fuel OK Portable genset has been refilled with 5 gallons. INC410481 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 2G+3G B Talkpool 7/21/2020 23:11 7/22/2020 1:00 1:49:00 4:00:00 Compliant Power Generator failure (Indeterminate) Low oil pressure due to faulty front and rear seals . OK 2 Gallons of oil added. INC410481 HDN110 HOTEL_KAF Nord-Ouest Ericsson 3G A Talkpool 7/21/2020 23:11 7/22/2020 1:00 1:49:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN112 Cascaded Site is back in service once issue solved at the main site. Cells Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC410328 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 7/21/2020 15:38 7/21/2020 19:25 3:47:00 4:00:00 Compliant RBS RBS Fault (RRU failure) RRUS found turned OFF OK RRUS found turned ON INC410376 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 7/21/2020 19:34 7/21/2020 19:54 0:20:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate OK site back up; INC409666 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 7/21/2020 15:38 7/21/2020 22:14 6:36:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Commercial Power switched OFF OK Commercial Power switched ON Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 4081 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 10377 bytes Desc: image003.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 22 06:46:34 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 22 Jul 2020 12:46:34 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM Message-ID: Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 10 9 14 17 50 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 26 11 0 0 34 ZTE 6 4 1 0 6 Huawei 10 10 9 0 10 Network 42 25 10 0 50 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 33 5 0 3 9 50 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 302:11:15 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 175:25:15 Power Power Failure (Solar System failure) The solar system failed due to bad weather in the region. The site should be back on the air with solar energy. INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 125:01:15 Power Generator Failure (Engine broken) Talkpool Break down the genset , ETR to be provide by them INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 113:59:15 Power Generator Failure (Injection pump failure) Fuel injector and Priming pump issue. Spares part requested, team awaits approval. More update will be share once available. INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 107:43:15 Power Generator failure (Water Pump Issue) water pump faulty ,a new one has been replaced but it also faulty. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 94:44:15 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 92:34:15 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 85:21:15 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 73:49:15 Power Generator failure (Head Cylinder failure) Faulty head cylinder, more update will be share once available. INC409101 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 7/19/2020 7:07 73:36:15 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/19/2020 at 02:05 PM. ETR to be provided by them INC409337 HAIDO623 THOR_3 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/20/2020 1:57 54:46:15 Power Generator failure (Magnetic pickup failure) Faulty Magnetic pickup. Spare part not yet available. ETR to be provided INC409433 HDC355 SIGUERITE Centre Ericsson 2G B Talkpool 7/20/2020 3:02 53:41:15 Power Generator failure (Indeterminate) Team cannot reach due to road is blocked reported by TP Team INC409570 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/20/2020 10:06 46:37:15 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409689 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/20/2020 15:13 41:30:15 Power Generator failure (Indeterminate) Team will back on air with commercial power INC410060 HDS353 LEOGANE_MALBOU Ouest Ericsson 2G+3G A O&M FUEL 7/21/2020 8:54 23:49:15 Fuel Generator failure (Fuel issue) Fuel team is aware 07/21/2020 06:20PM ETR to be provided. INC409666 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/21/2020 9:28 23:15:15 Power Generator failure (Indeterminate) Team will back on air with commercial power INC410131 HDS302 MACARY Sud-Est Ericsson 2G C Talkpool 7/21/2020 12:02 20:41:15 Power Power Failure (Indeterminate) AC Alternator faulty, Follow up is ongoing, ETR to be provided. INC410253 HDO337 DROUILLARD Ouest Ericsson 2G C O&M FUEL 7/21/2020 14:18 18:25:15 Fuel Generator failure (Fuel issue) Team has been informed since( July 21th 2020) at 9:26 pm. ETR to be provided. INC410276 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 7/21/2020 15:08 17:35:15 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/21/2020 at 08:12 PM. ETR to be provided by them INC410276 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C O&M Fuel 7/21/2020 15:08 17:35:15 Dependent Affected by the fuel issue at the main site Affected by HDO511 INC410298 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/21/2020 16:23 16:20:15 Power Generator failure (Indeterminate) Fire in AC ALT more troubleshooting is expected, reported by Power team. ETA expired, New ETA not provided yet INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 15:33:15 Transmission Transmission (RAU failure) RAU faulty need to be replaced. Spare pare not available yet. INC410439 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D Talkpool 7/21/2020 18:30 14:13:15 Power Generator failure (Indeterminate) Unsafe area. TP refuse to send his team at the site. INC410371 HDO137 DELMAS_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/21/2020 19:23 13:20:15 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site due unsafe area. INC410379 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/21/2020 19:25 13:18:15 RBS RBS Fault (Indeterminate) Team cannot reach site due to lack of fuel. INC410453 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 7/21/2020 19:26 13:17:15 Power Generator failure (Indeterminate) TP team refuse to send his team on site at this time. Claiming unsafe area. INC410453 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 7/21/2020 19:26 13:17:15 Dependent Affected by the power issue at the main site Affected by HDC284 INC410366 HDC236 MEDE Centre Ericsson 2G C Talkpool 7/21/2020 19:34 13:09:15 Power Generator failure (Indeterminate) Faulty radiator. Spare pare requested. ETR not available yet. INC410458 HDO644 PARAMOUNT Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/21/2020 19:49 12:54:15 Dependent Affected by the fuel issue at the main site Affected by power issue at HDO672 INC410458 HDO672 CHAMPS DE MARS_COW Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 7/21/2020 20:20 12:23:15 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/22/2020 at 01:15 PM. ETR to be provided by them INC410464 HDO320 POINTE_A_RAQUETTES Ouest Ericsson 2G D Talkpool 7/21/2020 20:32 12:11:15 Power Power Failure (Indeterminate) Island site , no boat available at night , team has been dispatched ETA 08:30AM INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/21/2020 20:40 12:03:15 Power Power Failure (Solar System failure) Solar system failed /Will be restored with sunrise INC410470 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G D Talkpool 7/21/2020 22:00 10:43:15 Power Generator failure (Fuel issue) Portable genset is out of fuel. ETR to be provided by TP. INC410503 HDO183 PELERIN_2 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/21/2020 22:17 10:26:15 Power Generator failure (Indeterminate) No access at night due private property, reported by Talkpool team. ETA: 8:00 AM INC410478 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/21/2020 22:40 10:03:15 Power Generator failure (Fuel issue) Portable genset out of fuel , ETA 8:20 AM INC410506 HDS021 ST CYR Sud-Est Ericsson 2G+3G A Talkpool 7/21/2020 23:19 9:24:15 Power Power Failure (Indeterminate) Site located inside a stadium , no access at night , team will reach on 7/22/2020 08:20AM INC410494 HAIDS277 NAN BOULE Sud ZTE 2G C Talkpool 7/22/2020 0:36 8:07:15 Power Generator failure (Fuel issue) Portable genset out of fuel , ETA 8:45 AM INC410494 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/22/2020 0:36 8:07:15 Dependent Affected by Fuel issue at the main site Affected by HDS277 INC410613 HDC310 QUATRE_VILLES Artibonite Ericsson 2G D Talkpool 7/22/2020 3:34 5:09:15 Power Power Failure (Indeterminate) Team has been informed; ETA 7:10 am, expired, New update is expected. INC410618 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/22/2020 4:14 4:29:15 Power Generator failure (Fuel issue) Portable genset is out of fuel. ETR to be provided by TP. INC410545 HDO475 MORNE CALVAIRE_III Port-au-Prince Huawei 2G+3G+LTE D Talkpool 7/22/2020 6:02 2:41:15 Power Generator failure (Indeterminate) Team is in front of the gate and awaiting for the access. Follow up is ongoing with concerned team INC410029 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/22/2020 6:06 2:37:15 Power Power Failure (Solar System failure) Solar system failed . Site will be back on air when the batteries get charged with solar energy INC410544 HDN113 NAN_GRIGRI Nord-Ouest Ericsson 2G+3G A Talkpool 7/22/2020 6:18 2:25:15 Power Power Failure (Indeterminate) Team has been informed; ETA 8:15 am. INC410544 HDN110 HOTEL_KAF Nord-Ouest Ericsson 3G A Talkpool 7/22/2020 6:18 2:25:15 Dependent Affected by the power issue at the main site Affected by HDN113 INC410544 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B Talkpool 7/22/2020 6:18 2:25:15 Dependent Affected by the power issue at the main site Affected by HDN113 INC410544 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 3G B Talkpool 7/22/2020 6:18 2:25:15 Dependent Affected by the power issue at the main site Affected by HDN113 INC410544 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 3G A Talkpool 7/22/2020 6:18 2:25:15 Dependent Affected by the power issue at the main site Affected by HDN113 INC410544 HDN101 BOIS_DU_LAC Nord-Ouest Ericsson 3G B Talkpool 7/22/2020 6:18 2:25:15 Dependent Affected by the power issue at the main site Affected by HDN113 INC410548 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/22/2020 6:41 2:02:15 Power Power Failure (Indeterminate) Team has been informed , ETA 08:30 INC410556 HDN331 MORNE BAMBOU Nord-Ouest Ericsson 2G D Talkpool 7/22/2020 7:22 1:21:15 Power Power Failure (Indeterminate) Team has been informed; ETA to be provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C 20-Jul-20 Security_Access Team cannot reach the site due road blocked. More update will be share once available. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 22 07:51:52 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 22 Jul 2020 13:51:52 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network for 9:00 AM. Message-ID: Hello All, Please receive below the report for partially down sites in the network for 9:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 944:17:13 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 818:20:13 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 123:37:13 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting sector A in 1800 band. Spare part needed INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 120:41:13 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC408544 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/17/2020 22:26 107:17:13 RBS RBS Fault (RUS failure) RUS01B3 faulty , spare needed for replacement INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 99:41:13 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC410337 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 99:41:13 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 48:16:13 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 39:23:13 RBS RBS Fault (RUS failure) Faulty RUS01B3. spare need to be replaced. ETR to be provided. INC410030 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 7/21/2020 6:14 27:29:13 RBS RBS Fault (Indeterminate) Team cannot reach the site due lack of fuel, in the region, follow up is ongoing INC410341 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/21/2020 16:38 17:05:13 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC410411 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/21/2020 16:42 17:01:13 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC410364 HGA021 ARNAULD Nippes Ericsson 3G D Talkpool 7/21/2020 18:35 15:08:13 RBS RBS Fault (Indeterminate) Team cannot reach the site due lack of fuel, in the region, follow up is ongoing INC410366 HDC231 NARANG Centre Ericsson 2G D Talkpool 7/21/2020 18:54 14:49:13 Power Affected by the power issue at the main site Affected by HDC236 INC410393 HGA027 SAINTE_BELAIRE Nippes Ericsson 2G D Talkpool 7/21/2020 20:23 13:20:13 RBS RBS Fault (Indeterminate) Team cannot reach the site due lack of fuel, in the region, follow up is ongoing INC410484 HDO399 Moliere Ouest Ericsson 2G D Talkpool 7/21/2020 23:11 10:32:13 RBS RBS Fault (Indeterminate) Team cannot reach the site due lack of fuel, in the region, follow up is ongoing INC410610 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/21/2020 23:11 10:32:13 RBS RBS Fault (Indeterminate) Team is already informed . ETA 09:20 AM. INC410490 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/21/2020 23:34 10:09:13 RBS RBS Fault (RUS failure) RUS01B3 Faulty , need to be replace INC410481 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 2G B Talkpool 7/22/2020 3:00 6:43:13 RBS RBS Fault (Indeterminate) Faulty DTRU found. Spare part needed INC410492 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/22/2020 8:18 1:25:13 Power Power Failure (Solar System failure) Solar system failed . Site will be back on air when the batteries get charged with solar energy INC410643 HDC334 BAS-SELP?TRE Centre Ericsson 2G B Talkpool 7/22/2020 8:20 1:23:13 Power Power Failure (Solar System failure) Solar system failed . Site will be back on air when the batteries get charged with solar energy Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 22 07:51:47 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 22 Jul 2020 13:51:47 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for 9:00 AM. Message-ID: Dear All, There are no site reported RUNNING ON BATTERY in the Network for 9:00 AM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary comments First Alarm Reported Time Submit Date Time to Open TT INC410558 HDO058 Corvilette_Thomassin48 Port-au-Prince Huawei C Talkpool 7/22/2020 8:05 1:45:47 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Still not yet available 7/22/2020 8:05 7/22/2020 8:08 0:03:36 INC410559 HDO089 CITE_ETERNEL Port-au-Prince Huawei B Talkpool 7/22/2020 8:12 1:39:47 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 09h45 AM 7/22/2020 8:12 7/22/2020 8:14 0:02:16 Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 22 08:24:13 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 22 Jul 2020 14:24:13 +0000 Subject: [Rantt] NOC hourly report at 10:00 AM Message-ID: Hello All, Received the NOC hourly report done at 10:00 AM Sites off air by Class Class A B C D Total Total 7 6 13 12 38 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 22 4 0 0 24 ZTE 5 5 1 0 5 Huawei 9 9 8 0 9 Network 36 18 9 0 38 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 5 0 3 3 38 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 303:51:34 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 177:05:34 Power Power Failure (Solar System failure) The solar system failed due to bad weather in the region. The site should be back on the air with solar energy. INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 126:41:34 Power Generator Failure (Engine broken) Talkpool Break down the genset , ETR to be provide by them INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 115:39:34 Power Generator Failure (Injection pump failure) Fuel injector and Priming pump issue. Spares part requested, team awaits approval. More update will be share once available. INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 109:23:35 Power Generator failure (Water Pump Issue) water pump faulty ,a new one has been replaced but it also faulty. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 96:24:34 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 94:14:34 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 87:01:34 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 75:29:35 Power Generator failure (Head Cylinder failure) Faulty head cylinder, more update will be share once available. INC409101 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 7/19/2020 7:07 75:16:34 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/19/2020 at 02:05 PM. ETR to be provided by them INC409337 HAIDO623 THOR_3 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/20/2020 1:57 56:26:34 Power Generator failure (Magnetic pickup failure) Faulty Magnetic pickup. Spare part not yet available. ETR to be provided INC409433 HDC355 SIGUERITE Centre Ericsson 2G B Talkpool 7/20/2020 3:02 55:21:34 Power Generator failure (Indeterminate) Team cannot reach due to road is blocked reported by TP Team INC409570 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/20/2020 10:06 48:17:34 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409689 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/20/2020 15:13 43:10:34 Power Generator failure (Indeterminate) Team will back on air with commercial power INC410060 HDS353 LEOGANE_MALBOU Ouest Ericsson 2G+3G A Talkpool 7/21/2020 8:54 25:29:34 Power Generator failure (Indeterminate) Fuel already done. TP team has been dispatched to check INC410131 HDS302 MACARY Sud-Est Ericsson 2G C Talkpool 7/21/2020 12:02 22:21:34 Power Power Failure (Indeterminate) AC Alternator faulty, Follow up is ongoing, ETR to be provided. INC410253 HDO337 DROUILLARD Ouest Ericsson 2G C O&M FUEL 7/21/2020 14:18 20:05:34 Fuel Generator failure (Fuel issue) Team has been informed since( July 21th 2020) at 9:26 pm. ETR to be provided. INC410276 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 7/21/2020 15:08 19:15:34 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/21/2020 at 08:12 PM. ETR to be provided by them INC410276 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C O&M Fuel 7/21/2020 15:08 19:15:34 Dependent Affected by the fuel issue at the main site Affected by HDO511 INC410298 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/21/2020 16:23 18:00:34 Power Generator failure (Indeterminate) Fire in AC ALT more troubleshooting is expected. Still now the ETA cannot be provided INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 17:13:34 Transmission Transmission (RAU failure) RAU faulty need to be replaced. Spare pare not available yet. INC410439 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D Talkpool 7/21/2020 18:30 15:53:34 Power Generator failure (Indeterminate) Site is suspected out fuel, waiting for pictures. INC410371 HDO137 DELMAS_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/21/2020 19:23 15:00:34 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site due unsafe area. INC410379 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/21/2020 19:25 14:58:34 RBS RBS Fault (Indeterminate) Team cannot reach site due to lack of fuel. INC410453 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 7/21/2020 19:26 14:57:34 Power Generator failure (Indeterminate) Team is working on site INC410453 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 7/21/2020 19:26 14:57:34 Dependent Affected by the power issue at the main site Affected by HDC284 INC410366 HDC236 MEDE Centre Ericsson 2G C Talkpool 7/21/2020 19:34 14:49:34 Power Generator failure (Indeterminate) Faulty radiator. Spare pare requested. ETR not available yet. INC410458 HDO644 PARAMOUNT Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/21/2020 19:49 14:34:35 Dependent Affected by the fuel issue at the main site Affected by power issue at HDO672 INC410458 HDO672 CHAMPS DE MARS_COW Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 7/21/2020 20:20 14:03:34 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/22/2020 at 01:15 PM. ETR to be provided by them INC410464 HDO320 POINTE_A_RAQUETTES Ouest Ericsson 2G D Talkpool 7/21/2020 20:32 13:51:34 Power Power Failure (Indeterminate) Island site , no boat available at night , team has been dispatched ETA expired, waiting for update from team INC410470 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G D Talkpool 7/21/2020 22:00 12:23:34 Power Generator failure (Fuel issue) Portable genset is out of fuel. ETR to be provided by TP. INC410478 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/21/2020 22:40 11:43:34 Power Generator failure (Fuel issue) Portable genset out of fuel , ETA:10:50AM INC410506 HDS021 ST CYR Sud-Est Ericsson 2G+3G A Talkpool 7/21/2020 23:19 11:04:34 Power Power Failure (Indeterminate) Team is on site, waiting for access. INC410613 HDC310 QUATRE_VILLES Artibonite Ericsson 2G D Talkpool 7/22/2020 3:34 6:49:34 Power Power Failure (Indeterminate) Site is suspected out out fuel, waiting for pictures. INC410618 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/22/2020 4:14 6:09:34 Power Generator failure (Fuel issue) Portable genset is out of fuel. ETR to be provided by TP. INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C O&M FUEL 7/22/2020 4:21 6:02:34 Fuel Generator failure (Fuel issue) Fuel team is aware 07/22/2020 07:55PM ETR to br provided. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C 20-Jul-20 Security_Access Team cannot reach the site due road blocked. More update will be share once available. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Wed Jul 22 09:18:32 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Wed, 22 Jul 2020 15:18:32 +0000 Subject: [Rantt] NOC hourly report at 10:00 AM In-Reply-To: References: Message-ID: As discussed in the meeting further information is required for HGA134. The site was fueled with 210gls and the pictures attached are not sufficient. More feedback and information required on this site and the condition of the epower before action is taking. Best Regards, [cid:image003.jpg at 01D66019.D1AE0560] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Sasoun Deronis On Behalf Of Haiti Noc Sent: Wednesday, July 22, 2020 10:24 AM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: NOC hourly report at 10:00 AM Hello All, Received the NOC hourly report done at 10:00 AM Sites off air by Class Class A B C D Total Total 7 6 13 12 38 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 22 4 0 0 24 ZTE 5 5 1 0 5 Huawei 9 9 8 0 9 Network 36 18 9 0 38 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 5 0 3 3 38 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 303:51:34 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 177:05:34 Power Power Failure (Solar System failure) The solar system failed due to bad weather in the region. The site should be back on the air with solar energy. INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 126:41:34 Power Generator Failure (Engine broken) Talkpool Break down the genset , ETR to be provide by them INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 115:39:34 Power Generator Failure (Injection pump failure) Fuel injector and Priming pump issue. Spares part requested, team awaits approval. More update will be share once available. INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 109:23:35 Power Generator failure (Water Pump Issue) water pump faulty ,a new one has been replaced but it also faulty. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 96:24:34 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 94:14:34 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 87:01:34 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 75:29:35 Power Generator failure (Head Cylinder failure) Faulty head cylinder, more update will be share once available. INC409101 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 7/19/2020 7:07 75:16:34 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/19/2020 at 02:05 PM. ETR to be provided by them INC409337 HAIDO623 THOR_3 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/20/2020 1:57 56:26:34 Power Generator failure (Magnetic pickup failure) Faulty Magnetic pickup. Spare part not yet available. ETR to be provided INC409433 HDC355 SIGUERITE Centre Ericsson 2G B Talkpool 7/20/2020 3:02 55:21:34 Power Generator failure (Indeterminate) Team cannot reach due to road is blocked reported by TP Team INC409570 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/20/2020 10:06 48:17:34 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409689 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/20/2020 15:13 43:10:34 Power Generator failure (Indeterminate) Team will back on air with commercial power INC410060 HDS353 LEOGANE_MALBOU Ouest Ericsson 2G+3G A Talkpool 7/21/2020 8:54 25:29:34 Power Generator failure (Indeterminate) Fuel already done. TP team has been dispatched to check INC410131 HDS302 MACARY Sud-Est Ericsson 2G C Talkpool 7/21/2020 12:02 22:21:34 Power Power Failure (Indeterminate) AC Alternator faulty, Follow up is ongoing, ETR to be provided. INC410253 HDO337 DROUILLARD Ouest Ericsson 2G C O&M FUEL 7/21/2020 14:18 20:05:34 Fuel Generator failure (Fuel issue) Team has been informed since( July 21th 2020) at 9:26 pm. ETR to be provided. INC410276 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 7/21/2020 15:08 19:15:34 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/21/2020 at 08:12 PM. ETR to be provided by them INC410276 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C O&M Fuel 7/21/2020 15:08 19:15:34 Dependent Affected by the fuel issue at the main site Affected by HDO511 INC410298 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/21/2020 16:23 18:00:34 Power Generator failure (Indeterminate) Fire in AC ALT more troubleshooting is expected. Still now the ETA cannot be provided INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 17:13:34 Transmission Transmission (RAU failure) RAU faulty need to be replaced. Spare pare not available yet. INC410439 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D Talkpool 7/21/2020 18:30 15:53:34 Power Generator failure (Indeterminate) Site is suspected out fuel, waiting for pictures. INC410371 HDO137 DELMAS_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/21/2020 19:23 15:00:34 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site due unsafe area. INC410379 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/21/2020 19:25 14:58:34 RBS RBS Fault (Indeterminate) Team cannot reach site due to lack of fuel. INC410453 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 7/21/2020 19:26 14:57:34 Power Generator failure (Indeterminate) Team is working on site INC410453 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 7/21/2020 19:26 14:57:34 Dependent Affected by the power issue at the main site Affected by HDC284 INC410366 HDC236 MEDE Centre Ericsson 2G C Talkpool 7/21/2020 19:34 14:49:34 Power Generator failure (Indeterminate) Faulty radiator. Spare pare requested. ETR not available yet. INC410458 HDO644 PARAMOUNT Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/21/2020 19:49 14:34:35 Dependent Affected by the fuel issue at the main site Affected by power issue at HDO672 INC410458 HDO672 CHAMPS DE MARS_COW Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 7/21/2020 20:20 14:03:34 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/22/2020 at 01:15 PM. ETR to be provided by them INC410464 HDO320 POINTE_A_RAQUETTES Ouest Ericsson 2G D Talkpool 7/21/2020 20:32 13:51:34 Power Power Failure (Indeterminate) Island site , no boat available at night , team has been dispatched ETA expired, waiting for update from team INC410470 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G D Talkpool 7/21/2020 22:00 12:23:34 Power Generator failure (Fuel issue) Portable genset is out of fuel. ETR to be provided by TP. INC410478 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/21/2020 22:40 11:43:34 Power Generator failure (Fuel issue) Portable genset out of fuel , ETA:10:50AM INC410506 HDS021 ST CYR Sud-Est Ericsson 2G+3G A Talkpool 7/21/2020 23:19 11:04:34 Power Power Failure (Indeterminate) Team is on site, waiting for access. INC410613 HDC310 QUATRE_VILLES Artibonite Ericsson 2G D Talkpool 7/22/2020 3:34 6:49:34 Power Power Failure (Indeterminate) Site is suspected out out fuel, waiting for pictures. INC410618 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/22/2020 4:14 6:09:34 Power Generator failure (Fuel issue) Portable genset is out of fuel. ETR to be provided by TP. INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C O&M FUEL 7/22/2020 4:21 6:02:34 Fuel Generator failure (Fuel issue) Fuel team is aware 07/22/2020 07:55PM ETR to br provided. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C 20-Jul-20 Security_Access Team cannot reach the site due road blocked. More update will be share once available. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.jpg Type: image/jpeg Size: 10377 bytes Desc: image004.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 2390 bytes Desc: image003.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 22 09:59:51 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 22 Jul 2020 15:59:51 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 9 8 14 18 49 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 29 6 0 0 32 ZTE 6 6 1 0 6 Huawei 11 11 10 0 11 Network 46 23 11 0 49 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 31 8 0 4 6 49 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 305:23:52 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 178:37:52 Power Power Failure (Solar System failure) The solar system failed due to bad weather in the region. The site should be back on the air with solar energy. INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 128:13:52 Power Generator Failure (Engine broken) Talkpool Break down the genset , ETR to be provide by them INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 117:11:52 Power Generator Failure (Injection pump failure) Fuel injector and Priming pump issue. Spares part requested, team awaits approval. More update will be share once available. INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 110:55:52 Power Generator failure (Water Pump Issue) water pump faulty ,a new one has been replaced but it also faulty. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 97:56:52 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 95:46:52 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 88:33:52 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 77:01:52 Power Generator failure (Head Cylinder failure) Faulty head cylinder, more update will be share once available. INC409101 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 7/19/2020 7:07 76:48:52 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/19/2020 at 02:05 PM. ETR to be provided by them INC409337 HAIDO623 THOR_3 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/20/2020 1:57 57:58:52 Power Generator failure (Magnetic pickup failure) Faulty Magnetic pickup. Spare part not yet available. ETR to be provided INC409433 HDC355 SIGUERITE Centre Ericsson 2G B Talkpool 7/20/2020 3:02 56:53:52 Power Generator failure (Indeterminate) Team cannot reach due to road is blocked reported by TP Team INC409570 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/20/2020 10:06 49:49:52 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409689 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/20/2020 15:13 44:42:52 Power Generator failure (Indeterminate) Team will back on air with commercial power INC410060 HDS353 LEOGANE_MALBOU Ouest Ericsson 2G+3G A Talkpool 7/21/2020 8:54 27:01:52 Power Power Failure (Indeterminate) Site remains down after refueling, power team requested, ETA to be provided. INC410131 HDS302 MACARY Sud-Est Ericsson 2G C Talkpool 7/21/2020 12:02 23:53:52 Power Power Failure (Indeterminate) AC Alternator faulty, Follow up is ongoing, ETR to be provided. INC410253 HDO337 DROUILLARD Ouest Ericsson 2G C O&M FUEL 7/21/2020 14:18 21:37:52 Power Power Failure (Indeterminate) Team has been informed since( July 21th 2020) at 9:26 pm. ETR to be provided. INC410276 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/21/2020 15:08 20:47:52 Power Power Failure (Indeterminate) Fuel done. Power team has been dispatched INC410276 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 7/21/2020 15:08 20:47:52 Dependent Affected by the fuel issue at the main site Affected by HDO511 INC410298 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/21/2020 16:23 19:32:52 Power Generator failure (Indeterminate) Fire in AC ALT more troubleshooting is expected. Still now the ETA cannot be provided INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 18:45:52 Transmission Transmission (RAU failure) RAU faulty need to be replaced. Spare pare not available yet. INC410439 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D O&M FUEL 7/21/2020 18:30 17:25:52 Fuel Generator failure (Fuel issue) Team has been informed since( July 22th 2020) at 10:20 AM. ETR to be provided. INC410371 HDO137 DELMAS_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/21/2020 19:23 16:32:52 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site due unsafe area. INC410379 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/21/2020 19:25 16:30:52 RBS RBS Fault (Indeterminate) Team cannot reach the site due lack of fuel, in the region, follow up is ongoing INC410453 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 7/21/2020 19:26 16:29:52 Power Generator failure (Indeterminate) TX Team is working on site INC410453 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 7/21/2020 19:26 16:29:52 Dependent Affected by the power issue at the main site Affected by HDC284 INC410366 HDC236 MEDE Centre Ericsson 2G C Talkpool 7/21/2020 19:34 16:21:52 Power Generator failure (Indeterminate) Faulty radiator. Spare pare requested. ETR not available yet. INC410458 HDO644 PARAMOUNT Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/21/2020 19:49 16:06:52 Power Generator failure (Indeterminate) Affected by power issue at HDO672 INC410458 HDO672 CHAMPS DE MARS_COW Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 7/21/2020 20:20 15:35:52 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/22/2020 at 01:15 PM. ETR to be provided by them INC410464 HDO320 POINTE_A_RAQUETTES Ouest Ericsson 2G D Talkpool 7/21/2020 20:32 15:23:52 Power Power Failure (Indeterminate) Island site , no boat available at night , team has been dispatched ETA expired, waiting for update from team INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/21/2020 21:12 14:43:52 Fuel Generator failure (Fuel issue) Fuel team is aware 07/22/2020 09:00PM ETR to be provided. INC410478 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/21/2020 22:40 13:15:52 Power Generator failure (Fuel issue) Portable genset out of fuel , ETA expired, update is expected from team INC410506 HDS021 ST CYR Sud-Est Ericsson 2G+3G A O&M FUEL 7/21/2020 23:19 12:36:52 Fuel Generator failure (Fuel issue) Fuel team is aware 07/22/2020 10:20PM ETR to be provided. INC410613 HDC310 QUATRE_VILLES Artibonite Ericsson 2G D Talkpool 7/22/2020 3:34 8:21:52 Power Power Failure (Indeterminate) After refueling, Site remain down, Power team has been dispatched, ETA to be provided INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C O&M FUEL 7/22/2020 4:21 7:34:52 Fuel Generator failure (Fuel issue) Fuel team is aware 07/22/2020 07:55PM ETR to be provided. INC410548 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/22/2020 6:41 5:14:52 Power Power Failure (Indeterminate) Team has been informed , ETA expired, update is expected from team INC410644 HAIDS206 MORNE_SICARD Sud ZTE 2G+3G C Talkpool 7/22/2020 8:25 3:30:52 Power Power Failure (Indeterminate) Site remains down after GM, team is informed, ETA to be provided. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 8:34 3:21:52 Power Generator failure (Indeterminate) Team is in front of the gate and awaiting for the access. Follow up is ongoing with concerned team INC410656 HDC262 JEAN_DENIS Artibonite Ericsson 2G D Talkpool 7/22/2020 9:06 2:49:52 Power Power Failure (Indeterminate) Team is informed, ETA: 11:25AM INC410656 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 7/22/2020 9:06 2:49:52 Dependent Affected by the power issue at the main site Affected by HDC262 INC410656 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 7/22/2020 9:06 2:49:52 Dependent Affected by the power issue at the main site Affected by HDC262 INC410675 HDN331 MORNE BAMBOU Nord-Ouest Ericsson 2G D Talkpool 7/22/2020 9:06 2:49:52 Dependent Affected by the power issue at the main site Affected by HDN184 INC409666 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/22/2020 9:46 2:09:52 Power Generator failure (Indeterminate) Team will back on air with commercial power INC410575 HDO240 RUE_ENTERREMENT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/22/2020 9:47 2:08:52 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 11h20 AM INC410579 HAIDO610 SANTO_25 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 9:56 1:59:52 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC410675 HDN184 MORNE LUBLANC Nord-Ouest Ericsson 2G D Talkpool 7/22/2020 10:14 1:41:52 Power Power Failure (Indeterminate) Team is informed, ETA to be provided INC410612 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/22/2020 10:30 1:25:52 Power Generator failure (Indeterminate) TP is enable to share new update for this site now. INC410612 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/22/2020 10:30 1:25:52 Dependent Affected by the power issue at the main site Affected by HDC033 INC410595 HDN108 DESGRANGES Nord-Ouest Ericsson 2G A Talkpool 7/22/2020 10:50 1:05:52 Power Generator failure (Indeterminate) Team is informed, ETA to be provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C 20-Jul-20 Security_Access Team cannot reach the site due road blocked. More update will be share once available. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Woidland.Sylne at digicelgroup.com Wed Jul 22 10:16:42 2020 From: Woidland.Sylne at digicelgroup.com (Woidland Sylne) Date: Wed, 22 Jul 2020 16:16:42 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM In-Reply-To: References: Message-ID: NOC, HDS021 can you ask Hybrid team for rectification because site can not be down for fuel at 11%. [cid:image002.png at 01D66021.EA941990] Regards, Woidland Sylne From: Sasoun Deronis On Behalf Of Haiti Noc Sent: Wednesday, July 22, 2020 12:00 PM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: NOC hourly report at 11:00 AM Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 9 8 14 18 49 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 29 6 0 0 32 ZTE 6 6 1 0 6 Huawei 11 11 10 0 11 Network 46 23 11 0 49 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 31 8 0 4 6 49 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 305:23:52 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 178:37:52 Power Power Failure (Solar System failure) The solar system failed due to bad weather in the region. The site should be back on the air with solar energy. INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 128:13:52 Power Generator Failure (Engine broken) Talkpool Break down the genset , ETR to be provide by them INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 117:11:52 Power Generator Failure (Injection pump failure) Fuel injector and Priming pump issue. Spares part requested, team awaits approval. More update will be share once available. INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 110:55:52 Power Generator failure (Water Pump Issue) water pump faulty ,a new one has been replaced but it also faulty. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 97:56:52 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 95:46:52 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 88:33:52 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 77:01:52 Power Generator failure (Head Cylinder failure) Faulty head cylinder, more update will be share once available. INC409101 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 7/19/2020 7:07 76:48:52 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/19/2020 at 02:05 PM. ETR to be provided by them INC409337 HAIDO623 THOR_3 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/20/2020 1:57 57:58:52 Power Generator failure (Magnetic pickup failure) Faulty Magnetic pickup. Spare part not yet available. ETR to be provided INC409433 HDC355 SIGUERITE Centre Ericsson 2G B Talkpool 7/20/2020 3:02 56:53:52 Power Generator failure (Indeterminate) Team cannot reach due to road is blocked reported by TP Team INC409570 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/20/2020 10:06 49:49:52 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409689 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/20/2020 15:13 44:42:52 Power Generator failure (Indeterminate) Team will back on air with commercial power INC410060 HDS353 LEOGANE_MALBOU Ouest Ericsson 2G+3G A Talkpool 7/21/2020 8:54 27:01:52 Power Power Failure (Indeterminate) Site remains down after refueling, power team requested, ETA to be provided. INC410131 HDS302 MACARY Sud-Est Ericsson 2G C Talkpool 7/21/2020 12:02 23:53:52 Power Power Failure (Indeterminate) AC Alternator faulty, Follow up is ongoing, ETR to be provided. INC410253 HDO337 DROUILLARD Ouest Ericsson 2G C O&M FUEL 7/21/2020 14:18 21:37:52 Power Power Failure (Indeterminate) Team has been informed since( July 21th 2020) at 9:26 pm. ETR to be provided. INC410276 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/21/2020 15:08 20:47:52 Power Power Failure (Indeterminate) Fuel done. Power team has been dispatched INC410276 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 7/21/2020 15:08 20:47:52 Dependent Affected by the fuel issue at the main site Affected by HDO511 INC410298 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/21/2020 16:23 19:32:52 Power Generator failure (Indeterminate) Fire in AC ALT more troubleshooting is expected. Still now the ETA cannot be provided INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 18:45:52 Transmission Transmission (RAU failure) RAU faulty need to be replaced. Spare pare not available yet. INC410439 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D O&M FUEL 7/21/2020 18:30 17:25:52 Fuel Generator failure (Fuel issue) Team has been informed since( July 22th 2020) at 10:20 AM. ETR to be provided. INC410371 HDO137 DELMAS_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/21/2020 19:23 16:32:52 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site due unsafe area. INC410379 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/21/2020 19:25 16:30:52 RBS RBS Fault (Indeterminate) Team cannot reach the site due lack of fuel, in the region, follow up is ongoing INC410453 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 7/21/2020 19:26 16:29:52 Power Generator failure (Indeterminate) TX Team is working on site INC410453 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 7/21/2020 19:26 16:29:52 Dependent Affected by the power issue at the main site Affected by HDC284 INC410366 HDC236 MEDE Centre Ericsson 2G C Talkpool 7/21/2020 19:34 16:21:52 Power Generator failure (Indeterminate) Faulty radiator. Spare pare requested. ETR not available yet. INC410458 HDO644 PARAMOUNT Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/21/2020 19:49 16:06:52 Power Generator failure (Indeterminate) Affected by power issue at HDO672 INC410458 HDO672 CHAMPS DE MARS_COW Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 7/21/2020 20:20 15:35:52 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/22/2020 at 01:15 PM. ETR to be provided by them INC410464 HDO320 POINTE_A_RAQUETTES Ouest Ericsson 2G D Talkpool 7/21/2020 20:32 15:23:52 Power Power Failure (Indeterminate) Island site , no boat available at night , team has been dispatched ETA expired, waiting for update from team INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/21/2020 21:12 14:43:52 Fuel Generator failure (Fuel issue) Fuel team is aware 07/22/2020 09:00PM ETR to be provided. INC410478 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/21/2020 22:40 13:15:52 Power Generator failure (Fuel issue) Portable genset out of fuel , ETA expired, update is expected from team INC410506 HDS021 ST CYR Sud-Est Ericsson 2G+3G A O&M FUEL 7/21/2020 23:19 12:36:52 Fuel Generator failure (Fuel issue) Fuel team is aware 07/22/2020 10:20PM ETR to be provided. INC410613 HDC310 QUATRE_VILLES Artibonite Ericsson 2G D Talkpool 7/22/2020 3:34 8:21:52 Power Power Failure (Indeterminate) After refueling, Site remain down, Power team has been dispatched, ETA to be provided INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C O&M FUEL 7/22/2020 4:21 7:34:52 Fuel Generator failure (Fuel issue) Fuel team is aware 07/22/2020 07:55PM ETR to be provided. INC410548 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/22/2020 6:41 5:14:52 Power Power Failure (Indeterminate) Team has been informed , ETA expired, update is expected from team INC410644 HAIDS206 MORNE_SICARD Sud ZTE 2G+3G C Talkpool 7/22/2020 8:25 3:30:52 Power Power Failure (Indeterminate) Site remains down after GM, team is informed, ETA to be provided. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 8:34 3:21:52 Power Generator failure (Indeterminate) Team is in front of the gate and awaiting for the access. Follow up is ongoing with concerned team INC410656 HDC262 JEAN_DENIS Artibonite Ericsson 2G D Talkpool 7/22/2020 9:06 2:49:52 Power Power Failure (Indeterminate) Team is informed, ETA: 11:25AM INC410656 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 7/22/2020 9:06 2:49:52 Dependent Affected by the power issue at the main site Affected by HDC262 INC410656 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 7/22/2020 9:06 2:49:52 Dependent Affected by the power issue at the main site Affected by HDC262 INC410675 HDN331 MORNE BAMBOU Nord-Ouest Ericsson 2G D Talkpool 7/22/2020 9:06 2:49:52 Dependent Affected by the power issue at the main site Affected by HDN184 INC409666 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/22/2020 9:46 2:09:52 Power Generator failure (Indeterminate) Team will back on air with commercial power INC410575 HDO240 RUE_ENTERREMENT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/22/2020 9:47 2:08:52 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 11h20 AM INC410579 HAIDO610 SANTO_25 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 9:56 1:59:52 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC410675 HDN184 MORNE LUBLANC Nord-Ouest Ericsson 2G D Talkpool 7/22/2020 10:14 1:41:52 Power Power Failure (Indeterminate) Team is informed, ETA to be provided INC410612 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/22/2020 10:30 1:25:52 Power Generator failure (Indeterminate) TP is enable to share new update for this site now. INC410612 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/22/2020 10:30 1:25:52 Dependent Affected by the power issue at the main site Affected by HDC033 INC410595 HDN108 DESGRANGES Nord-Ouest Ericsson 2G A Talkpool 7/22/2020 10:50 1:05:52 Power Generator failure (Indeterminate) Team is informed, ETA to be provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C 20-Jul-20 Security_Access Team cannot reach the site due road blocked. More update will be share once available. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 57487 bytes Desc: image002.png URL: From John.Ormonde at digicelgroup.com Wed Jul 22 10:22:48 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Wed, 22 Jul 2020 16:22:48 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM In-Reply-To: References: Message-ID: Afternoon NOC, HDO199: ETA is 1330 HDO337: ETA is 1230 HDC159: ETA is 1430 HDO672: refueled and confirmed up at 1100 approximately HGA043: Talkpool hybrid team have to visit this site, request communicated this morning. No visibility online with this site and Talkpool report they rectified the site in June. HDS021: New ASCOT reported down at 11/12%. Talkpool hybrid team need to rectify this site HGA134: Has to be investigated by Security and Talkpool. EPOWER with a history of problems reported down for fuel after receiving 210gls on July 17th. Best Regards, [cid:image003.jpg at 01D66022.CC091470] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Sasoun Deronis On Behalf Of Haiti Noc Sent: Wednesday, July 22, 2020 12:00 PM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: NOC hourly report at 11:00 AM Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 9 8 14 18 49 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 29 6 0 0 32 ZTE 6 6 1 0 6 Huawei 11 11 10 0 11 Network 46 23 11 0 49 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 31 8 0 4 6 49 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 305:23:52 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 178:37:52 Power Power Failure (Solar System failure) The solar system failed due to bad weather in the region. The site should be back on the air with solar energy. INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 128:13:52 Power Generator Failure (Engine broken) Talkpool Break down the genset , ETR to be provide by them INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 117:11:52 Power Generator Failure (Injection pump failure) Fuel injector and Priming pump issue. Spares part requested, team awaits approval. More update will be share once available. INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 110:55:52 Power Generator failure (Water Pump Issue) water pump faulty ,a new one has been replaced but it also faulty. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 97:56:52 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 95:46:52 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 88:33:52 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 77:01:52 Power Generator failure (Head Cylinder failure) Faulty head cylinder, more update will be share once available. INC409101 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 7/19/2020 7:07 76:48:52 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/19/2020 at 02:05 PM. ETR to be provided by them INC409337 HAIDO623 THOR_3 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/20/2020 1:57 57:58:52 Power Generator failure (Magnetic pickup failure) Faulty Magnetic pickup. Spare part not yet available. ETR to be provided INC409433 HDC355 SIGUERITE Centre Ericsson 2G B Talkpool 7/20/2020 3:02 56:53:52 Power Generator failure (Indeterminate) Team cannot reach due to road is blocked reported by TP Team INC409570 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/20/2020 10:06 49:49:52 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409689 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/20/2020 15:13 44:42:52 Power Generator failure (Indeterminate) Team will back on air with commercial power INC410060 HDS353 LEOGANE_MALBOU Ouest Ericsson 2G+3G A Talkpool 7/21/2020 8:54 27:01:52 Power Power Failure (Indeterminate) Site remains down after refueling, power team requested, ETA to be provided. INC410131 HDS302 MACARY Sud-Est Ericsson 2G C Talkpool 7/21/2020 12:02 23:53:52 Power Power Failure (Indeterminate) AC Alternator faulty, Follow up is ongoing, ETR to be provided. INC410253 HDO337 DROUILLARD Ouest Ericsson 2G C O&M FUEL 7/21/2020 14:18 21:37:52 Power Power Failure (Indeterminate) Team has been informed since( July 21th 2020) at 9:26 pm. ETR to be provided. INC410276 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/21/2020 15:08 20:47:52 Power Power Failure (Indeterminate) Fuel done. Power team has been dispatched INC410276 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 7/21/2020 15:08 20:47:52 Dependent Affected by the fuel issue at the main site Affected by HDO511 INC410298 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/21/2020 16:23 19:32:52 Power Generator failure (Indeterminate) Fire in AC ALT more troubleshooting is expected. Still now the ETA cannot be provided INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 18:45:52 Transmission Transmission (RAU failure) RAU faulty need to be replaced. Spare pare not available yet. INC410439 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D O&M FUEL 7/21/2020 18:30 17:25:52 Fuel Generator failure (Fuel issue) Team has been informed since( July 22th 2020) at 10:20 AM. ETR to be provided. INC410371 HDO137 DELMAS_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/21/2020 19:23 16:32:52 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site due unsafe area. INC410379 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/21/2020 19:25 16:30:52 RBS RBS Fault (Indeterminate) Team cannot reach the site due lack of fuel, in the region, follow up is ongoing INC410453 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 7/21/2020 19:26 16:29:52 Power Generator failure (Indeterminate) TX Team is working on site INC410453 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 7/21/2020 19:26 16:29:52 Dependent Affected by the power issue at the main site Affected by HDC284 INC410366 HDC236 MEDE Centre Ericsson 2G C Talkpool 7/21/2020 19:34 16:21:52 Power Generator failure (Indeterminate) Faulty radiator. Spare pare requested. ETR not available yet. INC410458 HDO644 PARAMOUNT Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/21/2020 19:49 16:06:52 Power Generator failure (Indeterminate) Affected by power issue at HDO672 INC410458 HDO672 CHAMPS DE MARS_COW Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 7/21/2020 20:20 15:35:52 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/22/2020 at 01:15 PM. ETR to be provided by them INC410464 HDO320 POINTE_A_RAQUETTES Ouest Ericsson 2G D Talkpool 7/21/2020 20:32 15:23:52 Power Power Failure (Indeterminate) Island site , no boat available at night , team has been dispatched ETA expired, waiting for update from team INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/21/2020 21:12 14:43:52 Fuel Generator failure (Fuel issue) Fuel team is aware 07/22/2020 09:00PM ETR to be provided. INC410478 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/21/2020 22:40 13:15:52 Power Generator failure (Fuel issue) Portable genset out of fuel , ETA expired, update is expected from team INC410506 HDS021 ST CYR Sud-Est Ericsson 2G+3G A O&M FUEL 7/21/2020 23:19 12:36:52 Fuel Generator failure (Fuel issue) Fuel team is aware 07/22/2020 10:20PM ETR to be provided. INC410613 HDC310 QUATRE_VILLES Artibonite Ericsson 2G D Talkpool 7/22/2020 3:34 8:21:52 Power Power Failure (Indeterminate) After refueling, Site remain down, Power team has been dispatched, ETA to be provided INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C O&M FUEL 7/22/2020 4:21 7:34:52 Fuel Generator failure (Fuel issue) Fuel team is aware 07/22/2020 07:55PM ETR to be provided. INC410548 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/22/2020 6:41 5:14:52 Power Power Failure (Indeterminate) Team has been informed , ETA expired, update is expected from team INC410644 HAIDS206 MORNE_SICARD Sud ZTE 2G+3G C Talkpool 7/22/2020 8:25 3:30:52 Power Power Failure (Indeterminate) Site remains down after GM, team is informed, ETA to be provided. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 8:34 3:21:52 Power Generator failure (Indeterminate) Team is in front of the gate and awaiting for the access. Follow up is ongoing with concerned team INC410656 HDC262 JEAN_DENIS Artibonite Ericsson 2G D Talkpool 7/22/2020 9:06 2:49:52 Power Power Failure (Indeterminate) Team is informed, ETA: 11:25AM INC410656 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 7/22/2020 9:06 2:49:52 Dependent Affected by the power issue at the main site Affected by HDC262 INC410656 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 7/22/2020 9:06 2:49:52 Dependent Affected by the power issue at the main site Affected by HDC262 INC410675 HDN331 MORNE BAMBOU Nord-Ouest Ericsson 2G D Talkpool 7/22/2020 9:06 2:49:52 Dependent Affected by the power issue at the main site Affected by HDN184 INC409666 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/22/2020 9:46 2:09:52 Power Generator failure (Indeterminate) Team will back on air with commercial power INC410575 HDO240 RUE_ENTERREMENT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/22/2020 9:47 2:08:52 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 11h20 AM INC410579 HAIDO610 SANTO_25 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 9:56 1:59:52 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC410675 HDN184 MORNE LUBLANC Nord-Ouest Ericsson 2G D Talkpool 7/22/2020 10:14 1:41:52 Power Power Failure (Indeterminate) Team is informed, ETA to be provided INC410612 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/22/2020 10:30 1:25:52 Power Generator failure (Indeterminate) TP is enable to share new update for this site now. INC410612 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/22/2020 10:30 1:25:52 Dependent Affected by the power issue at the main site Affected by HDC033 INC410595 HDN108 DESGRANGES Nord-Ouest Ericsson 2G A Talkpool 7/22/2020 10:50 1:05:52 Power Generator failure (Indeterminate) Team is informed, ETA to be provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C 20-Jul-20 Security_Access Team cannot reach the site due road blocked. More update will be share once available. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.jpg Type: image/jpeg Size: 10377 bytes Desc: image004.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 2390 bytes Desc: image003.jpg URL: From nikhil.govind at talkpool.com Wed Jul 22 10:43:45 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Wed, 22 Jul 2020 16:43:45 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM In-Reply-To: References: Message-ID: Hello NOC, Please see the updated comments - * HDS035 - RAU faulty, ETA 6PM * HDC248 - Genset approved, ETR will be followed * HDC342 - 13K Yanmar water pump spare not available in DG WH * HDO538 - Assign to Digicel security for follow up as access blocked by population * HGA102 - Genset approved, ETR will be followed * HDN153 - Restored since 9:45am * HDS353 - TWA to start genset after refuelling * HDS302 - ETA 5PM * HDO511 - ETA 1:40PM to starter genset after refuelling * HDO137 - Running on commercial EDH. Now HPU installation ongoing at site * HDC284 - Tx issue, Tx team working on site * HDC236 - ETA 7am with spare radiator * HDO644 - Affected by HDO672 fuel issue * HGA138 - Restored * HDC310 - Restored * HDS325 - Spare magnetic pickup not available * HDS206 - restored * HDO197 - Access issue, inspector doing follow up * HDC262 - Restored Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D66024.D8A80EF0] From: John Ormonde Sent: Wednesday, July 22, 2020 12:23 PM To: Haiti Noc ; 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; Journal ; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: Re: [Fon] NOC hourly report at 11:00 AM Afternoon NOC, HDO199: ETA is 1330 HDO337: ETA is 1230 HDC159: ETA is 1430 HDO672: refueled and confirmed up at 1100 approximately HGA043: Talkpool hybrid team have to visit this site, request communicated this morning. No visibility online with this site and Talkpool report they rectified the site in June. HDS021: New ASCOT reported down at 11/12%. Talkpool hybrid team need to rectify this site HGA134: Has to be investigated by Security and Talkpool. EPOWER with a history of problems reported down for fuel after receiving 210gls on July 17th. Best Regards, [cid:image002.jpg at 01D66024.D8A80EF0] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Sasoun Deronis > On Behalf Of Haiti Noc Sent: Wednesday, July 22, 2020 12:00 PM To: 'fibertt at tpmanagementsa.com' >; 'fon at tpmanagementsa.com' >; 'hpu.maintenance at tpmanagementsa.com' >; 'hpu_alarms at tpmanagementsa.com' >; 'msc at tpmanagementsa.com' >; 'powertt at tpmanagementsa.com' >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; 'tp.fo at tpmanagementsa.com' >; 'tp.imc.haiti at tpmanagementsa.com' >; 'tp.ran at tpmanagementsa.com' >; 'tp_tech at tpmanagementsa.com' >; Jithin J Singh >; 'Astrid' >; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana >; journal.ht at talkpool.com; Muhammad Irshad >; Bernard Yacoub >; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Hai_Tech_O&M > Subject: NOC hourly report at 11:00 AM Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 9 8 14 18 49 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 29 6 0 0 32 ZTE 6 6 1 0 6 Huawei 11 11 10 0 11 Network 46 23 11 0 49 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 31 8 0 4 6 49 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 305:23:52 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 178:37:52 Power Power Failure (Solar System failure) The solar system failed due to bad weather in the region. The site should be back on the air with solar energy. INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 128:13:52 Power Generator Failure (Engine broken) Talkpool Break down the genset , ETR to be provide by them INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 117:11:52 Power Generator Failure (Injection pump failure) Fuel injector and Priming pump issue. Spares part requested, team awaits approval. More update will be share once available. INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 110:55:52 Power Generator failure (Water Pump Issue) water pump faulty ,a new one has been replaced but it also faulty. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 97:56:52 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 95:46:52 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 88:33:52 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 77:01:52 Power Generator failure (Head Cylinder failure) Faulty head cylinder, more update will be share once available. INC409101 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 7/19/2020 7:07 76:48:52 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/19/2020 at 02:05 PM. ETR to be provided by them INC409337 HAIDO623 THOR_3 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/20/2020 1:57 57:58:52 Power Generator failure (Magnetic pickup failure) Faulty Magnetic pickup. Spare part not yet available. ETR to be provided INC409433 HDC355 SIGUERITE Centre Ericsson 2G B Talkpool 7/20/2020 3:02 56:53:52 Power Generator failure (Indeterminate) Team cannot reach due to road is blocked reported by TP Team INC409570 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/20/2020 10:06 49:49:52 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409689 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/20/2020 15:13 44:42:52 Power Generator failure (Indeterminate) Team will back on air with commercial power INC410060 HDS353 LEOGANE_MALBOU Ouest Ericsson 2G+3G A Talkpool 7/21/2020 8:54 27:01:52 Power Power Failure (Indeterminate) Site remains down after refueling, power team requested, ETA to be provided. INC410131 HDS302 MACARY Sud-Est Ericsson 2G C Talkpool 7/21/2020 12:02 23:53:52 Power Power Failure (Indeterminate) AC Alternator faulty, Follow up is ongoing, ETR to be provided. INC410253 HDO337 DROUILLARD Ouest Ericsson 2G C O&M FUEL 7/21/2020 14:18 21:37:52 Power Power Failure (Indeterminate) Team has been informed since( July 21th 2020) at 9:26 pm. ETR to be provided. INC410276 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/21/2020 15:08 20:47:52 Power Power Failure (Indeterminate) Fuel done. Power team has been dispatched INC410276 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 7/21/2020 15:08 20:47:52 Dependent Affected by the fuel issue at the main site Affected by HDO511 INC410298 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/21/2020 16:23 19:32:52 Power Generator failure (Indeterminate) Fire in AC ALT more troubleshooting is expected. Still now the ETA cannot be provided INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 18:45:52 Transmission Transmission (RAU failure) RAU faulty need to be replaced. Spare pare not available yet. INC410439 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D O&M FUEL 7/21/2020 18:30 17:25:52 Fuel Generator failure (Fuel issue) Team has been informed since( July 22th 2020) at 10:20 AM. ETR to be provided. INC410371 HDO137 DELMAS_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/21/2020 19:23 16:32:52 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site due unsafe area. INC410379 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/21/2020 19:25 16:30:52 RBS RBS Fault (Indeterminate) Team cannot reach the site due lack of fuel, in the region, follow up is ongoing INC410453 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 7/21/2020 19:26 16:29:52 Power Generator failure (Indeterminate) TX Team is working on site INC410453 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 7/21/2020 19:26 16:29:52 Dependent Affected by the power issue at the main site Affected by HDC284 INC410366 HDC236 MEDE Centre Ericsson 2G C Talkpool 7/21/2020 19:34 16:21:52 Power Generator failure (Indeterminate) Faulty radiator. Spare pare requested. ETR not available yet. INC410458 HDO644 PARAMOUNT Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/21/2020 19:49 16:06:52 Power Generator failure (Indeterminate) Affected by power issue at HDO672 INC410458 HDO672 CHAMPS DE MARS_COW Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 7/21/2020 20:20 15:35:52 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/22/2020 at 01:15 PM. ETR to be provided by them INC410464 HDO320 POINTE_A_RAQUETTES Ouest Ericsson 2G D Talkpool 7/21/2020 20:32 15:23:52 Power Power Failure (Indeterminate) Island site , no boat available at night , team has been dispatched ETA expired, waiting for update from team INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/21/2020 21:12 14:43:52 Fuel Generator failure (Fuel issue) Fuel team is aware 07/22/2020 09:00PM ETR to be provided. INC410478 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/21/2020 22:40 13:15:52 Power Generator failure (Fuel issue) Portable genset out of fuel , ETA expired, update is expected from team INC410506 HDS021 ST CYR Sud-Est Ericsson 2G+3G A O&M FUEL 7/21/2020 23:19 12:36:52 Fuel Generator failure (Fuel issue) Fuel team is aware 07/22/2020 10:20PM ETR to be provided. INC410613 HDC310 QUATRE_VILLES Artibonite Ericsson 2G D Talkpool 7/22/2020 3:34 8:21:52 Power Power Failure (Indeterminate) After refueling, Site remain down, Power team has been dispatched, ETA to be provided INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C O&M FUEL 7/22/2020 4:21 7:34:52 Fuel Generator failure (Fuel issue) Fuel team is aware 07/22/2020 07:55PM ETR to be provided. INC410548 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/22/2020 6:41 5:14:52 Power Power Failure (Indeterminate) Team has been informed , ETA expired, update is expected from team INC410644 HAIDS206 MORNE_SICARD Sud ZTE 2G+3G C Talkpool 7/22/2020 8:25 3:30:52 Power Power Failure (Indeterminate) Site remains down after GM, team is informed, ETA to be provided. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 8:34 3:21:52 Power Generator failure (Indeterminate) Team is in front of the gate and awaiting for the access. Follow up is ongoing with concerned team INC410656 HDC262 JEAN_DENIS Artibonite Ericsson 2G D Talkpool 7/22/2020 9:06 2:49:52 Power Power Failure (Indeterminate) Team is informed, ETA: 11:25AM INC410656 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 7/22/2020 9:06 2:49:52 Dependent Affected by the power issue at the main site Affected by HDC262 INC410656 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 7/22/2020 9:06 2:49:52 Dependent Affected by the power issue at the main site Affected by HDC262 INC410675 HDN331 MORNE BAMBOU Nord-Ouest Ericsson 2G D Talkpool 7/22/2020 9:06 2:49:52 Dependent Affected by the power issue at the main site Affected by HDN184 INC409666 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/22/2020 9:46 2:09:52 Power Generator failure (Indeterminate) Team will back on air with commercial power INC410575 HDO240 RUE_ENTERREMENT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/22/2020 9:47 2:08:52 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 11h20 AM INC410579 HAIDO610 SANTO_25 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 9:56 1:59:52 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC410675 HDN184 MORNE LUBLANC Nord-Ouest Ericsson 2G D Talkpool 7/22/2020 10:14 1:41:52 Power Power Failure (Indeterminate) Team is informed, ETA to be provided INC410612 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/22/2020 10:30 1:25:52 Power Generator failure (Indeterminate) TP is enable to share new update for this site now. INC410612 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/22/2020 10:30 1:25:52 Dependent Affected by the power issue at the main site Affected by HDC033 INC410595 HDN108 DESGRANGES Nord-Ouest Ericsson 2G A Talkpool 7/22/2020 10:50 1:05:52 Power Generator failure (Indeterminate) Team is informed, ETA to be provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C 20-Jul-20 Security_Access Team cannot reach the site due road blocked. More update will be share once available. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 4081 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 2390 bytes Desc: image002.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 10377 bytes Desc: image003.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 22 10:45:37 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 22 Jul 2020 16:45:37 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network for 12:00 PM. Message-ID: Hello All, Please receive below the report for partially down sites in the network for 12:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 947:18:30 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 821:21:30 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 126:38:30 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting sector A in 1800 band. Spare part needed INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 123:42:30 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC408544 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/17/2020 22:26 110:18:30 RBS RBS Fault (RUS failure) RUS01B3 faulty , spare needed for replacement INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 102:42:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC410337 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 102:42:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 51:17:30 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 42:24:30 RBS RBS Fault (RUS failure) Faulty RUS01B3. spare need to be replaced. ETR to be provided. INC410030 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 7/21/2020 6:14 30:30:30 RBS RBS Fault (Indeterminate) Team cannot reach the site due lack of fuel, in the region, follow up is ongoing INC410341 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/21/2020 16:38 20:06:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC410411 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/21/2020 16:42 20:02:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC410366 HDC231 NARANG Centre Ericsson 2G D Talkpool 7/21/2020 18:54 17:50:30 Power Affected by the power issue at the main site Affected by HDC236 INC410393 HGA027 SAINTE_BELAIRE Nippes Ericsson 2G D Talkpool 7/21/2020 20:23 16:21:30 RBS RBS Fault (Indeterminate) Team cannot reach the site due lack of fuel, in the region, follow up is ongoing INC410484 HDO399 Moliere Ouest Ericsson 2G D Talkpool 7/21/2020 23:11 13:33:30 RBS RBS Fault (Indeterminate) Team cannot reach the site due lack of fuel, in the region, follow up is ongoing INC410490 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/21/2020 23:34 13:10:30 RBS RBS Fault (RUS failure) RUS01B3 Faulty , need to be replace INC410481 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 2G B Talkpool 7/22/2020 3:00 9:44:30 Power Generator failure (Indeterminate) Faulty DTRU found. Spare part needed INC410029 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/22/2020 6:06 6:38:30 Power Power Failure (Solar System failure) Solar system failed . Site will be back on air when the batteries get charged with solar energy INC410442 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/22/2020 6:06 6:38:30 Power Power Failure (Solar System failure) Solar system failed . Site will be back on air when the batteries get charged with solar energy INC410492 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/22/2020 8:18 4:26:30 Power Power Failure (Solar System failure) Solar system failed . Site will be back on air when the batteries get charged with solar energy INC410643 HDC334 BAS-SELP?TRE Centre Ericsson 2G B Talkpool 7/22/2020 8:20 4:24:30 Power Power Failure (Solar System failure) Solar system failed . Site will be back on air when the batteries get charged with solar energy INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/22/2020 9:40 3:04:30 Power Power Failure (Solar System failure) Solar system failed /Will be restored with sunrise INC410580 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/22/2020 10:30 2:14:30 RBS RBS Fault (Indeterminate) Team is informed, ETA not yet provided. INC410676 HAIDO539 ROUTE NATIONALE#1 DAMIEN Port-au-Prince Huawei 2G+3G B Talkpool 7/22/2020 11:34 1:10:30 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 01h10 PM Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 22 10:47:35 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 22 Jul 2020 16:47:35 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for 12:00 PM. Message-ID: Dear All, There are no site reported RUNNING ON BATTERY in the Network for 12:00 PM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary comments INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei C Talkpool 7/22/2020 9:12 3:35:44 Power Generator failure (Indeterminate) Due to unsafe area, the intervention cannot be performed at this time. Feedback expected from team Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 22 12:30:57 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 22 Jul 2020 18:30:57 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM Message-ID: Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 7 7 12 15 41 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 26 5 0 0 28 ZTE 6 6 2 1 6 Huawei 7 7 7 0 7 Network 39 18 9 1 41 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 31 4 0 3 3 41 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 307:56:38 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 181:10:38 Power Power Failure (Solar System failure) RAU faulty, team is on the way, ETA 06:00PM INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 130:46:38 Power Generator Failure (Engine broken) Talkpool Break down the genset , ETR to be provide by them INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 119:44:38 Power Generator Failure (Injection pump failure) Fuel injector and Priming pump issue. Spares part requested, team awaits approval. More update will be share once available. INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 113:28:38 Power Generator failure (Water Pump Issue) 13K Yanmar water pump spare not available in DG WH, New update to be shared once available INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 100:29:38 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 98:19:38 Power Generator Failure (Engine broken) Genset has been approved, ETR to be provided. INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 91:06:38 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 79:34:38 Power Generator failure (Head Cylinder failure) Faulty head cylinder, more update will be share once available. INC409101 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 7/19/2020 7:07 79:21:38 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/19/2020 at 02:05 PM. A rescue is ongoing. Feedback expected from fuel team INC409337 HAIDO623 THOR_3 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/20/2020 1:57 60:31:38 Power Generator failure (Magnetic pickup failure) Faulty Magnetic pickup. Spare part not yet available. ETR to be provided INC409433 HDC355 SIGUERITE Centre Ericsson 2G B Talkpool 7/20/2020 3:02 59:26:38 Power Generator failure (Indeterminate) Team cannot reach due to road is blocked reported by TP Team INC409570 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/20/2020 10:06 52:22:38 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409689 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/20/2020 15:13 47:15:38 Power Generator failure (Indeterminate) Team will back on air with commercial power INC410060 HDS353 LEOGANE_MALBOU Ouest Ericsson 2G+3G A Talkpool 7/21/2020 8:54 29:34:38 Power Power Failure (Indeterminate) Team is working on site. INC410131 HDS302 MACARY Sud-Est Ericsson 2G C Talkpool 7/21/2020 12:02 26:26:38 Power Power Failure (Indeterminate) AC Alternator faulty, Follow up is ongoing, ETA 05:00PM INC410253 HDO337 DROUILLARD Ouest Ericsson 2G C Talkpool 7/21/2020 14:18 24:10:38 Power Generator failure (Indeterminate) After refueling site remain down, Power team has been requested, ETA is expected. INC410298 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/21/2020 16:23 22:05:38 Power Generator failure (Indeterminate) Fire in AC ALT more troubleshooting is expected. Still now the ETA cannot be provided INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 21:18:38 Transmission Transmission (RAU failure) RAU faulty need to be replaced. Spare pare not available yet. INC410371 HDO137 DELMAS_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/21/2020 19:23 19:05:38 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site due unsafe area. INC410379 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/21/2020 19:25 19:03:38 RBS RBS Fault (Indeterminate) Team cannot reach the site due lack of fuel, in the region, follow up is ongoing INC410453 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 7/21/2020 19:26 19:02:38 Power Generator failure (Indeterminate) TX Team is working on site INC410453 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 7/21/2020 19:26 19:02:38 Dependent Affected by the power issue at the main site Affected by HDC284 INC410366 HDC236 MEDE Centre Ericsson 2G C Talkpool 7/21/2020 19:34 18:54:38 Power Generator failure (Indeterminate) Faulty radiator. Spare pare requested. ETR : 7:10PM INC410464 HDO320 POINTE_A_RAQUETTES Ouest Ericsson 2G D Talkpool 7/21/2020 20:32 17:56:38 Power Power Failure (Indeterminate) Island site , no boat available at night , team has been dispatched ETA expired, waiting for update from team INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/21/2020 21:12 17:16:38 Fuel Generator failure (Fuel issue) Fuel team is aware 07/22/2020 09:00PM. No visibility online with this site. Talkpool hybrid team have to visit this site INC410506 HDS021 ST CYR Sud-Est Ericsson 2G+3G A O&M FUEL 7/21/2020 23:19 15:09:38 Fuel Generator failure (Fuel issue) Fuel team is aware 07/22/2020 10:20PM. New ASCOT reported down at 11/12%. Talkpool hybrid team need to rectify this site INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C O&M FUEL 7/22/2020 4:21 10:07:38 Fuel Generator failure (Fuel issue) Fuel team is aware 07/22/2020 07:55PM. Site Has to be investigated by Security and Talkpool according to fuel team INC410548 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/22/2020 6:41 7:47:38 Power Power Failure (Indeterminate) Spare magnetic pickup not yet available, follow up is ongoing. INC410675 HDN331 MORNE BAMBOU Nord-Ouest Ericsson 2G D Talkpool 7/22/2020 9:06 5:22:38 Dependent Affected by the power issue at the main site Affected by HDN184 INC410675 HDN184 MORNE LUBLANC Nord-Ouest Ericsson 2G D Talkpool 7/22/2020 10:14 4:14:38 Power Power Failure (Indeterminate) Team is working on site INC410819 HDN288 PHAETON_TIMILI Nord-Est Ericsson 2G D Talkpool 7/22/2020 10:50 3:38:38 Power Generator failure (Indeterminate) Team is working on site INC410673 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 7/22/2020 10:54 3:34:38 Power Power Failure (Indeterminate) Team is informed, ETA:2:35PM INC410695 HAIDO549 LIZON_22 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 11:02 3:26:38 Power Generator failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is ongoing with concerned team INC410705 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 7/22/2020 11:18 3:10:38 Power Power Failure (Indeterminate) Team is informed, ETA 02:30PM INC410705 HGA047 VALADE Nippes Ericsson 2G D Talkpool 7/22/2020 11:18 3:10:38 Dependent Affected by the power issue at the main site Affected by HGA031 INC410826 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 13:06 1:22:38 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 03h00 PM INC410676 HAIDO539 ROUTE NATIONALE#1 DAMIEN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 13:07 1:21:38 Power Generator failure (Indeterminate) Team was on the way but due to gunshot, they return. ETA: Cannot be provided INC410831 HAIDO627 MOREAU_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 7/22/2020 13:20 1:08:38 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 03h15 PM INC410724 HAIGA149 PELIGRIN Grande-Anse ZTE 2G+3G C Talkpool 7/22/2020 13:20 1:08:38 Power Power Failure (Indeterminate) Team is informed, ETA to be provided. INC410835 HDN165 BAIE _DE_ HENNE Nord-Ouest Ericsson 2G D Talkpool 7/22/2020 13:42 0:46:38 Power Generator failure (Indeterminate) Team is informed, ETA to be provided. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C 20-Jul-20 Security_Access Team cannot reach the site due road blocked. More update will be share once available. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 22 12:43:29 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 22 Jul 2020 18:43:29 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network for 02:00 PM. Message-ID: Hello All, Please receive below the report for partially down sites in the network for 02:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 949:07:01 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 823:10:01 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 128:27:01 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting sector A in 1800 band. Spare part needed INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 125:31:01 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC408544 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/17/2020 22:26 112:07:01 RBS RBS Fault (RUS failure) RUS01B3 faulty , spare needed for replacement INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 104:31:01 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC410337 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 104:31:01 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 53:06:01 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 44:13:01 RBS RBS Fault (RUS failure) Faulty RUS01B3. spare need to be replaced. ETR to be provided. INC410030 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 7/21/2020 6:14 32:19:01 RBS RBS Fault (Indeterminate) Team cannot reach the site due lack of fuel, in the region, follow up is ongoing INC410341 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/21/2020 16:38 21:55:01 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC410411 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/21/2020 16:42 21:51:01 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC410366 HDC231 NARANG Centre Ericsson 2G D Talkpool 7/21/2020 18:54 19:39:01 Power Affected by the power issue at the main site Affected by HDC236 INC410393 HGA027 SAINTE_BELAIRE Nippes Ericsson 2G D Talkpool 7/21/2020 20:23 18:10:01 RBS RBS Fault (Indeterminate) Team cannot reach the site due lack of fuel, in the region, follow up is ongoing INC410484 HDO399 Moliere Ouest Ericsson 2G D Talkpool 7/21/2020 23:11 15:22:01 RBS RBS Fault (Indeterminate) Team cannot reach the site due lack of fuel, in the region, follow up is ongoing INC410490 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/21/2020 23:34 14:59:01 RBS RBS Fault (RUS failure) RUS01B3 Faulty , need to be replace INC410492 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/22/2020 8:18 6:15:01 Power Power Failure (Solar System failure) Solar system failed . Site will be back on air when the batteries get charged with solar energy INC410643 HDC334 BAS-SELP?TRE Centre Ericsson 2G B Talkpool 7/22/2020 8:20 6:13:01 Power Power Failure (Solar System failure) Solar system failed . Site will be back on air when the batteries get charged with solar energy INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/22/2020 9:40 4:53:01 Power Power Failure (Solar System failure) Solar system failed /Will be restored with sunrise INC410580 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/22/2020 10:30 4:03:01 RBS RBS Fault (Indeterminate) Team is informed, ETA not yet provided. INC410442 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/22/2020 11:25 3:08:01 Power Power Failure (Solar System failure) Solar system failed . Site will be back on air when the batteries get charged with solar energy INC410029 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/22/2020 11:26 3:07:01 Power Power Failure (Solar System failure) Solar system failed . Site will be back on air when the batteries get charged with solar energy INC410816 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/22/2020 12:18 2:15:01 Power Generator failure (Indeterminate) TP reported freeze plug and water pump leak on site, more update will be share ASAP. Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 22 12:44:55 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 22 Jul 2020 18:44:55 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for 02:00 PM. Message-ID: Dear All, There are no site reported RUNNING ON BATTERY in the Network for 02:00 PM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei C Talkpool 7/22/2020 9:12 5:32:07 Power Generator failure (Indeterminate) Due to unsafe area, the intervention cannot be performed at this time. Feedback expected from team Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 22 14:34:14 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 22 Jul 2020 20:34:14 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM Message-ID: Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 7 8 13 14 42 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 25 5 0 0 27 ZTE 9 8 2 0 9 Huawei 6 6 6 0 6 Network 40 19 8 0 42 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 33 3 0 3 3 42 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 309:59:09 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 183:13:09 Power Power Failure (Solar System failure) RAU faulty, team is on the way, ETA 06:00PM INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 132:49:09 Power Generator Failure (Engine broken) Talkpool Break down the genset , ETR to be provide by them INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 121:47:09 Power Generator Failure (Injection pump failure) Fuel injector and Priming pump issue. Spares part requested, team awaits approval. More update will be share once available. INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 115:31:09 Power Generator failure (Water Pump Issue) 13K Yanmar water pump spare not available in DG WH, New update to be shared once available INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 102:32:09 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 100:22:09 Power Generator Failure (Engine broken) Genset has been approved, ETR to be provided. INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 93:09:09 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 81:37:09 Power Generator failure (Head Cylinder failure) Faulty head cylinder, more update will be share once available. INC409101 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/19/2020 7:07 81:24:09 Power Generator failure (Indeterminate) A rescue has been performed but the site remains down. Power team has been informed. ETA: Not yet available INC409337 HAIDO623 THOR_3 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/20/2020 1:57 62:34:09 Power Generator failure (Magnetic pickup failure) Faulty Magnetic pickup. Spare part not yet available. ETR to be provided INC409433 HDC355 SIGUERITE Centre Ericsson 2G B Talkpool 7/20/2020 3:02 61:29:09 Power Generator failure (Indeterminate) Team cannot reach due to road is blocked reported by TP Team INC409570 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/20/2020 10:06 54:25:09 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409689 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/20/2020 15:13 49:18:09 Power Generator failure (Indeterminate) Team will back on air with commercial power INC410060 HDS353 LEOGANE_MALBOU Ouest Ericsson 2G+3G A Talkpool 7/21/2020 8:54 31:37:09 Power Power Failure (Indeterminate) Team is working on site. INC410131 HDS302 MACARY Sud-Est Ericsson 2G C Talkpool 7/21/2020 12:02 28:29:09 Power Power Failure (Indeterminate) AC Alternator faulty, Follow up is ongoing, ETA 05:00PM INC410253 HDO337 DROUILLARD Ouest Ericsson 2G C Talkpool 7/21/2020 14:18 26:13:09 Power Generator failure (Indeterminate) After refueling site remain down, Power team has been requested, ETA: 4:20PM INC410298 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/21/2020 16:23 24:08:09 Power Generator failure (Indeterminate) Fire in AC ALT more troubleshooting is expected. Still now the ETA cannot be provided INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 23:21:09 Transmission Transmission (RAU failure) RAU faulty need to be replaced. Spare pare not available yet. INC410379 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/21/2020 19:25 21:06:09 RBS RBS Fault (Indeterminate) Team cannot reach the site due lack of fuel, in the region, follow up is ongoing INC410453 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 7/21/2020 19:26 21:05:09 Power Generator failure (Indeterminate) NPU3B faulty, NPU3B spare needed. Spare not yet Available. INC410453 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 7/21/2020 19:26 21:05:09 Dependent Affected by the power issue at the main site Affected by HDC284 INC410366 HDC236 MEDE Centre Ericsson 2G C Talkpool 7/21/2020 19:34 20:57:09 Power Generator failure (Indeterminate) Faulty radiator. Spare pare requested. ETR : 7:10PM INC410464 HDO320 POINTE_A_RAQUETTES Ouest Ericsson 2G D Talkpool 7/21/2020 20:32 19:59:09 Power Power Failure (Indeterminate) Island site , no boat available at night , team has been dispatched ETA expired, waiting for update from team INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/21/2020 21:12 19:19:09 Fuel Generator failure (Fuel issue) Fuel team is aware 07/22/2020 09:00PM. No visibility online with this site. Talkpool hybrid team have to visit this site INC410506 HDS021 ST CYR Sud-Est Ericsson 2G+3G A O&M FUEL 7/21/2020 23:19 17:12:09 Fuel Generator failure (Fuel issue) Fuel team is aware 07/22/2020 10:20PM. New ASCOT reported down at 11/12%. Talkpool hybrid team need to rectify this site INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C O&M FUEL 7/22/2020 4:21 12:10:09 Fuel Generator failure (Fuel issue) Fuel team is aware 07/22/2020 07:55PM. Site Has to be investigated by Security and Talkpool according to fuel team INC410548 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/22/2020 6:41 9:50:09 Power Power Failure (Indeterminate) Spare magnetic pickup not yet available, follow up is ongoing. INC410675 HDN331 MORNE BAMBOU Nord-Ouest Ericsson 2G D Talkpool 7/22/2020 9:06 7:25:09 Dependent Affected by the power issue at the main site Affected by HDN184 INC410675 HDN184 MORNE LUBLANC Nord-Ouest Ericsson 2G D Talkpool 7/22/2020 10:14 6:17:09 Power Power Failure (Indeterminate) Team is working on site INC410819 HDN288 PHAETON_TIMILI Nord-Est Ericsson 2G D Talkpool 7/22/2020 10:50 5:41:09 Power Generator failure (Indeterminate) Team is working on site INC410695 HAIDO549 LIZON_22 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 11:02 5:29:09 Power Generator failure (Indeterminate) The site is suspected out of fuel. Awaiting for confirmation INC410826 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 13:06 3:25:09 Power Generator failure (Indeterminate) Team requested 40mn more to arrive on the site. ETA: 05h10 PM INC410724 HAIGA149 PELIGRIN Grande-Anse ZTE 2G+3G C Talkpool 7/22/2020 13:20 3:11:09 Power Power Failure (Indeterminate) Radiator is suspected faulty, trouble shooting is ongoing by the power team. INC410835 HDN121 AUBERT Nord-Ouest Ericsson 2G D Talkpool 7/22/2020 13:42 2:49:09 Power Generator failure (Indeterminate) Team is informed, ETA: 4:20PM INC410734 HDO406 MACASSIN_TCHAROI Nippes Ericsson 2G B Talkpool 7/22/2020 14:17 2:14:09 Power Power Failure (Indeterminate) Team is informed, ETA to be provided. INC410748 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G C Talkpool 7/22/2020 14:50 1:41:09 Power Power Failure (Indeterminate) Team is informed, ETA to be provided. INC410756 HAIGA127 NACHET Grande-Anse ZTE 2G D Talkpool 7/22/2020 15:03 1:28:09 Power Power Failure (Indeterminate) Team is informed, ETA to be provided. INC410756 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 7/22/2020 15:03 1:28:09 Dependent Affected by the power issue at the main site Affected by HGA127 INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 15:08 1:23:09 Power Generator failure (Indeterminate) Due to unsafe area, the intervention cannot be performed at this time. Feedback expected from team INC410876 HAIDS112 GABION Sud ZTE 2G+3G A Talkpool 7/22/2020 15:45 0:46:09 Power Power Failure (Indeterminate) Team is informed, ETA to be provided. INC410764 HAIDO526 CHEAU D'EAU Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/22/2020 15:54 0:37:09 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C 20-Jul-20 Security_Access Team cannot reach the site due road blocked. More update will be share once available. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 22 16:23:45 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 22 Jul 2020 22:23:45 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network for 06:00 PM. Message-ID: Hello All, Please receive below the report for partially down sites in the network for 06:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 952:56:45 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 826:59:45 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 132:16:45 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting sector A in 1800 band. Spare part needed INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 129:20:45 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC408544 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/17/2020 22:26 115:56:45 RBS RBS Fault (RUS failure) RUS01B3 faulty , spare needed for replacement INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 108:20:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC410337 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 108:20:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 56:55:45 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 48:02:45 RBS RBS Fault (RUS failure) Faulty RUS01B3. spare need to be replaced. ETR to be provided. INC410341 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/21/2020 16:38 25:44:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC410411 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/21/2020 16:42 25:40:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC410366 HDC231 NARANG Centre Ericsson 2G D Talkpool 7/21/2020 18:54 23:28:45 Power Affected by the power issue at the main site Affected by HDC236 INC410484 HDO399 Moliere Ouest Ericsson 2G D Talkpool 7/21/2020 23:11 19:11:45 RBS RBS Fault (Indeterminate) Team cannot reach the site due lack of fuel, in the region, follow up is ongoing INC410490 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/21/2020 23:34 18:48:45 RBS RBS Fault (RUS failure) RUS01B3 Faulty , need to be replace, follow up is ongoing INC410643 HDC334 BAS-SELP?TRE Centre Ericsson 2G B Talkpool 7/22/2020 8:20 10:02:45 Power Power Failure (Solar System failure) Solar system failed . Site will be back on air when the batteries get charged with solar energy INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/22/2020 9:40 8:42:45 Power Power Failure (Solar System failure) Solar system failed /Will be restored with sunrise INC410816 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/22/2020 12:18 6:04:45 Power Generator failure (Indeterminate) TP reported freeze plug and water pump leak on site, more update will be share ASAP. INC410862 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 7/22/2020 14:54 3:28:45 Dependent Affected by the power issue at the main site Affected by HDN121 INC410884 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 7/22/2020 16:00 2:22:45 Power Generator failure (Indeterminate) Sector will back on air with commercial power INC410492 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/22/2020 16:18 2:04:45 Power Power Failure (Solar System failure) Solar system failed . Site will be back on air when the batteries get charged with solar energy INC410060 HDS353 LEOGANE_MALBOU Ouest Ericsson 2G+3G A Talkpool 7/22/2020 16:28 1:54:45 RBS RBS Fault (Indeterminate) site remains down after power team intervention, TX team requested, ETA to be provided. INC410786 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/22/2020 17:00 1:22:45 RBS RBS Fault (Indeterminate) Team is informed, ETA to be provided. INC410442 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/22/2020 17:25 0:57:45 Power Power Failure (Solar System failure) Solar system failed . Site will be back on air when the batteries get charged with solar energy Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 22 16:40:14 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 22 Jul 2020 22:40:14 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for 06:00 PM. Message-ID: Dear All, There are no site reported RUNNING ON BATTERY in the Network for 06:00 PM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC410911 HAIDO169 L'UNION_MATERIAUX Port-au-Prince Huawei A Talkpool 7/22/2020 17:32 1:07:47 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Still not yet available Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 22 17:34:46 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 22 Jul 2020 23:34:46 +0000 Subject: [Rantt] NOC SITES REPORT updated for this July 22nd, 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this July 22nd, 2020 till 7:00 PM > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 312:49:55 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 186:03:55 Power Power Failure (Solar System failure) RAU faulty, site remains down after power team intervention, TX team requested, ETA to be provided. INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 135:39:55 Power Generator Failure (Engine broken) Talkpool Break down the genset , ETR to be provide by them INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 124:37:55 Power Generator Failure (Injection pump failure) Fuel injector and Priming pump issue. Spares part requested, team awaits approval. More update will be share once available. INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 118:21:55 Power Generator failure (Water Pump Issue) 13K Yanmar water pump spare not available in DG WH, New update to be shared once available INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 105:22:55 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 103:12:55 Power Generator Failure (Engine broken) Genset has been approved, ETR to be provided. INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 95:59:55 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 84:27:55 Power Generator failure (Head Cylinder failure) Faulty head cylinder, more update will be share once available. INC409101 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/19/2020 7:07 84:14:55 Power Generator failure (Indeterminate) A rescue has been performed but the site remains down. Power team has been informed but cannot reach it due to heavy rain. ETA: Not yet available INC409337 HAIDO623 THOR_3 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/20/2020 1:57 65:24:55 Power Generator failure (Magnetic pickup failure) Faulty Magnetic pickup. Spare part not yet available. ETR to be provided INC409433 HDC355 SIGUERITE Centre Ericsson 2G B Talkpool 7/20/2020 3:02 64:19:55 Power Generator failure (Indeterminate) Team cannot reach due to road is blocked reported by TP Team INC409689 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/20/2020 15:13 52:08:55 Power Generator failure (Indeterminate) Team will back on air with commercial power INC410131 HDS302 MACARY Sud-Est Ericsson 2G C Talkpool 7/21/2020 12:02 31:19:55 Power Power Failure (Indeterminate) AC Alternator faulty, Team is on the way to pick up the spare, Waiting for a new update. INC410253 HDO337 DROUILLARD Ouest Ericsson 2G C Talkpool 7/21/2020 14:18 29:03:55 Power Generator failure (Indeterminate) After refueling site remain down, Power team has been requested, ETA: 4:20PM INC410298 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/21/2020 16:23 26:58:55 Power Generator failure (Indeterminate) Fire in AC ALT more troubleshooting is expected. Still now the ETA cannot be provided INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 26:11:55 Transmission Transmission (RAU failure) RAU faulty need to be replaced. Spare pare not available yet. INC410453 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 7/21/2020 19:26 23:55:55 Power Generator failure (Indeterminate) NPU3B faulty, NPU3B spare needed. Spare not yet Available. INC410453 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 7/21/2020 19:26 23:55:55 Dependent Affected by the power issue at the main site Affected by HDC284 INC410366 HDC236 MEDE Centre Ericsson 2G C Talkpool 7/21/2020 19:34 23:47:55 Power Generator failure (Indeterminate) Faulty radiator. Spare pare requested. ETR : 7:20PM INC410464 HDO320 POINTE_A_RAQUETTES Ouest Ericsson 2G D Talkpool 7/21/2020 20:32 22:49:55 Power Power Failure (Indeterminate) Island site , no boat available at night , team has been dispatched ETA expired, waiting for update from team INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/21/2020 21:12 22:09:55 Fuel Generator failure (Fuel issue) Fuel team is aware 07/22/2020 09:00PM. No visibility online with this site. Talkpool hybrid team have to visit this site INC410506 HDS021 ST CYR Sud-Est Ericsson 2G+3G A Talkpool 7/21/2020 23:19 20:02:55 Power Power Failure (Indeterminate) Site remains down after refueling, power team requested, ETA7:30PM INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C O&M FUEL 7/22/2020 4:21 15:00:55 Fuel Generator failure (Fuel issue) Fuel team is aware 07/22/2020 07:55PM. Site Has to be investigated by Security and Talkpool according to fuel team INC410548 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/22/2020 6:41 12:40:55 Power Power Failure (Indeterminate) Spare magnetic pickup not yet available, follow up is ongoing. INC410695 HAIDO549 LIZON_22 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 11:02 8:19:55 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/22/2020 at 04h36 PM. Feedback is expected from them INC410826 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 13:06 6:15:55 Power Generator failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is still ongoing with concerned team INC410734 HDO406 MACASSIN_TCHAROI Nippes Ericsson 2G B Talkpool 7/22/2020 14:17 5:04:55 Power Power Failure (Indeterminate) Team is on site INC410748 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G C Talkpool 7/22/2020 14:50 4:31:55 Power Power Failure (Indeterminate) Team is informed, Trouble shooting is ongoing. INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D O&M FUEL 7/22/2020 14:51 4:30:55 Dependent Affected by Fuel issue at the main site Affected by HAIGA134 INC410756 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 7/22/2020 15:03 4:18:55 Dependent Affected by the power issue at the main site Affected by HGA127 INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 15:08 4:13:55 Power Generator failure (Indeterminate) Due to unsafe area, the intervention cannot be performed at this time. Feedback expected from team INC410744 HDS358 BAUDARY Sud-Est Ericsson 2G D Talkpool 7/22/2020 16:02 3:19:55 Power Power Failure (Indeterminate) Team is informed, ETA:7:30PM INC410884 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/22/2020 16:27 2:54:55 Power Generator failure (Indeterminate) Team will back on air with commercial power INC410777 HDN286 LAPILA_PIGNON Nord Ericsson 2G D Talkpool 7/22/2020 16:38 2:43:55 Power Generator failure (Indeterminate) Faulty radiator. Spare pare requested. ETR : 7:30PM INC410780 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 7/22/2020 16:42 2:39:55 Power Generator failure (Indeterminate) Team is informed, ETA: 7:50PM INC410781 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 7/22/2020 16:46 2:35:55 Power Generator failure (Indeterminate) Team is informed, ETA: 8:10PM INC410890 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Talkpool 7/22/2020 16:50 2:31:55 Power Generator failure (Indeterminate) Team is working on site INC410890 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 7/22/2020 16:50 2:31:55 Dependent Affected by the power issue at the main site Affected by HDC261 INC410029 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/22/2020 16:50 2:31:55 Power Power Failure (Solar System failure) Solar system failed . Site will be back on air when the batteries get charged with solar energy INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 7/22/2020 17:06 2:15:55 Power Generator failure (Indeterminate) Team can't cross to reach due to lot rain in the area, the area is very difficult, ETA is expected from TP INC410792 HDO361 FONDWA Ouest Ericsson 2G C Talkpool 7/22/2020 17:14 2:07:55 Power Power Failure (Indeterminate) Team is informed, ETA to be provided. INC410794 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/22/2020 17:17 2:04:55 Power Generator failure (Indeterminate) Low fuel level on the portable genset, Follow up is ongoing INC410793 HDC317 DESLANDES Artibonite Ericsson 2G D Talkpool 7/22/2020 17:18 2:03:55 Power Generator failure (Indeterminate) Team has been dispatched, ETA is still expected. INC410795 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 17:28 1:53:55 Power Generator failure (Indeterminate) Team is now at HDO238 for corrective. They will reach it once finished. ETA: 07h30 PM INC410795 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 7/22/2020 17:28 1:53:55 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO511 INC411007 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/22/2020 17:31 1:50:55 Power Power Failure (Indeterminate) Team is informed, ETA to be provided. INC411007 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/22/2020 17:31 1:50:55 Dependent Affected by the power issue at the main site Affected by HDS277 INC410914 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 7/22/2020 17:34 1:47:55 Power Generator failure (Indeterminate) Team has been dispatched, ETA is still expected. INC411002 HDS003 CAMATIN Sud-Est Ericsson 2G D Talkpool 7/22/2020 17:34 1:47:55 Power Power Failure (Indeterminate) Team is informed, ETA to be provided. INC410922 HDC225 MORNE_HERVE Artibonite Ericsson 2G D Talkpool 7/22/2020 18:02 1:19:55 Power Generator failure (Indeterminate) Team is informed, ETA: 9:25PM INC410922 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 7/22/2020 18:02 1:19:55 Dependent Affected by the power issue at the main site Affected by HDC225 INC410922 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 7/22/2020 18:02 1:19:55 Dependent Affected by the power issue at the main site Affected by HDC225 INC410922 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/22/2020 18:02 1:19:55 Dependent Affected by the power issue at the main site Affected by HDC225 INC410768 HDO244 VIVY_MICHEL_2 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/22/2020 18:05 1:16:55 Power Generator failure (Indeterminate) Team is on the site for corrective INC410768 HDO078 PUBLIN_11 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/22/2020 18:05 1:16:55 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO244 INC410768 HAIDO255 VILLAGE_SILOE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/22/2020 18:05 1:16:55 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO244 INC410768 HAIDO639 RUE SUNSHINE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 18:05 1:16:55 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO244 INC411010 HDC362 RTE_CAYAHANDE Centre Ericsson 2G D Talkpool 7/22/2020 18:06 1:15:55 Power Generator failure (Indeterminate) Team is informed, ETA to be provided INC410923 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/22/2020 18:16 1:05:55 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC410924 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G C Talkpool 7/22/2020 18:26 0:55:55 Power Power Failure (Indeterminate) Team is informed, ETA:8:40PM INC411013 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/22/2020 18:37 0:44:55 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC411015 HDC274 ESTERE Artibonite Ericsson 3G C Talkpool 7/22/2020 18:38 0:43:55 Power Generator failure (Indeterminate) Team is informed, ETA to be provided Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 953:55:55 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 827:58:55 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 133:15:55 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting sector A in 1800 band. Spare part needed INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 130:19:55 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC408544 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/17/2020 22:26 116:55:55 RBS RBS Fault (RUS failure) RUS01B3 faulty , spare needed for replacement INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 109:19:55 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC410337 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 109:19:55 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 57:54:55 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 49:01:55 RBS RBS Fault (RUS failure) Faulty RUS01B3. spare need to be replaced. ETR to be provided. INC410341 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/21/2020 16:38 26:43:55 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC410411 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/21/2020 16:42 26:39:55 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC410366 HDC231 NARANG Centre Ericsson 2G D Talkpool 7/21/2020 18:54 24:27:55 Power Affected by the power issue at the main site Affected by HDC236 INC410484 HDO399 Moliere Ouest Ericsson 2G D Talkpool 7/21/2020 23:11 20:10:55 RBS RBS Fault (Indeterminate) Team cannot reach the site due lack of fuel, in the region, follow up is ongoing INC410490 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/21/2020 23:34 19:47:55 RBS RBS Fault (RUS failure) RUS01B3 Faulty , need to be replace, follow up is ongoing INC410643 HDC334 BAS-SELP?TRE Centre Ericsson 2G B Talkpool 7/22/2020 8:20 11:01:55 Power Power Failure (Solar System failure) Solar system failed . Site will be back on air when the batteries get charged with solar energy INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/22/2020 9:40 9:41:55 Power Power Failure (Solar System failure) Solar system failed /Will be restored with sunrise INC410816 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/22/2020 12:18 7:03:55 Power Generator failure (Indeterminate) TP reported freeze plug and water pump leak on site, more update will be share ASAP. INC410862 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 7/22/2020 14:54 4:27:55 Dependent Affected by the power issue at the main site Affected by HDN121 INC410884 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 7/22/2020 16:00 3:21:55 Power Generator failure (Indeterminate) Sector will back on air with commercial power INC410492 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/22/2020 16:18 3:03:55 Power Power Failure (Solar System failure) Solar system failed . Site will be back on air when the batteries get charged with solar energy INC410060 HDS353 LEOGANE_MALBOU Ouest Ericsson 2G+3G A Talkpool 7/22/2020 16:28 2:53:55 RBS RBS Fault (Indeterminate) site remains down after power team intervention, TX team requested, ETA to be provided. INC410786 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/22/2020 17:00 2:21:55 RBS RBS Fault (Indeterminate) Team is informed, ETA to be provided. INC410442 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/22/2020 17:25 1:56:55 Power Power Failure (Solar System failure) Solar system failed . Site will be back on air when the batteries get charged with solar energy Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C 20-Jul-20 Security_Access Team cannot reach the site due road blocked. More update will be share once available. Security No ETR yet Sites Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC410352 HDC260 DESSALINES Artibonite Ericsson LTE A Talkpool 7/21/2020 17:30 7/22/2020 7:30 14:00:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) DUS found off Need to be justified DUS found off. Power reset applied on DUS INC410492 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/21/2020 22:20 7/22/2020 7:30 9:09:23 4:00:00 Not Compliant Power Power Failure (Solar System failure) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC410462 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G D Talkpool 7/22/2020 2:09 7/22/2020 7:30 5:21:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) High temp Need to be justified Belt replaced and 1gallon water coolant added INC410442 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/22/2020 6:06 7/22/2020 11:30 5:24:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure Need to be justified Site is up with the sunrise INC410442 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/22/2020 6:06 7/22/2020 11:30 5:24:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC318 Cascaded Site back in service with the main site INC410565 hdo450 KALIKO_2 Ouest Huawei 2G+3G+LTE A Talkpool 7/22/2020 8:40 7/22/2020 11:30 2:49:18 4:00:00 Compliant Power Power Failure (Indeterminate) Genset was running, breaker tripped due loose contact OK Breaker tripped due loose contact, Check all, reset breaker and restart genset INC410029 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/22/2020 6:06 7/22/2020 11:30 5:24:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure Need to be justified Site is up with the sunrise INC410544 HDN113 NAN_GRIGRI Nord-Ouest Ericsson 2G+3G A Talkpool 7/22/2020 6:18 7/22/2020 11:30 5:11:18 4:00:00 Not Compliant Power Power Failure (Indeterminate) High temp. Need to be justified Belt faulty, fan belt has been changed,1 gallons added INC410544 HDN110 HOTEL_KAF Nord-Ouest Ericsson 3G A Talkpool 7/22/2020 6:18 7/22/2020 11:30 5:11:18 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN113 Cascaded Site back in service with the main site INC410544 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B Talkpool 7/22/2020 6:18 7/22/2020 11:30 5:11:18 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN113 Cascaded Site back in service with the main site INC410544 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 3G B Talkpool 7/22/2020 6:18 7/22/2020 11:30 5:11:18 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN113 Cascaded Site back in service with the main site INC410544 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 3G A Talkpool 7/22/2020 6:18 7/22/2020 11:30 5:11:18 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN113 Cascaded Site back in service with the main site INC410544 HDN101 BOIS_DU_LAC Nord-Ouest Ericsson 3G B Talkpool 7/22/2020 6:18 7/22/2020 11:30 5:11:18 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN113 Cascaded Site back in service with the main site INC410470 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G D Talkpool 7/21/2020 22:00 7/22/2020 11:30 13:29:52 4:00:00 Not Compliant Power Generator failure (Fuel issue) Portable genset is out of fuel Need to be justified Fuel added INC410470 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 7/21/2020 22:00 7/22/2020 11:30 13:29:52 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN106 Cascaded Site back in service with the main site INC410470 HDN133 AUX_PLAINES Nord-Ouest Ericsson 2G D Talkpool 7/21/2020 22:00 7/22/2020 11:30 13:29:52 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN106 Cascaded Site back in service with the main site INC410618 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/22/2020 4:14 7/22/2020 11:30 7:15:35 4:00:00 Not Compliant Power Generator failure (Fuel issue) Portable genset is out of fuel Need to be justified Fuel added INC410656 HDC262 JEAN_DENIS Artibonite Ericsson 2G D Talkpool 7/22/2020 9:06 7/22/2020 11:30 2:24:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC410656 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 7/22/2020 9:06 7/22/2020 11:30 2:24:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC262 Cascaded Site back in service with the main site INC410656 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 7/22/2020 9:06 7/22/2020 11:30 2:24:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC262 Cascaded Site back in service with the main site INC410613 HDC310 QUATRE_VILLES Artibonite Ericsson 2G D Talkpool 7/22/2020 3:34 7/22/2020 11:30 7:55:32 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Fuel tank empty Fuel Delivery Delay A rescue did, fuel has been added INC410439 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D O&M FUEL 7/21/2020 18:30 7/22/2020 14:00 19:30:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Indeterminate Fuel Delivery Delay Team restart the genset after refueling INC410612 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/22/2020 10:30 7/22/2020 14:00 3:29:46 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC410612 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/22/2020 10:30 7/22/2020 14:00 3:29:46 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC033 Cascaded Site back in service with the main site INC410595 HDN108 DESGRANGES Nord-Ouest Ericsson 2G+3G A Talkpool 7/22/2020 10:50 7/22/2020 14:00 3:09:46 4:00:00 Compliant Power Generator failure (Indeterminate) High temp OK Fan belt has been changed. 1gal water coolant added and restart INC409666 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/22/2020 9:46 7/22/2020 14:00 4:14:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Fuel tank empty Need to be justified Site is UP with commercial power source INC410675 HDN184 MORNE LUBLANC Nord-Ouest Ericsson 2G D Talkpool 7/22/2020 10:14 7/22/2020 16:00 5:46:18 4:00:00 Not Compliant Power Generator failure (Indeterminate) High temp. Need to be justified High temp.1 gal 1/2 water added INC410675 HDN331 MORNE BAMBOU Nord-Ouest Ericsson 2G D Talkpool 7/22/2020 9:06 7/22/2020 16:00 6:54:18 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN184 Cascaded Site back in service with the main site INC410819 HDN288 PHAETON_TIMILI Nord-Est Ericsson 2G D Talkpool 7/22/2020 10:50 7/22/2020 16:00 5:09:46 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC410835 HDN121 AUBERT Nord-Ouest Ericsson 2G D Talkpool 7/22/2020 13:42 7/22/2020 16:00 2:17:46 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC410435 HAIDO155 LE_LAMBI Port-au-Prince ZTE 2G+3G C Talkpool 7/21/2020 18:32 7/22/2020 7:04 12:32:00 4:00:00 Not Compliant Power Generator failure (Battery Failure) No alarm displayed due to battery failure Need to be justified The breaker reset and the genset restarted with an external battery INC410435 HAIDO515 GRANDE_SALINE/ LE LAMBI Port-au-Prince ZTE 2G+3G C Talkpool 7/21/2020 18:32 7/22/2020 7:04 12:32:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO155 Cascaded The site is back in service once the issue solved at HDO155 INC410435 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G C Talkpool 7/21/2020 18:32 7/22/2020 7:04 12:32:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO155 Cascaded The site is back in service once the issue solved at HDO155 INC410474 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/21/2020 22:21 7/22/2020 3:05 4:44:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) No alarm displayed due to starter battery failure Need to be justified The genset restarted with an external battery INC410499 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/22/2020 1:19 7/22/2020 10:36 9:17:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure on the working genset Need to be justified 2 gallons of oil and 1 gallon of coolant added then genset restarted INC410503 HDO183 PELERIN_2 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/21/2020 22:17 7/22/2020 10:22 12:05:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature due to radiator dirty Need to be justified 1 gallon and half of coolant have been added then genset restarted INC410503 HDO475 MORNE CALVAIRE_III Port-au-Prince Huawei 2G+3G+LTE D Talkpool 7/22/2020 6:02 7/22/2020 10:22 4:20:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO183 Cascaded The site is back in service once the issue solved at HDO183 INC410566 HAIDO264 BONREPOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/22/2020 8:42 7/22/2020 11:57 3:15:00 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to water pump leakage OK 1 gallon of coolant added then genset restarted INC410458 HDO672 CHAMPS DE MARS_COW Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 7/21/2020 20:20 7/22/2020 11:12 14:52:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay 400 gallons of fuel were added INC410458 HDO644 PARAMOUNT Port-au-Prince Huawei 2G+3G+LTE C O&M Fuel 7/21/2020 19:49 7/22/2020 11:12 15:23:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDO672 Cascaded The site is back in service once the issue solved at HDO672 INC410579 HAIDO610 SANTO_25 Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 7/22/2020 9:56 7/22/2020 13:37 3:41:00 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to radiator dirty Need to be justified 1 gallon of coolant and 3/4 gal of oil have been added then genset restarted INC410276 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/21/2020 15:08 7/22/2020 16:04 24:56:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel issue then High temperature due to radiator dirty Need to be justified Fuel added then 1 gal coolant, 3/4 gal of oil added and genset restarted INC410276 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 7/21/2020 15:08 7/22/2020 16:04 24:56:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO511 Cascaded The site is back in service once the issue solved at HDO511 INC410820 HDO676 SOLINO_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/22/2020 12:22 7/22/2020 15:38 3:16:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) Main breaker tripped due to loose contact OK The contact has been well tightened then breaker reset INC410820 HAIDO263 RUE SYLVIA_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 12:22 7/22/2020 15:38 3:16:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO676 OK The site is back in service once the issue solved at HDO676 INC410831 HAIDO627 MOREAU_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/22/2020 13:20 7/22/2020 16:26 3:06:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) Main breaker burnt OK The breaker has been bypassed to get the issue solved INC410371 HDO137 DELMAS_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/21/2020 19:23 7/22/2020 16:13 20:50:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified The last feedback is expected from field team INC410676 HAIDO539 ROUTE NATIONALE#1 DAMIEN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 13:07 7/22/2020 16:27 3:20:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) No alarm displayed due to starter battery failure Need to be justified The genset restarted with an external battery INC410764 HAIDO526 CHEAU D'EAU Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/22/2020 15:54 7/22/2020 17:44 1:50:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure on the working genset OK 1 gallon of oil added then genset restarted INC409570 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/20/2020 10:06 7/22/2020 16:53 54:47:28 4:00:00 Not Compliant Power Generator failure (Indeterminate) Need to be justified OK RCA and resolution details still expected from team INC410478 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/21/2020 22:40 7/22/2020 11:30 12:50:03 4:00:00 Not Compliant Power Generator failure (Fuel issue) Fuel tank was empty Fuel Delivery Delay fuel has been added to the portable genset. INC410494 HAIDS277 NAN BOULE Sud ZTE 2G C Talkpool 7/22/2020 0:36 7/22/2020 9:40 9:04:03 4:00:00 Not Compliant Power Generator failure (Fuel issue) Fuel tank was empty Fuel Delivery Delay fuel has been added to the portable genset. INC409112 HAIGA149 PELIGRIN Grande-Anse ZTE 2G+3G C Talkpool 7/22/2020 0:59 7/22/2020 9:23 8:24:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature Need to be justified High temp, Head cylinder leak water, fixed with Epoxy. Genset restarted INC410673 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 7/22/2020 10:54 7/22/2020 14:53 3:59:07 4:00:00 Compliant Power Generator failure (Indeterminate) Need to be justified OK RCA and resolution details still expected from team INC410705 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 7/22/2020 11:18 7/22/2020 14:40 3:22:27 4:00:00 Compliant Power Generator failure (Indeterminate) Need to be justified OK RCA and resolution details still expected from team INC410705 HGA047 VALADE Nippes Ericsson 2G D Talkpool 7/22/2020 11:18 7/22/2020 14:40 3:22:27 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HGA031 Cascaded Back on air with the main site Cells Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC410629 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G C Talkpool 7/22/2020 6:00 7/22/2020 8:05 2:05:08 4:00:00 Compliant RBS RBS Fault (RRU failure) RRUS found turned OFF OK Power reset applied on RUS INC410481 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 2G B Talkpool 7/22/2020 3:00 7/22/2020 13:15 10:15:08 4:00:00 Not Compliant Power Power Failure (Indeterminate) Commercial Power switched OFF Need to be justified Commercial Power swirtched ON INC410879 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G A Talkpool 7/22/2020 16:18 7/22/2020 17:23 1:05:08 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified DXU POWER RESET INC410364 HGA021 ARNAULD Nippes Ericsson 3G D Talkpool 7/21/2020 18:35 7/22/2020 9:33 14:58:50 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified Site is up after a soft reload. INC410393 HGA027 SAINTE_BELAIRE Nippes Ericsson 2G D Talkpool 7/21/2020 20:23 7/22/2020 12:46 16:23:50 4:00:00 Not Compliant Transmission Transmission (E1 Cable issue) Lost contact on the second E1 Need to be justified Technician just fixed it INC410030 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 7/21/2020 6:14 7/22/2020 17:32 35:18:30 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Need to be justified OK RCA and resolution details still expected from team Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 22 19:01:21 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 23 Jul 2020 01:01:21 +0000 Subject: [Rantt] NOC hourly report at 08:00 PM Message-ID: Hello All, Received the NOC hourly report done at 08:00 PM Sites off air by Class Class A B C D Total Total 8 10 11 27 56 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 37 5 0 0 39 ZTE 5 5 1 0 5 Huawei 12 12 11 1 12 Network 54 22 12 1 56 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 41 3 0 2 10 56 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 314:27:25 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 187:41:25 Power Power Failure (Solar System failure) RAU faulty, site remains down after power team intervention, TX team requested, ETA to be provided. INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 137:17:25 Power Generator Failure (Engine broken) Talkpool Break down the genset , ETR to be provide by them INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 126:15:25 Power Generator Failure (Injection pump failure) Fuel injector and Priming pump issue. Spares part requested, team awaits approval. More update will be share once available. INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 119:59:25 Power Generator failure (Water Pump Issue) 13K Yanmar water pump spare not available in DG WH, New update to be shared once available INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 107:00:25 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 104:50:25 Power Generator Failure (Engine broken) Genset has been approved, ETR to be provided. INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 97:37:25 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 86:05:25 Power Generator failure (Head Cylinder failure) Faulty head cylinder, more update will be share once available. INC409101 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/19/2020 7:07 85:52:25 Power Generator failure (Indeterminate) A rescue has been performed but the site remains down. Power team has been informed but cannot reach it due to heavy rain. ETA: Not yet available INC409433 HDC355 SIGUERITE Centre Ericsson 2G B Talkpool 7/20/2020 3:02 65:57:25 Power Generator failure (Indeterminate) Team cannot reach due to road is blocked reported by TP Team INC409689 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/20/2020 15:13 53:46:25 Power Generator failure (Indeterminate) Team will back on air with commercial power INC410131 HDS302 MACARY Sud-Est Ericsson 2G C Talkpool 7/21/2020 12:02 32:57:25 Power Power Failure (Indeterminate) AC Alternator faulty, Team is on the way to pick up the spare, Waiting for a new update. INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 27:49:25 Transmission Transmission (RAU failure) RAU faulty need to be replaced. Spare pare not available yet. INC410453 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 7/21/2020 19:26 25:33:25 Power Generator failure (Indeterminate) NPU3B faulty, NPU3B spare needed. Spare not yet Available. INC410453 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 7/21/2020 19:26 25:33:25 Dependent Affected by the power issue at the main site Affected by HDC284 INC410464 HDO320 POINTE_A_RAQUETTES Ouest Ericsson 2G D Talkpool 7/21/2020 20:32 24:27:25 Power Power Failure (Indeterminate) Island site , no boat available at night , team has been dispatched ETA expired, waiting for update from team INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/21/2020 21:12 23:47:25 Fuel Generator failure (Fuel issue) Fuel team is aware 07/22/2020 09:00PM. No visibility online with this site. Talkpool hybrid team have to visit this site INC410506 HDS021 ST CYR Sud-Est Ericsson 2G+3G A Talkpool 7/21/2020 23:19 21:40:25 Power Power Failure (Indeterminate) Team is on site INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C O&M FUEL 7/22/2020 4:21 16:38:25 Fuel Generator failure (Fuel issue) Fuel team is aware 07/22/2020 07:55PM. Site Has to be investigated by Security and Talkpool according to fuel team INC410548 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/22/2020 6:41 14:18:25 Power Power Failure (Indeterminate) Spare magnetic pickup not yet available, follow up is ongoing. INC410695 HAIDO549 LIZON_22 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 11:02 9:57:25 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/22/2020 at 04h36 PM. Feedback is expected from them INC410826 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 13:06 7:53:25 Power Generator failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is still ongoing with concerned team INC410734 HDO406 MACASSIN_TCHAROI Nippes Ericsson 2G B Talkpool 7/22/2020 14:17 6:42:25 Power Power Failure (Indeterminate) Team is on site INC410748 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G C Talkpool 7/22/2020 14:50 6:09:25 Power Power Failure (Indeterminate) TP cannot provide any update for the site INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D O&M FUEL 7/22/2020 14:51 6:08:25 Dependent Affected by Fuel issue at the main site Affected by HAIGA134 INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 15:08 5:51:25 Power Generator failure (Indeterminate) Due to unsafe area, the intervention cannot be performed at this time. Feedback expected from team INC410777 HDN286 LAPILA_PIGNON Nord Ericsson 2G D Talkpool 7/22/2020 16:38 4:21:25 Power Generator failure (Indeterminate) Faulty radiator. Spare pare requested. ETR to be provided INC410781 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 7/22/2020 16:46 4:13:25 Power Generator failure (Indeterminate) ETA expired, No Feedback from TP Team INC410890 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Talkpool 7/22/2020 16:50 4:09:25 Power Generator failure (Indeterminate) Team is working on site INC410890 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 7/22/2020 16:50 4:09:25 Dependent Affected by the power issue at the main site Affected by HDC261 INC410029 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/22/2020 16:50 4:09:25 Power Power Failure (Solar System failure) Solar system failed . Site will be back on air when the batteries get charged with solar energy INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 7/22/2020 17:06 3:53:25 Power Generator failure (Indeterminate) Team can't cross to reach due to lot rain in the area, the area is very difficult, ETA is expected from TP INC410792 HDO361 FONDWA Ouest Ericsson 2G C Talkpool 7/22/2020 17:14 3:45:25 Power Power Failure (Indeterminate) Team will to the site once they done working at HDS003 INC410794 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/22/2020 17:17 3:42:25 Power Generator failure (Indeterminate) Low fuel level on the portable genset, Follow up is ongoing INC410793 HDC317 DESLANDES Artibonite Ericsson 2G D Talkpool 7/22/2020 17:18 3:41:25 Power Generator failure (Indeterminate) Team has been dispatched, ETA is still expected. INC410795 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 17:28 3:31:25 Power Generator failure (Indeterminate) Team is working on the site. INC410795 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 7/22/2020 17:28 3:31:25 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO511 INC410914 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 7/22/2020 17:34 3:25:25 Power Generator failure (Indeterminate) Team has been dispatched, ETA is still expected. INC411002 HDS003 CAMATIN Sud-Est Ericsson 2G D Talkpool 7/22/2020 17:34 3:25:25 Power Power Failure (Indeterminate) Team is informed, ETA 10:00 PM INC411002 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 7/22/2020 17:34 3:25:25 Dependent Affected by the power issue at the main site Affected by HDS003 INC410922 HDC225 MORNE_HERVE Artibonite Ericsson 2G D Talkpool 7/22/2020 18:02 2:57:25 Power Generator failure (Indeterminate) Team is informed, ETA: 9:25PM INC410922 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 7/22/2020 18:02 2:57:25 Dependent Affected by the power issue at the main site Affected by HDC225 INC410922 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 7/22/2020 18:02 2:57:25 Dependent Affected by the power issue at the main site Affected by HDC225 INC410922 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/22/2020 18:02 2:57:25 Dependent Affected by the power issue at the main site Affected by HDC225 INC411018 HAIDO255 VILLAGE_SILOE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 18:05 2:54:25 Power Generator failure (Indeterminate) Team is waiting for access. INC411018 HDO078 PUBLIN_11 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/22/2020 18:05 2:54:25 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO255 INC411018 HAIDO639 RUE SUNSHINE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 18:05 2:54:25 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO255 INC411029 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G C Talkpool 7/22/2020 18:18 2:41:25 Power Power Failure (Indeterminate) Team has been informed , ETA not yet available INC411013 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/22/2020 18:37 2:22:25 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site due unsafe area. ETA: 7:00 AM INC411015 HDC274 ESTERE Artibonite Ericsson 3G C Talkpool 7/22/2020 18:38 2:21:25 Power Generator failure (Indeterminate) Team is on site working INC410936 HAIDO638 DEBROSSE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/22/2020 19:52 1:07:25 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC410939 HDN117 RUE_DU_QUAI Nord-Ouest Ericsson 2G D Talkpool 7/22/2020 20:06 0:53:25 Power Generator failure (Indeterminate) Team has been dispatched, ETA is still expected. INC410744 HDS358 BAUDARY Sud-Est Ericsson 2G D Talkpool 7/22/2020 20:14 0:45:25 Power Power Failure (Indeterminate) Team has been informed , ETA not yet available INC411033 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 7/22/2020 20:30 0:29:25 Power Generator failure (Indeterminate) Team has been dispatched, ETA is still expected. INC410943 HDO230 HAUT_DELMAS_31 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/22/2020 20:32 0:27:25 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C 20-Jul-20 Security_Access Team cannot reach the site due road blocked. More update will be share once available. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 22 19:26:05 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 23 Jul 2020 01:26:05 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 955:59:07 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 830:02:07 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 135:19:07 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting sector A in 1800 band. Spare part needed INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 132:23:07 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC408544 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/17/2020 22:26 118:59:07 RBS RBS Fault (RUS failure) RUS01B3 faulty , spare needed for replacement INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 111:23:07 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC410337 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 111:23:07 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 59:58:07 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 51:05:07 RBS RBS Fault (RUS failure) Faulty RUS01B3. spare need to be replaced. ETR to be provided. INC410411 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/21/2020 16:42 28:43:07 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC410484 HDO399 Moliere Ouest Ericsson 2G D Talkpool 7/21/2020 23:11 22:14:07 RBS RBS Fault (Indeterminate) Team cannot reach the site due lack of fuel, in the regon, follow up is ongoing INC410490 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/21/2020 23:34 21:51:07 RBS RBS Fault (RUS failure) RUS01B3 Faulty , need to be replace, follow up is ongoing INC410643 HDC334 BAS-SELP?TRE Centre Ericsson 2G B Talkpool 7/22/2020 8:20 13:05:07 Power Power Failure (Solar System failure) Solar system failed . Site will be back on air when the batteries get charged with solar energy INC410816 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/22/2020 12:18 9:07:07 Power Generator failure (Indeterminate) TP reported freeze plug and water pump leak on site, more update will be share ASAP. INC410862 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 7/22/2020 14:54 6:31:07 Dependent Affected by the power issue at the main site Affected by HDN121 INC410492 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/22/2020 16:18 5:07:07 Power Power Failure (Solar System failure) Solar system failed . Site will be back on air when the batteries get charged with solar energy INC410060 HDS353 LEOGANE_MALBOU Ouest Ericsson 2G+3G A Talkpool 7/22/2020 16:28 4:57:07 RBS RBS Fault (Indeterminate) Tx team cannot reach the site due to lack of fuel INC410882 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 7/22/2020 16:46 4:39:07 Power Power Failure (Indeterminate) TP cannot provide any update INC410029 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/22/2020 16:50 4:35:07 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC411015 HDc274 ESTERE Artibonite Ericsson 2G C Talkpool 7/22/2020 18:38 2:47:07 Transmission Transmission (Indeterminate) No power issue found , TX Team is already informed . ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 22 20:40:44 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 23 Jul 2020 02:40:44 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM In-Reply-To: References: Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 6 8 12 25 51 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 31 6 0 0 33 ZTE 5 5 1 0 5 Huawei 13 13 11 1 13 Network 49 24 12 1 51 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 32 7 0 7 5 51 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 316:04:41 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 189:18:41 Power Power Failure (Solar System failure) RAU faulty, site remains down after power team intervention, TX team requested, ETA to be provided. INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 138:54:41 Power Generator Failure (Engine broken) Talkpool Break down the genset , ETR to be provide by them INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 127:52:41 Power Generator Failure (Injection pump failure) Fuel injector and Priming pump issue. Spares part requested, team awaits approval. More update will be share once available. INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 121:36:41 Power Generator failure (Water Pump Issue) 13K Yanmar water pump spare not available in DG WH, ETA :10 AM INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 108:37:41 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 106:27:41 Power Generator Failure (Engine broken) Genset has been approved, ETR to be provided. INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 99:14:41 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 87:42:41 Power Generator failure (Head Cylinder failure) Faulty head cylinder, more update will be share once available. INC409101 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/19/2020 7:07 87:29:41 Power Generator failure (Indeterminate) A rescue has been performed but the site remains down. Power team has been informed but cannot reach it due to heavy rain. ETA: Not yet available INC409433 HDC355 SIGUERITE Centre Ericsson 2G B Talkpool 7/20/2020 3:02 67:34:41 Power Generator failure (Indeterminate) Team cannot reach due to road is blocked reported by TP Team INC409689 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/20/2020 15:13 55:23:41 Power Generator failure (Indeterminate) Team will back on air with commercial power INC410131 HDS302 MACARY Sud-Est Ericsson 2G C Talkpool 7/21/2020 12:02 34:34:41 Power Power Failure (Indeterminate) AC Alternator collected, to be replaced on 7/23/2020 INC410341 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/21/2020 16:38 29:58:41 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 29:26:41 Transmission Transmission (RAU failure) RAU faulty need to be replaced. Spare pare not available yet. INC410453 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 7/21/2020 19:26 27:10:41 Power Generator failure (Indeterminate) NPU3B faulty, NPU3B spare needed. Spare not yet Available. INC410453 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 7/21/2020 19:26 27:10:41 Dependent Affected by the power issue at the main site Affected by HDC284 INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/21/2020 21:12 25:24:41 Fuel Generator failure (Fuel issue) Fuel team is aware 07/22/2020 09:00PM. No visibility online with this site. Talkpool hybrid team have to visit this site INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C O&M FUEL 7/22/2020 4:21 18:15:41 Fuel Generator failure (Fuel issue) Fuel team is aware 07/22/2020 07:55PM. Site Has to be investigated by Security and Talkpool according to fuel team INC410548 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/22/2020 6:41 15:55:41 Power Power Failure (Indeterminate) Spare magnetic pickup not yet available, follow up is ongoing. INC410695 HAIDO549 LIZON_22 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 11:02 11:34:41 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/22/2020 at 04h36 PM. Feedback is expected from them INC410826 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 13:06 9:30:41 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/22/2020 at 010h08 PM. Feedback is expected from them INC410734 HDO406 MACASSIN_TCHAROI Nippes Ericsson 2G B O&M FUEL 7/22/2020 14:17 8:19:41 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/22/2020 10:15 , ETR to be provided by them INC410858 HAIDO402 LAFITEAU Artibonite Huawei 2G+3G D Talkpool 7/22/2020 14:49 7:47:41 Power Generator failure (Indeterminate) Team is reminded INC410748 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G C Talkpool 7/22/2020 14:50 7:46:41 RBS RBS Fault (Indeterminate) No power issue found , TX team is requested ETA is awaiting INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D O&M FUEL 7/22/2020 14:51 7:45:41 Dependent Affected by Fuel issue at the main site Affected by HAIGA134 INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 15:08 7:28:41 Power Generator failure (Indeterminate) Due to unsafe area, the intervention cannot be performed at this time. Feedback expected from team INC410781 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 7/22/2020 16:46 5:50:41 Power Generator failure (Indeterminate) ETA expired, No Feedback from TP Team INC410890 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Talkpool 7/22/2020 16:50 5:46:41 Transmission Transmission (Indeterminate) No power issue found , TX Team is already informed . ETA to be provided INC410890 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 7/22/2020 16:50 5:46:41 Dependent Affected by the power issue at the main site Affected by HDC261 INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 7/22/2020 17:06 5:30:41 Power Generator failure (Indeterminate) Team can't cross to reach due to lot rain in the area, the area is very difficult, ETA is expected from TP INC410792 HDO361 FONDWA Ouest Ericsson 2G C Talkpool 7/22/2020 17:14 5:22:41 Power Power Failure (Indeterminate) Team will to the site once they done working at HDS003 INC410794 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/22/2020 17:17 5:19:41 Fuel Generator failure (Fuel issue) Low fuel level on the portable genset, Follow up is ongoing INC410442 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/22/2020 17:25 5:11:41 Power Power Failure (Solar System failure) Solar system failed . Site will be back on air when the batteries get charged with solar energy INC410795 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 17:28 5:08:41 Power Generator failure (Indeterminate) Team is working on the site. INC410795 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 7/22/2020 17:28 5:08:41 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO511 INC411002 HDS003 CAMATIN Sud-Est Ericsson 2G D Talkpool 7/22/2020 17:34 5:02:41 Power Power Failure (Indeterminate) Team is informed, ETA 10:00 PM INC411002 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 7/22/2020 17:34 5:02:41 Dependent Affected by the power issue at the main site Affected by HDS003 INC410914 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 7/22/2020 17:34 5:02:41 Transmission Transmission (Indeterminate) No power issue found , TX Team is already informed . ETA to be provided INC411029 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 4:18:41 Power Power Failure (Indeterminate) Team cannot reach the site due to heavy rain , waiting for next feedback INC411013 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/22/2020 18:37 3:59:41 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site due unsafe area. ETA: 7:00 AM INC411015 HDC274 ESTERE Artibonite Ericsson 3G C Talkpool 7/22/2020 18:38 3:58:41 Transmission Transmission (Indeterminate) No power issue found , TX Team is already informed . ETA to be provided INC410932 HDO380 BAUDARY Sud-Est Ericsson 2G+3G D O&M FUEL 7/22/2020 19:28 3:08:41 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/22/2020 10:08 , ETR to be provided by them INC410936 HAIDO638 DEBROSSE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/22/2020 19:52 2:44:41 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site due unsafe area. ETA: 6:30 AM INC411027 HDO421 GROS MAPOU Ouest Ericsson 2G C Talkpool 7/22/2020 20:10 2:26:41 Power Power Failure (Indeterminate) Team has been informed , ETA not yet available INC410744 HDS358 BAUDARY Sud-Est Ericsson 2G D Talkpool 7/22/2020 20:14 2:22:41 Power Generator Failure (Head Cylinder faulty) Head cylinder water leak , waiting for ETR INC411033 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 7/22/2020 20:30 2:06:41 Power Generator failure (Indeterminate) Team is reminded . ETA is still expected. INC410943 HDO230 HAUT_DELMAS_31 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/22/2020 20:32 2:04:41 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 11:30 PM INC410949 HAIDC022 ROY_CANNOT Centre Huawei 2G+3G+LTE D Talkpool 7/22/2020 20:55 1:41:41 Power Generator failure (Indeterminate) Team has been dispatched, ETA :11 h30 PM INC410958 HAIDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE D Talkpool 7/22/2020 21:31 1:05:41 Power Generator failure (Indeterminate) Team has been dispatched, ETA is still expected. INC410962 HAIDO330 GRAND_GODET_COW Artibonite Huawei 2G+3G+LTE D Talkpool 7/22/2020 21:37 0:59:41 Transmission Transmission (Indeterminate) Site is bounced , TX Team is already dispatched . ETA to be provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C 20-Jul-20 Security_Access Team cannot reach the site due road blocked. More update will be share once available. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 22 22:28:57 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 23 Jul 2020 04:28:57 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 9 11 16 23 59 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 35 9 0 0 40 ZTE 6 6 2 0 6 Huawei 13 13 11 1 13 Network 54 28 13 1 59 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 32 8 0 8 11 59 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 317:55:44 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 191:09:44 Power Power Failure (Solar System failure) RAU faulty, site remains down after power team intervention, TX team requested, ETA to be provided. INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 140:45:44 Power Generator Failure (Engine broken) Talkpool Break down the genset , ETR to be provide by them INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 129:43:44 Power Generator Failure (Injection pump failure) Fuel injector and Priming pump issue. Spares part requested, team awaits approval. More update will be share once available. INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 123:27:44 Power Generator failure (Water Pump Issue) 13K Yanmar water pump spare not available in DG WH, ETA :10 AM INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 110:28:44 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 108:18:44 Power Generator Failure (Engine broken) Genset has been approved, ETR to be provided. INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 101:05:44 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 89:33:44 Power Generator failure (Head Cylinder failure) Faulty head cylinder, more update will be share once available. INC409101 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/19/2020 7:07 89:20:44 Power Generator failure (Indeterminate) A rescue has been performed but the site remains down. Power team has been informed but cannot reach it due to heavy rain. ETA: Not yet available INC409433 HDC355 SIGUERITE Centre Ericsson 2G B Talkpool 7/20/2020 3:02 69:25:44 Power Generator failure (Indeterminate) Team cannot reach due to road is blocked reported by TP Team INC410131 HDS302 MACARY Sud-Est Ericsson 2G C Talkpool 7/21/2020 12:02 36:25:44 Power Power Failure (Indeterminate) AC Alternator collected, to be replaced on 7/23/2020 INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 31:17:44 Transmission Transmission (RAU failure) RAU faulty need to be replaced. Spare pare not available yet. INC410453 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 7/21/2020 19:26 29:01:44 Power Generator failure (Indeterminate) NPU3B faulty, NPU3B spare needed. Spare not yet Available. INC410453 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 7/21/2020 19:26 29:01:44 Dependent Affected by the power issue at the main site Affected by HDC284 INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/21/2020 21:12 27:15:44 Fuel Generator failure (Fuel issue) Fuel team is aware 07/22/2020 09:00PM. No visibility online with this site. Talkpool hybrid team have to visit this site INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C O&M FUEL 7/22/2020 4:21 20:06:44 Fuel Generator failure (Fuel issue) Fuel team is aware 07/22/2020 07:55PM. Site Has to be investigated by Security and Talkpool according to fuel team INC410548 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/22/2020 6:41 17:46:44 Power Power Failure (Indeterminate) Spare magnetic pickup not yet available, follow up is ongoing. INC410695 HAIDO549 LIZON_22 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 11:02 13:25:44 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/22/2020 at 04h36 PM. Feedback is expected from them INC410826 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 13:06 11:21:44 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/22/2020 at 010h08 PM. Feedback is expected from them INC410734 HDO406 MACASSIN_TCHAROI Nippes Ericsson 2G B O&M FUEL 7/22/2020 14:17 10:10:44 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/22/2020 10:15 , ETR to be provided by them INC410858 HAIDO402 LAFITEAU Ouest Huawei 2G+3G B Talkpool 7/22/2020 14:49 9:38:44 Transmission Transmission (Indeterminate) No power issue found , TX Team cannot reach the site at night due to unsafe area. ETA:7 AM INC410748 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G C Talkpool 7/22/2020 14:50 9:37:44 RBS RBS Fault (Indeterminate) No power issue found , TX team is requested ETA is awaiting INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D O&M FUEL 7/22/2020 14:51 9:36:44 Dependent Affected by Fuel issue at the main site Affected by HAIGA134 INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 15:08 9:19:44 Power Generator failure (Indeterminate) Due to unsafe area, the intervention cannot be performed at this time. Feedback expected from team INC410492 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/22/2020 16:18 8:09:44 Power Power Failure (Solar System failure) Solar system failed . Site will be back on air when the batteries get charged with solar energy INC410781 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 7/22/2020 16:46 7:41:44 Power Generator failure (Indeterminate) Team is on site working INC410890 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Talkpool 7/22/2020 16:50 7:37:44 Transmission Transmission (Indeterminate) No power issue found ,. Due to Red Zone , Team will reach the site at 8 AM INC410890 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 7/22/2020 16:50 7:37:44 Dependent Affected by the Transmission issue at the main site Affected by HDC261 INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 7/22/2020 17:06 7:21:44 Power Generator failure (Indeterminate) Team can't cross to reach due to lot rain in the area, the area is very difficult, ETA is expected from TP INC410792 HDO361 FONDWA Ouest Ericsson 2G C Talkpool 7/22/2020 17:14 7:13:44 RBS RBS Fault (Indeterminate) Tx team requested , waiting for update from them INC410794 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/22/2020 17:17 7:10:44 Fuel Generator failure (Fuel issue) Low fuel level on the portable genset, Follow up is ongoing INC410795 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 17:28 6:59:44 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site. INC410795 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 7/22/2020 17:28 6:59:44 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO511 INC410914 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 7/22/2020 17:34 6:53:44 Power Generator failure (Indeterminate) No TX issue found ,Power Team is already informed . ETA to be provided INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/22/2020 18:17 6:10:44 Power Power Failure (Solar System failure) Solar system failed /Will be restored with sunrise INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 6:09:44 Power Power Failure (Indeterminate) Team cannot reach the site due to heavy rain , waiting for next feedback INC411013 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/22/2020 18:37 5:50:44 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site due unsafe area. ETA: 7:00 AM INC411015 HDC274 ESTERE Artibonite Ericsson 3G C Talkpool 7/22/2020 18:38 5:49:44 Transmission Transmission (Indeterminate) No power issue found ,. Due to Red Zone , Team will reach the site at 8 AM INC410932 HDO380 BAUDARY Sud-Est Ericsson 2G+3G D O&M FUEL 7/22/2020 19:28 4:59:44 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/22/2020 10:08 , ETR to be provided by them INC410936 HAIDO638 DEBROSSE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/22/2020 19:52 4:35:44 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site due unsafe area. ETA: 6:30 AM INC411027 HDO421 GROS MAPOU Ouest Ericsson 2G C Talkpool 7/22/2020 20:10 4:17:44 Power Power Failure (Indeterminate) Island site , team will be able to reach on 7/23/2020 8:30 AM INC410744 HDS358 BAUDARY Sud-Est Ericsson 2G D Talkpool 7/22/2020 20:14 4:13:44 Power Generator Failure (Head Cylinder faulty) Head cylinder water leak , waiting for ETR INC411028 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/22/2020 20:16 4:11:44 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site due unsafe area. ETA: 7:30 AM INC411033 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 7/22/2020 20:30 3:57:44 Power Generator failure (Indeterminate) Team cannot reach on the site due to the river is swollen after rain.ETA 6:30 AM INC410943 HDO230 HAUT_DELMAS_31 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/22/2020 20:32 3:55:44 Power Generator failure (Indeterminate) Team is waiting for the access. INC410958 HAIDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B Talkpool 7/22/2020 21:31 2:56:44 Fuel Generator failure (Fuel issue) TP team reported that Site is out of fuel . INC410962 HAIDO330 GRAND_GODET_COW Ouest Huawei 2G+3G+LTE D Talkpool 7/22/2020 21:37 2:50:44 Transmission Transmission (Indeterminate) Site is bounced , TX Team is already dispatched . ETA :1h10 AM INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/22/2020 22:14 2:13:44 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site due unsafe area. ETA: 6:30 AM INC411044 HDS278 KAY FEJIS Sud Ericsson 2G C Talkpool 7/22/2020 22:22 2:05:44 Power Power Failure (Indeterminate) Unsafe area , no access at night ,waiting for next feedback INC411044 HDS197 MADAME LOUIS Sud Ericsson 2G C Talkpool 7/22/2020 22:22 2:05:44 Dependent Affected by the power issue at the main site Affected by HDS278 INC410816 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/22/2020 22:41 1:46:44 Power Generator failure (Indeterminate) TP reported freeze plug and water pump leak on site, more update will be share ASAP. INC410816 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 7/22/2020 22:41 1:46:44 Dependent Affected by the power issue at the main site Affected by HDO321 INC410816 HDO454 ROCHE_BLANCHE Ouest Ericsson 2G D Talkpool 7/22/2020 22:41 1:46:44 Dependent Affected by the power issue at the main site Affected by HDO321 INC410974 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 7/22/2020 22:58 1:29:44 Power Generator failure (Indeterminate) Talkpool refuses to go the site due to unsafe area. ETA:7 AM INC410974 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/22/2020 22:58 1:29:44 Dependent Affected by the power issue at the main site Affected by HDN167 INC410974 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/22/2020 22:58 1:29:44 Dependent Affected by the power issue at the main site Affected by HDN167 INC410974 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Talkpool 7/22/2020 22:58 1:29:44 Dependent Affected by the power issue at the main site Affected by HDN167 INC410974 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/22/2020 22:58 1:29:44 Dependent Affected by the power issue at the main site Affected by HDN167 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C 20-Jul-20 Security_Access Team cannot reach the site due road blocked. More update will be share once available. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 22 22:45:31 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 23 Jul 2020 04:45:31 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 959:18:25 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 833:21:25 Power RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 138:38:25 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting sector A in 1800 band. Spare part needed INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 135:42:25 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC408544 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/17/2020 22:26 122:18:25 RBS RBS Fault (RUS failure) RUS01B3 faulty , spare needed for replacement INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 114:42:25 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC410337 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 114:42:25 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 63:17:25 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 54:24:25 RBS RBS Fault (RUS failure) Faulty RUS01B3.spare need to be replaced. ETR to be provided. INC410341 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/21/2020 16:38 32:06:25 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC410411 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/21/2020 16:42 32:02:25 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC410484 HDO399 Moliere Ouest Ericsson 2G D Talkpool 7/21/2020 23:11 25:33:25 RBS RBS Fault (Indeterminate) Team cannot reach the site due lack of fuel, in the region, follow up is ongoing INC410490 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/21/2020 23:34 25:10:25 RBS RBS Fault (RUS failure) RUS01B3 Faulty , need to be replace, follow up is ongoing INC410643 HDC334 BAS-SELP?TRE Centre Ericsson 2G B Talkpool 7/22/2020 8:20 16:24:25 Power Power Failure (Solar System failure) Solar system failed . Site will be back on air when the batteries get charged with solar energy INC410862 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 7/22/2020 14:54 9:50:25 Dependent Affected by the power issue at the main site Affected by HDN121 INC410060 HDS353 LEOGANE_MALBOU Ouest Ericsson 2G+3G A Talkpool 7/22/2020 16:28 8:16:25 RBS RBS Fault (Indeterminate) TX team cannot reach the site due to lack of fuel INC411042 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 7/22/2020 16:46 7:58:25 RBS RBS Fault (Indeterminate) RUS01B3 Faulty , need to be replace. INC410978 HDC333 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/22/2020 17:24 7:20:25 RBS RBS Fault (Indeterminate) Team is already informed . ETA to be provided INC410442 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/22/2020 17:25 7:19:25 Power Power Failure (Solar System failure) Solar system failed . Site will be back on air when the batteries get charged with solar energy INC411002 HDS003 CAMATIN Sud-Est Ericsson 2G D Talkpool 7/22/2020 22:34 2:10:25 RBS RBS Fault (Rectifier failure) Rectifier faulty , spare need Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 22 22:46:10 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 23 Jul 2020 04:46:10 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 12:00 AM. In-Reply-To: References: Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 12:00 AM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC410947 HAIDO620 MONTAGNE_DES_OLIVIERS Port-au-Prince ZTE B Talkpool 7/22/2020 20:50 3:54:25 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site due unsafe area. ETA: 6:30 AM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 22 23:27:39 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 23 Jul 2020 05:27:39 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM Sites off air by Class Class A B C D Total Total 9 13 17 23 62 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 35 10 0 0 41 ZTE 7 7 3 0 7 Huawei 15 15 13 1 15 Network 57 32 16 1 63 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 35 8 0 9 11 63 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 318:54:22 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 192:08:22 Power Power Failure (Solar System failure) RAU faulty, site remains down after power team intervention, TX team requested, ETA to be provided. INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 141:44:22 Power Generator Failure (Engine broken) Talkpool Break down the genset , ETR to be provide by them INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 130:42:22 Power Generator Failure (Injection pump failure) Fuel injector and Priming pump issue. Spares part requested, team awaits approval. More update will be share once available. INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 124:26:22 Power Generator failure (Water Pump Issue) 13K Yanmar water pump spare not available in DG WH, ETA :10 AM INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 111:27:22 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 109:17:22 Power Generator Failure (Engine broken) Genset has been approved, ETR to be provided. INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 102:04:22 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 90:32:22 Power Generator failure (Head Cylinder failure) Faulty head cylinder, more update will be share once available. INC409101 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/19/2020 7:07 90:19:22 Power Generator failure (Indeterminate) A rescue has been performed but the site remains down. Power team has been informed but cannot reach it due to heavy rain. ETA: Not yet available INC409433 HDC355 SIGUERITE Centre Ericsson 2G B Talkpool 7/20/2020 3:02 70:24:22 Power Generator failure (Indeterminate) Team cannot reach due to road is blocked reported by TP Team INC410131 HDS302 MACARY Sud-Est Ericsson 2G C Talkpool 7/21/2020 12:02 37:24:22 Power Power Failure (Indeterminate) AC Alternator collected, to be replaced on 7/23/2020 INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 32:16:22 Transmission Transmission (RAU failure) RAU faulty need to be replaced. Spare pare not available yet. INC410453 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 7/21/2020 19:26 30:00:22 Power Generator failure (Indeterminate) NPU3B faulty, NPU3B spare needed. Spare not yet Available. INC410453 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 7/21/2020 19:26 30:00:22 Dependent Affected by the power issue at the main site Affected by HDC284 INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/21/2020 21:12 28:14:22 Fuel Generator failure (Fuel issue) Fuel team is aware 07/22/2020 09:00PM. No visibility online with this site. Talkpool hybrid team have to visit this site INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C O&M FUEL 7/22/2020 4:21 21:05:22 Fuel Generator failure (Fuel issue) Fuel team is aware 07/22/2020 07:55PM. Site Has to be investigated by Security and Talkpool according to fuel team INC410548 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/22/2020 6:41 18:45:22 Power Power Failure (Indeterminate) Spare magnetic pickup not yet available, follow up is ongoing. INC410695 HAIDO549 LIZON_22 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 11:02 14:24:22 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/22/2020 at 04h36 PM. Feedback is expected from them INC410826 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 13:06 12:20:22 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/22/2020 at 010h08 PM. Feedback is expected from them INC410734 HDO406 MACASSIN_TCHAROI Nippes Ericsson 2G B O&M FUEL 7/22/2020 14:17 11:09:22 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/22/2020 10:15 , ETR to be provided by them INC410858 HAIDO402 LAFITEAU Ouest Huawei 2G+3G B Talkpool 7/22/2020 14:49 10:37:22 Transmission Transmission (Indeterminate) No power issue found , TX Team cannot reach the site at night due to unsafe area. ETA:7 AM INC410748 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G C Talkpool 7/22/2020 14:50 10:36:22 RBS RBS Fault (Indeterminate) No power issue found , TX team is requested ETA is awaiting INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D O&M FUEL 7/22/2020 14:51 10:35:22 Dependent Affected by Fuel issue at the main site Affected by HAIGA134 INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 15:08 10:18:22 Power Generator failure (Indeterminate) Due to unsafe area, the intervention cannot be performed at this time. Feedback expected from team INC410492 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/22/2020 16:18 9:08:22 Power Power Failure (Solar System failure) Solar system failed . Site will be back on air when the batteries get charged with solar energy INC410781 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 7/22/2020 16:46 8:40:22 Power Generator failure (Indeterminate) Team is on site working INC410890 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Talkpool 7/22/2020 16:50 8:36:22 Transmission Transmission (Indeterminate) No power issue found ,. Due to Red Zone , Team will reach the site at 8 AM INC410890 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 7/22/2020 16:50 8:36:22 Dependent Affected by the Transmission issue at the main site Affected by HDC261 INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 7/22/2020 17:06 8:20:22 Power Generator failure (Indeterminate) Team can't cross to reach due to lot rain in the area, the area is very difficult, ETA is expected from TP INC410792 HDO361 FONDWA Ouest Ericsson 2G C Talkpool 7/22/2020 17:14 8:12:22 RBS RBS Fault (Indeterminate) Tx team requested , ETA 6:45 AM INC410794 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/22/2020 17:17 8:09:22 Fuel Generator failure (Fuel issue) Low fuel level on the portable genset, Follow up is ongoing INC410795 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 17:28 7:58:22 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site. INC410795 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 7/22/2020 17:28 7:58:22 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO511 INC410914 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 7/22/2020 17:34 7:52:22 Power Generator failure (Indeterminate) No TX issue found ,Power Team is already informed . ETA to be provided INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/22/2020 18:17 7:09:22 Power Power Failure (Solar System failure) Solar system failed /Will be restored with sunrise INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 7:08:22 Power Power Failure (Indeterminate) Team cannot reach the site due to heavy rain and river on flood , waiting for next feedback INC411013 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/22/2020 18:37 6:49:22 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site due unsafe area. ETA: 7:00 AM INC411015 HDC274 ESTERE Artibonite Ericsson 3G C Talkpool 7/22/2020 18:38 6:48:22 Transmission Transmission (Indeterminate) No power issue found ,. Due to Red Zone , Team will reach the site at 8 AM INC410932 HDO380 BAUDARY Sud-Est Ericsson 2G+3G D O&M FUEL 7/22/2020 19:28 5:58:22 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/22/2020 10:08 , ETR to be provided by them INC410936 HAIDO638 DEBROSSE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/22/2020 19:52 5:34:22 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site due unsafe area. ETA: 6:30 AM INC411027 HDO421 GROS MAPOU Ouest Ericsson 2G C Talkpool 7/22/2020 20:10 5:16:22 Power Power Failure (Indeterminate) Island site , team will be able to reach on 7/23/2020 8:30 AM INC410744 HDS358 BAUDARY Sud-Est Ericsson 2G D Talkpool 7/22/2020 20:14 5:12:22 Power Generator Failure (Head Cylinder faulty) Head cylinder water leak , waiting for ETR INC411028 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/22/2020 20:16 5:10:22 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site due unsafe area. ETA: 7:30 AM INC411033 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 7/22/2020 20:30 4:56:22 Power Generator failure (Indeterminate) Team cannot reach on the site due to the river is swollen after rain.ETA 6:30 AM INC410943 HDO230 HAUT_DELMAS_31 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/22/2020 20:32 4:54:22 Power Generator failure (Indeterminate) Team still waiting for the access. INC410947 HAIDO620 MONTAGNE_DES_OLIVIERS Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/22/2020 20:50 4:36:22 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site due unsafe area. ETA: 6:30 AM INC410958 HAIDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B Talkpool 7/22/2020 21:31 3:55:22 Fuel Generator failure (Fuel issue) TP team reported that Site is out of fuel . INC410962 HAIDO330 GRAND_GODET_COW Ouest Huawei 2G+3G+LTE D Talkpool 7/22/2020 21:37 3:49:22 Transmission Transmission (Indeterminate) Site is bounced , TX Team is already dispatched . ETA :1h10 AM INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/22/2020 22:14 3:12:22 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site due unsafe area. ETA: 6:30 AM INC411044 HDS278 KAY FEJIS Sud Ericsson 2G C Talkpool 7/22/2020 22:22 3:04:22 Power Power Failure (Indeterminate) Unsafe area , no access at night ,waiting for next feedback INC411044 HDS197 MADAME LOUIS Sud Ericsson 2G C Talkpool 7/22/2020 22:22 3:04:22 Dependent Affected by the power issue at the main site Affected by HDS278 INC410816 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/22/2020 22:41 2:45:22 Power Generator failure (Indeterminate) TP reported freeze plug and water pump leak on site, more update will be share ASAP. INC410816 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 7/22/2020 22:41 2:45:22 Dependent Affected by the power issue at the main site Affected by HDO321 INC410816 HDO454 ROCHE_BLANCHE Ouest Ericsson 2G D Talkpool 7/22/2020 22:41 2:45:22 Dependent Affected by the power issue at the main site Affected by HDO321 INC410974 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 7/22/2020 22:58 2:28:22 Power Generator failure (Indeterminate) Talpool refuses to go the site due to unsafe area. ETA:7 AM INC410974 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/22/2020 22:58 2:28:22 Dependent Affected by the power issue at the main site Affected by HDN167 INC410974 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/22/2020 22:58 2:28:22 Dependent Affected by the power issue at the main site Affected by HDN167 INC410974 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Talkpool 7/22/2020 22:58 2:28:22 Dependent Affected by the power issue at the main site Affected by HDN167 INC410974 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/22/2020 22:58 2:28:22 Dependent Affected by the power issue at the main site Affected by HDN167 INC411055 HGA013 PT_TROU_NIPPES Nippes Ericsson 3G C Talkpool 7/22/2020 23:52 1:34:22 RBS RBS Fault (Indeterminate) Team is informed , ETA not yet available INC411052 HAIDO509 TABARRE_59 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 23:53 1:33:22 Power Generator failure (Indeterminate) Team is waiting for the access. INC411057 HDO264 BONREPOS Port-au-Prince Huawei 2G+3G+LTE #N/A Talkpool 7/23/2020 0:31 0:55:22 Power Generator failure (Indeterminate) Team has been informed and follow up is ongoing. ETA not provided yet Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C 20-Jul-20 Security_Access Team cannot reach the site due road blocked. More update will be share once available. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 23 01:41:59 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 23 Jul 2020 07:41:59 +0000 Subject: [Rantt] NOC hourly report at 03:00 AM Message-ID: Hello All, Received the NOC hourly report done at 03:00 AM Sites off air by Class Class A B C D Total Total 9 13 19 24 65 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 38 10 0 0 43 ZTE 7 7 3 0 7 Huawei 15 15 13 0 15 Network 60 32 16 0 65 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 36 8 0 9 12 65 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 321:08:09 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 194:22:09 Power Power Failure (Solar System failure) RAU faulty, site remains down after power team intervention, TX team requested, ETA to be provided. INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 143:58:09 Power Generator Failure (Engine broken) Talkpool Break down the genset , ETR to be provide by them INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 132:56:09 Power Generator Failure (Injection pump failure) Fuel injector and Priming pump issue. Spares part requested, team awaits approval. More update will be share once available. INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 126:40:09 Power Generator failure (Water Pump Issue) 13K Yanmar water pump spare not available in DG WH, ETA :10 AM INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 113:41:09 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 111:31:09 Power Generator Failure (Engine broken) Genset has been approved, ETR to be provided. INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 104:18:09 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 92:46:09 Power Generator failure (Head Cylinder failure) Faulty head cylinder, more update will be share once available. INC409101 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/19/2020 7:07 92:33:09 Power Generator failure (Indeterminate) A rescue has been performed but the site remains down. Power team has been informed but cannot reach it due to heavy rain. ETA: Not yet available INC409433 HDC355 SIGUERITE Centre Ericsson 2G B Talkpool 7/20/2020 3:02 72:38:09 Power Generator failure (Indeterminate) Team cannot reach due to road is blocked reported by TP Team INC410131 HDS302 MACARY Sud-Est Ericsson 2G C Talkpool 7/21/2020 12:02 39:38:09 Power Power Failure (Indeterminate) AC Alternator collected, to be replaced on 7/23/2020 INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 34:30:09 Transmission Transmission (RAU failure) RAU faulty need to be replaced. Spare pare not available yet. INC410453 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 7/21/2020 19:26 32:14:09 Transmission Transmission (NPU Failure) NPU3B faulty, NPU3B spare needed. Spare not yet Available. INC410453 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 7/21/2020 19:26 32:14:09 Dependent Affected by the power issue at the main site Affected by HDC284 INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/21/2020 21:12 30:28:09 Fuel Generator failure (Fuel issue) Fuel team is aware 07/22/2020 09:00PM. No visibility online with this site. Talkpool hybrid team have to visit this site INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C O&M FUEL 7/22/2020 4:21 23:19:09 Fuel Generator failure (Fuel issue) Fuel team is aware 07/22/2020 07:55PM. Site Has to be investigated by Security and Talkpool according to fuel team INC410548 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/22/2020 6:41 20:59:09 Power Power Failure (Indeterminate) Spare magnetic pickup not yet available, follow up is ongoing. INC410695 HAIDO549 LIZON_22 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 11:02 16:38:09 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/22/2020 at 04h36 PM. Feedback is expected from them INC410826 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 13:06 14:34:09 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/22/2020 at 010h08 PM. Feedback is expected from them INC410734 HDO406 MACASSIN_TCHAROI Nippes Ericsson 2G B O&M FUEL 7/22/2020 14:17 13:23:09 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/22/2020 10:15 , ETR to be provided by them INC410858 HAIDO402 LAFITEAU Ouest Huawei 2G+3G B Talkpool 7/22/2020 14:49 12:51:09 Transmission Transmission (Indeterminate) No power issue found , TX Team cannot reach the site at night due to unsafe area. ETA:7 AM INC410748 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G C Talkpool 7/22/2020 14:50 12:50:09 RBS RBS Fault (Indeterminate) No power issue found , TX team is requested ETA is awaiting INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D O&M FUEL 7/22/2020 14:51 12:49:09 Dependent Affected by Fuel issue at the main site Affected by HAIGA134 INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 15:08 12:32:09 Power Generator failure (Indeterminate) Due to unsafe area, the intervention cannot be performed at this time. Feedback expected from team INC410492 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/22/2020 16:18 11:22:09 Power Power Failure (Solar System failure) Solar system failed . Site will be back on air when the batteries get charged with solar energy INC410781 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 7/22/2020 16:46 10:54:09 Power Generator failure (Indeterminate) Team is on site working INC410890 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Talkpool 7/22/2020 16:50 10:50:09 Transmission Transmission (Indeterminate) No power issue found ,. Due to Red Zone , Team will reach the site at 8 AM INC410890 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 7/22/2020 16:50 10:50:09 Dependent Affected by the Transmission issue at the main site Affected by HDC261 INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 7/22/2020 17:06 10:34:09 Power Generator failure (Indeterminate) Team can't cross to reach due to lot rain in the area, the area is very difficult, ETA is expected from TP INC410792 HDO361 FONDWA Ouest Ericsson 2G C Talkpool 7/22/2020 17:14 10:26:09 RBS RBS Fault (Indeterminate) TX team requested , ETA 6:45 AM INC410794 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/22/2020 17:17 10:23:09 Fuel Generator failure (Fuel issue) Low fuel level on the portable genset, Follow up is ongoing INC410795 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 17:28 10:12:09 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site. INC410795 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 7/22/2020 17:28 10:12:09 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO511 INC410914 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 7/22/2020 17:34 10:06:09 Power Generator failure (Indeterminate) No TX issue found ,Power Team is already informed . ETA to be provided INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/22/2020 18:17 9:23:09 Power Power Failure (Solar System failure) Solar system failed /Will be restored with sunrise INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 9:22:09 Power Power Failure (Indeterminate) Team cannot reach the site due to heavy rain and river on flood , waiting for next feedback INC411013 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/22/2020 18:37 9:03:09 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site due unsafe area. ETA: 7:00 AM INC411015 HDC274 ESTERE Artibonite Ericsson 3G C Talkpool 7/22/2020 18:38 9:02:09 Transmission Transmission (Indeterminate) No power issue found, Due to Red Zone , Team will reach the site at 8 AM INC410932 HDO380 BAUDARY Sud-Est Ericsson 2G+3G D O&M FUEL 7/22/2020 19:28 8:12:09 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/22/2020 10:08 , ETR to be provided by them INC410936 HAIDO638 DEBROSSE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/22/2020 19:52 7:48:09 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site due unsafe area. ETA: 6:30 AM INC411027 HDO421 GROS MAPOU Ouest Ericsson 2G C Talkpool 7/22/2020 20:10 7:30:09 Power Power Failure (Indeterminate) Island site , team will be able to reach on 7/23/2020 8:30 AM INC410744 HDS358 BAUDARY Sud-Est Ericsson 2G D Talkpool 7/22/2020 20:14 7:26:09 Power Generator Failure (Head Cylinder faulty) Head cylinder water leak , waiting for ETR INC411028 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/22/2020 20:16 7:24:09 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site due unsafe area. ETA: 7:30 AM INC411033 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 7/22/2020 20:30 7:10:09 Power Generator failure (Indeterminate) Team cannot reach on the site due to the river is swollen after rain. ETA 6:30 AM INC410947 HAIDO620 MONTAGNE_DES_OLIVIERS Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/22/2020 20:50 6:50:09 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site due unsafe area. ETA: 6:30 AM INC410958 HAIDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B O&M FUEL 7/22/2020 21:31 6:09:09 Fuel Generator failure (Fuel issue) TP team reported that Site is out of fuel, concerned team is already informed INC410962 HAIDO330 GRAND_GODET_COW Ouest Huawei 2G+3G+LTE D Talkpool 7/22/2020 21:37 6:03:09 Transmission Transmission (Indeterminate) Site is bounced , TX Team is already dispatched . ETA :1h10 AM INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/22/2020 22:14 5:26:09 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site due unsafe area. ETA: 6:30 AM INC411044 HDS278 KAY FEJIS Sud Ericsson 2G C Talkpool 7/22/2020 22:22 5:18:09 Power Power Failure (Indeterminate) Unsafe area , no access at night ,waiting for next feedback INC411044 HDS197 MADAME LOUIS Sud Ericsson 2G C Talkpool 7/22/2020 22:22 5:18:09 Dependent Affected by the power issue at the main site Affected by HDS278 INC410816 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/22/2020 22:41 4:59:09 Power Generator failure (Indeterminate) TP reported freeze plug and water pump leak on site, more update will be share ASAP. INC410816 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 7/22/2020 22:41 4:59:09 Dependent Affected by the power issue at the main site Affected by HDO321 INC410816 HDO454 ROCHE_BLANCHE Ouest Ericsson 2G D Talkpool 7/22/2020 22:41 4:59:09 Dependent Affected by the power issue at the main site Affected by HDO321 INC410974 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 7/22/2020 22:58 4:42:09 Power Generator failure (Indeterminate) Talpool refuses to go the site due to unsafe area. ETA:7 AM INC410974 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/22/2020 22:58 4:42:09 Dependent Affected by the power issue at the main site Affected by HDN167 INC410974 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/22/2020 22:58 4:42:09 Dependent Affected by the power issue at the main site Affected by HDN167 INC410974 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Talkpool 7/22/2020 22:58 4:42:09 Dependent Affected by the power issue at the main site Affected by HDN167 INC410974 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/22/2020 22:58 4:42:09 Dependent Affected by the power issue at the main site Affected by HDN167 INC411055 HGA013 PT_TROU_NIPPES Nippes Ericsson 2G+3G C Talkpool 7/22/2020 23:52 3:48:09 Power Generator failure (Indeterminate) Team is informed , ETA 6:00 AM INC411055 HGA033 CANAL_BOUTE Nippes Ericsson 2G C Talkpool 7/22/2020 23:52 3:48:09 Dependent Affected by the power issue at the main site Affected by HGA013 INC411052 HAIDO509 TABARRE_59 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 23:53 3:47:09 Power Generator failure (Indeterminate) Team still waiting for the access. INC411057 HDO264 BONREPOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/23/2020 0:31 3:09:09 Power Generator failure (Indeterminate) Team has been informed and follow up is ongoing. ETA: 3:45 AM INC410988 HDO267 IBOLELE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/23/2020 2:20 1:20:09 Power Generator failure (Indeterminate) Team has been informed and follow up is ongoing. ETA not provided yet INC410987 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/23/2020 2:20 1:20:09 Power Generator failure (Indeterminate) Team is already dispatched . ETA to be provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C 20-Jul-20 Security_Access Team cannot reach the site due road blocked. More update will be share once available. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 23 01:49:00 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 23 Jul 2020 07:49:00 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (03:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 03:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 962:22:12 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 836:25:12 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 141:42:12 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting sector A in 1800 band. Spare part needed INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 138:46:12 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC408544 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/17/2020 22:26 125:22:12 RBS RBS Fault (RUS failure) RUS01B3 faulty , spare needed for replacement INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 117:46:12 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC410337 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 117:46:12 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 66:21:12 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 57:28:12 RBS RBS Fault (RUS failure) Faulty RUS01B3.spare need to be replaced. ETR to be provided. INC410341 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/21/2020 16:38 35:10:12 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC410411 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/21/2020 16:42 35:06:12 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC410484 HDO399 Moliere Ouest Ericsson 2G D Talkpool 7/21/2020 23:11 28:37:12 RBS RBS Fault (Indeterminate) Team cannot reach the site due lack of fuel, in the region, follow up is ongoing INC410490 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/21/2020 23:34 28:14:12 RBS RBS Fault (RUS failure) RUS01B3 Faulty , need to be replace, follow up is ongoing INC410643 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/22/2020 8:20 19:28:12 Power Power Failure (Solar System failure) Solar system failed . Site will be back on air when the batteries get charged with solar energy INC410862 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 7/22/2020 14:54 12:54:12 Dependent Affected by the power issue at the main site Affected by HDN121 INC410060 HDS353 LEOGANE_MALBOU Ouest Ericsson 2G+3G A Talkpool 7/22/2020 16:28 11:20:12 RBS RBS Fault (Indeterminate) Tx team cannot reach the site due to lack of fuel INC411042 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 7/22/2020 16:46 11:02:12 RBS RBS Fault (Indeterminate) RUS01B3 Faulty , need to be replace. INC410442 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/22/2020 17:25 10:23:12 Power Power Failure (Solar System failure) Solar system failed . Site will be back on air when the batteries get charged with solar energy INC411002 HDS003 CAMATIN Sud-Est Ericsson 2G D Talkpool 7/22/2020 22:34 5:14:12 RBS RBS Fault (Rectifier failure) Rectifier faulty , spare need INC410978 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 7/22/2020 23:24 4:24:12 RBS RBS Fault (Indeterminate) Team is already informed . ETA to be provided INC411060 HDS020 MONCHILE_2 Sud-Est Ericsson 2G A Talkpool 7/23/2020 0:37 3:11:12 RBS RBS Fault (RUS failure) RUS01B3 Faulty , Spare need to be replaced INC410982 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/23/2020 0:56 2:52:12 RBS RBS Fault (Indeterminate) Team is already informed . ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 23 01:50:12 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 23 Jul 2020 07:50:12 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 03:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 03:00 AM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC410947 HAIDO620 MONTAGNE_DES_OLIVIERS Port-au-Prince ZTE B Talkpool 7/22/2020 20:50 6:59:42 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site due unsafe area. ETA: 6:30 AM INC410983 HAIDN011 LOGE Nord ZTE C Talkpool 7/23/2020 1:08 2:41:42 Power Generator failure (Indeterminate) Talkpool is not managed the team to reach the site Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 23 02:17:39 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 23 Jul 2020 08:17:39 +0000 Subject: [Rantt] NOC hourly report at 4:00 AM Message-ID: Hello All, Received the NOC hourly report done at 4:00 AM Sites off air by Class Class A B C D Total Total 9 13 20 26 68 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 40 10 0 0 45 ZTE 8 8 3 0 8 Huawei 15 15 13 0 15 Network 63 33 16 0 68 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 39 8 0 9 12 68 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 321:44:07 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 194:58:07 Power Power Failure (Solar System failure) RAU faulty, site remains down after power team intervention, TX team requested, ETA to be provided. INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 144:34:07 Power Generator Failure (Engine broken) Talkpool Break down the genset , ETR to be provide by them INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 133:32:07 Power Generator Failure (Injection pump failure) Fuel injector and Priming pump issue. Spares part requested, team awaits approval. More update will be share once available. INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 127:16:07 Power Generator failure (Water Pump Issue) 13K Yanmar water pump spare not available in DG WH, ETA :10 AM INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 114:17:07 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 112:07:07 Power Generator Failure (Engine broken) Genset has been approved, ETR to be provided. INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 104:54:07 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 93:22:07 Power Generator failure (Head Cylinder failure) Faulty head cylinder, more update will be share once available. INC409101 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/19/2020 7:07 93:09:07 Power Generator failure (Indeterminate) A rescue has been performed but the site remains down. Power team has been informed but cannot reach it due to heavy rain. ETA: Not yet available INC409433 HDC355 SIGUERITE Centre Ericsson 2G B Talkpool 7/20/2020 3:02 73:14:07 Power Generator failure (Indeterminate) Team cannot reach due to road is blocked reported by TP Team INC410131 HDS302 MACARY Sud-Est Ericsson 2G C Talkpool 7/21/2020 12:02 40:14:07 Power Power Failure (Indeterminate) AC Alternator collected, to be replaced on 7/23/2020 INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 35:06:07 Transmission Transmission (RAU failure) RAU faulty need to be replaced. Spare pare not available yet. INC410453 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 7/21/2020 19:26 32:50:07 Transmission Transmission (NPU Failure) NPU3B faulty, NPU3B spare needed. Spare not yet Available. INC410453 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 7/21/2020 19:26 32:50:07 Dependent Affected by the power issue at the main site Affected by HDC284 INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/21/2020 21:12 31:04:07 Fuel Generator failure (Fuel issue) Fuel team is aware 07/22/2020 09:00PM. No visibility online with this site. Talkpool hybrid team have to visit this site INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C O&M FUEL 7/22/2020 4:21 23:55:07 Fuel Generator failure (Fuel issue) Fuel team is aware 07/22/2020 07:55PM. Site Has to be investigated by Security and Talkpool according to fuel team INC410548 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/22/2020 6:41 21:35:07 Power Power Failure (Indeterminate) Spare magnetic pickup not yet available, follow up is ongoing. INC410695 HAIDO549 LIZON_22 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 11:02 17:14:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/22/2020 at 04h36 PM. Feedback is expected from them INC410826 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 13:06 15:10:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/22/2020 at 010h08 PM. Feedback is expected from them INC410734 HDO406 MACASSIN_TCHAROI Nippes Ericsson 2G B O&M FUEL 7/22/2020 14:17 13:59:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/22/2020 10:15 , ETR to be provided by them INC410858 HAIDO402 LAFITEAU Ouest Huawei 2G+3G B Talkpool 7/22/2020 14:49 13:27:07 Transmission Transmission (Indeterminate) No power issue found , TX Team cannot reach the site at night due to unsafe area. ETA:7 AM INC410748 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G C Talkpool 7/22/2020 14:50 13:26:07 RBS RBS Fault (Indeterminate) No power issue found , TX team is requested ETA is awaiting INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D O&M FUEL 7/22/2020 14:51 13:25:07 Dependent Affected by Fuel issue at the main site Affected by HAIGA134 INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 15:08 13:08:07 Power Generator failure (Indeterminate) Due to unsafe area, the intervention cannot be performed at this time. Feedback expected from team INC410492 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/22/2020 16:18 11:58:07 Power Power Failure (Solar System failure) Solar system failed . Site will be back on air when the batteries get charged with solar energy INC410781 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 7/22/2020 16:46 11:30:07 Power Generator failure (Indeterminate) Team is on site working INC410890 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Talkpool 7/22/2020 16:50 11:26:07 Transmission Transmission (Indeterminate) No power issue found ,. Due to Red Zone , Team will reach the site at 8 AM INC410890 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 7/22/2020 16:50 11:26:07 Dependent Affected by the Transmission issue at the main site Affected by HDC261 INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 7/22/2020 17:06 11:10:07 Power Generator failure (Indeterminate) Team can't cross to reach due to lot rain in the area, the area is very difficult, ETA is expected from TP INC410792 HDO361 FONDWA Ouest Ericsson 2G C Talkpool 7/22/2020 17:14 11:02:07 RBS RBS Fault (Indeterminate) Tx team requested , ETA 6:45 AM INC410794 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/22/2020 17:17 10:59:07 Fuel Generator failure (Fuel issue) Low fuel level on the portable genset, .Follow up is ongoing INC410795 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 17:28 10:48:07 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site. INC410795 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 7/22/2020 17:28 10:48:07 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO511 INC410914 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 7/22/2020 17:34 10:42:07 Power Generator failure (Indeterminate) No TX issue found ,Power Team is already informed . ETA to be provided INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/22/2020 18:17 9:59:07 Power Power Failure (Solar System failure) Solar system failed /Will be restored with sunrise INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 9:58:07 Power Power Failure (Indeterminate) Team cannot reach the site due to heavy rain and river on flood , waiting for next feedback INC411013 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/22/2020 18:37 9:39:07 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site due unsafe area. ETA: 7:00 AM INC411015 HDC274 ESTERE Artibonite Ericsson 3G C Talkpool 7/22/2020 18:38 9:38:07 Transmission Transmission (Indeterminate) No power issue found ,. Due to Red Zone , Team will reach the site at 8 AM INC410932 HDO380 BAUDARY Sud-Est Ericsson 2G+3G D O&M FUEL 7/22/2020 19:28 8:48:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/22/2020 10:08 , ETR to be provided by them INC410936 HAIDO638 DEBROSSE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/22/2020 19:52 8:24:07 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site due unsafe area. ETA: 6:30 AM INC411027 HDO421 GROS MAPOU Ouest Ericsson 2G C Talkpool 7/22/2020 20:10 8:06:07 Power Power Failure (Indeterminate) Island site , team will be able to reach on 7/23/2020 8:30 AM INC410744 HDS358 BAUDARY Sud-Est Ericsson 2G D Talkpool 7/22/2020 20:14 8:02:07 Power Generator Failure (Head Cylinder faulty) Head cylinder water leak , waiting for ETR INC411028 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/22/2020 20:16 8:00:07 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site due unsafe area. ETA: 7:30 AM INC411033 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 7/22/2020 20:30 7:46:07 Power Generator failure (Indeterminate) Team cannot reach on the site due to the river is swollen after rain. ETA 6:30 AM INC410947 HAIDO620 MONTAGNE_DES_OLIVIERS Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/22/2020 20:50 7:26:07 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site due unsafe area. ETA: 6:30 AM INC410958 HAIDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 21:31 6:45:07 Fuel Generator failure (Fuel issue) Fuel Team informed since 7/23/2020 at 2:21 AM. ETR to be provided INC410962 HAIDO330 GRAND_GODET_COW Ouest Huawei 2G+3G+LTE D Talkpool 7/22/2020 21:37 6:39:07 Transmission Transmission (Indeterminate) Site is bounced , TX Team is already dispatched . ETA :1h10 AM INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/22/2020 22:14 6:02:07 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site due unsafe area. ETA: 6:30 AM INC411044 HDS278 KAY FEJIS Sud Ericsson 2G C Talkpool 7/22/2020 22:22 5:54:07 Power Power Failure (Indeterminate) Unsafe area , no access at night ,waiting for next feedback INC411044 HDS197 MADAME LOUIS Sud Ericsson 2G C Talkpool 7/22/2020 22:22 5:54:07 Dependent Affected by the power issue at the main site Affected by HDS278 INC410816 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/22/2020 22:41 5:35:07 Power Generator failure (Indeterminate) TP reported freeze plug and water pump leak on site, more update will be share ASAP. INC410816 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 7/22/2020 22:41 5:35:07 Dependent Affected by the power issue at the main site Affected by HDO321 INC410816 HDO454 ROCHE_BLANCHE Ouest Ericsson 2G D Talkpool 7/22/2020 22:41 5:35:07 Dependent Affected by the power issue at the main site Affected by HDO321 INC410974 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 7/22/2020 22:58 5:18:07 Power Generator failure (Indeterminate) Talkpool refuses to go the site due to unsafe area. ETA:7 AM INC410974 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/22/2020 22:58 5:18:07 Dependent Affected by the power issue at the main site Affected by HDN167 INC410974 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/22/2020 22:58 5:18:07 Dependent Affected by the power issue at the main site Affected by HDN167 INC410974 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Talkpool 7/22/2020 22:58 5:18:07 Dependent Affected by the power issue at the main site Affected by HDN167 INC410974 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/22/2020 22:58 5:18:07 Dependent Affected by the power issue at the main site Affected by HDN167 INC411055 HGA013 PT_TROU_NIPPES Nippes Ericsson 2G+3G C Talkpool 7/22/2020 23:52 4:24:07 Power Generator failure (Indeterminate) Team is informed , ETA 6:00 AM INC411055 HGA033 CANAL_BOUTE Nippes Ericsson 2G C Talkpool 7/22/2020 23:52 4:24:07 Dependent Affected by the power issue at the main site Affected by HGA013 INC411052 HAIDO509 TABARRE_59 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 23:53 4:23:07 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site. INC411057 HDO264 BONREPOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/23/2020 0:31 3:45:07 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site. INC410987 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/23/2020 2:20 1:56:07 Power Power Failure (Indeterminate) Site will be up once Commercial power source switched ON. INC410988 HDO267 IBOLELE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/23/2020 2:20 1:56:07 Power Generator failure (Indeterminate) No access at night due private property, reported by Talkpool team. ETA: 7:00 AM INC410990 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/23/2020 2:26 1:50:07 Power Generator failure (Indeterminate) Team is already dispatched . ETA to be provided INC410996 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 7/23/2020 3:22 0:54:07 Power Generator failure (Indeterminate) Team is already dispatched . ETA to be provided INC410997 HAIDS215 COTEAUX Sud ZTE 2G+3G C Talkpool 7/23/2020 3:39 0:37:07 Power Generator failure (Indeterminate) Team has been informed , ETA not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C 20-Jul-20 Security_Access Team cannot reach the site due road blocked. More update will be share once available. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 23 04:51:10 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 23 Jul 2020 10:51:10 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 964:46:39 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 814:58:14 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 141:10:39 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 120:15:14 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting sector A in 1800 band. Spare part needed INC408544 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/17/2020 22:26 103:55:14 RBS RBS Fault (RUS failure) RUS01B3 faulty , spare needed for replacement INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 96:19:14 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC410337 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 96:19:14 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 44:54:14 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC410341 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/21/2020 16:38 38:08:59 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 36:01:14 RBS RBS Fault (RUS failure) Faulty RUS01B3.spare need to be replaced. ETR to be provided. INC410484 HDO399 Moliere Ouest Ericsson 2G D Talkpool 7/21/2020 23:11 31:01:39 RBS RBS Fault (Indeterminate) Team cannot reach the site due lack of fuel, in the region, follow up is ongoing INC410490 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/21/2020 23:34 30:38:39 RBS RBS Fault (RUS failure) RUS01B3 Faulty , need to be replace, follow up is ongoing INC410060 HDS353 LEOGANE_MALBOU Ouest Ericsson 2G+3G A Talkpool 7/22/2020 16:28 13:44:16 RBS RBS Fault (Indeterminate) Tx team cannot reach the site due to lack of fuel INC410411 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/21/2020 16:42 13:38:42 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC411042 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 7/22/2020 16:46 13:26:06 RBS RBS Fault (Indeterminate) RUS01B3 Faulty , need to be replace. INC411002 HDS003 CAMATIN Sud-Est Ericsson 2G D Talkpool 7/22/2020 22:34 7:38:11 RBS RBS Fault (Rectifier failure) Rectifier faulty , spare need INC411060 HDS020 MONCHILE_2 Sud-Est Ericsson 2G A Talkpool 7/23/2020 0:37 5:35:11 RBS RBS Fault (RUS failure) RUS01B3 Faulty , Spare need to be replaced INC410982 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/23/2020 0:56 5:09:33 RBS RBS Fault (Indeterminate) Team is already informed . ETA:7h30 AM INC410643 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/22/2020 8:20 4:21:14 Power Power Failure (Solar System failure) Solar system failed . Site will be back on air when the batteries get charged with solar energy INC410978 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 7/22/2020 23:24 4:09:33 RBS RBS Fault (Indeterminate) Access issue (Guardian unavailable), Team is on the way .ETA :7 AM INC410862 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 7/22/2020 14:54 3:53:33 Dependent Affected by the power issue at the main site Affected by HDN121 INC411079 HDO317 TROU_CAIMAN Ouest Ericsson 2G D Talkpool 7/23/2020 5:45 1:01:59 Power Generator failure (Indeterminate) Team is already informed . ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 23 05:22:35 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 23 Jul 2020 11:22:35 +0000 Subject: [Rantt] NOC SITES REPORT updated for this July 23rd, 2020 till 7:00 AM. Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this July 23rd, 2020 till 7:00 AM. > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 324:44:18 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 197:58:18 RBS Transmission (RAU failure) RAU faulty, will be replaced today , ETA to be provided INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 147:34:18 Power Generator Failure (Engine broken) Talkpool Break down the genset , ETR to be provide by them INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 136:32:18 Power Generator Failure (Injection pump failure) Fuel injector and Priming pump issue. Spares part requested, team awaits approval. More update will be share once available. INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 130:16:18 Power Generator failure (Water Pump Issue) 13K Yanmar water pump spare not available in DG WH, ETA :10 AM INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 117:17:18 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 115:07:18 Power Generator Failure (Engine broken) Genset has been approved, ETR to be provided. INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 107:54:18 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 96:22:18 Power Generator failure (Head Cylinder failure) Faulty head cylinder, more update will be share once available. INC409101 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/19/2020 7:07 96:09:18 Power Generator failure (Indeterminate) A rescue has been performed but the site remains down. Power team has been informed but cannot reach it due to heavy rain. ETA: Not yet available INC409433 HDC355 SIGUERITE Centre Ericsson 2G B Talkpool 7/20/2020 3:02 76:14:18 Power Generator failure (Indeterminate) Team cannot reach due to road is blocked reported by TP Team INC410131 HDS302 MACARY Sud-Est Ericsson 2G C Talkpool 7/21/2020 12:02 43:14:18 Power Power Failure (Indeterminate) AC Alternator collected, to be replaced on 7/23/2020 INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 38:06:18 Transmission Transmission (RAU failure) RAU faulty need to be replaced. Spare pare not available yet. INC410453 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 7/21/2020 19:26 35:50:18 Transmission Transmission (NPU Failure) NPU3B faulty, NPU3B spare needed. Spare not yet Available. INC410453 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 7/21/2020 19:26 35:50:18 Dependent Affected by the power issue at the main site Affected by HDC284 INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/21/2020 21:12 34:04:18 Fuel Generator failure (Fuel issue) Fuel team is aware 07/22/2020 09:00PM. No visibility online with this site. Talkpool hybrid team have to visit this site INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C O&M FUEL 7/22/2020 4:21 26:55:18 Fuel Generator failure (Fuel issue) Fuel team is aware 07/22/2020 07:55PM. Site Has to be investigated by Security and Talkpool according to fuel team INC410548 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/22/2020 6:41 24:35:18 Power Power Failure (Indeterminate) Spare magnetic pickup not yet available, follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 8:34 22:42:18 Power Generator failure (Indeterminate) Access blocked by owner. Email already sent. Follow up is ongoing INC410695 HAIDO549 LIZON_22 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 11:02 20:14:18 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/22/2020 at 04h36 PM. Feedback is expected from them INC410826 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 13:06 18:10:18 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/22/2020 at 010h08 PM. Feedback is expected from them INC410734 HDO406 MACASSIN_TCHAROI Nippes Ericsson 2G B O&M FUEL 7/22/2020 14:17 16:59:18 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/22/2020 10:15 , ETR to be provided by them INC410858 HAIDO402 LAFITEAU Ouest Huawei 2G+3G B Talkpool 7/22/2020 14:49 16:27:18 Transmission Transmission (Indeterminate) No power issue found , TX Team cannot reach the site at night due to unsafe area. ETA:7 AM INC410748 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G C Talkpool 7/22/2020 14:50 16:26:18 RBS RBS Fault (Indeterminate) No power issue found , TX team is requested ETA is awaiting INC410748 HDS351 ANSE_A_PITRE Sud-Est Ericsson 3G C Talkpool 7/22/2020 14:50 16:26:18 RBS Affected by RBS issue on main site Affected by HDS352 INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D O&M FUEL 7/22/2020 14:51 16:25:18 Dependent Affected by Fuel issue at the main site Affected by HAIGA134 INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 15:08 16:08:18 Power Generator failure (Indeterminate) Due to unsafe area, the intervention cannot be performed at this time. Feedback expected from team INC410492 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/22/2020 16:18 14:58:18 Power Power Failure (Solar System failure) Solar system failed . Site will be back on air when the batteries get charged with solar energy INC410890 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Talkpool 7/22/2020 16:50 14:26:18 Transmission Transmission (Indeterminate) No power issue found ,. Due to Red Zone , Team will reach the site at 8 AM INC410890 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 7/22/2020 16:50 14:26:18 Dependent Affected by the Transmission issue at the main site Affected by HDC261 INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 7/22/2020 17:06 14:10:18 Power Generator failure (Indeterminate) Team can't cross to reach due to lot rain in the area, the area is very difficult, ETA :7 AM INC410792 HDO361 FONDWA Ouest Ericsson 2G C Talkpool 7/22/2020 17:14 14:02:18 RBS RBS Fault (Indeterminate) Tx team requested , ETA expired, waiting for next update INC410794 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/22/2020 17:17 13:59:18 Fuel Generator failure (Fuel issue) Low fuel level on the portable genset, Follow up is ongoing INC410795 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 17:28 13:48:18 Power Generator failure (Indeterminate) Team has been informed and follow up is ongoing. ETA expired, New ETA: 8:00 AM INC410795 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 7/22/2020 17:28 13:48:18 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO511 INC410914 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 7/22/2020 17:34 13:42:18 Power Generator failure (Indeterminate) No TX issue found ,Power Team refuses to to reach the site at night . ETA:7 AM INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/22/2020 18:17 12:59:18 Power Power Failure (Solar System failure) Solar system failed /Will be restored with sunrise INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 12:58:18 Power Power Failure (Indeterminate) Team cannot reach the site due to heavy rain and river on flood , waiting for next feedback INC411013 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/22/2020 18:37 12:39:18 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site due unsafe area. ETA: 7:15 AM INC411015 HDC274 ESTERE Artibonite Ericsson 3G C Talkpool 7/22/2020 18:38 12:38:18 Transmission Transmission (Indeterminate) No power issue found ,. Due to Red Zone , Team will reach the site at 8 AM INC410932 HDO380 BAUDARY Sud-Est Ericsson 2G+3G D O&M FUEL 7/22/2020 19:28 11:48:18 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/22/2020 10:08 , ETR to be provided by them INC410936 HAIDO638 DEBROSSE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/22/2020 19:52 11:24:18 Power Generator failure (Indeterminate) Team has been informed and follow up is ongoing. ETA expired, New ETA: 7:30 AM INC411027 HDO421 GROS MAPOU Ouest Ericsson 2G C Talkpool 7/22/2020 20:10 11:06:18 Power Power Failure (Indeterminate) Island site , team will be able to reach on 7/23/2020 8:30 AM INC410744 HDS358 BAUDARY Sud-Est Ericsson 2G D Talkpool 7/22/2020 20:14 11:02:18 Power Generator Failure (Head Cylinder faulty) Head cylinder water leak , waiting for ETR INC411028 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/22/2020 20:16 11:00:18 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site due unsafe area. ETA: 7:30 AM INC410947 HAIDO620 MONTAGNE_DES_OLIVIERS Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/22/2020 20:50 10:26:18 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site. INC410958 HAIDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 21:31 9:45:18 Fuel Generator failure (Fuel issue) Fuel Team informed since 7/23/2020 at 2:21 AM. ETR to be provided INC410962 HAIDO330 GRAND_GODET_COW Ouest Huawei 2G+3G+LTE D Talkpool 7/22/2020 21:37 9:39:18 Transmission Transmission (Indeterminate) Site is bounced , Talkpool is not managed the team to address the issue . INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/22/2020 22:14 9:02:18 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site. INC411044 HDS278 KAY FEJIS Sud Ericsson 2G C Talkpool 7/22/2020 22:22 8:54:18 Power Power Failure (Indeterminate) Team is waiting for access INC411044 HDS197 MADAME LOUIS Sud Ericsson 2G C Talkpool 7/22/2020 22:22 8:54:18 Dependent Affected by the power issue at the main site Affected by HDS278 INC410816 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/22/2020 22:41 8:35:18 Power Generator failure (Indeterminate) TP reported freeze plug and water pump leak on site, more update will be share ASAP. INC410974 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 7/22/2020 22:58 8:18:18 Power Generator failure (Indeterminate) Talpool refuses to go the site due to unsafe area. ETA:7 AM INC410974 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/22/2020 22:58 8:18:18 Dependent Affected by the power issue at the main site Affected by HDN167 INC410974 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/22/2020 22:58 8:18:18 Dependent Affected by the power issue at the main site Affected by HDN167 INC410974 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Talkpool 7/22/2020 22:58 8:18:18 Dependent Affected by the power issue at the main site Affected by HDN167 INC410974 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/22/2020 22:58 8:18:18 Dependent Affected by the power issue at the main site Affected by HDN167 INC411055 HGA013 PT_TROU_NIPPES Nippes Ericsson 2G+3G C Talkpool 7/22/2020 23:52 7:24:18 Power Generator failure (Indeterminate) Team is informed , ETA expired , waiting for next update INC411055 HGA033 CANAL_BOUTE Nippes Ericsson 2G C Talkpool 7/22/2020 23:52 7:24:18 Dependent Affected by the power issue at the main site Affected by HGA013 INC411052 HAIDO509 TABARRE_59 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 23:53 7:23:18 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site. INC411057 HDO264 BONREPOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/23/2020 0:31 6:45:18 Power Generator failure (Indeterminate) Team has been informed and follow up is ongoing. ETA expired, New ETA: 7:35 AM INC410988 HDO267 IBOLELE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/23/2020 2:20 4:56:18 Power Generator failure (Indeterminate) No access at night due private property, reported by Talkpool team. ETA: 7:15 AM INC410987 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/23/2020 2:20 4:56:18 Power Power Failure (Indeterminate) Site will be up once Commercial power source swithced ON. INC410990 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/23/2020 2:26 4:50:18 Power Generator failure (Indeterminate) Talkpool is not managed the team to address the issue . INC410996 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 7/23/2020 3:22 3:54:18 Power Generator failure (Indeterminate) Team is already dispatched . ETA:7 AM INC410998 HDS143 MERENCY Sud Ericsson 2G C Talkpool 7/23/2020 4:34 2:42:18 Power Generator failure (Indeterminate) Team has been informed , ETA 7:45 AM INC411101 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G C Talkpool 7/23/2020 5:06 2:10:18 Power Generator failure (Indeterminate) Team has been informed , ETA 8:00 AM INC410442 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/23/2020 6:02 1:14:18 Power Power Failure (Solar System failure) Solar system failed . Site will be back on air when the batteries get charged with solar energy INC410442 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 7/23/2020 6:02 1:14:18 Dependent Affected by the power issue at the main site Affected by HDC318 INC410029 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/23/2020 6:02 1:14:18 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC411084 HAIDO263 RUE SYLVIA_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/23/2020 6:29 0:47:18 Power Generator failure (Indeterminate) Team has been informed and follow up is ongoing. ETA not provided yet. INC410816 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 7/23/2020 6:36 0:40:18 Dependent Affected by the power issue at the main site Affected by HDO321 INC410816 HDO454 ROCHE_BLANCHE Ouest Ericsson 2G D Talkpool 7/23/2020 6:36 0:40:18 Dependent Affected by the power issue at the main site Affected by HDO321 INC410085 HDC237 FORT RESOLU Centre Ericsson 2G D Talkpool 7/23/2020 6:37 0:39:18 Power Generator failure (Indeterminate) Team is already dispatched . ETA to be provided INC411105 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 7/23/2020 6:38 0:38:18 Power Power Failure (Solar System failure) Solar system failed /Will be restored with sunrise Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 965:50:18 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 839:53:18 Power RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 145:10:18 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting sector A in 1800 band. Spare part needed INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 142:14:18 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC408544 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/17/2020 22:26 128:50:18 RBS RBS Fault (RUS failure) RUS01B3 faulty , spare needed for replacement INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 121:14:18 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC410337 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 121:14:18 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 69:49:18 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 60:56:18 RBS RBS Fault (RUS failure) Faulty RUS01B3.spare need to be replaced. ETR to be provided. INC410341 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/21/2020 16:38 38:38:18 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC410411 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/21/2020 16:42 38:34:18 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC410484 HDO399 Moliere Ouest Ericsson 2G D Talkpool 7/21/2020 23:11 32:05:18 RBS RBS Fault (Indeterminate) Team cannot reach the site due lack of fuel, in the region, follow up is ongoing INC410490 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/21/2020 23:34 31:42:18 RBS RBS Fault (RUS failure) RUS01B3 Faulty , need to be replace, follow up is ongoing INC410643 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/22/2020 8:20 22:56:18 Power Power Failure (Solar System failure) Solar system failed . Site will be back on air when the batteries get charged with solar energy INC410862 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 7/22/2020 14:54 16:22:18 Dependent Affected by the power issue at the main site Affected by HDN121 INC410060 HDS353 LEOGANE_MALBOU Ouest Ericsson 2G+3G A Talkpool 7/22/2020 16:28 14:48:18 RBS RBS Fault (Indeterminate) TX team cannot reach the site due to lack of fuel INC411042 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 7/22/2020 16:46 14:30:18 RBS RBS Fault (Indeterminate) RUS01B3 Faulty , need to be replace. INC411002 HDS003 CAMATIN Sud-Est Ericsson 2G D Talkpool 7/22/2020 22:34 8:42:18 RBS RBS Fault (Rectifier failure) Rectifier faulty , spare need INC410978 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 7/22/2020 23:24 7:52:18 RBS RBS Fault (Indeterminate) Access issue (Guardian unavailable), Team is on the way .ETA :7 AM INC411060 HDS020 MONCHILE_2 Sud-Est Ericsson 2G A Talkpool 7/23/2020 0:37 6:39:18 RBS RBS Fault (RUS failure) RUS01B3 Faulty , Spare need to be replaced INC410982 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/23/2020 0:56 6:20:18 RBS RBS Fault (Indeterminate) Team is already informed . ETA:7h30 AM INC411079 HDO317 TROU_CAIMAN Ouest Ericsson 2G D Talkpool 7/23/2020 5:45 1:31:18 Power Generator failure (Indeterminate) Team is already informed . ETA to be provided Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C 20-Jul-20 Security_Access Team cannot reach the site due road blocked. More update will be share once available. Security No ETR yet Sites Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC411007 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/22/2020 17:31 7/22/2020 20:20 2:49:00 4:00:00 Compliant Power Generator failure (Fuel issue) Portable genset was out of fuel OK fuel has been added to the portable genset. INC411007 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/22/2020 17:31 7/22/2020 20:20 2:49:00 4:00:00 Compliant Dependent Affected by Fuel issue at the main site Attached to HDS277 Cascaded Back on air with the main site INC410756 HAIGA127 NACHET Grande-Anse ZTE 2G D Talkpool 7/22/2020 15:03 7/22/2020 18:30 3:27:00 4:00:00 Compliant Power Generator failure (Battery Failure) Battery cable faulty OK Battery cable replaced and restart INC410756 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 7/22/2020 15:03 7/22/2020 18:30 3:27:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HGA127 Cascaded Back on air with the main site INC410924 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G C Talkpool 7/22/2020 18:26 7/22/2020 21:17 2:51:00 4:00:00 Compliant Power Generator failure (High temperature) Fan belt faulty OK Fan belt replaced and restart INC410464 HDO320 POINTE_A_RAQUETTES Ouest Ericsson 2G D Talkpool 7/21/2020 20:32 7/21/2020 21:12 0:40:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Oil consumption OK 1.5gal of oil added and 1\gal of coolant added INC410506 HDS021 ST CYR Sud-Est Ericsson 2G+3G A Talkpool 7/21/2020 23:19 7/22/2020 21:28 22:09:00 4:00:00 Not Compliant Dependent Generator failure (Breaker Tripped) Breaker tripped Need to be justified Team added 11gal of distilled water and 1\gal of oil added INC411002 HDS003 CAMATIN Sud-Est Ericsson 2G D Talkpool 7/22/2020 17:34 7/22/2020 22:20 4:46:00 4:00:00 Not Compliant Power Generator Failure (Under Frequency) No alarm displayed , no starter battery Need to be justified Genset restarted with another battery INC411002 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 7/22/2020 17:34 7/22/2020 22:20 4:46:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS003 Cascaded Back on air with the main site INC411037 HAIDS231 BAS_CAMP Sud ZTE 2G+3G C Talkpool 7/22/2020 20:02 7/22/2020 23:35 3:33:00 4:00:00 Compliant Power Generator Failure (Overloaded) ATS breaker tripped OK ATS breaker reset and genset restarted INC410997 HAIDS215 COTEAUX Sud ZTE 2G+3G C Talkpool 7/23/2020 3:39 7/23/2020 6:19 2:40:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site is restored but RCA and Resolutions details are not yet provided INC409337 HAIDO623 THOR_3 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/20/2020 1:57 7/22/2020 19:59 66:02:00 4:00:00 Not Compliant Power Generator failure (Magnetic pickup failure) Magnetic pick up issue Need to be justified Magnetic pick up has been replaced INC410923 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/22/2020 18:16 7/22/2020 20:31 2:15:00 4:00:00 Compliant Power Power Failure (Indeterminate) DG running, DC converter disconnected OK Team arranged, reset ZTE breaker INC410298 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/21/2020 16:23 7/22/2020 20:40 28:17:00 4:00:00 Not Compliant Power Generator Failure (Alternator Failure) Faulty DC alternator Need to be justified Team has replaced the DC alternator INC411018 HAIDO255 VILLAGE_SILOE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 18:05 7/22/2020 21:31 3:26:00 4:00:00 Compliant Power Generator failure(Emergency Stop Button Pressed ) Emergency stop button pressed Need to be justified Team reset the alarm and restart INC411018 HDO078 PUBLIN_11 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/22/2020 18:05 7/22/2020 21:31 3:26:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO255 Cascaded back in the air with the main site INC411018 HAIDO639 RUE SUNSHINE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 18:05 7/22/2020 21:31 3:26:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO255 Cascaded back in the air with the main site INC410943 HDO230 HAUT_DELMAS_31 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/22/2020 20:32 7/23/2020 1:40 5:08:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure on the genset Need to be justified One gal of oil added INC410793 HDC317 DESLANDES Artibonite Ericsson 2G D Talkpool 7/22/2020 17:18 7/22/2020 19:08 1:50:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate OK Site Back up by itself INC410777 HDN286 LAPILA_PIGNON Nord Ericsson 2G D Talkpool 7/22/2020 16:38 7/22/2020 19:08 2:30:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate OK Site Back up by itself INC410939 HDN117 RUE_DU_QUAI Nord-Ouest Ericsson 2G D Talkpool 7/22/2020 20:06 7/22/2020 22:16 2:10:00 4:00:00 Compliant Power Generator failure (High temperature) High temp due to Lack of water OK 1 Gal of coolant added INC410949 HAIDC022 ROY_CANNOT Centre Huawei 2G+3G+LTE B Talkpool 7/22/2020 20:55 7/23/2020 0:16 3:21:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Resolution details still pending from contractor INC410952 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G D Talkpool 7/22/2020 21:20 7/22/2020 23:50 2:30:00 4:00:00 Compliant Fuel Generator failure (Fuel issue) Portable genset out of fuel OK Fuel added and genset restarted INC409689 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/22/2020 15:13 7/22/2020 20:13 5:00:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) commercial power source switched OFF OK Site is UP once commercial power source switched ON. INC410922 HDC225 MORNE_HERVE Artibonite Ericsson 2G D Talkpool 7/22/2020 18:02 7/22/2020 23:22 5:20:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Resolution details still pending from contractor INC410922 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 7/22/2020 18:02 7/22/2020 23:22 5:20:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC225 OK Back up with the main site INC410922 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 7/22/2020 18:02 7/22/2020 23:22 5:20:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC225 OK Back up with the main site INC410922 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/22/2020 18:02 7/22/2020 23:22 5:20:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC225 OK Back up with the main site INC410780 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 7/22/2020 16:42 7/22/2020 19:18 2:36:00 4:00:00 Compliant Power Generator failure (High temperature) High temp due to Lack of water OK 1 Gal of coolant added INC411010 HDC362 RTE_CAYAHANDE Centre Ericsson 2G D Talkpool 7/22/2020 18:06 7/22/2020 19:06 1:00:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate OK Site Back up by itself INC410253 HDO337 DROUILLARD Ouest Ericsson 2G C Talkpool 7/21/2020 14:18 7/22/2020 20:18 30:00:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Fuel tank empty and genset failed to start OK Fuel added and genset restarted INC410366 HDC236 MEDE Centre Ericsson 2G C Talkpool 7/21/2020 19:34 7/22/2020 20:39 25:05:00 4:00:00 Not Compliant Power Generator failure (Radiator failure) Faulty Radiator OK Faulty Radiator replaced INC410884 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/22/2020 16:27 7/22/2020 20:13 3:46:00 4:00:00 Compliant Power Power Failure (Indeterminate) commercial power source switched OFF OK Site is UP once commercial power source switched ON. INC410816 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 7/22/2020 22:41 7/23/2020 4:41 6:00:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC225 OK Back up with the main site INC410816 HDO454 ROCHE_BLANCHE Ouest Ericsson 2G D Talkpool 7/22/2020 22:41 7/23/2020 4:41 6:00:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC225 OK Back up with the main site INC410781 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 7/22/2020 16:46 7/23/2020 12:50 20:04:00 4:00:00 Not Compliant Power Generator failure (Battery Failure) Starter Battery Faulty OK Genset restarted with an external battery INC411033 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 7/22/2020 20:30 7/23/2020 6:20 9:50:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate OK Soft reload performed by NOC INC410983 HAIDN011 LOGE Nord ZTE 2G+3G+LTE A Talkpool 7/23/2020 5:17 7/23/2020 6:34 1:17:00 4:00:00 Compliant Power Generator failure (Fan belt failure) Fan belt broken OK Fan belt replaced Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments HDC231 NARANG Centre Ericsson 2G D Talkpool 7/21/2020 18:54 7/22/2020 20:39 25:45:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC236 Cascaded Back up with the main site HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 7/22/2020 16:00 7/22/2020 20:13 4:13:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) commercial power source switched OFF OK Site is UP once commercial power source switched ON. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 23 06:33:03 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 23 Jul 2020 12:33:03 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM Message-ID: Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 9 13 17 27 66 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 36 10 0 0 42 ZTE 10 9 3 0 10 Huawei 14 14 13 0 14 Network 60 33 16 0 66 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 37 9 0 8 12 66 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 325:57:51 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 148:47:51 Power Generator Failure (Engine broken) Talkpool Break down the genset , ETR to be provide by them INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 137:45:51 Power Generator Failure (Injection pump failure) Fuel injector and Priming pump issue. Spares part requested, team awaits approval. More update will be share once available. INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 131:29:51 Power Generator failure (Water Pump Issue) 13K Yanmar water pump spare not available in DG WH, ETA 10:00 AM INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 118:30:51 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 116:20:51 Power Generator Failure (Engine broken) Genset has been approved, ETR to be provided. INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 109:07:51 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 97:35:51 Power Generator failure (Head Cylinder failure) Faulty head cylinder, more update will be share once available. INC409101 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/19/2020 7:07 97:22:51 Power Generator failure (Indeterminate) A rescue has been performed but the site remains down. Power team has been informed but cannot reach it due to heavy rain. ETA: Not yet available INC409433 HDC355 SIGUERITE Centre Ericsson 2G B Talkpool 7/20/2020 3:02 77:27:51 Power Generator failure (Indeterminate) Team cannot reach due to road is blocked reported by TP Team INC410131 HDS302 MACARY Sud-Est Ericsson 2G C Talkpool 7/21/2020 12:02 44:27:51 Power Power Failure (Indeterminate) AC Alternator collected, to be replaced on 7/23/2020 INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 39:19:51 Transmission Transmission (RAU failure) RAU faulty need to be replaced. Spare pare not available yet. INC410453 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 7/21/2020 19:26 37:03:51 Transmission Transmission (NPU Failure) NPU3B faulty, NPU3B spare needed. Spare not yet Available. INC410453 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 7/21/2020 19:26 37:03:51 Dependent Affected by the power issue at the main site Affected by HDC284 INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/21/2020 21:12 35:17:51 Fuel Generator failure (Fuel issue) Fuel team is aware 07/22/2020 09:00PM. No visibility online with this site. Talkpool hybrid team have to visit this site INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C O&M FUEL 7/22/2020 4:21 28:08:51 Fuel Generator failure (Fuel issue) Fuel team is aware 07/22/2020 07:55PM. Site Has to be investigated by Security and Talkpool according to fuel team INC410548 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/22/2020 6:41 25:48:51 Power Power Failure (Indeterminate) Spare magnetic pickup not yet available, follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 8:34 23:55:51 Power Generator failure (Indeterminate) Access blocked by owner. Email already sent. Follow up is ongoing INC410695 HAIDO549 LIZON_22 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 11:02 21:27:51 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/22/2020 at 04h36 PM. Feedback is expected from them INC410826 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 13:06 19:23:51 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/22/2020 at 010h08 PM. Feedback is expected from them INC410734 HDO406 MACASSIN_TCHAROI Nippes Ericsson 2G B O&M FUEL 7/22/2020 14:17 18:12:51 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/22/2020 10:15 , ETR to be provided by them INC410748 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G C Talkpool 7/22/2020 14:50 17:39:51 RBS RBS Fault (Indeterminate) No power issue found , TX team is requested ETA is awaiting INC410748 HDS351 ANSE_A_PITRE Sud-Est Ericsson 3G C Talkpool 7/22/2020 14:50 17:39:51 RBS Affected by RBS issue on main site Affected by HDS352 INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D O&M FUEL 7/22/2020 14:51 17:38:51 Dependent Affected by Fuel issue at the main site Affected by HAIGA134 INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 15:08 17:21:51 Power Generator failure (Indeterminate) Due to unsafe area, the intervention cannot be performed at this time. Feedback expected from team INC410890 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Talkpool 7/22/2020 16:50 15:39:51 Transmission Transmission (Indeterminate) No power issue found ,. Due to Red Zone , Team will reach the site at 8:20 AM INC410890 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 7/22/2020 16:50 15:39:51 Dependent Affected by the Transmission issue at the main site Affected by HDC261 INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 7/22/2020 17:06 15:23:51 Power Generator failure (Indeterminate) Team can't cross to reach due to lot rain in the area, the area is very difficult, ETA :7 AM Waiting For New ETA. INC410792 HDO361 FONDWA Ouest Ericsson 2G C Talkpool 7/22/2020 17:14 15:15:51 RBS RBS Fault (Indeterminate) TX team requested , ETA expired, new ETA 08:20AM INC410794 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/22/2020 17:17 15:12:51 Fuel Generator failure (Fuel issue) Low fuel level on the portable genset, Follow up is ongoing INC410795 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 17:28 15:01:51 Power Generator failure (Indeterminate) Team has been informed and follow up is ongoing. ETA expired. New ETA: 8:00 AM INC410795 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 7/22/2020 17:28 15:01:51 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO511 INC410914 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 7/22/2020 17:34 14:55:51 Power Generator failure (Indeterminate) No TX issue found ,Power Team refuses to to reach the site at night . ETA:7 AM is expired, Waiting For New ETA. INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/22/2020 18:17 14:12:51 Power Power Failure (Solar System failure) Solar system failed /Will be restored with sunrise INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 14:11:51 Power Power Failure (Indeterminate) Team cannot reach the site due to heavy rain and river on flood , ETA08:20AM INC411013 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/22/2020 18:37 13:52:51 Power Generator failure (Indeterminate) Team is working on another site, they will reach it once finished. New ETA: 08h45 AM INC411015 HDC274 ESTERE Artibonite Ericsson 3G C Talkpool 7/22/2020 18:38 13:51:51 Transmission Transmission (Indeterminate) No power issue found ,. Due to Red Zone , Team will reach the site at 8:15 AM INC410932 HDO380 BAUDARY Sud-Est Ericsson 2G+3G D O&M FUEL 7/22/2020 19:28 13:01:51 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/22/2020 10:08 , ETR to be provided by them INC410744 HDS358 BAUDARY Sud-Est Ericsson 2G D Talkpool 7/22/2020 20:14 12:15:51 Power Generator Failure (Head Cylinder faulty) Head cylinder water leak , waiting for ETR INC411028 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/22/2020 20:16 12:13:51 Fuel Generator failure (Fuel issue) A rescue will be performed by Talkpool team. ETA: 08h15 AM INC410947 HAIDO620 MONTAGNE_DES_OLIVIERS Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/22/2020 20:50 11:39:51 Power Generator failure (Indeterminate) Team is on the way to reach the site. ETA: 08h15 AM INC410958 HAIDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 21:31 10:58:51 Fuel Generator failure (Fuel issue) Fuel Team informed since 7/23/2020 at 2:21 AM. ETR to be provided INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/22/2020 22:14 10:15:51 Power Generator failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is ongoing with concerned team INC410816 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/22/2020 22:41 9:48:51 Power Generator failure (Indeterminate) TP reported freeze plug and water pump leak on site, more update will be share ASAP. INC410974 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 7/22/2020 22:58 9:31:51 Power Generator failure (Indeterminate) Talkpool refuses to go the site due to unsafe area. ETA:7 AM is expired, New ETA 08:20 AM. INC410974 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/22/2020 22:58 9:31:51 Dependent Affected by the power issue at the main site Affected by HDN167 INC410974 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/22/2020 22:58 9:31:51 Dependent Affected by the power issue at the main site Affected by HDN167 INC410974 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Talkpool 7/22/2020 22:58 9:31:51 Dependent Affected by the power issue at the main site Affected by HDN167 INC410974 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/22/2020 22:58 9:31:51 Dependent Affected by the power issue at the main site Affected by HDN167 INC411052 HAIDO509 TABARRE_59 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 23:53 8:36:51 Power Generator failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is ongoing with concerned team INC411057 HDO264 BONREPOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/23/2020 0:31 7:58:51 Power Generator failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is ongoing with concerned team INC410987 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/23/2020 2:20 6:09:51 Power Power Failure (Indeterminate) Site will be up once Commercial power source switched ON. INC410988 HDO267 IBOLELE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/23/2020 2:20 6:09:51 Power Generator failure (Indeterminate) No access at night due private property. Access will be granted from 08h00 AM INC410990 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/23/2020 2:26 6:03:51 Power Generator failure (Indeterminate) Talkpool is not managed the team to address the issue . INC410998 HDS143 MERENCY Sud Ericsson 2G C Talkpool 7/23/2020 4:34 3:55:51 Power Generator failure (Indeterminate) Team is informed , ETA expired , waiting for next update INC411101 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G C Talkpool 7/23/2020 5:06 3:23:51 Power Generator failure (Indeterminate) Team has been informed , ETA 8:20 AM INC410442 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/23/2020 6:02 2:27:51 Power Power Failure (Solar System failure) Solar system failed . Site will be back on air when the batteries get charged with solar energy INC410442 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/23/2020 6:02 2:27:51 Dependent Affected by the power issue at the main site Affected by HDC318 INC410029 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/23/2020 6:02 2:27:51 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC411084 HAIDO263 RUE SYLVIA_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/23/2020 6:29 2:00:51 Power Generator failure (Indeterminate) Team has been informed and follow up is ongoing. ETA: 08h40 AM INC410816 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 7/23/2020 6:36 1:53:51 Dependent Affected by the power issue at the main site Affected by HDO321 INC410816 HDO454 ROCHE_BLANCHE Ouest Ericsson 2G D Talkpool 7/23/2020 6:36 1:53:51 Dependent Affected by the power issue at the main site Affected by HDO321 INC411085 HDC237 FORT RESOLU Centre Ericsson 2G D Talkpool 7/23/2020 6:37 1:52:51 Power Generator failure (Indeterminate) Team is already dispatched . ETA 08:15 AM. INC411105 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 7/23/2020 6:38 1:51:51 Power Power Failure (Solar System failure) Solar system failed /Will be restored with sunrise INC411107 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/23/2020 7:26 1:03:51 Power Generator failure (Indeterminate) Team is informed, ETA to be provided. INC411107 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/23/2020 7:26 1:03:51 Dependent Affected by the power issue at the main site Affected by HDS277 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C 20-Jul-20 Security_Access Team cannot reach the site due road blocked. More update will be share once available. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 23 07:49:23 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 23 Jul 2020 13:49:23 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 968:22:49 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 842:25:49 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 147:42:49 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting sector A in 1800 band. Spare part needed INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 144:46:49 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC408544 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/17/2020 22:26 131:22:49 RBS RBS Fault (RUS failure) RUS01B3 faulty , spare needed for replacement INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 123:46:49 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC410337 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 123:46:49 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 72:21:49 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 63:28:49 RBS RBS Fault (RUS failure) Faulty RUS01B3.spare need to be replaced. ETR to be provided. INC410341 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/21/2020 16:38 41:10:49 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC410411 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/21/2020 16:42 41:06:49 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC410484 HDO399 Moliere Ouest Ericsson 2G D Talkpool 7/21/2020 23:11 34:37:49 RBS RBS Fault (Indeterminate) Team cannot reach the site due lack of fuel, in the region, follow up is ongoing INC410490 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/21/2020 23:34 34:14:49 RBS RBS Fault (RUS failure) RUS01B3 Faulty , need to be replace, follow up is ongoing INC410643 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/22/2020 8:20 25:28:49 Power Power Failure (Solar System failure) Solar system failed . Site will be back on air when the batteries get charged with solar energy INC410060 HDS353 LEOGANE_MALBOU Ouest Ericsson 2G+3G A Talkpool 7/22/2020 16:28 17:20:49 RBS RBS Fault (Indeterminate) Tx team cannot reach the site due to lack of fuel INC411042 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 7/22/2020 16:46 17:02:49 RBS RBS Fault (Indeterminate) RUS01B3 Faulty , need to be replace. INC410816 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/22/2020 22:41 11:07:49 Power Generator failure (Indeterminate) TP reported freeze plug and water pump leak on site, more update will be share ASAP. INC411060 HDS020 MONCHILE_2 Sud-Est Ericsson 2G #N/A Talkpool 7/23/2020 0:37 9:11:49 RBS RBS Fault (RUS failure) RUS01B3 Faulty , Spare need to be replaced INC410982 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/23/2020 0:56 8:52:49 RBS RBS Fault (Indeterminate) Tx team is working on site INC411079 HDO317 TROU_CAIMAN Ouest Ericsson 2G D Talkpool 7/23/2020 5:45 4:03:49 Power Generator failure (Indeterminate) Team is already informed . ETA:9h30 AM INC411086 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 7/23/2020 6:18 3:30:49 RBS RBS Fault (Indeterminate) Team is already dispatched . ETA to be provided INC411099 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 7/23/2020 8:30 1:18:49 RBS RBS Fault (Indeterminate) Team is already dispatched . ETA to be provided INC410492 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/23/2020 8:35 1:13:49 Power Power Failure (Solar System failure) Solar system failed . Site will be back on air when the batteries get charged with solar energy Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 23 08:14:25 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 23 Jul 2020 14:14:25 +0000 Subject: [Rantt] NOC hourly report at 10:00 AM Message-ID: Hello All, Received the NOC hourly report done at 10:00 AM Sites off air by Class Class A B C D Total Total 5 9 13 17 44 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 24 6 0 0 27 ZTE 8 7 1 0 8 Huawei 9 9 9 0 9 Network 41 22 10 0 44 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 26 8 0 7 3 44 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 327:39:06 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 150:29:06 Power Generator Failure (Engine broken) Talkpool Break down the genset , ETR to be provide by them INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 139:27:06 Power Generator Failure (Injection pump failure) Fuel injector and Priming pump issue. Spares part requested, team awaits approval. More update will be share once available. INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 133:11:06 Power Generator failure (Water Pump Issue) 13K Yanmar water pump spare not available in DG WH, ETA 10:00 AM INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 120:12:06 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 118:02:06 Power Generator Failure (Engine broken) Genset has been approved, ETR to be provided. INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 110:49:06 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 99:17:06 Power Generator failure (Head Cylinder failure) Faulty head cylinder, more update will be share once available. INC409101 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/19/2020 7:07 99:04:06 Power Generator failure (Indeterminate) A rescue has been performed but the site remains down. Power team has been informed but cannot reach it due to heavy rain. ETA: Not yet available INC409433 HDC355 SIGUERITE Centre Ericsson 2G B Talkpool 7/20/2020 3:02 79:09:06 Power Generator failure (Indeterminate) Team cannot reach due to road is blocked reported by TP Team INC410131 HDS302 MACARY Sud-Est Ericsson 2G C Talkpool 7/21/2020 12:02 46:09:06 Power Power Failure (Indeterminate) AC Alternator collected, to be replaced on 7/23/2020 INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 41:01:06 Transmission Transmission (RAU failure) RAU faulty need to be replaced. Spare pare not available yet. INC410453 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 7/21/2020 19:26 38:45:06 Transmission Transmission (NPU Failure) NPU3B faulty, NPU3B spare needed. Spare not yet Available. INC410453 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 7/21/2020 19:26 38:45:06 Dependent Affected by the power issue at the main site Affected by HDC284 INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/21/2020 21:12 36:59:06 Fuel Generator failure (Fuel issue) Fuel team is aware 07/22/2020 09:00PM. No visibility online with this site. Talkpool hybrid team have to visit this site INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C O&M FUEL 7/22/2020 4:21 29:50:06 Fuel Generator failure (Fuel issue) Fuel team is aware 07/22/2020 07:55PM. Site Has to be investigated by Security and Talkpool according to fuel team INC410548 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/22/2020 6:41 27:30:06 Power Power Failure (Indeterminate) Spare magnetic pickup not yet available, follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 8:34 25:37:06 Power Generator failure (Indeterminate) Access blocked by owner. Email already sent. Follow up is ongoing INC410695 HAIDO549 LIZON_22 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 11:02 23:09:06 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/22/2020 at 04h36 PM. Feedback is expected from them INC410826 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 13:06 21:05:06 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/22/2020 at 010h08 PM. Feedback is expected from them INC410734 HDO406 MACASSIN_TCHAROI Nippes Ericsson 2G B O&M FUEL 7/22/2020 14:17 19:54:06 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/22/2020 10:15, ETR to be provided by them INC410748 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G C Talkpool 7/22/2020 14:50 19:21:06 RBS RBS Fault (Indeterminate) No power issue found, TX team is requested ETA is awaiting INC410748 HDS351 ANSE_A_PITRE Sud-Est Ericsson 3G C Talkpool 7/22/2020 14:50 19:21:06 Transmission Affected by transmission issue at main site Affected by HDS352 INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D O&M FUEL 7/22/2020 14:51 19:20:06 Dependent Affected by Fuel issue at the main site Affected by HAIGA134 INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 15:08 19:03:06 Power Generator failure (Indeterminate) Due to unsafe area, the intervention cannot be performed at this time. Feedback expected from team INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 7/22/2020 17:06 17:05:06 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC410792 HDO361 FONDWA Ouest Ericsson 2G C Talkpool 7/22/2020 17:14 16:57:06 RBS RBS Fault (Indeterminate) Tx team requested, ETA expired, new ETA 08:20AM INC410794 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/22/2020 17:17 16:54:06 Fuel Generator failure (Fuel issue) Low fuel level on the portable genset, Follow up is ongoing INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/22/2020 18:17 15:54:06 Power Power Failure (Solar System failure) Solar system failed /Will be restored with sunrise INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 15:53:06 Power Power Failure (Indeterminate) Team cannot reach the site due to heavy rain and river on flood , ETA08:20AM INC411013 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/22/2020 18:37 15:34:06 Power Generator failure (Indeterminate) Team is on the site for corrective INC411015 HDC274 ESTERE Artibonite Ericsson 3G C Talkpool 7/22/2020 18:38 15:33:06 Transmission Transmission (Indeterminate) Team is on site. INC410932 HDO380 BAUDARY Sud-Est Ericsson 2G+3G D O&M FUEL 7/22/2020 19:28 14:43:06 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/22/2020 10:08 , ETR to be provided by them INC410744 HDS358 BAUDARY Sud-Est Ericsson 2G D Talkpool 7/22/2020 20:14 13:57:06 Power Generator Failure (Head Cylinder faulty) Head cylinder water leak, waiting for ETR INC410958 HAIDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 21:31 12:40:06 Fuel Generator failure (Fuel issue) Fuel Team informed since 7/23/2020 at 2:21 AM. ETR to be provided INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/22/2020 22:14 11:57:06 Power Generator failure (Indeterminate) Team is on the site for corrective INC411052 HAIDO509 TABARRE_59 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 23:53 10:18:06 Power Generator failure (Indeterminate) Key issue. Team went now to Talkpool Warehouse to pick it up. ETA: 09h30 AM INC410987 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/23/2020 2:20 7:51:06 Power Power Failure (Indeterminate) Site will be up once Commercial power source switched ON. INC410990 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/23/2020 2:26 7:45:06 Power Generator failure (Indeterminate) Talkpool is not managed the team to address the issue . INC410998 HDS143 MERENCY Sud Ericsson 2G C Talkpool 7/23/2020 4:34 5:37:06 Power Generator failure (Indeterminate) Team is informed, ETA expired, waiting for next update INC411101 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G C Talkpool 7/23/2020 5:06 5:05:06 Power Generator failure (Indeterminate) Team has been informed, ETA expired, waiting for next update INC411105 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 7/23/2020 6:38 3:33:06 Power Power Failure (Solar System failure) Solar system failed /Will be restored with sunrise INC411107 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/23/2020 7:26 2:45:06 Power Generator failure (Indeterminate) Team is informed, ETA to be provided. INC411107 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/23/2020 7:26 2:45:06 Dependent Affected by the power issue at the main site Affected by HDS277 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C 20-Jul-20 Security_Access Team cannot reach the site due road blocked. More update will be share once available. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Sasoun.Deronis at digicelgroup.com Thu Jul 23 08:59:34 2020 From: Sasoun.Deronis at digicelgroup.com (Sasoun Deronis) Date: Thu, 23 Jul 2020 14:59:34 +0000 Subject: [Rantt] ZTE --HAIDN005 as Stand by power section reported alarm In-Reply-To: References: Message-ID: Hi Adrees, Talkpool team has been dispatched to check. Thank you! - TAS264445 Regards, Sasoun Deronis [cid:image001.jpg at 01D61957.A00D8CA0] From: Muhammad Adrees Sent: Thursday, July 23, 2020 10:08 AM To: Haiti Noc ; Jean Arleff Israel Chery Cc: Eng Teck Ng ; Francois Boyer ; Jean Arleff Israel Chery ; Jean-Marc Castera ; Derrick Rowe ; Luigi Roy ; Ruthza Laleau Fils ; Hai_Tech_RFPO ; Ziad El Maalouf ; Hai_Tech_Transmission ; Jean Arleff Israel Chery ; Ruthza Laleau Fils Subject: ZTE --HAIDN005 as Stand by power section reported alarm HI NOC, Please dispatch team for site HAIDN005 as Stand by power section reported alarm. need to troubleshoot as power supply chain is not working fine. Thanks [cid:image003.png at 01D660E0.10299630] Thanks & BR, Muhammad Adrees +50948742787 [signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 64635 bytes Desc: image002.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 3293 bytes Desc: image003.png URL: From Muhammad.Adrees at digicelgroup.com Thu Jul 23 09:24:27 2020 From: Muhammad.Adrees at digicelgroup.com (Muhammad Adrees) Date: Thu, 23 Jul 2020 15:24:27 +0000 Subject: [Rantt] ZTE --HAIDN005 as Stand by power section reported alarm In-Reply-To: References: Message-ID: Noted. thanks Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Sasoun Deronis Sent: Thursday, July 23, 2020 11:00 AM To: Muhammad Adrees Cc: Haiti Noc ; Eng Teck Ng ; Francois Boyer ; Jean Arleff Israel Chery ; Jean-Marc Castera ; Derrick Rowe ; Luigi Roy ; Ruthza Laleau Fils ; Hai_Tech_RFPO ; Ziad El Maalouf ; Hai_Tech_Transmission ; jithin.singh at tpmanagementsa.com; gerry.bolante at tpmanagementsa.com; 'rantt at tpmanagementsa.com' Subject: RE: ZTE --HAIDN005 as Stand by power section reported alarm Hi Adrees, Talkpool team has been dispatched to check. Thank you! - TAS264445 Regards, Sasoun Deronis [cid:image001.jpg at 01D61957.A00D8CA0] From: Muhammad Adrees > Sent: Thursday, July 23, 2020 10:08 AM To: Haiti Noc >; Jean Arleff Israel Chery > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: ZTE --HAIDN005 as Stand by power section reported alarm HI NOC, Please dispatch team for site HAIDN005 as Stand by power section reported alarm. need to troubleshoot as power supply chain is not working fine. Thanks [cid:image002.png at 01D660E3.D700E0D0] Thanks & BR, Muhammad Adrees +50948742787 [signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 64635 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 3293 bytes Desc: image002.png URL: From Muhammad.Adrees at digicelgroup.com Thu Jul 23 09:32:33 2020 From: Muhammad.Adrees at digicelgroup.com (Muhammad Adrees) Date: Thu, 23 Jul 2020 15:32:33 +0000 Subject: [Rantt] ZTE --HAIDN005 as Stand by power section reported alarm In-Reply-To: References: Message-ID: Hi Jithin/David, Please check at site HAIDN005 as IDU stand by Power supply section _RPUB-PS2 Under Voltage. thanks Note : HAIDN011 is also connected with HAIDN005 ( rectification level 1st_ Priority ) Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Muhammad Adrees Sent: Thursday, July 23, 2020 11:24 AM To: Sasoun Deronis Cc: Haiti Noc ; Eng Teck Ng ; Francois Boyer ; Jean Arleff Israel Chery ; Jean-Marc Castera ; Derrick Rowe ; Luigi Roy ; Ruthza Laleau Fils ; Hai_Tech_RFPO ; Ziad El Maalouf ; Hai_Tech_Transmission ; jithin.singh at tpmanagementsa.com; gerry.bolante at tpmanagementsa.com; 'rantt at tpmanagementsa.com' Subject: RE: ZTE --HAIDN005 as Stand by power section reported alarm Noted. thanks Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Sasoun Deronis > Sent: Thursday, July 23, 2020 11:00 AM To: Muhammad Adrees > Cc: Haiti Noc >; Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; jithin.singh at tpmanagementsa.com; gerry.bolante at tpmanagementsa.com; 'rantt at tpmanagementsa.com' > Subject: RE: ZTE --HAIDN005 as Stand by power section reported alarm Hi Adrees, Talkpool team has been dispatched to check. Thank you! - TAS264445 Regards, Sasoun Deronis [cid:image001.jpg at 01D61957.A00D8CA0] From: Muhammad Adrees > Sent: Thursday, July 23, 2020 10:08 AM To: Haiti Noc >; Jean Arleff Israel Chery > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: ZTE --HAIDN005 as Stand by power section reported alarm HI NOC, Please dispatch team for site HAIDN005 as Stand by power section reported alarm. need to troubleshoot as power supply chain is not working fine. Thanks [cid:image002.png at 01D660E4.F92D64C0] Thanks & BR, Muhammad Adrees +50948742787 [signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 64635 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 3293 bytes Desc: image002.png URL: From Haiti.Noc at digicelgroup.com Thu Jul 23 09:39:51 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 23 Jul 2020 15:39:51 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 8 11 11 17 47 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 23 5 0 0 25 ZTE 11 10 4 0 11 Huawei 11 11 10 0 11 Network 45 26 14 0 47 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 10 0 5 5 47 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 329:06:50 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 151:56:50 Power Generator Failure (Engine broken) Talkpool Break down the genset , ETR to be provide by them INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 140:54:50 Power Generator Failure (Injection pump failure) Fuel injector and Priming pump issue. Spares part requested, team awaits approval. More update will be share once available. INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 134:38:50 Power Generator failure (Water Pump Issue) 13K Yanmar water pump spare not available in DG WH, ETA 10:00 AM is expired, Waiting For New ETA. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 121:39:50 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 119:29:50 Power Generator Failure (Engine broken) Genset has been approved, ETR to be provided. INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 112:16:50 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 100:44:50 Power Generator failure (Head Cylinder failure) Faulty head cylinder, more update will be share once available. INC409101 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/19/2020 7:07 100:31:50 Power Generator failure (Indeterminate) A rescue has been performed but the site remains down. Power team has been informed but cannot reach it due to heavy rain. ETA: Not yet available INC409433 HDC355 SIGUERITE Centre Ericsson 2G B Talkpool 7/20/2020 3:02 80:36:50 Power Generator failure (Indeterminate) Team cannot reach due to road is blocked reported by TP Team INC410131 HDS302 MACARY Sud-Est Ericsson 2G C Talkpool 7/21/2020 12:02 47:36:50 Power Power Failure (Indeterminate) AC Alternator collected, to be replaced team is working on site. INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 42:28:50 Power Generator failure (Indeterminate) After Tx Intervention Power Team is requested, ETA 11:15 AM. INC410453 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 7/21/2020 19:26 40:12:50 Transmission Transmission (NPU Failure) NPU3B faulty, NPU3B spare needed. Spare not yet Available. INC410453 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 7/21/2020 19:26 40:12:50 Dependent Affected by the power issue at the main site Affected by HDC284 INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/21/2020 21:12 38:26:50 Fuel Generator failure (Fuel issue) Fuel team is aware 07/22/2020 09:00PM. No visibility online with this site. Talkpool hybrid team have to visit this site INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C O&M FUEL 7/22/2020 4:21 31:17:50 Fuel Generator failure (Fuel issue) Fuel team is aware 07/22/2020 07:55PM. Site Has to be investigated by Security and Talkpool according to fuel team INC410548 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/22/2020 6:41 28:57:50 Power Power Failure (Indeterminate) Spare magnetic pickup not yet available, follow up is ongoing. INC410695 HAIDO549 LIZON_22 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 11:02 24:36:50 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/22/2020 at 04h36 PM. Feedback is expected from them INC410826 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 13:06 22:32:50 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/22/2020 at 010h08 PM. Feedback is expected from them INC410734 HDO406 MACASSIN_TCHAROI Nippes Ericsson 2G B O&M FUEL 7/22/2020 14:17 21:21:50 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/22/2020 10:15 , ETR to be provided by them INC410748 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G C Talkpool 7/22/2020 14:50 20:48:50 RBS Affected by RBS issue on main site Affected by HDS351 INC410748 HDS351 ANSE_A_PITRE Sud-Est Ericsson 3G C Talkpool 7/22/2020 14:50 20:48:50 RBS RBS Fault (Indeterminate) No power issue found, TX team is requested, ETA to be provided. INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D O&M FUEL 7/22/2020 14:51 20:47:50 Dependent Affected by Fuel issue at the main site Affected by HAIGA134 INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 15:08 20:30:50 Power Generator failure (Indeterminate) Due to unsafe area, the intervention cannot be performed at this time. Feedback expected from team INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 7/22/2020 17:06 18:32:50 Power Generator failure (Indeterminate) Team is on site. INC410792 HDO361 FONDWA Ouest Ericsson 2G C Talkpool 7/22/2020 17:14 18:24:50 RBS RBS Fault (Indeterminate) RAU faulty, spare requested, waiting for more update. INC410794 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/22/2020 17:17 18:21:50 Fuel Generator failure (Fuel issue) Low fuel level on the portable genset, Follow up is ongoing INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 17:20:50 Power Power Failure (Indeterminate) Team is working on site. INC411013 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/22/2020 18:37 17:01:50 Power Generator failure (Faulty board) Faulty PC board and solenoid. Spare parts not yet available. ETR to be provided INC410932 HDO380 BAUDARY Sud-Est Ericsson 2G+3G D Talkpool 7/22/2020 19:28 16:10:50 Power Power Failure (Indeterminate) Team is working on site. INC410947 HAIDO620 MONTAGNE_DES_OLIVIERS Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/22/2020 20:50 14:48:50 Power Generator failure (Head Cylinder) Gasket head cylinder faulty. Follow up is ongoing for replacement. ETR to be provided INC410958 HAIDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 21:31 14:07:50 Fuel Generator failure (Fuel issue) Fuel Team informed since 7/23/2020 at 2:21 AM. ETR to be provided INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/22/2020 22:14 13:24:50 Power Generator failure (Indeterminate) Site suspected out of fuel. Awaiting for confirmation INC411052 HAIDO509 TABARRE_59 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 23:53 11:45:50 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 11h09 AM. Feedback expected from them INC410990 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/23/2020 2:26 9:12:50 Power Generator failure (Indeterminate) Talkpool is not managed the team to address the issue . INC410998 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 7/23/2020 4:34 7:04:50 Fuel Generator failure (Fuel issue) Fuel team is aware 07/23/2020 10:55PM. ETR to be provided INC411105 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 7/23/2020 6:38 5:00:50 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC411107 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/23/2020 7:26 4:12:50 Fuel Generator failure (Fuel issue) Portable genset is out of fuel, TP is making the follow up. INC411107 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/23/2020 7:26 4:12:50 Dependent Affected by Fuel issue at the main site Affected by HDS277 INC411094 HDS298 CHACHA_AQUIN Sud Ericsson 2G D Talkpool 7/23/2020 8:02 3:36:50 Power Generator failure (Indeterminate) Team is on site, waiting for access. INC410858 HAIDO402 LAFITEAU Ouest Huawei 2G+3G B Talkpool 7/23/2020 8:57 2:41:50 Power Generator failure (Indeterminate) Team is informed, ETA 01:30 PM. INC410858 HAIDO428 LAFITEAU Ouest Huawei 2G+3G+LTE A Talkpool 7/23/2020 8:57 2:41:50 Dependent Affected by the power issue at the main site Affected by HDO402 INC411224 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/23/2020 9:30 2:08:50 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 11h30 AM INC411228 HDN154 DESMARROS Nord-Ouest Ericsson 2G D Talkpool 7/23/2020 9:58 1:40:50 Power Generator failure (Indeterminate) Team is informed, ETA 01:00 PM. INC411228 HDN181 PIERRETTE Nord-Ouest Ericsson 2G D Talkpool 7/23/2020 9:58 1:40:50 Dependent Affected by the power issue at the main site Affected by HDO402 INC411146 HAIDO539 ROUTE NATIONALE#1 DAMIEN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/23/2020 10:13 1:25:50 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 11h45 AM INC411213 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/23/2020 10:36 1:02:50 Power Generator failure (Indeterminate) Team is informed, ETA expired, waiting for update Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C 20-Jul-20 Security_Access Team cannot reach the site due road blocked. More update will be share once available. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Thu Jul 23 09:57:22 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Thu, 23 Jul 2020 15:57:22 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM In-Reply-To: References: Message-ID: HGA043: Fuel department not taking action until ASCOT is rectified. Assign to Talkpool. HGA134: This site has been halted by management for investigation. HDO549: Confirmed up. HDO222: EPOWER running on constant genset. Talkpool need to be assigned to rectify. It's refueled. HDO406: ASCOT running on genset 24 hrs. Talkpool team have to manage. ETA is 1300. HGA156: Reported as attached to HGA134. HDC115: ASCOT that needs to be rectified by Talkpool. Shutting down at 12% on RMS. New ASCOTs should not be operating as such. HDO509: Estimated 200gls on site. Security have to be informed. HDS143: TBC Best Regards, [cid:image003.jpg at 01D660E8.6898C590] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Sasoun Deronis On Behalf Of Haiti Noc Sent: Thursday, July 23, 2020 11:40 AM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: NOC hourly report at 11:00 AM Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 8 11 11 17 47 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 23 5 0 0 25 ZTE 11 10 4 0 11 Huawei 11 11 10 0 11 Network 45 26 14 0 47 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 10 0 5 5 47 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 329:06:50 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 151:56:50 Power Generator Failure (Engine broken) Talkpool Break down the genset , ETR to be provide by them INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 140:54:50 Power Generator Failure (Injection pump failure) Fuel injector and Priming pump issue. Spares part requested, team awaits approval. More update will be share once available. INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 134:38:50 Power Generator failure (Water Pump Issue) 13K Yanmar water pump spare not available in DG WH, ETA 10:00 AM is expired, Waiting For New ETA. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 121:39:50 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 119:29:50 Power Generator Failure (Engine broken) Genset has been approved, ETR to be provided. INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 112:16:50 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 100:44:50 Power Generator failure (Head Cylinder failure) Faulty head cylinder, more update will be share once available. INC409101 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/19/2020 7:07 100:31:50 Power Generator failure (Indeterminate) A rescue has been performed but the site remains down. Power team has been informed but cannot reach it due to heavy rain. ETA: Not yet available INC409433 HDC355 SIGUERITE Centre Ericsson 2G B Talkpool 7/20/2020 3:02 80:36:50 Power Generator failure (Indeterminate) Team cannot reach due to road is blocked reported by TP Team INC410131 HDS302 MACARY Sud-Est Ericsson 2G C Talkpool 7/21/2020 12:02 47:36:50 Power Power Failure (Indeterminate) AC Alternator collected, to be replaced team is working on site. INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 42:28:50 Power Generator failure (Indeterminate) After Tx Intervention Power Team is requested, ETA 11:15 AM. INC410453 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 7/21/2020 19:26 40:12:50 Transmission Transmission (NPU Failure) NPU3B faulty, NPU3B spare needed. Spare not yet Available. INC410453 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 7/21/2020 19:26 40:12:50 Dependent Affected by the power issue at the main site Affected by HDC284 INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/21/2020 21:12 38:26:50 Fuel Generator failure (Fuel issue) Fuel team is aware 07/22/2020 09:00PM. No visibility online with this site. Talkpool hybrid team have to visit this site INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C O&M FUEL 7/22/2020 4:21 31:17:50 Fuel Generator failure (Fuel issue) Fuel team is aware 07/22/2020 07:55PM. Site Has to be investigated by Security and Talkpool according to fuel team INC410548 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/22/2020 6:41 28:57:50 Power Power Failure (Indeterminate) Spare magnetic pickup not yet available, follow up is ongoing. INC410695 HAIDO549 LIZON_22 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 11:02 24:36:50 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/22/2020 at 04h36 PM. Feedback is expected from them INC410826 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 13:06 22:32:50 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/22/2020 at 010h08 PM. Feedback is expected from them INC410734 HDO406 MACASSIN_TCHAROI Nippes Ericsson 2G B O&M FUEL 7/22/2020 14:17 21:21:50 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/22/2020 10:15 , ETR to be provided by them INC410748 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G C Talkpool 7/22/2020 14:50 20:48:50 RBS Affected by RBS issue on main site Affected by HDS351 INC410748 HDS351 ANSE_A_PITRE Sud-Est Ericsson 3G C Talkpool 7/22/2020 14:50 20:48:50 RBS RBS Fault (Indeterminate) No power issue found, TX team is requested, ETA to be provided. INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D O&M FUEL 7/22/2020 14:51 20:47:50 Dependent Affected by Fuel issue at the main site Affected by HAIGA134 INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 15:08 20:30:50 Power Generator failure (Indeterminate) Due to unsafe area, the intervention cannot be performed at this time. Feedback expected from team INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 7/22/2020 17:06 18:32:50 Power Generator failure (Indeterminate) Team is on site. INC410792 HDO361 FONDWA Ouest Ericsson 2G C Talkpool 7/22/2020 17:14 18:24:50 RBS RBS Fault (Indeterminate) RAU faulty, spare requested, waiting for more update. INC410794 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/22/2020 17:17 18:21:50 Fuel Generator failure (Fuel issue) Low fuel level on the portable genset, Follow up is ongoing INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 17:20:50 Power Power Failure (Indeterminate) Team is working on site. INC411013 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/22/2020 18:37 17:01:50 Power Generator failure (Faulty board) Faulty PC board and solenoid. Spare parts not yet available. ETR to be provided INC410932 HDO380 BAUDARY Sud-Est Ericsson 2G+3G D Talkpool 7/22/2020 19:28 16:10:50 Power Power Failure (Indeterminate) Team is working on site. INC410947 HAIDO620 MONTAGNE_DES_OLIVIERS Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/22/2020 20:50 14:48:50 Power Generator failure (Head Cylinder) Gasket head cylinder faulty. Follow up is ongoing for replacement. ETR to be provided INC410958 HAIDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 21:31 14:07:50 Fuel Generator failure (Fuel issue) Fuel Team informed since 7/23/2020 at 2:21 AM. ETR to be provided INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/22/2020 22:14 13:24:50 Power Generator failure (Indeterminate) Site suspected out of fuel. Awaiting for confirmation INC411052 HAIDO509 TABARRE_59 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 23:53 11:45:50 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 11h09 AM. Feedback expected from them INC410990 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/23/2020 2:26 9:12:50 Power Generator failure (Indeterminate) Talkpool is not managed the team to address the issue . INC410998 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 7/23/2020 4:34 7:04:50 Fuel Generator failure (Fuel issue) Fuel team is aware 07/23/2020 10:55PM. ETR to be provided INC411105 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 7/23/2020 6:38 5:00:50 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC411107 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/23/2020 7:26 4:12:50 Fuel Generator failure (Fuel issue) Portable genset is out of fuel, TP is making the follow up. INC411107 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/23/2020 7:26 4:12:50 Dependent Affected by Fuel issue at the main site Affected by HDS277 INC411094 HDS298 CHACHA_AQUIN Sud Ericsson 2G D Talkpool 7/23/2020 8:02 3:36:50 Power Generator failure (Indeterminate) Team is on site, waiting for access. INC410858 HAIDO402 LAFITEAU Ouest Huawei 2G+3G B Talkpool 7/23/2020 8:57 2:41:50 Power Generator failure (Indeterminate) Team is informed, ETA 01:30 PM. INC410858 HAIDO428 LAFITEAU Ouest Huawei 2G+3G+LTE A Talkpool 7/23/2020 8:57 2:41:50 Dependent Affected by the power issue at the main site Affected by HDO402 INC411224 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/23/2020 9:30 2:08:50 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 11h30 AM INC411228 HDN154 DESMARROS Nord-Ouest Ericsson 2G D Talkpool 7/23/2020 9:58 1:40:50 Power Generator failure (Indeterminate) Team is informed, ETA 01:00 PM. INC411228 HDN181 PIERRETTE Nord-Ouest Ericsson 2G D Talkpool 7/23/2020 9:58 1:40:50 Dependent Affected by the power issue at the main site Affected by HDO402 INC411146 HAIDO539 ROUTE NATIONALE#1 DAMIEN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/23/2020 10:13 1:25:50 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 11h45 AM INC411213 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/23/2020 10:36 1:02:50 Power Generator failure (Indeterminate) Team is informed, ETA expired, waiting for update Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C 20-Jul-20 Security_Access Team cannot reach the site due road blocked. More update will be share once available. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.jpg Type: image/jpeg Size: 10377 bytes Desc: image004.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 2390 bytes Desc: image003.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 23 10:43:03 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 23 Jul 2020 16:43:03 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 971:15:48 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 845:18:48 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 150:35:48 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting sector A in 1800 band. Spare part needed INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 147:39:48 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC408544 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/17/2020 22:26 134:15:48 RBS RBS Fault (RUS failure) RUS01B3 faulty , spare needed for replacement INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 126:39:48 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC410337 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 126:39:48 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 75:14:48 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 66:21:48 RBS RBS Fault (RUS failure) Faulty RUS01B3.spare need to be replaced. ETR to be provided. INC410341 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/21/2020 16:38 44:03:48 Power Power Failure (Solar System failure) Low voltage on the solar system. All Sectors Cannot be up due to not enough power, Power team is informed, new update will shared once available. INC410411 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/21/2020 16:42 43:59:48 Power Power Failure (Solar System failure) Low voltage on the solar system. All Sectors Cannot be up due to not enough power, Power team is informed, new update will shared once available. INC410484 HDO399 Moliere Ouest Ericsson 2G D Talkpool 7/21/2020 23:11 37:30:48 RBS RBS Fault (Indeterminate) Team cannot reach the site due lack of fuel, in the region, follow up is ongoing INC410490 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/21/2020 23:34 37:07:48 RBS RBS Fault (RUS failure) RUS01B3 Faulty , need to be replace, follow up is ongoing INC410643 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/22/2020 8:20 28:21:48 Power Power Failure (Solar System failure) Low voltage on the solar system. All Sectors Cannot be up due to not enough power, Power team is informed, new update will shared once available. INC410060 HDS353 LEOGANE_MALBOU Ouest Ericsson 2G+3G A Talkpool 7/22/2020 16:28 20:13:48 RBS RBS Fault (Indeterminate) TX team cannot reach the site due to lack of fuel INC411042 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 7/22/2020 16:46 19:55:48 RBS RBS Fault (Indeterminate) RUS01B3 Faulty , need to be replace. INC410816 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/22/2020 22:41 14:00:48 Power Generator failure (Indeterminate) TP reported freeze plug and water pump leak on site, more update will be share ASAP. INC411060 HDS020 MONCHILE_2 Sud-Est Ericsson 2G D Talkpool 7/23/2020 0:37 12:04:48 RBS RBS Fault (RUS failure) RUS01B3 Faulty , Spare need to be replaced INC410982 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/23/2020 0:56 11:45:48 RBS RBS Fault (Indeterminate) Faulty RUS01B8.spare not available in region. ETR to be provided. INC411079 HDO317 TROU_CAIMAN Ouest Ericsson 2G D Talkpool 7/23/2020 5:45 6:56:48 Power Generator failure (Indeterminate) Team is working on site. INC410029 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/23/2020 6:02 6:39:48 Power Power Failure (Solar System failure) Low voltage on the solar system. All Sectors Cannot be up due to not enough power, Power team is informed, new update will shared once available. INC411099 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 7/23/2020 8:30 4:11:48 RBS RBS Fault (Indeterminate) Access issue, access blocked by the Owner for payment issue, new update to be shared once available. INC410492 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/23/2020 8:35 4:06:48 Power Power Failure (Solar System failure) Low voltage on the solar system. All Sectors Cannot be up due to not enough power, Power team is informed, new update will shared once available. INC410987 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/23/2020 10:00 2:41:48 Power Power Failure (Indeterminate) Site will be up once Commercial power source switched ON. INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/23/2020 10:45 1:56:48 Power Power Failure (Solar System failure) Solar system failed /Will be restored with sunrise INC411276 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei LTE B Talkpool 7/23/2020 11:36 1:05:48 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 01h00 PM INC411178 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/23/2020 11:58 0:43:48 RBS RBS Fault (Indeterminate) Team is informed, ETA to be provided. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 13163 bytes Desc: image003.jpg URL: From Sasoun.Deronis at digicelgroup.com Thu Jul 23 11:57:42 2020 From: Sasoun.Deronis at digicelgroup.com (Sasoun Deronis) Date: Thu, 23 Jul 2020 17:57:42 +0000 Subject: [Rantt] IP bublic de CARE Jeremie In-Reply-To: References: Message-ID: Hi Ludjy, Talkpool team has been dispatched to check. Thank you. Regards, Sasoun Deronis [cid:image001.jpg at 01D61957.A00D8CA0] From: Ludjy-Sankara Dieux Sent: Thursday, July 23, 2020 1:22 PM To: Widmaier Edouard ; Natalie Toussaint ; Louisy Nosly ; Hai_NOC Cc: HAI_BSE ; Hai_CC_Business_Solutions Subject: RE: IP bublic de CARE Jeremie Adding Noc. [cid:image003.jpg at 01D3045E.BF316A40] Ludjy-Sankara Dieux ICT Digicel Business 151, Angle Avenue Jean Paul II et Impasse Duverger Port-au-Prince Haiti +509 4836-6431 | digicelgroup.com From: Ludjy-Sankara Dieux > Sent: Thursday, July 23, 2020 11:09 AM To: Widmaier Edouard >; Natalie Toussaint >; Louisy Nosly > Cc: HAI_BSE >; Hai_CC_Business_Solutions > Subject: RE: IP bublic de CARE Jeremie Hi Noc, Could you please help us to send TP to check the ICT equipement at HGA059. Reference : INC411163 Regards, [cid:image003.jpg at 01D3045E.BF316A40] Ludjy-Sankara Dieux ICT Digicel Business 151, Angle Avenue Jean Paul II et Impasse Duverger Port-au-Prince Haiti +509 4836-6431 | digicelgroup.com From: Widmaier Edouard > Sent: Thursday, July 23, 2020 10:48 AM To: Natalie Toussaint >; Louisy Nosly > Cc: HAI_BSE >; Hai_CC_Business_Solutions > Subject: RE: IP bublic de CARE Jeremie Hi Nathalie, Please see the detail below. IP:161.0.128.86 SM:255.255.255.252 GW:161.0.128.85 DNS:200.113.192.10 DNS:200.113.192.5 @BSE Team, the router is up on the site but I can not reach the link (UBNT),please send talkpool team on site HGA059 Regards, Widmaier, From: Natalie Toussaint > Sent: Wednesday, July 22, 2020 4:44 PM To: Widmaier Edouard > Cc: HAI_BSE >; Hai_CC_Business_Solutions > Subject: RE: IP bublic de CARE Jeremie Hi Widmaer, Please review the below request the client need the IP for now Regards, Digicel Business Haiti (509)37335912, 103 digicelbusinesshaiti at digicelgroup.com [signature] From: Digicel Business Haiti > Sent: Thursday, January 23, 2020 3:15 PM To: Widmaier Edouard > Cc: HAI_BSE >; Hai_CC_Business_Solutions > Subject: FW: IP bublic de CARE Jeremie Hi Widmaer, I need your help here. Care Jeremie need a public IP. Let me know Regards, Digicel Business Haiti (509)37335912, 103 digicelbusinesshaiti at digicelgroup.com [Signature picture] From: Jean Bernard Meristil [mailto:JeanBernard.Meristil at care.org] Sent: Thursday, January 23, 2020 12:08 PM To: Digicel Business Haiti >; Natalie Toussaint > Cc: Maudeline P. Val >; Deutschina Desrameaux > Subject: [EXTERNAL] IP bublic de CARE Jeremie Bonsoir, Pourriez-vous partager l'IP public associer ? l'IP ci-dessous : IP :161.0.128.86 ? Cordialement, Jean Bernard Meristil | CARE Haiti | IT Advisor 92, rue Gregoire Petion ville, Haiti | www.care.org | facebook.com/care.haiti.7 o: +509 36838484 email: JeanBernard.Meristil at care.org | skype: jeanbernardm [CARE_HAITI_60YEARS] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 64635 bytes Desc: image002.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image005.jpg Type: image/jpeg Size: 2390 bytes Desc: image005.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image006.png Type: image/png Size: 91370 bytes Desc: image006.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image007.jpg Type: image/jpeg Size: 2255 bytes Desc: image007.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 23 14:15:48 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 23 Jul 2020 20:15:48 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (4:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 4:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 974:49:02 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 848:52:02 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 154:09:02 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting sector A in 1800 band. Spare part needed INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 151:13:02 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC408544 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/17/2020 22:26 137:49:02 RBS RBS Fault (RUS failure) RUS01B3 faulty , spare needed for replacement INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 130:13:02 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC410337 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 130:13:02 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 78:48:02 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 69:55:02 RBS RBS Fault (RUS failure) Faulty RUS01B3.spare need to be replaced. ETR to be provided. INC410341 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/21/2020 16:38 47:37:02 Power Power Failure (Solar System failure) Low voltage on the solar system. All Sectors Cannot be up due to not enough power, Power team is informed, new update will shared once available. INC410411 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/21/2020 16:42 47:33:02 Power Power Failure (Solar System failure) Low voltage on the solar system. All Sectors Cannot be up due to not enough power, Power team is informed, new update will shared once available. INC410484 HDO399 Moliere Ouest Ericsson 2G D Talkpool 7/21/2020 23:11 41:04:02 RBS RBS Fault (Indeterminate) Team cannot reach the site due lack of fuel, in the region, follow up is ongoing INC410490 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/21/2020 23:34 40:41:02 RBS RBS Fault (RUS failure) RUS01B3 Faulty , need to be replace, follow up is ongoing INC410643 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/22/2020 8:20 31:55:02 Power Power Failure (Solar System failure) Low voltage on the solar system. All Sectors Cannot be up due to not enough power, Power team is informed, new update will shared once available. INC410060 HDS353 LEOGANE_MALBOU Ouest Ericsson 2G+3G A Talkpool 7/22/2020 16:28 23:47:02 RBS RBS Fault (Indeterminate) Tx team cannot reach the site due to lack of fuel INC411042 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 7/22/2020 16:46 23:29:02 RBS RBS Fault (Indeterminate) RUS01B3 Faulty , need to be replace. INC410816 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/22/2020 22:41 17:34:02 Power Generator failure (Indeterminate) TP reported freeze plug and water pump leak on site, more update will be share ASAP. INC411060 HDS020 MONCHILE_2 Sud-Est Ericsson 2G D Talkpool 7/23/2020 0:37 15:38:02 RBS RBS Fault (RUS failure) RUS01B3 Faulty , Spare need to be replaced INC410982 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/23/2020 0:56 15:19:02 RBS RBS Fault (Indeterminate) Faulty RUS01B8.spare not available in region. ETR to be provided. INC411079 HDO317 TROU_CAIMAN Ouest Ericsson 2G D Talkpool 7/23/2020 5:45 10:30:02 Power Generator failure (Indeterminate) Power Team is still working on site. INC410029 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/23/2020 6:02 10:13:02 Power Power Failure (Solar System failure) Low voltage on the solar system. All Sectors Cannot be up due to not enough power, Power team is informed, new update will shared once available. INC411099 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 7/23/2020 8:30 7:45:02 RBS RBS Fault (Indeterminate) Access issue, access blocked by the Owner for payment issue, new update to be shared once available. INC410492 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/23/2020 8:35 7:40:02 Power Power Failure (Solar System failure) Low voltage on the solar system. All Sectors Cannot be up due to not enough power, Power team is informed, new update will shared once available. INC410987 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/23/2020 10:00 6:15:02 Power Power Failure (Indeterminate) Site will be up once Commercial power source switched ON. INC411276 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei LTE B Talkpool 7/23/2020 11:36 4:39:02 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 01h00 PM (Expired). Feedback expected from concerned team INC411292 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/23/2020 12:40 3:35:02 Power Power Failure (Indeterminate) Site will be up once Commercial power source switched ON. INC411416 HDS285 JACSON BAINET Sud-Est Ericsson 2G C Talkpool 7/23/2020 14:14 2:01:02 Fiber Affected by the Transmission issue at the main site Affected by the fiber link Turgeau-JACMEL INC411416 HDS021 ST CYR Sud-Est Ericsson 2G C Talkpool 7/23/2020 14:14 2:01:02 Fiber Affected by the Transmission issue at the main site Affected by the fiber link Turgeau-JACMEL INC411416 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G C Talkpool 7/23/2020 14:14 2:01:02 Fiber Affected by the Transmission issue at the main site Affected by the fiber link Turgeau-JACMEL INC411416 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G C Talkpool 7/23/2020 14:14 2:01:02 Fiber Affected by the Transmission issue at the main site Affected by the fiber link Turgeau-JACMEL INC411416 HDS034 HABITATION ST PAUL Sud-Est Ericsson 2G C Talkpool 7/23/2020 14:14 2:01:02 Fiber Affected by the Transmission issue at the main site Affected by the fiber link Turgeau-JACMEL INC411416 HDS366 JERICO Sud-Est Ericsson 2G C Talkpool 7/23/2020 14:14 2:01:02 Fiber Affected by the Transmission issue at the main site Affected by the fiber link Turgeau-JACMEL Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 23 14:33:45 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 23 Jul 2020 20:33:45 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM Message-ID: Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 10 8 20 18 56 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 39 4 1 0 42 ZTE 8 8 5 0 8 Huawei 6 6 6 0 6 Network 53 18 12 0 56 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 5 15 5 4 56 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 334:00:56 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 156:50:56 Power Generator Failure (Engine broken) Talkpool Break down the genset , ETR to be provide by them INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 145:48:56 Power Generator Failure (Injection pump failure) Fuel injector and Priming pump issue. Spares part requested, team awaits approval. More update will be share once available. INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 139:32:56 Power Generator failure (Water Pump Issue) Team is on site. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 126:33:56 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 124:23:56 Power Generator Failure (Engine broken) Genset has been approved, ETR to be provided. INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 117:10:56 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 105:38:56 Power Generator failure (Head Cylinder failure) Faulty head cylinder, more update will be share once available. INC409433 HDC355 SIGUERITE Centre Ericsson 2G B Talkpool 7/20/2020 3:02 85:30:56 Power Generator failure (Indeterminate) Team cannot reach due to road is blocked reported by TP Team INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 47:22:56 Power Generator failure (Indeterminate) Talkpool Break down the genset , ETR to be provide by them INC410453 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 7/21/2020 19:26 45:06:56 Transmission Transmission (NPU Failure) NPU3B faulty, NPU3B spare needed. Spare not yet Available. INC410453 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 7/21/2020 19:26 45:06:56 Dependent Affected by the power issue at the main site Affected by HDC284 INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 43:20:56 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410548 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/22/2020 6:41 33:51:56 Power Power Failure (Indeterminate) Spare magnetic pickup not yet available, follow up is ongoing. INC410734 HDO406 MACASSIN_TCHAROI Nippes Ericsson 2G B O&M FUEL 7/22/2020 14:17 26:15:56 Fuel Generator failure (Fuel issue) ASCOT running on genset 24 hrs. Talkpool team needs to manage that INC410748 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G C Talkpool 7/22/2020 14:50 25:42:56 RBS Affected by RBS issue on main site Affected by HDS351 INC410748 HDS351 ANSE_A_PITRE Sud-Est Ericsson 3G C Talkpool 7/22/2020 14:50 25:42:56 RBS RBS Fault (Indeterminate) Team is still working on site. INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 15:08 25:24:56 Power Generator failure (Indeterminate) Due to unsafe area, the intervention cannot be performed at this time. Feedback expected from team INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 7/22/2020 17:06 23:26:56 Transmission Transmission (Indeterminate) RAU faulty, RAU spare needed INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 22:14:56 Power Power Failure (Indeterminate) Team is still working on site. INC411013 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/22/2020 18:37 21:55:56 Power Generator Failure (Faulty solenoid) Faulty Solenoid. Spare part not yet available. ETR to be provided INC410947 HAIDO620 MONTAGNE_DES_OLIVIERS Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/22/2020 20:50 19:42:56 Power Generator failure (Head Cylinder) Gasket head cylinder faulty. Follow up is ongoing for replacement. ETR to be provided INC410958 HAIDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 21:31 19:01:56 Fuel Generator failure (Fuel issue) Shutting down at 12% on RMS. ASCOT needs to be rectified by Talkpool INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/22/2020 22:14 18:18:56 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411052 HAIDO509 TABARRE_59 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 23:53 16:39:56 Fuel Generator failure (Fuel issue) Estimated 200gls of fuel should be on site. Investigation required from Security INC410990 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/23/2020 2:26 14:06:56 Power Generator failure (Indeterminate) Talkpool is not managed the team to address the issue . INC410998 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 7/23/2020 4:34 11:58:56 Fuel Generator failure (Fuel issue) Fuel team is aware 07/23/2020 10:55PM. ETR to be provided INC411105 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 7/23/2020 6:38 9:54:56 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC411228 HDN154 DESMARROS Nord-Ouest Ericsson 2G D Talkpool 7/23/2020 9:58 6:34:56 Power Generator failure (Indeterminate) Team is waiting For Access. INC411228 HDN181 PIERRETTE Nord-Ouest Ericsson 2G D Talkpool 7/23/2020 9:58 6:34:56 Dependent Affected by the power issue at the main site Affected by HDN154 INC411213 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/23/2020 10:36 5:56:56 Power Generator failure (Indeterminate) DC alternator faulty, follow up is ongoing INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/23/2020 10:45 5:47:56 Power Power Failure (Solar System failure) Solar system failed /Will be restored with sunrise INC411287 HAIDO264 BONREPOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/23/2020 12:10 4:22:56 Power Power Failure (Indeterminate) Team is in front of the gate and awaiting for the access. Follow up is ongoing with concerned team INC411213 HAIDS111 COLLEGE_HORACE Sud ZTE 2G+3G+LTE A Talkpool 7/23/2020 12:58 3:34:56 Dependent Affected by the power issue at the main site Attached to HDS114 INC411213 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 7/23/2020 12:58 3:34:56 Dependent Affected by the power issue at the main site Attached to HDS114 INC411416 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G c Talkpool 7/23/2020 14:14 2:18:56 Fiber Affected by the Transmission issue at the main site Affected by the fiber link Turgeau- JACMEL INC411416 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G C Talkpool 7/23/2020 14:14 2:18:56 Fiber Affected by the Transmission issue at the main site Affected by the fiber link Turgeau- JACMEL INC411416 HDS004 PIKAN Sud-Est Ericsson 2G C Talkpool 7/23/2020 14:14 2:18:56 Fiber Affected by the Transmission issue at the main site Affected by the fiber link Turgeau- JACMEL INC411416 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 7/23/2020 14:14 2:18:56 Fiber Affected by the Transmission issue at the main site Affected by the fiber link Turgeau- JACMEL INC411416 HDS025 LAVOUTTE Sud-Est Ericsson 2G C Talkpool 7/23/2020 14:14 2:18:56 Fiber Affected by the Transmission issue at the main site Affected by the fiber link Turgeau- JACMEL INC411416 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G C Talkpool 7/23/2020 14:14 2:18:56 Fiber Affected by the Transmission issue at the main site Affected by the fiber link Turgeau- JACMEL INC411416 HDS009 CYVADIER Sud-Est Ericsson 2G C Talkpool 7/23/2020 14:14 2:18:56 Fiber Affected by the Transmission issue at the main site Affected by the fiber link Turgeau- JACMEL INC411416 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 7/23/2020 14:14 2:18:56 Fiber Affected by the Transmission issue at the main site Affected by the fiber link Turgeau- JACMEL INC411416 HDS002 LAN_MANDOU Sud-Est Ericsson 2G C Talkpool 7/23/2020 14:14 2:18:56 Fiber Affected by the Transmission issue at the main site Affected by the fiber link Turgeau- JACMEL INC411416 HDS003 CAMATIN Sud-Est Ericsson 2G C Talkpool 7/23/2020 14:14 2:18:56 Fiber Affected by the Transmission issue at the main site Affected by the fiber link Turgeau- JACMEL INC411416 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G C Talkpool 7/23/2020 14:14 2:18:56 Fiber Affected by the Transmission issue at the main site Affected by the fiber link Turgeau- JACMEL INC411416 HDS313 DARDE_ LA_ MONTAGNE Sud-Est Ericsson 2G C Talkpool 7/23/2020 14:14 2:18:56 Fiber Affected by the Transmission issue at the main site Affected by the fiber link Turgeau- JACMEL INC411416 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/23/2020 14:14 2:18:56 Fiber Affected by the Transmission issue at the main site Affected by the fiber link Turgeau- JACMEL INC411416 HDS364 KAGENME Sud-Est Ericsson 2G C Talkpool 7/23/2020 14:14 2:18:56 Fiber Affected by the Transmission issue at the main site Affected by the fiber link Turgeau- JACMEL INC410673 HDS034 HABITATION ST PAUL Sud-Est Ericsson 2G D Talkpool 7/23/2020 14:14 2:18:56 Fiber Affected by the Transmission issue at the main site Affected by the fiber link Turgeau- JACMEL INC410987 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/23/2020 14:37 1:55:56 Power Power Failure (Indeterminate) Site will be up once Commercial power source switched ON. INC411118 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G D Talkpool 7/23/2020 14:49 1:43:56 Power Generator failure (Indeterminate) Team is informed, ETA not yet available. INC411184 HDO358 PETIT_GOAVE Ouest Ericsson 3G+LTE A Talkpool 7/23/2020 14:54 1:38:56 Power Generator failure (Indeterminate) Team is informed, ETA 4:50 PM. INC411331 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 2G B Talkpool 7/23/2020 15:06 1:26:56 Power Generator failure (Indeterminate) Team is informed, ETA not yet available. INC411335 HDC267 VERRETTES Artibonite Ericsson 2G A Talkpool 7/23/2020 15:30 1:02:56 Power Generator failure (Indeterminate) Team is informed, ETA 05:10 PM. INC411336 HDC230 BOUCAN_CARRE Centre Ericsson 2G D Talkpool 7/23/2020 15:40 0:52:56 Power Generator failure (Indeterminate) Site will be up once Commercial power source switched ON. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C 20-Jul-20 Security_Access Team cannot reach the site due road blocked. More update will be share once available. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Thu Jul 23 15:12:08 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Thu, 23 Jul 2020 21:12:08 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM In-Reply-To: References: Message-ID: Hello NOC, Please see the updated comments - * HDC248 - Genset collected from Digicel WH, ETR will follow * HDS105 - Spare received by the team, ETA 6:30pm at site * HDC342 - Newly provided spare from DG WH also faulty * HDO538 - Please assign to Digicel for follow up * HGA102 - Genset arrived on Jeremie ETA 8PM at site * HDC355 - Power restored, Tx team * HDC340 - Engine knocking, Assessment preparing on going * HGA043 - Rescue requested to do troubleshooting on ASCOT * HDO580 - Area still unsafe for team to go, Guardian confirmed site out of fuel * HDS033 - Engine knocking, Assessment report is preparing * HDN154 - Restored * HDO264 - Restored * HDO358 - Restored * HDC267 - Restored * HDC230 - Restored Best regards/- Nikhil Govind +509-31886159 [cid:image002.png at 01D6610F.F4FBBA70] From: Tp.imc.haiti On Behalf Of Haiti Noc Sent: Thursday, July 23, 2020 4:34 PM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; Journal ; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: [Tp.imc.haiti] NOC hourly report at 04:00 PM Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 10 8 20 18 56 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 39 4 1 0 42 ZTE 8 8 5 0 8 Huawei 6 6 6 0 6 Network 53 18 12 0 56 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 5 15 5 4 56 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 334:00:56 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 156:50:56 Power Generator Failure (Engine broken) Talkpool Break down the genset , ETR to be provide by them INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 145:48:56 Power Generator Failure (Injection pump failure) Fuel injector and Priming pump issue. Spares part requested, team awaits approval. More update will be share once available. INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 139:32:56 Power Generator failure (Water Pump Issue) Team is on site. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 126:33:56 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 124:23:56 Power Generator Failure (Engine broken) Genset has been approved, ETR to be provided. INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 117:10:56 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 105:38:56 Power Generator failure (Head Cylinder failure) Faulty head cylinder, more update will be share once available. INC409433 HDC355 SIGUERITE Centre Ericsson 2G B Talkpool 7/20/2020 3:02 85:30:56 Power Generator failure (Indeterminate) Team cannot reach due to road is blocked reported by TP Team INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 47:22:56 Power Generator failure (Indeterminate) Talkpool Break down the genset , ETR to be provide by them INC410453 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 7/21/2020 19:26 45:06:56 Transmission Transmission (NPU Failure) NPU3B faulty, NPU3B spare needed. Spare not yet Available. INC410453 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 7/21/2020 19:26 45:06:56 Dependent Affected by the power issue at the main site Affected by HDC284 INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 43:20:56 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410548 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/22/2020 6:41 33:51:56 Power Power Failure (Indeterminate) Spare magnetic pickup not yet available, follow up is ongoing. INC410734 HDO406 MACASSIN_TCHAROI Nippes Ericsson 2G B O&M FUEL 7/22/2020 14:17 26:15:56 Fuel Generator failure (Fuel issue) ASCOT running on genset 24 hrs. Talkpool team needs to manage that INC410748 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G C Talkpool 7/22/2020 14:50 25:42:56 RBS Affected by RBS issue on main site Affected by HDS351 INC410748 HDS351 ANSE_A_PITRE Sud-Est Ericsson 3G C Talkpool 7/22/2020 14:50 25:42:56 RBS RBS Fault (Indeterminate) Team is still working on site. INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 15:08 25:24:56 Power Generator failure (Indeterminate) Due to unsafe area, the intervention cannot be performed at this time. Feedback expected from team INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 7/22/2020 17:06 23:26:56 Transmission Transmission (Indeterminate) RAU faulty, RAU spare needed INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 22:14:56 Power Power Failure (Indeterminate) Team is still working on site. INC411013 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/22/2020 18:37 21:55:56 Power Generator Failure (Faulty solenoid) Faulty Solenoid. Spare part not yet available. ETR to be provided INC410947 HAIDO620 MONTAGNE_DES_OLIVIERS Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/22/2020 20:50 19:42:56 Power Generator failure (Head Cylinder) Gasket head cylinder faulty. Follow up is ongoing for replacement. ETR to be provided INC410958 HAIDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 21:31 19:01:56 Fuel Generator failure (Fuel issue) Shutting down at 12% on RMS. ASCOT needs to be rectified by Talkpool INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/22/2020 22:14 18:18:56 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411052 HAIDO509 TABARRE_59 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 23:53 16:39:56 Fuel Generator failure (Fuel issue) Estimated 200gls of fuel should be on site. Investigation required from Security INC410990 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/23/2020 2:26 14:06:56 Power Generator failure (Indeterminate) Talkpool is not managed the team to address the issue . INC410998 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 7/23/2020 4:34 11:58:56 Fuel Generator failure (Fuel issue) Fuel team is aware 07/23/2020 10:55PM. ETR to be provided INC411105 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 7/23/2020 6:38 9:54:56 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC411228 HDN154 DESMARROS Nord-Ouest Ericsson 2G D Talkpool 7/23/2020 9:58 6:34:56 Power Generator failure (Indeterminate) Team is waiting For Access. INC411228 HDN181 PIERRETTE Nord-Ouest Ericsson 2G D Talkpool 7/23/2020 9:58 6:34:56 Dependent Affected by the power issue at the main site Affected by HDN154 INC411213 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/23/2020 10:36 5:56:56 Power Generator failure (Indeterminate) DC alternator faulty, follow up is ongoing INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/23/2020 10:45 5:47:56 Power Power Failure (Solar System failure) Solar system failed /Will be restored with sunrise INC411287 HAIDO264 BONREPOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/23/2020 12:10 4:22:56 Power Power Failure (Indeterminate) Team is in front of the gate and awaiting for the access. Follow up is ongoing with concerned team INC411213 HAIDS111 COLLEGE_HORACE Sud ZTE 2G+3G+LTE A Talkpool 7/23/2020 12:58 3:34:56 Dependent Affected by the power issue at the main site Attached to HDS114 INC411213 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 7/23/2020 12:58 3:34:56 Dependent Affected by the power issue at the main site Attached to HDS114 INC411416 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G c Talkpool 7/23/2020 14:14 2:18:56 Fiber Affected by the Transmission issue at the main site Affected by the fiber link Turgeau- JACMEL INC411416 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G C Talkpool 7/23/2020 14:14 2:18:56 Fiber Affected by the Transmission issue at the main site Affected by the fiber link Turgeau- JACMEL INC411416 HDS004 PIKAN Sud-Est Ericsson 2G C Talkpool 7/23/2020 14:14 2:18:56 Fiber Affected by the Transmission issue at the main site Affected by the fiber link Turgeau- JACMEL INC411416 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 7/23/2020 14:14 2:18:56 Fiber Affected by the Transmission issue at the main site Affected by the fiber link Turgeau- JACMEL INC411416 HDS025 LAVOUTTE Sud-Est Ericsson 2G C Talkpool 7/23/2020 14:14 2:18:56 Fiber Affected by the Transmission issue at the main site Affected by the fiber link Turgeau- JACMEL INC411416 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G C Talkpool 7/23/2020 14:14 2:18:56 Fiber Affected by the Transmission issue at the main site Affected by the fiber link Turgeau- JACMEL INC411416 HDS009 CYVADIER Sud-Est Ericsson 2G C Talkpool 7/23/2020 14:14 2:18:56 Fiber Affected by the Transmission issue at the main site Affected by the fiber link Turgeau- JACMEL INC411416 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 7/23/2020 14:14 2:18:56 Fiber Affected by the Transmission issue at the main site Affected by the fiber link Turgeau- JACMEL INC411416 HDS002 LAN_MANDOU Sud-Est Ericsson 2G C Talkpool 7/23/2020 14:14 2:18:56 Fiber Affected by the Transmission issue at the main site Affected by the fiber link Turgeau- JACMEL INC411416 HDS003 CAMATIN Sud-Est Ericsson 2G C Talkpool 7/23/2020 14:14 2:18:56 Fiber Affected by the Transmission issue at the main site Affected by the fiber link Turgeau- JACMEL INC411416 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G C Talkpool 7/23/2020 14:14 2:18:56 Fiber Affected by the Transmission issue at the main site Affected by the fiber link Turgeau- JACMEL INC411416 HDS313 DARDE_ LA_ MONTAGNE Sud-Est Ericsson 2G C Talkpool 7/23/2020 14:14 2:18:56 Fiber Affected by the Transmission issue at the main site Affected by the fiber link Turgeau- JACMEL INC411416 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/23/2020 14:14 2:18:56 Fiber Affected by the Transmission issue at the main site Affected by the fiber link Turgeau- JACMEL INC411416 HDS364 KAGENME Sud-Est Ericsson 2G C Talkpool 7/23/2020 14:14 2:18:56 Fiber Affected by the Transmission issue at the main site Affected by the fiber link Turgeau- JACMEL INC410673 HDS034 HABITATION ST PAUL Sud-Est Ericsson 2G D Talkpool 7/23/2020 14:14 2:18:56 Fiber Affected by the Transmission issue at the main site Affected by the fiber link Turgeau- JACMEL INC410987 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/23/2020 14:37 1:55:56 Power Power Failure (Indeterminate) Site will be up once Commercial power source switched ON. INC411118 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G D Talkpool 7/23/2020 14:49 1:43:56 Power Generator failure (Indeterminate) Team is informed, ETA not yet available. INC411184 HDO358 PETIT_GOAVE Ouest Ericsson 3G+LTE A Talkpool 7/23/2020 14:54 1:38:56 Power Generator failure (Indeterminate) Team is informed, ETA 4:50 PM. INC411331 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 2G B Talkpool 7/23/2020 15:06 1:26:56 Power Generator failure (Indeterminate) Team is informed, ETA not yet available. INC411335 HDC267 VERRETTES Artibonite Ericsson 2G A Talkpool 7/23/2020 15:30 1:02:56 Power Generator failure (Indeterminate) Team is informed, ETA 05:10 PM. INC411336 HDC230 BOUCAN_CARRE Centre Ericsson 2G D Talkpool 7/23/2020 15:40 0:52:56 Power Generator failure (Indeterminate) Site will be up once Commercial power source switched ON. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C 20-Jul-20 Security_Access Team cannot reach the site due road blocked. More update will be share once available. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 4081 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 10377 bytes Desc: image003.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 23 16:24:56 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 23 Jul 2020 22:24:56 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 976:58:06 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 851:01:06 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 156:18:06 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting sector A in 1800 band. Spare part needed INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 153:22:06 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC408544 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/17/2020 22:26 139:58:06 RBS RBS Fault (RUS failure) RUS01B3 faulty , spare needed for replacement INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 132:22:06 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC410337 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 132:22:06 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 80:57:06 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 72:04:06 RBS RBS Fault (RUS failure) Faulty RUS01B3.spare need to be replaced. ETR to be provided. INC410341 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/21/2020 16:38 49:46:06 Power Power Failure (Solar System failure) Low voltage on the solar system. All Sectors Cannot be up due to not enough power, Power team is informed, new update will shared once available. INC410411 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/21/2020 16:42 49:42:06 Power Power Failure (Solar System failure) Low voltage on the solar system. All Sectors Cannot be up due to not enough power, Power team is informed, new update will shared once available. INC410484 HDO399 Moliere Ouest Ericsson 2G D Talkpool 7/21/2020 23:11 43:13:06 RBS RBS Fault (Indeterminate) TP cannot provide any update. INC410490 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/21/2020 23:34 42:50:06 RBS RBS Fault (RUS failure) RUS01B3 Faulty , need to be replace, follow up is ongoing INC410643 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/22/2020 8:20 34:04:06 Power Power Failure (Solar System failure) Low voltage on the solar system. All Sectors Cannot be up due to not enough power, Power team is informed, new update will shared once available. INC411042 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 7/22/2020 16:46 25:38:06 RBS RBS Fault (Indeterminate) RUS01B3 Faulty , need to be replace. INC411015 HDC274 ESTERE Artibonite Ericsson 3G C Talkpool 7/22/2020 18:38 23:46:06 RBS RBS Fault (Feeder Cable Failure) Faulty fiber cable, spare need to be replaced. ETR to be provided. INC410816 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/22/2020 22:41 19:43:06 Power Generator failure (Indeterminate) TP reported freeze plug and water pump leak on site, more update will be share ASAP. INC411060 HDS020 MONCHILE_2 Sud-Est Ericsson 2G D Talkpool 7/23/2020 0:37 17:47:06 RBS RBS Fault (RUS failure) RUS01B3 Faulty , Spare need to be replaced INC410982 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/23/2020 0:56 17:28:06 RBS RBS Fault (Indeterminate) Faulty RUS01B8.spare not available in region. ETR to be provided. INC411079 HDO317 TROU_CAIMAN Ouest Ericsson 2G D Talkpool 7/23/2020 5:45 12:39:06 Power Generator failure (Indeterminate) 2 rectifiers faulty, cabinet 1800 not powered, Team is fixing them. INC410029 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/23/2020 6:02 12:22:06 Power Power Failure (Solar System failure) Low voltage on the solar system. All Sectors Cannot be up due to not enough power, Power team is informed, new update will shared once available. INC410492 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/23/2020 8:35 9:49:06 Power Power Failure (Solar System failure) Low voltage on the solar system. All Sectors Cannot be up due to not enough power, Power team is informed, new update will shared once available. INC411292 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/23/2020 12:40 5:44:06 Power Power Failure (Indeterminate) Site will be up once Commercial power source switched ON. INC411317 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 7/23/2020 14:38 3:46:06 RBS RBS Fault (Indeterminate) Team I informed, ETA: 6:20PM INC411309 HDC274 ESTERE Artibonite Ericsson 2G C Talkpool 7/23/2020 15:06 3:18:06 RBS RBS Fault (Feeder Cable Failure) TX team is working on site INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/23/2020 18:00 0:24:06 Power Power Failure (Solar System failure) Solar system failed /Will be restored with sunrise Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 23 17:35:09 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 23 Jul 2020 23:35:09 +0000 Subject: [Rantt] NOC SITES REPORT updated for this July 23rd, 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this July 23rd, 2020 till 7:00 PM > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 336:51:30 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 159:41:30 Power Generator Failure (Engine broken) Talkpool Break down the genset , ETR to be provide by them INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 148:39:30 Power Generator Failure (Injection pump failure) Fuel injector and Priming pump issue. Spares part requested, team awaits approval. More update will be share once available. INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 142:23:30 Power Generator failure (Water Pump Issue) Faulty Water prump was replaced, but the new one is Faulty on site, Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 129:24:30 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 127:14:30 Power Generator Failure (Engine broken) Genset has been approved, ETR to be provided. INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 120:01:30 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 108:29:30 Power Generator failure (Head Cylinder failure) Faulty head cylinder, more update will be share once available. INC409433 HDC355 SIGUERITE Centre Ericsson 2G B Talkpool 7/20/2020 3:02 88:21:30 Transmission Transmission (Indeterminate) After Power intervention Tx team is requested, Eta not yet available. INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 50:13:30 Power Generator failure (Indeterminate) Talkpool Break down the genset , ETR to be provide by them INC410453 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 7/21/2020 19:26 47:57:30 Transmission Transmission (NPU Failure) NPU3B faulty, NPU3B spare needed. Spare not yet Available. INC410453 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 7/21/2020 19:26 47:57:30 Dependent Affected by the power issue at the main site Affected by HDC284 INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 46:11:30 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410548 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/22/2020 6:41 36:42:30 Power Power Failure (Indeterminate) Spare magnetic pickup not yet available, follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 8:34 34:49:30 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410734 HDO406 MACASSIN_TCHAROI Nippes Ericsson 2G B O&M FUEL 7/22/2020 14:17 29:06:30 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/22/2020 10:15 , ETR to be provided by them INC410748 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G C Talkpool 7/22/2020 14:50 28:33:30 RBS Affected by RBS issue on main site Affected by HDS351 INC410748 HDS351 ANSE_A_PITRE Sud-Est Ericsson 3G C Talkpool 7/22/2020 14:50 28:33:30 RBS RBS Fault (Indeterminate) TP cannot provide any update INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 15:08 28:15:30 Power Generator failure (Indeterminate) Due to unsafe area, the intervention cannot be performed at this time. Feedback expected from team INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 7/22/2020 17:06 26:17:30 Transmission Transmission (Indeterminate) RAU faulty, RAU spare needed INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 25:05:30 Power Power Failure (Indeterminate) Team is still working on site. INC411013 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/22/2020 18:37 24:46:30 Power Generator Failure (Faulty solenoid) Faulty Solenoid. Spare part not yet available. ETR to be provided INC410947 HAIDO620 MONTAGNE_DES_OLIVIERS Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/22/2020 20:50 22:33:30 Power Generator failure (Head Cylinder) Gasket head cylinder faulty. Follow up is ongoing for replacement. ETR to be provided INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/22/2020 22:14 21:09:30 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC410990 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/23/2020 2:26 16:57:30 Power Generator failure (Indeterminate) Talkpool is not managed the team to address the issue . INC410998 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 7/23/2020 4:34 14:49:30 Fuel Generator failure (Fuel issue) Fuel team is aware 07/23/2020 10:55PM. ETR to be provided INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 5:54 13:29:30 Power Generator failure (Indeterminate) Genset reported broken by the field team. Waiting doe confirmation. INC411213 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/23/2020 10:36 8:47:30 Power Generator failure (Indeterminate) DC alternator faulty, follow up is ongoing INC411213 HAIDS111 COLLEGE_HORACE Sud ZTE 2G+3G+LTE A Talkpool 7/23/2020 12:58 6:25:30 Dependent Affected by the power issue at the main site Attached to HDS114 INC411213 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 7/23/2020 12:58 6:25:30 Dependent Affected by the power issue at the main site Attached to HDS114 INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 5:33:30 RBS RBS Fault (Indeterminate) License issue, concerned team is informed, Follow up is ongoing. INC410987 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/23/2020 14:37 4:46:30 Power Power Failure (Indeterminate) Site will be up once Commercial power source switched ON. INC411118 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G D Talkpool 7/23/2020 14:49 4:34:30 Fuel Generator failure (Fuel issue) Portable genset is out of fuel, Follow up is ongoing. INC411331 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 2G+3G B Talkpool 7/23/2020 15:06 4:17:30 Power Generator failure (Indeterminate) Team is informed, ETA 06:30 PM is expired, New ETA not yet available. INC411347 HGA025 SALAGNAC Nippes Ericsson 3G A Talkpool 7/23/2020 16:20 3:03:30 RBS RBS Fault (Indeterminate) Team is informed, ETA to be provided. INC411292 HDN150 JEAN_RABEL Artibonite Ericsson 3G A Talkpool 7/23/2020 16:40 2:43:30 Power Generator failure (Indeterminate) Site will be up once Commercial power source switched ON. INC411356 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 7/23/2020 17:02 2:21:30 Power Generator failure (Indeterminate) Team is informed ETA 7:15 PM INC411366 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 7/23/2020 17:14 2:09:30 Power Generator failure (Indeterminate) Team is informed, ETA 08:30 PM. INC411453 HAIDO518 SANTO_3 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/23/2020 17:14 2:09:30 Power Power Failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is still ongoing with concerned team INC411372 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/23/2020 17:38 1:45:30 Transmission Transmission (Indeterminate) After Power intervention Tx team is requested, Eta not yet available. INC411469 HDC318 ROY_CANNOT Artibonite Ericsson 2G D Talkpool 7/23/2020 17:38 1:45:30 Power Power Failure (Solar System failure) Solar system failed . Site will be back on air when the batteries get charged with solar energy INC411469 HDC346 LOBELVY Artibonite Ericsson 2G D Talkpool 7/23/2020 17:38 1:45:30 Dependent Affected by the power issue at the main site Affected By HDC318 INC411464 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/23/2020 17:42 1:41:30 Power Power Failure (Indeterminate) Due to unsafe area, the intervention cannot be performed at this time. Feedback expected from team INC411344 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool 7/23/2020 17:54 1:29:30 Power Generator failure (Indeterminate) Site remains down after fiber link is restored, power team is informed, ETA 20:50 INC411471 HAIDN015 ROY_CANNOT Artibonite ZTE 2G+3G C Talkpool 7/23/2020 18:06 1:17:30 Power Generator failure (Indeterminate) Team is informed, ETA 07:45 PM. INC411376 HDO411 CHABANNE Ouest Ericsson 2G D Talkpool 7/23/2020 18:06 1:17:30 Power Generator failure (Indeterminate) Team is informed ETA to be provided. INC411473 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/23/2020 18:12 1:11:30 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC411472 HAIDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/23/2020 18:15 1:08:30 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC411477 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Talkpool 7/23/2020 18:22 1:01:30 Power Generator failure (Indeterminate) Team is informed, no ETA not yet available. INC411478 HAIDO688 FONTAMARA_49_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/23/2020 18:33 0:50:30 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 977:57:30 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 852:00:30 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 157:17:30 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting sector A in 1800 band. Spare part needed INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 154:21:30 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC408544 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/17/2020 22:26 140:57:30 RBS RBS Fault (RUS failure) RUS01B3 faulty , spare needed for replacement INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 133:21:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC410337 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 133:21:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 81:56:30 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 73:03:30 RBS RBS Fault (RUS failure) Faulty RUS01B3.spare need to be replaced. ETR to be provided. INC410341 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/21/2020 16:38 50:45:30 Power Power Failure (Solar System failure) Low voltage on the solar system. All Sectors Cannot be up due to not enough power, Power team is informed, new update will shared once available. INC410411 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/21/2020 16:42 50:41:30 Power Power Failure (Solar System failure) Low voltage on the solar system. All Sectors Cannot be up due to not enough power, Power team is informed, new update will shared once available. INC410484 HDO399 Moliere Ouest Ericsson 2G D Talkpool 7/21/2020 23:11 44:12:30 RBS RBS Fault (Indeterminate) TP cannot provide any update. INC410490 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/21/2020 23:34 43:49:30 RBS RBS Fault (RUS failure) RUS01B3 Faulty , need to be replace, follow up is ongoing INC410643 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/22/2020 8:20 35:03:30 Power Power Failure (Solar System failure) Low voltage on the solar system. All Sectors Cannot be up due to not enough power, Power team is informed, new update will shared once available. INC411042 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 7/22/2020 16:46 26:37:30 RBS RBS Fault (Indeterminate) RUS01B3 Faulty , need to be replace. INC411015 HDC274 ESTERE Artibonite Ericsson 3G C Talkpool 7/22/2020 18:38 24:45:30 RBS RBS Fault (Feeder Cable Failure) Faulty fiber cable, spare need to be replaced. ETR to be provided. INC410816 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/22/2020 22:41 20:42:30 Power Generator failure (Indeterminate) TP reported freeze plug and water pump leak on site, more update will be share ASAP. INC411060 HDS020 MONCHILE_2 Sud-Est Ericsson 2G #REF! Talkpool 7/23/2020 0:37 18:46:30 RBS RBS Fault (RUS failure) RUS01B3 Faulty , Spare need to be replaced INC410982 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/23/2020 0:56 18:27:30 RBS RBS Fault (Indeterminate) Faulty RUS01B8.spare not available in region. ETR to be provided. INC411079 HDO317 TROU_CAIMAN Ouest Ericsson 2G D Talkpool 7/23/2020 5:45 13:38:30 Power Generator failure (Indeterminate) 2 rectifiers faulty, cabinet 1800 not powered, Team is fixing them. INC410029 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/23/2020 6:02 13:21:30 Power Power Failure (Solar System failure) Low voltage on the solar system. All Sectors Cannot be up due to not enough power, Power team is informed, new update will shared once available. INC410492 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/23/2020 8:35 10:48:30 Power Power Failure (Solar System failure) Low voltage on the solar system. All Sectors Cannot be up due to not enough power, Power team is informed, new update will shared once available. INC411292 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/23/2020 12:40 6:43:30 Power Power Failure (Indeterminate) Site will be up once Commercial power source switched ON. INC411317 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 7/23/2020 14:38 4:45:30 RBS RBS Fault (Indeterminate) Team I informed, ETA: 6:20PM INC411309 HDC274 ESTERE Artibonite Ericsson 2G C Talkpool 7/23/2020 15:06 4:17:30 RBS RBS Fault (Feeder Cable Failure) TX team is working on site INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/23/2020 18:00 1:23:30 Power Power Failure (Solar System failure) Solar system failed /Will be restored with sunrise Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C 20-Jul-20 Security_Access Team cannot reach the site due road blocked. More update will be share once available. INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Sites Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC410936 HAIDO638 DEBROSSE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/22/2020 19:52 7/23/2020 7:22 11:30:00 4:00:00 Not Compliant Power Generator failure (PC board issue) PC board wet due to heavy rain Need to be justified Team fixed it then the genset restarted INC411028 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/22/2020 20:16 7/23/2020 8:05 11:49:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay The quantity of fuel added will be shared by concerned team INC410988 HDO267 IBOLELE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/23/2020 2:20 7/23/2020 8:37 6:17:00 4:00:00 Not Compliant Power Generator failure (Magnetic pickup failure) Magnetic pickup failure Need to be justified Team has tighten it then genset restarted INC411057 HDO264 BONREPOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/23/2020 0:31 7/23/2020 10:12 9:41:00 4:00:00 Not Compliant Power Generator failure (Water Pump Issue) High Temperature due to water pump leakage Need to be justified 1 gallon of coolant has been added then genset restarted INC411084 HAIDO263 RUE SYLVIA_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/23/2020 6:29 7/23/2020 9:37 3:08:00 4:00:00 Compliant Power Generator failure (Priming pump issue) Genset failed to start due to priming pump issue OK Team bleed it then genset restarted INC410795 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 17:28 7/23/2020 12:41 19:13:00 4:00:00 Not Compliant Power Generator Failure (Cable loose) Genset failed to start due to loose cable communication Need to be justified The connection has been reestablished then the genset restarted INC410795 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 7/22/2020 17:28 7/23/2020 12:41 19:13:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO511 Cascaded The site is back in service once the issue solved at HDO511 INC411224 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/23/2020 9:30 7/23/2020 14:36 5:06:00 4:00:00 Not Compliant Power Generator failure(Emergency Stop Button Pressed ) Emergency stop button was pressed Need to be justified The button has been reset to solve the issue INC410826 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 13:06 7/23/2020 12:08 23:02:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay The quantity of fuel added will be shared by concerned team INC410695 HAIDO549 LIZON_22 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 11:02 7/23/2020 12:31 25:29:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay The quantity of fuel added will be shared by concerned team INC411146 HAIDO539 ROUTE NATIONALE#1 DAMIEN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/23/2020 10:13 7/23/2020 13:19 3:06:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Genset failed due to starter battery failure OK The genset has been started with an external battery INC409101 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/19/2020 7:07 7/23/2020 12:43 101:35:22 4:00:00 Not Compliant Power Generator failure (High temperature) High Temperature due to radiator dirty Need to be justified Coolant has been added in the radiator then genset restarted INC411287 HAIDO264 BONREPOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/23/2020 12:10 7/23/2020 16:47 4:36:49 4:00:00 Not Compliant Power Generator failure (High temperature) High Temperature due to water pump leakage Need to be justified 1 gallon of coolant has been added then genset restarted INC411052 HAIDO509 TABARRE_59 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 23:53 7/23/2020 18:18 18:25:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay 300 gal of fuel added then power team restarted the genset INC411044 HDS278 KAY FEJIS Sud Ericsson 2G C Talkpool 7/22/2020 22:22 7/23/2020 10:58 12:36:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) indeterminate Need to be justified Fuel pipe opened and 1/2 of oil added. and genset restarted. INC411044 HDS197 MADAME LOUIS Sud Ericsson 2G C Talkpool 7/22/2020 22:22 7/23/2020 10:58 12:36:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS278 Cascaded Back up with the main site INC411055 HGA013 PT_TROU_NIPPES Nippes Ericsson 2G+3G C Talkpool 7/22/2020 23:52 7/23/2020 11:18 11:26:00 4:00:00 Not Compliant Power Generator Failure (Engine broken) indeterminate Need to be justified RCA and resolution details still pending from the contractor INC411055 HGA033 CANAL_BOUTE Nippes Ericsson 2G C Talkpool 7/22/2020 23:52 7/23/2020 11:18 11:26:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HGA013 Cascaded Back up with the main site INC411027 HDO421 GROS MAPOU Ouest Ericsson 2G C Talkpool 7/22/2020 20:10 7/23/2020 14:18 18:08:00 4:00:00 Not Compliant Power Generator Failure (Engine broken) indeterminate Need to be justified RCA and resolution details still pending from the contractor INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/15/2020 1:18 7/23/2020 9:10 199:52:22 4:00:00 Not Compliant Power Generator Failure (Engine broken) indeterminate Need to be justified RCA and resolution details still pending from the contractor INC410744 HDS358 BAUDARY Sud-Est Ericsson 2G D Talkpool 7/22/2020 20:14 7/23/2020 10:52 14:38:00 4:00:00 Not Compliant Power Generator Failure (Engine broken) indeterminate Need to be justified RCA and resolution details still pending from the contractor INC411094 HDS298 CHACHA_AQUIN Sud Ericsson 2G D Talkpool 7/23/2020 8:02 7/23/2020 11:34 3:31:55 4:00:00 Compliant RBS RBS Fault (Indeterminate) indeterminate OK NO power issue , RBS has been reset. INC411178 HDS308 FOND_JN_NOEL Sud-Est Ericsson 2G D Talkpool 7/23/2020 11:58 7/23/2020 13:48 1:49:53 4:00:00 Compliant Power Power Failure (Indeterminate) indeterminate OK RCA and resolution details still pending from the contractor INC411178 HDS320 MACARY_II Sud-Est Ericsson 2G D Talkpool 7/23/2020 11:58 7/23/2020 13:48 1:49:53 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS308 Cascaded Back up with the main site INC411178 HDS305 PEREDO Sud-Est Ericsson 2G C Talkpool 7/23/2020 11:58 7/23/2020 13:48 1:49:53 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS308 Cascaded Back up with the main site INC411178 HDS360 PICHON Sud-Est Ericsson 2G D Talkpool 7/23/2020 11:58 7/23/2020 13:48 1:49:53 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS308 Cascaded Back up with the main site INC411107 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/23/2020 7:26 7/23/2020 13:48 6:21:43 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Genset out of fuel Fuel Delivery Delay Fuel added INC411107 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/23/2020 7:26 7/23/2020 13:48 6:21:43 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDS277 Cascaded Back up with the main site INC410932 HDO380 BAUDARY Sud-Est Ericsson 2G+3G D Talkpool 7/22/2020 19:28 7/23/2020 13:55 18:27:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) indeterminate Need to be justified Genset has been restarted after refueling INC410131 HDS302 MACARY Sud-Est Ericsson 2G C Talkpool 7/21/2020 12:02 7/23/2020 14:00 49:57:59 4:00:00 Not Compliant Power Power Failure (Indeterminate) indeterminate Need to be justified RCA and resolution details still pending from the contractor INC411408 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 7/23/2020 13:46 7/23/2020 15:00 1:13:54 4:00:00 Compliant Power Generator failure (High temperature) High temperature OK High temperature. Dirty radiator, Radiator has been cooled and 1 gal. 1/2 coolant have been added. INC411105 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 7/23/2020 6:38 7/23/2020 18:00 11:22:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified Back on air when the batteries have been recharged INC411184 HDO358 PETIT_GOAVE Ouest Ericsson 3G+LTE A Talkpool 7/23/2020 14:54 7/23/2020 17:00 2:06:22 4:00:00 Compliant Power Power Failure (Indeterminate) indeterminate OK RCA and resolution details still pending from the contractor INC411416 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G c Talkpool 7/23/2020 14:14 7/23/2020 17:54 3:40:00 4:00:00 Compliant Fiber Affected by the Transmission issue at the main site Affected by the fiber link Turgeau- JACMEL Cascaded Affected by the fiber link in the south area. INC411416 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G C Talkpool 7/23/2020 14:14 7/23/2020 17:54 3:40:00 4:00:00 Compliant Fiber Affected by the Transmission issue at the main site Affected by the fiber link Turgeau- JACMEL Cascaded Affected by the fiber link in the south area. INC411416 HDS004 PIKAN Sud-Est Ericsson 2G C Talkpool 7/23/2020 14:14 7/23/2020 17:54 3:40:00 4:00:00 Compliant Fiber Affected by the Transmission issue at the main site Affected by the fiber link Turgeau- JACMEL Cascaded Affected by the fiber link in the south area. INC411416 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 7/23/2020 14:14 7/23/2020 17:54 3:40:00 4:00:00 Compliant Fiber Affected by the Transmission issue at the main site Affected by the fiber link Turgeau- JACMEL Cascaded Affected by the fiber link in the south area. INC411416 HDS025 LAVOUTTE Sud-Est Ericsson 2G C Talkpool 7/23/2020 14:14 7/23/2020 17:54 3:40:00 4:00:00 Compliant Fiber Affected by the Transmission issue at the main site Affected by the fiber link Turgeau- JACMEL Cascaded Affected by the fiber link in the south area. INC411416 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G C Talkpool 7/23/2020 14:14 7/23/2020 17:54 3:40:00 4:00:00 Compliant Fiber Affected by the Transmission issue at the main site Affected by the fiber link Turgeau- JACMEL Cascaded Affected by the fiber link in the south area. INC411416 HDS009 CYVADIER Sud-Est Ericsson 2G C Talkpool 7/23/2020 14:14 7/23/2020 17:54 3:40:00 4:00:00 Compliant Fiber Affected by the Transmission issue at the main site Affected by the fiber link Turgeau- JACMEL Cascaded Affected by the fiber link in the south area. INC411416 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 7/23/2020 14:14 7/23/2020 17:54 3:40:00 4:00:00 Compliant Fiber Affected by the Transmission issue at the main site Affected by the fiber link Turgeau- JACMEL Cascaded Affected by the fiber link in the south area. INC411416 HDS002 LAN_MANDOU Sud-Est Ericsson 2G C Talkpool 7/23/2020 14:14 7/23/2020 17:54 3:40:00 4:00:00 Compliant Fiber Affected by the Transmission issue at the main site Affected by the fiber link Turgeau- JACMEL Cascaded Affected by the fiber link in the south area. INC411416 HDS003 CAMATIN Sud-Est Ericsson 2G C Talkpool 7/23/2020 14:14 7/23/2020 17:54 3:40:00 4:00:00 Compliant Fiber Affected by the Transmission issue at the main site Affected by the fiber link Turgeau- JACMEL Cascaded Affected by the fiber link in the south area. INC411416 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G C Talkpool 7/23/2020 14:14 7/23/2020 17:54 3:40:00 4:00:00 Compliant Fiber Affected by the Transmission issue at the main site Affected by the fiber link Turgeau- JACMEL Cascaded Affected by the fiber link in the south area. INC411416 HDS313 DARDE_ LA_ MONTAGNE Sud-Est Ericsson 2G C Talkpool 7/23/2020 14:14 7/23/2020 17:54 3:40:00 4:00:00 Compliant Fiber Affected by the Transmission issue at the main site Affected by the fiber link Turgeau- JACMEL Cascaded Affected by the fiber link in the south area. INC411416 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/23/2020 14:14 7/23/2020 17:54 3:40:00 4:00:00 Compliant Fiber Affected by the Transmission issue at the main site Affected by the fiber link Turgeau- JACMEL Cascaded Affected by the fiber link in the south area. INC411416 HDS364 KAGENME Sud-Est Ericsson 2G C Talkpool 7/23/2020 14:14 7/23/2020 17:54 3:40:00 4:00:00 Compliant Fiber Affected by the Transmission issue at the main site Affected by the fiber link Turgeau- JACMEL Cascaded Affected by the fiber link in the south area. INC410673 HDS034 HABITATION ST PAUL Sud-Est Ericsson 2G D Talkpool 7/23/2020 14:14 7/23/2020 17:54 3:40:00 4:00:00 Compliant Fiber Affected by the Transmission issue at the main site Affected by the fiber link Turgeau- JACMEL Cascaded Affected by the fiber link in the south area. INC410996 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 7/23/2020 3:22 7/23/2020 7:33 4:11:18 4:00:00 Not Compliant Power Power Failure (Indeterminate) Low oil pressure Need to be justified 1/2 gal of oil added & genset restarted INC410816 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 7/23/2020 6:36 7/23/2020 8:50 2:14:18 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO321 Cascaded Back up with the main site INC410816 HDO454 ROCHE_BLANCHE Ouest Ericsson 2G D Talkpool 7/23/2020 6:36 7/23/2020 8:50 2:14:18 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO321 Cascaded Back up with the main site INC410890 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 7/22/2020 16:50 7/23/2020 8:53 16:03:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDC261 Cascaded Back up with the main site INC410914 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 7/22/2020 17:34 7/23/2020 8:55 15:21:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) generator failed Need to be justified DC alternator repaired and restarted the genset INC410974 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 7/22/2020 22:58 7/23/2020 9:19 10:21:18 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC225 OK Back up with the main site INC410974 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/22/2020 22:58 7/24/2020 9:19 34:21:18 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN167 Cascaded Back up with the main site INC410974 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Talkpool 7/22/2020 22:58 7/26/2020 9:19 82:21:18 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN167 Cascaded Back up with the main site INC410974 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/22/2020 22:58 7/27/2020 9:19 106:21:18 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN167 Cascaded Back up with the main site INC411085 HDC237 FORT RESOLU Centre Ericsson 2G D Talkpool 7/23/2020 6:37 7/23/2020 10:26 3:49:25 4:00:00 Compliant Power Generator failure (Breaker Tripped) main breaker tripped due to short circuit Need to be justified Breaker reset and Genset has been restated INC411223 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G D Talkpool 7/23/2020 10:05 7/23/2020 11:38 1:33:25 4:00:00 Compliant Power Generator failure (Indeterminate) Commercial Power switched OFF OK Site back up once EDH switched ON INC410442 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/23/2020 6:02 7/23/2020 9:55 3:53:18 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed OK Site back up with the sunrise INC410442 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/23/2020 6:02 7/23/2020 9:55 3:53:18 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC318 Cascaded Back up with the main site INC411269 HDN169 BEAUCHAMP Nord-Ouest Ericsson 2G D Talkpool 7/23/2020 11:06 7/23/2020 12:32 1:26:18 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure OK 1 1/2 Gallon oil added and genset restarted INC410858 HAIDO402 LAFITEAU Ouest Huawei 2G+3G B Talkpool 7/23/2020 8:57 7/23/2020 13:45 4:48:18 4:00:00 Not Compliant Power Generator failure (Indeterminate) low voltage dc Need to be justified Reset board hpu 3, and restarted the genset INC410858 HAIDO428 LAFITEAU Ouest Huawei 2G+3G+LTE A Talkpool 7/23/2020 8:57 7/23/2020 13:45 4:48:18 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO402 Cascaded Back up with the main site INC410890 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/22/2020 16:50 7/23/2020 13:43 20:53:18 4:00:00 Not Compliant Transmission Transmission (Indeterminate) DG overheat/Radiator dirty. Need to be justified Heat exchanger has cleaned INC410794 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/22/2020 17:17 7/23/2020 15:16 21:59:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Need to be justified Fuel added on the genset backup and restarted. INC411321 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/23/2020 14:50 7/23/2020 16:32 1:42:18 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Fault cleared by itself INC411321 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/23/2020 14:50 7/23/2020 16:32 1:42:18 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected BY HDC033 Cascaded Back up with the main site INC411335 HDC267 VERRETTES Artibonite Ericsson 2G+3G A Talkpool 7/23/2020 15:30 7/23/2020 16:26 0:56:18 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Fault cleared by itself INC411336 HDC230 BOUCAN_CARRE Centre Ericsson 2G D Talkpool 7/23/2020 15:40 7/23/2020 16:20 0:40:18 4:00:00 Compliant Power Generator failure (Indeterminate) Commercial Power switched OFF OK Site back up once EDH switched ON INC411228 HDN154 DESMARROS Nord-Ouest Ericsson 2G D Talkpool 7/23/2020 9:58 7/23/2020 16:45 6:47:18 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Starter battery connection established and genset restarted. INC411228 HDN181 PIERRETTE Nord-Ouest Ericsson 2G D Talkpool 7/23/2020 9:58 7/23/2020 16:45 6:47:18 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN154 Cascaded Back up with the main site INC410958 HAIDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 21:31 7/23/2020 16:02 18:31:18 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay refueling made and genset has been restarted INC411372 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 7/23/2020 17:38 7/23/2020 18:35 0:57:18 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC261 Cascaded Back up with the main site Cells Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC411002 HDS003 CAMATIN Sud-Est Ericsson 2G D Talkpool 7/22/2020 22:34 7/23/2020 9:48 11:13:54 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) indeterminate Need to be justified RCA and resolution details still pending from the contractor INC411178 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G D Talkpool 7/23/2020 11:58 7/23/2020 13:48 1:49:53 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS308 Cascaded Back up with the main site INC411178 HDS357 BANANE Sud-Est Ericsson 2G D Talkpool 7/23/2020 11:58 7/23/2020 13:48 1:49:53 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS308 Cascaded Back up with the main site INC411416 HDS285 JACSON BAINET Sud-Est Ericsson 2G C Talkpool 7/23/2020 14:14 7/23/2020 17:54 3:40:00 4:00:00 Compliant Fiber Affected by the Transmission issue at the main site Affected by the fiber link Turgeau- JACMEL Cascaded Affected by the fiber link in the south area. INC411416 HDS021 ST CYR Sud-Est Ericsson 2G C Talkpool 7/23/2020 14:14 7/23/2020 17:54 3:40:00 4:00:00 Compliant Fiber Affected by the Transmission issue at the main site Affected by the fiber link Turgeau- JACMEL Cascaded Affected by the fiber link in the south area. INC411416 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G C Talkpool 7/23/2020 14:14 7/23/2020 17:54 3:40:00 4:00:00 Compliant Fiber Affected by the Transmission issue at the main site Affected by the fiber link Turgeau- JACMEL Cascaded Affected by the fiber link in the south area. INC411416 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G C Talkpool 7/23/2020 14:14 7/23/2020 17:54 3:40:00 4:00:00 Compliant Fiber Affected by the Transmission issue at the main site Affected by the fiber link Turgeau- JACMEL Cascaded Affected by the fiber link in the south area. INC411416 HDS034 HABITATION ST PAUL Sud-Est Ericsson 2G C Talkpool 7/23/2020 14:14 7/23/2020 17:54 3:40:00 4:00:00 Compliant Fiber Affected by the Transmission issue at the main site Affected by the fiber link Turgeau- JACMEL Cascaded Affected by the fiber link in the south area. INC410978 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 7/22/2020 23:24 7/23/2020 15:00 15:36:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified Power reset applied on RUS INC411086 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 7/23/2020 6:18 7/23/2020 15:00 8:42:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) RUS power on Need to be justified RUS power on Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 23 18:30:56 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 24 Jul 2020 00:30:56 +0000 Subject: [Rantt] NOC hourly report at 08:00 PM Message-ID: Hello All, Received the NOC hourly report done at 08:00 PM Sites off air by Class Class A B C D Total Total 9 11 11 17 48 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 28 8 0 0 33 ZTE 5 5 2 0 5 Huawei 10 10 10 0 10 Network 43 23 12 0 48 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 31 4 6 6 1 48 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 337:55:33 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 160:45:33 Power Generator Failure (Engine broken) Talkpool Break down the genset , ETR to be provide by them INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 149:43:33 Power Generator Failure (Injection pump failure) Fuel injector and Priming pump issue. Spares part requested, team awaits approval. More update will be share once available. INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 143:27:33 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site, Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 130:28:33 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 128:18:33 Power Generator Failure (Engine broken) Genset has been approved, ETR to be provided. INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 121:05:34 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 109:33:33 Power Generator failure (Head Cylinder failure) Faulty head cylinder, more update will be share once available. INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 51:17:33 Power Generator failure (Indeterminate) Talkpool Break down the genset , ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 47:15:33 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410548 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/22/2020 6:41 37:46:33 Power Power Failure (Indeterminate) Spare magnetic pickup not yet available, follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 8:34 35:53:33 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410734 HDO406 MACASSIN_TCHAROI Nippes Ericsson 2G B O&M FUEL 7/22/2020 14:17 30:10:34 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/22/2020 10:15 , ETR to be provided by them INC410748 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G C Talkpool 7/22/2020 14:50 29:37:33 RBS Affected by RBS issue on main site Affected by HDS351 INC410748 HDS351 ANSE_A_PITRE Sud-Est Ericsson 3G C Talkpool 7/22/2020 14:50 29:37:33 RBS RBS Fault (Indeterminate) TP cannot provide any update INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 15:08 29:19:33 Power Generator failure (Indeterminate) Due to unsafe area, the intervention cannot be performed at this time. Feedback expected from team INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 7/22/2020 17:06 27:21:33 Transmission Transmission (Indeterminate) RAU faulty, RAU spare needed. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 26:09:34 Power Power Failure (Indeterminate) TP cannot provide any update INC411013 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/22/2020 18:37 25:50:34 Power Generator Failure (Faulty solenoid) Faulty Solenoid. Spare part not yet available. ETR to be provided INC410947 HAIDO620 MONTAGNE_DES_OLIVIERS Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/22/2020 20:50 23:37:33 Power Generator failure (Head Cylinder) Gasket head cylinder faulty. Follow up is ongoing for replacement. ETR to be provided INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/22/2020 22:14 22:13:33 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC410990 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/23/2020 2:26 18:01:33 Power Generator failure (Indeterminate) Talkpool is not managed the team to address the issue . INC410998 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 7/23/2020 4:34 15:53:33 Fuel Generator failure (Fuel issue) Fuel team is aware 07/23/2020 10:55PM. ETR to be provided INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 6:37:33 RBS RBS Fault (Indeterminate) License issue, concerned team is informed, Follow up is ongoing. INC410987 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/23/2020 14:37 5:50:33 Power Power Failure (Indeterminate) Site will be up once Commercial power source switched ON. INC411118 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G D Talkpool 7/23/2020 14:49 5:38:34 Fuel Generator failure (Fuel issue) Portable genset is out of fuel, Follow up is ongoing. INC411331 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 2G+3G B Talkpool 7/23/2020 15:06 5:21:33 Power Generator failure (Indeterminate) ETA 06:30 pm is expired. New update is still expected from TP. INC411347 HGA025 SALAGNAC Nippes Ericsson 3G A Talkpool 7/23/2020 16:20 4:07:33 RBS RBS Fault (Indeterminate) TP cannot provide any update INC411292 HDN150 JEAN_RABEL Artibonite Ericsson 3G A Talkpool 7/23/2020 16:40 3:47:33 Power Generator failure (Indeterminate) Site will be up once Commercial power source switched ON. INC411356 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 7/23/2020 17:02 3:25:33 Power Generator failure (Indeterminate) Team is informed ETA new ETA 8:45 PM INC411453 HAIDO518 SANTO_3 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/23/2020 17:14 3:13:34 Power Power Failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is still ongoing with concerned team INC411469 HDC318 ROY_CANNOT Artibonite Ericsson 2G D Talkpool 7/23/2020 17:38 2:49:33 Power Power Failure (Solar System failure) Solar system failed . Site will be back on air when the batteries get charged with solar energy INC411469 HDC346 LOBELVY Artibonite Ericsson 2G D Talkpool 7/23/2020 17:38 2:49:33 Dependent Affected by the power issue at the main site Affected By HDC318 INC411464 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/23/2020 17:42 2:45:33 Power Power Failure (Indeterminate) Due to unsafe area, the intervention cannot be performed at this time. Feedback expected from team INC411344 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool 7/23/2020 17:54 2:33:33 Power Generator failure (Indeterminate) Site remains down after fiber link is restored, power team is informed, ETA 20:50 INC411376 HDO411 CHABANNE Ouest Ericsson 2G D Talkpool 7/23/2020 18:06 2:21:33 Power Generator failure (Indeterminate) Due to heavy rain , team cannot reach the site yet , waiting for new update INC411472 HAIDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/23/2020 18:15 2:12:34 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 9:00 PM INC411477 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Talkpool 7/23/2020 18:22 2:05:33 Power Generator failure (Indeterminate) Team is informed, ETA 8:40 pm. INC411478 HAIDO688 FONTAMARA_49_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/23/2020 18:33 1:54:33 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 8:30 PM INC411484 HDS298 CHACHA_AQUIN Sud Ericsson 2G D Talkpool 7/23/2020 18:58 1:29:33 Power Generator failure (Indeterminate) Due to heavy rain , team cannot reach the site yet , waiting for new update INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 1:25:33 Power Generator Failure (Engine broken) Genset broken reported , waiting for update INC411385 HDS025 LAVOUTTE Sud-Est Ericsson 2G C Talkpool 7/23/2020 19:39 0:48:33 Fiber Affected by the Transmission issue at the main site Affected by Link Tur-Jac INC411385 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 7/23/2020 19:39 0:48:33 Fiber Affected by the Transmission issue at the main site Affected by Link Tur-Jac INC411385 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 7/23/2020 19:39 0:48:33 Fiber Affected by the Transmission issue at the main site Affected by Link Tur-Jac INC411385 HDS003 CAMATIN Sud-Est Ericsson 2G D Talkpool 7/23/2020 19:39 0:48:33 Fiber Affected by the Transmission issue at the main site Affected by Link Tur-Jac INC411385 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G A Talkpool 7/23/2020 19:39 0:48:33 Fiber Affected by the Transmission issue at the main site Affected by Link Tur-Jac INC411385 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/23/2020 19:39 0:48:33 Fiber Affected by the Transmission issue at the main site Affected by Link Tur-Jac INC411489 HAIDO090 DUPUYO Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/23/2020 19:40 0:47:33 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C 20-Jul-20 Security_Access Team cannot reach the site due road blocked. More update will be share once available. INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependant Affected by HGA134 Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 23 19:50:58 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 24 Jul 2020 01:50:58 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (09:00 PM). In-Reply-To: References: Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 09:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 980:23:52 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 854:26:52 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 159:43:52 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting sector A in 1800 band. Spare part needed INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 156:47:52 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC408544 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/17/2020 22:26 143:23:52 RBS RBS Fault (RUS failure) RUS01B3 faulty , spare needed for replacement INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 135:47:52 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC410337 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 135:47:52 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 84:22:52 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 75:29:52 RBS RBS Fault (RUS failure) Faulty RUS01B3.spare need to be replaced. ETR to be provided. INC410341 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/21/2020 16:38 53:11:52 Power Power Failure (Solar System failure) Low voltage on the solar system. All Sectors Cannot be up due to not enough power, Power team is informed, new update will shared once available. INC410411 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/21/2020 16:42 53:07:52 Power Power Failure (Solar System failure) Low voltage on the solar system. All Sectors Cannot be up due to not enough power, Power team is informed, new update will shared once available. INC410484 HDO399 Moliere Ouest Ericsson 2G D Talkpool 7/21/2020 23:11 46:38:52 RBS RBS Fault (Indeterminate) TP cannot provide any update. INC410490 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/21/2020 23:34 46:15:52 RBS RBS Fault (RUS failure) RUS01B3 Faulty , need to be replace, follow up is ongoing INC410643 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/22/2020 8:20 37:29:52 Power Power Failure (Solar System failure) Low voltage on the solar system. All Sectors Cannot be up due to not enough power, Power team is informed, new update will shared once available. INC411042 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 7/22/2020 16:46 29:03:52 RBS RBS Fault (Indeterminate) RUS01B3 Faulty , need to be replace. INC411015 HDC274 ESTERE Artibonite Ericsson 3G C Talkpool 7/22/2020 18:38 27:11:52 RBS RBS Fault (Feeder Cable Failure) Faulty fiber cable, spare need to be replaced. ETR to be provided. INC410816 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/22/2020 22:41 23:08:52 Power Generator failure (Indeterminate) Assessment report is preparing , engine swapping is requested, ETR to be provided INC411060 HDS020 MONCHILE_2 Sud-Est Ericsson 2G A Talkpool 7/23/2020 0:37 21:12:52 RBS RBS Fault (RUS failure) RUS01B3 Faulty , Spare need to be replaced INC410982 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/23/2020 0:56 20:53:52 RBS RBS Fault (RUS failure) Faulty RUS01B8.spare not available in region. ETR to be provided. INC411079 HDO317 TROU_CAIMAN Ouest Ericsson 2G D Talkpool 7/23/2020 5:45 16:04:52 Power Generator failure (Indeterminate) 2 rectifiers faulty, cabinet 1800 not powered, Team is fixing them. INC410029 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/23/2020 6:02 15:47:52 Power Power Failure (Solar System failure) Low voltage on the solar system. All Sectors Cannot be up due to not enough power, Power team is informed, new update will shared once available. INC410492 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/23/2020 8:35 13:14:52 Power Power Failure (Solar System failure) Low voltage on the solar system. All Sectors Cannot be up due to not enough power, Power team is informed, new update will shared once available. INC411317 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 7/23/2020 14:38 7:11:52 RBS RBS Fault (Indeterminate) Talkpool is not managed the team to address the issue INC411309 HDC274 ESTERE Artibonite Ericsson 2G C Talkpool 7/23/2020 15:06 6:43:52 RBS RBS Fault (Feeder Cable Failure) Talkpool is not managed the team to address the issue INC411385 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/23/2020 19:39 2:10:52 Fiber Affected by the Transmission issue at the main site Affected by Link Tur-Jac INC411385 HDS002 LAN_MANDOU Sud-Est Ericsson 2G A Talkpool 7/23/2020 19:39 2:10:52 Fiber Affected by the Transmission issue at the main site Affected by Link Tur-Jac INC411385 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool 7/23/2020 19:39 2:10:52 Fiber Affected by the Transmission issue at the main site Affected by Link Tur-Jac INC411385 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G B Talkpool 7/23/2020 19:39 2:10:52 Fiber Affected by the Transmission issue at the main site Affected by Link Tur-Jac INC411385 HDS021 ST CYR Sud-Est Ericsson 2G A Talkpool 7/23/2020 19:39 2:10:52 Fiber Affected by the Transmission issue at the main site Affected by Link Tur-Jac INC411385 HDS313 DARDE_ LA_ MONTAGNE Sud-Est Ericsson 2G C Talkpool 7/23/2020 19:39 2:10:52 Fiber Affected by the Transmission issue at the main site Affected by Link Tur-Jac INC411385 HDS285 JACSON BAINET Sud-Est Ericsson 2G D Talkpool 7/23/2020 19:39 2:10:52 Fiber Affected by the Transmission issue at the main site Affected by Link Tur-Jac INC411395 HDO334 ORIANI Artibonite Ericsson 2G D Talkpool 7/23/2020 20:40 1:09:52 RBS RBS Fault (Indeterminate) Team is already informed . ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 23 19:51:15 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 24 Jul 2020 01:51:15 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 09:00 PM. In-Reply-To: References: Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 09:00 PM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments No Site Running on Battery Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 23 20:56:11 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 24 Jul 2020 02:56:11 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 13 8 9 16 46 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 24 7 0 0 29 ZTE 4 4 2 0 4 Huawei 13 13 13 2 13 Network 41 24 15 2 46 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 28 5 6 5 2 46 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 340:23:25 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 163:13:25 Power Generator Failure (Engine broken) Talkpool Break down the genset. TP team will reach the site tomorrow morning by 8:00 am. INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 145:55:25 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site, Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 132:56:25 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 130:46:25 Power Generator Failure (Engine broken) Genset has been approved, ETR to be provided. INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 123:33:25 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 112:01:25 Power Generator failure (Head Cylinder failure) Faulty head cylinder, more update will be share once available. INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 53:45:25 Power Generator failure (Indeterminate) Talkpool Break down the genset , ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 49:43:25 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410548 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/22/2020 6:41 40:14:25 Power Power Failure (Indeterminate) Spare magnetic pickup not yet available, follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 8:34 38:21:25 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410748 HDS351 ANSE_A_PITRE Sud-Est Ericsson 3G C Talkpool 7/22/2020 14:50 32:05:25 RBS RBS Fault (DUW failure) DUW faulty , need to be replaced INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 15:08 31:47:25 Power Generator failure (Indeterminate) Due to unsafe area, the intervention cannot be performed at this time. Feedback expected from team INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 7/22/2020 17:06 29:49:25 Transmission Transmission (Indeterminate) RAU faulty, RAU spare collected and is on the way for the region. ETR not available yet. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 28:37:25 Power Power Failure (Indeterminate) TP cannot provide any update INC411013 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/22/2020 18:37 28:18:25 Power Generator Failure (Faulty solenoid) Faulty Solenoid. Spare part not yet available. ETR to be provided INC410947 HAIDO620 MONTAGNE_DES_OLIVIERS Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/22/2020 20:50 26:05:25 Power Generator failure (Head Cylinder) Gasket head cylinder faulty. Follow up is ongoing for replacement. ETR to be provided INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/22/2020 22:14 24:41:25 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC410990 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/23/2020 2:26 20:29:25 Power Generator failure (Indeterminate) Talkpool is not managed the team to address the issue . INC410998 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 7/23/2020 4:34 18:21:25 Fuel Generator failure (Fuel issue) Fuel team is aware 07/23/2020 10:55PM. ETR to be provided INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 9:05:25 RBS RBS Fault (Indeterminate) License issue, concerned team is informed, Follow up is ongoing. INC410987 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/23/2020 14:37 8:18:25 Power Power Failure (Indeterminate) Site will be up once Commercial power source switched ON. INC411118 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G D Talkpool 7/23/2020 14:49 8:06:25 Fuel Generator failure (Fuel issue) Portable genset is out of fuel, Follow up is ongoing by TP for the refueling. INC411347 HGA025 SALAGNAC Nippes Ericsson 3G A Talkpool 7/23/2020 16:20 6:35:25 RBS RBS Fault (Indeterminate) Team is dispatched , ETA expired , waiting for next update INC411292 HDN150 JEAN_RABEL Artibonite Ericsson 3G A Talkpool 7/23/2020 16:40 6:15:25 Power Generator failure (Indeterminate) Site will be up once Commercial power source switched ON. INC411453 HAIDO518 SANTO_3 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/23/2020 17:14 5:41:25 Power Power Failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is still ongoing with concerned team INC411464 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/23/2020 17:42 5:13:25 Power Power Failure (Indeterminate) Due to unsafe area, the intervention cannot be performed at this time. Feedback expected from team INC411376 HDO411 CHABANNE Ouest Ericsson 2G D O&M FUEL 7/23/2020 18:06 4:49:25 Fuel Generator failure (Fuel issue) Fuel team has been informed since 23/7/2020 10:18 PM , ETR to be provided by them INC411477 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B O&M FUEL 7/23/2020 18:22 4:33:25 Fuel Generator failure (Fuel issue) Fuel team has been informed since( July 23th 2020) at 9:34 pm. ETR to be provided. INC411484 HDS298 CHACHA_AQUIN Sud Ericsson 2G D Talkpool 7/23/2020 18:58 3:57:25 Power Generator failure (Indeterminate) Due to heavy rain , team cannot reach the site yet , waiting for new update INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 3:53:25 Power Generator Failure (Engine broken) Genset broken reported , waiting for update INC411385 HDS025 LAVOUTTE Sud-Est Ericsson 2G C Talkpool 7/23/2020 19:39 3:16:25 Fiber Affected by the Transmission issue at the main site Affected by Link Tur-Jac INC411385 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 7/23/2020 19:39 3:16:25 Fiber Affected by the Transmission issue at the main site Affected by Link Tur-Jac INC411385 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 7/23/2020 19:39 3:16:25 Fiber Affected by the Transmission issue at the main site Affected by Link Tur-Jac INC411385 HDS003 CAMATIN Sud-Est Ericsson 2G D Talkpool 7/23/2020 19:39 3:16:25 Fiber Affected by the Transmission issue at the main site Affected by Link Tur-Jac INC411385 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G A Talkpool 7/23/2020 19:39 3:16:25 Fiber Affected by the Transmission issue at the main site Affected by Link Tur-Jac INC411385 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/23/2020 19:39 3:16:25 Fiber Affected by the Transmission issue at the main site Affected by Link Tur-Jac INC411489 HAIDO090 DUPUYO Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/23/2020 19:40 3:15:25 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 10:30 PM INC411494 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/23/2020 20:12 2:43:25 Power Generator failure (Fuel issue) Portable genset is out of fuel, Follow up is ongoing by TP for the refueling. INC411498 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 7/23/2020 20:19 2:36:25 Power Affected by the Transmission issue at the main site Team has been informed , ETA not yet available INC411496 HDO273 DELMAS_40B Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/23/2020 20:21 2:34:25 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 10:30 PM INC411496 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/23/2020 20:21 2:34:25 Dependent Affected by the power issue at the main site Affected by HDO273 INC411496 HDO450 KALIKO_2 Ouest Huawei 2G+3G+LTE A Talkpool 7/23/2020 20:21 2:34:25 Dependent Affected by the power issue at the main site Affected by HDO273 INC411501 HDO019 MARCADIEUX Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/23/2020 20:50 2:05:25 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 10:45 PM INC411606 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 7/23/2020 21:32 1:23:25 Power Generator failure (Indeterminate) Team has been informed , ETA not yet available INC411605 HAIDO051 MORNE_BRUN Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/23/2020 21:52 1:03:25 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C 20-Jul-20 Security_Access Team cannot reach the site due road blocked. More update will be share once available. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 23 22:27:04 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 24 Jul 2020 04:27:04 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 12 10 9 16 47 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 24 7 0 0 29 ZTE 6 6 3 0 6 Huawei 12 12 12 1 12 Network 42 25 15 1 47 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 30 5 0 9 3 47 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 341:54:01 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 164:44:01 Power Generator Failure (Engine broken) Talkpool Break down the genset. TP team will reach the site tomorrow morning by 8:00 am. INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 147:26:01 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site, Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 134:27:01 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 132:17:01 Power Generator Failure (Engine broken) Genset has been approved, ETR to be provided. INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 125:04:01 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 113:32:01 Power Generator failure (Head Cylinder failure) Faulty head cylinder, more update will be share once available. INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 55:16:01 Power Generator failure (Indeterminate) Talkpool Break down the genset , ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 51:14:01 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410548 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/22/2020 6:41 41:45:01 Power Power Failure (Indeterminate) Spare magnetic pickup not yet available, follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 8:34 39:52:01 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410748 HDS351 ANSE_A_PITRE Sud-Est Ericsson 3G C Talkpool 7/22/2020 14:50 33:36:01 RBS RBS Fault (DUW failure) DUW faulty , need to be replaced INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 15:08 33:18:01 Power Generator failure (Indeterminate) Due to unsafe area, the intervention cannot be performed at this time. Feedback expected from team INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 7/22/2020 17:06 31:20:01 Transmission Transmission (Indeterminate) RAU faulty, RAU spare collected and is on the way for the region. ETR not available yet. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 30:08:01 Power Power Failure (Indeterminate) TP cannot provide any update INC411013 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/22/2020 18:37 29:49:01 Power Generator Failure (Faulty solenoid) Faulty Solenoid. Spare part not yet available. ETR : 5:30 AM INC410947 HAIDO620 MONTAGNE_DES_OLIVIERS Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/22/2020 20:50 27:36:01 Power Generator failure (Head Cylinder) Gasket head cylinder faulty. Follow up is ongoing for replacement. ETR: 7:30 AM INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/22/2020 22:14 26:12:01 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC410990 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/23/2020 2:26 22:00:01 Power Generator failure (Indeterminate) Talkpool is not managed the team to address the issue . INC410998 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 7/23/2020 4:34 19:52:01 Fuel Generator failure (Fuel issue) Fuel team is aware 07/23/2020 10:55PM. ETR to be provided INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 10:36:01 RBS RBS Fault (Indeterminate) License issue, concerned team is informed, Follow up is ongoing. INC410987 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/23/2020 14:37 9:49:01 Power Power Failure (Indeterminate) Site will be up once Commercial power source switched ON. INC411118 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G D Talkpool 7/23/2020 14:49 9:37:01 Fuel Generator failure (Fuel issue) Genset swapping is scheduled for July 24, 2020. Currently site is down because of the Portable genset is out of fuel, Follow up is ongoing by TP for the refueling. INC411347 HGA025 SALAGNAC Nippes Ericsson 3G A Talkpool 7/23/2020 16:20 8:06:01 RBS RBS Fault (Indeterminate) Team is on site INC411292 HDN150 JEAN_RABEL Artibonite Ericsson 3G A Talkpool 7/23/2020 16:40 7:46:01 Power Generator failure (Indeterminate) Site will be up once Commercial power source switched ON. INC411453 HAIDO518 SANTO_3 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/23/2020 17:14 7:12:01 Power Power Failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is still ongoing with concerned team INC411464 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/23/2020 17:42 6:44:01 Power Power Failure (Indeterminate) Due to unsafe area, the intervention cannot be performed at this time. ETA: 6:00 AM INC411376 HDO411 CHABANNE Ouest Ericsson 2G D O&M FUEL 7/23/2020 18:06 6:20:01 Fuel Generator failure (Fuel issue) Fuel team has been informed since 23/7/2020 10:18 PM , ETR to be provided by them INC411477 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B O&M FUEL 7/23/2020 18:22 6:04:01 Fuel Generator failure (Fuel issue) Fuel team has been informed since( July 23th 2020) at 9:34 pm. ETR to be provided. INC411484 HDS298 CHACHA_AQUIN Sud Ericsson 2G D Talkpool 7/23/2020 18:58 5:28:01 Power Generator failure (Indeterminate) Team has been informed , ETA 1:00 AM INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 5:24:01 Power Generator Failure (Engine broken) Genset broken reported , waiting for update INC411385 HDS025 LAVOUTTE Sud-Est Ericsson 2G C Talkpool 7/23/2020 19:39 4:47:01 Transmission Affected by the Transmission issue at the main site Site was affected by fiber link but remains down after link restored INC411385 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 7/23/2020 19:39 4:47:01 Transmission Affected by the Transmission issue at the main site Site was affected by fiber link but remains down after link restored INC411385 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 7/23/2020 19:39 4:47:01 Transmission Affected by the Transmission issue at the main site Site was affected by fiber link but remains down after link restored INC411385 HDS003 CAMATIN Sud-Est Ericsson 2G D Talkpool 7/23/2020 19:39 4:47:01 Transmission Affected by the Transmission issue at the main site Site was affected by fiber link but remains down after link restored INC411498 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 7/23/2020 20:19 4:07:01 Power Generator failure (Indeterminate) Team will reach the site once they done working at HDS298 INC411496 HDO450 KALIKO_2 Ouest Huawei 2G+3G+LTE A Talkpool 7/23/2020 20:21 4:05:01 Dependent Affected by the power issue at the main site Affected by HDO273 INC411496 HDO273 DELMAS_40B Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/23/2020 20:21 4:05:01 Power Power Failure (Indeterminate) Team is waiting for the access. INC411496 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/23/2020 20:21 4:05:01 Dependent Affected by the power issue at the main site Affected by HDO273 INC411501 HDO019 MARCADIEUX Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/23/2020 20:50 3:36:01 Power Power Failure (Indeterminate) Team is waiting for the access. INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/23/2020 20:51 3:35:01 Power Power Failure (Solar System failure) Solar system failed /Will be restored with sunrise INC411606 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 7/23/2020 21:32 2:54:01 Power Generator Failure (Engine broken) Team has been informed , ETA not yet available INC411608 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C Talkpool 7/23/2020 22:14 2:12:01 Power Generator failure (Indeterminate) Swapping is expected to be done on 7/24/2020 INC411518 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 7/23/2020 22:59 1:27:01 Power Power Failure (Indeterminate) TP refuse to send his team to reach the site at this time. INC411601 HAIDO606 FONTAMARA_27_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/23/2020 23:22 1:04:01 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC411520 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 7/23/2020 23:39 0:47:01 Power Generator failure (Indeterminate) Team has been informed , ETA 2:00 AM INC411520 HDO459 MARIANI_LEOGANE Ouest Ericsson 2G B Talkpool 7/23/2020 23:39 0:47:01 Dependent Affected by the power issue at the main site Affected by HDO412 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C 20-Jul-20 Security_Access Team cannot reach the site due road blocked. More update will be share once available. INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependant Affected by HGA134 Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 23 22:51:54 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 24 Jul 2020 04:51:54 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 983:24:27 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 857:27:27 Power RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 162:44:27 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting sector A in 1800 band. Spare part needed INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 159:48:27 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC408544 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/17/2020 22:26 146:24:27 RBS RBS Fault (RUS failure) RUS01B3 faulty , spare needed for replacement INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 138:48:27 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC410337 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 138:48:27 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 87:23:27 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 78:30:27 RBS RBS Fault (RUS failure) Faulty RUS01B3.spare need to be replaced. ETR to be provided. INC410341 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/21/2020 16:38 56:12:27 Power Power Failure (Solar System failure) Low voltage on the solar system. All Sectors Cannot be up due to not enough power, Power team is informed, new update will shared once available. INC410411 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/21/2020 16:42 56:08:27 Power Power Failure (Solar System failure) Low voltage on the solar system. All Sectors Cannot be up due to not enough power, Power team is informed, new update will shared once available. INC410484 HDO399 Moliere Ouest Ericsson 2G D Talkpool 7/21/2020 23:11 49:39:27 RBS RBS Fault (Indeterminate) TP cannot provide any update. INC410490 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/21/2020 23:34 49:16:27 RBS RBS Fault (RUS failure) RUS01B3 Faulty , need to be replace, follow up is ongoing INC410643 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/22/2020 8:20 40:30:27 Power Power Failure (Solar System failure) Low voltage on the solar system. All Sectors Cannot be up due to not enough power, Power team is informed, new update will shared once available. INC411042 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 7/22/2020 16:46 32:04:27 RBS RBS Fault (Indeterminate) RUS01B3 Faulty , need to be replace. INC411015 HDC274 ESTERE Artibonite Ericsson 3G C Talkpool 7/22/2020 18:38 30:12:27 RBS RBS Fault (Feeder Cable Failure) Faulty fiber cable, spare need to be replaced. ETR to be provided. INC410816 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/22/2020 22:41 26:09:27 Power Generator failure (Indeterminate) Assessment report is preparing , engine swapping is requested, ETR to be provided INC411060 HDS020 MONCHILE_2 Sud-Est Ericsson 2G A Talkpool 7/23/2020 0:37 24:13:27 RBS RBS Fault (RUS failure) RUS01B3 Faulty , Spare need to be replaced INC410982 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/23/2020 0:56 23:54:27 RBS RBS Fault (RUS failure) Faulty RUS01B8.spare not available in region. ETR to be provided. INC411079 HDO317 TROU_CAIMAN Ouest Ericsson 2G D Talkpool 7/23/2020 5:45 19:05:27 Power Generator failure (Indeterminate) 2 rectifiers faulty, cabinet 1800 not powered, Team is fixing them. INC410029 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/23/2020 6:02 18:48:27 Power Power Failure (Solar System failure) Low voltage on the solar system. All Sectors Cannot be up due to not enough power, Power team is informed, new update will shared once available. INC410492 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/23/2020 8:35 16:15:27 Power Power Failure (Solar System failure) Low voltage on the solar system. All Sectors Cannot be up due to not enough power, Power team is informed, new update will shared once available. INC411413 HDS241 MARC_LASSERE Sud Ericsson 2G B Talkpool 7/23/2020 14:06 10:44:27 RBS RBS Fault (Indeterminate) Team is on site INC411317 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 7/23/2020 14:38 10:12:27 RBS RBS Fault (Indeterminate) Talkpool is not managed the team to address the issue INC411309 HDC274 ESTERE Artibonite Ericsson 2G C Talkpool 7/23/2020 15:06 9:44:27 RBS RBS Fault (Indeterminate) Talkpool is not managed the team to address the issue INC411385 HDS002 LAN_MANDOU Sud-Est Ericsson 2G A Talkpool 7/23/2020 19:39 5:11:27 Transmission Affected by the Transmission issue at the main site Site was affected by fiber link but remains down after link restored INC411385 HDS313 DARDE_ LA_ MONTAGNE Sud-Est Ericsson 2G C Talkpool 7/23/2020 19:39 5:11:27 Transmission Affected by the Transmission issue at the main site Site was affected by fiber link but remains down after link restored INC411385 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G A Talkpool 7/23/2020 19:39 5:11:27 Transmission Affected by the Transmission issue at the main site Site was affected by fiber link but remains down after link restored INC411385 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/23/2020 19:39 5:11:27 Transmission Affected by the Transmission issue at the main site Site was affected by fiber link but remains down after link restored INC411395 HDO334 ORIANI Artibonite Ericsson 2G D Talkpool 7/23/2020 20:40 4:10:27 RBS RBS Fault (Indeterminate) Red zone ,. Team can't reach the site at night Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 23 22:53:00 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 24 Jul 2020 04:53:00 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 12:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 12:00 AM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC411604 HDC002 SISAL Artibonite Huawei #N/A Talkpool 7/23/2020 21:49 3:01:27 Power Generator failure (Indeterminate) Team is on the way . ETA:12 h40 AM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 23 23:26:38 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 24 Jul 2020 05:26:38 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM Sites off air by Class Class A B C D Total Total 11 10 8 16 45 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 23 6 0 0 27 ZTE 6 6 3 0 6 Huawei 12 12 12 1 12 Network 41 24 15 1 45 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 30 6 0 6 3 45 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 342:51:02 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 165:41:02 Power Generator Failure (Engine broken) Talkpool Break down the genset. TP team will reach the site tomorrow morning by 8:00 am. INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 148:23:02 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site, Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 135:24:02 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 133:14:02 Power Generator Failure (Engine broken) Genset has been approved, ETR to be provided. INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 126:01:02 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 114:29:02 Power Generator failure (Head Cylinder failure) Faulty head cylinder, more update will be share once available. INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 56:13:02 Power Generator failure (Indeterminate) Talkpool Break down the genset , ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 52:11:02 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410548 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/22/2020 6:41 42:42:02 Power Power Failure (Indeterminate) Spare magnetic pickup not yet available, follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 8:34 40:49:02 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410748 HDS351 ANSE_A_PITRE Sud-Est Ericsson 3G C Talkpool 7/22/2020 14:50 34:33:02 RBS RBS Fault (DUW failure) DUW faulty , need to be replaced INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 15:08 34:15:02 Power Generator failure (Indeterminate) Due to unsafe area, the intervention cannot be performed at this time. Feedback expected from team INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 7/22/2020 17:06 32:17:02 Transmission Transmission (Indeterminate) RAU faulty, RAU spare collected and is on the way for the region. ETR not available yet. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 31:05:02 Power Power Failure (Indeterminate) TP cannot provide any update INC411013 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/22/2020 18:37 30:46:02 Power Generator Failure (Faulty solenoid) Faulty Solenoid. Spare part not yet available. ETR : 5:30 AM INC410947 HAIDO620 MONTAGNE_DES_OLIVIERS Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/22/2020 20:50 28:33:02 Power Generator failure (Head Cylinder) Gasket head cylinder faulty. Follow up is ongoing for replacement. ETR: 7:30 AM INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/22/2020 22:14 27:09:02 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC410990 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/23/2020 2:26 22:57:02 Power Generator failure (Indeterminate) Talkpool is not managed the team to address the issue . INC410998 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 7/23/2020 4:34 20:49:02 Fuel Generator failure (Fuel issue) Fuel team is aware 07/23/2020 10:55PM. ETR to be provided INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 11:33:02 RBS RBS Fault (Indeterminate) License issue, concerned team is informed, Follow up is ongoing. INC410987 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/23/2020 14:37 10:46:02 Power Power Failure (Indeterminate) Site will be up once Commercial power source switched ON. INC411118 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G D Talkpool 7/23/2020 14:49 10:34:02 Fuel Generator failure (Fuel issue) Genset swapping is scheduled for July 24, 2020. Currently site is down because of the Portable genset is out of fuel, Follow up is ongoing by TP for the refueling. INC411292 HDN150 JEAN_RABEL Artibonite Ericsson 3G A Talkpool 7/23/2020 16:40 8:43:02 Power Generator failure (Indeterminate) Site will be up once Commercial power source switched ON. INC411453 HAIDO518 SANTO_3 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/23/2020 17:14 8:09:02 Power Power Failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is still ongoing with concerned team INC411464 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/23/2020 17:42 7:41:02 Power Power Failure (Indeterminate) Due to unsafe area, the intervention cannot be performed at this time. ETA: 6:00 AM INC411376 HDO411 CHABANNE Ouest Ericsson 2G D O&M FUEL 7/23/2020 18:06 7:17:02 Fuel Generator failure (Fuel issue) Fuel team has been informed since 23/7/2020 10:18 PM , ETR to be provided by them INC411477 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B O&M FUEL 7/23/2020 18:22 7:01:02 Fuel Generator failure (Fuel issue) Fuel team has been informed since( July 23th 2020) at 9:34 pm. ETR to be provided. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 6:21:02 Power Generator Failure (Engine broken) Genset broken reported , waiting for update INC411385 HDS003 CAMATIN Sud-Est Ericsson 2G D Talkpool 7/23/2020 19:39 5:44:02 Transmission Affected by the Transmission issue at the main site Site was affected by fiber link but remains down after link restored INC411498 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 7/23/2020 20:19 5:04:02 Power Generator failure (Indeterminate) Team will reach the site once they done working at HDS298 INC411496 HDO450 KALIKO_2 Ouest Huawei 2G+3G+LTE A Talkpool 7/23/2020 20:21 5:02:02 Dependent Affected by the power issue at the main site Affected by HDO273 INC411496 HDO273 DELMAS_40B Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/23/2020 20:21 5:02:02 Power Power Failure (Indeterminate) Team has been informed, but they cannot reach the site due access issue INC411496 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/23/2020 20:21 5:02:02 Dependent Affected by the power issue at the main site Affected by HDO273 INC411501 HDO019 MARCADIEUX Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/23/2020 20:50 4:33:02 Transmission Transmission (Fiber issue) affected by fiber links HDO682-SDH010 and Turgeau INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/23/2020 20:51 4:32:02 Power Power Failure (Solar System failure) Solar system failed /Will be restored with sunrise INC411606 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 7/23/2020 21:32 3:51:02 Power Generator Failure (Engine broken) Swapping is expected to be done on 7/24/2020 INC411608 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C Talkpool 7/23/2020 22:14 3:09:02 Power Generator failure (Indeterminate) Site suspected out of fuel , waiting for pictures to confirm INC411518 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 7/23/2020 22:59 2:24:02 Power Power Failure (Indeterminate) TP refuse to send his team to reach the site at this time. INC411601 HAIDO606 FONTAMARA_27_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/23/2020 23:22 2:01:02 Power Power Failure (Indeterminate) Due to unsafe area, the intervention cannot be performed at this time. ETA not provided INC411520 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 7/23/2020 23:39 1:44:02 Power Generator failure (Indeterminate) Team has been informed , ETA 2:00 AM INC411520 HDO459 MARIANI_LEOGANE Ouest Ericsson 2G B Talkpool 7/23/2020 23:39 1:44:02 Dependent Affected by the power issue at the main site Affected by HDO412 INC411613 HDO335 PALMA Ouest Ericsson 2G D Talkpool 7/24/2020 0:02 1:21:02 Power Generator failure (Indeterminate) Team has been informed , ETA not yet available INC411523 HDC292 MARELOUISE Artibonite Ericsson 2G D Talkpool 7/24/2020 0:20 1:03:02 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. INC411525 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse Ericsson 2G C Talkpool 7/24/2020 0:52 0:31:02 Fuel Generator failure (Fuel issue) Portable genset out of fuel , waiting for update Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C 20-Jul-20 Security_Access Team cannot reach the site due road blocked. More update will be share once available. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 24 01:49:03 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 24 Jul 2020 07:49:03 +0000 Subject: [Rantt] NOC hourly report at 03:00 AM Message-ID: Hello All, Received the NOC hourly report done at 03:00 AM Sites off air by Class Class A B C D Total Total 15 11 9 20 55 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 29 9 0 0 33 ZTE 6 6 3 0 6 Huawei 16 16 14 1 16 Network 51 31 17 1 55 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 34 6 0 6 9 55 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 345:15:59 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 168:05:59 Power Generator Failure (Engine broken) Talkpool Break down the genset. TP team will reach the site tomorrow morning by 8:00 am. INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 150:47:59 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site, Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 137:48:59 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 135:38:59 Power Generator Failure (Engine broken) Genset has been approved, ETR to be provided. INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 128:25:59 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 116:53:59 Power Generator failure (Head Cylinder failure) Faulty head cylinder, more update will be share once available. INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 58:37:59 Power Generator failure (Indeterminate) Talkpool Break down the genset , ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 54:35:59 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410548 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/22/2020 6:41 45:06:59 Power Power Failure (Indeterminate) Spare magnetic pickup not yet available, follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 8:34 43:13:59 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410748 HDS351 ANSE_A_PITRE Sud-Est Ericsson 3G C Talkpool 7/22/2020 14:50 36:57:59 RBS RBS Fault (DUW failure) DUW faulty , need to be replaced INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 15:08 36:39:59 Power Generator failure (Indeterminate) Due to unsafe area, the intervention cannot be performed at this time. Feedback expected from team INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 7/22/2020 17:06 34:41:59 Transmission Transmission (Indeterminate) RAU faulty, RAU spare collected and is on the way for the region. ETR not available yet. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 33:29:59 Power Power Failure (Indeterminate) TP cannot provide any update INC411013 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/22/2020 18:37 33:10:59 Power Generator Failure (Faulty solenoid) Faulty Solenoid. Spare part not yet available. ETR : 5:30 AM INC410947 HAIDO620 MONTAGNE_DES_OLIVIERS Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/22/2020 20:50 30:57:59 Power Generator failure (Head Cylinder) Gasket head cylinder faulty. Follow up is ongoing for replacement. ETR: 7:30 AM INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/22/2020 22:14 29:33:59 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC410990 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/23/2020 2:26 25:21:59 Power Generator failure (Indeterminate) Talkpool is not managed the team to address the issue . INC410998 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 7/23/2020 4:34 23:13:59 Fuel Generator failure (Fuel issue) Fuel team is aware 07/23/2020 10:55PM. ETR to be provided INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 13:57:59 RBS RBS Fault (Indeterminate) License issue, concerned team is informed, Follow up is ongoing. INC410987 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/23/2020 14:37 13:10:59 Power Power Failure (Indeterminate) Site will be up once Commercial power source switched ON. INC411118 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G D Talkpool 7/23/2020 14:49 12:58:59 Fuel Generator failure (Fuel issue) Genset swapping is scheduled for July 24, 2020. Currently site is down because of the Portable genset is out of fuel, Follow up is ongoing by TP for the refueling. INC411292 HDN150 JEAN_RABEL Artibonite Ericsson 3G A Talkpool 7/23/2020 16:40 11:07:59 Power Generator failure (Indeterminate) Site will be up once Commercial power source switched ON. INC411453 HAIDO518 SANTO_3 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/23/2020 17:14 10:33:59 Power Power Failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is still ongoing with concerned team INC411464 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/23/2020 17:42 10:05:59 Power Power Failure (Indeterminate) Due to unsafe area, the intervention cannot be performed at this time. ETA: 6:00 AM INC411376 HDO411 CHABANNE Ouest Ericsson 2G D O&M FUEL 7/23/2020 18:06 9:41:59 Fuel Generator failure (Fuel issue) Fuel team has been informed since 23/7/2020 10:18 PM , ETR to be provided by them INC411477 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B O&M FUEL 7/23/2020 18:22 9:25:59 Fuel Generator failure (Fuel issue) Fuel team has been informed since( July 23th 2020) at 9:34 pm. ETR to be provided. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 8:45:59 Power Generator Failure (Engine broken) Genset broken reported , waiting for update INC411385 HDS003 CAMATIN Sud-Est Ericsson 2G D Talkpool 7/23/2020 19:39 8:08:59 RBS RBS Fault (Indeterminate) Site was affected by fiber link but remains down after link restored, Tx team is informed INC411498 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 7/23/2020 20:19 7:28:59 Power Generator failure (Indeterminate) Team is on site INC411496 HDO273 DELMAS_40B Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/23/2020 20:21 7:26:59 Power Power Failure (Indeterminate) Team has been informed, but they cannot reach the site due access issue INC411496 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/23/2020 20:21 7:26:59 Dependent Affected by the power issue at the main site Affected by HDO273 INC411496 HDO450 KALIKO_2 Ouest Huawei 2G+3G+LTE A Talkpool 7/23/2020 20:21 7:26:59 Dependent Affected by the power issue at the main site Affected by HDO273 INC411501 HDO019 MARCADIEUX Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/23/2020 20:50 6:57:59 Transmission Transmission (Fiber issue) Affected by fiber links HDO682-SDH010 and Turgeau INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/23/2020 20:51 6:56:59 Power Power Failure (Solar System failure) Solar system failed /Will be restored with sunrise INC411606 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 7/23/2020 21:32 6:15:59 Power Generator Failure (Engine broken) Swapping is expected to be done on 7/24/2020 INC411608 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C Talkpool 7/23/2020 22:14 5:33:59 Power Generator failure (Indeterminate) Site suspected out of fuel , waiting for pictures to confirm INC411518 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 7/23/2020 22:59 4:48:59 Power Power Failure (Indeterminate) TP refuse to send his team to reach the site at this time. INC411601 HAIDO606 FONTAMARA_27_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/23/2020 23:22 4:25:59 Power Power Failure (Indeterminate) Due to unsafe area, the intervention cannot be performed at this time. ETA not provided INC411613 HDO335 PALMA Ouest Ericsson 2G D Talkpool 7/24/2020 0:02 3:45:59 Power Generator failure (Indeterminate) Island site , team will be able to reach the site by 7:30 AM INC411523 HDC292 MARELOUISE Artibonite Ericsson 2G D Talkpool 7/24/2020 0:20 3:27:59 Power Power Failure (Indeterminate) Team has been informed; ETA 3:45 am. INC411533 HAIDS277 NAN BOULE Sud Ericsson 2G+3G C Talkpool 7/24/2020 0:48 2:59:59 Power Generator failure (Indeterminate) Team has been informed , ETA not yet available INC411498 HAIDS196 JABOIN Sud Ericsson 2G D Talkpool 7/24/2020 0:48 2:59:59 Dependent Affected by HDS277 Affected by HDS277 INC411525 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse Ericsson 2G C Talkpool 7/24/2020 0:52 2:55:59 Fuel Generator failure (Fuel issue) Portable genset out of fuel , waiting for update INC411530 HAIDO328 GUITON Ouest Huawei 2G+3G+LTE A Talkpool 7/24/2020 0:57 2:50:59 Power Power Failure (Indeterminate) Team has been informed; ETA 4:15 am. INC411530 HAIDO432 BERCY Ouest Huawei 2G+3G A Talkpool 7/24/2020 0:57 2:50:59 Dependent Affected by the power issue at the main site Affected by HDO328 INC411530 HAIDO327 THOMAS_ARCHAIE Ouest Huawei 2G+3G A Talkpool 7/24/2020 0:57 2:50:59 Dependent Affected by the power issue at the main site Affected by HDO328 INC411530 HAIDO306 VIGNIER Ouest Huawei 2G+3G+LTE A Talkpool 7/24/2020 0:57 2:50:59 Dependent Affected by the power issue at the main site Affected by HDO328 INC411623 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 2G+3G B Talkpool 7/24/2020 1:58 1:49:59 Power Power Failure (Indeterminate) No starter battery on site. Site will be up once Commercial power source switched ON. INC411118 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 7/24/2020 2:02 1:45:59 Dependent Affected by the power issue at the main site Affected by HDN106 INC411118 HDN133 AUX_PLAINES Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:02 1:45:59 Dependent Affected by the power issue at the main site Affected by HDN106 INC411625 HDC166 NAN_GOMME Artibonite Ericsson 2G D Talkpool 7/24/2020 2:22 1:25:59 Power Power Failure (Indeterminate) Team has been informed; ETA 5:30 am. INC411625 HDC152 GWOMON_KPEGM Artibonite Ericsson 2G B Talkpool 7/24/2020 2:22 1:25:59 Dependent Affected by the power issue at the main site Affected by HDC166 INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 1:13:59 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C 20-Jul-20 Security_Access Team cannot reach the site due road blocked. More update will be share once available. INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependant Affected by HGA134 Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 24 01:53:29 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 24 Jul 2020 07:53:29 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (03:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 03:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 986:26:39 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 860:29:39 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 165:46:39 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting sector A in 1800 band. Spare part needed INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 162:50:39 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC408544 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/17/2020 22:26 149:26:39 RBS RBS Fault (RUS failure) RUS01B3 faulty , spare needed for replacement INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 141:50:39 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC410337 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 141:50:39 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 90:25:39 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 81:32:39 RBS RBS Fault (RUS failure) Faulty RUS01B3.spare need to be replaced. ETR to be provided. INC410341 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/21/2020 16:38 59:14:39 Power Power Failure (Solar System failure) Low voltage on the solar system. All Sectors Cannot be up due to not enough power, Power team is informed, new update will shared once available. INC410411 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/21/2020 16:42 59:10:39 Power Power Failure (Solar System failure) Low voltage on the solar system. All Sectors Cannot be up due to not enough power, Power team is informed, new update will shared once available. INC410484 HDO399 Moliere Ouest Ericsson 2G D Talkpool 7/21/2020 23:11 52:41:39 RBS RBS Fault (Indeterminate) TP cannot provide any update. INC410490 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/21/2020 23:34 52:18:39 RBS RBS Fault (RUS failure) RUS01B3 Faulty , need to be replace, follow up is ongoing INC410643 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/22/2020 8:20 43:32:39 Power Power Failure (Solar System failure) Low voltage on the solar system. All Sectors Cannot be up due to not enough power, Power team is informed, new update will shared once available. INC411042 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 7/22/2020 16:46 35:06:39 RBS RBS Fault (Indeterminate) RUS01B3 Faulty , need to be replace. INC411015 HDC274 ESTERE Artibonite Ericsson 3G C Talkpool 7/22/2020 18:38 33:14:39 RBS RBS Fault (Feeder Cable Failure) Faulty fiber cable, spare need to be replaced. ETR to be provided. INC410816 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/22/2020 22:41 29:11:39 Power Generator failure (Indeterminate) Assessment report is preparing , engine swapping is requested, ETR to be provided INC411060 HDS020 MONCHILE_2 Sud-Est Ericsson 2G A Talkpool 7/23/2020 0:37 27:15:39 RBS RBS Fault (RUS failure) RUS01B3 Faulty , Spare need to be replaced INC410982 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/23/2020 0:56 26:56:39 RBS RBS Fault (RUS failure) Faulty RUS01B8.spare not available in region. ETR to be provided. INC411079 HDO317 TROU_CAIMAN Ouest Ericsson 2G D Talkpool 7/23/2020 5:45 22:07:39 Power Generator failure (Indeterminate) 2 rectifiers faulty, cabinet 1800 not powered, Team is fixing them. INC411413 HDS241 MARC_LASSERE Sud Ericsson 2G B Talkpool 7/23/2020 14:06 13:46:39 Power Generator failure (Indeterminate) Power team has been requested INC411317 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 7/23/2020 14:38 13:14:39 RBS RBS Fault (Indeterminate) E1 Issue found . Digicel TX Team Assistance is needed to solve the issue INC411309 HDC274 ESTERE Artibonite Ericsson 2G C Talkpool 7/23/2020 15:06 12:46:39 RBS RBS Fault (SFP failure) Faulty SFP. Spare part needed INC411292 HDN150 JEAN_RABEL Artibonite Ericsson 3G A Talkpool 7/23/2020 16:40 11:12:39 Power Generator failure (Indeterminate) Site will be up once Commercial power source switched ON. INC411539 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G A Talkpool 7/23/2020 19:39 8:13:39 RBS RBS Fault (Indeterminate) Team has been informed ETA not yet available Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 24 01:55:17 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 24 Jul 2020 07:55:17 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 03:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 03:00 AM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC411604 HDC002 SISAL Artibonite Huawei #N/A Talkpool 7/23/20 21:49 2:35:58 Power Generator failure (Indeterminate) Team is on the site for CM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 24 02:29:15 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 24 Jul 2020 08:29:15 +0000 Subject: [Rantt] NOC hourly report at 04:00 AM Message-ID: Hello All, Received the NOC hourly report done at 04:00 AM Sites off air by Class Class A B C D Total Total 17 12 9 23 61 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 30 8 0 0 34 ZTE 9 8 3 0 9 Huawei 18 18 15 1 18 Network 57 34 18 1 61 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 39 6 0 6 10 61 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 345:56:09 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 168:46:09 Power Generator Failure (Engine broken) Talkpool Break down the genset. TP team will reach the site tomorrow morning by 8:00 am. INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 151:28:09 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site, Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 138:29:09 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 136:19:09 Power Generator Failure (Engine broken) Genset has been approved, ETR to be provided. INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 129:06:09 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 117:34:09 Power Generator failure (Head Cylinder failure) Faulty head cylinder, more update will be share once available. INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 59:18:09 Power Generator failure (Indeterminate) Talkpool Break down the genset , ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 55:16:09 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410548 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/22/2020 6:41 45:47:09 Power Power Failure (Indeterminate) Spare magnetic pickup not yet available, follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 8:34 43:54:09 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410748 HDS351 ANSE_A_PITRE Sud-Est Ericsson 3G C Talkpool 7/22/2020 14:50 37:38:09 RBS RBS Fault (DUW failure) DUW faulty , need to be replaced INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 15:08 37:20:09 Power Generator failure (Indeterminate) Due to unsafe area, the intervention cannot be performed at this time. Feedback expected from team INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 7/22/2020 17:06 35:22:09 Transmission Transmission (Indeterminate) RAU faulty, RAU spare collected and is on the way for the region. ETR not available yet. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 34:10:09 Power Power Failure (Indeterminate) TP cannot provide any update INC411013 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/22/2020 18:37 33:51:09 Power Generator Failure (Faulty solenoid) Faulty Solenoid. Spare part not yet available. ETR : 5:30 AM INC410947 HAIDO620 MONTAGNE_DES_OLIVIERS Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/22/2020 20:50 31:38:09 Power Generator failure (Head Cylinder) Gasket head cylinder faulty. Follow up is ongoing for replacement. ETR: 7:30 AM INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/22/2020 22:14 30:14:09 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC410990 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/23/2020 2:26 26:02:09 Power Generator failure (Indeterminate) Talkpool is not managed the team to address the issue . INC410998 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 7/23/2020 4:34 23:54:09 Fuel Generator failure (Fuel issue) Fuel team is aware 07/23/2020 10:55PM. ETR to be provided INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 14:38:09 RBS RBS Fault (Indeterminate) License issue, concerned team is informed, Follow up is ongoing. INC410987 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/23/2020 14:37 13:51:09 Power Power Failure (Indeterminate) Site will be up once Commercial power source switched ON. INC411118 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G D Talkpool 7/23/2020 14:49 13:39:09 Fuel Generator failure (Fuel issue) Genset swapping is scheduled for July 24, 2020. Currently site is down because of the Portable genset is out of fuel, Follow up is ongoing by TP for the refueling. INC411292 HDN150 JEAN_RABEL Artibonite Ericsson 3G A Talkpool 7/23/2020 16:40 11:48:09 Power Generator failure (Indeterminate) Site will be up once Commercial power source switched ON. INC411453 HAIDO518 SANTO_3 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/23/2020 17:14 11:14:09 Power Power Failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is still ongoing with concerned team INC411464 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/23/2020 17:42 10:46:09 Power Power Failure (Indeterminate) Due to unsafe area, the intervention cannot be performed at this time. ETA: 6:00 AM INC411376 HDO411 CHABANNE Ouest Ericsson 2G D O&M FUEL 7/23/2020 18:06 10:22:09 Fuel Generator failure (Fuel issue) Fuel team has been informed since 23/7/2020 10:18 PM , ETR to be provided by them INC411477 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B O&M FUEL 7/23/2020 18:22 10:06:09 Fuel Generator failure (Fuel issue) Fuel team has been informed since( July 23th 2020) at 9:34 pm. ETR to be provided. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 9:26:09 Power Generator Failure (Engine broken) Genset broken reported , waiting for update INC411385 HDS003 CAMATIN Sud-Est Ericsson 2G D Talkpool 7/23/2020 19:39 8:49:09 RBS RBS Fault (Indeterminate) Site was affected by fiber link but remains down after link restored, TX team is informed INC411496 HDO273 DELMAS_40B Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/23/2020 20:21 8:07:09 Power Power Failure (Indeterminate) Team has been informed, but they cannot reach the site due access issue INC411496 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/23/2020 20:21 8:07:09 Dependent Affected by the power issue at the main site Affected by HDO273 INC411496 HDO450 KALIKO_2 Ouest Huawei 2G+3G+LTE A Talkpool 7/23/2020 20:21 8:07:09 Dependent Affected by the power issue at the main site Affected by HDO273 INC411501 HDO019 MARCADIEUX Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/23/2020 20:50 7:38:09 Transmission Transmission (Fiber issue) Affected by fiber links HDO682-SDH010 and Turgeau INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/23/2020 20:51 7:37:09 Power Power Failure (Solar System failure) Solar system failed /Will be restored with sunrise INC411606 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 7/23/2020 21:32 6:56:09 Power Generator Failure (Engine broken) Swapping is expected to be done on 7/24/2020 INC411608 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C Talkpool 7/23/2020 22:14 6:14:09 Power Generator failure (Indeterminate) Site suspected out of fuel , waiting for pictures to confirm INC411518 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 7/23/2020 22:59 5:29:09 Power Power Failure (Indeterminate) TP refuse to send his team to reach the site at this time. INC411601 HAIDO606 FONTAMARA_27_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/23/2020 23:22 5:06:09 Power Power Failure (Indeterminate) Due to unsafe area, the intervention cannot be performed at this time. ETA not provided INC411613 HDO335 PALMA Ouest Ericsson 2G D Talkpool 7/24/2020 0:02 4:26:09 Power Generator failure (Indeterminate) Island site , team will be able to reach the site by 7:30 AM INC411523 HDC292 MARELOUISE Artibonite Ericsson 2G D Talkpool 7/24/2020 0:20 4:08:09 Power Power Failure (Indeterminate) Team has been informed; ETA 3:45 am. INC411533 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/24/2020 0:48 3:40:09 Power Generator failure (Indeterminate) Portable genset out of fuel , waiting for update from TP INC411498 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/24/2020 0:48 3:40:09 Dependent Affected by HDS277 Affected by HDS277 INC411525 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse Huawei 2G+3G C Talkpool 7/24/2020 0:52 3:36:09 Fuel Generator failure (Fuel issue) Portable genset out of fuel , waiting for update from TP INC411530 HAIDO327 THOMAS_ARCHAIE Ouest Huawei 2G+3G A Talkpool 7/24/2020 0:57 3:31:09 Dependent Affected by the power issue at the main site Affected by HDO328 INC411530 HAIDO328 GUITON Ouest Huawei 2G+3G+LTE A Talkpool 7/24/2020 0:57 3:31:09 Power Power Failure (Indeterminate) Team has been informed; ETA 4:15 am. INC411530 HAIDO432 BERCY Ouest Huawei 2G+3G A Talkpool 7/24/2020 0:57 3:31:09 Dependent Affected by the power issue at the main site Affected by HDO328 INC411530 HAIDO306 VIGNIER Ouest Huawei 2G+3G+LTE A Talkpool 7/24/2020 0:57 3:31:09 Dependent Affected by the power issue at the main site Affected by HDO328 INC411621 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/24/2020 1:02 3:26:09 Power Power Failure (Indeterminate) Site is suspected down for fuel they are waiting for picture to confirm INC411623 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 2G+3G B Talkpool 7/24/2020 1:58 2:30:09 Power Power Failure (Indeterminate) No starter battery on site. Site will be up once Commercial power source switched ON. INC411118 HDN133 AUX_PLAINES Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:02 2:26:09 Dependent Affected by the power issue at the main site Affected by HDN106 INC411118 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 7/24/2020 2:02 2:26:09 Dependent Affected by the power issue at the main site Affected by HDN106 INC411625 HDC166 NAN_GOMME Artibonite Ericsson 2G D Talkpool 7/24/2020 2:22 2:06:09 Power Power Failure (Indeterminate) Team has been informed; ETA 5:30 am. INC411625 HDC152 GWOMON_KPEGM Artibonite Ericsson 2G B Talkpool 7/24/2020 2:22 2:06:09 Dependent Affected by the power issue at the main site Affected by HDC166 INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 1:54:09 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. INC411628 HGA002 MIRAGOANE Nippes Ericsson 2G A Talkpool 7/24/2020 2:49 1:39:09 Power Generator failure (Indeterminate) Team has been informed , ETA 5:30 AM INC411628 HGA027 SAINTE_BELAIRE Nippes Ericsson 2G D Talkpool 7/24/2020 2:49 1:39:09 Dependent Affected by the power issue at the main site Affected by HGA002 INC411630 HGA020 GROS_TROU Nippes Ericsson 2G D Talkpool 7/24/2020 2:49 1:39:09 Power Generator failure (Indeterminate) Team has been informed , ETA 6:30 AM INC411629 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 7/24/2020 2:53 1:35:09 Power Generator failure (Indeterminate) Team has been informed , ETA not yet available INC411494 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/24/2020 3:34 0:54:09 Power Power Failure (Indeterminate) Portable genset is out of fuel, Follow up is ongoing by TP for the refueling. INC411633 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 7/24/2020 3:45 0:43:09 Power Generator failure (Indeterminate) Team has been informed , ETA not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C 20-Jul-20 Security_Access Team cannot reach the site due road blocked. More update will be share once available. INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependant Affected by HGA134 Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 24 04:37:20 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 24 Jul 2020 10:37:20 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 989:10:07 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 863:13:07 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 168:30:07 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting sector A in 1800 band. Spare part needed INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 165:34:07 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC408544 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/17/2020 22:26 152:10:07 RBS RBS Fault (RUS failure) RUS01B3 faulty , spare needed for replacement INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 144:34:07 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC410337 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 144:34:07 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 93:09:07 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 84:16:07 RBS RBS Fault (RUS failure) Faulty RUS01B3.spare need to be replaced. ETR to be provided. INC410341 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/21/2020 16:38 61:58:07 Power Power Failure (Solar System failure) Low voltage on the solar system. All Sectors Cannot be up due to not enough power, Power team is informed, new update will shared once available. INC410411 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/21/2020 16:42 61:54:07 Power Power Failure (Solar System failure) Low voltage on the solar system. All Sectors Cannot be up due to not enough power, Power team is informed, new update will shared once available. INC410484 HDO399 Moliere Ouest Ericsson 2G D Talkpool 7/21/2020 23:11 55:25:07 RBS RBS Fault (Indeterminate) TP cannot provide any upddate. INC410490 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/21/2020 23:34 55:02:07 RBS RBS Fault (RUS failure) RUS01B3 Faulty , need to be replace, follow up is ongoing INC410643 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/22/2020 8:20 46:16:07 Power Power Failure (Solar System failure) Low voltage on the solar system. All Sectors Cannot be up due to not enough power, Power team is informed, new update will shared once available. INC411042 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 7/22/2020 16:46 37:50:07 RBS RBS Fault (Indeterminate) RUS01B3 Faulty , need to be replace. INC411015 HDC274 ESTERE Artibonite Ericsson 3G C Talkpool 7/22/2020 18:38 35:58:07 RBS RBS Fault (Feeder Cable Failure) Faulty fiber cable, spare need to be replaced. ETR to be provided. INC410816 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/22/2020 22:41 31:55:07 Power Generator failure (Indeterminate) Assessment report is preparing , engine swapping is requested, ETR to be provided INC411060 HDS020 MONCHILE_2 Sud-Est Ericsson 2G A Talkpool 7/23/2020 0:37 29:59:07 RBS RBS Fault (RUS failure) RUS01B3 Faulty , Spare need to be replaced INC410982 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/23/2020 0:56 29:40:07 RBS RBS Fault (RUS failure) Faulty RUS01B8.spare not available in region. ETR to be provided. INC411079 HDO317 TROU_CAIMAN Ouest Ericsson 2G D Talkpool 7/23/2020 5:45 24:51:07 Power Generator failure (Indeterminate) 2 rectifiers faulty, cabinet 1800 not powered, Team is fixing them. INC411413 HDS241 MARC_LASSERE Sud Ericsson 2G B Digicel 7/23/2020 14:06 16:30:07 RBS RBS Fault (Indeterminate) Tx team requested support from BSC , waiting for update INC411317 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 7/23/2020 14:38 15:58:07 RBS RBS Fault (Indeterminate) E1 Issue found . Digicel TX Team Assistance is needed to solve the issue INC411309 HDC274 ESTERE Artibonite Ericsson 2G C Talkpool 7/23/2020 15:06 15:30:07 RBS RBS Fault (SFP failure) Faulty SFP. Spare part needed INC411539 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G A Talkpool 7/23/2020 19:39 10:57:07 RBS RBS Fault (Indeterminate) Team has been informed ETA 7:00 AM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 24 06:20:19 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 24 Jul 2020 12:20:19 +0000 Subject: [Rantt] NOC SITES REPORT updated for this July 24th, 2020 till 7:00 AM. Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this July 24th, 2020 till 7:00 AM. > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 349:40:18 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 172:30:18 Power Generator Failure (Engine broken) Talkpool Break down the genset. TP team will reach the site this morning by 8:00 am. INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 155:12:18 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site, Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 142:13:18 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 140:03:18 Power Generator Failure (Engine broken) Genset has been approved, ETR to be provided. INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 132:50:18 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 121:18:18 Power Generator failure (Head Cylinder failure) Faulty head cylinder, more update will be share once available. INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 63:02:18 Power Generator failure (Indeterminate) Talkpool Break down the genset , ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 59:00:18 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410548 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/22/2020 6:41 49:31:18 Power Power Failure (Indeterminate) Spare magnetic pickup not yet available, follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 8:34 47:38:18 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410748 HDS351 ANSE_A_PITRE Sud-Est Ericsson 3G C Talkpool 7/22/2020 14:50 41:22:18 RBS RBS Fault (DUW failure) DUW faulty , need to be replaced INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 15:08 41:04:18 Power Generator failure (Indeterminate) Due to unsafe area, the intervention cannot be performed at this time. Feedback expected from team INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 7/22/2020 17:06 39:06:18 Transmission Transmission (Indeterminate) RAU faulty, RAU spare collected and is on the way for the region. ETR not available yet. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 37:54:18 Power Generator Failure (Engine Knocking ) Engine knocking reported , ETR to be provided by TP INC411013 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/22/2020 18:37 37:35:18 Power Generator Failure (Faulty solenoid) Faulty Solenoid. Spare part not yet available. ETR : 8:00 AM INC410947 HAIDO620 MONTAGNE_DES_OLIVIERS Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/22/2020 20:50 35:22:18 Power Generator failure (Head Cylinder) Gasket head cylinder faulty. Follow up is ongoing for replacement. ETR: 7:30 AM INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/22/2020 22:14 33:58:18 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC410990 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/23/2020 2:26 29:46:18 Power Generator failure (Indeterminate) Talkpool is not managed the team to address the issue . INC410998 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 7/23/2020 4:34 27:38:18 Fuel Generator failure (Fuel issue) Fuel team is aware 07/23/2020 10:55PM. ETR to be provided INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 18:22:18 RBS RBS Fault (Indeterminate) License issue, concerned team is informed, Follow up is ongoing. INC410987 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/23/2020 14:37 17:35:18 Power Power Failure (Indeterminate) Site will be up once Commercial power source switched ON. INC411118 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G D Talkpool 7/23/2020 14:49 17:23:18 Fuel Generator failure (Fuel issue) Genset swapping is scheduled for July 24, 2020. Currently site is down because of the Portable genset is out of fuel, Follow up is ongoing by TP for the refueling. INC411292 HDN150 JEAN_RABEL Artibonite Ericsson 3G A Talkpool 7/23/2020 16:40 15:32:18 Power Generator failure (Indeterminate) Site will be up once Commercial power source switched ON. INC411453 HAIDO518 SANTO_3 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/23/2020 17:14 14:58:18 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 4h46 AM. Feedback expected from them INC411469 HDC318 ROY_CANNOT Artibonite Ericsson 2G D Talkpool 7/23/2020 17:38 14:34:18 Power Power Failure (Solar System failure) Solar system failed . Site will be back on air when the batteries get charged with solar energy INC411469 HDC346 LOBELVY Artibonite Ericsson 2G D Talkpool 7/23/2020 17:38 14:34:18 Dependent Affected by the power issue at the main site Affected By HDC318 INC411464 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/23/2020 17:42 14:30:18 Power Power Failure (Indeterminate) Due to unsafe area, the intervention cannot be performed at this time. ETA: 7:45 AM INC411376 HDO411 CHABANNE Ouest Ericsson 2G D O&M FUEL 7/23/2020 18:06 14:06:18 Fuel Generator failure (Fuel issue) Fuel team has been informed since 23/7/2020 10:18 PM , ETR to be provided by them INC411477 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B O&M FUEL 7/23/2020 18:22 13:50:18 Fuel Generator failure (Fuel issue) Fuel team has been informed since( July 23th 2020) at 9:34 pm. ETR to be provided. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 13:10:18 Power Generator Failure (Engine broken) Genset broken reported , waiting for update INC411385 HDS003 CAMATIN Sud-Est Ericsson 2G D Talkpool 7/23/2020 19:39 12:33:18 Power Generator failure (Indeterminate) Power team and Tx team aware to check , new ETA 7:00 AM INC411496 HDO450 KALIKO_2 Ouest Huawei 2G+3G+LTE A Talkpool 7/23/2020 20:21 11:51:18 Dependent Affected by the power issue at the main site Affected by HDO273 INC411496 HDO273 DELMAS_40B Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/23/2020 20:21 11:51:18 Power Power Failure (Indeterminate) Team is working on the site. INC411496 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/23/2020 20:21 11:51:18 Dependent Affected by the power issue at the main site Affected by HDO273 INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/23/2020 20:51 11:21:18 Power Power Failure (Solar System failure) Solar system failed /Will be restored with sunrise INC411606 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 7/23/2020 21:32 10:40:18 Power Generator Failure (Engine broken) Swapping is expected to be done on 7/24/2020 INC411608 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C Talkpool 7/23/2020 22:14 9:58:18 Power Generator failure (Indeterminate) Site suspected out of fuel , waiting for pictures to confirm INC411518 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 7/23/2020 22:59 9:13:18 Power Power Failure (Indeterminate) TP refuse to send his team to reach the site at this time. The ETA is for 7:10 am. INC411601 HAIDO606 FONTAMARA_27_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/23/2020 23:22 8:50:18 Power Power Failure (Indeterminate) Due to unsafe area, the intervention cannot be performed at this time. ETA: 8:00 AM INC411613 HDO335 PALMA Ouest Ericsson 2G D Talkpool 7/24/2020 0:02 8:10:18 Power Generator failure (Indeterminate) Island site , team will be able to reach the site by 7:30 AM INC411533 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/24/2020 0:48 7:24:18 Power Generator failure (Indeterminate) Portable genset out of fuel , waiting for update from TP INC411498 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/24/2020 0:48 7:24:18 Dependent Affected by HDS277 Affected by HDS277 INC411525 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse Huawei 2G+3G C Talkpool 7/24/2020 0:52 7:20:18 Fuel Generator failure (Fuel issue) Portable genset out of fuel , waiting for update from TP INC411530 HAIDO328 GUITON Ouest Huawei 2G+3G+LTE A Talkpool 7/24/2020 0:57 7:15:18 Power Power Failure (Indeterminate) Access issue; follow-up is ongoing with the site inspector to grant access. INC411530 HAIDO432 BERCY Ouest Huawei 2G+3G A Talkpool 7/24/2020 0:57 7:15:18 Dependent Affected by the power issue at the main site Affected by HDO328 INC411530 HAIDO327 THOMAS_ARCHAIE Ouest Huawei 2G+3G A Talkpool 7/24/2020 0:57 7:15:18 Dependent Affected by the power issue at the main site Affected by HDO328 INC411530 HAIDO306 VIGNIER Ouest Huawei 2G+3G+LTE A Talkpool 7/24/2020 0:57 7:15:18 Dependent Affected by the power issue at the main site Affected by HDO328 INC411621 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/24/2020 1:02 7:10:18 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 6h06 AM. Feedback expected from them INC411623 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 2G+3G B Talkpool 7/24/2020 1:58 6:14:18 Power Power Failure (Indeterminate) No starter battery on site. Site will be up once Commercial power source switched ON. INC411118 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 7/24/2020 2:02 6:10:18 Dependent Affected by the power issue at the main site Affected by HDN106 INC411118 HDN133 AUX_PLAINES Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:02 6:10:18 Dependent Affected by the power issue at the main site Affected by HDN106 INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 5:38:18 Power Power Failure (Indeterminate) ETA 6:10 am expired; team is expected to be on site at 7:30 am. INC411628 HGA002 MIRAGOANE Nippes Ericsson 2G A Talkpool 7/24/2020 2:49 5:23:18 Power Generator failure (Indeterminate) Team is waiting for access INC411628 HGA027 SAINTE_BELAIRE Nippes Ericsson 2G D Talkpool 7/24/2020 2:49 5:23:18 Dependent Affected by the power issue at the main site Affected by HGA002 INC411630 HGA020 GROS_TROU Nippes Ericsson 2G D Talkpool 7/24/2020 2:49 5:23:18 Power Generator failure (Indeterminate) Team will move on site once they done working at HGA002 INC411629 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 7/24/2020 2:53 5:19:18 Power Generator failure (Indeterminate) Team has been informed , ETA 8:00 AM INC411494 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/24/2020 3:34 4:38:18 Power Power Failure (Indeterminate) Portable genset is out of fuel, Follow up is ongoing by TP for the refueling. INC411633 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 7/24/2020 3:45 4:27:18 Power Generator failure (Indeterminate) Team has been informed , ETA 7:30 AM INC411547 HAIDO539 ROUTE NATIONALE#1 DAMIEN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/24/2020 5:53 2:19:18 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 7:30 AM INC410029 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/24/2020 6:06 2:06:18 Power Power Failure (Solar System failure) Solar system failed . Site will be back on air when the batteries get charged with solar energy INC411551 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/24/2020 6:06 2:06:18 Power Power Failure (Solar System failure) Solar system failed . Site will be back on air when the batteries get charged with solar energy INC411644 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 7/24/2020 6:10 2:02:18 Power Power Failure (Solar System failure) Solar system failed . Site will be back on air when the batteries get charged with solar energy INC411647 HAIDO688 FONTAMARA_49_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/24/2020 6:13 1:59:18 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA not provided yet. INC411646 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 6:14 1:58:18 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. INC411650 HGA036 BANDACHITA Nippes Ericsson 2G D Talkpool 7/24/2020 6:51 1:21:18 Power Generator failure (Indeterminate) Team has been dispatched , ETA not yet available Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 990:46:18 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 864:49:18 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 170:06:18 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting sector A in 1800 band. Spare part needed INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 167:10:18 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC408544 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/17/2020 22:26 153:46:18 RBS RBS Fault (RUS failure) RUS01B3 faulty , spare needed for replacement INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 146:10:18 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC410337 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 146:10:18 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 94:45:18 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 85:52:18 RBS RBS Fault (RUS failure) Faulty RUS01B3.spare need to be replaced. ETR to be provided. INC410341 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/21/2020 16:38 63:34:18 Power Power Failure (Solar System failure) Low voltage on the solar system. All Sectors Cannot be up due to not enough power, Power team is informed, new update will shared once available. INC410411 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/21/2020 16:42 63:30:18 Power Power Failure (Solar System failure) Low voltage on the solar system. All Sectors Cannot be up due to not enough power, Power team is informed, new update will shared once available. INC410484 HDO399 Moliere Ouest Ericsson 2G D Talkpool 7/21/2020 23:11 57:01:18 RBS RBS Fault (Indeterminate) TP cannot provide any update. INC410490 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/21/2020 23:34 56:38:18 RBS RBS Fault (RUS failure) RUS01B3 Faulty , need to be replace, follow up is ongoing INC410643 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/22/2020 8:20 47:52:18 Power Power Failure (Solar System failure) Low voltage on the solar system. All Sectors Cannot be up due to not enough power, Power team is informed, new update will shared once available. INC411042 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 7/22/2020 16:46 39:26:18 RBS RBS Fault (Indeterminate) RUS01B3 Faulty , need to be replace. INC411015 HDC274 ESTERE Artibonite Ericsson 3G C Talkpool 7/22/2020 18:38 37:34:18 RBS RBS Fault (Feeder Cable Failure) Faulty fiber cable, spare need to be replaced. ETR to be provided. INC410816 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/22/2020 22:41 33:31:18 Power Generator failure (Indeterminate) Assessment report is preparing , engine swapping is requested, ETR to be provided INC411060 HDS020 MONCHILE_2 Sud-Est Ericsson 2G A Talkpool 7/23/2020 0:37 31:35:18 RBS RBS Fault (RUS failure) RUS01B3 Faulty , Spare need to be replaced INC410982 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/23/2020 0:56 31:16:18 RBS RBS Fault (RUS failure) Faulty RUS01B8.spare not available in region. ETR to be provided. INC411079 HDO317 TROU_CAIMAN Ouest Ericsson 2G D Talkpool 7/23/2020 5:45 26:27:18 Power Generator failure (Indeterminate) 2 rectifiers faulty, cabinet 1800 not powered, Team is fixing them. INC411413 HDS241 MARC_LASSERE Sud Ericsson 2G B Digicel 7/23/2020 14:06 18:06:18 RBS RBS Fault (Indeterminate) Tx team requested support from digicel Tx team , waiting for update INC411317 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 7/23/2020 14:38 17:34:18 RBS RBS Fault (Indeterminate) E1 Issue found . Digicel TX Team Assistance is needed to solve the issue INC411309 HDC274 ESTERE Artibonite Ericsson 2G C Talkpool 7/23/2020 15:06 17:06:18 RBS RBS Fault (SFP failure) Faulty SFP. Spare part needed INC411539 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G A Talkpool 7/23/2020 19:39 12:33:18 RBS RBS Fault (Indeterminate) Team has been informed ETA 7:30 AM Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C 20-Jul-20 Security_Access Team cannot reach the site due road blocked. More update will be share once available. INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependant Affected by HGA134 Sites Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC411471 HAIDN015 ROY_CANNOT Artibonite ZTE 2G+3G C Talkpool 7/23/2020 18:06 7/23/2020 19:54 1:48:00 4:00:00 Compliant Power Generator failure (Battery Failure) Failed to start due to battery terminal loose contact OK Battery terminal has been tight. INC410453 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 7/21/2020 19:26 7/23/2020 18:50 47:24:00 4:00:00 Not Compliant Transmission Transmission (NPU Failure) NPU3B faulty Spare Faulty NPU has been replaced. INC410453 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 7/21/2020 19:26 7/23/2020 18:50 47:24:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC284 Cascaded Site is back in service once issue solved at the main site INC409433 HDC355 SIGUERITE Centre Ericsson 2G B Talkpool 7/20/2020 3:02 7/23/2020 18:50 87:48:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC411366 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 7/23/2020 17:14 7/23/2020 19:30 2:16:00 4:00:00 Compliant Transmission Transmission (MMU failure) MMU frozen at HDC204 OK Cold restart has been performed on the MMU at HDC204 INC411372 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 7/23/2020 17:38 7/23/2020 19:00 1:22:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC411481 HDC154 SAVANNE_LONGUE Artibonite Ericsson 2G D Talkpool 7/23/2020 18:54 7/23/2020 19:15 0:21:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Due to faulty back seal OK Genset was restarted after adding 1 gal of coolant and 1/2 gal of oil. INC411481 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 7/23/2020 18:54 7/23/2020 19:15 0:21:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected By HDC154 Cascaded Site is back in service once issue solved at the main site INC411331 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 2G+3G B Talkpool 7/23/2020 15:06 7/23/2020 20:25 5:19:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Commercial power failure Need to be justified Site was restored with commercial power. INC411523 HDC292 MARELOUISE Artibonite Ericsson 2G D Talkpool 7/24/2020 0:20 7/24/2020 4:20 4:00:00 4:00:00 Compliant Power Generator failure (High temperature) Due to water leakage OK 1 gallon of coolant added and Genset restarted and set in auto mode INC411625 HDC166 NAN_GOMME Artibonite Ericsson 2G D Talkpool 7/24/2020 2:22 7/24/2020 6:45 4:23:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC411625 HDC152 GWOMON_KPEGM Artibonite Ericsson 2G B Talkpool 7/24/2020 2:22 7/24/2020 6:45 4:23:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC166 Cascaded Site is back in service once issue solved at the main site INC411638 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 7/24/2020 4:14 7/24/2020 6:45 2:31:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC411213 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 7/23/2020 10:36 7/23/2020 19:20 8:44:00 4:00:00 Not Compliant Power Generator Failure (Alternator Failure) DC Alternator Faulty Need to be justified DC Alt replaced INC411213 HAIDS111 COLLEGE_HORACE Sud ZTE 2G+3G+LTE A Talkpool 7/23/2020 12:58 7/23/2020 19:20 6:22:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS114 Cascaded Back up with the main site INC411213 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 7/23/2020 12:58 7/23/2020 19:20 6:22:00 4:00:00 Not Compliant Power Affected by the power issue at the main site Affected by HDS114 Cascaded Back up with the main site INC410748 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G C Talkpool 7/22/2020 14:50 7/23/2020 21:32 30:42:00 4:00:00 Not Compliant Power Affected by the Transmission issue at the main site Affected by HDS351 Cascaded Link fixed INC411344 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool 7/23/2020 17:54 7/23/2020 21:34 3:40:00 4:00:00 Compliant Power Generator Failure (Underspeed) Low fuel level OK Team restarted the genset and reset the alarm INC410734 HDO406 MACASSIN_TCHAROI Nippes Ericsson 2G B Talkpool 7/22/2020 14:17 7/23/2020 21:05 30:48:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted INC408287 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/17/2020 14:44 7/23/2020 21:39 150:55:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site is restored but RCA and resolutions details are not yet provided INC411356 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 7/23/2020 17:02 7/23/2020 21:23 4:21:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site is restored but RCA and resolutions details are not yet provided INC411385 HDS025 LAVOUTTE Sud-Est Ericsson 2G C Talkpool 7/23/2020 19:39 7/23/2020 23:34 3:55:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by Fiber link Turj-Jac Cascaded Back on air once the link restored INC411385 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 7/23/2020 19:39 7/23/2020 23:34 3:55:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by Fiber link Turj-Jac Cascaded Back on air once the link restored INC411347 HGA025 SALAGNAC Nippes Ericsson 3G A Talkpool 7/23/2020 16:20 7/23/2020 23:20 7:00:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Site is restored but RCA and resolutions details are not yet provided INC411484 HDS298 CHACHA_AQUIN Sud Ericsson 2G D Talkpool 7/23/2020 18:58 7/23/2020 23:21 4:23:00 4:00:00 Not Compliant RBS RBS Fault (DTRU failure) DUG Faulty Need to be justified DUG replaced INC411520 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 7/23/2020 23:39 7/24/2020 2:05 2:26:00 4:00:00 Compliant Power Generator failure (Battery Failure) Failed to start OK Team checked everything and restart the genset on auto mode INC411520 HDO459 MARIANI_LEOGANE Ouest Ericsson 2G B Talkpool 7/23/2020 23:39 7/24/2020 2:05 2:26:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO412 Cascaded Restored with the main site INC406793 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/23/2020 19:39 7/24/2020 2:35 6:56:00 4:00:00 Not Compliant Transmission Affected by the Transmission issue at the main site Affected by link Tur-jac Cascaded Back on air one hour after the link restored INC411498 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 7/23/2020 20:19 7/24/2020 3:30 7:11:00 4:00:00 Not Compliant Power Generator failure (High temperature) Radiator Dirty Need to be justified 1/gal of water added and restart INC411473 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/23/2020 18:12 7/23/2020 19:48 1:36:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure on the genset OK 1 gallon oil added, reset alarm and genset restarted INC411472 HAIDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/23/2020 18:15 7/23/2020 22:41 4:26:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Low fuel level Need to be justified Reset breaker/Restart the genset INC411478 HAIDO688 FONTAMARA_49_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/23/2020 18:33 7/23/2020 21:27 2:54:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure on the genset OK 1 gallon oil added, reset alarm and genset restarted INC411489 HAIDO090 DUPUYO Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/23/2020 19:40 7/23/2020 23:11 3:31:00 4:00:00 Compliant Power Generator failure (Battery Failure) Loose on the battery's terminal OK The terminal has been well tightened then the genset restarted INC411605 HAIDO051 MORNE_BRUN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/23/2020 21:52 7/23/2020 22:23 0:31:00 4:00:00 Compliant Power Generator Failure (Under Frequency) over speed/frequency too high/ OK frequency adjusted, restart INC411500 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/23/2020 20:46 7/23/2020 21:08 0:22:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Up by itself INC411501 HDO019 MARCADIEUX Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/23/2020 20:50 7/24/2020 3:17 6:27:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) Affected by fiber links HDO682-SDH010 and Turgeau Cascaded Link restored and all affected sites are up Cells Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC411395 HDO334 ORIANI Artibonite Ericsson 2G D Talkpool 7/23/2020 20:40 7/23/2020 23:34 2:54:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by the fiber cut between SDH028_SDH013 OK Back up once fiber link restored INC411292 HDN150 JEAN_RABEL Artibonite Ericsson 3G A Talkpool 7/23/2020 16:40 7/24/2020 3:20 10:40:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Commercial Power switched OFF OK Site back up once EDH switched ON INC411385 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G B Talkpool 7/23/2020 19:39 7/23/2020 23:34 3:55:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by Fiber link Turj-Jac Cascaded Back on air once the link restored INC411385 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool 7/23/2020 19:39 7/23/2020 23:34 3:55:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by Fiber link Turj-Jac Cascaded Back on air once the link restored INC411385 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G A Talkpool 7/23/2020 19:39 7/23/2020 23:34 3:55:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by Fiber link Turj-Jac Cascaded Back on air once the link restored INC411385 HDS021 ST CYR Sud-Est Ericsson 2G D Talkpool 7/23/2020 19:39 7/23/2020 23:34 3:55:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by Fiber link Turj-Jac Cascaded Back on air once the link restored INC411385 HDS285 JACSON BAINET Sud-Est Ericsson 2G D Talkpool 7/23/2020 19:39 7/24/2020 0:26 4:47:00 4:00:00 Not Compliant Transmission Affected by the Transmission issue at the main site Affected by Fiber link Turj-Jac Cascaded Back on air one hour after the link restored INC411385 HDS002 LAN_MANDOU Sud-Est Ericsson 2G A Talkpool 7/23/2020 19:39 7/24/2020 0:26 4:47:00 4:00:00 Not Compliant Transmission Affected by the Transmission issue at the main site Affected by Fiber link Turj-Jac Cascaded Back on air one hour after the link restored INC411385 HDS313 DARDE_ LA_ MONTAGNE Sud-Est Ericsson 2G C Talkpool 7/23/2020 19:39 7/24/2020 0:26 4:47:00 4:00:00 Not Compliant Transmission Affected by the Transmission issue at the main site Affected by Fiber link Turj-Jac Cascaded Back on air one hour after the link restored INC411385 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 7/23/2020 19:39 7/24/2020 0:26 4:47:00 4:00:00 Not Compliant Transmission Affected by the Transmission issue at the main site Affected by Fiber link Turj-Jac Cascaded Back on air one hour after the link restored Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 24 06:52:43 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 24 Jul 2020 12:52:43 +0000 Subject: [Rantt] NOC hourly report at 08:00 AM Message-ID: Hello All, Received the NOC hourly report done at 08:00 AM Sites off air by Class Class A B C D Total Total 12 16 9 27 64 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 33 8 0 0 37 ZTE 10 9 3 0 10 Huawei 17 17 17 0 17 Network 60 34 20 0 64 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 44 10 0 4 6 64 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 350:19:26 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 173:09:26 Power Generator Failure (Engine broken) Talkpool Break down the genset. TP team will reach the site this morning by 8:00 am. INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 155:51:26 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site, Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 142:52:26 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 140:42:26 Power Generator Failure (Engine broken) Genset has been approved, ETR to be provided. INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 133:29:26 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 121:57:26 Power Generator failure (Head Cylinder failure) Faulty head cylinder, more update will be share once available. INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 63:41:26 Power Generator failure (Indeterminate) Talkpool Break down the genset , ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 59:39:26 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410548 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/22/2020 6:41 50:10:26 Power Generator failure (Magnetic pickup failure) Spare magnetic pickup not yet available, follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 8:34 48:17:26 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410748 HDS351 ANSE_A_PITRE Sud-Est Ericsson 3G C Talkpool 7/22/2020 14:50 42:01:26 RBS RBS Fault (DUW failure) DUW faulty , need to be replaced INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 15:08 41:43:26 Power Generator failure (Indeterminate) Due to unsafe area, the intervention cannot be performed at this time. Feedback expected from team INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 7/22/2020 17:06 39:45:26 Transmission Transmission (Indeterminate) RAU faulty, RAU spare collected and is on the way for the region. ETR not available yet. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 38:33:26 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR to be provided by TP INC411013 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/22/2020 18:37 38:14:26 Power Generator Failure (Faulty solenoid) Faulty Solenoid. Spare part not yet available. ETR : 8:10 AM INC410947 HAIDO620 MONTAGNE_DES_OLIVIERS Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/22/2020 20:50 36:01:26 Power Generator failure (Head Cylinder) Gasket head cylinder faulty. Follow up is ongoing for replacement. ETR: 8:30 AM INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 34:37:26 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC410990 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/23/2020 2:26 30:25:26 Power Generator failure (Indeterminate) Talkpool cannot provide any update for the site INC410998 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 7/23/2020 4:34 28:17:26 Fuel Generator failure (Fuel issue) Fuel team is aware 07/23/2020 10:55PM. ETR to be provided INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 19:01:26 RBS RBS Fault (Indeterminate) License issue, concerned team is informed, Follow up is ongoing. INC410987 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/23/2020 14:37 18:14:26 Power Power Failure (Indeterminate) Site will be up once Commercial power source switched ON. INC411118 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G D Talkpool 7/23/2020 14:49 18:02:26 Fuel Generator failure (Fuel issue) Genset swapping is scheduled for July 24, 2020. Currently site is down because of the Portable genset is out of fuel, Follow up is ongoing by TP for the refueling. INC411292 HDN150 JEAN_RABEL Artibonite Ericsson 3G A Talkpool 7/23/2020 16:40 16:11:26 Power Generator failure (Indeterminate) Site will be up once Commercial power source switched ON. INC411453 HAIDO518 SANTO_3 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/23/2020 17:14 15:37:26 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 4h46 AM. Feedback expected from them INC411469 HDC318 ROY_CANNOT Artibonite Ericsson 2G D Talkpool 7/23/2020 17:38 15:13:26 Power Power Failure (Solar System failure) Solar system failed . Site will be back on air when the batteries get charged with solar energy INC411464 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/23/2020 17:42 15:09:26 Power Power Failure (Indeterminate) Due to unsafe area, the intervention cannot be performed at this time. ETA: 8:15 AM INC411376 HDO411 CHABANNE Ouest Ericsson 2G D O&M FUEL 7/23/2020 18:06 14:45:26 Fuel Generator failure (Fuel issue) Fuel team has been informed since 23/7/2020 10:18 PM , ETR to be provided by them INC411477 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B O&M FUEL 7/23/2020 18:22 14:29:26 Fuel Generator failure (Fuel issue) Fuel team has been informed since( July 23th 2020) at 9:34 pm. ETR to be provided. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 13:49:26 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411385 HDS003 CAMATIN Sud-Est Ericsson 2G D Talkpool 7/23/2020 19:39 13:12:26 Power Generator failure (Indeterminate) Team is working on site INC411496 HDO273 DELMAS_40B Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/23/2020 20:21 12:30:26 Power Power Failure (Indeterminate) Team is working on the site. INC411496 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/23/2020 20:21 12:30:26 Dependent Affected by the power issue at the main site Affected by HDO273 INC406307 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/23/2020 20:51 12:00:26 Power Power Failure (Solar System failure) Solar system failed /Will be restored with sunrise INC411606 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 7/23/2020 21:32 11:19:26 Power Generator Failure (Engine broken) Swapping is expected to be done on 7/24/2020 INC411608 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C O&M FUEL 7/23/2020 22:14 10:37:26 Fuel Generator failure (Fuel issue) Fuel team has been informed since 24/7/2020 at 8:17 AM . ETR to be provided by them INC411518 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A O&M FUEL 7/23/2020 22:59 9:52:26 Fuel Generator failure (Fuel issue) Fuel team has been informed since( July 24th 2020) at 8:17 am. ETR to be provided. INC411601 HAIDO606 FONTAMARA_27_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/23/2020 23:22 9:29:26 Power Power Failure (Indeterminate) Due to unsafe area, the intervention cannot be performed at this time. ETA: 8:10 AM INC411533 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/24/2020 0:48 8:03:26 Power Generator failure (Indeterminate) Portable genset out of fuel , waiting for update from TP INC411498 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/24/2020 0:48 8:03:26 Dependent Affected by HDS277 Affected by HDS277 INC411525 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/24/2020 0:52 7:59:26 Fuel Generator failure (Fuel issue) Portable genset out of fuel , waiting for update from TP INC411530 HAIDO328 GUITON Ouest Huawei 2G+3G+LTE A Talkpool 7/24/2020 0:57 7:54:26 Power Power Failure (Indeterminate) Site suspected down for fuel, Waiting for picture. INC411530 HAIDO306 VIGNIER Ouest Huawei 2G+3G+LTE A Talkpool 7/24/2020 0:57 7:54:26 Dependent Affected by the power issue at the main site Affected by HDO328 INC411530 HAIDO432 BERCY Ouest Huawei 2G+3G+LTE A Talkpool 7/24/2020 0:57 7:54:26 Dependent Affected by the power issue at the main site Affected by HDO328 INC411530 HAIDO327 THOMAS_ARCHAIE Ouest Huawei 2G+3G+LTE A Talkpool 7/24/2020 0:57 7:54:26 Dependent Affected by the power issue at the main site Affected by HDO328 INC411621 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/24/2020 1:02 7:49:26 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 6h06 AM. Feedback expected from them INC411623 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 2G+3G B Talkpool 7/24/2020 1:58 6:53:26 Power Power Failure (Indeterminate) No starter battery on site. Site will be up once Commercial power source switched ON. INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 6:17:26 Power Power Failure (Indeterminate) ETA 6:10 am expired; team is expected to be on site at 8:15 AM INC411628 HGA002 MIRAGOANE Nippes Ericsson 2G A Talkpool 7/24/2020 2:49 6:02:26 Power Generator failure (Indeterminate) Affected by HGA027 INC411628 HGA027 SAINTE_BELAIRE Nippes Ericsson 2G D Talkpool 7/24/2020 2:49 6:02:26 Power Generator failure (Indeterminate) Team is waiting for access INC411630 HGA020 GROS_TROU Nippes Ericsson 2G D Talkpool 7/24/2020 2:49 6:02:26 Power Generator failure (Indeterminate) Team will move on site once they done working at HGA027 INC411629 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 7/24/2020 2:53 5:58:26 Power Generator failure (Indeterminate) ETA is expired, team on field is unreachable. Next update will be shared soon INC411494 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/24/2020 3:34 5:17:26 Power Power Failure (Indeterminate) Portable genset is out of fuel, Follow up is ongoing by TP for the refueling. INC411633 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 7/24/2020 3:45 5:06:26 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC411547 HAIDO539 ROUTE NATIONALE#1 DAMIEN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/24/2020 5:53 2:58:26 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 8:30 AM INC410029 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/24/2020 6:06 2:45:26 Power Power Failure (Solar System failure) Solar system failed . Site will be back on air when the batteries get charged with solar energy INC411551 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/24/2020 6:06 2:45:26 Power Power Failure (Solar System failure) Solar system failed . Site will be back on air when the batteries get charged with solar energy INC411644 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 7/24/2020 6:10 2:41:26 Power Power Failure (Indeterminate) Team has been informed; ETA to be provided. INC411647 HAIDO688 FONTAMARA_49_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/24/2020 6:13 2:38:26 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 8:20 AM INC411646 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 6:14 2:37:26 Power Power Failure (Indeterminate) Team has been informed; ETA 9:30 am. INC411650 HGA036 BANDACHITA Nippes Ericsson 2G D Talkpool 7/24/2020 6:51 2:00:26 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC411651 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 7/24/2020 7:06 1:45:26 Power Power Failure (Indeterminate) Team has been informed; ETA 9:20 AM INC411651 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 7:06 1:45:26 Dependent Affected by the power issue at the main site Affected by HDN111 INC411663 HDC292 MARELOUISE Artibonite Ericsson 2G D Talkpool 7/24/2020 7:30 1:21:26 Power Power Failure (Indeterminate) Team has been informed; ETA to be provided. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C 20-Jul-20 Security_Access Team cannot reach the site due road blocked. More update will be share once available. INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependant Affected by HGA134 Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Muhammad.Adrees at digicelgroup.com Fri Jul 24 06:56:57 2020 From: Muhammad.Adrees at digicelgroup.com (Muhammad Adrees) Date: Fri, 24 Jul 2020 12:56:57 +0000 Subject: [Rantt] ZTE --HAIDN005 as Stand by power section reported alarm In-Reply-To: References: Message-ID: Hi Jithin, Thanks for support , stand by Power supply section _RPUB-PS2 Under Voltage is resolved and both power supply passing as design power. [cid:image003.png at 01D66198.6677AA50] Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Muhammad Adrees Sent: Thursday, July 23, 2020 11:33 AM To: Sasoun Deronis Cc: Haiti Noc ; Eng Teck Ng ; Francois Boyer ; Jean Arleff Israel Chery ; Jean-Marc Castera ; Derrick Rowe ; Luigi Roy ; Ruthza Laleau Fils ; Hai_Tech_RFPO ; Ziad El Maalouf ; Hai_Tech_Transmission ; jithin.singh at tpmanagementsa.com; gerry.bolante at tpmanagementsa.com; 'rantt at tpmanagementsa.com' Subject: RE: ZTE --HAIDN005 as Stand by power section reported alarm Hi Jithin/David, Please check at site HAIDN005 as IDU stand by Power supply section _RPUB-PS2 Under Voltage. thanks Note : HAIDN011 is also connected with HAIDN005 ( rectification level 1st_ Priority ) Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Muhammad Adrees > Sent: Thursday, July 23, 2020 11:24 AM To: Sasoun Deronis > Cc: Haiti Noc >; Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; jithin.singh at tpmanagementsa.com; gerry.bolante at tpmanagementsa.com; 'rantt at tpmanagementsa.com' > Subject: RE: ZTE --HAIDN005 as Stand by power section reported alarm Noted. thanks Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Sasoun Deronis > Sent: Thursday, July 23, 2020 11:00 AM To: Muhammad Adrees > Cc: Haiti Noc >; Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; jithin.singh at tpmanagementsa.com; gerry.bolante at tpmanagementsa.com; 'rantt at tpmanagementsa.com' > Subject: RE: ZTE --HAIDN005 as Stand by power section reported alarm Hi Adrees, Talkpool team has been dispatched to check. Thank you! - TAS264445 Regards, Sasoun Deronis [cid:image001.jpg at 01D61957.A00D8CA0] From: Muhammad Adrees > Sent: Thursday, July 23, 2020 10:08 AM To: Haiti Noc >; Jean Arleff Israel Chery > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: ZTE --HAIDN005 as Stand by power section reported alarm HI NOC, Please dispatch team for site HAIDN005 as Stand by power section reported alarm. need to troubleshoot as power supply chain is not working fine. Thanks [cid:image005.png at 01D66198.6677AA50] Thanks & BR, Muhammad Adrees +50948742787 [signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 8650 bytes Desc: image003.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.jpg Type: image/jpeg Size: 64635 bytes Desc: image004.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image005.png Type: image/png Size: 3293 bytes Desc: image005.png URL: From David.Olivier at digicelgroup.com Fri Jul 24 08:48:32 2020 From: David.Olivier at digicelgroup.com (Olivier David) Date: Fri, 24 Jul 2020 14:48:32 +0000 Subject: [Rantt] IP bublic de CARE Jeremie In-Reply-To: References: Message-ID: Good morning all, Following the request of Care Staff, can you please share with us the last update for Care Jeremie connection ? Ticket ID: 12245 Thank You. Regards, Digicel Business Haiti +509 3733-5912 CC ICT Dept. From: Sasoun Deronis Sent: Thursday, July 23, 2020 1:58 PM To: Ludjy-Sankara Dieux ; Widmaier Edouard ; Natalie Toussaint ; Louisy Nosly ; Hai_NOC Cc: HAI_BSE ; Hai_CC_Business_Solutions ; david.vielot at tpmanagementsa.com; jithin.singh at tpmanagementsa.com; gerry.bolante at tpmanagementsa.com; rantt at tpmanagementsa.com Subject: RE: IP bublic de CARE Jeremie Hi Ludjy, Talkpool team has been dispatched to check. Thank you. Regards, Sasoun Deronis [cid:image001.jpg at 01D61957.A00D8CA0] From: Ludjy-Sankara Dieux > Sent: Thursday, July 23, 2020 1:22 PM To: Widmaier Edouard >; Natalie Toussaint >; Louisy Nosly >; Hai_NOC > Cc: HAI_BSE >; Hai_CC_Business_Solutions > Subject: RE: IP bublic de CARE Jeremie Adding Noc. [cid:image003.jpg at 01D3045E.BF316A40] Ludjy-Sankara Dieux ICT Digicel Business 151, Angle Avenue Jean Paul II et Impasse Duverger Port-au-Prince Haiti +509 4836-6431 | digicelgroup.com From: Ludjy-Sankara Dieux > Sent: Thursday, July 23, 2020 11:09 AM To: Widmaier Edouard >; Natalie Toussaint >; Louisy Nosly > Cc: HAI_BSE >; Hai_CC_Business_Solutions > Subject: RE: IP bublic de CARE Jeremie Hi Noc, Could you please help us to send TP to check the ICT equipement at HGA059. Reference : INC411163 Regards, [cid:image003.jpg at 01D3045E.BF316A40] Ludjy-Sankara Dieux ICT Digicel Business 151, Angle Avenue Jean Paul II et Impasse Duverger Port-au-Prince Haiti +509 4836-6431 | digicelgroup.com From: Widmaier Edouard > Sent: Thursday, July 23, 2020 10:48 AM To: Natalie Toussaint >; Louisy Nosly > Cc: HAI_BSE >; Hai_CC_Business_Solutions > Subject: RE: IP bublic de CARE Jeremie Hi Nathalie, Please see the detail below. IP:161.0.128.86 SM:255.255.255.252 GW:161.0.128.85 DNS:200.113.192.10 DNS:200.113.192.5 @BSE Team, the router is up on the site but I can not reach the link (UBNT),please send talkpool team on site HGA059 Regards, Widmaier, From: Natalie Toussaint > Sent: Wednesday, July 22, 2020 4:44 PM To: Widmaier Edouard > Cc: HAI_BSE >; Hai_CC_Business_Solutions > Subject: RE: IP bublic de CARE Jeremie Hi Widmaer, Please review the below request the client need the IP for now Regards, Digicel Business Haiti (509)37335912, 103 digicelbusinesshaiti at digicelgroup.com [signature] From: Digicel Business Haiti > Sent: Thursday, January 23, 2020 3:15 PM To: Widmaier Edouard > Cc: HAI_BSE >; Hai_CC_Business_Solutions > Subject: FW: IP bublic de CARE Jeremie Hi Widmaer, I need your help here. Care Jeremie need a public IP. Let me know Regards, Digicel Business Haiti (509)37335912, 103 digicelbusinesshaiti at digicelgroup.com [Signature picture] From: Jean Bernard Meristil [mailto:JeanBernard.Meristil at care.org] Sent: Thursday, January 23, 2020 12:08 PM To: Digicel Business Haiti >; Natalie Toussaint > Cc: Maudeline P. Val >; Deutschina Desrameaux > Subject: [EXTERNAL] IP bublic de CARE Jeremie Bonsoir, Pourriez-vous partager l'IP public associer ? l'IP ci-dessous : IP :161.0.128.86 ? Cordialement, Jean Bernard Meristil | CARE Haiti | IT Advisor 92, rue Gregoire Petion ville, Haiti | www.care.org | facebook.com/care.haiti.7 o: +509 36838484 email: JeanBernard.Meristil at care.org | skype: jeanbernardm [CARE_HAITI_60YEARS] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 64635 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 2390 bytes Desc: image002.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 91370 bytes Desc: image003.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.jpg Type: image/jpeg Size: 2255 bytes Desc: image004.jpg URL: -------------- next part -------------- An embedded message was scrubbed... From: Jean Bernard Meristil Subject: [EXTERNAL] RE: probleme avec le compte #8784 CARE Jeremie Date: Fri, 24 Jul 2020 14:05:12 +0000 Size: 97490 URL: From Ralph.LouisJacques at digicelgroup.com Fri Jul 24 09:39:08 2020 From: Ralph.LouisJacques at digicelgroup.com (Ralph Louis Jacques) Date: Fri, 24 Jul 2020 15:39:08 +0000 Subject: [Rantt] IP bublic de CARE Jeremie In-Reply-To: References: Message-ID: Hello David, Service has been restored, it was an internal issue. See below [cid:image005.png at 01D661AE.F8EEC650] [cid:image006.png at 01D661AE.F8EEC650] Thanks and best regards, From: Olivier David Sent: Friday, July 24, 2020 10:49 AM To: Sasoun Deronis ; Ludjy-Sankara Dieux ; Widmaier Edouard ; Natalie Toussaint ; Louisy Nosly ; Hai_NOC Cc: HAI_BSE ; Hai_CC_Business_Solutions ; david.vielot at tpmanagementsa.com; jithin.singh at tpmanagementsa.com; gerry.bolante at tpmanagementsa.com; rantt at tpmanagementsa.com Subject: RE: IP bublic de CARE Jeremie Good morning all, Following the request of Care Staff, can you please share with us the last update for Care Jeremie connection ? Ticket ID: 12245 Thank You. Regards, Digicel Business Haiti +509 3733-5912 CC ICT Dept. From: Sasoun Deronis > Sent: Thursday, July 23, 2020 1:58 PM To: Ludjy-Sankara Dieux >; Widmaier Edouard >; Natalie Toussaint >; Louisy Nosly >; Hai_NOC > Cc: HAI_BSE >; Hai_CC_Business_Solutions >; david.vielot at tpmanagementsa.com; jithin.singh at tpmanagementsa.com; gerry.bolante at tpmanagementsa.com; rantt at tpmanagementsa.com Subject: RE: IP bublic de CARE Jeremie Hi Ludjy, Talkpool team has been dispatched to check. Thank you. Regards, Sasoun Deronis [cid:image007.jpg at 01D661AE.F8EEC650] From: Ludjy-Sankara Dieux > Sent: Thursday, July 23, 2020 1:22 PM To: Widmaier Edouard >; Natalie Toussaint >; Louisy Nosly >; Hai_NOC > Cc: HAI_BSE >; Hai_CC_Business_Solutions > Subject: RE: IP bublic de CARE Jeremie Adding Noc. [cid:image003.jpg at 01D3045E.BF316A40] Ludjy-Sankara Dieux ICT Digicel Business 151, Angle Avenue Jean Paul II et Impasse Duverger Port-au-Prince Haiti +509 4836-6431 | digicelgroup.com From: Ludjy-Sankara Dieux > Sent: Thursday, July 23, 2020 11:09 AM To: Widmaier Edouard >; Natalie Toussaint >; Louisy Nosly > Cc: HAI_BSE >; Hai_CC_Business_Solutions > Subject: RE: IP bublic de CARE Jeremie Hi Noc, Could you please help us to send TP to check the ICT equipement at HGA059. Reference : INC411163 Regards, [cid:image008.jpg at 01D661AE.F8EEC650] Ludjy-Sankara Dieux ICT Digicel Business 151, Angle Avenue Jean Paul II et Impasse Duverger Port-au-Prince Haiti +509 4836-6431 | digicelgroup.com From: Widmaier Edouard > Sent: Thursday, July 23, 2020 10:48 AM To: Natalie Toussaint >; Louisy Nosly > Cc: HAI_BSE >; Hai_CC_Business_Solutions > Subject: RE: IP bublic de CARE Jeremie Hi Nathalie, Please see the detail below. IP:161.0.128.86 SM:255.255.255.252 GW:161.0.128.85 DNS:200.113.192.10 DNS:200.113.192.5 @BSE Team, the router is up on the site but I can not reach the link (UBNT),please send talkpool team on site HGA059 Regards, Widmaier, From: Natalie Toussaint > Sent: Wednesday, July 22, 2020 4:44 PM To: Widmaier Edouard > Cc: HAI_BSE >; Hai_CC_Business_Solutions > Subject: RE: IP bublic de CARE Jeremie Hi Widmaer, Please review the below request the client need the IP for now Regards, Digicel Business Haiti (509)37335912, 103 digicelbusinesshaiti at digicelgroup.com [signature] From: Digicel Business Haiti > Sent: Thursday, January 23, 2020 3:15 PM To: Widmaier Edouard > Cc: HAI_BSE >; Hai_CC_Business_Solutions > Subject: FW: IP bublic de CARE Jeremie Hi Widmaer, I need your help here. Care Jeremie need a public IP. Let me know Regards, Digicel Business Haiti (509)37335912, 103 digicelbusinesshaiti at digicelgroup.com [Signature picture] From: Jean Bernard Meristil [mailto:JeanBernard.Meristil at care.org] Sent: Thursday, January 23, 2020 12:08 PM To: Digicel Business Haiti >; Natalie Toussaint > Cc: Maudeline P. Val >; Deutschina Desrameaux > Subject: [EXTERNAL] IP bublic de CARE Jeremie Bonsoir, Pourriez-vous partager l'IP public associer ? l'IP ci-dessous : IP :161.0.128.86 ? Cordialement, Jean Bernard Meristil | CARE Haiti | IT Advisor 92, rue Gregoire Petion ville, Haiti | www.care.org | facebook.com/care.haiti.7 o: +509 36838484 email: JeanBernard.Meristil at care.org | skype: jeanbernardm [CARE_HAITI_60YEARS] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image005.png Type: image/png Size: 1961 bytes Desc: image005.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image006.png Type: image/png Size: 4930 bytes Desc: image006.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image007.jpg Type: image/jpeg Size: 64635 bytes Desc: image007.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image008.jpg Type: image/jpeg Size: 2390 bytes Desc: image008.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image009.png Type: image/png Size: 91370 bytes Desc: image009.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image010.jpg Type: image/jpeg Size: 2255 bytes Desc: image010.jpg URL: From David.Olivier at digicelgroup.com Fri Jul 24 09:49:44 2020 From: David.Olivier at digicelgroup.com (Olivier David) Date: Fri, 24 Jul 2020 15:49:44 +0000 Subject: [Rantt] IP bublic de CARE Jeremie In-Reply-To: References: Message-ID: HI Ralph, Thank you for the follow up, connection has been restored as per Mr. Jean Bernard Meristil conversation. Thank You. Regards, Digicel Business Haiti +509 3733-5912 CC ICT Dept. From: Ralph Louis Jacques Sent: Friday, July 24, 2020 11:39 AM To: Olivier David ; Sasoun Deronis ; Ludjy-Sankara Dieux ; Widmaier Edouard ; Natalie Toussaint ; Louisy Nosly ; Hai_NOC Cc: HAI_BSE ; Hai_CC_Business_Solutions ; david.vielot at tpmanagementsa.com; jithin.singh at tpmanagementsa.com; gerry.bolante at tpmanagementsa.com; rantt at tpmanagementsa.com Subject: RE: IP bublic de CARE Jeremie Hello David, Service has been restored, it was an internal issue. See below [cid:image001.png at 01D661B0.2ED3D020] [cid:image002.png at 01D661B0.2ED3D020] Thanks and best regards, From: Olivier David > Sent: Friday, July 24, 2020 10:49 AM To: Sasoun Deronis >; Ludjy-Sankara Dieux >; Widmaier Edouard >; Natalie Toussaint >; Louisy Nosly >; Hai_NOC > Cc: HAI_BSE >; Hai_CC_Business_Solutions >; david.vielot at tpmanagementsa.com; jithin.singh at tpmanagementsa.com; gerry.bolante at tpmanagementsa.com; rantt at tpmanagementsa.com Subject: RE: IP bublic de CARE Jeremie Good morning all, Following the request of Care Staff, can you please share with us the last update for Care Jeremie connection ? Ticket ID: 12245 Thank You. Regards, Digicel Business Haiti +509 3733-5912 CC ICT Dept. From: Sasoun Deronis > Sent: Thursday, July 23, 2020 1:58 PM To: Ludjy-Sankara Dieux >; Widmaier Edouard >; Natalie Toussaint >; Louisy Nosly >; Hai_NOC > Cc: HAI_BSE >; Hai_CC_Business_Solutions >; david.vielot at tpmanagementsa.com; jithin.singh at tpmanagementsa.com; gerry.bolante at tpmanagementsa.com; rantt at tpmanagementsa.com Subject: RE: IP bublic de CARE Jeremie Hi Ludjy, Talkpool team has been dispatched to check. Thank you. Regards, Sasoun Deronis [cid:image003.jpg at 01D661B0.2ED3D020] From: Ludjy-Sankara Dieux > Sent: Thursday, July 23, 2020 1:22 PM To: Widmaier Edouard >; Natalie Toussaint >; Louisy Nosly >; Hai_NOC > Cc: HAI_BSE >; Hai_CC_Business_Solutions > Subject: RE: IP bublic de CARE Jeremie Adding Noc. [cid:image003.jpg at 01D3045E.BF316A40] Ludjy-Sankara Dieux ICT Digicel Business 151, Angle Avenue Jean Paul II et Impasse Duverger Port-au-Prince Haiti +509 4836-6431 | digicelgroup.com From: Ludjy-Sankara Dieux > Sent: Thursday, July 23, 2020 11:09 AM To: Widmaier Edouard >; Natalie Toussaint >; Louisy Nosly > Cc: HAI_BSE >; Hai_CC_Business_Solutions > Subject: RE: IP bublic de CARE Jeremie Hi Noc, Could you please help us to send TP to check the ICT equipement at HGA059. Reference : INC411163 Regards, [cid:image004.jpg at 01D661B0.2ED3D020] Ludjy-Sankara Dieux ICT Digicel Business 151, Angle Avenue Jean Paul II et Impasse Duverger Port-au-Prince Haiti +509 4836-6431 | digicelgroup.com From: Widmaier Edouard > Sent: Thursday, July 23, 2020 10:48 AM To: Natalie Toussaint >; Louisy Nosly > Cc: HAI_BSE >; Hai_CC_Business_Solutions > Subject: RE: IP bublic de CARE Jeremie Hi Nathalie, Please see the detail below. IP:161.0.128.86 SM:255.255.255.252 GW:161.0.128.85 DNS:200.113.192.10 DNS:200.113.192.5 @BSE Team, the router is up on the site but I can not reach the link (UBNT),please send talkpool team on site HGA059 Regards, Widmaier, From: Natalie Toussaint > Sent: Wednesday, July 22, 2020 4:44 PM To: Widmaier Edouard > Cc: HAI_BSE >; Hai_CC_Business_Solutions > Subject: RE: IP bublic de CARE Jeremie Hi Widmaer, Please review the below request the client need the IP for now Regards, Digicel Business Haiti (509)37335912, 103 digicelbusinesshaiti at digicelgroup.com [signature] From: Digicel Business Haiti > Sent: Thursday, January 23, 2020 3:15 PM To: Widmaier Edouard > Cc: HAI_BSE >; Hai_CC_Business_Solutions > Subject: FW: IP bublic de CARE Jeremie Hi Widmaer, I need your help here. Care Jeremie need a public IP. Let me know Regards, Digicel Business Haiti (509)37335912, 103 digicelbusinesshaiti at digicelgroup.com [Signature picture] From: Jean Bernard Meristil [mailto:JeanBernard.Meristil at care.org] Sent: Thursday, January 23, 2020 12:08 PM To: Digicel Business Haiti >; Natalie Toussaint > Cc: Maudeline P. Val >; Deutschina Desrameaux > Subject: [EXTERNAL] IP bublic de CARE Jeremie Bonsoir, Pourriez-vous partager l'IP public associer ? l'IP ci-dessous : IP :161.0.128.86 ? Cordialement, Jean Bernard Meristil | CARE Haiti | IT Advisor 92, rue Gregoire Petion ville, Haiti | www.care.org | facebook.com/care.haiti.7 o: +509 36838484 email: JeanBernard.Meristil at care.org | skype: jeanbernardm [CARE_HAITI_60YEARS] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 1961 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 4930 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Name: image006.jpg Type: image/jpeg Size: 2255 bytes Desc: image006.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 24 09:56:41 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 24 Jul 2020 15:56:41 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 16 13 8 20 57 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 26 9 2 0 29 ZTE 6 6 2 0 6 Huawei 22 22 22 1 22 Network 54 37 26 1 57 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 32 8 0 6 11 57 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 353:21:19 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 176:11:19 Power Generator Failure (Engine broken) Talkpool refuse to provide any update for the site INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 158:53:19 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site, Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 145:54:19 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 136:31:19 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 124:59:19 Power Generator failure (Head Cylinder failure) Faulty head cylinder, more update will be share once available. INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 66:43:19 Power Generator failure (Indeterminate) Talkpool Break down the genset , ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 62:41:19 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410548 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/22/2020 6:41 53:12:19 Power Generator failure (Magnetic pickup failure) Spare magnetic pickup not yet available, follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 8:34 51:19:19 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410748 HDS351 ANSE_A_PITRE Sud-Est Ericsson 3G C Talkpool 7/22/2020 14:50 45:03:19 RBS RBS Fault (DUW failure) DUW faulty , need to be replaced INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 15:08 44:45:19 Power Generator failure (Indeterminate) Due to unsafe area, the intervention cannot be performed at this time. Feedback expected from team INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 7/22/2020 17:06 42:47:19 Transmission Transmission (Indeterminate) RAU faulty, RAU spare collected and is on the way for the region. ETR not available yet. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 41:35:19 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR to be provided by TP INC411013 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/22/2020 18:37 41:16:19 Power Generator Failure (Faulty solenoid) Faulty Solenoid. Spare part not yet available. Follow up is ongoing INC410947 HAIDO620 MONTAGNE_DES_OLIVIERS Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/22/2020 20:50 39:03:19 Power Generator failure (Head Cylinder) Gasket head cylinder faulty. Follow up is ongoing for replacement. INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 37:39:19 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Team can't reach there due to security issue INC410990 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/23/2020 2:26 33:27:19 Power Generator failure (Indeterminate) Team is waiting for access INC410998 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 7/23/2020 4:34 31:19:19 Fuel Generator failure (Fuel issue) Fuel team is aware since 7/23/2020 at 10:55PM. ETR to be provided INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 22:03:19 RBS RBS Fault (Indeterminate) License issue, concerned team is informed, Follow up is ongoing. INC411118 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G D Talkpool 7/23/2020 14:49 21:04:19 Power Power Failure (Indeterminate) Genset swapping is scheduled for July 24, 2020. Currently site is down because of the Portable genset is out of fuel, Follow up is ongoing by TP for the refueling. INC411453 HAIDO518 SANTO_3 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/23/2020 17:14 18:41:54 Power Generator failure (Indeterminate) Fuel added, power team requested and ETA not yet available INC411376 HDO411 CHABANNE Ouest Ericsson 2G D O&M FUEL 7/23/2020 18:06 17:47:19 Fuel Generator failure (Fuel issue) Ascot shows 44%. Needs to be checked by TP team INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 16:51:19 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411385 HDS003 CAMATIN Sud-Est Ericsson 2G D Talkpool 7/23/2020 19:39 16:14:19 Transmission Transmission (Indeterminate) No power issue found on site. TX team has been informed. ETA: 12:15 PM INC411496 HDO273 DELMAS_40B Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/23/2020 20:21 15:32:19 Power Power Failure (Indeterminate) Fuel added, power team requested and ETA not yet available INC411496 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/23/2020 20:21 15:32:19 Dependent Affected by the fuel issue at the main site Affected by HDO273 INC411606 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 7/23/2020 21:32 14:21:19 Power Generator Failure (Engine broken) Swapping is ongoing INC411608 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C O&M FUEL 7/23/2020 22:14 13:39:19 Fuel Generator failure (Fuel issue) Fuel team has been informed since 24/7/2020 at 8:17 AM . ETA: 11H45 AM INC411518 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A O&M FUEL 7/23/2020 22:59 12:54:19 Fuel Generator failure (Fuel issue) Fuel team has been informed since( July 24th 2020) at 8:17 am. Epower to be checked by TP. Report required before 03H00 PM INC411525 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/24/2020 0:52 11:01:19 Fuel Generator failure (Fuel issue) Portable genset out of fuel , waiting for update from TP INC411530 HAIDO328 GUITON Ouest Huawei 2G+3G+LTE A Talkpool 7/24/2020 0:57 10:56:19 Power Generator failure (Fuel issue) Fuel team ask for the fuel to be supplied by TP team INC411530 HAIDO306 VIGNIER Ouest Huawei 2G+3G+LTE A Talkpool 7/24/2020 0:57 10:56:19 Dependent Affected by the Fuel issue at the main site Affected by HDO328 INC411530 HAIDO432 BERCY Ouest Huawei 2G+3G+LTE A Talkpool 7/24/2020 0:57 10:56:19 Dependent Affected by the Fuel issue at the main site Affected by HDO328 INC411530 HAIDO327 THOMAS_ARCHAIE Ouest Huawei 2G+3G+LTE A Talkpool 7/24/2020 0:57 10:56:19 Dependent Affected by the Fuel issue at the main site Affected by HDO328 INC411621 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/24/2020 1:02 10:51:19 Power Power Failure (Indeterminate) Fuel added, power team requested and ETA not yet available INC411118 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 7/24/2020 2:04 9:49:19 Dependent Affected by the power issue at the main site Affected by HDN106 INC411118 HDN133 AUX_PLAINES Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:04 9:49:19 Dependent Affected by the power issue at the main site Affected by HDN106 INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 9:19:19 Power Power Failure (Indeterminate) Team on site INC411629 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 7/24/2020 2:53 9:00:19 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC411633 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 7/24/2020 3:45 8:08:19 Power Generator failure (Indeterminate) Team cannot reach the site due to river in flood. Next update will be shared soon INC411547 HAIDO539 ROUTE NATIONALE#1 DAMIEN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/24/2020 5:53 6:00:19 Power Power Failure (Indeterminate) Team is working on site. INC411646 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 6:14 5:39:19 Power Power Failure (Indeterminate) Team has been informed; ETA 9:30 am, is expired waiting for new update. INC411650 HGA036 BANDACHITA Nippes Ericsson 2G D O&M FUEL 7/24/2020 6:51 5:02:19 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/24/2020 at 11:15 AM , ETR to be provided by them INC411651 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 7/24/2020 7:06 4:47:19 Power Power Failure (Indeterminate) Team on site INC411651 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 7:06 4:47:19 Dependent Affected by the power issue at the main site Affected by HDN111 INC411670 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 7/24/2020 8:15 3:38:19 Transmission Transmission (Indeterminate) Team on site INC411677 HDO264 BONREPOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/24/2020 8:44 3:09:19 Power Power Failure (Indeterminate) Team is waiting access INC411577 HAIDO330 GRAND_GODET_COW Ouest Huawei 2G+3G+LTE D Talkpool 7/24/2020 9:23 2:30:19 Power Power Failure (Indeterminate) Team has been informed; ETA 12:30 PM INC411695 HDO245 VILLAGE RAPATRIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/24/2020 9:50 2:03:19 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 12:40 PM INC411695 HAIDO690 TABARRE_52D_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/24/2020 9:50 2:03:19 Dependent Affected by the power issue at the main site Affected by both HDO245 and HDO541 INC411695 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/24/2020 9:50 2:03:19 Dependent Affected by the power issue at the main site Affected by both HDO245 and HDO541 INC411695 HDO163 BOIS CARADEUX Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/24/2020 9:50 2:03:19 Dependent Affected by the power issue at the main site Affected by both HDO245 and HDO541 INC411696 HDO380 RUE_DES_RAMPARDS_COW Ouest Ericsson 2G+3G+LTE A Talkpool 7/24/2020 9:54 1:59:19 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 12:15 PM INC411699 HDO034 SEGUY Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/24/2020 10:00 1:53:19 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 12:30 PM INC411699 HAIDO258 LILAVOIS_14 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/24/2020 10:00 1:53:19 Dependent Affected by the power issue at the main site Affected by HDO034 INC411594 HDO335 PALMA Ouest Ericsson 2G+3G+LTE D Talkpool 7/24/2020 10:30 1:23:19 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 12:45 PM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C 20-Jul-20 Security_Access Team cannot reach the site due road blocked. More update will be share once available. INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependant Affected by HGA134 Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Fri Jul 24 10:19:03 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Fri, 24 Jul 2020 16:19:03 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM In-Reply-To: References: Message-ID: HDO536: negotiations ongoing to get access to the area. HDS143: Power team was requested yesterday HDO411: Talkpool rectification required. 44% on RMS HGA125: ETA 1430 HDO408: ETA 1230 HGA036: TBC Best Regards, [cid:image001.jpg at 01D661B4.9A546CC0] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Sasoun Deronis On Behalf Of Haiti Noc Sent: Friday, July 24, 2020 11:57 AM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: NOC hourly report at 11:00 AM Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 16 13 8 20 57 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 26 9 2 0 29 ZTE 6 6 2 0 6 Huawei 22 22 22 1 22 Network 54 37 26 1 57 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 32 8 0 6 11 57 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 353:21:19 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 176:11:19 Power Generator Failure (Engine broken) Talkpool refuse to provide any update for the site INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 158:53:19 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site, Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 145:54:19 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 136:31:19 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 124:59:19 Power Generator failure (Head Cylinder failure) Faulty head cylinder, more update will be share once available. INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 66:43:19 Power Generator failure (Indeterminate) Talkpool Break down the genset , ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 62:41:19 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410548 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/22/2020 6:41 53:12:19 Power Generator failure (Magnetic pickup failure) Spare magnetic pickup not yet available, follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 8:34 51:19:19 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410748 HDS351 ANSE_A_PITRE Sud-Est Ericsson 3G C Talkpool 7/22/2020 14:50 45:03:19 RBS RBS Fault (DUW failure) DUW faulty , need to be replaced INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 15:08 44:45:19 Power Generator failure (Indeterminate) Due to unsafe area, the intervention cannot be performed at this time. Feedback expected from team INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 7/22/2020 17:06 42:47:19 Transmission Transmission (Indeterminate) RAU faulty, RAU spare collected and is on the way for the region. ETR not available yet. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 41:35:19 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR to be provided by TP INC411013 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/22/2020 18:37 41:16:19 Power Generator Failure (Faulty solenoid) Faulty Solenoid. Spare part not yet available. Follow up is ongoing INC410947 HAIDO620 MONTAGNE_DES_OLIVIERS Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/22/2020 20:50 39:03:19 Power Generator failure (Head Cylinder) Gasket head cylinder faulty. Follow up is ongoing for replacement. INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 37:39:19 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Team can't reach there due to security issue INC410990 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/23/2020 2:26 33:27:19 Power Generator failure (Indeterminate) Team is waiting for access INC410998 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 7/23/2020 4:34 31:19:19 Fuel Generator failure (Fuel issue) Fuel team is aware since 7/23/2020 at 10:55PM. ETR to be provided INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 22:03:19 RBS RBS Fault (Indeterminate) License issue, concerned team is informed, Follow up is ongoing. INC411118 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G D Talkpool 7/23/2020 14:49 21:04:19 Power Power Failure (Indeterminate) Genset swapping is scheduled for July 24, 2020. Currently site is down because of the Portable genset is out of fuel, Follow up is ongoing by TP for the refueling. INC411453 HAIDO518 SANTO_3 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/23/2020 17:14 18:41:54 Power Generator failure (Indeterminate) Fuel added, power team requested and ETA not yet available INC411376 HDO411 CHABANNE Ouest Ericsson 2G D O&M FUEL 7/23/2020 18:06 17:47:19 Fuel Generator failure (Fuel issue) Ascot shows 44%. Needs to be checked by TP team INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 16:51:19 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411385 HDS003 CAMATIN Sud-Est Ericsson 2G D Talkpool 7/23/2020 19:39 16:14:19 Transmission Transmission (Indeterminate) No power issue found on site. TX team has been informed. ETA: 12:15 PM INC411496 HDO273 DELMAS_40B Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/23/2020 20:21 15:32:19 Power Power Failure (Indeterminate) Fuel added, power team requested and ETA not yet available INC411496 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/23/2020 20:21 15:32:19 Dependent Affected by the fuel issue at the main site Affected by HDO273 INC411606 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 7/23/2020 21:32 14:21:19 Power Generator Failure (Engine broken) Swapping is ongoing INC411608 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C O&M FUEL 7/23/2020 22:14 13:39:19 Fuel Generator failure (Fuel issue) Fuel team has been informed since 24/7/2020 at 8:17 AM . ETA: 11H45 AM INC411518 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A O&M FUEL 7/23/2020 22:59 12:54:19 Fuel Generator failure (Fuel issue) Fuel team has been informed since( July 24th 2020) at 8:17 am. Epower to be checked by TP. Report required before 03H00 PM INC411525 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/24/2020 0:52 11:01:19 Fuel Generator failure (Fuel issue) Portable genset out of fuel , waiting for update from TP INC411530 HAIDO328 GUITON Ouest Huawei 2G+3G+LTE A Talkpool 7/24/2020 0:57 10:56:19 Power Generator failure (Fuel issue) Fuel team ask for the fuel to be supplied by TP team INC411530 HAIDO306 VIGNIER Ouest Huawei 2G+3G+LTE A Talkpool 7/24/2020 0:57 10:56:19 Dependent Affected by the Fuel issue at the main site Affected by HDO328 INC411530 HAIDO432 BERCY Ouest Huawei 2G+3G+LTE A Talkpool 7/24/2020 0:57 10:56:19 Dependent Affected by the Fuel issue at the main site Affected by HDO328 INC411530 HAIDO327 THOMAS_ARCHAIE Ouest Huawei 2G+3G+LTE A Talkpool 7/24/2020 0:57 10:56:19 Dependent Affected by the Fuel issue at the main site Affected by HDO328 INC411621 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/24/2020 1:02 10:51:19 Power Power Failure (Indeterminate) Fuel added, power team requested and ETA not yet available INC411118 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 7/24/2020 2:04 9:49:19 Dependent Affected by the power issue at the main site Affected by HDN106 INC411118 HDN133 AUX_PLAINES Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:04 9:49:19 Dependent Affected by the power issue at the main site Affected by HDN106 INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 9:19:19 Power Power Failure (Indeterminate) Team on site INC411629 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 7/24/2020 2:53 9:00:19 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC411633 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 7/24/2020 3:45 8:08:19 Power Generator failure (Indeterminate) Team cannot reach the site due to river in flood. Next update will be shared soon INC411547 HAIDO539 ROUTE NATIONALE#1 DAMIEN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/24/2020 5:53 6:00:19 Power Power Failure (Indeterminate) Team is working on site. INC411646 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 6:14 5:39:19 Power Power Failure (Indeterminate) Team has been informed; ETA 9:30 am, is expired waiting for new update. INC411650 HGA036 BANDACHITA Nippes Ericsson 2G D O&M FUEL 7/24/2020 6:51 5:02:19 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/24/2020 at 11:15 AM , ETR to be provided by them INC411651 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 7/24/2020 7:06 4:47:19 Power Power Failure (Indeterminate) Team on site INC411651 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 7:06 4:47:19 Dependent Affected by the power issue at the main site Affected by HDN111 INC411670 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 7/24/2020 8:15 3:38:19 Transmission Transmission (Indeterminate) Team on site INC411677 HDO264 BONREPOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/24/2020 8:44 3:09:19 Power Power Failure (Indeterminate) Team is waiting access INC411577 HAIDO330 GRAND_GODET_COW Ouest Huawei 2G+3G+LTE D Talkpool 7/24/2020 9:23 2:30:19 Power Power Failure (Indeterminate) Team has been informed; ETA 12:30 PM INC411695 HDO245 VILLAGE RAPATRIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/24/2020 9:50 2:03:19 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 12:40 PM INC411695 HAIDO690 TABARRE_52D_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/24/2020 9:50 2:03:19 Dependent Affected by the power issue at the main site Affected by both HDO245 and HDO541 INC411695 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/24/2020 9:50 2:03:19 Dependent Affected by the power issue at the main site Affected by both HDO245 and HDO541 INC411695 HDO163 BOIS CARADEUX Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/24/2020 9:50 2:03:19 Dependent Affected by the power issue at the main site Affected by both HDO245 and HDO541 INC411696 HDO380 RUE_DES_RAMPARDS_COW Ouest Ericsson 2G+3G+LTE A Talkpool 7/24/2020 9:54 1:59:19 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 12:15 PM INC411699 HDO034 SEGUY Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/24/2020 10:00 1:53:19 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 12:30 PM INC411699 HAIDO258 LILAVOIS_14 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/24/2020 10:00 1:53:19 Dependent Affected by the power issue at the main site Affected by HDO034 INC411594 HDO335 PALMA Ouest Ericsson 2G+3G+LTE D Talkpool 7/24/2020 10:30 1:23:19 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 12:45 PM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C 20-Jul-20 Security_Access Team cannot reach the site due road blocked. More update will be share once available. INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependant Affected by HGA134 Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.jpg Type: image/jpeg Size: 10377 bytes Desc: image004.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 2390 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Fri Jul 24 10:22:41 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Fri, 24 Jul 2020 16:22:41 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM In-Reply-To: References: Message-ID: Hello NOC, Please see the updated comments - * HDC248 - Genset swapping on going at site * HDO538 - Please assign to Digicel for follow up * HDS288 - Engine knocking, roads are blocked, unable to go to site to perform genset swap * HDS299 - Assessment report submitted for genset swapping, no genset approved from Digicel * HGA043 - Rescue request denied to perform the troubleshooting on Ascot, checking availability of fuel in the region * HDO197 - Please assign to Digicel for follow up * HDO580 - Gang war on going in citi soliel, as per guardian site out of fuel * HDO620 - Team working on site for Head cylinder replacement * HDO438 - Restored * HDN106 - Restored on Portable genset * HDO518 - Restored * HDO273 - TOS * HDO539 - Restored * HDN183 - Restored * HDN111 - Restored * HDO264 - Restored * HDO380 - Restored Best regards/- Nikhil Govind +509-31886159 [cid:image002.png at 01D661B5.1D8A8340] From: Sasoun Deronis On Behalf Of Haiti Noc Sent: Friday, July 24, 2020 11:57 AM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; Journal ; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: [Fon] NOC hourly report at 11:00 AM Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 16 13 8 20 57 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 26 9 2 0 29 ZTE 6 6 2 0 6 Huawei 22 22 22 1 22 Network 54 37 26 1 57 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 32 8 0 6 11 57 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 353:21:19 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 176:11:19 Power Generator Failure (Engine broken) Talkpool refuse to provide any update for the site INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 158:53:19 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site, Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 145:54:19 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 136:31:19 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 124:59:19 Power Generator failure (Head Cylinder failure) Faulty head cylinder, more update will be share once available. INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 66:43:19 Power Generator failure (Indeterminate) Talkpool Break down the genset , ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 62:41:19 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410548 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/22/2020 6:41 53:12:19 Power Generator failure (Magnetic pickup failure) Spare magnetic pickup not yet available, follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 8:34 51:19:19 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410748 HDS351 ANSE_A_PITRE Sud-Est Ericsson 3G C Talkpool 7/22/2020 14:50 45:03:19 RBS RBS Fault (DUW failure) DUW faulty , need to be replaced INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 15:08 44:45:19 Power Generator failure (Indeterminate) Due to unsafe area, the intervention cannot be performed at this time. Feedback expected from team INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 7/22/2020 17:06 42:47:19 Transmission Transmission (Indeterminate) RAU faulty, RAU spare collected and is on the way for the region. ETR not available yet. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 41:35:19 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR to be provided by TP INC411013 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/22/2020 18:37 41:16:19 Power Generator Failure (Faulty solenoid) Faulty Solenoid. Spare part not yet available. Follow up is ongoing INC410947 HAIDO620 MONTAGNE_DES_OLIVIERS Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/22/2020 20:50 39:03:19 Power Generator failure (Head Cylinder) Gasket head cylinder faulty. Follow up is ongoing for replacement. INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 37:39:19 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Team can't reach there due to security issue INC410990 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/23/2020 2:26 33:27:19 Power Generator failure (Indeterminate) Team is waiting for access INC410998 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 7/23/2020 4:34 31:19:19 Fuel Generator failure (Fuel issue) Fuel team is aware since 7/23/2020 at 10:55PM. ETR to be provided INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 22:03:19 RBS RBS Fault (Indeterminate) License issue, concerned team is informed, Follow up is ongoing. INC411118 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G D Talkpool 7/23/2020 14:49 21:04:19 Power Power Failure (Indeterminate) Genset swapping is scheduled for July 24, 2020. Currently site is down because of the Portable genset is out of fuel, Follow up is ongoing by TP for the refueling. INC411453 HAIDO518 SANTO_3 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/23/2020 17:14 18:41:54 Power Generator failure (Indeterminate) Fuel added, power team requested and ETA not yet available INC411376 HDO411 CHABANNE Ouest Ericsson 2G D O&M FUEL 7/23/2020 18:06 17:47:19 Fuel Generator failure (Fuel issue) Ascot shows 44%. Needs to be checked by TP team INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 16:51:19 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411385 HDS003 CAMATIN Sud-Est Ericsson 2G D Talkpool 7/23/2020 19:39 16:14:19 Transmission Transmission (Indeterminate) No power issue found on site. TX team has been informed. ETA: 12:15 PM INC411496 HDO273 DELMAS_40B Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/23/2020 20:21 15:32:19 Power Power Failure (Indeterminate) Fuel added, power team requested and ETA not yet available INC411496 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/23/2020 20:21 15:32:19 Dependent Affected by the fuel issue at the main site Affected by HDO273 INC411606 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 7/23/2020 21:32 14:21:19 Power Generator Failure (Engine broken) Swapping is ongoing INC411608 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C O&M FUEL 7/23/2020 22:14 13:39:19 Fuel Generator failure (Fuel issue) Fuel team has been informed since 24/7/2020 at 8:17 AM . ETA: 11H45 AM INC411518 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A O&M FUEL 7/23/2020 22:59 12:54:19 Fuel Generator failure (Fuel issue) Fuel team has been informed since( July 24th 2020) at 8:17 am. Epower to be checked by TP. Report required before 03H00 PM INC411525 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/24/2020 0:52 11:01:19 Fuel Generator failure (Fuel issue) Portable genset out of fuel , waiting for update from TP INC411530 HAIDO328 GUITON Ouest Huawei 2G+3G+LTE A Talkpool 7/24/2020 0:57 10:56:19 Power Generator failure (Fuel issue) Fuel team ask for the fuel to be supplied by TP team INC411530 HAIDO306 VIGNIER Ouest Huawei 2G+3G+LTE A Talkpool 7/24/2020 0:57 10:56:19 Dependent Affected by the Fuel issue at the main site Affected by HDO328 INC411530 HAIDO432 BERCY Ouest Huawei 2G+3G+LTE A Talkpool 7/24/2020 0:57 10:56:19 Dependent Affected by the Fuel issue at the main site Affected by HDO328 INC411530 HAIDO327 THOMAS_ARCHAIE Ouest Huawei 2G+3G+LTE A Talkpool 7/24/2020 0:57 10:56:19 Dependent Affected by the Fuel issue at the main site Affected by HDO328 INC411621 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/24/2020 1:02 10:51:19 Power Power Failure (Indeterminate) Fuel added, power team requested and ETA not yet available INC411118 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 7/24/2020 2:04 9:49:19 Dependent Affected by the power issue at the main site Affected by HDN106 INC411118 HDN133 AUX_PLAINES Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:04 9:49:19 Dependent Affected by the power issue at the main site Affected by HDN106 INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 9:19:19 Power Power Failure (Indeterminate) Team on site INC411629 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 7/24/2020 2:53 9:00:19 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC411633 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 7/24/2020 3:45 8:08:19 Power Generator failure (Indeterminate) Team cannot reach the site due to river in flood. Next update will be shared soon INC411547 HAIDO539 ROUTE NATIONALE#1 DAMIEN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/24/2020 5:53 6:00:19 Power Power Failure (Indeterminate) Team is working on site. INC411646 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 6:14 5:39:19 Power Power Failure (Indeterminate) Team has been informed; ETA 9:30 am, is expired waiting for new update. INC411650 HGA036 BANDACHITA Nippes Ericsson 2G D O&M FUEL 7/24/2020 6:51 5:02:19 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/24/2020 at 11:15 AM , ETR to be provided by them INC411651 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 7/24/2020 7:06 4:47:19 Power Power Failure (Indeterminate) Team on site INC411651 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 7:06 4:47:19 Dependent Affected by the power issue at the main site Affected by HDN111 INC411670 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 7/24/2020 8:15 3:38:19 Transmission Transmission (Indeterminate) Team on site INC411677 HDO264 BONREPOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/24/2020 8:44 3:09:19 Power Power Failure (Indeterminate) Team is waiting access INC411577 HAIDO330 GRAND_GODET_COW Ouest Huawei 2G+3G+LTE D Talkpool 7/24/2020 9:23 2:30:19 Power Power Failure (Indeterminate) Team has been informed; ETA 12:30 PM INC411695 HDO245 VILLAGE RAPATRIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/24/2020 9:50 2:03:19 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 12:40 PM INC411695 HAIDO690 TABARRE_52D_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/24/2020 9:50 2:03:19 Dependent Affected by the power issue at the main site Affected by both HDO245 and HDO541 INC411695 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/24/2020 9:50 2:03:19 Dependent Affected by the power issue at the main site Affected by both HDO245 and HDO541 INC411695 HDO163 BOIS CARADEUX Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/24/2020 9:50 2:03:19 Dependent Affected by the power issue at the main site Affected by both HDO245 and HDO541 INC411696 HDO380 RUE_DES_RAMPARDS_COW Ouest Ericsson 2G+3G+LTE A Talkpool 7/24/2020 9:54 1:59:19 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 12:15 PM INC411699 HDO034 SEGUY Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/24/2020 10:00 1:53:19 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 12:30 PM INC411699 HAIDO258 LILAVOIS_14 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/24/2020 10:00 1:53:19 Dependent Affected by the power issue at the main site Affected by HDO034 INC411594 HDO335 PALMA Ouest Ericsson 2G+3G+LTE D Talkpool 7/24/2020 10:30 1:23:19 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 12:45 PM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C 20-Jul-20 Security_Access Team cannot reach the site due road blocked. More update will be share once available. INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependant Affected by HGA134 Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 4081 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 10377 bytes Desc: image003.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 24 10:53:48 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 24 Jul 2020 16:53:48 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 995:26:34 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 869:29:34 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 174:46:34 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting sector A in 1800 band. Spare part needed INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 171:50:34 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC408544 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/17/2020 22:26 158:26:34 RBS RBS Fault (RUS failure) RUS01B3 faulty , spare needed for replacement INC405979 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/18/2020 6:02 150:50:34 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC410337 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/18/2020 6:02 150:50:34 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 99:25:34 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 90:32:34 RBS RBS Fault (RUS failure) Faulty RUS01B3.spare need to be replaced. ETR to be provided. INC410341 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/21/2020 16:38 68:14:34 Power Power Failure (Solar System failure) Low voltage on the solar system. All Sectors Cannot be up due to not enough power, Power team is informed, new update will shared once available. INC410411 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/21/2020 16:42 68:10:34 Power Power Failure (Solar System failure) Low voltage on the solar system. All Sectors Cannot be up due to not enough power, Power team is informed, new update will shared once available. INC410484 HDO399 Moliere Ouest Ericsson 2G D Talkpool 7/21/2020 23:11 61:41:34 RBS RBS Fault (Indeterminate) TP cannot provide any update. INC410490 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/21/2020 23:34 61:18:34 RBS RBS Fault (RUS failure) RUS01B3 Faulty , need to be replace, follow up is ongoing INC410643 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/22/2020 8:20 52:32:34 Power Power Failure (Solar System failure) Low voltage on the solar system. All Sectors Cannot be up due to not enough power, Power team is informed, new update will shared once available. INC411042 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 7/22/2020 16:46 44:06:34 RBS RBS Fault (Indeterminate) RUS01B3 Faulty , need to be replace. INC411015 HDC274 ESTERE Artibonite Ericsson 3G C Talkpool 7/22/2020 18:38 42:14:34 RBS RBS Fault (Feeder Cable Failure) Faulty fiber cable, spare need to be replaced. ETR to be provided. INC410816 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/22/2020 22:41 38:11:34 Power Generator failure (Indeterminate) Assessment report is preparing , engine swapping is requested, ETR to be provided INC411060 HDS020 MONCHILE_2 Sud-Est Ericsson 2G A Talkpool 7/23/2020 0:37 36:15:34 RBS RBS Fault (RUS failure) RUS01B3 Faulty , Spare need to be replaced INC410982 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/23/2020 0:56 35:56:34 RBS RBS Fault (RUS failure) Faulty RUS01B8.spare not available in region. ETR to be provided. INC411079 HDO317 TROU_CAIMAN Ouest Ericsson 2G D Talkpool 7/23/2020 5:45 31:07:34 Power Generator failure (Indeterminate) 2 rectifiers faulty, cabinet 1800 not powered, Team is fixing them. INC411413 HDS241 MARC_LASSERE Sud Ericsson 2G B Digicel 7/23/2020 14:06 22:46:34 RBS RBS Fault (Indeterminate) TX team requested support from Digicel TX team . Waiting for update INC411317 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 7/23/2020 14:38 22:14:34 RBS RBS Fault (Indeterminate) E1 Issue found . Digicel TX Team Assistance is needed to solve the issue INC411309 HDC274 ESTERE Artibonite Ericsson 2G C Talkpool 7/23/2020 15:06 21:46:34 RBS RBS Fault (SFP failure) Faulty SFP. Spare part needed INC411681 HGA002 MIRAGOANE Nippes Ericsson 2G A Talkpool 7/24/2020 9:00 3:52:34 RBS RBS Fault (Indeterminate) Team has been dispatched. ETA: 12:30 PM INC411688 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/24/2020 9:10 3:42:34 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC411582 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/24/2020 9:50 3:02:34 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Sector's will be back on air when the batteries get charged with solar energy Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 24 12:45:30 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 24 Jul 2020 18:45:30 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM Message-ID: Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 11 6 6 11 34 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 6 0 0 18 ZTE 6 6 3 0 6 Huawei 10 10 9 0 10 Network 31 22 12 0 34 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 6 0 5 3 34 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 356:13:04 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 179:03:04 Power Generator Failure (Engine broken) Genset swapping on going at site INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 161:45:04 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site, Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 148:46:04 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 139:23:04 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 127:51:04 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 69:35:04 Power Generator failure (Indeterminate) Talkpool Break down the genset , ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 65:33:04 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410548 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/22/2020 6:41 56:04:04 Power Generator failure (Magnetic pickup failure) Spare magnetic pickup not yet available, follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 8:34 54:11:04 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410748 HDS351 ANSE_A_PITRE Sud-Est Ericsson 3G C Talkpool 7/22/2020 14:50 47:55:04 RBS RBS Fault (DUW failure) DUW faulty need to be replaced. Spare not yet available INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 15:08 47:37:04 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h10 PM. Feedback expected from them INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 7/22/2020 17:06 45:39:04 Power Generator failure (Indeterminate) After Tx intervention, Power team is informed to check the issue, ETA 3:00 PM INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 44:27:04 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR to be provided by TP INC411013 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/22/2020 18:37 44:08:04 Power Generator Failure (Faulty solenoid) Faulty Solenoid. Spare part not yet available. Follow up is ongoing INC410947 HAIDO620 MONTAGNE_DES_OLIVIERS Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/22/2020 20:50 41:55:04 Power Generator failure (Head Cylinder) Gasket head cylinder faulty. Follow up is ongoing for replacement. INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 40:31:04 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 24:55:04 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC411376 HDO411 CHABANNE Ouest Ericsson 2G D O&M FUEL 7/23/2020 18:06 20:39:04 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/23/2020 10:18 PM. ETR to be provided by them INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 19:43:04 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411608 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C O&M FUEL 7/23/2020 22:14 16:31:04 Fuel Generator failure (Fuel issue) Fuel team has been informed since 24/7/2020 at 8:17 AM . ETR to be provided by them INC411518 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A O&M FUEL 7/23/2020 22:59 15:46:04 Fuel Generator failure (Fuel issue) Fuel team has been informed since( July 24th 2020) at 8:17 am. ETR to be provided. INC411530 HAIDO328 GUITON Ouest Huawei 2G+3G+LTE A Talkpool 7/24/2020 0:57 13:48:04 Power Generator failure (Fuel issue) Fuel team ask for the fuel to be supplied by TP team INC411530 HAIDO306 VIGNIER Ouest Huawei 2G+3G+LTE A Talkpool 7/24/2020 0:57 13:48:04 Dependent Affected by the power issue at the main site Affected by HDO328 INC411530 HAIDO432 BERCY Ouest Huawei 2G+3G+LTE A Talkpool 7/24/2020 0:57 13:48:04 Dependent Affected by the power issue at the main site Affected by HDO328 INC411530 HAIDO327 THOMAS_ARCHAIE Ouest Huawei 2G+3G+LTE A Talkpool 7/24/2020 0:57 13:48:04 Dependent Affected by the power issue at the main site Affected by HDO328 INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 12:11:04 RBS RBS Fault (Rectifier failure) Six out of seven rectifiers are faulty. Need to be replaced, Follow up is ongoing by them. INC411629 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 7/24/2020 2:53 11:52:04 Power Generator failure (Indeterminate) Due to the bad condition of the road team will take time to reach the site. ETA will be shared soon INC411633 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 7/24/2020 3:45 11:00:04 Power Generator failure (Indeterminate) Team cannot reach the site due to river in flood. Next update will be shared soon INC411650 HGA036 BANDACHITA Nippes Ericsson 2G D O&M FUEL 7/24/2020 6:51 7:54:04 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/24/2020 at 11:15 AM. ETR to be provided by them INC411670 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 7/24/2020 8:15 6:30:04 Transmission Transmission (NPU port not responding) NPU Faulty, need to be replaced, ETR will be provided soon. INC411746 HDO602 THOMASSIN_39 Port-au-Prince Huawei 2G+3G A Talkpool 7/24/2020 13:33 1:12:04 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA not yet available. INC411848 HAIDO533 WANEY_93 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/24/2020 13:45 1:00:04 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA not yet available. INC411748 HDS353 THIOTTE Sud-Est Ericsson 2G+3G A Talkpool 7/24/2020 13:46 0:59:04 Power Generator failure (Indeterminate) Team has been dispatched. ETA will be shared soon Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C 20-Jul-20 Security_Access Team cannot reach the site due road blocked. More update will be share once available. INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependant Affected by HGA134 Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 24 12:50:53 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 24 Jul 2020 18:50:53 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (2:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 2:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 997:24:18 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 871:27:18 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 176:44:18 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting sector A in 1800 band. Spare part needed INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 173:48:18 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC408544 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/17/2020 22:26 160:24:18 RBS RBS Fault (RUS failure) RUS01B3 faulty , spare needed for replacement INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 101:23:18 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 92:30:18 RBS RBS Fault (RUS failure) Faulty RUS01B3.spare need to be replaced. ETR to be provided. INC410484 HDO399 Moliere Ouest Ericsson 2G D Talkpool 7/21/2020 23:11 63:39:18 RBS RBS Fault (Indeterminate) TP cannot provide any update. INC410490 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/21/2020 23:34 63:16:18 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411744 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/22/2020 8:20 54:30:18 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411042 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 7/22/2020 16:46 46:04:18 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411015 HDC274 ESTERE Artibonite Ericsson 3G C Talkpool 7/22/2020 18:38 44:12:18 RBS RBS Fault (Feeder CableFailure) Faulty fiber cable, spare need to be replaced. ETR to be provided. INC410816 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/22/2020 22:41 40:09:18 Power Power Failure (Indeterminate) Assessment report is preparing , engine swapping is requested, ETR to be provided INC411060 HDS020 MONCHILE_2 Sud-Est Ericsson 2G A Talkpool 7/23/2020 0:37 38:13:18 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC410982 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/23/2020 0:56 37:54:18 RBS RBS Fault (RUS failure) Faulty RUS01B8.spare not available in region. ETR to be provided. INC411079 HDO317 TROU_CAIMAN Ouest Ericsson 2G D Talkpool 7/23/2020 5:45 33:05:18 RBS RBS Fault (Rectifier failure) 2 rectifiers faulty, cabinet 1800 not powered, Team is fixing them. INC411413 HDS241 MARC_LASSERE Sud Ericsson 2G B Digicel 7/23/2020 14:06 24:44:18 RBS RBS Fault (Indeterminate) TX team requested support from Digicel TX team. Waiting for update INC411317 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 7/23/2020 14:38 24:12:18 RBS RBS Fault (Indeterminate) E1 Issue found . Digicel TX Team Assistance is needed to solve the issue INC411309 HDC274 ESTERE Artibonite Ericsson 2G C Talkpool 7/23/2020 15:06 23:44:18 RBS RBS Fault (SFP failure) Faulty SFP. Spare part needed INC411688 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/24/2020 9:10 5:40:18 RBS RBS Fault (Indeterminate) Team has been informed. ETA not yet provided INC411582 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/24/2020 9:50 5:00:18 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Sector's will be back on air when the batteries get charged with solar energy INC411725 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/24/2020 11:58 2:52:18 RBS RBS Fault (Indeterminate) Team has been dispatched. ETA: 5:00 PM INC411815 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 12:00 2:50:18 RBS RBS Fault (Indeterminate) 1800mhz band down. Team has been informed. ETA to be provided INC411835 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 1:30:18 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411837 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 1:27:18 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411744 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/24/2020 13:25 1:25:18 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411744 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:25 1:25:18 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411852 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/24/2020 13:49 1:01:18 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411753 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/24/2020 13:55 0:55:18 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 24 14:46:37 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 24 Jul 2020 20:46:37 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM Message-ID: Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 13 9 8 14 44 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 7 0 0 21 ZTE 9 9 6 0 9 Huawei 14 14 14 0 14 Network 40 30 20 0 44 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 7 0 5 7 44 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 358:07:18 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 180:57:18 Power Generator Failure (Engine broken) Genset swapping ongoing at site INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 163:39:18 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site, Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 150:40:18 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 141:17:18 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 129:45:18 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 71:29:18 Power Generator failure (Indeterminate) Talkpool Break down the genset , ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 67:27:18 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410548 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/22/2020 6:41 57:58:18 Power Generator failure (Magnetic pickup failure) Spare magnetic pickup not yet available, follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 8:34 56:05:18 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410748 HDS351 ANSE_A_PITRE Sud-Est Ericsson 3G C Talkpool 7/22/2020 14:50 49:49:18 RBS RBS Fault (DUW failure) DUW faulty need to be replaced. Spare not yet available INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 15:08 49:31:18 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h10 PM. Feedback expected from them INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 7/22/2020 17:06 47:33:18 Power Generator failure (Indeterminate) ETA is expired, waiting for new update. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 46:21:18 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR to be provided by TP INC411013 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/22/2020 18:37 46:02:18 Power Generator Failure (Faulty solenoid) Faulty Solenoid. Spare part not yet available. Follow up is ongoing INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 42:25:18 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Negotiations ongoing to get access to the area. INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 26:49:18 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC411376 HDO411 CHABANNE Ouest Ericsson 2G D O&M FUEL 7/23/2020 18:06 22:33:18 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/23/2020 10:18 PM. ETR to be provided by them INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 21:37:18 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411608 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C O&M FUEL 7/23/2020 22:14 18:25:18 Fuel Generator failure (Fuel issue) Fuel team has been informed since 24/7/2020 at 8:17 AM . ETR to be provided by them INC411518 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A O&M FUEL 7/23/2020 22:59 17:40:18 Fuel Generator failure (Fuel issue) Fuel team has been informed since( July 24th 2020) at 8:17 am. ETR to be provided. INC411530 HAIDO328 GUITON Ouest Huawei 2G+3G+LTE A Talkpool 7/24/2020 0:57 15:42:18 Power Generator failure (Fuel issue) Fuel team ask for the fuel to be supplied by TP team INC411530 HAIDO306 VIGNIER Ouest Huawei 2G+3G+LTE A Talkpool 7/24/2020 0:57 15:42:18 Dependent Affected by the power issue at the main site Affected by HDO328 INC411530 HAIDO432 BERCY Ouest Huawei 2G+3G+LTE A Talkpool 7/24/2020 0:57 15:42:18 Dependent Affected by the power issue at the main site Affected by HDO328 INC411530 HAIDO327 THOMAS_ARCHAIE Ouest Huawei 2G+3G+LTE A Talkpool 7/24/2020 0:57 15:42:18 Dependent Affected by the power issue at the main site Affected by HDO328 INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 14:05:18 RBS RBS Fault (Rectifier failure) Six out of seven rectifiers are faulty. Need to be replaced, Follow up is ongoing by them. INC411629 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 7/24/2020 2:53 13:46:18 Power Generator failure (Indeterminate) Due to the bad condition of the road team will take time to reach the site. ETA will be shared soon INC411633 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 7/24/2020 3:45 12:54:18 Power Generator failure (Indeterminate) Team cannot reach the site due to river in flood. Next update will be shared soon INC411650 HGA036 BANDACHITA Nippes Ericsson 2G D O&M FUEL 7/24/2020 6:51 9:48:18 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/24/2020 at 11:15 AM. ETR to be provided by them INC411556 HAIDO035 SANTO_20 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/24/2020 7:20 9:19:18 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h08 PM. Feedback expected from them INC411670 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 7/24/2020 8:15 8:24:18 Transmission Transmission (NPU port not responding) NPU Faulty, need to be replaced, ETR will be provided soon. INC411855 HDN150 JEAN_RABEL Nord-Ouest Huawei 2G+3G+LTE A Talkpool 7/24/2020 14:00 2:39:18 Power Power Failure (Indeterminate) Site will be up once Commercial power source switched ON. INC411769 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/24/2020 14:43 1:56:18 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA 5:30 PM INC411863 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/24/2020 14:58 1:41:18 Power Generator failure (Indeterminate) Portable genset is out of fuel, Follow up is ongoing by TP for the refueling. INC411871 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G+3G D Talkpool 7/24/2020 15:05 1:34:18 Power Power Failure (Indeterminate) Site will be up once Commercial power source switched ON. INC411770 HAIDO505 TAMARIN_98_SANTO_25 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/24/2020 15:10 1:29:18 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA 5:30 PM INC411867 HDN221 PLAINE_DU_NORD Nord Ericsson 3G B Talkpool 7/24/2020 15:22 1:17:18 Power Generator failure (Indeterminate) Team is aware to check the issue, ETA: 06H45 PM INC411867 HAIDN016 MORNE_ROUGE Nord ZTE 2G+3G+LTE A Talkpool 7/24/2020 15:22 1:17:18 Dependent Affected by the power issue at the main site Affected by HDN221 INC411867 HAIDN271 CERCLE EN VILLE Nord ZTE 2G+3G+LTE C Talkpool 7/24/2020 15:22 1:17:18 Dependent Affected by the power issue at the main site Affected by HDN221 INC411867 HAIDN312 BALAN Nord ZTE 2G+3G+LTE C Talkpool 7/24/2020 15:22 1:17:18 Dependent Affected by the power issue at the main site Affected by HDN221 INC411867 HAIDN039 BALAN Nord ZTE 2G+3G+LTE B Talkpool 7/24/2020 15:22 1:17:18 Dependent Affected by the power issue at the main site Affected by HDN221 INC411868 HAIDO090 DUPUYO Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/24/2020 15:25 1:14:18 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA 5:40 PM INC411880 HDO657 BELAIR_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/24/2020 15:37 1:02:18 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA 5:45 PM INC411776 HDS358 BAUDARY Sud-Est Ericsson 2G D Talkpool 7/24/2020 15:38 1:01:18 Power Generator failure (Indeterminate) Team has been dispatched. ETA will be shared soon Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C 20-Jul-20 Security_Access Team cannot reach the site due road blocked. More update will be share once available. INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependant Affected by HGA134 Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 10377 bytes Desc: image003.jpg URL: From Woidland.Sylne at digicelgroup.com Fri Jul 24 14:52:58 2020 From: Woidland.Sylne at digicelgroup.com (Woidland Sylne) Date: Fri, 24 Jul 2020 20:52:58 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM In-Reply-To: References: Message-ID: NOC, HDO411 rescued since 1:16 pm remedy and whatsapp group updated. Power team required. [cid:image001.png at 01D661DA.DB910F10] Regards, Woidland Sylne From: Sasoun Deronis On Behalf Of Haiti Noc Sent: Friday, July 24, 2020 4:47 PM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: NOC hourly report at 04:00 PM Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 13 9 8 14 44 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 7 0 0 21 ZTE 9 9 6 0 9 Huawei 14 14 14 0 14 Network 40 30 20 0 44 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 7 0 5 7 44 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 358:07:18 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 180:57:18 Power Generator Failure (Engine broken) Genset swapping ongoing at site INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 163:39:18 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site, Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 150:40:18 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 141:17:18 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 129:45:18 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 71:29:18 Power Generator failure (Indeterminate) Talkpool Break down the genset , ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 67:27:18 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410548 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/22/2020 6:41 57:58:18 Power Generator failure (Magnetic pickup failure) Spare magnetic pickup not yet available, follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 8:34 56:05:18 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410748 HDS351 ANSE_A_PITRE Sud-Est Ericsson 3G C Talkpool 7/22/2020 14:50 49:49:18 RBS RBS Fault (DUW failure) DUW faulty need to be replaced. Spare not yet available INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 15:08 49:31:18 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h10 PM. Feedback expected from them INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 7/22/2020 17:06 47:33:18 Power Generator failure (Indeterminate) ETA is expired, waiting for new update. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 46:21:18 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR to be provided by TP INC411013 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/22/2020 18:37 46:02:18 Power Generator Failure (Faulty solenoid) Faulty Solenoid. Spare part not yet available. Follow up is ongoing INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 42:25:18 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Negotiations ongoing to get access to the area. INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 26:49:18 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC411376 HDO411 CHABANNE Ouest Ericsson 2G D O&M FUEL 7/23/2020 18:06 22:33:18 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/23/2020 10:18 PM. ETR to be provided by them INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 21:37:18 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411608 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C O&M FUEL 7/23/2020 22:14 18:25:18 Fuel Generator failure (Fuel issue) Fuel team has been informed since 24/7/2020 at 8:17 AM . ETR to be provided by them INC411518 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A O&M FUEL 7/23/2020 22:59 17:40:18 Fuel Generator failure (Fuel issue) Fuel team has been informed since( July 24th 2020) at 8:17 am. ETR to be provided. INC411530 HAIDO328 GUITON Ouest Huawei 2G+3G+LTE A Talkpool 7/24/2020 0:57 15:42:18 Power Generator failure (Fuel issue) Fuel team ask for the fuel to be supplied by TP team INC411530 HAIDO306 VIGNIER Ouest Huawei 2G+3G+LTE A Talkpool 7/24/2020 0:57 15:42:18 Dependent Affected by the power issue at the main site Affected by HDO328 INC411530 HAIDO432 BERCY Ouest Huawei 2G+3G+LTE A Talkpool 7/24/2020 0:57 15:42:18 Dependent Affected by the power issue at the main site Affected by HDO328 INC411530 HAIDO327 THOMAS_ARCHAIE Ouest Huawei 2G+3G+LTE A Talkpool 7/24/2020 0:57 15:42:18 Dependent Affected by the power issue at the main site Affected by HDO328 INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 14:05:18 RBS RBS Fault (Rectifier failure) Six out of seven rectifiers are faulty. Need to be replaced, Follow up is ongoing by them. INC411629 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 7/24/2020 2:53 13:46:18 Power Generator failure (Indeterminate) Due to the bad condition of the road team will take time to reach the site. ETA will be shared soon INC411633 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 7/24/2020 3:45 12:54:18 Power Generator failure (Indeterminate) Team cannot reach the site due to river in flood. Next update will be shared soon INC411650 HGA036 BANDACHITA Nippes Ericsson 2G D O&M FUEL 7/24/2020 6:51 9:48:18 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/24/2020 at 11:15 AM. ETR to be provided by them INC411556 HAIDO035 SANTO_20 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/24/2020 7:20 9:19:18 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h08 PM. Feedback expected from them INC411670 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 7/24/2020 8:15 8:24:18 Transmission Transmission (NPU port not responding) NPU Faulty, need to be replaced, ETR will be provided soon. INC411855 HDN150 JEAN_RABEL Nord-Ouest Huawei 2G+3G+LTE A Talkpool 7/24/2020 14:00 2:39:18 Power Power Failure (Indeterminate) Site will be up once Commercial power source switched ON. INC411769 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/24/2020 14:43 1:56:18 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA 5:30 PM INC411863 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/24/2020 14:58 1:41:18 Power Generator failure (Indeterminate) Portable genset is out of fuel, Follow up is ongoing by TP for the refueling. INC411871 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G+3G D Talkpool 7/24/2020 15:05 1:34:18 Power Power Failure (Indeterminate) Site will be up once Commercial power source switched ON. INC411770 HAIDO505 TAMARIN_98_SANTO_25 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/24/2020 15:10 1:29:18 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA 5:30 PM INC411867 HDN221 PLAINE_DU_NORD Nord Ericsson 3G B Talkpool 7/24/2020 15:22 1:17:18 Power Generator failure (Indeterminate) Team is aware to check the issue, ETA: 06H45 PM INC411867 HAIDN016 MORNE_ROUGE Nord ZTE 2G+3G+LTE A Talkpool 7/24/2020 15:22 1:17:18 Dependent Affected by the power issue at the main site Affected by HDN221 INC411867 HAIDN271 CERCLE EN VILLE Nord ZTE 2G+3G+LTE C Talkpool 7/24/2020 15:22 1:17:18 Dependent Affected by the power issue at the main site Affected by HDN221 INC411867 HAIDN312 BALAN Nord ZTE 2G+3G+LTE C Talkpool 7/24/2020 15:22 1:17:18 Dependent Affected by the power issue at the main site Affected by HDN221 INC411867 HAIDN039 BALAN Nord ZTE 2G+3G+LTE B Talkpool 7/24/2020 15:22 1:17:18 Dependent Affected by the power issue at the main site Affected by HDN221 INC411868 HAIDO090 DUPUYO Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/24/2020 15:25 1:14:18 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA 5:40 PM INC411880 HDO657 BELAIR_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/24/2020 15:37 1:02:18 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA 5:45 PM INC411776 HDS358 BAUDARY Sud-Est Ericsson 2G D Talkpool 7/24/2020 15:38 1:01:18 Power Generator failure (Indeterminate) Team has been dispatched. ETA will be shared soon Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C 20-Jul-20 Security_Access Team cannot reach the site due road blocked. More update will be share once available. INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependant Affected by HGA134 Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 10651 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 10377 bytes Desc: image002.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 24 16:30:12 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 24 Jul 2020 22:30:12 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1001:03:38 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 875:06:38 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 180:23:38 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting sector A in 1800 band. Spare part needed INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 177:27:38 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC408544 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/17/2020 22:26 164:03:38 RBS RBS Fault (RUS failure) RUS01B3 faulty , spare needed for replacement INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 105:02:38 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 96:09:38 RBS RBS Fault (RUS failure) Faulty RUS01B3.spare need to be replaced. ETR to be provided. INC410484 HDO399 Moliere Ouest Ericsson 2G D Talkpool 7/21/2020 23:11 67:18:38 RBS RBS Fault (Indeterminate) TP cannot provide any update. INC410490 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/21/2020 23:34 66:55:38 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411744 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/22/2020 8:20 58:09:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411042 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 7/22/2020 16:46 49:43:38 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411015 HDC274 ESTERE Artibonite Ericsson 3G C Talkpool 7/22/2020 18:38 47:51:38 RBS RBS Fault (Feeder CableFailure) Faulty fiber cable, spare need to be replaced. ETR to be provided. INC410816 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/22/2020 22:41 43:48:38 Power Power Failure (Indeterminate) Assessment report is preparing , engine swapping is requested, ETR to be provided INC411060 HDS020 MONCHILE_2 Sud-Est Ericsson 2G A Talkpool 7/23/2020 0:37 41:52:38 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC410982 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/23/2020 0:56 41:33:38 RBS RBS Fault (RUS failure) Faulty RUS01B8.spare not available in region. ETR to be provided. INC411079 HDO317 TROU_CAIMAN Ouest Ericsson 2G D Talkpool 7/23/2020 5:45 36:44:38 RBS RBS Fault (Rectifier failure) 2 rectifiers faulty, cabinet 1800 not powered, Team is fixing them. INC411413 HDS241 MARC_LASSERE Sud Ericsson 2G B Digicel 7/23/2020 14:06 28:23:38 RBS RBS Fault (Indeterminate) TX team requested support from Digicel TX team. Waiting for update INC411317 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 7/23/2020 14:38 27:51:38 RBS RBS Fault (Indeterminate) E1 Issue found . Digicel TX Team Assistance is needed to solve the issue INC411309 HDC274 ESTERE Artibonite Ericsson 2G C Talkpool 7/23/2020 15:06 27:23:38 RBS RBS Fault (SFP failure) Faulty SFP. Spare part needed INC411688 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/24/2020 9:10 9:19:38 RBS RBS Fault (Indeterminate) Team is on site INC411582 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/24/2020 9:50 8:39:38 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Sector's will be back on air when the batteries get charged with solar energy INC411815 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 12:00 6:29:38 RBS RBS Fault (Indeterminate) The team will be back on site once the power issue is resolved. INC411835 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 5:09:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411837 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 5:06:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411744 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/24/2020 13:25 5:04:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411744 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:25 5:04:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411852 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/24/2020 13:49 4:40:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411753 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/24/2020 13:55 4:34:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411855 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 7/24/2020 14:00 4:29:38 Power Power Failure (Indeterminate) Sectors will be back on air with commercial power. INC411865 HDC225 MORNE_HERVE Artibonite Ericsson 2G D Talkpool 7/24/2020 14:58 3:31:38 RBS RBS Fault (Indeterminate) 900mhz band down. Team has been informed. ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 24 17:09:20 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 24 Jul 2020 23:09:20 +0000 Subject: [Rantt] NOC SITES REPORT updated for this July 24th, 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this July 24th, 2020 till 7:00 PM > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 360:29:44 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 166:01:44 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site, Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 153:02:44 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 143:39:44 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 132:07:44 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 73:51:44 Power Generator failure (Indeterminate) Talkpool Break down the genset , ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 69:49:44 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410548 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/22/2020 6:41 60:20:44 Power Generator failure (Magnetic pickup failure) Spare magnetic pickup not yet available, follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 8:34 58:27:44 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410748 HDS351 ANSE_A_PITRE Sud-Est Ericsson 3G C Talkpool 7/22/2020 14:50 52:11:44 RBS RBS Fault (DUW failure) DUW faulty need to be replaced. Spare not yet available INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 15:08 51:53:44 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h10 PM. Feedback expected from them INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 7/22/2020 17:06 49:55:44 Power Generator failure (Indeterminate) Team is on site INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 48:43:44 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR to be provided by TP INC411013 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/22/2020 18:37 48:24:44 Power Generator Failure (Faulty solenoid) Faulty Solenoid. Spare part not yet available. Follow up is ongoing INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 44:47:44 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 29:11:44 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 23:59:44 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 16:27:44 RBS RBS Fault (Rectifier failure) Six out of seven rectifiers are faulty. Need to be replaced, Follow up is ongoing by them. INC411633 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 7/24/2020 3:45 15:16:44 Power Generator failure (Indeterminate) Team cannot reach the site due to river in flood. Next update will be shared soon INC411650 HGA036 BANDACHITA Nippes Ericsson 2G D O&M FUEL 7/24/2020 6:51 12:10:44 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/24/2020 at 11:15 AM. ETR to be provided by them INC411556 HAIDO035 SANTO_20 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/24/2020 7:20 11:41:44 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h08 PM. Feedback expected from them INC411670 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 7/24/2020 8:15 10:46:44 Transmission Transmission (NPU port not responding) NPU Faulty, need to be replaced, ETR will be provided soon. INC411855 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 7/24/2020 14:00 5:01:44 Power Power Failure (Indeterminate) Site will be up once Commercial power source switched ON. INC411863 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/24/2020 14:58 4:03:44 Power Generator failure (Indeterminate) Portable genset is out of fuel, Follow up is ongoing by TP for the refueling. INC411871 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G+3G D Talkpool 7/24/2020 15:05 3:56:44 Power Power Failure (Indeterminate) Site will be up once Commercial power source switched ON. INC411880 HDO657 BELAIR_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/24/2020 15:37 3:24:44 Power Power Failure (Indeterminate) Team is waiting access INC411776 HDS358 BAUDARY Sud-Est Ericsson 2G D Talkpool 7/24/2020 15:38 3:23:44 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 8:00 PM INC411790 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 7/24/2020 16:22 2:39:44 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 7:30 PM INC411791 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 7/24/2020 16:26 2:35:44 Power Generator failure (Indeterminate) Team is aware to check the issue, ETA 7:15 PM INC411791 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 7/24/2020 16:26 2:35:44 Dependent Affected by the power issue at the main site Affected by HDC264 INC411791 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/24/2020 16:26 2:35:44 Dependent Affected by the power issue at the main site Affected by HDC264 INC411791 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/24/2020 16:26 2:35:44 Dependent Affected by the power issue at the main site Affected by HDC264 INC411896 HAIDN015 KFOU_LANMO Nord ZTE 2G+3G C Talkpool 7/24/2020 17:25 1:36:44 Power Generator failure (Indeterminate) Team is aware to check the issue, ETA 8:10 PM INC411897 HDS309 PETAVI Sud-Est Ericsson 3G C Talkpool 7/24/2020 17:28 1:33:44 Transmission Transmission (Indeterminate) Team has been dispatched. ETA: 7:30 PM INC411900 HDS143 MERENCY Sud Ericsson 2G D Talkpool 7/24/2020 17:50 1:11:44 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 8:30 PM INC411916 HAIDO155 LE_LAMBI Port-au-Prince ZTE 2G+3G C Talkpool 7/24/2020 18:00 1:01:44 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA 7:45 PM INC411916 HAIDO515 GRANDE_SALINE/ LE LAMBI Port-au-Prince ZTE 2G+3G C Talkpool 7/24/2020 18:00 1:01:44 Dependent Affected by the power issue at the main site Affected by HDO155 INC411916 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G C Talkpool 7/24/2020 18:00 1:01:44 Dependent Affected by the power issue at the main site Affected by HDO155 INC412012 HGA014 AZILE Nippes Ericsson 2G+3G A Talkpool 7/24/2020 18:26 0:35:44 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 9:15 PM INC412012 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 7/24/2020 18:26 0:35:44 Dependent Affected by the power issue at the main site Affected by HGA014 INC412012 HGA047 VALADE Nippes Ericsson 2G D Talkpool 7/24/2020 18:26 0:35:44 Dependent Affected by the power issue at the main site Affected by HGA014 Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1001:37:21 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 875:40:21 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 180:57:21 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting sector A in 1800 band. Spare part needed INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 178:01:21 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC408544 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/17/2020 22:26 164:37:21 RBS RBS Fault (RUS failure) RUS01B3 faulty , spare needed for replacement INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 105:36:21 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 96:43:21 RBS RBS Fault (RUS failure) Faulty RUS01B3.spare need to be replaced. ETR to be provided. INC410484 HDO399 Moliere Ouest Ericsson 2G D Talkpool 7/21/2020 23:11 67:52:21 RBS RBS Fault (Indeterminate) TP cannot provide any update. INC410490 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/21/2020 23:34 67:29:21 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411744 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/22/2020 8:20 58:43:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411042 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 7/22/2020 16:46 50:17:21 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411015 HDC274 ESTERE Artibonite Ericsson 3G C Talkpool 7/22/2020 18:38 48:25:21 RBS RBS Fault (Feeder CableFailure) Faulty fiber cable, spare need to be replaced. ETR to be provided. INC410816 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/22/2020 22:41 44:22:21 Power Power Failure (Indeterminate) Assessment report is preparing , engine swapping is requested, ETR to be provided INC411060 HDS020 MONCHILE_2 Sud-Est Ericsson 2G A Talkpool 7/23/2020 0:37 42:26:21 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC410982 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/23/2020 0:56 42:07:21 RBS RBS Fault (RUS failure) Faulty RUS01B8.spare not available in region. ETR to be provided. INC411079 HDO317 TROU_CAIMAN Ouest Ericsson 2G D Talkpool 7/23/2020 5:45 37:18:21 RBS RBS Fault (Rectifier failure) 2 rectifiers faulty, cabinet 1800 not powered, Team is fixing them. INC411413 HDS241 MARC_LASSERE Sud Ericsson 2G B Digicel 7/23/2020 14:06 28:57:21 RBS RBS Fault (Indeterminate) TX team requested support from Digicel TX team. Waiting for update INC411317 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 7/23/2020 14:38 28:25:21 RBS RBS Fault (Indeterminate) E1 Issue found . Digicel TX Team Assistance is needed to solve the issue INC411309 HDC274 ESTERE Artibonite Ericsson 2G C Talkpool 7/23/2020 15:06 27:57:21 RBS RBS Fault (SFP failure) Faulty SFP. Spare part needed INC411688 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/24/2020 9:10 9:53:21 RBS RBS Fault (Indeterminate) Team is on site INC411582 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/24/2020 9:50 9:13:21 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Sector's will be back on air when the batteries get charged with solar energy INC411815 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 12:00 7:03:21 RBS RBS Fault (Indeterminate) The team will be back on site once the power issue is resolved. INC411835 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 5:43:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411837 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 5:40:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411744 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/24/2020 13:25 5:38:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411744 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:25 5:38:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411852 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/24/2020 13:49 5:14:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411753 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/24/2020 13:55 5:08:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411855 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 7/24/2020 14:00 5:03:21 Power Power Failure (Indeterminate) Sectors will be back on air with commercial power. INC411865 HDC225 MORNE_HERVE Artibonite Ericsson 2G D Talkpool 7/24/2020 14:58 4:05:21 RBS RBS Fault (Indeterminate) 900mhz band down. Team has been informed. ETA to be provided INC412007 HDO373 CARREFOUR_LIBERTE Ouest Ericsson 2G D Talkpool 7/24/2020 18:10 0:53:21 RBS RBS Fault (Indeterminate) Team has been dispatched. ETA will be shared soon Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C 20-Jul-20 Security_Access Team cannot reach the site due road blocked. More update will be share once available. INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependant Affected by HGA134 Sites Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC411613 HDO335 PALMA Ouest Ericsson 2G D Talkpool 7/24/2020 0:02 7/24/2020 8:45 8:42:54 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature Need to be justified 1 gal. of coolant added and genset restarted with another battery INC411628 HGA027 SAINTE_BELAIRE Nippes Ericsson 2G D Talkpool 7/24/2020 2:49 7/24/2020 8:58 6:08:54 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified Power reset on RBS INC411628 HGA020 GROS_TROU Nippes Ericsson 2G D Talkpool 7/24/2020 2:49 7/24/2020 8:58 6:08:54 4:00:00 Not Compliant RBS Affected by RBS issue on main site Affected by HGA027 Cascaded Back in service with the main site. INC411533 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/24/2020 0:48 7/24/2020 9:14 8:25:51 4:00:00 Not Compliant Power Generator failure (Indeterminate) Portable genset out of fuel Need to be justified 7 gal. of fuel added in the portable genset INC411498 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/24/2020 0:48 7/24/2020 9:14 8:25:51 4:00:00 Not Compliant Dependent Affected by HDS277 Affected by HDS277 Cascaded Back in service with the main site. INC408546 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 7/18/2020 12:09 7/24/2020 10:58 142:49:02 4:00:00 Not Compliant Power Generator Failure (Engine broken) Engine broken Spare The swapping has been performed INC411696 HDO380 RUE_DES_RAMPARDS_COW Ouest Ericsson 2G+3G+LTE A Talkpool 7/24/2020 9:54 7/24/2020 11:46 1:52:01 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK The site is back in service without any intervention INC411606 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 7/23/2020 21:32 7/24/2020 12:30 14:57:18 4:00:00 Not Compliant Power Generator Failure (Engine broken) Engine broken Spare The swapping has been performed INC411594 HDO335 PALMA Ouest Ericsson 2G D Talkpool 7/24/2020 10:30 7/24/2020 12:57 2:26:30 4:00:00 Compliant Power Generator failure (High temperature) High temperature OK 1 gal. of coolant added and genset restarted with another battery INC411525 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/24/2020 0:52 7/24/2020 14:01 13:08:44 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Portable genset out of fuel Need to be justified 7 gal. of fuel added in the portable genset INC410998 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 7/23/2020 4:34 7/24/2020 13:50 33:16:06 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Rescue has been performed INC411385 HDS003 CAMATIN Sud-Est Ericsson 2G D Talkpool 7/23/2020 19:39 7/24/2020 13:52 18:12:18 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate Need to be justified E1's were swapped. INC411738 HDO366 SIGNOT Ouest Ericsson 2G+3G A Talkpool 7/24/2020 13:06 7/24/2020 14:25 1:18:33 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to radiator dirty, fan belt faulty OK Fan belt changed, radiator refresh, 1/2 gal. of coolant added INC411738 HDO378 CHATULEY Ouest Ericsson 2G+3G A Talkpool 7/24/2020 13:06 7/24/2020 14:25 1:18:33 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO366 Cascaded Back in service with the main site. INC411738 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 7/24/2020 13:06 7/24/2020 14:25 1:18:33 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO366 Cascaded Back in service with the main site. INC411738 HDO367 DARBONNE Ouest Ericsson 2G A Talkpool 7/24/2020 13:06 7/24/2020 14:25 1:18:33 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO366 Cascaded Back in service with the main site. INC411738 HDO364 LEOGANE_LIBERTE Ouest Ericsson 2G+3G A Talkpool 7/24/2020 13:06 7/24/2020 14:25 1:18:33 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO366 Cascaded Back in service with the main site. INC411738 HDO389 CA IRA_COW Ouest Ericsson 2G D Talkpool 7/24/2020 13:06 7/24/2020 14:25 1:18:33 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO366 Cascaded Back in service with the main site. INC411738 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 7/24/2020 13:06 7/24/2020 14:25 1:18:33 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO366 Cascaded Back in service with the main site. INC411738 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 7/24/2020 13:06 7/24/2020 14:25 1:18:33 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO366 Cascaded Back in service with the main site. INC411748 HDS353 THIOTTE Sud-Est Ericsson 2G+3G A Talkpool 7/24/2020 13:46 7/24/2020 16:13 2:26:35 4:00:00 Compliant Power Generator Failure (Overloaded) Overloaded OK Reset breaker and genset restarted INC411376 HDO411 CHABANNE Ouest Ericsson 2G D O&M FUEL 7/23/2020 18:06 7/24/2020 15:10 21:03:18 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Rescue has been performed INC411629 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 7/24/2020 2:53 7/24/2020 16:50 13:57:04 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC411608 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C O&M FUEL 7/23/2020 22:14 7/24/2020 17:26 19:11:39 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted INC411647 HAIDO688 FONTAMARA_49_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/24/2020 6:13 7/24/2020 9:30 3:17:00 4:00:00 Compliant Power Generator failure (Low Voltage) Low DC Voltage OK Genset has been restarted. INC411601 HAIDO606 FONTAMARA_27_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/23/2020 23:22 7/24/2020 10:15 10:53:00 4:00:00 Not Compliant Power Generator failure (High temperature) High Temperature, radiator dirty Need to be justified Radiator cleaned and 1 gal. of coolant added INC411464 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/23/2020 17:42 7/24/2020 10:24 16:42:00 4:00:00 Not Compliant Power Generator failure (Low Voltage) (Low Voltage) Need to be justified 1gal of oil added, all Breaker reset and genset restarted. INC411695 HDO245 VILLAGE RAPATRIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/24/2020 9:50 7/24/2020 12:46 2:56:00 4:00:00 Compliant Power Generator failure(Emergency Stop Button Pressed ) Emergency stop button pressed OK Alarm has been reset and genset has been started with another battery INC411695 HAIDO690 TABARRE_52D_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/24/2020 9:50 7/24/2020 12:46 2:56:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO245 OK Back up with the main site INC411695 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/24/2020 9:50 7/24/2020 12:46 2:56:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO245 OK Back up with the main site INC411695 HDO163 BOIS CARADEUX Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/24/2020 9:50 7/24/2020 12:46 2:56:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO245 OK Back up with the main site INC411496 HDO273 DELMAS_40B Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/23/2020 20:21 7/24/2020 12:18 15:57:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) (Indeterminate) Fuel Delivery Delay Fuel added and genset restarted. INC411496 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/23/2020 20:21 7/24/2020 12:18 15:57:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDO273 Cascaded Back up with the main site INC411677 HDO264 BONREPOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/24/2020 8:44 7/24/2020 11:43 2:58:43 4:00:00 Compliant Power Generator failure (High temperature) High temp due radiator dirty ok Radiator has been cleaned,1 gal water coolant added INC411699 HDO034 SEGUY Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/24/2020 10:00 7/24/2020 12:41 2:40:02 4:00:00 Compliant Power Generator failure (High temperature) High temp due to Fan belt broken OK Fan belt replaced INC411810 HDO072 PUBLIN_INTERIEUR Port-au-Prince Huawei 2G+3G B Talkpool 7/24/2020 11:40 7/24/2020 12:57 1:16:29 4:00:00 Compliant Power Generator failure (Breaker Tripped) (Breaker Tripped) OK The breaker has been reset INC411547 HAIDO539 ROUTE NATIONALE#1 DAMIEN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/24/2020 5:53 7/24/2020 9:49 3:56:00 4:00:00 Compliant Power Power Failure (Indeterminate) Fail to start due to battery starter faulty. OK Restart with external battery. INC411453 HAIDO518 SANTO_3 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/23/2020 17:14 7/24/2020 11:49 18:35:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) (Indeterminate) Fuel Delivery Delay Fuel added and genset restarted. INC411621 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/24/2020 1:02 7/24/2020 14:08 13:06:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) (Indeterminate) Fuel Delivery Delay Fuel added and genset restarted. INC411848 HAIDO533 WANEY_93 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/24/2020 13:45 7/24/2020 15:39 1:53:19 4:00:00 Compliant Power Generator failure (Low Voltage) Low DC Voltage due to starter battery failure OK The genset has been started manually with a battery backup INC410947 HAIDO620 MONTAGNE_DES_OLIVIERS Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/22/2020 20:50 7/24/2020 13:40 40:50:00 4:00:00 Not Compliant Power Generator failure (Head Cylinder) Gasket head cylinder faulty. Need to be justified The last feedback is expected from field team INC411770 HAIDO505 TAMARIN_98_SANTO_25 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/24/2020 15:10 7/24/2020 17:10 1:59:45 4:00:00 Compliant Power Power Failure (Indeterminate) (Indeterminate) OK More information is expected from team. INC411769 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/24/2020 14:43 7/24/2020 17:31 2:48:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) (Low oil Pressure) OK 1 gallon of oil has been added the genset restarted INC411868 HAIDO090 DUPUYO Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/24/2020 15:25 7/24/2020 18:19 2:54:00 4:00:00 Compliant Power Power Failure (Indeterminate) (Indeterminate) OK More information is expected from team. INC411494 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/24/2020 3:34 7/24/2020 8:25 4:51:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Site was out of fuel Ok The portable genset has been refueled INC411551 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/24/2020 6:06 7/24/2020 8:46 2:39:40 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back in service with sunrise INC411644 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 7/24/2020 6:10 7/24/2020 8:50 2:39:40 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back in service with sunrise INC411623 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 2G+3G B Talkpool 7/24/2020 1:58 7/24/2020 9:05 7:06:18 4:00:00 Not Compliant Power Power Failure (Indeterminate) EDH source failed Need to be justified Commercial Power Restored INC411663 HDC292 MARELOUISE Artibonite Ericsson 2G D Talkpool 7/24/2020 7:30 7/24/2020 9:48 2:18:12 4:00:00 Compliant Power Generator failure (Oil sensor failure) Oil sensor failure Need to be justified oil sensor cleaned Genset restarted INC411292 HDN150 JEAN_RABEL Artibonite Ericsson 3G A Talkpool 7/23/2020 16:40 7/24/2020 10:25 17:45:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) EDH source failed Need to be justified Commercial Power Restored INC411118 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G D Talkpool 7/23/2020 14:49 7/24/2020 11:20 20:31:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Site was out of fuel Ok 5 gals added on the back up genset INC411118 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 7/24/2020 2:04 7/24/2020 11:20 9:15:43 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN106 Cascaded Recovered with main site. INC411118 HDN133 AUX_PLAINES Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:04 7/24/2020 11:20 9:15:43 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN106 Cascaded Recovered with main site. INC410990 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 7/23/2020 2:26 7/24/2020 11:29 33:03:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) (Breaker Tripped) Need to be justified main breaker tripped, due short circuit breaker reset and restart genset INC411477 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B O&M FUEL 7/23/2020 18:22 7/24/2020 11:30 17:08:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Site was out of fuel Fuel Delivery Delay Fuel add INC411646 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 6:14 7/24/2020 11:52 5:37:37 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC411651 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 7/24/2020 7:06 7/24/2020 11:58 4:51:34 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC411651 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 7:06 7/24/2020 11:58 4:51:34 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN111 Cascaded Recovered with main site. INC408031 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/17/2020 3:42 7/24/2020 17:00 181:17:40 4:00:00 Not Compliant Power Generator Failure (Engine broken) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC411518 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 7/23/2020 22:59 7/24/2020 17:50 18:50:25 4:00:00 Not Compliant Power Generator failure (Indeterminate) Site was out of fuel Ok rescue 20 gallons added INC411867 HDN221 PLAINE_DU_NORD Nord Ericsson 3G B Talkpool 7/24/2020 15:24 7/24/2020 17:57 2:32:43 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC411867 HAIDN016 MORNE_ROUGE Nord ZTE 2G+3G+LTE A Talkpool 7/24/2020 15:22 7/24/2020 17:57 2:34:40 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN221 Cascaded Recovered with main site. INC411867 HAIDN271 CERCLE EN VILLE Nord ZTE 2G+3G+LTE C Talkpool 7/24/2020 15:22 7/24/2020 17:57 2:34:40 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN221 Cascaded Recovered with main site. INC411867 HAIDN312 BALAN Nord ZTE 2G+3G+LTE C Talkpool 7/24/2020 15:22 7/24/2020 17:57 2:34:40 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN221 Cascaded Recovered with main site. INC411867 HAIDN039 BALAN Nord ZTE 2G+3G+LTE B Talkpool 7/24/2020 15:22 7/24/2020 17:57 2:34:40 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN221 Cascaded Recovered with main site. INC411530 HAIDO306 VIGNIER Ouest Huawei 2G+3G+LTE A Talkpool 7/24/2020 0:57 7/24/2020 18:02 17:04:12 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO328 Cascaded Recovered with main site. INC411530 HAIDO432 BERCY Ouest Huawei 2G+3G+LTE A Talkpool 7/24/2020 0:57 7/24/2020 18:02 17:04:12 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO328 Cascaded Recovered with main site. INC411530 HAIDO327 THOMAS_ARCHAIE Ouest Huawei 2G+3G+LTE A Talkpool 7/24/2020 0:57 7/24/2020 18:02 17:04:12 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO328 Cascaded Recovered with main site. INC411530 HAIDO328 GUITON Ouest Huawei 2G+3G+LTE A Talkpool 7/24/2020 0:57 7/24/2020 18:02 17:04:12 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added Cells Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC411539 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G A Talkpool 7/23/2020 19:39 7/24/2020 10:24 14:44:18 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate Need to be justified E1's were swapped. INC411681 HGA002 MIRAGOANE Nippes Ericsson 2G A Talkpool 7/24/2020 9:00 7/24/2020 13:46 4:46:00 4:00:00 Not Compliant RBS RBS Fault (Breaker tripped) Main Breaker has been closed OK Main breaker has been turned on INC411725 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/24/2020 11:58 7/24/2020 17:35 5:36:25 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 24 18:29:25 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 25 Jul 2020 00:29:25 +0000 Subject: [Rantt] NOC hourly report at 08:00 PM Message-ID: Hello All, Received the NOC hourly report done at 08:00 PM Sites off air by Class Class A B C D Total Total 8 8 8 15 39 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 21 8 0 0 26 ZTE 5 5 1 0 5 Huawei 8 8 8 0 8 Network 34 21 9 0 39 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 3 0 5 2 39 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 361:56:01 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 7/17/2020 21:00 167:28:01 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site, Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 154:29:01 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 145:06:01 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 133:34:01 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 75:18:01 Power Generator failure (Indeterminate) Talkpool Break down the genset , ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 71:16:01 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410548 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/22/2020 6:41 61:47:01 Power Generator failure (Magnetic pickup failure) Spare magnetic pickup not yet available, follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 8:34 59:54:01 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410748 HDS351 ANSE_A_PITRE Sud-Est Ericsson 3G C Talkpool 7/22/2020 14:50 53:38:01 RBS RBS Fault (DUW failure) DUW faulty need to be replaced. Spare not yet available INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 15:08 53:20:01 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h10 PM. Feedback expected from them INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 7/22/2020 17:06 51:22:01 Power Generator failure (Indeterminate) Team is on site INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 50:10:01 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR to be provided by TP INC411013 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/22/2020 18:37 49:51:01 Power Generator Failure (Faulty solenoid) Faulty Solenoid. Spare part not yet available. Follow up is ongoing INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 46:14:01 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 30:38:01 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 25:26:01 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 17:54:01 RBS RBS Fault (Rectifier failure) Six out of seven rectifiers are faulty. Need to be replaced, Follow up is ongoing by them. INC411633 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 7/24/2020 3:45 16:43:01 Power Generator failure (Indeterminate) Team cannot reach the site due to river in flood. Next update will be shared soon INC411556 HAIDO035 SANTO_20 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/24/2020 7:20 13:08:01 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h08 PM. Feedback expected from them INC411855 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/24/2020 14:00 6:28:01 Power Power Failure (Indeterminate) Site will be up once Commercial power source switched ON. INC411863 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/24/2020 14:58 5:30:01 Power Generator failure (Indeterminate) Portable genset is out of fuel, Follow up is ongoing by TP for the refueling. INC411871 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 15:05 5:23:01 Power Power Failure (Indeterminate) Site will be up once Commercial power source switched ON. INC411880 HDO657 BELAIR_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/24/2020 15:37 4:51:01 Power Generator failure (Water Pump Issue) water pump issue on site , more feedback is expected from TP Team INC411776 HDS358 BAUDARY Sud-Est Ericsson 2G D Talkpool 7/24/2020 15:38 4:50:01 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 8:15 PM INC411790 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 7/24/2020 16:22 4:06:01 Power Generator failure (Indeterminate) Team is working on the site INC411897 HDS309 NAN MAGRE Sud-Est Ericsson 3G C Talkpool 7/24/2020 17:28 3:00:01 Transmission Transmission (Indeterminate) ETA 7:15 PM expired. Update is expected from talkpool. INC411900 HDS143 MERENCY Sud Ericsson 2G D Talkpool 7/24/2020 17:50 2:38:01 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 8:30 PM INC412012 HGA014 AZILE Nippes Ericsson 2G+3G A Talkpool 7/24/2020 18:26 2:02:01 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 9:15 PM INC412012 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 7/24/2020 18:26 2:02:01 Dependent Affected by the power issue at the main site Affected by HGA014 INC412012 HGA047 VALADE Nippes Ericsson 2G D Talkpool 7/24/2020 18:26 2:02:01 Dependent Affected by the power issue at the main site Affected by HGA014 INC411922 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/24/2020 18:44 1:44:01 Power Generator failure (Indeterminate) Team is aware to check the issue, ETA: 9H15PM. INC411582 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/24/2020 18:47 1:41:01 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC411927 HAIDO328 GUITON Ouest Huawei 2G+3G+LTE A Talkpool 7/24/2020 19:19 1:09:01 Power Generator failure (Indeterminate) Team has been informed, ETA to be provided. INC412018 HAIDO620 MONTAGNE_DES_OLIVIERS Port-au-Prince ZTE 2G+3G B Talkpool 7/24/2020 19:20 1:08:01 Power Power Failure (Indeterminate) Team is informed , ETA not yet provide INC411930 HAIDO090 DUPUYO Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/24/2020 19:24 1:04:01 Power Power Failure (Indeterminate) Team is informed , ETA not yet provide INC411928 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 7/24/2020 19:26 1:02:01 Power Generator failure (Indeterminate) Team is working on the site INC411932 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G A Talkpool 7/24/2020 19:26 1:02:01 Power Generator failure (Indeterminate) Team has been dispatched. ETA 10:15 PM INC411753 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/24/2020 19:32 0:56:01 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C 20-Jul-20 Security_Access Team cannot reach the site due road blocked. More update will be share once available. INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependant Affected by HGA134 Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 24 19:34:08 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 25 Jul 2020 01:34:08 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (09:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 09:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1004:06:30 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 878:09:30 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 183:26:30 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting sector A in 1800 band. Spare part needed INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 180:30:30 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC408544 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/17/2020 22:26 167:06:30 RBS RBS Fault (RUS failure) RUS01B3 faulty , spare needed for replacement. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 108:05:30 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC410490 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/21/2020 23:34 69:58:30 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411744 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/22/2020 8:20 61:12:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411042 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 7/22/2020 16:46 52:46:30 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411015 HDC274 ESTERE Artibonite Ericsson 3G C Talkpool 7/22/2020 18:38 50:54:30 RBS RBS Fault (Feeder Cable Failure) Faulty fiber cable, spare need to be replaced. ETR to be provided. INC410816 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/22/2020 22:41 46:51:30 Power Power Failure (Indeterminate) Assessment report is preparing , engine swapping is requested, ETR to be provided INC411060 HDS020 MONCHILE_2 Sud-Est Ericsson 2G A Talkpool 7/23/2020 0:37 44:55:30 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC410982 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/23/2020 0:56 44:36:30 RBS RBS Fault (RUS failure) Faulty RUS01B8.spare not available in region. ETR to be provided. INC411413 HDS241 MARC_LASSERE Sud Ericsson 2G B Digicel 7/23/2020 14:06 31:26:30 RBS RBS Fault (Indeterminate) TX team requested support from Digicel TX team. Waiting for update INC411309 HDC274 ESTERE Artibonite Ericsson 2G C Talkpool 7/23/2020 15:06 30:26:30 RBS RBS Fault (SFP failure) Faulty SFP. Spare part needed INC411688 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 7/24/2020 9:10 12:22:30 RBS RBS Fault (Indeterminate) Tx team is still working on site INC411835 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 8:12:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411837 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 8:09:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411744 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/24/2020 13:25 8:07:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411744 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:25 8:07:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411852 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/24/2020 13:49 7:43:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411865 HDC225 MORNE_HERVE Artibonite Ericsson 2G D Talkpool 7/24/2020 14:58 6:34:30 RBS RBS Fault (DUG Failure) Faulty DUG, spare need to be replaced. ETR to be provided. INC411921 HDN242 MORNE_ACACIA Nord Ericsson 2G D Talkpool 7/24/2020 18:45 2:47:30 RBS RBS Fault (Indeterminate) Team cannot provided update. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 24 19:35:13 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 25 Jul 2020 01:35:13 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 09:00 PM. References: Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 09:00 PM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments No Site Running on Battery Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 24 20:24:09 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 25 Jul 2020 02:24:09 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 8 8 10 16 42 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 23 8 0 0 27 ZTE 7 7 2 0 7 Huawei 8 8 8 0 8 Network 38 23 10 0 42 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 6 0 4 3 42 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 363:50:53 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 169:22:53 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site, Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 156:23:53 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 147:00:53 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 135:28:53 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 77:12:53 Power Generator failure (Indeterminate) Talkpool Break down the genset , ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 73:10:53 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410548 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/22/2020 6:41 63:41:53 Power Generator failure (Magnetic pickup failure) Spare magnetic pickup not yet available, follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 8:34 61:48:53 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410748 HDS351 ANSE_A_PITRE Sud-Est Ericsson 3G C Talkpool 7/22/2020 14:50 55:32:53 RBS RBS Fault (DUW failure) DUW faulty need to be replaced. Spare not yet available INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 15:08 55:14:53 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h10 PM. Feedback expected from them INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D O&M Fuel 7/22/2020 17:06 53:16:53 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/24/2020 at 10:15PM. ETR to be provided. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 52:04:53 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR to be provided by TP INC411013 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/22/2020 18:37 51:45:53 Power Generator Failure (Faulty solenoid) Faulty Solenoid. Spare part not yet available. Follow up is ongoing INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 48:08:53 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 32:32:53 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 27:20:53 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 19:48:53 Power Power Failure (Indeterminate) Six out of seven E-Power rectifiers are faulty. Need to be replaced, Follow up is ongoing by them. INC411633 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 7/24/2020 3:45 18:37:53 Power Generator failure (Indeterminate) Team cannot reach the site due to river in flood. Next update will be shared soon INC411556 HAIDO035 SANTO_20 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/24/2020 7:20 15:02:53 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h08 PM. Feedback expected from them INC411855 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 7/24/2020 14:00 8:22:53 Power Power Failure (Indeterminate) Site will be up once Commercial power source switched ON. INC411863 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/24/2020 14:58 7:24:53 Power Generator failure (Indeterminate) Portable genset is out of fuel, Follow up is ongoing by TP for the refueling. INC411871 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 15:05 7:17:53 Power Power Failure (Indeterminate) Site will be up once Commercial power source switched ON. INC411880 HDO657 BELAIR_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/24/2020 15:37 6:45:53 Power Generator failure (Water Pump Issue) water pump issue on site , more feedback is expected from TP Team INC411776 HDS358 BAUDARY Sud-Est Ericsson 2G D Talkpool 7/24/2020 15:38 6:44:53 Power Generator failure (Indeterminate) Talkpool don't want to provide update INC411790 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C O&M FUEL 7/24/2020 16:22 6:00:53 Fuel Generator failure (Fuel issue) Fuel team is informed 7/24/2020 9:00 PM. ETR to be provided by them INC411897 HDS309 NAN MAGRE Sud-Est Ericsson 3G C Talkpool 7/24/2020 17:28 4:54:53 Transmission Transmission (RAU failure) RAU Faulty. Team will take one in HDS304. ETA not yet available INC411900 HDS143 MERENCY Sud Ericsson 2G D Talkpool 7/24/2020 17:50 4:32:53 Power Generator failure (Indeterminate) Team is working on the site INC412012 HGA014 AZILE Nippes Ericsson 2G+3G A Talkpool 7/24/2020 18:26 3:56:53 Power Generator Failure (Engine Knocking ) Engine reported knocking. Video will be added for confirmation INC412012 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 7/24/2020 18:26 3:56:53 Dependent Affected by the power issue at the main site Affected by HGA014 INC412012 HGA047 VALADE Nippes Ericsson 2G D Talkpool 7/24/2020 18:26 3:56:53 Dependent Affected by the power issue at the main site Affected by HGA014 INC411922 HDC322 TERRE_BLANCHE Centre Ericsson 2G D O&M Fuel 7/24/2020 18:44 3:38:53 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/24/2020 at 10:00PM. ETR to be provided. INC411582 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/24/2020 18:47 3:35:53 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC411927 HAIDO328 GUITON Ouest Huawei 2G+3G+LTE A Talkpool 7/24/2020 19:19 3:03:53 Power Generator failure (Indeterminate) Team has been informed, ETA 11:00PM. INC412018 HAIDO620 MONTAGNE_DES_OLIVIERS Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/24/2020 19:20 3:02:53 Power Power Failure (Indeterminate) Team is informed , ETA 10:35PM INC411932 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G A Talkpool 7/24/2020 19:26 2:56:53 Power Generator failure (Indeterminate) Team has been dispatched. ETA 10:30 PM INC411753 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/24/2020 19:32 2:50:53 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC412021 HDC292 MARELOUISE Artibonite Ericsson 2G D Talkpool 7/24/2020 20:15 2:07:53 Power Generator failure (Indeterminate) Team has been informed, ETA 10:30PM. INC412029 HAIDO403 TROU_BAGUETTE Ouest Huawei 2G+3G+LTE A Talkpool 7/24/2020 21:00 1:22:53 Power Generator failure (Indeterminate) Team has been informed, ETA 12:30AM. INC412033 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/24/2020 21:38 0:44:53 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC412036 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G C Talkpool 7/24/2020 22:03 0:19:53 Power Generator failure (Indeterminate) Team has been dispatched. ETA not yet available INC412036 HAIGA119 ROSEAUX_CITY Grande-Anse ZTE 2G+3G C Talkpool 7/24/2020 22:03 0:19:53 Dependent Affected by the power issue at the main site Affected by HGA106 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C 20-Jul-20 Security_Access Team cannot reach the site due road blocked. More update will be share once available. INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependant Affected by HGA134 Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 24 22:27:03 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 25 Jul 2020 04:27:03 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 14 12 12 19 57 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 34 17 0 0 43 ZTE 7 7 2 0 7 Huawei 7 7 7 0 7 Network 48 31 9 0 57 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 6 0 4 18 57 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 365:53:52 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 171:25:52 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site, Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 158:26:52 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 149:03:52 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 137:31:52 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 79:15:52 Power Generator failure (Indeterminate) Talkpool Break down the genset , ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 75:13:52 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410548 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/22/2020 6:41 65:44:52 Power Generator failure (Magnetic pickup failure) Spare magnetic pickup not yet available, follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 8:34 63:51:52 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410748 HDS351 ANSE_A_PITRE Sud-Est Ericsson 3G C Talkpool 7/22/2020 14:50 57:35:52 RBS RBS Fault (DUW failure) DUW faulty need to be replaced. Spare not yet available INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 15:08 57:17:52 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h10 PM. Feedback expected from them INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D O&M Fuel 7/22/2020 17:06 55:19:52 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/24/2020 at 10:15PM. ETR to be provided. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 54:07:52 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR to be provided by TP INC411013 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/22/2020 18:37 53:48:52 Power Generator Failure (Faulty solenoid) Faulty Solenoid. Spare part not yet available. Follow up is ongoing INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 50:11:52 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 34:35:52 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 29:23:52 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 21:51:52 Power Power Failure (Indeterminate) Six out of seven E-Power rectifiers are faulty. Need to be replaced, Follow up is ongoing by them. INC411633 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 7/24/2020 3:45 20:40:52 Power Generator failure (Indeterminate) Team cannot reach the site due to river in flood. Next update will be shared soon INC411556 HAIDO035 SANTO_20 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/24/2020 7:20 17:05:52 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h08 PM. Feedback expected from them INC411855 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/24/2020 14:00 10:25:52 Power Power Failure (Indeterminate) Site will be up once Commercial power source switched ON. INC411871 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 15:05 9:20:52 Power Power Failure (Indeterminate) Site will be up once Commercial power source switched ON. INC411880 HDO657 BELAIR_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/24/2020 15:37 8:48:52 Power Generator failure (Water Pump Issue) water pump issue on site , more feedback is expected from TP Team INC411776 HDS358 BAUDARY Sud-Est Ericsson 2G D Talkpool 7/24/2020 15:38 8:47:52 Power Generator failure (Indeterminate) Talkpool don't want to provide update INC411790 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C O&M FUEL 7/24/2020 16:22 8:03:52 Fuel Generator failure (Fuel issue) Fuel team is informed 7/24/2020 9:00 PM. ETR to be provided by them INC411897 HDS309 NAN MAGRE Sud-Est Ericsson 3G C Talkpool 7/24/2020 17:28 6:57:52 Transmission Transmission (RAU failure) RAU Faulty. Team will take one in HDS304. ETA not yet available INC412012 HGA014 AZILE Nippes Ericsson 2G+3G A Talkpool 7/24/2020 18:26 5:59:52 Power Generator Failure (Engine Knocking ) Engine reported knocking. Video will be added for confirmation INC412012 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 7/24/2020 18:26 5:59:52 Dependent Affected by the power issue at the main site Affected by HGA014 INC412012 HGA047 VALADE Nippes Ericsson 2G D Talkpool 7/24/2020 18:26 5:59:52 Dependent Affected by the power issue at the main site Affected by HGA014 INC411922 HDC322 TERRE_BLANCHE Centre Ericsson 2G D O&M Fuel 7/24/2020 18:44 5:41:52 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/24/2020 at 10:00PM. ETR to be provided. INC411582 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/24/2020 18:47 5:38:52 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC412018 HAIDO620 MONTAGNE_DES_OLIVIERS Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/24/2020 19:20 5:05:52 Power Power Failure (Indeterminate) Access issue on site , follow up is ongoing by the site inspector INC411932 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G A Talkpool 7/24/2020 19:26 4:59:52 Power Generator failure (Indeterminate) Access issue. Inspector is informed and follow up is ongoing INC412024 HDO378 CHATULEY Ouest Ericsson 2G+3G A Talkpool 7/24/2020 20:38 3:47:52 Power Generator failure (Indeterminate) Team is working on the site INC412036 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G C Talkpool 7/24/2020 22:03 2:22:52 Power Generator failure (Indeterminate) Access issue. Inspector is informed and follow up is ongoing INC412036 HAIGA119 ROSEAUX_CITY Grande-Anse ZTE 2G+3G C Talkpool 7/24/2020 22:03 2:22:52 Dependent Affected by the power issue at the main site Affected by HGA106 INC412040 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 7/24/2020 22:14 2:11:52 Power Generator failure (Indeterminate) Team has been informed, ETA 12:30AM. INC412040 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 22:14 2:11:52 Dependent Affected by the power issue at the main site Site will be up once the issue solve at HDN111. INC412042 HDN103 LA_POINTE Nord-Ouest Ericsson 2G+3G A Talkpool 7/24/2020 22:30 1:55:52 Power Generator failure (Indeterminate) Team has been informed, ETA 2:00AM. INC412042 HDN102 BREEZE_MARINA Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 22:30 1:55:52 Dependent Affected by the power issue at the main site Affected by HDN103 INC412042 HDN113 NAN_GRIGRI Nord-Ouest Ericsson 2G+3G A Talkpool 7/24/2020 22:30 1:55:52 Dependent Affected by the power issue at the main site Affected by HDN103 INC412042 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 22:30 1:55:52 Dependent Affected by the power issue at the main site Affected by HDN103 INC412042 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 22:30 1:55:52 Dependent Affected by the power issue at the main site Affected by HDN103 INC412042 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 22:30 1:55:52 Dependent Affected by the power issue at the main site Affected by HDN103 INC412042 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 3G A Talkpool 7/24/2020 22:30 1:55:52 Dependent Affected by the power issue at the main site Affected by HDN103 INC412042 HDN101 BOIS_DU_LAC Nord-Ouest Ericsson 3G B Talkpool 7/24/2020 22:30 1:55:52 Dependent Affected by the power issue at the main site Affected by HDN103 INC412042 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 3G A Talkpool 7/24/2020 22:30 1:55:52 Dependent Affected by the power issue at the main site Affected by HDN103 INC412042 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 3G B Talkpool 7/24/2020 22:30 1:55:52 Dependent Affected by the power issue at the main site Affected by HDN103 INC412042 HDN108 DESGRANGES Nord-Ouest Ericsson 2G A Talkpool 7/24/2020 22:30 1:55:52 Dependent Affected by the power issue at the main site Affected by HDN103 INC412043 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 7/24/2020 22:34 1:51:52 Power Generator failure (Radiator failure) Gasket head cylinder and radiator faulty. INC412044 HAIDC013 CHEMIN_NEUF Artibonite Huawei 2G+3G+LTE B Talkpool 7/24/2020 22:40 1:45:52 Power Generator failure (Indeterminate) Team has been informed, ETA 2:00AM. INC411946 HDO367 DARBONNE Ouest Ericsson 2G+3G A Talkpool 7/24/2020 22:44 1:41:52 Power Generator failure (Indeterminate) Access issue. Inspector is informed and follow up is ongoing INC411946 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 7/24/2020 22:44 1:41:52 Dependent Affected by the power issue at the main site Affected by HDO367 INC411946 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 7/24/2020 22:44 1:41:52 Dependent Affected by the power issue at the main site Affected by HDO367 INC412048 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/24/2020 23:20 1:05:52 Power Generator failure (Indeterminate) Freeze plug and water pump issue. More update will be share once available. INC412048 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 7/24/2020 23:20 1:05:52 Dependent Affected by the power issue at the main site Affected by HD0321 INC412048 HDO454 ROCHE BLANCHE Ouest Ericsson 2G D Talkpool 7/24/2020 23:20 1:05:52 Dependent Affected by the power issue at the main site Affected by HD0321 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C 20-Jul-20 Security_Access Team cannot reach the site due road blocked. More update will be share once available. INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependant Affected by HGA134 Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 24 22:38:10 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 25 Jul 2020 04:38:10 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 12:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 12:00 AM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments No Site Running on Battery Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 24 22:38:52 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 25 Jul 2020 04:38:52 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1007:11:34 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 881:14:34 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 186:31:34 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting sector A in 1800 band. Spare part needed INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 183:35:34 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC408544 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/17/2020 22:26 170:11:34 RBS RBS Fault (RUS failure) RUS01B3 faulty , spare needed for replacement. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 111:10:34 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC410490 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/21/2020 23:34 73:03:34 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411744 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/22/2020 8:20 64:17:34 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411042 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 7/22/2020 16:46 55:51:34 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411015 HDC274 ESTERE Artibonite Ericsson 3G C Talkpool 7/22/2020 18:38 53:59:34 RBS RBS Fault (Feeder Cable Failure) Faulty fiber cable, spare need to be replaced. ETR to be provided. INC411060 HDS020 MONCHILE_2 Sud-Est Ericsson 2G A Talkpool 7/23/2020 0:37 48:00:34 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC410982 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/23/2020 0:56 47:41:34 RBS RBS Fault (RUS failure) Faulty RUS01B8.spare not available in region. ETR to be provided. INC411413 HDS241 MARC_LASSERE Sud Ericsson 2G B Digicel 7/23/2020 14:06 34:31:34 RBS RBS Fault (Indeterminate) TX team requested support from Digicel TX team. Waiting for update INC411309 HDC274 ESTERE Artibonite Ericsson 2G C Talkpool 7/23/2020 15:06 33:31:34 RBS RBS Fault (SFP failure) Faulty SFP. Spare part needed INC411835 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 11:17:34 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411837 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 11:14:34 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411744 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:25 11:12:34 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411865 HDC225 MORNE_HERVE Artibonite Ericsson 2G D Talkpool 7/24/2020 14:58 9:39:34 RBS RBS Fault (DUG Failure) Faulty DUG, spare need to be replaced. ETR to be provided. INC411921 HDN242 MORNE_ACACIA Nord Ericsson 2G D Talkpool 7/24/2020 18:45 5:52:34 RBS RBS Fault (RUS failure) RUS01B3 faulty , spare needed for replacement. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 24 23:19:18 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 25 Jul 2020 05:19:18 +0000 Subject: [Rantt] NOC hourly report at 01:00 AM Message-ID: Hello All, Received the NOC hourly report done at 01:00 AM Sites off air by Class Class A B C D Total Total 10 10 12 16 48 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 28 11 0 0 33 ZTE 7 7 2 0 7 Huawei 8 8 8 0 8 Network 43 26 10 0 48 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 30 6 0 4 8 48 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 366:45:43 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 172:17:43 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site, Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 159:18:43 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 149:55:43 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 138:23:43 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 80:07:43 Power Generator failure (Indeterminate) Talkpool Break down the genset , ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 76:05:43 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410548 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/22/2020 6:41 66:36:43 Power Generator failure (Magnetic pickup failure) Spare magnetic pickup not yet available, follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 8:34 64:43:43 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410748 HDS351 ANSE_A_PITRE Sud-Est Ericsson 3G C Talkpool 7/22/2020 14:50 58:27:43 RBS RBS Fault (DUW failure) DUW faulty need to be replaced. Spare not yet available INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 15:08 58:09:43 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h10 PM. Feedback expected from them INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D O&M Fuel 7/22/2020 17:06 56:11:43 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/24/2020 at 10:15PM. ETR to be provided. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 54:59:43 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR to be provided by TP INC411013 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/22/2020 18:37 54:40:43 Power Generator Failure (Faulty solenoid) Faulty Solenoid. Spare part not yet available. Follow up is ongoing INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 51:03:43 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 35:27:43 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 30:15:43 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 22:43:43 Power Power Failure (Indeterminate) Six out of seven E-Power rectifiers are faulty. Need to be replaced, Follow up is ongoing by them. INC411633 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 7/24/2020 3:45 21:32:43 Power Generator failure (Indeterminate) Team cannot reach the site due to river in flood. Next update will be shared soon INC411556 HAIDO035 SANTO_20 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/24/2020 7:20 17:57:43 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h08 PM. Feedback expected from them INC411855 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/24/2020 14:00 11:17:43 Power Power Failure (Indeterminate) Site will be up once Commercial power source switched ON. INC411871 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 15:05 10:12:43 Power Power Failure (Indeterminate) Site will be up once Commercial power source switched ON. INC411880 HDO657 BELAIR_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/24/2020 15:37 9:40:43 Power Generator failure (Water Pump Issue) water pump issue on site , more feedback is expected from TP Team INC411776 HDS358 BAUDARY Sud-Est Ericsson 2G D Talkpool 7/24/2020 15:38 9:39:43 Power Generator failure (Indeterminate) Talkpool don't want to provide update INC411790 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C O&M FUEL 7/24/2020 16:22 8:55:43 Fuel Generator failure (Fuel issue) Fuel team is informed 7/24/2020 9:00 PM. ETR to be provided by them INC411897 HDS309 NAN MAGRE Sud-Est Ericsson 3G C Talkpool 7/24/2020 17:28 7:49:43 Transmission Transmission (RAU failure) RAU Faulty. Team will take one in HDS304. ETA not yet available INC412012 HGA014 AZILE Nippes Ericsson 2G+3G A Talkpool 7/24/2020 18:26 6:51:43 Power Generator Failure (Engine Knocking ) Engine reported knocking. Video will be added for confirmation INC412012 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 7/24/2020 18:26 6:51:43 Dependent Affected by the power issue at the main site Affected by HGA014 INC412012 HGA047 VALADE Nippes Ericsson 2G D Talkpool 7/24/2020 18:26 6:51:43 Dependent Affected by the power issue at the main site Affected by HGA014 INC411922 HDC322 TERRE_BLANCHE Centre Ericsson 2G D O&M Fuel 7/24/2020 18:44 6:33:43 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/24/2020 at 10:00PM. ETR to be provided. INC411582 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/24/2020 18:47 6:30:43 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC412018 HAIDO620 MONTAGNE_DES_OLIVIERS Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/24/2020 19:20 5:57:43 Power Power Failure (Indeterminate) Access issue on site ,Team will back on site. ETA to be provide INC411932 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G A Talkpool 7/24/2020 19:26 5:51:43 Power Generator failure (Indeterminate) Access issue. Inspector is informed and follow up is ongoing INC412024 HDO378 CHATULEY Ouest Ericsson 2G+3G A Talkpool 7/24/2020 20:38 4:39:43 Power Generator failure (Indeterminate) Team is working on the site INC412036 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G C Talkpool 7/24/2020 22:03 3:14:43 Power Generator failure (Indeterminate) Access issue. Inspector is informed and follow up is ongoing INC412036 HAIGA119 ROSEAUX_CITY Grande-Anse ZTE 2G+3G C Talkpool 7/24/2020 22:03 3:14:43 Dependent Affected by the power issue at the main site Affected by HGA106 INC412040 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 7/24/2020 22:14 3:03:43 Power Generator Failure (Starter battery failure) Starter battery faulty, more update is expected from team. INC412040 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 22:14 3:03:43 Dependent Affected by the power issue at the main site Affected by HDN111 INC412043 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 7/24/2020 22:34 2:43:43 Power Generator failure (Radiator failure) Gasket head cylinder and radiator faulty. INC412044 HAIDC013 CHEMIN_NEUF Artibonite Huawei 2G+3G+LTE B Talkpool 7/24/2020 22:40 2:37:43 Power Generator failure (Indeterminate) Team has been informed, ETA 2:00AM. INC411946 HDO367 DARBONNE Ouest Ericsson 2G+3G A Talkpool 7/24/2020 22:44 2:33:43 Power Generator failure (Indeterminate) Access issue. Inspector is informed and follow up is ongoing INC411946 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 7/24/2020 22:44 2:33:43 Dependent Affected by the power issue at the main site Affected by HDO367 INC411946 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 7/24/2020 22:44 2:33:43 Dependent Affected by the power issue at the main site Affected by HDO367 INC411927 HAIDO328 GUITON Ouest Huawei 2G+3G+LTE A Talkpool 7/24/2020 23:10 2:07:43 Power Generator failure (Indeterminate) Team cannot provide update. INC412048 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/24/2020 23:20 1:57:43 Power Generator failure (Indeterminate) Freeze plug and water pump issue. More update will be share once available. INC412048 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 7/24/2020 23:20 1:57:43 Dependent Affected by the power issue at the main site Affected by HD0321 INC412048 HDO454 ROCHE BLANCHE Ouest Ericsson 2G D Talkpool 7/24/2020 23:20 1:57:43 Dependent Affected by the power issue at the main site Affected by HD0321 INC411744 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/24/2020 23:20 1:57:43 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C 20-Jul-20 Security_Access Team cannot reach the site due road blocked. More update will be share once available. INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependant Affected by HGA134 Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 25 01:50:34 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 25 Jul 2020 07:50:34 +0000 Subject: [Rantt] NOC hourly report at 03:00 AM Message-ID: Hello All, Received the NOC hourly report done at 03:00 AM Sites off air by Class Class A B C D Total Total 10 10 12 18 50 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 30 11 0 0 35 ZTE 7 7 2 0 7 Huawei 8 8 8 0 8 Network 45 26 10 0 50 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 32 6 0 4 8 50 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 369:17:16 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 174:49:16 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site, Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 161:50:16 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 152:27:16 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 140:55:16 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 82:39:16 Power Generator failure (Indeterminate) Talkpool Break down the genset , ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 78:37:16 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410548 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/22/2020 6:41 69:08:16 Power Generator failure (Magnetic pickup failure) Spare magnetic pickup not yet available, follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 8:34 67:15:16 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410748 HDS351 ANSE_A_PITRE Sud-Est Ericsson 3G C Talkpool 7/22/2020 14:50 60:59:16 RBS RBS Fault (DUW failure) DUW faulty need to be replaced. Spare not yet available INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 15:08 60:41:16 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h10 PM. Feedback expected from them INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D O&M Fuel 7/22/2020 17:06 58:43:16 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/24/2020 at 10:15PM. ETR to be provided. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 57:31:16 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR to be provided by TP INC411013 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/22/2020 18:37 57:12:16 Power Generator Failure (Faulty solenoid) Faulty Solenoid. Spare part not yet available. Follow up is ongoing INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 53:35:16 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 37:59:16 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 32:47:16 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 25:15:16 Power Power Failure (Indeterminate) Six out of seven E-Power rectifiers are faulty. Need to be replaced, Follow up is ongoing by them. INC411633 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 7/24/2020 3:45 24:04:16 Power Generator failure (Indeterminate) Team cannot reach the site due to river in flood. Next update will be shared soon INC411556 HAIDO035 SANTO_20 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/24/2020 7:20 20:29:16 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h08 PM. Feedback expected from them INC411855 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/24/2020 14:00 13:49:16 Power Power Failure (Indeterminate) Site will be up once Commercial power source switched ON. INC411871 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 15:05 12:44:16 Power Power Failure (Indeterminate) Site will be up once Commercial power source switched ON. INC411880 HDO657 BELAIR_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/24/2020 15:37 12:12:16 Power Generator failure (Water Pump Issue) water pump issue on site , more feedback is expected from TP Team INC411776 HDS358 BAUDARY Sud-Est Ericsson 2G D Talkpool 7/24/2020 15:38 12:11:16 Power Generator failure (Indeterminate) Talkpool don't want to provide update INC411790 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C O&M FUEL 7/24/2020 16:22 11:27:16 Fuel Generator failure (Fuel issue) Fuel team is informed 7/24/2020 9:00 PM. ETR to be provided by them INC411897 HDS309 NAN MAGRE Sud-Est Ericsson 3G C Talkpool 7/24/2020 17:28 10:21:16 Transmission Transmission (RAU failure) RAU Faulty. Team will take one in HDS304. ETA not yet available INC412012 HGA014 AZILE Nippes Ericsson 2G+3G A Talkpool 7/24/2020 18:26 9:23:16 Power Generator Failure (Engine Knocking ) Engine reported knocking. Video will be added for confirmation INC412012 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 7/24/2020 18:26 9:23:16 Dependent Affected by the power issue at the main site Affected by HGA014 INC412012 HGA047 VALADE Nippes Ericsson 2G D Talkpool 7/24/2020 18:26 9:23:16 Dependent Affected by the power issue at the main site Affected by HGA014 INC411922 HDC322 TERRE_BLANCHE Centre Ericsson 2G D O&M Fuel 7/24/2020 18:44 9:05:16 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/24/2020 at 10:00PM. ETR to be provided. INC411582 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/24/2020 18:47 9:02:16 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC412018 HAIDO620 MONTAGNE_DES_OLIVIERS Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/24/2020 19:20 8:29:16 Power Power Failure (Indeterminate) Access issue on site ,Team will back on site. ETA to be provide INC411932 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G A Talkpool 7/24/2020 19:26 8:23:16 Power Generator failure (Indeterminate) Access issue. Inspector is informed and follow up is ongoing INC412024 HDO378 CHATULEY Ouest Ericsson 2G+3G A Talkpool 7/24/2020 20:38 7:11:16 Power Generator failure (Indeterminate) Another team will go. ETA 6:30 AM INC412036 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G C Talkpool 7/24/2020 22:03 5:46:16 Power Generator failure (Indeterminate) Access issue. Inspector is informed and follow up is ongoing INC412036 HAIGA119 ROSEAUX_CITY Grande-Anse ZTE 2G+3G C Talkpool 7/24/2020 22:03 5:46:16 Dependent Affected by the power issue at the main site Affected by HGA106 INC412040 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 7/24/2020 22:14 5:35:16 Power Generator Failure (Starter battery failure) Starter battery faulty, more update is expected from team. INC412040 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 22:14 5:35:16 Dependent Affected by the power issue at the main site Affected by HDN111 INC412043 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 7/24/2020 22:34 5:15:16 Power Generator failure (Radiator failure) Gasket head cylinder and radiator faulty. INC412044 HAIDC013 CHEMIN_NEUF Artibonite Huawei 2G+3G+LTE B Talkpool 7/24/2020 22:40 5:09:16 Power Generator failure (Indeterminate) Team on field is unreachable, more update is expected from team. INC411946 HDO367 DARBONNE Ouest Ericsson 2G+3G A Talkpool 7/24/2020 22:44 5:05:16 Power Generator failure (Indeterminate) Access issue. Inspector is informed and follow up is ongoing INC411946 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 7/24/2020 22:44 5:05:16 Dependent Affected by the power issue at the main site Affected by HDO367 INC411946 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 7/24/2020 22:44 5:05:16 Dependent Affected by the power issue at the main site Affected by HDO367 INC412048 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/24/2020 23:20 4:29:16 Power Generator failure (Indeterminate) Freeze plug and water pump issue. More update will be share once available. INC412048 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 7/24/2020 23:20 4:29:16 Dependent Affected by the power issue at the main site Affected by HD0321 INC412048 HDO454 ROCHE BLANCHE Ouest Ericsson 2G D Talkpool 7/24/2020 23:20 4:29:16 Dependent Affected by the power issue at the main site Affected by HD0321 INC411744 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/24/2020 23:20 4:29:16 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC411927 HAIDO328 GUITON Ouest Huawei 2G+3G+LTE A Talkpool 7/25/2020 0:10 3:39:16 Power Generator failure (Indeterminate) Fuel filter faulty, spare part not yet available. More update will be share once available. INC411951 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G D Talkpool 7/25/2020 1:24 2:25:16 Power Generator failure (Indeterminate) Talkpool does not manage team to reach site. INC411953 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/25/2020 2:00 1:49:16 Power Generator failure (Indeterminate) Team cannot provide update. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C 20-Jul-20 Security_Access Team cannot reach the site due road blocked. More update will be share once available. INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependant Affected by HGA134 Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 25 01:52:44 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 25 Jul 2020 07:52:44 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (03:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 03:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1010:25:45 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 884:28:45 Power RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 189:45:45 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting sector A in 1800 band. Spare part needed INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 186:49:45 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC408544 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/17/2020 22:26 173:25:45 RBS RBS Fault (RUS failure) RUS01B3 faulty , spare needed for replacement. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 114:24:45 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC410490 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/21/2020 23:34 76:17:45 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411744 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/22/2020 8:20 67:31:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411042 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 7/22/2020 16:46 59:05:45 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411015 HDC274 ESTERE Artibonite Ericsson 3G C Talkpool 7/22/2020 18:38 57:13:45 RBS RBS Fault (Feeder Cable Failure) Faulty fiber cable, spare need to be replaced. ETR to be provided. INC411060 HDS020 MONCHILE_2 Sud-Est Ericsson 2G A Talkpool 7/23/2020 0:37 51:14:45 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC410982 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/23/2020 0:56 50:55:45 RBS RBS Fault (RUS failure) Faulty RUS01B8.spare not available in region. ETR to be provided. INC411413 HDS241 MARC_LASSERE Sud Ericsson 2G B Digicel 7/23/2020 14:06 37:45:45 RBS RBS Fault (Indeterminate) TX team requested support from Digicel TX team. Waiting for update INC411309 HDC274 ESTERE Artibonite Ericsson 2G C Talkpool 7/23/2020 15:06 36:45:45 RBS RBS Fault (SFP failure) Faulty SFP. Spare part needed INC411835 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 14:31:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411837 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 14:28:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411744 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:25 14:26:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411865 HDC225 MORNE_HERVE Artibonite Ericsson 2G D Talkpool 7/24/2020 14:58 12:53:45 RBS RBS Fault (DUG Failure) Faulty DUG, spare need to be replaced. ETR to be provided. INC411921 HDN242 MORNE_ACACIA Nord Ericsson 2G D Talkpool 7/24/2020 18:45 9:06:45 RBS RBS Fault (RUS failure) RUS01B3 faulty , spare needed for replacement. INC411855 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/25/2020 0:07 3:44:45 Power Power Failure (Indeterminate) Site will be up once Commercial power source switched ON. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 25 01:53:16 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 25 Jul 2020 07:53:16 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 03:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 03:00 AM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments No Site Running on Battery Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 25 02:21:10 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 25 Jul 2020 08:21:10 +0000 Subject: [Rantt] NOC hourly report at 04:00 AM Message-ID: Hello All, Received the NOC hourly report done at 04:00 AM Sites off air by Class Class A B C D Total Total 11 10 10 19 50 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 30 8 0 0 32 ZTE 8 7 2 0 8 Huawei 10 10 10 0 10 Network 48 25 12 0 50 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 35 6 0 1 8 50 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 175:20:01 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site, Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 162:21:01 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 152:58:01 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 141:26:01 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 83:10:01 Power Generator failure (Indeterminate) Talkpool Break down the genset , ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 79:08:01 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410548 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/22/2020 6:41 69:39:01 Power Generator failure (Magnetic pickup failure) Spare magnetic pickup not yet available, follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 8:34 67:46:01 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 15:08 61:12:01 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h10 PM. Feedback expected from them INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D O&M Fuel 7/22/2020 17:06 59:14:01 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/24/2020 at 10:15PM. ETR to be provided. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 58:02:01 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR to be provided by TP INC411013 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/22/2020 18:37 57:43:01 Power Generator Failure (Faulty solenoid) Faulty Solenoid. Spare part not yet available. Follow up is ongoing INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 54:06:01 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 38:30:01 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 33:18:01 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 25:46:01 Power Power Failure (Indeterminate) Six out of seven E-Power rectifiers are faulty. Need to be replaced, Follow up is ongoing by them. INC411633 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 7/24/2020 3:45 24:35:01 Power Generator failure (Indeterminate) Team cannot reach the site due to river in flood. Next update will be shared soon INC411556 HAIDO035 SANTO_20 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/24/2020 7:20 21:00:01 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h08 PM. Feedback expected from them INC411855 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/24/2020 14:00 14:20:01 Power Power Failure (Indeterminate) Site will be up once Commercial power source switched ON. INC411871 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 15:05 13:15:01 Power Power Failure (Indeterminate) Site will be up once Commercial power source switched ON. INC411880 HDO657 BELAIR_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/24/2020 15:37 12:43:01 Power Generator failure (Water Pump Issue) water pump issue on site , more feedback is expected from TP Team INC411776 HDS358 BAUDARY Sud-Est Ericsson 2G D Talkpool 7/24/2020 15:38 12:42:01 Power Generator failure (Indeterminate) Talkpool don't want to provide update INC411790 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C O&M FUEL 7/24/2020 16:22 11:58:01 Fuel Generator failure (Fuel issue) Fuel team is informed 7/24/2020 9:00 PM. ETR to be provided by them INC412012 HGA014 AZILE Nippes Ericsson 2G+3G A Talkpool 7/24/2020 18:26 9:54:01 Power Generator Failure (Engine Knocking ) Engine reported knocking. Video will be added for confirmation INC412012 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 7/24/2020 18:26 9:54:01 Dependent Affected by the power issue at the main site Affected by HGA014 INC412012 HGA047 VALADE Nippes Ericsson 2G D Talkpool 7/24/2020 18:26 9:54:01 Dependent Affected by the power issue at the main site Affected by HGA014 INC411922 HDC322 TERRE_BLANCHE Centre Ericsson 2G D O&M Fuel 7/24/2020 18:44 9:36:01 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/24/2020 at 10:00PM. ETR to be provided. INC411582 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/24/2020 18:47 9:33:01 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC412018 HAIDO620 MONTAGNE_DES_OLIVIERS Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/24/2020 19:20 9:00:01 Power Power Failure (Indeterminate) Access issue on site ,Team will back on site. ETA to be provide INC411932 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G A Talkpool 7/24/2020 19:26 8:54:01 Power Generator failure (Indeterminate) Access issue. Inspector is informed and follow up is ongoing INC412024 HDO378 CHATULEY Ouest Ericsson 2G+3G A Talkpool 7/24/2020 20:38 7:42:01 Power Generator failure (Indeterminate) Another team will go. ETA 6:30 AM INC412036 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G C Talkpool 7/24/2020 22:03 6:17:01 Power Generator failure (Indeterminate) Access issue. Inspector is informed and follow up is ongoing INC412036 HAIGA119 ROSEAUX_CITY Grande-Anse ZTE 2G+3G C Talkpool 7/24/2020 22:03 6:17:01 Dependent Affected by the power issue at the main site Affected by HGA106 INC412040 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 7/24/2020 22:14 6:06:01 Power Generator Failure (Starter battery failure) Starter battery faulty, more update is expected from team. INC412040 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 22:14 6:06:01 Dependent Affected by the power issue at the main site Affected by HDN111 INC412043 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 7/24/2020 22:34 5:46:01 Power Generator failure (Radiator failure) Gasket head cylinder and radiator faulty. INC412044 HAIDC013 CHEMIN_NEUF Artibonite Huawei 2G+3G+LTE B Talkpool 7/24/2020 22:40 5:40:01 Power Generator failure (Indeterminate) Team cannot provide update. INC411946 HDO367 DARBONNE Ouest Ericsson 2G+3G A Talkpool 7/24/2020 22:44 5:36:01 Power Generator failure (Indeterminate) Access issue. Inspector is informed and follow up is ongoing INC411946 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 7/24/2020 22:44 5:36:01 Dependent Affected by the power issue at the main site Affected by HDO367 INC411946 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 7/24/2020 22:44 5:36:01 Dependent Affected by the power issue at the main site Affected by HDO367 INC412048 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/24/2020 23:20 5:00:01 Power Generator failure (Indeterminate) Freeze plug and water pump issue. More update will be share once available. INC412048 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 7/24/2020 23:20 5:00:01 Dependent Affected by the power issue at the main site Affected by HD0321 INC412048 HDO454 ROCHE BLANCHE Ouest Ericsson 2G D Talkpool 7/24/2020 23:20 5:00:01 Dependent Affected by the power issue at the main site Affected by HD0321 INC411744 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/24/2020 23:20 5:00:01 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC411927 HAIDO328 GUITON Ouest Huawei 2G+3G+LTE A Talkpool 7/25/2020 0:10 4:10:01 Power Generator failure (Indeterminate) Fuel filter faulty, spare part not yet available. More update will be share once available. INC411951 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G D Talkpool 7/25/2020 1:24 2:56:01 Power Generator failure (Indeterminate) Portable genset is out fuel, team will reach site at 7:30AM. INC411953 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/25/2020 2:00 2:20:01 Power Generator failure (Fuel issue) Portable genset is out fuel, team will reach site at 7:30AM. INC411957 HAIDO255 VILLAGE_SILOE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/25/2020 2:58 1:22:01 Power Power Failure (Indeterminate) Team is informed , ETA not yet provide INC411946 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D Talkpool 7/25/2020 3:17 1:03:01 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC411962 HAIDO539 ROUTE NATIONALE#1 DAMIEN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/25/2020 3:42 0:38:01 Power Power Failure (Indeterminate) Team is informed , ETA not yet provide Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C 20-Jul-20 Security_Access Team cannot reach the site due road blocked. More update will be share once available. INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependant Affected by HGA134 Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 25 04:28:20 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 25 Jul 2020 10:28:20 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (06:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1013:01:17 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 887:04:17 Power RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 192:21:17 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting sector A in 1800 band. Spare part needed INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 189:25:17 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC408544 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/17/2020 22:26 176:01:17 RBS RBS Fault (RUS failure) RUS01B3 faulty , spare needed for replacement. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 117:00:17 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC410490 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/21/2020 23:34 78:53:17 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411744 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/22/2020 8:20 70:07:17 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411042 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 7/22/2020 16:46 61:41:17 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411015 HDC274 ESTERE Artibonite Ericsson 3G C Talkpool 7/22/2020 18:38 59:49:17 RBS RBS Fault (Feeder Cable Failure) Faulty fiber cable, spare need to be replaced. ETR to be provided. INC411060 HDS020 MONCHILE_2 Sud-Est Ericsson 2G A Talkpool 7/23/2020 0:37 53:50:17 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC410982 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/23/2020 0:56 53:31:17 RBS RBS Fault (RUS failure) Faulty RUS01B8.spare not available in region. ETR to be provided. INC411413 HDS241 MARC_LASSERE Sud Ericsson 2G B Digicel 7/23/2020 14:06 40:21:17 RBS RBS Fault (Indeterminate) TX team requested support from Digicel TX team. Waiting for update INC411309 HDC274 ESTERE Artibonite Ericsson 2G C Talkpool 7/23/2020 15:06 39:21:17 RBS RBS Fault (SFP failure) Faulty SFP. Spare part needed INC411835 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 17:07:17 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411837 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 17:04:17 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411744 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:25 17:02:17 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411865 HDC225 MORNE_HERVE Artibonite Ericsson 2G D Talkpool 7/24/2020 14:58 15:29:17 RBS RBS Fault (DUG Failure) Faulty DUG, spare need to be replaced. ETR to be provided. INC411921 HDN242 MORNE_ACACIA Nord Ericsson 2G D Talkpool 7/24/2020 18:45 11:42:17 RBS RBS Fault (RUS failure) RUS01B3 faulty , spare needed for replacement. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 25 04:29:07 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 25 Jul 2020 10:29:07 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 06:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 06:00 AM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC411971 HAIDN031 RUE CERAMIQUE Nord ZTE B Talkpool 7/25/2020 5:02 1:25:17 Power Generator failure (Indeterminate) Team is aware, ETA to be provided. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 25 05:11:59 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 25 Jul 2020 11:11:59 +0000 Subject: [Rantt] NOC SITES REPORT updated for this July 25th, 2020 till 7:00 AM. Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this July 25th, 2020 till 7:00 AM. > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404337 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Digicel 7/9/2020 18:32 372:34:33 RBS RBS Fault (RBS Software failure) License issue. BSS Team is aware and feedback expected from them INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 178:06:33 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site, Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 165:07:33 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 155:44:33 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 144:12:33 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 85:56:33 Power Generator failure (Indeterminate) Talkpool Break down the genset , ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 81:54:33 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410548 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/22/2020 6:41 72:25:33 Power Generator failure (Magnetic pickup failure) Spare magnetic pickup not yet available, follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 8:34 70:32:33 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410748 HDS351 ANSE_A_PITRE Sud-Est Ericsson 3G C Talkpool 7/22/2020 14:50 64:16:33 RBS RBS Fault (DUW failure) DUW faulty need to be replaced. Spare not yet available INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 15:08 63:58:33 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h10 PM. Feedback expected from them INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 62:00:33 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 60:48:33 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR to be provided by TP INC411013 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/22/2020 18:37 60:29:33 Power Generator Failure (Faulty solenoid) Faulty Solenoid. Spare part not yet available. Follow up is ongoing INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 56:52:33 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 41:16:33 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 36:04:33 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 28:32:33 Power Power Failure (Indeterminate) Six out of seven E-Power rectifiers are faulty. Need to be replaced, Follow up is ongoing by them. INC411633 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 7/24/2020 3:45 27:21:33 Power Generator failure (Indeterminate) Team cannot reach the site due to river in flood. Next update will be shared soon INC411556 HAIDO035 SANTO_20 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/24/2020 7:20 23:46:33 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h08 PM. Feedback expected from them INC411855 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 7/24/2020 14:00 17:06:33 Power Power Failure (Indeterminate) Site will be up once Commercial power source switched ON. INC411871 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 15:05 16:01:33 Power Power Failure (Indeterminate) Site will be up once Commercial power source switched ON. INC411880 HDO657 BELAIR_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/24/2020 15:37 15:29:33 Power Generator failure (Water Pump Issue) water pump issue on site , Team will reach the site to repair it. ETA 8:10AM INC411776 HDS358 BAUDARY Sud-Est Ericsson 2G D Talkpool 7/24/2020 15:38 15:28:33 Power Generator failure (Indeterminate) Talkpool don't want to provide update INC411790 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C O&M FUEL 7/24/2020 16:22 14:44:33 Fuel Generator failure (Fuel issue) Fuel team is informed 7/24/2020 9:00 PM. ETR to be provided by them INC412012 HGA014 AZILE Nippes Ericsson 2G+3G A Talkpool 7/24/2020 18:26 12:40:33 Power Generator Failure (Engine Knocking ) Engine reported knocking. Video will be added for confirmation INC412012 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 7/24/2020 18:26 12:40:33 Dependent Affected by the power issue at the main site Affected by HGA014 INC412012 HGA047 VALADE Nippes Ericsson 2G D Talkpool 7/24/2020 18:26 12:40:33 Dependent Affected by the power issue at the main site Affected by HGA014 INC411922 HDC322 TERRE_BLANCHE Centre Ericsson 2G D O&M Fuel 7/24/2020 18:44 12:22:33 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/24/2020 at 10:00PM. ETR to be provided. INC411582 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/24/2020 18:47 12:19:33 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC412018 HAIDO620 MONTAGNE_DES_OLIVIERS Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/24/2020 19:20 11:46:33 Power Power Failure (Indeterminate) Access issue on site ,Team will back on site ETA 7:30AM INC411932 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G A Talkpool 7/24/2020 19:26 11:40:33 Power Generator failure (Indeterminate) Access issue. Inspector is informed and follow up is ongoing INC412036 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G C Talkpool 7/24/2020 22:03 9:03:33 Power Generator failure (Indeterminate) Access issue. Inspector is informed and follow up is ongoing INC412036 HAIGA119 ROSEAUX_CITY Grande-Anse ZTE 2G+3G C Talkpool 7/24/2020 22:03 9:03:33 Dependent Affected by the power issue at the main site Affected by HGA106 INC412040 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 7/24/2020 22:14 8:52:33 Power Generator Failure (Starter battery failure) Starter battery faulty, more update is expected from team. INC412040 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 22:14 8:52:33 Dependent Affected by the power issue at the main site Affected by HDN111 INC412043 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 7/24/2020 22:34 8:32:33 Power Generator failure (Radiator failure) Gasket head cylinder and radiator faulty. INC412044 HAIDC013 CHEMIN_NEUF Artibonite Huawei 2G+3G+LTE B Talkpool 7/24/2020 22:40 8:26:33 Power Generator Failure (Starter battery failure) Team is working on site. INC411946 HDO367 DARBONNE Ouest Ericsson 2G+3G A Talkpool 7/24/2020 22:44 8:22:33 Power Generator failure (Indeterminate) Access issue. Inspector is informed and follow up is ongoing INC411946 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 7/24/2020 22:44 8:22:33 Dependent Affected by the power issue at the main site Affected by HDO367 INC411946 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 7/24/2020 22:44 8:22:33 Dependent Affected by the power issue at the main site Affected by HDO367 INC412048 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/24/2020 23:20 7:46:33 Power Generator failure (Indeterminate) Freeze plug and water pump issue. More update will be share once available. INC412048 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 7/24/2020 23:20 7:46:33 Dependent Affected by the power issue at the main site Affected by HD0321 INC412048 HDO454 ROCHE BLANCHE Ouest Ericsson 2G D Talkpool 7/24/2020 23:20 7:46:33 Dependent Affected by the power issue at the main site Affected by HD0321 INC411744 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/24/2020 23:20 7:46:33 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC411927 HAIDO328 GUITON Ouest Huawei 2G+3G+LTE A Talkpool 7/25/2020 0:10 6:56:33 Power Generator failure (Indeterminate) Fuel filter faulty, spare part not yet available. More update will be share once available. INC411951 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G D Talkpool 7/25/2020 1:24 5:42:33 Power Generator failure (Indeterminate) Portable genset is out fuel, team will reach site at 7:30AM. INC411953 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/25/2020 2:00 5:06:33 Power Generator failure (Fuel issue) Portable genset is out fuel, team will reach site at 7:30AM. INC411946 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D Talkpool 7/25/2020 3:17 3:49:33 Power Generator failure (Indeterminate) Team is informed. ETA 7:00 AM INC411962 HAIDO539 ROUTE NATIONALE#1 DAMIEN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/25/2020 3:42 3:24:33 Power Power Failure (Indeterminate) Team on site waiting for access INC411970 HAIDS119 CAYES_CITY_COW Sud ZTE 2G+3G+LTE A Talkpool 7/25/2020 5:02 2:04:33 Power Generator failure (Indeterminate) Talkpool doesn't manage team to reach the site INC411972 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/25/2020 5:45 1:21:33 Power Generator failure (Indeterminate) Talkpool doesn't manage team to reach the site INC411971 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 5:51 1:15:33 Power Generator failure (Indeterminate) Team is aware, ETA 8:30AM. INC411974 HDO264 BONREPOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/25/2020 5:58 1:08:33 Power Power Failure (Indeterminate) Team is informed , ETA 7:30AM INC411973 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G+LTE B Talkpool 7/25/2020 5:58 1:08:33 Power Generator failure (Indeterminate) Team is aware, ETA 8:40AM. INC411973 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 7/25/2020 5:58 1:08:33 Dependent Affected by the power issue at the main site Affected by HDC280 INC411753 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/25/2020 6:06 1:00:33 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC411852 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/25/2020 6:06 1:00:33 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC411852 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/25/2020 6:06 1:00:33 Dependent Affected by the power issue at the main site Affected by HDC318 INC412033 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/25/2020 6:06 1:00:33 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC412078 HAIDS194 MARTIN Sud ZTE 2G D Talkpool 7/25/2020 6:17 0:49:33 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC412079 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 7/25/2020 6:21 0:45:33 Power Generator failure (Indeterminate) Solar site. It will be up with sunrise INC411957 HAIDO255 VILLAGE_SILOE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/25/2020 6:45 0:21:33 Power Power Failure (Indeterminate) Team working on site Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1013:40:33 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 887:43:33 Power RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 193:00:33 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting sector A in 1800 band. Spare part needed INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 190:04:33 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC408544 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/17/2020 22:26 176:40:33 RBS RBS Fault (RUS failure) RUS01B3 faulty , spare needed for replacement. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 117:39:33 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC410490 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/21/2020 23:34 79:32:33 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411744 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/22/2020 8:20 70:46:33 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411042 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 7/22/2020 16:46 62:20:33 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411015 HDC274 ESTERE Artibonite Ericsson 3G C Talkpool 7/22/2020 18:38 60:28:33 RBS RBS Fault (Feeder Cable Failure) Faulty fiber cable, spare need to be replaced. ETR to be provided. INC411060 HDS020 MONCHILE_2 Sud-Est Ericsson 2G A Talkpool 7/23/2020 0:37 54:29:33 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC410982 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/23/2020 0:56 54:10:33 RBS RBS Fault (RUS failure) Faulty RUS01B8.spare not available in region. ETR to be provided. INC411413 HDS241 MARC_LASSERE Sud Ericsson 2G B Digicel 7/23/2020 14:06 41:00:33 RBS RBS Fault (Indeterminate) TX team requested support from Digicel TX team. Waiting for update INC411309 HDC274 ESTERE Artibonite Ericsson 2G C Talkpool 7/23/2020 15:06 40:00:33 RBS RBS Fault (SFP failure) Faulty SFP. Spare part needed INC411835 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 17:46:33 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411837 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 17:43:33 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411744 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:25 17:41:33 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411865 HDC225 MORNE_HERVE Artibonite Ericsson 2G D Talkpool 7/24/2020 14:58 16:08:33 RBS RBS Fault (DUG Failure) Faulty DUG, spare need to be replaced. ETR to be provided. INC411921 HDN242 MORNE_ACACIA Nord Ericsson 2G D Talkpool 7/24/2020 18:45 12:21:33 RBS RBS Fault (RUS failure) RUS01B3 faulty , spare needed for replacement. Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the E-power. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C 20-Jul-20 Security_Access Team cannot reach the site due road blocked. More update will be share once available. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet Sites Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC411916 HAIDO155 LE_LAMBI Port-au-Prince ZTE 2G+3G C Talkpool 7/24/2020 18:00 7/24/2020 19:15 1:15:00 4:00:00 Compliant Power Generator failure (High temperature) High Temp due to fan belt broken OK Fan belt has been changed INC411916 HAIDO515 GRANDE_SALINE/ LE LAMBI Port-au-Prince ZTE 2G+3G C Talkpool 7/24/2020 18:00 7/24/2020 19:15 1:15:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO155 Cascaded back in the air with the main site INC411916 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G C Talkpool 7/24/2020 18:00 7/24/2020 19:15 1:15:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO155 Cascaded back in the air with the main site INC412002 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/24/2020 19:45 7/24/2020 20:45 1:00:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) breaker cps tripped, low battery voltage OK Reset all breakers, restart genset INC411930 HAIDO090 DUPUYO Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/24/2020 19:24 7/24/2020 22:25 3:01:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) main breaker tripped OK Main breaker has been reset INC412039 HDO061 THOMASSIN_38 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/24/2020 22:18 7/24/2020 23:35 1:17:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) main breaker tripped OK Main breaker has been reset INC412039 HDO058 Corvilette_Thomassin48 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/24/2020 22:18 7/24/2020 23:35 1:17:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO061 Cascaded back in the air with the main site INC411950 HDO649 RUEDAY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/25/2020 1:00 7/25/2020 2:10 1:10:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Alarm clear by itself INC411791 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 7/24/2020 16:26 7/24/2020 19:40 3:14:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Ok General reset and genset restarted. INC411791 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 7/24/2020 16:26 7/24/2020 19:40 3:14:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC264 Cascaded Recovered with main site. INC411791 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/24/2020 16:26 7/24/2020 19:40 3:14:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC264 Cascaded Recovered with main site. INC411931 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 7/24/2020 19:26 7/24/2020 19:40 0:14:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC370 Cascaded Recovered with main site. INC411931 HDC370 COLLADERE Centre Ericsson 2G B Talkpool 7/24/2020 19:26 7/24/2020 21:03 1:37:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Ok Site up without intervention from power team. INC411896 HAIDN015 KFOU_LANMO Nord ZTE 2G+3G C Talkpool 7/24/2020 17:25 7/24/2020 21:27 4:02:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Team added 1 gal of oil and genset restarted. INC412029 HAIDO403 TROU_BAGUETTE Ouest Huawei 2G+3G+LTE A Talkpool 7/24/2020 21:00 7/24/2020 22:36 1:36:00 4:00:00 Compliant Power Generator failure (Low Voltage) DC low voltage. Ok Team tight terminal battery and reset board. INC412021 HDC292 MARELOUISE Artibonite Ericsson 2G D Talkpool 7/24/2020 20:15 7/24/2020 23:45 3:30:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Ok Oil sensor cleaned and genset restarted. INC411863 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/24/2020 14:58 7/24/2020 22:30 7:32:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Backup genset out of fuel. Need to be justified Backup genset has been refueled. INC412042 HDN103 LA_POINTE Nord-Ouest Ericsson 2G+3G A Talkpool 7/24/2020 22:30 7/25/2020 0:42 2:12:00 4:00:00 Compliant Power Generator failure (Indeterminate) Pending Ok RCA and resolution are pending from the contractor. INC412042 HDN102 BREEZE_MARINA Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 22:30 7/25/2020 0:42 2:12:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN103 Cascaded Recovered with main site. INC412042 HDN113 NAN_GRIGRI Nord-Ouest Ericsson 2G+3G A Talkpool 7/24/2020 22:30 7/25/2020 0:42 2:12:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN103 Cascaded Recovered with main site. INC412042 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 22:30 7/25/2020 0:42 2:12:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN103 Cascaded Recovered with main site. INC412042 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 22:30 7/25/2020 0:42 2:12:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN103 Cascaded Recovered with main site. INC412042 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 22:30 7/25/2020 0:42 2:12:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN103 Cascaded Recovered with main site. INC412042 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 3G A Talkpool 7/24/2020 22:30 7/25/2020 0:42 2:12:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN103 Cascaded Recovered with main site. INC412042 HDN101 BOIS_DU_LAC Nord-Ouest Ericsson 3G B Talkpool 7/24/2020 22:30 7/25/2020 0:42 2:12:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN103 Cascaded Recovered with main site. INC412042 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 3G A Talkpool 7/24/2020 22:30 7/25/2020 0:42 2:12:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN103 Cascaded Recovered with main site. INC412042 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 3G B Talkpool 7/24/2020 22:30 7/25/2020 0:42 2:12:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN103 Cascaded Recovered with main site. INC412042 HDN108 DESGRANGES Nord-Ouest Ericsson 2G A Talkpool 7/24/2020 22:30 7/25/2020 0:42 2:12:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN103 Cascaded Recovered with main site. INC411897 HDS309 PETAVI Sud-Est Ericsson 3G C Talkpool 7/24/2020 17:28 7/24/2020 20:50 3:22:00 4:00:00 Compliant Transmission Transmission (RAU failure) RAU faulty OK Faulty RAU has been replaced and, soft reload has been performed on site by NOC. INC411650 HGA036 BANDACHITA Nippes Ericsson 2G D O&M FUEL 7/24/2020 6:51 7/24/2020 22:03 15:12:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and Genset restarted INC411928 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 7/24/2020 19:26 7/24/2020 23:17 3:51:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site back by itself, feedback is expected from team INC411900 HDS143 MERENCY Sud Ericsson 2G D Talkpool 7/24/2020 17:50 7/24/2020 23:30 5:40:00 4:00:00 Not Compliant Power Generator failure (Low Voltage) DC low voltage Need to be justified All breakers has been reset. INC412024 HDO378 CHATULEY Ouest Ericsson 2G+3G A Talkpool 7/24/2020 20:38 7/25/2020 6:50 10:12:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate OK Site back by itself, feedback is expected from team Cells Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC411918 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 18:10 7/24/2020 20:40 2:30:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Genset backup is out of fuel. Need to be justified Fuel added in backup genset. INC412007 HDO373 CARREFOUR_LIBERTE Ouest Ericsson 2G D Talkpool 7/24/2020 18:10 7/24/2020 22:10 4:00:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified Site back by itself, feedback is expected from team Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 25 06:45:08 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 25 Jul 2020 12:45:08 +0000 Subject: [Rantt] NOC hourly report at 08:00 AM Message-ID: Hello All, Received the NOC hourly report done at 08:00 AM Sites off air by Class Class A B C D Total Total 11 11 11 23 56 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 33 7 1 0 34 ZTE 12 10 4 0 12 Huawei 10 10 10 0 10 Network 55 27 15 0 56 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 41 6 0 1 8 56 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 179:41:26 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site, Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 166:08:22 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 156:55:46 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 145:23:39 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 87:31:30 Power Generator failure (Indeterminate) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 83:05:17 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410548 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/22/2020 6:41 73:36:14 Power Generator failure (Magnetic pickup failure) Spare magnetic pickup not yet available, follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 8:34 71:33:22 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 15:08 64:59:22 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h10 PM. Feedback expected from them INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 63:35:30 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 61:59:32 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR to be provided by TP INC411013 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/22/2020 18:37 61:30:22 Power Generator Failure (Faulty solenoid) Faulty Solenoid. Spare part not yet available. Follow up is ongoing INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 57:53:22 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 42:27:17 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 37:15:22 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 30:07:48 Power Power Failure (Indeterminate) Six out of seven E-Power rectifiers are faulty. Need to be replaced, Follow up is ongoing by them. INC411633 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 7/24/2020 3:45 28:32:22 Power Generator failure (Indeterminate) Team will check the site at 9:35 AM INC411556 HAIDO035 SANTO_20 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/24/2020 7:20 24:47:22 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h08 PM. Feedback expected from them INC411855 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 7/24/2020 14:00 18:41:48 Power Power Failure (Indeterminate) Site will be up with commercial power. INC411871 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 15:05 17:36:21 Power Power Failure (Indeterminate) Site will be up with commercial power. INC411776 HDS358 BAUDARY Sud-Est Ericsson 2G D Talkpool 7/24/2020 15:38 16:39:32 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC411880 HDO657 BELAIR_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/24/2020 15:37 16:29:55 Power Generator failure (Water Pump Issue) Water pump issue on site , Team will reach the site to repair it. ETA 8:10AM INC411790 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C O&M FUEL 7/24/2020 16:22 15:55:28 Fuel Generator failure (Fuel issue) Fuel team is informed 7/24/2020 9:00 PM. ETR to be provided by them INC411922 HDC322 TERRE_BLANCHE Centre Ericsson 2G D O&M Fuel 7/24/2020 18:44 13:57:45 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/24/2020 at 10:00PM. ETR to be provided. INC412012 HGA014 AZILE Nippes Ericsson 2G+3G A Talkpool 7/24/2020 18:26 13:51:37 Power Generator Failure (Engine Knocking ) Engine reported knocking. Video will be added for confirmation INC412012 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 7/24/2020 18:26 13:51:37 Dependent Affected by the power issue at the main site Affected by HGA014 INC412012 HGA047 VALADE Nippes Ericsson 2G D Talkpool 7/24/2020 18:26 13:51:37 Dependent Affected by the power issue at the main site Affected by HGA014 INC411582 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/24/2020 18:47 13:31:04 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC411932 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G A Talkpool 7/24/2020 19:26 12:51:41 Power Generator failure (Indeterminate) Team is working on site INC412018 HAIDO620 MONTAGNE_DES_OLIVIERS Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/24/2020 19:20 12:47:22 Power Power Failure (Indeterminate) Access issue on site ,Team will back on site ETA 8:30AM INC412036 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G C Talkpool 7/24/2020 22:03 10:14:14 Power Generator failure (Indeterminate) Team is working on site INC412036 HAIGA119 ROSEAUX_CITY Grande-Anse ZTE 2G+3G C Talkpool 7/24/2020 22:03 10:14:14 Dependent Affected by the power issue at the main site Affected by HGA106 INC412043 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 7/24/2020 22:34 9:43:33 Power Generator failure (Radiator failure) Gasket head cylinder and radiator faulty. INC411946 HDO367 DARBONNE Ouest Ericsson 2G+3G A Talkpool 7/24/2020 22:44 9:33:47 Power Generator failure (Indeterminate) Fuel issue reported by Power, they will share soon the pictures to fuel team for necessary actions. INC411946 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 7/24/2020 22:44 9:33:47 Dependent Affected by the power issue at the main site Affected by HDO367 INC411946 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 7/24/2020 22:44 9:33:47 Dependent Affected by the power issue at the main site Affected by HDO367 INC411744 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/24/2020 23:20 9:21:48 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC411953 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/25/2020 2:00 6:41:48 Power Generator failure (Fuel issue) Portable genset is out fuel. Next update to share when available INC411962 HAIDO539 ROUTE NATIONALE#1 DAMIEN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/25/2020 3:42 4:25:22 Power Power Failure (Indeterminate) Team on site waiting for access INC411970 HAIDS119 CAYES_CITY_COW Sud ZTE 2G+3G+LTE A Talkpool 7/25/2020 5:02 3:15:18 Power Generator failure (Indeterminate) Team is waiting for access. Follow up si ongoing INC411971 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 5:51 2:50:48 Power Generator failure (Indeterminate) Team is dispatched. ETA: 08:40h INC411973 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G+LTE B Talkpool 7/25/2020 5:58 2:43:48 Power Generator failure (Indeterminate) Team is dispatched. ETA: 08:40h INC411973 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 7/25/2020 5:58 2:43:48 Dependent Affected by the power issue at the main site Affected by HDC280 INC411753 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/25/2020 6:06 2:35:48 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC411852 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/25/2020 6:06 2:35:48 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC411852 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/25/2020 6:06 2:35:48 Dependent Affected by the power issue at the main site Affected by HDC318 INC412033 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/25/2020 6:06 2:35:48 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC411972 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/25/2020 5:45 2:33:04 Power Generator failure (Indeterminate) Team will check the site at 9:15 AM INC411974 HDO264 BONREPOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/25/2020 5:58 2:09:22 Power Power Failure (Indeterminate) Team working on site INC412078 HAIDS194 MARTIN Sud ZTE 2G D Talkpool 7/25/2020 6:17 2:00:06 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 10:30 AM INC412079 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 7/25/2020 6:21 1:56:51 Power Generator failure (Indeterminate) Solar site. It will be up with sunrise INC412087 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 7/25/2020 7:42 0:59:12 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC411982 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/25/2020 7:20 0:57:37 Power Generator failure (Indeterminate) Team has been dispatched. ETA will be shared soon INC411983 HDO565 PV-RTE DE KENSCOFF_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/25/2020 7:24 0:43:04 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA not yet available INC412086 HDS250 JANVIER_ CAVAILLON Sud Ericsson 2G D Talkpool 7/25/2020 7:38 0:39:35 Power Generator failure (Indeterminate) Team has been dispatched. ETA will be shared soon INC412086 HGA045 MORNE FEVRE Nippes Ericsson 2G D Talkpool 7/25/2020 7:38 0:39:35 Dependent Affected by the power issue at the main site Affected by HDS250 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C 20-Jul-20 Security_Access Team cannot reach the site due road blocked. More update will be share once available. INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependant Affected by HGA134 Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 25 07:51:46 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 25 Jul 2020 13:51:46 +0000 Subject: [Rantt] NOC hourly report at 09:00 AM Message-ID: Hello All, Received the NOC hourly report done at 09:00 AM Sites off air by Class Class A B C D Total Total 9 11 8 24 52 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 31 6 0 0 33 ZTE 10 8 4 0 10 Huawei 9 9 9 0 9 Network 50 23 13 0 52 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 37 6 0 2 7 52 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 180:38:31 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site, Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 167:29:55 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 158:01:20 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 146:29:13 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 88:28:35 Power Generator failure (Indeterminate) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 84:10:51 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410548 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/22/2020 6:41 74:41:48 Power Generator failure (Magnetic pickup failure) Spare magnetic pickup not yet available, follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 8:34 72:54:55 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 15:08 66:20:55 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h10 PM. Feedback expected from them INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 64:32:35 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 63:05:06 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR to be provided by TP INC411013 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/22/2020 18:37 62:51:55 Power Generator Failure (Faulty solenoid) Faulty Solenoid. Spare part not yet available. Follow up is ongoing INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 59:14:55 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 43:32:51 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 38:20:56 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 31:04:53 Power Power Failure (Indeterminate) Six out of seven E-Power rectifiers are faulty. Need to be replaced, Follow up is ongoing by them. INC411633 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 7/24/2020 3:45 29:37:56 Power Generator failure (Indeterminate) Team will check the site at 9:35 AM INC411556 HAIDO035 SANTO_20 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/24/2020 7:20 26:08:55 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h08 PM. Feedback expected from them INC411855 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/24/2020 14:00 19:38:53 Power Power Failure (Indeterminate) Site will be up with commercial power. INC411871 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 15:05 18:33:26 Power Power Failure (Indeterminate) Site will be up with commercial power. INC411880 HDO657 BELAIR_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/24/2020 15:37 17:51:28 Power Generator failure (Water Pump Issue) Team is working on site INC411776 HDS358 BAUDARY Sud-Est Ericsson 2G D Talkpool 7/24/2020 15:38 17:45:06 Power Generator failure (Indeterminate) Team is working on site INC411790 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C O&M FUEL 7/24/2020 16:22 17:01:02 Fuel Generator failure (Fuel issue) Fuel team is informed 7/24/2020 9:00 PM. ETR to be provided by them INC412012 HGA014 AZILE Nippes Ericsson 2G+3G A Talkpool 7/24/2020 18:26 14:57:11 Power Generator Failure (Engine Knocking ) Engine reported knocking. Video will be added for confirmation INC412012 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 7/24/2020 18:26 14:57:11 Dependent Affected by the power issue at the main site Affected by HGA014 INC412012 HGA047 VALADE Nippes Ericsson 2G D Talkpool 7/24/2020 18:26 14:57:11 Dependent Affected by the power issue at the main site Affected by HGA014 INC411922 HDC322 TERRE_BLANCHE Centre Ericsson 2G D O&M Fuel 7/24/2020 18:44 14:54:50 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/24/2020 at 10:00PM. ETR to be provided. INC411582 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/24/2020 18:47 14:36:38 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC412018 HAIDO620 MONTAGNE_DES_OLIVIERS Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/24/2020 19:20 14:08:55 Power Power Failure (Indeterminate) Team cannot provide update for this site INC411932 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G A Talkpool 7/24/2020 19:26 13:57:15 Transmission Transmission (Indeterminate) No power issue found on site. TX team has been informed. No ETA has been provided yet. INC412043 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 7/24/2020 22:34 10:49:07 Power Generator failure (Radiator failure) Gasket head cylinder and radiator faulty. INC411946 HDO367 DARBONNE Ouest Ericsson 2G+3G A Talkpool 7/24/2020 22:44 10:39:21 Power Generator failure (Indeterminate) Fuel issue reported by Power, they will share soon the pictures to fuel team for necessary actions. INC411946 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 7/24/2020 22:44 10:39:21 Dependent Affected by the power issue at the main site Affected by HDO367 INC411946 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 7/24/2020 22:44 10:39:21 Dependent Affected by the power issue at the main site Affected by HDO367 INC411744 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/24/2020 23:20 10:18:53 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC411953 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/25/2020 2:00 7:38:53 Power Generator failure (Fuel issue) Portable genset is out fuel. Next update to share when available INC411962 HAIDO539 ROUTE NATIONALE#1 DAMIEN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/25/2020 3:42 5:46:55 Power Power Failure (Indeterminate) Team is working on site INC411971 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 5:51 3:47:53 Power Generator failure (Indeterminate) Team is on site INC411972 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/25/2020 5:45 3:38:38 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC411753 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/25/2020 6:06 3:32:53 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC411852 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/25/2020 6:06 3:32:53 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC411852 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/25/2020 6:06 3:32:53 Dependent Affected by the power issue at the main site Affected by HDC318. INC412033 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/25/2020 6:06 3:32:53 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC412078 HAIDS194 MARTIN Sud ZTE 2G D Talkpool 7/25/2020 6:17 3:05:40 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 10:30 AM INC412079 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 7/25/2020 6:21 3:02:25 Power Generator failure (Indeterminate) Solar site. It will be up with sunrise INC411983 HDO565 PV-RTE DE KENSCOFF_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/25/2020 7:24 2:04:37 Power Power Failure (Indeterminate) Team is waiting access. INC412087 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 7/25/2020 7:42 1:56:17 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 11:30h INC412086 HDS250 JANVIER_ CAVAILLON Sud Ericsson 2G D Talkpool 7/25/2020 7:38 1:45:09 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 11:15 AM INC412086 HGA045 MORNE FEVRE Nippes Ericsson 2G D Talkpool 7/25/2020 7:38 1:45:09 Dependent Affected by the power issue at the main site Affected by HDS250 INC412097 HAIDN005 GABEL Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 8:18 1:20:01 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 11:30h INC412099 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 8:46 0:52:27 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 12:50h INC412099 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 8:46 0:52:27 Dependent Affected by the power issue at the main site Affected by HDC033. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C 20-Jul-20 Security_Access Team cannot reach the site due road blocked. More update will be share once available. INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependant Affected by HGA134 Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 25 07:56:18 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 25 Jul 2020 13:56:18 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network for 9:00 AM. Message-ID: Hello All, Please receive below the report for partially down sites in the network for 9:00 AM. Cells out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1016:02:59 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 890:20:36 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 195:37:36 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting sector A in 1800 band. ETR: 1:00 PM INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 192:26:59 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC408544 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/17/2020 22:26 179:17:36 RBS RBS Fault (RUS failure) RUS01B3 faulty , spare needed for replacement. ETR: 1:00 PM INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 120:16:36 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC410490 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/21/2020 23:34 81:54:59 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411744 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/22/2020 8:20 73:23:36 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411042 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 7/22/2020 16:46 64:42:26 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411015 HDC274 ESTERE Artibonite Ericsson 3G C Talkpool 7/22/2020 18:38 63:05:36 RBS RBS Fault (Feeder CableFailure) Faulty fiber cable, spare need to be replaced. ETR to be provided. INC411060 HDS020 MONCHILE_2 Sud-Est Ericsson 2G A Talkpool 7/23/2020 0:37 56:51:31 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC410982 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/23/2020 0:56 56:47:36 RBS RBS Fault (RUS failure) Faulty RUS01B8.spare not available in region. ETR to be provided. INC411413 HDS241 MARC_LASSERE Sud Ericsson 2G B Digicel 7/23/2020 14:06 43:22:59 RBS RBS Fault (Indeterminate) TX team requested support from Digicel TX team. Waiting for update INC411309 HDC274 ESTERE Artibonite Ericsson 2G C Talkpool 7/23/2020 15:06 42:37:36 RBS RBS Fault (SFP failure) Faulty SFP. Spare part needed INC412090 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 7/24/2020 9:00 24:28:59 RBS RBS Fault (Indeterminate) Team has been dispatched. ETA will be shared soon INC411835 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 20:23:36 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411837 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 20:20:36 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411744 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:25 20:18:36 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411865 HDC225 MORNE_HERVE Artibonite Ericsson 2G D Talkpool 7/24/2020 14:58 18:45:36 RBS RBS Fault (DUG Failure) Faulty DUG, team is waiting for access. INC411921 HDN242 MORNE_ACACIA Nord Ericsson 2G D Talkpool 7/24/2020 18:45 14:58:36 RBS RBS Fault (RUS failure) RUS01B3 faulty , spare needed for replacement. INC412098 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G C Talkpool 7/25/2020 8:34 1:09:15 Power Power Failure (Indeterminate) Team has been dispatche. ETA: 10:45h Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 25 07:56:50 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 25 Jul 2020 13:56:50 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for 9:00 AM Message-ID: Dear All, There are no site reported RUNNING ON BATTERY in the Network for 9:00 AM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Bouloute.PierreMoise at digicelgroup.com Sat Jul 25 09:42:20 2020 From: Bouloute.PierreMoise at digicelgroup.com (Pierre Moise Bouloute) Date: Sat, 25 Jul 2020 15:42:20 +0000 Subject: [Rantt] NOC hourly report at 09:00 AM In-Reply-To: References: Message-ID: Hello All, Received the NOC hourly report done at 09:00 AM Sites off air by Class Class A B C D Total Total 13 12 9 20 54 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 29 6 0 0 30 ZTE 9 7 2 0 9 Huawei 15 15 13 0 15 Network 53 28 15 0 54 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 32 8 0 2 12 54 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 182:40:51 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site, Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 169:41:51 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 160:18:51 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 148:46:51 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 90:30:51 Power Generator failure (Indeterminate) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 86:28:51 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410548 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/22/2020 6:41 76:59:51 Power Generator failure (Magnetic pickup failure) Spare magnetic pickup not yet available, follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 8:34 75:06:51 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 15:08 68:32:51 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h10 PM. Feedback expected from them INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 66:34:51 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 65:22:51 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR to be provided by TP INC411013 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/22/2020 18:37 65:03:51 Power Generator Failure (Faulty solenoid) Faulty Solenoid. Spare part not yet available. Follow up is ongoing INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 61:26:51 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 45:50:51 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 40:38:51 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 33:06:51 Power Power Failure (Indeterminate) Six out of seven E-Power rectifiers are faulty. Need to be replaced, Follow up is ongoing by them. INC411633 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 7/24/2020 3:45 31:55:51 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC411556 HAIDO035 SANTO_20 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/24/2020 7:20 28:20:51 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h08 PM. Feedback expected from them INC411871 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 15:05 20:35:51 Power Power Failure (Indeterminate) Site will be up with commercial power. INC411880 HDO657 BELAIR_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/24/2020 15:37 20:03:51 Power Generator failure (Water Pump Issue) Team is working on site INC411790 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C O&M FUEL 7/24/2020 16:22 19:18:51 Fuel Generator failure (Fuel issue) Fuel team is informed 7/24/2020 9:00 PM. ETR to be provided by them INC412012 HGA014 AZILE Nippes Ericsson 2G+3G A Talkpool 7/24/2020 18:26 17:14:51 Power Generator Failure (Engine Knocking ) Engine reported knocking. Video will be added for confirmation INC412012 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 7/24/2020 18:26 17:14:51 Dependent Affected by the power issue at the main site Affected by HGA014 INC412012 HGA047 VALADE Nippes Ericsson 2G D Talkpool 7/24/2020 18:26 17:14:51 Dependent Affected by the power issue at the main site Affected by HGA014 INC411922 HDC322 TERRE_BLANCHE Centre Ericsson 2G D O&M FUEL 7/24/2020 18:44 16:56:51 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/24/2020 at 10:00PM. ETR to be provided. INC411582 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/24/2020 18:47 16:53:51 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC411932 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G A Talkpool 7/24/2020 19:26 16:14:51 Transmission Transmission (Indeterminate) Talkpool is not able to provide update. INC412018 HAIDO620 MONTAGNE_DES_OLIVIERS Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/24/2020 19:20 16:20:51 Power Power Failure (Indeterminate) Team cannot provide update for this site INC412043 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 7/24/2020 22:34 13:06:51 Power Generator failure (Radiator failure) Gasket head cylinder and radiator faulty. Follow up is ongoing INC411946 HDO367 DARBONNE Ouest Ericsson 2G+3G A O&M Fuel 7/24/2020 22:44 12:56:51 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/25/2020 at 10:46 AM. ETR to be provided by them INC411946 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C O&M Fuel 7/24/2020 22:44 12:56:51 Dependent Affected by Fuel issue at the main site Affected by HDO367 INC411946 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A O&M Fuel 7/24/2020 22:44 12:56:51 Dependent Affected by Fuel issue at the main site Affected by HDO367 INC411744 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/24/2020 23:20 12:20:51 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC411953 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/25/2020 2:00 9:40:51 Power Generator failure (Fuel issue) Portable genset is out fuel. Next update to share when available INC411972 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/25/2020 5:45 5:55:51 Power Generator failure (Indeterminate) Team is waiting for access. Follow up is ongoing INC412078 HAIDS194 MARTIN Sud ZTE 2G D O&M FUEL 7/25/2020 6:17 5:23:51 Fuel Generator failure (Fuel issue) Fuel team is informed 7/25/2020 10:40 AM. ETR to be provided by them INC412079 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 7/25/2020 6:21 5:19:51 Power Generator failure (Indeterminate) Solar site. It will be up with sunrise INC412087 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 7/25/2020 7:42 3:58:51 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 11:30h INC412086 HDS250 JANVIER_ CAVAILLON Sud Ericsson 2G D Talkpool 7/25/2020 7:38 4:02:51 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 11:15 AM INC412086 HGA045 MORNE FEVRE Nippes Ericsson 2G D Talkpool 7/25/2020 7:38 4:02:51 Dependent Affected by the power issue at the main site Affected by HDS250 INC411997 HDO186 TI_PLACE_CAZEAU Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/25/2020 9:07 2:33:51 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 12:30 PM INC412119 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/25/2020 9:39 2:01:51 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 11:40 AM INC412206 HGA013 PT_TROU_NIPPES Nippes Ericsson 2G+3G B Talkpool 7/25/2020 9:50 1:50:51 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC412206 HGA033 CANAL_BOUTE Nippes Ericsson 2G D Talkpool 7/25/2020 9:50 1:50:51 Dependent Affected by the power issue at the main site Affected by HGA013 INC412124 HDO676 SOLINO_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/25/2020 9:50 1:50:51 Power Generator failure (Breaker Tripped) Team has been informed and the follow up is ongoing. ETA: 12:25 PM INC412124 HAIDO263 RUE SYLVIA_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/25/2020 9:50 1:50:51 Dependent Affected by the power issue at the main site Affected by HDO676 INC412126 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/25/2020 10:00 1:40:51 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC412208 HAIDO328 GUITON Ouest Huawei 2G+3G+LTE A Talkpool 7/25/2020 10:50 0:50:51 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC412208 HAIDO306 VIGNIER Ouest Huawei 2G+3G+LTE A Talkpool 7/25/2020 10:50 0:50:51 Dependent Affected by the power issue at the main site Affected by HAIDO328. INC412208 HAIDO327 THOMAS_ARCHAIE Ouest Huawei 2G+3G A Talkpool 7/25/2020 10:50 0:50:51 Dependent Affected by the power issue at the main site Affected by HAIDO328. INC412208 HAIDO432 BERCY Ouest Huawei 2G+3G A Talkpool 7/25/2020 10:50 0:50:51 Dependent Affected by the power issue at the main site Affected by HAIDO328. INC412134 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G D Talkpool 7/25/2020 10:58 0:42:51 Power Power Failure (Indeterminate) Team is working on site INC412134 HDN133 AUX_PLAINES Nord-Ouest Ericsson 2G D Talkpool 7/25/2020 10:58 0:42:51 Dependent Affected by the power issue at the main site Affected by HDN106. INC412134 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 7/25/2020 10:58 0:42:51 Dependent Affected by the power issue at the main site Affected by HDN106. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C 20-Jul-20 Security_Access Team cannot reach the site due road blocked. More update will be share once available. INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependant Affected by HGA134 Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Bouloute.PierreMoise at digicelgroup.com Sat Jul 25 09:45:10 2020 From: Bouloute.PierreMoise at digicelgroup.com (Pierre Moise Bouloute) Date: Sat, 25 Jul 2020 15:45:10 +0000 Subject: [Rantt] Recall: NOC hourly report at 09:00 AM Message-ID: Pierre Moise Bouloute would like to recall the message, "NOC hourly report at 09:00 AM". ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Haiti.Noc at digicelgroup.com Sat Jul 25 09:45:44 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 25 Jul 2020 15:45:44 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 13 12 9 20 54 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 29 6 0 0 30 ZTE 9 7 2 0 9 Huawei 15 15 13 0 15 Network 53 28 15 0 54 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 32 8 0 2 12 54 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 182:40:51 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site, Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 169:41:51 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 160:18:51 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 148:46:51 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 90:30:51 Power Generator failure (Indeterminate) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 86:28:51 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410548 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/22/2020 6:41 76:59:51 Power Generator failure (Magnetic pickup failure) Spare magnetic pickup not yet available, follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 8:34 75:06:51 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 15:08 68:32:51 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h10 PM. Feedback expected from them INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 66:34:51 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 65:22:51 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR to be provided by TP INC411013 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/22/2020 18:37 65:03:51 Power Generator Failure (Faulty solenoid) Faulty Solenoid. Spare part not yet available. Follow up is ongoing INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 61:26:51 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 45:50:51 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 40:38:51 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 33:06:51 Power Power Failure (Indeterminate) Six out of seven E-Power rectifiers are faulty. Need to be replaced, Follow up is ongoing by them. INC411633 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 7/24/2020 3:45 31:55:51 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC411556 HAIDO035 SANTO_20 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/24/2020 7:20 28:20:51 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h08 PM. Feedback expected from them INC411871 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 15:05 20:35:51 Power Power Failure (Indeterminate) Site will be up with commercial power. INC411880 HDO657 BELAIR_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/24/2020 15:37 20:03:51 Power Generator failure (Water Pump Issue) Team is working on site INC411790 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C O&M FUEL 7/24/2020 16:22 19:18:51 Fuel Generator failure (Fuel issue) Fuel team is informed 7/24/2020 9:00 PM. ETR to be provided by them INC412012 HGA014 AZILE Nippes Ericsson 2G+3G A Talkpool 7/24/2020 18:26 17:14:51 Power Generator Failure (Engine Knocking ) Engine reported knocking. Video will be added for confirmation INC412012 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 7/24/2020 18:26 17:14:51 Dependent Affected by the power issue at the main site Affected by HGA014 INC412012 HGA047 VALADE Nippes Ericsson 2G D Talkpool 7/24/2020 18:26 17:14:51 Dependent Affected by the power issue at the main site Affected by HGA014 INC411922 HDC322 TERRE_BLANCHE Centre Ericsson 2G D O&M FUEL 7/24/2020 18:44 16:56:51 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/24/2020 at 10:00PM. ETR to be provided. INC411582 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/24/2020 18:47 16:53:51 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC411932 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G A Talkpool 7/24/2020 19:26 16:14:51 Transmission Transmission (Indeterminate) Talkpool is not able to provide update. INC412018 HAIDO620 MONTAGNE_DES_OLIVIERS Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/24/2020 19:20 16:20:51 Power Power Failure (Indeterminate) Team cannot provide update for this site INC412043 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 7/24/2020 22:34 13:06:51 Power Generator failure (Radiator failure) Gasket head cylinder and radiator faulty. Follow up is ongoing INC411946 HDO367 DARBONNE Ouest Ericsson 2G+3G A O&M Fuel 7/24/2020 22:44 12:56:51 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/25/2020 at 10:46 AM. ETR to be provided by them INC411946 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C O&M Fuel 7/24/2020 22:44 12:56:51 Dependent Affected by Fuel issue at the main site Affected by HDO367 INC411946 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A O&M Fuel 7/24/2020 22:44 12:56:51 Dependent Affected by Fuel issue at the main site Affected by HDO367 INC411744 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/24/2020 23:20 12:20:51 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC411953 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/25/2020 2:00 9:40:51 Power Generator failure (Fuel issue) Portable genset is out fuel. Next update to share when available INC411972 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/25/2020 5:45 5:55:51 Power Generator failure (Indeterminate) Team is waiting for access. Follow up is ongoing INC412078 HAIDS194 MARTIN Sud ZTE 2G D O&M FUEL 7/25/2020 6:17 5:23:51 Fuel Generator failure (Fuel issue) Fuel team is informed 7/25/2020 10:40 AM. ETR to be provided by them INC412079 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 7/25/2020 6:21 5:19:51 Power Generator failure (Indeterminate) Solar site. It will be up with sunrise INC412087 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 7/25/2020 7:42 3:58:51 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 11:30h INC412086 HDS250 JANVIER_ CAVAILLON Sud Ericsson 2G D Talkpool 7/25/2020 7:38 4:02:51 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 11:15 AM INC412086 HGA045 MORNE FEVRE Nippes Ericsson 2G D Talkpool 7/25/2020 7:38 4:02:51 Dependent Affected by the power issue at the main site Affected by HDS250 INC411997 HDO186 TI_PLACE_CAZEAU Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/25/2020 9:07 2:33:51 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 12:30 PM INC412119 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/25/2020 9:39 2:01:51 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 11:40 AM INC412206 HGA013 PT_TROU_NIPPES Nippes Ericsson 2G+3G B Talkpool 7/25/2020 9:50 1:50:51 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC412206 HGA033 CANAL_BOUTE Nippes Ericsson 2G D Talkpool 7/25/2020 9:50 1:50:51 Dependent Affected by the power issue at the main site Affected by HGA013 INC412124 HDO676 SOLINO_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/25/2020 9:50 1:50:51 Power Generator failure (Breaker Tripped) Team has been informed and the follow up is ongoing. ETA: 12:25 PM INC412124 HAIDO263 RUE SYLVIA_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/25/2020 9:50 1:50:51 Dependent Affected by the power issue at the main site Affected by HDO676 INC412126 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/25/2020 10:00 1:40:51 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC412208 HAIDO328 GUITON Ouest Huawei 2G+3G+LTE A Talkpool 7/25/2020 10:50 0:50:51 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC412208 HAIDO306 VIGNIER Ouest Huawei 2G+3G+LTE A Talkpool 7/25/2020 10:50 0:50:51 Dependent Affected by the power issue at the main site Affected by HAIDO328. INC412208 HAIDO327 THOMAS_ARCHAIE Ouest Huawei 2G+3G A Talkpool 7/25/2020 10:50 0:50:51 Dependent Affected by the power issue at the main site Affected by HAIDO328. INC412208 HAIDO432 BERCY Ouest Huawei 2G+3G A Talkpool 7/25/2020 10:50 0:50:51 Dependent Affected by the power issue at the main site Affected by HAIDO328. INC412134 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G D Talkpool 7/25/2020 10:58 0:42:51 Power Power Failure (Indeterminate) Team is working on site INC412134 HDN133 AUX_PLAINES Nord-Ouest Ericsson 2G D Talkpool 7/25/2020 10:58 0:42:51 Dependent Affected by the power issue at the main site Affected by HDN106. INC412134 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 7/25/2020 10:58 0:42:51 Dependent Affected by the power issue at the main site Affected by HDN106. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C 20-Jul-20 Security_Access Team cannot reach the site due road blocked. More update will be share once available. INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependant Affected by HGA134 Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Carl.Seraphin at digicelgroup.com Sat Jul 25 10:24:11 2020 From: Carl.Seraphin at digicelgroup.com (Carl Michael Seraphin) Date: Sat, 25 Jul 2020 16:24:11 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM In-Reply-To: References: Message-ID: HDO367 : power team required HDO536 : waiting feedback from Reconnaissance Best regards Carl Seraphin From: Pierre Moise Bouloute On Behalf Of Haiti Noc Sent: Saturday, July 25, 2020 8:46 AM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: NOC hourly report at 11:00 AM Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 13 12 9 20 54 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 29 6 0 0 30 ZTE 9 7 2 0 9 Huawei 15 15 13 0 15 Network 53 28 15 0 54 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 32 8 0 2 12 54 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 182:40:51 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site, Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 169:41:51 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 160:18:51 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 148:46:51 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 90:30:51 Power Generator failure (Indeterminate) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 86:28:51 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410548 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/22/2020 6:41 76:59:51 Power Generator failure (Magnetic pickup failure) Spare magnetic pickup not yet available, follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 8:34 75:06:51 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 15:08 68:32:51 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h10 PM. Feedback expected from them INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 66:34:51 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 65:22:51 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR to be provided by TP INC411013 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/22/2020 18:37 65:03:51 Power Generator Failure (Faulty solenoid) Faulty Solenoid. Spare part not yet available. Follow up is ongoing INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 61:26:51 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 45:50:51 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 40:38:51 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 33:06:51 Power Power Failure (Indeterminate) Six out of seven E-Power rectifiers are faulty. Need to be replaced, Follow up is ongoing by them. INC411633 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 7/24/2020 3:45 31:55:51 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC411556 HAIDO035 SANTO_20 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/24/2020 7:20 28:20:51 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h08 PM. Feedback expected from them INC411871 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 15:05 20:35:51 Power Power Failure (Indeterminate) Site will be up with commercial power. INC411880 HDO657 BELAIR_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/24/2020 15:37 20:03:51 Power Generator failure (Water Pump Issue) Team is working on site INC411790 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C O&M FUEL 7/24/2020 16:22 19:18:51 Fuel Generator failure (Fuel issue) Fuel team is informed 7/24/2020 9:00 PM. ETR to be provided by them INC412012 HGA014 AZILE Nippes Ericsson 2G+3G A Talkpool 7/24/2020 18:26 17:14:51 Power Generator Failure (Engine Knocking ) Engine reported knocking. Video will be added for confirmation INC412012 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 7/24/2020 18:26 17:14:51 Dependent Affected by the power issue at the main site Affected by HGA014 INC412012 HGA047 VALADE Nippes Ericsson 2G D Talkpool 7/24/2020 18:26 17:14:51 Dependent Affected by the power issue at the main site Affected by HGA014 INC411922 HDC322 TERRE_BLANCHE Centre Ericsson 2G D O&M FUEL 7/24/2020 18:44 16:56:51 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/24/2020 at 10:00PM. ETR to be provided. INC411582 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/24/2020 18:47 16:53:51 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC411932 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G A Talkpool 7/24/2020 19:26 16:14:51 Transmission Transmission (Indeterminate) Talkpool is not able to provide update. INC412018 HAIDO620 MONTAGNE_DES_OLIVIERS Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/24/2020 19:20 16:20:51 Power Power Failure (Indeterminate) Team cannot provide update for this site INC412043 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 7/24/2020 22:34 13:06:51 Power Generator failure (Radiator failure) Gasket head cylinder and radiator faulty. Follow up is ongoing INC411946 HDO367 DARBONNE Ouest Ericsson 2G+3G A O&M Fuel 7/24/2020 22:44 12:56:51 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/25/2020 at 10:46 AM. ETR to be provided by them INC411946 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C O&M Fuel 7/24/2020 22:44 12:56:51 Dependent Affected by Fuel issue at the main site Affected by HDO367 INC411946 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A O&M Fuel 7/24/2020 22:44 12:56:51 Dependent Affected by Fuel issue at the main site Affected by HDO367 INC411744 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/24/2020 23:20 12:20:51 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC411953 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/25/2020 2:00 9:40:51 Power Generator failure (Fuel issue) Portable genset is out fuel. Next update to share when available INC411972 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/25/2020 5:45 5:55:51 Power Generator failure (Indeterminate) Team is waiting for access. Follow up is ongoing INC412078 HAIDS194 MARTIN Sud ZTE 2G D O&M FUEL 7/25/2020 6:17 5:23:51 Fuel Generator failure (Fuel issue) Fuel team is informed 7/25/2020 10:40 AM. ETR to be provided by them INC412079 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 7/25/2020 6:21 5:19:51 Power Generator failure (Indeterminate) Solar site. It will be up with sunrise INC412087 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 7/25/2020 7:42 3:58:51 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 11:30h INC412086 HDS250 JANVIER_ CAVAILLON Sud Ericsson 2G D Talkpool 7/25/2020 7:38 4:02:51 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 11:15 AM INC412086 HGA045 MORNE FEVRE Nippes Ericsson 2G D Talkpool 7/25/2020 7:38 4:02:51 Dependent Affected by the power issue at the main site Affected by HDS250 INC411997 HDO186 TI_PLACE_CAZEAU Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/25/2020 9:07 2:33:51 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 12:30 PM INC412119 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/25/2020 9:39 2:01:51 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 11:40 AM INC412206 HGA013 PT_TROU_NIPPES Nippes Ericsson 2G+3G B Talkpool 7/25/2020 9:50 1:50:51 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC412206 HGA033 CANAL_BOUTE Nippes Ericsson 2G D Talkpool 7/25/2020 9:50 1:50:51 Dependent Affected by the power issue at the main site Affected by HGA013 INC412124 HDO676 SOLINO_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/25/2020 9:50 1:50:51 Power Generator failure (Breaker Tripped) Team has been informed and the follow up is ongoing. ETA: 12:25 PM INC412124 HAIDO263 RUE SYLVIA_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/25/2020 9:50 1:50:51 Dependent Affected by the power issue at the main site Affected by HDO676 INC412126 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/25/2020 10:00 1:40:51 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC412208 HAIDO328 GUITON Ouest Huawei 2G+3G+LTE A Talkpool 7/25/2020 10:50 0:50:51 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC412208 HAIDO306 VIGNIER Ouest Huawei 2G+3G+LTE A Talkpool 7/25/2020 10:50 0:50:51 Dependent Affected by the power issue at the main site Affected by HAIDO328. INC412208 HAIDO327 THOMAS_ARCHAIE Ouest Huawei 2G+3G A Talkpool 7/25/2020 10:50 0:50:51 Dependent Affected by the power issue at the main site Affected by HAIDO328. INC412208 HAIDO432 BERCY Ouest Huawei 2G+3G A Talkpool 7/25/2020 10:50 0:50:51 Dependent Affected by the power issue at the main site Affected by HAIDO328. INC412134 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G D Talkpool 7/25/2020 10:58 0:42:51 Power Power Failure (Indeterminate) Team is working on site INC412134 HDN133 AUX_PLAINES Nord-Ouest Ericsson 2G D Talkpool 7/25/2020 10:58 0:42:51 Dependent Affected by the power issue at the main site Affected by HDN106. INC412134 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 7/25/2020 10:58 0:42:51 Dependent Affected by the power issue at the main site Affected by HDN106. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C 20-Jul-20 Security_Access Team cannot reach the site due road blocked. More update will be share once available. INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependant Affected by HGA134 Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 25 10:46:16 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 25 Jul 2020 16:46:16 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network for 12:00 PM. Message-ID: Hello All, Please receive below the report for partially down sites in the network for 12:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1019:09:11 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 893:03:52 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 198:20:52 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting sector A in 1800 band. Spare part needed INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 195:33:11 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC408544 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/17/2020 22:26 182:00:52 RBS RBS Fault (RUS failure) RUS01B3 faulty , spare needed for replacement. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 122:59:52 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC410490 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/21/2020 23:34 85:01:11 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411744 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/22/2020 8:20 76:06:52 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411042 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 7/22/2020 16:46 67:48:38 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411015 HDC274 ESTERE Artibonite Ericsson 3G C Talkpool 7/22/2020 18:38 65:48:52 RBS RBS Fault (Feeder CableFailure) Faulty fiber cable, spare need to be replaced. ETR to be provided. INC411060 HDS020 MONCHILE_2 Sud-Est Ericsson 2G A Talkpool 7/23/2020 0:37 59:57:43 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC410982 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/23/2020 0:56 59:30:52 RBS RBS Fault (RUS failure) Faulty RUS01B8.spare not available in region. ETR to be provided. INC411413 HDS241 MARC_LASSERE Sud Ericsson 2G B Digicel 7/23/2020 14:06 46:29:11 RBS RBS Fault (Indeterminate) TX team requested support from Digicel TX team. Waiting for update INC411309 HDC274 ESTERE Artibonite Ericsson 2G C Talkpool 7/23/2020 15:06 45:20:52 RBS RBS Fault (SFP failure) Faulty SFP. Spare part needed INC411835 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 23:06:52 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411837 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 23:03:52 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411744 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:25 23:01:52 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411996 HDO353 LEOGANE_MALBOU Ouest Ericsson 2G A Talkpool 7/25/2020 9:10 3:24:49 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC412218 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/25/2020 10:00 2:34:45 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC412215 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/25/2020 10:05 2:21:52 Power Power Failure (Indeterminate) No transmission issue found. Power team is informed. ETA to be provided Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 25 10:46:48 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 25 Jul 2020 16:46:48 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for 12:00 PM. Message-ID: Dear All, There are no site reported RUNNING ON BATTERY in the Network for 12:00 PM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 25 12:47:13 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 25 Jul 2020 18:47:13 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM Message-ID: Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 4 11 7 20 43 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 24 6 0 0 26 ZTE 8 6 2 0 8 Huawei 9 9 8 0 9 Network 41 21 10 0 43 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 7 0 1 6 43 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 185:40:33 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site, Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 172:26:11 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 162:54:41 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 151:22:34 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 93:30:37 Power Generator failure (Indeterminate) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 89:04:12 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410548 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/22/2020 6:41 79:35:09 Power Generator failure (Magnetic pickup failure) Spare magnetic pickup not yet available, follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 8:34 77:51:11 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 15:08 71:17:11 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h10 PM. Feedback expected from them INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 69:34:37 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 67:58:27 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR to be provided by TP INC411013 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/22/2020 18:37 67:48:11 Power Generator Failure (Faulty solenoid) Faulty Solenoid. Spare part not yet available. Follow up is ongoing INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 64:11:11 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 48:26:12 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 43:14:17 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 36:06:55 Power Power Failure (Indeterminate) Six out of seven E-Power rectifiers are faulty. Need to be replaced, Follow up is ongoing by them. INC411633 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B O&M FUEL 7/24/2020 3:45 34:31:17 Fuel Generator failure (Fuel issue) Fuel team is informed 7/25/2020 1:00 PM. ETR to be provided by them INC411556 HAIDO035 SANTO_20 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/24/2020 7:20 31:05:11 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h08 PM. Feedback expected from them INC411871 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 15:05 23:35:28 Power Power Failure (Indeterminate) Site will be up with commercial power. INC411922 HDC322 TERRE_BLANCHE Centre Ericsson 2G D O&M FUEL 7/24/2020 18:44 19:56:52 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/24/2020 at 10:00PM. ETR to be provided. INC412012 HGA014 AZILE Nippes Ericsson 2G+3G A Talkpool 7/24/2020 18:26 19:50:32 Power Generator Failure (Engine Knocking ) Engine reported knocking. Video will be added for confirmation INC412012 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 7/24/2020 18:26 19:50:32 Dependent Affected by the power issue at the main site Affected by HGA014 INC412012 HGA047 VALADE Nippes Ericsson 2G D Talkpool 7/24/2020 18:26 19:50:32 Dependent Affected by the power issue at the main site Affected by HGA014 INC412043 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 7/24/2020 22:34 15:42:28 Power Generator failure (Radiator failure) Gasket head cylinder and radiator faulty. Follow up is ongoing INC411744 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/24/2020 23:20 15:20:55 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC411953 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/25/2020 2:00 12:40:55 Power Generator failure (Fuel issue) Portable genset is out fuel. Next update to share when available INC412078 HAIDS194 MARTIN Sud ZTE 2G D O&M FUEL 7/25/2020 6:17 7:59:01 Fuel Generator failure (Fuel issue) Fuel team is informed 7/25/2020 10:40 AM. ETR to be provided by them INC412079 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 7/25/2020 6:21 7:55:46 Power Generator failure (Indeterminate) Solar site. It will be up with sunrise INC412119 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/25/2020 9:39 4:45:46 Power Power Failure (Indeterminate) Team is working on site. INC412206 HGA013 PT_TROU_NIPPES Nippes Ericsson 2G+3G B Talkpool 7/25/2020 9:50 4:26:34 Power Generator failure (Indeterminate) Fuel issue reported by Power, they will share soon the pictures to fuel team for necessary actions. INC412206 HGA033 CANAL_BOUTE Nippes Ericsson 2G D Talkpool 7/25/2020 9:50 4:26:34 Dependent Affected by the power issue at the main site Affected by HGA013 INC412126 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/25/2020 10:00 4:16:59 Dependent Affected by the power issue at the main site Affected by HAIDS277 INC412126 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/25/2020 10:00 4:16:58 Power Generator failure (Indeterminate) Team Power will check the site at 4:15 PM INC412146 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 11:38 3:02:52 Power Power Failure (Indeterminate) ETA is expired, next update will be shared soon INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 12:02 2:38:13 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 15:55h INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 12:02 2:38:13 Dependent Affected by the power issue at the main site Affected by HDC033. INC412160 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/25/2020 12:55 1:45:55 Power Power Failure (Indeterminate) Site will be up with commercial power. INC412242 HDO261 LA_FERME Port-au-Prince Huawei 2G+3G B Talkpool 7/25/2020 13:09 1:16:11 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA 4:10 PM INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 1:12:58 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 3:30 PM INC412247 HDN236 MOMBIN_CROCHU Nord-Est Ericsson 2G D Talkpool 7/25/2020 13:28 1:12:32 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC412153 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/25/2020 13:50 0:34:46 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA not yet available INC412153 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/25/2020 13:50 0:34:46 Dependent Affected by the power issue at the main site Affected by HDO200 INC412248 HDO418 MAROSE Ouest Ericsson 2G D Talkpool 7/25/2020 13:46 0:30:33 Power Generator failure (Indeterminate) Team has been dispatched. ETA will be shared soon Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C 20-Jul-20 Security_Access Team cannot reach the site due road blocked. More update will be share once available. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Woidland.Sylne at digicelgroup.com Sat Jul 25 13:01:43 2020 From: Woidland.Sylne at digicelgroup.com (Woidland Sylne) Date: Sat, 25 Jul 2020 19:01:43 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM In-Reply-To: References: Message-ID: NOC, HDO035 refueled and up HGA153 refueled, power team required HDS194 Hybrid team required because site has 28% of fuel now [cid:image002.png at 01D66294.62873BC0] Regards, Woidland Sylne From: Pierre Moise Bouloute On Behalf Of Haiti Noc Sent: Saturday, July 25, 2020 2:47 PM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: NOC hourly report at 02:00 PM Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 4 11 7 20 43 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 24 6 0 0 26 ZTE 8 6 2 0 8 Huawei 9 9 8 0 9 Network 41 21 10 0 43 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 7 0 1 6 43 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 185:40:33 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site, Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 172:26:11 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 162:54:41 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 151:22:34 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 93:30:37 Power Generator failure (Indeterminate) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 89:04:12 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410548 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/22/2020 6:41 79:35:09 Power Generator failure (Magnetic pickup failure) Spare magnetic pickup not yet available, follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 8:34 77:51:11 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 15:08 71:17:11 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h10 PM. Feedback expected from them INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 69:34:37 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 67:58:27 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR to be provided by TP INC411013 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/22/2020 18:37 67:48:11 Power Generator Failure (Faulty solenoid) Faulty Solenoid. Spare part not yet available. Follow up is ongoing INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 64:11:11 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 48:26:12 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 43:14:17 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 36:06:55 Power Power Failure (Indeterminate) Six out of seven E-Power rectifiers are faulty. Need to be replaced, Follow up is ongoing by them. INC411633 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B O&M FUEL 7/24/2020 3:45 34:31:17 Fuel Generator failure (Fuel issue) Fuel team is informed 7/25/2020 1:00 PM. ETR to be provided by them INC411556 HAIDO035 SANTO_20 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/24/2020 7:20 31:05:11 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h08 PM. Feedback expected from them INC411871 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 15:05 23:35:28 Power Power Failure (Indeterminate) Site will be up with commercial power. INC411922 HDC322 TERRE_BLANCHE Centre Ericsson 2G D O&M FUEL 7/24/2020 18:44 19:56:52 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/24/2020 at 10:00PM. ETR to be provided. INC412012 HGA014 AZILE Nippes Ericsson 2G+3G A Talkpool 7/24/2020 18:26 19:50:32 Power Generator Failure (Engine Knocking ) Engine reported knocking. Video will be added for confirmation INC412012 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 7/24/2020 18:26 19:50:32 Dependent Affected by the power issue at the main site Affected by HGA014 INC412012 HGA047 VALADE Nippes Ericsson 2G D Talkpool 7/24/2020 18:26 19:50:32 Dependent Affected by the power issue at the main site Affected by HGA014 INC412043 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 7/24/2020 22:34 15:42:28 Power Generator failure (Radiator failure) Gasket head cylinder and radiator faulty. Follow up is ongoing INC411744 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/24/2020 23:20 15:20:55 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC411953 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/25/2020 2:00 12:40:55 Power Generator failure (Fuel issue) Portable genset is out fuel. Next update to share when available INC412078 HAIDS194 MARTIN Sud ZTE 2G D O&M FUEL 7/25/2020 6:17 7:59:01 Fuel Generator failure (Fuel issue) Fuel team is informed 7/25/2020 10:40 AM. ETR to be provided by them INC412079 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 7/25/2020 6:21 7:55:46 Power Generator failure (Indeterminate) Solar site. It will be up with sunrise INC412119 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/25/2020 9:39 4:45:46 Power Power Failure (Indeterminate) Team is working on site. INC412206 HGA013 PT_TROU_NIPPES Nippes Ericsson 2G+3G B Talkpool 7/25/2020 9:50 4:26:34 Power Generator failure (Indeterminate) Fuel issue reported by Power, they will share soon the pictures to fuel team for necessary actions. INC412206 HGA033 CANAL_BOUTE Nippes Ericsson 2G D Talkpool 7/25/2020 9:50 4:26:34 Dependent Affected by the power issue at the main site Affected by HGA013 INC412126 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/25/2020 10:00 4:16:59 Dependent Affected by the power issue at the main site Affected by HAIDS277 INC412126 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/25/2020 10:00 4:16:58 Power Generator failure (Indeterminate) Team Power will check the site at 4:15 PM INC412146 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 11:38 3:02:52 Power Power Failure (Indeterminate) ETA is expired, next update will be shared soon INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 12:02 2:38:13 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 15:55h INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 12:02 2:38:13 Dependent Affected by the power issue at the main site Affected by HDC033. INC412160 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/25/2020 12:55 1:45:55 Power Power Failure (Indeterminate) Site will be up with commercial power. INC412242 HDO261 LA_FERME Port-au-Prince Huawei 2G+3G B Talkpool 7/25/2020 13:09 1:16:11 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA 4:10 PM INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 1:12:58 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 3:30 PM INC412247 HDN236 MOMBIN_CROCHU Nord-Est Ericsson 2G D Talkpool 7/25/2020 13:28 1:12:32 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC412153 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/25/2020 13:50 0:34:46 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA not yet available INC412153 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/25/2020 13:50 0:34:46 Dependent Affected by the power issue at the main site Affected by HDO200 INC412248 HDO418 MAROSE Ouest Ericsson 2G D Talkpool 7/25/2020 13:46 0:30:33 Power Generator failure (Indeterminate) Team has been dispatched. ETA will be shared soon Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C 20-Jul-20 Security_Access Team cannot reach the site due road blocked. More update will be share once available. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 33977 bytes Desc: image002.png URL: From Haiti.Noc at digicelgroup.com Sat Jul 25 13:46:18 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 25 Jul 2020 19:46:18 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network for 3:00 PM. Message-ID: Hello All, Please receive below the report for partially down sites in the network for 3:00 PM. Cells out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1020:56:53 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 895:38:13 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 200:55:13 RBS RBS Fault (RUS failure) Faulty RUS01B3 affecting sector A in 1800 band. Spare part needed INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 197:20:53 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC408544 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/17/2020 22:26 184:35:13 RBS RBS Fault (RUS failure) RUS01B3 faulty , spare needed for replacement. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 125:34:13 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC410490 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/21/2020 23:34 86:48:53 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411744 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/22/2020 8:20 78:41:13 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411042 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 7/22/2020 16:46 69:36:20 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC410982 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/23/2020 0:56 62:05:13 RBS RBS Fault (RUS failure) Faulty RUS01B8.spare not available in region. ETR to be provided. INC411060 HDS020 MONCHILE_2 Sud-Est Ericsson 2G A Talkpool 7/23/2020 0:37 61:45:25 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411413 HDS241 MARC_LASSERE Sud Ericsson 2G B Digicel 7/23/2020 14:06 48:16:53 RBS RBS Fault (Indeterminate) TX team requested support from Digicel TX team. Waiting for update INC411835 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 25:41:13 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411837 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 25:38:13 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411744 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:25 25:36:13 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411996 HDO353 LEOGANE_MALBOU Ouest Ericsson 2G A Talkpool 7/25/2020 9:10 5:12:31 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC412215 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/25/2020 10:05 4:56:13 Power Power Failure (Indeterminate) Faulty freeze plug and water must be replaced. ETR to be provided INC412218 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/25/2020 10:00 4:22:27 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC411582 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/25/2020 11:12 3:10:53 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Sector's will be back on air when the batteries get charged with solar energy Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 25 13:48:02 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 25 Jul 2020 19:48:02 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for 03:00 PM. Message-ID: Dear All, There are no site reported RUNNING ON BATTERY in the Network for 03:00 PM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 25 14:35:44 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 25 Jul 2020 20:35:44 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM Message-ID: Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 4 11 5 17 37 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 20 5 0 0 22 ZTE 6 5 2 0 6 Huawei 9 9 9 1 9 Network 35 19 11 1 37 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 26 6 0 1 4 37 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 187:23:54 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site, Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 174:06:37 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 164:54:22 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 153:22:15 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 95:13:58 Power Generator failure (Indeterminate) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 91:03:53 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 8:34 79:31:37 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 15:08 72:57:37 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h10 PM. Feedback expected from them INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 71:17:58 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 69:58:08 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR to be provided by TP INC411013 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/22/2020 18:37 69:28:37 Power Generator Failure (Faulty solenoid) Faulty Solenoid. Spare part not yet available. Follow up is ongoing INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 65:51:37 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 50:25:53 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 45:13:58 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 37:50:16 Power Power Failure (Indeterminate) Six out of seven E-Power rectifiers are faulty. Need to be replaced, Follow up is ongoing by them. INC411633 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 7/24/2020 3:45 36:30:58 Power Generator failure (Indeterminate) Fuel added, power team required. ETA: 6:30 PM INC411556 HAIDO035 SANTO_20 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/24/2020 7:20 32:45:37 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h08 PM. Feedback expected from them INC411871 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 15:05 25:18:49 Power Power Failure (Indeterminate) Site will be up with commercial power. INC412012 HGA014 AZILE Nippes Ericsson 2G+3G A Talkpool 7/24/2020 18:26 21:50:13 Power Generator Failure (Engine Knocking ) Engine reported knocking. Video will be added for confirmation INC412012 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 7/24/2020 18:26 21:50:13 Dependent Affected by the power issue at the main site Affected by HGA014 INC412012 HGA047 VALADE Nippes Ericsson 2G D Talkpool 7/24/2020 18:26 21:50:13 Dependent Affected by the power issue at the main site Affected by HGA014 INC411922 HDC322 TERRE_BLANCHE Centre Ericsson 2G D O&M FUEL 7/24/2020 18:44 21:40:13 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/24/2020 at 10:00PM. ETR to be provided. INC412043 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 7/24/2020 22:34 17:42:09 Power Generator failure (Radiator failure) Gasket head cylinder and radiator faulty. Follow up is ongoing INC411744 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/24/2020 23:20 17:04:16 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC411953 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/25/2020 2:00 14:24:16 Power Generator failure (Fuel issue) Portable genset is out fuel. Next update to share when available INC412078 HAIDS194 MARTIN Sud ZTE 2G D O&M FUEL 7/25/2020 6:17 9:58:42 Fuel Generator failure (Fuel issue) Fuel team is informed 7/25/2020 10:40 AM. ETR to be provided by them INC412146 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 11:38 4:46:13 Power Power Failure (Indeterminate) Team is onsite INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 12:02 4:21:34 Power Power Failure (Indeterminate) ETA is expired, next update will be shared soon INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 12:02 4:21:34 Dependent Affected by the power issue at the main site Affected by HDC033. INC412160 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/25/2020 12:55 3:29:16 Power Power Failure (Indeterminate) Site will be up with commercial power. INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 3:12:40 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC412242 HDO261 LA_FERME Port-au-Prince Huawei 2G+3G+LTE+TDD B Talkpool 7/25/2020 13:09 2:56:37 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA 4:10 PM INC412248 HDO418 MAROSE Ouest Ericsson 2G D Talkpool 7/25/2020 13:46 2:30:15 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 6:25 PM INC412166 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 7/25/2020 14:00 2:16:40 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 5:45 PM INC412153 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/25/2020 13:50 2:15:12 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA 4:30 PM INC412153 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/25/2020 13:50 2:15:12 Dependent Affected by the power issue at the main site Affected by HDO200 INC412264 HDO089 CITE_ETERNEL Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/25/2020 15:41 0:24:04 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C 20-Jul-20 Security_Access Team cannot reach the site due road blocked. More update will be share once available. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Sat Jul 25 15:13:03 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Sat, 25 Jul 2020 21:13:03 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM In-Reply-To: References: Message-ID: HDO035 was fueled and reported up this afternoon, has something happened ? Best Regards, John Ormonde +50937007221 -------- Original message -------- From: Haiti Noc Date: 25/07/2020 16:36 (GMT-05:00) To: "'fibertt at tpmanagementsa.com'" , "'fon at tpmanagementsa.com'" , "'hpu.maintenance at tpmanagementsa.com'" , "'hpu_alarms at tpmanagementsa.com'" , "'msc at tpmanagementsa.com'" , "'powertt at tpmanagementsa.com'" , "'ran at tpmanagementsa.com'" , "'rantt at tpmanagementsa.com'" , "'tp.fo at tpmanagementsa.com'" , "'tp.imc.haiti at tpmanagementsa.com'" , "'tp.ran at tpmanagementsa.com'" , "'tp_tech at tpmanagementsa.com'" , Jithin J Singh , 'Astrid' , HAI_BO_Fuel at digicelgroup.com, astrid.argana at tpmanagementsa.com, Astrid Argana , journal.ht at talkpool.com, Muhammad Irshad , Bernard Yacoub , Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy , Eng Teck Ng , HAI_Tech_Noc , Geoffrey Collins , Frantz Jean Baptiste , Jean Yvelt Marseille , Hai_Tech_O&M Subject: NOC hourly report at 04:00 PM Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 4 11 5 17 37 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 20 5 0 0 22 ZTE 6 5 2 0 6 Huawei 9 9 9 1 9 Network 35 19 11 1 37 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 26 6 0 1 4 37 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 187:23:54 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site, Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 174:06:37 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 164:54:22 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 153:22:15 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 95:13:58 Power Generator failure (Indeterminate) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 91:03:53 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 8:34 79:31:37 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 15:08 72:57:37 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h10 PM. Feedback expected from them INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 71:17:58 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 69:58:08 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR to be provided by TP INC411013 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/22/2020 18:37 69:28:37 Power Generator Failure (Faulty solenoid) Faulty Solenoid. Spare part not yet available. Follow up is ongoing INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 65:51:37 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 50:25:53 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 45:13:58 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 37:50:16 Power Power Failure (Indeterminate) Six out of seven E-Power rectifiers are faulty. Need to be replaced, Follow up is ongoing by them. INC411633 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 7/24/2020 3:45 36:30:58 Power Generator failure (Indeterminate) Fuel added, power team required. ETA: 6:30 PM INC411556 HAIDO035 SANTO_20 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/24/2020 7:20 32:45:37 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h08 PM. Feedback expected from them INC411871 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 15:05 25:18:49 Power Power Failure (Indeterminate) Site will be up with commercial power. INC412012 HGA014 AZILE Nippes Ericsson 2G+3G A Talkpool 7/24/2020 18:26 21:50:13 Power Generator Failure (Engine Knocking ) Engine reported knocking. Video will be added for confirmation INC412012 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 7/24/2020 18:26 21:50:13 Dependent Affected by the power issue at the main site Affected by HGA014 INC412012 HGA047 VALADE Nippes Ericsson 2G D Talkpool 7/24/2020 18:26 21:50:13 Dependent Affected by the power issue at the main site Affected by HGA014 INC411922 HDC322 TERRE_BLANCHE Centre Ericsson 2G D O&M FUEL 7/24/2020 18:44 21:40:13 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/24/2020 at 10:00PM. ETR to be provided. INC412043 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 7/24/2020 22:34 17:42:09 Power Generator failure (Radiator failure) Gasket head cylinder and radiator faulty. Follow up is ongoing INC411744 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/24/2020 23:20 17:04:16 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC411953 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/25/2020 2:00 14:24:16 Power Generator failure (Fuel issue) Portable genset is out fuel. Next update to share when available INC412078 HAIDS194 MARTIN Sud ZTE 2G D O&M FUEL 7/25/2020 6:17 9:58:42 Fuel Generator failure (Fuel issue) Fuel team is informed 7/25/2020 10:40 AM. ETR to be provided by them INC412146 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 11:38 4:46:13 Power Power Failure (Indeterminate) Team is onsite INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 12:02 4:21:34 Power Power Failure (Indeterminate) ETA is expired, next update will be shared soon INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 12:02 4:21:34 Dependent Affected by the power issue at the main site Affected by HDC033. INC412160 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/25/2020 12:55 3:29:16 Power Power Failure (Indeterminate) Site will be up with commercial power. INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 3:12:40 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC412242 HDO261 LA_FERME Port-au-Prince Huawei 2G+3G+LTE+TDD B Talkpool 7/25/2020 13:09 2:56:37 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA 4:10 PM INC412248 HDO418 MAROSE Ouest Ericsson 2G D Talkpool 7/25/2020 13:46 2:30:15 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 6:25 PM INC412166 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 7/25/2020 14:00 2:16:40 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 5:45 PM INC412153 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/25/2020 13:50 2:15:12 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA 4:30 PM INC412153 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/25/2020 13:50 2:15:12 Dependent Affected by the power issue at the main site Affected by HDO200 INC412264 HDO089 CITE_ETERNEL Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/25/2020 15:41 0:24:04 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C 20-Jul-20 Security_Access Team cannot reach the site due road blocked. More update will be share once available. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 25 17:12:26 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 25 Jul 2020 23:12:26 +0000 Subject: [Rantt] NOC SITE REPORT updated for this July 25nd, 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this July 25nd, 2020 till 7:00 PM > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 189:46:30 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site, Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 176:51:14 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 167:25:59 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 155:53:52 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 97:36:34 Power Generator failure (Indeterminate) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 93:35:30 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 8:34 82:16:14 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 15:08 75:42:14 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h10 PM. Feedback expected from them INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 73:40:34 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 72:29:45 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR to be provided by TP INC411013 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/22/2020 18:37 72:13:14 Power Generator Failure (Faulty solenoid) Faulty Solenoid. Spare part not yet available. Follow up is ongoing INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 68:36:14 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 52:57:30 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 47:45:35 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 40:12:52 Power Power Failure (Indeterminate) Six out of seven E-Power rectifiers are faulty. Need to be replaced, Follow up is ongoing by them. INC411633 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 7/24/2020 3:45 39:02:35 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC411871 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 15:05 27:41:25 Power Power Failure (Indeterminate) Site will be up with commercial power. INC412012 HGA014 AZILE Nippes Ericsson 2G+3G A Talkpool 7/24/2020 18:26 24:21:50 Power Generator Failure (Engine Knocking ) Swapping is ongoing INC412012 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 7/24/2020 18:26 24:21:50 Dependent Affected by the power issue at the main site Affected by HGA014 INC412012 HGA047 VALADE Nippes Ericsson 2G D Talkpool 7/24/2020 18:26 24:21:50 Dependent Affected by the power issue at the main site Affected by HGA014 INC412043 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 7/24/2020 22:34 20:13:46 Power Generator failure (Radiator failure) Gasket head cylinder and radiator faulty. Follow up is ongoing INC411953 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/25/2020 2:00 16:46:52 Power Generator failure (Fuel issue) Portable genset is out fuel. Next update to share when available INC412078 HAIDS194 MARTIN Sud ZTE 2G D O&M FUEL 7/25/2020 6:17 12:30:19 Fuel Generator failure (Fuel issue) Fuel team is informed 7/25/2020 10:40 AM. ETR to be provided by them INC412160 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/25/2020 12:55 5:51:52 Power Power Failure (Indeterminate) Site will be up with commercial power. Next update to share when available INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 5:44:17 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC412242 HDO261 LA_FERME Port-au-Prince Huawei 2G+3G B Talkpool 7/25/2020 13:09 5:41:14 Power Power Failure (Indeterminate) Site reported down of fuel, waiting picture for confirmation. INC412153 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/25/2020 13:50 4:59:49 Power Power Failure (Indeterminate) Team is working on site. INC412153 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/25/2020 13:50 4:59:49 Dependent Affected by the power issue at the main site Affected by HDO200 INC412184 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 7/25/2020 14:58 3:48:24 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 18:30h INC412266 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 7/25/2020 15:10 3:36:21 Power Power Failure (Indeterminate) Team is on site INC412187 HDC217 LOS_PALIS Centre Ericsson 2G D Talkpool 7/25/2020 15:34 3:12:29 Power Power Failure (Indeterminate) Team is in front of gate waiting for access INC412264 HDO089 CITE_ETERNEL Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/25/2020 15:41 3:08:41 Power Power Failure (Indeterminate) Team is working on site. INC412191 HDC020 MORNE_FORT_COW Artibonite Huawei 2G+3G+LTE B Talkpool 7/25/2020 16:02 2:44:02 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 19:30h INC412174 HAIDC013 CHEMIN_NEUF Artibonite Huawei 2G+3G+LTE B Talkpool 7/25/2020 16:44 2:02:29 Power Power Failure (Indeterminate) Team is on site INC412195 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G B Talkpool 7/25/2020 16:50 1:57:42 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 7:30 PM INC412197 HAIDN031 RUE CERAMIQUE Nord Huawei 2G+3G+LTE B Talkpool 7/25/2020 16:51 1:55:09 Power Power Failure (Indeterminate) Faulty rectifier must be replaced. INC412303 HDO027 VIVY_MITCHEL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/25/2020 17:03 1:46:47 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA 7:30 PM INC412316 HAIDO051 MORNE_BRUN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/25/2020 17:47 1:02:51 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA not yet available INC412309 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/25/2020 17:50 1:00:04 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA not yet available INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 18:14 0:32:10 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 18:14 0:32:10 Dependent Affected by the power issue at the main site Affected by HDC033. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1025:22:17 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 899:28:31 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 201:46:17 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC408544 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 7/17/2020 22:26 188:25:31 RBS RBS Fault (RUS failure) RUS01B3 faulty , spare needed for replacement. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 129:24:31 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC410490 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/21/2020 23:34 91:14:17 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411744 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/22/2020 8:20 82:31:31 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411042 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 7/22/2020 16:46 74:01:44 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411060 HDS020 MONCHILE_2 Sud-Est Ericsson 2G A Talkpool 7/23/2020 0:37 66:10:49 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC410982 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/23/2020 0:56 65:55:31 RBS RBS Fault (RUS failure) Faulty RUS01B8.spare not available in region. ETR to be provided. INC411413 HDS241 MARC_LASSERE Sud Ericsson 2G B Digicel 7/23/2020 14:06 52:42:17 RBS RBS Fault (Indeterminate) TX team requested support from Digicel TX team. Waiting for update INC411835 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 29:31:31 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411837 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 29:28:31 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411744 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:25 29:26:31 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411996 HDO353 LEOGANE_MALBOU Ouest Ericsson 2G A Talkpool 7/25/2020 9:10 9:37:55 RBS RBS Fault (Indeterminate) Watchman of the site is unavailable. Security team is following up on this case. Next feedback is coming soon. INC411582 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/25/2020 9:10 9:37:55 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Sector's will be back on air when the batteries get charged with solar energy INC412218 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/25/2020 10:00 8:47:51 Power Generator failure (Main Board failure) PC board faulty needed to be replace, Spare not yet available INC412215 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/25/2020 10:05 8:46:31 Power Power Failure (Indeterminate) Faulty freeze plug and water must be replaced. ETR to be provided INC412293 HDO367 DARBONNE Ouest Ericsson 2G A Talkpool 7/25/2020 18:15 0:33:17 RBS RBS Fault (Indeterminate) Team has been dispatched. ETA will be shared soon Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C 20-Jul-20 Security_Access Team cannot reach the site due road blocked. More update will be share once available. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet Sites Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC411957 HAIDO255 VILLAGE_SILOE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/25/2020 6:45 7/25/2020 8:19 1:34:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) (Low oil Pressure) OK 1 gallon of oil has been added the genset restarted INC411974 HDO264 BONREPOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/25/2020 5:58 7/25/2020 8:30 2:32:00 4:00:00 Compliant Power Generator failure (High temperature) (High temperature) OK 1 1/2 gal. of coolant added. INC411962 HAIDO539 ROUTE NATIONALE#1 DAMIEN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/25/2020 3:42 7/25/2020 8:24 4:42:00 4:00:00 Not Compliant Power Generator failure (Battery Failure) Fail to start due to battery failure Need to be justified Genset has been restarted Manually INC411983 HDO565 PV-RTE DE KENSCOFF_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/25/2020 7:24 7/25/2020 10:43 3:18:42 4:00:00 Compliant Power Generator Failure (Underspeed) Underspeed due to dirty fuel filter OK Fuel filter cleaned and genset restarted INC412124 HDO676 SOLINO_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/25/2020 9:50 7/25/2020 11:58 2:07:57 4:00:00 Compliant Power Generator failure (Indeterminate) Under frequency OK Frequency has been adjusted INC412124 HAIDO263 RUE SYLVIA_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/25/2020 9:50 7/25/2020 11:58 2:07:57 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO676 OK Recovered with main site. INC412018 HAIDO620 MONTAGNE_DES_OLIVIERS Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/24/2020 19:20 7/25/2020 13:52 18:32:00 4:00:00 Not Compliant Power Generator failure (Radiator failure) (Radiator failure) Need to be justified Feedback is expected from the concerned team INC411880 HDO657 BELAIR_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/24/2020 15:37 7/25/2020 13:49 22:11:33 4:00:00 Not Compliant Power Generator failure (Water Pump Issue) (Water Pump Issue) Need to be justified Team repair the Water Pump with epoxy., and genset restarted INC411997 HDO186 TI_PLACE_CAZEAU Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/25/2020 9:07 7/25/2020 13:49 4:42:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature, water consumption Need to be justified 1 gal. of coolant added and genset restarted. INC412119 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/25/2020 9:39 7/25/2020 14:12 4:32:35 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC411556 HAIDO035 SANTO_20 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/24/2020 7:20 7/25/2020 16:06 32:46:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) (Fuel issue) Fuel Delivery Delay Fuel added and genset restarted by power team INC411927 HAIDO432 BERCY Ouest Huawei 2G+3G A Talkpool 7/24/2020 0:57 7/25/2020 7:45 30:48:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO328 Cascaded Back on air with the main site INC411927 HAIDO327 THOMAS_ARCHAIE Ouest Huawei 2G+3G A Talkpool 7/24/2020 0:57 7/25/2020 7:45 30:48:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO328 Cascaded Back on air with the main site INC411927 HAIDO306 VIGNIER Ouest Huawei 2G+3G+LTE A Talkpool 7/24/2020 0:57 7/25/2020 7:45 30:48:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO328 Cascaded Back on air with the main site INC412048 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/24/2020 23:20 7/25/2020 8:05 8:45:48 4:00:00 Not Compliant Power Generator failure (Indeterminate) Pending Need to be justified RCA and resolution details to be provided by the contractor INC412048 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 7/24/2020 23:20 7/25/2020 8:05 8:45:48 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HD0321 Cascaded Back on air with the main site INC412048 HDO454 ROCHE BLANCHE Ouest Ericsson 2G D Talkpool 7/24/2020 23:20 7/25/2020 8:05 8:45:48 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HD0321 Cascaded Back on air with the main site INC412044 HAIDC013 CHEMIN_NEUF Artibonite Huawei 2G+3G+LTE B Talkpool 7/24/2020 22:40 7/25/2020 7:10 8:30:48 4:00:00 Not Compliant Power Generator failure (Radiator failure) Faulty radiator Spare Radiator replaced, genset retarted with external battery and 1 gallon of coolant added INC411927 HAIDO328 GUITON Ouest Huawei 2G+3G+LTE A Talkpool 7/25/2020 0:10 7/25/2020 7:45 7:35:48 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) Breaker tripped Need to be justified Breaker has been reset INC411118 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G D Talkpool 7/25/2020 1:24 7/25/2020 7:05 5:41:48 4:00:00 Not Compliant Power Generator failure (Indeterminate) Portable genset is out fuel Fuel Delivery Delay Fuel added and genset restarted INC411118 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 7/24/2020 2:02 7/25/2020 7:05 29:03:48 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN106 Cascaded Back on air with the main site INC411118 HDN133 AUX_PLAINES Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:02 7/25/2020 7:05 29:03:48 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN106 Cascaded Back on air with the main site INC411973 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G+LTE B Talkpool 7/25/2020 5:58 7/25/2020 9:15 3:17:48 4:00:00 Compliant Power Generator failure (Indeterminate) Pending OK RCA and resolution details to be provided by the contractor INC411973 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 7/25/2020 5:58 7/25/2020 9:15 3:17:48 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC280 Cascaded Back on air with the main site INC411852 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/25/2020 6:06 7/25/2020 9:51 3:45:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed OK Back on air when the batteries have been recharged INC411852 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/25/2020 6:06 7/25/2020 9:51 3:45:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC318. Cascaded Back on air with the main site INC411971 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 5:51 7/25/2020 10:04 4:13:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Critical oil leakage Need to be justified 1 gallon of oil added and genset restarted INC412033 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/25/2020 6:06 7/25/2020 10:35 4:29:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed OK Back on air when the batteries have been recharged INC412097 HAIDN005 GABEL Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 8:18 7/25/2020 11:09 2:50:08 4:00:00 Compliant Power Generator failure (High temperature) Radiator dirty OK 1 gallon of coolant added INC411753 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/25/2020 6:06 7/25/2020 11:18 5:12:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air when the batteries have been recharged INC411855 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/24/2020 14:00 7/25/2020 12:55 22:55:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) EDH source failed Need to be justified Back on air with commercial power INC412087 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 7/25/2020 7:42 7/25/2020 11:45 4:02:24 4:00:00 Not Compliant Power Generator Failure (Underspeed) Underspeed Need to be justified Priming pump has been fixed and genset restarted INC412208 HAIDO328 GUITON Ouest Huawei 2G+3G+LTE A Talkpool 7/25/2020 10:50 7/25/2020 11:45 0:54:08 4:00:00 Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution details to be provided by the contractor INC412208 HAIDO306 VIGNIER Ouest Huawei 2G+3G+LTE A Talkpool 7/25/2020 10:50 7/25/2020 14:30 3:39:08 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO328. Cascaded Back on air with the main site INC412208 HAIDO327 THOMAS_ARCHAIE Ouest Huawei 2G+3G A Talkpool 7/25/2020 10:50 7/25/2020 14:30 3:39:08 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO328. Cascaded Back on air with the main site INC412208 HAIDO432 BERCY Ouest Huawei 2G+3G A Talkpool 7/25/2020 10:50 7/25/2020 14:30 3:39:08 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO328. Cascaded Back on air with the main site INC412134 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G D Talkpool 7/25/2020 10:58 7/25/2020 13:25 2:26:36 4:00:00 Compliant Power Generator Failure (Engine broken) Engine broken OK A new genset has been installed INC412134 HDN133 AUX_PLAINES Nord-Ouest Ericsson 2G D Talkpool 7/25/2020 10:58 7/25/2020 13:25 2:26:36 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN106. Cascaded Back on air with the main site INC412134 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 7/25/2020 10:58 7/25/2020 13:25 2:26:36 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN106. Cascaded Back on air with the main site INC412247 HDN236 MOMBIN_CROCHU Nord-Est Ericsson 2G D Talkpool 7/25/2020 13:28 7/25/2020 15:00 1:31:37 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Back on air without intervention INC412262 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 7/25/2020 14:30 7/25/2020 15:50 1:19:23 4:00:00 Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution details to be provided by the contractor INC412146 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 11:38 7/25/2020 15:16 3:38:00 4:00:00 Compliant Power Power Failure (Indeterminate) Defective rectifier must be replaced OK Genset has been restarted INC412194 HDN270 CARICE Nord-Est Ericsson 2G D Talkpool 7/25/2020 16:34 7/25/2020 17:01 0:27:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by PDH002. Cascaded Back on air with the main site INC412194 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 7/25/2020 16:34 7/25/2020 17:01 0:27:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by PDH002. Cascaded Back on air with the main site INC412194 HDN259 COLONIE AGRICOLE Nord Ericsson 2G D Talkpool 7/25/2020 16:34 7/25/2020 17:01 0:27:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by PDH002. Cascaded Back on air with the main site INC412194 HDN249 PERCHES Nord-Est Ericsson 2G D Talkpool 7/25/2020 16:34 7/25/2020 17:01 0:27:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by PDH002. Cascaded Back on air with the main site INC412194 HDN288 PHAETON_TIMILI Nord-Est Ericsson 2G D Talkpool 7/25/2020 16:34 7/25/2020 17:01 0:27:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by PDH002. Cascaded Back on air with the main site INC412194 HDN235 FERRIER Nord-Est Ericsson 2G D Talkpool 7/25/2020 16:34 7/25/2020 17:01 0:27:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by PDH002. Cascaded Back on air with the main site INC412194 HDN234 GRAND_CHEMIN Nord-Est Ericsson 2G D Talkpool 7/25/2020 16:34 7/25/2020 17:01 0:27:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by PDH002. Cascaded Back on air with the main site INC412194 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 7/25/2020 16:34 7/25/2020 17:01 0:27:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by PDH002. Cascaded Back on air with the main site INC412194 HDN207 OUANAMINTHE_TOWN Nord-Est Ericsson 2G B Talkpool 7/25/2020 16:34 7/25/2020 17:01 0:27:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by PDH002. Cascaded Back on air with the main site INC412194 HDN265 ACUL_DES_PINS Nord-Est Ericsson 2G D Talkpool 7/25/2020 16:34 7/25/2020 17:01 0:27:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by PDH002. Cascaded Back on air with the main site INC412194 HDN218 TERRIER_ROUGE Nord-Est Ericsson 2G C Talkpool 7/25/2020 16:34 7/25/2020 17:01 0:27:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by PDH002. Cascaded Back on air with the main site INC412194 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 7/25/2020 16:34 7/25/2020 17:01 0:27:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by PDH002. Cascaded Back on air with the main site INC412194 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 7/25/2020 16:34 7/25/2020 17:01 0:27:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by PDH002. Cascaded Back on air with the main site INC412194 HDN232 SAVANNE_CARRE Nord-Est Ericsson 2G D Talkpool 7/25/2020 16:34 7/25/2020 17:01 0:27:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by PDH002. Cascaded Back on air with the main site INC412194 HDN255 CAPOTILLE Nord-Est Ericsson 2G D Talkpool 7/25/2020 16:34 7/25/2020 17:01 0:27:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by PDH002. Cascaded Back on air with the main site INC412194 HDN267 VALLIERES Nord-Est Ericsson 2G D Talkpool 7/25/2020 16:34 7/25/2020 17:01 0:27:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by PDH002. Cascaded Back on air with the main site INC412194 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 7/25/2020 16:34 7/25/2020 17:01 0:27:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by PDH002. Cascaded Back on air with the main site INC412194 HDN266 GENS_DE_NANTES Nord-Est Ericsson 2G D Talkpool 7/25/2020 16:34 7/25/2020 17:01 0:27:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by PDH002. Cascaded Back on air with the main site INC412194 HDN250 MONT_ORGANISE Nord-Est Ericsson 2G D Talkpool 7/25/2020 16:34 7/25/2020 17:01 0:27:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by PDH002. Cascaded Back on air with the main site INC412194 HDN233 TERRE_BATTE Nord-Est Ericsson 2G D Talkpool 7/25/2020 16:34 7/25/2020 17:01 0:27:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by PDH002. Cascaded Back on air with the main site INC412194 HDN251 MANQUETTE Nord-Est Ericsson 2G D Talkpool 7/25/2020 16:34 7/25/2020 17:01 0:27:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by PDH002. Cascaded Back on air with the main site INC412194 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 7/25/2020 16:34 7/25/2020 17:01 0:27:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by PDH002. Cascaded Back on air with the main site INC412194 HDN262 DERAC Nord-Est Ericsson 2G C Talkpool 7/25/2020 16:34 7/25/2020 17:01 0:27:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by PDH002. Cascaded Back on air with the main site INC412194 HDN258 CITE_PLANTO Nord-Est Ericsson 2G B Talkpool 7/25/2020 16:34 7/25/2020 17:01 0:27:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by PDH002. Cascaded Back on air with the main site INC412194 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 7/25/2020 16:34 7/25/2020 17:01 0:27:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by PDH002. Cascaded Back on air with the main site INC412194 HDN205 FORT_LIBERTE Nord-Est Ericsson 2G+LTE B Talkpool 7/25/2020 16:34 7/25/2020 17:01 0:27:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by PDH002. Cascaded Back on air with the main site INC411922 HDC322 TERRE_BLANCHE Centre Ericsson 2G D O&M FUEL 7/24/2020 18:44 7/25/2020 17:25 22:41:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank was empty Fuel Delivery Delay Fuel added and genset restarted INC411744 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/24/2020 23:20 7/25/2020 13:00 13:40:03 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air when the batteries have been recharged INC412072 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D Talkpool 7/25/2020 3:17 7/25/2020 7:38 4:20:57 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature due to radiator dirty Need to be justified Radiator refresh, 1 gal. of coolant added and genset restarted INC410748 HDS351 ANSE_A_PITRE Sud-Est Ericsson 3G C Talkpool 7/22/2020 14:50 7/25/2020 7:48 64:57:35 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate Need to be justified RCA and resolution are pending from the contractor. INC411970 HAIDS119 CAYES_CITY_COW Sud ZTE 2G+3G+LTE A Talkpool 7/25/2020 5:02 7/25/2020 7:39 2:36:29 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution are pending from the contractor. INC412036 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G C Talkpool 7/24/2020 22:03 7/25/2020 7:57 9:53:54 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution are pending from the contractor. INC412036 HAIGA119 ROSEAUX_CITY Grande-Anse ZTE 2G+3G C Talkpool 7/24/2020 22:03 7/25/2020 7:57 9:53:54 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HGA106 Cascaded Back up with the main site. INC411776 HDS358 BAUDARY Sud-Est Ericsson 2G D Talkpool 7/24/2020 15:38 7/25/2020 10:36 18:57:28 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) ATS breaker tripped Need to be justified Reset breaker and GM has been performed INC412086 HDS250 JANVIER_ CAVAILLON Sud Ericsson 2G D Talkpool 7/25/2020 7:38 7/25/2020 10:42 3:03:31 4:00:00 Compliant Power Generator failure (Breaker Tripped) Main breaker tripped due to starter battery OK Reset breaker and genset restarted on auto mode INC412086 HGA045 MORNE FEVRE Nippes Ericsson 2G D Talkpool 7/25/2020 7:38 7/25/2020 10:42 3:03:31 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS250 Cascaded Back up with the main site. INC411932 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G A Digicel 7/24/2020 19:26 7/25/2020 13:03 17:36:37 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate Need to be justified Traffic routine was recreated. INC412234 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A Talkpool 7/25/2020 12:30 7/25/2020 13:10 0:39:29 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site was up without any intervention INC411790 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C O&M FUEL 7/24/2020 16:22 7/25/2020 12:37 20:15:05 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Rescue has been performed INC411946 HDO367 DARBONNE Ouest Ericsson 2G+3G A Talkpool 7/24/2020 22:44 7/25/2020 13:46 15:02:31 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified After refueling genset has been restarted INC411946 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 7/24/2020 22:44 7/25/2020 13:46 15:02:31 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO367 Cascaded Back up with the main site. INC411946 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 7/24/2020 22:44 7/25/2020 13:46 15:02:31 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO367 Cascaded Back up with the main site. INC410548 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/22/2020 6:41 7/25/2020 15:30 80:48:10 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified 7 gal. of fuel added in the portable genset INC412126 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/25/2020 10:00 7/25/2020 15:23 5:23:48 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HAIDS277 Cascaded Back up with the main site. INC412126 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/25/2020 10:00 7/25/2020 15:23 5:23:48 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified 7 gal. of fuel added in the portable genset INC412079 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 7/25/2020 6:21 7/25/2020 14:37 8:16:31 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Breaker RBS has been reset INC412206 HGA013 PT_TROU_NIPPES Nippes Ericsson 2G+3G B O&M FUEL 7/25/2020 9:50 7/25/2020 15:49 5:58:36 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted INC412206 HGA033 CANAL_BOUTE Nippes Ericsson 2G D O&M FUEL 7/25/2020 9:50 7/25/2020 15:49 5:58:36 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Affected by HGA013 Cascaded Back up with the main site. INC412248 HDO418 MAROSE Ouest Ericsson 2G D Talkpool 7/25/2020 13:46 7/25/2020 16:36 2:49:35 4:00:00 Compliant Power Generator failure (Indeterminate) No power in the cabinet OK RBS boosted with AC current INC412166 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 7/25/2020 14:00 7/25/2020 17:42 3:42:51 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Genset restarted after refueling Cells Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC411921 HDN242 MORNE_ACACIA Nord Ericsson 2G D Talkpool 7/24/2020 18:45 7/25/2020 10:13 15:28:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) RUS01B3 faulty Spare RUS01B3 has been replaced INC412098 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G C Talkpool 7/25/2020 8:34 7/25/2020 10:13 1:38:39 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Back on air without intervention INC411865 HDC225 MORNE_HERVE Artibonite Ericsson 2G D Talkpool 7/24/2020 14:58 7/25/2020 11:00 20:02:00 4:00:00 Not Compliant RBS RBS Fault (DUG Failure) Faulty DUG Spare DUG has been replaced INC411309 HDC274 ESTERE Artibonite Ericsson 3G C Talkpool 7/23/2020 15:06 7/25/2020 12:40 45:34:00 4:00:00 Not Compliant RBS RBS Fault (SFP failure) Faulty SFP. Spare SFP has been replaced INC408118 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 7/17/2020 6:06 7/25/2020 14:10 200:04:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Faulty RUS01B3 Spare RUS01B3 has been replaced Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. 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Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 25 18:24:13 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 26 Jul 2020 00:24:13 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM Message-ID: Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 6 13 6 16 41 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 21 6 0 0 23 ZTE 4 3 1 0 4 Huawei 14 14 13 0 14 Network 39 23 14 0 41 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 30 5 0 1 5 41 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 191:12:22 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site, Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 178:13:22 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 168:50:22 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 157:18:22 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 99:02:22 Power Generator failure (Indeterminate) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 95:00:22 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 8:34 83:38:22 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 15:08 77:04:22 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h10 PM. Feedback expected from them INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 75:06:22 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 73:54:22 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR to be provided by TP INC411013 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/22/2020 18:37 73:35:22 Power Generator Failure (Faulty solenoid) Faulty Solenoid. Spare part not yet available. Follow up is ongoing INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 69:58:22 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 54:22:22 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 49:10:22 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 41:38:22 Power Power Failure (Indeterminate) Six out of seven E-Power rectifiers are faulty. Need to be replaced, Follow up is ongoing by them. INC411871 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 15:05 29:07:22 Power Power Failure (Indeterminate) Site will be up with commercial power. INC412012 HGA014 AZILE Nippes Ericsson 2G+3G A Talkpool 7/24/2020 18:26 25:46:22 Power Generator Failure (Engine Knocking ) Swapping is ongoing INC412012 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 7/24/2020 18:26 25:46:22 Dependent Affected by the power issue at the main site Affected by HGA014 INC412012 HGA047 VALADE Nippes Ericsson 2G D Talkpool 7/24/2020 18:26 25:46:22 Dependent Affected by the power issue at the main site Affected by HGA014 INC412043 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 7/24/2020 22:34 21:38:22 Power Generator failure (Radiator failure) Gasket head cylinder and radiator faulty. Follow up is ongoing INC412078 HAIDS194 MARTIN Sud ZTE 2G D O&M FUEL 7/25/2020 6:17 13:55:22 Fuel Generator failure (Fuel issue) Fuel team is informed 7/25/2020 10:40 AM. ETR to be provided by them INC412160 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/25/2020 12:55 7:17:22 Power Power Failure (Indeterminate) Site will be up with commercial power. Next update to share when available INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 7:08:22 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC412242 HDO261 LA_FERME Port-au-Prince Huawei 2G+3G B Talkpool 7/25/2020 13:09 7:03:22 Power Power Failure (Indeterminate) Site reported down of fuel, waiting picture for confirmation. INC412153 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/25/2020 13:50 6:22:22 Power Power Failure (Indeterminate) Talkpool is not manage his Team to reach the site INC412153 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/25/2020 13:50 6:22:22 Dependent Affected by the power issue at the main site Affected by HDO200 INC412184 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A O&M FUEL 7/25/2020 14:58 5:14:22 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/25/2020 at 7:15 pm. ETR to be provided. INC412266 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 7/25/2020 15:10 5:02:22 Power Power Failure (Indeterminate) Team is on site INC412187 HDC217 LOS_PALIS Centre Ericsson 2G D Talkpool 7/25/2020 15:34 4:38:22 Power Power Failure (Indeterminate) Team is on site INC412191 HDC020 MORNE_FORT_COW Artibonite Huawei 2G+3G+LTE B Talkpool 7/25/2020 16:02 4:10:22 Power Power Failure (Indeterminate) ETA is expired, next update will be shared soon INC412174 HAIDC013 CHEMIN_NEUF Artibonite Huawei 2G+3G+LTE B Talkpool 7/25/2020 16:44 3:28:22 Power Power Failure (Indeterminate) Team is on site INC412197 HAIDN031 RUE CERAMIQUE Nord Huawei 2G+3G+LTE B Talkpool 7/25/2020 16:51 3:21:22 Power Power Failure (Indeterminate) Faulty rectifier must be replaced. Next update to share when available INC412309 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/25/2020 17:50 2:22:22 Power Power Failure (Indeterminate) Team has been informed . ETA 8:30PM INC412292 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/25/2020 18:11 2:01:22 Power Power Failure (Indeterminate) Team on site waiting for access INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 18:14 1:58:22 Power Power Failure (Indeterminate) Team is on site INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 18:14 1:58:22 Dependent Affected by the power issue at the main site Affected by HDC033. INC412402 HGA007 REYNOLDS Nippes Ericsson 2G D Talkpool 7/25/2020 19:00 1:12:22 Power Generator failure (Indeterminate) Team has been dispatched. ETA will be shared soon INC412403 HAIDS232 MANICHE Sud ZTE 2G+3G C Talkpool 7/25/2020 19:04 1:08:22 Power Generator failure (Indeterminate) Team has been dispatched. ETA will be shared soon INC412321 HDO559 RUE _LAMY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/25/2020 19:09 1:03:22 Power Power Failure (Indeterminate) Team is informed , ETA 9:00PM INC412321 HDO072 PUBLIN_INTERIEUR Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/25/2020 19:09 1:03:22 Dependent Affected by the power issue at the main site Attached to HDO559 INC412325 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 7/25/2020 19:45 0:27:22 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C 20-Jul-20 Security_Access Team cannot reach the site due road blocked. More update will be share once available. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Sat Jul 25 18:26:20 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Sun, 26 Jul 2020 00:26:20 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM In-Reply-To: References: Message-ID: What's the feedback from the hybrid team for HDS194 ? Best Regards, John Ormonde +50937007221 -------- Original message -------- From: Haiti Noc Date: 25/07/2020 20:24 (GMT-05:00) To: Haiti Noc , "'fibertt at tpmanagementsa.com'" , "'fon at tpmanagementsa.com'" , "'hpu.maintenance at tpmanagementsa.com'" , "'hpu_alarms at tpmanagementsa.com'" , "'msc at tpmanagementsa.com'" , "'powertt at tpmanagementsa.com'" , "'ran at tpmanagementsa.com'" , "'rantt at tpmanagementsa.com'" , "'tp.fo at tpmanagementsa.com'" , "'tp.imc.haiti at tpmanagementsa.com'" , "'tp.ran at tpmanagementsa.com'" , "'tp_tech at tpmanagementsa.com'" , Jithin J Singh , 'Astrid' , HAI_BO_Fuel at digicelgroup.com, astrid.argana at tpmanagementsa.com, Astrid Argana , journal.ht at talkpool.com, Muhammad Irshad , Bernard Yacoub , Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy , Eng Teck Ng , HAI_Tech_Noc , Geoffrey Collins , Frantz Jean Baptiste , Jean Yvelt Marseille , Hai_Tech_O&M Subject: NOC hourly report at 8:00 PM Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 6 13 6 16 41 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 21 6 0 0 23 ZTE 4 3 1 0 4 Huawei 14 14 13 0 14 Network 39 23 14 0 41 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 30 5 0 1 5 41 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 191:12:22 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site, Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 178:13:22 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 168:50:22 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 157:18:22 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 99:02:22 Power Generator failure (Indeterminate) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 95:00:22 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 8:34 83:38:22 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 15:08 77:04:22 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h10 PM. Feedback expected from them INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 75:06:22 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 73:54:22 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR to be provided by TP INC411013 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/22/2020 18:37 73:35:22 Power Generator Failure (Faulty solenoid) Faulty Solenoid. Spare part not yet available. Follow up is ongoing INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 69:58:22 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 54:22:22 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 49:10:22 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 41:38:22 Power Power Failure (Indeterminate) Six out of seven E-Power rectifiers are faulty. Need to be replaced, Follow up is ongoing by them. INC411871 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 15:05 29:07:22 Power Power Failure (Indeterminate) Site will be up with commercial power. INC412012 HGA014 AZILE Nippes Ericsson 2G+3G A Talkpool 7/24/2020 18:26 25:46:22 Power Generator Failure (Engine Knocking ) Swapping is ongoing INC412012 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 7/24/2020 18:26 25:46:22 Dependent Affected by the power issue at the main site Affected by HGA014 INC412012 HGA047 VALADE Nippes Ericsson 2G D Talkpool 7/24/2020 18:26 25:46:22 Dependent Affected by the power issue at the main site Affected by HGA014 INC412043 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 7/24/2020 22:34 21:38:22 Power Generator failure (Radiator failure) Gasket head cylinder and radiator faulty. Follow up is ongoing INC412078 HAIDS194 MARTIN Sud ZTE 2G D O&M FUEL 7/25/2020 6:17 13:55:22 Fuel Generator failure (Fuel issue) Fuel team is informed 7/25/2020 10:40 AM. ETR to be provided by them INC412160 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/25/2020 12:55 7:17:22 Power Power Failure (Indeterminate) Site will be up with commercial power. Next update to share when available INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 7:08:22 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC412242 HDO261 LA_FERME Port-au-Prince Huawei 2G+3G B Talkpool 7/25/2020 13:09 7:03:22 Power Power Failure (Indeterminate) Site reported down of fuel, waiting picture for confirmation. INC412153 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/25/2020 13:50 6:22:22 Power Power Failure (Indeterminate) Talkpool is not manage his Team to reach the site INC412153 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/25/2020 13:50 6:22:22 Dependent Affected by the power issue at the main site Affected by HDO200 INC412184 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A O&M FUEL 7/25/2020 14:58 5:14:22 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/25/2020 at 7:15 pm. ETR to be provided. INC412266 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 7/25/2020 15:10 5:02:22 Power Power Failure (Indeterminate) Team is on site INC412187 HDC217 LOS_PALIS Centre Ericsson 2G D Talkpool 7/25/2020 15:34 4:38:22 Power Power Failure (Indeterminate) Team is on site INC412191 HDC020 MORNE_FORT_COW Artibonite Huawei 2G+3G+LTE B Talkpool 7/25/2020 16:02 4:10:22 Power Power Failure (Indeterminate) ETA is expired, next update will be shared soon INC412174 HAIDC013 CHEMIN_NEUF Artibonite Huawei 2G+3G+LTE B Talkpool 7/25/2020 16:44 3:28:22 Power Power Failure (Indeterminate) Team is on site INC412197 HAIDN031 RUE CERAMIQUE Nord Huawei 2G+3G+LTE B Talkpool 7/25/2020 16:51 3:21:22 Power Power Failure (Indeterminate) Faulty rectifier must be replaced. Next update to share when available INC412309 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/25/2020 17:50 2:22:22 Power Power Failure (Indeterminate) Team has been informed . ETA 8:30PM INC412292 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/25/2020 18:11 2:01:22 Power Power Failure (Indeterminate) Team on site waiting for access INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 18:14 1:58:22 Power Power Failure (Indeterminate) Team is on site INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 18:14 1:58:22 Dependent Affected by the power issue at the main site Affected by HDC033. INC412402 HGA007 REYNOLDS Nippes Ericsson 2G D Talkpool 7/25/2020 19:00 1:12:22 Power Generator failure (Indeterminate) Team has been dispatched. ETA will be shared soon INC412403 HAIDS232 MANICHE Sud ZTE 2G+3G C Talkpool 7/25/2020 19:04 1:08:22 Power Generator failure (Indeterminate) Team has been dispatched. ETA will be shared soon INC412321 HDO559 RUE _LAMY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/25/2020 19:09 1:03:22 Power Power Failure (Indeterminate) Team is informed , ETA 9:00PM INC412321 HDO072 PUBLIN_INTERIEUR Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/25/2020 19:09 1:03:22 Dependent Affected by the power issue at the main site Attached to HDO559 INC412325 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 7/25/2020 19:45 0:27:22 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C 20-Jul-20 Security_Access Team cannot reach the site due road blocked. More update will be share once available. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 25 19:54:47 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 26 Jul 2020 01:54:47 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1028:28:14 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 902:31:14 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 204:52:14 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 132:27:14 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 123:34:14 RBS RBS Fault (RUS failure) Faulty RUS01B3.spare need to be replaced. ETR to be provided. INC410490 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/21/2020 23:34 94:20:14 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411744 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/22/2020 8:20 85:34:14 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411042 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 7/22/2020 16:46 77:08:14 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411060 HDS020 MONCHILE_2 Sud-Est Ericsson 2G A Talkpool 7/23/2020 0:37 69:17:14 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411413 HDS241 MARC_LASSERE Sud Ericsson 2G B Digicel 7/23/2020 14:06 55:48:14 RBS RBS Fault (Indeterminate) TX team requested support from Digicel TX team. Waiting for update INC411835 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 32:34:14 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411837 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 32:31:14 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411744 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:25 32:29:14 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411744 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/24/2020 22:20 23:34:14 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412218 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/25/2020 10:00 11:54:14 Power Generator failure (Main Board failure) PC board faulty needed to be replace, Spare not yet available INC412215 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/25/2020 10:05 11:49:14 Power Power Failure (Indeterminate) Faulty freeze plug and water must be replaced. ETR to be provided INC412422 HDO378 CHATULEY Ouest Ericsson 2G A Talkpool 7/25/2020 20:58 0:56:14 RBS RBS Fault (Indeterminate) 1800 MHz down. Team is informed. ETA not yet available Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 25 20:27:24 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 26 Jul 2020 02:27:24 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 13 15 6 16 50 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 23 14 0 0 31 ZTE 3 2 1 0 3 Huawei 16 16 15 0 16 Network 42 32 16 0 50 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 28 7 0 1 14 50 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 193:26:04 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site, Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 180:27:04 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 171:04:04 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 159:32:04 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 101:16:04 Power Generator failure (Indeterminate) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 97:14:04 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 8:34 85:52:04 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 15:08 79:18:04 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h10 PM. Feedback expected from them INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 77:20:04 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 76:08:04 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR to be provided by TP INC411013 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/22/2020 18:37 75:49:04 Power Generator Failure (Faulty solenoid) Faulty Solenoid. Spare part not yet available. Follow up is ongoing INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 72:12:04 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 56:36:04 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 51:24:04 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 43:52:04 Power Power Failure (Indeterminate) Six out of seven E-Power rectifiers are faulty. Need to be replaced, Follow up is ongoing by them. INC411871 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 15:05 31:21:04 Power Power Failure (Indeterminate) Site will be up with commercial power. INC412043 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 7/24/2020 22:34 23:52:04 Power Generator failure (Radiator failure) Gasket head cylinder and radiator faulty. Follow up is ongoing INC412078 HAIDS194 MARTIN Sud ZTE 2G D O&M FUEL 7/25/2020 6:17 16:09:04 Fuel Generator failure (Fuel issue) Fuel team is informed 7/25/2020 10:40 AM. ETR to be provided by them INC412160 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/25/2020 12:55 9:31:04 Power Power Failure (Indeterminate) Site will be up with commercial power. Next update to share when available INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 9:22:04 Power Generator failure (Indeterminate) Oil mixed with water, head cylinder and gasket suspected faulty. Follow up is ongoing INC412242 HDO261 LA_FERME Port-au-Prince Huawei 2G+3G B O&M_Fuel 7/25/2020 13:09 9:17:04 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/25/2020 at 9h58 PM. Feedback expected from them INC412153 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/25/2020 13:50 8:36:04 Power Power Failure (Indeterminate) Team left the site due to gunshot in the area , They will back on site 7/26/2020. ETE to be provide INC412153 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/25/2020 13:50 8:36:04 Dependent Affected by the power issue at the main site Affected by HDO200 INC412184 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A O&M FUEL 7/25/2020 14:58 7:28:04 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/25/2020 at 7:15 pm. ETR to be provided. INC412266 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 7/25/2020 15:10 7:16:04 Power Power Failure (Indeterminate) Team cannot provide update. INC412187 HDC217 LOS_PALIS Centre Ericsson 2G D Talkpool 7/25/2020 15:34 6:52:04 Power Power Failure (Indeterminate) Team cannot provide update. INC412197 HAIDN031 RUE CERAMIQUE Nord Huawei 2G+3G+LTE B Talkpool 7/25/2020 16:51 5:35:04 Power Power Failure (Indeterminate) Faulty rectifier must be replaced. Next update to share when available INC412309 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/25/2020 17:50 4:36:04 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/25/2020 at 9h25 PM. Feedback expected from them INC412292 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/25/2020 18:11 4:15:04 Power Power Failure (Indeterminate) Talkpool is not manage his Team to reach the site INC412321 HDO559 RUE _LAMY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/25/2020 19:09 3:17:04 Power Power Failure (Indeterminate) ETA expired , new ETA to be provide INC412321 HDO072 PUBLIN_INTERIEUR Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/25/2020 19:09 3:17:04 Dependent Affected by the power issue at the main site Attached to HDO559 INC412330 HDS313 DARDE_ LA_ MONTAGNE Sud-Est Ericsson 2G C Talkpool 7/25/2020 19:54 2:32:04 Power Generator failure (Indeterminate) After power team intervention, TX team is requested. ETA not yet available INC412331 HAIDC028 KISS IN HOTEL Artibonite Huawei 2G+3G+LTE C Talkpool 7/25/2020 20:03 2:23:04 Power Power Failure (Indeterminate) Team has been informed, ETA 11:15PM. INC412411 HDN103 LA_POINTE Nord-Ouest Ericsson 2G+3G A Talkpool 7/25/2020 20:06 2:20:04 Power Power Failure (Indeterminate) Team has been informed, ETA 10:50PM. INC412411 HDN113 NAN_GRIGRI Nord-Ouest Ericsson 2G+3G A Talkpool 7/25/2020 20:06 2:20:04 Dependent Affected by the power issue at the main site Affected by HDN103 INC412411 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 7/25/2020 20:06 2:20:04 Dependent Affected by the power issue at the main site Affected by HDN103 INC412411 HDN108 DESGRANGES Nord-Ouest Ericsson 2G A Talkpool 7/25/2020 20:06 2:20:04 Dependent Affected by the power issue at the main site Affected by HDN103 INC412411 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/25/2020 20:06 2:20:04 Dependent Affected by the power issue at the main site Affected by HDN103 INC412411 HDN102 BREEZE_MARINA Nord-Ouest Ericsson 2G D Talkpool 7/25/2020 20:06 2:20:04 Dependent Affected by the power issue at the main site Affected by HDN103 INC412411 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 3G B Talkpool 7/25/2020 20:06 2:20:04 Dependent Affected by the power issue at the main site Affected by HDN103 INC412411 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 3G A Talkpool 7/25/2020 20:06 2:20:04 Dependent Affected by the power issue at the main site Affected by HDN103 INC412411 HDN101 BOIS_DU_LAC Nord-Ouest Ericsson 3G B Talkpool 7/25/2020 20:06 2:20:04 Dependent Affected by the power issue at the main site Affected by HDN103 INC412411 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 3G A Talkpool 7/25/2020 20:06 2:20:04 Dependent Affected by the power issue at the main site Affected by HDN103 INC412411 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B Talkpool 7/25/2020 20:06 2:20:04 Dependent Affected by the power issue at the main site Affected by HDN103 INC412411 HDN110 HOTEL_KAF Nord-Ouest Ericsson 3G A Talkpool 7/25/2020 20:06 2:20:04 Dependent Affected by the power issue at the main site Affected by HDN103 INC411582 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/25/2020 20:10 2:16:04 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Sector's will be back on air when the batteries get charged with solar energy INC412414 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/25/2020 20:20 2:06:04 Power Power Failure (Indeterminate) Talkpool is not manage his Team to reach the site INC412414 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/25/2020 20:20 2:06:04 Dependent Affected by the power issue at the main site Attached to HDO511 INC412422 HDO378 CHATULEY Ouest Ericsson 2G+3G A Talkpool 7/25/2020 20:58 1:28:04 Power Generator failure (Indeterminate) Team is informed. ETA 10:40 PM INC412350 HDO225 ASILE_BEUDET Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/25/2020 21:33 0:53:04 Power Power Failure (Indeterminate) Team is informed , ETA not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C 20-Jul-20 Security_Access Team cannot reach the site due road blocked. More update will be share once available. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 25 20:30:39 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 26 Jul 2020 02:30:39 +0000 Subject: [Rantt] Regarding ZTE Intermittent in Jeremie In-Reply-To: References: Message-ID: Jithin, As discussed, please send a team to check this link below. NOC Team From: Muhammad Adrees Sent: Saturday, July 25, 2020 10:14 PM To: Haiti Noc ; Muhammad Irshad ; Sasoun Deronis ; Jean Arleff Israel Chery ; Guerdy Israel ; Hai_Tech_Transmission Cc: Eng Teck Ng ; Francois Boyer ; Jean Arleff Israel Chery ; Jean-Marc Castera ; Derrick Rowe ; Luigi Roy ; Ruthza Laleau Fils ; Ziad El Maalouf ; Luckerson Jean ; Carl-Edouard Bastien ; Jean Efraim Dossous ; Chandler Delouis Subject: RE: Regarding ZTE Intermittent in Jeremie Hi NOC, Please dispatch team for MW link SDH026-HGA050 as main back bone link RSL is not stable. thanks [cid:image001.png at 01D662D3.34C75AF0] [cid:image002.png at 01D662D3.34C75AF0] Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Saturday, July 25, 2020 10:07 PM To: Muhammad Irshad >; Haiti Noc >; Sasoun Deronis >; Jean Arleff Israel Chery >; Guerdy Israel >; Muhammad Adrees >; Hai_Tech_Transmission > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Ziad El Maalouf >; Luckerson Jean >; Carl-Edouard Bastien >; Jean Efraim Dossous >; Chandler Delouis > Subject: RE: Regarding ZTE Intermittent in Jeremie Adrees, Can you please check also from your side. NOC Team From: Muhammad Irshad > Sent: Saturday, July 25, 2020 9:55 PM To: Haiti Noc >; Sasoun Deronis >; Jean Arleff Israel Chery >; Guerdy Israel > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Ziad El Maalouf >; Luckerson Jean >; Carl-Edouard Bastien >; Jean Efraim Dossous >; Chandler Delouis > Subject: RE: Regarding ZTE Intermittent in Jeremie Hi NOC Team, Can you please check I found some fluctuation in jeremie.sites are connected with HAIGA050. [cid:image004.jpg at 01D662D3.34C75AF0] Severity NE Alarm Code Raised Time Cleared Time Duration(hh:mm:ss) Critical HAIGA050 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA050 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA151 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA151 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA061 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA061 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA052 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA052 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA060 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA060 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA119 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA119 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA058 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA058 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA106 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:03 Critical HAIGA106 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:03 Critical HAIGA131 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA131 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA129 The SCTP association is broken(198092230) 2020-07-25 21:42:01(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:06 Critical HAIGA129 The SCTP association is broken(198092230) 2020-07-25 21:42:01(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:06 Critical HAIGA051 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA051 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA055 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA153 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA153 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA062 The SCTP association is broken(198092230) 2020-07-25 21:42:04(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:03 Critical HAIGA062 The SCTP association is broken(198092230) 2020-07-25 21:42:04(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:03 Critical HAIGA053 The SCTP association is broken(198092230) 2020-07-25 21:42:04(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:03 Critical HAIGA053 The SCTP association is broken(198092230) 2020-07-25 21:42:04(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:03 Critical HAIGA057 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA057 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA059 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:06 Critical HAIGA059 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:06 Critical HAIGA063 The SCTP association is broken(198092230) 2020-07-25 21:42:04(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA063 The SCTP association is broken(198092230) 2020-07-25 21:42:04(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA054 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA054 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA128 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA128 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA067 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA067 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA145 The SCTP association is broken(198092230) 2020-07-25 21:42:05(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:03 Critical HAIGA145 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:05 BR// Muhammad Irshad ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 7913 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 47733 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 64635 bytes Desc: image003.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.jpg Type: image/jpeg Size: 100547 bytes Desc: image004.jpg URL: From Muhammad.Adrees at digicelgroup.com Sat Jul 25 21:09:43 2020 From: Muhammad.Adrees at digicelgroup.com (Muhammad Adrees) Date: Sun, 26 Jul 2020 03:09:43 +0000 Subject: [Rantt] Regarding ZTE Intermittent in Jeremie In-Reply-To: References: Message-ID: Hi NOC, Please note that due to Heavy rain and thunder storm currently 3_ Back bone links are affected in South. Thanks Aside Jithin, Please assign team for prioritized links RSL alignment rectification accordingly. 1st priority link HAIGA050-HAITX026 for RSL rectification. MW links Design RSL CURRENT RSL Difference HAIGA050-HAITX026 -31.7 -70 38.3 2nd priority link HAIGA056-HAIGA129 for RSL rectification. MW links Design RSL CURRENT RSL Difference HAIGA056-HAIGA129 -37.8 -69.5 31.7 3RD priority link HAIGA157-HAIGA068 for RSL rectification. MW links Design RSL CURRENT RSL Difference HAIGA157-HAIGA068 -39.8 -62.5 23.3 [cid:image005.png at 01D662D4.1C5AA660] Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Saturday, July 25, 2020 10:31 PM To: Jithin J Singh (jithin.j.singh at talkpool.com) ; Gerry Bolante (Gerry.Bolante at talkpool.com) ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' Cc: Eng Teck Ng ; Francois Boyer ; Jean Arleff Israel Chery ; Jean-Marc Castera ; Derrick Rowe ; Luigi Roy ; Ruthza Laleau Fils ; Ziad El Maalouf ; Luckerson Jean ; Carl-Edouard Bastien ; Jean Efraim Dossous ; Chandler Delouis ; Muhammad Adrees ; Haiti Noc ; Muhammad Irshad ; Sasoun Deronis ; Jean Arleff Israel Chery ; Guerdy Israel ; Hai_Tech_Transmission Subject: RE: Regarding ZTE Intermittent in Jeremie Jithin, As discussed, please send a team to check this link below. NOC Team From: Muhammad Adrees > Sent: Saturday, July 25, 2020 10:14 PM To: Haiti Noc >; Muhammad Irshad >; Sasoun Deronis >; Jean Arleff Israel Chery >; Guerdy Israel >; Hai_Tech_Transmission > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Ziad El Maalouf >; Luckerson Jean >; Carl-Edouard Bastien >; Jean Efraim Dossous >; Chandler Delouis > Subject: RE: Regarding ZTE Intermittent in Jeremie Hi NOC, Please dispatch team for MW link SDH026-HGA050 as main back bone link RSL is not stable. thanks [cid:image007.png at 01D662D4.1C5AA660] [cid:image008.png at 01D662D4.1C5AA660] Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Saturday, July 25, 2020 10:07 PM To: Muhammad Irshad >; Haiti Noc >; Sasoun Deronis >; Jean Arleff Israel Chery >; Guerdy Israel >; Muhammad Adrees >; Hai_Tech_Transmission > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Ziad El Maalouf >; Luckerson Jean >; Carl-Edouard Bastien >; Jean Efraim Dossous >; Chandler Delouis > Subject: RE: Regarding ZTE Intermittent in Jeremie Adrees, Can you please check also from your side. NOC Team From: Muhammad Irshad > Sent: Saturday, July 25, 2020 9:55 PM To: Haiti Noc >; Sasoun Deronis >; Jean Arleff Israel Chery >; Guerdy Israel > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Ziad El Maalouf >; Luckerson Jean >; Carl-Edouard Bastien >; Jean Efraim Dossous >; Chandler Delouis > Subject: RE: Regarding ZTE Intermittent in Jeremie Hi NOC Team, Can you please check I found some fluctuation in jeremie.sites are connected with HAIGA050. [cid:image009.jpg at 01D662D4.1C5AA660] Severity NE Alarm Code Raised Time Cleared Time Duration(hh:mm:ss) Critical HAIGA050 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA050 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA151 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA151 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA061 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA061 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA052 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA052 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA060 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA060 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA119 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA119 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA058 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA058 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA106 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:03 Critical HAIGA106 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:03 Critical HAIGA131 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA131 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA129 The SCTP association is broken(198092230) 2020-07-25 21:42:01(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:06 Critical HAIGA129 The SCTP association is broken(198092230) 2020-07-25 21:42:01(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:06 Critical HAIGA051 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA051 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA055 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA153 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA153 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA062 The SCTP association is broken(198092230) 2020-07-25 21:42:04(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:03 Critical HAIGA062 The SCTP association is broken(198092230) 2020-07-25 21:42:04(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:03 Critical HAIGA053 The SCTP association is broken(198092230) 2020-07-25 21:42:04(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:03 Critical HAIGA053 The SCTP association is broken(198092230) 2020-07-25 21:42:04(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:03 Critical HAIGA057 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA057 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA059 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:06 Critical HAIGA059 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:06 Critical HAIGA063 The SCTP association is broken(198092230) 2020-07-25 21:42:04(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA063 The SCTP association is broken(198092230) 2020-07-25 21:42:04(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA054 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA054 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA128 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA128 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA067 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA067 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA145 The SCTP association is broken(198092230) 2020-07-25 21:42:05(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:03 Critical HAIGA145 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:05 BR// Muhammad Irshad ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image005.png Type: image/png Size: 56328 bytes Desc: image005.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image006.jpg Type: image/jpeg Size: 64635 bytes Desc: image006.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Name: image009.jpg Type: image/jpeg Size: 100547 bytes Desc: image009.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 25 22:24:22 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 26 Jul 2020 04:24:22 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 8 8 6 19 41 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 25 5 0 0 27 ZTE 4 3 2 0 4 Huawei 10 10 9 0 10 Network 39 18 11 0 41 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 7 0 1 4 41 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 195:22:34 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site, Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 182:23:34 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 173:00:34 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 161:28:34 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 103:12:34 Power Generator failure (Indeterminate) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 99:10:34 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 8:34 87:48:34 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 15:08 81:14:34 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h10 PM. Feedback expected from them INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 79:16:34 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 78:04:34 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR to be provided by TP INC411013 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/22/2020 18:37 77:45:34 Power Generator Failure (Faulty solenoid) Faulty Solenoid. Spare part not yet available. Follow up is ongoing INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 74:08:34 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 58:32:34 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 53:20:34 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 45:48:34 Power Power Failure (Indeterminate) Six out of seven E-Power rectifiers are faulty. Need to be replaced, Follow up is ongoing by them. INC411871 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 15:05 33:17:34 Power Power Failure (Indeterminate) Site will be up with commercial power. INC412043 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 7/24/2020 22:34 25:48:34 Power Generator failure (Radiator failure) Gasket head cylinder and radiator faulty. Follow up is ongoing INC412078 HAIDS194 MARTIN Sud ZTE 2G D O&M FUEL 7/25/2020 6:17 18:05:34 Fuel Generator failure (Fuel issue) Fuel team is informed 7/25/2020 10:40 AM. ETR to be provided by them INC412160 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/25/2020 12:55 11:27:34 Power Power Failure (Indeterminate) Site will be up with commercial power. Next update to share when available INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 11:18:34 Power Generator failure (Indeterminate) Oil mixed with water, head cylinder and gasket suspected faulty. Follow up is ongoing INC412242 HDO261 LA_FERME Port-au-Prince Huawei 2G+3G B O&M_Fuel 7/25/2020 13:09 11:13:34 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/25/2020 at 9h58 PM. Feedback expected from them INC412153 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/25/2020 13:50 10:32:34 Power Power Failure (Indeterminate) Team left the site due to gunshot in the area , They will back on site 7/26/2020. ETE to be provide INC412153 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/25/2020 13:50 10:32:34 Dependent Affected by the power issue at the main site Affected by HDO200 INC412184 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A O&M FUEL 7/25/2020 14:58 9:24:34 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/25/2020 at 7:15 pm. ETR to be provided. INC412187 HDC217 LOS_PALIS Centre Ericsson 2G D Talkpool 7/25/2020 15:34 8:48:34 Power Power Failure (Indeterminate) Team cannot provide update. INC412197 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 16:51 7:31:34 Power Power Failure (Indeterminate) Faulty rectifier must be replaced. Next update to share when available INC412309 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/25/2020 17:50 6:32:34 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/25/2020 at 9h25 PM. Feedback expected from them INC412330 HDS313 DARDE_ LA_ MONTAGNE Sud-Est Ericsson 2G C Talkpool 7/25/2020 19:54 4:28:34 Power Generator failure (Indeterminate) After power team intervention, tx team is requested. ETA not yet available INC411582 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/25/2020 20:10 4:12:34 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Sector's will be back on air when the batteries get charged with solar energy INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 2:02:34 Power Power Failure (Indeterminate) Suspected water leak in the engine, awaiting for pictures to confirm. More update will be share once available. INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 2:02:34 Dependent Affected by the power issue at the main site Affected by HDC033 INC412360 HDC356 POULIE Centre Ericsson 2G D Talkpool 7/25/2020 22:20 2:02:34 Power Power Failure (Indeterminate) Talkpool team claims unsafe area, team will rech site 7/26/2020 at 7:00AM. INC412449 COW033 CFU CLUB_COW Nord Ericsson 2G D Talkpool 7/25/2020 23:12 1:10:34 Power Power Failure (Indeterminate) Team has been informed, ETA 2:35AM. INC412448 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/25/2020 23:15 1:07:34 Power Power Failure (Indeterminate) Team is informed , ETA not yet available INC412370 HDN120 MORNE_DORIMA Nord-Ouest Ericsson 2G D Talkpool 7/25/2020 23:22 1:00:34 Power Power Failure (Indeterminate) Team has been informed, ETA 1:35PM. INC412215 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/25/2020 23:26 0:56:34 Power Power Failure (Indeterminate) Faulty freeze plug and water pump must be replaced. ETR to be provided INC412215 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 7/25/2020 23:26 0:56:34 Dependent Affected by the power issue at the main site Affected by HDO321 INC412215 HDO354 DUFORT Ouest Ericsson 2G A Talkpool 7/25/2020 23:26 0:56:34 Dependent Affected by the power issue at the main site Affected by HDO321 INC412453 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 7/25/2020 23:30 0:52:34 Power Power Failure (Indeterminate) Team has been informed, ETA 1:30AM. INC412372 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/25/2020 23:34 0:48:34 Power Generator failure (Indeterminate) Portable genset out of fuel. ETA not yet available INC412419 HAIDO539 ROUTE NATIONALE#1 DAMIEN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/25/2020 23:41 0:41:34 Power Power Failure (Indeterminate) Team refuse to go on site at night ,They will reach the site 7/26/2020 , arround 7:00AM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C 20-Jul-20 Security_Access Team cannot reach the site due road blocked. More update will be share once available. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 25 22:44:20 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 26 Jul 2020 04:44:20 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1031:16:34 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 905:19:34 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 207:40:34 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 135:15:34 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 126:22:34 RBS RBS Fault (RUS failure) Faulty RUS01B3.spare need to be replaced. ETR to be provided. INC410490 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/21/2020 23:34 97:08:34 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411744 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/22/2020 8:20 88:22:34 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411042 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 7/22/2020 16:46 79:56:34 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411060 HDS020 MONCHILE_2 Sud-Est Ericsson 2G A Talkpool 7/23/2020 0:37 72:05:34 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411413 HDS241 MARC_LASSERE Sud Ericsson 2G B Digicel 7/23/2020 14:06 58:36:34 RBS RBS Fault (Indeterminate) TX team requested support from Digicel TX team. Waiting for update INC411835 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 35:22:34 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411837 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 35:19:34 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411744 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:25 35:17:34 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411744 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/24/2020 22:20 26:22:34 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412218 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/25/2020 10:00 14:42:34 Power Generator failure (Main Board failure) PC board faulty needed to be replace, Spare not yet available INC412428 HGA008 PAILLANT Nippes Ericsson 2G D Talkpool 7/25/2020 21:18 3:24:34 RBS RBS Fault (Indeterminate) Sector T down. Team is informed. ETA not yet available Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jul 25 23:27:08 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 26 Jul 2020 05:27:08 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM Sites off air by Class Class A B C D Total Total 7 8 7 20 42 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 26 5 0 0 28 ZTE 5 4 3 0 5 Huawei 9 9 8 0 9 Network 40 18 11 0 42 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 30 7 0 1 4 42 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 196:25:26 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site, Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 44030.41597 183:26:26 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 174:03:26 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 162:31:26 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 104:15:26 Power Generator failure (Indeterminate) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 100:13:26 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Talkpool 44034.35694 88:51:26 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 44034.63056 82:17:26 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h10 PM. Feedback expected from them INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 80:19:26 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 79:07:26 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR to be provided by TP INC411013 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 44034.77569 78:48:26 Power Generator Failure (Faulty solenoid) Faulty Solenoid. Spare part not yet available. Follow up is ongoing INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 44034.92639 75:11:26 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 59:35:26 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 54:23:26 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 46:51:26 Power Power Failure (Indeterminate) Six out of seven E-Power rectifiers are faulty. Need to be replaced, Follow up is ongoing by them. INC411871 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 15:05 34:20:26 Power Power Failure (Indeterminate) Site will be up with commercial power. INC412043 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 7/24/2020 22:34 26:51:26 Power Generator failure (Radiator failure) Gasket head cylinder and radiator faulty. Follow up is ongoing INC412078 HAIDS194 MARTIN Sud ZTE 2G D O&M FUEL 7/25/2020 6:17 19:08:26 Fuel Generator failure (Fuel issue) Fuel team is informed 7/25/2020 10:40 AM. ETR to be provided by them INC412160 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/25/2020 12:55 12:30:26 Power Power Failure (Indeterminate) Site will be up with commercial power. Next update to share when available INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 12:21:26 Power Generator failure (Indeterminate) Oil mixed with water, head cylinder and gasket suspected faulty. Follow up is ongoing INC412242 HDO261 LA_FERME Port-au-Prince Huawei 2G+3G B O&M_Fuel 44037.54792 12:16:26 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/25/2020 at 9h58 PM. Feedback expected from them INC412153 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 44037.57639 11:35:26 Power Power Failure (Indeterminate) Team left the site due to gunshot in the area , They will back on site 7/26/2020. ETE to be provide INC412153 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 44037.57639 11:35:26 Dependent Affected by the power issue at the main site Affected by HDO200 INC412184 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A O&M FUEL 7/25/2020 14:58 10:27:26 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/25/2020 at 7:15 pm. ETR to be provided. INC412187 HDC217 LOS_PALIS Centre Ericsson 2G D Talkpool 7/25/2020 15:34 9:51:26 Power Power Failure (Indeterminate) Team cannot provide update. INC412197 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 16:51 8:34:26 Power Power Failure (Indeterminate) Faulty rectifier must be replaced. Next update to share when available INC412309 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 44037.74306 7:35:26 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/25/2020 at 9h25 PM. Feedback expected from them INC412330 HDS313 DARDE_ LA_ MONTAGNE Sud-Est Ericsson 2G C Talkpool 7/25/2020 19:54 5:31:26 Power Generator failure (Indeterminate) After power team intervention, tx team is requested. ETA not yet available INC411582 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/25/2020 20:10 5:15:26 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Sector's will be back on air when the batteries get charged with solar energy INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 3:05:26 Power Power Failure (Indeterminate) Suspected water leak in the engine, awaiting for pictures to confirm. More update will be share once available. INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 3:05:26 Dependent Affected by the power issue at the main site Affected by HDC033 INC412360 HDC356 POULIE Centre Ericsson 2G D Talkpool 7/25/2020 22:20 3:05:26 Power Power Failure (Indeterminate) Talkpool team claims unsafe area, team will rech site 7/26/2020 at 7:00AM. INC412449 COW033 CFU CLUB_COW Nord Ericsson 2G D Talkpool 7/25/2020 23:12 2:13:26 Power Power Failure (Indeterminate) Team has been informed, ETA 2:35AM. INC412370 HDN120 MORNE_DORIMA Nord-Ouest Ericsson 2G D Talkpool 7/25/2020 23:22 2:03:26 Power Power Failure (Indeterminate) Team has been informed, ETA 1:35AM. INC412215 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/25/2020 23:26 1:59:26 Power Power Failure (Indeterminate) Faulty freeze plug and water pump must be replaced. ETR to be provided INC412215 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 7/25/2020 23:26 1:59:26 Dependent Affected by the power issue at the main site Affected by HDO321 INC412215 HDO454 ROCHE BLANCHE Ouest Ericsson 2G D Talkpool 7/25/2020 23:26 1:59:26 Dependent Affected by the power issue at the main site Affected by HDO321 INC412453 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 7/25/2020 23:30 1:55:26 Power Power Failure (Indeterminate) Team has been informed, ETA 1:30AM. INC412372 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/25/2020 23:34 1:51:26 Power Generator failure (Indeterminate) Portable genset out of fuel. ETA not yet available INC412419 HAIDO539 ROUTE NATIONALE#1 DAMIEN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 44037.98681 1:44:26 Power Power Failure (Indeterminate) Team refuse to go on site at night ,They will reach the site 7/26/2020 , around 7:00AM INC412342 HAIDO630 FONTAMARA27_RUE_CHARITE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 44038.02639 0:47:26 Power Power Failure (Indeterminate) Team cannot reach the site at night due to unsafe area, They will reach the site 7/26/2020 , around 7:00AM INC412375 HGA016 MORNE_OKO Nippes Ericsson 2G C Talkpool 7/26/2020 0:39 0:46:26 Power Generator failure (Indeterminate) Team is informed. ETA not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C 20-Jul-20 Security_Access Team cannot reach the site due road blocked. More update will be share once available. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 26 01:28:04 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 26 Jul 2020 07:28:04 +0000 Subject: [Rantt] NOC hourly report at 3:00 AM Message-ID: Hello All, Received the NOC hourly report done at 3:00 AM Sites off air by Class Class A B C D Total Total 10 10 8 26 54 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 33 5 0 0 35 ZTE 9 7 4 0 9 Huawei 10 10 9 0 10 Network 52 22 13 0 54 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 35 7 0 1 11 54 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 198:25:02 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site, Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 185:26:02 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 176:03:02 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 164:31:02 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 106:15:02 Power Generator failure (Indeterminate) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 102:13:02 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 8:34 90:51:02 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 15:08 84:17:02 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h10 PM. Feedback expected from them INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 82:19:02 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 81:07:02 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR to be provided by TP INC411013 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/22/2020 18:37 80:48:02 Power Generator Failure (Faulty solenoid) Faulty Solenoid. Spare part not yet available. Follow up is ongoing INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 77:11:02 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 61:35:02 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 56:23:02 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 48:51:02 Power Power Failure (Indeterminate) Six out of seven E-Power rectifiers are faulty. Need to be replaced, Follow up is ongoing by them. INC411871 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 15:05 36:20:02 Power Power Failure (Indeterminate) Site will be up with commercial power. INC412043 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 7/24/2020 22:34 28:51:02 Power Generator failure (Radiator failure) Gasket head cylinder and radiator faulty. Follow up is ongoing INC412078 HAIDS194 MARTIN Sud ZTE 2G D O&M FUEL 7/25/2020 6:17 21:08:02 Fuel Generator failure (Fuel issue) Fuel team is informed 7/25/2020 10:40 AM. ETR to be provided by them INC412160 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/25/2020 12:55 14:30:02 Power Power Failure (Indeterminate) Site will be up with commercial power. Next update to share when available INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 14:21:02 Power Generator failure (Indeterminate) Oil mixed with water, head cylinder and gasket suspected faulty. Follow up is ongoing INC412242 HDO261 LA_FERME Port-au-Prince Huawei 2G+3G B O&M_Fuel 7/25/2020 13:09 14:16:02 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/25/2020 at 9h58 PM. Feedback expected from them INC412153 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/25/2020 13:50 13:35:02 Power Power Failure (Indeterminate) Team left the site due to gunshot in the area , They will back on site 7/26/2020. ETE to be provide INC412153 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/25/2020 13:50 13:35:02 Dependent Affected by the power issue at the main site Affected by HDO200 INC412184 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A O&M FUEL 7/25/2020 14:58 12:27:02 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/25/2020 at 7:15 pm. ETR to be provided. INC412187 HDC217 LOS_PALIS Centre Ericsson 2G D Talkpool 7/25/2020 15:34 11:51:02 Power Power Failure (Indeterminate) Team cannot provide update. INC412197 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 16:51 10:34:02 Power Power Failure (Indeterminate) Faulty rectifier must be replaced. Next update to share when available INC412309 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/25/2020 17:50 9:35:02 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/25/2020 at 9h25 PM. Feedback expected from them INC412330 HDS313 DARDE_ LA_ MONTAGNE Sud-Est Ericsson 2G C Talkpool 7/25/2020 19:54 7:31:02 Power Generator failure (Indeterminate) After power team intervention, tx team is requested. ETA not yet available INC411582 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/25/2020 20:10 7:15:02 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Sector's will be back on air when the batteries get charged with solar energy INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 5:05:02 Power Power Failure (Indeterminate) Suspected water leak in the engine, awaiting for pictures to confirm. More update will be share once available. INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 5:05:02 Dependent Affected by the power issue at the main site Affected by HDC033 INC412360 HDC356 POULIE Centre Ericsson 2G D Talkpool 7/25/2020 22:20 5:05:02 Power Power Failure (Indeterminate) Talkpool team claims unsafe area, team will reach site 7/26/2020 at 7:00AM. INC412410 HDN211 MILOT Nord Ericsson 2G B Talkpool 7/25/2020 22:38 4:47:02 Dependent Affected by the Transmission issue at the main site Site will be back on air once the issue solve at HDN200. Team is still working on HDN200. INC412410 HDN212 LA_TANNERIE Nord Ericsson 2G D Talkpool 7/25/2020 22:38 4:47:02 Dependent Affected by the Transmission issue at the main site Site will be back on air once the issue solve at HDN200. Team is still working on HDN200. INC412410 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G B Talkpool 7/25/2020 22:38 4:47:02 Dependent Affected by the Transmission issue at the main site Site will be back on air once the issue solve at HDN200. Team is still working on HDN200. INC412410 HDN317 LAMNY Nord Ericsson 2G D Talkpool 7/25/2020 22:38 4:47:02 Dependent Affected by the Transmission issue at the main site Site will be back on air once the issue solve at HDN200. Team is still working on HDN200. INC412370 HDN120 MORNE_DORIMA Nord-Ouest Ericsson 2G D Talkpool 7/25/2020 23:22 4:03:02 Power Power Failure (Indeterminate) Water pump and radiator are faulty, team will go back to the site to fix the issue, ETA 6:30AM. INC412215 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/25/2020 23:26 3:59:02 Power Power Failure (Indeterminate) Faulty freeze plug and water pump must be replaced. ETR to be provided INC412215 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 7/25/2020 23:26 3:59:02 Dependent Affected by the power issue at the main site Affected by HDO321 INC412215 HDO454 ROCHE BLANCHE Ouest Ericsson 2G D Talkpool 7/25/2020 23:26 3:59:02 Dependent Affected by the power issue at the main site Affected by HDO321 INC412453 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 7/25/2020 23:30 3:55:02 Power Power Failure (Indeterminate) Access issue, site inspector is unreachable. More update will be share once available. INC412372 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/25/2020 23:34 3:51:02 Power Generator failure (Indeterminate) Portable genset out of fuel. ETA not yet available INC412419 HAIDO539 ROUTE NATIONALE#1 DAMIEN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/25/2020 23:41 3:44:02 Power Power Failure (Indeterminate) Team refuse to go on site at night ,They will reach the site 7/26/2020 , arround 7:00AM INC412457 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G A Talkpool 7/26/2020 0:05 3:20:02 Power Power Failure (Indeterminate) Site located in private property , Team will reach the site arround 7:30AM INC412342 HAIDO630 FONTAMARA27_RUE_CHARITE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/26/2020 0:38 2:47:02 Power Power Failure (Indeterminate) Team cannot reach the site at night due to unsafe area, They will reach the site 7/26/2020 , around 7:00AM INC412375 HGA016 MORNE_OKO Nippes Ericsson 2G C Talkpool 7/26/2020 0:39 2:46:02 Power Generator failure (Indeterminate) Talkpool does not manage team to go to the site INC412384 HAIDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/26/2020 2:04 1:21:02 Power Power Failure (Indeterminate) Site located in private property , Team will reach the site around 8:30AM INC412470 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/26/2020 2:15 1:10:02 Power Power Failure (Indeterminate) Team is informed , ETA 6:30AM INC412471 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 7/26/2020 2:22 1:03:02 Power Power Failure (Indeterminate) Red zone site, team has been informed ETA 8:00AM. INC412471 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 7/26/2020 2:22 1:03:02 Dependent Affected by the power issue at the main site Affected by HDO434 INC412472 HDC154 SAVANNE_LONGUE Artibonite Ericsson 2G D Talkpool 7/26/2020 2:30 0:55:02 Power Power Failure (Indeterminate) Team is aware, ETA:5h00AM INC412472 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 7/26/2020 2:30 0:55:02 Dependent Affected by the power issue at the main site Affected by HDC154 INC412476 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/26/2020 2:51 0:34:02 Power Generator failure (Indeterminate) Talkpool has been informed. ETA not yet available INC412476 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/26/2020 2:51 0:34:02 Dependent Affected by the power issue at the main site Affected by HDS277 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C 20-Jul-20 Security_Access Team cannot reach the site due road blocked. More update will be share once available. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 26 01:35:05 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 26 Jul 2020 07:35:05 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (3:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 3:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1034:08:37 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 908:11:37 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 210:32:37 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 138:07:37 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 129:14:37 RBS RBS Fault (RUS failure) Faulty RUS01B3.spare need to be replaced. ETR to be provided. INC410490 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/21/2020 23:34 100:00:37 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411744 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/22/2020 8:20 91:14:37 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411042 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 7/22/2020 16:46 82:48:37 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411060 HDS020 MONCHILE_2 Sud-Est Ericsson 2G A Talkpool 7/23/2020 0:37 74:57:37 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411413 HDS241 MARC_LASSERE Sud Ericsson 2G B Digicel 7/23/2020 14:06 61:28:37 RBS RBS Fault (Indeterminate) TX team requested support from Digicel TX team. Waiting for update INC411835 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 38:14:37 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411837 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 38:11:37 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411744 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:25 38:09:37 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411744 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/24/2020 22:20 29:14:37 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412218 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/25/2020 10:00 17:34:37 Power Generator failure (Main Board failure) PC board faulty needed to be replace, Spare not yet available INC412428 HGA008 PAILLANT Nippes Ericsson 2G D Talkpool 7/25/2020 21:18 6:16:37 RBS RBS Fault (Indeterminate) Sector T down. Team is informed. ETA not yet available Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 26 02:10:32 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 26 Jul 2020 08:10:32 +0000 Subject: [Rantt] NOC hourly report at 4:00 AM Message-ID: Hello All, Received the NOC hourly report done at 4:00 AM Sites off air by Class Class A B C D Total Total 10 11 8 28 57 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 35 5 0 0 37 ZTE 10 8 5 0 10 Huawei 10 10 9 0 10 Network 55 23 14 0 57 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 38 7 0 6 6 57 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 199:08:32 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site, Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 186:09:32 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 176:46:33 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 165:14:32 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 106:58:32 Power Generator failure (Indeterminate) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 102:56:33 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 8:34 91:34:32 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 15:08 85:00:32 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h10 PM. Feedback expected from them INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 83:02:32 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 81:50:33 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR to be provided by TP INC411013 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/22/2020 18:37 81:31:33 Power Generator Failure (Faulty solenoid) Faulty Solenoid. Spare part not yet available. Follow up is ongoing INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 77:54:32 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 62:18:32 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 57:06:32 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 49:34:32 Power Power Failure (Indeterminate) Six out of seven E-Power rectifiers are faulty. Need to be replaced, Follow up is ongoing by them. INC411871 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 15:05 37:03:33 Power Power Failure (Indeterminate) Site will be up with commercial power. INC412043 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 7/24/2020 22:34 29:34:32 Power Generator failure (Radiator failure) Gasket head cylinder and radiator faulty. Follow up is ongoing INC412078 HAIDS194 MARTIN Sud ZTE 2G D O&M FUEL 7/25/2020 6:17 21:51:32 Fuel Generator failure (Fuel issue) Fuel team is informed 7/25/2020 10:40 AM. ETR to be provided by them INC412160 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/25/2020 12:55 15:13:32 Power Power Failure (Indeterminate) Site will be up with commercial power. Next update to share when available INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 15:04:32 Power Generator failure (Indeterminate) Oil mixed with water, head cylinder and gasket suspected faulty. Follow up is ongoing INC412242 HDO261 LA_FERME Port-au-Prince Huawei 2G+3G B O&M_Fuel 7/25/2020 13:09 14:59:32 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/25/2020 at 9h58 PM. Feedback expected from them INC412153 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/25/2020 13:50 14:18:32 Power Power Failure (Indeterminate) Team left the site due to gunshot in the area , They will back on site 7/26/2020. ETE to be provide INC412153 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/25/2020 13:50 14:18:32 Dependent Affected by the power issue at the main site Affected by HDO200 INC412184 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A O&M FUEL 7/25/2020 14:58 13:10:32 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/25/2020 at 7:15 pm. ETR to be provided. INC412187 HDC217 LOS_PALIS Centre Ericsson 2G D Talkpool 7/25/2020 15:34 12:34:33 Power Power Failure (Indeterminate) Team cannot provide update. INC412197 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 16:51 11:17:33 Power Power Failure (Indeterminate) Faulty rectifier must be replaced. Next update to share when available INC412309 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/25/2020 17:50 10:18:32 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/25/2020 at 9h25 PM. Feedback expected from them INC412330 HDS313 DARDE_ LA_ MONTAGNE Sud-Est Ericsson 2G C Talkpool 7/25/2020 19:54 8:14:32 Power Generator failure (Indeterminate) After power team intervention, tx team is requested. ETA not yet available INC411582 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/25/2020 20:10 7:58:32 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Sector's will be back on air when the batteries get charged with solar energy INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 5:48:32 Power Power Failure (Indeterminate) Suspected water leak in the engine, awaiting for pictures to confirm. More update will be share once available. INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 5:48:32 Dependent Affected by the power issue at the main site Affected by HDC033 INC412360 HDC356 POULIE Centre Ericsson 2G D Talkpool 7/25/2020 22:20 5:48:32 Power Power Failure (Indeterminate) Talkpool team claims unsafe area, team will reach site 7/26/2020 at 7:00AM. INC412410 HDN211 MILOT Nord Ericsson 2G B Talkpool 7/25/2020 22:38 5:30:32 Transmission Transmission (RAU failure) Faulty RAU at the link HDN200-HDN201, site will back on air once the issue solve at the link HDN200-HDN201. INC412410 HDN212 LA_TANNERIE Nord Ericsson 2G D Talkpool 7/25/2020 22:38 5:30:32 Transmission Transmission (RAU failure) Faulty RAU at the link HDN200-HDN201, site will back on air once the issue solve at the link HDN200-HDN201. INC412410 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G B Talkpool 7/25/2020 22:38 5:30:32 Transmission Transmission (RAU failure) Faulty RAU at the link HDN200-HDN201, site will back on air once the issue solve at the link HDN200-HDN201. INC412410 HDN317 LAMNY Nord Ericsson 2G D Talkpool 7/25/2020 22:38 5:30:32 Transmission Transmission (RAU failure) Faulty RAU at the link HDN200-HDN201, site will back on air once the issue solve at the link HDN200-HDN201. INC412370 HDN120 MORNE_DORIMA Nord-Ouest Ericsson 2G D Talkpool 7/25/2020 23:22 4:46:32 Power Power Failure (Indeterminate) Water pump and radiator are faulty, team will go back to the site to fix the issue, ETA 6:30AM. INC412215 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/25/2020 23:26 4:42:32 Power Power Failure (Indeterminate) Faulty freeze plug and water pump must be replaced. ETR to be provided INC412215 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 7/25/2020 23:26 4:42:32 Dependent Affected by the power issue at the main site Affected by HDO321 INC412215 HDO454 ROCHE BLANCHE Ouest Ericsson 2G D Talkpool 7/25/2020 23:26 4:42:32 Dependent Affected by the power issue at the main site Affected by HDO321 INC412453 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 7/25/2020 23:30 4:38:33 Power Power Failure (Indeterminate) Access issue, site inspector is unreachable. More update will be share once available. INC412372 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/25/2020 23:34 4:34:32 Power Generator failure (Indeterminate) Portable genset out of fuel. ETA not yet available INC412419 HAIDO539 ROUTE NATIONALE#1 DAMIEN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/25/2020 23:41 4:27:32 Power Power Failure (Indeterminate) Team refuse to go on site at night ,They will reach the site 7/26/2020 , around 7:00AM INC412457 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G A Talkpool 7/26/2020 0:05 4:03:33 Power Power Failure (Indeterminate) Site located in private property , Team will reach the site around 7:30AM INC412342 HAIDO630 FONTAMARA27_RUE_CHARITE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/26/2020 0:38 3:30:32 Power Power Failure (Indeterminate) Team cannot reach the site at night due to unsafe area, They will reach the site 7/26/2020 , around 7:00AM INC412375 HGA016 MORNE_OKO Nippes Ericsson 2G C Talkpool 7/26/2020 0:39 3:29:32 Power Generator failure (Indeterminate) Talkpool does not manage team to go to the site INC412384 HAIDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/26/2020 2:04 2:04:33 Power Power Failure (Indeterminate) Site located in private property , Team will reach the site around 8:30AM INC412470 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/26/2020 2:15 1:53:32 Power Power Failure (Indeterminate) Team is informed , ETA 6:30AM INC412471 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 7/26/2020 2:22 1:46:32 Power Power Failure (Indeterminate) Red zone site, team has been informed ETA 8:00AM. INC412471 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 7/26/2020 2:22 1:46:32 Transmission Transmission (RAU failure) Affected by HDO434 INC412472 HDC154 SAVANNE_LONGUE Artibonite Ericsson 2G D Talkpool 7/26/2020 2:30 1:38:33 Power Power Failure (Indeterminate) Team is aware, ETA 5:30AM. INC412472 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 7/26/2020 2:30 1:38:33 Dependent Affected by the power issue at the main site Affected by HDC154 INC412476 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/26/2020 2:51 1:17:32 Power Generator failure (Indeterminate) Portable genset out of fuel. ETA not yet available INC412476 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/26/2020 2:51 1:17:32 Dependent Affected by the power issue at the main site Affected by HDS277 INC412386 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 7/26/2020 2:54 1:14:32 Power Power Failure (Indeterminate) Team has been informed, ETA 6:50AM. INC412460 HAIDO045 BEL_AIR_FONTAMARA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/26/2020 3:13 0:55:32 Power Power Failure (Indeterminate) Team is informed , ETA 5:45AM INC412389 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/26/2020 3:30 0:38:32 Power Power Failure (Indeterminate) Portable genset is out of fuel, more update is expected from team. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C 20-Jul-20 Security_Access Team cannot reach the site due road blocked. More update will be share once available. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 26 04:23:52 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 26 Jul 2020 10:23:52 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1036:56:44 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 910:59:44 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 213:20:44 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 140:55:44 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 132:02:44 RBS RBS Fault (RUS failure) Faulty RUS01B3.spare need to be replaced. ETR to be provided. INC410490 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/21/2020 23:34 102:48:44 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411744 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/22/2020 8:20 94:02:44 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411042 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 7/22/2020 16:46 85:36:44 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411060 HDS020 MONCHILE_2 Sud-Est Ericsson 2G A Talkpool 7/23/2020 0:37 77:45:44 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411413 HDS241 MARC_LASSERE Sud Ericsson 2G B Digicel 7/23/2020 14:06 64:16:44 RBS RBS Fault (Indeterminate) TX team requested support from Digicel TX team. Waiting for update INC411835 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 41:02:44 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411837 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 40:59:44 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411744 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:25 40:57:44 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411744 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/24/2020 22:20 32:02:44 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412218 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/25/2020 10:00 20:22:44 Power Generator failure (Main Board failure) PC board faulty needed to be replace, Spare not yet available INC412428 HGA008 PAILLANT Nippes Ericsson 2G D Talkpool 7/25/2020 21:18 9:04:44 RBS RBS Fault (Indeterminate) Sector T down. Team is informed. ETA not yet available Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 26 05:18:17 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 26 Jul 2020 11:18:17 +0000 Subject: [Rantt] NOC SITES REPORT updated for this July 26th, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this July 26th, 2020 till 7:00 AM > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 202:05:21 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site, Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 189:06:21 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 179:43:21 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 168:11:21 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 109:55:21 Power Generator failure (Indeterminate) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 105:53:21 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 8:34 94:31:21 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 15:08 87:57:21 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h10 PM. Feedback expected from them INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 85:59:21 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 84:47:21 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR to be provided by TP INC411013 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/22/2020 18:37 84:28:21 Power Generator Failure (Faulty solenoid) Faulty Solenoid. Spare part not yet available. Follow up is ongoing INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 80:51:21 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 65:15:21 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 60:03:21 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 52:31:21 Power Power Failure (Indeterminate) Six out of seven E-Power rectifiers are faulty. Need to be replaced, Follow up is ongoing by them. INC411871 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 15:05 40:00:21 Power Power Failure (Indeterminate) Site will be up with commercial power. INC412043 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 7/24/2020 22:34 32:31:21 Power Generator failure (Radiator failure) Gasket head cylinder and radiator faulty. Follow up is ongoing INC412078 HAIDS194 MARTIN Sud ZTE 2G D O&M FUEL 7/25/2020 6:17 24:48:21 Fuel Generator failure (Fuel issue) Fuel team is informed 7/25/2020 10:40 AM. ETR to be provided by them INC412160 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/25/2020 12:55 18:10:21 Power Power Failure (Indeterminate) Site will be up with commercial power. Next update to share when available INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 18:01:21 Power Generator failure (Indeterminate) Oil mixed with water, head cylinder and gasket suspected faulty. Follow up is ongoing INC412242 HDO261 LA_FERME Port-au-Prince Huawei 2G+3G B O&M_Fuel 7/25/2020 13:09 17:56:21 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/25/2020 at 9h58 PM. Feedback expected from them INC412153 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/25/2020 13:50 17:15:21 Power Power Failure (Indeterminate) Team left the site due to gunshot in the area , They will back on site 7/26/2020. INC412153 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/25/2020 13:50 17:15:21 Dependent Affected by the power issue at the main site Affected by HDO200 INC412184 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A O&M FUEL 7/25/2020 14:58 16:07:21 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/25/2020 at 7:15 pm. ETR to be provided. INC412187 HDC217 LOS_PALIS Centre Ericsson 2G D Talkpool 7/25/2020 15:34 15:31:21 Power Power Failure (Indeterminate) Talkpool does not manage team to reach site, ETA 7:15AM. INC412197 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 16:51 14:14:21 Power Power Failure (Indeterminate) Faulty rectifier must be replaced. Next update to share when available INC412309 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/25/2020 17:50 13:15:21 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/25/2020 at 9h25 PM. Feedback expected from them INC412330 HDS313 DARDE_ LA_ MONTAGNE Sud-Est Ericsson 2G C Talkpool 7/25/2020 19:54 11:11:21 RBS RBS Fault (RUS failure) RUS faulty. Spare not yet available INC411582 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/25/2020 20:10 10:55:21 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Sector's will be back on air when the batteries get charged with solar energy INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 8:45:21 Power Power Failure (Indeterminate) Suspected engine issue, awaiting for pictures to confirm. More update will be share once available. INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 8:45:21 Dependent Affected by the power issue at the main site Affected by HDC033 INC412360 HDC356 POULIE Centre Ericsson 2G D Talkpool 7/25/2020 22:20 8:45:21 Power Power Failure (Indeterminate) Talkpool team claims unsafe area, team will reach site 7/26/2020 at 7:00 AM. INC412410 HDN211 MILOT Nord Ericsson 2G B Talkpool 7/25/2020 22:38 8:27:21 Transmission Transmission (RAU failure) Faulty RAU at the link HDN200-HDN201, site will back on air once the issue solve at the link HDN200-HDN201. INC412410 HDN212 LA_TANNERIE Nord Ericsson 2G D Talkpool 7/25/2020 22:38 8:27:21 Transmission Transmission (RAU failure) Faulty RAU at the link HDN200-HDN201, site will back on air once the issue solve at the link HDN200-HDN201. INC412410 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G B Talkpool 7/25/2020 22:38 8:27:21 Transmission Transmission (RAU failure) Faulty RAU at the link HDN200-HDN201, site will back on air once the issue solve at the link HDN200-HDN201. INC412410 HDN317 LAMNY Nord Ericsson 2G D Talkpool 7/25/2020 22:38 8:27:21 Transmission Transmission (RAU failure) Faulty RAU at the link HDN200-HDN201, site will back on air once the issue solve at the link HDN200-HDN201. INC412215 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/25/2020 23:26 7:39:21 Power Power Failure (Indeterminate) Faulty freeze plug and water pump must be replaced. ETR to be provided INC412215 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 7/25/2020 23:26 7:39:21 Dependent Affected by the power issue at the main site Affected by HDO321 INC412215 HDO454 ROCHE BLANCHE Ouest Ericsson 2G D Talkpool 7/25/2020 23:26 7:39:21 Dependent Affected by the power issue at the main site Affected by HDO321 INC412453 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 7/25/2020 23:30 7:35:21 Power Power Failure (Indeterminate) Team cannot provide update. INC412372 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/25/2020 23:34 7:31:21 Power Generator failure (Indeterminate) Portable genset out of fuel. ETA not yet available INC412419 HAIDO539 ROUTE NATIONALE#1 DAMIEN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/25/2020 23:41 7:24:21 Power Power Failure (Indeterminate) Team refuse to go on site at night ,They will reach the site 7/26/2020 , around 7:00AM INC412342 HAIDO630 FONTAMARA27_RUE_CHARITE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/26/2020 0:38 6:27:21 Power Power Failure (Indeterminate) Team cannot reach the site at night due to unsafe area, They will reach the site 7/26/2020 , around 7:00AM INC412375 HGA016 MORNE_OKO Nippes Ericsson 2G C Talkpool 7/26/2020 0:39 6:26:21 Power Generator failure (Indeterminate) Talkpool does not manage team to go to the site INC412457 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G A Talkpool 7/26/2020 1:23 5:42:21 Power Power Failure (Indeterminate) Site located in private property , Team will reach the site around 7:30AM INC412384 HAIDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/26/2020 2:04 5:01:21 Power Power Failure (Indeterminate) Site located in private property , Team will reach the site around 8:30AM INC412470 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/26/2020 2:15 4:50:21 Power Power Failure (Indeterminate) ETA expired , new ETA to be provide INC412471 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 7/26/2020 2:22 4:43:21 Power Power Failure (Indeterminate) Red zone site, team has been informed ETA 8:00AM. INC412471 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 7/26/2020 2:22 4:43:21 Transmission Transmission (RAU failure) Affected by HDO434 INC412472 HDC154 SAVANNE_LONGUE Artibonite Ericsson 2G D Talkpool 7/26/2020 2:30 4:35:21 Power Power Failure (Indeterminate) Team is working on site. INC412472 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 7/26/2020 2:30 4:35:21 Dependent Affected by the power issue at the main site Affected by HDC154 INC412476 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/26/2020 2:51 4:14:21 Power Generator failure (Indeterminate) Portable genset out of fuel. ETA not yet available INC412476 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/26/2020 2:51 4:14:21 Dependent Affected by the power issue at the main site Affected by HDS277 INC412386 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 7/26/2020 2:54 4:11:21 Power Power Failure (Indeterminate) Team has been informed, ETA 6:50AMexpired, more update is expected from team. INC412389 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/26/2020 3:30 3:35:21 Power Power Failure (Indeterminate) Portable genset is out of fuel, more update is expected from team. INC412486 HAIDO256 BIZOTON_53_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/26/2020 4:49 2:16:21 Power Power Failure (Indeterminate) Team is informed , ETA not yet provide INC412490 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G+3G A Talkpool 7/26/2020 5:22 1:43:21 Power Power Failure (Indeterminate) Team is aware, ETA 8:00AM. INC412395 HGA014 AZILE Nippes Ericsson 2G+3G A Talkpool 7/26/2020 5:26 1:39:21 Power Generator failure (Indeterminate) Team is informed. ETA 8:30 AM INC412395 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 7/26/2020 5:26 1:39:21 Dependent Affected by the power issue at the main site Affected by HGA014 INC412395 HGA047 VALADE Nippes Ericsson 2G D Talkpool 7/26/2020 5:26 1:39:21 Dependent Affected by the power issue at the main site Affected by HGA014 INC412496 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 7/26/2020 5:55 1:10:21 Power Power Failure (Indeterminate) Team is aware, ETA 8:10AM. INC412500 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/26/2020 6:06 0:59:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC412499 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/26/2020 6:06 0:59:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC412499 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/26/2020 6:06 0:59:21 Dependent Affected by the power issue at the main site Affected by HDC318 INC412501 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 7/26/2020 6:12 0:53:21 Power Power Failure (Indeterminate) Team has been informed, ETA to be provided. INC412485 HAIDO606 FONTAMARA_27_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/26/2020 6:19 0:46:21 Power Power Failure (Indeterminate) Team is informed , ETA not yet provide Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1037:39:21 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 911:42:21 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 214:03:21 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 141:38:21 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 132:45:21 RBS RBS Fault (RUS failure) Faulty RUS01B3.spare need to be replaced. ETR to be provided. INC410490 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/21/2020 23:34 103:31:21 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411744 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/22/2020 8:20 94:45:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411042 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 7/22/2020 16:46 86:19:21 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411060 HDS020 MONCHILE_2 Sud-Est Ericsson 2G A Talkpool 7/23/2020 0:37 78:28:21 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411413 HDS241 MARC_LASSERE Sud Ericsson 2G B Digicel 7/23/2020 14:06 64:59:21 RBS RBS Fault (Indeterminate) TX team requested support from Digicel TX team. Waiting for update INC411835 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 41:45:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411837 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 41:42:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411744 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:25 41:40:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411744 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/24/2020 22:20 32:45:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412218 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/25/2020 10:00 21:05:21 Power Generator failure (Main Board failure) PC board faulty needed to be replace, Spare not yet available INC412428 HGA008 PAILLANT Nippes Ericsson 2G D Talkpool 7/25/2020 21:18 9:47:21 RBS RBS Fault (Indeterminate) Sector T down. Team is informed. ETA not yet available Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet Sites Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC412402 HGA007 REYNOLDS Nippes Ericsson 2G D Talkpool 7/25/2020 19:00 7/25/2020 20:12 1:12:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site back by itself, feedback is expected from team INC412012 HGA014 AZILE Nippes Ericsson 2G+3G A Talkpool 7/24/2020 18:26 7/25/2020 20:24 25:58:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site back by itself, feedback is expected from team INC412012 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 7/24/2020 18:26 7/25/2020 20:24 25:58:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HGA014 Cascaded Back up with the main site. INC412012 HGA047 VALADE Nippes Ericsson 2G D Talkpool 7/24/2020 18:26 7/25/2020 20:24 25:58:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HGA014 Cascaded Back up with the main site. INC412403 HAIDS232 MANICHE Sud ZTE 2G+3G C Talkpool 7/25/2020 19:04 7/25/2020 21:17 2:13:00 4:00:00 Compliant Power Generator Failure (Underspeed) Underspeed, fuel filter dirty Ok Fuel filter has been cleaned and genset restarted. INC412303 HDO027 VIVY_MITCHEL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/25/2020 17:03 7/25/2020 19:06 2:03:00 4:00:00 Compliant Power Generator failure (High temperature) High Temp on site OK 1gallon coolant added , genset restarted INC412316 HAIDO051 MORNE_BRUN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/25/2020 17:47 7/25/2020 19:00 1:13:00 4:00:00 Compliant Power Generator failure (Indeterminate) over frequency OK Team stopped G2 and started G1 INC412414 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/25/2020 20:20 7/25/2020 22:50 2:30:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) breaker Tripped OK Reset breaker INC412414 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/25/2020 20:20 7/25/2020 22:50 2:30:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO511 OK Recovered with main site. INC412350 HDO225 ASILE_BEUDET Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/25/2020 21:33 7/25/2020 23:10 1:37:00 4:00:00 Compliant Power Generator failure (Indeterminate) lose contact in battery terminal OK Adjust terminal battery INC412321 HDO559 RUE _LAMY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/25/2020 19:09 7/25/2020 23:09 4:00:00 4:00:00 Compliant Power Generator failure(Emergency Stop Button Pressed ) emergency stop button issue OK connected emergency stop button INC412321 HDO072 PUBLIN_INTERIEUR Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/25/2020 19:09 7/25/2020 23:09 4:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO559 OK Recovered with main site. INC412292 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/25/2020 18:11 7/25/2020 23:45 5:34:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temp due to water Need to be justified added 1 gallon of coolant INC412448 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/25/2020 23:15 7/26/2020 0:30 1:15:00 4:00:00 Compliant Power Generator failure (Indeterminate) lose contact in battery terminal OK Adjust terminal battery INC412483 HAIDO051 MORNE_BRUN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/26/2020 4:10 7/26/2020 5:40 1:30:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) breaker Tripped OK Reset breaker INC412460 HAIDO045 BEL_AIR_FONTAMARA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/26/2020 3:13 7/26/2020 6:40 3:27:00 4:00:00 Compliant Power Generator failure (Indeterminate) indeterminate OK RCA still pending from contractor INC412411 HDN103 LA_POINTE Nord-Ouest Ericsson 2G+3G A Talkpool 7/25/2020 20:06 7/25/2020 23:09 3:03:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate. OK Genset has been started. INC412411 HDN113 NAN_GRIGRI Nord-Ouest Ericsson 2G+3G A Talkpool 7/25/2020 20:06 7/25/2020 23:09 3:03:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN103. Cascaded Back on air with the main site INC412411 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 7/25/2020 20:06 7/25/2020 23:09 3:03:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN103. Cascaded Back on air with the main site INC412411 HDN108 DESGRANGES Nord-Ouest Ericsson 2G A Talkpool 7/25/2020 20:06 7/25/2020 23:09 3:03:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN103. Cascaded Back on air with the main site INC412411 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/25/2020 20:06 7/25/2020 23:09 3:03:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN103. Cascaded Back on air with the main site INC412411 HDN102 BREEZE_MARINA Nord-Ouest Ericsson 2G D Talkpool 7/25/2020 20:06 7/25/2020 23:09 3:03:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN103. Cascaded Back on air with the main site INC412411 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 3G B Talkpool 7/25/2020 20:06 7/25/2020 23:09 3:03:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN103. Cascaded Back on air with the main site INC412411 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 3G A Talkpool 7/25/2020 20:06 7/25/2020 23:09 3:03:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN103. Cascaded Back on air with the main site INC412411 HDN101 BOIS_DU_LAC Nord-Ouest Ericsson 3G B Talkpool 7/25/2020 20:06 7/25/2020 23:09 3:03:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN103. Cascaded Back on air with the main site INC412411 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 3G A Talkpool 7/25/2020 20:06 7/25/2020 23:09 3:03:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN103. Cascaded Back on air with the main site INC412411 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B Talkpool 7/25/2020 20:06 7/25/2020 23:09 3:03:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN103. Cascaded Back on air with the main site INC412411 HDN110 HOTEL_KAF Nord-Ouest Ericsson 3G A Talkpool 7/25/2020 20:06 7/25/2020 23:09 3:03:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN103. Cascaded Back on air with the main site INC412191 HDC020 MORNE_FORT_COW Artibonite Huawei 2G+3G+LTE B Talkpool 7/25/2020 16:02 7/25/2020 19:42 3:40:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate. OK Team reset board and genset restarted. INC412174 HAIDC013 CHEMIN_NEUF Artibonite Huawei 2G+3G+LTE B Talkpool 7/25/2020 16:44 7/25/2020 20:53 4:09:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temp. Need to be justified 1 gal coolant added and genset restarted with another battery. INC412325 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 7/25/2020 19:45 7/25/2020 20:57 1:12:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate. OK Site up without intervention from power team. INC412331 HAIDC028 KISS IN HOTEL Artibonite Huawei 2G+3G+LTE C Talkpool 7/25/2020 20:03 7/25/2020 21:53 1:50:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate. OK Genset restarted with battery backup. INC412266 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 7/25/2020 15:10 7/25/2020 20:57 5:47:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate. Need to be justified Site has been reloaded after power intervention. INC412449 COW033 CFU CLUB_COW Nord Ericsson 2G D Talkpool 7/25/2020 23:12 7/26/2020 1:42 2:30:00 4:00:00 Compliant Power Generator failure (High temperature) High temp. OK 1 gallon of water & 0.5 gal oil added and genset restarted. Cells Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC412422 HDO378 CHATULEY Ouest Ericsson 2G+3G A Talkpool 7/25/2020 20:58 7/25/2020 22:35 1:37:00 4:00:00 Compliant RBS RBS Fault (Breaker tripped) Breaker tripped Ok Team reset the RBS break Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Sun Jul 26 05:36:40 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Sun, 26 Jul 2020 11:36:40 +0000 Subject: [Rantt] NOC SITES REPORT updated for this July 26th, 2020 till 7:00 AM In-Reply-To: References: Message-ID: Hello NOC, Please see the updates comments - * HDO538 - Assign for Digicel for follow up * HDO197 - Assign for Digicel for follow up * HDS288 - Road is accessible now, waiting for genset approval from Digicel * HDC340 - Assessment report submitted, waiting for genset approval * HDN301 - Spare on the way, ETR 26-07-2020 * HDS367 - Head cylinder swapping ETR 26-07-202 * HDO200 - Restored * HDC217 - Restored * HDC356 - Team still on the way, will be arrived by 8am * HDO321- Restored * HDC336 - No power issue, Tx team ETA 9am * HDS325 - Restored * HDO630 - Team on site * HGA016 - Out of fuel * HDO104 - Restored * HDC154 - Restored * HDN157 - Team on site * HDN303 - 8:30am to refuel portable genset * HDN110 - Restored * HDN107 - ETA 9am Best regards/- Nikhil Govind +509-31886159 [cid:image002.png at 01D6631E.0D7E7B90] From: Tp.imc.haiti On Behalf Of Haiti Noc Sent: Sunday, July 26, 2020 7:18 AM To: Haiti Noc ; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins Subject: [Tp.imc.haiti] NOC SITES REPORT updated for this July 26th, 2020 till 7:00 AM Hi All, Kindly receive the NOC SITES REPORT updated for this July 26th, 2020 till 7:00 AM > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 202:05:21 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site, Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 189:06:21 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 179:43:21 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 168:11:21 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 109:55:21 Power Generator failure (Indeterminate) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 105:53:21 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 8:34 94:31:21 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 15:08 87:57:21 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h10 PM. Feedback expected from them INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 85:59:21 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 84:47:21 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR to be provided by TP INC411013 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/22/2020 18:37 84:28:21 Power Generator Failure (Faulty solenoid) Faulty Solenoid. Spare part not yet available. Follow up is ongoing INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 80:51:21 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 65:15:21 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 60:03:21 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 52:31:21 Power Power Failure (Indeterminate) Six out of seven E-Power rectifiers are faulty. Need to be replaced, Follow up is ongoing by them. INC411871 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 15:05 40:00:21 Power Power Failure (Indeterminate) Site will be up with commercial power. INC412043 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 7/24/2020 22:34 32:31:21 Power Generator failure (Radiator failure) Gasket head cylinder and radiator faulty. Follow up is ongoing INC412078 HAIDS194 MARTIN Sud ZTE 2G D O&M FUEL 7/25/2020 6:17 24:48:21 Fuel Generator failure (Fuel issue) Fuel team is informed 7/25/2020 10:40 AM. ETR to be provided by them INC412160 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/25/2020 12:55 18:10:21 Power Power Failure (Indeterminate) Site will be up with commercial power. Next update to share when available INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 18:01:21 Power Generator failure (Indeterminate) Oil mixed with water, head cylinder and gasket suspected faulty. Follow up is ongoing INC412242 HDO261 LA_FERME Port-au-Prince Huawei 2G+3G B O&M_Fuel 7/25/2020 13:09 17:56:21 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/25/2020 at 9h58 PM. Feedback expected from them INC412153 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/25/2020 13:50 17:15:21 Power Power Failure (Indeterminate) Team left the site due to gunshot in the area , They will back on site 7/26/2020. INC412153 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/25/2020 13:50 17:15:21 Dependent Affected by the power issue at the main site Affected by HDO200 INC412184 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A O&M FUEL 7/25/2020 14:58 16:07:21 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/25/2020 at 7:15 pm. ETR to be provided. INC412187 HDC217 LOS_PALIS Centre Ericsson 2G D Talkpool 7/25/2020 15:34 15:31:21 Power Power Failure (Indeterminate) Talkpool does not manage team to reach site, ETA 7:15AM. INC412197 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 16:51 14:14:21 Power Power Failure (Indeterminate) Faulty rectifier must be replaced. Next update to share when available INC412309 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/25/2020 17:50 13:15:21 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/25/2020 at 9h25 PM. Feedback expected from them INC412330 HDS313 DARDE_ LA_ MONTAGNE Sud-Est Ericsson 2G C Talkpool 7/25/2020 19:54 11:11:21 RBS RBS Fault (RUS failure) RUS faulty. Spare not yet available INC411582 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/25/2020 20:10 10:55:21 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Sector's will be back on air when the batteries get charged with solar energy INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 8:45:21 Power Power Failure (Indeterminate) Suspected engine issue, awaiting for pictures to confirm. More update will be share once available. INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 8:45:21 Dependent Affected by the power issue at the main site Affected by HDC033 INC412360 HDC356 POULIE Centre Ericsson 2G D Talkpool 7/25/2020 22:20 8:45:21 Power Power Failure (Indeterminate) Talkpool team claims unsafe area, team will reach site 7/26/2020 at 7:00 AM. INC412410 HDN211 MILOT Nord Ericsson 2G B Talkpool 7/25/2020 22:38 8:27:21 Transmission Transmission (RAU failure) Faulty RAU at the link HDN200-HDN201, site will back on air once the issue solve at the link HDN200-HDN201. INC412410 HDN212 LA_TANNERIE Nord Ericsson 2G D Talkpool 7/25/2020 22:38 8:27:21 Transmission Transmission (RAU failure) Faulty RAU at the link HDN200-HDN201, site will back on air once the issue solve at the link HDN200-HDN201. INC412410 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G B Talkpool 7/25/2020 22:38 8:27:21 Transmission Transmission (RAU failure) Faulty RAU at the link HDN200-HDN201, site will back on air once the issue solve at the link HDN200-HDN201. INC412410 HDN317 LAMNY Nord Ericsson 2G D Talkpool 7/25/2020 22:38 8:27:21 Transmission Transmission (RAU failure) Faulty RAU at the link HDN200-HDN201, site will back on air once the issue solve at the link HDN200-HDN201. INC412215 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/25/2020 23:26 7:39:21 Power Power Failure (Indeterminate) Faulty freeze plug and water pump must be replaced. ETR to be provided INC412215 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 7/25/2020 23:26 7:39:21 Dependent Affected by the power issue at the main site Affected by HDO321 INC412215 HDO454 ROCHE BLANCHE Ouest Ericsson 2G D Talkpool 7/25/2020 23:26 7:39:21 Dependent Affected by the power issue at the main site Affected by HDO321 INC412453 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 7/25/2020 23:30 7:35:21 Power Power Failure (Indeterminate) Team cannot provide update. INC412372 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/25/2020 23:34 7:31:21 Power Generator failure (Indeterminate) Portable genset out of fuel. ETA not yet available INC412419 HAIDO539 ROUTE NATIONALE#1 DAMIEN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/25/2020 23:41 7:24:21 Power Power Failure (Indeterminate) Team refuse to go on site at night ,They will reach the site 7/26/2020 , around 7:00AM INC412342 HAIDO630 FONTAMARA27_RUE_CHARITE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/26/2020 0:38 6:27:21 Power Power Failure (Indeterminate) Team cannot reach the site at night due to unsafe area, They will reach the site 7/26/2020 , around 7:00AM INC412375 HGA016 MORNE_OKO Nippes Ericsson 2G C Talkpool 7/26/2020 0:39 6:26:21 Power Generator failure (Indeterminate) Talkpool does not manage team to go to the site INC412457 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G A Talkpool 7/26/2020 1:23 5:42:21 Power Power Failure (Indeterminate) Site located in private property , Team will reach the site around 7:30AM INC412384 HAIDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/26/2020 2:04 5:01:21 Power Power Failure (Indeterminate) Site located in private property , Team will reach the site around 8:30AM INC412470 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/26/2020 2:15 4:50:21 Power Power Failure (Indeterminate) ETA expired , new ETA to be provide INC412471 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 7/26/2020 2:22 4:43:21 Power Power Failure (Indeterminate) Red zone site, team has been informed ETA 8:00AM. INC412471 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 7/26/2020 2:22 4:43:21 Transmission Transmission (RAU failure) Affected by HDO434 INC412472 HDC154 SAVANNE_LONGUE Artibonite Ericsson 2G D Talkpool 7/26/2020 2:30 4:35:21 Power Power Failure (Indeterminate) Team is working on site. INC412472 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 7/26/2020 2:30 4:35:21 Dependent Affected by the power issue at the main site Affected by HDC154 INC412476 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/26/2020 2:51 4:14:21 Power Generator failure (Indeterminate) Portable genset out of fuel. ETA not yet available INC412476 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/26/2020 2:51 4:14:21 Dependent Affected by the power issue at the main site Affected by HDS277 INC412386 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 7/26/2020 2:54 4:11:21 Power Power Failure (Indeterminate) Team has been informed, ETA 6:50AMexpired, more update is expected from team. INC412389 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/26/2020 3:30 3:35:21 Power Power Failure (Indeterminate) Portable genset is out of fuel, more update is expected from team. INC412486 HAIDO256 BIZOTON_53_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/26/2020 4:49 2:16:21 Power Power Failure (Indeterminate) Team is informed , ETA not yet provide INC412490 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G+3G A Talkpool 7/26/2020 5:22 1:43:21 Power Power Failure (Indeterminate) Team is aware, ETA 8:00AM. INC412395 HGA014 AZILE Nippes Ericsson 2G+3G A Talkpool 7/26/2020 5:26 1:39:21 Power Generator failure (Indeterminate) Team is informed. ETA 8:30 AM INC412395 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 7/26/2020 5:26 1:39:21 Dependent Affected by the power issue at the main site Affected by HGA014 INC412395 HGA047 VALADE Nippes Ericsson 2G D Talkpool 7/26/2020 5:26 1:39:21 Dependent Affected by the power issue at the main site Affected by HGA014 INC412496 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 7/26/2020 5:55 1:10:21 Power Power Failure (Indeterminate) Team is aware, ETA 8:10AM. INC412500 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/26/2020 6:06 0:59:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC412499 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/26/2020 6:06 0:59:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC412499 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/26/2020 6:06 0:59:21 Dependent Affected by the power issue at the main site Affected by HDC318 INC412501 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 7/26/2020 6:12 0:53:21 Power Power Failure (Indeterminate) Team has been informed, ETA to be provided. INC412485 HAIDO606 FONTAMARA_27_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/26/2020 6:19 0:46:21 Power Power Failure (Indeterminate) Team is informed , ETA not yet provide Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1037:39:21 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 911:42:21 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 214:03:21 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 141:38:21 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 132:45:21 RBS RBS Fault (RUS failure) Faulty RUS01B3.spare need to be replaced. ETR to be provided. INC410490 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/21/2020 23:34 103:31:21 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411744 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/22/2020 8:20 94:45:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411042 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 7/22/2020 16:46 86:19:21 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411060 HDS020 MONCHILE_2 Sud-Est Ericsson 2G A Talkpool 7/23/2020 0:37 78:28:21 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411413 HDS241 MARC_LASSERE Sud Ericsson 2G B Digicel 7/23/2020 14:06 64:59:21 RBS RBS Fault (Indeterminate) TX team requested support from Digicel TX team. Waiting for update INC411835 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 41:45:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411837 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 41:42:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411744 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:25 41:40:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411744 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/24/2020 22:20 32:45:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412218 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/25/2020 10:00 21:05:21 Power Generator failure (Main Board failure) PC board faulty needed to be replace, Spare not yet available INC412428 HGA008 PAILLANT Nippes Ericsson 2G D Talkpool 7/25/2020 21:18 9:47:21 RBS RBS Fault (Indeterminate) Sector T down. Team is informed. ETA not yet available Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet Sites Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC412402 HGA007 REYNOLDS Nippes Ericsson 2G D Talkpool 7/25/2020 19:00 7/25/2020 20:12 1:12:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site back by itself, feedback is expected from team INC412012 HGA014 AZILE Nippes Ericsson 2G+3G A Talkpool 7/24/2020 18:26 7/25/2020 20:24 25:58:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site back by itself, feedback is expected from team INC412012 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 7/24/2020 18:26 7/25/2020 20:24 25:58:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HGA014 Cascaded Back up with the main site. INC412012 HGA047 VALADE Nippes Ericsson 2G D Talkpool 7/24/2020 18:26 7/25/2020 20:24 25:58:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HGA014 Cascaded Back up with the main site. INC412403 HAIDS232 MANICHE Sud ZTE 2G+3G C Talkpool 7/25/2020 19:04 7/25/2020 21:17 2:13:00 4:00:00 Compliant Power Generator Failure (Underspeed) Underspeed, fuel filter dirty Ok Fuel filter has been cleaned and genset restarted. INC412303 HDO027 VIVY_MITCHEL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/25/2020 17:03 7/25/2020 19:06 2:03:00 4:00:00 Compliant Power Generator failure (High temperature) High Temp on site OK 1gallon coolant added , genset restarted INC412316 HAIDO051 MORNE_BRUN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/25/2020 17:47 7/25/2020 19:00 1:13:00 4:00:00 Compliant Power Generator failure (Indeterminate) over frequency OK Team stopped G2 and started G1 INC412414 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/25/2020 20:20 7/25/2020 22:50 2:30:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) breaker Tripped OK Reset breaker INC412414 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/25/2020 20:20 7/25/2020 22:50 2:30:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO511 OK Recovered with main site. INC412350 HDO225 ASILE_BEUDET Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/25/2020 21:33 7/25/2020 23:10 1:37:00 4:00:00 Compliant Power Generator failure (Indeterminate) lose contact in battery terminal OK Adjust terminal battery INC412321 HDO559 RUE _LAMY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/25/2020 19:09 7/25/2020 23:09 4:00:00 4:00:00 Compliant Power Generator failure(Emergency Stop Button Pressed ) emergency stop button issue OK connected emergency stop button INC412321 HDO072 PUBLIN_INTERIEUR Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/25/2020 19:09 7/25/2020 23:09 4:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO559 OK Recovered with main site. INC412292 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/25/2020 18:11 7/25/2020 23:45 5:34:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temp due to water Need to be justified added 1 gallon of coolant INC412448 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/25/2020 23:15 7/26/2020 0:30 1:15:00 4:00:00 Compliant Power Generator failure (Indeterminate) lose contact in battery terminal OK Adjust terminal battery INC412483 HAIDO051 MORNE_BRUN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/26/2020 4:10 7/26/2020 5:40 1:30:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) breaker Tripped OK Reset breaker INC412460 HAIDO045 BEL_AIR_FONTAMARA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/26/2020 3:13 7/26/2020 6:40 3:27:00 4:00:00 Compliant Power Generator failure (Indeterminate) indeterminate OK RCA still pending from contractor INC412411 HDN103 LA_POINTE Nord-Ouest Ericsson 2G+3G A Talkpool 7/25/2020 20:06 7/25/2020 23:09 3:03:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate. OK Genset has been started. INC412411 HDN113 NAN_GRIGRI Nord-Ouest Ericsson 2G+3G A Talkpool 7/25/2020 20:06 7/25/2020 23:09 3:03:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN103. Cascaded Back on air with the main site INC412411 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 7/25/2020 20:06 7/25/2020 23:09 3:03:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN103. Cascaded Back on air with the main site INC412411 HDN108 DESGRANGES Nord-Ouest Ericsson 2G A Talkpool 7/25/2020 20:06 7/25/2020 23:09 3:03:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN103. Cascaded Back on air with the main site INC412411 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/25/2020 20:06 7/25/2020 23:09 3:03:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN103. Cascaded Back on air with the main site INC412411 HDN102 BREEZE_MARINA Nord-Ouest Ericsson 2G D Talkpool 7/25/2020 20:06 7/25/2020 23:09 3:03:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN103. Cascaded Back on air with the main site INC412411 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 3G B Talkpool 7/25/2020 20:06 7/25/2020 23:09 3:03:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN103. Cascaded Back on air with the main site INC412411 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 3G A Talkpool 7/25/2020 20:06 7/25/2020 23:09 3:03:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN103. Cascaded Back on air with the main site INC412411 HDN101 BOIS_DU_LAC Nord-Ouest Ericsson 3G B Talkpool 7/25/2020 20:06 7/25/2020 23:09 3:03:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN103. Cascaded Back on air with the main site INC412411 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 3G A Talkpool 7/25/2020 20:06 7/25/2020 23:09 3:03:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN103. Cascaded Back on air with the main site INC412411 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B Talkpool 7/25/2020 20:06 7/25/2020 23:09 3:03:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN103. Cascaded Back on air with the main site INC412411 HDN110 HOTEL_KAF Nord-Ouest Ericsson 3G A Talkpool 7/25/2020 20:06 7/25/2020 23:09 3:03:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN103. Cascaded Back on air with the main site INC412191 HDC020 MORNE_FORT_COW Artibonite Huawei 2G+3G+LTE B Talkpool 7/25/2020 16:02 7/25/2020 19:42 3:40:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate. OK Team reset board and genset restarted. INC412174 HAIDC013 CHEMIN_NEUF Artibonite Huawei 2G+3G+LTE B Talkpool 7/25/2020 16:44 7/25/2020 20:53 4:09:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temp. Need to be justified 1 gal coolant added and genset restarted with another battery. INC412325 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 7/25/2020 19:45 7/25/2020 20:57 1:12:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate. OK Site up without intervention from power team. INC412331 HAIDC028 KISS IN HOTEL Artibonite Huawei 2G+3G+LTE C Talkpool 7/25/2020 20:03 7/25/2020 21:53 1:50:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate. OK Genset restarted with battery backup. INC412266 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 7/25/2020 15:10 7/25/2020 20:57 5:47:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate. Need to be justified Site has been reloaded after power intervention. INC412449 COW033 CFU CLUB_COW Nord Ericsson 2G D Talkpool 7/25/2020 23:12 7/26/2020 1:42 2:30:00 4:00:00 Compliant Power Generator failure (High temperature) High temp. OK 1 gallon of water & 0.5 gal oil added and genset restarted. Cells Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC412422 HDO378 CHATULEY Ouest Ericsson 2G+3G A Talkpool 7/25/2020 20:58 7/25/2020 22:35 1:37:00 4:00:00 Compliant RBS RBS Fault (Breaker tripped) Breaker tripped Ok Team reset the RBS break Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Name: image003.jpg Type: image/jpeg Size: 10377 bytes Desc: image003.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 26 06:38:40 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 26 Jul 2020 12:38:40 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM Message-ID: Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 10 11 9 24 54 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 31 6 0 0 33 ZTE 15 13 10 0 15 Huawei 6 6 6 1 6 Network 52 25 16 1 54 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 31 7 0 8 8 54 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 202:55:59 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site, Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 189:56:25 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 180:49:25 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 169:17:18 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 110:46:03 Power Generator failure (Indeterminate) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 106:58:56 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 8:34 95:21:25 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 15:08 88:47:25 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h10 PM. Feedback expected from them INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 86:50:03 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 85:53:11 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR to be provided by TP INC411013 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/22/2020 18:37 85:18:25 Power Generator Failure (Faulty solenoid) Faulty Solenoid. Spare part not yet available. Follow up is ongoing INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 81:41:25 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 66:20:56 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 61:09:01 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 53:22:21 Power Power Failure (Indeterminate) Six out of seven E-Power rectifiers are faulty. Need to be replaced, Follow up is ongoing by them. INC411871 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 15:05 40:50:54 Power Power Failure (Indeterminate) Site will be up with commercial power. INC412043 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 7/24/2020 22:34 33:37:12 Power Generator failure (Radiator failure) Gasket head cylinder and radiator faulty. Follow up is ongoing INC412078 HAIDS194 MARTIN Sud ZTE 2G D O&M FUEL 7/25/2020 6:17 25:53:45 Fuel Generator failure (Fuel issue) Fuel team is informed 7/25/2020 10:40 AM. ETR to be provided by them INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 19:07:43 Power Generator failure (Indeterminate) Oil mixed with water, head cylinder and gasket suspected faulty. Follow up is ongoing INC412160 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/25/2020 12:55 19:01:21 Power Power Failure (Indeterminate) Site will be up with commercial power. Next update to share when available INC412242 HDO261 LA_FERME Port-au-Prince Huawei 2G+3G+LTE+TDD B O&M_Fuel 7/25/2020 13:09 18:46:25 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/25/2020 at 9h58 PM. Feedback expected from them INC412184 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A O&M FUEL 7/25/2020 14:58 16:57:53 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/25/2020 at 7:15 pm. ETR to be provided. INC412197 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 16:51 15:04:38 Power Power Failure (Indeterminate) Faulty rectifier must be replaced. Next update to share when available INC412309 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/25/2020 17:50 14:05:15 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/25/2020 at 9h25 PM. Feedback expected from them INC412330 HDS313 DARDE_ LA_ MONTAGNE Sud-Est Ericsson 2G C Talkpool 7/25/2020 19:54 12:17:02 RBS RBS Fault (RUS failure) RUS faulty needed to be replace. Spare not yet available INC411582 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/25/2020 20:10 12:01:21 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 9:35:39 Power Power Failure (Indeterminate) Suspected engine issue, awaiting for pictures to confirm. More update will be share once available. INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 9:35:39 Dependent Affected by the power issue at the main site Affected by HDC033 INC412360 HDC356 POULIE Centre Ericsson 2G D Talkpool 7/25/2020 22:20 9:35:39 Power Power Failure (Indeterminate) Team is aware, ETA expired team cannot provide update. INC412410 HDN211 MILOT Nord Ericsson 2G B Talkpool 7/25/2020 22:38 9:17:44 Transmission Transmission (RAU failure) Faulty RAU at the link HDN200-HDN201, site will back on air once the issue solve at the link HDN200-HDN201. INC412410 HDN212 LA_TANNERIE Nord Ericsson 2G D Talkpool 7/25/2020 22:38 9:17:44 Transmission Transmission (RAU failure) Faulty RAU at the link HDN200-HDN201, site will back on air once the issue solve at the link HDN200-HDN201. INC412410 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G B Talkpool 7/25/2020 22:38 9:17:44 Transmission Transmission (RAU failure) Faulty RAU at the link HDN200-HDN201, site will back on air once the issue solve at the link HDN200-HDN201. INC412410 HDN317 LAMNY Nord Ericsson 2G D Talkpool 7/25/2020 22:38 9:17:44 Transmission Transmission (RAU failure) Faulty RAU at the link HDN200-HDN201, site will back on air once the issue solve at the link HDN200-HDN201. INC412453 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 7/25/2020 23:30 8:26:21 Transmission Transmission (Indeterminate) No power issue found, tx team is aware ETA to be provided. INC412375 HGA016 MORNE_OKO Nippes Ericsson 2G C Talkpool 7/26/2020 0:39 7:31:52 Power Generator failure (Indeterminate) Team will check the site at 9:15 AM INC412457 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G A Talkpool 7/26/2020 1:23 6:32:15 Power Power Failure (Indeterminate) Site located in private property .ETA expired ,new ETA to be provide INC412384 HAIDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/26/2020 2:04 5:51:15 Power Power Failure (Indeterminate) Site located in private property , Team will reach the site around 8:30AM INC412471 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 7/26/2020 2:22 5:34:21 Power Power Failure (Indeterminate) Red zone site, team has been informed ETA 8:00AM. INC412471 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 7/26/2020 2:22 5:34:21 Transmission Transmission (RAU failure) Affected by HDO434 INC412476 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/26/2020 2:51 5:20:07 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing INC412476 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/26/2020 2:51 5:20:07 Dependent Affected by the power issue at the main site Affected by HDS277 INC412389 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/26/2020 3:30 4:25:44 Power Power Failure (Indeterminate) Portable genset is out of fuel, more update is expected from team. INC412486 HAIDO256 BIZOTON_53_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/26/2020 4:49 3:06:15 Power Power Failure (Indeterminate) Team is waiting for access INC412494 HAIGA104 ANSE_D'AINAULT Grande-Anse ZTE 2G+3G+LTE A Talkpool 7/26/2020 5:42 2:29:23 Power Generator failure (Indeterminate) Team is working on site INC412494 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G+LTE C Talkpool 7/26/2020 5:42 2:29:23 Dependent Affected by the power issue at the main site Affected by HGA104 INC412494 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G+LTE C Talkpool 7/26/2020 5:42 2:29:23 Dependent Affected by the power issue at the main site Affected by HGA104 INC412494 HAIGA116 CAMP_BERNARD Grande-Anse ZTE 2G+3G+LTE C Talkpool 7/26/2020 5:42 2:29:23 Dependent Affected by the power issue at the main site Affected by HGA104 INC412494 HAIGA114 ANSE_DAINAULT_II Grande-Anse ZTE 2G+3G+LTE B Talkpool 7/26/2020 5:42 2:29:23 Dependent Affected by the power issue at the main site Affected by HGA104 INC412494 HAIGA115 DECOUVERT Grande-Anse ZTE 2G+3G+LTE B Talkpool 7/26/2020 5:42 2:29:23 Dependent Affected by the power issue at the main site Affected by HGA104 INC412500 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/26/2020 6:06 1:49:44 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC412499 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/26/2020 6:06 1:49:44 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC412499 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/26/2020 6:06 1:49:44 Dependent Affected by the power issue at the main site Affected by HDC318 INC412501 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 7/26/2020 6:12 1:43:44 Power Power Failure (Indeterminate) Team has been informed, ETA 9:00AM. INC412602 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 7/26/2020 7:30 0:25:44 Power Power Failure (Indeterminate) Team has been informed, ETA to be provided. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC409619 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C 20-Jul-20 Security_Access Team cannot reach the site due road blocked. More update will be share once available. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Muhammad.Adrees at digicelgroup.com Sun Jul 26 06:55:31 2020 From: Muhammad.Adrees at digicelgroup.com (Muhammad Adrees) Date: Sun, 26 Jul 2020 12:55:31 +0000 Subject: [Rantt] ZTE --MW LINK HAIGA107-HAIGA122 alignment required RSL is not stable Message-ID: Hi NOC, Please dispatch team for MW link HAIGA107-HAIGA122 as RSL The actual received level is lower than the given lower threshold. Thanks MW links Design RSL CURRENT RSL Difference HAIGA122-HAIGA107 -26.6 -68.2 41.6 Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Muhammad Adrees Sent: Friday, July 24, 2020 8:57 AM To: Sasoun Deronis ; 'Jithin J Singh' ; David Cielo Vielot Cc: Haiti Noc ; Eng Teck Ng ; Francois Boyer ; Jean Arleff Israel Chery ; Jean-Marc Castera ; Derrick Rowe ; Luigi Roy ; Ruthza Laleau Fils ; Hai_Tech_RFPO ; Ziad El Maalouf ; Hai_Tech_Transmission ; jithin.singh at tpmanagementsa.com; gerry.bolante at tpmanagementsa.com; 'rantt at tpmanagementsa.com' Subject: RE: ZTE --HAIDN005 as Stand by power section reported alarm Hi Jithin, Thanks for support , stand by Power supply section _RPUB-PS2 Under Voltage is resolved and both power supply passing as design power. [cid:image002.png at 01D6632A.87526AB0] Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Muhammad Adrees Sent: Thursday, July 23, 2020 11:33 AM To: Sasoun Deronis > Cc: Haiti Noc >; Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; jithin.singh at tpmanagementsa.com; gerry.bolante at tpmanagementsa.com; 'rantt at tpmanagementsa.com' > Subject: RE: ZTE --HAIDN005 as Stand by power section reported alarm Hi Jithin/David, Please check at site HAIDN005 as IDU stand by Power supply section _RPUB-PS2 Under Voltage. thanks Note : HAIDN011 is also connected with HAIDN005 ( rectification level 1st_ Priority ) Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Muhammad Adrees > Sent: Thursday, July 23, 2020 11:24 AM To: Sasoun Deronis > Cc: Haiti Noc >; Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; jithin.singh at tpmanagementsa.com; gerry.bolante at tpmanagementsa.com; 'rantt at tpmanagementsa.com' > Subject: RE: ZTE --HAIDN005 as Stand by power section reported alarm Noted. thanks Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Sasoun Deronis > Sent: Thursday, July 23, 2020 11:00 AM To: Muhammad Adrees > Cc: Haiti Noc >; Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; jithin.singh at tpmanagementsa.com; gerry.bolante at tpmanagementsa.com; 'rantt at tpmanagementsa.com' > Subject: RE: ZTE --HAIDN005 as Stand by power section reported alarm Hi Adrees, Talkpool team has been dispatched to check. Thank you! - TAS264445 Regards, Sasoun Deronis [cid:image001.jpg at 01D61957.A00D8CA0] From: Muhammad Adrees > Sent: Thursday, July 23, 2020 10:08 AM To: Haiti Noc >; Jean Arleff Israel Chery > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: ZTE --HAIDN005 as Stand by power section reported alarm HI NOC, Please dispatch team for site HAIDN005 as Stand by power section reported alarm. need to troubleshoot as power supply chain is not working fine. Thanks [cid:image003.png at 01D6632A.87526AB0] Thanks & BR, Muhammad Adrees +50948742787 [signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 64635 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 8650 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 3293 bytes Desc: image003.png URL: From Haiti.Noc at digicelgroup.com Sun Jul 26 07:52:47 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 26 Jul 2020 13:52:47 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM Message-ID: Hello All, Received the NOC hourly report done at 9:00 AM Sites off air by Class Class A B C D Total Total 8 10 9 23 50 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 30 5 0 0 32 ZTE 12 11 9 0 12 Huawei 6 6 5 0 6 Network 48 22 14 0 50 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 8 0 9 8 50 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 204:16:25 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site, Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 191:00:39 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 181:44:28 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 170:12:21 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 112:06:29 Power Generator failure (Indeterminate) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 107:53:59 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 8:34 96:25:39 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 15:08 89:51:39 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h10 PM. Feedback expected from them INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 88:10:29 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 86:48:14 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR to be provided by TP INC411013 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/22/2020 18:37 86:22:39 Power Generator Failure (Faulty solenoid) Faulty Solenoid. Spare part not yet available. Follow up is ongoing INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 82:45:39 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 67:15:59 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 62:04:04 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 54:42:47 Power Power Failure (Indeterminate) Six out of seven E-Power rectifiers are faulty. Need to be replaced, Follow up is ongoing by them. INC411871 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 15:05 42:11:20 Power Power Failure (Indeterminate) Site will be up with commercial power. INC412043 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 7/24/2020 22:34 34:32:15 Power Generator failure (Radiator failure) Gasket head cylinder and radiator faulty. Follow up is ongoing INC412078 HAIDS194 MARTIN Sud ZTE 2G D O&M FUEL 7/25/2020 6:17 26:48:48 Fuel Generator failure (Fuel issue) Fuel team is informed 7/25/2020 10:40 AM. ETR to be provided by them INC412160 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/25/2020 12:55 20:21:47 Power Power Failure (Indeterminate) Site will be up with commercial power. Next update to share when available INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 20:02:46 Power Generator failure (Indeterminate) Oil mixed with water, head cylinder and gasket suspected faulty. Follow up is ongoing INC412242 HDO261 LA_FERME Port-au-Prince Huawei 2G+3G B O&M_Fuel 7/25/2020 13:09 19:50:39 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/25/2020 at 9h58 PM. Feedback expected from them INC412184 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A O&M FUEL 7/25/2020 14:58 18:18:19 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/25/2020 at 7:15 pm. ETR to be provided. INC412197 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 16:51 16:25:04 Power Power Failure (Indeterminate) Faulty rectifier must be replaced. Next update to share when available INC412309 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/25/2020 17:50 15:09:29 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/25/2020 at 9h25 PM. Feedback expected from them INC412330 HDS313 DARDE_ LA_ MONTAGNE Sud-Est Ericsson 2G C Talkpool 7/25/2020 19:54 13:12:05 Transmission Transmission (RAU failure) RUS faulty needed to be replace. Spare not yet available INC411582 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/25/2020 20:10 12:56:24 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 10:56:05 Power Power Failure (Indeterminate) Suspected engine issue, awaiting for pictures to confirm. More update will be share once available. INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 10:56:05 Dependent Affected by the power issue at the main site Affected by HDC033 INC412410 HDN211 MILOT Nord Ericsson 2G B Talkpool 7/25/2020 22:38 10:38:10 Transmission Transmission (RAU failure) Faulty RAU at the link HDN200-HDN201, site will back on air once the issue solve at the link HDN200-HDN201. INC412410 HDN212 LA_TANNERIE Nord Ericsson 2G D Talkpool 7/25/2020 22:38 10:38:10 Transmission Transmission (RAU failure) Faulty RAU at the link HDN200-HDN201, site will back on air once the issue solve at the link HDN200-HDN201. INC412410 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G B Talkpool 7/25/2020 22:38 10:38:10 Transmission Transmission (RAU failure) Faulty RAU at the link HDN200-HDN201, site will back on air once the issue solve at the link HDN200-HDN201. INC412410 HDN317 LAMNY Nord Ericsson 2G D Talkpool 7/25/2020 22:38 10:38:10 Transmission Transmission (RAU failure) Faulty RAU at the link HDN200-HDN201, site will back on air once the issue solve at the link HDN200-HDN201. INC412453 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 7/25/2020 23:30 9:46:47 Transmission Transmission (Indeterminate) No power issue found, TX team has been informed. ETA: 10:05h INC412375 HGA016 MORNE_OKO Nippes Ericsson 2G C O&M FUEL 7/26/2020 0:39 8:26:55 Fuel Generator failure (Fuel issue) Fuel team is informed 7/26/2020 9:04 AM. ETR to be provided by them INC412457 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G A Talkpool 7/26/2020 1:23 7:36:29 Power Power Failure (Indeterminate) Team is working on site. INC412384 HAIDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/26/2020 2:04 6:55:29 Power Power Failure (Indeterminate) Site located in private property , Team will reach the site around 9:30AM INC412471 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 7/26/2020 2:22 6:54:47 Transmission Transmission (Indeterminate) No power issue found, TX team has been informed. ETA to be provided. INC412471 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 7/26/2020 2:22 6:54:47 Dependent Affected by the Transmission issue at the main site Affected by HDO434. INC412389 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/26/2020 3:30 5:46:10 Power Power Failure (Indeterminate) Portable genset is out of fuel, more update is expected from team. INC412494 HAIGA104 ANSE_D'AINAULT Grande-Anse ZTE 2G+3G+LTE A Talkpool 7/26/2020 5:42 3:24:26 Transmission Transmission (Indeterminate) No power issue found on site. TX team has been informed. No ETA has been provided yet. INC412494 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G+LTE C Talkpool 7/26/2020 5:42 3:24:26 Dependent Affected by the Transmission issue at the main site Affected by HGA104 INC412494 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G+LTE C Talkpool 7/26/2020 5:42 3:24:26 Dependent Affected by the Transmission issue at the main site Affected by HGA104 INC412494 HAIGA116 CAMP_BERNARD Grande-Anse ZTE 2G+3G+LTE C Talkpool 7/26/2020 5:42 3:24:26 Dependent Affected by the Transmission issue at the main site Affected by HGA104 INC412494 HAIGA114 ANSE_DAINAULT_II Grande-Anse ZTE 2G+3G+LTE B Talkpool 7/26/2020 5:42 3:24:26 Dependent Affected by the Transmission issue at the main site Affected by HGA104 INC412494 HAIGA115 DECOUVERT Grande-Anse ZTE 2G+3G+LTE B Talkpool 7/26/2020 5:42 3:24:26 Dependent Affected by the Transmission issue at the main site Affected by HGA104 INC412500 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/26/2020 6:06 3:10:10 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC412499 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/26/2020 6:06 3:10:10 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC412499 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/26/2020 6:06 3:10:10 Dependent Affected by the power issue at the main site Affected by HDC318 INC412511 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/26/2020 8:42 0:34:25 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC412607 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C Talkpool 7/26/2020 8:46 0:20:22 Power Generator failure (Indeterminate) Team has been dispatched. ETA will be shared soon ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 26 07:53:58 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 26 Jul 2020 13:53:58 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network for 9:00 AM. Message-ID: Hello All, Please receive below the report for partially down sites in the network for 9:00 AM. Cells out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1039:43:42 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 914:00:18 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 216:07:42 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 143:56:18 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 135:03:18 RBS RBS Fault (RUS failure) Faulty RUS01B3.spare need to be replaced. ETR to be provided. INC410490 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/21/2020 23:34 105:35:42 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411744 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/22/2020 8:20 97:03:18 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411042 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 7/22/2020 16:46 88:23:09 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411060 HDS020 MONCHILE_2 Sud-Est Ericsson 2G A Talkpool 7/23/2020 0:37 80:32:14 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411413 HDS241 MARC_LASSERE Sud Ericsson 2G B Digicel 7/23/2020 14:06 67:03:42 RBS RBS Fault (Indeterminate) TX team requested support from Digicel TX team. Waiting for update INC411835 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 44:03:18 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411837 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 44:00:18 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411744 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:25 43:58:18 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411744 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/24/2020 22:20 35:03:18 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412218 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/25/2020 10:00 23:09:16 Power Generator failure (Main Board failure) PC board faulty needed to be replace, Spare not yet available INC412428 HGA008 PAILLANT Nippes Ericsson 2G D Talkpool 7/25/2020 21:18 11:51:09 RBS RBS Fault (Indeterminate) Sector T down. Team is informed. ETA: 12:15 PM INC412215 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/26/2020 6:02 3:21:18 Power Power Failure (Indeterminate) Faulty freeze plug and water pump must be replaced. ETR to be provided Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 26 07:54:32 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 26 Jul 2020 13:54:32 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for 9:00 AM In-Reply-To: References: Message-ID: Dear All, There are no site reported RUNNING ON BATTERY in the Network for 9:00 AM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Muhammad.Adrees at digicelgroup.com Sun Jul 26 10:15:56 2020 From: Muhammad.Adrees at digicelgroup.com (Muhammad Adrees) Date: Sun, 26 Jul 2020 16:15:56 +0000 Subject: [Rantt] ZTE --MW main link HAIGA157-HAIGA104 is still down. 8_ attached sites down Message-ID: Hi NOC, Please confirm if power issue at site HGA104 as MW main link HAIGA157-HAIGA104 is still down. Note: RSL value is not ok( continuously variation) please send also TX Team at site HAIGA104 for further investigation as HGA104 are not ping able. Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Muhammad Adrees Sent: Sunday, July 26, 2020 8:56 AM To: Sasoun Deronis ; 'Jithin J Singh' ; David Cielo Vielot Cc: Haiti Noc ; Eng Teck Ng ; Francois Boyer ; Jean Arleff Israel Chery ; Jean-Marc Castera ; Derrick Rowe ; Luigi Roy ; Ruthza Laleau Fils ; Hai_Tech_RFPO ; Ziad El Maalouf ; Hai_Tech_Transmission ; jithin.singh at tpmanagementsa.com; gerry.bolante at tpmanagementsa.com; 'rantt at tpmanagementsa.com' Subject: ZTE --MW LINK HAIGA107-HAIGA122 alignment required RSL is not stable Hi NOC, Please dispatch team for MW link HAIGA107-HAIGA122 as RSL The actual received level is lower than the given lower threshold. Thanks MW links Design RSL CURRENT RSL Difference HAIGA122-HAIGA107 -26.6 -68.2 41.6 Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Muhammad Adrees Sent: Friday, July 24, 2020 8:57 AM To: Sasoun Deronis >; 'Jithin J Singh' >; David Cielo Vielot > Cc: Haiti Noc >; Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; jithin.singh at tpmanagementsa.com; gerry.bolante at tpmanagementsa.com; 'rantt at tpmanagementsa.com' > Subject: RE: ZTE --HAIDN005 as Stand by power section reported alarm Hi Jithin, Thanks for support , stand by Power supply section _RPUB-PS2 Under Voltage is resolved and both power supply passing as design power. [cid:image002.png at 01D66346.3999CE50] Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Muhammad Adrees Sent: Thursday, July 23, 2020 11:33 AM To: Sasoun Deronis > Cc: Haiti Noc >; Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; jithin.singh at tpmanagementsa.com; gerry.bolante at tpmanagementsa.com; 'rantt at tpmanagementsa.com' > Subject: RE: ZTE --HAIDN005 as Stand by power section reported alarm Hi Jithin/David, Please check at site HAIDN005 as IDU stand by Power supply section _RPUB-PS2 Under Voltage. thanks Note : HAIDN011 is also connected with HAIDN005 ( rectification level 1st_ Priority ) Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Muhammad Adrees > Sent: Thursday, July 23, 2020 11:24 AM To: Sasoun Deronis > Cc: Haiti Noc >; Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; jithin.singh at tpmanagementsa.com; gerry.bolante at tpmanagementsa.com; 'rantt at tpmanagementsa.com' > Subject: RE: ZTE --HAIDN005 as Stand by power section reported alarm Noted. thanks Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Sasoun Deronis > Sent: Thursday, July 23, 2020 11:00 AM To: Muhammad Adrees > Cc: Haiti Noc >; Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; jithin.singh at tpmanagementsa.com; gerry.bolante at tpmanagementsa.com; 'rantt at tpmanagementsa.com' > Subject: RE: ZTE --HAIDN005 as Stand by power section reported alarm Hi Adrees, Talkpool team has been dispatched to check. Thank you! - TAS264445 Regards, Sasoun Deronis [cid:image001.jpg at 01D61957.A00D8CA0] From: Muhammad Adrees > Sent: Thursday, July 23, 2020 10:08 AM To: Haiti Noc >; Jean Arleff Israel Chery > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: ZTE --HAIDN005 as Stand by power section reported alarm HI NOC, Please dispatch team for site HAIDN005 as Stand by power section reported alarm. need to troubleshoot as power supply chain is not working fine. Thanks [cid:image003.png at 01D66346.3999CE50] Thanks & BR, Muhammad Adrees +50948742787 [signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 64635 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 8650 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 3293 bytes Desc: image003.png URL: From Haiti.Noc at digicelgroup.com Sun Jul 26 12:09:41 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 26 Jul 2020 18:09:41 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM Message-ID: Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 8 13 9 25 55 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 33 7 0 0 35 ZTE 12 11 3 0 12 Huawei 8 8 8 1 8 Network 53 26 11 1 55 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 7 0 7 17 55 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 208:55:52 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site, Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 195:52:40 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 186:38:43 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 175:06:36 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 116:45:56 Power Generator failure (Indeterminate) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 112:48:14 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 8:34 101:17:40 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 15:08 94:43:40 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h10 PM. Feedback expected from them INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 92:49:56 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 91:42:29 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR to be provided by TP INC411013 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/22/2020 18:37 91:14:40 Power Generator Failure (Faulty solenoid) Faulty PC board. Spare part not yet available. Follow up is ongoing INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 87:37:40 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 72:10:14 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 66:58:19 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 59:22:14 Power Power Failure (Indeterminate) Six out of seven E-Power rectifiers are faulty. Need to be replaced, Follow up is ongoing by them. INC411871 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 15:05 46:50:47 Power Power Failure (Indeterminate) Site will be up with commercial power. INC412043 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 7/24/2020 22:34 39:26:30 Power Generator failure (Radiator failure) Gasket head cylinder and radiator faulty. Follow up is ongoing INC412078 HAIDS194 MARTIN Sud ZTE 2G D O&M FUEL 7/25/2020 6:17 31:43:03 Fuel Generator failure (Fuel issue) Fuel team is informed 7/25/2020 10:40 AM. ETR to be provided by them INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 24:57:01 Power Generator failure (Indeterminate) Oil mixed with water, head cylinder and gasket suspected faulty. Follow up is ongoing INC412242 HDO261 LA_FERME Port-au-Prince Huawei 2G+3G+LTE+TDD B O&M_Fuel 7/25/2020 13:09 24:42:40 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/25/2020 at 9h58 PM. Feedback expected from them INC412184 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A O&M FUEL 7/25/2020 14:58 22:57:46 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/25/2020 at 7:15 pm. ETR to be provided. INC412197 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 16:51 21:04:31 Power Power Failure (Indeterminate) Faulty rectifier must be replaced. Next update to share when available INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 15:35:32 Power Power Failure (Indeterminate) An assessment has been submitted. Next update to share when available INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 15:35:32 Dependent Affected by the power issue at the main site Affected by HDC033 INC412410 HDN211 MILOT Nord Ericsson 2G B Talkpool 7/25/2020 22:38 15:17:37 Transmission Transmission (RAU failure) Affected by the faulty RAU at the link HDN200-HDN201, RAU replacement is ongoing INC412410 HDN212 LA_TANNERIE Nord Ericsson 2G D Talkpool 7/25/2020 22:38 15:17:37 Transmission Transmission (RAU failure) Affected by the faulty RAU at the link HDN200-HDN201, RAU replacement is ongoing INC412410 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G B Talkpool 7/25/2020 22:38 15:17:37 Transmission Transmission (RAU failure) Affected by the faulty RAU at the link HDN200-HDN201, RAU replacement is ongoing INC412410 HDN317 LAMNY Nord Ericsson 2G D Talkpool 7/25/2020 22:38 15:17:37 Transmission Transmission (RAU failure) Affected by the faulty RAU at the link HDN200-HDN201, RAU replacement is ongoing INC412375 HGA016 MORNE_OKO Nippes Ericsson 2G C O&M FUEL 7/26/2020 0:39 13:21:10 Fuel Generator failure (Fuel issue) Fuel team is informed 7/26/2020 9:04 AM. ETR to be provided by them INC412471 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 7/26/2020 2:22 11:34:14 Transmission Transmission (Indeterminate) No power issue found, TX team has been informed. ETA is expired, next update will be shared INC412471 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 7/26/2020 2:22 11:34:14 Dependent Affected by the Transmission issue at the main site Affected by HDO434. INC412618 HAIGA104 ANSE_D'AINAULT Grande-Anse ZTE 2G+3G A Talkpool 7/26/2020 10:03 3:57:57 Transmission Transmission (Indeterminate) Talkpool is not able to provide update. INC412618 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C Talkpool 7/26/2020 10:03 3:57:57 Dependent Affected by the Transmission issue at the main site Affected by HGA104 INC412618 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C Talkpool 7/26/2020 10:03 3:57:57 Dependent Affected by the Transmission issue at the main site Affected by HGA104 INC412618 HAIGA116 CAMP_BERNARD Grande-Anse ZTE 2G+3G C Talkpool 7/26/2020 10:03 3:57:57 Dependent Affected by the Transmission issue at the main site Affected by HGA104 INC412618 HAIGA114 ANSE_DAINAULT_II Grande-Anse ZTE 2G+3G B Talkpool 7/26/2020 10:03 3:57:57 Dependent Affected by the Transmission issue at the main site Affected by HGA104 INC412618 HAIGA115 DECOUVERT Grande-Anse ZTE 2G+3G B Talkpool 7/26/2020 10:03 3:57:57 Dependent Affected by the Transmission issue at the main site Affected by HGA104 INC412525 HAIDO152 THOR_65 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/26/2020 10:45 3:06:05 Power Power Failure (Indeterminate) Team is working on site INC412625 HDC363 NOYAU Centre Ericsson 2G D Talkpool 7/26/2020 11:06 2:49:48 Power Power Failure (Indeterminate) ETA is expired, next update will be shared INC412631 HAIDC013 CHEMIN_NEUF Artibonite Huawei 2G+3G+LTE B Talkpool 7/26/2020 12:13 1:42:54 Power Power Failure (Indeterminate) Team is on site INC412654 HGA007 REYNOLDS Nippes Ericsson 2G D Talkpool 7/26/2020 12:54 1:06:34 Dependent Affected by the Transmission issue at the main site Affected by transmission issue at HGA001 INC412654 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 7/26/2020 12:54 1:06:34 Dependent Affected by the Transmission issue at the main site Affected by transmission issue at HGA001 INC412654 HGA027 SAINTE_BELAIRE Nippes Ericsson 2G D Talkpool 7/26/2020 12:54 1:06:34 Dependent Affected by the Transmission issue at the main site Affected by transmission issue at HGA001 INC412654 HDS267 GRAND KAY ABRAHAM Nippes Ericsson 2G D Talkpool 7/26/2020 12:54 1:06:34 Dependent Affected by the Transmission issue at the main site Affected by transmission issue at HGA001 INC412654 HGA002 MIRAGOANE Nippes Ericsson 2G A Talkpool 7/26/2020 12:54 1:06:34 Dependent Affected by the Transmission issue at the main site Affected by transmission issue at HGA001 INC412654 HGA008 PAILLANT Nippes Ericsson 2G+3G D Talkpool 7/26/2020 12:54 1:06:34 Dependent Affected by the Transmission issue at the main site Affected by transmission issue at HGA001 INC412654 HGA020 GROS_TROU Nippes Ericsson 2G D Talkpool 7/26/2020 12:54 1:06:34 Dependent Affected by the Transmission issue at the main site Affected by transmission issue at HGA001 INC412654 HGA004 ST_MICHEL_DU_SUD Nippes Ericsson 2G B Talkpool 7/26/2020 12:54 1:06:34 Dependent Affected by the Transmission issue at the main site Affected by transmission issue at HGA001 INC412654 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 3G C Talkpool 7/26/2020 12:54 1:06:34 Dependent Affected by the Transmission issue at the main site Affected by transmission issue at HGA001 INC412654 HGA040 CARREFOUR_MOUSSIGNAC Nippes Ericsson 2G D Talkpool 7/26/2020 12:54 1:06:34 Dependent Affected by the Transmission issue at the main site Affected by transmission issue at HGA001 INC412659 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 7/26/2020 13:04 0:51:58 Power Power Failure (Indeterminate) Site will be back on air with commercial power INC412658 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/26/2020 13:10 0:50:36 Power Generator failure (Indeterminate) Team has been dispatched. ETA will be shared soon INC412657 HDO559 RUE _LAMY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/26/2020 13:12 0:39:20 Power Power Failure (Indeterminate) Team has been dispatched. ETA 2:50 PM INC412661 HDO411 CHABANNE Ouest Ericsson 2G D Talkpool 7/26/2020 13:26 0:34:33 Power Generator failure (Indeterminate) Team has been dispatched. ETA will be shared soon INC412663 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A Talkpool 7/26/2020 13:28 0:27:54 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 26 12:52:57 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 26 Jul 2020 18:52:57 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network for 2:00 PM. Message-ID: Hello All, Please receive below the report for partially down sites in the network for 2:00 PM. Cells out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1044:46:11 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 918:33:14 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 221:10:11 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 148:29:14 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 139:36:14 RBS RBS Fault (RUS failure) Faulty RUS01B3.spare need to be replaced. ETR to be provided. INC410490 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/21/2020 23:34 110:38:11 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411042 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 7/22/2020 16:46 93:25:38 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411060 HDS020 MONCHILE_2 Sud-Est Ericsson 2G A Talkpool 7/23/2020 0:37 85:34:43 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411413 HDS241 MARC_LASSERE Sud Ericsson 2G B Digicel 7/23/2020 14:06 72:06:11 RBS RBS Fault (Indeterminate) TX team requested support from Digicel TX team. Waiting for update INC411835 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 48:36:14 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411837 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 48:33:14 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412218 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/25/2020 10:00 28:11:45 Power Generator failure (Main Board failure) PC board faulty needed to be replace, Spare not yet available INC412215 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/26/2020 6:02 7:54:14 Power Power Failure (Indeterminate) Faulty freeze plug and water pump must be replaced. ETR to be provided INC412616 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/26/2020 9:40 4:16:14 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412619 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 4:11:14 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412517 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/26/2020 9:55 4:01:14 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411582 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/26/2020 10:20 3:52:11 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC412654 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 7/26/2020 12:54 1:17:44 Dependent Affected by the Transmission issue at the main site Affected by transmission issue at HGA001 INC412654 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 7/26/2020 12:54 1:17:44 Dependent Affected by the Transmission issue at the main site Affected by transmission issue at HGA001 Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 26 12:54:22 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 26 Jul 2020 18:54:22 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for 2:00 PM. Message-ID: Dear All, There are no site reported RUNNING ON BATTERY in the Network for 2:00 PM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Muhammad.Adrees at digicelgroup.com Sun Jul 26 13:37:10 2020 From: Muhammad.Adrees at digicelgroup.com (Muhammad Adrees) Date: Sun, 26 Jul 2020 19:37:10 +0000 Subject: [Rantt] ZTE --MW main link HAIGA157-HAIGA104 is still down. 8_ attached sites down //// Link is up Message-ID: Hi Jithin, Thanks for prompt response now link HAIGA157-HAIGA104 is up with connected links excepted MW link HAIGA114-HAIGA134 NOC please confirm if power issue at site HAIGA134 . thanks Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Muhammad Adrees Sent: Sunday, July 26, 2020 12:16 PM To: Sasoun Deronis ; 'Jithin J Singh' ; David Cielo Vielot Cc: Haiti Noc ; Eng Teck Ng ; Francois Boyer ; Jean Arleff Israel Chery ; Jean-Marc Castera ; Derrick Rowe ; Luigi Roy ; Ruthza Laleau Fils ; Hai_Tech_RFPO ; Ziad El Maalouf ; Hai_Tech_Transmission ; jithin.singh at tpmanagementsa.com; gerry.bolante at tpmanagementsa.com; 'rantt at tpmanagementsa.com' Subject: RE: ZTE --MW main link HAIGA157-HAIGA104 is still down. 8_ attached sites down Hi NOC, Please confirm if power issue at site HGA104 as MW main link HAIGA157-HAIGA104 is still down. Note: RSL value is not ok( continuously variation) please send also TX Team at site HAIGA104 for further investigation as HGA104 are not ping able. Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Muhammad Adrees Sent: Sunday, July 26, 2020 8:56 AM To: Sasoun Deronis >; 'Jithin J Singh' >; David Cielo Vielot > Cc: Haiti Noc >; Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; jithin.singh at tpmanagementsa.com; gerry.bolante at tpmanagementsa.com; 'rantt at tpmanagementsa.com' > Subject: ZTE --MW LINK HAIGA107-HAIGA122 alignment required RSL is not stable Hi NOC, Please dispatch team for MW link HAIGA107-HAIGA122 as RSL The actual received level is lower than the given lower threshold. Thanks MW links Design RSL CURRENT RSL Difference HAIGA122-HAIGA107 -26.6 -68.2 41.6 Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Muhammad Adrees Sent: Friday, July 24, 2020 8:57 AM To: Sasoun Deronis >; 'Jithin J Singh' >; David Cielo Vielot > Cc: Haiti Noc >; Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; jithin.singh at tpmanagementsa.com; gerry.bolante at tpmanagementsa.com; 'rantt at tpmanagementsa.com' > Subject: RE: ZTE --HAIDN005 as Stand by power section reported alarm Hi Jithin, Thanks for support , stand by Power supply section _RPUB-PS2 Under Voltage is resolved and both power supply passing as design power. [cid:image002.png at 01D66361.67E07870] Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Muhammad Adrees Sent: Thursday, July 23, 2020 11:33 AM To: Sasoun Deronis > Cc: Haiti Noc >; Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; jithin.singh at tpmanagementsa.com; gerry.bolante at tpmanagementsa.com; 'rantt at tpmanagementsa.com' > Subject: RE: ZTE --HAIDN005 as Stand by power section reported alarm Hi Jithin/David, Please check at site HAIDN005 as IDU stand by Power supply section _RPUB-PS2 Under Voltage. thanks Note : HAIDN011 is also connected with HAIDN005 ( rectification level 1st_ Priority ) Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Muhammad Adrees > Sent: Thursday, July 23, 2020 11:24 AM To: Sasoun Deronis > Cc: Haiti Noc >; Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; jithin.singh at tpmanagementsa.com; gerry.bolante at tpmanagementsa.com; 'rantt at tpmanagementsa.com' > Subject: RE: ZTE --HAIDN005 as Stand by power section reported alarm Noted. thanks Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Sasoun Deronis > Sent: Thursday, July 23, 2020 11:00 AM To: Muhammad Adrees > Cc: Haiti Noc >; Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; jithin.singh at tpmanagementsa.com; gerry.bolante at tpmanagementsa.com; 'rantt at tpmanagementsa.com' > Subject: RE: ZTE --HAIDN005 as Stand by power section reported alarm Hi Adrees, Talkpool team has been dispatched to check. Thank you! - TAS264445 Regards, Sasoun Deronis [cid:image001.jpg at 01D61957.A00D8CA0] From: Muhammad Adrees > Sent: Thursday, July 23, 2020 10:08 AM To: Haiti Noc >; Jean Arleff Israel Chery > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Hai_Tech_RFPO >; Ziad El Maalouf >; Hai_Tech_Transmission >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: ZTE --HAIDN005 as Stand by power section reported alarm HI NOC, Please dispatch team for site HAIDN005 as Stand by power section reported alarm. need to troubleshoot as power supply chain is not working fine. Thanks [cid:image003.png at 01D66361.67E07870] Thanks & BR, Muhammad Adrees +50948742787 [signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 64635 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 8650 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 3293 bytes Desc: image003.png URL: From Muhammad.Adrees at digicelgroup.com Sun Jul 26 14:35:17 2020 From: Muhammad.Adrees at digicelgroup.com (Muhammad Adrees) Date: Sun, 26 Jul 2020 20:35:17 +0000 Subject: [Rantt] ZTE MW links (Heavy rain and thunder storm links RSL issue need to be fix on 1st priority) Message-ID: Hi NOC, Be informed that below links are affected due to Heavy rain and thunder storm. Please create INC/TAS We need to fix all links RSL on 1st priority. Aside : Jithin, please assign resource accordingly. MW links Design RSL CURRENT RSL Difference HGA157-HGA068 -39.8 -62.5 23.3 _(1st priority level ) HAIGA157-HAIGA117 -31.9 -60.8 28.9_(5th priority level) HAIGA157-HAIGA103 -35.1 -59.6 24.5_(4th priority level) HAIGA056-HAIGA157 -35.2 -77.8 42.6_(3rd priority level) HAIGA056-HAIGA129 -37.8 -69.5 31.7_(2nd priority level ) HAIGA122-HAIGA107 -26.6 -68.2 41.6_(6th priority level) HAIGA050-HAITX026 -31.7 -38.1 7.3_dbm RSL difference HAIGA157-HAIGA104 -40.5 -44.5 4.5 _ dbm RSL difference Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Muhammad Adrees Sent: Saturday, July 25, 2020 11:10 PM To: Haiti Noc ; Jithin J Singh (jithin.j.singh at talkpool.com) ; Gerry Bolante (Gerry.Bolante at talkpool.com) ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' Cc: Eng Teck Ng ; Francois Boyer ; Jean Arleff Israel Chery ; Jean-Marc Castera ; Derrick Rowe ; Luigi Roy ; Ruthza Laleau Fils ; Ziad El Maalouf ; Luckerson Jean ; Carl-Edouard Bastien ; Jean Efraim Dossous ; Chandler Delouis ; Muhammad Irshad ; Sasoun Deronis ; Jean Arleff Israel Chery ; Guerdy Israel ; Hai_Tech_Transmission Subject: RE: Regarding ZTE Intermittent in Jeremie Hi NOC, Please note that due to Heavy rain and thunder storm currently 3_ Back bone links are affected in South. Thanks Aside Jithin, Please assign team for prioritized links RSL alignment rectification accordingly. 1st priority link HAIGA050-HAITX026 for RSL rectification. MW links Design RSL CURRENT RSL Difference HAIGA050-HAITX026 -31.7 -70 38.3 2nd priority link HAIGA056-HAIGA129 for RSL rectification. MW links Design RSL CURRENT RSL Difference HAIGA056-HAIGA129 -37.8 -69.5 31.7 3RD priority link HAIGA157-HAIGA068 for RSL rectification. MW links Design RSL CURRENT RSL Difference HAIGA157-HAIGA068 -39.8 -62.5 23.3 [cid:image005.png at 01D662D4.1C5AA660] Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Saturday, July 25, 2020 10:31 PM To: Jithin J Singh (jithin.j.singh at talkpool.com) >; Gerry Bolante > (Gerry.Bolante at talkpool.com) >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Ziad El Maalouf >; Luckerson Jean >; Carl-Edouard Bastien >; Jean Efraim Dossous >; Chandler Delouis >; Muhammad Adrees >; Haiti Noc >; Muhammad Irshad >; Sasoun Deronis >; Jean Arleff Israel Chery >; Guerdy Israel >; Hai_Tech_Transmission > Subject: RE: Regarding ZTE Intermittent in Jeremie Jithin, As discussed, please send a team to check this link below. NOC Team From: Muhammad Adrees > Sent: Saturday, July 25, 2020 10:14 PM To: Haiti Noc >; Muhammad Irshad >; Sasoun Deronis >; Jean Arleff Israel Chery >; Guerdy Israel >; Hai_Tech_Transmission > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Ziad El Maalouf >; Luckerson Jean >; Carl-Edouard Bastien >; Jean Efraim Dossous >; Chandler Delouis > Subject: RE: Regarding ZTE Intermittent in Jeremie Hi NOC, Please dispatch team for MW link SDH026-HGA050 as main back bone link RSL is not stable. thanks [cid:image007.png at 01D662D4.1C5AA660] [cid:image008.png at 01D662D4.1C5AA660] Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Saturday, July 25, 2020 10:07 PM To: Muhammad Irshad >; Haiti Noc >; Sasoun Deronis >; Jean Arleff Israel Chery >; Guerdy Israel >; Muhammad Adrees >; Hai_Tech_Transmission > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Ziad El Maalouf >; Luckerson Jean >; Carl-Edouard Bastien >; Jean Efraim Dossous >; Chandler Delouis > Subject: RE: Regarding ZTE Intermittent in Jeremie Adrees, Can you please check also from your side. NOC Team From: Muhammad Irshad > Sent: Saturday, July 25, 2020 9:55 PM To: Haiti Noc >; Sasoun Deronis >; Jean Arleff Israel Chery >; Guerdy Israel > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Ziad El Maalouf >; Luckerson Jean >; Carl-Edouard Bastien >; Jean Efraim Dossous >; Chandler Delouis > Subject: RE: Regarding ZTE Intermittent in Jeremie Hi NOC Team, Can you please check I found some fluctuation in jeremie.sites are connected with HAIGA050. [cid:image009.jpg at 01D662D4.1C5AA660] Severity NE Alarm Code Raised Time Cleared Time Duration(hh:mm:ss) Critical HAIGA050 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA050 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA151 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA151 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA061 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA061 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA052 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA052 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA060 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA060 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA119 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA119 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA058 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA058 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA106 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:03 Critical HAIGA106 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:03 Critical HAIGA131 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA131 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA129 The SCTP association is broken(198092230) 2020-07-25 21:42:01(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:06 Critical HAIGA129 The SCTP association is broken(198092230) 2020-07-25 21:42:01(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:06 Critical HAIGA051 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA051 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA055 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA153 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA153 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA062 The SCTP association is broken(198092230) 2020-07-25 21:42:04(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:03 Critical HAIGA062 The SCTP association is broken(198092230) 2020-07-25 21:42:04(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:03 Critical HAIGA053 The SCTP association is broken(198092230) 2020-07-25 21:42:04(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:03 Critical HAIGA053 The SCTP association is broken(198092230) 2020-07-25 21:42:04(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:03 Critical HAIGA057 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA057 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA059 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:06 Critical HAIGA059 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:06 Critical HAIGA063 The SCTP association is broken(198092230) 2020-07-25 21:42:04(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA063 The SCTP association is broken(198092230) 2020-07-25 21:42:04(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA054 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA054 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA128 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA128 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA067 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA067 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA145 The SCTP association is broken(198092230) 2020-07-25 21:42:05(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:03 Critical HAIGA145 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:05 BR// Muhammad Irshad ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 64635 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 56328 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Name: image005.jpg Type: image/jpeg Size: 100547 bytes Desc: image005.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 26 14:52:20 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 26 Jul 2020 20:52:20 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM Message-ID: Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 5 8 6 27 46 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 32 8 0 0 34 ZTE 6 5 2 0 6 Huawei 6 5 5 1 6 Network 44 18 7 1 46 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 5 0 2 14 46 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 211:25:29 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site, Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 197:44:07 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 188:37:56 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 177:05:49 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 119:15:33 Power Generator failure (Indeterminate) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 114:47:27 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 8:34 103:09:07 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 15:08 96:35:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h10 PM. Feedback expected from them INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 95:19:33 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 93:41:42 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR to be provided by TP INC411013 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/22/2020 18:37 93:06:07 Power Generator Failure (Faulty solenoid) Faulty PC board. Spare part not yet available. Follow up is ongoing INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 89:29:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 74:09:27 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 68:57:32 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 61:51:51 Power Power Failure (Indeterminate) Six out of seven E-Power rectifiers are faulty. Need to be replaced, Follow up is ongoing by them. INC411871 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 15:05 49:20:24 Power Power Failure (Indeterminate) Site will be up with commercial power./ TX team has been informed to double check INC412043 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 7/24/2020 22:34 41:25:43 Power Generator failure (Radiator failure) Gasket head cylinder and radiator faulty. Follow up is ongoing INC412078 HAIDS194 MARTIN Sud ZTE 2G D O&M FUEL 7/25/2020 6:17 33:42:16 Fuel Generator failure (Fuel issue) Fuel team is informed 7/25/2020 10:40 AM. ETR to be provided by them INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 26:56:14 Power Generator failure (Indeterminate) Oil mixed with water, head cylinder and gasket suspected faulty. Follow up is ongoing INC412242 HDO261 LA_FERME Port-au-Prince Huawei 2G+3G+LTE+TDD B O&M_Fuel 7/25/2020 13:09 26:34:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/25/2020 at 9h58 PM. Feedback expected from them INC412197 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 16:51 23:34:08 Power Power Failure (Indeterminate) Faulty rectifier must be replaced. Next update to share when available INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 18:05:09 Power Power Failure (Indeterminate) An assessment has been submitted. Next update to share when available INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 18:05:09 Dependent Affected by the power issue at the main site Affected by HDC033 INC412375 HGA016 MORNE_OKO Nippes Ericsson 2G C Talkpool 7/26/2020 0:39 15:20:23 Power Generator failure (Indeterminate) Fuel added, power team is informed to start the genset. INC412471 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 7/26/2020 2:22 14:03:51 Transmission Transmission (RAU failure) Faulty RAU2X must be replaced. ETR to be provided INC412471 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 7/26/2020 2:22 14:03:51 Dependent Affected by the Transmission issue at the main site Affected by HDO434. INC412659 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 7/26/2020 13:04 3:21:35 Power Power Failure (Indeterminate) Site will be back on air with commercial power INC412654 HGA007 REYNOLDS Nippes Ericsson 2G D Talkpool 7/26/2020 12:54 3:05:47 Dependent Affected by the Transmission issue at the main site Affected by the faulty AMM at HGA001, Replacement is ongoing INC412654 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 7/26/2020 12:54 3:05:47 Dependent Affected by the Transmission issue at the main site Affected by the faulty AMM at HGA001, Replacement is ongoing INC412654 HGA027 SAINTE_BELAIRE Nippes Ericsson 2G D Talkpool 7/26/2020 12:54 3:05:47 Dependent Affected by the Transmission issue at the main site Affected by the faulty AMM at HGA001, Replacement is ongoing INC412654 HDS267 GRAND KAY ABRAHAM Nippes Ericsson 2G D Talkpool 7/26/2020 12:54 3:05:47 Dependent Affected by the Transmission issue at the main site Affected by the faulty AMM at HGA001, Replacement is ongoing INC412654 HGA002 MIRAGOANE Nippes Ericsson 2G+3G A Talkpool 7/26/2020 12:54 3:05:47 Dependent Affected by the Transmission issue at the main site Affected by the faulty AMM at HGA001, Replacement is ongoing INC412654 HGA008 PAILLANT Nippes Ericsson 2G+3G D Talkpool 7/26/2020 12:54 3:05:47 Dependent Affected by the Transmission issue at the main site Affected by the faulty AMM at HGA001, Replacement is ongoing INC412654 HGA020 GROS_TROU Nippes Ericsson 2G D Talkpool 7/26/2020 12:54 3:05:47 Dependent Affected by the Transmission issue at the main site Affected by the faulty AMM at HGA001, Replacement is ongoing INC412654 HGA004 ST_MICHEL_DU_SUD Nippes Ericsson 2G B Talkpool 7/26/2020 12:54 3:05:47 Dependent Affected by the Transmission issue at the main site Affected by the faulty AMM at HGA001, Replacement is ongoing INC412654 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 3G C Talkpool 7/26/2020 12:54 3:05:47 Dependent Affected by the Transmission issue at the main site Affected by the faulty AMM at HGA001, Replacement is ongoing INC412654 HGA040 CARREFOUR_MOUSSIGNAC Nippes Ericsson 2G D Talkpool 7/26/2020 12:54 3:05:47 Dependent Affected by the Transmission issue at the main site Affected by the faulty AMM at HGA001, Replacement is ongoing INC412658 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/26/2020 13:10 2:49:49 Power Generator failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing INC412661 HDO411 CHABANNE Ouest Ericsson 2G D Talkpool 7/26/2020 13:26 2:33:46 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 4:30 PM INC412678 HAIDC293 SOUVENANCE Artibonite Huawei 2G D Talkpool 7/26/2020 14:55 1:30:31 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 18:25h INC412553 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G A Talkpool 7/26/2020 14:25 1:17:18 Power Power Failure (Indeterminate) Team has been dispatched. ETA 5:50 PM INC412566 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 7/26/2020 15:10 1:15:20 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 18:30h INC412567 HDN215 ST_RAPHAEL Nord Ericsson 2G+3G B Talkpool 7/26/2020 15:10 1:15:19 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC412567 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/26/2020 15:10 1:15:19 Dependent Affected by the power issue at the main site Affected by HDN215. INC412567 HDN239 ST_RAPHAEL_II Nord Ericsson 2G D Talkpool 7/26/2020 15:10 1:15:19 Dependent Affected by the power issue at the main site Affected by HDN215. INC412564 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 7/26/2020 15:02 0:57:49 Power Generator failure (Indeterminate) Team has been dispatched. ETA will be shared soon ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From gerry.bolante at talkpool.com Sun Jul 26 15:27:31 2020 From: gerry.bolante at talkpool.com (Gerry Bolante) Date: Sun, 26 Jul 2020 21:27:31 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM In-Reply-To: References: Message-ID: Hello NOC, HDO527 - Portable Genset has been installed to recover the site while the Solenoid issue will be replaced as soon as the spare is available. This should be UP now. BR Gerry ________________________________ From: Pierre Moise Bouloute on behalf of Haiti Noc Sent: Sunday, July 26, 2020 4:52 PM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com ; astrid.argana at tpmanagementsa.com ; Astrid Argana ; Journal ; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: [Tp.ran] NOC hourly report at 04:00 PM Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 5 8 6 27 46 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 32 8 0 0 34 ZTE 6 5 2 0 6 Huawei 6 5 5 1 6 Network 44 18 7 1 46 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 5 0 2 14 46 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 211:25:29 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site, Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 197:44:07 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 188:37:56 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 177:05:49 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 119:15:33 Power Generator failure (Indeterminate) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 114:47:27 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 8:34 103:09:07 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 15:08 96:35:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h10 PM. Feedback expected from them INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 95:19:33 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 93:41:42 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR to be provided by TP INC411013 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/22/2020 18:37 93:06:07 Power Generator Failure (Faulty solenoid) Faulty PC board. Spare part not yet available. Follow up is ongoing INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 89:29:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 74:09:27 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 68:57:32 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 61:51:51 Power Power Failure (Indeterminate) Six out of seven E-Power rectifiers are faulty. Need to be replaced, Follow up is ongoing by them. INC411871 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 15:05 49:20:24 Power Power Failure (Indeterminate) Site will be up with commercial power./ TX team has been informed to double check INC412043 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 7/24/2020 22:34 41:25:43 Power Generator failure (Radiator failure) Gasket head cylinder and radiator faulty. Follow up is ongoing INC412078 HAIDS194 MARTIN Sud ZTE 2G D O&M FUEL 7/25/2020 6:17 33:42:16 Fuel Generator failure (Fuel issue) Fuel team is informed 7/25/2020 10:40 AM. ETR to be provided by them INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 26:56:14 Power Generator failure (Indeterminate) Oil mixed with water, head cylinder and gasket suspected faulty. Follow up is ongoing INC412242 HDO261 LA_FERME Port-au-Prince Huawei 2G+3G+LTE+TDD B O&M_Fuel 7/25/2020 13:09 26:34:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/25/2020 at 9h58 PM. Feedback expected from them INC412197 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 16:51 23:34:08 Power Power Failure (Indeterminate) Faulty rectifier must be replaced. Next update to share when available INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 18:05:09 Power Power Failure (Indeterminate) An assessment has been submitted. Next update to share when available INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 18:05:09 Dependent Affected by the power issue at the main site Affected by HDC033 INC412375 HGA016 MORNE_OKO Nippes Ericsson 2G C Talkpool 7/26/2020 0:39 15:20:23 Power Generator failure (Indeterminate) Fuel added, power team is informed to start the genset. INC412471 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 7/26/2020 2:22 14:03:51 Transmission Transmission (RAU failure) Faulty RAU2X must be replaced. ETR to be provided INC412471 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 7/26/2020 2:22 14:03:51 Dependent Affected by the Transmission issue at the main site Affected by HDO434. INC412659 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 7/26/2020 13:04 3:21:35 Power Power Failure (Indeterminate) Site will be back on air with commercial power INC412654 HGA007 REYNOLDS Nippes Ericsson 2G D Talkpool 7/26/2020 12:54 3:05:47 Dependent Affected by the Transmission issue at the main site Affected by the faulty AMM at HGA001, Replacement is ongoing INC412654 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 7/26/2020 12:54 3:05:47 Dependent Affected by the Transmission issue at the main site Affected by the faulty AMM at HGA001, Replacement is ongoing INC412654 HGA027 SAINTE_BELAIRE Nippes Ericsson 2G D Talkpool 7/26/2020 12:54 3:05:47 Dependent Affected by the Transmission issue at the main site Affected by the faulty AMM at HGA001, Replacement is ongoing INC412654 HDS267 GRAND KAY ABRAHAM Nippes Ericsson 2G D Talkpool 7/26/2020 12:54 3:05:47 Dependent Affected by the Transmission issue at the main site Affected by the faulty AMM at HGA001, Replacement is ongoing INC412654 HGA002 MIRAGOANE Nippes Ericsson 2G+3G A Talkpool 7/26/2020 12:54 3:05:47 Dependent Affected by the Transmission issue at the main site Affected by the faulty AMM at HGA001, Replacement is ongoing INC412654 HGA008 PAILLANT Nippes Ericsson 2G+3G D Talkpool 7/26/2020 12:54 3:05:47 Dependent Affected by the Transmission issue at the main site Affected by the faulty AMM at HGA001, Replacement is ongoing INC412654 HGA020 GROS_TROU Nippes Ericsson 2G D Talkpool 7/26/2020 12:54 3:05:47 Dependent Affected by the Transmission issue at the main site Affected by the faulty AMM at HGA001, Replacement is ongoing INC412654 HGA004 ST_MICHEL_DU_SUD Nippes Ericsson 2G B Talkpool 7/26/2020 12:54 3:05:47 Dependent Affected by the Transmission issue at the main site Affected by the faulty AMM at HGA001, Replacement is ongoing INC412654 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 3G C Talkpool 7/26/2020 12:54 3:05:47 Dependent Affected by the Transmission issue at the main site Affected by the faulty AMM at HGA001, Replacement is ongoing INC412654 HGA040 CARREFOUR_MOUSSIGNAC Nippes Ericsson 2G D Talkpool 7/26/2020 12:54 3:05:47 Dependent Affected by the Transmission issue at the main site Affected by the faulty AMM at HGA001, Replacement is ongoing INC412658 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/26/2020 13:10 2:49:49 Power Generator failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing INC412661 HDO411 CHABANNE Ouest Ericsson 2G D Talkpool 7/26/2020 13:26 2:33:46 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 4:30 PM INC412678 HAIDC293 SOUVENANCE Artibonite Huawei 2G D Talkpool 7/26/2020 14:55 1:30:31 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 18:25h INC412553 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G A Talkpool 7/26/2020 14:25 1:17:18 Power Power Failure (Indeterminate) Team has been dispatched. ETA 5:50 PM INC412566 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 7/26/2020 15:10 1:15:20 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 18:30h INC412567 HDN215 ST_RAPHAEL Nord Ericsson 2G+3G B Talkpool 7/26/2020 15:10 1:15:19 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC412567 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/26/2020 15:10 1:15:19 Dependent Affected by the power issue at the main site Affected by HDN215. INC412567 HDN239 ST_RAPHAEL_II Nord Ericsson 2G D Talkpool 7/26/2020 15:10 1:15:19 Dependent Affected by the power issue at the main site Affected by HDN215. INC412564 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 7/26/2020 15:02 0:57:49 Power Generator failure (Indeterminate) Team has been dispatched. ETA will be shared soon ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 26 15:57:39 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 26 Jul 2020 21:57:39 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM In-Reply-To: References: Message-ID: Hello Gerry Site is up. Thanks BR NOC team From: Gerry Bolante Sent: Sunday, July 26, 2020 5:28 PM To: Haiti Noc ; 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; Journal ; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: [EXTERNAL] Re: NOC hourly report at 04:00 PM Hello NOC, HDO527 - Portable Genset has been installed to recover the site while the Solenoid issue will be replaced as soon as the spare is available. This should be UP now. BR Gerry ________________________________ From: Pierre Moise Bouloute > on behalf of Haiti Noc > Sent: Sunday, July 26, 2020 4:52 PM To: 'fibertt at tpmanagementsa.com' >; 'fon at tpmanagementsa.com' >; 'hpu.maintenance at tpmanagementsa.com' >; 'hpu_alarms at tpmanagementsa.com' >; 'msc at tpmanagementsa.com' >; 'powertt at tpmanagementsa.com' >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; 'tp.fo at tpmanagementsa.com' >; 'tp.imc.haiti at tpmanagementsa.com' >; 'tp.ran at tpmanagementsa.com' >; 'tp_tech at tpmanagementsa.com' >; Jithin J Singh >; 'Astrid' >; HAI_BO_Fuel at digicelgroup.com >; astrid.argana at tpmanagementsa.com >; Astrid Argana >; Journal >; Muhammad Irshad >; Bernard Yacoub >; Mackenzy.Boursiquot at tpmanagementsa.com > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Hai_Tech_O&M > Subject: [Tp.ran] NOC hourly report at 04:00 PM Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 5 8 6 27 46 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 32 8 0 0 34 ZTE 6 5 2 0 6 Huawei 6 5 5 1 6 Network 44 18 7 1 46 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 5 0 2 14 46 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 211:25:29 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site, Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 197:44:07 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 188:37:56 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 177:05:49 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 119:15:33 Power Generator failure (Indeterminate) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 114:47:27 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 8:34 103:09:07 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 15:08 96:35:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h10 PM. Feedback expected from them INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 95:19:33 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 93:41:42 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR to be provided by TP INC411013 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/22/2020 18:37 93:06:07 Power Generator Failure (Faulty solenoid) Faulty PC board. Spare part not yet available. Follow up is ongoing INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 89:29:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 74:09:27 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 68:57:32 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 61:51:51 Power Power Failure (Indeterminate) Six out of seven E-Power rectifiers are faulty. Need to be replaced, Follow up is ongoing by them. INC411871 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 15:05 49:20:24 Power Power Failure (Indeterminate) Site will be up with commercial power./ TX team has been informed to double check INC412043 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 7/24/2020 22:34 41:25:43 Power Generator failure (Radiator failure) Gasket head cylinder and radiator faulty. Follow up is ongoing INC412078 HAIDS194 MARTIN Sud ZTE 2G D O&M FUEL 7/25/2020 6:17 33:42:16 Fuel Generator failure (Fuel issue) Fuel team is informed 7/25/2020 10:40 AM. ETR to be provided by them INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 26:56:14 Power Generator failure (Indeterminate) Oil mixed with water, head cylinder and gasket suspected faulty. Follow up is ongoing INC412242 HDO261 LA_FERME Port-au-Prince Huawei 2G+3G+LTE+TDD B O&M_Fuel 7/25/2020 13:09 26:34:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/25/2020 at 9h58 PM. Feedback expected from them INC412197 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 16:51 23:34:08 Power Power Failure (Indeterminate) Faulty rectifier must be replaced. Next update to share when available INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 18:05:09 Power Power Failure (Indeterminate) An assessment has been submitted. Next update to share when available INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 18:05:09 Dependent Affected by the power issue at the main site Affected by HDC033 INC412375 HGA016 MORNE_OKO Nippes Ericsson 2G C Talkpool 7/26/2020 0:39 15:20:23 Power Generator failure (Indeterminate) Fuel added, power team is informed to start the genset. INC412471 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 7/26/2020 2:22 14:03:51 Transmission Transmission (RAU failure) Faulty RAU2X must be replaced. ETR to be provided INC412471 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 7/26/2020 2:22 14:03:51 Dependent Affected by the Transmission issue at the main site Affected by HDO434. INC412659 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 7/26/2020 13:04 3:21:35 Power Power Failure (Indeterminate) Site will be back on air with commercial power INC412654 HGA007 REYNOLDS Nippes Ericsson 2G D Talkpool 7/26/2020 12:54 3:05:47 Dependent Affected by the Transmission issue at the main site Affected by the faulty AMM at HGA001, Replacement is ongoing INC412654 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 7/26/2020 12:54 3:05:47 Dependent Affected by the Transmission issue at the main site Affected by the faulty AMM at HGA001, Replacement is ongoing INC412654 HGA027 SAINTE_BELAIRE Nippes Ericsson 2G D Talkpool 7/26/2020 12:54 3:05:47 Dependent Affected by the Transmission issue at the main site Affected by the faulty AMM at HGA001, Replacement is ongoing INC412654 HDS267 GRAND KAY ABRAHAM Nippes Ericsson 2G D Talkpool 7/26/2020 12:54 3:05:47 Dependent Affected by the Transmission issue at the main site Affected by the faulty AMM at HGA001, Replacement is ongoing INC412654 HGA002 MIRAGOANE Nippes Ericsson 2G+3G A Talkpool 7/26/2020 12:54 3:05:47 Dependent Affected by the Transmission issue at the main site Affected by the faulty AMM at HGA001, Replacement is ongoing INC412654 HGA008 PAILLANT Nippes Ericsson 2G+3G D Talkpool 7/26/2020 12:54 3:05:47 Dependent Affected by the Transmission issue at the main site Affected by the faulty AMM at HGA001, Replacement is ongoing INC412654 HGA020 GROS_TROU Nippes Ericsson 2G D Talkpool 7/26/2020 12:54 3:05:47 Dependent Affected by the Transmission issue at the main site Affected by the faulty AMM at HGA001, Replacement is ongoing INC412654 HGA004 ST_MICHEL_DU_SUD Nippes Ericsson 2G B Talkpool 7/26/2020 12:54 3:05:47 Dependent Affected by the Transmission issue at the main site Affected by the faulty AMM at HGA001, Replacement is ongoing INC412654 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 3G C Talkpool 7/26/2020 12:54 3:05:47 Dependent Affected by the Transmission issue at the main site Affected by the faulty AMM at HGA001, Replacement is ongoing INC412654 HGA040 CARREFOUR_MOUSSIGNAC Nippes Ericsson 2G D Talkpool 7/26/2020 12:54 3:05:47 Dependent Affected by the Transmission issue at the main site Affected by the faulty AMM at HGA001, Replacement is ongoing INC412658 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/26/2020 13:10 2:49:49 Power Generator failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing INC412661 HDO411 CHABANNE Ouest Ericsson 2G D Talkpool 7/26/2020 13:26 2:33:46 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 4:30 PM INC412678 HAIDC293 SOUVENANCE Artibonite Huawei 2G D Talkpool 7/26/2020 14:55 1:30:31 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 18:25h INC412553 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G A Talkpool 7/26/2020 14:25 1:17:18 Power Power Failure (Indeterminate) Team has been dispatched. ETA 5:50 PM INC412566 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 7/26/2020 15:10 1:15:20 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 18:30h INC412567 HDN215 ST_RAPHAEL Nord Ericsson 2G+3G B Talkpool 7/26/2020 15:10 1:15:19 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC412567 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/26/2020 15:10 1:15:19 Dependent Affected by the power issue at the main site Affected by HDN215. INC412567 HDN239 ST_RAPHAEL_II Nord Ericsson 2G D Talkpool 7/26/2020 15:10 1:15:19 Dependent Affected by the power issue at the main site Affected by HDN215. INC412564 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 7/26/2020 15:02 0:57:49 Power Generator failure (Indeterminate) Team has been dispatched. ETA will be shared soon ==> Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 26 17:25:06 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 26 Jul 2020 23:25:06 +0000 Subject: [Rantt] NOC SITE REPORT updated for this July 26nd, 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this July 26nd, 2020 till 7:00 PM > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 214:09:04 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site, Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 201:00:29 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 191:36:00 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 180:03:53 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 121:59:08 Power Generator failure (Indeterminate) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 117:45:31 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 8:34 106:25:29 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 15:08 99:51:29 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h10 PM. Feedback expected from them INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 98:03:08 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 96:39:46 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR to be provided by TP INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 92:45:29 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 77:07:31 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 71:55:36 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 64:35:26 Power Power Failure (Indeterminate) Six out of seven E-Power rectifiers are faulty. Need to be replaced, Follow up is ongoing by them. INC411871 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 15:05 52:03:59 Power Power Failure (Indeterminate) Site will be up with commercial power. INC412043 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 7/24/2020 22:34 44:23:47 Power Generator failure (Radiator failure) Gasket head cylinder and radiator faulty. Follow up is ongoing INC412078 HAIDS194 MARTIN Sud ZTE 2G D O&M FUEL 7/25/2020 6:17 36:40:20 Fuel Generator failure (Fuel issue) Fuel team is informed 7/25/2020 10:40 AM. ETR to be provided by them INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 29:54:18 Power Generator failure (Indeterminate) Oil mixed with water, head cylinder and gasket suspected faulty. Follow up is ongoing INC412242 HDO261 LA_FERME Port-au-Prince Huawei 2G+3G B O&M_Fuel 7/25/2020 13:09 29:50:29 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/25/2020 at 9h58 PM. Feedback expected from them INC412197 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 16:51 26:17:43 Power Power Failure (Indeterminate) Faulty rectifier must be replaced. Next update to share when available INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 20:48:44 Power Power Failure (Indeterminate) An assessment has been submitted. Next update to share when available INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 20:48:44 Dependent Affected by the power issue at the main site Affected by HDC033 INC412375 HGA016 MORNE_OKO Nippes Ericsson 2G C Talkpool 7/26/2020 0:39 18:18:27 Power Generator failure (Indeterminate) Fuel issue reported by Power the amount of fuel added is too low INC412659 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 7/26/2020 13:04 6:05:10 Power Power Failure (Indeterminate) Site will be back on air with commercial power INC412658 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/26/2020 13:10 5:47:53 Power Generator failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing INC412684 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 7/26/2020 14:58 4:10:54 Transmission Transmission (Indeterminate) No power issue found, TX team has been informed. ETA to be provided INC412566 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 7/26/2020 15:10 3:58:55 Power Power Failure (Indeterminate) ETA is expired, next update to be shared INC412567 HDN215 ST_RAPHAEL Nord Ericsson 2G+3G B Talkpool 7/26/2020 15:10 3:58:54 Power Power Failure (Indeterminate) Team can't reach the site due to heavy rains in the area. ETA to be provided INC412567 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/26/2020 15:10 3:58:54 Dependent Affected by the power issue at the main site Affected by HDN215. INC412567 HDN239 ST_RAPHAEL_II Nord Ericsson 2G D Talkpool 7/26/2020 15:10 3:58:54 Dependent Affected by the power issue at the main site Affected by HDN215. INC412691 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/26/2020 15:49 3:10:17 Power Power Failure (Indeterminate) Team has been dispatched. ETA 8:15 PM INC412576 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/26/2020 16:26 2:43:00 Power Power Failure (Indeterminate) Portable genset is out of fuel. Next update to share when available INC412572 HAIDS211 CATICHE (FRONTIERE) Sud ZTE 2G+3G D Talkpool 7/26/2020 16:17 2:40:51 Power Generator failure (Indeterminate) Team has been dispatched. New ETA: 7:15 PM INC412725 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/26/2020 17:25 1:34:15 Power Power Failure (Indeterminate) Team has been dispatched. ETA 7:50 PM INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/26/2020 17:37 1:22:25 Power Power Failure (Indeterminate) Team has been dispatched. ETA 7:40 PM INC412730 HAIDO491 COTE_DE_PLAGE_28 Port-au-Prince ZTE 2G+3G B Talkpool 7/26/2020 17:38 1:20:30 Power Power Failure (Indeterminate) Team has been dispatched. ETA 8:15 PM INC412595 HAIDO045 BEL_AIR_FONTAMARA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/26/2020 17:41 1:17:35 Power Power Failure (Indeterminate) Team has been dispatched. ETA 7:30 PM INC412595 HAIDO241 FONTAMARA_41 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/26/2020 17:41 1:17:35 Dependent Affected by the power issue at the main site Affected by HDO045 INC412595 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/26/2020 17:41 1:17:35 Dependent Affected by the power issue at the main site Affected by HDO045 INC412595 HAIDO532 FONTAMARA_ 43 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/26/2020 17:41 1:17:35 Dependent Affected by the power issue at the main site Affected by HDO045 INC412595 HAIDO526 CHEAU D'EAU Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/26/2020 17:41 1:17:35 Dependent Affected by the power issue at the main site Affected by HDO045 INC412736 HDC268 DESARMES Artibonite Ericsson LTE A Talkpool 7/26/2020 17:54 1:15:00 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC412801 HDN103 LA_POINTE Nord-Ouest Ericsson 2G+3G A Talkpool 7/26/2020 18:06 1:02:58 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC412801 HDN102 BREEZE_MARINA Nord-Ouest Ericsson 2G D Talkpool 7/26/2020 18:06 1:02:58 Dependent Affected by the power issue at the main site Affected by HDN103. INC412801 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 7/26/2020 18:06 1:02:58 Dependent Affected by the power issue at the main site Affected by HDN103. INC412801 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/26/2020 18:06 1:02:58 Dependent Affected by the power issue at the main site Affected by HDN103. INC412801 HDN113 NAN_GRIGRI Nord-Ouest Ericsson 2G+3G A Talkpool 7/26/2020 18:06 1:02:58 Dependent Affected by the power issue at the main site Affected by HDN103. INC412801 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 7/26/2020 18:06 1:02:58 Dependent Affected by the power issue at the main site Affected by HDN103. INC412801 HDN108 DESGRANGES Nord-Ouest Ericsson 2G A Talkpool 7/26/2020 18:06 1:02:58 Dependent Affected by the power issue at the main site Affected by HDN103. INC412801 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B Talkpool 7/26/2020 18:06 1:02:58 Dependent Affected by the power issue at the main site Affected by HDN103. INC412801 HDN110 HOTEL_KAF Nord-Ouest Ericsson 3G A Talkpool 7/26/2020 18:06 1:02:58 Dependent Affected by the power issue at the main site Affected by HDN103. INC412801 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 3G A Talkpool 7/26/2020 18:06 1:02:58 Dependent Affected by the power issue at the main site Affected by HDN103. INC412801 HDN101 BOIS_DU_LAC Nord-Ouest Ericsson 3G B Talkpool 7/26/2020 18:06 1:02:58 Dependent Affected by the power issue at the main site Affected by HDN103. INC412801 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 3G B Talkpool 7/26/2020 18:06 1:02:58 Dependent Affected by the power issue at the main site Affected by HDN103. INC412801 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 3G A Talkpool 7/26/2020 18:06 1:02:58 Dependent Affected by the power issue at the main site Affected by HDN103. INC412599 HAIDO014 MAHOTIERE_85 Port-au-Prince Ericsson 2G+3G+LTE A Talkpool 7/26/2020 18:03 0:56:28 Power Power Failure (Indeterminate) Team has been dispatched. ETA will be shared soon INC412802 HDO221 4_AVE_BOLOSSE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/26/2020 18:07 0:51:43 Power Power Failure (Indeterminate) Team has been dispatched. ETA will be shared soon INC412739 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/26/2020 18:18 0:41:23 Power Power Failure (Indeterminate) Team has been dispatched. ETA 8:10 PM Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1049:52:08 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 923:55:08 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 226:16:08 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 153:51:08 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 144:58:08 RBS RBS Fault (RUS failure) Faulty RUS01B3.spare need to be replaced. ETR to be provided. INC410490 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/21/2020 23:34 115:44:08 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411042 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 7/22/2020 16:46 98:32:08 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411060 HDS020 MONCHILE_2 Sud-Est Ericsson 2G A Talkpool 7/23/2020 0:37 90:41:08 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411413 HDS241 MARC_LASSERE Sud Ericsson 2G B Digicel 7/23/2020 14:06 77:12:08 RBS RBS Fault (Indeterminate) TX team requested support from Digicel TX team. Waiting for update INC411835 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 53:58:08 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411837 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 53:55:08 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412218 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/25/2020 10:00 33:18:08 Power Generator failure (Main Board failure) PC board faulty needed to be replace, Spare not yet available INC412215 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/26/2020 6:02 13:16:08 Power Power Failure (Indeterminate) Faulty freeze plug and water pump must be replaced. ETR to be provided INC412616 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/26/2020 9:40 9:38:08 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412619 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 9:33:08 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412517 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/26/2020 9:55 9:23:08 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411582 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/26/2020 10:20 8:58:08 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC412667 HDS300 VALLEE_DE_JACMEL Sud-Est Ericsson 2G A Talkpool 7/26/2020 14:06 5:12:08 RBS RBS Fault (DUG Failure) Faulty DUG. Spare part requested and not yet available INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 3:40:08 RBS RBS Fault (Indeterminate) Team has been dispatched. ETA: 19:40h INC412726 HDN159 GROS_BASSIN Nord-Ouest Ericsson 2G D Talkpool 7/26/2020 17:26 1:52:08 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC412736 HDC268 DESARMES Artibonite Ericsson 2G A Talkpool 7/26/2020 17:54 1:24:08 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet Sites Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC412395 HGA014 AZILE Nippes Ericsson 2G+3G A Talkpool 7/26/2020 5:26 7/26/2020 7:48 2:21:40 4:00:00 Compliant Power Generator failure (Indeterminate) No alarm displayed due to no battery starter OK Check all and genset restarted with another battery INC412395 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 7/26/2020 5:26 7/26/2020 7:48 2:21:40 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HGA014 Cascaded Back up with the main site. INC412395 HGA047 VALADE Nippes Ericsson 2G D Talkpool 7/26/2020 5:26 7/26/2020 7:48 2:21:40 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HGA014 Cascaded Back up with the main site. INC412372 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/25/2020 23:34 7/26/2020 7:52 8:17:34 4:00:00 Not Compliant Power Generator failure (Indeterminate) Portable genset out of fuel Need to be justified Portable genset has been refueled INC412494 HAIGA104 ANSE_D'AINAULT Grande-Anse ZTE 2G+3G A Talkpool 7/26/2020 5:42 7/26/2020 9:31 3:49:32 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate OK Site is up after made alignment value is improved from 72.1 to 44.1 INC412494 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C Talkpool 7/26/2020 5:42 7/26/2020 9:31 3:49:32 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA104 Cascaded Back up with the main site. INC412494 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C Talkpool 7/26/2020 5:42 7/26/2020 9:31 3:49:32 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA104 Cascaded Back up with the main site. INC412494 HAIGA116 CAMP_BERNARD Grande-Anse ZTE 2G+3G C Talkpool 7/26/2020 5:42 7/26/2020 9:31 3:49:32 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA104 Cascaded Back up with the main site. INC412494 HAIGA114 ANSE_DAINAULT_II Grande-Anse ZTE 2G+3G B Talkpool 7/26/2020 5:42 7/26/2020 9:31 3:49:32 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA104 Cascaded Back up with the main site. INC412494 HAIGA115 DECOUVERT Grande-Anse ZTE 2G+3G B Talkpool 7/26/2020 5:42 7/26/2020 9:31 3:49:32 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA104 Cascaded Back up with the main site. INC412476 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/26/2020 2:51 7/26/2020 9:36 6:45:05 4:00:00 Not Compliant Power Generator failure (Indeterminate) Portable genset out of fuel Need to be justified 7 gal. of fuel added in the portable genset INC412476 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/26/2020 2:51 7/26/2020 9:36 6:45:05 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS277 Cascaded Back up with the main site. INC412514 HDS313 DARDE_ LA_ MONTAGNE Sud-Est Ericsson 2G C Talkpool 7/25/2020 19:54 7/26/2020 13:05 17:10:19 4:00:00 Not Compliant Transmission Transmission (RAU failure) Faulty RAU Spare RAU has been replaced INC412607 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C Talkpool 7/26/2020 8:46 7/26/2020 13:26 4:39:36 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature due to pump leak Need to be justified Water pump repaired, GM made, 1 gal. of coolant added and genset restarted INC412622 HDO335 PALMA Ouest Ericsson 2G D Talkpool 7/26/2020 10:38 7/26/2020 13:46 3:07:34 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC412618 HAIGA104 ANSE_D'AINAULT Grande-Anse ZTE 2G+3G A Talkpool 7/26/2020 10:03 7/26/2020 15:03 5:00:27 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate Need to be justified Site is up after made alignment value is improved from 72.1 to 44.1 INC412618 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C Talkpool 7/26/2020 10:03 7/26/2020 15:03 5:00:27 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA104 Cascaded Back up with the main site. INC412618 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C Talkpool 7/26/2020 10:03 7/26/2020 15:03 5:00:27 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA104 Cascaded Back up with the main site. INC412618 HAIGA116 CAMP_BERNARD Grande-Anse ZTE 2G+3G C Talkpool 7/26/2020 10:03 7/26/2020 15:03 5:00:27 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA104 Cascaded Back up with the main site. INC412618 HAIGA114 ANSE_DAINAULT_II Grande-Anse ZTE 2G+3G B Talkpool 7/26/2020 10:03 7/26/2020 15:03 5:00:27 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA104 Cascaded Back up with the main site. INC412618 HAIGA115 DECOUVERT Grande-Anse ZTE 2G+3G B Talkpool 7/26/2020 10:03 7/26/2020 15:03 5:00:27 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA104 Cascaded Back up with the main site. INC412661 HDO411 CHABANNE Ouest Ericsson 2G D Talkpool 7/26/2020 13:26 7/26/2020 16:52 3:25:32 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK After rescue genset has been restarted INC412654 HGA007 REYNOLDS Nippes Ericsson 2G D Talkpool 7/26/2020 12:54 7/26/2020 17:02 4:07:33 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by transmission issue at HGA001 Cascaded The site is back in service once AMM has been replaced to HGA001 INC412654 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 7/26/2020 12:54 7/26/2020 17:02 4:07:33 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by transmission issue at HGA001 Cascaded The site is back in service once AMM has been replaced to HGA001 INC412654 HGA027 SAINTE_BELAIRE Nippes Ericsson 2G D Talkpool 7/26/2020 12:54 7/26/2020 17:02 4:07:33 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by transmission issue at HGA001 Cascaded The site is back in service once AMM has been replaced to HGA001 INC412654 HDS267 GRAND KAY ABRAHAM Nippes Ericsson 2G D Talkpool 7/26/2020 12:54 7/26/2020 17:02 4:07:33 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by transmission issue at HGA001 Cascaded The site is back in service once AMM has been replaced to HGA001 INC412654 HGA002 MIRAGOANE Nippes Ericsson 2G+3G A Talkpool 7/26/2020 12:54 7/26/2020 17:02 4:07:33 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by transmission issue at HGA001 Cascaded The site is back in service once AMM has been replaced to HGA001 INC412654 HGA008 PAILLANT Nippes Ericsson 2G+3G D Talkpool 7/26/2020 12:54 7/26/2020 17:02 4:07:33 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by transmission issue at HGA001 Cascaded The site is back in service once AMM has been replaced to HGA001 INC412654 HGA020 GROS_TROU Nippes Ericsson 2G D Talkpool 7/26/2020 12:54 7/26/2020 17:02 4:07:33 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by transmission issue at HGA001 Cascaded The site is back in service once AMM has been replaced to HGA001 INC412654 HGA004 ST_MICHEL_DU_SUD Nippes Ericsson 2G B Talkpool 7/26/2020 12:54 7/26/2020 17:02 4:07:33 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by transmission issue at HGA001 Cascaded The site is back in service once AMM has been replaced to HGA001 INC412654 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 3G C Talkpool 7/26/2020 12:54 7/26/2020 17:02 4:07:33 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by transmission issue at HGA001 Cascaded The site is back in service once AMM has been replaced to HGA001 INC412654 HGA040 CARREFOUR_MOUSSIGNAC Nippes Ericsson 2G D Talkpool 7/26/2020 12:54 7/26/2020 17:02 4:07:33 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by transmission issue at HGA001 Cascaded The site is back in service once AMM has been replaced to HGA001 INC412721 HDO378 CHATULEY Ouest Ericsson 2G+3G+LTE A Talkpool 7/26/2020 16:58 7/26/2020 18:27 1:28:34 4:00:00 Compliant Power Generator failure (Breaker Tripped) ATS breaker tripped due breaker being faulty (100A Need to be justified Breaker replaced and genset restarted INC412486 HAIDO256 BIZOTON_53_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/26/2020 4:49 7/26/2020 8:53 4:04:00 4:00:00 Not Compliant Power Generator failure (Low Voltage) Low DC Voltage due to starter battery failure Need to be justified The genset has been started manually with a battery backup INC412457 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G A Talkpool 7/26/2020 1:23 7/26/2020 9:28 8:05:00 4:00:00 Not Compliant Power Generator failure (High temperature) (High temperature) Need to be justified 1gallon coolant added , genset restarted INC412309 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/25/2020 17:50 7/26/2020 11:14 17:24:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added genset restarted INC412384 HAIDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/26/2020 2:04 7/26/2020 12:34 10:30:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature due to radiator dirty Need to be justified Radiator has been cleaned,1gallon coolant added and genset restarted INC412525 HAIDO152 THOR_65 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/26/2020 10:45 7/26/2020 14:56 4:10:35 4:00:00 Not Compliant Power Generator Failure (Underspeed) Underspeed due fuel filter dirty Need to be justified Fuel filter has been cleaned,genset restarted INC412657 HDO559 RUE _LAMY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/26/2020 13:12 7/26/2020 15:49 2:36:50 4:00:00 Compliant Power Generator failure(Emergency Stop Button Pressed ) Emergency stop button pressed OK Team reset the alarm and restart genset INC412553 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G A Talkpool 7/26/2020 14:25 7/26/2020 17:34 3:08:21 4:00:00 Compliant Power Generator Failure (Overloaded) Overload due to Illegal connection OK Team reset alarm and restart the genset INC412472 HDC154 SAVANNE_LONGUE Artibonite Ericsson 2G D Talkpool 7/26/2020 2:30 7/26/2020 7:05 4:35:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Faulty rear seal Need to be justified 0.5 gallon of oil added and genset restarted INC412472 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 7/26/2020 2:30 7/26/2020 7:05 4:35:00 4:00:00 Not Compliant Power Affected by the power issue at the main site Affected by HDC154. Cascaded Back on air with the main site INC412187 HDC217 LOS_PALIS Centre Ericsson 2G D Talkpool 7/25/2020 15:34 7/26/2020 6:58 15:23:37 4:00:00 Not Compliant Power Generator failure (Magnetic pickup failure) Loose magnetic pickup Need to be justified Magnetic pickup has been fixed INC412490 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G+3G A Talkpool 7/26/2020 5:22 7/26/2020 7:09 1:47:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Faulty front seal OK 2 gallons of oil added and genset restarted INC412496 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 7/26/2020 5:55 7/26/2020 7:12 1:17:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure OK 0.5 gallon of oil added and genset restarted INC412360 HDC356 POULIE Centre Ericsson 2G D Talkpool 7/25/2020 22:20 7/26/2020 8:20 9:59:55 4:00:00 Not Compliant Power Generator failure (High temperature) Faulty fan belt Spare Fan belt replaced, 1 gallon of water and 0.5 gallon of oil added INC412386 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 7/26/2020 2:54 7/26/2020 7:40 4:46:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Faulty front seal and rear seal Need to be justified 1 gallon of oil added INC412602 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 7/26/2020 7:30 7/26/2020 8:20 0:50:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Back on air without intervention INC412501 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 7/26/2020 6:12 7/26/2020 9:28 3:16:00 4:00:00 Compliant Power Generator failure (High temperature) Due to water consumption OK 1 gallon of coolant added and genset restarted INC412508 HDC217 LOS_PALIS Centre Ericsson 2G D Talkpool 7/26/2020 9:02 7/26/2020 9:40 0:38:15 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Back on air without intervention INC412453 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 7/25/2020 23:30 7/26/2020 10:10 10:40:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Faulty MMU at far end HDC304 Cascaded Faulty MMU replaced on HDC304. INC412389 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/26/2020 3:30 7/26/2020 10:10 6:39:23 4:00:00 Not Compliant Power Power Failure (Indeterminate) Portable genset is out of fuel Fuel Delivery Delay 5 gallons of fuel added and genset restarted INC412160 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/25/2020 12:55 7/26/2020 10:09 21:14:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) EDH source failed Need to be justified Back on air with commercial power INC412499 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/26/2020 6:06 7/26/2020 10:57 4:51:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air when the batteries have been recharged INC412499 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/26/2020 6:06 7/26/2020 10:57 4:51:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC318 Cascaded Back on air with the main site INC412511 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/26/2020 8:42 7/26/2020 10:50 2:08:15 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed OK Back on air when the batteries have been recharged INC412627 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 7/26/2020 11:06 7/26/2020 13:30 2:24:10 4:00:00 Compliant Power Generator failure (High temperature) High temp OK 1 gallon of water added INC412627 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 7/26/2020 11:06 7/26/2020 13:30 2:24:10 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN111. Cascaded Back on air with the main site INC412500 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/26/2020 6:06 7/26/2020 13:46 7:40:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air when the batteries have been recharged INC412410 HDN211 MILOT Nord Ericsson 2G B Talkpool 7/25/2020 22:38 7/26/2020 15:07 16:29:00 4:00:00 Not Compliant Transmission Transmission (RAU failure) Affected by the faulty RAU at the link HDN200-HDN201. Cascaded Faulty RAU has been replaced INC412410 HDN212 LA_TANNERIE Nord Ericsson 2G D Talkpool 7/25/2020 22:38 7/26/2020 15:07 16:29:00 4:00:00 Not Compliant Transmission Transmission (RAU failure) Affected by the faulty RAU at the link HDN200-HDN201. Cascaded Faulty RAU has been replaced INC412410 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G B Talkpool 7/25/2020 22:38 7/26/2020 15:07 16:29:00 4:00:00 Not Compliant Transmission Transmission (RAU failure) Affected by the faulty RAU at the link HDN200-HDN201. Cascaded Faulty RAU has been replaced INC412410 HDN317 LAMNY Nord Ericsson 2G D Talkpool 7/25/2020 22:38 7/26/2020 15:07 16:29:00 4:00:00 Not Compliant Transmission Transmission (RAU failure) Affected by the faulty RAU at the link HDN200-HDN201. Cascaded Faulty RAU has been replaced INC412663 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A Talkpool 7/26/2020 13:28 7/26/2020 14:51 1:23:17 4:00:00 Compliant Fuel Generator failure (Fuel issue) Fuel tank was empty OK 20 gallons of fuel added and genset restarted INC412631 HAIDC013 CHEMIN_NEUF Artibonite Huawei 2G+3G+LTE B Talkpool 7/26/2020 12:13 7/26/2020 14:30 2:17:17 4:00:00 Compliant Power Generator failure (High temperature) Faulty front and rear seal, oil leakage OK 1 gallon of coolant added and genset restarted with external battery INC412625 HDC363 NOYAU Centre Ericsson 2G D Talkpool 7/26/2020 11:06 7/26/2020 14:20 3:14:11 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK E-power has been restarted INC412184 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A O&M FUEL 7/25/2020 14:58 7/26/2020 14:30 23:32:09 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank was empty Fuel Delivery Delay Fuel added and genset restarted INC412524 HDN234 GRAND_CHEMIN Nord-Est Ericsson 2G D Talkpool 7/26/2020 10:22 7/26/2020 11:30 1:08:16 4:00:00 Compliant Transmission Transmission (RAU failure) The RAU has been moved to be install on HDN201. OK A new RAU has been installed INC412678 HAIDC293 SOUVENANCE Artibonite Huawei 2G D Talkpool 7/26/2020 14:55 7/26/2020 16:57 2:02:17 4:00:00 Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution details to be provided by the contractor INC412471 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 7/26/2020 2:22 7/26/2020 18:25 16:03:00 4:00:00 Not Compliant Transmission Transmission (RAU failure) Faulty RAU2X Spare Faulty RAU2X has been replaced INC412471 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 7/26/2020 2:22 7/26/2020 18:25 16:03:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDO434. Cascaded Back on air with the main site Cells Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC412428 HGA008 PAILLANT Nippes Ericsson 2G D Talkpool 7/25/2020 21:18 7/26/2020 12:17 14:58:27 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified Filter bypassing INC412646 HDS300 VALLEE_DE_JACMEL Sud-Est Ericsson 2G A Talkpool 7/26/2020 12:26 7/26/2020 13:47 1:20:38 4:00:00 Compliant RBS RBS Fault (DUG Failure) DUG Failure OK Power reset on DUG INC412654 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 7/26/2020 12:54 7/26/2020 17:02 4:07:33 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by transmission issue at HGA001 Cascaded The site is back in service once AMM has been replaced to HGA001 INC412654 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 7/26/2020 12:54 7/26/2020 17:02 4:07:33 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by transmission issue at HGA001 Cascaded The site is back in service once AMM has been replaced to HGA001 INC412370 HDN120 MORNE_DORIMA Nord-Ouest Ericsson 2G D Talkpool 7/26/2020 7:48 7/26/2020 11:35 3:46:45 4:00:00 Compliant RBS RBS Fault (RRU failure) RRUS failure Need to be justified Power reset on RRUS INC412665 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 7/26/2020 13:50 7/26/2020 18:49 4:59:05 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Pending Need to be justified RCA and resolution details still pending form contractor Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From EngTeck.Ng at digicelgroup.com Sun Jul 26 17:55:23 2020 From: EngTeck.Ng at digicelgroup.com (Eng Teck Ng) Date: Sun, 26 Jul 2020 23:55:23 +0000 Subject: [Rantt] ZTE MW links (Heavy rain and thunder storm links RSL issue need to be fix on 1st priority) In-Reply-To: References: Message-ID: What is the RSL level now? Thanks. BR// ET From: Muhammad Adrees Sent: Sunday, July 26, 2020 4:35 PM To: Haiti Noc ; Jithin J Singh (jithin.j.singh at talkpool.com) ; Gerry Bolante (Gerry.Bolante at talkpool.com) ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; Ruthza Laleau Fils Cc: Eng Teck Ng ; Francois Boyer ; Jean Arleff Israel Chery ; Jean-Marc Castera ; Derrick Rowe ; Luigi Roy ; Ruthza Laleau Fils ; Ziad El Maalouf ; Luckerson Jean ; Carl-Edouard Bastien ; Jean Efraim Dossous ; Chandler Delouis ; Muhammad Irshad ; Sasoun Deronis ; Jean Arleff Israel Chery ; Guerdy Israel ; Hai_Tech_Transmission ; Hai_Tech_RFPO Subject: ZTE MW links (Heavy rain and thunder storm links RSL issue need to be fix on 1st priority) Hi NOC, Be informed that below links are affected due to Heavy rain and thunder storm. Please create INC/TAS We need to fix all links RSL on 1st priority. Aside : Jithin, please assign resource accordingly. MW links Design RSL CURRENT RSL Difference HGA157-HGA068 -39.8 -62.5 23.3 _(1st priority level ) HAIGA157-HAIGA117 -31.9 -60.8 28.9_(5th priority level) HAIGA157-HAIGA103 -35.1 -59.6 24.5_(4th priority level) HAIGA056-HAIGA157 -35.2 -77.8 42.6_(3rd priority level) HAIGA056-HAIGA129 -37.8 -69.5 31.7_(2nd priority level ) HAIGA122-HAIGA107 -26.6 -68.2 41.6_(6th priority level) HAIGA050-HAITX026 -31.7 -38.1 7.3_dbm RSL difference HAIGA157-HAIGA104 -40.5 -44.5 4.5 _ dbm RSL difference Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Muhammad Adrees Sent: Saturday, July 25, 2020 11:10 PM To: Haiti Noc >; Jithin J Singh (jithin.j.singh at talkpool.com) >; Gerry Bolante > (Gerry.Bolante at talkpool.com) >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Ziad El Maalouf >; Luckerson Jean >; Carl-Edouard Bastien >; Jean Efraim Dossous >; Chandler Delouis >; Muhammad Irshad >; Sasoun Deronis >; Jean Arleff Israel Chery >; Guerdy Israel >; Hai_Tech_Transmission > Subject: RE: Regarding ZTE Intermittent in Jeremie Hi NOC, Please note that due to Heavy rain and thunder storm currently 3_ Back bone links are affected in South. Thanks Aside Jithin, Please assign team for prioritized links RSL alignment rectification accordingly. 1st priority link HAIGA050-HAITX026 for RSL rectification. MW links Design RSL CURRENT RSL Difference HAIGA050-HAITX026 -31.7 -70 38.3 2nd priority link HAIGA056-HAIGA129 for RSL rectification. MW links Design RSL CURRENT RSL Difference HAIGA056-HAIGA129 -37.8 -69.5 31.7 3RD priority link HAIGA157-HAIGA068 for RSL rectification. MW links Design RSL CURRENT RSL Difference HAIGA157-HAIGA068 -39.8 -62.5 23.3 [cid:image002.png at 01D66386.B17F5D50] Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Saturday, July 25, 2020 10:31 PM To: Jithin J Singh (jithin.j.singh at talkpool.com) >; Gerry Bolante > (Gerry.Bolante at talkpool.com) >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Ziad El Maalouf >; Luckerson Jean >; Carl-Edouard Bastien >; Jean Efraim Dossous >; Chandler Delouis >; Muhammad Adrees >; Haiti Noc >; Muhammad Irshad >; Sasoun Deronis >; Jean Arleff Israel Chery >; Guerdy Israel >; Hai_Tech_Transmission > Subject: RE: Regarding ZTE Intermittent in Jeremie Jithin, As discussed, please send a team to check this link below. NOC Team From: Muhammad Adrees > Sent: Saturday, July 25, 2020 10:14 PM To: Haiti Noc >; Muhammad Irshad >; Sasoun Deronis >; Jean Arleff Israel Chery >; Guerdy Israel >; Hai_Tech_Transmission > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Ziad El Maalouf >; Luckerson Jean >; Carl-Edouard Bastien >; Jean Efraim Dossous >; Chandler Delouis > Subject: RE: Regarding ZTE Intermittent in Jeremie Hi NOC, Please dispatch team for MW link SDH026-HGA050 as main back bone link RSL is not stable. thanks [cid:image003.png at 01D66386.B17F5D50] [cid:image004.png at 01D66386.B17F5D50] Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Saturday, July 25, 2020 10:07 PM To: Muhammad Irshad >; Haiti Noc >; Sasoun Deronis >; Jean Arleff Israel Chery >; Guerdy Israel >; Muhammad Adrees >; Hai_Tech_Transmission > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Ziad El Maalouf >; Luckerson Jean >; Carl-Edouard Bastien >; Jean Efraim Dossous >; Chandler Delouis > Subject: RE: Regarding ZTE Intermittent in Jeremie Adrees, Can you please check also from your side. NOC Team From: Muhammad Irshad > Sent: Saturday, July 25, 2020 9:55 PM To: Haiti Noc >; Sasoun Deronis >; Jean Arleff Israel Chery >; Guerdy Israel > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Ziad El Maalouf >; Luckerson Jean >; Carl-Edouard Bastien >; Jean Efraim Dossous >; Chandler Delouis > Subject: RE: Regarding ZTE Intermittent in Jeremie Hi NOC Team, Can you please check I found some fluctuation in jeremie.sites are connected with HAIGA050. [cid:image005.jpg at 01D66386.B17F5D50] Severity NE Alarm Code Raised Time Cleared Time Duration(hh:mm:ss) Critical HAIGA050 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA050 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA151 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA151 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA061 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA061 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA052 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA052 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA060 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA060 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA119 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA119 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA058 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA058 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA106 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:03 Critical HAIGA106 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:03 Critical HAIGA131 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA131 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA129 The SCTP association is broken(198092230) 2020-07-25 21:42:01(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:06 Critical HAIGA129 The SCTP association is broken(198092230) 2020-07-25 21:42:01(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:06 Critical HAIGA051 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA051 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA055 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA153 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA153 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA062 The SCTP association is broken(198092230) 2020-07-25 21:42:04(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:03 Critical HAIGA062 The SCTP association is broken(198092230) 2020-07-25 21:42:04(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:03 Critical HAIGA053 The SCTP association is broken(198092230) 2020-07-25 21:42:04(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:03 Critical HAIGA053 The SCTP association is broken(198092230) 2020-07-25 21:42:04(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:03 Critical HAIGA057 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA057 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA059 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:06 Critical HAIGA059 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:06 Critical HAIGA063 The SCTP association is broken(198092230) 2020-07-25 21:42:04(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA063 The SCTP association is broken(198092230) 2020-07-25 21:42:04(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA054 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA054 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA128 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA128 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA067 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA067 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA145 The SCTP association is broken(198092230) 2020-07-25 21:42:05(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:03 Critical HAIGA145 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:05 BR// Muhammad Irshad ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. 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Name: image005.jpg Type: image/jpeg Size: 100547 bytes Desc: image005.jpg URL: From Muhammad.Adrees at digicelgroup.com Sun Jul 26 18:07:57 2020 From: Muhammad.Adrees at digicelgroup.com (Muhammad Adrees) Date: Mon, 27 Jul 2020 00:07:57 +0000 Subject: [Rantt] ZTE MW links (Heavy rain and thunder storm links RSL issue need to be fix on 1st priority) In-Reply-To: References: , Message-ID: <58F4ADBF-B702-4B11-B084-770215311704@digicelgroup.com> Hi ET, attached sites are connected via link HAIGA050-HAITX026 was affected last night and morning team fix the issue since 14:00 sites working fine links Design RSL CURRENT RSL Difference HAIGA050-HAITX026 -31.7 -38.1 7.3_dbm RSL difference Sent from my iPhone On 26-Jul-2020, at 7:55 PM, Eng Teck Ng wrote: ? What is the RSL level now? Thanks. BR// ET From: Muhammad Adrees Sent: Sunday, July 26, 2020 4:35 PM To: Haiti Noc ; Jithin J Singh (jithin.j.singh at talkpool.com) ; Gerry Bolante (Gerry.Bolante at talkpool.com) ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; Ruthza Laleau Fils Cc: Eng Teck Ng ; Francois Boyer ; Jean Arleff Israel Chery ; Jean-Marc Castera ; Derrick Rowe ; Luigi Roy ; Ruthza Laleau Fils ; Ziad El Maalouf ; Luckerson Jean ; Carl-Edouard Bastien ; Jean Efraim Dossous ; Chandler Delouis ; Muhammad Irshad ; Sasoun Deronis ; Jean Arleff Israel Chery ; Guerdy Israel ; Hai_Tech_Transmission ; Hai_Tech_RFPO Subject: ZTE MW links (Heavy rain and thunder storm links RSL issue need to be fix on 1st priority) Hi NOC, Be informed that below links are affected due to Heavy rain and thunder storm. Please create INC/TAS We need to fix all links RSL on 1st priority. Aside : Jithin, please assign resource accordingly. MW links Design RSL CURRENT RSL Difference HGA157-HGA068 -39.8 -62.5 23.3 _(1st priority level ) HAIGA157-HAIGA117 -31.9 -60.8 28.9_(5th priority level) HAIGA157-HAIGA103 -35.1 -59.6 24.5_(4th priority level) HAIGA056-HAIGA157 -35.2 -77.8 42.6_(3rd priority level) HAIGA056-HAIGA129 -37.8 -69.5 31.7_(2nd priority level ) HAIGA122-HAIGA107 -26.6 -68.2 41.6_(6th priority level) HAIGA050-HAITX026 -31.7 -38.1 7.3_dbm RSL difference HAIGA157-HAIGA104 -40.5 -44.5 4.5 _ dbm RSL difference Thanks & BR, Muhammad Adrees +50948742787 From: Muhammad Adrees Sent: Saturday, July 25, 2020 11:10 PM To: Haiti Noc >; Jithin J Singh (jithin.j.singh at talkpool.com) >; Gerry Bolante > (Gerry.Bolante at talkpool.com) >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Ziad El Maalouf >; Luckerson Jean >; Carl-Edouard Bastien >; Jean Efraim Dossous >; Chandler Delouis >; Muhammad Irshad >; Sasoun Deronis >; Jean Arleff Israel Chery >; Guerdy Israel >; Hai_Tech_Transmission > Subject: RE: Regarding ZTE Intermittent in Jeremie Hi NOC, Please note that due to Heavy rain and thunder storm currently 3_ Back bone links are affected in South. Thanks Aside Jithin, Please assign team for prioritized links RSL alignment rectification accordingly. 1st priority link HAIGA050-HAITX026 for RSL rectification. MW links Design RSL CURRENT RSL Difference HAIGA050-HAITX026 -31.7 -70 38.3 2nd priority link HAIGA056-HAIGA129 for RSL rectification. MW links Design RSL CURRENT RSL Difference HAIGA056-HAIGA129 -37.8 -69.5 31.7 3RD priority link HAIGA157-HAIGA068 for RSL rectification. MW links Design RSL CURRENT RSL Difference HAIGA157-HAIGA068 -39.8 -62.5 23.3 Thanks & BR, Muhammad Adrees +50948742787 From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Saturday, July 25, 2020 10:31 PM To: Jithin J Singh (jithin.j.singh at talkpool.com) >; Gerry Bolante > (Gerry.Bolante at talkpool.com) >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Ziad El Maalouf >; Luckerson Jean >; Carl-Edouard Bastien >; Jean Efraim Dossous >; Chandler Delouis >; Muhammad Adrees >; Haiti Noc >; Muhammad Irshad >; Sasoun Deronis >; Jean Arleff Israel Chery >; Guerdy Israel >; Hai_Tech_Transmission > Subject: RE: Regarding ZTE Intermittent in Jeremie Jithin, As discussed, please send a team to check this link below. NOC Team From: Muhammad Adrees > Sent: Saturday, July 25, 2020 10:14 PM To: Haiti Noc >; Muhammad Irshad >; Sasoun Deronis >; Jean Arleff Israel Chery >; Guerdy Israel >; Hai_Tech_Transmission > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Ziad El Maalouf >; Luckerson Jean >; Carl-Edouard Bastien >; Jean Efraim Dossous >; Chandler Delouis > Subject: RE: Regarding ZTE Intermittent in Jeremie Hi NOC, Please dispatch team for MW link SDH026-HGA050 as main back bone link RSL is not stable. thanks Thanks & BR, Muhammad Adrees +50948742787 From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Saturday, July 25, 2020 10:07 PM To: Muhammad Irshad >; Haiti Noc >; Sasoun Deronis >; Jean Arleff Israel Chery >; Guerdy Israel >; Muhammad Adrees >; Hai_Tech_Transmission > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Ziad El Maalouf >; Luckerson Jean >; Carl-Edouard Bastien >; Jean Efraim Dossous >; Chandler Delouis > Subject: RE: Regarding ZTE Intermittent in Jeremie Adrees, Can you please check also from your side. NOC Team From: Muhammad Irshad > Sent: Saturday, July 25, 2020 9:55 PM To: Haiti Noc >; Sasoun Deronis >; Jean Arleff Israel Chery >; Guerdy Israel > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Ziad El Maalouf >; Luckerson Jean >; Carl-Edouard Bastien >; Jean Efraim Dossous >; Chandler Delouis > Subject: RE: Regarding ZTE Intermittent in Jeremie Hi NOC Team, Can you please check I found some fluctuation in jeremie.sites are connected with HAIGA050. Severity NE Alarm Code Raised Time Cleared Time Duration(hh:mm:ss) Critical HAIGA050 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA050 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA151 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA151 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA061 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA061 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA052 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA052 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA060 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA060 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA119 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA119 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA058 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA058 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA106 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:03 Critical HAIGA106 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:03 Critical HAIGA131 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA131 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA129 The SCTP association is broken(198092230) 2020-07-25 21:42:01(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:06 Critical HAIGA129 The SCTP association is broken(198092230) 2020-07-25 21:42:01(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:06 Critical HAIGA051 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA051 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA055 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA153 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA153 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA062 The SCTP association is broken(198092230) 2020-07-25 21:42:04(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:03 Critical HAIGA062 The SCTP association is broken(198092230) 2020-07-25 21:42:04(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:03 Critical HAIGA053 The SCTP association is broken(198092230) 2020-07-25 21:42:04(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:03 Critical HAIGA053 The SCTP association is broken(198092230) 2020-07-25 21:42:04(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:03 Critical HAIGA057 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA057 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA059 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:06 Critical HAIGA059 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:06 Critical HAIGA063 The SCTP association is broken(198092230) 2020-07-25 21:42:04(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA063 The SCTP association is broken(198092230) 2020-07-25 21:42:04(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA054 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA054 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA128 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA128 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA067 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA067 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA145 The SCTP association is broken(198092230) 2020-07-25 21:42:05(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:03 Critical HAIGA145 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:05 BR// Muhammad Irshad ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 64635 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 56328 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Name: image005.jpg Type: image/jpeg Size: 100547 bytes Desc: image005.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 26 18:26:14 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 27 Jul 2020 00:26:14 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM In-Reply-To: References: Message-ID: Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 11 12 6 25 54 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 31 13 1 0 39 ZTE 7 5 2 0 7 Huawei 8 8 8 0 8 Network 46 26 11 0 54 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 31 3 0 2 18 54 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 215:23:12 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site, Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 202:24:12 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 193:01:12 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 181:29:12 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 123:13:12 Power Generator failure (Indeterminate) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 119:11:12 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 8:34 107:49:12 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 15:08 101:15:12 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h10 PM. Feedback expected from them INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 99:17:12 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 98:05:12 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR to be provided by TP INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 94:09:12 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 78:33:12 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 73:21:12 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 65:49:12 Power Power Failure (Indeterminate) Six out of seven E-Power rectifiers are faulty. Need to be replaced, Follow up is ongoing by them. INC411871 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 15:05 53:18:12 Power Power Failure (Indeterminate) Site will be up with commercial power. INC412043 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 7/24/2020 22:34 45:49:12 Power Generator failure (Radiator failure) Gasket head cylinder and radiator faulty. Follow up is ongoing INC412078 HAIDS194 MARTIN Sud ZTE 2G D Talkpool 7/25/2020 6:17 38:06:12 Power Generator failure (Indeterminate) Site refueled. Power team is requested for site restoration. ETA not yet available INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 31:19:12 Power Generator failure (Indeterminate) Oil mixed with water, head cylinder and gasket suspected faulty. Follow up is ongoing INC412197 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 16:51 27:32:12 Power Power Failure (Indeterminate) Faulty rectifier must be replaced. Next update to share when available INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 22:03:12 Power Power Failure (Indeterminate) An assessment has been submitted. Next update to share when available INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 22:03:12 Dependent Affected by the power issue at the main site Affected by HDC033 INC412375 HGA016 MORNE_OKO Nippes Ericsson 2G C Talkpool 7/26/2020 0:39 19:44:12 Power Generator failure (Indeterminate) Fuel issue reported by Power the amount of fuel added is too low INC412659 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 7/26/2020 13:04 7:19:12 Power Power Failure (Indeterminate) Site will be back on air with commercial power INC412684 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 7/26/2020 14:58 5:25:12 Transmission Transmission (Indeterminate) No power issue found, TX team has been informed. ETA 9:00PM. INC412567 HDN215 ST_RAPHAEL Nord Ericsson 2G+3G B Talkpool 7/26/2020 15:10 5:13:12 Power Power Failure (Indeterminate) Team can't reach the site due to heavy rains in the area. More update will be share once available. INC412567 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/26/2020 15:10 5:13:12 Dependent Affected by the power issue at the main site Affected by HDN215. INC412567 HDN239 ST_RAPHAEL_II Nord Ericsson 2G D Talkpool 7/26/2020 15:10 5:13:12 Dependent Affected by the power issue at the main site Affected by HDN215. INC412691 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/26/2020 15:49 4:34:12 Power Power Failure (Indeterminate) Team has been dispatched. ETA 8:15 PM INC412576 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/26/2020 16:26 3:57:12 Power Power Failure (Indeterminate) Portable genset is out of fuel. Next update to share when available INC412725 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/26/2020 17:25 2:58:12 Power Power Failure (Indeterminate) Team cannot reach the site due to the site located in red zone INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/26/2020 17:37 2:46:12 Power Generator failure (Indeterminate) The antenna broke due to the strong wind, follow up is ongoing. INC412730 HAIDO491 COTE_DE_PLAGE_28 Port-au-Prince ZTE 2G+3G B Talkpool 7/26/2020 17:38 2:45:12 Power Power Failure (Indeterminate) Team has been dispatched. ETA 8:15 PM INC412736 HDC268 DESARMES Artibonite Ericsson LTE A Talkpool 7/26/2020 17:54 2:29:12 Power Power Failure (Indeterminate) Team has been informed, ETA 8:45PM. INC412599 HAIDO014 MAHOTIERE_85 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/26/2020 18:03 2:20:12 Power Power Failure (Indeterminate) Team is informed , ETA 9:00PM INC412801 HDN103 LA_POINTE Nord-Ouest Ericsson 2G+3G A Talkpool 7/26/2020 18:06 2:17:12 Power Power Failure (Indeterminate) Team has been informed. ETA 9:15PM. INC412801 HDN102 BREEZE_MARINA Nord-Ouest Ericsson 2G D Talkpool 7/26/2020 18:06 2:17:12 Dependent Affected by the power issue at the main site Affected by HDN103. INC412801 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 7/26/2020 18:06 2:17:12 Dependent Affected by the power issue at the main site Affected by HDN103. INC412801 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/26/2020 18:06 2:17:12 Dependent Affected by the power issue at the main site Affected by HDN103. INC412801 HDN113 NAN_GRIGRI Nord-Ouest Ericsson 2G+3G A Talkpool 7/26/2020 18:06 2:17:12 Dependent Affected by the power issue at the main site Affected by HDN103. INC412801 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 7/26/2020 18:06 2:17:12 Dependent Affected by the power issue at the main site Affected by HDN103. INC412801 HDN108 DESGRANGES Nord-Ouest Ericsson 2G A Talkpool 7/26/2020 18:06 2:17:12 Dependent Affected by the power issue at the main site Affected by HDN103. INC412801 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B Talkpool 7/26/2020 18:06 2:17:12 Dependent Affected by the power issue at the main site Affected by HDN103. INC412801 HDN110 HOTEL_KAF Nord-Ouest Ericsson 3G A Talkpool 7/26/2020 18:06 2:17:12 Dependent Affected by the power issue at the main site Affected by HDN103. INC412801 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 3G A Talkpool 7/26/2020 18:06 2:17:12 Dependent Affected by the power issue at the main site Affected by HDN103. INC412801 HDN101 BOIS_DU_LAC Nord-Ouest Ericsson 3G B Talkpool 7/26/2020 18:06 2:17:12 Dependent Affected by the power issue at the main site Affected by HDN103. INC412801 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 3G B Talkpool 7/26/2020 18:06 2:17:12 Dependent Affected by the power issue at the main site Affected by HDN103. INC412801 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 3G A Talkpool 7/26/2020 18:06 2:17:12 Dependent Affected by the power issue at the main site Affected by HDN103. INC412802 HDO221 4_AVE_BOLOSSE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/26/2020 18:07 2:16:12 Power Power Failure (Indeterminate) Team has been dispatched. ETA will be shared soon INC412744 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/26/2020 19:14 1:09:12 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC412744 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/26/2020 19:14 1:09:12 Dependent Affected by the power issue at the main site Affected by HDC318 INC412810 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/26/2020 19:21 1:02:12 Power Generator failure (Indeterminate) Portable genset is out of fuel. ETA not yet available INC412810 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/26/2020 19:21 1:02:12 Dependent Affected by the power issue at the main site Affected by HDS277 INC412813 HDS250 JANVIER_ CAVAILLON Sud Ericsson 2G D Talkpool 7/26/2020 19:30 0:53:12 Power Generator failure (Indeterminate) Team has been dispatched. ETA not yet available INC412813 HGA045 MORNE FEVRE Nippes Ericsson 2G D Talkpool 7/26/2020 19:30 0:53:12 Dependent Affected by the power issue at the main site Affected by HDS250 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Muhammad.Adrees at digicelgroup.com Sun Jul 26 18:51:09 2020 From: Muhammad.Adrees at digicelgroup.com (Muhammad Adrees) Date: Mon, 27 Jul 2020 00:51:09 +0000 Subject: [Rantt] ZTE MW links (Heavy rain and thunder storm links RSL issue need to be fix on 1st priority) In-Reply-To: <58F4ADBF-B702-4B11-B084-770215311704@digicelgroup.com> References: , <58F4ADBF-B702-4B11-B084-770215311704@digicelgroup.com> Message-ID: Hi sir , South ZTE MW Affected links Latest update are attached Including Design RSL and current RSL value . thanks MW links Design RSL CURRENT RSL Difference HGA157-HGA068 -39.8 -62.5 23.3 _(1st priority level ) HAIGA157-HAIGA117 -31.9 -60.8 28.9_(5th priority level) HAIGA157-HAIGA103 -35.1 -59.6 24.5_(4th priority level) HAIGA056-HAIGA157 -35.2 -77.8 42.6_(3rd priority level) HAIGA056-HAIGA129 -37.8 -69.5 31.7_(2nd priority level ) HAIGA122-HAIGA107 -26.6 -68.2 41.6_(6th priority level) HAIGA050-HAITX026 -31.7 -38.1 7.3_dbm RSL difference HAIGA157-HAIGA104 -40.5 -44.5 4.5 _ dbm RSL difference Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Muhammad Adrees Sent: Sunday, July 26, 2020 8:08 PM To: Eng Teck Ng Cc: Haiti Noc ; Jithin J Singh (jithin.j.singh at talkpool.com) ; Gerry Bolante (Gerry.Bolante at talkpool.com) ; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; Ruthza Laleau Fils ; Francois Boyer ; Jean Arleff Israel Chery ; Jean-Marc Castera ; Derrick Rowe ; Luigi Roy ; Ziad El Maalouf ; Luckerson Jean ; Carl-Edouard Bastien ; Jean Efraim Dossous ; Chandler Delouis ; Muhammad Irshad ; Sasoun Deronis ; Guerdy Israel ; Hai_Tech_Transmission ; Hai_Tech_RFPO Subject: Re: ZTE MW links (Heavy rain and thunder storm links RSL issue need to be fix on 1st priority) Hi ET, attached sites are connected via link HAIGA050-HAITX026 was affected last night and morning team fix the issue since 14:00 sites working fine links Design RSL CURRENT RSL Difference HAIGA050-HAITX026 -31.7 -38.1 7.3_dbm RSL difference Sent from my iPhone On 26-Jul-2020, at 7:55 PM, Eng Teck Ng > wrote: ? What is the RSL level now? Thanks. BR// ET From: Muhammad Adrees > Sent: Sunday, July 26, 2020 4:35 PM To: Haiti Noc >; Jithin J Singh (jithin.j.singh at talkpool.com) >; Gerry Bolante > (Gerry.Bolante at talkpool.com) >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; Ruthza Laleau Fils > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Ziad El Maalouf >; Luckerson Jean >; Carl-Edouard Bastien >; Jean Efraim Dossous >; Chandler Delouis >; Muhammad Irshad >; Sasoun Deronis >; Jean Arleff Israel Chery >; Guerdy Israel >; Hai_Tech_Transmission >; Hai_Tech_RFPO > Subject: ZTE MW links (Heavy rain and thunder storm links RSL issue need to be fix on 1st priority) Hi NOC, Be informed that below links are affected due to Heavy rain and thunder storm. Please create INC/TAS We need to fix all links RSL on 1st priority. Aside : Jithin, please assign resource accordingly. MW links Design RSL CURRENT RSL Difference HGA157-HGA068 -39.8 -62.5 23.3 _(1st priority level ) HAIGA157-HAIGA117 -31.9 -60.8 28.9_(5th priority level) HAIGA157-HAIGA103 -35.1 -59.6 24.5_(4th priority level) HAIGA056-HAIGA157 -35.2 -77.8 42.6_(3rd priority level) HAIGA056-HAIGA129 -37.8 -69.5 31.7_(2nd priority level ) HAIGA122-HAIGA107 -26.6 -68.2 41.6_(6th priority level) HAIGA050-HAITX026 -31.7 -38.1 7.3_dbm RSL difference HAIGA157-HAIGA104 -40.5 -44.5 4.5 _ dbm RSL difference Thanks & BR, Muhammad Adrees +50948742787 From: Muhammad Adrees Sent: Saturday, July 25, 2020 11:10 PM To: Haiti Noc >; Jithin J Singh (jithin.j.singh at talkpool.com) >; Gerry Bolante > (Gerry.Bolante at talkpool.com) >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Ziad El Maalouf >; Luckerson Jean >; Carl-Edouard Bastien >; Jean Efraim Dossous >; Chandler Delouis >; Muhammad Irshad >; Sasoun Deronis >; Jean Arleff Israel Chery >; Guerdy Israel >; Hai_Tech_Transmission > Subject: RE: Regarding ZTE Intermittent in Jeremie Hi NOC, Please note that due to Heavy rain and thunder storm currently 3_ Back bone links are affected in South. Thanks Aside Jithin, Please assign team for prioritized links RSL alignment rectification accordingly. 1st priority link HAIGA050-HAITX026 for RSL rectification. MW links Design RSL CURRENT RSL Difference HAIGA050-HAITX026 -31.7 -70 38.3 2nd priority link HAIGA056-HAIGA129 for RSL rectification. MW links Design RSL CURRENT RSL Difference HAIGA056-HAIGA129 -37.8 -69.5 31.7 3RD priority link HAIGA157-HAIGA068 for RSL rectification. MW links Design RSL CURRENT RSL Difference HAIGA157-HAIGA068 -39.8 -62.5 23.3 Thanks & BR, Muhammad Adrees +50948742787 From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Saturday, July 25, 2020 10:31 PM To: Jithin J Singh (jithin.j.singh at talkpool.com) >; Gerry Bolante > (Gerry.Bolante at talkpool.com) >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Ziad El Maalouf >; Luckerson Jean >; Carl-Edouard Bastien >; Jean Efraim Dossous >; Chandler Delouis >; Muhammad Adrees >; Haiti Noc >; Muhammad Irshad >; Sasoun Deronis >; Jean Arleff Israel Chery >; Guerdy Israel >; Hai_Tech_Transmission > Subject: RE: Regarding ZTE Intermittent in Jeremie Jithin, As discussed, please send a team to check this link below. NOC Team From: Muhammad Adrees > Sent: Saturday, July 25, 2020 10:14 PM To: Haiti Noc >; Muhammad Irshad >; Sasoun Deronis >; Jean Arleff Israel Chery >; Guerdy Israel >; Hai_Tech_Transmission > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Ziad El Maalouf >; Luckerson Jean >; Carl-Edouard Bastien >; Jean Efraim Dossous >; Chandler Delouis > Subject: RE: Regarding ZTE Intermittent in Jeremie Hi NOC, Please dispatch team for MW link SDH026-HGA050 as main back bone link RSL is not stable. thanks Thanks & BR, Muhammad Adrees +50948742787 From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Saturday, July 25, 2020 10:07 PM To: Muhammad Irshad >; Haiti Noc >; Sasoun Deronis >; Jean Arleff Israel Chery >; Guerdy Israel >; Muhammad Adrees >; Hai_Tech_Transmission > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Ziad El Maalouf >; Luckerson Jean >; Carl-Edouard Bastien >; Jean Efraim Dossous >; Chandler Delouis > Subject: RE: Regarding ZTE Intermittent in Jeremie Adrees, Can you please check also from your side. NOC Team From: Muhammad Irshad > Sent: Saturday, July 25, 2020 9:55 PM To: Haiti Noc >; Sasoun Deronis >; Jean Arleff Israel Chery >; Guerdy Israel > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Ziad El Maalouf >; Luckerson Jean >; Carl-Edouard Bastien >; Jean Efraim Dossous >; Chandler Delouis > Subject: RE: Regarding ZTE Intermittent in Jeremie Hi NOC Team, Can you please check I found some fluctuation in jeremie.sites are connected with HAIGA050. Severity NE Alarm Code Raised Time Cleared Time Duration(hh:mm:ss) Critical HAIGA050 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA050 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA151 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA151 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA061 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA061 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA052 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA052 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA060 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA060 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA119 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA119 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA058 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA058 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA106 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:03 Critical HAIGA106 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:03 Critical HAIGA131 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA131 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA129 The SCTP association is broken(198092230) 2020-07-25 21:42:01(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:06 Critical HAIGA129 The SCTP association is broken(198092230) 2020-07-25 21:42:01(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:06 Critical HAIGA051 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA051 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA055 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA153 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA153 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA062 The SCTP association is broken(198092230) 2020-07-25 21:42:04(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:03 Critical HAIGA062 The SCTP association is broken(198092230) 2020-07-25 21:42:04(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:03 Critical HAIGA053 The SCTP association is broken(198092230) 2020-07-25 21:42:04(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:03 Critical HAIGA053 The SCTP association is broken(198092230) 2020-07-25 21:42:04(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:03 Critical HAIGA057 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA057 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA059 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:06 Critical HAIGA059 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:06 Critical HAIGA063 The SCTP association is broken(198092230) 2020-07-25 21:42:04(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA063 The SCTP association is broken(198092230) 2020-07-25 21:42:04(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA054 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA054 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA128 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA128 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA067 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA067 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA145 The SCTP association is broken(198092230) 2020-07-25 21:42:05(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:03 Critical HAIGA145 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:05 BR// Muhammad Irshad ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 64635 bytes Desc: image001.jpg URL: From Muhammad.Adrees at digicelgroup.com Sun Jul 26 19:05:23 2020 From: Muhammad.Adrees at digicelgroup.com (Muhammad Adrees) Date: Mon, 27 Jul 2020 01:05:23 +0000 Subject: [Rantt] ZTE MW link HAIDO110-HAIDO491 need alignment for RSL rectification. Message-ID: Hi NOC, Please dispatch team for MW link HAIDO110-HAIDO491 RSL alignment. as link was affected today evening due to heavy thunder storm. thanks [cid:image001.png at 01D6638F.C48F7F20] Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Muhammad Adrees Sent: Sunday, July 26, 2020 8:08 PM To: Eng Teck Ng Cc: Haiti Noc ; Jithin J Singh (jithin.j.singh at talkpool.com) ; Gerry Bolante (Gerry.Bolante at talkpool.com) ; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; Ruthza Laleau Fils ; Francois Boyer ; Jean Arleff Israel Chery ; Jean-Marc Castera ; Derrick Rowe ; Luigi Roy ; Ziad El Maalouf ; Luckerson Jean ; Carl-Edouard Bastien ; Jean Efraim Dossous ; Chandler Delouis ; Muhammad Irshad ; Sasoun Deronis ; Guerdy Israel ; Hai_Tech_Transmission ; Hai_Tech_RFPO Subject: Re: ZTE MW links (Heavy rain and thunder storm links RSL issue need to be fix on 1st priority) Hi ET, attached sites are connected via link HAIGA050-HAITX026 was affected last night and morning team fix the issue since 14:00 sites working fine links Design RSL CURRENT RSL Difference HAIGA050-HAITX026 -31.7 -38.1 7.3_dbm RSL difference Sent from my iPhone On 26-Jul-2020, at 7:55 PM, Eng Teck Ng > wrote: ? What is the RSL level now? Thanks. BR// ET From: Muhammad Adrees > Sent: Sunday, July 26, 2020 4:35 PM To: Haiti Noc >; Jithin J Singh (jithin.j.singh at talkpool.com) >; Gerry Bolante > (Gerry.Bolante at talkpool.com) >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; Ruthza Laleau Fils > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Ziad El Maalouf >; Luckerson Jean >; Carl-Edouard Bastien >; Jean Efraim Dossous >; Chandler Delouis >; Muhammad Irshad >; Sasoun Deronis >; Jean Arleff Israel Chery >; Guerdy Israel >; Hai_Tech_Transmission >; Hai_Tech_RFPO > Subject: ZTE MW links (Heavy rain and thunder storm links RSL issue need to be fix on 1st priority) Hi NOC, Be informed that below links are affected due to Heavy rain and thunder storm. Please create INC/TAS We need to fix all links RSL on 1st priority. Aside : Jithin, please assign resource accordingly. MW links Design RSL CURRENT RSL Difference HGA157-HGA068 -39.8 -62.5 23.3 _(1st priority level ) HAIGA157-HAIGA117 -31.9 -60.8 28.9_(5th priority level) HAIGA157-HAIGA103 -35.1 -59.6 24.5_(4th priority level) HAIGA056-HAIGA157 -35.2 -77.8 42.6_(3rd priority level) HAIGA056-HAIGA129 -37.8 -69.5 31.7_(2nd priority level ) HAIGA122-HAIGA107 -26.6 -68.2 41.6_(6th priority level) HAIGA050-HAITX026 -31.7 -38.1 7.3_dbm RSL difference HAIGA157-HAIGA104 -40.5 -44.5 4.5 _ dbm RSL difference Thanks & BR, Muhammad Adrees +50948742787 From: Muhammad Adrees Sent: Saturday, July 25, 2020 11:10 PM To: Haiti Noc >; Jithin J Singh (jithin.j.singh at talkpool.com) >; Gerry Bolante > (Gerry.Bolante at talkpool.com) >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Ziad El Maalouf >; Luckerson Jean >; Carl-Edouard Bastien >; Jean Efraim Dossous >; Chandler Delouis >; Muhammad Irshad >; Sasoun Deronis >; Jean Arleff Israel Chery >; Guerdy Israel >; Hai_Tech_Transmission > Subject: RE: Regarding ZTE Intermittent in Jeremie Hi NOC, Please note that due to Heavy rain and thunder storm currently 3_ Back bone links are affected in South. Thanks Aside Jithin, Please assign team for prioritized links RSL alignment rectification accordingly. 1st priority link HAIGA050-HAITX026 for RSL rectification. MW links Design RSL CURRENT RSL Difference HAIGA050-HAITX026 -31.7 -70 38.3 2nd priority link HAIGA056-HAIGA129 for RSL rectification. MW links Design RSL CURRENT RSL Difference HAIGA056-HAIGA129 -37.8 -69.5 31.7 3RD priority link HAIGA157-HAIGA068 for RSL rectification. MW links Design RSL CURRENT RSL Difference HAIGA157-HAIGA068 -39.8 -62.5 23.3 Thanks & BR, Muhammad Adrees +50948742787 From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Saturday, July 25, 2020 10:31 PM To: Jithin J Singh (jithin.j.singh at talkpool.com) >; Gerry Bolante > (Gerry.Bolante at talkpool.com) >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Ziad El Maalouf >; Luckerson Jean >; Carl-Edouard Bastien >; Jean Efraim Dossous >; Chandler Delouis >; Muhammad Adrees >; Haiti Noc >; Muhammad Irshad >; Sasoun Deronis >; Jean Arleff Israel Chery >; Guerdy Israel >; Hai_Tech_Transmission > Subject: RE: Regarding ZTE Intermittent in Jeremie Jithin, As discussed, please send a team to check this link below. NOC Team From: Muhammad Adrees > Sent: Saturday, July 25, 2020 10:14 PM To: Haiti Noc >; Muhammad Irshad >; Sasoun Deronis >; Jean Arleff Israel Chery >; Guerdy Israel >; Hai_Tech_Transmission > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Ziad El Maalouf >; Luckerson Jean >; Carl-Edouard Bastien >; Jean Efraim Dossous >; Chandler Delouis > Subject: RE: Regarding ZTE Intermittent in Jeremie Hi NOC, Please dispatch team for MW link SDH026-HGA050 as main back bone link RSL is not stable. thanks Thanks & BR, Muhammad Adrees +50948742787 From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Saturday, July 25, 2020 10:07 PM To: Muhammad Irshad >; Haiti Noc >; Sasoun Deronis >; Jean Arleff Israel Chery >; Guerdy Israel >; Muhammad Adrees >; Hai_Tech_Transmission > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Ziad El Maalouf >; Luckerson Jean >; Carl-Edouard Bastien >; Jean Efraim Dossous >; Chandler Delouis > Subject: RE: Regarding ZTE Intermittent in Jeremie Adrees, Can you please check also from your side. NOC Team From: Muhammad Irshad > Sent: Saturday, July 25, 2020 9:55 PM To: Haiti Noc >; Sasoun Deronis >; Jean Arleff Israel Chery >; Guerdy Israel > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Ziad El Maalouf >; Luckerson Jean >; Carl-Edouard Bastien >; Jean Efraim Dossous >; Chandler Delouis > Subject: RE: Regarding ZTE Intermittent in Jeremie Hi NOC Team, Can you please check I found some fluctuation in jeremie.sites are connected with HAIGA050. Severity NE Alarm Code Raised Time Cleared Time Duration(hh:mm:ss) Critical HAIGA050 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA050 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA151 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA151 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA061 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA061 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA052 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA052 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA060 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA060 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA119 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA119 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA058 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA058 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA106 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:03 Critical HAIGA106 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:03 Critical HAIGA131 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA131 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA129 The SCTP association is broken(198092230) 2020-07-25 21:42:01(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:06 Critical HAIGA129 The SCTP association is broken(198092230) 2020-07-25 21:42:01(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:06 Critical HAIGA051 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA051 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA055 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA153 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA153 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA062 The SCTP association is broken(198092230) 2020-07-25 21:42:04(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:03 Critical HAIGA062 The SCTP association is broken(198092230) 2020-07-25 21:42:04(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:03 Critical HAIGA053 The SCTP association is broken(198092230) 2020-07-25 21:42:04(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:03 Critical HAIGA053 The SCTP association is broken(198092230) 2020-07-25 21:42:04(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:03 Critical HAIGA057 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA057 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA059 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:06 Critical HAIGA059 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:06 Critical HAIGA063 The SCTP association is broken(198092230) 2020-07-25 21:42:04(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA063 The SCTP association is broken(198092230) 2020-07-25 21:42:04(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA054 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA054 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA128 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA128 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA067 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA067 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA145 The SCTP association is broken(198092230) 2020-07-25 21:42:05(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:03 Critical HAIGA145 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:05 BR// Muhammad Irshad ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 26569 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 64635 bytes Desc: image002.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 26 19:12:36 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 27 Jul 2020 01:12:36 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1051:45:02 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 925:48:02 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 228:09:02 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 155:44:02 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 146:51:02 RBS RBS Fault (RUS failure) Faulty RUS01B3.spare need to be replaced. ETR to be provided. INC410490 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/21/2020 23:34 117:37:02 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411042 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 7/22/2020 16:46 100:25:02 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411060 HDS020 MONCHILE_2 Sud-Est Ericsson 2G A Talkpool 7/23/2020 0:37 92:34:02 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411413 HDS241 MARC_LASSERE Sud Ericsson 2G B Digicel 7/23/2020 14:06 79:05:02 RBS RBS Fault (Indeterminate) TX team requested support from Digicel TX team. Waiting for update INC411835 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 55:51:02 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411837 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 55:48:02 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412218 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/25/2020 10:00 35:11:02 Power Generator failure (Main Board failure) PC board faulty needed to be replace, Spare not yet available INC412215 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/26/2020 6:02 15:09:02 Power Power Failure (Indeterminate) Faulty freeze plug and water pump must be replaced. ETR to be provided INC412616 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/26/2020 9:40 11:31:02 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412619 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 11:26:02 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412517 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/26/2020 9:55 11:16:02 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412667 HDS300 VALLEE_DE_JACMEL Sud-Est Ericsson 2G A Talkpool 7/26/2020 14:06 7:05:02 RBS RBS Fault (DUG Failure) Faulty DUG. Spare part requested and not yet available INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 5:33:02 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 26 20:19:14 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 27 Jul 2020 02:19:14 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM References: Message-ID: Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 11 11 6 26 54 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 33 14 1 0 40 ZTE 5 3 1 0 5 Huawei 9 9 9 0 9 Network 47 26 11 0 54 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 33 3 0 1 17 54 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 217:17:37 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site, Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 204:18:37 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 194:55:37 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 183:23:37 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 125:07:37 Power Generator failure (Indeterminate) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 121:05:37 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 8:34 109:43:37 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 15:08 103:09:37 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h10 PM. Feedback expected from them INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 101:11:37 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 99:59:37 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR to be provided by TP INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 96:03:37 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 80:27:37 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 75:15:37 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 67:43:37 Power Power Failure (Indeterminate) Six out of seven E-Power rectifiers are faulty. Need to be replaced, Follow up is ongoing by them. INC411871 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 15:05 55:12:37 Power Power Failure (Indeterminate) Site will be up with commercial power. INC412043 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 7/24/2020 22:34 47:43:37 Power Generator failure (Radiator failure) Gasket head cylinder and radiator faulty. Follow up is ongoing INC412078 HAIDS194 MARTIN Sud ZTE 2G D Talkpool 7/25/2020 6:17 40:00:37 Power Generator failure (Indeterminate) Talkpool does'nt manage team to go to the site INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 33:13:37 Power Generator failure (Indeterminate) Oil mixed with water, head cylinder and gasket suspected faulty. Follow up is ongoing INC412197 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 16:51 29:26:37 Power Power Failure (Indeterminate) Faulty rectifier must be replaced. Next update to share when available INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 23:57:37 Power Power Failure (Indeterminate) An assessment has been submitted. Next update to share when available INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 23:57:37 Dependent Affected by the power issue at the main site Affected by HDC033 INC412375 HGA016 MORNE_OKO Nippes Ericsson 2G C Talkpool 7/26/2020 0:39 21:38:37 Power Generator failure (Indeterminate) Fuel issue reported by Power the amount of fuel added is too low INC412659 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 7/26/2020 13:04 9:13:37 Power Power Failure (Indeterminate) Site will be back on air with commercial power INC412684 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 7/26/2020 14:58 7:19:37 Power Power Failure (Indeterminate) Power team has been requested,Team is aware, ETA to be provided. INC412567 HDN215 ST_RAPHAEL Nord Ericsson 2G+3G B Talkpool 7/26/2020 15:10 7:07:37 Power Power Failure (Indeterminate) Mixed water and oil, engine is blocked. More update will be share once available. INC412567 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/26/2020 15:10 7:07:37 Dependent Affected by the power issue at the main site Affected by HDN215. INC412567 HDN239 ST_RAPHAEL_II Nord Ericsson 2G D Talkpool 7/26/2020 15:10 7:07:37 Dependent Affected by the power issue at the main site Affected by HDN215. INC412691 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/26/2020 15:49 6:28:37 Power Power Failure (Indeterminate) Talkppol is not manage his Team to reach the site INC412576 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/26/2020 16:26 5:51:37 Power Power Failure (Indeterminate) Portable genset is out of fuel. Next update to share when available INC412725 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/26/2020 17:25 4:52:37 Power Power Failure (Indeterminate) Team cannot reach the site at night due to the site located in redzone INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/26/2020 17:37 4:40:37 Power Generator failure (Indeterminate) The antenna broke due to the strong wind, follow up is ongoing. INC412736 HDC268 DESARMES Artibonite Ericsson 2G+3G+LTE A Talkpool 7/26/2020 17:54 4:23:37 Power Power Failure (Indeterminate) Access issue, follow up is ongoing with concerned team. More update will share once available. INC412801 HDN103 LA_POINTE Nord-Ouest Ericsson 2G+3G A Talkpool 7/26/2020 18:06 4:11:37 Power Power Failure (Indeterminate) Team is on site. INC412801 HDN102 BREEZE_MARINA Nord-Ouest Ericsson 2G D Talkpool 7/26/2020 18:06 4:11:37 Dependent Affected by the power issue at the main site Affected by HDN103. INC412801 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 7/26/2020 18:06 4:11:37 Dependent Affected by the power issue at the main site Affected by HDN103. INC412801 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/26/2020 18:06 4:11:37 Dependent Affected by the power issue at the main site Affected by HDN103. INC412801 HDN113 NAN_GRIGRI Nord-Ouest Ericsson 2G+3G A Talkpool 7/26/2020 18:06 4:11:37 Dependent Affected by the power issue at the main site Affected by HDN103. INC412801 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 7/26/2020 18:06 4:11:37 Dependent Affected by the power issue at the main site Affected by HDN103. INC412801 HDN108 DESGRANGES Nord-Ouest Ericsson 2G A Talkpool 7/26/2020 18:06 4:11:37 Dependent Affected by the power issue at the main site Affected by HDN103. INC412801 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B Talkpool 7/26/2020 18:06 4:11:37 Dependent Affected by the power issue at the main site Affected by HDN103. INC412801 HDN110 HOTEL_KAF Nord-Ouest Ericsson 3G A Talkpool 7/26/2020 18:06 4:11:37 Dependent Affected by the power issue at the main site Affected by HDN103. INC412801 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 3G A Talkpool 7/26/2020 18:06 4:11:37 Dependent Affected by the power issue at the main site Affected by HDN103. INC412801 HDN101 BOIS_DU_LAC Nord-Ouest Ericsson 3G B Talkpool 7/26/2020 18:06 4:11:37 Dependent Affected by the power issue at the main site Affected by HDN103. INC412801 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 3G B Talkpool 7/26/2020 18:06 4:11:37 Dependent Affected by the power issue at the main site Affected by HDN103. INC412801 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 3G A Talkpool 7/26/2020 18:06 4:11:37 Dependent Affected by the power issue at the main site Affected by HDN103. INC412802 HDO221 4_AVE_BOLOSSE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/26/2020 18:07 4:10:37 Power Power Failure (Indeterminate) Team cannot reach the site at night due to the site located in redzone INC412810 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/26/2020 19:21 2:56:37 Power Generator failure (Indeterminate) Portable genset is out of fuel. ETA not yet available INC412810 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/26/2020 19:21 2:56:37 Dependent Affected by the power issue at the main site Affected by HDS277 INC412813 HDS250 JANVIER_ CAVAILLON Sud Ericsson 2G D Talkpool 7/26/2020 19:30 2:47:37 Power Generator failure (Indeterminate) Talkpool refuses to provide update INC412813 HGA045 MORNE FEVRE Nippes Ericsson 2G D Talkpool 7/26/2020 19:30 2:47:37 Dependent Affected by the power issue at the main site Affected by HDS250 INC404846 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/26/2020 20:09 2:08:37 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC412816 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Talkpool 7/26/2020 20:17 2:00:37 Power Power Failure (Indeterminate) Team is aware, ETA 11:00PM. INC412751 HAIDO638 DEBROSSE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/26/2020 20:24 1:53:37 Power Power Failure (Indeterminate) Site is located in an unsafe area , team will go on site 7/26/20 ,arround 7:30AM INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/26/2020 21:20 0:57:37 Power Power Failure (Indeterminate) Island site, team will reach site 7/27/2020 ETA 8:00AM. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 26 20:43:20 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 27 Jul 2020 02:43:20 +0000 Subject: [Rantt] Regarding ZTE Intermittent in Carrefour In-Reply-To: References: Message-ID: Jithin, Can you please assist regarding this request below. NOC Team From: Muhammad Adrees Sent: Sunday, July 26, 2020 10:19 PM To: Muhammad Irshad ; Haiti Noc ; Shamir Stephane Supreme ; Sasoun Deronis ; Jean Arleff Israel Chery ; Guerdy Israel Cc: Eng Teck Ng ; Francois Boyer ; Jean Arleff Israel Chery ; Jean-Marc Castera ; Derrick Rowe ; Luigi Roy ; Ruthza Laleau Fils ; Ziad El Maalouf ; Luckerson Jean ; Carl-Edouard Bastien ; Jean Efraim Dossous ; Chandler Delouis ; Hai_Tech_Transmission Subject: RE: Regarding ZTE Intermittent in Carrefour Hi NOC, Please dispatch team for MW link HAIDO215-HAIDO220 (New back up link) as due to rain and thunder storm RSL is not stable. thanks MW links Design RSL CURRENT RSL Difference HAIDO215-HAIDO220 -37 -80.5 43.5 Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Muhammad Irshad > Sent: Sunday, July 26, 2020 10:09 PM To: Haiti Noc >; Shamir Stephane Supreme >; Sasoun Deronis >; Jean Arleff Israel Chery >; Guerdy Israel > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Ziad El Maalouf >; Luckerson Jean >; Carl-Edouard Bastien >; Jean Efraim Dossous >; Chandler Delouis >; Hai_Tech_Transmission > Subject: RE: Regarding ZTE Intermittent in Carrefour Hi NOC Team, ZTE Sites are still Intermittent BR// Muhammad Irshad From: Muhammad Irshad Sent: Sunday, July 26, 2020 9:11 PM To: Haiti Noc >; Shamir Stephane Supreme >; Sasoun Deronis >; Jean Arleff Israel Chery >; Guerdy Israel > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Ziad El Maalouf >; Luckerson Jean >; Carl-Edouard Bastien >; Jean Efraim Dossous >; Chandler Delouis >; Hai_Tech_Transmission > Subject: RE: Regarding ZTE Intermittent in Carrefour Hi NOC Team, Sites are still Intermittent BR// Muhammad Irshad From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Sunday, July 26, 2020 7:53 PM To: Muhammad Irshad >; Shamir Stephane Supreme >; Haiti Noc >; Sasoun Deronis >; Jean Arleff Israel Chery >; Guerdy Israel > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Ziad El Maalouf >; Luckerson Jean >; Carl-Edouard Bastien >; Jean Efraim Dossous >; Chandler Delouis >; Hai_Tech_Transmission > Subject: RE: Regarding ZTE Intermittent in Carrefour Hello Shamir, Can you please check from your HDO215 NOC Team From: Muhammad Irshad > Sent: Sunday, July 26, 2020 7:43 PM To: Shamir Stephane Supreme >; Haiti Noc >; Sasoun Deronis >; Jean Arleff Israel Chery >; Guerdy Israel > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Ziad El Maalouf >; Luckerson Jean >; Carl-Edouard Bastien >; Jean Efraim Dossous >; Chandler Delouis >; Hai_Tech_Transmission > Subject: RE: Regarding ZTE Ic in Carrefour Hi Shamir, HAIDO215 & attached sites are still Intermitten. BR// Muhammad Irshad From: Shamir Stephane Supreme > Sent: Sunday, July 26, 2020 7:26 PM To: Haiti Noc >; Muhammad Irshad >; Sasoun Deronis >; Jean Arleff Israel Chery >; Guerdy Israel > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Ziad El Maalouf >; Luckerson Jean >; Carl-Edouard Bastien >; Jean Efraim Dossous >; Chandler Delouis >; Hai_Tech_Transmission > Subject: RE: Regarding ZTE Intermittent in Carrefour Hello NOC The sites should be stable now . From router HDO603, HDO045 OSPF neighbor was intermittently down due to dead timer expired for ospf session between them . I reset the session . Regards, Shamir Stephane Supreme Digicel Ha?ti TEL: (509) 3700 7435 From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Sunday, July 26, 2020 7:08 PM To: Muhammad Irshad >; Haiti Noc >; Sasoun Deronis >; Jean Arleff Israel Chery >; Guerdy Israel > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Ziad El Maalouf >; Luckerson Jean >; Carl-Edouard Bastien >; Jean Efraim Dossous >; Chandler Delouis >; Hai_Tech_Transmission > Subject: RE: Regarding ZTE Intermittent in Carrefour Adding Transmission Team From: Muhammad Irshad > Sent: Sunday, July 26, 2020 6:23 PM To: Haiti Noc >; Sasoun Deronis >; Jean Arleff Israel Chery >; Guerdy Israel > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Ziad El Maalouf >; Luckerson Jean >; Carl-Edouard Bastien >; Jean Efraim Dossous >; Chandler Delouis > Subject: RE: Regarding ZTE Intermittent in Carrefour Hi NOC Team, Below sites are Intermittent in Carrefour. [cid:image002.png at 01D6639E.2657A8F0] [cid:image003.jpg at 01D6639E.2657A8F0] [cid:image004.jpg at 01D6639E.2657A8F0] BR// Muhammad Irshad From: Muhammad Irshad Sent: Sunday, July 26, 2020 5:56 PM To: Haiti Noc >; Sasoun Deronis >; Jean Arleff Israel Chery >; Guerdy Israel > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Ziad El Maalouf >; Luckerson Jean >; Carl-Edouard Bastien >; Jean Efraim Dossous >; Chandler Delouis > Subject: Regarding ZTE Intermittent in Carrefour Hi NOC Team, ZTE sites are Intermittent in Carrefour.can you please check.Thanks BR// Muhammad Irshad ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 64635 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 27802 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 12724 bytes Desc: image003.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.jpg Type: image/jpeg Size: 12478 bytes Desc: image004.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 26 22:31:19 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 27 Jul 2020 04:31:19 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 13 12 6 27 58 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 34 14 1 0 42 ZTE 4 3 1 0 4 Huawei 12 12 12 0 12 Network 50 29 14 0 58 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 34 5 0 1 18 58 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 219:28:16 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site, Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 206:29:16 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 197:06:16 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 185:34:16 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 127:18:16 Power Generator failure (Indeterminate) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 123:16:16 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 8:34 111:54:16 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 15:08 105:20:16 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h10 PM. Feedback expected from them INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 103:22:16 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 102:10:16 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR to be provided by TP INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 98:14:16 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 82:38:16 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 77:26:16 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 69:54:16 Power Power Failure (Indeterminate) Six out of seven E-Power rectifiers are faulty. Need to be replaced, Follow up is ongoing by them. INC411871 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 15:05 57:23:16 Power Power Failure (Indeterminate) Site will be up with commercial power. INC412043 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 7/24/2020 22:34 49:54:16 Power Generator failure (Radiator failure) Gasket head cylinder and radiator faulty. Follow up is ongoing INC412078 HAIDS194 MARTIN Sud ZTE 2G D Talkpool 7/25/2020 6:17 42:11:16 Power Generator failure (Indeterminate) Team is informed. ETA 12:30 AM INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 35:24:16 Power Generator failure (Indeterminate) Oil mixed with water, head cylinder and gasket suspected faulty. Follow up is ongoing INC412197 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 16:51 31:37:16 Power Power Failure (Indeterminate) Faulty rectifier must be replaced. Next update to share when available INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 26:08:16 Power Power Failure (Indeterminate) An assessment has been submitted. Next update to share when available INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 26:08:16 Dependent Affected by the power issue at the main site Affected by HDC033 INC412375 HGA016 MORNE_OKO Nippes Ericsson 2G C Talkpool 7/26/2020 0:39 23:49:16 Power Generator failure (Indeterminate) Fuel issue reported by Power the amount of fuel added is too low INC412659 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/26/2020 13:04 11:24:16 Power Power Failure (Indeterminate) Site will be back on air with commercial power INC412684 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 7/26/2020 14:58 9:30:16 Power Power Failure (Indeterminate) Power team has been requested, Team is aware, ETA to be provided. INC412567 HDN215 ST_RAPHAEL Nord Ericsson 2G+3G B Talkpool 7/26/2020 15:10 9:18:16 Power Power Failure (Indeterminate) Mixed water and oil, engine is blocked. More update will be share once available. INC412567 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/26/2020 15:10 9:18:16 Dependent Affected by the power issue at the main site Affected by HDN215. INC412567 HDN239 ST_RAPHAEL_II Nord Ericsson 2G D Talkpool 7/26/2020 15:10 9:18:16 Dependent Affected by the power issue at the main site Affected by HDN215. INC412691 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/26/2020 15:49 8:39:16 Power Power Failure (Indeterminate) Team cannot reach the site at night due to the site located in red zone INC412725 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/26/2020 17:25 7:03:16 Power Power Failure (Indeterminate) Team cannot reach the site at night due to the site located in red zone INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/26/2020 17:37 6:51:16 Power Generator failure (Indeterminate) The antenna broke due to the strong wind, follow up is ongoing. INC412736 HDC268 DESARMES Artibonite Ericsson 2G+3G+LTE A Talkpool 7/26/2020 17:54 6:34:16 Power Power Failure (Indeterminate) Access granted, talkpool does not manage team to reach the site. INC412736 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 7/26/2020 17:54 6:34:16 Dependent Affected by the power issue at the main site Affected by HDC268 INC412736 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 7/26/2020 17:54 6:34:16 Dependent Affected by the power issue at the main site Affected by HDC268 INC412801 HDN103 LA_POINTE Nord-Ouest Ericsson 2G+3G A Talkpool 7/26/2020 18:06 6:22:16 Power Power Failure (Indeterminate) Hybrid team and Tx team are on site for further troubleshooting. INC412801 HDN102 BREEZE_MARINA Nord-Ouest Ericsson 2G D Talkpool 7/26/2020 18:06 6:22:16 Dependent Affected by the power issue at the main site Affected by HDN103. INC412801 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 7/26/2020 18:06 6:22:16 Dependent Affected by the power issue at the main site Affected by HDN103. INC412801 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/26/2020 18:06 6:22:16 Dependent Affected by the power issue at the main site Affected by HDN103. INC412801 HDN113 NAN_GRIGRI Nord-Ouest Ericsson 2G+3G A Talkpool 7/26/2020 18:06 6:22:16 Dependent Affected by the power issue at the main site Affected by HDN103. INC412801 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 7/26/2020 18:06 6:22:16 Dependent Affected by the power issue at the main site Affected by HDN103. INC412801 HDN108 DESGRANGES Nord-Ouest Ericsson 2G A Talkpool 7/26/2020 18:06 6:22:16 Dependent Affected by the power issue at the main site Affected by HDN103. INC412801 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B Talkpool 7/26/2020 18:06 6:22:16 Dependent Affected by the power issue at the main site Affected by HDN103. INC412801 HDN110 HOTEL_KAF Nord-Ouest Ericsson 3G A Talkpool 7/26/2020 18:06 6:22:16 Dependent Affected by the power issue at the main site Affected by HDN103. INC412801 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 3G A Talkpool 7/26/2020 18:06 6:22:16 Dependent Affected by the power issue at the main site Affected by HDN103. INC412801 HDN101 BOIS_DU_LAC Nord-Ouest Ericsson 3G B Talkpool 7/26/2020 18:06 6:22:16 Dependent Affected by the power issue at the main site Affected by HDN103. INC412801 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 3G B Talkpool 7/26/2020 18:06 6:22:16 Dependent Affected by the power issue at the main site Affected by HDN103. INC412801 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 3G A Talkpool 7/26/2020 18:06 6:22:16 Dependent Affected by the power issue at the main site Affected by HDN103. INC412802 HDO221 4_AVE_BOLOSSE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/26/2020 18:07 6:21:16 Power Power Failure (Indeterminate) Team cannot reach the site at night due to the site located in red zone INC412813 HDS250 JANVIER_ CAVAILLON Sud Ericsson 2G D Talkpool 7/26/2020 19:30 4:58:16 Power Generator failure (Indeterminate) Talkpool refuses to provide update INC412813 HGA045 MORNE FEVRE Nippes Ericsson 2G D Talkpool 7/26/2020 19:30 4:58:16 Dependent Affected by the power issue at the main site Affected by HDS250 INC404846 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/26/2020 20:09 4:19:16 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC412816 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Talkpool 7/26/2020 20:17 4:11:16 Power Power Failure (Indeterminate) Team is aware, ETA 11:00PM expired, team cannot provide update. INC412751 HAIDO638 DEBROSSE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/26/2020 20:24 4:04:16 Power Power Failure (Indeterminate) Site is located in an unsafe area , team will go on site 7/26/20 ,around 7:30AM INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/26/2020 21:20 3:08:16 Power Power Failure (Indeterminate) Island site, team will reach site 7/27/2020 ETA 8:00AM. INC412833 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/26/2020 22:15 2:13:16 Power Power Failure (Indeterminate) Team is informed , ETA 12:45AM INC412754 HDC363 NOYAU Centre Ericsson 2G D O&M Fuel 7/26/2020 22:20 2:08:16 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/26/2020 at 11:55 PM. ETR to be provided. INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/26/2020 22:49 1:39:16 Power Power Failure (Indeterminate) Team cannot reach the site at night due to the site located in red zone INC412765 HAIDN283 QUARTIER_MORIN_II Nord ZTE 2G+3G C Talkpool 7/26/2020 22:52 1:36:16 Power Power Failure (Indeterminate) Talkpool team claims unsafe area, ETA 5:00 AM. INC412844 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B O&M Fuel 7/26/2020 23:09 1:19:16 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/26/2020 at 11:47 PM. ETR to be provided. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 26 22:37:18 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 27 Jul 2020 04:37:18 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1055:10:53 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 929:13:53 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 231:34:53 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 159:09:53 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 150:16:53 RBS RBS Fault (RUS failure) Faulty RUS01B3.spare need to be replaced. ETR to be provided. INC410490 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/21/2020 23:34 121:02:53 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411042 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 7/22/2020 16:46 103:50:53 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411060 HDS020 MONCHILE_2 Sud-Est Ericsson 2G A Talkpool 7/23/2020 0:37 95:59:53 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411413 HDS241 MARC_LASSERE Sud Ericsson 2G B Digicel 7/23/2020 14:06 82:30:53 RBS RBS Fault (Indeterminate) TX team requested support from Digicel TX team. Waiting for update INC411835 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 59:16:53 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411837 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 59:13:53 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412218 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/25/2020 10:00 38:36:53 Power Generator failure (Main Board failure) PC board faulty needed to be replace, Spare not yet available INC412215 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/26/2020 6:02 18:34:53 Power Power Failure (Indeterminate) Faulty freeze plug and water pump must be replaced. ETR to be provided INC412616 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/26/2020 9:40 14:56:53 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412619 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 14:51:53 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412517 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/26/2020 9:55 14:41:53 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412667 HDS300 VALLEE_DE_JACMEL Sud-Est Ericsson 2G A Talkpool 7/26/2020 14:06 10:30:53 RBS RBS Fault (DUG Failure) Faulty DUG. Spare part requested and not yet available INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 8:58:53 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC412768 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 7/26/2020 23:10 1:26:53 RBS RBS Fault (Indeterminate) 1800 Band down, team claims unsafe area, ETA 7:00AM. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jul 26 23:24:57 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 27 Jul 2020 05:24:57 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM Sites off air by Class Class A B C D Total Total 15 13 7 29 64 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 39 16 1 0 47 ZTE 5 3 1 0 5 Huawei 12 12 12 0 12 Network 56 31 14 0 64 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 37 5 0 1 21 64 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 220:22:58 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site, Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 207:23:58 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 198:00:58 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 186:28:58 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 128:12:58 Power Generator failure (Indeterminate) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 124:10:58 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 8:34 112:48:58 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 15:08 106:14:58 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h10 PM. Feedback expected from them INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 104:16:58 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 103:04:58 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR to be provided by TP INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 99:08:58 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 83:32:58 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 78:20:58 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 70:48:58 Power Power Failure (Indeterminate) Six out of seven E-Power rectifiers are faulty. Need to be replaced, Follow up is ongoing by them. INC411871 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 15:05 58:17:58 Power Power Failure (Indeterminate) Site will be up with commercial power. INC412043 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 7/24/2020 22:34 50:48:58 Power Generator failure (Radiator failure) Gasket head cylinder and radiator faulty. Follow up is ongoing INC412078 HAIDS194 MARTIN Sud ZTE 2G D Talkpool 7/25/2020 6:17 43:05:58 Power Generator failure (Indeterminate) Team is waiting for access INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 36:18:58 Power Generator failure (Indeterminate) Oil mixed with water, head cylinder and gasket suspected faulty. Follow up is ongoing INC412197 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 16:51 32:31:58 Power Power Failure (Indeterminate) Faulty rectifier must be replaced. Next update to share when available INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 27:02:58 Power Power Failure (Indeterminate) An assessment has been submitted. Next update to share when available INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 27:02:58 Dependent Affected by the power issue at the main site Affected by HDC033 INC412375 HGA016 MORNE_OKO Nippes Ericsson 2G C Talkpool 7/26/2020 0:39 24:43:58 Power Generator failure (Indeterminate) Fuel issue reported by Power the amount of fuel added is too low INC412659 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/26/2020 13:04 12:18:58 Power Power Failure (Indeterminate) Site will be back on air with commercial power INC412684 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 7/26/2020 14:58 10:24:58 Power Power Failure (Indeterminate) Team claims unsafe area, ETA 7:00AM. INC412567 HDN215 ST_RAPHAEL Nord Ericsson 2G+3G B Talkpool 7/26/2020 15:10 10:12:58 Power Power Failure (Indeterminate) Mixed water and oil, engine is blocked. More update will be share once available. INC412567 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/26/2020 15:10 10:12:58 Dependent Affected by the power issue at the main site Affected by HDN215. INC412567 HDN239 ST_RAPHAEL_II Nord Ericsson 2G D Talkpool 7/26/2020 15:10 10:12:58 Dependent Affected by the power issue at the main site Affected by HDN215. INC412691 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/26/2020 15:49 9:33:58 Power Power Failure (Indeterminate) Team cannot reach the site at night due to the site located in red zone INC412725 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/26/2020 17:25 7:57:58 Power Power Failure (Indeterminate) Team cannot reach the site at night due to the site located in red zone INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/26/2020 17:37 7:45:58 Power Generator failure (Indeterminate) The antenna broke due to the strong wind, follow up is ongoing. INC412736 HDC268 DESARMES Artibonite Ericsson 2G+3G+LTE A Talkpool 7/26/2020 17:54 7:28:58 Power Power Failure (Indeterminate) Access granted, talkpool does not manage team to reach the site. INC412736 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 7/26/2020 17:54 7:28:58 Dependent Affected by the power issue at the main site Affected by HDC268 INC412736 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 7/26/2020 17:54 7:28:58 Dependent Affected by the power issue at the main site Affected by HDC268 INC412801 HDN103 LA_POINTE Nord-Ouest Ericsson 2G+3G A Talkpool 7/26/2020 18:06 7:16:58 Power Power Failure (Indeterminate) Hybrid team and Tx team are on site for further troubleshooting. INC412801 HDN102 BREEZE_MARINA Nord-Ouest Ericsson 2G D Talkpool 7/26/2020 18:06 7:16:58 Dependent Affected by the power issue at the main site Affected by HDN103. INC412801 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 7/26/2020 18:06 7:16:58 Dependent Affected by the power issue at the main site Affected by HDN103. INC412801 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/26/2020 18:06 7:16:58 Dependent Affected by the power issue at the main site Affected by HDN103. INC412801 HDN113 NAN_GRIGRI Nord-Ouest Ericsson 2G+3G A Talkpool 7/26/2020 18:06 7:16:58 Dependent Affected by the power issue at the main site Affected by HDN103. INC412801 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 7/26/2020 18:06 7:16:58 Dependent Affected by the power issue at the main site Affected by HDN103. INC412801 HDN108 DESGRANGES Nord-Ouest Ericsson 2G A Talkpool 7/26/2020 18:06 7:16:58 Dependent Affected by the power issue at the main site Affected by HDN103. INC412801 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B Talkpool 7/26/2020 18:06 7:16:58 Dependent Affected by the power issue at the main site Affected by HDN103. INC412801 HDN110 HOTEL_KAF Nord-Ouest Ericsson 3G A Talkpool 7/26/2020 18:06 7:16:58 Dependent Affected by the power issue at the main site Affected by HDN103. INC412801 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 3G A Talkpool 7/26/2020 18:06 7:16:58 Dependent Affected by the power issue at the main site Affected by HDN103. INC412801 HDN101 BOIS_DU_LAC Nord-Ouest Ericsson 3G B Talkpool 7/26/2020 18:06 7:16:58 Dependent Affected by the power issue at the main site Affected by HDN103. INC412801 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 3G B Talkpool 7/26/2020 18:06 7:16:58 Dependent Affected by the power issue at the main site Affected by HDN103. INC412801 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 3G A Talkpool 7/26/2020 18:06 7:16:58 Dependent Affected by the power issue at the main site Affected by HDN103. INC412802 HDO221 4_AVE_BOLOSSE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/26/2020 18:07 7:15:58 Power Power Failure (Indeterminate) Team cannot reach the site at night due to the site located in red zone INC412810 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/26/2020 19:21 6:01:58 Dependent Affected by the power issue at the main site Affected by HDS277 INC412813 HDS250 JANVIER_ CAVAILLON Sud Ericsson 2G D Talkpool 7/26/2020 19:30 5:52:58 Power Generator failure (Indeterminate) Talkpool refuses to provide update INC412813 HGA045 MORNE FEVRE Nippes Ericsson 2G D Talkpool 7/26/2020 19:30 5:52:58 Dependent Affected by the power issue at the main site Affected by HDS250 INC404846 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/26/2020 20:09 5:13:58 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC412816 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Talkpool 7/26/2020 20:17 5:05:58 Power Generator Failure (Starter battery failure) Faulty starter battery, team will go back to the site ETA 6:15AM. INC412751 HAIDO638 DEBROSSE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/26/2020 20:24 4:58:58 Power Power Failure (Indeterminate) Site is located in an unsafe area , team will go on site 7/27/20 ,around 7:30AM INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/26/2020 21:20 4:02:58 Power Power Failure (Indeterminate) Island site, team will reach site 7/27/2020 ETA 8:00AM. INC412833 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/26/2020 22:15 3:07:58 Power Power Failure (Indeterminate) site located in private property , Team will be on site at 7:30AM INC412754 HDC363 NOYAU Centre Ericsson 2G D O&M Fuel 7/26/2020 22:20 3:02:58 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/26/2020 at 11:55 PM. ETR to be provided. INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/26/2020 22:49 2:33:58 Power Power Failure (Indeterminate) Team cannot reach the site at night due to the site located in red zone INC412765 HAIDN283 QUARTIER_MORIN_II Nord ZTE 2G+3G C Talkpool 7/26/2020 22:52 2:30:58 Power Power Failure (Indeterminate) Talkpool team claims unsafe area, ETA 5:00 AM. INC412844 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B O&M Fuel 7/26/2020 23:09 2:13:58 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/26/2020 at 11:47 PM. ETR to be provided. INC412771 HDN211 MILOT Nord Ericsson 2G+3G B Talkpool 7/26/2020 23:32 1:50:58 Power Power Failure (Indeterminate) Talkpool does not manage team to reach the site. INC412775 HDO367 DARBONNE Ouest Ericsson 2G+3G A Talkpool 7/27/2020 0:10 1:12:58 Power Generator failure (Indeterminate) Team is informed. ETA 1:45 AM INC412775 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 7/27/2020 0:10 1:12:58 Dependent Affected by the power issue at the main site Affected by HDO367 INC412775 HDO392 BOUGNOTTE_LEOGAN Ouest Ericsson 2G C Talkpool 7/27/2020 0:10 1:12:58 Dependent Affected by the power issue at the main site Affected by HDO367 INC412218 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 0:10 1:12:58 Power Generator failure (Indeterminate) Team is informed. ETA not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jul 27 01:24:17 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 27 Jul 2020 07:24:17 +0000 Subject: [Rantt] NOC hourly report at 3:00 AM Message-ID: Hello All, Received the NOC hourly report done at 3:00 AM Sites off air by Class Class A B C D Total Total 16 14 7 29 66 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 40 17 1 0 48 ZTE 6 4 2 0 6 Huawei 12 12 12 0 12 Network 58 33 15 0 66 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 39 5 0 1 21 66 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 222:18:31 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site, Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 209:19:31 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 199:56:31 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 188:24:31 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 130:08:31 Power Generator failure (Indeterminate) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 126:06:31 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 8:34 114:44:31 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 15:08 108:10:31 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h10 PM. Feedback expected from them INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 106:12:31 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 105:00:31 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR to be provided by TP INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 101:04:31 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 85:28:31 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 80:16:31 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 72:44:31 Power Power Failure (Indeterminate) Six out of seven E-Power rectifiers are faulty. Need to be replaced, Follow up is ongoing by them. INC411871 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 15:05 60:13:31 Power Power Failure (Indeterminate) Site will be up with commercial power. INC412043 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 7/24/2020 22:34 52:44:31 Power Generator failure (Radiator failure) Gasket head cylinder and radiator faulty. Follow up is ongoing INC412078 HAIDS194 MARTIN Sud ZTE 2G D Talkpool 7/25/2020 6:17 45:01:31 Power Generator Failure (Faulty AVR) AVR faulty. Spare not yet available INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 38:14:31 Power Generator failure (Indeterminate) Oil mixed with water, head cylinder and gasket suspected faulty. Follow up is ongoing INC412197 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 16:51 34:27:31 Power Power Failure (Indeterminate) Faulty rectifier must be replaced. Next update to share when available INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 28:58:31 Power Power Failure (Indeterminate) An assessment has been submitted. Next update to share when available INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 28:58:31 Dependent Affected by the power issue at the main site Affected by HDC033 INC412375 HGA016 MORNE_OKO Nippes Ericsson 2G C Talkpool 7/26/2020 0:39 26:39:31 Power Generator failure (Indeterminate) Fuel issue reported by Power the amount of fuel added is too low INC412659 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/26/2020 13:04 14:14:31 Power Power Failure (Indeterminate) Site will be back on air with commercial power INC412684 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 7/26/2020 14:58 12:20:31 Power Power Failure (Indeterminate) Power team has been requested, team claims unsafe area, ETA 7:00 AM. INC412567 HDN215 ST_RAPHAEL Nord Ericsson 2G+3G B Talkpool 7/26/2020 15:10 12:08:31 Power Power Failure (Indeterminate) Mixed water and oil, engine is blocked. More update will be share once available. INC412567 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/26/2020 15:10 12:08:31 Dependent Affected by the power issue at the main site Affected by HDN215. INC412567 HDN239 ST_RAPHAEL_II Nord Ericsson 2G D Talkpool 7/26/2020 15:10 12:08:31 Dependent Affected by the power issue at the main site Affected by HDN215. INC412691 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/26/2020 15:49 11:29:31 Power Power Failure (Indeterminate) Team cannot reach the site at night due to the site located in redzone INC412725 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/26/2020 17:25 9:53:31 Power Power Failure (Indeterminate) Team cannot reach the site at night due to the site located in redzone INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/26/2020 17:37 9:41:31 Power Generator failure (Indeterminate) The antenna broke due to the strong wind, follow up is ongoing. INC412736 HDC268 DESARMES Artibonite Ericsson 2G+3G+LTE A Talkpool 7/26/2020 17:54 9:24:31 Power Power Failure (Indeterminate) Access granted, talkpool does not manage team to reach the site. INC412736 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 7/26/2020 17:54 9:24:31 Dependent Affected by the power issue at the main site Affected by HDC268 INC412736 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 7/26/2020 17:54 9:24:31 Dependent Affected by the power issue at the main site Affected by HDC268 INC412801 HDN103 LA_POINTE Nord-Ouest Ericsson 2G+3G A Talkpool 7/26/2020 18:06 9:12:31 Power Power Failure (Indeterminate) Hybrid team and Tx team are on site for further troubleshooting. INC412801 HDN102 BREEZE_MARINA Nord-Ouest Ericsson 2G D Talkpool 7/26/2020 18:06 9:12:31 Dependent Affected by the power issue at the main site Affected by HDN103. INC412801 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 7/26/2020 18:06 9:12:31 Dependent Affected by the power issue at the main site Affected by HDN103. INC412801 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/26/2020 18:06 9:12:31 Dependent Affected by the power issue at the main site Affected by HDN103. INC412801 HDN113 NAN_GRIGRI Nord-Ouest Ericsson 2G+3G A Talkpool 7/26/2020 18:06 9:12:31 Dependent Affected by the power issue at the main site Affected by HDN103. INC412801 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 7/26/2020 18:06 9:12:31 Dependent Affected by the power issue at the main site Affected by HDN103. INC412801 HDN108 DESGRANGES Nord-Ouest Ericsson 2G A Talkpool 7/26/2020 18:06 9:12:31 Dependent Affected by the power issue at the main site Affected by HDN103. INC412801 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B Talkpool 7/26/2020 18:06 9:12:31 Dependent Affected by the power issue at the main site Affected by HDN103. INC412801 HDN110 HOTEL_KAF Nord-Ouest Ericsson 3G A Talkpool 7/26/2020 18:06 9:12:31 Dependent Affected by the power issue at the main site Affected by HDN103. INC412801 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 3G A Talkpool 7/26/2020 18:06 9:12:31 Dependent Affected by the power issue at the main site Affected by HDN103. INC412801 HDN101 BOIS_DU_LAC Nord-Ouest Ericsson 3G B Talkpool 7/26/2020 18:06 9:12:31 Dependent Affected by the power issue at the main site Affected by HDN103. INC412801 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 3G B Talkpool 7/26/2020 18:06 9:12:31 Dependent Affected by the power issue at the main site Affected by HDN103. INC412801 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 3G A Talkpool 7/26/2020 18:06 9:12:31 Dependent Affected by the power issue at the main site Affected by HDN103. INC412802 HDO221 4_AVE_BOLOSSE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/26/2020 18:07 9:11:31 Power Power Failure (Indeterminate) Team cannot reach the site at night due to the site located in redzone INC412810 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/26/2020 19:21 7:57:31 Dependent Affected by the power issue at the main site Affected by HDS277 INC412813 HDS250 JANVIER_ CAVAILLON Sud Ericsson 2G D Talkpool 7/26/2020 19:30 7:48:31 Power Generator failure (Indeterminate) Talkpool refuses to provide update INC412813 HGA045 MORNE FEVRE Nippes Ericsson 2G D Talkpool 7/26/2020 19:30 7:48:31 Dependent Affected by the power issue at the main site Affected by HDS250 INC404846 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/26/2020 20:09 7:09:31 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC412816 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Talkpool 7/26/2020 20:17 7:01:31 Power Generator Failure (Starter battery failure) Faulty starter battery, team will go back to the site ETA 6:15AM. INC412751 HAIDO638 DEBROSSE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/26/2020 20:24 6:54:31 Power Power Failure (Indeterminate) Site is located in an unsafe area , team will go on site 7/27/20 ,arround 7:30AM INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/26/2020 21:20 5:58:31 Power Power Failure (Indeterminate) Island site, team will reach site 7/27/2020 ETA 8:00AM. INC412833 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/26/2020 22:15 5:03:31 Power Power Failure (Indeterminate) site located in private property , Team will be on site at 7:30AM INC412754 HDC363 NOYAU Centre Ericsson 2G D O&M Fuel 7/26/2020 22:20 4:58:31 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/26/2020 at 11:55 PM. ETR to be provided. INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/26/2020 22:49 4:29:31 Power Power Failure (Indeterminate) Team cannot reach the site at night due to the site located in redzone INC412765 HAIDN283 QUARTIER_MORIN_II Nord ZTE 2G+3G C Talkpool 7/26/2020 22:52 4:26:31 Power Power Failure (Indeterminate) Talkpool team claims unsafe area, ETA 5:00 AM. INC412844 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B O&M Fuel 7/26/2020 23:09 4:09:31 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/26/2020 at 11:47 PM. ETR to be provided. INC412771 HDN211 MILOT Nord Ericsson 2G+3G B Talkpool 7/26/2020 23:32 3:46:31 Power Power Failure (Indeterminate) Team claims unsafe area, ETA 7:00AM. INC412775 HDO367 DARBONNE Ouest Ericsson 2G+3G A Talkpool 7/27/2020 0:10 3:08:31 Power Generator failure (Indeterminate) Team is working on the site INC412775 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 7/27/2020 0:10 3:08:31 Dependent Affected by the power issue at the main site Affected by HDO367 INC412775 HDO392 BOUGNOTTE_LEOGAN Ouest Ericsson 2G C Talkpool 7/27/2020 0:10 3:08:31 Dependent Affected by the power issue at the main site Affected by HDO367 INC412861 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/27/2020 0:50 2:28:31 Power Generator failure (Indeterminate) Team claims unsafe area, ETA 7:00AM. INC412849 HAIDN006 MADELINE Nord ZTE 2G+3G+LTE B Talkpool 7/27/2020 1:11 2:07:31 Power Generator failure (Indeterminate) Team is aware, ETA 3:15AM. INC412785 HDO377 NAN_COLLINE Ouest Ericsson 2G+3G A Talkpool 7/27/2020 2:38 0:40:31 Power Generator failure (Indeterminate) Access issue. Follow up is ongoing with inspector ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jul 27 01:28:34 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 27 Jul 2020 07:28:34 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (3:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 3:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1057:59:59 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 932:02:59 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 234:23:59 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 161:58:59 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 153:05:59 RBS RBS Fault (RUS failure) Faulty RUS01B3.spare need to be replaced. ETR to be provided. INC410490 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/21/2020 23:34 123:51:59 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411042 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 7/22/2020 16:46 106:39:59 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411060 HDS020 MONCHILE_2 Sud-Est Ericsson 2G A Talkpool 7/23/2020 0:37 98:48:59 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411413 HDS241 MARC_LASSERE Sud Ericsson 2G B Digicel 7/23/2020 14:06 85:19:59 RBS RBS Fault (Indeterminate) TX team requested support from Digicel TX team. Waiting for update INC411835 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 62:05:59 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411837 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 62:02:59 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412218 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/25/2020 10:00 41:25:59 Power Generator failure (Main Board failure) PC board faulty needed to be replace, Spare not yet available INC412215 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/26/2020 6:02 21:23:59 Power Power Failure (Indeterminate) Faulty freeze plug and water pump must be replaced. ETR to be provided INC412616 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/26/2020 9:40 17:45:59 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412619 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 17:40:59 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412517 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/26/2020 9:55 17:30:59 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412667 HDS300 VALLEE_DE_JACMEL Sud-Est Ericsson 2G A Talkpool 7/26/2020 14:06 13:19:59 RBS RBS Fault (DUG Failure) Faulty DUG. Spare part requested and not yet available INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 11:47:59 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC412768 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 7/26/2020 23:10 4:15:59 RBS RBS Fault (Indeterminate) 1800 Band down, team claims unsafe area, ETA 7:00AM. INC412856 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Talkpool 7/27/2020 0:30 2:55:59 RBS RBS Fault (Indeterminate) Team is informed. ETA not yet available INC412777 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 0:46 2:39:59 RBS RBS Fault (Indeterminate) Sector B down, talkpool does not manage team to reach the site. INC412864 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 7/27/2020 1:00 2:25:59 RBS RBS Fault (Indeterminate) 1800 Band down, talkpool does not manage team to reach the site. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jul 27 02:25:27 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 27 Jul 2020 08:25:27 +0000 Subject: [Rantt] NOC hourly report at 4:00 AM Message-ID: Hello All, Received the NOC hourly report done at 4:00 AM Sites off air by Class Class A B C D Total Total 16 14 7 26 63 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 35 17 1 0 45 ZTE 5 4 2 0 5 Huawei 13 13 13 0 13 Network 53 34 16 0 63 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 39 7 0 2 15 63 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 223:20:43 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site, Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 210:21:43 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 200:58:43 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 189:26:43 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 131:10:43 Power Generator failure (Indeterminate) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 127:08:43 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 8:34 115:46:43 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 15:08 109:12:43 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h10 PM. Feedback expected from them INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 107:14:43 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 106:02:43 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR to be provided by TP INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 102:06:43 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 86:30:43 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 81:18:43 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 73:46:43 Power Power Failure (Indeterminate) Six out of seven E-Power rectifiers are faulty. Need to be replaced, Follow up is ongoing by them. INC411871 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 15:05 61:15:43 Power Power Failure (Indeterminate) Site will be up with commercial power. INC412043 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 7/24/2020 22:34 53:46:43 Power Generator failure (Radiator failure) Gasket head cylinder and radiator faulty. Follow up is ongoing INC412078 HAIDS194 MARTIN Sud ZTE 2G D Talkpool 7/25/2020 6:17 46:03:43 Power Generator Failure (Faulty AVR) AVR faulty. Spare not yet available INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 39:16:43 Power Generator failure (Indeterminate) Oil mixed with water, head cylinder and gasket suspected faulty. Follow up is ongoing INC412197 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 16:51 35:29:43 Power Power Failure (Indeterminate) Faulty rectifier must be replaced. Next update to share when available INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 30:00:43 Power Power Failure (Indeterminate) An assessment has been submitted. Next update to share when available INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 30:00:43 Dependent Affected by the power issue at the main site Affected by HDC033 INC412375 HGA016 MORNE_OKO Nippes Ericsson 2G C O&M Fuel 7/26/2020 0:39 27:41:43 Fuel Generator failure (Fuel issue) Fuel team is informed 7/26/2020 10:39 PM. ETR to be provided by them INC412659 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/26/2020 13:04 15:16:43 Power Power Failure (Indeterminate) Site will be back on air with commercial power INC412684 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 7/26/2020 14:58 13:22:43 Power Power Failure (Indeterminate) Power team has been requested, team claims unsafe area, ETA 7:00 AM. INC412567 HDN215 ST_RAPHAEL Nord Ericsson 2G+3G B Talkpool 7/26/2020 15:10 13:10:43 Power Power Failure (Indeterminate) Mixed water and oil, engine is blocked. More update will be share once available. INC412567 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/26/2020 15:10 13:10:43 Dependent Affected by the power issue at the main site Affected by HDN215. INC412567 HDN239 ST_RAPHAEL_II Nord Ericsson 2G D Talkpool 7/26/2020 15:10 13:10:43 Dependent Affected by the power issue at the main site Affected by HDN215. INC412691 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/26/2020 15:49 12:31:43 Power Power Failure (Indeterminate) Team cannot reach the site at night due to the site located in red zone INC412725 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/26/2020 17:25 10:55:43 Power Power Failure (Indeterminate) Team cannot reach the site at night due to the site located in red zone INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/26/2020 17:37 10:43:43 Power Generator failure (Indeterminate) The antenna broke due to the strong wind, follow up is ongoing. INC412736 HDC268 DESARMES Artibonite Ericsson 2G+3G+LTE A Talkpool 7/26/2020 17:54 10:26:43 Power Power Failure (Indeterminate) Access granted, talkpool does not manage team to reach the site. INC412736 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 7/26/2020 17:54 10:26:43 Dependent Affected by the power issue at the main site Affected by HDC268 INC412736 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 7/26/2020 17:54 10:26:43 Dependent Affected by the power issue at the main site Affected by HDC268 INC412801 HDN103 LA_POINTE Nord-Ouest Ericsson 3G A Talkpool 7/26/2020 18:06 10:14:43 Transmission Transmission (Indeterminate) 3G remains down after power intervention, follow up is ongoing with Tx team to solve the issue. INC412801 HDN113 NAN_GRIGRI Nord-Ouest Ericsson 3G A Talkpool 7/26/2020 18:06 10:14:43 Dependent Affected by the Transmission issue at the main site Site will be up once the issue solve at HDN103 INC412801 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B Talkpool 7/26/2020 18:06 10:14:43 Dependent Affected by the Transmission issue at the main site Site will be up once the issue solve at HDN103 INC412801 HDN110 HOTEL_KAF Nord-Ouest Ericsson 3G A Talkpool 7/26/2020 18:06 10:14:43 Dependent Affected by the Transmission issue at the main site Site will be up once the issue solve at HDN103 INC412801 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 3G A Talkpool 7/26/2020 18:06 10:14:43 Dependent Affected by the Transmission issue at the main site Site will be up once the issue solve at HDN103 INC412801 HDN101 BOIS_DU_LAC Nord-Ouest Ericsson 3G B Talkpool 7/26/2020 18:06 10:14:43 Dependent Affected by the Transmission issue at the main site Site will be up once the issue solve at HDN103 INC412801 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 3G B Talkpool 7/26/2020 18:06 10:14:43 Dependent Affected by the Transmission issue at the main site Site will be up once the issue solve at HDN103 INC412801 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 3G A Talkpool 7/26/2020 18:06 10:14:43 Dependent Affected by the Transmission issue at the main site Site will be up once the issue solve at HDN103 INC412802 HDO221 4_AVE_BOLOSSE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/26/2020 18:07 10:13:43 Power Power Failure (Indeterminate) Team cannot reach the site at night due to the site located in red zone INC412813 HDS250 JANVIER_ CAVAILLON Sud Ericsson 2G D Talkpool 7/26/2020 19:30 8:50:43 Power Generator failure (Indeterminate) Talkpool refuses to provide update INC412813 HGA045 MORNE FEVRE Nippes Ericsson 2G D Talkpool 7/26/2020 19:30 8:50:43 Dependent Affected by the power issue at the main site Affected by HDS250 INC404846 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/26/2020 20:09 8:11:43 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC412816 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Talkpool 7/26/2020 20:17 8:03:43 Power Generator Failure (Starter battery failure) Faulty starter battery, team will go back to the site ETA 6:15AM. INC412751 HAIDO638 DEBROSSE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/26/2020 20:24 7:56:43 Power Power Failure (Indeterminate) Site is located in an unsafe area , team will go on site 7/27/20 ,around 7:30AM INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/26/2020 21:20 7:00:43 Power Power Failure (Indeterminate) Island site, team will reach site 7/27/2020 ETA 8:00AM. INC412833 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/26/2020 22:15 6:05:43 Power Power Failure (Indeterminate) site located in private property , Team will be on site at 7:30AM INC412754 HDC363 NOYAU Centre Ericsson 2G D O&M Fuel 7/26/2020 22:20 6:00:43 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/26/2020 at 11:55 PM. ETR to be provided. INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/26/2020 22:49 5:31:43 Power Power Failure (Indeterminate) Team cannot reach the site at night due to the site located in red zone INC412765 HAIDN283 QUARTIER_MORIN_II Nord ZTE 2G+3G C Talkpool 7/26/2020 22:52 5:28:43 Power Power Failure (Indeterminate) Talkpool team claims unsafe area, ETA 5:00 AM. INC412844 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B O&M Fuel 7/26/2020 23:09 5:11:43 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/26/2020 at 11:47 PM. ETR to be provided. INC412771 HDN211 MILOT Nord Ericsson 2G+3G B Talkpool 7/26/2020 23:32 4:48:43 Power Power Failure (Indeterminate) Team claims unsafe area, ETA 7:00AM. INC412775 HDO367 DARBONNE Ouest Ericsson 2G+3G A O&M Fuel 7/27/2020 0:10 4:10:43 Fuel Generator failure (Fuel issue) Fuel team is informed 7/27/2020 03:47 PM. ETR to be provided by them INC412775 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A O&M Fuel 7/27/2020 0:10 4:10:43 Dependent Affected by Fuel issue at the main site Affected by HDO367 INC412775 HDO392 BOUGNOTTE_LEOGAN Ouest Ericsson 2G C O&M Fuel 7/27/2020 0:10 4:10:43 Dependent Affected by Fuel issue at the main site Affected by HDO367 INC412861 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/27/2020 0:50 3:30:43 Power Generator failure (Indeterminate) Team claims unsafe area, ETA 7:00AM. INC412849 HAIDN006 MADELINE Nord ZTE 2G+3G+LTE B Talkpool 7/27/2020 1:11 3:09:43 Power Generator failure (Indeterminate) Team cannot provide update. INC412785 HDO377 NAN_COLLINE Ouest Ericsson 2G+3G A Talkpool 7/27/2020 2:38 1:42:43 Power Generator failure (Indeterminate) Access issue. Follow up is ongoing with inspector INC412791 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/27/2020 3:32 0:48:43 Power Power Failure (Indeterminate) Team is informed , ETA not yet provide INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 0:40:43 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC412793 HDS356 BEL_AIR_BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:42 0:38:43 Power Generator failure (Indeterminate) Team is informed. ETA not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jul 27 04:20:49 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 27 Jul 2020 10:20:49 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1060:52:28 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 934:55:28 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 237:16:28 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 164:51:28 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 155:58:28 RBS RBS Fault (RUS failure) Faulty RUS01B3.spare need to be replaced. ETR to be provided. INC410490 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/21/2020 23:34 126:44:28 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411042 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 7/22/2020 16:46 109:32:28 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411060 HDS020 MONCHILE_2 Sud-Est Ericsson 2G A Talkpool 7/23/2020 0:37 101:41:28 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411413 HDS241 MARC_LASSERE Sud Ericsson 2G B Digicel 7/23/2020 14:06 88:12:28 RBS RBS Fault (Indeterminate) TX team requested support from Digicel TX team. Waiting for update INC411835 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 64:58:28 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411837 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 64:55:28 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412218 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/25/2020 10:00 44:18:28 Power Generator failure (Main Board failure) PC board faulty needed to be replace, Spare not yet available INC412215 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/26/2020 6:02 24:16:28 Power Power Failure (Indeterminate) Faulty freeze plug and water pump must be replaced. ETR to be provided INC412616 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/26/2020 9:40 20:38:28 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412619 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 20:33:28 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412517 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/26/2020 9:55 20:23:28 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412667 HDS300 VALLEE_DE_JACMEL Sud-Est Ericsson 2G A Talkpool 7/26/2020 14:06 16:12:28 RBS RBS Fault (DUG Failure) Faulty DUG. Spare part requested and not yet available INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 14:40:28 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC412768 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 7/26/2020 23:10 7:08:28 RBS RBS Fault (Indeterminate) 1800 Band down, team claims unsafe area, ETA 7:00AM. INC412789 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Talkpool 7/27/2020 0:30 5:48:28 RBS RBS Fault (Indeterminate) Team is informed. ETA not yet available INC412777 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 0:46 5:32:28 RBS RBS Fault (Indeterminate) Sector B down, talkpool does not manage team to reach the site. INC412864 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 7/27/2020 1:00 5:18:28 RBS RBS Fault (Indeterminate) 1800 Band down, talkpool does not manage team to reach the site. INC412879 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 4:22 1:56:28 Dependent Affected by the power issue at the main site Affected by HDN110 Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jul 27 05:40:17 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 27 Jul 2020 11:40:17 +0000 Subject: [Rantt] NOC SITES REPORT updated for this July 27th, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this July 27th, 2020 till 7:00 AM > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 226:33:13 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site, Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 213:34:13 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 204:11:13 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 192:39:13 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 134:23:13 Power Generator failure (Indeterminate) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 130:21:13 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 8:34 118:59:13 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 15:08 112:25:13 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h10 PM. Feedback expected from them INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 110:27:13 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 109:15:13 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR to be provided by TP INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 105:19:13 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 89:43:13 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 84:31:13 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 76:59:13 Power Power Failure (Indeterminate) Six out of seven E-Power rectifiers are faulty. Need to be replaced, Follow up is ongoing by them. INC411871 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 15:05 64:28:13 Power Power Failure (Indeterminate) Site will be up with commercial power. INC412043 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 7/24/2020 22:34 56:59:13 Power Generator failure (Radiator failure) Gasket head cylinder and radiator faulty. Follow up is ongoing INC412078 HAIDS194 MARTIN Sud ZTE 2G D Talkpool 7/25/2020 6:17 49:16:13 Power Generator Failure (Faulty AVR) AVR faulty. Spare not yet available INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 42:29:13 Power Generator failure (Indeterminate) Oil mixed with water, head cylinder and gasket suspected faulty. Follow up is ongoing INC412197 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 16:51 38:42:13 Power Power Failure (Indeterminate) Faulty rectifier must be replaced. Next update to share when available INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 33:13:13 Power Power Failure (Indeterminate) An assessment has been submitted. Next update to share when available INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 33:13:13 Dependent Affected by the power issue at the main site Affected by HDC033 INC412375 HGA016 MORNE_OKO Nippes Ericsson 2G C O&M Fuel 7/26/2020 0:39 30:54:13 Fuel Generator failure (Fuel issue) Fuel team is informed 7/26/2020 10:39 PM. ETR to be provided by them INC412659 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 7/26/2020 13:04 18:29:13 Power Power Failure (Indeterminate) Site will be back on air with commercial power INC412684 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 7/26/2020 14:58 16:35:13 Power Power Failure (Indeterminate) Power team has been requested, team claims unsafe area, ETA 7:00 AM expired, team cannot provide update. INC412567 HDN215 ST_RAPHAEL Nord Ericsson 2G+3G B Talkpool 7/26/2020 15:10 16:23:13 Power Power Failure (Indeterminate) Mixed water and oil, engine is blocked. More update will be share once available. INC412567 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/26/2020 15:10 16:23:13 Dependent Affected by the power issue at the main site Affected by HDN215. INC412567 HDN239 ST_RAPHAEL_II Nord Ericsson 2G D Talkpool 7/26/2020 15:10 16:23:13 Dependent Affected by the power issue at the main site Affected by HDN215. INC412691 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/26/2020 15:49 15:44:13 Power Power Failure (Indeterminate) Team cannot reach the site at night due to the site located in redzone INC412725 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/26/2020 17:25 14:08:13 Power Power Failure (Indeterminate) Team working on site INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/26/2020 17:37 13:56:13 Power Generator failure (Indeterminate) The antenna broke due to the strong wind, follow up is ongoing. INC412736 HDC268 DESARMES Artibonite Ericsson 2G+3G+LTE A Talkpool 7/26/2020 17:54 13:39:13 Power Power Failure (Indeterminate) Team cannot provide update. INC412736 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 7/26/2020 17:54 13:39:13 Dependent Affected by the power issue at the main site Affected by HDC268 INC412736 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 7/26/2020 17:54 13:39:13 Dependent Affected by the power issue at the main site Affected by HDC268 INC412802 HDO221 4_AVE_BOLOSSE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/26/2020 18:07 13:26:13 Power Power Failure (Indeterminate) Team cannot reach the site at night due to the site located in redzone INC412813 HDS250 JANVIER_ CAVAILLON Sud Ericsson 2G D Talkpool 7/26/2020 19:30 12:03:13 Power Generator failure (Indeterminate) Talkpool refuses to go to the site at night. ETA 7:00 AM INC412813 HGA045 MORNE FEVRE Nippes Ericsson 2G D Talkpool 7/26/2020 19:30 12:03:13 Dependent Affected by the power issue at the main site Affected by HDS250 INC404846 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/26/2020 20:09 11:24:13 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC412816 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Talkpool 7/26/2020 20:17 11:16:13 Power Generator Failure (Starter battery failure) Faulty starter battery, team cannot provide update. INC412751 HAIDO638 DEBROSSE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/26/2020 20:24 11:09:13 Power Power Failure (Indeterminate) Team on site waiting for access INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/26/2020 21:20 10:13:13 Power Power Failure (Indeterminate) Island site, team will reach site 7/27/2020 ETA 8:00AM. INC412833 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/26/2020 22:15 9:18:13 Power Power Failure (Indeterminate) site located in private property , Team will be on site at 7:30AM INC412754 HDC363 NOYAU Centre Ericsson 2G D O&M Fuel 7/26/2020 22:20 9:13:13 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/26/2020 at 11:55 PM. ETR to be provided. INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/26/2020 22:49 8:44:13 Power Power Failure (Indeterminate) Team cannot reach the site at night due to the site located in redzone , ETA to 8:00AM INC412765 HAIDN283 QUARTIER_MORIN_II Nord ZTE 2G+3G C Talkpool 7/26/2020 22:52 8:41:13 Power Power Failure (Indeterminate) Talkpool team claims unsafe area, ETA 5:00 AM expired. Team cannot provide update. INC412844 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B O&M Fuel 7/26/2020 23:09 8:24:13 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/26/2020 at 11:47 PM. ETR to be provided. INC412771 HDN211 MILOT Nord Ericsson 2G+3G B Talkpool 7/26/2020 23:32 8:01:13 Power Power Failure (Indeterminate) Team claims unsafe area, ETA 7:00AM expired, more update is expected from team. INC412775 HDO367 DARBONNE Ouest Ericsson 2G+3G A O&M Fuel 7/27/2020 0:10 7:23:13 Fuel Generator failure (Fuel issue) Fuel team is informed 7/27/2020 03:47 PM. ETR to be provided by them INC412775 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A O&M Fuel 7/27/2020 0:10 7:23:13 Dependent Affected by Fuel issue at the main site Affected by HDO367 INC412775 HDO392 BOUGNOTTE_LEOGAN Ouest Ericsson 2G C O&M Fuel 7/27/2020 0:10 7:23:13 Dependent Affected by Fuel issue at the main site Affected by HDO367 INC412861 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/27/2020 0:50 6:43:13 Power Generator failure (Indeterminate) Team claims unsafe area, ETA 7:00AM., more update is expected from team. INC412785 HDO377 NAN_COLLINE Ouest Ericsson 2G+3G A Talkpool 7/27/2020 2:38 4:55:13 Power Generator failure (Indeterminate) Access issue. Follow up is ongoing with inspector INC412791 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/27/2020 3:32 4:01:13 Power Power Failure (Indeterminate) Team cannot reach the site at night due to the site located in redzone , ETA to 8:00AM INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 3:53:13 Power Generator failure (Faulty board) PC board freeze. Spare not yet available. INC412793 HDS356 BEL_AIR_BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:42 3:51:13 Power Generator failure (Indeterminate) Team is informed. ETA 8:30 AM INC412877 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/27/2020 4:14 3:19:13 Power Generator failure (Indeterminate) Team has been informed, ETA 7:20AM,, more update is expected from team. INC412877 HDC162 BIVAC Artibonite Ericsson 2G D Talkpool 7/27/2020 4:14 3:19:13 Dependent Affected by the Transmission issue at the main site Affected by HDC165 INC412877 HDC175 DAVI Artibonite Ericsson 2G D Talkpool 7/27/2020 4:14 3:19:13 Dependent Affected by the Transmission issue at the main site Affected by HDC165 INC412877 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 7/27/2020 4:14 3:19:13 Dependent Affected by the Transmission issue at the main site Affected by HDC165 INC412879 HDN121 AUBERT Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 4:22 3:11:13 Power Generator failure (Indeterminate) Access issue, follow up is ongoing with concerned team. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 2:55:13 Power Generator failure (Fuel issue) Portable genset is out of fuel, more update wil be share once available. INC412795 HDO459 MARIANI_LEOGANE Ouest Ericsson 2G B Talkpool 7/27/2020 5:11 2:22:13 Power Generator failure (Indeterminate) Team on the site INC412744 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/27/2020 6:06 1:27:13 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC412744 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/27/2020 6:06 1:27:13 Dependent Affected by the power issue at the main site Affected by HDC318 INC412752 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/27/2020 6:06 1:27:13 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC412850 HAIDO254 MARIN_15 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/27/2020 6:12 1:21:13 Power Power Failure (Indeterminate) Team is informed and follow up is ongoing to pick up the new HPU key INC412887 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/27/2020 6:22 1:11:13 Power Generator failure (Indeterminate) Team is informed. ETA 7:00 AM INC412879 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 6:25 1:08:13 Dependent Affected by the power issue at the main site Affected by HDN121 INC412889 HDC154 SAVANNE_LONGUE Artibonite Ericsson 2G D Talkpool 7/27/2020 6:42 0:51:13 Power Generator failure (Indeterminate) Team is aware, ETA to be provided. INC412889 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 7/27/2020 6:42 0:51:13 Dependent Affected by the power issue at the main site Affected by HDC154 Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1062:07:13 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 936:10:13 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 238:31:13 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 166:06:13 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 157:13:13 RBS RBS Fault (RUS failure) Faulty RUS01B3.spare need to be replaced. ETR to be provided. INC410490 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/21/2020 23:34 127:59:13 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411042 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 7/22/2020 16:46 110:47:13 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411060 HDS020 MONCHILE_2 Sud-Est Ericsson 2G A Talkpool 7/23/2020 0:37 102:56:13 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411413 HDS241 MARC_LASSERE Sud Ericsson 2G B Digicel 7/23/2020 14:06 89:27:13 RBS RBS Fault (Indeterminate) TX team requested support from Digicel TX team. Waiting for update INC411835 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 66:13:13 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411837 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 66:10:13 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412218 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/25/2020 10:00 45:33:13 Power Generator failure (Main Board failure) PC board faulty needed to be replace, Spare not yet available INC412215 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/26/2020 6:02 25:31:13 Power Power Failure (Indeterminate) Faulty freeze plug and water pump must be replaced. ETR to be provided INC412616 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/26/2020 9:40 21:53:13 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412619 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 21:48:13 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412517 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/26/2020 9:55 21:38:13 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412667 HDS300 VALLEE_DE_JACMEL Sud-Est Ericsson 2G A Talkpool 7/26/2020 14:06 17:27:13 RBS RBS Fault (DUG Failure) Faulty DUG. Spare part requested and not yet available INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 15:55:13 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC412768 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 7/26/2020 23:10 8:23:13 RBS RBS Fault (Indeterminate) 1800 Band down, team claims unsafe area, ETA 7:00AM. INC412789 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Talkpool 7/27/2020 0:30 7:03:13 RBS RBS Fault (Indeterminate) Team is informed. ETA not yet available INC412777 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 0:46 6:47:13 RBS RBS Fault (Indeterminate) Sector B down, talkpool does not manage team to reach the site. INC412864 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 7/27/2020 1:00 6:33:13 RBS RBS Fault (Indeterminate) 1800 Band down, talkpool does not manage team to reach the site. INC412879 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 4:22 3:11:13 Dependent Affected by the power issue at the main site Affected by HDN110 Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet Sites Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC412572 HAIDS211 CATICHE (FRONTIERE) Sud ZTE 2G+3G D Talkpool 7/26/2020 16:17 7/26/2020 19:32 3:15:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and Resolution details will be provided by concerned team INC412658 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/26/2020 13:10 7/26/2020 19:45 6:35:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Fuel tank empty Need to be justified 7 galons of fuel has been performed and the genset restarted INC412756 HGA008 PAILLANT Nippes Ericsson 2G+3G D Talkpool 7/26/2020 21:06 7/26/2020 22:02 0:56:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by transmission issue at HGA001 OK Site is back in service with the main site INC412756 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 7/26/2020 21:06 7/26/2020 22:02 0:56:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by transmission issue at HGA001 OK Site is back in service with the main site INC412756 HGA007 REYNOLDS Nippes Ericsson 2G D Talkpool 7/26/2020 21:06 7/26/2020 22:02 0:56:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by transmission issue at HGA001 OK Site is back in service with the main site INC412756 HDS267 GRAND KAY ABRAHAM Nippes Ericsson 2G D Talkpool 7/26/2020 21:06 7/26/2020 22:02 0:56:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by transmission issue at HGA001 OK Site is back in service with the main site INC412756 HGA002 MIRAGOANE Nippes Ericsson 2G A Talkpool 7/26/2020 21:06 7/26/2020 22:02 0:56:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by transmission issue at HGA001 OK Site is back in service with the main site INC412756 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/26/2020 21:06 7/26/2020 22:02 0:56:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by transmission issue at HGA001 OK Site is back in service with the main site INC412756 HGA020 GROS_TROU Nippes Ericsson 2G D Talkpool 7/26/2020 21:06 7/26/2020 22:02 0:56:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by transmission issue at HGA001 OK Site is back in service with the main site INC412756 HGA027 SAINTE_BELAIRE Nippes Ericsson 2G D Talkpool 7/26/2020 21:06 7/26/2020 22:02 0:56:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by transmission issue at HGA001 OK Site is back in service with the main site INC412756 HGA004 ST_MICHEL_DU_SUD Nippes Ericsson 2G B Talkpool 7/26/2020 21:06 7/26/2020 22:02 0:56:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by transmission issue at HGA001 OK Site is back in service with the main site INC412756 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 3G C Talkpool 7/26/2020 21:06 7/26/2020 22:02 0:56:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by transmission issue at HGA001 OK Site is back in service with the main site INC412810 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/26/2020 19:21 7/27/2020 2:12 6:51:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Fuel tank empty Need to be justified 6 galons of fuel has been performed and the genset restarted INC412810 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/26/2020 19:21 7/27/2020 2:12 6:51:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS277 Cascade Site is back in service with the main site INC412595 HAIDO045 BEL_AIR_FONTAMARA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/26/2020 17:41 7/26/2020 19:33 1:52:00 4:00:00 Compliant Transmission Transmission (Indeterminate) OSPF neighbor was intermittently down OK Session has been reset INC412595 HAIDO241 FONTAMARA_41 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/26/2020 17:41 7/26/2020 19:33 1:52:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Attached to HDO045 Cascaded back in the air with the main site INC412595 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/26/2020 17:41 7/26/2020 19:33 1:52:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Attached to HDO045 Cascaded back in the air with the main site INC412595 HAIDO532 FONTAMARA_ 43 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/26/2020 17:41 7/26/2020 19:33 1:52:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Attached to HDO045 Cascaded back in the air with the main site INC412595 HAIDO526 CHEAU D'EAU Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/26/2020 17:41 7/26/2020 19:33 1:52:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Attached to HDO045 Cascaded back in the air with the main site INC412242 HDO261 LA_FERME Port-au-Prince Huawei 2G+3G B O&M_Fuel 7/25/2020 13:09 7/26/2020 20:33 31:24:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Site up after rescue INC412739 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/26/2020 18:18 7/26/2020 20:00 1:42:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) breaker tripped , low batteries voltage OK Reset alarm, restart genset INC412599 HAIDO014 MAHOTIERE_85 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/26/2020 18:03 7/26/2020 20:15 2:12:00 4:00:00 Compliant Power Generator failure (Indeterminate) indeterminate OK Reset all breaker INC412730 HAIDO491 COTE_DE_PLAGE_28 Port-au-Prince ZTE 2G+3G B Talkpool 7/26/2020 17:38 7/26/2020 21:41 4:03:00 4:00:00 Compliant Transmission Transmission (Indeterminate) indeterminate OK site back on air after making alignment the link facing HDO110 INC412837 HDO245 VILLAGE RAPATRIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/26/2020 22:28 7/26/2020 23:41 1:13:00 4:00:00 Compliant Power Generator failure (High temperature) high temp due to radiator dirty OK Refresh radiator, restart genset INC412566 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 7/26/2020 15:10 7/26/2020 19:20 4:10:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure Need to be justified 1gal oil added and genset restarted. INC412576 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/26/2020 16:26 7/26/2020 21:37 5:11:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Portable genset out of fuel. Need to be justified Fuel has been added in portable genset. INC412726 HDN159 GROS_BASSIN Nord-Ouest Ericsson 2G D Talkpool 7/26/2020 17:26 7/26/2020 22:30 5:04:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution are pending from the contractor. INC412801 HDN103 LA_POINTE Nord-Ouest Ericsson 2G A Talkpool 7/26/2020 18:06 7/27/2020 3:35 9:29:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution are pending from the contractor. INC412801 HDN102 BREEZE_MARINA Nord-Ouest Ericsson 2G D Talkpool 7/26/2020 18:06 7/27/2020 3:35 9:29:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN103 Cascaded Back up with main site. INC412801 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 7/26/2020 18:06 7/27/2020 3:35 9:29:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN103 Cascaded Back up with main site. INC412801 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/26/2020 18:06 7/27/2020 3:35 9:29:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN103 Cascaded Back up with main site. INC412801 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 7/26/2020 18:06 7/27/2020 3:35 9:29:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN103 Cascaded Back up with main site. INC412801 HDN108 DESGRANGES Nord-Ouest Ericsson 2G A Talkpool 7/26/2020 18:06 7/27/2020 3:35 9:29:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN103 Cascaded Back up with main site. INC412849 HAIDN006 MADELINE Nord ZTE 2G+3G+LTE B Talkpool 7/27/2020 1:11 7/27/2020 4:17 3:06:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate. Cascaded 1 gal coolant added and genset has been restarted. INC412884 HDN103 LA_POINTE Nord-Ouest Ericsson 3G A Talkpool 7/26/2020 18:06 7/27/2020 6:25 12:19:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Faulty ETU Cascaded Back up with main site. INC412884 HDN113 NAN_GRIGRI Nord-Ouest Ericsson 3G A Talkpool 7/26/2020 18:06 7/27/2020 6:25 12:19:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN103 Cascaded Back up with main site. INC412884 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B Talkpool 7/26/2020 18:06 7/27/2020 6:25 12:19:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN103 Cascaded Back up with main site. INC412884 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 3G A Talkpool 7/26/2020 18:06 7/27/2020 6:25 12:19:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN103 Cascaded Back up with main site. INC412884 HDN101 BOIS_DU_LAC Nord-Ouest Ericsson 3G B Talkpool 7/26/2020 18:06 7/27/2020 6:25 12:19:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN103 Cascaded Back up with main site. INC412884 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 3G A Talkpool 7/26/2020 18:06 7/27/2020 6:25 12:19:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN103 Cascaded Back up with main site. Cells Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC412756 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 7/26/2020 21:06 7/26/2020 22:02 0:56:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by transmission issue at HGA001 OK Site is back in service with the main site INC412756 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 7/26/2020 21:06 7/26/2020 22:02 0:56:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by transmission issue at HGA001 OK Site is back in service with the main site INC412789 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Talkpool 7/27/2020 0:30 7/27/2020 1:02 0:32:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate OK Site back in service without any intervention Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jul 27 06:39:02 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 27 Jul 2020 12:39:02 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM Message-ID: Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 10 11 8 38 67 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 48 10 0 0 51 ZTE 4 3 1 0 4 Huawei 12 12 12 0 12 Network 64 25 13 0 67 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 41 7 0 5 14 67 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 227:14:47 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site, Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 214:32:35 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 204:49:14 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 193:17:07 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 135:04:51 Power Generator failure (Indeterminate) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 130:58:45 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 8:34 119:57:35 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 15:08 113:23:35 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h10 PM. Feedback expected from them INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 111:08:51 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 109:53:00 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR to be provided by TP INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 106:17:35 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 90:20:45 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 85:08:50 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 77:41:09 Power Power Failure (Indeterminate) Six out of seven E-Power rectifiers are faulty. Need to be replaced, Follow up is ongoing by them. INC411871 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 15:05 65:09:42 Power Power Failure (Indeterminate) Site will be up with commercial power. INC412043 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 7/24/2020 22:34 57:37:01 Power Generator failure (Radiator failure) Gasket head cylinder and radiator faulty. Follow up is ongoing INC412078 HAIDS194 MARTIN Sud ZTE 2G D Talkpool 7/25/2020 6:17 49:53:34 Power Generator Failure (Faulty AVR) AVR faulty. Spare not yet available INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 43:07:32 Power Generator failure (Indeterminate) Oil mixed with water, head cylinder and gasket suspected faulty. Follow up is ongoing INC412197 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 16:51 39:23:26 Power Power Failure (Indeterminate) Faulty rectifier must be replaced. Next update to share when available INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 33:54:27 Power Power Failure (Indeterminate) An assessment has been submitted. Next update to share when available INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 33:54:27 Dependent Affected by the power issue at the main site Affected by HDC033 INC412375 HGA016 MORNE_OKO Nippes Ericsson 2G C O&M Fuel 7/26/2020 0:39 31:31:41 Fuel Generator failure (Fuel issue) Fuel team is informed 7/26/2020 10:39 PM. ETR to be provided by them INC412659 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 7/26/2020 13:04 19:10:53 Power Power Failure (Indeterminate) Site will be back on air with commercial power INC412684 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 7/26/2020 14:58 17:16:37 Power Power Failure (Indeterminate) Power team has been requested, team claims unsafe area, ETA 7:00 AM expired, team cannot provide update. INC412567 HDN215 ST_RAPHAEL Nord Ericsson 2G+3G B Talkpool 7/26/2020 15:10 17:04:37 Power Power Failure (Indeterminate) Mixed water and oil, engine is blocked. More update will be share once available. INC412567 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/26/2020 15:10 17:04:37 Dependent Affected by the power issue at the main site Affected by HDN215. INC412567 HDN239 ST_RAPHAEL_II Nord Ericsson 2G D Talkpool 7/26/2020 15:10 17:04:37 Dependent Affected by the power issue at the main site Affected by HDN215. INC412725 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/26/2020 17:25 15:06:21 Power Power Failure (Indeterminate) TP is working on site. Faulty priming pump suspected. INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/26/2020 17:37 14:54:31 Transmission Transmission (Indeterminate) The antenna broke due to the strong wind, follow up is ongoing. INC412802 HDO221 4_AVE_BOLOSSE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/26/2020 18:07 14:23:49 Power Power Failure (Indeterminate) Team cannot reach the site, due to the site located in red zone. ETA not available yet. INC412813 HDS250 JANVIER_ CAVAILLON Sud Ericsson 2G D Talkpool 7/26/2020 19:30 12:41:08 Power Generator failure (Indeterminate) Talkpool refuses to go to the site at night. ETA 8:30 AM INC412813 HGA045 MORNE FEVRE Nippes Ericsson 2G D Talkpool 7/26/2020 19:30 12:41:08 Dependent Affected by the power issue at the main site Affected by HDS250 INC404846 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/26/2020 20:09 12:02:07 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC412816 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Talkpool 7/26/2020 20:17 11:57:41 Power Generator Failure (Starter battery failure) Faulty starter battery, team cannot provide update. INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/26/2020 21:20 10:54:41 Power Power Failure (Indeterminate) Island site, team will reach site 7/27/2020 ETA 8:00AM. INC412754 HDC363 NOYAU Centre Ericsson 2G D O&M Fuel 7/26/2020 22:20 9:54:41 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/26/2020 at 11:55 PM. ETR to be provided. INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/26/2020 22:49 9:41:49 Power Power Failure (Indeterminate) Team is waiting for access. INC412765 HAIDN283 QUARTIER_MORIN_II Nord ZTE 2G+3G C Talkpool 7/26/2020 22:52 9:22:41 Power Generator failure (Indeterminate) Engine starter faulty and spare requested , waiting for next update INC412844 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B O&M Fuel 7/26/2020 23:09 9:05:41 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/26/2020 at 11:47 PM. ETR to be provided. INC412771 HDN211 MILOT Nord Ericsson 2G+3G B Talkpool 7/26/2020 23:32 8:42:41 Power Power Failure (Indeterminate) TP is not managing it's team to reach the site INC412775 HDO367 DARBONNE Ouest Ericsson 2G+3G A O&M Fuel 7/27/2020 0:10 8:01:07 Fuel Generator failure (Fuel issue) Fuel team is informed 7/27/2020 03:47 PM. ETR to be provided by them INC412775 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A O&M Fuel 7/27/2020 0:10 8:01:07 Dependent Affected by Fuel issue at the main site Affected by HDO367 INC412775 HDO392 BOUGNOTTE_LEOGAN Ouest Ericsson 2G C O&M Fuel 7/27/2020 0:10 8:01:07 Dependent Affected by Fuel issue at the main site Affected by HDO367 INC412861 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/27/2020 0:50 7:24:41 Power Generator failure (Indeterminate) ETA Expired, waiting for new update INC412785 HDO377 NAN_COLLINE Ouest Ericsson 2G+3G A Talkpool 7/27/2020 2:38 5:33:04 Power Generator failure (Indeterminate) Access issue. Follow up is ongoing with inspector INC412791 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/27/2020 3:32 4:58:49 Power Power Failure (Indeterminate) Team is waiting for access. INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 4:31:14 Power Generator failure (Faulty board) PC board freeze. Spare not yet available. INC412793 HDS356 BEL_AIR_BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:42 4:29:16 Power Generator failure (Indeterminate) Team is informed. ETA 8:30 AM INC412877 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/27/2020 4:14 4:00:41 Power Generator failure (Indeterminate) Team is working on site INC412877 HDC162 BIVAC Artibonite Ericsson 2G D Talkpool 7/27/2020 4:14 4:00:41 Dependent Affected by the Transmission issue at the main site Affected by HDC165 INC412877 HDC175 DAVI Artibonite Ericsson 2G D Talkpool 7/27/2020 4:14 4:00:41 Dependent Affected by the Transmission issue at the main site Affected by HDC165 INC412877 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 7/27/2020 4:14 4:00:41 Dependent Affected by the Transmission issue at the main site Affected by HDC165 INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 3:36:41 Power Generator failure (Fuel issue) Portable genset is out of fuel, more update will be share once available. INC412850 HAIDO254 MARIN_15 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/27/2020 6:12 2:18:49 Power Power Failure (Indeterminate) Team is informed and follow up is ongoing to pick up the new HPU key. ETA 9:10 am. INC412744 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/27/2020 6:06 2:08:41 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC412744 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/27/2020 6:06 2:08:41 Dependent Affected by the power issue at the main site Affected by HDC318 INC412752 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/27/2020 6:06 2:08:41 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC412879 HDN110 HOTEL_KAF Nord-Ouest Ericsson 3G A Talkpool 7/27/2020 6:25 1:49:41 Transmission Transmission issue(Indeterminate) Remains down after the power issue at HDN103. TX team is informed to check INC412879 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 3G B Talkpool 7/27/2020 6:25 1:49:41 Transmission Transmission issue(Indeterminate) Remains down after the power issue at HDN103. TX team is informed to check INC412887 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/27/2020 6:22 1:49:10 Power Generator failure (Indeterminate) Team is informed. ETA 10:10 AM INC412903 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 7/27/2020 6:50 1:24:41 RBS RBS Fault (Indeterminate) Team has been informed, ETA not yet available INC412903 COW033 CFU CLUB_COW Nord Ericsson 2G D Talkpool 7/27/2020 6:50 1:24:41 Dependent Affected by the Transmission issue at the main site Affected by HDC238 INC413009 HAIDO267 IBOLELE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/27/2020 7:34 0:57:12 Power Power Failure (Indeterminate) Team has been informed. ETA not available yet. INC412906 HDC262 JEAN_DENIS Artibonite Ericsson 2G D Talkpool 7/27/2020 7:22 0:52:41 Power Generator failure (Indeterminate) Team is aware, ETA to be provided. INC412906 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 7/27/2020 7:22 0:52:41 Dependent Affected by the power issue at the main site Affected by HDC262 INC412906 HDC310 QUATRE_VILLES Artibonite Ericsson 2G D Talkpool 7/27/2020 7:22 0:52:41 Dependent Affected by the power issue at the main site Affected by HDC262 INC412906 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 7/27/2020 7:22 0:52:41 Dependent Affected by the power issue at the main site Affected by HDC262 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jul 27 07:55:44 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 27 Jul 2020 13:55:44 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM Message-ID: Hello All, Received the NOC hourly report done at 9:00 AM Sites off air by Class Class A B C D Total Total 10 12 8 37 67 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 48 10 0 0 52 ZTE 4 3 2 0 4 Huawei 11 11 11 1 11 Network 63 24 13 1 67 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 35 11 0 7 14 67 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 228:53:26 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site, Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 215:54:26 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 206:31:26 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 194:59:26 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 136:43:26 Power Generator failure (Indeterminate) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 132:41:26 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 121:19:26 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 15:08 114:45:26 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h10 PM. Feedback expected from them INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 112:47:26 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 111:35:26 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 107:39:26 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 92:03:26 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 86:51:26 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 79:19:26 Power Power Failure (Indeterminate) Six out of seven E-Power rectifiers are faulty. Need to be replaced, Follow up is ongoing by them. INC411871 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 15:05 66:48:26 Power Power Failure (Indeterminate) Site will be up with commercial power. INC412043 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 7/24/2020 22:34 59:19:26 Power Generator failure (Radiator failure) Team is working on the site. INC412078 HAIDS194 MARTIN Sud ZTE 2G D Talkpool 7/25/2020 6:17 51:36:26 Power Generator Failure (Faulty AVR) AVR faulty. Spare not yet available. ETR: 10:15 AM INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 44:49:26 Power Generator failure (Indeterminate) Head cylinder and gasket suspected faulty. Spare already collected at WH TP. ETR not provided yet INC412197 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 16:51 41:02:26 Power Power Failure (Indeterminate) Faulty rectifier must be replaced. Next update to share when available INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 35:33:26 Power Power Failure (Indeterminate) An assessment has been submitted. Next update to share when available INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 35:33:26 Dependent Affected by the power issue at the main site Affected by HDC033 INC412375 HGA016 MORNE_OKO Nippes Ericsson 2G C O&M Fuel 7/26/2020 0:39 33:14:26 Fuel Generator failure (Fuel issue) Fuel team is informed 7/26/2020 10:39 PM. ETR to be provided by them INC412659 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 7/26/2020 13:04 20:49:26 Power Power Failure (Indeterminate) Site will be back on air with commercial power INC412567 HDN215 ST_RAPHAEL Nord Ericsson 2G+3G B Talkpool 7/26/2020 15:10 18:43:26 Power Power Failure (Indeterminate) Mixed water and oil, engine is blocked. More update will be share once available. INC412567 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/26/2020 15:10 18:43:26 Dependent Affected by the power issue at the main site Affected by HDN215. INC412567 HDN239 ST_RAPHAEL_II Nord Ericsson 2G D Talkpool 7/26/2020 15:10 18:43:26 Dependent Affected by the power issue at the main site Affected by HDN215. INC412725 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/26/2020 17:25 16:28:26 Power Power Failure (Indeterminate) TP is working on site. Faulty priming pump suspected. INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/26/2020 17:37 16:16:26 Transmission Transmission (Indeterminate) The antenna broke due to the strong wind, follow up is ongoing. INC412802 HDO221 4_AVE_BOLOSSE Port-au-Prince Huawei 2G+3G+LTE C O&M_Fuel 7/26/2020 18:07 15:46:26 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h35 AM. ETR to be provided. INC412813 HDS250 JANVIER_ CAVAILLON Sud Ericsson 2G D Talkpool 7/26/2020 19:30 14:23:26 Power Generator failure (Indeterminate) Team is waiting for the access. INC412813 HGA045 MORNE FEVRE Nippes Ericsson 2G D Talkpool 7/26/2020 19:30 14:23:26 Dependent Affected by the power issue at the main site Affected by HDS250 INC404846 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/26/2020 20:09 13:44:26 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC412816 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Talkpool 7/26/2020 20:17 13:36:26 Power Generator Failure (Starter battery failure) Faulty starter battery, team cannot provide update. INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/26/2020 21:20 12:33:26 Power Power Failure (Indeterminate) Island site, team will reach site 7/27/2020 ETA 8:00AM. INC412754 HDC363 NOYAU Centre Ericsson 2G D O&M Fuel 7/26/2020 22:20 11:33:26 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/26/2020 at 11:55 PM. ETR to be provided. INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 11:04:26 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412844 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B O&M Fuel 7/26/2020 23:09 10:44:26 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/26/2020 at 11:47 PM. ETR to be provided. INC412771 HDN211 MILOT Nord Ericsson 3G B Talkpool 7/26/2020 23:32 10:21:26 RBS RBS Fault (Indeterminate) Site was totally down but 3G remains down after intervention , waiting for update from Tx team INC412775 HDO367 DARBONNE Ouest Ericsson 2G+3G A O&M Fuel 7/27/2020 0:10 9:43:26 Fuel Generator failure (Fuel issue) Fuel team is informed 7/27/2020 03:47 PM. ETR to be provided by them INC412775 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A O&M Fuel 7/27/2020 0:10 9:43:26 Dependent Affected by Fuel issue at the main site Affected by HDO367 INC412775 HDO392 BOUGNOTTE_LEOGAN Ouest Ericsson 2G C O&M Fuel 7/27/2020 0:10 9:43:26 Dependent Affected by Fuel issue at the main site Affected by HDO367 INC412861 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 7/27/2020 0:50 9:03:26 Power Generator failure (Indeterminate) Site out of fuel , waiting for pictures to confirm INC412785 HDO377 NAN_COLLINE Ouest Ericsson 2G+3G A O&M Fuel 7/27/2020 2:38 7:15:26 Fuel Generator failure (Fuel issue) Fuel team is informed 7/26/2020 8:29 AM. ETR to be provided by them INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 6:13:26 Power Generator failure (Faulty board) PC board freeze. Spare not yet available. INC412793 HDS356 BEL_AIR_BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:42 6:11:26 Power Generator failure (Indeterminate) Team is informed. ETA 9:30 AM INC412877 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/27/2020 4:14 5:39:26 Transmission Transmission (Indeterminate) No power issue , Tx team has been informed to check ETA 11:00 AM INC412877 HDC162 BIVAC Artibonite Ericsson 2G D Talkpool 7/27/2020 4:14 5:39:26 Dependent Affected by the Transmission issue at the main site Affected by HDC165 INC412877 HDC175 DAVI Artibonite Ericsson 2G D Talkpool 7/27/2020 4:14 5:39:26 Dependent Affected by the Transmission issue at the main site Affected by HDC165 INC412877 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 7/27/2020 4:14 5:39:26 Dependent Affected by the Transmission issue at the main site Affected by HDC165 INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 5:15:26 Power Generator failure (Fuel issue) Portable genset is out of fuel, more update will be share once available. INC412795 HDO459 MARIANI_LEOGANE Ouest Ericsson 2G B Talkpool 7/27/2020 5:11 4:42:26 Fuel Generator failure (Fuel issue) Fuel team is informed 7/26/2020 8:29 AM. ETR to be provided by them INC412752 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/27/2020 6:06 3:47:26 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC412850 HAIDO254 MARIN_15 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/27/2020 6:12 3:41:26 Power Power Failure (Indeterminate) ETA 9:10 am expired. Team request more time to reach the site. New ETA is expected. INC412887 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/27/2020 6:22 3:31:26 Power Generator failure (Indeterminate) Team is informed. ETA 10:10 AM INC412914 HDN110 HOTEL_KAF Nord-Ouest Ericsson 3G A Talkpool 7/27/2020 6:25 3:28:26 RBS RBS Fault (Indeterminate) Site was affected by HDN103 , but it remains down after HDN103 been restored , TP tx is working with digicel Tx for restoration INC412914 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 3G B Talkpool 7/27/2020 6:25 3:28:26 RBS RBS Fault (Indeterminate) Site was affected by HDN103 , but it remains down after HDN103 been restored , TP tx is working with digicel Tx for restoration INC412903 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 7/27/2020 6:50 3:03:26 RBS RBS Fault (Indeterminate) Team is dispatched , ETA 10:00 AM INC412903 COW033 CFU CLUB_COW Nord Ericsson 2G D Talkpool 7/27/2020 6:50 3:03:26 Dependent Affected by the Transmission issue at the main site Affected by HDC238 INC412906 HDC262 JEAN_DENIS Artibonite Ericsson 2G D Talkpool 7/27/2020 7:22 2:31:26 Power Generator failure (Indeterminate) Team is aware, ETA 10:15 AM INC412906 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 7/27/2020 7:22 2:31:26 Dependent Affected by the power issue at the main site Affected by HDC262 INC412906 HDC310 QUATRE_VILLES Artibonite Ericsson 2G D Talkpool 7/27/2020 7:22 2:31:26 Dependent Affected by the power issue at the main site Affected by HDC262 INC412906 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 7/27/2020 7:22 2:31:26 Dependent Affected by the power issue at the main site Affected by HDC262 INC413009 HDO267 IBOLELE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/27/2020 7:34 2:19:26 Power Power Failure (Indeterminate) Team has been informed. ETA 9:30 am. INC412911 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 7/27/2020 8:14 1:39:26 Power Generator failure (Indeterminate) Team is informed. ETA 10:30 AM INC413019 HAIDS277 NAN BOULE Sud Ericsson 2G C Talkpool 7/27/2020 8:46 1:07:26 Power Generator failure (Indeterminate) Portable genset is out of fuel/ team is on way to add fuel on it// ETA 12:20 PM INC413019 HAIDS196 JABOIN Sud Ericsson 2G D Talkpool 7/27/2020 8:46 1:07:26 Dependent Affected by Fuel issue at the main site Affected by HDS277 INC413020 HAIDO014 MAHOTIERE_85 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/27/2020 9:05 0:48:26 Power Power Failure (Indeterminate) Team has been informed. ETA not available yet. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jul 27 08:15:38 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 27 Jul 2020 14:15:38 +0000 Subject: [Rantt] Partially_Down__Sites_REPORT in the network for 10:00 AM In-Reply-To: References: Message-ID: Hello All, Please receive below the report for partially down sites in the network for 10:00 AM Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1064:48:34 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 938:51:34 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 241:12:34 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 168:47:34 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 159:54:34 RBS RBS Fault (RUS failure) Faulty RUS01B3.spare need to be replaced. ETR to be provided. INC410490 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/21/2020 23:34 130:40:34 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411042 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 7/22/2020 16:46 113:28:34 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411060 HDS020 MONCHILE_2 Sud-Est Ericsson 2G A Talkpool 7/23/2020 0:37 105:37:34 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411413 HDS241 MARC_LASSERE Sud Ericsson 2G B Digicel 7/23/2020 14:06 92:08:34 RBS RBS Fault (Indeterminate) TX team requested support from Digicel TX team. Waiting for update INC411835 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 68:54:34 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411837 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 68:51:34 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412215 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/26/2020 6:02 28:12:34 Power Power Failure (Indeterminate) Faulty freeze plug and water pump must be replaced. ETR to be provided INC412616 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/26/2020 9:40 24:34:34 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412619 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 24:29:34 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412517 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/26/2020 9:55 24:19:34 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412667 HDS300 VALLEE_DE_JACMEL Sud-Est Ericsson 2G A Talkpool 7/26/2020 14:06 20:08:34 RBS RBS Fault (DUG Failure) Faulty DUG. Spare part requested and not yet available INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 18:36:34 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC412768 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 7/26/2020 23:10 11:04:34 RBS RBS Fault (Indeterminate) DXU faulty, spare part needed to be replaced. ETR to be provided. INC412789 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Talkpool 7/27/2020 0:30 9:44:34 RBS RBS Fault (Indeterminate) Talkpool is not managed the team to reach the site INC412777 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 0:46 9:28:34 RBS RBS Fault (Indeterminate) Team is informed, ETA 10:00 AM. INC413014 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Talkpool 7/27/2020 8:40 1:34:34 Power Generator failure (Indeterminate) Team is informed. ETA not yet available Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... 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Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jul 27 09:39:51 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 27 Jul 2020 15:39:51 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 12 11 10 25 58 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 33 9 0 0 37 ZTE 10 9 3 1 10 Huawei 11 11 11 1 11 Network 54 29 14 2 58 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 31 11 0 6 10 58 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 230:18:02 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site, Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 217:19:28 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 207:46:27 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 196:14:20 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 138:08:06 Power Generator failure (Indeterminate) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 133:55:58 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 122:44:28 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 15:08 116:10:28 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h10 PM. Feedback expected from them INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 114:12:06 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 112:50:13 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 109:04:28 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 93:17:58 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 88:06:03 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 80:44:24 Power Power Failure (Indeterminate) Six out of seven E-Power rectifiers are faulty. Need to be replaced, Follow up is ongoing by them. INC412043 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 7/24/2020 22:34 60:34:14 Power Generator failure (Radiator failure) Team still working on the site . INC412078 HAIDS194 MARTIN Sud ZTE 2G D Talkpool 7/25/2020 6:17 52:50:47 Power Generator Failure (Faulty AVR) AVR faulty. Spare not yet available. ETR: 11:30 AM INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 46:04:45 Power Generator failure (Indeterminate) Head cylinder and gasket suspected faulty. Spare already collected at WH TP. ETR not provided yet INC412197 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 16:51 42:26:41 Power Power Failure (Indeterminate) Faulty rectifier must be replaced. Next update to share when available INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 36:57:42 Power Power Failure (Indeterminate) An assessment has been submitted. Next update to share when available INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 36:57:42 Dependent Affected by the power issue at the main site Affected by HDC033 INC412375 HGA016 MORNE_OKO Nippes Ericsson 2G C O&M Fuel 7/26/2020 0:39 34:28:54 Fuel Generator failure (Fuel issue) Fuel team is informed 7/26/2020 10:39 PM. ETR to be provided by them INC412567 HDN215 ST_RAPHAEL Nord Ericsson 2G+3G B Talkpool 7/26/2020 15:10 20:07:52 Power Power Failure (Indeterminate) Mixed water and oil, engine is blocked. More update will be share once available. INC412567 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/26/2020 15:10 20:07:52 Dependent Affected by the power issue at the main site Affected by HDN215. INC412567 HDN239 ST_RAPHAEL_II Nord Ericsson 2G D Talkpool 7/26/2020 15:10 20:07:52 Dependent Affected by the power issue at the main site Affected by HDN215. INC412725 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/26/2020 17:25 17:53:14 Power Power Failure (Indeterminate) Faulty priming pump suspected. ETR to be provided by TP. INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/26/2020 17:37 17:41:24 Transmission Transmission (Indeterminate) The antenna broke due to the strong wind, follow up is ongoing. INC412802 HDO221 4_AVE_BOLOSSE Port-au-Prince Huawei 2G+3G+LTE C O&M_Fuel 7/26/2020 18:07 17:10:42 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h35 AM. ETR to be provided. INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/26/2020 21:20 13:57:56 Power Power Failure (Indeterminate) Island site, team will reach site 7/27/2020 ETA 8:00AM. INC412754 HDC363 NOYAU Centre Ericsson 2G D O&M Fuel 7/26/2020 22:20 12:57:56 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/26/2020 at 11:55 PM. ETR 1:45 PM INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 12:28:42 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412771 HDN211 MILOT Nord Ericsson 3G B Talkpool 7/26/2020 23:32 11:45:56 Power Power Failure (Indeterminate) Issue is related to power ,tx team found genset stopped , waiting for update from team INC412775 HDO367 DARBONNE Ouest Ericsson 2G+3G A O&M Fuel 7/27/2020 0:10 10:58:20 Fuel Generator failure (Fuel issue) Fuel team is informed 7/27/2020 03:47 PM. ETR to be provided by them INC412775 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A O&M Fuel 7/27/2020 0:10 10:58:20 Dependent Affected by Fuel issue at the main site Affected by HDO367 INC412775 HDO392 BOUGNOTTE_LEOGAN Ouest Ericsson 2G C O&M Fuel 7/27/2020 0:10 10:58:20 Dependent Affected by Fuel issue at the main site Affected by HDO367 INC412861 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D O&M Fuel 7/27/2020 0:50 10:27:56 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/27/2020 9:38 AM , ETR to be provided INC412785 HDO377 NAN_COLLINE Ouest Ericsson 2G+3G A Talkpool 7/27/2020 2:38 8:30:17 Power Generator failure (Indeterminate) Fuel added, Power team is requested to restart the genset. ETA not provided yet INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 7:28:27 Power Generator failure (Faulty board) PC board freeze. Spare not yet available. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 6:39:56 Power Generator failure (Fuel issue) Portable genset is out of fuel, more update wil be share once available. INC412795 HDO459 MARIANI_LEOGANE Ouest Ericsson 2G B Talkpool 7/27/2020 5:11 5:57:06 Fuel Generator failure (Fuel issue) Fuel team is informed 7/26/2020 8:29 AM. ETR to be provided by them INC412850 HAIDO254 MARIN_15 Port-au-Prince Huawei 2G+3G+LTE+TDD B Talkpool 7/27/2020 6:12 5:05:42 Power Power Failure (Indeterminate) ETA 9:10 am expired. Team request more time to reach the site. New ETA is expected. INC412914 HDN110 HOTEL_KAF Nord-Ouest Ericsson 3G A Talkpool 7/27/2020 6:25 4:52:56 RBS RBS Fault (Indeterminate) Site was affected by HDN103 , but it remains down after HDN103 been restored , TP tx is working with digicel Tx for restoration INC412914 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 3G B Talkpool 7/27/2020 6:25 4:52:56 RBS RBS Fault (Indeterminate) Site was affected by HDN103 , but it remains down after HDN103 been restored , TP tx is working with digicel Tx for restoration INC412887 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/27/2020 6:22 4:46:23 Power Generator failure (Indeterminate) Team is working on the site. INC412903 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 7/27/2020 6:50 4:27:56 Transmission Transmission (NPU Failure) NPU faulty , waiting for next update INC412903 COW033 CFU CLUB_COW Nord Ericsson 2G D Talkpool 7/27/2020 6:50 4:27:56 Dependent Affected by the Transmission issue at the main site Affected by HDC238 INC412911 HDO453 BOUKAN CHAT Ouest Ericsson 2G D O&M Fuel 7/27/2020 8:14 2:54:45 Fuel Generator failure (Fuel issue) Fuel team is informed 7/27/2020 11:00 AM. ETR to be provided by them INC413019 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/27/2020 8:46 2:22:45 Power Generator failure (Indeterminate) Portatif is out of fuel/ team is on way to add fuel on it// ETA 12:20 PM INC413019 HAIDS196 JABOIN Sud ZTE 2G+3G D Talkpool 7/27/2020 8:46 2:22:45 Dependent Affected by Fuel issue at the main site Affected by HDS277 INC413020 HAIDO014 MAHOTIERE_85 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/27/2020 9:05 2:13:28 Transmission Transmission (Indeterminate) Team is working on site. INC413024 HDO239 CARREFOUR_FEUILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/27/2020 9:18 2:00:20 Power Power Failure (Indeterminate) Team has been informed to send a team. ETA 12:15 pm. INC412923 HAIDO155 LE_LAMBI Port-au-Prince ZTE 2G+3G C Talkpool 7/27/2020 9:29 1:49:20 Power Power Failure (Indeterminate) 11:15 am expired. Team is expected to be on site at 12:15 pm. INC412923 HAIDO515 GRANDE_SALINE/ LE LAMBI Ouest ZTE 2G+3G A Talkpool 7/27/2020 9:29 1:49:20 Dependent Affected by the power issue at the main site Affected by HDO155 INC412923 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G C Talkpool 7/27/2020 9:29 1:49:20 Dependent Affected by the power issue at the main site Affected by HDO155 INC412926 HDO347 ZORANJE Ouest Ericsson 2G D Talkpool 7/27/2020 9:44 1:34:24 Power Generator failure (Indeterminate) Team has been informed , ETA 12:45 PM INC412926 HDO436 MICHAUD Ouest Ericsson 2G D Talkpool 7/27/2020 9:44 1:34:24 Dependent Affected by the power issue at the main site Affected by HDO347 INC412929 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 7/27/2020 9:55 1:23:24 Power Generator failure (Indeterminate) Site is out of fuel INC413049 HAIDO658 MARTISSANT Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 7/27/2020 10:26 0:52:01 Power Power Failure (Indeterminate) Team has been informed to send a team. ETA 12:50 pm. INC412942 HAIDO547 HABITATION_BLANCHARD Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/27/2020 10:50 0:28:07 Power Power Failure (Indeterminate) Team has been informed to send a team. ETA 12:50 pm. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jul 27 10:27:49 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 27 Jul 2020 16:27:49 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for 12:00 PM. Message-ID: Dear All, There are no site reported RUNNING ON BATTERY in the Network for 12:00 PM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jul 27 10:31:26 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 27 Jul 2020 16:31:26 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network for 12:00 PM. Message-ID: Hello All, Please receive below the report for partially down sites in the network for 12:00 PM. Cells out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1066:50:41 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 940:49:57 Power RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 243:14:41 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare part requested and not yet available for replacement INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 170:45:57 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 161:52:57 RBS RBS Fault (RUS failure) Faulty RUS01B3.spare need to be replaced. ETR to be provided. INC410490 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/21/2020 23:34 132:42:41 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411042 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 7/22/2020 16:46 115:30:08 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. ETR" 3:00 PM INC411060 HDS020 MONCHILE_2 Sud-Est Ericsson 2G A Talkpool 7/23/2020 0:37 107:39:13 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411413 HDS241 MARC_LASSERE Sud Ericsson 2G B Digicel 7/23/2020 14:06 94:10:41 RBS RBS Fault (Indeterminate) TX team requested support from Digicel TX team. Waiting for update INC411835 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 70:52:57 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411837 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 70:49:57 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412215 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/26/2020 6:02 30:10:57 Power Power Failure (Indeterminate) Faulty freeze plug and water pump must be replaced. ETR to be provided INC412616 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/26/2020 9:40 26:32:57 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412619 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 26:27:57 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412517 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/26/2020 9:55 26:17:57 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412667 HDS300 VALLEE_DE_JACMEL Sud-Est Ericsson 2G A Talkpool 7/26/2020 14:06 22:10:12 RBS RBS Fault (DUG Failure) Faulty DUG. Spare part requested and not yet available INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 20:34:29 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC412789 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Talkpool 7/27/2020 0:30 11:46:41 RBS RBS Fault (Indeterminate) Team is on site working INC412777 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 0:46 11:26:29 RBS RBS Fault (Indeterminate) Talkpool is not able to provide update. INC412752 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/27/2020 11:18 0:54:29 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC412961 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/27/2020 11:30 0:46:41 Power Power Failure (Solar System failure) Bad Weather. Sectors will be back up once solar energy back to the normal Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jul 27 12:40:14 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 27 Jul 2020 18:40:14 +0000 Subject: [Rantt] NOC hourly report at 2:00 PM Message-ID: Hello All, Received the NOC hourly report done at 2:00 PM Sites off air by Class Class A B C D Total Total 13 13 9 26 61 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 37 12 0 0 44 ZTE 6 6 2 0 6 Huawei 11 11 11 2 11 Network 54 29 13 2 61 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 28 10 0 6 17 61 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 233:06:42 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site, Follow up is ongoing. INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 140:56:46 Power Generator failure (Indeterminate) Talkpool Break down the genset . ETR to be provide by them INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 117:00:46 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 83:33:04 Power Power Failure (Indeterminate) Six out of seven E-Power rectifiers are faulty. Need to be replaced, Follow up is ongoing by them. INC412197 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 16:51 45:15:21 Power Power Failure (Indeterminate) Faulty rectifier must be replaced. Next update to share when available INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 39:46:22 Power Power Failure (Indeterminate) An assessment has been submitted. Next update to share when available INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 39:46:22 Dependent Affected by the power issue at the main site Affected by HDC033 INC412567 HDN215 ST_RAPHAEL Nord Ericsson 2G+3G B Talkpool 7/26/2020 15:10 22:56:32 Power Power Failure (Indeterminate) Mixed water and oil, engine is blocked. Team is moving with a portable genset around 2:30 PM INC412567 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/26/2020 15:10 22:56:32 Dependent Affected by the power issue at the main site Affected by HDN215. INC412567 HDN239 ST_RAPHAEL_II Nord Ericsson 2G D Talkpool 7/26/2020 15:10 22:56:32 Dependent Affected by the power issue at the main site Affected by HDN215. INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/26/2020 21:20 16:46:36 Power Power Failure (Indeterminate) TP cannot provide any update for the site INC412861 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D O&M Fuel 7/27/2020 0:50 13:16:36 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/27/2020 9:38 AM , ETR to be provided INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 9:28:36 Power Generator failure (Fuel issue) Portable genset is out of fuel, more update will be share once available. INC412914 HDN110 HOTEL_KAF Nord-Ouest Ericsson 3G A Digicel 7/27/2020 6:25 7:41:36 RBS RBS Fault (Indeterminate) Site was affected by HDN103 , Digicel tx team is working on site INC412914 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 3G B Digicel 7/27/2020 6:25 7:41:36 RBS RBS Fault (Indeterminate) Site was affected by HDN103 , Digicel tx team is working on site INC412903 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 7/27/2020 6:50 7:16:36 Transmission Transmission (NPU Failure) NPU faulty , waiting for next update INC412903 COW033 CFU CLUB_COW Nord Ericsson 2G D Talkpool 7/27/2020 6:50 7:16:36 Dependent Affected by the Transmission issue at the main site Affected by HDC238 INC412926 HDO347 ZORANJE Ouest Ericsson 2G D Talkpool 7/27/2020 9:44 4:23:04 Power Generator failure (Indeterminate) Team has been informed , ETA expired , waiting for next update INC412926 HDO436 MICHAUD Ouest Ericsson 2G D Talkpool 7/27/2020 9:44 4:23:04 Dependent Affected by the power issue at the main site Affected by HDO347 INC412929 HDC333 SAPATERRE Centre Ericsson 2G D O&M Fuel 7/27/2020 9:55 4:12:04 Fuel Generator failure (Fuel issue) Fuel team is informed since 7/27/2020 11:19 AM , ETR to be provided by them INC413060 HDN224 BORGNE Nord Ericsson 2G B Talkpool 7/27/2020 11:03 3:04:04 Power Generator failure (Indeterminate) Team has been informed but no ETA 2:20 PM INC413060 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/27/2020 11:03 3:04:04 Dependent Affected by the power issue at the main site Affected by HDN224 INC413074 HDN103 LA_POINTE Nord-Ouest Ericsson 2G+3G A Talkpool 7/27/2020 12:15 1:52:04 Fuel Generator failure (Fuel issue) Portable genset is out of fuel, more update will be share once available. INC413074 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 12:15 1:52:04 Dependent Affected by the Transmission issue at the main site Affected by HDN103 INC413074 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 12:15 1:52:04 Dependent Affected by the Transmission issue at the main site Affected by HDN103 INC413074 HDN102 BREEZE_MARINA Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 12:15 1:52:04 Dependent Affected by the Transmission issue at the main site Affected by HDN103 INC413074 HDN113 NAN_GRIGRI Nord-Ouest Ericsson 2G+3G A Talkpool 7/27/2020 12:15 1:52:04 Dependent Affected by the Transmission issue at the main site Affected by HDN103 INC413074 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 12:15 1:52:04 Dependent Affected by the Transmission issue at the main site Affected by HDN103 INC413074 HDN108 DESGRANGES Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 12:15 1:52:04 Dependent Affected by the Transmission issue at the main site Affected by HDN103 INC413074 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 3G A Talkpool 7/27/2020 12:15 1:52:04 Dependent Affected by the Transmission issue at the main site Affected by HDN103 INC413074 HDN101 BOIS_DU_LAC Nord-Ouest Ericsson 3G B Talkpool 7/27/2020 12:15 1:52:04 Dependent Affected by the Transmission issue at the main site Affected by HDN103 INC413074 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 3G A Talkpool 7/27/2020 12:15 1:52:04 Dependent Affected by the Transmission issue at the main site Affected by HDN103 INC413074 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B Talkpool 7/27/2020 12:15 1:52:04 Dependent Affected by the Transmission issue at the main site Affected by HDN103 INC413100 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 12:48 1:19:04 Power Generator failure (Indeterminate) Site will be restored with commercial power INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 210:49:06 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 199:16:59 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 136:58:37 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 115:52:52 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 96:20:37 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 91:08:42 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 49:07:24 Power Generator failure (Indeterminate) Head cylinder and gasket suspected faulty. Spare already collected at WH TP. ETR not provided yet INC412375 HGA016 MORNE_OKO Nippes Ericsson 2G C O&M Fuel 7/26/2020 0:39 37:31:33 Fuel Generator failure (Fuel issue) Fuel team is informed 7/26/2020 10:39 PM. ETR: 3:00 PM INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 10:31:06 Power Generator failure (Faulty board) PC board freeze. Spare not yet available. INC412887 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/27/2020 6:22 7:49:02 Power Generator failure (Indeterminate) Team still working on the site. INC412795 HDO459 MARIANI_LEOGANE Ouest Ericsson 2G B Talkpool 7/27/2020 5:11 8:59:45 Power Generator failure (Indeterminate) Fuel added, Power team is requested to restart the genset. ETA not provided yet INC413019 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/27/2020 8:46 5:25:24 Power Generator failure (Indeterminate) Portable is out of fuel/ team is on way to add fuel on it// ETA expired. INC413019 HAIDS196 JABOIN Sud ZTE 2G+3G D Talkpool 7/27/2020 8:46 5:25:24 Dependent Affected by Fuel issue at the main site Affected by HDS277 INC412911 HDO453 BOUKAN CHAT Ouest Ericsson 2G D O&M Fuel 7/27/2020 8:14 5:57:24 Fuel Generator failure (Fuel issue) Fuel team is informed 7/27/2020 11:00 AM. ETR to be provided by them INC412990 HAIDS230 LA_PORTE Sud ZTE 2G+3G C Talkpool 7/27/2020 13:24 0:47:24 Power Generator failure (Indeterminate) Team has been informed. ETA not provided yet. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 220:05:17 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 125:30:17 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 15:08 118:56:17 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h10 PM. Feedback expected from them INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 111:50:17 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC412725 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/26/2020 17:25 20:39:03 Power Power Failure (Indeterminate) Faulty priming pump suspected. ETR to be provided by TP. INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/26/2020 17:37 20:27:13 Transmission Transmission (Indeterminate) The antenna broke due to the strong wind, follow up is ongoing. INC412802 HDO221 4_AVE_BOLOSSE Port-au-Prince Huawei 2G+3G+LTE C O&M_Fuel 7/26/2020 18:07 19:56:31 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h35 AM. ETR to be provided. INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 15:14:31 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412850 HAIDO254 MARIN_15 Port-au-Prince Huawei 2G+3G+LTE+TDD B Talkpool 7/27/2020 6:12 7:51:31 Power Power Failure (Indeterminate) TP is not managing his team to reach the site. INC413020 HAIDO014 MAHOTIERE_85 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/27/2020 9:05 4:59:18 Transmission Transmission (Indeterminate) RAN TP team has been informed. ETA 2:15 pm. INC413024 HDO239 CARREFOUR_FEUILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/27/2020 9:18 4:46:10 Power Power Failure (Indeterminate) ETA 12:15 pm expired. Team will reach the site at 2:15 pm. INC413078 HDO240 RUE_ENTERREMENT Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/27/2020 12:26 1:37:46 Power Power Failure (Indeterminate) Team has been informed to send a team. ETA 2:55 pm. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jul 27 12:42:30 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 27 Jul 2020 18:42:30 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network for 2:00 PM. Message-ID: Hello All, Please receive below the report for partially down sites in the network for 2:00 PM. Cells out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC412995 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1069:02:55 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 942:50:15 Power RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 245:26:55 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare already collected and expected to be in the region this afternoon. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 172:46:15 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 163:53:15 RBS RBS Fault (RUS failure) Faulty RUS01B3.spare need to be replaced. ETR to be provided. INC410490 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/21/2020 23:34 134:54:55 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Team is on site INC411042 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 7/22/2020 16:46 117:42:22 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. ETR:3 PM INC411060 HDS020 MONCHILE_2 Sud-Est Ericsson 2G A Talkpool 7/23/2020 0:37 109:51:27 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare already collected and expected to be in the region this afternoon. INC411413 HDS241 MARC_LASSERE Sud Ericsson 2G B Digicel 7/23/2020 14:06 96:22:55 RBS RBS Fault (Indeterminate) TX team requested support from Digicel BSS team. Team is checking INC411835 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 72:53:15 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411837 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 72:50:15 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412215 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/26/2020 6:02 32:11:15 Power Power Failure (Indeterminate) Faulty freeze plug and water pump must be replaced. ETR to be provided INC412616 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/26/2020 9:40 28:33:15 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412619 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 28:28:15 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412517 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/26/2020 9:55 28:18:15 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412667 HDS300 VALLEE_DE_JACMEL Sud-Est Ericsson 2G A Talkpool 7/26/2020 14:06 24:22:26 RBS RBS Fault (DUG Failure) Faulty DUG. Spare part already collected and expected to be in the region this afternoon INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 22:34:47 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC412789 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Talkpool 7/27/2020 0:30 13:58:55 RBS RBS Fault (RRU failure) Faulty RRU01B5. No spare part available yet . INC412777 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 0:46 13:26:47 RBS RBS Fault (Indeterminate) Team is waiting for Access. INC412961 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/27/2020 11:30 2:58:55 Power Power Failure (Solar System failure) Bad Weather. Sectors will be back up once solar energy back to the normal INC412752 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/27/2020 11:18 2:54:47 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC413069 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 11:50 2:22:47 RBS RBS Fault (Indeterminate) Sector will be up once Commercial power source switched ON INC413100 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 13:48 0:25:15 RBS RBS Fault (Indeterminate) Sector will be up once Commercial power source switched ON Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jul 27 12:45:00 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 27 Jul 2020 18:45:00 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for 2:00 PM Message-ID: Dear All, Please receive below the report about the site Running on battery in the network for 2:00 PM Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary comments INC413093 HDC008 CAMP_MARY Artibonite Huawei B Talkpool 7/27/2020 13:30 0:43:15 Power Generator failure (Indeterminate) Team is aware, ETA 3:45 PM. INC412998 HDO445 LES ETROITS Ouest Huawei #N/A Talkpool 7/27/2020 14:00 0:28:55 Power Power Failure (Indeterminate) Team is already dispatched . ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Muhammad.Adrees at digicelgroup.com Mon Jul 27 13:41:43 2020 From: Muhammad.Adrees at digicelgroup.com (Muhammad Adrees) Date: Mon, 27 Jul 2020 19:41:43 +0000 Subject: [Rantt] ZTE MW links (Heavy rain and thunder storm links RSL issue need to be fix on 1st priority) In-Reply-To: References: , <58F4ADBF-B702-4B11-B084-770215311704@digicelgroup.com> Message-ID: Hi Jithin, Thanks for the prompt response..! Latest update are attached 5_links need to be realigned as soon as earliest. please share ETA . thanks MW links Design RSL CURRENT RSL Difference HGA157-HGA068 -39.8 -55.5 15.3 dbm RSL difference HAIGA157-HAIGA117 -31.9 -59.8 28.9 HAIGA157-HAIGA103 -35.1 -59.6 24.5 HAIGA056-HAIGA157 -35.2 -77.8 42.6 HAIGA056-HAIGA129 -37.8 -69.5 31.7 HAIGA122-HAIGA107 -26.6 -68.2 41.6 HAIGA050-HAITX026 -31.7 -38.1 7.3_dbm RSL difference HAIGA157-HAIGA104 -40 -44.5 4.5 _dbm RSL difference HAIDO215-HAIDO220 -37 -36.5 Done HAIDO110-HAIDO491 -38.1 37.1 Done Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Muhammad Adrees Sent: Sunday, July 26, 2020 8:51 PM To: Eng Teck Ng Cc: Haiti Noc ; Jithin J Singh (jithin.j.singh at talkpool.com) ; Gerry Bolante (Gerry.Bolante at talkpool.com) ; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; Ruthza Laleau Fils ; Francois Boyer ; Jean Arleff Israel Chery ; Jean-Marc Castera ; Derrick Rowe ; Luigi Roy ; Ziad El Maalouf ; Luckerson Jean ; Carl-Edouard Bastien ; Jean Efraim Dossous ; Chandler Delouis ; Muhammad Irshad ; Sasoun Deronis ; Guerdy Israel ; Hai_Tech_Transmission ; Hai_Tech_RFPO Subject: RE: ZTE MW links (Heavy rain and thunder storm links RSL issue need to be fix on 1st priority) Hi sir , South ZTE MW Affected links Latest update are attached Including Design RSL and current RSL value . thanks MW links Design RSL CURRENT RSL Difference HGA157-HGA068 -39.8 -62.5 23.3 _(1st priority level ) HAIGA157-HAIGA117 -31.9 -60.8 28.9_(5th priority level) HAIGA157-HAIGA103 -35.1 -59.6 24.5_(4th priority level) HAIGA056-HAIGA157 -35.2 -77.8 42.6_(3rd priority level) HAIGA056-HAIGA129 -37.8 -69.5 31.7_(2nd priority level ) HAIGA122-HAIGA107 -26.6 -68.2 41.6_(6th priority level) HAIGA050-HAITX026 -31.7 -38.1 7.3_dbm RSL difference HAIGA157-HAIGA104 -40.5 -44.5 4.5 _ dbm RSL difference Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Muhammad Adrees Sent: Sunday, July 26, 2020 8:08 PM To: Eng Teck Ng > Cc: Haiti Noc >; Jithin J Singh (jithin.j.singh at talkpool.com) >; Gerry Bolante > (Gerry.Bolante at talkpool.com) >; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; Ruthza Laleau Fils >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ziad El Maalouf >; Luckerson Jean >; Carl-Edouard Bastien >; Jean Efraim Dossous >; Chandler Delouis >; Muhammad Irshad >; Sasoun Deronis >; Guerdy Israel >; Hai_Tech_Transmission >; Hai_Tech_RFPO > Subject: Re: ZTE MW links (Heavy rain and thunder storm links RSL issue need to be fix on 1st priority) Hi ET, attached sites are connected via link HAIGA050-HAITX026 was affected last night and morning team fix the issue since 14:00 sites working fine links Design RSL CURRENT RSL Difference HAIGA050-HAITX026 -31.7 -38.1 7.3_dbm RSL difference Sent from my iPhone On 26-Jul-2020, at 7:55 PM, Eng Teck Ng > wrote: ? What is the RSL level now? Thanks. BR// ET From: Muhammad Adrees > Sent: Sunday, July 26, 2020 4:35 PM To: Haiti Noc >; Jithin J Singh (jithin.j.singh at talkpool.com) >; Gerry Bolante > (Gerry.Bolante at talkpool.com) >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; Ruthza Laleau Fils > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Ziad El Maalouf >; Luckerson Jean >; Carl-Edouard Bastien >; Jean Efraim Dossous >; Chandler Delouis >; Muhammad Irshad >; Sasoun Deronis >; Jean Arleff Israel Chery >; Guerdy Israel >; Hai_Tech_Transmission >; Hai_Tech_RFPO > Subject: ZTE MW links (Heavy rain and thunder storm links RSL issue need to be fix on 1st priority) Hi NOC, Be informed that below links are affected due to Heavy rain and thunder storm. Please create INC/TAS We need to fix all links RSL on 1st priority. Aside : Jithin, please assign resource accordingly. MW links Design RSL CURRENT RSL Difference HGA157-HGA068 -39.8 -62.5 23.3 _(1st priority level ) HAIGA157-HAIGA117 -31.9 -60.8 28.9_(5th priority level) HAIGA157-HAIGA103 -35.1 -59.6 24.5_(4th priority level) HAIGA056-HAIGA157 -35.2 -77.8 42.6_(3rd priority level) HAIGA056-HAIGA129 -37.8 -69.5 31.7_(2nd priority level ) HAIGA122-HAIGA107 -26.6 -68.2 41.6_(6th priority level) HAIGA050-HAITX026 -31.7 -38.1 7.3_dbm RSL difference HAIGA157-HAIGA104 -40.5 -44.5 4.5 _ dbm RSL difference Thanks & BR, Muhammad Adrees +50948742787 From: Muhammad Adrees Sent: Saturday, July 25, 2020 11:10 PM To: Haiti Noc >; Jithin J Singh (jithin.j.singh at talkpool.com) >; Gerry Bolante > (Gerry.Bolante at talkpool.com) >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Ziad El Maalouf >; Luckerson Jean >; Carl-Edouard Bastien >; Jean Efraim Dossous >; Chandler Delouis >; Muhammad Irshad >; Sasoun Deronis >; Jean Arleff Israel Chery >; Guerdy Israel >; Hai_Tech_Transmission > Subject: RE: Regarding ZTE Intermittent in Jeremie Hi NOC, Please note that due to Heavy rain and thunder storm currently 3_ Back bone links are affected in South. Thanks Aside Jithin, Please assign team for prioritized links RSL alignment rectification accordingly. 1st priority link HAIGA050-HAITX026 for RSL rectification. MW links Design RSL CURRENT RSL Difference HAIGA050-HAITX026 -31.7 -70 38.3 2nd priority link HAIGA056-HAIGA129 for RSL rectification. MW links Design RSL CURRENT RSL Difference HAIGA056-HAIGA129 -37.8 -69.5 31.7 3RD priority link HAIGA157-HAIGA068 for RSL rectification. MW links Design RSL CURRENT RSL Difference HAIGA157-HAIGA068 -39.8 -62.5 23.3 Thanks & BR, Muhammad Adrees +50948742787 From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Saturday, July 25, 2020 10:31 PM To: Jithin J Singh (jithin.j.singh at talkpool.com) >; Gerry Bolante > (Gerry.Bolante at talkpool.com) >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Ziad El Maalouf >; Luckerson Jean >; Carl-Edouard Bastien >; Jean Efraim Dossous >; Chandler Delouis >; Muhammad Adrees >; Haiti Noc >; Muhammad Irshad >; Sasoun Deronis >; Jean Arleff Israel Chery >; Guerdy Israel >; Hai_Tech_Transmission > Subject: RE: Regarding ZTE Intermittent in Jeremie Jithin, As discussed, please send a team to check this link below. NOC Team From: Muhammad Adrees > Sent: Saturday, July 25, 2020 10:14 PM To: Haiti Noc >; Muhammad Irshad >; Sasoun Deronis >; Jean Arleff Israel Chery >; Guerdy Israel >; Hai_Tech_Transmission > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Ziad El Maalouf >; Luckerson Jean >; Carl-Edouard Bastien >; Jean Efraim Dossous >; Chandler Delouis > Subject: RE: Regarding ZTE Intermittent in Jeremie Hi NOC, Please dispatch team for MW link SDH026-HGA050 as main back bone link RSL is not stable. thanks Thanks & BR, Muhammad Adrees +50948742787 From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Saturday, July 25, 2020 10:07 PM To: Muhammad Irshad >; Haiti Noc >; Sasoun Deronis >; Jean Arleff Israel Chery >; Guerdy Israel >; Muhammad Adrees >; Hai_Tech_Transmission > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Ziad El Maalouf >; Luckerson Jean >; Carl-Edouard Bastien >; Jean Efraim Dossous >; Chandler Delouis > Subject: RE: Regarding ZTE Intermittent in Jeremie Adrees, Can you please check also from your side. NOC Team From: Muhammad Irshad > Sent: Saturday, July 25, 2020 9:55 PM To: Haiti Noc >; Sasoun Deronis >; Jean Arleff Israel Chery >; Guerdy Israel > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Ziad El Maalouf >; Luckerson Jean >; Carl-Edouard Bastien >; Jean Efraim Dossous >; Chandler Delouis > Subject: RE: Regarding ZTE Intermittent in Jeremie Hi NOC Team, Can you please check I found some fluctuation in jeremie.sites are connected with HAIGA050. Severity NE Alarm Code Raised Time Cleared Time Duration(hh:mm:ss) Critical HAIGA050 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA050 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA151 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA151 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA061 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA061 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA052 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA052 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA060 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA060 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA119 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA119 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA058 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA058 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA106 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:03 Critical HAIGA106 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:03 Critical HAIGA131 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA131 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA129 The SCTP association is broken(198092230) 2020-07-25 21:42:01(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:06 Critical HAIGA129 The SCTP association is broken(198092230) 2020-07-25 21:42:01(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:06 Critical HAIGA051 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA051 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA055 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA153 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA153 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA062 The SCTP association is broken(198092230) 2020-07-25 21:42:04(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:03 Critical HAIGA062 The SCTP association is broken(198092230) 2020-07-25 21:42:04(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:03 Critical HAIGA053 The SCTP association is broken(198092230) 2020-07-25 21:42:04(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:03 Critical HAIGA053 The SCTP association is broken(198092230) 2020-07-25 21:42:04(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:03 Critical HAIGA057 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA057 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA059 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:06 Critical HAIGA059 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:06 Critical HAIGA063 The SCTP association is broken(198092230) 2020-07-25 21:42:04(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA063 The SCTP association is broken(198092230) 2020-07-25 21:42:04(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA054 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA054 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA128 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA128 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA067 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA067 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA145 The SCTP association is broken(198092230) 2020-07-25 21:42:05(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:03 Critical HAIGA145 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:05 BR// Muhammad Irshad ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 64635 bytes Desc: image001.jpg URL: From EngTeck.Ng at digicelgroup.com Mon Jul 27 14:26:11 2020 From: EngTeck.Ng at digicelgroup.com (Eng Teck Ng) Date: Mon, 27 Jul 2020 20:26:11 +0000 Subject: [Rantt] ZTE MW links (Heavy rain and thunder storm links RSL issue need to be fix on 1st priority) In-Reply-To: References: , <58F4ADBF-B702-4B11-B084-770215311704@digicelgroup.com> Message-ID: Hi Jithin, Can we have the tentative time to fix on this? BR// ET From: Muhammad Adrees Sent: Monday, July 27, 2020 3:42 PM To: 'Jithin J Singh' ; David Cielo Vielot ; Haiti Noc Cc: Haiti Noc ; Jithin J Singh (jithin.j.singh at talkpool.com) ; Gerry Bolante (Gerry.Bolante at talkpool.com) ; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; Ruthza Laleau Fils ; Francois Boyer ; Jean Arleff Israel Chery ; Jean-Marc Castera ; Derrick Rowe ; Luigi Roy ; Ziad El Maalouf ; Luckerson Jean ; Carl-Edouard Bastien ; Jean Efraim Dossous ; Chandler Delouis ; Muhammad Irshad ; Sasoun Deronis ; Guerdy Israel ; Hai_Tech_Transmission ; Hai_Tech_RFPO ; Eng Teck Ng Subject: RE: ZTE MW links (Heavy rain and thunder storm links RSL issue need to be fix on 1st priority) Hi Jithin, Thanks for the prompt response..! Latest update are attached 5_links need to be realigned as soon as earliest. please share ETA . thanks MW links Design RSL CURRENT RSL Difference HGA157-HGA068 -39.8 -55.5 15.3 dbm RSL difference HAIGA157-HAIGA117 -31.9 -59.8 28.9 HAIGA157-HAIGA103 -35.1 -59.6 24.5 HAIGA056-HAIGA157 -35.2 -77.8 42.6 HAIGA056-HAIGA129 -37.8 -69.5 31.7 HAIGA122-HAIGA107 -26.6 -68.2 41.6 HAIGA050-HAITX026 -31.7 -38.1 7.3_dbm RSL difference HAIGA157-HAIGA104 -40 -44.5 4.5 _dbm RSL difference HAIDO215-HAIDO220 -37 -36.5 Done HAIDO110-HAIDO491 -38.1 37.1 Done Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Muhammad Adrees Sent: Sunday, July 26, 2020 8:51 PM To: Eng Teck Ng > Cc: Haiti Noc >; Jithin J Singh (jithin.j.singh at talkpool.com) >; Gerry Bolante > (Gerry.Bolante at talkpool.com) >; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; Ruthza Laleau Fils >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ziad El Maalouf >; Luckerson Jean >; Carl-Edouard Bastien >; Jean Efraim Dossous >; Chandler Delouis >; Muhammad Irshad >; Sasoun Deronis >; Guerdy Israel >; Hai_Tech_Transmission >; Hai_Tech_RFPO > Subject: RE: ZTE MW links (Heavy rain and thunder storm links RSL issue need to be fix on 1st priority) Hi sir , South ZTE MW Affected links Latest update are attached Including Design RSL and current RSL value . thanks MW links Design RSL CURRENT RSL Difference HGA157-HGA068 -39.8 -62.5 23.3 _(1st priority level ) HAIGA157-HAIGA117 -31.9 -60.8 28.9_(5th priority level) HAIGA157-HAIGA103 -35.1 -59.6 24.5_(4th priority level) HAIGA056-HAIGA157 -35.2 -77.8 42.6_(3rd priority level) HAIGA056-HAIGA129 -37.8 -69.5 31.7_(2nd priority level ) HAIGA122-HAIGA107 -26.6 -68.2 41.6_(6th priority level) HAIGA050-HAITX026 -31.7 -38.1 7.3_dbm RSL difference HAIGA157-HAIGA104 -40.5 -44.5 4.5 _ dbm RSL difference Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Muhammad Adrees Sent: Sunday, July 26, 2020 8:08 PM To: Eng Teck Ng > Cc: Haiti Noc >; Jithin J Singh (jithin.j.singh at talkpool.com) >; Gerry Bolante > (Gerry.Bolante at talkpool.com) >; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; Ruthza Laleau Fils >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ziad El Maalouf >; Luckerson Jean >; Carl-Edouard Bastien >; Jean Efraim Dossous >; Chandler Delouis >; Muhammad Irshad >; Sasoun Deronis >; Guerdy Israel >; Hai_Tech_Transmission >; Hai_Tech_RFPO > Subject: Re: ZTE MW links (Heavy rain and thunder storm links RSL issue need to be fix on 1st priority) Hi ET, attached sites are connected via link HAIGA050-HAITX026 was affected last night and morning team fix the issue since 14:00 sites working fine links Design RSL CURRENT RSL Difference HAIGA050-HAITX026 -31.7 -38.1 7.3_dbm RSL difference Sent from my iPhone On 26-Jul-2020, at 7:55 PM, Eng Teck Ng > wrote: ? What is the RSL level now? Thanks. BR// ET From: Muhammad Adrees > Sent: Sunday, July 26, 2020 4:35 PM To: Haiti Noc >; Jithin J Singh (jithin.j.singh at talkpool.com) >; Gerry Bolante > (Gerry.Bolante at talkpool.com) >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; Ruthza Laleau Fils > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Ziad El Maalouf >; Luckerson Jean >; Carl-Edouard Bastien >; Jean Efraim Dossous >; Chandler Delouis >; Muhammad Irshad >; Sasoun Deronis >; Jean Arleff Israel Chery >; Guerdy Israel >; Hai_Tech_Transmission >; Hai_Tech_RFPO > Subject: ZTE MW links (Heavy rain and thunder storm links RSL issue need to be fix on 1st priority) Hi NOC, Be informed that below links are affected due to Heavy rain and thunder storm. Please create INC/TAS We need to fix all links RSL on 1st priority. Aside : Jithin, please assign resource accordingly. MW links Design RSL CURRENT RSL Difference HGA157-HGA068 -39.8 -62.5 23.3 _(1st priority level ) HAIGA157-HAIGA117 -31.9 -60.8 28.9_(5th priority level) HAIGA157-HAIGA103 -35.1 -59.6 24.5_(4th priority level) HAIGA056-HAIGA157 -35.2 -77.8 42.6_(3rd priority level) HAIGA056-HAIGA129 -37.8 -69.5 31.7_(2nd priority level ) HAIGA122-HAIGA107 -26.6 -68.2 41.6_(6th priority level) HAIGA050-HAITX026 -31.7 -38.1 7.3_dbm RSL difference HAIGA157-HAIGA104 -40.5 -44.5 4.5 _ dbm RSL difference Thanks & BR, Muhammad Adrees +50948742787 From: Muhammad Adrees Sent: Saturday, July 25, 2020 11:10 PM To: Haiti Noc >; Jithin J Singh (jithin.j.singh at talkpool.com) >; Gerry Bolante > (Gerry.Bolante at talkpool.com) >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Ziad El Maalouf >; Luckerson Jean >; Carl-Edouard Bastien >; Jean Efraim Dossous >; Chandler Delouis >; Muhammad Irshad >; Sasoun Deronis >; Jean Arleff Israel Chery >; Guerdy Israel >; Hai_Tech_Transmission > Subject: RE: Regarding ZTE Intermittent in Jeremie Hi NOC, Please note that due to Heavy rain and thunder storm currently 3_ Back bone links are affected in South. Thanks Aside Jithin, Please assign team for prioritized links RSL alignment rectification accordingly. 1st priority link HAIGA050-HAITX026 for RSL rectification. MW links Design RSL CURRENT RSL Difference HAIGA050-HAITX026 -31.7 -70 38.3 2nd priority link HAIGA056-HAIGA129 for RSL rectification. MW links Design RSL CURRENT RSL Difference HAIGA056-HAIGA129 -37.8 -69.5 31.7 3RD priority link HAIGA157-HAIGA068 for RSL rectification. MW links Design RSL CURRENT RSL Difference HAIGA157-HAIGA068 -39.8 -62.5 23.3 Thanks & BR, Muhammad Adrees +50948742787 From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Saturday, July 25, 2020 10:31 PM To: Jithin J Singh (jithin.j.singh at talkpool.com) >; Gerry Bolante > (Gerry.Bolante at talkpool.com) >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Ziad El Maalouf >; Luckerson Jean >; Carl-Edouard Bastien >; Jean Efraim Dossous >; Chandler Delouis >; Muhammad Adrees >; Haiti Noc >; Muhammad Irshad >; Sasoun Deronis >; Jean Arleff Israel Chery >; Guerdy Israel >; Hai_Tech_Transmission > Subject: RE: Regarding ZTE Intermittent in Jeremie Jithin, As discussed, please send a team to check this link below. NOC Team From: Muhammad Adrees > Sent: Saturday, July 25, 2020 10:14 PM To: Haiti Noc >; Muhammad Irshad >; Sasoun Deronis >; Jean Arleff Israel Chery >; Guerdy Israel >; Hai_Tech_Transmission > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Ziad El Maalouf >; Luckerson Jean >; Carl-Edouard Bastien >; Jean Efraim Dossous >; Chandler Delouis > Subject: RE: Regarding ZTE Intermittent in Jeremie Hi NOC, Please dispatch team for MW link SDH026-HGA050 as main back bone link RSL is not stable. thanks Thanks & BR, Muhammad Adrees +50948742787 From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Saturday, July 25, 2020 10:07 PM To: Muhammad Irshad >; Haiti Noc >; Sasoun Deronis >; Jean Arleff Israel Chery >; Guerdy Israel >; Muhammad Adrees >; Hai_Tech_Transmission > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Ziad El Maalouf >; Luckerson Jean >; Carl-Edouard Bastien >; Jean Efraim Dossous >; Chandler Delouis > Subject: RE: Regarding ZTE Intermittent in Jeremie Adrees, Can you please check also from your side. NOC Team From: Muhammad Irshad > Sent: Saturday, July 25, 2020 9:55 PM To: Haiti Noc >; Sasoun Deronis >; Jean Arleff Israel Chery >; Guerdy Israel > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Ziad El Maalouf >; Luckerson Jean >; Carl-Edouard Bastien >; Jean Efraim Dossous >; Chandler Delouis > Subject: RE: Regarding ZTE Intermittent in Jeremie Hi NOC Team, Can you please check I found some fluctuation in jeremie.sites are connected with HAIGA050. Severity NE Alarm Code Raised Time Cleared Time Duration(hh:mm:ss) Critical HAIGA050 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA050 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA151 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA151 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA061 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA061 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA052 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA052 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA060 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA060 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA119 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA119 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA058 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA058 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA106 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:03 Critical HAIGA106 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:06(UTC-05:00 DST+01:00) 00:00:03 Critical HAIGA131 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA131 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA129 The SCTP association is broken(198092230) 2020-07-25 21:42:01(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:06 Critical HAIGA129 The SCTP association is broken(198092230) 2020-07-25 21:42:01(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:06 Critical HAIGA051 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA051 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA055 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA153 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA153 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA062 The SCTP association is broken(198092230) 2020-07-25 21:42:04(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:03 Critical HAIGA062 The SCTP association is broken(198092230) 2020-07-25 21:42:04(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:03 Critical HAIGA053 The SCTP association is broken(198092230) 2020-07-25 21:42:04(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:03 Critical HAIGA053 The SCTP association is broken(198092230) 2020-07-25 21:42:04(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:03 Critical HAIGA057 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA057 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:07(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA059 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:06 Critical HAIGA059 The SCTP association is broken(198092230) 2020-07-25 21:42:02(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:06 Critical HAIGA063 The SCTP association is broken(198092230) 2020-07-25 21:42:04(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA063 The SCTP association is broken(198092230) 2020-07-25 21:42:04(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:04 Critical HAIGA054 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA054 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA128 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA128 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA067 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA067 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:05 Critical HAIGA145 The SCTP association is broken(198092230) 2020-07-25 21:42:05(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:03 Critical HAIGA145 The SCTP association is broken(198092230) 2020-07-25 21:42:03(UTC-05:00 DST+01:00) 2020-07-25 21:42:08(UTC-05:00 DST+01:00) 00:00:05 BR// Muhammad Irshad ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 64635 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jul 27 14:56:54 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 27 Jul 2020 20:56:54 +0000 Subject: [Rantt] NOC hourly report at 4:00 PM Message-ID: Hello All, Received the NOC hourly report done at 4:00 PM Sites off air by Class Class A B C D Total Total 4 20 7 16 47 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 33 6 0 0 36 ZTE 4 4 2 0 4 Huawei 7 7 7 1 7 Network 44 17 9 1 47 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 26 7 0 5 9 47 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 235:14:18 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site, Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 222:10:23 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 212:55:38 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 201:23:31 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 143:04:22 Power Generator failure (Indeterminate) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 139:05:09 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 127:35:23 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 15:08 121:01:23 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h10 PM. Feedback expected from them INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 119:08:22 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 117:59:24 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 113:55:23 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 98:27:09 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 93:15:14 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 85:40:40 Power Power Failure (Indeterminate) Six out of seven E-Power rectifiers are faulty. Need to be replaced, Follow up is ongoing by them. INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 51:13:56 Power Generator failure (Indeterminate) Head cylinder and gasket suspected faulty. Spare already collected at WH TP. ETR not provided yet INC412197 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 16:51 47:22:57 Power Power Failure (Indeterminate) Faulty rectifier must be replaced. Next update to share when available INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 41:53:58 Power Power Failure (Indeterminate) An assessment has been submitted. Next update to share when available INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 41:53:58 Dependent Affected by the power issue at the main site Affected by HDC033 INC412375 HGA016 MORNE_OKO Nippes Ericsson 2G C O&M Fuel 7/26/2020 0:39 39:38:05 Fuel Generator failure (Fuel issue) Fuel team is informed 7/26/2020 10:39 PM. ETR expired, new ETR not provided yet INC412567 HDN215 ST_RAPHAEL Nord Ericsson 2G+3G B Talkpool 7/26/2020 15:10 25:04:08 Power Power Failure (Indeterminate) Mixed water and oil, engine is blocked. Team is moving with a portable genset , ETR to be provided INC412567 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/26/2020 15:10 25:04:08 Dependent Affected by the power issue at the main site Affected by HDN215. INC412567 HDN239 ST_RAPHAEL_II Nord Ericsson 2G D Talkpool 7/26/2020 15:10 25:04:08 Dependent Affected by the power issue at the main site Affected by HDN215. INC412725 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/26/2020 17:25 22:44:09 Power Power Failure (Indeterminate) Faulty priming pump suspected. ETR to be provided by TP. INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 17:19:37 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412861 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D O&M Fuel 7/27/2020 0:50 15:24:12 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/27/2020 9:38 AM , ETR to be provided INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 12:37:38 Power Generator failure (Faulty board) PC board freeze. Spare not yet available. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 11:36:12 Power Generator failure (Fuel issue) Portable genset is out of fuel, more update will be share once available. INC412795 HDO459 MARIANI_LEOGANE Ouest Ericsson 2G B Talkpool 7/27/2020 5:11 11:06:17 Power Generator failure (Indeterminate) Fuel added, Power team is requested to restart the genset. ETA not provided yet INC412850 HAIDO254 MARIN_15 Port-au-Prince Huawei 2G+3G+LTE+TDD B Talkpool 7/27/2020 6:12 9:56:37 Power Power Failure (Indeterminate) TP power team is still working on site. INC412887 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/27/2020 6:22 9:55:34 Power Generator failure (Indeterminate) Team still working on the site. INC412914 HDN110 HOTEL_KAF Nord-Ouest Ericsson 3G A Digicel 7/27/2020 6:25 9:49:12 RBS RBS Fault (Indeterminate) Site was affected by HDN103 , Digicel tx team is working on site INC412914 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 3G B Digicel 7/27/2020 6:25 9:49:12 RBS RBS Fault (Indeterminate) Site was affected by HDN103 , Digicel tx team is working on site INC412911 HDO453 BOUKAN CHAT Ouest Ericsson 2G D O&M Fuel 7/27/2020 8:14 8:03:56 Fuel Generator failure (Fuel issue) Fuel team is informed 7/27/2020 11:00 AM. ETR to be provided by them INC413069 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 2G B Talkpool 7/27/2020 15:14 4:18:40 Power Generator failure (Fuel issue) Site will be restored with commercial power INC413069 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 15:14 4:18:40 Dependent Affected by the power issue at the main site Affected by HDN152 INC413100 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 12:48 3:26:40 Power Generator failure (Indeterminate) Site will be restored with commercial power INC412996 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/27/2020 14:00 2:17:56 Power Generator failure (Indeterminate) Portable genset is out of fuel INC413207 HDC020 MORNE_FORT_COW Artibonite Ericsson 2G B Talkpool 7/27/2020 14:29 1:45:40 Power Generator failure (Indeterminate) Team has been informed , ETA 4:20 PM INC413211 HDN252 ST_MALLON Nord Ericsson 2G B Talkpool 7/27/2020 14:38 1:36:40 Power Generator failure (Indeterminate) Team has been informed , ETA 5:30 PM INC413211 HDN316 PARISSIEN Nord Ericsson 2G B Talkpool 7/27/2020 14:38 1:36:40 Dependent Affected by the power issue at the main site Affected by HDN252 INC413211 HDN241 BAHON Nord Ericsson 2G B Talkpool 7/27/2020 14:38 1:36:40 Dependent Affected by the power issue at the main site Affected by HDN252 INC413217 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 7/27/2020 14:45 1:32:56 Power Generator failure (Indeterminate) Team has been informed. ETA: 4:40 PM INC413109 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G B Talkpool 7/27/2020 14:44 1:30:40 RBS RBS Fault (AMM failure) AMM suspected faulty , waiting for next update INC413109 HDC162 BIVAC Artibonite Ericsson 2G B Talkpool 7/27/2020 14:44 1:30:40 Dependent Affected by RBS issue on main site Affected by HDC165 INC413109 HDC175 DAVI Artibonite Ericsson 2G B Talkpool 7/27/2020 14:44 1:30:40 Dependent Affected by RBS issue on main site Affected by HDC165 INC413109 HDC372 TERRE_NEUVE Artibonite Ericsson 2G B Talkpool 7/27/2020 14:44 1:30:40 Dependent Affected by RBS issue on main site Affected by HDC165 INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 15:58 0:19:56 Transmission Transmission (Indeterminate) Team has been informed. ETA: 5:30 PM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jul 27 17:23:25 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 27 Jul 2020 23:23:25 +0000 Subject: [Rantt] NOC SITE REPORT updated for this July 27th, 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this July 27th, 2020 till 7:00 PM > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 237:52:14 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site, Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 224:57:34 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 214:52:50 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 203:20:43 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 145:42:18 Power Generator failure (Indeterminate) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 141:02:21 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 130:22:34 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 15:08 123:48:34 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h10 PM. Feedback expected from them INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 121:46:18 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 119:56:36 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 116:42:34 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 100:24:21 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 95:12:26 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 88:18:36 Power Power Failure (Indeterminate) Six out of seven E-Power rectifiers are faulty. Need to be replaced, Follow up is ongoing by them. INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 53:11:08 Power Generator failure (Indeterminate) Head cylinder and gasket suspected faulty. Spare already collected at WH TP. ETR not provided yet INC412197 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 16:51 50:00:53 Power Power Failure (Indeterminate) Faulty rectifier must be replaced. Next update to share when available INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 44:31:54 Power Power Failure (Indeterminate) An assessment has been submitted. Next update to share when available INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 44:31:54 Dependent Affected by the power issue at the main site Affected by HDC033 INC412375 HGA016 MORNE_OKO Nippes Ericsson 2G C O&M Fuel 7/26/2020 0:39 41:35:17 Fuel Generator failure (Fuel issue) Fuel team is informed 7/26/2020 10:39 PM. ETR expired, new ETR not provided yet INC412725 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/26/2020 17:25 25:31:20 Power Power Failure (Indeterminate) Faulty priming pump suspected. TP team is working on site. INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 20:06:48 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412861 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D O&M Fuel 7/27/2020 0:50 18:02:08 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/27/2020 9:38 AM , ETR to be provided INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 14:34:50 Power Generator failure (Faulty board) PC board freeze. Spare not yet available. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 14:14:08 Power Generator failure (Fuel issue) Portable genset is out of fuel, more update will be share once available. INC412795 HDO459 MARIANI_LEOGANE Ouest Ericsson 2G B Talkpool 7/27/2020 5:11 13:03:29 Power Generator failure (Indeterminate) Fuel added, Power team is requested to restart the genset. ETA not provided yet INC412850 HAIDO254 MARIN_15 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/27/2020 6:12 12:43:48 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 5h28 PM. ETR to be provided. INC412914 HDN110 HOTEL_KAF Nord-Ouest Ericsson 3G A Digicel 7/27/2020 6:25 12:27:08 RBS RBS Fault (Indeterminate) Digicel tx team is working on it INC412914 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 3G B Digicel 7/27/2020 6:25 12:27:08 RBS RBS Fault (Indeterminate) Digicel tx team is working on it INC412887 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/27/2020 6:22 11:52:46 Power Generator failure (Indeterminate) Team still working on the site. INC412911 HDO453 BOUKAN CHAT Ouest Ericsson 2G D O&M Fuel 7/27/2020 8:14 10:01:08 Fuel Generator failure (Fuel issue) Fuel team is informed 7/27/2020 11:00 AM. ETR to be provided by them INC413100 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/27/2020 12:48 6:04:36 Power Generator failure (Indeterminate) Site will be restored with commercial power INC413069 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 15:14 4:18:40 Power Generator failure (Indeterminate) Site will be restored with commercial power INC412996 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/27/2020 14:00 4:15:08 Power Generator failure (Indeterminate) Portatiff genset is out of fuel INC413109 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G B Talkpool 7/27/2020 14:44 4:08:36 RBS RBS Fault (AMM failure) AMM faulty , spare already in transit from Cap Haitien to Gonaives , ETR to be provided INC413109 HDC162 BIVAC Artibonite Ericsson 2G B Talkpool 7/27/2020 14:44 4:08:36 Dependent Affected by RBS issue on main site Affected by HDC165 INC413109 HDC175 DAVI Artibonite Ericsson 2G B Talkpool 7/27/2020 14:44 4:08:36 Dependent Affected by RBS issue on main site Affected by HDC165 INC413109 HDC372 TERRE_NEUVE Artibonite Ericsson 2G B Talkpool 7/27/2020 14:44 4:08:36 Dependent Affected by RBS issue on main site Affected by HDC165 INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 2:50:08 Power Generator Failure (Engine broken) Engine broken , waiting for pictures to confirm INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 15:58 2:17:08 Transmission Transmission (Indeterminate) Team is working on the site. INC413157 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/27/2020 16:44 2:11:35 Power Power Failure (Indeterminate) Team is aware; ETA 7:10 pm. INC413141 HDO411 CHABANNE Ouest Ericsson 2G D Talkpool 7/27/2020 16:10 2:05:08 Power Generator failure (Indeterminate) Power team already performed on the site, Tx team is requested. ETA not provided yet INC413163 HAIDO263 RUE SYLVIA_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/27/2020 17:13 1:43:01 Power Power Failure (Indeterminate) Team is aware; ETA 7:15 pm. INC413260 HDO336 NAN_CAFE Ouest Ericsson 2G A Talkpool 7/27/2020 17:30 0:45:08 Power Generator failure (Indeterminate) Team has been informed. ETA not provided yet. INC413260 HDO421 GROS MAPOU Ouest Ericsson 2G D Talkpool 7/27/2020 17:30 0:45:08 Dependent Affected by the power issue at the main site Affected by HDO336 INC413161 HDO648 THOMASSIN_32_III Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/27/2020 18:12 0:44:01 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. INC413173 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/27/2020 18:32 0:24:24 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. INC413174 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/27/2020 18:32 0:24:01 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC412995 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1072:34:42 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 947:14:41 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408152 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/17/2020 9:02 248:58:42 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare already collected and expected to be in the region this afternoon. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 177:10:41 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 168:17:41 RBS RBS Fault (RUS failure) Faulty RUS01B3.spare need to be replaced. ETR to be provided. INC411042 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 7/22/2020 16:46 121:14:09 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replaced. No spare available INC411060 HDS020 MONCHILE_2 Sud-Est Ericsson 2G A Talkpool 7/23/2020 0:37 113:23:14 RBS RBS Fault (RUS failure) RUS01B3 is faulty. Spare already collected and expected to be in the region this afternoon. INC411413 HDS241 MARC_LASSERE Sud Ericsson 2G B Digicel 7/23/2020 14:06 99:54:42 RBS RBS Fault (Indeterminate) TX team requested support from Digicel BSS team. BSS Team is still working on it . INC411835 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 77:17:41 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411837 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 77:14:41 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412215 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/26/2020 6:02 36:35:41 Power Power Failure (Indeterminate) Faulty freeze plug and water pump must be replaced. ETR to be provided INC412616 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/26/2020 9:40 32:57:41 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412619 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 32:52:41 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412517 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/26/2020 9:55 32:42:41 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412667 HDS300 VALLEE_DE_JACMEL Sud-Est Ericsson 2G A Talkpool 7/26/2020 14:06 27:54:13 RBS RBS Fault (DUG Failure) Faulty DUG. Spare part already collected and expected to be in the region this afternoon INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 26:59:13 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC412777 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 0:46 17:51:13 RBS RBS Fault (Indeterminate) Faulty DTRU, spare part needed. ETR to be provided. INC412789 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Talkpool 7/27/2020 0:30 17:30:42 RBS RBS Fault (RRU failure) Faulty RRU01B5. No spare part available yet . INC412752 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/27/2020 11:18 7:19:13 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC412961 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/27/2020 11:30 6:30:42 Power Power Failure (Solar System failure) Bad Weather. Sectors will be back up once solar energy back to the normal INC413212 HDO424 TROUIN Ouest Ericsson 2G C Talkpool 7/27/2020 14:42 3:18:05 Power Generator failure (Indeterminate) Team is already dispatched . ETA :7 PM INC413139 HGA018 ROUTE_NIPPES Nippes Ericsson 2G D Talkpool 7/27/2020 16:10 1:50:18 RBS RBS Fault (Indeterminate) Team is already dispatched . ETA :7h30 PM Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Sites Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC412813 HDS250 JANVIER_ CAVAILLON Sud Ericsson 2G D Talkpool 7/26/2020 19:30 7/27/2020 9:37 14:07:34 4:00:00 Not Compliant Power Generator Failure (Underspeed) Emergency stop pressed Need to be justified alarm was reset and genset restarted INC412813 HGA045 MORNE FEVRE Nippes Ericsson 2G D Talkpool 7/26/2020 19:30 7/27/2020 9:37 14:07:34 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS250 Cascaded Back in service with the main site. INC412793 HDS356 BEL_AIR_BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:42 7/27/2020 10:14 6:32:42 4:00:00 Not Compliant Power Generator failure (High temperature) High temp. due to faulty radiator Need to be justified Team added 1 gal of coolant and GM made on site INC412785 HDO377 NAN_COLLINE Ouest Ericsson 2G+3G A Talkpool 7/27/2020 2:38 7/27/2020 11:47 9:09:30 4:00:00 Not Compliant Power Generator failure (Fuel issue) Fuel tank empty Fuel delivery delay Fuel added and genset restarted INC412078 HAIDS194 MARTIN Sud ZTE 2G D Talkpool 7/25/2020 6:17 7/27/2020 0:43 42:26:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Failed to start alarm/ ash card faulty. Need to be justified Alarm has been reset and genset was restart. INC412043 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 7/24/2020 22:34 7/27/2020 14:03 63:29:27 4:00:00 Not Compliant Power Generator Failure (Head Cylinder faulty) Faulty cylinder head Spare Faulty cylinder head has been replaced INC412775 HDO367 DARBONNE Ouest Ericsson 2G+3G A Talkpool 7/27/2020 0:10 7/27/2020 14:22 14:12:33 4:00:00 Not Compliant Power Generator failure (Fuel issue) Fuel tank empty Fuel delivery delay Restart after refueling and team added 1 gal of oil INC412775 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A O&M Fuel 7/27/2020 0:10 7/27/2020 14:22 14:12:33 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO367 Cascaded Back in service with the main site. INC412775 HDO392 BOUGNOTTE_LEOGAN Ouest Ericsson 2G C O&M Fuel 7/27/2020 0:10 7/27/2020 14:22 14:12:33 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO367 Cascaded Back in service with the main site. INC412964 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 11:46 7/27/2020 14:12 2:26:58 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Alarm clear by itself INC413019 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/27/2020 8:46 7/27/2020 14:55 6:09:58 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Backup genset was out of fuel Need to be justified 7 gallons of fuel have been added to the portable generator INC413019 HAIDS196 JABOIN Sud ZTE 2G+3G D Talkpool 7/27/2020 8:46 7/27/2020 14:55 6:09:58 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS277 Cascaded Back in service with the main site. INC412990 HAIDS230 LA_PORTE Sud ZTE 2G+3G C Talkpool 7/27/2020 13:24 7/27/2020 15:51 2:27:58 4:00:00 Compliant Power Generator failure (Speed sensor Failure) Oil and water mixed OK The water has been extracted and genset restarted INC412889 HDC154 SAVANNE_LONGUE Artibonite Ericsson 2G D Talkpool 7/27/2020 6:42 7/27/2020 6:57 0:15:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indterminate Need to be justified Site has been restored by itself INC412889 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 7/27/2020 6:42 7/27/2020 6:57 0:15:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC154 Cascaded Back on air with the main site INC412736 HDC268 DESARMES Artibonite Ericsson 2G+3G+LTE A Talkpool 7/27/2020 8:24 7/27/2020 8:33 0:09:02 4:00:00 Compliant Power Generator failure (Indeterminate) ECU Data failed OK Control board reset and Genset has been restarted in auto mode INC412736 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 7/27/2020 8:24 7/27/2020 8:33 0:09:02 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC268 Cascaded Restored with the main site INC412736 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 7/27/2020 8:24 7/27/2020 8:33 0:09:02 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC268 Cascaded Restored with the main site INC412879 HDN121 AUBERT Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 4:22 7/27/2020 8:32 4:10:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure OK 1/gal of oil added INC412684 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 7/26/2020 14:58 7/27/2020 8:48 17:49:56 4:00:00 Not Compliant Power Generator failure (Low Voltage) Undervoltage Need to be justified Relay fixed and genset restarted INC412765 HAIDN283 QUARTIER_MORIN_II Nord ZTE 2G+3G C Talkpool 7/26/2020 22:52 7/27/2020 8:58 10:06:00 4:00:00 Not Compliant Power Generator failure (Battery Failure) Low battery voltage Need to be justified Genset restarted with another battery INC412744 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/27/2020 6:06 7/27/2020 9:32 3:26:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed OK Site back on air with sunrise INC412744 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/27/2020 6:06 7/27/2020 9:32 3:26:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC318 Cascaded Restored with the main site INC412906 HDC262 JEAN_DENIS Artibonite Ericsson 2G D Talkpool 7/27/2020 7:22 7/27/2020 9:42 2:20:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Failed to start OK Genset restarted with another battery INC412906 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 7/27/2020 7:22 7/27/2020 9:42 2:20:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC262 Cascaded Restored with the main site INC412906 HDC310 QUATRE_VILLES Artibonite Ericsson 2G D Talkpool 7/27/2020 7:22 7/27/2020 9:42 2:20:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC262 Cascaded Restored with the main site INC412906 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 7/27/2020 7:22 7/27/2020 9:42 2:20:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC262 Cascaded Restored with the main site INC412816 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Talkpool 7/26/2020 20:17 7/27/2020 10:10 13:53:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure Need to be justified Team added 1\gal of oil and restart INC412877 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/27/2020 10:41 7/27/2020 10:50 0:09:00 4:00:00 Compliant RBS Transmission (NPU Failure) NPU breaker tripped OK Team has reset the NPU breaker INC412877 HDC162 BIVAC Artibonite Ericsson 2G D Talkpool 7/27/2020 10:41 7/27/2020 10:50 0:09:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDC165 Cascaded Back on air with the main site INC412877 HDC175 DAVI Artibonite Ericsson 2G D Talkpool 7/27/2020 10:41 7/27/2020 10:50 0:09:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDC165 Cascaded Back on air with the main site INC412877 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 7/27/2020 10:41 7/27/2020 10:50 0:09:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDC165 Cascaded Back on air with the main site INC411871 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 15:05 7/27/2020 22:51 79:46:01 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site back on air with grid INC412659 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 7/26/2020 13:04 7/27/2020 13:38 24:34:12 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site back on air with grid INC412752 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/27/2020 6:06 7/27/2020 13:22 7:16:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Site back on air with sunrise INC412844 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 7/26/2020 23:09 7/27/2020 10:27 11:18:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added INC413018 HDO310 ANSE_A_GALETS Ouest Huawei 2G+3G+LTE A Talkpool 7/27/2020 9:15 7/27/2020 9:55 0:40:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site is restored but RCA and resolution details are not yet provided INC413065 HDC270 CRETE_A_PIEROT Artibonite Ericsson 2G B Talkpool 7/27/2020 11:15 7/27/2020 12:55 1:40:28 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site restored by itself INC412771 HDN211 MILOT Nord Ericsson 3G B Talkpool 7/26/2020 23:32 7/27/2020 12:42 13:10:00 4:00:00 Not Compliant Power Generator failure (Low Voltage) Fan belt cut Need to be justified Fan belt replaced and genset restarted INC412754 HDC363 NOYAU Centre Ericsson 2G D O&M Fuel 7/26/2020 22:20 7/27/2020 13:42 15:22:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added INC412926 HDO347 ZORANJE Ouest Ericsson 2G D Talkpool 7/27/2020 9:44 7/27/2020 14:30 4:46:28 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site is restored but RCA and resolution details are not yet provided INC412926 HDO436 MICHAUD Ouest Ericsson 2G D Talkpool 7/27/2020 9:44 7/27/2020 14:30 4:46:28 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO347 Cascaded Restored with the main site INC413060 HDN224 BORGNE Nord Ericsson 2G+3G B Talkpool 7/27/2020 11:03 7/27/2020 15:27 4:24:28 4:00:00 Not Compliant Power Generator Failure(High Engine coolant) Fan belt broken Need to be justified Fan belt replaced and genset restarted INC413060 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 7/27/2020 11:03 7/27/2020 15:27 4:24:28 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN224 Cascaded Restored with the main site INC413074 HDN103 LA_POINTE Nord-Ouest Ericsson 2G+3G A Talkpool 7/27/2020 12:15 7/27/2020 15:18 3:03:28 4:00:00 Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Cascaded Fuel added to the portable genset INC413074 HDN102 BREEZE_MARINA Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 12:15 7/27/2020 15:18 3:03:28 4:00:00 Compliant Dependent Affected by the fuel issue at the main site Attached to HDN103 Cascaded Site restored with the main site INC413074 HDN113 NAN_GRIGRI Nord-Ouest Ericsson 2G+3G A Talkpool 7/27/2020 12:15 7/27/2020 15:18 3:03:28 4:00:00 Compliant Dependent Affected by the fuel issue at the main site Attached to HDN103 Cascaded Site restored with the main site INC413074 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 12:15 7/27/2020 15:18 3:03:28 4:00:00 Compliant Dependent Affected by the fuel issue at the main site Attached to HDN103 Cascaded Site restored with the main site INC413074 HDN108 DESGRANGES Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 12:15 7/27/2020 15:18 3:03:28 4:00:00 Compliant Dependent Affected by the fuel issue at the main site Attached to HDN103 Cascaded Site restored with the main site INC413074 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 3G A Talkpool 7/27/2020 12:15 7/27/2020 15:18 3:03:28 4:00:00 Compliant Dependent Affected by the fuel issue at the main site Attached to HDN103 Cascaded Site restored with the main site INC413074 HDN101 BOIS_DU_LAC Nord-Ouest Ericsson 3G B Talkpool 7/27/2020 12:15 7/27/2020 15:18 3:03:28 4:00:00 Compliant Dependent Affected by the fuel issue at the main site Attached to HDN103 Cascaded Site restored with the main site INC413074 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 3G A Talkpool 7/27/2020 12:15 7/27/2020 15:18 3:03:28 4:00:00 Compliant Dependent Affected by the fuel issue at the main site Attached to HDN103 Cascaded Site restored with the main site INC413074 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B Talkpool 7/27/2020 12:15 7/27/2020 15:18 3:03:28 4:00:00 Compliant Dependent Affected by the fuel issue at the main site Attached to HDN103 Cascaded Site restored with the main site INC413074 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 12:15 7/27/2020 15:18 3:03:28 4:00:00 Compliant Dependent Affected by the fuel issue at the main site Attached to HDN103 Cascaded Site restored with the main site INC413074 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 12:15 7/27/2020 15:18 3:03:28 4:00:00 Compliant Dependent Affected by the fuel issue at the main site Attached to HDN103 Cascaded Site restored with the main site INC412903 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 7/27/2020 6:50 7/27/2020 15:15 8:25:00 4:00:00 Not Compliant Transmission Transmission (NPU Failure) NPU Faulty Need to be justified NPU replaced INC412903 COW033 CFU CLUB_COW Nord Ericsson 2G D Talkpool 7/27/2020 6:50 7/27/2020 15:15 8:25:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDC238 Cascaded Site restored with the main site INC412929 HDC333 SAPATERRE Centre Ericsson 2G D O&M Fuel 7/27/2020 9:55 7/27/2020 15:15 5:20:28 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added INC413207 HDC020 MORNE_FORT_COW Artibonite Ericsson 2G B Talkpool 7/27/2020 14:29 7/27/2020 15:15 0:46:28 4:00:00 Compliant Power Generator failure (Low oil Pressure) Automatic system failed OK Team has reset the HPU board and restart the genset INC413211 HDN252 ST_MALLON Nord Ericsson 2G B Talkpool 7/27/2020 14:38 7/27/2020 17:42 3:04:28 4:00:00 Compliant Power Generator Failure (Starter battery failure) Starter battery faulty OK Genset restarted with another battery INC413211 HDN316 PARISSIEN Nord Ericsson 2G B Talkpool 7/27/2020 14:38 7/27/2020 17:42 3:04:28 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN252 Cascaded Site restored with the main site INC413211 HDN241 BAHON Nord Ericsson 2G B Talkpool 7/27/2020 14:38 7/27/2020 17:42 3:04:28 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN252 Cascaded Site restored with the main site INC412567 HDN215 ST_RAPHAEL Nord Ericsson 2G+3G B Talkpool 7/26/2020 15:10 7/27/2020 17:52 26:41:56 4:00:00 Not Compliant Power Generator Failure (Engine broken) Engine broken OK Team installed a portable genset INC412567 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/26/2020 15:10 7/27/2020 17:52 26:41:56 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN215 Cascaded Site restored with the main site INC412567 HDN239 ST_RAPHAEL_II Nord Ericsson 2G D Talkpool 7/26/2020 15:10 7/27/2020 17:52 26:41:56 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN215 Cascaded Site restored with the main site INC413069 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 2G B Talkpool 7/27/2020 15:14 7/27/2020 17:56 2:42:28 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site back on air with grid INC413238 HDC262 JEAN_DENIS Artibonite Ericsson 2G B Talkpool 7/27/2020 16:04 7/27/2020 17:50 1:46:28 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site is restored but RCA and resolution details are not yet provided INC413238 HDC298 DROUET Artibonite Ericsson 2G B Talkpool 7/27/2020 16:04 7/27/2020 17:50 1:46:28 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC262 Cascaded Site restored with the main site INC413238 HDC281 K-FOU_KADO Artibonite Ericsson 2G B Talkpool 7/27/2020 16:04 7/27/2020 17:50 1:46:28 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC262 Cascaded Site restored with the main site INC413238 HDC310 QUATRE_VILLES Artibonite Ericsson 2G B Talkpool 7/27/2020 16:04 7/27/2020 17:50 1:46:28 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC262 Cascaded Site restored with the main site INC413159 HDN251 MANQUETTE Nord-Est Ericsson 2G D Talkpool 7/27/2020 17:05 7/27/2020 17:55 0:50:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site is restored but RCA and resolution details are not yet provided INC413160 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 7/27/2020 17:05 7/27/2020 17:55 0:50:00 4:00:00 Compliant Power Generator failure (Indeterminate) Attached to HDN251 Cascaded Site restored with the main site INC412833 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/26/2020 22:15 7/27/2020 8:03 9:47:25 4:00:00 Not Compliant Power Generator Failure (Underspeed) Due to fuel mixed with water. Need to be justified Fuel filter has been cleaned; and genset was restarted. INC412691 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/26/2020 15:49 7/27/2020 7:48 15:59:09 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) Main breaker tripped Need to be justified Main breaker has been reset and genset has been restarted. INC412791 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/27/2020 3:32 7/27/2020 8:22 4:49:45 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) Huawei breaker cabinet tripped Need to be justified Huawei breaker has beet reset and genset has been restarted. INC413009 HDO267 IBOLELE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/27/2020 7:34 7/27/2020 9:51 2:16:42 4:00:00 Compliant Power Generator failure (Low oil Pressure) Due to low oil level OK Genset was restarted after adding 1 gallon of oil. INC412923 HAIDO155 LE_LAMBI Port-au-Prince ZTE 2G+3G C Talkpool 7/27/2020 9:29 7/27/2020 12:14 2:45:23 4:00:00 Compliant Power Generator failure (High temperature) Due to dirty radiator OK 1 gallon of coolant and 1 gallon of oil added and genset was restarted by TP team. INC412923 HAIDO515 GRANDE_SALINE/ LE LAMBI Ouest ZTE 2G+3G A Talkpool 7/27/2020 9:29 7/27/2020 12:14 2:45:23 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO155 Cascaded Site is back in service once issue solved at the main site. INC412923 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G C Talkpool 7/27/2020 9:29 7/27/2020 12:14 2:45:23 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO155 Cascaded Site is back in service once issue solved at the main site. INC413049 HAIDO658 MARTISSANT Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/27/2020 10:26 7/27/2020 11:15 0:48:44 4:00:00 Compliant Power Generator failure (Breaker Tripped) Due to a short circuit OK Breaker has been reset and genset has been restarted by TP team. INC412942 HAIDO547 HABITATION_BLANCHARD Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/27/2020 10:50 7/27/2020 13:48 2:57:46 4:00:00 Compliant Power Generator failure (Breaker Tripped) CPS breaker tripped due to overload OK CPS breaker has been reset, and genset has been restarted. INC413076 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/27/2020 12:27 7/27/2020 14:27 1:59:53 4:00:00 Compliant Power Power Failure (Indeterminate) Starter battery faulty OK 1/ gallon of coolant added. Genset was restarted with another starter battery. INC413020 HAIDO014 MAHOTIERE_85 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/27/2020 9:05 7/27/2020 14:26 5:21:07 4:00:00 Not Compliant RBS RBS Fault (LAN Cable Failure) Faulty LAN cable Need to be justified Lan cable has been replaced between the IDU to the lpu. INC413078 HDO240 RUE_ENTERREMENT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/27/2020 12:26 7/27/2020 15:24 2:57:34 4:00:00 Compliant Power Generator failure (Low oil Pressure) low oil pressure due rear and front seal faulty OK 1 gallon of coolant and 3/4 gallon of oil added. INC412802 HDO221 4_AVE_BOLOSSE Port-au-Prince Huawei 2G+3G+LTE C O&M_Fuel 7/26/2020 18:07 7/27/2020 14:45 20:37:20 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Main tank empty Fuel Delivery Delay Fuel added. INC413095 HAIDO291 DELMAS_3 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/27/2020 13:58 7/27/2020 16:55 2:57:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK After refueling; the genset has been restarted by TP power team. INC413024 HDO239 CARREFOUR_FEUILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/27/2020 9:18 7/27/2020 16:05 6:47:05 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) due engine oil level insufficient Need to be justified 1 gallon of oil added. Alarm has been reset and genset was restarted. INC413119 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/27/2020 15:16 7/27/2020 18:40 3:24:14 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC413130 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/27/2020 15:52 7/27/2020 17:41 1:49:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jul 27 18:43:31 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 28 Jul 2020 00:43:31 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM In-Reply-To: References: Message-ID: Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 6 11 8 22 47 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 30 4 0 0 32 ZTE 5 5 3 0 5 Huawei 10 10 10 0 10 Network 45 19 13 0 47 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 30 9 0 2 6 47 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 239:42:06 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site, Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 226:43:06 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 217:20:06 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 205:48:06 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 147:32:06 Power Generator failure (Indeterminate) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 143:30:06 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 132:08:06 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 15:08 125:34:06 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h10 PM. Feedback expected from them INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 123:36:06 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 122:24:06 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 118:28:06 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 97:40:06 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 90:08:06 Power Power Failure (Indeterminate) Six out of seven E-Power rectifiers are faulty. Need to be replaced, Follow up is ongoing by them. INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 55:38:06 Power Generator failure (Indeterminate) Head cylinder and gasket suspected faulty. Spare already collected at WH TP. ETR not provided yet INC412197 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 16:51 51:51:06 Power Power Failure (Indeterminate) Faulty rectifier must be replaced. Next update to share when available INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 46:22:06 Power Power Failure (Indeterminate) An assessment has been submitted. Next update to share when available INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 46:22:06 Dependent Affected by the power issue at the main site Affected by HDC033 INC412375 HGA016 MORNE_OKO Nippes Ericsson 2G C O&M Fuel 7/26/2020 0:39 44:03:06 Fuel Generator failure (Fuel issue) Fuel team is informed 7/26/2020 10:39 PM. ETR expired, new ETR not provided yet INC412725 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/26/2020 17:25 27:17:06 Power Power Failure (Indeterminate) Faulty priming pump suspected. TP team is working on site. INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 21:53:06 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412861 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D O&M Fuel 7/27/2020 0:50 19:52:06 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/27/2020 9:38 AM , ETR to be provided INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 17:02:06 Power Generator failure (Faulty board) PC board freeze. Spare not yet available. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 16:04:06 Power Generator failure (Fuel issue) Portable genset is out of fuel, more update will be share once available. INC412850 HAIDO254 MARIN_15 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/27/2020 6:12 14:30:06 Power Power Failure (Indeterminate) Site remains down after refueling, power team requested. INC412887 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/27/2020 6:22 14:20:06 Power Generator failure (Indeterminate) Team still working on the site. INC412914 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 3G B Digicel 7/27/2020 6:25 14:17:06 RBS RBS Fault (Indeterminate) Digicel TX team is working on it INC412911 HDO453 BOUKAN CHAT Ouest Ericsson 2G D O&M Fuel 7/27/2020 8:14 12:28:06 Fuel Generator failure (Fuel issue) Fuel team is informed 7/27/2020 11:00 AM. ETR to be provided by them INC413100 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/27/2020 12:48 7:54:06 Power Generator failure (Indeterminate) Site will be restored with commercial power INC412996 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/27/2020 14:00 6:42:06 Power Generator failure (Indeterminate) Portable genset is out of fuel INC413109 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G B Talkpool 7/27/2020 14:44 5:58:06 RBS RBS Fault (AMM failure) AMM faulty , spare already in transit from Cap Haitien to Gonaives , ETR to be provided INC413109 HDC162 BIVAC Artibonite Ericsson 2G B Talkpool 7/27/2020 14:44 5:58:06 Dependent Affected by RBS issue on main site Affected by HDC165 INC413109 HDC175 DAVI Artibonite Ericsson 2G B Talkpool 7/27/2020 14:44 5:58:06 Dependent Affected by RBS issue on main site Affected by HDC165 INC413109 HDC372 TERRE_NEUVE Artibonite Ericsson 2G B Talkpool 7/27/2020 14:44 5:58:06 Dependent Affected by RBS issue on main site Affected by HDC165 INC413069 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 15:14 5:28:06 Power Generator failure (Indeterminate) Site will be restored with commercial power INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 4:40:06 Power Generator Failure (Engine broken) Engine broken , waiting for pictures to confirm INC413141 HDO411 CHABANNE Ouest Ericsson 2G D Talkpool 7/27/2020 16:10 4:32:06 Power Generator failure (Indeterminate) Power team already performed on the site, Tx team is requested. ETA not provided yet INC413260 HDO336 NAN_CAFE Ouest Ericsson 2G A Talkpool 7/27/2020 17:30 3:12:06 Power Generator failure (Indeterminate) Team has been informed. ETA: 9:30PM INC413260 HDO421 GROS MAPOU Ouest Ericsson 2G D Talkpool 7/27/2020 17:30 3:12:06 Dependent Affected by the power issue at the main site Affected by HDO336 INC413161 HDO648 THOMASSIN_32_III Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/27/2020 18:12 2:30:06 Power Power Failure (Indeterminate) Team has been informed; ETA 8:20 PM INC413173 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/27/2020 18:32 2:10:06 Power Power Failure (Indeterminate) Team has been informed; ETA expired, waiting for a new ETA INC413174 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C O&M_Fuel 7/27/2020 18:32 2:10:06 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h00 PM. ETR to be provided. INC412961 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/27/2020 19:07 1:35:06 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC413181 HDO651 VIVYMITCHEL Port-au-Prince Huawei 2G+3G+LTE D Talkpool 7/27/2020 19:33 1:09:06 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. INC413184 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/27/2020 19:38 1:04:06 Power Power Failure (Solar System failure) The site will be restored once the batteries have enough charge with the sun's energy INC413184 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/27/2020 19:38 1:04:06 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC318 INC412911 HDO453 BOUKAN CHAT Ouest Ericsson 2G D O&M Fuel 7/27/2020 19:40 1:02:06 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/27/2020 4:59 PM. ETR to be provided INC413304 HAIDN200 QUARTIER_MORIN Nord ZTE 2G+3G+LTE C Talkpool 7/27/2020 19:53 0:49:06 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jul 27 19:55:33 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 28 Jul 2020 01:55:33 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 PM) In-Reply-To: References: Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 950:31:58 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 180:27:58 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 171:34:58 RBS RBS Fault (RUS failure) Faulty RUS01B3.spare need to be replaced. ETR to be provided. INC411835 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 80:34:58 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411837 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 80:31:58 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412215 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/26/2020 6:02 39:52:58 Power Power Failure (Indeterminate) Faulty freeze plug and water pump must be replaced. ETR to be provided INC412616 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/26/2020 9:40 36:14:58 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412619 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 36:09:58 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412517 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/26/2020 9:55 35:59:58 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 30:16:58 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC412777 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 0:46 21:08:58 RBS RBS Fault (Indeterminate) Sector B down, Talkpool does not manage team to reach the site. INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1076:28:58 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC411042 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 7/22/2020 16:46 125:08:58 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411060 HDS020 MONCHILE_2 Sud-Est Ericsson 2G A Talkpool 7/23/2020 0:37 117:17:58 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC412667 HDS300 VALLEE_DE_JACMEL Sud-Est Ericsson 2G A Talkpool 7/26/2020 14:06 31:48:58 RBS RBS Fault (DUG Failure) Faulty DUG. Spare part requested and not yet available INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 6:56:58 Power Generator failure (Indeterminate) Team is informed. ETA: 10: 15PM. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jul 27 20:28:48 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 28 Jul 2020 02:28:48 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 6 11 7 24 48 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 32 4 0 0 34 ZTE 4 4 2 0 4 Huawei 10 10 10 0 10 Network 46 18 12 0 48 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 28 10 0 3 7 48 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 241:15:11 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site. Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 228:16:11 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 218:53:11 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 207:21:11 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 149:05:11 Power Generator failure (Indeterminate) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 145:03:11 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 133:41:11 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 15:08 127:07:11 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h10 PM. Feedback expected from them INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 125:09:11 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 123:57:11 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 120:01:11 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 99:13:11 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 91:41:11 Power Power Failure (Indeterminate) Six out of seven E-Power rectifiers are faulty. Need to be replaced. Follow up is ongoing by them. INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 57:11:11 Power Generator failure (Indeterminate) Head cylinder and gasket suspected faulty. Spare already collected at WH TP. ETR not provided yet INC412197 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 16:51 53:24:11 Power Power Failure (Indeterminate) Faulty rectifier must be replaced. Next update to share when available INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 47:55:11 Power Power Failure (Indeterminate) An assessment has been submitted. Next update to share when available INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 47:55:11 Dependent Affected by the power issue at the main site Affected by HDC033 INC412375 HGA016 MORNE_OKO Nippes Ericsson 2G C O&M Fuel 7/26/2020 0:39 45:36:11 Fuel Generator failure (Fuel issue) Fuel team is informed 7/26/2020 10:39 PM. ETR expired, new ETR not provided yet INC412725 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/26/2020 17:25 28:50:11 Power Power Failure (Indeterminate) Faulty priming pump suspected. TP team is working on site. TX team support requested, waiting for update. INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 23:26:11 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412861 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D O&M Fuel 7/27/2020 0:50 21:25:11 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/27/2020 9:38 AM. ETR to be provided INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 18:35:11 Power Generator failure (Faulty board) PC board freeze. Spare not yet available. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 17:37:11 Power Generator failure (Fuel issue) Portable genset is out of fuel, more update will be share once available. INC412850 HAIDO254 MARIN_15 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/27/2020 6:12 16:03:11 Power Power Failure (Indeterminate) Site remains down after refueling, power team cannot reach the site due to heavy rain, new update will be share soo. INC412887 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/27/2020 6:22 15:53:11 Power Generator failure (Indeterminate) Team still working on the site. INC412914 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 3G B Digicel 7/27/2020 6:25 15:50:11 RBS RBS Fault (Indeterminate) Talkpool TX team is still working on the site INC412911 HDO453 BOUKAN CHAT Ouest Ericsson 2G D O&M Fuel 7/27/2020 8:14 14:01:11 Fuel Generator failure (Fuel issue) Fuel team is informed 7/27/2020 11:00 AM. ETR to be provided by them INC413100 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/27/2020 12:48 9:27:11 Power Generator failure (Indeterminate) Site will be restored with commercial power INC412996 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/27/2020 14:00 8:15:11 Power Generator failure (Indeterminate) PortaBLE genset is out of fuel INC413109 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G B Talkpool 7/27/2020 14:44 7:31:11 RBS RBS Fault (AMM failure) AMM faulty. Spare already in transit from Cap Haitien to Gonaives. ETR to be provided INC413109 HDC162 BIVAC Artibonite Ericsson 2G B Talkpool 7/27/2020 14:44 7:31:11 Dependent Affected by RBS issue on main site Affected by HDC165 INC413109 HDC175 DAVI Artibonite Ericsson 2G B Talkpool 7/27/2020 14:44 7:31:11 Dependent Affected by RBS issue on main site Affected by HDC165 INC413109 HDC372 TERRE_NEUVE Artibonite Ericsson 2G B Talkpool 7/27/2020 14:44 7:31:11 Dependent Affected by RBS issue on main site Affected by HDC165 INC413069 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 15:14 7:01:11 Power Generator failure (Indeterminate) Site will be restored with commercial power INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 6:13:11 Power Generator Failure (Engine broken) Engine broken. Awaiting for pictures to confirm INC413141 HDO411 CHABANNE Ouest Ericsson 2G D Talkpool 7/27/2020 16:10 6:05:11 Power Generator failure (Indeterminate) Power team already performed on the site, Tx team is requested, Tx team will reach the site after fixing the issue at HGA018, new update is expected. INC413260 HDO336 NAN_CAFE Ouest Ericsson 2G A Talkpool 7/27/2020 17:30 4:45:11 Power Generator failure (Indeterminate) Team cannot reach the site due to heavy rain and very bad condition of road, New update is expected INC413260 HDO421 GROS MAPOU Ouest Ericsson 2G D Talkpool 7/27/2020 17:30 4:45:11 Dependent Affected by the power issue at the main site Affected by HDO336 INC413161 HDO648 THOMASSIN_32_III Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/27/2020 18:12 4:03:11 RBS RBS Fault (Indeterminate) after power team intervention, all the radio remains down, TX team requested, ETA 10:30PM INC413173 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 7/27/2020 18:32 3:43:11 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 9h55 PM. ETR to be provided. INC413174 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C O&M_Fuel 7/27/2020 18:32 3:43:11 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h00 PM. ETR to be provided. INC413181 HDO651 VIVYMITCHEL Port-au-Prince Huawei 2G+3G+LTE D Talkpool 7/27/2020 19:33 2:42:11 Power Power Failure (Indeterminate) power team is on site, TX team support is requested, ETA 10:45PM INC413184 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/27/2020 19:38 2:37:11 Power Power Failure (Solar System failure) The site will be restored once the batteries have enough charge with the sun's energy INC413184 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/27/2020 19:38 2:37:11 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC318 INC412911 HDO453 BOUKAN CHAT Ouest Ericsson 2G D O&M Fuel 7/27/2020 19:40 2:35:11 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/27/2020 4:59 PM. ETR to be provided INC413190 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/27/2020 20:22 1:53:11 Power Generator failure (Indeterminate) Team has been informed. ETA: 11:30PM INC413190 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 7/27/2020 20:22 1:53:11 Dependent Affected by the power issue at the main site Affected by HDO292 INC413319 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/27/2020 21:33 0:42:11 Power Power Failure (Solar System failure) The site will be restored once the batteries have enough charge with the sun's energy ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From leveque.karl-sebastien at tpmanagementsa.com Mon Jul 27 20:50:23 2020 From: leveque.karl-sebastien at tpmanagementsa.com (K. SEBASTIAN LEVEQUE) Date: Mon, 27 Jul 2020 22:50:23 -0400 Subject: [Rantt] [Powertt] NOC hourly report at 10:00 PM In-Reply-To: References: Message-ID: ? Hi NOC Team, Find the latest for these sites: HDO648 TX team is on site HDO651 Huawei Breaker tripped follow up is ongoing. HDC165 TX team is on site HDS325 Magnetic Pickup still not good | Portable genset will be refueled tomorrow morning ETR: 7:30AM. Best regards, SL. On Jul 27 2020, at 10:30 pm, Haiti Noc wrote: > > > > > Hello All, > > > > > > Received the NOC hourly report done at 10:00 PM > > > > > > > > > > > > > > > > > > > > > Sites off air by Class > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Class > > > > > > A > > > > > > B > > > > > > C > > > > > > D > > > > > > Total > > > > > > > > > > > > > > > > > > > > > > > > > > Total > > > > > > 6 > > > > > > 11 > > > > > > 7 > > > > > > 24 > > > > > > 48 > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Sites off air by Technology > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Vendor > > > > > > 2G > > > > > > 3G > > > > > > LTE > > > > > > TDD > > > > > > Total > > > > > > > > > > > > > > > > > > > > > > > > > > Ericsson > > > > > > 32 > > > > > > 4 > > > > > > 0 > > > > > > 0 > > > > > > 34 > > > > > > > > > > > > > > > > > > > > > > > > > > ZTE > > > > > > 4 > > > > > > 4 > > > > > > 2 > > > > > > 0 > > > > > > 4 > > > > > > > > > > > > > > > > > > > > > > > > > > Huawei > > > > > > 10 > > > > > > 10 > > > > > > 10 > > > > > > 0 > > > > > > 10 > > > > > > > > > > > > > > > > > > > > > > > > > > Network > > > > > > 46 > > > > > > 18 > > > > > > 12 > > > > > > 0 > > > > > > 48 > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Sites off air by Reason > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Reason > > > > > > Power > > > > > > Fuel > > > > > > Fiber > > > > > > RAN > > > > > > Attached > > > > > > Total > > > > > > > > > > > > > > > > > > > > Total > > > > > > 28 > > > > > > 10 > > > > > > 0 > > > > > > 3 > > > > > > 7 > > > > > > 48 > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Ticket# > > > > > > Site_ID > > > > > > Site_Name > > > > > > Department > > > > > > Vendor > > > > > > Technology > > > > > > Class > > > > > > Assigned Group > > > > > > Date/time down > > > > > > Duration > > > > > > Fault Type > > > > > > Problem Summary > > > > > > Comments > > > > > > > > INC408468 > > > > > > HDC342 > > > > > > TIERA MUSCADY > > > > > > Centre > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Digicel > > > > > > 7/17/2020 21:00 > > > > > > 241:15:11 > > > > > > Power > > > > > > Generator failure (Water Pump Issue) > > > > > > Faulty Water pump was replaced, but the new one is Faulty on site. Follow up is ongoing. > > > > > > > > INC408593 > > > > > > HAIDO538 > > > > > > RUE_MOISE_ROUTE_9 > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > A > > > > > > Talkpool > > > > > > 7/18/2020 9:59 > > > > > > 228:16:11 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Genset stopped by the population. Email already sent. Follow up is ongoing > > > > > > > > INC408945 > > > > > > HDS288 > > > > > > LA SOURCE > > > > > > Sud-Est > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/18/2020 19:22 > > > > > > 218:53:11 > > > > > > Power > > > > > > Generator Failure (Engine Knocking ) > > > > > > Engine knocking, roads are blocked, unable to go to site to perform genset swap > > > > > > > > INC409046 > > > > > > HDS299 > > > > > > PLATON FRANCHIPAGNE > > > > > > Sud > > > > > > Ericsson > > > > > > 2G > > > > > > C > > > > > > Talkpool > > > > > > 7/19/2020 6:54 > > > > > > 207:21:11 > > > > > > Power > > > > > > Generator Failure (Engine broken) > > > > > > Assessment report submitted for genset swapping, no genset approved from Digicel > > > > > > > > INC410422 > > > > > > HDC340 > > > > > > PALOITTE > > > > > > Centre > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/21/2020 17:10 > > > > > > 149:05:11 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Talkpool Break down the genset . ETR to be provide by them > > > > > > > > INC410467 > > > > > > HGA043 > > > > > > PRINCEAU_L 'AZILE > > > > > > Nippes > > > > > > Ericsson > > > > > > 2G+3G > > > > > > D > > > > > > Talkpool > > > > > > 7/21/2020 21:12 > > > > > > 145:03:11 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. > > > > > > > > INC410563 > > > > > > HAIDO197 > > > > > > TABARRE_27(GRISE) > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > Digicel > > > > > > 7/22/2020 8:34 > > > > > > 133:41:11 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Conflict between Owner and Digicel. Follow up is ongoing. > > > > > > > > INC410567 > > > > > > HDO580 > > > > > > SOLEIL _17 > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > O&M_Fuel > > > > > > 7/22/2020 15:08 > > > > > > 127:07:11 > > > > > > Fuel > > > > > > Generator failure (Fuel issue) > > > > > > Fuel team has been informed since 07/24/2020 at 1h10 PM. Feedback expected from them > > > > > > > > INC410791 > > > > > > HDC367 > > > > > > JEAN JACQUES POISSAN > > > > > > Centre > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Digicel > > > > > > 7/22/2020 17:06 > > > > > > 125:09:11 > > > > > > Fuel > > > > > > Generator failure (Fuel issue) > > > > > > Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. > > > > > > > > INC411020 > > > > > > HDS033 > > > > > > VIEUX_BOURG D'AQUIN > > > > > > Sud > > > > > > Ericsson > > > > > > 2G+3G > > > > > > C > > > > > > Talkpool > > > > > > 7/22/2020 18:18 > > > > > > 123:57:11 > > > > > > Power > > > > > > Generator Failure (Engine Knocking ) > > > > > > Assessment submitted, waiting for genset approval. ETR to be provided by TP > > > > > > > > INC410969 > > > > > > HDO536 > > > > > > WHARF_JEREMIE_COW > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > O&M_Fuel > > > > > > 7/22/2020 22:14 > > > > > > 120:01:11 > > > > > > Fuel > > > > > > Generator failure (Fuel issue) > > > > > > Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them > > > > > > > > INC410999 > > > > > > HAIDS249 > > > > > > DORY > > > > > > Sud > > > > > > ZTE > > > > > > 2G+3G > > > > > > C > > > > > > Talkpool > > > > > > 7/23/2020 19:02 > > > > > > 99:13:11 > > > > > > Power > > > > > > Generator Failure (Engine broken) > > > > > > Genset broken reported. ETR to be provided by TP > > > > > > > > INC411627 > > > > > > HDN301 > > > > > > DIGA_BASSIN BLEU > > > > > > Nord-Ouest > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/24/2020 2:34 > > > > > > 91:41:11 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > Six out of seven E-Power rectifiers are faulty. Need to be replaced. Follow up is ongoing by them. > > > > > > > > INC412161 > > > > > > HDS283 > > > > > > BAINET-TROU MAHOT > > > > > > Sud-Est > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/25/2020 13:04 > > > > > > 57:11:11 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Head cylinder and gasket suspected faulty. Spare already collected at WH TP. ETR not provided yet > > > > > > > > INC412197 > > > > > > HAIDN031 > > > > > > RUE CERAMIQUE > > > > > > Nord > > > > > > ZTE > > > > > > 2G+3G+LTE > > > > > > B > > > > > > Talkpool > > > > > > 7/25/2020 16:51 > > > > > > 53:24:11 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > Faulty rectifier must be replaced. Next update to share when available > > > > > > > > INC412232 > > > > > > HDC033 > > > > > > GRESSEAU/CABOBION > > > > > > Artibonite > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/25/2020 22:20 > > > > > > 47:55:11 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > An assessment has been submitted. Next update to share when available > > > > > > > > INC412232 > > > > > > HDO462 > > > > > > FOND-BAPTISTE > > > > > > Ouest > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/25/2020 22:20 > > > > > > 47:55:11 > > > > > > Dependent > > > > > > Affected by the power issue at the main site > > > > > > Affected by HDC033 > > > > > > > > INC412375 > > > > > > HGA016 > > > > > > MORNE_OKO > > > > > > Nippes > > > > > > Ericsson > > > > > > 2G > > > > > > C > > > > > > O&M Fuel > > > > > > 7/26/2020 0:39 > > > > > > 45:36:11 > > > > > > Fuel > > > > > > Generator failure (Fuel issue) > > > > > > Fuel team is informed 7/26/2020 10:39 PM. ETR expired, new ETR not provided yet > > > > > > > > INC412725 > > > > > > HDO616 > > > > > > VILLAGE_LA_PAIX_LASALINE_COW > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > Talkpool > > > > > > 7/26/2020 17:25 > > > > > > 28:50:11 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > Faulty priming pump suspected. TP team is working on site. TX team support requested, waiting for update. > > > > > > > > INC412764 > > > > > > HDO607 > > > > > > MARTISSANT_1 > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > A > > > > > > O&M_Fuel > > > > > > 7/26/2020 22:49 > > > > > > 23:26:11 > > > > > > Fuel > > > > > > Generator failure (Fuel issue) > > > > > > Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. > > > > > > > > INC412861 > > > > > > HDC248 > > > > > > HATTE_GRAMMOND > > > > > > Artibonite > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > O&M Fuel > > > > > > 7/27/2020 0:50 > > > > > > 21:25:11 > > > > > > Fuel > > > > > > Generator failure (Fuel issue) > > > > > > Fuel team has been informed since 7/27/2020 9:38 AM. ETR to be provided > > > > > > > > INC412792 > > > > > > HDS365 > > > > > > DOMAS BODARIS > > > > > > Sud-Est > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/27/2020 3:40 > > > > > > 18:35:11 > > > > > > Power > > > > > > Generator failure (Faulty board) > > > > > > PC board freeze. Spare not yet available. > > > > > > > > INC412882 > > > > > > HDN303 > > > > > > FONTAINE > > > > > > Nord > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/27/2020 4:38 > > > > > > 17:37:11 > > > > > > Power > > > > > > Generator failure (Fuel issue) > > > > > > Portable genset is out of fuel, more update will be share once available. > > > > > > > > INC412850 > > > > > > HAIDO254 > > > > > > MARIN_15 > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > Talkpool > > > > > > 7/27/2020 6:12 > > > > > > 16:03:11 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > Site remains down after refueling, power team cannot reach the site due to heavy rain, new update will be share soo. > > > > > > > > INC412887 > > > > > > HDS325 > > > > > > SAUFI > > > > > > Sud-Est > > > > > > Ericsson > > > > > > 2G > > > > > > C > > > > > > Talkpool > > > > > > 7/27/2020 6:22 > > > > > > 15:53:11 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Team still working on the site. > > > > > > > > INC412914 > > > > > > HDN112 > > > > > > JN-PAUL_SARTRE > > > > > > Nord-Ouest > > > > > > Ericsson > > > > > > 3G > > > > > > B > > > > > > Digicel > > > > > > 7/27/2020 6:25 > > > > > > 15:50:11 > > > > > > RBS > > > > > > RBS Fault (Indeterminate) > > > > > > Talkpool TX team is still working on the site > > > > > > > > INC412911 > > > > > > HDO453 > > > > > > BOUKAN CHAT > > > > > > Ouest > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > O&M Fuel > > > > > > 7/27/2020 8:14 > > > > > > 14:01:11 > > > > > > Fuel > > > > > > Generator failure (Fuel issue) > > > > > > Fuel team is informed 7/27/2020 11:00 AM. ETR to be provided by them > > > > > > > > INC413100 > > > > > > HDN150 > > > > > > JEAN_RABEL > > > > > > Nord-Ouest > > > > > > Ericsson > > > > > > 3G > > > > > > A > > > > > > Talkpool > > > > > > 7/27/2020 12:48 > > > > > > 9:27:11 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Site will be restored with commercial power > > > > > > > > INC412996 > > > > > > HAIGA138 > > > > > > KFOU_DEZOMO_DAME MARIE > > > > > > Grande-Anse > > > > > > ZTE > > > > > > 2G+3G > > > > > > C > > > > > > Talkpool > > > > > > 7/27/2020 14:00 > > > > > > 8:15:11 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > PortaBLE genset is out of fuel > > > > > > > > INC413109 > > > > > > HDC165 > > > > > > PEROU_GROS_MORNE > > > > > > Artibonite > > > > > > Ericsson > > > > > > 2G > > > > > > B > > > > > > Talkpool > > > > > > 7/27/2020 14:44 > > > > > > 7:31:11 > > > > > > RBS > > > > > > RBS Fault (AMM failure) > > > > > > AMM faulty. Spare already in transit from Cap Haitien to Gonaives. ETR to be provided > > > > > > > > INC413109 > > > > > > HDC162 > > > > > > BIVAC > > > > > > Artibonite > > > > > > Ericsson > > > > > > 2G > > > > > > B > > > > > > Talkpool > > > > > > 7/27/2020 14:44 > > > > > > 7:31:11 > > > > > > Dependent > > > > > > Affected by RBS issue on main site > > > > > > Affected by HDC165 > > > > > > > > INC413109 > > > > > > HDC175 > > > > > > DAVI > > > > > > Artibonite > > > > > > Ericsson > > > > > > 2G > > > > > > B > > > > > > Talkpool > > > > > > 7/27/2020 14:44 > > > > > > 7:31:11 > > > > > > Dependent > > > > > > Affected by RBS issue on main site > > > > > > Affected by HDC165 > > > > > > > > INC413109 > > > > > > HDC372 > > > > > > TERRE_NEUVE > > > > > > Artibonite > > > > > > Ericsson > > > > > > 2G > > > > > > B > > > > > > Talkpool > > > > > > 7/27/2020 14:44 > > > > > > 7:31:11 > > > > > > Dependent > > > > > > Affected by RBS issue on main site > > > > > > Affected by HDC165 > > > > > > > > INC413069 > > > > > > HDN153 > > > > > > BOMBARDOPOLIS > > > > > > Nord-Ouest > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/27/2020 15:14 > > > > > > 7:01:11 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Site will be restored with commercial power > > > > > > > > INC412826 > > > > > > HDN135 > > > > > > LA _VALLEE > > > > > > Nord-Ouest > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/27/2020 16:02 > > > > > > 6:13:11 > > > > > > Power > > > > > > Generator Failure (Engine broken) > > > > > > Engine broken. Awaiting for pictures to confirm > > > > > > > > INC413141 > > > > > > HDO411 > > > > > > CHABANNE > > > > > > Ouest > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/27/2020 16:10 > > > > > > 6:05:11 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Power team already performed on the site, Tx team is requested, Tx team will reach the site after fixing the issue at HGA018, new update is expected. > > > > > > > > INC413260 > > > > > > HDO336 > > > > > > NAN_CAFE > > > > > > Ouest > > > > > > Ericsson > > > > > > 2G > > > > > > A > > > > > > Talkpool > > > > > > 7/27/2020 17:30 > > > > > > 4:45:11 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Team cannot reach the site due to heavy rain and very bad condition of road, New update is expected > > > > > > > > INC413260 > > > > > > HDO421 > > > > > > GROS MAPOU > > > > > > Ouest > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/27/2020 17:30 > > > > > > 4:45:11 > > > > > > Dependent > > > > > > Affected by the power issue at the main site > > > > > > Affected by HDO336 > > > > > > > > INC413161 > > > > > > HDO648 > > > > > > THOMASSIN_32_III > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > A > > > > > > Talkpool > > > > > > 7/27/2020 18:12 > > > > > > 4:03:11 > > > > > > RBS > > > > > > RBS Fault (Indeterminate) > > > > > > after power team intervention, all the radio remains down, TX team requested, ETA 10:30PM > > > > > > > > INC413173 > > > > > > HAIDO673 > > > > > > ARCACHON 32_COW > > > > > > Port-au-Prince > > > > > > ZTE > > > > > > 2G+3G+LTE > > > > > > A > > > > > > O&M_Fuel > > > > > > 7/27/2020 18:32 > > > > > > 3:43:11 > > > > > > Fuel > > > > > > Generator failure (Fuel issue) > > > > > > Fuel team has been informed since 07/27/2020 at 9h55 PM. ETR to be provided. > > > > > > > > INC413174 > > > > > > HAIDO043 > > > > > > VILLAGE CHAMBRUN > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > C > > > > > > O&M_Fuel > > > > > > 7/27/2020 18:32 > > > > > > 3:43:11 > > > > > > Fuel > > > > > > Generator failure (Fuel issue) > > > > > > Fuel team has been informed since 07/27/2020 at 8h00 PM. ETR to be provided. > > > > > > > > INC413181 > > > > > > HDO651 > > > > > > VIVYMITCHEL > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > D > > > > > > Talkpool > > > > > > 7/27/2020 19:33 > > > > > > 2:42:11 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > power team is on site, TX team support is requested, ETA 10:45PM > > > > > > > > INC413184 > > > > > > HDC318 > > > > > > ROY_CANNOT > > > > > > Centre > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/27/2020 19:38 > > > > > > 2:37:11 > > > > > > Power > > > > > > Power Failure (Solar System failure) > > > > > > The site will be restored once the batteries have enough charge with the sun's energy > > > > > > > > INC413184 > > > > > > HDC346 > > > > > > LOBELVY > > > > > > Centre > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/27/2020 19:38 > > > > > > 2:37:11 > > > > > > Dependent > > > > > > Affected by the power issue at the main site > > > > > > The site will be back in service once the issue solved at HDC318 > > > > > > > > INC412911 > > > > > > HDO453 > > > > > > BOUKAN CHAT > > > > > > Ouest > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > O&M Fuel > > > > > > 7/27/2020 19:40 > > > > > > 2:35:11 > > > > > > Fuel > > > > > > Generator failure (Fuel issue) > > > > > > Fuel team has been informed since 7/27/2020 4:59 PM. ETR to be provided > > > > > > > > INC413190 > > > > > > HDS292 > > > > > > BAIE DU MESLE > > > > > > Sud > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/27/2020 20:22 > > > > > > 1:53:11 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Team has been informed. ETA: 11:30PM > > > > > > > > INC413190 > > > > > > HDS142 > > > > > > FLAMANDS > > > > > > Sud > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/27/2020 20:22 > > > > > > 1:53:11 > > > > > > Dependent > > > > > > Affected by the power issue at the main site > > > > > > Affected by HDO292 > > > > > > > > INC413319 > > > > > > HDC332 > > > > > > TI FOND > > > > > > Centre > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/27/2020 21:33 > > > > > > 0:42:11 > > > > > > Power > > > > > > Power Failure (Solar System failure) > > > > > > The site will be restored once the batteries have enough charge with the sun's energy > > > > > > > > > > ? Sites Temporary Halted site due to not able to resolve issue > > > > > > > > > Sites-out of service > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Ticket# > > > > > > Site_ID > > > > > > Site_Name > > > > > > Department > > > > > > Vendor > > > > > > Technology > > > > > > Class > > > > > > Date/time down > > > > > > Assigned Group > > > > > > Problem Summary > > > > > > Assigned Group > > > > > > Expected Resolution Time > > > > > > > > INC263407 > > > > > > HDO503 > > > > > > RUE_TIREMAS > > > > > > Port-au-Prince > > > > > > Ericsson > > > > > > 2G+3G > > > > > > B > > > > > > 16-Sep-19 > > > > > > Security_Access > > > > > > Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC336469 > > > > > > HDO106 > > > > > > MAGASIN_LAKAY > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > 15-Feb-20 > > > > > > Security_Access > > > > > > Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC369781 > > > > > > HGA146 > > > > > > JEREMIE > > > > > > Grande-Anse > > > > > > ZTE > > > > > > 2G+3G > > > > > > C > > > > > > 30-Apr-20 > > > > > > Security_Access > > > > > > To be included with Fuel department for Special Operation > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC373673 > > > > > > HDS199 > > > > > > CHERETTE > > > > > > Sud > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > 9-May-20 > > > > > > Security_Access > > > > > > To be included with Fuel department for Special Operation > > > > > > Talkpool > > > > > > No ETR yet > > > > > > > > INC386662 > > > > > > HDO617 > > > > > > HASCO > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > 5-Jun-20 > > > > > > Security_Access > > > > > > Investigation is ongoing, need to reassess the fuel sensor. > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC387502 > > > > > > HDO211 > > > > > > RUE_DES_FRONTS_FORTS > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > 6-Jun-20 > > > > > > Security_Access > > > > > > Negotiations still ongoing with security team. > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC387502 > > > > > > HDO683 > > > > > > BEL AIR > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > 6-Jun-20 > > > > > > Security_Access > > > > > > Affected due to Access blocked at HDO211, which investigations are ongoing. > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC390300 > > > > > > HDO546 > > > > > > CHARLES_BELAIR_DELMAS33 > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > A > > > > > > 12-Jun-20 > > > > > > Acquisition > > > > > > Access is blocked by owner due to payment issue > > > > > > Acquisition > > > > > > No ETR yet > > > > > > > > INC401228 > > > > > > HDN325 > > > > > > CHANSOLME > > > > > > Nord-Ouest > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > 4-Jul-20 > > > > > > Security_Access > > > > > > More theft after security locks were fabricated for the Epower. Halted again for a more detailed review > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC390129 > > > > > > HGA064 > > > > > > LATOBOLIER > > > > > > Grande-Anse > > > > > > ZTE > > > > > > 2G+3G > > > > > > C > > > > > > 7-Jul-20 > > > > > > Security_Access > > > > > > Site is halted due constant fuel theft. Security to investigate > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC405127 > > > > > > HGA120 > > > > > > TIMARE > > > > > > Grande-Anse > > > > > > ZTE > > > > > > 2G+3G > > > > > > C > > > > > > 11-Jul-20 > > > > > > Security_Access > > > > > > Site is halted due constant fuel theft. Security to investigate > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC405942 > > > > > > HDO251 > > > > > > FONTAMARA_ 35 > > > > > > Port-au-Prince > > > > > > ZTE > > > > > > 2G+3G+LTE > > > > > > A > > > > > > 13-Jul-20 > > > > > > Security_Access > > > > > > Team can't reach the site. Access is blocked by bandits. > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC410538 > > > > > > HAIGA134 > > > > > > SHADA_ANSE D'AINAULT > > > > > > Grande-Anse > > > > > > ZTE > > > > > > 2G+3G > > > > > > C > > > > > > 22-Jul-20 > > > > > > Security > > > > > > Site halted for investigation > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC410538 > > > > > > HAIGA156 > > > > > > GABRIEL > > > > > > Grande-Anse > > > > > > ZTE > > > > > > 2G+3G > > > > > > D > > > > > > 22-Jul-20 > > > > > > Dependent > > > > > > Affected by HGA134 > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC412734 > > > > > > HDO535 > > > > > > RUE_ST_MARTIN_COW > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > A > > > > > > 26-Jul-20 > > > > > > Digicel > > > > > > The antenna broke due to the strong wind, follow up is ongoing. > > > > > > Digicel > > > > > > No ETR yet > > > > > > > > > > Yours faithfully, > > > > > > Noc Team > > NETWORK OPERATION CENTER > > Unigestion Holding S.A, Digicel? Haiti > > +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com (mailto:haiti.noc at digicelgroup.com) > > # 151, Angle Ave. Jean Paul II & Imp. Duverger > > Port-au-Prince, HAITI | P.O Box. 15516 > > > > > > > > > > > Notice of Confidentiality: > > > The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. > > -- > Powertt mailing list > Powertt at tpmanagementsa.com > http://tpmanagementsa.com/mailman/listinfo/powertt_tpmanagementsa.com > -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: not available URL: From Haiti.Noc at digicelgroup.com Mon Jul 27 22:26:34 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 28 Jul 2020 04:26:34 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 7 17 9 23 56 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 34 8 0 0 38 ZTE 4 4 2 0 4 Huawei 14 13 11 0 14 Network 52 25 13 0 56 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 32 10 0 3 11 56 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 243:24:01 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site. Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 230:25:01 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 221:02:01 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 209:30:01 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 151:14:01 Power Generator failure (Indeterminate) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 147:12:01 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 135:50:01 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 15:08 129:16:01 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h10 PM. Feedback expected from them INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 127:18:01 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 126:06:01 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 122:10:01 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 106:34:01 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 101:22:01 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 93:50:01 Power Power Failure (Indeterminate) Six out of seven E-Power rectifiers are faulty. Need to be replaced. Follow up is ongoing by them. INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 59:20:01 Power Generator failure (Indeterminate) Head cylinder and gasket suspected faulty. Spare already collected at WH TP. ETR not provided yet INC412197 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 16:51 55:33:01 Power Power Failure (Indeterminate) Faulty rectifier must be replaced. Next update to share when available INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 50:04:01 Power Power Failure (Indeterminate) An assessment has been submitted. Next update to share when available INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 50:04:01 Dependent Affected by the power issue at the main site Affected by HDC033 INC412375 HGA016 MORNE_OKO Nippes Ericsson 2G C O&M Fuel 7/26/2020 0:39 47:45:01 Fuel Generator failure (Fuel issue) Fuel team is informed 7/26/2020 10:39 PM. ETR expired, new ETR not provided yet INC412725 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/26/2020 17:25 30:59:01 Power Power Failure (Indeterminate) Faulty priming pump suspected. TP team is working on site. TX team support requested, ETA 07:00AM INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 25:35:01 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412861 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D O&M Fuel 7/27/2020 0:50 23:34:01 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/27/2020 9:38 AM. ETR to be provided INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 20:44:01 Power Generator failure (Faulty board) PC board freeze. Spare not yet available. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 19:46:01 Power Generator failure (Fuel issue) Portable genset is out of fuel, more update will be share once available. INC412850 HAIDO254 MARIN_15 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/27/2020 6:12 18:12:01 Power Power Failure (Indeterminate) Site remains down after refueling, power team cannot reach the site due to heavy rain, new update will be share soon. INC412887 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/27/2020 6:22 18:02:01 Power Generator failure (Indeterminate) Portatiff genset is out of fuel, Follow up is ongoing by TP team INC412914 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 3G B Digicel 7/27/2020 6:25 17:59:01 RBS RBS Fault (Indeterminate) Talkpool TX team is still troubleshooting. More feedback expected from them INC412911 HDO453 BOUKAN CHAT Ouest Ericsson 2G D O&M Fuel 7/27/2020 8:14 16:10:01 Fuel Generator failure (Fuel issue) Fuel team is informed 7/27/2020 11:00 AM. ETR to be provided by them INC413100 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/27/2020 12:48 11:36:01 Power Generator failure (Indeterminate) Site will be restored with commercial power INC412996 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/27/2020 14:00 10:24:01 Power Generator failure (Indeterminate) Portable genset is out of fuel, Follow up is ongoing by TP team INC413109 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G B Talkpool 7/27/2020 14:44 9:40:01 RBS RBS Fault (AMM failure) AMM faulty. Spare already in transit from Cap Haitien to Gonaives. ETR to be provided INC413109 HDC162 BIVAC Artibonite Ericsson 2G B Talkpool 7/27/2020 14:44 9:40:01 Dependent Affected by RBS issue on main site Affected by HDC165 INC413109 HDC175 DAVI Artibonite Ericsson 2G B Talkpool 7/27/2020 14:44 9:40:01 Dependent Affected by RBS issue on main site Affected by HDC165 INC413109 HDC372 TERRE_NEUVE Artibonite Ericsson 2G B Talkpool 7/27/2020 14:44 9:40:01 Dependent Affected by RBS issue on main site Affected by HDC165 INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/27/2020 14:58 9:26:01 Power Generator failure (Indeterminate) Rectifier faulty suspected faulty, waiting for photos INC413069 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 15:14 9:10:01 Power Generator failure (Indeterminate) Site will be restored with commercial power INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 8:22:01 Power Generator Failure (Engine broken) Engine broken. Awaiting for pictures to confirm INC413141 HDO411 CHABANNE Ouest Ericsson 2G D Talkpool 7/27/2020 16:10 8:14:01 Power Generator failure (Indeterminate) RAU2X13/115HP faulty, spare needed. New update will be shared once available. INC413260 HDO336 NAN_CAFE Ouest Ericsson 2G+3G A Talkpool 7/27/2020 17:30 6:54:01 Power Generator failure (Indeterminate) Team cannot reach the site due to heavy rain and very bad condition of road, ETA: 6:00AM, INC413260 HDO421 GROS MAPOU Ouest Ericsson 2G D Talkpool 7/27/2020 17:30 6:54:01 Dependent Affected by the power issue at the main site Affected by HDO336 INC413161 HDO648 THOMASSIN_32_III Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/27/2020 18:12 6:12:01 Power Power Failure (Indeterminate) Team is working on site. INC413173 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 7/27/2020 18:32 5:52:01 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 9h55 PM. ETR to be provided. INC413174 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C O&M_Fuel 7/27/2020 18:32 5:52:01 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h00 PM. ETR to be provided. INC413318 HDO539 ROUTE NATIONALE#1 DAMIEN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/27/2020 21:06 3:18:01 Power Power Failure (Indeterminate) Team cannot reach the site due to unsafe area, they will go to the site in the morning, ETA 07:00AM INC413416 HAIDO660 DELMAS 41 Nord Huawei 2G+3G+LTE A Talkpool 7/27/2020 22:37 1:47:01 Power Power Failure (Indeterminate) Team is informed, ETA to be provided. INC413415 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 7/27/2020 22:38 1:46:01 Power Generator failure (Indeterminate) Team has been dispatched. ETA to be provided INC413333 HDN211 MILOT Nord Ericsson 2G B Talkpool 7/27/2020 23:05 1:19:01 Dependent Affected by the Transmission issue at the main site Affected by HDN200. Link issue suspected. TX team informed. ETA: Not yet available INC413333 HDN212 LA_TANNERIE Nord Ericsson 2G D Talkpool 7/27/2020 23:05 1:19:01 Dependent Affected by the Transmission issue at the main site Affected by HDN200. Link issue suspected. TX team informed. ETA: Not yet available INC413333 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G B Talkpool 7/27/2020 23:05 1:19:01 Dependent Affected by the Transmission issue at the main site Affected by HDN200. Link issue suspected. TX team informed. ETA: Not yet available INC413333 HDN317 LAMNY Nord Ericsson 2G D Talkpool 7/27/2020 23:05 1:19:01 Dependent Affected by the Transmission issue at the main site Affected by HDN200. Link issue suspected. TX team informed. ETA: Not yet available INC413321 HAIDC008 CAMP_MARY Artibonite Huawei 2G+3G B O&M Fuel 7/27/2020 23:15 1:09:01 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 11:33 PM. Feedback expected from them INC413321 HAIDC027 TROIS POINTS Artibonite Huawei 2G D O&M Fuel 7/27/2020 23:15 1:09:01 Dependent Affected by the fuel issue at the main site Affected by HDC008 INC413321 HAIDC019 BOIS NEUF_ST MARC Artibonite Huawei 2G+3G C O&M Fuel 7/27/2020 23:15 1:09:01 Dependent Affected by the fuel issue at the main site Affected by HDC008 INC413421 HDC206 THOMONDE Centre Ericsson 2G+3G B Talkpool 7/27/2020 23:38 0:46:01 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC413421 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 7/27/2020 23:38 0:46:01 Power Affected by the power issue at the main site The site will be back in service once the issue solved at HDC206 INC413421 HDC341 MORNE THOMONDE Centre Ericsson 2G D Talkpool 7/27/2020 23:38 0:46:01 Power Affected by the power issue at the main site The site will be back in service once the issue solved at HDC206 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jul 27 22:33:34 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 28 Jul 2020 04:33:34 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1079:06:14 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 953:09:14 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 183:05:14 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 174:12:14 RBS RBS Fault (RUS failure) Faulty RUS01B3.spare need to be replaced. ETR to be provided. INC411060 HDS020 MONCHILE_2 Sud-Est Ericsson 2G A Talkpool 7/23/2020 0:37 119:55:14 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411835 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 83:12:14 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411837 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 83:09:14 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412215 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/26/2020 6:02 42:30:14 Power Power Failure (Indeterminate) Faulty freeze plug and water pump must be replaced. ETR to be provided INC412616 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/26/2020 9:40 38:52:14 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412619 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 38:47:14 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412517 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/26/2020 9:55 38:37:14 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412667 HDS300 VALLEE_DE_JACMEL Sud-Est Ericsson 2G A Talkpool 7/26/2020 14:06 34:26:14 RBS RBS Fault (DUG Failure) Faulty DUG. Spare part requested and not yet available INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 32:54:14 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC412777 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 0:46 23:46:14 RBS RBS Fault (Indeterminate) Sector B down, Talkpool does not manage team to reach the site. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 9:34:14 Power Generator failure (Indeterminate) Rectifier faulty suspected faulty, waiting for photos INC413424 HDN241 BAHON Nord Ericsson 2G D Talkpool 7/28/2020 0:16 0:16:14 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETA : Not yet available Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jul 27 23:12:54 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 28 Jul 2020 05:12:54 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM In-Reply-To: References: Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 8 18 9 24 59 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 35 8 0 0 39 ZTE 5 5 3 0 5 Huawei 15 14 12 0 15 Network 55 27 15 0 59 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 35 10 0 3 11 59 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 244:10:45 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site. Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 231:11:45 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 221:48:45 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 210:16:45 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 152:00:45 Power Generator failure (Indeterminate) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 147:58:45 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 136:36:45 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 15:08 130:02:45 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h10 PM. Feedback expected from them INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 128:04:45 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 126:52:45 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 122:56:45 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 107:20:45 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 102:08:45 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 94:36:45 Power Power Failure (Indeterminate) Six out of seven E-Power rectifiers are faulty. Need to be replaced. Follow up is ongoing by them. INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 60:06:45 Power Generator failure (Indeterminate) Head cylinder and gasket suspected faulty. Spare already collected at WH TP. ETR not provided yet INC412197 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 16:51 56:19:45 Power Power Failure (Indeterminate) Faulty rectifier must be replaced. Next update to share when available INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 50:50:45 Power Power Failure (Indeterminate) An assessment has been submitted. Next update to share when available INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 50:50:45 Dependent Affected by the power issue at the main site Affected by HDC033 INC412375 HGA016 MORNE_OKO Nippes Ericsson 2G C O&M Fuel 7/26/2020 0:39 48:31:45 Fuel Generator failure (Fuel issue) Fuel team is informed 7/26/2020 10:39 PM. ETR expired, new ETR not provided yet INC412725 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/26/2020 17:25 31:45:45 Power Power Failure (Indeterminate) Faulty priming pump suspected. TP team is working on site. TX team support requested, ETA 07:00AM INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 26:21:45 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412861 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D O&M Fuel 7/27/2020 0:50 24:20:45 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/27/2020 9:38 AM. ETR to be provided INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 21:30:45 Power Generator failure (Faulty board) PC board freeze. Spare not yet available. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 20:32:45 Power Generator failure (Fuel issue) Portable genset is out of fuel, more update will be share once available. INC412850 HAIDO254 MARIN_15 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/27/2020 6:12 18:58:45 Power Power Failure (Indeterminate) Site remains down after refueling, power team cannot reach the site due to heavy rain, new update will be share soon. INC412887 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/27/2020 6:22 18:48:45 Power Generator failure (Indeterminate) Portable genset is out of fuel, Follow up is ongoing with TP team INC412914 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 3G B Digicel 7/27/2020 6:25 18:45:45 RBS RBS Fault (Indeterminate) Talkpool TX team is still troubleshooting. More feedback expected from them INC413100 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/27/2020 12:48 12:22:45 Power Generator failure (Indeterminate) Site will be restored with commercial power INC412996 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/27/2020 14:00 11:10:45 Power Generator failure (Indeterminate) Portable genset is out of fuel, Follow up is ongoing with TP team INC413109 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G B Talkpool 7/27/2020 14:44 10:26:45 RBS RBS Fault (AMM failure) AMM faulty. Spare already in transit from Cap Haitien to Gonaives. ETR to be provided INC413109 HDC162 BIVAC Artibonite Ericsson 2G B Talkpool 7/27/2020 14:44 10:26:45 Dependent Affected by RBS issue on main site Affected by HDC165 INC413109 HDC175 DAVI Artibonite Ericsson 2G B Talkpool 7/27/2020 14:44 10:26:45 Dependent Affected by RBS issue on main site Affected by HDC165 INC413109 HDC372 TERRE_NEUVE Artibonite Ericsson 2G B Talkpool 7/27/2020 14:44 10:26:45 Dependent Affected by RBS issue on main site Affected by HDC165 INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/27/2020 14:58 10:12:45 Power Generator failure (Indeterminate) Rectifier faulty suspected faulty, waiting for photos INC413069 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 15:14 9:56:45 Power Generator failure (Indeterminate) Site will be restored with commercial power INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 9:08:45 Power Generator Failure (Engine broken) Engine broken. Awaiting for pictures to confirm INC413141 HDO411 CHABANNE Ouest Ericsson 2G D Talkpool 7/27/2020 16:10 9:00:45 Power Generator failure (Indeterminate) RAU2X13/115HP faulty, spare needed. New update will be shared once available. INC413260 HDO336 NAN_CAFE Ouest Ericsson 2G+3G A Talkpool 7/27/2020 17:30 7:40:45 Power Generator failure (Indeterminate) Team cannot reach the site due to heavy rain and very bad condition of road, ETA: 6:00AM, INC413260 HDO421 GROS MAPOU Ouest Ericsson 2G D Talkpool 7/27/2020 17:30 7:40:45 Dependent Affected by the power issue at the main site Affected by HDO336 INC413161 HDO648 THOMASSIN_32_III Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/27/2020 18:12 6:58:45 Power Power Failure (Indeterminate) Team is working on site. INC413173 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 7/27/2020 18:32 6:38:45 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 9h55 PM. ETR to be provided. INC413174 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C O&M_Fuel 7/27/2020 18:32 6:38:45 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h00 PM. ETR to be provided. INC412911 HDO453 BOUKAN CHAT Ouest Ericsson 2G D O&M Fuel 7/27/2020 19:40 5:30:45 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/27/2020 4:59 PM. ETR to be provided INC413318 HDO539 ROUTE NATIONALE#1 DAMIEN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/27/2020 21:06 4:04:45 Power Power Failure (Indeterminate) Team cannot reach the site due to unsafe area, they will go to the site in the morning, ETA 07:00AM INC413416 HAIDO660 DELMAS 41 Nord Huawei 2G+3G+LTE A Talkpool 7/27/2020 22:37 2:33:45 Power Power Failure (Indeterminate) Site is located in a private house, no access at night, team will go in the morning, ETA 07:00AM INC413415 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 7/27/2020 22:38 2:32:45 Power Generator failure (Indeterminate) Access issue, Access blocked by the population claiming for 4G installation. New update will shared as soon as possible. INC413333 HDN211 MILOT Nord Ericsson 2G B Talkpool 7/27/2020 23:05 2:05:45 Dependent Affected by the Transmission issue at the main site Affected by HDN200. Link issue suspected. TX team informed. ETA: Not yet available INC413333 HDN212 LA_TANNERIE Nord Ericsson 2G D Talkpool 7/27/2020 23:05 2:05:45 Dependent Affected by the Transmission issue at the main site Affected by HDN200. Link issue suspected. TX team informed. ETA: Not yet available INC413333 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G B Talkpool 7/27/2020 23:05 2:05:45 Dependent Affected by the Transmission issue at the main site Affected by HDN200. Link issue suspected. TX team informed. ETA: Not yet available INC413333 HDN317 LAMNY Nord Ericsson 2G D Talkpool 7/27/2020 23:05 2:05:45 Dependent Affected by the Transmission issue at the main site Affected by HDN200. Link issue suspected. TX team informed. ETA: Not yet available INC413321 HAIDC008 CAMP_MARY Artibonite Huawei 2G+3G B O&M Fuel 7/27/2020 23:15 1:55:45 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 11:33 PM. Feedback expected from them INC413321 HAIDC027 TROIS POINTS Artibonite Huawei 2G D O&M Fuel 7/27/2020 23:15 1:55:45 Dependent Affected by the fuel issue at the main site Affected by HDC008 INC413321 HAIDC019 BOIS NEUF_ST MARC Artibonite Huawei 2G+3G C O&M Fuel 7/27/2020 23:15 1:55:45 Dependent Affected by the fuel issue at the main site Affected by HDC008 INC413421 HDC206 THOMONDE Centre Ericsson 2G+3G B Talkpool 7/27/2020 23:38 1:32:45 Power Power Failure (Indeterminate) Team doesn't have the HPU's key. Follow up is ongoing. ETA: Not yet available INC413421 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 7/27/2020 23:38 1:32:45 Power Affected by the power issue at the main site The site will be back in service once the issue solved at HDC206 INC413421 HDC341 MORNE THOMONDE Centre Ericsson 2G D Talkpool 7/27/2020 23:38 1:32:45 Power Affected by the power issue at the main site The site will be back in service once the issue solved at HDC206 INC413339 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/28/2020 0:00 1:10:45 Power Power Failure (Indeterminate) Team cannot reach the site due to unsafe area, they will go to the site in the morning, ETA 07:00AM INC413426 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 7/28/2020 0:18 0:52:45 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC413428 HAIDO282 RUE_ELIE_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/28/2020 0:46 0:24:45 Power Power Failure (Indeterminate) Team is informed, ETA to be provided. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jul 27 23:13:14 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 28 Jul 2020 05:13:14 +0000 Subject: [Rantt] Recall: NOC hourly report at 12:00 AM Message-ID: Haiti Noc would like to recall the message, "NOC hourly report at 12:00 AM". ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Haiti.Noc at digicelgroup.com Mon Jul 27 23:13:30 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 28 Jul 2020 05:13:30 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM Sites off air by Class Class A B C D Total Total 8 18 9 24 59 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 35 8 0 0 39 ZTE 5 5 3 0 5 Huawei 15 14 12 0 15 Network 55 27 15 0 59 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 35 10 0 3 11 59 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 244:10:45 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site. Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 231:11:45 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 221:48:45 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 210:16:45 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 152:00:45 Power Generator failure (Indeterminate) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 147:58:45 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 136:36:45 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 15:08 130:02:45 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h10 PM. Feedback expected from them INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 128:04:45 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 126:52:45 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 122:56:45 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 107:20:45 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 102:08:45 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 94:36:45 Power Power Failure (Indeterminate) Six out of seven E-Power rectifiers are faulty. Need to be replaced. Follow up is ongoing by them. INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 60:06:45 Power Generator failure (Indeterminate) Head cylinder and gasket suspected faulty. Spare already collected at WH TP. ETR not provided yet INC412197 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 16:51 56:19:45 Power Power Failure (Indeterminate) Faulty rectifier must be replaced. Next update to share when available INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 50:50:45 Power Power Failure (Indeterminate) An assessment has been submitted. Next update to share when available INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 50:50:45 Dependent Affected by the power issue at the main site Affected by HDC033 INC412375 HGA016 MORNE_OKO Nippes Ericsson 2G C O&M Fuel 7/26/2020 0:39 48:31:45 Fuel Generator failure (Fuel issue) Fuel team is informed 7/26/2020 10:39 PM. ETR expired, new ETR not provided yet INC412725 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/26/2020 17:25 31:45:45 Power Power Failure (Indeterminate) Faulty priming pump suspected. TP team is working on site. TX team support requested, ETA 07:00AM INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 26:21:45 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412861 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D O&M Fuel 7/27/2020 0:50 24:20:45 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/27/2020 9:38 AM. ETR to be provided INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 21:30:45 Power Generator failure (Faulty board) PC board freeze. Spare not yet available. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 20:32:45 Power Generator failure (Fuel issue) Portable genset is out of fuel, more update will be share once available. INC412850 HAIDO254 MARIN_15 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/27/2020 6:12 18:58:45 Power Power Failure (Indeterminate) Site remains down after refueling, power team cannot reach the site due to heavy rain, new update will be share soon. INC412887 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/27/2020 6:22 18:48:45 Power Generator failure (Indeterminate) Portable genset is out of fuel, Follow up is ongoing with TP team INC412914 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 3G B Digicel 7/27/2020 6:25 18:45:45 RBS RBS Fault (Indeterminate) Talkpool TX team is still troubleshooting. More feedback expected from them INC413100 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/27/2020 12:48 12:22:45 Power Generator failure (Indeterminate) Site will be restored with commercial power INC412996 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/27/2020 14:00 11:10:45 Power Generator failure (Indeterminate) Portable genset is out of fuel, Follow up is ongoing with TP team INC413109 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G B Talkpool 7/27/2020 14:44 10:26:45 RBS RBS Fault (AMM failure) AMM faulty. Spare already in transit from Cap Haitien to Gonaives. ETR to be provided INC413109 HDC162 BIVAC Artibonite Ericsson 2G B Talkpool 7/27/2020 14:44 10:26:45 Dependent Affected by RBS issue on main site Affected by HDC165 INC413109 HDC175 DAVI Artibonite Ericsson 2G B Talkpool 7/27/2020 14:44 10:26:45 Dependent Affected by RBS issue on main site Affected by HDC165 INC413109 HDC372 TERRE_NEUVE Artibonite Ericsson 2G B Talkpool 7/27/2020 14:44 10:26:45 Dependent Affected by RBS issue on main site Affected by HDC165 INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/27/2020 14:58 10:12:45 Power Generator failure (Indeterminate) Rectifier faulty suspected faulty, waiting for photos INC413069 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 15:14 9:56:45 Power Generator failure (Indeterminate) Site will be restored with commercial power INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 9:08:45 Power Generator Failure (Engine broken) Engine broken. Awaiting for pictures to confirm INC413141 HDO411 CHABANNE Ouest Ericsson 2G D Talkpool 7/27/2020 16:10 9:00:45 Power Generator failure (Indeterminate) RAU2X13/115HP faulty, spare needed. New update will be shared once available. INC413260 HDO336 NAN_CAFE Ouest Ericsson 2G+3G A Talkpool 7/27/2020 17:30 7:40:45 Power Generator failure (Indeterminate) Team cannot reach the site due to heavy rain and very bad condition of road, ETA: 6:00AM, INC413260 HDO421 GROS MAPOU Ouest Ericsson 2G D Talkpool 7/27/2020 17:30 7:40:45 Dependent Affected by the power issue at the main site Affected by HDO336 INC413161 HDO648 THOMASSIN_32_III Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/27/2020 18:12 6:58:45 Power Power Failure (Indeterminate) Team is working on site. INC413173 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 7/27/2020 18:32 6:38:45 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 9h55 PM. ETR to be provided. INC413174 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C O&M_Fuel 7/27/2020 18:32 6:38:45 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h00 PM. ETR to be provided. INC412911 HDO453 BOUKAN CHAT Ouest Ericsson 2G D O&M Fuel 7/27/2020 19:40 5:30:45 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/27/2020 4:59 PM. ETR to be provided INC413318 HDO539 ROUTE NATIONALE#1 DAMIEN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/27/2020 21:06 4:04:45 Power Power Failure (Indeterminate) Team cannot reach the site due to unsafe area, they will go to the site in the morning, ETA 07:00AM INC413416 HAIDO660 DELMAS 41 Nord Huawei 2G+3G+LTE A Talkpool 7/27/2020 22:37 2:33:45 Power Power Failure (Indeterminate) Site is located in a private house, no access at night, team will go in the morning, ETA 07:00AM INC413415 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 7/27/2020 22:38 2:32:45 Power Generator failure (Indeterminate) Access issue, Access blocked by the population claiming for 4G installation. New update will shared as soon as possible. INC413333 HDN211 MILOT Nord Ericsson 2G B Talkpool 7/27/2020 23:05 2:05:45 Dependent Affected by the Transmission issue at the main site Affected by HDN200. Link issue suspected. TX team informed. ETA: Not yet available INC413333 HDN212 LA_TANNERIE Nord Ericsson 2G D Talkpool 7/27/2020 23:05 2:05:45 Dependent Affected by the Transmission issue at the main site Affected by HDN200. Link issue suspected. TX team informed. ETA: Not yet available INC413333 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G B Talkpool 7/27/2020 23:05 2:05:45 Dependent Affected by the Transmission issue at the main site Affected by HDN200. Link issue suspected. TX team informed. ETA: Not yet available INC413333 HDN317 LAMNY Nord Ericsson 2G D Talkpool 7/27/2020 23:05 2:05:45 Dependent Affected by the Transmission issue at the main site Affected by HDN200. Link issue suspected. TX team informed. ETA: Not yet available INC413321 HAIDC008 CAMP_MARY Artibonite Huawei 2G+3G B O&M Fuel 7/27/2020 23:15 1:55:45 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 11:33 PM. Feedback expected from them INC413321 HAIDC027 TROIS POINTS Artibonite Huawei 2G D O&M Fuel 7/27/2020 23:15 1:55:45 Dependent Affected by the fuel issue at the main site Affected by HDC008 INC413321 HAIDC019 BOIS NEUF_ST MARC Artibonite Huawei 2G+3G C O&M Fuel 7/27/2020 23:15 1:55:45 Dependent Affected by the fuel issue at the main site Affected by HDC008 INC413421 HDC206 THOMONDE Centre Ericsson 2G+3G B Talkpool 7/27/2020 23:38 1:32:45 Power Power Failure (Indeterminate) Team doesn't have the HPU's key. Follow up is ongoing. ETA: Not yet available INC413421 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 7/27/2020 23:38 1:32:45 Power Affected by the power issue at the main site The site will be back in service once the issue solved at HDC206 INC413421 HDC341 MORNE THOMONDE Centre Ericsson 2G D Talkpool 7/27/2020 23:38 1:32:45 Power Affected by the power issue at the main site The site will be back in service once the issue solved at HDC206 INC413339 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/28/2020 0:00 1:10:45 Power Power Failure (Indeterminate) Team cannot reach the site due to unsafe area, they will go to the site in the morning, ETA 07:00AM INC413426 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 7/28/2020 0:18 0:52:45 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC413428 HAIDO282 RUE_ELIE_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/28/2020 0:46 0:24:45 Power Power Failure (Indeterminate) Team is informed, ETA to be provided. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jul 28 01:36:43 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 28 Jul 2020 07:36:43 +0000 Subject: [Rantt] NOC hourly report at 3:00 AM Message-ID: Hello All, Received the NOC hourly report done at 3:00 AM Sites off air by Class Class A B C D Total Total 8 20 10 30 68 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 42 9 0 0 45 ZTE 8 7 3 0 8 Huawei 15 14 12 0 15 Network 65 30 15 0 68 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 40 10 0 3 15 68 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 246:33:53 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site. Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 233:34:53 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 224:11:53 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 212:39:53 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 154:23:53 Power Generator failure (Indeterminate) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 150:21:53 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 138:59:53 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 15:08 132:25:53 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h10 PM. Feedback expected from them INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 130:27:53 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 129:15:53 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 125:19:53 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 109:43:53 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 104:31:53 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 96:59:53 Power Power Failure (Indeterminate) Six out of seven E-Power rectifiers are faulty. Need to be replaced. Follow up is ongoing by them. INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 62:29:53 Power Generator failure (Indeterminate) Head cylinder and gasket suspected faulty. Spare already collected at WH TP. ETR not provided yet INC412197 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 16:51 58:42:53 Power Power Failure (Indeterminate) Faulty rectifier must be replaced. Next update to share when available INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 53:13:53 Power Power Failure (Indeterminate) An assessment has been submitted. Next update to share when available INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 53:13:53 Dependent Affected by the power issue at the main site Affected by HDC033 INC412375 HGA016 MORNE_OKO Nippes Ericsson 2G C O&M Fuel 7/26/2020 0:39 50:54:53 Fuel Generator failure (Fuel issue) Fuel team is informed 7/26/2020 10:39 PM. ETR expired, new ETR not provided yet INC412725 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/26/2020 17:25 34:08:53 Power Power Failure (Indeterminate) Faulty priming pump suspected. TP team is working on site.TX team support requested, ETA 07:00AM INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 28:44:53 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412861 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D O&M Fuel 7/27/2020 0:50 26:43:53 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/27/2020 9:38 AM. ETR to be provided INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 23:53:53 Power Generator failure (Faulty board) PC board freeze. Spare not yet available. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 22:55:53 Power Generator failure (Fuel issue) Portable genset is out of fuel, more update will be share once available. INC412850 HAIDO254 MARIN_15 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/27/2020 6:12 21:21:53 Power Power Failure (Indeterminate) Site remains down after refueling, power team cannot reach the site due to heavy rain, new update will be share soon. INC412887 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/27/2020 6:22 21:11:53 Power Generator failure (Indeterminate) Portable genset is out of fuel, Follow up is ongoing with TP team INC412914 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 3G B Digicel 7/27/2020 6:25 21:08:53 RBS RBS Fault (Indeterminate) Talkpool TX team was on the site for troubleshooting. No feedback cannot be retrieved from team now INC413100 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 7/27/2020 12:48 14:45:53 Power Generator failure (Indeterminate) Site will be restored with commercial power INC412996 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/27/2020 14:00 13:33:53 Power Generator failure (Indeterminate) Portable genset is out of fuel, Follow up is ongoing with TP team INC413109 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G B Talkpool 7/27/2020 14:44 12:49:53 RBS RBS Fault (AMM failure) AMM faulty. Spare delivered and TX team will replace it. ETR to be provided INC413109 HDC162 BIVAC Artibonite Ericsson 2G B Talkpool 7/27/2020 14:44 12:49:53 Dependent Affected by RBS issue on main site Affected by HDC165 INC413109 HDC175 DAVI Artibonite Ericsson 2G B Talkpool 7/27/2020 14:44 12:49:53 Dependent Affected by RBS issue on main site Affected by HDC165 INC413109 HDC372 TERRE_NEUVE Artibonite Ericsson 2G B Talkpool 7/27/2020 14:44 12:49:53 Dependent Affected by RBS issue on main site Affected by HDC165 INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/27/2020 14:58 12:35:53 Power Generator failure (Indeterminate) Faulty pbc rectifier module, Spare needed, New update will be shared once available. INC413069 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 15:14 12:19:53 Power Generator failure (Indeterminate) Site will be restored with commercial power INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 11:31:53 Power Generator Failure (Engine broken) Engine broken. Awaiting for pictures to confirm INC413141 HDO411 CHABANNE Ouest Ericsson 2G D Talkpool 7/27/2020 16:10 11:23:53 Power Generator failure (Indeterminate) RAU2X13/115HP faulty, spare needed. New update will be shared once available. INC413260 HDO336 NAN_CAFE Ouest Ericsson 2G+3G A Talkpool 7/27/2020 17:30 10:03:53 Power Generator failure (Indeterminate) Team cannot reach the site due to heavy rain and very bad condition of road, ETA: 6:00AM, INC413260 HDO421 GROS MAPOU Ouest Ericsson 2G D Talkpool 7/27/2020 17:30 10:03:53 Dependent Affected by the power issue at the main site Affected by HDO336 INC413161 HDO648 THOMASSIN_32_III Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/27/2020 18:12 9:21:53 Power Power Failure (Indeterminate) faulty battery suspected, team is waiting for the battery cage from NOC, to make the troubleshooting INC413173 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 7/27/2020 18:32 9:01:53 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 9h55 PM. ETR to be provided. INC413174 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C O&M_Fuel 7/27/2020 18:32 9:01:53 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h00 PM. ETR to be provided. INC412911 HDO453 BOUKAN CHAT Ouest Ericsson 2G D O&M Fuel 7/27/2020 19:40 7:53:53 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/27/2020 4:59 PM. ETR to be provided INC413318 HDO539 ROUTE NATIONALE#1 DAMIEN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/27/2020 21:06 6:27:53 Power Power Failure (Indeterminate) Team cannot reach the site due to unsafe area, they will go to the site in the morning, ETA 07:00AM INC413416 HAIDO660 DELMAS 41 Nord Huawei 2G+3G+LTE A Talkpool 7/27/2020 22:37 4:56:53 Power Power Failure (Indeterminate) Site is located in a private house, no access at night, team will go in the morning, ETA 07:00AM INC413415 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 7/27/2020 22:38 4:55:53 Power Generator failure (Indeterminate) Access issue, Access blocked by the population claiming for 4G installation. New update will shared as soon as possible. INC413333 HDN211 MILOT Nord Ericsson 2G B Talkpool 7/27/2020 23:05 4:28:53 Dependent Affected by the Transmission issue at the main site Affected by HDN200. Link issue suspected. TX team informed. No feedback cannot be retrieved from team now INC413333 HDN212 LA_TANNERIE Nord Ericsson 2G D Talkpool 7/27/2020 23:05 4:28:53 Dependent Affected by the Transmission issue at the main site Affected by HDN200. Link issue suspected. TX team informed. No feedback cannot be retrieved from team now INC413333 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G B Talkpool 7/27/2020 23:05 4:28:53 Dependent Affected by the Transmission issue at the main site Affected by HDN200. Link issue suspected. TX team informed. No feedback cannot be retrieved from team now INC413333 HDN317 LAMNY Nord Ericsson 2G D Talkpool 7/27/2020 23:05 4:28:53 Dependent Affected by the Transmission issue at the main site Affected by HDN200. Link issue suspected. TX team informed. No feedback cannot be retrieved from team now INC413321 HAIDC008 CAMP_MARY Artibonite Huawei 2G+3G B O&M Fuel 7/27/2020 23:15 4:18:53 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 11:33 PM. Feedback expected from them INC413321 HAIDC027 TROIS POINTS Artibonite Huawei 2G D O&M Fuel 7/27/2020 23:15 4:18:53 Dependent Affected by the fuel issue at the main site Affected by HDC008 INC413321 HAIDC019 BOIS NEUF_ST MARC Artibonite Huawei 2G+3G C O&M Fuel 7/27/2020 23:15 4:18:53 Dependent Affected by the fuel issue at the main site Affected by HDC008 INC413421 HDC206 THOMONDE Centre Ericsson 2G+3G B Talkpool 7/27/2020 23:38 3:55:53 Power Power Failure (Indeterminate) Team doesn't have the HPU's key. They will receive it this morning. ETA: 08:00 AM INC413421 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 7/27/2020 23:38 3:55:53 Power Affected by the power issue at the main site The site will be back in service once the issue solved at HDC206 INC413421 HDC341 MORNE THOMONDE Centre Ericsson 2G D Talkpool 7/27/2020 23:38 3:55:53 Power Affected by the power issue at the main site The site will be back in service once the issue solved at HDC206 INC413339 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/28/2020 0:00 3:33:53 Power Power Failure (Indeterminate) Team cannot reach the site due to unsafe area, they will go to the site in the morning, ETA 07:00AM INC413426 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 7/28/2020 0:18 3:15:53 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 07h00 AM INC413428 HAIDO282 RUE_ELIE_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/28/2020 0:46 2:47:53 Power Power Failure (Indeterminate) Team cannot reach the site due to unsafe area, they will go to the site in the morning, ETA 07:00AM INC413345 HDN215 ST_RAPHAEL Nord Ericsson 2G+3G B Talkpool 7/28/2020 1:02 2:31:53 Power Generator failure (Fuel issue) Portable genset is out of fuel, more update will be share once available. INC413345 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/28/2020 1:02 2:31:53 Dependent Affected by the power issue at the main site Affected by HDN215 INC413345 HDN239 ST_RAPHAEL_II Nord Ericsson 2G D Talkpool 7/28/2020 1:02 2:31:53 Dependent Affected by the power issue at the main site Affected by HDN215 INC413349 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 7/28/2020 1:58 1:35:53 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC413350 HAIDS277 JABOIN Sud ZTE 2G C Talkpool 7/28/2020 2:27 1:06:53 Power Generator failure (Indeterminate) Portable genset is out of fuel. Refueling will be done this morning a 7:10AM INC413350 HAIDS196 NAN BOULE Sud ZTE 2G+3G D Talkpool 7/28/2020 2:27 1:06:53 Dependent Affected by the power issue at the main site Affected by HDS277 INC413354 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 7/28/2020 2:52 0:41:53 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC413351 HDN154 DESMARROS Nord-Ouest Ericsson 2G D Talkpool 7/28/2020 2:54 0:39:53 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC413351 HDN181 PIERRETTE Nord-Ouest Ericsson 2G D Talkpool 7/28/2020 2:54 0:39:53 Dependent Affected by the power issue at the main site Affected by HDN154 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jul 28 01:45:06 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 28 Jul 2020 07:45:06 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (3:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 3:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1082:16:37 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 956:19:37 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 186:15:37 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 177:22:37 RBS RBS Fault (RUS failure) Faulty RUS01B3.spare need to be replaced. ETR to be provided. INC411060 HDS020 MONCHILE_2 Sud-Est Ericsson 2G A Talkpool 7/23/2020 0:37 123:05:37 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411835 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 86:22:37 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411837 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 86:19:37 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412215 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/26/2020 6:02 45:40:37 Power Power Failure (Indeterminate) Faulty freeze plug and water pump must be replaced. ETR to be provided INC412616 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/26/2020 9:40 42:02:37 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412619 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 41:57:37 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412517 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/26/2020 9:55 41:47:37 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412667 HDS300 VALLEE_DE_JACMEL Sud-Est Ericsson 2G A Talkpool 7/26/2020 14:06 37:36:37 RBS RBS Fault (DUG Failure) Faulty DUG. Spare part requested and not yet available INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 36:04:37 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC412777 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 0:46 26:56:37 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 12:44:37 Power Generator failure (Indeterminate) Faulty pbc rectifier module, Spare needed, New update will be shared once available. INC413190 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/27/2020 20:22 7:20:37 Power Generator failure (Indeterminate) After fixing power issue/ Site is partially down, Tx team has been informed, ETA to be provided INC413190 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 7/27/2020 20:22 7:20:37 Dependent Affected by the power issue at the main site Affected by HDO292 INC413424 HDN241 BAHON Nord Ericsson 2G D Talkpool 7/28/2020 0:16 3:26:37 RBS RBS Fault (Indeterminate) Sector B down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC413100 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 7/28/2020 1:06 2:36:37 Power Generator failure (Indeterminate) Site will be restored with commercial power INC413351 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 7/28/2020 2:54 0:48:37 Dependent Affected by the power issue at the main site Affected by HDN154 Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jul 28 02:14:31 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 28 Jul 2020 08:14:31 +0000 Subject: [Rantt] NOC hourly report at 4:00 AM Message-ID: Hello All, Received the NOC hourly report done at 4:00 AM Sites off air by Class Class A B C D Total Total 11 21 10 32 74 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 47 10 0 0 50 ZTE 8 7 3 0 8 Huawei 16 15 13 2 16 Network 71 32 16 2 74 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 43 10 0 3 18 74 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 247:12:39 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site. Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 234:13:39 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 224:50:39 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 213:18:39 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 155:02:39 Power Generator failure (Indeterminate) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 151:00:39 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 139:38:39 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 15:08 133:04:39 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h10 PM. Feedback expected from them INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 131:06:39 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 129:54:39 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 125:58:39 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 110:22:39 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 105:10:39 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 97:38:39 Power Power Failure (Indeterminate) Six out of seven E-Power rectifiers are faulty. Need to be replaced. Follow up is ongoing by them. INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 63:08:39 Power Generator failure (Indeterminate) Head cylinder and gasket suspected faulty. Spare already collected at WH TP. ETR not provided yet INC412197 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 16:51 59:21:39 Power Power Failure (Indeterminate) Faulty rectifier must be replaced. Next update to share when available INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 53:52:39 Power Power Failure (Indeterminate) An assessment has been submitted. Next update to share when available INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 53:52:39 Dependent Affected by the power issue at the main site Affected by HDC033 INC412375 HGA016 MORNE_OKO Nippes Ericsson 2G C O&M Fuel 7/26/2020 0:39 51:33:39 Fuel Generator failure (Fuel issue) Fuel team is informed 7/26/2020 10:39 PM. ETR expired, new ETR not provided yet INC412725 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/26/2020 17:25 34:47:39 Power Power Failure (Indeterminate) Faulty priming pump suspected. TP team is working on site. TX team support requested, ETA 07:00AM INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 29:23:39 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412861 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D O&M Fuel 7/27/2020 0:50 27:22:39 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/27/2020 9:38 AM. ETR to be provided INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 24:32:39 Power Generator failure (Faulty board) PC board freeze. Spare not yet available. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 23:34:39 Power Generator failure (Fuel issue) Portable genset is out of fuel, more update will be share once available. INC412850 HAIDO254 MARIN_15 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/27/2020 6:12 22:00:39 Power Power Failure (Indeterminate) Site remains down after refueling, power team cannot reach the site due to heavy rain, new update will be share soon. INC412887 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/27/2020 6:22 21:50:39 Power Generator failure (Indeterminate) Portable genset is out of fuel, Follow up is ongoing with TP team INC412914 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 3G B Digicel 7/27/2020 6:25 21:47:39 RBS RBS Fault (Indeterminate) Talkpool TX team was on the site for troubleshooting. No feedback cannot be retrieved from team now INC413100 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 7/27/2020 12:48 15:24:39 Power Generator failure (Indeterminate) Site will be restored with commercial power INC412996 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/27/2020 14:00 14:12:39 Power Generator failure (Indeterminate) Portable genset is out of fuel, Follow up is ongoing with TP team INC413109 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G B Talkpool 7/27/2020 14:44 13:28:39 RBS RBS Fault (AMM failure) The AMM is faulty. Spare delivered and TX team will replace it this morning. ETR to be provided INC413109 HDC162 BIVAC Artibonite Ericsson 2G B Talkpool 7/27/2020 14:44 13:28:39 Dependent Affected by RBS issue on main site Affected by HDC165 INC413109 HDC175 DAVI Artibonite Ericsson 2G B Talkpool 7/27/2020 14:44 13:28:39 Dependent Affected by RBS issue on main site Affected by HDC165 INC413109 HDC372 TERRE_NEUVE Artibonite Ericsson 2G B Talkpool 7/27/2020 14:44 13:28:39 Dependent Affected by RBS issue on main site Affected by HDC165 INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/27/2020 14:58 13:14:39 Power Generator failure (Indeterminate) Faulty pbc rectifier module, Spare needed, New update will be shared once available. INC413069 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 15:14 12:58:39 Power Generator failure (Indeterminate) Site will be restored with commercial power INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 12:10:39 Power Generator Failure (Engine broken) Engine broken. Awaiting for pictures to confirm INC413141 HDO411 CHABANNE Ouest Ericsson 2G D Talkpool 7/27/2020 16:10 12:02:39 Power Generator failure (Indeterminate) RAU2X13/115HP faulty, spare needed. New update will be shared once available. INC413260 HDO336 NAN_CAFE Ouest Ericsson 2G+3G A Talkpool 7/27/2020 17:30 10:42:39 Power Generator failure (Indeterminate) Team cannot reach the site due to heavy rain and very bad condition of road, ETA: 6:00AM, INC413260 HDO421 GROS MAPOU Ouest Ericsson 2G D Talkpool 7/27/2020 17:30 10:42:39 Dependent Affected by the power issue at the main site Affected by HDO336 INC413161 HDO648 THOMASSIN_32_III Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/27/2020 18:12 10:00:39 Power Power Failure (Indeterminate) faulty battery suspected, team is waiting for the battery cage from NOC, to make the troubleshooting INC413173 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 7/27/2020 18:32 9:40:39 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 9h55 PM. ETR to be provided. INC413174 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C O&M_Fuel 7/27/2020 18:32 9:40:39 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h00 PM. ETR to be provided. INC412911 HDO453 BOUKAN CHAT Ouest Ericsson 2G D O&M Fuel 7/27/2020 19:40 8:32:39 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/27/2020 4:59 PM. ETR to be provided INC413318 HDO539 ROUTE NATIONALE#1 DAMIEN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/27/2020 21:06 7:06:39 Power Power Failure (Indeterminate) Team cannot reach the site due to unsafe area, they will go to the site in the morning, ETA 07:00AM INC413416 HAIDO660 DELMAS 41 Nord Huawei 2G+3G+LTE A Talkpool 7/27/2020 22:37 5:35:39 Power Power Failure (Indeterminate) Site is located in a private house, no access at night, team will go in the morning, ETA 07:00AM INC413415 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 7/27/2020 22:38 5:34:39 Power Generator failure (Indeterminate) Access issue, Access blocked by the population claiming for 4G installation. New update will shared as soon as possible. INC413333 HDN211 MILOT Nord Ericsson 2G B Talkpool 7/27/2020 23:05 5:07:39 Dependent Affected by the Transmission issue at the main site Affected by HDN200. Link issue suspected. TX team informed. No feedback cannot be retrieved from team now INC413333 HDN212 LA_TANNERIE Nord Ericsson 2G D Talkpool 7/27/2020 23:05 5:07:39 Dependent Affected by the Transmission issue at the main site Affected by HDN200. Link issue suspected. TX team informed. No feedback cannot be retrieved from team now INC413333 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G B Talkpool 7/27/2020 23:05 5:07:39 Dependent Affected by the Transmission issue at the main site Affected by HDN200. Link issue suspected. TX team informed. No feedback cannot be retrieved from team now INC413333 HDN317 LAMNY Nord Ericsson 2G D Talkpool 7/27/2020 23:05 5:07:39 Dependent Affected by the Transmission issue at the main site Affected by HDN200. Link issue suspected. TX team informed. No feedback cannot be retrieved from team now INC413321 HAIDC008 CAMP_MARY Artibonite Huawei 2G+3G B O&M Fuel 7/27/2020 23:15 4:57:39 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 11:33 PM. Feedback expected from them INC413321 HAIDC027 TROIS POINTS Artibonite Huawei 2G D O&M Fuel 7/27/2020 23:15 4:57:39 Dependent Affected by the fuel issue at the main site Affected by HDC008 INC413321 HAIDC019 BOIS NEUF_ST MARC Artibonite Huawei 2G+3G C O&M Fuel 7/27/2020 23:15 4:57:39 Dependent Affected by the fuel issue at the main site Affected by HDC008 INC413421 HDC206 THOMONDE Centre Ericsson 2G+3G B Talkpool 7/27/2020 23:38 4:34:39 Power Power Failure (Indeterminate) Team doesn't have the HPU's key. They will receive it this morning. ETA: 08:00 AM INC413421 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 7/27/2020 23:38 4:34:39 Power Affected by the power issue at the main site The site will be back in service once the issue solved at HDC206 INC413421 HDC341 MORNE THOMONDE Centre Ericsson 2G D Talkpool 7/27/2020 23:38 4:34:39 Power Affected by the power issue at the main site The site will be back in service once the issue solved at HDC206 INC413339 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/28/2020 0:00 4:12:39 Power Power Failure (Indeterminate) Team cannot reach the site due to unsafe area, they will go to the site in the morning, ETA 07:00AM INC413426 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 7/28/2020 0:18 3:54:39 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 07h00 AM INC413428 HAIDO282 RUE_ELIE_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/28/2020 0:46 3:26:39 Power Power Failure (Indeterminate) Team cannot reach the site due to unsafe area, they will go to the site in the morning, ETA 07:00AM INC413345 HDN215 ST_RAPHAEL Nord Ericsson 2G+3G B Talkpool 7/28/2020 1:02 3:10:39 Power Generator failure (Fuel issue) Portable genset is out of fuel, more update will be share once available. INC413345 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/28/2020 1:02 3:10:39 Dependent Affected by the power issue at the main site Affected by HDN215 INC413345 HDN239 ST_RAPHAEL_II Nord Ericsson 2G D Talkpool 7/28/2020 1:02 3:10:39 Dependent Affected by the power issue at the main site Affected by HDN215 INC413349 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 7/28/2020 1:58 2:14:39 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 05h30 AM INC413350 HAIDS277 JABOIN Sud ZTE 2G+3G C Talkpool 7/28/2020 2:27 1:45:39 Power Generator failure (Indeterminate) Portable genset is out of fuel. Refueling will be done this morning, ETA: 7:10AM INC413350 HAIDS196 NAN BOULE Sud ZTE 2G D Talkpool 7/28/2020 2:27 1:45:39 Dependent Affected by the power issue at the main site Affected by HDS277 INC413354 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 7/28/2020 2:52 1:20:39 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 06h30 AM INC413351 HDN154 DESMARROS Nord-Ouest Ericsson 2G D Talkpool 7/28/2020 2:54 1:18:39 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC413351 HDN181 PIERRETTE Nord-Ouest Ericsson 2G D Talkpool 7/28/2020 2:54 1:18:39 Dependent Affected by the power issue at the main site Affected by HDN154 INC413353 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G+3G A Talkpool 7/28/2020 2:58 1:14:39 Power Generator failure (Indeterminate) Heavy rain actually in the area, ETA will provided as soon as possible INC413353 HDS225 NERETTE Sud Ericsson 2G B Talkpool 7/28/2020 2:58 1:14:39 Dependent Affected by the power issue at the main site Affected by HDS200 INC413353 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 7/28/2020 2:58 1:14:39 Dependent Affected by the power issue at the main site Affected by HDS200 INC413353 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 7/28/2020 2:58 1:14:39 Dependent Affected by the power issue at the main site Affected by HDS200 INC413357 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/28/2020 3:38 0:34:39 Power Generator failure (Indeterminate) Team is informed, ETA: 5:30AM INC413246 HDO046 FORT_MERCREDI Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/28/2020 3:48 0:24:39 Power Power Failure (Indeterminate) TP cannot provide any update ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From leveque.karl-sebastien at tpmanagementsa.com Tue Jul 28 02:28:10 2020 From: leveque.karl-sebastien at tpmanagementsa.com (K. SEBASTIAN LEVEQUE) Date: Tue, 28 Jul 2020 04:28:10 -0400 Subject: [Rantt] [Powertt] NOC hourly report at 4:00 AM In-Reply-To: References: Message-ID: <06e8680f-2d87-422b-9b6f-618880523c75@edison.tech> HI NOC Team, HDO046 had an access issue / Mail Sent and Inspector was informed?. Is the access ok now? Best regards. SL. On Jul 28 2020, at 4:16 am, Haiti Noc wrote: > > > > > > > Hello All, > > > > > > Received the NOC hourly report done at 4:00 AM > > > > > > > > > > > > > > > > > > > > > Sites off air by Class > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Class > > > > > > A > > > > > > B > > > > > > C > > > > > > D > > > > > > Total > > > > > > > > > > > > > > > > > > > > > > > > > > Total > > > > > > 11 > > > > > > 21 > > > > > > 10 > > > > > > 32 > > > > > > 74 > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Sites off air by Technology > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Vendor > > > > > > 2G > > > > > > 3G > > > > > > LTE > > > > > > TDD > > > > > > Total > > > > > > > > > > > > > > > > > > > > > > > > > > Ericsson > > > > > > 47 > > > > > > 10 > > > > > > 0 > > > > > > 0 > > > > > > 50 > > > > > > > > > > > > > > > > > > > > > > > > > > ZTE > > > > > > 8 > > > > > > 7 > > > > > > 3 > > > > > > 0 > > > > > > 8 > > > > > > > > > > > > > > > > > > > > > > > > > > Huawei > > > > > > 16 > > > > > > 15 > > > > > > 13 > > > > > > 2 > > > > > > 16 > > > > > > > > > > > > > > > > > > > > > > > > > > Network > > > > > > 71 > > > > > > 32 > > > > > > 16 > > > > > > 2 > > > > > > 74 > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Sites off air by Reason > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Reason > > > > > > Power > > > > > > Fuel > > > > > > Fiber > > > > > > RAN > > > > > > Attached > > > > > > Total > > > > > > > > > > > > > > > > > > > > Total > > > > > > 43 > > > > > > 10 > > > > > > 0 > > > > > > 3 > > > > > > 18 > > > > > > 74 > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Ticket# > > > > > > Site_ID > > > > > > Site_Name > > > > > > Department > > > > > > Vendor > > > > > > Technology > > > > > > Class > > > > > > Assigned Group > > > > > > Date/time down > > > > > > Duration > > > > > > Fault Type > > > > > > Problem Summary > > > > > > Comments > > > > > > > > INC408468 > > > > > > HDC342 > > > > > > TIERA MUSCADY > > > > > > Centre > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Digicel > > > > > > 7/17/2020 21:00 > > > > > > 247:12:39 > > > > > > Power > > > > > > Generator failure (Water Pump Issue) > > > > > > Faulty Water pump was replaced, but the new one is Faulty on site. Follow up is ongoing. > > > > > > > > INC408593 > > > > > > HAIDO538 > > > > > > RUE_MOISE_ROUTE_9 > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > A > > > > > > Talkpool > > > > > > 7/18/2020 9:59 > > > > > > 234:13:39 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Genset stopped by the population. Email already sent. Follow up is ongoing > > > > > > > > INC408945 > > > > > > HDS288 > > > > > > LA SOURCE > > > > > > Sud-Est > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/18/2020 19:22 > > > > > > 224:50:39 > > > > > > Power > > > > > > Generator Failure (Engine Knocking ) > > > > > > Engine knocking, roads are blocked, unable to go to site to perform genset swap > > > > > > > > INC409046 > > > > > > HDS299 > > > > > > PLATON FRANCHIPAGNE > > > > > > Sud > > > > > > Ericsson > > > > > > 2G > > > > > > C > > > > > > Talkpool > > > > > > 7/19/2020 6:54 > > > > > > 213:18:39 > > > > > > Power > > > > > > Generator Failure (Engine broken) > > > > > > Assessment report submitted for genset swapping, no genset approved from Digicel > > > > > > > > INC410422 > > > > > > HDC340 > > > > > > PALOITTE > > > > > > Centre > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/21/2020 17:10 > > > > > > 155:02:39 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Talkpool Break down the genset . ETR to be provide by them > > > > > > > > INC410467 > > > > > > HGA043 > > > > > > PRINCEAU_L 'AZILE > > > > > > Nippes > > > > > > Ericsson > > > > > > 2G+3G > > > > > > D > > > > > > Talkpool > > > > > > 7/21/2020 21:12 > > > > > > 151:00:39 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. > > > > > > > > INC410563 > > > > > > HAIDO197 > > > > > > TABARRE_27(GRISE) > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > Digicel > > > > > > 7/22/2020 8:34 > > > > > > 139:38:39 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Conflict between Owner and Digicel. Follow up is ongoing. > > > > > > > > INC410567 > > > > > > HDO580 > > > > > > SOLEIL _17 > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > O&M_Fuel > > > > > > 7/22/2020 15:08 > > > > > > 133:04:39 > > > > > > Fuel > > > > > > Generator failure (Fuel issue) > > > > > > Fuel team has been informed since 07/24/2020 at 1h10 PM. Feedback expected from them > > > > > > > > INC410791 > > > > > > HDC367 > > > > > > JEAN JACQUES POISSAN > > > > > > Centre > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Digicel > > > > > > 7/22/2020 17:06 > > > > > > 131:06:39 > > > > > > Fuel > > > > > > Generator failure (Fuel issue) > > > > > > Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. > > > > > > > > INC411020 > > > > > > HDS033 > > > > > > VIEUX_BOURG D'AQUIN > > > > > > Sud > > > > > > Ericsson > > > > > > 2G+3G > > > > > > C > > > > > > Talkpool > > > > > > 7/22/2020 18:18 > > > > > > 129:54:39 > > > > > > Power > > > > > > Generator Failure (Engine Knocking ) > > > > > > Assessment submitted, waiting for genset approval. ETR to be provided by TP > > > > > > > > INC410969 > > > > > > HDO536 > > > > > > WHARF_JEREMIE_COW > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > O&M_Fuel > > > > > > 7/22/2020 22:14 > > > > > > 125:58:39 > > > > > > Fuel > > > > > > Generator failure (Fuel issue) > > > > > > Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them > > > > > > > > INC411306 > > > > > > HDS253 > > > > > > GRIS_ GRIS > > > > > > Sud-Est > > > > > > Ericsson > > > > > > 3G > > > > > > B > > > > > > Digicel > > > > > > 7/23/2020 13:50 > > > > > > 110:22:39 > > > > > > RBS > > > > > > RBS Fault (Indeterminate) > > > > > > License issue, concerned team is informed. Follow up is ongoing. > > > > > > > > INC410999 > > > > > > HAIDS249 > > > > > > DORY > > > > > > Sud > > > > > > ZTE > > > > > > 2G+3G > > > > > > C > > > > > > Talkpool > > > > > > 7/23/2020 19:02 > > > > > > 105:10:39 > > > > > > Power > > > > > > Generator Failure (Engine broken) > > > > > > Genset broken reported. ETR to be provided by TP > > > > > > > > INC411627 > > > > > > HDN301 > > > > > > DIGA_BASSIN BLEU > > > > > > Nord-Ouest > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/24/2020 2:34 > > > > > > 97:38:39 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > Six out of seven E-Power rectifiers are faulty. Need to be replaced. Follow up is ongoing by them. > > > > > > > > INC412161 > > > > > > HDS283 > > > > > > BAINET-TROU MAHOT > > > > > > Sud-Est > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/25/2020 13:04 > > > > > > 63:08:39 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Head cylinder and gasket suspected faulty. Spare already collected at WH TP. ETR not provided yet > > > > > > > > INC412197 > > > > > > HAIDN031 > > > > > > RUE CERAMIQUE > > > > > > Nord > > > > > > ZTE > > > > > > 2G+3G+LTE > > > > > > B > > > > > > Talkpool > > > > > > 7/25/2020 16:51 > > > > > > 59:21:39 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > Faulty rectifier must be replaced. Next update to share when available > > > > > > > > INC412232 > > > > > > HDC033 > > > > > > GRESSEAU/CABOBION > > > > > > Artibonite > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/25/2020 22:20 > > > > > > 53:52:39 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > An assessment has been submitted. Next update to share when available > > > > > > > > INC412232 > > > > > > HDO462 > > > > > > FOND-BAPTISTE > > > > > > Ouest > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/25/2020 22:20 > > > > > > 53:52:39 > > > > > > Dependent > > > > > > Affected by the power issue at the main site > > > > > > Affected by HDC033 > > > > > > > > INC412375 > > > > > > HGA016 > > > > > > MORNE_OKO > > > > > > Nippes > > > > > > Ericsson > > > > > > 2G > > > > > > C > > > > > > O&M Fuel > > > > > > 7/26/2020 0:39 > > > > > > 51:33:39 > > > > > > Fuel > > > > > > Generator failure (Fuel issue) > > > > > > Fuel team is informed 7/26/2020 10:39 PM. ETR expired, new ETR not provided yet > > > > > > > > INC412725 > > > > > > HDO616 > > > > > > VILLAGE_LA_PAIX_LASALINE_COW > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > Talkpool > > > > > > 7/26/2020 17:25 > > > > > > 34:47:39 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > Faulty priming pump suspected. TP team is working on site. TX team support requested, ETA 07:00AM > > > > > > > > INC412764 > > > > > > HDO607 > > > > > > MARTISSANT_1 > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > A > > > > > > O&M_Fuel > > > > > > 7/26/2020 22:49 > > > > > > 29:23:39 > > > > > > Fuel > > > > > > Generator failure (Fuel issue) > > > > > > Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. > > > > > > > > INC412861 > > > > > > HDC248 > > > > > > HATTE_GRAMMOND > > > > > > Artibonite > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > O&M Fuel > > > > > > 7/27/2020 0:50 > > > > > > 27:22:39 > > > > > > Fuel > > > > > > Generator failure (Fuel issue) > > > > > > Fuel team has been informed since 7/27/2020 9:38 AM. ETR to be provided > > > > > > > > INC412792 > > > > > > HDS365 > > > > > > DOMAS BODARIS > > > > > > Sud-Est > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/27/2020 3:40 > > > > > > 24:32:39 > > > > > > Power > > > > > > Generator failure (Faulty board) > > > > > > PC board freeze. Spare not yet available. > > > > > > > > INC412882 > > > > > > HDN303 > > > > > > FONTAINE > > > > > > Nord > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/27/2020 4:38 > > > > > > 23:34:39 > > > > > > Power > > > > > > Generator failure (Fuel issue) > > > > > > Portable genset is out of fuel, more update will be share once available. > > > > > > > > INC412850 > > > > > > HAIDO254 > > > > > > MARIN_15 > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE+TDD > > > > > > A > > > > > > Talkpool > > > > > > 7/27/2020 6:12 > > > > > > 22:00:39 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > Site remains down after refueling, power team cannot reach the site due to heavy rain, new update will be share soon. > > > > > > > > INC412887 > > > > > > HDS325 > > > > > > SAUFI > > > > > > Sud-Est > > > > > > Ericsson > > > > > > 2G > > > > > > C > > > > > > Talkpool > > > > > > 7/27/2020 6:22 > > > > > > 21:50:39 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Portable genset is out of fuel, Follow up is ongoing with TP team > > > > > > > > INC412914 > > > > > > HDN112 > > > > > > JN-PAUL_SARTRE > > > > > > Nord-Ouest > > > > > > Ericsson > > > > > > 3G > > > > > > B > > > > > > Digicel > > > > > > 7/27/2020 6:25 > > > > > > 21:47:39 > > > > > > RBS > > > > > > RBS Fault (Indeterminate) > > > > > > Talkpool TX team was on the site for troubleshooting. No feedback cannot be retrieved from team now > > > > > > > > INC413100 > > > > > > HDN150 > > > > > > JEAN_RABEL > > > > > > Nord-Ouest > > > > > > Ericsson > > > > > > 2G+3G > > > > > > A > > > > > > Talkpool > > > > > > 7/27/2020 12:48 > > > > > > 15:24:39 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Site will be restored with commercial power > > > > > > > > INC412996 > > > > > > HAIGA138 > > > > > > KFOU_DEZOMO_DAME MARIE > > > > > > Grande-Anse > > > > > > ZTE > > > > > > 2G+3G > > > > > > C > > > > > > Talkpool > > > > > > 7/27/2020 14:00 > > > > > > 14:12:39 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Portable genset is out of fuel, Follow up is ongoing with TP team > > > > > > > > INC413109 > > > > > > HDC165 > > > > > > PEROU_GROS_MORNE > > > > > > Artibonite > > > > > > Ericsson > > > > > > 2G > > > > > > B > > > > > > Talkpool > > > > > > 7/27/2020 14:44 > > > > > > 13:28:39 > > > > > > RBS > > > > > > RBS Fault (AMM failure) > > > > > > The AMM is faulty. Spare delivered and TX team will replace it this morning. ETR to be provided > > > > > > > > INC413109 > > > > > > HDC162 > > > > > > BIVAC > > > > > > Artibonite > > > > > > Ericsson > > > > > > 2G > > > > > > B > > > > > > Talkpool > > > > > > 7/27/2020 14:44 > > > > > > 13:28:39 > > > > > > Dependent > > > > > > Affected by RBS issue on main site > > > > > > Affected by HDC165 > > > > > > > > INC413109 > > > > > > HDC175 > > > > > > DAVI > > > > > > Artibonite > > > > > > Ericsson > > > > > > 2G > > > > > > B > > > > > > Talkpool > > > > > > 7/27/2020 14:44 > > > > > > 13:28:39 > > > > > > Dependent > > > > > > Affected by RBS issue on main site > > > > > > Affected by HDC165 > > > > > > > > INC413109 > > > > > > HDC372 > > > > > > TERRE_NEUVE > > > > > > Artibonite > > > > > > Ericsson > > > > > > 2G > > > > > > B > > > > > > Talkpool > > > > > > 7/27/2020 14:44 > > > > > > 13:28:39 > > > > > > Dependent > > > > > > Affected by RBS issue on main site > > > > > > Affected by HDC165 > > > > > > > > INC413114 > > > > > > HGA010 > > > > > > GDE_RIVIERE_NIPPES > > > > > > Nippes > > > > > > Ericsson > > > > > > 3G > > > > > > C > > > > > > Talkpool > > > > > > 7/27/2020 14:58 > > > > > > 13:14:39 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Faulty pbc rectifier module, Spare needed, New update will be shared once available. > > > > > > > > INC413069 > > > > > > HDN153 > > > > > > BOMBARDOPOLIS > > > > > > Nord-Ouest > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/27/2020 15:14 > > > > > > 12:58:39 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Site will be restored with commercial power > > > > > > > > INC412826 > > > > > > HDN135 > > > > > > LA _VALLEE > > > > > > Nord-Ouest > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/27/2020 16:02 > > > > > > 12:10:39 > > > > > > Power > > > > > > Generator Failure (Engine broken) > > > > > > Engine broken. Awaiting for pictures to confirm > > > > > > > > INC413141 > > > > > > HDO411 > > > > > > CHABANNE > > > > > > Ouest > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/27/2020 16:10 > > > > > > 12:02:39 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > RAU2X13/115HP faulty, spare needed. New update will be shared once available. > > > > > > > > INC413260 > > > > > > HDO336 > > > > > > NAN_CAFE > > > > > > Ouest > > > > > > Ericsson > > > > > > 2G+3G > > > > > > A > > > > > > Talkpool > > > > > > 7/27/2020 17:30 > > > > > > 10:42:39 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Team cannot reach the site due to heavy rain and very bad condition of road, ETA: 6:00AM, > > > > > > > > INC413260 > > > > > > HDO421 > > > > > > GROS MAPOU > > > > > > Ouest > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/27/2020 17:30 > > > > > > 10:42:39 > > > > > > Dependent > > > > > > Affected by the power issue at the main site > > > > > > Affected by HDO336 > > > > > > > > INC413161 > > > > > > HDO648 > > > > > > THOMASSIN_32_III > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > A > > > > > > Talkpool > > > > > > 7/27/2020 18:12 > > > > > > 10:00:39 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > faulty battery suspected, team is waiting for the battery cage from NOC, to make the troubleshooting > > > > > > > > INC413173 > > > > > > HAIDO673 > > > > > > ARCACHON 32_COW > > > > > > Port-au-Prince > > > > > > ZTE > > > > > > 2G+3G+LTE > > > > > > A > > > > > > O&M_Fuel > > > > > > 7/27/2020 18:32 > > > > > > 9:40:39 > > > > > > Fuel > > > > > > Generator failure (Fuel issue) > > > > > > Fuel team has been informed since 07/27/2020 at 9h55 PM. ETR to be provided. > > > > > > > > INC413174 > > > > > > HAIDO043 > > > > > > VILLAGE CHAMBRUN > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > C > > > > > > O&M_Fuel > > > > > > 7/27/2020 18:32 > > > > > > 9:40:39 > > > > > > Fuel > > > > > > Generator failure (Fuel issue) > > > > > > Fuel team has been informed since 07/27/2020 at 8h00 PM. ETR to be provided. > > > > > > > > INC412911 > > > > > > HDO453 > > > > > > BOUKAN CHAT > > > > > > Ouest > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > O&M Fuel > > > > > > 7/27/2020 19:40 > > > > > > 8:32:39 > > > > > > Fuel > > > > > > Generator failure (Fuel issue) > > > > > > Fuel team has been informed since 7/27/2020 4:59 PM. ETR to be provided > > > > > > > > INC413318 > > > > > > HDO539 > > > > > > ROUTE NATIONALE#1 DAMIEN > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > Talkpool > > > > > > 7/27/2020 21:06 > > > > > > 7:06:39 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > Team cannot reach the site due to unsafe area, they will go to the site in the morning, ETA 07:00AM > > > > > > > > INC413416 > > > > > > HAIDO660 > > > > > > DELMAS 41 > > > > > > Nord > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > A > > > > > > Talkpool > > > > > > 7/27/2020 22:37 > > > > > > 5:35:39 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > Site is located in a private house, no access at night, team will go in the morning, ETA 07:00AM > > > > > > > > INC413415 > > > > > > HDS252 > > > > > > MOUILLAGE > > > > > > Sud > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/27/2020 22:38 > > > > > > 5:34:39 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Access issue, Access blocked by the population claiming for 4G installation. New update will shared as soon as possible. > > > > > > > > INC413333 > > > > > > HDN211 > > > > > > MILOT > > > > > > Nord > > > > > > Ericsson > > > > > > 2G > > > > > > B > > > > > > Talkpool > > > > > > 7/27/2020 23:05 > > > > > > 5:07:39 > > > > > > Dependent > > > > > > Affected by the Transmission issue at the main site > > > > > > Affected by HDN200. Link issue suspected. TX team informed. No feedback cannot be retrieved from team now > > > > > > > > INC413333 > > > > > > HDN212 > > > > > > LA_TANNERIE > > > > > > Nord > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/27/2020 23:05 > > > > > > 5:07:39 > > > > > > Dependent > > > > > > Affected by the Transmission issue at the main site > > > > > > Affected by HDN200. Link issue suspected. TX team informed. No feedback cannot be retrieved from team now > > > > > > > > INC413333 > > > > > > HDN213 > > > > > > GDE_RIVIERE_DU_NORD > > > > > > Nord > > > > > > Ericsson > > > > > > 2G > > > > > > B > > > > > > Talkpool > > > > > > 7/27/2020 23:05 > > > > > > 5:07:39 > > > > > > Dependent > > > > > > Affected by the Transmission issue at the main site > > > > > > Affected by HDN200. Link issue suspected. TX team informed. No feedback cannot be retrieved from team now > > > > > > > > INC413333 > > > > > > HDN317 > > > > > > LAMNY > > > > > > Nord > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/27/2020 23:05 > > > > > > 5:07:39 > > > > > > Dependent > > > > > > Affected by the Transmission issue at the main site > > > > > > Affected by HDN200. Link issue suspected. TX team informed. No feedback cannot be retrieved from team now > > > > > > > > INC413321 > > > > > > HAIDC008 > > > > > > CAMP_MARY > > > > > > Artibonite > > > > > > Huawei > > > > > > 2G+3G > > > > > > B > > > > > > O&M Fuel > > > > > > 7/27/2020 23:15 > > > > > > 4:57:39 > > > > > > Fuel > > > > > > Generator failure (Fuel issue) > > > > > > Fuel team has been informed since 07/27/2020 at 11:33 PM. Feedback expected from them > > > > > > > > INC413321 > > > > > > HAIDC027 > > > > > > TROIS POINTS > > > > > > Artibonite > > > > > > Huawei > > > > > > 2G > > > > > > D > > > > > > O&M Fuel > > > > > > 7/27/2020 23:15 > > > > > > 4:57:39 > > > > > > Dependent > > > > > > Affected by the fuel issue at the main site > > > > > > Affected by HDC008 > > > > > > > > INC413321 > > > > > > HAIDC019 > > > > > > BOIS NEUF_ST MARC > > > > > > Artibonite > > > > > > Huawei > > > > > > 2G+3G > > > > > > C > > > > > > O&M Fuel > > > > > > 7/27/2020 23:15 > > > > > > 4:57:39 > > > > > > Dependent > > > > > > Affected by the fuel issue at the main site > > > > > > Affected by HDC008 > > > > > > > > INC413421 > > > > > > HDC206 > > > > > > THOMONDE > > > > > > Centre > > > > > > Ericsson > > > > > > 2G+3G > > > > > > B > > > > > > Talkpool > > > > > > 7/27/2020 23:38 > > > > > > 4:34:39 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > Team doesn't have the HPU's key. They will receive it this morning. ETA: 08:00 AM > > > > > > > > INC413421 > > > > > > HDC228 > > > > > > JEAN GILLET > > > > > > Centre > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/27/2020 23:38 > > > > > > 4:34:39 > > > > > > Power > > > > > > Affected by the power issue at the main site > > > > > > The site will be back in service once the issue solved at HDC206 > > > > > > > > INC413421 > > > > > > HDC341 > > > > > > MORNE THOMONDE > > > > > > Centre > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/27/2020 23:38 > > > > > > 4:34:39 > > > > > > Power > > > > > > Affected by the power issue at the main site > > > > > > The site will be back in service once the issue solved at HDC206 > > > > > > > > INC413339 > > > > > > HDO200 > > > > > > VARREUX > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > Talkpool > > > > > > 7/28/2020 0:00 > > > > > > 4:12:39 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > Team cannot reach the site due to unsafe area, they will go to the site in the morning, ETA 07:00AM > > > > > > > > INC413426 > > > > > > HDC325 > > > > > > POSTE_PIERROT > > > > > > Artibonite > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/28/2020 0:18 > > > > > > 3:54:39 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > Team has been informed and the follow up is ongoing. ETA: 07h00 AM > > > > > > > > INC413428 > > > > > > HAIDO282 > > > > > > RUE_ELIE_LAMENTIN_54 > > > > > > Port-au-Prince > > > > > > ZTE > > > > > > 2G+3G+LTE > > > > > > A > > > > > > Talkpool > > > > > > 7/28/2020 0:46 > > > > > > 3:26:39 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > Team cannot reach the site due to unsafe area, they will go to the site in the morning, ETA 07:00AM > > > > > > > > INC413345 > > > > > > HDN215 > > > > > > ST_RAPHAEL > > > > > > Nord > > > > > > Ericsson > > > > > > 2G+3G > > > > > > B > > > > > > Talkpool > > > > > > 7/28/2020 1:02 > > > > > > 3:10:39 > > > > > > Power > > > > > > Generator failure (Fuel issue) > > > > > > Portable genset is out of fuel, more update will be share once available. > > > > > > > > INC413345 > > > > > > HDN243 > > > > > > BOIS_NEUF > > > > > > Nord > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/28/2020 1:02 > > > > > > 3:10:39 > > > > > > Dependent > > > > > > Affected by the power issue at the main site > > > > > > Affected by HDN215 > > > > > > > > INC413345 > > > > > > HDN239 > > > > > > ST_RAPHAEL_II > > > > > > Nord > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/28/2020 1:02 > > > > > > 3:10:39 > > > > > > Dependent > > > > > > Affected by the power issue at the main site > > > > > > Affected by HDN215 > > > > > > > > INC413349 > > > > > > HDN157 > > > > > > MORNE_PALMISTE > > > > > > Nord-Ouest > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/28/2020 1:58 > > > > > > 2:14:39 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > Team has been informed and the follow up is ongoing. ETA: 05h30 AM > > > > > > > > INC413350 > > > > > > HAIDS277 > > > > > > JABOIN > > > > > > Sud > > > > > > ZTE > > > > > > 2G+3G > > > > > > C > > > > > > Talkpool > > > > > > 7/28/2020 2:27 > > > > > > 1:45:39 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Portable genset is out of fuel. Refueling will be done this morning, ETA: 7:10AM > > > > > > > > INC413350 > > > > > > HAIDS196 > > > > > > NAN BOULE > > > > > > Sud > > > > > > ZTE > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/28/2020 2:27 > > > > > > 1:45:39 > > > > > > Dependent > > > > > > Affected by the power issue at the main site > > > > > > Affected by HDS277 > > > > > > > > INC413354 > > > > > > HAIDN307 > > > > > > PORRIER > > > > > > Nord > > > > > > ZTE > > > > > > 2G+3G > > > > > > B > > > > > > Talkpool > > > > > > 7/28/2020 2:52 > > > > > > 1:20:39 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > Team has been informed and the follow up is ongoing. ETA: 06h30 AM > > > > > > > > INC413351 > > > > > > HDN154 > > > > > > DESMARROS > > > > > > Nord-Ouest > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/28/2020 2:54 > > > > > > 1:18:39 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > Team has been informed and the follow up is ongoing. ETA: Not yet available > > > > > > > > INC413351 > > > > > > HDN181 > > > > > > PIERRETTE > > > > > > Nord-Ouest > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/28/2020 2:54 > > > > > > 1:18:39 > > > > > > Dependent > > > > > > Affected by the power issue at the main site > > > > > > Affected by HDN154 > > > > > > > > INC413353 > > > > > > HDS200 > > > > > > VIEUX_BOURG_DAQUIN > > > > > > Sud > > > > > > Ericsson > > > > > > 2G+3G > > > > > > A > > > > > > Talkpool > > > > > > 7/28/2020 2:58 > > > > > > 1:14:39 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Heavy rain actually in the area, ETA will provided as soon as possible > > > > > > > > INC413353 > > > > > > HDS225 > > > > > > NERETTE > > > > > > Sud > > > > > > Ericsson > > > > > > 2G > > > > > > B > > > > > > Talkpool > > > > > > 7/28/2020 2:58 > > > > > > 1:14:39 > > > > > > Dependent > > > > > > Affected by the power issue at the main site > > > > > > Affected by HDS200 > > > > > > > > INC413353 > > > > > > HDS290 > > > > > > VIEUX_BOURG D'AQUIN > > > > > > Sud > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/28/2020 2:58 > > > > > > 1:14:39 > > > > > > Dependent > > > > > > Affected by the power issue at the main site > > > > > > Affected by HDS200 > > > > > > > > INC413353 > > > > > > HDS189 > > > > > > BELLEVUE_AQUIN > > > > > > Sud > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 7/28/2020 2:58 > > > > > > 1:14:39 > > > > > > Dependent > > > > > > Affected by the power issue at the main site > > > > > > Affected by HDS200 > > > > > > > > INC413357 > > > > > > HGA015 > > > > > > KADWA > > > > > > Nippes > > > > > > Ericsson > > > > > > 2G > > > > > > B > > > > > > Talkpool > > > > > > 7/28/2020 3:38 > > > > > > 0:34:39 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Team is informed, ETA: 5:30AM > > > > > > > > INC413246 > > > > > > HDO046 > > > > > > FORT_MERCREDI > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE+TDD > > > > > > A > > > > > > Talkpool > > > > > > 7/28/2020 3:48 > > > > > > 0:24:39 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > TP cannot provide any update > > > > > > > > > > ? Sites Temporary Halted site due to not able to resolve issue > > > > > > > > > Sites-out of service > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Ticket# > > > > > > Site_ID > > > > > > Site_Name > > > > > > Department > > > > > > Vendor > > > > > > Technology > > > > > > Class > > > > > > Date/time down > > > > > > Assigned Group > > > > > > Problem Summary > > > > > > Assigned Group > > > > > > Expected Resolution Time > > > > > > > > INC263407 > > > > > > HDO503 > > > > > > RUE_TIREMAS > > > > > > Port-au-Prince > > > > > > Ericsson > > > > > > 2G+3G > > > > > > B > > > > > > 16-Sep-19 > > > > > > Security_Access > > > > > > Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC336469 > > > > > > HDO106 > > > > > > MAGASIN_LAKAY > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > 15-Feb-20 > > > > > > Security_Access > > > > > > Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC369781 > > > > > > HGA146 > > > > > > JEREMIE > > > > > > Grande-Anse > > > > > > ZTE > > > > > > 2G+3G > > > > > > C > > > > > > 30-Apr-20 > > > > > > Security_Access > > > > > > To be included with Fuel department for Special Operation > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC373673 > > > > > > HDS199 > > > > > > CHERETTE > > > > > > Sud > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > 9-May-20 > > > > > > Security_Access > > > > > > To be included with Fuel department for Special Operation > > > > > > Talkpool > > > > > > No ETR yet > > > > > > > > INC386662 > > > > > > HDO617 > > > > > > HASCO > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > 5-Jun-20 > > > > > > Security_Access > > > > > > Investigation is ongoing, need to reassess the fuel sensor. > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC387502 > > > > > > HDO211 > > > > > > RUE_DES_FRONTS_FORTS > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > 6-Jun-20 > > > > > > Security_Access > > > > > > Negotiations still ongoing with security team. > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC387502 > > > > > > HDO683 > > > > > > BEL AIR > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > 6-Jun-20 > > > > > > Security_Access > > > > > > Affected due to Access blocked at HDO211, which investigations are ongoing. > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC390300 > > > > > > HDO546 > > > > > > CHARLES_BELAIR_DELMAS33 > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > A > > > > > > 12-Jun-20 > > > > > > Acquisition > > > > > > Access is blocked by owner due to payment issue > > > > > > Acquisition > > > > > > No ETR yet > > > > > > > > INC401228 > > > > > > HDN325 > > > > > > CHANSOLME > > > > > > Nord-Ouest > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > 4-Jul-20 > > > > > > Security_Access > > > > > > More theft after security locks were fabricated for the Epower. Halted again for a more detailed review > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC390129 > > > > > > HGA064 > > > > > > LATOBOLIER > > > > > > Grande-Anse > > > > > > ZTE > > > > > > 2G+3G > > > > > > C > > > > > > 7-Jul-20 > > > > > > Security_Access > > > > > > Site is halted due constant fuel theft. Security to investigate > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC405127 > > > > > > HGA120 > > > > > > TIMARE > > > > > > Grande-Anse > > > > > > ZTE > > > > > > 2G+3G > > > > > > C > > > > > > 11-Jul-20 > > > > > > Security_Access > > > > > > Site is halted due constant fuel theft. Security to investigate > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC405942 > > > > > > HDO251 > > > > > > FONTAMARA_ 35 > > > > > > Port-au-Prince > > > > > > ZTE > > > > > > 2G+3G+LTE > > > > > > A > > > > > > 13-Jul-20 > > > > > > Security_Access > > > > > > Team can't reach the site. Access is blocked by bandits. > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC410538 > > > > > > HAIGA134 > > > > > > SHADA_ANSE D'AINAULT > > > > > > Grande-Anse > > > > > > ZTE > > > > > > 2G+3G > > > > > > C > > > > > > 22-Jul-20 > > > > > > Security > > > > > > Site halted for investigation > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC410538 > > > > > > HAIGA156 > > > > > > GABRIEL > > > > > > Grande-Anse > > > > > > ZTE > > > > > > 2G+3G > > > > > > D > > > > > > 22-Jul-20 > > > > > > Dependent > > > > > > Affected by HGA134 > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC412734 > > > > > > HDO535 > > > > > > RUE_ST_MARTIN_COW > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > A > > > > > > 26-Jul-20 > > > > > > Digicel > > > > > > The antenna broke due to the strong wind, follow up is ongoing. > > > > > > Digicel > > > > > > No ETR yet > > > > > > > > > > Yours faithfully, > > > > > > Noc Team > > NETWORK OPERATION CENTER > > Unigestion Holding S.A, Digicel? Haiti > > +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com (mailto:haiti.noc at digicelgroup.com) > > # 151, Angle Ave. Jean Paul II & Imp. Duverger > > Port-au-Prince, HAITI | P.O Box. 15516 > > > > > > > > > > > Notice of Confidentiality: > > > The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. > > -- > Powertt mailing list > Powertt at tpmanagementsa.com > http://tpmanagementsa.com/mailman/listinfo/powertt_tpmanagementsa.com > -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: not available URL: From Haiti.Noc at digicelgroup.com Tue Jul 28 04:17:01 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 28 Jul 2020 10:17:01 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1084:49:22 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 958:52:22 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 188:48:22 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 179:55:22 RBS RBS Fault (RUS failure) Faulty RUS01B3.spare need to be replaced. ETR to be provided. INC411060 HDS020 MONCHILE_2 Sud-Est Ericsson 2G A Talkpool 7/23/2020 0:37 125:38:22 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411835 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 88:55:22 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411837 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 88:52:22 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412215 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/26/2020 6:02 48:13:22 Power Power Failure (Indeterminate) Faulty freeze plug and water pump must be replaced. ETR to be provided INC412616 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/26/2020 9:40 44:35:22 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412619 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 44:30:22 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412517 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/26/2020 9:55 44:20:22 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412667 HDS300 VALLEE_DE_JACMEL Sud-Est Ericsson 2G A Talkpool 7/26/2020 14:06 40:09:22 RBS RBS Fault (DUG Failure) Faulty DUG. Spare part requested and not yet available INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 38:37:22 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC412777 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 0:46 29:29:22 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 15:17:22 Power Generator failure (Indeterminate) Faulty pbc rectifier module, Spare needed, New update will be shared once available. INC413424 HDN241 BAHON Nord Ericsson 2G D Talkpool 7/28/2020 0:16 5:59:22 RBS RBS Fault (Indeterminate) Sector B down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC413100 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 7/28/2020 1:06 5:09:22 Power Generator failure (Indeterminate) Site will be restored with commercial power Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. 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Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jul 28 05:42:53 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 28 Jul 2020 11:42:53 +0000 Subject: [Rantt] NOC SITES REPORT updated for this July 28th, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this July 28th, 2020 till 7:00 AM > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 250:36:55 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site. Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 237:37:55 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 228:14:55 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 216:42:55 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 158:26:55 Power Generator failure (Indeterminate) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 154:24:55 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 143:02:55 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 15:08 136:28:55 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h10 PM. Feedback expected from them INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 134:30:55 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 133:18:55 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 129:22:55 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 113:46:55 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 108:34:55 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 101:02:55 Power Power Failure (Indeterminate) Six out of seven E-Power rectifiers are faulty. Need to be replaced. Follow up is ongoing by them. INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 66:32:55 Power Generator failure (Indeterminate) Head cylinder and gasket suspected faulty. Spare already collected at WH TP. ETR not provided yet INC412197 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 16:51 62:45:55 Power Power Failure (Indeterminate) Faulty rectifier must be replaced. Next update to share when available INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 57:16:55 Power Power Failure (Indeterminate) An assessment has been submitted. Next update to share when available INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 57:16:55 Dependent Affected by the power issue at the main site Affected by HDC033 INC412375 HGA016 MORNE_OKO Nippes Ericsson 2G C O&M Fuel 7/26/2020 0:39 54:57:55 Fuel Generator failure (Fuel issue) Fuel team is informed 7/26/2020 10:39 PM. ETR expired, new ETR not provided yet INC412725 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/26/2020 17:25 38:11:55 Power Power Failure (Indeterminate) Faulty priming pump suspected. TP team is working on site. INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 32:47:55 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412861 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D O&M Fuel 7/27/2020 0:50 30:46:55 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/27/2020 9:38 AM. ETR to be provided INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 27:56:55 Power Generator failure (Faulty board) PC board freeze. Spare not yet available. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 26:58:55 Power Generator failure (Fuel issue) Portable genset is out of fuel, more update will be share once available. INC412850 HAIDO254 MARIN_15 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/27/2020 6:12 25:24:55 Power Power Failure (Indeterminate) Team will go on site after troubleshooting on HDO539. ETA 7:30 INC412887 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/27/2020 6:22 25:14:55 Power Generator failure (Indeterminate) Portatiff genset is out of fuel, Follow up is ongoing with TP team INC412914 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 3G B Digicel 7/27/2020 6:25 25:11:55 RBS RBS Fault (Indeterminate) Talkpool TX team was on the site for troubleshooting. No feedback cannot be retrieved from team now INC413100 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 7/27/2020 12:48 18:48:55 Power Generator failure (Indeterminate) Site will be restored with commercial power INC412996 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/27/2020 14:00 17:36:55 Power Generator failure (Indeterminate) Portatiff genset is out of fuel, Follow up is ongoing with TP team INC413109 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G B Talkpool 7/27/2020 14:44 16:52:55 RBS RBS Fault (AMM failure) Faulty AMM. Team is on the site for corrective INC413109 HDC162 BIVAC Artibonite Ericsson 2G B Talkpool 7/27/2020 14:44 16:52:55 RBS Affected by RBS issue on main site Affected by HDC165 INC413109 HDC175 DAVI Artibonite Ericsson 2G B Talkpool 7/27/2020 14:44 16:52:55 RBS Affected by RBS issue on main site Affected by HDC165 INC413109 HDC372 TERRE_NEUVE Artibonite Ericsson 2G B Talkpool 7/27/2020 14:44 16:52:55 RBS Affected by RBS issue on main site Affected by HDC165 INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/27/2020 14:58 16:38:55 Power Generator failure (Indeterminate) Faulty pbc rectifier module, Spare needed, New update will be shared once available. INC413069 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 15:14 16:22:55 Power Generator failure (Indeterminate) Site will be restored with commercial power INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 15:34:55 Power Generator Failure (Engine broken) Engine broken. Awaiting for pictures to confirm INC413141 HDO411 CHABANNE Ouest Ericsson 2G D Talkpool 7/27/2020 16:10 15:26:55 Power Generator failure (Indeterminate) RAU2X13/115HP faulty, spare needed. New update will be shared once available. INC413260 HDO336 NAN_CAFE Ouest Ericsson 2G+3G A Talkpool 7/27/2020 17:30 14:06:55 Power Generator failure (Indeterminate) Team cannot reach the site due to heavy rain and very bad condition of road, ETA: 6:00AM, INC413260 HDO421 GROS MAPOU Ouest Ericsson 2G D Talkpool 7/27/2020 17:30 14:06:55 Dependent Affected by the power issue at the main site Affected by HDO336 INC413161 HDO648 THOMASSIN_32_III Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/27/2020 18:12 13:24:55 Power Power Failure (Indeterminate) faulty battery suspected, team is waiting for the key battery cage from NOC, to make the troubleshooting INC413173 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 7/27/2020 18:32 13:04:55 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 9h55 PM. ETR to be provided. INC413174 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C O&M_Fuel 7/27/2020 18:32 13:04:55 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h00 PM. ETR to be provided. INC413184 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/27/2020 19:38 11:58:55 Power Power Failure (Solar System failure) The site will be restored once the batteries have enough charge with the sun's energy INC413184 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/27/2020 19:38 11:58:55 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC318 INC412911 HDO453 BOUKAN CHAT Ouest Ericsson 2G D O&M Fuel 7/27/2020 19:40 11:56:55 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/27/2020 4:59 PM. ETR to be provided INC413318 HDO539 ROUTE NATIONALE#1 DAMIEN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/27/2020 21:06 10:30:55 Power Power Failure (Indeterminate) Team is on site, waiting for access. INC413319 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/27/2020 21:33 10:03:55 Power Power Failure (Solar System failure) The site will be restored once the batteries have enough charge with the sun's energy INC413415 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 7/27/2020 22:38 8:58:55 Power Generator failure (Indeterminate) Access issue, Access blocked by the population claiming for 4G installation. New update will shared as soon as possible. INC413321 HAIDC008 CAMP_MARY Artibonite Huawei 2G+3G B O&M Fuel 7/27/2020 23:15 8:21:55 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 11:33 PM. Feedback expected from them INC413321 HAIDC027 TROIS POINTS Artibonite Huawei 2G D O&M Fuel 7/27/2020 23:15 8:21:55 Dependent Affected by the fuel issue at the main site Affected by HDC008 INC413321 HAIDC019 BOIS NEUF_ST MARC Artibonite Huawei 2G+3G C O&M Fuel 7/27/2020 23:15 8:21:55 Dependent Affected by the fuel issue at the main site Affected by HDC008 INC413339 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/28/2020 0:00 7:36:55 Power Power Failure (Indeterminate) Team cannot reach the site due to unsafe area, they will go to the site in the morning, ETA 07:00AM INC413345 HDN215 ST_RAPHAEL Nord Ericsson 2G+3G B Talkpool 7/28/2020 1:02 6:34:55 Power Generator failure (Fuel issue) Portable genset is out of fuel, more update will be share once available. INC413345 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/28/2020 1:02 6:34:55 Dependent Affected by the power issue at the main site Affected by HDN215 INC413345 HDN239 ST_RAPHAEL_II Nord Ericsson 2G D Talkpool 7/28/2020 1:02 6:34:55 Dependent Affected by the power issue at the main site Affected by HDN215 INC413350 HAIDS277 JABOIN Sud ZTE 2G+3G C Talkpool 7/28/2020 2:27 5:09:55 Power Generator failure (Indeterminate) Portable genset is out of fuel. Refueling will be done this morning, ETA: 7:10AM INC413350 HAIDS196 NAN BOULE Sud ZTE 2G D Talkpool 7/28/2020 2:27 5:09:55 Dependent Affected by the power issue at the main site Affected by HDS277 INC413351 HDN154 DESMARROS Nord-Ouest Ericsson 2G D Talkpool 7/28/2020 2:54 4:42:55 Power Power Failure (Indeterminate) Team was at HDN157. New they will reach the site. New ETA: 07h40 AM INC413351 HDN181 PIERRETTE Nord-Ouest Ericsson 2G D Talkpool 7/28/2020 2:54 4:42:55 Dependent Affected by the power issue at the main site Affected by HDN154 INC413353 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G+3G A O&M Fuel 7/28/2020 2:58 4:38:55 Fuel Generator failure (Fuel issue) Fuel team is informed 28/07/2020 6:00 AM. ETR expired, new ETR not provided yet INC413353 HDS225 NERETTE Sud Ericsson 2G B O&M Fuel 7/28/2020 2:58 4:38:55 Dependent Affected by Fuel issue at the main site Affected by HDS200 INC413353 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D O&M Fuel 7/28/2020 2:58 4:38:55 Dependent Affected by Fuel issue at the main site Affected by HDS200 INC413353 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D O&M Fuel 7/28/2020 2:58 4:38:55 Dependent Affected by Fuel issue at the main site Affected by HDS200 INC413357 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/28/2020 3:38 3:58:55 Power Generator failure (Indeterminate) Team is working on site. INC413246 HDO046 FORT_MERCREDI Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/28/2020 3:48 3:48:55 Power Power Failure (Indeterminate) TP cannot provide any update INC413363 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 7/28/2020 5:34 2:02:55 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 08h00 AM INC413365 HAIDC293 SOUVENANCE Artibonite Huawei 2G D Talkpool 7/28/2020 5:47 1:49:55 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 08h00 AM INC413440 HDO600 LIZON_39 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/28/2020 6:05 1:31:55 Power Power Failure (Indeterminate) Team is informed, ETA 7:25AM INC412961 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/28/2020 6:06 1:30:55 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC413371 HAIDN033 BASE_AMERICAINE_COW Nord ZTE 2G+3G+LTE B Talkpool 7/28/2020 7:03 0:33:55 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1086:10:55 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 960:13:55 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 190:09:55 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 181:16:55 RBS RBS Fault (RUS failure) Faulty RUS01B3.spare need to be replaced. ETR to be provided. INC411060 HDS020 MONCHILE_2 Sud-Est Ericsson 2G A Talkpool 7/23/2020 0:37 126:59:55 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411835 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 90:16:55 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411837 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 90:13:55 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412215 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/26/2020 6:02 49:34:55 Power Power Failure (Indeterminate) Faulty freeze plug and water pump must be replaced. ETR to be provided INC412616 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/26/2020 9:40 45:56:55 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412619 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 45:51:55 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412517 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/26/2020 9:55 45:41:55 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412667 HDS300 VALLEE_DE_JACMEL Sud-Est Ericsson 2G A Talkpool 7/26/2020 14:06 41:30:55 RBS RBS Fault (DUG Failure) Faulty DUG. Spare part requested and not yet available INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 39:58:55 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC412777 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 0:46 30:50:55 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 16:38:55 Power Generator failure (Indeterminate) Faulty pbc rectifier module, Spare needed, New update will be shared once available. INC413424 HDN241 BAHON Nord Ericsson 2G D Talkpool 7/28/2020 0:16 7:20:55 RBS RBS Fault (Indeterminate) Sector B down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC413100 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 7/28/2020 1:06 6:30:55 Power Generator failure (Indeterminate) Site will be restored with commercial power INC413351 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 7/28/2020 2:54 4:42:55 Dependent Affected by the power issue at the main site Affected by HDN154 Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Sites Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC413157 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/27/2020 16:44 7/27/2020 19:20 2:36:00 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to radiator dirty OK Radiator cleaned , 1 gal, 1/2 of water added, INC413163 HAIDO263 RUE SYLVIA_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/27/2020 17:13 7/27/2020 19:34 2:21:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure OK 1/4 gallon of oil has been added then genset restarted INC413181 HDO651 VIVYMITCHEL Port-au-Prince Huawei 2G+3G+LTE D Talkpool 7/27/2020 19:33 7/27/2020 23:19 3:46:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK 125A breaker replacement done with another breaker existing on site. INC413405 HDO245 VILLAGE RAPATRIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/27/2020 22:14 7/28/2020 0:42 2:28:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK site was running on battery, team has restart the genset. INC413428 HAIDO282 RUE_ELIE_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/28/2020 0:46 7/28/2020 6:40 5:54:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Resolution details will be provided by concerned team INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 15:58 7/27/2020 20:27 4:29:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate Need to be justified RCA and Resolution details will be provided by concerned team INC412795 HDO459 MARIANI_LEOGANE Ouest Ericsson 2G B Talkpool 7/27/2020 5:11 7/27/2020 20:27 15:16:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Site out of fuel Fuel Delivery Delay After refueling team power restart the genset. INC413294 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 7/27/2020 19:17 7/27/2020 21:13 1:56:00 4:00:00 Compliant Power Generator failure (Indeterminate) Low pressure oil Root OK Electrical pump loose, electrical pump tight/re. INC413294 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Talkpool 7/27/2020 19:17 7/27/2020 21:13 1:56:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS128 Cascaded Back on air once the main site INC413410 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/27/2020 22:22 7/28/2020 0:00 1:38:00 4:00:00 Compliant Power Generator failure (Indeterminate) High temp Root OK Lack of water, radiator dirty , team added 1.5 gal of coolant INC413190 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/27/2020 20:22 7/28/2020 0:15 3:53:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and Resolution details will be provided by concerned team INC413190 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 7/27/2020 20:22 7/28/2020 0:15 3:53:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO292 Cascaded Back on air once the main site INC413416 HAIDO660 DELMAS 41 Nord Huawei 2G+3G+LTE A Talkpool 7/27/2020 22:37 7/28/2020 6:55 8:18:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and Resolution details will be provided by concerned team INC412914 HDN110 HOTEL_KAF Nord-Ouest Ericsson 3G A Digicel 7/27/2020 6:25 7/27/2020 19:28 13:03:00 4:00:00 Not Compliant RBS RBS Fault (RBS Software failure) NTP Server unreachability found Need to be justified The last information expected from Digicel team INC413304 HAIDN200 QUARTIER_MORIN Nord ZTE 2G+3G+LTE C Talkpool 7/27/2020 19:53 7/27/2020 22:12 2:19:00 4:00:00 Compliant Power Generator failure (Indeterminate) Genset failed to start OK The genset has been restarted INC413431 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 2G B Talkpool 7/28/2020 1:14 7/28/2020 3:11 1:57:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK The site is back in service with comercial power source INC413333 HDN211 MILOT Nord Ericsson 2G B Talkpool 7/27/2020 23:05 7/28/2020 6:12 7:07:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Feedback expected from field team Cascaded The site is back in service once the issue solved at HDN200 INC413333 HDN212 LA_TANNERIE Nord Ericsson 2G D Talkpool 7/27/2020 23:05 7/28/2020 6:12 7:07:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Feedback expected from field team Cascaded The site is back in service once the issue solved at HDN200 INC413333 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G B Talkpool 7/27/2020 23:05 7/28/2020 6:12 7:07:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Feedback expected from field team Cascaded The site is back in service once the issue solved at HDN200 INC413333 HDN317 LAMNY Nord Ericsson 2G D Talkpool 7/27/2020 23:05 7/28/2020 6:12 7:07:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Feedback expected from field team Cascaded The site is back in service once the issue solved at HDN200 INC413421 HDC206 THOMONDE Centre Ericsson 2G+3G B Talkpool 7/27/2020 23:38 7/28/2020 5:54 6:16:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified The last information expected from field team INC413421 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 7/27/2020 23:38 7/28/2020 5:54 6:16:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC206 Cascaded The site is back in service once the issue solved at HDC206 INC413421 HDC341 MORNE THOMONDE Centre Ericsson 2G D Talkpool 7/27/2020 23:38 7/28/2020 5:54 6:16:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC206 Cascaded The site is back in service once the issue solved at HDC206 INC413349 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 7/28/2020 1:58 7/28/2020 6:23 4:25:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified The last information expected from field team INC413354 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 7/28/2020 2:52 7/28/2020 6:37 3:45:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK The last information expected from field team INC413426 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 7/28/2020 0:18 7/28/2020 6:48 6:30:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified The last information expected from field team Cells Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC411042 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 7/22/2020 16:46 7/28/2020 0:00 127:14:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Indeterminate Need to be justified RCA and Resolution details will be provided by concerned team INC411413 HDS241 MARC_LASSERE Sud Ericsson 2G B Digicel 7/23/2020 14:06 7/28/2020 0:00 105:54:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Affected by transmission issue at HGA001 Cascade Site is back in service with the main site INC410490 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/21/2020 23:34 7/28/2020 0:00 144:26:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Faulty RUS. Need to be justified Faulty RUS replaced INC412768 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 7/26/2020 23:10 7/27/2020 18:30 19:20:00 4:00:00 Not Compliant RBS RBS Fault (DXU failure) Faulty DXU Need to be justified The faulty DXU has been replaced INC412864 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 7/27/2020 1:00 7/27/2020 16:53 15:53:00 4:00:00 Not Compliant Transmission Transmission (NPU Failure) Faulty NPU Need to be justified The faulty NPU has been replaced Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jul 28 06:39:53 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 28 Jul 2020 12:39:53 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM Message-ID: Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 6 12 11 31 60 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 36 8 0 0 39 ZTE 7 6 3 0 7 Huawei 14 12 10 0 14 Network 57 26 13 0 60 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 35 11 0 2 12 60 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 251:37:45 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site. Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 238:38:45 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 229:15:45 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 217:43:45 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 159:27:45 Power Generator failure (Indeterminate) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 155:25:45 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 144:03:45 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 15:08 137:29:45 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h10 PM. Feedback expected from them INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 135:31:45 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 134:19:45 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 130:23:45 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 114:47:45 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 109:35:45 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 102:03:45 Power Power Failure (Indeterminate) Six out of seven E-Power rectifiers are faulty. Need to be replaced. Follow up is ongoing by them. INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 67:33:45 Power Generator failure (Indeterminate) Head cylinder and gasket suspected faulty. Spare already collected at WH TP. ETR not provided yet INC412197 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 16:51 63:46:45 Power Power Failure (Indeterminate) Faulty rectifier must be replaced. Next update to share when available INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 58:17:45 Power Power Failure (Indeterminate) An assessment has been submitted. Next update to share when available INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 58:17:45 Dependent Affected by the power issue at the main site Affected by HDC033 INC412375 HGA016 MORNE_OKO Nippes Ericsson 2G C O&M Fuel 7/26/2020 0:39 55:58:45 Fuel Generator failure (Fuel issue) Fuel team is informed 7/26/2020 10:39 PM. ETR expired, new ETR not provided yet INC413339 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/26/2020 17:25 39:12:45 Dependent Affected by the power issue at the main site Issue has been resolved at the site. Now site is should be affected by issue at HDO200. INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 33:48:45 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412861 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D O&M Fuel 7/27/2020 0:50 31:47:45 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/27/2020 9:38 AM. ETR to be provided INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 28:57:45 Power Generator failure (Faulty board) PC board freeze. Spare not yet available. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 27:59:45 Power Generator failure (Fuel issue) Portable genset is out of fuel, more update will be share once available. INC412887 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/27/2020 6:22 26:15:45 Power Generator failure (Indeterminate) Portative genset is out of fuel, Follow up is ongoing with TP team INC412914 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 3G B Talkpool 7/27/2020 6:25 26:12:45 RBS RBS Fault (Indeterminate) Talkpool TX team was on the site for troubleshooting. No feedback cannot be retrieved from team now INC413100 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 7/27/2020 12:48 19:49:45 Power Generator failure (Indeterminate) Site will be restored with commercial power INC412996 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/27/2020 14:00 18:37:45 Power Generator failure (Indeterminate) Portative genset is out of fuel, Follow up is ongoing with TP team INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/27/2020 14:58 17:39:45 Power Generator failure (Indeterminate) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC413069 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 15:14 17:23:45 Power Generator failure (Indeterminate) Site will be restored with commercial power INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 16:35:45 Power Generator Failure (Engine broken) Engine broken. Awaiting for pictures to confirm INC413141 HDO411 CHABANNE Ouest Ericsson 2G D Talkpool 7/27/2020 16:10 16:27:45 Power Generator failure (Indeterminate) RAU2X13/115HP faulty, spare needed. New update will be shared once available. INC413161 HDO648 THOMASSIN_32_III Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/27/2020 18:12 14:25:45 Power Power Failure (Indeterminate) faulty battery suspected, team is waiting for the key battery cage from NOC, to make the troubleshooting INC413173 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 7/27/2020 18:32 14:05:45 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 9h55 PM. ETR to be provided. INC413174 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C O&M_Fuel 7/27/2020 18:32 14:05:45 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h00 PM. ETR to be provided. INC413184 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/27/2020 19:38 12:59:45 Power Power Failure (Solar System failure) The site will be restored once the batteries have enough charge with the sun's energy INC413184 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/27/2020 19:38 12:59:45 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC318 INC412911 HDO453 BOUKAN CHAT Ouest Ericsson 2G D O&M Fuel 7/27/2020 19:40 12:57:45 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/27/2020 4:59 PM. ETR to be provided INC413319 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/27/2020 21:33 11:04:45 Power Power Failure (Solar System failure) The site will be restored once the batteries have enough charge with the sun's energy INC413415 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 7/27/2020 22:38 9:59:45 Power Generator failure (Indeterminate) Access issue, Access blocked by the population claiming for 4G installation. New update will shared as soon as possible. INC413321 HAIDC008 CAMP_MARY Artibonite Huawei 2G+3G B O&M Fuel 7/27/2020 23:15 9:22:45 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 11:33 PM. Feedback expected from them INC413321 HAIDC027 TROIS POINTS Artibonite Huawei 2G D O&M Fuel 7/27/2020 23:15 9:22:45 Dependent Affected by the fuel issue at the main site Affected by HDC008 INC413321 HAIDC019 BOIS NEUF_ST MARC Artibonite Huawei 2G+3G C O&M Fuel 7/27/2020 23:15 9:22:45 Dependent Affected by the fuel issue at the main site Affected by HDC008 INC413339 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/28/2020 0:00 8:37:45 Power Power Failure (Indeterminate) Team already dispatched, ETA 08:40PM INC413345 HDN215 ST_RAPHAEL Nord Ericsson 2G+3G B Talkpool 7/28/2020 1:02 7:35:45 Power Generator failure (Fuel issue) Portable genset is out of fuel, more update will be share once available. INC413345 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/28/2020 1:02 7:35:45 Dependent Affected by the power issue at the main site Affected by HDN215 INC413345 HDN239 ST_RAPHAEL_II Nord Ericsson 2G D Talkpool 7/28/2020 1:02 7:35:45 Dependent Affected by the power issue at the main site Affected by HDN215 INC413350 HAIDS277 JABOIN Sud ZTE 2G+3G C Talkpool 7/28/2020 2:27 6:10:45 Power Generator failure (Indeterminate) Portable genset is out of fuel. Refueling will be done this morning, ETA: 8:40AM INC413350 HAIDS196 NAN BOULE Sud ZTE 2G D Talkpool 7/28/2020 2:27 6:10:45 Dependent Affected by the power issue at the main site Affected by HDS277 INC413351 HDN154 DESMARROS Nord-Ouest Ericsson 2G D Talkpool 7/28/2020 2:54 5:43:45 Power Power Failure (Indeterminate) TP is not managing it's team to reach the site INC413351 HDN181 PIERRETTE Nord-Ouest Ericsson 2G D Talkpool 7/28/2020 2:54 5:43:45 Dependent Affected by the power issue at the main site Affected by HDN154 INC413353 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G+3G A O&M Fuel 7/28/2020 2:58 5:39:45 Fuel Generator failure (Fuel issue) Fuel team is informed 28/07/2020 6:00 AM. ETR expired, new ETR not provided yet INC413353 HDS225 NERETTE Sud Ericsson 2G B O&M Fuel 7/28/2020 2:58 5:39:45 Dependent Affected by Fuel issue at the main site Affected by HDS200 INC413353 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D O&M Fuel 7/28/2020 2:58 5:39:45 Dependent Affected by Fuel issue at the main site Affected by HDS200 INC413353 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D O&M Fuel 7/28/2020 2:58 5:39:45 Dependent Affected by Fuel issue at the main site Affected by HDS200 INC413363 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 7/28/2020 5:34 3:03:45 Power Power Failure (Indeterminate) TP is not managing it's team to reach the site INC413365 HAIDC293 SOUVENANCE Artibonite Huawei 2G D Talkpool 7/28/2020 5:47 2:50:45 Power Power Failure (Indeterminate) TP is not managing it's team to reach the site INC413440 HDO600 LIZON_39 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/28/2020 6:05 2:32:45 Power Power Failure (Indeterminate) Team is waiting for access. INC412961 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/28/2020 6:06 2:31:45 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC413371 HAIDN033 BASE_AMERICAINE_COW Nord ZTE 2G+3G+LTE B Talkpool 7/28/2020 7:03 1:34:45 Power Power Failure (Indeterminate) Team has been informed , ETA 10:00 AM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jul 28 07:46:24 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 28 Jul 2020 13:46:24 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 09:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 09:00 AM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments No Site Running on Battery Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jul 28 07:46:49 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 28 Jul 2020 13:46:49 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM Message-ID: Hello All, Received the NOC hourly report done at 9:00 AM Sites off air by Class Class A B C D Total Total 7 11 8 22 48 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 28 8 0 0 32 ZTE 6 6 4 0 6 Huawei 10 10 10 0 10 Network 44 24 14 0 48 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 30 11 0 2 5 48 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 252:45:29 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site. Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 239:46:29 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 230:23:29 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 218:51:29 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 160:35:29 Power Generator failure (Indeterminate) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 156:33:29 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 145:11:29 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 15:08 138:37:29 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h10 PM. Feedback expected from them INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 136:39:29 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 135:27:29 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 131:31:29 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 115:55:29 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 110:43:29 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 103:11:29 Power Power Failure (Indeterminate) Six out of seven E-Power rectifiers are faulty. Need to be replaced. Follow up is ongoing by them. INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 68:41:29 Power Generator failure (Indeterminate) Head cylinder and gasket suspected faulty. Spare already collected at WH TP. ETR not provided yet INC412197 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 16:51 64:54:29 Power Power Failure (Indeterminate) Faulty rectifier must be replaced. Next update to share when available INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 59:25:29 Power Power Failure (Indeterminate) An assessment has been submitted. Next update to share when available INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 59:25:29 Dependent Affected by the power issue at the main site Affected by HDC033 INC412375 HGA016 MORNE_OKO Nippes Ericsson 2G C Talkpool 7/26/2020 0:39 57:06:29 Power Generator failure (Indeterminate) Fuel added, power team is requested to restart the genset. ETA not provided yet INC413339 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/26/2020 17:25 40:20:29 Dependent Affected by the power issue at the main site Issue has been resolved at the site. Now site is should be affected by issue at HDO200. INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 34:56:29 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412861 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D O&M Fuel 7/27/2020 0:50 32:55:29 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/27/2020 9:38 AM. ETR to be provided INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 30:05:29 Power Generator failure (Faulty board) PC board freeze. Spare not yet available. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 29:07:29 Power Generator failure (Fuel issue) Portable genset is out of fuel, more update will be share once available. INC412887 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/27/2020 6:22 27:23:29 Fuel Generator failure (Fuel issue) Portable genset is out of fuel, Follow up is ongoing with TP team INC412914 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 3G B Talkpool 7/27/2020 6:25 27:20:29 RBS RBS Fault (Indeterminate) Talkpool TX team was on the site for troubleshooting. No feedback cannot be retrieved from team now INC413100 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 7/27/2020 12:48 20:57:29 Power Generator failure (Indeterminate) Site will be restored with commercial power INC412996 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/27/2020 14:00 19:45:29 Fuel Generator failure (Fuel issue) Portable genset is out of fuel, Follow up is ongoing with TP team INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/27/2020 14:58 18:47:29 Power Generator failure (Indeterminate) Faulty pbc rectifier module, Spare needed, New update will be shared once available. INC413069 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 15:14 18:31:29 Power Generator failure (Indeterminate) Site will be restored with commercial power INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 17:43:29 Power Generator Failure (Engine broken) Engine broken. Awaiting for pictures to confirm INC413161 HDO648 THOMASSIN_32_III Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/27/2020 18:12 15:33:29 Power Power Failure (Indeterminate) faulty battery suspected, team is waiting for the key battery cage from NOC, to make the troubleshooting INC413173 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 7/27/2020 18:32 15:13:29 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 9h55 PM. ETR to be provided. INC413174 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C O&M_Fuel 7/27/2020 18:32 15:13:29 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h00 PM. ETR to be provided. INC412911 HDO453 BOUKAN CHAT Ouest Ericsson 2G D O&M Fuel 7/27/2020 19:40 14:05:29 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/27/2020 4:59 PM. ETR to be provided INC413319 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/27/2020 21:33 12:12:29 Power Power Failure (Solar System failure) The site will be restored once the batteries have enough charge with the sun's energy INC413415 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 7/27/2020 22:38 11:07:29 Power Generator failure (Indeterminate) Access issue, Access blocked by the population claiming for 4G installation. New update will shared as soon as possible. INC413339 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/28/2020 0:00 9:45:29 Power Power Failure (Indeterminate) Team is working on site. INC413345 HDN215 ST_RAPHAEL Nord Ericsson 2G+3G B Talkpool 7/28/2020 1:02 8:43:29 Fuel Generator failure (Fuel issue) Portable genset is out of fuel, more update will be share once available. INC413345 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/28/2020 1:02 8:43:29 Dependent Affected by the fuel issue at the main site Affected by HDN215 INC413345 HDN239 ST_RAPHAEL_II Nord Ericsson 2G D Talkpool 7/28/2020 1:02 8:43:29 Dependent Affected by the fuel issue at the main site Affected by HDN215 INC412961 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/28/2020 6:06 3:39:29 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC413371 HAIDN033 BASE_AMERICAINE_COW Nord ZTE 2G+3G+LTE B Talkpool 7/28/2020 7:03 2:42:29 Power Power Failure (Indeterminate) Team has been informed , ETA 10:00 AM INC413378 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/28/2020 7:49 1:56:29 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. INC413384 HAIDO526 CHEAU D'EAU Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/28/2020 8:17 1:28:29 Power Power Failure (Indeterminate) Team has been informed; ETA 10:15 am. INC413389 HDC260 DESSALINES Artibonite Ericsson 3G A Talkpool 7/28/2020 8:37 1:08:29 Power Power Failure (Indeterminate) Team has been informed , ETA not yet available INC413466 HDC295 LAVISITE Artibonite Ericsson 2G D Talkpool 7/28/2020 8:42 1:03:29 Power Power Failure (Indeterminate) Team has been informed , ETA not yet available INC413466 HDC327 ROCHE LA COUR LA CEDRAS Artibonite Ericsson 2G D Talkpool 7/28/2020 8:42 1:03:29 Dependent Affected by the power issue at the main site Affected by HDC295 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jul 28 07:48:02 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 28 Jul 2020 13:48:02 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (09:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 09:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1088:21:12 RBS RBS Fault (Indeterminate) E1 issue. Case is under Digicel TX team investigation . INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 962:24:12 Power RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 192:20:12 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 183:27:12 RBS RBS Fault (RUS failure) Faulty RUS01B3.spare need to be replaced. ETR to be provided. INC411060 HDS020 MONCHILE_2 Sud-Est Ericsson 2G A Talkpool 7/23/2020 0:37 129:10:12 RBS RBS Fault (RUS failure) Faulty RUS01B3 .Spare expected to be replaced before 12 PM . INC411835 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 92:27:12 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411837 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 92:24:12 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412215 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/26/2020 6:02 51:45:12 Power Power Failure (Indeterminate) Faulty freeze plug and water pump must be replaced. ETR to be provided INC412616 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/26/2020 9:40 48:07:12 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412619 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 48:02:12 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412517 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/26/2020 9:55 47:52:12 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412667 HDS300 VALLEE_DE_JACMEL Sud-Est Ericsson 2G A Talkpool 7/26/2020 14:06 43:41:12 RBS RBS Fault (DUG Failure) Faulty DUG .Spare expected to be replaced before 12 PM . INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 42:09:12 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC412777 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 0:46 33:01:12 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC413424 HDN241 BAHON Nord Ericsson 2G D Talkpool 7/28/2020 0:16 9:31:12 RBS RBS Fault (Indeterminate) Sector B down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC413351 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 7/28/2020 2:54 6:53:12 Dependent Affected by the power issue at the main site Affected by HDN154 INC413369 HDO349 DURAND Ouest Ericsson 2G D Talkpool 7/28/2020 8:26 1:21:12 Transmission Transmission (Indeterminate) Team is informed, ETA not yet available. INC413389 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 7/28/2020 8:42 1:05:12 Power Power Failure (Indeterminate) Team is informed, ETA not yet available. INC413184 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/28/2020 8:46 1:01:12 Power Power Failure (Solar System failure) The site will be restored once the batteries have enough charge with the sun's energy Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Tue Jul 28 08:11:25 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Tue, 28 Jul 2020 14:11:25 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM In-Reply-To: References: Message-ID: Hello NOC, Please see the updated comments - * HDO538 - Digicel to provide access * HDS299 - Waiting for genset approval from Digicel * HDC340 - Waiting for genset approval from Digicel * HDO197 - Digicel to provide access * HDS033 - Waiting for genset approval from Digicel * HDN301 - Spare not suitable, Digicel to provide another spare * HDN031 - Spare is pending to deliver from Digicel WH * HGA016 - ETA 11:30am to start genset after refuelling * HDS365 - Spare is pending to deliver from Digicel WH * HDN303 - Waiting for genset approval from Digicel * HGA010 - Please assign to Tx, Spare PBC rectifier is collection from WH, waiting for ETA * HDO648 - TOS * HDS252 - Digicel to provide access Best regards/- Nikhil Govind +509-31886159 [cid:image002.png at 01D664C5.9561AE30] From: Tp.imc.haiti On Behalf Of Haiti Noc Sent: Tuesday, July 28, 2020 9:47 AM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; Journal ; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M ; Hai_SalesGM Subject: [Tp.imc.haiti] NOC hourly report at 9:00 AM Hello All, Received the NOC hourly report done at 9:00 AM Sites off air by Class Class A B C D Total Total 7 11 8 22 48 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 28 8 0 0 32 ZTE 6 6 4 0 6 Huawei 10 10 10 0 10 Network 44 24 14 0 48 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 30 11 0 2 5 48 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 252:45:29 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site. Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 239:46:29 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 230:23:29 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 218:51:29 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 160:35:29 Power Generator failure (Indeterminate) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 156:33:29 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 145:11:29 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 15:08 138:37:29 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h10 PM. Feedback expected from them INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 136:39:29 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 135:27:29 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 131:31:29 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 115:55:29 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 110:43:29 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 103:11:29 Power Power Failure (Indeterminate) Six out of seven E-Power rectifiers are faulty. Need to be replaced. Follow up is ongoing by them. INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 68:41:29 Power Generator failure (Indeterminate) Head cylinder and gasket suspected faulty. Spare already collected at WH TP. ETR not provided yet INC412197 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 16:51 64:54:29 Power Power Failure (Indeterminate) Faulty rectifier must be replaced. Next update to share when available INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 59:25:29 Power Power Failure (Indeterminate) An assessment has been submitted. Next update to share when available INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 59:25:29 Dependent Affected by the power issue at the main site Affected by HDC033 INC412375 HGA016 MORNE_OKO Nippes Ericsson 2G C Talkpool 7/26/2020 0:39 57:06:29 Power Generator failure (Indeterminate) Fuel added, power team is requested to restart the genset. ETA not provided yet INC413339 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/26/2020 17:25 40:20:29 Dependent Affected by the power issue at the main site Issue has been resolved at the site. Now site is should be affected by issue at HDO200. INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 34:56:29 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412861 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D O&M Fuel 7/27/2020 0:50 32:55:29 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/27/2020 9:38 AM. ETR to be provided INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 30:05:29 Power Generator failure (Faulty board) PC board freeze. Spare not yet available. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 29:07:29 Power Generator failure (Fuel issue) Portable genset is out of fuel, more update will be share once available. INC412887 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/27/2020 6:22 27:23:29 Fuel Generator failure (Fuel issue) Portable genset is out of fuel, Follow up is ongoing with TP team INC412914 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 3G B Talkpool 7/27/2020 6:25 27:20:29 RBS RBS Fault (Indeterminate) Talkpool TX team was on the site for troubleshooting. No feedback cannot be retrieved from team now INC413100 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 7/27/2020 12:48 20:57:29 Power Generator failure (Indeterminate) Site will be restored with commercial power INC412996 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/27/2020 14:00 19:45:29 Fuel Generator failure (Fuel issue) Portable genset is out of fuel, Follow up is ongoing with TP team INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/27/2020 14:58 18:47:29 Power Generator failure (Indeterminate) Faulty pbc rectifier module, Spare needed, New update will be shared once available. INC413069 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 15:14 18:31:29 Power Generator failure (Indeterminate) Site will be restored with commercial power INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 17:43:29 Power Generator Failure (Engine broken) Engine broken. Awaiting for pictures to confirm INC413161 HDO648 THOMASSIN_32_III Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/27/2020 18:12 15:33:29 Power Power Failure (Indeterminate) faulty battery suspected, team is waiting for the key battery cage from NOC, to make the troubleshooting INC413173 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 7/27/2020 18:32 15:13:29 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 9h55 PM. ETR to be provided. INC413174 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C O&M_Fuel 7/27/2020 18:32 15:13:29 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h00 PM. ETR to be provided. INC412911 HDO453 BOUKAN CHAT Ouest Ericsson 2G D O&M Fuel 7/27/2020 19:40 14:05:29 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/27/2020 4:59 PM. ETR to be provided INC413319 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/27/2020 21:33 12:12:29 Power Power Failure (Solar System failure) The site will be restored once the batteries have enough charge with the sun's energy INC413415 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 7/27/2020 22:38 11:07:29 Power Generator failure (Indeterminate) Access issue, Access blocked by the population claiming for 4G installation. New update will shared as soon as possible. INC413339 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/28/2020 0:00 9:45:29 Power Power Failure (Indeterminate) Team is working on site. INC413345 HDN215 ST_RAPHAEL Nord Ericsson 2G+3G B Talkpool 7/28/2020 1:02 8:43:29 Fuel Generator failure (Fuel issue) Portable genset is out of fuel, more update will be share once available. INC413345 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/28/2020 1:02 8:43:29 Dependent Affected by the fuel issue at the main site Affected by HDN215 INC413345 HDN239 ST_RAPHAEL_II Nord Ericsson 2G D Talkpool 7/28/2020 1:02 8:43:29 Dependent Affected by the fuel issue at the main site Affected by HDN215 INC412961 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/28/2020 6:06 3:39:29 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC413371 HAIDN033 BASE_AMERICAINE_COW Nord ZTE 2G+3G+LTE B Talkpool 7/28/2020 7:03 2:42:29 Power Power Failure (Indeterminate) Team has been informed , ETA 10:00 AM INC413378 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/28/2020 7:49 1:56:29 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. INC413384 HAIDO526 CHEAU D'EAU Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/28/2020 8:17 1:28:29 Power Power Failure (Indeterminate) Team has been informed; ETA 10:15 am. INC413389 HDC260 DESSALINES Artibonite Ericsson 3G A Talkpool 7/28/2020 8:37 1:08:29 Power Power Failure (Indeterminate) Team has been informed , ETA not yet available INC413466 HDC295 LAVISITE Artibonite Ericsson 2G D Talkpool 7/28/2020 8:42 1:03:29 Power Power Failure (Indeterminate) Team has been informed , ETA not yet available INC413466 HDC327 ROCHE LA COUR LA CEDRAS Artibonite Ericsson 2G D Talkpool 7/28/2020 8:42 1:03:29 Dependent Affected by the power issue at the main site Affected by HDC295 * Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Name: image003.jpg Type: image/jpeg Size: 10377 bytes Desc: image003.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jul 28 09:25:57 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 28 Jul 2020 15:25:57 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 4 8 7 21 40 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 25 6 0 0 28 ZTE 4 4 2 0 4 Huawei 8 8 8 0 8 Network 37 18 10 0 40 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 11 0 3 4 40 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 254:24:13 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site. Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 241:25:13 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 232:02:13 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 220:30:13 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 162:14:13 Power Generator failure (Indeterminate) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 158:12:13 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 146:50:13 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 15:08 140:16:13 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/24/2020 at 1h10 PM. Feedback expected from them INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 138:18:13 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 137:06:13 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 133:10:13 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 117:34:13 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 112:22:13 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 104:50:13 Power Power Failure (Indeterminate) Six out of seven E-Power rectifiers are faulty. Need to be replaced. Follow up is ongoing by them. INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 70:20:13 Power Generator failure (Indeterminate) Head cylinder and gasket suspected faulty. Spare already collected at WH TP. ETR not provided yet INC412197 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 16:51 66:33:13 Power Power Failure (Indeterminate) Faulty rectifier must be replaced. Next update to share when available INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 61:04:13 Power Power Failure (Indeterminate) An assessment has been submitted. Next update to share when available INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 61:04:13 Dependent Affected by the power issue at the main site Affected by HDC033 INC412725 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/26/2020 17:25 41:59:13 Transmission Transmission (Indeterminate) Transmission issue suspected. RAN TP team is working on site. INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 36:35:13 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412861 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D O&M Fuel 7/27/2020 0:50 34:34:13 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/27/2020 9:38 AM. ETR to be provided INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 31:44:13 Power Generator failure (Faulty board) PC board freeze. Spare not yet available. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 30:46:13 Power Generator failure (Fuel issue) Portable genset is out of fuel, more update will be share once available. INC412887 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/27/2020 6:22 29:02:13 Fuel Generator failure (Fuel issue) Portable genset is out of fuel, Follow up is ongoing with TP team INC412914 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 3G B Digicel 7/27/2020 6:25 28:59:13 Transmission Transmission (Indeterminate) Digicel tx team is still working on site , waiting for next update INC412996 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/27/2020 14:00 21:24:13 Fuel Generator failure (Fuel issue) Portable genset is out of fuel, Follow up is ongoing with TP team INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/27/2020 14:58 20:26:13 Power Generator failure (Indeterminate) Faulty pbc rectifier module, Spare needed, New update will be shared once available. INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 19:22:13 Power Generator Failure (Engine broken) Engine broken. Awaiting for pictures to confirm INC413173 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 7/27/2020 18:32 16:52:13 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 9h55 PM. ETR to be provided. INC413174 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C O&M_Fuel 7/27/2020 18:32 16:52:13 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h00 PM. ETR to be provided. INC412911 HDO453 BOUKAN CHAT Ouest Ericsson 2G D O&M Fuel 7/27/2020 19:40 15:44:13 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/27/2020 4:59 PM. ETR to be provided INC413415 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 7/27/2020 22:38 12:46:13 Power Generator failure (Indeterminate) Access issue, Access blocked by the population claiming for 4G installation. New update will shared as soon as possible. INC413345 HDN215 ST_RAPHAEL Nord Ericsson 2G+3G B Talkpool 7/28/2020 1:02 10:22:13 Fuel Generator failure (Fuel issue) Portable genset is out of fuel, more update will be share once available. INC413345 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/28/2020 1:02 10:22:13 Dependent Affected by the fuel issue at the main site Affected by HDN215 INC413345 HDN239 ST_RAPHAEL_II Nord Ericsson 2G D Talkpool 7/28/2020 1:02 10:22:13 Dependent Affected by the fuel issue at the main site Affected by HDN215 INC412961 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/28/2020 6:06 5:18:13 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC413378 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/28/2020 7:49 3:35:13 Power Power Failure (Indeterminate) Team is working on site. INC413474 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 7/28/2020 8:37 2:47:13 Power Power Failure (Indeterminate) Team has been informed , ETA 12:30 PM INC413500 HDC296 BOIS_MARIE Artibonite Ericsson 2G D Talkpool 7/28/2020 10:40 0:44:13 Power Power Failure (Indeterminate) Team has been informed , ETA not yet available INC413500 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 7/28/2020 10:40 0:44:13 Dependent Affected by the power issue at the main site Affected by HDC296 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jul 28 10:28:38 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 28 Jul 2020 16:28:38 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1091:00:19 RBS RBS Fault (Indeterminate) E1 issue. Case is under Digicel TX team investigation . INC411060 HDS020 MONCHILE_2 Sud-Est Ericsson 2G A Talkpool 7/23/2020 0:37 131:49:19 RBS RBS Fault (RUS failure) Faulty RUS01B3 .Spare collected and is at Petit-Goave and cannot reach the site due Gasoline issue in the country. INC412667 HDS300 VALLEE_DE_JACMEL Sud-Est Ericsson 2G A Talkpool 7/26/2020 14:06 46:20:19 RBS RBS Fault (DUG Failure) Faulty DUG .Spare collected and is at Petit-Goave and cannot reach the site due Gasoline issue in the country. INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 965:03:19 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 194:59:19 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 186:06:19 RBS RBS Fault (RUS failure) Faulty RUS01B3.spare need to be replaced. ETR to be provided. INC411835 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 95:06:19 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411837 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 95:03:19 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412616 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/26/2020 9:40 50:46:19 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC413540 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 50:41:19 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412517 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/26/2020 9:55 50:31:19 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 44:48:19 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC412777 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 0:46 35:40:19 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC413184 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/28/2020 8:46 3:40:19 Power Power Failure (Solar System failure) The site will be restored once the batteries have enough charge with the sun's energy INC413369 HDO349 DURAND Ouest Ericsson 2G D Talkpool 7/28/2020 8:26 4:00:19 Transmission Transmission (Indeterminate) Team is informed, ETA 12:45 PM. INC413389 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 7/28/2020 8:42 3:44:19 RBS RBS Fault (RUS failure) After Power intervention Tx Team is requested, ETA 02:30 PM. INC413319 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/28/2020 10:33 1:53:19 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jul 28 12:22:16 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 28 Jul 2020 18:22:16 +0000 Subject: [Rantt] NOC hourly report at 2:00 PM Message-ID: Hello All, Received the NOC hourly report done at 2:00 PM Sites off air by Class Class A B C D Total Total 6 7 9 22 44 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 27 7 0 0 31 ZTE 4 4 2 0 5 Huawei 8 8 8 0 8 Network 39 19 10 0 44 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 10 0 2 5 44 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 257:20:46 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site. Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 244:21:46 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 234:58:46 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 223:26:46 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 165:10:46 Power Generator Failure (Engine broken) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 161:08:46 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 149:46:46 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 141:14:46 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 140:02:46 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 136:06:46 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 120:30:46 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 115:18:46 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 107:46:46 Power Power Failure (Indeterminate) Six out of seven E-Power rectifiers are faulty. Need to be replaced. Follow up is ongoing by them. INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 73:16:46 Power Generator failure (Indeterminate) Head cylinder and gasket suspected faulty. Spare already collected at WH TP. ETR not provided yet INC412197 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 16:51 69:29:46 Power Power Failure (Indeterminate) Faulty rectifier must be replaced. Next update to share when available INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 64:00:46 Power Power Failure (Indeterminate) An assessment has been submitted. Next update to share when available INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 64:00:46 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 39:31:46 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412861 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D O&M Fuel 7/27/2020 0:50 37:30:46 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/27/2020 9:38 AM. ETR to be provided INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 34:40:46 Power Generator failure (Faulty board) PC board freeze. Spare not yet available. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 33:42:46 Power Generator failure (Fuel issue) Portable genset is out of fuel, more update will be share once available. INC412887 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/27/2020 6:22 31:58:46 Fuel Generator failure (Fuel issue) Portable genset is out of fuel, Follow up is ongoing with TP team INC412914 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 3G B Talkpool 7/27/2020 6:25 31:55:46 Transmission Transmission (Indeterminate) TP TX team is working on site INC412996 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/27/2020 14:00 24:20:46 Fuel Generator failure (Fuel issue) Portable genset is out of fuel, Follow up is ongoing with TP team INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/27/2020 14:58 23:22:46 Power Generator failure (Indeterminate) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 22:18:46 Power Generator Failure (Engine broken) An assessment has been submitted. Next update to share when available INC413173 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 7/27/2020 18:32 19:48:46 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 9h55 PM. ETR to be provided. INC413174 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C O&M_Fuel 7/27/2020 18:32 19:48:46 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h00 PM. ETR to be provided. INC413415 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 7/27/2020 22:38 15:42:46 Power Generator failure (Indeterminate) Access issue, Access blocked by the population claiming for 4G installation. New update will shared as soon as possible. INC413345 HDN215 ST_RAPHAEL Nord Ericsson 2G+3G B Talkpool 7/28/2020 1:02 13:18:46 Fuel Generator failure (Fuel issue) Portable genset is out of fuel, more update will be share once available. INC413345 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/28/2020 1:02 13:18:46 Dependent Affected by the fuel issue at the main site Affected by HDN215 INC413345 HDN239 ST_RAPHAEL_II Nord Ericsson 2G D Talkpool 7/28/2020 1:02 13:18:46 Dependent Affected by the fuel issue at the main site Affected by HDN215 INC413378 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/28/2020 7:49 6:31:46 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/28/2020 at 12h12 PM. ETR to be provided. INC413500 HDC296 BOIS_MARIE Artibonite Ericsson 2G D Talkpool 7/28/2020 10:40 3:40:46 Power Power Failure (Indeterminate) Protestations between two armed gangs , team cannot cross to reach the site , waiting for next update INC413500 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 7/28/2020 10:40 3:40:46 Dependent Affected by the power issue at the main site Affected by HDC296 INC413605 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/28/2020 10:51 3:29:46 Power Generator Failure (Engine broken) Talkpool Break down the genset . ETR to be provide by them INC413605 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 7/28/2020 10:51 3:29:46 Dependent Affected by the power issue at the main site Affected by HDO321 INC413605 HDO454 ROCHE BLANCHE Ouest Ericsson 2G D Talkpool 7/28/2020 10:51 3:29:46 Power Affected by the power issue at the main site Affected by HDO321 INC413632 HDN238 PIGNON_II Nord Ericsson 2G D Talkpool 7/28/2020 11:50 2:30:46 Power Power Failure (Indeterminate) Team is working on site INC413634 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/28/2020 12:18 2:02:46 Power Power Failure (Indeterminate) Site will be restored with commercial power INC413550 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE A C Talkpool 7/28/2020 12:23 1:57:46 Power Power Failure (Indeterminate) Team is aware; ETA 2:25 pm. INC413643 HDC364 BELLEVUE_MARMELADE Artibonite Ericsson 2G D Talkpool 7/28/2020 12:56 1:24:46 Power Power Failure (Indeterminate) Team has been informed , ETA 4:30 PM INC413566 HDO657 BELAIR_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/28/2020 12:59 1:21:46 Power Power Failure (Indeterminate) Team is working on site. INC413650 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/28/2020 13:26 0:54:46 Power Power Failure (Indeterminate) Team is aware; ETA 3:10 pm. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jul 28 12:31:36 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 28 Jul 2020 18:31:36 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (02:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 02:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1093:04:43 RBS RBS Fault (Indeterminate) E1 issue. Case is under Digicel TX team investigation . INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 967:07:43 Power RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 197:03:43 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 188:10:43 RBS RBS Fault (RUS failure) Faulty RUS01B3.spare need to be replaced. ETR to be provided. INC411060 HDS020 MONCHILE_2 Sud-Est Ericsson 2G A Talkpool 7/23/2020 0:37 133:53:43 RBS RBS Fault (RUS failure) Faulty RUS01B3 .Spare collected and is at Petit-Goave and cannot reach the site due Gasoline issue in the country. INC411835 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 97:10:43 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411837 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 97:07:43 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412616 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/26/2020 9:40 52:50:43 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC413540 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 52:45:43 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412517 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/26/2020 9:55 52:35:43 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412667 HDS300 VALLEE_DE_JACMEL Sud-Est Ericsson 2G A Talkpool 7/26/2020 14:06 48:24:43 RBS RBS Fault (DUG Failure) Faulty DUG .Spare collected and is at Petit-Goave and cannot reach the site due Gasoline issue in the country. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 46:52:43 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC412777 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 0:46 37:44:43 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC412961 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/28/2020 6:06 8:24:43 Power Power Failure (Solar System failure) Sectors will be back up once solar energy back to the normal INC413184 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/28/2020 8:46 5:44:43 Power Power Failure (Solar System failure) The site will be restored once the batteries have enough charge with the sun's energy INC413319 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/28/2020 10:33 3:57:43 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC413565 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G B Talkpool 7/28/2020 12:50 1:40:43 RBS RBS Fault (Indeterminate) Team is informed, ETA 04:20 PM. INC413398 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 7/28/2020 13:48 0:42:43 RBS RBS Fault (Indeterminate) Team is informed, ETA not yet available. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jul 28 12:32:20 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 28 Jul 2020 18:32:20 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 02:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 02:00 PM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments No Site Running on Battery Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Tue Jul 28 13:22:09 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Tue, 28 Jul 2020 19:22:09 +0000 Subject: [Rantt] NOC hourly report at 2:00 PM In-Reply-To: References: Message-ID: Hello NOC, Please see the updated comments - * HDO538 - Digicel to provide access * HDS299 - Waiting for genset approval from Digicel * HDC340 - Waiting for genset approval from Digicel * HDS033 - Waiting for genset approval from Digicel * HDN301 - Spare is not suitable, Digicel to provide another suitable spare * HDN031 - Spare is pending to deliver from Digicel WH * HDS365 - Spare is pending to deliver from Digicel WH * HDN303 - Waiting for genset approval from Digicel * HDS325 - ETA 5pm to refuel portable genset * HGA010 - Tx issue, spare need to be collected from WH * HDS252 - Digicel to provide access Best regards/- Nikhil Govind +509-31886159 [cid:image002.png at 01D664F0.62255230] From: Dadidson Sully On Behalf Of Haiti Noc Sent: Tuesday, July 28, 2020 2:22 PM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; Journal ; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: [Fon] NOC hourly report at 2:00 PM Hello All, Received the NOC hourly report done at 2:00 PM Sites off air by Class Class A B C D Total Total 6 7 9 22 44 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 27 7 0 0 31 ZTE 4 4 2 0 5 Huawei 8 8 8 0 8 Network 39 19 10 0 44 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 10 0 2 5 44 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 257:20:46 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site. Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 244:21:46 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 234:58:46 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 223:26:46 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 165:10:46 Power Generator Failure (Engine broken) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 161:08:46 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 149:46:46 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 141:14:46 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 140:02:46 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 136:06:46 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 120:30:46 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 115:18:46 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 107:46:46 Power Power Failure (Indeterminate) Six out of seven E-Power rectifiers are faulty. Need to be replaced. Follow up is ongoing by them. INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 73:16:46 Power Generator failure (Indeterminate) Head cylinder and gasket suspected faulty. Spare already collected at WH TP. ETR not provided yet INC412197 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 16:51 69:29:46 Power Power Failure (Indeterminate) Faulty rectifier must be replaced. Next update to share when available INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 64:00:46 Power Power Failure (Indeterminate) An assessment has been submitted. Next update to share when available INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 64:00:46 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 39:31:46 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412861 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D O&M Fuel 7/27/2020 0:50 37:30:46 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/27/2020 9:38 AM. ETR to be provided INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 34:40:46 Power Generator failure (Faulty board) PC board freeze. Spare not yet available. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 33:42:46 Power Generator failure (Fuel issue) Portable genset is out of fuel, more update will be share once available. INC412887 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/27/2020 6:22 31:58:46 Fuel Generator failure (Fuel issue) Portable genset is out of fuel, Follow up is ongoing with TP team INC412914 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 3G B Talkpool 7/27/2020 6:25 31:55:46 Transmission Transmission (Indeterminate) TP TX team is working on site INC412996 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/27/2020 14:00 24:20:46 Fuel Generator failure (Fuel issue) Portable genset is out of fuel, Follow up is ongoing with TP team INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/27/2020 14:58 23:22:46 Power Generator failure (Indeterminate) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 22:18:46 Power Generator Failure (Engine broken) An assessment has been submitted. Next update to share when available INC413173 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 7/27/2020 18:32 19:48:46 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 9h55 PM. ETR to be provided. INC413174 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C O&M_Fuel 7/27/2020 18:32 19:48:46 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h00 PM. ETR to be provided. INC413415 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 7/27/2020 22:38 15:42:46 Power Generator failure (Indeterminate) Access issue, Access blocked by the population claiming for 4G installation. New update will shared as soon as possible. INC413345 HDN215 ST_RAPHAEL Nord Ericsson 2G+3G B Talkpool 7/28/2020 1:02 13:18:46 Fuel Generator failure (Fuel issue) Portable genset is out of fuel, more update will be share once available. INC413345 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/28/2020 1:02 13:18:46 Dependent Affected by the fuel issue at the main site Affected by HDN215 INC413345 HDN239 ST_RAPHAEL_II Nord Ericsson 2G D Talkpool 7/28/2020 1:02 13:18:46 Dependent Affected by the fuel issue at the main site Affected by HDN215 INC413378 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/28/2020 7:49 6:31:46 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/28/2020 at 12h12 PM. ETR to be provided. INC413500 HDC296 BOIS_MARIE Artibonite Ericsson 2G D Talkpool 7/28/2020 10:40 3:40:46 Power Power Failure (Indeterminate) Protestations between two armed gangs , team cannot cross to reach the site , waiting for next update INC413500 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 7/28/2020 10:40 3:40:46 Dependent Affected by the power issue at the main site Affected by HDC296 INC413605 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/28/2020 10:51 3:29:46 Power Generator Failure (Engine broken) Talkpool Break down the genset . ETR to be provide by them INC413605 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 7/28/2020 10:51 3:29:46 Dependent Affected by the power issue at the main site Affected by HDO321 INC413605 HDO454 ROCHE BLANCHE Ouest Ericsson 2G D Talkpool 7/28/2020 10:51 3:29:46 Power Affected by the power issue at the main site Affected by HDO321 INC413632 HDN238 PIGNON_II Nord Ericsson 2G D Talkpool 7/28/2020 11:50 2:30:46 Power Power Failure (Indeterminate) Team is working on site INC413634 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/28/2020 12:18 2:02:46 Power Power Failure (Indeterminate) Site will be restored with commercial power INC413550 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE A C Talkpool 7/28/2020 12:23 1:57:46 Power Power Failure (Indeterminate) Team is aware; ETA 2:25 pm. INC413643 HDC364 BELLEVUE_MARMELADE Artibonite Ericsson 2G D Talkpool 7/28/2020 12:56 1:24:46 Power Power Failure (Indeterminate) Team has been informed , ETA 4:30 PM INC413566 HDO657 BELAIR_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/28/2020 12:59 1:21:46 Power Power Failure (Indeterminate) Team is working on site. INC413650 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/28/2020 13:26 0:54:46 Power Power Failure (Indeterminate) Team is aware; ETA 3:10 pm. * Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Name: image003.jpg Type: image/jpeg Size: 10377 bytes Desc: image003.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jul 28 14:31:01 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 28 Jul 2020 20:31:01 +0000 Subject: [Rantt] NOC hourly report at 4:00 PM Message-ID: Hello All, Received the NOC hourly report done at 4:00 PM Sites off air by Class Class A B C D Total Total 9 7 8 38 62 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 47 7 0 0 51 ZTE 4 4 3 0 4 Huawei 7 7 7 0 7 Network 58 18 10 0 62 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 26 9 0 21 6 62 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 259:28:00 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site. Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 246:29:00 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 237:06:00 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 225:34:00 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 167:18:00 Power Generator Failure (Engine broken) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 163:16:00 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 151:54:00 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 143:22:00 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 142:10:00 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 138:14:00 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 122:38:00 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 117:26:00 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 109:54:00 Power Power Failure (Indeterminate) Six out of seven E-Power rectifiers are faulty. Need to be replaced. Follow up is ongoing by them. INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 75:24:00 Power Generator failure (Indeterminate) Head cylinder and gasket suspected faulty. Spare already collected at WH TP. ETR not provided yet INC412197 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 16:51 71:37:00 Power Power Failure (Indeterminate) Faulty rectifier must be replaced. Next update to share when available INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 66:08:00 Power Power Failure (Indeterminate) An assessment has been submitted. Next update to share when available INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 66:08:00 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 41:39:00 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412861 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D O&M Fuel 7/27/2020 0:50 39:38:00 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/27/2020 9:38 AM. ETR to be provided INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 36:48:00 Power Generator failure (Faulty board) PC board freeze. Spare not yet available. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 35:50:00 Power Generator failure (Fuel issue) Portable genset is out of fuel, more update will be share once available. INC412887 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/27/2020 6:22 34:06:00 Fuel Generator failure (Fuel issue) Portable genset is out of fuel, Follow up is ongoing with TP team INC412914 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 3G B Talkpool 7/27/2020 6:25 34:03:00 Transmission Transmission (Indeterminate) TP TX team is working on site INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/27/2020 14:58 25:30:00 Power Generator failure (Indeterminate) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 24:26:00 Power Generator Failure (Engine broken) An assessment has been submitted. Next update to share when available INC413173 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 7/27/2020 18:32 21:56:00 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 9h55 PM. ETR to be provided. INC413174 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C O&M_Fuel 7/27/2020 18:32 21:56:00 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h00 PM. ETR to be provided. INC413415 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 7/27/2020 22:38 17:50:00 Power Generator failure (Indeterminate) Access issue, Access blocked by the population claiming for 4G installation. New update will shared as soon as possible. INC413345 HDN215 ST_RAPHAEL Nord Ericsson 2G+3G B Talkpool 7/28/2020 1:02 15:26:00 Fuel Generator failure (Fuel issue) Portable genset is out of fuel, more update will be share once available. INC413345 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/28/2020 1:02 15:26:00 Dependent Affected by the fuel issue at the main site Affected by HDN215 INC413345 HDN239 ST_RAPHAEL_II Nord Ericsson 2G D Talkpool 7/28/2020 1:02 15:26:00 Dependent Affected by the fuel issue at the main site Affected by HDN215 INC413378 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/28/2020 7:49 8:39:00 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/28/2020 at 12h12 PM. ETR to be provided. INC413500 HDC296 BOIS_MARIE Artibonite Ericsson 2G D Talkpool 7/28/2020 10:40 5:48:00 Power Power Failure (Indeterminate) Protestations between two armed gangs , team cannot cross to reach the site , waiting for next update INC413500 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 7/28/2020 10:40 5:48:00 Dependent Affected by the power issue at the main site Affected by HDC296 INC413605 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/28/2020 10:51 5:37:00 Power Generator Failure (Engine broken) Talkpool Break down the genset . ETR to be provide by them INC413605 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 7/28/2020 10:51 5:37:00 Dependent Affected by the power issue at the main site Affected by HDO321 INC413605 HDO454 ROCHE BLANCHE Ouest Ericsson 2G D Talkpool 7/28/2020 10:51 5:37:00 Power Affected by the power issue at the main site Affected by HDO321 INC413632 HDN238 PIGNON_II Nord Ericsson 2G D Talkpool 7/28/2020 11:50 4:38:00 Power Power Failure (Indeterminate) Team is working on site INC413550 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/28/2020 12:23 4:05:00 Power Power Failure (Indeterminate) Team is working on site. INC413643 HDC364 BELLEVUE_MARMELADE Artibonite Ericsson 2G D Talkpool 7/28/2020 12:56 3:32:00 Power Power Failure (Indeterminate) Team has been informed , ETA 4:30 PM INC413650 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/28/2020 13:26 3:02:00 Power Power Failure (Indeterminate) Team is working on site. INC413598 HDN164 NAN_BINGO Nord-Ouest Ericsson 2G D Digicel 7/28/2020 15:06 1:22:00 Transmission Affected by the Transmission issue at the main site Troubleshooting is ongoing with digicel TX team INC413598 HDN102 BREEZE_MARINA Nord-Ouest Ericsson 2G D Digicel 7/28/2020 15:06 1:22:00 Transmission Affected by the Transmission issue at the main site Troubleshooting is ongoing with digicel TX team INC413598 HDN158 MORNE_ROND Nord-Ouest Ericsson 2G D Digicel 7/28/2020 15:06 1:22:00 Transmission Affected by the Transmission issue at the main site Troubleshooting is ongoing with digicel TX team INC413598 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 2G D Digicel 7/28/2020 15:06 1:22:00 Transmission Affected by the Transmission issue at the main site Troubleshooting is ongoing with digicel TX team INC413598 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Digicel 7/28/2020 15:06 1:22:00 Transmission Affected by the Transmission issue at the main site Troubleshooting is ongoing with digicel TX team INC413598 HDC152 GWOMON_KPEGM Artibonite Ericsson 2G B Digicel 7/28/2020 15:06 1:22:00 Transmission Affected by the Transmission issue at the main site Troubleshooting is ongoing with digicel TX team INC413598 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Digicel 7/28/2020 15:06 1:22:00 Transmission Affected by the Transmission issue at the main site Troubleshooting is ongoing with digicel TX team INC413598 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Digicel 7/28/2020 15:06 1:22:00 Transmission Affected by the Transmission issue at the main site Troubleshooting is ongoing with digicel TX team INC413598 HDN121 AUBERT Nord-Ouest Ericsson 2G D Digicel 7/28/2020 15:06 1:22:00 Transmission Affected by the Transmission issue at the main site Troubleshooting is ongoing with digicel TX team INC413598 HDN276 PETIT_BOURG Nord Ericsson 2G C Digicel 7/28/2020 15:06 1:22:00 Transmission Affected by the Transmission issue at the main site Troubleshooting is ongoing with digicel TX team INC413598 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 2G A Digicel 7/28/2020 15:06 1:22:00 Transmission Affected by the Transmission issue at the main site Troubleshooting is ongoing with digicel TX team INC413598 HDN169 BEAUCHAMP Nord-Ouest Ericsson 2G D Digicel 7/28/2020 15:06 1:22:00 Transmission Affected by the Transmission issue at the main site Troubleshooting is ongoing with digicel TX team INC413598 HDN167 FOIZON Nord-Ouest Ericsson 2G D Digicel 7/28/2020 15:06 1:22:00 Transmission Affected by the Transmission issue at the main site Troubleshooting is ongoing with digicel TX team INC413598 HDC174 NAN FORT Artibonite Ericsson 2G D Digicel 7/28/2020 15:06 1:22:00 Transmission Affected by the Transmission issue at the main site Troubleshooting is ongoing with digicel TX team INC413598 HDN117 RUE_DU_QUAI Nord-Ouest Ericsson 2G D Digicel 7/28/2020 15:06 1:22:00 Transmission Affected by the Transmission issue at the main site Troubleshooting is ongoing with digicel TX team INC413598 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Digicel 7/28/2020 15:06 1:22:00 Transmission Affected by the Transmission issue at the main site Troubleshooting is ongoing with digicel TX team INC413598 HDC151 MAIRIE GWOMON Artibonite Ericsson 2G D Digicel 7/28/2020 15:06 1:22:00 Transmission Affected by the Transmission issue at the main site Troubleshooting is ongoing with digicel TX team INC413598 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Digicel 7/28/2020 15:06 1:22:00 Transmission Affected by the Transmission issue at the main site Troubleshooting is ongoing with digicel TX team INC413670 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 3G A Talkpool 7/28/2020 15:10 1:18:00 Transmission Transmission (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 4:30 PM INC413705 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/28/2020 15:30 0:58:00 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA not provided yet. INC413705 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 7/28/2020 15:30 0:58:00 Dependent Affected by the power issue at the main site Affected by HDS292 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Tue Jul 28 15:07:52 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Tue, 28 Jul 2020 21:07:52 +0000 Subject: [Rantt] NOC hourly report at 4:00 PM In-Reply-To: References: Message-ID: HDO536: Negotiations ongoing with people in the area for access. HDO607: access not possible today. Trying again tomorrow HDC248: access road is flooded, not possible to approach site. HDO043: Site is fueled and genset started, confirm status ? HDO556: Will be fueled tomorrow. HDO673: Reported down for fuel by power team and there is no information to say when the hybrid team will visit the site. Below is the only photographs submitted on remedy, it should not be accepted as been reported down for fuel. [cid:image001.jpg at 01D66501.9C5F1CE0] Best Regards, [cid:image007.jpg at 01D66501.9C5F1CE0] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Dadidson Sully On Behalf Of Haiti Noc Sent: Tuesday, July 28, 2020 4:31 PM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: NOC hourly report at 4:00 PM Hello All, Received the NOC hourly report done at 4:00 PM Sites off air by Class Class A B C D Total Total 9 7 8 38 62 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 47 7 0 0 51 ZTE 4 4 3 0 4 Huawei 7 7 7 0 7 Network 58 18 10 0 62 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 26 9 0 21 6 62 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 259:28:00 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site. Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 246:29:00 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 237:06:00 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 225:34:00 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 167:18:00 Power Generator Failure (Engine broken) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 163:16:00 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 151:54:00 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 143:22:00 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 142:10:00 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 138:14:00 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 122:38:00 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 117:26:00 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 109:54:00 Power Power Failure (Indeterminate) Six out of seven E-Power rectifiers are faulty. Need to be replaced. Follow up is ongoing by them. INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 75:24:00 Power Generator failure (Indeterminate) Head cylinder and gasket suspected faulty. Spare already collected at WH TP. ETR not provided yet INC412197 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 16:51 71:37:00 Power Power Failure (Indeterminate) Faulty rectifier must be replaced. Next update to share when available INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 66:08:00 Power Power Failure (Indeterminate) An assessment has been submitted. Next update to share when available INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 66:08:00 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 41:39:00 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412861 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D O&M Fuel 7/27/2020 0:50 39:38:00 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/27/2020 9:38 AM. ETR to be provided INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 36:48:00 Power Generator failure (Faulty board) PC board freeze. Spare not yet available. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 35:50:00 Power Generator failure (Fuel issue) Portable genset is out of fuel, more update will be share once available. INC412887 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/27/2020 6:22 34:06:00 Fuel Generator failure (Fuel issue) Portable genset is out of fuel, Follow up is ongoing with TP team INC412914 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 3G B Talkpool 7/27/2020 6:25 34:03:00 Transmission Transmission (Indeterminate) TP TX team is working on site INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/27/2020 14:58 25:30:00 Power Generator failure (Indeterminate) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 24:26:00 Power Generator Failure (Engine broken) An assessment has been submitted. Next update to share when available INC413173 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 7/27/2020 18:32 21:56:00 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 9h55 PM. ETR to be provided. INC413174 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C O&M_Fuel 7/27/2020 18:32 21:56:00 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h00 PM. ETR to be provided. INC413415 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 7/27/2020 22:38 17:50:00 Power Generator failure (Indeterminate) Access issue, Access blocked by the population claiming for 4G installation. New update will shared as soon as possible. INC413345 HDN215 ST_RAPHAEL Nord Ericsson 2G+3G B Talkpool 7/28/2020 1:02 15:26:00 Fuel Generator failure (Fuel issue) Portable genset is out of fuel, more update will be share once available. INC413345 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/28/2020 1:02 15:26:00 Dependent Affected by the fuel issue at the main site Affected by HDN215 INC413345 HDN239 ST_RAPHAEL_II Nord Ericsson 2G D Talkpool 7/28/2020 1:02 15:26:00 Dependent Affected by the fuel issue at the main site Affected by HDN215 INC413378 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/28/2020 7:49 8:39:00 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/28/2020 at 12h12 PM. ETR to be provided. INC413500 HDC296 BOIS_MARIE Artibonite Ericsson 2G D Talkpool 7/28/2020 10:40 5:48:00 Power Power Failure (Indeterminate) Protestations between two armed gangs , team cannot cross to reach the site , waiting for next update INC413500 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 7/28/2020 10:40 5:48:00 Dependent Affected by the power issue at the main site Affected by HDC296 INC413605 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/28/2020 10:51 5:37:00 Power Generator Failure (Engine broken) Talkpool Break down the genset . ETR to be provide by them INC413605 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 7/28/2020 10:51 5:37:00 Dependent Affected by the power issue at the main site Affected by HDO321 INC413605 HDO454 ROCHE BLANCHE Ouest Ericsson 2G D Talkpool 7/28/2020 10:51 5:37:00 Power Affected by the power issue at the main site Affected by HDO321 INC413632 HDN238 PIGNON_II Nord Ericsson 2G D Talkpool 7/28/2020 11:50 4:38:00 Power Power Failure (Indeterminate) Team is working on site INC413550 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/28/2020 12:23 4:05:00 Power Power Failure (Indeterminate) Team is working on site. INC413643 HDC364 BELLEVUE_MARMELADE Artibonite Ericsson 2G D Talkpool 7/28/2020 12:56 3:32:00 Power Power Failure (Indeterminate) Team has been informed , ETA 4:30 PM INC413650 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/28/2020 13:26 3:02:00 Power Power Failure (Indeterminate) Team is working on site. INC413598 HDN164 NAN_BINGO Nord-Ouest Ericsson 2G D Digicel 7/28/2020 15:06 1:22:00 Transmission Affected by the Transmission issue at the main site Troubleshooting is ongoing with digicel TX team INC413598 HDN102 BREEZE_MARINA Nord-Ouest Ericsson 2G D Digicel 7/28/2020 15:06 1:22:00 Transmission Affected by the Transmission issue at the main site Troubleshooting is ongoing with digicel TX team INC413598 HDN158 MORNE_ROND Nord-Ouest Ericsson 2G D Digicel 7/28/2020 15:06 1:22:00 Transmission Affected by the Transmission issue at the main site Troubleshooting is ongoing with digicel TX team INC413598 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 2G D Digicel 7/28/2020 15:06 1:22:00 Transmission Affected by the Transmission issue at the main site Troubleshooting is ongoing with digicel TX team INC413598 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Digicel 7/28/2020 15:06 1:22:00 Transmission Affected by the Transmission issue at the main site Troubleshooting is ongoing with digicel TX team INC413598 HDC152 GWOMON_KPEGM Artibonite Ericsson 2G B Digicel 7/28/2020 15:06 1:22:00 Transmission Affected by the Transmission issue at the main site Troubleshooting is ongoing with digicel TX team INC413598 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Digicel 7/28/2020 15:06 1:22:00 Transmission Affected by the Transmission issue at the main site Troubleshooting is ongoing with digicel TX team INC413598 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Digicel 7/28/2020 15:06 1:22:00 Transmission Affected by the Transmission issue at the main site Troubleshooting is ongoing with digicel TX team INC413598 HDN121 AUBERT Nord-Ouest Ericsson 2G D Digicel 7/28/2020 15:06 1:22:00 Transmission Affected by the Transmission issue at the main site Troubleshooting is ongoing with digicel TX team INC413598 HDN276 PETIT_BOURG Nord Ericsson 2G C Digicel 7/28/2020 15:06 1:22:00 Transmission Affected by the Transmission issue at the main site Troubleshooting is ongoing with digicel TX team INC413598 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 2G A Digicel 7/28/2020 15:06 1:22:00 Transmission Affected by the Transmission issue at the main site Troubleshooting is ongoing with digicel TX team INC413598 HDN169 BEAUCHAMP Nord-Ouest Ericsson 2G D Digicel 7/28/2020 15:06 1:22:00 Transmission Affected by the Transmission issue at the main site Troubleshooting is ongoing with digicel TX team INC413598 HDN167 FOIZON Nord-Ouest Ericsson 2G D Digicel 7/28/2020 15:06 1:22:00 Transmission Affected by the Transmission issue at the main site Troubleshooting is ongoing with digicel TX team INC413598 HDC174 NAN FORT Artibonite Ericsson 2G D Digicel 7/28/2020 15:06 1:22:00 Transmission Affected by the Transmission issue at the main site Troubleshooting is ongoing with digicel TX team INC413598 HDN117 RUE_DU_QUAI Nord-Ouest Ericsson 2G D Digicel 7/28/2020 15:06 1:22:00 Transmission Affected by the Transmission issue at the main site Troubleshooting is ongoing with digicel TX team INC413598 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Digicel 7/28/2020 15:06 1:22:00 Transmission Affected by the Transmission issue at the main site Troubleshooting is ongoing with digicel TX team INC413598 HDC151 MAIRIE GWOMON Artibonite Ericsson 2G D Digicel 7/28/2020 15:06 1:22:00 Transmission Affected by the Transmission issue at the main site Troubleshooting is ongoing with digicel TX team INC413598 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Digicel 7/28/2020 15:06 1:22:00 Transmission Affected by the Transmission issue at the main site Troubleshooting is ongoing with digicel TX team INC413670 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 3G A Talkpool 7/28/2020 15:10 1:18:00 Transmission Transmission (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 4:30 PM INC413705 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/28/2020 15:30 0:58:00 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA not provided yet. INC413705 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 7/28/2020 15:30 0:58:00 Dependent Affected by the power issue at the main site Affected by HDS292 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image006.jpg Type: image/jpeg Size: 10377 bytes Desc: image006.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 18097 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image007.jpg Type: image/jpeg Size: 2390 bytes Desc: image007.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jul 28 15:14:25 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 28 Jul 2020 21:14:25 +0000 Subject: [Rantt] Sites in Haut-Piton Down In-Reply-To: References: Message-ID: Hello Eddy, We thank you for your help. Team is already informed. @Jithin, As spoken please send a team at HDO067 urgently to help us fix this issue. Share the ETA with us please. Regards, NOC Team From: Eddy Jean-Baptiste Sent: Tuesday, July 28, 2020 4:49 PM To: Roodjerry Jean Louis ; Shamir Stephane Supreme Cc: Hai_NOC ; Hai_Tech_Ericsson_BSS ; Hai_Tech_Transmission ; HAI_Tech_Noc ; Jean Arleff Israel Chery ; Francois Boyer ; Eng Teck Ng ; Derrick Rowe ; Hai_Tech_TX ; Haiti Noc Subject: RE: Sites in Haut-Piton Down Hi NOC , Sites are affected by the link HDO067-SDH002 which are bouncing . Note that we have a fiber cut VIGIE-MC at the same time. @ NOC Please dispatch team to help check this issue at HDO067 [cid:image001.png at 01D66502.87325110] Best Regards [cid:image003.jpg at 01D3045E.BF316A40] Eddy Jean-Baptiste Transmission Engineer Digicel Haiti 151, Angle Avenue Jean Paul II et Impasse Duverger | Haiti +509 37007995 | digicelhaiti.com From: Roodjerry Jean Louis > Sent: Tuesday, July 28, 2020 3:39 PM To: Eddy Jean-Baptiste >; Shamir Stephane Supreme > Cc: Hai_NOC >; Hai_Tech_Ericsson_BSS >; Hai_Tech_Transmission >; HAI_Tech_Noc >; Jean Arleff Israel Chery >; Francois Boyer >; Eng Teck Ng >; Derrick Rowe >; Hai_Tech_TX >; Haiti Noc > Subject: Sites in Haut-Piton Down Hello Eddy As discussed could you please check those sites below connected to SDH006 (Haut Piton ) that are down? Sites out of service Ticket# Site Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration INC413598 HDN164 NAN_BINGO Nord-Ouest Ericsson 2G D Digicel 7/28/20 15:06 0:28:14 INC413598 HDN102 BREEZE_MARINA Nord-Ouest Ericsson 2G D Digicel 7/28/20 15:06 0:28:14 INC413598 HDN158 MORNE_ROND Nord-Ouest Ericsson 2G D Digicel 7/28/20 15:06 0:28:14 INC413598 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 2G D Digicel 7/28/20 15:06 0:28:14 INC413598 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Digicel 7/28/20 15:06 0:28:14 INC413598 HDC152 GWOMON_KPEGM Artibonite Ericsson 2G B Digicel 7/28/20 15:06 0:28:14 INC413598 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Digicel 7/28/20 15:06 0:28:14 INC413598 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Digicel 7/28/20 15:06 0:28:14 INC413598 HDN121 AUBERT Nord-Ouest Ericsson 2G D Digicel 7/28/20 15:06 0:28:14 INC413598 HDN276 PETIT_BOURG Nord Ericsson 2G C Digicel 7/28/20 15:06 0:28:14 INC413598 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 2G A Digicel 7/28/20 15:06 0:28:14 INC413598 HDN169 BEAUCHAMP Nord-Ouest Ericsson 2G D Digicel 7/28/20 15:06 0:28:14 INC413598 HDN167 FOIZON Nord-Ouest Ericsson 2G D Digicel 7/28/20 15:06 0:28:14 INC413598 HDC174 NAN FORT Artibonite Ericsson 2G D Digicel 7/28/20 15:06 0:28:14 INC413598 HDN117 RUE_DU_QUAI Nord-Ouest Ericsson 2G D Digicel 7/28/20 15:06 0:28:14 INC413598 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Digicel 7/28/20 15:06 0:28:14 INC413598 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 2G B Digicel 7/28/20 15:06 0:28:14 INC413598 HDC151 MAIRIE GWOMON Artibonite Ericsson 2G D Digicel 7/28/20 15:06 0:28:14 INC413598 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Digicel 7/28/20 15:06 0:28:14 Regards, Roodjerry J.L NOC ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 1737 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 2390 bytes Desc: image002.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jul 28 15:18:58 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 28 Jul 2020 21:18:58 +0000 Subject: [Rantt] Sites in Haut-Piton Down In-Reply-To: References: Message-ID: +++++++REFERENCE INC: INC413801/TAS266493 From: Dadidson Sully On Behalf Of Haiti Noc Sent: Tuesday, July 28, 2020 5:14 PM To: Eddy Jean-Baptiste ; Jithin J Singh (jithin.j.singh at talkpool.com) ; 'ran at tpmanagementsa.com' ; Gerry Bolante (gerry.bolante at talkpool.com) ; 'rantt at tpmanagementsa.com' ; david.vielot at tpmanagementsa.com Cc: Hai_NOC ; Hai_Tech_Ericsson_BSS ; Hai_Tech_Transmission ; HAI_Tech_Noc ; Jean Arleff Israel Chery ; Francois Boyer ; Eng Teck Ng ; Derrick Rowe ; Hai_Tech_TX ; Haiti Noc ; Roodjerry Jean Louis ; Shamir Stephane Supreme Subject: RE: Sites in Haut-Piton Down Hello Eddy, We thank you for your help. Team is already informed. @Jithin, As spoken please send a team at HDO067 urgently to help us fix this issue. Share the ETA with us please. Regards, NOC Team From: Eddy Jean-Baptiste > Sent: Tuesday, July 28, 2020 4:49 PM To: Roodjerry Jean Louis >; Shamir Stephane Supreme > Cc: Hai_NOC >; Hai_Tech_Ericsson_BSS >; Hai_Tech_Transmission >; HAI_Tech_Noc >; Jean Arleff Israel Chery >; Francois Boyer >; Eng Teck Ng >; Derrick Rowe >; Hai_Tech_TX >; Haiti Noc > Subject: RE: Sites in Haut-Piton Down Hi NOC , Sites are affected by the link HDO067-SDH002 which are bouncing . Note that we have a fiber cut VIGIE-MC at the same time. @ NOC Please dispatch team to help check this issue at HDO067 [cid:image001.png at 01D66503.2BC90570] Best Regards [cid:image003.jpg at 01D3045E.BF316A40] Eddy Jean-Baptiste Transmission Engineer Digicel Haiti 151, Angle Avenue Jean Paul II et Impasse Duverger | Haiti +509 37007995 | digicelhaiti.com From: Roodjerry Jean Louis > Sent: Tuesday, July 28, 2020 3:39 PM To: Eddy Jean-Baptiste >; Shamir Stephane Supreme > Cc: Hai_NOC >; Hai_Tech_Ericsson_BSS >; Hai_Tech_Transmission >; HAI_Tech_Noc >; Jean Arleff Israel Chery >; Francois Boyer >; Eng Teck Ng >; Derrick Rowe >; Hai_Tech_TX >; Haiti Noc > Subject: Sites in Haut-Piton Down Hello Eddy As discussed could you please check those sites below connected to SDH006 (Haut Piton ) that are down? Sites out of service Ticket# Site Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration INC413598 HDN164 NAN_BINGO Nord-Ouest Ericsson 2G D Digicel 7/28/20 15:06 0:28:14 INC413598 HDN102 BREEZE_MARINA Nord-Ouest Ericsson 2G D Digicel 7/28/20 15:06 0:28:14 INC413598 HDN158 MORNE_ROND Nord-Ouest Ericsson 2G D Digicel 7/28/20 15:06 0:28:14 INC413598 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 2G D Digicel 7/28/20 15:06 0:28:14 INC413598 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Digicel 7/28/20 15:06 0:28:14 INC413598 HDC152 GWOMON_KPEGM Artibonite Ericsson 2G B Digicel 7/28/20 15:06 0:28:14 INC413598 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Digicel 7/28/20 15:06 0:28:14 INC413598 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Digicel 7/28/20 15:06 0:28:14 INC413598 HDN121 AUBERT Nord-Ouest Ericsson 2G D Digicel 7/28/20 15:06 0:28:14 INC413598 HDN276 PETIT_BOURG Nord Ericsson 2G C Digicel 7/28/20 15:06 0:28:14 INC413598 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 2G A Digicel 7/28/20 15:06 0:28:14 INC413598 HDN169 BEAUCHAMP Nord-Ouest Ericsson 2G D Digicel 7/28/20 15:06 0:28:14 INC413598 HDN167 FOIZON Nord-Ouest Ericsson 2G D Digicel 7/28/20 15:06 0:28:14 INC413598 HDC174 NAN FORT Artibonite Ericsson 2G D Digicel 7/28/20 15:06 0:28:14 INC413598 HDN117 RUE_DU_QUAI Nord-Ouest Ericsson 2G D Digicel 7/28/20 15:06 0:28:14 INC413598 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Digicel 7/28/20 15:06 0:28:14 INC413598 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 2G B Digicel 7/28/20 15:06 0:28:14 INC413598 HDC151 MAIRIE GWOMON Artibonite Ericsson 2G D Digicel 7/28/20 15:06 0:28:14 INC413598 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Digicel 7/28/20 15:06 0:28:14 Regards, Roodjerry J.L NOC ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 1737 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 2390 bytes Desc: image002.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jul 28 16:30:53 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 28 Jul 2020 22:30:53 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1097:04:21 RBS RBS Fault (Indeterminate) E1 issue. Case is under Digicel TX team investigation . INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 971:07:21 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 201:03:21 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 192:10:21 RBS RBS Fault (RUS failure) Faulty RUS01B3.spare need to be replaced. ETR to be provided. INC411060 HDS020 MONCHILE_2 Sud-Est Ericsson 2G A Talkpool 7/23/2020 0:37 137:53:21 RBS RBS Fault (RUS failure) Faulty RUS01B3 .Team is on the way with the spare . ETA to be provided INC411835 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 101:10:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411837 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 101:07:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412616 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/26/2020 9:40 56:50:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC413540 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 56:45:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412517 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/26/2020 9:55 56:35:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 50:52:21 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC412777 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 0:46 41:44:21 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC412961 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/28/2020 6:06 12:24:21 Power Power Failure (Solar System failure) Sectors will be back up once solar energy back to the normal INC413184 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/28/2020 8:46 9:44:21 Power Power Failure (Solar System failure) The site will be restored once the batteries have enough charge with the sun's energy INC413319 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/28/2020 10:33 7:57:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jul 28 17:22:05 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 28 Jul 2020 23:22:05 +0000 Subject: [Rantt] NOC SITES REPORT updated for this July 28th, 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this July 28th, 2020 till 7:00 PM > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 262:15:42 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site. Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 249:16:42 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 239:53:42 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 228:21:42 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 170:05:42 Power Generator Failure (Engine broken) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 166:03:42 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 154:41:42 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 146:09:42 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 144:57:42 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 141:01:42 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 125:25:42 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 120:13:42 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 112:41:42 Power Power Failure (Indeterminate) Six out of seven E-Power rectifiers are faulty. Need to be replaced. Follow up is ongoing by them. INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 78:11:42 Power Generator failure (Indeterminate) Head cylinder and gasket suspected faulty. Spare already collected at WH TP. ETR not provided yet INC412197 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 16:51 74:24:42 Power Power Failure (Indeterminate) Faulty rectifier must be replaced. Next update to share when available INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 68:55:42 Power Power Failure (Indeterminate) An assessment has been submitted. Next update to share when available INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 68:55:42 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 44:26:42 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412861 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D O&M Fuel 7/27/2020 0:50 42:25:42 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/27/2020 9:38 AM. ETR to be provided INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 39:35:42 Power Generator failure (Faulty board) PC board freeze. Spare not yet available. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 38:37:42 Power Generator failure (Fuel issue) Portable genset is out of fuel, more update will be share once available. INC412914 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 3G B Talkpool 7/27/2020 6:25 36:50:42 Transmission Transmission (Indeterminate) TP tx team is working on site INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/27/2020 14:58 28:17:42 Power Generator failure (Indeterminate) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 27:13:42 Power Generator Failure (Engine broken) An assessment has been submitted. Next update to share when available INC413173 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 7/27/2020 18:32 24:43:42 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 9h55 PM. ETR to be provided. INC413174 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/27/2020 18:32 24:43:42 Power Power Failure (Indeterminate) Refueling done; but site remains down. TP power team has been informed. ETA 7:15 pm. INC413415 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 7/27/2020 22:38 20:37:42 Power Generator failure (Indeterminate) Access issue, Access blocked by the population claiming for 4G installation. New update will shared as soon as possible. INC413345 HDN215 ST_RAPHAEL Nord Ericsson 2G+3G B Talkpool 7/28/2020 1:02 18:13:42 Fuel Generator failure (Fuel issue) Portable genset is out of fuel, ETR 7:00 PM INC413345 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/28/2020 1:02 18:13:42 Dependent Affected by the fuel issue at the main site Affected by HDN215 INC413345 HDN239 ST_RAPHAEL_II Nord Ericsson 2G D Talkpool 7/28/2020 1:02 18:13:42 Dependent Affected by the fuel issue at the main site Affected by HDN215 INC413605 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/28/2020 10:51 8:24:42 Power Generator Failure (Engine broken) Talkpool Break down the genset . ETR to be provide by them INC413605 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 7/28/2020 10:51 8:24:42 Dependent Affected by the power issue at the main site Affected by HDO321 INC413605 HDO454 ROCHE BLANCHE Ouest Ericsson 2G D Talkpool 7/28/2020 10:51 8:24:42 Power Affected by the power issue at the main site Affected by HDO321 INC413694 HDS301 BAINET Sud-Est Ericsson 2G C Talkpool 7/28/2020 15:18 3:57:42 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 7:30 PM INC413705 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/28/2020 15:30 3:45:42 Power Generator failure (Indeterminate) Team is working on the site. INC413705 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 7/28/2020 15:30 3:45:42 Dependent Affected by the power issue at the main site Affected by HDS292 INC411871 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/28/2020 16:06 3:09:42 Power Power Failure (Indeterminate) Site will be restored with commercial power INC413634 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/28/2020 16:24 2:51:42 Power Power Failure (Indeterminate) Site will be restored with commercial power INC413734 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/28/2020 16:30 2:45:42 Power Power Failure (Indeterminate) Team is working on site. INC413748 HAIDN021 ST_PHILOMENE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 1:33:42 Power Power Failure (Indeterminate) Team has been informed , ETA 9:40 PPM INC413748 HAIDN010 BARRIERE_BOUTEILLE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 1:33:42 Dependent Affected by the power issue at the main site Affected by HDN021 INC413748 HAIDN018 BAS_VERTIERES Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 1:33:42 Dependent Affected by the power issue at the main site Affected by HDN021 INC413748 HAIDN036 CITE_DU_PEUPLE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 1:33:42 Dependent Affected by the power issue at the main site Affected by HDN021 INC413748 HAIDN024 CITE_VERTIERES Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 1:33:42 Dependent Affected by the power issue at the main site Affected by HDN021 INC413748 HAIDN042 TI SEZON Nord ZTE 2G+3G C Talkpool 7/28/2020 17:42 1:33:42 Dependent Affected by the power issue at the main site Affected by HDN021 INC413748 HAIDN003 VERTIERE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 1:33:42 Dependent Affected by the power issue at the main site Affected by HDN021 INC413643 HDC364 BELLEVUE_MARMELADE Artibonite Ericsson 2G D Talkpool 7/28/2020 18:05 1:10:42 Power Power Failure (Indeterminate) Team is working on site INC413749 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 7/28/2020 18:09 1:06:42 Power Power Failure (Indeterminate) Team has been informed , ETA not yet available INC413820 HAIDO330 GRAND_GODET_COW Ouest Ericsson 2G D Talkpool 7/28/2020 18:44 0:31:42 Power Power Failure (Indeterminate) Team has been informed , ETA not yet available Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1096:54:47 RBS RBS Fault (Indeterminate) E1 issue. Case is under Digicel TX team investigation . INC411060 HDS020 MONCHILE_2 Sud-Est Ericsson 2G A Talkpool 7/23/2020 0:37 137:43:19 RBS RBS Fault (RUS failure) Faulty RUS01B3 .Team is on the way with the spare . ETA to be provided INC412961 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/28/2020 6:06 12:14:47 Power Power Failure (Solar System failure) Sectors will be back up once solar energy back to the normal INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 971:08:39 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 201:04:39 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 192:11:39 RBS RBS Fault (RUS failure) Faulty RUS01B3.spare need to be replaced. ETR to be provided. INC411835 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 101:11:39 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411837 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 101:08:39 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412616 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/26/2020 9:40 56:51:39 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC413540 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 56:46:39 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412517 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/26/2020 9:55 56:36:39 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 50:53:11 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC412777 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 0:46 41:45:11 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC413184 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/28/2020 8:46 9:45:39 Power Power Failure (Solar System failure) The site will be restored once the batteries have enough charge with the sun's energy INC413319 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/28/2020 10:33 7:58:39 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Sites Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC413357 HGA015 KADWA Nippes Ericsson 2G B Talkpool 7/28/2020 3:38 7/28/2020 8:06 4:28:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Faulty rear seal and front seal Need to be justified 1 gal of oil and 1 gal 1/2 of water. INC413350 HAIDS277 JABOIN Sud ZTE 2G+3G C Talkpool 7/28/2020 2:27 7/28/2020 9:54 7:27:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Fuel tank empty Need to be justified 7 galons of fuel has been performed and the genset restarted INC413350 HAIDS196 NAN BOULE Sud ZTE 2G D Talkpool 7/28/2020 2:27 7/28/2020 9:54 7:27:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS277 Cascaded Site back on air with the main site INC413353 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G+3G A O&M Fuel 7/28/2020 2:58 7/28/2020 8:18 5:20:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Site out of fuel Fuel Delivery Delay Fuel has been added. INC413353 HDS225 NERETTE Sud Ericsson 2G B O&M Fuel 7/28/2020 2:58 7/28/2020 8:18 5:20:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS200 Cascaded Site back on air with the main site INC413353 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D O&M Fuel 7/28/2020 2:58 7/28/2020 8:18 5:20:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS200 Cascaded Site back on air with the main site INC413353 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D O&M Fuel 7/28/2020 2:58 7/28/2020 8:18 5:20:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS200 Cascaded Site back on air with the main site INC413141 HDO411 CHABANNE Ouest Ericsson 2G D Talkpool 7/27/2020 16:10 7/28/2020 8:29 16:19:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indetermidate Need to be justified Site back on air with the main site INC413260 HDO336 NAN_CAFE Ouest Ericsson 2G+3G A Talkpool 7/27/2020 17:30 7/28/2020 8:47 15:17:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature) Need to be justified 1 Gal Coolant added; and genset has been started. INC413260 HDO421 GROS MAPOU Ouest Ericsson 2G D Talkpool 7/27/2020 17:30 7/28/2020 8:47 15:17:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO336 Cascaded Site back on air with the main site INC412375 HGA016 MORNE_OKO Nippes Ericsson 2G C Talkpool 7/26/2020 0:39 7/28/2020 12:33 59:53:09 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Main tank empty Fuel Delivery Delay Power team restarted genset after refueling INC412996 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/27/2020 14:00 7/28/2020 12:45 22:45:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Fuel tank empty Need to be justified 3 galons of fuel has been performed and the genset restarted INC413670 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 3G A Talkpool 7/28/2020 15:10 7/28/2020 17:34 2:24:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indetermidate Need to be justified RCA and resolution details still pending from the contractor INC412887 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/27/2020 6:22 7/28/2020 17:17 34:54:38 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Site out of fuel Need to be justified RCA and resolution details still pending from the contractor INC413109 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G B Talkpool 7/27/2020 14:44 7/28/2020 8:10 17:26:00 4:00:00 Not Compliant RBS RBS Fault (AMM failure) AMM Faulty Need to be justified AMM replaced INC413109 HDC162 BIVAC Artibonite Ericsson 2G B Talkpool 7/27/2020 14:44 7/28/2020 8:10 17:26:00 4:00:00 Not Compliant Dependent Affected by RBS issue on main site Affected by HDC165 Cascaded The genset has been restarted INC413109 HDC175 DAVI Artibonite Ericsson 2G B Talkpool 7/27/2020 14:44 7/28/2020 8:10 17:26:00 4:00:00 Not Compliant Dependent Affected by RBS issue on main site Affected by HDC165 Cascaded The site is back in service with comercial power source INC413109 HDC372 TERRE_NEUVE Artibonite Ericsson 2G B Talkpool 7/27/2020 14:44 7/28/2020 8:10 17:26:00 4:00:00 Not Compliant Dependent Affected by RBS issue on main site Affected by HDC165 Cascaded The site is back in service once the issue solved at HDN200 INC413365 HAIDC293 SOUVENANCE Artibonite Huawei 2G D Talkpool 7/28/2020 5:47 7/28/2020 8:41 2:54:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site is up but RCA and Resolution details are not yet provided INC413184 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/27/2020 19:38 7/28/2020 9:20 13:42:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Site restored with sunrise INC413184 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/27/2020 19:38 7/28/2020 9:20 13:42:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC318 Cascaded Back on air with main site INC413351 HDN154 DESMARROS Nord-Ouest Ericsson 2G D Talkpool 7/28/2020 2:54 7/28/2020 9:10 6:16:00 4:00:00 Not Compliant Power Generator failure (High temperature) Fan belt broken Fuel Delivery Delay Fan bet has been replaced INC413351 HDN181 PIERRETTE Nord-Ouest Ericsson 2G D Talkpool 7/28/2020 2:54 7/28/2020 9:10 6:16:00 4:00:00 Not Compliant Fuel Affected by the power issue at the main site Affected by HDN154 Cascaded Recovered with the main site INC413363 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 7/28/2020 5:34 7/28/2020 9:10 3:36:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure OK 1.5gal of oil added INC413321 HAIDC008 CAMP_MARY Artibonite Huawei 2G+3G B O&M Fuel 7/27/2020 23:15 7/28/2020 9:34 10:19:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted INC413321 HAIDC027 TROIS POINTS Artibonite Huawei 2G D O&M Fuel 7/27/2020 23:15 7/28/2020 9:34 10:19:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Attached to HDC008 Cascaded Recovered with the main site INC413321 HAIDC019 BOIS NEUF_ST MARC Artibonite Huawei 2G+3G C O&M Fuel 7/27/2020 23:15 7/28/2020 9:34 10:19:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Attached to HDC008 Cascaded Recovered with the main site INC413100 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 7/27/2020 12:48 7/28/2020 10:09 21:21:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Off grid OK Back on air with commercial power INC411871 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 15:14 7/28/2020 10:09 18:55:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Off grid OK Back on air with commercial power INC413371 HAIDN033 BASE_AMERICAINE_COW Nord ZTE 2G+3G+LTE B Talkpool 7/28/2020 7:03 7/28/2020 10:21 3:18:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site is up but RCA and Resolution details are not yet provided INC413319 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/27/2020 21:33 7/28/2020 10:41 13:08:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Site restored with sunrise INC413474 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 7/28/2020 8:37 7/28/2020 10:41 2:04:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Oil leakage Need to be justified 1/2gal of oil added and genset restarted INC413567 HDC270 CRETE_A_PIEROT Artibonite Ericsson 2G B Talkpool 7/28/2020 12:54 7/28/2020 13:36 0:42:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site is up but RCA and Resolution details are not yet provided INC412911 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 7/27/2020 19:40 7/28/2020 13:50 18:10:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted INC413592 HDC210 LABACIE Centre Ericsson 2G D Talkpool 7/28/2020 14:48 7/28/2020 15:22 0:34:00 4:00:00 Compliant Power Generator failure (Indeterminate) Off grid OK Site restored with commercial power INC413592 HDC319 NIRVA Centre Ericsson 2G D Talkpool 7/28/2020 14:48 7/28/2020 15:22 0:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC210 Cascaded Site back on air with the main site INC413592 HDC320 TRIANON Centre Ericsson 2G D Talkpool 7/28/2020 14:48 7/28/2020 15:22 0:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC210 Cascaded Site back on air with the main site INC413592 HDC363 NOYAU Centre Ericsson 2G D Talkpool 7/28/2020 14:48 7/28/2020 15:22 0:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC210 Cascaded Site back on air with the main site INC413500 HDC296 BOIS_MARIE Artibonite Ericsson 2G D Talkpool 7/28/2020 10:40 7/28/2020 17:05 6:25:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site is up but RCA and Resolution details are not yet provided INC413500 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 7/28/2020 10:40 7/28/2020 17:05 6:25:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC296 Cascaded Site back on air with the main site INC413632 HDN238 PIGNON_II Nord Ericsson 2G D Talkpool 7/28/2020 11:50 7/28/2020 16:32 4:42:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site is up but RCA and Resolution details are not yet provided INC413598 HDN164 NAN_BINGO Nord-Ouest Ericsson 2G D Talkpool 7/28/2020 15:06 7/28/2020 18:38 3:32:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber cut SDH008-SDH016 and MW link HDO067-SDH002 Cascaded Site back on air with the main site INC413598 HDN102 BREEZE_MARINA Nord-Ouest Ericsson 2G D Talkpool 7/28/2020 15:06 7/28/2020 18:38 3:32:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber cut SDH008-SDH016 and MW link HDO067-SDH002 Cascaded Site back on air with the main site INC413598 HDN158 MORNE_ROND Nord-Ouest Ericsson 2G D Talkpool 7/28/2020 15:06 7/28/2020 18:38 3:32:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber cut SDH008-SDH016 and MW link HDO067-SDH002 Cascaded Site back on air with the main site INC413598 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 2G D Talkpool 7/28/2020 15:06 7/28/2020 18:38 3:32:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber cut SDH008-SDH016 and MW link HDO067-SDH002 Cascaded Site back on air with the main site INC413598 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Talkpool 7/28/2020 15:06 7/28/2020 18:38 3:32:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber cut SDH008-SDH016 and MW link HDO067-SDH002 Cascaded Site back on air with the main site INC413598 HDC152 GWOMON_KPEGM Artibonite Ericsson 2G B Talkpool 7/28/2020 15:06 7/28/2020 18:38 3:32:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber cut SDH008-SDH016 and MW link HDO067-SDH002 Cascaded Site back on air with the main site INC413598 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/28/2020 15:06 7/28/2020 18:38 3:32:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber cut SDH008-SDH016 and MW link HDO067-SDH002 Cascaded Site back on air with the main site INC413598 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 7/28/2020 15:06 7/28/2020 18:38 3:32:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber cut SDH008-SDH016 and MW link HDO067-SDH002 Cascaded Site back on air with the main site INC413598 HDN121 AUBERT Nord-Ouest Ericsson 2G D Talkpool 7/28/2020 15:06 7/28/2020 18:38 3:32:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber cut SDH008-SDH016 and MW link HDO067-SDH002 Cascaded Site back on air with the main site INC413598 HDN276 PETIT_BOURG Nord Ericsson 2G C Talkpool 7/28/2020 15:06 7/28/2020 18:38 3:32:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber cut SDH008-SDH016 and MW link HDO067-SDH002 Cascaded Site back on air with the main site INC413598 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 2G A Talkpool 7/28/2020 15:06 7/28/2020 18:38 3:32:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber cut SDH008-SDH016 and MW link HDO067-SDH002 Cascaded Site back on air with the main site INC413598 HDN169 BEAUCHAMP Nord-Ouest Ericsson 2G D Talkpool 7/28/2020 15:06 7/28/2020 18:38 3:32:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber cut SDH008-SDH016 and MW link HDO067-SDH002 Cascaded Site back on air with the main site INC413598 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 7/28/2020 15:06 7/28/2020 18:38 3:32:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber cut SDH008-SDH016 and MW link HDO067-SDH002 Cascaded Site back on air with the main site INC413598 HDC174 NAN FORT Artibonite Ericsson 2G D Talkpool 7/28/2020 15:06 7/28/2020 18:38 3:32:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber cut SDH008-SDH016 and MW link HDO067-SDH002 Cascaded Site back on air with the main site INC413598 HDN117 RUE_DU_QUAI Nord-Ouest Ericsson 2G D Talkpool 7/28/2020 15:06 7/28/2020 18:38 3:32:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber cut SDH008-SDH016 and MW link HDO067-SDH002 Cascaded Site back on air with the main site INC413598 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/28/2020 15:06 7/28/2020 18:38 3:32:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber cut SDH008-SDH016 and MW link HDO067-SDH002 Cascaded Site back on air with the main site INC413598 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 2G B Talkpool 7/28/2020 15:06 7/28/2020 18:38 3:32:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber cut SDH008-SDH016 and MW link HDO067-SDH002 Cascaded Site back on air with the main site INC413598 HDC151 MAIRIE GWOMON Artibonite Ericsson 2G D Talkpool 7/28/2020 15:06 7/28/2020 18:38 3:32:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber cut SDH008-SDH016 and MW link HDO067-SDH002 Cascaded Site back on air with the main site INC413598 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/28/2020 15:06 7/28/2020 18:38 3:32:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber cut SDH008-SDH016 and MW link HDO067-SDH002 Cascaded Site back on air with the main site INC413598 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 7/28/2020 15:06 7/28/2020 18:38 3:32:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Affected by fiber cut SDH008-SDH016 and MW link HDO067-SDH002 Cascaded Site back on air with the main site INC413318 HDO539 ROUTE NATIONALE#1 DAMIEN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/27/2020 21:06 7/27/2020 23:12 2:05:52 4:00:00 Compliant Power Generator Failure (Starter battery failure) Failed to started du to starter battery faulty OK Genset was restarted with another battery. INC413448 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/28/2020 6:48 7/28/2020 7:03 0:14:52 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC412850 HAIDO254 MARIN_15 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/27/2020 6:12 7/28/2020 8:13 26:00:25 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Main tank empty Fuel Delivery Delay Rescue of 20 gallons of fuel added; and genset was restarted INC413246 HDO046 FORT_MERCREDI Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/28/2020 3:48 7/28/2020 17:09 13:21:29 4:00:00 Not Compliant Power Power Failure (Indeterminate) Breaker tripped Need to be justified Breaker has been reset INC413440 HDO600 LIZON_39 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/28/2020 6:05 7/28/2020 8:37 2:32:01 4:00:00 Compliant Power Generator failure (Low oil Pressure) Due to dirty oil sensor OK Oil sensor has been cleaned; and genset was restarted. INC413339 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/28/2020 0:00 7/28/2020 9:51 9:50:43 4:00:00 Not Compliant Power Generator failure (High temperature) Due to dirty radiator Need to be justified 3/4 gallon of coolant has been added. INC413384 HAIDO526 CHEAU D'EAU Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/28/2020 8:17 7/28/2020 10:00 1:42:21 4:00:00 Compliant Power Generator failure (Low oil Pressure) Due to rear and front seal OK 1 gallon and 1/2 of oil added, and genset has been restarted. INC413385 HDO165 GERALD_BATAILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/28/2020 8:53 7/28/2020 10:31 1:38:03 4:00:00 Compliant Power Generator failure (High temperature) Misadjusted fan belt OK Fan belt has been adjusted. INC413161 HDO648 THOMASSIN_32_III Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/27/2020 18:12 7/28/2020 12:49 18:37:18 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Battery fuse shorted Need to be justified Battery fuse has been jumped. Genset was restarted by TP team INC412725 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/26/2020 17:25 7/28/2020 12:57 43:31:53 4:00:00 Not Compliant Power Power Failure (Indeterminate) Faulty priming pump Need to be justified Priming pump has been replaced. INC410567 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/22/2020 15:08 7/28/2020 13:30 142:22:51 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Main tank empty Fuel Delivery Delay Rescue of 20 gallons of fuel added; and genset was restarted INC413566 HDO657 BELAIR_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/28/2020 12:59 7/28/2020 13:24 0:25:02 4:00:00 Compliant Power Power Failure (Indeterminate) Alarm on CPS battery OK Alarm has been reset by TP team. INC413550 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/28/2020 12:23 7/28/2020 16:07 3:44:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK After refueling; GM has been made by TP power team. INC413650 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/28/2020 13:26 7/28/2020 16:15 2:48:40 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC413378 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/28/2020 7:49 7/28/2020 16:54 9:04:58 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Main tank empty Fuel Delivery Delay Refueling has been done Cells Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC412667 HDS300 VALLEE_DE_JACMEL Sud-Est Ericsson 2G A Talkpool 7/26/2020 14:06 7/27/2020 17:52 27:45:54 4:00:00 Not Compliant RBS RBS Fault (DUG Failure) Faulty DUG Spare Faulty DUG replaced INC413351 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 7/28/2020 2:54 7/28/2020 9:29 6:35:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN154 Cascaded The site is back in service once the issue solved at HDN154 INC413424 HDN241 BAHON Nord Ericsson 2G D Talkpool 7/28/2020 0:16 7/28/2020 11:16 11:00:00 4:00:00 Not Compliant RBS RBS Fault (DTRU failure) DTRU faulty Spare Faulty DTRU replaced. INC413398 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 7/28/2020 9:50 7/28/2020 15:23 5:33:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified The last information expected from field team INC413369 HDO349 DURAND Ouest Ericsson 2G D Talkpool 7/28/2020 8:26 7/28/2020 12:40 4:14:00 4:00:00 Not Compliant RBS RBS Fault (Breaker tripped) Breaker tripped OK RBS Breaker has been reset INC413389 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 7/28/2020 8:42 7/28/2020 13:33 4:51:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) RUS Power OFF Need to be justified RUS power on INC413706 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 7/28/2020 15:30 7/28/2020 17:52 2:22:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate OK The last information expected from field team INC413565 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G B Talkpool 7/28/2020 12:50 7/28/2020 16:46 3:56:00 4:00:00 Compliant RBS RBS Fault (DXU failure) DXU faulty Spare DXU reset by team Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jul 28 18:52:55 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 29 Jul 2020 00:52:55 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM Message-ID: Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 12 6 9 32 59 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 37 6 0 0 41 ZTE 12 12 9 0 12 Huawei 6 5 5 0 6 Network 55 23 14 0 59 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 6 0 19 7 59 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 263:50:40 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site. Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 250:51:40 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 241:28:40 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 229:56:40 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 171:40:40 Power Generator Failure (Engine broken) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 167:38:40 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 156:16:40 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 147:44:40 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 146:32:40 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 142:36:40 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 127:00:40 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 121:48:40 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 114:16:40 Power Power Failure (Indeterminate) Six out of seven E-Power rectifiers are faulty. Need to be replaced. Follow up is ongoing by them. INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 79:46:40 Power Generator failure (Indeterminate) Head cylinder and gasket suspected faulty. Spare already collected at WH TP. ETR not provided yet INC412197 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 16:51 75:59:40 Power Power Failure (Indeterminate) Faulty rectifier must be replaced. Next update to share when available INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 70:30:40 Power Power Failure (Indeterminate) An assessment has been submitted. Next update to share when available INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 70:30:40 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 46:01:40 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412861 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D O&M Fuel 7/27/2020 0:50 44:00:40 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/27/2020 9:38 AM. ETR to be provided INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 41:10:40 Power Generator failure (Faulty board) PC board freeze. Spare not yet available. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 40:12:40 Power Generator failure (Fuel issue) Portable genset is out of fuel, more update will be share once available. INC412914 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 3G B Talkpool 7/27/2020 6:25 38:25:40 Transmission Transmission (Indeterminate) TP tx team is working on site INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/27/2020 14:58 29:52:40 Power Generator failure (Indeterminate) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 28:48:40 Power Generator Failure (Engine broken) An assessment has been submitted. Next update to share when available INC413173 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 7/27/2020 18:32 26:18:40 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 9h55 PM. ETR to be provided. INC413174 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/27/2020 18:32 26:18:40 Power Power Failure (Indeterminate) Refueling done; but site remains down. TP power team has been informed. ETA expired, waiting for a new ETA. INC413415 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 7/27/2020 22:38 22:12:40 Power Generator failure (Indeterminate) Access issue, Access blocked by the population claiming for 4G installation. New update will shared as soon as possible. INC411871 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/28/2020 16:06 4:44:40 Power Power Failure (Indeterminate) Site will be restored with commercial power INC413634 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/28/2020 16:24 4:26:40 Power Power Failure (Indeterminate) Site will be restored with commercial power INC413734 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 7/28/2020 16:30 4:20:40 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/28/2020 at 08h05 PM. ETR to be provided. INC413748 HAIDN021 ST_PHILOMENE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 3:08:40 Power Power Failure (Indeterminate) Team has been informed , ETA 9:10 PPM INC413748 HAIDN010 BARRIERE_BOUTEILLE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 3:08:40 Dependent Affected by the power issue at the main site Affected by HDN021 INC413748 HAIDN018 BAS_VERTIERES Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 3:08:40 Dependent Affected by the power issue at the main site Affected by HDN021 INC413748 HAIDN036 CITE_DU_PEUPLE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 3:08:40 Dependent Affected by the power issue at the main site Affected by HDN021 INC413748 HAIDN024 CITE_VERTIERES Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 3:08:40 Dependent Affected by the power issue at the main site Affected by HDN021 INC413748 HAIDN042 TI SEZON Nord ZTE 2G+3G C Talkpool 7/28/2020 17:42 3:08:40 Dependent Affected by the power issue at the main site Affected by HDN021 INC413748 HAIDN003 VERTIERE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 3:08:40 Dependent Affected by the power issue at the main site Affected by HDN021 INC413643 HDC364 BELLEVUE_MARMELADE Artibonite Ericsson 2G D Talkpool 7/28/2020 18:05 2:45:40 Power Power Failure (Indeterminate) Team is working on site INC413749 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 7/28/2020 18:09 2:41:40 Power Power Failure (Indeterminate) Team has been informed , ETA 9:15 PM INC413820 HAIDO330 GRAND_GODET_COW Ouest Huawei 2G D Talkpool 7/28/2020 18:43 2:07:40 Power Power Failure (Indeterminate) Team has been informed , ETA 9:30 PM INC413826 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/28/2020 18:43 2:07:40 Power Power Failure (Indeterminate) Team has been informed , ETA not yet available INC413598 HDN164 NAN_BINGO Nord-Ouest Ericsson 2G D Talkpool 7/28/2020 19:29 1:21:40 Transmission Affected by the Transmission issue at the main site Affected by SDH008-SDH016 meanwhile the link HDO067-SDH002 is bouncing , TP team is working on the link INC413598 HDN102 BREEZE_MARINA Nord-Ouest Ericsson 2G D Talkpool 7/28/2020 19:29 1:21:40 Transmission Affected by the Transmission issue at the main site Affected by SDH008-SDH016 meanwhile the link HDO067-SDH002 is bouncing , TP team is working on the link INC413598 HDN158 MORNE_ROND Nord-Ouest Ericsson 2G D Talkpool 7/28/2020 19:29 1:21:40 Transmission Affected by the Transmission issue at the main site Affected by SDH008-SDH016 meanwhile the link HDO067-SDH002 is bouncing , TP team is working on the link INC413598 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 2G D Talkpool 7/28/2020 19:29 1:21:40 Transmission Affected by the Transmission issue at the main site Affected by SDH008-SDH016 meanwhile the link HDO067-SDH002 is bouncing , TP team is working on the link INC413598 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Talkpool 7/28/2020 19:29 1:21:40 Transmission Affected by the Transmission issue at the main site Affected by SDH008-SDH016 meanwhile the link HDO067-SDH002 is bouncing , TP team is working on the link INC413598 HDC152 GWOMON_KPEGM Artibonite Ericsson 2G B Talkpool 7/28/2020 19:29 1:21:40 Transmission Affected by the Transmission issue at the main site Affected by SDH008-SDH016 meanwhile the link HDO067-SDH002 is bouncing , TP team is working on the link INC413598 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/28/2020 19:29 1:21:40 Transmission Affected by the Transmission issue at the main site Affected by SDH008-SDH016 meanwhile the link HDO067-SDH002 is bouncing , TP team is working on the link INC413598 HDN121 AUBERT Nord-Ouest Ericsson 2G D Talkpool 7/28/2020 19:29 1:21:40 Transmission Affected by the Transmission issue at the main site Affected by SDH008-SDH016 meanwhile the link HDO067-SDH002 is bouncing , TP team is working on the link INC413598 HDN276 PETIT_BOURG Nord Ericsson 2G C Talkpool 7/28/2020 19:29 1:21:40 Transmission Affected by the Transmission issue at the main site Affected by SDH008-SDH016 meanwhile the link HDO067-SDH002 is bouncing , TP team is working on the link INC413598 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 2G A Talkpool 7/28/2020 19:29 1:21:40 Transmission Affected by the Transmission issue at the main site Affected by SDH008-SDH016 meanwhile the link HDO067-SDH002 is bouncing , TP team is working on the link INC413598 HDN169 BEAUCHAMP Nord-Ouest Ericsson 2G D Talkpool 7/28/2020 19:29 1:21:40 Transmission Affected by the Transmission issue at the main site Affected by SDH008-SDH016 meanwhile the link HDO067-SDH002 is bouncing , TP team is working on the link INC413598 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 7/28/2020 19:29 1:21:40 Transmission Affected by the Transmission issue at the main site Affected by SDH008-SDH016 meanwhile the link HDO067-SDH002 is bouncing , TP team is working on the link INC413598 HDC174 NAN FORT Artibonite Ericsson 2G D Talkpool 7/28/2020 19:29 1:21:40 Transmission Affected by the Transmission issue at the main site Affected by SDH008-SDH016 meanwhile the link HDO067-SDH002 is bouncing , TP team is working on the link INC413598 HDN117 RUE_DU_QUAI Nord-Ouest Ericsson 2G D Talkpool 7/28/2020 19:29 1:21:40 Transmission Affected by the Transmission issue at the main site Affected by SDH008-SDH016 meanwhile the link HDO067-SDH002 is bouncing , TP team is working on the link INC413598 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/28/2020 19:29 1:21:40 Transmission Affected by the Transmission issue at the main site Affected by SDH008-SDH016 meanwhile the link HDO067-SDH002 is bouncing , TP team is working on the link INC413598 HDC151 MAIRIE GWOMON Artibonite Ericsson 2G D Talkpool 7/28/2020 19:29 1:21:40 Transmission Affected by the Transmission issue at the main site Affected by SDH008-SDH016 meanwhile the link HDO067-SDH002 is bouncing , TP team is working on the link INC413598 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 7/28/2020 19:29 1:21:40 Transmission Affected by the Transmission issue at the main site Affected by SDH008-SDH016 meanwhile the link HDO067-SDH002 is bouncing , TP team is working on the link INC413767 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/28/2020 19:37 1:13:40 Power Generator failure (Indeterminate) Team is informed, ETA to be provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jul 28 19:46:47 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 29 Jul 2020 01:46:47 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1100:19:31 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 974:22:31 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 204:18:31 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 195:25:31 RBS RBS Fault (RUS failure) Faulty RUS01B3.spare need to be replaced. ETR to be provided. INC411060 HDS020 MONCHILE_2 Sud-Est Ericsson 2G A Talkpool 7/23/2020 0:37 141:08:31 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411835 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 104:25:31 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411837 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 104:22:31 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412616 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/26/2020 9:40 60:05:31 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412619 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 60:00:31 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412517 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/26/2020 9:55 59:50:31 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 54:07:31 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC412777 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 0:46 44:59:31 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC413100 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 7/28/2020 1:06 20:39:31 Power Generator failure (Indeterminate) Site will be restored with commercial power INC413705 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/28/2020 15:30 6:15:31 Power Generator failure (Indeterminate) Team is working on the site. INC413705 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 7/28/2020 15:30 6:15:31 Dependent Affected by the power issue at the main site Affected by HDS292 Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jul 28 20:47:09 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 29 Jul 2020 02:47:09 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 13 6 6 17 42 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 19 6 0 0 23 ZTE 12 12 9 0 12 Huawei 7 7 6 0 7 Network 38 25 15 0 42 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 6 0 2 7 42 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 265:42:19 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site. Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 252:43:19 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 243:20:19 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 231:48:19 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 173:32:19 Power Generator Failure (Engine broken) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 169:30:19 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 158:08:19 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 149:36:19 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 148:24:19 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 144:28:19 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 128:52:19 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 123:40:19 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 116:08:19 Power Power Failure (Indeterminate) Six out of seven E-Power rectifiers are faulty. Need to be replaced. Follow up is ongoing by them. INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 81:38:19 Power Generator failure (Indeterminate) Head cylinder and gasket suspected faulty. Spare already collected at WH TP. ETR not provided yet INC412197 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 16:51 77:51:19 Power Power Failure (Indeterminate) Faulty rectifier must be replaced. Next update to share when available INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 72:22:19 Power Power Failure (Indeterminate) An assessment has been submitted. Next update to share when available INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 72:22:19 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 47:53:19 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412861 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D O&M Fuel 7/27/2020 0:50 45:52:19 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/27/2020 9:38 AM. ETR to be provided INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 43:02:19 Power Generator failure (Faulty board) PC board freeze. Spare not yet available. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 42:04:19 Power Generator failure (Fuel issue) Portable genset is out of fuel, more update will be share once available. INC412914 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 3G B Talkpool 7/27/2020 6:25 40:17:19 Transmission Transmission (Indeterminate) TP TX team is working on site INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/27/2020 14:58 31:44:19 Power Generator failure (Indeterminate) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 30:40:19 Power Generator Failure (Engine broken) An assessment has been submitted. Next update to share when available INC413173 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 7/27/2020 18:32 28:10:19 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 9h55 PM. ETR to be provided. INC413415 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 7/27/2020 22:38 24:04:19 Power Generator failure (Indeterminate) Access issue, Access blocked by the population claiming for 4G installation. New update will shared as soon as possible. INC411871 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/28/2020 16:06 6:36:19 Power Power Failure (Indeterminate) Site will be restored with commercial power INC413634 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/28/2020 16:24 6:18:19 Power Power Failure (Indeterminate) Site will be restored with commercial power INC413734 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 7/28/2020 16:30 6:12:19 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/28/2020 at 08h05 PM. ETR to be provided. INC413748 HAIDN021 ST_PHILOMENE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 5:00:19 Power Power Failure (Indeterminate) Power team was on the site and requested TX team. TX Team has been informed. ETA: Not yet available INC413748 HAIDN010 BARRIERE_BOUTEILLE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 5:00:19 Dependent Affected by the power issue at the main site Affected by HDN021 INC413748 HAIDN018 BAS_VERTIERES Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 5:00:19 Dependent Affected by the power issue at the main site Affected by HDN021 INC413748 HAIDN036 CITE_DU_PEUPLE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 5:00:19 Dependent Affected by the power issue at the main site Affected by HDN021 INC413748 HAIDN024 CITE_VERTIERES Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 5:00:19 Dependent Affected by the power issue at the main site Affected by HDN021 INC413748 HAIDN042 TI SEZON Nord ZTE 2G+3G C Talkpool 7/28/2020 17:42 5:00:19 Dependent Affected by the power issue at the main site Affected by HDN021 INC413748 HAIDN003 VERTIERE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 5:00:19 Dependent Affected by the power issue at the main site Affected by HDN021 INC413643 HDC364 BELLEVUE_MARMELADE Artibonite Ericsson 2G D Talkpool 7/28/2020 18:05 4:37:19 Power Generator Failure (Injection pump failure) Faulty pump injector. Spare part not yet available. ETR to be provided INC413749 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 7/28/2020 18:09 4:33:19 Power Power Failure (Indeterminate) Power team was on the site and requested TX team. TX Team has been informed. ETA: Not yet available INC413767 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/28/2020 19:37 3:05:19 Power Generator failure (Indeterminate) Portable genset out of fuel, No fuel in the region, Tomorrow they will check where to find, ETA: 8:00AM INC413851 HAIDC021 RUE_ST_JEAN_COW Artibonite Huawei 2G+3G+LTE A Talkpool 7/28/2020 20:58 1:44:19 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Still not yet available INC413854 HDO089 CITE_ETERNEL Port-au-Prince Huawei 2G+3G B Talkpool 7/28/2020 21:01 1:41:19 Power Generator failure (Indeterminate) unsafe area, team will reach the site in the morning, ETA to be provided INC413855 HDO245 VILLAGE RAPATRIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/28/2020 21:05 1:37:19 Power Generator failure (Indeterminate) Team is working on site. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jul 28 22:41:24 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 29 Jul 2020 04:41:24 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 12 8 6 19 45 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 20 7 0 0 25 ZTE 13 13 10 0 13 Huawei 7 6 5 0 7 Network 40 26 15 0 45 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 6 0 4 8 45 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 267:40:26 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site. Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 254:41:26 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 245:18:26 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 233:46:26 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 175:30:26 Power Generator Failure (Engine broken) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 171:28:26 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 160:06:26 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 151:34:26 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 150:22:26 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 146:26:26 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 130:50:26 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 125:38:26 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 118:06:26 Power Power Failure (Indeterminate) Six out of seven E-Power rectifiers are faulty. Need to be replaced. Follow up is ongoing by them. INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 83:36:26 Power Generator failure (Indeterminate) Head cylinder and gasket suspected faulty. Spare already collected at WH TP. ETR not provided yet INC412197 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 16:51 79:49:26 Power Power Failure (Indeterminate) Faulty rectifier must be replaced. Next update to share when available INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 74:20:26 Power Power Failure (Indeterminate) An assessment has been submitted. Next update to share when available INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 74:20:26 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 49:51:26 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412861 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D O&M Fuel 7/27/2020 0:50 47:50:26 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/27/2020 9:38 AM. ETR to be provided INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 45:00:26 Power Generator failure (Faulty board) PC board freeze. Spare not yet available. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 44:02:26 Power Generator failure (Fuel issue) Portable genset is out of fuel, more update will be share once available. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/27/2020 14:58 33:42:26 Power Generator failure (Indeterminate) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 32:38:26 Power Generator Failure (Engine broken) An assessment has been submitted. Next update to share when available INC413173 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 7/27/2020 18:32 30:08:26 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 9h55 PM. ETR to be provided. INC413415 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 7/27/2020 22:38 26:02:26 Power Generator failure (Indeterminate) Access issue, Access blocked by the population claiming for 4G installation. New update will shared as soon as possible. INC411871 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/28/2020 16:06 8:34:26 Power Power Failure (Indeterminate) Site will be restored with commercial power INC413634 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/28/2020 16:24 8:16:26 Power Power Failure (Indeterminate) Site will be restored with commercial power INC413734 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 7/28/2020 16:30 8:10:26 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/28/2020 at 08h05 PM. ETR to be provided. INC413748 HAIDN021 ST_PHILOMENE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 6:58:26 Transmission Router (Faulty power supply) Faulty power supply, no spare available on the region INC413748 HAIDN010 BARRIERE_BOUTEILLE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 6:58:26 Dependent Affected by the Transmission issue at the main site Affected by HDN021 INC413748 HAIDN018 BAS_VERTIERES Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 6:58:26 Dependent Affected by the Transmission issue at the main site Affected by HDN021 INC413748 HAIDN036 CITE_DU_PEUPLE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 6:58:26 Dependent Affected by the Transmission issue at the main site Affected by HDN021 INC413748 HAIDN042 TI SEZON Nord ZTE 2G+3G C Talkpool 7/28/2020 17:42 6:58:26 Dependent Affected by the Transmission issue at the main site Affected by HDN021 INC413748 HAIDN003 VERTIERE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 6:58:26 Dependent Affected by the Transmission issue at the main site Affected by HDN021 INC413748 HAIDN024 CITE_VERTIERES Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 6:58:26 Dependent Affected by the Transmission issue at the main site Affected by HDN021 INC413643 HDC364 BELLEVUE_MARMELADE Artibonite Ericsson 2G D Talkpool 7/28/2020 18:05 6:35:26 Power Generator Failure (Injection pump failure) Faulty pump injector. Spare part not yet available. ETR to be provided INC413749 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 7/28/2020 18:09 6:31:26 Transmission Transmission (Indeterminate) Power team was on the site and requested TX team. TX Team has been informed. ETA: Not yet available INC413820 HAIDO330 GRAND_GODET_COW Ouest Huawei 2G D Talkpool 7/28/2020 18:43 5:57:26 Transmission Transmission (Indeterminate) Power team was on the site and requested TX team. TX Team has been informed. ETA: Not yet available INC413767 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/28/2020 19:37 5:03:26 Power Generator failure (Indeterminate) Portable genset out of fuel, No fuel in the region, Tomorrow they will check where to find, ETA: 8:00AM INC413854 HDO089 CITE_ETERNEL Port-au-Prince Huawei 2G+3G B Talkpool 7/28/2020 21:01 3:39:26 Power Generator failure (Indeterminate) unsafe area, team will reach the site in the morning, ETA to be provided INC413868 HAIDO526 CHEAU D'EAU Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/28/2020 22:05 2:35:26 Power Generator failure (Indeterminate) As per the site inspector, the area is unsafe, team will reach the site in the morning, ETA to be provided. INC413870 HDS322 CAS JACQUES/MARIGOT Sud-Est Ericsson 2G D Talkpool 7/28/2020 22:30 2:10:26 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC413903 HDS353 THIOTTE Sud-Est Ericsson 3G B Digicel 7/28/2020 22:42 1:58:26 Dependent Affected by the power issue at the main site Affected by HDS353 INC413873 HDS197 MADAME LOUIS Sud Ericsson 3G B Digicel 7/28/2020 23:22 1:18:26 Power Generator failure (Indeterminate) Fuel issue in the region, Team will reach the site this morning, ETA: 6:30AM INC413875 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/28/2020 23:41 0:59:26 Power Generator failure (Indeterminate) Team is informed, ETA to be provided. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jul 28 22:43:53 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 29 Jul 2020 04:43:53 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1103:17:09 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 977:20:09 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 207:16:09 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 198:23:09 RBS RBS Fault (RUS failure) Faulty RUS01B3.spare need to be replaced. ETR to be provided. INC411060 HDS020 MONCHILE_2 Sud-Est Ericsson 2G A Talkpool 7/23/2020 0:37 144:06:09 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replace. Follow up is ongoing INC411835 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 107:23:09 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411837 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 107:20:09 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412616 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/26/2020 9:40 63:03:09 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412619 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 62:58:09 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412517 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/26/2020 9:55 62:48:09 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 57:05:09 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC412777 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 0:46 47:57:09 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 33:45:09 Power Generator failure (Indeterminate) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC413100 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 7/28/2020 1:06 23:37:09 Power Generator failure (Indeterminate) Site will be restored with commercial power INC413705 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/28/2020 15:30 9:13:09 RBS RBS Fault (Indeterminate) TX Team is working on the site. INC413705 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 7/28/2020 15:30 9:13:09 Dependent Affected by the power issue at the main site Affected by HDS292 INC413908 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G C Talkpool 7/29/2020 0:31 0:12:09 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC413884 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 7/29/2020 0:39 0:04:09 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jul 28 23:07:25 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 29 Jul 2020 05:07:25 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM Sites off air by Class Class A B C D Total Total 12 8 6 19 45 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 21 6 0 0 25 ZTE 13 13 10 0 13 Huawei 7 6 5 0 7 Network 41 25 15 0 45 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 6 0 4 8 45 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 268:06:47 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site. Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 255:07:47 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 245:44:47 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 234:12:47 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 175:56:47 Power Generator Failure (Engine broken) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 171:54:47 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 160:32:47 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 152:00:47 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 150:48:47 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 146:52:47 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 131:16:47 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 126:04:47 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 118:32:47 Power Power Failure (Indeterminate) Six out of seven E-Power rectifiers are faulty. Need to be replaced. Follow up is ongoing by them. INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 84:02:47 Power Generator failure (Indeterminate) Head cylinder and gasket suspected faulty. Spare already collected at WH TP. ETR not provided yet INC412197 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 16:51 80:15:47 Power Power Failure (Indeterminate) Faulty rectifier must be replaced. Next update to share when available INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 74:46:47 Power Power Failure (Indeterminate) An assessment has been submitted. Next update to share when available INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 74:46:47 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 50:17:47 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412861 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D O&M Fuel 7/27/2020 0:50 48:16:47 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/27/2020 9:38 AM. ETR to be provided INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 45:26:47 Power Generator failure (Faulty board) PC board freeze. Spare not yet available. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 44:28:47 Power Generator failure (Fuel issue) Portable genset is out of fuel, more update will be share once available. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/27/2020 14:58 34:08:47 Power Generator failure (Indeterminate) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 33:04:47 Power Generator Failure (Engine broken) An assessment has been submitted. Next update to share when available INC413173 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 7/27/2020 18:32 30:34:47 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 9h55 PM. ETR to be provided. INC413415 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 7/27/2020 22:38 26:28:47 Power Generator failure (Indeterminate) Access issue, Access blocked by the population claiming for 4G installation. New update will shared as soon as possible. INC411871 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/28/2020 16:06 9:00:47 Power Power Failure (Indeterminate) Site will be restored with commercial power INC413634 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/28/2020 16:24 8:42:47 Power Power Failure (Indeterminate) Site will be restored with commercial power INC413734 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 7/28/2020 16:30 8:36:47 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/28/2020 at 08h05 PM. ETR to be provided. INC413748 HAIDN010 BARRIERE_BOUTEILLE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 7:24:47 Dependent Affected by RBS issue on main site Affected by HDN021 INC413748 HAIDN018 BAS_VERTIERES Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 7:24:47 Dependent Affected by RBS issue on main site Affected by HDN021 INC413748 HAIDN036 CITE_DU_PEUPLE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 7:24:47 Dependent Affected by RBS issue on main site Affected by HDN021 INC413748 HAIDN042 TI SEZON Nord ZTE 2G+3G C Talkpool 7/28/2020 17:42 7:24:47 Dependent Affected by RBS issue on main site Affected by HDN021 INC413748 HAIDN003 VERTIERE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 7:24:47 Dependent Affected by RBS issue on main site Affected by HDN021 INC413748 HAIDN021 ST_PHILOMENE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 7:24:47 RBS RBS Fault (PSU faulty) Faulty power supply. Spare part not yet available. ETR cannot be provided INC413748 HAIDN024 CITE_VERTIERES Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 7:24:47 Dependent Affected by RBS issue on main site Affected by HDN021 INC413643 HDC364 BELLEVUE_MARMELADE Artibonite Ericsson 2G D Talkpool 7/28/2020 18:05 7:01:47 Power Generator Failure (Injection pump failure) Faulty pump injector. Spare part not yet available. ETR to be provided INC413749 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 7/28/2020 18:09 6:57:47 Transmission Transmission (Indeterminate) Power team was on the site and requested TX team. TX Team has been informed. ETA: Not yet available INC413820 HAIDO330 GRAND_GODET_COW Ouest Huawei 2G D Talkpool 7/28/2020 18:43 6:23:47 Transmission Transmission (Indeterminate) Power team was on the site and requested TX team. TX Team has been informed. ETA: Not yet available INC413767 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/28/2020 19:37 5:29:47 Power Generator failure (Indeterminate) Portable genset out of fuel, No fuel in the region, Tomorrow they will check where to find, ETA: 8:00AM INC413854 HDO089 CITE_ETERNEL Port-au-Prince Huawei 2G+3G B Talkpool 7/28/2020 21:01 4:05:47 Power Generator failure (Indeterminate) unsafe area, team will reach the site in the morning, ETA to be provided INC413868 HAIDO526 CHEAU D'EAU Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/28/2020 22:05 3:01:47 Power Generator failure (Indeterminate) As per the site inspector, the area is unsafe, team will reach the site in the morning, ETA to be provided. INC413870 HDS322 CAS JACQUES/MARIGOT Sud-Est Ericsson 2G D Talkpool 7/28/2020 22:30 2:36:47 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC413903 HDS353 THIOTTE Sud-Est Ericsson 3G B Digicel 7/28/2020 22:42 2:24:47 Dependent Affected by the power issue at the main site Affected by HDS353 INC413873 HDS197 MADAME LOUIS Sud Ericsson 2G B Digicel 7/28/2020 23:22 1:44:47 Power Generator failure (Indeterminate) Fuel issue in the region, Team will reach the site this morning, ETA: 6:30AM INC413875 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/28/2020 23:41 1:25:47 Power Generator failure (Indeterminate) Site is located, in a private house, no access during the night, team will go in the morning, ETA 07:00AM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 29 01:16:35 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 29 Jul 2020 07:16:35 +0000 Subject: [Rantt] NOC hourly report at 3:00 AM Message-ID: Hello All, Received the NOC hourly report done at 3:00 AM Sites off air by Class Class A B C D Total Total 15 9 6 20 50 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 23 5 0 0 25 ZTE 16 16 12 1 16 Huawei 9 8 6 0 9 Network 48 29 18 1 50 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 30 6 0 4 10 50 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 270:15:40 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site. Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 257:16:40 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 247:53:40 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 236:21:40 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 178:05:40 Power Generator Failure (Engine broken) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 174:03:40 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 162:41:40 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 154:09:40 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 152:57:40 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 149:01:40 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 133:25:40 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 128:13:40 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 120:41:40 Power Power Failure (Indeterminate) Six out of seven E-Power rectifiers are faulty. Need to be replaced. Follow up is ongoing by them. INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 86:11:40 Power Generator failure (Indeterminate) Head cylinder and gasket suspected faulty. Spare already collected at WH TP. ETR not provided yet INC412197 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 16:51 82:24:40 Power Power Failure (Indeterminate) Faulty rectifier must be replaced. Next update to share when available INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 76:55:40 Power Power Failure (Indeterminate) An assessment has been submitted. Next update to share when available INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 76:55:40 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 52:26:40 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412861 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D O&M Fuel 7/27/2020 0:50 50:25:40 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/27/2020 9:38 AM. ETR to be provided INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 47:35:40 Power Generator failure (Faulty board) PC board freeze. Spare not yet available. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 46:37:40 Power Generator Failure (Engine broken) Portable genset has been moved to another site. Recovery plan expected from talkpool INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 35:13:40 Power Generator Failure (Engine broken) An assessment has been submitted. Next update to share when available INC413173 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 7/27/2020 18:32 32:43:40 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 9h55 PM. ETR to be provided. INC413415 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 7/27/2020 22:38 28:37:40 Power Generator failure (Indeterminate) Access issue, Access blocked by the population claiming for 4G installation. New update will shared as soon as possible. INC411871 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/28/2020 16:06 11:09:40 Power Power Failure (Indeterminate) Site will be restored with commercial power INC413634 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/28/2020 16:24 10:51:40 Power Power Failure (Indeterminate) Site will be restored with commercial power INC413734 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 7/28/2020 16:30 10:45:40 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/28/2020 at 08h05 PM. ETR to be provided. INC413748 HAIDN021 ST_PHILOMENE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 9:33:40 RBS RBS Fault (PSU faulty) Faulty power supply. Spare part not yet available. ETR cannot be provided INC413748 HAIDN010 BARRIERE_BOUTEILLE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 9:33:40 Dependent Affected by RBS issue on main site Affected by HDN021 INC413748 HAIDN018 BAS_VERTIERES Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 9:33:40 Dependent Affected by RBS issue on main site Affected by HDN021 INC413748 HAIDN036 CITE_DU_PEUPLE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 9:33:40 Dependent Affected by RBS issue on main site Affected by HDN021 INC413748 HAIDN042 TI SEZON Nord ZTE 2G+3G C Talkpool 7/28/2020 17:42 9:33:40 Dependent Affected by RBS issue on main site Affected by HDN021 INC413748 HAIDN003 VERTIERE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 9:33:40 Dependent Affected by RBS issue on main site Affected by HDN021 INC413748 HAIDN024 CITE_VERTIERES Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 9:33:40 Dependent Affected by RBS issue on main site Affected by HDN021 INC413643 HDC364 BELLEVUE_MARMELADE Artibonite Ericsson 2G D Talkpool 7/28/2020 18:05 9:10:40 Power Generator Failure (Injection pump failure) Faulty pump injector. Spare part not yet available. ETR to be provided INC413749 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 7/28/2020 18:09 9:06:40 Transmission Transmission (Indeterminate) More update expected from TX team. ETA still not yet available INC413820 HAIDO330 GRAND_GODET_COW Ouest Huawei 2G D Talkpool 7/28/2020 18:43 8:32:40 Transmission Transmission (Indeterminate) Power team was on the site and requested TX team. TX Team has been informed. ETA: 07h15 AM INC413767 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/28/2020 19:37 7:38:40 Power Generator failure (Indeterminate) Portable genset out of fuel, No fuel in the region, Tomorrow they will check where to find, ETA: 8:00AM INC413854 HDO089 CITE_ETERNEL Port-au-Prince Huawei 2G+3G B Talkpool 7/28/2020 21:01 6:14:40 Power Generator failure (Indeterminate) unsafe area, team will reach the site in the morning, ETA to be provided INC413868 HAIDO526 CHEAU D'EAU Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/28/2020 22:05 5:10:40 Power Generator failure (Indeterminate) As per the site inspector, the area is unsafe, team will reach the site in the morning, ETA to be provided. INC413873 HDS197 MADAME LOUIS Sud Ericsson 2G B Talkpool 7/28/2020 23:22 3:53:40 Power Generator failure (Indeterminate) Fuel issue in the region, Team will reach the site this morning, ETA: 6:30AM INC413875 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/28/2020 23:41 3:34:40 Power Generator failure (Indeterminate) Site is located, in a private house, no access during the night, team will go in the morning, ETA 07:00AM INC413912 HDN215 ST_RAPHAEL Nord Ericsson 2G+3G B Talkpool 7/29/2020 1:36 1:39:40 Power Generator failure (Fuel issue) Site is running on a portable genset which is now running out of fuel. ETA will be provided INC413912 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/29/2020 1:36 1:39:40 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDN215 INC413912 HDN239 ST_RAPHAEL_II Nord Ericsson 2G D Talkpool 7/29/2020 1:36 1:39:40 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDN215 INC413913 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G A Talkpool 7/29/2020 1:40 1:35:40 Power Generator failure (Indeterminate) Team is informed, ETA 3:30AM INC413891 HAIDO658 MARTISSANT Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 7/29/2020 2:21 0:54:40 Power Generator failure (Indeterminate) Site is located, in a super market, no access during the night, team will go in the morning, ETA 07:00AM INC413891 HAIDO251 FONTAMARA_35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/29/2020 2:21 0:54:40 Dependent Affected by the power issue at the main site Affected by HDO658 INC413917 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/29/2020 2:48 0:27:40 Power Generator failure (Indeterminate) Team is informed, ETA to be provided INC413893 HAIDO600 LIZON_39 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/29/2020 2:56 0:19:40 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 29 01:18:58 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 29 Jul 2020 07:18:58 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (03:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 03:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1105:52:05 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 979:55:05 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 209:51:05 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 200:58:05 RBS RBS Fault (RUS failure) Faulty RUS01B3.spare need to be replaced. ETR to be provided. INC411835 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 109:58:05 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411837 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 109:55:05 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412616 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/26/2020 9:40 65:38:05 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412619 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 65:33:05 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412517 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/26/2020 9:55 65:23:05 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 59:40:05 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC412777 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 0:46 50:32:05 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 36:20:05 Power Generator failure (Indeterminate) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC413100 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 7/28/2020 1:06 26:12:05 Power Generator failure (Indeterminate) Site will be restored with commercial power INC413705 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/28/2020 15:30 11:48:05 RBS RBS Fault (Indeterminate) Spare E1 cable & NPU needed for more troubleshooting, ETR 7:30 AM INC413908 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G C Talkpool 7/29/2020 0:31 2:47:05 RBS RBS Fault (Indeterminate) Sector S affected. Team has been informed and the follow up is ongoing. ETA: Still not yet available INC413884 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 7/29/2020 0:39 2:39:05 RBS RBS Fault (DTRU failure) Sector C affected. Faulty DTRU. Spare part not yet available Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 29 02:15:12 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 29 Jul 2020 08:15:12 +0000 Subject: [Rantt] NOC hourly report at 4:00 AM Message-ID: Hello All, Received the NOC hourly report done at 4:00 AM Sites off air by Class Class A B C D Total Total 16 10 7 20 53 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 25 6 0 0 27 ZTE 17 17 13 1 17 Huawei 9 8 6 0 9 Network 51 31 19 1 53 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 32 7 0 4 10 53 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 271:13:33 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site. Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 258:14:33 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 248:51:33 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 237:19:33 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 179:03:33 Power Generator Failure (Engine broken) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 175:01:33 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 163:39:33 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 155:07:33 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 153:55:33 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 149:59:33 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 134:23:33 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 129:11:33 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 121:39:33 Power Power Failure (Indeterminate) Six out of seven E-Power rectifiers are faulty. Need to be replaced. Follow up is ongoing by them. INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 87:09:33 Power Generator failure (Indeterminate) Head cylinder and gasket suspected faulty. Spare already collected at WH TP. ETR not provided yet INC412197 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 16:51 83:22:33 Power Power Failure (Indeterminate) Faulty rectifier must be replaced. Next update to share when available INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 77:53:33 Power Power Failure (Indeterminate) An assessment has been submitted. Next update to share when available INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 77:53:33 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 53:24:33 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412861 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D O&M Fuel 7/27/2020 0:50 51:23:33 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/27/2020 9:38 AM. ETR to be provided INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 48:33:33 Power Generator failure (Faulty board) PC board freeze. Spare not yet available. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 47:35:33 Power Generator failure (Fuel issue) Portable genset has been moved to another site. Recovery plan expected from Talkpool INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 36:11:33 Power Generator Failure (Engine broken) An assessment has been submitted. Next update to share when available INC413173 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 7/27/2020 18:32 33:41:33 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 9h55 PM. ETR to be provided. INC413415 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 7/27/2020 22:38 29:35:33 Power Generator failure (Indeterminate) Access issue, Access blocked by the population claiming for 4G installation. New update will shared as soon as possible. INC411871 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/28/2020 16:06 12:07:33 Power Power Failure (Indeterminate) Site will be restored with commercial power INC413634 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/28/2020 16:24 11:49:33 Power Power Failure (Indeterminate) Site will be restored with commercial power INC413734 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 7/28/2020 16:30 11:43:33 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/28/2020 at 08h05 PM. ETR to be provided. INC413748 HAIDN021 ST_PHILOMENE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 10:31:33 RBS RBS Fault (PSU faulty) Faulty power supply. Spare part not yet available. ETR cannot be provided INC413748 HAIDN010 BARRIERE_BOUTEILLE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 10:31:33 Dependent Affected by RBS issue on main site Affected by HDN021 INC413748 HAIDN018 BAS_VERTIERES Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 10:31:33 Dependent Affected by RBS issue on main site Affected by HDN021 INC413748 HAIDN036 CITE_DU_PEUPLE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 10:31:33 Dependent Affected by RBS issue on main site Affected by HDN021 INC413748 HAIDN042 TI SEZON Nord ZTE 2G+3G C Talkpool 7/28/2020 17:42 10:31:33 Dependent Affected by RBS issue on main site Affected by HDN021 INC413748 HAIDN003 VERTIERE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 10:31:33 Dependent Affected by RBS issue on main site Affected by HDN021 INC413748 HAIDN024 CITE_VERTIERES Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 10:31:33 Dependent Affected by RBS issue on main site Affected by HDN021 INC413643 HDC364 BELLEVUE_MARMELADE Artibonite Ericsson 2G D Talkpool 7/28/2020 18:05 10:08:33 Power Generator Failure (Injection pump failure) Faulty pump injector. Spare part not yet available. ETR to be provided INC413749 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 7/28/2020 18:09 10:04:33 Transmission Transmission (Indeterminate) More update expected from TX team. ETA still not yet available INC413820 HAIDO330 GRAND_GODET_COW Ouest Huawei 2G D Talkpool 7/28/2020 18:43 9:30:33 Transmission Transmission (Indeterminate) Power team was on the site and requested TX team. TX Team has been informed. ETA: 07h15 AM INC413761 HAIDO630 FONTAMARA27_RUE_CHARITE Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 7/28/2020 19:23 8:50:33 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/28/2020 at 09h56 PM. ETR to be provided. INC413767 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/28/2020 19:37 8:36:33 Power Generator failure (Indeterminate) Portable genset out of fuel, No fuel in the region, Tomorrow they will check where to find, ETA: 8:00AM INC413854 HDO089 CITE_ETERNEL Port-au-Prince Huawei 2G+3G B Talkpool 7/28/2020 21:01 7:12:33 Power Generator failure (Indeterminate) unsafe area, team will reach the site in the morning, ETA to be provided INC413868 HAIDO526 CHEAU D'EAU Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/28/2020 22:05 6:08:33 Power Generator failure (Indeterminate) As per the site inspector, the area is unsafe, team will reach the site in the morning, ETA to be provided. INC413873 HDS197 MADAME LOUIS Sud Ericsson 2G B Talkpool 7/28/2020 23:22 4:51:33 Power Generator failure (Indeterminate) Fuel issue in the region, Team will reach the site this morning, ETA: 6:30AM INC413875 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/28/2020 23:41 4:32:33 Power Generator failure (Indeterminate) Site is located, in a private house, no access during the night, team will go in the morning, ETA 07:00AM INC413912 HDN215 ST_RAPHAEL Nord Ericsson 2G+3G B Talkpool 7/29/2020 1:36 2:37:33 Power Generator failure (Fuel issue) Site is running on a portable genset which is now running out of fuel. ETA will be provided INC413912 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/29/2020 1:36 2:37:33 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDN215 INC413912 HDN239 ST_RAPHAEL_II Nord Ericsson 2G D Talkpool 7/29/2020 1:36 2:37:33 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDN215 INC413913 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G A Talkpool 7/29/2020 1:40 2:33:33 Power Generator failure (Indeterminate) Team is waiting for access INC413891 HAIDO658 MARTISSANT Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 7/29/2020 2:21 1:52:33 Power Generator failure (Indeterminate) Site is located, in a super market, no access during the night, team will go in the morning, ETA 07:00AM INC413891 HAIDO251 FONTAMARA_35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/29/2020 2:21 1:52:33 Dependent Affected by the power issue at the main site Affected by HDO658 INC413917 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/29/2020 2:48 1:25:33 Power Generator failure (Indeterminate) Team is informed, ETA: 5:00AM INC413893 HAIDO600 LIZON_39 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/29/2020 2:56 1:17:33 Power Generator failure (Indeterminate) unsafe area, team will reach the site in the morning, ETA 07:00AM INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G C Talkpool 7/29/2020 3:06 1:07:33 Power Generator failure (Indeterminate) Team is informed, ETA: 6:20AM INC413898 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 2G+3G B Talkpool 7/29/2020 3:50 0:23:33 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 29 04:07:42 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 29 Jul 2020 10:07:42 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (06:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1108:41:07 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 982:44:07 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 212:40:07 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 203:47:07 RBS RBS Fault (RUS failure) Faulty RUS01B3.spare need to be replaced. ETR to be provided. INC411835 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 112:47:07 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411837 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 112:44:07 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412616 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/26/2020 9:40 68:27:07 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412619 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 68:22:07 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412517 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/26/2020 9:55 68:12:07 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 62:29:07 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC412777 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 0:46 53:21:07 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 39:09:07 Power Generator failure (Indeterminate) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC413100 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 7/28/2020 1:06 29:01:07 Power Generator failure (Indeterminate) Site will be restored with commercial power INC413908 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G C Talkpool 7/29/2020 0:31 5:36:07 RBS RBS Fault (Indeterminate) Sector S affected. Team has been informed and the follow up is ongoing. ETA: Still not yet available INC413884 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 7/29/2020 0:39 5:28:07 RBS RBS Fault (DTRU failure) Sector C affected. Faulty DTRU. Spare part not yet available INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 2:53:07 RBS RBS Fault (Indeterminate) Team is informed, ETA: 6:15AM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. 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Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 29 05:23:41 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 29 Jul 2020 11:23:41 +0000 Subject: [Rantt] NOC SITES REPORT updated for this July 29th, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this July 29th, 2020 till 7:00 AM > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 274:13:32 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site. Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 261:14:32 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 251:51:32 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 240:19:32 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 182:03:32 Power Generator Failure (Engine broken) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 178:01:32 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 166:39:32 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 158:07:32 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 156:55:32 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 152:59:32 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 137:23:32 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 132:11:32 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 124:39:32 Power Power Failure (Indeterminate) Six out of seven E-Power rectifiers are faulty. Need to be replaced. Follow up is ongoing by them. INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 90:09:32 Power Generator failure (Indeterminate) Head cylinder and gasket suspected faulty. Spare already collected at WH TP. ETR not provided yet INC412197 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 16:51 86:22:32 Power Power Failure (Indeterminate) Faulty rectifier must be replaced. Next update to share when available INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 80:53:32 Power Power Failure (Indeterminate) An assessment has been submitted. Next update to share when available INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 80:53:32 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 56:24:32 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412861 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D O&M Fuel 7/27/2020 0:50 54:23:32 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/27/2020 9:38 AM. ETR to be provided INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 51:33:32 Power Generator failure (Faulty board) PC board freeze. Spare not yet available. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 50:35:32 Fuel Generator failure (Fuel issue) Portable genset has been moved to another site. Recovery plan expected from Talkpool INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 39:11:32 Power Generator Failure (Engine broken) An assessment has been submitted. Next update to share when available INC413173 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 7/27/2020 18:32 36:41:32 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 9h55 PM. ETR to be provided. INC413415 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 7/27/2020 22:38 32:35:32 Power Generator failure (Indeterminate) Access issue, Access blocked by the population claiming for 4G installation. New update will shared as soon as possible. INC411871 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/28/2020 16:06 15:07:32 Power Power Failure (Indeterminate) Site will be restored with commercial power INC413634 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/28/2020 16:24 14:49:32 Power Power Failure (Indeterminate) Site will be restored with commercial power INC413734 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 7/28/2020 16:30 14:43:32 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/28/2020 at 08h05 PM. ETR to be provided. INC413748 HAIDN021 ST_PHILOMENE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 13:31:32 RBS RBS Fault (PSU faulty) Faulty power supply. Spare part not yet available. ETR cannot be provided INC413748 HAIDN010 BARRIERE_BOUTEILLE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 13:31:32 Dependent Affected by RBS issue on main site Affected by HDN021 INC413748 HAIDN018 BAS_VERTIERES Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 13:31:32 Dependent Affected by RBS issue on main site Affected by HDN021 INC413748 HAIDN036 CITE_DU_PEUPLE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 13:31:32 Dependent Affected by RBS issue on main site Affected by HDN021 INC413748 HAIDN042 TI SEZON Nord ZTE 2G+3G C Talkpool 7/28/2020 17:42 13:31:32 Dependent Affected by RBS issue on main site Affected by HDN021 INC413748 HAIDN003 VERTIERE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 13:31:32 Dependent Affected by RBS issue on main site Affected by HDN021 INC413748 HAIDN024 CITE_VERTIERES Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 13:31:32 Dependent Affected by RBS issue on main site Affected by HDN021 INC413643 HDC364 BELLEVUE_MARMELADE Artibonite Ericsson 2G D Talkpool 7/28/2020 18:05 13:08:32 Power Generator Failure (Injection pump failure) Faulty pump injector. Spare part not yet available. ETR to be provided INC413749 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 7/28/2020 18:09 13:04:32 Transmission Transmission (Indeterminate) Talkpool teams refuses to attend the site. They are claiming unsafe area. ETA: 08h30 AM INC413820 HAIDO330 GRAND_GODET_COW Ouest Huawei 2G D Talkpool 7/28/2020 18:43 12:30:32 Transmission Transmission (Indeterminate) Power team was on the site and requested TX team. TX Team has been informed. ETA: 07h15 AM INC413761 HAIDO630 FONTAMARA27_RUE_CHARITE Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 7/28/2020 19:23 11:50:32 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/28/2020 at 09h56 PM. ETR to be provided. INC413767 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/28/2020 19:37 11:36:32 Power Generator failure (Indeterminate) Team is working on site INC413789 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/28/2020 21:00 10:13:32 Power Power Failure (Solar System failure) The site will be back in service with sunrise INC413789 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/28/2020 21:00 10:13:32 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC318 INC413854 HDO089 CITE_ETERNEL Port-au-Prince Huawei 2G+3G B Talkpool 7/28/2020 21:01 10:12:32 Power Generator failure (Indeterminate) unsafe area, team will reach the site in the morning, ETA 07:20AM INC413797 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/28/2020 21:56 9:17:32 Power Power Failure (Solar System failure) The site will be back in service with sunrise INC413868 HAIDO526 CHEAU D'EAU Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/28/2020 22:05 9:08:32 Power Generator failure (Indeterminate) As per the site inspector, the area is unsafe, team will reach the site in the morning, ETA to be provided. INC413873 HDS197 MADAME LOUIS Sud Ericsson 2G B Talkpool 7/28/2020 23:22 7:51:32 Power Generator failure (Indeterminate) Team will check HDS278 suspected, after that they will get back to the site, New ETA is expected INC413875 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/28/2020 23:41 7:32:32 Power Generator failure (Indeterminate) Team is working on site. INC413912 HDN215 ST_RAPHAEL Nord Ericsson 2G+3G B Talkpool 7/29/2020 1:36 5:37:32 Fuel Generator failure (Fuel issue) Site is running on a portable genset which is now running out of fuel. ETA will be provided INC413912 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/29/2020 1:36 5:37:32 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDN215 INC413912 HDN239 ST_RAPHAEL_II Nord Ericsson 2G D Talkpool 7/29/2020 1:36 5:37:32 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDN215 INC414023 HAIDO251 FONTAMARA_35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/29/2020 2:21 4:52:32 Dependent Affected by the power issue at the main site Affected by HDO658 INC414023 HAIDO658 MARTISSANT Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/29/2020 2:21 4:52:32 Power Generator failure (Indeterminate) Team is on way to reach the site, ETA to be provided. INC413917 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/29/2020 2:48 4:25:32 Power Generator failure (Indeterminate) Team is working on site INC413893 HAIDO600 LIZON_39 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/29/2020 2:56 4:17:32 Power Generator failure (Indeterminate) unsafe area, team will reach the site in the morning, ETA 07:20AM INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G C Talkpool 7/29/2020 3:06 4:07:32 Power Generator failure (Indeterminate) Team is working on site INC413898 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 2G+3G B Talkpool 7/29/2020 3:50 3:23:32 Fuel Generator failure (Fuel issue) Site is running on commercial power. The genset is out of fuel INC414001 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/29/2020 4:30 2:43:32 Power Generator failure (Indeterminate) Team is informed, ETA: 7:10AM INC413932 HDO296 MORNE_HERCULE_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/29/2020 5:00 2:13:32 Power Generator failure (Indeterminate) Team is on site, waiting for access. INC413939 HDS278 KAY FEJIS Sud Ericsson 2G C Talkpool 7/29/2020 6:10 1:03:32 Power Generator failure (Indeterminate) Team has been dispatched, ETA: 7:45AM INC414016 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A Talkpool 7/29/2020 6:12 1:01:32 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC414016 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 7/29/2020 6:12 1:01:32 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO318 INC414016 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 7/29/2020 6:12 1:01:32 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO318 INC414018 HAIDS277 JABOIN Sud ZTE 2G+3G C Talkpool 7/29/2020 6:17 0:56:32 Power Generator failure (Indeterminate) Team has been dispatched, ETA: 8:00AM INC414018 HAIDS196 NAN BOULE Sud ZTE 2G D Talkpool 7/29/2020 6:17 0:56:32 Dependent Affected by the power issue at the main site Affected by HDS277 Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1109:26:33 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 983:29:33 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 213:25:33 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 204:32:33 RBS RBS Fault (RUS failure) Faulty RUS01B3.spare need to be replaced. ETR to be provided. INC411835 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 113:32:33 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411837 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 113:29:33 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412616 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/26/2020 9:40 69:12:33 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412619 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 69:07:33 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412517 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/26/2020 9:55 68:57:33 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 63:14:33 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC412777 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 0:46 54:06:33 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 39:54:33 Power Generator failure (Indeterminate) Faulty pbc rectifier module, Spare needed, New update will be shared once available. INC413100 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 7/28/2020 1:06 29:46:33 Power Generator failure (Indeterminate) Site will be restored with commercial power INC413908 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G C Talkpool 7/29/2020 0:31 6:21:33 RBS RBS Fault (Indeterminate) Sector S affected. Team has been informed and the follow up is ongoing. ETA: Still not yet available INC413884 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 7/29/2020 0:39 6:13:33 RBS RBS Fault (DTRU failure) Sector C affected. Faulty DTRU. Spare part not yet available INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 3:38:33 RBS RBS Fault (Indeterminate) Team is informed, ETA: 6:15AM Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Sites Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC413345 HDN215 ST_RAPHAEL Nord Ericsson 2G+3G B Talkpool 7/28/2020 1:02 7/28/2020 20:09 19:07:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay 5 gallons of fuel were added as recue INC413345 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/28/2020 1:02 7/28/2020 20:09 19:07:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDN215 Cascaded The site is back in service once the issue solved at HDN215 INC413345 HDN239 ST_RAPHAEL_II Nord Ericsson 2G D Talkpool 7/28/2020 1:02 7/28/2020 20:09 19:07:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDN215 Cascaded The site is back in service once the issue solved at HDN215 INC413605 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/28/2020 10:51 7/28/2020 20:16 9:25:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified The last feedback is expected from field team INC413605 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 7/28/2020 10:51 7/28/2020 20:16 9:25:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO321 Cascaded The site is abck in service once the issue solved at HDO321 INC413605 HDO454 ROCHE BLANCHE Ouest Ericsson 2G D Talkpool 7/28/2020 10:51 7/28/2020 20:16 9:25:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO321 Cascaded The site is abck in service once the issue solved at HDO321 INC413765 HAIDN005 GABEL Nord ZTE 2G+3G+LTE B Talkpool 7/28/2020 19:08 7/28/2020 23:44 4:36:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Stator battery failure Need to be justified The genset restarted with an external battery INC413826 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/28/2020 18:43 7/28/2020 23:10 4:27:00 4:00:00 Not Compliant Power Generator failure (Radiator failure) High temperature due to dirty radiator Need to be justified 1 gallon of coolant and an half of gallon of oil have been added INC413851 HAIDC021 RUE_ST_JEAN_COW Artibonite Huawei 2G+3G+LTE A Talkpool 7/28/2020 20:58 7/28/2020 23:34 2:36:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK The last feedback is expected from field team INC412914 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 3G B Talkpool 7/27/2020 6:25 7/28/2020 23:38 41:12:32 4:00:00 Not Compliant Transmission Transmission (Wrong Configuration) VLAN missed configuration Need to be justified The VLAN configuration has been recreated to get the site back in service INC413598 HDN102 BREEZE_MARINA Nord-Ouest Ericsson 2G D Talkpool 7/28/2020 19:29 7/28/2020 23:54 4:25:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) Affected by SDH008-SDH016 while the link HDO067-SDH002 was bouncing Need to be justified The site is back in service once the fiber issue resolved INC413598 HDN158 MORNE_ROND Nord-Ouest Ericsson 2G D Talkpool 7/28/2020 19:29 7/28/2020 23:54 4:25:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) Affected by SDH008-SDH016 while the link HDO067-SDH002 was bouncing Need to be justified The site is back in service once the fiber issue resolved INC413598 HDC152 GWOMON_KPEGM Artibonite Ericsson 2G B Talkpool 7/28/2020 19:29 7/28/2020 23:54 4:25:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) Affected by SDH008-SDH016 while the link HDO067-SDH002 was bouncing Need to be justified The site is back in service once the fiber issue resolved INC413598 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/28/2020 19:29 7/28/2020 23:54 4:25:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) Affected by SDH008-SDH016 while the link HDO067-SDH002 was bouncing Need to be justified The site is back in service once the fiber issue resolved INC413598 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 2G A Talkpool 7/28/2020 19:29 7/28/2020 23:54 4:25:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) Affected by SDH008-SDH016 while the link HDO067-SDH002 was bouncing Need to be justified The site is back in service once the fiber issue resolved INC413598 HDN169 BEAUCHAMP Nord-Ouest Ericsson 2G D Talkpool 7/28/2020 19:29 7/28/2020 23:54 4:25:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) Affected by SDH008-SDH016 while the link HDO067-SDH002 was bouncing Need to be justified The site is back in service once the fiber issue resolved INC413598 HDN117 RUE_DU_QUAI Nord-Ouest Ericsson 2G D Talkpool 7/28/2020 19:29 7/28/2020 23:54 4:25:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) Affected by SDH008-SDH016 while the link HDO067-SDH002 was bouncing Need to be justified The site is back in service once the fiber issue resolved INC413598 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/28/2020 19:29 7/28/2020 23:54 4:25:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) Affected by SDH008-SDH016 while the link HDO067-SDH002 was bouncing Need to be justified The site is back in service once the fiber issue resolved INC413598 HDN164 NAN_BINGO Nord-Ouest Ericsson 2G D Talkpool 7/28/2020 19:29 7/28/2020 23:54 4:25:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) Affected by SDH008-SDH016 while the link HDO067-SDH002 was bouncing Need to be justified The site is back in service once the fiber issue resolved INC413598 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 2G D Talkpool 7/28/2020 19:29 7/28/2020 23:54 4:25:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) Affected by SDH008-SDH016 while the link HDO067-SDH002 was bouncing Need to be justified The site is back in service once the fiber issue resolved INC413598 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Talkpool 7/28/2020 19:29 7/28/2020 23:54 4:25:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) Affected by SDH008-SDH016 while the link HDO067-SDH002 was bouncing Need to be justified The site is back in service once the fiber issue resolved INC413598 HDN121 AUBERT Nord-Ouest Ericsson 2G D Talkpool 7/28/2020 19:29 7/28/2020 23:54 4:25:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) Affected by SDH008-SDH016 while the link HDO067-SDH002 was bouncing Need to be justified The site is back in service once the fiber issue resolved INC413598 HDN276 PETIT_BOURG Nord Ericsson 2G C Talkpool 7/28/2020 19:29 7/28/2020 23:54 4:25:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) Affected by SDH008-SDH016 while the link HDO067-SDH002 was bouncing Need to be justified The site is back in service once the fiber issue resolved INC413598 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 7/28/2020 19:29 7/28/2020 23:54 4:25:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) Affected by SDH008-SDH016 while the link HDO067-SDH002 was bouncing Need to be justified The site is back in service once the fiber issue resolved INC413598 HDC174 NAN FORT Artibonite Ericsson 2G D Talkpool 7/28/2020 19:29 7/28/2020 23:54 4:25:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) Affected by SDH008-SDH016 while the link HDO067-SDH002 was bouncing Need to be justified The site is back in service once the fiber issue resolved INC413598 HDC151 MAIRIE GWOMON Artibonite Ericsson 2G D Talkpool 7/28/2020 19:29 7/28/2020 23:54 4:25:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) Affected by SDH008-SDH016 while the link HDO067-SDH002 was bouncing Need to be justified The site is back in service once the fiber issue resolved INC413598 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 7/28/2020 19:29 7/28/2020 23:54 4:25:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) Affected by SDH008-SDH016 while the link HDO067-SDH002 was bouncing Need to be justified The site is back in service once the fiber issue resolved INC413705 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/28/2020 15:30 7/28/2020 21:00 5:30:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Genset stopped/Fuel line plumbing was disconnected Need to be justified Team connected the Fuel line plumbing. INC413705 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 7/28/2020 15:30 7/28/2020 21:00 5:30:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS292 Cascaded Site back on air with the main site. INC413694 HDS301 BAINET Sud-Est Ericsson 2G C Talkpool 7/28/2020 15:18 7/28/2020 21:00 5:42:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Breaker tripped due to vibration Need to be justified Team reset breaker and restart it. INC413843 HAIDS277 JABOIN Sud ZTE 2G+3G C Talkpool 7/28/2020 20:13 7/28/2020 21:40 1:27:00 4:00:00 Compliant Power Generator failure (Indeterminate) Fuel tank empty OK 7 gallons of fuel has been performed and the genset restarted. INC413843 HAIDS196 NAN BOULE Sud ZTE 2G D Talkpool 7/28/2020 20:13 7/28/2020 21:40 1:27:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS277 Cascaded Site back on air with the main site. INC413870 HDS322 CAS JACQUES/MARIGOT Sud-Est Ericsson 2G D Talkpool 7/28/2020 22:30 7/28/2020 23:57 1:27:00 4:00:00 Compliant Power Power Failure (Solar System failure) Indeterminate OK Site restored by itself. INC413903 HDS353 THIOTTE Sud-Est Ericsson 3G B Digicel 7/28/2020 22:42 7/28/2020 23:57 1:15:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS322 Cascaded Site back on air with the main site. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/27/2020 14:58 7/28/2020 23:57 32:59:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor. INC413836 HDO594 DELMAS_65 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/28/2020 19:33 7/28/2020 19:55 0:22:24 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Resolution details are expected from concerned team INC413836 HDO589 JASMIN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/28/2020 19:33 7/28/2020 19:55 0:22:24 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO594 OK Site back up with the main site INC413174 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/27/2020 18:32 7/28/2020 20:00 25:28:21 4:00:00 Not Compliant Power Generator failure (Indeterminate) No alarm display Need to be justified plug was disconnected behind the PC board, team has connected the plug INC413772 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/28/2020 19:58 7/28/2020 21:45 1:47:23 4:00:00 Compliant Power Generator failure (High temperature) High Temp. due to dirty radiator OK Radiator cleaned ,and Genset restarted INC413855 HDO245 VILLAGE RAPATRIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/28/2020 21:05 7/28/2020 22:30 1:25:00 4:00:00 Compliant Power Generator failure (High temperature) High Temp. due to dirty radiator OK Radiator cleaned ,and Genset restarted INC413913 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G A Talkpool 7/29/2020 1:40 7/29/2020 5:57 4:17:40 4:00:00 Not Compliant Power Generator failure (Indeterminate) pre filter dirty Need to be justified failed to start, pre filter dirty, team washed the pre filter and restart generator Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Wed Jul 29 05:36:33 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Wed, 29 Jul 2020 11:36:33 +0000 Subject: [Rantt] NOC SITES REPORT updated for this July 29th, 2020 till 7:00 AM In-Reply-To: References: Message-ID: Hello NOC, Please see the updated comments - * HDO538 - Digicel to provide access * HDS288 - Team on site doing genset swapping * HDS299 - Waiting for genset approval from Digicel * HDC340 - Waiting for genset approval from Digicel * HDS033 - Waiting for genset approval from Digicel * HDN301 - Spare not suitable, waiting for another spare from Digicel * HDS365 - Waiting for spare from Digicel wh * HDS252 - Digicel to provide access * HDO089 - Team waiting for access * HDO526 - Restored * HDS197 - Dependent, Affected by HDS278 * HDN215 - Restored * HDO658 - Team working on site * HDS105 - Restored * HDO600 - ETA 7:45am * HDO318 - ETA 7:45am Best regards/- Nikhil Govind +509-31886159 [cid:image002.png at 01D6657A.9848ED60] From: Tp.imc.haiti On Behalf Of Haiti Noc Sent: Wednesday, July 29, 2020 7:24 AM To: fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins Subject: [Tp.imc.haiti] NOC SITES REPORT updated for this July 29th, 2020 till 7:00 AM Hi All, Kindly receive the NOC SITES REPORT updated for this July 29th, 2020 till 7:00 AM > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 274:13:32 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site. Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 261:14:32 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 251:51:32 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 240:19:32 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 182:03:32 Power Generator Failure (Engine broken) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 178:01:32 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 166:39:32 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 158:07:32 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 156:55:32 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 152:59:32 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 137:23:32 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 132:11:32 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 124:39:32 Power Power Failure (Indeterminate) Six out of seven E-Power rectifiers are faulty. Need to be replaced. Follow up is ongoing by them. INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 90:09:32 Power Generator failure (Indeterminate) Head cylinder and gasket suspected faulty. Spare already collected at WH TP. ETR not provided yet INC412197 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 16:51 86:22:32 Power Power Failure (Indeterminate) Faulty rectifier must be replaced. Next update to share when available INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 80:53:32 Power Power Failure (Indeterminate) An assessment has been submitted. Next update to share when available INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 80:53:32 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 56:24:32 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412861 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D O&M Fuel 7/27/2020 0:50 54:23:32 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/27/2020 9:38 AM. ETR to be provided INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 51:33:32 Power Generator failure (Faulty board) PC board freeze. Spare not yet available. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 50:35:32 Fuel Generator failure (Fuel issue) Portable genset has been moved to another site. Recovery plan expected from Talkpool INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 39:11:32 Power Generator Failure (Engine broken) An assessment has been submitted. Next update to share when available INC413173 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 7/27/2020 18:32 36:41:32 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 9h55 PM. ETR to be provided. INC413415 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 7/27/2020 22:38 32:35:32 Power Generator failure (Indeterminate) Access issue, Access blocked by the population claiming for 4G installation. New update will shared as soon as possible. INC411871 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/28/2020 16:06 15:07:32 Power Power Failure (Indeterminate) Site will be restored with commercial power INC413634 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/28/2020 16:24 14:49:32 Power Power Failure (Indeterminate) Site will be restored with commercial power INC413734 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 7/28/2020 16:30 14:43:32 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/28/2020 at 08h05 PM. ETR to be provided. INC413748 HAIDN021 ST_PHILOMENE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 13:31:32 RBS RBS Fault (PSU faulty) Faulty power supply. Spare part not yet available. ETR cannot be provided INC413748 HAIDN010 BARRIERE_BOUTEILLE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 13:31:32 Dependent Affected by RBS issue on main site Affected by HDN021 INC413748 HAIDN018 BAS_VERTIERES Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 13:31:32 Dependent Affected by RBS issue on main site Affected by HDN021 INC413748 HAIDN036 CITE_DU_PEUPLE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 13:31:32 Dependent Affected by RBS issue on main site Affected by HDN021 INC413748 HAIDN042 TI SEZON Nord ZTE 2G+3G C Talkpool 7/28/2020 17:42 13:31:32 Dependent Affected by RBS issue on main site Affected by HDN021 INC413748 HAIDN003 VERTIERE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 13:31:32 Dependent Affected by RBS issue on main site Affected by HDN021 INC413748 HAIDN024 CITE_VERTIERES Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 13:31:32 Dependent Affected by RBS issue on main site Affected by HDN021 INC413643 HDC364 BELLEVUE_MARMELADE Artibonite Ericsson 2G D Talkpool 7/28/2020 18:05 13:08:32 Power Generator Failure (Injection pump failure) Faulty pump injector. Spare part not yet available. ETR to be provided INC413749 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 7/28/2020 18:09 13:04:32 Transmission Transmission (Indeterminate) Talkpool teams refuses to attend the site. They are claiming unsafe area. ETA: 08h30 AM INC413820 HAIDO330 GRAND_GODET_COW Ouest Huawei 2G D Talkpool 7/28/2020 18:43 12:30:32 Transmission Transmission (Indeterminate) Power team was on the site and requested TX team. TX Team has been informed. ETA: 07h15 AM INC413761 HAIDO630 FONTAMARA27_RUE_CHARITE Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 7/28/2020 19:23 11:50:32 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/28/2020 at 09h56 PM. ETR to be provided. INC413767 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/28/2020 19:37 11:36:32 Power Generator failure (Indeterminate) Team is working on site INC413789 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/28/2020 21:00 10:13:32 Power Power Failure (Solar System failure) The site will be back in service with sunrise INC413789 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/28/2020 21:00 10:13:32 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC318 INC413854 HDO089 CITE_ETERNEL Port-au-Prince Huawei 2G+3G B Talkpool 7/28/2020 21:01 10:12:32 Power Generator failure (Indeterminate) unsafe area, team will reach the site in the morning, ETA 07:20AM INC413797 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/28/2020 21:56 9:17:32 Power Power Failure (Solar System failure) The site will be back in service with sunrise INC413868 HAIDO526 CHEAU D'EAU Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/28/2020 22:05 9:08:32 Power Generator failure (Indeterminate) As per the site inspector, the area is unsafe, team will reach the site in the morning, ETA to be provided. INC413873 HDS197 MADAME LOUIS Sud Ericsson 2G B Talkpool 7/28/2020 23:22 7:51:32 Power Generator failure (Indeterminate) Team will check HDS278 suspected, after that they will get back to the site, New ETA is expected INC413875 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/28/2020 23:41 7:32:32 Power Generator failure (Indeterminate) Team is working on site. INC413912 HDN215 ST_RAPHAEL Nord Ericsson 2G+3G B Talkpool 7/29/2020 1:36 5:37:32 Fuel Generator failure (Fuel issue) Site is running on a portable genset which is now running out of fuel. ETA will be provided INC413912 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/29/2020 1:36 5:37:32 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDN215 INC413912 HDN239 ST_RAPHAEL_II Nord Ericsson 2G D Talkpool 7/29/2020 1:36 5:37:32 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDN215 INC414023 HAIDO251 FONTAMARA_35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/29/2020 2:21 4:52:32 Dependent Affected by the power issue at the main site Affected by HDO658 INC414023 HAIDO658 MARTISSANT Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/29/2020 2:21 4:52:32 Power Generator failure (Indeterminate) Team is on way to reach the site, ETA to be provided. INC413917 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/29/2020 2:48 4:25:32 Power Generator failure (Indeterminate) Team is working on site INC413893 HAIDO600 LIZON_39 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/29/2020 2:56 4:17:32 Power Generator failure (Indeterminate) unsafe area, team will reach the site in the morning, ETA 07:20AM INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G C Talkpool 7/29/2020 3:06 4:07:32 Power Generator failure (Indeterminate) Team is working on site INC413898 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 2G+3G B Talkpool 7/29/2020 3:50 3:23:32 Fuel Generator failure (Fuel issue) Site is running on commercial power. The genset is out of fuel INC414001 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/29/2020 4:30 2:43:32 Power Generator failure (Indeterminate) Team is informed, ETA: 7:10AM INC413932 HDO296 MORNE_HERCULE_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/29/2020 5:00 2:13:32 Power Generator failure (Indeterminate) Team is on site, waiting for access. INC413939 HDS278 KAY FEJIS Sud Ericsson 2G C Talkpool 7/29/2020 6:10 1:03:32 Power Generator failure (Indeterminate) Team has been dispatched, ETA: 7:45AM INC414016 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A Talkpool 7/29/2020 6:12 1:01:32 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC414016 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 7/29/2020 6:12 1:01:32 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO318 INC414016 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 7/29/2020 6:12 1:01:32 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO318 INC414018 HAIDS277 JABOIN Sud ZTE 2G+3G C Talkpool 7/29/2020 6:17 0:56:32 Power Generator failure (Indeterminate) Team has been dispatched, ETA: 8:00AM INC414018 HAIDS196 NAN BOULE Sud ZTE 2G D Talkpool 7/29/2020 6:17 0:56:32 Dependent Affected by the power issue at the main site Affected by HDS277 Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1109:26:33 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 983:29:33 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 213:25:33 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 204:32:33 RBS RBS Fault (RUS failure) Faulty RUS01B3.spare need to be replaced. ETR to be provided. INC411835 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 113:32:33 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411837 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 113:29:33 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412616 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/26/2020 9:40 69:12:33 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412619 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 69:07:33 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412517 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/26/2020 9:55 68:57:33 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 63:14:33 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC412777 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 0:46 54:06:33 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 39:54:33 Power Generator failure (Indeterminate) Faulty pbc rectifier module, Spare needed, New update will be shared once available. INC413100 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 7/28/2020 1:06 29:46:33 Power Generator failure (Indeterminate) Site will be restored with commercial power INC413908 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G C Talkpool 7/29/2020 0:31 6:21:33 RBS RBS Fault (Indeterminate) Sector S affected. Team has been informed and the follow up is ongoing. ETA: Still not yet available INC413884 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 7/29/2020 0:39 6:13:33 RBS RBS Fault (DTRU failure) Sector C affected. Faulty DTRU. Spare part not yet available INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 3:38:33 RBS RBS Fault (Indeterminate) Team is informed, ETA: 6:15AM Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Sites Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC413345 HDN215 ST_RAPHAEL Nord Ericsson 2G+3G B Talkpool 7/28/2020 1:02 7/28/2020 20:09 19:07:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay 5 gallons of fuel were added as recue INC413345 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/28/2020 1:02 7/28/2020 20:09 19:07:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDN215 Cascaded The site is back in service once the issue solved at HDN215 INC413345 HDN239 ST_RAPHAEL_II Nord Ericsson 2G D Talkpool 7/28/2020 1:02 7/28/2020 20:09 19:07:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDN215 Cascaded The site is back in service once the issue solved at HDN215 INC413605 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/28/2020 10:51 7/28/2020 20:16 9:25:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified The last feedback is expected from field team INC413605 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 7/28/2020 10:51 7/28/2020 20:16 9:25:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO321 Cascaded The site is abck in service once the issue solved at HDO321 INC413605 HDO454 ROCHE BLANCHE Ouest Ericsson 2G D Talkpool 7/28/2020 10:51 7/28/2020 20:16 9:25:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO321 Cascaded The site is abck in service once the issue solved at HDO321 INC413765 HAIDN005 GABEL Nord ZTE 2G+3G+LTE B Talkpool 7/28/2020 19:08 7/28/2020 23:44 4:36:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Stator battery failure Need to be justified The genset restarted with an external battery INC413826 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/28/2020 18:43 7/28/2020 23:10 4:27:00 4:00:00 Not Compliant Power Generator failure (Radiator failure) High temperature due to dirty radiator Need to be justified 1 gallon of coolant and an half of gallon of oil have been added INC413851 HAIDC021 RUE_ST_JEAN_COW Artibonite Huawei 2G+3G+LTE A Talkpool 7/28/2020 20:58 7/28/2020 23:34 2:36:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK The last feedback is expected from field team INC412914 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 3G B Talkpool 7/27/2020 6:25 7/28/2020 23:38 41:12:32 4:00:00 Not Compliant Transmission Transmission (Wrong Configuration) VLAN missed configuration Need to be justified The VLAN configuration has been recreated to get the site back in service INC413598 HDN102 BREEZE_MARINA Nord-Ouest Ericsson 2G D Talkpool 7/28/2020 19:29 7/28/2020 23:54 4:25:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) Affected by SDH008-SDH016 while the link HDO067-SDH002 was bouncing Need to be justified The site is back in service once the fiber issue resolved INC413598 HDN158 MORNE_ROND Nord-Ouest Ericsson 2G D Talkpool 7/28/2020 19:29 7/28/2020 23:54 4:25:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) Affected by SDH008-SDH016 while the link HDO067-SDH002 was bouncing Need to be justified The site is back in service once the fiber issue resolved INC413598 HDC152 GWOMON_KPEGM Artibonite Ericsson 2G B Talkpool 7/28/2020 19:29 7/28/2020 23:54 4:25:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) Affected by SDH008-SDH016 while the link HDO067-SDH002 was bouncing Need to be justified The site is back in service once the fiber issue resolved INC413598 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/28/2020 19:29 7/28/2020 23:54 4:25:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) Affected by SDH008-SDH016 while the link HDO067-SDH002 was bouncing Need to be justified The site is back in service once the fiber issue resolved INC413598 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 2G A Talkpool 7/28/2020 19:29 7/28/2020 23:54 4:25:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) Affected by SDH008-SDH016 while the link HDO067-SDH002 was bouncing Need to be justified The site is back in service once the fiber issue resolved INC413598 HDN169 BEAUCHAMP Nord-Ouest Ericsson 2G D Talkpool 7/28/2020 19:29 7/28/2020 23:54 4:25:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) Affected by SDH008-SDH016 while the link HDO067-SDH002 was bouncing Need to be justified The site is back in service once the fiber issue resolved INC413598 HDN117 RUE_DU_QUAI Nord-Ouest Ericsson 2G D Talkpool 7/28/2020 19:29 7/28/2020 23:54 4:25:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) Affected by SDH008-SDH016 while the link HDO067-SDH002 was bouncing Need to be justified The site is back in service once the fiber issue resolved INC413598 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 7/28/2020 19:29 7/28/2020 23:54 4:25:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) Affected by SDH008-SDH016 while the link HDO067-SDH002 was bouncing Need to be justified The site is back in service once the fiber issue resolved INC413598 HDN164 NAN_BINGO Nord-Ouest Ericsson 2G D Talkpool 7/28/2020 19:29 7/28/2020 23:54 4:25:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) Affected by SDH008-SDH016 while the link HDO067-SDH002 was bouncing Need to be justified The site is back in service once the fiber issue resolved INC413598 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 2G D Talkpool 7/28/2020 19:29 7/28/2020 23:54 4:25:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) Affected by SDH008-SDH016 while the link HDO067-SDH002 was bouncing Need to be justified The site is back in service once the fiber issue resolved INC413598 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Talkpool 7/28/2020 19:29 7/28/2020 23:54 4:25:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) Affected by SDH008-SDH016 while the link HDO067-SDH002 was bouncing Need to be justified The site is back in service once the fiber issue resolved INC413598 HDN121 AUBERT Nord-Ouest Ericsson 2G D Talkpool 7/28/2020 19:29 7/28/2020 23:54 4:25:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) Affected by SDH008-SDH016 while the link HDO067-SDH002 was bouncing Need to be justified The site is back in service once the fiber issue resolved INC413598 HDN276 PETIT_BOURG Nord Ericsson 2G C Talkpool 7/28/2020 19:29 7/28/2020 23:54 4:25:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) Affected by SDH008-SDH016 while the link HDO067-SDH002 was bouncing Need to be justified The site is back in service once the fiber issue resolved INC413598 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 7/28/2020 19:29 7/28/2020 23:54 4:25:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) Affected by SDH008-SDH016 while the link HDO067-SDH002 was bouncing Need to be justified The site is back in service once the fiber issue resolved INC413598 HDC174 NAN FORT Artibonite Ericsson 2G D Talkpool 7/28/2020 19:29 7/28/2020 23:54 4:25:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) Affected by SDH008-SDH016 while the link HDO067-SDH002 was bouncing Need to be justified The site is back in service once the fiber issue resolved INC413598 HDC151 MAIRIE GWOMON Artibonite Ericsson 2G D Talkpool 7/28/2020 19:29 7/28/2020 23:54 4:25:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) Affected by SDH008-SDH016 while the link HDO067-SDH002 was bouncing Need to be justified The site is back in service once the fiber issue resolved INC413598 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 7/28/2020 19:29 7/28/2020 23:54 4:25:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) Affected by SDH008-SDH016 while the link HDO067-SDH002 was bouncing Need to be justified The site is back in service once the fiber issue resolved INC413705 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/28/2020 15:30 7/28/2020 21:00 5:30:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Genset stopped/Fuel line plumbing was disconnected Need to be justified Team connected the Fuel line plumbing. INC413705 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 7/28/2020 15:30 7/28/2020 21:00 5:30:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS292 Cascaded Site back on air with the main site. INC413694 HDS301 BAINET Sud-Est Ericsson 2G C Talkpool 7/28/2020 15:18 7/28/2020 21:00 5:42:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Breaker tripped due to vibration Need to be justified Team reset breaker and restart it. INC413843 HAIDS277 JABOIN Sud ZTE 2G+3G C Talkpool 7/28/2020 20:13 7/28/2020 21:40 1:27:00 4:00:00 Compliant Power Generator failure (Indeterminate) Fuel tank empty OK 7 gallons of fuel has been performed and the genset restarted. INC413843 HAIDS196 NAN BOULE Sud ZTE 2G D Talkpool 7/28/2020 20:13 7/28/2020 21:40 1:27:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS277 Cascaded Site back on air with the main site. INC413870 HDS322 CAS JACQUES/MARIGOT Sud-Est Ericsson 2G D Talkpool 7/28/2020 22:30 7/28/2020 23:57 1:27:00 4:00:00 Compliant Power Power Failure (Solar System failure) Indeterminate OK Site restored by itself. INC413903 HDS353 THIOTTE Sud-Est Ericsson 3G B Digicel 7/28/2020 22:42 7/28/2020 23:57 1:15:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS322 Cascaded Site back on air with the main site. INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/27/2020 14:58 7/28/2020 23:57 32:59:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor. INC413836 HDO594 DELMAS_65 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/28/2020 19:33 7/28/2020 19:55 0:22:24 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Resolution details are expected from concerned team INC413836 HDO589 JASMIN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/28/2020 19:33 7/28/2020 19:55 0:22:24 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO594 OK Site back up with the main site INC413174 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/27/2020 18:32 7/28/2020 20:00 25:28:21 4:00:00 Not Compliant Power Generator failure (Indeterminate) No alarm display Need to be justified plug was disconnected behind the PC board, team has connected the plug INC413772 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/28/2020 19:58 7/28/2020 21:45 1:47:23 4:00:00 Compliant Power Generator failure (High temperature) High Temp. due to dirty radiator OK Radiator cleaned ,and Genset restarted INC413855 HDO245 VILLAGE RAPATRIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/28/2020 21:05 7/28/2020 22:30 1:25:00 4:00:00 Compliant Power Generator failure (High temperature) High Temp. due to dirty radiator OK Radiator cleaned ,and Genset restarted INC413913 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G A Talkpool 7/29/2020 1:40 7/29/2020 5:57 4:17:40 4:00:00 Not Compliant Power Generator failure (Indeterminate) pre filter dirty Need to be justified failed to start, pre filter dirty, team washed the pre filter and restart generator Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Name: image003.jpg Type: image/jpeg Size: 10377 bytes Desc: image003.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 29 06:23:52 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 29 Jul 2020 12:23:52 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM Message-ID: Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 13 6 14 21 54 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 30 4 0 0 32 ZTE 16 15 10 0 16 Huawei 6 6 6 0 6 Network 52 25 16 0 54 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 28 9 0 4 13 54 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 275:22:13 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site. Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 262:23:13 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 253:00:13 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 241:28:13 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 183:12:13 Power Generator Failure (Engine broken) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 179:10:13 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 167:48:13 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 159:16:13 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 158:04:13 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 154:08:13 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 138:32:13 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 133:20:13 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 125:48:13 Power Power Failure (Indeterminate) Six out of seven E-Power rectifiers are faulty. Need to be replaced. Follow up is ongoing by them. INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 91:18:13 Power Generator failure (Indeterminate) Head cylinder and gasket suspected faulty. Spare already collected at WH TP. ETR not provided yet INC412197 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 16:51 87:31:13 Power Power Failure (Indeterminate) Faulty rectifier must be replaced. Next update to share when available INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 82:02:13 Power Power Failure (Indeterminate) An assessment has been submitted. Next update to share when available INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 82:02:13 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 57:33:13 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412861 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D O&M Fuel 7/27/2020 0:50 55:32:13 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/27/2020 9:38 AM. ETR to be provided INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 52:42:13 Power Generator failure (Faulty board) PC board freeze. Spare not yet available. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 51:44:13 Fuel Generator failure (Fuel issue) Portable genset has been moved to another site. Recovery plan expected from Talkpool INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 40:20:13 Power Generator Failure (Engine broken) An assessment has been submitted. Next update to share when available INC413173 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 7/27/2020 18:32 37:50:13 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 9h55 PM. ETR to be provided. INC413415 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 7/27/2020 22:38 33:44:13 Power Generator failure (Indeterminate) Access issue, Access blocked by the population claiming for 4G installation. New update will shared as soon as possible. INC411871 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/28/2020 16:06 16:16:13 Power Power Failure (Indeterminate) Site will be restored with commercial power INC413634 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/28/2020 16:24 15:58:13 Power Power Failure (Indeterminate) Site will be restored with commercial power INC413734 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 7/28/2020 16:30 15:52:13 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/28/2020 at 08h05 PM. ETR to be provided. INC413748 HAIDN021 ST_PHILOMENE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 14:40:13 RBS RBS Fault (PSU faulty) Faulty power supply. Spare part not yet available. ETR cannot be provided INC413748 HAIDN010 BARRIERE_BOUTEILLE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 14:40:13 Dependent Affected by RBS issue on main site Affected by HDN021 INC413748 HAIDN018 BAS_VERTIERES Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 14:40:13 Dependent Affected by RBS issue on main site Affected by HDN021 INC413748 HAIDN036 CITE_DU_PEUPLE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 14:40:13 Dependent Affected by RBS issue on main site Affected by HDN021 INC413748 HAIDN042 TI SEZON Nord ZTE 2G+3G C Talkpool 7/28/2020 17:42 14:40:13 Dependent Affected by RBS issue on main site Affected by HDN021 INC413748 HAIDN003 VERTIERE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 14:40:13 Dependent Affected by RBS issue on main site Affected by HDN021 INC413748 HAIDN024 CITE_VERTIERES Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 14:40:13 Dependent Affected by RBS issue on main site Affected by HDN021 INC413643 HDC364 BELLEVUE_MARMELADE Artibonite Ericsson 2G D Talkpool 7/28/2020 18:05 14:17:13 Power Generator Failure (Injection pump failure) Faulty pump injector. Spare part not yet available. ETR to be provided INC413749 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 7/28/2020 18:09 14:13:13 Transmission Transmission (Indeterminate) Talkpool teams refuses to attend the site. They are claiming unsafe area. ETA: 08h30 AM INC413761 HAIDO630 FONTAMARA27_RUE_CHARITE Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 7/28/2020 19:23 12:59:13 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/28/2020 at 09h56 PM. ETR to be provided. INC413767 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/28/2020 19:37 12:45:13 Power Generator failure (Indeterminate) Team is working on site INC413789 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/28/2020 21:00 11:22:13 Power Power Failure (Solar System failure) The site will be back in service with sunrise INC413789 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/28/2020 21:00 11:22:13 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC318 INC413797 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/28/2020 21:56 10:26:13 Power Power Failure (Solar System failure) The site will be back in service with sunrise INC413873 HDS197 MADAME LOUIS Sud Ericsson 2G B Talkpool 7/28/2020 23:22 9:00:13 Power Generator failure (Indeterminate) Team will check HDS278 suspected, after that they will get back to the site, New ETA is expected INC413917 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/29/2020 2:48 5:34:13 Power Generator failure (Indeterminate) Team is working on site INC413893 HAIDO600 LIZON_39 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/29/2020 2:56 5:26:13 Power Generator failure (Indeterminate) unsafe area, team will reach the site in the morning, ETA 08:20AM INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G C Talkpool 7/29/2020 3:06 5:16:13 Power Generator failure (Indeterminate) Team is waiting for access. Follow up is ongoing INC413932 HDO296 MORNE_HERCULE_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/29/2020 5:00 3:22:13 Power Generator failure (Indeterminate) Team is on site INC413939 HDS278 KAY FEJIS Sud Ericsson 2G C Talkpool 7/29/2020 6:10 2:12:13 Power Generator failure (Indeterminate) Team is working on site INC414018 HAIDS277 JABOIN Sud ZTE 2G+3G C Talkpool 7/29/2020 6:17 2:05:13 Fuel Generator failure (Fuel issue) portable genset out of fuel . TP team is on the way to refuel it . ETA:8h45 AM INC414018 HAIDS196 NAN BOULE Sud ZTE 2G D Talkpool 7/29/2020 6:17 2:05:13 Dependent Affected by the power issue at the main site Affected by HDS277 INC413942 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G C Talkpool 7/29/2020 7:45 0:37:13 Transmission Transmission (Indeterminate) Site is bounced .Team is informed, ETA: 8:30AM INC413942 HGA016 MORNE_OKO Nippes Ericsson 2G C Talkpool 7/29/2020 7:45 0:37:13 Dependent Affected by the Transmission issue at the main site Affected by HDS200 INC413942 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G C Talkpool 7/29/2020 7:45 0:37:13 Dependent Affected by the Transmission issue at the main site Affected by HDS201 INC413942 HDS225 NERETTE Sud Ericsson 2G C Talkpool 7/29/2020 7:45 0:37:13 Dependent Affected by the Transmission issue at the main site Affected by HDS202 INC413942 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G C Talkpool 7/29/2020 7:45 0:37:13 Dependent Affected by the Transmission issue at the main site Affected by HDS203 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Wed Jul 29 06:52:01 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Wed, 29 Jul 2020 12:52:01 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM In-Reply-To: References: Message-ID: HDO536: access due to insecurity HDO607: delivery been tried again HDC248: access is flooded HDO534: ETA 0945. ASCOT is consuming 20gls a day for the last week. Investigation required. HDO630: ETA is 1130 HDO673: Reported down for fuel by power team and there is no information to say when the hybrid team will visit the site. Below is the only photographs submitted on remedy, it should not be accepted as been reported down for fuel. Follow up has to be done with both Talkpool and acquisitions. [cid:image002.jpg at 01D66585.843CA130] Best Regards, [cid:image003.jpg at 01D66585.843CA130] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Guerdy Israel On Behalf Of Haiti Noc Sent: Wednesday, July 29, 2020 8:24 AM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M ; Hai_SalesGM Subject: NOC hourly report at 8:00 AM Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 13 6 14 21 54 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 30 4 0 0 32 ZTE 16 15 10 0 16 Huawei 6 6 6 0 6 Network 52 25 16 0 54 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 28 9 0 4 13 54 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 275:22:13 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site. Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 262:23:13 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 253:00:13 Power Generator Failure (Engine Knocking ) Engine knocking, roads are blocked, unable to go to site to perform genset swap INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 241:28:13 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 183:12:13 Power Generator Failure (Engine broken) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 179:10:13 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 167:48:13 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 159:16:13 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 158:04:13 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 154:08:13 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 138:32:13 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 133:20:13 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 125:48:13 Power Power Failure (Indeterminate) Six out of seven E-Power rectifiers are faulty. Need to be replaced. Follow up is ongoing by them. INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 91:18:13 Power Generator failure (Indeterminate) Head cylinder and gasket suspected faulty. Spare already collected at WH TP. ETR not provided yet INC412197 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 16:51 87:31:13 Power Power Failure (Indeterminate) Faulty rectifier must be replaced. Next update to share when available INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 82:02:13 Power Power Failure (Indeterminate) An assessment has been submitted. Next update to share when available INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 82:02:13 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 57:33:13 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412861 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D O&M Fuel 7/27/2020 0:50 55:32:13 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/27/2020 9:38 AM. ETR to be provided INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 52:42:13 Power Generator failure (Faulty board) PC board freeze. Spare not yet available. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 51:44:13 Fuel Generator failure (Fuel issue) Portable genset has been moved to another site. Recovery plan expected from Talkpool INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 40:20:13 Power Generator Failure (Engine broken) An assessment has been submitted. Next update to share when available INC413173 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 7/27/2020 18:32 37:50:13 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 9h55 PM. ETR to be provided. INC413415 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 7/27/2020 22:38 33:44:13 Power Generator failure (Indeterminate) Access issue, Access blocked by the population claiming for 4G installation. New update will shared as soon as possible. INC411871 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/28/2020 16:06 16:16:13 Power Power Failure (Indeterminate) Site will be restored with commercial power INC413634 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/28/2020 16:24 15:58:13 Power Power Failure (Indeterminate) Site will be restored with commercial power INC413734 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 7/28/2020 16:30 15:52:13 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/28/2020 at 08h05 PM. ETR to be provided. INC413748 HAIDN021 ST_PHILOMENE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 14:40:13 RBS RBS Fault (PSU faulty) Faulty power supply. Spare part not yet available. ETR cannot be provided INC413748 HAIDN010 BARRIERE_BOUTEILLE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 14:40:13 Dependent Affected by RBS issue on main site Affected by HDN021 INC413748 HAIDN018 BAS_VERTIERES Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 14:40:13 Dependent Affected by RBS issue on main site Affected by HDN021 INC413748 HAIDN036 CITE_DU_PEUPLE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 14:40:13 Dependent Affected by RBS issue on main site Affected by HDN021 INC413748 HAIDN042 TI SEZON Nord ZTE 2G+3G C Talkpool 7/28/2020 17:42 14:40:13 Dependent Affected by RBS issue on main site Affected by HDN021 INC413748 HAIDN003 VERTIERE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 14:40:13 Dependent Affected by RBS issue on main site Affected by HDN021 INC413748 HAIDN024 CITE_VERTIERES Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 14:40:13 Dependent Affected by RBS issue on main site Affected by HDN021 INC413643 HDC364 BELLEVUE_MARMELADE Artibonite Ericsson 2G D Talkpool 7/28/2020 18:05 14:17:13 Power Generator Failure (Injection pump failure) Faulty pump injector. Spare part not yet available. ETR to be provided INC413749 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 7/28/2020 18:09 14:13:13 Transmission Transmission (Indeterminate) Talkpool teams refuses to attend the site. They are claiming unsafe area. ETA: 08h30 AM INC413761 HAIDO630 FONTAMARA27_RUE_CHARITE Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 7/28/2020 19:23 12:59:13 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/28/2020 at 09h56 PM. ETR to be provided. INC413767 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/28/2020 19:37 12:45:13 Power Generator failure (Indeterminate) Team is working on site INC413789 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/28/2020 21:00 11:22:13 Power Power Failure (Solar System failure) The site will be back in service with sunrise INC413789 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/28/2020 21:00 11:22:13 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC318 INC413797 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/28/2020 21:56 10:26:13 Power Power Failure (Solar System failure) The site will be back in service with sunrise INC413873 HDS197 MADAME LOUIS Sud Ericsson 2G B Talkpool 7/28/2020 23:22 9:00:13 Power Generator failure (Indeterminate) Team will check HDS278 suspected, after that they will get back to the site, New ETA is expected INC413917 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/29/2020 2:48 5:34:13 Power Generator failure (Indeterminate) Team is working on site INC413893 HAIDO600 LIZON_39 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/29/2020 2:56 5:26:13 Power Generator failure (Indeterminate) unsafe area, team will reach the site in the morning, ETA 08:20AM INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G C Talkpool 7/29/2020 3:06 5:16:13 Power Generator failure (Indeterminate) Team is waiting for access. Follow up is ongoing INC413932 HDO296 MORNE_HERCULE_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/29/2020 5:00 3:22:13 Power Generator failure (Indeterminate) Team is on site INC413939 HDS278 KAY FEJIS Sud Ericsson 2G C Talkpool 7/29/2020 6:10 2:12:13 Power Generator failure (Indeterminate) Team is working on site INC414018 HAIDS277 JABOIN Sud ZTE 2G+3G C Talkpool 7/29/2020 6:17 2:05:13 Fuel Generator failure (Fuel issue) portable genset out of fuel . TP team is on the way to refuel it . ETA:8h45 AM INC414018 HAIDS196 NAN BOULE Sud ZTE 2G D Talkpool 7/29/2020 6:17 2:05:13 Dependent Affected by the power issue at the main site Affected by HDS277 INC413942 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G C Talkpool 7/29/2020 7:45 0:37:13 Transmission Transmission (Indeterminate) Site is bounced .Team is informed, ETA: 8:30AM INC413942 HGA016 MORNE_OKO Nippes Ericsson 2G C Talkpool 7/29/2020 7:45 0:37:13 Dependent Affected by the Transmission issue at the main site Affected by HDS200 INC413942 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G C Talkpool 7/29/2020 7:45 0:37:13 Dependent Affected by the Transmission issue at the main site Affected by HDS201 INC413942 HDS225 NERETTE Sud Ericsson 2G C Talkpool 7/29/2020 7:45 0:37:13 Dependent Affected by the Transmission issue at the main site Affected by HDS202 INC413942 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G C Talkpool 7/29/2020 7:45 0:37:13 Dependent Affected by the Transmission issue at the main site Affected by HDS203 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 18097 bytes Desc: image002.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 2390 bytes Desc: image003.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.jpg Type: image/jpeg Size: 10377 bytes Desc: image004.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 29 07:40:26 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 29 Jul 2020 13:40:26 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM Message-ID: Hello All, Received the NOC hourly report done at 9:00 AM Sites off air by Class Class A B C D Total Total 12 5 15 20 52 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 31 4 0 0 32 ZTE 16 15 10 0 16 Huawei 4 4 4 0 4 Network 51 23 14 0 52 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 28 9 0 2 13 52 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 276:38:57 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site. Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 263:39:57 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 242:44:57 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 184:28:57 Power Generator Failure (Engine broken) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 180:26:57 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 169:04:57 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 160:32:57 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 159:20:57 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 155:24:57 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 139:48:57 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 134:36:57 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 127:04:57 Power Power Failure (Indeterminate) Six out of seven E-Power rectifiers are faulty. Need to be replaced. Follow up is ongoing by them. INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 92:34:57 Power Generator failure (High temperature) Head cylinder and gasket suspected faulty. Spare already collected at WH TP. ETR not provided yet INC412197 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 16:51 88:47:57 Power Power Failure (Indeterminate) Faulty rectifier must be replaced. Next update to share when available INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 83:18:57 Power Power Failure (Indeterminate) An assessment has been submitted. Next update to share when available INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 83:18:57 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 58:49:57 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412861 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D O&M Fuel 7/27/2020 0:50 56:48:57 Fuel Generator failure (Fuel issue) Flooded river preventing the team to cross , waiting for next update INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 53:58:57 Power Generator failure (Faulty board) PC board freeze. Spare not yet available. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 53:00:57 Fuel Generator failure (Fuel issue) Portable genset has been moved to another site. Recovery plan expected from Talkpool INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 41:36:57 Power Generator Failure (Engine broken) An assessment has been submitted. Next update to share when available INC413173 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 7/27/2020 18:32 39:06:57 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 9h55 PM. ETR to be provided. INC413415 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 7/27/2020 22:38 35:00:57 Power Generator failure (Indeterminate) Access issue, Access blocked by the population claiming for 4G installation. New update will shared as soon as possible. INC411871 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/28/2020 16:06 17:32:57 Power Power Failure (Indeterminate) Site will be restored with commercial power INC413734 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 7/28/2020 16:30 17:08:57 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/28/2020 at 08h05 PM. ETR 09:30 AM. INC413748 HAIDN021 ST_PHILOMENE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 15:56:57 RBS RBS Fault (PSU faulty) Faulty power supply. Spare part should be collected at Digicel office, ETR cannot be provided INC413748 HAIDN010 BARRIERE_BOUTEILLE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 15:56:57 Dependent Affected by RBS issue on main site Affected by HDN021 INC413748 HAIDN018 BAS_VERTIERES Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 15:56:57 Dependent Affected by RBS issue on main site Affected by HDN021 INC413748 HAIDN036 CITE_DU_PEUPLE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 15:56:57 Dependent Affected by RBS issue on main site Affected by HDN021 INC413748 HAIDN042 TI SEZON Nord ZTE 2G+3G C Talkpool 7/28/2020 17:42 15:56:57 Dependent Affected by RBS issue on main site Affected by HDN021 INC413748 HAIDN003 VERTIERE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 15:56:57 Dependent Affected by RBS issue on main site Affected by HDN021 INC413748 HAIDN024 CITE_VERTIERES Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 15:56:57 Dependent Affected by RBS issue on main site Affected by HDN021 INC413643 HDC364 BELLEVUE_MARMELADE Artibonite Ericsson 2G D Talkpool 7/28/2020 18:05 15:33:57 Power Generator Failure (Injection pump failure) Faulty pump injector. Spare part not yet available. ETR to be provided INC413761 HAIDO630 FONTAMARA27_RUE_CHARITE Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 7/28/2020 19:23 14:15:57 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/28/2020 at 09h56 PM. ETR to be provided. INC413767 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/28/2020 19:37 14:01:57 Power Generator failure (Indeterminate) Team is working on site INC413789 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/28/2020 21:00 12:38:57 Power Power Failure (Solar System failure) The site will be back in service with sunrise INC413797 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/28/2020 21:56 11:42:57 Power Power Failure (Solar System failure) The site will be back in service with sunrise INC413939 HDS197 MADAME LOUIS Sud Ericsson 2G B Talkpool 7/28/2020 23:22 10:16:57 Dependent Affected by the power issue at the main site Affected by HDS278 INC414046 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/29/2020 2:48 6:50:57 Power Generator failure (Indeterminate) Team is working on site INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G C Talkpool 7/29/2020 3:06 6:32:57 Power Generator failure (Indeterminate) Guardian unavailable ,Team is waiting for access. Follow up is ongoing INC413634 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 7/29/2020 5:15 4:23:57 Power Power Failure (Indeterminate) Site will be restored with commercial power INC413939 HDS278 KAY FEJIS Sud Ericsson 2G C Talkpool 7/29/2020 6:10 3:28:57 Power Generator failure (Indeterminate) Team is working on site INC414018 HAIDS277 JABOIN Sud ZTE 2G+3G C Talkpool 7/29/2020 6:17 3:21:57 Fuel Generator failure (Fuel issue) portable genset out of fuel . TP team is on the way to refuel it . ETA:9h30 AM INC414018 HAIDS196 NAN BOULE Sud ZTE 2G D Talkpool 7/29/2020 6:17 3:21:57 Dependent Affected by the power issue at the main site Affected by HDS277 INC413942 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G C Talkpool 7/29/2020 7:45 1:53:57 Power Generator failure (Indeterminate) No TX issue found , Power team is sent to check . ETA to be provided INC413942 HGA016 MORNE_OKO Nippes Ericsson 2G C Talkpool 7/29/2020 7:45 1:53:57 Dependent Affected by the power issue at the main site Affected by HDS200 INC413942 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G C Talkpool 7/29/2020 7:45 1:53:57 Dependent Affected by the power issue at the main site Affected by HDS200 INC413942 HDS225 NERETTE Sud Ericsson 2G C Talkpool 7/29/2020 7:45 1:53:57 Dependent Affected by the power issue at the main site Affected by HDS200 INC413942 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G C Talkpool 7/29/2020 7:45 1:53:57 Dependent Affected by the power issue at the main site Affected by HDS200 INC413954 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 7/29/2020 8:22 1:16:57 Power Power Failure (Indeterminate) Team has been informed , ETA 11:30 AM INC413958 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/29/2020 8:46 0:52:57 Power Power Failure (Indeterminate) Team has been informed , ETA not yet available INC413959 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 7/29/2020 9:00 0:38:57 Power Power Failure (Solar System failure) Team is already informed . ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 29 07:45:11 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 29 Jul 2020 13:45:11 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (09:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 09:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1112:18:00 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 986:21:00 Power RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 216:17:00 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 207:24:00 RBS RBS Fault (RUS failure) Faulty RUS01B3.spare need to be replaced. ETR to be provided. INC411835 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 116:24:00 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411837 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 116:21:00 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412616 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/26/2020 9:40 72:04:00 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412619 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 71:59:00 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412517 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/26/2020 9:55 71:49:00 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 66:06:00 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC412777 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 0:46 56:58:00 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 42:46:00 Power Generator failure (Indeterminate) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC413884 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 7/29/2020 0:39 9:05:00 RBS RBS Fault (DTRU failure) Sector C affected. Faulty DTRU. Spare part not yet available INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 6:30:00 RBS RBS Fault (Indeterminate) Team is waiting for the access. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 29 07:55:22 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 29 Jul 2020 13:55:22 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 09:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 09:00 AM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments No Site Running on Battery Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 29 09:20:13 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 29 Jul 2020 15:20:13 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 12 9 14 16 51 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 31 10 0 0 34 ZTE 13 13 11 0 13 Huawei 4 4 4 0 4 Network 48 27 15 0 51 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 7 0 3 18 51 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 278:18:29 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site. Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 265:19:29 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 244:24:29 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 186:08:29 Power Generator Failure (Engine broken) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 7/21/2020 21:12 182:06:29 Power Power Failure (Indeterminate) Fuel department not taking action until ASCOT is rectified, Follow up is ongoing. INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 170:44:29 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 162:12:29 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 161:00:29 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 157:04:29 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected due to insecurity issue. INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 141:28:29 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 136:16:29 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 128:44:29 Power Power Failure (Indeterminate) Six out of seven E-Power rectifiers are faulty. Need to be replaced. Follow up is ongoing by them. INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 94:14:29 Power Generator failure (High temperature) Head cylinder and gasket suspected faulty. Spare already collected at WH TP. ETR not provided yet INC412197 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 16:51 90:27:29 Power Power Failure (Indeterminate) Faulty rectifier must be replaced. Next update to share when available INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 84:58:29 Power Power Failure (Indeterminate) An assessment has been submitted. Next update to share when available INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 84:58:29 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 60:29:29 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. Delivery been tried again INC412861 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D O&M Fuel 7/27/2020 0:50 58:28:29 Fuel Generator failure (Fuel issue) Flooded river preventing the team to cross , waiting for next update INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 55:38:29 Power Generator failure (Faulty board) PC board freeze. Spare not yet available. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 54:40:29 Fuel Generator failure (Fuel issue) Portable genset has been moved to another site. Recovery plan expected from Talkpool INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 43:16:29 Power Generator Failure (Engine broken) An assessment has been submitted. Next update to share when available INC413173 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 7/27/2020 18:32 40:46:29 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 9h55 PM. ETR to be provided. INC411871 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/28/2020 16:06 19:12:29 Power Power Failure (Indeterminate) Site will be restored with commercial power INC413734 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/28/2020 16:30 18:48:29 Power Generator failure (Indeterminate) After refueling Power Team is requested ETA 11:30 AM. INC413748 HAIDN021 ST_PHILOMENE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 17:36:29 Transmission Transmission (Router Power Supply Faulty) Spare power supply collected , waiting for ETR INC413748 HAIDN010 BARRIERE_BOUTEILLE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 17:36:29 Dependent Affected by RBS issue on main site Affected by HDN021 INC413748 HAIDN018 BAS_VERTIERES Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 17:36:29 Dependent Affected by RBS issue on main site Affected by HDN021 INC413748 HAIDN036 CITE_DU_PEUPLE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 17:36:29 Dependent Affected by RBS issue on main site Affected by HDN021 INC413748 HAIDN042 TI SEZON Nord ZTE 2G+3G C Talkpool 7/28/2020 17:42 17:36:29 Dependent Affected by RBS issue on main site Affected by HDN021 INC413748 HAIDN003 VERTIERE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 17:36:29 Dependent Affected by RBS issue on main site Affected by HDN021 INC413748 HAIDN024 CITE_VERTIERES Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 17:36:29 Dependent Affected by RBS issue on main site Affected by HDN021 INC413643 HDC364 BELLEVUE_MARMELADE Artibonite Ericsson 2G D Talkpool 7/28/2020 18:05 17:13:29 Power Generator Failure (Injection pump failure) Faulty pump injector. Spare part not yet available. ETR to be provided INC413761 HAIDO630 FONTAMARA27_RUE_CHARITE Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 7/28/2020 19:23 15:55:29 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/28/2020 at 09h56 PM. ETA:11H30 AM. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G C Talkpool 7/29/2020 3:06 8:12:29 Power Generator failure (Indeterminate) Guardian unavailable ,Team is waiting for access. Follow up is ongoing INC413942 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G+3G C Talkpool 7/29/2020 7:45 3:33:29 Power Generator failure (Indeterminate) No TX issue found , One of the battery backup is faulty in the HPU, Request done to put on manual. ETA:11h45 AM INC413942 HGA016 MORNE_OKO Nippes Ericsson 2G C Talkpool 7/29/2020 7:45 3:33:29 Dependent Affected by the power issue at the main site Affected by HDS200 INC413942 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G C Talkpool 7/29/2020 7:45 3:33:29 Dependent Affected by the power issue at the main site Affected by HDS200 INC413942 HDS225 NERETTE Sud Ericsson 2G C Talkpool 7/29/2020 7:45 3:33:29 Dependent Affected by the power issue at the main site Affected by HDS200 INC413942 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G C Talkpool 7/29/2020 7:45 3:33:29 Dependent Affected by the power issue at the main site Affected by HDS200 INC413960 HAIDN033 BASE_AMERICAINE_COW Nord ZTE 2G+3G+LTE B Talkpool 7/29/2020 8:45 2:33:29 Power Power Failure (Indeterminate) Team has been informed , ETA 11:40 AM INC413959 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 7/29/2020 9:00 2:18:29 Power Power Failure (Solar System failure) Solar system failed . Site will be back up once the solar energy back to the normal . INC413969 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/29/2020 9:08 2:10:29 RBS RBS Fault (Indeterminate) Team is working on site INC413982 HDN101 BOIS_DU_LAC Nord-Ouest Ericsson 2G+3G B Talkpool 7/29/2020 9:34 1:44:29 Power Power Failure (Indeterminate) Team has been informed , ETA not yet available INC413982 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 7/29/2020 9:34 1:44:29 Dependent Affected by the power issue at the main site Affected by HDN101 INC413982 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 2G+3G A Talkpool 7/29/2020 9:34 1:44:29 Dependent Affected by the power issue at the main site Affected by HDN101 INC413982 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 7/29/2020 9:34 1:44:29 Dependent Affected by the power issue at the main site Affected by HDN101 INC413982 HDN181 PIERRETTE Nord-Ouest Ericsson 2G D Talkpool 7/29/2020 9:34 1:44:29 Dependent Affected by the power issue at the main site Affected by HDN101 INC413982 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 7/29/2020 9:34 1:44:29 Dependent Affected by the power issue at the main site Affected by HDN101 INC413982 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 3G B Talkpool 7/29/2020 9:34 1:44:29 Dependent Affected by the power issue at the main site Affected by HDN101 INC413994 HDS292 BAIE DU MESLE Sud Ericsson 2G C Talkpool 7/29/2020 10:55 0:23:29 Power Generator failure (Indeterminate) Team is already informed . ETA to be provided INC413994 HDS142 FLAMANDS Sud Ericsson 2G C Talkpool 7/29/2020 10:55 0:23:29 Dependent Affected by the power issue at the main site Affected by HDS292 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 29 09:52:40 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 29 Jul 2020 15:52:40 +0000 Subject: [Rantt] =?windows-1252?q?INCIDENT__REPORT_=28OPEN=29=3A=22HDN101?= =?windows-1252?q?_=28BOIS=5FDU=5FLAC=29=94_is_down_with_6_attached_sites_?= =?windows-1252?q?in_North-ouest_area=2E?= Message-ID: Dear all, The purpose of this message is to notify you about ?HDN101 (BOIS_DU_LAC)? is down with 6 attached sites in North-ouest area since 07/29/2020 10:30 AM. Concerned Team has been dispatched to check. Until now Talkpool IMC team is not able to share the ETA. Ref: INC413982/ TAS266758 Affected Sites: Sites out of service Ticket# Site Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration INC413982 HDN101 BOIS_DU_LAC Nord-Ouest Ericsson 2G+3G B Talkpool 7/29/20 10:30 1:25:36 INC413982 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 7/29/20 10:30 1:25:36 INC413982 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 2G+3G A Talkpool 7/29/20 10:30 1:25:36 INC413982 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 7/29/20 10:30 1:25:36 INC413982 HDN181 PIERRETTE Nord-Ouest Ericsson 2G D Talkpool 7/29/20 10:30 1:25:36 INC413982 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 7/29/20 10:30 1:25:36 INC413982 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 3G B Talkpool 7/29/20 10:30 1:25:36 We?ll keep you posted Yours faithfully, NOC Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 37007600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 6734 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 29 10:25:40 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 29 Jul 2020 16:25:40 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 12:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 12:00 PM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC414077 HDN011 LOGE Nord ZTE A Talkpool 7/29/20 11:08 1:14:43 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 1:35 PM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 29 10:41:46 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 29 Jul 2020 16:41:46 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1115:01:11 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 989:04:11 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 219:00:11 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 210:07:11 RBS RBS Fault (RUS failure) Faulty RUS01B3.spare need to be replaced. ETR to be provided. INC411835 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 119:07:11 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411837 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 119:04:11 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412616 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/26/2020 9:40 74:47:11 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412619 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 74:42:11 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412517 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/26/2020 9:55 74:32:11 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 68:49:11 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC412777 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 0:46 59:41:11 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 45:29:11 Power Generator failure (Indeterminate) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 9:13:11 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site. INC413789 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/29/2020 6:02 6:25:11 Power Power Failure (Solar System failure) The site will be back in service with sunrise INC413797 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/29/2020 6:02 6:25:11 Power Power Failure (Solar System failure) The site will be back in service with sunrise Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 29 12:35:11 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 29 Jul 2020 18:35:11 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM Message-ID: Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 14 12 5 20 51 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 25 8 0 0 29 ZTE 11 11 8 0 11 Huawei 11 11 10 1 11 Network 47 30 18 1 51 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 6 0 4 14 51 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 281:34:15 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site. Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 268:35:15 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 247:40:15 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 189:24:15 Power Generator Failure (Engine broken) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 7/21/2020 21:12 185:22:15 Transmission Transmission (Indeterminate) Fuel added and 3G remains down . Digicel TX Team assistance is needed INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 174:00:15 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 165:28:15 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 164:16:15 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 160:20:15 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 144:44:15 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 139:32:15 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 132:00:15 Power Power Failure (Indeterminate) Six out of seven E-Power rectifiers are faulty. Need to be replaced. Follow up is ongoing by them. INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 97:30:15 Power Generator failure (High temperature) Head cylinder and gasket suspected faulty. Spare already collected at WH TP. ETR not provided yet INC412197 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 16:51 93:43:15 Power Power Failure (Indeterminate) Faulty rectifier must be replaced. Next update to share when available INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 88:14:15 Power Power Failure (Indeterminate) An assessment has been submitted. Next update to share when available INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 88:14:15 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 63:45:15 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 58:54:15 Power Generator failure (Faulty board) PC board freeze. Spare not yet available. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 57:56:15 Fuel Generator failure (Fuel issue) Portable genset has been moved to another site. Recovery plan expected from Talkpool INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 46:32:15 Power Generator Failure (Engine broken) An assessment has been submitted. Next update to share when available INC413173 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 7/27/2020 18:32 44:02:15 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 9h55 PM. ETR to be provided. INC413748 HAIDN021 ST_PHILOMENE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 20:52:15 Transmission Transmission (Router Power Supply Faulty) Spare power supply collected , Team is on the way with spare , ETR to be shared INC413748 HAIDN010 BARRIERE_BOUTEILLE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 20:52:15 Dependent Affected by RBS issue on main site Affected by HDN021 INC413748 HAIDN018 BAS_VERTIERES Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 20:52:15 Dependent Affected by RBS issue on main site Affected by HDN021 INC413748 HAIDN036 CITE_DU_PEUPLE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 20:52:15 Dependent Affected by RBS issue on main site Affected by HDN021 INC413748 HAIDN042 TI SEZON Nord ZTE 2G+3G C Talkpool 7/28/2020 17:42 20:52:15 Dependent Affected by RBS issue on main site Affected by HDN021 INC413748 HAIDN003 VERTIERE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 20:52:15 Dependent Affected by RBS issue on main site Affected by HDN021 INC413748 HAIDN024 CITE_VERTIERES Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 20:52:15 Dependent Affected by RBS issue on main site Affected by HDN021 INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/29/2020 3:06 11:28:15 Power Generator failure (Indeterminate) Guardian is not in the region .Once there ,coordination will be done with the tech to access to the site INC413942 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G+3G A Talkpool 7/29/2020 7:45 6:49:15 Power Generator failure (Indeterminate) No TX issue found , Team is on site waiting for Approval to put site in manual mode. INC413959 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/29/2020 9:00 5:34:15 Power Power Failure (Solar System failure) Solar system failed . Site will be back up once the solar energy back to the normal . INC414096 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 7/29/2020 10:34 4:00:15 Power Generator failure (Indeterminate) Site was affected by HDN101 but the main is restored and it remains down , ETA to be shared by TP INC413994 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/29/2020 10:55 3:39:15 Power Generator failure (Indeterminate) Team is already informed . New ETA :2h50 PM INC413994 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 7/29/2020 10:55 3:39:15 Dependent Affected by the power issue at the main site Affected by HDS292 INC414116 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/29/2020 12:29 2:05:15 Power Generator failure (Indeterminate) Team has been informed; ETA 2:20 pm. INC414116 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/29/2020 12:29 2:05:15 Dependent Affected by the power issue at the main site Affected by HDO200 INC414117 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 7/29/2020 12:30 2:04:15 Power Power Failure (Solar System failure) .Solar system failed due to Bad Weather . it will be back up once the solar energy back to the normal . INC414203 HDN215 ST_RAPHAEL Nord Ericsson 2G+3G B Talkpool 7/29/2020 12:36 1:58:15 Fuel Generator failure (Fuel issue) Portable genset out of fuel; , waiting for update from TP INC414203 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/29/2020 12:36 1:58:15 Dependent Affected by the fuel issue at the main site Affected by HDN215 INC414203 HDN239 ST_RAPHAEL_II Nord Ericsson 2G D Talkpool 7/29/2020 12:36 1:58:15 Dependent Affected by the fuel issue at the main site Affected by HDN215 INC414130 HDC166 NAN_GOMME Artibonite Ericsson 2G D Talkpool 7/29/2020 12:36 1:58:15 Power Power Failure (Indeterminate) Team has been informed , ETA 4:30 PM INC413634 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/29/2020 12:36 1:58:15 Power Power Failure (Indeterminate) Site will be restored with commercial power INC414209 HDC290 DAIGNAULT Artibonite Ericsson 2G D Talkpool 7/29/2020 12:49 1:45:15 Power Power Failure (Indeterminate) Team has been informed , ETA 3:35 PM INC414131 HDC152 GWOMON_KPEGM Artibonite Ericsson 3G B Talkpool 7/29/2020 13:16 1:18:15 RBS RBS Fault (LAN Cable Failure) Team has been informed , ETA not yet available INC414136 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/29/2020 13:20 1:14:15 Power Generator failure (Indeterminate) Team has been informed; ETA not available yet. INC414138 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 7/29/2020 13:34 1:00:15 Power Power Failure (Indeterminate) Team has been informed , ETA not yet available INC414134 HAIDS279 CAVAILLON_II Sud ZTE 2G+3G B Talkpool 7/29/2020 13:40 0:54:15 Power Generator failure (Indeterminate) Team is already informed . ETA:2h40 PM INC413986 HDO038 LATAN Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/29/2020 13:46 0:48:15 Power Generator failure (Indeterminate) Team is working on site. INC413986 HAIDO275 KFOU_ROUTE_NEUF Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/29/2020 13:46 0:48:15 Dependent Affected by the power issue at the main site Affected by HDO038 INC413986 HAIDO039 MERGER_LA PLAINE Port-au-Prince Huawei 2G+3G B Talkpool 7/29/2020 13:46 0:48:15 Dependent Affected by the power issue at the main site Affected by HDO038 INC413986 HAIDO650 VILLAGERENAISSANCE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/29/2020 13:46 0:48:15 Dependent Affected by the power issue at the main site Affected by HDO038 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 29 12:39:32 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 29 Jul 2020 18:39:32 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (2:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 2:00 PM. Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1117:08:15 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 991:11:15 Power RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 221:07:15 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 212:14:15 RBS RBS Fault (RUS failure) Faulty RUS01B3.spare need to be replaced. ETR to be provided. INC411835 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 121:14:15 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411837 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 121:11:15 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412616 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/26/2020 9:40 76:54:15 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412619 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 76:49:15 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412517 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/26/2020 9:55 76:39:15 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 70:56:15 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC412777 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 0:46 61:48:15 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 47:36:15 Power Generator failure (Indeterminate) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 11:20:15 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC413789 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/29/2020 6:02 8:32:15 Power Power Failure (Solar System failure) The site will be back in service with sunrise INC413797 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/29/2020 6:02 8:32:15 Power Power Failure (Solar System failure) The site will be back in service with sunrise INC413634 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 7/29/2020 12:36 1:58:15 Power Power Failure (Indeterminate) Sector will be restored with commercial power INC414206 HDS226 AQUIN Sud Ericsson 2G A Talkpool 7/29/2020 12:50 1:44:15 Transmission Transmission (Indeterminate) Team is informed. ETA not provided yet. INC414128 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/29/2020 13:02 1:32:15 Power Power Failure (Solar System failure) The site will be back in service with sunrise Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 29 12:41:06 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 29 Jul 2020 18:41:06 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 02:00 PM Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 02:00 PM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments No Site Running on Battery Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 29 14:35:22 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 29 Jul 2020 20:35:22 +0000 Subject: [Rantt] NOC hourly report at 4:00 PM Message-ID: Hello All, Received the NOC hourly report done at 4:00 PM Sites off air by Class Class A B C D Total Total 12 8 8 23 51 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 31 6 0 0 35 ZTE 11 11 8 0 11 Huawei 5 5 5 0 5 Network 47 22 13 0 51 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 26 5 0 4 16 51 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 283:32:28 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site. Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 270:33:28 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 249:38:28 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 191:22:28 Power Generator Failure (Engine broken) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 7/21/2020 21:12 187:20:28 Transmission Transmission (Indeterminate) Fuel added and 3G remains down . Digicel TX Team assistance is needed INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 175:58:28 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 167:26:28 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 166:14:28 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 162:18:28 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 146:42:28 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 141:30:28 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 133:58:28 Power Power Failure (Indeterminate) Six out of seven E-Power rectifiers are faulty. Need to be replaced. Follow up is ongoing by them. INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 99:28:28 Power Generator failure (High temperature) Head cylinder and gasket suspected faulty. Spare already collected at WH TP. ETR not provided yet INC412197 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 16:51 95:41:28 Power Power Failure (Indeterminate) Faulty rectifier must be replaced. Next update to share when available INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 90:12:28 Power Power Failure (Indeterminate) An assessment has been submitted. Next update to share when available INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 90:12:28 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 65:43:28 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 60:52:28 Power Generator failure (Faulty board) PC board freeze. Spare not yet available. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 59:54:28 Fuel Generator failure (Fuel issue) Portable genset has been moved to another site. Recovery plan expected from Talkpool INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 48:30:28 Power Generator Failure (Engine broken) An assessment has been submitted. Next update to share when available INC413173 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 7/27/2020 18:32 46:00:28 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 9h55 PM. ETR to be provided. INC413748 HAIDN021 ST_PHILOMENE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 22:50:28 Transmission Transmission (Router Power Supply Faulty) Spare power supply collected , Team is on the way with spare , ETR to be shared INC413748 HAIDN010 BARRIERE_BOUTEILLE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 22:50:28 Dependent Affected by RBS issue on main site Affected by HDN021 INC413748 HAIDN018 BAS_VERTIERES Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 22:50:28 Dependent Affected by RBS issue on main site Affected by HDN021 INC413748 HAIDN036 CITE_DU_PEUPLE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 22:50:28 Dependent Affected by RBS issue on main site Affected by HDN021 INC413748 HAIDN042 TI SEZON Nord ZTE 2G+3G C Talkpool 7/28/2020 17:42 22:50:28 Dependent Affected by RBS issue on main site Affected by HDN021 INC413748 HAIDN003 VERTIERE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 22:50:28 Dependent Affected by RBS issue on main site Affected by HDN021 INC413748 HAIDN024 CITE_VERTIERES Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 22:50:28 Dependent Affected by RBS issue on main site Affected by HDN021 INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/29/2020 3:06 13:26:28 Power Generator failure (Indeterminate) Guardian is not in the region .Once there ,coordination will be done with the tech to access to the site INC413959 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/29/2020 9:00 7:32:28 Power Power Failure (Solar System failure) Solar system failed . Site will be back up once the solar enery back to the normal . INC414096 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 7/29/2020 10:34 5:58:28 Power Generator failure (Indeterminate) Team is working on site INC414117 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 7/29/2020 12:30 4:02:28 Power Power Failure (Solar System failure) .Solar system failed due to Bad Weather . it will be back up once the solar enery back to the normal . INC414130 HDC166 NAN_GOMME Artibonite Ericsson 2G D Talkpool 7/29/2020 12:36 3:56:28 Power Power Failure (Indeterminate) Team has been informed , ETA 4:30 PM INC413634 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/29/2020 12:36 3:56:28 Power Power Failure (Indeterminate) Site will be restored with commercial power INC414209 HDC290 DAIGNAULT Artibonite Ericsson 2G D Talkpool 7/29/2020 12:49 3:43:28 Power Power Failure (Indeterminate) Team is working on site INC414131 HDC152 GWOMON_KPEGM Artibonite Ericsson 3G B Talkpool 7/29/2020 13:16 3:16:28 RBS RBS Fault (Indeterminate) Team has been informed , ETA 4 :15 PM INC414138 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 7/29/2020 13:34 2:58:28 Power Power Failure (Indeterminate) Team has been informed , ETA 5:10 PM INC414134 HAIDS279 CAVAILLON_II Sud ZTE 2G+3G B Talkpool 7/29/2020 13:40 2:52:28 Power Generator failure (Indeterminate) Team is on site working INC414155 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/29/2020 14:04 2:28:28 Power Power Failure (Indeterminate) Team has been informed; ETA 4:15 pm. INC414230 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 7/29/2020 14:43 1:49:28 Power Power Failure (Indeterminate) Team has been informed , ETA 5:10 PM INC414230 HDN164 NAN_BINGO Nord-Ouest Ericsson 2G D Talkpool 7/29/2020 14:43 1:49:28 Dependent Affected by the power issue at the main site Affected by HDN151 INC414230 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Talkpool 7/29/2020 14:43 1:49:28 Dependent Affected by the power issue at the main site Affected by HDN151 INC414230 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 7/29/2020 14:43 1:49:28 Dependent Affected by the power issue at the main site Affected by HDN151 INC414230 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G D Talkpool 7/29/2020 14:43 1:49:28 Dependent Affected by the power issue at the main site Affected by HDN151 INC414230 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/29/2020 14:43 1:49:28 Dependent Affected by the power issue at the main site Affected by HDN151 INC414230 HDC174 NAN FORT Artibonite Ericsson 2G D Talkpool 7/29/2020 14:43 1:49:28 Dependent Affected by the power issue at the main site Affected by HDN151 INC414230 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 2G B Talkpool 7/29/2020 14:43 1:49:28 Dependent Affected by the power issue at the main site Affected by HDN151 INC414230 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 7/29/2020 14:43 1:49:28 Dependent Affected by the power issue at the main site Affected by HDN151 INC414230 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 7/29/2020 14:43 1:49:28 Dependent Affected by the power issue at the main site Affected by HDN151 INC414171 HDS285 JACSON BAINET Sud-Est Ericsson 2G D Talkpool 7/29/2020 15:24 1:08:28 Power Generator failure (Indeterminate) Team is already dispatched . ETA to be provided INC414174 HDS301 BAINET Sud-Est Ericsson 2G C Talkpool 7/29/2020 15:30 1:02:28 Power Generator failure (Indeterminate) Team is already dispatched . ETA to be provided ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 29 16:21:04 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 29 Jul 2020 22:21:04 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1120:54:40 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 994:57:40 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 224:53:40 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 216:00:40 RBS RBS Fault (RUS failure) Faulty RUS01B3.spare need to be replaced. ETR to be provided. INC411835 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 125:00:40 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411837 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 124:57:40 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412616 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/26/2020 9:40 80:40:40 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412619 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 80:35:40 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412517 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/26/2020 9:55 80:25:40 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 74:42:40 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC412777 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 0:46 65:34:40 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 51:22:40 Power Generator failure (Indeterminate) Faulty pbc rectifier module, Spare needed, New update will be shared once available. INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 15:06:40 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC413789 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/29/2020 6:02 12:18:40 Power Power Failure (Solar System failure) The site will be back in service with sunrise INC413942 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Talkpool 7/29/2020 6:42 11:38:40 Transmission Transmission (Indeterminate) Team is working on the site. INC413634 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 7/29/2020 12:36 5:44:40 Power Power Failure (Indeterminate) Sector will be restored with commercial power INC414206 HDS226 AQUIN Sud Ericsson 2G+3G A Talkpool 7/29/2020 12:50 5:30:40 Transmission Transmission (Indeterminate) Team is working on the site. INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 2:25:40 Transmission Transmission (Indeterminate) Team is informed. ETA not provided yet. INC414194 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/29/2020 16:07 2:13:40 Transmission Transmission (Indeterminate) Team is informed. ETA not provided yet. INC414230 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 7/29/2020 17:36 0:44:40 RBS RBS Fault (Indeterminate) Team is informed, ETA not yet available INC414138 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 7/29/2020 17:40 0:40:40 RBS RBS Fault (Indeterminate) Team is informed, ETA not yet available Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 29 17:12:22 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 29 Jul 2020 23:12:22 +0000 Subject: [Rantt] NOC SITES REPORT updated for this July 29th, 2020 till 7:00 PM. Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this July 29th, 2020 till 7:00 PM. > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 286:05:58 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site. Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 273:06:58 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 252:11:58 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 193:55:58 Power Generator Failure (Engine broken) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 7/21/2020 21:12 189:53:58 Transmission Transmission (Indeterminate) Fuel added and 3G remains down. Digicel TX Team assistance is needed INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 178:31:58 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 169:59:58 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 168:47:58 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 164:51:58 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 149:15:58 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 144:03:58 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 102:01:58 Power Generator failure (High temperature) Head cylinder and gasket suspected faulty. Spare already collected at WH TP. ETR not provided yet INC412197 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 16:51 98:14:58 Power Power Failure (Indeterminate) Faulty rectifier must be replaced. Next update to share when available INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 92:45:58 Power Power Failure (Indeterminate) An assessment has been submitted. Next update to share when available INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 92:45:58 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 68:16:58 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 63:25:58 Power Generator failure (Faulty board) PC board freeze. Spare not yet available. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 62:27:58 Fuel Generator failure (Fuel issue) Portable genset has been moved to another site. Recovery plan expected from Talkpool INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 51:03:58 Power Generator Failure (Engine broken) An assessment has been submitted. Next update to share when available INC413173 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 7/27/2020 18:32 48:33:58 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 9h55 PM. ETR to be provided. INC413748 HAIDN021 ST_PHILOMENE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 25:23:58 Transmission Transmission (Router Power Supply Faulty) Spare power supply collected , Team is on the way with spare , ETR 7:20 PM INC413748 HAIDN010 BARRIERE_BOUTEILLE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 25:23:58 Dependent Affected by RBS issue on main site Affected by HDN021 INC413748 HAIDN018 BAS_VERTIERES Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 25:23:58 Dependent Affected by RBS issue on main site Affected by HDN021 INC413748 HAIDN036 CITE_DU_PEUPLE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 25:23:58 Dependent Affected by RBS issue on main site Affected by HDN021 INC413748 HAIDN042 TI SEZON Nord ZTE 2G+3G C Talkpool 7/28/2020 17:42 25:23:58 Dependent Affected by RBS issue on main site Affected by HDN021 INC413748 HAIDN003 VERTIERE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 25:23:58 Dependent Affected by RBS issue on main site Affected by HDN021 INC413748 HAIDN024 CITE_VERTIERES Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 25:23:58 Dependent Affected by RBS issue on main site Affected by HDN021 INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/29/2020 3:06 15:59:58 Power Generator failure (Indeterminate) Guardian is still not in the region .Once there ,coordination will be done with the tech to access to the site INC413959 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/29/2020 9:00 10:05:58 Power Power Failure (Solar System failure) Solar system failed . Site will be back up once the solar energy back to the normal . INC414096 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 7/29/2020 10:34 8:31:58 RBS RBS Fault (Indeterminate) Power team went on site and found no issue , now TX team is requested to support , ETA to be shared INC414117 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 7/29/2020 12:30 6:35:58 Power Power Failure (Solar System failure) .Solar system failed due to Bad Weather . it will be back up once the solar energy back to the normal . INC413634 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/29/2020 12:36 6:29:58 Power Power Failure (Indeterminate) Site will be restored with commercial power INC414206 HDS226 AQUIN Sud Ericsson 2G+3G A Talkpool 7/29/2020 12:50 6:15:58 Power Generator failure (Indeterminate) Team is working on the site. INC414171 HDS285 JACSON BAINET Sud-Est Ericsson 2G D Talkpool 7/29/2020 15:24 3:41:58 Power Generator failure (Indeterminate) Team is ion the way .New ETA :8h20 PM INC414174 HDS301 BAINET Sud-Est Ericsson 2G C Talkpool 7/29/2020 15:30 3:35:58 Power Generator failure (Indeterminate) Team is on the way . ETA:9 PM INC414302 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 7/29/2020 16:42 2:23:58 Power Generator failure (Indeterminate) Team is on the way . ETA:9 PM INC414307 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool 7/29/2020 17:02 2:03:58 Power Generator failure (Indeterminate) Team is already dispatched . ETA :7h50 PM INC414284 HDS243 FOUNEACHOT Sud Ericsson 2G A Talkpool 7/29/2020 17:10 1:55:58 Power Generator failure (Indeterminate) Team is already dispatched . ETA8h30 PM INC413634 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/29/2020 17:46 1:19:58 Power Power Failure (Indeterminate) Site will be restored with commercial power INC414317 HAIDO141 PLAZA_LATHAN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/29/2020 17:50 1:15:58 Power Power Failure (Indeterminate) Team has been informed; ETA 7:30 pm. INC414294 HDC166 NAN_GOMME Artibonite Ericsson 2G D Talkpool 7/29/2020 18:39 0:26:58 Power Power Failure (Indeterminate) Team has been informed , ETA not yet available INC414294 HDC152 GWOMON_KPEGM Artibonite Ericsson 3G B Talkpool 7/29/2020 18:39 0:26:58 Dependent Affected by the power issue at the main site Affected by HDC166 Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1121:39:58 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 995:42:58 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 225:38:58 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 216:45:58 RBS RBS Fault (RUS failure) Faulty RUS01B3.spare need to be replaced. ETR to be provided. INC411835 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 125:45:58 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411837 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 125:42:58 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412616 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/26/2020 9:40 81:25:58 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412619 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 81:20:58 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412517 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/26/2020 9:55 81:10:58 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 75:27:58 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC412777 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 0:46 66:19:58 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 52:07:58 Power Generator failure (Indeterminate) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 15:51:58 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC413789 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/29/2020 6:02 13:03:58 Power Power Failure (Solar System failure) The site will be back in service with sunrise INC413942 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Talkpool 7/29/2020 6:42 12:23:58 Power Generator failure (Indeterminate) Team is working on the site. INC413634 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 7/29/2020 12:36 6:29:58 Power Power Failure (Indeterminate) Sector will be restored with commercial power INC414206 HDS226 AQUIN Sud Ericsson 2G A Talkpool 7/29/2020 12:50 6:15:58 Transmission Transmission (Indeterminate) Team is working on the site. INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 3:10:58 Transmission Transmission (Indeterminate) Team is informed. ETA not provided yet. INC414194 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/29/2020 16:07 2:58:58 Transmission Transmission (Indeterminate) Team is informed. ETA not provided yet. INC414230 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 7/29/2020 17:36 1:29:58 RBS RBS Fault (Indeterminate) Team is informed, ETA not yet available INC414138 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 7/29/2020 17:40 1:25:58 RBS RBS Fault (Indeterminate) Team is informed, ETA not yet available Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Sites Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC413854 HDO089 CITE_ETERNEL Port-au-Prince Huawei 2G+3G B Talkpool 7/28/2020 21:01 7/29/2020 7:42 10:41:00 4:00:00 Not Compliant Power Generator failure (High temperature) Low coolant level Need to be justified 3/4 gallon of coolant added and genset was restarted. INC413875 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/28/2020 23:41 7/29/2020 8:12 8:31:00 4:00:00 Not Compliant Power Generator failure (Speed sensor Failure) Due to magnetic pickup misadjusted OK Magnetic pickup has been adjusted. And genset has been restored. INC414023 HAIDO251 FONTAMARA_35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/29/2020 2:21 7/29/2020 9:20 6:59:00 4:00:00 Not Compliant Power Affected by the power issue at the main site Affected by HDO658 Cascaded Site is back in service once issue solved at the main site. INC414023 HAIDO658 MARTISSANT Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/29/2020 2:21 7/29/2020 9:20 6:59:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Due to rear and front seal. OK 1 gallon of oil has been added, and genset has been restarted. INC413932 HDO296 MORNE_HERCULE_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/29/2020 5:00 7/29/2020 9:24 4:24:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Due to rear and front seal. Need to be justified 1 gallon of oil and 1 gallon of coolant added. INC413893 HAIDO600 LIZON_39 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/29/2020 2:56 7/29/2020 9:18 6:22:00 4:00:00 Not Compliant Power Generator Failure (Underspeed) Due to dirty priming pump Need to be justified RCA and resolution details to be provided by the contractor INC414048 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 7/29/2020 8:50 7/29/2020 10:21 1:31:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Due to front seal OK 1 gallon of oil added, and genset was restarted. INC413734 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/28/2020 16:30 7/29/2020 11:45 19:15:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified After refueling; genset was restarted by TP power team. INC414102 HDO245 VILLAGE RAPATRIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/29/2020 11:17 7/29/2020 12:45 1:28:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Due to front seal/ low oil level OK 1 gallon of coolant has been added. INC413761 HAIDO630 FONTAMARA27_RUE_CHARITE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/28/2020 19:23 7/29/2020 13:41 18:18:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified After refueling; genset was restarted by TP team. INC413986 HDO038 LATAN Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/29/2020 13:46 7/29/2020 15:57 2:11:00 4:00:00 Compliant Fuel Generator failure (Fuel issue) Main tank empty OK Genset has been refilled with 170 gallons of fuel. And genset was restarted. INC413986 HAIDO275 KFOU_ROUTE_NEUF Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/29/2020 13:46 7/29/2020 15:57 2:11:00 4:00:00 Compliant Dependent Affected by the fuel issue at the main site Affected by HDO038 Cascaded Site is back in service once issue solved at the main site. INC413986 HAIDO039 MERGER_LA PLAINE Port-au-Prince Huawei 2G+3G B O&M_Fuel 7/29/2020 13:46 7/29/2020 15:57 2:11:00 4:00:00 Compliant Dependent Affected by the fuel issue at the main site Affected by HDO038 Cascaded Site is back in service once issue solved at the main site. INC413986 HAIDO650 VILLAGERENAISSANCE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/29/2020 13:46 7/29/2020 15:57 2:11:00 4:00:00 Compliant Dependent Affected by the fuel issue at the main site Affected by HDO038 Cascaded Site is back in service once issue solved at the main site. INC414116 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/29/2020 12:29 7/29/2020 16:06 3:37:00 4:00:00 Compliant Power Generator failure (Indeterminate) Faulty starter battery OK 1/4 gallon of coolant added; and genset was restarted with another battery. INC414116 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/29/2020 12:29 7/29/2020 16:06 3:37:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO200 Cascaded Site is back in service once issue solved at the main site. INC414136 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/29/2020 13:20 7/29/2020 14:45 1:25:00 4:00:00 Compliant Power Generator failure(Emergency Stop Button Pressed ) Indeterminate OK Alarm reset and genset has been restarted. INC414155 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/29/2020 14:04 7/29/2020 16:41 2:37:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) Huawei breaker tripped due loose contact OK Breaker has been reset and the genset was restarted. INC414198 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/29/2020 16:29 7/29/2020 18:15 1:46:00 4:00:00 Compliant Power Generator failure (High temperature) high temp due to dirty radiator OK 1 and 1/2 gallons of coolant have been added. Genset was restarted INC414283 HDO676 SOLINO_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/29/2020 17:03 7/29/2020 18:49 1:46:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC414283 HAIDO263 RUE SYLVIA_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/29/2020 17:03 7/29/2020 18:49 1:46:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO676 Cascaded Site is back in service once issue solved at the main site. INC414016 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A Talkpool 7/29/2020 6:12 7/29/2020 7:23 1:11:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) Over current OK Main breaker has been reset INC414016 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 7/29/2020 6:12 7/29/2020 7:23 1:11:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO318 Cascaded Back on air with the main site INC414016 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 7/29/2020 6:12 7/29/2020 7:23 1:11:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO318 Cascaded Back on air with the main site INC413912 HDN215 ST_RAPHAEL Nord Ericsson 2G+3G B Talkpool 7/29/2020 1:36 7/29/2020 6:53 5:17:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Portable genset was out of fuel Fuel Delivery Delay Fuel added INC413912 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/29/2020 1:36 7/29/2020 6:53 5:17:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDN215 Cascaded Back on air with the main site INC413912 HDN239 ST_RAPHAEL_II Nord Ericsson 2G D Talkpool 7/29/2020 1:36 7/29/2020 6:53 5:17:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDN215 Cascaded Back on air with the main site INC413898 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 2G+3G B Talkpool 7/29/2020 3:50 7/29/2020 7:32 3:42:00 4:00:00 Compliant Power Power Failure (Indeterminate) Off grid OK Restored with commercial power INC413749 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 7/28/2020 18:09 7/29/2020 20:20 26:11:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) RBS breaker tripped to illegal connection Need to be justified illegal connection removed and Reset RBS breaker INC413789 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/28/2020 21:00 7/29/2020 9:32 12:32:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC318 Cascaded Back on air with the main site INC413789 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/28/2020 21:00 7/29/2020 9:32 12:32:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Site restored with sunrise INC413797 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/28/2020 21:56 7/29/2020 9:32 11:36:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Site restored with sunrise INC413634 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 7/29/2020 5:15 7/29/2020 10:15 5:00:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Off grid OK Restored with commercial power INC413954 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 7/29/2020 8:22 7/29/2020 11:12 2:50:00 4:00:00 Compliant Power Generator Failure (Overheat) Starter battery faulty OK Genset restarted with another starter battery INC413958 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/29/2020 8:46 7/29/2020 9:42 0:56:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Site restored with sunrise INC413969 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/29/2020 9:08 7/29/2020 11:18 2:10:00 4:00:00 Compliant RBS RBS Fault (DUW failure) DUW found freeze OK Team reformatted the DUW INC413982 HDN101 BOIS_DU_LAC Nord-Ouest Ericsson 2G+3G B Talkpool 7/29/2020 10:34 7/29/2020 12:02 1:28:00 4:00:00 Compliant Power Generator failure (High temperature) Radiator Failure OK 1\gal of coolant added and genset restarted INC413982 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 7/29/2020 10:34 7/29/2020 12:02 1:28:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN101 Cascaded Restored with the main site INC413982 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 2G+3G A Talkpool 7/29/2020 10:34 7/29/2020 12:02 1:28:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN101 Cascaded Restored with the main site INC413982 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 7/29/2020 10:34 7/29/2020 12:02 1:28:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN101 Cascaded Restored with the main site INC413982 HDN181 PIERRETTE Nord-Ouest Ericsson 2G D Talkpool 7/29/2020 10:34 7/29/2020 12:02 1:28:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN101 Cascaded Restored with the main site INC413982 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 3G B Talkpool 7/29/2020 10:34 7/29/2020 12:02 1:28:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN101 Cascaded Restored with the main site INC411871 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/28/2020 16:06 7/29/2020 12:27 20:21:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Off grid OK Restored with commercial power INC413960 HAIDN033 BASE_AMERICAINE_COW Nord ZTE 2G+3G+LTE B Talkpool 7/29/2020 8:45 7/29/2020 12:52 4:07:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site is up but RCA and resolution details are not yet provided INC412861 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D O&M Fuel 7/27/2020 0:50 7/29/2020 12:25 59:35:00 5:00:00 Not Compliant RBS Generator failure (Fuel issue) Fuel issue Fuel Delivery Delay Fuel added INC414087 HDC101 SAINTILUS Artibonite Huawei 2G+3G+LTE B Talkpool 7/29/2020 9:34 7/29/2020 13:35 4:01:00 4:00:00 Not Compliant Power Power Failure (E-power system fail) Automatic system failed Need to be justified Team restarted the genset manually INC413643 HDC364 BELLEVUE_MARMELADE Artibonite Ericsson 2G D Talkpool 7/28/2020 18:05 7/29/2020 14:03 19:58:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site is up but RCA and resolution details are not yet provided INC414203 HDN215 ST_RAPHAEL Nord Ericsson 2G+3G B Talkpool 7/29/2020 12:36 7/29/2020 15:27 2:51:00 4:00:00 Compliant Fuel Generator failure (Fuel issue) Portable genset was out of fuel Fuel Delivery Delay Fuel added to the portable genset INC414203 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 7/29/2020 12:36 7/29/2020 15:27 2:51:00 4:00:00 Compliant Dependent Affected by the fuel issue at the main site Affected by HDN215 Cascaded Back on air with the main site INC414203 HDN239 ST_RAPHAEL_II Nord Ericsson 2G D Talkpool 7/29/2020 12:36 7/29/2020 15:27 2:51:00 4:00:00 Compliant Dependent Affected by the fuel issue at the main site Affected by HDN215 Cascaded Back on air with the main site INC414130 HDC166 NAN_GOMME Artibonite Ericsson 2G D Talkpool 7/29/2020 12:36 7/29/2020 17:22 4:46:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site is up but RCA and resolution details are not yet provided INC414130 HDC152 GWOMON_KPEGM Artibonite Ericsson 3G B Talkpool 7/29/2020 12:36 7/29/2020 17:22 4:46:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC166 Cascaded Back on air with the main site INC414230 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 7/29/2020 14:43 7/29/2020 17:27 2:44:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN151 Cascaded Recovered with the main site INC414230 HDN164 NAN_BINGO Nord-Ouest Ericsson 2G D Talkpool 7/29/2020 14:43 7/29/2020 17:27 2:44:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN151 Cascaded Recovered with the main site INC414230 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Talkpool 7/29/2020 14:43 7/29/2020 17:27 2:44:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN151 Cascaded Recovered with the main site INC414230 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 7/29/2020 14:43 7/29/2020 17:27 2:44:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN151 Cascaded Recovered with the main site INC414230 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G D Talkpool 7/29/2020 14:43 7/29/2020 17:27 2:44:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN151 Cascaded Recovered with the main site INC414230 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/29/2020 14:43 7/29/2020 17:27 2:44:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN151 Cascaded Recovered with the main site INC414230 HDC174 NAN FORT Artibonite Ericsson 2G D Talkpool 7/29/2020 14:43 7/29/2020 17:27 2:44:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN151 Cascaded Recovered with the main site INC414230 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 2G B Talkpool 7/29/2020 14:43 7/29/2020 17:27 2:44:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN151 Cascaded Recovered with the main site INC414230 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 7/29/2020 14:43 7/29/2020 17:27 2:44:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN151 Cascaded Recovered with the main site INC414230 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 7/29/2020 14:43 7/29/2020 17:27 2:44:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN152 Cascaded Recovered with the main site INC414209 HDC290 DAIGNAULT Artibonite Ericsson 2G D Talkpool 7/29/2020 12:49 7/29/2020 17:53 5:04:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site is up but RCA and resolution details are not yet provided INC414138 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 7/29/2020 13:34 7/29/2020 16:36 3:02:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site is up but RCA and resolution details are not yet provided INC411627 HDN301 DIGA_BASSIN BLEU Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 2:34 7/29/2020 18:19 135:45:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site is up but RCA and resolution details are not yet provided INC414001 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 7/29/2020 4:30 7/29/2020 7:10 2:40:00 4:00:00 Compliant Fuel Generator failure (Fuel issue) portable genset out of fuel OK 7 Gal of Fuel added in the portable genset INC408945 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 7/18/2020 19:22 7/29/2020 10:00 254:38:00 4:00:00 Not Compliant Power Generator Failure (Engine Knocking ) Engine Broken Spare Engine replacement done INC413767 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/28/2020 19:37 7/29/2020 21:18 25:41:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) portable genset out of fuel Fuel Delivery Delay Fuel added INC414018 HAIDS277 JABOIN Sud ZTE 2G+3G C Talkpool 7/29/2020 6:17 7/29/2020 9:40 3:23:00 4:00:00 Compliant Fuel Generator failure (Fuel issue) portable genset out of fuel OK 7 Gal of Fuel added in the portable genset INC414018 HAIDS196 NAN BOULE Sud ZTE 2G D Talkpool 7/29/2020 6:17 7/29/2020 9:40 3:23:00 4:00:00 Compliant Dependent Affected by Fuel issue at the main site Affected by HDS277 OK Back up with the main site INC413939 HDS278 KAY FEJIS Sud Ericsson 2G C Talkpool 7/29/2020 6:10 7/29/2020 10:52 4:42:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Fuel issue and genset failed to start Need to be justified Fuel added and genset restarted INC413939 HDS197 MADAME LOUIS Sud Ericsson 2G B Talkpool 7/28/2020 23:22 7/29/2020 10:52 11:30:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS278 Cascaded Back up with the main site INC414046 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 7/29/2020 2:48 7/29/2020 11:28 8:40:00 4:00:00 Not Compliant Power Generator Failure (Underspeed) underspeed alarm due to priming pump faulty Spare Priming pump installed INC413415 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 7/27/2020 22:38 7/29/2020 11:35 36:57:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Access_Owner Feedback is expected from the TP Team INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G D Talkpool 7/21/2020 21:12 7/29/2020 12:40 183:28:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Fuel issue Access_Security Fuel added and gesnet restarted INC413942 HGA016 MORNE_OKO Nippes Ericsson 2G C Talkpool 7/29/2020 7:45 7/29/2020 13:05 5:20:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS200 Cascaded Back up with the main site INC413942 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 7/29/2020 7:45 7/29/2020 13:05 5:20:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS200 Cascaded Back up with the main site INC413942 HDS225 NERETTE Sud Ericsson 2G B Talkpool 7/29/2020 7:45 7/29/2020 13:05 5:20:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS200 Cascaded Back up with the main site INC413942 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 7/29/2020 7:45 7/29/2020 13:05 5:20:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS200 Cascaded Back up with the main site INC414170 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/29/2020 15:14 7/29/2020 16:14 1:00:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate OK Site back by itself INC413994 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/29/2020 10:55 7/29/2020 15:25 4:30:00 4:00:00 Not Compliant Power Generator failure (Radiator failure) High temp due to radiator dirty OK Radiator cleaned INC413994 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 7/29/2020 10:55 7/29/2020 15:25 4:30:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS292 OK Back up with the main site INC414134 HAIDS279 CAVAILLON_II Sud ZTE 2G+3G B Talkpool 7/29/2020 13:40 7/29/2020 16:05 2:25:00 4:00:00 Compliant Power Generator failure (Battery Failure) Starter Battery faulty OK Genset restarted with an external battery Cells Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC413908 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G C Talkpool 7/29/2020 0:31 7/29/2020 8:12 7:41:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) RUS01B# blocked Need to be justified Power reset on RUS INC413884 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 7/29/2020 0:39 7/29/2020 10:21 9:42:00 4:00:00 Not Compliant RBS RBS Fault (DTRU failure) Faulty DTRU Spare Faulty DTRU replaced INC413979 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G C Talkpool 7/29/2020 10:14 7/29/2020 12:12 1:58:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Alarm is cleared by itself INC414230 HDN162 MORNE_ESTHERE Nord-Ouest Ericsson 2G A Talkpool 7/29/2020 14:46 7/29/2020 18:09 3:23:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN151 Cascaded Back in service with the main site INC414230 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 7/29/2020 14:46 7/29/2020 18:09 3:23:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN151 Cascaded Back in service with the main site INC414128 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/29/2020 13:02 7/29/2020 18:06 5:04:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Site Back up with the sunrise Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 29 18:38:57 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 30 Jul 2020 00:38:57 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM Message-ID: Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 13 7 5 16 41 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 22 7 0 0 26 ZTE 10 10 8 0 10 Huawei 5 5 5 0 5 Network 37 22 13 0 41 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 5 0 3 8 41 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 287:37:30 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site. Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 274:38:30 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 253:43:30 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 195:27:30 Power Generator Failure (Engine broken) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 7/21/2020 21:12 191:25:30 Transmission Transmission (Indeterminate) Fuel added and 3G remains down . Digicel TX Team assistance is needed INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 180:03:30 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 171:31:30 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 170:19:30 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 166:23:30 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 150:47:30 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 145:35:30 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 103:33:30 Power Generator failure (High temperature) Head cylinder and gasket suspected faulty. Spare already collected at WH TP. ETR not provided yet INC412197 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 16:51 99:46:30 Power Power Failure (Indeterminate) Faulty rectifier must be replaced. Next update to share when available INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 94:17:30 Power Power Failure (Indeterminate) An assessment has been submitted. Next update to share when available INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 94:17:30 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 69:48:30 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 64:57:30 Power Generator failure (Faulty board) PC board freeze. Spare not yet available. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 63:59:30 Fuel Generator failure (Fuel issue) Portable genset has been moved to another site. Recovery plan expected from Talkpool INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 52:35:30 Power Generator Failure (Engine broken) An assessment has been submitted. Next update to share when available INC413173 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 7/27/2020 18:32 50:05:30 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 9h55 PM. ETR to be provided. INC413748 HAIDN021 ST_PHILOMENE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 26:55:30 Transmission Transmission (Router Power Supply Faulty) Spare power supply collected and still in transit to Cap-Haitien. INC413748 HAIDN010 BARRIERE_BOUTEILLE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 26:55:30 Dependent Affected by RBS issue on main site Affected by HDN021 INC413748 HAIDN018 BAS_VERTIERES Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 26:55:30 Dependent Affected by RBS issue on main site Affected by HDN021 INC413748 HAIDN036 CITE_DU_PEUPLE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 26:55:30 Dependent Affected by RBS issue on main site Affected by HDN021 INC413748 HAIDN042 TI SEZON Nord ZTE 2G+3G C Talkpool 7/28/2020 17:42 26:55:30 Dependent Affected by RBS issue on main site Affected by HDN021 INC413748 HAIDN003 VERTIERE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 26:55:30 Dependent Affected by RBS issue on main site Affected by HDN021 INC413748 HAIDN024 CITE_VERTIERES Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 26:55:30 Dependent Affected by RBS issue on main site Affected by HDN021 INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/29/2020 3:06 17:31:30 Power Generator failure (Indeterminate) Access issue, Guardian is still not in the region .New update is expected. INC413959 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/29/2020 9:00 11:37:30 Power Power Failure (Solar System failure) Solar system failed . Site will be back up once the solar energy back to the normal . INC414096 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 7/29/2020 10:34 10:03:30 Power Power Failure (Indeterminate) As per TX team, the genset is running but the RBS is not powered. Power team is requested and are been informed. ETA: Not yet available INC413634 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/29/2020 12:36 8:01:30 Power Power Failure (Indeterminate) Site will be restored with commercial power INC414206 HDS226 AQUIN Sud Ericsson 2G+3G A Talkpool 7/29/2020 12:50 7:47:30 Power Generator failure (Indeterminate) Team is working on the site. INC414171 HDS285 JACSON BAINET Sud-Est Ericsson 2G D Talkpool 7/29/2020 15:24 5:13:30 Power Generator failure (Indeterminate) Team is ion the way .New ETA :8 h20 PM INC414174 HDS301 BAINET Sud-Est Ericsson 2G C Talkpool 7/29/2020 15:30 5:07:30 Power Generator failure (Indeterminate) Team is on the way . ETA:9 PM INC414307 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool 7/29/2020 17:02 3:35:30 Power Generator failure (Indeterminate) Team is already dispatched . ETA: 8h30 PM INC413634 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/29/2020 17:46 2:51:30 Power Power Failure (Indeterminate) Site will be restored with commercial power INC414317 HAIDO141 PLAZA_LATHAN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/29/2020 17:50 2:47:30 Power Power Failure (Indeterminate) Team has been informed; ETA 8:20 pm. INC414294 HDC166 NAN_GOMME Artibonite Ericsson 2G D Talkpool 7/29/2020 18:39 1:58:30 Power Power Failure (Indeterminate) Team has been informed , ETA not yet available INC414294 HDC152 GWOMON_KPEGM Artibonite Ericsson 3G B Talkpool 7/29/2020 18:39 1:58:30 Dependent Affected by the power issue at the main site Affected by HDC166 INC414405 HDS325 SAUFI Sud-Est Ericsson 2G A Talkpool 7/29/2020 19:34 1:03:30 Power Generator failure (Indeterminate) Portable genset out of fuel, Follow up is ongoing with TP team. INC414348 HDO423 BUTEAU Ouest Ericsson 2G A Talkpool 7/29/2020 19:38 0:59:30 Power Generator failure (Indeterminate) Team is informed, ETA to be provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 29 19:44:59 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 30 Jul 2020 01:44:59 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (09:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 09:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1124:18:17 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 998:21:17 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 228:17:17 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 219:24:17 RBS RBS Fault (RUS failure) Faulty RUS01B3.spare need to be replaced. ETR to be provided. INC411835 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 128:24:17 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411837 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 128:21:17 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412616 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/26/2020 9:40 84:04:17 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412619 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 83:59:17 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412517 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/26/2020 9:55 83:49:17 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 78:06:17 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC412777 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 0:46 68:58:17 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 54:46:17 Power Generator failure (Indeterminate) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 18:30:17 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC413789 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/29/2020 6:02 15:42:17 Power Power Failure (Solar System failure) The site will be back in service with sunrise INC413797 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/29/2020 6:02 15:42:17 Power Power Failure (Solar System failure) The site will be back in service with sunrise INC413942 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Talkpool 7/29/2020 6:42 15:02:17 Power Generator failure (Indeterminate) Team is working on the site. INC414206 HDS226 AQUIN Sud Ericsson 2G A Talkpool 7/29/2020 12:50 8:54:17 Transmission Transmission (Indeterminate) Team is working on the site. INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 5:49:17 Transmission Transmission (Indeterminate) TX Team has been dispatched. Waiting for new update. INC414194 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/29/2020 16:07 5:37:17 Transmission Transmission (Indeterminate) TX Team has been dispatched. Waiting for new update. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 29 20:54:43 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 30 Jul 2020 02:54:43 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 12 5 5 15 37 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 18 5 0 0 22 ZTE 11 11 9 0 11 Huawei 4 4 4 0 4 Network 33 20 13 0 37 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 5 0 3 8 37 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 289:52:43 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site. Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 276:53:43 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 255:58:43 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 197:42:43 Power Generator Failure (Engine broken) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 7/21/2020 21:12 193:40:43 Transmission Transmission (Indeterminate) Fuel added and 3G remains down . Digicel TX Team assistance is needed INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 182:18:43 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 173:46:43 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 172:34:43 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 168:38:43 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 153:02:43 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 147:50:43 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 105:48:43 Power Generator failure (High temperature) Head cylinder and gasket suspected faulty. Spare already collected at WH TP. ETR not provided yet INC412197 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 16:51 102:01:43 Power Power Failure (Indeterminate) Faulty rectifier must be replaced. Next update to share when available INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 96:32:43 Power Power Failure (Indeterminate) An assessment has been submitted. Next update to share when available INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 96:32:43 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 72:03:43 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 67:12:43 Power Generator failure (Faulty board) PC board freeze. Spare not yet available. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 66:14:43 Fuel Generator failure (Fuel issue) Portable genset has been moved to another site. Recovery plan expected from Talkpool INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 54:50:43 Power Generator Failure (Engine broken) An assessment has been submitted. Next update to share when available INC413173 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 7/27/2020 18:32 52:20:43 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 9h55 PM. ETR to be provided. INC413748 HAIDN021 ST_PHILOMENE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 29:10:43 Transmission Transmission (Router Power Supply Faulty) EPNS team just collected the power supply from Talkpool team to send it on site. Team is on the way with spare. ETA 3h (7/30/2020 01:30 AM) INC413748 HAIDN010 BARRIERE_BOUTEILLE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 29:10:43 Dependent Affected by RBS issue on main site Affected by HDN021 INC413748 HAIDN018 BAS_VERTIERES Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 29:10:43 Dependent Affected by RBS issue on main site Affected by HDN021 INC413748 HAIDN036 CITE_DU_PEUPLE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 29:10:43 Dependent Affected by RBS issue on main site Affected by HDN021 INC413748 HAIDN042 TI SEZON Nord ZTE 2G+3G C Talkpool 7/28/2020 17:42 29:10:43 Dependent Affected by RBS issue on main site Affected by HDN021 INC413748 HAIDN003 VERTIERE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 29:10:43 Dependent Affected by RBS issue on main site Affected by HDN021 INC413748 HAIDN024 CITE_VERTIERES Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 29:10:43 Dependent Affected by RBS issue on main site Affected by HDN021 INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/29/2020 3:06 19:46:43 Power Generator failure (Indeterminate) Access issue, Guardian is still not in the region .New update is expected. INC413959 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/29/2020 9:00 13:52:43 Power Power Failure (Solar System failure) Solar system failed . Site will be back up once the solar energy back to the normal . INC413634 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/29/2020 12:36 10:16:43 Power Power Failure (Indeterminate) Site will be restored with commercial power INC414171 HDS285 JACSON BAINET Sud-Est Ericsson 2G D Talkpool 7/29/2020 15:24 7:28:43 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site, ETA:8:00AM INC413634 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/29/2020 17:46 5:06:43 Power Power Failure (Indeterminate) Site will be restored with commercial power INC414294 HDC166 NAN_GOMME Artibonite Ericsson 2G D Talkpool 7/29/2020 18:39 4:13:43 Power Generator Failure (Head cylinder issue) Head and gasket cylinder faulty and need to be replaced. Spare part not yet available INC414294 HDC152 GWOMON_KPEGM Artibonite Ericsson 3G B Talkpool 7/29/2020 18:39 4:13:43 Dependent Affected by the power issue at the main site Affected by HDC166 INC414405 HDS325 SAUFI Sud-Est Ericsson 2G A Talkpool 7/29/2020 19:34 3:18:43 Power Generator failure (Indeterminate) Portable genset out of fuel, Follow up is ongoing with TP team. INC414448 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/29/2020 21:31 1:21:43 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. INC414445 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 7/29/2020 21:40 1:12:43 Power Power Failure (Solar System failure) .Solar system failed due to Bad Weather . it will be back up once the solar energy back to the normal . Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 29 22:15:11 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 30 Jul 2020 04:15:11 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 14 6 11 16 47 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 23 5 0 0 27 ZTE 13 13 9 0 13 Huawei 7 7 6 0 7 Network 43 25 15 0 47 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 6 4 3 9 47 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 291:13:10 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site. Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 278:14:10 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 257:19:10 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 199:03:10 Power Generator Failure (Engine broken) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 7/21/2020 21:12 195:01:10 Transmission Transmission (Indeterminate) Fuel added and 3G remains down . Digicel TX Team assistance is needed INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 183:39:10 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 175:07:10 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 173:55:10 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 169:59:10 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 154:23:10 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 149:11:10 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 107:09:10 Power Generator failure (High temperature) Head cylinder and gasket suspected faulty. Spare already collected at WH TP. ETR not provided yet INC412197 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 16:51 103:22:10 Power Power Failure (Indeterminate) Faulty rectifier must be replaced. Next update to share when available INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 97:53:10 Power Power Failure (Indeterminate) An assessment has been submitted. Next update to share when available INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 97:53:10 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 73:24:10 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 68:33:10 Power Generator failure (Faulty board) PC board freeze. Spare not yet available. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 67:35:10 Fuel Generator failure (Fuel issue) Portable genset has been moved to another site. Recovery plan expected from Talkpool INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 56:11:10 Power Generator Failure (Engine broken) An assessment has been submitted. Next update to share when available INC413173 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 7/27/2020 18:32 53:41:10 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 9h55 PM. ETR to be provided. INC413748 HAIDN021 ST_PHILOMENE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 30:31:10 Transmission Transmission (Router Power Supply Faulty) EPNS team just collected the power supply from Talkpool team to send it on site. Team is on the way with spare. ETA 3h (7/30/2020 01:30 AM) INC413748 HAIDN010 BARRIERE_BOUTEILLE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 30:31:10 Dependent Affected by RBS issue on main site Affected by HDN021 INC413748 HAIDN018 BAS_VERTIERES Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 30:31:10 Dependent Affected by RBS issue on main site Affected by HDN021 INC413748 HAIDN036 CITE_DU_PEUPLE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 30:31:10 Dependent Affected by RBS issue on main site Affected by HDN021 INC413748 HAIDN042 TI SEZON Nord ZTE 2G+3G C Talkpool 7/28/2020 17:42 30:31:10 Dependent Affected by RBS issue on main site Affected by HDN021 INC413748 HAIDN003 VERTIERE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 30:31:10 Dependent Affected by RBS issue on main site Affected by HDN021 INC413748 HAIDN024 CITE_VERTIERES Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 30:31:10 Dependent Affected by RBS issue on main site Affected by HDN021 INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/29/2020 3:06 21:07:10 Power Generator failure (Indeterminate) Access issue, Guardian is still not in the region .New update is expected. INC413959 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/29/2020 9:00 15:13:10 Power Power Failure (Solar System failure) Solar site system, will be up with sunrise INC413634 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/29/2020 12:36 11:37:10 Power Power Failure (Indeterminate) Site will be restored with commercial power INC413634 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/29/2020 17:46 6:27:10 Power Power Failure (Indeterminate) Site will be restored with commercial power INC414294 HDC166 NAN_GOMME Artibonite Ericsson 2G D Talkpool 7/29/2020 18:39 5:34:10 Power Generator Failure (Head cylinder issue) Head and gasket cylinder faulty and need to be replaced. Spare part not yet available INC414294 HDC152 GWOMON_KPEGM Artibonite Ericsson 3G B Talkpool 7/29/2020 18:39 5:34:10 Dependent Affected by the power issue at the main site Affected by HDC166 INC414405 HDS325 SAUFI Sud-Est Ericsson 2G A Talkpool 7/29/2020 19:34 4:39:10 Power Generator failure (Indeterminate) Portable genset out of fuel, Follow up is ongoing with TP team. INC414448 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/29/2020 21:31 2:42:10 Power Generator failure (Indeterminate) unsafe area at night, team will reach the site, ETA 7:00 INC414445 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 7/29/2020 21:40 2:33:10 Power Power Failure (Solar System failure) Solar site system, will be up with sunrise INC414365 HDO431 LAMISSIERE Ouest Ericsson 2G D O&M Fuel 7/29/2020 21:46 2:27:10 Fuel Generator failure (Fuel issue) Fuel team is informed since 29/07/2020 at 23:55PM, ETR is expected. INC414371 HDS025 LAVOUTTE Sud-Est Ericsson 2G C Talkpool 7/29/2020 21:54 2:19:10 Fiber Transmission (Fiber issue) Affected by the Link Turgeau-Jacmel INC414371 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 7/29/2020 21:54 2:19:10 Fiber Transmission (Fiber issue) Affected by the Link Turgeau-Jacmel INC414371 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 7/29/2020 21:54 2:19:10 Fiber Transmission (Fiber issue) Affected by the Link Turgeau-Jacmel INC414371 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/29/2020 21:54 2:19:10 Fiber Transmission (Fiber issue) Affected by the Link Turgeau-Jacmel INC414374 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G A Talkpool 7/29/2020 22:25 1:48:10 Power Generator failure (Indeterminate) Team is informed, Private house, access will be granted in the mporning, ETA 07:30AM INC414449 HDO640 CLERCINE_IMP.ST FLEUR_COW Port-au-Prince Huawei 2G+3G C Talkpool 7/29/2020 22:32 1:41:10 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. INC414449 HDO156 BUTTE_BOYER Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/29/2020 22:32 1:41:10 Dependent Affected by the fuel issue at the main site Attached to HDO640 INC414454 HDO267 IBOLELE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/29/2020 23:13 1:00:10 Power Generator failure (Indeterminate) No access during the night, team will reach the site, ETA 08:00AM INC414462 HAIDO186 TI_PLACE_CAZEAU Port-au-Prince Ericsson 2G A Talkpool 7/29/2020 23:46 0:27:10 Power Generator failure (Indeterminate) Team is informed, ETA to be provided. INC414464 HAIGA117 GANDA Grande-Anse ZTE 2G+3G C Talkpool 7/29/2020 23:46 0:27:10 Power Power Failure (Indeterminate) Team is informed, ETA to be provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 29 22:53:04 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 30 Jul 2020 04:53:04 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1127:24:42 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 1001:27:42 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 231:23:42 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 222:30:42 RBS RBS Fault (RUS failure) Faulty RUS01B3.spare need to be replaced. ETR to be provided. INC411835 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 131:30:42 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411837 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 131:27:42 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412616 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/26/2020 9:40 87:10:42 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412619 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 87:05:42 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412517 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/26/2020 9:55 86:55:42 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 81:12:42 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC412777 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 0:46 72:04:42 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 57:52:42 Power Generator failure (Indeterminate) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 21:36:42 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC413789 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/29/2020 6:02 18:48:42 Power Power Failure (Solar System failure) The site will be back in service with sunrise INC413797 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/29/2020 6:02 18:48:42 Power Power Failure (Solar System failure) The site will be back in service with sunrise INC413942 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Talkpool 7/29/2020 6:42 18:08:42 Transmission Transmission (Indeterminate) After Power intervention, TX team has been requested, ETA: 12:20AM INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 8:55:42 Transmission Transmission (Indeterminate) TX Team will reach the site after fixing the issue at HDS200. INC414194 HDS292. BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/29/2020 16:07 8:43:42 Transmission Transmission (Indeterminate) TX Team has been dispatched. Waiting for new update. INC414439 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 7/29/2020 21:30 3:20:42 RBS RBS Fault (DTRU failure) Sector A down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC414371 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 7/29/2020 21:54 2:56:42 Fiber Transmission (Fiber issue) Affected by the Link Turgeau-Jacmel INC414371 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool 7/29/2020 21:54 2:56:42 Fiber Transmission (Fiber issue) Affected by the Link Turgeau-Jacmel INC414371 HDS021 ST CYR Sud-Est Ericsson 2G A Talkpool 7/29/2020 21:54 2:56:42 Fiber Transmission (Fiber issue) Affected by the Link Turgeau-Jacmel INC414371 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G A Talkpool 7/29/2020 21:54 2:56:42 Fiber Transmission (Fiber issue) Affected by the Link Turgeau-Jacmel INC414371 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G B Talkpool 7/29/2020 21:54 2:56:42 Fiber Transmission (Fiber issue) Affected by the Link Turgeau-Jacmel INC414371 HDS002 LAN_MANDOU Sud-Est Ericsson 2G A Talkpool 7/29/2020 21:54 2:56:42 Fiber Transmission (Fiber issue) Affected by the Link Turgeau-Jacmel INC414371 HDS313 DARDE_ LA_ MONTAGNE Sud-Est Ericsson 2G C Talkpool 7/29/2020 21:54 2:56:42 Fiber Transmission (Fiber issue) Affected by the Link Turgeau-Jacmel INC414371 HDS285 JACSON BAINET Sud-Est Ericsson 2G D Talkpool 7/29/2020 21:54 2:56:42 Fiber Transmission (Fiber issue) Affected by the Link Turgeau-Jacmel Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jul 29 23:14:38 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 30 Jul 2020 05:14:38 +0000 Subject: [Rantt] NOC hourly report at 01:00 AM Message-ID: Hello All, Received the NOC hourly report done at 01:00 AM Sites off air by Class Class A B C D Total Total 7 6 10 17 40 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 23 5 0 0 27 ZTE 6 6 3 0 6 Huawei 7 7 6 0 7 Network 36 18 9 0 40 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 6 4 2 3 40 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 292:13:53 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site. Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 279:14:53 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 258:19:53 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 200:03:53 Power Generator Failure (Engine broken) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 7/21/2020 21:12 196:01:53 Transmission Transmission (Indeterminate) Fuel added and 3G remains down . Digicel TX Team assistance is needed INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 184:39:53 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 176:07:53 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 174:55:53 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 170:59:53 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 155:23:53 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 150:11:53 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 108:09:53 Power Generator failure (High temperature) Head cylinder and gasket suspected faulty. Spare already collected at WH TP. ETR not provided yet INC412197 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 16:51 104:22:53 Power Power Failure (Indeterminate) Faulty rectifier must be replaced. Next update to share when available INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 98:53:53 Power Power Failure (Indeterminate) An assessment has been submitted. Next update to share when available INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 98:53:53 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 74:24:53 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 69:33:53 Power Generator failure (Faulty board) PC board freeze. Spare not yet available. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 68:35:53 Fuel Generator failure (Fuel issue) Portable genset has been moved to another site. Recovery plan expected from Talkpool INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 57:11:53 Power Generator Failure (Engine broken) An assessment has been submitted. Next update to share when available INC413173 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 7/27/2020 18:32 54:41:53 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 9h55 PM. ETR to be provided. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/29/2020 3:06 22:07:53 Power Generator failure (Indeterminate) Access issue, Guardian is still not in the region .New update is expected. INC413959 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/29/2020 9:00 16:13:53 Power Power Failure (Solar System failure) Solar system failed . Site will be back up once the solar enery back to the normal . INC413634 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/29/2020 12:36 12:37:53 Power Power Failure (Indeterminate) Site will be restored with commercial power INC413634 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/29/2020 17:46 7:27:53 Power Power Failure (Indeterminate) Site will be restored with commercial power INC414294 HDC166 NAN_GOMME Artibonite Ericsson 2G D Talkpool 7/29/2020 18:39 6:34:53 Power Generator Failure (Head cylinder issue) Head and gasket cylinder faulty and need to be replaced. Spare part not yet available INC414294 HDC152 GWOMON_KPEGM Artibonite Ericsson 3G B Talkpool 7/29/2020 18:39 6:34:53 Dependent Affected by the power issue at the main site Affected by HDC166 INC414405 HDS325 SAUFI Sud-Est Ericsson 2G A Talkpool 7/29/2020 19:34 5:39:53 Power Generator failure (Indeterminate) Portable genset out of fuel, Follow up is ongoing with TP team. INC414448 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/29/2020 21:31 3:42:53 Power Generator failure (Indeterminate) unsafe area at night, team will reach the site, ETA 7:00 AM INC414445 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 7/29/2020 21:40 3:33:53 Power Power Failure (Solar System failure) Solar site system, will be up with sunrise INC414365 HDO431 LAMISSIERE Ouest Ericsson 2G D O&M Fuel 7/29/2020 21:46 3:27:53 Fuel Generator failure (Fuel issue) Fuel team is informed since 29/07/2020 at 11:55PM, ETR is expected. INC414371 HDS025 LAVOUTTE Sud-Est Ericsson 2G C Talkpool 7/29/2020 21:54 3:19:53 Fiber Transmission (Fiber issue) Affected by the Link Turgeau-Jacmel INC414371 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 7/29/2020 21:54 3:19:53 Fiber Transmission (Fiber issue) Affected by the Link Turgeau-Jacmel INC414371 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 7/29/2020 21:54 3:19:53 Fiber Transmission (Fiber issue) Affected by the Link Turgeau-Jacmel INC414371 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/29/2020 21:54 3:19:53 Fiber Transmission (Fiber issue) Affected by the Link Turgeau-Jacmel INC414374 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G A Talkpool 7/29/2020 22:25 2:48:53 Power Generator failure (Indeterminate) Team is informed, Private house, access will be granted in the morning, ETA 07:30AM INC414449 HDO640 CLERCINE_IMP.ST FLEUR_COW Port-au-Prince Huawei 2G+3G C Talkpool 7/29/2020 22:32 2:41:53 Power Generator failure (Indeterminate) Team is informed, ETA 2:00AM INC414449 HDO156 BUTTE_BOYER Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/29/2020 22:32 2:41:53 Dependent Affected by the fuel issue at the main site Attached to HDO640 INC414454 HDO267 IBOLELE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/29/2020 23:13 2:00:53 Power Generator failure (Indeterminate) No access during the night, team will reach the site, ETA 08:00AM INC414464 HAIGA117 GANDA Grande-Anse ZTE 2G+3G C Talkpool 7/29/2020 23:46 1:27:53 Power Power Failure (Indeterminate) Unsafe area by TP team, team will be able to reach at 7:00 AM INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/30/2020 0:24 0:49:53 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 30 01:20:39 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 30 Jul 2020 07:20:39 +0000 Subject: [Rantt] NOC hourly report at 03:00 AM Message-ID: Hello All, Received the NOC hourly report done at 03:00 AM Sites off air by Class Class A B C D Total Total 9 7 8 18 42 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 22 6 0 0 26 ZTE 8 8 5 1 8 Huawei 8 8 7 0 8 Network 38 22 12 1 42 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 7 0 2 4 42 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 294:19:39 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site. Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 281:20:39 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 260:25:39 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 202:09:39 Power Generator Failure (Engine broken) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 7/21/2020 21:12 198:07:39 Transmission Transmission (Indeterminate) Fuel added and 3G remains down . Digicel TX Team assistance is needed INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 186:45:39 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 178:13:39 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 177:01:39 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 173:05:39 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 157:29:39 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 152:17:39 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 110:15:39 Power Generator failure (High temperature) Head cylinder and gasket suspected faulty. Spare already collected at WH TP. ETR not provided yet INC412197 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 16:51 106:28:39 Power Power Failure (Indeterminate) Faulty rectifier must be replaced. Next update to share when available INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 100:59:39 Power Power Failure (Indeterminate) An assessment has been submitted. Next update to share when available INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 100:59:39 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 76:30:39 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 71:39:39 Power Generator failure (Faulty board) PC board freeze. Spare not yet available. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 70:41:39 Fuel Generator failure (Fuel issue) Portable genset has been moved to another site. Recovery plan expected from Talkpool INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 59:17:39 Power Generator Failure (Engine broken) An assessment has been submitted. Next update to share when available INC413173 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 7/27/2020 18:32 56:47:39 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 9h55 PM. ETR to be provided. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/29/2020 3:06 24:13:39 Power Generator failure (Indeterminate) Access issue, Guardian is still not in the region .New update is expected. INC413959 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/29/2020 9:00 18:19:39 Power Power Failure (Solar System failure) Solar system failed . Site will be back up once the solar energy back to the normal . INC413634 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/29/2020 12:36 14:43:39 Power Power Failure (Indeterminate) Site will be restored with commercial power INC413634 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/29/2020 17:46 9:33:39 Power Power Failure (Indeterminate) Site will be restored with commercial power INC414294 HDC166 NAN_GOMME Artibonite Ericsson 2G D Talkpool 7/29/2020 18:39 8:40:39 Power Generator Failure (Head cylinder issue) Head and gasket cylinder faulty and need to be replaced. Spare part not yet available INC414294 HDC152 GWOMON_KPEGM Artibonite Ericsson 3G B Talkpool 7/29/2020 18:39 8:40:39 Dependent Affected by the power issue at the main site Affected by HDC166 INC414405 HDS325 SAUFI Sud-Est Ericsson 2G A Talkpool 7/29/2020 19:34 7:45:39 Power Generator failure (Indeterminate) Portable genset out of fuel, Follow up is ongoing with TP team. INC414448 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/29/2020 21:31 5:48:39 Power Generator failure (Indeterminate) unsafe area at night, team will reach the site, ETA 7:00 AM INC414445 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 7/29/2020 21:40 5:39:39 Power Power Failure (Solar System failure) Solar site system, will be up with sunrise INC414365 HDO431 LAMISSIERE Ouest Ericsson 2G D O&M Fuel 7/29/2020 21:46 5:33:39 Fuel Generator failure (Fuel issue) Fuel team is informed since 29/07/2020 at 11:55PM, ETR is expected. INC414374 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G A Talkpool 7/29/2020 22:25 4:54:39 Power Generator failure (Indeterminate) Team is informed, Private house, access will be granted in the morning, ETA 07:30AM INC414449 HDO640 CLERCINE_IMP.ST FLEUR_COW Port-au-Prince Huawei 2G+3G C Talkpool 7/29/2020 22:32 4:47:39 Power Generator failure (Indeterminate) Access issue, team will be contacted to back on the site, once access is granted, follow up is ongoing, INC414449 HDO156 BUTTE_BOYER Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/29/2020 22:32 4:47:39 Dependent Affected by the fuel issue at the main site Attached to HDO640 INC414454 HDO267 IBOLELE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/29/2020 23:13 4:06:39 Power Generator failure (Indeterminate) No access during the night, team will reach the site, ETA 08:00AM INC414464 HAIGA117 GANDA Grande-Anse ZTE 2G+3G C Talkpool 7/29/2020 23:46 3:33:39 Power Power Failure (Indeterminate) Unsafe area by TP team, team will be able to reach at 7:00 AM INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/30/2020 0:24 2:55:39 Power Power Failure (Indeterminate) Due to the bad weather conditions caused by the cyclone, the intervention will be delayed. ETA: Not yet available INC414393 HDO418 MAROSE Ouest Ericsson 2G D O&M Fuel 7/30/2020 0:46 2:33:39 Fuel Generator failure (Fuel issue) Fuel team is informed since 30/07/2020 at 1:5AM, ETR is expected. INC414502 HAIDO658 MARTISSANT Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 7/30/2020 1:20 1:59:39 Power Generator failure (Indeterminate) Team is informed, Private house, access will be granted in the morning, ETA 07:30AM INC414502 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/30/2020 1:20 1:59:39 Dependent Affected by the power issue at the main site Affected by HDO658 INC414398 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/30/2020 1:35 1:44:39 Power Generator failure (Indeterminate) unsafe area at night, team will reach the site, ETA 7:00 AM INC414507 HDC171 GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/30/2020 2:58 0:21:39 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC414508 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 7/30/2020 3:03 0:16:39 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 30 01:27:29 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 30 Jul 2020 07:27:29 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (03:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 03:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1130:00:55 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 1004:03:55 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 233:59:55 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 225:06:55 RBS RBS Fault (RUS failure) Faulty RUS01B3.spare need to be replaced. ETR to be provided. INC411835 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 134:06:55 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411837 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 134:03:55 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412616 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/26/2020 9:40 89:46:55 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412619 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 89:41:55 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412517 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/26/2020 9:55 89:31:55 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 83:48:55 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC412777 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 0:46 74:40:55 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 60:28:55 Power Generator failure (Indeterminate) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 24:12:55 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC413789 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/29/2020 6:02 21:24:55 Power Power Failure (Solar System failure) The site will be back in service with sunrise INC413797 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/29/2020 6:02 21:24:55 Power Power Failure (Solar System failure) The site will be back in service with sunrise INC413634 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 7/29/2020 12:36 14:50:55 Power Power Failure (Indeterminate) Site will be restored with commercial power INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 11:31:55 Transmission Transmission (Indeterminate) TX team is working on site INC414194 HDS292. BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/29/2020 16:07 11:19:55 Transmission Transmission (Indeterminate) Talkpool is enable to share update for this site now, waiting for new update INC414439 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 7/29/2020 21:30 5:56:55 RBS RBS Fault (DTRU failure) Sector A down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC414468 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/30/2020 1:02 2:24:55 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Still not yet available Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 30 02:24:32 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 30 Jul 2020 08:24:32 +0000 Subject: [Rantt] NOC hourly report at 04:00 AM Message-ID: Hello All, Received the NOC hourly report done at 04:00 AM Sites off air by Class Class A B C D Total Total 9 7 12 20 48 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 22 6 0 0 26 ZTE 11 10 5 1 11 Huawei 11 11 10 0 11 Network 44 27 15 1 48 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 33 7 0 2 6 48 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 295:23:02 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site. Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 282:24:02 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 261:29:02 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 203:13:02 Power Generator Failure (Engine broken) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 7/21/2020 21:12 199:11:02 Transmission Transmission (Indeterminate) Fuel added and 3G remains down . Digicel TX Team assistance is needed INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 187:49:02 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 179:17:02 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 178:05:02 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 174:09:02 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 158:33:02 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 153:21:02 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 111:19:02 Power Generator failure (High temperature) Head cylinder and gasket suspected faulty. Spare already collected at WH TP. ETR not provided yet INC412197 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 16:51 107:32:02 Power Power Failure (Indeterminate) Faulty rectifier must be replaced. Next update to share when available INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 102:03:02 Power Power Failure (Indeterminate) An assessment has been submitted. Next update to share when available INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 102:03:02 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 77:34:02 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 72:43:02 Power Generator failure (Faulty board) PC board freeze. Spare not yet available. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 71:45:02 Fuel Generator failure (Fuel issue) Portable genset has been moved to another site. Recovery plan expected from Talkpool INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 60:21:02 Power Generator Failure (Engine broken) An assessment has been submitted. Next update to share when available INC413173 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 7/27/2020 18:32 57:51:02 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 9h55 PM. ETR to be provided. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/29/2020 3:06 25:17:02 Power Generator failure (Indeterminate) Access issue, Guardian is still not in the region .New update is expected. INC413959 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/29/2020 9:00 19:23:02 Power Power Failure (Solar System failure) Solar system failed . Site will be back up once the solar energy back to the normal . INC413634 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/29/2020 12:36 15:47:02 Power Power Failure (Indeterminate) Site will be restored with commercial power INC413634 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/29/2020 17:46 10:37:02 Power Power Failure (Indeterminate) Site will be restored with commercial power INC414294 HDC166 NAN_GOMME Artibonite Ericsson 2G D Talkpool 7/29/2020 18:39 9:44:02 Power Generator Failure (Head cylinder issue) Head and gasket cylinder faulty and need to be replaced. Spare part not yet available INC414294 HDC152 GWOMON_KPEGM Artibonite Ericsson 3G B Talkpool 7/29/2020 18:39 9:44:02 Dependent Affected by the power issue at the main site Affected by HDC166 INC414405 HDS325 SAUFI Sud-Est Ericsson 2G A Talkpool 7/29/2020 19:34 8:49:02 Power Generator failure (Indeterminate) Portable genset out of fuel, Follow up is ongoing with TP team. INC414448 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/29/2020 21:31 6:52:02 Power Generator failure (Indeterminate) unsafe area at night, team will reach the site, ETA 7:00 AM INC414445 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 7/29/2020 21:40 6:43:02 Power Power Failure (Solar System failure) Solar site system, will be up with sunrise INC414365 HDO431 LAMISSIERE Ouest Ericsson 2G D O&M Fuel 7/29/2020 21:46 6:37:02 Fuel Generator failure (Fuel issue) Fuel team is informed since 29/07/2020 at 11:55PM, ETR is expected. INC414374 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G A Talkpool 7/29/2020 22:25 5:58:02 Power Generator failure (Indeterminate) Team is informed, Private house, access will be granted in the morning, ETA 07:30AM INC414449 HDO640 CLERCINE_IMP.ST FLEUR_COW Port-au-Prince Huawei 2G+3G C Talkpool 7/29/2020 22:32 5:51:02 Power Generator failure (Indeterminate) Access issue, team will be contacted to back on the site, once access is granted, follow up is ongoing, INC414449 HDO156 BUTTE_BOYER Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/29/2020 22:32 5:51:02 Dependent Affected by the fuel issue at the main site Attached to HDO640 INC414454 HDO267 IBOLELE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/29/2020 23:13 5:10:02 Power Generator failure (Indeterminate) No access during the night, team will reach the site, ETA 08:00AM INC414464 HAIGA117 GANDA Grande-Anse ZTE 2G+3G C Talkpool 7/29/2020 23:46 4:37:02 Power Power Failure (Indeterminate) Unsafe area by TP team, team will be able to reach at 7:00 AM INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/30/2020 0:24 3:59:02 Power Power Failure (Indeterminate) Due to the bad weather conditions caused by the cyclone, the intervention will be delayed. ETA: Not yet available INC414393 HDO418 MAROSE Ouest Ericsson 2G D O&M Fuel 7/30/2020 0:46 3:37:02 Fuel Generator failure (Fuel issue) Fuel team is informed since 30/07/2020 at 1:5AM, ETR is expected. INC414502 HAIDO658 MARTISSANT Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 7/30/2020 1:20 3:03:02 Power Generator failure (Indeterminate) Team is informed, Private house, access will be granted in the morning, ETA 07:30AM INC414502 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/30/2020 1:20 3:03:02 Dependent Affected by the power issue at the main site Affected by HDO658 INC414398 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/30/2020 1:35 2:48:02 Power Generator failure (Indeterminate) unsafe area at night, team will reach the site, ETA 7:00 AM INC414507 HDC171 GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/30/2020 2:58 1:25:02 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 05h30 AM INC414508 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 7/30/2020 3:03 1:20:02 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 04h30 AM INC414511 HDO183 PELERIN_2 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/30/2020 3:06 1:17:02 Power Generator failure (Indeterminate) Team is informed, ETA to be provided. INC414511 HDO475 MORNE CALVAIRE_III Port-au-Prince Huawei 2G+3G+LTE D Talkpool 7/30/2020 3:06 1:17:02 Dependent Affected by the power issue at the main site Affected by HDO183 INC414485 HAIDS141 BERRA Sud ZTE 2G+3G C Talkpool 7/30/2020 3:14 1:09:02 Power Power Failure (Indeterminate) Team is informed, ETA to be provided INC414486 HAIGA127 NACHET Grande-Anse ZTE 2G D Talkpool 7/30/2020 3:30 0:53:02 Power Power Failure (Indeterminate) Team is informed, ETA to be provided INC414486 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 7/30/2020 3:30 0:53:02 Dependent Affected by the power issue at the main site Affected by HGA127 INC414512 HDO600 LIZON_39 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/30/2020 3:33 0:50:02 Power Generator failure (Indeterminate) Team is informed, ETA to be provided. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 30 04:31:40 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 30 Jul 2020 10:31:40 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (06:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1133:05:03 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 1007:08:03 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 237:04:03 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 228:11:03 RBS RBS Fault (RUS failure) Faulty RUS01B3.spare need to be replaced. ETR to be provided. INC411835 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 137:11:03 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411837 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 137:08:03 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412616 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/26/2020 9:40 92:51:03 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412619 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 92:46:03 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412517 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/26/2020 9:55 92:36:03 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 86:53:03 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC412777 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 0:46 77:45:03 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 63:33:03 Power Generator failure (Indeterminate) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 27:17:03 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC413789 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/29/2020 6:02 24:29:03 Power Power Failure (Solar System failure) The site will be back in service with sunrise INC413797 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/29/2020 6:02 24:29:03 Power Power Failure (Solar System failure) The site will be back in service with sunrise INC413634 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 7/29/2020 12:36 17:55:03 Power Power Failure (Indeterminate) Site will be restored with commercial power INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 14:36:03 RBS RBS Fault (RRUS Failure) RUS01 B3 faulty/spare needed INC414194 HDS292. BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/29/2020 16:07 14:24:03 Transmission Transmission (Indeterminate) Talkpool is enable to share update for this site now, waiting for new update INC414439 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 7/29/2020 21:30 9:01:03 RBS RBS Fault (DTRU failure) Sector A down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC414468 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/30/2020 1:02 5:29:03 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 08h30 AM INC414491 HDO378 CHATULEY Ouest Ericsson 2G A Talkpool 7/30/2020 4:18 2:13:03 Power Power Failure (Indeterminate) Team is informed, ETA: 6:45AM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 30 05:08:50 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 30 Jul 2020 11:08:50 +0000 Subject: [Rantt] NOC SITES REPORT updated for this July 30th, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this July 30th, 2020 till 7:00 AM > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1133:34:33 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 1007:37:33 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 298:00:33 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site. Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 285:01:33 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 237:33:33 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 228:40:33 RBS RBS Fault (RUS failure) Faulty RUS01B3.spare need to be replaced. ETR to be provided. INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 205:50:33 Power Generator Failure (Engine broken) Talkpool Break down the genset . ETR to be provide by them INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 190:26:33 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 181:54:33 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 176:46:33 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411835 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 137:40:33 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411837 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 137:37:33 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412197 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 16:51 110:09:33 Power Power Failure (Indeterminate) Faulty rectifier must be replaced. Next update to share when available INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 104:40:33 Power Power Failure (Indeterminate) An assessment has been submitted. Next update to share when available INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 104:40:33 Dependent Affected by the power issue at the main site Affected by HDC033 INC412616 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/26/2020 9:40 93:20:33 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412619 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 93:15:33 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412517 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/26/2020 9:55 93:05:33 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 87:22:33 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 80:11:33 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412777 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 0:46 78:14:33 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 74:22:33 Fuel Generator failure (Fuel issue) Portable genset has been moved to another site. Recovery plan expected from Talkpool INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 64:02:33 Power Generator failure (Indeterminate) Faulty pbc rectifier module, Spare needed, New update will be shared once available. INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 62:58:33 Power Generator Failure (Engine broken) An assessment has been submitted. Next update to share when available INC413173 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 7/27/2020 18:32 60:28:33 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 9h55 PM. ETR to be provided. INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 27:46:33 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC413789 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/29/2020 6:02 24:58:33 Power Power Failure (Solar System failure) The site will be back in service with sunrise INC413797 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/29/2020 6:02 24:58:33 Power Power Failure (Solar System failure) The site will be back in service with sunrise INC413634 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 7/29/2020 12:36 18:24:33 Power Power Failure (Indeterminate) Site will be restored with commercial power INC413634 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/29/2020 12:36 18:24:33 Power Power Failure (Indeterminate) Site will be restored with commercial power INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 15:05:33 RBS RBS Fault (RRUS Failure) RUS01 B3 faulty/spare needed INC414194 HDS292. BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/29/2020 16:07 14:53:33 Transmission Transmission (Indeterminate) Talkpool is enable to share update for this site now, waiting for new update INC413634 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/29/2020 17:46 13:14:33 Power Power Failure (Indeterminate) Site will be restored with commercial power INC414294 HDC166 NAN_GOMME Artibonite Ericsson 2G D Talkpool 7/29/2020 18:39 12:21:33 Power Generator Failure (Head cylinder issue) Head and gasket cylinder faulty and need to be replaced. Spare part not yet available INC414294 HDC152 GWOMON_KPEGM Artibonite Ericsson 3G B Talkpool 7/29/2020 18:39 12:21:33 Dependent Affected by the power issue at the main site Affected by HDC166 INC414439 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 7/29/2020 21:30 9:30:33 RBS RBS Fault (DTRU failure) Sector A down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC414374 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G A Talkpool 7/29/2020 22:25 8:35:33 Power Generator failure (Indeterminate) Team is informed, Private house, access will be granted in the morning, ETA 07:30AM INC414449 HDO640 CLERCINE_IMP.ST FLEUR_COW Port-au-Prince Huawei 2G+3G C Talkpool 7/29/2020 22:32 8:28:33 Power Generator failure (Indeterminate) Access issue, team will be contacted to back on the site, once access is granted, ETA 07:30AM INC414449 HDO156 BUTTE_BOYER Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/29/2020 22:32 8:28:33 Dependent Affected by the fuel issue at the main site Attached to HDO640 INC414454 HDO267 IBOLELE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/29/2020 23:13 7:47:33 Power Generator failure (Indeterminate) No access during the night, team will reach the site, ETA 08:00AM INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/30/2020 0:24 6:36:33 Power Power Failure (Indeterminate) Due to the bad weather conditions caused by the cyclone, the intervention will be delayed. ETA: Not yet available INC414468 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/30/2020 1:02 5:58:33 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 08h30 AM INC414502 HAIDO658 MARTISSANT Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/30/2020 1:20 5:40:33 Power Generator failure (Indeterminate) Team is informed, team will reach the site after troubleshooting on HDO630 INC414502 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/30/2020 1:20 5:40:33 Dependent Affected by the power issue at the main site Affected by HDO658 INC414398 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/30/2020 1:35 5:25:33 Power Generator failure (Indeterminate) unsafe area at night, team will reach the site, ETA 7:00 AM INC414507 HDC171 GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/30/2020 2:58 4:02:33 Power Power Failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is ongoing with concerned team INC414361 HDO183 PELERIN_2 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/30/2020 3:06 3:54:33 Power Generator failure (Indeterminate) Team is informed, Private house, access will be granted in the morning, ETA 08:30AM INC414361 HDO475 MORNE CALVAIRE_III Port-au-Prince Huawei 2G+3G+LTE D Talkpool 7/30/2020 3:06 3:54:33 Dependent Affected by the power issue at the main site Affected by HDO183 INC414512 HDO600 LIZON_39 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/30/2020 3:33 3:27:33 Power Generator failure (Indeterminate) Team is working on site INC414491 HDO378 CHATULEY Ouest Ericsson 2G A Talkpool 7/30/2020 4:18 2:42:33 Power Power Failure (Indeterminate) Team is informed, ETA: 6:45AM INC414494 HAIDO630 FONTAMARA27_RUE_CHARITE Port-au-Prince ZTE 2G+3G A Talkpool 7/30/2020 4:21 2:39:33 Power Generator failure (Indeterminate) Team is working on site INC414515 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 2G+3G B Talkpool 7/30/2020 4:26 2:34:33 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 07h10 AM INC414520 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G+LTE B Talkpool 7/30/2020 4:54 2:06:33 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 07h30 AM INC414520 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 7/30/2020 4:54 2:06:33 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDN111 INC414607 HAIDC101 SAINTILUS Artibonite Huawei 2G+3G+LTE B Talkpool 7/30/2020 5:26 1:34:33 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 07h15 AM INC414610 HDN184 MORNE LUBLANC Nord-Ouest Ericsson 2G D Talkpool 7/30/2020 6:05 0:55:33 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC414610 HDN331 MORNE BAMBOU Nord-Ouest Ericsson 2G D Talkpool 7/30/2020 6:05 0:55:33 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDN184 INC414612 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE C Talkpool 7/30/2020 6:06 0:54:33 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 08h00 AM INC414612 HDO324 LA _MARDELLE Ouest Ericsson 2G A Talkpool 7/30/2020 6:06 0:54:33 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO343 INC414612 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 7/30/2020 6:06 0:54:33 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO343 INC414612 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 7/30/2020 6:06 0:54:33 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO343 INC414612 HDO323 BELANTON Ouest Ericsson 2G A Talkpool 7/30/2020 6:06 0:54:33 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO343 Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1133:34:33 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 1007:37:33 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 237:33:33 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC409904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/20/2020 18:20 228:40:33 RBS RBS Fault (RUS failure) Faulty RUS01B3.spare need to be replaced. ETR to be provided. INC411835 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 137:40:33 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411837 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 137:37:33 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412616 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/26/2020 9:40 93:20:33 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412619 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 93:15:33 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412517 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/26/2020 9:55 93:05:33 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 87:22:33 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC412777 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 0:46 78:14:33 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 64:02:33 Power Generator failure (Indeterminate) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 27:46:33 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC413789 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/29/2020 6:02 24:58:33 Power Power Failure (Solar System failure) The site will be back in service with sunrise INC413797 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/29/2020 6:02 24:58:33 Power Power Failure (Solar System failure) The site will be back in service with sunrise INC413634 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 7/29/2020 12:36 18:24:33 Power Power Failure (Indeterminate) Site will be restored with commercial power INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 15:05:33 RBS RBS Fault (RRUS Failure) RUS01 B3 faulty/spare needed INC414194 HDS292. BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/29/2020 16:07 14:53:33 Transmission Transmission (Indeterminate) Talkpool is enable to share update for this site now, waiting for new update INC414439 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 7/29/2020 21:30 9:30:33 RBS RBS Fault (DTRU failure) Sector A down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC414468 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/30/2020 1:02 5:58:33 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 08h30 AM INC414491 HDO378 CHATULEY Ouest Ericsson 2G A Talkpool 7/30/2020 4:18 2:42:33 Power Power Failure (Indeterminate) Team is informed, ETA: 6:45AM Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Sites Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC414096 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 7/29/2020 10:34 7/29/2020 22:09 11:35:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified The last feedback is expected from field technicians INC414418 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 7/29/2020 20:38 7/29/2020 21:43 1:05:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK The site is back in service before the power team reached the site INC413748 HAIDN021 ST_PHILOMENE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 7/30/2020 0:24 30:42:00 4:00:00 Not Compliant Transmission Transmission (Router Power Supply Faulty) Faulty power supply Spare The faulty power supply has been replaced INC413748 HAIDN010 BARRIERE_BOUTEILLE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 7/30/2020 0:24 30:42:00 4:00:00 Not Compliant Dependent Affected by RBS issue on main site Affected by HDN021 Cascaded The site is back in service once the issue solved at HDN021 INC413748 HAIDN018 BAS_VERTIERES Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 7/30/2020 0:24 30:42:00 4:00:00 Not Compliant Dependent Affected by RBS issue on main site Affected by HDN021 Cascaded The site is back in service once the issue solved at HDN021 INC413748 HAIDN036 CITE_DU_PEUPLE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 7/30/2020 0:24 30:42:00 4:00:00 Not Compliant Dependent Affected by RBS issue on main site Affected by HDN021 Cascaded The site is back in service once the issue solved at HDN021 INC413748 HAIDN042 TI SEZON Nord ZTE 2G+3G C Talkpool 7/28/2020 17:42 7/30/2020 0:24 30:42:00 4:00:00 Not Compliant Dependent Affected by RBS issue on main site Affected by HDN021 Cascaded The site is back in service once the issue solved at HDN021 INC413748 HAIDN003 VERTIERE Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 7/30/2020 0:24 30:42:00 4:00:00 Not Compliant Dependent Affected by RBS issue on main site Affected by HDN021 Cascaded The site is back in service once the issue solved at HDN021 INC413748 HAIDN024 CITE_VERTIERES Nord ZTE 2G+3G+LTE A Talkpool 7/28/2020 17:42 7/30/2020 0:24 30:42:00 4:00:00 Not Compliant Dependent Affected by RBS issue on main site Affected by HDN021 Cascaded The site is back in service once the issue solved at HDN021 INC414508 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 7/30/2020 3:03 7/30/2020 5:47 2:44:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified The last feedback is expected from field technicians INC414284 HDS243 FOUNEACHOT Sud Ericsson 2G A Talkpool 7/29/2020 17:10 7/29/2020 20:00 2:50:00 4:00:00 Compliant Power Generator failure (Indeterminate) Low pressure. OK Oil consumed, Team added 1.5 gal oil and restart INC414302 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 7/29/2020 16:42 7/29/2020 20:00 3:18:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK No intervention. Site is up by itself. INC414117 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 7/29/2020 12:30 7/29/2020 20:00 7:30:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar fail Need to be justified cabinet has been boosted, solar system restored on site INC414307 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool 7/29/2020 17:02 7/29/2020 21:03 4:01:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Low oil pressure, oil consumed Need to be justified Team added 1 gal of oil/ restarted INC414174 HDS301 BAINET Sud-Est Ericsson 2G C Talkpool 7/29/2020 15:30 7/29/2020 21:03 5:33:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC414206 HDS226 AQUIN Sud Ericsson 2G+3G A Talkpool 7/29/2020 12:50 7/29/2020 21:03 8:13:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Fail to start, Main breaker burned Need to be justified Main breaker replaced/restart INC414348 HDO423 BUTEAU Ouest Ericsson 2G A Talkpool 7/29/2020 19:38 7/29/2020 21:03 1:25:00 4:00:00 Compliant Power Generator failure (Indeterminate) DC low voltage. OK Main breaker tripped, reset main breaker and restarted. INC414371 HDS025 LAVOUTTE Sud-Est Ericsson 2G C Talkpool 7/29/2020 21:54 7/30/2020 2:02 4:08:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the FIBER LINK SDH028(TURGEAU) - SDH013(JACMEL) affecting HDS008-HDO354 Cascaded Back in service with the main site. INC414371 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 7/29/2020 21:54 7/30/2020 2:02 4:08:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the FIBER LINK SDH028(TURGEAU) - SDH013(JACMEL) affecting HDS008-HDO354 Cascaded Back in service with the main site. INC414371 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 7/29/2020 21:54 7/30/2020 2:02 4:08:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the FIBER LINK SDH028(TURGEAU) - SDH013(JACMEL) affecting HDS008-HDO354 Cascaded Back in service with the main site. INC414371 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/29/2020 21:54 7/30/2020 2:02 4:08:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the FIBER LINK SDH028(TURGEAU) - SDH013(JACMEL) affecting HDS008-HDO354 Cascaded Back in service with the main site. INC414317 HAIDO141 PLAZA_LATHAN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/29/2020 17:50 7/29/2020 20:50 3:00:00 4:00:00 Compliant Power Generator failure (Faulty Battery) Failed to start due to starter battery OK Genset restarted with another battery INC414352 HDO296 MORNE_HERCULE_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/29/2020 20:01 7/29/2020 21:11 1:09:44 4:00:00 Compliant Power Generator failure (Breaker Tripped) Breaker Cabinet Huawei Tripped due to switching on engine OK Breaker has been reset and genset restarted. INC414401 HAIDO186 TI_PLACE_CAZEAU Port-au-Prince Ericsson 2G A Talkpool 7/29/2020 21:07 7/29/2020 22:11 1:04:24 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Reset alarm and genset restarted. INC414513 HAIDO130 DUPONT Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/30/2020 4:08 7/30/2020 6:18 2:10:34 4:00:00 Compliant Power Generator failure (Radiator failure) Faulty Radiator OK 1 gal coolant added, then genset restarted INC414448 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/29/2020 21:31 7/30/2020 6:20 8:49:33 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Resolutions and details is expected from concerned team Cells Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC414371 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 7/29/2020 21:54 7/30/2020 2:02 4:08:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the Link Turgau-Jacmel Need to be justified The sector is back in service once the fiber link restored INC414206 HDS226 AQUIN Sud Ericsson 2G+3G A Talkpool 7/29/2020 12:50 7/29/2020 21:03 8:13:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Fail to start, Main breaker burned Need to be justified Main breaker replaced/restart INC413942 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Talkpool 7/29/2020 6:42 7/29/2020 12:58 6:16:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) E1 cable Faulty Need to be justified Lose contact on the E1 cable INC414371 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool 7/29/2020 21:54 7/30/2020 2:02 4:08:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the FIBER LINK SDH028(TURGEAU) - SDH013(JACMEL) affecting HDS008-HDO354 Cascaded Back in service with the main site. INC414371 HDS021 ST CYR Sud-Est Ericsson 2G A Talkpool 7/29/2020 21:54 7/30/2020 2:02 4:08:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the FIBER LINK SDH028(TURGEAU) - SDH013(JACMEL) affecting HDS008-HDO354 Cascaded Back in service with the main site. INC414371 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G A Talkpool 7/29/2020 21:54 7/30/2020 2:02 4:08:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the FIBER LINK SDH028(TURGEAU) - SDH013(JACMEL) affecting HDS008-HDO354 Cascaded Back in service with the main site. INC414371 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G B Talkpool 7/29/2020 21:54 7/30/2020 2:02 4:08:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the FIBER LINK SDH028(TURGEAU) - SDH013(JACMEL) affecting HDS008-HDO354 Cascaded Back in service with the main site. INC414371 HDS002 LAN_MANDOU Sud-Est Ericsson 2G A Talkpool 7/29/2020 21:54 7/30/2020 2:02 4:08:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the FIBER LINK SDH028(TURGEAU) - SDH013(JACMEL) affecting HDS008-HDO354 Cascaded Back in service with the main site. INC414371 HDS313 DARDE_ LA_ MONTAGNE Sud-Est Ericsson 2G C Talkpool 7/29/2020 21:54 7/30/2020 2:02 4:08:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the FIBER LINK SDH028(TURGEAU) - SDH013(JACMEL) affecting HDS008-HDO354 Cascaded Back in service with the main site. INC414371 HDS285 JACSON BAINET Sud-Est Ericsson 2G D Talkpool 7/29/2020 21:54 7/30/2020 2:02 4:08:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the FIBER LINK SDH028(TURGEAU) - SDH013(JACMEL) affecting HDS008-HDO354 Cascaded Back in service with the main site. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... 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Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 30 06:53:07 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 30 Jul 2020 12:53:07 +0000 Subject: [Rantt] NOC hourly report at 08:00 AM Message-ID: Hello All, Received the NOC hourly report done at 08:00 AM Sites off air by Class Class A B C D Total Total 14 10 10 20 54 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 28 8 0 0 32 ZTE 9 8 4 1 9 Huawei 13 13 12 0 13 Network 50 29 16 1 54 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 34 7 0 2 11 54 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 299:50:31 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site. Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 286:51:31 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 265:56:31 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 207:40:31 Power Generator Failure (Engine broken) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 7/21/2020 21:12 203:38:31 Transmission Transmission (Indeterminate) Fuel added and 3G remains down. Digicel TX Team assistance is needed INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 192:16:31 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 183:44:31 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 182:32:31 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 178:36:31 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC411306 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Digicel 7/23/2020 13:50 163:00:31 RBS RBS Fault (Indeterminate) License issue, concerned team is informed. Follow up is ongoing. INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 157:48:31 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 115:46:31 Power Generator failure (High temperature) Head cylinder and gasket suspected faulty. Spare already collected at WH TP. ETR not provided yet INC412197 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 16:51 111:59:31 Power Power Failure (Indeterminate) Faulty rectifier must be replaced. Next update to share when available INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 106:30:31 Power Power Failure (Indeterminate) An assessment has been submitted. Next update to share when available INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 106:30:31 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 82:01:31 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 77:10:31 Power Generator failure (Faulty board) PC board freeze. Spare not yet available. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 76:12:31 Fuel Generator failure (Fuel issue) Portable genset has been moved to another site. Recovery plan expected from Talkpool INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 64:48:31 Power Generator Failure (Engine broken) An assessment has been submitted. Next update to share when available INC413173 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 7/27/2020 18:32 62:18:31 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 9h55 PM. ETR to be provided. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/29/2020 3:06 29:44:31 Power Generator failure (Indeterminate) The access is okay now, team will be on the site at 9H20 AM. INC413959 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/29/2020 9:00 23:50:31 Power Power Failure (Solar System failure) Solar system failed . Site will be back up once the solar enery back to the normal . INC413634 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/29/2020 12:36 20:14:31 Power Power Failure (Indeterminate) Site will be restored with commercial power INC413634 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/29/2020 17:46 15:04:31 Power Power Failure (Indeterminate) Site will be restored with commercial power INC414294 HDC166 NAN_GOMME Artibonite Ericsson 2G D Talkpool 7/29/2020 18:39 14:11:31 Power Generator Failure (Head cylinder issue) Head and gasket cylinder faulty and need to be replaced. Spare part not yet available INC414294 HDC152 GWOMON_KPEGM Artibonite Ericsson 3G B Talkpool 7/29/2020 18:39 14:11:31 Dependent Affected by the power issue at the main site Affected by HDC166 INC414405 HDS325 SAUFI Sud-Est Ericsson 2G A Talkpool 7/29/2020 19:34 13:16:31 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing with TP team. INC414445 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 7/29/2020 21:40 11:10:31 Power Power Failure (Solar System failure) Solar system failed. Site will be back up once the solar energy back to the normal . INC414365 HDO431 LAMISSIERE Ouest Ericsson 2G D O&M Fuel 7/29/2020 21:46 11:04:31 Fuel Generator failure (Fuel issue) Fuel team is informed since 29/07/2020 at 11:55PM. ETR will be provided by them. INC414374 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G A Talkpool 7/29/2020 22:25 10:25:31 Power Generator failure (Indeterminate) Team is working on site. INC414449 HDO640 CLERCINE_IMP.ST FLEUR_COW Port-au-Prince Huawei 2G+3G C Talkpool 7/29/2020 22:32 10:18:31 Power Generator failure (Indeterminate) Team is working on site. INC414449 HDO156 BUTTE_BOYER Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/29/2020 22:32 10:18:31 Dependent Affected by the fuel issue at the main site Attached to HDO640 INC414454 HDO267 IBOLELE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/29/2020 23:13 9:37:31 Power Generator failure (Indeterminate) No access during the night, team will reach the site, ETA 08:30AM INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/30/2020 0:24 8:26:31 Power Power Failure (Indeterminate) Due to the bad weather conditions caused by the cyclone, the intervention will be delayed. ETA: Not yet available INC414393 HDO418 MAROSE Ouest Ericsson 2G D O&M Fuel 7/30/2020 0:46 8:04:31 Fuel Generator failure (Fuel issue) Fuel team is informed since 30/07/2020 at 1:50AM. ETR will be provided by them. INC414502 HAIDO658 MARTISSANT Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 7/30/2020 1:20 7:30:31 Power Generator failure (Indeterminate) Team is informed, team will reach the site after trouble shooting on HDO630 INC414502 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/30/2020 1:20 7:30:31 Dependent Affected by the power issue at the main site Affected by HDO658 INC414398 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/30/2020 1:35 7:15:31 Power Generator failure (Indeterminate) Team is working on site. INC414507 HDC171 GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/30/2020 2:58 5:52:31 Power Power Failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is ongoing with concerned team INC414361 HDO183 PELERIN_2 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/30/2020 3:06 5:44:31 Power Generator failure (Indeterminate) Team is informed, Private house, access will be granted in the morning, ETA 08:30AM INC414361 HDO475 MORNE CALVAIRE_III Port-au-Prince Huawei 2G+3G+LTE D Talkpool 7/30/2020 3:06 5:44:31 Dependent Affected by the power issue at the main site Affected by HDO183 INC414485 HAIDS141 BERRA Sud ZTE 2G+3G C Talkpool 7/30/2020 3:14 5:36:31 Power Power Failure (Indeterminate) Team still working on site INC414515 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 2G+3G B Talkpool 7/30/2020 4:26 4:24:31 Power Power Failure (Indeterminate) ETA is expired, next update will be shared INC414522 HAIDS277 NAN BOULE Sud ZTE 2G D Talkpool 7/30/2020 5:06 3:44:31 Power Power Failure (Indeterminate) Portable genset out of fuel, Follow up is ongoing with TP team. INC414522 HAIDS196 JABOIN Sud ZTE 2G+3G C Talkpool 7/30/2020 5:06 3:44:31 Dependent Affected by the power issue at the main site Affected by HDS277 INC414607 HAIDC101 SAINTILUS Artibonite Huawei 2G+3G+LTE B Talkpool 7/30/2020 5:26 3:24:31 Power Power Failure (Indeterminate) Team is on site INC414612 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE C Talkpool 7/30/2020 6:06 2:44:31 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 08h00 AM INC414612 HDO324 LA _MARDELLE Ouest Ericsson 2G A Talkpool 7/30/2020 6:06 2:44:31 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDN184 INC414612 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 7/30/2020 6:06 2:44:31 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDN184 INC414612 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 7/30/2020 6:06 2:44:31 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDN184 INC414612 HDO323 BELANTON Ouest Ericsson 2G A Talkpool 7/30/2020 6:06 2:44:31 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDN184 INC414538 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 7/30/2020 6:58 1:52:31 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 08h00 AM INC414538 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 7/30/2020 6:58 1:52:31 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDN184 INC414549 HAIDO186 TI_PLACE_CAZEAU Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/30/2020 7:49 1:01:31 Power Generator failure (Indeterminate) Team has been dispatched. ETA will be shared soon Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 30 07:37:36 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 30 Jul 2020 13:37:36 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM In-Reply-To: References: Message-ID: Hello All, Received the NOC hourly report done at 9:00 AM Sites off air by Class Class A B C D Total Total 12 8 8 23 51 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 29 6 0 0 32 ZTE 9 8 5 1 9 Huawei 10 10 9 1 10 Network 48 24 14 2 51 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 37 6 0 2 6 51 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 300:34:12 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site. Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 287:35:12 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 266:40:12 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 208:24:12 Power Generator Failure (Engine broken) Talkpool Break down the genset . ETR to be provide by them INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 7/21/2020 21:12 204:22:12 Transmission Transmission (Indeterminate) Fuel added and 3G remains down. Digicel TX Team assistance is needed INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 193:00:12 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 184:28:12 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 183:16:12 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 179:20:12 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 158:32:12 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 116:30:12 Power Generator failure (High temperature) Head cylinder and gasket suspected faulty. Spare already collected at WH TP. ETR not provided yet INC412197 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 16:51 112:43:12 Power Power Failure (Indeterminate) Faulty rectifier must be replaced. Next update to share when available INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 107:14:12 Power Power Failure (Indeterminate) Talkpool Break down the genset . ETR to be provide by them INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 107:14:12 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 82:45:12 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 77:54:12 Power Generator failure (Faulty board) PC board freeze. Spare not yet available. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 76:56:12 Power Generator Failure (Engine broken) An assessment was submitted for a new normal genset and it is still not approved INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 65:32:12 Power Generator Failure (Engine broken) Talkpool Break down the genset . ETR to be provide by them INC413173 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 7/27/2020 18:32 63:02:12 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 9h55 PM. ETR to be provided. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/29/2020 3:06 30:28:12 Power Generator failure (Indeterminate) Team will check the site at 9:00 AM INC413959 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/29/2020 9:00 24:34:12 Power Power Failure (Solar System failure) Solar system failed . Site will be back up once the solar energy back to the normal . INC413634 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/29/2020 12:36 20:58:12 Power Power Failure (Indeterminate) Site will be restored with commercial power INC413634 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/29/2020 17:46 15:48:12 Power Power Failure (Indeterminate) Site will be restored with commercial power INC414294 HDC166 NAN_GOMME Artibonite Ericsson 2G D Talkpool 7/29/2020 18:39 14:55:12 Power Generator Failure (Head cylinder issue) Head and gasket cylinder faulty and need to be replaced. ETR: 14:00h INC414294 HDC152 GWOMON_KPEGM Artibonite Ericsson 3G B Talkpool 7/29/2020 18:39 14:55:12 Dependent Affected by the power issue at the main site Affected by HDC166 INC414405 HDS325 SAUFI Sud-Est Ericsson 2G A Talkpool 7/29/2020 19:34 14:00:12 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing with TP team. INC414445 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 7/29/2020 21:40 11:54:12 Power Power Failure (Solar System failure) Solar system failed. Site will be back up once the solar energy back to the normal . INC414365 HDO431 LAMISSIERE Ouest Ericsson 2G D O&M Fuel 7/29/2020 21:46 11:48:12 Fuel Generator failure (Fuel issue) Fuel team is informed since 29/07/2020 at 11:55PM. ETR will be provided by them. INC414374 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G A Talkpool 7/29/2020 22:25 11:09:12 Power Generator failure (Indeterminate) Team is working on site. INC414632 HDO577 FAUSTIN_1ER Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 7/29/2020 22:30 11:04:12 Power Generator failure (Indeterminate) Team has been dispatched. ETA will be shared soon INC414449 HDO640 CLERCINE_IMP.ST FLEUR_COW Port-au-Prince Huawei 2G+3G C Talkpool 7/29/2020 22:32 11:02:12 Power Generator failure (Indeterminate) Team is working on site. INC414449 HDO156 BUTTE_BOYER Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/29/2020 22:32 11:02:12 Dependent Affected by the fuel issue at the main site Attached to HDO640 INC414454 HDO267 IBOLELE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/29/2020 23:13 10:21:12 Power Generator failure (Indeterminate) No access during the night, team will reach the site, ETA 08:30AM INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/30/2020 0:24 9:10:12 Power Power (Sabotage) Site has been sabotage. Next update to share when available INC414393 HDO418 MAROSE Ouest Ericsson 2G D O&M Fuel 7/30/2020 0:46 8:48:12 Fuel Generator failure (Fuel issue) Fuel team is informed since 30/07/2020 at 1:50AM. ETR will be provided by them. INC414502 HAIDO658 MARTISSANT Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 7/30/2020 1:20 8:14:12 Power Generator failure (Indeterminate) Team is working on site. INC414502 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/30/2020 1:20 8:14:12 Dependent Affected by the power issue at the main site Affected by HDO658 INC414398 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/30/2020 1:35 7:59:12 Power Generator failure (Indeterminate) Team is working on site. INC414507 HDC171 GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/30/2020 2:58 6:36:12 Transmission Transmission (Indeterminate) No power issue found, TX team has been informed. ETA to be provided INC414515 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 2G+3G B Talkpool 7/30/2020 4:26 5:08:12 Power Power Failure (Indeterminate) Team is on site INC414522 HAIDS277 NAN BOULE Sud ZTE 2G D Talkpool 7/30/2020 5:06 4:28:12 Power Power Failure (Indeterminate) Portable genset out of fuel, Follow up is ongoing with TP team. INC414522 HAIDS196 JABOIN Sud ZTE 2G+3G C Talkpool 7/30/2020 5:06 4:28:12 Dependent Affected by the power issue at the main site Affected by HDS277 INC413797 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/30/2020 6:02 3:32:12 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC414538 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 7/30/2020 6:58 2:36:12 Power Power Failure (Indeterminate) Team can't reach the site because the road is blocked. Next update to share when available INC414538 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 7/30/2020 6:58 2:36:12 Dependent Affected by the power issue at the main site Affected by HDC264. INC414549 HAIDO186 TI_PLACE_CAZEAU Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/30/2020 7:49 1:45:12 Power Generator failure (Indeterminate) Team has been dispatched. ETA 9:45 AM INC412616 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/30/2020 7:57 1:37:12 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC414555 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/30/2020 8:15 1:19:12 Power Generator failure (Indeterminate) Team has ben dispatched. ETA: 10:30 AM INC414569 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 7/30/2020 8:42 0:52:12 Power Power Failure (Indeterminate) Tea has been informed. ETA to be provided INC414639 HAIDO256 BIZOTON_53_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/30/2020 8:46 0:48:12 Power Generator failure (Indeterminate) Team has been dispatched. ETA will be shared soon INC414643 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/30/2020 9:00 0:34:12 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 30 07:41:02 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 30 Jul 2020 13:41:02 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1136:14:28 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 1010:17:28 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 240:13:28 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC411835 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 140:20:28 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411837 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 140:17:28 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412619 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 95:55:28 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412517 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/26/2020 9:55 95:45:28 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 90:02:28 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC412777 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 0:46 80:54:28 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 66:42:28 Power Generator failure (Indeterminate) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 30:26:28 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 17:45:28 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414194 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/29/2020 16:07 17:33:28 Transmission Transmission (Indeterminate) Talkpool is not managing the team to reach the site INC414439 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 7/29/2020 21:30 12:10:28 RBS RBS Fault (DTRU failure) Sector A down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC414468 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/30/2020 1:02 8:38:28 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 08h30 AM,is expired waiting for new update. INC414564 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Talkpool 7/30/2020 8:40 1:00:28 Power Power Failure (Indeterminate) Team has been dispatched. ETA will be shared soon Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 30 09:58:00 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 30 Jul 2020 15:58:00 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 10 12 11 21 54 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 24 7 1 0 31 ZTE 13 12 4 0 13 Huawei 10 10 8 1 10 Network 47 29 13 1 54 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 34 6 0 5 9 54 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 1056717:00:00 302:57:02 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site. Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 1056729:59:00 289:58:02 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 1056750:54:00 269:03:02 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 1056809:10:00 210:47:02 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 1056813:12:00 206:45:02 Transmission Transmission (Indeterminate) Fuel added and 3G remains down. Digicel TX Team assistance is needed INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 1056824:34:00 195:23:02 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 1056833:06:00 186:51:02 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 1056834:18:00 185:39:02 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 1056838:14:00 181:43:02 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 1056859:02:00 160:55:02 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 1056901:04:00 118:53:02 Power Generator failure (High temperature) Head cylinder and gasket suspected faulty. Spare already collected at WH TP. ETA. 11:30 AM INC412197 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 1056904:51:00 115:06:02 Power Power Failure (Indeterminate) Faulty rectifier must be replaced. Next update to share when available INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 1056910:20:00 109:37:02 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 1056910:20:00 109:37:02 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 1056934:49:00 85:08:02 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 1056939:40:00 80:17:02 Power Generator failure (Faulty board) PC board freeze. Spare not yet available. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 1056940:38:00 79:19:02 Power Generator Failure (Engine broken) An assesment was submitted for a new normal genset and it is still not approved INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 1056952:02:00 67:55:02 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC413173 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 1056954:32:00 65:25:02 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 9h55 PM. ETR to be provided. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 1056987:06:00 32:51:02 Power Generator failure (Indeterminate) Team will check the site at 9:00 AM INC413634 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 1056996:36:00 23:21:02 Power Power Failure (Indeterminate) Site will be restored with commercial power INC413634 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 1057001:46:00 18:11:02 Power Power Failure (Indeterminate) Site will be restored with commercial power INC414294 HDC166 NAN_GOMME Artibonite Ericsson 2G D Talkpool 1057002:39:00 17:18:02 Power Generator Failure (Head cylinder issue) Head and gasket cylinder faulty and need to be replaced. ETR: 14:00h INC414294 HDC152 GWOMON_KPEGM Artibonite Ericsson 3G B Talkpool 1057002:39:00 17:18:02 Dependent Affected by the power issue at the main site Affected by HDC166 INC414405 HDS325 SAUFI Sud-Est Ericsson 2G A Talkpool 1057003:34:00 16:23:02 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing with TP team. ETA: 11:45 AM INC414445 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 1057005:40:00 14:17:02 Power Power Failure (Solar System failure) Solar system failed. Site will be back up once the solar energy back to the normal . INC414365 HDO431 LAMISSIERE Ouest Ericsson 2G D O&M Fuel 1057005:46:00 14:11:02 Fuel Generator failure (Fuel issue) Fuel team is informed since 29/07/2020 at 11:55PM. ETR will be provided by them. INC414632 HDO577 FAUSTIN_1ER Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 1057006:30:00 13:27:02 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site INC414449 HDO640 CLERCINE_IMP.ST FLEUR_COW Port-au-Prince Huawei 2G+3G C Talkpool 1057006:32:00 13:25:02 Power Generator failure (Indeterminate) Team still working on site. INC414449 HDO156 BUTTE_BOYER Port-au-Prince Huawei 2G+3G+LTE B Talkpool 1057006:32:00 13:25:02 Dependent Affected by the fuel issue at the main site Attached to HDO640 INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 1057008:24:00 11:33:02 Power Power (Sabotage) Site has been sabotaged. Next update to share when available INC414398 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 1057009:35:00 10:22:02 Power Generator failure (Indeterminate) Team still working on site. INC414507 HDC171 GROS_MORNE Artibonite Ericsson 2G D Talkpool 1057010:58:00 8:59:02 Transmission Transmission (Indeterminate) No power issue found, TX team has been informed. ETA: 11:30h INC414485 HAIDS141 BERRA Sud ZTE 2G+3G C Talkpool 1057011:14:00 8:43:02 Power Generator Failure (Starter battery failure) Faulty starter battery. Follow up is ongoing INC414555 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 1057016:15:00 3:42:02 Power Generator failure (Indeterminate) ETA is expired, team on field is unreachable. Next update will be shared soon INC414569 HDO346 GERMAIN Ouest Ericsson 2G D O&M FUEL 1057016:42:00 3:15:02 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/30/2020 at 10:00 am. ETR to be provided. INC414639 HAIDO256 BIZOTON_53_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 1057016:46:00 3:11:02 Power Generator failure (Indeterminate) Team still working on site. INC414620 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G+LTE A Talkpool 1057017:22:00 2:35:02 Transmission Transmission (Indeterminate) Team is on site INC414659 HAIDS140 PEROU Sud ZTE 2G D Talkpool 1057017:23:00 2:34:02 Power Power Failure (Indeterminate) ETA is expired, team on field is unreachable. Next update will be shared soon INC414666 HDO649 RUEDAY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 1057017:57:00 2:00:02 Power Generator failure (Indeterminate) Team has been dispatched. ETA 12:55 PM INC414664 HDC157 FOND_IBO Artibonite Ericsson 2G D Talkpool 1057017:58:00 1:59:02 Power Power Failure (Indeterminate) Team is on the site. INC414667 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 1057018:00:00 1:57:02 RBS RBS Fault (DUW failure) Faulty DUW must be replaced. INC414593 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 3G A Talkpool 1057018:04:00 1:53:02 Transmission Transmission (Indeterminate) Team has ben informed. ETA to be provided INC414599 HAIDO600 LIZON_39 Port-au-Prince Huawei 2G+3G B Talkpool 1057018:07:00 1:50:02 Power Generator failure (Indeterminate) Team cannot provide update for this site INC414677 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 1057018:30:00 1:27:02 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 13:35h INC414707 HDN221 PLAINE_DU_NORD Nord Ericsson 3G B Talkpool 1057018:36:00 1:21:02 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC414707 HAIDN016 MORNE_ROUGE Nord ZTE 2G+3G+LTE A Talkpool 1057018:36:00 1:21:02 Dependent Affected by the power issue at the main site Affected by HDN221. INC414707 HAIDN271 CERCLE EN VILLE Nord ZTE 2G+3G C Talkpool 1057018:36:00 1:21:02 Dependent Affected by the power issue at the main site Affected by HDN221. INC414707 HAIDN039 BALAN Nord ZTE 2G+3G B Talkpool 1057018:36:00 1:21:02 Dependent Affected by the power issue at the main site Affected by HDN221. INC414707 HAIDN312 BALAN Nord ZTE 2G+3G C Talkpool 1057018:36:00 1:21:02 Dependent Affected by the power issue at the main site Affected by HDN221. INC414673 HAIGA150 PREVILE_II Grande-Anse ZTE 2G+3G B Talkpool 1057018:41:00 1:16:02 Power Generator failure (Indeterminate) Team has been dispatched. ETA will be shared soon INC414673 HAIGA101 MORON Grande-Anse ZTE 2G+3G C Talkpool 1057018:41:00 1:16:02 Dependent Affected by the power issue at the main site Affected by HAIGA150 INC414673 HAIGA100 MARFRANC Grande-Anse ZTE 2G+3G B Talkpool 1057018:41:00 1:16:02 Dependent Affected by the power issue at the main site Affected by HAIGA150 INC414708 HDS259 LABORIEUX Sud Ericsson 2G D Talkpool 1057018:46:00 1:11:02 Power Generator failure (Indeterminate) Team has been dispatched. ETA will be shared soon Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Thu Jul 30 10:08:57 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Thu, 30 Jul 2020 16:08:57 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM In-Reply-To: References: Message-ID: HDO431 is fueled. Best Regards, [cid:image001.jpg at 01D6666A.31718CA0] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Dadidson Sully On Behalf Of Haiti Noc Sent: Thursday, July 30, 2020 11:58 AM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M ; Hai_SalesGM Subject: NOC hourly report at 11:00 AM Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 10 12 11 21 54 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 24 7 1 0 31 ZTE 13 12 4 0 13 Huawei 10 10 8 1 10 Network 47 29 13 1 54 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 34 6 0 5 9 54 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 1056717:00:00 302:57:02 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site. Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 1056729:59:00 289:58:02 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 1056750:54:00 269:03:02 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 1056809:10:00 210:47:02 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 1056813:12:00 206:45:02 Transmission Transmission (Indeterminate) Fuel added and 3G remains down. Digicel TX Team assistance is needed INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 1056824:34:00 195:23:02 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 1056833:06:00 186:51:02 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 1056834:18:00 185:39:02 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 1056838:14:00 181:43:02 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 1056859:02:00 160:55:02 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 1056901:04:00 118:53:02 Power Generator failure (High temperature) Head cylinder and gasket suspected faulty. Spare already collected at WH TP. ETA. 11:30 AM INC412197 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 1056904:51:00 115:06:02 Power Power Failure (Indeterminate) Faulty rectifier must be replaced. Next update to share when available INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 1056910:20:00 109:37:02 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 1056910:20:00 109:37:02 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 1056934:49:00 85:08:02 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 1056939:40:00 80:17:02 Power Generator failure (Faulty board) PC board freeze. Spare not yet available. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 1056940:38:00 79:19:02 Power Generator Failure (Engine broken) An assesment was submitted for a new normal genset and it is still not approved INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 1056952:02:00 67:55:02 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC413173 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 1056954:32:00 65:25:02 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 9h55 PM. ETR to be provided. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 1056987:06:00 32:51:02 Power Generator failure (Indeterminate) Team will check the site at 9:00 AM INC413634 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 1056996:36:00 23:21:02 Power Power Failure (Indeterminate) Site will be restored with commercial power INC413634 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 1057001:46:00 18:11:02 Power Power Failure (Indeterminate) Site will be restored with commercial power INC414294 HDC166 NAN_GOMME Artibonite Ericsson 2G D Talkpool 1057002:39:00 17:18:02 Power Generator Failure (Head cylinder issue) Head and gasket cylinder faulty and need to be replaced. ETR: 14:00h INC414294 HDC152 GWOMON_KPEGM Artibonite Ericsson 3G B Talkpool 1057002:39:00 17:18:02 Dependent Affected by the power issue at the main site Affected by HDC166 INC414405 HDS325 SAUFI Sud-Est Ericsson 2G A Talkpool 1057003:34:00 16:23:02 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing with TP team. ETA: 11:45 AM INC414445 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 1057005:40:00 14:17:02 Power Power Failure (Solar System failure) Solar system failed. Site will be back up once the solar energy back to the normal . INC414365 HDO431 LAMISSIERE Ouest Ericsson 2G D O&M Fuel 1057005:46:00 14:11:02 Fuel Generator failure (Fuel issue) Fuel team is informed since 29/07/2020 at 11:55PM. ETR will be provided by them. INC414632 HDO577 FAUSTIN_1ER Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 1057006:30:00 13:27:02 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site INC414449 HDO640 CLERCINE_IMP.ST FLEUR_COW Port-au-Prince Huawei 2G+3G C Talkpool 1057006:32:00 13:25:02 Power Generator failure (Indeterminate) Team still working on site. INC414449 HDO156 BUTTE_BOYER Port-au-Prince Huawei 2G+3G+LTE B Talkpool 1057006:32:00 13:25:02 Dependent Affected by the fuel issue at the main site Attached to HDO640 INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 1057008:24:00 11:33:02 Power Power (Sabotage) Site has been sabotaged. Next update to share when available INC414398 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 1057009:35:00 10:22:02 Power Generator failure (Indeterminate) Team still working on site. INC414507 HDC171 GROS_MORNE Artibonite Ericsson 2G D Talkpool 1057010:58:00 8:59:02 Transmission Transmission (Indeterminate) No power issue found, TX team has been informed. ETA: 11:30h INC414485 HAIDS141 BERRA Sud ZTE 2G+3G C Talkpool 1057011:14:00 8:43:02 Power Generator Failure (Starter battery failure) Faulty starter battery. Follow up is ongoing INC414555 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 1057016:15:00 3:42:02 Power Generator failure (Indeterminate) ETA is expired, team on field is unreachable. Next update will be shared soon INC414569 HDO346 GERMAIN Ouest Ericsson 2G D O&M FUEL 1057016:42:00 3:15:02 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/30/2020 at 10:00 am. ETR to be provided. INC414639 HAIDO256 BIZOTON_53_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 1057016:46:00 3:11:02 Power Generator failure (Indeterminate) Team still working on site. INC414620 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G+LTE A Talkpool 1057017:22:00 2:35:02 Transmission Transmission (Indeterminate) Team is on site INC414659 HAIDS140 PEROU Sud ZTE 2G D Talkpool 1057017:23:00 2:34:02 Power Power Failure (Indeterminate) ETA is expired, team on field is unreachable. Next update will be shared soon INC414666 HDO649 RUEDAY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 1057017:57:00 2:00:02 Power Generator failure (Indeterminate) Team has been dispatched. ETA 12:55 PM INC414664 HDC157 FOND_IBO Artibonite Ericsson 2G D Talkpool 1057017:58:00 1:59:02 Power Power Failure (Indeterminate) Team is on the site. INC414667 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 1057018:00:00 1:57:02 RBS RBS Fault (DUW failure) Faulty DUW must be replaced. INC414593 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 3G A Talkpool 1057018:04:00 1:53:02 Transmission Transmission (Indeterminate) Team has ben informed. ETA to be provided INC414599 HAIDO600 LIZON_39 Port-au-Prince Huawei 2G+3G B Talkpool 1057018:07:00 1:50:02 Power Generator failure (Indeterminate) Team cannot provide update for this site INC414677 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 1057018:30:00 1:27:02 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 13:35h INC414707 HDN221 PLAINE_DU_NORD Nord Ericsson 3G B Talkpool 1057018:36:00 1:21:02 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC414707 HAIDN016 MORNE_ROUGE Nord ZTE 2G+3G+LTE A Talkpool 1057018:36:00 1:21:02 Dependent Affected by the power issue at the main site Affected by HDN221. INC414707 HAIDN271 CERCLE EN VILLE Nord ZTE 2G+3G C Talkpool 1057018:36:00 1:21:02 Dependent Affected by the power issue at the main site Affected by HDN221. INC414707 HAIDN039 BALAN Nord ZTE 2G+3G B Talkpool 1057018:36:00 1:21:02 Dependent Affected by the power issue at the main site Affected by HDN221. INC414707 HAIDN312 BALAN Nord ZTE 2G+3G C Talkpool 1057018:36:00 1:21:02 Dependent Affected by the power issue at the main site Affected by HDN221. INC414673 HAIGA150 PREVILE_II Grande-Anse ZTE 2G+3G B Talkpool 1057018:41:00 1:16:02 Power Generator failure (Indeterminate) Team has been dispatched. ETA will be shared soon INC414673 HAIGA101 MORON Grande-Anse ZTE 2G+3G C Talkpool 1057018:41:00 1:16:02 Dependent Affected by the power issue at the main site Affected by HAIGA150 INC414673 HAIGA100 MARFRANC Grande-Anse ZTE 2G+3G B Talkpool 1057018:41:00 1:16:02 Dependent Affected by the power issue at the main site Affected by HAIGA150 INC414708 HDS259 LABORIEUX Sud Ericsson 2G D Talkpool 1057018:46:00 1:11:02 Power Generator failure (Indeterminate) Team has been dispatched. ETA will be shared soon Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 10377 bytes Desc: image003.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 2390 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Thu Jul 30 10:38:01 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Thu, 30 Jul 2020 16:38:01 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM In-Reply-To: References: Message-ID: Hello NOC, Please see the updated comments - * HDO538 - Digicel to provide access * HDS299 - No genset approved yet from Digicel * HDC340 - No genset approved yet from Digicel * HDS033 - No genset approved yet from Digicel * HDS283 - team is working to replace head cylinder issue * HDN031 - ETR 1:30PM * HDC033 - Assessment report submitted, waiting for genset approval * HDS365 - * HDN303 - No genset approved yet from Digicel * HDN135 - Assessment report submitted, waiting for genset approval * HDO357 - Out of fuel * HDC166 - Team receive the spare, waiting for rain to stop * HDO577 - Team is waiting for access * HDO640 - Affected by HDO156 Fuel issue * HDC322 - Fuel sabotaged, Please assign to Digicel security * HDO175 - Out of fuel * HDS141 - Team is stil working on site * HDS319 - Team on site * HDS140 - Team on site * HDO600 - ETA 1:30pm * HDN221- ETA 1:30pm * HGA150 - Restored, GM was performing on site * HDS259 - Restored, GM was performing on site Best regards/- Nikhil Govind +509-31886159 [cid:image002.png at 01D6666A.1D80B8B0] From: Dadidson Sully On Behalf Of Haiti Noc Sent: Thursday, July 30, 2020 11:58 AM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; Journal ; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M ; Hai_SalesGM Subject: [Fon] NOC hourly report at 11:00 AM Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 10 12 11 21 54 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 24 7 1 0 31 ZTE 13 12 4 0 13 Huawei 10 10 8 1 10 Network 47 29 13 1 54 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 34 6 0 5 9 54 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 1056717:00:00 302:57:02 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site. Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 1056729:59:00 289:58:02 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 1056750:54:00 269:03:02 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 1056809:10:00 210:47:02 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 1056813:12:00 206:45:02 Transmission Transmission (Indeterminate) Fuel added and 3G remains down. Digicel TX Team assistance is needed INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 1056824:34:00 195:23:02 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 1056833:06:00 186:51:02 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 1056834:18:00 185:39:02 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 1056838:14:00 181:43:02 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 1056859:02:00 160:55:02 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 1056901:04:00 118:53:02 Power Generator failure (High temperature) Head cylinder and gasket suspected faulty. Spare already collected at WH TP. ETA. 11:30 AM INC412197 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 1056904:51:00 115:06:02 Power Power Failure (Indeterminate) Faulty rectifier must be replaced. Next update to share when available INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 1056910:20:00 109:37:02 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 1056910:20:00 109:37:02 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 1056934:49:00 85:08:02 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 1056939:40:00 80:17:02 Power Generator failure (Faulty board) PC board freeze. Spare not yet available. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 1056940:38:00 79:19:02 Power Generator Failure (Engine broken) An assesment was submitted for a new normal genset and it is still not approved INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 1056952:02:00 67:55:02 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC413173 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 1056954:32:00 65:25:02 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 9h55 PM. ETR to be provided. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 1056987:06:00 32:51:02 Power Generator failure (Indeterminate) Team will check the site at 9:00 AM INC413634 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 1056996:36:00 23:21:02 Power Power Failure (Indeterminate) Site will be restored with commercial power INC413634 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 1057001:46:00 18:11:02 Power Power Failure (Indeterminate) Site will be restored with commercial power INC414294 HDC166 NAN_GOMME Artibonite Ericsson 2G D Talkpool 1057002:39:00 17:18:02 Power Generator Failure (Head cylinder issue) Head and gasket cylinder faulty and need to be replaced. ETR: 14:00h INC414294 HDC152 GWOMON_KPEGM Artibonite Ericsson 3G B Talkpool 1057002:39:00 17:18:02 Dependent Affected by the power issue at the main site Affected by HDC166 INC414405 HDS325 SAUFI Sud-Est Ericsson 2G A Talkpool 1057003:34:00 16:23:02 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing with TP team. ETA: 11:45 AM INC414445 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 1057005:40:00 14:17:02 Power Power Failure (Solar System failure) Solar system failed. Site will be back up once the solar energy back to the normal . INC414365 HDO431 LAMISSIERE Ouest Ericsson 2G D O&M Fuel 1057005:46:00 14:11:02 Fuel Generator failure (Fuel issue) Fuel team is informed since 29/07/2020 at 11:55PM. ETR will be provided by them. INC414632 HDO577 FAUSTIN_1ER Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 1057006:30:00 13:27:02 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site INC414449 HDO640 CLERCINE_IMP.ST FLEUR_COW Port-au-Prince Huawei 2G+3G C Talkpool 1057006:32:00 13:25:02 Power Generator failure (Indeterminate) Team still working on site. INC414449 HDO156 BUTTE_BOYER Port-au-Prince Huawei 2G+3G+LTE B Talkpool 1057006:32:00 13:25:02 Dependent Affected by the fuel issue at the main site Attached to HDO640 INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 1057008:24:00 11:33:02 Power Power (Sabotage) Site has been sabotaged. Next update to share when available INC414398 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 1057009:35:00 10:22:02 Power Generator failure (Indeterminate) Team still working on site. INC414507 HDC171 GROS_MORNE Artibonite Ericsson 2G D Talkpool 1057010:58:00 8:59:02 Transmission Transmission (Indeterminate) No power issue found, TX team has been informed. ETA: 11:30h INC414485 HAIDS141 BERRA Sud ZTE 2G+3G C Talkpool 1057011:14:00 8:43:02 Power Generator Failure (Starter battery failure) Faulty starter battery. Follow up is ongoing INC414555 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 1057016:15:00 3:42:02 Power Generator failure (Indeterminate) ETA is expired, team on field is unreachable. Next update will be shared soon INC414569 HDO346 GERMAIN Ouest Ericsson 2G D O&M FUEL 1057016:42:00 3:15:02 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/30/2020 at 10:00 am. ETR to be provided. INC414639 HAIDO256 BIZOTON_53_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 1057016:46:00 3:11:02 Power Generator failure (Indeterminate) Team still working on site. INC414620 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G+LTE A Talkpool 1057017:22:00 2:35:02 Transmission Transmission (Indeterminate) Team is on site INC414659 HAIDS140 PEROU Sud ZTE 2G D Talkpool 1057017:23:00 2:34:02 Power Power Failure (Indeterminate) ETA is expired, team on field is unreachable. Next update will be shared soon INC414666 HDO649 RUEDAY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 1057017:57:00 2:00:02 Power Generator failure (Indeterminate) Team has been dispatched. ETA 12:55 PM INC414664 HDC157 FOND_IBO Artibonite Ericsson 2G D Talkpool 1057017:58:00 1:59:02 Power Power Failure (Indeterminate) Team is on the site. INC414667 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 1057018:00:00 1:57:02 RBS RBS Fault (DUW failure) Faulty DUW must be replaced. INC414593 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 3G A Talkpool 1057018:04:00 1:53:02 Transmission Transmission (Indeterminate) Team has ben informed. ETA to be provided INC414599 HAIDO600 LIZON_39 Port-au-Prince Huawei 2G+3G B Talkpool 1057018:07:00 1:50:02 Power Generator failure (Indeterminate) Team cannot provide update for this site INC414677 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 1057018:30:00 1:27:02 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 13:35h INC414707 HDN221 PLAINE_DU_NORD Nord Ericsson 3G B Talkpool 1057018:36:00 1:21:02 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC414707 HAIDN016 MORNE_ROUGE Nord ZTE 2G+3G+LTE A Talkpool 1057018:36:00 1:21:02 Dependent Affected by the power issue at the main site Affected by HDN221. INC414707 HAIDN271 CERCLE EN VILLE Nord ZTE 2G+3G C Talkpool 1057018:36:00 1:21:02 Dependent Affected by the power issue at the main site Affected by HDN221. INC414707 HAIDN039 BALAN Nord ZTE 2G+3G B Talkpool 1057018:36:00 1:21:02 Dependent Affected by the power issue at the main site Affected by HDN221. INC414707 HAIDN312 BALAN Nord ZTE 2G+3G C Talkpool 1057018:36:00 1:21:02 Dependent Affected by the power issue at the main site Affected by HDN221. INC414673 HAIGA150 PREVILE_II Grande-Anse ZTE 2G+3G B Talkpool 1057018:41:00 1:16:02 Power Generator failure (Indeterminate) Team has been dispatched. ETA will be shared soon INC414673 HAIGA101 MORON Grande-Anse ZTE 2G+3G C Talkpool 1057018:41:00 1:16:02 Dependent Affected by the power issue at the main site Affected by HAIGA150 INC414673 HAIGA100 MARFRANC Grande-Anse ZTE 2G+3G B Talkpool 1057018:41:00 1:16:02 Dependent Affected by the power issue at the main site Affected by HAIGA150 INC414708 HDS259 LABORIEUX Sud Ericsson 2G D Talkpool 1057018:46:00 1:11:02 Power Generator failure (Indeterminate) Team has been dispatched. ETA will be shared soon Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 4081 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 10377 bytes Desc: image003.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 30 10:43:18 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 30 Jul 2020 16:43:18 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1139:16:45 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 1013:19:45 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 243:15:45 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC411835 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 143:22:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411837 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 143:19:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412619 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 98:57:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412517 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/26/2020 9:55 98:47:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 93:04:45 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC412777 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 0:46 83:56:45 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 69:44:45 Power Generator failure (Indeterminate) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 33:28:45 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC413634 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 7/29/2020 12:36 24:06:45 Power Power Failure (Indeterminate) Site will be restored with commercial power INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 20:47:45 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414194 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/29/2020 16:07 20:35:45 Transmission Transmission (Indeterminate) Talkpool is not managing the team to reach the site INC414439 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 7/29/2020 21:30 15:12:45 RBS RBS Fault (DTRU failure) Sector A down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC414468 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/30/2020 1:02 11:40:45 RBS RBS Fault (DUG Failure) Faulty DUG & Rectifier. Spare part not yet available. ETR cannot be provided INC414564 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Talkpool 7/30/2020 8:40 4:02:45 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 1:00 PM INC414230 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 7/30/2020 9:14 3:28:45 RBS RBS Fault (Indeterminate) Issue is not on site by field team. Digicel Tx confirmed that he will verify and fixe issue. INC413797 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/30/2020 9:34 3:08:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC413959 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/30/2020 9:59 2:43:45 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Sector's will be back on air when the batteries get charged with solar energy INC412616 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/30/2020 10:40 2:02:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414697 HDC268 DESARMES Artibonite Ericsson 2G+3G A Talkpool 7/30/2020 11:50 0:52:45 RBS RBS Fault (Indeterminate) Team has been informed ,ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 30 12:35:29 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 30 Jul 2020 18:35:29 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM Message-ID: Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 9 8 12 17 46 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 21 10 0 0 30 ZTE 9 8 3 0 9 Huawei 7 7 6 0 7 Network 37 25 9 0 46 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 7 0 5 10 46 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 305:33:36 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site. Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 292:34:36 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 271:39:36 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 213:23:36 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 7/21/2020 21:12 209:21:36 Transmission Transmission (Indeterminate) Fuel added and 3G remains down. Digicel TX Team assistance is needed INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 197:59:36 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 189:27:36 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 188:15:36 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 184:19:36 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 163:31:36 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 121:29:36 Power Generator failure (High temperature) Head cylinder and gasket suspected faulty. Spare already collected at WH TP. INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 112:13:36 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 112:13:36 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 87:44:36 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 82:53:36 Power Generator failure (Faulty board) PC board freeze. Spare not yet available. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 81:55:36 Power Generator Failure (Engine broken) An assessment was submitted for a new normal genset and it is still not approved INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 70:31:36 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC413173 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 7/27/2020 18:32 68:01:36 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 9h55 PM. ETR to be provided. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D O&M Fuel 7/29/2020 3:06 35:27:36 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/30/2020) at 2:20 PM.ETR will be provided by them INC413634 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/29/2020 12:36 25:57:36 Power Power Failure (Indeterminate) Site will be restored with commercial power INC414294 HDC166 NAN_GOMME Artibonite Ericsson 2G D Talkpool 7/29/2020 18:39 19:54:36 Power Generator Failure (Head cylinder issue) Head and gasket cylinder faulty and need to be replaced. ETR: 14:00h INC414294 HDC152 GWOMON_KPEGM Artibonite Ericsson 3G B Talkpool 7/29/2020 18:39 19:54:36 Dependent Affected by the power issue at the main site Affected by HDC166 INC414405 HDS325 SAUFI Sud-Est Ericsson 2G A Talkpool 7/29/2020 19:34 18:59:36 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing with TP team. INC414445 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 7/29/2020 21:40 16:53:36 Power Power Failure (Solar System failure) Solar system failed. Site will be back up once the solar energy back to the normal . INC414449 HDO640 CLERCINE_IMP.ST FLEUR_COW Port-au-Prince Huawei 2G+3G C Talkpool 7/29/2020 22:32 16:01:36 Transmission Transmission (Indeterminate) No power issue found , TX Team will reach the site. ETA not yet available INC414449 HDO156 BUTTE_BOYER Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/29/2020 22:32 16:01:36 Dependent Transmission (Indeterminate) Attached to HDO640 INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/30/2020 0:24 14:09:36 Power Power (Sabotage) Site has been sabotaged. Next update to share when available INC414398 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/30/2020 1:35 12:58:36 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/30/2020 at 11h57 AM. ETR to be provided. INC414555 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/30/2020 8:15 6:18:36 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR recovery plan is expected from TP INC414569 HDO346 GERMAIN Ouest Ericsson 2G D O&M FUEL 7/30/2020 8:42 5:51:36 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/30/2020 at 10:00 am. ETR to be provided. INC414639 HAIDO256 BIZOTON_53_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/30/2020 8:46 5:47:36 Power Generator failure (Indeterminate) Team is working on site. INC414659 HAIDS140 PEROU Sud ZTE 2G D Talkpool 7/30/2020 9:23 5:10:36 Power Power Failure (Indeterminate) Talkpool is not able to provide update. INC414667 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 10:00 4:33:36 RBS RBS Fault (DUW failure) Faulty DUW must be replaced. INC414593 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 10:04 4:29:36 RBS RBS Fault (DUW failure) Team is on site trying to reformatted DUW. INC414707 HDN221 PLAINE_DU_NORD Nord Ericsson 3G B Talkpool 7/30/2020 10:36 3:57:36 Transmission Transmission (Indeterminate) No power issue found, TX team has been informed. ETA to be provided INC414707 HAIDN016 MORNE_ROUGE Nord ZTE 2G+3G+LTE A Talkpool 7/30/2020 10:36 3:57:36 Dependent Affected by the Transmission issue at the main site Affected by HDN221. INC414707 HAIDN271 CERCLE EN VILLE Nord ZTE 2G+3G C Talkpool 7/30/2020 10:36 3:57:36 Dependent Affected by the Transmission issue at the main site Affected by HDN221. INC414707 HAIDN039 BALAN Nord ZTE 2G+3G B Talkpool 7/30/2020 10:36 3:57:36 Dependent Affected by the Transmission issue at the main site Affected by HDN221. INC414707 HAIDN312 BALAN Nord ZTE 2G+3G C Talkpool 7/30/2020 10:36 3:57:36 Dependent Affected by the Transmission issue at the main site Affected by HDN221. INC414748 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 7/30/2020 12:50 1:43:36 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 16:45h INC414748 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Talkpool 7/30/2020 12:50 1:43:36 Dependent Affected by the power issue at the main site Affected by HDN167. INC414748 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/30/2020 12:50 1:43:36 Dependent Affected by the power issue at the main site Affected by HDN167. INC414748 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/30/2020 12:50 1:43:36 Dependent Affected by the power issue at the main site Affected by HDN167. INC414749 HDO422 MORNE MICHEL Ouest Ericsson 2G C Talkpool 7/30/2020 12:54 1:39:36 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 3:15 PM INC414752 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/30/2020 13:09 1:24:36 Power Power Failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing with TP team. INC414755 HDS001 JACMEL_TOWN_CENTER Sud-Est Ericsson 3G A Talkpool 7/30/2020 13:34 0:59:36 Power Power Failure (Indeterminate) Team has been dispatched. ETA will be shared soon Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 30 12:46:46 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 30 Jul 2020 18:46:46 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (2:00 PM). In-Reply-To: References: Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 2:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1141:19:34 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 1015:22:34 Power RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 245:18:34 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC411835 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 145:25:34 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC411837 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 145:22:34 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412619 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 101:00:34 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412517 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/26/2020 9:55 100:50:34 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 95:07:34 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC412777 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 0:46 85:59:34 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 71:47:34 Power Generator failure (Indeterminate) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 35:31:34 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 22:50:34 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414194 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/29/2020 16:07 22:38:34 Transmission Transmission (Indeterminate) Talkpool is not managing the team to reach the site INC414439 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 7/29/2020 21:30 17:15:34 RBS RBS Fault (DTRU failure) Sector A down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC414468 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/30/2020 1:02 13:43:34 RBS RBS Fault (DUG Failure) Faulty DUG & Rectifier. Spare part not yet available. ETR cannot be provided INC414564 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Talkpool 7/30/2020 8:40 6:05:34 Power Power Failure (Indeterminate) Team is working on site INC414230 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 7/30/2020 9:14 5:31:34 RBS RBS Fault (Indeterminate) Issue is not on site by field team. Digicel TX confirmed that he will verify and fixe issue. INC413797 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/30/2020 9:34 5:11:34 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC413959 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/30/2020 9:59 4:46:34 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Sector's will be back on air when the batteries get charged with solar energy INC412616 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/30/2020 10:40 4:05:34 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414697 HDC268 DESARMES Artibonite Ericsson 2G+3G A Talkpool 7/30/2020 11:50 2:55:34 Power Power Failure (Indeterminate) After TX Intervention, Power team is informed to check the issue. ETA will be shared soon INC414755 HDS001 JACMEL_TOWN_CENTER Sud-Est Ericsson 2G A Talkpool 7/30/2020 13:34 1:11:34 Power Power Failure (Indeterminate) Team has been dispatched. ETA will be shared soon Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 30 12:47:30 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 30 Jul 2020 18:47:30 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 02:00 PM In-Reply-To: References: Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 02:00 PM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC414822 HAIDS123 RTE DE TORBECK Sud ZTE B Talkpool 7/30/2020 13:17 1:28:34 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 3:00 PM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 30 14:42:22 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 30 Jul 2020 20:42:22 +0000 Subject: [Rantt] NOC hourly report at 4:00 PM Message-ID: Hello All, Received the NOC hourly report done at 4:00 PM Sites off air by Class Class A B C D Total Total 12 8 11 21 52 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 25 11 1 0 34 ZTE 9 8 3 0 9 Huawei 9 9 8 0 9 Network 43 28 12 0 52 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 8 5 4 8 52 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 307:40:14 Power Generator failure (Water Pump Issue) Faulty Water pump was replaced, but the new one is Faulty on site. Follow up is ongoing. INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 294:41:14 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 273:46:14 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 215:30:14 Power Generator Failure (Engine broken) An assesment was submitted. Next update to share when available INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 7/21/2020 21:12 211:28:14 Transmission Transmission (Indeterminate) Fuel added and 3G remains down. Digicel TX Team assistance is needed INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 200:06:14 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 191:34:14 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 190:22:14 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 186:26:14 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 165:38:14 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 123:36:14 Power Generator failure (High temperature) Head cylinder and gasket suspected faulty. Spare already collected at WH TP. INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 114:20:14 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 114:20:14 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 89:51:14 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 85:00:14 Power Generator failure (Faulty board) PC board freeze. Spare not yet available. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 84:02:14 Power Generator Failure (Engine broken) The team is struggling due to torrential rains in the region. A new ETA will be shared INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 72:38:14 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC413173 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 7/27/2020 18:32 70:08:14 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 9h55 PM. ETR to be provided. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D O&M Fuel 7/29/2020 3:06 37:34:14 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/30/2020) at 2:20 PM.ETR will be provided by them INC413634 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/29/2020 12:36 28:04:14 Power Power Failure (Indeterminate) Site will be restored with commercial power INC414294 HDC166 NAN_GOMME Artibonite Ericsson 2G D Talkpool 7/29/2020 18:39 22:01:14 Power Generator Failure (Head cylinder issue) The team is struggling due to torrential rains in the region. A new ETR will be shared INC414294 HDC152 GWOMON_KPEGM Artibonite Ericsson 3G B Talkpool 7/29/2020 18:39 22:01:14 Dependent Affected by the power issue at the main site Affected by HDC166 INC414405 HDS325 SAUFI Sud-Est Ericsson 2G A Talkpool 7/29/2020 19:34 21:06:14 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing with TP team. INC414445 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 7/29/2020 21:40 19:00:14 Power Power Failure (Solar System failure) Solar system failed. Site will be back up once the solar energy back to the normal . INC414449 HAIDO156 BUTTE_BOYER Port-au-Prince Huawei 2G+3G+LTE C O&M_Fuel 7/29/2020 22:32 18:08:14 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 9h55 PM. ETR to be provided. INC414449 HDO640 CLERCINE_IMP.ST FLEUR_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/29/2020 22:32 18:08:14 Dependent Affected by the fuel issue at the main site Attached to HDO156 INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/30/2020 0:24 16:16:14 Power Power (Sabotage) Site has been sabotaged. Next update to share when available INC414398 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/30/2020 1:35 15:05:14 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/30/2020 at 11h57 AM. ETR to be provided. INC414555 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/30/2020 8:15 8:25:14 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR recovery plan is expected from TP INC414639 HAIDO256 BIZOTON_53_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/30/2020 8:46 7:54:14 Power Generator failure (Indeterminate) Team cannot provide update for this site. INC414659 HAIDS140 PEROU Sud ZTE 2G D O&M Fuel 7/30/2020 9:23 7:17:14 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/30/2020) at 3:34 PM.ETR will be provided by them INC414667 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 10:00 6:40:14 RBS RBS Fault (DUW failure) Faulty DUW must be replaced. ETR to be provided INC414593 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 10:04 6:36:14 RBS RBS Fault (DUW failure) Team is on site trying to reformatted DUW. INC414707 HDN221 PLAINE_DU_NORD Nord Ericsson 3G B Talkpool 7/30/2020 10:36 6:04:14 Fiber Transmission (Link failure) Affected by fiber link HDN001 - HDN221. INC414707 HAIDN016 MORNE_ROUGE Nord ZTE 2G+3G+LTE A Talkpool 7/30/2020 10:36 6:04:14 Fiber Transmission (Link failure) Affected by fiber link HDN001 - HDN221. INC414707 HAIDN271 CERCLE EN VILLE Nord ZTE 2G+3G C Talkpool 7/30/2020 10:36 6:04:14 Fiber Transmission (Link failure) Affected by fiber link HDN001 - HDN221. INC414707 HAIDN039 BALAN Nord ZTE 2G+3G B Talkpool 7/30/2020 10:36 6:04:14 Fiber Transmission (Link failure) Affected by fiber link HDN001 - HDN221. INC414707 HAIDN312 BALAN Nord ZTE 2G+3G C Talkpool 7/30/2020 10:36 6:04:14 Fiber Transmission (Link failure) Affected by fiber link HDN001 - HDN221. INC414748 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 7/30/2020 12:50 3:50:14 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 16:45h INC414748 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Talkpool 7/30/2020 12:50 3:50:14 Dependent Affected by the power issue at the main site Affected by HDN167. INC414748 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/30/2020 12:50 3:50:14 Dependent Affected by the power issue at the main site Affected by HDN167. INC414748 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/30/2020 12:50 3:50:14 Dependent Affected by the power issue at the main site Affected by HDN167. INC414752 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/30/2020 13:09 3:31:14 Power Power Failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing with TP team. INC414697 HDC268 DESARMES Artibonite Ericsson 2G+3G+LTE A Talkpool 7/30/2020 14:21 2:19:14 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 17:25h INC414697 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 7/30/2020 14:21 2:19:14 Dependent Affected by the power issue at the main site Affected by HDC268. INC414697 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 7/30/2020 14:21 2:19:14 Dependent Affected by the power issue at the main site Affected by HDC268. INC414838 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 7/30/2020 14:22 2:18:14 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 5:30 PM INC414840 HGA002 MIRAGOANE Nippes Ericsson 3G A Talkpool 7/30/2020 14:28 2:12:14 Transmission Transmission (Indeterminate) Talkpool is not managing the team to reach the site INC414845 HAIDO186 TI_PLACE_CAZEAU Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/30/2020 14:40 2:00:14 Power Generator failure (Indeterminate) Team has been dispatched.. ETA 5:25 PM INC414851 COW032 ENNERY_COW Artibonite Ericsson 2G D Talkpool 7/30/2020 14:50 1:50:14 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 18:30h INC413959 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/30/2020 15:15 1:25:14 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC414779 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G A Talkpool 7/30/2020 15:34 1:06:14 Power Generator failure (Indeterminate) Team has been dispatched.. ETA not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 30 16:19:00 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 30 Jul 2020 22:19:00 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1144:52:09 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 1018:55:09 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 248:51:09 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC414857 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 148:58:09 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414777 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 148:55:09 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414780 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 104:33:09 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412517 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/26/2020 9:55 104:23:09 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 98:40:09 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC412777 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 0:46 89:32:09 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 75:20:09 Power Generator failure (Indeterminate) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 39:04:09 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 26:23:09 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414194 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/29/2020 16:07 26:11:09 Transmission Transmission (Indeterminate) The team is currently waiting for access on HDS200 and will reach the site when completed INC414439 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 7/29/2020 21:30 20:48:09 RBS RBS Fault (DTRU failure) Sector A down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC414468 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/30/2020 1:02 17:16:09 RBS RBS Fault (DUG Failure) Faulty DUG & Rectifier. Spare part not yet available. ETR cannot be provided INC414564 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Talkpool 7/30/2020 8:40 9:38:09 Transmission Transmission (Indeterminate) Team is waiting for access. Follow up is ongoing INC414230 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 7/30/2020 9:14 9:04:09 RBS RBS Fault (Indeterminate) Issue is not on site by field team. Digicel Tx confirmed that he will verify and fixe issue. INC413797 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/30/2020 9:34 8:44:09 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412616 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/30/2020 10:40 7:38:09 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414861 HDS308 FOND_JN_NOEL Sud-Est Ericsson 2G D Talkpool 7/30/2020 15:15 3:03:09 RBS RBS Fault (Rectifier failure) Faulty rectifier needed to be replaced. Spare not yet available INC414863 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/30/2020 15:30 2:48:09 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC414784 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G C Talkpool 7/30/2020 15:40 2:38:09 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 6:30 PM INC414917 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 7/30/2020 17:40 0:38:09 RBS RBS Fault (Indeterminate) Team has been informed, ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 30 17:26:10 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 30 Jul 2020 23:26:10 +0000 Subject: [Rantt] NOC SITES REPORT updated for this July 30th, 2020 till 7:00 PM. Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this July 30th, 2020 till 7:00 PM. > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 310:14:50 Power Generator failure (Water Pump Issue) Replacement is pending due to bad weather in the area. Next update to share when available INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 297:15:50 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 276:20:50 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 218:04:50 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 7/21/2020 21:12 214:02:50 Transmission Transmission (Indeterminate) Fuel added and 3G remains down. Digicel TX Team assistance is needed INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 202:40:50 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 194:08:50 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 192:56:50 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 189:00:50 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 168:12:50 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 116:54:50 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 116:54:50 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 92:25:50 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 87:34:50 Power Generator failure (Faulty board) PC board freeze. Spare not yet available. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 86:36:50 Power Generator Failure (Engine broken) The team is struggling due to torrential rains in the region. A new ETA will be shared INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 75:12:50 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC413173 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 7/27/2020 18:32 72:42:50 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 9h55 PM. ETR to be provided. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/29/2020 3:06 40:08:50 Power Generator failure (Indeterminate) Fuel added, power team is on the way to start the genset INC413634 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/29/2020 12:36 30:38:50 Power Power Failure (Indeterminate) Site will be restored with commercial power INC414294 HDC166 NAN_GOMME Artibonite Ericsson 2G D Talkpool 7/29/2020 18:39 24:35:50 Power Generator Failure (Head cylinder issue) The team is struggling due to torrential rains in the region. A new ETR will be shared INC414294 HDC152 GWOMON_KPEGM Artibonite Ericsson 3G B Talkpool 7/29/2020 18:39 24:35:50 Dependent Affected by the power issue at the main site Affected by HDC166 INC414405 HDS325 SAUFI Sud-Est Ericsson 2G A Talkpool 7/29/2020 19:34 23:40:50 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing with TP team. INC414445 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 7/29/2020 21:40 21:34:50 Power Power Failure (Solar System failure) Solar system failed. Site will be back up once the solar energy back to the normal . INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/30/2020 0:24 18:50:50 Power Power (Sabotage) Site has been sabotaged. Next update to share when available INC414555 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/30/2020 8:15 10:59:50 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR recovery plan is expected from TP INC414659 HAIDS140 PEROU Sud ZTE 2G D Talkpool 7/30/2020 9:23 9:51:50 Power Generator failure (Indeterminate) Fuel added, power team is on the way to start the genset. ETA: 8:20 PM INC414667 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 10:00 9:14:50 RBS RBS Fault (DUW failure) Faulty DUW must be replaced. ETR to be provided INC414593 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 10:04 9:10:50 RBS RBS Fault (DUW failure) Faulty DUW must be replaced. ETR to be provided INC414707 HDN221 PLAINE_DU_NORD Nord Ericsson 3G B Talkpool 7/30/2020 10:36 8:38:50 Fiber Transmission (Link failure) Affected by fiber link HDN001 - HDN221. INC414707 HAIDN016 MORNE_ROUGE Nord ZTE 2G+3G+LTE A Talkpool 7/30/2020 10:36 8:38:50 Fiber Transmission (Link failure) Affected by fiber link HDN001 - HDN221. INC414707 HAIDN271 CERCLE EN VILLE Nord ZTE 2G+3G C Talkpool 7/30/2020 10:36 8:38:50 Fiber Transmission (Link failure) Affected by fiber link HDN001 - HDN221. INC414707 HAIDN039 BALAN Nord ZTE 2G+3G B Talkpool 7/30/2020 10:36 8:38:50 Fiber Transmission (Link failure) Affected by fiber link HDN001 - HDN221. INC414707 HAIDN312 BALAN Nord ZTE 2G+3G C Talkpool 7/30/2020 10:36 8:38:50 Fiber Transmission (Link failure) Affected by fiber link HDN001 - HDN221. INC414838 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 7/30/2020 14:22 4:52:50 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC414845 HAIDO186 TI_PLACE_CAZEAU Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/30/2020 14:40 4:34:50 Power Generator failure (Indeterminate) Team cannot provide update for this site INC414851 COW032 ENNERY_COW Artibonite Ericsson 2G D Talkpool 7/30/2020 14:50 4:24:50 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 19:30h INC413959 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/30/2020 15:15 3:59:50 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC414779 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G A Talkpool 7/30/2020 15:34 3:40:50 Power Generator failure (Indeterminate) Team is working on site. INC414913 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/30/2020 17:15 1:59:50 Power Power Failure (Solar System failure) Solar system failed due to the bad weather in the region. INC414913 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/30/2020 17:15 1:59:50 Dependent Affected by the power issue at the main site Affected by HDC318. INC414914 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 7/30/2020 17:22 1:52:50 Power Power Failure (Solar System failure) Team has been dispatched. ETA: 8:15 PM INC414914 HGA047 VALADE Nippes Ericsson 2G D Talkpool 7/30/2020 17:22 1:52:50 Dependent Affected by the power issue at the main site Affected by HGA031 INC414920 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/30/2020 17:45 1:29:50 Power Generator failure (Indeterminate) Team cannot provide update for this site INC414919 HAIDO282 RUE_ELIE_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/30/2020 17:51 1:23:50 Power Generator failure (Indeterminate) Team has been dispatched. ETA 7:30 PM INC414895 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 7/30/2020 17:54 1:20:50 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 21:00h INC414895 HDC226 MARIN Artibonite Ericsson 2G D Talkpool 7/30/2020 17:54 1:20:50 Dependent Affected by the power issue at the main site Affected by HDC266. INC414926 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 7/30/2020 17:58 1:16:50 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC414900 HDC370 COLLADERE Centre Ericsson 2G B Talkpool 7/30/2020 18:22 0:52:50 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC415002 HDS028 RAMPA_2 Sud-Est Ericsson 2G D Talkpool 7/30/2020 18:26 0:48:50 Power Generator failure (Indeterminate) Team has been dispatched. ETA will be shared soon INC415002 HDS282 LA_BRESILLIENNE Sud-Est Ericsson 2G D Talkpool 7/30/2020 18:26 0:48:50 Dependent Affected by the power issue at the main site Affected by HDS028 INC415002 HDS285 JACSON BAINET Sud-Est Ericsson 2G D Talkpool 7/30/2020 18:26 0:48:50 Dependent Affected by the power issue at the main site Affected by HDS028 INC414933 HAIDN015 KFOU_LANMO Nord ZTE 2G+3G C Talkpool 7/30/2020 18:50 0:24:50 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1145:48:50 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 1019:51:50 Power RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 249:47:50 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC414857 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 149:54:50 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414777 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 149:51:50 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414780 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 105:29:50 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412517 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/26/2020 9:55 105:19:50 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 99:36:50 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC412777 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 0:46 90:28:50 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 76:16:50 Power Generator failure (Indeterminate) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 40:00:50 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 27:19:50 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414194 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/29/2020 16:07 27:07:50 Transmission Transmission (Indeterminate) The team is working on HDS200 and will reach the site when completed INC414439 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 7/29/2020 21:30 21:44:50 RBS RBS Fault (DTRU failure) Sector A down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC414468 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/30/2020 1:02 18:12:50 RBS RBS Fault (DUG Failure) Faulty DUG & Rectifier. Spare part not yet available. ETR cannot be provided INC414564 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Talkpool 7/30/2020 8:40 10:34:50 Transmission Transmission (Indeterminate) Team is working on site INC414230 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 7/30/2020 9:14 10:00:50 RBS RBS Fault (Indeterminate) Issue is not on site by field team. Digicel Tx confirmed that he will verify and fixe issue. INC413797 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/30/2020 9:34 9:40:50 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412616 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/30/2020 10:40 8:34:50 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414861 HDS308 FOND_JN_NOEL Sud-Est Ericsson 2G D Talkpool 7/30/2020 15:15 3:59:50 RBS RBS Fault (Rectifier failure) Faulty rectifier needed to be replaced. Spare not yet available INC414863 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/30/2020 15:30 3:44:50 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC414784 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G C Talkpool 7/30/2020 15:40 3:34:50 Power Power Failure (Indeterminate) ETA is expired, team on field is unreachable. Next update will be shared soon INC414917 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 7/30/2020 17:40 1:34:50 RBS RBS Fault (Indeterminate) Team has been informed, ETA to be provided INC414773 HAIDN230 NAN_CHAMPS Nord Ericsson 3G C Talkpool 7/30/2020 18:00 1:14:50 RBS RBS Fault (Indeterminate) Team has been informed, ETA 8:25 PM INC415008 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 7/30/2020 18:30 0:44:50 RBS RBS Fault (Indeterminate) Team has been informed, ETA to be provided Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Sites Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC414464 HAIGA117 GANDA Grande-Anse ZTE 2G+3G C Talkpool 7/29/2020 23:46 7/30/2020 9:02 9:16:00 4:00:00 Not Compliant Power Generator failure (Low Voltage) DC low voltage Need to be justified All checking and genset restarted INC414464 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G D Talkpool 7/29/2020 23:46 7/30/2020 9:02 9:16:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HGA117 Cascaded Back in service with the main site. INC414486 HAIGA127 NACHET Grande-Anse ZTE 2G D Talkpool 7/30/2020 3:30 7/30/2020 7:16 3:46:00 4:00:00 Compliant Power Generator failure(Emergency Stop Button Pressed ) Emergency Stop Button Pressed OK Reset Ash-card, breaker and genset restarted INC414486 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 7/30/2020 3:30 7/30/2020 7:16 3:46:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HGA127 Cascaded Back in service with the main site. INC414522 HAIDS277 NAN BOULE Sud ZTE 2G D Talkpool 7/30/2020 5:06 7/30/2020 9:36 4:30:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Portable genset out of fuel Need to be justified 7 gal. of fuel added in the portabe genset INC414522 HAIDS196 JABOIN Sud ZTE 2G+3G C Talkpool 7/30/2020 5:06 7/30/2020 9:36 4:30:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS277 Cascaded Back in service with the main site. INC414393 HDO418 MAROSE Ouest Ericsson 2G D O&M Fuel 7/30/2020 0:46 7/30/2020 10:52 10:06:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted INC414365 HDO431 LAMISSIERE Ouest Ericsson 2G D O&M Fuel 7/29/2020 21:46 7/30/2020 11:32 13:46:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted INC414485 HAIDS141 BERRA Sud ZTE 2G+3G C Talkpool 7/30/2020 3:14 7/30/2020 13:44 10:30:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Fail to start due to starter battery faulty Spare Starter battery installed and genset restarted on auto mode INC414755 HDS001 JACMEL_TOWN_CENTER Sud-Est Ericsson 3G A Talkpool 7/30/2020 13:34 7/30/2020 15:56 2:22:00 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to rear seal leak OK 1 gal. of oil, 1 1/2 gal. of coolant added and genset restarted INC414749 HDO422 MORNE MICHEL Ouest Ericsson 2G C Talkpool 7/30/2020 12:54 7/30/2020 15:32 2:38:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC414840 HGA002 MIRAGOANE Nippes Ericsson 3G A Talkpool 7/30/2020 14:28 7/30/2020 16:58 2:30:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC412161 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 7/25/2020 13:04 7/30/2020 17:17 124:13:00 4:00:00 Not Compliant Power Generator failure (High temperature) Head cylinder and gasket are faulty. Need to be justified RCA and resolution details still pending from the contractor INC414752 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/30/2020 13:09 7/30/2020 18:16 5:07:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Portable genset out of fuel Need to be justified Fuel added in the portable genset INC414494 HAIDO630 FONTAMARA27_RUE_CHARITE Port-au-Prince ZTE 2G+3G A Talkpool 7/30/2020 4:21 7/30/2020 8:07 3:46:00 4:00:00 Compliant Power Generator failure (Fan belt failure) (Fan belt failure) OK Fan belt has been replaced INC414361 HDO183 PELERIN_2 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/30/2020 3:06 7/30/2020 9:31 6:25:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature Need to be justified 1 Gallon of coolant added INC414361 HDO475 MORNE CALVAIRE_III Port-au-Prince Huawei 2G+3G+LTE D Talkpool 7/30/2020 3:06 7/30/2020 9:31 6:25:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO183 Cascaded Back in the air with the main site INC414374 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G A Talkpool 7/29/2020 22:25 7/30/2020 11:34 13:09:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature Need to be justified Half Gallon of coolant added INC414549 HAIDO186 TI_PLACE_CAZEAU Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/30/2020 7:49 7/30/2020 11:04 3:15:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate. OK Cable terminal battery tight/restart genset. INC414454 HDO267 IBOLELE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 7/29/2020 23:13 7/30/2020 10:22 11:09:00 4:00:00 Not Compliant Power Generator Failure (Overloaded) (Overloaded) OK Team reset alarm and 1 Gallon of coolant added INC414502 HAIDO658 MARTISSANT Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/30/2020 1:20 7/30/2020 11:07 9:47:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature Need to be justified 1 Gallon of coolant added INC414666 HDO649 RUEDAY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/30/2020 9:57 7/30/2020 13:48 3:51:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure OK 1 Gal. of oil added INC414599 HAIDO600 LIZON_39 Port-au-Prince Huawei 2G+3G B Talkpool 7/30/2020 10:07 7/30/2020 14:03 3:56:00 4:00:00 Compliant Power Generator Failure (Overloaded) (Overloaded) OK Team reset alarm and restart genset INC414704 HAIDO661 MON REPOS 40_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/30/2020 10:33 7/30/2020 14:18 3:45:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure on the genset due to front and rear seal issue Need to be justified One Gal of oil added INC414639 HAIDO256 BIZOTON_53_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/30/2020 8:46 7/30/2020 17:01 8:15:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Feedback is expected from contractor team INC414717 HDO245 VILLAGE RAPATRIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/30/2020 11:11 7/30/2020 15:12 4:01:00 4:00:00 Not Compliant Power Generator failure (High temperature) Dirty radiator Need to be justified Radiator cleaned and 1 gallon 3/4 of coolant added INC414520 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G+LTE B Talkpool 7/30/2020 4:54 7/30/2020 7:40 2:46:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Faulty rear seal and front seal OK 1 gallon of oil added and genset restarted INC414520 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 7/30/2020 4:54 7/30/2020 7:40 2:46:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN111 Cascaded Back on air with the main site INC414610 HDN184 MORNE LUBLANC Nord-Ouest Ericsson 2G D Talkpool 7/30/2020 6:05 7/30/2020 9:25 3:20:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Back on air without intervention INC414610 HDN331 MORNE BAMBOU Nord-Ouest Ericsson 2G D Talkpool 7/30/2020 6:05 7/30/2020 9:25 3:20:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN184 Cascaded Back on air with the main site INC414607 HAIDC101 SAINTILUS Artibonite Huawei 2G+3G+LTE B Talkpool 7/30/2020 5:26 7/30/2020 7:20 1:54:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Genset has been restarted INC414612 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE C Talkpool 7/30/2020 6:06 7/30/2020 9:12 3:06:00 4:00:00 Compliant Power Generator failure (Battery Failure) Faulty battery OK Genset has been restarted INC414612 HDO324 LA _MARDELLE Ouest Ericsson 2G A Talkpool 7/30/2020 6:06 7/30/2020 9:12 3:06:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO343. Cascaded Back on air with the main site INC414612 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 7/30/2020 6:06 7/30/2020 9:12 3:06:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO343. Cascaded Back on air with the main site INC414612 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 7/30/2020 6:06 7/30/2020 9:12 3:06:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO343. Cascaded Back on air with the main site INC414612 HDO323 BELANTON Ouest Ericsson 2G A Talkpool 7/30/2020 6:06 7/30/2020 9:12 3:06:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO343. Cascaded Back on air with the main site INC414538 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 7/30/2020 6:58 7/30/2020 10:42 3:44:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Back on air without intervention INC414538 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 7/30/2020 6:58 7/30/2020 10:42 3:44:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC264. Cascaded Back on air with the main site INC413797 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/30/2020 6:02 7/30/2020 9:55 3:53:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed OK Back on air when the batteries have been recharged INC414515 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 2G+3G B Talkpool 7/30/2020 4:26 7/30/2020 8:24 3:58:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Faulty rear seal and front seal OK 1 gallon of oil added and genset restarted INC412616 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/30/2020 7:57 7/30/2020 9:57 2:00:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed OK Back on air when the batteries have been recharged INC414643 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/30/2020 9:00 7/30/2020 9:59 0:59:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed OK Back on air when the batteries have been recharged INC414620 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G+LTE A Talkpool 7/30/2020 9:22 7/30/2020 12:00 2:38:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Traffic routing was delete OK Traffic routing has been recreated INC414507 HDC171 GROS_MORNE Artibonite Ericsson 2G D Talkpool 7/30/2020 2:58 7/30/2020 12:40 9:42:00 4:00:00 Not Compliant Transmission Transmission (IF Connector Issue) Faulty IF connector OK IF connector has been fixed INC414664 HDC157 FOND_IBO Artibonite Ericsson 2G D Talkpool 7/30/2020 9:58 7/30/2020 12:55 2:57:00 4:00:00 Compliant Power Generator Failure (Underspeed) Low fuel level OK Fuel added and genset restarted INC414677 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 7/30/2020 10:30 7/30/2020 12:10 1:40:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Faulty front seal and rear seal OK 0.5 gallon of oil added INC412197 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/25/2020 16:51 7/30/2020 14:30 117:39:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution details to be provided by the contractor INC413634 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/29/2020 17:46 7/30/2020 15:40 21:54:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) EDH source failed Need to be justified Back on air with commercial power INC414569 HDO346 GERMAIN Ouest Ericsson 2G D O&M FUEL 7/30/2020 8:42 7/30/2020 16:15 7:33:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank was empty Fuel Delivery Delay Fuel added and genset restarted INC414697 HDC268 DESARMES Artibonite Ericsson 2G+3G+LTE A Talkpool 7/30/2020 14:21 7/30/2020 16:39 2:18:00 4:00:00 Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution details to be provided by the contractor INC414697 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 7/30/2020 14:21 7/30/2020 16:39 2:18:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC268. Cascaded Back on air with the main site INC414697 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 7/30/2020 14:21 7/30/2020 16:39 2:18:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC268. Cascaded Back on air with the main site INC414748 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 7/30/2020 12:50 7/30/2020 18:10 5:20:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution details to be provided by the contractor INC414748 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Talkpool 7/30/2020 12:50 7/30/2020 18:10 5:20:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Afected by HDN167. Cascaded Back on air with the main site INC414748 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/30/2020 12:50 7/30/2020 18:10 5:20:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Afected by HDN167. Cascaded Back on air with the main site INC414748 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/30/2020 12:50 7/30/2020 18:10 5:20:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Afected by HDN167. Cascaded Back on air with the main site INC414907 HDN103 LA_POINTE Nord-Ouest Ericsson 2G+3G A Talkpool 7/30/2020 16:31 7/30/2020 18:00 1:29:00 4:00:00 Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution details to be provided by the contractor INC414907 HDN113 NAN_GRIGRI Nord-Ouest Ericsson 2G A Talkpool 7/30/2020 16:31 7/30/2020 18:00 1:29:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN103. Cascaded Back on air with the main site INC414907 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 7/30/2020 16:31 7/30/2020 18:00 1:29:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN103. Cascaded Back on air with the main site INC414907 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7/30/2020 16:31 7/30/2020 18:00 1:29:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN103. Cascaded Back on air with the main site INC414907 HDN102 BREEZE_MARINA Nord-Ouest Ericsson 2G+3G D Talkpool 7/30/2020 16:31 7/30/2020 18:00 1:29:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN103. Cascaded Back on air with the main site INC414907 HDN108 DESGRANGES Nord-Ouest Ericsson 2G A Talkpool 7/30/2020 16:31 7/30/2020 18:00 1:29:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN103. Cascaded Back on air with the main site INC414907 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 7/30/2020 16:31 7/30/2020 18:00 1:29:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN103. Cascaded Back on air with the main site INC414907 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B Talkpool 7/30/2020 16:31 7/30/2020 18:00 1:29:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN103. Cascaded Back on air with the main site INC414907 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 3G B Talkpool 7/30/2020 16:31 7/30/2020 18:00 1:29:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN103. Cascaded Back on air with the main site INC414907 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 16:31 7/30/2020 18:00 1:29:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN103. Cascaded Back on air with the main site INC414907 HDN101 BOIS_DU_LAC Nord-Ouest Ericsson 3G B Talkpool 7/30/2020 16:31 7/30/2020 18:00 1:29:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN103. Cascaded Back on air with the main site Cells Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC414491 HDO378 CHATULEY Ouest Ericsson 2G A Talkpool 7/30/2020 4:18 7/30/2020 8:26 4:08:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil Pressure due to rear and front seal Need to be justified 1 gal. of oil added and genset restarted INC414755 HDS001 JACMEL_TOWN_CENTER Sud-Est Ericsson 2G A Talkpool 7/30/2020 13:34 7/30/2020 15:56 2:22:00 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to rear seal leak OK 1 gal. of oil, 1 1/2 gal. of coolant added and genset restarted Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 30 18:34:55 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 31 Jul 2020 00:34:55 +0000 Subject: [Rantt] NOC hourly report at 9:00 PM Message-ID: Hello All, Received the NOC hourly report done at 9:00 PM Sites off air by Class Class A B C D Total Total 7 8 11 22 48 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 27 7 0 0 33 ZTE 9 7 2 0 9 Huawei 6 6 6 0 6 Network 42 20 8 0 48 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 4 5 3 7 48 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408468 HDC342 TIERA MUSCADY Centre Ericsson 2G D Digicel 7/17/2020 21:00 311:34:12 Power Generator failure (Water Pump Issue) Replacement is pending due to bad weather in the area. Next update to share when available INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 298:35:12 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 277:40:12 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 219:24:12 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 7/21/2020 21:12 215:22:12 Transmission Transmission (Indeterminate) Fuel added and 3G remains down. Digicel TX Team assistance is needed INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 204:00:12 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 195:28:12 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 194:16:12 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 190:20:12 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 169:32:12 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 118:14:12 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 118:14:12 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 93:45:12 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 88:54:12 Power Generator failure (Faulty board) PC board freeze. Spare not yet available. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 87:56:12 Power Generator Failure (Engine broken) The team is struggling due to torrential rains in the region. A new ETA will be shared INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 76:32:12 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC413173 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 7/27/2020 18:32 74:02:12 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 9h55 PM. ETR to be provided. INC414294 HDC166 NAN_GOMME Artibonite Ericsson 2G D Talkpool 7/29/2020 18:39 25:55:12 Power Generator Failure (Head cylinder issue) The team is struggling due to torrential rains in the region. A new ETR will be shared INC414294 HDC152 GWOMON_KPEGM Artibonite Ericsson 3G B Talkpool 7/29/2020 18:39 25:55:12 Dependent Affected by the power issue at the main site Affected by HDC166 INC414405 HDS325 SAUFI Sud-Est Ericsson 2G A Talkpool 7/29/2020 19:34 25:00:12 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing with TP team. INC414445 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 7/29/2020 21:40 22:54:12 Power Power Failure (Solar System failure) Solar system failed. Site will be back up once the solar energy back to the normal . INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/30/2020 0:24 20:10:12 Power Power (Sabotage) Site has been sabotaged. Next update to share when available INC414555 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/30/2020 8:15 12:19:12 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR recovery plan is expected from TP INC414659 HAIDS140 PEROU Sud ZTE 2G D Talkpool 7/30/2020 9:23 11:11:12 Power Generator failure (Indeterminate) Fuel added, power team is on the way to start the genset. ETA: 8:20 PM INC414667 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 10:00 10:34:12 RBS RBS Fault (DUW failure) Faulty DUW must be replaced. ETR to be provided INC414593 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 10:04 10:30:12 RBS RBS Fault (DUW failure) Faulty DUW must be replaced. ETR to be provided INC414707 HDN221 PLAINE_DU_NORD Nord Ericsson 3G B Talkpool 7/30/2020 10:36 9:58:12 Fiber Transmission (Link failure) Affected by fiber link HDN001 - HDN221. INC414707 HAIDN016 MORNE_ROUGE Nord ZTE 2G+3G+LTE A Talkpool 7/30/2020 10:36 9:58:12 Fiber Transmission (Link failure) Affected by fiber link HDN001 - HDN221. INC414707 HAIDN271 CERCLE EN VILLE Nord ZTE 2G+3G C Talkpool 7/30/2020 10:36 9:58:12 Fiber Transmission (Link failure) Affected by fiber link HDN001 - HDN221. INC414707 HAIDN039 BALAN Nord ZTE 2G+3G B Talkpool 7/30/2020 10:36 9:58:12 Fiber Transmission (Link failure) Affected by fiber link HDN001 - HDN221. INC414707 HAIDN312 BALAN Nord ZTE 2G+3G C Talkpool 7/30/2020 10:36 9:58:12 Fiber Transmission (Link failure) Affected by fiber link HDN001 - HDN221. INC414838 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 7/30/2020 14:22 6:12:12 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC415010 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/30/2020 15:15 5:19:12 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC414913 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/30/2020 17:15 3:19:12 Power Power Failure (Solar System failure) Solar system failed due to the bad weather in the region. INC414913 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/30/2020 17:15 3:19:12 Dependent Affected by the power issue at the main site Affected by HDC318. INC414914 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 7/30/2020 17:22 3:12:12 Power Power Failure (Solar System failure) Team has been dispatched. ETA: 8:15 PM INC414914 HGA047 VALADE Nippes Ericsson 2G D Talkpool 7/30/2020 17:22 3:12:12 Dependent Affected by the power issue at the main site Affected by HGA031 INC414920 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/30/2020 17:45 2:49:12 Power Generator failure (Indeterminate) Team is informed , ETA 8:20PM INC414751 HDC258 MARMELADE Artibonite Ericsson 2G C Talkpool 7/30/2020 17:50 2:44:12 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 19:45h expired more update is expected from team. INC414926 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 7/30/2020 17:58 2:36:12 Power Power Failure (Indeterminate) Site is suspected out of fuel, awaiting pictures to confirm. INC414900 HDC370 COLLADERE Centre Ericsson 2G B Talkpool 7/30/2020 18:22 2:12:12 Power Power Failure (Indeterminate) Team cannot provide update. INC415002 HDS028 RAMPA_2 Sud-Est Ericsson 2G D Talkpool 7/30/2020 18:26 2:08:12 Power Generator failure (Indeterminate) Due to heavy rain, team can't go to the site for now. INC415002 HDS282 LA_BRESILLIENNE Sud-Est Ericsson 2G D Talkpool 7/30/2020 18:26 2:08:12 Dependent Affected by the power issue at the main site Affected by HDS028 INC415002 HDS285 JACSON BAINET Sud-Est Ericsson 2G D Talkpool 7/30/2020 18:26 2:08:12 Dependent Affected by the power issue at the main site Affected by HDS028 INC414931 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/30/2020 18:51 1:43:12 Power Generator failure (Indeterminate) Team has been dispatched. ETA to be provide INC415009 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 19:10 1:24:12 Power Power Failure (Indeterminate) Site will be restored with commercial power INC414946 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/30/2020 19:33 1:01:12 Power Generator failure (Indeterminate) Team has been dispatched. ETA will be shared soon INC414946 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/30/2020 19:33 1:01:12 Dependent Affected by the power issue at the main site Affected by HDS277 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 30 19:51:28 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 31 Jul 2020 01:51:28 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (09:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 09:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1148:24:36 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 1022:27:36 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 252:23:36 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC414857 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 152:30:36 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414777 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 152:27:36 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414780 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 108:05:36 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412517 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/26/2020 9:55 107:55:36 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 102:12:36 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC412777 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 0:46 93:04:36 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 78:52:36 Power Generator failure (Indeterminate) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D O&M Fuel 7/29/2020 3:06 42:44:36 RBS RBS Fault (Indeterminate) Team is working on the site INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 42:36:36 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 29:55:36 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414194 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/29/2020 16:07 29:43:36 Transmission Transmission (Indeterminate) Talkpool is not managing the team to reach the site INC414439 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 7/29/2020 21:30 24:20:36 RBS RBS Fault (DTRU failure) Sector A down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC414468 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/30/2020 1:02 20:48:36 RBS RBS Fault (DUG Failure) Faulty DUG & Rectifier. Spare part not yet available. ETR cannot be provided INC414230 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 7/30/2020 9:14 12:36:36 RBS RBS Fault (Indeterminate) Issue is not on site by field team. Digicel TX confirmed that he will verify and fixe issue. INC413797 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/30/2020 9:34 12:16:36 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414861 HDS308 FOND_JN_NOEL Sud-Est Ericsson 2G D Talkpool 7/30/2020 15:15 6:35:36 RBS RBS Fault (Rectifier failure) Faulty rectifier needed to be replaced. Spare not yet available INC414863 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/30/2020 15:30 6:20:36 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC414917 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 7/30/2020 17:40 4:10:36 RBS RBS Fault (Indeterminate) Team cannot provide update. INC414773 HAIDN230 NAN_CHAMPS Nord Ericsson 3G C Talkpool 7/30/2020 18:00 3:50:36 RBS RBS Fault (Indeterminate) TX team cannot work at the site due heavy rain in the region. More update will be share once available. INC415021 HGA007 REYNOLDS Nippes Ericsson 2G D Talkpool 7/30/2020 20:19 1:31:36 Dependent Affected by the power issue at the main site Affected by HGA028 INC415021 HGA027 SAINTE_BELAIRE Nippes Ericsson 2G D Talkpool 7/30/2020 20:19 1:31:36 Dependent Affected by the power issue at the main site Affected by HGA028 INC415021 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 7/30/2020 20:19 1:31:36 Dependent Affected by the power issue at the main site Affected by HGA028 Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 30 20:53:46 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 31 Jul 2020 02:53:46 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 9 10 11 21 51 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 26 9 0 0 33 ZTE 9 7 2 0 9 Huawei 9 9 9 0 9 Network 44 25 11 0 51 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 30 4 5 5 7 51 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 300:54:04 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 279:59:04 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 221:43:04 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 7/21/2020 21:12 217:41:04 Transmission Transmission (Indeterminate) Fuel added and 3G remains down. Digicel TX Team assistance is needed INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 206:19:04 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 197:47:04 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 196:35:04 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 192:39:04 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 171:51:04 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 120:33:04 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 120:33:04 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 96:04:04 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 91:13:04 Power Generator failure (Faulty board) PC board freeze. Spare not yet available. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 90:15:04 Power Generator Failure (Engine broken) The team is struggling due to torrential rains in the region. A new ETA will be shared INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 78:51:04 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC413173 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 7/27/2020 18:32 76:21:04 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 9h55 PM. ETR to be provided. INC414294 HDC166 NAN_GOMME Artibonite Ericsson 2G D Talkpool 7/29/2020 18:39 28:14:04 Power Generator Failure (Head cylinder issue) The team is struggling due to torrential rains in the region. A new ETR will be shared INC414294 HDC152 GWOMON_KPEGM Artibonite Ericsson 3G B Talkpool 7/29/2020 18:39 28:14:04 Dependent Affected by the power issue at the main site Affected by HDC166 INC414405 HDS325 SAUFI Sud-Est Ericsson 2G A Talkpool 7/29/2020 19:34 27:19:04 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing with TP team. INC414445 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 7/29/2020 21:40 25:13:04 Power Power Failure (Solar System failure) Solar system failed. Site will be back up once the solar energy back to the normal . INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/30/2020 0:24 22:29:04 Power Power (Sabotage) Site has been sabotaged. Next update to share when available INC414555 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/30/2020 8:15 14:38:04 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR recovery plan is expected from TP INC414659 HAIDS140 PEROU Sud ZTE 2G D Talkpool 7/30/2020 9:23 13:30:04 Power Generator failure (Indeterminate) Fuel added, power team is on the way to start the genset. ETA: 8:20 PM INC414667 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 10:00 12:53:04 RBS RBS Fault (DUW failure) Faulty DUW must be replaced. ETR to be provided INC414593 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 10:04 12:49:04 RBS RBS Fault (DUW failure) Faulty DUW must be replaced. ETR to be provided INC414707 HDN221 PLAINE_DU_NORD Nord Ericsson 3G B Talkpool 7/30/2020 10:36 12:17:04 Fiber Transmission (Link failure) Affected by fiber link HDN001 - HDN221. INC414707 HAIDN016 MORNE_ROUGE Nord ZTE 2G+3G+LTE A Talkpool 7/30/2020 10:36 12:17:04 Fiber Transmission (Link failure) Affected by fiber link HDN001 - HDN221. INC414707 HAIDN271 CERCLE EN VILLE Nord ZTE 2G+3G C Talkpool 7/30/2020 10:36 12:17:04 Fiber Transmission (Link failure) Affected by fiber link HDN001 - HDN221. INC414707 HAIDN039 BALAN Nord ZTE 2G+3G B Talkpool 7/30/2020 10:36 12:17:04 Fiber Transmission (Link failure) Affected by fiber link HDN001 - HDN221. INC414707 HAIDN312 BALAN Nord ZTE 2G+3G C Talkpool 7/30/2020 10:36 12:17:04 Fiber Transmission (Link failure) Affected by fiber link HDN001 - HDN221. INC414838 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 7/30/2020 14:22 8:31:04 Power Generator failure (Indeterminate) River flooded, Team cannot reach INC415010 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/30/2020 15:15 7:38:04 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC414751 HDC258 MARMELADE Artibonite Ericsson 2G C Talkpool 7/30/2020 17:50 5:03:04 Transmission Transmission (Indeterminate) TX No power issue, TX team is aware, ETA to be provided. INC414926 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 7/30/2020 17:58 4:55:04 Power Power Failure (Indeterminate) Site is suspected out of fuel, awaiting pictures to confirm. INC414900 HDC370 COLLADERE Centre Ericsson 2G B Talkpool 7/30/2020 18:22 4:31:04 Power Power Failure (Indeterminate) Talkpool does not manage team to reach the site. INC415002 HDS028 RAMPA_2 Sud-Est Ericsson 2G D Talkpool 7/30/2020 18:26 4:27:04 Power Generator failure (Indeterminate) Due to heavy rain, team can't go to the site for now. INC415002 HDS282 LA_BRESILLIENNE Sud-Est Ericsson 2G D Talkpool 7/30/2020 18:26 4:27:04 Dependent Affected by the power issue at the main site Affected by HDS028 INC415002 HDS285 JACSON BAINET Sud-Est Ericsson 2G D Talkpool 7/30/2020 18:26 4:27:04 Dependent Affected by the power issue at the main site Affected by HDS028 INC415008 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 7/30/2020 18:30 4:23:04 Power Power Failure (Indeterminate) Power team has been requested, ETA to be provided INC415009 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 19:10 3:43:04 Power Power Failure (Indeterminate) Site will be restored with commercial power INC414940 HDS351 ANSE_A_PITRE Sud-Est Ericsson 3G B Talkpool 7/30/2020 19:15 3:38:04 Transmission Transmission (Indeterminate) Talkpool doesn't manage team to go to the site INC414946 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/30/2020 19:33 3:20:04 Power Generator failure (Indeterminate) Backup genset is out of fuel. ETA not yet available INC414946 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/30/2020 19:33 3:20:04 Dependent Affected by the power issue at the main site Affected by HDS277 INC415021 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G+3G C Talkpool 7/30/2020 20:19 2:34:04 Power Generator failure (Indeterminate) Team has been dispatched. ETA 10:30 PM\ INC415030 HDO089 CITE_ETERNEL Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/30/2020 20:54 1:59:04 Power Generator failure (Indeterminate) Site located in red zone, Team will reach it 7/31/2020 , around 7:00AM INC414968 HDO631 CAZEAU_SEMINAIRE_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/30/2020 21:06 1:47:04 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site INC414968 HDO003 BAMBOO_HOTEL Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/30/2020 21:06 1:47:04 Dependent Affected by the power issue at the main site Attached to HDO631 INC415033 HAIDO029 CROIX_DES_MISSIONS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/30/2020 21:15 1:38:04 Power Generator failure (Indeterminate) Team is informed , ETA not yet provide INC415039 HDS278 KAY FEJIS Sud Ericsson 2G D Talkpool 7/30/2020 21:38 1:15:04 Power Generator failure (Indeterminate) Team has been dispatched. ETA will be shared soon INC415039 HDS197 MADAME LOUIS Sud Ericsson 2G D Talkpool 7/30/2020 21:38 1:15:04 Dependent Affected by the power issue at the main site Affected by HDS278 INC415041 HAIDO600 LIZON_39 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/30/2020 21:40 1:13:04 Power Generator failure (Indeterminate) Team is informed , ETA not yet provide Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 30 22:46:25 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 31 Jul 2020 04:46:25 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 20 13 15 29 77 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 34 12 0 0 41 ZTE 27 25 13 0 27 Huawei 9 9 9 0 9 Network 70 46 22 0 77 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 34 5 26 5 7 77 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 302:44:20 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 281:49:20 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 223:33:20 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 7/21/2020 21:12 219:31:20 Transmission Transmission (Indeterminate) Fuel added and 3G remains down. Digicel TX Team assistance is needed INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 208:09:20 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 199:37:20 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 198:25:20 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 194:29:20 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 173:41:20 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 122:23:20 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 122:23:20 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 97:54:20 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 93:03:20 Power Generator failure (Faulty board) PC board freeze. Spare not yet available. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 92:05:20 Power Generator Failure (Engine broken) The team is struggling due to torrential rains in the region. A new ETA will be shared INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 80:41:20 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC413173 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 7/27/2020 18:32 78:11:20 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 9h55 PM. ETR to be provided. INC414294 HDC166 NAN_GOMME Artibonite Ericsson 2G D Talkpool 7/29/2020 18:39 30:04:20 Power Generator Failure (Head cylinder issue) The team is struggling due to torrential rains in the region. A new ETR will be shared INC414294 HDC152 GWOMON_KPEGM Artibonite Ericsson 3G B Talkpool 7/29/2020 18:39 30:04:20 Dependent Affected by the power issue at the main site Affected by HDC166 INC414405 HDS325 SAUFI Sud-Est Ericsson 2G A Talkpool 7/29/2020 19:34 29:09:20 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing with TP team. INC414445 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 7/29/2020 21:40 27:03:20 Power Power Failure (Solar System failure) Solar system failed. Site will be back up once the solar energy back to the normal . INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/30/2020 0:24 24:19:20 Power Power (Sabotage) Site has been sabotaged. Next update to share when available INC414555 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/30/2020 8:15 16:28:20 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR recovery plan is expected from TP INC414659 HAIDS140 PEROU Sud ZTE 2G D Talkpool 7/30/2020 9:23 15:20:20 Power Generator failure (Indeterminate) Fuel added, power team is on the way to start the genset. ETA: 8:20 PM INC414667 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 10:00 14:43:20 RBS RBS Fault (DUW failure) Faulty DUW must be replaced. ETR to be provided INC414593 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 10:04 14:39:20 RBS RBS Fault (DUW failure) Faulty DUW must be replaced. ETR to be provided INC414707 HDN221 PLAINE_DU_NORD Nord Ericsson 3G B Talkpool 7/30/2020 10:36 14:07:20 Fiber Transmission (Link failure) Affected by fiber link HDN001 - HDN221. INC414707 HAIDN016 MORNE_ROUGE Nord ZTE 2G+3G+LTE A Talkpool 7/30/2020 10:36 14:07:20 Fiber Transmission (Link failure) Affected by fiber link HDN001 - HDN221. INC414707 HAIDN271 CERCLE EN VILLE Nord ZTE 2G+3G C Talkpool 7/30/2020 10:36 14:07:20 Fiber Transmission (Link failure) Affected by fiber link HDN001 - HDN221. INC414707 HAIDN039 BALAN Nord ZTE 2G+3G B Talkpool 7/30/2020 10:36 14:07:20 Fiber Transmission (Link failure) Affected by fiber link HDN001 - HDN221. INC414707 HAIDN312 BALAN Nord ZTE 2G+3G C Talkpool 7/30/2020 10:36 14:07:20 Fiber Transmission (Link failure) Affected by fiber link HDN001 - HDN221. INC414838 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 7/30/2020 14:22 10:21:20 Power Generator failure (Indeterminate) River flooded, Team cannot reach INC415010 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/30/2020 15:15 9:28:20 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC414751 HDC258 MARMELADE Artibonite Ericsson 2G C Talkpool 7/30/2020 17:50 6:53:20 Transmission Transmission (Indeterminate) TX team cannot provide update. INC414926 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 7/30/2020 17:58 6:45:20 Power Power Failure (Indeterminate) Site is suspected out of fuel, awaiting pictures to confirm. INC414900 HDC370 COLLADERE Centre Ericsson 2G B Talkpool 7/30/2020 18:22 6:21:20 Power Power Failure (Indeterminate) Talkpool does not manage team to reach the site. INC415002 HDS028 RAMPA_2 Sud-Est Ericsson 2G D Talkpool 7/30/2020 18:26 6:17:20 Power Generator failure (Indeterminate) Due to heavy rain, team can't go to the site for now. INC415002 HDS282 LA_BRESILLIENNE Sud-Est Ericsson 2G D Talkpool 7/30/2020 18:26 6:17:20 Dependent Affected by the power issue at the main site Affected by HDS028 INC415002 HDS285 JACSON BAINET Sud-Est Ericsson 2G D Talkpool 7/30/2020 18:26 6:17:20 Dependent Affected by the power issue at the main site Affected by HDS028 INC415008 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 7/30/2020 18:30 6:13:20 Power Power Failure (Indeterminate) Talkpool does not manage team to reach the site. INC415009 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 19:10 5:33:20 Power Power Failure (Indeterminate) Site will be restored with commercial power INC414940 HDS351 ANSE_A_PITRE Sud-Est Ericsson 3G B Talkpool 7/30/2020 19:15 5:28:20 Transmission Transmission (Indeterminate) Talkpool doesn't manage team to go to the site INC414946 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/30/2020 19:33 5:10:20 Power Generator failure (Indeterminate) Backup genset is out of fuel. ETA not yet available INC414946 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/30/2020 19:33 5:10:20 Dependent Affected by the power issue at the main site Affected by HDS277 INC415018 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE A O&M FUEL 7/30/2020 19:47 4:56:20 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/30/2020 at 10:45PM, ETR to be provided. INC415021 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G+3G C Talkpool 7/30/2020 20:19 4:24:20 Power Generator failure (Indeterminate) Dynamo is faulty. Spare not yet available INC415030 HDO089 CITE_ETERNEL Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/30/2020 20:54 3:49:20 Power Generator failure (Indeterminate) Site located in red zone, Team will reach it 7/31/2020 , around 7:00AM INC415033 HAIDO029 CROIX_DES_MISSIONS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/30/2020 21:15 3:28:20 Power Generator failure (Indeterminate) No access at night due to private house. Team will be on site around 7:30AM INC415039 HDS278 KAY FEJIS Sud Ericsson 2G D Talkpool 7/30/2020 21:38 3:05:20 Power Generator failure (Indeterminate) Team has been dispatched. ETA will be shared soon INC415039 HDS197 MADAME LOUIS Sud Ericsson 2G D Talkpool 7/30/2020 21:38 3:05:20 Dependent Affected by the power issue at the main site Affected by HDS278 INC415041 HAIDO600 LIZON_39 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/30/2020 21:40 3:03:20 Power Generator failure (Indeterminate) Talkpool refuse to go on site at night , They claim that the area is unsafe INC415043 HDO437 ST_PHARE Ouest ZTE 2G+3G D Talkpool 7/30/2020 21:50 2:53:20 Power Power Failure (Indeterminate) Team claims unsafe are, team will reach site 7/31/2020 ETA 7:00AM. INC414707 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Talkpool 7/30/2020 22:06 2:37:20 Fiber Transmission (Link failure) Down during the reparation of the link HDN001-HDN221 INC414707 HAIDN003 VERTIERE Nord ZTE 2G+3G+LTE A Talkpool 7/30/2020 22:06 2:37:20 Fiber Transmission (Link failure) Down during the reparation of the link HDN001-HDN221 INC414707 HAIDN021 ST_PHILOMENE Nord ZTE 2G+3G+LTE A Talkpool 7/30/2020 22:06 2:37:20 Fiber Transmission (Link failure) Down during the reparation of the link HDN001-HDN221 INC414707 HAIDN024 CITE_VERTIERES Nord ZTE 2G+3G+LTE A Talkpool 7/30/2020 22:06 2:37:20 Fiber Transmission (Link failure) Down during the reparation of the link HDN001-HDN221 INC414707 HAIDN018 BAS_VERTIERES Nord ZTE 2G+3G+LTE A Talkpool 7/30/2020 22:06 2:37:20 Fiber Transmission (Link failure) Down during the reparation of the link HDN001-HDN221 INC414707 HAIDN017 VAUDREUIL Nord ZTE 2G+3G+LTE A Talkpool 7/30/2020 22:06 2:37:20 Fiber Transmission (Link failure) Down during the reparation of the link HDN001-HDN221 INC414707 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 7/30/2020 22:06 2:37:20 Fiber Transmission (Link failure) Down during the reparation of the link HDN001-HDN221 INC414707 HAIDN037 BLUE_HILLS_COW Nord ZTE 2G+3G+LTE B Talkpool 7/30/2020 22:06 2:37:20 Fiber Transmission (Link failure) Down during the reparation of the link HDN001-HDN221 INC414707 HAIDN313 LORY Nord ZTE 2G+3G C Talkpool 7/30/2020 22:06 2:37:20 Fiber Transmission (Link failure) Down during the reparation of the link HDN001-HDN221 INC414707 HAIDN008 BELLE_PLAINE Nord ZTE 2G+3G C Talkpool 7/30/2020 22:06 2:37:20 Fiber Transmission (Link failure) Down during the reparation of the link HDN001-HDN221 INC414707 HAIDN042 TI SEZON Nord ZTE 2G+3G C Talkpool 7/30/2020 22:06 2:37:20 Fiber Transmission (Link failure) Down during the reparation of the link HDN001-HDN221 INC414707 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 7/30/2020 22:06 2:37:20 Fiber Transmission (Link failure) Down during the reparation of the link HDN001-HDN221 INC414707 HAIDN010 BARRIERE_BOUTEILLE Nord ZTE 2G+3G+LTE A Talkpool 7/30/2020 22:06 2:37:20 Fiber Transmission (Link failure) Down during the reparation of the link HDN001-HDN221 INC414707 HAIDN001 BREDA #N/A ZTE 2G+3G+LTE A Talkpool 7/30/2020 22:06 2:37:20 Fiber Transmission (Link failure) Down during the reparation of the link HDN001-HDN221 INC414707 HAIDN036 CITE_DU_PEUPLE Nord ZTE 2G+3G+LTE A Talkpool 7/30/2020 22:06 2:37:20 Fiber Transmission (Link failure) Down during the reparation of the link HDN001-HDN221 INC414707 HDN222 ACUL_DU_NORD Nord Ericsson 2G+3G D Talkpool 7/30/2020 22:06 2:37:20 Fiber Transmission (Link failure) Down during the reparation of the link HDN001-HDN221 INC414707 HDN223 CARREFOUR_DUTY Nord Ericsson 2G+3G D Talkpool 7/30/2020 22:06 2:37:20 Fiber Transmission (Link failure) Down during the reparation of the link HDN001-HDN221 INC414707 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G+3G D Talkpool 7/30/2020 22:06 2:37:20 Fiber Transmission (Link failure) Down during the reparation of the link HDN001-HDN221 INC414707 HDN305 HABITATION DUBRE Nord Ericsson 2G D Talkpool 7/30/2020 22:06 2:37:20 Fiber Transmission (Link failure) Down during the reparation of the link HDN001-HDN221 INC414707 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 7/30/2020 22:06 2:37:20 Fiber Transmission (Link failure) Down during the reparation of the link HDN001-HDN221 INC414707 HDN264 GRISON_GARDE Nord Ericsson 2G D Talkpool 7/30/2020 22:06 2:37:20 Fiber Transmission (Link failure) Down during the reparation of the link HDN001-HDN221 INC415052 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 7/30/2020 22:48 1:55:20 Power Generator failure (Indeterminate) Remote area. Tomorrow morning 6:00 AM INC414989 HDO378 CHATULEY Ouest Ericsson 2G A Talkpool 7/30/2020 23:30 1:13:20 Power Generator failure (Indeterminate) Team has been dispatched. ETA will be shared soon INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G D Talkpool 7/30/2020 23:30 1:13:20 Power Generator failure (Indeterminate) Team has been dispatched. ETA will be shared soon INC414990 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/30/2020 23:43 1:00:20 Power Generator failure (Indeterminate) Team is informed , ETA not yet provide INC414990 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/30/2020 23:43 1:00:20 dependent Affected by the power issue at the main site Attached to HDO200 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jul 30 22:48:07 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 31 Jul 2020 04:48:07 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1151:21:09 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 1025:24:09 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 255:20:09 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC414857 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 155:27:09 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414777 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 155:24:09 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414780 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 111:02:09 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412517 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/26/2020 9:55 110:52:09 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 105:09:09 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC412777 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 0:46 96:01:09 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 81:49:09 Power Generator failure (Indeterminate) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D O&M Fuel 7/29/2020 3:06 45:41:09 RBS RBS Fault (Indeterminate) Sector B down. TX team is informed. INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 45:33:09 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 32:52:09 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414194 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/29/2020 16:07 32:40:09 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC414439 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 7/29/2020 21:30 27:17:09 RBS RBS Fault (DTRU failure) Sector A down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC414468 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/30/2020 1:02 23:45:09 RBS RBS Fault (DUG Failure) Faulty DUG & Rectifier. Spare part not yet available. ETR cannot be provided INC414230 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 7/30/2020 9:14 15:33:09 RBS RBS Fault (Indeterminate) Issue is not on site by field team. Digicel TX confirmed that he will verify and fix issue. INC414861 HDS308 FOND_JN_NOEL Sud-Est Ericsson 2G D Talkpool 7/30/2020 15:15 9:32:09 RBS RBS Fault (Rectifier failure) Faulty rectifier needed to be replaced. Spare not yet available INC414863 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/30/2020 15:30 9:17:09 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC414917 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 7/30/2020 17:40 7:07:09 RBS RBS Fault (Indeterminate) TX team cannot work at the site due heavy rain in the region. More update will be share once available. INC414773 HAIDN230 NAN_CHAMPS Nord Ericsson 3G C Talkpool 7/30/2020 18:00 6:47:09 RBS RBS Fault (Indeterminate) TX team cannot work at the site due heavy rain in the region. More update will be share once available. INC415021 HGA007 REYNOLDS Nippes Ericsson 2G D Talkpool 7/30/2020 20:19 4:28:09 Dependent Affected by the power issue at the main site Affected by HGA028 INC415021 HGA027 SAINTE_BELAIRE Nippes Ericsson 2G D Talkpool 7/30/2020 20:19 4:28:09 Dependent Affected by the power issue at the main site Affected by HGA028 INC415021 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 7/30/2020 20:19 4:28:09 Dependent Affected by the power issue at the main site Affected by HGA028 INC415034 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 7/30/2020 21:20 3:27:09 RBS RBS Fault (Indeterminate) TX team cannot work at the site due heavy rain in the region. More update will be share once available. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 31 00:05:37 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 31 Jul 2020 06:05:37 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM Sites off air by Class Class A B C D Total Total 10 11 13 28 62 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 34 9 0 0 41 ZTE 12 10 3 0 12 Huawei 9 9 9 0 9 Network 55 28 12 0 62 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 38 5 5 5 9 62 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 304:05:46 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 283:10:46 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 224:54:46 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 7/21/2020 21:12 220:52:46 Transmission Transmission (Indeterminate) Fuel added and 3G remains down. Digicel TX Team assistance is needed INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 209:30:46 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 200:58:46 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 199:46:46 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 195:50:46 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 175:02:46 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 123:44:46 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 123:44:46 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 99:15:46 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 94:24:46 Power Generator failure (Faulty board) PC board freeze. Spare not yet available. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 93:26:46 Power Generator Failure (Engine broken) The team is struggling due to torrential rains in the region. A new ETA will be shared INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 82:02:46 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC413173 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 7/27/2020 18:32 79:32:46 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 9h55 PM. ETR to be provided. INC414294 HDC166 NAN_GOMME Artibonite Ericsson 2G D Talkpool 7/29/2020 18:39 31:25:46 Power Generator Failure (Head cylinder issue) The team is struggling due to torrential rains in the region. A new ETR will be shared INC414294 HDC152 GWOMON_KPEGM Artibonite Ericsson 3G B Talkpool 7/29/2020 18:39 31:25:46 Dependent Affected by the power issue at the main site Affected by HDC166 INC414405 HDS325 SAUFI Sud-Est Ericsson 2G A Talkpool 7/29/2020 19:34 30:30:46 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing with TP team. INC414445 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 7/29/2020 21:40 28:24:46 Power Power Failure (Solar System failure) Solar system failed. Site will be back up once the solar energy back to the normal . INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/30/2020 0:24 25:40:46 Power Power (Sabotage) Site has been sabotaged. Next update to share when available INC414555 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/30/2020 8:15 17:49:46 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR recovery plan is expected from TP INC414659 HAIDS140 PEROU Sud ZTE 2G D Talkpool 7/30/2020 9:23 16:41:46 Power Generator failure (Indeterminate) Fuel added, power team is on the way to start the genset. ETA: 8:20 PM INC414667 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 7/30/2020 10:00 16:04:46 RBS RBS Fault (DUW failure) Faulty DUW must be replaced. ETR to be provided INC414593 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 10:04 16:00:46 RBS RBS Fault (DUW failure) Faulty DUW must be replaced. ETR to be provided INC414707 HDN221 PLAINE_DU_NORD Nord Ericsson 3G B Talkpool 7/30/2020 10:36 15:28:46 Fiber Transmission (Link failure) Affected by fiber link HDN001 - HDN221. INC414707 HAIDN016 MORNE_ROUGE Nord ZTE 2G+3G+LTE A Talkpool 7/30/2020 10:36 15:28:46 Fiber Transmission (Link failure) Affected by fiber link HDN001 - HDN221. INC414707 HAIDN271 CERCLE EN VILLE Nord ZTE 2G+3G C Talkpool 7/30/2020 10:36 15:28:46 Fiber Transmission (Link failure) Affected by fiber link HDN001 - HDN221. INC414707 HAIDN039 BALAN Nord ZTE 2G+3G B Talkpool 7/30/2020 10:36 15:28:46 Fiber Transmission (Link failure) Affected by fiber link HDN001 - HDN221. INC414707 HAIDN312 BALAN Nord ZTE 2G+3G C Talkpool 7/30/2020 10:36 15:28:46 Fiber Transmission (Link failure) Affected by fiber link HDN001 - HDN221. INC414838 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 7/30/2020 14:22 11:42:46 Power Generator failure (Indeterminate) River flooded, Team cannot reach INC415010 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/30/2020 15:15 10:49:46 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC414751 HDC258 MARMELADE Artibonite Ericsson 2G C Talkpool 7/30/2020 17:50 8:14:46 Transmission Transmission (Indeterminate) TX team cannot provide update. INC414926 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 7/30/2020 17:58 8:06:46 Power Power Failure (Indeterminate) Site is suspected out of fuel, awaiting pictures to confirm. INC414900 HDC370 COLLADERE Centre Ericsson 2G B Talkpool 7/30/2020 18:22 7:42:46 Power Power Failure (Indeterminate) Talkpool does not manage team to reach the site. INC415002 HDS028 RAMPA_2 Sud-Est Ericsson 2G D Talkpool 7/30/2020 18:26 7:38:46 Power Generator failure (Indeterminate) Due to heavy rain, team can't go to the site for now. INC415002 HDS282 LA_BRESILLIENNE Sud-Est Ericsson 2G D Talkpool 7/30/2020 18:26 7:38:46 Dependent Affected by the power issue at the main site Affected by HDS028 INC415002 HDS285 JACSON BAINET Sud-Est Ericsson 2G D Talkpool 7/30/2020 18:26 7:38:46 Dependent Affected by the power issue at the main site Affected by HDS028 INC415008 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 7/30/2020 18:30 7:34:46 Power Power Failure (Indeterminate) Talkpool does not manage team to reach the site. INC415009 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 19:10 6:54:46 Power Power Failure (Indeterminate) Site will be restored with commercial power INC414940 HDS351 ANSE_A_PITRE Sud-Est Ericsson 3G B Talkpool 7/30/2020 19:15 6:49:46 Transmission Transmission (Indeterminate) Talkpool doesn't manage team to go to the site INC414946 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/30/2020 19:33 6:31:46 Power Generator failure (Indeterminate) Backup genset is out of fuel. ETA not yet available INC414946 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/30/2020 19:33 6:31:46 Dependent Affected by the power issue at the main site Affected by HDS277 INC415018 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE A O&M FUEL 7/30/2020 19:47 6:17:46 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/30/2020 at 10:45PM, ETR to be provided. INC412616 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/30/2020 19:49 6:15:46 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC415021 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G+3G C Talkpool 7/30/2020 20:19 5:45:46 Power Generator failure (Indeterminate) Dynamo is faulty. Spare not yet available INC415030 HDO089 CITE_ETERNEL Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/30/2020 20:54 5:10:46 Power Generator failure (Indeterminate) Site located in red zone, Team will reach it 7/31/2020 , around 7:00AM INC415033 HAIDO029 CROIX_DES_MISSIONS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/30/2020 21:15 4:49:46 Power Generator failure (Indeterminate) No access at night due to private house. Team will be on site around 7:30AM INC415039 HDS278 KAY FEJIS Sud Ericsson 2G D Talkpool 7/30/2020 21:38 4:26:46 Power Generator failure (Indeterminate) Talkpool doesn't manage team to go to the site INC415039 HDS197 MADAME LOUIS Sud Ericsson 2G D Talkpool 7/30/2020 21:38 4:26:46 Dependent Affected by the power issue at the main site Affected by HDS278 INC415041 HAIDO600 LIZON_39 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/30/2020 21:40 4:24:46 Power Generator failure (Indeterminate) Talkpool refuse to go on site at night , They claim that the area is unsafe INC415043 HDO437 ST_PHARE Ouest ZTE 2G+3G D Talkpool 7/30/2020 21:50 4:14:46 Power Power Failure (Indeterminate) Team claims unsafe are, team will reach site 7/31/2020 ETA 7:00AM. INC415052 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 7/30/2020 22:48 3:16:46 Power Generator failure (Indeterminate) Remote area. Tomorrow morning 6:00 AM INC414989 HDO378 CHATULEY Ouest Ericsson 2G A Talkpool 7/30/2020 23:30 2:34:46 Power Generator failure (Indeterminate) Talkpool doesn't manage team to go to the site INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G D Talkpool 7/30/2020 23:30 2:34:46 Power Generator failure (Indeterminate) Site suspected down for fuel. Picture will be added for confirmation. INC415059 HDC302 LESTERE LARGUE Artibonite Ericsson 2G D Talkpool 7/30/2020 23:40 2:24:46 Power Power Failure (Indeterminate) Talkpool does not manage team to reach the site. INC414990 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/30/2020 23:43 2:21:46 Power Generator failure (Indeterminate) Site located in red zone, Team will reach it 7/31/2020 , around 7:00AM INC414990 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/30/2020 23:43 2:21:46 Dependent Affected by the power issue at the main site Attached to HDO200 INC415065 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/31/2020 0:15 1:49:46 Power Power Failure (Indeterminate) Team is aware, ETA to be provided. INC415065 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 7/31/2020 0:15 1:49:46 Dependent Affected by the power issue at the main site Affected by HDO321 INC415065 HDO454 ROCHE_BLANCHE Ouest Ericsson 2G D Talkpool 7/31/2020 0:15 1:49:46 Dependent Affected by the power issue at the main site Affected by HDO321 INC415070 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 7/31/2020 0:30 1:34:46 Power Power Failure (Indeterminate) Team is aware, ETA to be provided. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 31 01:39:57 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 31 Jul 2020 07:39:57 +0000 Subject: [Rantt] NOC hourly report at 03:00 AM Message-ID: Hello All, Received the NOC hourly report done at 03:00 AM Sites off air by Class Class A B C D Total Total 8 12 13 30 63 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 43 11 0 0 47 ZTE 6 4 1 0 6 Huawei 10 10 10 0 10 Network 59 25 11 0 63 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 38 4 0 5 16 63 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 305:39:19 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 284:44:19 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 226:28:19 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 7/21/2020 21:12 222:26:19 Transmission Transmission (Indeterminate) Fuel added and 3G remains down. Digicel TX Team assistance is needed INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 211:04:19 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 202:32:19 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 201:20:19 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 197:24:19 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 176:36:19 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 125:18:19 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 125:18:19 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 100:49:19 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 95:58:19 Power Generator failure (Faulty board) PC board freeze. Spare not yet available. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 95:00:19 Power Generator Failure (Engine broken) The team is struggling due to torrential rains in the region. A new ETA will be shared INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 83:36:19 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC413173 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 7/27/2020 18:32 81:06:19 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 9h55 PM. ETR to be provided. INC414294 HDC166 NAN_GOMME Artibonite Ericsson 2G D Talkpool 7/29/2020 18:39 32:59:19 Power Generator Failure (Head cylinder issue) The team is struggling due to torrential rains in the region. A new ETR will be shared INC414405 HDS325 SAUFI Sud-Est Ericsson 2G A Talkpool 7/29/2020 19:34 32:04:19 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing with TP team. INC414445 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 7/29/2020 21:40 29:58:19 Power Power Failure (Solar System failure) Solar system failed. Site will be back up once the solar energy back to the normal . INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/30/2020 0:24 27:14:19 Power Power (Sabotage) Site has been sabotaged. Next update to share when available INC414555 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/30/2020 8:15 19:23:19 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR recovery plan is expected from TP INC414659 HAIDS140 PEROU Sud ZTE 2G D Talkpool 7/30/2020 9:23 18:15:19 Power Generator failure (Indeterminate) Fuel added, power team is on the way to start the genset. ETA: 8:20 PM INC414838 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 7/30/2020 14:22 13:16:19 Power Generator failure (Indeterminate) River flooded, Team cannot reach INC415010 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/30/2020 15:15 12:23:19 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC414751 HDC258 MARMELADE Artibonite Ericsson 2G+3G C Talkpool 7/30/2020 17:50 9:48:19 Transmission Transmission (Indeterminate) TX team cannot provide update. INC414926 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 7/30/2020 17:58 9:40:19 Power Power Failure (Indeterminate) Site is suspected out of fuel, awaiting pictures to confirm. INC414900 HDC370 COLLADERE Centre Ericsson 2G B Talkpool 7/30/2020 18:22 9:16:19 Transmission Transmission (Indeterminate) No power issue found, TX team is aware ETA to be provided. INC415002 HDS028 RAMPA_2 Sud-Est Ericsson 2G D Talkpool 7/30/2020 18:26 9:12:19 Power Generator failure (Indeterminate) Due to heavy rain, team can't go to the site for now. INC415002 HDS282 LA_BRESILLIENNE Sud-Est Ericsson 2G D Talkpool 7/30/2020 18:26 9:12:19 Dependent Affected by the power issue at the main site Affected by HDS028 INC415002 HDS285 JACSON BAINET Sud-Est Ericsson 2G D Talkpool 7/30/2020 18:26 9:12:19 Dependent Affected by the power issue at the main site Affected by HDS028 INC415008 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 7/30/2020 18:30 9:08:19 Power Power Failure (Indeterminate) Team claims unsafe area, ETA 7:00 AM. INC414940 HDS351 ANSE_A_PITRE Sud-Est Ericsson 3G B Talkpool 7/30/2020 19:15 8:23:19 Transmission Transmission (Indeterminate) Talkpool doesn't manage team to go to the site INC414946 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/30/2020 19:33 8:05:19 Power Generator failure (Indeterminate) Backup genset is out of fuel. ETA not yet available INC414946 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/30/2020 19:33 8:05:19 Dependent Affected by the power issue at the main site Affected by HDS277 INC412616 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/30/2020 19:49 7:49:19 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC415021 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G+3G C Talkpool 7/30/2020 20:19 7:19:19 Power Generator failure (Indeterminate) Dynamo is faulty. Spare not yet available INC415030 HDO089 CITE_ETERNEL Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/30/2020 20:54 6:44:19 Power Generator failure (Indeterminate) Site located in red zone, Team will reach it 7/31/2020 , around 7:00AM INC415033 HAIDO029 CROIX_DES_MISSIONS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/30/2020 21:15 6:23:19 Power Generator failure (Indeterminate) No access at night due to private house. Team will be on site around 7:30AM INC415039 HDS278 KAY FEJIS Sud Ericsson 2G D Talkpool 7/30/2020 21:38 6:00:19 Power Generator failure (Indeterminate) Talkpool doesn't manage team to go to the site INC415039 HDS197 MADAME LOUIS Sud Ericsson 2G D Talkpool 7/30/2020 21:38 6:00:19 Dependent Affected by the power issue at the main site Affected by HDS278 INC415041 HAIDO600 LIZON_39 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/30/2020 21:40 5:58:19 Power Generator failure (Indeterminate) Talkpool refuse to go on site at night , They claim that the area is unsafe INC415045 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/30/2020 21:51 5:47:19 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415052 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 7/30/2020 22:48 4:50:19 Power Generator failure (Indeterminate) Remote area. Tomorrow morning 6:00 AM INC414989 HDO378 CHATULEY Ouest Ericsson 2G A Talkpool 7/30/2020 23:30 4:08:19 Power Generator failure (Indeterminate) Access issue. Follow up is ongoing INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G D Talkpool 7/30/2020 23:30 4:08:19 Power Generator failure (Indeterminate) Site suspected down for fuel. Picture will be added for confirmation. INC415059 HDC302 LESTERE LARGUE Artibonite Ericsson 2G D Talkpool 7/30/2020 23:40 3:58:19 Power Power Failure (Indeterminate) Team claims unsafe area, ETA 7:00 AM. INC414990 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/30/2020 23:43 3:55:19 Power Generator failure (Indeterminate) Site located in red zone, Team will reach it 7/31/2020 , around 7:00AM INC414990 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/30/2020 23:43 3:55:19 Dependent Affected by the power issue at the main site Attached to HDO200 INC415065 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/31/2020 0:15 3:23:19 Power Power Failure (Indeterminate) Team is aware, ETA to be provided. INC415065 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 7/31/2020 0:15 3:23:19 Dependent Affected by the power issue at the main site Affected by HDO321 INC415065 HDO454 ROCHE_BLANCHE Ouest Ericsson 2G D Talkpool 7/31/2020 0:15 3:23:19 Dependent Affected by the power issue at the main site Affected by HDO321 INC415070 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 7/31/2020 0:30 3:08:19 Dependent Affected by the power issue at the main site Affected by HDC360 INC414971 HAIDN230 NAN_CHAMPS Nord Ericsson 2G+3G C Talkpool 7/31/2020 1:20 2:18:19 Transmission Transmission (Indeterminate) TX team is aware, ETA 4:00AM. INC414971 HDN323 JACQUESYL Nord-Est Ericsson 2G D Talkpool 7/31/2020 1:20 2:18:19 Dependent Affected by the power issue at the main site Affected by HAIDN230 INC414971 HDN329 PARC CARACOL III Nord-Est Ericsson 2G C Talkpool 7/31/2020 1:20 2:18:19 Dependent Affected by the power issue at the main site Affected by HAIDN230 INC414971 HDN327 PARC CARACOL Nord-Est Ericsson 2G C Talkpool 7/31/2020 1:20 2:18:19 Dependent Affected by the power issue at the main site Affected by HAIDN230 INC414971 HDN253 K-FOU_CARACOL Nord-Est Ericsson 2G D Talkpool 7/31/2020 1:20 2:18:19 Dependent Affected by the power issue at the main site Affected by HAIDN230 INC414971 HDN217 TROU_DU_NORD Nord-Est Ericsson 3G A Talkpool 7/31/2020 1:20 2:18:19 Dependent Affected by the power issue at the main site Affected by HAIDN230 INC414971 HDN231 DEPHASIEN Nord-Est Ericsson 3G B Talkpool 7/31/2020 1:20 2:18:19 Dependent Affected by the power issue at the main site Affected by HAIDN230 INC415101 HDC264 LIANCOURT Artibonite Ericsson 2G+3G B Talkpool 7/31/2020 2:06 1:32:19 Power Power Failure (Indeterminate) Team is aware, ETA to be provided. INC415101 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 7/31/2020 2:06 1:32:19 Dependent Affected by the power issue at the main site Affected by HDC264 INC415102 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 2G+3G B Talkpool 7/31/2020 2:18 1:20:19 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415032 HAIDO476 CLERCINE_8 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/31/2020 2:32 1:06:19 Power Generator Failure (Alternator Failure) DC alternator faulty , more feedback is expected from TP Team Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 31 01:41:58 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 31 Jul 2020 07:41:58 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (03:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 03:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 1028:18:20 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 258:14:20 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC414857 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 158:21:20 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414777 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 158:18:20 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414780 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 113:56:20 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412517 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/26/2020 9:55 113:46:20 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 108:03:20 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC412777 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 0:46 98:55:20 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC414439 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 7/29/2020 21:30 30:11:20 RBS RBS Fault (DTRU failure) Sector A down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC414468 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/30/2020 1:02 26:39:20 RBS RBS Fault (DUG Failure) Faulty DUG & Rectifier. Spare part not yet available. ETR cannot be provided INC414917 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 7/30/2020 17:40 10:01:20 RBS RBS Fault (Indeterminate) TX team cannot work at the site due heavy rain in the region. More update will be share once available. INC415034 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 7/30/2020 21:20 6:21:20 RBS RBS Fault (Indeterminate) TX team cannot work at the site due heavy rain in the region. More update will be share once available. INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1154:15:20 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 84:43:20 Power Generator failure (Indeterminate) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D O&M Fuel 7/29/2020 3:06 48:35:20 RBS RBS Fault (Indeterminate) Sector B down. TX team is informed. INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 48:27:20 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 35:46:20 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414194 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/29/2020 16:07 35:34:20 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC414861 HDS308 FOND_JN_NOEL Sud-Est Ericsson 2G D Talkpool 7/30/2020 15:15 12:26:20 RBS RBS Fault (Rectifier failure) Faulty rectifier needed to be replaced. Spare not yet available INC414863 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/30/2020 15:30 12:11:20 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC415021 HGA007 REYNOLDS Nippes Ericsson 2G D Talkpool 7/30/2020 20:19 7:22:20 Dependent Affected by the power issue at the main site Affected by HGA028 INC415021 HGA027 SAINTE_BELAIRE Nippes Ericsson 2G D Talkpool 7/30/2020 20:19 7:22:20 Dependent Affected by the power issue at the main site Affected by HGA028 INC415021 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 7/30/2020 20:19 7:22:20 Dependent Affected by the power issue at the main site Affected by HGA028 Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 31 02:21:45 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 31 Jul 2020 08:21:45 +0000 Subject: [Rantt] NOC hourly report at 04:00 AM Message-ID: Hello All, Received the NOC hourly report done at 04:00 AM Sites off air by Class Class A B C D Total Total 9 13 14 30 66 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 45 11 0 0 49 ZTE 7 5 1 0 7 Huawei 10 10 10 0 10 Network 62 26 11 0 66 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 39 5 0 5 17 66 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 306:21:44 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 285:26:44 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 227:10:44 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 7/21/2020 21:12 223:08:44 Transmission Transmission (Indeterminate) Fuel added and 3G remains down. Digicel TX Team assistance is needed INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 211:46:44 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 203:14:44 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 202:02:44 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 198:06:44 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 177:18:44 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 126:00:44 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 126:00:44 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 101:31:44 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 96:40:44 Power Generator failure (Faulty board) PC board freeze. Spare not yet available. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 95:42:44 Power Generator Failure (Engine broken) The team is struggling due to torrential rains in the region. A new ETA will be shared INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 84:18:44 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC413173 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 7/27/2020 18:32 81:48:44 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 9h55 PM. ETR to be provided. INC414294 HDC166 NAN_GOMME Artibonite Ericsson 2G D Talkpool 7/29/2020 18:39 33:41:44 Power Generator Failure (Head cylinder issue) The team is struggling due to torrential rains in the region. A new ETR will be shared INC414405 HDS325 SAUFI Sud-Est Ericsson 2G A Talkpool 7/29/2020 19:34 32:46:44 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing with TP team. INC414445 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 7/29/2020 21:40 30:40:44 Power Power Failure (Solar System failure) Solar system failed. Site will be back up once the solar energy back to the normal . INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/30/2020 0:24 27:56:44 Power Power (Sabotage) Site has been sabotaged. Next update to share when available INC414555 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/30/2020 8:15 20:05:44 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR recovery plan is expected from TP INC414659 HAIDS140 PEROU Sud ZTE 2G D Talkpool 7/30/2020 9:23 18:57:44 Power Generator failure (Indeterminate) Fuel added, power team is on the way to start the genset. ETA: 8:20 PM INC414838 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 7/30/2020 14:22 13:58:44 Power Generator failure (Indeterminate) River flooded, Team cannot reach INC415010 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/30/2020 15:15 13:05:44 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC414751 HDC258 MARMELADE Artibonite Ericsson 2G+3G C Talkpool 7/30/2020 17:50 10:30:44 Transmission Transmission (Indeterminate) TX team cannot provide update. INC414926 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 7/30/2020 17:58 10:22:44 Power Power Failure (Indeterminate) Site is suspected out of fuel, awaiting pictures to confirm. INC414900 HDC370 COLLADERE Centre Ericsson 2G B Talkpool 7/30/2020 18:22 9:58:44 Transmission Transmission (Indeterminate) TX team cannot provide update. INC415002 HDS028 RAMPA_2 Sud-Est Ericsson 2G D Talkpool 7/30/2020 18:26 9:54:44 Power Generator failure (Indeterminate) Due to heavy rain, team can't go to the site for now. INC415002 HDS282 LA_BRESILLIENNE Sud-Est Ericsson 2G D Talkpool 7/30/2020 18:26 9:54:44 Dependent Affected by the power issue at the main site Affected by HDS028 INC415002 HDS285 JACSON BAINET Sud-Est Ericsson 2G D Talkpool 7/30/2020 18:26 9:54:44 Dependent Affected by the power issue at the main site Affected by HDS028 INC415008 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 7/30/2020 18:30 9:50:44 Power Power Failure (Indeterminate) Team claims unsafe area, ETA 7:00 AM. INC414940 HDS351 ANSE_A_PITRE Sud-Est Ericsson 3G B Talkpool 7/30/2020 19:15 9:05:44 Transmission Transmission (Indeterminate) Talkpool doesn't manage team to go to the site INC414946 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/30/2020 19:33 8:47:44 Power Generator failure (Indeterminate) Backup genset is out of fuel. ETA not yet available INC414946 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/30/2020 19:33 8:47:44 Dependent Affected by the power issue at the main site Affected by HDS277 INC415018 HAIDN030 RUE_ FLAUBERT Nord Ericsson 2G A O&M FUEL 7/30/2020 19:47 8:33:44 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/30/2020 at 10:45PM. ETR to be provided. INC412616 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/30/2020 19:49 8:31:44 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC415021 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G+3G C Talkpool 7/30/2020 20:19 8:01:44 Power Generator failure (Indeterminate) Dynamo is faulty. Spare not yet available INC415030 HDO089 CITE_ETERNEL Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/30/2020 20:54 7:26:44 Power Generator failure (Indeterminate) Site located in red zone, Team will reach it 7/31/2020 , around 7:00AM INC415033 HAIDO029 CROIX_DES_MISSIONS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/30/2020 21:15 7:05:44 Power Generator failure (Indeterminate) No access at night due to private house. Team will be on site around 7:30AM INC415039 HDS278 KAY FEJIS Sud Ericsson 2G D Talkpool 7/30/2020 21:38 6:42:44 Power Generator failure (Indeterminate) Talkpool doesn't manage team to go to the site INC415039 HDS197 MADAME LOUIS Sud Ericsson 2G D Talkpool 7/30/2020 21:38 6:42:44 Dependent Affected by the power issue at the main site Affected by HDS278 INC415041 HAIDO600 LIZON_39 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/30/2020 21:40 6:40:44 Power Generator failure (Indeterminate) Talkpool refuse to go on site at night , They claim that the area is unsafe INC415045 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/30/2020 21:51 6:29:44 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415052 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 7/30/2020 22:48 5:32:44 Power Generator failure (Indeterminate) Remote area. Tomorrow morning 6:00 AM INC414989 HDO378 CHATULEY Ouest Ericsson 2G A Talkpool 7/30/2020 23:30 4:50:44 Power Generator failure (Indeterminate) Access issue. Follow up is ongoing INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G D Talkpool 7/30/2020 23:30 4:50:44 Power Generator failure (Indeterminate) Site suspected down for fuel. Picture will be added for confirmation. INC415059 HDC302 LESTERE LARGUE Artibonite Ericsson 2G D Talkpool 7/30/2020 23:40 4:40:44 Power Power Failure (Indeterminate) Team claims unsafe area, ETA 7:00 AM. INC414990 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/30/2020 23:43 4:37:44 Power Generator failure (Indeterminate) Site located in red zone, Team will reach it 7/31/2020 , around 7:00AM INC414990 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/30/2020 23:43 4:37:44 Dependent Affected by the power issue at the main site Attached to HDO200 INC415065 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/31/2020 0:15 4:05:44 Power Power Failure (Indeterminate) Team is aware, follow up is ongoing for genset swapping. Next update will be share once available. INC415065 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 7/31/2020 0:15 4:05:44 Dependent Affected by the power issue at the main site Affected by HDO321 INC415065 HDO454 ROCHE_BLANCHE Ouest Ericsson 2G D Talkpool 7/31/2020 0:15 4:05:44 Dependent Affected by the power issue at the main site Affected by HDO321 INC415070 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 7/31/2020 0:30 3:50:44 Dependent Affected by the power issue at the main site Affected by HDC360 INC414971 HAIDN230 NAN_CHAMPS Nord Ericsson 2G+3G C Talkpool 7/31/2020 1:20 3:00:44 Transmission Transmission (Indeterminate) Tx team is aware, ETA 4:00AM expired, more update is expected from team. INC414971 HDN323 JACQUESYL Nord-Est Ericsson 2G D Talkpool 7/31/2020 1:20 3:00:44 Dependent Affected by the power issue at the main site Affected by HAIDN230 INC414971 HDN329 PARC CARACOL III Nord-Est Ericsson 2G C Talkpool 7/31/2020 1:20 3:00:44 Dependent Affected by the power issue at the main site Affected by HAIDN230 INC414971 HDN327 PARC CARACOL Nord-Est Ericsson 2G C Talkpool 7/31/2020 1:20 3:00:44 Dependent Affected by the power issue at the main site Affected by HAIDN230 INC414971 HDN253 K-FOU_CARACOL Nord-Est Ericsson 2G D Talkpool 7/31/2020 1:20 3:00:44 Dependent Affected by the power issue at the main site Affected by HAIDN230 INC414971 HDN217 TROU_DU_NORD Nord-Est Ericsson 3G A Talkpool 7/31/2020 1:20 3:00:44 Dependent Affected by the power issue at the main site Affected by HAIDN230 INC414971 HDN231 DEPHASIEN Nord-Est Ericsson 3G B Talkpool 7/31/2020 1:20 3:00:44 Dependent Affected by the power issue at the main site Affected by HAIDN230 INC415101 HDC264 LIANCOURT Artibonite Ericsson 2G+3G B Talkpool 7/31/2020 2:06 2:14:44 Power Power Failure (Indeterminate) Due bad weather condition, team will reach site at 8:00AM. INC415101 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 7/31/2020 2:06 2:14:44 Dependent Affected by the power issue at the main site Affected by HDC264 INC415102 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 2G+3G B Talkpool 7/31/2020 2:18 2:02:44 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415032 HAIDO476 CLERCINE_8 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/31/2020 2:32 1:48:44 Power Generator Failure (Alternator Failure) DC alternator faulty , more feedback is expected from TP Team INC415018 HAIDN031 RUE CERAMIQUE Nord Ericsson 2G B O&M FUEL 7/31/2020 3:07 1:13:44 Dependent Affected by the fuel issue at the main site Affected by HAIDN030 INC415058 HAIDS102 COQUETTE SUD ZTE 2G+3G C Talkpool 7/31/2020 3:22 0:58:44 Power Generator failure (Indeterminate) Team is informed. No ETA yet Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC410538 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C 22-Jul-20 Security Site halted for investigation Security No ETR yet INC410538 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D 22-Jul-20 Dependent Affected by HGA134 Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 31 04:29:07 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 31 Jul 2020 10:29:07 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (06:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1157:02:29 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 1031:05:29 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 261:01:29 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC414857 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 161:08:29 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414777 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 161:05:29 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414780 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 116:43:29 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412517 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/26/2020 9:55 116:33:29 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 110:50:29 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC412777 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 0:46 101:42:29 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 87:30:29 Power Generator failure (Indeterminate) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/29/2020 3:06 51:22:29 RBS RBS Fault (Indeterminate) Sector B down. TX team is informed. INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 51:14:29 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 38:33:29 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414194 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/29/2020 16:07 38:21:29 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC414439 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 7/29/2020 21:30 32:58:29 RBS RBS Fault (DTRU failure) Sector A down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC414468 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/30/2020 1:02 29:26:29 RBS RBS Fault (DUG Failure) Faulty DUG & Rectifier. Spare part not yet available. ETR cannot be provided INC414863 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/30/2020 15:30 14:58:29 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC414917 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 7/30/2020 17:40 12:48:29 RBS RBS Fault (Indeterminate) Tx team cannot work at the site due heavy rain in the region. More update will be share once available. INC415021 HGA007 REYNOLDS Nippes Ericsson 2G D Talkpool 7/30/2020 20:19 10:09:29 Dependent Affected by the power issue at the main site Affected by HGA028 INC415021 HGA027 SAINTE_BELAIRE Nippes Ericsson 2G D Talkpool 7/30/2020 20:19 10:09:29 Dependent Affected by the power issue at the main site Affected by HGA028 INC415021 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 7/30/2020 20:19 10:09:29 Dependent Affected by the power issue at the main site Affected by HGA028 INC415034 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 7/30/2020 21:20 9:08:29 RBS RBS Fault (Indeterminate) Tx team cannot work at the site due heavy rain in the region. More update will be share once available. INC415093 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 7/31/2020 4:10 2:18:29 RBS RBS Fault (Indeterminate) 900 Band down, Tx team cannot provide update. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 31 05:41:23 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 31 Jul 2020 11:41:23 +0000 Subject: [Rantt] NOC SITES REPORT updated for this July 31st, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this July 31st, 2020 till 7:00 AM > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 309:36:31 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 288:41:31 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 230:25:31 Power Generator Failure (Engine broken) An assesment was submitted. Next update to share when available INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 7/21/2020 21:12 226:23:31 Transmission Transmission (Indeterminate) Fuel added and 3G remains down. Digicel TX Team assistance is needed INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 215:01:31 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 206:29:31 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 205:17:31 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 201:21:31 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 180:33:31 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 129:15:31 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 129:15:31 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 104:46:31 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 99:55:31 Power Generator failure (Faulty board) PC board freeze. Spare not yet available. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 98:57:31 Power Generator Failure (Engine broken) The team is struggling due to torrential rains in the region. A new ETA will be shared INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 87:33:31 Power Generator Failure (Engine broken) An assesment was submitted. Next update to share when available INC413173 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 7/27/2020 18:32 85:03:31 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 9h55 PM. ETR to be provided. INC414294 HDC166 NAN_GOMME Artibonite Ericsson 2G D Talkpool 7/29/2020 18:39 36:56:31 Power Generator Failure (Head cylinder issue) The team is struggling due to torrential rains in the region. A new ETR will be shared INC414405 HDS325 SAUFI Sud-Est Ericsson 2G A Talkpool 7/29/2020 19:34 36:01:31 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing with TP team. INC414445 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 7/29/2020 21:40 33:55:31 Power Power Failure (Solar System failure) Solar system failed. Site will be back up once the solar energy back to the normal . INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/30/2020 0:24 31:11:31 Power Power (Sabotage) Site has been sabotaged. Next update to share when available INC414555 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/30/2020 8:15 23:20:31 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR recovery plan is expected from TP INC414838 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 7/30/2020 14:22 17:13:31 Power Generator failure (Indeterminate) River flooded, Team cannot reach INC415010 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/30/2020 15:15 16:20:31 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC414751 HDC258 MARMELADE Artibonite Ericsson 2G+3G C Talkpool 7/30/2020 17:50 13:45:31 Transmission Transmission (Indeterminate) Tx team cannot provide update. INC414926 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 7/30/2020 17:58 13:37:31 Power Power Failure (Indeterminate) Site is supected out of fuel, awaiting pictures to confirm. INC414900 HDC370 COLLADERE Centre Ericsson 2G B Talkpool 7/30/2020 18:22 13:13:31 Transmission Transmission (Indeterminate) Tx team cannot provide update. INC415002 HDS028 RAMPA_2 Sud-Est Ericsson 2G D Talkpool 7/30/2020 18:26 13:09:31 Power Generator failure (Indeterminate) Due to heavy rain, team can't go to the site for now. INC415002 HDS282 LA_BRESILLIENNE Sud-Est Ericsson 2G D Talkpool 7/30/2020 18:26 13:09:31 Dependent Affected by the power issue at the main site Affected by HDS028 INC415002 HDS285 JACSON BAINET Sud-Est Ericsson 2G D Talkpool 7/30/2020 18:26 13:09:31 Dependent Affected by the power issue at the main site Affected by HDS028 INC415008 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 7/30/2020 18:30 13:05:31 Power Power Failure (Indeterminate) Team needs 30 more mns to reach the site, new ETA 7:30AM. INC414940 HDS351 ANSE_A_PITRE Sud-Est Ericsson 3G B Talkpool 7/30/2020 19:15 12:20:31 Transmission Transmission (Indeterminate) Talkpool doesn't manage team to go to the site INC414946 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/30/2020 19:33 12:02:31 Power Generator failure (Indeterminate) Backup genset is out of fuel. ETA not yet available INC414946 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/30/2020 19:33 12:02:31 Dependent Affected by the power issue at the main site Affected by HDS277 INC415018 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE A O&M FUEL 7/30/2020 19:47 11:48:31 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/30/2020 at 10:45PM. ETR to be provided. INC412616 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/30/2020 19:49 11:46:31 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC415021 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G+3G C Talkpool 7/30/2020 20:19 11:16:31 Power Generator failure (Indeterminate) Dynamo is faulty. Spare not yet available INC415030 HDO089 CITE_ETERNEL Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/30/2020 20:54 10:41:31 Power Generator failure (Indeterminate) Site located in red zone, Team will reach it 7/31/2020 , arround 7:00AM INC415033 HAIDO029 CROIX_DES_MISSIONS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/30/2020 21:15 10:20:31 Power Generator failure (Indeterminate) No access at night due to private house. Team will be on site arround 7:30AM INC415039 HDS278 KAY FEJIS Sud Ericsson 2G D Talkpool 7/30/2020 21:38 9:57:31 Power Generator failure (Indeterminate) Team is informed. ETA 7:00 AM INC415039 HDS197 MADAME LOUIS Sud Ericsson 2G D Talkpool 7/30/2020 21:38 9:57:31 Dependent Affected by the power issue at the main site Affected by HDS278 INC415041 HAIDO600 LIZON_39 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/30/2020 21:40 9:55:31 Power Generator failure (Indeterminate) Talkpool refuse to go on site at night , They claim that the area is unsafe INC415043 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 7/30/2020 21:50 9:45:31 Power Power Failure (Indeterminate) Team needs 1 more hour to reach site, New ETA 8:00AM. INC415045 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/30/2020 21:51 9:44:31 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415052 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 7/30/2020 22:48 8:47:31 Power Generator failure (Indeterminate) Remote area. ETA 7:00 AM INC414989 HDO378 CHATULEY Ouest Ericsson 2G A Talkpool 7/30/2020 23:30 8:05:31 Power Generator failure (Indeterminate) Team is working on the site INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G D Talkpool 7/30/2020 23:30 8:05:31 Power Generator failure (Indeterminate) Site suspected down for fuel. Picture will be added for confirmation. INC415059 HDC302 LESTERE LARGUE Artibonite Ericsson 2G D Talkpool 7/30/2020 23:40 7:55:31 Power Power Failure (Indeterminate) Team claims unsafe area, ETA 7:00 AM expired, more update is expected from team. INC414990 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/30/2020 23:43 7:52:31 Power Generator failure (Indeterminate) Site located in red zone, Team will reach it 7/31/2020 , arround 7:00AM INC414990 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/30/2020 23:43 7:52:31 Dependent Affected by the power issue at the main site Attached to HDO200 INC415065 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/31/2020 0:15 7:20:31 Power Power Failure (Indeterminate) Suspected Engine broken, awaiting for pictures to confirm. INC415065 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 7/31/2020 0:15 7:20:31 Dependent Affected by the power issue at the main site Affected by HDO321 INC415065 HDO454 ROCHE_BLANCHE Ouest Ericsson 2G D Talkpool 7/31/2020 0:15 7:20:31 Dependent Affected by the power issue at the main site Affected by HDO321 INC415070 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 7/31/2020 0:30 7:05:31 Power Power Failure (Solar System failure) Solar system failed due to the bad weather in the region. INC415070 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 7/31/2020 0:30 7:05:31 Dependent Affected by the power issue at the main site Affected by HDC360 INC414971 HDN230 NAN_CHAMPS Nord Ericsson 2G+3G B Talkpool 7/31/2020 1:20 6:15:31 Transmission Transmission (Indeterminate) Access granted, team is working on site. INC414971 HDN323 JACQUESYL Nord-Est Ericsson 2G D Talkpool 7/31/2020 1:20 6:15:31 Dependent Affected by the power issue at the main site Affected by HDN230 INC414971 HDN254 TROU_DU_NORD Nord-Est Ericsson 2G B Talkpool 7/31/2020 1:20 6:15:31 Dependent Affected by the power issue at the main site Affected by HDN230 INC414971 HDN328 DEPHASIEN Nord-Est Ericsson 2G B Talkpool 7/31/2020 1:20 6:15:31 Dependent Affected by the power issue at the main site Affected by HDN230 INC414971 HDN329 PARC CARACOL III Nord-Est Ericsson 2G C Talkpool 7/31/2020 1:20 6:15:31 Dependent Affected by the power issue at the main site Affected by HDN230 INC414971 HDN327 PARC CARACOL Nord-Est Ericsson 2G C Talkpool 7/31/2020 1:20 6:15:31 Dependent Affected by the power issue at the main site Affected by HDN230 INC414971 HDN253 K-FOU_CARACOL Nord-Est Ericsson 2G D Talkpool 7/31/2020 1:20 6:15:31 Dependent Affected by the power issue at the main site Affected by HDN230 INC415101 HDC264 LIANCOURT Artibonite Ericsson 2G+3G B Talkpool 7/31/2020 2:06 5:29:31 Power Power Failure (Indeterminate) Due bad weather condition, team will reach site at 8:00AM. INC415101 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 7/31/2020 2:06 5:29:31 Dependent Affected by the power issue at the main site Affected by HDC264 INC415102 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 2G+3G B Talkpool 7/31/2020 2:18 5:17:31 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415032 HAIDO476 CLERCINE_8 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/31/2020 2:32 5:03:31 Power Generator Failure (Alternator Failure) DC alternator faulty , more feedback is expected from TP Team INC415018 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B O&M FUEL 7/31/2020 3:07 4:28:31 Dependent Affected by the fuel issue at the main site Affected by HAIDN030 INC415058 HAIDS102 COQUETTE Sud ZTE 2G+3G C Talkpool 7/31/2020 3:22 4:13:31 Power Generator failure (Indeterminate) Team is waiting for access INC415091 HAIDO610 SANTO_25 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/31/2020 4:05 3:30:31 Power Generator failure (Indeterminate) Team on site waiting for access INC415088 HDN221 PLAINE_DU_NORD Nord Ericsson 2G B Talkpool 7/31/2020 6:02 1:33:31 Transmission Transmission (Indeterminate) Team is working on site. INC415088 HDN222 ACUL_DU_NORD Nord Ericsson 2G D Talkpool 7/31/2020 6:02 1:33:31 1057033:20:00 Affected by the Transmission issue at the main site Affected by HDN221 INC415088 HDN223 CARREFOUR_DUTY Nord Ericsson 2G D Talkpool 7/31/2020 6:02 1:33:31 1057033:20:00 Affected by the Transmission issue at the main site Affected by HDN221 INC415088 HDN264 GRISON_GARDE Nord Ericsson 2G D Talkpool 7/31/2020 6:02 1:33:31 1057033:20:00 Affected by the Transmission issue at the main site Affected by HDN221 INC415088 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 7/31/2020 6:02 1:33:31 1057033:20:00 Affected by the Transmission issue at the main site Affected by HDN221 INC415088 HDN305 HABITATION DUBRE Nord Ericsson 2G D Talkpool 7/31/2020 6:02 1:33:31 1057033:20:00 Affected by the Transmission issue at the main site Affected by HDN221 INC415088 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 7/31/2020 6:02 1:33:31 1057033:20:00 Affected by the Transmission issue at the main site Affected by HDN221 INC413797 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/31/2020 6:06 1:29:31 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414913 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/31/2020 6:06 1:29:31 Power Power Failure (Solar System failure) Solar system failed due to the bad weather in the region. INC414913 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/31/2020 6:06 1:29:31 Dependent Affected by the power issue at the main site Affected by HDC318. INC415206 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/31/2020 6:06 1:29:31 Power Power Failure (Solar System failure) Solar system failed due to the bad weather in the region. INC415080 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 7/31/2020 6:20 1:15:31 Power Generator failure (Indeterminate) Site is running on commercial power. INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Talkpool 7/31/2020 6:48 0:47:31 Transmission Transmission (Indeterminate) Team is aware, ETA to be provided. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1158:09:31 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 1032:12:31 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 262:08:31 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC414857 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 162:15:31 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414777 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 162:12:31 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414780 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 117:50:31 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412517 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/26/2020 9:55 117:40:31 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 111:57:31 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC412777 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 0:46 102:49:31 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 88:37:31 Power Generator failure (Indeterminate) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/29/2020 3:06 52:29:31 RBS RBS Fault (Indeterminate) Sector B down. Tx team is informed. INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 52:21:31 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 39:40:31 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414194 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/29/2020 16:07 39:28:31 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC414439 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 7/29/2020 21:30 34:05:31 RBS RBS Fault (DTRU failure) Sector A down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC414468 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/30/2020 1:02 30:33:31 RBS RBS Fault (DUG Failure) Faulty DUG & Rectifier. Spare part not yet available. ETR cannot be provided INC414863 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/30/2020 15:30 16:05:31 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC414917 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 7/30/2020 17:40 13:55:31 RBS RBS Fault (Indeterminate) Tx team cannot work at the site due heavy rain in the region. More update will be share once available. INC415021 HGA007 REYNOLDS Nippes Ericsson 2G D Talkpool 7/30/2020 20:19 11:16:31 Dependent Affected by the power issue at the main site Affected by HGA028 INC415021 HGA027 SAINTE_BELAIRE Nippes Ericsson 2G D Talkpool 7/30/2020 20:19 11:16:31 Dependent Affected by the power issue at the main site Affected by HGA028 INC415021 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 7/30/2020 20:19 11:16:31 Dependent Affected by the power issue at the main site Affected by HGA028 INC415034 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 7/30/2020 21:20 10:15:31 RBS RBS Fault (Indeterminate) Tx team cannot work at the site due heavy rain in the region. More update will be share once available. INC415093 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 7/31/2020 4:10 3:25:31 RBS RBS Fault (Indeterminate) 900 Band down, Tx team cannot provide update. Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Sites Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC414914 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 7/30/2020 17:22 7/30/2020 21:19 3:56:13 4:00:00 Compliant Power Generator failure (High temperature) High temp on genset due to over coolant consumption OK 1 Gallon of water was added. INC414914 HGA047 VALADE Nippes Ericsson 2G D Talkpool 7/30/2020 17:22 7/30/2020 21:19 3:56:13 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HGA031 Cascaded Back in service with the main site. INC414449 HAIDO156 BUTTE_BOYER Port-au-Prince Huawei 2G+3G+LTE C O&M_Fuel 7/29/2020 22:32 7/30/2020 18:33 20:00:32 4:00:00 Not Compliant Power Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Site up after refueling INC414398 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/30/2020 1:35 7/30/2020 18:40 17:04:37 4:00:00 Not Compliant Power Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Site up after refueling INC414919 HAIDO282 RUE_ELIE_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/30/2020 17:51 7/30/2020 19:33 1:42:00 4:00:00 Compliant Power Generator failure (Low Voltage) DC LOW VOLTAGE , BATTERY WAS DISCONNECTED OK CONNECTED BATTERY, RESET ALARM, INC414449 HDO640 CLERCINE_IMP.ST FLEUR_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/29/2020 22:32 7/30/2020 18:33 20:00:32 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Attached to HDO156 Cascaded Back in the air to the main site INC414779 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G A Talkpool 7/30/2020 15:34 7/30/2020 18:34 3:00:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure OK Oil sensor has been cleaned and 1/4 oil added and genset restarted INC414920 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/30/2020 17:45 7/30/2020 21:30 3:44:57 4:00:00 Compliant Power Generator failure (High temperature) Hig Teamp due to fan belt broken OK 1 Gallon of coolant added , and genset restarted INC414931 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/30/2020 18:51 7/30/2020 21:35 2:43:37 4:00:00 Compliant Power Generator Failure (Overloaded) overload due to illegal connection by property owner' OK reset alarm and restart generator INC414978 HAIDO533 WANEY_93 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/30/2020 22:12 7/30/2020 23:30 1:17:37 4:00:00 Compliant Power Generator failure (Indeterminate) site was running on battery and did not restarted after delay OK reset alarm, restart genset INC414968 HDO631 CAZEAU_SEMINAIRE_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/30/2020 21:06 7/30/2020 23:10 2:04:00 4:00:00 Compliant Power Generator Failure (Underspeed) Underspeed OK reset alarm and restart genset INC414968 HDO003 BAMBOO_HOTEL Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/30/2020 21:06 7/30/2020 23:10 2:04:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO631 Cascaded Back in the air to the main site INC414851 COW032 ENNERY_COW Artibonite Ericsson 2G D Talkpool 7/30/2020 14:50 7/30/2020 19:32 4:41:20 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate. Need to be justified Team clean oil sensor and genset restarted. INC414895 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 7/30/2020 17:54 7/30/2020 19:15 1:21:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate. OK Back up without intervention from power team. INC414895 HDC226 MARIN Artibonite Ericsson 2G D Talkpool 7/30/2020 17:54 7/30/2020 19:15 1:21:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC266 Cascaded Back on air with the main site INC414933 HAIDN015 KFOU_LANMO Nord ZTE 2G+3G C Talkpool 7/30/2020 17:14 7/30/2020 18:43 1:29:27 4:00:00 Compliant Power Power Failure (Indeterminate) Fail to start. OK Power rest has been made and genset restarted. INC414707 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Talkpool 7/30/2020 22:06 7/31/2020 1:51 3:45:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by the link HDN001-HDC118 And Vigie-HDN208 Cascaded Back up with the link. INC414707 HAIDN003 VERTIERE Nord ZTE 2G+3G+LTE A Talkpool 7/30/2020 22:06 7/31/2020 1:51 3:45:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by the link HDN001-HDC118 And Vigie-HDN208 Cascaded Back up with the link. INC414707 HAIDN021 ST_PHILOMENE Nord ZTE 2G+3G+LTE A Talkpool 7/30/2020 22:06 7/31/2020 1:51 3:45:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by the link HDN001-HDC118 And Vigie-HDN208 Cascaded Back up with the link. INC414707 HAIDN024 CITE_VERTIERES Nord ZTE 2G+3G+LTE A Talkpool 7/30/2020 22:06 7/31/2020 1:51 3:45:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by the link HDN001-HDC118 And Vigie-HDN208 Cascaded Back up with the link. INC414707 HAIDN018 BAS_VERTIERES Nord ZTE 2G+3G+LTE A Talkpool 7/30/2020 22:06 7/31/2020 1:51 3:45:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by the link HDN001-HDC118 And Vigie-HDN208 Cascaded Back up with the link. INC414707 HAIDN017 VAUDREUIL Nord ZTE 2G+3G+LTE A Talkpool 7/30/2020 22:06 7/31/2020 1:51 3:45:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by the link HDN001-HDC118 And Vigie-HDN208 Cascaded Back up with the link. INC414707 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 7/30/2020 22:06 7/31/2020 1:51 3:45:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by the link HDN001-HDC118 And Vigie-HDN208 Cascaded Back up with the link. INC414707 HAIDN037 BLUE_HILLS_COW Nord ZTE 2G+3G+LTE B Talkpool 7/30/2020 22:06 7/31/2020 1:51 3:45:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by the link HDN001-HDC118 And Vigie-HDN208 Cascaded Back up with the link. INC414707 HAIDN313 LORY Nord ZTE 2G+3G C Talkpool 7/30/2020 22:06 7/31/2020 1:51 3:45:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by the link HDN001-HDC118 And Vigie-HDN208 Cascaded Back up with the link. INC414707 HAIDN008 BELLE_PLAINE Nord ZTE 2G+3G C Talkpool 7/30/2020 22:06 7/31/2020 1:51 3:45:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by the link HDN001-HDC118 And Vigie-HDN208 Cascaded Back up with the link. INC414707 HAIDN042 TI SEZON Nord ZTE 2G+3G C Talkpool 7/30/2020 22:06 7/31/2020 1:51 3:45:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by the link HDN001-HDC118 And Vigie-HDN208 Cascaded Back up with the link. INC414707 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 7/30/2020 22:06 7/31/2020 1:51 3:45:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by the link HDN001-HDC118 And Vigie-HDN208 Cascaded Back up with the link. INC414707 HAIDN010 BARRIERE_BOUTEILLE Nord ZTE 2G+3G+LTE A Talkpool 7/30/2020 22:06 7/31/2020 1:51 3:45:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by the link HDN001-HDC118 And Vigie-HDN208 Cascaded Back up with the link. INC414707 HAIDN001 BREDA Nord ZTE 2G+3G+LTE A Talkpool 7/30/2020 22:06 7/31/2020 1:51 3:45:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by the link HDN001-HDC118 And Vigie-HDN208 Cascaded Back up with the link. INC414707 HAIDN036 CITE_DU_PEUPLE Nord ZTE 2G+3G+LTE A Talkpool 7/30/2020 22:06 7/31/2020 1:51 3:45:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by the link HDN001-HDC118 And Vigie-HDN208 Cascaded Back up with the link. INC414707 HAIDN016 MORNE_ROUGE Nord ZTE 2G+3G+LTE A Talkpool 7/30/2020 10:36 7/31/2020 1:51 15:14:43 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by the link HDN001-HDC118 And Vigie-HDN208 Cascaded Back up with the link. INC414707 HAIDN271 CERCLE EN VILLE Nord ZTE 2G+3G C Talkpool 7/30/2020 10:36 7/31/2020 1:51 15:14:43 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by the link HDN001-HDC118 And Vigie-HDN208 Cascaded Back up with the link. INC414707 HAIDN039 BALAN Nord ZTE 2G+3G B Talkpool 7/30/2020 10:36 7/31/2020 1:51 15:14:43 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by the link HDN001-HDC118 And Vigie-HDN208 Cascaded Back up with the link. INC414707 HAIDN312 BALAN Nord ZTE 2G+3G C Talkpool 7/30/2020 10:36 7/31/2020 1:51 15:14:43 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by the link HDN001-HDC118 And Vigie-HDN208 Cascaded Back up with the link. INC414707 HDN222 ACUL_DU_NORD Nord Ericsson 2G+3G D Talkpool 7/30/2020 22:06 7/31/2020 1:51 3:45:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by the link HDN001-HDC118 And Vigie-HDN208 Cascaded Back up with the link. INC414707 HDN223 CARREFOUR_DUTY Nord Ericsson 2G+3G D Talkpool 7/30/2020 22:06 7/31/2020 1:51 3:45:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by the link HDN001-HDC118 And Vigie-HDN208 Cascaded Back up with the link. INC414707 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G+3G D Talkpool 7/30/2020 22:06 7/31/2020 1:51 3:45:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by the link HDN001-HDC118 And Vigie-HDN208 Cascaded Back up with the link. INC414707 HDN305 HABITATION DUBRE Nord Ericsson 2G D Talkpool 7/30/2020 22:06 7/31/2020 1:51 3:45:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by the link HDN001-HDC118 And Vigie-HDN208 Cascaded Back up with the link. INC414707 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 7/30/2020 22:06 7/31/2020 1:51 3:45:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by the link HDN001-HDC118 And Vigie-HDN208 Cascaded Back up with the link. INC414707 HDN264 GRISON_GARDE Nord Ericsson 2G D Talkpool 7/30/2020 22:06 7/31/2020 1:51 3:45:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by the link HDN001-HDC118 And Vigie-HDN208 Cascaded Back up with the link. INC414707 HDN211 MILOT Nord Ericsson 3G B Talkpool 7/30/2020 22:06 7/31/2020 1:51 3:45:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by the link HDN001-HDC118 And Vigie-HDN208 Cascaded Back up with the link. INC414707 HDN245 BAS_LIMBE Nord Ericsson 3G B Talkpool 7/30/2020 22:06 7/31/2020 1:51 3:45:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by the link HDN001-HDC118 And Vigie-HDN208 Cascaded Back up with the link. INC414707 HDN208 LIMBE Nord Ericsson 3G A Talkpool 7/30/2020 22:06 7/31/2020 1:51 3:45:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by the link HDN001-HDC118 And Vigie-HDN208 Cascaded Back up with the link. INC414982 HAIDN045 BERGER Nord ZTE 2G+3G B Talkpool 7/31/2020 1:20 7/31/2020 6:13 4:53:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution are pending from the contractor. Cells Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC411060 HDS020 MONCHILE_2 Sud-Est Ericsson 2G A Talkpool 7/23/2020 0:37 7/30/2020 20:18 187:40:32 4:00:00 Not Compliant Transmission Transmission (RAU failure) Faulty RAU Spare Faulty RAU has been replaced INC412667 HDS300 VALLEE_DE_JACMEL Sud-Est Ericsson 2G A Talkpool 7/26/2020 14:06 7/30/2020 20:40 102:33:31 4:00:00 Not Compliant RBS RBS Fault ( DUG Faulty) Faulty DUG Need to be justified The faulty DUG has been replaced INC413705 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 7/28/2020 15:30 7/30/2020 20:40 53:10:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS292 Cascaded Back in service with the main site. INC414564 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Talkpool 7/30/2020 8:40 7/30/2020 21:12 12:31:18 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Pending Need to be justified RCA and resolution details still pending from the contractor INC414784 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G C Talkpool 7/30/2020 15:40 7/30/2020 21:40 6:00:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Pending Need to be justified RCA and resolution details still pending from the contractor INC414861 HDS308 FOND_JN_NOEL Sud-Est Ericsson 2G D Talkpool 7/30/2020 15:15 7/30/2020 21:40 6:24:20 4:00:00 Not Compliant RBS RBS Fault (Rectifier failure) Rectifier faulty. Spare Rectifier has been replaced Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 31 06:58:15 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 31 Jul 2020 12:58:15 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM Message-ID: Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 8 16 16 36 76 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 53 10 0 0 56 ZTE 9 8 3 0 9 Huawei 11 11 11 0 11 Network 73 29 14 0 76 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 47 5 0 6 18 76 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 310:44:30 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 289:49:30 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 231:33:30 Power Generator Failure (Engine broken) An assesment was submitted. Next update to share when available INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 7/21/2020 21:12 227:31:30 Transmission Transmission (Indeterminate) Fuel added and 3G remains down. Digicel TX Team assistance is needed INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 216:09:30 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 207:37:30 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 206:25:30 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 202:29:30 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 181:41:30 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 130:23:30 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 130:23:30 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 105:54:30 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 101:03:30 Power Generator failure (Faulty board) PC board freeze. Spare not yet available. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 100:05:30 Power Generator Failure (Engine broken) The team is struggling due to torrential rains in the region. A new ETA will be shared INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 88:41:30 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC413173 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 7/27/2020 18:32 86:11:30 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 9h55 PM. ETR to be provided. INC414294 HDC166 NAN_GOMME Artibonite Ericsson 2G D Talkpool 7/29/2020 18:39 38:04:30 Power Generator Failure (Head cylinder issue) The team is struggling due to torrential rains in the region. A new ETR will be shared INC414405 HDS325 SAUFI Sud-Est Ericsson 2G A Talkpool 7/29/2020 19:34 37:09:30 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing with TP team. INC414445 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 7/29/2020 21:40 35:03:30 Power Power Failure (Solar System failure) Solar system failed. Site will be back up once the solar energy back to the normal . INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/30/2020 0:24 32:19:30 Power Power (Sabotage) Site has been sabotaged. Next update to share when available INC414555 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/30/2020 8:15 24:28:30 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR recovery plan is expected from TP INC414838 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 7/30/2020 14:22 18:21:30 Power Generator failure (Indeterminate) River flooded, Team cannot reach INC415010 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/30/2020 15:15 17:28:30 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC414751 HDC258 MARMELADE Artibonite Ericsson 2G+3G C Talkpool 7/30/2020 17:50 14:53:30 Transmission Transmission (Indeterminate) Tx team cannot provide update. INC414926 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 7/30/2020 17:58 14:45:30 Power Power Failure (Indeterminate) Site is suspected out of fuel, awaiting pictures to confirm. INC414900 HDC370 COLLADERE Centre Ericsson 2G B Talkpool 7/30/2020 18:22 14:21:30 Transmission Transmission (Indeterminate) Tx team cannot provide update. INC415002 HDS028 RAMPA_2 Sud-Est Ericsson 2G D Talkpool 7/30/2020 18:26 14:17:30 Power Generator failure (Indeterminate) Due to heavy rain, team can't go to the site for now. INC415002 HDS282 LA_BRESILLIENNE Sud-Est Ericsson 2G D Talkpool 7/30/2020 18:26 14:17:30 Dependent Affected by the power issue at the main site Affected by HDS028 INC415002 HDS285 JACSON BAINET Sud-Est Ericsson 2G D Talkpool 7/30/2020 18:26 14:17:30 Dependent Affected by the power issue at the main site Affected by HDS028 INC415008 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 7/30/2020 18:30 14:13:30 Power Power Failure (Indeterminate) Team needs 30 more mns to reach the site, new ETA 7:30AM. INC414940 HDS351 ANSE_A_PITRE Sud-Est Ericsson 3G B Talkpool 7/30/2020 19:15 13:28:30 Transmission Transmission (Indeterminate) Talkpool doesn't manage team to go to the site INC414946 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/30/2020 19:33 13:10:30 Power Generator failure (Indeterminate) Backup genset is out of fuel. ETA not yet available INC414946 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/30/2020 19:33 13:10:30 Dependent Affected by the power issue at the main site Affected by HDS277 INC415018 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE A O&M FUEL 7/30/2020 19:47 12:56:30 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/30/2020 at 10:45PM. ETR to be provided. INC412616 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/30/2020 19:49 12:54:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC415021 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G+3G C Talkpool 7/30/2020 20:19 12:24:30 Power Generator failure (Indeterminate) Dynamo is faulty. Spare not yet available INC415030 HDO089 CITE_ETERNEL Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/30/2020 20:54 11:49:30 Power Generator failure (Indeterminate) Team is working on site. INC415039 HDS278 KAY FEJIS Sud Ericsson 2G D Talkpool 7/30/2020 21:38 11:05:30 Power Generator failure (Indeterminate) Team is waiting for access INC415039 HDS197 MADAME LOUIS Sud Ericsson 2G D Talkpool 7/30/2020 21:38 11:05:30 Dependent Affected by the power issue at the main site Affected by HDS278 INC415041 HAIDO600 LIZON_39 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/30/2020 21:40 11:03:30 Power Generator failure (Indeterminate) Team is working on site. INC415043 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 7/30/2020 21:50 10:53:30 Power Power Failure (Indeterminate) Team needs 1 more hour to reach site, New ETA 8:00AM. INC415045 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/30/2020 21:51 10:52:30 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415052 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 7/30/2020 22:48 9:55:30 Power Generator failure (Indeterminate) ETA 7:00 AM expired. Update is expected from talkpool INC414989 HDO378 CHATULEY Ouest Ericsson 2G A Talkpool 7/30/2020 23:30 9:13:30 Power Generator failure (Indeterminate) Team is working on the site INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G D Talkpool 7/30/2020 23:30 9:13:30 Power Generator failure (Indeterminate) Site suspected down for fuel. Picture will be added for confirmation. INC415059 HDC302 LESTERE LARGUE Artibonite Ericsson 2G D Talkpool 7/30/2020 23:40 9:03:30 Power Power Failure (Indeterminate) Team claims unsafe area, ETA 7:00 AM expired, more update is expected from team. INC414990 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/30/2020 23:43 9:00:30 Power Generator failure (Indeterminate) Team on site waiting for access INC414990 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/30/2020 23:43 9:00:30 Dependent Affected by the power issue at the main site Attached to HDO200 INC415065 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/31/2020 0:15 8:28:30 Power Power Failure (Indeterminate) Suspected Engine broken, awaiting for pictures to confirm. INC415065 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 7/31/2020 0:15 8:28:30 Dependent Affected by the power issue at the main site Affected by HDO321 INC415065 HDO454 ROCHE_BLANCHE Ouest Ericsson 2G D Talkpool 7/31/2020 0:15 8:28:30 Dependent Affected by the power issue at the main site Affected by HDO321 INC415070 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 7/31/2020 0:30 8:13:30 Power Power Failure (Solar System failure) Solar system failed due to the bad weather in the region. INC415070 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 7/31/2020 0:30 8:13:30 Dependent Affected by the power issue at the main site Affected by HDC360 INC414971 HDN230 NAN_CHAMPS Nord Ericsson 2G+3G B Talkpool 7/31/2020 1:20 7:23:30 Transmission Transmission (Indeterminate) Access granted, team is working on site. INC414971 HDN323 JACQUESYL Nord-Est Ericsson 2G D Talkpool 7/31/2020 1:20 7:23:30 Dependent Affected by the power issue at the main site Affected by HDN230 INC414971 HDN254 TROU_DU_NORD Nord-Est Ericsson 2G B Talkpool 7/31/2020 1:20 7:23:30 Dependent Affected by the power issue at the main site Affected by HDN230 INC414971 HDN328 DEPHASIEN Nord-Est Ericsson 2G B Talkpool 7/31/2020 1:20 7:23:30 Dependent Affected by the power issue at the main site Affected by HDN230 INC414971 HDN329 PARC CARACOL III Nord-Est Ericsson 2G C Talkpool 7/31/2020 1:20 7:23:30 Dependent Affected by the power issue at the main site Affected by HDN230 INC414971 HDN327 PARC CARACOL Nord-Est Ericsson 2G C Talkpool 7/31/2020 1:20 7:23:30 Dependent Affected by the power issue at the main site Affected by HDN230 INC414971 HDN253 K-FOU_CARACOL Nord-Est Ericsson 2G D Talkpool 7/31/2020 1:20 7:23:30 Dependent Affected by the power issue at the main site Affected by HDN230 INC415101 HDC264 LIANCOURT Artibonite Ericsson 2G+3G B Talkpool 7/31/2020 2:06 6:37:30 Power Power Failure (Indeterminate) Due bad weather condition, team will reach site at 8:00AM. INC415101 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 7/31/2020 2:06 6:37:30 Dependent Affected by the power issue at the main site Affected by HDC264 INC415102 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 2G+3G B Talkpool 7/31/2020 2:18 6:25:30 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415032 HAIDO476 CLERCINE_8 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/31/2020 2:32 6:11:30 Power Generator Failure (Alternator Failure) DC alternator faulty , more feedback is expected from TP Team INC415018 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B O&M FUEL 7/31/2020 3:07 5:36:30 Dependent Affected by the fuel issue at the main site Affected by HAIDN030 INC415058 HAIDS102 COQUETTE Sud ZTE 2G+3G C Talkpool 7/31/2020 3:22 5:21:30 Power Generator failure (Indeterminate) Team is waiting for access INC415091 HAIDO610 SANTO_25 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/31/2020 4:05 4:38:30 Power Generator failure (Indeterminate) Team on site waiting for access INC413797 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/31/2020 6:06 2:37:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414913 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/31/2020 6:06 2:37:30 Power Power Failure (Solar System failure) Solar system failed due to the bad weather in the region. INC414913 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/31/2020 6:06 2:37:30 Dependent Affected by the power issue at the main site Affected by HDC318. INC415206 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/31/2020 6:06 2:37:30 Power Power Failure (Solar System failure) Solar system failed due to the bad weather in the region. INC415080 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 7/31/2020 6:20 2:23:30 Power Generator failure (Indeterminate) Site is running on commercial power. INC415208 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 7/31/2020 6:30 2:13:30 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Talkpool 7/31/2020 6:48 1:55:30 Transmission Transmission (Indeterminate) Team is aware, ETA 10:30AM. INC415216 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/31/2020 7:22 1:21:30 Power Generator failure (Indeterminate) Team is informed , ETA 9:30 AM INC415126 HDS305 PEREDO Sud-Est Ericsson 2G C Talkpool 7/31/2020 7:38 1:05:30 Power Generator failure (Indeterminate) Team is informed. ETA not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 31 07:52:07 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 31 Jul 2020 13:52:07 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM Message-ID: Hello All, Received the NOC hourly report done at 9:00 AM Sites off air by Class Class A B C D Total Total 8 10 14 32 64 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 46 8 1 0 49 ZTE 8 7 3 0 8 Huawei 7 7 7 0 7 Network 61 22 11 0 64 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 40 5 0 4 15 64 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 311:50:51 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 290:55:51 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 232:39:51 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 7/21/2020 21:12 228:37:51 Transmission Transmission (Indeterminate) Fuel added and 3G remains down. Digicel TX Team assistance is needed INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 217:15:51 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 208:43:51 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 207:31:51 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 203:35:51 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/23/2020 at 12h08 PM. Feedback expected from them INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 182:47:51 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 131:29:51 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 131:29:51 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 107:00:51 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 102:09:51 Power Generator failure (Faulty board) PC board freeze. Spare not yet available. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 101:11:51 Power Generator Failure (Engine broken) The team is struggling due to torrential rains in the region. A new ETA will be shared INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 89:47:51 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC413173 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 7/27/2020 18:32 87:17:51 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 9h55 PM. ETR to be provided. INC414294 HDC166 NAN_GOMME Artibonite Ericsson 2G D Talkpool 7/29/2020 18:39 39:10:51 Power Generator Failure (Head cylinder issue) The team is struggling due to torrential rains in the region. A new ETR will be shared INC414405 HDS325 SAUFI Sud-Est Ericsson 2G A Talkpool 7/29/2020 19:34 38:15:51 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing with TP team. INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/30/2020 0:24 33:25:51 Power Power (Sabotage) Site has been sabotaged. Next update to share when available INC414555 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/30/2020 8:15 25:34:51 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR recovery plan is expected from TP INC414838 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 7/30/2020 14:22 19:27:51 Power Generator failure (Indeterminate) River flooded, Team can't go to the site for now. INC415010 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/30/2020 15:15 18:34:51 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC414751 HDC258 MARMELADE Artibonite Ericsson 2G+3G C Talkpool 7/30/2020 17:50 15:59:51 Transmission Transmission (Indeterminate) Team has been informed, ETA 9:00 AM INC414926 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 7/30/2020 17:58 15:51:51 Power Power Failure (Indeterminate) Site is suspected out of fuel, awaiting pictures to confirm. INC415002 HDS028 RAMPA_2 Sud-Est Ericsson 2G D Talkpool 7/30/2020 18:26 15:23:51 Power Generator failure (Indeterminate) Due to heavy rain, team can't go to the site for now. INC415002 HDS282 LA_BRESILLIENNE Sud-Est Ericsson 2G D Talkpool 7/30/2020 18:26 15:23:51 Dependent Affected by the power issue at the main site Affected by HDS028 INC415002 HDS285 JACSON BAINET Sud-Est Ericsson 2G D Talkpool 7/30/2020 18:26 15:23:51 Dependent Affected by the power issue at the main site Affected by HDS028 INC415008 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 7/30/2020 18:30 15:19:51 Power Power Failure (Indeterminate) Team on site INC414946 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/30/2020 19:33 14:16:51 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing with TP team. INC414946 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/30/2020 19:33 14:16:51 Dependent Affected by the power issue at the main site Affected by HDS277 INC415018 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE A O&M FUEL 7/30/2020 19:47 14:02:51 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/30/2020 at 10:45PM. ETR to be provided. INC412616 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/30/2020 19:49 14:00:51 Power Power Failure (Solar System failure) Solar system failed due to the bad weather in the region. INC415021 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G+3G C Talkpool 7/30/2020 20:19 13:30:51 Power Generator failure (Indeterminate) Dynamo is faulty. Spare not yet available INC415041 HAIDO600 LIZON_39 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/30/2020 21:40 12:09:51 Power Generator failure (Indeterminate) Team is working on site. INC415043 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 7/30/2020 21:50 11:59:51 Power Power Failure (Indeterminate) ETA expired, waiting for new update. INC415045 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/30/2020 21:51 11:58:51 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G D Talkpool 7/30/2020 23:30 10:19:51 Power Generator failure (Indeterminate) Site suspected down for fuel. Picture will be added for confirmation. INC415059 HDC302 LESTERE LARGUE Artibonite Ericsson 2G D Talkpool 7/30/2020 23:40 10:09:51 Power Power Failure (Indeterminate) Team on site INC415065 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/31/2020 0:15 9:34:51 Power Power Failure (Indeterminate) Suspected Engine broken, awaiting for pictures to confirm. INC415065 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 7/31/2020 0:15 9:34:51 Dependent Affected by the power issue at the main site Affected by HDO321 INC415065 HDO454 ROCHE_BLANCHE Ouest Ericsson 2G D Talkpool 7/31/2020 0:15 9:34:51 Dependent Affected by the power issue at the main site Affected by HDO321 INC415070 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 7/31/2020 0:30 9:19:51 Power Power Failure (Solar System failure) Solar system failed due to the bad weather in the region. INC414971 HDN230 NAN_CHAMPS Nord Ericsson 2G+3G B Talkpool 7/31/2020 1:20 8:29:51 Transmission Transmission (Indeterminate) Team is working on site. INC414971 HDN323 JACQUESYL Nord-Est Ericsson 2G D Talkpool 7/31/2020 1:20 8:29:51 Dependent Affected by the power issue at the main site Affected by HDN230 INC414971 HDN254 TROU_DU_NORD Nord-Est Ericsson 2G B Talkpool 7/31/2020 1:20 8:29:51 Dependent Affected by the power issue at the main site Affected by HDN230 INC414971 HDN328 DEPHASIEN Nord-Est Ericsson 2G B Talkpool 7/31/2020 1:20 8:29:51 Dependent Affected by the power issue at the main site Affected by HDN230 INC414971 HDN329 PARC CARACOL III Nord-Est Ericsson 2G C Talkpool 7/31/2020 1:20 8:29:51 Dependent Affected by the power issue at the main site Affected by HDN230 INC414971 HDN327 PARC CARACOL Nord-Est Ericsson 2G C Talkpool 7/31/2020 1:20 8:29:51 Dependent Affected by the power issue at the main site Affected by HDN230 INC414971 HDN253 K-FOU_CARACOL Nord-Est Ericsson 2G D Talkpool 7/31/2020 1:20 8:29:51 Dependent Affected by the power issue at the main site Affected by HDN230 INC415101 HDC264 LIANCOURT Artibonite Ericsson 2G+3G B Talkpool 7/31/2020 2:06 7:43:51 Power Power Failure (Indeterminate) ETA expired, waiting for new update. INC415101 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 7/31/2020 2:06 7:43:51 Dependent Affected by the power issue at the main site Affected by HDC264 INC415032 HAIDO476 CLERCINE_8 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/31/2020 2:32 7:17:51 Power Generator Failure (Alternator Failure) DC alternator faulty , more feedback is expected from TP Team INC415018 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B O&M FUEL 7/31/2020 3:07 6:42:51 Dependent Affected by the fuel issue at the main site Affected by HAIDN030 INC415107 HAIDS102 COQUETTE Sud ZTE 2G+3G C Talkpool 7/31/2020 3:22 6:27:51 Power Generator failure (Indeterminate) Team power will chech the site at 9:30 AM INC414913 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/31/2020 6:06 3:43:51 Power Power Failure (Solar System failure) Solar system failed due to the bad weather in the region. INC415080 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 7/31/2020 6:20 3:29:51 Power Generator failure (Indeterminate) SSite is auto with EDH. Site will be recovered with commercial power EDH. INC415208 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 7/31/2020 6:30 3:19:51 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Talkpool 7/31/2020 6:48 3:01:51 Transmission Transmission (Indeterminate) Team is aware, ETA 10:30 AM. INC415216 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/31/2020 7:22 2:27:51 Power Generator failure (Indeterminate) Team is informed , ETA 9:30 AM INC415126 HDS305 PEREDO Sud-Est Ericsson 2G C Talkpool 7/31/2020 7:38 2:11:51 Power Generator failure (Indeterminate) Team is informed. ETA: 9:45 AM INC415228 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G+LTE A Talkpool 7/31/2020 8:12 1:37:51 Power Power Failure (Indeterminate) Team is aware, ETA to be provided INC415134 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 7/31/2020 8:18 1:31:51 Power Power Failure (Indeterminate) Team is aware, ETA to be provided INC415134 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 7/31/2020 8:18 1:31:51 Dependent Affected by the power issue at the main site Affected by HDC276 INC415132 HGA037 BRIGUE Nippes Ericsson 2G B Talkpool 7/31/2020 8:26 1:23:51 Power Generator failure (Indeterminate) Team is informed. ETA wii be shared soon ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 31 08:50:14 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 31 Jul 2020 14:50:14 +0000 Subject: [Rantt] HDS117 || MEBSH || SERVICE DOWN In-Reply-To: References: Message-ID: Jithin/David, Please make the follow up for this site. Legagneur is already informed. TAS267325 NOC Team From: Magdala Jean Casseus Sent: Friday, July 31, 2020 9:54 AM To: Jean Arleff Israel Chery ; Haiti Noc ; Sasoun Deronis Cc: HAI_BSE ; Hai_Business_p2p_Support Subject: RE: HDS117 || MEBSH || SERVICE DOWN Team, Any update please. Regards. [cid:image003.jpg at 01D3045E.BF316A40] Jean Magdala ICT Digicel Business 151, Angle Avenue Jean Paul II et Impasse Duverger Port-au-Prince Haiti +509 3700-7919 | digicelgroup.com From: Magdala Jean Casseus Sent: Thursday, July 30, 2020 11:11 AM To: Jean Arleff Israel Chery >; Haiti Noc >; Sasoun Deronis > Cc: HAI_BSE >; Hai_Business_p2p_Support > Subject: HDS117 || MEBH || SERVICE DOWN Importance: High Hi Sasoun, Could you please help us to send TP to check the ICT equipment at HDS117. MISSION EVANGELIQUE BAPTISTE DU SUD / ROB THOMSON Reference : INC414683 Regards, [cid:image003.jpg at 01D3045E.BF316A40] Jean Magdala ICT Digicel Business 151, Angle Avenue Jean Paul II et Impasse Duverger Port-au-Prince Haiti +509 3700-7919 | digicelgroup.com ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 1608 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 1599 bytes Desc: image002.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 31 09:12:19 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 31 Jul 2020 15:12:19 +0000 Subject: [Rantt] HDS257 || ORPHANAGE ILE A VACHE || SERVICE DOWN In-Reply-To: References: Message-ID: Jithin/David, Please send a team to check the ICT below. NOC Team From: Magdala Jean Casseus Sent: Thursday, July 30, 2020 12:15 PM To: Jean Arleff Israel Chery ; Haiti Noc Cc: HAI_BSE ; Hai_Business_p2p_Support Subject: HDS257 || ORPHANAGE ILE A VACHE || SERVICE DOWN Hi Arleff, Could you please help us to send TP to check the ICT equipment at HDS257. Reference : INC414698 [cid:image001.png at 01D6672B.7251B3A0] Regards, [cid:image003.jpg at 01D3045E.BF316A40] Jean Magdala ICT Digicel Business 151, Angle Avenue Jean Paul II et Impasse Duverger Port-au-Prince Haiti +509 3700-7919 | digicelgroup.com ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 18355 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 1608 bytes Desc: image003.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 31 09:38:43 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 31 Jul 2020 15:38:43 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 10 8 15 35 68 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 53 8 2 0 56 ZTE 7 6 3 0 7 Huawei 5 5 5 0 5 Network 65 19 10 0 68 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 33 3 0 5 27 68 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 313:37:42 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 292:42:42 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 234:26:42 Power Generator Failure (Engine broken) An assesment was submitted. Next update to share when available INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 7/21/2020 21:12 230:24:42 Transmission Transmission (Indeterminate) Fuel added and 3G remains down. Digicel TX Team assistance is needed INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 219:02:42 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 210:30:42 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 209:18:42 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 184:34:42 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 133:16:42 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 133:16:42 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 108:47:42 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 103:56:42 Power Generator failure (Faulty board) PC board freeze. Spare not yet available. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 102:58:42 Power Generator Failure (Engine broken) The team is struggling due to torrential rains in the region. A new ETA will be shared INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 91:34:42 Power Generator Failure (Engine broken) An assesment was submitted. Next update to share when available INC413173 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 7/27/2020 18:32 89:04:42 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 9h55 PM. ETR to be provided. INC414294 HDC166 NAN_GOMME Artibonite Ericsson 2G D Talkpool 7/29/2020 18:39 40:57:42 Power Generator Failure (Head cylinder issue) Team cannot reach the site, the road is blocked by the river. INC414405 HDS325 SAUFI Sud-Est Ericsson 2G A Talkpool 7/29/2020 19:34 40:02:42 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing with TP team. INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/30/2020 0:24 35:12:42 Power Power (Sabotage) Site has been sabotaged. Next update to share when available INC414555 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/30/2020 8:15 27:21:42 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR recovery plan is expected from TP INC415010 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/30/2020 15:15 20:21:42 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC414751 HDC258 MARMELADE Artibonite Ericsson 2G+3G C Talkpool 7/30/2020 17:50 17:46:42 Transmission Transmission (Indeterminate) ETA expired, waiting for new update. INC414926 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 7/30/2020 17:58 17:38:42 Power Power Failure (Indeterminate) Site is supected out of fuel, awaiting pictures to confirm. INC415008 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 7/30/2020 18:30 17:06:42 Power Power Failure (Indeterminate) Team on site INC414946 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/30/2020 19:33 16:03:42 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing with TP team. INC414946 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/30/2020 19:33 16:03:42 Dependent Affected by the power issue at the main site Affected by HDS277 INC415018 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE A Talkpool 7/30/2020 19:47 15:49:42 Power Generator failure (Indeterminate) After refueling, site is still down. Power team is informed, ETA will be shared soon. INC415021 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G+3G C Talkpool 7/30/2020 20:19 15:17:42 Power Generator failure (Indeterminate) Dynamo is faulty. Spare not yet available INC415043 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 7/30/2020 21:50 13:46:42 Transmission Transmission (Indeterminate) After power intervention, TX is informed to chek the issue, ETA to be provided INC415045 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/30/2020 21:51 13:45:42 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415065 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/31/2020 0:15 11:21:42 Power Power Failure (Indeterminate) Suspected Engine broken, awaiting for pictures to confirm. INC415065 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 7/31/2020 0:15 11:21:42 Dependent Affected by the power issue at the main site Affected by HDO321 INC415065 HDO454 ROCHE_BLANCHE Ouest Ericsson 2G D Talkpool 7/31/2020 0:15 11:21:42 Dependent Affected by the power issue at the main site Affected by HDO321 INC414971 HDN230 NAN_CHAMPS Nord Ericsson 2G+3G+LTE B Talkpool 7/31/2020 1:20 10:16:42 Power Power Failure (Indeterminate) After Tx intervention, Power team is informed, ETA to be provided INC414971 HDN323 JACQUESYL Nord-Est Ericsson 2G D Talkpool 7/31/2020 1:20 10:16:42 Dependent Affected by the power issue at the main site Affected by HDN230 INC414971 HDN254 TROU_DU_NORD Nord-Est Ericsson 2G B Talkpool 7/31/2020 1:20 10:16:42 Dependent Affected by the power issue at the main site Affected by HDN230 INC414971 HDN328 DEPHASIEN Nord-Est Ericsson 2G B Talkpool 7/31/2020 1:20 10:16:42 Dependent Affected by the power issue at the main site Affected by HDN230 INC414971 HDN329 PARC CARACOL III Nord-Est Ericsson 2G C Talkpool 7/31/2020 1:20 10:16:42 Dependent Affected by the power issue at the main site Affected by HDN230 INC414971 HDN327 PARC CARACOL Nord-Est Ericsson 2G C Talkpool 7/31/2020 1:20 10:16:42 Dependent Affected by the power issue at the main site Affected by HDN230 INC414971 HDN253 K-FOU_CARACOL Nord-Est Ericsson 2G D Talkpool 7/31/2020 1:20 10:16:42 Dependent Affected by the power issue at the main site Affected by HDN230 INC415032 HAIDO476 CLERCINE_8 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/31/2020 2:32 9:04:42 Power Generator Failure (Alternator Failure) DC alternator faulty , more feedback is expected from TP Team INC415018 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/31/2020 3:07 8:29:42 Dependent Affected by the power issue at the main site Affected by HAIDN030 INC415208 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 7/31/2020 6:30 5:06:42 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Talkpool 7/31/2020 6:48 4:48:42 Transmission Transmission (Indeterminate) Team on site INC415136 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 7/31/2020 8:35 3:01:42 Power Power Failure (Indeterminate) Team is aware, ETA 11:20 AM INC415213 HDS306 SEGUIN Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 2:42:42 Power Generator failure (Indeterminate) Team is unable to reach the site due to flooded river in the region. Next update will be provided INC415213 HDS364 KAGENME Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 2:42:42 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 7/31/2020 8:54 2:42:42 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS314 BOKATIK Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 2:42:42 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS316 BAIS D'ORANGE Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 2:42:42 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 2:42:42 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS323 BERI Sud-Est Ericsson 2G A Talkpool 7/31/2020 8:54 2:42:42 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS353 THIOTTE Sud-Est Ericsson 2G+3G A Talkpool 7/31/2020 8:54 2:42:42 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS307 BELLE_ANSE Sud-Est Ericsson 2G C Talkpool 7/31/2020 8:54 2:42:42 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 2:42:42 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS359 MAPOU Sud-Est Ericsson 2G C Talkpool 7/31/2020 8:54 2:42:42 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS358 BAUDARY Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 2:42:42 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS317 MARGUERITTE_MARE_BRIOLE Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 2:42:42 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS354 DUPUY Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 2:42:42 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS355 MARE_JAUFFREY Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 2:42:42 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 2:42:42 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G B Talkpool 7/31/2020 8:54 2:42:42 Dependent Affected by the power issue at the main site Affected by HDS306 INC415142 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 7/31/2020 9:20 2:16:42 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 2:06:42 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, follow is ongoing by them INC415153 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G+LTE A Talkpool 7/31/2020 9:46 1:50:42 Transmission Transmission (Indeterminate) Team is aware, ETA to be provided INC415164 HGA025 SALAGNAC Nippes Ericsson 2G A Talkpool 7/31/2020 10:06 1:30:42 Power Generator failure (Indeterminate) Team is informed. ETA will be shared soon INC415266 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 7/31/2020 10:14 1:22:42 Power Generator failure (Indeterminate) Team is informed. ETA will be shared soon INC415179 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/31/2020 10:37 0:59:42 Power Generator failure (Indeterminate) Team is informed. ETA will be shared soon INC415276 HAIDO600 LIZON_39 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/31/2020 11:00 0:36:42 Power Generator failure (Indeterminate) Team has been dispatched. ETA not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 31 10:02:55 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 31 Jul 2020 16:02:55 +0000 Subject: [Rantt] Regarding HAIDO569 GNE Connect Fail In-Reply-To: References: Message-ID: David, Can you please share the last update. NOC Team From: Muhammad Irshad Sent: Friday, July 31, 2020 12:01 PM To: Haiti Noc ; Sasoun Deronis ; Jean Arleff Israel Chery ; Guerdy Israel Cc: Eng Teck Ng ; Francois Boyer ; Jean Arleff Israel Chery ; Jean-Marc Castera ; Derrick Rowe ; Luigi Roy ; Ruthza Laleau Fils ; Ziad El Maalouf ; Luckerson Jean ; Carl-Edouard Bastien ; Jean Efraim Dossous ; Chandler Delouis Subject: RE: Regarding HAIDO569 GNE Connect Fail Hi Dorcely, what is the latest update for HDO569? Router is still unreachable. BR// Muhammad Irshad From: Muhammad Irshad Sent: Friday, July 31, 2020 8:33 AM To: Haiti Noc >; Sasoun Deronis >; Jean Arleff Israel Chery >; Guerdy Israel > Cc: Eng Teck Ng >; Francois Boyer >; Jean Arleff Israel Chery >; Jean-Marc Castera >; Derrick Rowe >; Luigi Roy >; Ruthza Laleau Fils >; Ziad El Maalouf >; Luckerson Jean >; Carl-Edouard Bastien >; Jean Efraim Dossous >; Chandler Delouis > Subject: Regarding HAIDO569 GNE Connect Fail Hi NOC Team, HAIDO569 GNE connect fail.suspected router is unreachable.please dispatch team to check router on site.if ring break then we will lost many sites. [cid:image001.png at 01D66732.84090E20] [cid:image002.jpg at 01D66732.84090E20] BR Muhammad Irshad ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 6651 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 19981 bytes Desc: image002.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 31 11:10:00 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 31 Jul 2020 17:10:00 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1163:40:41 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 1037:43:41 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 267:39:41 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC414857 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 167:46:41 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414777 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 167:43:41 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414780 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 123:21:41 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412517 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/26/2020 9:55 123:11:41 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 117:28:41 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC412777 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 0:46 108:20:41 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 94:08:41 Power Generator failure (Indeterminate) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/29/2020 3:06 58:00:41 RBS RBS Fault (Indeterminate) Sector B down. Tx team is informed. INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 57:52:41 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 45:11:41 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414194 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/29/2020 16:07 44:59:41 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC414439 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 7/29/2020 21:30 39:36:41 RBS RBS Fault (DTRU failure) Sector A down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC414468 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/30/2020 1:02 36:04:41 RBS RBS Fault (DUG Failure) Faulty DUG & Rectifier. Spare part not yet available. ETR cannot be provided INC415021 HGA007 REYNOLDS Nippes Ericsson 2G D Talkpool 7/30/2020 20:19 16:47:41 Dependent Affected by the power issue at the main site Affected by HGA028 INC415021 HGA027 SAINTE_BELAIRE Nippes Ericsson 2G D Talkpool 7/30/2020 20:19 16:47:41 Dependent Affected by the power issue at the main site Affected by HGA028 INC415021 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 7/30/2020 20:19 16:47:41 Dependent Affected by the power issue at the main site Affected by HGA028 INC415034 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 7/30/2020 21:20 15:46:41 RBS RBS Fault (Indeterminate) Tx team cannot work at the site due heavy rain in the region. More update will be share once available. INC415213 HDO400 FORET_DES_PINS Ouest Ericsson 2G D Talkpool 7/31/2020 6:38 6:28:41 Dependent Affected by the power issue at the main site Affected by HDS306. INC415214 HGA002 MIRAGOANE Nippes Ericsson 2G A Talkpool 7/31/2020 6:54 6:12:41 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC415121 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 7/31/2020 7:02 6:04:41 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC415213 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 4:12:41 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS356 BEL_AIR_BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 4:12:41 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDO400 FORET_DES_PINS Ouest Ericsson 2G D Talkpool 7/31/2020 8:54 4:12:41 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS357 BANANE Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 4:12:41 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 4:12:41 Dependent Affected by the power issue at the main site Affected by HDS306 INC415142 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 7/31/2020 9:20 3:46:41 Power Power Failure (Indeterminate) Cells will be up with commercial power INC415157 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 7/31/2020 10:00 3:06:41 RBS RBS Fault (Indeterminate) 900mhz band down. Team has been informed. ETA to be provided INC415301 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/31/2020 11:45 1:21:41 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC415302 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/31/2020 11:49 1:17:41 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC415304 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/31/2020 11:50 1:16:41 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC415309 HDN241 BAHON Nord Ericsson 2G D Talkpool 7/31/2020 11:52 1:14:41 RBS RBS Fault (Indeterminate) Sector B down. Team has been informed. ETA to be provided Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 31 12:39:30 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 31 Jul 2020 18:39:30 +0000 Subject: [Rantt] NOC hourly report at 2:00 PM Message-ID: Hello All, Received the NOC hourly report done at 2:00 PM Sites off air by Class Class A B C D Total Total 12 7 15 34 68 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 52 9 2 0 56 ZTE 7 6 3 0 7 Huawei 5 5 5 0 5 Network 64 20 10 0 68 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 32 4 0 5 27 68 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 316:36:33 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 295:41:33 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 237:25:33 Power Generator Failure (Engine broken) An assessments was submitted. Next update to share when available INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 7/21/2020 21:12 233:23:33 Transmission Transmission (Indeterminate) Fuel added and 3G remains down. Digicel TX Team assistance is needed INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 222:01:33 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 213:29:33 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 212:17:33 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 187:33:33 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 136:15:33 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 136:15:33 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 111:46:33 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 106:55:33 Power Generator failure (Faulty board) PC board freeze. Spare not yet available. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 105:57:33 Power Generator Failure (Engine broken) The team is struggling due to torrential rains in the region. A new ETA will be shared INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 94:33:33 Power Generator Failure (Engine broken) An assesment was submitted. Next update to share when available INC413173 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 7/27/2020 18:32 92:03:33 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 9h55 PM. ETR to be provided. INC414294 HDC166 NAN_GOMME Artibonite Ericsson 2G D Talkpool 7/29/2020 18:39 43:56:33 Power Generator Failure (Head cylinder issue) Team cannot reach the site, the road is blocked by the river. INC414405 HDS325 SAUFI Sud-Est Ericsson 2G A Talkpool 7/29/2020 19:34 43:01:33 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing with TP team. INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/30/2020 0:24 38:11:33 Power Power (Sabotage) Site has been sabotaged. Next update to share when available INC414555 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/30/2020 8:15 30:20:33 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR recovery plan is expected from TP INC415010 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/30/2020 15:15 23:20:33 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC414751 HDC258 MARMELADE Artibonite Ericsson 2G+3G C Talkpool 7/30/2020 17:50 20:45:33 RBS RBS Fault (AMM failure) AMM Magazine faulty, spare part need to be replaced. INC414926 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 7/30/2020 17:58 20:37:33 Power Power Failure (Indeterminate) Talkpool cannot provided any update. INC415008 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 7/30/2020 18:30 20:05:33 Power Power Failure (Indeterminate) The AVR is faulty, Team is still on site INC414946 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/30/2020 19:33 19:02:33 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing with TP team. INC414946 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/30/2020 19:33 19:02:33 Dependent Affected by the power issue at the main site Affected by HDS277 INC415021 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G+3G C Talkpool 7/30/2020 20:19 18:16:33 Power Generator failure (Indeterminate) Dynamo is faulty. Spare not yet available INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G D O&M FUEL 7/30/2020 23:30 15:05:33 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. ETR will be provided by them INC415065 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/31/2020 0:15 14:20:33 Power Power Failure (Indeterminate) Suspected Engine broken, awaiting for pictures to confirm. INC415065 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 7/31/2020 0:15 14:20:33 Dependent Affected by the power issue at the main site Affected by HDO321 INC415065 HDO454 ROCHE_BLANCHE Ouest Ericsson 2G D Talkpool 7/31/2020 0:15 14:20:33 Dependent Affected by the power issue at the main site Affected by HDO321 INC414971 HDN230 NAN_CHAMPS Nord Ericsson 2G+3G+LTE B Talkpool 7/31/2020 1:20 13:15:33 Power Power Failure (Indeterminate) Team is on site INC414971 HDN323 JACQUESYL Nord-Est Ericsson 2G D Talkpool 7/31/2020 1:20 13:15:33 Dependent Affected by the power issue at the main site Affected by HDN230 INC414971 HDN254 TROU_DU_NORD Nord-Est Ericsson 2G B Talkpool 7/31/2020 1:20 13:15:33 Dependent Affected by the power issue at the main site Affected by HDN230 INC414971 HDN328 DEPHASIEN Nord-Est Ericsson 2G B Talkpool 7/31/2020 1:20 13:15:33 Dependent Affected by the power issue at the main site Affected by HDN230 INC414971 HDN329 PARC CARACOL III Nord-Est Ericsson 2G C Talkpool 7/31/2020 1:20 13:15:33 Dependent Affected by the power issue at the main site Affected by HDN230 INC414971 HDN327 PARC CARACOL Nord-Est Ericsson 2G C Talkpool 7/31/2020 1:20 13:15:33 Dependent Affected by the power issue at the main site Affected by HDN230 INC414971 HDN253 K-FOU_CARACOL Nord-Est Ericsson 2G D Talkpool 7/31/2020 1:20 13:15:33 Dependent Affected by the power issue at the main site Affected by HDN230 INC415032 HAIDO476 CLERCINE_8 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/31/2020 2:32 12:03:33 Power Generator Failure (Alternator Failure) DC alternator faulty , team is at WH taking the spare . ETR to be provided. INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 7:47:33 Transmission Transmission (Indeterminate) Digicel TX team has been requested. Next update will be shared as soon as possible. INC415136 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 7/31/2020 8:35 6:00:33 Power Power Failure (Indeterminate) Team on site INC415213 HDS306 SEGUIN Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 5:41:33 Power Generator failure (Indeterminate) Due to flooded river in the region. Team will search an alternate route. Next update will provide in hour INC415213 HDS364 KAGENME Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 5:41:33 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS314 BOKATIK Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 5:41:33 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS316 BAIS D'ORANGE Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 5:41:33 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 5:41:33 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS323 BERI Sud-Est Ericsson 2G A Talkpool 7/31/2020 8:54 5:41:33 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS353 THIOTTE Sud-Est Ericsson 2G+3G A Talkpool 7/31/2020 8:54 5:41:33 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS307 BELLE_ANSE Sud-Est Ericsson 2G C Talkpool 7/31/2020 8:54 5:41:33 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 5:41:33 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS359 MAPOU Sud-Est Ericsson 2G C Talkpool 7/31/2020 8:54 5:41:33 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS358 BAUDARY Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 5:41:33 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS317 MARGUERITTE_MARE_BRIOLE Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 5:41:33 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS354 DUPUY Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 5:41:33 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS355 MARE_JAUFFREY Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 5:41:33 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 5:41:33 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G B Talkpool 7/31/2020 8:54 5:41:33 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS350 MAROUJ (THIOTTE) Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 5:41:33 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 7/31/2020 8:54 5:41:33 Dependent Affected by the power issue at the main site Affected by HDS306 INC415142 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 7/31/2020 9:20 5:15:33 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 5:05:33 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, follow is ongoing by them INC415153 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G+LTE A Talkpool 7/31/2020 9:46 4:49:33 Transmission Transmission (Indeterminate) Team on site INC415266 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 7/31/2020 10:14 4:21:33 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415195 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/31/2020 12:05 2:30:33 Power Power Failure (E-power system fail) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415300 HGA025 SALAGNAC Nippes Ericsson 3G A Talkpool 7/31/2020 12:15 2:20:33 Transmission Transmission (Indeterminate) Team has been dispatched. ETA: 3:30 PM INC415318 HAIDO153 BROCHETTE_95 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/31/2020 12:56 1:39:33 Power Generator failure (Indeterminate) Team has been dispatched. ETA 3:30 PM INC415418 HDC020 MORNE_FORT_COW Artibonite Huawei 2G+3G+LTE A Talkpool 7/31/2020 13:18 1:17:33 Power Power Failure (Indeterminate) Team is aware, ETA 2:30 PM INC415324 HAIDS279 CAVAILLON_II Sud ZTE 2G+3G B Talkpool 7/31/2020 13:26 1:09:33 Power Generator failure (Indeterminate) Team has been dispatched. ETA will be shared soon INC415417 HAIDO256 BIZOTON_53_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/31/2020 13:38 0:57:33 Power Generator failure (Indeterminate) Team has been dispatched. ETA 3:40 PM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 31 12:45:31 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 31 Jul 2020 18:45:31 +0000 Subject: [Rantt] _Down_Sites_REPORT in the network (2:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 2:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1165:18:56 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 1039:21:56 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 269:17:56 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC414857 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 169:24:56 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414777 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 169:21:56 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414780 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 124:59:56 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 119:06:56 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC412777 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 0:46 109:58:56 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 95:46:56 Power Generator failure (Indeterminate) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/29/2020 3:06 59:38:56 RBS RBS Fault (Indeterminate) Sector B down. Tx team is informed. INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 59:30:56 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 46:49:56 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414194 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/29/2020 16:07 46:37:56 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC414439 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 7/29/2020 21:30 41:14:56 RBS RBS Fault (DTRU failure) Sector A down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC414468 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/30/2020 1:02 37:42:56 RBS RBS Fault (DUG Failure) Faulty DUG & Rectifier. Spare part not yet available. ETR cannot be provided INC415021 HGA007 REYNOLDS Nippes Ericsson 2G D Talkpool 7/30/2020 20:19 18:25:56 Dependent Affected by the power issue at the main site Affected by HGA028 INC415021 HGA027 SAINTE_BELAIRE Nippes Ericsson 2G D Talkpool 7/30/2020 20:19 18:25:56 Dependent Affected by the power issue at the main site Affected by HGA028 INC415021 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 7/30/2020 20:19 18:25:56 Dependent Affected by the power issue at the main site Affected by HGA028 INC415034 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 7/30/2020 21:20 17:24:56 RBS RBS Fault (Indeterminate) Tx team cannot work at the site due heavy rain in the region. More update will be share once available. INC415213 HDO400 FORET_DES_PINS Ouest Ericsson 2G D Talkpool 7/31/2020 6:38 8:06:56 Dependent Affected by the power issue at the main site Affected by HDS306. INC415213 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 5:50:56 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS356 BEL_AIR_BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 5:50:56 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDO400 FORET_DES_PINS Ouest Ericsson 2G D Talkpool 7/31/2020 8:54 5:50:56 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS357 BANANE Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 5:50:56 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 5:50:56 Dependent Affected by the power issue at the main site Affected by HDS306 INC415142 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 7/31/2020 9:20 5:24:56 Power Power Failure (Indeterminate) Cells will be up with commercial power INC415157 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 7/31/2020 10:00 4:44:56 RBS RBS Fault (Indeterminate) 900mhz band down. Team has been informed. ETA to be provided INC415301 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/31/2020 11:45 2:59:56 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC415302 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/31/2020 11:49 2:55:56 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC415304 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/31/2020 11:50 2:54:56 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC415309 HDN241 BAHON Nord Ericsson 2G D Talkpool 7/31/2020 11:52 2:52:56 RBS RBS Fault (Indeterminate) Sector B down. Team has been informed. ETA to be provided INC415305 HGA042 BRAND Nippes Ericsson 2G D Talkpool 7/31/2020 12:20 2:24:56 RBS RBS Fault (Indeterminate) Team is waiting for access. Follow up is ongoing INC415314 HDS313 DARDE_ LA_ MONTAGNE Sud-Est Ericsson 2G C Talkpool 7/31/2020 12:35 2:09:56 RBS RBS Fault (Indeterminate) Team has been dispatched. ETA: 3:45 PM INC415407 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/31/2020 12:40 2:04:56 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC415093 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 7/31/2020 12:50 1:54:56 RBS RBS Fault (DUG Failure) Faulty DUG must be replaced. ETR to be provided INC415414 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 7/31/2020 13:30 1:14:56 RBS RBS Fault (Indeterminate) Team has been dispatched. ETA will be shared soon INC415421 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 7/31/2020 13:44 1:00:56 RBS RBS Fault (Indeterminate) Team has been informed. ETA to be provided Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 31 14:53:19 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 31 Jul 2020 20:53:19 +0000 Subject: [Rantt] NOC hourly report at 4:00 PM Message-ID: Hello All, Received the NOC hourly report done at 4:00 PM Sites off air by Class Class A B C D Total Total 12 5 12 32 61 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 46 10 1 0 50 ZTE 7 6 3 0 7 Huawei 4 4 4 0 4 Network 57 20 8 0 61 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 5 0 6 21 61 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 318:53:09 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 297:58:09 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 239:42:09 Power Generator Failure (Engine broken) An assesment was submitted. Next update to share when available INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 7/21/2020 21:12 235:40:09 Transmission Transmission (Indeterminate) Fuel added and 3G remains down. Digicel TX Team assistance is needed INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 224:18:09 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 215:46:09 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 214:34:09 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 189:50:09 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 138:32:09 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 138:32:09 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 114:03:09 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 109:12:09 Power Generator failure (Faulty board) PC board freeze. Spare not yet available. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 108:14:09 Power Generator Failure (Engine broken) The team is struggling due to torrential rains in the region. A new ETA will be shared INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 96:50:09 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC413173 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 7/27/2020 18:32 94:20:09 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 9h55 PM. ETR to be provided. INC414294 HDC166 NAN_GOMME Artibonite Ericsson 2G D Talkpool 7/29/2020 18:39 46:13:09 Power Generator Failure (Head cylinder issue) Team cannot reach the site, the road is blocked by the river. INC414405 HDS325 SAUFI Sud-Est Ericsson 2G A Talkpool 7/29/2020 19:34 45:18:09 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing with TP team. INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/30/2020 0:24 40:28:09 Power Power (Sabotage) Site has been sabotaged. Next update to share when available INC414555 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/30/2020 8:15 32:37:09 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR recovery plan is expected from TP INC415010 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/30/2020 15:15 25:37:09 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC414751 HDC258 MARMELADE Artibonite Ericsson 2G+3G C Talkpool 7/30/2020 17:50 23:02:09 RBS RBS Fault (AMM failure) AMM Magazine faulty, spare part need to be replaced. INC414926 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D O&M Fuel 7/30/2020 17:58 22:54:09 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/31/2020 at 4:08PM. ETR to be provided. INC414946 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/30/2020 19:33 21:19:09 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing with TP team. INC414946 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/30/2020 19:33 21:19:09 Dependent Affected by the power issue at the main site Affected by HDS277 INC415021 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G+3G C Talkpool 7/30/2020 20:19 20:33:09 Power Generator failure (Indeterminate) Dynamo is faulty. Spare not yet available INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G D O&M FUEL 7/30/2020 23:30 17:22:09 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. ETR will be provided by them INC415032 HAIDO476 CLERCINE_8 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/31/2020 2:32 14:20:09 Power Generator Failure (Alternator Failure) DC alternator faulty , team is on site INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 10:04:09 Transmission Transmission (Indeterminate) Digicel TX team has been requested. Next update will be shared as soon as possible. INC415213 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 7/31/2020 8:35 8:17:09 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS306 SEGUIN Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 7:58:09 Power Generator failure (Indeterminate) Due to flooded river in the region. Team will search an alternate route. Next update will provide in hour INC415213 HDS364 KAGENME Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 7:58:09 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS314 BOKATIK Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 7:58:09 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS316 BAIS D'ORANGE Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 7:58:09 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 7:58:09 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS323 BERI Sud-Est Ericsson 2G A Talkpool 7/31/2020 8:54 7:58:09 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS353 THIOTTE Sud-Est Ericsson 2G+3G A Talkpool 7/31/2020 8:54 7:58:09 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS307 BELLE_ANSE Sud-Est Ericsson 2G C Talkpool 7/31/2020 8:54 7:58:09 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 7:58:09 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS359 MAPOU Sud-Est Ericsson 2G C Talkpool 7/31/2020 8:54 7:58:09 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS358 BAUDARY Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 7:58:09 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS317 MARGUERITTE_MARE_BRIOLE Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 7:58:09 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS354 DUPUY Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 7:58:09 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS355 MARE_JAUFFREY Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 7:58:09 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 7:58:09 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G B Talkpool 7/31/2020 8:54 7:58:09 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS350 MAROUJ (THIOTTE) Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 7:58:09 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 7/31/2020 8:54 7:58:09 Dependent Affected by the power issue at the main site Affected by HDS306 INC415142 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 7/31/2020 9:20 7:32:09 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 7:22:09 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, follow is ongoing by them INC415153 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G+LTE A Talkpool 7/31/2020 9:46 7:06:09 RBS RBS Fault (PDU Issue) PDU faulty, Spare part need to be replaced. INC415266 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 7/31/2020 10:14 6:38:09 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415195 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/31/2020 12:05 4:47:09 Power Power Failure (E-power system fail) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415300 HGA025 SALAGNAC Nippes Ericsson 3G A Talkpool 7/31/2020 12:15 4:37:09 Transmission Transmission (Indeterminate) ETA is expired, team on field is unreachable. Next update will be shared soon INC415324 HAIDS279 CAVAILLON_II Sud ZTE 2G+3G B Talkpool 7/31/2020 13:26 3:26:09 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 4:35 PM INC415417 HAIDO256 BIZOTON_53_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/31/2020 13:38 3:14:09 Power Generator failure (Indeterminate) Team is working on site. INC415332 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G+3G A Talkpool 7/31/2020 14:14 2:38:09 Power Power Failure (Indeterminate) Team is aware, ETA to be provided INC415436 HAIDO630 FONTAMARA27_RUE_CHARITE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/31/2020 15:05 1:47:09 Power Generator failure (Indeterminate) Team has been dispatched. ETA 6:20 PM INC415440 HDN246 K_FOU_BATTANT Nord Ericsson 2G D Talkpool 7/31/2020 15:10 1:42:09 Transmission Transmission (Indeterminate) Team is working on site INC415358 HGA036 BANDACHITA Nippes Ericsson 2G D Talkpool 7/31/2020 15:36 1:16:09 Power Generator failure (Indeterminate) Team has been dispatched. ETA will be shared soon INC415449 HDN260 PREVAL Nord Ericsson 2G+3G B Talkpool 7/31/2020 15:36 1:16:09 Power Power Failure (Indeterminate) Team is aware, ETA to be provided INC415449 HDN299 KALIMET Nord Ericsson 2G D Talkpool 7/31/2020 15:36 1:16:09 Dependent Affected by the power issue at the main site Affected by HDN260 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 31 16:47:45 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 31 Jul 2020 22:47:45 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1169:21:01 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 1043:24:01 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 273:20:01 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC414857 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 173:27:01 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414777 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 173:24:01 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414780 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 129:02:01 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 123:09:01 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC412777 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 0:46 114:01:01 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 99:49:01 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/29/2020 3:06 63:41:01 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 63:33:01 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 50:52:01 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414194 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/29/2020 16:07 50:40:01 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC414439 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 7/29/2020 21:30 45:17:01 RBS RBS Fault (DTRU failure) Sector A down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC414468 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/30/2020 1:02 41:45:01 RBS RBS Fault (DUG Failure) Faulty DUG & Rectifier. Spare part not yet available. ETR cannot be provided INC415021 HGA007 REYNOLDS Nippes Ericsson 2G D Talkpool 7/30/2020 20:19 22:28:01 Dependent Affected by the power issue at the main site Affected by HGA028 INC415021 HGA027 SAINTE_BELAIRE Nippes Ericsson 2G D Talkpool 7/30/2020 20:19 22:28:01 Dependent Affected by the power issue at the main site Affected by HGA028 INC415021 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 7/30/2020 20:19 22:28:01 Dependent Affected by the power issue at the main site Affected by HGA028 INC415034 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 7/30/2020 21:20 21:27:01 RBS RBS Fault (Indeterminate) Tx team cannot work at the site due heavy rain in the region. More update will be share once available. INC415213 HDO400 FORET_DES_PINS Ouest Ericsson 2G D Talkpool 7/31/2020 6:38 12:09:01 Dependent Affected by the power issue at the main site Affected by HDS306. INC415213 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 9:53:01 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS356 BEL_AIR_BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 9:53:01 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS357 BANANE Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 9:53:01 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 9:53:01 Dependent Affected by the power issue at the main site Affected by HDS306 INC415142 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 7/31/2020 9:20 9:27:01 Power Power Failure (Indeterminate) Cells will be up with commercial power INC415157 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 7/31/2020 10:00 8:47:01 RBS RBS Fault (Faulty Jumper) Faulty fiber cable and jumper must be replaced. ETR to be provided INC415301 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/31/2020 11:45 7:02:01 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC415302 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/31/2020 11:49 6:58:01 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC415304 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/31/2020 11:50 6:57:01 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC415309 HDN241 BAHON Nord Ericsson 2G D Talkpool 7/31/2020 11:52 6:55:01 RBS RBS Fault (Indeterminate) Faulty DTRU must be replaced. ETR to be provided INC415305 HGA042 BRAND Nippes Ericsson 2G D Talkpool 7/31/2020 12:20 6:27:01 RBS RBS Fault (RRUS Failure) Faulty RRUS01B8 need to be replaced. Spare not yet available. INC415314 HDS313 DARDE_ LA_ MONTAGNE Sud-Est Ericsson 2G C Talkpool 7/31/2020 12:35 6:12:01 RBS RBS Fault (Indeterminate) Team is working on site INC415407 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/31/2020 12:40 6:07:01 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC415093 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 7/31/2020 12:50 5:57:01 RBS RBS Fault (DUG Failure) Faulty DUG must be replaced. ETR to be provided INC415421 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 7/31/2020 13:44 5:03:01 RBS RBS Fault (Indeterminate) Team has been dispatched. ETA: 18:45h INC415438 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 3:42:01 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC415101 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 7/31/2020 16:06 2:41:01 RBS RBS Fault (Indeterminate) Team has been informed. ETA to be provided INC415392 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/31/2020 17:15 1:32:01 RBS RBS Fault (Indeterminate) 900mhz band down. Team has been informed. ETA to be provided Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 31 17:22:55 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 31 Jul 2020 23:22:55 +0000 Subject: [Rantt] NOC SITES REPORT updated for this July 31st, 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this July 31st, 2020 till 7:00 PM > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 321:15:07 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 300:20:07 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 242:04:07 Power Generator Failure (Engine broken) An assesment was submitted. Next update to share when available INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 7/21/2020 21:12 238:02:07 Transmission Transmission (Indeterminate) Fuel added and 3G remains down. Digicel TX Team assistance is needed INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 226:40:07 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 218:08:07 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 216:56:07 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 192:12:07 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 140:54:07 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 140:54:07 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 116:25:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 111:34:07 Power Generator failure (Faulty board) PC board freeze needed to be replaced. Spare not yet available. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 110:36:07 Power Generator Failure (Engine broken) The team is struggling due to torrential rains in the region. A new ETA will be shared INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 99:12:07 Power Generator Failure (Engine broken) An assesment was submitted. Next update to share when available INC413173 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 7/27/2020 18:32 96:42:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 9h55 PM. ETR to be provided. INC414294 HDC166 NAN_GOMME Artibonite Ericsson 2G D Talkpool 7/29/2020 18:39 48:35:07 Power Generator Failure (Head cylinder issue) Team cannot reach the site, the road is blocked by the river. INC414294 HDC152 GWOMON_KPEGM Artibonite Ericsson 3G B Talkpool 7/29/2020 18:39 48:35:07 Dependent Affected by the power issue at the main site Affected by HDC166 INC414405 HDS325 SAUFI Sud-Est Ericsson 2G A Talkpool 7/29/2020 19:34 47:40:07 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing with TP team. INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/30/2020 0:24 42:50:07 Power Power (Sabotage) Site has been sabotaged. Next update to share when available INC414555 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/30/2020 8:15 34:59:07 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR recovery plan is expected from TP INC415010 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/30/2020 15:15 27:59:07 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC414751 HDC258 MARMELADE Artibonite Ericsson 2G+3G C Talkpool 7/30/2020 17:50 25:24:07 RBS RBS Fault (AMM failure) AMM Magazine faulty, spare part need to be replaced. INC414926 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D O&M Fuel 7/30/2020 17:58 25:16:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/31/2020 at 4:08PM. ETR to be provided. INC415021 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G+3G C Talkpool 7/30/2020 20:19 22:55:07 Power Generator failure (Indeterminate) Faulty Dynamo needed to be replaced. Spare not yet available INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G D O&M FUEL 7/30/2020 23:30 19:44:07 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 12:26:07 Transmission Transmission (Indeterminate) Digicel TX team has been requested. Next update will be shared as soon as possible. INC415213 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 7/31/2020 8:35 10:39:07 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS306 SEGUIN Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 10:20:07 Power Generator failure (Indeterminate) Team will collect unused cables and breaker panel from the HPU site HDS303. ETR:2hrs INC415213 HDS364 KAGENME Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 10:20:07 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS314 BOKATIK Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 10:20:07 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS316 BAIS D'ORANGE Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 10:20:07 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 10:20:07 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS323 BERI Sud-Est Ericsson 2G A Talkpool 7/31/2020 8:54 10:20:07 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS353 THIOTTE Sud-Est Ericsson 2G+3G A Talkpool 7/31/2020 8:54 10:20:07 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS307 BELLE_ANSE Sud-Est Ericsson 2G C Talkpool 7/31/2020 8:54 10:20:07 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 10:20:07 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS359 MAPOU Sud-Est Ericsson 2G C Talkpool 7/31/2020 8:54 10:20:07 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS358 BAUDARY Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 10:20:07 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS317 MARGUERITTE_MARE_BRIOLE Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 10:20:07 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS354 DUPUY Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 10:20:07 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS355 MARE_JAUFFREY Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 10:20:07 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 10:20:07 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G B Talkpool 7/31/2020 8:54 10:20:07 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS350 MAROUJ (THIOTTE) Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 10:20:07 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 7/31/2020 8:54 10:20:07 Dependent Affected by the power issue at the main site Affected by HDS306 INC415148 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 7/31/2020 9:20 9:54:07 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 9:44:07 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, follow is ongoing by them INC415148 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/31/2020 9:30 9:44:07 Dependent Affected by the power issue at the main site Affected by HDN185 INC415266 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 7/31/2020 10:14 9:00:07 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415300 HGA025 SALAGNAC Nippes Ericsson 3G A Talkpool 7/31/2020 12:15 6:59:07 RBS RBS Fault (DUW failure) Faulty DUW needed to be replaced. Spare not yet available INC415358 HGA036 BANDACHITA Nippes Ericsson 2G D Talkpool 7/31/2020 15:36 3:38:07 Power Generator failure (Indeterminate) Team is still working on site INC415043 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 7/31/2020 15:50 3:24:07 Transmission Transmission (Indeterminate) issue suspected on the far end site HDO434, team will check INC415372 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/31/2020 16:18 2:56:07 Power Generator failure (Indeterminate) Team is working on site INC415464 HAIDO533 WANEY_93 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/31/2020 16:45 2:29:07 Power Generator failure (Indeterminate) Team is working on site INC415470 HDO027 VIVY_MITCHEL Port-au-Prince Huawei 2G+3G A Talkpool 7/31/2020 17:09 2:05:07 Power Generator failure (Indeterminate) Team is working on site INC415398 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 17:40 1:34:07 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415482 HDO440 DUMAY Ouest Ericsson 2G D Talkpool 7/31/2020 18:20 0:54:07 Power Power Failure (Indeterminate) Team is aware, ETA to be provided INC415485 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B Talkpool 7/31/2020 18:24 0:50:07 Power Generator failure (Indeterminate) Team has been dispatched. ETA will be shared soon Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1169:48:07 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 1043:51:07 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 273:47:07 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC414857 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 173:54:07 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414777 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 173:51:07 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414780 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 129:29:07 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 123:36:07 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC412777 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 0:46 114:28:07 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 100:16:07 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/29/2020 3:06 64:08:07 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 64:00:07 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 51:19:07 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414194 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/29/2020 16:07 51:07:07 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC414439 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 7/29/2020 21:30 45:44:07 RBS RBS Fault (DTRU failure) Sector A down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC414468 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/30/2020 1:02 42:12:07 RBS RBS Fault (DUG Failure) Faulty DUG & Rectifier. Spare part not yet available. ETR cannot be provided INC415021 HGA007 REYNOLDS Nippes Ericsson 2G D Talkpool 7/30/2020 20:19 22:55:07 Dependent Affected by the power issue at the main site Affected by HGA028 INC415021 HGA027 SAINTE_BELAIRE Nippes Ericsson 2G D Talkpool 7/30/2020 20:19 22:55:07 Dependent Affected by the power issue at the main site Affected by HGA028 INC415021 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 7/30/2020 20:19 22:55:07 Dependent Affected by the power issue at the main site Affected by HGA028 INC415034 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 7/30/2020 21:20 21:54:07 RBS RBS Fault (Indeterminate) Tx team cannot work at the site due heavy rain in the region. More update will be share once available. INC415213 HDO400 FORET_DES_PINS Ouest Ericsson 2G D Talkpool 7/31/2020 6:38 12:36:07 Dependent Affected by the power issue at the main site Affected by HDS306. INC415213 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 10:20:07 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS356 BEL_AIR_BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 10:20:07 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS357 BANANE Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 10:20:07 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 10:20:07 Dependent Affected by the power issue at the main site Affected by HDS306 INC415142 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 7/31/2020 9:20 9:54:07 Power Power Failure (Indeterminate) Cells will be up with commercial power INC415157 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 7/31/2020 10:00 9:14:07 RBS RBS Fault (Faulty Jumper) Faulty fiber cable and jumper must be replaced. ETR to be provided INC415301 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/31/2020 11:45 7:29:07 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC415302 HDC332 TI FOND Centre Ericsson 2G D Talkpool 7/31/2020 11:49 7:25:07 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC415304 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/31/2020 11:50 7:24:07 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC415309 HDN241 BAHON Nord Ericsson 2G D Talkpool 7/31/2020 11:52 7:22:07 RBS RBS Fault (Indeterminate) Faulty DTRU must be replaced. ETR to be provided INC415305 HGA042 BRAND Nippes Ericsson 2G D Talkpool 7/31/2020 12:20 6:54:07 RBS RBS Fault (RRUS Failure) Faulty RRUS01B8 need to be replaced. Spare not yet available. INC415314 HDS313 DARDE_ LA_ MONTAGNE Sud-Est Ericsson 2G C Talkpool 7/31/2020 12:35 6:39:07 RBS RBS Fault (Indeterminate) Talkpool is not able to provide update. INC415407 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/31/2020 12:40 6:34:07 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC415093 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 7/31/2020 12:50 6:24:07 RBS RBS Fault (DUG Failure) Faulty DUG must be replaced. ETR to be provided INC415421 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 7/31/2020 13:44 5:30:07 RBS RBS Fault (Indeterminate) Team has been dispatched. ETA: 18:45h INC415438 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 4:09:07 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC415101 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 7/31/2020 16:06 3:08:07 RBS RBS Fault (Indeterminate) Team has been informed. ETA to be provided INC415392 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/31/2020 17:15 1:59:07 RBS RBS Fault (Indeterminate) 900mhz band down. Team has been informed. ETA to be provided INC415484 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 18:18 0:56:07 RBS RBS Fault (Indeterminate) Sector A down. Team has been informed. ETA to be provided INC415489 HDN217 TROU_DU_NORD Nord-Est Ericsson 3G A Talkpool 7/31/2020 18:35 0:39:07 RBS RBS Fault (Indeterminate) Tean has been informed. ETA to be provided Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Sites Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC415052 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 7/30/2020 22:48 7/31/2020 8:29 9:41:00 4:00:00 Not Compliant Power Generator failure (Faulty board) Memory board faulty Need to be justified Reset all breakers / 6 gal. of water distilled added and genset restarted INC414445 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 7/29/2020 21:40 7/31/2020 8:36 34:56:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified The site is back in service with sunrise INC415039 HDS278 KAY FEJIS Sud Ericsson 2G D Talkpool 7/30/2020 21:38 7/31/2020 8:40 11:02:00 4:00:00 Not Compliant Power Generator Failure (Underspeed) Underspeed / Decanter removed by some thief Need to be justified Put back decanter on fuel filter and genset restarted with another battery INC415039 HDS197 MADAME LOUIS Sud Ericsson 2G D Talkpool 7/30/2020 21:38 7/31/2020 8:40 11:02:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS278 Cascaded Back in service with the main site. INC414989 HDO378 CHATULEY Ouest Ericsson 2G A Talkpool 7/30/2020 23:30 7/31/2020 8:48 9:18:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature due to radiator dirty Need to be justified Raditor cleaned / 2 gal. of coolant, 1 gal. of oil added and genset restarted INC414940 HDS351 ANSE_A_PITRE Sud-Est Ericsson 3G B Talkpool 7/30/2020 19:15 7/31/2020 8:48 13:33:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC415132 HGA037 BRIGUE Nippes Ericsson 2G B Talkpool 7/31/2020 8:26 7/31/2020 10:12 1:46:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site back on air without intervention INC415107 HAIDS102 COQUETTE Sud ZTE 2G+3G C Talkpool 7/31/2020 3:22 7/31/2020 10:45 7:23:00 4:00:00 Not Compliant Power Generator failure (Faulty board) No alarm displayed due to PC board faulty Need to be justified 10 gal. of water distilled added and genset restarted INC415080 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 7/31/2020 6:20 7/31/2020 10:33 4:13:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) No alarm displayed due to starter battery faulty Need to be justified Chech all and genset restarted with another battery INC415126 HDS305 PEREDO Sud-Est Ericsson 2G C Talkpool 7/31/2020 7:38 7/31/2020 10:35 2:57:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC415002 HDS028 RAMPA_2 Sud-Est Ericsson 2G D Talkpool 7/30/2020 18:26 7/31/2020 10:58 16:32:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil Pressure due to engine oil level insufficient Need to be justified 1 gal. of oil added and genset restarted INC415002 HDS282 LA_BRESILLIENNE Sud-Est Ericsson 2G D Talkpool 7/30/2020 18:26 7/31/2020 10:58 16:32:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS028 Cascaded Back in service with the main site. INC415002 HDS285 JACSON BAINET Sud-Est Ericsson 2G D Talkpool 7/30/2020 18:26 7/31/2020 10:58 16:32:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS028 Cascaded Back in service with the main site. INC414838 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 7/30/2020 14:22 7/31/2020 10:56 20:34:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC415208 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 7/31/2020 6:30 7/31/2020 11:59 5:29:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC415179 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/31/2020 10:37 7/31/2020 12:56 2:19:00 4:00:00 Compliant Power Generator failure (Indeterminate) Portable genset out of fuel OK Portable genset has been refueled INC415330 HDS032 MEYER Sud-Est Ericsson 2G+3G+LTE A Talkpool 7/31/2020 14:16 7/31/2020 15:55 1:39:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC415293 HDS312 BLOCKHAUSS Sud-Est Ericsson 2G C Talkpool 7/31/2020 14:16 7/31/2020 16:40 2:24:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) Main breaker tripped due to loose contact OK Reset breaker/ Tighten the terminals and genset restarted INC414946 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 7/30/2020 19:33 7/31/2020 16:59 21:26:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Portable genset out of fuel Need to be justified Portable genset has been refueled INC414946 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 7/30/2020 19:33 7/31/2020 16:59 21:26:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS277 Cascaded Back in service with the main site. INC415195 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 7/31/2020 12:05 7/31/2020 17:05 5:00:00 4:00:00 Not Compliant Power Power Failure (E-power system fail) Solar system failed Need to be justified The site is back in service with sunrise INC415033 HAIDO029 CROIX_DES_MISSIONS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/30/2020 21:15 7/31/2020 9:32 12:17:00 4:00:00 Not Compliant Power Generator Failure (Overloaded) Overload & CPS breaker tripped Need to be justified Team reset CPS breaker then restart genset INC414990 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/30/2020 23:43 7/31/2020 8:44 9:01:00 4:00:00 Not Compliant Power Generator failure (High temperature) High Temperature, radiator dirty Need to be justified Radiator cleaned and 1 gal. of coolant added INC414990 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/30/2020 23:43 7/31/2020 8:44 9:01:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDO200 Cascaded Recovered with main site. INC415030 HDO089 CITE_ETERNEL Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/30/2020 20:54 7/31/2020 8:10 11:16:00 4:00:00 Not Compliant Power Generator failure (Faulty Battery) No alarm displayed due to faulty battery Need to be justified The genset has been started INC415091 HAIDO610 SANTO_25 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/31/2020 4:05 7/31/2020 9:56 5:51:00 4:00:00 Not Compliant Power Generator failure (High temperature) High Temperature, radiator dirty Need to be justified Radiator cleaned and 1 1/2 gal. of coolant added INC415041 HAIDO600 LIZON_39 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/30/2020 21:40 7/31/2020 9:55 12:15:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) genset stopped due to illegal connection Need to be justified Illegal connection removed and genset restarted INC415216 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/31/2020 7:22 7/31/2020 10:17 2:55:00 4:00:00 Compliant Power Generator failure (Speed sensor Failure) Speed sensor OK Magnetic pickup has been tightened INC410969 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 7/22/2020 22:14 7/31/2020 10:23 204:09:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and the genset has been restarted INC415276 HAIDO600 LIZON_39 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/31/2020 11:00 7/31/2020 14:38 3:38:00 4:00:00 Compliant Power Generator Failure (Underspeed) /underspeed due to creping dirty Need to be justified Cleaned creping and genset restarted INC415318 HAIDO153 BROCHETTE_95 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/31/2020 12:56 7/31/2020 16:07 3:11:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure due to rear and front seal. Need to be justified 1 1/2 gal. of oil added and restart the genset INC415417 HAIDO256 BIZOTON_53_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/31/2020 13:38 7/31/2020 16:19 2:41:00 4:00:00 Compliant Power Generator failure (Low Voltage) Undervoltage due to starter battery discharged OK Genset has been restarted with another battery INC415436 HAIDO630 FONTAMARA27_RUE_CHARITE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/31/2020 15:05 7/31/2020 17:47 2:42:00 4:00:00 Compliant Power Generator failure (High temperature) Loose contact in the fan belt OK Fan belt readjusted, reset alarm and genset restarted with another battery INC415032 HAIDO476 CLERCINE_8 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/31/2020 2:32 7/31/2020 17:00 14:28:00 4:00:00 Not Compliant Power Generator Failure (Alternator Failure) Alternator Failure) Spare Feedback is expected from power team. INC415088 HDN221 PLAINE_DU_NORD Nord Ericsson 2G B Talkpool 7/31/2020 1:20 7/31/2020 8:38 7:18:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Team is working on site. OK Feedback is expected from team. INC415088 HDN222 ACUL_DU_NORD Nord Ericsson 2G D Talkpool 7/31/2020 1:20 7/31/2020 8:38 7:18:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDN221 Cascaded Back up with the main site INC415088 HDN223 CARREFOUR_DUTY Nord Ericsson 2G D Talkpool 7/31/2020 1:20 7/31/2020 8:38 7:18:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDN221 Cascaded Back up with the main site INC415088 HDN264 GRISON_GARDE Nord Ericsson 2G D Talkpool 7/31/2020 1:20 7/31/2020 8:38 7:18:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDN221 Cascaded Back up with the main site INC415088 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 7/31/2020 1:20 7/31/2020 8:38 7:18:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDN221 Cascaded Back up with the main site INC415088 HDN305 HABITATION DUBRE Nord Ericsson 2G D Talkpool 7/31/2020 1:20 7/31/2020 8:38 7:18:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDN221 Cascaded Back up with the main site INC415088 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 7/31/2020 1:20 7/31/2020 8:38 7:18:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDN221 Cascaded Back up with the main site INC414900 HDC370 COLLADERE Centre Ericsson 2G B Talkpool 7/30/2020 18:22 7/31/2020 8:32 14:10:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indetrminate Need to be justified Site back in service after intervention performed by TX team. INC415102 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 2G+3G B Talkpool 7/31/2020 2:18 7/31/2020 9:01 6:43:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indetrminate OK Site is back in service with commercial power INC415070 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 7/31/2020 0:30 7/31/2020 8:47 8:17:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC360 Cascaded Back up with the main site INC414913 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/31/2020 6:06 7/31/2020 8:52 2:46:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC318. Cascaded Back up with the main site INC415206 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 7/31/2020 6:06 7/31/2020 9:04 2:58:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failure OK Site back up with the main site INC415059 HDC302 LESTERE LARGUE Artibonite Ericsson 2G D Talkpool 7/30/2020 23:40 7/31/2020 9:54 10:14:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA is awaiting from team INC415070 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 7/31/2020 0:30 7/31/2020 10:40 10:10:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure OK Site back up with the main site INC415101 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 7/31/2020 2:06 7/31/2020 11:01 8:55:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC264 Cascaded Back up with the main site INC415018 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE A Talkpool 7/30/2020 19:47 7/31/2020 11:02 15:15:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Tank empty Fuel Delivery Delay Fuel add INC415018 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 7/31/2020 3:07 7/31/2020 11:02 7:55:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HAIDN030 Cascaded Back up with the main site INC415008 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 7/30/2020 18:30 7/31/2020 15:15 20:45:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Reload by NOC. INC414971 HDN230 #N/A #N/A Ericsson 2G+3G+LTE B Talkpool 7/31/2020 1:20 7/31/2020 15:24 14:04:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA is awaiting from team INC414971 HDN323 JACQUESYL Nord-Est Ericsson 2G D Talkpool 7/31/2020 1:20 7/31/2020 15:24 14:04:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN230 Cascaded Back up with the main site INC414971 HDN254 CARACOL Nord-Est Ericsson 2G B Talkpool 7/31/2020 1:20 7/31/2020 15:24 14:04:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN230 Cascaded Back up with the main site INC414971 HDN328 PARC CARACOL II Nord-Est Ericsson 2G B Talkpool 7/31/2020 1:20 7/31/2020 15:24 14:04:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN230 Cascaded Back up with the main site INC414971 HDN329 PARC CARACOL III Nord-Est Ericsson 2G C Talkpool 7/31/2020 1:20 7/31/2020 15:24 14:04:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN230 Cascaded Back up with the main site INC414971 HDN327 PARC CARACOL Nord-Est Ericsson 2G C Talkpool 7/31/2020 1:20 7/31/2020 15:24 14:04:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN230 Cascaded Back up with the main site INC414971 HDN253 K-FOU_CARACOL Nord-Est Ericsson 2G D Talkpool 7/31/2020 1:20 7/31/2020 15:24 14:04:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN230 Cascaded Back up with the main site INC415065 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 7/31/2020 0:15 7/31/2020 16:02 15:47:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO321 Cascaded Back up with the main site INC415065 HDO454 #N/A #N/A Ericsson 2G D Talkpool 7/31/2020 0:15 7/31/2020 16:02 15:47:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO321 Cascaded Back up with the main site INC414971 HDN231 DEPHASIEN Nord-Est Ericsson 3G B Talkpool 7/31/2020 1:20 7/31/2020 15:24 14:04:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN230 Cascaded Back up with the main site INC414971 HDN217 TROU_DU_NORD Nord-Est Ericsson 3G A Talkpool 7/31/2020 1:20 7/31/2020 15:24 14:04:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN230 Cascaded Back up with the main site INC415153 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 2G+3G+LTE A Talkpool 7/31/2020 9:46 7/31/2020 17:34 7:48:00 4:00:00 Not Compliant RBS RBS Fault (PDU Issue) Need to be justified OK RCA and resolution details still pending from the contractor INC415449 HDN260 PREVAL Nord Ericsson 2G+3G B Talkpool 7/31/2020 15:36 7/31/2020 18:03 2:27:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure due to rear and front seal OK 1 gal 1/2 oil added and restasrt the genset INC415449 HDN299 KALIMET Nord Ericsson 2G D Talkpool 7/31/2020 15:36 7/31/2020 18:03 2:27:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN260 Cascaded Back up with the main site INC415457 HDN181 PIERRETTE Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 16:06 7/31/2020 18:30 2:24:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA is awaiting from team INC415332 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 3G A Talkpool 7/31/2020 14:14 7/31/2020 18:40 4:26:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA is awaiting from team Cells Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC415214 HGA002 MIRAGOANE Nippes Ericsson 2G A Talkpool 7/31/2020 6:54 7/31/2020 14:18 7:24:00 4:00:00 Not Compliant RBS RBS Fault ( DUG Failure) Faulty DUG Spare DUG has been replaced INC415414 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 7/31/2020 13:30 7/31/2020 14:40 1:10:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Traffic routing was missing at SDH013 OK The traffic has been recreated Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 31 18:32:40 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 1 Aug 2020 00:32:40 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM Message-ID: Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 11 5 9 34 59 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 46 10 0 0 52 ZTE 3 3 2 0 3 Huawei 4 4 4 0 4 Network 53 17 6 0 59 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 4 0 6 22 59 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 322:01:32 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 301:12:34 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 242:59:44 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 7/21/2020 21:12 238:54:12 Transmission Transmission (Indeterminate) Fuel added and 3G remains down. Digicel TX Team assistance is needed INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 227:26:32 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 219:03:44 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 217:48:27 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 193:04:17 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 141:49:20 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 141:49:20 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 117:10:46 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 112:26:41 Power Generator failure (Faulty board) PC board freeze needed to be replaced. Spare not yet available. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 111:31:34 Power Generator Failure (Engine broken) The team is struggling due to torrential rains in the region. A new ETA will be shared INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 100:07:34 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC413173 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/27/2020 18:32 97:28:22 Power Generator failure (Indeterminate) Site remains down after refueling , Power Team will reach the site to start the genset , ETA 9:45PM INC414294 HDC166 NAN_GOMME Artibonite Ericsson 2G D Talkpool 7/29/2020 18:39 49:31:02 Power Generator Failure (Head cylinder issue) Team cannot reach the site, the road is blocked by the river. INC414294 HDC152 GWOMON_KPEGM Artibonite Ericsson 3G B Talkpool 7/29/2020 18:39 49:31:02 Dependent Affected by the power issue at the main site Affected by HDC166 INC414405 HDS325 SAUFI Sud-Est Ericsson 2G A Talkpool 7/29/2020 19:34 48:32:59 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing with TP team. INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/30/2020 0:24 43:46:02 Power Power (Sabotage) Site has been sabotaged. Next update to share when available INC414555 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/30/2020 8:15 35:51:59 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR recovery plan is expected from TP INC415010 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/30/2020 15:15 28:51:57 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC414751 HDC258 MARMELADE Artibonite Ericsson 2G+3G C Talkpool 7/30/2020 17:50 26:19:31 RBS RBS Fault (AMM failure) AMM Magazine faulty, spare part need to be replaced. INC414926 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D O&M Fuel 7/30/2020 17:58 26:11:10 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/31/2020 at 4:08PM. ETR to be provided. INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 20:36:11 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 13:22:02 Transmission Transmission (Indeterminate) Digicel TX team has been requested. Next update will be shared as soon as possible. INC415213 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 7/31/2020 8:35 11:35:02 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 7/31/2020 8:54 11:16:02 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS306 SEGUIN Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 11:12:59 Power Generator failure (Indeterminate) Team reported the power cables burned, They are checking nearest site as an option to get the Power cables replaced. Next update will provide in 90minutes INC415213 HDS364 KAGENME Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 11:12:59 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS314 BOKATIK Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 11:12:59 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS316 BAIS D'ORANGE Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 11:12:59 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 11:12:59 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS323 BERI Sud-Est Ericsson 2G A Talkpool 7/31/2020 8:54 11:12:59 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS353 THIOTTE Sud-Est Ericsson 2G+3G A Talkpool 7/31/2020 8:54 11:12:59 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS307 BELLE_ANSE Sud-Est Ericsson 2G C Talkpool 7/31/2020 8:54 11:12:59 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 11:12:59 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS359 MAPOU Sud-Est Ericsson 2G C Talkpool 7/31/2020 8:54 11:12:59 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS358 BAUDARY Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 11:12:59 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS317 MARGUERITTE_MARE_BRIOLE Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 11:12:59 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS354 DUPUY Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 11:12:59 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS355 MARE_JAUFFREY Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 11:12:59 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 11:12:59 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G B Talkpool 7/31/2020 8:54 11:12:59 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS350 MAROUJ (THIOTTE) Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 11:12:59 Dependent Affected by the power issue at the main site Affected by HDS306 INC415148 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 7/31/2020 9:20 10:49:17 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 10:39:34 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, follow is ongoing by them INC415148 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/31/2020 9:30 10:39:34 Dependent Affected by the power issue at the main site Affected by HDN150 INC415153 HDC218 LOPITAL_MIREBALAIS Centre Ericsson (3G+LTE) A Talkpool 7/31/2020 9:46 10:23:18 RBS RBS Fault (PDU Issue) Faulty PDU, spare part need to be replaced. INC415266 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 7/31/2020 10:14 9:52:33 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415300 HGA025 SALAGNAC Nippes Ericsson 3G A Talkpool 7/31/2020 12:15 7:51:59 RBS RBS Fault (DUW failure) Faulty DUW needed to be replaced. Spare not yet available INC415358 HGA036 BANDACHITA Nippes Ericsson 2G D Talkpool 7/31/2020 15:36 4:30:17 Power Generator failure (Indeterminate) Team is still working on site INC415043 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 7/31/2020 15:50 4:19:17 Transmission Transmission (Indeterminate) issue suspected on the far end site HDO434, team will check INC415398 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 17:40 2:29:48 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415482 HDO440 DUMAY Ouest Ericsson 2G D Talkpool 7/31/2020 18:20 1:49:18 Power Power Failure (Indeterminate) Team cannot provide update. INC415485 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B Talkpool 7/31/2020 18:24 1:42:04 Power Generator failure (Indeterminate) Team is on the site INC415511 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/31/2020 18:56 1:03:47 Power Generator failure (Indeterminate) Site located in red zone . Team will be on site 8/01/2020 , ETA 7:00AM INC415301 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/31/2020 19:21 0:48:18 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC415301 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/31/2020 19:21 0:48:18 Dependent Affected by the power issue at the main site Affected by HDC318 INC415498 HDS201 MORNE_CABRIT Sud Ericsson 2G A Talkpool 7/31/2020 19:38 0:28:28 Power Generator failure (Indeterminate) Team is on the site ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 31 19:41:28 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 1 Aug 2020 01:41:28 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network for 9:00 PM. Message-ID: Hello All, Please receive below the report for partially down sites in the network for 9:00 PM. Cells out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1171:43:52 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 1045:55:12 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 275:51:12 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC414857 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 175:58:12 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414777 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 175:55:12 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414780 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 131:33:12 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 125:40:12 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC412777 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 0:46 116:32:12 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 102:11:52 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/29/2020 3:06 66:03:52 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 65:55:52 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 53:14:52 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414194 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/29/2020 16:07 53:02:52 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC414439 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 7/29/2020 21:30 47:48:12 RBS RBS Fault (DTRU failure) Sector A down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC414468 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/30/2020 1:02 44:16:12 RBS RBS Fault (DUG Failure) Faulty DUG & Rectifier. Spare part not yet available. ETR cannot be provided INC415034 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 7/30/2020 21:20 23:58:12 RBS RBS Fault (Indeterminate) TX team cannot work at the site due heavy rain in the region. More update will be share once available. INC415213 HDO400 FORET_DES_PINS Ouest Ericsson 2G D Talkpool 7/31/2020 6:38 14:40:12 Dependent Affected by the power issue at the main site Affected by HDS306. INC415213 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 12:15:52 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS356 BEL_AIR_BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 12:15:52 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS357 BANANE Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 12:15:52 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 12:15:52 Dependent Affected by the power issue at the main site Affected by HDS306 INC415142 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 7/31/2020 9:20 11:58:12 Power Power Failure (Indeterminate) Cells will be up with commercial power INC415157 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 7/31/2020 10:00 11:18:12 RBS RBS Fault (Faulty Jumper) Faulty fiber cable and jumper must be replaced. ETR to be provided INC415304 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/31/2020 11:50 9:28:12 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC415309 HDN241 BAHON Nord Ericsson 2G D Talkpool 7/31/2020 11:52 9:26:12 RBS RBS Fault (Indeterminate) Faulty DTRU must be replaced. ETR to be provided INC415305 HGA042 BRAND Nippes Ericsson 2G D Talkpool 7/31/2020 12:20 8:49:52 RBS RBS Fault (RRUS Failure) Faulty RRUS01B8 need to be replaced. Spare not yet available. INC415407 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/31/2020 12:40 8:38:12 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC415314 HDS313 DARDE_ LA_ MONTAGNE Sud-Est Ericsson 2G C Talkpool 7/31/2020 12:35 8:34:52 RBS RBS Fault (Indeterminate) Team is working on the site INC415093 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 7/31/2020 12:50 8:28:12 RBS RBS Fault (DUG Failure) Faulty DUG must be replaced. ETR to be provided INC415438 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 6:04:52 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC415101 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 7/31/2020 16:06 5:12:12 RBS RBS Fault (Indeterminate) Team has been informed. Team cannot provided update. INC415484 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 18:18 3:00:12 RBS RBS Fault (DTRU failure) Faulty DTRU, spare part need to be replaced. ETR cannot be provided INC415489 HDN217 TROU_DU_NORD Nord-Est Ericsson 3G A Talkpool 7/31/2020 18:35 2:43:12 RBS RBS Fault (Indeterminate) Team has been informed. Team cannot provided update. Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 31 19:45:12 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 1 Aug 2020 01:45:12 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for 9:00 PM. Message-ID: Dear All, There are no site reported RUNNING ON BATTERY in the Network for 9:00 PM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 31 20:56:45 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 1 Aug 2020 02:56:45 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 9 6 12 34 61 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 43 10 0 0 50 ZTE 6 5 1 0 6 Huawei 5 5 5 0 5 Network 54 20 6 0 61 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 5 0 6 23 61 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments TDD INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 324:52:27 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing No INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 303:57:27 Power Generator Failure (Engine broken) Assessment report submitted for genset swapping, no genset approved from Digicel No INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 245:41:27 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available No INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 7/21/2020 21:12 241:39:27 Transmission Transmission (Indeterminate) Fuel added and 3G remains down. Digicel TX Team assistance is needed No INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 230:17:27 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. No INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 221:45:27 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. No INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 220:33:27 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP No INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 195:49:27 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP No INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 144:31:27 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery No INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 144:31:27 Dependent Affected by the power issue at the main site Affected by HDC033 No INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 120:02:27 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. No INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 115:11:27 Power Generator failure (Faulty board) PC board freeze needed to be replaced. Spare not yet available. No INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 114:13:27 Power Generator Failure (Engine broken) The team is struggling due to torrential rains in the region. A new ETA will be shared No INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 102:49:27 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available No INC414294 HDC166 NAN_GOMME Artibonite Ericsson 2G D Talkpool 7/29/2020 18:39 52:12:27 Power Generator Failure (Head cylinder issue) Team cannot reach the site, the road is blocked by the river. No INC414294 HDC152 GWOMON_KPEGM Artibonite Ericsson 3G B Talkpool 7/29/2020 18:39 52:12:27 Dependent Affected by the power issue at the main site Affected by HDC166 No INC414405 HDS325 SAUFI Sud-Est Ericsson 2G A Talkpool 7/29/2020 19:34 51:17:27 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing with TP team. No INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/30/2020 0:24 46:27:27 Power Power (Sabotage) Site has been sabotaged. Next update to share when available No INC414555 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/30/2020 8:15 38:36:27 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR recovery plan is expected from TP No INC415010 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/30/2020 15:15 31:36:27 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy No INC414751 HDC258 MARMELADE Artibonite Ericsson 2G+3G C Talkpool 7/30/2020 17:50 29:01:27 RBS RBS Fault (AMM failure) AMM Magazine faulty, spare part need to be replaced. No INC414926 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D O&M Fuel 7/30/2020 17:58 28:53:27 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/31/2020 at 4:08PM. ETR to be provided. No INC415009 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 19:10 27:41:27 Power Power Failure (Indeterminate) Site will be restored with commercial power No INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 23:21:27 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. ETR will be provided by them No INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 16:03:27 Transmission Transmission (Indeterminate) Digicel TX team has been requested. Next update will be shared as soon as possible. No INC415213 HDS306 SEGUIN Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 13:57:27 Power Generator failure (Indeterminate) Cables and breaker panel already collected at HDS303, Team is blocked on the way back to HDS306 for the replacement. More update will follow No INC415213 HDS364 KAGENME Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 13:57:27 Dependent Affected by the power issue at the main site Affected by HDS306 No INC415213 HDS314 BOKATIK Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 13:57:27 Dependent Affected by the power issue at the main site Affected by HDS306 No INC415213 HDS316 BAIS D'ORANGE Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 13:57:27 Dependent Affected by the power issue at the main site Affected by HDS306 No INC415213 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 13:57:27 Dependent Affected by the power issue at the main site Affected by HDS306 No INC415213 HDS323 BERI Sud-Est Ericsson 2G A Talkpool 7/31/2020 8:54 13:57:27 Dependent Affected by the power issue at the main site Affected by HDS306 No INC415213 HDS353 THIOTTE Sud-Est Ericsson 2G+3G A Talkpool 7/31/2020 8:54 13:57:27 Dependent Affected by the power issue at the main site Affected by HDS306 No INC415213 HDS307 BELLE_ANSE Sud-Est Ericsson 2G C Talkpool 7/31/2020 8:54 13:57:27 Dependent Affected by the power issue at the main site Affected by HDS306 No INC415213 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 13:57:27 Dependent Affected by the power issue at the main site Affected by HDS306 No INC415213 HDS359 MAPOU Sud-Est Ericsson 2G C Talkpool 7/31/2020 8:54 13:57:27 Dependent Affected by the power issue at the main site Affected by HDS306 No INC415213 HDS358 BAUDARY Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 13:57:27 Dependent Affected by the power issue at the main site Affected by HDS306 No INC415213 HDS317 MARGUERITTE_MARE_BRIOLE Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 13:57:27 Dependent Affected by the power issue at the main site Affected by HDS306 No INC415213 HDS354 DUPUY Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 13:57:27 Dependent Affected by the power issue at the main site Affected by HDS306 No INC415213 HDS355 MARE_JAUFFREY Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 13:57:27 Dependent Affected by the power issue at the main site Affected by HDS306 No INC415213 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 13:57:27 Dependent Affected by the power issue at the main site Affected by HDS306 No INC415213 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G B Talkpool 7/31/2020 8:54 13:57:27 Dependent Affected by the power issue at the main site Affected by HDS306 No INC415213 HDS350 MAROUJ (THIOTTE) Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 13:57:27 Dependent Affected by the power issue at the main site Affected by HDS306 No INC415213 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 7/31/2020 8:35 14:16:27 Dependent Affected by the power issue at the main site Affected by HDS306 No INC415213 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 7/31/2020 8:54 13:57:27 Dependent Affected by the power issue at the main site Affected by HDS306 No INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 13:21:27 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, follow is ongoing by them No INC415148 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/31/2020 9:30 13:21:27 Dependent Affected by the power issue at the main site Affected by HDN150 No INC415266 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 7/31/2020 10:14 12:37:27 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy No INC415153 HDC218 LOPITAL_MIREBALAIS Centre Ericsson (3G+LTE) A Talkpool 7/31/2020 9:46 13:05:27 RBS RBS Fault (PDU Issue) Faulty PDU, spare part need to be replaced. No INC415300 HGA025 SALAGNAC Nippes Ericsson 3G A Talkpool 7/31/2020 12:15 10:36:27 RBS RBS Fault (DUW failure) Faulty DUW needed to be replaced. Spare not yet available No INC415043 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 7/31/2020 15:50 7:01:27 Transmission Transmission (Indeterminate) issue suspected on the far end site HDO434, team will check No INC415398 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 17:40 5:11:27 Power Power Failure (Indeterminate) Site will be restored with commercial power No INC415485 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B O&M FUEL 7/31/2020 18:24 4:27:27 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 09:10 PM. ETR will be provided by them No INC415482 HDO440 DUMAY Ouest Ericsson 2G D Talkpool 7/31/2020 18:20 4:31:27 Power Power Failure (Indeterminate) Team claims they cannot reach site due unsafe area. No INC415511 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/31/2020 18:56 3:55:27 Power Generator failure (Indeterminate) Site located in red zone . Team will be on site 8/02/2020 , ETA 7:00AM No INC415301 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 7/31/2020 19:21 3:30:27 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. No INC415301 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 7/31/2020 19:21 3:30:27 Dependent Affected by the power issue at the main site Affected by HDC318 No INC415411 HAIGA105 LES_IROIS Sud ZTE 2G+3G C Talkpool 7/31/2020 20:56 1:55:27 Power Generator failure (Indeterminate) AVR faulty. Follow up is ongoing. ETR 7/31/2020 7:00 AM No INC415335 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/31/2020 21:05 1:46:27 Power Generator failure (Indeterminate) Team refuses to go on site at night due to unsafe area . They will be on site 8/02/2020 , ETA 7:00AM No INC415609 HAIGA138 KFOU_DEZOMO_DAME MARIE Sud ZTE 2G+3G C Talkpool 7/31/2020 21:34 1:17:27 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing with TP team. No INC415531 HAIGA127 NACHET Sud ZTE 2G D Talkpool 7/31/2020 21:56 0:55:27 Power Generator failure (Indeterminate) Team is informed. ETA not yet available No INC415531 HAIGA112 CORAIL Sud ZTE 2G+3G C Talkpool 7/31/2020 21:56 0:55:27 Dependent Affected by the power issue at the main site Affected by HDS127 No ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 31 22:31:00 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 1 Aug 2020 04:31:00 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 11 6 11 32 60 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 42 10 0 0 49 ZTE 6 6 3 0 6 Huawei 5 5 5 0 5 Network 53 21 8 0 60 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 30 4 0 5 21 60 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 325:55:16 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 305:12:42 Power Generator Failure (Engine broken) Genset replacement is expected to be done on 8/1/2020 INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 246:59:23 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 7/21/2020 21:12 242:54:20 Transmission Transmission (Indeterminate) Fuel added and 3G remains down. Digicel TX Team assistance is needed INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 231:20:16 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 223:03:23 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 221:48:35 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 197:04:25 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 145:48:59 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 145:48:59 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 121:04:30 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 116:26:49 Power Generator failure (Faulty board) PC board freeze needed to be replaced. Spare not yet available. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 115:31:13 Power Generator Failure (Engine broken) The team is struggling due to torrential rains in the region. A new ETA will be shared INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 104:07:13 Power Generator Failure (Engine broken) An assessment was submitted. Next update to share when available INC414294 HDC166 NAN_GOMME Artibonite Ericsson 2G D Talkpool 7/29/2020 18:39 53:30:41 Power Generator Failure (Head cylinder issue) Team cannot reach the site, the road is blocked by the river. INC414294 HDC152 GWOMON_KPEGM Artibonite Ericsson 3G B Talkpool 7/29/2020 18:39 53:30:41 Dependent Affected by the power issue at the main site Affected by HDC166 INC414405 HDS325 SAUFI Sud-Est Ericsson 2G A Talkpool 7/29/2020 19:34 52:33:07 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing with TP team. INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/30/2020 0:24 47:45:41 Power Power (Sabotage) Site has been sabotaged. Next update to share when available INC414555 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/30/2020 8:15 39:52:07 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR recovery plan is expected from TP INC415010 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/30/2020 15:15 32:52:05 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC414751 HDC258 MARMELADE Artibonite Ericsson 2G+3G C Talkpool 7/30/2020 17:50 30:19:10 RBS RBS Fault (AMM failure) AMM Magazine faulty, spare part need to be replaced. INC415009 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 19:10 28:59:10 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 24:36:19 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 17:21:41 Transmission Transmission (Indeterminate) Digicel TX team has been requested. Next update will be shared as soon as possible. INC415213 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 7/31/2020 8:35 15:34:41 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 7/31/2020 8:54 15:15:41 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS306 SEGUIN Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 15:13:07 Power Generator failure (Indeterminate) Cables and breaker panel already collected at HDS303, Team encountered roadblock on the way back to HDS306 they are walking by foot to reach the site. ETA: 1:30 AM INC415213 HDS364 KAGENME Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 15:13:07 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS314 BOKATIK Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 15:13:07 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS316 BAIS D'ORANGE Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 15:13:07 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 15:13:07 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS323 BERI Sud-Est Ericsson 2G A Talkpool 7/31/2020 8:54 15:13:07 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS353 THIOTTE Sud-Est Ericsson 2G+3G A Talkpool 7/31/2020 8:54 15:13:07 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS307 BELLE_ANSE Sud-Est Ericsson 2G C Talkpool 7/31/2020 8:54 15:13:07 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 15:13:07 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS359 MAPOU Sud-Est Ericsson 2G C Talkpool 7/31/2020 8:54 15:13:07 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS358 BAUDARY Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 15:13:07 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS317 MARGUERITTE_MARE_BRIOLE Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 15:13:07 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS354 DUPUY Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 15:13:07 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS355 MARE_JAUFFREY Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 15:13:07 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 15:13:07 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G B Talkpool 7/31/2020 8:54 15:13:07 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS350 MAROUJ (THIOTTE) Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 15:13:07 Dependent Affected by the power issue at the main site Affected by HDS306 INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 14:39:13 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, follow is ongoing by them INC415148 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/31/2020 9:30 14:39:13 Dependent Affected by the power issue at the main site Affected by HDN150 INC415153 HDC218 LOPITAL_MIREBALAIS Centre Ericsson (3G+LTE) A Talkpool 7/31/2020 9:46 14:22:57 RBS RBS Fault (PDU Issue) Faulty PDU, spare part need to be replaced. INC415266 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 7/31/2020 10:14 13:52:41 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415300 HGA025 SALAGNAC Nippes Ericsson 3G A Talkpool 7/31/2020 12:15 11:52:07 RBS RBS Fault (DUW failure) Faulty DUW needed to be replaced. Spare not yet available INC415398 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 17:40 6:29:27 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415482 HDO440 DUMAY Ouest Ericsson 2G D Talkpool 7/31/2020 18:20 5:48:57 Power Power Failure (Indeterminate) Team claims unsafe Area they cannot reach site. INC415485 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B O&M FUEL 7/31/2020 18:24 5:42:12 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 09:10 PM. ETR will be provided by them INC415511 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/31/2020 18:56 4:57:31 Power Generator failure (Indeterminate) Site located in red zone . Team will be on site 8/01/2020 , ETA 7:00AM INC415411 HAIGA105 LES_IROIS Sud ZTE 2G+3G C Talkpool 7/31/2020 20:56 3:11:07 Power Generator failure (Indeterminate) AVR faulty. Follow up is ongoing. ETR 7/31/2020 7:00 AM INC415335 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/31/2020 21:05 2:48:31 Power Generator failure (Indeterminate) Team refuses to go on site at night due to unsafe area . They will be on site 8/01/2020 , ETA 7:00AM INC415609 HAIGA138 KFOU_DEZOMO_DAME MARIE Sud ZTE 2G+3G C Talkpool 7/31/2020 21:34 2:32:32 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing with TP team. INC415617 HGA049 SAINTE_CROIX Sud Ericsson 2G D Talkpool 7/31/2020 22:14 1:52:30 Power Generator failure (Indeterminate) Team is working on the site INC415304 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/31/2020 22:20 1:49:41 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC415407 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/31/2020 22:20 1:49:41 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC415627 HAIDO256 BIZOTON_53_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/31/2020 22:38 1:15:31 Power Generator failure (Indeterminate) Team in informed , ETA not yet provide INC415554 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/31/2020 23:41 0:12:31 Power Generator failure (Indeterminate) Team in informed , ETA not yet provide ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 31 22:40:45 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 1 Aug 2020 04:40:45 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network for 12:00 AM. Message-ID: Hello All, Please receive below the report for partially down sites in the network for 12:00 AM. Cells out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC404450 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 1174:50:03 RBS RBS Fault (Indeterminate) TX team has been informed. Digicel TX team has been requested also for E1 issue. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 1049:00:58 Power RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC409230 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 7/20/2020 9:27 278:56:58 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR to be provided. INC414857 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 7/24/2020 13:20 179:03:58 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414777 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 7/24/2020 13:23 179:00:58 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC414780 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 7/26/2020 9:45 134:38:58 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC412694 HDC240 COBANAL Centre Ericsson 2G D Talkpool 7/26/2020 15:38 128:45:58 RBS RBS Fault (RUS failure) Faulty RRUS01B8, spare part needed. ETR to be provided. INC412777 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 7/27/2020 0:46 119:37:58 RBS RBS Fault (DTRU failure) Sector B down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC413114 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 7/27/2020 14:58 105:18:03 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC413895 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 7/29/2020 3:06 69:10:03 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC413897 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 7/29/2020 3:14 69:02:03 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414190 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 7/29/2020 15:55 56:21:03 RBS RBS Fault (RRUS Failure) Faulty RRUS01B3 need to be replaced. Spare not yet available. INC414194 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 7/29/2020 16:07 56:09:03 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC414439 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 7/29/2020 21:30 50:53:58 RBS RBS Fault (DTRU failure) Sector A down. Faulty DTRU. Spare part not yet available. ETR cannot be provided INC414468 HDC271 TREMESSE Artibonite Ericsson 2G D Talkpool 7/30/2020 1:02 47:21:58 RBS RBS Fault (DUG Failure) Faulty DUG & Rectifier. Spare part not yet available. ETR cannot be provided INC415034 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 7/30/2020 21:20 27:03:58 RBS RBS Fault (Indeterminate) Tx team cannot work at the site due heavy rain in the region. More update will be share once available. INC415213 HDO400 FORET_DES_PINS Ouest Ericsson 2G D Talkpool 7/31/2020 6:38 17:45:58 Dependent Affected by the power issue at the main site Affected by HDS306. INC415213 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 15:22:03 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS356 BEL_AIR_BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 15:22:03 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS357 BANANE Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 15:22:03 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 15:22:03 Dependent Affected by the power issue at the main site Affected by HDS306 INC415142 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 7/31/2020 9:20 15:03:58 Power Power Failure (Indeterminate) Cells will be up with commercial power INC415309 HDN241 BAHON Nord Ericsson 2G D Talkpool 7/31/2020 11:52 12:31:58 RBS RBS Fault (Indeterminate) Faulty DTRU must be replaced. ETR to be provided INC415305 HGA042 BRAND Nippes Ericsson 2G D Talkpool 7/31/2020 12:20 11:56:03 RBS RBS Fault (RRUS Failure) Faulty RRUS01B8 need to be replaced. Spare not yet available. INC415314 HDS313 DARDE_ LA_ MONTAGNE Sud-Est Ericsson 2G C Digicel 7/31/2020 12:35 11:41:03 Transmission Transmission (Indeterminate) Digicel TX team is working on the case INC415093 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 7/31/2020 12:50 11:33:58 RBS RBS Fault (DUG Failure) Faulty DUG must be replaced. ETR to be provided INC415438 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 3G C Talkpool 7/31/2020 15:05 9:11:03 RBS RBS Fault (Rectifier failure) Faulty PBC rectifier module, Spare needed, New update will be shared once available. INC415484 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 18:18 6:05:58 RBS RBS Fault (DTRU failure) Faulty DTRU, spare part need to be replaced. ETR cannot be provided INC415545 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 7/31/2020 22:42 1:41:58 Power Power Failure (Indeterminate) Genset portable is out of fuel. More update is expected from team. INC415640 HDS226 AQUIN Sud Ericsson 2G A Talkpool 7/31/2020 23:22 0:53:34 Power Generator failure (Indeterminate) Team is informed. ETA 1:30 AM Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 31 22:41:10 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 1 Aug 2020 04:41:10 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for 12:00 AM. Message-ID: Dear All, There are no site reported RUNNING ON BATTERY in the Network for 12:00 AM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jul 31 23:46:25 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 1 Aug 2020 05:46:25 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM Sites off air by Class Class A B C D Total Total 15 8 14 33 70 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 43 15 1 0 58 ZTE 7 7 4 0 7 Huawei 5 5 5 0 5 Network 55 27 10 0 70 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 32 4 9 4 21 70 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC408593 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/18/2020 9:59 327:07:43 Power Generator failure (Indeterminate) Genset stopped by the population. Email already sent. Follow up is ongoing INC409046 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 7/19/2020 6:54 306:16:05 Power Generator Failure (Engine broken) Genset replacement is expected to be done on 8/1/2020 INC410422 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 7/21/2020 17:10 248:11:59 Power Generator Failure (Engine broken) An assesment was submitted. Next update to share when available INC410467 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 7/21/2020 21:12 243:57:43 Transmission Transmission (Indeterminate) Fuel added and 3G remains down. Digicel TX Team assistance is needed INC410563 HAIDO197 TABARRE_27(GRISE) Port-au-Prince Huawei 2G+3G+LTE B Digicel 7/22/2020 8:34 232:32:43 Power Generator failure (Indeterminate) Conflict between Owner and Digicel. Follow up is ongoing. INC410791 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Digicel 7/22/2020 17:06 224:15:59 Fuel Generator failure (Fuel issue) Site was sabotaged, site has to be cleared by security team before fuel delivery. More update will be share once available. INC411020 HDS033 VIEUX_BOURG D'AQUIN Sud Ericsson 2G+3G C Talkpool 7/22/2020 18:18 222:51:58 Power Generator Failure (Engine Knocking ) Assessment submitted, waiting for genset approval. ETR to be provided by TP INC410999 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 7/23/2020 19:02 198:07:48 Power Generator Failure (Engine broken) Genset broken reported. ETR to be provided by TP INC412232 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 7/25/2020 22:20 147:01:35 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC412232 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 7/25/2020 22:20 147:01:35 Dependent Affected by the power issue at the main site Affected by HDC033 INC412764 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 7/26/2020 22:49 122:16:57 Fuel Generator failure (Fuel issue) Fuel team has been informed since 07/27/2020 at 8h57 AM. ETR to be provided. INC412792 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 7/27/2020 3:40 117:30:12 Power Generator failure (Faulty board) PC board freeze needed to be replaced. Spare not yet available. INC412882 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 7/27/2020 4:38 116:43:49 Power Generator Failure (Engine broken) The team is struggling due to torrential rains in the region. A new ETA will be shared INC412826 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 7/27/2020 16:02 105:19:49 Power Generator Failure (Engine broken) An assesment was submitted. Next update to share when available INC414294 HDC166 NAN_GOMME Artibonite Ericsson 2G D Talkpool 7/29/2020 18:39 54:43:17 Power Generator Failure (Head cylinder issue) Team cannot reach the site, the road is blocked by the river. INC414294 HDC152 GWOMON_KPEGM Artibonite Ericsson 3G B Talkpool 7/29/2020 18:39 54:43:17 Dependent Affected by the power issue at the main site Affected by HDC166 INC414405 HDS325 SAUFI Sud-Est Ericsson 2G A Talkpool 7/29/2020 19:34 53:36:30 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing with TP team. INC414466 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 7/30/2020 0:24 48:58:17 Power Power (Sabotage) Site has been sabotaged. Next update to share when available INC414555 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 7/30/2020 8:15 40:55:30 Power Generator Failure (Engine Knocking ) Engine knocking reported. ETR recovery plan is expected from TP INC415010 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 7/30/2020 15:15 33:55:28 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC414751 HDC258 MARMELADE Artibonite Ericsson 2G+3G C Talkpool 7/30/2020 17:50 31:31:46 RBS RBS Fault (AMM failure) AMM Magazine faulty, spare part need to be replaced. INC415009 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 7/30/2020 19:10 30:11:46 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415058 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 7/30/2020 23:30 25:39:42 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 11:13 AM. ETR will be provided by them INC415120 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Digicel 7/31/2020 6:48 18:34:17 Transmission Transmission (Indeterminate) Digicel TX team has been requested. Next update will be shared as soon as possible. INC415213 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 7/31/2020 8:35 16:47:17 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 7/31/2020 8:54 16:28:17 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS306 SEGUIN Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 16:16:30 Power Generator failure (Indeterminate) Cables and breaker panel already collected at HDS303, Team is on the way for the replacement. ETA: 1:30 AM INC415213 HDS364 KAGENME Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 16:16:30 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS314 BOKATIK Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 16:16:30 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS316 BAIS D'ORANGE Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 16:16:30 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 16:16:30 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS323 BERI Sud-Est Ericsson 2G A Talkpool 7/31/2020 8:54 16:16:30 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS353 THIOTTE Sud-Est Ericsson 2G+3G A Talkpool 7/31/2020 8:54 16:16:30 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS307 BELLE_ANSE Sud-Est Ericsson 2G C Talkpool 7/31/2020 8:54 16:16:30 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 16:16:30 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS359 MAPOU Sud-Est Ericsson 2G C Talkpool 7/31/2020 8:54 16:16:30 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS358 BAUDARY Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 16:16:30 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS317 MARGUERITTE_MARE_BRIOLE Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 16:16:30 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS354 DUPUY Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 16:16:30 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS355 MARE_JAUFFREY Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 16:16:30 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 16:16:30 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G B Talkpool 7/31/2020 8:54 16:16:30 Dependent Affected by the power issue at the main site Affected by HDS306 INC415213 HDS350 MAROUJ (THIOTTE) Sud-Est Ericsson 2G D Talkpool 7/31/2020 8:54 16:16:30 Dependent Affected by the power issue at the main site Affected by HDS306 INC415148 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 9:30 15:51:49 Power Power Failure (Solar System failure) Solar system failed, No fuel in the genset, follow is ongoing by them INC415148 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 7/31/2020 9:30 15:51:49 Dependent Affected by the power issue at the main site Affected by HDN150 INC415266 HDS326 DENOYE_GRANDOU Sud-Est Ericsson 2G C Talkpool 7/31/2020 10:14 14:56:04 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC415300 HGA025 SALAGNAC Nippes Ericsson 3G A Talkpool 7/31/2020 12:15 12:55:30 RBS RBS Fault (DUW failure) Faulty DUW needed to be replaced. Spare not yet available INC415398 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 7/31/2020 17:40 7:42:03 Power Power Failure (Indeterminate) Site will be restored with commercial power INC415482 HDO440 DUMAY Ouest Ericsson 2G D Talkpool 7/31/2020 18:20 7:01:33 Power Power Failure (Indeterminate) Team claims unsafe Area they cannot reach site. INC415485 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B O&M FUEL 7/31/2020 18:24 6:45:35 Fuel Generator failure (Fuel issue) Team fuel is informed since (7/31/2020) at 09:10 PM. ETR will be provided by them INC415511 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 7/31/2020 18:56 6:09:58 Power Generator failure (Indeterminate) Site located in red zone . Team will be on site 8/01/2020 , ETA 7:00AM INC415411 HAIGA105 LES_IROIS Sud ZTE 2G+3G C Talkpool 7/31/2020 20:56 4:14:30 Power Generator failure (Indeterminate) AVR faulty. Follow up is ongoing. ETR 7/31/2020 7:00 AM INC415335 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 7/31/2020 21:05 4:00:58 Power Generator failure (Indeterminate) Team refuses to go on site at night due to unsafe area . They will be on site 8/01/2020 , ETA 7:00AM INC415609 HAIGA138 KFOU_DEZOMO_DAME MARIE Sud ZTE 2G+3G C Talkpool 7/31/2020 21:34 3:35:55 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing with TP team. INC415304 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 7/31/2020 22:20 3:02:17 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC415407 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 7/31/2020 22:20 3:02:17 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC415617 HGA049 SAINTE_CROIX Sud Ericsson 2G D Talkpool 7/31/2020 22:14 2:55:53 Power Generator failure (Indeterminate) Team is working on the site INC415627 HAIDO256 BIZOTON_53_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/31/2020 22:38 2:27:58 Power Generator failure (Indeterminate) Team refuses to go on site at night due to unsafe area . They will be on site 8/01/2020 , ETA 6:30AM INC415645 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 7/31/2020 23:54 1:28:17 Power Power Failure (Indeterminate) Team claims unsafe area, ETA 7:00AM. INC415554 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 7/31/2020 23:41 1:24:58 Power Generator failure (Indeterminate) Site located in a private business. Team will be on site 8/01/2020 , ETA 7:00AM INC415646 HAIDO630 FONTAMARA27_RUE_CHARITE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 8/1/2020 0:14 0:52:02 Power Generator failure (Indeterminate) Team refuses to go on site at night due to unsafe area . They will be on site 8/01/2020 , ETA 6:30AM INC415653 HDC204 BELLADERE Centre Ericsson LTE A Talkpool 8/1/2020 0:55 0:27:17 Fiber Transmission (Fiber issue) Affected by the link HDC211-HDC214 / HDN214-SDH008-HDN214 INC415653 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 3G C Talkpool 8/1/2020 0:55 0:27:17 Fiber Transmission (Fiber issue) Affected by the link HDC211-HDC214 / HDN214-SDH008-HDN214 INC415653 HDN215 ST_RAPHAEL Nord Ericsson 3G B Talkpool 8/1/2020 0:55 0:27:17 Fiber Transmission (Fiber issue) Affected by the link HDC211-HDC214 / HDN214-SDH008-HDN214 INC415653 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson (3G+LTE) A Talkpool 8/1/2020 0:55 0:27:17 Fiber Transmission (Fiber issue) Affected by the link HDC211-HDC214 / HDN214-SDH008-HDN214 INC415653 HDC216 CROIX DE FER Centre Ericsson 3G C Talkpool 8/1/2020 0:55 0:27:17 Fiber Transmission (Fiber issue) Affected by the link HDC211-HDC214 / HDN214-SDH008-HDN214 INC415653 HDC200 HINCHE_RESOLY Centre Ericsson (3G+LTE) A Talkpool 8/1/2020 0:55 0:27:17 Fiber Transmission (Fiber issue) Affected by the link HDC211-HDC214 / HDN214-SDH008-HDN214 INC415653 HDN214 DONDON Nord Ericsson 3G C Talkpool 8/1/2020 0:55 0:27:17 Fiber Transmission (Fiber issue) Affected by the link HDC211-HDC214 / HDN214-SDH008-HDN214 INC415653 HDN216 PIGNON Nord Ericsson 3G A Talkpool 8/1/2020 0:55 0:27:17 Fiber Transmission (Fiber issue) Affected by the link HDC211-HDC214 / HDN214-SDH008-HDN214 INC415653 HDC215 HINCHE_AVIATION Centre Ericsson (3G+LTE) B Talkpool 8/1/2020 0:55 0:27:17 Fiber Transmission (Fiber issue) Affected by the link HDC211-HDC214 / HDN214-SDH008-HDN214 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Assigned Group Problem Summary Assigned Group Expected Resolution Time INC263407 HDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC369781 HGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Talkpool No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Investigation is ongoing, need to reassess the fuel sensor. Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Negotiations still ongoing with security team. Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked at HDO211, which investigations are ongoing. Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC401228 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 4-Jul-20 Security_Access More theft after security locks were fabricated for the Epower. Halted again for a more detailed review Security No ETR yet INC390129 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 7-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405127 HGA120 TIMARE Grande-Anse ZTE 2G+3G C 11-Jul-20 Security_Access Site is halted due constant fuel theft. Security to investigate Security No ETR yet INC405942 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A 13-Jul-20 Security_Access Team can't reach the site. Access is blocked by bandits. Security No ETR yet INC412734 HDO535 RUE_ST_MARTIN_COW Port-au-Prince Huawei 2G+3G+LTE A 26-Jul-20 Digicel The antenna broke due to the strong wind, follow up is ongoing. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: